Amazon.com Reviews

Well I placed an order on 7th July 2018, paid online through debit card. On passing of a month I contacted the customer care which told me to be patient as the seller has already shipped it and I must receive it in due course of time. I waited more. I did not have much time or energy to waste on it. These people think we don’t have lives. I contacted again in December 2018 and told them about it and received the same reply, to be patient. I waited more again. Earlier I was able to see my order in the “Your Orders” category which showed that it is taking unusually longer time to deliver but today I again had the time to see to the matter and found that the Order itself is vanished from the list which now showed all the previous and consequent orders I placed from the site without showing even a trace of that thing.

My Amazon Prime account was hacked on 3 separate occasions a couple of months ago. I worked with a customer service rep at Amazon and was able to cancel one of the orders but two of them had already passed through their billing. I disputed the charges with my credit card company and stopped the payment. The service reps I worked with did not speak or understand English well and each call or email transaction was horrible. Nonetheless, I thought I had resolved the issue and taken care of the problem.

Every time I use customer service, I get someone whose name I cannot pronounce or spell. I understand giving jobs to everyone but this is so bad. Then they transfer me 3 or 4 or 5 times and no one can seem to get it right. They always blame someone else besides their own company when it is clearly their fault (they told me that Amazon charging my credit card four times for the same thing was my credit card company's fault). No. It was their fault. They don't seem to want to make it right because I am just one tiny customer. Is a company that has gotten too big to care about individual customers anymore. So sad.

Try to create a seller account 2 times and the 39.99 was taken from my bank. The accounts got deactivated before I can even start selling. No one can't tell me why. No number to call and no way to get in touch with them.... Rip off...

I ordered a Nintendo Switch as a birthday gift for my nephew in Switzerland. I placed the order a week before with an estimated 3 day delivery date, well in time for his birthday. Not only did they miss the deadline, but after 4 weeks of chasing I had no choice but to ask for my money back, which took a few days to arrive. My nephew was very disappointed, so was I because of all the added frustration. However, I’m now receiving emails asking me to return the gift before 14 April, otherwise they intend to charge me again. It is an absolute nightmare and I bitterly regret ever using Amazon.

I don't think Amazon should have their own courier service. I live in a condo complex and despite having very explicit directions of how to find our unit they never can seem to find it. If you took maybe 5 extra minutes to look around and read my instructions you'd easily find our unit.

I have been a customer of Amazon for many years and I ordinarily place approximately 200 orders a year. I find it extremely convenient and seldom can I find the same product cheaper. (I am a Prime member.) My experience with customer service has been exceptional. I don't have frequent returns but when I do they have been handled quickly and with no problems. I may have few disappointments because, except for very inexpensive items, I research carefully before I buy. My one complaint about Amazon.com is that they have an inefficient search engine. They need to provide a search engine with advanced options.

After buying three items and getting them everything was fine until I tried to log into my account and it was locked according to Amazon. After I called 4 times and explained to them all the items was paid for and accepted by me and everything was ok, why was my account locked? Three days on the phone with them and still no answer and cannot talk to a supervisor to get an answer.

I have been a loyal customer of Amazon for years. In fact I just finished opening what will be my last 5 boxes. I ordered over $1,400 in furniture items from a company called Liberty. Well Liberty has some QC and LTL carrier issues. First a TV table came in with severe damage to the very front of the unit $387.00. I contacted Amazon as they fulfilled the order and another one was sent. Next the end tables came in $187 per. No issues. Next came the pop up wedge style coffee table. The box I discovered when I got home was completely destroyed. It appeared two roles of packing tape were used to put it back together. Of course the top was destroyed beyond belief. Since Liberty full filled this order directly I contact them. I sent photos along with my email. Within 48 hours I was instructed they opened a claim with their carrier and that a new one would be ordered and delivered to me within 6 business days.

In the last few months, I have had to return an extraordinary amount of purchases to Amazon and Amazon Sellers. I have been a Prime member for years, and now am convinced that 90% of everything on Amazon is crap. In particular the things that come directly from China. I believe that the influx of direct China sellers is going to hurt Amazon in the long run, although it may have given them a sales pop in the beginning. We went to the UPS store to make a return and it was full of people making similar returns. This stock is going to be a great short in the coming months. Quality is now crap.

Typical Northwest company following the all too common OVER PROMISE and UNDER DELIVER thing they do here. Amazon promises you delivery dates if you sign up for Prime and then when you do they move the delivery date to the next week. I also hate knowing that they are soft on pirated goods and after repeatedly receiving defective goods I realized that Amazon was selling shady items. The last straw broken came when I used WHOLE FOODS DELIVERY one single time and they delivered items to me that I did not order and could not use. What a joke of a company. They need to be sued. Remember, Amazon LIES about delivery dates.

Easy to search for wide width shoes by style, brand, and price range. Can always rely on Amazon having the right shoe at the lowest price. While the other shoes sites are good they are somewhat limiting in wide width sizes and availability, and prices usually higher.

I have been billed 3 times for the same order now. And because of this my mortgage payment that is processing tomorrow is not going to go through and I will be late on my payment. I will be charged fees and it will hurt my credit. And what did Amazon do after me proving to them for the last hour I’ve paid for this 3 times. They said, "Sorry we will refund you as soon as possible and you should be paid back in 7-10 business days." If I was so poor I’d call a lawyer and sue you people. I have bank statements. I paid for the items on January 30th. Was refunded on February 4th.

I had ordered a blond wig and received a brown one. I contacted the seller and repeatedly asked for a prepaid label to return the wig. Amazon's insisted I have to pay for the return postage as my return appeal was denied. So much for the customer is always right. I WILL NEVER TRUST AMAZON AGAIN!!!! I can't understand how this company stays in business! Perhaps Amazon should review eBay's service record??? Or even Wal-Mart?? The first representative couldn't even figure what was wrong, a supervisor had to step in. Something is seriously wrong with this company!!

Over the last few weeks any order I have made through my Prime membership but delivered through the Enfield office has either not turned up been cancelled at the last minute or has shown as a failed or attempted delivery when they simply haven't bothered. Contacting customer service (digitally of course) they say they’ll escalate but nothing happens. On each occasion I have been so frustrated I’ve just requested a refund. They pride themselves on quick delivery and charge annually for it but they can easily see they have an issue with delivery drivers in the Enfield area that are lying about delivery and yet they have done nothing to remedy it. They clearly don’t value regular and loyal customers. I’d rather pay more but know I’ll get the goods I want. Don’t use Amazon for Enfield area deliveries is the moral of this story.

I have always like Amazon. Didnt order too much throughout the years but still I liked Amazon. I ordered Prime last year but never used it. I canceled a few days ago but couldn't get full amount back because I got a got a casino app which I thought was free (only played it a few times). I was told by a nice rep that a full refund I couldn't get because I got the app and played. I will only be refunded thirty something dollars because my Prime will expired in July 2019. I paid $119 which I thought I was charged $126 maybe because of taxes I guess. I didn't know I purchased the casino app so I couldn't get my full amount back. Maybe I'm in the wrong line of business...

Loyal and regular customer to Amazon for years, and paid Amazon store card in full each month for 2 years with zero issues arising. However, due to an address change and my lack of focus for adjusting my card (my fault and I understand that part completely), I neglected to attend to my automated payments for the Amazon Store card being returned two months in a row. There was no phone call nor regular attempts to alert me other than 2 total emails that were sucked up easily by my spam filter. I called to resolve the issue and the lovely gentleman said that I "should have read the terms better and that they are clearly stated they can cancel whenever they please." I am now looking for any alternatives to Amazon because of Synchrony Bank. In my opinion, whoever partners with a company that has such a lack of focus for their consumers is someone who shares their same values, or lack thereof.

Wow. I just got cussed out by a customer service rep through chat. Imagine that. I get transferred to his supervisor who tells me that there is no repercussions for their actions at all. Over the last year, I have had to deal with them too many times and I've regretted each time. I am contemplating getting rid of Amazon altogether. There are different options out now. I use it almost everyday for all my needs. But I am at my limit. Nothing in life is worth this aggravation. I am telling everyone I know about the service I receive just from wanting the items I buy. Not fair. Consumers are not respected by Amazon anymore.

This review is regarding, my recent order at your portal - Order # ** where I found one attractive watch and ordered it for my dear husband. But after delivery I got to know that somehow on some stage this fraudulent activity has been conducted with any of the department where the instead of product bunch of newspaper and cardboards have been inserted into it to increase its weight. I don't know what kind of protocol of ethics are in process but somehow this is the travesty of justice that Amazon representatives are only giving me reference of their investigation report for which I am totally heedless and how can I trust that investigation goes right or wrong.

So, I am a person who tries to obey the rules, tries to do the right thing in everyday life. I was an Amazon Prime Member. What pissed me off is that I bought a Bose SoundTouch 300 soundbar from Amazon. I couldn't wait to review the system. But, to my surprise, Amazon pretty much said that I did not purchase from Amazon, so they could not label it as "Verified Purchase" in my review. It made me mad. So, I canceled my Prime Membership, and deleted the review. Piss poor quality on their end.

My mom place an order for me which was suppose to be delivered today, Sunday March 24. I made sure I was home to receive it. My mother was tracking it and I was staying on top of the delivery making sure I do not miss them. After several hours I had check to see where the delivery was. I saw a message, “We will try again. We tried to deliver your package. Unfortunately we could not deliver your package because the building was closed. We will try again. Was expected today.”

It start 3 Tuesdays ago with the attempted purchase of a e-gift card Amazon sells online. This was to a good friend in Jamaica who need to purchase loss items stolen during a bus ride home one night. Amazon claims it will take 11 hrs to clear a 1k egift card to clear with their security, it more than 50 hrs before security. Called and then rudely hung up in middle of conversation. Customer service, security and the executive customer service line all go by first name, no ticket numbers are issued. Because it took over 50 hrs, I had to reorder the same card, to my surprise the process to clear a egift card started again. This time it took approximately 40 plus, but this time credit card company said the process to purchase took too long so they block it as fraudulent and another reorder had to been which the security check Amazon to start all over again. Mind you that we are now 1 week and a half into this attempted order.

I make an order and it is shipped via their in house Amazon delivery service. They deliver it to some other house and send me a picture of my package in front of someone else's garage door. I chat with customer service and they say that they contacted the delivery service and they realized that they delivered to the wrong house and they have the package. He then promises that it will be delivered before the end of day... Yes, no package. I get in touch with customer service again only to be transferred to 3 different people and they finally said that they would have to research this and it will take at least 3 business days. Totally ridiculous. I needed this shipment for a project that I planned for this weekend and now they are jerking me around.

I NEVER shop on Amazon strictly due to the fact that I have witnessed unpleasant experiences through family members. I also just personally prefer to shop in person. Realized on my bank statement that I had been getting charged $7.00 a month for the past six months for an amazon prime subscription?! Called and was on the phone for 2 hours. I told them they could check my history and see that I never even shop through them so there is no reason for me to even have set up a subscription. The prime was set under my card but another email and phone number. They refused to refund me and couldn’t send me the information or an email where I could contact someone else about the issue since the email was under someone else. I had them remove my card, still wasn’t offered a refund. I am furious. Will never EVER shop through their website again. Horrible customer service.

It's March 2019, I bought a replacement lamp for my DLP television in May 2018. I bought it as a emergency replacement in case my lamp burnt out. My lamp just burnt out, I opened the new lamp box and I had ordered the wrong lamp. I called Amazon and they approved the return. These lamps cannot be guaranteed, but they still approved the return since it was unused. You can't get better customer service than that.

Amazon has been deducting $8.43 for 12 weeks for a subscription, I never ordered & know nothing about. When I questioned a Corporate Rep named Amber as to what is a "Diamond Membership"? She stated, there was no such thing, & denied it existed. I informed her, I printed all 12 payments from my Amazon account & it states payment for Diamond Membership & my Bank also has the same withdrawals, to Amazon. I advised her, I have filed complaints with the BBB, Maine State AG Office, Consumer Protection & Local Police Department, as this was required by my Bank. I also told her, I knew that Amazon would delete all the information concerning the payments, now that they now, they have been caught.

Where does one go to vent about a bad vendor experience on Amazon when Amazon deflects any reviews that aren't positive? The same thing happened to my boss. For me, it was a complete FAIL on the vendor's part when I ordered reading glasses that came to me in the wrong size. Fine - return them - no problem. However, this vendor has a strict No Returns policy that apparently also extends to when they send the wrong item. When I tried to submit a review on Amazon, they told me it violated their policy. They're going to collapse under their own weight if they keep treating customers badly. It's funny - four of my friends who were once Prime members have decided that the numerous bad experiences and the wasted time and effort in trying to resolve problems it not worth the hassle. I never thought I would say this, but WalMart is better.

A few weeks ago I ordered some cotton tops. They sent me some cheap nylon tops instead. At least return was easy. A few days ago I ordered a leave in hair conditioner. Instead of the original one they sent me the much cheaper imitation, admitting even in the shipping confirmation that I was getting the fake product. I contacted Amazon and according to their site the product cannot be returned because it is flammable. Are they selling a dangerous hair product? Can they overcharge me without consequences? Are they allowed to ship flammable products, and I am not? This feels like a real fraud to me.

Delivery agent in his own private vehicle damaged my driveway and ran off into a drainage ditch. One would question is sobriety. The following attempt a for reimbursement for the 355.00 proved to be deliberately evasive. It's the way you become the richest man in the world...

Their seller sent a similar product, but clearly not the product I ordered. I cannot use them or return them. I sent a review of the seller to Amazon and they told me they would not consider it. Meanwhile they have not contacted me about the money they happily took for a product I did not want. How can a company not even try to remedy the situation??? Be careful what you buy because apparently they can keep your money for non-returnable items (like 9 boxes of the wrong Band Aids), even if it wasn't the kind you ordered.

I preordered a Samsung s10+ off amazon on the 3rd of March 2019. Unfortunately, I used my partners credit card instead of mine so my account was locked and the order put on hold. I responded to the first email, which requested that I log in to my account to upload a billing statement with an email stating I can't log into my account because it's been locked and the billing address anyway won't match because it's my partners card, so please cancel the order and unlock my account again. 24 hours later I received the same generic email with a fax number, to which I responded but received no reply.

Many sellers shows 100% on their reviews but reviews have nothing to do with what's bean sold, if seller gets too many complaints about on item they are allowed to start a new page with same item and you can't exchange the broken item or give any review. Most of the time your reviews will not be posted if you did not say good things about them. Some China sellers shows the amount you paid much much lower than what you paid for to customs and shows you as an importer yet I just ordered from Amazon. Let me make it simple. They sure do play dirty yet they did not even pay any taxes this year. I just don't understand the mechanics of this.

Would put rating 0 if I could. Collected my parcel at an AMAZON locker collection point. The parcel was small, damaged, unsealed and stickers were not stick properly. Opened the parcel and found a lovely HDMI cable inside instead of the phone. Contacted Amazon client service which were happy to have delivered the right item in the right place... Thank you for the quality of the service! Had to filed a report to the police station who noticed that the IMEI number is not even appearing on the Amazon invoice! That's really Helpful! Also to mention that the parcel drop off was delayed by 2 days.

I had ordered an item from Amazon, and was tracking it all day. At around five, still seeing it as out for delivery, I stepped outside to get some air. I found a paper on the ground, saying “sorry we missed you...” from UPS. I never got door knock or a doorbell ring. Both my front windows were open and no TVs were on, and I wasn’t the only one home. So if they tried, it would have been noticed. Now I’m told to pick it up from the Ups location. So what was the point of me ordering it? Definitely won’t be buying anything if I see UPS will be delivering it.

Wanted to write an email to express my frustrations and outrageous customer service experiences I have had since March 7, 2019. You will notice 2 order numbers above. The first one ending in 7029 was a DJI Mavic air drone I ordered on March 7 with a 3-5 day delivery window. I should have received it March 10 or March 12. The shipment never shipped until March 11, this is the beginning of the serious issues and many lies from your customer service agents. I was then told I would receive it Wednesday March 13, then Friday March 15 then lo and behold Monday March 18. I pay for a Prime membership for a reason. I have received excellent delivery service and never have had any issues.

I am pretty much housebound and shopping at Amazon.com has been a lifesaver. They seem to have everything I'm looking for and get it to me in two or three days. Very pleased with them. (My closest connection with them is subscribing to The Washington Post... Jeff Bezos owns it and Amazon.)

I've been a customer of Amazon since Amazon first opened. I've been an Amazon Prime member for many many years. I used to love Amazon but recently their customer service has become very very bad. I have tried contacting them on various items that were defective that I bought on Prime with an Amazon Prime Visa card. Customer service is been so rude. I have not gotten anything accomplished and it seems like over the last couple months Amazon has just become a waste of my money. The customer service agents no longer seem to care. They no longer seem to want to help and they told me today not to contact them again.

On an older account with Amazon that we purchased a software subscription download, Amazon is telling me the name on my account does not match what they have in the system even though they have sent me emails with this name on the account. The only way they can help me is if I have the same name that they have. They will not help me unless the name only matches. Very poor way of verifying the account. A company of this size should have several ways of verification not just one. STUPID!

Amazon agent gave instructions to purchase item and assured me they'll refund the shipping. A different agent later refused to refund me because those instructions were wrong. It was their mistake, but I paid the cost.

In the past 10 days, Amazon has misdelivered. It lost 6 out of 9 packages. The switch to Amazon Logistics is a nightmare. They offered an extension to my Prime membership as compensation which would only prolong the agony.

I have been locked out of my account since February 21st (It is now March 13th), for the reason that Amazon could not verify the info on my credit card, or contact my card issuer. I have sent Amazon their information, and then when requested, I sent them a fax of my bank statement with both my address and the account number on it. I sent this fax twice. The first fax was sent on February 27. I called 24hrs after I sent this one and asked if they received the fax, and was told that yes, account specialists had my fax, and that an account specialist would be contacting me within 48 hours. I received no further contact and so I called back three days later, and was told they never received my fax, and that I would have to send another one.

Would give zero stars if possible. Jan 31st there were two fraudulent charges for "gifted" Amazon Prime purchases that showed up on my account...paid for by my Chase Amazon card. I immediately called Chase and they said the charges had not been paid yet. They stopped the charges from going thru due to their fraud protection guarantee. I was issued a new card. Chase contacted Amazon and they were instructed to reverse the charges. Days later whilst on vacation I was notified that I needed to pay over $200 for the items purchased fraudulently or my account would be closed. I have contacted both Chase and Amazon 5 times in the last month and a half to make them understand that I am not responsible.

I had ordered a few products off of Amazon.com and had ordered these specific items since they are edible for same day shipping through Amazon Prime. I had received notification that the items are on their way in the afternoon and I would be receiving them by 9 pm. At 7:51 pm I noticed in their app that their delivery person was at my apartment complex. At 7:52 pm I received a message that said that an attempt was made and that the business was closed. I had provided my intercom call # that they would enter for me to allow them to enter the building, I received no such call from the intercom. As a consumer, this makes me feel that no attempt was made at all and makes Same Day Delivery pointless.

I was kicked off Amazon for no good reason. I have been a customer for years. My credit is perfect. It all started when I was notified that someone had access to my Amazon account. Thinking back, it was probably a scam. I decided to change my credit card and somewhere in doing so, Amazon decided they didn't want me for a customer any longer. It seemed the harder I fought to stay on as a customer the more they said "No". I have been without Amazon for several days now and I've found that life goes on and I'm spending less money. My gain is their loss.

I have been an Amazon Prime member for about 10 years. I order on average once/week from them and have ALWAYS had the option to see 2 day delivery whether with one click or adding to cart. Just this week I noticed a change. Now they are stating, no matter where buying direct from Amazon or one of their affiliates, they are giving a 5 day window. With Prime, you are guaranteed 2 day delivery or you use to be. Now that this has changed, why are we spending $119.00/year to be a Prime member with expedited shipping? I called and spoke to 2 people who just could not get that the options have changed and now Amazon is protecting itself and giving a 5 day window. This is total BULL. I will definitely be rethinking my Prime membership. Really a good thing as you can find items that are on Amazon so much cheaper on other reputable sites.

I ordered flowers for my best friend’s birthday. I got a confirmation email that they would arrive on the right date. The night before I get an email that mentions that they will arrive on a different date. I contact customer service and they are TERRIBLE, the first person I chatted with advised me to cancel my order and reorder. Then he dropped my chat and I was redirected to someone else who didn’t not speak English very well and was clearly having a hard time typing because it would take about 10 minutes for each response.

I bought a book off Amazon in January. The book had a fairly reasonable price but since I live in Africa I had to pay about triple the price of the book in expedited shipping to a company Amazon contracted - IMEXX. I was buying the book for a dear friend of mine whose birthday was a month away at the time and IMEXX promised the book would be delivered in about three weeks. Long story short, my friend's birthday has passed, I've been waiting for close to two months now and they keep sending me to customer support and they keeps advising me to wait while they address the issue. I don't know if Amazon's customer service is always this bad but this has left a bitter taste in my mouth. If you are in Africa I'd suggest you use AliExpress or GearBest.

I ordered a product and it was defective. The seller asked that I send the product back to them, which I did. They failed to send me a replacement so I called Amazon to complain and they said they would send me a replacement and deal with the seller. A month later (now) Amazon sends me an email saying I am being charged for this product - again - because they did not receive the return. I just spent 45 min with Amazon customer service, 4 different people, each asking for the order number and the details. They refuse to reverse the double charge. Luckily I used American Express so will be disputing my charges and cancelling my Prime account. I have email chain from seller showing the return was received. Amazon told me to get seller to send me a new item to send back to Amazon. WTF? Worst.

www.amazon/in/gp/product/B07NDT6PLC/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1 Whirlpool 1 Ton 5 Star Inverter Split AC (Alloy, 1.0T 3DCOOL INVERTER 5S-W, White). Purchased the product on Amazon. Import date is Dec 2017. I ordered this on 8th of March. Delivered on 10th. As the date mentioned first available from 5 February 2019 considering this is 2019 product. As no questions and reviews were there in this product listing. Raised return request. Customer care called me thrice today and they were only keep saying sorry. They did not ready to accept return request. They are accepting the fact that they are selling old garbage products. But keep pointing to their policies. Never buy.

I ordered a preorder game for a friend as a gift and that game is due to release in a week and a half for preload. I go to review my order there a new release date for the preorder that stated I'll have to wait 7 months for it. I call customer service about the fact the date is wrong. They tell me that the release date is for the physical copy only and that Activision isn't doing digital copy till October which I know for a fact is a lie as already had purchased a digital copy for myself and it's already linked to my PlayStation account. Yet they completely marketing the digital code as a preorder and to be available when the game is released. I have since Canceled Order and repurchased it through Gamestop and had the code the same day not waiting 7 more months past the release date for it.

I’ve purchased multiple items from Amazon in the past and had no problems; however, once I did many problems arose... Every time I’ve ordered from Amazon, packages were either delivered via my mailbox or left at my front door. Yesterday I was advised via text the package was not delivered due to an “unsecure” location. I immediately responded via text and going on Amazon’s website in hopes of having my package delivered (to no avail). I then called Amazon around 5:30 and was advised the package was to be delivered that evening between 8:00 pm - 9:00 pm (EST). Unfortunately, the package was not delivered, in fact it had been returned to the carrier office at around 7:00 pm (learned of via tracking).

I return items on 2/6/19 and as of today I still have not received refund on my return. Worst of all IT'S ONLY $8.49. On 2/12 I contact Amazon Chat to resolve/check status on my return and according to Ralph, it my refund was cancelled and he reprocess for my refund and Amazon will refund my $8.49 in 3 to 5 business day and I received the email confirmation on 2/12. On 2/21 once again I contact the Amazon Chat since it's been over 3 to 5 business days and this time I was chatting with Venkat and same - this refund was cancelled and she will reprocess. Again another 3 to 5 business days. Then on 3/2 I CALLED this time, and sure enough process got cancelled again! This time I spoke to team leader and she assume that it will be refunded. So I believed the leader and move on.

I am in no way inexperienced online or with computer skills in general. However I find it impossible to easily date a movie through Amazon Prime. What the?? It makes no sense. Let me help direct me to the movies I might enjoy!! Is this just more to push me to paid movies? I'm not buying them and it is extremely frustrating.

If you live in a bad part of town or have people steal your packages or even if you are buying a large item, do not buy off Amazon. I have had 5 packages stolen off my porch in the past 3 months and now they are now making me file a police report and wait 3 days to call again to get a replacement and and even put me on hold for 20 minutes while they called my police dept to be sure my report number was real. So because UPS is delivering onto my porch though instructions say to deliver to office so my items get stolen and it’s somehow my fault.

I came back from vacation and went to log into Amazon and order some product I needed and have purchased before. Amazon blocked my sign in and wanted me to answer a security question... (This is NOT a security question I approved of.) They asked me to supply the expiration date of the credit card I have on file. My card date expired and I got a new card with new expiration date. When I get a new card, I always shred up the old one. I have NO way of knowing what the old expiration date was... so am NOW locked out of my account. I tried calling them and they wanted to know what my last three purchases were. I have NO idea. When I order things I save the purchase order from them until I receive All the items I bought. I then delete the order from my email... so without being able to sign into my account, I have NO idea what I purchased in my last three purchases.

I have bought the tires from Amazon online and asked to be shipped at Tire Choice in Lakewood Ranch, FL. At the same time, I also bought the tire installation service from Amazon so Tire Choice would be the one deliver it. I requested an appointment weeks in advance and confirmed. Calling Tire Choice the day before, they did not know about my appointment. Nevertheless, I set up a new appointment. When arrived to the appointment, Tire Choice has not been informed by Amazon that I have bought the installation service. Therefore, they asked me to pay again at the much higher price. This is my first time buying from Amazon and will be the last for this particular service.

Amazon is a leader in online shopping, most likely because they don't need to communicate with you directly. I find it hard to believe a company with the IT sophistication they have can't merge two accounts into one. They had the inconsiderate gall to tell me, basically, "Too bad. Open a new email account if you want to do business with us. And we don't care that you're a Prime member. We already got your money for the next 10 months, why should we care about your problems using our system." If you want to buy something sold on Amazon, find out who the company selling it is and call them direct. You'll probably have a profoundly better customer service experience!

Used to love Amazon. They always delivered on time as advertised. Their delivery logistics today leave a lot to be desired. I have now started using other service providers such as Walmart and Best Buy as well as Lowe's. They deliver in a more timely manner. I suggest consumers check who actually can meet their needs. I don’t know about you, but sending a delivery after 9 pm at night isn't acceptable Amazon... Others are now meeting your price and deliver at reasonable times.

Ordered a television from Amazon February 24th, my delivery date was March 6th (today). My package was delivered March 4th without my knowledge so a door tag was left saying that they would retry 3 times before they’ll send the package back to Amazon. I waited all of yesterday with the tracking saying that it’s on the truck and out for delivery. Talked to a customer service rep at 8 pm and was told the package was rescheduled for delivery today in the morning. Never came. Called back and was told it would be here by no later than 3 and guess what time it is? =|

Amazon's site allows one to buy everything, including kitchen sinks. What makes them better is the customer support. When purchased directly from Amazon, the support is awesome, it trickles down a bit when purchased from an Amazon reseller, these 3rd party sellers stock goods at nearly unbeatable prices, but the return policies can vary. In spite of overseas support from Amazon, it is still good. In the past 5+ years, I've had only one negative experience with Amazon's customer support; compared to many with local brick and mortar stores.

I use to enjoy Amazon for the high quality items but recently that has all changed. A lot of China junk has saturated Amazon.com and as I did more and more of Amazon I realized how many items I was tossing out. I only purchase from here if I can't find it anywhere else. Otherwise I tend to purchase it locally. I was shocked to learn how much sellers are allowed to increase prices. A standard bag of cat litter can be purchased from a local store for $18.00. Amazon sells it for $50+ with weight shipping. Wow price scamming.

Our Amazon account got hacked and this hacker purchased 4 Amazon gift cards sent to themselves. Amazon immediately caught it and told us to change our password, which we did. We also cancelled that particular card and thought everything was ok. Three weeks later we get an email from Amazon saying that our credit card company had denied the charges (DUH) and that our Amazon account was closed until we paid the $500. Even though they knew it was fraud, and told us to change our password they are still requiring that we pay it. WTH? Not only that, I can't even log into my account to see what orders are pending, cancelled, etc... I have called at least ten times and they keep telling me the fraud dept will call me back and they never do. This is literally the worst customer service I have ever experienced. EVER! It's been a month and my account it still locked down. I can't see my wish lists or anything, it's outrageous.

I was recently awarded what Amazon calls "promotional certificates" for $40. I was satisfied at the time as the $40 was a reasonable settlement. I went to purchase some items and noticed I could not see any "promotional certificates" of any value any place. After some research I was told it was available at check out. Okay that works great for Amazon but not so good for their clients. How do you know the so called "promotional certificate" has been applied, How do you know where you can spend it. How can you track it? How do you know Amazon ever issued the "promotional certificate"? How do you know it is not a scam.

Email them about my issue and they ask me to contact them via a number provided in their reply. I tried the number but it was not in service. Hence I replied and told them about the invalid number, at the same time provided them with my mobile so they can call me at a convenient time. However I did not receive any call from them. The whole conversation above repeated thrice via our email exchange. Frustratingly they always reply me with the same automated reply of calling an invalid number and leaving a number for them to contact me which never happened. Till now, I have yet to get an answer and this is disappointing for such a big company. Why bother having a customer service team when they don’t even bother reading their customer email, not just once but thrice.

Very incompetent. I am a Amazon Prime longtime member and Amazon has never missed a payment withdrawal for this so called service. This week, on Sunday I ordered a Computer and with Prime, it was scheduled for arrival in two days, Tuesday. I changed from PayPal to my business credit card - which Amazon made easy - just click on credit card and enter the information.

The Amazon customer service team is hopeless. I contacted them thrice regarding a package that showed delivered on my account but was not delivered. I contacted them thrice and I had to keep explaining the issue to them where they could have checked my previous conversation regarding the issue. A person named Antony (if that's his real name) without checking the shipping details said that the package was missing and I should check with my neighbors whereas the previous day another customer care person told me that the package was running late. These people clearly have no connection with each other and are not doing their job of helping customers obviously. I buy tons of stuff from Amazon and this is least expected from their end.

I opened a seller's account and paid for it the monthly fee of $39.99, however my account was deactivated by Amazon from the moment I opened it. Since they charged me the $39.99 for it, I contacted Amazon and they said that my account has been suspended, and I can’t use it. I asked them to return my money back and they wrote me that they will. But it has been a month already and they never returned my money. I contacted them several times by phone, email and nothing works. All I hear is that the transfer of $39.99 failed to initiate. I paid them from my debit card which was the biggest mistake. Be careful with them!

Had an issue with something and the customer service was prompt and extremely helpful actually going the extra mile. With this level of customer, it gives me full confidence to buy from them know if something goes wrong they will always be there to help if needed.

I use to like Amazon, trust reviews, experienced good customer service, but lately I'm finding things to be a bit odd. After a brief 6 months of Prime, we canceled. Not one package arrived on the expected date. It was either late, or lost, and forget videos, the selection is old, and everything seems to be "a la carte", not a big deal - however 2 day delivery was for us. Now, as in the past, we've wanted to review products good and bad. I like reviews because I'm a huge product researcher before I buy. We've noticed that our reviews are either posted immediately, 1 out of 7, or rejected because it did not meet Amazon's guidelines for reviews, or it's completely lost in cyberspace and nothing was posted. This has happened over 20 reviews, and only 3 have made it, 1 which Amazon said, "For writing your review we've chosen to gift you $3 toward your next purchase."

Don't fall for the Amazon Prime scam. They "guarantee" 2 day delivery and give you a "guaranteed delivery date" that is almost never actually correct! I paid for prime and only about 3 out of 10 deliveries were on time. One of them didn't even show up and they will not refund me or replace the item even though it was the carrier's fault. They have to do their "investigation" into the carrier first. I have a very busy schedule and don't have time to be hanging around waiting for something that isn't my fault. If you want to order something and expect it to come when it says it will then you should probably use eBay. Amazon is a joke!

A reason you may have a problem with Amazon cust. service. One of the reasons some of you are having a problem with Amazon's customer service is it is no longer in the United States. It's in some Caribbean country and like all customer service outside the U.S. It sucks, When are business' going to realize that those people use every excuse to not help because they don't have to. It's easier to say no than say yes, a no means they don't have to do anything, a yes means they have to get off their butts and do something. And dumb companies like Amazon keep paying them to lose customers for them. How smart is that?

I’ve been an Amazon shopper for quite a while, but recently the experience has been horrible. The past two orders have been nothing but trouble. First I ordered an item with free one day shipping but then they tried to charge me $35 for the shipping. While customer service waived the fee they still didn’t ship the item for two days making it a late arrival. No apologies! My next order was missing items, 4 piece sheet set was missing pillow cases so they either sent me a used item or a returned item. No quality control anymore. Plus they never responded to me as to what I should do with them! Return or reshoot!

I recently ordered items from Amazon that UPS did not deliver. These items were for my son's birthday and when they weren't on the doorstep I panicked and contacted Amazon via their site chat. The person on the other end of that keyboard was so kind and completely understood my dilemma. Within 20 minutes Amazon had issued me a total refund of the items and changed my shipping preferences going forward to ensure I receive ordered items going forward. I cannot recommend the customer service more due to their willingness to put the customer first.

Never buy a product from a Amazon third party vendor. Or make sure they are not from China. I bought a dress for my wife. It was not fitting to her. So I want to return to seller but he issue a return shipping label which I have to pay for it. It was not prepaid. The international shipping cost was so high for that packet compare to dress price. So I again contacted Amazon. They said we cannot refund because it's from third party seller. So finally I did not get any resolution. So think 100 times before ordering with some Chinese junk vendor through Amazon or forget your money. So just think that you did a charity to multi billion dollar company.

I used to love Amazon but now they are too big to care about customers. I buy about $10000 a year from Amazon and still they will not respond to my complaints of bad shipping packaging, late deliveries, issues with sellers. All that happens is they pawn you off to someone in India who does not care about you at all. I am trying not to use them anymore but now they are too big you have to... we created our own monster. I love how Jeff Bezos is the richest man in the world of our backs... But runs a company who could not give a damn about its customers and sellers... Just trying to make Jeff even richer...

I use to be a HUGE Amazon fan, but the last couple of years their service/support has tanked. I've had MANY issues with late, broken or missed deliveries, but that's as much UPS and USPS's fault as Amazon's. It's their "customer" reviews have become worse than useless. I would conservatively estimate that 50% of all reviews on Amazon.com are fake. Word for word duplicates reviews, reviews that are for different products, or "customers" that only have 1 or 2 reviews. Worse, Amazon prevents new reviews of c.r.a.p. products, but LEAVES THE FIVE STAR REVIEWS UP! Then if you aren't careful, you end up with something totally unusable that can't be returned. I've been reporting the problem for years but it's only gotten worse. I've switched to buying as much as I can locally because Amazon just can't be trusted.

I have Prime and ordered a few things that said next day delivery but then when money was taken out of account delivery date was changed to four days later. I spoke to quite a few people and got the runaround then was hung up on when I asked for a supervisor. I have been a Prime member for a long time and always felt the company did right by its customers. Now it seems things are changing and they are no longer that same customer orientated company. My advice - don't waste your money on Prime. You can get two day shipping elsewhere for free and less drama.

The worse company in the world. They didn't use to be like this. I'm boycotting Amazon and Twitch. They are useless and think they are too big to fail. Keep that attitude and I will smile while you useless company implodes due to your cocky BS. You know Wal-mart offers free two day shipping for free. I know they're not much better but if they cause Amazon to fail I'm supporting them. I have never had the runaround like I have had since the 23rd. It all started because my son is a Twitch streamer who we so desperately try to support. Slim_ps well me and my wife both have Twitch accounts we use to watch his stream. I spend hundreds a month trying to get his stream going. I had spent 75 bucks from the 21st of February to 28th gifting subs, buying bits, etc.

Let’s start by stating that in the last six months of my account, we had 266 orders. Yep, you read that correctly. I had my account since 1999 when I started ordering college textbooks from Amazon. By last year, I would guesstimate we were spending perhaps 10K a year. I never totaled it because we purchased so much through it - toilet paper, groceries, presents, you name it. Christmas 2017 is when things really started going south. I was shocked at how many “new” items I was receiving for a Christmas were arriving used, dirty, not as advertised and/or smashed. We were having to send half of our orders back. One DVD took THREE times to get one not broken! I still continued on...

I had order an item on Amazon Prime which was supposed to be delivered on Thursday 28th Feb. However the product wasn't delivered but the tracking shows it has been delivered and signed by me. I have been continuously following up with their customer care who haven't been able to give any kind of resolution for the last one day. They finally told me I have to wait till 3rd March. The whole point of buying an item on Prime is that it is an emergency. I need the product for my son's show which is on 2nd and now will have to go search and buy the product again. Highly disappointed with their incompetence.

I ordered a book on February 21st, 2019 and six days later I've still not received it. I would be fine even if I received the item today. (The sixth day) I've ordered products from other companies and have received the items much more timely. Receiving items in a timely fashion clearly communicates to me a company appreciates my business. A company that don't focus on getting items to customers in a reasonable timely manner communicates that they don't appreciate my business. I'm sure Amazon wouldn't appreciate it taking over six days to pay for products. Of course they make it so payment is made upfront.

I purchased an Amazon TV fire stick. It did not work. I called Amazon, and they sent me a replacement with requirement to return defective one, and they would provide means to return defective stick. I received a timely replacement, but no return packaging or label. Replacement stick did not work. I then received a replacement remote, and new stick and remote now work. Still no means to return original stick.

Since 8 days ago I have called everyday to get unauthorized e-cards removed from my account. Every single day I get the runaround: "We can’t help you in this dept, we can only send an email to correct the situation." Every day, for 8 consecutive days and my problem is still unresolved. For a company that offers Prime membership, account issues should be resolved just as quickly. I have spoken to managers who promise to have my account active “today” and it has not happened. Worst customer service experience!

Amazon (themselves or fulfillment centers) take forever to ship anything! I have ordered from other sellers on Amazon, or went to eBay (and paid more) to buy it. Also cant cancel certain items because they are in shipping for a few days from Amazon. They don’t have their own review page either because they know how bad they are. You may ask “why do I not have Prime?” I don’t because why should I PAY whatever the current price is for faster shipping. They are probably slowing it down for me to try Prime because they ship items faster but they just don’t care how fast things ship. Hopefully this gave a few helpful suggestions.

I had ordered 5 Bluetooth headphones amounting rs. 780 including delivery charges, but I received only one piece among them on 28.2.2019. The shipment was done from Balram, New Delhi - 110067. These people have billed for 5 nos and have delivered only one piece without checking. How can these people bluff people, so careless about what they are doing, what we order we dont receive. Many times it has happened with our colleague too. Dont fool people.

Packages get lost, employees no longer care and it’s become the typical corporate pass the buck fiasco. This company used to be awesome and now they are too big to care about one customer. Now I see the value in supporting your local business. These mega corporations just don’t care.

Pretty poor business practice. Take $119 out of my (Prime) account without any notice of any kind, and where did they get $119??? When I contacted them I had to cancel my account and they had some reason for only returning $97 from a girl I couldn't understand. It's sad. I liked Amazon but I cant do business with a crooked co. I know no won cares but I wanted to put in my 2 cents.

This was completely ridiculous! I ordered my items 6 items and received an email the next day saying 2 of my items had been shipped and would be delivered the very next day. I was looking forward to my new shoes. My other items were bigger and more expensive and I had been waiting for my tax return to purchase these items because I am starting my own business. However today I checked my account and could not log in. I contacted customer service and discovered my account was on hold. I did not receive an email notification alerting me to this or else I would have called sooner.

MRS ** wanted this particular oven grill. It seemed to take ages to arrive than the webpage said had been. I asked for proof of delivery as all items delivered here must be signed for with proof of identity. Amazon told me it was now not their responsibly it was now between me and the carrier. Of course in law this is wrong as in contract law it is not possible to introduce a third party into a contract after the event.

Three times I have written to Amazon about my case and I have not received an answer yet. It`s about the book "HABLAR EN CUBANO" of my authorship (I can prove that I am the author with the originals of the book), which has been uploaded to the Amazon sales platform without my authorization by the Editorial Hispana. This Editorial Hispana is receiving the economic benefits of my book, resulting from the commission of each book on Amazon, and I have not received a dime.

I signed up for free Prime trial until end Jan, when I wanted to cancel it I was given the option to renew the trial to the end of Feb, which I did. At end of Jan, I was charged R148 for the free trial, but no payment has reflected on Amazon Prime account. So I complain but because the amount reflects in my bank account and not on Prime, I was told they can't help me. I cancelled the trial long before the end of Feb. Again an amount has been deducted for Prime and is not reflecting on Prime!

My account was hacked 3 days ago. I immediately reported the incident to Amazon Customer Service. I have reported the problem each day for 3 consecutive days. They promised to correct the problem within 24 hours the first day. They promised to correct the problem within 12-24 hours the second day. The 3rd day they said it would take 2 days to correct the problem. In the interim they have frozen my Prime TV account, my Kindle account and my Amazon account. For a company that claims to be customer centric, their service sucks!

I purchased a set of Bluetooth wireless earbuds from Amazon which were lost or damaged in shipping. Amazon wrote to me apologizing for the situation and wanted to make it right. "I would love to create a replacement right away; however, I see that the item was ordered from (GeeKee Direct), a seller on our website. Because sellers inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon... I would love to create a replacement right away; however, I see that the item was ordered from (GeeKee Direct), a seller on our website. Because sellers inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon." So I went to Amazon and picked another set of earbuds from a different supplier since "we can't replace items sold by them."

I ordered an echo dot 3rd generation for my son's birthday present. They put a hold on my account until they shipped the product. My son was so excited. So then I get an email that payment wasn't paid. My bank said it was. So I went back and forth with my bank and Amazon because Amazon keep telling me it was being sent. Then I would get an email every couple days saying they weren’t getting the payment. My bank couldn’t do nothing with the money Amazon put a hold on the payment. So I couldn’t even get my money back.

Amazon Logistics must search far and wide to hire the most arrogant and rude delivery personnel possible. Their service is terrible. My front wall/gate is 12 feet high. On two occasions the delivery guy threw the package up and over the wall onto a cement walkway. When I questioned him, he said, "what do you want me to do? Leave it on the walkway". Yes, ring the doorbell and leave it in the corner by the mailbox. The guy couldn't figure that out. I have made numerous calls and left a note on my gate asking that anyone making a delivery please ring the doorbell and leave the package under the mailbox. Apparently, the Amazon drivers cannot read, or are simply too rude to be bothered. They prefer to leave it in the middle of the walkway in plain sight and don't ring the doorbell. FedEx, UPS, USPS have no problem in ringing the doorbell and placing the package off to the side. Only AL drivers. They are terrible.

I ordered some stamps and they arrived in terrible condition. I posted the review and a picture to prove it. I told Amazon and they sent another set. The second set was ruined, maybe a bit worse than the first. I took another picture and now my review has two separate pictures, from the original order and the replacement. They stated they would pick up the wrecked stamps when they delivered the new ones, which they did not. I cannot imagine fighting over refunds and exchanges over something as trivial as stamps. I have no idea what they plan on doing as they are also confusing to talk to. Geez.

I retract my previous complaint. Although my issue was never resolved and the person who did steal was never caught. I just think they need to fortify and restructure who they do business with, mainly their (3rd party clients). I understand it's the persons risk to get things on Amazon, but on the "other hand" Amazon is the top online retailers in the world, and we "shouldn't" have to worry too much about that. Maybe amazon doesnt need to be shutdown but someone needs to be held responsible for the crimes that take place at their store.

Before you make any Amazon purchases, check to see if it will be shipped and delivered through Amazon or if a real delivery company like ups will be delivering you packages. I hate to say this but Amazon logistics SUCKS and is very unprofessional. I ordered a pair of kettlebells through prime on a Saturday and they were supposed to be delivered the next Thursday (Still way more than 2 days but whatever). Keep in mind these kettlebells were 20 lbs each and supposedly packed together so this is a 40 lb pound box.

On February 11, I placed an order for some camera lens, phone, and had no problem receiving. Keep in mind that the items were delivered in two different packages. When I received the first lens, I decided to order a different size lens. On February 14, I received an email that my package was ready to be picked up at a Whole Foods Amazon Locker location. On February 15, I went to the location to pick up the package. When I opened the locker I noticed the package opened. I noticed that the package was never sealed and the lens that I ordered was missing. I submitted a replacement/refund however before I could a refund I had to return the item. On February 16, I contacted customer service, after being transferred to 5 different people, I was told that I had to wait 3 days to investigate my issue.

I ordered some Hemp oil cream for my shoulders. This product is great! But Amazon is not! I ordered this product. They said it would arrive the following day. What arrived was an empty envelope. I called immediately to Amazon C/S. They told me nothing can be done, and they will only refund. I advised them if I wanted a refund I would never have ordered the product! WTH?

I recently had to reset my phone while it was getting repaired. I did not think that in the processes, my Amazon history would be wiped. Since I stayed logged in, I had forgotten which email I used for Amazon and became worried as I could not cancel my Prime membership. I contacted customer service and they told me that even with the password, order numbers, or anything else, they cannot give me my email or cancel my Prime membership for me. Keep in mind they are able to pull up my account still, but without "email confirmation" I am stuck getting charged $12.99 every month for something I am unable to use. I am currently talking to my bank and found out that I am going to have to cancel any cards linked with that account and reopen them. Thanks Amazon.

Amazon is changing and not for the better. Just a few years back, Prime meant 2 day delivery and free returns on nearly everything marked Prime and if the guaranteed shipment was missed you would be credited with a month's Prime membership. Those days are gone. Prime no longer means 2 day delivery or even 2 day shipment. They may shoot for 2 days but if they miss it, oh well. They will offer to refund your shipping cost but if you use prime the cost is built in so you get nothing. Also you must now be very careful when ordering a prime item. Unless it specifically says "Free Returns" next to the delivery statement, you will pay for any returns. Those free return banners are fewer in number every month.

This is going to be a long one, because it took me nearly two months to resolve this issue. I placed an order January 20, 2019 for Seagate Barracuda Internal Hard Drive. An email told me it was delivered on Wednesday (Jan. 23), but there was no package. When I checked the "Track Your Package" link, I discovered it was sent to the wrong house.

Hello there, I purchased 14k diamond earrings last year through Amazon and when going into tough times it came time to sell them and I found out they were only 10k and the clarity of the stones were not what they said they were. I contacted them numerous times and they said they'd investigate it. I'm now waiting on my 3rd call back to hear results but they refused me a refund as it has been past their policy date. Do not buy jewelry from this site. They are a sham and untrustworthy and will blame any problem they can on a 3rd party seller rather than nullify the issue themselves. I have been hung up on as well before I've had a chance to say anything and this probably the worst customer service I've seen in a large corporation such as this one. They should be shut down.

I ordered Pembroke socks on Feb 10 through Amazon. They never came. Yet, every day since about Feb 13, I would get a notice that they were arriving that day. Still never came. I posted a negative review, but they would not post it, saying that it did not conform to their guidelines. Yet, they did not say in what way it did not conform. So, I called customer service and they informed me it did conform, but did not offer to post it.

I was returning items from two different orders to an Amazon drop-off location. Before packing, I contacted Amazon and asked if I could put all the items in the same box with the return labels for one of the orders, with all the item descriptions inside. The Amazon customer service guy said "Of course, there is no need to pack a lot of boxes, just make sure you have everything inside and drop it off". And so I did. After that, I received the refund for one of the orders, but when contacted Amazon again regarding the return of the other order, I kept getting excuses.

I was going to leave feedback on the Ellen White Book!!! Ellen is or was a cult leader for the Seventh Day Adventists!!! I just want to post my opinion and I am blocked???? I think I just read a rule you have to spend at least 50 bucks to leave any feedback??? That is pretty sorry!! I will for sure not boycott Amazon!!! I am sick of this control from the left!!

Amazon.com website ignored my instructions to maintain separate personal and business accounts with different email addresses and instead combined them using new business account email address while deleting my personal acct email address. After the 2 accounts were combined I did NOT receive any notification of that via email or phone call or any other means. My subsequent emails to Amazon ECR replies and Jeff Bezos were ignored so I tried chat. Worst customer NON support experience in my life! Each of 10 chat reps said they'd help me but ended up transfer me to someone else who repeated that false promise. Then I received 4 emails yesterday from Amazon CIS reply requesting more information when there was none to provide.

There is absolutely no reason to be a Prime member. "Two-day free shipping" does not exist, even on orders that advertise it. I have never received any orders that quickly, ever. There's really no point to having Prime. Big gimmick. Canceling membership.

Just spoke with the most lousy customer service team that proceeded to fill me with BS answers and deflection. Just canceled my Prime membership because of this. Hopefully at some point a company makes up for Amazon's lack of customer service. No need to go into details because I can tell how they operate and it’s not the individuals, it’s a management problem. I’ll just stop buying and go on my merry way.

This has happened a few times. I just ordered a product on Saturday and Amazon gave me two options. One day delivery and second day delivery. I chose one-day. My product should arrive by Sunday at 8:00 p.m. Sunday at 6:00 p.m. I had not seen my product arrive, therefore I went online to check its progress. It said that my package was still en route but would be delivered by 8:00 p.m. I was sitting in my front living room and was waiting for the arrival. By 8:00 p.m. I checked online again and there was notification at first that said there was an issue with no other details. I saw that the delivery was from USPS. This is the second time that I have not received a package from USPS on a weekend and there was some excuse that they could not deliver. I receive Amazon deliveries all the time. If they do not deliver on Sundays, they certainly will not on President Day, why are they offering it to customers?

Amazon makes shopping so easy. It has amazing selections at decent prices. Each time I have needed something quick, I have been able to find it on Amazon and usually received the order at my house within 2 days. I am handicapped and Amazon has made my shopping life so much easier.

How great is AMAZON? I had 3 packages destine to come in yesterday! One package said it was hand delivered. Which it never was. Lol. Then the second I got a email saying they tried to get it to us but couldn’t and will try again but when I went to the app it said it was being returned. Lmao??? Like the delivery person walked up, hand it to the wrong address, went back to the second and was too embarrassed noticing the address was wrong or too lazy to attempt the second. Not the first time I got a treadmill they lost in the mail and wasn’t going to tell me and twice when I checked with them they play it off as give it 24 hours then 48. Then another time they gave it to the wrong apartment and took a picture of the door and we quickly called them. It was only 5 minute ago. They wouldn’t call their dispatch to tell them to go back and bring it to the right place. Never saw the package again. Lol???

I contacted customer service to see if there is a way to block subscriptions on Amazon Video, I was told parental controls. I told them that I had set that up a quite a few months ago. I told them that the parental controls stop regular purchases, but not subscriptions for Amazon Prime Video. They didn't listen to what I was saying in the chat, and said maybe my son knows the pin. I told them he just barely turned 3 and I have seen with my own eyes that it doesn't require a pin. They told me to change my pin. That upset me, I messaged saying they aren't listening to what I am saying.

I ordered/received 24 diet cokes. Many of the cans were bulging as they were not packed appropriately. They were put into a box like potato chips are put into a bag. I wrote a negative review stating this. They will not print it! They told me it was against their policy and sent me the guidelines. I fail to see what guideline I failed at. I even attached a picture of the box with cans inside of it - each can laying a different direction.

I've had SEVERAL orders "out for delivery " but never make it to my house. I'll get an email saying the package is running late and check back the following week then it never shows up. I lose a whole Prime order (2 day shipping) and they refund me by Amazon credit then when I reorder, boom! All the product prices seem to mysteriously go up in price. Not only is it taking 2 weeks to get a delivery but I end up spending more money. They give me a promotional credit of $5 but I can only use up to $1 per order. This company is a fraud and they're liars. Please use Wal-Mart. This happens about once a month and it's getting expensive as well as stressful.

My mother who is 82 years old, attempted to make a purchase of two cans of SLA moth spray, a product she has used many years. She was putting her card number in when the order disappeared. She didn't think the order went through, but a few days later 2 cases of SLA showed up at her door. We reached out to Amazon a couple of times and was told the sale was from a third party (Gatzies) who has refused to accept a return saying it wasn't allowed. My mother lives on Social Security only, was charged 564.00! We were very disappointed to receive no help from Amazon. Not sure how to get rid of 48 cans of SLA, but wanted to warn others about my 82-year-old mother being taken advantage of.

Something fell off of an AMAZON PRIME Semi-Truck and it hit my Harley-Davidson Road King causing me to lose control and crash. I received (2) staples in my head, incurred multiple abrasions and road rash to my body. My bike was damaged as well. I contacted Amazon numerous times to no avail. I was consistently told that they would have someone contact me - but no one did - and were sorry for the incident. Following an approximate one year period, Amazon still failed to have someone contact me. Finally, I went to an Amazon fulfillment center and advised management of what had occurred. Eventually I was contacted by Progressive insurance company about the accident. Progressive insurance company has refused to cover my injuries and damages. I have extensive hospitals bills resulting from this accident and am asking for help. Thanks.

I ordered food coloring from Amazon. The product came in with one of the colors damaged and dried up. Amazon has only responded with... "this product is not eligible for a refund." The was no other correspondence or negotiation. Doesn't seem fair they can ship broken and I have no recourse.

Poor experience is becoming the norm. The latest is ordering a book as a Prime member. Told it would arrive in two days. After three days I contact customer service in India via chat. Of course, they apologize and then I am told it will be shipped overnight and the delivery charge will be paid for. The next day it doesn't arrive. I contact chat (again in India) and am told there was a delay and it will arrive in 3 days, which the site now says it will arrive in two days. I inform the customer service agent to just cancel the order. I am then told I would have to call UPS because it has already been shipped. So, basically lied and did nothing the day before. No one shipped it overnight. Amazon is trying to do too many things and now can't even meet the basic obligations of its customers.

An item was returned that was purchased for a gift that was the wrong size. Amazon gave me a credit and I purchased a similar item but from a different manufacturer. The returned item was placed in one of the Amazon lockers with the required returning information. I received an email a few weeks ago stating that they had not received the returned item and they were going to charge my account for the cost of the item since it had not been returned. I contacted Amazon customer service and explained that the item had been returned. The customer service person stated not to worry but they see that the item has been received and my account would not be charged. Today I received an email and they charged my account. Watch out for Amazon, they will steal your money!!!

If could give a minus star review I would. Amazon has the worst customer service I have ever seen in my life. I was having issues logging in to my account on my new computer and was prompted with their 2 step verification system, which it only allows you to get a code through either a text message, a call or through an authenticator app. According to the platform, the system automatically sends a text message with the code, which I never received. Then when I chose the option to get a call, the system never calls. The authenticator app doesn't work because it never prompts the barcode to add to the app.

Amazon is getting sloppy and yet still promising the world! Once again another package not on time as promised and missing during shipping! People sign up for Prime membership and pay the fee to take advantage of the guaranteed shipping dates and anymore it seems 9 times out of 10 they're not met! How can a company promise and charge for a service that they cannot fill!

I was a Prime member since the beginning. It was great then prices went up. Shipping slowed down - way down. I cancelled Prime soon after the price hike. Shipping was still slow but no different from Prime today. Shipping is horrible. Products like PS4 fans are junk. No quality checks. Switches are backwards. Runs louder than my window A/C unit. I am waiting on my last my very last order from Amazon. It has been 10 days now. I will never use Amazon again no matter what they offer me ever. They refuse to post my reviews about their bad products and horrible shipping. AMAZON MUST BE STOPPED and I'll do everything I can to make this happen.

My wife bought an item through Amazon Prime about a year ago. Ever since, each month without fail, her credit card has been charged GBP7.99 for Amazon Prime. We have been unable to contact anyone in Amazon Prime to get this stopped. The end result, I will never use them and my wife will never use them again, and I am cancelling the credit card concerned.

I have purchased photography equipment for the second time from Amazon. I was very happy with my 1st experience although I waited 2 weeks for my parcel. This time around they put my order on priority delivery. I ordered it the Thursday and the Monday it was delivered via DHL. My second parcel arrived 4 days later. Amazon's customer service was great and very helpful. For international shipping 5 and 9 days for delivery and clearing customs is very fast. I am so impressed. I will recommend DHL shipping when ordering from Amazon. My second order arrived even earlier. Will definitely order from them again. I am a very happy customer!

Anymore the shipping service with Amazon sucks **, they can't get stuff out of the warehouse on time, they use the wrong carrier to meet the dates they send to their customers, and then act like it's all the carrier's fault? No **. If you guys shipped on a Thursday instead of Friday the 2 day guaranteed item would show up Monday not Tuesday. My other personal favorite I've had happen is when they say it's sold by Amazon but actually being drop shipped by a 3rd party, so they charge you immediately for the item as it "shipped" but in reality it's pending fulfillment by a 3rd party that then takes 2 ** weeks for them to fulfill as it was back ordered. Amazon is becoming just as slimy as their CEO.

Every time I order anything it will show delivery attempted even though they did not even came by. When you contact Amazon all they say is to contact the carrier but I did business Amazon not the carrier. And no matter what you tell them they all just turn around and try to tell you that you are the one lying since it shows marked as they did come but nobody was home. And I got everything recorded and nobody goes just marked as that so basically one lose the day doing nothing.

Amazon utilizes FedEx SmartPost and United States Postal Service. Both have no problem "fudging" the tracking info. I can receive a package on a Saturday yet the tracking will show it was delivered Friday. Further my last order was delivered to the wrong home by USPS and the occupants kept the package and the USPS were not able to retrieve it and deliver to me. This is so unfair to both the seller and the customer. And the only thing you get from Amazon is an "I'm sorry" from a foreign voice that can barely be understood. Logistics is useless and after over 600 orders, I'm convinced that Amazon will never get timely delivery for Amazon Prime customers.

So I have been using Amazon for the past two years and I have never left a review as I just couldn’t be bothered. For once, I wrote a review as I actually liked the product but then later receiving a message on Amazon saying that I won’t be able to post any more reviews as I was violating against the policies. I called them a few times later receiving an email saying that I ever the had a relationship with some seller, or I was getting free or discounted stuff and that’s the reason I was posting a good review and also my account had been banned from writing a review ever since. What really pisses me off is that there is always a button there where you can choose to leave a review but when I do, I get a ban. After called them 10 times and speaking to 5 different managers, about a month after the issue.

As a businessman I am very disgusted with how they handle their Prime Members. First of all, when you promise 2-day shipping you expect 2 days. As Prime Members, you want that service and expect it not when you deliver says you're going to show then doesn't show at all. I've lost many hours waiting at home where I can be at my business working. Then tell a customer, "Oh well we will give you a refund." Just maybe people don't want a refund. This becomes so frustrating and I have waited and talked with customer service and said: "what is the point of having Prime if I can't expect my products on time or missing in transit which has happened to me not once not twice but 3 days in a row". Either your workers can't do the job or they are just lazy and that is completely unacceptable. Why pay so much money a year for Prime where you can't even guarantee your product. Do your job or many people will leave Amazon.

I didn't use Amazon Account for while and tried to reset my password, but it doesn't work. I've created a new account, but not able purchase there - Amazon provided rewards card, and they supposed to send SMS to verify phone, but SMS wasn't received (multiple attempts). I stuck there. And there are screenshots to confirm my experience. Later I contacted Amazon support by email, unfortunately no reply. Surprisingly, very negative experience, I hope Amazon fix these issues.

I have Prime delivery. For all the good this has done me, delivery is 2 days late, courier is even worse lying about delivering here meanwhile I’m at home waiting all day. Amazon was contacted 3X, by email and they said this has never happened before, YEAH right! This is 2x for me. I am livid, I will keep bugging them. Oh they offered $5 off my next purchase.

We ordered some Beyblade toys for my son. They 3rd party seller gouged us more than 3x the actual price of the toys. Upon sending back for a refund, we were shorted $3.33 in addition to not being refunding shipping cost. Total we paid was $80.88 and what was refunded was $71.66. When I specifically asked why was there a shortage of $3, I was told, it was from a 3rd party! IF this is something that is policy, it's not out in plain view for the public to see. He could not quote me on any policy that Amazon has about 3rd party and returns. I am LIVID that Amazon is operating in such a shady way. Not only did the seller price the items astronomically high, we're getting screwed out of money from Amazon.

I ordered some school material for kids on 10 Jan 2019 and waited for one month for delivery, beginning of February the customer service apologized and mentioned that they would ship it right "now" so was expecting to receive stuff by now (11 Feb...), still nothing. Just had a long chat with customer service (a minimum of 6 persons in all). They inform me that it will at my place by 21 Feb now... So great, kids will have 48 hrs to work before exam :-), how lucky. Extremely bad service!

There has been multiple times (more times than I can count) where my package has been delivered to a different address. I've had to track them down and call to find out where they went, even though the delivery person said it has been delivered. My house number is clearly on the side of my mailbox and it's a simple following of instruction that Amazon delivery service just can't seem to follow. Are they hiring imbeciles? I just don't understand how they can be the biggest company in the entire world and have such absolute terrible delivery service. Why cheap out on proper delivery when you offer free shipping for Prime members? Shouldn't that be your #1 priority? Because this has happened so many times, my wife and I are canceling our Prime membership and will no longer be doing business with them. I highly encourage others to do the same until they are willing to spend some of those trillions on hiring proper delivery personnel.

I was selling a lot on Seller Central. After talking with 12 reps over 1 week, they still couldn't fix my problem, I called they hung up or gave me wrong info. Screw Jeff Bezos, I would love to put him in my shoes so that he could face the abortion of a company he leads.

Hi, I bought item through Amazon "Omron Evolv Bluetooth Wireless Upper Arm Blood Pressure Monitor" through my promotional certificate. They marked shipped but I have not received the item. I call to Amazon. They opened investigation but they did not tell me the resolution of my opened investigation till 10 days, every time they said call after 2 days. At last they said, "Report in police station. You have lost your item," however Amazon did not deliver the item and they torture to customer to go police station and waste time after 10 days. Nowadays Amazon is worst company and not trustable and fraud company. Always buy item through Credit card so that you can dispute the transaction through bank so that these company not harass customer. Thanks.

I tried Amazon. Usually they are okay, 95% accurate. Now they are 100% inaccurate. I bought red tennis shoes size 6. They ship a Size 9! I bought a rolling cart for medical equipment. They send a NON rolling cart! Whoever is doing the hiring is hiring the wrong people. Now I go to Walmart.com. ZERO problems and are even faster than Amazon.com. I am not usually a fan of Walmart, but whoever Walmart hires are stellar and accurate. No more Amazon, Walmart is now for everything for now on for my family and friends.

I wrote an Amazon review about never receiving my order and because Amazon shipped it, they refused my review. I feel like it’s not good to refuse negative reviews. I didn’t curse or anything. If this site allowed pictures I would post it. I really think I’m going to stop ordering from them.

I ordered the Avantree ANC031 Headphones after doing research on the best headphones for my needs. The ANC031 is a more expensive and more functional set of headphones (than the ANC032) and comes with a carry case. I paid $96 including shipping and tax. Ten days later I received the cheaper ANC032 set via courier. I was very upset as I knew the differences and felt short-changed and cheated. I reboxed the item - and went to the same courier that delivers Amazon products in SA - being ARAMEX. They now quoted me $106 to return the package - but AMAZON would only give me $25 to return the item. Even the normal postal service would cost $50.

Placed an Amazon order a week ago, and it was scheduled to arrive today (6 Items). I specifically had it shipped to work instead of home because of all the porch pirates. It was due to arrive before 1:30. I waited to go to lunch to see if it would arrive. At roughly 1:15, I checked my Amazon account, and it said the package was delivered at 12:30 by an Amazon carrier. Well, guess what, it was NOT delivered to my office. I called Amazon and got switched around at least 5 times. The carrier did NOT take a picture of the location, and the note said it was left in a secure location.

I have been using Amazon religiously for years, and have always loved the convenience of the fast and reliable shipping. However, over the last months, I have encountered FOUR shipping issues, either stating that my product was somehow damaged and sent back and that I should order a new one myself, lost and I should order a new one, or not delivered because "they did not want to leave a package unattended" even though they always leave my packages by the door for the last 4-5 years AND had left a package from a different order DURING THE SAME DELIVERY. Prior to the last month, I had never encountered any problems with Amazon, and now all these problems are occurring and I am wary when placing an order, almost anticipating some kind of error. Amazon used to be reliable, and now all that has gone down in the dumps. Will be canceling my Prime Membership, and will NOT be using this company anymore.

My wedding dress was delivered AFTER I got married... I contacted the seller to no avail, so I wrote a bad review. That got their attention... They refunded my expedited shipping, then told me if I removed the negative review they would refund the dress and let me keep it... I even have an email stating that the refund would be in my account in 1-4 business days. Then they stopped responding for two months. I got fed up and I contacted Amazon for my refund. THEY DENIED IT! So apparently, their sellers can ** people over and they won’t back their customers up. I even sent them a photo of the seller stating they were refunding my money. Never again Amazon, I will continue to shop the old fashioned way, because honestly, your company is backwards.

I purchase a 56 lbs coilover from Tuningsworld a third party seller on Amazon. I received the package. 2 of the 4 item damage. Reached out to the seller who agree to replace the item. However I asked that the item be shipped to a different address. When I didn't get a response I contacted Amazon who put in a claim. Shortly after the seller responded. Saying that I should cancel the claim. He did agree to ship the item to the new address and it will take about half a month. I inform the seller that will not work for me. At this time the seller asked that the item be shipped back to them for inspection. I asked who will cover the shipping cost, no reply to my question. I contacted Amazon again and representative reassures me that I will get my money back and 12 hours later they denied the claim.

I ordered a New ROKU Express+ thru Amazon PRIME, which was only available thru a 3rd party seller. The item happened to arrive a day early and required a signature. I come home, find a delivery attempt note on my door from USPS indicating a signature is needed. I contacted Amazon Customer Service by phone who conducted a joint call with USPS. Apparently, the 3rd party seller chose to ship the item via USPS and required USPS to obtain a signature, whereas every other Amazon item I receive from USPS comes to my home's USPS neighborhood parcel locker. As the Chief Operating Officer Of An Aerospace Company, I don't have all day to wait around my home for a delivery, nor am I willing to wait in line for 1 hour at my local Orlando post office.

Realized we've been being charged by Amazon for a "sellers" account that we do not control and is not associated with any of the emails we own. Secondly Amazon is charging a credit card we rarely use when buying from them. Amazon will not give us information because our emails are not associated with the sellers account, yet they keep charging our card (14 times to the tune of $559.96). They finally agreed to deactivate the card, but will not take responsibility for the money. (The credit card company is taking responsibility for some, but not all of it.) Gone over the statements carefully & these are the ONLY charges that do not fit. The problem seems to be with Amazon & only Amazon, yet they do not assume responsibility. Advise that you do not leave your personal information (billing/ship to addresses, credit card info, etc) on Amazon and cut WAY back on your Amazon purchases!

Amazon packed a fragile computer in a box with a bag of heavy dog food. When the computer was lost or stolen from the box they explained it was my problem and advised me to contact the police. The fact they packed a computer in a box that was destined to be roughly handled was of no concern to them.

Amazon lost my son's North Face coat. They did not deliver the package to my condo or get any signature from me or my condo manager upon alleged delivery. They carelessly leave packages right next to the entrance door or in the common lobby area hallway for anyone to pick up. Numerous emails and 4 hours on the phone with 6 different reps who could barely speak English later, they still refused to start a proper investigation and kept wanting to charge me for the lost item. A week later they asked me to file a police report. It's unreal. One of the reps finally admitted that they did not get a signature as requested for my shipment. I've involved my credit card company, but be careful. They will stick you with the bill even if it's their fault and they lose shipments. Boycott Amazon to send a message. Their customer service needs to be investigated by the authorities!!!

I purchased iPhone 8plus from Amazon but they sold refurbished and stolen phone in place of new iPhone 8plus and invoice issued without IMEI and SL no of phone. Now they are refused to correct the invoice to hide the crime committed with me.