Amazon.com Reviews

I have been a customer of Amazon for years now. I do most of my shopping on Amazon and have spent thousands of dollars. Recently I noticed I was unable to leave reviews on items that I bought. The reason was that I "violated company guidelines". I have never violated guidelines and I love leaving honest reviews on everything I buy. I was also a "top contributor". I contacted customer service through chat on TWO separate occasions and I was assured that my issue would be taken care of and that I could write reviews again. Well, it was never fixed. I finally emailed Amazon to see if I had better luck that way.

I've been with Amazon Prime at least 5 years, probably more like 7 or 8. Today I was on the Amazon.com site browsing when a little pop-up window solicits me... saying "download the amazon app and we will give you $10 off a $20 purchase"... I went ahead and clicked the link provided within the pop up ad. It downloaded the Amazon app and I resumed browsing. After putting $20 of items in my cart, went to check out, and lo and behold there was no $10 credit as advertised in the promotional pop up! I called customer service and after being on the phone for over a half hour and speaking to two different people I had no choice but to cancel my Prime Membership. WHY do I want to be with a company that doesn't stand by their own words!?!

I ordered a laptop on Prime Day (17th July, 2018), contacted the support next evening, that my laptop hasn’t been dispatched yet, “Is everything alright?” They said yes. Contacted them on Friday (20th) too, about my stuff, and they said it was in 'Advanced shipping phase', and it would dispatch on Monday (23rd). I calmed down, came Monday, and nothing. Contacted them again on Monday evening, they told me they would get back to me in e-mail in 24-48 hours. 48 hours passed today (25th), no email from them. So I contacted them today again, what a surprise to cancel my order as the automated order cancel thingy won’t let me cancel it, and they told me they can’t cancel it, only when it’s dispatched. IT IS NOT DISPATCHING. So, no money, no product, got scammed for 750$. Will never recommend Amazon to anyone, as they are a bunch of scammers.

In January 2018, I tried Amazon Unlimited. The email from Amazon Kindle reminded that time that if I do not cancel after one month trial period, I would be charge 980 yen per month. But then as I didn't notice, I forgot about Kindle Unlimited. Amazon continuously charged me 980 yen to my Visa card each month without any notice/receipt to my email address. I saw the fee charged by Amazon in my Visa card account, but checking Amazon site, it showed that I had no orders within the past 6 months. I think that Amazon is not doing transparently. They should have noticed people when they extended the Kindle Unlimited and send them receipts for their payments (as Google do with their Google Drive storage subscription, for example). They should treat well to their customers.

Out of 10 orders I only receive 1. In the last week I have had packages not delivered and customer support tell me they do not know where my packages are. When they do arrive They cut costs on Prime members by using Canada post. And the Items arrive after 5 days instead of 2. I asked them why I pay for Prime. In the end they told me I could get a full refund for Prime. The problem was that I still had packages on the way, which they said would still arrive.

When I saw the news about the Pepperidge Farms Goldfish being recalled for salmonella I freak out. I order a lot of my daughter's snacks from Amazon. I did not have the original box that they came, nor was I at home to check the issue date for the recalled items. I chatted online with a customer service representative at Amazon, told her what was going on, the date I order them and how I was concerned. No questions ask by the representative and she told me, "Your family safety is our main concern, please throw out what you have left over and a full refund will be issued to you". It was that easy... Thank you so much Amazon!!!

DEQonline is an Amazon vendor. I bought a coffee maker with limited description info on the purchase page. My bad, it looked correct but once I received it I realized it did not fit my electrical needs. I asked to return it because the page contains inadequate information. DEQonline provided a non-trackable USPS label for return. They claim to have not received it, and refuse a refund. Amazon's "A to Z" guarantee is worthless. They take a vendor's word over a long-time customer. I'll shop elsewhere from now on.

In May, I purchased an item for $125.00. At the time, I bought Amazon Prime as well for free two-day delivery. After paying, the item took a week to deliver. Amazon offered me a free month of Prime, or $5.00 in credit to "make up" for the inconvenience. I chose the free month. The next month, they charged me, again, for Prime. I demanded a refund and that the free month of Prime be applied to my account. They refunded me, didn't apply it. This month, wanting to buy a few things, I requested the month of Prime be applied. I had checked to see if they applied the $5.00 credit, and they had not. When I demanded it be applied, I was told I had to pay before they would apply the free month. They then told me the $5.00 had been applied, by the person I was then talking to. The late delivery by a week, the fraudulent "I'm sorry", and the requirement to pay before I would get a free month show a complete lack of caring on Amazon's part.

It takes delivery in time good packaging and good stuff. I recommended to all my friends can shop from Amazon. The quality of the product is very nice. I used this product since about 6 months and they never disappoint me some.

Amazon is selling products that they do not actually seem to have. I’ve spoken with multiple customer service reps who cannot seem to give actual answers. They only offer credit that never actually seems to show up in my account.

Amazon delivery guy delivered the empty package. Guy opened my package, put some paper inside and tape it with scotch tape. After 10 minutes after delivery, the package was picked up by me. No one touch package this time. Amazon does not trust me, they think that I stole my package myself. You can see the shine of the scotch tape on the bottom of package.

My credit score has gone down around 50 points since my recent issues with Amazon and will no doubt go down more with the latest. Order of events: My debit card was somehow compromised after I signed up for a free Spotify account and someone bought themselves a paid Spotify account with my debit card. I shut the card down. I did NOT give my new card information to Amazon or anyone else. It literally never left my wallet. Somehow my new card was compromised again, Wells Fargo suggested it was through the "Visa Account Updater" and three people bought themselves Amazon Prime with my debit card.

Amazon's new shipping wing is a disaster. There is apparently no supervision. My packages are reliably late now, and frequently boxes are smashed or inexplicably dirty. The last package I got was delivered late by two teenagers in an older SUV, one ran across my yard while my sprinklers were on, got the package wet while the other was yelling and laughing at him as he tossed the box onto the porch. My orders now show they are delivered, but then actually show up the next day or not at all. I am now ordering far less from Amazon and likely will not renew my Prime account, which I have had for ten years or more. Amazon: Please leave the shipping to the professionals, or you will continue to lose money and customers!

2 Day Shipping has become aspirational, not reality. I have been a Prime member for many, many years. Increasingly, my deliveries are later and later. This week I ordered 2 small electrical plugs on 19th January with Prime Shipping. Estimated delivery - 31st July!!! I then get a message telling me 'good news' they will arrive on the 25th July - still a full week from when I ordered them? What am I paying Prime membership for again? This is just the latest in an increasingly common pattern. I recommend you skip the membership and just take whatever delivery it has on it. They clearly don't send Prime as a priority anymore anyway.

A quick search will bring up thousands of Kindle owners with the problem of a touchy, loose, or completely broken USB charge port. This is my 2nd device with this issue. I am livid. I purchased both Fires and Amazon is refusing to replace this one. It is KNOWN issue since Kindles were first launched. I just tried to get mine replaced and was told it only has a 90 day warranty. That is absurd! All they would offer is a mitigated return or a discount on a replacement. This is crap customer service. I will be looking for alternatives to my prime membership at this point.

I arranged to have this very important delivery delivered today through Amazon Logistics express delivery and it failed me. I waited in all day (Morning, Afternoon and evening) and went on Amazon chat twice, once in the morning and once in the afternoon to ask where is my parcel! I was informed that it was out for delivery and your chat persons said they would contact your driver to give them my mobile phone number just in-case they have difficulties which may I say no one ever has. Indeed Yodel easily delivered my goods yesterday. I was informed I have until 9pm for the delivery BUT at approx 18.50 I get an email from Amazon stating they "We tried but failed to deliver your package today. We’ll try again tomorrow. For business addresses, deliveries will be attempted Monday to Friday only.” When I was in all day and all Morning, afternoon and all evening!

I have been loyal customer of Amazon.com for the past 12 years at least. Prime member since 2009, I can clearly see the prime items are marked more expensive than non prime items, for the past 12+ months my delivery are delayed or canceled in a daily basis. Yes in a daily basis because I spend thousands and I buy something every day. Neither their customer service nor their logistic have a straight answer to why they keep delaying all the "Free One Day Delivery" Items. At this point I am looking to leave Amazon for good. I never had this problem with my eBay account even though I rarely use it. Bye Bye Amazon.

OKAY, so I tried to call them to cancel my Prime subscription which sounds easy. Few minutes later, an Indian lady picked up the phone with a huge Indian accent, that's okay since I have an accent too. She started to ask me the email address, I said, "... @gmail.com", okay, I just forgot how to pronounce "@", so I just said the symbol usually comes with email, She DOESN'T KNOW!!! And the worse thing was, she asked me if I can describe the symbol for her, like what it looks like, and she kept asking me three times just to describe the ''@'' for her, ** that **, that was really insulting. I couldn't believe Amazon has such a low educated, stupid, rude customer service. Jeez, cry! Btw, her name is Janice, I wish I could record it and share this to everyone.

I have been a loyal customer since I was in high school. You helped to find the perfect prom dress and the best prices for knick knacks in my nerdy fandoms. College came along and I found helpful books for my classes. After about 6+ years of being a customer I found that I have enjoyed being a reviewer of your products! Other customers had started rating my reviews as helpful and it gave me personal pride to be an Amazon customer.

While checking my catalog listings for books I had published, I came across one which showed that it was part of an old series I had discontinued. I had already made sure that the ISBN and distribution listing through my printer were corrected. I emailed Amazon showing the error, but received a no-reply form reply telling me to contact my distributor about it. Since it takes less than 5 minutes to correct one of their listings I could not understand why I should be receiving such a letter when I had already informed them of the change once I saw the listing.

I purchased this Kickers 8" subwoofers for my 2007 Toyota Sequoia which didn't fit, I requested a return. Amazon sent me all paperwork for the return. I placed all labels on the box and dropped it off at the post office. And it's been more than a month and I haven't received my money back. They even sent me a email from A to Z warranties. Hehehe saying that they will take care of it. I just got an email from them today saying that my case will be close if I don't give them info about tracking number, etc. Which I gave them. What I reply is the that I don't have the speakers and neither the money because they stole it from me. What can we do?

I have been trying to get a refund based upon a cancelled order that transpired over 10 days ago. I have spoken to the merchant, my credit card company, and Amazon Pay where I was ultimately directed to call. Amazon Pay admitted fault in that their many of their refunds were “stuck”. They could not give me a definitive answer as to when or if I would get my money back. I was also promised a return call today (Tuesday) by Tracey on Friday, but she did not call me back at the promised time. The lady I spoke to today from Amazon Pay could not answer any of my questions only admit fault.

I'm no longer allowed to leave reviews or comments on Amazon because they say that I am either a relative to a seller or took a gift in exchange for a review or that I asked for something free in exchange for a review when I am not a relative to anyone on there nor have I received anything free. I am actually really insulted that I have been unfairly accused of something like that because I hate when people do that exact thing. I would never stoop so low. What aggravates me the most is that I am not allowed to discuss this with them, the email said that the case was closed and there is nothing I can do and I am banned for life.

When I first started using Amazon four years ago, it went great. It was reliable and worth the membership. Now Amazon has begun to fail miserably. My Subscribe and Save items have been delayed or not delivered for 3 months in a row and the customer service representative said “we can give you $5.” I have had to spend extra money on diapers and wipes because of Amazon’s complete failure to keep up. I have decided to go through WALMART for these items now. Not only has Amazon failed at getting items shipped on time, but they have now INCREASED their membership fee.

Amazon business practices are the worst. They ran out of inventory and claimed the product was lost or damaged. They went as far as giving assurances that the product would be delivered 2 days later. Then sent an email to say it was undeliverable. The Leadership agent Teeja was rude and refused to provide a manager after being asked over 8 times. The Supervisor MJ made promises they could not follow through on. This is an ongoing issue of Bait and Switch with Amazon. They have lost sight of the customer and only respond to the price tag. It is a shame what it has come down to.

I recently got a letter from Amazon Customer Service stating that I had violated Community Review Guidelines. After years of posting reviews for virtually every one of over 200 purchases, I'm no longer allowed to review. I read the guidelines word for word and found NONE that were applicable to me. This bogus accusation, along with the "This decision is final" gavel pounding, and the insinuation that Amazon had no intention of entertaining ANY dialogue about the decision is a most remarkable display of arrogance.

I think this company has put so many other companies out of business. They think they've got it made and no longer have to try. Nowadays, they try to frustrate customers to the point they give up asking for refunds when refunds are definitely due, and make the customer pay for THEIR mistakes. I've been a customer for around a decade, spending thousands every year. Twice now in the last year I've had something shown on the orders page as delivered that I have not received. I have a pretty good neighborhood but when delivery people leave boxes in plain view instead of ringing the bell and waiting for a signature, even when there are cars in the driveway, then they are just asking for things to get taken.

After dealing with pain from an old mattress that terribly needed replaced, I ordered a new one that was to be delivered and installed. I discovered that my very old bed frame would not support the new mattress, so I needed to find something to replace it quickly. As a long time Amazon customer and a Prime member, I decided to see if they had any options that could arrive quickly. I found the Novogratz Her Majesty Upholstered Linen Bed that claimed Prime shipping and 2-3 days to ship out (now it says 1-2). It seemed like a perfect deal and I thought the stress of finding something was over. Friday rolled around and the bed still had not shipped. I called Amazon's customer service to find out what was going on. At that point the mattress was supposed to be delivered the coming Monday.

Amazon have poor and worst customer care and delivery system. I have ordered the products and prepaying the items. But they are not delivering it. Whenever item ready for delivery they are returning it saying some reasons like damage and all.

I have been trying to get my delivery instructions resolved for months! There has been no resolution after hours of being on the phone. Most drivers refuse to deliver to my door even though those are my delivery instructions! The Worst Company!

We have complained several times to Amazon customer service about the bad treatment of our packages. Today was the final straw: the package was later than expected so my husband was watching for it and he actually saw the delivery guy LOB our box over the front gate! He ran out there, caught up with the guy, and said, "Hey, we would appreciate your coming in the gate and putting the box on our doorstep in the future." The rude delivery person said, "No, we’re not allowed to do that;" and took off. Unbelievable!!

I am a long time Amazon customer and Prime member and have always been pleased with most items I've ordered as well as customer service; until now. I will try to keep this short. On March 31, 2018 I ordered 4 tires shipped and sold by Amazon. Apparently they were not in stock though I was not told this until I contacted customer service several weeks later. When i called I was told my order was on hold because the tires are now available for a cheaper price. Great! I cancelled my previous order and placed a new order as I was instructed to do.

I always preferred to order things online from Amazon only. Likewise, I ordered a new phone (#**) on 2nd July 2018 of 10,019.00 INR and as usual it was very nicely delivered day after. Very excitedly, I opened the box and found that mobile phone do not have any charge so not turning on, after charging came to know that actually display is not functioning.

I am an Amazon seller. One Day I sent an email to my subscribers with customer satisfaction survey And because we Offer a great Customer service 10 People left me 5 star reviews on One Day. (I didn't pay them to do so, I didn't offer them free products. I didn't offer anything). Then The Next Day Amazon Deleted All my Reviews (The New and The Old). Not Only That They Blocked My listing from having New reviews. That dropped my sales by 90% overnight.

Amazon wonders why it has so much trouble with deliveries -- it's the idiots they hire to deliver the packages. I have a covered front porch which is protected from the street view. That's where USPS, UPS, and FedEX leave my packages. The ** who delivered my Amazon package today put it in my driveway in front of my garage door. If my neighbor hadn't noticed it, I would have driven right over it. Furthermore, it was fully viewable from the street and it was RAINING! So my package was soaked. I'm not ordering from Amazon ever again. There are other options where at least you'll get your packages. Every time my friend gets a package from Amazon she has to look all over her neighborhood for it. They won't come back to get it from the wrong house. She's found two of her packages, but the rest are still missing.

So I am not a Prime member so I just request normal shipping. Says 5-7 days. Well the products were ordered on Monday and here it is Thursday afternoon and order still not processed. Any other company would take the order and ship it once it was pulled. Just checked other vendors and they would ship the day after order was received. I believe this is another way the BIG companies force fees to get the profit. They are sitting on the order so that was I will not get the product until over week later so I would consider signing up for Prime account so I can get expedited shipping. WHAT A SCAM!!! Just buy it from the manufacturer and save yourself the headache.

We have been Amazon customers for years. In the last year I have notice an increased number of bogus reviews. I've received defective products but the seller or Amazon is able to turn off the review selection & the vendor is able to continue to cheat & steal from Amazon customers. I've turned to Target, Chewy's & other online retailers instead. Amazon is like Facebook. They don't monitor anything & even racists items are ok to sell.

I order a grill on the 26 of June 2018. On the website, delivery within 5 days, so delivery should have taken place on July 2. Change of delivery, halfway the day I received an email. Delayed. Will be delivered on July 5. On July 5 I called them and there was again a delay and not stock and other blabla, actually they didn´t say anything I didn't know. New delivery date between 9 and 12 July.

After several more attempts to plead my case, Amazon has submitted a refund to me for the lost order.

Amazon has always been rated high in customer service. Yet these days they are more worried about getting through calls and chats as quickly as possible versus making sure the problem is resolved. My most recent issue (but not my only one) was an order I placed for an item fulfilled by Amazon. The item was over $100 and broke on the second use. I contacted customer service and was issued a refund and at first was told I needed to return the item. It was a rather large item that would need a special box to ship and so I was then told to keep the broken item and they would just issue me a refund.

The first issue I want to address is the necessity of checking one star reviews for every item that you are thinking about buying. If the one star ratings are 3% or less, it is a good bet that you will be happy with the product. I have saved myself thousands of dollars over the years by checking the reviews first. Secondly, dump your Amazon Prime. Most packages will arrives in three or four days even if you pick free shipping. Amazon Prime does not speed up the delivery process enough to pay for Prime.

I've never had an issue in the past using Amazon or its services. But as of recently... I've had nothing but problems with billing, any items sent back to Amazon's return facility never get refunded back to me, nobody in any of their departments will talk to me, let alone I am forced/told to e-mail and never receive a response back or things get more screwed up each time I write an e-mail to them. NOW... I have Amazon trying to "DOUBLE CHARGE" me orders and items returned to their Return Facility months/weeks in the past. All orders had been paid for and are showing up on my statements as paid back in February, March, April, May and June in full.

I was looking at my credit card statement and found a monthly charge for Amazon Prime. Since I haven't used Amazon since 2016 I checked what it was for and found out that they had charged me for a membership I never used or requested. They did back out the charges since I didn't use the service but they were unable to tell me how I got signed up in the first place. I did not sign up and forget about it, and no one else has access to my laptop or account. I am in the process of escalating up the chain of the service department until someone can answer how this happened. If I hadn't noticed the charge, they would be taking money from me every month. I believe that this is a way to boost their prime subscription numbers.

I fully understand that rules exist for a reason and that a company can create basically any rules they want. What I do not understand is why Amazon would remove all my reviews without notifying me as to why. I am now banned from writing any new reviews. I never violated their guidelines. Several years ago I did write reviews for items I had been compensated for but at that time this was allowed. I should have deleted them when the guidelines changed but frankly it kept slipping my mind. In those reviews the reviewer was required to state they were compensated and I followed those guidelines.

I used to love Amazon, I've been a customer for years. But in the past month, I have had to contact customer service 5 times because either prime packages didn't show up when they were guaranteed, overnight packages hadn't arrived after a week, or the packages didn't show up at all. In the case of the overnight package, it hadn't even shipped by the guaranteed day...which was 4 days after I placed the order. I have decided, after many years of loyal membership, that this services is no longer worth the money and I will not be continuing. Especially since there are so many other options out there. Hell, thanks to Amazon, I have to actually go into stores to shop again. Maybe in a few years we can all thank Amazon's crappy service for reviving America's Malls.

Beware with Amazon! They allow listing products on big discounts and after the order is placed, the product is paid. Your order is cancelled. So you got no product and no money for a few days as they placed reservations for those quantities on your credit card. So for a few days, you will not dispose off your own money to buy something else and you will have to wait. The seller answer to that was that his shop got hacked. ;) How secure is Amazon and your credit card details if someone shop can be hacked, when Amazon is asking you security codes over security codes, on phone number and everything and how honest brand is Amazon if those shops are not hacked and they are simply just allowing that for bringing more traffic?

I ordered a phone on June 30th, by paying full amount. On 4th July, I get a mail from Amazon saying that the order has been canceled because the seller has not accepted the order and the refund has been done. The order is not even showing in my account and there's no way to contact the customer care. It's 8th of July today and got a message saying amount will be credited after 14th July. This is really frustrating. Never gonna use this site again.

I ordered a plastic spray bottle of Adams tire cleaner to give the product a try. Amazon sent it in a thin plastic envelope which offered NO PROTECTION, and the bottle broke during shipping. This item should have been shipped in a box. I contacted the seller and they said they have no control of how Amazon sends an order. The seller sent me a 2nd item at no charge, but had it sent through another vendor who packaged it properly.

Shipping is taking longer and longer. I used to order around $4000/year, now just a few hundred dollars/year. With shipping even worse, I plan to only order Prime video which is instant and they'll make like $100/year from me... so over it. I've contacted Amazon NUMEROUS times, and I just get ridiculous copy and paste responses. It seems the more money made by Amazon, the less they care about customer service.

Amazon is conducting illegal activity, whereby they are holding account access for ransom using their two step verification process. When signing up for an account with Amazon I was directed to provide phone numbers for the two step verification which was mandatory (the programming would not let you advance in the application process until you did so). Now since my account was started, the two step process stopped working and would not send me the verification code to access my account. After many attempts to reach customer service, time after time I was told the only way to access my account was to do a recovery form, provide more personal information via fax machine or electronic methods which stated could take days, and that was the only way.

http://www.amazon.com/review-guidelines."

Amazon delivery SUCKS. Amazon hires out delivery services that on a regular basis will say an item has been delivered when it hasn't. With Amazon Prime Membership one is supposed to receive free one or two day shipping depending on the item. I ordered dog food with free two day delivery. Tracking on item says it was delivered at 11:52 am on the second day. Item has not been delivered. In call with Amazon they say please look at this as an isolated incident. But it's not an isolated incident. This happens on a regular basis. They then say for the inconvenience they will extend my Prime membership for free for one month. Wow!!

I've booked dresses from Amazon with order no ** dated 5th Mar 2018 via internet-banking. And for same I've applied return on 14th Mar 2018. The quality of product was very cheap and without stitches. Another thing is that I've booked only once but notification shown "some error occurred. Please book again." And I did same. I checked my account no deduction from account so booked it again. And at the time of delivery it was two in numbers.

I have been an Amazon since before 2000 ordering anime's and such. Amazon has always been quick for delivery and excellent customer service... until now. I ordered some shoes (wish I knew they had to come from China before I ordered them) on May 23, 2018, it is now July 3rd still waiting for the shoes. I do believe summer will be over before I get them. It seems all of the deliveries is taking a much longer time to be received so I've started to just shop in town. It is too bad my 4th of July is ruined because I'm waiting for the shoes to walk here from the other side of the world. Like I said I wish I had known they were being ordered from another country, I would not have placed that order. Amazon has grown huge and they should; however, they should not lose their efficiency while growing and delivery service in the process.

I was considering Amazon Music so I tried to trial period for which I forgot about after the initial sign up. To my dismay I closed the Amazon card account and forgot my actual bank card was left on the account as a back up. Instead of Amazon contacting me to acknowledge that I have not made a music purchase they continued to deduct $7.99 from my bank card after realizing the money could not be taken from the Amazon card. I have no idea how long they have deducted the said amount. Yes, it is true I should have paid closer attention however, I also think Amazon could have taken the time to remind me that I had this music account which I have never used instead of stealing my money and refusing to refund me the amount taken.

Today I received a letter from Amazon Customer Service stating that I had violated Community Review Guidelines which included either "having a relationship with a seller", "demanding a gift card for a good review" or "demanding a free product from a seller". As a result I am not permitted to give anyone a review. Now, giving reviews are not terribly important to me, BUT being accused of something that is NOT TRUE, is important, VERY IMPORTANT. I was told in this letter that "the decision is final" and that no more information will be provided to me. What a Kangaroo Court this is! I have spent thousands of dollars with Amazon since 2010, or so, and to have this TRAVESTY happen is infuriating. I will spread this info to everyone that I can. My purchases thru an organization that would do this to someone, will cease as of this moment. Just be aware that this COULD HAPPEN TO YOU!

My family and I have been using Amazon.com and their Prime membership for a few years now for purchasing about anything and everything, but unfortunately will now be taking our business elsewhere. I recently placed an order for pool chemicals expecting to receive them in 2 days (due to the membership fee we pay each month for Prime). Instead of my order, I received a notification that items were damaged. I called and was told that a refund had been processed so I ordered them again expecting the package to be delivered on Sunday.

I have been a LOYAL Amazon Prime customer for over 8 years. All in all my experience has been good until now. That is what is prompting this review. Being a Prime customer means free 2 day delivery on all Prime items. For example: I order a Prime item on Monday morning and I receive it two days later on Wednesday. The exception being that if you order late in the day it will put the delivery out an extra day. That was yesterday. Today, Monday @ 9:00 a.m. I wanted to place an order and was given a Thursday delivery date. I called and got what I expected. Someone reading from a script that the delivery is two days from the day of shipping. Whatever! If that's the case then I can order something Prime on a Tuesday morning and won't get it until Saturday because Amazon can't ship it out until Thursday for whatever reason.

I have been an Amazon.com customer for over 5 years and a Prime member and I can tell you that I suffered endless trials and tribulations over items not being delivered, items not being delivered on time, items being delivered damaged but that's the least of it. They have a system where I was when you make a purchase they dock your credit card but they don't really take the money out of your account. They just say they are so your bank thinks they are and deducted from your balance so you can't use it but they don't actually take the money until the item is shipped and by that time you have maybe made other purchases thinking your balance was one thing but really it's another and then you're overdrafted and then if you go to cancel an order or return something then they just say, "Oh it's on your bank or your banking institution to give you the money back."

Yet again Amazon Logistics delivered various packages to an unattended mailroom. All deliveries should be delivered to said apartments. It's very frustrating. I truly am getting tired of dealing with lazy drivers... And we have an elevator. I'm am no longer ordering Prime Pantry because all of my groceries were left in unattended in mail room. Amazon is not even trying to make things right. Very sad.

So here is the situation. Purchased a faulty phone. I was located international. Asked for international label. Return seller said no international label then Amazon said they will pay my international shipping. Checked shipping companies in my country Egypt. They all said that it's prohibited to send S7 phone abroad on shipping for battery is built in. Finally found some of my relative coming to USA sooner than me and sent phone with him to return. Asked for return label but stupid seller said no international label which is due to their stupidity reading old emails instead of reading I want USA return label.

New prime membership cost - I am on a fixed income and cannot pay a higher price for anything. Target and Wal-Mart have free 2 day delivery. I will order from them in the future. Really happy with Amazon but can't afford the price.

Have had so many problems with same day delivery!!! Every week is some excuse, AMAZON LOGISTICS is terrible, Amazon is trying to save money creating a delivery system but the service is going down, is always delayed, they end up scanning the package and go somewhere else instead of your place. They don't have control at all... And the Prime membership is going up!!! I am frustrated, annoyed and stress because I buy with same delivery for a reason and I have to wait until 9pm to receive and if I don't I have to figure it out how to go and get the product... AMAZON WITH AMAZON LOGISTICS SUCKS.

Amazon got some really good stuff at some good prices but now I only have any money to shop. Also, I had my paint open a little but other than that Amazon was pretty good and I enjoy it.

I SIGNED UP FOR THE AMAZON PRIME ACCOUNT RECENTLY. THE ONLY REASON I WAS ABLE TO DO SO, IS BECAUSE THEY OFFER MONTHLY service to households with a low income. It's 5.99 per month, after the free 30 day period. Well, they charge tax, so it's actually 6.47 but it is so worth it. And if there are any problems, their customer service people are amazing. They help you right away and are very friendly.

I was an Amazon Prime member and several items on subscribe and save to be delivered on a monthly basis. This month my order was cancelled by Amazon due to the package being damaged. They emailed me to tell me and let me know they would be refunding me within 2 - 5 business days, when I inquired about whether the order would be reorder I was told I would need to reorder and pay full price and they would give me a credit on a future order for the difference between full price and the subscribe and save rate.

Today I faced very worst experience with Amazon. I was order few baby care products on 24th June from Amazon and according to that delivery date was 26th June. But unfortunately shipment was not on time. Today Amazon delivery boy called me asked me to, "Come out and collect your order." I suggested him, "I am not at home. Please deliver it at Home." After this simply he rejected my order way back the product to Amazon. When I called Amazon customer care they asked me to, "Order already rejected and if you need those products again then you need to place the order again." I seen worst services from Amazon than other service providers. In future surely will not prefer Amazon anymore.

They lie and say they handed your package to a resident when they actually just tossed it in the alley. I complained every time, week after week. David ** promised it would be resolved and then today basically told me it was my problem. When I tried to complain about him he said he was as high as I was going to get. I spend several hundred dollars a month on Amazon but they don’t care.

I ordered a pair of wireless headphone and they didn't work well, so I call customer service and they refunded my money and let me order a new pair with free shipping. It was a great experience.

The last couple items I have bought through Amazon were late. They state they are shipping USPS but the orders are untraceable until the day before they are delivered. They are late too. I am not satisfied with Amazon shipping. My experience with USPS is that they most likely would have been on time and trackable. If Amazon would use it from the origin facility there probably would be very little problems.

I live on a property with a circle driveway and large doubled front doors. There is a side drive that leads to the back, to the 3 car garage. Today a package was personally handed to me from a driver, while I was working in my yard. An hour later, I went to put my mower away, and discovered that another package had been hand walked up from some part of my neighborhood, the delivery person had decided it was okay to trespass into my open garage past all of its contents and leave the package on the floor near that entrance to the house. My guess is that I had caught the person, before they were going to enter the house. The package had been thrown off side of the back of the garage. I have reported this to the police, our neighborhood watch, and to Amazon. Their delivery services have become random (Sunday nights at 10 PM?) And it appears they have no quality controls for delivery locations.

Amazon used to be great. You could get quality items in 2 days with Prime. I was a Prime member for years and recently canceled. Their price for prime increased while their customer service and living up to their Prime claims decreased. I cannot tell you how many orders I was supposed to receive in 2 days that I did not. Most issues were due to their new AMZL shipping; however on a couple of occasions the service agent actually had the nerve to tell me that even though some items are marked as "Prime 2 day shipping" it is really more because of a seller's handling time. Then WHY is it marked as Prime if you know their handling time won't allow for 2 day shipping? How is that even legal? What am I paying for? Is it the "possibility" of getting my item in 2 days? They are not living up to their promises but don't mind taking more of your money.

I'm not sure what happened to Amazon over the past 4 months, but their delivery is horrible. I am a Prime Member and even though I have purchased items that qualify for Prime 2-day shipping, I have had at least 4 shipments that did not fulfill -- items I needed in a timely fashion for my B&B and which I was counting on. Items have either been "delayed" or completely lost and these are high ticket items that need to be purchased elsewhere but the funds are tied up with Amazon because of their inability to cancel the items when they are in some sort of shipping process that they cannot even define.

I have been a Prime Member of Amazon.com since 2002. I have always been amazed with the customer first attitude, excellent service and breadth of products. A totally happy shopper I am. Recently however, when I tried to post a review of product I purchased or to ask a question about a product I wanted to purchase, I was denied access, "only available to members in good standing." What? I contacted customer service three times and each time I was told the "fix" would be expedited.

Senior Citizens Beware!!! I am a senior citizen and am not real knowledgeable about computers. I signed up for Amazon Prime but did not understand the monthly membership fee that would be charged to my credit card to be a member. I don't purchase enough online to benefit from this membership. So, I went onto Amazon to cancel my membership and called the customer service number on the Amazon website. The customer service representative did help me cancel my membership. But then this same person told me that he needed me to re-enter my charge card information to receive my credit. Shortly after I entered my charge card information, I was charged $70 by Amazon for an XBOX card that I did not ask for. I don't even own an XBOX. Shame on Amazon on scamming senior citizens!!!

Most of my purchases have arrived in a timely manner. I love that I can buy whatever I need from one site. Their selection is second to none and prices are competitive.

Excellent selection of items, super prices and 1-2 day delivery. The return policy is superb, as we can drop off returns to any Kohl's store. This process is efficient, and could not be any easier.

Since Amazon has switched to its own delivery company I have had more failures from them than any company their size should find acceptable. In just the last 2 months alone I have had 4 packages "lost or destroyed", 3 packages that were "delayed" for up to 5 additional days (mind you these were Prime packages so should have taken 2 days). I've had packages placed in my mailbox which is illegal, I've had packages balanced gently on the top of my mailbox at the end of my driveway. I've had packages in my yard.

I love having to order all my needs online. I love Amazon, Walmart, and any other site that is willing to deliver. Amazon's very accessible that has good delivery and a large variety of all the products that like.

Everything I buy from Amazon always goes very smooth. 1st it's easy to find what you're looking for. 2nd the customer reviews are a must. I use those reviews to get an idea. 3rd checkout is a breeze and I highly recommend becoming a prime member. The 1 thing I have a problem with is the delivery. They use their own delivery service sometimes. It's not that it is late but I've seen with my own eyes them try to deliver my shipment to a neighbor's house. It was over $500 in product and it has happened multiple times.

Amazon shipped by my 2 days order via UPS to a wrong address. I contacted Amazon customer services for many times, however Amazon (Amazon as a direct seller), refuses to do any further investigations and provide with the refund. I filed lost claim with UPS, however they stated that Amazon prefers to handle shipment inquiries like this one directly with the customer and UPS is unable to contact Amazon on my behalf. I have a POD from UPS clearly indicating that the item was shipped to a wrong address.

Overrated - better deals at eBay. Disappointed that so many products are fake and expired or very close to expiration date. And if it’s broken you can’t give a review and warn others about it as the review function won’t let you give few stars. In other words, it seems it’s a rigged review system.

A couple years ago my Amazon account was hacked, I then spoke with Amazon customer service who confirmed this, then just today they said they closed my current account because of this old duplicate account that was hacked. I had placed and order for $14,362.77 which I was billed for which they kept as well as a $50 gift card I uploaded to my account that they stole. I will be filing a lawsuit and have already contacted the attorney general.

Amazon is great. I live in a rural area with very few shopping options. Most of the time I can find what I need without having to drive 30 miles. I can usually find what I want at a reasonable price.

I love Amazon. Customer service always works with me to solve my problems. And I love that most items have free shipping and it is a good site to have items delivered in a timely manner. They have many choices to choose from. Also, I love the fact that I can track my package. It is very convenient.

I find it pretty easy to purchase vitamins and some other items on Amazon. I do not recommend clothing or shoes though if you have a unusual size or are hard to fit because they get angry and may drop your account if you do too many returns.

I LOVE shopping Amazon. Their selection is great, ordering is a breeze and delivery is exceptional. I always receive my order by the estimated delivery date and sometimes earlier. They send a text message when the package ships, the day it is scheduled to be delivered, and again after it is delivered. I also appreciate that as a member of AmazonSmile Amazon donates 0.5% of the price of the eligible AmazonSmile purchases to the charitable organization of my choice which is the ASPCA. Thank you Amazon for being the best.

Amazon India, a shameless eCommerce brand in #India, they can repeat the same fault no of times. The same fault they repeated more than 3 times and each time they gave me the different reasons. I personally recommend never trust on Amazon India.

Amazon is my favorite one-stop online shopping because I can find just about anything I am looking for and it usually matches the description. I've returned a few items that didn't quite fit the intended purpose or didn't work as described without any cost or problems.

I love Amazon! I can always find what I am looking for and for a great deal! I am also a Amazon Prime Member which also gives me a lot of benefits like free shows and movies, 2-day shipping, some prime prices (lower than non-prime members), and music options. Customer service is always a good to me. Having a Amazon credit card is also a great benefit; you can earn rewards and money back.

I have ordered five times from Amazon.de (Germany). The last four arrived late or NEVER arrived. That never happened from Amazon USA... So much for German efficiency. Worst, I could not find in the website how to bring out the complaint.

I saw Nike caps on Amazon site (Indian Site), Nike caps are usually $20 to $69 (within this range). In Indian Amazon Site I saw price 40,000 - 50,000 (which is like $588-$688 in this range), Stop fooling around, You are looting money. This is NOT okay.

I purchased something that never made it to me. I got the runaround from the seller (avidlove) and Amazon customer service... I'm extremely displeased with both. Now I've nothing to wear for my anniversary and what I wanted is no longer in stock so I'll never get it in time... I've not been compensated for my disappointment or aggravation in dealing with both seller and customer service. And I've still got no product. I'm worse off than when I began... I'll be using another company from now on.

I've purchased several products on Amazon that I either couldn't find anywhere else, or could buy cheaper on Amazon. I've had good experiences every time, though one time (not Amazon's fault), the seller didn't mail to the correct address. I alerted Amazon, and they were quick to respond and resolve the matter.

I have bought headphone from Amazon and they deceived me shamelessly. My order id is **. They sent me defected headphones and till date they are not returning this. Is this service, you are giving to your customers. I had a trust on Amazon, now it's like I got cheated by you. My return has been not processed yet. Please don't buy anything from them.

I love shopping on Amazon. I'm a Prime member simply for the free 2 day shipping because I shop with them so consistently. The added bonus of the free movies and audiobooks that go with it is just gravy! Never had to use customer service.

I've had many packages not get delivered to my home. I even added details to my address to tell the drivers my door is left of garage. They take pictures so I know it's not my door. Just awful. I've canceled my Amazon Prime and will use other vendors.

Amazon locked me out of my account due to "suspicious activity"; of course I cannot check because I am locked out. Further, after three tries at the "help" number, I am still locked out and there is NO ONE at the "service" number that can unlock the account. This is done by the "security" folks who come up with bizarre scenarios for "suspicious activity". So has Amazon become so big they can just ignore legitimate customer concerns? They also canceled my order which was due this week (thanks) and there is NO recourse.

Shopping at Amazon is fast and easy, unfortunately dealing with their shipping is totally different. I pay for Amazon Prime and started doing so more than 10 years ago primarily for the shipping. It is fine when they use UPS but now that they use their own contractors I've had all kinds of problems - the main one seems to be that they do not seem to know how to open the gate (how hard is it to pull) and they either toss the package over the gate, leave it just tossed close to the street or not leave it at all.

I ordered a set of 4 tires on 06/16/18. The next day, the price on Amazon.com dropped. When I contacted Amazon about getting them for the sale price, I was told that Amazon doesn't "price match", even though the tires are sold and fulfilled by Amazon (not a 3rd party). I understand Amazon has had changes in their policies but wasn't aware they wouldn't honor their own lower price.

This, billion-dollar company offers the worst customer service on the planet. Logging in is easy, logging out is difficult. The reason, there is a long menu under your name and the logout command is at the bottom of the menu. The problem is that I do not have enough room to scroll down to the logout area. Finally, one day, I actually got a c.s. rep on the phone line. She was not helpful, she told me the same stuff I already knew, click on my name, click on the command to logout.

I ordered a few things for my business and I was suppose to have one on Saturday June 17 2018... Yeah right. Who in their right mind sends a 5 gallon drink dispenser through USPS??? And then some supplies for our business. Suppose to be here today. Mail came and no items. I won't ever order from Amazon ever again!! They take your money and run with it. And then you get some knucklehead on the chat line that can't even understand what you're trying to tell him, so he disconnects you. Now that's customer service!!! Amazon you suck!

Don't try and sell on Amazon. I use to sell on there. I have a $900,000 and in less than 1 year I am down to about $150,000 in sales. They don't care about their sellers. If you are selling a item and it is selling good Amazon will go to that vendor and sell it themself. They are putting a lot of companies big and small out of business along with the people that sell the products to others are losing their jobs also. Amazon is the worse.

Just unacceptable. I ordered a book from Amazon and I chose the Amazon Locker as a delivery address because the delivery time was much shorter. I intentionally chose the most expensive option in order to have it delivered sooner. By the way, I live in the same block as the Amazon Locker, so I cannot understand why it would take two more day to arrive my apartment. Aside from that, I called today 3 times to their customer service, because I was checking the 'track your package' page and since 10 am she had seen there that the package is 'undeliverable' and I was getting very worried.

I use auto delivery and find it to be very good. Amazon emails you before it is delivered and you can change your delivery date and add to your order if need be.

The checkout process is easy and uncomplicated. However, I wish Amazon would have a separate "shipping dashboard" where I can keep track of all shipped orders. I order a lot and it's cumbersome to check the tracking status of each order.

I never thought I would be reviewing Amazon and using the Pizza Hut Delivery Guy as a benchmark!!!! Which is not a bad thing really... Am going out on a limb and making a prediction here {and yes, I do have a Crystal Ball :) }: I have ordered an Item off of Amazon and paid for a 1-day delivery - am almost certain it will not arrive on time. Amazon has been becoming, of late, a habitual offender - delivery schedules have been slipping, pretty consistently. I had ordered another Item on 06/14/2018 (and was "Guaranteed delivery by 06/15/2018") and paid for a "1-day delivery" and my delivery has been "delayed" and the product will "arrive by 06/20/2018"!!! Really?

Amazon is a great retail website. I do not mind paying the yearly subscription because it is well worth it! I also like that you have options with my Prime account.

Amazon, in particular Amazon Prime is a great product. Though sometimes the cost is a little higher, it is without a doubt worth paying to get 2-day Prime shipping.

Your previous review of this product did not comply with our Customer Reviews Guidelines. Amazon does not permit reviews from customers whose relationship to the product or seller may be perceived as biased."

Purchased a Brother device through Amazon on May 31, 2018. Their protection plan (3 year Asurion Office Products Protection Plan, 36 month from date of purchase) was purchased at the same time for $10.69 + $.68 tax. Returned Brother device (what a fiasco) and notified Asurion June 14, 2018 that I wanted a full refund for this Protection Plan as I did not need it anymore. Following up, as I always do, I spoke to a little girl at the call center Nashville, TN (1-800-861-9387) Myles (probably lying) who told me I would get a refund for the $10.69. In that conversation I asked what about the tax to be included in the refund? The call was escalated and Norman, who after some time, said I would get the full refund. This reeks of thievery, attempting to not refund the tax portion in the refund. Please consider this an addition to previous complaints for Amazon.

They are okay for prices, not the lowest, except sometimes. Often they are higher priced than other sites. This year I've abstained from Prime, except I tried the one week trial for a few dollars four days ago, can't find the billing data anywhere on my account, so don't know how much. I ordered a framing nailgun which turned out not able to seat framing nails. Had to return. I ordered a $36 Heavy box of 2,000 nails for it, and it arrived in a box way too large for it, had a STICKER on it saying HEAVY. UPS treated it badly, the box of nails in the oversize box busted open and the nails were scattered, and some sticking out the outer box.

I clearly didn't see where the items said outside vendor. Please make it more visible! I bought a cellphone case with other stuff. Not knowing it came from an outside vendor. Then it came in the wrong color, but we kept it. I would of never bought it had I clearly seen that.

Shopping on Amazon is like having my cake and eating too. I get the thrill of browsing through all the departments and, the interest of other shopper's opinions without bothering their shopping experience thanks to the "customer review" section. Also because I am cost conscious, I always verify that I'm getting the best possible price. Shipping cost never deter me from buying because with Amazon Prime most things I purchase are shipped without cost. I highly advise that you go to the Amazon site and check it out the next time you are considering buying almost anything, you will be amazed at the selection and price. Happy Shopping!!!

SELL PRODUCTS NOT AS ADVERTISED THEN WHEN WRITING A REVIEW AMAZON WON'T POST IT. SEE BELOW: "Your review could not be posted. Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines. Imagistics SX2100 Toner 6500 Yield - Genuine OEM toner ★★ from Danpb on June 13, 2018. Not As Advertised - Was Not OEM! Packaging terrible - box was crushed and item exposed! Product not as advertised! Was not Imagistics OEM toner but replacement. Shipping was very fast but packaging was 3x's the size of the item and was not properly packed. Box was crushed on 1 end and item exposed."

I purchased a $125 gas dryer timer from a third party seller on Amazon. I was not able to install it right away, but by the time I did, I discovered it was defective. The seller refused to take it back, saying returns had to be made within the first 30 days. Apparently parts have a 30-day "warranty". Amazon did nothing to help resolve this, and replied to my last email saying they were not going to reply anymore. When I tried to review the seller on the Amazon website, they blocked my review. A Chat specialist at Amazon sent me a link to post my review, but it didn't work. Both the seller (Top Parts) and Amazon have basically cheated me out of $125 and completely blocked my ability to warn other customers.

Do not buy anything these days from Amazon guys, they are just making us fool. I placed an order on 25th May and I received message that it has been delivered but it was not delivered to me. I immediately contacted Amazon people. They promised either it will be delivered on 11th Jun or they will refund. Based on their promise I was okay, but again no response from Amazon so again I contacted them. They replied "It's a courier product and has been delivered at your location to someone, we are not liable for this as it was prepaid order." This clearly shows how irresponsible and bad mannered they are. I made payment for this order and who are they to decide to deliver to anyone without my permission?

I am a Prime member. It used to mean getting an item the next day but now you have to buy $25 to get it. I been through quite a bit: unshaved guys with beards to their floor sneaking in the building without buzzing me banging on a door. Amazon said it would switch to different delivery. Well they didn't. A few months ago I bought one of those cat window seats. Well that thing does not work as it does not stick on a glass. I returned it the next day. I have returned another item the same day. To my surprise, a month later I am getting an email saying that I need to return it or else I'll be charged! Imagine how happy that made me: now I don't have a product, this was dropped off and now this. Theft went through my head.

Having been a Prime member for 15 years plus, I've seen a rapid decline of its services as membership fees increased. Yesterday, I ordered a product specifically with Prime Same-Day Delivery option and Amazon as BOTH the seller AND delivery courier. Product never arrived. A note on my account stated that courier unable to gain access to the front door to deliver package at a specific time. My front door is mainly clear glass with a camera pointing at it. I checked the playback and no sight of any human being coming remotely close to my front door around the time claimed by Amazon.

One of the worst experience in online shopping while ordering shoe from Amazon. I paid extra charges for fast delivery as I was in a urgency. And on the date of delivery while I was expecting the product delivery. Suddenly they just cancelled the product by saying that it was rejected at the point of delivery. And actually the truth is that the delivery guy not even contacted to me even a single time and not even visited delivery address building.

First off, Amazon drivers are either dumb or illiterate. You ask them in a note in your door NOT to leave package but deliver to apt office and they leave the package anyway near the note and take a picture of it??? Smdh. Prime has gone up in price and free trial is now a 1.99 and not free anymore. A year of "Prime" is not 99.00/year, it is now 119.00? I had money in my accounts by them for choosing slower shipping as they give you credit of 5.00 and they erased it from my account. Total garbage and I'm done!

I have not logged on Amazon seller's account for a while. When I logged back on, I noticed all my balance was gone. Amazon decided to remove all my money. I called twice to Amazon, each time I was on the phone more than one hour. The persons in customer service opened 2 cases for me, Amazon emailed me this: "Your case has been forwarded to another Amazon team and they will contact you regarding your question." I waited more than 2 weeks, nothing happened. At the same time, the case was closed automatically in 5 days if I did not update that. Amazon took my money...

We purchased a Danze kitchen faucet from Amazon when we were starting a remodel in Oct. The faucet arrived but it was about 6 weeks before the plumber was ready to install it. He installed it and it worked fine for about 2 months. This was a $600 faucet. I called Amazon and they told me to call Danze so I did. Danze told me that they knew the faucet was defective so they were working on a new version which they promised to ship to me in August once it was ready. I never heard from Danze in August and while they had given us a workaround back in March the faucet did not function as expected so we disconnected its automated features while we waited on the fix. I called Danze again and they advised me to request a refund from the retailer because they were unable to fix the problem so they discontinued the product and were giving refunds to the retailers.

I started receiving packages from Amazon that I did not order. After speaking to several customer service reps I found that Amazon had allowed some to open an account fraudulently under my name. They wanted to know the email address associated with the account before they would give me any information. HOW WAS I TO KNOW A FRAUDULENT EMAIL? This went on for a month before they took any action to close the fraudulent account. Beware consumers, your privacy and security means nothing to them.

Amazon and it's glorified Prime is nothing but a scam and absolute RIPOFF. Every single time I order something it comes a day late and a dollar short. They are constantly pulling the "Bait and Switch" here at Amazon. If there is a dirty no good antic or any trick of the trade to get your money, you CAN be rest assured AMAZON.COM is either using it directly (aggressively) or indirectly (passive-aggressive). I can't even count how many times, even using my toes they have dropped the ball with this so-called Amazing feature called PRIME. The product are always taxed and shipped almost as slow as regular economy.

When I made a purchase of bedding, I put in cotton as a filter. They showed me their own bedding brand. No big deal except it wasn't cotton. When I wrote a review saying it was mistagged in the filter, they deleted it saying it was against guidelines. Any other vendor the review would have stayed. Because it was them they deleted it three times. I did not lie nor did I insult nor did I discriminate. I kept photos of the reviews. So if they have an issue I have proof. Shame on them.

Amazon sent me defective product (also product not match with Amazon product image) and they not refund my money so I want my all Amazon Pay balance to bank account but they refuse my request. In Amazon Pay balance I have added legal money (Rs.1700). So please don't add money to Amazon Pay. Amazon is very unsafe if you trouble product.

I ordered 2 items and when it notified me that they were delivered, I checked. Nothing so I called. I was told to wait till after 5pm the next day to see if it was delivered for them to do anything. I called back after 5, 30 hours later, only to be told “we are sorry for the inconvenience but we can refund your account and give you expedited shipping when you reorder”. When I asked why the driver was not contacted to find out what happened? I was told they cannot call the drivers. I understand that but why wasn’t the driver contacted when they got back to the terminal and my package found and I called back.

I have Amazon Prime and probably every 4th package delivered does not have the items they were to ship in them. Horrible, horrible management of the distribution centers. Would switch shipping companies, but locked in through Prime.

We normally don’t have any issues with them when they use their own delivery drivers. This time we did. Hence the 2 star review. I would have done 1 Star. So we had packages out for delivery. I got a notice that it was delivered so I went to our porch and it wasn’t there. Went back on the app and it has a picture. Not our house. Okay. So we attempted to call them.

On 18/11/17, whilst I was out and despite a typewritten note on my letterbox not to do so, an Amazon driver posted 2 packs of sewing machine needles through my letterbox. Despite having a cage the other side to catch post etc, my dogs got hold of the needles. I extracted 1 needle from my Spaniel's mouth but was still 2 needles short. I had to take both dogs to an emergency out of hours vet to have their stomachs x-rayed to look for the needles. The spaniel had swallowed 1 and it was protruding through his stomach lining and dangerously close to his liver.

I placed an order on amazon.ca for delivery at my relatives. Amazon guaranteed me that my product will be delivered by 1st June, 2018. On 30th May, I checked the status of my order on Canada’s Post website and it stated that parcel is ready for pickup. No notification or letter was left at the delivery address. I reached Amazon regarding the issue and they assured me that there is some issues and they will resolved and my order will be delivered to my doorstep and offered me indirect bribe in form of 1 month Prime membership for free (which is of no use to me as I am not the Canadian resident).

Just canceled my account today. My package was supposed to be delivered tonight and wasn't. I was home. No delivery, no note, no nothing. I did get an E-mail from Amazon saying that delivery was attempted, they would try again after the weekend. Did the chat to try to find out what the problem was, no interest in providing any help. Might seem small to some people, but I'm just sick of waiting a week for this "2 day delivery" I'm supposed to get with Amazon.

I had bad customer service with Amazon today. Maybe most wouldn't care about this but I do. I didn't want to use my credit card to purchase my Amazon Prime. So I went out and bought one of the Amazon gift cards. Lo and behold you can't use them. They are not authorized to be used as payment. The girl said, "Well some people save them from gifts and could use them that way". Either way you get your money, Amazon will get their money. Who cares if it is a gift card or a credit card. I found that information rather unsettling because I just put a 100 on a gift card to use to purchase my Prime. Yes I buy items often but seriously I find this ridiculous.

I have been shopping many household things from Amazon since 2 years, and these days I could notice a purposeful delay of products, just because we aren't a prime members. Why don't Amazon grow up. We are buying products and you are not doing any social service to us, we are also paying for it.

What happened? I purchased 2 items on Amazon. I returned the items and cannot get a refund. I have the tracking #s and confirmation #s from Amazon. Here is what Amazon sent me. I am dealing with Synchrony Bank/Amazon. PO box 960013 Orlando Fl 32896. I will scan the tracking # and include this in the complaint. I spoke with Tyrone agent # **. Refunds: (From Amazon) "Refund ID: ** = $11.47. Refund ID: **= $10.84. I hope this information helps. We'd appreciate your feedback. Please use the buttons below to vote about your experience today. Best regards, Alex ** Amazon.com." DO NOT USE THE AMAZON CREDIT CARD. THEY ARE THIEVES. THEY CHARGE YOU AND GIVE YOU A RUNAROUND.

Please Read. Must Read for Aware to Amazon Is FRAUD Company. They are looting your money in terms of interest gained by (_Amazon pay A Wallet_). I ordered A Order ** Three time with ordered ID. 4th time - ** [Dont, Received the product Price Rs 1000], 3rd time ** [Dont, Received the product price RS 1250], 2nd Time** [Dont received any product Price Rs 700], 1st Time ** [Received Second Hand Product Not working at all Worth Rs 1000]. These are the scenes are happening by Amazon. Don't go with Amazon Flipkart, Paytm mall, ShopClues, Snapdeal, Bewakoof.com, Myntra.com is better option. Amazon fool you by running campaigns on it. Don't try to buy. If you buy that is your own risk

Amazon sold us on Prime 2 day shipping years ago. Except for big cities that went away and the 2 day shipping has slipped to 2 day delivery after shipping. Noticed yesterday even that pretense has changed. They have now kicked it down even further. If you choose one day shipping and pay $ extra it comes tomorrow. If you stick with 2 day prime delivery - it will arrive in 5 or 6 days. I guess Bezos has so much money now that he has the ability to change addition tables or the calendar. I am guessing they will be changing Prime to just free shipping in the near future to avoid class action lawyers.

I purchased refurbished Microsoft Surface Pro 4 from Mobile Shop USA through Amazon. There is a rare glitch with these that can't be permanently fixed, but can be temporarily fixed, and my device has it. After three months my screen devolves into layers of ghostly transparent windows. Amazon and Mobile Shop USA say "30 days passed. You are out of luck". Fair enough. But I think it would be valid feedback to share that my $629 computer lasted only 30 days and that it came without a functioning charging cord.

I bought an item on the Canadian Amazon site. However, it was an American company that sent it. They sent it C.O.D. using UPS of course. SO I refused it. So I ordered one from eBay instead. Well, that fiasco with Amazon.ca ended up costing me $86. What the vendor did was, he got the UPS company to bill me instead, which I had to pay later on. Then delivered it anyways a week later. So I had to pay to send it back which was $36. And he charged me a restocking fee of $15. And I had to pay the UPS charge of $35. Of course, Amazon.ca can't be out any money, since the vendor won't pay me back, So I was left being the patsy. Amazon.ca not only screwed me, but would not allow me to write a review about the product or complain.

It came to my attention while reading my bank statement recently that I had been billed $13.77 for Prime Membership from Amazon that I had never signed up for. Speaking to an Amazon Supervisor I was notified that I had been given a free month of Prime for the month of November but they automatically started billing me for the months of December-May. When I found this out I was LIVID! The supervisor was pleasant and said I would get a full refund from Dec-May. Is it commonplace for companies to offer a free month and then automatically bill for something that was not asked for in the first place.

Being a Prime member for years, however, in the past six months I have experienced a major decline in Prime services. Merchandise more often doesn't arrive on guaranteed delivery time and customer service is rather disinterested on resolving any issues. This is a typical business practice trend of companies that become giant then change its ethics. Extremely disappointed. My voice is now heard.

On average, my family places anywhere from 5 to 15 orders on Amazon.com per week. We are Prime members and choose the products, shipping speed and seller (when there are options) based on when we need the product. Lately (over the past 1-2 months), items are showing as still arriving on time until the day they are supposed to arrive and then mid-day, the delivery date is changed to a week out. This is VERY frustrating because I have the expectation that an item will arrive when it's supposed to. For items that have had multiple Prime sellers, I've canceled orders and chosen a different seller, but had the same thing happen - which tells me this is an Amazon issue.

Company has sent me expired food using their Prime Now service on multiple occasions. Customer support is extremely unhelpful, and only sends canned responses to deal with customer complaints/issues. Adding to that, a customer service supervisor called me at 9:30 PM after I specifically requested to receive no phone calls. In addition to this, I returned an item about a month ago that was received and not refunded. I had to call and wait for about an hour for them to confirm that my package was returned, and then have them process a refund. After my last few experiences, I will be ending my subscription and finding a more reputable company for my business.

Amazon as we all know is what it is. I know most people will come here to complain but overall Amazon is hard to beat. The only real main issue I see with Amazon is a lot of times they sell things at prices which are higher than the brick and mortar stores. I've seen this countless times. It's a little deceptive that you think you are getting free two day shipping when in fact you are paying more for the item to begin with. But other than that Amazon CS has been good and if there is any issue they seem to be fair and honest about resolving it.

I have been a customer for over ten years and a Prime member for at least three years. I won't be renewing Prime for $119.00. Their customer service and return policy is good. However, lately the quality of merchandise I purchased from them has been pretty awful. Better off just getting a local store to price match them. I don't need 2-day shipping.

I have been an Amazon customer for years. Recently the account I use for work had every single review I had left over the past 2 years deleted without warning or notice. I had to find out when I logged in and tried to leave a review! I was unable to leave a review for anything. I reached out to several different departments and received the same generic answer every single time: I either had a relationship with a seller, been given free products or been taking bribes. I had done no such thing and Amazon flat out refused to share what the actual infraction was. I closed that account.

I have been a good customer of Amazon for many years. Obviously, I have found them to provide good service or I would go elsewhere. I have, in fact, been very happy with Amazon. However, last week when asked to sign on, I was unable to do so. Accordingly, I decided that I needed to change my password. I went through the process, and when asked to sign on, I used my new password. I was told there is a problem and my password was incorrect. I then tried again, again no luck. Then I saw that I could have a code emailed to me to log on with. So, I asked for and received a code which I then put in so I could sign on. I was told there was a problem and the code was incorrect. So, I gave up, thinking I was just doing something wrong.

I'm working in DLF Gachibowli 3 days back. I book 1 mobile in Amazon. After that the delivery date is in 21-05-2018 but they didn't delivered that date. The Amazon agent puts his phone in switch off and your customer care can not cooperate with me so finally I know the Amazon is a fake service in India and I try to tell the whole my friends this type of fake Amazon running in India and publish your irresponsible response through social networks so please close your Amazon services in India immediately. Thank you.

I just figured out that I was being charged by Synchrony for “Card Security” that I never signed up for, nor did I realize I was being charged for it. When I called, the person I talked to said right away he was refunding 3 months of the payments, over $300, but as an agent could only authorize that amount. He said he would recommend for full refund and I would hear from a manager in the coming week to receive it. This all took place so quick and easy, this tells me this is a common and questionable practice. This charge was about the same as the interest charge, thus doubling what the card had as a balance and if I paid the minimum payment, it would not catch up to this fee. AVOID SYNCHRONY OR WATCH VERY CLOSELY WHAT THEY DO.

Three months ago I started using Amazon Stick to download the application of DirecTV Now. I never put my bank information in the Amazon account only in DirecTV Now but since then Amazon started charging me 13.99 and 12.99 and I went to the bank, blocked my account and the same month the same thing happened. I do not understand why. That is a robbery.

Amazon is actively censoring the reviews of their products, so to maintain an illegitimate high rating. They deleted hundreds of my reviews and blocked me from submitting any further reviews, just because of one single review that was a low rating. Upon calling customer service, they said that this is just how they do business, and that a team of all women handle this. Irina was the contact that I had from that team. I recommend avoiding Amazon, as they are dishonest and have even openly admitted it to me, saying that is how competitive business is handled. I have been a Prime member for more than 3 years, but I will no longer continue.

I have been an avid buyer of Amazon but this will be my last time spending my money there. I ordered three items and was expected to receive them Wednesday. On Wednesday I received a notification that they weren’t able to make it so they would try Thursday. The carrier lied about trying to deliver Thursday so customer service decided they’d add notes for the carrier to follow on his next attempt. Friday the carrier lied again about attempting to deliver and logistics stated they issue a redelivery. I woke up today to get a notification stating they were returning my items because they were damaged. How can that be?! They simply stated they’d issue me a refund. If this was going to be that complicated I couldn’t of have went into a store. So unprofessional. Mind you, I work where I live and Amazon has always been able to gain access but somehow they couldn’t now and the package turns up damaged. This wasn’t even three attempts.

Ordered 3 items, one shipped properly, then frozen my account with no reason, called customer service 4 times, only answer is to wait! They have no internal communication and all customer services are so stupid! Never buy from Amazon, this company should go hell and dead soon! Legally they violate all aspects of laws! They think they are big!

I was given a gift card from a University for participating in a study. I applied it to my account, they locked my account saying it was against their policy and to send in a receipt for the purchase of the gift card, in which I did. They stated that they would reply within 24 hours, in which it's been longer. I'm pretty sure they're just trying to keep the money and hope that I forget about the gift card. After I get this straightened out, I will never use Amazon again, and will NEVER recommend this company to anyone else. I've always used eBay and have never had a problem.

I have been a member of Amazon Prime for several years. Living in a rural area I depend on timely delivery of items ordered. In the last 6 months I've ordered more than 50 items, all listed as Prime, qualifying for 2 (business) day delivery. More than half have been late. Since they started using USPS instead of UPS or FedEx it has gotten even worse. Now Amazon is raising their rates. SAVE YOUR MONEY!

I NEVER use Amazon, but unfortunately some things I order online come to me from Amazon shipping. These moronic, brain-dead drivers NEVER EVER deliver my packages to my door! They throw them at the apartment office door and RUN OFF!!! This has happened several times! And there are a lot of old people in these apartments who order their meds through the mail and they never get them on time because these pieces of garbage REFUSE to step foot outside their trucks and ACTUALLY DELIVER A PACKAGE!!! Amazon CAN be held liable by law, if any of these old people die or get sick from them not receiving their meds ON TIME!!!

Before buying this laptop or any products from Amazon read this - Amazon sucks!! Worst customer service ever... So I ordered this laptop over Prime delivery (Same day delivery), because I wanted the laptop urgently for reasons. I received it the same day, the laptop was fine no issues. But when I checked the warranty of this laptop on official HP website, it showed that only 7 months warranty is remaining even though it had been only 2 days since I bought it. So I called HP to try to rectify it, they wanted POP, so I sent them the same... later on I received a reply from them stating that warranty will remain 7 months and will not be amended because the seller is unauthorized. Then I called Amazon informing them about this issue and these INCONSIDERATE people were not taking the laptop back. First of all the Amazon customer care advisors don't even know what they are doing, each advisor gives different information.

I was on this website for a class project, and I saw many, many bad reviews. Every time I use Amazon, it has the best service and I don't think that people are elaborating their problems. I also believe that the people that don't appreciate how amazing Amazon is NEVER WENT TO CUSTOMER SERVICE! Amazon always fixes their mistakes, so DON'T BELIEVE THE ONE- STAR REVIEWS. THEY ARE FALSE.

Apparently Amazon has been allowing 3rd rate merchants charge outrageous shipping charges if you want merchandise shipped faster. I noticed the high amount when I went to place my order for $23.52 with a $245.00 SHIPPING FEE. Are you kidding me... Luckily I canceled the order. Everyone needs to be aware of these exorbitant shipping charges Amazon is allowing. I tried to write to Amazon but there is nowhere for customer complaints or concerns to be documented other than a phone call. I’m not sure what else to do. Please advise if possible.

I have been a Prime member with AMAZON.com ever since the memberships were offered. So, in other words, I've been with them a long, long time. But, I think things have reached a point where AMAZON has just become too big to give personal service. Yes, AMAZON is handy to find products quickly, especially when looking for hard to find items. But, over the last year, their delivery service has become very undependable and their outsourced Customer Service is no help. Over the last 6 months, three Prime item deliveries did not arrive to our home on time or so late in the day (10 pm), that I had to call Customer Service to complain. Of course my calls got routed to some outsource service in India and the result was a simple, "sorry for the inconvenience, sir. We will try to do better next time." But the salt on the wound is that I was told that my Prime membership fee would be increasing next year from $99/anum to $119.

I order 2 shirts. Was told it would arrive in 1 day. I was upgraded to 1 day shipping because they lost my package. 1 day means I ordered it on May 15 it will arrive May 21. How is that 1 day? So I go on Amazon and try placing the same order. Now if I pick standard shipping it’s $5.89. If I pick 1 day shipping it’s $18.89. But here’s the kicker. Both standard and 1 day shipping both will arrive on May 21. So 1 person gets scammed out $13 more dollars than if he just paid standard shipping. I’m sure if they’re doing it to this order. How many other millions are being scammed and ripped off?

Rather recently Amazon.com announced that it was going to raise the rates to Amazon Prime by 20. Rather recently I placed an order for a DVD no more than 10 bucks. As a Prime account holder the DVD was supposed to be shipped to me within 2 days. Instead after waiting nearly a week the line Amazon reps tried to tell me that I ordered it under a different email address and the vendor in this case said that the shipper had lost it. Not sure why the reps would take this step. But if Amazon Prime is going to charge $119 a year now for a service that is so bad then they are not worth the cost. The so called movies they offer at times are questionable.

Purchased $25 battery from Caltric, through Amazon. Caltric's ad claims,"battery fits Honda CH-80 Elite 1985-2007." Battery doesn't fit my 1987 Honda CH-80 Elite. Caltric will refund purchase price, but not return shipping. Postage on a four pound battery costs more than my refund. Amazon denied my claim. Amazon's, "Appeal site," gives nothing but, "error message for past ten days." Caltric totally ignores my attempts to reach them and blocks my incoming calls. Terrible service from both Amazon and Caltric.

Dear all, wanted to share my experience with the so called world’s top shopping website – AMAZON. After ordering hundreds of products from them, and a relationship of several years this is what AMAZON has to offer me in return. Trusting once again AMAZON above the local market and other online shopping website (my mistake) I ordered Symphony air cooler (order no.: **) which got delivered on 3rd May, after checking the package I came to know that the seller has not sent the free trolley, so I raised the return with AMAZON and guys to my surprise it's been more than 7 days today and nothing has been done by AMAZON except just sending me emails that your order will be picked up in next 48 business hours – the 48 hours which starts from zero every day. If you see the way they write a reply to you, you will be surprised as the words nowhere match the services given by AMAZON to its customers.

Horrible experiences. I have been using Amazon during years and I have noticed it is getting worse and worse. Customer service agents do not speak proper English and it is always hard for them to understand what customer said, every time I called I have to be repeating my personal information more than 3 times because they never find my account. They use sellers that change couriers last minute and more than 5 time my items have been lost. Using UPS most of the time which it is always a terrible delivery company.

I always had issues with Amazon order and I had to contact with the customer service to resolve the issues. Most of the time I ended up with a refund although I always wanted products I ordered for. So, my experience with Amazon is really bad. I had a couple of Amazon gift cards and I could not but use Amazon.com again to order something. This time is it terrible. Amazon shipped me a wrong item. Finding no other alternative (replacement) I requested a refund and contacted the customer service for shipping me the product I ordered for.

Amazon continuously keeps billing me for Prime membership when I have cancelled many times in the past. This time they billed $99 to a card I do not have anymore, then they refunded $99 to the card I do have anymore, so now I'm out of $99. They continuously take money out of my account for services that I do not have. I have contacted them many times on this issue and still is not resolved as of 5/9/2018. This has been going on for 2 + years. I have finally deleted my account because they have cheated me out of a lot of money. They also need to train their customer service to understand the language for the people to understand their concerns.

One browser says: "Seller Account closed for inactivity; another browser asks for 2 steps verification for a 2nd tel. #, or download authenticator which does not give you the code, back to 2 steps verification. Wasted time, & not the first time this happens, too much headache, closing account.

I work as a door person in Chelsea, today I experienced a super rude, disrespectful Amazon Prime delivery guy. We receive deliveries at our building through our freight entrance. I told him he could not enter through the front. Had to use the side entrance. He did not like this, started mumbling under his breath & used the freight. Coming back down, he still used the front entrance; I explained to him he has to carry the hand truck due to the carpeting in the building. He responded “he isn’t carrying **” & proceeded to roll the hand truck through, as he exited the building called me the B-word in front of vendors.

I went to Amazon to pay my bill as I usually do, and I noticed a few discrepancies in regards to my Amazon Store Card balances. As I have to call them about this every month. I called Synchrony only to be directed to Amazon. Spoke with CS at Amazon; only to be redirected to Synchrony; and Synchrony once again sent me to Amazon. (This occurred each time during the many phone calls) At which point I asked for the number of the Corporate Office I was given 8448310999, 8662161072.

I have been purchasing mostly from Amazon. Products are good, but the delivery service is very bad. Delivery service are supposed to call the customer first and see if they're available to receive the product, not in my case. They just gave me a message saying my product was refused that's why they're not able to deliver... I called up the person who's supposed to deliver. Said, "No one was home so I cancelled your package..." Wow!!! Looks like Amazon delivery service works on assumptions! And this is not just once. It's been many times. Bad job Amazon. It's your delivery service, so you're responsible for it.

I have been an Amazon Prime member for a very long time. It used to be great. Rarely, if ever did a package arrive late or missing altogether. In fact, in the beginning years of Amazon, I never had an issue - period. Now recently, over the past 12 months (late 2017 & early 2018) it is like I've been dealing with an entirely different company. I want to say out of the last 10 orders I have placed, whether it be a $20 purchase or $400 purchase, about 7 have had some form of difficulties. Either they are late, entirely missing, sent two & asking me to box and send the extra back. I CONSTANTLY have to call and ask "What the hell is going on here? Where is my package?" There is a reason I choose 2 or 1 day shipping - it is because I expect it and need the product at that time. Lately a 2 day shipping has ended up being 4 - 8 days.

I became a member of Amazon about 3 years ago. I received my orders on time and the quality of the products were spot on granted during the first three years. Out of the many orders I had purchase I did not receive two products but was promptly refunded. Well 2018 came along and the overall quality and experience with ordering from Amazon has drastically decreased. I have not received items I have ordered. I have received items I did Not ordered and when I do receive an item the quality may not be that great. I did order an item that stated was real leather and it was actually textile.

Instead of AMAZON taking prudent business action and simply cancelling my account, they want to have me enter their link to develop more information from me, and that's when their link will share my information with others and those others will start blowing up my email address with massive unsolicited emails. Ridiculous; whatever happened to just closing my account upon my written request? The increasing hostage-style control over online commerce consumers by private online businesses like AMAZON should warrant FTC Oversight to better serve and protect consumers from this growing deluge of subversive customer fee-abuse. Close means Close, not bill me more.

On 10.03.2018 22:51 (UTC+3:00, İstanbul) I contacted with support about an item I'm going to buy. The support told me that I'm going to get Import fees deposit after 2 months of my purchase. Then I purchased it because he said it like that. Today I gotta get the import fees deposit for my previous order and I talked with support. Now they are telling me there is no refund like that! And told me I cant get a refund! Amazon lied to me before but this one is the most harmful one cost me for 70$. I want my money!!!

I always enjoy shopping at Amazon. I seldom find prices cheaper anywhere else and the service at Amazon can't be beat. Items I order get delivered quickly and if there are any problems Amazon send UPS to pick up the return. I order everything from hard to find food items to toilet paper to clothes and shoes!

Been with Amazon for a few years and had very few problems. When I did have a problem their customer service always handled it quickly and professionally.

Amazon has excellent selection of assorted products sold at reasonable prices. It's easy to return damaged or unwanted products. Delivery with a Prime membership allows delivery within two days.

I am able to find items through Amazon that are otherwise unavailable to me in my area. Sometimes, when it is an item that had been available previously but no longer available, I find I have to pay more but at least I can get what I wanted.

Amazon backs all purchases with the a to z guarantee, I have used this and received tremendous results. I also have Amazon Prime making these prime products arrive within a few days. With Amazon Prime I also get free movies to watch. A Best Buy with benefits just because you use Amazon.

Amazon offers an amazing array of products at very competitive prices, packages very well & delivers promptly. I have had only positive experiences with Amazon & Prime is a value for frequent users - free shipping!

I just had my first problem with a return. First item arrived damaged. Contacted Amazon and return handled perfectly. Got replacement item and it arrived in a box with no packaging inside and it was also damaged. Returned both items and contacted customer service. Just received refund.

I shop with Amazon because it gives me the best variety with the best price with the easiest platform (Amazon Prime). I'm angry that Trump is dissing and lying about this great company.

Amazon online is by far the best shopping experience! I order an item and it’s practically on my doorstep the next day. Returning an item has been a great experience as well.

The Amazon site is very easy to use and they donate a percentage of the cost of the item to charities of your choice. Items are cheaper on the site than elsewhere and shipping is very fast.

They are very solid but sometimes they go thru third party sellers and the product doesn't arrive on time. Other than that they run a good business and will keep doing business with them.

I am always amazed that no matter what I am looking for, Amazon always has it at a cheaper price. I am not a member of Amazon Prime so I wait until I have several things to order or they have a special for free delivery, and then I order. Merchandise is always what I thought it would be (no surprises) and it is delivered in good condition.

I have never had a problem shopping on Amazon. Before I buy anything online, I always compare it to Amazon and I also find the reviews very helpful before buying any product.

Amazon, just does it right. It is usually so simple. When there is a problem it is very easy to get through to customer service. Refunds are a breeze. They just do it right.

All purchases made thru Amazon, have been very well received. Every product ordered has been exactly as expected. Any returns that needed to be sent back, were easy to send back, and all funds were transferred back into correct accounts.

It is easy most of the time with acceptable delivery times. However I still have an outstanding never resolved issue with an order that cost me and made money for both Amazon and the vendor who unfortunately didn’t provide a shipping number but still deals with Amazon. In fact a friend also ordered through Amazon but he had a track number same vendor different product. He got his order no problem.

I was looking to find a heat press and some materials. I was expecting to have to put out close to $1000. I found everything I wanted an 8-in-1 press and materials for under $700. It was easy to do my order.

I had a question regarding an item I purchased, in which I called customer service. She was pleasant and tried to find more information that I had wanted to know. The young lady found the answer I was looking for.

The one aspect you need to be careful when ordering at Amazon.com is whether or not it will be coming from overseas. The address of the seller is sometimes not included and then you don't know if this will be coming from China, etc. and most likely a longer lead time.

I find Amazon to be a pleasure to shop on, just occasionally they have too many choices and it takes longer to choose, thus I have to research more than I like.

Amazon has a huge range of products some of which cannot be found online at other sites. Prices are good and because I am a Prime shopper, I don’t pay shipping. As long as you purchase a name brand that you are familiar with, Amazon quality is excellent. It is also very easy to return to Amazon in the event a product doesn’t meet your needs.

I use Amazon.com frequently because of the ease of finding products that I would otherwise have to look all over town for and because of the way in which Amazon stands behind the products even if sold by a vendor. They make it quick and easy to return bad merchandise and get refunds. The only thing I don't like is their new "add on" program which are items that can only be shipped with a qualifying order of $25 or more. It's supposed to keep the price of the product down by going around shipping costs but the downside is that instead of getting the product quickly (as we usually do with Amazon Prime) you need to wait for the next time you order something for $25 or more. I wish they had the option of paying shipping if you wanted to receive the purchase more quickly.

I thought Amazon was wonderful. That is until they closed my Prime account without even a email or a reason, and the customer service department can't fix it, even after I called them I have not received a communication of the situation.

It is always easy to buy something from Amazon. I have Prime, so I know it will be delivered promptly if it says it is eligible for Prime. I just type in my product and a whole variety of examples will pop up to choose from. I have previously saved my address and payment info, so the check-out goes quickly. I always refer to the customer reviews when buying anything, as that info is invaluable in making a decision on what to purchase.