Amazon.com Reviews

I ordered 2 kid's books for my goddaughter on September 09, 2016. It is now October 20, 2019 and they still haven't been delivered. I called a few days ago and was told they would be delivered by Friday, September 19. I called today and was told they would be delivered sometime next week. The delivery fee was as costly as the books. I told them to cancel the order, as I will NEVER use Amazon again. In checking the order on iParcel, the books went from the US to an overseas company before being sent back to the US. What kind of delivery service is this??? I suppose this is a way of getting customers to order with expedite delivery as this is MUCH more profitable for them. GOODBYE, AMAZON!!!

Second time, I was directed to Amazon by another website, as I was looking for shoes. The shoes I chose were less than $35, and I was directed to buy a little more for free shipping. So I chose some socks and was told I was getting free shipping. When I reviewed the order, I found that I was getting free shipping on the socks and being charged $6.97 on the shoes! Try to send them an email! Forget it. And most of their prices are higher than Walmart for the same brands.

Who still buy from Amazon? Lol. Don’t let them fool you please. Their prices are way higher than in other stores! Some goods are just fakes. Customer service is the worst! They treat you like trash because you are hooked. Amazon Prime isn’t worth it at all. Just give you additional headache. I stopped using Amazon many years ago and since then saved lots of money having much better deals at stores like Walmart, Sears, Target or direct manufacturers!

15 October 2018 I booked Pigeon By Stovekraft Favourite Induction Base Aluminium Pressure Cooker with Outer Lid, 3 Litres (Silver). It's in one day delivery. But after 3 days the product is not delivered. When contact the executive he promise to deliver within 48 Hrs. Now the product is returned. This time executive behaviour is very bad. The executive said, "If you need the product go for another booking." Amazon is giving fake promises to customers in offer period. They are not responsible for anything. They treat customers like a **. Totally disappointed with Amazon. It's totally worst service. Don't purchase in Amazon.

Please DO NOT buy any product from Amazon.in, I had a pathetic experience. I ordered for a queen size bed and received a book shelf. I called the customer care several times and after which they told me that they will arrange for a return with below terms: 1. The product that I actually ordered will not be shipped back as the offers ended. 2. My money would be refunded back within 5 business days once the return is completed. Why should I wait for my refund for no mistake of mine? If Amazon is really customer centric they should have been wise enough to apologize for the blunder and resent my actual product which I ordered. Instead they talk about policies and procedures!!!

Received a product advertised as new with accessories, however, product used and missing accessories. Although Amazon agreed to a refund I had to pay the return bloody postage. Went to write a review on their site and it was censored and not allowed with no profanity just the facts. Never shopping there again.

For the last three years, I get billed for Amazon Prime in October even though I canceled it 3 years ago. Every time I call their horrendous customer service line and spend 20 minutes getting them to refund my money. They do this but I should have to deal with this every year. They tell me every time that I won't be billed again but that's never the case. If you want to lose customers then you're doing a great job because you just lost my business.

Product was to be delivered in two days from Amazon Prime. Received an email Thursday, October 18 at 8:47 PM stating ”Delivery Attempt - Business closed due to holiday “. My address was a residential address in a neighborhood and October 18 was not a holiday. Called Amazon. They said there was scanning issue and they will have it out for delivery tomorrow (Friday Oct 19). Received an email at 10:35 AM on Friday, October 19 stating from Amazon package will be out for delivery in the afternoon sorry for the inconvenience. Then received an email at 1:37 PM Friday, October 19 stating package has been lost. Refund issue. Called Amazon. They said it was scanning errors. Package was never out for delivery and they issued a refund at 10:14 AM. Get it together Amazon or I will cancel my Prime membership. It’s not worth the headache.

Amazon Delivery boys are very unprofessional. Don’t even pick the call. They doesn’t attempt delivery and mention could not connect the receiver. Bad experience with Amazon. Very much disappointed. Very bad. :(

Amazon India has plenty of products, and it’s the best, trustful online provider in India. But they also have the worst delivery department. I have had good delivery experiences but sometimes you get the worst. I ordered for a monitor on 14th of October, Sunday. I opted for two-day delivery. The item reached the final delivery station on Tuesday noon, But they didn't deliver it. On Wednesday, I tried to chat with them over the issue and they said it was rush time and told me to wait for the evening. It didn't come. Then after some talking with them, they made the delivery team pick up the delivery and deliver it that day itself before 9 pm.

I buy shoes for gift my friend on 3 October 2018, delivery date is 8 October 2018, but I never got a delivery up to 13 October 2018. At that time I cancelled the product. They have told me that, “We give your refunds in 3 to 5 working days,” but still it's not. World’s third class online shopping center.

Dear Sir, I know you are a richest man in the world and struggled hard in your like to come to this position. As I work in Seattle from 10 years and tracked you very well. You should stop doing business in India as I am from India, Indian. The people are so rude with my order with my wife. When she called the agent number which I get on my USA number, passed it to wife. They are so rude and no sense talking to women. They are threatening for the 2nd time call that not going to deliver. It's been 3 days. Am wasting my time and additional cost to talk to them from USA, Seattle. They did the same attitude and worst behavior I am shocked. I don't need my items as I don't care and donate to someone from your end.

The product which I ordered it on last week at Amazon Festival Sale. Still my order is not delivered. Amazon delivery without visiting, send messages as could not deliver as recipient not at home. They are lying and cheating. When I contact him again he is not responding. Feeling frustrated and cheated. Very poor service and delivery. #Fraud @amazon IN #fraud. Amazon.com all are fraud. Please don't buy single product from Amazon 24-28 October sale. All their commitment, their promises, their service are false... They are making us fool on Amazon brand.

Amazon is #1 in my shopping experience. I think they should be charged with making shopping experience way too pleasant. I go to my local malls and stores and unfortunately can't get service anywhere near the service I receive through Amazon. I could just shop all day without having to go anywhere and product arrives at my doorstep two days later. Returns are no hassle. I highly recommend Amazon Prime to anyone wanting a top notch shopping experience. Their customer support team is top notch! Can't say enough good things about Amazon.

I have been an Amazon customer for a long time and have had the privilege of rating their products and services. However, learned that when you, truthfully, express your opinion, whether positive or negative, about Amazon products and/or services, the privilege of reviewing their product and services will be taken away. In other words, Amazon cannot handle the truth.

Amazon cancelled Prime after 5 months! When we got our credit card bill, we checked off all the bills. All were accounted for except a $12.99 one from Amazon Prime. We did not buy anything near that date or anything for that amount. After calling Amazon, they checked both of our email accounts and determined it was fraud. That is all they said. Then they said they had to cancel our membership. They were going to issue a refund of $13. 66! We did not ask for a refund or a cancellation of our Prime. All we wanted them to do was to remove a charge that they know that we did not make.

I have been a Prime member for a couple of years now. I order off of Amazon very often and until the last couple of days I have been extremely impressed with their customer service. I had 100 percent confidence my package would arrive on time and as per instruction. Lately this has not been the case and when I called to inquire it seemed like I was not dealing with the same company.

I am disappointed that my account has been blocked now, since we have been posting orders as they have been received. Some orders have been returned to us in Australia, as we have notified that deliveries have been attempted, but in some circumstances the customer has not picked up the item from their local post office where it's then been returned it to us. We have a delivery guarantee with our courier service that allows us to repost an order if it is returned by the courier services at no additional cost. We have been doing this when we received the returns, but as soon as I sent a message to the customer to inform him, a warranty claim is opened and the claim is issued in their favor. This is very unfair to me since I already reposted the item to the client. The messengers do not allow a package to be redirected after it has been published.

Amazon Prime used to work well for me. (I ordered several items nearly every week.) But over the last few months the service has declined a lot: Once I place an order, they often predict delivery later than advertised on the product page. The "Track Your Delivery" reports from the Amazon delivery company AMZL_US are meaningless: just random selections from a menu. Some actual deliveries have been long after the predicted date, with no warning. Now I do research on Amazon, but try to order from someone else.

I ordered some items last month for my grandson's birthday this month. I don't have Prime and don't want it as I don't order enough to make it worth the extra expense. So what I do is to make sure I spend enough on eligible items for regular free shipping. Well guess what! They charged my bank account for Prime this month saying I signed up for Prime trial and didn't cancel it. I didn't sign up!!! The eight days it was supposed to take was fine since his birthday was this month! They insist that I signed up for it by accepting Prime 2 day shipping, but I know I was expecting the item in about 8.

I am convinced that Amazon shows one date for delivery at purchase and then changes it without letting you view the actual, original order to verify the change. I was shown a date of the 16th at order, which seemed to justify the high shipping cost (I paid for the quick delivery that never happened). Now it claims it said the 19th, but will be here tomorrow, the 17th. I know I wouldn't have bought it, paid 1/3 more of the cost of the item to have it shipped in 5 days, because I could walk to get it faster than that. Of course, their terrible customer service acted as if it was their first day (on Earth) and was useless.

I was barred from writing a review on a FREE app because they make you PAY to be able to leave reviews! You are required to have spent $50 in the last 12 months. So because I have spent $40, I can't leave a review, on a FREE app, for what good reason? Hmm? WOW. Just pointless. For anyone with kids - the DisneyNOW app force closes in the Disney Junior option no matter what you do. And if you're like me, good luck trying to even give them a heads up. Apparently they only care if you're dropping cash.

Up to this point I’ve been impressed with Amazon customer service. They seemed to care about their customers, especially if you’re a Prime member, and were always quick to refund my money for any issues with the product. That’s where the caring stops though...today I had an issue with a high-value purchase I was about to make. Right as I was about to purchase the price jumped from $300 to almost $600. Absolutely ridiculous! Thinking they’d want to make this right, still make a sale and keep me as a customer, I called them and requested them to price match their prior price. The agent checked with several of her superiors, then verified with me that the item wasn’t a lighting deal (it wasn’t), then came back and said sorry, prices are subject to change. It was obvious she COULD have made a price change, but someone higher up told her not for this case. I feel disrespected and betrayed. Considering canceling my Prime membership.

Just want to share my latest experience with Amazon... Will never place another order with this company. They promise delivery by a specific date and never deliver on time. I placed several orders in the past two months and have had to call them about not receiving the items. Their ridiculous response to my phone calls proved to be an exhausting experience. I have had numerous conversations with their supervisory staff and not one of them can answer a simple question... WHERE IS MY ORDER...

Pay for Prime but they can't seem to manage shipping on time...nor allow customers to cancel when items are ready for shipment...even if they were already supposed to be delivered. What am I paying for???

I am very dissatisfied with Amazon shipping!!! We pay for Amazon Prime, buy a $900 computer and this was how they shipped it! No packing at all, so the computer box was left to move and bump around inside another empty box!!! Very poor packing! And this is a Christmas gift, hopefully it did not get thrown around too much!!! I get better packaging when I order cheap toys from Walmart!!! Guess I will not be buying anything expensive from Amazon anymore!

I had to call thrice to get a FAULTY remote changed. The 1st executive told me that she has mentioned my problem in the notes and it won't take long when I call again. The 2nd guy "SHALMAN" asked the whole problem again and initiated a request without even confirming the address. He did not even listen to me completely before he started shouting and doubting his own colleagues. Highly disappointed with Amazon's customer service.

It's been 1 year. Amazon customer service always say your money will be back in 5 days. They keep me waiting for 1 hour on hold and disconnect by saying your money will be back in next 48 hours or sometimes in next 5 days. And till now payment of $4469 is on hold from last 9 months.

I am regular client of them a lot of years. I like my products, their prices are so cheap. Amazing! But customer service doesn't care about you... It is the only disadvantage that I see on their side.

I Purchased A Shark Navigator Lift Away Vacuum cleaner for $190 plus US Dollars. When it arrived it had a different power phase than we have In New Zealand. It was 2 power phase. We have 3 Phase. They did not make this known when I purchased. I thought, "Oh well I will just go and get a plug converter $30 US dollars." Plugged it all in ready to go. Turned on. Popping and crackling noises and the smell of wires burning. I immediately contacted Amazon. They sent me a return ticket, etc...

Amazon services totally baffled. Executive doesn't know or not very particular about their knowledge, same for supervisor and there is no one head in Amazon. Supervisor say I cannot transfer the call. Truly they are fraud ingredients. At the time of buying customer care executive told you are eligible for 1000 cashback on purchase of 6000 and above. After 3 days when I did not get cashback I called them then supervisor told executive was not having information and you cannot rely on them for cashback. Cashback Hostile AMAZON.

My son received the first order I bought him but the second part of my shipment was pending cause Amazon couldn’t bill my credit card for the other half of my order. So I redeemed my $50 gift card that was sent to me by my brother in law that was given as a gift. But then my son didn’t like the short sleeve shirts from the second order that was pending so I was able to cancel that successfully and buy long sleeve shirts instead. When I was ready to check out, my gift card balance was already had money taken out. But I haven’t bought anything yet!

Amazon is a worst service provider & fraud. I ordered phone with exchange and delivery boy cell phone is hang & OTP is not working. So the delivery boy cancel the order and Amazon customer care also unprofessional. Not response as well. Only call escalate. After one hour they say order cancel by delivery boy. It's Amazon technical fault not customer fault. It's very worst experience for me.

I ordered 65 inch TV from Amazon warehouse. When the TV came it was unpacked for inspection and the delivery man told me it’s damaged and not to except it. I immediately contacted Amazon’s customer service via chat and was promptly greeted with a friendly agent. He looked into my problem and his solution he provided me was to send out another TV with expedited shipping for free because of my current experience. After waiting 11 days and with no update on my account, I contacted Amazon‘s customer service again just to be told “too bad”. I sent another email asking for an explanation and was simply told the customer service rep basically did not have any power to do what he said. I resent an email with the conversation screenshots to another Amazon customer service representative, once again to be told to bad.

I am very upset with Amazon. I've ordered twice in the last week and keep getting wrong products by shop who they are contracted with. This is a scam. Amazon allows people to continue ordering from them receiving nothing that was ordered and they keep your money. The seller takes forever to respond back and Amazon they can't do nothing about your money or product. Spoke with supervisor Michael. Rude and not understanding at all. States I have to wait for the seller to contact me. What kind of business is these people running? I don't have money to throw away. Don't buy from them!

Don't know what happened to Amazon. I used to be a very satisfied customer but lately it is like they try to get me frustrated: Every delivery is a fail. Either undelivered at all or just being extremely late. The carrier changes the status of my orders to "delivered" but I don't get them. Customer service tells me they will do things but they are not being done. I can't even run away. I have some money in a gift card that I got as a refund. They refuse to cash it and I can't use it for shopping because they keep screwing up my orders and I don't get them. Stay away! Amazon might look great at first but after they lure you you can't even get rid of them.

I enrolled in a free trial period and canceled before the period ended. I accidentally noticed for months I was being billed 7.99 for a subscription I canceled. Just try to get ahold of a customer service rep. Impossible. Been a prime customer for 10 years and will be canceling it on renewal date in January.

July 24, 2018 I received a email saying, "Thank you for purchasing a $50 Amazon gift card." As I was reviewing the email I received a phone call from Chase bank asking me if I making another transaction for $100 of course I was not. I am a Amazon Prime user. I have been dealing with Amazon to get this straightened up and for them to reimbursed and refund my $50 into my bank account just like it was taken out as I’ve gotten the runaround with plenty employees names dealing with my bank every time I talk to Amazon customer service and put on hold I’m on the phone for over 45 minutes to an hour at a time again.

I think their automated review system has a bug in it. Thankfully a human interceded on my behalf. They sent me this message earlier today: "Hello, we have reviewed this situation and have restored your reviewing privileges to our site. We apologize for any inconvenience this may have caused. Review Moderator Amazon.com". So at least they made it right for now, very pleased with that. Hopefully their AI leaves me alone in future. :)

Amazon customer service is not helpful and not even trying to give you info or a solution, even with all the facts that I was pointing of no delivery or carrier carelessness. I am definitely not renewing the prime membership. Disaster... stay away, there are better options and choices than Amazon. That was my review of the product that I didn't receive and that was not posted by Amazon. Way to go Amazon.... with this ignorant attitude towards the customers soon more will realize you're worthless.

I have been a Prime member for over 10 years, and I used to order almost everything on Amazon. It used to be convenient. But that seems to be coming to an end. Each time I had to deal with customer service has gotten worse over time. It has come to a point that their return policy is worse than any other department store, so why even bother with them when you can order same items, sometimes even better deals, and shipped at no cost - most retailers nowadays have free shipping anyways - Amazon Prime delivery of 2 days has barely even been true - always taking 3-4 days, but I never let it bother me much as long as I received the item.

I’ve been an Amazon customer for a long time. I receive email on a regular basis about product reviews. Some I’ve purchased some I’ve have not. I try to be fair on all my reviews. I find it interesting about book reviews that disappear. It appears that any book written by a Democrat or with democratic views that receives a poor review (one star) is deleted. If this is the way Amazon wants to conduct business don’t ask us to review products sold on your site.

I have been a Prime member since 2004 and order many products through Amazon weekly. I wanted to return a sweater that I purchased that is listed on Amazon as Prime and as Free Shipping/Return. The seller from China had to approve my return and then sent me a label telling me that I had to pay for shipping back to him. Uhm, No! I have been in contact with Amazon a few times via Chat to discuss to which they say they will look into it and will contact the seller. Nothing has happened. This has been going on for weeks now.

This is the third time I have not received my item on time or at all. Last week the item did not arrive at all. This week the item hasn't arrived on time again and Amazon says that it doesn't stand behind its third party vendors. So beware when dealing with these people you could lose a lot of money if you deal with AMAZON!

This can't be serious. But it is. A stupid, dimwit Amazon policy will not allow customers to review a product unless they have spent at least 50 dollars on Amazon within the last year. How STUPID can they get? I just bought a product that is not as advertised. I went to make post a review on it to warn others. No go. I haven't spent 50 bucks so I can't review the product I just bought!! Talk about imbeciles. Somebody knock some sense into these idiots. They are braindead.

Bosch 6.5 Kg Fully-Automatic: Amazon Prime members- Think about Prime membership account. Don't go with Amazon Prime membership. Because you will not get benefits. I was purchased the Washing machine from Amazon as a Prime member, the price is Rs.14,499. Now, I can see the price is dropped for Normal Amazon users, the price is Rs. 13,499. We are paying Rs. 999 for Amazon prime membership. Here Normal user benefited with 1000 price drop. Total we are losing Rs. 1999 because we are Prime members for Amazon. Now you have decide, Amazon Prime membership is needed? Because normal users getting same product with less price.

Don't like the app so much. But what really bothers me is, that every time you find a good affordable product. Wait for it...the price always go up, especially the supplements that you need and buy on a constant basis. No wonder Jeff the CEO, is the richest. Not enough with the Prime Services also the prices go up!

Purchased 5 items from Amazon. My card was charged for 3 items at correct price, the last 2 items were pending transaction in their system and then I was charged by Amazon for a third party sellers good to the tune of $220.35. I never heard of this company, never ordered anything from them before. 1st customer service person barely spoke English and after 28 minutes I finally convinced her to transfer me to the charges dept. The person I spoke to there refused to give her name, refused to look at the third party transactions, refused to look up my card number or the amount I had been charged. She also accused me of lying and said I was just trying to get free stuff. I told her to cancel my entire order, she refused. After speaking with the third party seller, they found Amazon's transaction using my card number in less than 30 seconds. My bank is pursuing Amazon for fraudulent charges now.

Recently my Microsoft Edge got corrupted, so I had to change my browser and tried to login to Amazon account but this time with my usual security login and password, Amazon asked me for my credit card numbers as a security pass system. Are Amazon serious or just stupid. With online e-commerce being hacked and customers' information being stolen, Amazon wants me to give them my credit card numbers to be stored on their database. This is the reason why after each and every purchases, I make sure Amazon does not save my credit card information for convenience but now they are making it as part of login. I DO NOT want Amazon to keep my credit card numbers but without logging in, I cannot delete my account, so I called Amazon to do so.

I ordered a red dot sight from Amazon, upon receiving my package I opened the box and see the small box the sight came in was opened. The sight itself was out of its small box and the cleaning wipe for the lens was out of its packaging. Now it seems to me as if someone opened it beforehand, the sight also had a ding right above the lens. So I left this exact review on Amazon, along with pictures and Amazon denied my review. That's why I came here, I want people to know my experience with that product but Amazon wouldn't let me post the review, and it's not the first time either.

As an 18 year Amazon customer, imagine my surprise today when after one week I received an email from them. I had emailed a week ago asking why when trying to leave a review all it said was, "Oops something is wrong" in red letters. Today I find out I am no longer allowed to leave reviews for the rest of my Amazon life. Granted I left few reviews in comparison to what I purchase during the year. There was no explanation only a statement that said this decision is not reversible. There was no warning to tell me what it was that I wrote as my reviews are rather similar, I like something or did not. Apparently checking the web there are words or sentences you cannot use on the site that nobody knows about other than the computer algorithm.

Avatar Controls Smart Plugs were terrible and did not work. I returned them and left a negative review titled, "The Dumbest Smart Plugs Ever!" A few weeks later I noticed my review disappeared so I re-submitted it and got the following: "Sorry, we are unable to accept reviews for this product. This product has limitations on submitting reviews. There can be a number of reasons for this, including unusual reviewing activity." In this case, Amazon apparently only wants to hear "Nice things" about crappy sellers/items!

I have an Amazon account that I have been using for years. For a long time I have stopped using the account. The account is associated with my main email address account that I use for everything. In the past 15 years, I have moved to a lot of places and have had different banks and billing addresses. Now, I need to get back into my Amazon account.

Purchased a tablet from them through Amazon on August 15th 2018. By the time I received the Tablet, Got it to my client, Client used it and started to experience problems, it was less than 2 months time that had gone by. The wifi kept freezing up on trying to connect. How do I know? Went to Client with same exact device and tested both to see the problem with my own two eyes, not just any website, every website that a connection was initiated with.

I have a code to get into my building. I put the code on my account, yet 90% of the time the delivery person can’t sort out how to get in and the order gets delayed. I get so frustrated I end canceling the order. The last six orders, five of the items have been delayed because the delivery person won’t read. Amazon's solution: "Oh hmm we’ll remind them to read the code." I don’t know why they couldn’t figure it out. Nevermind Amazon, I’ll fix the problem by never ordering from you anymore.

I input a review on a product when I completed, Amazon presented a message "Sorry, we are unable to accept reviews for this product. This product has limitations on submitting reviews. There can be a number of reasons for this, including unusual reviewing activity." Similar to other Amazon messages, no real information is provided, but they rejected my one star review on the product (an HDMI splitter) that quit working after a few months. I tried it again a week later, same results. The product has almost 20% one star reviews. All similar to mine that it stops working after a few months. Not accepting reviews is a good way to keep a high rating. Another Amazon trick.

A company, huh, give the company to a child, they will understand and make better decisions than the so called upper management. I would not recommend Amazon to no one, either as a buyer or seller, especially a seller. Go EBAY.

Amazon retains any CC used to make a purchase on every account; regardless who makes said purchase, where said purchase is shipped, or who the listed CC user is. As an Amazon Prime Account holder and having an Amazon Card I expect that when I make a purchase, the default is my Amazon account, not that of any other who might have made a one time purchase. If someone makes a purchase on your account, you must then go into your account settings and delete their information, because Amazon has, without any authorization, taken their information and applied it to your account. Further, from this point forward, you must now select payment methods. Unbeknownst to me, the CC of another was being charged for my purchases, thus initiating a series of problems with two households and 3 financial institutions; that's a serious design flaw in MIS "Management Information Systems" for such a prolific organization.

Amazon is not replacing my damaged product I got in Amazon packet. They are not responding. Every time they are arranging the technician visit they are fraud. Please Indian users not to buy any product from Amazon. Please use any other website apart from Amazon not use Amazon. I am requesting an Indian and a buyer please not take any product. Call me for any support **.

This year has been quite an eye-opener for my family and its use of Amazon Prime. First off the price increase of 33% seemed very steep, but we bit the bullet as we buy stuff almost daily. But then the failure of things to show up on time began. To date, this year, seven orders that were guaranteed two-day delivery items or sooner, have failed to show up on time and some have been several days late. Tonight was the tipping point for me. On 10/1 I ordered one item with "next day" delivery and another with two day. On 10/2 I get an email that they are "processing" my order and will "let me know when it's on the way." I figure, same old, same old.

Amazon.com/Amazon.com.uk is a fraud. They steal money and refuse to ship product. USE ANY SERVICE EXCEPT AMAZON OF ANY KIND, THEY WILL STEAL YOUR MONEY THEN MAKE IT LOOK LIKE YOUR FAULT.

I have been wondering why my reviews are light on Amazon with my book sales and received an email from them stating "To write a Customer Review, customers/readers must have used their account to make at least $50.00 in purchases in the past 12 months on Amazon.com with a valid credit or debit card." Basically they are blackmailing people to spend more or they cannot review. This is an unfair business practice.

I've been an Amazon Prime member for years, and I have purchased worth thousands of dollars from them. Their delivery is a hit or miss but I never complained about it until last night. I purchased a humidifier for a same day delivery (guaranteed delivery by 9 PM). My son was sick and I needed a humidifier to help him out with his breathing, I did not have time to go to a store to get it myself so I placed an order from Amazon. 9 PM has passed and I still haven't received my items, so I called customer service asking when am I receiving it.

Amazon customer service has been going downhill for a number of years. Currently, it's beyond dreadful. I called three times asking outsourced foreign customer service reps to transfer me to the United States. They would either disconnect me or badger me about why I wanted to be transferred. So, I called Amazon corporate offices. When I began to describe why I was calling, I was disconnected again. When I called back, no one answered the phone. Called again and a young man answered who was very rude, unapologetic and unprofessional. He hung up on me when I said he wasn't exactly customer service friendly. Thank heavens for Jet -- A wonderful alternative to Amazon!

DISAPPOINTED WITH SELLER AND AMAZON. Submitted a "defective" item notification to seller via Amazon two weeks ago and again today and I have yet to hear from the seller. BTW, does this mean Amazon assumes no liability and accountability for the items they sell? The customer service rep said "amazon simply ships the items". Well, is that not true for most retailers? How is this possible? My next stop is BBB and any other organization I can reach out to resolve this. I even posted pictures of the defective item. I found the seller's website: gowegroup.com which is in Chinese so no help there.

I became a prime member this past summer. When AMZL delivers my packages they do not bring them to the front door. Instead they are thrown over my fence into my backyard. Some items have been damaged. I have complained and still items were thrown over my fence. Today a package was to be delivered by USPS. Amazon indicates the package was delivered. I do not have it because I was home during the stated time of delivery. They will not refund my money. Do not become a prime member unless you have money to throw away.

I ordered iPhone case for $10.99 with $5.99 shipping cost. After finding out that I ordered wrong case I tried to return it. But price for returning for first class small package $5.99 as well. When the same USPS charges if you go yourself to send it $3 for same the method. I think Amazon got very greedy when they want to make money on shipping. Why would someone pay twice more to return item.

Amazon, since you intend on opening a second HQ in the US, please do your customers a favor and move customer service back here too! Also, as long as you've outsourced it to a foreign country, and one that is clearly not well-versed in this culture and how to speak to people to help RESOLVE issues rather than partly create more, it would be appreciated if you took the time to train both frontline reps as well as "supervisors" in how to adequately answer and/or de-escalate a complaint. I ordered my product on Friday with a Sunday by 9 pm delivery date. I live in an apt complex and during the day, I saw that my downstairs neighbor had their package delivered because I nearly tripped on it as I was coming up the stairs to my apt.

Like others I had an Amazon Prime Subscription several years ago which for a while seemed worthwhile, until problems with delivery couriers not delivering. Needless to say I did not renew this option until last month, when I thought maybe the delivery service had improved. Unfortunately not the case. Last Monday 24th I ordered a TP-Link M7650 4g+ MiFi. This was to be delivered Wednesday 26th.

Amazon delivery is worst I have ever used or seen. I myself have received packages I did not order. I call them and they told me to keep it. Recently my order was delivered to wrong party. Amazon inform me they were not manufacture and I have to deal with them. Some company in China. They said if I do not hear from them within 48 hours then to contact them and they might be able to help. Pass the buck and I got to deal with a foreign company. I am sure they do not have an English speaking customer service or even have a customer service. Needless to say I WILL NEVER EVER USE THEM AGAIN. I even brought my child out to show why buying on net sucks.

The Amazon driver threw my package at the door extremely hard. I decided to go outside and talk to him about it. He wouldn’t even stop to talk to me. I watched as he continued to throw packages on my neighbor's porches as well. I waited a moment and asked him if he could at least apologize for what he had done. He threw his hand up in the air and said something I couldn’t hear because he kept walking away from me. He then went back to his van and turned up his rap music really loud. The words included ** in it. I couldn’t believe how this guy could be so rude and drive for Amazon. They should be sending out customer service surveys to check up on their drivers. I think a company is only as good as their employees. Shame on you Amazon for poor customer service.

When I first signed up years ago for Amazon Prime, it was a fantastic company. The service was top notch and I really felt like the Prime membership was worth it. Now, however, I have a 50/50 chance of purchasing a pirated/counterfeit product. Furthermore, a great many things are no longer offered as two-day shipping. Basically, the cost of a Prime membership has gone up and you get less. They even broke up the different Prime memberships... "Prime" pantry... etc. Amazon has no quality control and is basically not worth the $119.00 for membership anymore.

Checked my credit card on 21st September to find a charge of over $1100.00. Looked at my orders and there is a gamer laptop, not ordered by me. I canceled the order, got on to chat with Amazon to inform them of fraudulent activity. I told them to close down my account. I then get letter from my bank stating someone had applied for an Amazon credit card. I called Amazon again to inform them and she told me the computer was out for delivery. Long story short, the person got a copy of all my emails and chat to Amazon as they changed the email address. Saw it was canceled and they reordered after I told them it was fraud.

I ordered an Acer Chromebook from Amazon and the next morning I found the exact same model on Jet.com. I contacted Amazon to see if they would price match. The agent asked for the link to Jet which I provided. Right after that the agent came back and stated they do not price match as they would not charge me more if the price went up. The price was $45 less on Jet. I could not get an answer from agent as to why they asked for the link if that was their policy. I asked to speak to a supervisor and was basically told the same thing. I wrongly assumed, as most companies will price match anymore, that Amazon would match the price and I felt safe ordering from them to get the best price. I will take the blame for not doing more research and looking at different companies and will cancel my order thru Amazon. But they are not the great customer service company they pretend to be.

I had returned blender $473.62 from Amazon 'cause the price was higher than the other website then I choose refund to my credit card. I wait for two week. My refund still in Gift Card. Between that time I had to order something from Amazon. When check out the system ask me to deduct from Gift Card, I click that button. Then I still wait for my refund one more week, it still in Gift Card so I contact customer service, They said they could not refund my money to credit card 'cause I use $26 so the less of money become Gift Card. They can not do anything and they can not return my money to my credit card. Before I bought so much stuff from Amazon but now I will not buy anything and will not trust Amazon anymore!!! Be careful!! Amazon is not good website to buy anymore.

I am an avid Amazon user, and that will not change. I have Prime, a Kindle, and I probably do average 4 orders a week. I received the remaining item in a recent order today, my Vit. D dummies. There were three other items in the box. The first was soft, and I foolishly just opened it. It came in an Amazon box. It was some kind of insulation. There was one more like it, and there was a bag of gelatinous liquid. All three were in white bags with no markings, barcodes, inventory numbers, nothing... just white bags. I called Amazon about this, because it was concerning, and the first agent I spoke to just kept asking me if I got the vitamins after at least 20 times of telling him yes. He was going to put me on hold, and my response was, "Have someone above you pick up the line." He was still trying to solve the vitamins which are sitting right in front of me.

Very bad customer service and misleading delivery dates on certain product pages. Had an issue with some items that were meant to be delivered in few days like stated on the page if choosing express delivery. But delivery got updated 3 days after I made the order and it turned out that items could have been delivered 10 days after the expected date. The items were meant to be gifts, so I had to cancel the purchase bacause delivery was just not happening on time for me. I wrote to Amazon customer support and they never answered back. I also tried to write a review on the page to alert others on the misleading delivery dates and review was never posted. Unbelievable.

I ordered 8 curtains on Aug 31, 2018. I received 4 curtains. I called and they sent 4 curtains. I received 2 curtains. I called again. They sent 2 curtains. I received 1 curtain. Every time they sent a replacement, they sent it in 2 separate shipments. I am still waiting on 1 curtain. They have become very rude with me when I call. I just want 1 more curtain please, and I promise I will NEVER order another thing from Amazon. Please just send me my last curtain. PLEASE and Thank You!!!

I feel that Amazon has been going downhill for the past couple years. Prime used to be worth it in that two day shipping actually meant two day shipping. But now it is 4 day at best. Recently I went to return something that didn’t work and found that there is now apparently a 30 day return window that was never there before. And now the straw that broke the camel’s back was a bed frame that I ordered on Prime 2 day shipping on the 19th, with guaranteed delivery, Friday the 21st. And it’s now 10 pm on the 24th with no hope.

I had pre-ordered items from Amazon.com in 2 separate orders a month in advance before the items release date. A week before expected release date/shipping time I get an email telling me they can't fulfill the order as the items are no longer available. How is that possible when I've pre-ordered a month in advance which they gave as an option at purchase?! Then when I live chatted a representative they tried to sell me the same items from a private seller at more than double the cost plus a new delivery cost, no longer offering the free delivery as it's now coming from private sellers. An absolutely terrible shopping experience!

Amazon, you have got to properly train the customer service reps. How are they working customer service but do not want to help? I just wasted 40 minutes of my life, explaining a problem to someone I had to try extremely hard to understand but couldn’t afford me the same effort. I know that at some point he gave up and started being funny. Eventually, I told him that I did not feel like playing games anymore and to transfer me. He knew he had the power and instead of transferring me, he continued to play games with me until he was done, then transferred me to someone who automatically had an attitude with me due to the prior encounter of course.

Amazon has absolutely no oversight or quality control in the items shipped to consumer. Today I received a box that was EMPTY except for packing paper. My item failed to get in the box. I have ordered countless items that were damaged, had missing pieces or had massive amounts of tape strapped to boxes that were intended to be given as gifts. Amazon Prime members have been lured into free shipping with subscriptions but no one is watching to ensure we receive quality goods that we deserve.

The only reason to use Amazon is because it's simple. That being said, they make outlandish guarantees of 1, 2 or even same day shipping and upon purchasing you are given a "guaranteed delivery date". To people who speak English, you'd think that this means it will definitely arrive on or before that date. However, several times now I have had a package show up late or not show up at all (even though it was marked as delivered in their delivery tracker).

My Amazon Prime app on my iPhone SE will no longer scroll down to customer service option that enables opting out of spam marketing emails. I had to call Amazon for secret unpublished link to opt out. Apparently Amazon has updated their t&c when you download the app to default of yes to allow marketing emails, and they have modified app to make it difficult to opt out without calling and obtaining secret unpublished link. Amazon should be ashamed for charging prime customers a fee to be advertised to. They are becoming no different than a subscription to cable tv who charges you for receiving commercials. It’s no wonder that amazon is quickly becoming more hated than Facebook.

Purchased Bronze bar stock for a job and quoted price to customer based on Amazon's price. I will have to purchase the same item from another vendor but it will cost me an additional $68.00. Amazon delayed the order by two weeks and then sent me an email stating that they could not fulfill the order. I contacted Amazon customer service they stated that they would not reimburse me for the loss of $68.00. At the same time I was ready to place another order from Amazon which I canceled. I found the same items on eBay and one of the items was actually less expensive than Amazon. Moral to the story, If Amazon had not lost me as a customer I would have not found the item for less on eBay!

What you buy and its quality are not reviewed here. The Amazon delivery system has broken down as well as the customer service department. It used to be a no hassle gold standard, but no longer. Now you can wait a week or two and still not get your package. The delivery messages are lies for example, "Customer refused delivery" when that did not happen. In my case all my packages are always left at my front door. I am never home for deliveries and that has never been a problem. Now Amazon justifies the lack of delivery on me. Then another reason is "Undeliverable" when I have received hundreds of deliveries up until now at this same address. My point is that consumers are now in an era of no solutions and unreasonable expectations. Prime might promise 2 day delivery, but that ain't going to happen.

While making a purchase, I was informed that $5 off if a gift card was replenished. I therefore phoned, and asked if I can do this, and what if there is a problem with merchandise. Well, this is a scam to funnel your money into a non-refundable gift card. All the items were not available, or damaged, after the order, now I'm refunded into the gift card. WHAT A SCAM! No merchandise, but Amazon has the $$$$ in a gift card.

Beware! Do not use AMAZON PRIME... I have been charged for month the Amazon Prime membership fee on multiple credit cards. I called customer service which spoke English very poorly but was not satisfied with the quality of service. I asked to speak to a supervisor which I did, and of course she spoke even poorer English. I was told that they could cancel my Prime membership but could not credit me for all the months I was triple charged. Amazon Prime membership is a scam!

I bought a desk and shelves from Amazon.com in internet after searching item by name. I received half of the order; called Amazon customer service for the problem. Someone overseas (I think Philippines) answered and said it was another company bought from Amazon and sold to me. I asked ‘how do you guys let companies do this?’ Answer was I should go FIND (!) the company and talk to them!! Worst customer service ever!

I have been shopping at Amazon for years. It has been pretty much the only place I shop. I recently bought and returned a robotic Braava mop. The cost $249. It quit working within six weeks. They were glad to receive my return. Immediately they informed me they were going to charge me a restocking fee, they gave me several different amounts. I told him I did not except that because the item was broken and they told me OK. They will refund all my money. That was September 4. I have contacted customer service online 10 times and called them four times and they tell me that my refund is stuck.

I entered my checking acct information (routing number, checking acc number to pay for 3 items ordered. 5 days later (and I'm a Prime Member) Amazon's email informed me the order was canceled. Instructed to go to my Amazon Account and check the information regarding my checking account, making corrections if needed. Went to my acct. -- there is NO INFORMATION except my name, address and the last two numbers of the checking account. So--couldn't determine if an error was made or if Amazon made an error. I was on the phone for 40 minutes with a rep who couldn't describe my issue regarding the Checking Acct information that isn't available for me to check. They have no information, no one could explain the issue or provide a solution. They were not able to understand the issue or provide any assistance. Repetitive about how credit cards and bank accounts are handled. Duh!

Tracking my package delivery I found that my package had been delivered. There was even a picture of my package on a staircase. The staircase wasn't mine. I immediately went into the neighborhood to try to find my package. Luckily I found my package on the doorstep of the house across the street. The house is vacant with a for sale sign on it. Hey Amazon hire drivers that can read numbers.

Beware! Even though my account settings clearly state that MY credit card is to be charged for my Prime Membership, my daughter made a purchase THREE months ago on my account and they "randomly chose" her card to charge for the membership fee. When I called to inquire about this, I was told that by using a card for any purchase, that card is subject to be used for future charges. WTH? What is the point of designating a card to be used for payments, if they are going to pick whatever card they want to charge?

Bought item in August and refunded me for 1 item and not the other even though it was the wrong part for my car. Even sent me emails promising me of returned funds that have not been return, for 1 item they did the $95.00 item plus shipping I paid for some $37.00 dollars. They have lied to me in emails and yes me to death with no action. Basically they are trying to steal $133.00 and some change from me!

Purchase 2 bracelets from Lucky things. Never received them. Story short AMAZON kept my refund of 49.96. I am never ever ordering nothing from them. Now I know how Jeff Bezos got rich. I rather order from WISH or WALMART now. Cheaper and better quality too.

Even with two factor authentication turned on my Amazon account was hacked and the primary address was changed to one ending in “inbox.ru”. I had to notify Amazon and they responded in two days with a canned response that the breach happened away from their systems (basically telling me it was taken by a key logged or something I did). This was definitely not the case because I received over a dozen emails of the individual trying to get a code before he was successful (I suspect by calling into support since they don’t use any secure information to identify you). Amazon offered no insight on how they made that determination not that they took my situation seriously at all. I cannot use the Echo nor can I use my primary email for anything Amazon related even a week later.

The Add-on program allows Amazon to offer low-priced items that would be cost-prohibitive to ship on their own, since they have few "brick and mortar" stores of their own to which they could deliver for customer pickup. These "add on" items ship with qualifying orders accumulating over $25. In many cases, this means you MUST accumulate purchases totaling $25 or more. Or else you cannot order the item you want. This does not apply to all Amazon orders...just the ones that are "Add on". So instead of buying stuff I don't need at the moment to aggregate $25, I went to WalMart online and purchased the same item... With NO shipping costs as I can pick up the items at my local store with no shipping charge... At a lower price to boot! WalMart is going to EAT AMAZON up! (Investors take notice.)

Since Amazon uses various delivery systems, it's impossible to communicate delivery preferences. I've had multiple items either returned to sender or send to (in the case of UPS deliveries) other places to pick up because a driver subjectively felt it was unsafe to leave a package at my apartment door... 3 flights up, out of sight from anyone other than my one 3rd floor neighbor. I've filled out as much information as is possible on the Amazon app and website letting them know that all deliveries are safe to leave there, but it appears they neither have the capacity to communicate that with every order, or they just won't.

In the beginning (2015) I did my due diligence in checking prices, became lazy & stopped checking. I recently checked a few items & discovered the items I checked (some dog items) were WAY more expensive than other sites. The moral of the story... check prices!!

I had ordered in January some of Amazon's rechargeable batteries. They destroyed a charger and 3 of the lights I was using them in as they totally disintegrated in the charger and the lights. I took pictures of the batteries, the charger and the end of the light. They were installed in showing a tip of one of the batteries which I couldn't even get the battery out. Sent it 3 times with no response other than they'd get hold of me within 6 hours. Finally, a call to them in which they started to tell me the batteries were old and I say really, 6 months. Ultimately no resolution so I'm backing away from Amazon and going to purchase more from Walmart as they are definitely starting to compete.

Amazon is not the first website that I would order an item from. Amazon has a tendency to deliver packages days after it was scheduled for delivery. Sometimes they don’t even ship your package until the day that it was supposed to be delivered to you. If it’s an important item that you drastically need in a hurry I suggest shopping somewhere else. They are sometimes very unreliable, their customer service can use some improvement, and their delivery times are usually unpredictable to say the least.

I have been shopping this site for years and have a Prime membership that included "free" shipping. I have been noticing that on many items, the Amazon price far exceeds the retail price. One product almost double retail. Amazon is NOT providing free shipping. They are covering the shipping costs in the price of the product. Buyer beware. Rethinking Prime membership.

Amazon used to be one of my favorite places to shop. It had everything I needed, conveniently ready to go, often for far cheaper than competitors. Recently though, this seems to be the case less and less. Paying for prime, (which is NOT cheap), my prime 'privileges' seem to mean less and less every day. I'm not sure Amazon even gives an entire month before they close the return window...something I am PAYING for by the way with Prime, and that window has come up more and more often as just about anyone can sell on Amazon, with no quality checks or references, and I have gotten all kinds of crap that is totally incorrectly described, doesn't work, is in bad condition, you name it. This used to be a one-off experience, but now it seems to be the norm. I am so fed up with this company.

I ordered from an ink company called JARBO in December 2016. Since then they've been contacting me asking me to change my 1 star review in exchange for refunds, cash bribes and replacements. I've contacted Amazon about this on multiple occasions. Each time they say that they'll shut down the company, they'll stop the emails and so on. It's been two years and nothing has stopped. On the last instance they offered me 7 pounds credit for all the time wasted contacting them (again FOR NEARLY TWO YEARS). But more worrying still is that they quoted their usual rubbish back at me. I very much doubt that they'll do anything to JARBO. And the dishonest reviews will continue by people who HAVE accepted the bribes. Of course, this will only result in other innocent customers believing these reviews and buying bad products. Amazon doesn't care. They haven't since December 2016.

I received Bluetooth wireless earbuds, (brand Parihy) and a warranty through Amazon. Three months later, the earbuds no longer worked. I contacted the warranty company and spent an hour and a half to get through the claim process only to be told that they could not help me since the product was still under the manufacturers' warranty and I would need to contact them to repair or replace the product.

Supplier not show on page but on checking found this item was supplied by Amazon EU S.A.R.L. It came boxed with a bar code on the back. So far ok. Info inside ok. But a closer look at the quality and finish raises alarms. Plus the bottom stamp fades on the right. USA isn't clearly stamped. C 18 on the bottom of the case and D 18 on the insert. Also the black paint finish looks like over spray on the outside hinge and on the inside. Will return this and purchase another Zippo from www.zippo.co.uk. Very disappointed with Amazon.

Amazon used 3rd party vendor to ship me a phone battery. They gave a message, item shipped, gave a tracking #. Now two weeks later they never had this item. Before used excuse item was delayed then item was lost.

I purchased an Item on Amazon, from OKsale company. It was a Samsung DEX station. It did not work due to alignment issues if you have a case on your Samsung Phone. I was sent an address to return, mailed unit back, Emailed OKsale twice, no reply, and then wrote to Amazon, they also would do nothing. And this is the second time. They now block me from adding any reviews. Bottom line, I am out of 60 dollars, and banned from writing reviews.

Haven't really used the product yet. - But 2 books were delivered in a small envelope rather than a solid box. No regard for the customers. The result is bent books... Way to go Amazon - Can't recommend buying from Amazon again.

My last two orders: I ordered Saw Palmetto, they sent the same brand but doesn't match the product description I intended to purchased. Ordered a NEW book to give as a gift to a friend, but received a used library book. Also, when you review an item and give it low grades, you get a standard response that the review is not accepted, so I no longer bother to provide reviews. There is a noticeable drop in the recent quality of what Amazon does.

Amazon.com is the absolute worst! I have been given multiple excuses and delivery dates, including today for a Amazon Prime order I placed on 9/5/18. Horrible all around service. I will NEVER order anything from them again!

"Sorry, we are unable to accept your review of this product. Your previous review of this product did not comply with our Customer Reviews Guidelines. Amazon does not permit reviews from customers whose relationship to the product or seller may be perceived as biased." This is the message I get every time I try to review a purchase. I do not have previous reviews of every purchase I have ever made. I do not know why I have been barred from reviewing my purchases and to top it off, another message I received said the decision was irrevocable. I have made a lot of purchases and have only had one issue trying to get a refund for something I never received (I eventually got the refund). I like purchasing from Amazon and will continue. This no review issue has me puzzled.

I've been a loyal Prime member for several years. On average, I'd say that I probably order 1-2 products via Amazon/month. This past year, for whatever reason, I've had issues with quite a few items in that they were defective, damaged, leaking, not as described, etc. I've probably had to call customer service 4-5 times to complain about an issue within the past year. Each and every time, the experience is STELLAR. The entire process is quick, easy and to the point. Every associate is kind, helpful and immediately offers a refund or credit, NO QUESTIONS ASKED. I've always immediately been given refunds on every single item and it is so appreciated. It really doesn't get much better than this, people. Keep it up, Amazon!

Had 3 orders w/ Amazon. 2 products and 1 Home services, products all mispackaged (cut myself open on broken glass) and home services didn't show up AT ALL (looking online company was VERY VERY shady).

I purchased a CamelBak K.U.D.U. 20 hydration pack and when I got it everything looked fine until I started looking at the pictures advertised and I realized mine looked different. The one advertised had Orange mesh on the Back and the one I got had Black Mesh in the Back. Every website I looked at the same thing. They all had Orange Mesh. I emailed Amazon to resolve the issue and now they want me to return the one I received and now I can’t even get a replacement because the price has increased by $58.00. I just wanted the product I ordered.

Not happy with Amazon and their so-called customer service. Received tracking number but product never came. I contacted Amazon and they said that they would contact the 3rd party seller to let them know. All I got from the seller was the tracking number which I already had but informed them I had the tracking number but have not received package. I contacted the USPS which a investigation and determined that they could not locate it. Contacted Amazon customer service for the second time to be told they would contact the seller. I am getting the same answer and am doing their work! Bring C.S. back to USA! This is not working...

I have been a customer of Amazon's for many years; I am also a Prime member as well. In the last year I have experienced severe delays, in shipments, from the OnTrac carrier that they are now using. I have complained to OnTrac and to Amazon, repeatedly about this severe issue. OnTrac always tells me that they are having an issue with the driver, or that they don't know where the shipment is. They tell me that they will call me back and they never do. Amazon told me they would use another carrier and they used USPS one, or two times and then they reverted back to using OnTrac again. They continually tell me, "There is nothing that we can do." Over and over and over and over again I get told that OnTrac is taking care of the problem and yet they never do. I get told that Amazon has no control over their carriers. I get told that there is NO solution at all.

I would definitely rebuy but in a different size. The color is nice, but the fit wasn’t that tight. It was more of a roll down type swimsuit when I sit down. Overall it is a good bathe suit and I would recommend this.

My family has been a Prime member for years. We order a lot through Amazon, and have usually been satisfied. My recent order of a Logitech MX Master Wireless Mouse changed that. The order was placed with next day shipping but took a week to arrive. When I opened the box, I could immediately see that the mouse was used, even though the product description and invoice listed it as new. There were no instructions, the seals on the packaging were broken, and there were scuff marks on the buttons. When I called customer service to arrange a refund, I also stated that I wanted to file a formal complaint, since I felt passing a used product as new was deceptive. After waiting on hold, the representative told me that the link to file a complaint has been removed, so she could not send it to me. That's why I'm posting here.

I am a current Prime member & I wish I had great things to say; however I do not! All my Amazon Prime orders used to come in decent packaging boxes with lots of airbags, but not anymore. Over the past year 99% of my Prime purchases have arrived in flimsy paper vanilla, or plastic envelopes that offer little shipping protection. As for Amazon customer service I have seen it go from top notch to horrid!! When I need to speak to a customer rep. or a supervisor I can expect to make at least THREE calls in order to speak to an individual who can fluently speak English. Recently Amazon sent me an e-mail informing me my Prime rate is going up another $20.00... for what even worse packaging/customer service? The ONLY reasons I keep my Prime account is for streaming video & music.

I have been using Amazon Prime for a while now and was loving it. Next best thing to getting something from a brick and mortar, and in some cases thanks to what used to be guaranteed 2 day shipping, it was actually better. Over the past 30 plus days though I can no longer make that claim. Order after order is delayed by days or even weeks now. My last order has been a nightmare and Amazon has reordered this item for me a 3rd time now! This item was a calculator I needed over a week ago that was sold and delivered by Amazon Prime.

On or about August 3, 2018 my Amazon account was hacked. I was on vacation at the time on the East Coast USA. When I returned home on August 7, I contacted customer service. I was told my account could not be found. The rep was unable to provide me with much info and I was told I would get an email on resetting my password. August 9th, no email, I call again. This time I am able to glean more info. There have been purchases made which I have not made. There has also been a two step verification set up on this account which I have not done. So the hackers were able to steal my account and secure it! With this information, I closed all my payment accounts associated with Amazon. As I found out this was after they racked up $700 against my Amazon store card.

I purchase many Kindle eBooks - Lately I've been receiving several promotional credits based on my purchases. I can't find these credits anywhere in my account. When contacting AMZ CS, I find I have other credits but had no idea I had them and they could not tell me how to see them or how to use them. This is a scam - provide credits but then there is no way to see them or apply them - they say they will be automatically applied to my purchases - which they are not. How can a company apply credits and keep them SECRET!! Ridiculous feel good scam.

My wife has an account with Amazon.com. I don't need an account, as she shares hers with me. My complaint is that they do not care about where they put our deliveries. My concern is that if they just leave the package at the top of the stairs, (as they ALWAYS do) everyone will assume: A: We are not home and therefore an open place to rob. or B: They see the package there (we live in a senior mobile home park) and figure it's easy pickings for them to take. Now we've had packages stolen that were left for us by FedEx and other delivery services before, so I'm not just some fussbudget. We contacted those services and told them to leave the stuff in a big, closed wicker basket on our porch. They all comply and nothing has been stolen since.

Amazon is large enough to not care about customer service. Lately, it's all gotten worse & we as business owners are starting to feel the pain of poor service or not good quality of goods. They don't care if they lose business owners due to poor shipping services or sellers on their site scamming customers. For every one they lose, they just gain another. They also don't improve their mobile app from being slow, encountering errors, can't add to cart, etc. Not to mention it's not Free 2 day shipping anymore. In addition, their Amazon Prime Membership perks including music & video is NOT worth the money. Look elsewhere. Too much competition nowadays.

I wanted to buy some new headphones so I wrote a note on my phone with some specs of what was needed. This is the only place where this information was written down, I never searched anywhere online and I did not have a conversation with anyone about it. A few days later, I receive an email from Amazon with a link to their site and a list of all the headphones which met these specs! The email was sent to my address which does not have an Amazon account associated with it. The address is, however, connected to my phone. And yes it was definitely a link to the real Amazon website.

I submitted my review about a knockoff PopSocket that Amazon sent and they refused to post my review. They provide a generic reasoning that my review didn’t follow their guidelines. I think they’re trying to silence consumers. Beware of their reviews cause they definitely pick and choose what they post. So If you’re buying a PopSocket from Amazon, beware. They could be sending you a knockoff even though they show pictures of the official item. Here’s the original review on the black PopSocket I purchased:

Apparently Amazon has started using Amazon Logistics drivers, which I assume are Amazon employees, to deliver packages rather than UPS, FedEx, or USPS. I had two orders that were to be delivered on the same day to two different addresses. BOTH packages were too big to fit inside a mailbox & were left propped up (one against the mailbox post & one against a private drive sign) right beside the street. Anyone could have stolen the packages. When I found out about the first package being left propped up against the mailbox post at the street, I immediately called Amazon to complain and express my concern about the second package I was expecting that was still in transit.

I ordered a phone off of Amazon on August 28 and it was expected to be delivered on August 31 by 9PM, alright cool. The day of the delivery which was yesterday I started watching the map tracker around 5PM, said there was 81 stops on the way to my address. The stupid part was that map tracker showed the van literally down the street from me. I watched and watched how the van went further and further away from me. By around 8PM it finally said 4 stops away and by 9PM it said my package wasn't going to be delivered that day. Are you serious??? I watched this person go from a street down from me to nowhere near me. I watched this person driving go back and forth to places they already delivered packages to.

So am on the phone with Amazon again after numerous calls to get our account switched following the death of my husband. Of all the firms I have dealt with, Amazon has been the most frustrating. It has been eight months with me crying as I explain about the situation. I have even sent a copy of the death certificate and tried changing email accounts, etc. Amazon, if you are out there - please don't put other widows through this!

I have been a Prime Amazon member for years and gladly paid for their service, but this year, I noticed it's been lacking, their "Prime membership" doesn't really matter. I get things whenever they can deliver, sometimes not at all, I contact them and they give me small credits, not good enough, if I can't depend on them why pay the yearly fee, seriously, I ordered a desktop stand desk, said it would be delivered Monday, then 8 hours later they said my payment was declined, I called, knowing it was their problem, not mine and they said they fixed it, but it would have to be delivered on Tuesday instead, ok, deal with that.

I placed an order of 5 things (dresses and shoes). They were shipped in 2 shipments. I received one shipment which was one pair of shoes and was waiting patiently on the other items that I needed for my trip only to get an email from Amazon this morning stating that the items were returned and a refund was issued. When I called and inquired why, she said it was probably the wrong address. I explained that couldn't be the reason because I received the first shipment and I've received shipments from them before. Then she stated she didn't know why they were returned but I could re-order them. WHY would I do that, when I need them tomorrow!!! I'm so pissed!

If you can find another place to shop then do so...so call customer service are very, very rude. They are trying to tell me that I sign-on for a gift card. NO, I DID NOT!!! So they decide that they were not going to issue the balance of the so-call gift card that the claimed I purchase, but I didn't. BEWARE THEY TRICK YOU INTO A GIFT CARD THAT IS ATTACH TO PRODUCTS WITHOUT YOU BEING AWARE. Ok, no more. I have been a customer since 2005...I will find other ways of purchasing products. Their products are becoming more cheap by the day. Beware!!! I'm tired of people like Jeff Bezos who is richer than God screwing people over. Beware a lot of the products are not the original.

My daughter purchased a backpack online. using a Visa Gift Card, the very next day another charge came across her card from AMAZON.com. No info on seller. No info on purchase. Just the total of 81.01 which happened to be the total left on her card. This all happened back on July 17th and 18th. I contact Amazon about the stolen money, they do an investigation and send me an email on Aug 4th that they found the person, closed their account will no longer let them sell. Case closed, now wait.

I have purchased twice in June and July the Honor 6A Smartphone on Amazon and they have lost both of them. While I contacted the customer service they were very reluctant to help and done their best to get rid of me every time. 2 of them has cut off our chat conversation and another one has just lied and promised a time to get my issue to be resolved. I felt like Amazon is like a Mafia company while not all the staff are allowed to say lots of things, they just stay basic and when they can't handle the information they will just lie or cut you off. Very hostile and unprofessional indeed!!! I was really disappointed and in tears. I contacted Jeff Bezos on 5 occasions which he totally ignored all my emails.

I have been an Amazon Prime member for years. I will not be renewing it this year. Not only the price has gone up, but the service has gone down. For some reason, I can no longer review products. Everytime I contact customer service, they either "escalate" the issue, and I am supposed to hear back with 24 hours. That was around 2 weeks ago, and I have had to contact them several times since. Each time, they tell me within 6 hours, and still no contact. They are blowing me off... and there are alternatives to Amazon. Some are less expensive now.

I am a Prime member with Amazon. I have been for several years but beginning to think I need to cancel. In the last year, Amazon has either misplaced my order or shipped it outside of the two day guarantee date. Not once have they tried to make it right when it was their mistake. I’m VERY disappointed! It makes more sense to shop local. At least I know I’m getting what I paid for!

I placed several orders with Amazon in Tampa over the weekend with a guaranteed delivery date of Monday 8/27 on a few of the orders. Well, they were all running late so I never received them on the 27th. Then I got notification that they were delivered to my apartment at 3:15 with a picture that was NOT my apartment. This is the 2nd time this has happened in 6 weeks. I have no issues with Amazon customer service, but with their delivery team. The funny thing is, is that I received another package from them an hour later!!! I don't know why they could deliver one but not the others! Now I'm torked because I pay for Prime & with that I get 2 day shipping!!! Now I don't know when I will get my orders!

When buying expensive stuff from Amazon think twice. I used to trust the company but I was scammed. I ordered pair of sneakers but never received them nor they returned me my money. Horrible experience, never again.

I signed up for Amazon Prime because I won a motorcycle service shop and it's great to get parts that I don't have in 2 days. (In fact, they even promise deliveries on SUNDAY!!!) Well, I have learned my lesson. Some things do really get delivered in 2 days, but most of the time, when I order parts (and yes, I did order on my Prime acct), they come in 4-5 days which is no faster than eBay. In fact, the promised Sunday delivery has NEVER been Sunday - in fact, if I order on Friday and expect delivery on Sunday - normally, the item isn't even shipped until Monday! (or Saturday at best). Why doesn't Amazon monitor the sellers who promise fast shipping (which is what I paid for on my Prime membership every month) and they don't do it???

I HAVE BOOKED ONEPLUS 6 ON AMAZON ON 12th Of August. I got delivery on 16th of August and the mobile was defective piece with other IMEI no. From the bill so I requested to replace and two pickups got failed just because of IMEI no. does not match with the mobile. On 20th they finally picked up and still I am waiting for my mobile. It's 27th August today. Customer service is just giving excuses and the answer given by them is still the package is not reached in warehouse so 7-10 working days still it will take. This kind of cheapest delivery Amazon is providing never ever expected from Amazon online shopping this thing. It was the last bad experience with Amazon.

1 week ago had same issue as tonight. Driver went to community leasing office and because office was closed at 7pm left with package and updated status to unable to deliver. Tonight driver called me and said he couldn't enter building so he can't bring package then hung up on me when I told him the only area in the entire complex that is locked is the office being that it was after 7pm. I told him all he had to do was look for my apt number on outside of building get out of car, come upstairs and find apt number on door. He did not, he left and update status that he could not enter building. This is an open complex.

Delivery date guarantees are all fake! Most of the times they will scan the items as delivered even if it's not! Customer service speak poorly English and just doesn't care. Supervisors have a very accondescendant tone. Amazon is too big now and really doesn't care about customers if not only about the numbers.

Despite many complaints and lengthy phone calls nothing has improved. Their last mis-delivered shipment on Aug 21st they wanted me to go file a police report (since there was 119 dollars item) "on my Sunday off" before they will do anything.

I ordered some shirts. Went to checkout. I put code in for my gift card. It accepted it. When I went to look at my account it said I did not order anything and when I tried again my money from gift card was gone.

I have been buying in Amazon since the beginning. They changed everything. They are charging taxes now. Sometimes I had to return an item and you have to keep calling and chatting for the refund. Sometimes they show an improved item and they send you the old one. Sometimes, you can’t you cancel some items, don’t know why. Sometimes you receive your item and you can’t write a review about it (doesn’t let you). Sometimes you want to chat and the person doesn’t speak English (it takes minutes to answer). HORRIBLE.

I’ve been a Prime member of a long time! These days with all the streaming services and the fact you can often go directly to a manufacturer, retailer or eBay and get a similar or better deal there’s almost no point in maintaining a membership. The biggest reason I have one is for free and fast shipping but if Amazon is the one delivering it’s nothing but headaches! I have emailed Jeff Bezos 4 times because of poor delivery service and abysmal customer service and I only emailed him after I was completely fed up from the multiple issues I already had! It was once an amazing company with integrity but those days are gone and I hear more and more people complaining about the same issues. Don't waste your money!

It is mind boggling how a company like Amazon can have such a horrible delivery service. When delivered by AMAZON delivery I receive my packages about 10% of the time. If it's a Saturday, you have to call back on Monday and start the whole process of explaining that you didn't get your packages all over again. They have no way of contacting their drivers to ask them "Where did you leave the package?" I wish there was a way to choose delivery by FedEx/UPS/USPS instead of AMAZON. If your package is being delivered via AMAZON delivery don't expect to actually get it, or get it on time.

I have been Amazon Prime member for many years (10+) and never had any issues with my packages disappearing until recently when Amazon decided to use their own shipping logistics. In the same weeks, I have two packages missing. They both were shipped by AMZL US. I had no issues with other Amazon packages that were shipped via UPS or USPS this week. They all have arrived on time as expected. Please Amazon, don't try to do everything... Leave the shipping to UPS or USPS. Besides, save some business for others. Don't be greedy.

I've been a faithful Amazon Prime member for a number of years and have always enjoyed my shopping experience with Amazon down to their accuracy in having my packages delivered exactly when they said they would. But, unfortunately, the Company has started using their own shipping logistics. It is horrible. They marked my item delivered and handed to a resident. I don't know what resident that would be. I've been home all day waiting, and no one ever came to my door. I live in a condo community where we all have our own individual doors. When I called customer service, they show the last ping of the package somewhere near my home but couldn't definitively say it was at my door.

I received a promotion for a free product after buying it a few months ago. The Amazon account not only won't allow access to use the promotion, all of my purchases made have been deleted as if I've never purchased anything thru Amazon.

Consider shopping on Walmart.com or eBay for better prices and quicker shipping. Amazon just took 4 days to ship an order. Order purchased Aug 20th. Shipped the 24th. Arrives the 30th. Pretty much every online business ships the same or next day. This is poor order fulfillment from the largest online retailer. On a prior order, the items purchased qualified for free shipping. However, the website was charging for shipping. All the items I was purchasing were fulfilled and shipped by Amazon. My order total was over the $35 limit for free shipping. I've order multiple times from Amazon and had no problem getting the free shipping, so I'd like to think I wasn't doing something wrong. In the end, I had to pay for shipping and contact customer service to have them refund the shipping.

AMZL delivery service by Amazon SUCKS big time. I order some stuff online worth 100$ and they delivered it to the wrong address. When I contacted them, they told me that it will be delivered to me by the end of the day but they didn't do it. So, I contacted them again when they say that I should go and get it. I mean this is why I order online or what? When we complain anything to Amazon, then the best they do is extend your Prime membership by 1 month. But what about the trouble it has caused because of their ** delivery service? I was to get that delivered on Wednesday but now it's Friday and I am still trying to contact leasing office who have access to that building to get my package. AMZL SUCKS! They should stop their service!

I have been an Amazon Prime member for many years. In the last year and a half approximately Amazon has been failing to meet their Prime Guarantee. When you check out your cart will show you one delivery date but when you get the email for your order the date will have been changed. You will be lucky if you receive the package on the date in your email. Amazon is fully aware of these companies that they are dealing with for the delivery of our products are not reputable but they still continue to use them and still continue to say “guaranteed delivery”!!!

I ordered 4 speakers from Amazon which were to be fulfilled by Amazon. I received 4 speakers but 3 of the 4 were not what I ordered. I processed them to be replaced. I received 1 replacement speaker two days later. That was a week ago. The money is gone from my account. I have 2 speakers, paid for 4 and when I talked with customer service they seem to have no idea what is going on and zero desire to help. The most I got from one of the customer service workers was if I didn't have a refund in 2 more weeks to call. That isn't even what I asked for. You're probably better off using Walmart.com than these folks anymore.

Amazon will not publish my review because it sheds negative light on their business. Below is their reply and my original review below that. "Your review could not be posted. Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines."

I ordered a vacuum robot. The robot was faulty so I shipped it back to the seller. The seller got their vacuum back but denied receiving it. Next thing I know Amazon denies to return the money back to me because even though the tracking number says the package was delivered there was no evidence that the seller actually picked it up. It's a $350 vacuum. Thank you Amazon.

I took screenshots of my order demonstrating the delivery dates, points used to pay for part of order, and total billed. All three were incorrectly charged. I was over-billed, they used only a portion of my accrued points, and shipping took longer than stated. **-Am-Prime and the rest of them!

I've been an Amazon Prime member for some time now. Within the past 6 months most notably, they have completely failed to uphold their services stated in the membership details for two day shipping. More and more orders started coming late, sometimes a day, sometimes a few, sometimes a week or more, some were never delivered at all. I warn you now - DO NOT EVER PURCHASE A PRIME MEMBERSHIP WITH THE IDEA THAT YOU WILL RECEIVE THE TWO DAY SHIPPING THEY PROMISE. On their website, it only lists that there may be delays if an item is out of stock, or if you order a large quantity. The items I have problems with never are.

I've been a prime member for years. Initially the free 2 day shipping was great. But in the past few years I've had fewer and fewer orders delivered by the "guaranteed" date. I have ordered items for trips that did not arrive in time, causing me the hassle and stress of having to make last minute trips to out of the way retail establishments to buy the same items for which I'd already paid Amazon. Then I had to deal with returning the items to Amazon to get my money back. Then there are the orders that don't show up, or for which the delivery date is changed without notice, apology or compensation. Inevitably when I call Amazon, I'm given a "so sorry" by a rep who doesn't seem to understand the concept of "guaranteed."

Once again, I'm giving Amazon a 5-star experience, this time due to its excellence in customer care, even on a Sunday afternoon. When I had an issue with a local UPS store while trying to print a return shipping label for an item I purchased from Amazon, I contacted the customer care department on the Amazon shopping website in order to have them mail the return shipping documentation to my home. The deadline to return my item was very near so I was in a bit of a panic to get a return label asap - my printer refused to print, the UPS computer and printer were not cooperating, and to get the proper documentation mailed to my home was my last hope... Until I chatted online with an Amazon.com customer care representative.

Shopping online has become not just a luxury for me, but a necessity due to my disability. I no longer have the ability to stroll through stores, browsing the shelves for what I need or to be inspired by what I see there. The Amazon Prime shopping app (both on my phone and on my laptop) has afforded me the opportunity to look at different products I need, check prices on different brands, and read reviews by customers who have purchased and used the products I'm interested in purchasing. It also delivers what I order in a very timely manner, and since I've become a Prime member, my deliveries are free, within a few days of placing and paying for my orders.

I just spend 45 minutes trying to order a simple hair barrette. I wanted to add a few items to get free shipping. Oh my. Many, many things I selected were "reserved for Prime Members only". Many others required that I buy a zillion of the item. I don't really want that many at a time. So on I slogged, putting things in the basket, taking them out. Searching for others that met this narrow window of acceptance. Finally my patience gave out and now I am venting my frustration here. I won't attempt Amazon anymore. There are too many other websites that don't make it so hard to order items. I enjoy shopping, not this obstacle course.

Since signing up for Prime, my experience with Amazon has become less dependable. Not only have I received product which was not as described, but I am repeatedly receiving product past the promised arrival date. I complained to them recently about it & was told they cannot always guarantee shipment delivery - well, why not since this is what I’m paying for??! I would understand if this occurred once, but it now seems to be routine. Also, I recently received a charge on my card for Amazon for which I have no backup or record. I went into my account online & found no such order.

Amazon purchases are increasingly arriving late after date promised. Even after paying extra to ensure it arrives on time. In the latest incident I needed a part for my motorcycle and was going to be fixing it this weekend so I could ride to work next week. I could have gotten this part much cheaper from another source. Amazon claimed to deliver it by Friday with local express shipping whatever that means. I paid extra for the shipping method expecting to have my part on time.

Amazon charged my credit card for Amazon Prime which I did not order. When I called to explain that it was wrong and I want my money back they said it will take 5 business days to get my money back. So they stole money from me and I can't even get it back right away. I have other things to pay for right now and Amazon has now screwed me over for paying my bills on time. I will NEVER use Amazon again and I will be telling everyone to do the same.

I booked mobile from Amazon of Honor company. They given me date delivery 13/08/2018 to 16/08/2018 but till two more days gone but till date Amazon company not given me delivered. Bad experience of service.

This company is here only to steal your money. I`ve set up a seller account, I send all the documents and I`ve paid the monthly subscription fee and the next day they told me that the account is suspended. No reason at all! And the good point is that I want the money back I need to send them more documents!!! For what? And it will last 90 days till they are able to refund me! 90 days? I`ve paid in few seconds!!! Why they charge you if is not a sure thing that you can sell on Amazon? They can charge after verification. The idea is that they will find another reason to not refund you, so before apply to sell on Amazon, you can check for other websites where you can sell safety and of course, with lower fees!

Everything I received was damaged and open. Ordered a bulk of health bars. Half were gone. A candle and was broke in a hundred pieces. One of my friends worked there and was recently fired, one of the top pickers, for bringing in a excused absence from doctor for a gallbladder attack. Was told that's not a emergency. Last time we received clothing from there it looked like something had ran over it. By far the worse experience ever. Please don't shop here. You will regret the experience.

Shipping and annual fee - More and more, in spite of paying the increasing annual fee (although if you are a Medicaid recipient the annual fee is negligible... even though they receive cash assistance, ebt card, free childcare AND tax credits... so theoretically have a pretty high disposable income [LOL income!]... I still can't get my things delivered in the promised 2 day window.

After reading At Night She Cries While He Rides His Steed The First Ever Romance Novel For Dudes I couldn’t wait for the sequel When Darkness Falls He Doesn’t Catch It. I preordered it in April from Amazon because they were supposed to deliver it the day it was released. The day after it was supposed to arrive I went to my account to see if it was delivered to my PO Box. It hadn’t even shipped. Amazon locked me out of my account when I tried to figure out why. When I finally got back in it said the book was out of stock and they didn’t know when or if it was going to be back in stock.

Going on a cruise so I started buying some clothes but when delivered they were awful. Cheap material, didn't fit right. When I contacted the sellers I was told they would give me a few dollars for each order instead of me having to pay to return the item which cost more than the items. This is a rip off & Amazon did nothing to help me. The sellers offered me $3.00 for a $20 sundress. Why would I want to keep something I can't wear. All Amazon could say was that I need to look at the seller & make sure Amazon is shipping it. I feel if you don't stand behind the quality of what you are selling then they should not be on your site. I personally am going back to shopping at real stores where returns are free. There is a huge price for convenience & I'm not willing to be robbed by Amazon or the companies that sell through them.

I always enjoy ordering from their site. They have a wide selection of items and their customer service is top notch. If for any reason you are not satisfied by what you get they have you go through a process and if the seller is not responding they make things right with you if it’s a refund or a credit. LOVE LOVE LOVE.

Ordered 6 CDs. Broke up into several different orders. The very first order was going to take the longest. All orders received except the first one. Was told by "Luv Satisfaction" that PO said it was delivered and to wait another 5 days. I got my mail that day out of the box in less than a minute after it was delivered. Saw him deliver and went and got my mail. Now after 9 days Amazon says they can only go by what the PO says. They are concerned about my negative review and will give me a refund if I take down the negative review. This is all over 12 bucks.

I have over the last 4 months had two orders rejected by Synchrony Bank via Amazon Prime because they hold my payments made on the account for 2 weeks before credits. They charge late fees when there's been payments made due to the fact that they don't credit the account when I make the payment... It clears my personal account and they don't credit my card balance for over a week after! Amazon Prime card is the most ridiculous "credit account" ever to exist on the planet!!!

I ordered luggage aluminum frame carry on, on June 13th to be delivered August 7. It was weird that the delivery was so long in the future but I still felt that demand is oversupply. On August 7th I contacted Amazon and I was placed on hold and then offered a refund. Looking up this seller he has 1 star ratings for nonreceipt of goods. This seller is a FRAUD and should never do business with anyone, especially Amazon. Do not buy from him. Another thing this seller has no contact info and email never worked. BUYER BEWARE.

I order 3 items. All showed being eligible for free shipping. Order total was eligible (not Prime). Same order er also I was charged double one an item. They shipped only 1 but seller blamed Amazon when contacted. Now after a call to Amazon, they blame seller though the Amazon website took this order and by design had facilitated this sale. Amazon sent email showing they contacted seller about double bill. I don't know how it will turn out but mistakes seem to be a policy or website problem needs to be addressed. I'm fed up since Amazon seems to be a good place to be ripped off these days. I see a problem with too many things to count. Now after years of using their site it gets worse not better.

Spent $260 on gold crystal wall sconce from Chinese company. Although ad displayed gold, and silver option was grayed out, we were sent silver. Amazon allowed us to ship the lamp to Amazon in US and agreed to refund based on Amazon return guarantee. When Amazon shipped the item to China the Chinese manufacturer refused to receive or pick up box at FedEx. Amazon then reneged on the refund that cost us an additional $50. Have not receive the lamps back but even if we do we are now out $310.00

Placed my order 25/7 and have yet today 12/8 not received any information about dispatch date. Product was in stock when I placed my order. No information from Amazon whatsoever. Ignorant scumbags! Take your "business" down or we will!

I had been a long time Prime member until recently. I struggled for months with delivery drivers who couldn't speak English very well trying to explain the access code to my building after I had already noted the code on my orders. This resulted in many calls and frustration with Amazon. The final straw for me was the auto renewal of my membership. The charge was processed to a random (non-preferred) card. The charge was disputed and I opted to renew my membership with a separate account. Even though I had proof of charge, my membership was cancelled a second time because of the original dispute. Customer service was dismissive and didn't seem to care that I was charged with no resolution. I used to love Amazon Prime, but their service has changed so much. I will take my business elsewhere.

I'll be honest - I love Amazon and have hardly any complaints about them. My only really major issue is their incompetent drivers who don't understand that a PO Box is at a UPS store - the UPS owner says he watches them drive right by. I've called Amazon Logistics 4 different times and explained this to them - each time they say they will put it in their system, so it shouldn't happen again, but without fail and every 2-months, I get a call from one of their drivers or someone in Washington telling me the driver is having trouble finding my address. Quite sad, especially when I pay so much for Prime.

I order products from Amazon and they were shipped with AMZL. When the products arrived the AMZL deliverer was upset because he couldn't find the address and made it seem like it was my fault. He also said he had called me which I did not get any calls and I was tracking my package regularly. The deliverer then proceeded to return to his vehicle and made me pick up my own packages from the vehicle. I was not satisfied with the service that was provided by the AMZL deliverer.

3 weeks ago, I ordered a range extender for my drone. I received a message from Amazon to tell me that the item has not yet been send. They referred me to the item supplier and suggested that I contact them to find out why the item has not been send. I contacted the supplier, by email, and asked them when the item would be send. So far I have not had a reply, either from Amazon or the supplier. I have come to conclusion that Amazon or their suppliers don't give a ** about their customers. I just wish I had read other reviews before I ordered. Needless to say I will never use Amazon again. So be warned!!

I've purchased 2 books and they were supposed to be delivered on the 27th of July. On the 24th I got an email saying that the delivery was attempted on that day, but I didn't get any card to organize a redelivery or pick up, so I contacted Amazon and they asked me to contact i-parcel. Then i-parcel told me to contact Fastway. After few days, Fastway told me that my parcel was lost in transit. So, I contacted Amazon on the 5th Aug asking for a redelivery. They said it would be impossible. I would get a refund and then I would need to purchase it again. I don't get it. If they still have it in stock why not just send me another one?! Anyway, after a while the representative I was talking to said that she would be able to organize a redelivery.

I posted a three star seller feedback (NOT product review) for Bertoni Eyewear. Afterwards, I noticed that not only mine, but all recent three star and less feedbacks were deleted. According to Bertoni Eyewear, Amazon is the one who deleted the ratings. The URL is **. I contacted Amazon at least 20 times on this issue, but Amazon refuses to let me know why they are manipulating the feedback for this particular seller. I did find out when Amazon does not want to respond to buyers, Amazon support sends the cases to seller support. Since most buyers do not have a seller's account, that means the cases get closed without any easy way for the buyer to respond. I have numerous emails showing this pattern of behavior by Amazon.

I bought 2 Apple iPhone 6 Plus 64GB unlocked, Space Gray for gifts for relatives on their birthdays. One iPhone worked fine. However, the second iPhone arrived "locked" with an Apple ID. I contacted the seller and seller refused to admit sending a locked iPhone, would not offer a return/refund on the iPhone that cost me $479. Amazon customer service were not helpful at all. I even wrote an email to Mr. Jeff Bezos the company CEO and I got a cold shoulder.

I ordered 1" chlorinated tablets, 3' tablets, AAA & AA rechargeable batteries and a battery charger. The tablets say ships on Aug 3rd. As soon as I order it, it says 2-3 months. I thought maybe a typo. I get on chat. The guy says, "Oh that's when it's not in stock." I said, "Oh ok. Well how comes it shows in my email it will come in 2 weeks? I thought it was same day shipping, is it coming from another state or country?" He says, "No, that's not it. It's not in stock." "Ok that didn't make sense because he just said 2-3 months is when it's out of stock." Then he says, "I see it will ship out on the 3rd so you are ok." Again, he is not making sense. How can it ship when it's not in stock? I tell him, "If I knew it was out of stock, which it didn't say, I would have gone to Walmart." He says, "I can cancel it for you." I said, "No because I don't want to wait for the money to go back in my account since I already placed the order.."

The watches I bought were too small for my son. I decided to return this item, but surprisingly at post office they told me it costs 16$ to send this item. I decided not to send it and check with the seller why it's not free. I opened my orders and saw that under item I purchased there are free returns. And it's fulfilled by Amazon. Unfortunately can't add print screen where it's visible that item I purchased has free returns. I contacted the seller, but he answered that I have to pay for return, then I contacted Amazon Customer Service, but they told that the seller send the watches from their place that's why in this case I have to pay for return. So please double check from where an item would be sent or otherwise you have to pay for return. Because even if it's written returns are free, they are not!

I have been a loyal customer of Amazon since 1999. Ordering tens of thousands of dollars worth of merchandise for myself and my company. Now I feel I have to speak out about charges in their practices that adversely affect people's shopping experience. First let's talk about Prime, as most people are aware when you order an item that is eligible for Prime delivery it will usually cost a few dollars more than the same item delivered by other means. Well UPS has come up with SUREPOST and now most guaranteed 2 day Prime deliveries are no longer arriving in 2 days, in fact when Amazon uses SUREPOST it almost always guarantees 3 days +.

Amazon Prime's subscription price is a flat out ripoff. The few products that do qualify now have a markup that more than covers shipping so free shipping is an out and out LIE! Two day shipping only occurs about 40% of the time. Items are often Bojack knockoffs, no name trash, and counterfeited products. Amazon should be raided by the Fair Trade Commission, and have all their records seized. Some sort of legal action should be taken assessing very steep fines and awarding monetary damages to consumers who received counterfeit products and treble monetary damages to any companies whom's products have been misrepresented and or counterfeited.

We are longtime Amazon shoppers but have started seeing troubling trends, including Amazon no longer meeting their delivery promise. Most troubling though, is the $144 charge from Amazon that appeared on our bank account. No orders appeared on our order list and we knew we hadn’t ordered anything. When we contacted Amazon to rectify, they told us it was for an Alexa Spot and that we had ordered it at 3:50 a.m. We conveyed multiple times that we did not order the item and curiously, it wasn’t showing up on our order list like other items we had ordered - I have a photo of our order page and no Amazon Spot shows up.

Product was 1 T Inverter Split AC ordered on 16th July 18. Amazon informed that I if take Prime membership product it will be delivered within 24 hrs. So membership has been taken and order placed Product has been delivered on 18th July with a commitment that installation order has been placed to Carrier the Product Manufacturer and it will be installed within 48 hrs. After 48 hrs on 21st July complaint lodged and again they said it will be done within 48 hr. 2nd, 3rd, 4th complaint lodged with them on 29th July, 2nd Aug, 3rd Aug 18 respectively.

Worst customer service at Amazon. Paid RS.2200 for my products & none of them were delivered, it’s been one month & the only thing Amazon has to say is to seek help of consumer groups. Waste of money.

While I have often enjoyed shopping with Amazon, I feel I must discontinue doing business with them for the following reasons: 1. It is WAY too easy to order something by accident. I have accidentally clicked that "one-click" feature of theirs at least twice in the process of just trying to add something to a cart or wish list.

From sending me broken knockoffs, to sending me empty packages, Amazon is the king of messing things up. Their customer service is also poor, from sighing at you as if you're a inconvenience, to silencing poor reviews for calling them out with sarcasm. Be very careful what you order from Amazon, because getting the issue fixed can be a headache, and a company that doesn't care about the people who work for it definitely doesn't care about their customer base. They have messed up several times and never have they gone the extra mile to make it right. Even scammers on eBay treat their consumers better than Amazon does. It's as they say, you get what you pay for and Amazon is the king of cheap online retail. I'm about done ordering from this joke of a website.

I had purchased a phone on 27th but it was not delivered to me due to their delivery boy who lost my label card and inform Amazon that I had refused the order and sent back my phone to their vendor even I had paid the cost from my credit card & when I contact their customer care they are changing every day and I had to explain all to them and all said we will help you but all in vain. Also write a mail to their QA department but still no response from their side. Result of this is I could not order again as qty is fixed per customer but they still saying we will help you when the offer ended. Here I clear that seller had sent my phone on time but due their poor system I could not got the same. I think we should learn a lesson from it and avoid Amazon until they do not change their way of working and understand the value & time of the customer.

Amazon’s carriers failed to deliver my product and decided to return them after a whole week of me waiting instead of attempting to redeliver the product. Amazon Customer Service team does not care about Amazon’s customers. Amazon’s Customer Service team is not reading the messages I send them, so now I’m here. I put in an order for a product that was set to arrive on the 3rd week of July and ‘the carrier’ could not deliver it, so instead of trying again the next day or allowing me to give them instructions, they return my items! What bothers me is that ‘Amazon’s carrier’ claimed that the products got damaged in transit. I don’t believe that.

For a year, I have been trying to get my book published. I finally got it published but they took the paperback set up and used it for the Ebook which ruined it. So, I started all over again and had a professional format it. When I complained and I did so daily, no one did anything. Instead, they removed my orders, removed my wish list, and my account. All the books I was using for students to refer to AND which they buy from Amazon have disappeared. My order form is clean stating that I have made no purchases whatsoever in the last six months. This is not true I have a number of books here and the receipt slips and dates.

Same day shipping, 2 day shipping, whenever they get around to it is really when it will come. Customer service is less than helpful when it comes to actually tracking a package. I've been being told for 2 days that my package will arrive before 9pm same day. I'm actually on day 4 and still no package. The first two days my package was late I was understanding and had not contacted customer service. The best they can do is offer expedited shipping (did not prove to be helpful) and a $5.00 gift card after that which really seems more insensitive than anything. Why guarantee with no promise?

I have been a Prime member for years. They make me so mad. Every time I ordered something they always sent me the wrong order. They are always charged me money for I have no idea what every time. I got to the bank. They taking more money. I don't know what they did. They write me to email saying that I have too much refund. Well they need to get it together and I would get so much refund. That is a no brainer so I am done with that. I got rid of mine Prime membership and change my account at the bank. Please stay away from Amazon. They are not good. Ripped off.