Amazon.com Reviews

For 6 months (maybe longer) every item I purchased from Amazon and was shipped via the US postal Service (USPS) has failed to arrive, yet USPS claims it is delivered. I have since learned from other people who have witnessed the deliveries, that USPS was simply leaving items on the sidewalk, in an area rife with property theft issues. Every time, Amazon would resend the items or issue a refund and make me repurchase at a higher cost. If they resent the items via UPS or FedEx, I would get them. Every time they sent an item via USPS, if it was too big to fit in my mailbox, I would not get it. 100% failure and I mean 100%.

I have bought one MuveAcoustics earphone worth Rs 600 and when I have received and opened the box, I found the earbuds completely fill with dust; moreover the box was not sealed, it was just untidily taped. When I raised the request to refund my amount into my bank account, I was not getting the option. Also, I called the customer care yesterday to initiate the refund request and I will not do any more shopping with Amazon, but nothing happened and I have not received any confirmation. Again, when I called the customer service they told that there is no option for refund and I can only replace the product. I mean what, executives are not clear, sellers are selling used product. Is that AMAZON?

So, Amazon is pushing the heck out of their "Prime" service. Unfortunately, prime has become "sub-par." Amazon touts 2-day shipping with their Prime service. That is stated in the agreement, as well as on every order marked "Prime." When we ordered some lawn mower blades marked "Prime", the order, placed on August 13, for delivery on August 23. How is that "Prime 2-day shipping?"

I recently purchased a men's mountain bike and assembly service from Amazon. The bike arrived with a broken part, but it was not detected until during the assembly (for which I paid Amazon $90). I tried to contact Amazon to see if they could help me, but they stated that for products supplied by 3rd parties. (Isn't that almost everything they sell??) They won't help and their policy is for me go chase their supplier myself. It seems common sense to replace just the broken part rather than disassemble and return the entire bike at a far higher cost, but there seems to be no way to get Amazon to listen to this nor support the product THEY SOLD. My conclusion: they are a good place only for buying things that will likely never require customer service or a warranty follow-up.

Infuriating bot asks the same question over and over then you get to a CS agent and they ask the same again. They charged me 3x for an item and overdrew my checking account, saying that none of the payments went through so they tried again. Well they went through at my BANK!

Every order I have had shipping issues, from them changing dates to when the order will arrive, to damage, to orders not showing up. The latest issue I order something my mother needed while recovering from surgery. I was given Tuesday as the delivery date, after they shipped it they changed it to Thursday. However, when I was checking out I ensured it going to be delivered by the day she needed. But lo and behold they changed the delivery date after I placed the order. I have also had them try to get me to return a book that never showed up. Took 3 weeks with customer service to get this fixed. Amazon needs to get their act together.

I ordered 2 products from Amazon and got only one but the with the bill of both products. I didn't get that Axe deo. I have been trying to call customer care since 2 hours but can't reach. This is totally wrong and the tracking status showing that product has been delivered 2 days ago. Don't buy anything from this ever after.

I live in an apartment complex & I leave CLEAR instructions that my items CANNOT be delivered to my front door because they get stolen, so instead to put them on my enclosed back porch. I would say 75% of the item, this is ignored, resulting in my item stolen & me being on the phone with customer service for about an hour to get it replaced or refunded.

For years (since 1996) I have used Amazon and without fail they have provided excellent service. Their return policy is hassle free and a key reason to use them. Highly recommended. I had a MP3 player that failed after the standard return date and with a call they said, "Send it back. No problem."

We live in an area served by "Rural Route" postal delivery boxes some distance out on the street from our residences. Some of us have long driveways. We have repeatedly had to call Amazon Logistics to complain that their drivers misdeliver packages either by not even leaving them close to us, sometimes at the wrong address, sometimes just tossing the package at the base of the RR postal box, and, worse, jamming the package into the RR postal delivery box in violation of Federal Law. AMAZON simply does not care. They sub-sub-contract the delivery to individuals who are only interested in the most speed in dropping off packages so they fail to follow Amazon's protocol of actual delivering to the address.

I am unable to log in because of a hacker on my email. I have spoken with 12 representatives over the last 10 days. All of the representatives submit a ticket and I am supposed to have it resolved within 24-48 hours. That has not happened yet. As a matter of fact, I haven't heard anything from them. I have now lost an audible membership that I have had for 3 years. This is truly the worst customer service that I have ever dealt with.

Elite carpet/not yet received - The carpet delivery note shows the order already delivered but no order was delivered at either addressee end or at courier who delivered regularly from Amazon. You are requested to intervene and deliver at earliest please.

I’ve been with Amazon since 2003. I used to brag that they had the best customer service ever. They now have the worst. Prime can’t deliver as promised, most of items are from China and take forever to arrive not to mention who can afford a return if needed. Customer service chat is manned by incompetent, ignorant and non-caring associates who have never been trained in dealing with the public nor in the art of learning the English language. I’ve complained them on so many occasions even asking for management but nothing changes. Probably wasn’t management anyway. I told them and everyone I know that my Amazon days are over. I’ve sold my gift card balance and have left skid marks as I’ve departed. I feel relieved already.

I got the following heartless and cavalier email from Amazon. Gee "big Corpa" nice to know you give a crap -- YOU MUST DO BETTER!!! "We’re contacting you to let you know that our website inadvertently disclosed your email address due to a technical error. The issue has been fixed. This is not a result of anything you have done, and there is no need for you to change your password or take any other action."

An item didn't arrived but is marked as having arrived. The Amazon website is Kafkaesque - there is no way to complain about having been robbed this way, no possible recourse. "Go here to leave feedback" leads to nowhere. Ghastly.

Over the past year most of the “prime” eligible items that I have ordered have rarely been delivered within the two day delivery window. I preferred several special gifts on 11/18 that were needed by Thanksgiving. On 11/21 around 1 pm I checked my account to see that the delivery had been pushed back to 11/22-11/24. Well that wasn’t good. When contacting customer service I get the standard “we apologize for the inconvenience “. They really don’t care because they will do just fine without my business, but I also own stock, which I will be selling as well. While they are discounting memberships for “some” we all pay the price. Not to mention that price will be going up in January. Just go directly to the company you want to order from, at least that way you will get true information rather than empty promises. Thanks for ruining my Thanksgiving AMAZON!

Over the last few months, the Prime items I'm ordering from Amazon are consistently late. Very few are delivered within the Prime 2-Day shipping window, and many are delivered days or even WEEKS later. I ordered a box of pens on 11/9, marked as Prime eligible for 2-day shipping, and they didn't arrive until 11/20. I called customer service 3 times during the waiting period, and was eventually issued a refund for the item even though I got to keep them when they arrived. I placed an order on 11/19 ago for a housewarming gift for a friend that was slated to be delivered today (11/21, the day before Thanksgiving). I just got an email that delivery has been pushed to 11/22-11/24, which is after the housewarming party that I need the gift for. I attempted to chat with an Amazon customer service agent, who was useless and refused to do anything - he would not refund the item or my Prime membership, offered no apology or explanation.

Multiple times, I've ordered items listed as 2-day Prime shipping and they 3-7 days later. Customer service ranges from incompetent to horrible. Cannot locate package and assure me it will arrive tomorrow. Language barriers are an issue and they must read from a script. Service has gotten progressively worse over the last few years. Time to slay the giant, we need another customer-centric company to fill the void. Sorry I renewed my Prime membership and cashed in those Amazon gift cards.

I bought a cell phone from Amazon, and in less than 1 month I had problems with the device, it started to get very hot and the touchscreen was locked. I requested the return of the product, the seller accepted, gave me the data and I posted it on October 31st. But so far I have not received my money and no other cell phone, and Amazon did nothing to try to help me. I have proof of the UPS post saying that the seller received the cell phone, I already called Amazon to clarify and I still have my money and using my old cell phone. I am disappointed with Amazon, and I no longer trust this company to do my shopping.

Over the last year Amazon Prime promises of delivery has failed over and over. I'm one of those people who is willing to pay more for something I can have sooner, the main initial reason why I had a prime account. However, over the last year, Amazon products guarantee a delivery date but once you make the purchase, this delivery date will often change. I've called customer service on several occasions and they are either extremely helpful or totally useless. If you think it's worth paying for an Amazon Prime account for guaranteed delivery, think again. It's totally becoming a bait and switch! The once wonderful service of its guaranteed promise to deliver is failing big time and few in customer service will admit it. I've had so many issues with this, I can't possibly be the only one it's happening to. There are so many other sites that are cheaper, why waste your money on Amazon. Shame on you Amazon.

I ordered an air purifier on Amazon Prime, because I became sick from the unhealthy air in Bay Area, CA due to fires. I was going to purchase a better air purifier from Costco but they would not deliver until the 20th of Nov. Amazon Prime assured delivery by the 18th of Nov. Today, I got a text message that finally my package was out for a delivery. I watched the driver's GPS to literally stop maybe 300 yards away from my house and then, he/she turned away and drove in a totally different direction. I contacted Amazon.

I've had to deal with customer service from Amazon multiple times. They are either amazing or absolutely atrocious. And I have to say 9:10, it's the latter. I have been just plain lied to, misinformed, treated like I was stupid, been ignored, had to deal with a clear language barrier, etc. The latest event was for an item that was mistaken canceled. I contacted Customer Service ASAP, the rep never really answered my questions or paid attention to what I was saying. Kept saying things that had NOTHING to do with my issue. I don't know if they are trying to help too many people at one time, don't care, or maybe they don't have a good enough grasp of the English language. Could be any of these or a combination. They do this to me all of the time.

I am writing mail regarding the subject of OnePlus 6T, I pre-booked it on October - 14 & order Id is **. According to offer, I must get 500 Amazon pay till 6th Nov and coupon code to purchase OnePlus bullet air phone in my email by 15 Nov. Both things I didn't get till now. I called Amazon on 15 Nov and had discussion with customer care person. He assured me I will get that next day on 16 Nov and he informed that it happened due to some technical error in Amazon. I waited till Saturday and called again to Amazon for same subject, customer care person said, “Sorry to call twice for same subject” and assured again I will get both things very soon.

Usually I have good experiences with Amazon and its customer service reps, but after todays online customer service chat I am horrified at some of the people Amazon employs. Enter employee Ruchitha. I was trying to get a print out label for my roommate since he doesn't have Prime and isn't really internet savvy. After he had bought a dvd that wasn't playable in the country, he called customer service and a rep said they were going to send him the correct one. They sent him the same, wrong item. So he had 2 returns to do.

There was a time I was a super-Amazon fan-boy, but those days are long past. If AMZ is good at one thing these days, it is finding new and innovated ways to anger their customers. I try to find the best deal with products all the time and use what discounts where I can. Apparently, AMZ does not like this and has taken to locking people out of their ability to comment on products if they feel you are not paying the top price. Today I had the simplest question about a feature on an item I bought on AMZ, but cannot ask the question as apparently, I am persona non grata these days. I got the product with a discount via research on the net.

Prime 2 day shipping seems to be a thing of the past. I have been a Prime member for years and always received my merchandise in the desired time frame, but no more!! I have had numerous conversations with customer service and supervisors. All they do is give me the runaround and tell me their policy has not changed. "Two day shipping starts when the item leaves the warehouse". They can't ship if the items are not in their warehouses, seemly blaming the vendors. Shame on you Amazon for not telling the truth. To save money, Amazon no longer uses reliable trucking companies to move merchandise from vendors warehousing to Amazon warehouses. They can't ship what's not available. Nice way to save a buck. But keep taking our membership money for services you no longer can provide.

Guys, Amazon say customer satisfaction is first but I had a very very bad experience with Amazon 2 days back. I had ordered MI A2 phone 10 days back and since I was out of station, the moment I ordered the phone I gave a call to customer support to reschedule it. They assured me it would be delivered on 14th November as per my request. After all this communication you won't believe the courier guys used to give me a call daily for delivering the product and I used to tell the same story that it's being rescheduled to 14th. It was really irritating and disheartening.

Twice in the last three weeks we had a delivery from Amazon AMZL service where the driver drive in our grass. The first cut across the grass at the end of the driveway. The second time drive the entire length of the driveway two feet onto my grass creating a 100 foot long rut. I complained and they told me they would look into it. How about repairing my yard... I'm looking for other online services.

I began buying and selling on Amazon.com in the 1990s. I have a Prime Membership, have Kindle Unlimited, was a Vine Voice, a Top 500 Reviewer, and have two of my own books for sale at the site. Over the years I have had packages lost, been charged for items in error, and experienced other issues. So has my husband, who has his own Amazon.com account.

The past six months have left me feeling like Amazon’s promise on 2 day shipping with Prime is a joke and false advertisement. We are paying for Prime and not getting what we pay for. It’s like paying for a product and not receiving it. I’ve had items returned to the seller because Amazon has said they couldn’t deliver to my address halfway through shipping. I’ve had several Prime items take 3-7 days to be delivered because of “delays”. And prices for Prime have gone up. It would be nice to have Amazon go back to being a company that we could rely on again.

I had been a long time Amazon and Prime customer. Although I rarely post reviews, my review privileges were permanently disabled due to their assertion that I was not abiding by community guidelines. After emails and calls to customer service to understand what happened, the only information I received was that they asserted that I was somehow connected or receiving compensation from a vendor for my reviews. This couldn't be further from the truth. With no way to resolve the situation I closed my Amazon account and ended my relationship with their services.

We ordered a furniture storage bench. Box and package arrived damaged. Spent 4 days trying to resolve the issue with customer service. Customer service over email authorized refund that did not have my consent and requests furniture to be shipped back with us going out to get a box. Called them back to explain to them the situation. Agreed to have company sent a replacement and the damaged furniture will be shipped back in the new replacement box. Card was charged again but replacement was not scheduled as originally promised and told that it could not be done this way. We wasted 4 days trying to resolve this issue. Just a terrible experience overall. Wasted our time and money.

In the past couple years the company has really gotten bad. Shipping out used items they claimed were new, shipping me out empty packages that are stamped by USPS saying "received with no contents" And then when I write a review stating the facts that they sent me an empty package they have now blocked me from writing any reviews at all. I was in the top 1% of ranking reviewers and now I'm blocked because they say my review is biased? They shipped me an empty envelope... Simply put, if you don't agree with Amazon or have anything positive to say you're not allowed to post, they had become just like Facebook. They have even removed the not helpful button from reviews, only positive lies are allowed. Now you can't write the truth.

I used to love Amazon. Now they take 2 weeks to fulfill an order. I tried to order one item twice during a 6 week period and neither ever arrived. I was given refunds but what a waste of time. I pay for Prime but deliveries often take well over a week.

They raise the price from $99 to $120 but the service got worse. First, their own brand delivery company (Amazon Logistics) used to false claim the packages have been delivered but in fact, they lost it in transit. Second, their customer service is extremely ridiculous! They refused to assist, appear impatient throughout the call, transfer me to different department back and forth. Lastly, most companies do not recognize Amazon. No warranty even if you pay full price. I suggest you buy directly from the official site. They usually offer free shipping. Don't waste your $120 for unreliable shipping and service.

I cannot give a review on this because I have not received it. I ordered it and two days later got an email that it was going to be late. I called Amazon and talked to a supervisor because the email had said that it was sent to the wrong shipper and in fact it was not even shipped out yet two days later. The supervisor said she would call and do what she can to get it out. I received an email the same day that it was finally shipped. Just received an email again two days later saying it is not on track and will be late again. I looked to see why and instead of it going from Baltimore to Charlotte no it is now in Philadelphia. Amazon is so incomparable. Late shipments are a norm for Amazon lately. If you want something for Christmas do not get it from Amazon. Get in from any place else. At least you will have it in time. Nothing but idiots from Amazon. This is a review I sent to Amazon and they said they could not post it. They don’t want anyone to know the truth.

I ordered a product this morning advertised as same day delivery if ordered within the next 3 hours 44 minutes. As soon as I submitted my order, I get a confirmation stating my order is guaranteed to deliver 11/18 which is two days later. This has happened several times now. Unethical business practice and very misleading. Not only am I overpaying for the product, I can’t even get next day service. Unacceptable.

I ordered on November 12th. Was informed about delivery on the 14th! Got a email that it will be a day late, no problem! Now it's the 16th. Haven't heard anything from Amazon and wondering if my package will arrive... EVER! Needed this item for Monday... that's why I pay Prime! Checked delivery and is still in limbo! No Prime here! Mad about them not even sending me an email. Not worth the free delivery. I got Prime because of the speed not the cost. Once and "if" I will receive my package I'm canceling! Too expensive for this crappy service. I am willing to pay for shipping and wait for it than paying Prime membership for something they promised they can do and are unable to deliver! Waste of money! Gave it one star because I had to, otherwise blank!

UPDATE: I seldom order "same day delivery" - I just don't have the need very often. But I have used it about 3 or 4 times. I have never received the item I ordered on the same day. Never. But I haven't ordered very often; so I have just chalked it up to being random. Last night (Thursday night), my backup hard drive began to fail, and I needed to order a replacement ASAP. Because my work day today was so packed, I decided to try the same day delivery option. I was careful to check before I submitted the order to make sure that, indeed, it was scheduled for delivery by 9 pm tonight (Friday night). The website even said "Delivery by 9 pm Friday."

I am tired of ordering 2 day shipping and find the order is lost in transit or delayed in transit. I pay for Prime for a reason and one main reason! 2 day shipping... On time. Unacceptable to keep messing with people's money and orders. Someone out there needs to give this online retailer some competition, they own almost half the market!

I am a Prime customer and Amazon Prime raised its rates recently which I paid for in order to have free 2 DAY DELIVERY - not 3, 4 or 5 day delivery. Until the last 2 months, whenever I ordered Prime I would receive my products within 2 days. Now I'm receiving products 3-5 days - what am I paying Prime for? Also Amazon's prices have gotten higher than other providers, but I thought that maybe the cost of convenience, along with paying Prime. Now however, I'm paying higher prices, PRIME, AND NOT GETTING CONVENIENT DELIVERY when I need it. I'll not be renewing my Amazon Prime again. I can only imagine how bad it will be as we get closer to the Christmas season.

I have been a long time customer of Amazon but lately, their shipping leaves a lot to be desired. I had a package where the tracking says it was 'delivered' in a secure place at 3:AM in the morning. 3:AM??? I checked and there was no package anywhere. I have no idea what they did with it. I filed a complaint and they are sending me a replacement. I also live in an apartment complex and rather than deliver packages to the door they are leaving everything in the lobby where anyone can pick it up and steal it. I have complained several times about this but it still continues. Amazon delivery service is the worst.

I became an Amazon Prime member because of its two days shipping that is offered IF and ONLY IF a PRIME membership is bought. LIES! LIES! Many times most of the items are advertised as two days shipping with PRIME. Yet arrived days and days later. Also, customers like me, received delivery verification emails on the same day the packages are supposedly to arrive with PRIME, which never came, but the customer service just excuses the lateness by acknowledging that such emails are sent automatically. Give me a break! Conclusion: AMAZON PRIME IS A RIP OFF! DO NOT GET PRIME... NOT WORTHY AT ALL!!! SHAME ON YOU AMAZON???

The promised PRIME "one day delivery" never arrived!!! I placed an order on 11/14/2018 and was offered a delivery date of 11/15/2018 for all of the items in the order being fulfilled by Amazon! I have been waiting the entire day for the order to arrive! Finally, I tracked the order and was informed that it would not arrive until 11/16/2018 and was being passed off to USPS. If USPS runs true to form, I will be lucky to see my order by 11/17/2018! This is not the first time Amazon Prime has missed a delivery date! Amazon is really getting sloppy!

Updated on 12/31/2018: Amazon is not at all what it used to be!!! First they raised their Prime membership cost, then they pretty much stopped Two Day Prime, then orders started coming late (there are times I get a text saying they're four stops away and it never gets to my house until sometime the next day!!!) And NOW I go out to my mailbox on a RAINY day to pick up a package and discover it was DROPPED IN THE GRASS NEXT TO MY MAILBOX!!! I was on the fence about a membership renewal in 2019 but now I doubt I will! The best thing about the OLD Amazon was their customer service and they've lost that completely!!!

Prime 2 day delivery: Longtime Amazon customer with very positive experience until I inquired about delivery changes for Prime delivery. I tried chat twice and did not get an answer. In fact they denied it but gave me small $ credit. Something is up long or short term I do not know. Anyone with info, please share. Amazon is not talking. Bad timing for sales, am looking at other options. Very sad. I always had high opinion of Amazon until now.

AMZL just started delivering in my area of Theodore, AL. Worst delivery service I have ever dealt with, one package was left in a downpour next to a door, when the driver had to literally pass TWO covered areas to put it out in the rain. Next package had been out for delivery for multiple days (when I was supposed to have 2 day shipping). Not what I paid for at all when I bought a Prime membership. Don't waste your money.

I have been a prime member for some time and never had any problems. Now out of the blue my 2 day delivery has turned into who knows when delivery. Forget trying on-line chat or customer service. You will get nowhere with them because they won't give a straight answer. Surely something has changed but they aren't going to admit it. Many sites offer two day shipping/delivery. I guess it is time to start shopping elsewhere. Farewell Amazon.

I love(d?) Amazon. I have been a loyal customer since they opened their doors. I have spend more than I should have at Amazon. The last experience left me infuriated. I purchased tires for my car. Amazon promised to deliver 2 days later. 5 days later - NO TIRES. We call customer service and they tell my husband all is well - they will be delayed. 10-days later - NO TIRES. This is of course after my bank pre-authorized $805. My husband calls again - customer service rep tells him that the tires are NO LONGER AVAILABLE from that seller. We tell the seller, Forget it, cancel the order and we will buy elsewhere.” The rep cancels the order and sends my husband an email that order was cancelled.

I have been using Amazon for years and think that they are great. That was until they stopped using UPS and USPS. Any deliveries from Amazon that I still receive using UPS and USPS, they have been great and by my front door under covered porch. Every delivery from AMAZON’S own new delivery service has always been horrible. I complained to Amazon when one order was left in the rain by this new service.

I met Amazon employees in their IT Dept. They think they are better than others. Very rude ignorant and nasty! When I tried to return defected products they told me I have to call their vendor. The vendor was not even answering! So no RETURN Policy. Period! It happened to me twice and my friend once! And Amazon absolutely does not care!!!

Order one Bell Motorcycle Helmet, it was not available. They accepted the order, waited 30 days for them to get the helmet. After that they simply canceled my order. The item was available on other Amazon marketplaces, they simply don't care. After that I ordered a new Bell Helmet way more expensive, they say the item is available. For 3 days I been waiting for them to dispatch the item. Probably, will have to cancel the order and return all the item I am waiting for them to deliver. Will stop to buy on Amazon if they don't deliver the helmet, very angry with them.

I had ordered an album from one of my favorite artists on Amazon Canada. It was one of the rare items that I wanted to receive the day it was released. The day before the item was released, I got an email saying my order had been shipped. I was hoping to get it the next day since that's what it usually takes. But when I checked the tracking on the Amazon website, my order wasn't really shipped. It was only transferred to another Amazon warehouse. The carrier didn't have any info since it didn't have the package. But my credit card was already charged. It was only shipped 4 days later. I finally got it today, but I'm still mad at Amazon.

I want to share my awful experience with Amazon customer service. Think ten times twice before ordering something from Amazon. So my experience. On Monday (Remembrance Day, Public Holiday) I got an email of “Delivery Attempted”. All day I was at home, there wasn’t any sign of USP delivery attempt. I contacted with Customer service and was convinced that my package was accidentally scanned in wrong location and tomorrow I’ll receive it. Representative said that she contacted with USP (as I understand now, it was false).

Our condo building has repeatedly told Amazon delivery they have to buzz staff who accept the package. Once again, they did not buzz, then emailed me for an access code. Then, this morning two more emails saying packages both were damaged and returned. They will issue a refund. Unacceptable, unacceptable. We have NO problems with FedEx or UPS, ONLY WITH AMAZON. Building manager has repeatedly talked with delivery people. No change in their behavior. We have a building of 85 people. We are FED UP! 85 customers who can't get a delivery person to read instructions at the door, buzz, staff comes and accepts packages. We have 24 hour staff coverage How hard is this to do? PLEASE deal with this issue or we will discontinue using Amazon.

Same old story... A company becomes so big, they stop caring about the people who put them there. I pay over $100/ year for Prime, but they NO LONGER HONOR the terms. I ordered 5 items a week ago and they haven't even shipped yet. The projected date to receive them is almost 3 weeks after the order. I USED PRIME! They are breaking their promise to their customers and everyone is noticing. They better be prepared for the backlash when WalMart and others beat them at their own game. Serves them right if they suffer big losses.

Two day free shipping? Not anymore. Every order I've placed has shown that the expected delivery date on the "free 2 day Prime shipping" is 7 - 10 days. Two days has morphed into more than one week. Even when the purchase is from Amazon rather than its marketplace sellers. It's a total rip off as they're trying to boost their profit margins by not fulfilling their promises. Sounds like they work for the Trump administration.

Please double think before we order items from Amazon. I have ordered a gaming laptop and headset and they cancelled the order and when I went in and try to reorder the same item and found that item price got hiked to 200$. I spent more than hour of time with customer support with no help.

Lately, I have waited and waited for my 2 day shipment to arrive. The "delivery contractors" give excuses that are lies - "had the wrong gate code," "neighbor would not accept," "business was closed," "left at doorstep." I am a business that is open 24/7 365 days a year. There is always someone here. Tracking says the item shipped a week ago, but then, after 2-1/2 hours of "chat" time, customer service admits that the item hasn't shipped. They are a call center trained to use words such as disappointment, frustration, and inconvenience. They also use your 1st name "to build that relationship". Sometimes they will re-send the product and the original arrives several weeks later. Sometimes it does not, making me question if the item was EVER sent.

Amazon double charged my credit card for a purchase I made, and after calling customer service, 888-280-4331, Alexia **. told me it was my credit card company's fault and they needed to reverse the charge. She explained it was a pre-authorization that Amazon always does and the credit card company was suppose to remove it. My credit card company said they never charge us for a pre-authorization but they would be happy to remove the disputed charge. How timely, people are so busy around the holidays, they will probably never notice the extra charge. BEWARE! When I asked to speak to a supervisor at Amazon she refused. And I kept her on the phone while I talked to my credit card company and she still denied any wrongdoing on Amazon's part.

I've been a loyal Amazon customer for almost 20 years. They used to brag about their 'state of the art' distribution facility. I beg to differ. It takes no less than a week just to ship most of my orders. Then I wait the normal shipping time beyond that, so usually two to three weeks to receive my order. In an effort to leave feedback on their website about it, they block the reviews when posted with the item, which I kind of understand. However, the link they provide to leave feedback about shipping takes you to their help system, which is no help at all. Their customer service folks stick to their script, and are rarely able to stray from it. Of course, most of them aren't native English speakers, though I am an English speaker. As of writing this, I will no longer do business with Amazon. I cancelled my Prime membership months ago over this issue, but hoped they would improve after a long discussion with customer service. They did not, so I'm done.

I was stupid enough to buy something from China. 1 month delivery time so I tried to cancel. The company refused my return saying they had "fixed" the problem with shipping but the delivery time was the same. I tried to cancel a 2nd time but was told it was too late they had already shipped. I contacted Amazon and reported the problem. They "reviewed" the request and denied it. No explanation as to why.

We have terrible USPS delivery in 87508. We have complained locally and with USPS national customer service. I spent most of yesterday trying to alert Amazon to the problem. They gave me an email address for my complaint but the message bounced saying the mailbox did not accept messages. In this day of digital communication, they advised me to send a letter! A recent package was left exposed in the rain for 18 hours. It dissolved when I picked it up. The problem is with the USPS but Amazon doesn’t understand that it reflects badly on them. In short, I was stonewalled by Amazon.

I ordered a XL Yoga mat at a cost of $136 and paid 9.99 extra for overnight shipping. I received item on Friday evening after I left for the weekend. When I opened the box on Monday morning after returning, I noticed it was the regular sized yoga mat. I understand things happen, but when I called I was given a grilling on why I didn't report the problem on Friday? I explained I had already left for the weekend by the time it arrived. I was then talked down to because the box it came in was not in good enough shape to be used to ship the item back in the box. All in all I asked to speak to a supervisor twice and at no time was I ever connected to one. What a crappy experience!!!

I ordered a computer desk on 2nd November and the system showed that the ordered product has been sent to my city on 4th November and scheduled delivery on 10th November. The courier company called up to say that it's late today and there is no entry for trucks after 5 pm so they will deliver on next day that is 11th November. 11th November passed and 12th November passed but they couldn't deliver nor they contacted me. Repeated requests to customer support failed to help as they expressed helplessness citing the department that handles furniture is a separate one. The kept arranging call back which again failed to do any help. They said they can't tell for sure when the courier company will actually deliver. I am still waiting and feel cheated and scammed. Worst experience. Stay away and stay safe.

I have ordered a mobile in Amazon India and it was not been delivered for such a 2 weeks time and when I ask compensation for waiting of this much time they said no compensation option with them and making fun with our requests - it’s so irritating to hear their response. No solutions provided by support yet. Don’t buy any product from them, they are worthless to be a consumer.

On a Saturday afternoon, We had a random car with 2 random people come up to the door & hand me my Amazon order. It was not sealed or taped shut at all. Anyone could have looked inside the package, added or removed anything in it. Very sketchy & unprofessional!!

I have been a Amazon customer ever since they very first started business. I have never had any kind of issues with anything. And off I just so happened to the issue was resolved right away. As of right now unfortunately I own a Kindle Fire and enjoy playing a lot of their games. When I first started playing them I never really had the thought of making any kind of in-app purchases. I would practice the game first before I even bothered to make the in-app purchase. I would always keep a prepaid debit card on file, never my actual bank card or credit card and thank God I didn't. Because you will get ripped off regardless how the transaction was made.

Prime membership no refund at all! I paid 1 year prime membership. After couple month I decided cancel it but they paid me zero refund! Amazon scams and theft! They explain me if I make more than 4 order I used all my benefits. My opinion membership cancellation must be depend of time but not by benefits!

Amazon doesn’t take its customers seriously. This is supposed to be my wedding ring. Was supposed to arrive no later than November 9th, Amazon tracking said it would be here November 8th by 8pm. Then all of a sudden it was delayed until the 14th. 9 days after ordering the product, IT HASNT EVEN BEEN SHIPPED. I have no tracking information. Customer service was of no help because even they say it hasn’t been shipped. And instead of finding the item and rush shipping it like they should, I’m supposed to wait until November 14th to see if it even shows up. I’m supposed to get married in less than a month, and Amazon is ruining the whole process. I stopped using Amazon a long time ago because of this issue and after 5 years, nothing has changed. Will never use Amazon again. Worst company I’ve ever had experience with, hands down.

I've been an Amazon Prime member for several years. I've placed one or two orders per month for most of that time. My Prime items have always arrived in two days. I recently placed an order with nothing but Prime items. As in the past. I was expecting it in two days. When it didn't arrive, I checked the website only to find it hasn't even shipped yet. It showed that they don't expect delivery for another four to nine days. I went on chat to ask about my order. They explained that two day shipping means two days from whenever they get around to shipping it. When I questioned it, I was told that was always the policy. I explained I'd never had to wait more than two days for any of my previous orders, but they couldn't come up with an explanation. I canceled Prime. The main reason I was paying for it was the free two day shipping. Prime no longer has a value to me.

Cobra compressor bought on 15/5/2018 and it went on fire over faulty overload switch. The seller would not take the item back and Amazon would not cover it with guarantee because I could not send it back.

I have been an Amazon customer pretty much as long as they existed and a Prime member for about a decade now. I am currently in the process of shutting down my account. Between the nightmares I've heard about how they treat their employees and their invasions of privacy, I was already starting to decrease purchases. Then I started to notice how many crappy 3rd sellers they had (quite a few from China that are important in products that are unsafe). Then it was very clear their reviews are mostly fake, and they do very little to regulate that. I had to use a third party website to scan reviews each time to get an honest idea if they were legit.

I ordered a product with Amazon Prime that I needed in two days because I run a business and I needed one of my machines fixed. I was at home. Nobody rang my doorbell or knocked on my door. I went outside because I had an email that my items were delivered, there were two boxes sitting on my doorstep instead of three. One of my items was missing but they said all were delivered. I called Amazon and spoke with Shantel who got me in touch with UPS who told me my items were delivered. I told them I didnt get all my items and they said they would investigate the situation but could not give me an update until Monday.

I've been a Prime customer without issue for years, but things have gotten progressively worse in the past few months. I placed an order on Tuesday, November 6th, and the FREE 2 DAY SHIPPING had the items arriving on Thursday, the 15th. I fully understand the 2 days only applies to when the item is shipped, this never used to be an issue either, but 7 business days is unacceptable for an item that is in stock. So I chatted with a customer service agent or 3, they seem to randomly disconnect when they can't respond to your question with something directly from their script. One told me it was a "rare occurrence" that an item could be out of stock to my zip code. When I mentioned it was 6 items and 6 "rare occurrences" in one order seemed a bit strange, they disconnected. The final one promised he'd update my shipping to the fastest speed.

I had a chat with their representative. I was frustrated but polite. I was talking about some problems I've been facing with Amazon package deliveries. I was complaining that the service I was provided was not a "Prime service." Suddenly, the representative called Joyce took things personally. "It's not ME who delays the packages, you should vent to Jeff [Bezos]" and generally being rude and passive-aggressive. A horrible experience.

So I ordered a men's coat for my brother. He's 6 foot 8. I ordered a 4X received medium. I emailed the original manufacturer and told them it was the wrong size, then I called customer service and let them know that I was having problems. They said I had to wait 2 to 3 business days for the company to respond legitimately and then they would help me file an A to Z claim. The representative I spoke to at the time said it is my fault for not reading the product description of the manufacturer.

2 day shipping no longer true. Every Prime item I used to see had free 2 day delivery. Now everything, including prime items, shows up with about 10 days delivery. What's the point of paying for Prime? Tried to use chat to explain the issue, that was a complete waste of time. Not going to renew my membership if this continues.

I have spoken with several Amazon reps about that company's refusal to grant discounts to disabled veterans and they just say "they are not available." I told that such a policy shows Amazon to be greedy and unpatriotic, but they do not care. We will do our shopping at companies which do give that discount, like Walmart and Home Depot and others.

I saw an ad on my phone the other day for these Netgear EX2700 wi-fi extenders for 18.99. So I went and ordered one. ON MY PHONE I get the confirmation email and see that I was charged 25 bucks NOT the advertised 18.99. Okay what the heck. Burnt by Amazon once again... So I got to try to connect the thing. The Router light does not light and the device light does not light. I go to page ten of the manual. Page ten of the manual says go online to **. So I tried. The website link is broken.

I have placed several orders in the past 2 years (upwards of $2k+) and nearly every order I placed had been delivered 2 days after I ordered. In this past week or 2, ALL orders I place and request 2 day shipping (which I PAY a subscription for) are showing 1 and a half weeks to 2 weeks expected delivery date. This is not how Prime has worked the past two years. Their customer service reps in offshore consolidated call centers are telling me that the items are not in a local warehouse and that they have not changed their shipping at all and 2 day shipping means that the item will arrive 2 days AFTER it ships (which apparently is how the extra week and a half come in-- allowing the time to ship it-- so I can receive it 2 days after it ships...). This is BAD business and I am hoping that more customers catch onto what Amazon is doing. This is repulsive for a multi billion dollar company to switch up their shipping model and blatantly lie to customers.

For two orders in a row now, the tracking info was a pack of lies. The first order said, "Delivered, package left in mailroom." This is a house--I don't have a mailroom. There was no delivery. For the second order, it said, "Delivered, left with Hector," Who the heck is Hector? The next day, I walked around the area and found my package at a neighbor's house. I'd appreciate it if Amazon would simply say "we're running late" rather than lie and say "delivered."

I purchased a gas tank for my car. It supposedly was delivered 3 days later. I did not receive it. After repeated emails the seller claimed a mistake was made and I wouldn't get it for 3 weeks. It was an in-stock item. When it finally came, it was wrong. Upon initiating a return request, I was told it was through a third party seller so return shipping was not covered. It would cost me $150 to return a $189 item. Why bother. Amazon did not stand behind me even when the item was the wrong part. Hardly fair! To make matters worse, the seller is still on Amazon. I guess it is ok to cheat people. Amazon will not defend purchasers. Beware if something goes wrong. Money is more important to them. Not customer satisfaction.

I have spent over $80,000 year at Amazon as my primary company for business purchases but all that will stop now. They are useless for customer service and the one time I reached a live person to help solve a problem, Temecia kept me on hold for 30 minutes and then woke me up on a Saturday, calling repeatedly at 5:56 AM to "talk about follow up". I would rather pay extra and shop local stores, no more Amazon for me! Everything I buy at Amazon, I can buy local.

Placed an order on 11/1 Using Prime and only purchasing items with 2 day delivery. Turns out it is actually 2 orders, Promised delivery date for orders was 11/3. 1 Item of the 4 ordered is shipped and tracking is given and accurate, Item is delivered on time. The other 3 items were the second order, Friday the second, the order was allegedly sent to the courier. The third passes, no updates on the order's progress. On Sunday the fourth, I got 2 updates one time stamped at 6:00 PM Saturday the other at 8 PM Saturday that the order was delayed. Order now to be delivered Nov 4 to 6. Monday the Fifth arrives updated to being delivered tomorrow. But tracking indicates nothing has changed. Tuesday the 6th arrives no new information.

The customer service of Amazon India is so pathetic. Only the sender has the option to track the consignment. Above all the delivery agents are the most irresponsible. They are not even trained and can speak only the local language. Funniest part is these agents update fake the delivery attempt time on their logs. For instance my consignment which I have not received till date shows the agent made an attempt to deliver the order at 09:21 pm at my office address. (So funny). Dear Amazon, you need to have a customer grievance call center where we can lodge our complaints. We are least interested to visit your app to know about offers as suggested by your automatic voice response. Signing off and boycotting Amazon from India...hashtag coming soon.

I ordered an item with Prime shipping expecting to arrive two days later. The item was delayed twice and then put on an order for a week from now. When I contacted customer support they told me to contact UPS. Why on earth would you pay for a shipping service if they can't even help you when your delivery is delayed?

I ordered a Dr Trust Piston Compressor Handy Nebulizer ORDER # ** on 3rd Nov 2018. It was free of delivery but due to the emergency I paid 100 rupees to get this item on 4th Nov 2018. My 4 month daughter had to take this but Amazon fail to deliver this on 4th and today is 5th Nov. Still I did not receive this. I had to go hospital for this and suffered a lot.

I have never seen worst delivery system and helpline like Amazon. I placed an order on 12th of October. They didn't deliver product. They didn't even contact me single time and they cancel the product and they update customer refuse to take the product... I raised more than 15 complaint but Amazon did nothing. Order no **. Again I ordered new product on 27th of October and I paid 105rs extra for urgent delivery. It's already crossed 7 days of delivery date and still they haven't delivered even after 10 complaint...and without calling me. They are updating consignee unavailable. Order no **.

Prime used to be 2 day shipping. It has gotten too big too fast and they upped their Prime to 5 days or more and their explanation is "the carrier facility is very far away that it is available in" but this has never happened in the past. All of the sudden everything I'm ordering that says Prime is 5 day shipping. Amazon has gone downhill very fast and will lose many customers due to their "read the fine print" mentality that they have become like the rest of them.

Ordered a car seat to be delivered in 2 days. 2 hours before promised delivery time, schedule changes to a delay of 72 hours (estimated). Called to find out why. Supervisor hangs up on me after saying, "Go ahead and return it if you don’t need it." Called again to ask why the supervisor hung up on me in mid sentence, 2nd supervisor didn’t care. These guys were great when they started but have lost their way.

I am extremely disappointed with what Amazon has done to me. I bought a six pack of deodorants for 20.28 USD and instead I received only a single deodorant in a flat envelope. Can you believe it? More than $28 for a deodorant. The most expensive deodorant in the world. They cheated me!

I ordered 4 books through Amazon Prime in the hopes I would have them in time for class. My package was set to be delivered on Friday but I wasn't home most of the day. I knew there was an option to leave delivery information but I assumed that if I wasn't home, my package would be taken to the leasing office. This is what usually happens with USPS or any other delivery service. When I made it home around 6pm that evening, I went online to check the status of my package. I was concerned when it showed my package was delivered by Amazon at 4:47pm. There was a photo of the package in front of my patio door which was alarming. I went back outside to make sure I didn't miss it but it wasn't there.

Ordered product on Amazon Prime with "One day shipping within the next several hours". Amazon quickly changed it to two-day shipping once I had made the purchase and paid. I needed the item for a client appointment and it cost me dearly. I would have bought it elsewhere had Amazon been honest. Customer service representative took no responsibility, was rude and blamed ME! Jeff Bozos' Amazon is making false delivery claims and manipulating consumers to buy based on those false claims. Remember that song by The Who? "Won't Get Fooled Again." Would rather have the truth from a seller, even if it takes longer to receive purchased goods. Reflects poorly on Whole Foods and anyone doing business with Jeff Bozos's Amazon. Pretty sad.

I had mentioned how satisfied I was with Amazon’s customer service was over the years and tens of thousands of dollars I had spent and referred. This is the result of a $1.89 Sea Salt product that arrived punctured and I had video from the handoff from the delivery of it leaking to the counter and my call. Yet they still wanted me to pay for shipping. Send the product back. Amazon rejected the review and wanted it to be more favorable kinda like China or Russia? Below... “Thanks for submitting a customer review on Amazon. Your review could not be posted to the website in its current form. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines.

I recently ordered a Honor 8x mobile. But unfortunately got empty parcel. I contacted several times, but no satisfactory answer not received. Lastly Amazon told me, that they unable to give replacement, because they sent intact parcel and got it in intact condition. In this frustrating situation, I lodge a complain at National Consumer Forum. As per their advice, I am informing to Amazon and giving docket number of complain, which is **. Please take necessary action.

I am in Canada, I ordered "Polymaker Polysher, 3D Prints Polisher, Work with PolySmooth 3D Printer Filament to Create The Layer-Free Print Surface" @ $299 USD with many other products on Sept 25th 2018 on Amazon.com (US site), estimated to arrive by 10th Oct. It was a key component to start my small business, just before Halloween. I had everything ready, but the key product didn't arrived.

I have been a regular Amazon customer making purchases of $2000-5000 per year in the past. But just this week, I placed an important order for a new MacBook Air computer last Saturday using Amazon. It was supposed to be delivered on Monday. On Monday, I got an email from Amazon stating it would be delivered on Thursday (today) instead. On Monday, I called Amazon to complain and to ask for some discount on the purchase since I had to wait three extra days. During that phone call, the Amazon person did not doubt that I had purchased the computer. Today without bothering to call or to check with me, Amazon canceled my computer purchase.

Okay I ordered some DVD from Amazon.com & they arrived damaged. They got them back but will not issue a refund or replacement & they will not close your account. Then you have to deal with their customer support who says, "Your account is closed. No refunds will be sent out." Bad company. Do not deal with Amazon.

Tuesday – package arrives at the carrier facility on time but never got delivered. I called Amazon to see what’s up and they informed me that none ever came to pick it up and it was sitting at the facility all day.

My order of a set of speakers never arrived. When the third party shipper was contacted they gave multiple different accounts on when and why the package would arrive. After more than a month they suggested they could not ship the package. Finally I was told they could not refund the money because they never received the package from the courier. Contacted Amazon directly and they refused to refund my money and insisted that I deal with the third party vendor. Issue was never resolved. I am out almost $200. Buyer beware if buying something from Amazon's third party vendors. Getting a refund or return is next to impossible.

When purchasing Retainer Brite from Amazon from seller Nieboo UK I never received my item. I waited and waited and still never received it. After several back forth emails with the supplier they said they would provide a refund which also was never received. They repeated the same email to me after 2 interactions which felt like it was automated. I then tried to leave feedback on the Amazon site and it wouldn’t allow me because I hadn’t made enough purchases. 1 should have been enough to leave feedback on my poor experience. Do Not use Amazon. Their service cannot be trusted. It would be safer to use eBay.

AMAZON is worst in product delivery. I have purchased a spray paint with vacuum cleaner from Amazon. I have paid the price online on 11 Oct 2018. But still 01/Nov/ 2018 I have not received my product. After contacting Team Amazon has replied with sorry kind of mail & said it is a mistake, OK but still now even after that I still have not received my product. Then on 25th October 2018. I received a wrong product. When I call them they will replace it but till then I am waiting for my correct product. I have again tried to call Team AMAZON India but they again said, "Your product will be delivered within 2 to 3 days" but no result as expected by me.

Despite clear instructions to deliver to my front door, Amazon delivers my packages to the apt. complex "hub" lockers which are located inside the apt office building. One delivery was delayed because the office is locked after 5 pm so they couldn't "deliver" it (to the lockers), but why can't they just bring it to my door (which is NOT inside a building) as instructed? I've called and complained about this (very nicely) and was told by a useless logistics "manager" that he "hoped" that the delivery driver would bring my items to my door as he's supposed to. But nope, they took it to the lockers. Three strikes and you're out, Amazon.

My situation of a How To "So you'd like to..." content on my profile page disappearing was escalated to the Communities Team thing, and a response from a Karen ** had nothing to do with my situation and appeared to be a canned automatically-generated message. I responded precisely about what the issue was and that I needed to talk to a real person, and instead I got a response that no seller account was associated with my email. I never said I was a seller and my question had nothing to do with something I was selling.

I was billed 85.35 on the 21st and again on the 22nd. I called them on the 23rd. I was told I was right and that they would issue an immediate refund. Three days later I called again. "Immediate" was actually 3-5 days due to banking issues.

I wanted to purchase this product which states on the site that it's in stock and delivered to my suburb in Australia as I was logged in. On trying to check out I'm advised that we are unable to ship non-digital items to Australia. If this is the case why state it's available to be delivered to me. Will not recommend this site.

I bought a gos, cb radio and a mp3 player from Amazon. They shipped very expediently but when they arrived the concierge made a mistake and sent them back. Now I have not received my packages and Amazon says that they were delivered so they will not refund nor resend the purchases. I did not received the packages nor did I sign any proof of receipt, so basically the purchases were not received by me. So Amazon took my money and did not respond for the problems. Once I tried to contact them they kept on transferring me from one executive onto another.

The driver get out of his truck, walk almost to my door and then throw my package the remaining 15 feet. The package was electronic equipment... specifically a dash camera and accessories. This is how we get treated after being Prime members since its inception. Oh yeah... Amazon gave me a $5 gift certificate for the inconvenience. :)

On 2 separate occasions Amazon sellers have sent something other than what I ordered. They have no return policy and so far Amazon has given no help. I have spent thousands shopping here over the years but that does not seem to matter.

For months I've been trying to solve a billing dispute with Amazon and Chase (who does Amazon's billing). Last April Amazon offered a free month's trial of Amazon Prime shipping and I agreed to give it a try. During that month I realized that I don't order from Amazon enough to justify paying them $14.00 a month so I called them to cancel my membership. I also brought up the fact that they were charging me $7.99 a month for “Amazon Digital Services” (whatever the heck that is) and I certainly didn't order it. I was assured that they'd cancel my subscriptions and credit my account. They finally canceled the charges on my September statement but they added them back in the same statement! They had been charging me the $21.99 per month for five months and it ended up they didn't actually credit my account for even one!

I ordered the game to be arrived on the release date, but I didn't get it!!! Though the courier is responsible for the delivery but Amazon is also to be blamed. They only sent it out by parcel post which is the SLOWEST way of delivery and there is no guarantee to get it on time and it turned out I cannot get it by the release date!!! If I chose expedited delivery and cannot get it on time WHAT IS THE POINT??? I had to buy another game somewhere else so my weekend wasn't wasted so I can only refunded it and I missed my pre-order goodies. There is no compensation. I wish I could have my pre-order goodies back. :( Never gonna buy on Amazon again!!! Don't give out impossible delivery choices if you cannot make it.

I have been a loyal Amazon customer for 8 years and have had Prime for most of those years and I am going to echo what others have said. The 2-day guarantee is meaningless as there are no repercussions if your order does not arrive in 2 days. Most of mine do but if they don't, there is no compensation. I also get asked to review my purchases, which I do occasionally. The last time I tried, I received a pop up message that I was no longer allowed to review products because I had violated the community guidelines. There was a link to the guidelines and I had not violated any of them, nor had I received any notification from Amazon or any information on which specific guideline I had violated. All of my previous reviews were deleted and I can no longer post anything in the Amazon community, including questions about products.

Amazon has been getting worse with 2-day shipping. Some items say guaranteed 2-day shipping, but the guarantee doesn’t seem to mean anything. They do seem to try for 2-day shipping, but I’ve had a number of packages in which they’ve extended the delivery time without notice, and without any compensation, so I don’t know how you can call that “guaranteed” 2-day shipping. To make matters worse Amazon spams me with emails asking to review products that I’ve bought. Often I will write reviews, but the other day they sent me an email to review a product and then when I went to review the product Amazon revoked my abilities to review products and deleted all of my old reviews. Then I asked them for a reason why they did that, and they sent me this generic impersonal email, and refuse to respond with any more information.

The "Prime" service is a lie. The customer buys because Amazon says it takes more than 2-3 days but it can take more than two weeks. I order items for a specific occasion and had to run to ordinary shop to get it, and to my surprises, cheaper!

I have been asked by Amazon numerous times to review products that I have purchased on their site. When I objectively and civilly report, obeying all their "so called," rules, they refuse to post any negative WARNING reviews that involve a fraud being perpetrated by one of their sellers. I have reported purchases several times that were being sold by a Bogus Company with Bogus contact info: email, phone numbers, websites, and etc. I stated these facts clearly and warned customers not to buy from this site. Yet, Amazon has twice refused to post this review.

Amazon rejected Review-damaged/Torn Package Box-Elliptical: This is what I posted, and was rejected by Amazon: Package torn end-to-end tear, and a gaping 12" x 11" window/Other significant damage to box-the Package was delivered yesterday - very badly manhandled and damaged - torn and is coming apart in multiple places, the biggest issue is that there is a 12" x 11" window in the box on one of the sides - this side is also split into two with a full length cut from end to end.

Amazon customer service has depreciated within the past few month Jeff Bezos earning his billions. I have been sent a console arriving in a color that I did not clearly order. When I was given option I was lied to that it would be resolved then transferred then lied again to be transferred again to be told another lie. I don’t understand how they can make an error and make the customer order from online then for them to correct the error. Amazon has provided when asking to speak to a Manager I got answered in a rude manner saying that they will not help so I would not shop at Amazon again after being treated like this. I advise everyone to do their homework about them before buying anything.

Terrible service. I placed few orders on Amazon in the deals days. Orders were delivered one by one. Few were delivered to my neighbour. But I finally got them. There were in packing slips in bubble wraps nothing. I contacted them - they asked for pic and contact manufacturer. I did both the things. Manufacturer is saying that, "You paid to Amazon not us. Contact them only not us." Then I called them. I spoke to supervisor Abhishek. He talked to me rudely. I told, "Why you placed order with us." Then he told me contact escalation team. I did that again. No help. Again I called. They transferred me to Sushil - supervisor. Again he talked rudely like I'm a criminal. He told me, "Why he contacting Amazon. Why didn't you call us before placing order with them. Please take your products and give me my money. These all kama product are fake.

I just received a Prime envelope that was completely empty and clearly mailed that way directly from Amazon. It was factory sealed, so there is no way that someone else stole the item. I reported this to Amazon and they said they could not help me because the label had a weight on it. .9 oz. They are insinuating that it was weighed before it was sent so therefore I must have received the item. I'm not sure how that could happen other than it was a clear rip off tactic on their part OR there was a technical issue in packing on their end. I'm so disgusted that I'm not renewing my Prime and I'm cancelling my account completely. Their service has really gone downhill lately.

This year Amazon has lost three of my orders, and delayed almost a dozen. I use my Prime account for the "free 2-3 day" shipping, but now orders usually come in 4 or 5 days. Nothing is ever on time anymore. I've never had to complain about Amazon before, but I might as well just go to other sites if they're going to have the same slow service as every other store. I feel shortchanged here.

I haven't had a problem with a seller on Amazon, but I continually have problems with some of the people that Amazon hires to deliver my purchases and those of others. Here are some examples: 1. A package for me was delivered to the wrong house, yet the label address was correct and readable. 2. I just saw an Amazon person THROW a package at our front steps. It was for another tenant and it was raining; I brought it in. 3. Three weeks ago, an Amazon person left a box containing a new trumpet face down in a PUDDLE at the bottom of our front steps. The box flaps came apart when I picked it up. 4. My housemate bought a printer last week. The driver threw it over a railing onto the floor of a side porch. 5. My spouse told me that her place of work has the same experiences with Amazon deliveries, packages thrown, mis-delivered, or never left in the same place twice in a row, despite going to the same office.

I have been an Amazon Prime Membership customer for 3 years and today it came to my attention that I haven't been receiving my benefits for that membership. I have been a faithful consumer by paying my membership fee every year ($300.00) and my bill. Today I realized that for 3 years I have only been receiving 3% rewards on my account instead of the 5% I should have. This came to a $123.00 in lost rewards. After spending 3 hours on the phone with them they offered to refund me 20.00. This is a million plus company that obviously can't afford 100.00 compensation to a loyal member. I cancelled my membership. Shame on you Amazon.

Extremely angry with Amazon service and cheat for refund my valuable money on worst product which was purchased by me. It's real shocking thing to me. I didn't accepted own mistake and sent damage product and denied to refund. It's really ridiculous and shame to this big giant company. I strongly don't recommend to purchase any product from Amazon. ZAAMBUTECH Bluetooth Wireless Headphone S6 for Android iOS & Windows Smartphone & Tablets Best and cheap for Gym use and for Calling While Driving.

My 550 reviews are gone with 300 helpful votes. When I try to review, it says I went against their rules and lost privilege, but I do not know what I did wrong. It doesn’t say! How about letting us know what we did, and then give a warning? Not just wipe out hours of my time trying to help other buyers! Then when I try to call to find out what happened I get somebody in India who can't speak English or even help me. I quit Verizon for the same reason. If I can’t get someone on the phone that speaks my language I’ll put my business elsewhere!

Hello. Wanted to bring something to light that just happened to me when purchasing a high dollar scope from Amazon.com. I just purchased a Steiner T5Xi from Amazon the seller, not a 3rd party seller (want to be sure that is clear that this came direct from Amazon as the merchant) and when I received the package today I received a shrink wrapped sealed T5Xi box with a Steiner seals on both sides of the box underneath the shrink-wrap. However, all I actually received in the original box were 2 freakin' Ice Mountain water bottles inside! I almost got sick.

I had a free product as a bonus. Amazon would not send it to me in Australia. Amazon Australia would not recognise the discount code. Guys, really does your right hand not work with your left? Why this discrimination against Australia.

My credit card was hacked and used for Amazon Prime charged. Amazon representatives refused to give me any information about the two accounts that used my credit card. I wish they could help customers tackle credit card hacking so customers feel safe with Amazon.

3 times in 2 months, Amazon has failed to deliver the items I ordered! This is not the fault of their sellers but falls completely on the warehouse staff. I don’t understand how one can look at an order and pick the wrong items off the shelf. In one of the incidents, I only received half of my order and instead of Amazon just sending me the other half, they would only allow me to return what I received. Amazon hides the fact that their customers are extremely dissatisfied with their service. One cannot post a negative review on the company on their website! My security camera also captured footage of their delivery person tossing a package, that contained glass, on to my front porch! Amazon has gone downhill!

I bought a car rim from Amazon 3rd party... It came damaged out of the box. The seller would not respond to my return request. After contacted by Amazon they had the nerve to me a postage required label... lol not even a printable label. YOU READY? It was a picture of a label taken with a cell phone blurry and crooked... (no kidding)... you're kidding right? You want me to pay for a bent car rims shipping cost? So I crabbed to Amazon and they said, "Take a picture of the invoice, call us and we will refund your shipping and also refund your rim through A-Z program..." So I shipped the rim back to the 3rd party vendor for 66.00 USPS Ground... I felt great, thinking all is well... no way!!! 2 weeks later I asked about the refund by calling Amazon... they said, "Oh the seller declined your refund..." WTH?

This has now happened twice. First time, let it slide, since it only bumped up to next time slot, but this time it jumped up 2 whole time slots, from 8-10 a.M. To 12-2 p.M., (Which is huge when you depend on these guys for groceries) within a second of clicking the tip down to zero, as tipping usually is in person. Anyway, called and spoke to a human chatbot, as he just repeated himself over and over. Then asked to speak to supervisor and she supposedly couldn't do anything about it. She said once the times are set they can't go in there and do anything manually, even when the mistake is on their end, which is pretty hard to believe, being Amazon is such a huge, corporation that felt the need to swallow up Whole Foods.

Amazon failed twice in a row to deliver my package. It may appear they refunded me, they didn't. I blame the first issue on USPS' incompetence but two orders in a row is crazy. To their credit they did send second package overnight, but it came up as undeliverable the next night. I have a Prime account and "fastest shipping" this third package was sent at is two days, which I already pay for. 3rd time's a charm and Amazon has wasted a week and a half for me to wait for my product. I'm cancelling Prime and going to other vendors. I figured they would have refunded my money and sent me the product for all the headache or at least overnighted the last package. The second cs agent was just better at schmoozing but didn't do me any favors.

Have been a Prime member since they came. Out with it and regular Amazon customer before. Used to have Outstanding customer service! Earlier this Month received email. Called in to report it! Was told would have someone contact me in 24-48hrs!! Still waiting 3 weeks later for the email or phone call. Have called in several times. In the meantime get nothing but runaround and lies!!! Talked to them again today was told nothing has happened with my issue which is really super easy to fix but no one seems to know how to want to help. As a business owner and a average customer I am done. I will no longer be an amazing customer and will tell everyone how Jeff Bezos runs his company. Keep it up and you mise well just close the doors for good!!

OK, so when checking out something before I buy from, I will look up the company’s name plus reviews. It has always been negative reviews after negative reviews. So I tested this with Amazon as I know that I’ve had nothing but a great experience with them for almost 10 years. Lo and behold, over 700 negative 1 star reviews. Amazon has been nothing but amazing. Whether I’ve had an issue with a Prime item or sold by a 3rd party, they have made it right.

Amazon prime is a fake promising company which repeatedly failed to deliver all my orders even after 14 days of order. Customer service is only returning and refunding. All exclusive service teams are inactive. They are selling products in the name of customers to outside company, in track it is sold to customer, which is refunded and returned actually... Amazon now is a fake company. Never book on Amazon. You will get cheated.

The Amazon Prime is only returning and refunding service, 14 days after also they can't rectify the delivery issue at all. The retail CSE, escalating team, are the worst service providers. Never go for purchase with Amazon (India)... Utterly waste company, pathetic Prime service.

Amazon promised a one day delivery guarantee and it does not make it in time and they have taken two more days to deliver the product, from that I lost the trustworthiness of Amazon and customer care didn't really care to send apologies later for it.

I’ve been an Amazon Prime member for three years. I’ve always had a very positive experience with customer service and delivery. That was until now. The chat customer service option left me 45 minutes into the chat without being any closer to a resolution—all I wanted to know was why an Amazon Prime product I had recently ordered was not going to be delivered in two business days. I was “hung up on” by the first customer agent—suddenly she just stopped replying. The second agent spent the whole chat explaining why I was wrong to assume that all Prime products would be delivered in two business days. I finally called customer service to file a complaint and it got worse! The agent was the stereotypical, burnt out, annoyed with life “customer service” agent. I will not be renewing my Prime membership. This has been incredibly disappointing.

Being a Amazon Prime member for 3 years, never experienced delayed before. But after Amazon started their own shipping transit, it’s a big disaster. You are such big loser now. Location Duluth, Georgia.

We've had Amazon Prime for a year now. Every package delivered by Amazon Logistics has either been late or don't arrive at all. Huge mistake by Amazon. We won't be renewing our Prime membership since they won't tell us which carrier is being used for the items we purchase prior to purchasing. Walmart and Target have some great online ordering these days. They really stepped up their game.

Orders seem to disappear. I placed an order that was put into three shipments - so theoretically three boxes. It was supposed to come Monday. I received an email saying my packages were delivered. No packages. I looked at the tracking - says everything was left "on back porch." I do not have a back porch, and I have no packages. I contacted Amazon and I was told to wait and see if it came on Tuesday. Not sure how it was going to come Tuesday when it supposedly was already delivered. Now I am having to wait another 24 hours before I can even ask for a refund and reorder...

I received a used facial steamer from Amazon called a Nanosteamer and I sent it right back. When I gave it 1 star on the Amazon website they deleted it. They have a whole bunch of rules as to why they can delete negative feedback if it makes them look bad. They have some nerve sending a used personal hygiene item to a customer. Amazon does not send a receipt with the item. If a customer wants a receipt they have to go to the website and print it out. The item cost $36.95.

Customer service has become horrible and impossible to deal with. Almost every single agent will argue with you and lie. I pay for Prime, mainly for the two day shipping, and I’m lucky if I have my items within 7 days. Anything sold and shipped by Amazon is garbage. And if you buy through a third party seller customer service will belittle you and absolutely refuse to help.

I used to love using Amazon, but after today's delivery, I've pretty much had it. I buy A LOT off of Amazon, and in the past 6 months I can tell you that almost everything that comes ends up being defective in some way. Today was ridiculous. I bought a Samsung IconX headset 2018, pink in color. When it arrived, it had TWO "inspected" stickers on the outside (it was a "used in NEW condition") so I only paid $120. Anyway, I see the 2 stickers and also notice the box isn't taped shut. The outside of the box has a pic of pink earpods on it. I open it up and it's blue, but not only that, it's last year's model, which you can obviously tell because of the charging case that came with it - they are totally different.

I pay a lot of money for the Amazon Prime service, however my packages still never come on time. Calling customer service is very difficult painful process and many times I just take the loss unfortunately.

I went on Amazon and ordered a bunch of DVD's, paid for them and waited. When they didn't arrive according to Amazon they decided to cancel the order and refund me my money. I asked Amazon Customer Service for an explanation and they told me that the order got lost in the Fulfillment Department so they cancelled the order and refunded my money. They said if I wanted to reorder just go ahead, so I did. Then, out of nowhere Amazon found my original order and filled it and charges me again for the original order. This caused me to not have enough money in my bank account to pay my rent. After two days on the Amazon chat all I was able to get accomplished was the cancellation of the reorder. I hope the refund gets to my bank on time for me to pay my rent. Amazon really messed up big time. From now on I will buy all my DVD's from CD Universe.

Amazon is getting worse and worse with their customer service skills. It seems that while they are eliminating their competitors (Sears, Toys R Us, Circuit City, Borders Books, etc), they are turning into a typically corrupt and bad business to deal with. When you order something from these clowns, it does not necessarily mean you will actually get what you ordered. It means you "might" get what you ordered and "might" get it for the price you ordered it for. If Amazon sells out of a product, it could be months before you find out whether or not you actually get the item you ordered at the price you ordered it for.

I have been Amazon Prime and customer since 2010. I have seen a steady decline shipping and handling. Often times packages are 5 other 6 days late. The customer service department has become awful and at times impossible. The most insulting part is being lied to! One representative tells you something. You call few hours later and hear exactly the opposite? I have discovered that the Amazon Choice approved products don't go through any vetting process whatsoever! In fact I believe as a vendor you can buy the recognition for marketing purposes. This is a violation of my trust! I discovered this out after I received faulty product. Amazon refused to refund my money. They would only refer me to the obscure company in China who never responded to obscene amount of requests on my part.

I've been an Amazon Prime member for almost a year now. For only $12.99/month, I have so many options and Amazon products (streaming ANY music I want, at any time I choose on ANY device; Amazon unlimited photo storage with automatic uploading so I don't lose any photo or video when a device fails; Amazon Smile contributes to my charity of choice (St Jude's Ranch For Children in Boulder City, NV); Amazon NOW allows me to order almost anything I need from a grocery store, and delivers it to me within the time frame of my choosing; Amazon Prime gives me the option of choosing 2-day FREE shipping, or free shipping that delivers on a later date - but gives me a $5 reward for choosing the later option which can be applied to my Amazon NOW order (so far I choose the "later option for free delivery" twice and now I have a reward of $10 off my next Amazon Now purchase.

My Prime Membership renewed today. However, instead of charging MY card on file, Amazon charged a customer's card that was saved for future orders. Naturally, that customer disputed the charge. So Amazon canceled my membership without any knowledge to me. When I try to add my membership back, it is now $179 instead of $119. I contacted customer service and Vishal advised me the same. I pointed out the $50 difference and he said that's correct. I said no, I want my account the way it was. This customer had no right to make changes to my account.

I ordered four "Proof Copies" of my family's cookbook, and a Bible DVD for my neighbor. The DVD case was cracked, and wouldn't close. I had to replace it with one of my cases. The 4 copies I ordered were not Proof Copies. I called Amazon today. They credited my account, and sent postage to my email. Now I have to print out postage, repackage the envelope with the four books, take it to the post office, go back online, and order the books I ordered the first time, and hope they send the right books the second time. If it wasn't for the family cookbook, I would have shopped for my neighbor's Bible DVD through eBay. With eBay sellers pay the consequences for bad service by receiving bad reviews... Amazon doesn't allow you to review their service without an email link, which they didn't send. You would think by the service I was given that it was my mistake, and not Amazon's mistake. Please save yourself a headache and shop elsewhere.

I am satisfied with company's job. Bought few products, which was in excellent shape. One of the items I bought per BLACK FRIDAY, it was a really great deal. When these sales begin, it's always a good move to shop online and skip queues in actual shops, so Amazon is a place to be. :)

I have been experiencing bad service by Amazon. They are delivering bad products and of late I am experiencing bad service as well. They are not delivering the product on time. Refund of the bad products returned are always late and often after reminders. Won't be purchasing anything from Amazon.

I’ve been using Amazon.com for practically ALL of my shopping for a few years. I always loved it, until the last few months. Now, when I order an item, there’s no way to tell when, or IF I will get it. When I choose 2-day shipping (lately this has happened to more orders than not), the day it’s supposed to arrive, it says something to the effect “your package has been delayed, your new delivery date will be**” OR “Your package has been lost in shipping. Please contact us so we may make this right”. When they refund you, you still have to keep checking your account to see when it hits to make sure you get the credit. When there are several orders, it’s a huge inconvenience, especially if you’ve used more than one card.

I ordered 2 kid's books for my goddaughter on September 09, 2016. It is now October 20, 2019 and they still haven't been delivered. I called a few days ago and was told they would be delivered by Friday, September 19. I called today and was told they would be delivered sometime next week. The delivery fee was as costly as the books. I told them to cancel the order, as I will NEVER use Amazon again. In checking the order on iParcel, the books went from the US to an overseas company before being sent back to the US. What kind of delivery service is this??? I suppose this is a way of getting customers to order with expedite delivery as this is MUCH more profitable for them. GOODBYE, AMAZON!!!

Second time, I was directed to Amazon by another website, as I was looking for shoes. The shoes I chose were less than $35, and I was directed to buy a little more for free shipping. So I chose some socks and was told I was getting free shipping. When I reviewed the order, I found that I was getting free shipping on the socks and being charged $6.97 on the shoes! Try to send them an email! Forget it. And most of their prices are higher than Walmart for the same brands.

Who still buy from Amazon? Lol. Don’t let them fool you please. Their prices are way higher than in other stores! Some goods are just fakes. Customer service is the worst! They treat you like trash because you are hooked. Amazon Prime isn’t worth it at all. Just give you additional headache. I stopped using Amazon many years ago and since then saved lots of money having much better deals at stores like Walmart, Sears, Target or direct manufacturers!

15 October 2018 I booked Pigeon By Stovekraft Favourite Induction Base Aluminium Pressure Cooker with Outer Lid, 3 Litres (Silver). It's in one day delivery. But after 3 days the product is not delivered. When contact the executive he promise to deliver within 48 Hrs. Now the product is returned. This time executive behaviour is very bad. The executive said, "If you need the product go for another booking." Amazon is giving fake promises to customers in offer period. They are not responsible for anything. They treat customers like a **. Totally disappointed with Amazon. It's totally worst service. Don't purchase in Amazon.

Please DO NOT buy any product from Amazon.in, I had a pathetic experience. I ordered for a queen size bed and received a book shelf. I called the customer care several times and after which they told me that they will arrange for a return with below terms: 1. The product that I actually ordered will not be shipped back as the offers ended. 2. My money would be refunded back within 5 business days once the return is completed. Why should I wait for my refund for no mistake of mine? If Amazon is really customer centric they should have been wise enough to apologize for the blunder and resent my actual product which I ordered. Instead they talk about policies and procedures!!!

Received a product advertised as new with accessories, however, product used and missing accessories. Although Amazon agreed to a refund I had to pay the return bloody postage. Went to write a review on their site and it was censored and not allowed with no profanity just the facts. Never shopping there again.

For the last three years, I get billed for Amazon Prime in October even though I canceled it 3 years ago. Every time I call their horrendous customer service line and spend 20 minutes getting them to refund my money. They do this but I should have to deal with this every year. They tell me every time that I won't be billed again but that's never the case. If you want to lose customers then you're doing a great job because you just lost my business.

Product was to be delivered in two days from Amazon Prime. Received an email Thursday, October 18 at 8:47 PM stating ”Delivery Attempt - Business closed due to holiday “. My address was a residential address in a neighborhood and October 18 was not a holiday. Called Amazon. They said there was scanning issue and they will have it out for delivery tomorrow (Friday Oct 19). Received an email at 10:35 AM on Friday, October 19 stating from Amazon package will be out for delivery in the afternoon sorry for the inconvenience. Then received an email at 1:37 PM Friday, October 19 stating package has been lost. Refund issue. Called Amazon. They said it was scanning errors. Package was never out for delivery and they issued a refund at 10:14 AM. Get it together Amazon or I will cancel my Prime membership. It’s not worth the headache.

Amazon Delivery boys are very unprofessional. Don’t even pick the call. They doesn’t attempt delivery and mention could not connect the receiver. Bad experience with Amazon. Very much disappointed. Very bad. :(

Amazon India has plenty of products, and it’s the best, trustful online provider in India. But they also have the worst delivery department. I have had good delivery experiences but sometimes you get the worst. I ordered for a monitor on 14th of October, Sunday. I opted for two-day delivery. The item reached the final delivery station on Tuesday noon, But they didn't deliver it. On Wednesday, I tried to chat with them over the issue and they said it was rush time and told me to wait for the evening. It didn't come. Then after some talking with them, they made the delivery team pick up the delivery and deliver it that day itself before 9 pm.

I buy shoes for gift my friend on 3 October 2018, delivery date is 8 October 2018, but I never got a delivery up to 13 October 2018. At that time I cancelled the product. They have told me that, “We give your refunds in 3 to 5 working days,” but still it's not. World’s third class online shopping center.

Dear Sir, I know you are a richest man in the world and struggled hard in your like to come to this position. As I work in Seattle from 10 years and tracked you very well. You should stop doing business in India as I am from India, Indian. The people are so rude with my order with my wife. When she called the agent number which I get on my USA number, passed it to wife. They are so rude and no sense talking to women. They are threatening for the 2nd time call that not going to deliver. It's been 3 days. Am wasting my time and additional cost to talk to them from USA, Seattle. They did the same attitude and worst behavior I am shocked. I don't need my items as I don't care and donate to someone from your end.

The product which I ordered it on last week at Amazon Festival Sale. Still my order is not delivered. Amazon delivery without visiting, send messages as could not deliver as recipient not at home. They are lying and cheating. When I contact him again he is not responding. Feeling frustrated and cheated. Very poor service and delivery. #Fraud @amazon IN #fraud. Amazon.com all are fraud. Please don't buy single product from Amazon 24-28 October sale. All their commitment, their promises, their service are false... They are making us fool on Amazon brand.

Amazon is #1 in my shopping experience. I think they should be charged with making shopping experience way too pleasant. I go to my local malls and stores and unfortunately can't get service anywhere near the service I receive through Amazon. I could just shop all day without having to go anywhere and product arrives at my doorstep two days later. Returns are no hassle. I highly recommend Amazon Prime to anyone wanting a top notch shopping experience. Their customer support team is top notch! Can't say enough good things about Amazon.

I have been an Amazon customer for a long time and have had the privilege of rating their products and services. However, learned that when you, truthfully, express your opinion, whether positive or negative, about Amazon products and/or services, the privilege of reviewing their product and services will be taken away. In other words, Amazon cannot handle the truth.

Amazon cancelled Prime after 5 months! When we got our credit card bill, we checked off all the bills. All were accounted for except a $12.99 one from Amazon Prime. We did not buy anything near that date or anything for that amount. After calling Amazon, they checked both of our email accounts and determined it was fraud. That is all they said. Then they said they had to cancel our membership. They were going to issue a refund of $13. 66! We did not ask for a refund or a cancellation of our Prime. All we wanted them to do was to remove a charge that they know that we did not make.

I have been a Prime member for a couple of years now. I order off of Amazon very often and until the last couple of days I have been extremely impressed with their customer service. I had 100 percent confidence my package would arrive on time and as per instruction. Lately this has not been the case and when I called to inquire it seemed like I was not dealing with the same company.

I am disappointed that my account has been blocked now, since we have been posting orders as they have been received. Some orders have been returned to us in Australia, as we have notified that deliveries have been attempted, but in some circumstances the customer has not picked up the item from their local post office where it's then been returned it to us. We have a delivery guarantee with our courier service that allows us to repost an order if it is returned by the courier services at no additional cost. We have been doing this when we received the returns, but as soon as I sent a message to the customer to inform him, a warranty claim is opened and the claim is issued in their favor. This is very unfair to me since I already reposted the item to the client. The messengers do not allow a package to be redirected after it has been published.

Amazon Prime used to work well for me. (I ordered several items nearly every week.) But over the last few months the service has declined a lot: Once I place an order, they often predict delivery later than advertised on the product page. The "Track Your Delivery" reports from the Amazon delivery company AMZL_US are meaningless: just random selections from a menu. Some actual deliveries have been long after the predicted date, with no warning. Now I do research on Amazon, but try to order from someone else.

I ordered some items last month for my grandson's birthday this month. I don't have Prime and don't want it as I don't order enough to make it worth the extra expense. So what I do is to make sure I spend enough on eligible items for regular free shipping. Well guess what! They charged my bank account for Prime this month saying I signed up for Prime trial and didn't cancel it. I didn't sign up!!! The eight days it was supposed to take was fine since his birthday was this month! They insist that I signed up for it by accepting Prime 2 day shipping, but I know I was expecting the item in about 8.

I am convinced that Amazon shows one date for delivery at purchase and then changes it without letting you view the actual, original order to verify the change. I was shown a date of the 16th at order, which seemed to justify the high shipping cost (I paid for the quick delivery that never happened). Now it claims it said the 19th, but will be here tomorrow, the 17th. I know I wouldn't have bought it, paid 1/3 more of the cost of the item to have it shipped in 5 days, because I could walk to get it faster than that. Of course, their terrible customer service acted as if it was their first day (on Earth) and was useless.

I was barred from writing a review on a FREE app because they make you PAY to be able to leave reviews! You are required to have spent $50 in the last 12 months. So because I have spent $40, I can't leave a review, on a FREE app, for what good reason? Hmm? WOW. Just pointless. For anyone with kids - the DisneyNOW app force closes in the Disney Junior option no matter what you do. And if you're like me, good luck trying to even give them a heads up. Apparently they only care if you're dropping cash.

Up to this point I’ve been impressed with Amazon customer service. They seemed to care about their customers, especially if you’re a Prime member, and were always quick to refund my money for any issues with the product. That’s where the caring stops though...today I had an issue with a high-value purchase I was about to make. Right as I was about to purchase the price jumped from $300 to almost $600. Absolutely ridiculous! Thinking they’d want to make this right, still make a sale and keep me as a customer, I called them and requested them to price match their prior price. The agent checked with several of her superiors, then verified with me that the item wasn’t a lighting deal (it wasn’t), then came back and said sorry, prices are subject to change. It was obvious she COULD have made a price change, but someone higher up told her not for this case. I feel disrespected and betrayed. Considering canceling my Prime membership.

Just want to share my latest experience with Amazon... Will never place another order with this company. They promise delivery by a specific date and never deliver on time. I placed several orders in the past two months and have had to call them about not receiving the items. Their ridiculous response to my phone calls proved to be an exhausting experience. I have had numerous conversations with their supervisory staff and not one of them can answer a simple question... WHERE IS MY ORDER...

Pay for Prime but they can't seem to manage shipping on time...nor allow customers to cancel when items are ready for shipment...even if they were already supposed to be delivered. What am I paying for???

I am very dissatisfied with Amazon shipping!!! We pay for Amazon Prime, buy a $900 computer and this was how they shipped it! No packing at all, so the computer box was left to move and bump around inside another empty box!!! Very poor packing! And this is a Christmas gift, hopefully it did not get thrown around too much!!! I get better packaging when I order cheap toys from Walmart!!! Guess I will not be buying anything expensive from Amazon anymore!

I had to call thrice to get a FAULTY remote changed. The 1st executive told me that she has mentioned my problem in the notes and it won't take long when I call again. The 2nd guy "SHALMAN" asked the whole problem again and initiated a request without even confirming the address. He did not even listen to me completely before he started shouting and doubting his own colleagues. Highly disappointed with Amazon's customer service.

It's been 1 year. Amazon customer service always say your money will be back in 5 days. They keep me waiting for 1 hour on hold and disconnect by saying your money will be back in next 48 hours or sometimes in next 5 days. And till now payment of $4469 is on hold from last 9 months.

I am regular client of them a lot of years. I like my products, their prices are so cheap. Amazing! But customer service doesn't care about you... It is the only disadvantage that I see on their side.

I Purchased A Shark Navigator Lift Away Vacuum cleaner for $190 plus US Dollars. When it arrived it had a different power phase than we have In New Zealand. It was 2 power phase. We have 3 Phase. They did not make this known when I purchased. I thought, "Oh well I will just go and get a plug converter $30 US dollars." Plugged it all in ready to go. Turned on. Popping and crackling noises and the smell of wires burning. I immediately contacted Amazon. They sent me a return ticket, etc...

Amazon services totally baffled. Executive doesn't know or not very particular about their knowledge, same for supervisor and there is no one head in Amazon. Supervisor say I cannot transfer the call. Truly they are fraud ingredients. At the time of buying customer care executive told you are eligible for 1000 cashback on purchase of 6000 and above. After 3 days when I did not get cashback I called them then supervisor told executive was not having information and you cannot rely on them for cashback. Cashback Hostile AMAZON.

My son received the first order I bought him but the second part of my shipment was pending cause Amazon couldn’t bill my credit card for the other half of my order. So I redeemed my $50 gift card that was sent to me by my brother in law that was given as a gift. But then my son didn’t like the short sleeve shirts from the second order that was pending so I was able to cancel that successfully and buy long sleeve shirts instead. When I was ready to check out, my gift card balance was already had money taken out. But I haven’t bought anything yet!

Amazon is a worst service provider & fraud. I ordered phone with exchange and delivery boy cell phone is hang & OTP is not working. So the delivery boy cancel the order and Amazon customer care also unprofessional. Not response as well. Only call escalate. After one hour they say order cancel by delivery boy. It's Amazon technical fault not customer fault. It's very worst experience for me.

I ordered 65 inch TV from Amazon warehouse. When the TV came it was unpacked for inspection and the delivery man told me it’s damaged and not to except it. I immediately contacted Amazon’s customer service via chat and was promptly greeted with a friendly agent. He looked into my problem and his solution he provided me was to send out another TV with expedited shipping for free because of my current experience. After waiting 11 days and with no update on my account, I contacted Amazon‘s customer service again just to be told “too bad”. I sent another email asking for an explanation and was simply told the customer service rep basically did not have any power to do what he said. I resent an email with the conversation screenshots to another Amazon customer service representative, once again to be told to bad.

I am very upset with Amazon. I've ordered twice in the last week and keep getting wrong products by shop who they are contracted with. This is a scam. Amazon allows people to continue ordering from them receiving nothing that was ordered and they keep your money. The seller takes forever to respond back and Amazon they can't do nothing about your money or product. Spoke with supervisor Michael. Rude and not understanding at all. States I have to wait for the seller to contact me. What kind of business is these people running? I don't have money to throw away. Don't buy from them!

Don't know what happened to Amazon. I used to be a very satisfied customer but lately it is like they try to get me frustrated: Every delivery is a fail. Either undelivered at all or just being extremely late. The carrier changes the status of my orders to "delivered" but I don't get them. Customer service tells me they will do things but they are not being done. I can't even run away. I have some money in a gift card that I got as a refund. They refuse to cash it and I can't use it for shopping because they keep screwing up my orders and I don't get them. Stay away! Amazon might look great at first but after they lure you you can't even get rid of them.

I enrolled in a free trial period and canceled before the period ended. I accidentally noticed for months I was being billed 7.99 for a subscription I canceled. Just try to get ahold of a customer service rep. Impossible. Been a prime customer for 10 years and will be canceling it on renewal date in January.

July 24, 2018 I received a email saying, "Thank you for purchasing a $50 Amazon gift card." As I was reviewing the email I received a phone call from Chase bank asking me if I making another transaction for $100 of course I was not. I am a Amazon Prime user. I have been dealing with Amazon to get this straightened up and for them to reimbursed and refund my $50 into my bank account just like it was taken out as I’ve gotten the runaround with plenty employees names dealing with my bank every time I talk to Amazon customer service and put on hold I’m on the phone for over 45 minutes to an hour at a time again.

I think their automated review system has a bug in it. Thankfully a human interceded on my behalf. They sent me this message earlier today: "Hello, we have reviewed this situation and have restored your reviewing privileges to our site. We apologize for any inconvenience this may have caused. Review Moderator Amazon.com". So at least they made it right for now, very pleased with that. Hopefully their AI leaves me alone in future. :)

Amazon customer service is not helpful and not even trying to give you info or a solution, even with all the facts that I was pointing of no delivery or carrier carelessness. I am definitely not renewing the prime membership. Disaster... stay away, there are better options and choices than Amazon. That was my review of the product that I didn't receive and that was not posted by Amazon. Way to go Amazon.... with this ignorant attitude towards the customers soon more will realize you're worthless.

I have been a Prime member for over 10 years, and I used to order almost everything on Amazon. It used to be convenient. But that seems to be coming to an end. Each time I had to deal with customer service has gotten worse over time. It has come to a point that their return policy is worse than any other department store, so why even bother with them when you can order same items, sometimes even better deals, and shipped at no cost - most retailers nowadays have free shipping anyways - Amazon Prime delivery of 2 days has barely even been true - always taking 3-4 days, but I never let it bother me much as long as I received the item.

I’ve been an Amazon customer for a long time. I receive email on a regular basis about product reviews. Some I’ve purchased some I’ve have not. I try to be fair on all my reviews. I find it interesting about book reviews that disappear. It appears that any book written by a Democrat or with democratic views that receives a poor review (one star) is deleted. If this is the way Amazon wants to conduct business don’t ask us to review products sold on your site.

I have been a Prime member since 2004 and order many products through Amazon weekly. I wanted to return a sweater that I purchased that is listed on Amazon as Prime and as Free Shipping/Return. The seller from China had to approve my return and then sent me a label telling me that I had to pay for shipping back to him. Uhm, No! I have been in contact with Amazon a few times via Chat to discuss to which they say they will look into it and will contact the seller. Nothing has happened. This has been going on for weeks now.

This is the third time I have not received my item on time or at all. Last week the item did not arrive at all. This week the item hasn't arrived on time again and Amazon says that it doesn't stand behind its third party vendors. So beware when dealing with these people you could lose a lot of money if you deal with AMAZON!

This can't be serious. But it is. A stupid, dimwit Amazon policy will not allow customers to review a product unless they have spent at least 50 dollars on Amazon within the last year. How STUPID can they get? I just bought a product that is not as advertised. I went to make post a review on it to warn others. No go. I haven't spent 50 bucks so I can't review the product I just bought!! Talk about imbeciles. Somebody knock some sense into these idiots. They are braindead.