Amazon.com Reviews

When I know the day my package is to be delivered, I check my front door every 15 minutes because drivers never ever ring a doorbell. Today my package was scheduled to arrive so I started checking. Minutes after my last check, I saw the notice that my package had been delivered, but it was not at my house. I started walking around the neighborhood and found my package at my neighbor's front door. My house number is in large white letters on both sides of my mailbox and also above my garage door and it's not that difficult to see the difference between 633 and 631. This has happened in the past where a package was delivered on the other side of the circle where I live. Another time my package was left in the middle of my sidewalk. There is no excuse for this except laziness and carelessness and I wonder what would have happened if I had ordered an expensive item. I will probably never do that.

Tried to exchange a OtterBox phone case. Never had this issue with Amazon. They normally send the right product, along with a return label to send wrong product back. Now you have to reorder said product and wait for a refund to your card. Now you're out twice the money, until said refund hits your account, which I had one take. Took forever to get to my account like 8 weeks. Let that slide. But now they make you go through all this happy crappy.

I get or used to receive multiple Amazon deliveries every week. Most of my shopping was done on Amazon. Their prices are not very competitive on most of their merchandise but it was convenient to shop there. They make it very hard to contact them in anyway and when it happens they call you at their convenience. They make lots of mistakes such as sending my packages to addresses that I have never lived at, they send the wrong items, send broken items. I have no reason why I put up with Amazon’s unprofessionalism for so long.

I signed into my Amazon account on 9/7/19. What popped up was a survey. I tried to X out of the survey and could not. I decided to take the survey. Sure looked official. After I completed it and selected my 3 free choices (only pay S & H). I was supposed to be charged $4.99, $4.95 and I wasn't sure about the 3rd amount so I signed into my bank. To my SHOCK, I was charged $44.67, $49.95, and $131.85. Amazon customer service said it was not their survey. I changed password. Then I researched the companies. Those companies are alive and selling their goods on Amazon today. Spent all day on the phone Saturday.

Amazon refused to back to third-party sellers. Would not refund my money. I had to go to the seller basically directly. Their customer service is by far one of the worst ones I've ever heard. I will do most of my shopping on eBay more so than Amazon from now on!???

I have been an Amazon Prime member for many years. I have had issues in the past with order delivery and it was not too difficult to get help. Now, however, everything has changed. I had two orders that were to be delivered the same day (Prime 2-day shipping). Around 6 pm on the delivery day, I realized I had not received either order. Upon checking the order status, I was told both orders were delivered at 12:32 pm. Nope! Never got them and I was home all day. So I go to try and get help. Very difficult. After navigating a few unhelpful screens I found an automated chat bot. This chat robot asks a few questions and tells me to wait 36 hours because the delivery company can scan the order as delivered, but still has 36 hours to deliver the package. So much for 2-day delivery.

I was told my order was attempted to be delivered by Amazon via email. The delivery company also texted and said there would be a delay. Amazon lies to its customers. They went as far as saying there was no gate code supplied, the lobby was locked and no one was there to receive goods. I don’t have a lobby or a gate. I live in a single home, and left clear instructions to leave my item on the porch at the front door. If Amazon is going to deny they make mistakes and insults its customers' intelligence, they should at least get with the delivery service so they get their stories straight. Shame on them and I will not use them again. Just another greedy conglomerate getting too big for its britches. I called customer service and was confronted by a person who did not listen and decided to talk over me. Extremely rude and unprofessional!

The products you select on Amazon are rated by customers so you get a good idea what you're ordering. It's the Amazon service that you don't see reviewed, therefore I have three cautions for consumers I have personally experienced.

Last three orders had still not arrived 4 days after the 2 day guarantee. Claims were made that my business was closed so they could not deliver. I own the business. I personally propped open the doors and turned on the neon "open" signs at 11 am. Additionally at 5 pm they sent me an email stating they could not deliver as the business was closed at 6:52 pm. Such a precise time, nearly two hours into the future. Furthermore, if they missed the open doors and neon signs, the abundance of people on the roadside patio at said time should have clued them in. "We are sorry but we can deliver it tomorrow is what I got. How this company has any good reviews is beyond me. I have ordered 4 products in last few months. 3 of them never arrived and I was even refused the 9 dollars refund on my "PRIME" membership.

If you are thinking about selling on Amazon, please save yourself the heartache and money. They do not stand behind the sellers at all, which is sad since they get a percentage and monthly fee off of everything we sell on their site. They refunded customers before you even get items back, as of right now I have not seen one of the items that was refunded. Then the only way to get it back is by contacting the customer?? That is crazy that they can go in and take your money but now I am responsible for trying to get the items back when I personally didn't allow a refund from my account. Anyway, please do research on their "seller forum" prior to getting an account, I really wish I would have.

Purchased 4 batteries from UPS Battery which only powered my Ebike about 15% of original batteries. Just plain poor batteries, but they worked and I had no way to prove it then. They had cost 400.00 and taxes which I thought should be good batteries. The UPS Battery company stated I'm not charging them fully or something is wrong in my Ebike. Time went by and I later asked for refund or return batteries. They stated to much time had gone by. I asked Amazon to look into it three times and they just said wait for a response those three times (once a month). Next I asked Amazon to act on my behalf to get a refund and they claimed then they couldn't because a year had gone by. I had never been told a year is all the time you have to complain and I hadn't demanded a refund or return in that time. One representative of Amazon stated I would receive a full refund and then the next one said the previous representative was mistaken.

It has been about 6 months, more than enough time for this to be solved. An order of lights for my truck miscounted. Never sent the full order. I took the loss, and will never order through them again.

I was so dissatisfied with my recent experience with Amazon.com Customer Service. I’ve been a Subscribe & Save customer for over 5 years with no issues but my order was charged a week early this month and had a devastating ripple effect on my finances. What happened is this: on Tuesday, one item charged 7 days early. In 5 years I’ve never been charged 7 days before shipping. It’s always charged 2 days (3 day at the most). I called Customer Service and they apologized. Said they had no idea why it would have charged so early. They verbally told me that shouldn’t happen and that they would look into the problem. The NEXT day, the same exact thing happened. Only this time for 12 products!!!! My account was overdrawn and my bank charged me for each individual transaction (12) for a total of 240 in NSF fees. I was devastated.

I like shopping online, and most the time I have had a decent experience with Amazon. It is usually pretty trustworthy. But I wanted to mention what has been happening lately. I bought quite a few items for my computer that I am building, some parts from Newegg, some from eBay, and some from Amazon. In each case I used the free shipping option, and I do not have Amazon Prime. I received my items from Newegg and eBay before Amazon had even shipped anything. eBay took 4 days to get to me, Newegg took 5 days, and Amazon? It took 14 days to get to me! Now I know Amazon Prime would help, but why should I pay a company yearly so that they can just live up to the standards of other online sellers.

Amazon treats their non-Prime customers like yesterday's garbage. Some items you can't even purchase if not a Prime member, most items are more expensive than what a Prime member pays. Delivery times are good but the amount of time taken to prepare your order for shipping take days. Also if you try to post a less than flattering comment on their site in many instances it is rejected by Amazon. Makes you wonder just how accurate their reviews are. I really try to find alternative sources for my business now using Amazon as little as possible.

I have seen a lot of shifty service from nearly every corporation that exists as they are all WAY too big to care about 1,10,100 or even 1000 disgruntled customers. However, Amazon takes the prize for most pathetic, non existent customer service. I ordered a phone case Monday morning. My "Prime" membership gave me two day "guaranteed" delivery. Which in reality meant, we will try to get it there by Friday 8 pm. (5 days.) Maybe it's because it's a US based company and given the well know fact that the average intelligence level of Americans isn't even considered par to the rest of the world, they thought I couldn't tell time? They are likely unaware that for less than a dollar I can mail a letter 3000 miles across Canada and it will arrive in 3 to 4 days tops. This company is so out of touch with reality that at 5 pm they sent me a message saying they tried to deliver the product at 6 52 pm.

Very bad customer service. Nobody cares how much customer is in the need of something. Already called more than 5 times. Every time new excuse. We contact the seller. We filed the claim. After placing order in July 12... today they’re offering me refund. That’s ridiculous. I don't need money. I want my product and then said they can’t replace it for me. I have to get refund and place order again. Such a crap. I’m so frustrated now. Have no option other than placing order again and wait for product again. Even supervisor is getting rude and was raising voice by saying that she can’t do anything other than sorry. So mad. Never going to order anything again.

We pay $119 a year for Amazon Prime and in the last 3-4 weeks, we have had late deliveries practically every order. When we complained were even told on one instance that it was because of a hurricane (the package left Phoenix, Arizona, arrived at Las Vegas, Nevada then the final destination in Utah.) that was affecting my order! When you actually check the tracking it is because Amazon has shipped the packages with USPS Parcel Select and USPS Bound Printed Matter. Both services are NOT 2-day shipping options. In fact, both of those shipping options can take up to 10 business days to be delivered.

Not only does Amazon have great products but their Customer Service for the most part is wonderful. Although most times you are outsourced to a different country, I personally have found that when I call it's either South Africa or Philippines and they speak so well, understand me and my NY accent and are quite nice. Let’s face it. Most times you are calling CS with a problem or issue. These agents have to listen to 8 hours of complaints so they themselves need a break. No matter how annoyed I am I try to be on my best behavior and as nice as can be because they too need a break with how nasty we as a society can be.

Amazon deals with too many shady third party sellers and from China. Products from China is cheaply made and takes 4 months to come in. When you are shopping, you don't have time to review each and every product, ask the seller where is this coming from, they take 2-3 days to get back with you, review their website, etc. There should be a filter where ONLY the products from the country you choose to purchase from, shows. I am way too busy for all this research on every single item I purchase. In going elsewhere.

I have been an Amazon Prime member for so many years, that I can't even remember a time I didn't have Amazon Prime and for many many years I've loved it. When Amazon created their own delivery system called Amazon Logistics however, things went terribly wrong on my end. Amazon Logistics has lost, misplaced, misdelivered, and delayed so many of my packages that you'd wonder why I'm still an Amazon Prime Member.

I purchased a vacuum cleaner, it was deflective. I sent it back via USPS, as per vendor instructions. Vendor claimed he never received it. USPS tracking info shows vendor did receive it, but no signature. Amazon did nothing to mediate this situation. I was never offered a pre-paid shipping label or any assistance at all. I am out $209 for the vacuum and return shipping and have nothing to show for it. I will never buy anything from Amazon again.

The Amazon ad said NEW and the photo was pristine. That is what I expected. The item I received had a blemish on the top side and corrosion on the bottom side. I did not expect to have to employ a silver smith before presenting the item as a gift. I included pictures of the blemish and the corrosion. I submitted a review to Amazon exactly as written here. They refused to accept and display it. They did send me a refusal of review email. John **

Do not ever buy from Amazon!!! They have the worst customer service ever, their products are cheap and are made from china crap, and their 2 day shipping is a complete lie! Amazon also completely and utterly destroyed US retail and big box stores. Take Sears for example, Sears was once the most dominant store and now they are just about ready to close up for good. I will never ever give one single penny to Amazon after what they did to Sears and US malls. I recommend you do the same or they will become a monopoly!!

Unprecedented. The perfect word to describe Amazon. In every positive sense of that word! All because of one man - Jeff Bezos. What an entrepreneur! What a vision! This is from personal experience. Let me explain. I had given up all hope, after a horrible experience with Amazon.ae (formerly Souq.com) - due to a Herculean effort to get an order cancelled and the subsequent refund issued. I have never faced such a feedback-resistant team in my life! They were robotically answering my calls and sending me monotonous, unhelpful emails, followed by absolutely zero action!

Amazon started off as the model for customer service for internet-based companies. It's given up efforts to maintain that lofty status in favor of the crappy service that many companies now offer. It's near impossible to use their website to find a mechanism for a customer who wants to make a complaint. The chat service they offer doesn't work (I tried 5 times). When you ask for a callback you get an Asian agent who barely speaks English speaking to you from a room that has a cacophony of noise from other agents, making any significant communication impossible. The agent is helpless to provide any more service than you can get on the website. Amazon, you're blowing it big-time. Your initial focus on customer service was part of what made you grow. You've forgotten where you came from.

I ❤️ Amazon. Low prices. Good deals. You have your occasional mishaps like my daughter's party. I ordered toys for activities. 1 item never showed. I called. They said they would resend. PS It was too late for that. I have two younger kids. They find everything. We just hit spring break. I had Prime 2 day delivery any. I waited to order any. I got a refund. I had to go to Five Below. Ok 3rd party's description and you end up missing some and you're like, "Can't they just send me what's missing? I love the rest." "Oh no. We will just give you 10% off or send it all back." "Ok cool. I'll just keep it."

Usually I have a positive experience with them until the one time I have to call about an issue with shipping. In this case what I got is disinterested, unempowered associates who offered gift cards not actual solutions. I needed to be sure an order arrived on time for a customer job. It seemed very apparent all she could do is read my order information (the very same information I already had access to).

No respect for privacy at all. Every day they send a new text about this or that, claiming I'm some valued customer who bought from them when I am not, so I block the number, only to have them send another from a different number. My advice: don't let them send notifications by text, calls or emails whatsoever including deals on shipping rates or customer satisfaction. Better yet, find somewhere else to do business.

In one day I received three emails confirming book orders I didn’t make. I disputed the charges with my bank, cancelled the credit card and changed my password on Amazon. A week later another order was made by someone, but didn’t go through because the payment information had the cancelled number. I contacted Amazon. Their representative insisted the order came from my device. It didn’t. I had to cancel the account.

I bought a phone from your website and after some time, it was felled in water so I return it back as the phone is waterproof and it's was not working after this accident. So I returned it back to Amazon and I received response from seller which was not understandable but ignoring all previous. Actually my main complaint that I request to return my phone back as I will fix it outside, but my phone was never back. I'm waiting more than 2 weeks and every time I called customer service I faced unskilled, unprofessional and untrained people especially from Egypt make me regret that I called them, they always give excuses - said the delay was happened because of the issue between the delivery company and Amazon???! Now as I informed to CS supervisor if the phone is not deliver back to me last week I will not accept to receive it and will ask for a compensation for the time I sat in without phone because of Amazon.

Classic Amazon - advertise a sale item, allow you to place and order, but then can’t fulfill it and end up cancelling it leaving you without a product which in turn costs you twice as much or more to find a replacement item. They have no problem charging me for my Prime service or anything else, but have horrible service in fulfilling product orders! Don’t order from amazon if you actually want to receive what you’re ordering. It’s better to get it from a reputable site that can properly manage inventory and customer service. If it’s not important and doesn’t matter much, then amazon is an OK place.

I have continued to contact Amazon about a hold they placed onto my acct. They continue to assure me that an acct specialist will reach out. They have not. At this point it's borderline comical. I have always heard about how great Amazon's Customer Service is. Turns out they are just as poor as any other large corp.

Twice, I have entered a Neg review within Amazon.ca regarding the process of purchased product. My review was rejected via Amazon. I viewed the current reviews of this product, all Positive. It seems like Amazon, rejects all Neg Reviews of a Product associated with Amazon. All Neg reviews are filtered out and returned by the owner of the review, this gives a false review interpretation of the complete process!

I just ordered an item from China yesterday. It says it will not arrive for 42 days. I want to cancel my order since I just placed it. But despite Amazon leading me to believe in several places that a cancellation is possible...it is not. All links to cancellation lead to steps as to how to get a REFUND--NOT A CANCELLATION--implying I have to wait for delivery, then return it to China, then wait how much longer for a refund? Their cancellation process needs to be reinstated and clarified.

I trust Amazon the most and I think they have the best customer service and superior service. I would always recommend Amazon to everyone. They are fast and very reliable. I would never go with EBAY or any other online shop.

I choose a particular product on Amazon because it indicated "Delivery today". It then said it would be delivered by 9PM. At 9PM it said that the delivery was late. Since I didn't get it that day I reasonably expected to see it the next morning. Now it's saying that it won't be delivered until tomorrow. I needed the product soon for health reasons. I would have gone to a local store if they hadn't indicated delivery today. If I decided that waiting 2 days was ok, I'd have chosen a different product. Amazon really let me down in this case.

I made an online purchase with Amazon gift cards on Aug. 20 (7 days ago). I received an email the following day saying that my account had been put on hold until I fax them a copy of the receipts for the gift cards used. They said they would contact me within 24 hours after I submitted the receipts. I have faxed the receipts two times and called customer service 4 times now. Customer service says there is nothing that they can do other than send a note to the Accounts Specialist department and that someone from that department will contact me within 24 hours. No one has contacted me. Customer service said that the Accounts Specialist department does not have a phone number where they can be reached and that I will have to wait for them to contact me. I'm still waiting....

Ordered $1000 in car parts, one in particular being a $700 order. Amazon lost the purchase and still charged the credit card that was issued through them for the purchase, meanwhile taking the order number off of my updates and all that. Customer service is no help. I ordered the parts 2 weeks earlier to make my life easier but amazon of course had to make it difficult. Looks like going back to eBay and whatever other online shopping sources there are other than amazon. First time purchasing experience was god awful.

Contacted support over a promotional code issue. The issue was I was browsing Amazon.com on mobile when I received a pop up to download the app and log in for the first time and I'd receive a $10 promotional credit toward my next purchase of $20 or more. I followed the link and downloaded it straight away and logged in. The instructions said it would take up to 7 days to receive the email with the $10 code. After 14 days of not receiving it, I contacted support. Yes I checked my spam folder every day. I explained this to 4 different representatives. They requested a screenshot of the promotional email. How can I provide that when the issue is that I never received one. Instead, they wanted a screenshot of the promotion screen. How can I show that when it was a one time pop up, and the promotion is now over!? Because I could provide neither of those, they basically told me too bad.

I purchased the 96 pouches of survival water and two packs of protein bars from them for our off-road Jeep vacation on August 17-23, 2019. They said this package would arrive between August 14-16 so that was all good as we had been very excited for our trip to the high mountains. We waited for the package to come on Friday the 16 since it has not come yet just to get a disappointed email saying it was rescheduled for Tuesday the 20.

Unfortunately, Amazon has no support for it's sellers. Bezos has turned over the customer support team to India, which they have trouble understanding issues. If a customer files the holy Grail of complaints, (the A to Z guarantee) he gets his money back guaranteed. Seller cannot win. Buyer claims he didn't receive it, even though tracking says he did, seller loses and Amazon gives him his money and seller takes a hit. Buyer claims no longer needed, item damaged, changed mind, inaccurate website description, buyer wants his money back BUT he wants to keep the product. With the very high fees sellers are paying to Amazon to sell their wares, Bezos has offered no support to them whatsoever. I thought eBay was bad in terms of helping to support their sellers and their encroaching high fees but Amazon takes the cake.

I sent for a Samsung micro sd card of 256 gigabyte, but received a 12 gigabyte card. When I checked the reviews on Amazon for sd cards many people had the same problem. I believe a company like Amazon should not be selling counterfeit items. When I wrote a review on Amazon about the issue, that it was fake it was blocked and you can only say that you had a problem with the SD card not that it's fake and I will buy SD cards from the manufacturer itself.

So I'm calling customer service. Called them about 7 times. Neither of them could tell me if my item was ready for pick up. Real poor customer service for an easy job. Never again getting an item sent to the hub. They don't know how to tell you if the item is ready or not.

I ordered a product on Amazon that I NEED by today. The tracking info all day said out for delivery then all of a sudden as I am outside in my front yard it says a delivery attempt was made and no one could get it. So I call and literally argue with some lady for 45 min saying no one came so she puts me on hold and comes back a couple min later and says, "Oh no no one came. They were misscans." Mind you this is after the order said GUARANTEED by the 22nd and it’s the 23. Now I’m going out of town in the morning and they are saying they can’t do anything about it when they still deliver for another 2 hours at the time. You GUARANTEED it by yesterday. I let it go cause I still had today but now I find out their driver lied and said they went to my house but didn’t but they still won’t bring it to me.

I've been buying from Amazon online since they only sold books! I am a Prime member, and rely on that to get products that I need right away. Just twice in the last 2 weeks, I've been "notified" that my package is running late and expected now a few days later. That's NOT what I pay for with Amazon Prime and I'm not sure what company they've started using, but it sucks. And there's no way to contact/write to them except a "chat" where they just tell you the same thing: "We are sorry". Very disappointed and rethinking continuing to use them.

Did some research on hard side vs soft and went with the soft expandable. Have had different types of luggage in the past and just like the soft sided. Still very durable. I like the wheels on this one and really like the attached TSA lock. Seems sturdy enough, we'll see. Also being from Amazon, if you don't like it send it back. Play with it at home.

I bought a Zouvo vacuum, as it was in deal and was sold by AMAZON..thinking it would be great! All that expectations on AMAZON went in drain once I received the product.. It's absolute garbage of product. It's a piece of plastic not better than a kid's toy. I bought many products from Amazon but never seen a such a cheap product.. I guess even Dollar store rejects them to sell. LOL. Also when I tried to return AMAZON has very bad return policy on this product.

The worst company ever to deal with. Rip off con artists who keep taking your hard earned dollars. BS customer service and zero help support from Seller Central. Bezos, shaaaame on you!! You've set up a totally generically computerised ** company who rips off their sellers and doesn't give a ** about the havoc and stress that's caused. Sellers beware, get out before you end up on the 'Bezos chopping wagon'. Sellers, leave this rotten sinking boat and stick it to Bezos right where the sun don't shine!!

Upon receiving an hard drive from Amazon which I paid full price for a new product. I noticed the hard drive had pictures of people, cars, houses and family members that had clearly been taken with a phone. A few weeks passed and the hard drive began encountering issues reading files and would constantly cause my pc to freeze, crash, and hang during applications and games. I’m aware of the fact that amazon has a service called amazon Warehouse where they sell refurbished items and I’m disappointed that I was sold this iHDD advertised as a new product.

Amazon used to be a great place to order great stuff and have it delivered fast. I am a Prime member and have been for years. In the last several months it seems Amazon has found its way into the gutter. Several products I have ordered based on the site reviews have turned out to be junk. I can't understand the reviews being so good for products that are basically junk.

I have been a long term Amazon customer but lately, finding it best to be super vigilant when purchasing through Amazon. Some of the sellers that are listing there are pretty shady. Received a package this week for an Amazon order and was surprised that the order came from Walmart.com, not Amazon. The box was a Walmart.com shipping box and the return label said Walmart.com. Checking the Walmart.com website the exact same item was listed for sale for $10 less and free shipping. Complained to the Amazon seller and asked to return the item because it was shipped from Walmart.com yet listed on Walmart.com for less.

Ordered a tie on 20th Jan 2019 for 349rs. and never received the order. When the order was to come to my place for delivery I used to wait at home and then when I check the status of the order it says delivery guy was unable to find the address! No one ever called me and no one came for order. 2 times I checked the status update that delivery guy didn't find my address and the third time my order went back from where it came..and then in Feb I received refund of the amount which also I was not knowing as I didn't got any notification. I was waiting for my order like mad. Then today I came to know that my Amazon pay balance also got expired worth 651 rupees with no reminder or alerts.

After not been able to contact this department they suddenly decide that I was not scammed. Although someone else has taken my giftcards as also I have the originals they decide this without knowing the facts. This company should do a better job on their peoples. They dont care about you and if you want to tell them the honest story you need to fill in a form and perhaps they call you. Worst company ever. Peoples it's not because it's big that this is a good company. All proof is with me!!!! Watch out they are NOT a good company.

After a decade of being a loyal Amazon customer and still continuing to shop on Amazon frequently... But I just realize that I get so aggravated each time I need to place an order online. There's no 'go back to cart' button/option. Hahahaha! It is insane! I literally have to close my browser and open Amazon site again. For years! I've been doing that because I need to double check or make some changes to my shopping cart. Really?! I mean, really?! It is almost 2020 outside. I feel like I'm back in 90s. It's Amazon, how could this happen and last for so long???!

Do not use Amazon. They do not care about their customers, their employees are horribly trained, and they make no attempt to resolve issues. Their security is outdated and beyond ridiculous. I'm going to make every attempt to cost them as many customers I can. I am going to post to every social media possible and if they only lose 1 customer, I'll still be happy. I am asking for the most basic fix and they can not provide it.

Always fresh food, packaged and delivered without any issues. I love this service! There are so many items to choose from and I order things that I can't find locally in my grocery stores too. I order at night, wake up and my delivery is on my front porch.

So I have had an Amazon account for YEARS! I changed my cell phone number 6 yrs ago. I have been trying to change it on my account and I can't because some idiot with an EMPTY account is using my number to sign in!!! I told Amazon that this is my number and I have had it for 6 freaking years and they are telling me there is nothing they can do. So somewhere in the world some jerk is using my number that I can PROVE I own and they won't do anything about it!

Actually speaking to a person at Amazon proves impossible. It required multiple links and entries to be able to speak to someone. My questions was rather simple. I have a manufacturer coupon for $7 off a product I want to order and have ordered previously. I can use this coupon at a local retailer or through a mail order retailer but wanted to know if it could be used at Amazon. After going through the numerous hurdles Amazon requires before being able to speak to a person, the person with whom I spoke, gave such an incomprehensible answer, that I still don't know the answer. So, while using Amazon often proves a better cost saving, it appears using a local retailer is more cost-effective when having manufacturer coupons.

I was on the phone for over THREE hours today with several different customer service reps and several different departments. No one seemed to be able to stay on track or help me with my issue. I just kept getting the run around and being told the wrong things and tossed around. The reps kept getting my information highly incorrect or asking me for information that they had right in front of them pulled up on my account! How do I know because 1.) any other time I’ve called in they had that info and 2.) some of the reps today told me that’s what they were looking at. So why exactly, why does it take over 7 agents for three hours to simply pay my bill for them to explain that they cannot help me? All of this took place mind you while I’ve been dealing with pre term contractions as I was discharged from hospital last night.

Amazon re-packing has deteriorated over the past couple of years. Very recently, I ordered a a pair of glasses; the small box (2"x 6"x 2") the product was package was very secure, and a simple envelope would have sufficed. Instead, I got a huge cardboard box (18"x 12"x 6") filled with those inflated plastic fillers. Amazon talks about about one of their corporate values being sustainability; seems to be a conflict here. Furthermore, I commented on the packaging as part of the product review; pointing out the irresponsibility of Amazon. Amazon refused to publish the comment. We are moving to using Amazon as a search engine for products, then buying directly from a online retailer. Very happy to pay a little extra for responsible packaging.

I have been cancelling an order for two weeks. It has not been shipped but the seller can ship it after I have messaged them several times to cancel. I can not get any help from Amazon. I can even type my situation they only have you push quotes that don't retain to my situation...Amazon has became a eBay. Well actually worse than eBay!

Never buy mobile phones on Amazon. Defective OnePlus mobile product will not be refunded to you by Amazon. Be aware before buying. They will not refund the product, though it's a faulty product, and moreover will try to not do the replacement of the product. Never buy. Very bad experience with Amazon. Think 100 times before buying. Don't order it online, you can't return it if you didn't like the phone. Better go in a shop check and then buy. Waste of money and time.

I have been ordering from Amazon for over 10 years and FedEx was the best delivery service. Since Amazon started using its own delivery services I have called at least 5 times this year to report that my packages were delivered to the wrong address. I have put detailed notes in the delivery instructions about what the front area of my apartment looks like to help them identify my apartment unit door. The drivers aren't reading the instructions at all. Fortunately they take pictures to show proof that they delivered the product. This the proof I use when I call customer service to show it's the wrong apartment unit. I order online from many companies but Amazon is the only company who delivers my packages to the wrong address and consistently.

I have been using Amazon India since 5-odd years. Overall I am very satisfied by their service EXCEPT for the issue relating to "fake" products or products "not as advertised" which compromise about 90% of my returns, the remaining 10% due to transport issues which have since been fixed after I wrote and complained to Jeff a few times. The problem with fake/fraudulent products is that often the fraud comes to light only after usage and lapse of the returns period, which in India is 10 days. To illustrate, I purchased an auto-ignition gas stove portrayed by merchant as having brass burners. But after (light) usage the burner turned black, i.e. not of brass but of iron. Have raised the matter for return and refund... I am sure Amazon will do the needful as they have done in past BUT after considerable correspondence and effort. Other than this LONG LIVE AMAZON.

Amazon get hacked card numbers stolen and used, when new numbers put in they stolen within 2 days. Then emails from fake Amazon to put in new numbers to pay annual subscription. After second email talk to Amazon again about problem denied card ever being stolen, would not let talk to a higher up supervisor or to the fraud unit. Their attitude is it is not their problem. Anyone using Amazon use prepaid cards and don't have any more money on them than that you can afford to lose.

I bought a Fire 8 tablet for my 7 year old granddaughter for Xmas, and for well in excess of 3 months, despite trying all the "fixes" stated by their Customer services, the device will not even turn on. This device is supposed to have a 2 year "no quibble" warranty, which despite just trying to get a replacement, as I am the purchaser, and bought it through my account, they keep sending contradicting emails, stating they are going to replace it & then days later when I comply with their request as to where it's to be sent to change their minds, and start stating data protection laws.

This review isn't for a product but for Amazon's shipping practices. I am an avid user of Amazon (I may not be for much longer). I have placed 109 orders in 2019 and 149 in 2018. I have recently had issues receiving my goods. I regularly receive items at two addresses and have had issues at both. I have been trying to avoid Amazon due to so many issues with shipping but I live 30 miles from civilization (my town has 4000 people and no stop lights). This is it... I ordered a bicycle for my son's 10th birthday. Leave it up to Amazon to botch this one simple thing!!! I have had issues with 12 of my last 15 orders. All of my issues have been directly associated with Amazon's courier services. Anytime my package ships direct with UPS, USPS, or FedEx I have no issues. This time the package was lost when being transferred from Amazon to USPS. Amazon has done very well in hiding all of the issues they are having satisfying their shipping promises.

I ordered a product through Amazon and I paid extra for 2 day shipping because I do not have Prime..Today makes day 3 and still waiting on my delivery..Customer service is even worse, contacted them. They can't tell me where my package is or when it will be delivered. They will me to wait a couple more days for the delivery. CUSTOMER SERVICE DOES NOT CARE ABOUT YOUR MONEY OR YOU AS A CUSTOMER. I'll try ebay from now on.

They either lie about where they left your package or never come down the drive way and leave it. I have left detailed instructions where and how to get to my house, and where and how to leave my package. They are lazy and don't care about their job. Since they have started using their own delivery service things have gone down hill very fast. IF I get this last order I am going to drop my Prime membership as it isn't doing anything for me if I am paying for something I am not getting.

I needed to change my e-mail address since I no longer had access to my original e-mail address. In order to login to my account, Amazon's login sent me a one time password (OTP) to the e-mail address that I could not access. I called their customer service, (yes, there is a number you can call 1-866-216-1072), and explained my problem. Instead of asking the usual security information to verify it was me, they wanted to know the date of my recent order and the payment information for it. If Amazon would let me login the way I have been logging in for over 15+ years, I could change the contact information myself.

Sometimes I get the message, "You have won one such and such prize!", "Redeem your prize reward!" Uh...No! Wrong answer! Those malware links could end you up with exploited software and some hijacked browser. Do not click on the redeem button! Sometimes the message could be caused by some dangerous malware infected apps. The Amazon redirect popup drives me crazy on my android phone and my computer! That's why you shouldn't purchase merchandise and download apps for free or for any unreasonable price, including that the Amazon prize rewards are not real.

I LOVE my Prime membership but have recently been very disappointed with the lack of timely delivery! When I purchase an item with guaranteed next day delivery I expect it to be on time. Unfortunately, 2 of my last 3 orders were 2 days late causing me to have to run out for last minute purchases! Amazon Prime used to be very reliable! Soooo... buyer beware if you're purchasing something on a tight timetable...

Please don't waste your money on Amazon Prime. They don't ship packages when promised but they charge you for prime and when you call about the late packages they don't care at all. After paying for prime for years this is how they treat their customers and when you ask for a prorated refund for prime since they are not providing what you paid for their answer is, “Oh well cancel then but we are going to do anything for you.” They have lost my business and my company's business.

I've placed 5 Amazon orders in the past 10 days. 1 was delivered on time. 1 was damaged in transit and rerouted back to the fulfillment center, with me being notified after the fact. 1 had a delayed date of delivery. 2 were 'stuck' in the fulfillment process which required a time-consuming ordeal on my end to get the orders re-issued. In turn, this resulted in me receiving the items later than when I needed to make use of them for a work assignment. These recent experiences have left me with a lack of trust in Amazon's ability to deliver as promised. Up until lately, my Amazon orders always arrived on time- if not earlier. When absolutely needing to have something by a certain time, I am reverting back to local brick and mortar.

On Sunday August 4, 2019 I ordered a item and Monday August 5, 2019 Amazon deducted the amount of $15.44 from my checking account, then refunded it the same day. Today Wednesday August 7, I got a email telling me it was shipped. I went to Amazon website and talk to Sri ** in customer service and ask him why it just shipped today. He told me it was not available but they found the item in another place. I ask why I was not notified of the late shipping and he said does not matter. It will arrive Thursday August 8, 2018. He also said it was too late to notify me. I ask to speak to a manager and he ignored my request. I advised him I will not shop Amazon again and I didn't appreciate not being able to speak with someone else.

After leaving honest reviews about products that were purchased from Amazon.com (mostly positive with a couple negative) Amazon has banned me from leaving reviews. After contacting via live chat an Amazon representative told me there was nothing they could do and would not tell me why I was deemed unworthy of being a consumer with a voice. Terrible and shady business practices. If you don't want to get banned from Amazon make sure that you never leave a negative review on a purchase...

Amazon is claiming I filed disputes with my bank for orders I've made with them in the past. They are claiming payments for merchandise I currently own have been reversed by my bank and as a result They have not been paid for the merchandise I own. They are currently requesting I fax over my information along with a credit card number to repay for merchandise. They are requesting I pay them back for the money that was reversed. Again nothing was reversed. I just confirmed with my bank.

The last few orders I place with Amazon is starting to show me how their customer service has gone in the toilet. I think they are discriminating against people who won't or don't sign-up for their overpriced Prime service. So we now have to pay Amazon to get our orders shipped in a timely manner. I ordered 2 items last Thursday, 8/1, for delivery on 8/7. They have yet to even ship the product. Lately they hold everything till the last minute and then ship it overnight. Saying to me, "don't want our Prime service, then you'll wait." Don't know how this is very cost effective since the last minute shipping of the item(s) will cost them more money. If you can get this locally then do so. Most businesses will price match. Let Amazon go down the toilet.

Amazing service. Went above and beyond what they needed to and made the experience easy and pleasant. They were never condescending and when one method of return/exchange wouldn't work they offered alternatives. Simply amazing, I wish all companies could be this good.

I have been a customer of Amazon.com for many years. I changed my email address because I changed my last name after my divorce but I can't get my password changed. It keeps messing up my whole phone. Now I can't get on there because it's telling me I did my password too many times even though I don't have one. I even was on the customer service yesterday forever and nothing got accomplished. I give up on Amazon.com for sure.

Zero customer service. Amazon does not publish any contact information. Emails to Amazon are returned as undeliverable. No idea if items are shipped, forgotten about, put in the trash bin. I do not recommend unless you have a lot of time on your hands.

I've been a member for years and lately the delivery is awful. It's always delayed & they don’t compensate you for it. It takes forever to get your refund. I’m so aggravated with the service. Very unhappy customer!!

Don't try to buy anything guaranteed same day. I haven't had anything delivered same day even though guaranteed. Full of excuses about things being out of their control. This time, the items I bought are Amazon items, not delivered same day because of delay but rescheduled for delivery today. Still nothing due to issues "beyond their control". Their warehouse is 15 minutes from my house. There were 3 Amazon vans in my housing area all at the same time while I was driving home from work. How can their product being delivered by their vans less than 15 minutes away be out of their control 2 days straight? Then, when I ask for a refund, I get the runaround and my status on the orders say I refused the packages when they delivered. IT WAS NEVER DELIVERED!!! This is the 3rd time they pulled this crap. The first two times they promised gift cards (which I never received). I don't need them anyways. Goodbye Prime, goodbye Amazon!!

The item arrived missing parts. Catry, Cat Tree Hammock Bed with Natural Sisal Scratching Posts and Teasing Feather for Kitten - 19x13x28 in. Sold by: Catry Professional Cat Tree Company. I contacted Amazon Customer service and was told that in order to get a refund or to get the full item I ordered I had to go the extra steps to repack and reship the defective item. The customer should not be burdened with the extra steps when the mistake was made by the company. I am very unhappy. Since Amazon has always handled my queries in a satisfying way I assume the problem is with Catry. I will not order from Catry again. I would like a partial credit for this item in addition to my full refund. Amazon has always made it right.

Wastage of money and time. Do not buy this product. Garbage product. Do not buy anything from Amazon. I asked for return of my vacuum money and still didn’t get any response. I contacted to their department almost 4-5 times. They said they processing the claim but didn’t received any email yet. They are just making people fool. Do not trust Amazon Canada.

I have been an Amazon Prime member for years. I am vegan and have dietary restrictions, so it is often the fastest and cheapest place to find items I use regularly. Before they started having their own delivery drivers it wasn't uncommon to have a package delayed a day or two. My most recent one has been delayed 5 days. I order Protein powder literally once a week, and it was ordered on a Thursday and expected on Sunday. Monday came and went, nothing except "package delayed".

Amazon ripped me off. They sent me the totally wrong item (an adhesive wall tile piece), when I ordered a tree pruner! I sent the tile piece back to them. Now they say I didn’t return my item (the pruner) so they have charged me twice. I tried to get assistance but they refused to refund.

I bought a portable air conditioner on Amazon's big Prime day sale for 140 euros less than listed. The Product never arrived. Amazon said they could resend the product (an Amazon product, not third-party) but I would have to pay the full price. Obvious scam.

29th Jul 2019 I received a call from the delivery boy. I informed him that I am not there please come before or by 9 pm. He denied and said, "I only do service till 7 pm." I said, "Ok you come tomorrow." He again denied that he is not working tomorrow. I said, "Ok then Reschedule it on Saturday." He said ok. Once I cut the call I received a mail saying my order has been cancelled and is returning to the seller. I immediately called the delivery boy but he was talking rubbish. I then took the help of Customer service where they are not even aware of thing their delivery agents are doing. I informed them about the whole scenario. As per yesterday's conversation they mentioned that it will be delivered today. But today when I rechecked it is saying refunded.

I have been an Amazon customer for over 20 years. I have been happy with their shipping up until recently..two orders in shipping limbo in past few months. Worried about Amazon quality now...are they overloaded?

We are not happy with Amazon Prime delivery service. They keep delivering our packages to the wrong house and we get packages from other people. We even told the driver that he has delivered to the wrong address and he didn’t even care. They need to hire employees who take their job more seriously or they will eventually go bankrupt.

I'm so furious, Amazon promised they'd have my 6yr old grand daughter's Birthday supplies here yesterday 7/26/19 in plenty of time for her party on 7/28/19, but NO it's not here.. Apparently the driver is unable to follow simple directions, after calling into Amazon 3 times today trying to get the driver to deliver to the correct place, still no packages... Called again and was informed can't deliver until tomorrow the day of the party and no guarantee it will be here in time... This is ridiculous, I pay for the Amazon Prime plus always spend at least $2000 every Christmas with this Company and very seriously rethinking future purchases... Very unsatisfied.

You will think that if they let you order an item out of stock you will get it when it comes available. Well it's not, they canceled my order after I was waiting for several weeks and missing the chance to get it somewhere else, to find out they have it but more expensive.

Spoke to a guy named Fernando who dismissed my issue and told me to call customer service and then hung up on me. I called the number I was told to call. Nice employees you got there. I’m a server and would never dismiss a customer like that.

My Amazon Prime account was hacked, and an expensive iPad was shipped to a person out-of-state, completely unknown to me. This item is masked in my Order History, and I did not receive any emails notifying me of this order. Thank goodness for American Express, they denied the charge, but meanwhile Amazon closed my account. They take no responsibility for the hacking, and no responsibility for their lack of security. Customer Service was terrible, long wait times, no one communicating with me unless I called and insisted on speaking with a manager. They cannot explain the hacking, they do not apologize for the lack of security, they more or less shrug their shoulders and move on. This is a company drowning in money with no knowledge of how to directly interact with the customer.

Ordered off of Amazon Prime...Promised next day shipping and 4 days later still didn’t have product. Checked the shipping site and it kept saying it should be here today. Called Amazon and they proceed to tell me the package has been lost and they will just refund the money. Nice that they let me know that it wasn’t coming. I have a child that has been waiting patiently every day for a product that’s not even gonna be here now.???

I put items in my basket. Stop for a cup of coffee. Resume shopping for find. The price of some of the items that are in my cart just went up, or you get information that although you have a certain item in your cart, all of a sudden we are out of stock. What does Amazon do, carry one of each item. This happens a lot as with price increase. I tried calling Amazon's so called customer service... you've got it...OUT OF THE COUNTRY. I cannot understand them. Shopping locally, at least I will have the items. And KNOW what I paid. Now, off to FACEBOOK!

Don't order Funko Pop on Amazon that is sent from an Amazon warehouse. If you are a collector, the actual Pop box will probably be damaged. I thought asking for a replacement would ensure the next shipment would be packaged more carefully. That is not the case. I have been frequently adding to my collection over the last year but will never again order Funko Pop from Amazon.

I have not subscribed to Hulu or the other streaming services that show ads. I just started seeing ads on Amazon Prime videos this morning. Additionally, some programs are now stopping mid-episode, always at the same spot, and on different devices, using different WiFi. The problem is not with our devices, modem or router. Numerous contacts with Amazon has not resolved the problem.

We have been Amazon customers for YEARS. We lived in the boonies of Texas and would get both our Prime orders and regular orders either on time or even early. Recently moved to a Big City, and in 2 weeks and have had issues with 3 orders. First time even though it was a Prime order, the driver turned around when he was ONE BLOCK from our house because he said he was 'running out of time to return to the main warehouse'. Yesterday another order was to be delivered. I got an email stating it was running late and would be up to another 4 days before it would be delivered. It was a gift I was taking out of state today (and I also didn't want 'candy' sitting in the AZ sun for 4 days while I was gone).

Tablet would not charge. I called customer service and explained the problem on Monday. They sent me a return label thru my email. They received it on Wednesday at 230 pm. Sent me an email at 3 am in the morning Thursday. The said they were shipping another new HD Fire 10 to me. It's due to arrive Friday by 8pm. I can say they definitely impressed me with the quick and friendly service. Thank you Amazon. You made my son really happy...

I made a purchase at Amazon including 12 equal payments, no interest. Chase allotted my credits (Amazon returns) to pay off the promotion instead of reducing my credit card balance. Crazy!! Have advised Amazon. Beware. Do not do equal payments with Amazon with your Chase Prime card.

The products are good for the most part. That is if you get them and not dropped off at the wrong address. Yes My Address is clearly marked. Then you have to call customer support and wow that is where it all heads downhill. You get to speak to someone that has no clue how to fix the problem. Then you when you speak to their supervisor you have to wait another week to try and get your product. So you have wasted over 4 hours and they offer you 5 Dollars. My time is worth more than $40.00 an hour so take that $5.00 and shove it. Will spend more and just drive to a store to get the products I want from now on. That will save me time and money. I am done with Amazon B.S.

I purchased a new Echo Show on their Deal of the Day which also included the purchase of an Echo Dot and a light bulb. The Echo Show didn't work right, so I sent it back, but they sent me a refurbished (without a cord) instead of a new one, and said that it is the way that their computer works. They wouldn't give me a new one, so my only option was for them to reimbursed me instead, but I lost the savings of $108 and got stuck with the Dot and bulb that don't really work as well without the Show. I did send the Dot back, but couldn't send the bulb back because I threw away the box. It was a real hassle having to ship back the Echo Show twice and the Echo Dot once, not to mention the time that it took to deal with those at Amazon. I wrote a review of the product on their website and they said that they wouldn't post it. Not sure why, because it met all of their guidelines.

I recently signed up to sell on Amazon and had a most horrific experience. After spending hours listing items which said nothing about providing receipts my account was suspended without warning. The claim was inauthenticity of 2 items. This was nearly immediately after making 4 sales which Amazon had no issue collecting the money for. Then they expect and demand I ship the items. However there is no guarantee I will ever see the money even 90 days or more after the sale. The rep who was supposed to be my personal assistant just coaxed me to fill out a bullet response and do exactly as told. Provide invoices from authorized vendors which I do not have. This has caused me great distress.

Amazon's new choice of shipping items is using their own delivery service (tracking numbers beginning with tba). To date, only 2 orders ever made it to me, out of around 10. Worse than USPS, I didn't think that was possible. I searched to see if this was just in my location, Columbus, however it's not just here. Use any search engine you want about AMZL (Amazon Logistics), problems are rampant!

I have been an Amazon Prime member for about 10 years now and when I first became a member I was so impressed by their fast, professional, helpful and kind customer service. About 99% of the time our packages would arrive on time and in working/good condition. We order A LOT from Amazon, we live far from town so it is much more convenient for us to order online compared to driving 30+ minutes to town. If there ever was an issue with a late package or broken item I could easily email Amazon's customer service and they would fix the issue very fast. If they were at fault they would always make it right by refunding or extending a month of Prime membership, etc. I always had the issue fixed to where I was so happy to still shop at Amazon and give them business.

I contacted Amazon customer service after I noticed some suspicious activity on my account. I had also received some odd emails from Amazon that I had never received before. When I called, a few things happened. I was informed that my account was locked due to those suspicious purchases, but was asked by the representative on the phone to pay over the phone for items I had already paid for. Plus, why am I going to pay again for items I didn't order. When I tried explaining to her that I didn't order the items, she literally called me a LIAR. Are you serious? I have never ever experienced a customer service rep calling me a liar. I asked to be transferred to her supervisor. She snickered and said no, that wasn't a possibility. I asked to be transferred to an account specialist. Again, I was told no. At this point I was so upset, so I asked that she cancel my prime membership. AGAIN she laughed and said that wasn't a possibility. I pay for this service.

Honestly, I had purchased on Amazon before and I never had problems with any of my orders. But recently, I decided to purchase shoes on Amazon and I had the most stressful experience. When I ordered my shoes, I kept tracking it and everything was going well and I liked how Amazon always tells you when your shipment will arrive. On the day my shipment was suppose to arrive, I checked my tracking information and it said it was being sent back to seller with no explanation. When I reached out to the seller he explained to me he didn't know why either and that I'd receive a refund.

I was unpleasantly surprised by Amazon customer support. First, they fail to answer your direct questions and provide unwanted explanations instead. Then they give you inaccurate information and waste your time. And they were rude to boot. In the future I will avoid them.

After making a purchase on Prime day, my package has been delayed/ lost. I contacted Amazon several times and was only told that I would receive it tomorrow, no matter which day it was. They offered a refund, however, the item would now cost 25% more than what I originally paid. I contacted the seller directly and they informed me that they sent the item, twice, to Amazon. I can see on the tracking when Amazon received them. Yet, both have become delayed/missing. After reading other reviews, this appears to be a solid trend. Unethical.

Amazon does not stand by their prime delivery guarantee and their customer service reps are not helpful. When you Guarantee delivery you count on it or expect them to stand by their guarantee which they do not. They don't even give you a reason for the delay or when you will get the item.

A lot of the times they just don't want to deliver certain things randomly and upon contacting them asking to cancel an order or just ignoring you and keeping order in hanging state. First time I've tried to get mouse and camera and they make me wait for two month until I finally cancelled it. Few more time before I just ignored and cancelled. This time it was a ** regular shampoo and the funny thing that to verify that Amazon is terrible I've just asked my friend order this particular shampoo with his Amazon Prime/Fresh account and got it the same ** day. So, Amazon is a piece of terrible smelling... cake :) So I've got it and will keep an order just to see for how long they plan to scam me. Not yet shipped. "Delivery estimate: We need a little more time to provide you with a good estimate. We'll notify you via e-mail as soon as we have an estimated delivery date."

So, someone hacked into my Amazon account and made fraudulent/unauthorized charges. I contacted Amazon as soon as I realized the purchases had been made via an email notification. I checked my bank statement prior to contact them and one charge had already gone through on my card and the other was pending. The person I spoke to at Amazon, literally called me a LIAR and said NO money had been removed from my account and that both charges were only pending. I again explained I have PROOF the larger amount had already been removed from my account. Rude employees!! Please take your money and spend it somewhere where your account is safe and the employees value their customers.

Chatted with Rochelle about an order I placed. When placing the order it said it would be here by Tuesday and then later the email I got said Wednesday. I hadn’t read the email because I specifically checked out 2 things that would get here to be installed Wednesday morning. One of them is arriving Tuesday like originally said, but the other is not. Rochelle called me a liar and said it never said Tuesday and that I could just wait or get over it. All I wanted was to see if it could be expedited to arrive when it said it would upon ordering. I’ve never had a worse experience with Amazon. Who in their right mind tells the customer they are a liar. I would have ordered different product if it wasn’t going to be here in time. Rochelle has no place at Amazon!

Don’t waste your money on Amazon prime because there’s no point of having amazon prime if they’re not going to delivered right outside your door. Amazon SUCKS! Employees or the ppl that you chat with are RUDE and never seem to help. Once again don’t order things from there if you are not ready to get your packages stolen by their own drivers.

Ordered an ID card printer for my business....it showed up in a UNSEALED box with nothing but the actual unit. NO CABLES, NO POWER CORD, NO CARDS, NO CAMERA ETC, everything was supposed to be in the box. Who ships a $1000 item without sealing the box???!!!...Amazon does. I was told that they will investigate and call them in 3 days...maybe they will replace it...maybe not. Meanwhile my business can't operate. Does this look like a complete order?

I complained last week about when I write in my delivery instructions to put pkg on back porch, that means to put pkg on back porch! Also, I have made complaints about drivers sending my pkgs back and always saying box was damaged! I never had a problem before and then all of a sudden, the last 6 pkgs have been returned! Not cool!

I have been an Amazon customer before they started Prime Memberships. I immediately signed up when they started and have consistently been one since 2005. I live in an apartment building in a small town outside of Pittsburgh, PA. It is no high-rise and has only 3 floors - 2 people per floor. The driver does not even enter the building as we have a nice covered mailbox area immediately outside our main entrance with a shelf for boxes. We do not have issues with theft here. There are many buildings in this apartment complex on this street and another. I have received my boxes without issue outside my building for years and year and years. That was while Amazon was using the US Postal Service for deliveries, but that just changed a few months ago. Now they use their own drivers.

I have been a Prime member for many years. I use Amazon for most of my shopping needs except groceries. I haven’t really tried that as an option. They offer a lot for the cost of membership. This includes commercial free music, unlimited photo storage (not including video), free movies and TV shows and two day free shipping.

While I have been and continue to be a regular Amazon customer, their policies with regards to failed shipments leaves a lot to be desired especially with regards to "Prime Day". I had two packages by their own account were delayed / lost. After tracking this down and spending lots of time on the phone with customer support (and even a follow up call), the only remediation offered was to refund the original purchase price. The items were needed and purchased ON SALE during Prime Day. Now the only choice I am left with is to purchase them again at the non sale price and hope they are delivered. Really crap that a failure to deliver (which happens AFTER Prime day is over) means that Amazon will not make good on the original purchase.

I got a discounted year of prime when I enrolled in college, but I will not be renewing it. The subscription is almost up and I have placed probably 20 orders. I have had 3 of those orders that were placed with Prime shipping show up within 2 days. I am writing this review because my most recent order just delayed 2 days. I understand that complications happen, but this is ridiculous.

Been an Amazon Prime member for many years, but lately I am concerned about their shipping practices. Last few orders from Amazon were delivered without being packaged properly in Amazon boxes or any boxes. Contacted Amazon regarding this issue, but so far they seem to continue to ship items just as you would get it off the shelve. Beware as Amazon is now not boxing items and that can create many issues for customer.

On Prime Day, Amazon had a deal on Ring security systems with the choice of a Dot or Ring doorbell. I ordered the 14 piece security system with the Ring doorbell and ordered the Dot separately. I did not receive the doorbell. I was on the phone for 35 minutes with overseas customer service with no solution other than to send it back and get my money back. I am furious that there is no resolution or consequences for Amazon.

I called customer service about a late package last night. Seeing as I had to have it today and they told me it had been out for delivery and the driver could not find my address. Now this is the 4th time the driver has seen one address on my duplex and drove off when there are clearly two address. I have instructions on my account stating the description of my building. So anyway I ask to talk to a supervisor and am told by the representative no I can handle it. So I let her only to be told they would have it here no later than 9:30am this morning.

I ordered a product and paid for next day delivery, but it didn't arrived. I called customer service next day, they were not helpful at all. I talked with a supervisor, Humberto, who was very rude and said he is the highest person in Amazon and refused to give me his superior's name and contact information.

I have been a Prime member for 6 years and for the past year and a half this has been my worst experience ever. I have had 3 or 4 incidents where my package stated it was delivered and I did not receive it. On 07.19.19 I was supposed to get my package and I received an email stating it was delayed and I would not receive it until the following week. I called customer service and spoke with Jenell who assured me she would cancel and refund my money for me since I told her I needed the things I purchased for next day use and I would have to go to Target and purchase.

I was scammed by someone pretending to be from Amazon. While Amazon is not responsible, I thought that they would refund the money and make the public aware that there is a fake number on the web when looking for Amazon customer service the scammers are using. They were very understanding but did not refund my money. I am afraid to put my credit card back on file with Amazon.

I purchased a silk duvet cover by Zimasilk on Amazon on Prime Day, along with a silk fitted sheet and a pair of silk pillowcases, all by Zimasilk. I took a long time finding ones that matched, and had to order the items separately. The sheet was obviously USED when it arrived - it was a return (the box inside was open and the internal wrappings were all wadded up along with the sheet). Then the matching duvet cover was shown by Amazon as shipped, then shown as sent to wrong address, then shown as damaged in transit. It was then returned to the seller.

I ordered a leg brace for my knee. Guarantee Thursday delivery. 830pm on Thursday I get a email stating they are having trouble delivering to my address. So they send the package back to seller without my permission. Instead of sending it to the right station to be delivered the next day. After many calls to Amazon by employees who have no idea how to fix a problem. I get an email stating they are refunding my money because buyer returned it. They will lie and deceive you beware.

I purchased a TV on Prime Day through Amazon. It was shipped out by Best Buy which is an approved Amazon vendor. I got a great price on the TV. The only thing is they sent me a messed up TV. It was not damaged during shipping. It was totally a factory second. You could see the ribbons (internals) on the side of the TV screen which is not good. Also the TV did not function correctly. I was told I could send it back for a full refund or take it to the nearest Best Buy. Either way I was told they could not send me another TV at the price I purchased it for on PRIME DAY. So what is the point PRIME DAY???? I don't blame Best Buy because I did not purchase the TV through them. I purchased it through Amazon. Buyer beware!!!!

My experience with posting reviews for vendors on Amazon.com have been totally disappointing. The postings are truthful and informative but Amazon.com rejects them, my guess is because they are negative. Here is my latest post that was rejected. See what you think... "Thank you for submitting a customer review. Thank you for submitting a customer review on Amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines." ES Robbins EverLife Anchor Bar Lipped Vinyl Chair Mat for High Pile Carpet, 45 by 53-Inch, Clear ★ from Ronald ** on July 17, 2019. Vendor can not fill orders. The vendor was unable to fill my order. None in stock and no idea when they would get any in. Yet they had the product advertised on Amazon.

Don't buy this if you intend to use for music. The Kindle stops playing the music without any input every few seconds. Cannot get through one song without it shutting down. Customer service rep thought it was ok that it almost made it through one song. Sorry, not acceptable.

My husband and I ordered $1000 worth of furniture from Amazon, all of which was supposed to be delivered within about a week of purchase. The couch, the rug, the baker’s rack, and the pillow cases arrived on time. We decided on a different rug and pillows so we initiated a refund for both of those items. No big deal. We were waiting on the arrival of an accent chair, a coffee table, and an end table. July 10th came and went and apparently our tables were delivered and signed for by someone that doesn’t share our last name. I chatted with a representative and they told me that sometimes UPS drivers accidentally mark packages as being delivered, and to wait until the next day. The next day came and went, still no tables. I chatted again, this time they told me to wait until Saturday the 13th. The chair was also expected on the 13th. Saturday came and went, no tables, and no chair. Hmm.

I asked customer service to help me change the shipping address for an order I made, as I accidentally chose the wrong address. They were completely reluctant to help me. I contacted the carrier and they told me the sender should stop the package or change the shipping address. But the customer service in Amazon said they can't do anything. I told them I contacted the carrier. I read the carrier website policy about this, and share it with Amazon. They gave me a lecture about Amazon having a different policy than the carrier. They treat me like an ignorant. It was the most horrible treatment I have ever received. Not only they did not help me solve the issue, but they also wasted my time. It seems they are expanding so much that the business is out of control. I am cancelling my Prime subscription after this.

Purchased an item on Amazon Prime Day. It was delivered but when I opened the box, after I had signed for it and the courier had gone, it contained random items I never ordered that were a fraction of the cost. Upon contacting Amazon they would not replace the item only provide a refund for me to re-purchase. The item had gone back to full price, but they refused to credit the difference. This event was publicised as a bonus for being a Prime member and yet they treat them like this... Shocking. They also implied that as I had signed for the parcel then it must have been correct. From now on the courier can wait whilst I open every package.

Prime Day I ordered a monitor Monday and expected delivery on Wed. I got a nice pic of my monitor on the wrong doorstep. Rather than send the driver back to get it they inconvenienced me for 3 more days while they had another shipped from Va. AMAZON WOULD RATHER INCONVENIENCE A CUSTOMER THAN INCONVENIENCE A DELIVERY DRIVER!!

On 16th July 2019 (Prime Day), I have made a a good deal buying Samsung M20 at INR 6830.99 (which is INR 7159.01 lower from its MRP) on order#**. Since I am a Prime customer (with same email id) I was promised to get delivery by 17th July 2019 (next day) until 2100 hrs IST. But on the day of delivery I waited whole day till committed time then see a message on "your order tracking" that it get delayed and I will get it by 20th July 2019. After 2200 hrs (IST) it showed that order is cancelled by me and parcel is returning to seller, but this is not the case. Rather this fake message was either created by delivery person, seller or by Amazon itself, I was waiting for this parcel since morning, how can I reject it. I would like Amazon to take strict action against team involve in this event of creating trust deficit and cheating in the name of Prime Day deal.

On Amazon Canada Prime Day. It was offered $5 bonus on $25 reload. They never posted any limit of the maximum benefit on their advertisement. Not even in small bold letters. I reloaded multiple times in the hope I will receive $5 credit each time. Each time on my transaction it was clearly mentioned Qualifying offer. "Prime Day GC Promo" and "$5 promotional credit will be automatically applied to your account within 2 days". However, in reality, I have received only one $5. I have contacted their team and they partially gave me promotional credit but didn't give the full bonus value that I should receive.

I am a prime member of amazon.in and the services that I got is pathetic. I work as a freelancer for an Amazon store based in USA and my client wanted to buy a laptop for me for work. He wanted to use his card for accounting purpose so I tried to buy it on Amazon since the payment was not authorized from the bank so it declined at 1st time but then my client called into his bank and authorized it and the order went through then Amazon somehow canceled the order. Called Customer service, they said to try again it should work. Again tried, bank declined then client again called and authorized bank for the payment. He cleared it from his bank but Amazon canceled the order again. It happened several times. I called customer service again, someone mentioned that if I have any relative who has prime try from their account as there is a flag on our account and it may take 24 hours to clear it.

I recently used Amazon to order a large number of items to build a gaming computer. This was my first time using Amazon to make large purchases. Mainly because their prices were slightly cheaper than Newegg and OutletPC.com. Well, this past week dealing with their overseas-based customer services has been an absolute nightmare. Some packages arrived quickly, but one order was missing a tracking number which resulted in a complaint to 3rd party sell which was never originally their fault. Over my many attempts to call Amazon, I always end up talking to an overseas-based support team who can never find a solution and force me to repeat myself.

I recently ordered something on a Monday evening that said it was fulfilled by Amazon with a guaranteed delivery on Thursday. This was important because it was something I was taking with me when I leave the country for 3 weeks on Friday. That Wednesday I get an email saying it will be delivered on Friday. WTF? How can they use the word guaranteed legally when it is really we should have it there on Thursday? This presents a real problem because I will be gone for 3 weeks. I would have not ordered it if it did not say fulfilled by Amazon with that delivery guarantee. So it will sit on my doorstep for 3 weeks where anyone can steal it and know I am not home, and possibly rob from my house.

Amazon.com chose to use an alternative billing method for my account. They did not seek my authorization to change the billing credit card. It matters to me greatly, which card is used for certain purchases. They have a way to toggle this "Backup payment method" off for future, but they have taken it into their own hands to complete the unauthorized billing without my knowledge. They used to send me an email notifying me there was a billing problem and I would be able to address it quickly online (my credit card is turned on and off by me for fraud security purposes and sometimes that causes a charge to be denied, if the card was left turned off).

I ordered an item for next-day delivery at an Amazon Locker and received a confirmation. On the expected delivery day (the next day) I got an email saying there would be a delay and it would be two days late and I would get my shipping charge refunded. I attempted to cancel the order and got a response that it was too late to do so. Then I got an email saying they couldn't deliver it and it was being returned to Amazon. Then I got an email saying my shipping charge was being refunded. Then I got an email saying the item was on it's way to the the locker!

As a long time Amazon Prime member, I'm pissed off about how you handle your Prime Day for your "valued" members. I had put the Ring Video Doorbell Pro with free Echo Dot in my cart while I was at work, and it was listed at the Prime Day discounted price with no warning of limited availability. When I got home to compare some other items I was interested in but didn't have time to review at work, I'm slapped in the face with an "unavailable" indicator for the Ring Pro and it's been moved out of my cart. I chatted for help, but the assistant couldn't help me. Once my items from this order have shipped, I'm cancelling my Prime membership and telling all of Facebook about this ** policy.

I am a seller on Amazon. I am the author, publisher, the rights owner of the book I am selling on Amazon.com. I reported one seller who illegally obtained some of my books and started to sell on my listing and I got dis-activated. When I called the customer service, they do not know anything, they have no information and they cannot help you. Why do you have customer service if you do not provide them with information to share with the customers?

Monday, July 15, I ordered the above item from your website. All indication lead me to believe that the item would arrive in 2 days, as usual. So, I was expecting the item to be delivered Wednesday, July 17. Upon getting a confirmation I learned that the item would be delivered Thursday, July 18. Just an hour ago, I received an email telling me that the item will arrive Friday, July 19.

I am a regular Amazon customer and I had a very disturbing experience with my latest order, which included headbands for $17. My account was charged three times! And, it was Prime, although it took 4-5 days to arrive rather than the typical 2 days. I called Amazon customer service with the hopes that they could rectify the issue but it only caused more frustration as they simply lied and lied, and all over a silly $17! Their “manager” Mindy told me I was charged numerous times because the item wasn’t in stock. And, that when it’s not in stock, they can charge as many different times as they want until it becomes in stock. She said, it’s a very problematic policy and causes issues every day for them and for customers and they have notified the higher ups at Amazon, to no avail. I was shocked!