Amazon.com Reviews

Ordered a boat starter for my commercial fishing business. Order placed on Friday via Prime and was guaranteed delivery on Saturday. Monday - no part, called customer service who issued me a refund after I specifically said I do not want a refund just the part. Then spoke to three different reps and all said the part was at my local post office and guaranteed delivery on Tuesday. Tuesday evening - no part. Called Amazon and the rep apologized and stated she “the package was lost by my post office”. Contact the post office, turns out they never received the package or manifest.

I was fortunate to get a 100.00 gift card from the above. I started a purchase order, when I encountered the check-out process, I inputted as instructed 1-Click, to no avail, this did not work. I spent several minutes with several Amazon reps, to attempt to resolve the above issue, no resolution. It is both disheartening and frustrated to deal with not so knowledge on the above, with the advancement of technology. I sent Amazon an email on this today.

My parents are 80 and 84 yrs old respectively. They have been accustomed to going on Amazon pretty much daily. After using my amazon account info on their computer they now have to enter an OTP code every time they try to log on to the site. Needless to say, this has become very frustrating for them. Customer service has been of absolutely no help. I would think that after the account has been verified once it would no longer be an issue but that isn't the case. At this point I have suggested that they forget Amazon and shop elsewhere for whatever they happen to need.

While I've had great experiences with Amazon.com previously. I recently had a purchase, that within hours the price dropped by $10. When I contacted customer service they stated they do not do a post-purchase price refund. I found this to be surprising, considering that they seem to be abreast at staying the most competitive as well as giving the best customer service. This area is lacking and may be something they should reconsider in the future. While this was only a $10 purchase, it gives me pause before larger purchases in the future; considering that there could be a change in price that they will not work around. Most every other store I've shopped with will make allowances for this type of change. I find this to be considerably lacking for such a large and profitable company.

Out of nowhere they decided to erase my saving login info from all of my devices, including my PC then force us to login over and over again using a "code" number they send to your email, that you have to enter each time and today I had to do it 5 times in a row!!!! It's bad enough they removed my saved info and force me to not only use my password, but another means of verification, but to have to do it over and over again makes me want to SKIP PURCHASING ALTOGETHER AND GO ELSEWHERE!!!

I AM Staring to use Walmart more and more. I don't always see that I am ordering from a third party vendor and I don't like the way Amazon treats my purchase response. I ordered something and it arrived used, missing parts and damaged. This was on the 5th of the month and to this day (9/25/19) I am still trying to get my money back. The communication between the 3rd party, amazon and myself has been awful.

I used to shop on Amazon frequently. I could get needed items quickly and at a great price. Working some days 3 jobs I didn't have time to shop. Because I worked crazy hours and didn't have reliable transportation, Amazon was a lifesaver. Recently, the delivery service has gone from great to terrible. Once, I didn't get an item. I was upset, but Amazon replaced the item free of charge. The next time, I received an email picture where my item was placed in the middle of the common staircase. The third time was the last straw - my item was given to a "resident." I was told they didn't get a name and they had no way to contact the driver ever to find out what that "resident" looked like. Bull. I even told that to the customer service person. I am done with Amazon.

At one time Amazon was quite excellent. NOT anymore. I recently tried to sign in to my Amazon account and was given a: Authentication required. We will text or email you a One Time Password (OTP) to authenticate your request. I NEVER asked for this and apparently is something you can sign up for if you wish. After EIGHT (8) phone calls 3 supervisors who disconnected the call after a wait of 12 - 18 minutes on hold, I was finally given the excuse that if I sign on from a "new device that I will now get this EVERY time I try to sign in. Hmmm. I have been using the same 2 computers for 5-6 years to sign in and have NEVER had a problem. I was told that it's for my "security". Ok. BUT I do not leave my credit card on file unless I am paying for an order, let it process, and then REMOVE my card #.

Amazon uses third party companies to fulfill orders. I ordered parts for my jeep on Thursday September 19th expecting to receive that weekend or early that next week for a trip. The company who it was ordered from said that the order was lost in transit. Then Amazon told me they never placed the order. They resubmitted the order form and when trying to get a tracking number was told the order AGAIN was not shipped. Amazon said since it's a third party there wasn't anything they can do. I had to re-order the parts if I wanted them. I will not use Amazon for important orders anymore. Go directly to an accredited company who you know will get you the product you want when you want. Amazon doesn't care if you are happy. They care about one thing. MONEY.

I have been a long time Prime member with Amazon but will not be renewing due to unreliable 2 day delivery. Unfortunately Amazon is using USPS and USPS is relying on “attempt to deliver” when no such attempt is being made. USPS does not seem to care & obviously Amazon is not holding them accountable.

I had booked this product on Saturday and requested for cancellation on Sunday 22nd September 2019, I was initially get in touch with chat advisor and he promised that it will be cancelled within 24-48 hours. Didn't get any confirmation on the same, so contacted phone support, here also the advisor informed the same thing. So, thought it will be cancelled by Tuesday and contacted the chat support on Tuesday morning but the advisor (Kandula **) informed like he has cancelled now from his end then what was both advisor doing on Sunday?? Any of them should have lied and trying to fool.

Buyer Beware! Amazon regulates customer reviews. After submitting your review on a product, Amazon reviews your review and decides whether or not they will allow it to be posted. Amazon is intervening on what reviews they will allow to be posted so they are being biased. So beware that Amazon reviews can't be counted on being unbiased due to their intervention.

I've purchased many items from Amazon. Most are easy and good. However I have had a couple of issues that necessitated a product return. After an hour plus of trying to reach somebody at Amazon for all occasions requiring contact and finally getting to a live body... We worked out a return was needed. No problem. They sent me a label or I agreed to take the product directly to Kohl's for a NO $ FEE for shipping... Nice! However when I saw my return I was charged just over 30% fee (reduction in return) for 1 item and 34.8% fee for the other item. This is NOT what I would call "Customer Centric" as they would put it. Bottom line: don't buy clothing, gifts, wedding gifts or any other item you are not 100% sure of or be prepared to get penalize 30+%.

I've tried logging in to my account with my current password (which I had written down) and it kept saying my password is incorrect. So I tried contacting customer service first online with their chat service and no one comes online. I tried calling them and they give you the runaround without addressing the issue. I give up on Amazon.

My experience in buying from Amazon goes back to their very early days when they were simply a discount online book store... Yes, we're talking last century here... I've watched them grow over the years and offer more and more products and services. I have enjoyed saving money while avoiding mall shopping, which I've disliked for decades.

3 years ago we did a Kickstarter funding for a recording project. Campaign was successful. The way it worked was... Donations come in and had to go into an account set up with Amazon which Amazon gets a percentage of funds that come in. We have a balance of $600 left in our account. Amazon has/is making it impossible to get the remaining funds. They keep changing the story on why they won't release our donated funds. They say one day, that our bank isn't confirmed (which we've confirmed 7-8 times now). Then they say we don't have permission to access the funds. You're put on hold for 20-30 minutes at a time and have to listen to distorted music and then talk with a customer service rep who barely speaks any English and accent is so thick it's hard to understand.

When ordered a product, it was supposed to get delivered on 19 Sept 2019, but still not received it. They automatically reschedule it and say as per your request???, when we haven't rescheduled. Poor my child every day he asks when will I get which we receive msg of getting delivered today. Called in customer care they also don't have proper reply on it. Really I am not happy with this type of service from Amazon.

I pay $128.00 for a Prime Membership to receive items ordered in 2 business days but it's been taking over 5 days to receive it. On 09/15/19, I ordered a $200.00 Visa Gift card to send to my granddaughter in college and Amazon charged my store credit card for $206.95. Amazon promised the delivery 09/16/19 then I received an email stating it would be 09/17/or/09/18/19. I waited until 9:00 pm on 09/18/19 but never receive the gift card. I called Amazon to ask why it wasn't delivered, customer service could not explain it. They pushed me off on Logistic (their carrier) and carrier asked me why was I transferred to them. Logistic transferred me back to customer service and bounced me around 3 times without any resolution.

DO NOT USE AMAZON'S TRADE-IN SYSTEM! They will rob you. We shipped back a Fire 8 HD tablet as well as an Echo Dot, 2nd Generation - the result was that they charged my card back the $15 and returned to us a "missing" tablet and a dirty Echo Dot that was out of its box after the shipment was late. I contacted their customer service and they were quick to dismiss me to their automated system telephone number. Absolute THIEVES! I should've just donated the items!

Bought a queen size adjustable bed. Received a full instead. Called and was told they can't replace it. Have to reorder it. And my payment won't come back to me till 30 days after they pick up the mistake. 30 days mind you.

Order cpr manikins because of fast shipping and needing them by the weekend. Weekend came and went no adult cpr manikins. I was told they were damaged and sent back. I asked for a replacement to be sent and was told not an option. I asked for a refund and they said sure. 5 days later still no money. I call. They said no refund was issued. They will reprocess it and now it will take 5-7 business days. Zero internal complaint line. Zero accountability. When asked what they would do to keep me as a customer I was told, "We issued you a refund..." They need to be held accountable.

I have been paying for Prime for over 5 years and I have experienced several problems with the "2 day" shipping promise. I recently ordered a tshirt for a birthday gift that was due to be here on the day before the birthday (2 days ago). I'm still waiting for the confirmation that it had shipped. So apparently it hasn't shipped and my friend's birthday has come and gone. I'm very upset and customer service did not resolve this matter in any way. This has happened several times prior.

I ordered a new Braun coffee maker through Amazon.com. I am not an Amazon Prime member, so waited a full week before it arrived. We received a used coffee maker that was dirty and missing the carbon filter. It was not in a box, no instructions, water marks and crud inside and outside of the machine, fingerprints and dirt on the stainless steel. I called customer service, and they told me that Amazon always will send new items. I had to send them pictures to get them to believe me. After some time they decided that I should return the coffee maker and they would submit a refund. This is the first time that I have had problems with Amazon. I am really disappointed with this experience and will look into other places to buy before I use them again. Their customer service people do not care about the customer. They also put a lot of pressure on the customer to become a Prime member.

Was a paid Prime member, so called benefit was "guaranteed" 2 day delivery. Missed deadline, they do nothing for you. They apologised and offered a refund. Why would I pay for a membership to get a meaningless guarantee? Refund my money? Dont they have to do that anyway if they dont provide product? Will never deal with Amazon again.

Amazon customer service is only set-up to handle the problems that Amazon wants to handle. They will not accept email or mail from customers regarding bad merchandise that is being sold on Amazon.com. Purchased a table, arrived with missing parts. Amazon website said contact manufacturer. Manufacturer said they do not warranty to the customer. Contacted Amazon, they suggested I box up the table and return it. When I explained I don't have a box, just need the missing parts they said they will send another and then I can box and return.

The Experience from the 13th floor of hell. Amazon has quite a bit of deceptive trade practices. They play games with your orders and stall your refund in which I have not retrieve as of yet. 19 days and still no refund. I've been told one lie after another and have a stream of emails to prove each washed up lie. I will never order one single product from Amazon again. They are holding my refund that has been authorized and approved for the last 19 days with no logical explanation on why. The game that they are playing with the consumer is plain and clear in my experience they are holding the consumers refunds without a valid reason in hopes that I will place another order in which will NEVER happen. They deliberately sent the wrong product and now refusing to refund me. So I will make it one of my missions to deliberately Exposed them with the TRUTH.

I am extremely disappointed with Amazon.com! I am starting a new company and for over 2 months I am trying to buy from Amazon.com, however I had a registration in my personal email that was blocked without any justification. To unlock it, I was asked for an old credit card code, which I no longer have. Unable to unlock my account, I created a new account with my secondary email, which they blocked again and asked for all my data ... Even though I sent all the data 3 times and called customer service several times, they didn't unlock my account.

Item described new on Amazon and on order. When received was in a battered and dirty box, parts lose and liberally smeared with food residue. Disgusting. Will never order from Amazon again. Will actually cost me money to return. Feel totally ripped off. Of course Amazon refused my review. Scammers in my opinion.

Twice this has happened to me in one month time. I order an item with my Prime membership and I am Guaranteed second day delivery. The first time, I get the notice our for delivery, it never arrives. I get a notice for Amazon saying, order to be delivered by Friday (this is Tuesday). Friday out on truck, email notice, order delivered. No order was ever delivered and the 60 dollar battery charger on the table next to my door is missing. Keep in mind, I live in a house, not apartment.

This review is re: my Order# **. It was delivered to my apartment office about 2 blocks away and not delivered directly to my door as is always requested in my notes on each order since I am disabled and I can not walk that distance and back. The office does NOT deliver packages to tenants. I have no way to get my packages! There is one road in and out of the complex-I watch all cars go by my patio door-Amazon made no attempt to deliver. I have no way to get my packages!

Just wanted to give you guys a big shoutout. This was the first time I ever ordered from Amazon. I am not a Prime customer so I had to wait 7 to 10 days for my delivery of my 12 piece suspension kit for my truck however I received my delivery two days after I put it in as if I was a Prime customer. You guys are great. I will definitely be ordering from you again. Thanks again. Michelle

This review is on behalf of the purchasing of "Fast 88 Portable Elliptical Machine Fitness Workout Cardio Training Machine, Magnetic Control Mute Elliptical Trainer with LCD Monitor, Elliptical Mac"--from HOSMAT Co.--by a good friend of mine (L.L. ). On July 29, 2019, L.L. purchased this product from Amazon.com and received it on August 5, 2019. The product came without a dozen of the necessary screws to mount the machine. L.L. and I have trying, for many times--and without a success--to fix the problem together with Amazon.com.

Amazon hooked us on Prime years ago with its 2-day delivery. My how times have changed! In the last week alone, I've had 2 significant problems with Prime deliveries.

I've been shopping on a regular basis at Amazon Canada for many years. During that time, what has usually impressed me the most was their high level of personalized customer service. In the past few months though, that seems to be declining rapidly. Even their Executive Office seems to be changing, and not in a good way. They were always there when things were not resolved at a lower level. The last time I contacted **, I didn't even get a reply. This continuing decline in customer care has me looking elsewhere FIRST, not as a last resort, when shopping online. I'm also trying to shop more locally, which is a plus! Bezo has repeatedly predicted that Amazon will go bankrupt, and in the near future. I won't be surprised if that happens. And perhaps this decline in concern for customers total satisfaction is the start of that journey. If a giant like Sears can go under, so can Amazon.

I ordered a bundled item (phone with earbuds and power charge package) and there was a problem with my amazon.com charge. I received the email to "update payment info" and immediately resolved the issue and updated within 24 hrs. Now this did change my prime shipping by a day but since it was the following business day that I resolved things, that was acceptable, however, it is now the expected date of delivery and they still have yet to charge it. I chatted with both amazon.com and Synchrony Bank (who issues amazon.com charge) and while they saw the declined attempt, they have not seen another attempt since I requested the payment to be updated. The bank asked to have them "try again" and they stated, "Well, we can request it but it will take 1-3 days."

I purchased an expensive order from Amazon. Never got it. The driver didn't follow the delivery instructions. Gave my packages to someone outside. I called. Got lied to and promised a refund. I only got run around for weeks until after return date expired. Amazon denied they ever spoke with me at all. The driver needed to be fired for not following company policy. The customer service reps need to learn English before you come here from 3rd world countries. And jerk supervisors do your job. Amazon employees are incompetent working for world's richest crook (** Amazon). I'll shop the old fashioned way.

I placed an order for some computer parts on Sept. 3rd 2019. I choosed free shipping because their shipping rates were outrageous. Sept. 14th came around and I noticed they have yet marked it shipped, so I called them to ask what was going on? This Amazon Rep puts me on hold for 15 mins before getting back on and tells me because I choosed free shipping they would ship it near the expected date of delivery. She even made the comment that the order was 6 hrs away that when they do ship it it won't take long to get here. That didn't stop them from taking my money pretty fast. I thought Walmart was bad trying to push their self-checkouts on everyone by closing the other checkouts down. So if it's only 6 hrs away why would I want to pay 40 dollars for shipping on an item that weighed no more than 5 lbs? Greed has it's own karma.

I purchased a popcorn maker from Amazon. Stated if I ordered would receive it within two days. Email after I purchased the item stated it would be delivered within two days. Later I received email stating it would be received in three days. When I checked delivery information it stated it was out for delivery. When I still had not received the item I checked status again. It said could take till Five additional days. I was a Prime member with two day shipping. Called customer service. Useless!! I cancelled my membership due to their customer service!! I could have bought the same product at Sam's Club/Walmart for same price and received it quicker!! Cancelled my order. I will go to Sam's Club!!

I ordered these products. It was due on the 11th of September. Do not receive it to the 14th. I had called Amazon on the 11th and all they could tell me it is, "I understand." I was trying to cancel my order and all they could tell me is, "I understand." The worst customer service. No English speaking people. How to request one so I have to wait another week for my credit do. After trying to cancel they kept claiming they couldn't cancel the shipment. I have to receive it.

I have been taking a lot of time and effort to get a refund for a defective item buyed. They do not complaint with their own service label. Lack of supervisor escalation process. I am still waiting for a refund for more than a month. Nobody answer my emails, or request. I have an open case and is the same behavior.

I ordered several packs of size large socks, and 1 of the packs was inadvertently sent in size medium. I called customer service. The rep from the Philippines had a hard time understanding me. Eventually, I was able to convey the problem and she explained I needed to return the wrong sized item and offered to do that by UPS. I explained that I live in the country and asked if I could return this by UPS. She said yes and stated she would send me a label. When I received the label, I discovered that I had to paid postage. The rep I had spoken with never explained to me that if I chose this option I would have to pay postage. Obviously, if I had known that, I would have declined because the cost to ship would have been more than the value of the wrong socks I was sent.

Debit card info hacked, Amazon started the shell game. I started receiving thing I didn't order in the mail and my debit card got charges that I didn't make. Called Amazon 4 times. Each time they said that an investigator would call me back...but that never happened. 4 times they just did NOTHING. Still unresolved and Amazon doesn't seem to care. They will never get my business again. Beware! Once they got your money they don't care.

Amazon FAILED me. Why won't management take calls or contact customers who have been financially harmed by your inability to follow through on fulfillment? I placed an order on Sunday 9/8, and it was a guaranteed delivery of 9/11. I would not have ordered the wagon if I couldn't get it by 9/12, as I needed it for the weekend to move some items that I couldn't move otherwise. There were other wagons that I could have ordered, and if the wagon had not been guaranteed to me, I would have ordered one that could.

Something I don't think many people know about which I would address here is this. I spent 20 years writing a book and over the last 8 years, although I've not got many reviews for my hard work on Amazon.com, I do appreciate those that have read it and simply want to leave a review. Amazon.com's policy is when someone submits a book review Amazon.com will NOT accept it unless 'that person spends $50 on amazon.com.' Talk about something that I think is completely and utterly unfair and in my opinion is a way of legally laundering money into their own organization. I've been on Amazon for many, many years and I don't think I've ever purchased anything in one go that's valued over $50.

Amazon approved the return of the "Nikon" camera on August 26, 2019, they sent me the shipping label by UPS "**" and I sent back the "Nikon camera" to "Sixth Avenue Express". Now Amazon tells me, "Sorry you lost money and camera." Now I have a debt in Amazon credit card and I lost the Camera.

I am a buyer who will never choose any other portal apart from Amazon. I have been purchasing various products from Amazon and have never had any issues so far with regards to either delivery or return or refund, however, this time I am so sorry to say this but they have degraded their delivery standards. I had placed an order on 9th September and delivery was expected by 11th September which is fair enough. On 10th September, I receive a message stating that you can expect an early delivery and I was way beyond happy, as my hubby's birthday is on 12th and I had ordered this product as a gift for him.

I purchased an Ecovacs robot vacuum which died not long after expiration of the warranty. Ecovacs would do nothing and has no option for repairs in the USA. Jeff Bezos refuses to get involved and thus I'm out the $230 dollars which Ecovacs "stole" from me with a faulty product and their bad faith sale to me.

I logged into Amazon and spent less than 15 minutes browsing a list of books needed for a project. Chose nine and ordered them. In that 15 minute period, seven of the nine books increased in price. The books were at different price points, but each increased by one dollar. I contacted Amazon and said it seemed unethical to increase prices of products just placed in one’s browsing history. I was passed from one customer rep to another—5 or 6 reps, each saying they had to pass this to another department.

When is the time going to come when Amazon puts a stop to this Gift Card Scam crap that going on. It happened to me a few days ago when I stupidly fell for a spoofed email. It was not something out of the ordinary because I have done the exact same thing before for this person. Unfortunately this time it was fake. I called Amazon right away a few hours after it happened to see if they could stop whatever purchases were made and don't ship them. They told me they could not unless I knew the account the gift cards were used under. Well I had the gift cards in hand and did not use them and had proof that I was scammed and they still refused. It seems like they are just as bad as these scammers. They get their money regardless and don't give a crap about their real customers, but protect the thieves. Thanks Amazon, seems like you lost your way.

I believe the bigger Amazon got the more they stopped caring about their customers. I bought a pair of shoes. Apparently was told they came from Amazon themselves. I'm not eligible for a refund or to exchange the shoes which had a knot in them it hurts to wear. When I called Amazon I was informed they wanted a new form of payment. They had my payment. I just ordered the shoes. Every excuse why they couldn't refund them or exchange them.

When I know the day my package is to be delivered, I check my front door every 15 minutes because drivers never ever ring a doorbell. Today my package was scheduled to arrive so I started checking. Minutes after my last check, I saw the notice that my package had been delivered, but it was not at my house. I started walking around the neighborhood and found my package at my neighbor's front door. My house number is in large white letters on both sides of my mailbox and also above my garage door and it's not that difficult to see the difference between 633 and 631. This has happened in the past where a package was delivered on the other side of the circle where I live. Another time my package was left in the middle of my sidewalk. There is no excuse for this except laziness and carelessness and I wonder what would have happened if I had ordered an expensive item. I will probably never do that.

Tried to exchange a OtterBox phone case. Never had this issue with Amazon. They normally send the right product, along with a return label to send wrong product back. Now you have to reorder said product and wait for a refund to your card. Now you're out twice the money, until said refund hits your account, which I had one take. Took forever to get to my account like 8 weeks. Let that slide. But now they make you go through all this happy crappy.

I get or used to receive multiple Amazon deliveries every week. Most of my shopping was done on Amazon. Their prices are not very competitive on most of their merchandise but it was convenient to shop there. They make it very hard to contact them in anyway and when it happens they call you at their convenience. They make lots of mistakes such as sending my packages to addresses that I have never lived at, they send the wrong items, send broken items. I have no reason why I put up with Amazon’s unprofessionalism for so long.

I signed into my Amazon account on 9/7/19. What popped up was a survey. I tried to X out of the survey and could not. I decided to take the survey. Sure looked official. After I completed it and selected my 3 free choices (only pay S & H). I was supposed to be charged $4.99, $4.95 and I wasn't sure about the 3rd amount so I signed into my bank. To my SHOCK, I was charged $44.67, $49.95, and $131.85. Amazon customer service said it was not their survey. I changed password. Then I researched the companies. Those companies are alive and selling their goods on Amazon today. Spent all day on the phone Saturday.

Amazon refused to back to third-party sellers. Would not refund my money. I had to go to the seller basically directly. Their customer service is by far one of the worst ones I've ever heard. I will do most of my shopping on eBay more so than Amazon from now on!???

I have been an Amazon Prime member for many years. I have had issues in the past with order delivery and it was not too difficult to get help. Now, however, everything has changed. I had two orders that were to be delivered the same day (Prime 2-day shipping). Around 6 pm on the delivery day, I realized I had not received either order. Upon checking the order status, I was told both orders were delivered at 12:32 pm. Nope! Never got them and I was home all day. So I go to try and get help. Very difficult. After navigating a few unhelpful screens I found an automated chat bot. This chat robot asks a few questions and tells me to wait 36 hours because the delivery company can scan the order as delivered, but still has 36 hours to deliver the package. So much for 2-day delivery.

I was told my order was attempted to be delivered by Amazon via email. The delivery company also texted and said there would be a delay. Amazon lies to its customers. They went as far as saying there was no gate code supplied, the lobby was locked and no one was there to receive goods. I don’t have a lobby or a gate. I live in a single home, and left clear instructions to leave my item on the porch at the front door. If Amazon is going to deny they make mistakes and insults its customers' intelligence, they should at least get with the delivery service so they get their stories straight. Shame on them and I will not use them again. Just another greedy conglomerate getting too big for its britches. I called customer service and was confronted by a person who did not listen and decided to talk over me. Extremely rude and unprofessional!

The products you select on Amazon are rated by customers so you get a good idea what you're ordering. It's the Amazon service that you don't see reviewed, therefore I have three cautions for consumers I have personally experienced.

Last three orders had still not arrived 4 days after the 2 day guarantee. Claims were made that my business was closed so they could not deliver. I own the business. I personally propped open the doors and turned on the neon "open" signs at 11 am. Additionally at 5 pm they sent me an email stating they could not deliver as the business was closed at 6:52 pm. Such a precise time, nearly two hours into the future. Furthermore, if they missed the open doors and neon signs, the abundance of people on the roadside patio at said time should have clued them in. "We are sorry but we can deliver it tomorrow is what I got. How this company has any good reviews is beyond me. I have ordered 4 products in last few months. 3 of them never arrived and I was even refused the 9 dollars refund on my "PRIME" membership.

If you are thinking about selling on Amazon, please save yourself the heartache and money. They do not stand behind the sellers at all, which is sad since they get a percentage and monthly fee off of everything we sell on their site. They refunded customers before you even get items back, as of right now I have not seen one of the items that was refunded. Then the only way to get it back is by contacting the customer?? That is crazy that they can go in and take your money but now I am responsible for trying to get the items back when I personally didn't allow a refund from my account. Anyway, please do research on their "seller forum" prior to getting an account, I really wish I would have.

Purchased 4 batteries from UPS Battery which only powered my Ebike about 15% of original batteries. Just plain poor batteries, but they worked and I had no way to prove it then. They had cost 400.00 and taxes which I thought should be good batteries. The UPS Battery company stated I'm not charging them fully or something is wrong in my Ebike. Time went by and I later asked for refund or return batteries. They stated to much time had gone by. I asked Amazon to look into it three times and they just said wait for a response those three times (once a month). Next I asked Amazon to act on my behalf to get a refund and they claimed then they couldn't because a year had gone by. I had never been told a year is all the time you have to complain and I hadn't demanded a refund or return in that time. One representative of Amazon stated I would receive a full refund and then the next one said the previous representative was mistaken.

It has been about 6 months, more than enough time for this to be solved. An order of lights for my truck miscounted. Never sent the full order. I took the loss, and will never order through them again.

I was so dissatisfied with my recent experience with Amazon.com Customer Service. I’ve been a Subscribe & Save customer for over 5 years with no issues but my order was charged a week early this month and had a devastating ripple effect on my finances. What happened is this: on Tuesday, one item charged 7 days early. In 5 years I’ve never been charged 7 days before shipping. It’s always charged 2 days (3 day at the most). I called Customer Service and they apologized. Said they had no idea why it would have charged so early. They verbally told me that shouldn’t happen and that they would look into the problem. The NEXT day, the same exact thing happened. Only this time for 12 products!!!! My account was overdrawn and my bank charged me for each individual transaction (12) for a total of 240 in NSF fees. I was devastated.

I like shopping online, and most the time I have had a decent experience with Amazon. It is usually pretty trustworthy. But I wanted to mention what has been happening lately. I bought quite a few items for my computer that I am building, some parts from Newegg, some from eBay, and some from Amazon. In each case I used the free shipping option, and I do not have Amazon Prime. I received my items from Newegg and eBay before Amazon had even shipped anything. eBay took 4 days to get to me, Newegg took 5 days, and Amazon? It took 14 days to get to me! Now I know Amazon Prime would help, but why should I pay a company yearly so that they can just live up to the standards of other online sellers.

Amazon treats their non-Prime customers like yesterday's garbage. Some items you can't even purchase if not a Prime member, most items are more expensive than what a Prime member pays. Delivery times are good but the amount of time taken to prepare your order for shipping take days. Also if you try to post a less than flattering comment on their site in many instances it is rejected by Amazon. Makes you wonder just how accurate their reviews are. I really try to find alternative sources for my business now using Amazon as little as possible.

I have seen a lot of shifty service from nearly every corporation that exists as they are all WAY too big to care about 1,10,100 or even 1000 disgruntled customers. However, Amazon takes the prize for most pathetic, non existent customer service. I ordered a phone case Monday morning. My "Prime" membership gave me two day "guaranteed" delivery. Which in reality meant, we will try to get it there by Friday 8 pm. (5 days.) Maybe it's because it's a US based company and given the well know fact that the average intelligence level of Americans isn't even considered par to the rest of the world, they thought I couldn't tell time? They are likely unaware that for less than a dollar I can mail a letter 3000 miles across Canada and it will arrive in 3 to 4 days tops. This company is so out of touch with reality that at 5 pm they sent me a message saying they tried to deliver the product at 6 52 pm.

Very bad customer service. Nobody cares how much customer is in the need of something. Already called more than 5 times. Every time new excuse. We contact the seller. We filed the claim. After placing order in July 12... today they’re offering me refund. That’s ridiculous. I don't need money. I want my product and then said they can’t replace it for me. I have to get refund and place order again. Such a crap. I’m so frustrated now. Have no option other than placing order again and wait for product again. Even supervisor is getting rude and was raising voice by saying that she can’t do anything other than sorry. So mad. Never going to order anything again.

We pay $119 a year for Amazon Prime and in the last 3-4 weeks, we have had late deliveries practically every order. When we complained were even told on one instance that it was because of a hurricane (the package left Phoenix, Arizona, arrived at Las Vegas, Nevada then the final destination in Utah.) that was affecting my order! When you actually check the tracking it is because Amazon has shipped the packages with USPS Parcel Select and USPS Bound Printed Matter. Both services are NOT 2-day shipping options. In fact, both of those shipping options can take up to 10 business days to be delivered.

Not only does Amazon have great products but their Customer Service for the most part is wonderful. Although most times you are outsourced to a different country, I personally have found that when I call it's either South Africa or Philippines and they speak so well, understand me and my NY accent and are quite nice. Let’s face it. Most times you are calling CS with a problem or issue. These agents have to listen to 8 hours of complaints so they themselves need a break. No matter how annoyed I am I try to be on my best behavior and as nice as can be because they too need a break with how nasty we as a society can be.

Amazon deals with too many shady third party sellers and from China. Products from China is cheaply made and takes 4 months to come in. When you are shopping, you don't have time to review each and every product, ask the seller where is this coming from, they take 2-3 days to get back with you, review their website, etc. There should be a filter where ONLY the products from the country you choose to purchase from, shows. I am way too busy for all this research on every single item I purchase. In going elsewhere.

I have been an Amazon Prime member for so many years, that I can't even remember a time I didn't have Amazon Prime and for many many years I've loved it. When Amazon created their own delivery system called Amazon Logistics however, things went terribly wrong on my end. Amazon Logistics has lost, misplaced, misdelivered, and delayed so many of my packages that you'd wonder why I'm still an Amazon Prime Member.

I purchased a vacuum cleaner, it was deflective. I sent it back via USPS, as per vendor instructions. Vendor claimed he never received it. USPS tracking info shows vendor did receive it, but no signature. Amazon did nothing to mediate this situation. I was never offered a pre-paid shipping label or any assistance at all. I am out $209 for the vacuum and return shipping and have nothing to show for it. I will never buy anything from Amazon again.

The Amazon ad said NEW and the photo was pristine. That is what I expected. The item I received had a blemish on the top side and corrosion on the bottom side. I did not expect to have to employ a silver smith before presenting the item as a gift. I included pictures of the blemish and the corrosion. I submitted a review to Amazon exactly as written here. They refused to accept and display it. They did send me a refusal of review email. John **

Do not ever buy from Amazon!!! They have the worst customer service ever, their products are cheap and are made from china crap, and their 2 day shipping is a complete lie! Amazon also completely and utterly destroyed US retail and big box stores. Take Sears for example, Sears was once the most dominant store and now they are just about ready to close up for good. I will never ever give one single penny to Amazon after what they did to Sears and US malls. I recommend you do the same or they will become a monopoly!!

Unprecedented. The perfect word to describe Amazon. In every positive sense of that word! All because of one man - Jeff Bezos. What an entrepreneur! What a vision! This is from personal experience. Let me explain. I had given up all hope, after a horrible experience with Amazon.ae (formerly Souq.com) - due to a Herculean effort to get an order cancelled and the subsequent refund issued. I have never faced such a feedback-resistant team in my life! They were robotically answering my calls and sending me monotonous, unhelpful emails, followed by absolutely zero action!

Amazon started off as the model for customer service for internet-based companies. It's given up efforts to maintain that lofty status in favor of the crappy service that many companies now offer. It's near impossible to use their website to find a mechanism for a customer who wants to make a complaint. The chat service they offer doesn't work (I tried 5 times). When you ask for a callback you get an Asian agent who barely speaks English speaking to you from a room that has a cacophony of noise from other agents, making any significant communication impossible. The agent is helpless to provide any more service than you can get on the website. Amazon, you're blowing it big-time. Your initial focus on customer service was part of what made you grow. You've forgotten where you came from.

I ❤️ Amazon. Low prices. Good deals. You have your occasional mishaps like my daughter's party. I ordered toys for activities. 1 item never showed. I called. They said they would resend. PS It was too late for that. I have two younger kids. They find everything. We just hit spring break. I had Prime 2 day delivery any. I waited to order any. I got a refund. I had to go to Five Below. Ok 3rd party's description and you end up missing some and you're like, "Can't they just send me what's missing? I love the rest." "Oh no. We will just give you 10% off or send it all back." "Ok cool. I'll just keep it."

Usually I have a positive experience with them until the one time I have to call about an issue with shipping. In this case what I got is disinterested, unempowered associates who offered gift cards not actual solutions. I needed to be sure an order arrived on time for a customer job. It seemed very apparent all she could do is read my order information (the very same information I already had access to).

No respect for privacy at all. Every day they send a new text about this or that, claiming I'm some valued customer who bought from them when I am not, so I block the number, only to have them send another from a different number. My advice: don't let them send notifications by text, calls or emails whatsoever including deals on shipping rates or customer satisfaction. Better yet, find somewhere else to do business.

In one day I received three emails confirming book orders I didn’t make. I disputed the charges with my bank, cancelled the credit card and changed my password on Amazon. A week later another order was made by someone, but didn’t go through because the payment information had the cancelled number. I contacted Amazon. Their representative insisted the order came from my device. It didn’t. I had to cancel the account.

I bought a phone from your website and after some time, it was felled in water so I return it back as the phone is waterproof and it's was not working after this accident. So I returned it back to Amazon and I received response from seller which was not understandable but ignoring all previous. Actually my main complaint that I request to return my phone back as I will fix it outside, but my phone was never back. I'm waiting more than 2 weeks and every time I called customer service I faced unskilled, unprofessional and untrained people especially from Egypt make me regret that I called them, they always give excuses - said the delay was happened because of the issue between the delivery company and Amazon???! Now as I informed to CS supervisor if the phone is not deliver back to me last week I will not accept to receive it and will ask for a compensation for the time I sat in without phone because of Amazon.

Classic Amazon - advertise a sale item, allow you to place and order, but then can’t fulfill it and end up cancelling it leaving you without a product which in turn costs you twice as much or more to find a replacement item. They have no problem charging me for my Prime service or anything else, but have horrible service in fulfilling product orders! Don’t order from amazon if you actually want to receive what you’re ordering. It’s better to get it from a reputable site that can properly manage inventory and customer service. If it’s not important and doesn’t matter much, then amazon is an OK place.

I have continued to contact Amazon about a hold they placed onto my acct. They continue to assure me that an acct specialist will reach out. They have not. At this point it's borderline comical. I have always heard about how great Amazon's Customer Service is. Turns out they are just as poor as any other large corp.

Twice, I have entered a Neg review within Amazon.ca regarding the process of purchased product. My review was rejected via Amazon. I viewed the current reviews of this product, all Positive. It seems like Amazon, rejects all Neg Reviews of a Product associated with Amazon. All Neg reviews are filtered out and returned by the owner of the review, this gives a false review interpretation of the complete process!

I just ordered an item from China yesterday. It says it will not arrive for 42 days. I want to cancel my order since I just placed it. But despite Amazon leading me to believe in several places that a cancellation is possible...it is not. All links to cancellation lead to steps as to how to get a REFUND--NOT A CANCELLATION--implying I have to wait for delivery, then return it to China, then wait how much longer for a refund? Their cancellation process needs to be reinstated and clarified.

I trust Amazon the most and I think they have the best customer service and superior service. I would always recommend Amazon to everyone. They are fast and very reliable. I would never go with EBAY or any other online shop.

I choose a particular product on Amazon because it indicated "Delivery today". It then said it would be delivered by 9PM. At 9PM it said that the delivery was late. Since I didn't get it that day I reasonably expected to see it the next morning. Now it's saying that it won't be delivered until tomorrow. I needed the product soon for health reasons. I would have gone to a local store if they hadn't indicated delivery today. If I decided that waiting 2 days was ok, I'd have chosen a different product. Amazon really let me down in this case.

I made an online purchase with Amazon gift cards on Aug. 20 (7 days ago). I received an email the following day saying that my account had been put on hold until I fax them a copy of the receipts for the gift cards used. They said they would contact me within 24 hours after I submitted the receipts. I have faxed the receipts two times and called customer service 4 times now. Customer service says there is nothing that they can do other than send a note to the Accounts Specialist department and that someone from that department will contact me within 24 hours. No one has contacted me. Customer service said that the Accounts Specialist department does not have a phone number where they can be reached and that I will have to wait for them to contact me. I'm still waiting....

Ordered $1000 in car parts, one in particular being a $700 order. Amazon lost the purchase and still charged the credit card that was issued through them for the purchase, meanwhile taking the order number off of my updates and all that. Customer service is no help. I ordered the parts 2 weeks earlier to make my life easier but amazon of course had to make it difficult. Looks like going back to eBay and whatever other online shopping sources there are other than amazon. First time purchasing experience was god awful.

Contacted support over a promotional code issue. The issue was I was browsing Amazon.com on mobile when I received a pop up to download the app and log in for the first time and I'd receive a $10 promotional credit toward my next purchase of $20 or more. I followed the link and downloaded it straight away and logged in. The instructions said it would take up to 7 days to receive the email with the $10 code. After 14 days of not receiving it, I contacted support. Yes I checked my spam folder every day. I explained this to 4 different representatives. They requested a screenshot of the promotional email. How can I provide that when the issue is that I never received one. Instead, they wanted a screenshot of the promotion screen. How can I show that when it was a one time pop up, and the promotion is now over!? Because I could provide neither of those, they basically told me too bad.

I purchased the 96 pouches of survival water and two packs of protein bars from them for our off-road Jeep vacation on August 17-23, 2019. They said this package would arrive between August 14-16 so that was all good as we had been very excited for our trip to the high mountains. We waited for the package to come on Friday the 16 since it has not come yet just to get a disappointed email saying it was rescheduled for Tuesday the 20.

Unfortunately, Amazon has no support for it's sellers. Bezos has turned over the customer support team to India, which they have trouble understanding issues. If a customer files the holy Grail of complaints, (the A to Z guarantee) he gets his money back guaranteed. Seller cannot win. Buyer claims he didn't receive it, even though tracking says he did, seller loses and Amazon gives him his money and seller takes a hit. Buyer claims no longer needed, item damaged, changed mind, inaccurate website description, buyer wants his money back BUT he wants to keep the product. With the very high fees sellers are paying to Amazon to sell their wares, Bezos has offered no support to them whatsoever. I thought eBay was bad in terms of helping to support their sellers and their encroaching high fees but Amazon takes the cake.

I sent for a Samsung micro sd card of 256 gigabyte, but received a 12 gigabyte card. When I checked the reviews on Amazon for sd cards many people had the same problem. I believe a company like Amazon should not be selling counterfeit items. When I wrote a review on Amazon about the issue, that it was fake it was blocked and you can only say that you had a problem with the SD card not that it's fake and I will buy SD cards from the manufacturer itself.

So I'm calling customer service. Called them about 7 times. Neither of them could tell me if my item was ready for pick up. Real poor customer service for an easy job. Never again getting an item sent to the hub. They don't know how to tell you if the item is ready or not.

I ordered a product on Amazon that I NEED by today. The tracking info all day said out for delivery then all of a sudden as I am outside in my front yard it says a delivery attempt was made and no one could get it. So I call and literally argue with some lady for 45 min saying no one came so she puts me on hold and comes back a couple min later and says, "Oh no no one came. They were misscans." Mind you this is after the order said GUARANTEED by the 22nd and it’s the 23. Now I’m going out of town in the morning and they are saying they can’t do anything about it when they still deliver for another 2 hours at the time. You GUARANTEED it by yesterday. I let it go cause I still had today but now I find out their driver lied and said they went to my house but didn’t but they still won’t bring it to me.

I've been buying from Amazon online since they only sold books! I am a Prime member, and rely on that to get products that I need right away. Just twice in the last 2 weeks, I've been "notified" that my package is running late and expected now a few days later. That's NOT what I pay for with Amazon Prime and I'm not sure what company they've started using, but it sucks. And there's no way to contact/write to them except a "chat" where they just tell you the same thing: "We are sorry". Very disappointed and rethinking continuing to use them.

Did some research on hard side vs soft and went with the soft expandable. Have had different types of luggage in the past and just like the soft sided. Still very durable. I like the wheels on this one and really like the attached TSA lock. Seems sturdy enough, we'll see. Also being from Amazon, if you don't like it send it back. Play with it at home.

I bought a Zouvo vacuum, as it was in deal and was sold by AMAZON..thinking it would be great! All that expectations on AMAZON went in drain once I received the product.. It's absolute garbage of product. It's a piece of plastic not better than a kid's toy. I bought many products from Amazon but never seen a such a cheap product.. I guess even Dollar store rejects them to sell. LOL. Also when I tried to return AMAZON has very bad return policy on this product.

The worst company ever to deal with. Rip off con artists who keep taking your hard earned dollars. BS customer service and zero help support from Seller Central. Bezos, shaaaame on you!! You've set up a totally generically computerised ** company who rips off their sellers and doesn't give a ** about the havoc and stress that's caused. Sellers beware, get out before you end up on the 'Bezos chopping wagon'. Sellers, leave this rotten sinking boat and stick it to Bezos right where the sun don't shine!!

Upon receiving an hard drive from Amazon which I paid full price for a new product. I noticed the hard drive had pictures of people, cars, houses and family members that had clearly been taken with a phone. A few weeks passed and the hard drive began encountering issues reading files and would constantly cause my pc to freeze, crash, and hang during applications and games. I’m aware of the fact that amazon has a service called amazon Warehouse where they sell refurbished items and I’m disappointed that I was sold this iHDD advertised as a new product.

Amazon used to be a great place to order great stuff and have it delivered fast. I am a Prime member and have been for years. In the last several months it seems Amazon has found its way into the gutter. Several products I have ordered based on the site reviews have turned out to be junk. I can't understand the reviews being so good for products that are basically junk.

I have been a long term Amazon customer but lately, finding it best to be super vigilant when purchasing through Amazon. Some of the sellers that are listing there are pretty shady. Received a package this week for an Amazon order and was surprised that the order came from Walmart.com, not Amazon. The box was a Walmart.com shipping box and the return label said Walmart.com. Checking the Walmart.com website the exact same item was listed for sale for $10 less and free shipping. Complained to the Amazon seller and asked to return the item because it was shipped from Walmart.com yet listed on Walmart.com for less.

Ordered a tie on 20th Jan 2019 for 349rs. and never received the order. When the order was to come to my place for delivery I used to wait at home and then when I check the status of the order it says delivery guy was unable to find the address! No one ever called me and no one came for order. 2 times I checked the status update that delivery guy didn't find my address and the third time my order went back from where it came..and then in Feb I received refund of the amount which also I was not knowing as I didn't got any notification. I was waiting for my order like mad. Then today I came to know that my Amazon pay balance also got expired worth 651 rupees with no reminder or alerts.

After not been able to contact this department they suddenly decide that I was not scammed. Although someone else has taken my giftcards as also I have the originals they decide this without knowing the facts. This company should do a better job on their peoples. They dont care about you and if you want to tell them the honest story you need to fill in a form and perhaps they call you. Worst company ever. Peoples it's not because it's big that this is a good company. All proof is with me!!!! Watch out they are NOT a good company.

After a decade of being a loyal Amazon customer and still continuing to shop on Amazon frequently... But I just realize that I get so aggravated each time I need to place an order online. There's no 'go back to cart' button/option. Hahahaha! It is insane! I literally have to close my browser and open Amazon site again. For years! I've been doing that because I need to double check or make some changes to my shopping cart. Really?! I mean, really?! It is almost 2020 outside. I feel like I'm back in 90s. It's Amazon, how could this happen and last for so long???!

Do not use Amazon. They do not care about their customers, their employees are horribly trained, and they make no attempt to resolve issues. Their security is outdated and beyond ridiculous. I'm going to make every attempt to cost them as many customers I can. I am going to post to every social media possible and if they only lose 1 customer, I'll still be happy. I am asking for the most basic fix and they can not provide it.

Always fresh food, packaged and delivered without any issues. I love this service! There are so many items to choose from and I order things that I can't find locally in my grocery stores too. I order at night, wake up and my delivery is on my front porch.

So I have had an Amazon account for YEARS! I changed my cell phone number 6 yrs ago. I have been trying to change it on my account and I can't because some idiot with an EMPTY account is using my number to sign in!!! I told Amazon that this is my number and I have had it for 6 freaking years and they are telling me there is nothing they can do. So somewhere in the world some jerk is using my number that I can PROVE I own and they won't do anything about it!

Actually speaking to a person at Amazon proves impossible. It required multiple links and entries to be able to speak to someone. My questions was rather simple. I have a manufacturer coupon for $7 off a product I want to order and have ordered previously. I can use this coupon at a local retailer or through a mail order retailer but wanted to know if it could be used at Amazon. After going through the numerous hurdles Amazon requires before being able to speak to a person, the person with whom I spoke, gave such an incomprehensible answer, that I still don't know the answer. So, while using Amazon often proves a better cost saving, it appears using a local retailer is more cost-effective when having manufacturer coupons.

I was on the phone for over THREE hours today with several different customer service reps and several different departments. No one seemed to be able to stay on track or help me with my issue. I just kept getting the run around and being told the wrong things and tossed around. The reps kept getting my information highly incorrect or asking me for information that they had right in front of them pulled up on my account! How do I know because 1.) any other time I’ve called in they had that info and 2.) some of the reps today told me that’s what they were looking at. So why exactly, why does it take over 7 agents for three hours to simply pay my bill for them to explain that they cannot help me? All of this took place mind you while I’ve been dealing with pre term contractions as I was discharged from hospital last night.

Amazon re-packing has deteriorated over the past couple of years. Very recently, I ordered a a pair of glasses; the small box (2"x 6"x 2") the product was package was very secure, and a simple envelope would have sufficed. Instead, I got a huge cardboard box (18"x 12"x 6") filled with those inflated plastic fillers. Amazon talks about about one of their corporate values being sustainability; seems to be a conflict here. Furthermore, I commented on the packaging as part of the product review; pointing out the irresponsibility of Amazon. Amazon refused to publish the comment. We are moving to using Amazon as a search engine for products, then buying directly from a online retailer. Very happy to pay a little extra for responsible packaging.

I have been cancelling an order for two weeks. It has not been shipped but the seller can ship it after I have messaged them several times to cancel. I can not get any help from Amazon. I can even type my situation they only have you push quotes that don't retain to my situation...Amazon has became a eBay. Well actually worse than eBay!

Never buy mobile phones on Amazon. Defective OnePlus mobile product will not be refunded to you by Amazon. Be aware before buying. They will not refund the product, though it's a faulty product, and moreover will try to not do the replacement of the product. Never buy. Very bad experience with Amazon. Think 100 times before buying. Don't order it online, you can't return it if you didn't like the phone. Better go in a shop check and then buy. Waste of money and time.

I have been ordering from Amazon for over 10 years and FedEx was the best delivery service. Since Amazon started using its own delivery services I have called at least 5 times this year to report that my packages were delivered to the wrong address. I have put detailed notes in the delivery instructions about what the front area of my apartment looks like to help them identify my apartment unit door. The drivers aren't reading the instructions at all. Fortunately they take pictures to show proof that they delivered the product. This the proof I use when I call customer service to show it's the wrong apartment unit. I order online from many companies but Amazon is the only company who delivers my packages to the wrong address and consistently.

I have been using Amazon India since 5-odd years. Overall I am very satisfied by their service EXCEPT for the issue relating to "fake" products or products "not as advertised" which compromise about 90% of my returns, the remaining 10% due to transport issues which have since been fixed after I wrote and complained to Jeff a few times. The problem with fake/fraudulent products is that often the fraud comes to light only after usage and lapse of the returns period, which in India is 10 days. To illustrate, I purchased an auto-ignition gas stove portrayed by merchant as having brass burners. But after (light) usage the burner turned black, i.e. not of brass but of iron. Have raised the matter for return and refund... I am sure Amazon will do the needful as they have done in past BUT after considerable correspondence and effort. Other than this LONG LIVE AMAZON.

Amazon get hacked card numbers stolen and used, when new numbers put in they stolen within 2 days. Then emails from fake Amazon to put in new numbers to pay annual subscription. After second email talk to Amazon again about problem denied card ever being stolen, would not let talk to a higher up supervisor or to the fraud unit. Their attitude is it is not their problem. Anyone using Amazon use prepaid cards and don't have any more money on them than that you can afford to lose.

I bought a Fire 8 tablet for my 7 year old granddaughter for Xmas, and for well in excess of 3 months, despite trying all the "fixes" stated by their Customer services, the device will not even turn on. This device is supposed to have a 2 year "no quibble" warranty, which despite just trying to get a replacement, as I am the purchaser, and bought it through my account, they keep sending contradicting emails, stating they are going to replace it & then days later when I comply with their request as to where it's to be sent to change their minds, and start stating data protection laws.

This review isn't for a product but for Amazon's shipping practices. I am an avid user of Amazon (I may not be for much longer). I have placed 109 orders in 2019 and 149 in 2018. I have recently had issues receiving my goods. I regularly receive items at two addresses and have had issues at both. I have been trying to avoid Amazon due to so many issues with shipping but I live 30 miles from civilization (my town has 4000 people and no stop lights). This is it... I ordered a bicycle for my son's 10th birthday. Leave it up to Amazon to botch this one simple thing!!! I have had issues with 12 of my last 15 orders. All of my issues have been directly associated with Amazon's courier services. Anytime my package ships direct with UPS, USPS, or FedEx I have no issues. This time the package was lost when being transferred from Amazon to USPS. Amazon has done very well in hiding all of the issues they are having satisfying their shipping promises.

I ordered a product through Amazon and I paid extra for 2 day shipping because I do not have Prime..Today makes day 3 and still waiting on my delivery..Customer service is even worse, contacted them. They can't tell me where my package is or when it will be delivered. They will me to wait a couple more days for the delivery. CUSTOMER SERVICE DOES NOT CARE ABOUT YOUR MONEY OR YOU AS A CUSTOMER. I'll try ebay from now on.

They either lie about where they left your package or never come down the drive way and leave it. I have left detailed instructions where and how to get to my house, and where and how to leave my package. They are lazy and don't care about their job. Since they have started using their own delivery service things have gone down hill very fast. IF I get this last order I am going to drop my Prime membership as it isn't doing anything for me if I am paying for something I am not getting.

I needed to change my e-mail address since I no longer had access to my original e-mail address. In order to login to my account, Amazon's login sent me a one time password (OTP) to the e-mail address that I could not access. I called their customer service, (yes, there is a number you can call 1-866-216-1072), and explained my problem. Instead of asking the usual security information to verify it was me, they wanted to know the date of my recent order and the payment information for it. If Amazon would let me login the way I have been logging in for over 15+ years, I could change the contact information myself.

Sometimes I get the message, "You have won one such and such prize!", "Redeem your prize reward!" Uh...No! Wrong answer! Those malware links could end you up with exploited software and some hijacked browser. Do not click on the redeem button! Sometimes the message could be caused by some dangerous malware infected apps. The Amazon redirect popup drives me crazy on my android phone and my computer! That's why you shouldn't purchase merchandise and download apps for free or for any unreasonable price, including that the Amazon prize rewards are not real.

I LOVE my Prime membership but have recently been very disappointed with the lack of timely delivery! When I purchase an item with guaranteed next day delivery I expect it to be on time. Unfortunately, 2 of my last 3 orders were 2 days late causing me to have to run out for last minute purchases! Amazon Prime used to be very reliable! Soooo... buyer beware if you're purchasing something on a tight timetable...

Please don't waste your money on Amazon Prime. They don't ship packages when promised but they charge you for prime and when you call about the late packages they don't care at all. After paying for prime for years this is how they treat their customers and when you ask for a prorated refund for prime since they are not providing what you paid for their answer is, “Oh well cancel then but we are going to do anything for you.” They have lost my business and my company's business.

I've placed 5 Amazon orders in the past 10 days. 1 was delivered on time. 1 was damaged in transit and rerouted back to the fulfillment center, with me being notified after the fact. 1 had a delayed date of delivery. 2 were 'stuck' in the fulfillment process which required a time-consuming ordeal on my end to get the orders re-issued. In turn, this resulted in me receiving the items later than when I needed to make use of them for a work assignment. These recent experiences have left me with a lack of trust in Amazon's ability to deliver as promised. Up until lately, my Amazon orders always arrived on time- if not earlier. When absolutely needing to have something by a certain time, I am reverting back to local brick and mortar.

On Sunday August 4, 2019 I ordered a item and Monday August 5, 2019 Amazon deducted the amount of $15.44 from my checking account, then refunded it the same day. Today Wednesday August 7, I got a email telling me it was shipped. I went to Amazon website and talk to Sri ** in customer service and ask him why it just shipped today. He told me it was not available but they found the item in another place. I ask why I was not notified of the late shipping and he said does not matter. It will arrive Thursday August 8, 2018. He also said it was too late to notify me. I ask to speak to a manager and he ignored my request. I advised him I will not shop Amazon again and I didn't appreciate not being able to speak with someone else.

After leaving honest reviews about products that were purchased from Amazon.com (mostly positive with a couple negative) Amazon has banned me from leaving reviews. After contacting via live chat an Amazon representative told me there was nothing they could do and would not tell me why I was deemed unworthy of being a consumer with a voice. Terrible and shady business practices. If you don't want to get banned from Amazon make sure that you never leave a negative review on a purchase...

Amazon is claiming I filed disputes with my bank for orders I've made with them in the past. They are claiming payments for merchandise I currently own have been reversed by my bank and as a result They have not been paid for the merchandise I own. They are currently requesting I fax over my information along with a credit card number to repay for merchandise. They are requesting I pay them back for the money that was reversed. Again nothing was reversed. I just confirmed with my bank.

The last few orders I place with Amazon is starting to show me how their customer service has gone in the toilet. I think they are discriminating against people who won't or don't sign-up for their overpriced Prime service. So we now have to pay Amazon to get our orders shipped in a timely manner. I ordered 2 items last Thursday, 8/1, for delivery on 8/7. They have yet to even ship the product. Lately they hold everything till the last minute and then ship it overnight. Saying to me, "don't want our Prime service, then you'll wait." Don't know how this is very cost effective since the last minute shipping of the item(s) will cost them more money. If you can get this locally then do so. Most businesses will price match. Let Amazon go down the toilet.

Amazing service. Went above and beyond what they needed to and made the experience easy and pleasant. They were never condescending and when one method of return/exchange wouldn't work they offered alternatives. Simply amazing, I wish all companies could be this good.

I have been a customer of Amazon.com for many years. I changed my email address because I changed my last name after my divorce but I can't get my password changed. It keeps messing up my whole phone. Now I can't get on there because it's telling me I did my password too many times even though I don't have one. I even was on the customer service yesterday forever and nothing got accomplished. I give up on Amazon.com for sure.

Zero customer service. Amazon does not publish any contact information. Emails to Amazon are returned as undeliverable. No idea if items are shipped, forgotten about, put in the trash bin. I do not recommend unless you have a lot of time on your hands.

I've been a member for years and lately the delivery is awful. It's always delayed & they don’t compensate you for it. It takes forever to get your refund. I’m so aggravated with the service. Very unhappy customer!!

Don't try to buy anything guaranteed same day. I haven't had anything delivered same day even though guaranteed. Full of excuses about things being out of their control. This time, the items I bought are Amazon items, not delivered same day because of delay but rescheduled for delivery today. Still nothing due to issues "beyond their control". Their warehouse is 15 minutes from my house. There were 3 Amazon vans in my housing area all at the same time while I was driving home from work. How can their product being delivered by their vans less than 15 minutes away be out of their control 2 days straight? Then, when I ask for a refund, I get the runaround and my status on the orders say I refused the packages when they delivered. IT WAS NEVER DELIVERED!!! This is the 3rd time they pulled this crap. The first two times they promised gift cards (which I never received). I don't need them anyways. Goodbye Prime, goodbye Amazon!!

The item arrived missing parts. Catry, Cat Tree Hammock Bed with Natural Sisal Scratching Posts and Teasing Feather for Kitten - 19x13x28 in. Sold by: Catry Professional Cat Tree Company. I contacted Amazon Customer service and was told that in order to get a refund or to get the full item I ordered I had to go the extra steps to repack and reship the defective item. The customer should not be burdened with the extra steps when the mistake was made by the company. I am very unhappy. Since Amazon has always handled my queries in a satisfying way I assume the problem is with Catry. I will not order from Catry again. I would like a partial credit for this item in addition to my full refund. Amazon has always made it right.

Wastage of money and time. Do not buy this product. Garbage product. Do not buy anything from Amazon. I asked for return of my vacuum money and still didn’t get any response. I contacted to their department almost 4-5 times. They said they processing the claim but didn’t received any email yet. They are just making people fool. Do not trust Amazon Canada.

I have been an Amazon Prime member for years. I am vegan and have dietary restrictions, so it is often the fastest and cheapest place to find items I use regularly. Before they started having their own delivery drivers it wasn't uncommon to have a package delayed a day or two. My most recent one has been delayed 5 days. I order Protein powder literally once a week, and it was ordered on a Thursday and expected on Sunday. Monday came and went, nothing except "package delayed".

Amazon ripped me off. They sent me the totally wrong item (an adhesive wall tile piece), when I ordered a tree pruner! I sent the tile piece back to them. Now they say I didn’t return my item (the pruner) so they have charged me twice. I tried to get assistance but they refused to refund.

I bought a portable air conditioner on Amazon's big Prime day sale for 140 euros less than listed. The Product never arrived. Amazon said they could resend the product (an Amazon product, not third-party) but I would have to pay the full price. Obvious scam.

29th Jul 2019 I received a call from the delivery boy. I informed him that I am not there please come before or by 9 pm. He denied and said, "I only do service till 7 pm." I said, "Ok you come tomorrow." He again denied that he is not working tomorrow. I said, "Ok then Reschedule it on Saturday." He said ok. Once I cut the call I received a mail saying my order has been cancelled and is returning to the seller. I immediately called the delivery boy but he was talking rubbish. I then took the help of Customer service where they are not even aware of thing their delivery agents are doing. I informed them about the whole scenario. As per yesterday's conversation they mentioned that it will be delivered today. But today when I rechecked it is saying refunded.

I have been an Amazon customer for over 20 years. I have been happy with their shipping up until recently..two orders in shipping limbo in past few months. Worried about Amazon quality now...are they overloaded?

We are not happy with Amazon Prime delivery service. They keep delivering our packages to the wrong house and we get packages from other people. We even told the driver that he has delivered to the wrong address and he didn’t even care. They need to hire employees who take their job more seriously or they will eventually go bankrupt.

I'm so furious, Amazon promised they'd have my 6yr old grand daughter's Birthday supplies here yesterday 7/26/19 in plenty of time for her party on 7/28/19, but NO it's not here.. Apparently the driver is unable to follow simple directions, after calling into Amazon 3 times today trying to get the driver to deliver to the correct place, still no packages... Called again and was informed can't deliver until tomorrow the day of the party and no guarantee it will be here in time... This is ridiculous, I pay for the Amazon Prime plus always spend at least $2000 every Christmas with this Company and very seriously rethinking future purchases... Very unsatisfied.

You will think that if they let you order an item out of stock you will get it when it comes available. Well it's not, they canceled my order after I was waiting for several weeks and missing the chance to get it somewhere else, to find out they have it but more expensive.

Spoke to a guy named Fernando who dismissed my issue and told me to call customer service and then hung up on me. I called the number I was told to call. Nice employees you got there. I’m a server and would never dismiss a customer like that.

My Amazon Prime account was hacked, and an expensive iPad was shipped to a person out-of-state, completely unknown to me. This item is masked in my Order History, and I did not receive any emails notifying me of this order. Thank goodness for American Express, they denied the charge, but meanwhile Amazon closed my account. They take no responsibility for the hacking, and no responsibility for their lack of security. Customer Service was terrible, long wait times, no one communicating with me unless I called and insisted on speaking with a manager. They cannot explain the hacking, they do not apologize for the lack of security, they more or less shrug their shoulders and move on. This is a company drowning in money with no knowledge of how to directly interact with the customer.

Ordered off of Amazon Prime...Promised next day shipping and 4 days later still didn’t have product. Checked the shipping site and it kept saying it should be here today. Called Amazon and they proceed to tell me the package has been lost and they will just refund the money. Nice that they let me know that it wasn’t coming. I have a child that has been waiting patiently every day for a product that’s not even gonna be here now.???

I put items in my basket. Stop for a cup of coffee. Resume shopping for find. The price of some of the items that are in my cart just went up, or you get information that although you have a certain item in your cart, all of a sudden we are out of stock. What does Amazon do, carry one of each item. This happens a lot as with price increase. I tried calling Amazon's so called customer service... you've got it...OUT OF THE COUNTRY. I cannot understand them. Shopping locally, at least I will have the items. And KNOW what I paid. Now, off to FACEBOOK!

Don't order Funko Pop on Amazon that is sent from an Amazon warehouse. If you are a collector, the actual Pop box will probably be damaged. I thought asking for a replacement would ensure the next shipment would be packaged more carefully. That is not the case. I have been frequently adding to my collection over the last year but will never again order Funko Pop from Amazon.