Amazon.com Reviews

I will start by saying that I have used Amazon for multiple years and purchased many products from them. It is definitely my go to place for online shopping. I live in a house and delivery was never a problem when Amazon previously using UPS, USPS and FedEx. My product mostly reaches on time and leave at front door with no problem. However, my understanding is that now Amazon started to use its own crew or contractors to do the shipping. Now I started to have problem.

I ordered items from eBay (Game system and some other things in separate transactions) before and after I ordered an item from Amazon.com (game controller). The difference is the Game system from an eBay seller got to me days ago (3 or 4 days in transit) and the Amazon game controller has yet to be in transit and it has been a week! The appalling thing that I ordered both around the same time! Those other things mentioned earlier; I order them up to 4 days after the single controller that I am waiting for from Amazon and, you know what, I have already or am supposed to receive half of those things by today. Again, Amazon is only almost ready to ship. It took a week for them to get to almost ready to ship on a single game controller/joystick! eBay sellers/USPS have already shipped most of what I ordered to me and Amazon has not even that single little package!

EXACTLY 1 WEEK AGO, I placed order on Amazon. Said I would get it between Dec. 27th today and Dec 31. Still hasn't shipped. Called and they said didn't ship yet because it's 35 min away. JUST STUPID!!!

Amazon restored my privileges today and I am very pleased with the results.

My Amazon ORDER got cancelled by me immediately after payment. I received an email for Refund of cancelled item from Amazon on December 10th, 2018. But still my amount didn't get credited to my Bank account. I have added my Bank account details also in My Amazon account. If I try calling nobody is responding. There is no proper mail address also to contact them. Kindly help.

This review is being provided for Amazon India. I had booked one shoe costing around 5.1k on 23rd December and it was a offer time and hence I was getting cash back of around 1700. This shoe was also available in other Online shopping websites but by my bad luck I choose Amazon. So, Order confirmation email came on same day (23rd Dec).

I ordered a watch for a gift for one of my sons 8 days before Christmas on the premise that it would be delivered by Dec. 24th. Dec. 24th came and went and it was not delivered. So one son got a gift and one did not. Would I have ordered it knowing that it wouldn't be delivered until Dec. 27th? No. Would I have just gone to a local store and bought it? Yes. Folks, seriously do not order from Amazon if it is an important gift expected at a certain date. I have learned this the hard way!

I've been a Prime member for 5 years and their customer service is getting worse and worse. I order Christmas gifts because I work in healthcare and our schedules are awful this time of year and I understand the demand and schedules of people ordering and delivery this time of year. But if you tell me it's going to delivered 12/20/18 and you send me an email on the 21st that you’re sorry something went wrong and my order won't be here till 12/27/18 obviously after Christmas and now I don't even have time to get it somewhere else and it didn't even shop till 12/24/18 but your customer service won't change the shipping address to the person it goes to then you should understand how upset people get. I wish that was the only package but it's not by far. Today a present for 1 of the kids was suppose to arrive by 8pm 12-26-18 and now it changed after 8pm till it may arrive 12/27/18 or up to 1/1/19. Omg seriously.

The nightmare of purchasing and being mislead has made my head spin like a rat in a wheel. 1st they do not honor their a-z, as stated. They jump the gun on resolutions but then state they can’t do anything without a supervisor, once the third party seller is contacted. 2ndly the supervisor is clearing reading from a script or talking to someone else. They’ll place you on hold and transfer you over and over again in both chat and phone conversations when you are asking questions. By far the worst experience ever!!! I’ve been a Prime member since 2014 and I’m seriously thinking about looking at other avenues to shop online, NOT linked to Amazon or any third party sellers. Be very cautious when placing orders with them.

I suspect that Amazon used TNCs (Uber, Lyft, etc.) as a means of delivery for the holiday season. For the first time, packages could not be delivered to an address where I've received 100s of packages and my shipments were returned and labeled "un-deliverable to address" - I suspect it was because the driver(s) could not find a place to park. This happened on 2 orders placed on Dec. 14 with a guaranteed shipment date given of Dec. 17 - plenty of time to be Christmas gifts! I wasn't contacted with the "un-deliverable with refund" notification until Friday evening, Dec. 21 - up to that point, tracking the items showed "in transit".

I ordered Christmas gifts on December 7th, 2018... I waited for 2 weeks and nothing, then I contacted Amazon, 5 days before Christmas and the person who talked to me (which name was Aparma), told me that the package was lost in transit by the USPS, I explained her that those were Christmas Gifts, and she told me to re-order the items with fastest shippping option, and that she personally will be keeping track of it. Christmas came, and I didn't even received a tracking number for the new order, I was so frustrated with this kind of service in which they like to promise and promise but fails and fails! They don't care about customers! Definitely I'm thinking about cancel my Prime membership and my credit card with them.

Lenovo K8 note delivered to us is just physically damaged from the internal. In less than two months we have observed that touch stopped functioning. Hence, we have visited Lenovo service centre for the same as it is within the warranty period. The service centre opened the device and informed us saying that device is physically damage and does not cover under warranty period. This is really sad with the Amazon.

I’ve been using Amazon for 19 years and I swear by it. I’ve probably ordered well over a thousand items and my satisfaction rate is something like 98%. I certainly do my research by comparing prices with other online retailers and will use another retailer when their prices are cheaper. I rarely have a problem with the purchased product but when I do it always gets resolved. They also do a great job with inventory. I used a couple other online retailers, purchasing (supposedly in stock) items with guaranteed Christmas deliveries only to have my order cancelled right before Christmas as the item was out of stock. This has never happened with Amazon.

I originally ordered 4 ornaments for my grandchildren Dec. 14th. All were in stock when ORDERED but never received a confirmation email. When they didn't ship after 3 days, called customer service - rep said they were shipped BUT THEY WERE NOT! After 2 MORE DAYS I called again & again they said order shipped - they did not! Asked for a supervisor (Lexy) who first said they shipped but When I said I knew they didn't ship, the Supervisor STILL INSISTED they were shipped! I called AGAIN, asked for supervisor (Kelvin) who told me they were out of stock since Dec 14 when I placed the order! So why did two reps and Sup Lexy tell me they were shipped - that was IMPOSSIBLE since they were out of stock!

We ordered a watch from Amazon in online and received a box without watch inside it. The ordered package doesn't contain the watch and the delivered guy doesn't even care about this when we reported it to him, he just asked us to contact customer care, never expected this from Amazon. Can't believe this is done by Amazon.

I placed a separate order for an item which is already on my subscribe and save list on 12/18 because I was running low and could not wait till the subscribe and save delivery of 12/31. Today Amazon.com notified me that the exact same item on that list has shipped, while the Dec. 18 order has not. Nobody within this hierarchy can give me a honest answer, it has changed each and every session with them, for a total of 5 inquiries so far. Amazon would be well advised to learn from the fate of Sears, once the largest retailer ever.

I ordered a pallet of returned TVs from the Amazon returns user. Shipping was about 500 dollars. I figured I'd get my money's worth if one of them worked. No luck. They were all busted screens. None of them even had their power cable or remotes. One box was completely empty. Lol. To be fair, one was listed as a cracked screen. I know how to fix TVs but most of these are beyond what's worth it. Do yourself a favor and don't waste your time and money on this site.

I purchased a $25 e-gift card. The order went all the way thru to the emailing process and I sent it but then no verification. I waited two days nothing and the person that I sent it to received nothing. I did a "online chat" with customer service and I was transferred to four different people four different departments. I know it was a foreign country. I don't know if it was a breakdown in communication but my gosh Amazon you're blowing off your customers with this kind of customer care is unacceptable. Maybe you are getting too big...

I ordered an item on December 12 and it hasn't moved in transit since the item was picked up. This is a $430 item and it is a Christmas gift. Since Christmas is approaching, I went on their online chat to ask them where my item is and if I'll be receiving it. A useless foreigner said she would refund the item since it is lost, then she changed her mind and said "we have to pass this on to the investigation team" after a copy-paste message stating she would help immediately and this is not what our customers should experience. She transferred me over to another foreigner who said there's nothing they could do to help me and I would have to file a police report.

I can understand how wonderful Amazon would be if you lived in a rural community, but I live a block from the Magnificent Mile in Chicago and have a banquet of shopping at my fingertips. I used Amazon to take advantage of their 'free shipping' for my Christmas gifts to family across country. My order was placed well in advance of the required business days to qualify for free shipping and arrive before Christmas. Amazon's 3rd-party-vendor wouldn't ship on time. An Amazon agent on the phone suggested I cancel the order then re-order the gifts paying for 'express shipment'. If I had to pay for shipping, I could have easily purchased the gifts within walking distance of my home, wrapped them myself, and walked them to the nearby post office. I'm glad Amazon didn't pick Chicago for their second headquarters; I don't want their employees' mentality germinating in our city.

I paid $39.92 for one-day shipping for an order placed on 12/19/18. All but 3 of the items were in stock and advertised as "Prime." The next day, when I checked for status of the shipping, I noted that several of the items were schedule to arrive AFTER Christmas and well beyond 2 days. I went into the order and attempted to change the shipping method on JUST those items coming after Christmas. However, there was no way to differentiate which items in the order I wanted to change the shipping for, so inadvertently, ALL the items shipping changed to next day.

I ordered a AeroKat delivery chamber for my cat on Wednesday. This is used to administer asthma inhalation medication. The item was guaranteed to be delivered on Friday. We called to check on the delivery and was told it would arrive in the afternoon. It didn't. Called again later in the day and was told that the item never made it on the truck and would be delivered the next day. I asked to speak to a supervisor because this was unacceptable. My cat was hospitalized and discharged on Friday. He had to have his medicine on Friday. We were guaranteed that this item would be delivered Friday. The customer service rep that I spoke with transferred the call back to basic customer service. Again I was on hold waiting to speak to someone who could connect me to a supervisor.

This year has not, for the first time, has not been a good one for receiving packages from Amazon. The problem is that packages are left at my garage door! Out in plain view for everyone to see that you have a package. Why? The delivery trucks are unmarked and they just throw your package on the ground! UPS is much better for deliveries. They don’t ring the doorbell anymore but at least put your package at your front door. Now I have to determine if buying online is even worth all the trouble.

I’m not Prime member but I have Amazon credit card. So far Amazon has been good to me. I got my items as I saw in picture and mostly early. Plus they communicate with me well when I got issue returning bulk item and get my money back. Keep up good work guys.

I sent to buy a few times with my wife's Prime account. She made an additional purchase the day after. Guess what? My order was incomplete and hers arrived first. I paid extra money for the shipping to be completed as requested but, here I am with missing tools. The items that I ordered were for a presentation of plating (those items are expensive and hard to find). The only thing they said was: "Oh, we are sorry, we can refund you the extra money for the shipping". It's like they don't realize what this is going to cost, business wise, and the impact that this has on my reputation and personal life. Even last night was hard to sleep as I had the struggle of what is going to happen, a few days before Christmas. Thanks Amazon for messing my holidays!

I ordered two T-shirts Monday and it’s Saturday morning and they haven’t shipped yet. Tried to cancel Thursday because of terrible service but can’t because they said it’s scheduled for shipping. Tried several ways to review seller or Amazon on the website but there is no option to do that.

I have been a Prime member since day one. I am disabled & do 90% of my shopping online & 85% of that is with Amazon. I called to cancel my Prime & was told I am a good Prime customer & do not need to cancel. I should sit back & enjoy it!!! My last 6 orders have taken 4-6 days, not the promised 2. It use to be they would give you a credit or extend your Prime a month when this happened. Now they tell you to contact them when I finally get my package & they will see if they can do anything!! Also they are now using USPS for the majority of their deliveries instead of UPS. I am disabled & USPS leaves my package in my apartment lobby, UPS brings the package to my apartment. I am canceling Prime & using other online retailers!

Sooo... one of the worst possible things that could happen to anyone before Christmas is getting their packages stolen. Yup it happened to us yesterday? I have to say that this was horrible to come home to and we weren’t sure what to do. After speaking with USPS, our actual carrier and Amazon, we felt the only option would be is to call the police. Amazon, however, has gone above and beyond in helping us; from contacting the third party vendors and carriers themselves, we are getting everything either refunded or replaced!!! Amazon will be getting amazing reviews from us and I hope everyone has the same experience as we have!!!

I am an Amazon Prime member and have been for some time. Amazon is great until you need customer service. Expect to end up talking to someone who DOES NOT clearly speak or understand English. They do not listen to what you tell them but are very eager to give you an answer that does not even remotely apply to your question. I have asked to speak to someone else who can understand English only to be transferred to yet another person who neither listens nor understands English.

Yesterday I was cut off by a Amazon Prime delivery van. Just to clarify not a contractor but one of the blue prime vans. After cutting me off with no signal causing me to slam on my brakes he sped up and hit his breaks to make a turn into a side road using no turn signal. We were on Bardstown road and traveling 55 mph. Then today I have seen two of the same Amazon Prime delivery Vans speeding down my street where the speed limit is only 15 mph because I live right by a school. For the past two weeks I have seen them speeding, rolling through stop signs, and squealing tires pulling out of apartment complexes. I understand they have packages to deliver but someone's fire tablet isn't worth running a child over in the street because they couldnt stop soon enough.

I ordered a shirt off Amazon but what I received was from China and not the item displayed on amazon.com. Knock off clothing. I called Amazon for a return label and refund and I am still waiting. I attempted to post a review but I have been blocked from posting reviews.

I received an item from Amazon, but it wasn't the one I ordered. Similar, but not the same. The item didn't have the option to return it, so I had to email them. When I did, they sent me to the seller. So, I e-mailed the seller. When I let the seller know the issue, they informed me that they ship bulk shipments to Amazon who then packages them, and that the issue was actually Amazon's fault, but they would give me a $10 gift card for the trouble, because Amazon wouldn't allow a full refund back to me. I immediately went to the product to leave a review and was notified that I was no longer able to review items.

I refuse to order anything else from Amazon. My first and last time. I ordered something that guaranteed same day delivery and of course it never came. Lack of communication between Amazon and their delivery parties. Everyone points fingers and one blames the other in why my package was never delivered. Sorry doesn't help my package appear in front of me. I WILL NOT BE USING THEIR SERVICES AGAIN.

Very horrible customer service. Being a Prime member for over a decade now - I ordered a prime item "Whalen Furniture Arvilla Console, 70-Inch" (Order# **)- as it was prime item hoping it will be delivered faster, it specified it will be delivered by 27th Dec. Immediately after ordering it I have been calling Amazon to Cancel this order and refund the money back from Dec'6 - Dec'20. Till date this order has NOT been shipped and Amazon guys has not cancelled the order when the item is not yet being shipped. I called numerous times and all what they say, "You keep a watch. When the item is shipped give us a call and then we will try to cancel it and then once we receive the merchandise back then the money will be refunded." WHAT KIND OF SERVICE IS THIS!!! Just HARASSING the customer and give one or another excuse every time - REALLY PATHETIC!!! NOW my money is stuck with these guys. HORRIBLE!!!

I'd posted my bio with Kindle Writer's many years ago and started using Amazon long before that. I used the same ID for both Kindle and Amazon. In July Amazon had a question on a card used for a small payment. I sent info to their fax as per their instructions. It is December. I called customer service many times to receive those instructions again, after that I faxed the paperwork. Every time I'd get a confo that the fax went through, but nobody contacted me for extra questions.

First, Amazon deleted my account. They said by accident and took my Amazon Visa earned points off of my account as well. Secondly, Amazon automatically cancelled an order due to lack of product. Then why did they accept the order?? Thirdly, when I called customer service they neglected to see my prior phone calls, and email requests to rectify issues from earlier today. Then a another rep go irritated because I was agitated and transferred me to Mexico. For a great company there is surely a lack of support and online 'know-how'.

I have been an Amazon Kindle book buyer for years, but recently started buying items from Amazon, only because some things are not available in stores in Canada but are available on Amazon.ca. On Dec. 16, I ordered an item I needed for Christmas and joined Prime because it said I would get the item in two days. Amazon changed my order to standard shipping twice, and when I changed it back to Prime the first time they changed it, they said the order would take LONGER to get here. After one phone call and two online chats, I learned that the system itself changed it to standard. So why would anyone pay for Prime? I still don't have the item on Dec. 20 and tracking shows it not even shipped, but coming by 8 p.m. on the 21st. I will believe it if I see it.

Purchased a product for my vehicle on Amazon site. Item arrived on schedule, but due to no packing in the box, 2 of the 4 pieces were cracked. I looked up the 3rd-party seller's info online and tried to call them during their published business hours (3 times). Each call went to vmail, which I eventually left a message on the 3rd try. Then contacted Amazon cust service and got an offshore rep that I could hardly understand and could barely hear with all the background noise. Finally got the issue communicated and was told I would hear something w/in 24 to 48 hours (got an email to that effect as well). 48hrs goes by and nothing. Call cust service again and get offshore rep. Explained entire issue again (don't they put notes in the file?). He tried to tell me to wait 24 to 48 hrs (I already explained that we had done that).

I purchased "Babbel" to help my granddaughter learn Spanish. I repeatedly tried to reach a support person from Babbel and every time they emailed me replies in German. I also found out that I could have purchased the app for a lot less on Babbel's website. Amazon basically said, "So sad, too bad but we have a no return policy on this kind of purchase." I said I'd like them to price match so if I was wasting my money it couldn't be as much as they sell it for. Normally, I have nothing but praise for Amazon, but I strongly suggest you don't go through them to purchase a language app.

I have had to dispute that last three returns to Amazon.com. They said on their site that the money has been refunded but it has not. Make sure to check your credit card statements!! Every dispute submitted has eventually been credited.

On Nov 27th 2018 I order a set of 4 Yokohama tires online. On Dec 3rd instead of the Walmart store receiving 4 Yokohama tires, I received 3 of the Yokohama tires I ordered and one General Tire unit of the same size, and I was only able to learn of this discrepancy 10 days after the product arrived at the store and after me pestering them to get my order. After several trips to the Walmart store (Walmart online customer service told me I had to go to the store and then call online customer service) then we learned that the 4th tire was the wrong tire. At this point they finally agreed to ship another Yokohama. According to the Walmart app it arrived yesterday (12/19/2018) but it still isn't ready for pickup. Three weeks after I ordered and I still don't know if I have a complete set of the correct tires. I'll never do this again. You win Jeff Bezos.

They refunded me the wrong amount because of their broken system and then they removed the amount from my account before it had even been added, basically stealing from my bank account and putting me into debt.

I bought 2 phones from an Amazon Marketplace seller. The 1st phone arrived and didn't work out of the box. A return was arranged and refund sent. I bought a 2nd phone from this same supplier as they had dealt fairly with me on the first purchase. The phone worked fine for a few weeks but after 30 days the screen developed a fault through no fault of my own... It was not dropped or damaged in any way. Basically a "purple patch" appeared and over a couple of days spread across the screen making the phone unusable.

A member since 2008 and a prime member now. This week my Chase card identified disputed purchases worth $30+ and refused to pay Amazon. I did not dispute these charges. I spend probably around $5000 purchasing items every year and service has been excellent. Amazon accounts department Christmas present to me - THEY PUT MY ACCOUNT ON HOLD SO THAT I WAS NEITHER ABLE TO USE THE WEBSITE FOR PURCHASES nor even to place another card and pay the minute $30.00+. That takes intelligence! A great Xmas gift! Spent hours on the phone and many polite requests for help for two days. Nothing. Finally lucked with a customer representative from the USA and he helped reopen the account. After 20 years I will never use Amazon again.

This is now my 4th blunder by AMAZON. Truly horrific service and follow through. On this last purchase through them I spent 90 minutes on 2 phone calls to them to find out the package has still not been delivered. I will NEVER purchase through them again. I just attempted to spend $200 plus dollars on a gift to find out after they didn't deliver the item that they may not refund me. This company has no integrity.

This is a review I tried to submit to Amazon and they rejected it: Doubting Amazon reviews! Come on Amazon screen your vendors! I purchased it in November but tried to use it for the first time today. As soon as I connected it broke in my hand. Not worth the hassle of a return, but I'm beginning to look at Amazon like eBay. Look for 100 percent reviews and feedback.

I've had 3 orders now delivered to the wrong apartment address. It seems like Amazon uses incompetent deliverers. I even tried to get this delivered via postal mail instead so it would go to my mailbox but again they had one of their outsourced companies leave it at the wrong address. When I called this time, I was told by an Amazon employee that the complaints that they receive are only looked at and occasionally taken into consideration. I called and then was put on hold and then was disconnected by a manager.

I ordered an adapter on amazon.com. It said 2 days shipping and of course I already used Prime for the trial period so I paid again for it to get 2 day shipping because other sites wanted 60 to 70 dollars for such fast shipping. Long story short they emailed me saying they couldn't ship my order so I sent the details they asked for and come Sunday when my order was supposed to be delivered I got another email saying they couldn't ship it still. So I replied to cancel my order as their guaranteed shipping date wasn't met so I ordered from eBay. Then they sent me an email back saying they had closed my Amazon account and that they would close all future account I try to open! Who does that??!

When I started with Amazon things seemed to be normal, other than some late deliveries. But more and more items that I bought never was delivered on time. Just today I found out that my 1 year was up, I found this out when I looked at one of my bank accounts. I keep a little bit of money for buying items off the Internet so if I do get hacked it will only be a small amount. My membership for another year is $127.33 and in my account is $122. So needless to say I did not have time to transfer more money, I called and was told that it will be 3 to 5 days before I see my money back, Keep in mind no E-mail, no call, no nothing did I get to warn. I'm done with Amazon!

After my Prime delivery was labeled as “Delivery Attempt Unsuccessful” I decided to use the chat feature within my app to see what went wrong. It’s getting close to Christmas and I wanted to be sure the next delivery attempt would be a successful one. I tried chatting with a representative and endured through 10-minutes of wasted time, while asking for help from a horribly incompetent representative who was not capable of answering my questions. After receiving no help, I called the customer support line. I asked when my next delivery attempt would be. I was told the next day at the same time as the first attempt. I figure if the first carrier couldn’t figure out how to drop a package off in an unlocked package room once, it’s likely I would have the same issue twice. I was coldly told that the time cannot be changed without any other option presented.

Purchased a 65 inch TV from Amazon and purchased installation. When guy comes out to install the TV the screws for the base are not there. Called Amazon and they connected us to Samsung who gave us a reference number for screws and told us they were sending them and it would take a week to get them. Two weeks later no screws so I call Amazon and they tell me they are not responsible for the TV. Called Vans who Amazon bought it from and they said, "We will send the screws today. We will also send a email to you confirming this," which I never got or the screws.

I have had 2 orders. Now that say they are to arrive on a set day (prime delivery). Both of these orders have a “tracking” number starting with TBA. Neither of these came on the date said. I even got a cute notification that 1 package was only 8 stops away with a map... Then 2 hours later, "Sorry your package won’t be delivered on time." These tracking numbers don’t let you track anything and they are working for Amazon not UPS or FedEx. They need to go back to regular shipping methods not these contractors.

Amazon customer service is not what it used to be. I've had multiple issues with late deliveries with Prime (Prime 2-day shipping does not mean it will be delivered in two days anymore - sometimes 5 or more). It took multiple times contacting them to resolve these issues but they never address the root cause. Recently now I've found that prices they show on their page increase when you get to the cart. You think you're getting a good deal but then they try to get a little more out of unsuspecting customers. I'm only talking about a $1.50 difference but the point is that they falsely show the price on their website. I've tried to get customer service to at least acknowledge the issue but not only did they not acknowledge the issue, they didn't even offer the $1.50 difference (which would have probably satisfied me if they had credited me $1.50 during my first contact with them).

I ordered Mi A2 handset on 16th of Nov and received correctly on 19th November but with complaint regarding battery backup. So I ordered for replacement after 1 week on Dec 1st. It was shown the package will be taken from me within 48 hours but it took long 10 days and 7 calls from my part to customer care for the pick up to take place. Afterwards, for the new piece to be delivered, I again waited for days and called several times and was fed up with the same by-heart dialogues from customer executives. Thus finally I canceled my order and now waiting for my cash return. Overall I lost 1 whole month going behind this and 16000rs is not that small for we common people. Darshita Electronics was the bloody seller and now I lost trust in Amazon. I really need a compensation for them holding my money for past one month.

Today had message saying delivery was 2 stops away. I never left the apartment. Soon after I received an email saying they were unable to deliver package. I was right here! They never rang the bell!!! In the past few weeks I've had them leave pkg at the door twice sending me a picture of it when, again, I was right here!!! Waiting for the delivery. They never rang the bell. They aren't even consistent in their ineptness. When I finally called today to complain the woman starts to read me the message that the delivery person wrote which I had just told to her as the reason for my complaint. Then she said that sometimes they don't want to bother us by interrupting us and ringing our bell. What?!! That's their job! Delivering packages. For that you need to ring a bell. What's so hard about that? Don't know where the problem lies here but something needs to be done. This is absurd. Whoever is running this delivery service needs to fix this or be fired.

I came home to my packages lying in the middle of my muddy driveway. 20 feet from my steps to house. Luckily no one ran them over. I even took pictures, because it was ridiculous. Our driveway is a high traffic area and luckily it didn't get run over and pop a tire.

I have ordered for a Bluetooth headset which looks like a branded one. But the product I received is a local make with lights on it, which will be used by kids and they never showed it. When I called and spoke to customer care they told, "We will provide you a replacement," and till date I have purchased so many items online & Amazon. But I think they are not ready to provide a good customer service and the people who are working in Amazon are robots. Whatever they see on the screen they will read that I have sent couple of emails also but I get calls every day asking me to remove the feedback from their website. Is this the way Amazon customer service works? Don’t look for money and lose your customer.

I recently purchased an item from Amazon 3 weeks ago with my Amazon Prime account. They have since lost it and won't replace my item. They have only offered a lower end product as a replacement. Where is the accountability for delivering what they contractually owe me? Is this what I pay for Prime for?

I am very frustrated with Amazon Prime that says 2 day delivery which is not true these days. I have had Amazon Prime for many years and the delivery was great because they used FedEx and UPS for their deliveries. But now they only want to use the Postal Service and the Postal Service will pick and choose what packages they want to deliver and mark the rest undeliverable! I have never had a problem with anyone delivering to my address before and I have lived here since 2003, now I can't get the orders from amazon because they refuse to use anyone else for delivery here, only the Postal Service which sucks. So if you are depending on something don't use Amazon Prime there is no guarantee you will get it.

Of my last 3 orders, only 1 was delivered on the promised date. Ordered gift cards with a 2-day date took 5. Next Ordered for same day delivery promised on order form - confirmation email changed it to 2 days. Canceled order!

Normally Amazon has always delivered when promised. Since November, 2018, EVERY order comes days or a week later than stated, even though I have Prime. I also returned an item, which was easy to do, but they gave me an Amazon gift card instead of crediting my credit card. This is something to beware of.

I ordered a $200 curved monitor for my son as a Christmas gift from Santa and selected the service to have the gift wrapped in Amazon packaging. They failed to do this and my son saw his present, spoiling the surprise. They were apologetic, but ultimately did do anything about it. I asked the service person what Amazon would do to make it right and they offered a tone-deaf response of providing me a $10 certificate that I could use on their site. To be fair, I don't know what they could have done to earn back my business, but I feel good local retailers would be better at coming up with a resolution. Amazon is huge, and it's in these situations where I feel that being a giant retailer is not a great thing for the consumer. Some things are more important than having the lowest price and being the fastest shipper. Very disappointed in the response.

Was supposedly delivered a package on Thursday December 13th. Amazon is going to send a replacement, however if I do not return the package that we were told was delivered, then I will be paying double for the one product received. The package was sent via the USPS. TRACKING # **. Since we both have an Amazon Prime account, we will be dropping one acct for sure and possibly both. Since several retailers are now shipping for free and we have Roku we will no longer need their services.

I am a Prime member. Always have nothing but good thing to say about Amazon but my latest experience in very sub-standard and they do not seem to care. I bought a Christmas tree from Amazon (the seller being Amazon). I chose a tree that was 450 more (1250 vs 800) because of the quicker delivery - it was Prime and was to take 5+ days to deliver - so be it - the tree never came and they loved deliver out 3 more days - I could have purchased the cheaper treat which would arrive in approximately the same time. I was on hold for more than 1 hour - a call dropped and no one phoned me back I had to call again and go through all steps - very disappointing experience and one in which I paid 450 extra for - makes it even poorer on Amazon’s part.

Their customer service used to be SO good. It has changed in the past few months. I have had it with them. They gave me an incorrect refund on a return for a defective item. They gave me 300 dollars in a GIFT card - not my original payment method. They messed this up on their own and customer service told me there is "nothing that can be done". As if it was my fault? They refused to fix it so I disputed with THEIR store card company. I still haven't seen the refund and I contacted Amazon. They said they couldn't help me and neither could their bank. I went back and forth between the two and both tried to pass off responsibility. The lady on the phone was extremely unhelpful and kept repeating the same thing over and over. Then she connected me to the bank without asking me, to pass me off. There I was hung up on.

Ordered 3 Terry Bath Robes online. Shipping was $18.00 for all three. I paid by Visa. When I went to Post Office to pick items up I was charged $30.97. I asked the Post Office what this charge was for. They had no idea. I sent a message to Amazon and I have yet to hear from them. My complaint seems minuscule when I read all the others. At least I received my goods. I certainly will not shop Amazon again and I caution other people as well. READ THE REVIEWS FIRST.

I have been an Amazon Prime member since 2012. I have lived in the same place for 18 years. I have always had problems with inadequate Amazon drivers. I always request for them to place packages on my back porch. Once in a while they do leave them, but apparently can't tell the difference between the front and back of a house. I have been told they couldn't get in my gate - to which I do not have. Last night it said 3 of my items I ordered were hand delivered to a resident. They were not! The Amazon driver left cardboard packages on the ground, in the rain, next to my mailbox... They were basically in the street for anyone to take. The only reason I did get them is my second call to Amazon telling me to look in my mailbox. These 3 items had a value of over $150 and the driver threw it by mailbox like trash!

Today I phoned for assistance locating an item I purchased perhaps 18 months ago, a wheelchair. I did not expect this to be difficult until I get this lady who technically speaks English however has a extremely heavy accent and I do not believe understand what she hears back in English. I asked to be transferred and for her (Angel is the name she used) to pass on I had already been identified. I was transferred and then the whole verification process started again. I hung up. Anyone else having trouble understanding people with heavy foreign accents and don't truly understand English?

I have been an Amazon Prime member since the creation of Prime. I have always been pleased with products, services and customer service. In the last month and a half, packages have been stolen from Amazon employees (2), placed at neighbors' houses- despite the 1' numbers on each building and on every parking space, don't deliver because my location is further from their warehouse and they don't want to go that far for that day and customer service- 3 levels up, giving me the same script that there's nothing we can do except replace or refund.

I ordered 3 sets of Genie Bra's for my daughter and wife. When I went to check the status of my order, I was told there was no order under my account. I contacted their customer service 3 times. I got the same response. "There's no order connected to your account." Yet, they had no problem taking the money out of my account. And each time I replied to their responses, I got ignored. I work for one of the marketplaces that sell on Amazon.com. They kicked us off of Amazon Prime because the company we use to ship our product didn't ship the orders out on time. We lost business and money because Amazon didn't believe that the shipping company was at fault. Just like a child everything has to be their way.

Amazon removed my reviews from their site and stopped any more with: “Sorry, we are unable to accept your review. You are no longer permitted to review products on Amazon because you have violated our Community Guidelines.” I contacted them to find what, why, or how. They reiterated the same message, referred me to their policy statements, told me that I was basically a criminal and that there was no appeal or way to be reinstated. They continue to accept my orders. I’d be upset, but I save a lot of time and trouble by not providing reviews of my purchases.

The Canada post tracking hasn't moved in 3 weeks. Some foreign worker messaged me back and said, "Your order is lost or stolen so you need to provide a police report." I'm calling my bank tonight, providing the tracking number and getting my money back that way. You can do that too people. Dispute this POS company.

Here comes the same answer from so-called review moderator: "Hello, We determined that you have violated the Amazon Community Guidelines. As a result, we have suppressed all of your reviews, and you will no longer be able to post reviews on Amazon.com. Why is this happening? Customer reviews are meant to provide unbiased product feedback to help customers make informed purchase decisions. Our goal is to provide Customer Reviews to help customers make informed purchase decisions. Any reviews that could be viewed as advertising, promotional, or biased will not be posted.

I have been a Prime member for several years and I order a lot from Amazon. It is my number one "go to" when I need anything. Over the years a total of 3 packages have been lost or delayed. This is not a problem as life happens. However, in the last 2 months, 5 packages have gone missing. I am spending more time dealing with getting refunds or replacements than I am in actual ordering. I have not moved. I have lived in the same place for 12 years, so they cannot tell me that they cannot find me. All I can assume is that they have begun using some unreliable shipping methods. What good does Prime do me if 1/3 of the things I order get to me late or never arrive?

I ordered a Stethoscope and a Blood Pressure cuff. The 8th of December it said delivered however, I did not get anything. I messaged them and they said it was mistagged and should be delivered by Monday. Monday the 10th of December, no package. I messaged them. They said they need to do an investigation that would take 72 hours so I should contact them today (Friday the 14th.) Well... I contacted them and all they could tell me was the following:

I recently received a damaged product which I'd ordered from Amazon Prime. The product - a club chair - arrived in a woefully inadequate box, and there was damage to the chair. I received a replacement chair no problem and was given instructions for returning the damaged chair. I took the 40 lb chair in the replacement original packaging to my local UPS shipping agent. I was told they couldn't process the QR code I was given by Amazon and had to haul the chair to the nearest corporate UPS store. That store is 20 miles from my home - in rural communities, there aren't UPS corporate stores on every block. My question for Amazon is why they've instigated this process for returns? Why can't customers print the return shipping labels and take the returns to the nearest UPS shipping agent? I asked my local shipping agent that question and was told this was being forced by Amazon… Doesn't seem particularly customer-friendly to me.

Created an account on Seller Central. They denied my application, yet still charged me. Then my account got blocked/couldn't log in anymore and even though they said they would refund me after I called the first time, they never did. They charged the $39.99 and I had to spend another hour with an idiot oversees to try to get my refund. AMAZON has the worst customer service, they're thieves. And JEFF BEZOS, SHAME ON YOU for how you treat your employee. Why do people still purchase things from Amazon is beyond me. All of you buyers from Amazon have no moral values. Don't support bad companies to save a few cents. You're not even saving anything on Amazon Prime, have some brain.

Ordered item with Black Friday deal (Christmas present), long delivery time which I accepted as it was due to arrive before Christmas. Card valid on date of order. Expired at the end of that month. Card details updated on Amazon account with other orders but these details were not updated on that order automatically. Therefore when item was in stock and due to be dispatched card declined due to now out of date card. Price now doubled and item out of stock until end of January. Amazon won't honour previous order. Personally I feel this is bad form. I have spoken to customer services but they won't offer any concession. Very disappointed.

I ordered a GoPlus 6 ft, prelit Christmas Tree. What I got was 5 ft from Costway that looks nothing like the picture and reviews. The branches are short, the tree doesn’t fluff, there are gaps and the lights are super tiny. The tree looks nothing like the reviews and picture. This was from a third party seller in Malaysia, which I was not aware of when I ordered it on Amazon. Per Amazon the seller must approve the return. I have made many attempts to contact the seller and Amazon, but have not been granted a return.

I was sold used mobile and I got altered bill from Amazon and I called them and told and they asked me to return and instead of giving me full they cheated me 44$ again and I asked that again and I didn't get back. Order Placed: January 26, 2018. Amazon.com order number: **. This was not genuine bill as per Motorola.

You can no longer email their customer service and the chat is horrible. They have all these prompts that just take you in circles. I pay for Prime and as soon as it expires I’m done. I’d rather the inconvenience of running errands than deal with this nonsense. Less and less are available to ship in 2 days, and more and more is arriving delayed. There is essentially no one to contact when there’s an issue and there’s always an issue! Bye bye Amazon.

Customer service was horrible and getting "PRIME" is useless! I ordered an expensive ring under Amazon Prime. I received a complete different ring. It took a VERY LONG TIME to get a hold of anyone, when I finally did, I requested to expedite the shipping process so I can get my money back. Customer service was sarcastic and kept transferring me left and right, their response was that I have wait couple weeks for them to get the ring back then wait for them to inspect the ring, then wait a response. That makes no sense! How can they inspect the wrong item? They should have inspected the item before they sent it. I asked many times to speak with a manager, they said that managers wouldn't want to speak to me at all. Amazon is worth millions! And they can't expedite a return that they messed up on? Especially Amazon Prime! Which they ship and package themselves! I hate Amazon! And hate their customer service!

I’ve never had such terrible service from Amazon! This order was shipped with the Amazon shipping service which I’ve never experienced. Tracking info shows that is was “hand delivered” to me yesterday at noon and it’s still nowhere to be found. You’re no longer able to email customer service and I’ve been given the runaround 3 times now. Not happy and worried about future ordering.

Ordered a few things, all shown as in stock and delivery within 10 days. After ten days the items have not even been shipped! And that is despite the fact that all of them still show in stock. Delivery date still showed by end of the day and of course I never received a notification that there will be a delay. Amazon is the WORST online store!!!

On Black Friday I bought an electric toothbrush from Amazon.co.uk for 89.95 pounds. However, during the ordering process the price changed to 92.30 pounds. As it was late and I did not want to lose the offer, I just took screenshots of this changing price and proceeded with the order, thinking that I could contact customer service later to resolve this (and it was just a few pounds anyway, I was still saving a lot with the offer...).

This is the most bizarre service I have received from any online Company til date. They have simply stolen my Money and they are least bothered now. I have ordered 2 phone (Redmi Pro 6) from Amazon on 01 December. The courier person handed over the box to one of my family members at home and took the OTP from me. Since a courier boy is only supposed to drop the parcel and replacement/refund always needs to be done directly with the company there was no point that I cross checked the parcel before giving away the OTP. When I opened the box I found only one phone where as I receive bill for 2 phones.

No order delivered despite a sign on my door that says leave packages without signature. No note from the delivery person they attempted either which is standard. Amazon has not assisted in getting this fixed and it is refusing to refund my order until the items are returned. I should not have to wait for the return of an order that they are holding up with a signature needed requirement. No one orders from Amazon because they want to be home to deal with a delivery driver. It's not longer convenient and customer service is now chat or phone. The chat sucks and who talks on the phone anymore? In light of all the poor social policies they stand for and now the declining service they won't be the behemoth they rose to much longer. Too bad they couldn't maintain their service.

I never subscribed to Amazon Prime since I'm on disability and watching my experiences. All of a sudden I am a Prime card holder. It’s obviously not a fair practice. Secondly I had to pay for shipping back an item that was sold by a third party and seller was attempting to sell a single box of hair color for $33 when usually a 6 pack is like $39. Third I ordered an item and Amazon website said delivered. I couldn’t it. I called Amazon. "Not to worry it will be delivered." Those few examples show that customer service definitely not the same.

I have used Amazon countless times for many years with great success. In the past six months, they have lost multiple shipments that I needed by a specific date, and could only provide a refund when customer service was contacted not locate or resend my items. I needed these items, hence ordering them using Prime. When I expressed my concern over the multiple incidents they had no response. Apparently, they are growing too large too fast to manage their own products and shipments. This will cause me to be very hesitant to use them moving forward for anything I need in a timely manner.

I ordered a Sonic Knuckles from Amazon with 2 day prime shipping. Not only did they package the wrong item - my package took 6 days to get to me. When I called the customer service I was told there were no more in stock but I was looking at the same item online. When I asked why they could not ship out the item I ordered since it was their fault not mine they hung up. So I called back. The next person said that the supervisor said there was nothing they could do about the mix-up but give me a refund and return shipping label.

While subscribed to Amazon Prime, I placed an order on the 23rd of November, 2018 and today is the 12 of December, 2018 and my stuff have yet to arrive. Without Amazon Prime whatever order would arrive within 1-2 weeks but with Amazon Prime almost a month has passed and my packages are still in the same checkpoint. Also, the expected delivery date changed from the latest 12/12/2018 to 1/6/2018.

Amazon team, my name is Satyendra **. I purchased Samsung J8 mobile from Amazon and I received only charger in box and mobile was missing. I tried so many time but concern team not listen me. When I received courier then inside plastic bag in mobile box was opened and I told to courier boy inside box is open but he told me, "Don't worry. Product will good." But when I reached at home and open the bag after that I saw mobile box sealed break already. Then open the box then saw only mobile charger is available in box and mobile is missing. Kindly please help in this matter and please give me best result. For me it's my believe on Amazon to give me right product.

I ordered on Nov. 29th, delivered few days later, opened box and gallon of Dr. Bronner's citrus soap had burst and a can of Wilderness chocolate was not in box as it was also ordered and paid for on my debit card. There was zero packaging material in the shipped box. I had never seen that and I have ordered from Amazon since 2010. No foam, no packing paper, no bubble wrap etc, zero packaging material.

After the fifth time having a package be late and/or lost, I just canceled my Prime subscription. Customer service representatives are often inaccurate at best, blatantly lying at worst. Maybe I am remembering incorrectly, but I recall their customer service being much better in the past. One time, one of my packages was late and a representative gave me a full month of Prime for free. Now, they barely say sorry and tell you there is "nothing they can do" before getting rid of you as quickly as possible. If your packages is shipped with Amazon Logistics (AMZ), it is sure to be late or get lost. I've stopped even hoping that my packages will get to me on time, and now just pray they won't get lost in the mail or that my office building (in the middle of a busy city, with a receptionist at the door) won't be classified as "undeliverable".

I purchased a battery backup power supply (UPS) from Amazon. In less than the warranty period of one year the device caught fire (confirmed by the fire inspector). I attempted to contact the seller through Amazon but received no response. I then contacted Amazon and they insisted they cannot help me and that I must contact the seller. After no response from the seller, after two attempts at contacting them, I again tried Amazon. They stuck to the story that it's not their concern and that the issue is between the seller and I. I explained several times I was not looking for Amazon to refund, I simply wanted to pursue the warranty with the seller. Amazon was unwilling to take any action to help.

So I ordered an item from Amazon.com, not 3rd Party seller, and at the time of purchase, the item was literally 50% off of what I think it should have been. After I purchased the item, the product itself went up in price to double what I bought it from within 1 hour. I think someone in pricing dept. messed up big. As a Prime member, the item arrived a week later on 2 day Prime ship. The item was defective, and big. I contacted CS chat, chatted with possibly India person. He told me he will send replacement and I can send the 1st one back after replacement arrives.

Amazon and Vendor named Umafi - I purchased a watch from Amazon on Oct. 30 for a Timex men’s watch. Delivery was delayed once and then scheduled no later than Dec. 3. When that didn’t happen, Amazon said to contact vendor but I did not get response by Dec. 7. Contacted Amazon and they said they would contact vendor to request refund of my $39.99. No word from Amazon by Dec. 11. I called Amazon today and they now say since vendor is a third party seller, all Amazon could do was to “investigate” which would take two weeks! My credit card was charged by Amazon, not third party seller, yet Amazon is now giving me the run-around about getting a refund. BUYER BEWARE! Amazon can be deceitful Do not buy from Amazon if third party seller is mentioned.

Just wanted to share my experience so other users do not place too much faith in the information provided by the customer support team. On 13/10/2018 I had purchased the One Plus 6 phone on a "no cost EMI" and I had called up Amazon call center to reconfirm if there are any hidden charges or if bank would bill any charges for the 3 months EMI to which the representative informed me that the order amount is the only amount and bank will not charge me any other charges and in case if bank does that Amazon will reverse those charges.

Third time over the course of about three years that I’ve had a bad experience with an order or product. First time it was fake merchandise. Second time it was a bad seller experience and third it was extremely slow shipping time (10 business days) but given Prime 2 day shipping guarantee before and during checkout. GUESS WHAT? All three times I tried to submit negative reviews they were DENIED. Saying I somehow violated their policy. Haha. Ya right. I wasted my time reading thru the review policies and nothing I had written was in violation. Not even close. They just don’t allow real reviews!!! So buyer beware!! Those reviews you are reading are being filtered to show mostly positive reviews!!

I have brought two items in Amazon.com. Food cutter: Item which was delivered to some other person and returned back, same item was again delivered to me, they even didn't remove shipping label of the other person. Some of the items are missing in it. Then they refunded and told me to keep the item which I thrown into trash.

Placed an order that offered same day delivery. Was to be delivered by 9 p.m. At approximately 8:45 p.m it shows up as "delivered" in the order history. The item was not delivered. So my guess is that the delivery service is recording orders as being delivered to meet deadlines. Not caring if the information is false.

My delivery address was marked for no weekend delivery. The first delivery attempt was at 6:30 pm on Friday and as an office location, yes it was closed. The next delivery attempt was on Saturday, despite the account settings. Then the order was returned for a refund. There was no third delivery attempt as promised with Amazon Logistics.

I ordered a simple sink stopper for my garbage disposal on November 20. Tracking showed that it was to be delivered on November 26. Great! Day came along and no stopper. Waited until the 27th - no stopper. By November 30 I called Amazon Logistics. They told me it was shipped "somewhere" and told me they would order a new one for me and expedite the shipping.

Hey Amazon. I purchased one product MacBook Air at the price of 54K as price was 57K then. Even I tried 4 times from my SBI MasterCard and Then with Axis Credit Card and amount got deducted as well. Then I called your customer care and asked about product. Your agent told me on call and I have the recordings as well wherein he said, "We have got the amount and tomorrow before 6.30 you will get that product" even I asked of that product will be cancel. Then what he said that, "We will raise the request on same price because from 8th Dec to 14th Dec our Apple feast is going on."

I signed up for installment payments for a computer I purchased, however, I was charged the full price at one time. When I inquired I was told several lies. First, that they would change it once I received the item. Second that I should contact the third party seller and Amazon would make sure it was fixed. Third, that I could file an A-Z Guarantee claim. None of these things were true. In the end, they did nothing. This company has really gone downhill.

Ordered a tv on Thanksgiving. Delivery promised Nov 29-Dec 3. Dec 10th I got an email saying tv was lost and if I followed their instructions I could order another at the discount price and pay again. In the meantime they would reimburse me my $140.00 the next billing cycle. So they have my money for a month and I get nothing. How many others are out there in a similar situation? Con game?

Since Cloud9 join Amazon, customer service, especially technical support becomes poor than ever! They delay to answer to customer's cases for many days, but they charges them at first! I regret spending money to change into a premium plan to get their services!

I found this seller on Amazon. The hair that I received contained dead insects. The style was not what the model was wearing. I put pictures of the bugs and the shedding in my review. The seller asked me to think about my god and remove my review. I reported them to Amazon. They are not selling the wig. But are still in business. They e-mailed me to the point of harassment. Amazon refunded my money... while the seller who addressed me as honey in their correspondence only kept asking if I had returned the hair. Which I did the next day... wrap in plastic.

I received a delivery notification that my order was handed to me, but it wasn’t. I called Amazon, they called courier who said it was in my mailbox. I checked the mailbox before I called & again while on hold, nothing there. Amazon said nothing they can do since it’s a 3rd party seller. Don’t buy from Amazon unless you’re ok with spending money & getting nothing for it.

Amazon customer service is not good at all. Had very bad experience all week because they won't send my items on time and they gave a false $100 promotional and didn't do nothing about the situation except it was a mistake on their end. Wouldn't recommend no one to shop on their site. It's not even worth it.

Second time in a few months that I have ordered through Prime and promised two day service. At the end of the second day after patiently waiting, tracking changes from "Out for Delivery" to "Carrier Delay", package will delivered within 3 to 5 days. Promise two day delivery is a myth, an advertising slogan with no credibility. Just book the order, take the credit card and deal with it when it makes $$$ sense to send. They use their own tracking system, so they can say whatever they want and send the package at their convenience. They are so big, they can get away with anything. Nothing is about the customer, it's all about them! At least eBay uses a USPS number that can be honestly traced.

I have been a Amazon customer for 6 years with little complaints. However, it seems like most large companies once they get too big they start treating their customers horribly. I called Amazon to cancel a order of a tv center. With the response of “We are not able to cancel the item due to it getting prepared for shipment. However, it shows the item does NOT yet have a Carrier to ship your item. Unfortunately, we are not able to contact the Amazon Fulfillment center to tell them to cancel the item. And that there is nothing anyone here at Amazon can do for you.” In result I had to delete my account with Amazon in order to cancel the order since they have not yet taken payment nor shipped the item. My family and I have turned to the Walmart apps such as Walmart Grocery, Walmart Money Center & the main Walmart app itself. Found majority of items on Amazon are around the same price and they are extremely attentive to their consumers!

I ordered Lawry's Baja Chipotle Marinade, 12 fl oz (Pack of 6) from Amazon, paid 17.83 for 6 bottles and got 1 bottle. I got in touch with Amazon and they said they would reorder it for me. 2 days later I received the package and again only 1 bottle. Contacted Amazon again. They said they were sorry and promised to give me my money back however it is day 5 and still haven't received a refund. Thank you Amazon FOR NOTHING.

I am a very frequent Amazon Prime shopper. However in the past two months, over 75% of my deliveries have been late beyond the guaranteed delivery date. When contact customer service they are apologetic and occasionally offer me a $5 Prime credit and empty promises to escalate the problem so it doesn't happen again. But their Prime delivery "guarantee" I've learned, is basically meaningless. Another big problem I've had with Amazon lately is new items I order come used! The boxes are clearly reused, and items are not in original packaging. Then Amazon insists they are new items even though they are very clearly not.

I'm the lucky one – my purchase event resulted in buying an item direct from the manufacturer, so I'm not trapped in the zone of battling with Amazon over payments or delivery problems. Here's the meat of the story: It's December 2018. Amazon wants to attract more shoppers this year, so they offer thru December 2018 "...free shipping to all customers this holiday season, starting Monday." Amazon didn't say when the promotion would end but described the duration as "limited." It marks the first time in recent memory Amazon has removed the minimum order requirement for its free super-saver shipping tier." (Source: Business Insider.com, 11/05/18).

If I could give zero stars I would. I was on a Prime free trial and fully ready to commit to actually paying for Prime. A couple of my deliveries had been late but I figured things happen and they got to me in the end, so I was still going to stick with them. Then I placed my most recent order. My product was $28. They say if your total is over $35 it'll qualify for same day delivery. Cool, I think. I don't really need two of that product but it won't hurt to have an extra sitting around. So I order 2. It confirmed delivery for later that day (my order was placed around 4:30am).

I was purchasing a TV and I had 2 options. Amazon or Best buy, I wanted accidental damage warranty with it. So I contacted Amazon live chat and even phone support and they both told me that accidental damage was covered. So I decided to contact the warranty company and they also told me accidental damage was covered. So I placed my order for a $700 TV with warranty.

I totally agree to what "Jacqui of Post Falls, ID" wrote in the previous review. I have been a Prime member for a few years and a couple or a few weeks ago I discovered where to see my review list, my total reviews, and my helpful votes. I felt good about getting the helpful votes so I started to write more reviews. I find pictures helpful when I choose products so I try to post some too. About two days ago I suddenly found my review and helpful votes became zero and my reviews all disappeared (I could no longer see them). I called customer service which forwarded my matter to another department, and received a template letter saying I violated their whatever policies. They listed a bunch of bullet points in the template letter that I "might have" violated and didn't even care to tell me exactly what they suspect of me or show any shred of evidence.

I had ordered a book on Amazon 3 days ago. In those 3 days, the price of the book on Amazon has dropped more than $14. I contacted customer service to see if I could have the difference refunded since their price dropped in such a short time. Nope. I have to package up the book, go to the post office, send the book back and then reorder it. Are you kidding me? I have spent thousands of dollars on Amazon, but this will be my last purchase. I don't care if I have to pay $20 more someplace else. That is absolutely the most asinine thing I have ever heard. Definitely has gotten too big for its own good and I really hope that with a recession looming that everyone stops shopping there and they go out of business. A company that treats their customers that poorly deserves to go belly up.

It's the holiday season. Try to respond to a child's gift list and imagine your frustration when Amazon advertises one thing and sends the wrong item TWICE. Even with free return and refund it is unacceptable.

I ordered 7 shipments from Amazon. 3 arrived on time with no major issues. The other 4 were meant as gifts for grandkids. They didn't arrive and when I checked to track them they said they were delivered. Someone was home every day for the last 2 weeks when mail was delivered. Our mail delivery person stated that she hadn't received any for delivery. Our neighbors hadn't gotten any packages for us.

Missed approximately 10000rs. Order ID: **. I ordered Rolltop CPU. They sent me very bad and cheap product. Then I returned (as per Amazon associates order). They didn't refund my missed money until now. Many months passed. Don't trust Amazon. It will cheat you... Be careful.

They quit charging when you place the order. Instead, they wait until each individual item has been shipped. This is an incredible inconvenience for me since I have a bank account mostly just for bills (I keep the rest of my money in cash). So I then have to wait and watch and make sure I don't forget that in a weeks time I will be charged for an item. They don't tell you the dates the item will ship and you will be charged, at least let me know that much. When I talked to customer service about it they said it's their new policy and that they can't do anything about it. Just refund the money if the item doesn't ship. I'm ordering because I have the money and I'm prepared to pay for it at that time, not in a week or 3 days or whatever. I will probably quit using Amazon because of this and I have been an Amazon Prime member for almost 5 years.

I had a recent interaction with Amazon customer "service". I had ordered $1500 worth of items on a Monday and ended up working that day all day. I called Amazon support and asked about Amazon lockers. The guy told me in order to use them I would have to cancel my order and reorder them. I asked them if it would charge me again and he said it will not and being a loyal customer he would throw in free faster shipping. I was thinking win-win. I told him if it would not charge me again go ahead and cancel and I'll reorder. Once I reordered it he asked me to send him the order number so he could take care of the shipping cost. He returned couple minutes later and told me he was unable to cover the shipping costs! I didn't want to cancel the order again so I just ate the shipping cost, chalked it up to being greedy. I said goodbye and ended the chat after thanking him a lot. Well... I checked my account and it had charged me again for $1500.

I ordered Roku stick with Amazon Prime account. Item was Supposed to arrive in two days. When I checked tracking after the guaranteed delivery date I was told, “Sorry your item is delayed and will arrive in 2 more days.” 2 more days came no item. Then after almost a week later, tracking read item either stolen or missing call customer service for further options, something along those lines. Long story short I called customer service to complain. The person sounded very nice. He told me normally such inconvenience is rewarded $10.00 but in my case he will add 10 more dollars to make it $20.00 and also expedite my replacement order for the inconvenience which I accepted. He promised me that I should see my credit in possibly less than an hour.

I placed an order that was supposed to have 2 day shipping. I received texts from Amazon indicating that the packages were "out for delivery", but they never arrived. The next day, exact same thing. I contacted customer service who told me that the driver ran out of time on both days and couldn't get my packages to me before his shift ended. She promised that she would contact the "station" to have my packages delivered first thing the next day. It never happened. I contacted customer service again only to be told that my packages were still sitting in the "station" and would I like her to "request to have them delivered". WHAT? Don't they automatically deliver them? I have to request it?

I have made returns to Amazon before, but this is the first time I've ever had an issue. It has been 2 weeks since they received my returned item, but I still have not been credited for it. The first two phone calls, they explained to me that it just hasn't been processed yet. However, during my most recent contact with them, they tried to tell me that the item I returned was not the same or it was missing. After getting angry and demanding to speak to someone with authority, they then told me that they would expedite the process and I should receive my refund within a few hours. Well it has been more than a few hours and I still have not received my refund.

I ordered a cleaning machine with Amazon 9 days ago. The product was supposed to had been delivered today. Never showed on Amazon's site it was shipped or delivered. Called Amazon and spoke to three agents, they said UPS delivered it two days ago. My ring video camera never showed it to be delivered. Each are blaming each other. So far I have spent close to one hour online with Amazon and 15 min with UPS. I need this machine for a job on Sunday. I now will have to run around Southern California to try to find the same machine. Amazon failed me when I really needed them. UPS also failed me because they could not even provide me with the street address where the package was delivered. Just really frustrated about this whole order. Just wish someone would take responsibility.

I did a bill consolidation loan and had Amazon listed as a pay-off. The bank made the check out to Amazon and sent it in. Well the card was issued from Synchronicity Bank. Amazon cashed the Check and did not pay off the card. I have spent hours on the phone with them and emailing them. I have the cash check with Amazon's bank listed and the account numbers. Their stance is they did not cashed the check. How can they deny it when I have the cashed check. They just transfer you around and around to different departments hoping you will hang up. It is pretty bad when they need to rip off a very loyal customer for a measly 700$. I guess that is greed for ya.

Amazon delivered a package to a wrong address and told me I have to file a police report for them to do anything about it. Really? I'm going to call the police to report that the residents of the wrong address kept my $40 package? NEVER ORDER ANYTHING FROM THEM AGAIN.

First, we all know that Amazon increased the cost of Amazon Prime. It appears that the 2-day delivery is now a "maybe". Sellers are not honoring the 2-day delivery and Amazon blames the seller but does nothing to protect the consumer, or punish the seller. A second part of the problem is that more and more deliveries are through USPS and they are JUST NOT reliable! USPS reported a recent delivery (that was already 2 days beyond the 2 day delivery promise) as "could not get to porch" when in reality (and confirmed by USPS) no attempt was made to deliver on time. I cancelled the order and refused the later delivery attempt. USPS had to handle the return (their problem, not mine) and Amazon lost that sale.

Do not be confident to receive item! I ordered a computer for my business. Was given a 3 hr window for delivery. Computer was delivered to wrong business, after hours at 7 pm at night, after the given notice time. Left in the rain (as they took a picture) and the package was gone in the morning when the company people showed up for work. With multiple tries, I could not reach the shipping company and the selling company said Amazon is responsible for setting up shipping so they are responsible. A picture was take on delivery so basically I was told too bad that if I want something done I have to contact the police and file a theft report. I will NEVER order from Amazon again!

I had a credit score of 753 points before Amazon filed a delinquent credit report. My scheduled payment was due on 11/28/18. The entire account amount was $201.00. I paid an amount of $150.00 on 11/27/18 and returned items for credit of $62.99. I called the Amazon bank. Was told I owe $58.00. Bad enough that I ** my credit to 653 points, now the money bloodsuckers want me to pay $58.00 in which I have not received credit for.

I ordered a Silkeborg office chair at $173 and was sent a knockoff that was being sold on Amazon's website at a lesser price - $142. The seller paid for its return, but I did not need the aggravation of dealing with it.

I will repeat what another customer said; Amazon is OK. But Amazon's delivery service, Amazon Logistics, is DREADFUL. It is HORRIBLE. Many attempts to deliver a package and when I call customer service nobody seems to know the whereabouts of the packages. This is happening more and more often. Amazon can't continue doing business like this.

So I order 5 items to try out their Prime for the same day delivery, because I had an interview today. Well it's today and no package. I spent all night last night talking to Amazon on the phone, to make sure the delivery driver was able to access my door, only for the carrier to get 3 blocks away then decide not to deliver the package. I spoke to Amazon representatives and supervisors at least 11 times between 7 pm yesterday, and 12 pm today. I was told early this morning that the package would be sent out at by 8 am.

Amazon is OK. But Amazon's delivery service, Amazon Logistics, is DREADFUL. One time they damaged my automatic gate by trying to force it open by hand. Last month their driver drove all over my lawn putting ruts in it and got stuck needing to be towed out. I complained to Amazon and they referred me to "ARC Claims" who basically do nothing. I had to provide detailed info and photos after which crickets. Nothing. You don't hear from them anymore. Complaining to Amazon is also useless. They tell you they will escalate the issue, but nothing ever happens. USELESS! I will be canceling Prime and very hesitant to order from Amazon again.

I've been a Prime member for years and over the last several months have become more homebound due to medical issues. I have been ordering a lot more from Amazon.com. Since I have more time after my surgery, I have started writing reviews for almost all the items I've purchased. I felt like I was making a difference and helping consumers buy a good product or avoid a bad one. Two days ago, I went to review a new purchase and it said I had violated the community rules. I read through the rules and am not violating any of them. I bought it, used it and should have the right to voice my opinion.

I ordered a book on November 24th, and the UPS tracking showed it was coming via UPS and had arrived at the local UPS station on November 28th. After that they said to contact them if it did not arrive by Dec 4th, and that they were sorry for the delay. After going through the tracking detail, and talking to UPS, I learned they sent it via UPS SurePost, which drops the item off at the US Post office nearest the buyer. From there on they have no tracking - either UPS or via the postal service. Checked tonight and it was back to "We're sorry we are late" with no arrival date. Spent an hour on the phone with the customer service department (probably in India) who did not understand about SurePost. The book is being replaced, and it is supposed to come by regular UPS. Supposed to. The order section says nothing about "SurePost" when you order.

I used to love ordering from Amazon.com, but I think those days are over, now that they’ve started using “Amazon Logistics” (private contractors) for delivery, instead of the more professional and reliable UPS, FedEx and post office. I was notified that my order was out for delivery on Sunday, but nothing arrived. Even though I was home all day and the weather was great, somehow, there was a “carrier delay” with no reason given. Most likely, the driver didn’t feel like delivering it.

Products in Issaquah, WA. When the phone battery did not charge to 100% from Saturday to Sunday, I contacted the seller who emailed me a return authorization. Concerned that the seller did not provide any phone support, I packed the phone on Monday morning, took a picture of the phone, insured it and sent it back to the seller. The seller wrote that there is nothing wrong with phone. A 30% restocking fee was charged without explanation. I phoned Amazon Customer Service and described my situation. Amazon contacted the seller: "Details: The customer is missing $183.99 on this order. Kindly process the refund for the customer. Please contact back the customer."

I have relied upon Amazon to meet their delivery goals. If an item was scheduled for "next day" I have faith it would arrive so, and it always did--until recently. Now, my parcel can come one, two, three, even a week late, and Amazon takes no responsibility except to offer an apology and a $5 credit. Just not good enough!

Do NOT pay for Prime! They jacked annual price up and let customer service down. Will not be renewing EVER. We have been Prime members for over 6 years but gone when this year expires. Not a single delivery on time. Worse yet, all day package says package will be delivered until minutes after the cut off then says SORRY!

Ordered an electronic navigation device from Amazon at an agreed upon price. Their site stated that it was in stock and would be delivered shortly. It was never delivered, eventually they canceled my order. All the while the item was still listed as in stock-however at a substantially higher price. THEY MADE AN OFFER AND I ACCEPTED. That is a contract and they failed to fulfill it.

Amazon Prime was once a reliable online service, and you could count on them delivering your order within the window they promised. You cannot count on them at all anymore. In the last 8 items ordered (going back about two weeks -- books, headphones, air filters, air purifiers), no fewer than 6 of them have had delays. Sometimes serious delays. That is simply the most recent cases that I can most quickly access. The pattern has been in place for at least three years, and the problem has been growing worse. I no longer expect them to fulfill their promises. In short, their delivery system has collapsed and cannot be trusted. Order elsewhere if timely delivery is an issue for you. Caveat emptor! To be clear, I've been an Amazon Prime customer for years and was one of their biggest fans. No more. I am seriously considering dropping my Prime status and avoiding the site as much as possible. I would recommend you do the same.

Worst Website for service #amazon. @amazonIn. I have Purchase 2 back cover from Amazon and I got 1 and rest one I didn't get. Even my money is already deducted so I have paid for both but I got only one product, I don't have such kind of expectation for Amazon because Amazon is "brand". Now I will not purchase again from Amazon. In market have numbers of competitor of Amazon like Snapdeal, Flipkart, Myntra, etc., they already provided.

For some reason, all of a sudden, the past month nothing that is delivered by Amazon directly has gotten to me. I order a LOT of stuff online as I am legally blind and cannot drive. I've been an Amazon customer for over 15 years and a Prime member for 10 years. I have talked to Amazon Logistics about this shipping problem numerous times and nothing happens. The drivers keep leaving a note that says they couldn't access my property or attempted delivery but couldn't access the driveway or porch. I live on an open residential street and we have no fence and we are both home most days. This makes no sense, and Amazon cannot seem to fix the problem. One order I expected 5 days ago is STILL lost in the system somewhere--even though 2 different days it said it was on the truck out for delivery. Another order is now 2 days late--these are all Prime orders with 1 or 2 day shipping.

I ordered same day delivery on 3 items. Eventually, a good customer service representative figured out that amazon had handed my items to some random person living in some nearby apartment complexes by looking at GPS. Before that , I had the run around from customer service and from logistics. This was the second time in as many weeks that a same day delivery was many days late. The logistics person revealed to me that drivers sometimes marked things as delivered even when they weren’t. We both agreed that was lying

God forbid you ever have to try and resolve ANYTHING with Amazon. If so, you will be sorry you ever bought anything through them. As of today I've had my last straw. It pays to look around as now on average you can find many things for equal or lesser price but with 100% better care and service. All their customer service is done through extremely un-knowledgeable call centers in India. Aside from having an order cancelled by Amazon without telling me via email, text, or otherwise, an order I was buying on Cyber Monday to save $300, I was unable to complete the order after no less than 10 calls to multiple levels of support at which point each successively higher "supervisor" took no accountability in resolving the issue. At each time I was more than cordial and was hung up on at least half the amount of times. They cannot for a single instant think outside the box on how to resolve any issue I assume is not typical.

I paid for a year subscription of Amazon Prime which includes 12 months of service (Paid May 14, 2018 through May 13, 2019) and on notated items there is a 2-day delivery selection as part of the Prime agreement if the Prime member chooses it (I did). I purchased the Sony TV on Monday, Nov. 26, 2018 online from Amazon; this product was sold and fulfilled by Amazon. I did not receive the TV at all on the Amazon "Track Package" page which stated "Delivery on Friday, Nov 30, 2018 by 8 PM". Secondly the tracking page had no Tracking Number nor Carrier listed. A tracking page is of no use without a tracking number. The TV was never delivered after my wife and I stayed home Friday, Nov. 30, 2018 from the afternoon until 8:00 PM per the document delivery date on Amazon's own page. My wife and I stayed home on Friday, Nov 30, 2018 solely to receive this Prime item.

First of all, I’d like to say I’ve been a loyal Amazon Prime customer for the past 5 years. I have never had an issue with my packages being delivered when it is delivered via USPS, FedEx, or UPS. However when Amazon uses their own carrier to deliver packages, it either is delayed in transit or not able to be delivered. I am paying a significant amount of money for my packages to be delivered via the Prime service Amazon offers. Since Amazon cannot stand up to their claims of “2-day free prime shipping” then I guess I will cancel my membership. Amazon, you need to get rid of your terrible carrier and keep using USPS, FedEx and UPS if you want to keep your prime customers.

I purchased two items on Amazon.com. At the time of the purchase, the items were listed for $35.95 and $36.23. A week later, they were still listed for that price. However, when I looked at my credit card statement and then at the invoice received with the order, I was charged $51.98 and $41.89. When I contacted Amazon customer service I was told there is nothing they can do and just kept citing price fluctuations due to manufacturer stock. No matter how many times I explained that when I selected "submit order" the lower prices were listed, Amazon would not do anything to help. Apparently, if you order from Amazon, you need to take screenshots of your order to later prove the prices listed on their site. Unfortunately, the purchase was for water filtration replacements and had already been installed, so I could not return the product.

Im really disappointed with Amazon. Bought 4 items Saturday and it said same day delivery guaranteed. By the way I'm a Prime member for a long time. So last Saturday my items didn't arrive, no notice and kept asking Alexa and she says it will arrive today. Then came Sunday I saw it was refunded, wasted my time chatting with Amazon representative. Why? I told them not to cancel and they said Tuesday, I thought originally same day delivery? Also why do they refund right away? What if I'm not checking for the status? It should be my option to cancel right? Is this what happens when the company grows? So very dissatisfied. Probably I will start looking for an alternative. Probably cancel my Prime too. I'm paying a lot of money for it.

I have been a Prime Member for over 5 years and have never had so many issues with deliveries. Ever since Amazon took over their own shipping, I have had multiple items lost and almost all are now late, past the 2 days guaranteed. When I contact customer service, I will occasionally get a $5 credit "for my troubles," and a "I'm sorry this has happened to you." Most recently, I've had another item lost in transit. I received an email from Amazon this morning informing me that the item had been lost and I needed to contact them to either get a refund or replacement item. So, I did as told and contacted customer service.

My husband bought me a Kindle Oasis for $299.00. It is NOT working properly. The screen flickers between light and dark making it terribly frustrating to read. I called Amazon to get an address to return it to. They do not accept returns until someone troubleshoots the device, and then there is zero guarantee they will actually accept it. I think it’s impossible to troubleshoot the device since they do not have it in their hands. So, now I have to wait 2 or 3 days to have someone return my call and try to troubleshoot it. I just want to return it and can’t. My husband paid a lot of $ for it. Terribly frustrating. Take my advice and don’t buy the Kindle Oasis. I am 100% positive we have just been ripped off. I also have to close my credit card and reopen a new one because they are charging our card for items not bought or received. Ludicrous!!! Done with Amazon.

Found a charge on my amazon.com account I did not purchase, called and got a rude customer service employee on the other end. He got mad I kept interrupting his "speech" and I told him I didn't care to hear it, to just cancel this subscription I did not make. Come to find out Amazon has been taking $8 without my permission each month and this customer service representative did nothing to fix that unauthorized charge and when I told him he didn't have to be rude, he jumped all over me and told me I was being rude.

Placed an order on 11/21/2018, as of 12/02/18 the order still has not shipped, I have contacted customer service three times and no one can tell me what the hold up is, the last time I call the representative I spoke with (Shawana-Kay) hung up on me when I asked her if customers with a Prime MEMBERSHIP get the same poor customer service. The is the first time I have not had a Prime MEMBERSHIP and I have had the worst experience, no one in this company gives a dann about anything except taking your money. I will never do business with Amazon again.

What a horror show. Every time you need to return something it's a joke. Poor communication, Poor attitudes and they take no responsibility for anything ever. So sick of it. Good for local business though because I'd rather pay more and be able to return something that doesn't cost any less on Amazon.com.

Amazon is the slowest company about shipping. If you not buying Prime, your order will take forever. Order was placed on Nov 27, still not shipped. Today is Dec 2. They making you to buy Prime membership, so you would have a good service. Never going to order again.

Looks like there is a lot of issues with Amazon deliveries this year. I am a Prime member and it has been going on 4 days after today. It keep saying out for delivery and then by 5:00 it says issues with delivery. It wouldn’t be so bad except if they say a certain day you wait home and expect it hoping it is there and no one took it finding out that is not delivered. I am not sure what Amazon’s issues are this year, but you probably won’t receive your package in 2 days as promised so paying for Amazon Prime might not be worth it. Customer service is no help unfortunately.

I purchased an item from Amazon, it didn't arrive as scheduled. So I did the online chat. I asked where the item was, turns out even though I received an email saying it shipped, it didn't. I've been a Prime member for at least 5 years, I was told to reorder the item and Amazon would WAIVE THE SHIPPING! I said I don't pay for shipping, I'm a Prime member, I was told five different times my shipping was going to be waived, and all five times, I said I don't pay for shipping. I even asked if he was reading what I was saying, since he kept saying shipping charges would be waived.

My name is Deepak. Email id is ** which is registered with Amazon. My Amazon account is on hold from last 6 months. I don't know why. Last week I did recharge from Amazon Pay. They deducted my money but recharge was not successful. When I pay the recharge amount I immediately received email from Amazon which saying “your order has been cancelled”. When I ask for refund the customer representative said, "Your account is on hold. We can't help. You need to mail investigation team." I wrote many mail to investigate@amazon.in what they are not replying. They suspended my 8 year old Amazon account. This is simply cheating with customers. Please help me anyone.

I've been shopping at Amazon for years. I've been Prime member for 3 years. This year is the last one I will be Prime member. After my Black Friday shopping, I think out of 10 deliveries, only 1 or 2 made it on time. When contacting customer support, they would usually care about the item being late and would try to help me or give me a compensation for my trouble. After a few late deliveries, I'm being told to be patient as it's a busy season and "is there anything else I can do for you?" I asked about guaranteed delivery service and the rep told me it's because of the overload of orders and that it's not under their control. Weirdly enough, I read everywhere that it's a guaranteed concept and they usually give a compensation.

They have the most incompetent delivery crew I’ve ever experienced. Ever since the distribution center has taken over I’ve had nothing but serious problems with receiving my merchandise. They don’t know how to read house numbers, I find my packages on my neighbor's porch. They “lose” my merchandise and Amazon has to reimburse me and I have to start the order process over. They even record that merchandise was delivered and it wasn’t. Perhaps to someone else, but not to me! For that reason I will no longer be a customer of Amazon. I’ve given them ample opportunities to correct the egregious deliveries but serious and expensive mistakes continue to happen. Amazon was MUCH MORE EFFECTIVE when merchandise was sent by the US POSTAL SERVICE. They still charge the customers for shipping and handling but the service has gone severely downhill.

I shop online a LOT. I like to use sites that offer discounts since I like saving money just like anyone else does. I have a couple of sites made up of mostly newer sellers that are willing to offer discounts on their products. You must be approved for the discount though since there are limited quantities available, and the approval process is anonymous! About 2 months ago, Amazon decided to revoke my ability to review products I've purchased, and did so without warning. They claim that I'm offering false reviews in exchange for free products, which is total **! How could I possibly be doing this when the approval process is ANONYMOUS, meaning I have to actually purchase their product before they have any information on me?!

We had ordered the Kindle HD 8 Fire Kids Edition on April 10th 2018. I received it a week later and everything was great until my son ran the battery down. Then it refused to charge or set up and I was informed that this was an issue with Kindles and that I had to send it in for a replacement. When we received our first replacement It had a scratch along it. Within a week it turn from a scratch to a crack and I had to contact them once again on a replacement. Within a week I received our 2nd kindle which turned out to be refurbished and it kept freezing. Once again I contacted Amazon and send it in to get a new replacement. Received this refurbished Kindle and after 7 days whenever I powered it on it went straight to Amazon's reset menu. I was getting frustrated but went ahead and sent it in and waited for our next Kindle.

I ordered 17 items all at once from Amazon. Checked tracking and said all were delivered, however 3 items were never received. Checked with neighbors, nobody got my stuff. I work from home and my office overlooks my front porch, and I also live in a gated community, so the chance that something might've been swiped off of my porch is pretty much slim to none. Contacted customer service via chat and was told they can't refund or replace, and that I'll have to wait for them to "investigate." Keeping in mind that I literally order from Amazon at LEAST 2x week, every week, and I've never had an issue like this, it's ridiculous to be treated as though I'm in the wrong. The items missing total less than $40 (out of the $548 I spent on the order). Being treated as though I'm trying to scam the company out of these items is insulting and infuriating.

I placed a order on 11/22/18, 11/23/18 I received an alert stating the order shipped. I contacted Amazon on 11/25/18 in regards to changing the address. I was told I needed to contact FedEx myself to change the address, I contacted FedEx and was told that if I change the address there will be a fee. So I instructed the rep not to change anything and to leave the address as is. I then contacted Amazon again to inform them what I was told. The rep then stated he would contact them not to worry but never requested the shipping address so I asked, "How can you end the communication with me without having a new shipping address," he stated, "Oh I won't need it." I then asked, "Well how can you change it if you don't know where to ship it." At that point I ended the chat and left everything as is.

I placed an order for "Ten Toes Boards Emporium Zed Bamboo Longboard Skateboard Cruiser, 44", Aqua Fishtail" on 25th Nov. Since I am a Prime member, hence the delivery was supposed to be by 27th Nov as claimed by Amazon. On 28th I asked about my order the answer was it is in transit. Shall be delivered on 29th. Again on 29th same answer with new date of 30th. On 30th again I contacted them and now they are telling me it will be delivered on 2nd December. Seriously is it a joke or what? Really pissed off. Poor customer service. Never going to use Amazon, overly priced and rated.

Here's our experience with our last four orders: 1) Delivered Late, 2) Received a text that order would be late, then received an email it was being sent back because it could not be delivered, then received an email that the item was damaged, and finally, we were emailed informing us the order, which was scheduled for delivery on 11/7/18 would not be delivered until sometime in January. Ordered the same item from a Prime seller and the day it was scheduled to arrive, we were notified that the order was canceled with no explanation.

I couldn't return my item due to a hazard and I was told by an Amazon employee to "hide the hazard and don't tell UPS about the damage." I got hung up on twice. And one person in chat constantly copy and pasted the same sentence over and over again when I asked to speak with a manager because his solutions weren't working. I canceled my Amazon Prime and I'll never order from Amazon again. Horrible.

Bought Salter Nutri Pro Super Charged Multi-Purpose Nutrient Extractor Blender. Got it shipped to a UK courier so it gets delivered to Malta. Delivery charges were 14 euro. Item costed over €40. Now I have to send it back to get a refund and the postage is going to cost over €40!!!! It's one thing if I didn't like the item however this item was defective. Smoke was coming out of it when I used it for the first time. I'm lucky my house did not catch on fire!!! Totally unacceptable!!! Contacted Amazon and I keep getting an automated email from a different person.

I have been an Amazon Prime member for about 12 years. Over the last six months amazon has not been honoring their 1-day /2-day deliver service. I placed orders for next day deliver, but 2 - 3 days go by and I still have not received my orders. I just end up cancelling the orders. Why are you promising next day or 2-day delivery if you are not honoring that. Amazon gives you promotional credits to try and compensate you, but you can use it if the product is sold by amazon; issuing the promotional credit is not solving the delivery issue. Wake up amazon.

I recently canceled my Prime membership. The process appeared to go well; I received confirmation of my cancellation and a refund for the current month in which I hadn't used Prime benefits. However, the next month my membership was reopened without my permission and I was charged at the monthly rate. I noticed the fraudulent charge and had to cancel my membership again. I was refunded for this month as well, but this kind of slimy business is indicative of the purportedly customer service focused electronic commerce behemoth. It is no different than stealing. Amazon does not deserve your business.

Poor customer service and they won’t refund me. I receive some energy drinks in the mail today and they were leaking. Busted up. I called and they won’t even do nothing about it. They said, "Sorry too bad," and they won’t even verify my account. My address is wrong. It’s the same address I’ve been using. It’s what I do every product. Very very rude. I will never use Amazon again.

Another member of our household made a purchase through Amazon. Per my previous review on 08/02/18, Amazon has a bunch of random people making their deliveries. Earlier today, there was a loud violent banging on our front door, to the point where it could only be described as aggressive (not "assertive"... AGGRESSIVE). Shocked at the rudeness of the person calling, I went to the front door and opened it within 10 seconds of the knock, and I saw the back of a young man of about 22 all the way down at the curb, jumping into an unmarked white van. Once again, Amazon's "employees" cease to amaze.

I order a lot of things on Amazon, so I figured I'd pay for the Prime membership for the free 2-day shipping. Over the past year, I've gotten at least a dozen late deliveries from Amazon that were promised 2 days. What really grates me is when the item shows that it will be delivered in 2 days, I then buy it and the order detail shows that it won't be delivered for a week or so; this practice is fraudulent since Amazon knows this but won't be upfront about it.

I wish at this time we could have an alternative to Amazon, but the fact is that other e-commerce sites do not offer same variety because they do not have so many merchants, creates what I feel like a monopoly. Bad Service and no alternatives.

I ordered 2 items 2 days ago and was promised delivery yesterday. Today tracking says this: We're sorry your package is late. We're working to get your package back on track, and we'll let you know when your package is out for delivery. Please come back Saturday if you still don't have it and we'll help you out. Was expected Wednesday, November 28. When I ask Alexa where my package is she says it will deliver by Dec 6!!! WTH, Amazon?!

Several late Prime 2-day shipping orders. Finally fed up after another delay and contacted Amazon customer service through their online chat. Total unaccountability from Amazon even though they agreed promised 2 day delivery. Offered $5 credit on $50 order and wanted to give me phone number for carrier of shipment so I could deal with them further. Are you kidding me?! Don’t ask me to do YOUR job Amazon. You deal with the carrier, you hired them! Even when I spoke with supposedly the top customer service person, I literally had to ask for at least an apology on Amazon’s end, because they had yet to say they were sorry after almost a 30 minute conversation. Ridiculous. Very disappointed in this company I have done business with since they began. Get it together Amazon and stop making shipping promises you can’t deliver.

A few weeks ago, I ordered a battery for my wife's cordless phone. In a couple of days, an envelope arrived and I received notice that the order had been delivered. The envelope was empty! It took an entire afternoon to get a refund. About the same time, I ordered a DVD burner on eBay. (Be patient. This will come back to Amazon.) I received notice that the order was delivered. When I opened the envelope there was no DVD Drive. There was a 10 inch silicone rubber **!

11/25/18. Hi There, I made an order in Amazon, order no: ** which should be delivered on 19/11/2018. I received a message on 19th from Amazon that says my order is delivered but it's not delivered yet and courier people are not answering for my calls. Few times they responded and courier boy told me to remind him later to deliver but he just left the hometown with the parcel. People trust Amazon very much but they are bluffing the customers before they deliver and they are very careless with customer orders. Courier people are quite unprofessional. They haven't responded to me even after I submitted feedback to Amazon, so they don't care a customer.

I have ordered from Amazon for years. Last year (2017) I started to have problems with deliveries, customer service, and inaccurate reviews. As a Prime member you are guaranteed overnight or 2 day shipping on various products. Deliveries stopped coming on time even though I was paying extra for the service. I realized that I could never rely on Amazon again when 7 out of 10 Christmas gifts I ordered with guaranteed delivery dates didn’t show up until after Christmas. Each gift was from a different company so it wasn’t as if just one company made an error... and they were all ordered 2-3 weeks in advance. When they didn’t arrive on the guaranteed dates I called customer service and was guaranteed another date. Still did not receive the items and all the while the items were still being offered for sale on Amazon with a guarantee to arrive before Christmas.

I was expecting an Amazon delivery, when I got a call from a number I didn't recognize and a man's voice said "** you son of a **", twice. I hung up, and later tracked the call, learning it was the Amazon delivery phone number. Amazon took my complaint information and told me they would escalate and respond within 24 hours. I never heard from anyone so called after three weeks, and they told me the ticket was closed after escalating to the carrier. In other words, Amazon has no accountability at all for the psychopathic behavior of the drivers that deliver their packages. I don't feel comfortable ever having another Amazon delivery to my home. I got a $20 credit for this. A further insult.

I’ve been long time Prime member and for the last month all my orders are delayed. It’s okay if just one day delay but 2 days delayed and calling customer service seriously!!! What the ** is happening to Amazon!!! What’s the point of paying monthly fee just to get the 2 day shipping if it's always late. This year they become worst, not reliable and exaggerated pricing. Now I prefer buying in Wayfair. Within 4 days big furniture will be right on your door sometimes earlier than the expected delivery date. I hope Wayfair will add more stuff and take over AMAZON. FYI I purchased 3 small same item. 1 was delivered and 2 has been delayed for 2 days now!!! Hell.

Ordered a mattress topper from Amazon. The charge went through on my credit card but when the item did not arrive I contacted customer service. Amazon had no record of the order or the charge. They didn’t even have my credit card info.

I am an Amazon Prime member. Amazon uses locally contracted individuals in many areas to deliver some of their items. In Sacramento, CA, the level of service is so bad, I am reducing my orders from Amazon. They need to get their act together and consider increasing their use of UPS and USPS. We have had packages delivered to the wrong address which causes us to have to knock on neighbor's doors and ask if they have our packages. We had a recent order where there were 3 items under the same order number. Only 2 were delivered yet, Amazon.com stated that the items were "handed directly to a resident". This was an absolute lie by the contracted deliverer. The two items that were left were simply placed on our porch!. The third item simply wasn't delivered. Who knows where it went.

I was a loyal customer to Amazon. Then they started Prime. Because I did a great deal of ordering through them I joined. Every year after they raised the price and orders was still taking up to and over a week. This past year the prices of goods started being not so competitive. So I have been purchasing from other sites. Well all day Cyber Monday I made all my Christmas purchases. I never received Email confirmations. Today Tues. I looked and every order was placed in future purchases. They canceled my orders. So I canceled my membership.

Just wanted to warn all consumers... If you plan on ordering a magazine subscription on Amazon's website, be completely sure you want it. If you change your mind within a couple of minutes, you're screwed. Amazon will not let you cancel a magazine order. You will have to wait until the order gets sent to - and processed by - the publisher before you can take any action... And by then, it's too late. Amazon's cancellation policy and customer service in most other categories is great, but this is one area in which it fails miserably.

I am a member of the Amazon Vine program, a program that reviews products for various manufacturers. I am currently having problems getting the reviews to post on the site. Until recently, Amazon had been very responsive to any email inquiries. I would get an automated response telling me they would answer within 24 hours. I have been emailing Amazon now for days and there is no response whatsoever. It's as if the entire customer service department has gone on vacation. I also purchase most of my items from Amazon and have for 10 years. I am rethinking this if they can't at least respond to an email.

Amazon is deliberately slowing down orders if they can't strong arm you into paying for Prime. It takes at least a week before the order is shipped, though they used to be shipped in a day or two before Amazon started shoving Prime down our throats. I usually use eBay whenever I have the chance since they ship immediately and offer the same level of purchase protection. I used to like Amazon but they just don't seem to understand that most people aren't going to pay the outrageous Prime membership to get thing shipped in a reasonable amount of time, and it concerns me that so many jobs have been lost. Thanks to this company and their aggressive approach to putting mom and pop businesses under so they can have a corporate monopoly.

I am a frequent Amazon Prime purchaser and have received great shipping service whenever my orders are shipped by UPS or FEDEX. Lately, some of my orders have been shipped using Amazon Logistics (AMZL US) and I have been dissatisfied with how my deliveries are handled. When it rains, the delivery representative will leave unprotected packages on my doorstep where there is no cover. UPS and FEDEX treat my packages with TLC by covering/wrapping them with plastic bags. This extra step helps to reduce returns to Amazon for damaged products.

Sam's Club has this Mystic Chai for $41.00 for a 6 pack versus Amazon at $83.00 for a six pack. I'm starting to compare prices on other items and finding Amazon to be more expensive. I would shop around other places before purchasing an item from Amazon.

I noticed one morning that an amount went off from my bank account, the ref showed that it was Amazon, Amazon's customer care regarding this because I did not order anything so there was no reason for that amount to go off. They sent me an email stating I should fax my bank statement with my account number and shipping address to them, I emailed them countless times that I can not fax, I am from South Africa, I need them to send me a secure email address so that I can email them what they requested. So the next day I receive an email saying that they closed my account and I cannot open another one. It actually feels like they stole my money, and before I could lay a complaint they closed my account. I am very upset, I actually enjoyed using Amazon online shopping.

While I do use Amazon regularly I have come to this piece of advice for others - Beware of what you order together because it may ship together and create problems. Items are often thrown into over-sized boxes with no packing or product safety concerns and shipping will cause disturbances that can cause damage that would have easily been avoided with a little care. Case in point - I ordered a soft cover book, a Christmas gift, and a tub of fireplace creosote remover on the same day, not thinking that all would be thrown into the same box with no protection.

I live in a small apartment complex where the office is frequently closed. Amazon delivery did not even attempt to deliver to my door, they just post in the tracking information that they could not leave package in a secure location. What could be more secure than ringing my doorbell and handing me my package?! I WAS HOME THE ENTIRE DAY! I stayed home an entire Sunday waiting for my delivery that was to occur that day and it never arrived because they were too lazy to come to my door! This order was most of my Christmas shopping. If Amazon refuses to even try to deliver to my door, then I will have to refuse to purchase from Amazon.

Until October of this year, I have been an Amazon Prime member for 9 years. For the first 8 years, I could only praise Amazon and tell everybody that I knew they should have an account. I don't know what has changed with their customer service but it's gone completely down the tube. They change delivery dates after items have been ordered. They promised you two day shipping but what good is it when they don't ship an item for 6 or 7 days? That happens all the time now. I will buy something on Monday will be told it would be delivered Wednesday. After I purchase the item, 7 days will go by until it ships and a new delivery date is revealed. I've even placed orders and received a package sealed with absolutely nothing in it.

Ordered an item to give as a gift and it was delivered in its original carton with a delivery label stuck on the box -- where it was seen by the recipient. Merry Christmas. If I order a T-shirt, it comes with enough packaging to foul the environment of a small city. This time, no wrapping, packaging, or protection of any kind. Make up your mind, Amazon.

Making reviews due to retaliation from Amazon. I have been having issues with Amazon the past year on getting my packages. They will absolutely not deliver straight to me but they deliver to the apartment office. When they deliver to the office the office manager ask if they even tried to deliver to the apartment and they say yes although I am always home. This is an ongoing issue and I have called every single time it happened to lodge a complaint.

Recently had bought a Sewing machine motor from Amazon price at Rs.968 and had to self-return the product, courier charges Rs.450. It took more than 3 weeks to solve this issue and receive the refund. Amazon CUSTOMER SERVICE IS A NIGHTMARE. I called Amazon more than 10 times in 3 weeks, visited the courier office nearly 5 times to check the delivery status. On one of the calls, Amazon told they would contact the seller and get back to me (which they never did) and at a later point on another call they told have placed a request with the seller to contact me (insensible). And finally after 3 weeks got the delivery confirmed personally calling the seller (recipient), he said that he had already received the item a week ago.