Amazon.com Reviews

I received an email stating that my package would be delivered the next day. I left specific instructions to not deliver my package to the leasing office and to deliver it to the front door of my apartment, which I have instructed before, and it has been executed. I made sure I was home for the delivery, and even sat outside when I got the notification that I would be the next delivery. I went inside momentarily, and then received the notification that the delivery was failed as the "business" was closed. The driver FAILED to read my very simple delivery instructions, and tried to deliver it to the leasing office, only to find that the delivery office was closed.

Easy to order and fast correct orders. The things that are not so good is the extreme waste of improperly boxing items. Second is the price I pay at the post office to send an item is paying for their free shipping. I do not believe a company should ride free on the backs of American workers. So pay for your own shipping I will go to the store myself. Thanks Working people of America. Keeping it Great with truth.

We had Amazon Prime which we paid a yearly fee from Mar - Mar. A month ago we had our credit card compromised. There were charges from Amazon Books that were definitely not ours. Those and other charges were charge backed. Long story, there were a few items that were in fact ours and I called Amazon to rebill those to a new card number. In the meantime our Amazon account was placed ON HOLD. The charges were rebilled to our Credit Card on Nov 5th, 2019. On Nov. 15th Amazon cancelled our account even though the charges were paid for, and my husband asked for a partial refund of the yearly fee and they refused. We were told we have to create a new account and pay for it either monthly or yearly.

I have been a prime member for a number of years and receive frequent deliveries, one or more a week. I am finding in the last two plus months deliveries are more frequently becoming late. You cannot telephone them as they do not permit it with their technical sleight of hand. I have to cancel and RETURN an item I have not received. I think it’s time to try Walmart.

Since I have moved, my orders never make it in 2 days. I just cancelled my prime membership after multiple issues. The worst was a cancelled order possibly because of damage. No one reached out to me. I had to inquire after days of delay why my order was not delivered. That is horrible customer service. They continue to over promise and under deliver. I requested a refund of prime fee but keep prime. They denied it. I am not paying for no shipping benefits.

I've had half a dozen orders not show up by their "Guaranteed Delivery Date" (all confirmed to be shipped by Amazon Logistics, LLC). One was delivered by a woman at 9:15 pm who was out on the street yelling and pounding on my neighbor's door telling them to open the door because they had a package when my apartment building clearly marks that the front unit has one address and the back units have their own separate street addresses. Furthermore, the delivery instructions on my account say to go through the gate, provides the code to the gate, and instructs the delivery person to go up the stairs, etc. I could hear her from upstairs in the back of the building. When I told her it was too late to be yelling in a residential neighborhood and that she was at the wrong address, she didn't care at all, she just handed me my package and drove off.

Not sure why I pay for Prime??? The orders are either delayed by hours or simply delivered the next day. When you call customer service no one can tell you when your package will actually arrive. Better to order through another company directly.

Amazon Prime navy blue vans speed and park on 2 lane state highway at 7:00 PM on Sunday night in lane of traffic. It was a dangerous place to park because there is low visibility and a curve and little time for a car to switch lanes to avoid the truck. Drivers consistently speed and drive hazardously. I had a package delivered by an unkempt woman in an unmarked van whose elementary school child brought the package to my door during school hours.

I am a long term Amazon customer and have lately been noticing that there are obviously fake reviews being placed on Amazon, presumably by the seller. My concern is that this amounts to false advertising as many customers including me rely on the experience of those who have already purchased the product. Amazon if you are listening you need to establish better control over the reviews that are being written. This problem impacts the Amazon brand and will directly impact a customer's decision to use your platform.

Called customer service to ask why a Prime product listed for 2 day delivery once paid showed 3 day delivery. As prime member I simply thought 2 day was part of our membership was not real concerned with extra day. But after customer service told me the only thing covered in membership was from time shipped and that's just the way it is I can promise you I will not keep shopping there and paying their fee for worthless guarantee. Very rude period.

Amazon has become terrible since beginning their own prime delivery service in our area. I have never had an issue with deliveries from USPS, UPS or FedEx. Delivery issues have spiraled and range from cannot find address (clearly marked on from of home) to being delivered to a home a few doors down which is vacant. I just got off the phone with them minutes ago and was informed a delivery was sent to the wrong prime dispatch center by amazon but they will not do anything about it until expected delivery date passes. So in other words they hold my hard earned money while I get zero satisfaction from customer service. Best part is when I asked what can be done to compensate my time dealing with issues which are not my fault I am offered a 5$ credit on my Prime membership. Prime has no longer become beneficial and I will be changing my online shopping to eBay or other companies.

I was online job searching for extra cash and come across the place that emailed me back offering me 20.00 per review. I thought great. Nope I have to be signed up to Amazon, show them each step and put in what they want me to say, not my own review.. Sad for such a large company that they go to such immoral values to make more money.

I was having a problem with shipping cost that were supposed to be free according to the items I purchased. I talked with Stuti and this person was not helpful at all. I then Got Joe on chat and this person was supposed to be a supervisor. Joe very unhelpful, and the worst part to me was seemed very rude. I wish I was their boss because no longer would either person work for this company. I had several orders and because of their rudeness and unprofessional attitude to deal with the public had to return all orders and stop shopping Amazon.

Amazon Services LLC charged my bank account for two months without providing any service. They fail to provide any service after more than 10 contacts. They provide no phone number to call. What a shame to Amazon!

With an hour lunch time, I chose this locker because it was the closest to my workplace. I'm new to the area so, I then realized it's mostly for Purdue students. Parking is impossible. Upon arrival, there was an Amazon employee. He didn't acknowledged me AT ALL. He looked like more a beach bum just sitting there. The email link didn't work either so, I asked for his help and he directed me to some machine that, in turn, directed to a phone call. The call was just as useless as the beach bum himself. I ended up fixing the problem MYSELF. The whole experience took 2 hours plus. Lockers are convenient but, it's going to be delivered at my house from now on.

I traded in 2 working Kindles. Amazon did not give me my full credit for my trade in. They said my Kindles were not working when they worked fine when I sent them in. I sent in 2 Kindles in kids cases and they said I sent in 2 black Kindles without cases. I definitely would not participate in their trade in program.

Didn't receive product, spent hours on chat and phone to get a commitment to refund, commitment received in writing, refund not provided, spent hours on chat and phone in attempt to get Amazon to follow through with refund, abused by staff from three different levels of staff hierarchy, refund not issued. There is more often than not an issue with an order and then an issue with following up that issue. The response is always a copy and paste version of, "we always aim to do right by the customer, this is an unusual circumstance, we will pass on your feedback so that the appropriate action can be taken" - taking the focus off taking action in the present, and never taking action at all.

Customer service is extremely poor. You can't send an email anymore and they force you to use their messaging app or call them. I have spent over an hour on the phone and on messenger trying to solve simple problems. One person will promise you something and the next person will tell you something completely different. I used to be able to send an e-mail and get a response that solved my problem within a couple hours. Not anymore for the last year or so, customer service is horrible.

I used to sing praises about Amazon’s wonderful customer service, but not anymore. I tried to order a TV 4 times and have yet to receive it. On the Amazon.com website the TV is supposed to be shipped and delivered by Amazon when in fact it is not. They use a horrible 3rd party delivery service called Pilot freight services who will never deliver you package no matter if you take off of work or schedule a time 3 weeks in advance. I had been a Prime member for a long time, but cancelled my membership as a result of this horrible customer service.

I purchased a heater from Modern Life through Amazon for £200. It lasted less than a year and now does not work. The seller refuses to communicate and Amazon will not assist in any way or offer any kind of refund. They also refuse to publish my review of the seller despite that my item has ceased to work. Payment went to Amazon's bank account yet they claim they are nothing to do with third-party sellers or the transaction. The company is still advertising on Amazon and is still allowed to sell, despite selling faulty goods.

I purchased a wire shelf from Teeker Shelving. It was not I wanted, so I requested a return ok. Teeker shelving didn't respond, so I called Amazon. I finally got a response from Teeker Shelving stating that "I hope you are fine and we (teeker shelving) thinks it would be better if I kept the shelf at 50% off and write them a good review." I said no. Of course, they didn't respond, so I called Amazon. Amazon said they have an a to z guarantee and I would be credited for the item. A few days later I received an e-mail from amazon saying they withdrew their guarantee and I could send it back to the company in hopes I would get a refund. No help & bad service.

I have been wanting to break my Amazon habit for awhile, and they just provided me the boost I needed. To make sure I stick to it, I cancelled my Prime membership even though I still have a few months left. What got me was this: I placed an order that was to be a gift. I was sent the email saying it was confirmed, so I thought all was fine. When I did not get a delivery notice I checked and read it would be late- but it still would have made it in time. Never happened, but I was out of the country for a month and could do nothing. Upon my return I reached out to the seller, who then checked with Amazon. They told him the order was cancelled because my payment authorization did not go through, and that they notified me. Totally absolutely not true! Their message to me was that the seller was out of stock. He denies this, saying Amazon has his stock and sends it out.

Amazon ripped me of all my Giftcards Value. What a Farce of a Company, no wonder they have so much money, how many 100s of 1000s do they Rip off every day, week, month, year, sneaky conniving Absolute Thieves **, only suspend the account that has the Giftcards attached.

Rep Name: Rhea. 30. Minutes. 30!!!! To change my phone number!!!! Spoke to three different people, including a senior supervisor, including having to answer "3 secret questions" that their computer generates. Was being put on hold at least five times; ALL just to change my phone number! Amazon Prime is a joke. And customer service is amusing at best. Officially THE sorriest "customer care" I've ever experienced. Worse than Boost, if you can even fathom!

Amazon offered a bundle of the Echo5 and the Ring 2 for $139. I ordered two of them for two of my daughters and received one. The order got changed to only one of the bundles without any explanation or notification. I contacted customer service and spent better than 30 minutes explaining to them what happened and trying to convince them that I actually did order two of the bundles. Of course they asked me if I had a screenshot of my order, showing two were ordered, never occurred to me that I needed to do this. Oh and they had extracted some gift card money from my account that I didn't want to use for this order but nothing could be done about that either. I couldn't order another of the bundles because it wasn't being offered any longer.

I ordered a Nightmare before Christmas bedding set for my granddaughter. I had also checked Walmart.com but they showed a day later delivery date than Amazon. I don’t use Prime as I don’t use any of their perks. After a week my order still wasn’t shipped so I called. The rep told me that I would sure have it on the Monday it was expected to be delivered. Ok.. It was Friday when I first called. Her birthday was approaching fast! I called and used their chat on Saturday and the reps told me the same thing. I think they are taught to use that verbiage to appease customers. I asked them if they are promising a Monday delivery and they all said yes. I live in NM and there’s no warehouses nearby. I started to have fun with this. One rep said he felt me. Gee!

I order two items with guaranteed next day delivery. I never received the items. When I call Amazon customer service they told me it was a delay. And they asked me to give it a couple of days to receive the items. When I ask for a refund they told me it’s going to take between 8 to 10 business days before my money will be back in my account. I am very disappointment. I Will not be ordering from Amazon anymore.

Hours & Hours & Hours on the phone each time I tried to place my order with my EBT card. EACH time it took over an HOUR, once 2 hours for the customer service representative to first understand what I was talking about, then "research" it. Then transfer me to someone who could help & then more time repeating the issue & finally getting it done. And then faced with the same exact issue the next time I went to place another order! This because there is some glitch in the system & the pin window doesn't appear for the EBT card to be authorized. You would think that someone would bother to fix it but Amazon is just a robot that collects your money & there is no one accountable when they screw up!

My son ordered an iPhone for $360 on Amazon.com using an Amazon gift card about 40 days ago. His money was taken and account was blocked. He contacted customer service several times to get his money back. He hasn't got his money or the iphone. My son is only 18 years old. He had just opened this account. I became aware of this about two weeks ago. I called customer service to get his money back. I was told that an account specialist will call you back within 48 hours to issue a refund.

Ordered a pre-lit Christmas tree on Amazon. It arrived and the lights did not work. No problem, since I could get it replaced. Contacted Amazon for the return label as no paperwork was in the box. Received the label, and noticed Amazon wanted me to pay the shipping to return their defective merchandise. Called Amazon. Rep told me since it was a third party vendor there was nothing they could do. Nonsense. I ordered from Amazon. I did not realize that if the purchase was noted third party Amazon would use that as an excuse to assume no responsibility for the customer relationship. Shocking, since this is the first time Amazon has behaved badly in all the years I've dealt with them. So shame on you Amazon for expecting me to pay because YOU sold me defective goods. Nice work. You have definitely changed my view of your service.

Had trouble getting into my account because I logged in from a new workplace. Security questions asked were so impossible to answer, "What month and year did I originally sign up for Amazon? What is is my wish list? Enough trouble remembering Breakfast!

I ordered a pair of Carhart R38 Bibs. It is being shipped by Amazon. I ordered them Sunday on Prime. Guaranteed delivery Tuesday. I looked at shipping updates Monday evening and still in Texas. Tuesday morning they are in Alabama. I live in Louisiana. So I message them on their chat service at 8am. The person says Alabama is only 3 hours away. It will be delivered by 9pm. I work nights. I wake up at 3pm. The package is still in Alabama. I call. The guy looks into it. Tells me it will be here for 9pm. Ok I'm supposed to be at work at 6. I'll wait. Look at 6:30 for update. It's delayed. It may take 2 more days.

Amazon Prime members are regularly cheated with fake timelines and frequently lost merchandise. Customer service is horrific! They either ignore you or make excuses for their pathetic service. I’ve had 3 orders lost this week. Customer service agents will encourage customers to literally stand in the street to look for packages! Or they’ll tell you to knock on strangers' doors (I have screenshots)!

Amazon already charged my debit card when an item I purchased was not in stock and 7 days before it would have shipped. This goes against Amazon's policy that items ordered are not charged until shipped. I tried cancelling 2 days after buying it due to CA Prop 65, and 7 days before it would be shipped. Amazon would not let me cancel it and would not refund my money. I called Amazon on the soonest business day and spoke to several reps. They would not stop it from being shipped out 2-4 days from today and would not refund my money. SHAME ON YOU AMAZON. THIS ACTION GOES AGAINST YOUR POLICY THAT ITEMS ARE NOT CHARGED UNTIL THEY ARE SHIPPED! And why can't I cancel it 7 days before it would be shipped???? This does not make sense to this over 20 year loyal customer. Bye-Bye Amazon Prime. I'm done.

I ordered a new echo studio speaker. When it arrived it was defective. I called and they had me send it back. I did. I received a replacement, but it had no power cord in the box so I can't plug it in and use it. I called again and now it seems that they can't get a cord for me. I have a useless $250 speaker. They told me my only option was to box up the second one and return it and get a refund and then re-order a whole new unit...Oh, and by the way, they are now on back-order so they don't know when I would get it. ALL I NEED IS A POWER CORD!!!!

Amazon is keeping my money for over 50 days for a product I never received!!! They are therefoee not refunding my money and keeping it for over 50 days for a product I never received. This is theft and fraud. They claim that it will take UPS over 50 days to deliver it back to them!!!! This is a product that never left the custody of UPS/Amazon. A product I never received. It is just pure and simple lying. There is not a single spot in our planet where it would take UPS to deliver in 50 days. And yet, it happens with an Amazon/UPS return that needs to travel less than 500 miles!!! Bravo to Amazon and UPS for knowing how to rip-off your own customers!!!!

I first began shopping on Amazon in 2011. Since I was new to shopping on their site, I made many purchases in error. Each time I called Amazon's customer service line, they've never had me on hold to express my issue. Service was immediate. They were courteous even when they knew the error on my end. They always went out of their way to fix my issue with great understanding and patience. As long as I receive this type of service, I will be shopping with Amazon. FIVE STAR SERVICE!!!

After being a Prime member with 2 day shipping for many years, Amazon's promise of 1 day shipping is a complete joke. So far, nothing I've ordered for 1 day shipping has arrived in a day. Someone needs to file a class action suit against them. Don't promise what you can't provide. I live 24 miles from where my latest 1 day shipping order shipped item. It is already 2 days and still no order. 24 miles away! Amazon is ruining their reputation. I have tried for over an hour to send them a message about their poor performance and you can't even get thru to them on chat or send an email.

I was given instructions to return an item and followed them to a T. I was told that if I chose to accept in store credit I would get the credit as soon as the item was scanned in at the UPS store. I found out after I followed my instructions that - that was not to be the case. I was lied to - and it would take two weeks to refund to my Amazon account.

I signed up for Prime specifically to get fast delivery on a few home ADA items as my 92 year old father is coming home from the hospital and hospice suggested I order these items from Amazon. I had dripped Prime because they consistently lead me to believe a product would be delivered on Sunday, only to "incur a delay" and not show up until Monday. I hoped they had fixed their Sunday delivery promise issues, but apparently not. Really disappointing that I once again spent membership money to get service they failed to deliver.

So recently Amazon switched their "free returns" to only being free if you go to The UPS Store. The nearest one of those to my home is 13 miles away in Ohio. I live in PA. There is a UPS drop box and facility 5 miles from my house and I can't go there for free anymore. You get charged on Amazon now for a shipping label. I did not even know they made this switch until I had a couple items to return. This will curtail what I buy from Amazon since I have to be sure it won't need returned now. I am not driving 13 miles to an area that I don't regularly go to and I am not paying to ship a "free return" elsewhere. With less to buy there, I am thinking of dropping Prime also now. Way to NOT go Amazon.

Amazon have charged me for Prime membership that I never signed up for. I have a dispute running with NAB trying to get this money back. The most disturbing thing is after my credit card expired they took another payment on my new card. The only way they could have done this is to keep trying expiry dates until they hit the right one. I had only just received the new card and had not used it anywhere. Surely this is illegal. Since I have mentioned this to friends I have heard of several people who are charged for Prime and Kindle Unlimited after cancelling. No wonder they can afford to sell things so cheap!!

I love the variety of programs as well as the movie choices, and since I have no options for cable prime is wonderful to have, so many choices of what to watch. I love my Prime as well as free shipping.

Limit knowledge of any part of the company they work for. Limited ability to help on anything beyond the most basic operations on their site. Unable to contact relevant departments for get qualified information. I make a purchase using the same payment method I use for my prime membership but change the address of where I want the item sent and I am put under investigation for suspicious activity on account. I have call and verify who I am and once that is done it takes 24 hours. This was over 48 hours ago. I want to distance myself as far as I can from Amazon. It’s gotten too big to care.

Great customer service and knowledge. Convenience and good attitudes. Great selection of products. Amazon employees are always willing to go above and beyond to help me and make sure I am happy with my order.

The delivery for Amazon is AWFUL. The people they hire has NO respect for people's property. I liked it better when it was delivered via the post office, FedEx or UPS. They drive on our driveway when we have requested they do not and run over our grass and underground sprinklers. When they do park in the street they walk over the grass when the cement driveway is just 2 feet away. They even drive on our circular driveway when they are not even dropping something off at our home and we live on a 10 house cul-de-sac so they just have to go 2 more houses to turn around the little island but nope...they think our circular driveway is part of the road.

Has almost every movie you are looking for. You could consider this a freebie if you are already getting Amazon Prime for the free delivery. Who doesn't like free? Plus, the Amazon Fire Stick (not necessary to view Prime Video) receives the wi-fi signal even when my computer thinks the signal is too weak.

A few months ago I found unauthorized charge in my Amazon Chase Visa. I reported about it right away to Visa. They issued new card for me. Couple months later I found that my Amazon account is locked, so I cannot order anything. And the nightmare has started: I made tons of phone calls and email exchange with the customer service, it took 3 weeks before they unlocked my account but even AFTER that I am still receiving emails from Amazon account specialist stating that they are working to resolve the issue (that was resolved few weeks ago!): really the Amazon's right-hand does not know what left hand is doing!

Amazon Prime! Amazon offers unlimited movies for children and adults! Also offers the ease of adding prime stations such as HBO showtime and Starz...and not to forget the ease of movie rentals...and the perk of digital credits from Prime shopping!!

I don't know why Amazon hides the price until you put the item in your cart. A total pain in the butt. I try to avoid Amazon if can, but this just makes me want to go elsewhere even more. Really, really stupid and annoying.

I ordered two NFL folding chairs Prime guaranteed next day. When at 5 pm I saw that they hadn't even been shipped yet, I called and spoke to the most overly nonchalant rep I have ever spoken to anywhere. He actually reads to me my actual update that I know the item hasn't been shipped. He says, "Oh well you'll get it later or tomorrow." I said, "No that's what what was guaranteed." I asked him from what fulfillment center is it being shipped (which would give a better idea of where it is) and he says hold on. Comes back 5 minutes later and says, "Oh they are very busy and probably have a stock issue." I said, "Which fulfillment center is this?" He says, "Oh I don't know."

Be very careful with Amazon's direct debit payment option!! I bought 13 records in one single purchase but Amazon tried to take the payment in 5 different instalments. My bank apparently said direct debit is not possible. Amazon charged me a debit return fee multiplied by 5 just because they decided to charge my account in 5 installments themselves! Which made it more expensive than buying from a physical record store at the end. Amazon does not answer my questions as to why I am being forced to pay a penalty fee 5 times instead of 1. They don't explain why they allow a direct debit option if they are not able to do it either. I'm very disappointed.

I haven't had good experiences with Amazon on some of my more recent purchases and I am a Prime member. I will see a notice by things I'm looking at online that I can get it the following day if I purchase within a certain number of hours, that are ticking away. I have purchased and then not received the item for days and when calling they would say it had to be fulfilled or some other nonsense and when I said it was for a specific event that has passed, they offered that I return it, but were unapologetic.

I am so sorry that Amazon has come to this. We have spent literally thousands of dollars with Amazon in the past few years. I remember being so pleased with their products, delivery and the refund efficiency. Not any more. I have ordered several times from sellers on their site and got either a product that was not the right size or something different from the ad photo. When I tried to return them and get a refund, I got an email from the seller. The seller was sorry for the 'inconvenience' but it was too hard to return the product, could I keep it? They then started a series of emails stating that they wanted to give me less money returned and I could keep the product.

The package I ordered was delivered to the wrong house. Mistakes happen but it has never happened before with Amazon and I have a long history of shopping with your company. The new Amazon logistics must hire local contractors who obviously do not care and drop the package to as close of a address as they can find. UPS or the postal service would not do this. I found the package by tracking down the house from the picture of the door that was sent to me upon delivery. So now we will need to be detectives to get our packages that are being delivered by a private party.

I made a purchase with credit card online. I had to return the product. Instead of having my credit card refunded I was giving a "gift card balance" applied to my account. I made another credit card purchase later. I applied payment method as credit card. Instead my refund "gift card balance" was applied. I spent almost an hour with customer service who were either unwilling or unable to explain why my 2nd purchase was used by the gift card balance and not what I chose, my credit card. All I wanted in the end was a full refund for my 1st product applied to my original credit card that was used. They were unable to do it and had no excuse why they couldn't do it. Long story short. When you return a product, make sure that you demand a full refund either via credit card, or mail order check. Or they will hold onto your money for future purchases.

Amazon mention false commitment on website and when I called to return my product then says it's not possible to return and website show you can return your product, this is not first time to cheat, 5 days ago I purchased mobile on EMI in Amazon. Website clearly mention your whole amount return to your account only, first emi will be deducted but whole amount deducted from my account, when I called amazon customer service then he said, "Please talk to your bank. We do not mention such thing on amazon website," when I sent to link where mention on amazon website then he said, "I am transfer query to account department and you will get call from department," but I did not get call from account department.

Have been with them for years and watched things change and grow for the better. Use the Amazon fire and kindle which is easy for me to use. Music is available along with Alexa makes so many things easy.

I have been thinking of buying a Ryobi brushless circular. Saw at £115. I thought I would wait for Black Friday and see if it was reduced but here we are just over 3 weeks before Black Friday and the Price has gone up to £147.99. Is it just my suspicious mind or has this been done so that they can make it look like a good deal when they reduce it in the lead up to the sale?

Placed an order with a virtual gift card — they ran it through incorrectly and ended up took monies off of my card and admittedly their error but they didn’t care really. Refused to call the visa gift card company bank or help. Said was my issue and they “thought” perhaps the monies might go back on in 7-10 business days but they refused to call and try to fix the mistake they made and bottom line still didn’t get my order either due to mix up.

I purchased a tank-less water heater from Amazon. When item arrived it was a splatter shield for cooking. Called Amazon and they were re-sending correct item. Took item to Kohl's who is a return center for Amazon. Received confirmation email that Amazon received wrong item back. A month later they charged my account for the water heater again. That was Saturday afternoon and we were on a weekend getaway. That wiped my bank account of everything. We called Amazon just to be told it will take 3-5 days to return the money. We stayed in a hotel instead of enjoying a Halloween party. What money we had was enough for us to eat a sandwich and put gas in the car to get home to our kids. If you can take the money out the same day you should be able to put it back the same day. I will try my best never to use Amazon again. Stop keeping my card on file. Be very careful when you use your card and save it.

Having placed 4 orders at the beginning of October, and being told these wouldn't arrive until the first week in November, Amazon charged for these on the point of order. Yet on their site it says they don't charge until despatch. This sounds like shady practice to me. At least the information on the site should be correct and honest. Copied and pasted from their website: Note: If you place an order which will be paid by a payment card, we won't charge the card until the order enters the dispatch process. When I queried it I was told they had changed their policy.

I love using Amazon because it’s so convenient. I’m a prime member and also have KU because I’m an author and avid reader. I’ve had maybe 3 instances where I wasn’t satisfied with amazon out of the million times I’ve used them. I contacted them and the situation was rectified quickly!

I purchased a Roku media box with free shipping and my expected delivery date is 13 days. I check on my order and it just sitting in order placed. If you don't pay for "Prime" it appears they just sit on your order. I've never had to wait that long on eBay and Amazon is more expensive in my experience. Thanks.

You need to check your Amazon CitiCard, someone at aAmazon used my account to order 4 product costing over 600.00 dollar, I tried logging into my Amazon account to see what was order, and could not. Tried to explain to Amazon customer services; that I couldn't logon and explained, but it seem as if they didn't understand, had to call the bank to dispute the charges and get a new card.. I yet to know what address that these's order went to, because again I can't logon. So if you have your Amazon or any other card saved into your Amazon account, need to check to see if you have an merchandise you never ordered and if you can't logon, good luck calling the customer service dept..

Ordered an item that was Prime delivery, time came and past for it to arrive. Contacted Amazon, was informed it was being rush shipped to me and it would arrive on a specific day. That day came and it didn't arrive. Item is now out of stock and will be delayed again. Now I am waiting again for an item that was Prime delivery yet again with yet another specific day for arrival. I pay for the prime membership just for the shipping.

Amazon.fr Prime fails to deliver on promises made and on actual delivery of orders. I have amazon orders delivered to a French Post Office. There is a shipping company carrier Colis Private that does not recognize the French Post Office address and will not deliver to the French Post Office. In a past order Amazon.fr Prime used the carrier Colis Private and my package was not delivered. It was the fault of Amazon not the seller. Dealing with this issue took about 2 weeks and many many wasted hours contacting both Amazon.fr and the carrier Colis Private (A company I would NEVER recommend). Amazon was not helpful in resolving this delivery failure. Amazon.fr told me I would never have this problem again and they would not use the unreliable carrier Colis Private for my orders.

I don’t have Prime with Amazon. I buy mostly used books, although from time to time I do buy other things. I have always said Amazon has the best customer service on earth. I have used their service for 13 years with no problem. Now that Prime is out, there is no customer service unless you have Prime. The item that I ordered on October 7th shipped on October 16 and was delivered October 22. That’s what you get if you don’t have Prime. I’ve canceled a couple of orders because after four days they hadn’t shipped, but I really wanted this order, so I found out how Amazon treats people without Prime. So I have canceled my account after 13 years and will order everything from Walmart. At least I know they will not wait 9 days to ship my item and I won’t have to wait over 2 weeks to get it.

I wonder if any other seller on Amazon have had their account hacked, had product shipped at a no cost? This happened with my company product (lots of product) was ordered from our online store at no cost and shipped to 2050 Los Felix Street, Unit171, Las Vegas, NV 89156, with our company name. We discovered this while it was happening and immediately contact the famed Amazon customer service. Sadly, they are much less than useless, they refused to help time after time after time again. Having escalated this up through various management levels their claim was they could do nothing to stop or redirect the shipments, this is an outright lie as the shipper is the only entity that can effect a change in the shipment according to UPS, who, unbelievable were less use than the incompetent customer service at Amazon.

Amazon is offering an Echo Three and music unlimited bundle for $8.98, however you can’t purchase it, because it says there’s a glitch with your order when you try to. Amazon customer service says there is a technical glitch and that they can’t even order it for you. Yet they won’t take it down because it’s a great marketing tool to get you to their site. I am also a prime member who has not received my shipments within 2 to 3 days on several occasions, yeah Amazon doesn’t stand by their guarantee that they will deliver within two days, they just blame the carrier and tell you there’s nothing they can do for you. Jeff Bezos is the second richest man in the world, thank God somebody beat him out, And has made his money from scamming customers. There are many places to shop besides Amazon today. My suggestion is look into your alternatives.

I am a Prime Member but just canceling everything about Amazon right now. They never delivered my items and said they did. It has happen on several occasions, and frankly it is false advertising when you guarantee 1 and 2 day delivery but deliver the items whenever you want. You never get your item on time or you will never get your items. Important point is here even though I am a prime member when I did not receive my item they just keep saying sorry no replacement or refund. They will say carrier has your items but that carrier never arrives. My agreement is with Amazon not the carrier. If it happened once, okay but when it has happened on 5 separate occasions then you obviously cannot deliver in 24 hours or can not deliver at all. AMAZON PRIME IS NOT WORTH IT. CUSTOMER SERVICE IS SUCH A WASTE OF TIME. I AM DISAPPOINTED IN AMAZON. They charge you for items you will never receive. I paid Amazon for nothing.

Beware. Amazon Prime package was delivered via Amazon Logistics and husband noticed his truck had a dent. No one was home when package was delivered. I wanted to report delivery but because there is no police report e Amazon will not even look into it. Customer service is poor.

Received a gift of chocolate covered Oreos from Amazon. NO note or Return Address. Do not know who sent. Called Amazon to find out who sent but was told due to customer privacy they could not tell me. Geez... Could be laced with poison. Nice way to "kill" someone and get away with it! Amazon... you've got to do better than that!

Amazon used to be my go to shopping destination. I am a faithful Prime Member but lately I just cannot depend on them to deliver when they say they will. It has happen on several occasions, and frankly it is false advertising when you guarantee 1 and 2 day delivery but deliver the items whenever you want. Then you have the nerve to tell me to be upset with your carrier not you. Are you kidding me???! My agreement is with Amazon not the carrier. If it happened once, okay but when it has happened on three separate occasions then you obviously cannot deliver in 24 hours so stop advertising that. Amazon has doubled the price of their Prime Membership yet the level of service is half of what it used to be. I am disappointed in Amazon, and they are definitely not a place I can rely on to receive items in a pinch.

I have been a Prime member for over a year. In the last month I have bought at least 10 things. My boyfriend ordered wheel spacers and was tracking them through Canada post which told him that package didn't exist. Came to find out Amazon lost the package. Argued and argued till they finally agreed to send a new one and refund since we were unable to get prime delivery at this point. 5 days later somehow the package disappeared from our amazon tracking. Called back and they said the order was cancelled. Only received half a refund also.

I will explain the situation from begin. I ordered a ring bell at 30 September 2019 with this order number: ORDER # **. After 2 weeks waited with patience, but estimated delivery date already gone. I called Aramex, and I send mail, literally the parcel lost by Amazon. They refunded me as gift card, even they didn't ask me. And the second issue, I wasn't sure shop from Amazon again, but because they refunded me gift card for lost parcel, I bought another ring bell. ORDER # **. I expressed my concerns to Customer Services maybe 2 times, because that was gift and I didn't want any hassle. From Exclusive CS Aaron promised me that there will be any trouble, I trusted his words...

Twice in the past two weeks I ordered several items from Amazon and selected the same-day delivery option. Both times, I received an email the following day telling me that my items couldn't be delivered as promised and I should expect them within the next three days. At that point, the tracking numbers were no longer working so I had no way of knowing when to expect the delivery. From now on, I'll go to a local store to buy items when I need them by a particular day or time. Amazon makes promises it can't keep.

Amazon used to be reliable when it came to guaranteed delivery dates, but lately they are really dropping the ball. I don't care whether or not it's the delivery service or not. When Amazon guarantees 2 day delivery, and it isn't delivered in 2 days, what does their guaranteed delivery mean anyway? I think I will start shopping again at brick and mortar stores instead of wondering if I will ever get an item from Amazon again.

I've had an HBO subscription through Amazon Prime Video for several months, now, set up to charge my debit card. In the last few weeks, I'd input my corporate AMEX to make some purchases for my company. A few days ago, my HBO subscription renewed on my corporate AMEX. Using my corporate card for personal use is a fireable offense. I called Amazon support to request that it be refunded and charged to my personal debit card. What ensued was a 40 minute phone call where, ultimately, all they could do was cancel my HBO subscription and offer an apology. I appreciate the gesture--though its intent was seemingly to placate me, when really I felt my concern over the error (and the risk of losing my job) was not truly heard or cared about. The representative that helped me, Susan, was very kind. But it seems that Amazon has not equipped her to help customers in such dire situations. What's worse is that it appears it just won't matter to Amazon.

In August there was fraudulent activity on Amazon using my bank card. Amazon emailed me which was great. They indicated two of the four fraudulent charges were valid purchases. These were not my purchases. I received information on why they denied my claim and upon reading their documentation they were not even ordered on my IP address. One of the charges was for a gift card to a person I did not even know. Instead of them looking into that aspect they have just been giving me the runaround. I contact them and they say someone will call me. I've only had one phone call that went to voicemail while I was working. I did call back and talked to their fraud prevention representative, Carolyn, who told me to contact my bank.

I am so very disappointed with Amazon. I have been a loyal customer of Amazon's for over 20 years. I know they don't need money, but they have stopped humans from assisting in the "chat" feature. It is AI now, when you ask for a supervisor, that supervisor is also AI (artificial intelligence). I was NOT able to get any help at all. They refused to give me a customer service number (the computer refused). Amazon does not care about interacting with its customers any longer. I have an urgent issue and now will have to deal with a whole bunch of problems tomorrow because they are not there to talk to me today. I use Amazon a few times a week.. for 20 years... Not a lot to ask to pay someone minimum wage to assist.

I really love shopping at Amazon because any time I have ever had a problem their customer service has always been great about fixing the issue. Whether it's damaged merchandise and needing a refund to needing to know about a product. Because I have over the years had to deal several times with damaged merchandise from other seller's and a few but not many from Amazon themself and Amazon has always helped me as I said with getting a refund or replacement which ever I asked for.

Four times in thirty days I have paid for same day delivery only to have a delay of a day or more. I have spent over two hours on the phone with customer service with representatives from some other country who are unhelpful and only offer apologies. They offered to refund the shipping premium as if they were doing me a favor. Once, they offered a $5 credit on my next order. I know they could care less about my issues or my negative review, but this is my only option at this point. Maybe it is time for antitrust action to create some competition.

Always accurate, prompt, and of good quality. I find EVERYTHING I could possibly want on Amazon.com! I love the ease of the website and variety of choices. The checkout is quick and easy. Prime membership is awesome! I love the free shipping.

I am really shocked about the behaviour of Amazon.com. I placed an order and somehow they damaged it and it never got delivered. I requested to send the order again but for that amazon.com found out that the products were not in stock but there was lots of inventory. Lots of ** I heard from the customer 'service' of amazon.com. They must be nominated for the worst customer 'service' on the entire world. Promises about refunding I got too, but also these were lies. Not delivering, lots of promises (lies), taking the money. The only conclusion can be that amazon.com is a company of criminals and impostors.

Needed some new luggage tags and found quite a variety available.Never been disappointed in Amazons product line and all the choices you have. Besides coming across sales is always a plus. Knowing you save money that you can use towards purchasing another product!

I love Amazon Prime. I can get everything I need from one place, delivered to my door and it can even come overnight. I shop a lot at Amazon Prime since it's hard for me to get around. They have everything I need and prices are reasonable too. I definitely would recommend Amazon Prime to anyone who is looking for a company that is reliable, safe to order online, get fast shipping and whose customer service is outstanding.

I ordered a King heated blanket from Amazon’s and was shipped the wrong item. I received a queen which was clearly written on the outside of the box that it was a queen. I repacked it, printed the label, took it to a drop off site and ordered again the king size. A couple days later again I received the queen which again was clearly marked on the outside box a queen- not a king. I then called customer service and she thanked me for letting them know as now they would take the item off the site and would do an inventory check. No apology, No offer to back order it for me, No chance of her calling to check if they did have the item, Not even a $5 credit for the inconvenience. In fact no CUSTOMER Service at all.

I started chatting with an Amazon representative and I was told that a specialist would need to contact me to resolve the issue. I received an email within two days and I promptly responded. After 1 week of no response, I again chatted with an Amazon representative. They said the issue would be resolved within 24 hours, but it needs to be transferred to a specialist. Again, I received an email within two days and I promptly responded. It's been over a month and I have never gotten a response to any emails I have sent and my issue is still unresolved. I looked up ways to escalate this issue but could not find a mailing address to send a formal complaint. At this point, I have given up on trying to get a resolution, and will just not shop on amazon going forward.

I have experienced an incredible amount of failed Prime delivery schedules. I have been misled and lied to by customer service. Some examples: item is on truck, it will be there by 9 pm, talked to driver he is almost there. Signing up and paying fee for Prime is a contract does not honor. I have sent CEO emails with no impact. The revenue from Prime is staggering, yet there is no intention to insure customers get what they have paid for. Go Ebay, cheaper, same items, many offer free shipping, one day longer than Amazon for delivery and shipping with hardly any delivery failures. Amazon has grown to big to meet customer commitments and they obviously don’t care.

Items were good quality and priced right but I had to return them because they didn't work for my needs. And I did return them but it took way too long for the seller to refund me back. And I even had to ask Amazon to check on the seller to make sure they processed the return which I think I shouldn't be after this refund which should have been done faster.

For over 15 years, the shipping practice was pretty uniform and you knew what qualified for free shipping. Now, however, they have entered into a gray area where I was just told FREE Shipping on orders over $25.00 shipped by Amazon doesn't necessarily mean that. Only items SOLD by amazon qualifies for free shipping IF the the items SOLD by amazon exceeds $25. Otherwise, no free shipping unless you have prime. Very deceptive, in my opinion.

My doctor prescribed me a memory foam mattress. I got one from Amazon. Only inflated halfway after more than a week. Returned it. Asked Male representative for 1 that's never been compressed or is decompressed to full size and he said ok. Be there in 3 days. 8 days later it came in a box. I called in and female representative told me prior representative lied to me and they don't have that capability. So returned it and still have to wait 3 days for refund before I can buy new bed and however long it takes to get here and I am STILL sleeping on the couch! And they offered me a $10 credit for sleeping on my couch for weeks. Like that makes up for it! They lie!

Beware of the FAKE/DUPLICATE products being sold in the name of GREAT INDIAN FESTIVAL or similar sale on Amazon. I had a similar experience recently when I have ordered a Casio G-Shock watch during sale at discounted price of 30% but later when I confirmed for authenticity of the product by registering on the brand website, they denied the genuity of the product. I have send the denial letter to Amazon but they are just looping the issue but not resolving it for now a month. So beware of what you are getting actually in the name of sale at discounted price.

I Have spent over an hour just trying to buy a gift certificate with my existing Prime acct. on Amazon. They throw one roadblock after another in front of me, apparently scared to death I'll purchase a gift certificate! You're supposed to use a code to get an acct credit when you purchase one. Apparently a VERY secret code, as no employee has been able to walk me through. Now, the icing on the cake, NOW, out of the blue. instead of being just being allowed to use my app for the purchase, suddenly I need my password! You know, just to make sure they rubbed salt in my wounds, & alienated a formerly loyal customer.

I have been a loyal Amazon customer for many years, spending a lot of time and money with this company. I placed an order for some items I needed for school and received an email saying that my Amazon account was suspended for "suspicious activity" and that someone would be in touch with me within 24 hours to fix the issue. So I waited 24 hours and nothing happened. I gave the customer service a call and explained to them what had happened. They told me that they would submit the forms again and mark them as "urgent" to get this fixed as quick as possible. They told me to wait 24 to 48 hours. So I did. Still nothing. So I gave them another call and explained that I had already called and waited and still nothing.

Placed an order for multiple items, 2 needed to be returned when received broken. Amazon.com has a very good return policy - UPS will pick up the items from your home, no return label needed (UPS brings it with them). Both items were packed in the same box, UPS picked it up the next day. Refund was scheduled to be returned to the Visa account that was used for the purchase. Checked bank account 3 days later, found $9.57 processing for one item, the other item refund was not processing. Called Amazon.com customer service to follow-up. The rep was very difficult to understand, it was obviously a call center in the region of India judging by the accent. I was told that they had not received the other item.

A local dental office changed my card for a procedure that my insurance paid for. I don't authorize the amount charged. $670.00. The actual price was $575.00. Explained all this to Amazon Visa, sent proof that insurance paid. They didn't care. Said the charge looked valid, and that I didn't provide proof of payment by any other means. I guess they think the insurance company just made up a statement because they like me? Right.

Amazon Prime without notice stop sending video to my TV that has the Amazon app and was showing video. When I call their customer support all they said was sorry for the inconvenience. But they no longer allow Prime video to show on my TV. Even though I had paid for Prime a month before and I have been a Prime customer for nearly 10 years. They just don't care to support their own app or customer. They are getting like the big banks just to big and don't care for customers any longer.

The delivery was fast and package was ready to be gifted. If i was able to purchase in stores i would have. I do Love to be able to interact with other people and i enjoy customer service. And i do like physically seeing and touching items I'm purchasing. But if i have to i will purchase from Amazon again. But i do prefer in stores.

Free shipping is great if you ever receive your parcel. Placed an order for some common furnace parts on September 30, got 1 item delivered about a week later, have yet to receive the other as of 10-15-19. Amazon response "we don't request tracking from the Post Office, you'll have to call them". Post office response "we never received the package from Amazon's shipping partner". In the meantime tracking says it's been moving all over the city since the 9th from Amazon partner facility to facility basically many miles away, but unfortunately not anywhere near me.

I ordered items using my Amazon Prime membership. I was promised my items Monday and it’s is now Tuesday and NO PACKAGE. I called customer service and all I get is the runaround. They can’t answer any of questions and all they do is apologize. I must of chatted with 4 different people and still no solution. Get your act together and actually help the customer or is that too difficult?

I like online shopping to compare all companies that sell same or similar items. I like Amazon as they have various vendors on their site so I don’t need to go to another site to shop. Easy to shop and process payment and turn around shipping is fast. 1-2 days free if member unlike most other stores timeline is 7 to 10 days at a cost.

I love the variety of Amazon. It is my go to place for online shopping. Some prices are higher than at other online stores and some are lower. It’s always best to shop around before placing orders. It would be great if Amazon started using a comparison feature. All in all it’s great! I would recommend items not being delivered by Canada Post as they don’t contact the person to inform of delivery. CP just leaves a delivery notice in the mailbox. The consumer then has to go to the post office to pick up the order. I find this frustrating and time consuming.

Always getting great deals on Amazon, hands down! I shop several times a week for anything from health products to groceries. No store overhead and free Prime shipping, how can I go wrong! My first choice in online shopping.

I ordered two items from Amazon. The delivery was due no later than today. I received a notification that USPS attempted delivery of my package today which is a blatant lie! I was physically at the UPS Store when I received notice that stated USPS was unable to deliver. THEY MADE NO ATTEMPT! When I called Amazon I was given the runaround and placed on hold. No discount was offered. This was an Amazon Prime item. So once again Amazon makes promises and does not keep them. They are very very dishonest in my opinion. Thank you.

I love everything about Amazon, except when I got locked out of my account. I had to call their customer service line and I got a guy with a thick Indian accent. I couldn't understand half of his security questions and then he tells me I didn't answer enough questions to his satisfaction. Some of the questions I couldn't answer accurately without access to my account. I have a wife and two daughters ordering products and I don't know the last 5 items that were ordered and I don't know exactly how long I've been a Prime member. 4,5 or 6 years...I don't know.

I ordered several maternity shirts off of Amazon. Not only did they arrive on time but they were each individually wrapped which was great because it was raining the day it was delivered. I ordered both black and white and the colors were spot on. The white was a crisp white, and the black was a solid bold black. There was no faded colors and no marks on the shirts.

Amazon is lagging behind in refunding to customers, while the world is moving faster with payment transfers in minutes/hours, Amazon is taking 10 days or more. My refund of Rs.14,999/- got blocked even after 10 days. Still is pending. Their customer service executives are helpless with the policy matters. Their behaviour towards customer's money is like a saturated monopolistic by presuming themselves like a legend without any threats. They have to aware that those who doesn't care & rigid with uncustomer friendly policies will perish, sooner or later. Top management to analyse & to fix, else the detractors % gets increased & becomes suicidal future to the company.

Very easy to use website. Extensive variety of product. Numerous customer reviews. Decent price. Good description of product. I have never had any problems purchasing any product from Amazon. Throughout the years I have used Amazon their prices have been very good.

Ordered something and it stated as delivered but never received the product. I called them immediately to contact the delivery person and they said that's not an option. Took 5 contact before refund. If it was in America they will be sued 'cause it is India they give a damn. Even after the product stated delivered I was asked to wait to get a refund despite their own tracking confirmed delivery. I've purchased lot of things in the past and am Amazon Prime member. Yet this is the kind of treatment when it comes to refund of petty money. Pathetic and disgusting.

I ordered a new born gift card for $600. I kept getting messages that the delivery was delayed and after 5 days that it was lost. Asked to reissue the order but Amazon could not do it. I issued a new order for $600 and after 2 days I got a message that it was refused by customer (NOT TRUE) and after another day that it was cancelled. Nobody in Amazon could say by whom and the gift card was not delivered again.

Ordered a new mattress. Took the day off of work to receive my bed. Tracked the shipping, it was "guaranteed" to arrive today. Item was not received by "guaranteed" date. Now I will miss another day's wages and commissions due to fraudulent guarantee. Terrible service, worst of any company currently in existence, and this is no exaggeration. They've cost me hundreds of dollars, and offered a $20 gift card. This company has a fraudulent "guarantee" policy. Do not use Amazon for anything, heed this warning. Any company that acts in a fraudulent manner isn't worth using, and if you rely on the guarantee, it means nothing to this company. I hope they are not allowed to sell life sustaining products, the client would be dead, but the corpse might get a $20 gift card. Absolutely abhorrent.

Highest quality and very (cost) effective and a noticeable difference in my gut health within days. This combo of supplements is perfect. I have tried many and this one is the real deal. I am on subscription ship to receive automatic shipments as I designated.

So I opened a credit card via Amazon but never received the card, yet my Amazon account automatically switched to the new card without asking me first. So obviously I didn't have the card number to open an online banking account and obviously to became late. As soon as they called me I paid it in full and they reassured me that everything was fine and they sending me a new card.

I got Prime membership for free shipping and video. I had two orders that were guaranteed 2 day shipping. One was late. The other was late. Item never arrived. Chatted to see if I get free month of Prime. They informed me no longer have that policy. Two day shipping guaranteed but no consequences when it's late. In other words the guarantee is worthless.

I would like to share my experience with Amazon with other customers by providing this review. In September this year my son has ordered from Amazon Huk Men's CYA Camo Packable Rain Jacket, large size that was in stock. So, when he received the Jacked and put it on he realized that size of jacket is small instead of ordered large size. He did not make big deal of it and gifted it to me, since it fits on me well. Thanks to Amazon, I was thinking at that time. I thought that this kind of mistake from Amazon cannot happen again and I have ordered for my son large size jacket again. I was a bit surprised when Amazon send me also small size jacket instead of large size.

I ordered two package from Amazon in a week period. Both packages never showed up at my house. When I called about the packages, they apologized and said would send me out a new one. That was fine the first time but after the second time I questioned why am I paying for Prime if they can not get me any of the packages I ordered. They basically told me they try to get it to me in a couple days but they really don't care if I receive it. I then asked for my money back for Amazon Prime since they we not doing what they said they would by getting me my packages in a reasonable time frame and they refused.

I live in Hawaii and items are marked up or major companies don’t ship here without a shipping cost that frequently is more than the item. Amazon is my go to shopping site. Being a Prime member means free shipping on most items and they are delivered within a couple of days.

I had ordered several packages from Amazon and didn't receive any of them. I provided really detailed delivery instructions and they didn't bother to look at them and never received anything. When I went about talking to customer service about it NOTHING could be done about any of them. I had a delivery "guaranteed" for today and yet again received nothing! It's a horrible service. Horrible customer service and they do absolutely nothing to fix it. It's not a good company.

I was in the market for a new Ecobee Smart Thermostat and did some shopping. Amazon had a price of $299.99 - $314.99 with tax. I decided to order it with another item and at the same time try Amazon Prime. The order was promised in two days. I was shocked when one item arrived in one day, on day two I decided to track my thermostat to see where it was, and I could not find the order. I contacted the shipping company and they told me my order was not in their system and referred me to Amazon customer service.

Some products are fakes but over a good place to shop quick service nice customer service things can sometimes come to you smaller than expected or fake but that's what happens when you buy stuff on line.

I am always impressed by the amazing customer service that Amazon has. If there is any problem, they will always fix it with the best attitude and care possible. Every-time I purchase here, I am sure that everything is going to go well.

I have been a Prime member for as long as I can remember. I have never had issues with wrong orders or delayed shipments until recently. I considered not renewing my membership but let’s be honest- I’m keeping my Amazon Prime. This review is to say Amazon is still the most convenient and mostly reliable way to shop but if you get the wrong item or there’s a delay in shipping or your package was sent to the wrong address- don’t expect to get an American on the customer service line.

The most impressive thing about Amazon.com used to be its unparalleled customer service. That's the key thing that has kept me a member for 15 years and a Prime member for the last several years. I'm not sure what changed, or why it changed, but since August 2019 that customer service has taken a nose-dive right into the toilet. In 15 years I've only had a handful of Amazon purchases go awry, and in every case I was able to shoot an email to customer service, and within 72 hours Amazon had made good, either by issuing a refund or over-nighting a replacement order at no extra charge.

All of it is very good. Good prices good items. Will order from them again. Very helpful with description of product and I like the Reviews it gives. Fast refunds when needed. Love the Customer service they give always helpful. Thanks Amazon.

I am a Prime Member who orders frequently from Amazon. The last year has proven to be very disappointing and frustrating dealing with Amazon; items not delivered on the date scheduled. Recently I received a notice saying my package would arrive late. Four days later, after calling Amazon, I am told they don't know what the problem is but they said, "We will refund your money and you can re-order the product." I called the company which is the maker of the product only to be told the product is shipped by Amazon. They were not happy to hear there was an issue with order and delivery. After a full week, I received a refund and placed an order with a different company.

My recent purchase was excellent. I received my purchase well before the deadline set by Amazon. I did not need to use after sales because everything went as planned. I commend Amazon for ease of purchase, great prices and fast delivery.

Just like the iPhone, Amazon is is a dream come true. I'm 78. I come from a small business retail family (My Parents). I know My parents would embrace Amazon. Why? Because they very much promote small business. 60% of the products Amazon ships are from Small businesses. What a great service. I see something today I have it tomorrow and generally no shipping fees. How do they do that? Awesome! I also have numerous Echo Devices. Another great product from Amazon. NO, Amazon can't listen to your conversations if you have the Microphone in the mute mode. I don't care for Jeff Bezos Politics, but his company is OUTSTANDING!

I shop at Amazon.com all the time because I find everything I need right at my computer and the prices are great. The driver who delivers the package knocks to let me know that my order is on my door step. Returns are easy and the Wish List has been a blessing too. Amazon.com offers the best on-line shopping experience a person can have.

Purchase is no longer guaranteed. Delivery can be a nightmare. Reps making minimum wage working for a billionaire do not provide good customer service. The third party sales is often unreliable. Used to love them.

I ordered Apple Airpods on Sept., 30, 2019 for 2 day delivery for Sept., 30, 2019. I cancelled the order after being notified that my Airpods were never put on the truck for delivery. I was told I would receive a refund after the Airpods were sent back to the seller. I called to check the status and was told by a customer service representative that my order wasn’t cancelled. They will not refund my $158.00. This is a scam! They have been reported to the BBB.

There is no customer service unless you download their app. Also dislike the fact that if they see interest in one of their items, the price goes up immediately! I just purchased two items priced at $17.99 each yet the total came to $35.99 before tax was added. I am not a genius, but I can add. Sounds unethical to me.

They can barely speak English nor do they understand you when you speak to them. It's like talking in circles. They can't process payments correctly, and good luck communicating that to their customer service. Billion dollar company too cheap to hire American customer service agents, you have to talk to Wung Fu in the Philippines. Good luck. They suck.

Amazon sent an email stating they will no longer be supporting my television, and now we needed to purchase an amazon fire stick product to continue to watch our digital movies we had purchased over the years. Total scam to have a tv app that worked great for some years and things get a little tight so they change the rules to extort many Prime tv customers.

Unable to get into account, had to repeat problem to lady 4 times, she kept asking the same question like she was lost on her decision tree she was reading from. She was disoriented. I finally ask her if she knew what she was doing, then some guy came on, had to give address 4 times. Maybe their equipment is lousy. He never was able to help me sign in either. In fact referred me to two other departments. I been with Amazon since dirt, but problems with my Google erased my history, passwords everything. They say Amazon pays poorly, I say they are getting their money's worth!!!

I don't shopping often and I never Signed for Prime membership and was surprised to see being charged $8.39. I had never even opened to see what they offer. How I became a member? I had to unsubscribe. People be aware.

Very rude and disrespectful customer service reps and supervisors. They do what they want to do. Don't listen to their customers. Very poor communication and also do sneaky things. Amazon needs much better agents and supervisors and they need managers too and to not deny your request to speak to someone over a supervisor or a manager or someone higher up and then the company.

I purchased a pair of shoes for $64. Didn't fit quite right so I was going to return them. No problem with the seller at all 30 day "No questions asked". They were shipped to me for free, good deal. When I went to UPS, the shipper they used, it would have been $24 to $26 for the return. Wow! So I gave them to a friend. My point and suggestion: Obviously the seller didn't pay that much because that would mean he would only receive about $40 for the shoes.

March 10th I watched out my window as a Amazon delivery truck turned around on my lawn making very deep ruts. I filed my claim on March 12, and when the weather warmed up, I did the lawn repairs myself on April 19, and sent in my claim receipts. The adjuster said she would get back in 5 days. 12 days later on May 3rd I accepted a refund offer of $45. 5 days later on May 8th they said to expect the refund in 3 to 5 business days. 21 days later on May 29 I let them know I still had not receive it, and this time she said it would be escalated to her manager. And they would send me an update about it.

Not very happy with Amazon services right now. I did not receive my last 2 packages and left note for delivery drives not to leave packages because it can be stolen. What happens to my package when delivery drives leaves package any way, it was stolen. Now I can't get my money back or items reshipped. Very disappointed especially when I left instructions on my door and online to not leave package. I am not rich where I can just repurchase these items, now I am out of money and still left with not one of the items I purchased. I have been a customer for a long time, no I am reconsidering.

I'm at wit's end with Amazon and don't know what to do. Most of my Amazon deliveries are delivered to my NEXT DOOR NEIGHBOR!!! I've called and chatted with Amazon multiple times and all I get are constant apologies and meaningless platitudes and yet nothing ever changes. There's no way to directly call or email Amazon corporate and thus they've done a great job of insulating themselves from having to be accountable to their customers.

I am very unsatisfied with Amazon at the moment they changed their site and now it’s impossible to search for a public list for a family member or friend for any reason! This upsets me because of holidays birthdays and just because reasons I can no longer log in and pick something off their list and send it or have the same in return! It went from being awesome to not and don’t ever get me started on the customer service over the phone trying to ask why they changed it. The people who answered are in China or something and they just repeated what I would say in a different order grrrr! I’m almost done with Amazon.

So Amazon used my debit card to bill me for Prime membership for 11 months without me using the service or knowing. When I brought it to their attention, they gave B.S reasons as to why that will be the case and my request to cancel the fraudulent subscription wasn't granted. Dont ever use your debit card or credit card details there. Bunch of ** fraudsters.

I recently received a phone call asking me to pay £39 to renew my Prime membership. Since I had never paid to join Prime, I assumed it was a scam. I called Amazon customer support and they confirmed it was indeed a scam. Membership was £79, and my renewal was not due until 23 Feb next year. I checked my credit card statement for February this year, and sure enough £79 had been taken. I have no recollection of making this order. More to the point, when I check my account and my orders there is no record of this transaction, although four other purchases around this time are in plain sight.

I needed to purchase an electric scooter controller so I chose one on Amazon.com because it was marked as “original”. I tried many times to purchase it with my main account however because I use the app Privacy.com (because Amazon sells your information to databases) Amazon locked my account for the 2nd time. I tried to open up another account but Amazon did not let the charge go through. I then went to my local grocery store, purchased a gift card So I could purchase the controller. When I finally did get the to purchase the controller and it arrived I could not install it immediately as I was still waiting for parts to come from China.

I have been battling with Amazon for nine month on a living room set. They acknowledge that I was charged the money. They acknowledge that I didn't receive the living room set I ordered. They acknowledge that I am owed the refund. I even have emails saying it will appear on my credit in 3 to 5 days and nothing. Every time you call them it's a start from scratch phone call. They will put you on hold for twenty minutes while they read the notes and when they return they still don't have it right.

I purchased an item based on the fact it was advertised to be delivered in 2 days with amazon prime on September 24. When it wasn't delivered I called Amazon.com and was told it was still in transit from the seller amazon.com Services, Inc. I asked what did that mean still in transit and was told it was still in transit with no other explanation. I told the representative advertising this item to be delivered in 2 days is false advertisement. I also explained to the representative this same situation has occurred to me the last two times I purchased an item from amazon.com; not receiving an item in 2-days as advertised. After being given a token discount just to get me off the phone, I was told it would arrive the next day.

Lately they haven’t met their promise on shipping ETAs, I’d say last 6 months 75% of packages shipped through Amazon service are “Delayed”. Contacted Amazon and they didn’t really care. Really questioning whether it’s worth it now as they can’t meet their SLA anymore.

I ordered PS4 games for my son, they promised to deliver them today and they didn’t because they count on private drivers who don’t keep up with the delivery schedule. I am going on vacation tomorrow and they couldn’t deliver the games tonight, I also was mislead and was told that the driver is in my area and we will get them soon. Just Amazon needs to leave the delivery to other known carriers who know why to do. I am starting shopping from Walmart site, I tried them and always get my items on time. Holidays are coming and we all need reliable service that could honor their promises.