Amazon.com Reviews

Watch out for Amazon's tendency to refund you a partial amount of your total purchase and place the rest on an Amazon gift card; this, without permission or any communication from the company that they are doing. Also, this will occur even when you choose the return option of "Refund to my original payment method." Appears to be a devious strategy by Amazon.

Amazon is fine for some things, but dealing with customer service is beyond frustrating. I ordered a DVD for a Christmas gift, paid $8.95. It arrived on time, which I appreciate, but when I opened the box, the DVD had a huge price label on it....$5.00. I did a 'chat' with customer service who said they don't do price adjustments. I told the guy this isn't about a price adjustment, as the DVD was STILL currently listed at $8.95. I could (almost) understand if it was from a secondary seller, but it wasn't. This was direct from Amazon. So, he gets a second agent, who gets on the chat and says AGAIN they don't do price adjustments, suggesting that I return the item and re-order it at the lower price. I had to explain once again that it is STILL selling at almost $9.00, so that wouldn't work. It just irritated me to pay close to $9.00 for an item, only to see it arrive with a huge $5.00 price sticker on it. I finally gave up, just kept the item, since it was a gift.

One day, right before Christmas, I was locked out of my account as my password had been changed. I tried to log in asking for reset password and it didn't recognize my phone number either. I have been on the phone with Amazon (Costa Rica, Thailand, India and finally Kentucky USA) for THREE days and they came up with all sorts of ridiculous ideas as to why my account could receive an OTP code to reset the password. Letting all know now, if you can't the OTP code..you are S.O.L. They don't know how to fix the technical issues on their side. I have a long long history with Amazon. Lots of order, like most people. All that is wiped out when I it looks like I have to open another account. Amazon has gotten too big. And it's been HACKED.

I placed an order with Amazon on 14 December 2019 for my grandsons. As of this review the items has not been shipped. When I called Amazon I kept getting this electronic voice system that was of no help and would only provide a shipping date. I finally got through to a representative. All he could tell me was that the order was back ordered. I explained this was not on the site nor was it on the receipt I ordered. All he could do was repeat to me over and over in broken English that the item was back ordered. He finally told me the package would arrive on Christmas Eve or Christmas Day. Really that is all he could do? Give me a date not try and help me with the mess Amazon made, nothing more than to tell me the date.

I have ordered 5 times from Amazon and 5 times they delivered it to the wrong address. There is a big sign up front that says apartment 3-6 is in the back yet they leave the package on the front porch of apartment 1 putting it at risk to be stolen. I'M THROUGH WITH AMAZON AND THEY CAN KISS WHERE THE SUN DON'T SHINE...THEY SUCK!!!!

I ordered a Apple 13in MacBook Air on Sept 30, 2019 for $1059.77 on order #** from Amazon that was an Amazon Renewed Product by Double Dex provided by Amazon with a 90 day warranty. It was physically perfect but defective in operation after 30 days. I contact Amazon and I was sent a return label. I sent it back in its original foam packaging and also boxed it to ensure its safe arrival. It was received on December 5th by Amazon Returns in Phoenix AZ. On Dec 6th I called and asked about the refund and they said it was processing. On December 13th I called, and they told me that this would need to be investigated as to why I wasn’t already refunded and that I should see the refund in 3-5 business days.

I have placed multiple orders this year all sent to my business. Most orders were either left on a public sidewalk outside the door, a couple were just stolen this way. Who leaves a package on a downtown sidewalk?? After about 25 phone calls to let them know my business hours and keep repeating this and placing delivery instructions on every shipment, they still cannot sort. This is only a problem with their own neckbeard fleet of Uber driver/Amazon delivery drivers. Amazons in house shipping sucks. Many times after days in limbo since they can't see daylight with a head in a can they send package back to warehouse and give up. Won't deliver. I canceled my account after a year of this bs. Too many let downs when I needed supplies. I would waste less time trying to hand make my own paper, paper towels ha.

I have spent 2.5 weeks on an order. Now mind you I have been ordering from Amazon for a few years.This time they not only screwed up the order, my billing address and shipping address were changed by them. Secondly, they were charging me double for the same order. My bank caught it and called me right away. I called Amazon and they were denying the extra charges to my account until I sent a photo copy of the 2 charges to my account. According to my bank, They were getting calls from other customers about similar charges (overcharging, double and some triple charging bank accounts). I have come to the point of NEVER going to them again.

I bought home security cameras and with those I bought the extended warranties for them. AMAZON.COM charged my checking account for the Extended Warranties THEN Auto cancelled the rest of the order. I was buying for myself and for Christmas. But to charge my bank account for Extended Warranties THEN to auto cancel the Cameras that the Warranties were for... I will now buy from Wal-Mart.com **.

I purchased an amp listed under the Amazon listing you can see it is labeled as a new item. The item turned out to be defective and I tried to have it repaired by the manufacturer. I was told by the manufacturer that the serial number they have listed for my item was already registered in their system to someone else!! I now can't return the product because the seller refuses to acknowledge what they sold me was used, and Amazon won't let me perform an A to Z claim. Amazon claims that it does not let sellers list used products as new, but apparently does not care if they actually do and will not enforce their own rules and allow you to return an item that you find to be used, even if it was listed as new. As a buyer you if catch DiscountsJungle doing it beware, because they will not authorize my return of this item, they have defrauded me by selling me a new item that was actually used.

I purchased 50 bracelets, for a women's conference I attended, as a little gift for the women. Each bracelet cost $1.30 x 50 = $65.00. When I returned from my conference, I went to reconcile my Amazon charges against my credit charges, and noticed that on my $65.00 purchase, I was charged $666.00 shipping and handling... yes, you read that right, $666.00 s/h on a $65.00 purchase. The seller is a third party seller and will not respond to my or Amazon's queries on the matter. Amazon has denied my claim and my appeal on this. So looks like I'm stuck with a $731.00 charge on a $65.00 purchase. This is a very unfair business practice. Amazon says they guarantee their 3rd party sellers, but this proves that wrong.

Amazon "policies" concerning shipping are not good for the consumer. You have to wait for 5-7 days AFTER expected delivery date BEFORE you can get a refund. I ordered 2 things December 2 and they are still not here. Amazon has informed me, although they were due the 18th I can't ask for a refund until Dec 25th. Amazon supports the seller. Not the buyer. Terrible!

I cancelled my Amazon Prime over a year ago because all my orders kept arriving MUCH later than originally quoted (i.e., item would sit in warehouse for a week before shipping out - NOT what I anticipated with paying a fee for "2-day shipping"). In the last year I have gone out of my way to NOT shop at Amazon due to consistently receiving late orders and poor customer service over the course of my previous Prime membership and have not regretted it. When I can buy products from other companies, the shipping times quoted have been accurate or my orders arrived ahead of time. Unfortunately, Amazon was the only place I could buy a few items requested by family members for Christmas, and despite ordering items WELL in advance of the holiday, a week later, the items I purchased are still sitting in a warehouse somewhere, yet to be shipped, and now Amazon has changed the arrival date to 12/26-01/01.

I've been Amazon customer for about 15 years. Started as a regular customer, then joined Prime. The main reason I joined Prime was the freedom of making any orders without reaching $25 for free shipping. 2 day shipping was nice too. I had 100-150 orders a year delivered so $79 seemed like a very good deal. Then it increased to $99, then to $119, now it is $155 and I gave up. I did not order from amazon as much and I decided to go back to regular shopping. And what do I see? My orders are sitting there for days without being touched. I understand I cannot get my orders as fast as prime members do but I expect them to be shipped out in a timely manner. Ebay seems like the way to go now. Sellers care about their rating and eBay and PayPal protection and return policy is very loyal. Sorry, amazon, you will be losing many of us loyal customers.

I've been Amazon.com Prime members for many years now. Before, if the item was delayed than its guaranteed delivery date - customer service would extend your prime membership by a month. And very rarely this was an issue. But of late, the items are delayed 60% of times and when you call customer service to find out about it - you get response like if it has been delayed it will show up. What is the point of paying prime membership when your items are not being delivered on guaranteed time frame.

Customer service really doesn't care in the slightest and repeatedly push your questions to the side with "No, is there anything else I can help you with." I paid for 1-day delivery and got the item after 9 days and multiple calls to customer service that just wasted my time. If other online stores sell the product for the same price buy from them, try to avoid Amazon because they have really gone downhill in the past few years.

I ordered a keepsake box for a gift for Christmas, needing it by 12/19/19. Promised delivery by Amazon Prime was 12/18. I got a message at 6:00 tonight that it won't arrive today, but on 12/21/19. When I contacted customer service after 45 minutes, they kept saying sorry, but nothing they can do, it would arrive between 12/19 and 12/21. I explained that it would be 2 days too late. They said they can refund my money for the purchase since it won't arrive in time. Thinking this was their customer service offer, I accepted that resolution, thinking it was still going to be delivered at some point.

I recently purchased a KAPAK Electric Disinfection Dryer through KAPAK which seems to sell exclusively through Amazon. There is a 30 day warranty that comes with the product. Enclosed in my package was a card to register for my “1-Year Replacement Warranty.” Website to register was listed as: www.AuriClear.com. I tried numerous times to register, and checked and rechecked my entry. When I called Amazon they were not knowledgeable about the warranty and kept telling me they I had an automatic 30 day warranty. I emailed AuriClear but have not heard from them. I would like to register for the warranty as offered to me.

Ordered two bedside tables. Took them out of the boxes & started assembling them the next day. When I started to assemble the 2nd one, I noticed one of the drawers was broken. Spoke to customer service (horrible experience) & after an hour on the phone with them they agreed to replace it if I sent the other one back. Since we had already gotten rid of the packing materials, we had to wait for the replacement to come so we could use the that packing material to put the broken one in. When we took the replacement one out of the box, IT WAS BROKEN IN THE EXACT SAME PLACE AS THE OTHER BROKEN ONE!!! I didn’t even bother to call customer service because they can’t comprehend anything & I didn’t have another hour to spend on the phone with them. The return label requires me to drop it off at a UPS drop off location. I can’t even pick the thing up - it’s a huge awkward box that weighs about 66 pounds.

I purchased an item on Amazon for $79.00. Less than 48 hours later the item dropped $20 to $59.00. I googled about purchase refunds, and found that Amazon would "price match" their own products (though it wasn't called price match). Come to find out, they only do that for televisions. Prior to Bezos getting greedy, Amazon would give customers a purchase refund if the item dropped in price within 30 days. Then it moved to 7 days. Now, they don't do it at all, unless it's a TV. I don't understand that customer service model. Their associate told me "Yes, you can return the item for a full refund, and then re-purchase the item for the new, lower price." How does that make sense? Are they trying to stimulate the economy by having the UPS run back and forth with our items? I'm afraid that is poor customer service. Once I return this item and get it $20 cheaper, I'll be going elsewhere.

My daughter order bed from Amazon. Bed had fleas. Had exterminator confirm this was not from our region. Nor do we have any pets. We have been customer since 2008. I requested the exterminator bill to be reimbursed. They declined. I have a big issue. Fleas in our house took me by huge surprise and caused a week of treated with exterminator and washing entire house and throwing out bedding goose pillow. Cost of this was enormous. So upset with how it was handled. It is not ok. I just want to share for others to be aware of beds with fleas from amazon.

I had been Amazon's customer for many years. Unfortunately, I have to give them a bad review today. Their customer support is getting worse and worse. Not only they don't accommodate anymore, but in addition drop out of chat, ignore your concern and don't care about losing a customer/business. It is very disappointing.

Beware of Amazon's billing. They sent through 2 authorizations for the 2 tablets I bought and then sent through the actual charge when one was shipped, so $106 is being held out of my acct and the second won't ship for another four days at which time another charge will be sent through. They don't stop the "pre-authorization" when the actual charge gets sent through and if you are on a budget then it can overdraw your account. I talked to several people and they all said it was the bank. They send the charges through not the bank. The bank has no way of telling it was just an inquiry to see if the funds are there so the item is held until shipping or it is the actual charge, until the hard copy is sent or not sent, which can take days and meanwhile double the money is taken out of your account!

Amazon is going downhill and I hope that CEO goes broke! He is charging more and more for Amazon Prime and yet my things rarely get to me in 2 days! I have problems with 1 out of 5 items I order: Missing parts and broken parts. He totally destroyed Whole Foods and when I tried to sign up for delivery, they said to wait for an invitation and that was 3 months ago! I live in a major metropolitan area, but you would think I lived in the middle of nowhere with this poor service! I now try to pick up my groceries at competitor organic food stores and there are several near here. I decided to try to order things online from the competition, rather than always look at Amazon first.

WHY am I seeing '**' word when searching for a personalized gift? REALLY???? Do you not think KIDS would be searching for stuff???? How about us over 60? PLEASE have some respect... Have a section for the immoral and a WARNING saying we're being exposed to those ignorant words!

I purchased a product on Amazon that was guaranteed for delivery on a certain day. I track my package and it said it Was sent to the wrong facility. I called Amazon to see where it was and she couldn't find The location of the product I ordered. So I wanted to cancel it, the lady said she could issue a Amazon credit for the price of item, or for the return amount to go back to my debit card, I would have to wait until the package was found. This is the most ** I've ever dealt with. So I'm really contemplating on canceling my prime and my 3 kids memberships as well and go back to Walmart.. Amazon has 11 billion in taxes they didn't pay last year but I have to wait for my 15$? Hell no.. a bunch of ** crooks.

There are reasons Amazon is so dominant. Their staff always are in favor of the customer... They have largest selection online! This is my go-to website for online shopping. Well done Amazon! Long may it continue.

I ordered a package to be delivered next day Prime. The items never showed up when contacting Amazon customer service. They claim me as the customer gave instructions and the driver canceled the order. I never gave instructions for anything. I was just waiting on my package all day. When asked what the instructions said they could not tell me and just said the package will be delivered in the next day or two. I understand they are overwhelmed with Holiday packages but for them to lie on the customers is not acceptable!

I buy things from Amazon out of convenience but I don’t think I will continue to do so. It really upsets me that you order something from Amazon that is shipped by Amazon and if you don’t have prime they will literally just let your order sit for a week or more before thinking about putting it together and shipping. I ordered quite a few things on the 8th and it is now the 14th: not a single word from Amazon about shipping. What other company does that? NONE!!! They want your business so they ship as soon as possible. This is not the first time this has happened to me. Basically, you have to pay for them to treat you decently. Not worth it in my opinion.

I buy music CDs and occasionally movie DVDs from Amazon vendors. Amazon is not the problem, as they cannot police all their vendors. This is about three bad ones: DeCluttr Store of Georgia, Mighty Mount of Michigan, and Zoverstocks of Germany. DeClutter will sell you the wrong CD, or a bootlegged one, as they don't seem to be competent at what they're doing and don't know the difference. Though they are often cheapest, best not to buy from them and pay a little more from a better vendor.

We have ordered many products this holiday season from Amazon. This is the first year that we have received packages at our door that are for neighbors and they have received our packages. We also had a delivery of boxes that were not placed by our front door but left out in front of our garage. Amazon needs to make sure their drivers and any third party companies and individuals delivering for them are more careful to verify the address when dropping off packages. We are fortunate that neighbors take their time to come to our door with our packages and we have done the same. However I am sure many neighborhoods are not that considerate.

We enjoy the benefits of being a Prime Member but lately we're HIGHLY disappointed in the ability of Amazon to ship in a timely manner. Not ONE item out of the 6-8 that we've recently purchased made it within the estimated time frame. Even worse is two of the items were lost and had to be refunded because they were no longer available. What happened to Amazon??

Amazon isn't the same company. Customer service is non-existent, shipping is 4-5 days versus 2 days since they're doing their own deliveries now. They don't deliver accurately either. My recent order haven't arrived, been mis-delivered or delivered in 4-5 days. Reaching out to customer service took hours with little to no results!

I have purchased so many products from online. I love to buy products online because they are on deal but Amazon is only vendor they don't deliver the products. It's not once but it has been happening repeatedly. Amazon website says it has been delivered but it does not actually gets delivered as they play with the customer technically. If you call the amazon customer service they will give you the refund of the product. I feel it could be multiple reason as they can't fulfill the product at the amount it was in the deal originally. Eventually you get tired and you will ask for the refund.

I have been a Prime member over 10 years. Ever since they started using Lazership, I have yet to receive a same day or next day order on time. I get a text saying it's delivered, but it's not. I have 3 video cameras that prove this. I can never reach Amazon to lodge a complaint. Instead, I get trapped in a loop of go here, do that. They do have a note saying that sometimes packages will be marked as delivered, but it could take 48 hours before they are actually delivered?? This is not acceptable. My Prime membership fee cost real money, I expect real service.

Hello, I had ordered Samsung note 10 and true buds from Amazon and returned on 2nd of December and I don't have the status updated on the app and when I tried contacting the customer care regarding the same, they were clueless after putting me on hold for like 45 minutes. I am worried whom to contact now regarding this issue. ORDER # **. ORDER # **.

I just love using Amazon and not a week goes by that I don't order something. Tonight I used the search line on Amazon for "Gifts for Women" to get some ideas. I was so disappointed with all the items immediately suggested with the crude language and predominately used the "F" word. I cannot believe that that is what most women want and I think that is not an accurate example of Amazon business ideals! I wish you would find more lady friendly suggestions to replace the vulgar things. Thanks for listening, Tony **

I have been an Amazon Prime member for years. That changed today. Their delivery reliability is awful. I don’t see any reason to pay a fee to get what really amounts to guesstimates about delivery. If you ever want to talk to a live person... good luck. You might get to a person eventually but it’s not likely you will be able to understand them.

Beware of Amazon Subscription's fraudulent practices. They signed me up and charged my credit card to Amazon music by picking up the word "yes" on Alexa when looking for music on YouTube. I asked customer service why it was so easy to accidentally sign me up and not so easily cancel in the same manner. The Agent said that's the way it was built and hung up.

I ordered some muscle roll on and some batteries from Amazon, and requested Prime 2-day delivery. The muscle roll on stated it would be arriving about 5 days past the day I ordered, and the batteries were to arrive in 2 days. I received a message from Amazon that something happened with the muscle roll on and that it wouldn't be delivered until 4 days past the date of original delivery, and when I looked at the tracking information, the item went from Virginia to Maryland to Colorado and was there for more than 5 days.

On September I purchased a $500 mattress for my aunt in Florida. A month later the credit card company freaked out and accidentally flagged the payment. Amazon froze my account, I called the credit card, had them place the money back into Amazon and solve the issue. Amazon unblocked my account and all was good from Nov 5th, until Nov 24. When Amazon blocked my account again and began sending me harassing emails trying to get me to pay for the mattress again. I sent proof of payment, many, many times. The reps in the phone were beyond useless and rude, I was treated like a common criminal. I had to file a complaint with the BBB, only then, did they actually look things up and understood that my account was unjustly frozen, that I had paid and that they needed to fix it.

Purchased a product from Amazon while they had a deal going for a free gift card. When added to my cart the item defaulted back to the non-gift card item. Amazon refused to adjust the order price or send the gift card separately. They berated me on the phone and basically called me stupid for “you selected the wrong item” and the only option is to ship back the other item and then to recharge me for the same item and free gift card. Honestly a waste of my time and the time at the distribution center for returns when they could have simply made the adjustment and mailed the gift card.

I have been an Amazon Prime customer for several years and never had any problems until Amazon decided to deliver the orders themselves. Customer service has been unhelpful in the constant delays and I am tired of the lame reasons they give for not meeting their delivery obligations. When you order something that says it will be there in 2 days that’s what you expect. There is no communication except for an email to your message center later in the evening.

Amazon's customer service process is very, very broken. The customer service reps I communicated with were friendly and helpful and the problem almost certainly rests with Amazon's management. The following description is not really adequate describe how bad the system really is. I have been a happy Amazon customer for a very, very long time. Three weeks ago, I ordered an expensive camera lens. It did not arrive. When I tried to track the package, I found an incomprehensible note saying the was maybe delayed. I communicate with customer service and was told the order was now cancelled. It wasn't. I tried again - same result. I asked for a refund and was told a gift card equal to the amount of the order would be posted to my account within one hour. It wasn't. Now I'm told that a refund was posted to my credit card. But I will have to wait for 3-5 business days to see if Amazon actually issued the refund.

I ordered a $319 item in November of 2019. Amazon charged me $250 for the postage ("remote location) but the actual postage charge for a box that size and weight was less than $100 (I checked with our post office). A weeks ago I ordered a book through Amazon. British supplier - today I received an EMPTY envelope. Twenty dollars down the drain. No more! There are other, more reputable businesses out there.

I bought a book and been waiting for it for a couple of months. An automated message appeared that if it doesn't arrive by 6th of December, please request a refund. The book still has not arrived and I filed a refund, yet there is no such option "item did not arrive". They only allow you to ask for a refund after you send the item back with DHL, in my case, an item which does not exist. There haven't been such idiotic situations with Ebay... I am appalled by Amazon's way of handling things. Edit: I looked through 2 month old e-mails and found a link to reach the customer support by luck. Maybe things will start moving now...

Lost access to my email address and requested it be changed, foreign call centre could do nothing and kept repeating I need to log on to my email account which I no longer had access to (encrypted email with no password reset). I have lost hundreds of pound worth of movies, Kindle book and music in the blink of an eye. Amazon have done nothing to help me resolve it. A warning to all Do NOT use amazon. to purchases online content unless you are prepared to lose it if you lose your email address. I'm gutted and will never purchase from Amazon again.

I purchased a pair of qyc earbuds Feb 6th 2019. They come with a 12 month manufacturer warranty. Within the last week the right earbud has began to have issues. Won't turn on, turns off and on sporadically or will not connect. I contacted. The manufacturer and explained the situation. They responded back that they were sorry that there were issues but they would not cover the warranty as it was sold through Amazon.com and that I needed to contact Amazon directly. I contacted Amazon and was told that it was not their responsibility either and was solely at the manufacturer's discretion as to whether they want to honor a warranty or not and that I needed to contact the manufacturer again.

I ordered (tracking number **) an Apple TV on Amazon's app on December 29 and the package didn't get to its final destination (Hyatt Place Oklahoma City Airport). The problem is that, accordingly to the Amazon app, the package was delivered on December 1st, but the hotel said that they didn't get it. I already tried to speak with Amazon support team and, after a 3 days "investigation" (December 5 to 7), they told me that there was nothing they could do and suggested me to make a police report or try to talk to Apple. I have a photo of the hotel protocol's book saying that they didn't receive anything on my name (actually, on my brother's name, since he was the guest at the hotel and the package was addressed to him) on December 1st.

The drivers that come to our home are in unmarked vans and cars. We just had one look into my daughter's bedroom. They no pride in there work. Some just throw the packages where they want. Shame on Amazon.

Amazon will not allow me to review products. This is how they get away with selling junk. Customers that give negative reviews are banned, this should be illegal. They are also using tax payer money to fund their 2 day shipping and Amazon pays zero taxes. Then they hire part time employees so they don't have to pay for benefits. Truly an evil corporation.

I purchase an item on Cyber Monday on the amount of $56.55, they took the money right away BUT 2 days later they charge my bank again for the same amount, I called them and they explained me that they do a "pre-authorization" on the card to see if there's funds available, and that the second charge will go back to the bank. But today 5 days after my purchase and the day after I talked to Amazon about this issue, they charged me for the 3rd time! I called again and they told me that the reason they keep charging it's because "the bank" keeps rejecting the payment, I called the bank and they told me that that's not true at all, that if there's funds that the card will go through (unless they detect suspicious activity, but that's not the case) SO AMAZON HAS TAKEN MONEY OUT OF MY BANK CARD 3X, WITHOUT MY AUTHORIZATION, ACCORDING TO THEM "IT'S THE BANK'S FAULT."

I am an Amazon Prime member. Unfortunately the guaranteed 2 day delivery has never been met using Intelcom Courier. Always a minimum of 3 days past the guaranteed delivery date. FedEx, Canada Post, and Purolator always deliver in a timely manner. Why can’t Intelcom. Have spoke to customer service on dozens of orders regarding this. Every customer service rep says they will de-prioritize Intelcom making it a last resort for Intelcom to deliver my parcels. This has fallen on deaf ears as Intelcom is still consistently late delivering my orders. Very disappointed that such a reputable company such as Amazon would use Intelcom to deliver their products. Reflects negatively on Amazon. I have several orders late now so when I do finally receive my orders I will not be using Amazon anymore. Very Disappointing,,,

I ordered few items in total $88 dollars and during checkout an item that suppose to be free shipping has charge 5.99. I called to ask why this and a customer start to repeat orders are free if the total is over $25 and my invoice is in front of her for $88. The item is sold by Amazon warehouse and not a third party. (Amazon.com Services Inc.) She started to circle around with me and explain the already explained, then she said, "I will put $5 credit toward your next purchase, but you won't be able to see it?!! It will show up only on your next purchase." What if I don't want make next purchase...It sounded like making me a favor or courtesy for a deceiving advertisement instead of apologizing. Well I am done with Amazon purchases. The disputed amount is small but I didn't like the approach and the sound deceiving conversation from the responded customer service agent. I end up canceling the whole order.

Amazon are rip off merchants. I preordered a book from them. I paid the money. Have proof the money came out of my account. Yet they tried to charge me a second time today! On the book launch. When I called to talk to them it was all excuses and **. I won’t be buying anything from any amazon affiliates ever again, say goodbye to my amazon prime, I’ll be selling my Kindle and deleting my account. Recommend this company to no one!

Amazon has the worst delivery people, More than a dozen times my stuff has been delivered to the wrong address, the latest time today in which they delivered to the wrong address. They even handed my package to the person, you would think they would ask if it was the correct place. And their policy is that they will not go back to the address and get the shipment. Instead the person is allowed to keep the stuff and I have to fight with the customer service to get the money back and I have to reorder the stuff so that they can redeliver the stuff to a wrong address again. This company's delivery system SUCKS. They should fire whoever is in charge of deliveries..

Had a printer that was list for 2 weeks. Finally delivered to me but the ONLY option Return option was through Kohl's. Same thing on another small item. Only prepaid return option was Kohl's. So now, what once was a 2 min drop off is now at least a 20 min drive, walk to back of store, stand in long line process to take to Kohl's. They are making it more and more inconvenient to return anything. Amazon is getting greedy, too big for their own good. The customer is 2nd to greed.

Not worthy ordering items with prime which says delivered but not. Amazon you were the best at some time in delivering the quality products on time. But I should let you know the worst experience I've ever received from you guys this week. I have ordered the Matcha Green tea twice to different address with prime and says delivered the very next day and made me wait for two weeks to get the investigation report since it says delivered but haven't originally. Later on I cancelled my prime since it is not worthy paying for me to pay and the second time ordered tea also says delivered but haven't.

Slacking. Used to be great at what they did. Ever since they stopped using FedEx and UPS, they’re a freaking joke. Of the last 7 things I’ve ordered, 4 of them haven’t been delivered. From a big company like Amazon, that’s unacceptable. Absolutely ridiculous. Just got another notification today that the product I ordered was not going to be delivered. They either get lost, or they sat undeliverable. Not to mention that I’m a member of Amazon Prime, this was an amazon prime item, which is always 2 day shipping, and it was set to be delivered 5 days after I bought it. What the hell am I paying for it they can’t even hold on their end of the deal? Unreal how far downhill this company has gone in the past few months.

Ever since Amazon started doing their own deliveries, there have been multiple problems with not receiving packages on time. Received updates that I am the next stop. I’m at the location waiting and the next thing it states they were unable to deliver because no one was there. Today, it said a package was delivered and handed to a resident. No package was received. No notice on the door. Called and was informed that the status was prematurely updated and that it should come tomorrow?! Who are they hiring as delivery workers? Some of them should be fired for incompetence. How hard can it be to scan a bar code?

I've been shopping on Amazon for nearly 15 years now, and a Prime member for more than half of that. I have watched the service go downhill in an exponential curve for many years. In the beginning orders were delivered on time and as promised, however that has happened less and less. I have had orders arrive late and incomplete more and more often. I spend more and more time with customer service trying to rectify issues, with less and less consideration for the inconvenience. It seems the more customers they have the less they care about providing the services they promote. Granted, their customer service is comparatively very good for items sold by Amazon, which is why I check very carefully to only order items sold directly by Amazon (however this makes me wonder if this is by design).

We’ve purchased 2 storage beds, numerous mattresses and 2 mid century modern style chairs with ottomans over the last 6-8 yrs. All of our purchases were with Prime or offered free shipping. We’ve been very pleased with the entire process- online selection and ordering, delivery options, assembly options, and quality control and customer service issues. One piece we ordered was larger and came with a longer than we anticipated delivery time- there were some delays but overall we were happy. Very pleased w/ all our items & the buying process.

On Black Friday I was going to order an Ipad, but noticed the deal would change each time I chose the item to a speaker. So I reached out to the customer service to see what I should do and was informed to place the order. I placed the order then a few days later was told it was a glitch in the system and I am not getting the iPad which I paid for. They stated that I can order the iPad but I will not get the deal since it’s passed the date. I Asked to speak to someone about this and the person said the issue is resolved and I’m SOL. I feel this is unfair and the deal should be honored since I ordered it on Black Friday.

Have had three problems with Amazon this past year. I returned three items about 6 months ago (I had purchased about 40 items in a one month period)....those three items were defective / broken / leaking. When I submitted for the return/refund, the notification I got from Amazon was to mail all three items back together and they gave me one shipping label to print out. For some reason, Amazon only reported receiving two items (all three were put in the box). I contacted Amazon FIVE times over a six week period and each and every time I was told that they would need to investigate. It was like starting over each time as they never had any of the previous information I had called in with. I finally had to dispute the charge with my credit card company.

I've ordered on multiple occasions with Amazon and dealt with their customer service directly due to missing orders, incorrect orders received, and return/refund processes. They are difficult to work with, unhelpful, lack escalation points and do not put the customer first. At this point I am done using Amazon and ordering from them all together.

Hah. They expect to be a good company but they’re just going absolutely downhill. They decide they want to have Amazon warehouses over here in Colorado. They have their own delivery drivers who like to lose packages allll the time. Do you know how many packages I’ve lost? Too many to count. I can’t stand amazon because it seems at this point that I have given up hope to shop online anymore. Amazon drivers don’t care, FedEx is bad, UPS is okay, USPS is okay. But they don’t care. There’s no contact number either to the location my packages came out of so I can’t make a complaint about their stupid delivery drivers that can’t deliver a package to the right ** address. It has got me so irritated that I’m canceling Prime because there's no point in having it when I can’t even get my stuff I order.

An order placed with Amazon qualified for free delivery to my home, but attracted a delivery charge of 25% of item cost if directed to a local locker (1/2 mile from home) for pickup. Porch parcel theft is bad in my area and the fee for pickup made the price unattractive. Three exchanges of emails with customer service asking why the delivery charge was applied to pickup from the locker yielded as best answer: "Standard Shipping and FREE shipping may be unavailable at some Lockers", which didn't quite meet the threshold for "excellent customer service". Also, as there are other suppliers with a better price + delivery combo, Amazon is not being competitive and needs to do more work on its locker policies.

I have used Amazon for years and would have recommended them to anyone. Sadly the last few months the quality of customer service has gone to none. If you accidentally buy from a third party seller you will get zero support from Amazon at all. The reps on the phone all say different things, and the call centers are now outsourced to other countries. Amazon customer service made it clear that customers do not matter to them no matter how many thousands you spend a month with them. So we will no longer use them after years of loyal use. Recently we had received a damaged product but it was third party seller so Amazon did not help us.

I used to be an Amazon Prime member, but I quit last month because there were too many problems with my orders, and no real effort on Amazon's part to make things right. The first problem occurred when I ordered 3 bottles of carrot juice after my local grocery store stopped carrying it. The box arrived literally in a HazMat container. The bottles had all broken and there was juice all over everything. Carrot juice is expensive. I contacted Amazon and they referred me to the original seller, a sketchy company in New Jersey. Of course I never got my $50 back.

Amazon customer privacy and security is almost nonexistent; their practice of storing payment card infomration for customers and their refusal to allow the use of 3rd party payment services like PayPal make them a very dangerous company. Anyone who steals your Amazon log in can order whatever they want, ship it to wherever they want and charge it to your card on file and Amazon takes no steps to prevent that.

I used to love Amazon but they are slowly becoming very incompetent and annoying. I tried to order items yet they didn't charge my card for send it. Called customer service and I may as well have been talking to a robot. Actually a robot probably would have been more helpful. Cancelled my order. Love how now, when you don't pay for Prime, that they think you can wait forever for the payment to be taken and item sent. I'll order from China next time, it'll be faster and cheaper.

I purchased a float valve and seal for my pressure cooker. I received notice of delivery, but when I opened the package I received a package of 5-minute epoxy sealer. I wrote a polite review, but when I submitted the review it was rejected because it did not meet their standards. I have tried to get help, I contacted chat and they told me they could do nothing and I should at my expense send their mistake back. Totally uncaring customer service.

Amazon promises one and two day deliveries however 50% of the time they don't get to you on time. Waste of membership fees. Their customer service is also deteriorating. I have had agents not apologize for the delays they have caused.

Horrible.. I have to verify my card every time I use it. I get blocked. When you call Amazon they say we can't do anything. It's up to the specialist and I have to wait 24 hours. That's bull crap.. Pisses me off. I can't stand Amazon anymore. I will start going to a different place to shop for now on instead of Amazon. It's so wrong.

For some reason that they will not answer, they shut down my Amazon account saying I cannot prove that my credit card I used actually belongs to me. Not sure why they questioned it as I have used it on previous amazon purchases that I made months before and they shipped against it without any issues. They were not suppose to retain my credit card info from previous purchases but they apparently did without my permission. They won't even allow me account access to see what items were shipped from this recent order where I used the credit card they are questioning, however I already have received some of the items so it shows the credit card allowed payment processing.

I have been a customer of Amazon for the past few months. Signed up for music services and Prime. My first experience was with their music streaming service. I was extremely pleased with it. It was what prompted me to subscribe for the Amazon Prime. I thought this was perfect. I needed to purchase a bunch things. I placed my first order and was impressed. The first item shipped out fast and it came in no time. Item was great. Everyone was happy. I even took the time to review the product and so forth.

This is at least the 4th time we have not received an order from Amazon Delivery. The pictures they send just show the package sitting at a door, no apt #, with a doormat that they show delivered that we did not get.

Amazon delivery is terrible. They will give delivery windows as late as 10:00pm. The drivers are rude and don't follow instructions. I had a driver throw my boxes down a concrete flight of stairs next door to my address. They will just throw the boxes from the sidewalk at my door. I'm constantly getting damaged items because their drivers mishandling packages.

So I ordered two items from Amazon. It’s supposed to be delivered on November 12th. I saw USPS truck outside, but still didn’t receive my package. Later I called to Amazon customer service. Together we talked to USPS... They gave me refund. I ordered same items again. This package supposed to be delivered on November 15th. Again I stayed all day at home. No one ring my doorbell. No one even came inside my building.. I live on first floor right next to main entrance and can hear when people coming inside the building. I got message that package was delivered 1 minute ago. I opened my door - no package. Went to lobby - no package. I checked around building - nothing. Checked other buildings - nothing. So I again called to Amazon/USPS. They told me to wait few days.

I was amazed last spring, when I ordered a couple of sweaters from Amazon. The tag inside said “Amazon Essentials.” What struck me, when I tried on the first one, was how soft it was; the second thing was how well the sweater fit... Actually, there were three things... The true color was the third - the red was such a beautiful shade. If Amazon still carries the same sweater, I plan on buying more during this sale. They weren’t expensive at full price, so I really believe I’ll be getting a bargain.

Amazon delivered for us three times. We live in the country with a 450' long driveway. They simply drive about 300 ft. down the driveway, open the window and throw the box out onto the driveway, turn around on my lawn and drive off. The delivery notes on Amazon says handed the package to a resident. I called Amazon and nothing has changed. I confronted the driver and she says she didn't do it. I have it on video. This happened again last night. I called Amazon and they said to call UPS because it was them. I asked if UPS was now delivering in plain clothes and driving cars. They just said they will need to call UPS and talk to them. Good idea Amazon bad execution.

Amazon's algorithm is faulty. I submitted a positive review that fell within their guidelines. My review was simple, "The soap base melted nicely in the microwave and performed as expected". 3 days later Amazon's auto rejection email arrived, telling me I had violated the terms and the review would not be posted. Ridiculous! I replied explaining that they had made a mistake, but of course you cannot reply to their robots, so a human never had a chance to correct the error. Amazon is too big for their britches and should be broken up via Anti Trust.

Customer service is awful. First order was lost and now the second is damaged. All I get is I’m sorry. 1 month and counting. Two refunds issued and still can’t get my order right. Ridiculous.... Need to finish a project and can’t get it done.

Someone made an account on Amazon and ordered prime and a usb chord with my credit card. Amazon will not refund my money. Said I needed to file a police report. No one will get back to me from the fraud department either. They just keep sending me more emails to fill out about complaints. I can get better customer service at the DMV.

Summary: Amazon customer service is really bad and wasted so much of my time and locked my funds in my bank. Read on for full info. I bought a PC parts from amazon on Black Friday which resulted a cost of around 1500. My bank authorised the payment and so the funds from my account went into pending state which should be claimed by them when the parts dispatch.

Like many prospective purchasers I frequently consult the Amazon customer review ratings before making a purchase. Only recently I discovered that these ratings are frequently incorrect. For example a Celestron Evolution 8 telescope has a rating of 3.5 when using the reviews on which it is based it should be 4.3. This is a simple math error. Since all the information required for the correct computation is in the listing the software is clearly deficient. I have found a number of errors like this. In addition, you cannot assume that the ratings shown are based on the product which you are looking at. Using the Evolution 8 again as an example the reviews on which the rating is based are reviews for three different sizes and two different versions of the telescope. I brought this to Amazon's attention without result. So before accepting Amazon's product ratings you had better check them out thoroughly.

Your feedback on Amazon is monitored and controlled. I have never expected that my review to a particular vendor on Amazon is blocked. Please see my review below and Amazon’s reply. Obviously I didn’t violate any of their rules on feedback. I think what made them mad is that I compared them with local Walmart store. I believe that Amazon treat their vendors and their customers differently because the vendors pay them the advertising fee, the consumers don’t.

I just spent hour 8 trying to correct a refund applied to the wrong payment method - a closed bank account. Despite the fact that I told the original agent to give me a gift card because I no longer had that VISA card. The last supervisor, Jane, from the states told me because I'm a Prime member, the only option for refunds - Amazon's policy - is the original payment method. Because it's a closed bank account, they suggested I go down to my old bank and ask for a refund check. Hour 9L lol. I told them my idea is never to pay for Prime membership again. Beware members! Average shoppers on the website have more rights than we do!

I received the wrong brand of jojoba oil. After several runarounds with incompetent customer service reps I was asked to send a photo of the item. Then I was told that the photo I sent was from an order I placed over a year ago. In effect, he called me a LIAR. He also said that is the brand I ordered this past time, although the order history clearly showed it was not. Amazon made a mistake and refuses to acknowledge it and make it right.

Due to back issues and needing a replacement hip I was housebound just before Christmas 2 years ago. My stepson had raved about Amazon and how he bought many items for the house such as toilet paper, paper towel, laundry soap, and many other household items plus groceries. I decided to give it a try. I bought all my Christmas gift, lots of household items and some books.

My 5 and 7 years old play at their Kindles. My 5 years old buys games without looking at the price tags. After talked to Amazon team I put parental control, pin and remove the credit card from the account. A few weeks were o.k. then one day amazon charged me 16 times on different games. I called amazon customer service. After listening and playing on the computer past 15, 20 minutes everyone realized that this is not him or her department. That day, I was on the phone for 87 minutes trying to beg and convince that my son is not responsible for around $ 130 on games. All wasted. The last lady just blamed me for not being a good parent. She said that it is my fault not setting up the pin and refused to refund me anything.

I got a Fire Stick that turned out to be crap. It takes forever to load the home page, constant connection errors, crashing, etc. Per the Amazon website, there is a one-year warranty for Amazon Devices, including the Fire Stick. Well, I called the customer service number, and the first woman told me that they didn’t offer warranties. I explained the policy on the website, even sent a screenshot, and she still said there was no such thing. So I hung up and called back. The next person said that I was looking at a fake website and she was under the impression that 30 days and 1 year are the same amount of time. I explained I was not looking for a refund, I wanted my fire stick to be fixed and stop crashing, and she said she could process an exchange.

If your account has been hack on Amazon, Beware of the Fraud dept. They will blame you for the fraud on your account and will not let you log in to Amazon unless you pay for the fraudulent items, they have no regard to stellar accounts, business accounts at that so beware of fraud on your accounts. If I could give them a zero rating I would, I am very unhappy with how Amazon is treating a otherwise stellar account that has made them a lot of money over the years.

There really is no guarantee on next day delivery. If the shipping company sends to wrong shipping hub that is your problem. I contacted Amazon and they said, "Well you will get it in 2-3 days." Really this was for a birthday gift. Explain that to a young child. I thought that is why I pay for the membership. If it's not there on time Amazon should give you compensation for the delay and work with their shipper about the mistake.

We ordered on 11/23 a high top table and six bar stools for a Thanksgiving gathering. Order promised date was 11/26. (We are Amazon Prime Members and have been for years.) We ordered 4 barstools separate from the 6 since the table only came with two. The 4 extra stools delivered a day early on the 25th, the table now is late and wont be delivered until the 27th or the 28th. Two caveats, they Amazon facility it shipped from is an hour and 29 minutes from our home, it was shipped on Monday night the 25th at 9:00 pm. Today they don't know where it is or when it will arrive.

Aaron has you fooled. The price is cheaper till you put it in your cart and then see the shipping. Yes they try and fool you too with this Amazon Prime which will get your first shipment there fast and then after that it whenever.

SUPER SLOW delivery. Will NOT buy from again. They have divided people into the "haves" and "have nots." I guess the poor have to wait LONG LONG times to receive their items, SAD. Very SAD. I ordered the items on November 19, 2019, they shipped items on November 23rd, 2019. No wonder people are getting tired of Amazon's blatant blatant disrespect for people who cannot afford the "next day delivery" fees. This division of people on financial and social division is dangerous and will lead the majority of poor to distance themselves from this DANGEROUSLY super rich company.

It's great to be able to buy. Heap stuff and receive it quick but as a result you're getting subpar quality of service. I've received packages damaged multiple times, and their two day shipping policy is bs. Like wtf is the 7 days to get to me even though I requested 2 day shipping? Wtf.

It's terrible experience. I wanted to buy a laptop and they blocked my account for security reasons and asked a proof of my ownership of my debit card. I send all necessary documents and got absolutely same massage again with request to send same documents. It's looks like they don't even checked my documents, they replied me 6 times already with absolutely same massage. I called to support 2 days in a row, - no chance to solve that problem. Amazingly terrible service.

I had an issue with an item that was not as described. The seller wants me to return it at my expense ($25) & Amazon is telling me that I have to do that before it will qualify for an A to Z guarantee claim. I'm already out almost $90 on this purchase and don't trust that Amazon will refund me. I've been getting the runaround for weeks. I read online that Jeff Bezos reads his emails. I contacted him asking for assistance at **. After sending it twice, I got right back into the customer service runaround - no assistance from an executive complaint department. Amazon is great unless you have a problem. Their customer service is very unhelpful.

I received an email stating that my package would be delivered the next day. I left specific instructions to not deliver my package to the leasing office and to deliver it to the front door of my apartment, which I have instructed before, and it has been executed. I made sure I was home for the delivery, and even sat outside when I got the notification that I would be the next delivery. I went inside momentarily, and then received the notification that the delivery was failed as the "business" was closed. The driver FAILED to read my very simple delivery instructions, and tried to deliver it to the leasing office, only to find that the delivery office was closed.

Easy to order and fast correct orders. The things that are not so good is the extreme waste of improperly boxing items. Second is the price I pay at the post office to send an item is paying for their free shipping. I do not believe a company should ride free on the backs of American workers. So pay for your own shipping I will go to the store myself. Thanks Working people of America. Keeping it Great with truth.

We had Amazon Prime which we paid a yearly fee from Mar - Mar. A month ago we had our credit card compromised. There were charges from Amazon Books that were definitely not ours. Those and other charges were charge backed. Long story, there were a few items that were in fact ours and I called Amazon to rebill those to a new card number. In the meantime our Amazon account was placed ON HOLD. The charges were rebilled to our Credit Card on Nov 5th, 2019. On Nov. 15th Amazon cancelled our account even though the charges were paid for, and my husband asked for a partial refund of the yearly fee and they refused. We were told we have to create a new account and pay for it either monthly or yearly.

I have been a prime member for a number of years and receive frequent deliveries, one or more a week. I am finding in the last two plus months deliveries are more frequently becoming late. You cannot telephone them as they do not permit it with their technical sleight of hand. I have to cancel and RETURN an item I have not received. I think it’s time to try Walmart.

Since I have moved, my orders never make it in 2 days. I just cancelled my prime membership after multiple issues. The worst was a cancelled order possibly because of damage. No one reached out to me. I had to inquire after days of delay why my order was not delivered. That is horrible customer service. They continue to over promise and under deliver. I requested a refund of prime fee but keep prime. They denied it. I am not paying for no shipping benefits.

I've had half a dozen orders not show up by their "Guaranteed Delivery Date" (all confirmed to be shipped by Amazon Logistics, LLC). One was delivered by a woman at 9:15 pm who was out on the street yelling and pounding on my neighbor's door telling them to open the door because they had a package when my apartment building clearly marks that the front unit has one address and the back units have their own separate street addresses. Furthermore, the delivery instructions on my account say to go through the gate, provides the code to the gate, and instructs the delivery person to go up the stairs, etc. I could hear her from upstairs in the back of the building. When I told her it was too late to be yelling in a residential neighborhood and that she was at the wrong address, she didn't care at all, she just handed me my package and drove off.

Not sure why I pay for Prime??? The orders are either delayed by hours or simply delivered the next day. When you call customer service no one can tell you when your package will actually arrive. Better to order through another company directly.

Amazon Prime navy blue vans speed and park on 2 lane state highway at 7:00 PM on Sunday night in lane of traffic. It was a dangerous place to park because there is low visibility and a curve and little time for a car to switch lanes to avoid the truck. Drivers consistently speed and drive hazardously. I had a package delivered by an unkempt woman in an unmarked van whose elementary school child brought the package to my door during school hours.

I am a long term Amazon customer and have lately been noticing that there are obviously fake reviews being placed on Amazon, presumably by the seller. My concern is that this amounts to false advertising as many customers including me rely on the experience of those who have already purchased the product. Amazon if you are listening you need to establish better control over the reviews that are being written. This problem impacts the Amazon brand and will directly impact a customer's decision to use your platform.

Called customer service to ask why a Prime product listed for 2 day delivery once paid showed 3 day delivery. As prime member I simply thought 2 day was part of our membership was not real concerned with extra day. But after customer service told me the only thing covered in membership was from time shipped and that's just the way it is I can promise you I will not keep shopping there and paying their fee for worthless guarantee. Very rude period.

Amazon has become terrible since beginning their own prime delivery service in our area. I have never had an issue with deliveries from USPS, UPS or FedEx. Delivery issues have spiraled and range from cannot find address (clearly marked on from of home) to being delivered to a home a few doors down which is vacant. I just got off the phone with them minutes ago and was informed a delivery was sent to the wrong prime dispatch center by amazon but they will not do anything about it until expected delivery date passes. So in other words they hold my hard earned money while I get zero satisfaction from customer service. Best part is when I asked what can be done to compensate my time dealing with issues which are not my fault I am offered a 5$ credit on my Prime membership. Prime has no longer become beneficial and I will be changing my online shopping to eBay or other companies.

I was online job searching for extra cash and come across the place that emailed me back offering me 20.00 per review. I thought great. Nope I have to be signed up to Amazon, show them each step and put in what they want me to say, not my own review.. Sad for such a large company that they go to such immoral values to make more money.

I was having a problem with shipping cost that were supposed to be free according to the items I purchased. I talked with Stuti and this person was not helpful at all. I then Got Joe on chat and this person was supposed to be a supervisor. Joe very unhelpful, and the worst part to me was seemed very rude. I wish I was their boss because no longer would either person work for this company. I had several orders and because of their rudeness and unprofessional attitude to deal with the public had to return all orders and stop shopping Amazon.

Amazon Services LLC charged my bank account for two months without providing any service. They fail to provide any service after more than 10 contacts. They provide no phone number to call. What a shame to Amazon!

With an hour lunch time, I chose this locker because it was the closest to my workplace. I'm new to the area so, I then realized it's mostly for Purdue students. Parking is impossible. Upon arrival, there was an Amazon employee. He didn't acknowledged me AT ALL. He looked like more a beach bum just sitting there. The email link didn't work either so, I asked for his help and he directed me to some machine that, in turn, directed to a phone call. The call was just as useless as the beach bum himself. I ended up fixing the problem MYSELF. The whole experience took 2 hours plus. Lockers are convenient but, it's going to be delivered at my house from now on.

I traded in 2 working Kindles. Amazon did not give me my full credit for my trade in. They said my Kindles were not working when they worked fine when I sent them in. I sent in 2 Kindles in kids cases and they said I sent in 2 black Kindles without cases. I definitely would not participate in their trade in program.

Didn't receive product, spent hours on chat and phone to get a commitment to refund, commitment received in writing, refund not provided, spent hours on chat and phone in attempt to get Amazon to follow through with refund, abused by staff from three different levels of staff hierarchy, refund not issued. There is more often than not an issue with an order and then an issue with following up that issue. The response is always a copy and paste version of, "we always aim to do right by the customer, this is an unusual circumstance, we will pass on your feedback so that the appropriate action can be taken" - taking the focus off taking action in the present, and never taking action at all.

Customer service is extremely poor. You can't send an email anymore and they force you to use their messaging app or call them. I have spent over an hour on the phone and on messenger trying to solve simple problems. One person will promise you something and the next person will tell you something completely different. I used to be able to send an e-mail and get a response that solved my problem within a couple hours. Not anymore for the last year or so, customer service is horrible.

I used to sing praises about Amazon’s wonderful customer service, but not anymore. I tried to order a TV 4 times and have yet to receive it. On the Amazon.com website the TV is supposed to be shipped and delivered by Amazon when in fact it is not. They use a horrible 3rd party delivery service called Pilot freight services who will never deliver you package no matter if you take off of work or schedule a time 3 weeks in advance. I had been a Prime member for a long time, but cancelled my membership as a result of this horrible customer service.

I purchased a heater from Modern Life through Amazon for £200. It lasted less than a year and now does not work. The seller refuses to communicate and Amazon will not assist in any way or offer any kind of refund. They also refuse to publish my review of the seller despite that my item has ceased to work. Payment went to Amazon's bank account yet they claim they are nothing to do with third-party sellers or the transaction. The company is still advertising on Amazon and is still allowed to sell, despite selling faulty goods.

I purchased a wire shelf from Teeker Shelving. It was not I wanted, so I requested a return ok. Teeker shelving didn't respond, so I called Amazon. I finally got a response from Teeker Shelving stating that "I hope you are fine and we (teeker shelving) thinks it would be better if I kept the shelf at 50% off and write them a good review." I said no. Of course, they didn't respond, so I called Amazon. Amazon said they have an a to z guarantee and I would be credited for the item. A few days later I received an e-mail from amazon saying they withdrew their guarantee and I could send it back to the company in hopes I would get a refund. No help & bad service.

I have been wanting to break my Amazon habit for awhile, and they just provided me the boost I needed. To make sure I stick to it, I cancelled my Prime membership even though I still have a few months left. What got me was this: I placed an order that was to be a gift. I was sent the email saying it was confirmed, so I thought all was fine. When I did not get a delivery notice I checked and read it would be late- but it still would have made it in time. Never happened, but I was out of the country for a month and could do nothing. Upon my return I reached out to the seller, who then checked with Amazon. They told him the order was cancelled because my payment authorization did not go through, and that they notified me. Totally absolutely not true! Their message to me was that the seller was out of stock. He denies this, saying Amazon has his stock and sends it out.

Amazon ripped me of all my Giftcards Value. What a Farce of a Company, no wonder they have so much money, how many 100s of 1000s do they Rip off every day, week, month, year, sneaky conniving Absolute Thieves **, only suspend the account that has the Giftcards attached.

Rep Name: Rhea. 30. Minutes. 30!!!! To change my phone number!!!! Spoke to three different people, including a senior supervisor, including having to answer "3 secret questions" that their computer generates. Was being put on hold at least five times; ALL just to change my phone number! Amazon Prime is a joke. And customer service is amusing at best. Officially THE sorriest "customer care" I've ever experienced. Worse than Boost, if you can even fathom!

Amazon offered a bundle of the Echo5 and the Ring 2 for $139. I ordered two of them for two of my daughters and received one. The order got changed to only one of the bundles without any explanation or notification. I contacted customer service and spent better than 30 minutes explaining to them what happened and trying to convince them that I actually did order two of the bundles. Of course they asked me if I had a screenshot of my order, showing two were ordered, never occurred to me that I needed to do this. Oh and they had extracted some gift card money from my account that I didn't want to use for this order but nothing could be done about that either. I couldn't order another of the bundles because it wasn't being offered any longer.

I ordered a Nightmare before Christmas bedding set for my granddaughter. I had also checked Walmart.com but they showed a day later delivery date than Amazon. I don’t use Prime as I don’t use any of their perks. After a week my order still wasn’t shipped so I called. The rep told me that I would sure have it on the Monday it was expected to be delivered. Ok.. It was Friday when I first called. Her birthday was approaching fast! I called and used their chat on Saturday and the reps told me the same thing. I think they are taught to use that verbiage to appease customers. I asked them if they are promising a Monday delivery and they all said yes. I live in NM and there’s no warehouses nearby. I started to have fun with this. One rep said he felt me. Gee!

I order two items with guaranteed next day delivery. I never received the items. When I call Amazon customer service they told me it was a delay. And they asked me to give it a couple of days to receive the items. When I ask for a refund they told me it’s going to take between 8 to 10 business days before my money will be back in my account. I am very disappointment. I Will not be ordering from Amazon anymore.

Hours & Hours & Hours on the phone each time I tried to place my order with my EBT card. EACH time it took over an HOUR, once 2 hours for the customer service representative to first understand what I was talking about, then "research" it. Then transfer me to someone who could help & then more time repeating the issue & finally getting it done. And then faced with the same exact issue the next time I went to place another order! This because there is some glitch in the system & the pin window doesn't appear for the EBT card to be authorized. You would think that someone would bother to fix it but Amazon is just a robot that collects your money & there is no one accountable when they screw up!

My son ordered an iPhone for $360 on Amazon.com using an Amazon gift card about 40 days ago. His money was taken and account was blocked. He contacted customer service several times to get his money back. He hasn't got his money or the iphone. My son is only 18 years old. He had just opened this account. I became aware of this about two weeks ago. I called customer service to get his money back. I was told that an account specialist will call you back within 48 hours to issue a refund.

Ordered a pre-lit Christmas tree on Amazon. It arrived and the lights did not work. No problem, since I could get it replaced. Contacted Amazon for the return label as no paperwork was in the box. Received the label, and noticed Amazon wanted me to pay the shipping to return their defective merchandise. Called Amazon. Rep told me since it was a third party vendor there was nothing they could do. Nonsense. I ordered from Amazon. I did not realize that if the purchase was noted third party Amazon would use that as an excuse to assume no responsibility for the customer relationship. Shocking, since this is the first time Amazon has behaved badly in all the years I've dealt with them. So shame on you Amazon for expecting me to pay because YOU sold me defective goods. Nice work. You have definitely changed my view of your service.

Had trouble getting into my account because I logged in from a new workplace. Security questions asked were so impossible to answer, "What month and year did I originally sign up for Amazon? What is is my wish list? Enough trouble remembering Breakfast!

I ordered a pair of Carhart R38 Bibs. It is being shipped by Amazon. I ordered them Sunday on Prime. Guaranteed delivery Tuesday. I looked at shipping updates Monday evening and still in Texas. Tuesday morning they are in Alabama. I live in Louisiana. So I message them on their chat service at 8am. The person says Alabama is only 3 hours away. It will be delivered by 9pm. I work nights. I wake up at 3pm. The package is still in Alabama. I call. The guy looks into it. Tells me it will be here for 9pm. Ok I'm supposed to be at work at 6. I'll wait. Look at 6:30 for update. It's delayed. It may take 2 more days.

Amazon Prime members are regularly cheated with fake timelines and frequently lost merchandise. Customer service is horrific! They either ignore you or make excuses for their pathetic service. I’ve had 3 orders lost this week. Customer service agents will encourage customers to literally stand in the street to look for packages! Or they’ll tell you to knock on strangers' doors (I have screenshots)!

Amazon already charged my debit card when an item I purchased was not in stock and 7 days before it would have shipped. This goes against Amazon's policy that items ordered are not charged until shipped. I tried cancelling 2 days after buying it due to CA Prop 65, and 7 days before it would be shipped. Amazon would not let me cancel it and would not refund my money. I called Amazon on the soonest business day and spoke to several reps. They would not stop it from being shipped out 2-4 days from today and would not refund my money. SHAME ON YOU AMAZON. THIS ACTION GOES AGAINST YOUR POLICY THAT ITEMS ARE NOT CHARGED UNTIL THEY ARE SHIPPED! And why can't I cancel it 7 days before it would be shipped???? This does not make sense to this over 20 year loyal customer. Bye-Bye Amazon Prime. I'm done.

I ordered a new echo studio speaker. When it arrived it was defective. I called and they had me send it back. I did. I received a replacement, but it had no power cord in the box so I can't plug it in and use it. I called again and now it seems that they can't get a cord for me. I have a useless $250 speaker. They told me my only option was to box up the second one and return it and get a refund and then re-order a whole new unit...Oh, and by the way, they are now on back-order so they don't know when I would get it. ALL I NEED IS A POWER CORD!!!!

Amazon is keeping my money for over 50 days for a product I never received!!! They are therefoee not refunding my money and keeping it for over 50 days for a product I never received. This is theft and fraud. They claim that it will take UPS over 50 days to deliver it back to them!!!! This is a product that never left the custody of UPS/Amazon. A product I never received. It is just pure and simple lying. There is not a single spot in our planet where it would take UPS to deliver in 50 days. And yet, it happens with an Amazon/UPS return that needs to travel less than 500 miles!!! Bravo to Amazon and UPS for knowing how to rip-off your own customers!!!!

I first began shopping on Amazon in 2011. Since I was new to shopping on their site, I made many purchases in error. Each time I called Amazon's customer service line, they've never had me on hold to express my issue. Service was immediate. They were courteous even when they knew the error on my end. They always went out of their way to fix my issue with great understanding and patience. As long as I receive this type of service, I will be shopping with Amazon. FIVE STAR SERVICE!!!

After being a Prime member with 2 day shipping for many years, Amazon's promise of 1 day shipping is a complete joke. So far, nothing I've ordered for 1 day shipping has arrived in a day. Someone needs to file a class action suit against them. Don't promise what you can't provide. I live 24 miles from where my latest 1 day shipping order shipped item. It is already 2 days and still no order. 24 miles away! Amazon is ruining their reputation. I have tried for over an hour to send them a message about their poor performance and you can't even get thru to them on chat or send an email.

I was given instructions to return an item and followed them to a T. I was told that if I chose to accept in store credit I would get the credit as soon as the item was scanned in at the UPS store. I found out after I followed my instructions that - that was not to be the case. I was lied to - and it would take two weeks to refund to my Amazon account.

I signed up for Prime specifically to get fast delivery on a few home ADA items as my 92 year old father is coming home from the hospital and hospice suggested I order these items from Amazon. I had dripped Prime because they consistently lead me to believe a product would be delivered on Sunday, only to "incur a delay" and not show up until Monday. I hoped they had fixed their Sunday delivery promise issues, but apparently not. Really disappointing that I once again spent membership money to get service they failed to deliver.

So recently Amazon switched their "free returns" to only being free if you go to The UPS Store. The nearest one of those to my home is 13 miles away in Ohio. I live in PA. There is a UPS drop box and facility 5 miles from my house and I can't go there for free anymore. You get charged on Amazon now for a shipping label. I did not even know they made this switch until I had a couple items to return. This will curtail what I buy from Amazon since I have to be sure it won't need returned now. I am not driving 13 miles to an area that I don't regularly go to and I am not paying to ship a "free return" elsewhere. With less to buy there, I am thinking of dropping Prime also now. Way to NOT go Amazon.

Amazon have charged me for Prime membership that I never signed up for. I have a dispute running with NAB trying to get this money back. The most disturbing thing is after my credit card expired they took another payment on my new card. The only way they could have done this is to keep trying expiry dates until they hit the right one. I had only just received the new card and had not used it anywhere. Surely this is illegal. Since I have mentioned this to friends I have heard of several people who are charged for Prime and Kindle Unlimited after cancelling. No wonder they can afford to sell things so cheap!!

I love the variety of programs as well as the movie choices, and since I have no options for cable prime is wonderful to have, so many choices of what to watch. I love my Prime as well as free shipping.

Limit knowledge of any part of the company they work for. Limited ability to help on anything beyond the most basic operations on their site. Unable to contact relevant departments for get qualified information. I make a purchase using the same payment method I use for my prime membership but change the address of where I want the item sent and I am put under investigation for suspicious activity on account. I have call and verify who I am and once that is done it takes 24 hours. This was over 48 hours ago. I want to distance myself as far as I can from Amazon. It’s gotten too big to care.

Great customer service and knowledge. Convenience and good attitudes. Great selection of products. Amazon employees are always willing to go above and beyond to help me and make sure I am happy with my order.

The delivery for Amazon is AWFUL. The people they hire has NO respect for people's property. I liked it better when it was delivered via the post office, FedEx or UPS. They drive on our driveway when we have requested they do not and run over our grass and underground sprinklers. When they do park in the street they walk over the grass when the cement driveway is just 2 feet away. They even drive on our circular driveway when they are not even dropping something off at our home and we live on a 10 house cul-de-sac so they just have to go 2 more houses to turn around the little island but nope...they think our circular driveway is part of the road.

Has almost every movie you are looking for. You could consider this a freebie if you are already getting Amazon Prime for the free delivery. Who doesn't like free? Plus, the Amazon Fire Stick (not necessary to view Prime Video) receives the wi-fi signal even when my computer thinks the signal is too weak.

A few months ago I found unauthorized charge in my Amazon Chase Visa. I reported about it right away to Visa. They issued new card for me. Couple months later I found that my Amazon account is locked, so I cannot order anything. And the nightmare has started: I made tons of phone calls and email exchange with the customer service, it took 3 weeks before they unlocked my account but even AFTER that I am still receiving emails from Amazon account specialist stating that they are working to resolve the issue (that was resolved few weeks ago!): really the Amazon's right-hand does not know what left hand is doing!

Amazon Prime! Amazon offers unlimited movies for children and adults! Also offers the ease of adding prime stations such as HBO showtime and Starz...and not to forget the ease of movie rentals...and the perk of digital credits from Prime shopping!!

I don't know why Amazon hides the price until you put the item in your cart. A total pain in the butt. I try to avoid Amazon if can, but this just makes me want to go elsewhere even more. Really, really stupid and annoying.