Amazon.com Reviews

I ordered Pembroke socks on Feb 10 through Amazon. They never came. Yet, every day since about Feb 13, I would get a notice that they were arriving that day. Still never came. I posted a negative review, but they would not post it, saying that it did not conform to their guidelines. Yet, they did not say in what way it did not conform. So, I called customer service and they informed me it did conform, but did not offer to post it.

I was returning items from two different orders to an Amazon drop-off location. Before packing, I contacted Amazon and asked if I could put all the items in the same box with the return labels for one of the orders, with all the item descriptions inside. The Amazon customer service guy said "Of course, there is no need to pack a lot of boxes, just make sure you have everything inside and drop it off". And so I did. After that, I received the refund for one of the orders, but when contacted Amazon again regarding the return of the other order, I kept getting excuses.

I was going to leave feedback on the Ellen White Book!!! Ellen is or was a cult leader for the Seventh Day Adventists!!! I just want to post my opinion and I am blocked???? I think I just read a rule you have to spend at least 50 bucks to leave any feedback??? That is pretty sorry!! I will for sure not boycott Amazon!!! I am sick of this control from the left!!

Amazon.com website ignored my instructions to maintain separate personal and business accounts with different email addresses and instead combined them using new business account email address while deleting my personal acct email address. After the 2 accounts were combined I did NOT receive any notification of that via email or phone call or any other means. My subsequent emails to Amazon ECR replies and Jeff Bezos were ignored so I tried chat. Worst customer NON support experience in my life! Each of 10 chat reps said they'd help me but ended up transfer me to someone else who repeated that false promise. Then I received 4 emails yesterday from Amazon CIS reply requesting more information when there was none to provide.

There is absolutely no reason to be a Prime member. "Two-day free shipping" does not exist, even on orders that advertise it. I have never received any orders that quickly, ever. There's really no point to having Prime. Big gimmick. Canceling membership.

Just spoke with the most lousy customer service team that proceeded to fill me with BS answers and deflection. Just canceled my Prime membership because of this. Hopefully at some point a company makes up for Amazon's lack of customer service. No need to go into details because I can tell how they operate and it’s not the individuals, it’s a management problem. I’ll just stop buying and go on my merry way.

This has happened a few times. I just ordered a product on Saturday and Amazon gave me two options. One day delivery and second day delivery. I chose one-day. My product should arrive by Sunday at 8:00 p.m. Sunday at 6:00 p.m. I had not seen my product arrive, therefore I went online to check its progress. It said that my package was still en route but would be delivered by 8:00 p.m. I was sitting in my front living room and was waiting for the arrival. By 8:00 p.m. I checked online again and there was notification at first that said there was an issue with no other details. I saw that the delivery was from USPS. This is the second time that I have not received a package from USPS on a weekend and there was some excuse that they could not deliver. I receive Amazon deliveries all the time. If they do not deliver on Sundays, they certainly will not on President Day, why are they offering it to customers?

Amazon makes shopping so easy. It has amazing selections at decent prices. Each time I have needed something quick, I have been able to find it on Amazon and usually received the order at my house within 2 days. I am handicapped and Amazon has made my shopping life so much easier.

How great is AMAZON? I had 3 packages destine to come in yesterday! One package said it was hand delivered. Which it never was. Lol. Then the second I got a email saying they tried to get it to us but couldn’t and will try again but when I went to the app it said it was being returned. Lmao??? Like the delivery person walked up, hand it to the wrong address, went back to the second and was too embarrassed noticing the address was wrong or too lazy to attempt the second. Not the first time I got a treadmill they lost in the mail and wasn’t going to tell me and twice when I checked with them they play it off as give it 24 hours then 48. Then another time they gave it to the wrong apartment and took a picture of the door and we quickly called them. It was only 5 minute ago. They wouldn’t call their dispatch to tell them to go back and bring it to the right place. Never saw the package again. Lol???

I contacted customer service to see if there is a way to block subscriptions on Amazon Video, I was told parental controls. I told them that I had set that up a quite a few months ago. I told them that the parental controls stop regular purchases, but not subscriptions for Amazon Prime Video. They didn't listen to what I was saying in the chat, and said maybe my son knows the pin. I told them he just barely turned 3 and I have seen with my own eyes that it doesn't require a pin. They told me to change my pin. That upset me, I messaged saying they aren't listening to what I am saying.

I ordered/received 24 diet cokes. Many of the cans were bulging as they were not packed appropriately. They were put into a box like potato chips are put into a bag. I wrote a negative review stating this. They will not print it! They told me it was against their policy and sent me the guidelines. I fail to see what guideline I failed at. I even attached a picture of the box with cans inside of it - each can laying a different direction.

I've had SEVERAL orders "out for delivery " but never make it to my house. I'll get an email saying the package is running late and check back the following week then it never shows up. I lose a whole Prime order (2 day shipping) and they refund me by Amazon credit then when I reorder, boom! All the product prices seem to mysteriously go up in price. Not only is it taking 2 weeks to get a delivery but I end up spending more money. They give me a promotional credit of $5 but I can only use up to $1 per order. This company is a fraud and they're liars. Please use Wal-Mart. This happens about once a month and it's getting expensive as well as stressful.

My mother who is 82 years old, attempted to make a purchase of two cans of SLA moth spray, a product she has used many years. She was putting her card number in when the order disappeared. She didn't think the order went through, but a few days later 2 cases of SLA showed up at her door. We reached out to Amazon a couple of times and was told the sale was from a third party (Gatzies) who has refused to accept a return saying it wasn't allowed. My mother lives on Social Security only, was charged 564.00! We were very disappointed to receive no help from Amazon. Not sure how to get rid of 48 cans of SLA, but wanted to warn others about my 82-year-old mother being taken advantage of.

Something fell off of an AMAZON PRIME Semi-Truck and it hit my Harley-Davidson Road King causing me to lose control and crash. I received (2) staples in my head, incurred multiple abrasions and road rash to my body. My bike was damaged as well. I contacted Amazon numerous times to no avail. I was consistently told that they would have someone contact me - but no one did - and were sorry for the incident. Following an approximate one year period, Amazon still failed to have someone contact me. Finally, I went to an Amazon fulfillment center and advised management of what had occurred. Eventually I was contacted by Progressive insurance company about the accident. Progressive insurance company has refused to cover my injuries and damages. I have extensive hospitals bills resulting from this accident and am asking for help. Thanks.

I ordered food coloring from Amazon. The product came in with one of the colors damaged and dried up. Amazon has only responded with... "this product is not eligible for a refund." The was no other correspondence or negotiation. Doesn't seem fair they can ship broken and I have no recourse.

Poor experience is becoming the norm. The latest is ordering a book as a Prime member. Told it would arrive in two days. After three days I contact customer service in India via chat. Of course, they apologize and then I am told it will be shipped overnight and the delivery charge will be paid for. The next day it doesn't arrive. I contact chat (again in India) and am told there was a delay and it will arrive in 3 days, which the site now says it will arrive in two days. I inform the customer service agent to just cancel the order. I am then told I would have to call UPS because it has already been shipped. So, basically lied and did nothing the day before. No one shipped it overnight. Amazon is trying to do too many things and now can't even meet the basic obligations of its customers.

An item was returned that was purchased for a gift that was the wrong size. Amazon gave me a credit and I purchased a similar item but from a different manufacturer. The returned item was placed in one of the Amazon lockers with the required returning information. I received an email a few weeks ago stating that they had not received the returned item and they were going to charge my account for the cost of the item since it had not been returned. I contacted Amazon customer service and explained that the item had been returned. The customer service person stated not to worry but they see that the item has been received and my account would not be charged. Today I received an email and they charged my account. Watch out for Amazon, they will steal your money!!!

If could give a minus star review I would. Amazon has the worst customer service I have ever seen in my life. I was having issues logging in to my account on my new computer and was prompted with their 2 step verification system, which it only allows you to get a code through either a text message, a call or through an authenticator app. According to the platform, the system automatically sends a text message with the code, which I never received. Then when I chose the option to get a call, the system never calls. The authenticator app doesn't work because it never prompts the barcode to add to the app.

Amazon is getting sloppy and yet still promising the world! Once again another package not on time as promised and missing during shipping! People sign up for Prime membership and pay the fee to take advantage of the guaranteed shipping dates and anymore it seems 9 times out of 10 they're not met! How can a company promise and charge for a service that they cannot fill!

I was a Prime member since the beginning. It was great then prices went up. Shipping slowed down - way down. I cancelled Prime soon after the price hike. Shipping was still slow but no different from Prime today. Shipping is horrible. Products like PS4 fans are junk. No quality checks. Switches are backwards. Runs louder than my window A/C unit. I am waiting on my last my very last order from Amazon. It has been 10 days now. I will never use Amazon again no matter what they offer me ever. They refuse to post my reviews about their bad products and horrible shipping. AMAZON MUST BE STOPPED and I'll do everything I can to make this happen.

My wife bought an item through Amazon Prime about a year ago. Ever since, each month without fail, her credit card has been charged GBP7.99 for Amazon Prime. We have been unable to contact anyone in Amazon Prime to get this stopped. The end result, I will never use them and my wife will never use them again, and I am cancelling the credit card concerned.

I have purchased photography equipment for the second time from Amazon. I was very happy with my 1st experience although I waited 2 weeks for my parcel. This time around they put my order on priority delivery. I ordered it the Thursday and the Monday it was delivered via DHL. My second parcel arrived 4 days later. Amazon's customer service was great and very helpful. For international shipping 5 and 9 days for delivery and clearing customs is very fast. I am so impressed. I will recommend DHL shipping when ordering from Amazon. My second order arrived even earlier. Will definitely order from them again. I am a very happy customer!

Anymore the shipping service with Amazon sucks **, they can't get stuff out of the warehouse on time, they use the wrong carrier to meet the dates they send to their customers, and then act like it's all the carrier's fault? No **. If you guys shipped on a Thursday instead of Friday the 2 day guaranteed item would show up Monday not Tuesday. My other personal favorite I've had happen is when they say it's sold by Amazon but actually being drop shipped by a 3rd party, so they charge you immediately for the item as it "shipped" but in reality it's pending fulfillment by a 3rd party that then takes 2 ** weeks for them to fulfill as it was back ordered. Amazon is becoming just as slimy as their CEO.

Every time I order anything it will show delivery attempted even though they did not even came by. When you contact Amazon all they say is to contact the carrier but I did business Amazon not the carrier. And no matter what you tell them they all just turn around and try to tell you that you are the one lying since it shows marked as they did come but nobody was home. And I got everything recorded and nobody goes just marked as that so basically one lose the day doing nothing.

Amazon utilizes FedEx SmartPost and United States Postal Service. Both have no problem "fudging" the tracking info. I can receive a package on a Saturday yet the tracking will show it was delivered Friday. Further my last order was delivered to the wrong home by USPS and the occupants kept the package and the USPS were not able to retrieve it and deliver to me. This is so unfair to both the seller and the customer. And the only thing you get from Amazon is an "I'm sorry" from a foreign voice that can barely be understood. Logistics is useless and after over 600 orders, I'm convinced that Amazon will never get timely delivery for Amazon Prime customers.

So I have been using Amazon for the past two years and I have never left a review as I just couldn’t be bothered. For once, I wrote a review as I actually liked the product but then later receiving a message on Amazon saying that I won’t be able to post any more reviews as I was violating against the policies. I called them a few times later receiving an email saying that I ever the had a relationship with some seller, or I was getting free or discounted stuff and that’s the reason I was posting a good review and also my account had been banned from writing a review ever since. What really pisses me off is that there is always a button there where you can choose to leave a review but when I do, I get a ban. After called them 10 times and speaking to 5 different managers, about a month after the issue.

As a businessman I am very disgusted with how they handle their Prime Members. First of all, when you promise 2-day shipping you expect 2 days. As Prime Members, you want that service and expect it not when you deliver says you're going to show then doesn't show at all. I've lost many hours waiting at home where I can be at my business working. Then tell a customer, "Oh well we will give you a refund." Just maybe people don't want a refund. This becomes so frustrating and I have waited and talked with customer service and said: "what is the point of having Prime if I can't expect my products on time or missing in transit which has happened to me not once not twice but 3 days in a row". Either your workers can't do the job or they are just lazy and that is completely unacceptable. Why pay so much money a year for Prime where you can't even guarantee your product. Do your job or many people will leave Amazon.

I didn't use Amazon Account for while and tried to reset my password, but it doesn't work. I've created a new account, but not able purchase there - Amazon provided rewards card, and they supposed to send SMS to verify phone, but SMS wasn't received (multiple attempts). I stuck there. And there are screenshots to confirm my experience. Later I contacted Amazon support by email, unfortunately no reply. Surprisingly, very negative experience, I hope Amazon fix these issues.

I have Prime delivery. For all the good this has done me, delivery is 2 days late, courier is even worse lying about delivering here meanwhile I’m at home waiting all day. Amazon was contacted 3X, by email and they said this has never happened before, YEAH right! This is 2x for me. I am livid, I will keep bugging them. Oh they offered $5 off my next purchase.

We ordered some Beyblade toys for my son. They 3rd party seller gouged us more than 3x the actual price of the toys. Upon sending back for a refund, we were shorted $3.33 in addition to not being refunding shipping cost. Total we paid was $80.88 and what was refunded was $71.66. When I specifically asked why was there a shortage of $3, I was told, it was from a 3rd party! IF this is something that is policy, it's not out in plain view for the public to see. He could not quote me on any policy that Amazon has about 3rd party and returns. I am LIVID that Amazon is operating in such a shady way. Not only did the seller price the items astronomically high, we're getting screwed out of money from Amazon.

I ordered some school material for kids on 10 Jan 2019 and waited for one month for delivery, beginning of February the customer service apologized and mentioned that they would ship it right "now" so was expecting to receive stuff by now (11 Feb...), still nothing. Just had a long chat with customer service (a minimum of 6 persons in all). They inform me that it will at my place by 21 Feb now... So great, kids will have 48 hrs to work before exam :-), how lucky. Extremely bad service!

There has been multiple times (more times than I can count) where my package has been delivered to a different address. I've had to track them down and call to find out where they went, even though the delivery person said it has been delivered. My house number is clearly on the side of my mailbox and it's a simple following of instruction that Amazon delivery service just can't seem to follow. Are they hiring imbeciles? I just don't understand how they can be the biggest company in the entire world and have such absolute terrible delivery service. Why cheap out on proper delivery when you offer free shipping for Prime members? Shouldn't that be your #1 priority? Because this has happened so many times, my wife and I are canceling our Prime membership and will no longer be doing business with them. I highly encourage others to do the same until they are willing to spend some of those trillions on hiring proper delivery personnel.

I was selling a lot on Seller Central. After talking with 12 reps over 1 week, they still couldn't fix my problem, I called they hung up or gave me wrong info. Screw Jeff Bezos, I would love to put him in my shoes so that he could face the abortion of a company he leads.

Hi, I bought item through Amazon "Omron Evolv Bluetooth Wireless Upper Arm Blood Pressure Monitor" through my promotional certificate. They marked shipped but I have not received the item. I call to Amazon. They opened investigation but they did not tell me the resolution of my opened investigation till 10 days, every time they said call after 2 days. At last they said, "Report in police station. You have lost your item," however Amazon did not deliver the item and they torture to customer to go police station and waste time after 10 days. Nowadays Amazon is worst company and not trustable and fraud company. Always buy item through Credit card so that you can dispute the transaction through bank so that these company not harass customer. Thanks.

I tried Amazon. Usually they are okay, 95% accurate. Now they are 100% inaccurate. I bought red tennis shoes size 6. They ship a Size 9! I bought a rolling cart for medical equipment. They send a NON rolling cart! Whoever is doing the hiring is hiring the wrong people. Now I go to Walmart.com. ZERO problems and are even faster than Amazon.com. I am not usually a fan of Walmart, but whoever Walmart hires are stellar and accurate. No more Amazon, Walmart is now for everything for now on for my family and friends.

I wrote an Amazon review about never receiving my order and because Amazon shipped it, they refused my review. I feel like it’s not good to refuse negative reviews. I didn’t curse or anything. If this site allowed pictures I would post it. I really think I’m going to stop ordering from them.

I ordered the Avantree ANC031 Headphones after doing research on the best headphones for my needs. The ANC031 is a more expensive and more functional set of headphones (than the ANC032) and comes with a carry case. I paid $96 including shipping and tax. Ten days later I received the cheaper ANC032 set via courier. I was very upset as I knew the differences and felt short-changed and cheated. I reboxed the item - and went to the same courier that delivers Amazon products in SA - being ARAMEX. They now quoted me $106 to return the package - but AMAZON would only give me $25 to return the item. Even the normal postal service would cost $50.

Placed an Amazon order a week ago, and it was scheduled to arrive today (6 Items). I specifically had it shipped to work instead of home because of all the porch pirates. It was due to arrive before 1:30. I waited to go to lunch to see if it would arrive. At roughly 1:15, I checked my Amazon account, and it said the package was delivered at 12:30 by an Amazon carrier. Well, guess what, it was NOT delivered to my office. I called Amazon and got switched around at least 5 times. The carrier did NOT take a picture of the location, and the note said it was left in a secure location.

I have been using Amazon religiously for years, and have always loved the convenience of the fast and reliable shipping. However, over the last months, I have encountered FOUR shipping issues, either stating that my product was somehow damaged and sent back and that I should order a new one myself, lost and I should order a new one, or not delivered because "they did not want to leave a package unattended" even though they always leave my packages by the door for the last 4-5 years AND had left a package from a different order DURING THE SAME DELIVERY. Prior to the last month, I had never encountered any problems with Amazon, and now all these problems are occurring and I am wary when placing an order, almost anticipating some kind of error. Amazon used to be reliable, and now all that has gone down in the dumps. Will be canceling my Prime Membership, and will NOT be using this company anymore.

My wedding dress was delivered AFTER I got married... I contacted the seller to no avail, so I wrote a bad review. That got their attention... They refunded my expedited shipping, then told me if I removed the negative review they would refund the dress and let me keep it... I even have an email stating that the refund would be in my account in 1-4 business days. Then they stopped responding for two months. I got fed up and I contacted Amazon for my refund. THEY DENIED IT! So apparently, their sellers can ** people over and they won’t back their customers up. I even sent them a photo of the seller stating they were refunding my money. Never again Amazon, I will continue to shop the old fashioned way, because honestly, your company is backwards.

I purchase a 56 lbs coilover from Tuningsworld a third party seller on Amazon. I received the package. 2 of the 4 item damage. Reached out to the seller who agree to replace the item. However I asked that the item be shipped to a different address. When I didn't get a response I contacted Amazon who put in a claim. Shortly after the seller responded. Saying that I should cancel the claim. He did agree to ship the item to the new address and it will take about half a month. I inform the seller that will not work for me. At this time the seller asked that the item be shipped back to them for inspection. I asked who will cover the shipping cost, no reply to my question. I contacted Amazon again and representative reassures me that I will get my money back and 12 hours later they denied the claim.

I ordered a New ROKU Express+ thru Amazon PRIME, which was only available thru a 3rd party seller. The item happened to arrive a day early and required a signature. I come home, find a delivery attempt note on my door from USPS indicating a signature is needed. I contacted Amazon Customer Service by phone who conducted a joint call with USPS. Apparently, the 3rd party seller chose to ship the item via USPS and required USPS to obtain a signature, whereas every other Amazon item I receive from USPS comes to my home's USPS neighborhood parcel locker. As the Chief Operating Officer Of An Aerospace Company, I don't have all day to wait around my home for a delivery, nor am I willing to wait in line for 1 hour at my local Orlando post office.

Realized we've been being charged by Amazon for a "sellers" account that we do not control and is not associated with any of the emails we own. Secondly Amazon is charging a credit card we rarely use when buying from them. Amazon will not give us information because our emails are not associated with the sellers account, yet they keep charging our card (14 times to the tune of $559.96). They finally agreed to deactivate the card, but will not take responsibility for the money. (The credit card company is taking responsibility for some, but not all of it.) Gone over the statements carefully & these are the ONLY charges that do not fit. The problem seems to be with Amazon & only Amazon, yet they do not assume responsibility. Advise that you do not leave your personal information (billing/ship to addresses, credit card info, etc) on Amazon and cut WAY back on your Amazon purchases!

Amazon packed a fragile computer in a box with a bag of heavy dog food. When the computer was lost or stolen from the box they explained it was my problem and advised me to contact the police. The fact they packed a computer in a box that was destined to be roughly handled was of no concern to them.

Amazon lost my son's North Face coat. They did not deliver the package to my condo or get any signature from me or my condo manager upon alleged delivery. They carelessly leave packages right next to the entrance door or in the common lobby area hallway for anyone to pick up. Numerous emails and 4 hours on the phone with 6 different reps who could barely speak English later, they still refused to start a proper investigation and kept wanting to charge me for the lost item. A week later they asked me to file a police report. It's unreal. One of the reps finally admitted that they did not get a signature as requested for my shipment. I've involved my credit card company, but be careful. They will stick you with the bill even if it's their fault and they lose shipments. Boycott Amazon to send a message. Their customer service needs to be investigated by the authorities!!!

I purchased iPhone 8plus from Amazon but they sold refurbished and stolen phone in place of new iPhone 8plus and invoice issued without IMEI and SL no of phone. Now they are refused to correct the invoice to hide the crime committed with me.

I am purchased (ORDER # **) 2 items on Thursday, January 31, and it was guaranteed next day delivery. Amazon updated on Friday that 1 item was delivered at 4 pm in my apartment complex office, I went to the office 4:30 to get my package, however there was nothing there. Late at night Amazon updated again the delivered information and show that was delivered at 8:20 pm with a message. (Your package was delivered. It was handed directly to a receptionist or someone at front desk.) This is a totally lie, because the office close at 5:30 pm. And when I went there today (02/04/19) was signed in the book that was delivered on 02/02/19. So my package was not delivered on Friday and worse than that Amazon update fake information about the deliveries to avoid complaints.

I was on Amazon to check my options for viewing a TV show and within three clicks of updating my password they yanked $64 from my account, without letting me know I was signing up for an account I CLEARLY do not want. After they tricked me into signing up for something I don't want they're telling me it will be 7-10 business days before they return the money they had no right to take in the first place. I feel tricked and I recommend removing any payment information you have stored on their website because they will use it in any instance they can. SCAM!

Today a delivery driver for Amazon drove into our complex behind the car of one of our residents without entering a code or ringing the unit at the front of our complex. He parked in an assigned parking spot leaving his truck running as he delivered packages. When I asked him to move his truck because our resident needed to park, he finished delivering packages and told me we are not his customers and he will basically do whatever he wants! He was not the least bit cooperative or professional, and appeared to be very pleased that he didn't have to consider our convenience or safety. I don't even know who he works for! This is not acceptable.

Amazon used to be really good at backing their products & offering refunds. I am not sure if people started taking advantage of this but lately they have been much more strict with their returns on items that are poor quality & defective. Be careful ordering something. Make sure the quality is excellent before you order. The Amazon product reviews are not always accurate.

Hi, I am Anitha. My order number is **. I had booked a product and cancelled on the same day in December, and I had done the online payment for it. But even after 2 months and after contacting them several times still I haven't received the refund. And when I contact them regarding this they are very rude. Don't ever do the payment first on Amazon because they will refund your money back.

I am extremely upset and insulted with the misleading and fraudulent experience I have had with a recent order. After placing my order, it was on “pending shipping” then the picture of the product changed. I contacted someone for help and this is what I’m told. “We didn’t change JUST the price but complete items name, description, and images.” How is this not fraud?!? Then I am offered an insulting $5 compensation! I expected Amazon to honor the price they offered the product at. I have screenshots of my order confirmation, email confirmation, and the comment from their customer service representative.

In the past year, Amazon has started delivering their own packages from a depot in San Francisco and in the past 4 months I’ve experienced 5 delivery failures. From delivering to the wrong address to saying my address is undeliverable when they delivered another package the same day, to no one home to accept the delivery, we have a service called package concierge which is open 24/7. The standard response is given it a few days and if the package does not turn up let them know.

I made 4 orders with Amazon.com and they were all cancelled without my consent or knowledge. I received an email of confirmation on my orders and then never heard back, so I called Amazon myself and learned Amazon had 'assumed my orders were unauthorized movements and were under investigation'. I was never contacted by Amazon by any means. Since I had called them I asked for this to be reverted, the orders were legitimate and still wanted them. I received an email from the agent informing me that this was going to be resolved. Again, never heard back from Amazon. I called a second time to learn that all my orders had been cancelled no matter what. I am not buying with Amazon again, they will just keep cancelling my orders and not informing me or helping me fix whatever is causing this. I am done with Amazon, worst service ever.

I have made around 10 orders and I received all of them except one which is costly. Rs. 11000 water purifier. Tracking shows delivered but I have been following up for more than 30 days now and finally today they are saying after all the investigations that they cannot refund. Amazon delivery team somehow messed up and finally now my Rs. 11000 is gone. This is my ORDER # **. I also have the chat history discussion with customer service representatives that I have been following up for months. Guys, please suggest what should I next ? where should I make a complaint? I cannot leave this because this is not small money. Please suggest...

Bought a jacket from 3rd party BINGXUTC through Amazon. The jacket was delivered but was 5 times too small for the description. I have returned the jacket to the seller but they will not refund me and Amazon refuses to help get my money back. I will never buy anything from Amazon again. Crooks and thieves both companies.

Hi, I purchased 2 American Tourister luggage suitcases on Amazon. But both the suitcases are not very good quality material. So I've requested send back both the suitcases and Amazon service centre also accepted to take send back and requested me to keep ready with the return label which they send. Both the bags are ready for the last one month. In the first week someone came to collect but refused to take saying that this bags are too big and will occupy more space in his car. 2nd week again I contacted Amazon. Again a label was send so I printed this label on both the bags but no one came to collect. Again I contacted Amazon. Again another label was send. The same person came to collect and again he refused to take with the same excuse.

I ordered 3 sofas from a private seller. 2 were missing. The other wrong item. Came I parts. Like slats of wood and very difficult to assemble. Horrified. Nightmare. Amazon did not help or get my money back even though I made a claim to Amazon. I lost £ 70. The private seller is called Beshomesomething. Beware. Amazon allows them to continue ripping folk off!!

I have been waiting for the item to be delivered for more than a month and half. It's shipped with IMEX Global and now they are telling "Your package will be delivered as standard mail through your local post office. Please contact your local post office and inquire about the arrival of Amazon packages." I contacted my local post office and they Said, "NO... It's NOT." Even after more than a month... I sent IMEX global many emails but I didn't get a reply.

In short, I ordered numerous items to arrive in two days. Driver called from my driveway and said due to dogs could not deliver packages. Told him dogs are friendly (Yellow Labs). He would not get out of car. I told him to drop packages out window in driveway and he agreed. Keep in mind I am watching him on my surveillance. Drives up to front steps, plays on his phone for 15 minutes, then drives back up to my gate, which he had to enter code to get in. He then drives off without dropping packages. Just then I get alert from Amazon states, could not be delivered due to no secure location. I call Amazon and speak to rep less than minute after he departed, rep tells me he can alter his route by turning around.

Two-day shipping at Amazon is well worth the initial fee. Other companies charge much more. They make shipping a part of their profits. They also have enough products with various options and pricing to satisfy a large group of people.

Bought a mobile phone case. Was sent the wrong one. Followed Amazon procedure, for returns have not been reimbursed. They are very good at taking your money, not so good at returning it. Since it was a very small amount of money I expected the return would Short. I have gotten the runaround from Amazon for over 3 weeks.

Trying to pull up a vendor that sells on Amazon - a friend of mine has a website selling spices. Have tried repeatedly to search by the name of the store. Called Amazon - said they would turn it over to their Resolution Department. Waited a month - still couldn't find it. Sent them an e-mail 2 weeks later - no reply. Chatted with a rep today - sent me a link that was supposed to work but didn't. So his last statement to me was "he hoped I had a pleasant experience. Sorry for the trouble that you had faced due to this circumstance and I look forward on having a warm and fruitful association with you." Whole chat was a waste of time, he obviously had a scripted sign off - no help whatsoever! Told him customer service sucked and ended the chat. Called my friend, told him to stop paying Amazon because no one will ever find his website and truthfully, they don't care.

I have been working for 17 days to get a $1300 refund from Amazon on a camera that was purchased through my account that was not authorized by me. All the documentation that shows this was fraud is in my account through Amazon including it being shipped and then someone authorizing a change of address through FedEx and being delivered to another town. I also have documentation that they then called Amazon and reported they never received the camera and Amazon immediately sends out ANOTHER camera to the same name but this time it is an address in another state. I caught this 2 days before it was to be delivered to the second address and contacted Amazon for the second time that day explaining exactly what was happening. They could have literally had the item intercepted or police investigate at that time. Instead, I get the same spill that there will be an investigation and I would hear from someone in 1-2 business days.

I have just been hung up on by Amazon. I ordered through Amazon Jan 8th of this year, an order from China. I have been ordering things from Amazon right along with my current card. The company in China contacted me and said they needed more banking information. That scared me, I thought maybe the company was a scam, so I cancelled my order. I read my order and found that Amazon had charged it to a card That I did not have. I called Amazon and Tony ** said it was charged to a card from 2007 that was cancelled years ago and Amazon should not even still have. Tony ** said he fixed it. Then I received a letter from a collection agency that said I owed Amazon Marketplace the 36.49 they charged to a dead card of over ten years plus a $25 fee.

I ordered a signed Patriots jersey from Rhode Island delivered to Texas. I paid $40 for two-day shipping. Five days later I still haven’t received the jersey. Amazon is working with the shipper FedEx to get me my item. This is not my first bad experience with Amazon shipping. Last fall I ordered brake fluid from California and that was briefly lost and arrived late. In June 2018 I ordered a ball cap which was stolen less than 2 minutes after delivery. I doubt I will continue to purchase items from Amazon.

Ordered Organic Chemistry Solutions/Guide and instead, received incorrect textbook. Partial refund was issued despite the issue with the book vendor. Vendor seem to present itself under different names and a subsequent order from a seemingly different vendor, ended up with the same vendor as before shipping the wrong book, wasting both precious time and resources. Amazon's automated help is not much of help and it seems to lack screening of many other customers posting the issue as above. Links to the vendor product - both - rental and used as offered by: Vendor: apex_media. Please check many other reviews of customers that faced the issue and see if this vendor can be de-listed.

I recently ordered a bundle of 100 DVD-Rs and bundle of 100 data CDs from Amazon.com. When the package arrived it was clear the seller had not bothered to protect their product from the rigors of shipping via USPS. Both of the spindles which the DVDs and CDs were mounted on were broken off from the base and the protective shell was also broken. I have tried to write three different reviews of this issue at Amazon.com and all three have been rejected for not complying with some lengthy (and useless) policy. Apparently Amazon is not interested in an honest review if it is bad.

I don't know what has happened to Amazon over the past couple of years. They can't seem to ship an item without it getting lost in transit, delivered to the wrong location, or showing up later than promised. In the past 3 months alone I have had 5 orders out of about 15 that have either gotten lost or delivered to the wrong address. This is completely unacceptable. When I contact customer service it is hit or miss if I get a qualified representative. I am having to wait too long for refunds and/or replacements. I have PRIME and at this point I am seriously considering canceling my prime account. This is UNACCEPTABLE AMAZON, get your act together!

Too much SPAM from AMAZON and their 'unknown' THIRD-PARTY vendors! As a senior; Deep down, I knew there was a reason why I shouldn't have dealt with this company! EVERYONE PLEASE DO YOUR DUE DILIGENCE WHEN ON THEIR SITE! Make an extra effort to go to the THIRD-PARTY vendor's websites! To be an absolute informed consumer. BTW, the 2 stars, for the 2 items rec'd.

I joined Amazon Prime some time ago for the obvious benefit of free-shipping and commercial-free movies. It was a good deal. But then, they began charging for certain movies. I didn't like it but went along with it for the other benefits. Then a couple days ago I was watching a movie and they inserted commercials for Amazon and Schick Razors, the same ones again and again, about every 6 or 7 minutes. This is worse than network TV. It was so hard to watch. When I called to inquire, they told me unapologetically that this was their new policy and that there was no way around the commercials. So, Amazon Prime is no longer worth it to me. Done!

I have received 2 packages now for my neighbor next door. It's a good thing I'm not a thief and actually give them their packages. My package arrived yesterday in an OPEN mailing envelope with a book SQUISHED into my mailbox. I wish I could upload the picture. Have been looking on Amazon's website to leave a review for their new shipping procedures. Their new hired delivery drivers don't care about the mail. Go back to USPS and UPS delivery! I have minimized buying from Amazon altogether with how ridiculous their customer service is and now the shipping problems.

I have been trying to find a topper for my too firm new mattress. The last one I tried did not fit the bed properly and was far too soft. As usual Prime offers free shipping and returns. BUT, I could not get this thing back in the box. Not knowing what to do, I called Amazon Customer service. They arranged for another company to come and pick it up and to repackage it for me for the return. I call that AMAZING customer service. I know they took quite a loss on my search for the perfect topper. In the long run everybody won as I regularly purchase many categories of items on Amazon. Thank You Amazon!

This fragile electronic device that cost over $100.00 was sent in a plastic bag. The bag was roughly handle and the part were loose in the bag. It appears that once this seller gets their money, they then have no interest in the care of my shipment! In the delivered condition this electronic product cannot be guaranteed to work or last! This has wasted my labor and caused my project to be delayed! Shame on you! You owe me $200.00 for my losses!

My order was estimated by the vendor (Dealberry) to arrive by December 28th. Product actually arrived on January 23rd. I was purchasing this product as a gift and had to purchase another item since it was month late. When I tried to return the item, Amazon says it is ineligible for return. I would not recommend any purchase from Dealberry through Amazon unless you can wait many weeks for the arrival.

No one speaks English, people tell you they resolved their issue and they didn't... I canceled Prime today as a result. I'll only order from Amazon going forward as necessary. It doesn't matter the issue - shipping issues, missing packages, broken items... It's all the same: horrible customer service that doesn't understand your issue, doesn't speak English and doesn't resolve your issue even after multiple contacts. Amazon pretty much stinks these days.

After MANY years of being an Amazon customer; the reliability of their shipping is QUICKLY on the decline! I ordered a package of herbs 3 weeks ago; it was delayed and finally got an email shipment arrived, and they included a pic... of someone else's porch with our box on it! After contacting them; all I got was we'll refund the order and please reorder which I did, that was last week and now still not here! Plus another shipment was due today - again, shipment arrived and a pic of the very same porch from the last shipment, NOT MY PORCH! I've ordered 1000s of items over the years NO problem, GREAT service - THEN, not so now. I asked for reasonable remuneration for them inconveniencing me - NO CAN DO! I am strongly considering canceling my Amazon Prime account, there ARE other online retailer options, MANY! Goodbye Amazon; my money will NO LONGER fund Bezo's divorce lawyer!

I purchased an incorrect item back in Nov 2018. Upon opening the package, I realized my mistake. I immediately applied for a refund, got my refund code, prepared the package to be sent back, and paid for the shipping back to the seller. I contacted Amazon in mid-December after I realized the package had been delivered but my refund had not been received. They told me it could take some time and that they would take care of everything. I left it at that.

I purchase a set of Gaiters from OMCGEAR in Oregon though Amazon. I was charged sales tax. I called OMCGEAR several times and told them I live in Pennsylvania and clothes, socks, coats, jackets, Gaiters are non taxable. I spoke to a man at the store and he told me he has to pay sales tax to the state. I said, "What state?" He said Pennsylvania. I said, "Why would you pay tax to Pennsylvania when these are non taxable in that state." He said because they are sports equipment. I then told him LL BEAN, EMS, CABELA'S, do not charge tax in store or online in Pennsylvania.

The various products that I have received are falsely advertised, I believe, such as claims for magnesium L - Threonate capsules that don't work like Mg should. I suspect it's filled with nothing more than flour. Biona Acerola Cherry Juice 3pk. I ordered and they took the money out of my acct the next day, and a week later, I asked for the tracking/shipping info, and the seller claimed it was sent through Royal Mail and they could not tracking the package and it may get hung up in Customs so they expected my delivery to be 10-14 days, but that time frame didn't match how many days they gave me. The seller is Hawthorne.

Someone used my CC and purchased an Amazon Prime account on Jan 21. When we called CC company they gave a auth code which when provided to Amazon they said that they realized it was an incorrect payment made. Amazon CS accepted: "I was able to find the charge for $14.19 on another customer’s account for the Amazon Prime Monthly Subscription. I recommend you dispute this charge directly with your bank." We are doing it but this is a security breach and needs to be attended by Amazon at the earliest.

I recently ordered about 10 different items for my grandson's Christmas gifts. One of them was a DVD called Cars 3. When it arrived, I received the standard version and I had ordered the Blu-ray. I returned it to Amazon using their refund label and NEVER received my refund. I actually reordered the Blu-ray assuming I would get the credit and Amazon stole my money. I have NO confidence in them at all anymore.

I ordered pants on Amazon and delivery was at their outlet. But first of all address was incorrect and secondly when I tracked my order on app it was showing picked up by the customer but haven't got anything on reaching there so tracking status was also incorrect.

This has happened more and more over the past 6 months. I have been a very loyal Amazon Prime customer for many, many years, but now am thinking of just ordering from other sites like Walmart or Target because they have much more dependable delivery. In the last 6 months, I have ordered much from Amazon (especially for Christmas gift shopping) and have had many packages arrive late, a few NOT AT ALL, and one order got shipped to another state at another address! When I call Amazon, they usually apologize profusely and then offer me a $5 or $10 promotional credit. Ok, but this happens so often.

I ordered a couple items. On both listings they offered PRIME 2 day FREE shipping which I selected for both. One of the items were to come in January 23, 2019 the other on the next day 24, 2019. When I look today on the tracking status it was changed to Item due in between Feb 5, 2019 - Feb 25, 2019... The first item due in today still shows it in transit from Aurora Colorado to Colorado Springs, left there building at 3:45am it's 6:34pm... Aurora is 40 minutes away, still no package (it's still on the way) LOL. Please. Bottom Line Prime Membership is a total waste of money and time. I called customer service and it's clear to me that Amazon cares and protects its vendors and leaves the buyers (US) in the cold. Even with a PAID membership like PRIME. Don't waste your money. Prime Membership is NOT beneficial to anyone.

Have had a lot of product destroyed by their service & now have joined UPS choice to circumvent the smart part of smart post (USPO) delivery to final destination, now if only the mail service would become reliable it would be fair.

I would like to thank very much one of your customer service representatives, namely, Mr. Dujawne **, who was excellent at assisting me in the process of returning an item. A very kind gentleman and for sure, one of the best I have dealt with from Amazon.

The package label reads "Deliver to Apartment Door," but the package is left in the lobby or dumped outside of the multi-building complex's offices. The website says it was delivered when it has not been delivered to any of the foregoing places. Calling to check on delivery status is something the website suggests you can do, but try finding a phone number on the website. I was told that a package could show up as many as 48 hours after the delivery company had marked it "delivered." That is nonsensical.

I ordered a heavy duty pool leaf net/skimmer 2 years ago. It lasted a long time, so I decided to reorder it on Amazon. There is a place you can view past orders and reorder items. The product was out of stock, so I was instead sent a poorly made leaf net from a completely different company that does not fit on my handle. Instead, it came with its own crappy handle. I did not choose this product nor was I told that the one I wanted was out of stock. It doesn't even look like the product I bought in the picture. It's through a third party, so now I have to wait for 2 days to see if I can even return it. It's very difficult to figure out how to get in touch with Amazon directly. Once I got to that page, it backed out in the middle of my explanation and doesn't return. I should've known to just buy through my other trusted companies.

I made a contribution to a big gift my brother and sister-in-law had put on their Amazon baby registry. I convinced others to go in on it, so that they'd have it for the upcoming baby shower. A few things to know: 1) your contribution goes towards one big gift card (not the actual item) and it can be used for anything. 2) This is non-refundable. 3) If the price of the item increases (which the item we contributed to did -- went up almost $15.00 overnight) then the registry will say the item is not fully "funded". 4) If you don't contribute to a big item then those other items will be shipped to where you choose, but those that you "contribute" to has Amazon holding the money.

Like a lot of other review say - ordered an item, paid for shipping - it still took 8 to 10 days. Free shipping takes 8 to 10 days when the estimate said it would take three to five days to reach me. Amazon charges about $20 to $40 more on every product go to the actual company's website and buy it for 20 to 30 bucks cheaper. Bought a weather temperature sensor that said they couldn't send it to me due to shipping restrictions. Went online to the company and got it for $20 less than Amazon selling it for and free shipping. It was here in 3 days. Ordered something on Amazon the same day - still waiting for it a week later. My advice is don't use Amazon.

Amazon Prime promises two day delivery of in stock items. Expected arrival is provided before placing order. I ordered in stock items on Fri 18 Jan 2019 with NO items shipping the next day Sat 19 Jan 2019 and some items shipping Sun 20 Jan 2019 and the last item did not ship until Mon, 21 Jan 2019 i.e. the day everything should have arrived. This is the second time I've had this issue in about the last month. I cancelled my Amazon Prime membership and have disputed the charge on my credit card since Amazon does not issue a credit for the unused time on the annual membership i.e. they only cancel the automatic renewal of your account.

It is very difficult to find shoes that fit me. I am a size 11 and have unusual feet. I have given up on shoe stores, and mostly just get shoes online and return what doesn't fit. Amazon is fantastic at letting me buy 30 shoes and returning what doesn't fit, and returns are free or cheap. Their other shopping categories are also amazing. We order stuff from them all the time and have 3-10 packages from them a week. Go Amazon Prime. Also TV shows on Amazon Prime are great. Not many movie options for free, but TV show variety is fantastic.

Placed an order on 28 Dec on prepaid basis. Delivery time was 14 to 17 Jan. No tracking info since 28 Dec despite tracking not being generated. Having not received the same in time called Amazon since 18 Jan. But customer service have no answer except to wait. No action against the seller. Treat customer as their joy toy. And Amazon is asking me to review the product which I have still not received. And they are not publishing negative reviews.

I have ordered a Redmi Y2 BLACK 4GB RAM 64 GB STORAGE. But I have opened the packet I see the sealed open the mobile box and there is no any mobile phone inside the mobile box. I have received a detergent soap inside the mobile box. I totally confused because I have paid 9999rs for a Redmi Y2 mobile cost but I have received a detergent soap. I am sending image of the received packet inner side and outer side. And I hope you will be issued a replacement or refund as soon as possible. I am sending image in many times of the received products. And I want only replacement because I need a mobile phone.

Amazon is advertising one selling fee for "Appliance" items **, but after item sells, Amazon overcharges the seller fee amount advertised, claiming it does not belong to the Appliance category, despite documentation stating in fact that "Split-system Air Conditioners" do belong to the "Appliance" category. We made several attempts to Amazon seller support informing of these facts but we received repeated responses from Amazon, unable to acknowledge the documented seller fee category fact and unwilling to honor their advertised seller fees for "Split-system Air Conditioners" which clearly states it falls under the "Appliances" category in Amazon's seller documentation. Amazon Seller support does not acknowledge the documented seller terms and fees and the "Add Attachment" button does not work or allow us to upload a screenshot of the Amazon terms.

I received 6 items from Prime Pantry today. 2 of 6 are damaged. One a total destruction. My "bag" of Kettle chips were packed on the bottom of the box with 2lbs. of ketchup and 10 ozs. of Accent dropped on top of them. They now crumbs. The second item was Arm & Hammer detergent. The bottom corner of it had obviously been dented in with a pin hole prior to being put in the box, since the box has no dents, but a small puddle of detergent from the hole. My true anger is that there is NO recourse for this damage. All six items appear to be "not eligible" for return. Buyer beware, and truthfully I am cancelling my trial Prime Pantry as I would never order from this section of Amazon again. I am a regular Prime member and have used it frequently spending close to $2,500 since December. I do like Amazon, but if this is their best in groceries, count me out.

Purchased a computer through Amazon third party seller Amazing Online Store. Shipped with my Prime benefits. Shipper of their choice (FedEx) lied about delivery attempts. Contacted Amazon and their third party seller treated me so poorly to the point that they called me a pathetic online shopper and knew nothing about online shopping. Amazon on the other hand kept sending "we are sorry emails" yet they chose to delete the feedback left about the seller performance because I guess they don't like bad feedback on them nor on their sellers. Done with Amazon. Prime accounts closed and will really think twice before ever going back to their website. They are now too big that they are failing. This after 14+ years of being a loyal customer, Prime and everything. This is a small sign on the cracks in their leadership.

Charged twice for the same order, talked to customer service multiple times on different occasions, promised to make it right more than once, but lied. Even sent emails stating that they would (all lies). Recorded phone conversations stating that they would make it right (all lies). Not only was I charged over $168. I was charged with overdraft fees. Was promised that they would make it right, but NO THEY LIED! I have had to contact these people so many times because of their lack in customer service, and language understanding. I will not ever use this service again and I would say BUYERS BEWARE!!! I have all bank, email documents to prove everything that I have said.

Son bought Xmas gift through Amazon using a debit card. Product did not work so I called for return. I was told a gift card would be applied to MY acct once item was returned & received. They sent me free return shipping label. Product was received but no credit. Called to find out it would take 2 weeks because gift card was being issued to different acct. I could have gone into any store with receipt and had my refund in hand to make another purchase. Now they said they will credit back to initial form of payment 3-5 days to my son's acct. A lot good that does me. They have the merchandise and now we still have to wait an unacceptable amount of time to receive the refund. Never again will I use Amazon to purchase anything. Much rather be able to ask questions in person when purchasing especially electronics. But with any purchase where there is a problem is much less of a hassle to return. Hope this company goes under!

Was looking to buy a 50" TV. Got to the checkout and it said "2 day" delivery was Tuesday... I was ordering on Thursday. For an extra $29.99, I could get delivery on Saturday, which is a 'normal' delivery day for me. Contacted Customer Service (chat) and was told there was 'prep' time and Saturday wasn't a 'normal' delivery day, so I asked why not "2 day" delivery on Monday and was again told 'prep' time. Apparently, it take 36~48 hours to get the TV out the door of the warehouse. The next day (Friday), I checked and I could still get "2 day" delivery on Tuesday or Saturday delivery for $$. I finally went ahead and ordered at 4:30 AM on Saturday for "2 day" Tuesday delivery. Definitely going to think about my Prime Membership when it's time to renew.

Absolutely awful. Amazon use Pilot Courier. Engagement rings never arrive. They send another. This goes on over a month. And had to cancel order. Never again will I use them. Now my proposal is two days away.

Had two packages within the last month and in both instances the order page claimed it was 'handed directly to resident.' Roommate was there and never saw the package or delivery person. Only way to track package is through Amazon's site because they're the ones delivering it and it's just so not true. I'm so done with Amazon. I've had a Prime membership for years now but there's no point in it if they can't even hire competent delivery companies.

Lying to customer is really not professional. On to logistics say they will deliver it again on the same night and they didn't. For this reason I will never order back from you. I been told by employee of Purolator that happen really often. Customer complain about the same thing as me. That show to me Amazon really don't care about their client. I will stick with eBay more reliable with shipping.

In the last few months, Amazon has begun delaying 2 day orders to up to a week with no explanation. I have also started receiving wrong items, which never happened in the previous 19 years, and poorly packed damaged items.

Promised shipment 1/18/2019. Not only did not receive shipment. AMAZON notated their records on their website as received at **. Items ended up - courtesy of UPS in New Jersey... After this, I will avoid UPS and Amazon both.

Amazon froze my account, an order, and my gift cards without explaining why for two days. The only way to find an Amazon phone number was a Wikipedia entry or by opening a new account. Now they want me to fax a copy of my checking account statement to some guy overseas to verify I am the credit card holder. I doubt very much anyone at my bank will speak to someone to verify sensitive banking information just because they claim to work for Amazon. Amazon needs to get out of the detective business and back to shipping boxes!!!

I cannot agree more that Amazon's customer support is ZERO star right now. No one seems to care about you. Their delivery service has made it worse. I have 3 recent orders from Amazon and ALL OF THEM were delivered to the WRONG DEPARTMENT. I am lucky that my great neighbors gave them back to me. What is worse, they lie about the delivery status. They say it's delivered and handed directly to a resident. I was home all day long. I never received a package. Guess what, 2 DAYS LATER, I found the package sit in front of my NEIGHBOR'S DOOR. How can they lie about the shipment status?! I'd rather you tell me it will arrive late than lying to me it's delivered. I will ESCAPE from Amazon as much as I can from now on.

Amazon has always been a top customer support company. Until now! No answers or support to 3rd party hoax sellers that they allow on their platform. Not even a mail and now I’m forced to report credit card abuse to MasterCard. Maybe they will take their support more seriously after they lose customers. There are other options out there???

I received a textbook rental that had been soaked in brown liquid, dried, and guggs of brown goo was still attached to the book. My respiratory system became irritated, my skin started itching and I had to get it out of my apartment before my health would get worse. It stunk horribly as in health damaging. I called customer service- seriously sarcastic giggling female from the Philippines or something came to the conclusion after a long wait that I can send it back and get a refund...

Amazon is by far the best company I have dealt with. I had an issue 10 minutes on support. Filed a claim because a seller wouldn’t give my money back. Done! Full refund. Got money back on shipping. Amazon has sent me things in one day. They have given me discounts. If it’s over warranty they will give me a part refund. I love Amazon. I don’t feel bad for businesses failing, maybe stop being so bad and put customers first. I sell on Amazon and I love it!

I've had one pet stroller and then its replacement delivered severely damaged by FedEx. Each time Amazon sets me up to have a different carrier, UPS, pick the damaged merchandise up the next day - and I have to wait ALL day as I can't get even a time range when that might be. Both boxes were damaged in the same spots. The damage was so evident (broken wheels protruding from a box falling apart), that I haven't even opened the boxes. Why does Amazon keep shipping boxes not shipping-ready, and using such an inept carrier that would drop these boxes at my door then dart away, probably knowing I would ask them to load it right back on the truck. If I have to use Amazon again, it will be for soft-goods; they must not have this shipping thing down yet. And why can't they coordinate a pick-up time range with the carrier they've contracted. Maybe because customers will keep accepting poor service?

I'm not sure who is responsible, Microsoft or Amazon or both, but since it's the Amazon platform, they get the review. The "gift" card I just bought is both not able to be used as an actual gift card and nonrefundable. So, I have a $30 gift card for a gaming system I don't know anything about, and my 11-year-old nephew's birthday has just had a lot of tears added. Thanks, Amazon. To top it off, Amazon customer service refused to let me speak to a manager and also refused to resolve the issue. To add to all this, when Amazon bought out Whole Foods, the quality went way down, to the point where we will no longer shop there either. After the experience and quality of last few orders, I am closing down the account.

Amazon has become so big that do not care how they treat their customers. I have been a customer since 2010 and I have spent $20,000 plus with them ordering merchandise. They recently closed my account stating that I had too many returns. I have had less than 2% returns of all merchandise ever ordered with them. They said it was due to my account being closed previously for returns. This is far from the truth, my account was closed by me in Dec of 2017 due to my account being hacked. I have always suspected this hacking came from an Amazon employee but could never prove it. In Dec of 2017 this hacker went into my account and returned items and requested gift cards as credit. Then this person ordered items ($4,000) worth of merchandise and had it shipped to an address in TN another state.

I spent 3 days on the phone with countless "agents" - most of that time trying to get each one to understand what I wanted - simply wanted to change my email address in my account. Based on the terrible telephone service I assume they are all located in South America where it is known to be poor quality phone service. Spent 15 - 25 minutes just getting them to understand what the problem was. Ended up having to create a new account losing my entire order history. This has to be the worse phone customer service out there!

Amazon's shipping seems to be wavering a lot lately in terms expeditiousness -- why does it take 5 days to get a shipping label created and only after I contacted their rep to discuss matter. They should let you know there is a delay for whatever reason -- have to wonder if it has something to do with Mr. Bezo's multi-billion dollar divorce. :( I hope it doesn't become the norm! And I do feel for those Prime customers who have discovered the special 2-day shipping only applies after it has been shipped -- in my case it would have still been 7 days. Order Jan 10-Shipping label. Created Jan 15 after I contacted Rep. Have a nice day!

Amazon Prime rarely delivers within the two day period and I’m constantly having to call them. I recently published 3 books through Kindle which is their publishing platform and ordered author proofs and paid to have them delivered in 3 business days - once again they failed to do so - they sent a notice that I would get them in two weeks even though I paid for their expedited service. I called them, and once again I got the runaround and passed off to someone in India who barely speaks English. I’m fed up with their horrible service! Amazon is a big fail in my opinion and their customer service doesn't even rate a 1. My issue was not resolved and my only choice is to wait two weeks, and it would be up to me to call back to get a refund for the expedited shipping I paid once the books get delivered in two weeks. When I said that was not good enough, the non-English speaking lady hung up on me.

Absolutely horrible, I didn't receive item so I contact them for refund. They sold my info to another company (erny). I spend 45 min to get my 5.99 back and still didn't happen. Another phone call another 15 min. RIDICULOUS!!!

As a Prime member who pays $12.99 a month for I have yet to figure out what...I was a little bit disgusted that my money is not enough for this multi-billion dollar company. I get free shipping which is really not the big deal they make it seem since many companies offer free shipping now. But if I receive a defective "free shipped" item (which is actually not free since I do pay for the privilege) and I don't own a printer so I can print out a return label, I am charged for them sending me a return label??? It's a defective product!!! Charge the company that built it and sent a defective product in the first place but not the innocent consumer who not only already paid for said defective product but for your not so free free shipping! You really should be ashamed!

I purchased an Amazon gift card for a family member on December 16th for $50.00. On Christmas my family opened the card to use it and the claim code was scratched off. Originally, my assumption was perhaps it has been damaged, I never considered someone tampered with the card and committed fraud. Someone stole the claim code and waited patiently until the card was registered. I contacted the retail store I purchased and they indicated to contact Amazon directly since it was third-party.

I ordered some item through Amazon, and it received 2 days back. What I received was different item, than what I ordered. I ordered Polymaker 3D Printer Filament Sample Package, 1.75 mm Filament, PolyPlus, PLA Filament, PolyMax PLA Filament, PolySmooth, PolyFlex, TPU Filament, PolyWood, Wood Filament, Random Colors, 5 X 45g, But I received a full bundle of Polylite filament. When I contacted their US branch, the person with whom I talked was arguing, the item I received it right one only. I said it is a sample package consists of 5 rolls of 45g sample filaments. He said from the description what he can understand is it is only one item.

On January 10, I placed an order for a book that I wanted. The next day, I received an email from Amazon saying that my order was on its way and will get on the 12th by 8pm. Saturday comes and then I find out that they sent the package to the wrong USPS processing facility so now I won't be getting my order until later in the coming week. Amazon customer service would not tell me why my order went somewhere that wasn't supposed to be. I guess this Amazon's passive aggressive way of saying that I should have paid for expedited shipping instead of choosing free shipping, not that it matters. Even if I had, I'm sure Amazon would have still found a way to screw up my delivery. Thanks for nothing, Amazon.

I ordered some winter hats in November and was still contacting the seller, that Amazon had in “Contact seller”, in January (with no response) that I never received my hats. Found out (finally) through the seller that they don’t sell winter hats! I contacted Amazon and they had already changed the seller in “Contact Seller”. What is happening!? How humiliating and a huge waste of my time! Customer Service was no help whatsoever.

Many months ago, I started receiving dozens of thank you emails from Amazon on different purchases that I did not make. I called and was told my account would be closed and I should open another account and attach another payment method. I did so which resulted in being charged annually & monthly for Prime. I have called at least 4 more times, each time with the employee telling me I would receive an email within 24 hours and they had no record of my previous calls. During one of the calls the employee could “see” that someone else was receiving my emails and changing my password while on the phone. The employees would not refund the duplicate charges/payments I made for almost a year and to this day, they claim I have never talked to a representative. I’ve spent hours, at least 20 hours and cannot resolve this issue.

I had bought an item on Amazon about 10 years ago. When I tried to buy something else I could not verify my account and password. They said to set up another account. When I went to do this (numerous times) I was told I could not use the e-mail I gave them because it was all ready used, I tried again with a new e-mail and user name. They said that user name is already used. It was used because it was me who had set that up my original account. They said there was no way to verify that.

Consumers need to understand and realize how bad this bank is. Today, Saturday 1-12-19 I received my Amazon.com store card in the mail which is supported by the Synchrony Bank. Also in the mail was a letter from the same bank saying that when I called them I was to use this passcode for identity verification. I didn't quite understand that at first so I went to register my card online as a 1st time user. Even though a week ago I had updated my phone number with this company on the phone; when it came to the website it wanted to send a verification code to my 'old phone number.'

I am from India. I am purchasing one o Redmi mobile 19th December 2018 but I am receiving different product. Order id: **. I am complaining this issue in Amazon customer service but they are told not possible to given refund and replacement. Amazon was cheated to me. I am paying money to Amazon but now they are not responded in my problem. I am request to all don't buy in Amazon.

I ordered items on Amazon.com. Paid for the items. They were being delivered from the UK. Items were shipped December 10, 2018, still no items. I know for a fact it does not take 4-5 weeks for items to be delivered from the UK. My family live in Scotland and I regularly get packages from my mum and sister, always delivered within two weeks, via Royal Mail. A package from my sister was mailed December 13, 2018, I received it December 21, 2018. Contacted Amazon, they said my purchase was NOT eligible for a refund, WHY NOT?? I bought the items through Amazon, paid through Amazon, so to me, they are liable for refunding my money. Guess I will contact BBB, and other authorities, including my credit card company. Will NEVER use Amazon again.

Three weeks ago I purchased a set of liquid motion timers for $16.95. I didn't realize until today as I was balancing my accounts that I'd been charged $29.95. Amazon frequently combines orders or breaks larger orders up, so the totals you're charged almost never match the total you're given when you check out. Because of that, I hadn't noticed the discrepancy. When I did notice, I immediately contacted them, and they refused to refund the difference. They accused me of just forgetting how much the item was - as if I'd forget that three cheap Chinese-made plastic toys were $30! - And said they would give me a mailing label to send them back for a refund, but otherwise would do nothing.

If I could give zero stars I would. Today I made purchases for college that I would need before I left this coming Monday, since the purchases were for supplies I was using my debit card with my college account attached and given it's rare I do online purchases (once a year to restock on supplies) my bank had me authorize that it was in fact me making the purchase. Before I did this, Amazon told me I needed to revise the payment and I received an additional email from them about it, once I authorized it with my bank and resubmitted my order it went through without a hitch and I received an email saying it was being processed. My bank had taken out all of the money from both orders (one was a handful of MP3s which was a nightmare unto itself that I will explain shortly).

I have never experienced anything like it before. I ordered a pair of shoes that were sold out everywhere and should’ve been more cautious when I saw they were on Amazon. When I receive the shoe it wasn’t even the same brand and it came from the UK. After experiencing another situation from a seller that was being nasty about a previous item that was shipped to me broken I tried getting through to Amazon through their chat line. Feeling deflated and I just needed to talk to someone. After spending almost an hour explaining to her how upset I was how is it possible to receive an invoice with all the correct information and a shoe that similar but not even the same brand.

My son has waited for a hoverboard for over a year. When I, his single mother working 40+ hrs a week to support him and his 2 brothers, finally had the $110 to buy his hoverboard I went to Amazon.com because I thought they were the best choice. I paid Amazon for the purchase and it was delivered defective, unable to power on. My son and his brothers were completely devastated. My son cried for 2 days while I pleaded with Amazon for a refund so that I could buy a replacement. I was treated with a cold shoulder by each "customer service representative" I spoke to with Amazon. They refused to refund because King Sports is a "third party." It's been 4 days now and absolutely nothing has been done by Amazon or King Sports. I will never spend another dime of my hard earned money with the multi-million dollar company, Amazon. They don't care about their customers. They are greedy, cold-hearted slime.

Bought Tuttle Origami paper through Amazon... The "Vibrant Colors", the "Kaleidoscope Patterns" 500 sheets packs... The "Nature Pattern" will be shipped in March. Great service... Got them in less than two days. Paper quality is not the greatest. If you fold and unfold on the same line six times that line will start to tear. But I'm not complaining about that as the packages of paper were not that expensive. What I'm complaining about is that AMAZON do not allow me to submit a review into their website, because I didn't spent more than $50 in 12 months. They want customers to know the quality of the merchandise that pass through them but if you didn't spent enough... Get lost.

On my last purchase of 3 wall clocks, I wrote a very negative review of 1 of the 2 sellers. No foul language or otherwise unpublishable content, just the facts that the clock was shipped used, dirty and scratched. Well Amazon declined to publish it with no explanation other than the generic terms of service. BTW, I'm an Amazon customer since 2009!

I paid extra on Monday to have my order on Wednesday. Since Wednesday, I've been neglecting what I have to do outside, and I have been waiting at my home. I saw that the order that I followed on the internet is getting back because they didn't find me at home. No carrier called me from the phone number I reported. Shouldn't he try to contact me by phone before he bring my product back? I didn't experience such a chaos in any of the dozens of times I did shopping on the internet before. I'm a student at Politecnico and I need that book for my exam. I talked with two person of customer service via email on this issue but they did not help me.

I was in a chat with two associates at Amazon asking about the shipping details and how that works. If a person is viewing an item and it says to get it the following day if ordered within 7 hours with expedited shipping, that does not mean it will be there the next day or even 3 or 4 days after. Two different associates sent me messages that all they guarantee is that when it leaves a facility it will be shipped quickly, BUT, it can take several days for it to actually be ready to ship. (from what they claim). BEWARE of misleading information from Amazon.

BEWARE. Paid for Prime and NOTHING shows up in two days! Always have excuses and apologize but I didn't pay for apologize, I paid for two day shipping. Tried getting a refund through the BBB but this Arnold guy kept submitting the same response back to them and I got nowhere... Walmart at least stands by their 2 day shipping... DONE WITH AMAZON and if you were smart you would be too... Since they got bigger (from all of us) they have no respect for their shoppers, so again go ELSEWHERE!!!

I haven’t order from Amazon for a year and cannot believe what a numerous change they’ve made (for sure the change is to the terrible side). For the last shopping experience if I could give a 0 rating I would. I ordered over $1000 kids toys from there for Christmas as I always order from Amazon, they were the most trustworthy and reliable company with the best service. Unfortunately this time disappointed me a lot. First they delivered a week late. We received our stuff AFTER Christmas which means we had to shop at other retails for kids instead in a hurry. Second, we have over $200 items were missing, so I contacted multiple time of their customer service, everything they let me do was waiting and didn’t solve my problems. They treated me like kicking balls. Transferred me to over 10 reps or specialists to continue the same conversation and wasted my time.

I updated my credit card information so that any more purchases coming through would be charged on the new card. I had an order placed one month prior to that that finally shipped and it was charged on the old credit card!! What is the point of updating your credit card information if that was going to happen??! Calling them was zero help as the operator on the other end said he didn’t know why or how that happened either.

Prime trial was needed to view the offer. So I did agree with that. It became automatically a membership. On .uk I did not see the membership. Why Amazon uses this confusion? Well... I think I know. Ripped for 25 bucks. Only because by chance I checked my credit card statement it was a 2 times charge. Otherwise it would have paid for the rest of my life every month. Never ever I will buy with Amazon.

I sent a negative review as follows: "Expiration date might be an issue to weigh against price. Order date: Dec. 26, 2018. Delivery date: Jan. 2, 2019. Use by date: Mar. 31, 2019. You decide if it is/was such a good value." This was to protect the health of others seeking relief from high priced test strips and not knowing the expiration date was much sooner than expected. I included dates and photos. Within 24 hours it was rejected. They don't care about the health of others...only focused on their increasing their wealth and corporate share value.

I have been ordering from Amazon for years now and hold a Prime membership. Absolutely disappointed in Amazon in the holiday season of December 2018 and January 2019. I ordered couple of items and I've seen regular unprofessional people delivering items with their child in the back seat and their other family members at front seat calling me with a Seattle phone number and asking me to go to the gate to receive my items. This is one thing, you can probably get by once or twice however now items are delivered to a public area of our community, unattended and left there without asking for signature or ringing the bell or ringing the door!

I used some coupon codes from a group on social media that said it is an affiliate of Amazon. Well I wrote a bad review cause I received a black tarnished ring instead of the real silver that was advertised. Well my profile disappeared and now I can't review anymore. I called and asked why and was told I received money for a review because that's what the seller told them. I am assuming so his bad review I wrote would disappear. I called and they would not investigate it and told me, "Oh well." I have had Amazon Prime for 8 years. Unbelievable! I asked if it was against community guidelines to use coupon codes and I was told no. They just lost a good customer. Their quality is going downhill anyway and their prices up. I'll pay off my Amazon card and will be shopping on retail sites from now on.

When ordering a quantity of artist supplies, the product arrived from Amazon on time. The insanity was; the invoice and flyer from the seller was included in the packing whereby the flyer advertised the same product for 50 percent less than I was charged by Amazon. To add insult to injury, the invoice listed shipping charges and tax for which Amazon was supposed to ship for free and collected a tax different than the one on the invoice. When cust. service was contacted, they made a complete fiasco out of the whole thing. No More Amazon. I'm done!

I have had nothing but problems with my orders. I will not order another item from Amazon! I'm done with the non English speaking customer service reps. They send emails and never follow through! I live in a rural area and order quite often. Maybe I will try Wayfair. Thanks again for the WORST customer service ever!

My dad and I have had Amazon Prime since 2007. I recently decided to try out some of the smart home devices like Alexa and Echo Dot. These were mostly for my dad as a gift for home security when we are away. Turns out he already has the gadgets he needs so I finally return the various items. I purchased two of them on an installment plan. Little did I know that I would basically be handing over FREE money to Amazon because my return was “no longer needed” instead of “item doesn’t match description” or one of the other reason codes that apparently give you free return shipping.

Amazon could care less whether their delivery people delivery to the correct address. Their delivery people leave packages at my house because they are too lazy to find the right address. Time wasted.

I had ordered a chair through Amazon from a different vendor. After multiple delays on my order, I did my own research and learned it was a fraudulent seller. I was really surprised Amazon was continuing to do business with this seller, that I later discovered had 95% negative ratings. Then, in a documented chat, an Amazon rep told me that I should order the chair through Amazon directly at their higher price and they would refund me the price difference after it shipped.

I have been an Amazon Prime Member for a number of years - at least 7 years. My recent experience shows that Amazon is reaping benefits from the Membership premium as well as a markup of price on the individual item that is offered "Prime." For example, I recently ordered an item that was $26.99 Prime, but also available at $23.89 shipping included and not available "Prime." I opted for the $26.99 item because I needed it quickly, but the tracking information showed the item would not be delivered for one week.

I have an FDA Approved, Class I device that I was trying to list on Amazon. Amazon gladly took my listing fee, but will not post my product, even after sending them all the evidence they needed. I contacted customer service many times, only getting the runaround the same generic emails over and over, that they are working on it and that they know this is urgent. Yet, no calls, no emails, no urgency at all, but they did take my money. I contact BBB, and I still get the same runaround from them. They tell me to work with customer support, I do. They tell me to submit pics of the item, I do. They tell me to send them FDA approval, I do, yet, nothing happens, but they do take my money. Amazon has been the worst experience ever, but because they are so big, they don't care about the little guy anymore.

Amazon clearly doesn't understand that if they are going to charge customers for a PRIME membership and guarantee delivery by a certain date that they need to deliver as promised. I am a PRIME member. I ordered five items three days ago all guaranteed by yesterday. When they failed to delivery I could not get in touch with anyone who had answers or anyone that could tell me when I would receive my packages. The online tracking shows my packages have been out for delivery since yesterday morning and the online representative is saying I should "probably" get them by tomorrow, that would be two days late.

Beware - there’s a scam on Amazon where a “third-party” seller offers a great deal on electronic/camera products that sell for a very low price but require a very long shipment time. The seller’s website on Amazon had several positive reviews and they initially responded to messages/inquiries about their products, however after several weeks the status of the shipment tracking changed and they stopped responding to messages.

KDP publishing services are like a "wolf in sheep's clothing." As a self published author you will lose part of yourself and will be subject to unscrupulous stuff. Yes it is free and it is voluntary. But you cannot sell your book elsewhere. Amazon also pays very low wages to independent authors, less than half a cent per page. Other self publishers are better. The people behind the scenes purposely make it where new authors can never sell a bunch of books. Amazon is only good for authors from Penguin Books and big publishing houses that want to sell digital copies (and hard copies) of their books. Amazon pretends to accommodate authors but they are wolves in sheep's clothing.

I have written over a dozen reviews for Amazon products, all rating a product or experience with 4 or 5 stars, except my most recent review. That last review was apparently "censored" and not published, unlike all the positive reviews. Amazon sent me a structurally damaged and unusable metal chair that had been advertised as "returned but like new." I should note that I have ordered 3 other such chairs, and one was indeed "like new," while the other two had superficial dings in them (so not quite up to snuff.)

I ordered a OnePlus 6t on 5th December 2018 through Amazon and paid the whole amount of 41,999?/- INR to them via ATM card and the product they didn't delivered till 13 and I requested them to get back their product as I have to purchase it from the retail store itself. They processed the return and the product started traveling a distance of 780kms on 17th December 2018 and it's today 8th Jan 2019 and they didn't yet refunded my money yet I called their sucking customer care more than 10 times for the amount to be refunded but they just say that it has been initiated from their side and I have to wait for next 3 to 5 business days.

I purchased a DJI Ronin S gimbal mount with an adapter on Dec. 21, 2018. There was a special of $200 off before Dec 31, making the normal price of $799 to $599. While looking at the item on Amazon, it refreshed at a price of $347! I immediately bought the item and an adapter for $9. The adapter came and I waited, thinking it's busy during the holidays. Into the new year, the price is back to $749 for the product. I contacted Amazon and they told me the order had been canceled, however I still received the adapter??? Customer service told me they are sorry but I can order it again. Now I still don't get the end of year $200 discount. Their response was basically, "Sorry, do you want a $50 gift card."

I have ordered a significant amount of orders with Amazon U.K. due to the fact that we moved into a new home and living on an island with limited choice for furnishings. Without a good reason given, Amazon has suspended me from placing any reviews and when I inquired on why they have done so, I get a generic reply that they will look into it and get back to me when they are ready. Rather than been treated like valuable client, I am treated like a criminal. I have placed my last order with Amazon last night and awaiting my outstanding orders to arrive then canceling my account and my Prime membership. Horrible service from this company and they can get stuffed. Would rather use eBay.

With all of the money Amazon generates, you would think they would have better customer service for people that want to open a seller account. Especially after you enter your confidential information. Disappointed and disturbed by their practices.

I started my membership a couple of months ago with the free trial. I should have learned my lesson then and NOT actually paid the $12.99 for the next month, but I wanted to give Amazon the benefit of the doubt. During the free trial most of my orders got delayed and arrived a day or two after the supposed 2 day shipping date. One order was completely lost and another was delivered to the wrong address by their incompetent drivers. During the second month I thought it would get better once I paid. It started when I tried to link my Prime account with my Twitch.com account and that was a failure. According to customer service it was because my card was not verified, but it was verified enough to charge me for my prime account.

They are the biggest and hold a modern day legal monopoly, they can do whatever they want. They advertise next day delivery and force you to increase the order amount in order to do so, and then when you pay for the order, they change the delivery date. They trick customers into not driving to a brick and mortar store, and they extort more money out of you to do so.

Duplicate order mistakenly placed from 3rd party seller. Calls and emails to seller and Amazon to return large items thru carrier impossible to arrange. Terrible customer service from both! Sealed boxes still here!

As a loyal Prime member for many, many, years, I have never experienced the issues I am now with delivery. For the past three months I have experienced delays on all 6 of my orders. I have contacted customer service multiple times, and they just read off a script. No details, no explanation, no assistance. In fact, the item that was supposed to arrive on January 2nd, wasn't shipped until the 3rd. This was a one-day item ordered on December 30th. Due to the holidays, I was patient. When the item didn't arrive on the 2nd, I contacted Amazon on the 3rd to inquire about the status. That's when I was told there was a delay. I told them I was going to cancel the item, and did so myself; however, I received an email notification later that day stating that it had shipped and was expected that day.

I recently made an order with Amazon and soon received an email from them stating that they had encountered an issue with my account claiming that my credit card company had refused to confirm my name and billing address. Amazon stated that they would no longer allow me to access my account until they could verify this information. In addition to completing all of their recommended actions to provide them with the needed information, I also called their customer service center three times and tried having the credit card company call them to resolve the issue. After exhausting every approach I could think of, I came to the conclusion that the only party not trying to resolve the issue was Amazon. With no apparent remedy to the issue in sight, I have asked Amazon to cancel my account and will be using other sources to complete my online shopping.

Customer service has no authority to cancel an order even if the order hasn't shipped, and even if it is scheduled to take a month to be received. There were full sentences the agent spoke that made no sense, because it was in broken English. Not happy at all.

I purchased iPhone X from Amazon, India and within 2 months of purchase, the screen got defective. When I went to Apple Care at Janakpuri, Delhi, when they opened the phone they found that the phone was already tampered from inside, they intimated me that as the phone is tampered they will not cover their repair under warranty and they wrote the same in Job Sheet.

I am surprised that an American company, like Amazon, bans the sales of certain books because of a politically powerful group. For example, Amazon banned a book by MS King, The Bad War...and there are other books. This should not be permitted by any large company because it stifles free speech, books should not be banned, especially history books because we all know, ”that the victors write the history,” which is mostly lies and damages our society. I believe also, that Amazon banned me from writing reviews because of the books that I read, and review, however, Amazon policy does not permit them to tell me why I am not permitted to review products that I purchase from the Amazon site. All a bit of Big Brother.

"Oops, your product will be delivered in 1-2 days." What happened to guaranteed delivery by date when paying for PRIME. Amazon blamed it on the carrier. No, that's not how it works, you charge for PRIME and 2 day delivery, it's your responsibility Amazon. This was a gift and used PRIME to ensure delivery on time. Should have gone in my car and drove to Home Depot - save the brick and mortar stores!

I ordered a gift for my boss for Christmas, even paid the extra to get there in time. They sent the wrong item and now they refuse to do anything other than standard protocol of having my boss print out a return label and return himself, then I'll be refunded. I asked them to at least mail him the mailing label themselves so it's one less thing for him to do but they would not without deducting $1 from the refund. $1?? They are one of the richest companies in the world and they screwed up my order, they can eat $1. In the end, I am unhappy with their customer service and spent 40 minutes on something I could of done myself if I knew this is all they would of done.

I'd been a loyal Amazon customer for years and all of a sudden I couldn't ask questions or post reviews. I kept asking why with no reply. It was as if I didn't exist. I bought a lot of stuff from Amazon. Finally I had to call about a product 'cause Amazon refused my online questions, that's when I found out I had been banned from any online contact with Amazon other than buying. They accused me of taking money for a good review which is crazy 'cause I don't receive money from them ever but I've given them plenty. All of my Christmas shopping, most every book I ever bought, camping equipment etc. They refuse to even receive my emails. Now all I can do is keep the account open 'cause I have movies on Prime and a lot of books on Kindle. Otherwise I'd close the account permanently.

I have been a long time Amazon customer and I have a real problem with their increasing memberships and unfortunately they do not provide friendly customer service. Also their representatives are outsourced and you always get someone who speaks broken English which makes it hard to understand them. I experienced a decline in service over the years and cannot understand why they want to increase their membership fees when service has only gotten worse.

Having already cancelled my Prime due to delivery issues, I was already losing my enthusiasm for Amazon (Canada). An order from a 3rd party seller a couple of months ago ended up convincing me I can't trust anything on Amazon anymore. Ordered a set of LED bulbs for kitchen light fixtures that are difficult to change bulbs in - so I thought LED would last longer. First they ended up being shipped directly from China, so took extra time to arrive. Now, after three months, 25% of the bulbs failed. So I ask for replacements, but seller no longer has stock. Look at the reviews for seller on US site, then discover they were de-listed for non-delivery and selling counterfeit items. Check my order and discover my bulbs were not the brand ordered (likely counterfeit as well).

I purchased two Mophie chargers for my grandchildren. I love the product and the kids are enjoying them. Amazon lowered the price on them - $15 for one and $10 for the other. When I contacted Customer Service I got the runaround. Bottom line I can send them back at my own expense and when they get them back in house - they will issue me a credit for the original and I can reorder. No one cares it was a gift - I can’t take it back. I’ve talked to four people with no concern for making the customer happy. I’m very frustrated and disappointed with Amazon.

I've been a Amazon Prime member for years always loved Amazon. Till now in the past month they have sent me wrong items, order item I wait two days on just to get a email to say they are being shipped back to seller with no explanation and the last one is I ordered brakes for my truck just to get a email saying they are going to be 3 days late a day before they are supposed to be delivery. Not happy. I think am done with Amazon!!

Five humans and about three hours later, and I still can't access either of my Amazon accounts. Unfortunately, can't find another site with the ease of use... when it works. The arrogance that comes with success has thoroughly toxified Amazon. A quick, painful death to the enterprise would be welcome.

I have been a Prime member for years and to be honest I do not think I will renew. Here's why: On Wednesday, December 19th I ordered 7 items. All were Prime eligible items. All guaranteed delivery, to where I work, by Friday December 21st. When I received my confirmation email, the delivery dates were all Saturday, December 22nd. Since we would not be working Saturday, I changed the delivery location to my home address. All this within an hour of starting.

I have been an Amazon Prime member since they began offering Prime. That free 2 days shipping on items marked "Prime" seems to keep getting longer than 2 days. I am currently waiting on my "Prime" order from last week, that should have been delivered Saturday. Also, I have ordered items that said they were covered by the Amazon A to Z guarantee and when they didn't show up, was told I had to resolve it with the seller, that it would not be covered by Amazon's guarantee. I don't know what is going on with Amazon. Too many third party sellers? It's not the great service it used to be.

I've been a customer of Amazon for many years. In the past year, noticing local FL drivers doing deliveries are in extreme hurry and not paying attention to the way they butcher people's yard and other yard plants and irrigation system. Simply NO RESPECT! Since most deliveries are make during the day, I'm not able to catch the driver causing the damages, so I decided NOT to order from Amazon ever again, it's pretty costly to hire someone to replace some of my sprinkles, just not worth it.

Let's face it, consumers are going to have issues re: their purchases, and because Amazon deals with so many sellers one can imagine how busy it keeps them. Like others, I've had my share of problems, after all nothing's perfect, but I can honestly say that Amazon customer service dept. takes a complaint seriously, doesn't stop, and follows up until the customer is satisfied. This has been the case with every single encounter I have had with them, and I can't say this about many stores or companies. This must be why Amazon is as successful as it is, its outstanding customer service. We should demand this of all merchants, but sadly it's not the case. If you are a customer who wants to be treated fairly, with respect, and always receive personal attention, shop with Amazon.

My son Kyler ** has been contacting customer service to resolve an issue with him not being able to order any products. I've talked to 2 managers and they promise to send you an email and have an account resolution person call you back or email you. No avail. They keep telling you have to wait for 24 hours to get an email or call back. Never happens. They just keep stringing you along instead of getting issue resolved. All of their customer care and managers must all be incompetent. They don't care about the consumers. All they want is your money. They don't care about making things right with the consumer and put of a 1-10 I give them a 1.

I contacted Amazon customer service to find out if it is possible to limit product searches by country of origin (i.e. to show only products made in America). The first customer service agent could not understand the question, despite several rephrasings, while the second agent was unable to provide any information, and was also unable to escalate the question to anyone who could provide information. I remember the days when Amazon customer service staff were helpful and able to speak English, but those days are long gone.

Over the past year, as an Amazon Prime member, I have seen the guaranteed date of delivery continue to extend further out, up to 7 calendar days on my latest order for certain "prime" products . In comparison, I can get similar products from Walmart, delivered consistently within 2 business days without having to pay any annual fee or shipping cost as long as the order is over $35. What is interesting, is that I have a family member who lives in the same small Iowa town, who is not an Amazon Prime member, and she receives her Amazon orders faster than I do. I now wonder what benefit Amazon Prime offers regarding product shipping.

On December 24th, 2018 I ordered an episode of the show, "Lost", from Amazon video. The next day, on Christmas, I stopped at a gas station to pull out $25 from my account and was informed it was frozen. Sure there must be some mistake I checked my online banking to find that a place called "Ooredoo of Maldives" charged my account 15 times on Christmas day for 32.38, totaling almost $500. Having never heard of this foreign telecommunications company, we froze our account, cancelled our cards, and waited for the bank to open back up. They investigated and said that there was some connection to Amazon and the episode we ordered on the 24th.

I don’t know how they can advertise 2 day shipping, many times it’s shows out for delivery, then right at closing time you receive email that it will be a few more days. When you call customer service they say they don’t guarantee the 2 day shipping, just attempt it. Maybe. Frustrated.

Amazon.com stole 209.00 from me. BE VERY CAREFUL! Amazon.com duplicated my order, charged me twice, and now won't refund my money even though the items was returned. I followed their instruction to a tee and still no refund. Customer service seems brainwashed no matter who you talk to!

After Signing up for Amazon Prime I couldn't sign into my account. Customer is had me change my plan to come. Still wasn't able. On 4 different occasions I called customer service and talked to them over an hour each time. They kept blaming me. They and I was at fault somehow. They told me they couldn't help me and suggested I go to a phone store and get help there. Really?

I am sick and tired of USPS losing my shipments especially at Christmas. I pay for Prime so why do I get substandard shipping? My sister had her Prime account cancelled by Amazon because her local post office loses too many Amazon packages. Prime members should never get substandard shipping from USPS.

I just can't believe what I have been experiencing with Amazon but I am more surprised how the firm got that much big with such stupid business model! As a consumer, a customer, I won't ever go back and deal with Amazon, even if said they are the only online portal left on the Net. But as a coder and cyber security professional I see I will have a mission to make sure at least everybody I am connected they will understand how terrible scary the Amazon business model actually hurts themselves.

When I first got Amazon Prime, I paid and got what I paid for. I have found recently they, like eBay are starting to go offshore to places that cannot give you two day shipping and there are more and more of these products, mostly clothing. In addition, I NEVER hardly returned things, but when I get something from China it doesn't fit my granddaughter and it is supposed to be a plus size for me!!!! I am at UPS returning more than ever.

My Amazon account was hacked and Amazon closed my account but they also have not allowed access to my over $11,000 in video and audio licensing in my new account. They said this is their policy. I am SHOCKED at their audacity in just stealing over $11,000 from me and my family. SHAME ON YOU AMAZON.

Many months ago, I listed a number of items. An expensive item sold ($213) shortly after I left the country to work for an international charity for 6 weeks. Upon receiving notice of the sale, I wanted to get in touch with the buyer to explain the delay. However, I can't access the account unless I am home with my cell phone in order to get a message (the two step verification process rule). I have explained that Guatemala is not part of the States, but employees don't seem to care.

There is no easy way to see what charges are reflected on your bank account and where those charges are coming from at Amazon other than going into each order, then into the invoice per order and reconciling it that way. This is extremely time consuming and Amazon have confirmed there is no other way to do this but to go through this tedious process per order. You would expect that there is some sort of statement from Amazon that summarizes all the invoice charges in one place.

Getting 2-day shipping as a Prime member is apparently no longer on the table, the customer service help is offshore, and they have no idea about what the products are when you try to get help. Amazon once had great customer service, now they are completely indifferent, not even bothering to answer email inquiries and being next to useless over the phone. May they perform osculatory acts upon my posterior.

I’ve been an Amazon customer for many years, and I’ve had Prime for most of them. It used to be that I could find what I wanted for a cheaper price and have it delivered quickly. Now the prices aren’t nearly as competitive, but worse is the delivery. USPS, and UPS got my packages to me quickly. They didn’t lose things. They bothered to knock when they dropped things off on my doorstep.

I ordered Arctic MX-4 thermal compound on the 25th Christmas Day. Prime guaranteed 2 day delivery by the 28th. Still in Amazon's hands on the 29th. What is up with this crap. I pay for Prime. I expect Prime benefits.

Amazon adds a description for their Samsung Galaxy Tab A 10.5", Black (SM-T590NZKAXAC). They refer to an S pen that comes with the tablet. It does not. False advertising at its best!! I called support and the agent agrees that it does stipulate this and it should then provide the item. She says she has to upgrade this to a supervisor. I wait ages to be transferred and as soon as she picks up, she says, "Hello" and hangs up. I get a call back and she hangs up again. Then silence!! Do I have 2 hours to spend on this? No!! Will seriously consider cancelling my Prime membership now.

Wow. I have been shopping with Amazon for YEARS. Their customer service now is horrendous. Extremely slow, lots of repeating and no resolution. I ordered 2 echos, only 1 arrived so they sent a replacement. I wasn’t able to register them. When I connected with customer service, they gave me the runaround, kept transferring me and took up a lot of my time. They take 2-10 minutes to respond to a question. I’m done with this company.

I have been a long time Prime member and order from Amazon weekly. I ordered a Fitbit Alta HR as a Christmas gift to myself. I already have a Fitbit Alta and wanted to upgrade to an Alta HR. Long story short, I received the wrong item twice. The best they can do to fix my problem is to offer a refund. The "manager" couldn't even figure out how to email me a return label. His exact words were, "I'm at the mercy of the computer". Thanks Jimmi, I will try your competitor, Jet.com. Now the item that was on sale for $98 is no longer on sale and cost $32 more from Fitbit. Please watch the description when ordering from Amazon, you may not always pay for what you intend to order. #dissastisfiedexcustomer#

Ordered an item a couple weeks ago for $49 and it dropped now to $39. Figured most stores offer a match policy. I would contact Amazon to chat about it. I started the chat and explained the issue. The agent said he would transfer me to someone who can help. What happened after was almost comical. The 2nd agent transferred me to a 3rd agent. 3rd agent looked and then transferred to a 4th agent. Not joking! They did not say anything besides that they will connect me. 4th agent straight off the bat told me no. Not even apologizing for the fact that I was bounced 3 times. I asked to speak to a supervisor. The supervisor *argued* with me on chat that I was wrong - twice! I had to explain to the supervisor my point, and only after I explained he flat out said no again. Also no apology from the supervisor whatsoever. Terrible service.

The customer service outsourced to India is terrible!!!!! They do not comprehend simple things. Like how a credit card dispute works in America -- I am not exaggerating. It is terrible!! They are charging me twice for the same order# and they have now given that order# two transaction dates. I have went back and forth with them for weeks even with proof the order# is paid!! I even repaid an order that wasn't mine to try and resolve it! Terrible!!

On August 28, 2018, I ordered a set of speakers through Amazon for my son. The speakers were ‘delivered’ on September 10, 2018. Although the delivery contract specified that the package could only be delivered to my son upon receipt of his signature, the FedEx delivery person instead gave the speakers to another individual in my son’s apartment building. This individual signed his name as ‘Tommas’ - a name with which both my son and I are unfamiliar. ‘Tommas’ has since made no attempt to return the speakers to us. One can only conclude that ‘Tommas’ stole the speakers, and that this theft was facilitated by a failure to uphold the delivery contract by FedEx.