Amazon.com Reviews

I ordered a play structure for my son's second birthday. I ordered it over a month in advance so that I'd be sure it was ready in time. I told family and friends not to get him anything because one big gift was all he needed. Two boxes arrived and I hid them in my basement. The plan was to build it the night before his birthday, while he was sleeping. That way, when he got up the next morning, he'd walk outside to the surprise. After he went to bed, my husband, father-in-law, and I, got started building it. About five minutes in, we realized there were some big important pieces that weren't in either of the boxes. So I checked online and discovered that the shipment was supposed to have three boxes, and that the third box was missing. I spoke to someone at customer service who told me that it looked like the third box was somewhere in Ohio (I'm in California). The customer service agent I spoke to said that I should wait five days. It's been five days.

I have ordered a mobile as gift for my beloved one but Amazon failed to deliver on time so this made everything worse.. Don't book in Amazon, very bad experience you will face for delivery. Even delivery boy will not respond your calls, he will disconnect or switch off the phone...

Ordered 3 toilet brushes with holders. They send me one correct brush with holder and 2 other wrong brushes with no holder. Called them and they are useless. Telling me if I want a refund I can send the others back. Great. So now I have to waste my time correcting their mistakes and I get no compensation. I remember when there was a time that Amazon cared about customers. Now they think they are the only game in town, well guess what. I am cancelling my subscriptions and will be using the competitors. Let me know when you decide people matter again.

I ordered a book to be delivered to a office on a site that is open 24/7 - 365. In other words it is NEVER closed. When you arrive you call in at a call box direct to the office. UPS and FedEx have no problems. Apparently Amazon Drivers do. The driver claims to have tried to deliver on a Sunday, 2nd attempt two days later driver just shoved the item under a fence in the middle of a thunder storm that raged for 7 hours. Needless to say the book was ruined. Amazon had UPS come the next day for a pick up of the damaged item. Amazon Delivery was to deliver same day. They arrived at the site and drove around and left without delivering. TERRIBLE SERVICE. I have requested to not use AMAZON delivery and was told you can't choose. If they keep with Amazon Delivery I will choose to order elsewhere regardless of the price. I want the items I order delivered.

I buy a lot of stuff on Amazon. Why on earth can't I search my previous orders by dollar amount? I'm trying to figure out what I bought months ago and all my credit card statement shows is "Amazon" and a dollar amount. Trying to find what was purchased requires opening up each invoice in the orders list on Amazon. Beyond arduous.

The customer service people were very polite. I ordered 2 identical hydraulic cylinders. I had to reorder another cylinder because of the cancelation of just one of the cylinders, but the cylinder went up $19 from Sunday to Wednesday. Amazon I has given me a $19 credit on shipping but the shipping was free! Their excuse was 3rd party, the original order was 3rd party! Lame excuse! I wish I didn't need a pair but I had to pay the higher price. I am very dissatisfied with Amazon and I doubt if I will ever use the shipping credit. Amazon is a rip-off. I called CWA Hydraulics and was told that 2 cylinders had been shipped to Amazon warehouse. I believe Amazon lied to me about the availability of the one cylinder. One cylinder was $117 the 2nd $136. False advertising, when I searched again for the same cylinder there was MANY available. Liars, liars, liars.

Purchased 4 of these tablets in Nov thru HSN (2 for 99.99) and read screen was unbreakable. Not true. It is cracked due to being dropped and Amazon doesn't stand behind that fact that it won't break. Very disappointed and will not buy any more Amazon tablets. Was told I would have had to buy extended warranty but didn't read that anywhere when I purchased them or I would have. Just not satisfied with explanation given to me. Tablet should be fixed or replaced. Not a happy customer.

I received a package from Amazon.com that had a broken glass bowl in it. I didn't know it was broken until I pulled it out of the box which it was sealed in tightly. The glass shot out all over me sticking into my face arms, feet, stomach, legs & thankfully I closed my eyes otherwise it would have gone in my eyes. Besides the fact I had to make numerous calls people were NOT calling me back. I finally called & requested a manager. We are Prime customers & have been for many years, also we sell our educational music as dealers. FYI... I have MS, low blood sugar, 1 major concussion & 2 minor ones.

I have had a good experience for the most part from Amazon, but they allow some "bait and switch" vendors to sell products from their website. I ordered an item advertised to arrive within a week. The vendor charged my card, reserve a tracking number from a carrier and then changed the delivery date to 2 to 6 weeks. Since they had reserved a tracking number I was not allowed to cancel the order even though it had not shipped. I showed proof of this to Amazon and they ignored it saying it had shipped. I had to get the BBB and my states AG involved for Amazon to even listen to my complaint. It would not have been a big issue except that Amazon refused to listen to my complaint and then flat out lied to me about the item being shipped even after I showed them proof that it had not been shipped. I got the feeling that their service reps were reading from queue cards and never heard a word I said.

I began receiving 8-1/2 x 11 statements after I remarked to a customer “service” rep that I couldn’t read the tiny print of my bill account number. This oversized bill is pages and pages long. They still send the regular sized one too! With the landfills overfilling where I live, we do not need this. I repeatedly emailed and called, telling these people to stop sending the oversized bill.

I have literally spent thousands with Amazon every year for at least the past 5 years. A small vitamin order for $32 was debited and then returned to my account unbeknownst to me. The first time I heard about it was when I received an intimidating letter from TRS, their collections agency. I didn't receive a notice from Amazon that they had mistakenly returned my money to me nor a payment request of any kind. I simply received an intimidation letter from their collection bureau. I have spent close to two hours with two different Amazon Supervisors who kept telling me they understood while doing nothing to satisfy this terrible business tactics employed by Amazon the moment they thought they were out $32! I am going to their competition and you should, too. Perhaps a little less convenient, but it's time to send this clown a message!

This company has great deals and I also find the prices here are lower in many cases than Walmart. I shop here almost daily and have spent thousands. The thing that gripes me is when I want a smaller item (under $25) it is impossible to get without a shipping fee. Every time I want something small, it says "shipping free over $25". Thereby I eventually go to Walmart or eBay to get that particular item. Amazon needs to discontinue this practice for more purchases!

Amazon has put my account on hold. When I asked they said it was a billing issue. I have tried to work this out with Amazon as my account was hacked. I even have proof from my bank as the purchase was from another state. I even had to change my bank info and open a new account because my account was hacked. They bought stuff with my bank account. Amazon has been really rude to me and is sending me to TRS Recovery Services. These people have bad reviews and I have tried to call them and email them without resolve. Instead of caring about customers Amazon has given me the run around. They have told me I cannot email or talk to an account specialist.

I’ve about had it with the poor delivery and customer service lately with my Prime Membership with Amazon. Twice now it showed my item as delivered and yet they delivered it to the wrong address. The 2nd time this happened, the driver took a picture of the package in front of a door that wasn’t mine! I called Amazon that same evening and was told by a customer service rep (who I could barely hear, due to a ton of background noise on their end, and who put me on hold for 7 minutes) that “The driver goes off a device and sometimes that device is wrong”.

I have faced few very bad experience with Amazon like product is not reached to me after so long days & when I cancel the same I won't get money back & the worst customer care ever I found. When I talk with them I feel like I'm not talking with any human just a robot programmable device, pathetic. I use to shop for a long time but nowadays it's just so much more than worst.

I had a problem with Amazon so I contacted their customer service and I just want to thank Josie because she was the best help I could have received. 10/10 service. Definitely give her a raise. She deserves it. She was so nice and helpful.

I have ordered a memory foam pillow with Amazon India and when I got my parcel all I received was a small package with bundle of newspaper in it. I complained to Amazon but they failed to take any action against the seller or ask the seller to supply the original product to me. Unlike Amazon outside they even did not compensate me for price difference at all. The seller is still listed on their website. What a shame!! I do not have any escalation matrix also available. Why do you have such poor service in a geography where the potential market size is larger than a billion customer.

I have tried to get a hold of Amazon.com regarding a recent interaction that I had with someone selling from Amazon.com. I went to the A to Z return policy about an issue and it has not been resolved. No one has tried to get a hold of me and I have tried multiple times. I usually do not have a bad thing to say about Amazon since I normally give them a lot of business.

I order Pureit water purifer from Amazon for my parents, who stay in my hometown, and they have no idea about online shoping. But they had realy worst experience about it as the product they recive was damage, my mom even freaked out as it was the first time she received an online order which was damage. Worst experience of online shopping with Amazon.

I purchased an item on Amazon. Their provider of this product sent the wrong item. Amazon had to be involved because their provider, Home Brew Ohio, is a dishonest company. Amazon said the only way to get refund is for me to pay out more money to have item returned. They even know this company is not honest. Because they also informed me to have item tracked, insured and signature received. To make sure this company would not lie about products return. I will tell everybody, "Stay away from Amazon and Home Brew Ohio."

Few weeks ago, I spent almost $100 to buy 6 toys for my kids from Amazon. In tracking number, they were shipped into 1 package; but Amazon shipped to wrong apartment and I didn't get them. The shipping tracking showed a name signed person but not from my family members. I contacted to Amazon and they opened the investigation case; after 3 days I was be back to chat with them; and they said that the delivered package was to right place.... They won't accept to refund or replacement. They asked me to report to local police. I paid, but get nothing. It is not fair for me when I paid and they shipping to someone else. From now, I never purchase from Amazon anymore. Amazon is very bad customer service. From that, I can learn experience: just drive to Walmart or Target and buy; at least you can get the products which you pay.

So this all stems from me just wanting to add my phone number to my account under my Gmail. Two days ago, I go and try to add my phone number to my account, but it would not let me because I already had another account under my phone number. So I wrote to them to close that account so that I could add my phone number. Flash forward to today, I go and trying adding my phone number again. This time, I was able to get through verification codes and such, but again, I could not add it because my phone number was associated with my closed account.

I ordered an Adidas team toiletry bag, and received a very cheap and tacky plastic ring! The ring was posted from China. I am incredibly disappointed, and have contacted Amazon numerous times through email, and by 'live' chat service on their website. The chat was not responded to at all, and have had no email contact as yet. The ring is so cheap - coloured gold plastic, branded Cartier - lol.

Amazon marketing types have lost their integrity. I don't need to be specific because even the most Neanderthal & honest person has looked for a specific brand, specific size or characteristic when searching on Amazon. Instead of providing that brand and size, they provide other brands and incorrect sizes that waste enormous time for serious people. I've complained periodically to the customer service personnel, but have not once received a call-back. How in hell can the wealthiest person on earth allow this to happen? Because he's probably doing the pimp-walk and has personal buyers who buy products for him.

I had ordered a DVD on Amazon and chose one day shipping. Waiting for my package to arrive, I soon discovered from an email that they sent me that the package was delivered. I look in various locations where they usually leave the packages and was not there. After further investigating, it was made known to me that was given to some resident. This makes fourth incident where Amazon did not deliver in the delivery time frame or they just didn’t at all. It used be a top notch company in my book but it has gone downhill.

About a month & a half ago, I ordered 5 items on my Amazon account. I've placed several orders before & the biggest issue I have had was Prime is not delivering in the 2 day window. My order had gone over the estimated delivery date about 2 weeks, & reported it as delivered. So I called Amazon to find out where it was. The representative explained to me that my items were in fact delivered.... to a house two miles away from where I live in my apartment complex. Not only was the order overdue but they had delivered in to the wrong house, in a different zipcode. Awesome.

I had a problem with an item that Amazon promised to replace. I never received the item, called customer service. Spent hours on the phone with different representatives because I could not understand what they were saying. I kept asking for an English speaking rep. The last rep. I spoke to, English is not her first language because she was located in the Philippines. WTF??? Was my issue resolved, not sure, could not understand her. I will cancel my membership. Thanks Jeff Bezos, too busy sending nude selfies to your mistress? Don't care about your customers? I am through with you.

I am a Prime member and I order 20 Drones for a project and they accepted payment but have not shipped, and I received no emails, I called and the customer service person told me that the fraud department put this order on hold, but I received no email which she confirmed I should have received but never was sent from AMAZON so then she is like it could take up to 24hr for them to respond to you. This is ridiculous. I have been purchasing for year and shipping to the same address. The service is getting worse and they are charging more, I am going to cancel membership. Walmart is stepping up their game.

I have 2 accounts and Amazon does not differentiate and keeps defaulting to my personal account/card and not the State of Texas credit Card. Amazon refuses to fix it and uses the default as a claim to hold me responsible when I did not set a default, it did. I call ask for their guidance, they tell me it is working correctly, then it doesn't! I have lost hundreds of dollars of my personal money because I do not know what has happened until they charge my personal credit card. They even set-up an Amazon Account and never told me or sent me a card. Customer service is the worst pretending to have fixed the issue but it is not. I work for the State of Texas University and Amazon.com is a migraine because no one knows anything or can fix anything and talking to customer service is like talking to a recording that says the same thing over and over! This is one very unethical company! I can't even get receipts for charges!

I am so disappointed with Amazon’s customer service. I ordered two items as gifts for Mother’s Day, and specified a delayed shipping date of May 7th (which was offered by Amazon). I received notification on Saturday that one of the items would be delivered Sunday. I contacted Amazon and spoke with a representative, who assured me the package would be intercepted on Sunday since no deliveries are made that day. I later received notification from USPS that the item had been delivered. I called Amazon again and told them that I had another order set for delayed delivery, and explained how upset I was with the early delivery. I was informed a representative would be calling me back to discuss it. That never occurred.

Amazon has announced that it is going to be giving its Prime members one day shipping on certain items. I would like Amazon to first get things to me in the promised two day shipping as promised! At least one out of ten orders [and we order a lot - especially after our house burnt down!] don't get here in the 2 days stated when I checked out. And now they no longer pick up packages - you have to take it to a UPS store yourself. One of the reasons I used to like Prime so much is because I am disabled and it was extremely helpful when I had to return something - UPS came by and picked it up! No longer. Additionally their return policies have changed - now when I need something returned - Amazon has to "approve it". Unbelievable. Another company that has gotten too big for their britches as they begin to make millions off of consumers.

I was looking forward to trying my new monitors after ordering 2 ViewSonic VA2719-2K-SMHD for £216 each. Unfortunately Amazon delivered 2 ViewSonic VA2419-SH worth £100 each. After informing them they created an order to send out 3 2K-SMHD instead of 2? They realized their error and sent a collection for the 3 replacement monitors before they arrived, then later the same day the 3 monitors arrived and 2 out of 3 were still the VA2419-SH models. After they made 2 incorrect deliveries they are now suspending orders from the website and have left me with no realistic option but to purchase my monitors elsewhere. I have wasted over 3 hours on this and the overall service has been truly terrible and really let me down.

I placed an Amazon order Friday April 26 at noon, all Prime items. Order SHOULD arrive Monday April 29, by 8:00 pm. I placed a Walmart order same 4/26, same time, order arrived SUNDAY afternoon. Walmart now has FREE SHIPPING with $35.00 orders, but who knew they would deliver on SUNDAY! On one hand, an Amazon order placed 4/26 arriving 4/29, by end of day isn't that bad, except...an Amazon Prime membership cost almost $120.00! Bad when you're a senior on a budget! And now, Amazon is talking about a ONE DAY Prime shipping: That will never happen! Just another way to entice people to buy a Prime membership.

I mistakingly placed an order but within a minute realized the mistake and cancelled the order. Was told the order could not be cancelled because the "shipping process" had already started. The funds were put on hold by my bank (pending). Was told they would refund the money after they had the item. Legally, the courier is their agent and as soon as it is in the courier's possession, it is considered in their possession. Was told it could take up to 14 business days for the item to be returned to them, then another 3-10 business days for the refund to be made to my account. WOW With all the speed of a glacier!

I have been unable to purchase Kindle books from my Kindle reader because of software upgrades not being current. I’ve had the reader for almost ten years and never have I had to upgrade software. I assume it has been downloaded automatically until this point. Over the course of three days I’ve had three representatives offer me a 15% discount to purchase a new reader. I can live with the fact that I am unable to further purchase books using this reader maybe because of age but one of the representatives decided to try and unregister my reader to see if that would help. In so doing my 196 archived books disappeared from my reader. Their solution to this problem is that all my books are stored in the cloud and that I have access to them via my other readers such as iPad and iPhone.

A week ago I agreed to Amazon a free one week HBO. 7 days later, I cancelled. I didn't receive any confirmation #. Now, representative George tells me that I can only get 76% refunded. No wonder Bezos is rich, ripping off customers like me. I'll keep my online purchasing to eBay, walmart.com and specific companies that are honest. You may be rich Jeff, but you're still ugly in so many ways.

Actually my account was on hold. Am asking them to reactive it from 15 days but still they are telling 24 hours or 48 hours. My problem is if the account is hold then don't let to add our money to pay balance or else they have to give access to buy the product right. But they add money from gift card to Amazon Pay balance but now they are saying that we can't retransfer to any account or to your bank account. But now am not able to get my money back and also can't able to order any product from Amazon using pay balance. They are still saying that, "We can't able to help you." These guys are all fords... They lost my money... Don't add money to Amazon pay balance at any cost.

I live in a gated community. My address is actually for the back side of the complex but then so is my neighbor and my daughter which get Amazon packages all the time. I have been a member Prime that is since 2012, every time I order something they come to the back of the complex not the front main gate which is where you should come, then I don’t get packages, to solve this issue I had packages come to my work.

I ordered a shirt this morning and was using reward points and a gift card. I submitted the order and the reward points were not applied although it showed up in both payment balance and Order Summary. I called and lady said this was due to "multiple payment options were used"??? I spoke to a customer service rep who said that was not true but because the order was cancelled the reward points go away for 48 business hours and there is nothing Customer Service can do to override the process. Amazon getting too big??? I will now have to wait 48 hrs to place my order... if I do.

I routinely get my Prime later than 2 days. When complained it is always the post office fault. Where I live it is custom for UPS to transfer packages to the USPS to do the actual delivery. So I dropped my Prime and guess what ...The same time for Prime. So for me Prime does not work.

I have had a few bad experiences with the delivered products from Amazon (damaged 2x in a row, unable to return something because I didn’t have a large enough box, stolen/missing items). However, every single time I call Amazon customer service on the phone, I am given incredible service. (And I’m not a prime member.) I was terrified to call the first time, having dealt with large corporation “customer service” before. I have had the agents go completely above and beyond though to help me figure out unique problems or to make sure I’m not paying for damaged, missing, and unwanted items. I’m a realtor for CO, I’m not a spokesperson, I just know good customer service and I think Amazon trains and holds their agents to a higher standard, and it shows. I can’t speak to their email or “chat” customer service, but in my experience, I would never use those. Just call, be nice, explain your issue, and they want to help you solve it! (Speedy service, too. I never? — or rarely at least — have to wait for an agent.)

I was shopping for a WiFi card when one of the top results on Amazon as well as their "Amazon's Choice" was a dual band PCI card by MSI. Having a soft spot for MSI and Amazons Choice I hit "Buy it Now" in a moment of absent-mindedness. Upon reading the 8 reviews (seriously how is this Amazon's choice?!) I discovered the card not only was loaded with an almost 5 year old chipset (ancient in network tech), but half the reviews complained about it breaking in the first month. I immediately attempted to cancel the order.

I purchased these locks and on receipt, the product did not match the picture on the Amazon website. These cost £44.97 and I made my claim for return on the same day. Received confirmation from the seller that they had approved the return and received a mailing label where I had to pay the return postage. As you can imagine these are heavy, and therefore I requested a pre-paid postage label. No communications from the supplier from 17th March - 17th April. Then they asked for photographs.

We ordered a bike for our granddaughter when it went on sale, only to have Amazon and the seller not confirm or honor our order. When you click on buy it again, Amazon shows that they have these in stock and available to ship in 2 days, but at double the price. Classic bait and switch. The seller still will not respond after a month, and Amazon will not honor the sale price. They tell me to cancel the original order and to reorder at the new price.

I placed an order Friday, was suppose to get it Saturday, it doesn't happen. "Amazon says they delivered it to the wrong facility". Englewood, hello that's where I live. Next day said Amazon sends me another message. It's out for delivery. Guaranteed delivery between 4 and 9 pm and I can track the package, I start tracking the driver. They are down the road about 5 blocks. Guess what? Never shows up. I call customer service and they can't answer my questions on what is going on. Their answer was to call back in 5 days.

I purchased a Kindle Fire for my son and it has the worry free 2 year guarantee. The LCD screen broke and when I called the lady I talked to went above and beyond what would normally be expected. My ex and sons live in a different state and the Kindle ended up being registered in her name. The lady with customer service spent to time helping me search for that info and helped me take care of the situation. Best call to customer service I have ever had with any company. Thank you!

Due to fraudulent charges on 2/14/19, I CHOSE to put a hold on my account. When I called back to have it lifted, they said they would send me an email with directions to do that. I have spoken with them 9 times since and STILL not lifted. Exhaustive details below from EVERY time I have called. Notes are below in order of most recent.

Purchased item on Amazon in late Dec 2018. Item was defective, let merchant know; even sent pics of defects to them. I didn't want to use this part since it was for the front steering, possible safety hazard! I had to pay shipping to return the part also. Amazon has opened numerous emails/contact attempts to merchant, who has said all along they would refund, in writing. The merchant now has the part, my payment for shipping, plus accrued interest on cost of part. They say they are "still searching their warehouse" for part, even though FedEx shows it was accepted at their facility, which has been over a month now. When I try and leave a truthful review, with no foul language, or non factual accusations, Amazon then blocks the review.

I've been a long time Amazon Prime member. For the past year, I've noticed a disturbing trend in Amazon "FREE" shipping. When shopping, it will state that if I purchase the item within a certain amount of hours shipping is "promised" on a certain date. When I click on the order button, that promised date is magically changed to a much later delivery date. I did contact Amazon Customer service, and they stated that the delivery date is based on availability and that the date can change "while" you are making your purchase. This happening a time or two, ok, the odds are it can happen, but to the extent that it is happening now? I am rather in awe.

I am Rupesh ** from Kolkata. Please be informed that I had ordered RedMi Y2 Mobile phone online through your website on 14th April 2019 which was delivered to me on 15th April 2019. I had paid money by my debit card on the delivery of my product at my office address i.e. ITC Sonar, 1 JBS Haldane Avenue, Kolkata - 700046.

I think I am done with Amazon. I cannot even remember how many times I have been told a delivery time when I place an order and then it magically changes when I track my undelivered item. I ordered a phone cover and paid $11.19 extra to have it delivered by today at 8 pm. Item was a no-show. I get on Amazon chat and explain the situation, request a refund, and even show the rep the original promised delivery date. The rep keeps telling me the delivery date is tomorrow by 8 pm. I explain, again, that the original promised date is today. I request a refund of the expedited shipping charges and I was told the item will be there tomorrow b/c it is just a few miles away. If it was just a few miles away, then why did it not make it to my home today? Sorry Amazon, my business is going elsewhere henceforth.

I ordered Easter gifts... Got an email back saying the gifts would be delivered on Saturday (the night before Easter). By Saturday night, I hadn't received my gifts and tracked the package only to be told they would be arriving 4 days later. I pay a yearly fee that guarantees me 2 day delivery which doesn't always happen, but on this case was unacceptable. I want my annual fee refunded.

I own an independent and well established retail shipping store that is an UPS authorized shipping location. We have serviced our community for 32 years and are very well known and relied upon in our little part of the world. The Amazon QR scan code package returns methods has caused an alarming number of negative customer experiences. Only UPS Store franchises are able to scan these codes and help the customers. The problem is the average everyday person does not differentiate UPS stores from other authorized UPS shipping locations. They bring their items in and we have to explain to them why we can't help them.

Used to be quality products. Now it's all junk. Someone orders from Wish app and resells for twice the price. We ordered shoes for my son and when they came I could tell from the smell and packaging it was from Wish so I looked them up. Sure enough they were right there for half the price. Absolutely ridiculous.

Why am I paying for prime delivery when every time for the past two months (5 deliveries) I get a notification that they couldn’t leave it because there was no secure location? Out of 5 deliveries they had no problem leaving the $60 video game out at the front door on the first delivery attempt but the $14 package with office supplies required two delivery attempts and a signature. One delivery I answered the door for the second time and was greeted by two people who did NOT speak English, today while I was waiting for the second attempt delivery (of cat food of all things, not a diamond bracelet) I had to run outside after the delivery guy to his rented u-haul truck and he was deaf.

Dear all, My Product ID - 406-9982755-4941910. I recently purchased an AC, and there was offer to convert your paid amount in to no cost EMI. But my EMI has been not converted and due to this I have to bear the loss of INR 300. Well before this I tried to resolve this issue with calling Amazon team, but I received very disappointing response from their executives. There is no doubt I was frequent buyer from Amazon and trusted a lot on Amazon and their services. But due to this incident my trust has been broken completely. I have waited a lot to resolve my issue but looks like Amazon completely ignored my request. I have genuine concern and loss due to their process loophole. I will not leave any of platform of customer complaint to raise my issue.

I would like to thank the excellent customer service, excellent products, and easiness of the website. Amazon is the best for buying whatever you need, and fast shipping, with free delivery sometimes. It's just a great place to shop!

I have been a very loyal Prime customer of Amazon for years and up until this last year have been so impressed with their customer service model. I recently was the victim of fraudulent activity on my account and the customer service in trying to deal with this issue has been horrible. I have called multiple times regarding digital gift cards being purchased through my account and follow up emails galore. It has been weeks and still no refunds or response from their “security department”.

I place an order and by my mistake I overcharged my card. Replace the order with the correct information and Amazon was quick to send me a confirmation email indicating that my order would be delivered within a few days. At the end of the week I got emails saying that the orders were delay to a further delivery day, nothing else. Monday of the following week was here and nothing, I contacted Amazon and I was told that the order was never place.... but I had confirmation email....

When an ordered item did not work out, Amazon was quick to replace my payment, and suggested I keep it rather than return. I attempted to send thanks only to discover there is absolutely no way to reach them via email! The next best thing was to thank them on Feedback... "Although I tried everything to forward a thank you via email, that way of communication appears to be an Amazon 'vaulted' secret, so... Thank you very much. I will donate this unused cable to 'Computers For Kids', a local way to help those less fortunate."

Amazon used to be a good company. Ever since Bezos became the richest man in the world they apparently stopped caring about quality or customer service. I ordered the Onelink Safe & Sound by First Alert and they sent be a clearly defective customer returned item that already had the "discharge" tab on the back poked through, which permanently disables the battery after the smoke detector has failed.

This company has ripped me off. After being a loyal customer for years and spending thousands of dollars in the last year alone, They close my account for "security" issues. Costing me my $200+ gift card balance. My remaining months of Prime service etc. Their customer service is very difficult to understand and all they want to do is tell you what they can't do. NO HELP > Absolute Thieves.

I have placed my book order at AMAZON.com Turkey website. However, I have never received my order. I called Amazon Turkey office many times and informed them. But, yet no solutions. It has been more than a month; I have not received any explanations, nor my book nor my money refunded! I never recommend Amazon to anyone. There are many other platforms work much better and reliable.

Amazon's customer service has REALLY gone downhill in the last year. At first the reps were very helpful, caring and wanted to make the customer happy and it was like that for years then in the past year the reps started being a hit or a miss (with way more misses than hits - about 40 misses to 1 hit). You'd have one rep who would be super nice, helpful, wanting to make you happy and be sincerely apologetic if there was a problem then you'd have a buttload of other reps who would not give a flying rats ** about your problem and now all the reps are just straight trash.

Purchased device from Amazon that failed, returned and they replaced. Replacement did not work and they refuse to refund money. Reported to BBB and Attorney General and they ignored them and me. Do not buy from Amazon, they lie and cheat you.

My 8 month pregnant wife, was sent to Chennai India from Dubai for her delivery and was unable to cope with the hot climate in Chennai. I decided to act urgently in getting her an air conditioner on an urgent basis. I checked Amazon, Reliance Digital and Flipkart. While all of them had almost similar delivery times, I chose Amazon as I've used them multiple times in Dubai.

I have purchased through Amazon.com more than a handful of times, and 7 out of the 8 times I have purchased using the site I have gotten the wrong item, not received the item all or being charged an substantial amount, almost $100 just to return the item! They are ridiculous thieves and I can't even begin to understand why people purchase from them.

I ordered the Traveler's Choice Birmingham 21" Expandable Rollaboard, Black. The item was delivered but was red. The order was fulfilled by Amazon. The box said it was black, but it was red. Back and forth with Amazon, it was determined that a black one was not available. The only option they give me is to return it. I ordered this particular bag for a reason. I am going to keep the bag but no one wants to do anything about it. I finally just asked for a refund of $10 or $15 for the pain in the ___ this has been. Their response was that I could return it and return shipping charges would be waived. If I return I shouldn't be paying return shipping charges anyway. That is probably the cost of the return shipping charges. I seem to be left with no options.

I received a delivery today from Amazon - made sure I was home to receive it. Website stated it had been delivered and even included a photo of the box on a wooden step. I live on the second floor of a 3 story garden type apartment, so all the stairs and doors are outside; no secure building with a front door. The package was not left outside my door, or anywhere near my door. The package was left on the bottom step, ground floor, 2 flights down from my apartment. I'm becoming less and less happy with Amazon delivery, and this was the worst yet.

I have recently open an Amazon.com account and try to purchase few items for my hunting trip because I found it for a nice price and I also try the 30 days Prime benefits. But anyway, after I was done purchasing my items for about $460.00 I receive my order confirmation and everything seemed to be good but after few min later I got another email saying that my order can't be processed and I need to verify my account and my credit card information. I had no problem with it so I provided my name and address that matched my credit card info. But I still receiving emails to confirm information on the credit card. And I have check numerous time if I entered the information correctly with I did.

I got set up for a free month's trial, I cancelled but am still been charged. Have tried to sort out with customer service and get left on hold while been charged expensive ph charges and still no wiser.

You pay $30 for shipping and the product shows up late. 3 times in a row I have paid for a guaranteed next day delivery. Once you check out you get an email from Amazon with an "expected" delivery date. That's pretty dirty, they take your money and tell you the delivery date is guaranteed, and as soon as your order is placed and everything shows up later than you need it to. Customer Service is a joke. I will never order anything through Amazon again.

Amazon just blocked me from writing reviews for absolutely no reason. It says I violated the guidelines Which is a joke. And even some of my older verified purchase reviews are hidden by the sensitivity filter. I think it's pretty common knowledge Amazon is full of fake reviews and yet I can't review products they actually know I purchased. Even though I come across items with nothing but perfect 5 star non verified reviews constantly. What a scam. If it weren't for the free returns on many things I'd cancel my prime membership and stick to eBay. Just remember not to trust any reviews on Amazon and make sure you can return any items you buy.

Delivery dates cannot be depended on and if you don't receive customer service is a joke. When you can get in touch with them their accent is so thick it's hard to understand. The carrier is usually blamed, same with late deliveries. Amazon sells products it won't stand behind and makes promises it has no intention or desire to keep. They just want your money to hell with the customer.

After over a month of calls, emails and chat direct with Amazon I still have been unable to get them to return the 540 books I have purchased over 13 years from Audible. They are a disaster to deal with. Spent hours just waiting on the phone at my cost. I truly believe they hope I will go away. I have endeavored to escalate the matter over and over again, and all I get is a different Call Centre person who offers the same ritual response that does not help in any way. The latest was 19 days ago when I was told they could now return the books and all would be worked out, after more follow up as to why nothing is happening I was told it would be, you guessed it - 5 more days! This company needs to be kicked in the rear. I have a CASE ID and email trail to prove what I have just said. Although I did not tape the useless phone conversations - wish I had, as they are enlightening as to how terrible the service is.

Ordered a product from Amazon.com in March 2019 and at that time I noticed that I was also charged for an Amazon Prime membership which I DID NOT subscribe to, nor do I want. I called the customer service number and I was told that it would not be a problem to cancel and I would receive a credit for the charge. It has been 6 weeks now and still no credit, so I contacted Amazon customer service again.... which I believe is in India, every time I call I get someone with a heavy Indian accent. I was told that a credit was issued but to date, no credit appears on my credit card statement. Amazon buyers beware that you could be charged for something that you didn't subscribe to!!!

I ordered a product on 2nd April 2019. The delivery date was on 8th April 2019. The product was not delivered but in my Amazon app it is showing that the product was delivered. I contact the customer care and registered the complaint but till now no response. They are saying to wait till 15th April 2019. They even do not maintain the regional Amazon dealer details and contact numbers. When I asked them to give the details of regional Amazon detailer contact number of my shipping area they are unable to provide. See how worst service they are providing? It is not worthful to give single star also.

My Amazon account was hacked 3 months ago. I received a notification email from Amazon that there were fraudulent charges made on my account. As a result, my account was closed and I was instructed to create a new password. A couple hundred dollars of charges were reversed since their security department flagged them as suspicious. However, there were two charges that had already gone through my debit card. One of the charges was for a disturbing book titled Hate Notes which was mailed to my apartment.

Fourth time I’ve had to call Amazon to sort “delivered” items that were never received. I’m repeatedly told to call back the next day because the runner may have marked the items delivered when they were not actually delivered! If that’s not false tracking IDK what is! Unacceptable customer service. Continually transferred from agent to agent and kept on long hold times. Runners have delivered to “secure area(s)” after specifically noting my account that packages should only be delivered to my door. Not left anywhere the courier thinks seems fine. I’ve asked for directive with a logistics agent as well and Amazon cannot seem to follow simple instructions.

This is the second time in two weeks that I ordered something new and was sent one that had been opened and returned. This item had a manufacturer's seal on it that was broken when it arrived and the items in the box were clearly opened from their original packaging. Yet Amazon employees sent it anyway as a new item. I paid extra for one day delivery and could not use the item because it had to be returned so I could get a new one.

The product details for the phones are not very accurate. Please research before buying. Some of the limitations are not mentioned clearly. Also customer service leadership team is very rude. They hung up the phone after making me wait for 46 mins.

They will not help me get into my account or close my account without the giving them the expiration date of a credit card that has been closed. The CSRs do not speak English enough to understand my problem.

Amazon Prime is a legitimate joke. False advertisement of getting your packages on a date/time you pay for. Constantly being yanked around by the chain with "Please accept this as a token of our apology for the inconvenience." I've heard this so many times, it's absurd. I select a specific date of delivery/package arrival because I won't be available on later dates. Of course you'd think these people would care, but they do not. They think you spending $12+ for a subscription, of which gives you delivery benefits; though on the contrary, said delivery benefits aren't even given. They can't keep their act together here in the MN -- 55103-55106.

Amazon contacted me stating someone may have made a fraudulent charge on my card but Amazon refuses to give details. I have since been locked out of my account and have been unable to get into my account due to the charge card they have on file. I have tried to cancel my Prime account more than 6 times via email, phone, customer service email direct and have yet to get a confirmation of that.

I still don't understand why Amazon insists in the delivery business. My area, north of Atlanta is the worst. About 35% of my order is delivered on time when AMAZON is used. They have lost multiple time (I'm assuming they're keeping the products). It's common to deliver my items to my neighbors, and most of the time they're late.

It's officially been 2 months and 7 tries later that I've reached out to Amazon for a refund on an item I returned. They have confirmed the item was received and I am due a refund, however they are having trouble submitting it as a gift card claim, or returning it to my original form of payment. They say their system keeps cancelling my refund, but they can't figure out why. There has been 3 customer tickets issued, and I still do not have a refund. I asked to speak with someone in their I.T. Department and was told that they do not have an I.T. Department. Also, getting a supervisor was the highest level I could reach.

My account have locked due to below reason. "There was a problem confirming your payment information. You will not be able to access your account until we verify your information." Amazon hold my order and lock my account. No matter how you try to contact them, they will reply you in the next or next two day. It's a week. I didn't receive any useful information how I can help them verify my payment information and end up decide to close my account by contacting them (still no reply). Wow, Amazon. Such a "great" customer service. I am done with Amazon.

See below from Amazon seller. Amazon has been aware of the theft of packages & refusals of the USPS postal carriers to deliver for over 5 years now. Today they yet again stated they will continue using USPS, it's just "too convenient" for them, so as long as they get their billions of dollars, they do not care if the seller loses money nor the buyer. I have lost $1000s of dollars' worth of merchandise. I am notifying the shark tank investors as they frequently allude to the "amazon pipeline" & letting them know of the refused sales by USPS. USPS made NO attempt to deliver this package, my address is NOT undeliverable as 200 people live in this building & Amazon refuses to request the termination of the offending carrier. Thanks Amazon! Everyone go to the boycott Amazon website for future business.

I live in London and a few weeks ago I ordered a telescope as a Birthday present for my nephew who lives in Switzerland. For all intents and purposes, I used the German Amazon branch as it deals with deliveries to Switzerland. The product arrived damaged, however. They were quick to send a replacement, which was admirable, but the return process proved to be a stress-laden nightmare.

I think that trying to be the BIGGEST in the world at EVERYTHING, and CRUSH all of the competition, has finally caught up with AMAZON. The customer service is now mainly run by foreigners, who deal with most every situation by making up so much B.S. to try to appease the customer, and then you find out later, EVERYTHING they say they have done is total B.S.--a bunch of total lies to get them a good review, and hope the customer totally forgets what they say they have done to rectify bad products, refunds, etc. I am pretty much done with AMAZON. I have been a long time customer, but absolutely HATE their new way of doing business.

I was just trying to buy an item that had free delivery when I was prompted to try the Prime membership for free, then for £5,99. Knowing that it made no difference money-wise to what I was buying, I accepted it, only to find out from my bank account that I was charged £7,99 and that upon canceling it, I'd be refunded £4 instead.

Amazon is very pathetic in service. They never able to give proper delightness to customer. Even they don't know what is delighting a customer. I have purchased a pair of shoes from here. It got cracked and pasting peeled off. Now they are making me fool and after taking 1 month they asking me to wait and and only wait.

I ordered, 9 books April 1st at 5 am paid 70.48. Later in day around 2 pm 4/1/19 took 11.04 again from me. Then on today 4/2/19 13.64 put my account negative twice. Not cool Amazon. I'm doing this report to let people know don't give your debit card out or credit card out. Use an Amazon gift card only. The billing practices are horrible. They try to tell you you're they're only charge you for what you order but they screwed me over by making me have to put more money in my account. I will never give them my debit card again. I will only use an Amazon gift card only. Never give them your debit or credit card for any purchases. Just use Amazon gift cards only people.

I recently signed up for a year subscription with Amazon. I ordered 2 items and paid with debit card. Before the items were even paid for, my debit card had been frauded through Amazon's lapse security. Thankfully, my bank immediately deactivated that debit card. Not wanting to go through this again, I immediately canceled my Amazon account. When I spoke to the representative to confirm cancellation, I was told that Amazon was going to credit my debit card for most of the yearly fee. Sounded good until I informed that person that the credit would not be possible to place on my deactivated debit card.

Seller for 10 years. Sold something, tried to print postage, can't even get into account. More than 5 hours on phone with various agents but all told me Seller Support IS NO MORE. Have to deal w/ it by email or by notes they pass on. Can't send the item to the buyer; can't see his address so I could address & go to Post Office. He doesn't know I can't do anything. Amazon will not respond to my emails. No phone nos anymore like they once had. Too big to fail. I hope not. Bezos should crawl out of bed and work on his company.

Well I placed an order on 7th July 2018, paid online through debit card. On passing of a month I contacted the customer care which told me to be patient as the seller has already shipped it and I must receive it in due course of time. I waited more. I did not have much time or energy to waste on it. These people think we don’t have lives. I contacted again in December 2018 and told them about it and received the same reply, to be patient. I waited more again. Earlier I was able to see my order in the “Your Orders” category which showed that it is taking unusually longer time to deliver but today I again had the time to see to the matter and found that the Order itself is vanished from the list which now showed all the previous and consequent orders I placed from the site without showing even a trace of that thing.

My Amazon Prime account was hacked on 3 separate occasions a couple of months ago. I worked with a customer service rep at Amazon and was able to cancel one of the orders but two of them had already passed through their billing. I disputed the charges with my credit card company and stopped the payment. The service reps I worked with did not speak or understand English well and each call or email transaction was horrible. Nonetheless, I thought I had resolved the issue and taken care of the problem.

Every time I use customer service, I get someone whose name I cannot pronounce or spell. I understand giving jobs to everyone but this is so bad. Then they transfer me 3 or 4 or 5 times and no one can seem to get it right. They always blame someone else besides their own company when it is clearly their fault (they told me that Amazon charging my credit card four times for the same thing was my credit card company's fault). No. It was their fault. They don't seem to want to make it right because I am just one tiny customer. Is a company that has gotten too big to care about individual customers anymore. So sad.

Try to create a seller account 2 times and the 39.99 was taken from my bank. The accounts got deactivated before I can even start selling. No one can't tell me why. No number to call and no way to get in touch with them.... Rip off...

I ordered a Nintendo Switch as a birthday gift for my nephew in Switzerland. I placed the order a week before with an estimated 3 day delivery date, well in time for his birthday. Not only did they miss the deadline, but after 4 weeks of chasing I had no choice but to ask for my money back, which took a few days to arrive. My nephew was very disappointed, so was I because of all the added frustration. However, I’m now receiving emails asking me to return the gift before 14 April, otherwise they intend to charge me again. It is an absolute nightmare and I bitterly regret ever using Amazon.

I don't think Amazon should have their own courier service. I live in a condo complex and despite having very explicit directions of how to find our unit they never can seem to find it. If you took maybe 5 extra minutes to look around and read my instructions you'd easily find our unit.

I have been a customer of Amazon for many years and I ordinarily place approximately 200 orders a year. I find it extremely convenient and seldom can I find the same product cheaper. (I am a Prime member.) My experience with customer service has been exceptional. I don't have frequent returns but when I do they have been handled quickly and with no problems. I may have few disappointments because, except for very inexpensive items, I research carefully before I buy. My one complaint about Amazon.com is that they have an inefficient search engine. They need to provide a search engine with advanced options.

After buying three items and getting them everything was fine until I tried to log into my account and it was locked according to Amazon. After I called 4 times and explained to them all the items was paid for and accepted by me and everything was ok, why was my account locked? Three days on the phone with them and still no answer and cannot talk to a supervisor to get an answer.

I have been a loyal customer of Amazon for years. In fact I just finished opening what will be my last 5 boxes. I ordered over $1,400 in furniture items from a company called Liberty. Well Liberty has some QC and LTL carrier issues. First a TV table came in with severe damage to the very front of the unit $387.00. I contacted Amazon as they fulfilled the order and another one was sent. Next the end tables came in $187 per. No issues. Next came the pop up wedge style coffee table. The box I discovered when I got home was completely destroyed. It appeared two roles of packing tape were used to put it back together. Of course the top was destroyed beyond belief. Since Liberty full filled this order directly I contact them. I sent photos along with my email. Within 48 hours I was instructed they opened a claim with their carrier and that a new one would be ordered and delivered to me within 6 business days.

In the last few months, I have had to return an extraordinary amount of purchases to Amazon and Amazon Sellers. I have been a Prime member for years, and now am convinced that 90% of everything on Amazon is crap. In particular the things that come directly from China. I believe that the influx of direct China sellers is going to hurt Amazon in the long run, although it may have given them a sales pop in the beginning. We went to the UPS store to make a return and it was full of people making similar returns. This stock is going to be a great short in the coming months. Quality is now crap.

Typical Northwest company following the all too common OVER PROMISE and UNDER DELIVER thing they do here. Amazon promises you delivery dates if you sign up for Prime and then when you do they move the delivery date to the next week. I also hate knowing that they are soft on pirated goods and after repeatedly receiving defective goods I realized that Amazon was selling shady items. The last straw broken came when I used WHOLE FOODS DELIVERY one single time and they delivered items to me that I did not order and could not use. What a joke of a company. They need to be sued. Remember, Amazon LIES about delivery dates.

Easy to search for wide width shoes by style, brand, and price range. Can always rely on Amazon having the right shoe at the lowest price. While the other shoes sites are good they are somewhat limiting in wide width sizes and availability, and prices usually higher.

I have been billed 3 times for the same order now. And because of this my mortgage payment that is processing tomorrow is not going to go through and I will be late on my payment. I will be charged fees and it will hurt my credit. And what did Amazon do after me proving to them for the last hour I’ve paid for this 3 times. They said, "Sorry we will refund you as soon as possible and you should be paid back in 7-10 business days." If I was so poor I’d call a lawyer and sue you people. I have bank statements. I paid for the items on January 30th. Was refunded on February 4th.

I had ordered a blond wig and received a brown one. I contacted the seller and repeatedly asked for a prepaid label to return the wig. Amazon's insisted I have to pay for the return postage as my return appeal was denied. So much for the customer is always right. I WILL NEVER TRUST AMAZON AGAIN!!!! I can't understand how this company stays in business! Perhaps Amazon should review eBay's service record??? Or even Wal-Mart?? The first representative couldn't even figure what was wrong, a supervisor had to step in. Something is seriously wrong with this company!!

Over the last few weeks any order I have made through my Prime membership but delivered through the Enfield office has either not turned up been cancelled at the last minute or has shown as a failed or attempted delivery when they simply haven't bothered. Contacting customer service (digitally of course) they say they’ll escalate but nothing happens. On each occasion I have been so frustrated I’ve just requested a refund. They pride themselves on quick delivery and charge annually for it but they can easily see they have an issue with delivery drivers in the Enfield area that are lying about delivery and yet they have done nothing to remedy it. They clearly don’t value regular and loyal customers. I’d rather pay more but know I’ll get the goods I want. Don’t use Amazon for Enfield area deliveries is the moral of this story.

I have always like Amazon. Didnt order too much throughout the years but still I liked Amazon. I ordered Prime last year but never used it. I canceled a few days ago but couldn't get full amount back because I got a got a casino app which I thought was free (only played it a few times). I was told by a nice rep that a full refund I couldn't get because I got the app and played. I will only be refunded thirty something dollars because my Prime will expired in July 2019. I paid $119 which I thought I was charged $126 maybe because of taxes I guess. I didn't know I purchased the casino app so I couldn't get my full amount back. Maybe I'm in the wrong line of business...

Loyal and regular customer to Amazon for years, and paid Amazon store card in full each month for 2 years with zero issues arising. However, due to an address change and my lack of focus for adjusting my card (my fault and I understand that part completely), I neglected to attend to my automated payments for the Amazon Store card being returned two months in a row. There was no phone call nor regular attempts to alert me other than 2 total emails that were sucked up easily by my spam filter. I called to resolve the issue and the lovely gentleman said that I "should have read the terms better and that they are clearly stated they can cancel whenever they please." I am now looking for any alternatives to Amazon because of Synchrony Bank. In my opinion, whoever partners with a company that has such a lack of focus for their consumers is someone who shares their same values, or lack thereof.

Wow. I just got cussed out by a customer service rep through chat. Imagine that. I get transferred to his supervisor who tells me that there is no repercussions for their actions at all. Over the last year, I have had to deal with them too many times and I've regretted each time. I am contemplating getting rid of Amazon altogether. There are different options out now. I use it almost everyday for all my needs. But I am at my limit. Nothing in life is worth this aggravation. I am telling everyone I know about the service I receive just from wanting the items I buy. Not fair. Consumers are not respected by Amazon anymore.

This review is regarding, my recent order at your portal - Order # ** where I found one attractive watch and ordered it for my dear husband. But after delivery I got to know that somehow on some stage this fraudulent activity has been conducted with any of the department where the instead of product bunch of newspaper and cardboards have been inserted into it to increase its weight. I don't know what kind of protocol of ethics are in process but somehow this is the travesty of justice that Amazon representatives are only giving me reference of their investigation report for which I am totally heedless and how can I trust that investigation goes right or wrong.

So, I am a person who tries to obey the rules, tries to do the right thing in everyday life. I was an Amazon Prime Member. What pissed me off is that I bought a Bose SoundTouch 300 soundbar from Amazon. I couldn't wait to review the system. But, to my surprise, Amazon pretty much said that I did not purchase from Amazon, so they could not label it as "Verified Purchase" in my review. It made me mad. So, I canceled my Prime Membership, and deleted the review. Piss poor quality on their end.

My mom place an order for me which was suppose to be delivered today, Sunday March 24. I made sure I was home to receive it. My mother was tracking it and I was staying on top of the delivery making sure I do not miss them. After several hours I had check to see where the delivery was. I saw a message, “We will try again. We tried to deliver your package. Unfortunately we could not deliver your package because the building was closed. We will try again. Was expected today.”

It start 3 Tuesdays ago with the attempted purchase of a e-gift card Amazon sells online. This was to a good friend in Jamaica who need to purchase loss items stolen during a bus ride home one night. Amazon claims it will take 11 hrs to clear a 1k egift card to clear with their security, it more than 50 hrs before security. Called and then rudely hung up in middle of conversation. Customer service, security and the executive customer service line all go by first name, no ticket numbers are issued. Because it took over 50 hrs, I had to reorder the same card, to my surprise the process to clear a egift card started again. This time it took approximately 40 plus, but this time credit card company said the process to purchase took too long so they block it as fraudulent and another reorder had to been which the security check Amazon to start all over again. Mind you that we are now 1 week and a half into this attempted order.

I make an order and it is shipped via their in house Amazon delivery service. They deliver it to some other house and send me a picture of my package in front of someone else's garage door. I chat with customer service and they say that they contacted the delivery service and they realized that they delivered to the wrong house and they have the package. He then promises that it will be delivered before the end of day... Yes, no package. I get in touch with customer service again only to be transferred to 3 different people and they finally said that they would have to research this and it will take at least 3 business days. Totally ridiculous. I needed this shipment for a project that I planned for this weekend and now they are jerking me around.

I NEVER shop on Amazon strictly due to the fact that I have witnessed unpleasant experiences through family members. I also just personally prefer to shop in person. Realized on my bank statement that I had been getting charged $7.00 a month for the past six months for an amazon prime subscription?! Called and was on the phone for 2 hours. I told them they could check my history and see that I never even shop through them so there is no reason for me to even have set up a subscription. The prime was set under my card but another email and phone number. They refused to refund me and couldn’t send me the information or an email where I could contact someone else about the issue since the email was under someone else. I had them remove my card, still wasn’t offered a refund. I am furious. Will never EVER shop through their website again. Horrible customer service.

It's March 2019, I bought a replacement lamp for my DLP television in May 2018. I bought it as a emergency replacement in case my lamp burnt out. My lamp just burnt out, I opened the new lamp box and I had ordered the wrong lamp. I called Amazon and they approved the return. These lamps cannot be guaranteed, but they still approved the return since it was unused. You can't get better customer service than that.

Amazon has been deducting $8.43 for 12 weeks for a subscription, I never ordered & know nothing about. When I questioned a Corporate Rep named Amber as to what is a "Diamond Membership"? She stated, there was no such thing, & denied it existed. I informed her, I printed all 12 payments from my Amazon account & it states payment for Diamond Membership & my Bank also has the same withdrawals, to Amazon. I advised her, I have filed complaints with the BBB, Maine State AG Office, Consumer Protection & Local Police Department, as this was required by my Bank. I also told her, I knew that Amazon would delete all the information concerning the payments, now that they now, they have been caught.

Where does one go to vent about a bad vendor experience on Amazon when Amazon deflects any reviews that aren't positive? The same thing happened to my boss. For me, it was a complete FAIL on the vendor's part when I ordered reading glasses that came to me in the wrong size. Fine - return them - no problem. However, this vendor has a strict No Returns policy that apparently also extends to when they send the wrong item. When I tried to submit a review on Amazon, they told me it violated their policy. They're going to collapse under their own weight if they keep treating customers badly. It's funny - four of my friends who were once Prime members have decided that the numerous bad experiences and the wasted time and effort in trying to resolve problems it not worth the hassle. I never thought I would say this, but WalMart is better.

A few weeks ago I ordered some cotton tops. They sent me some cheap nylon tops instead. At least return was easy. A few days ago I ordered a leave in hair conditioner. Instead of the original one they sent me the much cheaper imitation, admitting even in the shipping confirmation that I was getting the fake product. I contacted Amazon and according to their site the product cannot be returned because it is flammable. Are they selling a dangerous hair product? Can they overcharge me without consequences? Are they allowed to ship flammable products, and I am not? This feels like a real fraud to me.

Delivery agent in his own private vehicle damaged my driveway and ran off into a drainage ditch. One would question is sobriety. The following attempt a for reimbursement for the 355.00 proved to be deliberately evasive. It's the way you become the richest man in the world...

Their seller sent a similar product, but clearly not the product I ordered. I cannot use them or return them. I sent a review of the seller to Amazon and they told me they would not consider it. Meanwhile they have not contacted me about the money they happily took for a product I did not want. How can a company not even try to remedy the situation??? Be careful what you buy because apparently they can keep your money for non-returnable items (like 9 boxes of the wrong Band Aids), even if it wasn't the kind you ordered.

I preordered a Samsung s10+ off amazon on the 3rd of March 2019. Unfortunately, I used my partners credit card instead of mine so my account was locked and the order put on hold. I responded to the first email, which requested that I log in to my account to upload a billing statement with an email stating I can't log into my account because it's been locked and the billing address anyway won't match because it's my partners card, so please cancel the order and unlock my account again. 24 hours later I received the same generic email with a fax number, to which I responded but received no reply.

Many sellers shows 100% on their reviews but reviews have nothing to do with what's bean sold, if seller gets too many complaints about on item they are allowed to start a new page with same item and you can't exchange the broken item or give any review. Most of the time your reviews will not be posted if you did not say good things about them. Some China sellers shows the amount you paid much much lower than what you paid for to customs and shows you as an importer yet I just ordered from Amazon. Let me make it simple. They sure do play dirty yet they did not even pay any taxes this year. I just don't understand the mechanics of this.

Would put rating 0 if I could. Collected my parcel at an AMAZON locker collection point. The parcel was small, damaged, unsealed and stickers were not stick properly. Opened the parcel and found a lovely HDMI cable inside instead of the phone. Contacted Amazon client service which were happy to have delivered the right item in the right place... Thank you for the quality of the service! Had to filed a report to the police station who noticed that the IMEI number is not even appearing on the Amazon invoice! That's really Helpful! Also to mention that the parcel drop off was delayed by 2 days.

I had ordered an item from Amazon, and was tracking it all day. At around five, still seeing it as out for delivery, I stepped outside to get some air. I found a paper on the ground, saying “sorry we missed you...” from UPS. I never got door knock or a doorbell ring. Both my front windows were open and no TVs were on, and I wasn’t the only one home. So if they tried, it would have been noticed. Now I’m told to pick it up from the Ups location. So what was the point of me ordering it? Definitely won’t be buying anything if I see UPS will be delivering it.

Wanted to write an email to express my frustrations and outrageous customer service experiences I have had since March 7, 2019. You will notice 2 order numbers above. The first one ending in 7029 was a DJI Mavic air drone I ordered on March 7 with a 3-5 day delivery window. I should have received it March 10 or March 12. The shipment never shipped until March 11, this is the beginning of the serious issues and many lies from your customer service agents. I was then told I would receive it Wednesday March 13, then Friday March 15 then lo and behold Monday March 18. I pay for a Prime membership for a reason. I have received excellent delivery service and never have had any issues.

I am pretty much housebound and shopping at Amazon.com has been a lifesaver. They seem to have everything I'm looking for and get it to me in two or three days. Very pleased with them. (My closest connection with them is subscribing to The Washington Post... Jeff Bezos owns it and Amazon.)

I've been a customer of Amazon since Amazon first opened. I've been an Amazon Prime member for many many years. I used to love Amazon but recently their customer service has become very very bad. I have tried contacting them on various items that were defective that I bought on Prime with an Amazon Prime Visa card. Customer service is been so rude. I have not gotten anything accomplished and it seems like over the last couple months Amazon has just become a waste of my money. The customer service agents no longer seem to care. They no longer seem to want to help and they told me today not to contact them again.

On an older account with Amazon that we purchased a software subscription download, Amazon is telling me the name on my account does not match what they have in the system even though they have sent me emails with this name on the account. The only way they can help me is if I have the same name that they have. They will not help me unless the name only matches. Very poor way of verifying the account. A company of this size should have several ways of verification not just one. STUPID!

Amazon agent gave instructions to purchase item and assured me they'll refund the shipping. A different agent later refused to refund me because those instructions were wrong. It was their mistake, but I paid the cost.

In the past 10 days, Amazon has misdelivered. It lost 6 out of 9 packages. The switch to Amazon Logistics is a nightmare. They offered an extension to my Prime membership as compensation which would only prolong the agony.

I have been locked out of my account since February 21st (It is now March 13th), for the reason that Amazon could not verify the info on my credit card, or contact my card issuer. I have sent Amazon their information, and then when requested, I sent them a fax of my bank statement with both my address and the account number on it. I sent this fax twice. The first fax was sent on February 27. I called 24hrs after I sent this one and asked if they received the fax, and was told that yes, account specialists had my fax, and that an account specialist would be contacting me within 48 hours. I received no further contact and so I called back three days later, and was told they never received my fax, and that I would have to send another one.

Would give zero stars if possible. Jan 31st there were two fraudulent charges for "gifted" Amazon Prime purchases that showed up on my account...paid for by my Chase Amazon card. I immediately called Chase and they said the charges had not been paid yet. They stopped the charges from going thru due to their fraud protection guarantee. I was issued a new card. Chase contacted Amazon and they were instructed to reverse the charges. Days later whilst on vacation I was notified that I needed to pay over $200 for the items purchased fraudulently or my account would be closed. I have contacted both Chase and Amazon 5 times in the last month and a half to make them understand that I am not responsible.

I had ordered a few products off of Amazon.com and had ordered these specific items since they are edible for same day shipping through Amazon Prime. I had received notification that the items are on their way in the afternoon and I would be receiving them by 9 pm. At 7:51 pm I noticed in their app that their delivery person was at my apartment complex. At 7:52 pm I received a message that said that an attempt was made and that the business was closed. I had provided my intercom call # that they would enter for me to allow them to enter the building, I received no such call from the intercom. As a consumer, this makes me feel that no attempt was made at all and makes Same Day Delivery pointless.

I was kicked off Amazon for no good reason. I have been a customer for years. My credit is perfect. It all started when I was notified that someone had access to my Amazon account. Thinking back, it was probably a scam. I decided to change my credit card and somewhere in doing so, Amazon decided they didn't want me for a customer any longer. It seemed the harder I fought to stay on as a customer the more they said "No". I have been without Amazon for several days now and I've found that life goes on and I'm spending less money. My gain is their loss.

I have been an Amazon Prime member for about 10 years. I order on average once/week from them and have ALWAYS had the option to see 2 day delivery whether with one click or adding to cart. Just this week I noticed a change. Now they are stating, no matter where buying direct from Amazon or one of their affiliates, they are giving a 5 day window. With Prime, you are guaranteed 2 day delivery or you use to be. Now that this has changed, why are we spending $119.00/year to be a Prime member with expedited shipping? I called and spoke to 2 people who just could not get that the options have changed and now Amazon is protecting itself and giving a 5 day window. This is total BULL. I will definitely be rethinking my Prime membership. Really a good thing as you can find items that are on Amazon so much cheaper on other reputable sites.

I ordered flowers for my best friend’s birthday. I got a confirmation email that they would arrive on the right date. The night before I get an email that mentions that they will arrive on a different date. I contact customer service and they are TERRIBLE, the first person I chatted with advised me to cancel my order and reorder. Then he dropped my chat and I was redirected to someone else who didn’t not speak English very well and was clearly having a hard time typing because it would take about 10 minutes for each response.

I bought a book off Amazon in January. The book had a fairly reasonable price but since I live in Africa I had to pay about triple the price of the book in expedited shipping to a company Amazon contracted - IMEXX. I was buying the book for a dear friend of mine whose birthday was a month away at the time and IMEXX promised the book would be delivered in about three weeks. Long story short, my friend's birthday has passed, I've been waiting for close to two months now and they keep sending me to customer support and they keeps advising me to wait while they address the issue. I don't know if Amazon's customer service is always this bad but this has left a bitter taste in my mouth. If you are in Africa I'd suggest you use AliExpress or GearBest.

I ordered a product and it was defective. The seller asked that I send the product back to them, which I did. They failed to send me a replacement so I called Amazon to complain and they said they would send me a replacement and deal with the seller. A month later (now) Amazon sends me an email saying I am being charged for this product - again - because they did not receive the return. I just spent 45 min with Amazon customer service, 4 different people, each asking for the order number and the details. They refuse to reverse the double charge. Luckily I used American Express so will be disputing my charges and cancelling my Prime account. I have email chain from seller showing the return was received. Amazon told me to get seller to send me a new item to send back to Amazon. WTF? Worst.

www.amazon/in/gp/product/B07NDT6PLC/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1 Whirlpool 1 Ton 5 Star Inverter Split AC (Alloy, 1.0T 3DCOOL INVERTER 5S-W, White). Purchased the product on Amazon. Import date is Dec 2017. I ordered this on 8th of March. Delivered on 10th. As the date mentioned first available from 5 February 2019 considering this is 2019 product. As no questions and reviews were there in this product listing. Raised return request. Customer care called me thrice today and they were only keep saying sorry. They did not ready to accept return request. They are accepting the fact that they are selling old garbage products. But keep pointing to their policies. Never buy.

I ordered a preorder game for a friend as a gift and that game is due to release in a week and a half for preload. I go to review my order there a new release date for the preorder that stated I'll have to wait 7 months for it. I call customer service about the fact the date is wrong. They tell me that the release date is for the physical copy only and that Activision isn't doing digital copy till October which I know for a fact is a lie as already had purchased a digital copy for myself and it's already linked to my PlayStation account. Yet they completely marketing the digital code as a preorder and to be available when the game is released. I have since Canceled Order and repurchased it through Gamestop and had the code the same day not waiting 7 more months past the release date for it.

I’ve purchased multiple items from Amazon in the past and had no problems; however, once I did many problems arose... Every time I’ve ordered from Amazon, packages were either delivered via my mailbox or left at my front door. Yesterday I was advised via text the package was not delivered due to an “unsecure” location. I immediately responded via text and going on Amazon’s website in hopes of having my package delivered (to no avail). I then called Amazon around 5:30 and was advised the package was to be delivered that evening between 8:00 pm - 9:00 pm (EST). Unfortunately, the package was not delivered, in fact it had been returned to the carrier office at around 7:00 pm (learned of via tracking).

I return items on 2/6/19 and as of today I still have not received refund on my return. Worst of all IT'S ONLY $8.49. On 2/12 I contact Amazon Chat to resolve/check status on my return and according to Ralph, it my refund was cancelled and he reprocess for my refund and Amazon will refund my $8.49 in 3 to 5 business day and I received the email confirmation on 2/12. On 2/21 once again I contact the Amazon Chat since it's been over 3 to 5 business days and this time I was chatting with Venkat and same - this refund was cancelled and she will reprocess. Again another 3 to 5 business days. Then on 3/2 I CALLED this time, and sure enough process got cancelled again! This time I spoke to team leader and she assume that it will be refunded. So I believed the leader and move on.

I am in no way inexperienced online or with computer skills in general. However I find it impossible to easily date a movie through Amazon Prime. What the?? It makes no sense. Let me help direct me to the movies I might enjoy!! Is this just more to push me to paid movies? I'm not buying them and it is extremely frustrating.

If you live in a bad part of town or have people steal your packages or even if you are buying a large item, do not buy off Amazon. I have had 5 packages stolen off my porch in the past 3 months and now they are now making me file a police report and wait 3 days to call again to get a replacement and and even put me on hold for 20 minutes while they called my police dept to be sure my report number was real. So because UPS is delivering onto my porch though instructions say to deliver to office so my items get stolen and it’s somehow my fault.

I came back from vacation and went to log into Amazon and order some product I needed and have purchased before. Amazon blocked my sign in and wanted me to answer a security question... (This is NOT a security question I approved of.) They asked me to supply the expiration date of the credit card I have on file. My card date expired and I got a new card with new expiration date. When I get a new card, I always shred up the old one. I have NO way of knowing what the old expiration date was... so am NOW locked out of my account. I tried calling them and they wanted to know what my last three purchases were. I have NO idea. When I order things I save the purchase order from them until I receive All the items I bought. I then delete the order from my email... so without being able to sign into my account, I have NO idea what I purchased in my last three purchases.

I have bought the tires from Amazon online and asked to be shipped at Tire Choice in Lakewood Ranch, FL. At the same time, I also bought the tire installation service from Amazon so Tire Choice would be the one deliver it. I requested an appointment weeks in advance and confirmed. Calling Tire Choice the day before, they did not know about my appointment. Nevertheless, I set up a new appointment. When arrived to the appointment, Tire Choice has not been informed by Amazon that I have bought the installation service. Therefore, they asked me to pay again at the much higher price. This is my first time buying from Amazon and will be the last for this particular service.

Amazon is a leader in online shopping, most likely because they don't need to communicate with you directly. I find it hard to believe a company with the IT sophistication they have can't merge two accounts into one. They had the inconsiderate gall to tell me, basically, "Too bad. Open a new email account if you want to do business with us. And we don't care that you're a Prime member. We already got your money for the next 10 months, why should we care about your problems using our system." If you want to buy something sold on Amazon, find out who the company selling it is and call them direct. You'll probably have a profoundly better customer service experience!

Used to love Amazon. They always delivered on time as advertised. Their delivery logistics today leave a lot to be desired. I have now started using other service providers such as Walmart and Best Buy as well as Lowe's. They deliver in a more timely manner. I suggest consumers check who actually can meet their needs. I don’t know about you, but sending a delivery after 9 pm at night isn't acceptable Amazon... Others are now meeting your price and deliver at reasonable times.

Ordered a television from Amazon February 24th, my delivery date was March 6th (today). My package was delivered March 4th without my knowledge so a door tag was left saying that they would retry 3 times before they’ll send the package back to Amazon. I waited all of yesterday with the tracking saying that it’s on the truck and out for delivery. Talked to a customer service rep at 8 pm and was told the package was rescheduled for delivery today in the morning. Never came. Called back and was told it would be here by no later than 3 and guess what time it is? =|

Amazon's site allows one to buy everything, including kitchen sinks. What makes them better is the customer support. When purchased directly from Amazon, the support is awesome, it trickles down a bit when purchased from an Amazon reseller, these 3rd party sellers stock goods at nearly unbeatable prices, but the return policies can vary. In spite of overseas support from Amazon, it is still good. In the past 5+ years, I've had only one negative experience with Amazon's customer support; compared to many with local brick and mortar stores.

I use to enjoy Amazon for the high quality items but recently that has all changed. A lot of China junk has saturated Amazon.com and as I did more and more of Amazon I realized how many items I was tossing out. I only purchase from here if I can't find it anywhere else. Otherwise I tend to purchase it locally. I was shocked to learn how much sellers are allowed to increase prices. A standard bag of cat litter can be purchased from a local store for $18.00. Amazon sells it for $50+ with weight shipping. Wow price scamming.

Our Amazon account got hacked and this hacker purchased 4 Amazon gift cards sent to themselves. Amazon immediately caught it and told us to change our password, which we did. We also cancelled that particular card and thought everything was ok. Three weeks later we get an email from Amazon saying that our credit card company had denied the charges (DUH) and that our Amazon account was closed until we paid the $500. Even though they knew it was fraud, and told us to change our password they are still requiring that we pay it. WTH? Not only that, I can't even log into my account to see what orders are pending, cancelled, etc... I have called at least ten times and they keep telling me the fraud dept will call me back and they never do. This is literally the worst customer service I have ever experienced. EVER! It's been a month and my account it still locked down. I can't see my wish lists or anything, it's outrageous.

I was recently awarded what Amazon calls "promotional certificates" for $40. I was satisfied at the time as the $40 was a reasonable settlement. I went to purchase some items and noticed I could not see any "promotional certificates" of any value any place. After some research I was told it was available at check out. Okay that works great for Amazon but not so good for their clients. How do you know the so called "promotional certificate" has been applied, How do you know where you can spend it. How can you track it? How do you know Amazon ever issued the "promotional certificate"? How do you know it is not a scam.

Email them about my issue and they ask me to contact them via a number provided in their reply. I tried the number but it was not in service. Hence I replied and told them about the invalid number, at the same time provided them with my mobile so they can call me at a convenient time. However I did not receive any call from them. The whole conversation above repeated thrice via our email exchange. Frustratingly they always reply me with the same automated reply of calling an invalid number and leaving a number for them to contact me which never happened. Till now, I have yet to get an answer and this is disappointing for such a big company. Why bother having a customer service team when they don’t even bother reading their customer email, not just once but thrice.

Very incompetent. I am a Amazon Prime longtime member and Amazon has never missed a payment withdrawal for this so called service. This week, on Sunday I ordered a Computer and with Prime, it was scheduled for arrival in two days, Tuesday. I changed from PayPal to my business credit card - which Amazon made easy - just click on credit card and enter the information.

The Amazon customer service team is hopeless. I contacted them thrice regarding a package that showed delivered on my account but was not delivered. I contacted them thrice and I had to keep explaining the issue to them where they could have checked my previous conversation regarding the issue. A person named Antony (if that's his real name) without checking the shipping details said that the package was missing and I should check with my neighbors whereas the previous day another customer care person told me that the package was running late. These people clearly have no connection with each other and are not doing their job of helping customers obviously. I buy tons of stuff from Amazon and this is least expected from their end.

I opened a seller's account and paid for it the monthly fee of $39.99, however my account was deactivated by Amazon from the moment I opened it. Since they charged me the $39.99 for it, I contacted Amazon and they said that my account has been suspended, and I can’t use it. I asked them to return my money back and they wrote me that they will. But it has been a month already and they never returned my money. I contacted them several times by phone, email and nothing works. All I hear is that the transfer of $39.99 failed to initiate. I paid them from my debit card which was the biggest mistake. Be careful with them!

Had an issue with something and the customer service was prompt and extremely helpful actually going the extra mile. With this level of customer, it gives me full confidence to buy from them know if something goes wrong they will always be there to help if needed.

I use to like Amazon, trust reviews, experienced good customer service, but lately I'm finding things to be a bit odd. After a brief 6 months of Prime, we canceled. Not one package arrived on the expected date. It was either late, or lost, and forget videos, the selection is old, and everything seems to be "a la carte", not a big deal - however 2 day delivery was for us. Now, as in the past, we've wanted to review products good and bad. I like reviews because I'm a huge product researcher before I buy. We've noticed that our reviews are either posted immediately, 1 out of 7, or rejected because it did not meet Amazon's guidelines for reviews, or it's completely lost in cyberspace and nothing was posted. This has happened over 20 reviews, and only 3 have made it, 1 which Amazon said, "For writing your review we've chosen to gift you $3 toward your next purchase."

Don't fall for the Amazon Prime scam. They "guarantee" 2 day delivery and give you a "guaranteed delivery date" that is almost never actually correct! I paid for prime and only about 3 out of 10 deliveries were on time. One of them didn't even show up and they will not refund me or replace the item even though it was the carrier's fault. They have to do their "investigation" into the carrier first. I have a very busy schedule and don't have time to be hanging around waiting for something that isn't my fault. If you want to order something and expect it to come when it says it will then you should probably use eBay. Amazon is a joke!

A reason you may have a problem with Amazon cust. service. One of the reasons some of you are having a problem with Amazon's customer service is it is no longer in the United States. It's in some Caribbean country and like all customer service outside the U.S. It sucks, When are business' going to realize that those people use every excuse to not help because they don't have to. It's easier to say no than say yes, a no means they don't have to do anything, a yes means they have to get off their butts and do something. And dumb companies like Amazon keep paying them to lose customers for them. How smart is that?

I’ve been an Amazon shopper for quite a while, but recently the experience has been horrible. The past two orders have been nothing but trouble. First I ordered an item with free one day shipping but then they tried to charge me $35 for the shipping. While customer service waived the fee they still didn’t ship the item for two days making it a late arrival. No apologies! My next order was missing items, 4 piece sheet set was missing pillow cases so they either sent me a used item or a returned item. No quality control anymore. Plus they never responded to me as to what I should do with them! Return or reshoot!

I recently ordered items from Amazon that UPS did not deliver. These items were for my son's birthday and when they weren't on the doorstep I panicked and contacted Amazon via their site chat. The person on the other end of that keyboard was so kind and completely understood my dilemma. Within 20 minutes Amazon had issued me a total refund of the items and changed my shipping preferences going forward to ensure I receive ordered items going forward. I cannot recommend the customer service more due to their willingness to put the customer first.

Never buy a product from a Amazon third party vendor. Or make sure they are not from China. I bought a dress for my wife. It was not fitting to her. So I want to return to seller but he issue a return shipping label which I have to pay for it. It was not prepaid. The international shipping cost was so high for that packet compare to dress price. So I again contacted Amazon. They said we cannot refund because it's from third party seller. So finally I did not get any resolution. So think 100 times before ordering with some Chinese junk vendor through Amazon or forget your money. So just think that you did a charity to multi billion dollar company.

I used to love Amazon but now they are too big to care about customers. I buy about $10000 a year from Amazon and still they will not respond to my complaints of bad shipping packaging, late deliveries, issues with sellers. All that happens is they pawn you off to someone in India who does not care about you at all. I am trying not to use them anymore but now they are too big you have to... we created our own monster. I love how Jeff Bezos is the richest man in the world of our backs... But runs a company who could not give a damn about its customers and sellers... Just trying to make Jeff even richer...

I use to be a HUGE Amazon fan, but the last couple of years their service/support has tanked. I've had MANY issues with late, broken or missed deliveries, but that's as much UPS and USPS's fault as Amazon's. It's their "customer" reviews have become worse than useless. I would conservatively estimate that 50% of all reviews on Amazon.com are fake. Word for word duplicates reviews, reviews that are for different products, or "customers" that only have 1 or 2 reviews. Worse, Amazon prevents new reviews of c.r.a.p. products, but LEAVES THE FIVE STAR REVIEWS UP! Then if you aren't careful, you end up with something totally unusable that can't be returned. I've been reporting the problem for years but it's only gotten worse. I've switched to buying as much as I can locally because Amazon just can't be trusted.

I have Prime and ordered a few things that said next day delivery but then when money was taken out of account delivery date was changed to four days later. I spoke to quite a few people and got the runaround then was hung up on when I asked for a supervisor. I have been a Prime member for a long time and always felt the company did right by its customers. Now it seems things are changing and they are no longer that same customer orientated company. My advice - don't waste your money on Prime. You can get two day shipping elsewhere for free and less drama.

The worse company in the world. They didn't use to be like this. I'm boycotting Amazon and Twitch. They are useless and think they are too big to fail. Keep that attitude and I will smile while you useless company implodes due to your cocky BS. You know Wal-mart offers free two day shipping for free. I know they're not much better but if they cause Amazon to fail I'm supporting them. I have never had the runaround like I have had since the 23rd. It all started because my son is a Twitch streamer who we so desperately try to support. Slim_ps well me and my wife both have Twitch accounts we use to watch his stream. I spend hundreds a month trying to get his stream going. I had spent 75 bucks from the 21st of February to 28th gifting subs, buying bits, etc.

Let’s start by stating that in the last six months of my account, we had 266 orders. Yep, you read that correctly. I had my account since 1999 when I started ordering college textbooks from Amazon. By last year, I would guesstimate we were spending perhaps 10K a year. I never totaled it because we purchased so much through it - toilet paper, groceries, presents, you name it. Christmas 2017 is when things really started going south. I was shocked at how many “new” items I was receiving for a Christmas were arriving used, dirty, not as advertised and/or smashed. We were having to send half of our orders back. One DVD took THREE times to get one not broken! I still continued on...

I had order an item on Amazon Prime which was supposed to be delivered on Thursday 28th Feb. However the product wasn't delivered but the tracking shows it has been delivered and signed by me. I have been continuously following up with their customer care who haven't been able to give any kind of resolution for the last one day. They finally told me I have to wait till 3rd March. The whole point of buying an item on Prime is that it is an emergency. I need the product for my son's show which is on 2nd and now will have to go search and buy the product again. Highly disappointed with their incompetence.

I ordered a book on February 21st, 2019 and six days later I've still not received it. I would be fine even if I received the item today. (The sixth day) I've ordered products from other companies and have received the items much more timely. Receiving items in a timely fashion clearly communicates to me a company appreciates my business. A company that don't focus on getting items to customers in a reasonable timely manner communicates that they don't appreciate my business. I'm sure Amazon wouldn't appreciate it taking over six days to pay for products. Of course they make it so payment is made upfront.

I purchased an Amazon TV fire stick. It did not work. I called Amazon, and they sent me a replacement with requirement to return defective one, and they would provide means to return defective stick. I received a timely replacement, but no return packaging or label. Replacement stick did not work. I then received a replacement remote, and new stick and remote now work. Still no means to return original stick.

Since 8 days ago I have called everyday to get unauthorized e-cards removed from my account. Every single day I get the runaround: "We can’t help you in this dept, we can only send an email to correct the situation." Every day, for 8 consecutive days and my problem is still unresolved. For a company that offers Prime membership, account issues should be resolved just as quickly. I have spoken to managers who promise to have my account active “today” and it has not happened. Worst customer service experience!

Amazon (themselves or fulfillment centers) take forever to ship anything! I have ordered from other sellers on Amazon, or went to eBay (and paid more) to buy it. Also cant cancel certain items because they are in shipping for a few days from Amazon. They don’t have their own review page either because they know how bad they are. You may ask “why do I not have Prime?” I don’t because why should I PAY whatever the current price is for faster shipping. They are probably slowing it down for me to try Prime because they ship items faster but they just don’t care how fast things ship. Hopefully this gave a few helpful suggestions.

I had ordered 5 Bluetooth headphones amounting rs. 780 including delivery charges, but I received only one piece among them on 28.2.2019. The shipment was done from Balram, New Delhi - 110067. These people have billed for 5 nos and have delivered only one piece without checking. How can these people bluff people, so careless about what they are doing, what we order we dont receive. Many times it has happened with our colleague too. Dont fool people.

Packages get lost, employees no longer care and it’s become the typical corporate pass the buck fiasco. This company used to be awesome and now they are too big to care about one customer. Now I see the value in supporting your local business. These mega corporations just don’t care.

Pretty poor business practice. Take $119 out of my (Prime) account without any notice of any kind, and where did they get $119??? When I contacted them I had to cancel my account and they had some reason for only returning $97 from a girl I couldn't understand. It's sad. I liked Amazon but I cant do business with a crooked co. I know no won cares but I wanted to put in my 2 cents.

This was completely ridiculous! I ordered my items 6 items and received an email the next day saying 2 of my items had been shipped and would be delivered the very next day. I was looking forward to my new shoes. My other items were bigger and more expensive and I had been waiting for my tax return to purchase these items because I am starting my own business. However today I checked my account and could not log in. I contacted customer service and discovered my account was on hold. I did not receive an email notification alerting me to this or else I would have called sooner.

MRS ** wanted this particular oven grill. It seemed to take ages to arrive than the webpage said had been. I asked for proof of delivery as all items delivered here must be signed for with proof of identity. Amazon told me it was now not their responsibly it was now between me and the carrier. Of course in law this is wrong as in contract law it is not possible to introduce a third party into a contract after the event.

Three times I have written to Amazon about my case and I have not received an answer yet. It`s about the book "HABLAR EN CUBANO" of my authorship (I can prove that I am the author with the originals of the book), which has been uploaded to the Amazon sales platform without my authorization by the Editorial Hispana. This Editorial Hispana is receiving the economic benefits of my book, resulting from the commission of each book on Amazon, and I have not received a dime.

I signed up for free Prime trial until end Jan, when I wanted to cancel it I was given the option to renew the trial to the end of Feb, which I did. At end of Jan, I was charged R148 for the free trial, but no payment has reflected on Amazon Prime account. So I complain but because the amount reflects in my bank account and not on Prime, I was told they can't help me. I cancelled the trial long before the end of Feb. Again an amount has been deducted for Prime and is not reflecting on Prime!

My account was hacked 3 days ago. I immediately reported the incident to Amazon Customer Service. I have reported the problem each day for 3 consecutive days. They promised to correct the problem within 24 hours the first day. They promised to correct the problem within 12-24 hours the second day. The 3rd day they said it would take 2 days to correct the problem. In the interim they have frozen my Prime TV account, my Kindle account and my Amazon account. For a company that claims to be customer centric, their service sucks!

I purchased a set of Bluetooth wireless earbuds from Amazon which were lost or damaged in shipping. Amazon wrote to me apologizing for the situation and wanted to make it right. "I would love to create a replacement right away; however, I see that the item was ordered from (GeeKee Direct), a seller on our website. Because sellers inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon... I would love to create a replacement right away; however, I see that the item was ordered from (GeeKee Direct), a seller on our website. Because sellers inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon." So I went to Amazon and picked another set of earbuds from a different supplier since "we can't replace items sold by them."

I ordered an echo dot 3rd generation for my son's birthday present. They put a hold on my account until they shipped the product. My son was so excited. So then I get an email that payment wasn't paid. My bank said it was. So I went back and forth with my bank and Amazon because Amazon keep telling me it was being sent. Then I would get an email every couple days saying they weren’t getting the payment. My bank couldn’t do nothing with the money Amazon put a hold on the payment. So I couldn’t even get my money back.

Amazon Logistics must search far and wide to hire the most arrogant and rude delivery personnel possible. Their service is terrible. My front wall/gate is 12 feet high. On two occasions the delivery guy threw the package up and over the wall onto a cement walkway. When I questioned him, he said, "what do you want me to do? Leave it on the walkway". Yes, ring the doorbell and leave it in the corner by the mailbox. The guy couldn't figure that out. I have made numerous calls and left a note on my gate asking that anyone making a delivery please ring the doorbell and leave the package under the mailbox. Apparently, the Amazon drivers cannot read, or are simply too rude to be bothered. They prefer to leave it in the middle of the walkway in plain sight and don't ring the doorbell. FedEx, UPS, USPS have no problem in ringing the doorbell and placing the package off to the side. Only AL drivers. They are terrible.

I ordered some stamps and they arrived in terrible condition. I posted the review and a picture to prove it. I told Amazon and they sent another set. The second set was ruined, maybe a bit worse than the first. I took another picture and now my review has two separate pictures, from the original order and the replacement. They stated they would pick up the wrecked stamps when they delivered the new ones, which they did not. I cannot imagine fighting over refunds and exchanges over something as trivial as stamps. I have no idea what they plan on doing as they are also confusing to talk to. Geez.

I retract my previous complaint. Although my issue was never resolved and the person who did steal was never caught. I just think they need to fortify and restructure who they do business with, mainly their (3rd party clients). I understand it's the persons risk to get things on Amazon, but on the "other hand" Amazon is the top online retailers in the world, and we "shouldn't" have to worry too much about that. Maybe amazon doesnt need to be shutdown but someone needs to be held responsible for the crimes that take place at their store.

Before you make any Amazon purchases, check to see if it will be shipped and delivered through Amazon or if a real delivery company like ups will be delivering you packages. I hate to say this but Amazon logistics SUCKS and is very unprofessional. I ordered a pair of kettlebells through prime on a Saturday and they were supposed to be delivered the next Thursday (Still way more than 2 days but whatever). Keep in mind these kettlebells were 20 lbs each and supposedly packed together so this is a 40 lb pound box.

On February 11, I placed an order for some camera lens, phone, and had no problem receiving. Keep in mind that the items were delivered in two different packages. When I received the first lens, I decided to order a different size lens. On February 14, I received an email that my package was ready to be picked up at a Whole Foods Amazon Locker location. On February 15, I went to the location to pick up the package. When I opened the locker I noticed the package opened. I noticed that the package was never sealed and the lens that I ordered was missing. I submitted a replacement/refund however before I could a refund I had to return the item. On February 16, I contacted customer service, after being transferred to 5 different people, I was told that I had to wait 3 days to investigate my issue.

I ordered some Hemp oil cream for my shoulders. This product is great! But Amazon is not! I ordered this product. They said it would arrive the following day. What arrived was an empty envelope. I called immediately to Amazon C/S. They told me nothing can be done, and they will only refund. I advised them if I wanted a refund I would never have ordered the product! WTH?

I recently had to reset my phone while it was getting repaired. I did not think that in the processes, my Amazon history would be wiped. Since I stayed logged in, I had forgotten which email I used for Amazon and became worried as I could not cancel my Prime membership. I contacted customer service and they told me that even with the password, order numbers, or anything else, they cannot give me my email or cancel my Prime membership for me. Keep in mind they are able to pull up my account still, but without "email confirmation" I am stuck getting charged $12.99 every month for something I am unable to use. I am currently talking to my bank and found out that I am going to have to cancel any cards linked with that account and reopen them. Thanks Amazon.

Amazon is changing and not for the better. Just a few years back, Prime meant 2 day delivery and free returns on nearly everything marked Prime and if the guaranteed shipment was missed you would be credited with a month's Prime membership. Those days are gone. Prime no longer means 2 day delivery or even 2 day shipment. They may shoot for 2 days but if they miss it, oh well. They will offer to refund your shipping cost but if you use prime the cost is built in so you get nothing. Also you must now be very careful when ordering a prime item. Unless it specifically says "Free Returns" next to the delivery statement, you will pay for any returns. Those free return banners are fewer in number every month.

This is going to be a long one, because it took me nearly two months to resolve this issue. I placed an order January 20, 2019 for Seagate Barracuda Internal Hard Drive. An email told me it was delivered on Wednesday (Jan. 23), but there was no package. When I checked the "Track Your Package" link, I discovered it was sent to the wrong house.

Hello there, I purchased 14k diamond earrings last year through Amazon and when going into tough times it came time to sell them and I found out they were only 10k and the clarity of the stones were not what they said they were. I contacted them numerous times and they said they'd investigate it. I'm now waiting on my 3rd call back to hear results but they refused me a refund as it has been past their policy date. Do not buy jewelry from this site. They are a sham and untrustworthy and will blame any problem they can on a 3rd party seller rather than nullify the issue themselves. I have been hung up on as well before I've had a chance to say anything and this probably the worst customer service I've seen in a large corporation such as this one. They should be shut down.