Amazon.com Reviews

The products are good for the most part. That is if you get them and not dropped off at the wrong address. Yes My Address is clearly marked. Then you have to call customer support and wow that is where it all heads downhill. You get to speak to someone that has no clue how to fix the problem. Then you when you speak to their supervisor you have to wait another week to try and get your product. So you have wasted over 4 hours and they offer you 5 Dollars. My time is worth more than $40.00 an hour so take that $5.00 and shove it. Will spend more and just drive to a store to get the products I want from now on. That will save me time and money. I am done with Amazon B.S.

I purchased a new Echo Show on their Deal of the Day which also included the purchase of an Echo Dot and a light bulb. The Echo Show didn't work right, so I sent it back, but they sent me a refurbished (without a cord) instead of a new one, and said that it is the way that their computer works. They wouldn't give me a new one, so my only option was for them to reimbursed me instead, but I lost the savings of $108 and got stuck with the Dot and bulb that don't really work as well without the Show. I did send the Dot back, but couldn't send the bulb back because I threw away the box. It was a real hassle having to ship back the Echo Show twice and the Echo Dot once, not to mention the time that it took to deal with those at Amazon. I wrote a review of the product on their website and they said that they wouldn't post it. Not sure why, because it met all of their guidelines.

I recently signed up to sell on Amazon and had a most horrific experience. After spending hours listing items which said nothing about providing receipts my account was suspended without warning. The claim was inauthenticity of 2 items. This was nearly immediately after making 4 sales which Amazon had no issue collecting the money for. Then they expect and demand I ship the items. However there is no guarantee I will ever see the money even 90 days or more after the sale. The rep who was supposed to be my personal assistant just coaxed me to fill out a bullet response and do exactly as told. Provide invoices from authorized vendors which I do not have. This has caused me great distress.

Amazon's new choice of shipping items is using their own delivery service (tracking numbers beginning with tba). To date, only 2 orders ever made it to me, out of around 10. Worse than USPS, I didn't think that was possible. I searched to see if this was just in my location, Columbus, however it's not just here. Use any search engine you want about AMZL (Amazon Logistics), problems are rampant!

I have been an Amazon Prime member for about 10 years now and when I first became a member I was so impressed by their fast, professional, helpful and kind customer service. About 99% of the time our packages would arrive on time and in working/good condition. We order A LOT from Amazon, we live far from town so it is much more convenient for us to order online compared to driving 30+ minutes to town. If there ever was an issue with a late package or broken item I could easily email Amazon's customer service and they would fix the issue very fast. If they were at fault they would always make it right by refunding or extending a month of Prime membership, etc. I always had the issue fixed to where I was so happy to still shop at Amazon and give them business.

I contacted Amazon customer service after I noticed some suspicious activity on my account. I had also received some odd emails from Amazon that I had never received before. When I called, a few things happened. I was informed that my account was locked due to those suspicious purchases, but was asked by the representative on the phone to pay over the phone for items I had already paid for. Plus, why am I going to pay again for items I didn't order. When I tried explaining to her that I didn't order the items, she literally called me a LIAR. Are you serious? I have never ever experienced a customer service rep calling me a liar. I asked to be transferred to her supervisor. She snickered and said no, that wasn't a possibility. I asked to be transferred to an account specialist. Again, I was told no. At this point I was so upset, so I asked that she cancel my prime membership. AGAIN she laughed and said that wasn't a possibility. I pay for this service.

Honestly, I had purchased on Amazon before and I never had problems with any of my orders. But recently, I decided to purchase shoes on Amazon and I had the most stressful experience. When I ordered my shoes, I kept tracking it and everything was going well and I liked how Amazon always tells you when your shipment will arrive. On the day my shipment was suppose to arrive, I checked my tracking information and it said it was being sent back to seller with no explanation. When I reached out to the seller he explained to me he didn't know why either and that I'd receive a refund.

I was unpleasantly surprised by Amazon customer support. First, they fail to answer your direct questions and provide unwanted explanations instead. Then they give you inaccurate information and waste your time. And they were rude to boot. In the future I will avoid them.

After making a purchase on Prime day, my package has been delayed/ lost. I contacted Amazon several times and was only told that I would receive it tomorrow, no matter which day it was. They offered a refund, however, the item would now cost 25% more than what I originally paid. I contacted the seller directly and they informed me that they sent the item, twice, to Amazon. I can see on the tracking when Amazon received them. Yet, both have become delayed/missing. After reading other reviews, this appears to be a solid trend. Unethical.

Amazon does not stand by their prime delivery guarantee and their customer service reps are not helpful. When you Guarantee delivery you count on it or expect them to stand by their guarantee which they do not. They don't even give you a reason for the delay or when you will get the item.

A lot of the times they just don't want to deliver certain things randomly and upon contacting them asking to cancel an order or just ignoring you and keeping order in hanging state. First time I've tried to get mouse and camera and they make me wait for two month until I finally cancelled it. Few more time before I just ignored and cancelled. This time it was a ** regular shampoo and the funny thing that to verify that Amazon is terrible I've just asked my friend order this particular shampoo with his Amazon Prime/Fresh account and got it the same ** day. So, Amazon is a piece of terrible smelling... cake :) So I've got it and will keep an order just to see for how long they plan to scam me. Not yet shipped. "Delivery estimate: We need a little more time to provide you with a good estimate. We'll notify you via e-mail as soon as we have an estimated delivery date."

So, someone hacked into my Amazon account and made fraudulent/unauthorized charges. I contacted Amazon as soon as I realized the purchases had been made via an email notification. I checked my bank statement prior to contact them and one charge had already gone through on my card and the other was pending. The person I spoke to at Amazon, literally called me a LIAR and said NO money had been removed from my account and that both charges were only pending. I again explained I have PROOF the larger amount had already been removed from my account. Rude employees!! Please take your money and spend it somewhere where your account is safe and the employees value their customers.

Chatted with Rochelle about an order I placed. When placing the order it said it would be here by Tuesday and then later the email I got said Wednesday. I hadn’t read the email because I specifically checked out 2 things that would get here to be installed Wednesday morning. One of them is arriving Tuesday like originally said, but the other is not. Rochelle called me a liar and said it never said Tuesday and that I could just wait or get over it. All I wanted was to see if it could be expedited to arrive when it said it would upon ordering. I’ve never had a worse experience with Amazon. Who in their right mind tells the customer they are a liar. I would have ordered different product if it wasn’t going to be here in time. Rochelle has no place at Amazon!

Don’t waste your money on Amazon prime because there’s no point of having amazon prime if they’re not going to delivered right outside your door. Amazon SUCKS! Employees or the ppl that you chat with are RUDE and never seem to help. Once again don’t order things from there if you are not ready to get your packages stolen by their own drivers.

Ordered an ID card printer for my business....it showed up in a UNSEALED box with nothing but the actual unit. NO CABLES, NO POWER CORD, NO CARDS, NO CAMERA ETC, everything was supposed to be in the box. Who ships a $1000 item without sealing the box???!!!...Amazon does. I was told that they will investigate and call them in 3 days...maybe they will replace it...maybe not. Meanwhile my business can't operate. Does this look like a complete order?

I complained last week about when I write in my delivery instructions to put pkg on back porch, that means to put pkg on back porch! Also, I have made complaints about drivers sending my pkgs back and always saying box was damaged! I never had a problem before and then all of a sudden, the last 6 pkgs have been returned! Not cool!

I have been an Amazon customer before they started Prime Memberships. I immediately signed up when they started and have consistently been one since 2005. I live in an apartment building in a small town outside of Pittsburgh, PA. It is no high-rise and has only 3 floors - 2 people per floor. The driver does not even enter the building as we have a nice covered mailbox area immediately outside our main entrance with a shelf for boxes. We do not have issues with theft here. There are many buildings in this apartment complex on this street and another. I have received my boxes without issue outside my building for years and year and years. That was while Amazon was using the US Postal Service for deliveries, but that just changed a few months ago. Now they use their own drivers.

I have been a Prime member for many years. I use Amazon for most of my shopping needs except groceries. I haven’t really tried that as an option. They offer a lot for the cost of membership. This includes commercial free music, unlimited photo storage (not including video), free movies and TV shows and two day free shipping.

While I have been and continue to be a regular Amazon customer, their policies with regards to failed shipments leaves a lot to be desired especially with regards to "Prime Day". I had two packages by their own account were delayed / lost. After tracking this down and spending lots of time on the phone with customer support (and even a follow up call), the only remediation offered was to refund the original purchase price. The items were needed and purchased ON SALE during Prime Day. Now the only choice I am left with is to purchase them again at the non sale price and hope they are delivered. Really crap that a failure to deliver (which happens AFTER Prime day is over) means that Amazon will not make good on the original purchase.

I got a discounted year of prime when I enrolled in college, but I will not be renewing it. The subscription is almost up and I have placed probably 20 orders. I have had 3 of those orders that were placed with Prime shipping show up within 2 days. I am writing this review because my most recent order just delayed 2 days. I understand that complications happen, but this is ridiculous.

Been an Amazon Prime member for many years, but lately I am concerned about their shipping practices. Last few orders from Amazon were delivered without being packaged properly in Amazon boxes or any boxes. Contacted Amazon regarding this issue, but so far they seem to continue to ship items just as you would get it off the shelve. Beware as Amazon is now not boxing items and that can create many issues for customer.

On Prime Day, Amazon had a deal on Ring security systems with the choice of a Dot or Ring doorbell. I ordered the 14 piece security system with the Ring doorbell and ordered the Dot separately. I did not receive the doorbell. I was on the phone for 35 minutes with overseas customer service with no solution other than to send it back and get my money back. I am furious that there is no resolution or consequences for Amazon.

I called customer service about a late package last night. Seeing as I had to have it today and they told me it had been out for delivery and the driver could not find my address. Now this is the 4th time the driver has seen one address on my duplex and drove off when there are clearly two address. I have instructions on my account stating the description of my building. So anyway I ask to talk to a supervisor and am told by the representative no I can handle it. So I let her only to be told they would have it here no later than 9:30am this morning.

I ordered a product and paid for next day delivery, but it didn't arrived. I called customer service next day, they were not helpful at all. I talked with a supervisor, Humberto, who was very rude and said he is the highest person in Amazon and refused to give me his superior's name and contact information.

I have been a Prime member for 6 years and for the past year and a half this has been my worst experience ever. I have had 3 or 4 incidents where my package stated it was delivered and I did not receive it. On 07.19.19 I was supposed to get my package and I received an email stating it was delayed and I would not receive it until the following week. I called customer service and spoke with Jenell who assured me she would cancel and refund my money for me since I told her I needed the things I purchased for next day use and I would have to go to Target and purchase.

I was scammed by someone pretending to be from Amazon. While Amazon is not responsible, I thought that they would refund the money and make the public aware that there is a fake number on the web when looking for Amazon customer service the scammers are using. They were very understanding but did not refund my money. I am afraid to put my credit card back on file with Amazon.

I purchased a silk duvet cover by Zimasilk on Amazon on Prime Day, along with a silk fitted sheet and a pair of silk pillowcases, all by Zimasilk. I took a long time finding ones that matched, and had to order the items separately. The sheet was obviously USED when it arrived - it was a return (the box inside was open and the internal wrappings were all wadded up along with the sheet). Then the matching duvet cover was shown by Amazon as shipped, then shown as sent to wrong address, then shown as damaged in transit. It was then returned to the seller.

I ordered a leg brace for my knee. Guarantee Thursday delivery. 830pm on Thursday I get a email stating they are having trouble delivering to my address. So they send the package back to seller without my permission. Instead of sending it to the right station to be delivered the next day. After many calls to Amazon by employees who have no idea how to fix a problem. I get an email stating they are refunding my money because buyer returned it. They will lie and deceive you beware.

I purchased a TV on Prime Day through Amazon. It was shipped out by Best Buy which is an approved Amazon vendor. I got a great price on the TV. The only thing is they sent me a messed up TV. It was not damaged during shipping. It was totally a factory second. You could see the ribbons (internals) on the side of the TV screen which is not good. Also the TV did not function correctly. I was told I could send it back for a full refund or take it to the nearest Best Buy. Either way I was told they could not send me another TV at the price I purchased it for on PRIME DAY. So what is the point PRIME DAY???? I don't blame Best Buy because I did not purchase the TV through them. I purchased it through Amazon. Buyer beware!!!!

My experience with posting reviews for vendors on Amazon.com have been totally disappointing. The postings are truthful and informative but Amazon.com rejects them, my guess is because they are negative. Here is my latest post that was rejected. See what you think... "Thank you for submitting a customer review. Thank you for submitting a customer review on Amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines: http://www.amazon.com/review-guidelines." ES Robbins EverLife Anchor Bar Lipped Vinyl Chair Mat for High Pile Carpet, 45 by 53-Inch, Clear ★ from Ronald ** on July 17, 2019. Vendor can not fill orders. The vendor was unable to fill my order. None in stock and no idea when they would get any in. Yet they had the product advertised on Amazon.

Don't buy this if you intend to use for music. The Kindle stops playing the music without any input every few seconds. Cannot get through one song without it shutting down. Customer service rep thought it was ok that it almost made it through one song. Sorry, not acceptable.

My husband and I ordered $1000 worth of furniture from Amazon, all of which was supposed to be delivered within about a week of purchase. The couch, the rug, the baker’s rack, and the pillow cases arrived on time. We decided on a different rug and pillows so we initiated a refund for both of those items. No big deal. We were waiting on the arrival of an accent chair, a coffee table, and an end table. July 10th came and went and apparently our tables were delivered and signed for by someone that doesn’t share our last name. I chatted with a representative and they told me that sometimes UPS drivers accidentally mark packages as being delivered, and to wait until the next day. The next day came and went, still no tables. I chatted again, this time they told me to wait until Saturday the 13th. The chair was also expected on the 13th. Saturday came and went, no tables, and no chair. Hmm.

I asked customer service to help me change the shipping address for an order I made, as I accidentally chose the wrong address. They were completely reluctant to help me. I contacted the carrier and they told me the sender should stop the package or change the shipping address. But the customer service in Amazon said they can't do anything. I told them I contacted the carrier. I read the carrier website policy about this, and share it with Amazon. They gave me a lecture about Amazon having a different policy than the carrier. They treat me like an ignorant. It was the most horrible treatment I have ever received. Not only they did not help me solve the issue, but they also wasted my time. It seems they are expanding so much that the business is out of control. I am cancelling my Prime subscription after this.

Purchased an item on Amazon Prime Day. It was delivered but when I opened the box, after I had signed for it and the courier had gone, it contained random items I never ordered that were a fraction of the cost. Upon contacting Amazon they would not replace the item only provide a refund for me to re-purchase. The item had gone back to full price, but they refused to credit the difference. This event was publicised as a bonus for being a Prime member and yet they treat them like this... Shocking. They also implied that as I had signed for the parcel then it must have been correct. From now on the courier can wait whilst I open every package.

Prime Day I ordered a monitor Monday and expected delivery on Wed. I got a nice pic of my monitor on the wrong doorstep. Rather than send the driver back to get it they inconvenienced me for 3 more days while they had another shipped from Va. AMAZON WOULD RATHER INCONVENIENCE A CUSTOMER THAN INCONVENIENCE A DELIVERY DRIVER!!

On 16th July 2019 (Prime Day), I have made a a good deal buying Samsung M20 at INR 6830.99 (which is INR 7159.01 lower from its MRP) on order#**. Since I am a Prime customer (with same email id) I was promised to get delivery by 17th July 2019 (next day) until 2100 hrs IST. But on the day of delivery I waited whole day till committed time then see a message on "your order tracking" that it get delayed and I will get it by 20th July 2019. After 2200 hrs (IST) it showed that order is cancelled by me and parcel is returning to seller, but this is not the case. Rather this fake message was either created by delivery person, seller or by Amazon itself, I was waiting for this parcel since morning, how can I reject it. I would like Amazon to take strict action against team involve in this event of creating trust deficit and cheating in the name of Prime Day deal.

On Amazon Canada Prime Day. It was offered $5 bonus on $25 reload. They never posted any limit of the maximum benefit on their advertisement. Not even in small bold letters. I reloaded multiple times in the hope I will receive $5 credit each time. Each time on my transaction it was clearly mentioned Qualifying offer. "Prime Day GC Promo" and "$5 promotional credit will be automatically applied to your account within 2 days". However, in reality, I have received only one $5. I have contacted their team and they partially gave me promotional credit but didn't give the full bonus value that I should receive.

I am a prime member of amazon.in and the services that I got is pathetic. I work as a freelancer for an Amazon store based in USA and my client wanted to buy a laptop for me for work. He wanted to use his card for accounting purpose so I tried to buy it on Amazon since the payment was not authorized from the bank so it declined at 1st time but then my client called into his bank and authorized it and the order went through then Amazon somehow canceled the order. Called Customer service, they said to try again it should work. Again tried, bank declined then client again called and authorized bank for the payment. He cleared it from his bank but Amazon canceled the order again. It happened several times. I called customer service again, someone mentioned that if I have any relative who has prime try from their account as there is a flag on our account and it may take 24 hours to clear it.

I recently used Amazon to order a large number of items to build a gaming computer. This was my first time using Amazon to make large purchases. Mainly because their prices were slightly cheaper than Newegg and OutletPC.com. Well, this past week dealing with their overseas-based customer services has been an absolute nightmare. Some packages arrived quickly, but one order was missing a tracking number which resulted in a complaint to 3rd party sell which was never originally their fault. Over my many attempts to call Amazon, I always end up talking to an overseas-based support team who can never find a solution and force me to repeat myself.

I recently ordered something on a Monday evening that said it was fulfilled by Amazon with a guaranteed delivery on Thursday. This was important because it was something I was taking with me when I leave the country for 3 weeks on Friday. That Wednesday I get an email saying it will be delivered on Friday. WTF? How can they use the word guaranteed legally when it is really we should have it there on Thursday? This presents a real problem because I will be gone for 3 weeks. I would have not ordered it if it did not say fulfilled by Amazon with that delivery guarantee. So it will sit on my doorstep for 3 weeks where anyone can steal it and know I am not home, and possibly rob from my house.

Amazon.com chose to use an alternative billing method for my account. They did not seek my authorization to change the billing credit card. It matters to me greatly, which card is used for certain purchases. They have a way to toggle this "Backup payment method" off for future, but they have taken it into their own hands to complete the unauthorized billing without my knowledge. They used to send me an email notifying me there was a billing problem and I would be able to address it quickly online (my credit card is turned on and off by me for fraud security purposes and sometimes that causes a charge to be denied, if the card was left turned off).

I ordered an item for next-day delivery at an Amazon Locker and received a confirmation. On the expected delivery day (the next day) I got an email saying there would be a delay and it would be two days late and I would get my shipping charge refunded. I attempted to cancel the order and got a response that it was too late to do so. Then I got an email saying they couldn't deliver it and it was being returned to Amazon. Then I got an email saying my shipping charge was being refunded. Then I got an email saying the item was on it's way to the the locker!

As a long time Amazon Prime member, I'm pissed off about how you handle your Prime Day for your "valued" members. I had put the Ring Video Doorbell Pro with free Echo Dot in my cart while I was at work, and it was listed at the Prime Day discounted price with no warning of limited availability. When I got home to compare some other items I was interested in but didn't have time to review at work, I'm slapped in the face with an "unavailable" indicator for the Ring Pro and it's been moved out of my cart. I chatted for help, but the assistant couldn't help me. Once my items from this order have shipped, I'm cancelling my Prime membership and telling all of Facebook about this ** policy.

I am a seller on Amazon. I am the author, publisher, the rights owner of the book I am selling on Amazon.com. I reported one seller who illegally obtained some of my books and started to sell on my listing and I got dis-activated. When I called the customer service, they do not know anything, they have no information and they cannot help you. Why do you have customer service if you do not provide them with information to share with the customers?

Monday, July 15, I ordered the above item from your website. All indication lead me to believe that the item would arrive in 2 days, as usual. So, I was expecting the item to be delivered Wednesday, July 17. Upon getting a confirmation I learned that the item would be delivered Thursday, July 18. Just an hour ago, I received an email telling me that the item will arrive Friday, July 19.

I am a regular Amazon customer and I had a very disturbing experience with my latest order, which included headbands for $17. My account was charged three times! And, it was Prime, although it took 4-5 days to arrive rather than the typical 2 days. I called Amazon customer service with the hopes that they could rectify the issue but it only caused more frustration as they simply lied and lied, and all over a silly $17! Their “manager” Mindy told me I was charged numerous times because the item wasn’t in stock. And, that when it’s not in stock, they can charge as many different times as they want until it becomes in stock. She said, it’s a very problematic policy and causes issues every day for them and for customers and they have notified the higher ups at Amazon, to no avail. I was shocked!

This is comical to say the least. But, I called Amazon to speak with a rep about a way a package was delivered to my house which was unsafe and most likely damaged the appliance inside. The man that I spoke to on the phone sent me an email with a six digit code to confirm my identity with him verbally. (This was a new security measure I had never encountered.) After speaking for a bit he told me that I would be refunded for the item, which was a significant amount. He told me to then check my email for confirmation. To my surprise and horror, the email that I received was a "Changed password" confirmation. Immediately I thought I had been scammed and was calling a non-Amazon number. The man got off the phone and put someone else on the phone without telling me, who assured me "No password was changed. We sent the wrong email. So sorry. Can you please confirm...."

Too small, low watts digital board. One number is off and on, power fluctuates. Not something I would recommend someone to buy. Not worth it. Plate does not stay on inside microwave, always slips off. Wifi not needed.

Fake as price reductions. The mall is cheaper. These pictures are from “prime day” supposedly the biggest discount day. Fraud. They take advantage of those who trust the ** they spew....

I received a slightly damaged product so instead of going through the trouble of returning it I called Amazon and simply asked if they could send me the damaged part and I would fix it. The woman said she would call the vendor and call me back. Never got the call. I called THEM back. Got the runaround and there were no notes in my account. Again told they would check and call me. No call. Here's the deal people... Jeff Bezos is a MULTI-BILLIONAIRE and good for him for creating a company to make him crazy rich, BUT, he could easily lose a MILLION customers and it would not make a dent in his business and even if Amazon went out of business he just laughs at the rest of us because he has BILLIONS of our dollars. He simply doesn't care folks. I canceled my membership. I'm a man of principle.

It's gonna be one month now I ordered this product. Upon inquiry Amazon said the product is shipped from abroad. They wanted additional time. And even then they could not meet their given delivery date which is today 15th July 2019. They are absolute cheaters. I have already paid for the product and they kept me on hold for so long as if I am responsible for their shipment. This is absolutely ridiculous. This is completely untrustworthy online shopping portal.

What's the point in having Prime Music? If you get music for FREE using Prime, then you shouldn't worry about it being taken away, right? Wrong! I have purchased about over 2000 songs and approximately 1000 songs have been greyed out. Their reply, once Prime lost the licensing for the music they will take away the music you have in the library and can't do anything about it not even letting the people who purchased them know that the licensing is going to expire and give them a way to purchase them. I needlessly paid hundred dollars for that. A waste!

It was easy to make the selection due to price and value. The product has performed as advertised, the speed and graphics are excellent. The PC exceeds all the requirements of games I am playing, I am very happy with the product.

I contacted Amazon.com due to several hacking of my account and unauthorized charges that started in March 25, 2019 through July 8, 2019, of various digital downloads and eGift cards ranging from $50 to $250. Each time I reported the incident, each representative would state that they are documenting the incident and that it gets forwarded to their security/fraud department. They would disable my account and then email me what I needed to do to reopen my account by changing by password.

I have made several purchases lately from Amazon through what they call Third Party Sellers. I've also purchased items that were shipped and sold by Amazon. One of the third party items after a week of waiting and watching tracking number for shipment to be processes to shipper was NEVER SHIPPED. Finally three days ago the seller just cancelled the order and refunded. Amazon on the details shows refund but nothing shows on my card three days later. Another item I purchased when tracking came showed over 6 weeks for delivery. The same seller was currently showing the same item with 6 day shipping. The order was cancelled and refund issued. Shows on Amazon item details but AGAIN, Amazon has not provided it to my card company.

I paid 24.00 dollars to get my product here by July 9th. On July 12th, I woke up to this. "On the way: Delivery attempted. An attempt was made to deliver your package, but the business address was closed because of a Holiday. Please look for a notice of attempted delivery for the next steps." Only problem is, there was no Holiday in Georgia and the office was open until 5 p.m. est. I then turned to contacting the agent, they confirmed my package never left the depot. How is this possible? I told them I wanted a full refund for shipping cost and a phone call when it leaves the depot, which is 1 hour 45 minutes from my house. That is how the can reassure me it is actually OUT for delivery. I should have bought this item at Newegg.

I have been an Amazon Prime member for many years. Back when they used to use a reliable delivery system. Over the many years I had never had a package lost or stolen. Fast forward to a few months ago when Amazon started to deliver their own products. 3 of my last 4 orders have never been received. I live in an Assisted Living complex with a front office. It is not difficult to come in and leave a package with the office staff as the office is right in the front door. But Amazon delivery teams seem not able to do so. 2 of the times they "left package with resident" i.e. a random person walking around. Surprise surprise the resident was NOT me and I never got it.

Very poor service, can not resolve issues, no customer service. Not able to contact anyone, products substandard of poor quality, better off buying where you can return things without a big pain in the **. Can never reach any living soul. Uggg.

What surprised me that upon arriving to the Locker where items was delivered per my order, etc, the Code that was issued and sent with my email alert didn't work when I attempted to just type it in and get my items. Now since the code didn't work after trying many times and in between tries, it got longer or seconds were added as if by penalizing w/ too many tries, I was informed by cust. service when I called the toll free # on lockers that the reason code is not working was because items were being returned because I was late in picking up or rather, the 3 days allotted time had expired and items weren't in the locker at present. No - I didn't think so. Even with the July 4th Holiday I was not over the late 3 days. And so be it - maybe I was(?).

They are making fool to me. I'm trying from last 5 months but they didn't solve my problem. They said all time, "We are tying to solve your problem. Please give 4 to 8 days for solving your problem." But they didn't solve this. They said to, "Mail us so that we can solve your problem." But they can't solve this. They are making fool to us.

I ordered two 40 gallon reptile tanks from Amazon for a total of around 550. They arrived to my house yesterday with glass falling out of the boxes, I refused delivery of course. Today I called customer service to have a replacement sent to my house, they informed me that they couldn’t replace but could refund my card which would take 3-5 days. I need the tanks for live reptiles and can’t wait for 3-5 days. The only other option was to give me a refund to an Amazon gift card. However the tank is now over 100 more expensive and they will not refund me the difference. I’m very disappointed in the service from Amazon and will cancel Prime membership and discontinue all use.

I love Amazon but I never knew this could happen. I usually order from there and this time I bought 5 bicycles which I found out 3 was not a quality type among them. I returned the three and for three weeks was calling to get my money back which they didn't. I was lucky to get a recovery agent who assisted me out. If not it will have been a drama. if you have similar issue you can reach out to **.

They sell used, disgusting books as brand new. I've been buying from them for years. But in these last few years, they've been selling customers new books that were used and dirty. Once someone stuck gum to a book I bought. It was gross. And customer service doesn't even care. They won't even work with you to make it better. They're absolutely rude. You can ask them a hundred times why this is this way, but they never give a straight answer. I'd recommend searching elsewhere for your books.

On June 8th, my Amazon Prime account got hacked. I found this out on the 11th when 2 packages arrived with stuff I didn't order. When I tried to log into my account I found out it had been hacked. So I immediately called Amazon and they agreed it was hacked and were able to get control back of the account. At that time I told them to just cancel the account and luckily I told them to deactivate my credit card. They assured me all was well, the charges would be taken off my CC and that would be the end of it. I kept watching the CC statement to see if the charges have been removed and they have not. Today, July 8th, I called Amazon and told them they needed to get the charges off my CC and to again cancel the account. The guy "Josh" proceeds to tell me there is no record of any charges on the account and that I have to call my CC co and work them to get it removed.

Hi, I just wanted to sell a few things on Amazon. By mistake I enrolled as a professional seller. Halfway through the enrollment process I contacted Amazon. The representative promised to reimburse my $39.99 professional seller fee once I downgraded to individual seller. Now I have downgraded but there is no way to contact them, no phone number and the email is not going through. My case number is **. My email is **. Please help. Thanks. Sushanta.

I purchased 3 items and then had to return them. When I spoke with customer service they insisted I take the item out of the box, so they could verify that it worked. I told them I did not want the item. They insisted that was their policy. I told them I tried to cancel the order but they stayed they couldn’t. Why would I open the item and turn it on? Whatever. I finally received the return shipping labels. They sent me three even though all the items came in the same box. I put one on the outside of the box and the other two inside. UPS tracking has the box returned 4 days ago. I called the day the box was delivered and they said they couldn’t issue a refund. I spoke With customer service three days ago and they said I would have a refund by Monday (today).

Why is it that AMAZON can no longer be trusted to tell the truth. They give you a meaningless GUARANTEED Delivery date and then it turns out that they lied to you. They just say sorry but it will arrive sometime. So their word is not worth the paper it is written on. They never consider paying a penalty for not even coming close to keeping their word, the next time you order they just lie again. They have become the worst liars on the internet. If they keep this up it will not be long before no one will trust what they say. They need start telling people that they have no idea when any item they sell will reach you. It happens regardless who they ship with and it happens most when they ship using their own carrier. SHAME ON YOU AMAZON. Tell the truth.

I ordered 10 items on Wed to be delivered Fri. All were Prime and all said Fri delivery. On Fri I received 2 of the items. Called Fri night and told me they would all be delivered on Sat. Sat night came with no deliveries but got a text saying they tried to deliver but building was locked. (Funny this is a residential house.) Called again Sat night, talked with a team lead, very nice lady. Was told probably coded wrong and she didn’t think that they even tried delivery. But said all would be delivered Sunday.

If you really enjoy random people showing up at your house in their personal vehicles to make deliveries then Amazon is for you. I have been a Prime member for a long time, but I am now finally considering canceling. I have a long driveway along the side of my house, but my front door is nearly on the road. On occasion, a UPS or FedEx driver will WALK up my driveway to drop a package at my back door (the front door is perfectly fine for every delivery, not to mention easier).

Refuses to allow me to process orders. Refuses to allow me to spend the large amount of gift card balance loaded onto my account. Customer service is incompetent and had no ability to solve issues. At this point they are essentially stealing from me as I cannot receive a refund and they cannot process an order. No matter how many times the account and the orders have been verified as non-fraudulent. I will never use this service again as soon as I find a way to get the money put into this fraudulent joke of a service. I loved Amazon Prime and have been a member for as long as I can remember but please USER BEWARE. It is an absolute nightmare the experience I am going through.

I ordered an IPod Touch on Amazon, and they constantly lie about the shipping status. It's been "shipping now" for several days and they still won't ship it. My credit card got charged! BAD customer service. Couldn't care less. I tried contacting them several times, I've filed a complaint with the Better Business Bureau. This company is CROOKED! THEY STOLE MY MONEY AND REFUSE TO SHIP!

As a prime member I am required to pay $119 a year. I have been a member since 2006 and happily so until now. Figuring out shipping terms has become a nightmare. Used to be with your membership you were entitled to receive your item within 2 days. (Not free shipping, because I paid for it through my membership.) Then it became 2 day shipping, which means once it’s on the truck, you SHOULD receive it in 2 days. Now, you have “qualified shipping” which means the item or items must be handled by amazon and total $35 or more.

I have been a Amazon fan for some time. But now I am changing my sourcing due to the fact that their delivery service is extremely dangerous, inconsistent and ignorant. They are logistically inept as well. We live a suburb community close to Chicago. It's a mix for city & farming communities. Unfortunately the drivers are completely ignorant to the basics in any driving delivery services. They abandon vehicles right in the middle of the road to deliver packages with no hazard lights on, not looking at traffic, when crossing the road, constantly looking at their phone app and not even approaching open driveways (I assume this is because they do not know how to back-up their non-windowed vehicles).

Am chasing my orders placed via Amazon. Unfortunately till now it's not delivered. Surprise to me that when I raise up the issue to Amazon they do not have seller contact number to call and inquire. Amazon can only send emails and it take 24 hours. My time and money is wasted. After 5 days of placing the order now Amazon placed A To Z return claim and it takes 14 more days. It means am paying interest to credit card for 19 days for nothing. On 2.7.19 Amazon agents promise me that they give follow up call today but sorry she didn't follow up up the case. I need to call them inquiring status.

I have ordered from Amazon for many years and also a Prime Member. As of the past 3 months having issues like payments they should not be taking and now representatives that Lie to you promising things because they don’t understand. They don’t do what they tell you will get done. Not to mention holding up your orders because they see your stage name that Amazon asks you to make if you like for your account name. They do not understand so do not release your order even though you have legitimate payment information for them to use. They hold on to old information instead of updating it as told. To BOOT, they need to make sure their reps are understanding ENGLISH LANGUAGE completely and trained BETTER! SO VERY DISAPPOINTED!!!!

Last night while I slept, someone tried to hack my account, linked it to a twitch account and used my credit card alone file at Amazon. The customer service person basically told me there's a 2 step process to do so, and a verification code sent for authorization, after asking where they sent the verification code to, they said me. I canceled my Amazon account, I've never been made to feel as if I was trying to scam, that customer service person successfully made me feel as though I was. Rollin ** Former Amazon Prime customer.

Amazon duplicated an order so it appeared as if I ordered two separate orders of the same item. It's a SCAM. Amazon steals from people. I will start a criminal investigation. Class action with including all of the negative reviews. This company needs to be investigated.

Twice I order the product. Once they send me something else and next time they send me the broken product and still didn't refund my amount for the wrong order which I already return them. It's really very disgusting and very poor service. I must say holding the big name without any responsibility, less than zero point for their service. Please improve it.

I've always trusted Amazon in the past, even with customer service that wasn't always good, but today was absolutely awful! I had just started to chat and got shimmied between 3 different representatives within 2 minutes. They didn't understand my issue, and when I tried explaining it several times in different ways, they still didn't understand. That wasn't so bad in itself. The problem was that then they kept arguing with me that they did understand the issue, and that what they were doing would solve the problem, when it absolutely would not solve the problem. I wasn't being a jerk either- I will explain the problem in more detail below.

I have ordered OnePlus 7 on 25th June afternoon at Amazon.in and the expected date of delivery mentioned was between 27th June and 1st July 2019. Today, 1st July 2019 at 7 pm I called customer care. They are telling it will take another five to six days. The option I had on 25th was Amazon prime for Rs.999 and get delivered on 27th June. If I am not the phone delivered on 1st July. The company also had to pay the same amount as a penalty. Who will pay for the opportunity cost? It is supposed to be a logistical company and should have an idea on the date of delivery.

After ordering a book 2 months ago, and 1.5 months after it should have arrived, it was nowhere to be found. I called Amazon, got passed around their call centers only to be told after a lengthy international call, that they had no clue where my order was and the only thing they could do was refund me. The other day, I ordered 1,500 EUR of items from Amazon. They cancelled my order the next day assuming it was fraud. They blocked me from my account and changed my password. They said in an email all I needed to do was change my password and make the order again. I did this three times, getting kicked out of my account 3 times. Eventually I had to open a new account just to process the order, after wasting a week and multiple calls to their customer service. For a company that in Bezos' words is focused on "delighting our customers" their service is worse than some state-owned monopoly Telco companies. Absolutely ridiculous!

I have been a customer of Amazon prime for close to a decade now. The prices keep going up, yet the service keeps getting worse. The two day shipping is a joke. I have had numerous problems, especially over the last two years. My most recent issue is that I ordered a large order on Friday. I was given the date of Sunday for delivery. Now I am not receiving some of the most important parts of my order until Monday, and Tuesday. I called to complain. The woman told me that the tow shipping doesn't apply until they ship the items out. So in other words if they decide to wait a week to ship, I get my order two days from when they feel like shipping it out.

I have ordered from Amazon for many years. Amazon used to take great pride in customer relations and with the care of delivery. Over the past two years, delivery had become horrible. Far too many of my packages have dented and open cans, thus the contents of the cans are rotten, and the packaging to the cans are busted open. The boxes delivered are often crunched and with the tape holding them closed, open. I have thrown so many cans away because I got sick of reporting it to no avail.

Logistics is the newest delivery option for Amazon. Logistics will not deliver to my senior home due to the locked door. I give detailed instructions on how to get thru the door and they refuse to deliver anything. Last 7 orders had to cancel. So, today, I sat outside and watched the map showing Logistics location and when it got close to my delivery, I stood up and walked out into the street to hail down the truck. It never stopped at my home, but rated my product as undeliverable. I spent the rest of the afternoon on the phone with Amazon and it's now Amazon Logistics you speak with, not Amazon for delivery issues and Logistics won't help at all.

My wife has not been able to take care of a duplicate charge for Amazon Prime. Every time she called, she said they were shady and unhelpful. She had me call to make sure that I did not a Prime account, and when I clicked on Customer Service, I was directed to bottom-feeding vermin frauds in India that caught me off guard and got my credit card number out of me. We had to report the fake charges and cancel the card on the eve of a high-anxiety flight and cruise my wife had to take. Amazon not only failed us business-wise, but also caused problems in our household. We just want to cancel and want NOTHING to do with Amazon EVER again. When I tried to report the fraud, reps at Amazon thought the situation was funny and gave me nothing but a hard time.

Those that order from Amazon know that you get a little text message to let you know when your delivery is getting close. I received that message and saw driver on map was about two miles away. Great. I checked again about an hour later and driver's dot has moved to within my townhouse complex and it states my delivery is next. Awesome! I wait and wait expecting a knock at the door. Nothing. I check door and no package. I check the app again and now the driver is about a mile away, but it still states my delivery is next. Maybe they got lost or turned around. The driver keeps getting farther and farther away. And it appears they are heading back to the warehouse in Sumner. They are heading south anyway.

I have made an order on Amazon, the same address I order every time and same items (supplements) I order on regular bases. Amazon has canceled my order, it stated "undelivered", because on the first place it went to the wrong station and they are not able to deliver from that station to my address. I understand, mistakes happen, but I wasn't notified that my order was canceled and I was waiting on the order over a week before contact customer service and found out it was canceled. These supplements were prescribed me by my doctor, and I am out now and feel very bad. I am not going to order from Amazon on a regular basis anymore.

On June 24th I ordered two pillows for visitors I'm having at my home this weekend, I paid almost $49. But, instead of receiving the pillows on Friday June 29th I received a single pillow case. I contacted the customer service through chatting and I was not satisfied with the solution that the customer service lady came up with. She asked me to return the wrong item and then she will place a refund for me. I told her I'm not satisfied so she offered to send a gift card of only $5 which will not cover at least the trip to the return center forgetting everything about my time-loss, my effort and even how stressed they made me. Now I have to buy the pillows I need for my visitors from another place. Add to this disappointment Amazon is taking $1 from my credit card. I don't know why!!! And the poor $5 gift card never arrived!!!

I subscribed to Amazon Prime so that I could get guaranteed free two day shipping, but I found out that free shipping means there’s zero recourse when they don’t deliver items or deliver it late. Normally when you pay for shipping and the item comes past the guaranteed shipping date, you get a refund of the shipping price. But if you have Amazon Prime and your package arrives after the guaranteed shipping date, Amazon doesn’t have to refund anything. So they can send items as late as they want with no penalty for their poor service. Plus, if they don’t even send your item at all, they not only don’t have to refund your shipping price, but they won’t resend any missing items. I will never order from them again because of the abysmal customer service I received.

This review is for the Amazon Business customer service. I am a very small business owner and have set up a business account on Amazon. This is a little different than the regular Amazon most consumers use. An account is set up with pay by invoice. Essentially, I buy something and Amazon Business invoices me with a net 30 days. January 2019 I made a $300+ payment for an invoice. Two checks for the same amount were sent because I thought that the mail service had lost the first check. Amazon Business received and posted both checks to my account. Which was fine.

I have been a loyal Amazon customer since shortly after it began in 1995. I still love buying on Amazon but their own delivery now is awful. I have had packages left at other apartments, had one delivery which was supposed to go to a UPS store box not delivered because the store couldn't be found (!) and it turned out the package wasn't even on the truck either, etc. Now I get a notice my order for today, which was shipped in 2 parts (the first part was delivered fine this morning) but the second part couldn't be delivered because "the building could not be accessed". No locks, no entry area, just go to the apartment! Very frustrating.

I live in a community that has individual locked mailboxes in a common mailroom. The new Amazon delivery service in our area has been leaving packages on a table in the room that is not secure. Even posting a sign “Amazon do not leave packages” it has continued. I received a text yesterday to inform me that there was difficulty delivering my package and it included a picture of it on the table in the mailroom.

Purchased item on Prime and just delivered and pushed out by a week. After calling customer service, got to know that item is not available. Basically customers are not guaranteed to get the product. Is it better to go with reliable service provider? Or buy from shops, at least have some shopping experience and some fresh air. Convenience on Amazon is gone as they become big player, so think twice before ordering via Amazon.

After hearing from some friends that Amazon was having issues delivering on base, my husband called and made a note attached to our account saying that we live on a military base and that the driver would need base access to make the delivery if the package was not coming via UPS or USPS. This was done prior to the order being placed.

Prime membership - shipping guarantee. Ordered a product on Tuesday which status shows "being shipped" and delivery date of Friday. They are not upholding their end of the "2 day free shipping" guarantee! And moving away from USPS to individual drivers is a joke. They stuff their sedans full of packages and can't find my house half time.

I tried to return an item to Amazon and was given a QR code to be used at the UPS Store. Unfortunately, a UPS store is far away whereas drop off station is in the nearby village. However, they cannot deal with a QR code and need a preprinted label which we used to get. Now I have to go to the city to find a UPS store and return the item.

I had a package of about 9 items shipped to me, and one item is missing. I waited a few days to see if it would come separately but it never did. When trying to reach out to them, I was unable to even get information to tell them what happened. Will not be using Amazon anytime soon. :(

Amazon has been hacked and is not releasing this information. Mine and my son's credit card information was obtained and used on other sites and the ONLY site we both share is Amazon so our credit card information HAD TO OBTAINED OFF OF AMAZON. After posting this information to my FB page I discovered the same thing had happened to my daughter and a few of my FB friends. Amazon denies everything and is not releasing this to the public. Also they I requested to open up a new account and apply my current paid membership to it and they refused saying I would have to pay a whole new membership fee despite already being paid up until 2020. I just want everyone to know KEEP A CLOSE EYE ON WHATEVER CREDIT CARDS YOU HAVE SAVED ON YOUR AMAZON ACCOUNT!!!

I am sooo surprised that seemingly everyone in the country accepts Amazon prime. I ended up with an Amazon prime membership and I have NOOO idea how!! I gave no consent for said membership and no authorization whatsoever. It use to be that you could get Free shipping or reduced shipping without any such agreement whatsoever!! Why is it that Amazon doesn't actually have a system in place to gain agreement in writing like Apple and about every other company on earth?

I’ve been a Prime member for a few years & enjoy the convenience offered by Amazon. In the past month I received an empty envelope, 4 shipments delayed 1 to 3 days. Yesterday received a text was 7 stops away and a 2nd text saying 4 stops away. I took a photo shot of where the driver was at the time which was about a mile away. An hour later I received a text there would be no delivery and package is in process. Contacted customer service today, they little understanding of the problem and how to resolve it along with a language barrier. Amazon needs better training to prevent these problems.

I forgot my password on Amazon.com and tried to reset it. I was asked to verified some credit cards that I no longer have, I called Amazon twice to get help. I was told that they could only use the credit card verification (these are credits that I have not used in months) -- I do not order on Amazon on a regular basis so the credit cards that was stored in Amazon were invalid. I asked if there was other ways to verify and I was told there was no other way to verify. I escalated via email and was asked to call the same number which I tried several times. I emailed back and advised that I had already called the number as stated in my initial email. I received an email back from Amazon stating they were unable to assist me and reminded me that I was an Amazon Prime customer and that I needed to open a new account. I refuse to work with a company that have very poor customer service.

Amazon guarantees 2 day delivery for signing up with Amazon Prime. However, their drivers feel otherwise and won't deliver packages to your home. That means if you live in an apartment complex, the drivers will go directly to the office. If the office is closed they will leave the packages propped against the locked door out in the open or they will claim they attempted to deliver but the business was closed. I am a resident. My address is a residency. My apartment is easy to access and right next door to the office building. Yet the drivers will not deliver my packages to my home! Drivers are lazy and incompetent. Amazon doesn't really care. It doesn't put a dent in their conglomeration if they issue refunds or $25 credits. And you're still without your product. Thing is, you are paying a fee for Prime. Amazon makes guarantees they won't fulfill. This is fraud at its finest.

Amazon really dropped the ball with this transaction. First, I ordered one for my dad for Father's Day and Amazon mailed it to me instead of him (even though I triple checked that I ticked the box with his address on it) and the Amazon representative suggest that I order another one, have it sent to my dad, and return the one I received. Little did I know that I would be penalized for Amazon's mistake. I was charged $5 more for the second camera AND taxes which I wasn't charged the first time. It ended up costing me $9 more altogether because of a mistake that had nothing to do with me. Then, the camera didn't work when he got it. After this, I canceled my Amazon Prime membership. I've pre-ordered 3 different books that I didn't receive until after the books had already been out for over TWO weeks! What's the point of having Amazon Prime if it's nothing but disappointing?

I ordered Redmi Note 7 Pro from Amazon India site and got package delivered without mobile phone. I raised complaint with Amazon customer service and they told they will investigate the matter and get back within 4-5 days. After 5 days no one got back to me and when I called them, they told investigation is done and product was delivered intact, there is no refund/replacement will be done for it. I was cheated by Amazon. So be careful when ordering from Amazon and dont trust blindly thinking that it's big company and there won't be any mistakes. I become the victim by trusting it and lost 16K.

I used to think very highly of Amazon, but my recent experience has been poor. I am a Prime member, but recently several packages have been delivered later than the guaranteed delivery date. On more than one occasion, the in-app status says that the package delivery was attempted but unsuccessful for some reason (although I have been at home and available, and these packages do not require a signature). Tonight, my wife spent 45 minutes on hold with Amazon customer service attempting to determine the status of the latest missing package (which was apparently not delivered because "the building was closed" even though we have been at home all day). No customer service representative ever answered the call. We are seriously considering cancelling our Prime membership.

I'm sure if someone looking to buy something online it go straight to Google, so I did the same thing. Didn't take very long to find what I'm was looking for, I see Amazon ad for the same item price is $84.95, so I click on and takes me to the amazon side with same item just different price $109.10. Well price is not matching advertising price so I make quick call to Amazon customer service and see if they honor the price what they advertising on nation web search google. Well was no luck. They are not going to match the price from their original ad. So big disappointment.

I've ordered many products from Amazon and, with a few exceptions, have no complaints. However, I recently ordered a product identical to the one I received a year ago, only this time the product, ordered in the same way from the Amazon website, came from Japan. All the instructions, all the embedded information, was in Japanese. I did get a return label, Amazon is good with that service, but I must pay the shipping cost back to Japan. How did Amazon mishandle this purchase in such a stupid way? I'll reconsider what I purchase from Amazon in the future.

I went for pre-op with my doctor who recommended that I buy knee scooter and stick for my next day surgery. I thought why to go to pharmacies when I can order directly from Amazon. I ordered the items for the same day deliver, but didn't received the item. I called the customer service where the lady said there could be a problem with the payment and she forwarded the call to another dept. After some time they realized that the nearest fulfillment center didn’t had the item and couldn’t be shipped. What a waste of time. Customer service sucks.

For some reason Amazon started charging my account for Amazon unlimited music family plan. Since my account is set up to auto pay and I have a lot of transactions I didn’t notice the charges for something I didn’t authorize. They have been charging my account $16.34 per month for 6 months. When I called them they couldn’t tell me who supposedly authorized this. I would not have signed up because as a prime member I can stream music already. They agreed to credit some but not all of the charges. I don’t feel like I should have to pay for anything I didn’t authorize.

Delivery department need to get it together.. They don't even bothered to see if you're are at home or not.. They just dropped right on your front carpet and on top of that they delivered someone else item to my unit and my items hasn't been delivered! I call customer services couple times and they keep saying items had been delivered (yes item for someone else but not mine!). Then they have a nerve to hang up the phone on me. Third attempted I was so furious and I got a hold with a lady name Kristina (from logistics department) then my problem has been solved.. Now let's talk about Prime Fresh... The worst.. All my stuff and bags all ripped and left outside again! Even though I mentioned that I'm at home... horrible.. I contact them but no one ever got back to me!!! Amazon delivery service has been gone down.. I hope they can improve this aspect of service!

I ordered a Diamond bracelet from Amazon in May 2019. I paid nearly $1000 for this item. I never received it. Customer service kept telling me to wait another day. This went on for a week. Then they inform me that the item was delivered and left on my porch. I don't have a porch. So apparently they left an item that cost nearly $1000 somewhere. No signature required. They basically told me oh well we can't help you. You would think that a huge company like Amazon would have the intelligence to send an item of value insured or with a signature confirmation. They don't even give an option to add it on. I will never do business with them again.

Order stated free shipping when placed, then they charged me for it. Do not believe them when stating free shipping. Contacted customer support and they said I agreed to shipping charges, which is incorrect.

I discovered a monthly recurring charge of $13.93 to Amazon Prime on my recent bank statement. After further research I found it has been a monthly charge since 11/2018. Since I pay $119. annually for my Prime membership I called to check and was told that they would credit me this month's $13.93 but could do nothing about the rest of the overcharges. Customer service suggested I file a dispute with my bank.

It has been very very easy shopping and receiving from Amazon since many many years, but lately the Delivery has been late and the driver lies about "Attempted Delivery" and say they could not leave the package unattended, even though I was there waiting for my digestion supplements. No one came for delivery and lies about it. They turn Off the GPS showing where they are as Amazon has set it up.

Amazon drivers are a disgrace. Like many other reviewers, I have been an Amazon Prime member for ages and have placed too many orders with Amazon to even count. In all those years I’ve never had ONE delivery problem with UPS or the USPS. Not one! And now, with Amazon using their obviously unqualified and unsupervised drivers, I can’t get a single package correctly. The last five orders I’ve placed have either been lost, mis-delivered, or kept by the driver himself. I won’t get in to the disaster of what passes for “customer service” at Amazon. It’s truly like knocking your head against a wall to get help from them. My prime membership ends in July, which is a good thing and that I will be thrilled to end my association with this corporate nightmare. Goodbye and good riddance Amazon.

Amazon combined 3 orders. Sent me an email saying it would be delivered on Sunday - by 9pm. I'm checking on the whereabouts of my order/delivery on a regular basis starting at about 6pm. It's been stuck on "Arrived at Houston Location" since early Sunday morning. At 8:10 pm I get a message that my delivery has been delayed. With this insulting message "Your package is still on the way...." It's just been delayed. If you don't have your package by THURSDAY contact us. WHAT? THURSDAY and it was supposed to be delivered Sunday. That's really poor service/response/information.

Have you ever tried to use a physical gift card at Amazon? You either lost some of your money, or were completely frustrated. They still haven't figured out how to split an order between a physical gift card and another payment method. I spent over 2 hours on the phone with customer service getting passed from one service agent to another and not one of them could actually help me. All I wanted to do was use my American Express Gift Card with a $25 value (pre-paid card that looks like a credit card and has a credit card number) to pay for part of a $35 purchase.

Because your drivers are so lazy and do not know how to deliver on time, my package is late and so if the gift I was planning on giving someone. How are you so willing to share great customer service if your drivers can not even deliver on time? Please hire correct people to actually do their job.

I’m getting more and more disappointed by the way Amazon customer service department is handling customer’s phone call and chat. I called the department regarding a package that was supposed to be delivered in 2 days because I have prime membership. The online status showed “delivered. Package was handed to resident”. Ok, first of all, my husband was home the whole day and working in our front lawn. We even have Ring installed around our property. There was no delivery guy that delivered any amazon package even though the online account showed “delivered”. Second of all, when I called to complaint and inquire about the status of my package, the customer service had the audacity to tell me to call them back on Monday if the package still not shows up. WHAT IS THE ** POINT OF HAVING ‘PRIME MEMBERSHIP’ WHEN I HAVE TO WAIT ANOTHER FEW DAYS FOR MY PACKAGE?!!!

I have been a customer of Amazon since 2001. They have recently started delivering their own packages using their own internal delivery service. I am very displeased with this service. I constantly receive messages that my packages couldn't be delivered, when I have clearly indicated in the instructions what the driver needs to do. It is not difficult at all. Then I have to call Amazon to get it straightened out. For example, just a few minutes ago I received the following message: "Delivery attempt unsuccessful. Sorry, we were unable to locate your address, but we'll try again. Please add instructions to help us find your address."

Several months back, I used my sister's Prime account to order some gardening supplies. On Monday, I guess my sister's card was declined for an autorenewed tv subscription that no one wanted, so Amazon Prime decided to bill my card and my account without my consent instead of asking my sister for an alternative form of payment. When I called customer service to reverse the charges, the agent I spoke with refused to provide me with a full refund. To add to my frustration, she also mispronounced my name throughout the entire duration of the call, despite multiple corrections. I guess Jeff Bezos has made a lot of money off of straight up robbing people! Luckily, my bank - which has GREAT customer service - stepped in on my behalf and made sure I got my money back. Still... I deleted all of my financial info from Amazon and I doubt I'll order anything from them anytime soon.

Amazon used to be very good in the past but lately, their service has gone down the drain. Amazon.com is somehow ok but Amazon.ae and Amazon.in websites do not deliver on time and there are so many issues with them not dispatching the order or sending incorrect items and yet charge massive amounts for shipping where responses are not even replied to for days and to add to it the customer support is non-existent for Amazon.ae.

Terrible customer service. I have spent thousands of thousands of dollars on Amazon over the past few months and I had someone make fraudulent purchases on my account. I contacted Amazon and they told me that there were fraudulent purchases and that several weeks ago they had caught several fraudulent purchases on my account but did not contact me. Immediately we shut down my account because they had use gift cards or credits that I had on my account. Now when you log onto my account it says I have made no purchases and I have wiped out my account balance so not only did I lose the money that they made fraudulent purchases with but they wiped out the entire gift card amount. Have spent our after hour on phone and they advised me that they will have people in the fraud department called me because they only can email them and I have never heard from them. Unbelievable.

Amazon used to be a reputable company. Since they have outgrown themselves, the customer service has taken a serious turn for the worse. Not only do I have to call numerous times to get someone I can understand through the very heavy accents - which usually I don't have a problem with, but the lying, cheating, and idea that the customer comes last, has changed my perspective of what I believed Amazon to be.

I have been making so many purchases from Amazon and to know they so not stand behind their sellers is sad. After going through 5 workers that couldn't read or comprehend I did manage to finally get help. They do not verify these sellers so they can just rip you off. Then all they want to do is keep emailing the third party seller that tells you lie after lie. With the proof on hand they still act as it is a problem then they swear you have been refunded to your bank and you never get. It is sad that such a big organization doesn't take time to make sure these overseas sellers are doing right.

Over the past three or four months I have experienced very poor customer service from Amazon. I ordered some bulbs for my garden thru a third party vendor. Received a message stating order was shipped. Kinda forgot about it but after 10 days recalled I had not received them. Checked with the post office and was told a shipping label was created but the item was never turned over to the USPS.

After having been a Prime member for nine years, I was turned down for a trial which would have given me a margin as I am going through a crisis. Now mind you I was not asking for anything free, I was asking them to allow me enough leeway to retain my membership so I could get the things in my cart. And pay the full annual membership fees in July. They said no.

Setting up our Baby Registry was easy, the Welcome Box was fantastic. We really enjoyed that we could connect our whole family internationally to our registry. Here's where the frustration and headache began: Amazon Logistics and Fulfillment out of San Antonio, Texas, has delivered MULTIPLE packages to completely wrong addresses AND old addresses that were not the labeled and addressed location the purchaser designated. SAT5 Amazon Logistics and Fulfillment gets a 1 out of 5 stars from our family.

I returned 2 products. Products were delivered to Amazon back by carrier. I didn't get my refund back and talked to customer service chat. It took 45 mins on chat after 3 customer service reps to look at order details and after I gave them all tracking, they figured out products were delivered back. SERIOUSLY?? Then she just ended the chat saying refund will take 2 weeks from time the product is delivered back to us and call us after 2 weeks. Do I have like nothing else to do.

This past week I have had nothing but trouble with Amazon. I use to rave about them. Now I am disappointed. Delivery tracking wrong, 2 day shipping not true. Keep changing shipping date from 3rd party.

I have been on the phone and computer for over 7 hour and the big hassle is the password and a 6 number code that does not work. They gave me the runaround sue treatment. I will tell others ask them to close my acct out and they can not do it. Also I have 400 shares in their stock that's being sold on Wed. Good luck out there.

To report that you didn't receive a package you have to go through a lengthy process of calling the customer service, being transferred to logistics, and then waiting for another half an hour to be connected to the locker team. After all the wait time I find out they transferred me to the locker team by mistake. The customer service was not helpful.

I have a constant problems with the delivery of my packages when Amazon delivers through their own couriers rather than UPS. My boxes are continually left at the wrong house, even after giving the logistics department the exact GPS coordinates to my house. I wasted an hour of my life on the phone with them today, to be offered a refund so I can reorder my purchases. No offer to find the packages and bring them back here. I will find other ways to make purchases from now on.

Easy to find comparable products and at find comparable qualities for the same or similar prices in order to get what’s needed at a price that is budget-able for the needs. Also other related products that can be used in similar ways for a wider variety of needs and cost effectiveness versus product effectiveness and its ability to last and endure. With little to no surprises at the end of the bill.

I purchased a product (a KDLinks HD800 Media Server) on Amazon which had minimal documentation. I wrote up a simple negative review. He it is in full: Spent way too much time trying to get this unit to talk to my Home LAN network. There are absolutely no instructions in the 'manual'. Worse, the e-mail help line blew me off saying "they only sell units". I guess that Eric mentioned by others has left the company. I have a Patriot and WD media server, both hook up fine. Absolutely would NOT recommend this unit or in fact the company because of no user support. Amazon would not accept these comments. Clearly catering only to the seller.

Don't trust to AMAZON, I booked this product last month 29th. Still now it will be not delivered me. Every day I am sitting in our office regarding this product. Only still now noon day will called...I am questing to all of you, don't pay the Money in online payment... Don't believe AMAZON... Order Number: **. Invoice Number: **. Order Date: 29.05.2019. Invoice Details:**. Invoice Date: 29.05.2019. Sl. No Description Unit. Price. Qty. Net Amount. Tax Rate. Tax Type. Tax Amount. Total Amount. 1 Palmer's Cocoa Butter Formula Massage Lotion for Stretch Marks, 250ml. B0010ED5FC (PLM-4031) HSN:3304 ₹373.21 1 ₹373.21 12% IGST ₹44.79 ₹418.00. Shipping Charges ₹35.71 ₹35.71 12% IGST ₹4.29 ₹40.00. Gift Wrap Charges ₹26.79 ₹26.79 12% IGST ₹3.21 ₹30.00. TOTAL: ₹52.29.

Amazon Prime failed many times to deliver my items. I never got the items and the customer service did not try to solve the issue properly. I think the quality of Amazon Prime is getting worse! I don't get any apology from them at all.

They are doing fraud. They are sending manufacturing defect items or worthless items. Item display image is good product but they send us another worthless items. If we send return item not pick from us.

I had vouchers of Amazon for 1500 Rs. When I tried to avail it, I was getting error stating it is already availed. I tried other vouchers it stated the same, so please be aware of these vouchers. It is a bad service.

I have ordered 4 items, including an new iPad: all that items correspond more than 1 thousand dollars, and the order have never be delivered. In the order status the information is that some "Deisi" have received the order at the hotel, but the name of the person for whom the order was sent is "Fabiana". Who is Deisi??? A ghost??? I have sent a lot of messages at the chat and no one solve my problem. They don't gave me the document that proves that the items deliver and said to me that I need file a police report at the city. It's unbelievable. Amazon: I DEMAND MY MONEY BACK!!!!

My daughters debit info was used to purchase a $260 book. The book was sent to her address, she had no idea why she got a strange book of gibberish from Amazon. (Her Amazon account was never used to purchase anything....only set up to use an Alexa device.) She then noticed the money taken from her bank account. She called Bank of America. They cancelled her debit card but would not reimburse her because their research showed she did receive this book. She called Amazon and they would not refund the money either. This is a money laundering scam. The seller gets 60% and Amazon gets 40% of the expensive fake book that is bought with a stolen debit card. The book was removed from Amazon....but my daughter can't get a refund. Amazon needs to make this right.

I can see Amazon customer service is going down. 3 days in a row with three people with three different stories. Every Time they tell you this is right. Hahaha. I wish for a honest online retailer to come forward....

This week, for the third time this year alone, Amazon has double charged my debit card for a single order. This is very frustrating and ties up my funds until it all gets straightened out. Luckily this time, it was only for thirty dollars. In the past, it has been for larger orders, which really could have been troublesome. When you contact Amazon customer service, they are quick to blame the bank that the card is from. They state that the bank duplicated the charge. That you need to contact them to get your funds back.

Hello, I would just like to warn others to beware of ordering from Amazon.com. I had recently ordered a product, and this product that I ordered was not in the box that arrived at my door. I even witnessed the driver taking a picture of this cardboard box with Amazon's name on it. When I opened the box, it had packaging, but no product. What's the point of taking pictures of an empty box? I contacted customer service, who thought the whole incident extremely funny. However, I was not amused. I am out $560.00, still waiting for a "replacement" to arrive. Customer service stated that I keep "all the contents" in the package, as if there were something in there to keep, implying that perhaps I was making the whole thing up? Beware of ordering from this company.

I was interested in a Wi-Fi extender which supposedly had 568 reviews of which 98% were 5 star and 2% were 1 star. Apparently there were no other reviews. I attempted to read all available reviews, but apparently none were available to read. I found this suspicious. I attempted to contact Amazon using their chat facility, but was unable to find a category that my issue fit into like a website problem. Apparently an Amazon website issue is not something they want to chat about. I've been an Amazon customer since 1996 and generally a satisfied one. I order from them frequently, but I am annoyed, when I'm unable to report problems to them that need fixing.

On June 1st, I ordered a few items, having Amazon Prime, they were all free 1-day delivery, split into 3 packages. June 2nd: All packages showed Out For Delivery, 1 package arrived that day. June 3rd: “Out For Delivery”, again, no reason given for not delivering the previous day. I got a text from Amazon delivery driver that he couldn’t reach the address, no explanation why. I did not see the text right away, but when I replied, it said chat session expired. Tracking the package online, it showed the location of the delivery driver (which I didn’t know it did), and said, “Driver has a few more stops before yours.” No delivery that day.

I ordered an item from Amazon and when it was delivered, I noticed that one of the pieces was the wrong size. I log into my account and see that I can contact the manufacturer directly. When I do that, they told me that since it was an Amazon Prime order, I needed to contact Amazon. I call CS and was told that they would have to send a whole new item instead of just one part. I was told it would be delivered on a certain day. That day came and then it was pushed out 3 more days.

To those smart enough to read Amazon reviews, congratulations. I'm about to help you out. My Amazon account showed me that my packages were delivered Sunday, June 2nd. I live in an apartment complex so I specifically left a note on my order to have the packages left inside the office. Instead, I showed up to my front office on Monday morning and was informed no packages had arrived yet. I grew worried because there are times I see packages simply left in our unlocked mail room all the time and our apartment complex has told us, and all delivery people, that packages have been getting stolen so if the office is closed do not simply leave them unprotected in the hallway next to the mailboxes. Unfortunately, I believe the delivery people simply were too lazy to follow this simple order and left my package for anyone to pick up. I do not blame Amazon for this.

Your company is so messed up. I have tried to enter my EBT card several times with several senior CS reps but no one in your company can fix the issue. I have never dealt with a company that no one can fix the problem. Whenever I try to upload the EBT card info your server says that it's an invalid card (but I am using it at stores now). I can't fix the issue you can. That is why I am asking for several months of free Prime for the stress that I am getting trying to get the lower rate and no one on your end knows what's happening.

I have a gift card (Rs. 2000) and that expired once I tried to redeem it in my account. I am getting an error, "The gift card you are trying to add has expired. Please contact Amazon Customer care to Revalidate it this gift card." So I tried from 6 May 2019 to till 4 June 2019. My problem is not solved by the Amazon team. Customer Executive is replying that it's an Internal issue going on. That's why it will take much time to resolve. I was called Amazon customer care 5-6 times and every time new executive will asking me the same question and replied them on same. I got irritated and crash my mobile phone. As Amazon customer care executive replying means the Amazon's IT team is not very much expert to resolve the customer issues.

Amazon sent me a parcel via ARAMEX (the worst shipping carrier). I did not get parcel, only excuses from Amazon supervisor. I need refund now, not next week or next month. I will not buy anything more at Amazon.

I purchased this item from Amazon.com late November, 2018. It turned out to be defective. The instructions that came with the Vizio sound bar said that if there was a problem with the item, contact the manufacturer before trying to return the item. Over the next few months I worked with Vizio's tech support trying to resolve the issue. They said I needed to reload the firmware. I followed their instructions to the letter and it did not resolve the problem. I notified Vizio of this and then I received another email from their tech support telling me to do the exact same thing that the first email said to do. This happened 3 more times. I finally told them I was going to return the item. Then they said they'd send out a tech to look at it.

Amazon flagged fraud on my account and then refuses to refund. I have been one of the longest UK Prime users. Amazon flagged fraud on my account 3 weeks ago. Purchases of 6 gift cards of £100 each, so £600 in total. Amazon knows these were fraudulent purchases. I have made constant calls and flagged this Amazon over the past 3 weeks. Every time I get "I am sorry to hear this, let me pass to relevant department who will call/email/deal with this..." 3 weeks later - still get the same reply and nothing has been resolved. They are happy to take fraudulent money and will not resolve the issue.

Had two instances in 6 months where Amazon indicated items were delivered when they were not. Recently, Amazon seems less responsive to customer concerns and in some instances are dismissive. It is sad to think that Amazon's success may be leading to compromised service. I hope Amazon acknowledges the negative trend and takes steps to reverse it.

I ordered $20,000 of product every year from Amazon. However last order I had to return 50 item $2500 and return window was close. So when I called they say, "OK no problem. You can send it back and we will provide you a return shipping label." And they also say, "You get a full refund." It’s been over 1 month. All items have been delivered back to them. I just got $678 refund. Call 5 times already. All that says "Item is in return processing Center". Still didn’t get my refund. I already open chargeback claim on my credit card. That’s only way to get your money back I guess.

I received a $50 gift card from my mom and when I tried to use it, the code was invalid. Then I called Amazon Support and they told me I had to return it to the store. My mom could not remember the store and did not have the receipt anymore and Amazon Support told me they would investigate and get back to me in 2-3 days. So I waited and they never got back to me. I called again and they said they didn’t get back to me because there was nothing they could do. I waited both times on the phone with them for 30 minutes or more.

My company ordered me a welding helmet from them. It cost 389 dollars. Product came in damaged. I sent back the item. They received it today. I have to wait days to get a refund from them and I called customers service and explained that this was needed to do my job and that I trusted them hoping I would be able to use it to do my job. All they said was, "We are sorry. You have to wait for a refund and that’s all we can do." I thought explaining to them the situation they would do something to help but no. Not only do I have to wait for a refund but I have to order another welding hood through them since my company purchased it for me. So I am stuck waiting for a refund just to order and wait again hoping I don’t get another damaged welding hood. Very disappointed!!!!

I have been waiting for a refund for months. I called 5 times and got 5 emails confirming the refund but still haven't received anything. Every time I call, they apologize, say they can see the request but for some reason they missed submitting it. I can understand they missed it once but 5 times!! The last person I talked to promised me to give me a call everyday until I get the money back but of course, no one called me. I will never order from Amazon again.

We ordered an expensive, hard-copy, out of print book from Amazon and it was shipped in a large paper box with no packing materials to protect, not even paper wrapping. It arrived with all of the edges damaged and book cover torn. Don't order anything expensive from Amazon!!

I had a one-month trial membership which was due to expire on May 28th '19. Shortly before that date I went online to cancel and a the Amazon site popped up an offer to extend the free trial by an additional month. I agreed to this only to see a couple of days later that Amazon charged me for the first month's regular membership. I spoke to someone on the phone who denied that Amazon would ever offer to extend a Prime trial the way I described. However, they did do so. I have filed a dispute with the credit card issuer and will explore other avenues should that fail.

I place an order as a birthday present to be delivered to its destination. When discovered, without being notified, the item was first returned en route from the courier, I contacted Amazon immediately via online chat and discovered it was damaged during shipping. I chuck it to bad luck. I worked with Amazon.com customer service and had the item ship again. I checked my order a few days later and found out that it was returned again. Contacted Amazon again and had the order redelivery again.

The positive: Amazon offers a variety of options in each department. The negative: Where do I begin? As an overseas buyer I've had issue after issue with Amazon. Issues include: 1. Goods not delivered. 2. Consistent late deliveries. 3. Lousy, completely inept customer service. 4. Lack of ownership when things go wrong. 5. Faulty goods delivered.

One of the cheap and cheaters in marketing. These people will cancel the order if we ask any questions. And if we ask our amount, means they will tell technical error. Actually I order one phone from here. They have cancelled my order 2 days back and I have paid Amazon wallet in website. They have updated Amazon wallet refund 2 hours and in mail they will send one working day. But they are not taking serious about this and my refundable amount has not gave till. If you want order something, plz don't order here and please order from somewhere because they are one fraud and fake company. In this company, customer service also waste. They are also not providing proper solution.

3 Chefs: the Kitchen Men. I have been looking for this book for a long time, Amazon have one in stock for $281.95 US dollars. This is a blatant rip off as I found one in Canada for $14.95 Canadian dollars plus $30 shipping. Total Australian dollars around $60.00. How can you justify your price, first and last time I ever look at Amazon. Peter ** South Australia

Good day. I ordered 3 different items and was so excited. My money went off from my bank account. The next day I get notification that Amazon deduct the money again. And let me tell you it's not a small amount. I sent an email to Amazon. Amazon told me they can't find my email or address. I call my bank and they told me I must get a letter from Amazon and they will put my money back. Now, if Amazon don't get my address how do I get my money back. Paid twice for my items and now this. It's been almost a week. How can one person be so elated to play with other people money. All I ask is to put my money back in my account. This was the first time I order from Amazon. And believe me it was the last. I'm going to take it further if I don't get my money back.

I purchased an item fulfilled by Amazon for $160. When the wrong color was shipped (FROM CHINA) I contacted Amazon. I have been doing business on this site for years and have had a few issues here and there but this was the worst experience ever. I was treated so rudely even told that I was basically lying about checking to make sure that the item was fulfilled by Amazon, I even review my order and it says "Fulfilled by Amazon" even at this very moment. They informed me that my purchase was made from a 3rd party seller. What? Regardless of the fact that Amazon took money from my account and I could see clearly it STILL SHOWS FULFILLED BY AMAZON and then bailed on standing behind the product they offered on their site - now want me to pay shipping to return an item that is not what I ordered.

Unlike every other online retailer that offers free shipping that takes longer, Amazon actually won't fulfill your order and ship it if it might come early. They actually punish consumers for not buying Amazon Prime. I placed a order on a Friday and just went with the 5 to 8 day free shipping without a Prime account. Fine whatever. I didn't need it right away and figured maybe it would come early like most things do. But then I went to tracking the next week on Tuesday and realized they had not even shipped it yet.

I love Amazon Prime and order stuff often. Until they started their own delivery service I had no problem but Amazon delivery is terrible. I have my packages delivered to a place of business and they’ve not been able to figure out correct delivery hours so deliveries are late. And half of my packages are torn open or crushed. I wanted to leave a review about Amazon delivery (not the product or the seller) on the Amazon site and was unable to find a space within my order to do so. When I contacted Amazon, the customer service girl wanted to connect me directly with the driver so I could complain to him. Ok but I seriously doubt it will help! I like Amazon but they need to get out of the delivery business because they are terrible at it.

I just spent 30 minutes on the phone with one customer service rep and than supervisor. Had to call back to get another person who was even worse. I was calling about a gift card I received a few years back knowing it didn’t expire I held onto it to use when I needed something. I tried using it and it didn’t work. I called and was told it was used by another person on another account and because the gift card was not bought on Amazon.com they couldn’t do anything. So I’m out $50.00 and someone else used this card.

I bought an item on Amazon from a third party seller, returned it and the refund was refused for an illegitimate reason. When I tried to leave a review of the product and the company I was unable to do so. When I looked at all my orders it appears that if I return an item I am then unable to review it. This makes all the reviews on Amazon WORTHLESS and definitely skewed to the positive. AMAZON change this.

I originally ordered a motherboard, memory, processor cooler and CPU from Amazon and graphics card from somewhere else. I really needed the machine today, so I was really looking forward to receive my packages. Finally it arrived and I was really excited, but became really disappointed after I opened the box as I saw a used and scratched old basic CPU, which it has been sold as brand new and as one of the strongest at the market. (I7-8700) Bought it for 250£, worth 15£ as product doesn’t even match (found on eBay for 15£). Ordered from Amazon Prime due to delivery date today. (Paid more for most items.) After filing a complaint to customer service, they offered an apology and that is it. I am utterly disappointed as I have ordered a complete PC, but all I can do is looking at the boxes. Very poor service and complaint management after 4 years of being prime member and hundreds of orders, my membership now cancelled.

I ordered white roses and Lillies for my sister's birthday, and what she got were red roses. Pretty, but not what I wanted for the occasion. Also my delivery options weren’t as available as I needed. Other than that, I absolutely love Amazon!!!

Can't process my order due to payment. Been a customer for so many years and now keep asking me my address and card billing address and phone number. Too much hassle. Customer service said an specialist will contact me within 24 hours. Told the customer service that she no help. I gave all my information regarding card I used and shipping address and phone number but still she said s

Amazon’s next day “guaranteed” delivery never gets delivered when they “guarantee”. Every time I buy something using my Prime account, they say on the order that it’s guaranteed, but it ALWAYS gets a transit delay. And they are also allowing not honest sellers to dirty their name.

Beware of this Seller and AMAZON too. The latter do not care nor protect consumers, even if a product is backed/fulfilled by them, the first is an nonexistent vendor without a way to contact and a website that is a factoring corp in MOROCCO. I bought a vacuum. that doesn't work after little use March 31st. Sent an email (provided by Amazon, nowhere to be found otherwise). I explained I did all the check-ups, and I need vacuum at my restaurant or waste thousands. They answered they were sorry and would have helped, I replied, "I need a solution asap." They suggested I take a video and post on facebook and they will tell me what to do. Is it a JOKE? Recontacted AMAZON and they said I have to ship. Where? Pay for shipping probably and take a loss of $40 just cause I'm a valued PRIME MEMBER. WHAT A SCAM!!!!

Order payment error. I placed an order using an Amazon gift card as part of the payment. The check out page showed the gift card had been applied. When the order processed, it dropped the gift card off and charged the entire amount to my bank account. Called customer service and they say they can't do anything about it until next week. Ridiculous!!

On May 14th I ordered two products. One came in on time, the other never arrived. It was due to arrive on the 17th. On the 17th I checked my order and it had disappeared without explanation. So on the 20th I called customer service and spoke to a helpful woman that informed me they were waiting for 'verification' from my bank and the bank was not responding. They also tell me an email was sent on the 16th. And that someone was to contact me within 24-48 hours with more information. I was informed email was the only possible communication available for such things.

I don't know what happened to Amazon delivery but it is HORRIBLE now. What is the purpose of asking PAYING members what their delivery preferences are if they blatantly ignore them? Usually people list preferences for a reason. I only ask to put my items at my front door (MY FRONT DOOR), that way they can attempt to ring my door bell so that I can get my package or leave it there when I don't answer, but their drivers will leave my packages ANYWHERE they feel like it and then state that "package was handed directly to a resident," yet they left the package behind a flower pot in front of my garage door, when my front door is only a few steps away, and NEVER rang the door bell. LAZY LAZY LAZY.

Since the early 2000s I have written almost 500 reviews on Amazon.com for products, books and movies and at one point was one of the top few hundred reviewers on the site. I have enjoyed sharing my opinions and honing my writing skills by writing these review. All of a sudden, however, every last one of my reviews were deleted about 4 months ago. When I finally discovered how to contact Amazon customer service (whose contact info was hidden deeply in the bowels of their website), I was told that one of my reviews had violated Amazon's policies. I was not told which review had violated which policy, but I was promised that someone would get back to me. No one ever did.

As a long time devotee of Amazon & Amazon Prime? my recent experiences within orders reflecting the “Prime” advantages are done. The yearly rise of the cost to the advantage of membership I have felt were justified, in point the excellence held in customer service related to membership were on a par w/ few? If any, however my last few encounters regarding specific orders fulfilled through in which assistance was imperative to resolve an emergency fail regarding an item directly purchased through Prime, left me with the realization that as the enormity of growth has greatly affected the pricing now found anywhere, as opposed to the years of Amazon having the best price points available bar none?

Why are products labeled with prime shipping available when they are not. The sad part is this is not the first time that an item has not been delivered on time. If I wanted to wait a week for the product I could have ordered it from another site at a cheaper price. I pay for a quicker delivery and I am very dissatisfied with the outcome.

I've been an Amazon Prime member since practically the beginning back in the mid 1990s. I have ordered lots and lots of things and have never had delivery problems until they recently started using their own AMZL carrier in my area. I had a chat session this evening trying to resolve a delivery issue (carrier lied about attempting a delivery) and then asked if there was a way I could ask that my future orders not be delivered by AMZL. I was given an email address to write about this issue. So I wrote a long note, only to have it bounce because they don't monitor that address for incoming messages! So why did their representative give it to me? And there is no one to contact about that issue. Sigh, I've loved being an Amazon Prime customer but it seems times to look elsewhere.

I've been an Amazon.com customer for several years now and we've been happy, however for awhile their Amazon was using a delivery carrier called OnTrac which was a nightmare. Items were delivered to who know where and took 2 weeks at times. Now it seems that Amazon has their own delivery service and it's a scary thing indeed. The drivers are in street clothes, unmarked cars and look like day labors or someone that 30 minutes prior to being near your front door were holding a cardboard sign begging for alcohol money. These individuals sometimes bring other people with them in their automobile. I witnessed one person get out of the delivery drivers car and scope out the items in my garage. Another delivery was past 9 pm on a Sunday. Amazon delivery service in my opinion is inviting potential crime to my front door.

Amazon now sends you a bar code to make a return on prime that can only be done at a genuine UPS store, not a pack and ship. I had to run all over to make my return. As a USPS and UPS customer, in the past if I had to make a return they sent me the RMA, I printed the label and could drop USPS in my post box or drop at the pack and ship a few blocks away. Very simple process. Now I have to drive miles and stand in line for service which is very annoying. Think Amazon is getting too big and spoiling some of the great features that made them so successful.

I know Amazon has their dumb charge you after order and then refund and charge again after item is shipped but i was not refunded for the 1st time and now ive been double charged. And it pisses me off cause now my account is in the negative simply because of the double charge. And ive tried to get a refund since sunday and here i am still no refund and it just pisses me off so much.

I have been a happy Amazon customer for more than 15 years. Above all, Amazon seemed reliable and trustworthy. But as of April 2019 things have changed (my personal experience): Lots of mix-ups with shipping (wrong items, wrong sizes), fraudulent sellers (advertising misleading information), customer service clearly less professional (phone people, friendly but increasingly clueless), sketchy people making delivery in weird vehicles, and the return process has become a nightmare with QR codes and having to dredge to an Amazon return places. What is going on? Amazon in inner turmoil?

I stopped ordering from Amazon but have found myself going back to them because of the quick shipping. A few months ago I ordered an item to help my recently disabled dog that was supposed to be shipped the next day. After a few days I checked the order and learned that it would be a few weeks. I would not have ordered if I knew that. The same thing just happened again. I ordered from Amazon because I needed the item right away and it was supposed to arrive today. It hasn't come and I just looked at the order and now it says it will arrive in 3 weeks. What is up with this? These are the things that remind me why I left in the first place.

Don’t order anything large and expensive. I spent $260 on a home gym. I only received roughly half the parts. After months of back and forth, they approved a return, at my expense. Because of the weight, that would have cost more then I paid in the first place.

Before my rant, I want to say I love all things Amazon, I am and will stay a loyal consumer in spite of my current experiences. About a month ago, my account was compromised, I thought it was handled until I tried to log into my account to find it was temporarily disabled.. Go Amazon security!!! Well it is still disabled, 5 weeks later. I have spoke with at least 6 different reps. Finally spoke with a Jarrett ** who knew what he was doing. Needless to say I was unable to answer security questions, account still closed. After an hour and 10 minutes, we discussed opening new account. Can’t use my email. Already in use.

Today is May 14, 2019 and, supposedly, Amazon has implemented a new push to get items to us in one day. The problem is, items are not always delivered when advertised, which is a huge problem in this day of porch pirates stealing items. If I schedule a delivery, I make sure I will be home that day. If Amazon doesn't deliver that day, as scheduled, that means I have to take time off or adjust my schedule so that I'm home on their new delivery date.

Amazon used to do a great job. Now they have sold out to the independent drivers I guess. late deliveries, packages apparently thrown out on front lawn, smelling like smoke. Crapy attitudes. One lady barely put out her cigarette before ** at my wife about the inability to find the business address on her business door. Nobody else has an issue. I looked outside and down the street and this stellar delivery person had just left a bunch of the boxes on the sidewalk outside the door of the business.... How stupid do you have to be? They need to stop this or do something different.

I ordered this swimsuit at $14 to be fulfilled by HOLIPICK and shipped via "PRIME" because it was advertised as 1 day Prime shipping, and clearly a great price. I saw that the payment was debited the evening it was ordered, and received notification that it was shipped the next day. I had no reason to believe that things had gone awry or that it would not arrive by the estimated 1-2 days shipment date advertised. It was not until it did not show up that I began to question things.

I am not an Amazon Prime customer. A neighbor on another street is. I have consistently received his packages delivered to my home since before Christmas 2018 (I guess that when he got Prime). My address is clearly marked at the end of my driveway. However since the drivers only use GPS and apparently not their own eyes, my neighbor's items are delivered even though it is a completely different address. On GPS, the streets overlap and the screen must be expanded to show they are separate roads.

Amazon leaves my packages in the open lobby of another building in my apartment complex. They consider it a "mail room" which it is not, and packages have been stolen from there. I am unable to pick up my packages from this location. Complaints to Amazon result in apologies but no improvement in service. I consider the problem to be laziness on the part of the delivery personnel. My apartment is not difficult to find.

This is the 10th day that I have been waiting for my two packages from Amazon. I had just cancelled my Amazon Prime, and then that same day put in an order. This was 10 days ago, tomorrow. One was not on its way, and the other one keeps getting extended. These are just regular products, you can get many other places. So it isn't as if they were not in stock. I have called four or five times. The last time, today, she hung up on me. Probably because I was annoyed. This is not the company people seem to think it is. I feel the service has gone down a lot. I will be doing my orders where I use to.

I just feel Amazon has gotten too big for itself to control or maintain any type of integrity. I am a prime member and have been for some time. I pay monthly. I dont order a lot of stuff but I would say Ive been let down by at least half of the orders Ive gotten. From day of delivery not happening or the package just doesnt show up. I call and have to talk to sometimes I kid you not 10+ people transferring me from one person to the next. To no avail. No one cares. There is no sense of urgency. I am one person that has gone through this today alone. At least half of my orders have ended in disappointment in all the time I have been a member...

I purchased a king size Doona in faux fur. It is exactly how it was described in looks and colour. The delivery was very quick with no hiccups. The Doona looks beautiful on our bed. Very soft & cozy. My delivery was free which kept my price down on my product. Would buy again from Amazon Australia. Keep up the good work Amazon Australia.

I bought a product Airtel 4g wifi hotspot, they have the date for the delivery that 4-8 May. But they still don't deliver it and asking to look into this for two days again and again. I have suffered a lot from their worst service or seller response. And also am shocked of their service and how they handle their seller, god knows. Even they don't have any procedure to select another seller to get delivery on time. They just wait for the seller to deliver on their own. I am very much upset of Amazon service and thus writing this review. They don't care about you money, value and time at last. They must follow a scripted procedure to solve any problem and makes you fool out of it. So it's better to trust of your own country oriented businesses rather than these online selling freaks.

Today I noticed on my credit card statement two charges for Amazon video. Since I have never signed up for, nor watched an Amazon video, I was concerned about why I was being charged for this. When I called Amazon and explained the situation, they said they were able to see the person’s account who was using my credit card. They asked me to guess who it might be. I gave my husband’s name but they said it wasn’t him. I explained that nobody else has access to my credit cards or my Amazon account.

So, I have been a Prime Member for like 6 years now. I had a student membership, and until last year, I was still utilizing that. I am no longer taking classes, but Amazon charged my account without A.) notifying me of the increase in my Prime membership fees, and B.) without notifying me they would be charging my card. $99 for Prime membership was already expensive - to PAY to buy things?! When your organization doesn't even PAY TAXES in my country?! But $128?! And I was told the additional $10, (Prime membership is apparently $119.00 currently), is FOR TAXES?! That's awfully BOLD.