Amazon.com Reviews

I have been a long time customer of Amazon's - like many others, and I intend to remain so. Although Amazon itself is excellent in every aspect their Amazon Store Card Dept. is severely lacking. Upon registering an account for the Amazon Store card - at the very beginning - I allocated my payments to non-promo's first. Since then, regardless of whether there was a promo expiring in 60 days or not - my payments were allocated to the promos first. I watch my account very closely so as not to incur interest, and each time my payment was allocated incorrectly I was forced to wade through the myriad of recordings to contact a human being at this department and have my payment re-allocated. Well, that's not entirely true, many times I had to wade through Sydney's questions to chat with a live agent and once I sent a message but to no avail.

I ordered a very expensive soaking tub from Amazon Dec. 13th. It had a delivery date of Dec. 30th. The product did not come with no correspondence. Amazon said to contact the shipping company of NSD, so I called and they stated they had not received the product from Amazon. I called Amazon back AGAIN and was told it was in transport and would be given to NSD by Jan. 7th. I reached out to NSD twice before finally getting a delivery date of Jan. 12.

I have the AmazonBasics Microwave, Small, 0.7 Cu. Ft, 700W, Works with Alexa, and I am very happy with it. It took me a little while to adjust to the way it works but I am quite happy with it. I don't use microwaves very much, so the smaller size was just perfect for me. It holds a small dinner plate perfectly. The height will accomodate my plate plus a 3" dome cover. I don't ever have the problem with the setting being wrong because Alex repeats my request back to me. This has been easy to clean. The only con I have with this microwave is if my Wifi is down I need to reset my microwave sometimes. But, this also means my clock is set, on its own, the minute it is plugged in.

Like most anyone who uses the internet, I frequently use Amazon for a majority of my purchases. Even more so since the whole Covid-19 Pandemic. Occasionally I've had to return purchases which is a pretty straightforward process, no hoops to jump through or hidden pitfalls. Honestly, I don't think it's possible to make it any easier. More Recently, someone purchased over $150 worth of video rentals off my account. I immediately changed my password and contacted Amazon the next day. They helped me narrow down where the charge could have come from, how to prevent it from happening again, and issued a refund. I couldn't be more satisfied with my customer service experience.

I ordered a pair of headphones about a week ago, as a prime member, which were supposed to arrive yesterday. However, instead of delivering it yesterday, with no notice or warning the delivery was rescheduled for today for reasons amazon did not disclose. Usually, one day doesn't make much of a difference but, since these headphones were meant as a birthday present, Amazon has royally screwed me. And this isn't the first time!

I see that Medicaid or EBT holders get a prime discount but the men and women that fought for the freedom that allows Amazon to make billions of dollars a year should get a prime discount. I'm a vet that's 100 percent disabled and living on a fixed income but the State I live in says I don't qualify for food stamps (EBT) and since I use the VA I don't fall with in the guidelines. Just a thought, since I'm not mobile I shop exclusively on line and spend thousands each year with Amazon and am a prime customer and I could really use a break.

I have been a Amazon Prime member for several years now and I can now say it's just a waste of money. Unless you buy large volume of stuff and heavy stuff, the free shipping does not offset the cost of membership. The Prime movies are Worthless, anything worth watching is NOT free. Most of what what they sell is already free shipping regardless if you're a Prime member and the expedited shipping is a JOKE! In the 7 years I have ordered only 20% of what I have ordered arrived when it was supposed to.

Last year in November 2019, I received an email from Amazon in regards to suspicious activity on my account. Because I did not have a prime account and was using my mother’s account for our amazon orders, I missed this email and was completely unaware of what was happening on my personal Amazon account. In February of 2020, I needed to order something from my own account but my account was not working. I changed the password 4-5 times and couldn’t get access until I called Amazon directly and then received minimal help as to my continuous response from them was "We must reach a specialist to look into your account." After trying 5 times someone finally got back to me through email. From this point we were able to reset my password and I even added two-step verification to secure my account.

I'm an Amazon Prime customer yet I don't often receive packages within the 2 day promise. Lately it seems like every other order is late or goes missing. Most recently I was given a UPS tracking that doesn't even exist in the UPS system. I've also had a package delivered to the wrong address. This was all in the last month.

I gave a $200 Gift Card to my sister for Christmas last year. A few months later she let me know that she had lost the card. I called Amazon customer service expecting help, but instead I was told that they have a strict policy against refunds or re-issue of gift cards? Clearly they can tell that the card hasn't been used and cancel it...So I really struggle with why they would just steal the money like that? Anyway, I have been a long time and loyal customer, Prime member the whole bit. Not anymore!

I found a gaming monitor on sale locally at a store within a few miles, as well as through Amazon, doing my last minute Christmas shopping, hoping to make my 13 year old son's Christmas still able to be special and with a surprise that I consider a 'big gift', despite being a single, mother on a currently very low income. Now, I know a $200 present may not seem like a huge gift or a big gift for Christmas, but in my world, it truly is and was supposed to be, just that! I chose to use Amazon, rather than drive to the local store, solely because they offered me the option of sending it in disguised packaging, not revealing what is inside, which was perfect for me because not only would my son not know what it was, as I knew he would be home for the holiday and probably see it, but also because I could wrap it in the box it came in, not having to try to hide it from bringing it home from the local store to wrap it, etc.

If you're going to ordered anything, delete your card number information right after or monitor your bank account for awhile because they will charge your card whether you make an order or not. I got charged for my full order and charged again for a smaller amount on the same order. Then they demanded payment when I reported the fraudulent charge.

Purchased item which, as per email received from Amazon suppose to be delivered before 9:00 pm on 31-Dec-2020. Just waste my entire New Year eve waiting. Called so many time customer service. At 8:30 pm received email and text message saying that will be a delay in delivery. Called again customer service. Demand to speak with a manager and stated that I will file a criminal case against Amazon for lying me. At 10:00pm manager called me saying that the order been canceled by Amazon and money will be refunded because the item was damaged. Hard to believe that. Looks like after I said I will file a criminal case against them, the item is not anymore in delay. Is just 'damaged'. Also, I never received any text message or email to notify me that the order has been canceled. Thank you Amazon for ruined my New Year eve.

I had the most awful experience. My wife and I ordered a couch during the pandemic. It was a sectional sofa. We were excited because it was shipping a week after we ordered. Amazon lost half of it and left me with 1/3 of a sectional sofa 1 week before Christmas during the holidays and now 8-10 weeks before I can get a refund because they asked me to ship back the other price first. Wow.... I called the day half of it was delivered and got passed around to 6 different agents. They were clueless. They told me to wait 3 days and their fulfillment team would reach out with a resolution. 2 weeks go by and no calls.

When I first started ordering from Amazon they were ok, but lately they have been terrible. I ordered a lot of Xmas gifts from them (well ahead of time) and many did not come at all while others didn't arrive until after Xmas. I would have thought that the pandemic might be the cause but every other company I ordered from delivered on time. Of the items I did receive, a lot were poor quality, not as advertised or broken. The clothes especially were very poor quality and sized very small. I also found their prices to be very high on most things.

I've made several orders with them and got a bunch of stuff free because of gift cards from Bing, mom, and my electric service provider :). I'm impressed with delivery. They've been right on time or early and leave my item right at my door and send a picture of the item sitting at my door when they've delivered it. No muss, no fuss, and evidently no porch pirates. Nobody has called yet to say "where are you" or "I can't find you," like with some other delivery services, with the added aggravating factors of a thick accent and/or a crappy phone and/or a inclination to argue, or any combination thereof. So frustrating and does nothing to make my life easier and more convenient. I hope Amazon keeps up the good work. I should note that all of my items were shipped by Amazon as opposed to third-party sellers.

I ordered a stroller from amazon.it. There was a cyber Monday deal and The stroller was 299 €. A few weeks later I asked about shipping. They told me, it is not available and want me to cancel the order and order the same item again. After I took the stroller, 100 € difference is gonna refunded they said. So I did what they told me. I ordered again. In two weeks, customer services sent me an email that says cancel the order, we cannot send it. The stroller is still listed and you can order it to Turkey. They do nothing about customer satisfaction.

Being Prime member you expecting what is promised. Ordered Christmas gift for our daughter. It said 2 days delivery. On the day of delivery said by the end of the day, by 8. I chatted they said by 9. Then suddenly they changed the status for delivery between 25 and 29. Really? To tell us so late so we can not rush to the store. What are we supposed to do? How do we explain that to a 9 years old who is waiting for the Christmas morning? Why would Amazon also use USPS for Prime deliveries and get us into such situation? Very very disappointed. We are trying to figure out what to do on Christmas Eve. You are guys horribl

Their packages seem to be inundated with either toxic disinfectant chemicals or toxic air freshener VOCs. They reek on the outside and on the inside. Everything that comes from them smells like it was in the laundry aisle. It's only gotten worse. This is a major reason many avoid brick and mortar stores. Now we have to worry about what comes from their warehouses.

Amazon listed products that I ordered on Dec. 15th that said they would deliver by the 23rd. Today is the 23rd and they took (authorized) payment and never shipped the products that were to be for my 2 year old daughter for Christmas. Thank god I made an order from Target who had the products in my hands in 4 days. Don't count on Amazon as being a reputable company that will deliver when they say. O yeah, and that money isn't refunded yet and will probably take a couple weeks. Thanks Amazon.

My Prime order had supposed to came within two days then it updated and the driver was in the area but he sat and sat up at the store for so long he never came into the apartments which was across the street from where he had been sitting. I tracked him until he updated and said delivery issues. He stole the package while he told Amazon that the package never came onto his truck but it had scanned all the way to Atlanta but now they are covering his behind. He just stole the package and amazon is not a good source to order from this day. These are Christmas orders and we are not getting our packages on time. How we suppose to get them? They need to investigate this more because I'm not the only one have had problems with amazon and the delivery drivers that wants to steal from customers. That's not right amazon.

Used to be great, Now have dropped the ball completely and take forever to refund even after almost a week of receiving the return. Years ago I used Amazon all the time and even had Prime for many years, not it is all so expensive and Amazon is horrible to refund you, it takes forever after they have even received the item back. This year is ruined our Christmas now. Lucy never solved the problem today, could not hear or understand her hardly, bad connection, still no answers. Never gave me any compensation for the problem, the other guy too, Branny never called me back as promised.

I like a lot of other people have been shopping online with Amazon for a number of years. Over the course of the past year I have seen a substantial decline in their customer service. A lot of the problem originates with the third party sellers and how Amazon handles them and are not part of the A-Z guarantee. Customers are no longer a part of Amazon's equation when it comes to third party sellers problems, couple that with the delivery companies damage, loss or theft of product and Amazon becomes part of the problem by their lack of concern to make things right. Because of their lack of action/concern these problems become exponentially worse.

Being treated for weeping edema and these things help control the drainage from my lower legs below my knees and I’ve been dealing with this drainage for nearly two years and it hasn’t stopped at all. Seeking another medical opinion at Johns Hopkins university hospital in Baltimore Maryland

I ordered a Samsung S20 phone which arrived on time. After checking phone, I decided it's not for me and I wanted to go with different phone. Returned phone within their return policy period with exact same original packaging and in exact brand new condition as it was received. I didn't received refund for 2 weeks so started following up. To my surprise 3 weeks after, I got email suggesting they never received phone and box they received was empty. Contacted local UPS store and they conducted investigation right away, checked their cameras, see item in box and been packaged for return etc.

I understand that we are in the middle of a pandemic but with having Amazon for years I am definitely seeing a decrease in their customer satisfaction. Amazon has always gone above and beyond for their members and lately with at least 4 orders of merchandise (90.00- 120.00) I've not received due to their delivery service or in one case a third party seller. When I've called their attitude has been mediocre at best with being concerned on fulfilling these orders. I know that they have had to hire new employees and I know of at least one person having a felony background being hired during this pandemic and I'm starting to wonder if these misplaced orders have gone home with some employees?

I bought an iPhone 12 on Amazon and it never got delivered. Amazon customer support was of no help. I ended up Tweeting about my experience and using @ShieldVoC shieldvoc.com to amplify my complaint before I was able to get Amazon's attention and get my issue resolved.

Great shopping experience right at my fingertips. Amazon offers products that I need that may be hard to find locally... Shopping made easy & convenient any time of the day or night....Customer Service has been great at Amazon when I have a problem or question.

Again this place has charged me for merchandise that I did not order or request. This has happened each and every single time I have ever dealt with Amazon. Never again will I do business with them. I pray they go out of business.

Amazon, the worst company in the world when something goes wrong. What Amazon has done to me and my grandson is disgusting. My grandson asked me for something for Christmas. I immediately went to Amazon to purchase it. Being 65 it's better I buy online then visit stores during Covid19. I received emails from Amazon 1.) On Dec 1st, order confirmation. 2.) On Dec 7th, my item has shipped and I should expect it by Dec 8th. After a few days waiting for item to arrive I started contacting Amazon. From one customer service (CS) rep to another rep, then supposedly one cs team leader to another cs team leader, I got the same answer they don't know what happened to my grandson's Christmas gift. They kept telling me that they can no longer give me my item I paid for and was told I would receive it proof of emails received by Amazon.

I have been a Prime member for years and until now loved the speed and convenience. All is well until big brother doesn’t like you. They will not receive another dime from me (at least until all mom and pop stores are closed and the government mandates them as their only authorized provider of a specific service... I guess)

I have Ordered the product and Amazon sent an e-mail On Dec 7 stating that I will get the product on hand by Dec 9 but I didn't get. When I enquire with Customer care, they are saying that it's a tentative timeline. I don't know how come we will get the tentative timeline after the product is shipped. Now I want to raise a question to Amazon, when we return a product they are providing us a return date, then that date also should be tentative date and should accept the product even after the date. Why there is different policy to Amazon as a company and a different policy for Customers.

My Membership fee is due Jan. 8, 2021. Discover Card expiration date 2/28/2021. Amazon refused to use my card because they claim it is "invalid" which is not true. They said I could use another card...why, when the one they have is fine. They sent a threatening email saying my Prime account would be closed. According to Customer Service...rules are 2 months before the expiration date they will not accept my card. Funny they will accept it for purchases. Customer Service was terrible and I was on hold for 3 times totaling a half hour.

Because Amazon didn't agree with what I had to say about products I reviewed, they Banned Me from making any future reviews. Just more censorship from the left wing and nut jobs out there. I do have proof of this, I have a screenshot of the message they sent me. Safe to say a long time customer has now cancel their membership and will never buy another thing through Amazon ever again.

I was a loyal Amazon customer for years. This summer, I was hacked and the unauthorized user tried to place purchases as well as requested a large amount of refunds for items I had ordered. I reported this and it happened three more times. Each time I reported it to them. After the third time a customer service person told me to open a new account with a new email and that my old account would be closed. So I did this and was contacted by Amazon after placing some orders for Christmas presents, and told this account was being suspended because it was linked with another account that was suspended for violating their terms. I explained that I wasn't the one who violated them, that I was hacked, etc. And that I was instructed by an Amazon employee to open the new account.

I placed an order with Amazon on Dec 3rd. I wanted quick so I paid an extra five dollars for next day delivery. Well they just sent me an email telling me it might be three more days till it arrives. Also they don't answer their email. Very unprofessional. No more shopping with them.

We have moved into a new apartment, ordered our furniture a month in advance to have it delivered on time. Our couch and living room item got here on time but was late 2 hours, then we have now currently been waiting for our bed foundation for 3 months. They damaged the foundation in the truck and kept rescheduling the delivery 4 times and the day before they call to tell us it won't be here. Now we have still been waiting. They didn't even call to tell us that it was not in the truck and is now rescheduled for another week. Very upsetting. Be cautious ordering form here.

Amazon Fresh in Woodland Hills is a very nicely laid out store, I found that the prices in store compared to purchasing online are slightly better. The store is clean and organized however, half of the people shopping are completing the Amazon Fresh orders placed online for delivery or pick up. There were a few common produce items and fruits that were not restocked but appeared available for online purchase. I suspect they get those from the back before they bring them out. The quality of the food is good as is the variety of products. They have an awesome prepared food section where you can buy hot prepared meals such as Pizza, chicken, I even saw a sushi section as well as other prepared meals that are refrigerated for a quick warm up and eat.

My package was lost and I needed it for my business. Now I have to tell my customers about my incident, I will not be using Amazon for my business anymore. PS. I pay for Amazon Prime each month faithfully!

I've perused the internet in search of any relevant experience to the one I'm about to describe, and came up empty. Christmas shopping through Amazon is a particularly masochistic endeavor if you're on a budget and doing your best to track it. They seriously need to examine their internal accounting practices to streamline payment tracking for customers. Their current method is nothing short of a tangled nightmare. Point-of-sale billing is a foreign concept to them I swear.

Bought from 3rd party seller through Amazon off-course. Worst Panasonic handset ever bought. (1) Handsets died now and then, right between a call even though had lot of charge. (2) Alarm doesn't go off all the time. (3) Charge for 7 hours notification doesn't go off all the time. How can you live with such a defective product. Despite of all this reasons claimed to seller "Good As New Electronics" before 30 days, denied to refund. Then Amazon claimed triggered and seller issued 1/2 refund with 50% restocking fee? Isn't it amazing, 50% restocking fee on renewed item? Only possible in Amazon Marketplace but not with any other online reputable eCommerce marketplace. Can it fall in a criminal category ? Don't know.

We ordered a laptop with Amazon but unfortunately THEY delivered the wrong model. They said we need to send it back to the US and need to pay for the courier service but we will get the Amount for the courier refunded, they promised us. We are calling them since 1 month and they never come back with a solution and a proper refund. All the agent told us they will get back to us but until now nobody did. What kind of service is this?? This is cheating people like crazy. They like to give us a credit note!!! Sure, they want to make more money like this. I am sure they're doing this on purpose so they can make more money. This company is an absolutely disaster which should be banned forever. Be very careful and better don't order which such a company which will cheat you if you want to return something.

I bought an item that was not well described on the website. When I wanted to return it, they refused to issue me a refund. The only option was to have a credit. This was my first and probably last purchase for this company. Also, they leave your parcel at home outside unattended. I much prefer companies that uses Canada Post. Not impressed.

I have had a few negative experiences lately and am getting tired of it. First,, in the past I have had to cancel an order because Amazon messed it up so bad. Second,, I had a product fail (it came apart when I wore it. Third,, I made an order for a product. Never received the product. The money for the product was taken from my account though. I reported the failed transaction to Amazon. They said they made an inquiry to the third party but got no reply from them so they dropped my complaint. AMAZON HAS COST ME NEARLY $100 DOLLARS AND REFUSES TO HELP CORRECT THE ISSUES!!!!

In July I ordered a smartwatch that apparently came defective. I've travel to another country and gave it as a gift but it was not working. I contacted Amazon and they said they wouldn't refund me unless I sent it back to Amazon. Fine. I did. I also paid for the postage and they said I would get refund for that as well. I have contacted Amazon 3 times to get a refund on the item and after 4 months they did gave me a refund. I still haven't gotten the money from the postage back and every time I have to spent 30 mins explaining and chatting online for 5 GBP. Embarrassing. I expected a better treatment from the "world's best company".

I recently purchased a cell phone off of Amazon, seller is Bewinner. When I received the phone I realized it does not work in this country, the diagram to insert the SIM card is opposite to ours, it did not say that in the description. My return was approved, 30 days later I check. My return was never issued, I checked the tracking number. The package was never claimed, for some reason they did not want it back. I am out $116 for the phone, $25 to send the package back. Amazon did nothing, wants me to spend more money to send the phone back again. This has to stop, You want to see something interesting go to scam sellers.com and enter Bewinner, this site keeps track of fraudulent sellers on amazon. Bewinner has 172 complaints and it says Amazon knew about it. Money is too precious to waste, do not take a chance. Go elsewhere.

I placed multiple orders from this company for my kids for Christmas this year and I live in a townhome that is open view for others to steal the pkg if left at my front door to be seen. I constantly advise to place my order in a certain area not as visible for someone to take so I get an alert from Amazon and when I get home from running to the store my pkgs are gone and one delivery states handed to customer. How the hell you handed to customer when I was not home? Who did you handed to. I checked my neighbor. They did have it or see anything and so I speak to Amazon and they tell me they can’t help me at all. No refund or anything. What the hell is this mess? So I pay my money and I don’t get anything back from it wow.

If I could give Amazon customer service negative stars I would. I went to order xmas gifts for my son and my account was put on a temporary hold because they said there was fraudulent activity. I provided all the information needed to unlock the account on Friday 11/13, and received an email saying it would take 24 hours to review the account. It is now Friday 11/27 and my account is locked. I have spoken to 9 people to resolve this issue and all they do is run in circles I have numerous lists saved to give to family for my child. So amazon is single handed ruining Xmas for my child after a crappy year. Also, Amazon needs to employ people that speaking freaking ENGLISH!

For the last 6 months Amazon has been terrible. Their once wonderful customer service sucks today. Just a few of the problems. Delivery persons in southwest Florida Throw you packages and ruined my garden. I have an enclosed screened front porch but their delivery people are so lazy. I called and made a complaint after 5 or 6 times with the throwing. They said sorry and would reimburse me for my garden (I sent pictures). Well that was 4 months ago and nothing. Then on Tuesday they lost my account and told me a specialist would call within 24 hours to help me out. Well you guessed it no call over 48 hours later. I’m done with their poor customer service and do nothing response. Amazon Sucks.

i have been a Prime customer for many years. 2 weeks ago I placed an order for 21.00. Hours later I received notification from my bank about 3 addtl charges. I told them they were fraudulent. Contacted Amazon, they cancelled the orders and they were never delivered. Saturday I received 3 emails requesting payment for orders. I responded that orders were fraudulent and cancelled. I didn't owe. I received additional emails, I called, spent 45 mins for someone to tell me it's resolved. Today I am unable to get into my account, it's locked!! I contacted a Supv in customer service, no help. Says it may take 30 days to resolve. They allowed someone to hack my account and make the purchases. Now I have no relief. I WILL NEVER SHOP AT AMAZON AGAIN.

I have had several packages delivered to the wrong address and have to go searching for them based on the photos provided. With my most recent purchase of two items they were delivered to the neighbor across the street. When I went to look for the package it was not there and I have been unable to contact the neighbor but most likely stolen as it was out in the open and near the sidewalk. I have house numbers placed in three different areas on my house so the drivers are either not paying attention, cannot read, or just don't care. I now have to wait days for resolution on products I bought that were delivered to the wrong address. Even the customer service representative could see they were delivered to the wrong address. Amazon needs to do something about some of their unreliable drivers.

I am disgusted by Amazon's customer service. I have been a faithful customer of Amazon, a prime member for over ten years. I have made over thousands of dollars in purchases throughout those years. Recently, I purchased a refurbished Macbook Air and returned it within the return window. After waiting over a week for a refund and tracking the item to ensure it was delivered, I contacted Amazon customer care. I was informed to call back and to wait up to five business days.

On Amazon I was looking for Lil' Soups for my babies, usually they are 1$ each for a little cup or $9.99. Found a box of 9 in the store. Sometimes they are on sale on Amazon for 8.77$ so I keep watching for them. I just found a box of 18 lil cups for $97.45.

I have been using Amazon for the past 3 years. If you have the prime you get your order within 48 hours which is great. However, I found their stuff are more expensive than other stores and all the negative reviews are not accepted. The reviews are misleading because they simply do not accept any negative review. Therefore I won't use their service anymore.

I've used Amazon for years - always had good luck. But. for the past few months they've been promising - on the checkout page - delivery of items in 1-2 days and it NEVER happens. For the last 4-5 months, whatever date they give at checkout, items are ALWAYS at least 2-3 days later and often 5 days. I know, COVID, volume, etc. etc. All I ask is a little honesty and realism! all they have to do is look at records to see that almost all orders - including Prime - are really taking 4-6 days for delivery (especially thru USPS and UPS). So why keep telling customers delivery is in 1-2 days? BE HONEST - you have the data that shows it's not true! Better to under-promise and over-perform! Sooner or later someone is going to do to you what Parler is doing to Twitter. At this point, Walmart and others are more reliably accurate than delivery dates on Amazon.

Amazon offers poor customer service. I had ordered a generator on their website. Amazon indicated that the product had shipped. The warehouse sent me an email which stated "Item is out of stock. Please return it". I have no idea how I was supposed to return an item that I never received. Although I contacted Amazon, they refused to do anything because the order was with one of their 3rd party sellers. The seller did not provide the product but they did charge my credit card. After spending the day fighting with the seller, I finally receive an email stating, "Your refund has been cancelled". I have no idea how a refund that wasn't issue was cancelled. I'm not sure if the order has been cancelled or refund was issued. Amazon needs to help resolve this issue instead of doing nothing.

After waiting almost a month for delivery of an item ordered I received a notice it had been delivered with my package(?) supposedly delivered in front of some random door that was not mine. Trying to straighten this fiasco was a nightmare with random computers asking if I was calling about an order for an item I have NEVER placed. Then the system transfers you to random people who sound like they are first day trainees that can't write down the order number digits or any other numbers like address in the correct order. The only bright side was I was able to get a refund (hopefully it actually happens) and cancel Amazon Prime (what a waste if this is their typical service). I will not be shopping Amazon anymore.

Check prices. I have noticed that Amazon will raise prices on things once they have you purchasing them from them. I have noticed this on more than 1 item. I guess they think once they have you they keep you, not. I have pointed this out to others also. I 1st noticed this on an item I started buying from Amazon because it was cheaper than the local store. After purchasing it a couple of times, I noticed the price kept going up. I went back to purchasing it locally which was cheaper than what Amazon was trying to get me to purchase it for. They seem to get you in with a cheaper price, but then they keep raising the price. I believe they do this on items you save for later also. I just was going to purchase an item that I saved for later. It now cost more. I did a quick google search and found local stores that are cheaper. So beware and price check, don't assume Amazon has the cheaper price.

I have been a customer with Amazon for a long time. Repeatedly the customer service representatives have lied to me. This time I bought a comforter for $99.28, I returned the product. When tracking the refund it states "You will receive your refund within 7 days of us receiving the product." I called on the seventh day and was told the money had been refunded to my bank account. Yet to days later, NOTHING.

Have used Amazon quite a bit. Love their streaming service. Amazon does not have a decent customer retention department from my overall experience. Their shipping policy has gone out the window. Sellers are not held to account nor does amazon enforce seller ethical policy. They would rather lose a customer and browbeat them with cyberstalking tracking techniques than actually try to correct shipping issues, seller responsibility and conduct. I previously enjoyed this company, now I will use Walmart.com, Newegg.com, Hulu, and Netflix.

I am disabled, they said they would pick up a big heavy electric mop for me that I ordered and didnt work. They said twice it would be collected and it wasnt, and then said they wouldn't, they hadn't even come to collect it, and I had hours of messages back and forth trying to sort this out. I've cancelled my prime and my account, they don't deserve my money.

Another greedy multinational finding ways to increase their bottom line. I was charged Prime membership WITHOUT my authorization on my credit card. When I called them instead of cancelling it they told me that I would have to do it. I wonder how much more money Bezos needs!!!!

I have ordered trimmer from Amazon with advanced payment but material not delivered to me. And it’s shown as delivered. I made compliant with Amazon team but they ignored and talked with rudely. Amazon not taken seriously customer's problem. I think they have enough customers hence not they don’t care about customer's complaint. Do not trust with Amazon. It’s completely fraud company.

The customer service was better long ago. Now you have to repeat yourself over and over just for them to say they can’t help. Then say they’ll prevent it from happening in the future, which it does. Garbage.

Purchased patio furniture from Amazon. Not knowing it was a 3rd party seller. Ordered it on August 16 2020. Only received 1 box of 3. August 29 2020. Have not received the other boxes. Contacted Amazon customer service about the problem. They suggested A to Z claim. Which I did. Amazon has still not corrected to issue. I am still out over $777.00. That is what they say the A to Z claim is for is to receive full refunds from their 3rd party seller. That's a flat out lie. They keep saying it's still under review. For 2 months now and there is no way of contacting them. Their excuse is that it will penalize their 3rd party seller which they refuse to do. But yet I'm the one that is penalize. I'm the one out the money. I will be take my shopping to Walmart. Same online shopping just as cheap and free shipping with no subscription. Better customer service. Amazon won't even let you post a review about their 3rd party seller. Buyers Beware.

I placed my 1st order today, cause I heard they deliver free & let you spend food stamps. Literally everything in my cart was food. The only item "Not eligible" was yogurt, which is most definitely eligible & would be at any store. Even still everything else should have been charged to EBT card, but it was all fraudulently charged to my debit card. I will dispute charges at my bank & shop elsewhere since customer service did nothing.

Amazon provides little to nothing other than free shipping for its Prime members. Let's start with Amazon TV, anything really worth watching is going to cost you a rental fee. The rest of the movies are "D" rated. Everyone brags about same day shipping or next day shipping. In fact unless you live in a big city you wont get same day or even next day. I have had Prime for 6 years now and only 40% of the time do my packages show up when they are supposed to and never same day. I have paid extra for next day shipping and it actually took longer because the shipper didn't actually ship package for 3 days. Since they did ship next day (3 days after the fact) Amazon does nothing about it.

You will not be protected.

I ordered four water geyser and received only three and when I raise complaint against it Amazon customer support team assured me to give a resolution in 5 days and after 5 days when I received a call from amazon he said, "We have completed our inspection and found that we have sent you the 4 geyser." That's it (this is the only resolution I got). ORDER # **.

Recently I bought a laptop off of Amazon availing their exchange offer for an older laptop. The exchange form asks for the laptop's manufacturer, model, CPU information, and an attestation that the laptop is in normal working condition. On the day of delivery, the exchange is rejected by the delivery agent stating that the laptop is damaged. On inquiring further, he does not have a technically satisfactory answer on the nature of the damage as the laptop is working perfectly fine. Amazon didn't send a qualified agent who can verify the device's condition and rejected delivery with no answer whatsoever. So beware, do not use Amazon's exchange offer. They do not have qualified personnel to inspect devices and will reject delivery using any excuse at all.

I don't know what is going on with Amazon. In the past month, I have had three returns where I NEVER GOT A REFUND!!! I noticed it on one inexpensive item. Just by accident. Then I started looking at the other two, and surprise! Zero refunds, and one item was almost $200! I had to call on these, waste my time, and now I really wonder how many other times this happened, and to how many other suckers? Fraud and bad bad business.

The Chase card I hold is the Amazon Visa Card. The cash benefit provides money credit back on everything I purchase. It has provided a great benefit.

I love Amazon because they easily let you return, whether for size or you just are not happy with sneakers.. I have bought Reebok and Nike and never had an issue!

Amazon don't have a right to delete an honest reviews. It's illegal to ban honest reviews, that was said by, Federal Trade Commission. My reviews don't have bad words or be graphical and it just an honest decent review, nothing so bad about it.

I have a business (Beverly Hills) and I have a home (Los Angeles). Simple so far, yes. I want to order from Prime Whole Foods delivery and have the order delivered to my home address (Los Angeles). But going through the sequence of steps to do this, even when starting out with specifying the correct delivery address, the app is selecting the foods from the wrong Whole Foods store (Beverly Hills) which is typically understocked, and then sending this highly substituted order to my office address (Beverly Hills) instead of to my home.

I ordered "Noise NoiseFit Evolve Full Touch Control Smart Watch with AMOLED Display" and received the box of weight 180g, I claim that empty box which I have is of 160g after removing Amazon cover and Watch weight should be 40g and charger weight should be 60g, so total weight of box with watch should be around 280. Now amazon is claiming I received 180g from seller and delivered same in packed condition. Amazon is not taking responsibility to check that weight delivered if of empty box and not of box with watch.

Amazon-pr@amazon.com-this is the email that you can reach out to, if you need to submit a complaint even though all of the agents that I spoke to told me that there is no such thing. My Account was locked 15 days ago. I went through the process of submitting the paperwork that Amazon asked for and even called the customer service desk on Monday 8/3/20. The agent that helped me explained the situation and submitted a “form”. Once the form was submitted I was told that an account specialist would reach out within 24 hours. I waited the 24 hours and got no call or email from the account specialist. For the most part that is the game that I’ve been playing the last four days. I call an agent and they submit a “form” then they tell me to wait 24 hours. I called yesterday and the agent that I spoke to now tells me that I have to wait until Monday before I might hear something back from the specialist.

I used to trust Amazon, but lately their customer service has gone WAY downhill. I'm afraid to purchase shoes from them, because if they don't fit right they're too much of a hassle to try and replace.

I love Amazon, and I shop with them all the time. But unfortunately I will no longer be spending my money with them after today. I was driving to work this morning when one of their “great and devoted” drivers As they say was going 70mph on a 45. I needed to get over in order to turn and she nearly slammed into me even though she was supposedly turning too? She then proceeded to cuss at me, and opened her car door and threatened to fight me even though I am well over 5 months pregnant. So even though other employees may not be as rude as this women, I no longer feel comfortable putting my hard earned money into the company that’s paying someone like that.

I have an Amazon Prime membership. Shipping is always free and returns for shoes are usually free too. If I buy shoes and they don't seem right or don't fit, I send them back with a postpaid label.

I have had an Amazon account for years!! It sure would be nice and beneficial to know exactly which review(s) are supposed to be so "unusual", and that are supposed to be the problem! I haven't even written any reviews for a month, probably more. I can't even remember the last time I wrote a review or for which products. All reviews have to go through an approval process by Amazon before they are even posted "live" on Amazon, so why weren't any of these "suspicious" &/or "unusual" reviews "red flagged" and "kicked back" during this initial approval process? To me, this entire supposedly suspicious and unusual review blocking of my account seems very suspicious to me. After years of buying and leaving reviews, with zero problems on Amazon....then BOOM, suddenly, I'm just blocked, no explanation, Amazon doesn't even bother to notify me about any of this.

I’ve been a customer of Amazon.com since its inception. I LOVE the fact that you can go to one site and get almost anything, from groceries to books, to obscure items that are hard to find. I’ll continue to be a customer so long as the competitors are more limited, BUT I do find myself spending more money at competing sites these days. It’s becoming more and more clear that Amazon is more concerned about the bottom line these days than the customers. Let me share a few examples:

I love going into shoe stores finding the perfect fit and ordering them online. I like never put on shoes that fit. This is my favorite way of doing it because I can use Amazon Prime & get it in 2 days.

I always find exactly what I need at Amazon. I really don't have to shop around and for me, time is of the essence. I have a busy schedule and Amazon is perfect. I always find the perfect shoes.

I ended up that I could no longer wear heels about 2 years ago so I went to Amazon and purchased Sketchers. The best part is that I could return what did not fit me. I have now purchased other shoes.

Overall I am happy with my Amazon Prime account. It's quick, easy to order online and the tracking of orders and ease of returning an item are nice features. However, trying to have my item shipped to an Amazon Jelly Bean locker is difficult if not impossible. I want my order shipped this way to prevent "porch pirates" from getting away with my package. When I wrote a review on the product I ordered, I gave them a 5 star rating, but mentioned in the review that I was not happy with the Amazon Shipping Dept. and they refused to publish it. Apparently they do not want any disparaging remarks made about their company. That defeats the whole purpose of a review. There is no credibility in a review where anything negative is filtered out. I spent about 2 hours looking for a way to contact them by phone or email to get my problem resolved, but to no avail. Thus, I am going outside of Amazon's control and submitting a review via Consumer Affairs.

Smashed DVDs and CDs. Torn, warped books. Clothes that has obviously been worn before. Paying extra for SET TIME delivery and items not showing up. Drivers who do not follow instructions. Where do I start? I pay for Prime. Delivery ends up taking longer and longer each order... Why do I pay for Prime? Drivers just throw packages on porch as far away from your door as possible. The prices keep going up and down throughout the day on every item in my cart. Amazon will not allow you to review their horrible packaging (which is basically just throw an item in a flimsy envelope) and actively tries to squelch bad product reviews.

I have bought products that needed to be returned to Amazon. When I received a text message that I received my refund it wasn't showing up in my account. I call customer service at Amazon and the guy said I already used my refund on September 12th. I said no, that was from a earlier refund. I asked him to explain to me how could I have used 'this refund' on September 12th when I in fact didn't even request this refund until September 16th and then I returned the item on September 18th? Then, within a few hours I got a text saying I was refunded, but the credit never made it into my account so I can use it. I waited a day or two then I called amazon. This prompted me to look back on other items I was supposed to be credited and there are others that were refunded together and once again missed so as not to be credited to my account. Is this stealing from the customer??

I have used Amazon off and on for a couple of years. This last year I paid for Prime. BIG MISTAKE. All of a sudden my delivery times were lengthened. Items I had viewed earlier in the day were MORE expensive in the afternoon. Items I had previously bought were MORE expensive then what I had bought earlier in the week. And then you receive orders from China (seeds) of which you take to your local County Agriculture Office. Well you get the picture.

We purchase a fair amount from Amazon and are finding it more and more difficult to do otherwise. I purchased three pairs of short which arrived quickly and were not right. The Amazon website directed me to Kohl's for the return and a text was received later that day advising the return had been processed. More than 2 weeks had elapsed with no credit appearing on the credit card used for the purchase, so I called customer service. It turns out that returns aren't credited to the card used, but to an Amazon gift card. Subsequently, I asked to have the gift card balance transferred to the credit card on file and used for the purchase.

Edwin, at Amazon, got smart with me when I asked for an explanation as to why Amazon would demand my drivers license number, which is a great of privacy. This youngster is supposed to be a supervisor. My question was NEVER answered and now I'm submitting a review about the pathetic way Amazon takes care of their customers.

I'm very disappointed in their shipping, I pay for Prime, and expect to receive what I pay for, I can accept 3 days. Why is that EBAY can get 4 huge truck tire to my door in 3 days, but Amazon can't send an eye bolt in 30 days? Or Secondipity can't send a huge miter saw in 2 days to my door, but Amazon can't get a pair of crocs to me in less than 30 days? Yeah, Covid19 is flaming, but it hasn't slowed anyone else down! Order lost, order delayed, missed multiple shipping dates, package delivered, not received, it's ridiculous, there is no excuse, they should have had a contingency plan in place for such events.. Period! I'm going back to EBAY, they have everything Amazon has, and most time cheaper.

Fed up with Amazon late shipments. Been off and on with good to crappy service for over 2 years. This time around packages are just sitting in warehouse, but indicate as lost. 1 of 17 arrived 2 weeks later. All others are still 'lost'. The issue is they do not re route packages when road closures or other hazards exist, they just keep them in warehouse, and dont report updates on them. There is mystery into why the systems indicate a package is lost, when it is just being held in a warehouse. Amazon does not reroute packages when they are in a flood, or storm or a fire. They just will have them sit. No indication of effort to reroute.

When I received the case I still can see previous shipping label on the box, someone return it, then Amazon resell again. Buyer beware, Amazon sale used Cougar Gemini X case as new, I tried to leave review on Amazon, but could not posted, buyer beware.

I will start by saying we love Amazon overall and we bought over 60,000 last year. Typically we like them because they are fast, dependable and we hate to shop but lately since COVID the orders get slower and slower and we have an enormous Amazon warehouse in my backyard. Here is an example. I bought a floor polisher on September 14th and it said free delivery by September 17th. OK, three days, we pay for two days but I can live with three days. Then I just look and now it says that it will arrive on September 23rd and then if you look at the product again it says it will be delivered by September 20th!! REALLY, WHAT AM I PAYING FOR???? I thought we paid to get two day shipping. Blame it on COVID, SURE, UPS still has two day delivery!!!

Amazon, after not replying via email nor their 3rd party vendor by email who I bought a desktop computer through, finally took my phone call. I purchased a desktop which did not work right; it was very slow almost at all times. I asked for a refund and vendor provided me what I paid less $340 with no apparent reason explained... even though what they shipped me is exactly what I shipped back to them. Now, a month later, Amazon after finally taking my phone call, is investigating and has advised it will take at least another two weeks or perhaps more to provide me an update. Why would they take a $340 amount out of what I paid when I returned everything to vendor, you've got me. Nothing EVER advised to me about the reason.

Ive been shopping on Amazon.com for quite awhile. Since the pandemic covid19 I can't help but notice that Amazon.com is allowing people selling on Amazon.com to price gouge in many categories. Boraxo hand soap $8 to $40. Shame on you amazon.com.

Be careful. Amazon is charging on the customers cards fraudulently. I called them to complain and then I found out that the reason the customer cannot see the charges is because they hide them on the archive section. They are also posting 5 star false reviews on their product using the customers' names. It's a big scheme. Check your bank and credit statements! Also check orders under the archive section. I believe that many customers are going to find fraudulent charges.

Amazon automatically sets delivery via Prime, yet nowhere do they ask if a customer wants Prime. It is not clear when making orders they will start charging whatever card used for a purchase for a Prime account. I'm sick of having to go to banks and credit cards saying the account charges were not authorized and not getting the money back because they claim the charges were authorized. THEY WERE NOT!!! I'm not a fan of Amazon and this is another example of how they take advantage of people.

Want an account with Amazon? Easy! Blink your eyes three times, flash them a credit card--and--Voila! You are IN! Want to cancel your Amazon account? Easier said than done. There is a TWELVE STEP process you have to go through to cancel an account. And, if you make the teeniest, tiny mistake during that process, you have to start all over. Plus, once you make contact with Amazon via phone, chat or email (one of which you must do), and if, for some reason you are disconnected, you have to start the 12 step process all over again!

This amount I have disputed over the months of items not received, not sent, or sent back. They want me to pay them back. I filed a dispute with my bank and they want my credit card info in an unsecure email, calls are coming in spam stating I sold gift cards???? What is happening to this account, I am locked out of my account and no help from Amazon Customer Service.

I placed an order, Amazon provided the wrong tracking number, or the seller provided the wrong tracking number to them. It was delivered to another state, and I know it was not my item because it was described by USPS as a small packet item delivered to mailbox, my item was a treadmill which would not be a small packet that could be delivered in a mailbox. I tried contacting the seller and with no success. I looked for a way to contact Amazon to tell them that contrary to showing the item was delivered, it was not delivered and that I was getting no satisfaction from the seller, I looked everywhere on Amazon, there is NO customer service to contact for such issues - nothing at all. I finally had to contact the bank to dispute the charge because there was no way for me to get any assistance from Amazon.

I was paid with Amazon Payment for developing an online course. I used it for a couple online orders but still had money left. The next several orders I marked to use it, but they didn't use it and billed the entire amount to my CC. I got an email that I needed to link my bank account in order to transfer the money to my bank account or use it for payment on orders. With much difficulty I got my bank account link and they said I could now transfer money or use it for orders. When I went to their website they said it couldn't be transferred to my bank account. I tried to order something to use it up and they did not have that as an option and there is no credit showing anywhere. There is no form or way to contact them by EM. So I lost the rest of my payment because I was unable to transfer or use it. I ended up ordering from elsewhere (and it was actually cheaper and a much less frustrating experience). I'll be deleting my Amazon account if they'll let me do that.

Why do the drivers refuse to ring the doorbell 100% OF THE TIME ON EVERY DELIVERY!!!! This should be STANDARD OPERATING PROCEDURE ON EVERY DELIVERY REGARDLESS OF THE DRIVER'S ATTITUDE/PERSONAL ISSUES!!!!

USED to love Amazon, for over 10 years even, until they didn't love me back when I had ONE legitimate issue in ALL that time. Someone hacked into one of my "Amazon-associated devices" as they said yet they won't tell me which one nor will they tell me the IP address either of course. The fraudster bought over $1,000 worth of equipment using my credit card on file and because the order was made from one of my devices, Amazon says it's a LEGITIMATE order that I AM RESPONSIBLE for paying!!! WOW!!

I bought an item back in March for a house I was reinventing. Quorum Lights by HAUS APPEAL & I never opened them until the end of June. The lights are JUNK. When I contacted Amazon they said they would contact the seller (which Amazon should stand behind the products they sell). HAUS APPEAL said it was outside the window & NO they would not let me return the 3 out of 4 lights that I bought, I was willing to eat the light that I put up which was JUNK. This has gone back & forth since Now July. TIFFANY, a supervisor just told me that Amazon would not refund my money. AMAZON DOES NOT stand behind their products. They are a retail giant & they abuse their customers. I’m tired of brick & mortar companies going out of business SO A Company like AMAZON can stay in business.

I have been making purchases from Amazon for a few years and I have never had any problems, till now. I have recently had a couple of my packages stolen or missing. Amazon said that they are not going to replace or refund me. Instead they said that I am responsible for my missing packages. I was told that I can give another address (hold on let me look at my other homes and addresses to see which is better). So now I lost my money and packages. While Amazon and the company I ordered with got paid.

My family uses Amazon to buy 95% of our products - Everything from Pencil sharpeners to cat food- gifts, Tic Tacs- anything and everything... They literally have a driver at our house 5 days a week. We run two businesses from our home... Today a driver once again hit our flagstone wall and drove off w/ out stopping to claim responsibility. That's bad but not the problem. We called Customer Support two times. We each got transferred no less than 3 times and got hung up on 4 times- No one called us back to continue the claim for damage reimbursement. HOW does this company claim to be the most proactive consumer centric company in the world when they don't bother to call back for damage done by their employees???

In my house, we have 3 people with their own Prime. None of us can get anything sent out faster than 2 weeks!! They aren't even shipping for days, the prime orders just sit there. My son lives 15 minutes away and they get 2 day shipping and next day. Amazon gives us the option to pick up 30 minutes away. Pick up? Just ship it out. That's what I pay prime for! I'm cancelling my prime. It's not worth it anymore.

I have been trying since March to get a fraudulent gift card purchase from my account cleared up. I have called 4 times with no resolution. My account has been frozen which is fine, but in the last week, I keep getting emails that purchases have been made. Those have been fake emails. So I called Amazon today just to delete my account, since it has been frozen I can not delete it via the internet. They couldn't help me because they want all my banking information to cancel. They cannot fix the account, I can't use the account and now they can't delete the account. OMG. I will be canceling all accounts, including my Amazon Prime. It is a big company that does not have any interest in the little guy since really in the scheme of things what does it matter. However, I am so angry that I felt the need to complain. Too bad nothing will come of it though. Grrrrrr.

Well for starters Amazon's been pretty good with delivering my packages but yesterday the driver pulls up, stays for five minutes. Never got out of the truck, didn't bring me my packages, just sat there. Then he drove off packages still in truck. Customer service told me my packages will be here today but still nothing. I may love Amazon but if they can't get more responsible drivers I'm gonna have to stop using them. Bottom line not a happy customer right now.

I order vitamins from Amazon.com because I get free shipping and I know that they're reliable. They also have good prices. Unfortunately now that everyone is ordering online, they occasionally run out of products and because the mail is getting less reliable, they get shipped late.

I am sick and tired of companies like Amazon, who do not give a crap about its customers. I am sick and tired of so many damaged items I have to send back, because Amazon is run by morons who have no idea how to pack a box, or FEDEX, who, consistently leaves the delivery in the wrong place, where it can easily be stolen, and Amazon, has no way of making a complaint on that or anything of substance. All Amazon hires, are **. And yes if I thought, I could make decent living there, I would work there, and increase the intelligence level there.

I ordered items and selected a particular payment option. Yet for some reason the funds were taken from another listed account and not from the account I selected. I contacted Amazon immediately upon discovering this (within minutes); several times regarding this matter and other account issues. I was told that the items were canceled and would not ship and this was a financial "hold" on my banking account. Meanwhile the other concerns I had would be escalated.

The RING video doorbell costs three times as much from Amazon Mexico as Amazon US. And comes with a free Echo Dot in the US. Why is Amazon ripping off Mexican consumers? I called them and they fobbed me off with import tax and carriage. Nonsense. I know what the import tax is and in no way does it result in a price increase of 300%.

I went to Amazon.con and using their search I tried to find a MOTORCYCLE (as simple as that!) on Amazon.com and found NONE! This is beyond stupid! They give all kinds of goods but no motorcycles despite people telling me they bought motorcycles on Amazon.com.

Hackers have bought items through my account and Amazon will not help or refund me!!!! How can this be legal?? Customer service is non-existent. Every Amazon email address replies automated, leaving claimed options and links for help, none of which work, all phone numbers result in being cut off as no human appears to work for Amazon. If I could leave negative stars, they would be infinite!!

Since becoming an Amazon Prime member 3+ yrs ago, they have automatically charged my bank account on the 3rd every month. This month, they took it out twice and refused to reimburse me for the overcharge. They are corrupt scammers!!!!

First they're accusing me of taking money for feedback, not sure where that is coming from, I'd like to see the money there saying I'm taking. I got on today and tried to ask a question and got a red square box "To post, accounts need to be in compliance with Amazon's Community Guidelines." I was asking about a 3.99 RFID wallet and asked if a card on both sides would be blocked, it was a legitimate question. 10-year customer, who will pull the plug on this account when my last product gets delivered. I"m out, I will shop on eBay.

Amazon locked me out of my account because I changed my delivery address. It ask me to submit various bank documents and I sent what I was provided by my bank several times. However Amazon hassled me and said my documents werent good enough because my debit card number wasnt on my bank statement. I explained that my statement doesn't show my card # due to security reasons as it is with most banks. The response was that I will no longer be able to use Amazon. For absolutely no reason they locked my account. They offered no alternative just simply said basically too bad... Horrible customer service.

I downloaded Amazon Prime Video and put my credit card on as they asked for it. We tried to watch something on Amazon Prime and within 10 minutes we couldnt watch anything. I canceled my subscription and they still are charging me every month for a service that was beyond poor. I will never tell any of my friends, family etc to use this service. Ive never been so disappointed. Money stealing thieves. RUN AWAY FROM AMAZON. Netflix is better.

My phone got hacked twice. Even with security measures, I had to get new stuff...Well Amazon doesn't understand. They want me to take extra extra extra time to get access to my prime acct...How about verify every detail but send the email/phone cause those are suspended (hence hacked)...and no I am not going to back track and wait hours on the phone to my bank for a process number when I have given you 2 different numbers that show up on my online acct through the bank...I have more important stuff to do. I offered proof of the phone number suspension/even taking my id to Amazon Go store (since I have a pending return)-but none of that is good enough.

This is specific to the Amazon delivery persons, not UPS/USPS/FedEx. I live in a stack of units, 1 (me) down a set of stairs, 2 at street level, 3 up a set of stairs. The drivers continue to deliver to the street level unit, despite written instructions on Amazon that they have to go down a set of stairs, I have a specific doormat, and my unit number is by my door. I've had at least 5 mis-delivered packages in the last 2 months. I've called them and explained the problem ad nauseam (hence the very specific written delivery instructions).

Amazon has been a great resource for a quick delivery, the past year I believe outsourcing has brought the customer service to a new low. These guys don't try at all to deliver something they cannot just drop on the ground. We have an amazon machine in our lobby, a lot of drivers have ways to get in without problem. It is their machine and I'm perplexed that drivers simply drop the package on the floor in front of machine (which gets stolen by the public walking by). Then you call customer service who credits the money, offers you a 10$ credit then requests all drivers to call when delivering. I get a call at 5:55am and a text saying cant deliver again, most people are not up at that time. Amazon could not care less about customer service as they are a monopoly, I'm choosing to pay more and order direct from retailers and canceling our membership. (They wont notice we are gone, and I still don't have my package.)

Amazon used to be amazing, customer service used to be amazing. Now everything is terrible. So I’ve always had the issue of amazon and shipping, I’ve always wanted all my items as much as they can into one package, I always always request this and different amazon employees promise me this would happen. Even after I order before it’s even started the shipping process I message them again and confirm that’s it’s going to be shipped on one package and they promise me yes again. Then after it ships amazon NEVER keeps to their promises, and ships my items as much as into three different packages!

Amazon use to be so great and dependable. We pay monthly for great service, free delivery and QUICK delivery. I know COVID has ruined a lot of things since the initial outbreak and Amazon has been trying to stay there for us but the company and service is really starting to become disappointing at this point. Monthly payments use to be cheaper and deliveries were a lot faster. At this point I pay more a month now to receive a package at the earliest in a week. For the past 6-7 months my packages have taken several weeks to receive IF I even received them. I have had to have a few refunds because I had packages take over a month and I couldn't wait any longer.

Not wanting or needing Amazon Prime, the way I have avoided shipping charges in the past is to keep the order over $25. Yesterday, I had over $60 for an order and was hit with a shipping charge. After checking the fine print I discovered that the $25 free shipping limit is on selected items only. I cancelled the order and went to another supplier and saved the charges.

I have been an Amazon Prime Member for many years now and I have always been a satisfied customer. However, once Covid-19 hit Amazon changed their shipping options, which has caused nothing but issues. Amazon used to ship their products via USPS, but now they ship using their own Amazon carrier. I live on a military base and for some reason the Amazon carriers do not have access. They could access the base if they are driving a commercial vehicle, have the Real ID and pass a background check.

I purchased a GoFitPro product and self returned by paying 7000rs as shipping charges. Product cost of 7999 was refunded but the shipping cost of 7000 was not refunded. Executive team and leadership team refused to take my calls as my claim reached to ECR team final team after 3 months. ECR team is not at all responding and leadership don't transfer my call to ECR team. Such an irresponsible Leadership team and ECR Team. I recorded calls to them and emails. If my claim don't resolve by Tuesday I will file case against Amazon.in and the teams involved in it.

It is so frustrating to receive a confirmation order or ship email, or refund email, with zero information about the product in the order. The only information you get is an order number. This is ridiculous. Every other company online gives some clue about what the product is you ordered in their email. And many show photos as well. It's really cumbersome to find your order with the order number. You have to go down many layers, and then back all the way up to find another order.

I ordered two Sealy pillows from Amazon on August 7th, given my Prime membership (which is a completely useless word now, including the videos, that are just as useless to me) the pillows were supposed to arrive on August 10th. On August 13th, still haven't received the pillows, I contacted Amazon to find out why the shipment status said "UPS is ready to accept the package". Their customer service gave me four different versions and reasons for the order not having arrived, I kept at it.

Flawed return processing- inept customer service. I order from Amazon a half dozen times a year and for over a decade had no issues and no returns that I recall. On July 28, I returned two moth traps thru UPS store purchased for wrong type of moth. Immediately received email saying one refund was being processed and other would be upon receipt of item. I left for a cross-country trip. Thirteen days later, second refund had yet to be processed. UPS said to call amazon and they would take care of it.

Issue resolved.

I really like Amazon for being innovative and having free, fast shipping as a prime member. Unfortunately, on June 5th I received suspicious activity on my account. Now fast forward two months later and I am still out. Have not received my account back or my $385.00 dollars stolen by the cyber world. I have even tried the escalation desk for help with no results. Please help me get my account back!

I usually have good experiences with Amazon. But this has been bugging me for a long time. Earlier this year, I noticed that I was missing some books on my Kindle. I went to my cloud and they weren't there either. Contacted Kindle service and explained the situation. They just gave me instructions on how to download books from the cloud. I told them I know how to do it, but I'm missing the books that I purchased. Again, they gave me the same instructions. Then they say call them which I couldn't do that because of the quarantine or use one of their links which didn't work.

I bought two different products from Amazon. They shipped them in one package. Both products were from China. I found them from another online website too much cheaper (5$ vs. 14$). When I wanted to return the product, I was expected to pay the shipment for one package. But it was silly. They reduced the shipment payment from each product separately, i.e., 6.5$ for each. It means that even for returning the product, they made a profit (the real price of the product was 5$, they sold 15$, when I wanted to return, they deduct 6.5$). I decided not to buy anything from Amazon. I believed that their approach was not moral.

Your reputation is strong, your Prime membership is great but your Delivery is AWFUL- Not up to par!!! How can you expect me to be impressed over your TV ads telling us you will be energy efficient real soon - when your delivery people --deliver to the wrong address, leave me messages that "the package was handed directly to the resident" (really? you often leave my packages on the floor in a mailroom on the OTHER side of my apartment complex), promise to deliver by 7 am the next morning and then leave me a message "We don't know the passcode to the front door!"

It awesome works and is cheap. I'd 100% rebuy the products and some and also would share with everyone I know so that that they can buy and try the product as well including his family and friends always.

The Amazon French Press is cheap, easy to wash, easy to use and very fast. It takes me no more than 3 minutes to have my coffee after having boiling water into it. It also allows me to make my coffee stronger or lighter depending on my mood, friends, etc.

I tried to say bad things about Amazon and it cut me off. Never ever again for me. I'll review elsewhere. I paid for a book via Visa June 29. Today August 3 I tried to find out what is happening but there is no telephone or email address to contact. Never again for me and I will review elsewhere.

Amazon sells Fire "tablets" to compete with other tablets on the market. The devices Amazon sells are not "tablets" in that they will not run commercially available apps unless they are purchased from Amazon. Specifically, I purchased a Fire 10 tablet to interface with a golf launch monitor for which there is a free app that will run on true tablets and even cell phone but will not run on Fire because it is blocked. When I contacted Amazon customer service, they advised me the Fire will only run Amazon apps purchased through their store. This means the Fire is not a tablet but an Amazon reader not capable of functioning as a tablet. Pure greed and fraud on Amazon's part.

I purchased face masks for my daughter from Amazon and the vendor was through China. After a month of waiting our package arrived. They masks were supposed to be five white five pink. We got all ten pink. Not only that but they looked like pink satin panties with a strap. The strap was so thick it bent back our ears and we can't wear them. After speaking with Amazon they only credited my account with them by $5. That was a waste because Amazon has lost me as a customer. The next day they emailed me refusing to post my review. The vendors pay them for positive reviews only. I'm done with Amazon.

I Recently bought a Planet Audio amplifier for my car and knowing how long it takes for delivery it asked me if I'd like the item to be delivered in one day. All I had to do is become a Prime member. So thinking that I'd get faster services and delivery I became a Prime member hoping my package would be delivered the next day like it advertised. 4 days later no package. Nothing. I was so furious I just didn't want the item anymore. I ask online support where was my package and if it wasnt gonna be a one day shipping then why do they advertise it. They tried to buy me off with a $5 promotional credit. Really $5. That just made me more furious. I then asked why am I being charged for services that I'm not getting if I knew it was gonna take this long to get my package. I would of just ordered it regularly.

Anyone can make a mistake, I get that. It's how you fix the problem that shows how good (or bad) you are. Amazon sent me the wrong part for my refrigerator. Instead of sending out the correct one, I have to send back their mistake before they will issue a credit. Because I used a gift card, it will be two weeks before I will get the part I need! On top of that, they wanted me to take it somewhere! I raised hell and they will at least pick it up... I will never use them again and only shop local, even if it costs me more money!

I'm an exporting businessman at Turkey. Our team is looking for scaling our business to USA. And we find a way, Amazon USA. We want to be in Amazon to be a seller. We do everything right. Every documents was perfect. But Amazon suspend our account FOR NO REASON. We do absolutely nothing. Just opened our accounts and suddenly suspended. We were very victimized by Amazon. Our works and projects are delayed for no reason. Despite being the largest company in the world, they are very poor quality about this. We urgently ask for help. My account registered with this e-mail: **.

When we lived in the continental US. Amazon shipping was great. Always on time. Never an issue. Since we’ve retired and moved to Puerto Rico, Amazon shipping has become a nightmare. At first they used UPS and they would deliver our packages between 10:00 and 11:00 at night. We complained enough till Amazon said "ok we will only use the US mail to deliver to you". Now it’s worse, I never know anymore when our orders are going to be delivered and tracking is never kept up to date. Amazon says it’s the US Postal Service who’s to blame but dang it I’m purchasing from you. We’ve been an Amazon Prime customer since 2012. They need to create a system that they can use to track orders themselves and keep customers in the loop on the status of their orders if we can’t rely on the USPS.

Amazon has created a new way to take your money! When processing returns, it automatically defaults refunds to an Amazon gift card unless you specifically choose to refund to your original payment method (which "conveniently" you cannot default to). I was told by a chat rep that is not an option. Now I'm on the hook to have to purchase additional merchandise from Amazon to get my money back. SHAME on you Amazon!

I paid $160 for a pair of rear vision mirrors for a motorcycle, the add clearly said a pair. However I only received a single mirror, when I went back into the Amazon site I logged into orders and returns and my history has been deleted. I now have no recourse. I WILL NEVER USE THE AMAZON SITE AGAIN.

I ordered some vitamins from a third party seller, Grocery Trip Saver, and the vitamins never came. Another item was delivered on the day that I was informed that my order should arrive and since it was something entirely different, I assumed that perhaps the seller sent the wrong thing? Not clear at all but when I told the seller that I received this other item they asked me to ship it back to them. They sent me a label that has to be printed. We don't have a printer and right now our UPS store told us that printing a label costs $8.