Amazon.com Reviews

Had no idea Amazon clothing offered was from China. Of course, Besides the month long wait, the garment was not as described; it was poorly made and a cheap tricot polyester that was supposed to be cotton blend. My problem with Amazon is false advertising as well. Had I known this was from China, I would have never bought it! Also, on some Amazon items, there is a NO RETURN, NO REFUND policy.

On 7/9 before 1pm, I placed a large order with several items through my PRIME membership. On 7/13, the day the items were due to arrive, the largest item did not arrive and when I called to inquire AMAZON had no record of my order AT ALL. After 3 reps ON THE PHONE and 1hr later, I am told that an email relating to lack of inventory was sent ON THE DAY THE ITEM WAS DUE TO BE DELIVERED approximately 5min into my call with customer care. So AMAZON tried to cover up their mistake when it was so clear that the email was sent after I brought the missing product to their attention and not once before that.

I ordered Samsung M21 6,128GB Mobile Phone worth Rs 15999 and when I was trying to unpack the product I got Samsung Guru Music 2 and now without listening to my concern they are saying that they will not refund my money also. Amazon is just trying to fool their customers. Lost trust with Amazon. They all are a bunch of mafias who're looting people. Please don't buy Mobile phones from Amazon.

I pay for Prime 2 Day Shipping. So why are the majority of my orders "running late" or just don't arrive all?? Amazon runs a tv commercial where all the "happy " employees say how they bust their ** so we get what we need on time...BS.

Since the pandemic 2 day shipping is a thing of the past- which was understandable in the first 2 months. But now that most states have opened, one would expect the issue to have resolved itself. It’s a sad statement when a Prime order sits unshipped for weeks at a time. It is better to shop from other vendors at this point if you need it quickly. Sad.

I ordered a Dual Cordless phone, I never received it. Amazon has no proof of me receiving it. Now as I ask for my money back on the product that was $31.99 Amazon will only give me $19.16 FEES "claiming I refused delivery - still no proof charging me shipping fees and 25% restocking fees." Funny thing is there is no tracking information. Come on, Amazon, you know you ALWAYS provide tracking information... So basically what I am saying is Amazon is not backing the products they sell aka the Customer is Always Wrong.

Here is my experience so far with no resolution in sight: 6/26/20 I discovered an unauthorized charge for $1000+ computer on my account shipped to an address in GA. They received it that day. First I tried a chat and was told someone would get back to me in 2 days…TWO DAYS!!! So I hunted the website for 45 minutes and found a phone number. I called and got the same response. 2 days for fraud is unimaginable! Since I thought it would be stupid to wait 2 days. The credit card company disputed the charge the same day, I changed my password and the passwords to my credit cards that were listed and eliminated addresses I had not used in quite a while as well as the GA address. I also took off a couple of credit cards I had not been using much. I didn’t hear from Amazon in 2 days. I didn’t hear from at all.

I'm a Prime member. I placed a Prime order July 17, only to find out the item would not be delivered till July 23. I asked Amazon to cancel that order, same July 17, the day I placed it, but was told they could NOT cancel. Four days later, I found out my order has still NOT shipped. So why is Amazon refusing to cancel it?

Be very wary when you purchase from Amazon. If it is a purchase for a 3rd party vendor, Amazon won't provide customer service. I ordered something on May 23, 2020 that still has not gotten to me. It shows up on my orders list as me needing to pick it up from the carrier. When I just noticed this, I called Amazon about it and they refused to take any action on it. They shouldn't be selling products for third party vendors in my opinion if they won't provide customer service in situations like this. I'm never buying another item from Amazon again. I suggest you think twice before purchasing a third-party vendor item from them.

I have several issues to report. I have noticed that Amazon is slacking terribly on their two day shipping, which wouldn’t bother me other than the fact that I pay yearly for the promised 2 day delivery. Not much comes when as promised. In particular I ordered a swimming pool back in May, it never came. After several inquiries of where my product was I then requested a return. Finally a response stated that the product was held up in customs, the next excuse was that it wasn’t shipped because the price is different now. Amazon better figure out who they let sell on their website. So I order another pool, and actually they sent me an email stating that the product would be here sooner than expected, which was one week.

It seems that ALL TRACKING SYSTEMS SUCK. None of them are even close to delivery times anymore. They weren't that good before pandemic, and now they just suck at it, so much for the automated systems.

This company is all about lies and manipulation. Their expected arrival dates are a lie, and their tracking system is fake. They make it up themselves. Just check the tracking number with the real carrier for yourself, and you'll see. Whatever you order, you can count on it being late, or not arriving at all. At that point they'll patronize you to death. Anything to maximize their profits, and screw the customer. I will definitely think five times before I EVER order from Amazon again. To top it all off, they don't let you leave a bad review either. Sharing the truth with the public is not allowed. Just more of their lies and manipulation.

I purchased headset "Jabra headphones" from amazon.com and paid in full using my Credit Card. They did not deliver anything and I am sure they cheated us and they might be taking this kind of money from millions of users and not giving them anything, by doing this, Amazon collects large sums and uses for stock buying etc. They are insisting and pushing us to go elsewhere to get resolution, go to Sheriff's office, police station, take down badge number, contact details of office, and they might need his family details too before Amazon can make a common sense that no one signed the package, amazon doesn't know if the person who received the package was male or female. No signature taken and property is a house where everything registered is a must sign like we see in movies. Amazon doesn't have common sense? NO! They are cheating money, FTC, BBB and consumer case is filed for amazon.com.

Before ordering from this site you should know two main things, the customer support you will receive is prewritten from a script and not based in US. Also, they have a no price matching policy, no price adjustment policy for that they themselves sell. The fact that a company this large does not do that is very disappointing. Another to be very aware of is the price gouging. They are notorious for that and rarely take action to remove disgusting items like blue lives murder shirts.

I received a delivery from Amazon 11 July 2020. I found the picture taken by the idiot Amazon driver interesting because you'll notice that the package is oddly placed to the right of my door. Why? Because this very unprofessional and disgusting delivery person had taken the time to perfectly center the package on top of a large dead bug that came from the woods behind my apartment yesterday. This bug is easily over a 1.5 inches in length and 1 inch in width. There was no way this bug was not seen by this **. This act was intentional with the purpose of being disrespectful and offensive. This is the poor level of professionalism that Amazon allows its jerk delivery staff to display with no repercussion towards its customers.

I purchased an item in October 2019, it never arrived, but Amazon offered an opportunity for a review. In the review, I stated I never got the item. They culled the review. It is not a good sign when an entity culls such reviews -- buyer beware of corporate review systems, they probably under-report problematic reviews that reflect negatively on performance.

Amazon locked me out of my account. The only thing I have done different is I used a different browser...Firefox rather than my usual Safari...to sign in. I usually don't even have to sign in since my passwords are stored. It stated I entered an invalid password...I didn't. The customer service team rarely speaks clear English so it is hard to understand them. Yesterday, they said I would be locked out until today and today they said it would be another 24 hours...no reason given. Their website asked for a verification of a credit card...but it wasn't a current card and was one I had shredded, so I didn't know the expiration date. If they had asked for one I have used recently it would not have been a problem.

I had the worse experience with Amazon today (July 9th 2020 12:56pm). I've been a Prime member for a number of years now, maybe since they first introduce it. Lately I've spent thousands of dollars in the last twenty something orders. But for some reason lately my packages haven't arriving on time or as expected. So I decided to to call customer service and inquire. To my surprise the customer service representative was not nice and very unprofessional. So I've requested to speak with a supervisor. This woman was even worse. She refused to give her full name or some sort of ID, only goes by is Linda (who knows if she's telling the truth).

Purchased product from Amazon. Product defective. Unable to reach seller. Left review which AMAZON said didn't meet their community standards (short for - the truth cuts into sales).. Here it is - SEYMAC Product Tablet case - quote from Joe on July 6, 2020. Terrible screen...grossly distorted. Received below standard quality protection case. Clear plasting screen heavily distorted. Unable to contact supplier. Please advise if this waving protection is normal or ship replacement screen. Not impressed. - end quote. Sad to see bullying by corporations like this.

My service quality went from acceptable to atrocious as soon as I became a Prime member and signed up for a card. I couldn't believe the delivery person completely ignored my delivery instructions and warnings and handed my personal package to a stranger and marked it as delivered. Customer service was only concerned with verifying my info again, again, again, and again only to tell me to call back tomorrow to process a refund then I'll need to go order the package again. I've had so many failed delivery attempts, I feel like I bought stocks instead of products - my money is just sitting with Amazon until something gets figured out.

If you are not Prime member they will sent your item after two weeks, that is terrible, you can buy faster from eBay or Walmart. Even Amazon selling not exist items and you will wait that Amazon shipping.

I asked Amazon to contact a seller for me because no one can reach them. Because they sent me a sink with hot/cold lines that were not connected and with no instructions on how to. There seems to be no way without taking the faucet apart. The reviews have multiple complaints about the illegible instructions and no one to contact but they continued to allow them to sell on their site. Asked a question under the product and the answer I received is that it should be connected...I just wanted them to reach out to the seller to see if the faucet could be exchanged for a proper faucet. I tried to provide pictures of the faucet and instructions and I was provided an email by an Amazon rep that does not accept external emails. The only thing they will do is schedule a pick up for a refund...so I have to repackage it and wait for a refund and find a new sink..great customer service.

When I first apply for Amazon credit card and use their website I was impressed, great customer service, if ever you made a mistake or decided that the product was no longer for you. But recently in the last year, Amazon has definitely change the way that they deal with their prime customers or customers. The representatives are often not friendly but I can understand because so many people call upset at the service at Amazon provided. Amazon has definitely which the place that UPS and Walmart are at just out for money.

In the recent couple of years, Amazon Prime promise of the Same day or 2 days delivery has declined so dramatically, the promise is far to be there anymore. The current events with COVID-19, has given Amazon, just the excuse needed to excuse the poor customer service delivered. The disconnection between the website, their fulfillment centers is palpable when an item it's promised to be shipped within the 2-day frame and the days passed no shipping no delivery and when reach out to the Customer service agent they ask us the consumer to wait a day more, 4 days in total for a 2-day delivery promise.

Last month AMAZON started to charge for Return $5.99. Be careful.. They are getting Greedy! I have Prime, but delivery not for 2 days any more, Customer Service is horrible, hard to get anybody on the phone.

Am trying to reach out to Amazon about my account, no one to talk to. Nobody cares about you! I tried calling but they tell me to wait and forward to another dept. where emails will be sent - and am waiting...

I tried to get seller support to help me list a used item. I never received any help; only a link to their online help directory that didn't address my problems. It used to be easy. I feel discouraged as an independent, occasional seller.

Service is getting poor. Not only is it hard to talk to someone but many of these companies say item is in stock and take your money and then they are not in stock and send you something else or tell you to cancel order as not in stock. But now you wait 5 business days or more to get your money back. I am very discouraged with Amazon any more. The companies are not good companies.

I was told by three customer service reps not more than 10 minutes apart that a package that was supposed to be delivered on Sunday July 5th would not be delivered until Monday even though it says on their tracking information that it was in fact delivered when it was supposed to be, they told me that drivers will make a package delivered on a sunday but in fact do not carry the package until Monday despite their own tracking map showed the truck driver was in the area at the time it was to be dropped off. But I never seen any Amazon truck on my road. I will no longer be a member of Amazon Prime if this is type of poor service I can expect from them!

I’m a Prime user and it’s not worth it. They do not ever deliver in your window of delivery that you pay up front for. When you ask for help they treat you like they don’t have you on file and they don't follow through in deliverance. Supposedly you have to give the seller a chance to respond and we did and when I followed up the attendant and they didn’t even try to contact the seller????

I purchased a guitar for my son through Amazon Mid May. Once I received the guitar realized it was not the right one, so I submitted for returns and took it to Kohl's within 48 hours. I am going on 2 months and cannot get Amazon to track where is the guitar. I have also contacted Kohl's with the return receipt and they keep taking me to Amazon. Amazon has escalated to leadership team and they still cannot seem to be able to resolve the problem. I contacted the “third Party” seller and they cannot do a thing because I was issued an RMA from them. So no guitar, no money and nobody at Amazon wants to take ownership of this. I am beyond angry at the lack of customer care.

Do not buy from third party sellers on this site or ever use a debit card. You may not get your item in the time they state and if you want to return it, if they don't answer, you are in for a long long wait. It is July 3rd and have been dealing with an issue since May 29. It is like a dog chasing his tail. They just put it under "investigation" with no resolution. I have been out over $500 for an item I needed during COVID 19 that was not in stock as stated by the seller who would not cancel my order. Was delivered over three weeks after stated date. He wouldn't cancel my order after requesting to cancel twice and in the meantime I had had to purchase the item somewhere else. Item sits unopened because seller will not give answer request for return and refund. Qualified for A-Z claim and have been told numerous times that it was escalated. Now I am told it is in the queue. We will see. Meanwhile seller has had my money since May 15.

This business conduct by Amazon is UNBELIEVABLE and UNACCEPTABLE. Our company UVILITE is unable to sell on Amazon. Our account got approved in April and we can't login ever since. Getting same error every time - "Internal Error. We're sorry but we encountered an error while processing your request." We sent 100s messages to seller support and NOBODY was able to help and fix it. We changed passwords, cookies, parental controls, login in and out 100 times... None of the seller support recommendations were valid and solved the issue. It's been almost 3 MONTHS now. UPDATE: Today we got email saying "Thank you for your patience with our verification process. Case closed”. WE HAVE BEEN VERIFIED in APRIL!!!! 3 months ago.

So over the past week or two I've ordered about 7-8 items, out of all of those none were delivered on time. Most of the items I needed for work which only crippled me financially till they came. I read the expected dates, I look when they actually shipped so I can have a grasp when they're actually coming. EVERY single time they were delayed in the warehouse, scanned & shipped "Supposedly" not moving for days sometimes a week. "They were shipped from the truck to the docking bay"....(I used to work at UPS. I know how it works.) Then we all get this message. As it stays at the warehouse saying "Traffic delays". "Now expected June 29-July 7th". "We’re very sorry your delivery is late. Most late packages arrive in a day. If you have not received your package by tomorrow, you can come back here the next day for a refund."

I like Amazon but lately not so much. I received an alert on my phone that two packages had been delivered. I live in a 12-story apartment building with no mailroom, just a public place where the mailboxes are. There was no knock at my door but I opened to check for the packages - none! Three hours later, a tenant knocked on my door with my packages. He said they were just laying in the lobby (unattended) along with other packages. He was delivering them because he would have wanted someone to do the same for him (my hero!) This is not the first time an Amazon driver has done this to me and other tenants. UPS, FedEx, and USPS all bring packages to my door with no problem. I don't know what kind of drivers Amazon hires that they just leave packages unattended out in the open!!! I wish there was a way to contact Amazon directly to report this because when drivers do this Amazon needs to know immediately.

I have enjoyed the shopping service I the past but know I am disappointed that they have gone political and force they personal opinions on the world. I just want to shop and need hear anymore opinions. I believe I will no longer shop here.

This mat set was expensive but made Cheap! The color Amber looks like lite Lavender and the middle piece doesn't lay flat because it's not wide enough. This set was almost $20 and now that I have it in person I wouldn't pay $5 for the set. I'm so mad right now. Amazon Prime delivered to a door that isn't even used and has foliage growing in front of it too. This is my last order from Amazon. I'm NOT impressed!

Amazon does NOTHING to protect their customers from hackers nor do they keep their promises to refund the amount hacked from your account. You are promised to be contacted by the fraud department within 48 hours and you call them back NINE DAYS later to get the same empty promise. The entire time, they have yet to refund your money. You set up two point verification, same day get hacked again. You change the password, you still get hacked. They offer no blocks on purchases, no ability to transfer your video purchases to a new account to protect you, you either take the loss and cancel or keep getting hacked.

Amazon Prime isn't worth it if you're wanting the 2 day shipping. I have been a prime member for several years. When you shop on Amazon and you see the prime delivery caption, you expect that you will have your product delivered in 2 days. Well, think again. When most people think of 2 day shipping, they expect their order to arrive in 2 days. Well, I'm sorry to say that this isn't the case. Here's one example.

During this corona pandemic Amazon shipping has been horrible. On my last 3 orders the items were not shipped for 2 weeks and when I contacted customer service the first response was cancel and reorder. Then I got so many wrong excuses such as, it was my credit card company, it was expiration date on card, it is a technical issue. I think they have a fish bowl with excuse cards next to the phone and reach in to pull out a card to read to you. No other company during this pandemic has had a problem with shipping and if there is a delay they notify you and keep you updated. Not Amazon. Only a couple of good reviews in month of June, what's that tell you about service.

I use Amazon.com often, and 99% of the time, they do an excellent job. With the volume of business they do, it is understandable that occasionally problems will arise. Recently, I ordered a twin size bed, which is a bulky item and more pricey than my normal orders. It had a delivery date of two weeks later (most of my orders I receive in a few days). When the item was not delivered on the date it should have been, Amazon's tracking info stated I would have to contact the delivery company, which I did. They never received the item from Amazon. So, I went to Amazon directly and found that the item made it to my city, but not to the delivery company. It was marked as lost.

Great video and reading along with q&a. Your sections are split up and include questions at the end. You can repeat as much as you want until you feel comfortable. The Lessons are specific enough to help you feel comfortable.

Never had a problem with Amazon over the last few years on refunds and purchases until now. Bought a pond filter pump on June 10, 2020. Received it promptly, but was totally dissatisfied with pump and returned it on the 12th. On the 15th received that a refund has been sent to my credit card or checking account whichever one I used. Kept track of my credit card statements online and no refund was issued.

Prior to COVID 19, Amazon's Customer Satisfaction and Service was outstanding. Once the restrictions started, Amazon’s Customer Service was no longer available, phone contact was discontinued, and emails went unanswered.

Credit Card security. I have an active Amazon Account. Recently, I was sent a message by a relative that said that she was making a purchasing using her Amazon Prime account and my credit card information popped up. I have never logged in to her account and she has never had access to my card. We live in different states and I don’t see her often.

Today I made the big mistake of wanting to shop from my desktop, rather than my phone. I have been a Prime member for years, and have not changed my login information in some time. Today it wouldn't accept my login and locked me out after only two attempts. The security question was NOT one I picked; it was verifying the expiration date of a credit card I no longer have. So I call customer service, and they're using Covid-19 as an excuse to bail out on customer service. I've called Verizon 6 times during the past week (don't ask lol), at all times of the day and reached a person, so don't tell me you can't at least have your call center working from home.

As an European I tried ordering on Amazon.com and quite a lot went wrong at the start, so I contacted customer service and after a lot of effort I was able to finish my order, 1 day later I get the message my order is undeliverable so I contact customer support and they assure me it's a bug and my order is on my way and I don't have to worry.

I have been trying to reach Amazon for 5 weeks, no one answers phone, and I cannot find email. The website shows they have credited 5 items I returned to my credit card but I have no credits. I need HELP>

I have been a Amazon prime member for a few months now and have had nothing but problems with their delivery service. They can't follow delivery instructions. Their answer, "Here is a $5 credit." They always send you to call centers in Asia, which, you cannot understand. And when even if kindly asking to speak to someone in America they give you attitude. I'm done with Amazon, I'd rather wait for my stuff for 4 months and it be delivered correctly with Wish than 2 days and never get it with Amazon.

I work for a business that has always been open weekdays 8am - 3pm. I've gone out of my way to make sure that information is communicated to potential delivery drivers - my Amazon delivery instructions list our hours and that we are closed weekend, hours are posted on the office door, and I've even added the details to our shipping label. Packages keep getting attempted after 4:30pm, and after multiple times being sent back.

I purchased a item from Amazon and my debit card was charge THREE times!!! Customer service was terrible!!!! The women I spoke to spoke very little English!!!! No refund or credit was issued as of now!!! Amazon has terrible business practices!!!!

My package was missing and there was absolutely nobody to call! When calling Amazon I received a VM that abruptly cut me off, so absolutely NO CUSTOMER SERVICE AVAILABLE! I tried reaching out to Amazon by looking up numbers online, but still no success. It seems to me that a company this large SHOULD have a point of contact!

Customer service for Amazon is a waste of time. Whenever I need to return an item, there were always an issue of the refund. They make it hard and waste my time to where it’s easier to just give up on it and lose the money than dealing with the time game they plays. There were time I did exactly the customer service instructed me and I still lost my refund. I started to think they play the time game with customers to where they will get customer like me who don’t have time and patience with it rather just give up and take the loss.

The product was a Pandora charm in the form of a Ruby colored heart shaped stone with a Silver Micky Mouse character attached to it, it was perfect as a present for my wife because of the color as her name is RUBY and with the Silver Micky Mouse character very fitting for our 25th wedding anniversary. The item arrived in the time quoted for delivery which was perfect as our Anniversary was November 19th. My wife was thrilled with it and has worn it on her Pandora bracelet along with other Pandora charms I have purchased previously.

I bought a portable electric launch box from Yescom thru Amazon on April 21-20. By April-29 item was returned and even sent a copy of the receipt and we are already in June and still do not receive a response from anyone. I have contacted the Yescom the seller and Amazon customer service multiple times for the same case and nobody solves anything. The representatives seem to be all lost and do not have the willingness to help the customer.

Finally, someone who cared here in United States resolved this problem and unlocked my account helped to restore all of my Prime membership account extras.

I have been a prime member for close to 10 years. First, about 18 months ago my Amazon account was hacked. At Amazon's request I changed my email address and password. All was well until about a month ago when I was forced to change my mobile phone number. When I attempted to log on my account went back to my old email account which was not secure. In fact amazon did not recognize the new address. I spoke to several customer services reps and explained that I needed to update my mobile number and remove the old dated email address.

I accidentally ordered the wrong item. I tried to cancel the item within ten hours and before it was shipped. I was not allowed to do so and received a message to ask for a refund or refuse delivery. I was not allowed to do that either.

I am writing to you to raise an issue about: Amazon Prime. The issue that I have experienced was: I had ordered Lenovo Chromebook C340 11 Inch from Amazon and the description of this was: (Intel Celeron, 4 GB RAM, 64 GB eMMC, Chrome OS) - Platinum Grey. But in the product detail it was saying: Processor (CPU) Model Intel Core i7. This was not correct and hence I enquired Amazon to tell me what exactly is the processor because if it's Core i7, I should surely be interested. I have received email from Amazon before I placed the order stating that this is processor type Core i7. The item was hence ordered. And now it is delivered and I see that the processor is not a Core i7 but much much lower than than being Intel Celeron.

I recently bought an item on Amazon that did not arrive in the shape I expected. I logged in and it took 2 clicks to get a return label. The refund was issued to me shortly afterwards. It could have been easier.

Now that Amazon has decided they could save money by doing their own delivery it has went downhill. 4 out of the past 8 deliveries have either been late or the box in horrible shape when it arrived. Now for the 3rd day in a row I am waiting for a package that was supposed to be delivered on Sunday. Even though there is 24/7 access to the property and phone numbers at the gate they say "unable to deliver". But 50% of the time is unacceptable. I am going to use other companies going forward. I can't trust Amazon any longer.

Stopping schemes across the U.S. Thank you Amazon & Consumer Affairs. I received a fraudulent email saying they were Amazon and I needed to reset my credit card info to my Prime membership as it was about to expire. I knew it was a fraud (I buy from Amazon but not through Prime) & was going to contact Amazon to turn the email address in (which was horrendously suspicious in itself) but see that they have already taken up the cause to stop these thieves. Never give out your credit card info to anyone you don't know. They would never ask in such a manner.

Thank you @amazonpantry for sending us a free RAT along with the sugar & wheat flour that we ordered. Also, thanks for not sealing the box. How else would the rat have breathed? It came to us healthy and has been jumping around in the house. You guys really do obsess over customers.

I have found Amazon.com to be one of the most difficult companies to try to deal with if you need customer service. They are currently providing no telephone customer service and their website can only be described as very confusing to try to use. They cannot seem to keep their records accurate regarding their customer account information. We have repeatedly gone over with them the account they should have for us as we are paid on that membership through next January. We have repeatedly reviewed with them the monthly account that they should not have for us, yet they continue to show that account and that they will charge our credit card for that account when it expires the end of this month.

I am a Prime Member. I purchase a lot of goods thru Amazon. I have written MANY reviews. I wrote a review on Skywalker trampolines. I was specific, I didn't curse, I detailed the product and the problems I have had with it, I also reviewed that Skywalker's customer service in getting replacement parts was deplorable. I recommended to not buy one to save others the trouble. My review was censored. It seems to me that honest reviews on products sold by Amazon should be allowed to be displayed for members to read. This experience is causing me rethink my consumer relationship with Amazon.

I have been an Amazon Prime customer for years and in most ways I am happy with my experience. However, if I submit a review which is even mildly critical of Amazon's own service, they refuse to post it. I have had several reviews rejected recently for reasons which I cannot fathom other than that I referred to Amazon service in a negative. In other words, they insulate themselves from any adverse comments. They also make it nearly impossible to get a refund for an undelivered product, without a fight.

Purchased 10,000 surgical masks on March 27, 2020. After they received my payment, I was told that I wouldn't receive it until May, but just received it today, June 5, 2020. I wanted to cancel because I bought cloth ones long before May. Wouldn't let me cancel this order. Once I received it, it was only 50 surgical masks and not 10,000. I have a printout of the quantity that I ordered. What makes it worse is that I logged into Amazon to write an Amazon review on this order, and when I accessed the order and clicked on write a review, I got the following message 'It couldn't find this order'. Yet, it is displayed in my account. What a ripoff! Scam! Scam! Scam! Not impressed with Amazon. So I had to resort to reviewing via Google and Consumer Affairs. Thank you consumer affairs for allowing me to add this truthful review.

Lie after lie. Disconnect after disconnect. Several agents flat out refused to help me whatsoever. It is my opinion that Amazon deliberately prevent legitimate returns being made in order to defraud innocent customers. I've already created a BBB complaint and intend to take legal action as well.

Cheating the customer would be done by Amazon was never thought of but the fraud for giving the defective electronics to the customer has been done. The worst part is that instead of supporting the customer by return or replacement of the same, the people here are blaming one another and just simply postponing the event with no refund or replacement done and the defective Laptop here is at the place which is now of no use and the time and money has been wasted in conversation with the associated people for this damaged laptop where there's no battery functioning done and inspite of the complaints registered and sent in form of mails, messages, talks the response is all same with no effective attitude. This ignoring response by providing damaged and defective laptop items to the customer with no refund or replacement then was definitely not expected from Amazon and the concerned authorities.

I recently received an email in regards to my account on Amazon.com in which the company claims that all I do is much purchases and return them which I hardly ever order but since this pandemic, I've had no choice but to order from them since Best Buy is closed and Target is a little off in the distance. My ordeal started with an order I made for a CD/DVD binder that allegedly holds 400 CD's. I needed this binder to store some of my jazz CD's that have been sitting in a box in my closet for a long time. My order however was not only delayed but it never got here and as a customer, I have a right to complain especially since we're talking hard earned money.

Everything I have had trouble with occurred before Coronavirus, so that's not the problem. I have become unable to work with Amazon's Customer Service reps at all because of their severe inability to solve (or even comprehend) the simplest of problems that I have encountered including: A review of mine was stolen (they were able to confirm that) and copied as a review for a competing book summary. I spent hours on-line and on the phone with them over multiple days to have this corrected, and it never was. I couldn't delete the review, but was finally able to EDIT it to ADD the information I explained above.

I have been an Amazon user for 15 years and now I advise anyone else to not use amazon. They employees used my account to remit unused gift cards for themselves. When I questioned the practice they locked me out of my account and used my gift card savings and wiped my account clean. There is no customer service they say because of covid 19, but that is not the case. It took a day but I found how to close my account and lose all my funds to the employees using my account to cash in gift cards. Never again and I suggest no one ever uses this 3rd party ordering service, just search Google direct to seller and you will have the same transactions without the employees taking your account.

After dealing with 5 different C.S. reps tonight, my problem is still not solved. They seem to not be able to follow/comprehend what is being told to them, nor can they send the correct replacement! I have 3 returns that I requested Return Labels. I was told they were being sent to my email, but only sent 2. After conversing with 2 additional C.S. Reps, all 3 were sent. A CD was to be returned, they had the info/name of CD, but had ordered the wrong item; which I never mentioned to them. I still did not get the correct item sent! The 5th C.S. was thru phone contact; they called me. After 15 minutes, much time on hold, the line disconnected.

Well I keep trying to get in my account, changed the password and it’s still having me type in a password and this site sucks. I should not have to deal with this ** over priced crap for what to struggle logging in. Ummm no. If you want to make a selling site make sure it easy access before you make a ** flip like idc. I just want to get something and can’t because over priced for what the site to be a complete fail. Ok. I will never use this ** and whoever sees this who wants to put their own review might as well shop elsewhere. Me and my friends and family will be spending our money elsewhere. ** off Amazon!!!!

As a Prime member I have an options to add delivery instructions and I do when I order. Delivery drivers do not read instructions which takes 2 seconds and throw the packages in front of the front door, which they do not. All I ask is to place the items to the right side behind the porch railing. Items have been stolen in the past, not just from Amazon but other companies. Contacted customer services in the past and they can't do anything because they say it's different drivers all the time. Amazon knows they have the market, so the heck with the customers!!!

A few weeks ago, I left a review for a product & seller that I was displeased with, the Doggy Bathroom. The seller stalked and found my personal social media accounts and began harassing & threatening me. I contacted Amazon's customer service with the issue and they assured me (I have screenshots) that they have a no tolerance policy for sellers contacting/harassing customers outside of Amazon. They said that there would be an investigation and that the seller's store would be removed from Amazon.com in about a week. They also said they would contact me with the final decision & next steps when the investigation was over.

I used to love Amazon. But they have been heading down hill fast. For the last 6 months, they’ve been adding various streaming add ones without my consent. They would refund me immediately when I contacted them. But this was happening every month. I’ve seen a lot of other people complaining about this same thing. And after encouraging my friends to check their bank statements, a lot of them discovered that amazon added services to their accounts too. They’re flat out stealing money from people, and hoping they won’t notice. Sadly, most don’t. So I canceled my Prime membership because of this. I only had it for two day shipping anyway.

I have used Amazon ALOT over the years. They have really dropped the ball in so many ways. The products are junk, I have returned so much stuff, the amount of time it takes to get anything. I'm a prime member and i get my orders late all the time, and prime membership doesn't matter anymore. I even got accepted for a prime credit card, never received it. I call the Chase bank whom handles it, and they want me to re apply. Amazon has really took a nose dive. I really hope it goes under.

Very bad shopping experience with Amazon during the COVID 19 quarantine season. I ordered a Pfister faucet on April 21 at a deal price. Two weeks later, I received a deck plate. I returned the wrong item and asked for a replacement. Three weeks later, I got a deck plate again. On May 10 I contacted Amazon regarding the issue and found out that Amazon intentionally sent the wrong items twice because Amazon does not want to honor the deal price. The Amazon customer service asked me to return the deck plate a second time and re-order the faucet at a higher price and promised Amazon will do a price match later.

Amazon is fine as long as all goes well, but if you have an issue or problem, you’re out of luck. It is impossible to reach ANYONE, via chat, email, or phone. In addition, I recently reviewed one of the MANY kindle books I buy each year. They disagreed with my review, I mean, come on, it is MY review and my opinion and, in addition, you have no way to dispute or defend it. It did not violate their guidelines as I read them. But because there is NO WAY to reach anyone in customer service, you’re done. Really angers me and is making me rethink my online purchasing choices and companies.

We were overcharged for a comforter set my wife purchase May 3, 2020 for $62.56. Amazon withdrew $62.56 three times and refunded once. They still owe us $62.56 and giving us a hard time. Saying the charges are pending and will fall off. I told them it is not pending charges, they are posted charges as follows. Day after purchase, May 4th $62.56, May 6th $62.56, and May 7th 62.56. On May 7th one refund processed, missing a refund. Amazon will be paying my salary, and it won’t be cheap, plus my refund and court filing fee if they don’t refund my our money. And if they think I am kidding, think again.

I have been waiting on a package for a while now. My status says delivered but it was not in fact delivered and we can not speak with anyone. Also my brother sent my daughter a graduation present also says delivered but we have not received it!

Amazon is an absolutely AMAZING company. Their employees and their customer service are beyond the stars. I have no clue what we would do without them. They are the HOLY GRAIL of it all ???? Amazon. Thank you for all that you do for your customers. We LOVE YOU❤️

I am concerned about Amazon's payment process. For past orders, I was charged separately, one time, for each item. It was a hassle but the total amount paid was the amount shown on the website. On my last order, my card was charged twice for the same item. When I called customer service, the first representative did not help me and sent me a very unprofessional email. So, I asked to speak to a supervisor. The woman that I talked to told me Amazon always places an initial charge for the full amount to be sure the money is there. That charge is supposed to "go away." Then, the company charges a second time for the full amount, which is the actual payment.

I placed a preorder for a book for $29.99 on 2/19/20. On 2/24/20 the price dropped to $17.99 and they flat out refuse to give me a refund for the difference which their policy says they should give me.

You really have to look out when buying from Amazon. They want to trick you into buying into Amazon Prime, and you have to read the fine faded print carefully to avoid signing up unintentionally. They tempt you on every order with a garish display about free shipping. Reject that initial offer! Once you're signed up your card will be billed automatically until you discover it and go through the hassle of cutting it off. This company does not provide product descriptions adequate for you to understand what you're buying. I had to cancel my last order because it wasn't clear whether I was buying a dozen pencils or just one. And they must be making a handsome profit with most of their exorbitant shipping/handling charges.

Amazon used to be good but seems the bigger they get the slower the shipping speeds. Overall customer service has been great. I ordered a mini split system with several necessary electric items to install unit. I installed unit and never received the electrical items to finish the job. It's been 1 whole month and all I hear is they are only shipping essentials. I guess living in the desert with 100 + temps is not essential to them. Going back to Walmart. They never held up my shipping.

***BUYER BEWARE*** No Refunds. Our family are Amazon Prime Members- Amazon does NOT stand behind getting you refunds from their bad sellers. Spoke to 6 different Amazon reps., each one told me the other rep. didn't follow proper A-Z complaint/refund process. I requested talking to a manager, and was connected to a woman named Josie.G., as she would not give me her last name. She admitted she could see all the errors and incorrect information the previous amazon reps. had given me. I was basically told, that I had to contact seller myself for a refund and shipping cost. When purchasing items off Amazon, see who the seller is, and order off their website directly, as you'll usually save money. #jeffbezos #amazon #amazonbadcustomerservice #amazonterrible

When I buy something from Amazon, they take the full amount out of my account and then give it back and do it over again. This happens a total of 5 times (occasionally three). The invoice charges me a certain amount but they take the money out of my bank account in increments and since taxes are charged on each item, I have a really difficult time knowing for which item they are withdrawing money. One example is they took $158 out of my account after I made an order for that much, then they put $72 back in and then took it out, put it back in took it out, put it back in and then took it out.

Amazon sent me an email asking me to review all the products we have order from them since we opened our account two years ago. I did, giving 4 or 5 stars to all the products except 2, where I gave a 1 star rating, one because it was an inferior product and we returned it, and one because we never received the product and Amazon tried to charge my credit card for it anyway. Amazon posted all my positive reviews, but reviewed to post the two bad ones. They sent me their rules for a review and my two rejected ones met all the criteria. SO DON'T TRUST AMAZON'S POSTED REVIEWS FOR PRODUCTS. THEY ONLY POST POSITIVE ONES!

Amazon Prime used to be one day, now it's becoming longer like 3 to 5 days. It's better to just go out and buy all the required items in brick-and-mortar stores so I can have them in just a few hours. I hope competition is coming because it will soon be easy to beat Amazon with its shabby service.

I have been getting a $12.99 charge for the past 3 months and it says it is for Prime which is not anything that I signed up for. They no longer have an 800 number and no way to reach this company. Terrible customer service!

Be careful dealing with Amazon, they no longer care about customer service. This always happens when a company gets so big they no longer have effective completion. I’m old, 100% disabled American veteran and in the Covid 19 compromised immune system category which is the self-quarantined population. Like many of you, I’m working from home. When a piece of equipment fails I usually run to BestBuy, Staples or OfficeMax and have a replacement in 2-3 hours. The only online purchases I make are with Amazon as they have driven away the local printer cartridge business. On May 7, I ordered a Logitech keyboard and mouse from Amazon and it arrived late May 20 and it didn’t work. Very frustrating, after spending 13 days of dealing with a broken keyboard. The only instructions were printed schematics on the box, basically no help.

Updated on 05/23/2020: Per current Amazon standard, they ask the consumer to deal directly with the seller which is a very strange way of doing business using the internet. Anyways, after exchanging tons of messages with the seller about a shipment that was due to arrive on May 12 (today may 23), his final input was that he refunded the money. When I asked him when the refund was made, he stated that I need to approach Amazon as it seems that they hold the refund for 4 to 5 weeks. His input was not valid due to the fact that I was faced with similar problem with my very first order and the refund was made within 48 hours. Did ask the seller that he must advise Amazon to refund and credit my card. All this going on and not a single message or interference from Amazon. Pure waste of time and efforts. Hope that this will not drag on forever. In the meantime, glad that I canceled my membership..

3 of my orders didn't came in today. It supposed to come on time. I got a notification on my phone that my package supposed to come that day. When I went out to check the mail, I didn't received nothing from the the company. It's alright. Just need to be more specific about the time and day when it supposed be deliver on the current day.

I have now a total of 14 item that have not delivered in the last few days, One I have been able to cancel but I waited 3 weeks for it; I could have bought it elsewhere but it is now out of stock everywhere. The other 13 items say they have delivered; they have not. Cannot reach Amazon by phone, their message says you cannot talk with a rep during the pandemic. Online chat rarely available, twice I have gotten to the point where it asks me to enter my phone number, then immediately throws the page away. I have tried to file a complaint with the BBB, they seem to be backed up. I am trying to file a complaint with the credit card company. This is some of the poorest customer service I have ever encountered. Can't cancel order, can't get money back, can't reach anyone. And I have been a big fan of Amazon for many years, especially since I do not drive and cannot pick a lot of items up.

I ordered this product under the impression that it was a Solar Reel and blanket, when the item arrived it was only the blanket. I called Amazon not knowing Amazon was a third party so I explained to Amazon what I I thought I ordered and was wondering when I would receive my reel. At that time Amazon told me that they were not the seller of the product but would email the seller and let them know. I received an email 24 hours later from the seller stating it was only the blanket and that point I told them I wanted to return the item since I was more interested in the Solar Reel. So they did send me address where to send it back to so yesterday I went to Postal Store to send it back which cost me $25.50.

So a family member decided to get us some diapers for our newborn before he was born. Got us 4 boxes of the same size, it was my understanding that I had 1 year to return baby items, our baby hit a growth spurt and before we got to use the diapers he was out of that size. I tried to call Amazon for weeks but they are not accepting calls, so finally I decided to chat with someone and for a whole hour I had to beg them to let me return the still sealed boxes of diapers for a different size.

I have used Amazon for several years and always did so because of one thing, I felt I could almost always trust the shipping dates. Now I have noticed a trend on Amazon of showing dates that are a week to weeks out because, I assume, of Covid 19. What I find distressing and has caused me to purchase elsewhere is that the shipping dates are not even close to when you will really get the product. They keep telling me my purchases have been shipped but please allow another 7 days. I have had this happen for up to a month past the date it was supposed to be here. In addition they eventually tell me it was lost in the mail so to speak. This sounds like they just wanted to keep the sale as long as they could, and the money, even though they probably knew they could not get the product. So now I don't purchase there anymore. This is very sad. I can wait but I don't like being manipulated.

When Coronavirus sent most people home to work, I needed some type of desk. So I ordered a laptop desk from Amazon. I waited almost 4 weeks. It was supposed to be delivered by USPS, another horrible service, eventually my order never came. Amazon gives you no options to speak to anyone, just pushes you off on either the seller or shipper. Then I figured this couldn't happen twice. So I ordered a new desk from a different seller, this time to be delivered by FedEx, waited almost a month again, all it said was running late. Contacted FedEx, their records showed it was delivered??

Amazon allows fraudulent sellers to misrepresent their products - In 3 occasions recently I have experienced receiving products that vastly differ from the product descriptions. I find nowhere to report these vendors on Amazon, who don't seem to care a bit about vendors ripping off customers. Likewise I boycott Whole Foods now since Amazon bought it, as service and quality has gone way down there as well.

Don’t answer phone. Orders getting cancelled after waiting for weeks. If you don’t have an item don’t take my money then when I complain I don’t have it yet you cancel my order?? Don’t buy from Amazon/China/??? I guess I will start shopping local Again! Buy American. Buy local. Maybe Covid 19 came in a Amazon package?

I ordered a product. It was scheduled for Sunday delivery. Received notification I had been delivered. Went to retrieve it. It was not there. Tried to contact Amazon. Told I could not use phone contact. Had to use website. There was nothing on the website to help. I am now out the product and the money. I hope trump does get Jeff Bezoz and Amazon closes. This is a horrible way to run customer service. I am a senior citizen and a veteran, shame on Amazon.

I have shopped on Amazon for years. They used to be simply amazing with great pricing and an easy to use search bar. Sadly that is no longer the case. When I type in a product I am looking for I now get endless "sponsored" products often completely unrelated to my search. You try and filter and it only gets worse. What truly infuriates me though are the "hidden products" that will never show up in your product search unless you type in a very specific title or use a link found elsewhere. This is not accidental as these products are generally either "sponsored" or Amazon products only. Is it unreasonable to expect to be able to search for and find those items I am after? I have begun Googling items first now instead of beginning with Amazon to evaluate pricing and get a legitimate search and not a fake/manipulated one.

I understand shipping being slowed down from Covid but wow did y'all completely forget how to do it? I made 3 orders and only received one. To report it only gets me being argued with by your personnel and having to fight for a refund! Get it together!

I got a bike through Amazon from a company. I gave my review on their poor after sales service and Amazons too and stated my issue with the bike that was poorly dealt with. Amazon refused to post it and removed saying it wasn’t acceptable. Please see the review sent. “I can’t say I like or dislike the bike. The supplier Leon Cycle Customer Support after-sale service is terrible. I only heard back from them after contacting Amazon through chat. They don’t answer calls or email. I received the box tattered and torn and like an open product.”

My email account was compromised followed by my Amazon acct being used by someone else who then locked me out of my own account. I have had numerous contacts with Amazon for a month now and still no solution. They will not restore/investigate my account issues. Numerous times they have a recording saying they aren't taking calls!!!! Really!!!! You will take my money for Prime and if I want new service they will respond. But not help a customer who orders at least 3 times a week!!!

What a crap company. First they literally made me wait over a month for my item. Not that it took long to ship but they literally never put my order in and why? Because I'm not Prime. Wow. I ordered April 4h. They "processed" my order and charged me May 13th!! Then they told me it was coming in 1 day. 6 days after that I realized myself the item is now out of stock and discontinued. Wooow with no email letting me know. Literally just left me on the hook for mouths! Walmart treats their employees before their customers better and actually gives customer service without having to PAY FOR CUSTOMER SERVICE like on Amazon. They won't help you if you're not prime. So ridiculous and will never buy from this crap company again.

Returned a defective V-Tech Sit and Stand to Amazon on 5/8 and arranged for a replacement, but Amazon chose to make us wait over 30 days for the replacement to be sent to our grandson. I used the Amazon Customer Service Online Chat several times and each representative lied to me telling me that this item was delayed due to stock issues. I verified that the V-Tech Sit and Stand is actually in their stock and I could have ordered it and had the shipped the following day. I submitted a BBB complaint, but the Amazon response did not fix anything. I asked twice for Amazon to call me, but they have not. Amazon customer service has severely degraded over the last year.

A few years ago when I signed up for Prime, it was for the free one/two day delivery. Most of the items I purchase show as being sold and shipped by Amazon, not third parties. Office supplies are the only items shipped next day, and I can get those at the same price locally, so I really don't need to get them from Amazon. Everything else is four to ten day delivery and sometimes that will be extended at the last minute.

I received a garage cabinet from Amazon and when I opened it to assemble it I and found that it was broken. I got on their site to request a return for a replacement and it showed that the replacement date would be mid to late June which was way too far out as I needed it now so I changed my return request to a refund to my original payment method. I then took the cabinet to UPS to return it and received a confirmation that a replacement was being sent which is NOT what I requested. Again, this replacement that I canceled showed a June arrival.

Amazon stole the balance of all my points money from my credit card account and they have no way to contact their billing/payments office to correct this. I made a purchase through Amazon. They had linked my credit card that has a "cash back" points rewards system to make it possible to buy products from Amazon with my "cash back" points. I used $6.36 worth of points in making a purchase through Amazon. I downloaded the order "final details" invoice page for my records that details the $6.36 in points redeemed. When I got my credit card statement I noticed Amazon had taken the entire balance of all of my points in my credit card account. They were worth more money than $6.36. My credit card company told me to contact Amazon but they have no live or online method to dispute billing issues. They simply stole my money.

Although I have had few bad experiences with Amazon products their choice to ship with USPS is not always working for me. The post office frequently posts messages that say mailbox was full and the package is not delivered. As the mailbox and postal lockers are located at the end of my driveway I watch the delivery person not even attempt to place the package in a locker. Frequently they all remain empty and then I am left a message to pick up my package at the post office. Starting to shop more at Walmart as they are closer than the post office. Not worth ordering from amazon.com when I cannot have a package delivered to my mailbox or home. When I order online now I pick a vendor who ships UPS or Fedex.

My order was dropped off to a different apartment unit and the worker took a picture from an angle knowing that it was not the right address. I called Amazon. They said they would send a refund but they did not. A couple hours later the person my package went to brought my stuff back. Everything was open including the security package my battery was in. So I guess they would have kept it if it was worth keeping. I emailed Amazon and was supposed to get a credit back but didn't get that either.

Just a major screw around, tosses from 1 department to the next with no help from anyone. Followed directions of a supervisor who gave me the wrong info. Shipping has been grossly delayed and no restitution for Prime members and no help has been offered. Told my story at least a dozen times and was promised things that were never given. I have lost faith in Amazon!!!! Spent hours on the phone and all they say is, "So sorry you have had to go through this." They always blame the guy before them but offer no fix???? I'm done with Amazon!!!!

I would give them zero stars if I could. I have been calling every 48 hours for the past 4 weeks now trying to get this issue resolved. Amazon has locked my husband and I out of all 3 accounts of ours. I had fraud on my credit card and had to close a card. They have now locked us out of all of our accounts and will not restore activation, yet we are paying for 3 Prime memberships. I have asked for a direct email to the account department. They will not provide one. I have asked for a phone number. They say they don’t have one... yet they keep telling me my accounts will be restored in 24-48 hours. It has now been 4 weeks of just increasing frustration and everyone says they cannot do anything but write to accounts and have them email yet again... with no results. This is absolutely ridiculous. The worst part is that I have severe health issues and cannot go out during this pandemic. Now I cannot even get what I need.

I ordered two items two weeks ago. And waiting this long amount of time for shipping as a Prime member I decided to cancel my orders before my items were shipped to me. So I did that online. I got an email stating that my items were not able to be canceled and the money was refunded into my account. Then I was in that email it also stated that if I'd no longer needed items I could return them or refuse delivery. I was not there to refuse the delivery and I haven't even gotten a chance to return the items because they just arrived after I was overdrafted because they charged me again this morning after they refund me the money on that. So I called customer service to get an explanation and then the customer service department is closed due to Coronavirus And the items arrived at my doorstep this morning. Bad business.

I've looked to order items on Amazon during the COVID-19 pandemic and found that they were out of a lot of items but that's not my problem. It's the ones that were available were ridiculously priced.

Amazon should be giving their Prime members a refund on shipping because they are being very slow about shipping the item ordered. I imagine it's because of the virus situation right now, but consumers shouldn't be paying for something they are not getting. I know amazon says it bases the delivery time on when it ships, but the ship date is 5 days or more after the order date. Shame on you amazon for not being good enough to stand up and give the customers what they are expecting.

Amazon used to be great. They had everything, the prices were right, and they shipped it fast. They had a customer service phone number, and an email address. If there was a problem, it was easy to fix. Now they SUCK. First, they brought deliveries in-house, and everything that I order is pitched out of the truck window into the front yard. It is terrible. When they used USPS, UPS or FedEx things actually arrived on time and undamaged. Now its a joke.

They are charging for movies and other shows that used to be included in Prime. I know this because I watched them. 2 months ago I would have given them 5 stars but I can't support a company that does this.

Amazon has gotten incredibly greedy in these difficult times and instead of caring about paying customers they are allowing their sellers to price gauge and rip people off... When I recently posted a negative review after paying 40$ for shipping for a 3 ounce envelope amazon threatened to kick me off the site... Jeff Bezos is now captain of the shadiest ship in America.

I think we all know the COVID 19 virus will change how things are done in our country, but when you contact customer service because you bought a product that was “in stock” at the time of purchase otherwise you wouldn’t have been able to buy it. Then on the date of delivery the status says “out for delivery” then gets changed to the following week?? Ok, so I contact the chat since no customer service reps are available to talk?? The rep says the product is “out of stock” and I ask how it is possible because when I ordered the product it was still “in stock.”

So I have the Amazon app store where I download games etc. Well there is one game I have spent ALOT of money on which I use Amazon coins to purchase things in game. Well couple days ago I went to buy more because I needed things in the game to heal my units. Well none of my purchases were going through. I contacted Amazon, they said it was their system on their end canceling my orders, so they said its nothing on my end and said they forwarded it to their specialist team to get it fixed. They said give them 24 hours. So I gave them 24 hours, still no fix and no updates. So I contacted them again. And they said they are working on it and to give them 24 hours AGAIN and it will be fixed.

Amazon needs to be held accountable for the corrupt vendors that are utilizing their platform. The Factory Depot is one of their vendors, and for years people have complained about them and Amazon did nothing. I want my money back $192.05. On April 04, 2020 I purchased a 19 inch Dell Computer Monitor on Amazon.com. I paid $192.05. After I placed the order I realized it was the wrong size monitor. Unbeknown to me, I had purchased the monitor from an Amazon Vendor, Business name "THE FACTORY DEPOT". I tried to cancel the order, but was unable to, the monitor had already gone to shipping. Once I received the monitor I contacted Amazon. The COVID-19 Quarantine had gone into effect. Amazon had messages on their site regarding this, and no customer service reps are taking phone calls.

I've only started using the systems like Amazon because of COVID 19. I had some questions about billing and because I didn't understand customer service told me if I'm uncomfortable with purchasing online then to go to the stores! Stand in the lines... so thanks for making my experience great Amazon Customer Service!

This is my experience with Amazon. I think they’re total liars and thieves. And this is why. I signed up as an individual bookseller, only because Amazon promised me verbally and in writing that they would not screw me over with fees. So I signed up, but never used the service. Don’t make the mistake I made by ignoring your checking account. Because I discovered by accident that they’ve been stealing from my bank account. Amazon charged me for three months about $40 per month. You better believe, if they’re stealing from my bank account, they’re stealing from many, many, many other people as well. They deserve a -10. That’s how I feel about Amazon. They are dirty rotten scoundrels.

I purchased $2000 worth of items. Many never got. No respond sellers or Amazon. Masks missing. I bought when virus was still in Wuhan. Sellers really scammed me. Partial shipments but most of all no packages. No response from Amazon. They say on phone answering machine can't answer. Where are the telephone workers? And my money back? I paid my bill off and will never do business again. My orders were in before virus reached the USA. Scammers for sellers at Amazon. They all got greedy and including Amazon.

I Use Amazon Prime for everything, including auto-ship for basic necessities like bulk toilet paper (we have a business). I waited all month for my order to be delivered on the date it was scheduled via auto-ship. I received a notice 3 days after it should have arrived that they canceled my order!!! I am OUTRAGED! They do not provide any phone or email support now. I was able to wait for chat who did absolutely NOTHING to help me. BEWARE OF AMAZON.COM as they are VERY undependable.

Ordered slippers only received one slipper, yes one slipper. Called customer no service and told me to return product and told I would get a refund. NEVER RECEIVED REFUND OR PAIR OF SLIPPERS. I called my credit card company to put in dispute, got a conditional credit. After 10 days called back my credit card company, received permanent credit. I found Jeff Bezos Email on Amazon website which Amazon took down. I blocked from my credit card company any communication from Amazon. AMAZON PROMISES THE WORLD AND GIVES ** TO THE CUSTOMERS. AVOID THE WEBSITE.

Forgot my password so tried to reset. Asked me for my card expiration date, which I correctly entered 3 times before I got locked out of my account. Had to call and they were nothing but useless. They asked me the item, date, and amount of my last three purchases. When I explained that I don't know exactly, because I cannot get into my account to check, I was told that I failed the questions and need to make a new account. I had answered the last 4 numbers of my card, my bank, my address, and other various questions correctly but for some reason this wasn't enough. This was after being on hold for 10 minutes. I called back, waited again for about 7 minutes on hold before giving up. Finally, I'm trying for a third time to get my account back and have been on hold for 11 minutes so far. Horrible, horrible customer service.

I have ordered mostly for everything I need from Amazon trying to stay home in this emergency. I got everything delivered in time or before time, but when it comes to disinfectant products or protecting mask... I never get them. I wait a month or close to it To get a missing by the carrier or damaged by the carrier. Really? Only this orders... this is horrible. Is playing With people mental health. You think you have what you need and you are going to be ok and just get an We are sorry and apologies for the inconvenience, but it is impossible that every single order gets delivered except for this cleaning products, disinfectant sprays and masks. Completely unacceptable. So disappointed on Amazon. I thought having a membership and being a loyal customer would it help in times like this, but no.

I have been a great customer to Amazon for years and am considering not shopping there any more. They have terrible third party sellers that make your shopping experience a nightmare. When you leave honest bad reviews Amazon rejects them. Amazon only posts good reviews as if they are paid to reject negative reviews. This is not good customer service. How can you do that to your loyal customers?!

I am so sad that after all these years of good quality service and items that only Amazon can provide with such wonderful prices, the owners and the founders are becoming selfish in their motives of overcharging customers unnecessarily because they see nothing but money. We are all in the same boat with the COVID 19 and half the population is not working yet and they're being selfish and greedy. So how are they really caring for their customers and not taking advantage of them. We are paying for PRIME and the tax and the shipping is so unjust. They will lose customers instead of gaining more. So I guess they are striving to become richer and not caring about others and their situations. Thank you.

I have become extremely frustrated with the Prime delivery delays due to Amazon’s Covid-19 policy. I am all-for prioritizing medical and healthcare supplies, but by delaying my other orders they are saving a lot of shipping money! I have not heard any offers of a discount on my Prime subscription, but I will admit that I don’t read all of the notices I receive, so apologies to Amazon if they have discounted the subscription rates. But if not, they are profiting from the pandemic big time!

Most if not all Toilet paper coming from China is tiny toilet paper. So small the roll can fit in your palm of your hand, 6 rolls equals 1 roll. Then they say it will cost $30 to ship it back to China, but that is not true because they got Warehouses in USA. This is a scam that Amazon Allows to happen to make them lots of money. Check out the reviews for sellers of any toilet paper coming for China on Amazon. I have read over 40 and most all having the same problem. I had to file a case because this is fraud on all levels.... but there is a lot of people that give up.

I have have had lately since the Pandemic Amazon ripping me off on multiple orders. Example is you order an item that is a three pack and you get one. Then on their return item page you have no resources to get them to send you the missing two items. You only can return it. That sucks. I just canceled my Amazon credit card. It's just not worth the trouble anymore to buy from amazon because you cannot rely on them to ship what you order and pay for.

Now I understand we are in the middle of a pandemic. There are other orders of importance. However, paying and ordering through Prime and my order taking as long as a none prime members is garbage. Amazon has no problem charging me for services but, I obviously am paying to be treated as a non prime member. Can I watch movies from prime? Yes I can, of course the movie selection is terrible and you can find all those movies on Netflix or Hulu. So maybe Netflix should stop offering prime if they won’t even partially honor the service.

Well, I placed an important order with AMAZON with a delivery date of 27th April for Sanitizers, Masks, and Gloves. I received a one day delay delivery email, and I tried to be calm about it, but next day (delivery day) the driver called and asked about my location that I already put in the order, then he said that he was advised a wrong location and has to return the items to his office. I tried again and again to expedite and simply until 29th April no one knows where it is, their MANAGEMENT is helpless and careless, they wont help you although I have been escalated to them. AVOID AMAZON.

Order returned as per my account site on Jan 20, 2020. It says ‘refund issued’. Three months and then some later, no refund received. It is impossible to communicate with them. They do not take phone calls and their site offers only canned answers.

I returned an item on Amazon, and the seller has refused to refund my purchase money. He said I didn't include shipping information, but that is not true. Amazon also refuses to refund my money. I have been working on this refund for over 6 months now, and it is still not resolved. Also, a week ago, Amazon charged my credit card $125-ish to re-up my account (I canceled it months ago). When I canceled my account AGAIN, I got an automatic message that I would be credited $13-ish for the amount I hadn't incurred. I did NOT incur $100 worth of fees/charges in one week. Amazon also refuses to give that money back. For a company with literally BILLIONS of dollars, I'm asking for my little $200 back. That's a lot of money to me. I will keep trying, but I'm losing hope. DO NOT DO BUSINESS WITH THIS COMPANY!

Amazon is completely cheating customers and backing frauds seller, they cheated me the product that is worth of 48000 Inr, the product returned to the seller but they are not processing the refund and mentioning, "We can't help on your order." I request all never trust the amazon. They are cheating customer and backing fraud sellers.

I had the correct email when I signed up for Amazon, and I still get emails sent to the correct email when I order items off of Prime, however, amazon removed a piece of my email on my amazon account and so they had the wrong email on their end. Somehow, I still receive Amazon's confirmation emails (sent to the correct email) when I purchase items through my Prime membership. It makes absolutely no sense. Then when I couldn't log in, I had to jump through hoops just to find their customer support number. That should be the easiest thing to find on ANY business website.

I written to how I would rate this product stating: "The product is not what I ordered. I ordered lizard defense and I was delivered mice defense. The two products have different ingredients." In return I got an email stating they couldn't print my reply. It was the truth.

I purchased wide screen 119 inch projector screen. Received well, and I drill my wall and installed it. When I pull down projector it was not wide screen. Instead 84 inch by 84 inch. I went back to my Amazon order and checked if I order something wrong by mistake. However, I found item description and picture of the product was wrongly stated in the Amazon product description. I requested for return/refund, but it allowed me to return only with drop off item to UPS store. First of all, this item is big and it won't fit in to my car. 2nd, I already threw away boxes for return. So, I called Amazon to request pick up the item. After 30 + mins of the call, Amazon basically says because this is 3rd party item, nothing they can do and I am stuck with item. I asked them to provide me 3rd party phone number, and they don't have it too. No other option were provided. Now, I am stuck with item that is wrongly described in Amazon and no refund. This has to be stop!

Don’t know what has happened. The last 2 orders are being handled very slow. They are 3rd party and it don’t seem they have even gotten the order. Just takes a few clicks on computer to send it on. Slowest I have ever seen Amazon work.