Amazon.com Reviews

I have been a Amazon prime member for a few months now and have had nothing but problems with their delivery service. They can't follow delivery instructions. Their answer, "Here is a $5 credit." They always send you to call centers in Asia, which, you cannot understand. And when even if kindly asking to speak to someone in America they give you attitude. I'm done with Amazon, I'd rather wait for my stuff for 4 months and it be delivered correctly with Wish than 2 days and never get it with Amazon.

I work for a business that has always been open weekdays 8am - 3pm. I've gone out of my way to make sure that information is communicated to potential delivery drivers - my Amazon delivery instructions list our hours and that we are closed weekend, hours are posted on the office door, and I've even added the details to our shipping label. Packages keep getting attempted after 4:30pm, and after multiple times being sent back.

I purchased a item from Amazon and my debit card was charge THREE times!!! Customer service was terrible!!!! The women I spoke to spoke very little English!!!! No refund or credit was issued as of now!!! Amazon has terrible business practices!!!!

My package was missing and there was absolutely nobody to call! When calling Amazon I received a VM that abruptly cut me off, so absolutely NO CUSTOMER SERVICE AVAILABLE! I tried reaching out to Amazon by looking up numbers online, but still no success. It seems to me that a company this large SHOULD have a point of contact!

Customer service for Amazon is a waste of time. Whenever I need to return an item, there were always an issue of the refund. They make it hard and waste my time to where it’s easier to just give up on it and lose the money than dealing with the time game they plays. There were time I did exactly the customer service instructed me and I still lost my refund. I started to think they play the time game with customers to where they will get customer like me who don’t have time and patience with it rather just give up and take the loss.

The product was a Pandora charm in the form of a Ruby colored heart shaped stone with a Silver Micky Mouse character attached to it, it was perfect as a present for my wife because of the color as her name is RUBY and with the Silver Micky Mouse character very fitting for our 25th wedding anniversary. The item arrived in the time quoted for delivery which was perfect as our Anniversary was November 19th. My wife was thrilled with it and has worn it on her Pandora bracelet along with other Pandora charms I have purchased previously.

I bought a portable electric launch box from Yescom thru Amazon on April 21-20. By April-29 item was returned and even sent a copy of the receipt and we are already in June and still do not receive a response from anyone. I have contacted the Yescom the seller and Amazon customer service multiple times for the same case and nobody solves anything. The representatives seem to be all lost and do not have the willingness to help the customer.

Finally, someone who cared here in United States resolved this problem and unlocked my account helped to restore all of my Prime membership account extras.

I have been a prime member for close to 10 years. First, about 18 months ago my Amazon account was hacked. At Amazon's request I changed my email address and password. All was well until about a month ago when I was forced to change my mobile phone number. When I attempted to log on my account went back to my old email account which was not secure. In fact amazon did not recognize the new address. I spoke to several customer services reps and explained that I needed to update my mobile number and remove the old dated email address.

I accidentally ordered the wrong item. I tried to cancel the item within ten hours and before it was shipped. I was not allowed to do so and received a message to ask for a refund or refuse delivery. I was not allowed to do that either.

I am writing to you to raise an issue about: Amazon Prime. The issue that I have experienced was: I had ordered Lenovo Chromebook C340 11 Inch from Amazon and the description of this was: (Intel Celeron, 4 GB RAM, 64 GB eMMC, Chrome OS) - Platinum Grey. But in the product detail it was saying: Processor (CPU) Model Intel Core i7. This was not correct and hence I enquired Amazon to tell me what exactly is the processor because if it's Core i7, I should surely be interested. I have received email from Amazon before I placed the order stating that this is processor type Core i7. The item was hence ordered. And now it is delivered and I see that the processor is not a Core i7 but much much lower than than being Intel Celeron.

I recently bought an item on Amazon that did not arrive in the shape I expected. I logged in and it took 2 clicks to get a return label. The refund was issued to me shortly afterwards. It could have been easier.

Now that Amazon has decided they could save money by doing their own delivery it has went downhill. 4 out of the past 8 deliveries have either been late or the box in horrible shape when it arrived. Now for the 3rd day in a row I am waiting for a package that was supposed to be delivered on Sunday. Even though there is 24/7 access to the property and phone numbers at the gate they say "unable to deliver". But 50% of the time is unacceptable. I am going to use other companies going forward. I can't trust Amazon any longer.

Stopping schemes across the U.S. Thank you Amazon & Consumer Affairs. I received a fraudulent email saying they were Amazon and I needed to reset my credit card info to my Prime membership as it was about to expire. I knew it was a fraud (I buy from Amazon but not through Prime) & was going to contact Amazon to turn the email address in (which was horrendously suspicious in itself) but see that they have already taken up the cause to stop these thieves. Never give out your credit card info to anyone you don't know. They would never ask in such a manner.

Thank you @amazonpantry for sending us a free RAT along with the sugar & wheat flour that we ordered. Also, thanks for not sealing the box. How else would the rat have breathed? It came to us healthy and has been jumping around in the house. You guys really do obsess over customers.

I have found Amazon.com to be one of the most difficult companies to try to deal with if you need customer service. They are currently providing no telephone customer service and their website can only be described as very confusing to try to use. They cannot seem to keep their records accurate regarding their customer account information. We have repeatedly gone over with them the account they should have for us as we are paid on that membership through next January. We have repeatedly reviewed with them the monthly account that they should not have for us, yet they continue to show that account and that they will charge our credit card for that account when it expires the end of this month.

I am a Prime Member. I purchase a lot of goods thru Amazon. I have written MANY reviews. I wrote a review on Skywalker trampolines. I was specific, I didn't curse, I detailed the product and the problems I have had with it, I also reviewed that Skywalker's customer service in getting replacement parts was deplorable. I recommended to not buy one to save others the trouble. My review was censored. It seems to me that honest reviews on products sold by Amazon should be allowed to be displayed for members to read. This experience is causing me rethink my consumer relationship with Amazon.

I have been an Amazon Prime customer for years and in most ways I am happy with my experience. However, if I submit a review which is even mildly critical of Amazon's own service, they refuse to post it. I have had several reviews rejected recently for reasons which I cannot fathom other than that I referred to Amazon service in a negative. In other words, they insulate themselves from any adverse comments. They also make it nearly impossible to get a refund for an undelivered product, without a fight.

Purchased 10,000 surgical masks on March 27, 2020. After they received my payment, I was told that I wouldn't receive it until May, but just received it today, June 5, 2020. I wanted to cancel because I bought cloth ones long before May. Wouldn't let me cancel this order. Once I received it, it was only 50 surgical masks and not 10,000. I have a printout of the quantity that I ordered. What makes it worse is that I logged into Amazon to write an Amazon review on this order, and when I accessed the order and clicked on write a review, I got the following message 'It couldn't find this order'. Yet, it is displayed in my account. What a ripoff! Scam! Scam! Scam! Not impressed with Amazon. So I had to resort to reviewing via Google and Consumer Affairs. Thank you consumer affairs for allowing me to add this truthful review.

Lie after lie. Disconnect after disconnect. Several agents flat out refused to help me whatsoever. It is my opinion that Amazon deliberately prevent legitimate returns being made in order to defraud innocent customers. I've already created a BBB complaint and intend to take legal action as well.

Cheating the customer would be done by Amazon was never thought of but the fraud for giving the defective electronics to the customer has been done. The worst part is that instead of supporting the customer by return or replacement of the same, the people here are blaming one another and just simply postponing the event with no refund or replacement done and the defective Laptop here is at the place which is now of no use and the time and money has been wasted in conversation with the associated people for this damaged laptop where there's no battery functioning done and inspite of the complaints registered and sent in form of mails, messages, talks the response is all same with no effective attitude. This ignoring response by providing damaged and defective laptop items to the customer with no refund or replacement then was definitely not expected from Amazon and the concerned authorities.

I recently received an email in regards to my account on Amazon.com in which the company claims that all I do is much purchases and return them which I hardly ever order but since this pandemic, I've had no choice but to order from them since Best Buy is closed and Target is a little off in the distance. My ordeal started with an order I made for a CD/DVD binder that allegedly holds 400 CD's. I needed this binder to store some of my jazz CD's that have been sitting in a box in my closet for a long time. My order however was not only delayed but it never got here and as a customer, I have a right to complain especially since we're talking hard earned money.

Everything I have had trouble with occurred before Coronavirus, so that's not the problem. I have become unable to work with Amazon's Customer Service reps at all because of their severe inability to solve (or even comprehend) the simplest of problems that I have encountered including: A review of mine was stolen (they were able to confirm that) and copied as a review for a competing book summary. I spent hours on-line and on the phone with them over multiple days to have this corrected, and it never was. I couldn't delete the review, but was finally able to EDIT it to ADD the information I explained above.

I have been an Amazon user for 15 years and now I advise anyone else to not use amazon. They employees used my account to remit unused gift cards for themselves. When I questioned the practice they locked me out of my account and used my gift card savings and wiped my account clean. There is no customer service they say because of covid 19, but that is not the case. It took a day but I found how to close my account and lose all my funds to the employees using my account to cash in gift cards. Never again and I suggest no one ever uses this 3rd party ordering service, just search Google direct to seller and you will have the same transactions without the employees taking your account.

After dealing with 5 different C.S. reps tonight, my problem is still not solved. They seem to not be able to follow/comprehend what is being told to them, nor can they send the correct replacement! I have 3 returns that I requested Return Labels. I was told they were being sent to my email, but only sent 2. After conversing with 2 additional C.S. Reps, all 3 were sent. A CD was to be returned, they had the info/name of CD, but had ordered the wrong item; which I never mentioned to them. I still did not get the correct item sent! The 5th C.S. was thru phone contact; they called me. After 15 minutes, much time on hold, the line disconnected.

Well I keep trying to get in my account, changed the password and it’s still having me type in a password and this site sucks. I should not have to deal with this ** over priced crap for what to struggle logging in. Ummm no. If you want to make a selling site make sure it easy access before you make a ** flip like idc. I just want to get something and can’t because over priced for what the site to be a complete fail. Ok. I will never use this ** and whoever sees this who wants to put their own review might as well shop elsewhere. Me and my friends and family will be spending our money elsewhere. ** off Amazon!!!!

As a Prime member I have an options to add delivery instructions and I do when I order. Delivery drivers do not read instructions which takes 2 seconds and throw the packages in front of the front door, which they do not. All I ask is to place the items to the right side behind the porch railing. Items have been stolen in the past, not just from Amazon but other companies. Contacted customer services in the past and they can't do anything because they say it's different drivers all the time. Amazon knows they have the market, so the heck with the customers!!!

A few weeks ago, I left a review for a product & seller that I was displeased with, the Doggy Bathroom. The seller stalked and found my personal social media accounts and began harassing & threatening me. I contacted Amazon's customer service with the issue and they assured me (I have screenshots) that they have a no tolerance policy for sellers contacting/harassing customers outside of Amazon. They said that there would be an investigation and that the seller's store would be removed from Amazon.com in about a week. They also said they would contact me with the final decision & next steps when the investigation was over.

I used to love Amazon. But they have been heading down hill fast. For the last 6 months, they’ve been adding various streaming add ones without my consent. They would refund me immediately when I contacted them. But this was happening every month. I’ve seen a lot of other people complaining about this same thing. And after encouraging my friends to check their bank statements, a lot of them discovered that amazon added services to their accounts too. They’re flat out stealing money from people, and hoping they won’t notice. Sadly, most don’t. So I canceled my Prime membership because of this. I only had it for two day shipping anyway.

I have used Amazon ALOT over the years. They have really dropped the ball in so many ways. The products are junk, I have returned so much stuff, the amount of time it takes to get anything. I'm a prime member and i get my orders late all the time, and prime membership doesn't matter anymore. I even got accepted for a prime credit card, never received it. I call the Chase bank whom handles it, and they want me to re apply. Amazon has really took a nose dive. I really hope it goes under.

Very bad shopping experience with Amazon during the COVID 19 quarantine season. I ordered a Pfister faucet on April 21 at a deal price. Two weeks later, I received a deck plate. I returned the wrong item and asked for a replacement. Three weeks later, I got a deck plate again. On May 10 I contacted Amazon regarding the issue and found out that Amazon intentionally sent the wrong items twice because Amazon does not want to honor the deal price. The Amazon customer service asked me to return the deck plate a second time and re-order the faucet at a higher price and promised Amazon will do a price match later.

Amazon is fine as long as all goes well, but if you have an issue or problem, you’re out of luck. It is impossible to reach ANYONE, via chat, email, or phone. In addition, I recently reviewed one of the MANY kindle books I buy each year. They disagreed with my review, I mean, come on, it is MY review and my opinion and, in addition, you have no way to dispute or defend it. It did not violate their guidelines as I read them. But because there is NO WAY to reach anyone in customer service, you’re done. Really angers me and is making me rethink my online purchasing choices and companies.

We were overcharged for a comforter set my wife purchase May 3, 2020 for $62.56. Amazon withdrew $62.56 three times and refunded once. They still owe us $62.56 and giving us a hard time. Saying the charges are pending and will fall off. I told them it is not pending charges, they are posted charges as follows. Day after purchase, May 4th $62.56, May 6th $62.56, and May 7th 62.56. On May 7th one refund processed, missing a refund. Amazon will be paying my salary, and it won’t be cheap, plus my refund and court filing fee if they don’t refund my our money. And if they think I am kidding, think again.

I have been waiting on a package for a while now. My status says delivered but it was not in fact delivered and we can not speak with anyone. Also my brother sent my daughter a graduation present also says delivered but we have not received it!

Amazon is an absolutely AMAZING company. Their employees and their customer service are beyond the stars. I have no clue what we would do without them. They are the HOLY GRAIL of it all ???? Amazon. Thank you for all that you do for your customers. We LOVE YOU❤️

I am concerned about Amazon's payment process. For past orders, I was charged separately, one time, for each item. It was a hassle but the total amount paid was the amount shown on the website. On my last order, my card was charged twice for the same item. When I called customer service, the first representative did not help me and sent me a very unprofessional email. So, I asked to speak to a supervisor. The woman that I talked to told me Amazon always places an initial charge for the full amount to be sure the money is there. That charge is supposed to "go away." Then, the company charges a second time for the full amount, which is the actual payment.

I placed a preorder for a book for $29.99 on 2/19/20. On 2/24/20 the price dropped to $17.99 and they flat out refuse to give me a refund for the difference which their policy says they should give me.

You really have to look out when buying from Amazon. They want to trick you into buying into Amazon Prime, and you have to read the fine faded print carefully to avoid signing up unintentionally. They tempt you on every order with a garish display about free shipping. Reject that initial offer! Once you're signed up your card will be billed automatically until you discover it and go through the hassle of cutting it off. This company does not provide product descriptions adequate for you to understand what you're buying. I had to cancel my last order because it wasn't clear whether I was buying a dozen pencils or just one. And they must be making a handsome profit with most of their exorbitant shipping/handling charges.

Amazon used to be good but seems the bigger they get the slower the shipping speeds. Overall customer service has been great. I ordered a mini split system with several necessary electric items to install unit. I installed unit and never received the electrical items to finish the job. It's been 1 whole month and all I hear is they are only shipping essentials. I guess living in the desert with 100 + temps is not essential to them. Going back to Walmart. They never held up my shipping.

***BUYER BEWARE*** No Refunds. Our family are Amazon Prime Members- Amazon does NOT stand behind getting you refunds from their bad sellers. Spoke to 6 different Amazon reps., each one told me the other rep. didn't follow proper A-Z complaint/refund process. I requested talking to a manager, and was connected to a woman named Josie.G., as she would not give me her last name. She admitted she could see all the errors and incorrect information the previous amazon reps. had given me. I was basically told, that I had to contact seller myself for a refund and shipping cost. When purchasing items off Amazon, see who the seller is, and order off their website directly, as you'll usually save money. #jeffbezos #amazon #amazonbadcustomerservice #amazonterrible

When I buy something from Amazon, they take the full amount out of my account and then give it back and do it over again. This happens a total of 5 times (occasionally three). The invoice charges me a certain amount but they take the money out of my bank account in increments and since taxes are charged on each item, I have a really difficult time knowing for which item they are withdrawing money. One example is they took $158 out of my account after I made an order for that much, then they put $72 back in and then took it out, put it back in took it out, put it back in and then took it out.

Amazon sent me an email asking me to review all the products we have order from them since we opened our account two years ago. I did, giving 4 or 5 stars to all the products except 2, where I gave a 1 star rating, one because it was an inferior product and we returned it, and one because we never received the product and Amazon tried to charge my credit card for it anyway. Amazon posted all my positive reviews, but reviewed to post the two bad ones. They sent me their rules for a review and my two rejected ones met all the criteria. SO DON'T TRUST AMAZON'S POSTED REVIEWS FOR PRODUCTS. THEY ONLY POST POSITIVE ONES!

Amazon Prime used to be one day, now it's becoming longer like 3 to 5 days. It's better to just go out and buy all the required items in brick-and-mortar stores so I can have them in just a few hours. I hope competition is coming because it will soon be easy to beat Amazon with its shabby service.

I have been getting a $12.99 charge for the past 3 months and it says it is for Prime which is not anything that I signed up for. They no longer have an 800 number and no way to reach this company. Terrible customer service!

Be careful dealing with Amazon, they no longer care about customer service. This always happens when a company gets so big they no longer have effective completion. I’m old, 100% disabled American veteran and in the Covid 19 compromised immune system category which is the self-quarantined population. Like many of you, I’m working from home. When a piece of equipment fails I usually run to BestBuy, Staples or OfficeMax and have a replacement in 2-3 hours. The only online purchases I make are with Amazon as they have driven away the local printer cartridge business. On May 7, I ordered a Logitech keyboard and mouse from Amazon and it arrived late May 20 and it didn’t work. Very frustrating, after spending 13 days of dealing with a broken keyboard. The only instructions were printed schematics on the box, basically no help.

Updated on 05/23/2020: Per current Amazon standard, they ask the consumer to deal directly with the seller which is a very strange way of doing business using the internet. Anyways, after exchanging tons of messages with the seller about a shipment that was due to arrive on May 12 (today may 23), his final input was that he refunded the money. When I asked him when the refund was made, he stated that I need to approach Amazon as it seems that they hold the refund for 4 to 5 weeks. His input was not valid due to the fact that I was faced with similar problem with my very first order and the refund was made within 48 hours. Did ask the seller that he must advise Amazon to refund and credit my card. All this going on and not a single message or interference from Amazon. Pure waste of time and efforts. Hope that this will not drag on forever. In the meantime, glad that I canceled my membership..

3 of my orders didn't came in today. It supposed to come on time. I got a notification on my phone that my package supposed to come that day. When I went out to check the mail, I didn't received nothing from the the company. It's alright. Just need to be more specific about the time and day when it supposed be deliver on the current day.

I have now a total of 14 item that have not delivered in the last few days, One I have been able to cancel but I waited 3 weeks for it; I could have bought it elsewhere but it is now out of stock everywhere. The other 13 items say they have delivered; they have not. Cannot reach Amazon by phone, their message says you cannot talk with a rep during the pandemic. Online chat rarely available, twice I have gotten to the point where it asks me to enter my phone number, then immediately throws the page away. I have tried to file a complaint with the BBB, they seem to be backed up. I am trying to file a complaint with the credit card company. This is some of the poorest customer service I have ever encountered. Can't cancel order, can't get money back, can't reach anyone. And I have been a big fan of Amazon for many years, especially since I do not drive and cannot pick a lot of items up.

I ordered this product under the impression that it was a Solar Reel and blanket, when the item arrived it was only the blanket. I called Amazon not knowing Amazon was a third party so I explained to Amazon what I I thought I ordered and was wondering when I would receive my reel. At that time Amazon told me that they were not the seller of the product but would email the seller and let them know. I received an email 24 hours later from the seller stating it was only the blanket and that point I told them I wanted to return the item since I was more interested in the Solar Reel. So they did send me address where to send it back to so yesterday I went to Postal Store to send it back which cost me $25.50.

So a family member decided to get us some diapers for our newborn before he was born. Got us 4 boxes of the same size, it was my understanding that I had 1 year to return baby items, our baby hit a growth spurt and before we got to use the diapers he was out of that size. I tried to call Amazon for weeks but they are not accepting calls, so finally I decided to chat with someone and for a whole hour I had to beg them to let me return the still sealed boxes of diapers for a different size.

I have used Amazon for several years and always did so because of one thing, I felt I could almost always trust the shipping dates. Now I have noticed a trend on Amazon of showing dates that are a week to weeks out because, I assume, of Covid 19. What I find distressing and has caused me to purchase elsewhere is that the shipping dates are not even close to when you will really get the product. They keep telling me my purchases have been shipped but please allow another 7 days. I have had this happen for up to a month past the date it was supposed to be here. In addition they eventually tell me it was lost in the mail so to speak. This sounds like they just wanted to keep the sale as long as they could, and the money, even though they probably knew they could not get the product. So now I don't purchase there anymore. This is very sad. I can wait but I don't like being manipulated.

When Coronavirus sent most people home to work, I needed some type of desk. So I ordered a laptop desk from Amazon. I waited almost 4 weeks. It was supposed to be delivered by USPS, another horrible service, eventually my order never came. Amazon gives you no options to speak to anyone, just pushes you off on either the seller or shipper. Then I figured this couldn't happen twice. So I ordered a new desk from a different seller, this time to be delivered by FedEx, waited almost a month again, all it said was running late. Contacted FedEx, their records showed it was delivered??

Amazon allows fraudulent sellers to misrepresent their products - In 3 occasions recently I have experienced receiving products that vastly differ from the product descriptions. I find nowhere to report these vendors on Amazon, who don't seem to care a bit about vendors ripping off customers. Likewise I boycott Whole Foods now since Amazon bought it, as service and quality has gone way down there as well.

Don’t answer phone. Orders getting cancelled after waiting for weeks. If you don’t have an item don’t take my money then when I complain I don’t have it yet you cancel my order?? Don’t buy from Amazon/China/??? I guess I will start shopping local Again! Buy American. Buy local. Maybe Covid 19 came in a Amazon package?

I ordered a product. It was scheduled for Sunday delivery. Received notification I had been delivered. Went to retrieve it. It was not there. Tried to contact Amazon. Told I could not use phone contact. Had to use website. There was nothing on the website to help. I am now out the product and the money. I hope trump does get Jeff Bezoz and Amazon closes. This is a horrible way to run customer service. I am a senior citizen and a veteran, shame on Amazon.

I have shopped on Amazon for years. They used to be simply amazing with great pricing and an easy to use search bar. Sadly that is no longer the case. When I type in a product I am looking for I now get endless "sponsored" products often completely unrelated to my search. You try and filter and it only gets worse. What truly infuriates me though are the "hidden products" that will never show up in your product search unless you type in a very specific title or use a link found elsewhere. This is not accidental as these products are generally either "sponsored" or Amazon products only. Is it unreasonable to expect to be able to search for and find those items I am after? I have begun Googling items first now instead of beginning with Amazon to evaluate pricing and get a legitimate search and not a fake/manipulated one.

I understand shipping being slowed down from Covid but wow did y'all completely forget how to do it? I made 3 orders and only received one. To report it only gets me being argued with by your personnel and having to fight for a refund! Get it together!

I got a bike through Amazon from a company. I gave my review on their poor after sales service and Amazons too and stated my issue with the bike that was poorly dealt with. Amazon refused to post it and removed saying it wasn’t acceptable. Please see the review sent. “I can’t say I like or dislike the bike. The supplier Leon Cycle Customer Support after-sale service is terrible. I only heard back from them after contacting Amazon through chat. They don’t answer calls or email. I received the box tattered and torn and like an open product.”

My email account was compromised followed by my Amazon acct being used by someone else who then locked me out of my own account. I have had numerous contacts with Amazon for a month now and still no solution. They will not restore/investigate my account issues. Numerous times they have a recording saying they aren't taking calls!!!! Really!!!! You will take my money for Prime and if I want new service they will respond. But not help a customer who orders at least 3 times a week!!!

What a crap company. First they literally made me wait over a month for my item. Not that it took long to ship but they literally never put my order in and why? Because I'm not Prime. Wow. I ordered April 4h. They "processed" my order and charged me May 13th!! Then they told me it was coming in 1 day. 6 days after that I realized myself the item is now out of stock and discontinued. Wooow with no email letting me know. Literally just left me on the hook for mouths! Walmart treats their employees before their customers better and actually gives customer service without having to PAY FOR CUSTOMER SERVICE like on Amazon. They won't help you if you're not prime. So ridiculous and will never buy from this crap company again.

Returned a defective V-Tech Sit and Stand to Amazon on 5/8 and arranged for a replacement, but Amazon chose to make us wait over 30 days for the replacement to be sent to our grandson. I used the Amazon Customer Service Online Chat several times and each representative lied to me telling me that this item was delayed due to stock issues. I verified that the V-Tech Sit and Stand is actually in their stock and I could have ordered it and had the shipped the following day. I submitted a BBB complaint, but the Amazon response did not fix anything. I asked twice for Amazon to call me, but they have not. Amazon customer service has severely degraded over the last year.

A few years ago when I signed up for Prime, it was for the free one/two day delivery. Most of the items I purchase show as being sold and shipped by Amazon, not third parties. Office supplies are the only items shipped next day, and I can get those at the same price locally, so I really don't need to get them from Amazon. Everything else is four to ten day delivery and sometimes that will be extended at the last minute.

I received a garage cabinet from Amazon and when I opened it to assemble it I and found that it was broken. I got on their site to request a return for a replacement and it showed that the replacement date would be mid to late June which was way too far out as I needed it now so I changed my return request to a refund to my original payment method. I then took the cabinet to UPS to return it and received a confirmation that a replacement was being sent which is NOT what I requested. Again, this replacement that I canceled showed a June arrival.

Amazon stole the balance of all my points money from my credit card account and they have no way to contact their billing/payments office to correct this. I made a purchase through Amazon. They had linked my credit card that has a "cash back" points rewards system to make it possible to buy products from Amazon with my "cash back" points. I used $6.36 worth of points in making a purchase through Amazon. I downloaded the order "final details" invoice page for my records that details the $6.36 in points redeemed. When I got my credit card statement I noticed Amazon had taken the entire balance of all of my points in my credit card account. They were worth more money than $6.36. My credit card company told me to contact Amazon but they have no live or online method to dispute billing issues. They simply stole my money.

Although I have had few bad experiences with Amazon products their choice to ship with USPS is not always working for me. The post office frequently posts messages that say mailbox was full and the package is not delivered. As the mailbox and postal lockers are located at the end of my driveway I watch the delivery person not even attempt to place the package in a locker. Frequently they all remain empty and then I am left a message to pick up my package at the post office. Starting to shop more at Walmart as they are closer than the post office. Not worth ordering from amazon.com when I cannot have a package delivered to my mailbox or home. When I order online now I pick a vendor who ships UPS or Fedex.

My order was dropped off to a different apartment unit and the worker took a picture from an angle knowing that it was not the right address. I called Amazon. They said they would send a refund but they did not. A couple hours later the person my package went to brought my stuff back. Everything was open including the security package my battery was in. So I guess they would have kept it if it was worth keeping. I emailed Amazon and was supposed to get a credit back but didn't get that either.

Just a major screw around, tosses from 1 department to the next with no help from anyone. Followed directions of a supervisor who gave me the wrong info. Shipping has been grossly delayed and no restitution for Prime members and no help has been offered. Told my story at least a dozen times and was promised things that were never given. I have lost faith in Amazon!!!! Spent hours on the phone and all they say is, "So sorry you have had to go through this." They always blame the guy before them but offer no fix???? I'm done with Amazon!!!!

I would give them zero stars if I could. I have been calling every 48 hours for the past 4 weeks now trying to get this issue resolved. Amazon has locked my husband and I out of all 3 accounts of ours. I had fraud on my credit card and had to close a card. They have now locked us out of all of our accounts and will not restore activation, yet we are paying for 3 Prime memberships. I have asked for a direct email to the account department. They will not provide one. I have asked for a phone number. They say they don’t have one... yet they keep telling me my accounts will be restored in 24-48 hours. It has now been 4 weeks of just increasing frustration and everyone says they cannot do anything but write to accounts and have them email yet again... with no results. This is absolutely ridiculous. The worst part is that I have severe health issues and cannot go out during this pandemic. Now I cannot even get what I need.

I ordered two items two weeks ago. And waiting this long amount of time for shipping as a Prime member I decided to cancel my orders before my items were shipped to me. So I did that online. I got an email stating that my items were not able to be canceled and the money was refunded into my account. Then I was in that email it also stated that if I'd no longer needed items I could return them or refuse delivery. I was not there to refuse the delivery and I haven't even gotten a chance to return the items because they just arrived after I was overdrafted because they charged me again this morning after they refund me the money on that. So I called customer service to get an explanation and then the customer service department is closed due to Coronavirus And the items arrived at my doorstep this morning. Bad business.

I've looked to order items on Amazon during the COVID-19 pandemic and found that they were out of a lot of items but that's not my problem. It's the ones that were available were ridiculously priced.

Amazon should be giving their Prime members a refund on shipping because they are being very slow about shipping the item ordered. I imagine it's because of the virus situation right now, but consumers shouldn't be paying for something they are not getting. I know amazon says it bases the delivery time on when it ships, but the ship date is 5 days or more after the order date. Shame on you amazon for not being good enough to stand up and give the customers what they are expecting.

Amazon used to be great. They had everything, the prices were right, and they shipped it fast. They had a customer service phone number, and an email address. If there was a problem, it was easy to fix. Now they SUCK. First, they brought deliveries in-house, and everything that I order is pitched out of the truck window into the front yard. It is terrible. When they used USPS, UPS or FedEx things actually arrived on time and undamaged. Now its a joke.

They are charging for movies and other shows that used to be included in Prime. I know this because I watched them. 2 months ago I would have given them 5 stars but I can't support a company that does this.

Amazon has gotten incredibly greedy in these difficult times and instead of caring about paying customers they are allowing their sellers to price gauge and rip people off... When I recently posted a negative review after paying 40$ for shipping for a 3 ounce envelope amazon threatened to kick me off the site... Jeff Bezos is now captain of the shadiest ship in America.

I think we all know the COVID 19 virus will change how things are done in our country, but when you contact customer service because you bought a product that was “in stock” at the time of purchase otherwise you wouldn’t have been able to buy it. Then on the date of delivery the status says “out for delivery” then gets changed to the following week?? Ok, so I contact the chat since no customer service reps are available to talk?? The rep says the product is “out of stock” and I ask how it is possible because when I ordered the product it was still “in stock.”

So I have the Amazon app store where I download games etc. Well there is one game I have spent ALOT of money on which I use Amazon coins to purchase things in game. Well couple days ago I went to buy more because I needed things in the game to heal my units. Well none of my purchases were going through. I contacted Amazon, they said it was their system on their end canceling my orders, so they said its nothing on my end and said they forwarded it to their specialist team to get it fixed. They said give them 24 hours. So I gave them 24 hours, still no fix and no updates. So I contacted them again. And they said they are working on it and to give them 24 hours AGAIN and it will be fixed.

Amazon needs to be held accountable for the corrupt vendors that are utilizing their platform. The Factory Depot is one of their vendors, and for years people have complained about them and Amazon did nothing. I want my money back $192.05. On April 04, 2020 I purchased a 19 inch Dell Computer Monitor on Amazon.com. I paid $192.05. After I placed the order I realized it was the wrong size monitor. Unbeknown to me, I had purchased the monitor from an Amazon Vendor, Business name "THE FACTORY DEPOT". I tried to cancel the order, but was unable to, the monitor had already gone to shipping. Once I received the monitor I contacted Amazon. The COVID-19 Quarantine had gone into effect. Amazon had messages on their site regarding this, and no customer service reps are taking phone calls.

I've only started using the systems like Amazon because of COVID 19. I had some questions about billing and because I didn't understand customer service told me if I'm uncomfortable with purchasing online then to go to the stores! Stand in the lines... so thanks for making my experience great Amazon Customer Service!

This is my experience with Amazon. I think they’re total liars and thieves. And this is why. I signed up as an individual bookseller, only because Amazon promised me verbally and in writing that they would not screw me over with fees. So I signed up, but never used the service. Don’t make the mistake I made by ignoring your checking account. Because I discovered by accident that they’ve been stealing from my bank account. Amazon charged me for three months about $40 per month. You better believe, if they’re stealing from my bank account, they’re stealing from many, many, many other people as well. They deserve a -10. That’s how I feel about Amazon. They are dirty rotten scoundrels.

I purchased $2000 worth of items. Many never got. No respond sellers or Amazon. Masks missing. I bought when virus was still in Wuhan. Sellers really scammed me. Partial shipments but most of all no packages. No response from Amazon. They say on phone answering machine can't answer. Where are the telephone workers? And my money back? I paid my bill off and will never do business again. My orders were in before virus reached the USA. Scammers for sellers at Amazon. They all got greedy and including Amazon.

I Use Amazon Prime for everything, including auto-ship for basic necessities like bulk toilet paper (we have a business). I waited all month for my order to be delivered on the date it was scheduled via auto-ship. I received a notice 3 days after it should have arrived that they canceled my order!!! I am OUTRAGED! They do not provide any phone or email support now. I was able to wait for chat who did absolutely NOTHING to help me. BEWARE OF AMAZON.COM as they are VERY undependable.

Ordered slippers only received one slipper, yes one slipper. Called customer no service and told me to return product and told I would get a refund. NEVER RECEIVED REFUND OR PAIR OF SLIPPERS. I called my credit card company to put in dispute, got a conditional credit. After 10 days called back my credit card company, received permanent credit. I found Jeff Bezos Email on Amazon website which Amazon took down. I blocked from my credit card company any communication from Amazon. AMAZON PROMISES THE WORLD AND GIVES ** TO THE CUSTOMERS. AVOID THE WEBSITE.

Forgot my password so tried to reset. Asked me for my card expiration date, which I correctly entered 3 times before I got locked out of my account. Had to call and they were nothing but useless. They asked me the item, date, and amount of my last three purchases. When I explained that I don't know exactly, because I cannot get into my account to check, I was told that I failed the questions and need to make a new account. I had answered the last 4 numbers of my card, my bank, my address, and other various questions correctly but for some reason this wasn't enough. This was after being on hold for 10 minutes. I called back, waited again for about 7 minutes on hold before giving up. Finally, I'm trying for a third time to get my account back and have been on hold for 11 minutes so far. Horrible, horrible customer service.

I have ordered mostly for everything I need from Amazon trying to stay home in this emergency. I got everything delivered in time or before time, but when it comes to disinfectant products or protecting mask... I never get them. I wait a month or close to it To get a missing by the carrier or damaged by the carrier. Really? Only this orders... this is horrible. Is playing With people mental health. You think you have what you need and you are going to be ok and just get an We are sorry and apologies for the inconvenience, but it is impossible that every single order gets delivered except for this cleaning products, disinfectant sprays and masks. Completely unacceptable. So disappointed on Amazon. I thought having a membership and being a loyal customer would it help in times like this, but no.

I have been a great customer to Amazon for years and am considering not shopping there any more. They have terrible third party sellers that make your shopping experience a nightmare. When you leave honest bad reviews Amazon rejects them. Amazon only posts good reviews as if they are paid to reject negative reviews. This is not good customer service. How can you do that to your loyal customers?!

I am so sad that after all these years of good quality service and items that only Amazon can provide with such wonderful prices, the owners and the founders are becoming selfish in their motives of overcharging customers unnecessarily because they see nothing but money. We are all in the same boat with the COVID 19 and half the population is not working yet and they're being selfish and greedy. So how are they really caring for their customers and not taking advantage of them. We are paying for PRIME and the tax and the shipping is so unjust. They will lose customers instead of gaining more. So I guess they are striving to become richer and not caring about others and their situations. Thank you.

I have become extremely frustrated with the Prime delivery delays due to Amazon’s Covid-19 policy. I am all-for prioritizing medical and healthcare supplies, but by delaying my other orders they are saving a lot of shipping money! I have not heard any offers of a discount on my Prime subscription, but I will admit that I don’t read all of the notices I receive, so apologies to Amazon if they have discounted the subscription rates. But if not, they are profiting from the pandemic big time!

Most if not all Toilet paper coming from China is tiny toilet paper. So small the roll can fit in your palm of your hand, 6 rolls equals 1 roll. Then they say it will cost $30 to ship it back to China, but that is not true because they got Warehouses in USA. This is a scam that Amazon Allows to happen to make them lots of money. Check out the reviews for sellers of any toilet paper coming for China on Amazon. I have read over 40 and most all having the same problem. I had to file a case because this is fraud on all levels.... but there is a lot of people that give up.

I have have had lately since the Pandemic Amazon ripping me off on multiple orders. Example is you order an item that is a three pack and you get one. Then on their return item page you have no resources to get them to send you the missing two items. You only can return it. That sucks. I just canceled my Amazon credit card. It's just not worth the trouble anymore to buy from amazon because you cannot rely on them to ship what you order and pay for.

Now I understand we are in the middle of a pandemic. There are other orders of importance. However, paying and ordering through Prime and my order taking as long as a none prime members is garbage. Amazon has no problem charging me for services but, I obviously am paying to be treated as a non prime member. Can I watch movies from prime? Yes I can, of course the movie selection is terrible and you can find all those movies on Netflix or Hulu. So maybe Netflix should stop offering prime if they won’t even partially honor the service.

Well, I placed an important order with AMAZON with a delivery date of 27th April for Sanitizers, Masks, and Gloves. I received a one day delay delivery email, and I tried to be calm about it, but next day (delivery day) the driver called and asked about my location that I already put in the order, then he said that he was advised a wrong location and has to return the items to his office. I tried again and again to expedite and simply until 29th April no one knows where it is, their MANAGEMENT is helpless and careless, they wont help you although I have been escalated to them. AVOID AMAZON.

Order returned as per my account site on Jan 20, 2020. It says ‘refund issued’. Three months and then some later, no refund received. It is impossible to communicate with them. They do not take phone calls and their site offers only canned answers.

I returned an item on Amazon, and the seller has refused to refund my purchase money. He said I didn't include shipping information, but that is not true. Amazon also refuses to refund my money. I have been working on this refund for over 6 months now, and it is still not resolved. Also, a week ago, Amazon charged my credit card $125-ish to re-up my account (I canceled it months ago). When I canceled my account AGAIN, I got an automatic message that I would be credited $13-ish for the amount I hadn't incurred. I did NOT incur $100 worth of fees/charges in one week. Amazon also refuses to give that money back. For a company with literally BILLIONS of dollars, I'm asking for my little $200 back. That's a lot of money to me. I will keep trying, but I'm losing hope. DO NOT DO BUSINESS WITH THIS COMPANY!

Amazon is completely cheating customers and backing frauds seller, they cheated me the product that is worth of 48000 Inr, the product returned to the seller but they are not processing the refund and mentioning, "We can't help on your order." I request all never trust the amazon. They are cheating customer and backing fraud sellers.

I had the correct email when I signed up for Amazon, and I still get emails sent to the correct email when I order items off of Prime, however, amazon removed a piece of my email on my amazon account and so they had the wrong email on their end. Somehow, I still receive Amazon's confirmation emails (sent to the correct email) when I purchase items through my Prime membership. It makes absolutely no sense. Then when I couldn't log in, I had to jump through hoops just to find their customer support number. That should be the easiest thing to find on ANY business website.

I written to how I would rate this product stating: "The product is not what I ordered. I ordered lizard defense and I was delivered mice defense. The two products have different ingredients." In return I got an email stating they couldn't print my reply. It was the truth.

I purchased wide screen 119 inch projector screen. Received well, and I drill my wall and installed it. When I pull down projector it was not wide screen. Instead 84 inch by 84 inch. I went back to my Amazon order and checked if I order something wrong by mistake. However, I found item description and picture of the product was wrongly stated in the Amazon product description. I requested for return/refund, but it allowed me to return only with drop off item to UPS store. First of all, this item is big and it won't fit in to my car. 2nd, I already threw away boxes for return. So, I called Amazon to request pick up the item. After 30 + mins of the call, Amazon basically says because this is 3rd party item, nothing they can do and I am stuck with item. I asked them to provide me 3rd party phone number, and they don't have it too. No other option were provided. Now, I am stuck with item that is wrongly described in Amazon and no refund. This has to be stop!

Don’t know what has happened. The last 2 orders are being handled very slow. They are 3rd party and it don’t seem they have even gotten the order. Just takes a few clicks on computer to send it on. Slowest I have ever seen Amazon work.

Resolved. They get 5 stars. PLEASE do not speak to Amazon rep if they are overseas. They don’t care and you are wasting your time. ASK to be connected to a US rep. They’re awesome.

I was Amazon's biggest fan... I have Prime... I LOVED Amazon and used it constantly! BUT.... Now when I order an item from an Amazon Seller...and this item is advertised as "ships from USA carrier by USPS". The money is taken out of my account on April 4th!!!! There is NO PLACE within the United States that the USPS takes 17 DAYS to deliver a box! I am located in West Texas... NOT in the mountains of Appalachia! **COVID or NOT... This is ridiculous and feels very much like FRAUD... Like taking advantage of the Pandemic... Like conveniently "forgetting" to ship supplies AFTER they have already been paid... UNLESS the consumer (me) takes the time to contact the seller multiple times!??? Is it only the "Sellers" who are taking advantage...or Amazon ALSO???! I pay a LARGE FEE for Prime. I am aware of...and empathetic to...all the aspects of COVID... However...this STILL feels very much like Fraud!!!

I have been buying for years, never had any major problem. I mean there are other known websites where customer service is really scary, but not here. Someone will always look at your case in a decent time. Great products and great prices.

I find it strange that Amazon has no way to review the company. I ordered a set of shocks front and rear and 4 days later I realized that I needed to order 2 each, wasn't sold in pairs, so instead of canceling my first order just ordered the other 2 I needed. Well that order came in a week, but my first order still hasn't got shipped, so I call customer service and a nice lady told me she couldnt figure out why the first set didn't ship, and said she would look into it and get them out as soon as possible, now these are a warehouse product, no third party seller.

I used to buy a lot of everyday products on Amazon, because I don't like going to the pharmacy or grocery store for things like deodorant, dish soap, etc. But I notice that after the COVID-19 panic, Amazon is now practicing price gouging. Products that used to be sold at a reasonable cost now cost three to four times as much. This is disgraceful and very disappointing. I'm now ordering on-line the same everyday household items at a national retailer, at a reasonable cost, and will continue to do so after the COVID-19 panic is over. I hope Amazon eventually realize that the short term profits from gouging their customers will hurt overall profits in the long run.

Toilet Paper offered on Amazon - ONE ROLL FOR $155.99. Shut down Amazon for this illegal practice! I will not use Amazon again and I urge others to do the same. Where is DOJ?? I realize this is not fulfilled by Amazon but it is offered on their website.

I opened an Amazon account for shopping online. They locked my account and asked for my Credit card Statement which I sent them right away. (The shipping and Billing addresses need to match). They never unlock my account and also didn't answer my call. Very bad experience. I had to use Wayfair app instead. Hopefully, Amazon management will fix this issue for others as well or you may lose potential customers. We may need to help other companies to compete against Amazon so it is good for customers.

Amazon is going down the crapper. I have been a Prime member for several years, mostly for the 2 day shipping but lately it seems as though everything is coming from China since it takes 2-3 weeks to get alot of the products sold on their site. I will be rethinking my Prime membership when it comes up for renewal.

Purchase toilet paper online, as it was scarce in my local stores due to the coronavirus 19. I purchased online and because I was not familiar with the brand, I inquired and was told it was comparable to Fiora. The quality are the item was ridiculously cheap. Please see the photographs. I would not recommend this company to anyone. Amazon basically is doing nothing about it because of profits, they're selling cheap items from China and making it apparent that they are not going correct the problem with the seller.

As COVID ramps up and consumers have increased difficulty making purchases, some companies are using this as an opportunity to build brand strength and loyalty. Not Amazon - it is pricing and allowing their third party vendors to price needed product unreasonably. Increased pricing in times of high demand is expected in a free market economy. As one example: Active dry yeast at $15.99 per ounce (usually pennies per ounce) is beyond good business.

I have been a substantial user of Amazon's services for several years, averaging about one purchase a week over that time. But, now, with Coronavirus, there's absolutely no service from them. They don't respond, they don't care, they've turned to filling orders from anyone without regard to whether they are reliable customers or newbies. It's a financial boon to them... but they're absolutely losing me as a steady customer with their attitude toward those of us who made them what they are today!

My Amazon Prime account was suspended because I challenged and had American Express to return money charged by Amazon for digital downloads that were downloads to someone else's prime account which should have been a red flag to Amazon. I requested that Amazon not allow any digital downloads about three month ago because this was HAPPENING. PLEASE SECOND THINK your AMAZON PRIME MEMBERSHIPS. There is internal corruption! DO NOT allow yourself to "BE EXTORTED."

I purchased an item that was sent to the wrong address and after weeks of saying they would refund the item, they turned around and said they couldn’t. The shipping comp could no longer track after around a week which I didn’t check in on because I was told I was getting a refund the whole time. Completely screwed out of $85, which is penny money to them, but a decent amount to anyone else.

I purchased a hyper volt gun. It stopped working after 6 months. I called the manufacturer and was told it was a counterfeit. For two months I have been going thru customer service at Amazon and they insist I email seller. Of course she is long gone. Today I was told it exceeded 6 months and amazon could do nothing. This was after two months of wasting my time on their process. Beware of third party sellers. You have NO rights. Amazon acts as if they are just the deliverer of product and doesn’t vet them. I wasted $340.00 to learn this lesson.

Sometime in February or March, 2020, Amazon stopped selling products. All sales are now handled by third party sellers. These sellers are not always reputable. Some do not stand behind their products. Some of these sellers are dishonest. It is not easy to find out about them. It can be done, but it takes emails to the sellers to ask questions about their locations, whether returns will have to be sent to China. I have been actually cheated by one of their suppliers and scammed by several others. Amazon does not easily provide detailed information about these sellers. Amazon has given me no help in getting a refund from the dishonest suppliers. I am handicapped and have relied on Amazon for most of my purchases for the past 10 years. This change, with no concern for consumers, is very disappointing. Amazon is hiding behind the virus to foist this change on its customers.

I ordered the needed left and right carpal tunnel braces for Peripheral Neuropathy on 4/6. The left was suppose to arrive Wed 4/15 and right on Sat 4/18. They cancelled my left wrist today 4/15 and did not even contact me. Man through chat said it’s because of Pandemic and just to order another one. Will never use Amazon ever again. This pain is horrible and they could not even e-mail to tell me. I had to go into orders and they erased all history of my order and chat guy disconnected when I said they could have at least contacted me. I ordered through Wal-Mart and now have to wait almost two more weeks. I cannot get surgeries on wrist until after Pandemic and need those braces. That is very sad that this company treats people like that. They have now lost a customer. I would never treat someone like that. It’s a Pandemic and they just stop chat on people like that? Horrible company and people need medical supplies.

I contacted Amazon 2 months ago about order I never received. The order was placed as delivered. I contacted Amazon and explained that the photograph taken at delivery was not my home and that I never received my package. I was told to contact local authorities and maybe I should use more secure address. I received several emails from Account Specialists with the under tone that I was a liar and were very derogatory. I was issued a threat that my Amazon account might be closed if I continued to pursue this matter. Customer Service keep placing the blame on me and my address not being secure.

Amazon Is in complete confusion during this Pandemic. Using the Covid-19 virus as an excuse. Being a customer/member for eight years, I'm done with them. One Month to get 1 Package Delivered? Really? I can see a 10-14 day window, but this is not what's happening. I have ordered from six different companies directly in the past 14 days and received these orders with no problem. If You're not a huge customer, they put You In the back of the Line. I'm finding more and more, many Companies provide better service with free shipping. Also, Amazon allows third party companies and shippers a platform to gouge customers. Nice going Bezos!!

I ordered 49 items. It was broken up into 7 shipments. Ok. 4 were marked as delivered although never delivered. Customer service says "That happens sometimes". The remaining 3, containing over 25 of the items I need were "returned" although I never saw them. Customer service kept making up stories about how this could legitimately happen...

Drivers leave package outside, throw them over fences and just leave them...So people steal them. Because if many stolen packages in my building, I got a P.O Box. And the drivers are supposed to take packages to the rear of the post office building, where ALL packages go!!! Not in Chicago. They leave your packages sitting inside the door of the post office and say they left it in the mailroom. Train your drivers! How hard could it be to cover delivery scenarios? If my recent packages are stolen when I pick them up in the morning, Amazon will be replacing them for free!

I am not paying $127 a year for Prime to have my shipments be put on the back burned because of this bullcrap going on in the world. This is theft of services as I am not getting the service I payed for as described. Think about your customers who pay extra to get screwed over and have to wait for items because you decided they are not essential. Well I am here to tell you they are essential to my sanity while I'm stuck in the house.

Unfortunately I am out of my money and no product. My package shows delivered, to receptionist, but not to my building and there is no way to currently contact Amazon in any fashion. So I guess I will just lose my money. Every other large company has their help center, customer support staff etc. doing live chats or call backs or working from home to assist with customer issues. Sprint, AT&T, Apple, DirecTV etc etc. But Amazon has no help at all. They say to navigate through the site, although when I look at the section for package shows delivered but I didn't receive, it doesn't have any options available to resolve anything.

For two weeks in a row, Amazon Prime has delivered my goods to the wrong house. The driver takes nice photos of the packages by the front door. But, in both cases, it is not our house and in both cases, the two houses are different. Forget contacting customer service! All you get is a recording saying they can not take calls now. What gives?! I had many delivers from Mayfair and have had no problems. Watch out people, a storm is brewing.

I ordered an item on April 2nd as a member of Amazon Prime with free two day shipping and still have not received my item. Amazon is using the Coronavirus as an excuse to delay shipping. What bad business practices.

Amazon froze a $900 payment from my seller account with no reason. In the midst of the coronavirus pandemic they decided to steal $900 from me when I needed it the most. Every time I ask them WHY they froze it, all I get is a response saying, "Your account is under review."

I was a Prime member for years and feel it was a waste of money and time. Shipments were late, never came or were incorrect. Customer service is never responsible and don't care. When reviewing a product that never delivered, I was informed it was against community standards. I said in that review the item never shipped, you can't get a refund and to avoid purchasing from this company. Apparently an honest review in Amazon's eyes is bad for the bottom line. This is after complaining to Amazon's customer service and being told to keep waiting for the package. It would appear Amazon is all about protecting the retailer and cares little for the consumer.

I described everything, I believe, on my review.. Why can't you order, or request a shipping date.. etc without regular, reasonable, consumer expectations. And no selling based on ebt or public assistance cards. I lost a lot or respect for Amazon due to this. My daughter... this time.. just wanted a skirt.. Does she really have to wait till June? Get it together....

I've been locked out of 5 different accounts that 3 of which a purchased had never been placed through. Every time I've logged into the site on the same computer they will make me enter a password (that I've set) then make me enter an OTP (one time password) which is annoying. There is also several times where you have to renter a card number regardless of how you logged in. Every single time that I've been locked out it's been for 'suspicious activity' I would not recommend this site for online shopping just go to more direct retailers.

Now in these hard days when we stay at home and do all our shopping online, you all have to be careful with vendors and thieves, even from AMAZON, I purchased an electric dictionary pen from Amazon and received a used pen without the activation CD, without the CD the pen is useless. When I called I was asked to send it back for a full refund and so I did. However, I paid for it $145 and received a refund of only $104, I was punished with $41 I do not know why...I Thought that AMAZON is the safest site to buy but even AMAZON disappointed me, $44 is 2 Hours of work for me. I guess I had to pay $44 for the lesson, Grand Total:$145.08. Refund Total$104.08.

Bunch of cons! It's been almost one month since I ordered through them. The order was canceled and there has been no refund. Have sent three inquiries to their customer care, no response whatsoever....

On March 19, 2020, I noticed a charge on my bank account for Amazon Prime of $128.64. I do not have an Amazon Prime account and called to get the charge removed. I was told the acct was under my credit card and name, with a business name and business e-mail address. The funny thing is, the rep would not give me the name of the business or email account and simply said it was a .net e-mail. I do not have a business nor a .net email and demanded my information be removed. I was told, "I can't do that." Wait..my name..my credit card, and I am asking for the account to be closed and my money refunded because I did not authorize it???

Twice now I've books from Amazon and twice now I've been disappointed. The first time the book was damaged and I received no response from Amazon. I'm still waiting for my second book. To make matters worse Amazon is almost not contactable. Their website tells me that my package may be lost. Very frustrating and I think I will not purchase from Amazon again. Too big to fail and obviously too big to care.

I bought products that I love, and give reviews for some of them, but then Amazon deleted most of my reviews... I give reviews on Google. I tried to talk to the customer services, talked to 3 different customer service, and none of them help me. The first person said account specialist will call me, the second person talked about what department that I want to be transferred to, which I don't even understand any of what he said. The last person said Amazon will reach me in 24-48 hours.

75 dollars worth of Amazon Gift Cards that could not be redeemed due to codes being damaged by the cardboard holder. Retailer refused refund with a valid receipt. These are 25 dollar denominations. Paper holder, when removed, rips code off the card making it invalid. Amazon and the Retailer deny responsibility.

I make a purchase on Amazon. By next day I have cancelled my order. Amazon team said that my money will be credited to my bank within 5 days. After 10 days it was not happened. Then they are saying that we initiated amount - contact your bank charge dispute bank saying that we have no option like that. Both of them were playing with customers. Amazon simply saying that contact with bank but bank saying that why we would stop your payment.. Contact Amazon. Finally it's horrible experience.

Not sure what is happening at Amazon but it's not the same anymore. Have recently had issues with charged purchase being refunded as Amazon credit, prices on things have become ridiculously higher (pre-Corona gouging) and the search engine does not work as well as it used to. Maybe they've become to big to keep up with the website or they've gotten lazy, but the organization of the pages, prices and sellers is a mess now. Counterfeits and knockoffs are everywhere. Absolutely will not buy anything edible or that goes on my skin now. So sad.

I place my order # **, and it was cancelled without my consent, my item it was suppose to go to a locker assigned by them, and suddenly they cancelled my order, when place my complaint they just offer me to refund my money, even when I explain that they were medical items, until today date, I haven't receive my items and no refund in my account, even being a loyal customer for years, I'm very disappointed.

I've been an Amazon customer since 2004. I paid for the Prime membership, I've had good experiences. Should something had gone wrong with my order, they usually give me a credit. When it comes to pre-ordering though, it's a nightmare! My first problem was with the game Dead or Alive 6. I was promised a downloadable code for some extra costumes/characters. When the game released, I got my game but no code. I gave it a few days to see if there might have been a delay, but nothing ever came through. So I called them and was told they had to transfer me to a special department in order to get that code. After they had did some digging, they provided me the code over the phone.

Terrible experience with the return Department! After making a purchase for one pair of shoes in January, they sent me three pair of the same shoes wrong size! I went by their rules with everything as far as returning them within one week. Shortly after that they charged my bank account for a pair they said was not returned. It was cleared up. 3 months later they decided to do it again! They did not give any notice! They sent me an email after the fact saying they charged my account again and that the return was never sent to them in their timely manner. OMG my bank had to block them from charging me again. Also! During this pandemic time they do not have a customer service phone number to speak someone. Wow! They have someone charging my account but no one to talk to! Terrible Business!

When I order things they get cancelled and I'm waiting for it and I ordered an 89 dollar quilt. It came with several snags in it. They made it difficult to return but finally had live chat help me....

I do not know how many times I have contacted Amazon to sort out my problem, I lost count. I live chatted with Amazon representatives at least 7-8 times, I called Amazon customer support and emailed them several times but nothing has been done since I first time contacted them on the 15th of March 2020. All I hear from Amazon is apologies and that the information I provided has been sent to a specialist (a mystery specialist) who should contact me within 24-48 hours but has never been in touch with me. So since the 15th of March 2020 I have no access to my account which I pay for as a Prime member and I can't use my Amazon balance which is around £100. This whole situation is really frustrating and stressful. I keep contacting Amazon and get lied, lied, lied again and again. Waste of time, the worst customer service I've received in my life.

I subscribe to Amazon Prime. Today I discovered that I was being billed twice a month (13.90) for Amazon Prime. Because of the COVID-19 shutdown, I sent a chat message. Was told that it was a mistake and to notify my bank. My bank did not charge me...Amazon did.

I live in an apartment complex with an unsecured lobby, no mailroom. On may delivery instructions to Amazon it states 'Do not leave in Lobby, deliver to Apartment Door' (My apartment info is entered). Even with these instructions and calling Amazon over and over again, their drivers are still not reading the instructions. The instructions also states that our lobby is closed after 5:00pm and no deliveries can be made after that. Still they try to deliver after 5:00pm. Today after talking with Amazon and being assured for about the 20th time that my packages would be delivered to my door, I had to go down to the lobby and sort through 8 packages to find mine because the Amazon Driver just dumped them on the floor. With this self-isolation and virus threat you would think the drivers would follow instructions and leave the packages at the door. I am a Prime Member and have some subscriptions that I am ready to cancel.

I ordered a lamp more than 2 months ago. However, the lamp never arrived. I have called customer service 3 different times, different weeks and customer service has told me twice to wait 48 hours for the seller to contact me. On the third time after several weeks I called them back and they told me the same thing. I told them for this seller there is no place to request your money back and that I was fed up and needed my money back! Up to today I have not received my money back I will have to call the bank to cancel payment. I frequently purchased at Amazon to avoid any complications. However, customer service is not what it used to be. Their customer service is deplorable and it has become very difficult to get a refund from them.

I have stopped selling in Amazon few months ago. I have requested to refund my money. The ticket ID ** says that the payment has been refunded. But I have never received it. Not only that I am getting further requests for monthly payments end of every month. What is wrong with you Amazon? How do we trust your system if you can't manage your own. I am extremely disappointed with your service.

I am a 47 year old man live on social assistance with disability. I am trying to build a solar power system. So I go on Amazon.ca to buy battery's. I order one for 360 dollars. It comes, all good. Week latter I get email saying it is 30 dollars cheaper. Good. Next one will be less. I also acquired 100 dollars from amazon.ca from many problems with products and customer services people. 3 of which told me that it could and would be put towards the same battery that I order. So I get my next check buy food and leave enough for the battery. I have about 360 dollars left. Go to order and it now cost 430 dollars. But with my credit of a 100 dollars still have enough. I order, it's declined. They didn't put the credit of 100 dollars towards it.

I canceled my Amazon Prime membership before I was due to be charged because the coronavirus has effectively laid off our household and we can no longer afford it. I was charged early this week for my HBO subscription on Amazon prime. After contacting them regarding the charge that was supposed to be canceled I was told that the issue would be resolved, my account would be canceled, and I would be refunded. I was charged immediately for my prime account that night and the following morning for a showtime subscription which was included in my prime bundle. I contacted Amazon again and this time they kept passing me off to other customer service representatives.

Until yesterday, I loved Amazon. Their customer service was the best. Even if I had to pay a little more, I purchased from Amazon because I knew that any problems I might encounter would be resolved by Amazon. However, now Amazon appears to be taking advantage of the coronavirus, which if true, is the most dastardly action I can imagine. I tried to call customer service and get a recording stating that Amazon customer service is shut down due to the coronavirus. I have not found any other company that has shut down its customer service. Other companies' customer service lines are working, with their employees working from home. Given the current state of technology, why can't Amazon maintain its customer service by having its representatives work from home? Is Amazon still paying its customer service representatives, or is this an excuse for Amazon to save money--profit from the coronavirus?