Amazon.com Reviews

ALL good with never a problem! Selection/price/shipping/service/packing/...and I am a long-time user and have ordered a variety of item (house/clothing/plants/bath supplies/etc). Some have been gifts as well! I will certainly be staying with Amazon!

Always available with everything I need with suggestions and best prices. I recently received an item from UK. Always get what I expected in record time. Get updates on every stage of the order to delivery process.

Life changes as we get elderly. It’s so easy to shop from home and have your item door-delivered within 24-48 hours. No traffic, no crowds, what can be more comforting than this? A pure delightful shopping experience from your best lounge chair with a cup of coffee in your hand.

I’ve shopped at Amazon for a few yrs now. I like Amazon because it has anything you're looking for. The service is wonderful. I have never had a problem with returns or help with a product. They are fast to fix the problem. I receive my orders exactly when they say. If there is a delay they always send a notice explaining. You can send orders to other addresses which is great for me. I help my mother-in-law out who lives in a different state. She’s not a healthy woman and doesn’t get out much to shop so I have orders shipped right to her door. With that being said Amazon is a godsend in so many ways.

We have shopped Amazon for years and always find them a pleasure do deal with. We live in a isolated area where there is no shopping unless you want to drive over 200 miles to the stores. It really doesn't matter because Amazon can deliver what we want or need when we want it and accepts returns without any hassles. You may find a product for less money at other places but when you figure tax and shipping it always comes in higher than with Amazon. We have bought a few items of clothing throughout the years and have also returned some. Other than this they are where we shop. We buy paper products from them as well, such as stables for house. We always check other outlets first but always end up going to Amazon.

Everything good and all products, the prices are super good too. I don't have no problems. Y'all don't need to change nothing. Because is easy to find the products and all the time have a good deals, easy access for everyone to find the products.

Amazon is a name I trust for all my on-line shopping needs. They stand behind their products and I can always find what I need at Amazon, such as automotive, household, clothing or personal items. Also, Amazon Prime is awesome.

The products can be deceitful. Some come smaller than what your ordered. And some don’t last long which make a buy useless. But some are great. The problem with it is you never know the true quality of what you are getting.

I was a bit intimidated when first purchasing anything online until established on account with Amazon. It’s not only super convenient, but enables me access to a variety of item, comparison pricing, and quick delivery. Hate to jinks myself, but I’ve never had any issues with any product I order there. Return policy is very simple as well. Shopping from home in your pjs, can’t beat it!!

The range of products is exceptional as we can almost always find some particular item that we are interested in purchasing. Delivery of products ordered is very fast. This is a company that we always go to in order to locate and pay for whatever it is that we are interested in obtaining.

Amazon is easy and convenient. I have had very little trouble with purchases and delivery. Prime membership is absolutely worth the Price with the benefits. Free delivery is fantastic, though sometimes things can take a little longer to get to where I live. Usually items do arrive within the two days like they should. I like being able to buy open box items for significantly less than buying brand new and you can see a description of what is wrong with the open box items, which is usually damaged packaging. I like that I can have things gift wrapped and sent to family members, it makes sending gifts to my in laws in another state very easy. When I lived in Maryland I used prime restaurants and prime fresh all the time, at least once a week. Unfortunately those services are not available in Maine.

Everything I have purchased through Amazon has been more than I expected! I have found everything I was looking for also. The clothes fit, the parts for our new truck work and the household items were easy to find and reasonably priced.

There is the ease of accessing Amazon almost anywhere, add-on apps to compare and track prices. Daily deals allow for not only great specials but also to discover new products easily. Free shipping that is 1-2 days, or incentives to consolidate shipments make for a pleasant experience.

I go to Amazon.com first for almost all of my retail shopping. Great return policies and so many choices. Shipping is amazing, so many items available next day. Almost always have the best pricing and prime is just the icing on the cake.

When I need something out of the ordinary, I always go to Amazon first. I can usually get it fast with prime and I don't have to search high and low locally for what I need. Very convenient and I have not had many issues with products. Always just right and there when you need it!

Pros - I don’t have to go out. Some things are cheaper. I can get items delivered monthly. There are a few things I can watch free. Kindle period. Con-Membership price has gotten too expensive. I am going to have to really look at cost vs use and may have to cancel soon.

Variety of products with fast delivery and easy return program. You can shop with assurance that your needs will be considered under all circumstances. Their customer service people are most helpful for most every situation that may arise.

Only online company that I know of that, even though their calls are outsourced, will still connect you to someone in the US just by asking, and without any hassles. Not to mention their customer service is outstanding.

I ordered a wedding dress using Amazon from BeDazzled. It was delivered earlier than they said. The description was perfect. I ordered it 2 sizes too big and it fit perfectly. I am overly happy about my decision and the look of the dress.

I have always had good results when ordering from Amazon. Some things are pricey but overall not too bad. Always check out the seller to make sure they take returns and/or exchanges. Also ask about return shipping as to whether you have to pay the return shipping and be sure to find out if there is a restocking fee.

I've just had the worst experience with Robert a Amazon refund manager. Very unprofessional loud and unwilling to listen. He literally cursed me and called me out of my name. I am so angry right and my issue wasn't resolved. Needless to say I emailed corporate and I'm now waiting to hear from them. The absolute worst customer service I've ever experienced with any company.

Most everything & anything is available at your fingertips, recently hosted a wedding & were able to get, table linen, apparel, outdoor solar lighting etc. delivered right to our door, which was most valuable since we only had a few weeks to pull it all together while working. The wedding was a beautiful success, by the way!

Great service. Easy process. Easy purchase, cancellation and return. Love it. Prices are not the cheapest though. I always find better deals in eBay. but the delivery and customer service lack comparing to Amazon.

I love Amazon! They never disappoint and I don't even have to leave the house! We buy the essentials and more. Now I can save money with subscriptions on pet food, dish soap and more. Makes life a ton easier being a single mom of two.

I just love the fast service the product and if you not satisfy they will see to it that get a replacement or refund... But I never had a problem. Everything was to my need. No need to worry about not being happy with everything I order.

I can always find what I’m looking for on Amazon, or something comparable. The option of Amazon Prime makes it even better. Fast delivery, and great service. Searching for items is convenient and very quick.

Amazon is always priced competitively and orders shipped promptly. Their customer service is really good. Return policy is awesome. I have always been satisfied with the service and the majority of their products. So far I haven’t had any bad experiences with sellers.

I am now living in the country, farther than I have ever lived from a variety of stores and I don't enjoy driving. Amazon Prime is a life saver! Prices are more often than not the best I can find and the variety of products cannot be beat.

The convenience is great, and they have many hard to find items that I never see when I'm shopping in stores. Everything arrives quickly, too. I recently purchased some flashing LED lights for a party at work, to put in the drinks, and they upped my tips by a hundred dollars.

Amazon has just about everything you could possibly want. Some things they can get delivered FREE to you the same day. Other items may take a couple of days. Returns are easy to send back. The items you buy are quite a bit cheaper than what you would have to pay if you purchased from the store.

Amazon Prime is a wonderful thing to have. When shopping you have a great variety to choose from plus free shipping. It usually comes in 1 to 2 days. Also you get to watch a good variety of movies. There are premium channels you can add on for a nominal fee. I have added on 2 channels. It is very easy to navigate through the website to make any changes. I also have subscribed to kindle unlimited. You have lots of free books to chose from with a huge variety of interest. I read all the time. Although there are great deals on Amazon you will need to know your prices. I have seen some products cheaper elsewhere.

I have had great experiences with Amazom.com shopping. When I have had a problem, they have quickly repaired the order. I am pleased with my experiences with them. All items have proven well worth the price. Delivery is fast and well packaged.

Amazon is the ideal store! I can shop wherever I am and at any hour of the day. With Amazon Prime, I could get the item in a couple of days. At times when the product is not what I expected or if I need an exchange, I could return it and my refund is in my account even before they receive the item. I don't think any other store would beat Amazon!

Anytime I wasn't happy with a purchase on Amazon's site, they had no issues on helping me with returns, refunds or exchanges. Since I am a Prime member 2 day shipping is free on most orders and a boot for watching movies and prime shows on my FIRETV. Shopping online with Amazon is a time saving experience for me because they have everything I need for the times I need to do on the spot purchases from home or when I'm away on business trips.

I love the variety of different items you can find most of the time at a lower cost. I like most item can be order prime so you get them quickly. I even like to just window shop so to speak and see what they have new or something I just overlooked and with them selling for so many other partners it offers more than what you would normally expect to find. Even though buying through out of country partners can be risky I have been able to buy a lot of kids clothes at a very low cost. They are easy to deal with if you need a refund (except for out of the country items) and I have been pleased when having to return items at the quick service.

Overall, I do like the fast delivery on the majority of items purchased. Buying clothing can be a challenge if you are not familiar with the company brands. Most non U.S. clothing for adults run small almost childlike size. Do your comparison shopping, there are some items that you may find cheaper elsewhere. Online returns or replacements is hassle-free and easy. Customer service will return your call ASAP and you speak with live representatives who are pleasant, polite and will help to resolve your issues. There is an new addition to the return policy where Kohl's department store will accept your returns. It is free and easy, the only downfall is if you don't have a Kohl's store near you. You can ship to multiple addresses which comes in handy when you have multiple gifts to send for birthdays, holidays or special occasions.

I buy mostly books and bags on Amazon. The part that has me going back for more is the variety. For books, I can get out-of-print books that I can't find anywhere else. Because Amazon has so many different sources of book sellers, I have never been disappointed when I went looking, always finding what I wanted. The same goes for purses. I have recently stopped buying leather purses and Amazon has a great variety of stores that sell fake leather bags. The descriptions are always spot on, and there is always a host of colors to choose from. I like Amazon for its variety!

Amazon is now by far my favorite shopping experience; not only do they have everything you ever wanted (plus many things you didn't know about) but the recommendations are valuable and even fun to read! My area even has an Amazon store, which is handy for last-minute birthday presents! The prices are right and the convenience (for an elderly senior citizen) is wonderful!

Amazon.com online shopping is always a pleasure for variety, cost and fast free delivery. Got everything, one stop shop. For economy and convenience, the Amazon platform is the best. Safe, reliable and easy returns and refunds.

I no longer bother with retail stores...Amazon has everything I need..(and some things I don't). I can always find the best price at Amazon as I do shop around on the internet for the best price on bigger ticket items...and always go back to Amazon.

With Amazon, you do not need to shop at 10 different stores to find what you are looking for. There is so much variety. I find the product usually arrives far in advance of the date it is supposed to arrive. Great store!

Amazon.com continues to grow in variety/selection. Prices are usually the best online. "Prime" membership allows for free delivery on MANY items, as well as free Amazon Prime video-streaming service. Haven't used their food + free delivery service for food since the prices seem a bit high and selection a bit limited - hopefully that will improve.

Here I find those things I cannot find at other stores and usually at a better price. The orders are normally mailed promptly and any problem is easily resolved. They keep track of your orders by sending a survey and keeping up with your answers.

Amazon has competitive prices on most anything one is looking for. Their website is easy to navigate, save favorites if not purchasing immediately. If one fills the shopping basket, they send reminders. Prime membership or not, I've received purchases overnight without Prime or in a couple days. It's fast and convenient.

Amazon is great for convenience. I work 16 hours days and I do t have time for shopping therefore I use Amazon. Their prices are not always comparable to other stores for instance Walmart. I have found things ordered on Amazon much affordable at Walmart.

They have good customer service. It is easy to return items, and they have fast delivery. There is a large selection of items to buy in many different categories. The online reviews of other shoppers is very helpful.

They have anything you could need and is very good quality, fast shipping and good customer service. I always have had very good luck with them. I plan to continue to use them for my needs in the future.

You cannot beat Amazon Prime! Selection is fantastic, most pricing is just about the best you can find, although I have seen better prices at Costco for their specials, and returns are as simple as it gets. All from the comfort of home. If you are not one who "enjoys" shopping (and I am not) then this is your avenue to get what you need.

I like Amazon because I have never failed to find what I am wanting and at a very reasonable price. Their shipping has always been prompt and on time. If not I have always been notified of the problem and when to expect my order.

They have a large variety of item to choose from but prices on the same item may change from day to day. If you order an item, make sure to see who the seller is even if it prime shipping. If the name look Chinese beware their product are not the best quality a lot of the time. And sizes for clothes are super small! But overall, very quick deliver if you're a prime member!

I have purchased various products from Amazon, unfortunately, some of the products purchased have been less than desired quality. Unfortunately, it seems to be after the return time that you find out the product has an issue, and of course you are now stuck with the defective or bad item. Now they using this Square trade warranty co, that will refund you your money rather than repair or replace the product. This is an added issue not a solution in my opinion.

Plenty of choices, stand behind their sales, and quick deliveries. It is the best no hassle way to shop. When we need something like batteries, just ordered them they arrived next day. No running from store to store trying to find something. Need something last minute for kids school project they forgot to mention, next day. Have more time more choices and options, just love the service, plus the extras we get with Prime are the best.

When I first started buying from Amazon I thought this is great. I can get stuff that's pretty reasonable because when you go to the store to buy it it's a different price. You can also buy groceries, hardware, lawn care, I mean whatever you want. They have it from clothes to refrigerators, car parts etc.

I had no problems selecting what I would like to send to people. The problems started when I tried to check out. I used a gift card and and my Amazon rewards. Then the system froze before the transaction was completed. Due to the system freezing up I lost my transactions so I had to go back and try to remember everything I purchased as well as who it was for then I went to check out and there was no money on my gift card and my points were gone even though my purchase did not go through.

When Amazon kept getting bigger, bigger, bigger - I knew the customer service would go out the window. It has happened! You can no longer connect to a rep, they ask to send you a text, the text never arrives (scam) and then you are forced to go online and describe why you want to talk with someone. Such a waste of my valuable time. About 2 years ago, you spoke with a rep in the states immediately and it was a friendly, intelligent exchange with assistance right away.

Amazon is a great place to shop. They have a very large variety of items and merchants to choose from. Amazon has thousands of retailers as well as wholesalers that offer many different prices and sizes for items. They offer Amazon Prime where you can get 2-day shipping. They also have select 1-day shipping items too. Their return policy is quick and simple, just return your item and as soon as it is scanned in your refund or replacement has begun. Customer service is always there for. I love the alerts that are sent when I am waiting for my package and they take a picture of where the item was left. That is an awesome place.

I love Amazon because they give you the best price, the fact that they have next day delivery and most of all, they fulfill our orders. If you have a return, it goes well if Amazon fulfill the order.

Shopping at Amazon is like a fun adventure! Every time I take a look for a different type product I am thrilled to find what I came for and at a good price point as well. The only time I experienced 'failure' was for women's gloves and they made the return easy and timely. Recently I joined Amazon's Prime program and have saved all kinds of dollars in free shipping; and, I am happy to say how much I am enjoying the movies on Prime. Yes, I would recommend Amazon highly!

Driving in traffic, long stop and go commute, times of road rage, it’s worth the prime membership to not be on the road. Most items are competitively priced, some slightly more. I love the timely delivery. There are many items with free 1-day shipping for prime members. The Prime videos also included make it a bargain. Returns have been manageable but fortunately we haven’t had many just a couple. Amazon is now offering grocery delivery. I can’t wait until it’s available in our area. I’d rather be at home relaxing than on SF Bay Area roads.

I love that Amazon offers many things besides shopping. There is movies, shipping and besides all this, it is easy to negotiate the Amazon site. I have always found what I was searching for when shopping via Amazon.

Comprehensive amount of varieties of items, very competitive pricing, order correctness, ease of order placement, good customer service. Fast shipment of items, Amazon Prime membership with many benefits.

Great customer service on product returns and refunds. Always responsive to customer needs and very accommodating regarding refunds even tho the products might be OK but not suitable to the original purchase.

I find Amazon to meet a lot of the shopping needs that I used to have to go to brick and mortar stores. I find even ordering clothing is a good deal because I can get the variety that I like and the brand that I want.

Amazon.com has pretty much of everything. Once in a while I find a low variety of merchandise that I'm looking for, but not often. They are pretty much on it when it comes to billing. They did, however put a hold on the money for an order on my credit card, then bill to another credit card in my file. This caused a problem, but they were more than happy to fix it immediately. I order from Amazon.com at least once a month. If there is any problem with a purchase, they pay for return shipping and refund your money, or replace an item within a day or two. I'm almost always happy with the products I receive. Great merchandise, excellent customer service and free shipping makes me smile. I keep going back for more.

Amazon offers amazing variety and excellent pricing. Shopping is easy with the search tools offered and there is always a variety of options. I am excited that they now offer shipping items in one package, much more efficient!

Always a great selection and great prices. The website is so good, all others should strive to be like this. It is the one I compare all others to for ease of shopping and checkout. The return process is painless as well. I use other shopping sites, but I am always comfortable on Amazon.

I love the convenience of ordering online, however the delivery system for this company fails in many ways by having "lazy" delivery individuals deliver the products. I have had products wet, muddy, run over, and simply lost in a place not visible to retrieve them. This is an ongoing problem with Amazon. They need their own trucks and driver to eliminate this problem.

If you want it Amazon has it. Amazon is very competitive on price and delivery. When I search for a product I always turn to Amazon. The products available is amazing. I have very rarely had to make a return but the one time I did it was a flawless experience.

Very satisfied with overall online service. Never had an issue with my online orders. Always received my Amazon Prime deliveries on time and in good condition. The drivers were very pleasant and friendly. Thank You!

Amazon almost always has a product that will meet your needs, but they are not always the cheapest. I find Prime to not be the good deal that it once was. Many more companies now offer free shipping and are beating Amazon's prices!

Amazon.com is really a very good place to purchase many items at great prices. They have a great variety of items and they ship right away in most cases. They have excellent customer service because it's very easy to return anything and they pay the shipping. All you do is take the package to a UPS or other place where they accept Amazon returns and you use the label they email you or you can even print the label or have them print it. Also there's Amazon Prime which is great for those who buy and want to get the items the next day. With Amazon Prime also has movies which you can watch. This is a great deal and I recommend Amazon highly to make purchases and then watch some movies!!

I love shopping on Amazon because I can find just what I'm looking for the majority of the time. I'm 75 and it is a big help not to have to go shopping all over looking for what I want or need. The pricing is very fair and I can save additional by being a Prime member. I love being a Prime member for $12.99 a month because anything I buy is shipped to me free and I can send it back also and it doesn't cost me anything. It's a win, win situation. At times there are discounts also and I can watch movies for free also. I like it better than Costco and I've been a Costco member for years. If I need to call about something, they are always polite and nice on the phone and treat me with respect. I never thought I'd ever order online but Amazon changed my mind.

They have everything or anything you are looking for and from the comfort of your home. I’ve ordered for years from Amazon and almost always satisfied. Items are delivered quickly as well. Great online store.

I purchased #300 worth of Amazon Gift cards. My friend was in need of money fast and had no transportation for Western Union so we came up with Amazon Bucks, anyway I purchased $ 50 at first to see how it went. It sailed right through. So I purchased the other $2560. That's where the games began. The Amazon policy is the card (Mooney} is delivered to the recipient within 5 minutes of Amazon getting their money. They even send a nice note via text saying it will be to the recipient within the 5 minute time frames. Well hours pass by and no money. So I call Amazon who informs me they have to verify my account info before they give my friend the money.

I always check Amazon to find the product or item I am looking to purchase. They have a variety of prices and sites to compare with my search. After I order, the shipment tracking is spot on. It’s really the Google of shopping!

Prices change very often which does make shopping at Amazon somewhat difficult to save or be presented with great offers. Also taxes must now be paid so value has become somewhat less than before. Variety keeps us coming back.

Amazon is a place where you can find whatever you want. The items you want are always available. You can always find your size and color. You don’t have to worry about salesman being rude. You can shop any time of day and night. It’s doesn’t matter the hour. They are very convenient and reliable. You don’t have problems sending items back. I don’t have to stand in line and wait for payment. I don’t have to worry about the weather or parking. I don’t have to running into people. The items come to my house. Everyone should use Amazon for buying merchandise.

Love Amazon. Always compare prices to different stores, and Amazon is always the lowest. Plus being a prime member you can’t be the free shipping. Always has a great selection of different products I’m looking for, always gives great details of the products.

Amazon always has what I'm looking for. You can literally write anything you might need and there are so many choices. I love that there is always reviews of people that is trusted so I have an idea of what I'm getting. With Amazon prime, everything comes so quick, it's even better than actually having to leave the house in the cold and doing it from the comfort of your own home. Also the customer service is usually super helpful and they do their best to satisfy their customers.

It's more than just the convenience and variety of products that Amazon offers. It's the security, the return process, the ease of buying, the trust this company envelopes. I always feel secure when purchasing from this company and know that if I am dissatisfied for any reason, I can return or exchange my products, no problem.

Double edge sword here.... because of online sales often we cannot find a product locally. So we HAVE no other choice but to search Amazon. They usually have what we need. And that is very much appreciated.

I’ve never been disappointed, if I have any issues with my order they always fix it no questions ask. Good quality product and excellent customer service. Where else in the world you can go and get service like this, I’ll and that question myself NOWHERE. Amazon speak for itself. Everyone in the world should shop at Amazon, they are take over the world. I’m so happy where I found out the they own Whole Foods, that one of the favorite place to shop.

You can purchase just about anything on Amazon. The prices are very good, and delivery is fast. Items are nicely described. You can rely on them standing behind your purchase should any issues arise. I did the majority of my Christmas shopping there. Prime is a great feature offered too.

Amazon has anything you need when you need it and most items ship free. Prices are average to local retailers thou you don't have the hassle of having to go out and search for it. Overall Amazon is the best online shopping website available in my opinion.

Amazon's shopping is amazing. They are so fast it's kinda crazy and they have great customer support! They also have a very large selection and they are far more trustworthy than 99.9% are scams or send stuff so slow you forget you ordered it. Stick with Amazon. China can keep wish.

I Was disappointed in my purchased of a fondue pot because it was used. I had to clean it up. I did use it to make sure it at least worked. I tried to contact Amazon to let them know but there is not an easy way to complain so I was only able to leave it the review.

I have a prestigious company in Florida with more than 65 products my Brand, I invested heavily in acquiring new stock to sell at AMAZON SELLER, but I have been trying to get in touch for 10 months to find out the reason for the blocked account to sell on the portal. Various appeals with no return whatsoever....

I called them to let them know I couldn't get into my account bc the temp password they were sending was not getting to my phone # or my email and I had waited for a long time. They asked me for my Visa expiration date. Mind you the one I had on file was already expired. So how was I going to recover it? I gave him my email and he proceeded to be condescending, asked about my last 3 purchases. How the hell am I going to remember that as well? I told them 2. He said, "Oh well so I can't help you." I said, "So how am I going to get into it." He said, "And oh well make another account." I said I can't bc my email is attached to this one. No help, condescending and he sounded like I was bothering him. The worst customer service. Taking the money is easy.

So this last Black Friday I ordered a 75" TV and selected the option to have it delivered the following Tuesday between 12 and 3, well it never showed up and no call or email as to what happened. So I call and they tell me it's lost and cant find it so the shipping manager tells me hes canceled the order and orders another TV to be sent the next Monday, that Sunday I get a TV delivered, I thought it was the replacement and set it up, then a week later another TV shows up which was the replacement.

If you don't regularly use an Amazon account, I HIGHLY recommend you go in and completely clear all your information off of amazon and then delete the account completely. Apparently they let hackers in to change how you can log in but they won't let you in to your account unless you provide a gov't issued photo ID. A hacker in Portland, OR was able to access my amazon account. They then placed an order for 10 video games (easily resold) and used my saved card information. They then used the amazon deliver to a guy on a street corner service to avoid giving out an actual address. (I got this from the second person I talked to who wasn't supposed to tell me that much.)

Order ID: **. I ordered a LG monitor on Order date. 19-Jan-2020. Order # **. Order total - 29, 999. 00 (1 item) with the name of Pradeep ** and it arrived on time but it's not in working condition, it was not even bubble wrapped. So I requested for refund and was told that next day product will be picked up and then refund will be issued.

The past two weeks have been the absolute worst Amazon delivery experience I have ever had. Twice in one week they sent my order but wasn't sure what happened to it, then this last order I am waiting on was sent to wrong place and "should be here by tonight" regardless, this is becoming a bad habit. Also it seems their new form of refund is to put it on an Amazon gift card. I don't think so. I really don't know if I will be purchasing anymore from Amazon. I cancelled my Subscribe and Save because I could see it becoming a nightmare if this is what I am experiencing with single orders. The good news is today there are so many more companies offering the same service as Amazon. I was a very loyal customer of Amazon but I will not be renewing my membership.

Used to enjoy shopping with Amazon but returns are increasingly more inconvenient. I get having to go to a physical store to do this but I have had back to back to back transaction barcodes that do not get processed. This means no refund recorded so now I have to spend time calling to ensure I get refunded. And even when I provide my tracking number, customer service treats me like a shoplifter for crying out loud. My last few transactions have become a hassle which defeats the entire purpose of shopping with amazon in the first place. If the pattern continues then I'll just go start going back to brick and mortar stores...

Waiting for a bed frame. Lost by UPS, Just one of those things I know. But this was a replacement order because Amazon sent me the wrong size previously. Weeks later still sleeping on the floor. Guess the big company can't send me a new one until they get their money from the other big company. Nice service.

HERE IS A COPY PASTE OF WHAT HAPPENED TO ME. This is now the 4th time in a row that Amazon has sent me defective products that had to be returned. This time I got you. When I received this product the plastic water receiver was broken off and loose in the box. I also discovered a note in the box written by a previous customer saying that A PLASTIC PIECE WAS BROKEN AND LOOSE IN THE BOX FORCING A RETURN! It went on to say that being a loyal Amazon Prime customer they were disappointed at having to return the item, and hoped Amazon would be more careful at packaging.

I ordered a book for a gift. It was due to arrive last week, very important to arrive on time. However, being that it was not delivering until the following Monday which was last week 1/27, Amazon issued me a refund for the inconvenience, and I would receive the delivery late, however free due to the delay in delivery. I check this morning and the status states that the delivery was made on Monday at 11:03am, this delivery never happened. So customer service advised to just re-order the item with the refund money. I asked for a Supervisor and the supervisor, was very rude and also told me to just re-order the item with the money they refunded me.

I've been Prime member about 12 months and the last 2 months it's been 1 big headache trying to get my orders to my address. Keep in mind it has been the same address as when I first started ordering from Amazon but in last 2 months they would make one mistake after another by getting lost in transit or delivery to some other address. I am through dealing with such inadequate business. I have cancelled my membership and getting my merchandise from another supplier. I am much happier now since I have left Amazon.

Offered a promo for downloading their app and signing in for the first time with it. Did just that and I got a notification stating that my promo was denied. Contacted customer support and was informed of certain other "criteria" that was never initially stated. Went up to an alleged supervisor and he didn't solve the issue. Asked to speak to his boss and was denied. Have screenshot proof of the entire thing.

I have purchased an HP laptop on 26th Dec 2019 and since that time I am waiting to receive it. First time 10 days ago I called it’s customer service. After being hold for several times (almost 40 minutes) I have been told that laptop has been shipped to some country in Asia on its way to my country South Africa!!!! Then there were a typhoon or something like that which cannot Sedghi delay. Within 3 days I should expect my laptop.

An item supposed to arrive Dec 19 (please note I pay for Prime) didn't. I inquired several times. No response. Finally in Jan I am told it must be lost. They then re-order. No apologies and they continually tell me 5 bucks max compensation. What an insult. Jan 28th still no item. Reach out again, same bs. One rep continuously says 5 dollar max then goes to 10 then goes to 15. LIES. The manager comes on and says 5 max compensation and can't authorize more. NOT READING THE ISSUES OR SITUATION AT ALL. This whole thing made me 100x more upset. I sent several emails in all ignored.

I have never written a review for an Amazon product. On my first attempt it told me I wasn’t qualified to write a review. Well amazon I have raised millions to support research and education. I don’t need a company that is destroying the real Amazon rainforest for profit to tell me who is and who is not qualified.

I ordered a rechargeable dog nail trimmer from Casfuy.com and received it in two days. It’s very quiet when operating. Lightweight to use. And has two speeds. Does what they said it would. Grinds pet nails.

I ordered 3 set of shelves from Amazon. Within 30 days of my purchase the shelves were almost half the price I paid for them. I contacted customer service and they refuse to price guarantee their products. This was not a 3rd party seller it was actual Amazon. Customer service just reads you a script when you call. They told me to take the shelves down and ship them back and then reorder at the new price but now they are sold out so how I am supposed to do that? They lost a loyal Prime customer.

US customers need to begin to boycott Amazon and their miserable India support centers. Make this company that pays no federal taxes employ US workers and end the miserable service we get from India. Jeff Bezos is a soulless blood sucking parasite.

Third party sellers will get away with selling cheap aftermarket junk that does not fit properly. They will not help you. I have tried to contact and goes back to a bot. The item will cost me more to send back than its worth.

Most people love Amazon. With my experiences I don't have a clue why. I have had two packages left on my porch in a low rent area in a weeks time, and they have been immediately stolen. Amazon only offers 1 pickup hub in Utah out in the middle of nowhere. I checked their site and it claims it will drop off the packages in a secure location or wait until they can contact me. I have had several other problems with my orders coming incomplete. They refuse to replace stolen items.

I haven’t received the product that I purchased on 23.Dec.2019 from Amazon. Although more than 12 days have passed since the promised delivery day, the product is not shipped to me. I reached out to customer service officials, but they can't tell me where the order is.

This was an Amazon survey that it asked me to fill out and take advantage of a free gift. All you had to pay for was shipping fee. They then charge you a monthly fee of $59 which you have to call in to cancel. I tried calling the line multiple times. It just hangs up on me and I havent had a response to the email. STAY AWAY!

I purchase in the Black Friday sale, not only did not receive my goods after a lot of excuses. Three weeks delay. I was told tough, they just put the money back in my account and were not interested in me. As you can understand I no longer use or recommend Amazon, better companies out there who care for their customers.

I have found Amazon nothing but the worst experience of my life! I opened up a account with my husband to buy baby stuff. The first purchase was good. I then added my credit card and amazon blocked me. After sending all the documents they require I haven't heard a single word back. I then used my personal old account, again I added my credit card the transaction went through only for it to be followed up with a "there is unusual activity in your account" email. Then I got reinstated after many documents and emails were sent. I made the purchase again, only to be BLOCKED AGAIN!

My products are sometimes delayed to 2-3 months. The customer service refused to take the blame and said that I must contact the seller. I told them I wanted the product so he said he cannot do anything and I shouldn't order from Amazon if I'm unhappy with the service.

I am a LONG TIME frequent Amazon buyer. I have loved Amazon, and am still grateful for them, however I have watched the many things deteriorate over the past couple of years. I always counted on VERIFIED PURCHASES - keeping in mind that some sellers DO STILL buy their own products or have others do so in order to boost the ratings. However recently I am APPALLED by having received 2 snail mail letters, from 2 different sellers I purchased from, offering me $25 and $15 'e-gift cards' for a 5-star review and they also say "Please do not mention our gift card in your review since our lucky customers are randomly selected." So they are wanting to hide what they are up to. Amazon needs to get on top of this. I would not take money to do a 5-star review when the product wasn't 5-star - but MANY people would - and I'm sure DO. So I am sick that I can no longer trust even Verified Purchases.

I have been doing online shopping at Amazon for a long time and I have found everything I needed at a great price. They offer free next day shipping. If you are a Prime member the cost is $6.95 per month and if you are not a prime member you can get free 2 to 3 days shipping if you spend $25.00. They have excellent service and their prices are very low, that is the only company I use to do online shopping with.

After I order, almost delivery date is coming, I got email from Amazon, my order undeliverable, no explain. Then tell me “You will get your refund about 5-10 days, if not get It, please connect your bank”. After 10 days, I connected amazon service. Ask my refund, get answer “Wait 3 days”. I want reorder, ask the service to no charge express delivery for my order this time, because I want my order as soon as possible, the guy tell me, "Show your order first, then give you refund." After I order, I found my delivery charge still on my bill, the bank not get refund. Connect customer service, the guy told me can’t do it... My experience was so upset, I want the people know about it, pay attention.

On the 10th of jan I purchased a camera on Amazon Australia for $499.96. The following morning I checked to see if it had been sent. I checked the tracking number and it was a Chinese tracking number that had been sent on the 31/12/19. As this was sent 11 days before my order it was clearly not mine. I went to contact the seller and he had removed his store from amazon. I contacted amazon and told them what had happened. They said they would investigate.

Have had Amazon Prime for about 8 months, in the last 8 months I have had 1 to 2 deliveries per month that are NOT delivered in the stated delivery at the checkout on Amazon prime, why waste money on the Prime membership if they won't stand behind the delivery date? When I contacted Amazon they stated it was the suppliers fault, well that's not my fault, I then asked for 2 free months of Prime and they said they could only offer me a $5 promo, they are happy to take monthly $12 but not fulfilling their end, in my opinion Prime is a scam.

My order showed it was delivered. It was not. It’s been 4 days and no contact number to call Amazon. Very frustrated. I want my product, but no way to contact amazon. Sent an email and still no reply!!!?

I am so angry at Amazon right now. I ordered a NEW water filter for my refrigerator. When it arrived, the box was ripped and banged up. I thought it was just a warehouse or shipping issue. Then when I opened the box, the filter unit was scraped and look old/used. Still hoping, I installed it and ran the water for 3 minutes as instructed. The (polluted) red light stays on - meaning, not only is the "new" filter not working, I believe it is a USED filter that has been sold to me as new. Disgusting.

I ordered a Timex watch. I received 2. Called Amazon and they sent me a code. I cannot print this code. Called again. Asked if they could send me a label to return. Was told they couldn't. Spoke to 3 different people. Couldn't hardly understand. Finally gave up and hung up. I have purchased over 50 items in the last month. I have Prime but I will not purchase anything else because of the return problems. Can't talk to a person I can understand because they are all foreigners and very hard to understand. Be careful when you order because it is a problem when you need to send anything back.

Ordered several items this week in two separate orders for items that were needed immediately. Was guaranteed to arrive within 24 to 48 hours. Both times the package not only did not even arrive on time but it never even made it to the fulfillment center. Don’t bother calling to complain. It won’t matter as the employees there have absolutely no power and cannot think outside the box to resolve an issue and will not be able to help you nor do they care to even help you. For the items I ordered I could’ve easily have picked up those items over the weekend at a store but because Amazon prime guarantee delivery by Monday it was fine to wait a day. We are now at four days past when promised and still no package and still no resolution with Amazon. They do not care!!

I've closed my Amazon account twice. The final straw was a Prime item that didn't come, and the rep said it's because it was shipped from another state. As we know the only exception to that rule is if it is shipped from/to Alaska and Hawaii and the exception of a natural disaster or severe inclement weather (typically a major forest fire or a snow front in central US).

I bought this off Amazon, it lasted 3 months before breaking. Amazon won't accept returns and Vornado says I have to exchange, no returns. The service rep for vornado claims it is not a space heater. It is a heat "supplement". And she claims none of their models heat over 250 sq ft. Nowhere on their amazon ad does it state these things, and I don't believe is in the manual either. This is deceptive marketing. I had a cheap heater last me 5 years. This lasted 3 months. Her reasoning of why it broke is because I used it without another heat source and my room is 350 sq ft. This is ridiculous. Nowhere does it state a criteria for the unit to work "properly". If that was the case, I would simply be cold but the heater should still work. If it can't handle the cold and breaks, then it is inherently a defective heater by design. Yet I'm now forced to keep getting defective replacements for a defective product design. Vornado has been plagued with recalls.

Deliveries arrive in cheap, flimsy boxes that cannot handle the weight of multiple orders. Fragile items (separate orders) are included with heavy items without packing material to keep items from crashing into each other. All my shipments arrive with broken packing tape. Sometimes the boxes were not even sealed correctly. I have had liquids leak so bad the contents & the shipping box arrive soaked & ruined. I would think it more cost effective to have better picking, packing & shipping protocols than cover replacing items (duplicate items shipped, shipping the original order, shipping for the return & shipping the replacement). Complaints to customer service has not made any difference.

I loved shopping here and the they began to go down hell in a handbasket. Upon trying to place an order that came was supposed to be 70% off at check out. The item wD was not ringing in that way so I contact the customer service representative and after explaining what the issue was she put me on hold to speak with her supervisor. She then came back in to tell me that because they couldn't see the discount on their end they were not going to honor the discount. I explained that I had just ordered the same thing the day prior and received the discount at check out and that they could look at that order being that it had not shipped yet, they refused. I also offered to send them a screenshot of their own advertisement and they said they can not receive emails with screenshots. Back to being a loyal customer with Walmart and Zulily.

Like other recent reviewers have said, I too was locked out of my account through no fault of my own. I received emails over and over notifying I was locked out and what to do to get it reactivated, which was reply to their email with information. I replied multiple times and just kept getting the same email. I called customer support and got an outsourced employee, I'm sure from a different continent, whom I could barely understand and she apparently couldn't understand me either, because all she did was start another round of automatic emails about my account being blocked, and what to do, which I had already done multiple times.

My account on Amazon was compromised Dec. 27, 2019 and has not been rectified as of today’s date of 1/16/2020. 9 purchases were made using my Discover card, 9 reviews were made under my account, numerous password changes - none of these were made by me. I have spoken to at least 8 different CS reps, each one telling me the matter has been resolved, “no need to worry”, “it was not handled properly by last CS rep”. I woke up this morning with an email stating that “per your request, we have successfully changed your password.” Time sent - nearly 1:00 am, while I was sleeping. No, I did not request a password change. Asked CS to delete reviews not written by me. They said they would. They did not. Promises that Security division will notify me within 48 hours. They do not. Where does a customer go to get help? Seriously?

The Customer Service at Amazon is overall very good, at times I do run into an agent who is not that helpful. The shipping department though, at times packages are not secured properly or dividing up a small order into 3 or more packages. I have been a customer for 7 years and the shipping could be better.

Honesty and fairness. Ordered a series on prime. Season 1 was $1.05, 2nd season was $14.95, 3rd season was $14.95 and it showed the last 3 seasons were $14.95. But after watching season 3 the price went to $29.95 for season 4 and showed season 5 & 6 $14.95 each. Now I'm almost done with season 4 and they jacked season 5 & 6 up to $29.95 each. Amazon has slowly become my go to for shopping over the last year. I'm going to cancel after this year and start shopping other online competitors. This is just wrong and price gouging.

I have been locked out of my account for 5 days. And every yahoo I talk to says the same thing.... An email will be sent, follow the instruction. Did that....5 times on 5 different days. Been Amazon for many years. Not anymore.

I never had a problem with Amazon until one of their dumb drivers broke a tree on my porch! Then the trouble began.. I was really upset because it was a 4 yr old fruit tree and the jerk took picture of the package he chucked over the wall but made sure none of the destruction was in the picture. I immediately contacted Amazon, and it took them forever to give me a check for reimbursement. Then all of a sudden my packages weren’t coming to my house. The drivers were arguing with the management of my apartment complex. Some lied and said I wasn’t home, made every excuse in the world. I called about that issue because I am handicapped, and I expect my orders to come to my home. Then I found out someone changed at amazon changed my preference without my permission. I asked for the name of this person but they would not tell me.

I have been a Amazon prime member for years and have never had any issues. I even opened a business account a few years ago, again never had any issues until just a few days ago. Couldn't log into either of my accounts. Received an error message that I'm temporarily locked out and to contact customer service for assistance, which I did. Had to answer some questions and then was told I had to wait 24 hours and someone would be in touch with me and unlock my account. NO ONE called me! My accounts were still locked so I called again the next day. I was told that they are behind and I just have to wait! No one can tell me why my account is locked because my account is locked. WTH!! POOR POOR customer service! Before anyone locks your account you should call them! I am so disappointed with how I was treated. If this is how you treat your customers, I hope you get treated the exact same way!

Amazon was eventually able to resolve this issue.

Lately, all orders that are "Fulfilled by Amazon" have been very slow to process and ship, to the point I am going to return to paying a few extra dollars to buy local. My last five orders, only when I contacted Amazon to question why so slow, did they seem to jump right on getting orders processed and shipped.

Over the last year or so, a number of purchases have been improperly packaged for shipment, left on the side of the road or in other insecure locations, damaged in shipment, or the latest incident, mis-delivered complete with a picture that is not of my property as anyone with Google maps or similar could see. The picture showed that the item was improperly packaged as well (item was not packaged at all, the product was in its manufacturer's box with a shipping label stuck on). There seems to be little understanding at Amazon of the amount of my time they are wasting, having to return or reorder items. I will give them credit for being prompt in handling the issues, but I have no interest in continuing with a service that is no longer reliable nor of acceptable quality. I use Amazon Prime primarily for shipping, have subscribed since Prime began as a shipping service, and will give Amazon one more chance before I cancel my prime membership.

Regards to order # **. Unhappy with the level of customer service for being a billion dollar company. I had a order that was shipped Aug 30 2019 that was missing, they took a pic of the items set on my front door and that was enough for them to not even take a look or start a claim. I am never one to cheat someone even giant businesses of business and I feel that the representative(s) assumed I was trying to. I had to argue with customer service rep for an hour+ and they never even offered to start a claim, they said I needed to file a police report for my 160 dollar order in order for them to even look into it. Meanwhile your CEO makes 7000+ a second and your company makes hundreds of billions a year.

If you are a Prime Member, you get priority shipping, so they say. Their ads say "guaranteed delivery tomorrow". Well, know what? Tomorrow comes and goes and the delivery does not show up. When you call them about it, they offer excuses and give you $5 for your troubles. They should be investigated for the lies they list on their website. This has happened to me twice in the last week. I will NOT be ordering any more office supplies from their website, their failure to deliver as promised literally stopped my business for an entire day. Be aware if you order from Amazon, you will NOT receive the delivery as promised. It will come one to two days later. Best to go to the store and pick up what you need.

I have tracking number and return labels where the items were returned. They refuse to refund my money. The packing return label has both items on it and both items were returned but they still refuse to give me my money back. Have spent over three hours on phone with them. They will not put me on the phone with someone in the US that can understand me. And they keep saying the same thing over and over. They can refund till they receive package but they don’t understand they have already received package.

Never shopping with Amazon.com again. I ordered 2 items in late November-early December 2019 for Christmas. I selected 'standard delivery 3-5 days and paid for it, with no indication that delivery may take more than 3-5 days. One of the items was cancelled- but they couldn't be bothered telling me this until after Christmas. At least I got refunded for that item, but still a major inconvenience when you're expecting it to arrive for Christmas. The other item did not get delivered till 11 January. They should not state that the delivery you're paying for will take 3-5 days if it will actually take over a month.

I pay over a hundred dollars a year for my Prime membership and their shipping just gets worse and worse every year. To increase cost savings, Amazon now hires incompetent drivers instead of letting UPS deliver their packages. Unlike before, Amazon does not offer coupons or discounts if they mess up on deliveries. Amazon also doesn't have the best price in most cases. With the increasing number of online shopping nowadays, it doesn't make sense to use Amazon anymore given their loss of competitive advantage in both delivery speed and pricing.

The application that takes automatic payments is a bit sly. It took my annual payment without adding up the tax for me and letting me know how much it would be taking. Then, when I complained to online service chat, I got two people who could not help me, the second of which was sarcastic and devious, and then hung up on me. The application itself, I'm told, is designed to disconnect after 2 minutes. 5 seconds hadn't passed after his last snide comment before I got the "please wait for the next available representative" which I had not been expecting, nor had I agreed with. It was during this second conversation that I had found out my Prime account had been suspended due to confusion over the payment. This was not the case before, when the payment had declined because I had loaded the amount advertised onto my prepaid card instead of the amount the application decided to take without telling me.

I ordered so many items from Amazon Prime in New year. Half of the items never arrived and showed delivered. I had to call several times for a refund and then they told me they cannot provide me a refund unless the investigation is completed. The customer service was rude to me as if it is my fault.

I purchased sushi at Amazon Go store at Rockefeller Center. It was frozen before, 100% I am sure. I can't tell everything was frozen. My sushi was frozen because I can see the vegetable color was different, fresh and after melt. This is not one time experience.. so I hope someone check.

The last 7 months I have had to return several items due to items that were defective, lack of support on items or items that have missing parts. Just call Amazon and you will get an overseas operator that you can hardly understand. NOW Amazon refuses to post my Feedback for a missing bracket in a motorcycle TPMS. Well Amazon, you can take your Prime membership and keep it. I WILL NOT RENEW MY PRIME.

I ordered a common product which I have ordered before from this and other sites that has always shipped same or next day. Only now Amazon has decided to punish shoppers who accept free shipping by delaying the shipment of the order. Order was made Thursday morning. It is now Wednesday afternoon and a label has not been created. When I took the time to call on Monday I was told there is no issue. It's only because I chose the free shipping that my order hasn't been processed yet. I guess I'm done with Amazon. Other companies that offer free shipping still ship in a timely manner.

Updated on 01/26/2020: I ordered $600 worth of Xmas gifts and never received any. Went 2 weeks back and forth with them and told so many different things and never refunded my money. They are disgusting and will never use them.

I've been a Prime member for a few years. Since we started, we've had packages lost in transit, delayed, never delivered. We've had them arrive damaged, or even wrong items sent altogether. When contacted, if customer service even cares, they ignore your complaint, offer a refund then demand you return it (yes, items we never got), or give you some lame apology from a script. Sometimes they offer a courtesy credit. Their new delivery service is a joke. Almost every delivery, the carrier didnt come into our building to leave the package. Yes, our delivery instructions include the door code. We've updated it, even given our number to call with issues. They just dont bother.

We bought a PS4 system, we rec'd broken, crashed. We call the customer service for replacement, we got the shipping label. 2 week we rec'd our fund short, we didn't got a replacement and we lost monies also. Called the customer serv. requesting the different the answer was a promo. credit nonrefundable, I didn't need return the item and you directed me to do that, you fail to exchange it. I need my refund back! Poor customer services. Poor company quality. You should bought item consider as new but it's not. Look how the delivery people threw the items at the door in the rain or mud, they don't care, very neglecting.

Hey Jeff Bezos why don't you spend $100,000 of the 10 billion dollars you earned last year and hire some customer service people!!! Bots don't do it and the individual I chatted with, on a delivery never received, seemed to be about 12 years old! SO FRUSTRATING!!!! Did they ever have good customer service? It seems as though once upon a time they did but that is now gone with the wind. I am cancelling Prime, cancelling any open orders and will stick to eBay. Too bad someone else can't get in the game to get these ** some competition!!!!

If I could give zero stars I would! Amazon used to pride themselves in great customer service and timely deliveries. Now they have robots who just repeat a script when you call about your item. It’s always the same answer every time. The past 5 orders I ordered prime, arrived late. The driver did not read the instructions on how to gain access to my apartment building. How do 5 or more drivers not pay attention to the notes on the account. I canceled my prime membership, why pay for prime when they never deliver on time, and stopped ordering from them. They are shady. I’d rather spend a few more dollars and support other businesses. Amazon is just about profit and volume. I really hope people stop ordering from them.

I had not received 2 of my items I bought for Christmas. They said delivered and they was not. I contacted customer service and was worried they would not make it for Christmas. They did!! Thank you Amazon.

I love the products and customer service experience. I shop online more then go into stores because I feel that is more convenient for me as far as time is concerned. Viewing readings from the companies makes me feel more at ease in order for me to shop with a particular store.

A number of times I have returned an item I purchased from Amazon, and they are very quick to issue a refund. I purchased a TV from Amazon, which was sold by Best Buy. Little did I know that when you purchase something from a supplier other than Amazon, it could take over a week to get a refund. I have gone round and round with Amazon, and they keep telling me I have to deal with the seller, Best Buy. It has been over 2 weeks,and still no refund! My answer is, I WILL NEVER BUY AN ITEM ON AMAZON THAT THEY ARE NOT THE SELLER, AND I SUGGEST THAT OTHERS KEEP THIS IN MIND!

Amazon sent me a broken generator, I returned it. Then UPS lost it and said it was Amazon's package so they had to deal with it since it was a return label. I have spoken with several supervisors, nobody could understand what happened, they kept telling me the package was in Texas, for a month. UPS lost it in TX and Amazon kept telling me they would give me a refund when it was returned, UPS said it was officially lost. Once a supervisor named Poleen finally got it they said 3-5 days for the refund.... and so did the next two people! I'm on the chat now with another saying the same thing... It's been a month.

Today the delivery man came with the product. I had opted for payment by cash. Still he argued with us to pay by debit card. I rely on Amazon but the delivery man was third class person. He interfered when I am and my husband were talking. Such a stupid fellow. Street guy. No manners. No fear of law. No ethics. Doesn't know how to talk with female customers. Amazon wake up. Are you going to harass customers with such poor and cheap delivery men. Is this biz guys? Amazon with this treatment received customers will surely think twice. It's certainly not safe. Pls think over it. Kick out the delivery man who came today at our residence. With such rude behavior....don't wish to write further. But I am terribly angry and shocked with such raw service.

*Buyers beware.** Amazon prices are NOT best prices out there... With zero brick/mortar overhead and numerous documentations of how they squeeze suppliers one can only assume they are increasing their markups! Have been a long time -loyal Amazon Prime customer but have had some real unacceptable customer service of late. Truly seems like they are increasingly less appreciative of their customers and double check their prices as they seem to be increasingly getting less competitive/ leading (put these two together and you figure out what their focus i$).

I've been an Amazon Prime member for several years now. I don't typically have many issues. I have had to make a few customer service calls, and was pleased with the outcome. My complaint today is about the 1-2 day delivery. I have had 4 orders in the last two months that were ironically scheduled to be delivered on a Saturday. I don't know what the issue is with Saturday deliveries. But, for each order, the order has been rescheduled to Sunday-Monday for delivery. The "generic" reason is always, the order went to the wrong facility. The message about if I don't receive the order, I can cancel or order again, is also always attached. Well for each order, I have had to cancel. Because, of course I never received on Sunday or that Monday. I don't know what's going on, but it is really getting to be annoying. I think Amazon is getting in over their heads with Prime, and their delivery guarantee is no longer a priority.

I recently bought an item through the Amazon website. The first time I received the item it was returned to the shipper, due to missing pieces. It was a return and replace. The second delivery of the product purchased had the same issue, it did not have all the pieces. The description on the Amazon Website also described what would come in the package. After 2 attempts to purchase this product, Amazon sent me a notification asking me to review the product and my experience. I did not place in vulgar, bigotry and derogatory comments in my review and submit the review to Amazon for posting at a 1 star rating. I was notified after their review and in formed that it would not be posted publicly for it did not meet their guidelines. The guidelines they sent with the review was read through by me and my attorney with neither one of us finding a review violations.

I used to do at least half of my Christmas shopping with Amazon, but this year they have lost THREE packages, one with several items and when I contacted them they weren’t able to deliver them again (I was really running out of time), since there was a third party and didn’t offer any solution, just a $5 credit for my next purchase!! That didn’t help at all of course!! Also, the returns now are more difficult since I need to take them to Kohl's (just a few stores, the closest one is 30’ from my house) instead of UPS. I will cancel my prime membership and will do my shopping somewhere else from now on.

I was skeptical about ordering expensive items from Amazon due to all the package thieves out there waiting to steal packages from your porch, you at home or not. I was relieved to note that the item I purchased, due to the price of it required an adult signature upon delivery. Unfortunately, this particular delivery driver can't follow simple instructions. The package tracking indicated the package should arrive before 9pm that same evening I ordered it so I made sure I was there to sign for it. I continued to tracked the package on my mobile phone throughout the evening. That didn't work too well because it didn't update until 7:15pm which showed "out for delivery" until the next morning.

Every time I receive anything from Amazon that is woefully and negatively different from the ad photo or description on Amazon, you can bet it’s from a seller in China, and I am sick of it. This problem has been going on for years, and Jeff Bezos obviously has no intention of addressing it or changing anything. I have completely stopped buying clothes on Amazon for the reason that they all look like rejects from a sixth-grade sewing class.

I’m very frustrated with Amazon. When you advertise guaranteed delivery within a certain time frame for a certain product, you need to first make sure you can back up what you advertise. You shouldn’t tell your customer service representatives to tell customers something that isn’t 100%,true. Also, offering a customer a credit to their account for compensation for being unable to fulfill advertised promises is a slap in the face. These credits have many restrictions - you make it where you can only purchase something that is made by amazon. Your company is already a multi billion dollar company, I don’t think it would break your company to issue out a credit without restrictions. You are offering the customer a credit that will cost amazon maybe only pennies to give.

I'm upset to have to write this. I've been using Amazon for many years with 5 star service. Being an extremely important purchase for a special occasion my trust was with Amazon. The purchase was made on Dec 30 a guitar plus I paid for two day shipping at an extra cost of 20.49. Today I received a notice the product was shipped and would receive it on Jan 17th. I immediately called Amazon. The agent was sympathetic and could not do anything but give me a credit – no refund. Amazon said It was the fault of the reseller whom I chatted with. They said it was shipped by amazon not the reseller. Here I sit with finger pointing like children. Amazon could take a higher road and admit it was their fault and do something worthwhile. A musical instrument is under great stress during winter months due to temperature and humidity changes. I'm left with all the issues of this situation with no solution since Amazon has my money.

After several weeks my issue has been resolved. After the third request the Amazon seller, Climatic Home Products responded. They apologized, told to scrap the hood and issued an RMA (Return Merchandise Authorization). They notified me when the new hood was shipped and gave me tracking information. When I received the second hood I compared it to the first. The box was different with protective card board along the top edges and strapping. When I opened and visually examined the hood the buttons are in place. I also noticed a protective blueish film on the top of the hood. The first one did not have this film. This leads me to think the first hood was returned by another customer and they tried to stick me with it. All's well that ends well except my project was delayed for over a month.

I've been very disappointed with Amazon lately, I order on Amazon all the time but lately it's been crappy products sold out of China and it's hard to tell that it's coming from there. I ordered amazon Fire tablet cases that already fell apart. I ordered a shirt that was a youth small and came from China in an adult large. Couldn't give it to my 7 year old for Christmas. I just want to know why China is holding the amazon store with so many products and they take weeks to arrive. I also have noted how many people actually show up at the Kohl's store to return items. 1 out of 10 people are actually customers of Kohl's and the rest are amazon returns. Amazon, I would ask you to please give us better quality products and make it more obvious when products are being mailed from China. I'm starting to lose interest in shopping with amazon because of these problems.

My account has been blocked for few months and all the required documents were provided. However Amazon failed to come back with any update. Impossible to find an e-mail for customer services as they only ask to sign in into your account to contact them, but that is not possible while the account is blocked! Should I just keep opening new accounts for the sake of new orders??? Very frustrating experience. Looking to alternative sites to place orders.

I was a very long time member of Prime, but after their switch to their own delivery personnel I experienced a lot of inconvenience. I live at a marina and the packages are deposited at the office dock boxes, where residents have to search through to find their packages and it's a long walk from my boat. So, what was happening is they'd mark it as delivered, when it wasn't and I'd have to make numerous trips until they did actually deliver it. So, after extensive aggravation I cancelled my Prime membership, because why pay a company to inconvenience me.

The Amazon website is simple to search a whole lot of catalogue on planet earth but they simply lack the capabilities to improve on their technology which a startup website Pillyrig.com is now doing their job and bridging the gap. It is not about fast delivery but how well we benefit from the services. Amazon.com should learn from these new startups and create partnership with these brilliant companies in order for the website to stay ahead of the game.

Amazon sends misleading emails to its customer base, trying to get you to *spend* money in order to get their advertised "credit." Instead of "you have a $5 credit", the real story was "spend $15 to *get* a $5 credit."

I logged on to Amazon today at 1300 (1pm Mountain Time). When the page came up with an offer for Amazon FireStick 4K on a limited time sale for $24.99. I clicked on the link to place it in my cart. But when I looked in my cart it was listed as $49.99. I called Amazon and I was told that the sale had ended. This was the middle of the day. I've never seen a sale end at a time somewhere between 1300 & 1330 (1pm & 1:30 pm). All of the sales on the internet that I have seen end at midnight on a specific date. If I had just clicked through and placed the order with Amazon without checking the price a second time, I would have been charged $49.99 instead of $24.99.

Amazon used to have decent customer service. No more. I called twice during the holiday season. Both times, the phone was answered by someone who appeared to be working from home in a distant country. There was loud talking and laughter in the background, dogs barking, screaming and crashes. In both cases, the person had trouble understanding me and responding and was totally unequipped to assist with my problem. This has not been my experience in previous years. If anything takes Amazon down, it will be this awful service and also its failure to protect customers from sketchy Chinese companies selling merchandise of horrible quality.

I ordered a large dvd cabinet $593.23 w/ taxes. Also purchased having it ASSEMBLED, (additional $110) Informed 5 days later that NO assembly available so I canceled the cabinet that same day. I also notified Amazon and STORES123 of the cancellation due to the ~100lb weight of each box. I was told by Stores123 (a 3rd party vendor) that I could not refuse the purchase or stop the delivery and would have to pay to return them. I called Amazon and repeatedly asked them to notify the delivery service. Both Amazon and Stores123 blamed the other for their policies and who would give me a full refund. UPS, the shipper actually has the ability to pause, change address and return a product in route. Amazon and Stores123 withheld this information and refused to stop the delivery.

Lately I’ve been irritated at the slow deliveries from Amazon Prime but now they seem to have made every thing I shop for that once came in 24 to 48 hours now shows a estimated delivery of 5 days. Why am I paying for Prime now? It is after Christmas now and it still shows at least 5 days for almost everything fulfilled by amazon. I’ve emailed them and their only answer is, "I’m sorry here’s $15 dollars off your next order." I want my order, not a partial refund. If I’d known before they started showing 5 day deliveries that it would take that long I'd go to a competitor with the W in its name. Something is wrong with Amazon. It’s after the holidays. They need to fix it.

My mother purchased several gifts for my family for Christmas through Amazon Prime this year. Several of the items were not the right size, so she gave me the gift receipts so I could return/exchange them. First off, it took me several tries to even find the gift returns on the Amazon website, but once I did, I was less than pleased with the results. The sale price of one item was listed at $29.88. The estimated return value is $17.68, which is more than 40% less than what was paid for it! Another item has a sale price of $25.90 and the estimated return value is $17.95, which is more than 30% less than the price paid.

I ordered something before Christmas and accidentally duplicated the order. So to cancel the second order I had to email the seller. Who waited 2 days to email me back saying that it was too late to cancel because it had just shipped. I have contacted Amazon 3 times and they cancelled the order but have taken the money from my Credit card. This has been a terrible experience at a very stressful time of year. Not happy at all with the customer service.

I had difficulty getting a parcel delivered in time for Christmas as the Amazon locker was out of order on the delivery date. And the courier wouldn't do a delivery until I (not Amazon) confirmed that the locker was working again! How am I to know? I sorted out a refund with Amazon then tried to publish a review about this problem on the Amazon site. I guess because it was a negative review of Amazon (and not the product) they refused to publish it! I guess Amazon is just getting to be too big.

I bought a mattress from Amazon and the mattress was not as defined on the website. I wanted to return it and it was too big. I have a Prime membership. I called customer service and they said that they can arrange a courier for me. It was other than UPS as I also did not have a big package as much as the mattress size and ups requires a package. They scheduled a specific date and I worked from home on that date in order to deliver the mattress to this courier. This courier came to my home and picked up the mattress. Amazon did not refund money and I chatted with a customer service. This customer service said that the product is on way and has not arrived yet. I will get my money back once they receive the product.

I have been a Prime Member for quite some time now. I am not sure what has happened to this company. I suspect it has something to do with growing too fast and greed. After spending numerous hours on the phone with someone that I cannot understand, I have decided to block my credit card information and remove all other forms of payment as well. We now have enough toilet paper and paper towels until we die due to Amazon's fraudulent practices. Please do not ever put anything on subscribe and save! They refuse to stop deliveries even when those items have been cancelled. And the membership has been cancelled. After going back and looking at our bank account I see items that I never ordered have been been deducted. My membership is cancelled and I will never purchase so much as a pen from this company. FYI! If you are going to outsource your call centers it might be a good idea to make sure they speak fluent English.

I've purchased numerous items from Amazon over the years and have become aware of its declining value as an online store.

On 12/21st, I placed an online order for 6 items. I purchased the items because the ad included ARRIVES BY CHRISTMAS if ordered within a certain number of remaining hours, which I did. To be sure of delivery by Christmas Eve, I also requested 2-day shipping at an extra charge. The items were not received by 12/24th. When I tracked the order online, 1 item was shipped on 12/24th and the rest were not yet shipped.

Amazon should spend more time training their delivery drivers. When they deliver a package, they just leave it at the door and don't even knock. At least have the courtesy to allow the person at home to know their package has been delivered. I live in apartments, so this would be extremely helpful considering the level of theft that happens with packages. Other than that, Amazon is great and offer great items at great prices. And their customer service is excellent!

Promised delivery by Christmas and now gift being delivered Jan 18– scripted answers from reps in Caribbean, India, and Philippines. I don’t blame reps, I blame corporate execs who made decision to give customers runaround. Amazon has grown too fast and makes promises on which it can not deliver. Like other corporate mammoths it will go into extinction —

Amazon offered guaranteed delivery of product purchased on December 21 for December 23rd. They billed my credit card at the time of purchase. They provided a tracking number with the USPS. The product was not delivered as guaranteed. When customer service was contacted they said that the product would be delivered on Christmas Day, which I highly doubt considering that it’s Christmas Day. They’re unwilling to locate the product and insist that it has been shipped. When using the tracking data with USPS it shows that the product hasn’t been delivered to USPS for shipping.

Close to ten times now, I have had stolen packages. The drivers actively ignore simple delivery instructions. Often me or my girlfriend are home and all that needs to be done is ring the buzzer for my unit, their drivers can't be bothered with this when the buzzers are in the same room they leave the package. We live in a 20+ unit apartment building and the front door mail room apparently counts as a secure place to them. Lately they've even been failing to notify me of the delivery altogether; usually the email notification goes through roughly 20 minutes to a full hour after delivery. At that point it's almost guaranteed to have been stolen. Just now I was notified by my Alexa of a delivery that was made almost two hours ago. We were home, we were awake. Yet we heard nothing about this delivery until now? Of course that package was also stolen so thanks Amazon. You're something special.

I ordered a gourmet cheesecake from Amazon on 12/11 for a birthday. At order time, delivery was stated to be 12/16 via UPS. Confirmation email said 12/19. On 12/20, the Amazon website said Shipped and customer service promised 12/21, but the UPS website said no item was in their system. When I called Amazon customer service, they connected me with UPS and, promptly, hung up so the Amazon rep did not hear UPS say that they had never received the item. They pointedly told me that they can't deliver what they don't have. 12/27 still no cheesecake. It's hard to tell an Amazon lie from, simply, not taking the time to check, to follow through, or from simple incompetence. My money refunded on the day of the birthday does not get me a gourmet cheesecake.

BUYER BEWARE! I was given gift cards for Christmas to purchase a tablet. Instead of taking the cost from the cards, my credit card was charged. When I called, the rep told me they couldn’t reverse the charge BUT they would send me a new one and to return the other. The new one WASN’T processed. Called again. Nothing they can do. Reorder and return the original. I’ll keep Amazon Prime because I have videos I’ve purchased from there but I will NOT use Amazon for anything else again.

Word to the wise. Do NOT order anything from Amazon that utilizes their own "Amazon" (3rd party) delivery service. I have had far fewer bad experiences with any Amazon orders being delivered by UPS or by the USPS. The two orders that were to be delivered by the third party couriers never even made it to my home. Both had status updates showing that they were delivered.... But neither made it out of the hands of the delivery people. I have door surveillance AND was home during the times stated for arrival.

When you are a prime member and paying for shipping already, one will notice that you already paid for shipping and they incorporate shipping costs in the price of the item (that double shipping). Ebay does the same thing as well as does third party vendors on Amazon. There is no such thing as free shipping and these companies think people are stupid not to realize it, or maybe some are!

We have been using Amazon for many years. We have a P.O. Box and live out in the country. We love having our U.S. mail go to a P.O. Box, but Amazon orders refuse to let us say ship to P.O. Box. With Porch Pirates causing so many problems everywhere you would think Amazon would be happy to ship to UP U.S. Mil P.O. Boxes. Actually it should be none of anyone's business where a product is shipped to as long as it is legal. Whoever made this problem is causing the customers problems, bad business. Luckily sometimes my P.O. Box sees it going to a mail box that does not exist, and puts it in my P.O. Box for me, but it is a very small town. Most of the addresses are out in the sticks.

First of all, my reason for labeling this as the worst experience because it absolutely was! The customer service from both reps whom had language barriers per se and I only needed help with accessing my Amazon account and get assistance with changing my password because I bought my kids a Amazon fire stick for Christmas and couldn't use the account I pay for every month because of your ** up way of verifying someone account and with ppl who can't even do their jobs accurately. I want this account closed and will not give my money to a company that hangs up in my face.

It's the top website I go to when I'm shopping online, it's very reliable and I never have to worry about my information being stolen unlike other websites. Amazon has many great sales to buy and they're always on sale so it's never a hassle to find a good price for something you want because I guarantee you that Amazon has it and with a cheap price.

I have been a loyal customer to Amazon since 2012.. All of a sudden in August of this year my Amazon acct was hacked and locked. I went thru their verification process three times. Was told my account was cleared, only to find out in November my account was locked again for a supposed outstanding balance. When I called customer service all they could do was send an email to the account verification department again.. 5 different times they were to send me another email to verify my account and twice a phone call. To date nothing but then they cancelled my accounts for prime and audibles. And want to only give me 4 of the 14 credits back that were on my audibles acct.

I ordered many items, joined their Prime, and I applied for their credit card. After everything was ordered and confirmed, I received an email from them stating that they thought my purchase was unauthorized, so they cancelled all of my orders. I called them to confirm that everything was fine, and I could not get anyone to help me. They told me I would get a call from a specialist, but I never did! Originally, the lady who “helped” me told me that my order would arrive as scheduled, but I was going to get a call from a specialist!! I repeated of my packages would arrive, and she said yes!

I cannot believe that an organization of this magnitude can fail on such a galactic level. The woman that I love and whom struggles day to day to meet her financial obligations on time, found the means to buy me a gift. Amazon, who makes communicating with them almost impossible, sent her an automated email saying they lost her gift and would refund her in the form of a amazon gift card? I am speechless and decorum prevents me from using the words I expressly feel they deserve.

On December 5th I ordered a present for a 7 year old boy. The product was in stock and I was GUARANTEED delivery between December 13 - 23. On the 16th I had a "Chat" with a customer Serve Rep as the product still had not shipped. They told me not to worry and GUARANTEED that the product would ship before December 23, 2019. I had a "Chat" again on December 20th expressing my concern that the product had not shipped. And again they GUARANTEED that the product would be shipped by December 23. On December 22 when I checked my email in the morning, they had sent an email saying that the product would not ship and they do not know when it will. Seriously?! I had another "Chat" and was told that it was my fault as I should have looked if there was a guaranteed delivery date - I did, I had already provided this information in the chat.

I ordered two items for Christmas gifts on December 20th that was supposed to be delivered on December 22. The first message I received from Amazon stated that the item arrived at the carrier facility in Chesapeake Va and was out for delivery. Next thing I notice around 10 am or 11 am it changed that the delivery had occurred a delay and I would get it before late. The next few hours it changed again stated that the delivery driver was running behind on delivery. I would get my package before late. At 8 pm the last message stated that because of the delay my package would arrive later then expected on the 23 or 24 of December. Not to mention that I pay to be a prime member to get orders faster.

Watch out for Amazon's tendency to refund you a partial amount of your total purchase and place the rest on an Amazon gift card; this, without permission or any communication from the company that they are doing. Also, this will occur even when you choose the return option of "Refund to my original payment method." Appears to be a devious strategy by Amazon.

Amazon is fine for some things, but dealing with customer service is beyond frustrating. I ordered a DVD for a Christmas gift, paid $8.95. It arrived on time, which I appreciate, but when I opened the box, the DVD had a huge price label on it....$5.00. I did a 'chat' with customer service who said they don't do price adjustments. I told the guy this isn't about a price adjustment, as the DVD was STILL currently listed at $8.95. I could (almost) understand if it was from a secondary seller, but it wasn't. This was direct from Amazon. So, he gets a second agent, who gets on the chat and says AGAIN they don't do price adjustments, suggesting that I return the item and re-order it at the lower price. I had to explain once again that it is STILL selling at almost $9.00, so that wouldn't work. It just irritated me to pay close to $9.00 for an item, only to see it arrive with a huge $5.00 price sticker on it. I finally gave up, just kept the item, since it was a gift.

One day, right before Christmas, I was locked out of my account as my password had been changed. I tried to log in asking for reset password and it didn't recognize my phone number either. I have been on the phone with Amazon (Costa Rica, Thailand, India and finally Kentucky USA) for THREE days and they came up with all sorts of ridiculous ideas as to why my account could receive an OTP code to reset the password. Letting all know now, if you can't the OTP code..you are S.O.L. They don't know how to fix the technical issues on their side. I have a long long history with Amazon. Lots of order, like most people. All that is wiped out when I it looks like I have to open another account. Amazon has gotten too big. And it's been HACKED.

I placed an order with Amazon on 14 December 2019 for my grandsons. As of this review the items has not been shipped. When I called Amazon I kept getting this electronic voice system that was of no help and would only provide a shipping date. I finally got through to a representative. All he could tell me was that the order was back ordered. I explained this was not on the site nor was it on the receipt I ordered. All he could do was repeat to me over and over in broken English that the item was back ordered. He finally told me the package would arrive on Christmas Eve or Christmas Day. Really that is all he could do? Give me a date not try and help me with the mess Amazon made, nothing more than to tell me the date.