1-800-Flowers.com Reviews

I ordered a fruit basket for my mother for Mother's Day. The original delivery date was May 9th. I ordered two dozen roses also which arrived on time. The fruit basket arrived today (May 12th) and looked NOTHING like the photo! Fruit looked bad, stuff falling apart, sloppily scribbled message, and on top of all that, the mug was a plain white one. It was supposed to be a Mother's Day mug with a special message on it. Can you say DISAPPOINTED???!!!

This is the worst place ever. A total fraud. They sent emails saying it was delivered and clearly not. Called them and they guaranteed next day delivery. Nope. And then tried to tell me it was delivered and that it was my fault. I was home all day. Customer svc in the Philippines that have no idea what's going on. And telling lies and saying things they know they can't make or won't happen. In the real world that's called lies and fraud no?

Placed an order for Mother's Day. Flowers were delivered two days later after I had already asked for a refund. Would only give me a 20% off coupon. Do not give this company your business. Horrible service as well as customer service.

I placed an order for delivery on 5/11 for mother's day and it was never delivered and I called in and was promised a credit that was not given and was also promised the flowers would arrive this morning 5/12. They did not arrive so I called at 1 pm and was again promised a credit that was never given and was advised the flowers would be there no later than 2 pm as they were on route for delivery. Needless to say the flowers are still not there at 3 pm and I am fighting for my credit for the whole order. They are ridiculous and should not be In business.

I had the same issue with mom's flowers. I got an email of delivery confirmation, when it was not, after I called they made delivery or redeliver it then. In my case at my wife's, which is our home, we been here all day. We have CCTV cameras all in our home inside and out, and no one has come to deliver as both email say. One says delivered at 6:30 pm, the next that just came in 20 minutes ago says delivered at 8:30 pm, which is outrageous and wrong to lie like this. Returning the money is not an option that you want to use with me. The occasion is already ruined, my mom's was almost ruined. So something your company is doing wrong, and am going to take it as far as I can to avoid this from happening again to anyone else. And unless your company makes this right to all those that this may had happened to, it will cost you - I will build a website to see who else had this happened to them, and go from there...

I ordered & was charged for flowers for Mother's Day to be delivered 5/9/15. Flowers not delivered. Unable to reach company by phone. I sent an email on 5/12/15 got email that they would be delivered on 5/16/15 "to put a smile on my face." I am not smiling.

I sent flowers to my 83 yr old mother Mother's Day flowers on the Thursday before Mother's Day. They apparently arrived dead. My mother called them and did not want to bother me. 1800 flowers called me and said they would resend new flowers and give me 20% discount. 2 days later - no flowers were sent nor any email on a refund. I called 4 times and spoke to reps who had very poor English skills. They would not be able to send the flowers until the end of this week. Unacceptable. I wanted full credit and new flowers and the best they could do was 50%. I was constantly getting discounted and they said their computer was crashing. By the 4th phone call to them, I said I just wanted my account to be re-credited. I have to now wait 7 days for that.

I ordered flowers for both my mother and mother in law for Mother's Day. I accidentally put the wrong date on my mother's so I called them back immediately. The person who I spoke to barely spoke English and said he would take care of the problem and changed the date. He was really so I called them back today and the dummy cancelled my order, and of course the flowers that were ordered were no longer available. So we changed the order. Then a few minutes later I got an email stating that the florist did not have the flowers in stock so I called them back.

Not like this review will matter at all since they are a giant co and don't care about the 5% who receive bad service. Maybe, just maybe, they will gain a conscience like Comcast somewhat has... Anyways, ordered flowers for Mother's day 4 days in advance. No delivery Sat or Sun. Called Sunday, on hold for 30 min, hung up by choice. No delivery Mon, called, on hold for 20 min, finally reached a rep, gave him my info, put me on hold and hung up on me. No call back. Called Tuesday, rep said order was cancelled, my card had already been charge of course, blamed the issue on the florist, said he could "try" to send another order or I can cancel and get a refund... Well, ruined my Mother's Day, wife is pissed, wasted 3 hours of my time.

I ordered a fruit bouquet for my wife on Mother's Day and she didn't receive anything. I called the customer service and they told me that she would receive by around 7 pm so we waited. At 5:35 pm I received an email from them telling me that the bouquet was ready for delivery but it never arrived. So at 7 pm I called them again and they told me they tried to deliver one day before. The thing is, we were here one day before and nothing arrived, so this same guy told me to wait and I waited for 40 minutes and the call disconnected! He just kept me on hold and never came back. Tried to call again but waited more 25 minutes and nobody answered. The day after Mother's Day I tried to call them again and they told they would give me 50% discount and deliver the bouquet, but again it never arrived. So I had to call them one more time to ask for a full refund after a total disappointment with their service.

the issue was semi resolved when the lady finally realized she didn't have me in her system because I was in Canada. unfortunately when I called the canadian number they told me they did deliver them but left them at the door - and more unfortunately they were either stolen or delivered to the wrong address because my friend still did not receive them...

I ordered flowers and chocolates as a Mother's Day present, and received an email confirming delivery. Luckily, my note said "enjoy the chocolates" because none were delivered (very disturbing, because that was what my mother really wanted). I did call the company and they said florist was apologetic and arranged for delivery. But I never would have known if not for my card's mention of the chocolates. As a result, I am not impressed with paying $20+ for chocolates, $20+ for delivery, and getting a confirmation that was wrong.

I ordered flowers for my mom for Mother's Day and received confirmation that they delivered the evening before Mother's Day. When I spoke to my mom and asked her how she liked her flowers, she told me she never received them. I contacted 1-800-flowers at 6:30pm on Mother's Day and they assured me I would get a call in the morning and they would redeliver. Never received the call and spent 48 minutes again last night with them and am still not even assured my flowers will be delivered today. I was told that there is a possibility that they may deliver Wednesday, 3 days after Mother's Day. They still can't assure me they will be delivered so there is a chance they will just have to ship her something completely different from what I ordered and if they do that, it could be the end of this week or maybe next.

Ordered flowers for Mother's Day -- guaranteed delivery. Had to agree to a possible Saturday delivery. Sunday at 5:45 I received an email that my order "made its way" to a local florist. 3 minutes later I received an email that delivery was attempted but unable to deliver. She was home all day. She called and they promised delivery between 7-8 pm. Never showed up. All they offered me was a $20 card for another purchase. This woman deserved flowers on Mother's Day!! I will never use them again!!

I order 75 bucks worth of flowers for my wonderful mother only to receive 2 roses in a bootleg vase worth $1. Then after being hung up on 3 times by customer service they said they would re deliver the appropriate flowers and take back the 2 roses yesterday... they never showed of course and the customer service department is flooded and they won't reimburse... ** this company. I will never buy flowers from them again and I will make sure no one else does simply because they took my money and ran instead of attempting to rectify the right way and refunding my money. You can change the perception of a customer easily... you can't change the disappointment of your mother on her special day.

The worst flower service ever! Placed an order for a Mother's Day delivery on Saturday the 9th. The order was confirmed and the payment was made on an American Express gift card that was maxed and tossed in the garbage the next day after use. When the flowers didn't get delivered I called 1-800Flowers for them to tell me they didn't have the flowers that they ordered so they refunded the gift card (which is no longer in my possession). When placing the order, you're required to fill out contact information. At no point in time did they ever make an effort to contact me and let me know about the situation. I had to call the day after. I asked to speak to a manager and was put on hold for 30 min for a rep to tell me that the manager was too busy. But they could offer another delivery at 50% off.

I made the Mother's Day flowers delivery order for my Mom on the Wednesday, for the actual delivery on the Saturday (one day before Mother's Day). Because she lives in a fairly smaller community, I thought that was LOTS of notice and a day before florists would have crazy deliveries on the Sunday. But no, after three calls and hours of waiting on hold with 1-800 flowers... no. They really have no control over anything and can't give you any remedy. No delivery even until 9:00 pm on Mother's Day. My mom got nothing for Mother's Day, even though I spent $100.00 and hours on the phone. A terrible company with no remorse.

I ordered these flowers online after being warned by many of my friends not to that the flowers always come in bad shape or they won't get delivered on time. I paid extra to have them paid on a Saturday the day before Mother's Day since we were leaving on Mother's Day for vacation. The person that is taking care of our house while we were gone sent us a picture of the box of flowers that was delivered 2 days late. They now are useless to me, my boys, and my wife so we all got screwed out of Mother's Day. I will never use this company again and I will definitely tell all on Facebook how bad your business is and I will have my friends do the same. I've asked for my money back. You say you can't give it back because it was the same day that the flowers were to be delivered but yet the flowers didn't come in till two days later. Bad company - two thumbs down.

I placed an order for two dozen of roses for Mother's Day. I was told they were out for delivery on Friday and I did not receive the roses until Monday. When I received them it was only one dozen. They were wrapped in tissue paper with the stems of the roses already cut, they were cut so short that the roses fell in the rose where you could only see the top of the rose in the vase. It looked as if the items were just thrown in the box with yellow tissue paper on top. I will be safe from this point on and only purchase flowers from my local flower shop.

I have been dealing with my April 21th order since it was delivered. I have attached a picture of what I ordered (left) and what the recipient received (right). As you can probably see, these don't look anything like each other. I called the customer service number on Wednesday, the 23rd in the evening to ask for a redelivery because I did not spend all that money on a regular bouquet. The rep told me that a new bouquet would be delivered on the following day and I was compensated with a $20 coupon. I called back on Friday evening, 25th because there was no new bouquet delivered. The rep that I talked to this time filed a report stating that she would have the florist call me within 24 hours to resolve this issue and possibly give me a refund.

Ordered flowers for Mother's Day on 5-7-15. They said they would deliver on 5-8-15. Spelled out address three times. Made the girl tell me if they can deliver to said location and she stated yes. Got a call on 5-9-15 and they said could not find address. When asked what address they had wrote an entirely different address. Again I spelled it out to this person that was obviously not in the USA and told her she could check the previous phone order as they stated it was being recorded. (Ha) Just got another call from outside the USA and this gentlemen said they had again typed the wrong address, I told him this was a scam and he agreed. I believe I will contact an attorney and see about a class action lawsuit, as this must be deliberate false advertisement.

I had a similar terrible experience with a Mother's Day order. Half of the flowers were dead and company refused to do anything about it. Have not, and will not, EVER use this company again. My mother was too shy to tell me about the problem when the order arrived. When I eventually saw how terrible they looked, the company told me I had passed the complaint date after arrival. Ughhh.

Terrible quality dry quality roses for mother's day! $79 later for something that is worthless. Feel like I've been taken advantage. Never ever again!

After having reported a very negative experience with 1-800 flowers, I thought it only fair to report a very positive experience. After having had a positive interaction with the 1-800 flowers customer service team (to resolve a previous problem), I decided to give them one more chance. I ordered 3 dozen flowers for Mother's Day - the flowers were beautiful - even better than the picture on the web site (I have included a picture of the actual flowers below). Hopefully my previous negative experience was the exception.

Flowers delivered at 7pm the day after Mother's Day, no call, no apology, no nothing. Take it or leave is their attitude. If you can't make the delivery on time, don't take the order, plain and simple. DO NOT USE 1800 Flowers under any circumstance unless you don't give a damn, just like them.

Ordered a gift throgh 1-800-Flowers for Mother's day. It was supposed to be delivered on Friday and when I called on Saturday it still wasn't there. When I emailed them to complain they said they would resend and give me $20.00 off my next order. I told them never mind, there won't be a next order. Horrible! Do not do business with these people. Use a local florist!

I ordered flowers for Mother's Day and paid extra money to have them delivered early. Nothing arrived the whole weekend. My Father kept calling to check the status of the order and it kept saying it would be delivered. When I finally called the company back they gave me the runaround. I had to ask to speak with a supervisor who still couldn't help me get my refund back. The supervisor gave me some excuse that she had to call me back in order to give me a refund. For one I do not believe she was a supervisor. Never heard of supervisors not having powers to override an order. Big red flag. I will never do business with them again. Plus the whole time on the phone they just wanted to argue. Horrible customer service.

I am pleasantly surprised as to how fast of a response I got. 1800Flowers.com contacted my mom and sent me an email. They refunded my money! The complete amount! I was expecting $10.00 off the next time I use them or free shipping. As if I would order thru them again, if that were the case.

I paid for a delivery for flowers to be delivered on a Friday. They said they attempted to deliver twice yet my friend was home all day. Not only didn't they deliver there is was no note saying they attempted. Saturday not only didn't they deliver they called by recipient and said they are backed up and will deliver on monday? Wtf?? It is Monday still no delivery. They offered me 50% off really? Horrible customer service.

I ordered flowers for Mothers Day. Two orders same address. Was supposed to be delivered Saturday May 9th. Needless to say.. THEY WERE NEVER DELIVERED!!! 1800Flowers cancelled my order Friday night and I was NEVER notified!!! So now, not only did the people that were supposed to get flowers not get them... but for now I am also out the money!! This company is the biggest scam artist! If an order cannot be fulfilled then you should be told that at checkout! Never ever again will I use this company!!! Way to ruin everyone's day!!!

I placed an order with them for mother's day. The flowers were suppose to be delivered on Saturday, the day before, but they never showed up. I called around 5pm on Saturday and a representative (who is in the Philippines) told me by 7pm. Now they also tried to cover their ** by stating on their site, that if they are not delivered Saturday the order will be delivered by Sunday. I checked online on Sunday around 5pm and still no delivery.

On 5-6-15... I ordered flowers that were due for delivery before Mother's day. I called every day after the 6th to check on the status of the order. I was told each time by the representative that they would be delivered the following day. The recipient never received the flowers and it is now the day after Mother's day. After numerous promises from them and much apologizing they still have not delivered nor did they inform me of the status of my order. Finally, I was told that they would credit my money back in my account and send complimentary flowers with a follow up e-mail confirmation that I have not received yet. This was my first and last time using 1800flowers. This experience has left a bad taste in my mouth. Their slogan: "Deliver A Smile" is a joke and a slap in the face to consumers. I say again that they will never get my business again and I will spread the word to my friends and business circle. They really need to be exposed.

This is the second time that we have ordered flowers. Paid for them and didn't get them until we harassed them into sending them and they lied and lied about having delivered them. No more though. Shame on me for being so dumb to have given them a second chance.

Terrible terrible terrible customer service! My mom's flowers were spotted off at the doorstep of her business on a hot day and no one brought them in for four hours! By the time she got them they were wilted. When I called customer service they tried to say they have no control over how they get delivered. If that were true why did I pay them $15 for shipping?! They transferred me to a manager who hung up on me and when I wrote a review online they called my cell phone number two times in a row and hung up before I could answer. I guess they are attempting to say "they tried to get a hold of me". I feel totally ripped off and will never ever order flowers from them again!

I ordered flowers for my wife with a delivery of Mothers Day but OK to deliver on Saturday the 9th. Saturday came and went, no flowers. Sunday came and almost went but at 5:09 PM I received an email that they attempted to deliver the flowers on Saturday but there was a problem, either the recipient wasn't available or they needed more info for the delivery. Total BS, we were home all day and the address was as clear as could be. My guess is that they simply failed to deliver them and they tried to make up a totally BS excuse. So what did my wife get for Mothers Day by using this company, NOTHING! Horrible and I will not use them again. They lie, plain and simple.

Purchased flowers for my mother for Mother's Day. No delivery. No follow up. We called them at 8:30pm and were informed they could not make the delivery. Next available delivery 2 days later. No thanks. They offered to call my mother (oh yeah.. that would have helped... they barely spoke English). Will not do business with them... will not recommend them... will tell everyone I know not to use them.

I placed a $150 order for Mother's Day. When my mom hadn't gotten the order by 6PM on Mother's Day, I checked online. Online, it said the order was fine, but it didn't provide tracking details. So I called Flowers.com, at which point they informed me that notes in the account record said that the florist's truck had left the flowers behind and could not return back to the store to get them. They said they tried to call me (they had my number and my mother's number) but did not get through, and did not leave a message (the representative later indicated that because I had paid through PayPal that they may have tried to phone PayPal instead of me) and so they just cancelled the order.

I understand that things can go wrong. But when things do go wrong, I expect the company to do all it can to make things right. On the Thursday before Mother's Day, I ordered Mother's Day flowers for delivery on May 9 (the day before Mother's Day). On that Saturday, I was notified by email that delivery had been attempted, but no one was home. OK, things happen.

1800Flowers.com took my order ran my credit card and got confirmation, my mom never received what I ordered due to their inability to understand English, they told me my credit was declined (impossible). I assume the address I gave them was unable to deliver, I've been told this from other carriers but with these guys prefer to blame me, I did call customer service and was told I was sent a email (wrong again). I check all my mails junk, trash and sent "NOTHING". I stress how important it was for them to deliver the gift and was assured all was great and confirmed (as much as I could understand). All I have to say is to order from an American company! Oh, and was promised an email for my order which I can't provide due to no emails sent to me! I'm very disappointed and now have to wait until next week to order a belated gift for mom's birthday and Mother's Day gift, I think I'll just call a local flower company that can give me the service I pay for!

My daughter sent me flowers for Mother's Day. The floral embrace bouquet, a GORGEOUS bouquet on web site. The bouquet I received had NONE of the flowers advertised for the bouquet she ordered.

Received flowers today for Mother's Day. There are 7 "stalks". I have no idea what variety/color or arrangement it is. I'm very disappointed and know the sender would be as well.

I ordered flowers on May 8, 2015 to be delivered on May 9th. They were never delivered. I was not notified they would not be delivered. When I called customer service, the supervisor wouldn't get on the phone. Very upset about this.

I ordered flowers online for Mother's Day. I received confirmation of my order by email. The flowers were never delivered. Two days later, when I followed the tracking number I received by email, I saw that my order had been cancelled about 30 minutes after I placed it. I spoke to customer service and learned that 1800Flowers cancelled the order because it could not find a local florist to fulfill the order. I NEVER received notice that my order had been cancelled. No flowers for Mom! The refund doesn't help.

Hey, everyone gets to screw up once, right? I figured a large outfit like 1-800-Flowers would make things right if they screwed it up. Last year they failed to deliver flowers to my mom on Mother's Day. I called to complain and they got a bouquet out the next day...albeit, it appeared rather hastily thrown together, but it was a large bouquet and I was glad that they try their best to make things right.

My sister bought me an $80 flower arrangement and chocolate covered strawberries for my birthday. The delivery guy decided not to deliver to my apartment because it was windy and he didn't want to leave them at the door. When I called to redeliver the next morning they couldn't deliver until the following day. When they finally did, I didn't get the $80 flower arrangement and received a box of mangled chocolate covered strawberries. I was shocked and will never use them again!

The quality of the flowers were not as expected. Because they didn't come with a water tubes/preservatives, my best friend received wilted and brown flowers for Mother's Day. I contacted customer service and they stated that they were unable to provide assistance due to the volume of orders they were receiving this time of year. Before having a chance to say a word, the rep hung up immediately. I attempted to contact them several times again and was place on hold for 30+ minutes - I was unable to reach a rep. Big disappointment! I will never order from them again.

I ordered my mother and aunt flowers for Mother's Day. I ordered them on Wednesday for a delivery on Saturday. I figured since m-day was on Sunday I would surprise them with a Sat delivery. I spent 200 with 800-Flowers and they got a shipping confirmation for the following Monday. I called customer service and stayed on hold for 23 mins then was hung up on. I called back. Stayed on hold again for 20 plus min. Got some dude that couldn't speak clear English and all he could say is "sorry but we will deliver them on Monday."

This company is the WORST!!! I made my mother stay home all day the day before Mother's Day to wait for her flowers and she received NOTHING!!! What's more is this company LIED and said that an attempted delivery was made. It wasn't because 3 people were home ALL DAY!!! Then I was told that there are no deliveries on Sunday!!! So my only gift to my mother on Mother's Day was COMPLETELY RUINED!!! Total incompetency!!! And now all I ask is for an email confirming the cancellation of this order and I can't even get THAT!!! I AM NEVER ORDERING FROM THIS COMPANY EVER AGAIN!!!

After messaging 1800 flowers on twitter I was able to get a response and after a few exchanges, a refund. Still dissatisfied by the late delivery and extreme difficulty in reaching customer service, but happy that they did the right thing and (eventually) issued a full refund. Doubtful I will use their services again.

I ordered chocolate truffles from 1-800-Flowers for Mother's Day and was informed today, the day before mother's day that the order I had placed and paid for (it was already deducted from my checking account) was unable to be delivered because they no longer deliver this specific item to her zip code. If that was the case, why let me order to begin with? Now I need to go out and purchase something else on Mother's day when I should be at home and relaxing with my family on My mother's day. Thanks a lot 1-800-Flowers. I will never order from you again.

I just wanted to let everyone know that the Flowers were delivered. The box was stolen by the neighbor downstairs son. I'm not sure why UPS left the box in the back door instead of leaving it in the front door which has Mom's mailbox and a door bell. We did notice with the surveillance cameras that they had delivered the box. Thanks.

A neighbor friend of mine received the most beautiful flower arrangement for her birthday in April 2015 called "Floral Embrace." So gorgeous. It was ordered through 1-800-Flowers. I'm going to order a few of this same bouquet to send as special gifts to my mother and niece. I hope that they do as great a job in NC and MN as they did in S.D., CA.

I ordered 2 arrangements from 1-800-Flowers to the SAME address the SAME day. One arrived and the other was confirmed arrived but never arrived. I heard a message from the delivery person leaving his cell number, saying he will attempt later. Couldn't get into the gate. Mind you, the first delivery arrived thru the same gate with no one home. I called him and he didn't answer, so he called me back from my missed call. I asked him about this and that it was strange that the first order was received. He answered me nasty, that he doesn't do the same things other delivery people do. But the best is this -- HE SAID, "My car is giving me issue right now and I have BETTER THINGS to do than deliver your flowers," and hung up on me.

I placed an order for flowers with a balloon for $82 on this website to be delivered to her work on her birthday. Her birthday was around the same time as mothers day, and so I get that the company could have had a lot of deliveries going around... but they ended up cancelling the order without notifying me... when it specifically said on their hotline that no orders could be cancelled that day. I've spent over 3 hours on hold trying to get someone to understand why I was so upset and they would just beat around the bush. I wanted to compensated for what had happened and they were even hesitant to give me a refund for the $82 flowers that were never delivered. The customer service is HORRIBLE, and they violate the terms in their agreement to benefit them. It almost seems like a scam. STAY AWAY, DO NOT ORDER FROM THEM, NOT RELIABLE, and OVERPRICED.

I was so excited Mother's Day. Flowers and chocolate. MY CHOCOLATE WAS MELTED! My flowers look half-dead. No one will help and he sent these the Friday before Mother's Day.

The company sent fresh flowers and gave me a twenty dollar coupon on my next order.

I decided to send my wife flowers from our 4-month-old daughter for her first Mother's Day. Everything was fine, as I ordered several days in advance. I requested the flowers be delivered to the school my wife works at on the Friday before Mother's Day. I had to pay a 20.00 service charge, which I had assumed was a delivery fee. The day came and went and my wife came home empty handed. I tried to call 1-800-Flowers 3 different times and was on hold all three times because the operators were all busy. I waited about 15 minutes each time and eventually gave up. I sent an email to customer service, because it was advertised that there would be a speedy response. I've still not gotten a reply a day later.

I ordered a fruit and chocolate basket for someone special to be delivered on a specific day and received an email confirmation that it would be delivered on that day. On the day of delivery, I received a message from 1-800-Flowers stating that they do not have the address and information needed to deliver. Double checked my information and they did have it.

This is the 1st time that I've ever experienced not having my flower order delivered as promised. I expected to at least reach customer service and was very disappointed not to be able to get through. I've lost confidence in this company.

I ordered Mother's Day flowers for my mother they were wilted when she received them. The driver who delivered said she had to call the florist, who acted rude toward my mother about the arrangement. Told my mother to bring them back and that she didn't have enough drivers to deliver flowers today Friday May 8, 2015! My mother didn't know where the florist was located. Why would my mother have to return the arrangement herself! If you didn't get it right the first time why give you another chance, and the arrangement I ordered for $60 looks like a $34 arrangement. The florist on Mulberry Street in Elizabethtown Ky shouldn't represent 1-800-flowers.com because they cheat the consumer who expect a quality product they purchase.

I ordered flowers for my elderly mother to be delivered the next day, which their website said was available. The flowers did not arrive. I went to the website. No record (surprise surprise) of the order number they emailed me. My bank account shows a pending charge. I called the number. Waited on hold for 35 minutes. Someone picked up (I could hear call center noises in the background) and hung up after a couple of minutes, but said nothing. I called back again, waited on hold for nearly 40 minutes. The same thing happened only after 4 minutes of me hollering hello hello, someone said "ooops" and hung up. Guess I will be disputing this with my bank. NEVER EVER USE THIS SERVICE.

My daughter and son-in-law ordered lilies for Mother's Day 2015. They were delivered by FedEx. HOWEVER FedEx did not even knock on my door, rather left the box of lily "buds" in front of my door in the Florida sunshine! I did not even know they were there until a neighbor told me I had a flower box. Upon opening the box, I found DEAD "BUDS" that were supposed to be lilies!! I called 1-800-Flowers only to have a woman answer that had a poor command on the English language and then offered up a $20 credit to my son-in-law's credit card and to resend the order the following Monday/Tuesday "after" Mother's Day! So, I ended up with a CHEAP VASE with DEAD LILY BUDS!! Save your money. Do not order from this company!

Have been waiting on the phone for over 45 minutes just to speak with a representatives. For how much this arrangement cost I would have expected it to have been healthy. The plant was broken and does not have the buds that are viable. Sadly my husband paid full price, no deals. We are still attempting a resolution.

Flowers arrived from UPS. They were wrapped tightly was not arranged in a vase or any water. Flowers smelled rotten and petals were falling off. I am extremely heart-broken over what I seen. Takes over 30 minutes for anyone to answer the phone. Their kindness is equal to the rotten flowers I received. I will never order or accept flowers from your company ever again! I feel scammed and I say shame on all of you!!! I would prefer you to send the UPS back to my home and pick up your flowers and I am entitled to a refund. Immediately!

I decided to surprise my sister at work with Mother's Day flowers. The picture on the website shows these huge beautiful flowers. When my sister received them and put them in the pot, they turned out to look like a plant I picked myself, all small and ugly. They died the next day completely wilted. Never again.

Yesterday, I left a bad review on this website about 1800FLOWERS.COM, and to my surprise, they responded immediately. Today, I was contacted by **, of Gift Club Services, and she apologized that my order did not meet my expectations. She offered me a partial refund, and a savings pass discount on a future order. I am completely satisfied with the company's generous offer, and especially happy that this issue was resolved so quickly and efficiently.

My dad sent me flowers today for Mother's Day and I must say they look hideous!! He should not have to pay for flowers that look like this! I will be sure to tell him tonight about them (see photo). This is how they look right out of the box and put in the vase. Who knows how long they were in the box before arriving?

It was my mother’s 83rd and probably last birthday, so on May the 3rd I ordered her and paid for a flower birthday cake to be delivered on May the 5th. What happened next was a disaster. I get a phone call from a person from another country not speaking very well English saying that they could not delivery the flower birthday cake I had ordered. Then I explained that I have paid for this and they needed to deliver this item.

I ordered a get well bear and balloon for a family member without incidence. Went to order flowers for Mother's Day and use the $13.45 credit they said I had coming. On checking out they charged me full price for the flowers they had discounted.

Do NOT order from 1800flowers. This is what you get for $90. They came wilted and look horrible after 48 hour. I called the customer service line and they will not refund the money paid for this garbage even though they say they have a 7 day freshness guarantee and their website will not let you post pics of this trash and when I post to my timeline it gets deleted.

I bought a Valentine's gift from 1-800-Flowers and paid extra for guaranteed delivery on Valentine's day. The gift was fine, but it was delivered before Valentine's day. I find that extremely unacceptable and borderline fraud considering that the charge for guaranteed V-day delivery was unreasonably high. That was the last time I will ever get anything from 1-800-Flowers.

I have used 1800-Flowers many times in the past. I'm very disappointed in the fact they have changed the sizes of the vases from 11 or 12 inch to 5 to 7 inches. Now their large items are the size of a small item but at the COST of a large item. Customer Service and operators are most of the time foreign speaking and don't understand much English. They have outsourced their operators to get government subsidies. One more thing their 14.99 handling and delivery charges are KEPT BY 1800-FLOWERS. The florist makes your arrangements and absorbs the cost of delivery! My solution was to go to Safeway locally - they have beautiful flowers that last longer and friendly people. Long distance I call the florist directly. Tired of 1800-Flowers!

Against my better judgment I called 1800flowers to order Mother's Day blooms. The online order went smoothly until the total showed a $30 shipping fee. I called the 800 # to question them. The foreign woman offered me free shipping so I told her to complete the order. She kept putting me on hold for a variety of reasons, i.e. confirming the arrangement. After 25 minutes, 3 holds and a $15 increase to my "free" shipping, I asked for her supervisor. She stated that the supervisor was taking a call and I'd have to hold. She returned about a minute later to tell me the supervisor was still on a call; by then I was disgusted and told her to cancel the entire order. The language barrier and 5 second delay didn't help matters. Never, never, never again.

On April 26 I ordered flowers online for my mother who had just entered hospice care. I wanted to make sure the flowers arrived before the Mother's Day rush, so I selected the next available delivery date from the 1-800-flowers online order calendar. I got an order confirmation in email which I should have examined closely. When the flowers had not been delivered by late afternoon May 1, I went online and found that my credit card was charged, then went to the 1-800-Flowers website to track my order and discovered that it would not be delivered until May 13! I called 1-800-flowers. The lady told me that that's the date I chose online. She urged me to place future orders over the phone--talk about confidence in one's system!

I had reunited with my mother since February this year after 11 years. My mother's husband has passed away as well. So this mother's day really count. I had an order placed last Sunday with 1-800-Flowers for May the 8th delivery for Mother's Day. They delivered to her April 29th. I just spent a 100 for a hand deliver on mother's day. 1-800-Flowers wanted to send her the same thing. Then I said no. Should have been a refund. I hope I can make it up.

My husband and I placed an order on 04/28 to have flowers delivered to a friends home 04/29 after the passing of his mother. Our credit card was processed and we received confirmation for delivery. On 04/30 my husband received an email that delivery could not be made and they would be able to do so on 05/12 which was unacceptable. My husband through numerous holds, dropped calls, and various people, received no acceptable resolution from being on the phone from 8:38 pm to 9:46 pm after waiting for a promised phone call between 6-7 pm ET on 04/30. Very poor and unacceptable experience to get shuffled in and out of the country to get resolution. For a company that offers 100% smile guarantee, we were not smiling.

Ordered large flower arrangement for my fiancee's birthday 3 weeks in advance. They were delivered as small order, not large. Returned order. Promised re-delivery next day. Waited. Never arrived. Called only to find out florist couldn't make as pictured. Promised by mgt delivery next day from new vendor. Never happened. Mgt said miscommunication with new vendor. Mgt promised re-delivery from yet another new vendor for today. Never came. Asked for refund (and flowers) and they agreed to 50% refund and yet another re-delivery of flowers. Literally spent hours on telephone over several days and still no resolve. Do not use this company!!!

Thank you for the response. I was mostly upset not that it wasn't delivered ( I can understand the issue), so much as the fact that I was told it was delivered when it wasn't. Then communication with customer service made me think I was only getting a refund on the shipping and an item of lesser value would be delivered. The actual outcome was much better (full refund, nice item delivered, and vouchers).

My wife got a text from my business phone number. It said, "buy flowers for your wife today, with flowers.com." They actually somehow tapped into my phone to send a text!! Customer service, was not surprised. They just said "sorry I'll make a report so it doesn't happen again."

I ordered a nice arrangement for my wife's graduation ceremony on Saturday, April 25, 2015. After about 5 1/2 hours, I contacted them to get a status update, and was informed the delivery had left my area for the day(???). I asked the customer service rep the following questions. When I ordered the arrangement, the website confirmed same day delivery (green check mark), why wasn't it flagged? Why didn't I receive an email or phone call letting me know? I could have made other arrangements, picked it up myself, or went with a different service. They rescheduled for today, Monday, April 27, 2015 before noon. Well it's now 3 PM EST, and still no flowers or follow up. This is the worst company ever!!! I'm not happy and want a full refund!

Ordered with 1800flowers on Sat. April 18, 2015 @11am for my last great Aunt funeral that was being held in Alabama @2pm on Sun 19. I received a email then a phone call @4:45pm on April 19 saying the florist was closed. Notified me 3 hrs too late.

I ordered 5 days before my granddaughter's 16th birthday. On the day the flowers were to be delivered, I got a call at 9:30 in the morning saying there was no florist in the area to do the flowers! Why could they not have called me with that information DAYS prior so I could make other arrangements?! A last minute call from someone in India is LOUSY customer service. I will not use this company again!

I ordered from 1800flowers.com flowers to my wife ** and they didn't deliver and they not answering to my phone calls and when they answer me they told me that they cannot do nothing about my delivery and I paid more money to same day delivery. But as always this is reminder that don't buy nothing from web orders (flowers). My last order from this company. They are bad... and they told me that they have different company that making the deliveries (ups) LOL. Ups and flowers I don't think so... Don't order from 1800flowers.com. Never. It does not worth the money and very expensive. Thanks.

Ordered potted rose and stuffed dog for my mom for valentines day. Only delivery date available was 2 weeks after valentines day. Told mom gift would be late. It arrived and no blooms OR BUDS on rose bush. Called to complain. Offered me $20 gift card (less than half the original cost). Tried to use the gift card just now by replying to an email they sent offering FREE SHIPPING for Mothers Day. Opened the link THEY provided and ordered flowers. Applied the $20 gift card and it was accepted. Entered the Free Ship code (EARLY SHIP) and it didnt apply to the item i bought - FROM THEIR LIST OF ITEMS IN THEIR EMAIL. Tried three other items. Same result. Finally gave up. I'll go to ProFlowers if i need internet flowers, or just buy locally and hand deliver. Tired of their scams.

Florists beware! I was contacted by sales representative ** with 1800-flowers to join for *free* but after a few months of receiving no orders or very small orders, I decided to cancel my membership (free or not) because it wasn't worth it. ** had advised that I had a certain date to cancel membership so that I would not be charged. I notified the company within plenty of time and am still be charged $500+. This company is very hard to deal with... My advice, stay away; don't join, free or not!!!

I ordered flowers for my daughter's 21st birthday. The flowers were brown & wilted. After 5 attempts with customer service trying to get a refund, I told them I'm through buying from them. I've attached a few pictures.

Placed an order, was supposed to be delivered to my wife's work for our anniversary, they never made it. After a phone call the gentleman stated he had called me and left me a very detailed message about my order which is funny because nobody called me at all. And since my voice mail is not set up he couldn't have left me a message even if he had called! Then they try to give me a $20 savings pass which will take a week to receive by email but yet it only took them a matter of minutes to take my money when I ordered and a redelivery date. Well if I didn't get them the first time I doubt they would get it right the second time. This company is a bunch of lying crooks!

I ordered a large bouquet for my Mother's 75th birthday today. They were never delivered for her. I received your email at 10:45 saying that your florist had received the order and would be delivering it soon. At 1:30 pm I called you b/c the order was not delivered. Your agent contacted the florist and said it would be there no later than 45 minutes. I called back at 3:30 pm and your agent said they would call the florist again and call me back. I did not receive a call back. At 6:30 pm I called back and no one answered the phone at 1 800 Flowers. I chose the option to order a new order and got an agent that way. Then she told me that my order was taken out by the florist but couldn't make the delivery and so it would be taken out tomorrow. The day after my mom's 75th birthday.

I order flowers for my mother's 83rd birthday. They told me they will arrive on the 20th. It was a surprise to her, and I received email that they were delivered...never delivered. I called my mother to ask how she likes the flowers, but she never received them. So, upset because it was a surprise, contact customer service and they told me they ran out of the birthday flowers. I ask "why did you send me an email that they were delivered?" Crickets... I will go directly to the florist. Never deal with this company again and I have to wait 5-7 days just to get my credit back.

I was sent a beautiful dozen roses and took care of them exactly the way the directions noted. The huge buds never opened so I called customer service to see what additional steps I need to do. The customer service rep in fla. was **. She checked for any additional information for me and found I DID everything the correctly. She is sending another dozen roses and I'M sure they will be fine... maybe the new england weather didn't make them happy while in transit. Thank you 1800flowers and **!

Order flowers $140 for Sunday 4/19. They confirmed it will be delivered. In the afternoon they say "attempted delivery". I live in a Building with 24 hours concierge, if they tried to deliver, they would have. Call representative, was told business was closed. They will deliver tomorrow and as a gesture they will "give me a credit of $20 in future purchases". Of course I will not accept the flowers on Monday and I won't pay a penny for a service that never happened!

I ordered a particular arrangement to be delivered to a patient at a hospital. A little later in the day someone called to say the arrangement was not available. I then gave my consent for another arrangement to be sent. No flowers were delivered. I then emailed 1800 flowers to see what happened and received no reply even though their website said they answer promptly. Their toll free number placed me on hold twice and no one picked up my call. Only when I posted a negative remark on their Facebook page did I receive a response. I was advised the flowers would be delivered today. At this time I have checked the tracking of my order on their website and it does not show them to be delivered. Badly done. I had this happen with this company in the past for a funeral but thought I would give them another try. Fool me twice, shame on me.

I ordered flowers for my girlfriend to surprise her on our anniversary. I elected to have them sent to her workplace, a school, to surprise her during the workday. Their website stated that flowers going to a workplace would be delivered during business hours. I assumed that meant that they would be delivered before 5 pm. At 6 pm, after she left work, the site said they still hadn't been delivered. Customer service stated that there wasn't anything they could do until FedEx reported to them that it wasn't deliverable. Thank you 1800Flowers, the surprise was ruined, they weren't delivered on time and all this grief cost me $130. I will always use local places in the city I'm delivering to in the future. 1800Flowers has too many issues and unsatisfactory customer service.

Order was prompt and on time but it came UPS and went to the back of my girlfriend's store with the rest of their freight.. Why the hell wasn't it delivered to the front desk like it should have been?! That would have been the proper and professional way to do it.. As well as classy.. The store receiving clerk had to find it and dig it out from the rest of their boxes...Never Again...

The flowers I ordered did not get delivered when I ordered them 4 days in advance. I ordered them for my wife's birthday and to be delivered on her birthday in case I was out of town for work. I called to ask about the delivery and the customer service was very poor. They offered me a credit for my next purchase however, I will never go through that company again. After 20 minutes of talking with them, all they could do was give me my money back and keep me unsatisfied. They obviously don't care about their customer satisfaction. The lady I talked to was completely rude. I spoke with her "supervisor" and that was a lost cause as well. Would not recommend them to anyone.

Worse service ever, not sure who to blame! Ordered flowers on 4/11 to be delivered on 4/14 for daughter's birthday. Was called on 4/13 and told can't deliver flowers to mall. Explained to ** that the JC Penney's my daughter works at is free standing, not in a mall. Assured everything was ok and flowers would be delivered. Got a call on 4/14, day of delivery afternoon to tell me can't do delivery to JC Penney's. Worst customer service ever!!! WILL NEVER USE AGAIN OR RECOMMEND.

I ordered flowers for a dear friend after his father died. I got a confirmation from the company that they had charged me, but none that they had delivered the flowers. I waited a few days in case they had some trouble delivering. Nothing. Finally I tracked the delivery and discovered that they had never even bothered to try to deliver the flowers, or to contact me with that information. This is not a responsible company. I would avoid them at all costs.

Ordered fruit arrangement on Wed. For Sat delivery. Was called on Sat - unable to deliver, would I accept flowers instead. Not happy!! Called Incredible Edibles in Lakewood Ohio and got same day .

I talked to an Indian, who was hard to understand. When I first ordered (on Friday) for my sister in law's Birthday, he said the flowers could be delivered on Sat. No problem and they were for a Sunday birthday, so I was satisfied. Then I got a call on Sat. saying they couldn't be delivered till Monday, so I said "ok", but I was disappointed, and they said they would call her and apologize. Then I found out at the end of the Friday call that the "shipping charge" was really the phone service charge, and if I had ordered online, there wouldn't have been that charge. So, I said "please cancel my order, I would prefer to order online", and he said that they would give me a 15% discount, so the cost was to go down to $48.98. Then I saw last night that they had charged me the whole amount - $54.98.

I placed an order for the a-DOG-able in a Basket with a Get Well balloon for my niece that had surgery on Friday, April 10th, 2015. I paid extra for the same day delivery. I found out that by 8 pm ET that they were still not delivered. I called customer service: April 10th 2015 - 8:03 pm ET, spoke with ** who said there was a communication mix up with the florist, the attempted delivery message was incorrect on the internet. He promised the arrangement would be delivered first thing in the morning. April 11th @ Noon ET, I spoke to ** (hard to understand), she told me that they will be delivered. I said I wanted to know the name of the local florist. She stated they could not provide that information. I said what is the difference because once they are ever delivered the card will have the florist name on it. She ended up lying to me and said the flowers where on the truck and they would be delivered in an hour!

The Boutineer (item 89267) leaves on rose were broken and petals were frayed on arrival. I called customer service and they stated they would send another Boutineer; but they delivered a corsage instead of boutineer (**) - item 91801. My son stated that the rose head continued to slip off. The petals fell off both the boutineer & corsage. They barely had any petals left in two hours so I'm not sure why the company advertised it would last for three years. Never order preserve flowers or from 1-800-FLOWERS!

We ordered a fruit bouquet to be delivered to my niece 3 days later. On the day it was supposed to be delivered we got a confirmation e-mail that it was delivered. It was never delivered. I called their customer service and, after 25 min on hold before I talked to anyone, she was very unhelpful saying they needed to verify with the local florist, but they were closed. Two days later I sent the customer care an e-mail (e-mail address from the confirmation) and received no response. Finally 5 days after the expected delivery I called again. The call lasted 45 min and I had to get a manager that finally looked at all the information and issued a credit. Although they did resolve the issue, I will not order from them again.

Ordered a dozen long-stem roses with two teddy bears holding hands and some chocolates for my 35th wedding anniversary. First one I have ever missed due to business travel. What showed up was 3 roses and a large white teddy and the chocolate. Looked nothing like the picture. I called the local florist that delivered it and they were the nicest people on earth. They read me the order 1-800-Flowers sent them. Never ever order from 1-800-Flowers. Call a local florist direct. You will get far better service. This is just a grab-your-money website. Then screw you and the poor local florist.

It was my daughter birthday. I order day before to make sure she got my gift on time. I order online follow by calling customer service to double check the order and make sure that can be delivery on time. I give them my number and the receiver number and asking them to call me if any problems or delay. My daughter never received her birthday gift. Not even she received and myself call from 1-800-Flowers customer. Their excuse that they been there but nobody was at the house. When I call they say that the delivery gonna be next day with no respect to the customer's occasion. I will never ever order from 1-800-Flowers.com or recommended to friends.

I am soooo upset and embarrassed, I placed two separate orders for two separate days. The first one ordered for one of my friends was the 24 red roses in a Waterford vase. They were supposed to be sent to my office, in my name, to be given to a friend for a wedding gift at a surprise shower. Some of her other friends and I were going to go in together and buy her with a Waterford crystal vase but I had seen this vase w/ the 24 roses at 1(800)flowers and told them about it and they all chipped in. I called 3 days in advance and was assured they would be there on Wednesday, 4/7/2015 by 2pm, when we were having our surprise luncheon for her.

Custom service reps could not understand English. Took 5 different calls to straighten out one order; which they end up getting wrong. I will never use this service again.

I ordered flowers for a friend who has been in the hospital since before Christmas - thought it might cheer up Easter. I placed my order on Wednesday, April 1, 2015, and after all their charges it was over seventy dollars and they couldn't deliver till Good Friday, April 3. I found out that my friend had been transferred to a skilled nursing across the street so on the 2nd of April one full day before they were scheduled to deliver. I called 1-800-Flowers customers service and spoke to **. All of the customer service people have perky "American style" names but trust me they are somewhere like Mumbai - the accents are thick and so is the scripting. ** assured me they would contact the delivering florist and change the ship to address - no problem...

Ordered flowers for my parents for Easter on Saturday and they were never delivered. Called 1-800 flowers. They stated their delivery source was out of bunny ears. Supposedly they tried to call me but were unable to reach me. They have my email...hello!!! Unacceptable. I would never use such an unreliable company ever again!!!

Friday evening April 3 I placed 3 orders to send to family for Easter. I paid an extra $2 for next day delivery. I checked a few times to see what the status of the delivery was. I noticed that one order stated "exception noted" so I called. Spoke to customer service, was told they would contact me but did not really give me any information as to what that meant. I never got that call. I called again on Sunday Easter morning and appeared to have spoken to the same woman. She said they could not find a florist with the flowers to complete the order, "We can send them on Tuesday". I had them cancel the order told them it would have been nice to get a call. She offered a $20 toward future order. Probably won't use it. The other 2 orders stated that they were delivered.

We placed an order to be delivered the next day for a friend who lost her mother. On delivery day, we received a garbled message of which only flowers and order were legible. We called, and found out they had cancelled the order. Told "The florist could not deliver the flowers.” Then they offered same-day delivery on a new order so we did. By 9pm, they were still not received. We called the Customer Service. They offered to place a third order, as the second order had been cancelled, and "someone should have called". No longer certain they would EVER deliver, my wife asked to speak to a manager. After 15 minutes, the best they could do was be the go-between between her and the manager.

I placed an order on line this morning for my wife's birthday today. A dozen of purple roses to be delivered to her at work by surprise. I get a call at 1:30 PM saying that the florist cannot deliver the order because they dont have purple roses (then why advertise them for same day delivery). Your customer service person asks if I'd like to substitute red roses. After going back and forth for 5 minutes (because of a language barrier issue) and offering 15% discount and a $20 gift card to a future 1-800 flower order (there will not ever be a future order with you) she talked me into changing to red roses ONLY IF THEY CAN BE DELIVERED TO MY WIFE'S WORK BY 2:30. The agent assured me they would and told me that if there was a problem then she'd call me right away and inform me.

I ordered a Get Well Soon arrangement for my mother post surgery. It took 25 minutes on the telephone to get the order entered correctly mainly due to the customer service agent's trouble with English. I asked up front if the arrangement could be delivered the same day and was assured it could. Well, 10 hours later, it still had not been delivered and I was told by another terrible customer service representative that it was not received by the local florist. He took zero responsibility and continued to blame everyone but 1-800 Flowers. Very unprofessional behavior! On top of not taking responsibility, he never apologized, offered a solution or showed any concern that an entire day was wasted. This is the 2nd time this has happened with 1-800 Flowers and they will not get a 3rd chance.

1800 Flowers did refund the cost of the chocolates and seemed sincere in their apology regarding the mistake. While I am upset by not having the product I ordered delivered (or substituted with a product of comparable or better quality and quantity), I am appreciative of the follow up and sincere apology.

Never again will I use this company. Never. I ordered an arrangement to be delivered to a dear friend who was in the final battle with cancer. I ordered the arrangement on February 18, 2015. I assumed it had been delivered on the confirmed date of February 20, 2015. Wrong. Instead, on March 20, 2015, three days AFTER the death of this friend, the arrangement was delivered to her grieving husband, with a card and sentiment for her. What an idiot I looked like. Worse yet, is that my final word to her never arrived before she passed. I have never written a review like this - this is by far, the worst service experience I have had and will advise everyone that I come in contact with never to use this company again.

Order a birthday bouquet for my mother, picked out a springtime bouquet in the large size. Got my call from Mom that flowers arrived and had her send picture, very very disappointed in the bouquet that was sent, sent small size for $70.00, what a rip-off. When I wrote to complain, was promised a redelivery that never happen, so disappointed that a business can get away with this type of service!!! NEVER USING AGAIN! LOST CUSTOMER FOR LIFE!

I ordered an edible arrangement on the 1-800 Flowers website on Friday March 27th originally expecting weekend delivery but after putting the required destination information they said it would be same day delivery which was fine with me. Apparently they had tried to call me later on Friday but couldn't email me to let me know there was a problem. I didn't hear the voice mail until late Friday evening explaining they couldn't make the delivery on Friday and to please call back.

At approx 10:20 am on 3/21/15 I ordered a bouquet and teddy to be delivered to my 94 yr old Gram the same day... not because I was pushing but because they advertised "Same Day Delivery." Cut to the chase, the flowers and stuffed "dog," were delivered on the afternoon of 03/25/15. Misinformation... nope... Bait and Switch!! The company makes me doubly mad because they set their workers up to fail! I've gotten an email asking me, "How did this worker perform?" FYI 1800 FLOWERS.. If you did what you were supposed to do you wouldn't have to spend so much time and resources on policing your employees. Thank you ** for the $20.00 Savings Pass (was $30.00 to from the foreign woman I spoke to on the 22nd) but I won't be needing it. I wouldn't never purchase anything from your company again!!

I ordered flowers for my sister's birthday - she is in the UK, I'm in the US, so 1800 flowers seemed an easy way to say happy birthday/love you sis. What I ordered was beautiful - what she got was a bunch of daisies! Called to complain and they are going to resend tomorrow and kept asking me what I wanted to include in the flowers, I want the SEA Breeze arrangement I ordered from your website - why do I have to list the flowers (I don't know some of their names)! Why can't they just deliver an arrangement that (as closely as possible) matches the one they advertise?

Ordered flowers online. The recipient had to go out-of-town, so I needed to cancel the order. It's impossible to cancel an order online. I called, cancelled the order a week before the scheduled delivery. The delivery was indeed cancelled. Customer Service promised a confirming email, and, promised to return the money to my account within 5-7 days. The email never was generated confirming cancellation and refund. The refund never arrived. I called again. Once again, promised that I would immediately receive a confirmation email and refund. Once again, no email and no refund. I was then forced to initiate a formal investigation against 1800Flowers.com through both PayPal and MasterCard. Finally, after two months, 1800Flowers.com finally, grudgingly, refunded my money. 1800Flowers.com IS A CRIMINAL ENTERPRISE!!!! THEY MEET THE DEFINITION OF THIEVES!!! BEWARE!!!!

I had the worst experience ever with 1-800-flowers. I had a sympathy order that was time sensitive. I first spoke with someone who didn't speak English well enough, didn't understand the word "sympathy", butchered my message card with several misspellings, and guaranteed me a date that she never followed through on. She told me it would definitely get there the Saturday before the funeral, but she actually scheduled the Tuesday after. I never received a phone call of the schedule change or I would've said “this was unacceptable” and cancelled. I also saw the mock up of the message card and called immediately to fix it. I was told it was fixed. The package was supposed to then arrive the Tuesday AFTER the funeral (unacceptable) and then it DIDNT COME TUESDAY!

Ordered, took all day then they cancelled. Terrible service.

Order on 3/16/15, mother's birthday. The description and photo of the flowers and vase was Nothing like delivered cheap vase with very few unordered flowers stuck in green sponge. Unknown Caller called stating flowers left on front porch and hung up on me when I asked for a name. Called customer service, got ** who was very difficult to understand. She stated they would re-deliver. I said I want a full refund because the website states 100% satisfaction. She said she cannot give a full refund because flowers were actually delivered. She stated I would only receive 50% refunded. I asked for an email confirmation which did not arrive by 3/18/15 or the refund confirmation.

Ordered an arrangement for St. Patrick's Day for a very special person. There were four sizes, I opted for the ex-large one that was pictured in the ad. When it was delivered, it looked like the small one - very little roses and greens. I paid $90 for this and I could have went to the grocery store and paid $20 for a lot better product. There was no satisfaction. They wanted to deliver the same arrangement the following day but the holiday had pass. Then they wanted the old arrangement back. Then they said that I could have a $20 credit on my next order. That will never happen. I advise anyone who is thinking about ordering something from 1-800-Flowers to go somewhere else so they won't be embarrassed.

Absolutely awful, miserable, near-fraudulent (looking into this now) experience with this HORRIBLE company. It's no longer about the flowers that were never delivered or the refund that is nowhere in sight after THREE months of checking for time and time again. It's boiled down to theft and deceit. Pathetic, how bloody dare you??

Check out the pictures! Ordered the springtime bouquet that is made up of daisy flowers - yellow, white & pink. They emphasize the cute springtime basket it is in with a "gingham" springtime bow. I SPECIFICALLY picked something that said it was available locally to my area. What arrived was in a glass vase, with a pink bow, and it had 3 PINK carnations, 1 PINK rose, 1 white spider mum & 1 green spider Mum. Quite frankly, all love flowers but this arrangement was a Hot mess ...and more importantly, it WASN'T EVEN CLOSE to what I ordered. I mean, why bother to pick out something on the website if they are going to deliver whatever the heck the florist has laying around. 50 dollars later & I could have run down to the local heb and picked this up for 20 bucks. I understand paying for convenience but I want a reasonable vase similar to what I ordered and this wasn't even close!!!

I order flowers on 3-9-15 and was going to be delivered on 3-10-15 and never got them. Called everyday and they said she will receive it the next day. Now it's 3-14-15 and still haven't got it. I would like to tell everyone not to order from them.

1800-Flowers is a fraud!! I just used them again... AGAINST my better judgement. I ordered a specific arrangement, and it NEVER arrives looking like the one they picture online. DON'T use them unless you are prepared to be disappointed!!!Terrible!!!

Ordered a flower birthday cake on 3/5 to be delivered on 3/9 for a couple celebrating their 94th and 100th. Tracked the delivery in the am of the 9th & it stated en route. At 4 pm, tracked again and it showed exception noted. Called Customer Service and after checking with the florist she states they didn't have the flowers for the arrangement which consist of white poms, red carnations and a single red rose and a few candles... really could have gone to Jewel or Costco for them. She states they could send another arrangement but I asked to speak to a supervisor.

My wife sent me a Jade Plant from 1800flowers. Now, after a few days a few leaves came off no alarms, right. 3 weeks and the thing dies. Called 1800flowers! Rude associate and supervisor blaming me for the death. Associate told me that they only guarantee for 7 days, the supervisor says 20 days. Nowhere on the literature they included in the package was there a mention of how many days I had to call and report the problem! The plant was sent in the frigid cold without insulation.

On 3/3/15 my son-in-law ordered a beautiful bouquet of flowers along with balloons as a birthday gift for my daughter. He is stationed in NC, unable to come for a visit until summer (we live in Miami, FL). An $123 order never arrived. When he called yesterday (03/4/15, her birthday), they claim they came to the house and never answered which is a big fat lie; I'm on vacation and stayed home the whole day. When he told them that, they changed their story and said he got the wrong apt number (he has the order receipt with the correct address) and promised to deliver them today (03/5/15). He started calling 1-800-flowers at 10:00 am EST and they claim the flower show (part of their network) is not picking up the phone and left several messages. My son ended up cancelling the order for my daughter's despair. We will never, ever order anything from 1-800-flowers as this is not the first time being disappointed by the company.

I placed the order three days in advance of my anniversary (2 dozen red roses in a beautiful red vase with a message from me in a message bottle). The flowers arrived in a shattered vase, destroyed roses and my message was not even in the box. I was first told that they could do nothing since the flowers were delivered. So I then tried to cancel the chocolate covered strawberries that were to come later and was told I couldn't. It took me the better part of the day to finally get through to a supervisor.

I am so shocked at how 1800flowers customer service never sent my flowers, lied and said they sent a refund. I had to call paypal for them to tell me 1800flowers did not put a request. 1800flowers also lied about the time for me to receive my refund. N E V E R A G A I N. The worst ever, but thanks for directing me to local flower shops that deserve my money and I know I will receive my flowers. :)

I ordered flowers that were never delivered, nor did was I made aware of it. I received no email, call, nothing! This was my mother's 90th birthday!!! After trying to get to a supervisor they would say OK and disconnect me. It happened at least 6 over. They are very passive aggressive. Even though I was put through to the billing dept in which you thought I was getting a supervisor, this woman was American and was annoyed that I called her dept. I explained I had no control over what department I was connected to. When I asked her for a supervisor she put me on hold...no joke...almost 15 mins. I then realized she was not going to pick up so I hung up.

After ordering a gift for a friend's 50th birthday and having it sent to her room, at a hotel she was staying at, I was told that part of the order was not delivered. I called the hotel and they confirmed (Was a $16.99 Mylar balloon). I contacted 1800flowers and they offered me a refund of $5.99, because the item didn't meet my expectations. I told them this was unacceptable. It wasn't that I was unhappy with a product. My expectation was that the item I paid for would be received. No one from the company has gotten back to me. The email response I received seemed like a general response to any complaint. If the balloon was received and deflated, a partial refund may fly but not product, no money in my opinion.

My husband ordered flowers by phone for our daughter-in-law's birthday. They took our money IMMEDIATELY, and got his email address initially (he started getting email ads from 1800-Flowers within a few hours), but he never got the promised email order confirmation and THE FLOWERS WERE NEVER DELIVERED. The day after the delivery failure it took 45 minutes on the phone to reach someone (only ever got 1 person to answer multiple calls to customer service and they HUNG UP on us, had to call the number for placing orders).

I ordered a bouquet of flowers for a friend who lost her father and when the flowers arrive it was completely different from what I ordered. They charged me $70 for the bouquet I picked which was beautiful flowers with clean case and what they sent was something completely different. Black was and It had three carnations lots leaves and looked so cheap it was embarrassing. I was so upset I tried calling but it just rings then it cuts off... No one answers. I will never order from them. I am going to try to call visa and charge back. What a scam!!!!!

I'm very taken back on how 1-800-flowers can deliver dead flowers to my recipient. The recipient had to call and have a new order sent out. Terrible service. I will never ever use them again. EVER. Oh, and their compensation... a $20 savings pass that expires in 3 days. They're a joke.

February 2nd. Ordered a plant for my son's new office! I naively wanted it to arrive during the first week! According to the website, the date I chose was fine! Three calls later, and being told multiple times, it was on its way, it was delivered on February 26th! By that time it was NOT a surprise as I was calling my son almost daily to see if the plant had arrived. I will not trust my surprises to good ol' 1-800-FLOWERS again!

I ordered a corsage and boutonniere for my son's Military Ball on a Wed and ordering was easy. When I received my email it stated flowers would be delivered on Sat which is same day as dance. I paid over $20 for shipping to begin with. When I called to see if delivery could be day before, I was surprised and shocked at the awful customer service I received! The guy was actually trying to talk over me!?!?! Hopefully the flowers will get here in time but I will NEVER order or recommend their service!!!

My sister (76 years old) was in the hospital and I used 1-800 Flowers to send her a beautiful bouquet of flowers in a "Pitcher" vase with a Teddy Bear. All it was, was a white vase. Not the "Pitcher" which I paid for. I knew that in that nursing home rehab, she could use the pitcher but she never got it. 1-800 Flowers owes me some money back, I would say. I won't use them again. I questioned them about making sure my sister gets just what I ordered and they assured me she would. It didn't happen.

Had confirmation for delivery on 2/14. Never arrived. Person to whom they were to have been delivered got call from a florist. We never heard of on 2/16 that flowers were available to be picked up in a different town about 20 miles away. Don't know whether the stale flowers were actually there or not. Many requests for credit ignored. By the way, don't trust their tracking, either. When I got the tracking info (after flowers had not arrived), that info showed that they had been delivered to the proper address. This was before the florist called to say that the flowers were ready at its location. Appears that the whole operation is a fraud.

On 2/7/15 I selected "Floral Embrace" arrangement because it depicted 3 sunflowers in the photo of the arrangement on the 1800flower.com website for delivery on 2/7 to my friend at a total cost of $74.98. The arrangement received was not as depicted on the website. When my friend sent me the photo of the received arrangement, there were no sunflowers in it. Nowhere on the website is there a disclaimer about flowers being substituted in the arrangement should the ones in the photo not be available.

Just really disappointed with this firm and will never use them again. Will stick with local florist as they are able to deliver next day with no problem.

I placed an order on 1/28/2015 not received. Reordered on 2/4/2015 not received. Today is 2/22/2015, refund STILL not received. Customer service not acceptable. I spoke to at least 10 different reps that repeat the same script. They sent me an email for someone else refund and told me it was my problem and I had to contact my credit card company. I will not use nor recommend them to anyone EVER AGAIN.

Ordered early, so I could get this plant and box of chocolates 2 days before Valentine's Day, and to avoid the much higher cost of delivery. I live in Northern MI, it's cold up here in February, I made an assumption that 1800Flowers had done this before. Now I'm just guessing here, but I think this was their first cold weather shipment, the plant was nice in the picture, lots of pink heart shaped flower, nice dark green leafs, it arrive when they said it would. Although UPS was late that day, so the box came after she was already home. After figuring out the best way to get the plant out, it looked like it was a bargain bin, leftover from a plant sale, stem broken, leaves dead, flowers looked awful, the plant was frozen 95%. One and only one leaf survived, not sure if I can save it, but worth a shot. I sent 2 emails about a refund, first was not responded to. Second email said I would get a full refund, next, I did get the refund. I will never do it again.

My office sent me a rose bush for congratulations on being on the team for 10 years. It showed up in a plain cardboard box (nothing like advertised), frozen and dead. 1-800Flower.com said they would redeliver, but not until next week. Had to sit on hold for over an hour and I have received several emails telling me how sorry they are that my expectations were not meet. Who would ever expect a dead, frozen plant? They are sending a $20 coupon, but I will never use it. The balloon came with a stick to mount it on, but the stick is too wide and it won't fit. The container doesn't look anything like the advertisement. Instead of a nice gesture from my office I ended up with a weekend of frustration.

Ordered roses for my girl to be delivered on valentine's day. Got a call the 5 days before delivery letting me know that the local florist had over booked and wouldn't be able to deliver anything. Tried to have them delivered the day before, no dice. They sent a full refund but left me scrambling to find another way to get her some flowers that I felt were worthy of her.

I tried to order a sympathy arrangement for a friend. The order was not delivered on the scheduled day because the local florist did not have the exact arrangement pictured on the web page. I requested a comparable arrangement be delivered the next day. The flowers were never delivered - and I was told there was no florist who could fulfill my order. It was a simple bouquet of flowers. Waiting for a refund.

I ordered an orchid for my mother for Valentine's Day. The orchid and the shipping were almost $100. My mother is 87 and I sent her special message. The confirmation of the order and the card were received by me. The orchid was delivered to my mother's home in N. Dartmouth, Ma. It was left on the front porch on a pile of snow with the outdoor temp hovering around five degrees. No doorbell was rung, no door was knocked on, no card was delivered.

I placed an order on February 9th for an arrangement to be delivered to my wife's work for Valentine's Day. The flowers were never delivered. They have both my contact information and my wife's contact information but we were never even contacted. I spent 40 minutes on hold the following Tuesday (Feb. 16th) and spoke with a representative. They offered to refund 50% of the purchase price and deliver the flowers the next morning (Feb. 17th) after some haggling. I was also promised a call back from a manager (since none were available to speak with me for the next 2 hours) to explain why the flowers were never delivered and why I was not contacted.