Nutrisystem Reviews

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About Nutrisystem

Welcome to Weight Loss That Works. For over 40 years, we’ve helped millions of people lose weight and find the lighter side of life. With easy-to-follow plans featuring balanced food shipped straight to you, plus the support you need to succeed on your own terms, Nutrisystem provides real weight loss results you can count on.

Pros
  • Meals shipped to your door
  • Vegetarian and diabetic options
  • Affordable
Cons
  • No in-person support

Nutrisystem Reviews

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    Page 20 Reviews 3440 - 3640

    Reviewed March 23, 2014

    I decided to cancel my account because I didn't love the food and I can cook for myself for a lot less money. I was notified that when I cancelled my account I would be charged $85.00 because it was no longer a recurring order. Seriously? Because I didn't like your product?

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Verified purchase

    Reviewed March 23, 2014

    I started on Nutrisystem Jan. 1. In three months, I have lost 25 lbs. What I have learned the most is portion size. I am comfortably full not having eaten a huge plate of food and as Nutrisystem teaches eating 6 times a day. It couldn't have been easier.

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    Response from Nutrisystem

    Roger, thank you for taking the time to share your experience with others!

    We are so happy to hear that we were able to provide you with the diet solution you were seeking! Congratulations on the 25 lbs of weight loss and developing great eating habits!

    Kristen,

    Weight Loss Counseling

    Verified purchase

    Reviewed March 23, 2014

    Great experience. I changed my eating habits too. Eating so many more vegetables, less fruit, less protein, more what are they called the category with almonds or buttermilk. Oh and eating frequent small meals.

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    Response from Nutrisystem

    We appreciate your feedback, Susan!

    At Nutrisystem we aim to provide the best diet solution for each client, and we're happy to hear about your experience! Congratulations on all of your new eating habits, and thank you for sharing your positive experience with others!

    Kristen,

    Weight Loss Counseling

    Verified purchase
    Customer Service

    Reviewed March 22, 2014

    Was very pleased with ordering process and every shipment arrived on time and was accurate. Enjoyed the website and anytime I called my questions were answered in a friendly professional manner. Met my goal loss.

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    Nutrisystem
    Response from Nutrisystem

    Great feedback, Sandra!

    We're delighted to read your feedback about Nutrisystem! We are happy to hear that you saw great progress on the program and met your goal! Thank you for sharing your experience with others, Sandra!

    Kristen,

    Weight Loss Counseling

    Verified purchase

    Reviewed March 20, 2014

    I have lost over 40 pounds in two and a half months on Nutrisystem. I am the owner of a radio station and as part of my job I travel a lot of evenings broadcasting sporting events and don't have a lot of time to prepare meals. Nutrisystem was the perfect diet for me. Everything was prepared for me and easy to prepare and eat. The most important part is it taught me portion control, which is a problem I have had only eating two times a day. Now I eat five to six times a day and am never hungry, even running four to five miles a day.

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    Response from Nutrisystem

    Chris, we are thrilled to read your feedback about Nutrisystem!

    Firstly, congratulations on your 40 lb weight loss in that period of time! At Nutrisystem we aim to provide each client the diet solution they were seeking, and we are delighted to hear that you have enjoyed the convenience and portion control of the meals, and have seen such great progress!

    Congratulations and keep it up!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed March 17, 2014

    The program works very well for me. I would like to see more new food items in Basic and Core programs. Overall, I will use Nutrisystem again for healthy weight loss and have recommended it to my friends.

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    Nutrisystem
    Response from Nutrisystem

    Rob, we're delighted to read this feedback about Nutrisystem!

    Thanks so much for taking the time to share your positive experience with others! We appreciate your feedback as far as far as the food variety and take that as an opportunity to improve our products!

    Thanks again for sharing with others!

    Kristen, Weight Loss Counseling

    Verified purchase
    Staff

    Reviewed March 17, 2014

    This is a very easy program to be on. The food is very good and the variety is great. The staff at Nutrisystem was extremely helpful and knowledgeable.

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    Nutrisystem
    Response from Nutrisystem

    Great feedback, Kathryn!

    We are so happy to hear that we were able to provide you with the diet solution you were seeking! We're happy to hear you enjoyed your foods and the ease of the plan, and your staff here at Nutrisystem is always here to help!

    Kristen, Weight Loss Counseling

    Verified purchase
    Customer Service

    Reviewed March 16, 2014

    My husband and I have both reached our weight loss goals on Nutrisystem. I was especially pleased with the accuracy of our orders, excellent customer service, and the quality and variety of the food. Nutrisystem helped make it easy, and we both feel that now we have a better idea of proper portion size and will be able to maintain our weight. Thank you, Nutrisystem!

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    Nutrisystem
    Response from Nutrisystem

    Thank YOU, Angela, to you and your husband for choosing Nutrisystem!

    We appreciate your feedback and are delighted to hear that you have both reached your goal weight and enjoyed your meals! We genuinely appreciate you taking the time to share your positive experience with others and congratulate you again!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed March 16, 2014

    Nutrisystem worked great for me. It's the only way I was able to lose the 20 pounds I wanted to lose. It's easy, reasonably priced if you consider what you pay for each meal and the food was mostly very good.

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    Response from Nutrisystem

    Great feedback, Sheila!

    Thanks so much for taking the time to share your positive experience with others! We aim to provide the best diet solution for each client and we are so happy to hear that you enjoyed your meals and saw great progress! Congrats on the 20 lbs, Sheila!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed March 16, 2014

    I wish I could still do the weekends off program. I would join Nutrisystem again. I simply can't afford $300-350 a month for food. I only have a $200 budget for food.

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    Response from Nutrisystem

    Great feedback, Kelli!

    Sounds like Nutrisystem has worked for you in the past, and we would love to have a Counselor contact you within the next 48 hours to talk about your options. Thank you providing us with feedback about your experience!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed March 16, 2014

    I have reached my goal and the Nutrisystem plan was so easy to follow. I didn't have to measure or count any points. Everything was so easy for me. Thank You!

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    Nutrisystem
    Response from Nutrisystem

    Thank YOU, Elaine!

    We genuinely appreciate you taking the time to share your experience with others, and we're delighted to hear that you've seen great progress! Congrats on reaching your goal!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed March 15, 2014

    Excellent choice of foods, actually loved this diet and lost 35 lbs. I've now changed my eating habits and feel fantastic. The food tastes great and love the fact that you also get frozen foods. I did the auto delivery and it always came in time. I highly recommend this diet to anyone.

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    Response from Nutrisystem

    Kathleen, thank you so much for taking time to share your experience with others!

    At Nutrisystem, we aim to provide the best diet solution for each of our clients, and we are genuinely delighted to hear you've seen great progress! Congratulations on your 35 lb weight loss, and we wish you the best of luck with your continued success!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed March 13, 2014

    I joined the Nutrisystem program with the intention of losing 31 pounds in 8 weeks. As I enter my 8th week, I have lost 27 pounds and am looking to lose a few more by the end of the week. The system worked for me with little or no problems or starvation. I'd highly recommend this program to those who seriously want to lose weight.

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    Response from Nutrisystem

    Great feedback, Ron!

    We are so happy to about the now the 27 lbs of weight loss! We really appreciate your feedback, and genuinely thank you for sharing your positive experience with others! Thanks for choosing Nutrisystem!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed March 12, 2014

    It portions out what I eat. I can swap breakfast and dinner depending on my daily schedule. I can select what foods I get to eat. I can have some form of chocolate every day. If I skip a day to celebrate, I can resume the diet without much guilt and keep going. I have lost about 15 pounds in 5 weeks and still going.

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    Nutrisystem
    Response from Nutrisystem

    Judy, we are delighted to read your feedback about Nutrisystem!

    Thank you so much for taking the time to share your positive experience with others. We're happy to hear we were able to provide you with the diet solution you were seeking!

    Congratulations on your 15 lb weight loss! Way to go!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed March 11, 2014

    I lost 10 Pounds with a months’ worth of food. I have food for another month, so I hope to lose 10 more. The food is great, but I should have ordered more variety.

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    Response from Nutrisystem

    We appreciate your feedback, Monie!

    Thank you for taking time to share your positive experience! We aim to provide the best diet solution for each client, and we are delighted to hear you've seen great results. Congratulations on your 10 lbs and good luck with your continued success!

    Kristen, Weight Loss Counseling

    Verified purchase
    Customer Service

    Reviewed March 11, 2014

    Your 5-day shakes were awful, unpalatable. I guess I needed more hands-on interactions with your consultants. Emails generally go unread. I don't know what I expected, but was not happy with your program. I have 2 months' worth of your food that will probably end up in the trash. Perhaps I had difficulty because I work nights and never knew what meal I should be eating. But, I was disappointed with your product.

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    Response from Nutrisystem

    Hello Stephanie,

    We're sorry to hear that you weren't happy with your chosen meal options. We sincerely apologize and would like to make it up to you! One of our counselors has attempted to contact you and we would be happy to try again within the next few days to form a possible resolution.

    Again, we sincerely apologize for any inconvenience that you had with your purchase.

    Kristen, Weight Loss Counseling

    Insufficient response received
    Verified purchase

    Reviewed March 8, 2014

    I subscribed for two months, and saw a decent change in the way my clothes fit. Although I do not own a scale at home, it was easy to tell, by the fit of my clothes, that I was losing inches - and THAT is what I wanted at the start of the program. I recommend trying it out. PS - although I feared the food would taste like cardboard, IT DID NOT, and I was happily surprised at the taste!!!!

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    Response from Nutrisystem

    Great feedback, Melody!

    Thank you, we genuinely appreciate it and we're happy to hear that you enjoyed your meals and saw progress! We aim to provide the best diet solution for each client! Best of luck with your continued success!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed March 8, 2014

    I found NutriSystem very easy to follow. The food was delicious and very seldom did I feel hungry. I have learned how to eat and lose weight and NOT skip meals as I have always done in the past when I have wanted to lose weight. I am keeping the weight off since stopping and would recommend this program to everyone.

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    Response from Nutrisystem

    Great feedback, Norma, and Congratulations!

    At Nutrisystem we aim to provide the best diet solution for each client, and we are so happy to hear that you have seen progress on the plan with the meals! We genuinely appreciate you taking the time to share your positive experience with others!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed March 8, 2014

    I have recommended Nutrisystem to others. The food was mostly good and I lost 13 pounds in 2 months. Directions for cooking were easy to follow, too. Thanks!

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    Nutrisystem
    Response from Nutrisystem

    We appreciate your feedback, Terri!

    We're happy to hear you were seeing great progress and also enjoyed your meals! Congratulations on the 13 lb weight loss, and best of luck with your continued success!

    Kristen, Weight Loss Counseling

    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2014

    I could not have lost this weight without the help and support of Nutrisystem. I had been overweight for almost 5 years. I needed something easy and good tasting. I got all that with Nutrisystem. I don't have time to go for weigh-ins, I have a scale right there in my bathroom. I also had the convenience of having dietary counselors available to answer my questions as needed. This is such a yummy and no-brainer program. It just doesn't get any better. Thank you Nutrisystem!

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    Nutrisystem
    Response from Nutrisystem

    Nancy, we're delighted to read your feedback about Nutrisystem!

    Thank you so much for taking the time to share your positive experience with others! We aim to provide the best diet solution for each client! We are really happy to hear that you have seen progress with the program and have enjoyed your meals. Thanks again, Nancy!

    Kristen,

    Weight Loss Counseling

    Verified purchase

    Reviewed March 7, 2014

    Nutrisystem is incredible! I lost 25 pounds in 8 weeks!!! I would recommend NS to anyone that is serious about losing weight and learning how to eat healthy, they will teach you how to live better.

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    Nutrisystem
    Response from Nutrisystem

    Paul, we are delighted to read your feedback about Nutrisystem!

    Thank you so much for taking the time to share your positive experience with others! We genuinely appreciate it and we're so glad to hear that you have seen such great progress! Congratulations on your 25 lbs weight loss and best of luck with your continued success, Paul!

    Kristen,

    Weight Loss Counseling

    Customer ServicePrice

    Reviewed March 5, 2014

    My wife signed her & I up for the 2 month plan. We didn't realize a weight loss and much of the processed food wasn't good to the taste or for our health. Needless to say, we called and cancelled the program. However they charged us $89 to cancel and then continued to ship. We called again and they tried to say we only cancelled one order and gave us a return label. Then they charged us the full price again. I called for the refund and again they held back $89 claiming it's in their fine print. Said we could have returned first month's for a partial refund but didn't say that when we cancelled. We threw the stuff out and recommend others be careful with this company.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    No response received

    Reviewed March 4, 2014

    I tried Nutrisystem and suffered Migraines from all the processed foods. Even though my told me to try it and see if it helps. Nutrisystem would not give me my money back because it was past the 30 days. They do not take any situation personal they make not exceptions. This company is supposed to help people but yet they don't even understand when a medical condition prohibits you from using their product. I am very disappointed in my decision to ever deal with this company at all. Stay away from them.

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    Nutrisystem
    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Factual basis uncertain
    Verified purchase
    Customer Service

    Reviewed March 4, 2014

    I received a package for woman and I'm a man, and very different from the order that I made. I called two times, but I didn't receive any help, and the second operator was very rude. I put the order on the trash! Never, I'll order again from Nutrisystem.

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    Nutrisystem
    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Insufficient response received
    Verified purchase
    Amy increased rating by 1 star.
    After a positive interaction with Nutrisystem, Amy increased their star rating on March 9, 2014.

    Updated review: March 9, 2014

    Nutrisystem was quick to respond and fix the situation. They have an amazing customer service department!!

    Original Review: March 2, 2014

    I was very excited to try the nutrisystem program, however I found many of the dinner foods unappealing and not very tasty. I am also unhappy with the amount of sodium and preservatives that the foods contain. While I enjoyed the breakfasts and snacks/desserts for the most part, I found myself feeling sluggish and very uncomfortable after eating the dinners and some of the lunches.

    I would have severe problems with gas and bloating. Another unfortunate side effect for me was extreme water retention, probably due to the excessively high sodium levels in the foods. While I am sure this product works really well for others, it did not work for me. I will be canceling any future shipments tomorrow when their customer service department is open.

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    Nutrisystem
    Response from Nutrisystem

    Hello Amy,

    We sincerely apologize about your experience! We appreciate your feedback, and would like to make things right. We will schedule you someone from our Weight Loss Counseling Department to contact you within 48 hours to form a resolution.

    Many thanks for the feedback, Amy! We appreciate this opportunity to improve our products and services.

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed March 1, 2014

    I am extremely satisfied with my experience with Nutrisystem. Other than not being a fan of beans, everything was good and easy to make. I have already recommended it to a few people that I know are interested in losing weight. I will definitely come back to the program if ever I need to in the future.

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    Nutrisystem
    Response from Nutrisystem

    Great feedback, Tricia!

    Thank you so much for taking time to share your positive experience! We genuinely appreciate it, and we're happy to hear that you are satisfied with the program and would recommend to others! Many thanks for the feedback!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 28, 2014

    I am very happy to get back to my size. I already lost 10.5 lbs and my clothes are looking good on me again. The food is good and there is a good variety to choose from.

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    Response from Nutrisystem

    Great feedback, Anne!

    We are delighted to read about your positive experience with Nutrisystem! We aim to provide the best diet solution for each client, and we are happy to hear you're seeing great progress on the plan! Congratulations on those 10.5 lbs and best of luck with your continued success!

    Kristen, Weight Loss Counseling

    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 28, 2014

    Honestly it's expensive and a little scary to make that kind of commitment to a diet. That being said my experience was fantastic. The food is really good and I'm a very picky eater. The first five in seven days was a little difficult and honestly I was afraid to step on the scale afterwards. But I lost 9 pounds in the first 7 days. Once you get to the actual 28 day program you get a lot more to eat and I usually ate every hour all day. My goal was 20 lbs and I figured it would take about two months. I lost 22 lbs in 34 days. I was amazed I didn't exercise much but I do have a pretty active job. I just received my second 28 days and I've already exceeded my goal. So now it was time to cancel and to be honest I thought it was going to be a hassle. To my surprise it was very quick and easy. They asked me how it worked for me, said it was cancelled and I received an email instantly showing it was cancelled. I would definitely recommend this program. Just a side note I did cheat on this diet a couple times and it still worked.

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    Response from Nutrisystem

    Rick, we are beyond delighted to read your feedback about Nutrisystem!

    Thank you so very much for taking time to share your positive experience with others! We are so happy to hear that we were able to provide you with the diet solution you were seeking! We're happy to hear that you saw such great progress in your time on the program! Congratulations on reaching (and exceeding) your goals!

    Kristen, Weight Loss Counseling

    Reviewed Feb. 27, 2014

    I have been using the Nutrisystem 5 day kit box I purchased at Walmart and have lost 10 pounds in 5 weeks on it. I love it, so easy and food is delicious. I like the "homestyle" choice the best. Thought I would never be able to lose due to menopause and slowed metabolism but I was wrong. Nutrisystem works! It really does! Worth every penny to me :)

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    Nutrisystem
    Response from Nutrisystem

    Great feedback, Kathleen!

    We are delighted to read about your experience, and congratulate you on your 10 lb weight loss! At Nutrisystem we aim to provide the best diet solution for each client, and we are so happy to hear you've seen great progress and enjoyed your meals-- even with our popular Walmart 5-Day Jumpstart Kit! Thanks again for sharing!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 25, 2014

    I am very happy with my resultant 20# weight loss. I now have set a 10# weight loss goal for my second Nutrisystem goal and am very confident I will achieve it. I feel you must have determination and a positive attitude to achieve your Nutrisystem goals.

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    Nutrisystem
    Response from Nutrisystem

    Great feedback, Ron!

    We're happy to hear about the 20 lbs of progress, and even happier to hear that we were able to provide you with the diet solution you were seeking! We genuinely appreciate you taking the time to share your positive experience!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 24, 2014

    Nutrisystem helped me get a jump start on weight loss and helped me start eating lots of little meals instead of large ones that made me gain weight. I love Nutrisystem!!

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    Nutrisystem
    Response from Nutrisystem

    Great feedback, Dominoe!

    Thank you for taking the time to share your experience with others! We aim to provide the best diet solution for each client, and and we are genuinely happy to hear you enjoyed your meals! Way to go!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 24, 2014

    I wanted to lose weight for a dream trip my husband and I were taking. I was so excited with my results!! Every week I would weigh in and was thrilled to see my weight go down! Thank you Nutrisystem!!

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    Nutrisystem
    Response from Nutrisystem

    Barb, congratulations and thanks for the feedback!

    Thank you for taking the time to share your positive experience with others! We're happy to hear that we were able to provide you with the diet solution you were seeking!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 24, 2014

    I began NS in March of 2013 at 178lbs. In March of 2014 I am 135lbs. I stopped eating NS pre-packaged foods at 6 months and eating from NS recipes and portion guides. I have continued to follow the NS eating guide and continue to have successful weight loss. I would like to get the 40 & 50lb bears but when I stopped ordering food from NS, I was locked out of the website. It was my understanding that NS was a lifetime community.

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    Nutrisystem
    Response from Nutrisystem

    Candy, thank you so much for your feedback!

    We appreciate you taking the time to share your experience and progress of your journey with others. We appreciate the opportunity to improve our products and services and we thank you for bringing this to our attention. Someone from our Counseling Department will be reach out to you soon to address your feedback.

    Thanks again!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 24, 2014

    I had been struggling with weight in middle age and I am a lifetime member of Weight Watchers, I was going to a gym 4 times a week with no changes on the scale! It was frustrating to say the least. My husband and I started Nutrisystem together. We are on it 5 weeks. He has lost over 15 lbs and I have lost over 10. Most of the food is very good and we feel satisfied! We would highly recommend this diet to anyone needing to lose weight.

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    Nutrisystem
    Response from Nutrisystem

    We appreciate your feedback, Judith!

    At Nutrisystem, we aim to provide the best diet solution for each client, and we are so glad to hear we provided you with that! We are so happy that you've seen such great progress with the plan! Thank you for taking the time to share your positive experience with others, Judith!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 23, 2014

    I have tried dieting on my own, but never succeeding. My problem was that I couldn't control how much food I out on my plate. After watching the commercials about Nutrisytem on t.v. numerous times, I decided to give it a try. Not only did it teach me the right portions of food to eat, I began losing weight the very first week! I was so excited!

    I lost sixty pounds in ten months! I continued with the program for two more months until I felt I was ready to go on my own. So far, I have managed to keep the weight off, by watching what and how much I eat, along with exercise. The program really works and I would recommend it to anyone who wants to lose weight. Thank you Nutrisystem!

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    Nutrisystem
    Response from Nutrisystem

    Janet, we are delighted to read your feedback about Nutrisystem!

    Thank you so much for taking the time to share your experience with others. We are so happy to hear you saw such great progress. Congratulations on the 60 lb weight loss! We're very happy to hear we were able to provide you with the diet solution you were seeking!

    Kristen, Weight Loss Counseling

    Reviewed Feb. 23, 2014

    I tried NutriSystem for several months and did lose weight very slowly as the diet doesn't fit my work schedule. However, the food gave me and my sister severe gas and has triggered both our bowel diseases to flare up. I do not recommend this food to anyone with any kind of bowel disease. The pain is not worth it.

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    Response from Nutrisystem

    Hello Shawna,

    We sincerely apologize your experience! We appreciate your feedback and would like to make things right. We would like to schedule you someone from our Counseling Team to contact you within 48 hours to address your feedback.

    Thank you in advance for your time and consideration,

    Kristen - Weight Loss Counseling

    Verified purchase
    Staff

    Reviewed Feb. 22, 2014

    My goal was to lose 25 lbs, getting to 200 lbs. Everything went so well. I lost 40lbs and 5 inches from my waist. I am very pleased and even excited when I tell people how I did it. In addition, I learned a lot about portion control and food choices. [Bye-bye potato chips.] I highly recommend Nutrisystem.

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    Response from Nutrisystem

    Great feedback, Carl!

    We are so delighted to read your feedback about Nutrisystem! We genuinely appreciate you taking the time to share your positive experience with others. Most importantly, congratulations on your weight loss success! We aim to provide the best diet solution for each client!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 22, 2014

    I had a very good experience with Nutrisystem. My biggest problem losing weight was portion control. This diet solved this problem for me. I did not over eat. I also did not get hungry. I canceled my order because I felt that I had overcome this issue. Also, Nutrisystem was a little over my food budget. However, like I said, I believe that I can now utilize the lesson I learned from your guidelines. I would recommend a trial of your products to friends. I lost 12 pounds in five weeks. If I find that I cannot control my portions I will restart your program.

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    Response from Nutrisystem

    Great feedback, Linda!

    We appreciate the time you spend to share your feedback! We're happy to hear we were able to provide you with the diet solution you were seeking and congratulate you especially on the 12 lb weight loss as well as everything you have learned from the plan!

    Kristen, Weight Loss Counseling

    Reviewed Feb. 22, 2014

    Nutrisystem sucks!! I paid $229.00 for my first shipment and all the foods are the same!! Repeats!! I guess $230.00 doesn't buy what it used to. I am hungry all the time, I don't think that's how it should work. When I canceled any future shipments, they charged me a cancellation fee of $61.50!! What!!? What a crock!! Will never do business with Nutrisystem again!! I can eat Lean Cuisine or Weight Watchers dinners and get better results. That's all I got. Sorry, but true.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Insufficient response received
    Verified purchase

    Reviewed Feb. 22, 2014

    I had been struggling with losing the last ten pounds to reach my normal BMI. After my hip surgery, I decided that the convenience of Nutri-System would help me by not having to worry about preparing meals. It was so convenient having the three meals and snacks right at my finger tips and ready to go into the microwave. The food was good and nutritious. I didn't get hungry and was not tempted to cheat. I kept a list of my grams of protein and fiber. Adding an English muffin each day added only one hundred calories and the needed nutrients to meet my protein and fiber needs. This might be something you would consider as part of your plan. Overall, I would rate Nutri System as excellent.

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    Response from Nutrisystem

    Great feedback, Dolores! Thank you!

    We genuinely appreciate you taking the time to share your positive experience with others! We are so happy to hear that we were able to provide you with the diet solution you were seeking! We aim to provide the best diet solution for each client and are delighted that you enjoyed the convenience of the meal plan!

    Kristen, Weight Loss Counseling

    Verified purchase
    Customer Service

    Reviewed Feb. 22, 2014

    Overall had a good experience with Nutrisystem. The food was good and I was able to determine which meals I liked best. Had great experiences with the customer service that was provided over the phone. If I felt like I needed to go back I would and know I would be successful again.

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    Response from Nutrisystem

    Thank you, Samantha!

    We're delighted to read your feedback about Nutrisystem! We aim to provide the best diet solution for each client and are pleased to hear that you enjoyed your meals and experience. Thanks for taking the time to share with others!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 22, 2014

    My experience was a good one. Specifically, I learned that I need to change the types of foods that I eat and the frequency upon which I eat them. It was an enlightening experience.

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    Response from Nutrisystem

    Great feedback, Dave!

    Thank you, we genuinely appreciate it and we're happy to hear you've enjoyed your meals! We appreciate you taking the time to share your positive experience with others!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 22, 2014

    I am a 66 year old male that was a bit overweight to the point of not feeling comfortable with myself and fitting into my clothes. Over the years I have always used the "Fit for life" diet which is mainly fruits and vegetables. It had always worked for me when in my 30's, 40's and into my 50's. When I reached my 60's I found I could no longer stick that type of diet. At the very start of last year I decided to stop eating carbs and to cut down my sugar intake. I lost 11 pounds in two months doing that but during the course of the year I put it all back plus. This year I decided to try the Nutrisystem diet and was pleasantly surprised by the taste of the food as well as the results I achieved. I lost 25 pounds in seven weeks. I feel and look so much better and I am much more comfortable getting around.

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    Response from Nutrisystem

    Congratulations, Patrick, and thank you for your feedback!

    We aim to provide the best diet solution for each client! We genuinely appreciate you taking the time to share your positive experience with others and are so happy to hear you saw great progress and enjoyed your meals!

    Kristen, Weight Loss Counseling

    Customer ServicePriceStaff

    Reviewed Feb. 21, 2014

    I was on but stopped using Nutrisystem about 10 months ago because we were moving to a new home. So now I have the time to get back on it. I wanted the same plan as before but they would not give me the same price that I had paid. I've talked to a few reps and each one said they couldn't match the price I had paid before. The last time I called they were only $6 off from reaching a deal with me and were supposed to check with a manager and get back to me. I had asked to speak to the manager and they refused saying they couldn't do anything different. So this is how they treat former customers? The food was good. I don't know if they offer the same as before as far as the food selection. But the one drawback had always been how expensive they were. That is why I won't pay anything more than what I had paid before. Good luck to everybody trying to get things resolved with them.

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    Response from Nutrisystem

    Good Evening Richard,

    I have placed your new order. You should receive an email confirming your order. If you receive any items you do not like, just let me know and i will replace

    Tomorrow on February 25th, 2014 i will send you a private email with all the details we discussed on the phone today.

    Thank you for letting assist you in this matter

    Regards,
    Jean S
    Supervisor, Nutrisystem Inc

    1-800-585-5483 x 5319

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Feb. 21, 2014

    I was told that the food I could not eat would be replaced. I talked to a man called Jeff on 2/5/14. As so yet, I have still not received the replacements. They sat on my tea cart until this AM. I went almost a week without the lunches and dinners because they were way too spicy for me to eat. I cannot recommend such a company

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    No response received
    Verified purchase

    Reviewed Feb. 21, 2014

    A lot of the food was very good, like the white chili, pancakes, chicken breast, lunch pau noodles (not sure of spelling) and bagels. But some was just plain disgusting. I threw out the risotto, and did not like the cinnamon rolls or the turkey and stuffing. If a person sticks to the program and doesn't stray a lot then I believe one can lose weight. I stopped because of the expense and not being totally committed.

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    Response from Nutrisystem

    Many thanks for the feedback, Denise!

    We appreciate the opportunity to improve our products and services, and if you're interested in help or a solution, we would be happy to schedule someone from our Counseling Department to contact you within 48 hours to address your feedback.

    Thank you again for sharing your feedback!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 21, 2014

    The Nutrisystem plan worked well for me. Lost 16 pounds in 2 months. Followed the plan very closely, logged all my food, exercise, etc online or on the phone app. I'm not a huge dessert person so didn't have many snacks.

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    Response from Nutrisystem

    Andrew, we are delighted to read your feedback about Nutrisystem!

    We appreciate the time you took to share your experience with others, and congratulations on your 16 lb weight loss! We're happy to hear you saw great progress!

    Kristen, Weight Loss Counseling

    Reviewed Feb. 21, 2014

    As others have noted, there is a fee (payback of discount on first box) if you cancel your second shipment and you have to pay for return shipping. Paid about $260 for first month and then canceled second month and had to pay about $90 in fees and shipping. Also took about 30 minutes to get it accomplished. I did not even realize there was a second shipment on the way until I received email that it was sent. It was an impulse buy because I was really excited about losing weight and not being hungry. Unfortunately I was hungry since I eat a lot and then to go on the fast five with it's very limited calories. I guess biggest complaint would be that I wish there was better understanding of what to expect with cancellations, automatic shipping and returns. I was willing to take the $260 investment to give it a shot but was disappointed in paying the extra $90 when it did not work for me.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Feb. 20, 2014

    In my family I have several members that have Celiac disease (gluten intolerance). It would be nice to have a program for them. Because of the restrictions they have a hard time finding weight loss products.

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    Response from Nutrisystem

    Many thanks for your feedback, Melissa! We appreciate the opportunity to improve our products and services. We appreciate you taking the time to share your feedback!

    Kristen, Weight Loss Counseling

    Braulio increased rating by 2 stars.
    After a positive interaction with Nutrisystem, Braulio increased their star rating on March 27, 2014.

    Updated review: March 27, 2014

    First I want to thank you for your response. I was shocked when Nutrisystem sent me the FAST 5 for free. I have tried the FAST 5 and it works. Thank you for your customer service and I love the food.

    Original Review: Feb. 19, 2014

    I just placed my order for Men's Core package using the Walmart link. I was told since I used the Walmart link I was not able to get the Fast 5 free. Was disappointed I could not get the Fast 5 Free and if I knew I couldn't I wouldn't have bought the Walmart starter pack. I was offered a $15 discount but was REALLY bummed I could not try the Fast 5 because I heard great reviews and wanted to try it. But other than that I will give the plan a shot.

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    Response from Nutrisystem

    Good Afternoon Braulio,

    A happy customer is a successful customer.

    if you ever need assistance; please don't hesitate to contact me.

    Have a wonderful weekend

    Jean

    Verified purchase

    Reviewed Feb. 18, 2014

    Nutrisystem taught me a lot about portion control and eating 6 small meals a day which I have carried over into a current vegan diet.

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    Response from Nutrisystem

    Great feedback, Beth!

    We're delighted to read your feedback about Nutrisystem and thank you for taking the time to share your experience with others. We're happy to hear we were able to provide you with the diet solution you were seeking!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 18, 2014

    The foods that were decent have been discontinued. Most foods were bland and appeared to be high in sodium. Nutrisystem really does not teach you how to eat when you are done with the program.

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    Response from Nutrisystem

    Many thanks for the feedback, Dean!

    We thank you for taking the time to provide us with this feedback about your experience and our products. We appreciate the opportunity to improve our products and our services.

    Someone from our Counseling Team will be contacting you within the next 48 hours to address your feedback, Dean. Thank you!

    Kristen, Weight Loss Counseling

    Verified purchase
    Customer Service

    Reviewed Feb. 17, 2014

    A few days ago I responded to your email - The five day, weekends off plan, etc. I followed all of the online steps and never got processed. Did that twice. Next day, or two, tried again, same result. Corresponded with a counselor, asked a couple questions and was instructed to continue with my process for purchase. Nothing happened. Need some answers or please remove me from your email lists.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Insufficient response received
    Verified purchase

    Reviewed Feb. 17, 2014

    41 lbs lost in 13 weeks. It is a great way to lose weight and I recommend it to my friends and family. I followed it and worked out 6 days a week and the weight came off quickly. I tend to put some weight back on and would buy a months food at a time if I didn't have to get it for at least 2 months to get a pricing special.

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    Response from Nutrisystem

    Pauline, we're delighted to read your feedback about Nutrisystem!

    We aim to provide the best diet solution for each client, and we are delighted to hear that you've seen such great progress! Congratulations on the 41 lbs Pauline, and thanks for taking the time to share your experience with others!

    Kristen, Weight Loss Counseling

    Reviewed Feb. 15, 2014

    This program is a hassle, hassle, hassle! Portions are smaller and calorie counts higher than what you can do on your own at the grocery store. I was starving all the time. Energizing shakes made me shaky. Frozen food arrived thawed and getting it replaced took an argument. Counseling consists of yelling at you if you don't follow their rules, even though it makes no difference. They're really going to tell you that weighing too often will make you gain weight! Or that an extra 10 calories a day of unapproved coffee creamer, when your total daily calories consumed is 1041, is the entire reason you gained weight! I can lose weight on larger portions of Special K, Lean Cuisine, etc., for a total daily calorie count of 1,000, without being hungry, and no one yells at me. :-) Am returning it for a refund. I'll have to see if that is a hassle, too! Go ahead, Nutrisystem, pipe in with how you're sorry to hear about my experience and you'll look into it! Yeah, sure!

    Thanks for your vote!
    Factual basis uncertain
    Kristina increased rating by 1 star.
    Customer ServicePrice
    After a positive interaction with Nutrisystem, Kristina increased their star rating on Feb. 17, 2014.

    Updated review: Feb. 17, 2014

    Nutrisystem sent me a shipping label to return the food, which was all I had wanted.

    Like I said, the system itself is fine, works on low calories and portion control.

    The customer service rep sent me an email saying I was very rude on my call, and apparently didn't like that I wrote that lean cuisine meals are the same amount of calories. I wasn't trying to be rude to the rep, but probably did get a bit snippy when it became apparent they weren't going to help me with sending the product back.

    Original Review: Feb. 14, 2014

    The system itself was fine. I lost a few pounds right off the bat. The food was ok, not horrible. I plateaued after 2 weeks and realized I could purchase the freeze dried soups myself from Ralph's and save a ton of money. I cancelled back in November. Lo and behold, here it is in February and there is a $200+ charge to my card and a box at my door step. Customer service, much like everyone else here said, is awful. They said they cancelled it again (make sure you get a cancellation number!!) but told me I had to pay the $50 shipping to return the food even though it was their mistake. I do not recommend them at all. Customer service is awful. You can purchase lean cuisine meals for so much cheaper, they contain more and better food, and it will cost the same. Has the same amount of calories too.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Reviewed Feb. 13, 2014

    I started last week with the Fast Five program and stuck to the plan as described and lost 5.5 lbs in a week. Have now moved onto the program and on day 4. Great program for a weight loss plan. Food is good for a diet plan and you eat tons of other items. I can't even fit my dessert in each day. Would recommend!

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    Response from Nutrisystem

    Many thanks for the feedback, Dana!

    Firstly, congratulations on the 5.5 lbs on the Fast 5! We're happy to hear we were able to provide you with the diet solution you were seeking and have seen great progress! Thanks for taking the time to share your positive experience with others, Dana!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 13, 2014

    Very easy to follow with great results. Takes all the guess work out of trying to lose weight and gave me the structure I needed.

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    Response from Nutrisystem

    Karmen, many thanks for the feedback!

    We aim to provide the best diet selection for your diet solution needs and are pleased to hear that you enjoyed your meals and saw great progress! Thank you for sharing!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 12, 2014

    Weight loss using Nutri-System meals and following the Nutri-System diet plan really is a no-brainer. There is a wide variety of Nutri-System foods for ordering. Both frozen and ready-to-eat foods are available for ordering. You can be confident that these meals are easy to prepare, contain healthy ingredients, as well as, being quite tasty. You are guaranteed to lose weight when you follow Nutri-System's detailed daily meal planning and weight-loss regiment. The best thing about being on a Nutri-System weight loss program is it's easy and the food really is great tasting. I lost 40 pounds with Nutri-System and now Nutri-System will be helping me to maintain my new, healthy weight.

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    Response from Nutrisystem

    Great feedback, Barbara!

    Thank you so much for taking time to share your positive experience with others! We are so happy to hear we were able to provide you with the diet solution you were seeking that fit your lifestyle! We're delighted to read that the convenience, taste, and of course results were promising for you. Congratulations on the 40 lb weight loss and your continued success, Barbara!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 12, 2014

    Understanding how certain food can affect our body and what it can do. I have learned a lot about portion control and what to stay away from. Look good and feel better about myself. I do recommend this diet and would go back if need arise.

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    Response from Nutrisystem

    Gloria, we're delighted to read your feedback about Nutrisystem!

    We aim to provide the best diet selection for each client and are happy to hear that you've learned from the plan and would recommend to others! Thank you for taking the time to share your positive experience!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 12, 2014

    I had stop smoking 2 years ago and gain 40 lbs. I try everything to lose and I DID not succeed. I met a lady one day she had lost a lot and that's when she told me about nutrisystem. I started on the diet January 1 2014 and today is February 11 and I lost 23 lbs so I think this is great. I would recommended to my friend for sure. Thank you.

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    Response from Nutrisystem

    Thank you, Rollande!

    We genuinely appreciate the time you spent to share this experience with others, and we're so happy to hear you're seeing great progress! We aim to provide the best diet solution for each client.

    Congratulations on the 23 lbs, Rollande, and best of luck with your continued success!

    Kristen, Weight Loss Counseling

    Customer ServicePriceStaff

    Reviewed Feb. 10, 2014

    I decided to try Nutrisystem after having my third child! The food was not bad but it was not the greatest! Customer service is absolutely awful with this company! Before paying such a great amount, I did a chat with a representative. Honestly they don't go into detail with what you'll receive and such. I ordered and thought I was supposed to get the fast five shakes as well. I never received them with my order so I called customer service to only be on hold for 30 mins and then to be told, "No, your package did not include that. Anything else?" I'm sorry after paying over 200.00 and waiting 30 mins to dismiss me so fast. I did email customer service and they shipped me the fast five.

    I can't afford this anymore and to cancel you have to call them or email them. Another waste of time when you have kids and responsibilities. The response that I get back is, "We have reviewed your account and noticed that you have received only one order form Nutrisystem. Per our cancellation policy, if you decide to cancel your auto delivery program prior receiving your second consecutive order, you payment method on file will be charged the amount of discount which you received on your first order which is $82.49." Ha ha... I canceled my credit card...... the worst company ever!! My advice: read very carefully and just watch what you eat yourself.... It will taste better and cost less!

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Verified purchase

    Reviewed Feb. 10, 2014

    My experience has been totally positive. If you want a plan that definitely works, and if you can combine that with some discipline and exercise, you will lose weight properly and in a totally healthy fashion. A wide variety of foods will satisfy even some of the fussiest eaters, and the food is quality. Just do not expect to get a feast in a box. You will get good food, and good taste. Portion sizes and calorie counting are already taken care of for you! The snacks in between main meals easily gets me through the day without feeling the pangs of hunger. Many of them are like eating a good dessert and are satisfying. Expect to lose 5-10 in the first two weeks, and at least 2 per week thereafter if you stay strict with the plan. Exercise quickens the weight loss and your own discipline will surely make things happen.

    What separates this plan from most is that it makes it SO easy for you. Entrees heat up in minutes, and you actually save time in the cooking process to do other things. Who can't use a little extra time? I'm a large man (250 lbs), and 57 years old. I needed to lose 30 lbs. I wanted to do this in 3 months. I started my plan Jan 1, and I am down 20lbs on Feb 10th. I work out at least 5 days a week for 30 minutes. I realize the next 10 will be much harder. With this plan, I know by the end of March, I will meet, or exceed my goal. I have zero doubt. Hope others join me! :)

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    Response from Nutrisystem

    Benny, we are so delighted to read this feedback!

    Thank you so much for taking the time to share you positive experience with others! We aim to provide the best diet solution for each client, and we are so happy to hear about your progress!

    We genuinely appreciate all of your feedback about the taste of the foods, the portion sizes and the convenience of the plan! Congratulations on your 20 lbs and keep up the great work!

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 9, 2014

    I very much like to have this being I am always on the go and do not have time to do anything but heat and go. It fits my lifestyle to a tee.

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    Response from Nutrisystem

    Great feedback, Harold!

    Thank you for taking the time to share your experience with others. We're happy to hear we were able to provide you with the diet solution you were seeking with your lifestyle!

    Best of luck with your continued success on the plan, Harold!

    Kristen, Weight Loss Counseling

    Customer ServicePriceOnline & AppStaff

    Reviewed Feb. 8, 2014

    I am a new Nutrisystem customer, joined to improve health and the convenience of the program. I am nearing the end of my third week on the program, really love the food and have lost weight according to their estimates. I am over all pleased. However, the company advertises the ability to adjust your order. This capability has been unavailable through their website for at least 10 days to my knowledge. They have placed no communication on their site. Meanwhile, customers spend considerable time seeking out this functionality. When I called their 800 number last week, they said it would up and running in a few days.

    Today when I called, the rep said today was the first day they were experiencing issues and a ticket had been sent to their IT group. First, I do not appreciate lack of messaging on their website indicting customers should call the 800 for assistance in adjusting orders. Second, be honest about what is happening and the estimated time frame for resolution. I know this has been a problem for at least ten days and their service reps are saying this is the first day problems have been identified. Their product is not inexpensive and customers should be able to easily adjust an upcoming order. Service matters.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    No response received
    Verified purchase

    Reviewed Feb. 8, 2014

    I highly recommend the Nutrisystem. It worked for me in taking off 7 lbs. My only recommendation is to be more selective when ordering the initial Nutrisystem pkgs. I did not use some of the items that I would have gladly substituted with other Nutrisystem products.

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    Response from Nutrisystem

    Thank you, Philip! This is great feedback!

    We aim to provide the best diet solution for each of our clients, and we are so happy to hear that you're seeing great progress! As far as variety goes, our records indicate that you were able to make changes to your second shipment going out, so we genuinely hope you enjoy more of the meals you love!

    Thanks for taking the time to share your experience with others, Philip! Congratulations on the 7 lbs!

    Kristen, Weight Loss Counseling

    Verified purchase
    Price

    Reviewed Feb. 8, 2014

    I liked most of the food which I was surprised how good it was for diet food. I have tried to lose on my own several times and without success. The plan was easy to follow I would recommend and would do again if needed. The reason for only 3 stars is price. I didn't like the having to commit to auto delivery to receive the discount. Also when you cancel, you lose the discount if you start over again.

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    Response from Nutrisystem

    Many thanks for the great feedback, Margie!

    We are so pleased to hear that you were satisfied with the custom meal plan and enjoyed the taste of the foods! We thank you for providing feedback about the experience with your price, and see it as an opportunity to improve our products and services.

    Someone from our Counseling Team will be reaching out to you in the next 48 hours to address your feedback, Margie.

    Kristen, Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 8, 2014

    I would highly recommend Nutrisystem. I have gained 10 lbs. over the last couple of years and have had no success losing it. I have lost 7 lbs. over the last 2 weeks. The first week was very difficult for me. I craved sugar all the time. Now I would love a sugary treat, but do not crave it. I love that my menu is planned...makes everything so much easier. I still have 2 more weeks to go and plan on keeping the weight off, using the Nutrisystem foods when I need to. I would also like to add that I am not starving on this diet and look forward to the dessert at the end of the day.

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    Response from Nutrisystem

    Barbara, we are delighted to read your feedback about Nutrisystem!

    Thanks so much for taking the time to share your positive experience with others! We aim to provide the best diet solution for each client, and are so happy to hear that you have seen such great progress in only 2 weeks, and have enjoyed your meals.

    Congratulations on those 7 lbs and best of luck with your continued success!

    Kristen

    Weight Loss Counseling

    Verified purchase
    Customer ServicePrice

    Reviewed Feb. 8, 2014

    The basic program is good - the food, the education, the framework for diet discipline, etc. Customer service is abysmal and oriented toward revenue maximization. Orders were frequently shipped early or with improper contents. The system to delay shipments or changes orders is often ineffective. Most telling, it is very difficult to find out how to cancel your plan. It can't be done in any way I could easily (after 30 minutes on the web) find; it required a telephone call.

    We will see if they bill or ship me anyway, and I have to spend more time on the phone avoiding excess billing. They have clearly bought into the "make it easy to sign up, hard to cancel" rather than delivering superior customer service and satisfaction. Include in your assessment of the cost of signing up, a significant amount of time and frustration working their system to avoid excess billing.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Factual basis uncertain
    Verified purchase

    Reviewed Feb. 8, 2014

    I went on Nutrisystem for five full months. I dropped 49 lbs. More importantly my diabetes which was totally off the charts became within the range of 80/120 within a week after starting the program. Additionally Nutrisystem taught me portion control and how often to eat. I have tried every diet there is on the market. Nutrisystem is the only diet that has ever worked. I fully recommend it not only to lose weight but to conquer diabetes by keeping your sugar count under control.

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    Response from Nutrisystem

    Cliff, thank you so much for taking the time to share your experience with others!

    Congratulations! 49 lbs, that's great! At Nutrisystem we aim to provide the best diet solution for each of our clients. We're happy to hear you've seen great progress both with your weight loss as well as your overall health!

    Kristen

    Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 7, 2014

    And Nutrisystem really works! I have thyroid problems and losing weight has always been a problem. With Nutrisystem, I was able to lose the wait and the food is wonderful! I will recommend it to anyone who is really committed to get in shape and enjoy delicious food.

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    Response from Nutrisystem

    Luisa, we are delighted to read your feedback about Nutrisystem!

    Thank you, we genuinely appreciate it and we are so happy to hear that you enjoyed your meals and saw such great progress! We're happy to hear we were able to provide you with the diet solution you were seeking!

    Kristen

    Weight Loss Counseling

    Verified purchase
    Staff

    Reviewed Feb. 7, 2014

    I was going to start ordering since I got a good result last time I used your service, and I was expecting to get a good deal as a returning customer. I noticed some changes like paying additional $20 to have customize the meals!!! I chatted with your rep yesterday and he said I got no discount as a returning customer but only $20 off on my first order. It really disappointed me and I am not going to use this service again. Returning customers should get better deal to be encouraged to come back again.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    No response received
    Verified purchase

    Reviewed Feb. 7, 2014

    Nutrisystem works for me - I like too that you order and the shipment arrives - no meetings, no stores/centers to go to for food, etc, and reminders that a new order is due. All good. However, I had not been advised that there would be an extra fee to customize my order, and I was disappointed that I got many, too many breakfast and lunch bars, rather than other food options. But, food is tasty and I like that a counselor is available to help with program success.

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    Response from Nutrisystem

    Many thanks for the feedback, Joyce!

    We're please to hear that you were satisfied with the meal plan and services, and take any other opportunity to improve our customization process and products. We aim to provide the best diet solution for each of our clients, and thank you for sharing your experience with others!

    Kristen

    Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 7, 2014

    I lost 45 lbs with Nutrisystem in 4 months. The system works fantastic if followed properly and exercise is done regularly. The system teaches you to eat proper portions, to eat throughout the day and to eat the proper foods to fulfill your appetite and remain healthy in the process. I would highly recommend Nutrisystem to anyone; in fact, I already have 2 friends that have jumped on since they have seen my weight loss.

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    Response from Nutrisystem

    We're delighted to read your feedback about Nutrisystem, Sean!

    Congratulations on the 45 lbs! We aim to provide the best selection for your diet solution needs, and we are genuinely happy to hear that this is the one you were seeking!

    Kristen

    Weight Loss Counseling

    Verified purchase
    Price

    Reviewed Feb. 6, 2014

    Nutrisystem's food is very good and I would recommend it as a good way to lose weight. The price is fair in comparison with prepackaged foods in the store. You can also choose your food and dietary needs.

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    Response from Nutrisystem

    We appreciate the feedback, Jodi!

    Thank you, we genuinely appreciate it and are happy to hear that you enjoyed your selection of meals and saw progress! We aim to provide the best selection for you diet solution needs!

    Kristen

    Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 5, 2014

    I'm very happy with my results. This is my last on the woman's core plan and ordered the transition meals to help me to wean myself off the program and also teach me how to eat and keep the weight off. I am feeling so good and have so much more energy.

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    Response from Nutrisystem

    Thank you, Anita!

    We appreciate the time that you spent to share your feedback! We genuinely appreciate it and we're happy to hear that you saw progress! Congratulations on the weight loss and the added energy! Thanks again for sharing your positive experience with others!

    Kristen

    Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 5, 2014

    Nutrisystem was a great experience for me personally. It was just what I needed at a time in my life when I didn't know what else to do. I have lost 32 lbs. and feel so much better. The prepared meals is what I really like. I live alone so didn't have anyone but myself to have to cook for. So just going to the freezer or cupboard made it ideal for me. The first couple of weeks were the hardest but after that I was very determined. It is really what worked for me. I did start to exercise also and forced myself to do so. And after a while it did become easier because you just add it into your daily routine. I would definitely recommend this changing lifestyle to anyone who needed it. Because it is a lifestyle change. Just learning to eat healthy. Thank you nutrisystem for your help and support.

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    Response from Nutrisystem

    We're delighted to read your feedback about Nutrisystem, Linda!

    We appreciate the time you spent to share this experience with others. We're happy to hear we were able to provide you with the diet solution you were seeking!

    Congratulations on your 32 lb weight loss, Linda! We thank you for your support and wish you the best of luck in the future!

    Kristen

    Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 5, 2014

    The low fat content of Nutri-system food allows you to avoid hunger and loss weight at the same time. I lost 30 pounds and plan to lose 20 more. My only complaint would be too many bars as meal replacements. The actual foods are mostly appealing. I plan to order a-la-carte for the next 20 pounds. Thank you Nutri-system.

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    Response from Nutrisystem

    Great feedback, Jeanette!

    We aim to provide the best selection for your diet solution needs! Congratulations on your 30 lbs of weight loss and best of luck with your continued 20 lbs success! Thank you for taking the time to share your positive experience with the Nutrisystem meals with others.

    Kristen

    Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 5, 2014

    Forty seven years ago, on my 18th birthday, I was 162 pounds. Now, I was pushing 190 pounds and still gaining, even though I was trying to lose. After receiving a $5 discount coupon-card in the mail, to be applied toward the purchase of a five-day box of Nutrisystem meals available at Walmart, I decided I should give it a try. Immediately, within 72 hours, it was working. So excited, I wound up buying two more five-day Nutrisystem meal boxes before signing up and receiving my first monthly shipment. I quickly learned which meals and snacks were my favorite and refined my monthly orders accordingly. Within seven months I lost 25 pounds and retired from the system. Thank you Nutrisystem!

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    Response from Nutrisystem

    This is wonderful feedback, Keith! Thanks so much for sharing your positive experience with others!

    At Nutrisystem we aim to provide the right diet solution for each of our clients and we are so happy that you enjoyed your meals and saw great progress! Best of luck with your continued success and congratulations on your 25 lb weight loss!

    Kristen

    Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 5, 2014

    I didn't realize that you could eat too little and gain weight, but that what I was doing. I was eating only 1 meal a day and it was late at night just before I would go to bed. Nutra Systems got me on a schedule with balanced meals and in less than 3 months I lost 15 lbs. I have stopped at this point due to personal reasons, but do intend on returning later in the year....THANK YOU for getting me on the right track.

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    Response from Nutrisystem

    We appreciate your feedback, Rhonda! We're happy to hear that we were able to provide you with the diet solution you were seeking! We are delighted to read this feedback about getting on a more balanced meal schedule.

    Congratulations on your 15 lb weight loss and best of luck to you with your continued success! Thanks for sharing with others!

    Kristen

    Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 4, 2014

    My husband and I were on Nutrisystem together which made things much easier in our household. I needed a program that "did the work for me" and not one that I'd have to figure out calories, sodium, fat content, etc. Nutrisystem fit that description. We lost 50 pounds each!! Then 2012 hit. It was a horrible year for our family and having to drive back and forth from Northern Michigan to Southern Michigan numerous times and having to eat on the go just did not do either of us any good. Needless to say, we gained it all back. After watching our old BIG clothes coming back into the closet we finally got disgusted and said, "WE ARE GOING BACK TO NUTRISYSTEM BECAUSE THAT'S THE ONLY THING WE KNOW THAT WORKS FOR US!!"

    We are now retired, have a motorhome, and travel from spring until just before deer hunting season starts. These meals are perfect to take camping. We have a small refrigerator so it's nice that we only have to have room for fruits, vegetables and dairy products. The cupboards are stocked with our Nutrisystem meals and they pack quite well. Since we do travel, we like to eat out from time to time at nice restaurants, but we've learned that it's ok. Even if we are a little naughty, tomorrow is a new day and we jump right back into our program. Nutrisystem is not like being in food prison. It works so well that once in a while..... we can allow someone else to bring food to us..... and we have no dishes to deal with either.

    As we've aged, we realize that most of the specialists are right when they say it gets harder to lose weight the older we get. I have numerous health issues, but since working out in some fashion is very helpful to lose weight on the program, I am also doing myself a favor by working out for my health (and my husband). Hopefully, 2014 will be much nicer to us and we won't fall victim to the fast food fat that is so "convenient" as we travel the highways. Would I recommend Nutrisystem to others? I ALWAYS DO!!!!!

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    Nutrisystem
    Response from Nutrisystem

    Karen, thank you so much for the feedback!

    We really appreciate you taking the time to share your positive experience, and overall weight loss journey with others! We aim to provide the best diet solution for each of our client's needs, and it sounds like this was the perfect solution for you and your husband!

    We are so excited you came back to Nutrisystem, Karen and wish you the best of luck with your continued success! We are delighted to read this feedback!

    Kristen

    Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 4, 2014

    I have a busy lifestyle. Seems like I am always travelling somewhere or involved in some project! Nutrisystem afforded me a wonderful opportunity to have good food on the go! During the holidays, I sidetracked from the Nutrisystem meals and ate regular holiday food. Thanks to the good "training" on eating the right food in the right amount, I was able to maintain my weight loss! After the holidays, I went back on the program and reached my goal weight. I would recommend the program to anyone. It is easy, good food, and no calculations. Yeah for me!! Ready for spring and summer :)

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    Response from Nutrisystem

    Great feedback, Patt! Thank you so much for sharing this experience with others!

    Nutrisystem aims to provide each of our clients the right diet solution, and we are delighted to hear that this is the one you were seeking with your lifestyle!

    Many thanks for the feedback, and congratulations on reaching your goal weight! Best of luck to you with your future success of keeping it off!

    Kristen

    Weight Loss Counseling

    Verified purchase

    Reviewed Feb. 4, 2014

    I was looking to shed about 10-12 lbs thanks to winter bingeing and turning the big 4-0. I decided to try Nutrisystem and am completely satisfied. I lost it in a safe and healthy way. Everything that you should and shouldn't eat on this diet is planned out and very easy to follow. The food is good and yes, I looked forward to dessert the most :) That's right, dessert! Thanks Nutrisystem!

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    Response from Nutrisystem

    Thank you, Lori!

    We appreciate your feedback and taking the time to share this positive experience with others! We're happy to hear that we were able to provide you with the diet solution you were seeking and you of course enjoyed your meals!

    Thank YOU, Lori, for choosing Nutrisystem!

    Kristen

    Weight Loss Counseling

    Reviewed Feb. 4, 2014

    The concept is very seductive. Meals planned and measured for a month and sent to the individual. The food however, as should be expected is processed with who knows what preservatives! IN addition everything is was so sweet. While monk sugar is used as claimed it's still a processed sugar. Our bodies rejected it. It made us nauseated and dizzy. I am not sure how their national figures who have loads of money eat this food, but I am pretty sure they have different meals they eat. This is definitely not a healthy way to eat or lose weight. Nothing like fresh foods! Like many of the above reviews state, they are a little shady on their return. I had only had it one day and they were wanting to check if I could cancel my plan! They did cancel it.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Feb. 3, 2014

    I lost 36 lbs, and 35.5 inches on this program. I found it easy, tasty and successful! I recommend this to everyone! Currently there are three of my neighbors on the program. Don't wait, do it now.

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    Response from Nutrisystem

    Catherine, we're delighted to read your feedback about Nutrisystem!

    We aim to provide the best diet solution for each client, and we are genuinely happy to hear that you have seen such great progress on the plan!

    Congratulations on the 26 lb weight loss, and thank you for sharing your experience with others!

    Kristen

    Weight Loss Counseling

    Verified purchase
    Customer Service

    Reviewed Feb. 1, 2014

    Service - phone and delivery were wonderful. Products however were too processed causing gas and constipation. No hunger. But just didn't feel like food was very nutritious.

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    Nutrisystem
    Response from Nutrisystem

    Many thanks for the feedback, Janet.

    We are very pleased to hear that you are satisfied with the service and delivery, but we are very sorry to hear that you weren't happy with your chosen meal options. We appreciate this opportunity to improve our products and services, and can't thank you enough.

    Someone from our Counseling Team will be contacting you within 48 hours to hopefully help assist you, Janet.

    Kristen, Weight Loss Counseling

    Verified purchase
    Customer Service

    Reviewed Jan. 31, 2014

    Did not lose weight (1 to 2 lbs in a month) and food products impacted my gastrointestinal system. When I called for support no one got back with me. I have discontinued the plan for my husband and myself.

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    Response from Nutrisystem

    Hello Janet,

    We sincerely apologize about your experience. We appreciate your feedback and would like to make things right. Someone from our Weight Loss Counseling Department will be contacting you within 48 hours to help assist you.

    Kristen

    Weight Loss Counseling

    Reviewed Jan. 30, 2014

    Return within 14 days...because the food sucks. I thought I would be able to avoid grocery shopping and cooking so much with this system. NOPE. Food tasted like crap too. The candy bars for breakfast and lunch too, total joke. Not how I eat any way. Not for me. I get that. I've lost 13 pounds just eating right in the last 4 weeks...while waiting on my refund. What a joke. Just give me money back already. I sent your crappy food back.

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    Response from Nutrisystem

    Good Morning Cindy

    Upon review of your account a full credit has been applied to your original payment on January 17, 2014 the same day it delivered to our warehouse.
    Please contact you financial institution, it can take up to two billing cycles for the credit to show on your statement.

    I apologize for any inconvenience this may have caused you.

    Best Regards

    Jean S
    Supervisor Customer Service

    Nutrisystem Inc

    Factual basis uncertain
    Verified purchase

    Reviewed Jan. 30, 2014

    Great tasting food, lots of choice and never hungry! Wonderfully effortless way to lose the extra pounds gained over the holidays. Packaged food in correct portions allows for easy quick eating that is nutritious and filling.

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    Response from Nutrisystem

    Many thanks for the feedback, Sally! We genuinely appreciate it.

    We are so happy to hear that you enjoyed the taste, variety, and convenience of the foods! We aim to provide the best diet solution for each client. Thanks for taking the time to share with others.

    Kristen

    Weight Loss Counseling

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 30, 2014

    My husband & I have reached our goals, but wanted to be able to supplement our diet with Nutrisystem favorites. I think her name was Maggie, she was very nice and helpful. I also have spoken to Felicia in the past and wanted to say that she was a wonderful customer service person, but you never sent me a review form that time. Not only did we lose the weight very easily, but I lowered my cholesterol by 35 points, and avoided having to take a statin.

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    Response from Nutrisystem

    Great feedback, Kimberly! Thank you. We genuinely appreciate you spending the time to share your positive experience with others.

    We are delighted to read your feedback about Nutrisystem and the progress you have seen with your weight loss, but also from a health standpoint! We aim to provide the best diet solution for each of our clients!

    Kristen

    Weight Loss Counseling

    Verified purchase
    Staff

    Reviewed Jan. 29, 2014

    My chat line consultant stayed with me for 45 minutes and answered all of my questions. Made complex decisions simple by providing accurate information. Hoping that the outcome will be as successful as the sign-up.

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    Nutrisystem
    Response from Nutrisystem

    Jim, thank you for taking time to share your positive chat experience with others! We look forward to hearing about your continued success on the plan!

    Keep in mind our Weight Loss Counseling Chat team is available 9 am to 9 pm EST everyday of the week as well for any program assistance you need!

    Kristen

    Weight Loss Counseling

    Verified purchase

    Reviewed Jan. 29, 2014

    I have tried Nutrisystem before and was very happy with the results. The food is surprisingly tasty. I hope to be able to get back on the program soon.

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    Nutrisystem
    Response from Nutrisystem

    We appreciate your feedback, Donna!

    We aim to provide the best diet solution for each of our clients and are delighted to hear that that you enjoyed your meals and saw progress. Thanks for taking the time to share your positive experience with others! We hope you will join us again soon!

    Kristen

    Weight Loss Counseling

    Customer ServiceStaff

    Reviewed Jan. 28, 2014

    I order the Nutrisystem...... as seemed perfect. Did not want to think about what to eat, just grab and go. I did the fast 5..... but when I started the real program, found it took more than grab and go. I was not happy about the food, etc. Called and 1st person ended up hanging up on me! 2nd person was nice but said for $61 AND return the food I could cancel! I was told when I ordered it was money back guarantee AND they would even send me the box to return, etc, no cost to me! I simmered a while but hate being taken advantage of so called back. 3rd time was the charm, I was under the days to return, full refund (once they get the food back) no box to send me but they did send label to return at no cost to me... Now I am returning (once I get my $ back will feel better/satisfied) so it worked out. This system is probably good for certain people..... but not me!

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    Response from Nutrisystem

    Good Morning Lisa,

    Thank you for your feedback. I sincerely apologize that you had to call three times for your account to be handled as MBG. I will personally monitor this return to ensure that you receive your credit in a timely manner.

    Nutrisystem appreciates your time and patience

    Warm Regards,
    Jean S
    Supervisor, Customer Service

    Nutrisystem Inc

    Reviewed Jan. 26, 2014

    I started Nutrisystem on January 13th. I need to lose about 50 lbs. I began with the Fast 5 and surpassed the 5.... I lost 5.6. After my 2nd week, I was down 8.2 lbs and I even went out to eat one night. I am not at all hungry; in fact, I feel like I eat too much food. Besides making the program dummy proof, Nutrisystem teaches you how to eat. I am beginning to have a new relationship with food. I have been on every diet, diet pill, and exercised until I dropped and I just kept gaining. I was worried that I may have a thyroid problem. I am so happy I took the step and ordered this program. Yes, it is a little pricy, but well worth it. I'm proud of myself and determined to win this battle! Thank you, Nutrisystem!

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    Nutrisystem
    Response from Nutrisystem

    Congratulations on your weight loss, Kathy! And thank you so much for taking the time to share your experience with others!

    We're delighted to hear that you have seen progress on the program, and that you are enjoying your meals. We are so happy to hear that we were able to to provide you with the diet solution you were seeking!

    We are here to help you win the battle, Kathy!

    Kristen

    Weight Loss Counseling

    Reviewed Jan. 26, 2014

    I decided to try Nutrisystem- they have a 14 day money-back guarantee so I thought why not? WRONG...Firstly they say- give us 14 days- which doesn't mean use for 14 days. Your 14 days start upon order date- so of course, I was outside of their 14 days. The portion size is extremely small- much smaller than SmartOnes nor is it near as tasty. Eating the food gave me extreme headaches- nothing needs to be refrigerated so the preservatives and chemicals that must be in the food is surely astronomic. You can practically taste how unhealthy it is.

    I have also just learned that not only do I not get the money back guarantee, but I am also being charged a cancellation fee and I have a sneaking suspicion that the great discount I received is going to be charged back to me since I am not continuing. Good luck finding all that fine print.....Seriously, save your money and just buy SmartOnes or LeanQ....it is better tasting, cheaper and does the exact same thing!!! I am totally disappointed and appalled at the advantage taken of people desperately trying to get healthier.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Warm Regards,
    Jean S
    Supervisor, Customer Service

    Nutrisystem Inc

    Resolved outside ConsumerAffairs
    Brenda increased rating by 4 stars.
    Customer ServicePrice
    After a positive interaction with Nutrisystem, Brenda increased their star rating on June 3, 2014.

    Updated review: June 3, 2014

    Nutrisystem was great to work with on resolving my issue. They refunded my money and paid for their product rush to be returned. Thank you Nutrisystem.

    Original Review: Jan. 26, 2014

    My advice... don't do it! To name a few things that are terribly wrong with this program in a nut shell: auto bill, auto ship, dreadful food, expensive upgrade, expensive cancellation fee... Food is dreadful tasting, full of sugars and pastas. Can't get better tasting food without an expense upgrade. To receive the price break, they automatically sign you up for auto ship before you even taste the food!! Tried to talk to customer service about the auto ship and auto pay but they talked in circles, not wanting to come right out and say that in order to cancel after your first order, it will cost $109!! Ridiculous... I feel scammed and taken advantage of.

    Stuck with the diet to the letter and instead of losing the Fast 5 I lost 0! Drank those horrible shakes, ate their sugar laden breakfasts, ate their dreadful "cup o soup" style lunches and their terrible pasta in a plastic dish for nothing. And if I don't want to waste more money I have to just keep choking it down. I refuse to be hooked into their game and spend even more money. Guess I'll learn from my mistake, and someone will be the wiser from my experience.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Customer Service

    Reviewed Jan. 25, 2014

    My husband and I recently signed up for NS and just completed our Fast 5 week. We stuck to it perfectly. Did not lose 5 lbs. and I worked out 45 minutes a day. I plan to stick with it because we have another month worth of NS food to eat. So far the food is NOT good. In fact, I called this morning to return the pot pie and the fettuccine Alfredo. They are worse than hospital food! The sauce is not even close to desirable and smells awful. We called customer service and they were very nice and agreed to replace these meals. THANK YOU!

    I hope we don't come across any other meals that bad. Overall, I think that NS is trying to deliver a quality program and it is teaching us portions, control, and how to eat healthier. NS execs need to QC the food quality if they want more business and "network marketing" amongst friends to be positive. Let's hope the weight loss will kick in and we will see results.

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    Nutrisystem
    Response from Nutrisystem

    Many thanks for the feedback, Donna!

    We're pleased to hear that you are satisfied with your Customer Service experience, but we are very sorry to hear that you weren't happy with your chosen meal options. We appreciate this opportunity to improve our products and services, and can't thank you enough.

    Someone from our Counseling Team will be contacting you within 48 hours to hopefully help assist you, Donna.

    Kristen

    Weight Loss Counseling

    Customer ServicePriceStaff

    Reviewed Jan. 25, 2014

    Nutrisystem charged my credit card without authorization and the LIED about doing it. When I called my bank, I found out that this company attempted to charge my card without authorization three times but the first two were rejected. When I called to resolve, the customer service rep was rude, ignorant, and hostile. This company will never see my business again. And the food is NASTY! STAY AWAY!!! Protect your credit card from companies like this. BEWARE CONSUMERS!

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Best Regards,
    Jean S

    Supervisor, Customer Service

    Factual basis uncertain
    Customer ServiceOnline & AppStaff

    Reviewed Jan. 24, 2014

    I tried NS for 1 week & lost a little less than a pound, but the food wasn't good. There was too much sodium. I drank a lot of water, but my fingers were still swollen in the mornings. The people on the message boards claimed that NS was lower in sodium, but I don't find that to be true. If you buy decent food & products, it is not lower. If you buy cheap junk food, it is lower. There are also a lot of additives to the foods. If the ingredient list contains names you can't pronounce, then I would stay away from foods like that. I like their website. It helps you organize your meals & calculates calories. I was within the 14 day trial period when I called to get a refund & they were accommodating. I would not recommend this simply because the food just doesn't taste or look appetizing. This picture is their turkey & stuffing! You decide.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Factual basis uncertain
    Verified purchase

    Reviewed Jan. 23, 2014

    Nutrisystems is a great program. I never felt hungry and lost weight. There is quite a variety of foods and yes, there are desserts. I was able to feed my sweet tooth so that I didn't feel deprived. I would highly recommend giving this program a try. You will be so pleased with the results.

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    Response from Nutrisystem

    Great feedback, Debbie!

    Thank you for taking the time to share your experience with others. We aim to provide the best diet solution for each client, and we are genuinely happy to hear that you were enjoying your meals!

    Kristen

    Weight Loss Counseling

    Verified purchase
    Price

    Reviewed Jan. 23, 2014

    I have used Nutrisystem on 4 different occasions, losing weight every time. The most important feature about the program that keeps me coming back is the ease of use. Prepackaged food that only takes 1 min to prepare allows me to use the program successfully at work (I only have 4 20-min breaks during my shift). The food tastes great! Only reason I have to get off of the program for a while is b/c I can't afford to stay on it on my budget. Wish it was more affordable.

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    Response from Nutrisystem

    We appreciate your feedback, Kelli!

    We aim to provide the best selection for your diet solution needs. We are delighted to hear that you were enjoying the meals and saw great progress with your weight loss! Thank you for taking the time to share your positive experience on Nutrisystem with others!

    Kristen

    Weight Loss Counseling

    Verified purchase
    Staff

    Reviewed Jan. 22, 2014

    I am pleased to have lost weight using the Nutrisystem. It is easy to do. Also, the people that I have talked to are very informative and great to deal with. I had a great experience. I did not give this a five star rating because some of the food is just OK, not great. But there was enough variety to choose from.

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    Nutrisystem
    Response from Nutrisystem

    Great feedback, Kim!

    Thank you, we genuinely appreciate it and we're happy to hear that you have seen progress on the program! We aim to provide the best diet solution for each client, and in regards to the taste of the food, we will use your feedback as an opportunity to improve our products.

    Congratulations on the weight loss! Thanks for taking the time to share your experience with others, Kim!

    Kristen

    Weight Loss Counseling

    Verified purchase
    Price

    Reviewed Jan. 22, 2014

    I was happy about the food tasting great and I was full. Price was fantastic. Delivery fast and efficient. It was easy to prepare and fast.

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    Response from Nutrisystem

    Margaret,

    We're delighted to read your feedback about Nutrisystem! Thank you, we genuinely appreciate it and we're happy to hear that you were enjoying the meals! We're glad to hear we were able to provide you with the diet solution you were seeking!

    Kristen

    Weight Loss Counseling Department

    Customer ServiceStaff

    Reviewed Jan. 21, 2014

    I ordered the monthly food - totally surprised it was in bowls which you add water to that I wouldn't even feed my pets. I called, talked to a great person, but bottom line, to improve your food you have to upgrade - with lots of additional money. I couldn't cancel or would be a 92.00 fee charged. Will try another month - on upgraded food. Very disappointed. Won't get scammed in again. Shame on you Nutrisystem.

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    Response from Nutrisystem

    Hello Donna,

    We sincerely apologize about your experience! We appreciate the opportunity to address your situation and and apologize for any inconvenience you had with your purchase. We will use your feedback to improve our products and services and would like to make it up to you!

    You will be contacted by a Counselor in the next 48 hours about your experience to help assist with a resolution.

    Kristen

    Weight Loss Counseling

    Resolved outside ConsumerAffairs
    Verified purchase
    Staff

    Reviewed Jan. 21, 2014

    I had a great experience with Nutrisystem. It was easy to get started on the program. I never had any issues with my orders, shipment and billing. When I decided to end the program the representative was very nice and didn't make it difficult for me to cancel. They left me feeling that I could and would want to come back in the future.

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    Nutrisystem
    Response from Nutrisystem
    April,

    We're delighted to read your feedback about Nutrisystem! Thank you for taking time to share your positive experience! We aim to provide the best diet solution for each client!

    Kristen

    Weight Loss Counseling Department

    Customer Service

    Reviewed Jan. 20, 2014

    I was very skeptical about this program. My thinking was always that eating prepared meals doesn't really equal a lifestyle change. And what happens when you go off the food? You gain all the weight back, right? Also, eating box meals didn't seem healthy to me. But after reading reviews, I slowly began to change my mind - at least enough to try it. People talked in reviews about how Nutrisystem teaches you portion control, and the importance of eating several small meals through the day, so this diet actually DOES contain those lifestyle changes/lessons. AND I realized that it's not just the food they give you - you get to supplement with fresh veggies and fruit, yogurt, nuts, etc. That seemed a bit healthier.

    I just finished week 1 and I lost 7 pounds!!! I have never, in the past, stood on the scale to find the number several pounds lower than expected - NEVER. I figured I'd lose a pound or two. Now, I realize that this is just week 1, so I know I will not continue losing at this rate. But man, talk about a bump of inspiration to keep going. :) As I embark on week 2, I feel like it'll be easier. I'm definitely hungry at times but it's nothing too crazy - it’s just my body getting used to smaller portions. Nothing I can't handle.

    The food isn't too bad though I do believe that a person shouldn't do it too long (box food can't be great for longer than a few weeks). The mushroom risotto is my favorite, and I still have a lot of things to try. So far, the breakfasts and desserts are pretty tasty... There's one dinner I didn't love - the Mac and cheese - but last time, I poured it over broccoli and it was really good! I like the idea of adding veggies, salsa, spices, etc. If you get creative, you can fool yourself into thinking you're eating a gourmet meal.

    I turn 40 in June, and I want to be in the best shape of my life for that milestone. I used to be a runner, and a hardcore yogi, but then life (job, commute, etc.) got in the way and I've fallen away. Now I'm inspired to make time for these things to supplement my weight loss... I find that I have more energy so I think it'll be doable. Really, I can't say anything bad, at least so far. Will update later! Mostly I just wanted to say to those who are skeptical: try it. See how it goes - there's a money-back guarantee if you don't lose (you will lose).

    Oh! And a lot of people have been complaining about the auto-delivery requirement/minimum of two months to get the discount. I read everything before I signed the dotted line and was fully aware. So if people are complaining, it's because they didn't pay attention to what they were signing. I think it's reasonable. That said, I haven't tried to cancel, so I can't really speak to customer service in that regard... Though I did have to call them early on with a delivery question and the woman I talked to was so nice! Ok, I'm yammering. Just wanted to say, try it!

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    Response from Nutrisystem

    Tanya,

    Thank you so much for taking the time to share your positive experience with others! We genuinely appreciate it and we're so happy to hear that you are not only enjoying your meals, but have seen great progress! We aim to provide the best diet solution for each client, and are thrilled to hear about your experience with Nutrisystem so far! Congratulations on the 7 lbs and best of luck with your continued success!

    Kristen

    Weight Loss Counseling

    Price

    Reviewed Jan. 19, 2014

    I received my shipment of Nutrisystem which shipped on 1/9/14; today is 1/19. I'm not sure how long it takes to receive after shipment. Upon re-reading Terms and Conditions (and letters from other unhappy customers) it appears I'm "forced" into TWO shipments OR pay "a lot" to cancel, so I will receive my second shipment and THEN attempt to cancel. Upon reading other complaints, "cancelling" appears to be next to impossible.

    I am VERY disappointed in these products. The "breakfast" portion appears to be a lot of "sweet" bars (like candy bars almost) at apx 190 calories each). The "lunch" is mostly soup in a cup that you add water to and microwave; tasteless. The dinners are "pizza" (I don't eat pizza), chili, macaroni & cheese. These are mostly foods that I NEVER eat at home nor would I pay these outrageous prices for such tasteless unhealthy "junk food". I hopefully will be "allowed" to cancel after second shipment arrives. Should I have the similar problems many others have reported I certainly will be contacting my BBB and the Attorney General's Office (and any other organizations I can complain to).

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Regards
    Jean S

    Nutrisystem Inc

    Resolved outside ConsumerAffairs

    Reviewed Jan. 19, 2014

    I cannot rate my experience because I will not try Nutri System even though I want to. First, it is not gluten free, second, no talk of GMOs, 3rd, too much sugar, should be sugar free. This is not a good program for people who fall into the gluten free, non GMOs, sugar free lifestyle and NO MEAT!

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    Response from Nutrisystem

    Susan,

    We appreciate the opportunity to address your situation. We apologize for any inconvenience and will use your valuable feedback to improve our products and services.

    If you're interested in a solution, please contact Kristen via email at Kzimmerman@nutrisystem.com for assistance, or we will schedule someone from our Counseling Team to contact you within 48 hours for a solution.

    Thanks so much, and we look forward to addressing your concerns.

    Kristen

    Weight Loss Counseling

    Factual basis uncertain
    Customer ServicePrice

    Reviewed Jan. 17, 2014

    I got onto their site and chatted with one of their people. After I got all the information including the cost if I decided to cancel before the end of the first two months. I was told it will be $30. I ordered my basic plan for men. The order arrived after 4 days, when I opened the box I saw that the kit was missing. I called customer support and the gentleman told me the kit will be sent to me. That was on Friday, the 10th of January. To be on the safe side, I emailed them about it on Sunday afternoon and got a reply that evening that my kit will be sent shortly. By Friday, the 17th, the kit hasn't arrived yet.

    Anyway, I decided to cancel my order and when I spoke to their customer support (two people) she told me it will be $69 charge. I argued with her about it but I couldn't win. So the plan was canceled. The food is bad. Their site never shows any of the garbage they send to the customers, they only show the nice stuff that they probably charge a fortune. Anyway, most of the food is the kind I always avoided buying because it is full of sodium, sugar, fat, etc. The food in the paper cups is like cardboard. The only good things were the different power bars they give. I don't count a power bar as lunch. The pizza is like a shoe sole, 5x2.5 inch and tasteless. The soups have too much nothing. It is a shame they are so proud of it, they should be punished for it by the BBB. I would have given it a half star but it is impossible to do that.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Factual basis uncertain
    Verified purchase
    Staff

    Reviewed Jan. 16, 2014

    Easy to use meals which is helpful when you are in a time crunch. Counselors are helpful without being pushy. I enjoyed the menus section.

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    Response from Nutrisystem

    We appreciate your feedback, Gail! We aim to provide the best diet solution for each client, and we're delighted to hear that we were able to provide you with the solution you were seeking! Thank you for sharing your positive experience with others!

    Kristen Z.

    Weight Loss Counseling

    Verified purchase

    Reviewed Jan. 15, 2014

    I learned that I do not need large amounts of food at each meal and that several small meals during the day really works well.

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    Response from Nutrisystem

    Great feedback, Eileen! Thank you for taking the time to share your positive experience with others! We're happy to hear we were able to provide you with the diet solution you were seeking!

    Kristen Z.

    Weight Loss Counseling

    Verified purchase

    Reviewed Jan. 11, 2014

    Back in 2009, I was in Nutrisystem for 1 year and lost 50 pounds. My husband and I enrolled under the family plan. My husband is the primary, I am under him.

    My husband is able to log into the site to log his food, weight, and measurements. I can go into his site, under my account, Manage my next auto-deliver order, select and order to review, check my name (family plan member), and choose my foods to order. But I can not log into the site under my name and password to log my information. I have spoken to customer services many times and they can not fix it. In the very beginning I could get on, and I was able to log my information. But now I can not. When I was able to get one, the 1 time it showed the info for 2009. This is frustrating.

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    Response from Nutrisystem

    Good Afternoon Patty,

    Evrin is the primary account holder, he has to invite you in for you to be able to access all the tools on the website.

    Log onto the site, under tab “Order Overview” on Ervin page scroll down on the left side of the page you will see a blue envelope stating “Invite your family member to log in and get connected.” Submit your email address. You will receive an email from Nutrisystem, from that email you will click the green box “Activate your Online account now”

    If you have any additional questions or concerns; please don’t hesitate to contact Nutrisystem Customer service at 1-800-585-5483.

    Best Regards.

    Jean S

    Supervisor, Customer Service

    No response received
    Verified purchase

    Reviewed Jan. 11, 2014

    I was diagnosed with Diabetes. I was over weight and like everyone struggled to stay with a Diet. I found Nutrisystem. With this system, I was able to enjoy many delicious foods including deserts and learn how to eat a balanced diet to lose weight and keep it off. Never felt hungry. I have lost 34 pounds and my numbers are very good. I am no longer diabetic and with the easy to understand guide book they give with the meal plan, you can really enjoy going out eating and NOT! feel guilty. I am very pleased with my results. So easy I couldn't believe how fast the weight came off. Thank you, NUTRISYSTEM, for being there - a real life line to health!!

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    Response from Nutrisystem

    Rene, we're delighted to read your feedback about Nutrisystem! Thank you for taking the time to share your positive experience with others! We aim to provide the best diet solution for each client and we're so happy to hear that you are seeing such great progress!

    Kristen Z.

    Weight Loss Counseling

    Verified purchase
    Online & App

    Reviewed Jan. 10, 2014

    NS taught me how to eat and completely revamped my perspective of portion control. The food was much better than I thought it would be. Good choices. Excellent customer support. The web site and mobile app needs serious work. It is cumbersome and difficult to navigate even for someone who is computer savvy. I have much more success using Fitness Pal (free) to log my daily intake and find the recipe builder and bar code scanning feature very very easy to use and extremely helpful. I can scan the bar code from an NSA meal and the nutrition info and calories are instantly logged into my meal selection. Exercise is easier to log and the option to add personal activities to the list of choices is simple. The bar code scanner is perfect when shopping for healthy foods. I suggest NS take a look at the site.

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    Response from Nutrisystem

    Great feedback, Candy! Thank you, we genuinely appreciate you spending the time to share your experience with others! We are happy to hear that you enjoyed your meals and saw great progress, and we really appreciate the opportunity to improve our products and services. Thank you!

    Customer ServiceStaff

    Reviewed Jan. 9, 2014

    I placed an order due to the appealing 5lbs - 5days gimmick. However this does not apply to everyone ordering (specific plans eliminate this option). I was unaware until I got my package. When I received my order my age was wrong. I also noticed some items were high in sodium which when making the purchase, I selected the D plan due to family predisposition with diabetes and was told that the plan was to also watch sodium.

    The first phone call today was to discuss the hole in the package, as well as why this guide was telling me I needed to purchase more food from the grocery store (when I heard $8.?? is what you'll pay for food a day). The phone call also discussed why the 5 plan wasn't included. I was told the low sodium plan was going to be $19.?? a month more. And that they would walk me through help I needed planning my meals. And that at any time up to 14 days I could return two weeks food for full refund.

    Now nervous about having to buy more food to complete the system, I called back to cancel. The lady was very grudgeful when I asked what needed to be sent back (I was under the impression just to send back two weeks' worth). I asked to speak to a manager and she acted as if I was stealing food from her children. I have no issue with sending the full box back, I just needed some conformity in regards to what I needed to do. Once I got a manager, I felt that I was looked down upon due - most of our customers research our product beforehand so they know what they are getting into. I was told I would get a full refund but after the FedEx return email, I got an email that made me wonder "Losing auto delivery program and losing free shipment..." I'm curious as to how this will play out since I feel I was lied to and misinformed from the start.

    See photo: I am not the only one confused about Nutrisystem and how it works. Nutrisystem gives you food that is the core food but you prepare the meals by going shopping for the needed additional food for the system to work. It is not "meals delivered to your door". And whatever price/28days is not what you pay a day for food (you'll pay that +milk, eggs, veggies, etc). No matter if they say $8.?? is all you'll pay a day for food! Be knowledgeable and research, research, research!

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    Response from Nutrisystem
    Good Morning Jessica

    Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    I apologize for any inconvenience this has caused.

    Best Regards,

    Jean S
    Nutrisystem Inc
    Supervisor, Customer Service

    1-800-585-5483 x 3025

    Verified purchase

    Reviewed Jan. 9, 2014

    Nutrisystem takes the work out of getting back to health. I enjoyed the simple way of fixing food. The treats were the best I have ever eaten.

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    Response from Nutrisystem

    Great feedback, Gail! We're delighted to read your feedback about Nutrisystem! We're happy to hear we were able to provide you with the diet solution you were seeking and that you enjoyed your meals (and treats!)

    Verified purchase
    Price

    Reviewed Jan. 8, 2014

    I have tried Nutrisystem before and loved it. This time I am having a hard time. I did lose 15 lbs with 10 lbs left to lose. But I had to quit because it has taken 4 months and got too expensive. So when I need to lose weight again, I will call on you. Thank you.

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    Response from Nutrisystem

    Patricia, thank you for taking the time to share your experience with others. We're happy to hear that you were seeing progress! We aim to provide the best diet solution for each client and look forward to any call from you in the future!

    Verified purchase

    Reviewed Jan. 7, 2014

    I've tried different diets and exercise programs but this one worked for me. I liked the taste and convenience of the food and loved that you got a treat every day.

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    Response from Nutrisystem

    Great feedback, Nancy! We appreciate the time you spend to share your experience with others! We aim to provide the best diet solution for each client and we are happy that you've seeing progress and enjoyed the foods!

    Verified purchase
    Staff

    Reviewed Jan. 6, 2014

    Excellent service, very helpful. Good selection of food, convenient but the very best reason to get Nutrisystem is because their programs work! I lost 30 lbs just by following their men's program.

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    Response from Nutrisystem

    Michael, we're delighted to read your feedback about Nutrisystem! Thank you for taking time to share your positive experience! We're genuinely happy to hear you've seen progress and have enjoyed the meals! We aim to provide the best diet solution for each of our clients!

    Verified purchase

    Reviewed Jan. 6, 2014

    Guessing you know this, but it's become very difficult to sign up for the monthly shipments. Not sure if mine was an isolated case, but have tried four times to sign up and have failed each time. Suspect it's like Obamacare web site. It would not let me get around the "optional" shake offering (tip to others - if you click "No" buttons about 30 times you can get by it without buying the "optional"shakes), I'd enter my personal information three times and had it lost each time when I tried to go to the next screen, and finally last night I'd made it all the way through and clicked "Purchase" button and discovered that it didn't work and I'd have to start over.

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    Response from Nutrisystem

    Good Morning Dan,

    Upon review of your account your order started to process on January 5th, 2014. Your Pantry food received a tracking number and is scheduled to delivery on January 10th, 2014. The frozen portion has not received a tracking number as of today, I will monitor your account and inform you with the frozen tracking number.

    if you have any questions or concerns please don't hesitate to contact me at 1*800*585*5483 x3025

    Best Regards

    Jean Seward
    Supervisor, Customer Service

    Nutrisystem Inc,.

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Jan. 5, 2014

    I live alone so it was easy for me to just eat the food and drop the weight. I never got hungry and it was so easy since I didn't have to cook anything and had few pots and pans to wash.

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    Response from Nutrisystem

    Thank you, Jane! We appreciate the time you spent to share your feedback! We're happy to provide you with the diet solution you were seeking!

    Staff

    Reviewed Jan. 4, 2014

    I logged on to this site to look at the reviews for Nutrisystem. I was surprised that most of the negative reviews were from consumers who stated that they had trouble/bad experience when they needed to cancel. I used Nutrisystem with success years ago and had absolutely no problem when it came to ended my deliveries. I was very happy with the representative on the other end who was extremely helpful. I had no trouble with the contact number and feel that Nutrisystem gives their all for customer satisfaction. It's now time for me to get back on track. Like I said, it's been years and my fault for gaining my weight..... and I am pleased to be signing up in just a few days. Thank you Nutrisystem! And btw, the food is DELICIOUS!

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    Response from Nutrisystem

    Great feedback, Mary! We're delighted to read your feedback about Nutrisystem! Thank you for taking time to share your positive experience. We aim to provide the best diet solution for each client!

    Verified purchase

    Reviewed Jan. 3, 2014

    When I started Nutrisystems I was 155 pounds, was sluggish and tired all the time. Within 3 months, I was down to 132 pounds and felt great! My goal was 125 and this month I made this goal. With this program, I have learned that it is important to eat 5-6 times a day and with the list vegetables and power foods, I was never hungry. I have more energy than I ever had and I intend to continue eating right to keep the body working like a machine.

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    Response from Nutrisystem

    Thank you, Lana! We appreciate the time you spent to share your feedback! We're happy to hear we were able to provide you with the diet solution you were seeking!

    Verified purchase
    Price

    Reviewed Jan. 3, 2014

    My husband and I were very pleased with our results. It was important to us not to have to put much thought into planning our meals so using Nutrisystem gave us the head start we needed to lose the weight. Our only complaint is the monthly cost is more than we would want to pay long term because you also need to buy extra foods as filler but over short term, excellent choice of a plan.

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    Response from Nutrisystem

    Lynne, we're delighted to read your feedback about Nutrisystem! Thank you for taking the time to share your positive experience! We aim to provide the best diet solution for each client and are happy you're seeing progress!

    Verified purchase

    Reviewed Jan. 2, 2014

    I found Nutrisystem to be very helpful in teaching me how to eat. Not just in terms of portion sizes but also in what types of food to eat at what time of the day. The quality of the food for the most part was good to very good. The pieces of chicken that were included in meals were tasteless and at times hard. The chicken patty was quite the opposite as it was good. The only 'concern' I had was the amount of sodium. Although not exceptionally high, it was still too high in my opinion. The experience for me was a very good one and I thank you!

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    Response from Nutrisystem

    Great feedback, Karen! Thank you for taking the time to share your experience with others! We're happy to hear we were able to provide you with the diet solution you were seeking!

    Verified purchase

    Reviewed Dec. 31, 2013

    Overall, I think Nutrisystem is a good tool for weight loss. I encourage my patients to try it. Food is for the most part pretty good and the plan is easy to follow.

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    Verified purchase

    Reviewed Dec. 31, 2013

    I was overweight to the point of having diabetes and sleep apnea. I tried all kinds of weight loss programs and none worked. So I tried your diabetic program. In about 2 years, I lost from 274 down to 200. My sleep apnea is no more and I am a diet controlled diabetic. It worked great for me and I am going to stay on it if I can't control my weight myself. I will try myself for about 4 months and see what happens.

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    Verified purchase

    Reviewed Dec. 29, 2013

    I had 2 years struggling with my weight after I had my baby. My husband heard about Nutrisystem from his college and he commented to me when he came home. I said I want to start this tomorrow. Next day, I went online and I ordered my first 28 days of food. It was amazing how I started to look like myself again and immediately I started to be happier the first month. I thought it could not be possible but it is Nutrisystem save my life in some ways. I lost 21 pounds and now I look like I used to look before my pregnancy. Now I know how to eat, and small portions are part of my routine.

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    Verified purchase

    Reviewed Dec. 23, 2013

    Everything was fine until last month and this. I no longer get notices of when shipment of my monthly supply is due or when it has been shipped. Correspondence of delivery has disappeared.

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    Response from Nutrisystem

    Good Morning Bonnie,

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Verified purchase
    Online & App

    Reviewed Dec. 19, 2013

    I managed to lose 75lbs over a 7-month period using Nutrisystem. The food although bland was overall good and all the additional tools on the website were very helpful. It was difficult to stop the auto billing. If the food was cheaper via a la carte, I would probably continue to buy some of it, but at the current prices, it's just cheaper to go to the grocery store and purchase something that works as well.

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    Verified purchase
    Price

    Reviewed Dec. 18, 2013

    The program is too expensive for what you get. There is absolutely no reason to charge as much as you do for the food.

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    Verified purchase

    Reviewed Dec. 16, 2013

    Using Nutrisystem Select weekends off was perfect for my lifestyle. During the week it was easy to keep on track. The frozen foods were very tasty. Then when the weekend came, I used the log book and eat what I wanted with friends and family but maintained portions and made better selections. I lost 30 pounds and so happy with Nutrisystem that I intend to go back just for maintenance.

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    Verified purchase

    Reviewed Dec. 15, 2013

    Only weight loss program that worked for me. Started in June and ended the program in November with a total loss of 43lbs. Have since then lost 2 more lbs. It is going slower but still going. The program taught me portion control which was what I needed!

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    Verified purchase

    Reviewed Dec. 12, 2013

    Loved your service 1st time around! Now 2 Years later, would like to go on your plan again, how about a discount for returning customers??

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    Verified purchase

    Reviewed Dec. 11, 2013

    It would be good if there was a way to continue on some products at a greatly reduced price rather than only offering products on a per price basis, once weight loss is complete.

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    Response from Nutrisystem
    Good Afternoon Bonnie,
    I have forwarded your concern to the appropriate department to reach out and explain your options.
    Thank you so much for allowing us to assist you! We appreciate that you took the time to share your experience and look forward to helping you continue to lose weight and maintain a healthy lifestyle.

    Regards

    Jean Seward

    Nutrisystem Customer Service Supervisor

    Verified purchase

    Reviewed Dec. 10, 2013

    I started the Nutrisystem diet at the beginning of May 2013. As of November 26, 2013, I have dropped 44+ pounds. I have taken 6+ inches off of my waist, and shirt size has dropped from XL down to M or L depending on the cut of the shirt. No way I could have done that before. For me, this was a very easy system to be successful with. Don't get me wrong, there were days where I could have chewed off my own arm I was so hungry. But by sticking with the program, I ultimately have results. How did I overcome the hunger during those times? I did not, but I ate an apple or an orange or some choice that was a good choice. So if I were going to eat something extra, it wasn't going to hurt my progress. With the extra food, a big glass of water helps for the fuller feeling.

    I supplemented the program with fresh fruits and veggies for lunch and dinner. For breakfast, I added a container of Greek yogurt (6 oz) to get additional calcium and protein. The key to success with Nutrisystem is become fully engaged with the process of recording what you eat and drink while managing portion sizes. The Nutrisystem meals helps to re-establish what portion sizes should be. Look to the weight loss as relative, not an absolute number (different scales will read different values). By taking the time to manage your orders, and get what you enjoy, the system becomes easy. No sitting around gnawing on celery if you don't like celery... I used the iPhone app to track my meals and weight loss. Commit to the system and support to achieve success. Good luck and enjoy your new "size".

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    Verified purchase

    Reviewed Dec. 10, 2013

    I lost 15 pounds on Nutrisystem from Jan. to April 2012... As of today to be honest, I gained back 10 lbs of it.... I wanted to go back on the program, but now I have been advised to lower my sodium intake and most of the foods on the plan have too much sodium... but it really is a great program and so easy to follow...

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    Response from Nutrisystem

    Good Afternoon Laura,

    Nutrisystem offers a low sodium program. i have forwarded your message to the appropriate department for assistance.

    Regards

    Jean Seward

    Nutrisystem Customer Service Supervisor

    Verified purchase
    Staff

    Reviewed Dec. 8, 2013

    The results my wife and I have experienced have been excellent! So long as we followed the plan, we lost weight at healthy pace and have been able to track our progress easily.

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    Verified purchase

    Reviewed Dec. 6, 2013

    Initially, I used the NutriSystem food for 5 months. During that time, I lost approximately 23 lbs. I was wearing initially a "tight" size 14. Now I am wearing a perfect fit to loose fit size 12. I signed up for 3 more months to lose maybe 10 or 15 more lbs. which is my ideal goal. But even now, my clothes look good on me and everyone has noticed and complimented me on how good I look. The food is good. Of course, I have favorites and not so favorites. But the total experience was greatly rewarding for me. Thank you NutriSystem!!!

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    Verified purchase

    Reviewed Dec. 5, 2013

    I tried a lot of things, but nothing worked for me. Then I went with Nutrisystem. The food is excellent, except for 2 or 3 items. But you have a LOT of choices. Yes, you add fresh veggies and fruits, and there are "extras" to add. Makes for a complete and satisfying meal plan. I lost 57 pounds in about 6 months. So it's not a quick loss plan, but a good, healthful plan that I still follow and am staying right where I want to be. My mom would be happy that I eat a salad every day.

    It's great being able to wear and feel great in the cutest clothes again. And it's fun getting the NutriBears every time you lose 10 pounds, plus my little golden Goal Bear. I would recommend Nutrisystem to anyone who wants or needs to lose weight. It's easy, delicious and FUN! Thanks, Nutrisystem, for helping me get my swagger back!

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    Customer ServiceStaff

    Reviewed Dec. 5, 2013

    My wife and I are on the Auto-Delivery Plans and while the weight loss is working, Nutrisystem needs to work on its Customer Service and shipping practices. NS's auto delivery shipments are supposed to go out automatically every 28 days to conform with the 28-day diet plan. My auto delivery shipment, which should have gone out the 2nd now won't ship until at least the 5th, likely causing a break in our diet plans. We were doing so well. NS's first customer service rep promised me the shipment would leave on the 4th but it hasn't. Promise broken.

    When I called today to find out why, a 2nd NS rep blamed the holiday for the late shipment and said I should have planned better. It's auto delivery for Pete's sake, I shouldn't have to plan anything. Was Thanksgiving Day a surprise to NS? NS needs to compensate for holidays with its auto-delivery program as I am sure a lot of customers will receive their shipments later than usual after the food has run out. One day delay I could see, three days and counting, no.

    The CS rep said repeatedly he didn't want to argue with me but then proceeded to argue with me that NS is blameless because of the holiday, even suggesting at one point it was the transportation carrier's fault. Apparently, he didn't comprehend that it can't be the carrier's fault when the shipment has yet to be tendered to the carrier. When I asked to speak with a supervisor, he sarcastically told me that wouldn't get my shipment to me any faster. When I told him I still wanted to talk to one, he put me on a never ending hold and I hung up after waiting 30 minutes. After this poor experience, we are both contemplating switching to Jenny Craig.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Verified purchase

    Reviewed Dec. 4, 2013

    Five years ago, I was recovering from double hip replacement surgery. I had gained more than seventy pounds due to lack of movement. I started the Nutrisystem program and lost more than seventy-five pounds in less than six months. I have been able to maintain my weight, in part by going on the system from time to time whenever my weight starts to creep up. I highly recommend the Nutrisystem program to anyone. You will get my business again, I am sure of that.

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    Reviewed Dec. 4, 2013

    I started 2013 at 257... I am currently at 206.4. I've lost 51 pounds and 5 inches in my belt. I am off of Nutra System temporarily. I was diagnosed with Prostate Cancer and will be having treatment, 5 days a week, starting in two weeks till April, so the say. But I hope to get back on the diet and lose another 26 pounds. At 5 foot 8 inches and 257 pounds, I was almost as big around as I was tall.

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    Reviewed Dec. 4, 2013

    Lowered A1C from 7.7 to 5.8 and lost thirty pounds in twelve weeks. Have reduced meds and feeling great. I have no doubt that I can maintain these results.

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    Reviewed Nov. 30, 2013

    I lost 50 lbs on Nutrisystem and used Nutrisystem food to help ease back into my own food while maintaining my weight loss. It was easier than other weight loss programs (tried them all) because decision making and portion control were out of my hands. My only difficulty is that I am allergic to milk so my food choices were somewhat limited. Otherwise, a great program. Highly recommend.

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    Customer Service

    Reviewed Nov. 29, 2013

    The program is great! As long as you stick to plan, you will definitely lose the weight. The tools that are needed are given to you 24/7 with the Nutrisystem site and any questions that need to be answered are on the forum. Starting from Newbies to the well experienced! Customer service is wonderful.

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    Staff

    Reviewed Nov. 28, 2013

    I used Nutrisystem this second time because I knew I would get results since I had used it about 8 years ago with good results. I like the fact that it is regimented because I can do that. I also like the fact that I don't have to worry about what I'm going to eat or cook for my husband because he is on his own when I do Nutrisystem. He has used it as well with good results. It all boils down to portion control and eating. More smaller meals. I do wish you had better coordination with jawbone UP and better ways to add other foods in my foods category like My Fitness Pal. I will be using that going forward.

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    Reviewed Nov. 25, 2013

    I have used Nutrisystem twice. The first time, I lost 10 pounds, and the second time I lost a bit more than 20. I found the portion control aspect most helpful. The second-best thing about Nutrisystem is that the food is good. I particularly like the new frozen foods. Third, the food fills you up! I don't know if that's because of the glycemic index thing or lots of fiber, but I found that I didn't go hungry.

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    Sales & Marketing

    Reviewed Nov. 22, 2013

    The weight loss products work. I was able to lose 18 pounds. I was averaging 5 pounds per month. I am happy with the results. Now my challenge is to keep it off in a smart eating way. The food was not as good as advertised. Some was good and delicious. The tomato based products were a bit too much for me. I could taste the preservatives. The tomato based foods were not at all to my liking. The Sloppy Joes were not good either. If I had to do it again, I would know what foods to totally eliminate from my choices. Other than that, the methods used for dieting work. That I am satisfied with the Nutrisystem weight loss plan.

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    Response from Nutrisystem

    Good Afternoon Gilbert,

    Congratulations on your successful weight loss. I just wanted to wish you much success on your journey to a happier healthy you.

    If you decide to rejoin Nutrisystem, please remember we have over 150 varieties of food you can choose from, we also have a many different programs to fit your needs.

    Jean Seward **
    Supervisor; Customer Service
    Nutrisystem Inc
    800-585-5483 x3025
    215-346-8076

    8:30 am - 5 pm est M-F

    Online & AppStaff

    Reviewed Nov. 21, 2013

    Food is not bad. They used to have an excellent website where a Nutrisystem member could log on and navigate the website very easily, gathering information from other members and Nutrisystem dieticians/moderators. HOWEVER, they have recently changed their website and it is an utter mess! Not user friendly at all. Many, many complaints by users.

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    Reviewed Nov. 20, 2013

    Only thing that ever worked for me. Lost 42 lbs. in 4 1/2 months. Food was good and taught me portion control! I thought I would not be able to handle cooking for my husband and not being able to eat it, but I was mentally determined to make this work and it did. I feel so much better about myself. Went down 2 dress sizes. I am very proud of myself. Hope to continue losing on my own.

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    Reviewed Nov. 19, 2013

    My goal was to lose 25 pounds and I did not know how long it would take. After only two months I reached my goal. I did one more month with the "lunches and snacks only" plan and I lost another ten pounds! Nutrisystem worked for me!!!

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    Customer ServiceStaff

    Reviewed Nov. 17, 2013

    Weight loss is a very hard thing to do! Nutrisystem takes the guessing out of meal planning and satisfies a grumbling stomach at the same time. I am very pleased with their plan and their food is delicious. When you encounter a plateau, Nutrisystem counselors are a phone call away. They calm and direct your next steps. I am very pleased with their counseling and learned so very much about controlling "growling" stomachs. THANK YOU Nutrisystem!!!

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    Response from Nutrisystem

    Nancy, we're delighted to read your feedback about Nutrisystem! Thank you for taking time to share your positive experience!

    Verified purchase

    Reviewed Nov. 16, 2013

    I wanted to lose about 15 pounds and I did. It took me four months, but I got there. There is no miracle to losing weight. You are not going to lose 30 pounds in 30 days. But if you discipline yourself and stay with the diet you might lose 30 pounds in six months. Between the food and coaching, I was able to get where I needed to go.

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    Response from Nutrisystem

    Kevin,

    Thank you for taking the time to share your experience with others. We're happy to hear that you met your goal! Congratulations!

    Verified purchase

    Reviewed Nov. 15, 2013

    Nutrisystem provided me with the tools and the food to jump-start my weight loss program. It taught me portion control and how to set goals and not to beat myself up when I was unable to meet my goals.

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    Reviewed Nov. 14, 2013

    Thanks to Nutrisystem I was able to achieve my goal and learn so many new tools to help me transition into the "real world". It's been over a year since I lost the weight and thanks to all of the education I got from the program I have been able to keep it all off!

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    Verified purchase

    Reviewed Nov. 14, 2013

    Easiest diet I have ever been on. I decided after the holidays last year would be the perfect time. I was a size 18 jeans and weighed 214 pounds. In about 5 months, I was down to a size 12 or a 10 jeans and weighed 167 pounds. Lost 47 pounds. Family and friends could not believe the change! I feel great and actually like to shop for clothes again. Thanks Nutrisystem!!

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    Online & App

    Reviewed Nov. 11, 2013

    My husband and I both signed up for the Nutrisystem plan, both on auto pay. They claim to offer discounts for those who use auto-delivery. They WANT your credit card information! We both lost our desired weight in just under 2 months and called to cancel auto delivery. The website is designed so it is very difficult to find how to cancel the plan. Finally, I found a phone number for customer service. A rep explained we will be charged $92.99 for cancelling our program because we must receive TWO shipments BEFORE we can cancel! Try to find that on the website! Wouldn't you think you could cancel at any time??? Do not use auto delivery!

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    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Nov. 10, 2013

    I am very happy with Nutrisystem as far as not having to decide what to eat. However, I did not lose any weight. I am also pleased with delivery.

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    Nutrisystem
    Response from Nutrisystem

    Many thanks for the feedback, Catherine! We're pleased to hear that you're satisfied with your new custom plan! We will have a Weight Loss Counselor reach out to you to review your plan in the next 48 hours. If you would like to contact a Weight Loss Counselor you can call 1-800-585-5483.

    Verified purchase

    Reviewed Nov. 9, 2013

    Just want to thank the Nutrisystem Program for my healthy loss. This has been a simple way of eating. I surely would recommend this program to my friends and family. Thanks.

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    Reviewed Nov. 8, 2013

    My experience with Nutrisystem was so positive! It is literally one the easiest things I have ever done and taking weight off was so simple. Most of the food is very enjoyable and you can get creative with some of it and still stay in the guidelines to losing weight... Am very pleased with Nutrisytem and know you will have positive results. Plan on using it in the future!

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    Customer ServiceStaff

    Reviewed Nov. 6, 2013

    When working out 5 days a week was not producing the results I was expecting, I turned to the Nutrisystem program. Within the first 3 weeks I felt and saw a dramatic change. I had more energy for my workouts. My weight loss was balanced and within 3 months I reached my goal of 30lbs. The food is great. Their customer service is encouraging, helpful and just simply fantastic. I definitely recommend Nutrisystem!

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    Reviewed Nov. 5, 2013

    Nutrisystem really worked for me. I lost over fifty pounds in six months. The program is easy to follow. Portion size has been an issue for me. The program teaches you portion control, the right proportions of protein, carbs and vegetables. It is convenient as delivery is to your home. I never felt deprived as I was able to select food that appealed to me. Would recommend expanding the list of grocery items available in the tracker and adding a food label scanner.

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    Reviewed Nov. 4, 2013

    Both my husband and I did it together and kept each other motivated. I stopped Nutrisystems 10 pounds from my target goal. If I took nothing else from this experience, it is portion control. My husband and I were many times over the portion size. Now we are both conscious of what we put on our plate and what we eat. I cannot thank Nutrisystems enough for that lesson. Most of the food was enjoyable and my husband and I switched to those we liked. Thanks again for a great success and I would recommend to anyone interested in losing weight.

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    Verified purchase

    Reviewed Nov. 2, 2013

    I have used the Nutrisystem program, successfully, several times over many years. It is dependably consistent when adhering to the plan process and recommendations. It is designed to transition the body from higher caloric intake to a reduced and sustained balance of calories, nutrients and essentials based on your body's goal and plan. My budget limits my purchase to two consecutive months of the "plan" at one time. I lose 15 to 20 pounds the first month, and 10 to 15 pounds the second. Even when the products are expended, utilizing the "lifestyle change" of controlling carbohydrates and portions - along with the daily increase of fresh vegetables, I, at minimum, maintain the weight loss within a few pounds, just as long as circumstances are conducive (and my will power remains strong). If they falter, then it's time to renew the Nutrisystem Plan for another couple of months...

    I highly recommend this company, program and plan to anyone. My loss this time: 21 pounds so far with another 10 or so in the remaining three weeks of supplies. I'm 73 years old and male. Exercise is less of an option for me now, but with the proper nutrition and a credible plan (in my case the Nutrisystem way) good health, promoted by weight control and healthy nutrition is certainly achievable.

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    Customer ServiceStaff

    Reviewed Nov. 1, 2013

    Your system worked very well for me. Phone counselors were a big help when I needed them. I'm not very good with computer interaction and so I appreciated the human voice on the phone. The foods were reasonably tasty and the ideas for adding spices and herbs to boost the flavors were helpful. More frozen foods should be available because they are much better than the others. There is no option to purchase just breakfasts and desserts which I would have done if it was available. Good info, good counselors, and pretty good food made it an easy diet to follow and to succeed. Thank you. I will be back if needed

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    Reviewed Nov. 1, 2013

    I have used Nutrisystem 3 times over the past 25 years. It works for me because it is all pre-packaged which helps with portion control. As I am on Nutrisystem I learn how much I am suppose to be eating which helps me maintain my weight after I reach my goal. Thank you Nutrisystem!

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    Reviewed Oct. 30, 2013

    The regular package is all boxed or canned foods. Who eats like that? Anything with canned meat was so distasteful. The good stuff was the bars. I would never order again.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Michael increased rating by 4 stars.
    Customer ServiceStaff
    After a positive interaction with Nutrisystem, Michael increased their star rating on Nov. 6, 2013.

    Updated review: Nov. 6, 2013

    Nutrisystem is a great system for people who need to learn portion control and have no true time to cook a full meal. I truly do recommend it to anyone who is willing to try it. Initially I had issues with the customer service after cancelling because I felt I didn't need the program but I was contacted within an hour by another customer service agent who resolved the issue with no problems.

    They do care about helping people whether you are staying with the program or decide to depart. This is one great company and they have great ethics.

    Original Review: Oct. 30, 2013

    To be quite honest, the food was not good. I still had a shopping list, I had to go out and pay more money to purchase. They say oh it's only about $2 a meal but then you have to add in all the extra food you need to purchase. On top of that I cancelled after one month and had to pay 89.99 because it was a discount received for auto delivery. Wish I would have read every little fine print to know if I didn't like it after one month I would have to pay a "discount" back. It's not a discount. It's a way to grab money quick if you don't like their system. Funny how companies like this survive so long when all they are doing is feeding you portion sized crap, food that people can buy for cheap and prepare it quick.

    It's sad. Don't get me wrong. I am glad it got some people on the right track but honestly it's just a mind trick for self-control. You have self-control and consistency, you can do it without buying crap food in bulk and getting screwed because you don't like it. The best advice I can give, drink lots of water, eat lots of veggies to fill you up and then portion control. That's the whole secret to the program. You're welcome for my money. Thanks for the trash. I'm sure they will read this and not respond or just apologize and indirectly say it's my fault. Good customer service as well, don't hit 0 to get to a customer service agent because it will hang up on you. Hope some people read this and take it seriously.

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    Response from Nutrisystem

    Good Morning Michael,

    Nutrisystem has received your package back in our warehouse on November 5th, 2013. A full credit has been issued to your credit card on file.

    If you have any questions or concerns; please don't hesitate to contact me.

    Jean Seward **
    Supervisor; Customer Service
    Nutrisystem Inc
    800-585-5483 x3025
    215-346-8076

    8:30 am - 5 pm est M-F

    Verified purchase

    Reviewed Oct. 30, 2013

    Nutrisystem has taught me how to eat and what to eat. The portion control is the first lesson and then you learn what you can eat in different combinations. Most of all it's made losing weight easy because all I have to do is follow the program. It also keeps you from missing meals and then going overboard on the wrong foods at mealtime.

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    Reviewed Oct. 29, 2013

    I don't Nutrisystem is for everyone. It's a good place to start; however, the meals all seem to taste the same. So, what it does do, is help you learn to be conscious of 1) what you eat, and 2) more importantly, portion control. It also eliminates having to think about food since the meals are prepackaged and very little thinking is required. The system operates on three identified meals and snacks. While the portion sizes are smaller than regular meals, it is also designed to keep you from feeling hungry between meals.

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    Customer Service

    Reviewed Oct. 28, 2013

    Nutrisystem is the best diet ever. It is so easy to follow. The food is very good and the choices are many. I have always been very successful following this diet. There is always someone there to answer any questions one might have. I would recommend this diet to anyone who would ask. Should I need it again I would not hesitate to get more food.

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    Customer ServiceStaff

    Reviewed Oct. 27, 2013

    After years of trying every fad diet known to mankind, I decided to give Nutrisystem a try. I was obese for the last 20 years and knew that if I didn't find a weight loss solution, I might not see 20 more. What worked for me: Immediate results - I saw progress within a few days. Great food selection - the plan I used gave me more than enough food choices. Ability to change it up - with my working hours I don't have a regular eating routine. This diet gave me the latitude to modify what I ate and when I ate it as long as I followed the daily plan. Great customer service and phone support - questions I had were always answered by a real person that seemed to actually care about me. Online support - I'm not a Facebook user but I found Nutrisystem's website full of great information. Things like weight tracking, setting personal goals, reading about other people's struggles with weight loss, seeing progress pictures, making and receiving comments and feedback from others all helped me tremendously. Diet Tracker - the cellphone app and food intake daily progress book helped quite a bit.

    I lost over 80 lbs and have been able to keep it off for over two months now. If my weight starts to creep up I've learned what to do to get back in check. I eat well, drink soda and eat snacks but now I read labels, watch my caloric and sodium intake and I don't feel like I'm starving. Nutrisystem has helped me understand and plan out healthy eating habits and I sure do love those comments I get from wife, family, friends, co-workers, even the lady that cuts my hair. That encouragement has been so important and helpful.

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    Reviewed Oct. 27, 2013

    I set a goal of losing 70 pounds on Nutrisystem. The variety of meals, snacks and desserts made it less of a chore. I will admit that I also began with an exercise program to supplement my efforts. After 3 months of Nutrisystem, I lost 60 pounds! Because the system also taught me "how" to eat and control my urges, after one month off Nutrisystem, I have lost another 10 pounds. I have now adjusted my goal to lose an additional 15 and know I will achieve it. The only issue I had was, living in Arizona, the chocolate products I received tended to be melted because they were not protected from the heat. However, Nutrisystem Works!

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    Customer Service

    Reviewed Oct. 26, 2013

    I ordered Nutrisystem because I thought it would be a quick, mindless way to lose weight. I received the first order and most of the food was horrible. I did like the convenience. I also did like some of the food items. When I called the company back they said I could customize my order for an additional $79. I upgraded and ordered my food. When I received the order there were so many substitutions of all the food I did not like. The 1 item I upgraded for (frozen chicken breast) was not a 1 in the package. Just try to deal with customer service there. They are closed on Sat and Sun. Really? Isn't this when clients can deal with this stuff? When I finally got customer service they just jerked me around. Couldn't tell me how much refund I would get. Can’t return frozen food except for what I didn't order. Who remembers what I originally ordered. I can’t retrieve the list and...neither can they. Stay far away from this company. Food is not good, service is worst. I have also reported them to the BBB.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Verified purchase

    Reviewed Oct. 24, 2013

    Nutrisystem made it super easy to jump start my weight loss goal. I have not been hungry and have had loads of energy to be able to exercise on top of eating right. I have met my 20 pound goal and couldn't be happier! Thanks, Nutrisystem!!!

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    Reviewed Oct. 24, 2013

    This program was a life changer! I've done it 2 different times, both times after I've my kids and it helped me to lose 30-40 pounds each time! People ask me how I lost the weight or "did you really just have a baby?" And it's just a wonderful feeling. I fully, heartfully think it's the best one out there :) I really can't say enough good things :) I loved it! Here are before and afters each time I've done it :)

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    Reviewed Oct. 24, 2013

    I'm very happy with my results with Nutrisystem, not only did I lose the weight I wanted, but I learned how to eat, add water into my diet and vegetables which it was something I didn't do before Nutrisystem. The food is delicious. You don't think that you're actually eating to lose weight and you don't starve. I have a sweet tooth and with Nutrisystem I was still able to satisfied my craving for sweets. I learned that PORTION is a big factor in losing weight, thanks to Nutrisystem. I would definitely recommend Nutrisystem.

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    Reviewed Oct. 24, 2013

    I lost a total of 47 pounds on the program. I am physically limited; walking and exercise are very difficult. Nutrisystem was perfect for me. Should I need to lose weight again in the future, I will not hesitate to purchase another program. Thanks so much.

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    Verified purchase

    Reviewed Oct. 24, 2013

    I'm very pleased with the Nutrisystem Program. It worked for me actually better than they said it would. I lost 40 pounds in 4 months. You can believe what they say about themselves. The food is excellent as well.

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    Price

    Reviewed Oct. 24, 2013

    Had all but given up on trying to diet on my own. Just couldn't quite get the hang of it so I tried Nutrisystem after seeing a close friend's success. Although the program is expensive, it was worth it. 9 months and 35 pounds gone. I've gone from 187 to 149 and from a size 16 to a size 10. I feel good! Put on a few pounds after over a 1.5 years of keeping it off, nothing major, just 6 pounds. I thought I'd try this program again and after one month, I've only dropped 2 pounds. Maybe the ship has sailed for me in regards to this program but I certainly can't complain about my results. I would recommend this program but also tell everyone to make sure you drink a lot of water with it as there is a higher sodium content than what I was used to. Trial and error made me realize what products I liked and what ones I didn't but in general, most items are fairly good. Nothing fancy but good for me as I wasn't about to start counting points or anything like that. Grab it and go!

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    Reviewed Oct. 23, 2013

    I have enjoyed and learned from my time with Nutrisystem. I have lost the weight I wanted to and most importantly adjusted my portion control. A side benefit has been eating better foods. My veggie intake has taken a significant increase!

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    Reviewed Oct. 23, 2013

    I tried Nutrisystem when I wanted to lose 20#. I was disappointed to see how high the sodium content was in each item. I normally eat fairly healthy and exercise but could not seem to take off last few pounds. Even though I did learn portion control, I would not recommend spending the money for just that lesson. I feel there are better affordable programs out there. Even though I did knock off 10# over 2 months time, I fought swelling in my hands from the extra sodium intake. Overall, the food tasted fair and I did notice the saltiness of the food items. The breakfast items also caused extra bloating and gas build up.

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    Reviewed Oct. 22, 2013

    I lost the weight I wanted to lose and in about the time I wanted to lose it. The food delivery was prompt and packaged very nicely and organized. The biggest plus was walking away from the program with a better understanding of my day to day diet. I'm more aware of portion size. I developed a routine and made better food choices at home AND eating out. The biggest drawback was that I did not care for almost all the food. The lunch and dinner tray style foods all tasted the same. The pastries were ok. The cereals were good. There were a few soups and chiles and the flame broiled burgers that I really liked. I love all foods and I can eat almost anything, except liver, but I had a difficult time eating most of the meals in my plan. Though I did almost reach my goal weight and I will reach it soon on my own, ultimately the food is what made me cancel my membership in the program. Improve on that and the program as a whole will be better.

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    Response from Nutrisystem

    Congratulations on your weight loss success and thank you for providing feedback about your experience! We appreciate the opportunity to improve our products.

    Reviewed Oct. 22, 2013

    I bought the 5-day trial version of Nutrisystem and really glad I did before buying a month's supply or two months' supply of food. It is absolutely awful and you can duplicate this yourself if you really want to with good food. I got sick on two items so far - Chicken Alfredo and the Pizza.... OMG, it was running to the bathroom for hours and then gas so bad I had to leave the room. I don't know why this product is on the market.... Why has the CPSC not warned people about this diet, full of preservatives, etc? You can duplicate it healthily on your own, if you look. It is making people sick. Is this what you want? And if you think this is good food, I feel sorry for anyone who does because it is not.

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    Customer ServicePrice

    Reviewed Oct. 22, 2013

    I did Nutrisystem for about a month and decided it wasn't for me. I thought it was way overpriced and the food was very bland and had absolutely no flavor. To make matters worse, when I tried canceling my order, I was still charged the full amount of the order along with the cancellation fee. When I called to get my money back, I was informed that the order had already shipped. The problem with that is that it was shipped to an address I no longer lived in and I had no control over what happened to the package once delivered to that address. Customer service basically told me that I'm not getting my money back until the box was shipped back! Again, I had no idea it was even shipped/delivered and I have no control over what the new residents do with my Nutrisystem box. Overall, I have had a very bad experience with this company and wouldn't recommend them unless you like getting ripped off!

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Verified purchase

    Reviewed Oct. 22, 2013

    I really recommend this program. It worked for me. I lost 50 pounds. Also it help me how to eat healthier. Now I watch my portions and the kind of food I eat. Very good program.

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    Reviewed Oct. 21, 2013

    I really enjoy Nutrisystem. I have used it three times in life: once before my wedding to look my best on the big day; the second time, after having my baby; and this last time, trying to get back in shape as I approach turning 40. I would recommend Nutrisystem to others for sure!

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    Customer ServicePriceStaff

    Reviewed Oct. 21, 2013

    I was initially very excited to start Nutrisystem. The commercials made the food look very good, but most of it was hardly edible. I realized it wouldn't be a meal from a 5 star restaurant but it was definitely much "nastier" than I thought it would be. I did not see much weight loss even though I stuck to the program for quite a while. I also started to get stomach cramps and experienced diarrhea. Aside from the product itself, trying to cancel the order was a nightmare! I called to cancel and was told that my next order had already been processed a week earlier than it was supposed to be, so I was told I could not cancel at that time and I was charged for that.

    When I called again to cancel, I explained to the rep. that I could not afford the program anymore and I needed to cancel. The rep. kept trying to convince me that I shouldn't cancel because the price was so low. I had to tell her repeatedly that I just wanted to cancel it all. When I became more persistent, she became very rude and said what a mistake it was. I kept being polite but didn't appreciate how she was treating me. At the end of the conversation, I said thank you and she just immediately hung up. I would not recommend this product based on the quality of the product and the hassle of trying to cancel! Oh and the cancellation fee was completely ridiculous. I felt like it was in place to deter people from canceling and as a last effort to get money from you.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

    Verified purchase
    Price

    Reviewed Oct. 21, 2013

    This program works if you follow it as described! We also use it to maintain our weight now that we've achieved our goal. I do wish the customizing ability wasn't so expensive.

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    Reviewed Oct. 20, 2013

    It was very convenient to have my meals ready to go and portioned for me. I didn't have to decide what to prepare or how much - Just grab and go!

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    Customer ServicePrice

    Reviewed Oct. 17, 2013

    I am able to understand everybody has different experience with the Nutrisystem program. In my case, your food caused me to have huge amounts of gas in my intestines. And super stinky gas at that! I had intestinal cramping that hurt real bad. I tried to change my start date as I still had food left in the fridge. After several attempts, the web page would not take my new start date. I tried to change my second delivery date because I got started two weeks late. That didn't work either. I tried e-mail.... got no response.

    Nothing worked for me and everything I tried to do with Nutrisystem ended badly. All in all, it was a terrible experience that cost nearly 400 bucks. The food is in the trash and I put 200 worth of normal food back in the household. I am disabled and Nutrisystem sounded like a good idea that was just a terrible experience. The 89 dollars just to quit abusing myself with your food is absolutely extortion. I have told everybody, at every association and meeting group I belong to that Nutrisystem is NOT the way to lose weight. For the kind of money I gave Nutrisystem, I could have a personal trainer come to my home for a workout and a massage once a week.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

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    Verified purchase

    Reviewed Oct. 17, 2013

    The food variety is wonderful. The taste of the food is delightful. I never felt deprived or hungry. I bought 30 days worth of food, which included FREE shipping and made my goal within 4 weeks.

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    Response from Nutrisystem

    Thank you so much for taking the time to review Nutrisystem. We are happy to hear that you enjoyed the food – and congrats for reaching your goal!

    Verified purchase

    Reviewed Oct. 17, 2013

    I used this product for three months and followed the guidelines supplied by the company as far as what to add in to their meal plan. The results were amazing. Before I started I weighed in at my doctor's office at 275 lbs. After 10 weeks with no exercise I weighed in at 234 lbs. I have 21 days left of the 90 day program that I gave myself. I'm shooting for 50 lbs in total weight loss.

    What I have learned through this process is what not to do. I was forever skipping breakfast and sometimes lunch only to eat like a vulture at night. I was always getting tired at 2 pm in the afternoons. Since starting the Nutrisystem program I was never hungry from day one and the afternoon sleepiness does not occur. I have so much energy.

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    Reviewed Oct. 16, 2013

    The portions were a shock the first week, until you realized how often you ate. I honestly never felt hungry. The ready to eat food with the addition of oregano and crushed chilies was very good. The frozen meals were great, usually added vegetables and salads with them. The snacks were good. I like the items that weren't too sweet. The breakfast and lunch meals that were like candy bars were too sweet for me. The hickory smoked patties and the chicken breast in the ready to eat you could get creative with. The main thing I learned is Portion control and the fact if I get the calorie count down on a meal. I don't have to eat two if one satisfied the hunger. I would definitely do it again if necessary and would recommend Nutrisystem to others.

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    Response from Nutrisystem

    Thank you for the review! If you are looking for even more ways to spice up your entrées be sure to check out the Recipe Center on our site.

    Verified purchase

    Reviewed Oct. 16, 2013

    Mostly for snacks and desserts. Too bad the vegetarian options are so limited. Would have liked fresh/frozen vegetarian dinners and lunches. More fresh options for breakfast as well. Less meat!

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    Reviewed Oct. 16, 2013

    NutriSystem is absolutely the best way to lose weight. I didn't have to "think" about it. No meta during or reading to figure out calories and fat; you simply open the packages and enjoy! The best part is, nothing tastes diet; the selection of meals is great and the desserts taste fabulous!

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    Response from Nutrisystem

    Thank you, Beth! We appreciate the time you spent to share your feedback! We're happy to hear we were able to provide you with the diet solution you were seeking!

    Verified purchase

    Reviewed Oct. 14, 2013

    The best part about the Nutrisystem plan is picking the food you enjoy (which saves $$$ at the food store) and only buying fruits, vegetables, yogurt and other fresh items. I also enjoy not having to cook!! Main courses already prepared makes for a much easier evening for a 40+ hour a week working woman. Thank you, Nutrisystem. I have recommended your plan to several friends.

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    Response from Nutrisystem

    Great Feedback, Marian! Thank you, we genuinely appreciate it and we're happy to hear your're enjoying the meals!

    Price

    Reviewed Oct. 12, 2013

    Losing weight is hard. NutriSystems helped make it easy for me. I followed the diet plan exactly, supplement it with fruit, dairy, meat as described. I tracked all my meals on my phones along with my exercise. Yes, the portions are small -- but then I've learned big portions are what led me to gain weight. I've found the food tasty -- and like the diversity of each meal. It takes all the guess work and planning out of it. I have a busy, active lifestyle -- so being able to quickly prepare foods (and not eat out!) has allowed me to stick to this diet. I have just completed my 5th week and have lost 12 lbs -- well on my way to my goal of 25 lbs. I've adjusted to the smaller portions, and have offset that by spreading out my eating throughout the day.

    When you consider the cost -- also factor in all the food you won't be buying while on the program (including eating out!). I pack my lunch every day for work. For me the net cost is modest, I am losing weight, not only do I feel great, but I feel much better about myself. For me, NutriSystems delivered what they promised and I am seeing the results. When I started my diet I wondered if I would be able to meet my goal. With each day, I feel more confident that I am going to make it.

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    Response from Nutrisystem

    Tony,

    Thank you for taking the time to share your experience with others. We are happy you're seeing great progress!

    Matt increased rating by 3 stars.
    Customer Service
    After a positive interaction with Nutrisystem, Matt increased their star rating.

    Original Review: Oct. 10, 2013

    First I would like to start with the food looks nothing like what it does in the photos online. I’m not sure it’s too healthy for you either. None of it is refrigerated ever and it comes with chicken that can last in a can for a year. They trick you into signing up for a long period of time by hiding the option during check out.

    Then they send you an email telling you that your next order will be shipping soon. Then you try to contact them and the phone system is a puzzle. It’s hard to find where to even cancel your order. Once you get there they tell you that there is a $70 cancellation fee on the crap food they sent you. The food is gross; the company tries too many tricks.

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    Response from Nutrisystem

    We are sorry to hear that we have not met your expectations. We want to do everything we can to provide the best possible service to our customers. Please be assured that we are looking into this matter and will provide you with a resolution as quickly as possible.

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    Nutrisystem Company Information

    Company Name:
    Nutrisystem
    Website:
    www.nutrisystem.com