Nutrisystem

I had been considering Nutri Systems (NS) for quite sometime and actually tried to sign up for it on numerous occasions. I had never gone through because EVERY TIME I was never given the promotion offered to sign up (1 free month, $100 off etc. etc.). Finally I broke down and signed up with the expectation that the signup offer was just bait and that I would never receive the discount which was $100 off. As expected I didn't get it. I signed up for 3 months to get a discount that was presented to me, to save up 50% off the plan, I knew also I would never get close to that amount and I didn't, it ended up being a savings of less than 1% which I was OK with also, I just wanted to get started losing weight.

Food is good and I saw good results. However, their customer service and shipping is terrible. Frozen food takes very long to arrive, generally you don't receive it until after you've already run out of food. When I called customer service to complain, their response was to move up the shipping date for the next month, which I did. Then the next month even with 5 extra days of a moved up shipping date, the frozen food was riddled with delays. They said it shipped on Wednesday, yet 5 days later, on Monday, when I contacted FedEx I was told the box was still at the Nutrisystem warehouse and only a label had been created. You'd think a company whose ONLY job is to ship items would know how to properly ship items in a timely manner, but no. Incompetent.

YOU NEVER GET ALL THE FROZEN FOOD YOU ORDERED: I purchased the most expensive Nutrisystem Plan, all meals + snacks. I carefully selected the meals I wanted--almost all of my selections are frozen. Most of the ready-to-serve meals and snacks taste pretty bad--with the exception of their bars and shakes. I was excited to receive my shipment, but when it arrived, almost everything I received was not in my order. I was furious. Why did Nutrisystem totally disregard my food choices? Because they are more interested in profits than satisfying their customers (fulfilling frozen selections). I called and complained, and they will send me replacement meals and snacks; however, none of the options they offered are frozen. I am giving Nutrisystem one more chance to get it right, and if they don't fulfill my next order as selected, I am going to cancel their service and file a complaint with the California State A.G.s office.

Prepaid for a 2-month food service on 4/18/22. Non-frozen food shipped 4/19/22 and I received the order 4/21/22. HOWEVER, half of my order was frozen. Obviously I cannot start the program without ALL of the food. Called Nutrisystem - only to in a recording loop without anyone answering my call. Stayed on the phone & noted my concerns via their chat system, only to get a Rep telling me I would get an email when the order ships. WHY DON'T THEY SHIP ALL THE FOOD AT THE SAME TIME? She had no idea when it would ship and as today is Friday, I will not get the rest of the order until next week (at the earliest). I pre-paid $611.00! I would not recommend this service - they do not care about the customer. I cannot note if the program works because I cannot even get the food!

I order a “month” of meals in order to try Nutrisystem out and see if it would be something I would want to do long term. I was surprised to find out that you have to buy as much outside of what they give you as you do for what is included. Meaning, each daily meal plan consists of 3 items of food and two snacks. But in order to get the nutrients you need you must additionally add proteins and veggies to each meal. (I thought this was going to be a complete meal plan with all you need, very much the opposite) daily it had me on 1500 calories, Nutrisystem provided about 700-800 daily. So about half of what I was expecting. In addition to that, a couple weeks in I get a message saying they’re sending me another order… What???

Crap! Sodium-based nondigestible fake “food”! My body has never felt worst... Drink tons of water and I can’t have a bowel movement!!! STAY AWAY! Eat healthy... not This crap! Exercise and eat healthy!

Save money and enjoy your weight loss food more by just going to the store and buying a bunch of Lean Cuisines or even the generic versions of them. Yes, I tried Nutrisystem. Everything I ordered, except for a few things, tasted like crap to me. Also, some of the items had torn open wrappers. They did replace those items quickly though, but who wants to go through that? Signed up for 2 month supply. They did refund my 2nd month expense. Couldn't imagine eating another month of that stuff. Looks inviting as shown on TV, but actually looks nothing like that. Of course, everything is advertised that way. Exception: Olive Garden (I love). As good as advertised, though certainly not diet food.

I received my first month's food and found it tasteless and some of the items extremely over-salted. I have called repeatedly to try and cancel and each time waited over 45 minutes for service, finally hanging up. I am currently calling and have been waiting 50 minutes. Very dissatisfied.

Food is ok. What you can expect for a diet product. Second time I have tried it and food is actually better this time. To my surprise a second month was shipped to me and charged to my CC. I used this for a one month kick off for my diet not to keep getting it at over $325 a month. I called to ship back and no longer had the super sweet people when I was trying to buy my first month rather the legal type rude people. I asked where this 2 month minimum info was and was told it was in the Faq section which I regularly don't read unless I have questions. No way to fix this?? I told them I was shipping it back and they just got rude. Will never try again and plan to let as many people know as I can.

Money back guarantee not good for frozen items or for 2nd month if you get the 50% off deal. Very expensive then have to spend much more to stay on plan. Lost NO weight though did as instructed. Got VERY constipated on this diet.

I ordered Nutrisystem first week in January. Just got my frozen food. All the food inside the cooler was moldy and some of the packages were open. I wish I can attach pictures. It’s disgusting and I had to wear gloves to be able to put in a garbage

The diet has helped me lose weight and learn to eat better without being hungry. BUT, understand what you are signing up for. Some of the food is way overpriced for what you get and IT COST $125 TO CANCEL THE PLAN. To my surprise, I got an email about my NEXT order. When I went in to cancel it, I found out there is no way to cancel it online. I had to go through chat and hear all the sales pitches only to find out it will cost me to cancel. What a gimmick!

I started using Nutri System Jan 3, 2022. By 1/19/2022 they had charged me $1622.00. I called and wanted my card credited back because I did not order all this food. They declined and said I ordered it. Who in their right mind orders $1600 worth of food in 2.5 weeks. These guys are crooks and will try to scam your credit card!

I am amazed NutriSystem has not been bankrupted by misleading pricing lawsuits. They talk about "price per day" all over their website. When I finally called because the prices weren't adding up, the salesman actually said, "I wouldn't focus on the daily cost." I said, "Wait, what? That's how you're selling your product!" So, it appears that even if you sign up for 5 days/week worth of food, you're still paying for 7 days/week. Why? Well, according to this salesperson, "you still get coaching if you need it for 7 days of the week." Where is that on the website? I couldn't find it. If that is the case, do not hide it. Please let me know what I'm paying for UPFRONT.

The cost wasn’t too bad. Ranging from $200-400 per month, that’s every meal except 1 per week. The cheapest plan meals are the worst tasting food. I quickly moved to the frozen plan. Most of the food was nasty, too spicy or just over processed. I lost 25 lbs. but I had lots of cravings. My craving for sugar was the highest. I realized that was because most of the breakfast foods are high in sugar. I learned for me, sugar first thing in the morning keeps my sugar craving high all day. I remained hungry the whole time on the plan.

Yes, I did research before spending $300+ on this plan. Maybe I was too willing to believe the hype. Reality was nothing like the sales pitches. I wanted a healthy way to stay out of the grocery store. I received 2 boxes, one w/ frozen food and another w/ dry goods. The frozen food looked like it lost a fight. The dry goods were canned meals, and different shake packs. Lots of written instructions but a jigsaw of stuff. I was committed so I ate products I would never buy. Not all bad but not enough good to go thru this experience again. I did lose 5 pounds….so disappointed.

Please do not waste your time or money on Nutrisystem...The Fast 5 program is a joke. Following it to the letter and did not lose close to 5 pounds. This is fine if you are an obese person, if you have 10 pounds to lose, it will not work! The foods are horrible, unappetizing, and well beyond their shelf life. In the beginning, things seem OK....You are going along and doing a good job...As the week ends, you are tired, frustrated and sick of the gas and abdominal distention, never mind the debilitating constipation. Please note: I have nothing to gain or lose writing this...I honestly hope to make others aware of the consequences...Besides the fact I purchased from HSN and was responsible for $20 to return. do yourself a favor, if you have a few pounds to lose, put your big girl panties on and do it yourself. There's plenty of low calorie foods out there that are fresh, affordable and appetizing!!!!

The customer service at Nutrisystem is AWFUL these people are so smug and arrogant. I never have a pleasant conversation with any of them. They advertise plans on the website at a lower price than when you log into your account that same plan is twice the price. Each time I call, they do a bait and switch. I am amazed at how gullible they think consumers are. I spoke to Kaylee (counselor) she was rude, then I spoke to Renton (sales person) who was smug and arrogant, typical. When customers inquire about the price discrepancy, stop the bait and switch, as we are savvier than that. Advertise the actual price. I expected more from a national firm.

Big scam. There is no money-back guarantee. The only guarantee is if you don't like the food you have to return it in 10 days. No coaching.... tried to talk to someone and tried chat. Said 3 hours plus wait time. No one ever gets back to you. Food was delayed each time for over a week so I had to eat regular food, did not get my shaker or shakes. Worst waste of money ever.

I am trying to choke down their “pancakes” as I speak! There are several of these types of items that I cannot fathom the company even thinking of putting out. But they do! Somethings simply lend themselves to freezing more than other foods. In my first shipment there were times when I thought Not bad but they were few and far between. Needless to say there was no second shipment.

Their terms say they will provide a money back guarantee. Half of my order (the non-frozen stuff) arrived. Some of the order was wrong. I was not thrilled with the food - some was in squeeze pouches, others were dehydrated in paper cups. Looked gross. The portions were small. I was told, "that's what a diet is." I explained that a diet is eating healthy. I asked if I could cancel and get my money back. I had called to cancel within 2 days - the terms say I can get money back if I cancel within 10. I spoke with Mike, who told me that I would get a full refund if I return what I have left (I had tried one item). I returned it, but they refused to give me a refund. They claimed that I did not cancel within time. I provided proof that I had signed up two days before and proof of my cancellation, but they still refused to give back my money. Now I have no product and am out the money. BUYER BEWARE!!!!

I tried to order two months at the start because the ad said that if you order two months you save 50% for an average cost of $8.44 per day. Instead I was charged $469.96 for the first month and another $509.95 for the second month, or an average of $16.33 per day. When I called to dispute the charges their response was that I did not order two months. They also sent four cans of extra shakes that I never ordered. When I received no relief, they transferred me to returns and stated that if I returned the shakes they would credit me $40 per container, or $160.00. I returned the containers but never received the credit. I will never recommend Nutrisystem to anyone.

First I didn't receive product until almost the end of their 14day guarantee, then when tried to cancel they were going to charge me 125.00 in cancelation fee saying past 14 day guarantee, then trying to dispute not being past 14 day guarantee they hung up on me and wouldn't take my call. I had to use another phone for them to talk with me. Finally got them to agree to refund my full cost, but told it takes 14 days. They gave me a date June 28th to get my refund. June 28th still no refund. They are fraudulently keeping my money, their products I received was returned June 8th. My whole experience with Nutrisystem has felt like a scam. I will never recommend Nutrisystem to anyone and deter anyone who asks me.

I purchased the Nutrisystem box of breakfast lunch and dinner meals. All of them were non-refrigerated and non-freezer items. I was impressed with the amount of food that arrived and It was convenient that it was delivered to my door and that I did not have to food shop for a month. Although these were positives, the food was not good at all and upon giving it a try I ended up pushing back my second order because I still had so much of the first leftover because I did not eat it.

Good program if you stay with its product and do not eat "supplements" in between meals. It offers adequate variety and covers all necessary food groups.

Nutrisystem has send me new frozen food, no pushback. I’m extremely grateful for their customer service and caring about the members/ clients. Thank you Nutrisystem. 26 lb. loss and going strong...

I have been using Nutrisystem for almost 5 years and I am very pleased with the food and the results. Most of my food tastes great. I go on the Nutrisystem plan every January and February and lose about 20 pounds. The food is convenient and the guides and journal helped me create a routine.

The food is mostly very very good!! I was able to lose approximately 25lbs in about 2 months and I am 78 years old. I think Nutrisystem is great!!! I would certainly recommend it to my friends and family!

Weight loss is possible on this program if you stick to the suggested foods. I lost weight and then gained it back during the pandemic. Nutrisystem has gotten more expensive. You need to experiment to find out which meals you like.

It works for me after giving birth last year, my tummy get smaller in few weeks... But of course with discipline and exercise for fastest results. And healthy food, avoid fatty foods also for better result.

The only way to lose weight is to do so with the intent of health. You cannot only loose weight in one place so all of you needs nurturing and exercise. I’m not convinced that this product allows for maximum health and the time you need to get to the point where you can feel healthy and obtain a healthy weight.

Their product seems very expensive as you need to be on it for some time. I’ve heard from people who have been on the program that the food really isn’t that great and they weren’t able to keep their weight off.

Weight loss slow, not enough protein. Should be less carbs and more protein. Very expensive on a per pound basis. Two months and only 11 pounds. I exercise five days a week and follow their guidelines exactly.

Works better than most --that is,,, for men. I've tried the diet meal plan several times over the years and I keep being disappointed. I follow the plan to the tee. I may lose a couple pounds, while my husband loses 20. But,,,he doesn't progress beyond 20 pounds and of course it doesn't stay off. So he does the system a couple months each year just to lose the 20 pounds... Other females I have spoken to, have the same results----none.

Nutrisystem is the best best weight loss program I have use b/c my protein that I need daily is counted out. I don't have to count or measure. All I have to do is heat and eat. I keep my 104 shape. Love it. Everyone try it.

Nutrisystem makes it easy to follow the correct diet. Already ready plans and food makes it easy for me to eat better. I have a full time job and have no time to cook and prep. This system helps with prep in advanced and I don’t have to do much. I know I’m lazy.

This system is amazing!! It’s not only easy to use and fun but it works! Just look up the details. It’s got amazing qualities that will really make a difference! I am a great example and lost 50 pounds!

Nutrisystem food is terrible. They are such a sneaky company as well. You think you are getting a discount on the monthly plan you order but really they lock you in for 2 months. Then it’s a 125 cancellation fee. Make sure you check your email or they will send the second order. They claim you sign up for auto ship. All a scam. After 1 month eating this terrible food you will be done. Terrible company. Read all the small print when you sign the contract. I would recommend any other diet to anyone else. The dry food made me very sick. I can’t express enough how terrible the food is. This is my first review I ever wrote. I am on a mission to spread the word about this dishonest company.

If you live in Hawaii or Alaska, don't order as you will only get the package items - no frozen items where the real food is. They can't ship frozen items to Hawaii or Alaska and the package items breakfast and lunch are okay, but the dinner items gave me so much gas and they haven't made any improvements with these food items. Don't waste your money!

I received my frozen order today and everything was thawed and melted to the point that the creamsicles were liquid. I called customer service and although they did agree to reship the items, it will be at least another week before I receive the order which completely messes up my diet as this order was late in arriving to begin with. Customer service offered no compensation and when I asked about a refund, I was refused and was told they could only reship. I was also told they could not ship the items overnight which seems ridiculous considering the money I have paid into this program. I will be canceling the program if this is the type of service you receive. It makes no sense to be on a plan if you cannot get the menu items you need and are forced to go off plan.

After I saw few ad on TV I got interested to use this product, I ordered on 2/14/21 and I received the first pack which was frozen food three days after, then dry food five days then powder on 3/1/21. The food is the same you make at home. No secret ingredients. Just each meal have a small portion. Even after I looked at the nutrition fact on each package I realize all the item is same as the regular food even a little bit more Fat or sugar. There was no magic and I didn’t lose and my doctor told me to stop using this garbage and I did. On 4/14/21 they charge me $458 and shipped me the second shipment without confirming.

I order Nutrisystem 28 day meal plan. My intent was a one time order. Before the 28 days were up Nutrisystem sent me another order. I call them to explain my intention. They basically said I am stuck.

I placed a one month order to get a good start on my diet. Things went ok and felt like it was a good way to get started on my diet. While ordering a 30 day plan I had no idea I was agreeing to a monthly subscription. I get a $425 bill the other day on my credit card and immediately call to cancel. After on hold for a long time I was finally able to cancel but with a $125 fee. Feel completely taken advantage of and they should make it more clear what you're getting into. I would have recommended this to other family and friends but no way now. Will tell everyone to stay away from this scam.

I must have been living in a dream world when it came to the Nutrisystem program. I had belonged to Nutrisystem a very long time ago when you went to meetings, and that was the only place you could purchase any products. There wasn't much of a selection; however, I was able to reach my goal. Well, I know I'm not the first, but I am back in the same situation with regard to gaining weight and then some. So I thought I would give Nutrisystem another try, after all Marie Osmond and others are backers, and if it works for them, it would work for me.

I recently made my first order to Nutrisystem. The order consisted of frozen and unfrozen meals and snacks. I received the unfrozen items rather promptly, but couldn’t start the plan until I received the bulk of my order, which was frozen. It took nearly another week to receive the frozen items. There was very little communication from the company and NO response to my email questions. I am deaf and can’t call, so email is my only way to communicate. When the frozen items arrived, one package was just an empty wrapper!!! So much for quality control! I totally regret purchasing from Nutrisystem.

Pro: the food looks terrible but 3/4 of it actually taste good. Cons: They claim they charge every 28 days but they charged me 3 days early and caused a huge overdraft on my account I use just for this program. Then, when my food shipped they charged AGAIN! They caused another overdraft! I got a refund on the one extra charge. I decided to cancel because the woman on the phone was extremely rude and refused to give me her name or extension. She refused because she said she's working from home. She said it's not her responsibility when people get paid. She apparently doesn't do math very well because it was 25 days in between charges and not 28. She basically called me a liar. She was rude from the start and sounded put off just for the double charge mistake.

I ordered Nutrisystem for my son and thought I was ordering a "great deal" due to the special listed on their website. There really wasn't a special deal according to the very small print, and their advertising is misleading. I pride myself in reading all details usually before I purchase so I am disappointed with myself that I walked into this type of scam. I went online to cancel the program within the 14 day window, but there was no place to cancel it online. I called in to change it and was put on hold for 40 minutes, hitting the number 2 button frequently to stay on hold, and the phone hung up.

My wife and I cancelled during our first order. And for one reason. The food is "not" delicious as they would have you think. Most of the lunches and dinners are just plain lousy. Meaning they do not taste good. And to add insult to injury, they wouldn't let us cancel before we made a second monthly purchase unless we paid a $125.00 cancelation fee each ($250.00 total). They profess that the plan was %50 off. Hogwash. That's because they charge you (more than) double what it's worth to start with. It's easy to charge double, then give a %50 discount and pretend like you've given someone a good deal. Never again.

Very helpful with gauging correct portion sizes, timing of meals. Contacting monthly regarding changes in the 4 weeks shipment. Payment for the plan is automatic from the chosen bank account. Meals are preplanned for you, however you can make changes wash month. I did not find a need to alter the suggested plan.

Is very excellent. I Think is time to be careful for our body because we have to Love. Make exercise is good for us. Keep cálm and enjoy your live because is very pretty. If you Love your life please do exercise.

I signed up for "One month of food and shakes for men" as stated by Marie Osmond. They fail to tell you that it's only 22 days of food. When I called about the food that was missing, because "one Month" to me is 30 days, I was told that I had signed up for the wrong program. However I reviewed the TV advertising and once again there was no mention of 22 days being "One Month". Also in reading the reviews I see that there is a penalty of $125.00 if you quit after only one month which is not mentioned in the advertising. I know that somewhere there is a place to review this information, but I did not see it.

My first shipment took forever, and when I emailed them I got a tone deaf response that didn't address anything about what I'd written. Worse yet, my second shipment came without dry ice so the entire thing was melted, slimy and spoiled. When I called, they said they'd send a new shipment and it would get here in oh, ten days or so (bear in mind that I really don't have much other food in the house other than salad stuff and vegetables -- because you still have to grocery shop on this plan, by the way).

Well by following the program made up for that person they can learn how to eat, what to eat, and how much... see we can eat any food we want, as long as you do the necessary work to counteract that food. Like ice cream, pizza etc, if these foods weigh down on your thighs, then do some squats, to counteract what that food will do so it won't show and you won't have to care.

Really good to lose weight. I lost 20 pounds in a month but the meals will be plain and you will probably be eating the exact same thing everyday and make sure not to cheat cause this diet is strict. Good weight loss.

Just did not like the program not for me. I thought it was too expensive. I spent too much time working the program. I did not enjoy the food. It was tasteless and bland. It just was not for me. What works for some people might work for someone else.

Used this company for over a year, total weight loss was just over 4 lbs, cost of each lb. around $135 dollars per lb. The food was just ok for the price and their support team was good when you could reach them.

I had a family member on this program and unless you stay on it for the rest of your life you will be counting calories/carbs whatever. The food is expensive over $200 a month and you have to buy additional groceries to go with it. I wouldn't recommend this program.

Expensive program, but was very fluid with its efforts to sign me up and provide me all the resources for a supportive weight-loss environment. I do like that they use real people more often than digital options, as that's what is most motivating.

Only program I ever used that actually works! The food is pretty good... but you’re not in it for the taste of the food, you’re in it to lose weight!!! Chocolate, ice cream, macaroni and cheese...hamburgers, muffins, works for me????

Nutrisystem's system, systems sound so regimented. Nutrisystem blended into the day. And when people tell you the food tastes great, they aren't actors. My boyfriend was on it before. He lost 40 pounds. Said that there was plenty for him to eat. When I looked at all the packages I thought "I'm going to starve". I am very happy with Nutrisystem's system!

Unhappy with the selections that were sent. Other than a couple of snacks I did not care for the taste of the entrees. Although I got the first order at a discount I felt that the full price would have been way too much for the quality.

did like the cheddar popcorn snack but that was about it. I waited a little longer to return the food and they didn’t want to refund my money but they finally did it. I didn’t lose any weight on Nutrisystem. Returning the food was easy, just sent it back in the cooler that it arrived in except for the perishables.

Excellent customer service. Like the food. It has variety and tastes good. Every time I call them they do all they can to help me and often I have saved money. It’s one of the least expensive food programs out and well worth it.

This is truly a remarkable weight loss program. I not only lost 20 lbs to reach my target weight but lowered my blood pressure and A1C levels. The food is phenomenal, easy to prepare, and the shakes are wonderful! I never got hungry! Definitely worth every penny!

Going to the web-site I could not find any way to cancel my subscription. This was very frustrating. I sent an e-mail and rec'd a reply that failed to confirm whether my subscription has been canceled or not. I can no longer afford this program and need to cancel. It should not be so difficult to get a confirmation of my cancelation. I will refuse any future deliveries and complain to my State Attorney General's office if this is not cleared up.

No matter who you talk with, they continue to ship food. My freezer is full of my daughter's food and it just keeps coming. How much food do they expect one person to eat?!!! We called and asked it to stop, just keeps coming. Read the reviews. This is their system to get rid of their stock. Also continue to charge for it.

Lost ten pounds the first week, 10 pounds over the next 3 weeks and then got stuck halfway to my goal weight. Once I figured out which food I liked, I was able to eat more of what I liked the second month. It's super convenient to have all the meals ready to heat up and eat, the orders were very close to being right every time. I almost didn't my frozen order in time the second month. The system of tracking food and activity is well laid out and easy to understand, as was the whole program. I had a hard time eating all the extra PFs, SCs and Veggies and contacted a counselor. =-( All she said was to cut a morning protein shake in half, it was too many calories, and eat the smaller portions of SCs and PFs... I already couldn't fit all the food in my day and she told me to space out my meals. Mixed feelings about the program. I'd say it's worth a try.

I received two garlic cheese flatbreads that were completely moldy. I received a letter acknowledging the fact and want to send me two to replace the moldy ones. I would like two more of the same kind. Just not moldy.

I received my first box of goodies but did not find the 7 free shakes that came with the box. I emailed support and got a reply a few days later from Allison apologizing for my missing shakes. She immediately placed an order for me and my free shakes are making their way to me. I am very happy with the quick reply back.

I was not aware my program did not include frozen food. I can't believe it cost me $352.76 for just what I received. I will no longer order from you. I picked ut frozen food when I ordered!!!! I was a member earlier in the year and received frozen food and I paid just as much back then for everything.

Email responses were quick and fair and all issues resolved as promised. Everyone who worked with me was professional. Even with COVID-19 situation the resolutions were very timely. Better than expected. Have highly recommended Nutrisystem to friends and family especially with new flares of infections.

Please cancel my subscription. I am having upset stomach problems with the food especially the beans. The convenience was helpful. I found the menu dull and repetitious I have decided to join a local online weight loss group in my area(It will meet in person after the quarantine is lifted.) Thank-you. Judy

Updated on 11/06/2020: I did not see a space to respond to Nutrisystem’s reply to my review, so I’m posting it here. Nutrisystem’s reply is factually accurate. The problem, however, as I pointed out in my original review, is that its auto renewal conditions are not clear at the time of purchase. Unless a customer scours the terms and conditions in the pages-long agreement, they will easily miss that they are signing up to pay, in my case, $640 for two months’ of products, rather than $320 for one month of products. They will also likely miss that a penalty of $125 will automatically be deducted from their bank account if they seek to return to the implied agreement.

I joined Nutritionist plan to be able to shed 10 pound. I was under the impression that the plan has 4 weeks of 3 meals and snacks, however my second order was only for 20 days and overall, although following the plan to the T, I did not lose even 1 pound. So, I cancelled the 3rd order. Thank you, Gabriele.

I have sent several emails and been told I have to call someone to cancel this. I’m not interested in talking to anyone about this cancellation. I know they always try to talk you out of it and I have made up my mind. Just cancel my program immediately! Please cancel this now. Thank you.

I recently asked if Fed Ex would deliver my frozen box Up to my apt. door, other carriers leave packages in the entry way. I am disabled and the frozen box can be a little Awkward to get up to the second floor. Well guess what they delivered it right to my apt. door. Thank you Fed Ex.

This is the second time you guys have offered an item as a Numi Reward, that is out of stock. But when I email the staff, they are polite and so willing to accommodate the issue. They are great! But why are there so many items on low inventory? No ice cream sandwich for months, not stuffed chicken breasts. It has been very frustrating.

I attempted to call and cancel when I realized our order was recurring. Your automated phone service wasn’t working for me so I tried to email. The kind sounding response basically told me to call...and the phone system still doesn’t recognize any pressing of option numbers so I’m back to square one! Perhaps when I leave the state of Arkansas next week your system will recognize my iPhone 11 Pro through Verizon’s pressing if the correct option...

I signed up for one month's worth of food and was charged for 2, when asking for a refund they said I would only get back $8 of the $299.98 that was charged for the second order. First month worth of food was not very great and customer service was hard to get ahold of. Definitely wouldn’t recommend to a friend or stranger.

WATCH OUT! Nutrisystem's website is very misleading about the costs of their monthly plans. The website makes it look like the "two for one" plan is the actual cost. When you see the cost of the plan on the computer it looks like you are getting the two months for one fee, when actually it is a monthly fee. It also hides the $125 cancellation fee that is charged when you find out that it is only a monthly fee and will be charged the same amount the next month. I recommend reading EVERY word on every screen before you sign up.

The hoops you have to jump through to cancel is ridiculous. I had to request three or four times and continued to get the run around about having to call! I was not about to call and just wanted to cancel my auto delivery, not another speech about postponing etc. Definitely won’t be joining again if it is this difficult to cancel.

Loved Nutrisystem for a while...Then it became evident my requested food selection could not be met! Crazy!! I’m sorry you are experiencing challenges but certainly this is your business and the diet plan the client selects should be met! Sadly, I’m tired of it getting what I’m paying for.

At my initial sign up I was not provided specific information regarding the money back guarantee/the break down of cost (14 days is not long enough, I had hardly had one day of meals, the starter one week meal does not come until the second shipment, it needs to be 30 days). I was told how the payment would be. Just not how it applied to the Guarantee. One of my problems had to do with the shipping time of the frozen items (too long arrived thawed). Yes they did replace it but it took another delay.

I lost 40 lb since March, feel great and look better. Thanks for the program, will refer others. Had a great experience and got back in time with my body and my health. Food was tasty with some better than others. I would highly recommend this program for anyone struggling with their weight. Thanks again.

I am overall happy with the product. When I have had issues, either crushed in shipping or just did not taste quite right, the team has provided excellent service with replacement items and a genuine desire to make "it" right.

Quick response to my question about my shipment and excellent contract information for resolving my question. Bernadetta is an asset to Nutrisystem and would be very happy to have her resolve my problem anytime in the future. Thank you in advance.

The website doesn't have an option to cancel/discontinue the program. You have to call to cancel. It doesn't even tell you to call, just had to figure it out. You not to provide an easier way to cancel your service. Even the phone call takes you in circles, long wait times.

While the food is good and I did achieve results (not nearly what was advertised), I'm ultimately dissatisfied with my experience due to the habitual late deliveries. 7 months, 7 late deliveries. No calls. I call them, can't talk to a human being, and get recorded excuses about current high demand for their services. Meanwhile, the company continues to advertise and seek new customers when they can't take care of existing customers. Here's the bottom line, folks: A lot of the foods are really good. Portion sizes are infuriatingly small and leave you hungry all day every day. Even if you follow the recommended supplementation of fruits and vegetables, eggs, etc. I was willing to tolerate the starvation. But I don't think anybody should have to tolerate habitual late deliveries without even so much as a courtesy phone call. - I would not recommend Nutrisystem. I'm already shopping other companies.

My husband and I spoke with Alisa this morning. We both want to convey how comfortable she made us feel. Very informative and showed great empathy. Helped with written information by sending to our emails. Made us much more comfortable using the system and a feeling that we can do this. Five (5) Stars.

Ordered Premium Select Your Own Product on Two for One Plan - 09.13.20. Spent well over an hour making selections, even correcting items they slipped in. Gave all information for making the purchase. Did a review of the order, which bore no resemblance to my order. Rejected the order and canceled it - got web response that the order was canceled - 09.13.20. Wrote an email to customer service requesting verification order was canceled 09.13.20. Got a response from customer support that the order cancellation was verified 09.14.20. Saw on my bank statement that the order was still Pending 09.14.20. Got an email from Nutrisystem that my order was being processed - 09.15.20. Got an email from Nutrisystem that my order had been shipped 09.16.20.

When I ordered Nutrisystem they said you could lose 18 lbs in 2 months. I lost 9. The second month food was two weeks late so I had to try to figure out what I could eat in the meantime. The food they send you is awful. Every time I opened a package I wanted to throw up the smell was nauseating the portions were so small and yet loaded with calories you had to supplement with veggies and fruit which added more calories. After I received the 2 nd months food I had to make myself eat it. Their customer service was so bad when you called it took45 min to speak to an actual person who really didn’t help much. All in all I certainly would not recommend it to anyone. I’ve been on many diets and this is the worse one ever!

Very disappointed with this system right now. Received frozen food today and it was all warm and thawed. My order took 5 days to be delivered. You would think paying all that money they would ship the frozen food overnight. Tried to call the call center but of course they are closed for the day and the online chat directed me to call the call center. What’s more annoying is after spending $350 on food I now need to go buy my own food that I’m sure they won’t replace the money for that because they took too long shipping my order and I have to wait until tomorrow to be on hold to talk to a love rep. My advise find another program. They do not have the support staff or call staff to help you when you need it.

I had used Nutrisystem about 20 years ago with great success so thought I'd try it again. As before, I am highly pleased with the program and recommend it for weight loss. My loss has been slow but study but I feel that is the safe way and I love 98% of the meals I choose for myself. I will continue to use this system until I reach my goal of a 40 lbs weight loss. I am reading so many complaints about the service but I have never had a problem. My food comes frozen solid and on time and when I call Customer Service, I have never had a problem getting satisfactory answers to my questions. The food is very tasty and healthy!

I have had a good experience with the food quality and getting used to what I like from them, as well good weight loss experience. However, I have had consistent issues with their system resetting my shipping address to a wrong address, calling their toll free number means you do not get a clear prompt as to which number reaches customer service. They seem unable to address the issue of their system resetting my shipping address I enter. Emailing their customer service department gets you a response in two days. The first two shipments I received in good timing, the last two have been slow in delivery and I actually ran out of their supplies, am frustrated with issues they seem unwilling to fix and lately getting slow and sloppy in their delivery. Never will understand why some companies advertise like crazy but do not take care of their current customers needs. Ordered some HMR from Amazon to eat whilst waiting on the next shipment. Geez.

Updated on 08/18/2020: Nice pleasant public response but here is the list of the unanswered issue that isn't resolved. Last orders arrived on the 12th and the 15th of July. That means I run out of meals on Aug 9 and Aug 12. The new order arrived half on Aug 12 and the other half is supposed to arrive on Aug 20 (we’ll see). The date of half the meal plan of an arrival 9 days out from the first arrival is unacceptable. Covid has been going on for 5 months, so for Pete’s sake, the excuse of using Covid isn’t valid, especially since it isn’t a surprise that my order is needed to arrive 4 weeks after the previous arrival.

Snacks (chocolate pretzels) and some Nutrisystem bars arrived melted. Said I could customize my order and after doing so was charged 3x what I originally paid. I was told by email it was time for my next order and that I was allowed to customize it and I did so pursuant to the email. No response to my emails and was on hold for more than 45 minutes, never spoke to anyone so I left phone messages like the message said I could (never a call back) and the online chat feature doesn’t work.

My shipment of frozen food arrived completely thawed. No surprise because there was NO DRY ICE in it. I was on hold with customer service for 30 minutes only to have the person who picked up pretend like they couldn’t hear me for about 30 seconds. Loud pop music in the background as they shouted “Hello? Hello?” Before I got routed to voicemail. I paid almost 400$ for this stuff, and it’s not even that great but I was willing to stick to the program for another month. I’m better off getting fresh food. Now if only I could get some help getting my money back for a mistake that wasn’t mine..

I ordered my meals 2 months ago, when it got delivered everything that was cold was hot. I called for 3 days. Couldn’t get ahold of anyone! I finally got in touch with someone and they told me where to send the food to. Anyways I sent back the food, after 2 months I haven't got my refund. I call them almost everyday fighting for my money back! No one has helped me, I get the run around each time. This is the most horrible business I have ever dealt with! Just please save your money if food isn’t tasty at all! The customer service is sucks *** and they lie when they tell you a refund is guarantee!!!

I wasn't sure how many shakes I would receive on first order? Now I know. The invoice was not clear on the record of the first bill. Thanks for the quick response to my inquiry. Have good day and hello from Vegas.

I'd like to see more vegetarian choices. I've been on the plan since January 2019 and only 1 vegetarian item has been added. A lot of the meals are too spicy for me so I'm limited in my choices. I really dislike the stuffed shells due to the taste. Thank you.

The food made me sick from the first day and when I went to cancel for the second month I was charged an early termination fee. Customer service is NONEXISTENT. The phone rep was completely noncaring and arrogant and nasty.

Evangeline was very professional, knowledgeable and helpful! I called to get additional guidance for foods and she was able to send me the information I needed. Evangeline also gave me the website information to be able to look up recipes to support my weight loss efforts.

The food was ok; however, when I only want to loose 20 pounds and I’m that overweight to begin with, I can’t be eating pizza, cupcakes and chocolate. I only lost 8 pounds and then started gaining weight again. The food is unhealthy too. No one should be eating that much sugar and it was basically junk food. Sorry I went with Green Chef and love the food so much better.

I received a prompt response to my request and I am very satisfied. I have bought from Nutrisystem for quite some time and have always been pleased with my orders and with their responses to my emails. I would recommend Nutrisystem.

When I called to order Nutrisystem I was told I'd get a discount if I ordered 2 months instead of one, so I did. Food wasn't great but I was sticking with it. I couldn't get a hold of a live person on the phone so after wasting my time & phone minutes holding for 30-45 minutes at a time I realized I wasn't going to get any support/counseling, which is supposed to be included in the price.

I decided to give nutrisystems a try. They had a guarantee you would lose 10 pounds in 2 months or your family money back. What a joke. I followed the plan to the letter. Downloaded the program. Kept track of everything. First week lost 1 pound. Very disappointing since it was billed as the quick start week and supposed to shed the most of weight. The second week. Nothing. Third week, 1 pound. Fourth week 1 pound. Tried to contact a counselor but had no success. Got an automatic response saying make sure to drink all water and track all food. Which I was already doing. Was set up for auto delivery however the next week's meals were delivered a week late. I was able to go to Walmart and purchase a "quick start" kit. That got me through. The next 4 weeks yielded the same. I lost a total of 7 pounds in 2 months. Horrible customer service. Food not delivered on time. Results not as promised.

I received 4 shipments of frozen food without dry ice, hence, not frozen. The food is great, but their customer service is by far the worst I have encountered! I tried contacting them multiple times multiple ways. finally got a person and he did fix the current issue, but I asked to speak to someone about their customer service, then I went on chat, I even contacted some higher up employees via LinkedIn, NO RESPONSE! I lost 45 pounds, still have about 15 to go, but am going to do it without Nutrisystem. Already have and am still losing, so they are not the end all of dieting! If you want to do it, you can!!!