About Nutrisystem
Welcome to Weight Loss That Works. For over 40 years, we’ve helped millions of people lose weight and find the lighter side of life. With easy-to-follow plans featuring balanced food shipped straight to you, plus the support you need to succeed on your own terms, Nutrisystem provides real weight loss results you can count on.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Pros
- Meals shipped to your door
- Vegetarian and diabetic options
- Affordable
Cons
- No in-person support
Bottom Line
Nutrisystem delivers healthy meals with a detailed guide and diet plan to your door. Monthly plans don’t offer in-person support, but they do help dieters learn about balanced, portion-controlled eating habits.
Nutrisystem Reviews
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I ordered Nutrisystem first week in January. Just got my frozen food. All the food inside the cooler was moldy and some of the packages were open. I wish I can attach pictures. It’s disgusting and I had to wear gloves to be able to put in a garbage
Hello Zoia,
Thank you for your review. We are so sorry to hear about your experience. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
The diet has helped me lose weight and learn to eat better without being hungry. BUT, understand what you are signing up for. Some of the food is way overpriced for what you get and IT COST $125 TO CANCEL THE PLAN. To my surprise, I got an email about my NEXT order. When I went in to cancel it, I found out there is no way to cancel it online. I had to go through chat and hear all the sales pitches only to find out it will cost me to cancel. What a gimmick!
Hello Craig,
Thank you for your feedback and review. Our 4-week plans with auto-delivery require 2 orders on the plan. If you discontinue the plan without taking a 2nd order, there will be a $125 early discontinuation fee. If you would like us to review your account, please email us at consumerexperience@nutrisystem.com with your name, address, and phone number on your account.
~ The Nutrisystem Consumer Experience Team
I started using Nutri System Jan 3, 2022. By 1/19/2022 they had charged me $1622.00. I called and wanted my card credited back because I did not order all this food. They declined and said I ordered it. Who in their right mind orders $1600 worth of food in 2.5 weeks. These guys are crooks and will try to scam your credit card!
Hello Brad,
Thank you for your review. We are so sorry to hear about your experience. We will be happy to review your account. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
I am amazed NutriSystem has not been bankrupted by misleading pricing lawsuits. They talk about "price per day" all over their website. When I finally called because the prices weren't adding up, the salesman actually said, "I wouldn't focus on the daily cost." I said, "Wait, what? That's how you're selling your product!" So, it appears that even if you sign up for 5 days/week worth of food, you're still paying for 7 days/week. Why? Well, according to this salesperson, "you still get coaching if you need it for 7 days of the week." Where is that on the website? I couldn't find it. If that is the case, do not hide it. Please let me know what I'm paying for UPFRONT.
I also found out that the displayed price is not for MEN, it's only for WOMEN. MEN's prices are more because we need more calories and therefore, we need more food. Where is that on the website? Is it in the Terms and Conditions? The minuscule type that no one reads? If it is, that's as deceptive as telling me I'm paying for 5 days when I'm actually paying for 7. The whole scheme is deceptive and it's pitiful that they just don't come clean and tell you exactly what you get, exactly what you'll owe and exactly how it works. It's a guessing game and losing weight is tough enough without having to deal with con artists trying to steal my money. Shame on NutriSystem and those deceptive companies who follow in their footsteps.
Hello Robert,
Thank you for your review. We are so sorry to hear about your experience with one of our representatives. The "price per day" is based on a 28 day diet as our plans are a 4 week diet. For coaching services, when you pick a plan, scroll down and click on "What's included in my first shipment?" For more information about our plans and pricing, please email us at consumerexperience@nutrisystem.com. We look forward to hearing from you!
~ The Nutrisystem Consumer Experience Team
The cost wasn’t too bad. Ranging from $200-400 per month, that’s every meal except 1 per week. The cheapest plan meals are the worst tasting food. I quickly moved to the frozen plan. Most of the food was nasty, too spicy or just over processed. I lost 25 lbs. but I had lots of cravings. My craving for sugar was the highest. I realized that was because most of the breakfast foods are high in sugar. I learned for me, sugar first thing in the morning keeps my sugar craving high all day. I remained hungry the whole time on the plan.
Hello Cindy,
Thank you for taking the time to write your review. We are very sorry to hear of your experience on our plan and that you did not enjoy our meals offered. To better assist you, please feel free to email us at consumerexperience@nutrisystem.com with the name, phone number and email address on your account, with a description of your issue. Have a wonderful day!
-The Nutrisystem Consumer Experience Team
Yes, I did research before spending $300+ on this plan. Maybe I was too willing to believe the hype. Reality was nothing like the sales pitches. I wanted a healthy way to stay out of the grocery store. I received 2 boxes, one w/ frozen food and another w/ dry goods. The frozen food looked like it lost a fight. The dry goods were canned meals, and different shake packs. Lots of written instructions but a jigsaw of stuff. I was committed so I ate products I would never buy. Not all bad but not enough good to go thru this experience again. I did lose 5 pounds….so disappointed.
Hello Terri,
Thank you for taking the time to write your review. We are very sorry to hear of your experience on our plan and that you did not enjoy our meals offered. To better assist you, please feel free to email us at consumerexperience@nutrisystem.com with the name, phone number and email address on your account, with a description of your issue. We hope to hear from you soon! -The Nutrisystem Consumer Experience Team
Please do not waste your time or money on Nutrisystem...The Fast 5 program is a joke. Following it to the letter and did not lose close to 5 pounds. This is fine if you are an obese person, if you have 10 pounds to lose, it will not work! The foods are horrible, unappetizing, and well beyond their shelf life. In the beginning, things seem OK....You are going along and doing a good job...As the week ends, you are tired, frustrated and sick of the gas and abdominal distention, never mind the debilitating constipation. Please note: I have nothing to gain or lose writing this...I honestly hope to make others aware of the consequences...Besides the fact I purchased from HSN and was responsible for $20 to return. do yourself a favor, if you have a few pounds to lose, put your big girl panties on and do it yourself. There's plenty of low calorie foods out there that are fresh, affordable and appetizing!!!!
We thank you for reaching out to with your review. We are so sorry to hear of your experience with our plan. So that we can better assist you with this, please email us directly at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you. ~ Nutrisystem Consumer Experience Team
The customer service at Nutrisystem is AWFUL these people are so smug and arrogant. I never have a pleasant conversation with any of them. They advertise plans on the website at a lower price than when you log into your account that same plan is twice the price. Each time I call, they do a bait and switch. I am amazed at how gullible they think consumers are. I spoke to Kaylee (counselor) she was rude, then I spoke to Renton (sales person) who was smug and arrogant, typical. When customers inquire about the price discrepancy, stop the bait and switch, as we are savvier than that. Advertise the actual price. I expected more from a national firm.
Hello Sharon,
Thank you for your review. We are so sorry to hear about your experience. We will be happy to review your account. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
Big scam. There is no money-back guarantee. The only guarantee is if you don't like the food you have to return it in 10 days. No coaching.... tried to talk to someone and tried chat. Said 3 hours plus wait time. No one ever gets back to you. Food was delayed each time for over a week so I had to eat regular food, did not get my shaker or shakes. Worst waste of money ever.
Hi Julia. Thanks for taking the time to write your review. We are sorry to hear that you are unhappy with your progress on our plan. We offer Coaching 7 days per week via phone, chat or email. Our hours are Monday-Friday 8am-8pm EST and Saturday & Sunday 9am-5:30pm EST. Any further questions or concerns, please feel free to email us at consumerexperience@nutrisytsem.com We hope you have a great day! -The Nutrisystem Consumer Experience Team
I am trying to choke down their “pancakes” as I speak! There are several of these types of items that I cannot fathom the company even thinking of putting out. But they do! Somethings simply lend themselves to freezing more than other foods. In my first shipment there were times when I thought Not bad but they were few and far between. Needless to say there was no second shipment.
Hello SK,
Thank you for your review. We are so sorry to hear about your experience. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
Their terms say they will provide a money back guarantee. Half of my order (the non-frozen stuff) arrived. Some of the order was wrong. I was not thrilled with the food - some was in squeeze pouches, others were dehydrated in paper cups. Looked gross. The portions were small. I was told, "that's what a diet is." I explained that a diet is eating healthy. I asked if I could cancel and get my money back. I had called to cancel within 2 days - the terms say I can get money back if I cancel within 10. I spoke with Mike, who told me that I would get a full refund if I return what I have left (I had tried one item). I returned it, but they refused to give me a refund. They claimed that I did not cancel within time. I provided proof that I had signed up two days before and proof of my cancellation, but they still refused to give back my money. Now I have no product and am out the money. BUYER BEWARE!!!!
Hello Debra,
Thank you for your review. We are so sorry to hear about your experience. We will be happy to review your account. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
I tried to order two months at the start because the ad said that if you order two months you save 50% for an average cost of $8.44 per day. Instead I was charged $469.96 for the first month and another $509.95 for the second month, or an average of $16.33 per day. When I called to dispute the charges their response was that I did not order two months. They also sent four cans of extra shakes that I never ordered. When I received no relief, they transferred me to returns and stated that if I returned the shakes they would credit me $40 per container, or $160.00. I returned the containers but never received the credit. I will never recommend Nutrisystem to anyone.
Hello William,
Thank you for taking the time to write your review. We are sorry to hear that did not receive the credit for the items that you returned. We would be happy to take a look at your account and see how we can assist you with this.
Please send us an email at consumerexperience@nutrisystem.com with the full name and the phone number connected to your account?
We look forward to hearing from you and working with you to resolve this matter.
-the Nutrisystem Consumer Experience Team
First I didn't receive product until almost the end of their 14day guarantee, then when tried to cancel they were going to charge me 125.00 in cancelation fee saying past 14 day guarantee, then trying to dispute not being past 14 day guarantee they hung up on me and wouldn't take my call. I had to use another phone for them to talk with me. Finally got them to agree to refund my full cost, but told it takes 14 days. They gave me a date June 28th to get my refund. June 28th still no refund. They are fraudulently keeping my money, their products I received was returned June 8th. My whole experience with Nutrisystem has felt like a scam. I will never recommend Nutrisystem to anyone and deter anyone who asks me.
Hi Randy. Thanks for taking the time to write your review. We are sorry to hear that you had trouble with your return and refund. If you would like for us to look into this further, please email us at consumerexperience@nutrisystem.com. When sending us an email, please indicate in the subject line that it is a Consumer Affairs Review. We wish you the best of luck, Randy. –The Nutrisystem Consumer Experience Team
I purchased the Nutrisystem box of breakfast lunch and dinner meals. All of them were non-refrigerated and non-freezer items. I was impressed with the amount of food that arrived and It was convenient that it was delivered to my door and that I did not have to food shop for a month. Although these were positives, the food was not good at all and upon giving it a try I ended up pushing back my second order because I still had so much of the first leftover because I did not eat it.
This came back and bite me in the butt as I tried to cancel after that month because I did not finish the month's worth of food due to the quality, I was Unable to and I was charged 125$ cancellation fee without even being explained that I would Be charged. I had To find out via my bank statement that I owed Them 125$ to cancel. The communication on the company‘s part was not good and neither was their food. I did not lose any weight using this program and Based on my experience I would not recommend this to anyone in the future.
Hi Kayla. We are sorry if there was any confusion over our discontinuation policy. Customers who sign up for auto-delivery receive a discount off our one-time order price, so we ask that they take at least two orders. If a customer wants to cancel before receiving a second order, we do have a standard fee as outlined on our terms and conditions online. We apologize for any inconvenience, but if there is anything you would like us to investigate, please email consumerexperience@nutrisystem.com.
Good program if you stay with its product and do not eat "supplements" in between meals. It offers adequate variety and covers all necessary food groups.
Hi Ben. Thanks for sharing your experience on the program. We wish you the best of luck. Please keep us posted on your journey. Have a great day. - The Nutrisystem Consumer Experience Team
Nutrisystem has send me new frozen food, no pushback. I’m extremely grateful for their customer service and caring about the members/ clients. Thank you Nutrisystem. 26 lb. loss and going strong...
-Christine
I have been ordering Nutrisystem food for years now and have always had a great experience. However, my frozen food was supposed to come yesterday Friday(6/18/21) but arrived today Saturday(6/19/21), in the afternoon. The Nutrisystem email I got said it was arriving on Friday. I was surprised at the weight of the box because usually it is very heavy and I need help carrying it. But it was very light. The reason...
All of the dry ice was melted and the food was completely wet and soggy and a complete wet mess in my apartment. I am particularly upset because the desserts are ruined. The ice cream sandwich is complete mush, as are the cupcakes and the icing has stuck to the top of the wrapping. I've thrown them all away. I'm not even sure I should eat frozen food that has thawed? The boxes are wet and mush and out of shape. It is an expensive product and I'm very upset to have paid this money, and looked forward to the food and it is ruined. The waffles and pancakes are out of shape. The calzones are out of shape. I think Nutrisystem should make this situation right by sending new frozen desserts AND shakes for the huge inconvenience of throwing away food. I'm super bummed out and angry.
Hi Christine,
Thank you for taking the time to write your review.
We are so sorry to hear about your frozen order. If anything happens to be frozen still it is okay to eat, but we do not recommend eating anything that has thawed. At your earliest convenience can you send an email to consumerexperience@nutrisystem.com referencing your review? We will be happy to send you replacements.
We hope to hear from you soon. Have a great day!
-The Nutrisystem Consumer Experience Team
I have been using Nutrisystem for almost 5 years and I am very pleased with the food and the results. Most of my food tastes great. I go on the Nutrisystem plan every January and February and lose about 20 pounds. The food is convenient and the guides and journal helped me create a routine.
Hi Tom! Thank you for your review and for sharing your experience. If you ever have any questions about your program, please send us an email at consumerexperience@nutrisystem.com or call us at 1-800-585-5483, option 2, to be connected to a Weight Loss Coach. We are here for you! Have a great day! - The Nutrisystem Consumer Experience Team
The food is mostly very very good!! I was able to lose approximately 25lbs in about 2 months and I am 78 years old. I think Nutrisystem is great!!! I would certainly recommend it to my friends and family!
Hi Judy! Thank you for your review and for sharing your experience. If you ever have any questions about your program, please send us an email at consumerexperience@nutrisystem.com or call us at 1-800-585-5483, option 2, to be connected to a Weight Loss Coach. We are here for you! Have a great day!
Weight loss is possible on this program if you stick to the suggested foods. I lost weight and then gained it back during the pandemic. Nutrisystem has gotten more expensive. You need to experiment to find out which meals you like.
Hi Susan. Thank you for your review and for sharing your experience. If you would like us to review your meal plan and pricing, please send us an email at consumerexperience@nutrisystem.com with the full name, address, and phone number on your account. In the subject line of your email please indicate, "Consumer Affair Review." We look forward to hearing from you! - The Nutrisystem Consumer Experience Team
It works for me after giving birth last year, my tummy get smaller in few weeks... But of course with discipline and exercise for fastest results. And healthy food, avoid fatty foods also for better result.
Hello Lou,
Thank you for your feedback. We are happy to hear that you were able to reach your goals.
Please let us know if there is anything else we can answer.
-the Nutrisystem Consumer Experience Team
The only way to lose weight is to do so with the intent of health. You cannot only loose weight in one place so all of you needs nurturing and exercise. I’m not convinced that this product allows for maximum health and the time you need to get to the point where you can feel healthy and obtain a healthy weight.
Hi Aj. Thank you for your review and for sharing. If you have questions about our meals and plans, please send us an email at consumerexperience@nutrisystem.com or give us a call at 1-800-585-5483, option 2, for our Weight Loss Coaching team. We are happy to help! Thanks again for posting. - The Nutrisystem Consumer Experience Team
Their product seems very expensive as you need to be on it for some time. I’ve heard from people who have been on the program that the food really isn’t that great and they weren’t able to keep their weight off.
Hello Karen,
Thank you for your feedback. We appreciate it and are always looking for way to improve the plan for both new and current customers. Please reach out at 1-800-435-4074 if you have any questions about the plan.
-the Nutrisystem Consumer Experience Team
Weight loss slow, not enough protein. Should be less carbs and more protein. Very expensive on a per pound basis. Two months and only 11 pounds. I exercise five days a week and follow their guidelines exactly.
Hello Gary. Thank you for your review. We are so sorry to hear about your experience. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name, address, and phone number on your account. Also include a brief description of your issue as you have here. We look forward to hearing from you and to helping. - The Nutrisystem Consumer Experience Team
Works better than most --that is,,, for men. I've tried the diet meal plan several times over the years and I keep being disappointed. I follow the plan to the tee. I may lose a couple pounds, while my husband loses 20. But,,,he doesn't progress beyond 20 pounds and of course it doesn't stay off. So he does the system a couple months each year just to lose the 20 pounds... Other females I have spoken to, have the same results----none.
Hello Betty,
Thank you for reaching out to us with your review. We appreciate your feedback and are sorry to hear that you have struggled with weight loss on the program. To better assist you with this concern please email us at consumerexperience@nutrisystem.com. Please include your name and phone number so that we can locate your account to help you further. We thank you for taking the time to post your review. We appreciate your feedback.
-The Nutrisystem Consumer Experience Team
Nutrisystem is the best best weight loss program I have use b/c my protein that I need daily is counted out. I don't have to count or measure. All I have to do is heat and eat. I keep my 104 shape. Love it. Everyone try it.
Hello Brenda! Thank you for your review and for sharing your experience. If you ever have any questions about your meal plan, please email us at consumerexperience@nutrisystem.com or you can call in at 1-800-585-5483, option 2, or use our Live Chat on www.nutrisystem.com to be connected to a Weight Loss Coach. We are here for you! Have a great day! - The Nutrisystem Consumer Experience Team
Nutrisystem makes it easy to follow the correct diet. Already ready plans and food makes it easy for me to eat better. I have a full time job and have no time to cook and prep. This system helps with prep in advanced and I don’t have to do much. I know I’m lazy.
Hi Ben! Thank you for your review and for sharing your experience. If you ever have any questions about your meal plan, please email us at consumerexperience@nutrisystem.com or you can call in at 1-800-585-5483, option 2, or use our Live Chat on www.nutrisystem.com to be connected to a Weight Loss Coach. We are here for you! Have a great day! - The Nutrisystem Consumer Experience Team
This system is amazing!! It’s not only easy to use and fun but it works! Just look up the details. It’s got amazing qualities that will really make a difference! I am a great example and lost 50 pounds!
Hi Anastasia! Thank you for your review and for sharing your experience. If you ever have any questions about your meal plan, please email us at consumerexperience@nutrisystem.com or you can call in at 1-800-585-5483, option 2, or use our Live Chat on www.nutrisystem.com to be connected to a Weight Loss Coach. We are here for you! Have a great day! - The Nutrisystem Consumer Experience Team
Nutrisystem food is terrible. They are such a sneaky company as well. You think you are getting a discount on the monthly plan you order but really they lock you in for 2 months. Then it’s a 125 cancellation fee. Make sure you check your email or they will send the second order. They claim you sign up for auto ship. All a scam. After 1 month eating this terrible food you will be done. Terrible company. Read all the small print when you sign the contract. I would recommend any other diet to anyone else. The dry food made me very sick. I can’t express enough how terrible the food is. This is my first review I ever wrote. I am on a mission to spread the word about this dishonest company.
Hello Tom,
We are sorry to hear that you didn't enjoy the foods! We are happy to forward along the feedback! We do offer the option of a 1 month order or the auto delivery, we apologize if this was not more clear when signing up on the website. Please reach out at consumerexperience@nutrisystem.com with the full name and address as shown on your account and we would be happy to look into this for you -The Nutrisystem Consumer Experience Team
If you live in Hawaii or Alaska, don't order as you will only get the package items - no frozen items where the real food is. They can't ship frozen items to Hawaii or Alaska and the package items breakfast and lunch are okay, but the dinner items gave me so much gas and they haven't made any improvements with these food items. Don't waste your money!
Hello Georgietta,
We are sorry to hear that you didn't enjoy the foods! We are happy to forward along the feedback! If you are having trouble with bloating and gas, sometimes that can be from the high fiber or a sensitivity to sugar alcohols. We can eliminate sugar alcohols from your diet, if that is the case and also help with ways to alleviate the issues with the fiber. Reach out at consumerexperience@nutrisystem.com if you need us! -The Nutrisystem Consumer Experience Team
I received my frozen order today and everything was thawed and melted to the point that the creamsicles were liquid. I called customer service and although they did agree to reship the items, it will be at least another week before I receive the order which completely messes up my diet as this order was late in arriving to begin with. Customer service offered no compensation and when I asked about a refund, I was refused and was told they could only reship. I was also told they could not ship the items overnight which seems ridiculous considering the money I have paid into this program. I will be canceling the program if this is the type of service you receive. It makes no sense to be on a plan if you cannot get the menu items you need and are forced to go off plan.
Hello Morrica,
We are so sorry to hear about your experience. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you and to helping.
- The Nutrisystem Consumer Experience Team
Nutrisystem Company Information
- Company Name:
- Nutrisystem
- Website:
- www.nutrisystem.com
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