Nutrisystem Reviews

I have been using Nutrisystem for 3 months. The food is mostly okay. Some of it is really awful and there are a few items that really taste good. They all are filling. But trying to delay a shipment or cancel is near on to impossible. I am receiving a shipment when I delayed a couple of months. I sat on hold for over an hour but had to hang up. I sent an email and did not receive a response after 48 hours. I am now on hold again and will cancel. Nutrisystem is expensive. There is really no support because who has time to be on hold for over an hour every time you have a question? Try another weight loss plan, one that uses your own food. I am very dissatisfied.

I prepaid for 2 shipments with no intention of extending the commitment. With a moderate goal, and less than ideal results, I considered the business relationship done a month ago upon receipt of the 2nd shipment. Unfortunately and unexpectedly, my original payment account info was retained and I was billed for another order with no further authorization. It was just delivered after I'd been away/offline.... Nutrisytem will not take it back or make it right - I am simply out $360.

First, horrible customer service, especially after being on hold for an hour!!! The dinner options are mushy and did not taste good at all!! Hot sauce did not improve the flavor. I am now on Factor and it is very tasty and works for weight loss. Portions are very satisfying. I divide my portion in half and add veggies and it is very filling. Stay away from Nutrisystem!!!

IMHO Nutrisystem is an unethical, unprofessional company who sell barely edible food, provides no coaching and customer service would be more properly labeled customer disservice. I prepaid for 2 month 20 meal program and experienced shipping problems with my 2nd shipment. They quick shipped the 3rd shipment without warning and lied to me about supposedly sending "courtesy" email informing me of same. I never received them. Today I received notice about third shipment, label created at 9:13AM and not yet received by Fedex. Called before 10:00AM asking them to pull the shipment. They refused to cancel. I will be refusing Fedex delivery and disputing charge with my credit card company. IMHO, there has to be more ethical, customer oriented companies in the industry to deal with.

Do not order this product. I ordered the 3 month plan. Not satisfied with my order. First order of frozen food was complete melted. Some items had been substituted for what they had in stock. If you order the 5 day plan for the 3 month period, you can’t get a refund.

I placed an order on Saturday July 6. After my husband went online and read hundreds of negative reviews about Nutrisystem, he told me to cancel immediately. I tried calling that weekend but received recording to call back on Monday during business hours. When I called Monday morning after being on hold for 54 min and answering numerous questions, the male rep said he would cancel my order and I would not be charged since order had not shipped during the weekend. He sent me a confirmation email with cancellation number. However today Tuesday July 9 I received 2 emails stating my order was shipped. When I called the order department to give my cancellation number, I was told my order shipped, I could not cancel, I would be charged. The rep then disconnected my call and sent me to take a survey. What kind of company does that?

I am a returning customer with Nutrisystem and have never been so dissatisfied this go around. I had a goal of losing 40 pounds and achieved that goal within about six weeks. I used the food that Nutrisystem provided initially, however, I was able to maintain and even lose weight eating healthier foods at reduced portions. While I appreciate what Nutrisystem has done for me, I no longer needed their services. I went to the website to try and cancel the program where I was only given a phone number that you had to call and talk to someone that very persistently tried to talk me into staying with Nutrisystem. She offered a reduced dollar amount for the next shipment, told me that it would be better to get the food and use them every other day, and that by not using the food would most definitely cause me to regain the weight.

Almost impossible to cancel. They have no online access to cancel so you have to call. When I called they ask a series of questions and then argue about your responses, stating did you follow the menu etc. Told them I do not have to answer their questions to cancel, please cancel and then they transfer you. I was transferred two times then put on hold so long I hung up. This happened 2 times. I finally got someone to cancel the 3rd time I called by threatening a BBB complaint. This was absolutely crazy! Harassed and argued with and then put in endless hold completely ignoring my right to cancel. Also has anyone actually figured out how to do a review on the Nutrisystem website? I have searched all over their site. While there are reviews I cannot find this to do one?

I contacted customer service several times on behalf my mother who is 85 years old and hospitalized. I explained she cannot eat the food, and she is in the hospital, and needed to cancel. The first time I was informed of the 125 dollar cancellation fee, which is so unfair, but to avoid that whole thing, I agreed to one more month and figured I would try to sell the food myself for her. I stated to the customer service rep on the phone I wanted the plan cancelled after that as we would have fulfilled the 2 order minimum. Well, it was NOT cancelled and another order arrived that she cannot eat, even if she wanted to!

Never got past the automatic enrollment into the program. I registered for a free month. Never received any food, then saw a charge for the second month. Upon calling they won't refund the charge even though I received nothing. The program set up is a scam. So, for $49.00 I disputed the charge and leave negative feedback for all to see. I would choose a different company. Good luck. Bad business practices.

After seeing so many commercials for Nutrisystem, I decided to order. I did not realize that the food has Stevia and processed soy in it. I can't have either of these, as they cause serious intestinal issues. The food was okay, for the most part. I ordered for a 5 day a week program. After using it for 6 days, I realized that it was causing the problems I mentioned earlier. I wasn't asking for a refund. I just wanted to cancel. They are charging me $125 to cancel my next shipment, even though it shouldn't be due for 3 weeks. What a rip off! Also, the customer service person was rude, and kept trying to sell me more.

I tried the 5 day plan and did lose 5 lbs. However the next 2 days, I gained 2 lbs back. 1000 calories per day does not work for me, not sustainable. I cancelled the plan beginning week 3. They offered other plans. I wanted to cancel. Since I just wanted to cancel and not just change to another plan, they charged me $125 cancellation fee. I wouldn’t recommend this plan to anyone.

This company should be out of business, Their food is inedible, better to buy Lean cuisine or Weight watchers from the store. Customer service is poor as well, Run as fast as you can from this website!!!!

BUYER BEWARE. There should be an option for ZERO STARS for companies just like NUTRISYSTEM. The food is DISGUSTING, they offer a money-back guarantee AND if you cancel because they send you food not fit for an animal, they charge you $125.00. BUYER BEWARE.

I’ve used Nutrisystem several times and it’s always been a good program. Somebody came in and really messed it up. The food is definitely falling off when you sign up they make you let them pick one week of food and the choices they give you they call them chefs pick, but they’re the worst ones on the menu.

I heard the commercial over and over again about how people were losing so much weight. The 50+ Complete diet is loaded with carbs. They give you up to 7 days to get a refund. My total bill was $832. If I lost five pounds I was lucky. The dry food, I wouldn't feed to a dog. I ended up in the hospital with a backed up system, even though I accompanied the food with salads or vegetables. I don't have an underlying condition which they tried to accuse me of. You had to buy 2 months in the beginning in order not to pay for shipping which is $159.00. I will never buy on impulse again. Marie Osmond looks good because she had face surgery. My freezer is full of this crap which is going into the garbage.

Like many others, I was roped into the auto-delivery scam. After 2 plus weeks, I have gotten sick of the food. Tasteless cardboard, and weird textures, especially the beef and chicken. The only good snack is the popcorn. I have been horribly constipated, as well. The Italian fare reminds me of opening up a can of Chef-boyardee. Blech. Canceling my next delivery was extremely difficult. Sitting on hold for 45 minutes while at work. I ended up using the chat. They keep trying to talk you out of it making counteroffers, trying to get you with a coach. A coach is not going to make me want to eat any more of this food. Too many sweets for me, I don't have a sweet tooth. I only lost 2.5 lbs in over two weeks and I feel horrible on this processed food. I finally had to tell them I'd rather pay $125 dollars. These people are worse than used car salesman. Why is it so difficult to cancel?

I signed up for NutriSystem to lose some weight that I've gained in the last year due to a hip injury and the inability to work out. Ordering was a breeze and shipment was fast. When you want to ORDER food from them, their customer service is great. After two weeks of eating their food, I realized I had gained 5 pounds and my blood pressure went up, despite adding daily exercise to my routine. I decided to return the unused food and get a refund. It took 3 phone calls, 3 emails, and an online chat to finally get the information I needed to make return.

I ordered 1 month of the latest Nutrisystem Plan with extra Shake items and paid around $430.00. Food items arrived and I started eating/drinking food and shakes but, after experiencing symptoms of "restless leg syndrome" I quit consuming all Nutrisystem products to do some research. I found all items to contain what they labeled as "Natural Flavoring." Turns out, Natural Flavoring is same as "MSG" which I have encountered in the past and I have to stay away from. Unfortunately, Nutrisystem does not disclose in any of their information that they have added MSG/Natural Flavoring to all their products to make it all taste better!

My husband and I have been on the Nutrisystem Partner Plan Auto Delivery for almost three years, at first for weight loss, then for convenience and maintenance. We recently received two shipments in quick succession due to a snafu in rescheduling a delivery and we didn't have room to store the items in our freezer. When I contacted Customer Service, I was given excuse after excuse about why/how this occurred. I was so frustrated, I asked to just cancel my account. I was told I could NOT cancel until I answered questions. I informed the woman I did not have time and we ended the call. I then went online to reschedule my next delivery for two weeks later than it would have arrived since I had extra food. Ten days before the food was scheduled to arrive, I went online to adjust the food selection, my account was there, but couldn't find our auto delivery history. Called Customer Service to find my account was cancelled.

Customer service on chats: We purchased 3 deliveries for 55+ for 2 people prepaid. We have an issue with the shakes. When we opened a chat, we asked direct questions with no derogatory comments other than my husband did not like the shakes. They told me that they could not substitute the container of shakes for anything else because I prepaid. So that leaves us stuck with shakes that are not going to be used and they are still going to ship us more. When I asked if they could do better, they ignored me. After 5 minutes, I asked if they were still there. No response. I asked again and they closed the chat with a screen that said, "Thank you for your loyalty." I do not think that that statement applies!

They claim that I have signed up for a recurring plan. I did not and now they won't let me off of it without charging more. This is robbery at its best. I did not sign up for what they claim. Please please stay away as they are a rip off company.

They advertise a 7-day money-back guarantee; it takes more than 7 days to get the food. My husband and I stuck to the plan a solid month, we lost 4 pounds. The quality of the food is POOR; some looked like what an astronaut would eat in space. Many of the meals contain caramel coloring and all contain preservatives I would never eat. The PLAN contains tons of sugar items each day. The PLAN does not account for micronutrients. The one good thing that gives it a 1 star is the app is easy to use and help me gain control over how much I was eating in calories each day plus now I drink more water. If I could back up a month... I would just find a way to log and track calories.

I canceled their food on day 2 of receiving it and shipped it back following all instructions. They stole a second payment from me anyway and so I'm out $386 and been waiting two weeks for refund check (allegedly sent Oct. 18) and they keep changing their excuses about why. I demanded my check tracking number yesterday and was put on hold 20 minutes before I was told to check back for a 4th time in 72 hours.

Nutrisystem has a 30 day guarantee according to what I signed up for. The food is absolutely awful. Pizza crust is like cardboard. The chicken is like rubber. The beef such as in the meatloaf or meatballs does not taste like beef at all. Not quite sure what it is. Anything with spinach in it has a rancid taste. About the only good things are the snacks. When I tried to cancel I was given the runaround. Told if I canceled I would be charged $120.

Due to power outage my food got spoiled and it's been only a week it got delivered and customer service lady was so rude and cancelled my account without telling me and charged my credit card without my knowledge.

I signed up for the Quick 9 program and from the beginning, this was a rip-off. My first order arrived with missing items and I never received them after many attempts. After 3 weeks of waiting I saw on my account that Nutrisystem cancelled the items because my next order was in process and 2 orders cannot be in process concurrently. I cancelled the plan several times but they kept charging my credit card and sending me food I never ordered.

Everyone is in business to make money obviously but when you are a service company and you do not care of even offer customer service, you should not be in business. Like many others, I have found Nutrisystem's to be a scam. Not only is it expensive, they do to timely provide the food you pay for, forcing you to be off the diet plan, thereby defeating the entire purpose! Steer far, far away.

There is not one thing I received that I could not have bought at a Walmart of 1/3 or 1/4 of the cost. Just save the trip, simply load up on a bunch of Weight Watchers or Lean Cusine and save the money. Terrible. NEVER again. Cancelling ASAP. Absolute ripoff!!!!

I had a link sent to me via text message for a heavily reduced meal plan. Made an account, well I ended up with two different web pages open logged into the same account and one was clicked on a month plan totaling $755, I think I was just looking at the price originally. There was two web pages open, the other web page had the correct $ amount of the discounted program. I had went through and picked all my frozen stuff and ordered a shake half off under that webpage with the discount. When I checked out my total was three hundred something. I triple checked the price and my picks before hitting submit. I tried to get a screenshot after I submitted, but my phone didn’t do it and I said “oh well”. Well they ended up charging me the higher $755 order and it didn’t even include frozen meals and it included two full price shakes.

I've been on Nutrisystem since late May of 2023. The program has worked for my wife and I but a disturbing pattern regarding order selection/product substitution has emerged. On my last five orders, Nutrisystem has substituted a different item than I ordered. When I called to inquiry, I was told that they were out of stock and/or the item was discontinued. There wasn't any advance warning so that I could decide what to order instead of a warehouse worker.

So disappointing!!! Don’t let them have your credit card information for one month worth of food purchase. Doesn’t work. The card will be used to bill you for an additional month and you will have to move heaven and earth to get out of it.

Beware, You will be charged and sent a second order. You cannot get out of it. This is a rip off and a scam. Times are hard for everyone and they don’t care. DO NOT ORDER FROM THIS COMPANY!!!! And they will charge you over $100 to cancel.

I thought I placed a one time order. When I saw they were sending more food I immediately tried to stop the order but was told they had processed it at 1:30 in the morning and it was too late. This is a con. I found half the food to be inedible. I hate being tricked like this.

I ordered two months food through a representative, name Ethan. He promised I could reach him any day and only ordered two months meal plan. The results were, I couldn’t him anymore, they sent me third month meal without notice with wrong name and refused to return and refund. I fully regretted choosing Nutrisystem.

I have been on Nutrisystem for over 3 solid years, and used it a few shorter periods some years prior. It was an easy healthy way to have food during covid 2020 when I needed to drop some weight anyway, so stayed with it to prevent weight gain as well. My first sickness from it was a frozen dinner, they sent a replacement meal of my choice to replace the one I ate and the 2 others I still had. I was pretty sick but not as bad as today.

This company is a huge scam. The 'nutritious' meals are crap, just overly processed foods that leave nasty aftertastes. They are not enticing and just felt like a punishment to eat consistently. As a result, I called to cancel and oh boy! That's where the real problems began. I was told that I opted for a compulsory 2 months auto-delivery and got a 45% discount. As a result will have to pay $125 if I want to cancel before getting my 2nd month's order. Because of how stupidly busy their website is (which I think is intentional btw), I did not see this stipulation, and if I did, I would have never proceeded with the order. I do not understand why a company would have harsh cancellation policies as such if they had no problems retaining their customers. And that's VERY TELLING. Overall, I would never recommend to a friend (or even an enemy).

I would never have ordered if I knew how sneaky they were. You have to call in to cancel your orders (which are automatically processed by the way) and there is no other option. I cancelled back in Oct and have not heard from them since but now all of sudden 5 months later I am charged and shipped more food. I try and call and they say I never cancelled just delayed it. I try and tell them all I did was place the first order and then cancel knowing I just wanted to try it out... but they say I didn't and that they will not refund me. So now I am out $400 with crappy food...

Have used this program in past to help jump start weight loss. Signed up again recently for same. Discovered after ran out of food first month that now are shipping only meals for 5 days a week, not 7, as previously. This is buried on the website, took the customer service agent quite awhile to show me where it is buried. Price is the same. Food quality has taken serious hit as well, much is inedible. Also, they say you can choose your meals, but always send items not selected, and usually these are the most nasty tasting items. In addition, they talk about 50% off regular price, but as far as I can tell, no one ever pays the full price, it's always '50% off"... So why not just advertise that as the true price... Bait and switch. Sorry, you've lost a customer and I would not recommend to anyone.

I have been on the phone multiple times to cancel my service with Nutrisystem. I have been placed on hold for more than 30 minutes, and have never been able to speak to a live person. Makes me wonder why it is so difficult to speak with someone about canceling my service. Lots of help to get started, but zero assistance to cancel. As per Nutrisystem, you cannot cancel online, you have to cancel via the phone numbers provided. The problem is that no one is answering the phones. Very disappointed.

I canceled my subscription on Jan 23, 2023. My cc was billed for $450 on Feb. 10 sending my account over the limit resulting in extra charges. Nutrisystem refuses to credit any charges. I’m not sure if this will happen again come Feb. 23 and I’m not sure how to stop this. I was also charged the $125 cancellation fee when I cancelled on Jan. 23rd. Seems like a scam. Once you’re in, good luck getting out! They’ve got you!

I bought a 3-month plan and was not happy with the food quality. When I tried to stop the plan after about 3 weeks I was told that the money-back guarantee was not available after 7 days. I would never recommend this system to anyone due to the policy that this company enforces.

I love the food and program. However for the 3rd time in a row with the autopurchase function they have had trouble with my credit card so the order doesn't ship and I'm not notified. I use my credit card multiple times a week and never have an issue with any other vendor but Nutrisystem. I have paid the balance off every month for like 40 years. So now I am going to have a lapse in eating their food for the third time in a row. If it happens a 4th time I am out.

Heartless and cold!! My furnace broke so I have to cancel my auto delivery scheduled end of this month. Instead, I’m told I have to pay $125 cancellation fee. Never again I will renew my subscription...

I have used Nutrisystem in the past and lost some weight. I am hoping to lose some more and wanted to start back up. Went through the process of choosing a plan and selecting the meals. When I went to check out the total did not seem correct. We contacted a customer service rep and asked what exactly we were paying for. The website offered a special price if you paid for 3 'months'. They said it was only for 3 deliveries which would be 6 weeks. I pointed out to the customer service rep that it specifically said the price quoted was for 3 months (it showed this in 2 different places).

I know people are critical of Nutrisystem, but I was on it years ago and now again. I was a W.W. leader as well as participated in all the other healthy ways of eating. The food has gotten SO much better now that they have frozen foods. I don't know what people are talking about the processed foods; the flash freezing allows me to eat fresh mushrooms and BBQ pizza and other really good stuff. It's lower in salt than any frozen lunches at Walmart, plus fiber and protein. The biggest selling point is that my teenage son steals the meals; he loves them. I've lost 30 lbs so far. I've kept it off, eating my own stuff (again, I know how to eat), but after five kids and 20 years of parenting, I am SO cooking!!! With the prices these days, it's the same price as regular groceries.

The company said to contact them. I called to cancel the subscription. They listen to why I’m not happy with their meals and offered a different plan, less expensive, can select my favorite things, and this way I can add my protein to make it complete. I liked it. It’s still pricey overall, but what is now not :(. It’s still within my monthly grocery budget.

I was on Nutrisystem for a month. Food is mediocre and not tasty. Snacks are very sweet and are food I would never eat, like cupcakes. I lost 4 pounds in that month, and I didn't like eating six times a day. Once on their mailing list, I could not get off. They ignore the unsubscribe command. They changed me from an unhappy customer to a disgusted one. Do not try this system.

I tried the Nutrisystem diet and so far after 3 weeks have lost about 3 ounces. I was a four can of soda per day and stopped which in itself should have dropped weight. NOPE. The food isn't bad and I count my calories every day but nothing. I exercise lightly since I am a senior citizen but still the weight won't come off. I have not cheated at all. I wonder if their food is low in calorie at all. Too expensive as well but I was desperate. Hopefully I can cancel. NOT worth the money and it is a lot of processed food.

A bunch of crooks!! DO NOT DO THIS DIET. BUYER BEWARE!!!! I did this in the past without any issues and lost a good bit of weight. I decided to give it another try, but apparently this time I got locked into some sort of fine print contract. Long story short I canceled after the 2nd month when I realized this diet was not going to work out for me. It took Nutrisystem 3 weeks to respond to my support request to cancel, I tried calling but no one ever picks up. They finally did a cancellation, gave me a number and everything, and what do they do, they auto draft $384.00 from my account. This was 2 weeks ago.

I started the Nutrisystem diet over the weekend. I am taking in more fat, more calories, more cholesterol, more sodium, more carbs and less protein than the diet I was using before this. Plus, the food tastes of nothing, or worse! I workout 3 days per week, walk regularly and drink between 80 and 100 ounces of water per day. This diet is not a good one. I am following the plan and eating more food now that I had previously! The food tastes terrible!

After giving this a shot again after my first time was so successful, I was excited to try again. The food is just plain terrible now though. Overpriced. And the company's customer service department is non existent. You can't even cancel your membership yourself-- you have to be able to sit on the phone for hours or use the website chat and literally demand that these people stop charging your credit card. This has really become a scam. Hopefully today was the last time I have to ask them to cancel, not ever get a confirmation, then get charged again and sent another huge package of terrible food we won't eat. I will be putting a stop on my cards so they can't charge again in the future. Such a joke. Stay away!! You've been warned!!

I appreciate the concept of portion control, promoting vegetables and hydration however their customer service is ridiculous. You cannot cancel online and hold times run nearly an hour. It has been hit or miss on the general attitude of the representative, some were quick and polite while others were blatantly disrespectful. I also made several attempts to modify my orders well within the time frame and they either never registered or they don’t care and just send what they have available. I have received two orders loaded the same items I specifically don’t want! Absolutely disappointing and waste of hundreds of dollars!

Scam of the century - nowhere on website to cancel membership, finally emailed and got a cancellation confirmation then a month later, they shipped my next order and charged my credit card $360. Called customer service 3 times - was on hold a total of 152 minutes, no one ever picked up so I gave up. Emailed 4 times with no response. Now I have to put a dispute in with my credit card company and hope Fedex reads my large sign I posted on the porch that I refuse any shipment from Nutrisystem. One Question tells the whole story...if you are a legit, customer friendly company, why don't you have a "cancel my membership" option on your website...Answer...so you can scam people. Also filing a BBB complaint as well.

First of all, it is nearly impossible for a customer service call to be answered. After multiple attempts to cancel online and to call, I finally made contact with a person. I told the customer service agent that I had not ordered food, I had delayed the order because I didn't see a way to cancel it, and I want a refund. She told me that there is no way to cancel the shipment. She won't refund my payment although the credit card company shows that the charge is still "pending". With a UPS tracking number, an order can be re-routed. Instead, she told me that I have to wait until the order arrives, ship the food back, call them, and then they will refund my payment. I do not want this food and I want a refund. I would never recommend using Nutrisystem because of this practice of making it difficult to cancel, and automatically shipping and charging.

I have used other food delivery services, each kept track of delivery days and if the order was delayed, you got an email saying a replacement was in order and please dispose of the shipment if it arrives late (and some were already returned via shipper). I have been a Nutrisystem customer for years, and their customer service leaves much to be desired. Emails take a long time to respond, and IF you can get anyone on the phone, that will take awhile too.

I signed up for Nutrisystem on 09/10/2022 and today (09/15/2022), Nutrisystem has double charged me. By them do not this, they have messed up my checking account and cost me a $33.00 over drift fee. I spent the morning on the phone with customer service, with no remedy to my problem. Note: most of the time on the phone was on hold. How can a continue my relationship with Nutrisystem, when they have made this big of mistake in the first five days.

I started on Nutrisystem about 4 months ago in the hopes to lower my A1C. I stuck to the plan and my A1C INCREASED by .5, to above 7.0. I do not recommend for diabetics. I was very disappointed. I did lose weight, but my main goal was to lower my A1C and it did not.

I have been trying to cancel the auto reorder for over a week. Multiple calls with wait times over 40 minutes before I hung up. Numerous emails sent with no response, Tried the chat, also no response. Website will also not let you cancel. Also now will not let me delay. I tried deleting my credit card info... And they still shipped the next order, with a price increase to add injury to insult. Tried calling corporate office... left a message, again no response. Literally impossible to get through to anyone to cancel.

Started with wanting to make an undetermined postponement on delivery which can only be done via phone. Service repeatedly put on hold automatically and was never picked up this happened day after day and they sent meal when there was nobody to receive it. The package sat in the Sun for 2 days and everything which could go bad... did. Also tried to cancel account (can only be done on phone) to stop and again the numbers provided have an automatic menu which ends up with you on hold. Just as a test I put phone on speaker for more than 1 hour several times and it was never picked up. Who waits that long on hold??? Maybe just frustrated people wanting to tie up the phones of a non responsive Company! I still have not been able to cancel this account. I've put a stop on the card on file with them. Avoid this company!

I've been a loyal customer for many years. There is a problem with a shipment now and customer service has been worthless... They continue to lie and say the order shipped on the 1st even after I provided them with a screenshot of tracking from the 4th showing they never gave FedEx possession of the pkg (today's the 5th and they still haven't shipped my order). They deny any issue exists, refuse to look into the issue, and continue their blatant false claims that the order shipped 5 days ago when tracking clearly shows it never shipped. So it appears I'm going to have to dispute the cc charge and go elsewhere.

It is NOT made clear on the website that you are signing up for a 2 months minimum contract. I bought 1 month and declined an opportunity to buy multiple months for less money. I wanted to simply try it to see if it suited me. I didn't think I needed to cancel, until a family member who has done Nutrisystem warned me me to check. I looked and saw that they were set up to charge me for a second month. I called to cancel (the fact that you HAVE to call to cancel is another alarm bell) and was told I would be required to pay a fee in order to cancel "early". When I stated that it is NOT made clear, the rep told me to "tread lightly" and that it was "definitely explicitly stated on our site".

I recently signed up for the month plan on the Nutrisystem site, selected their most robust and customized plan where I order my own meals, and also receive a couple weeks worth of protein shake powder. I started at 260 lbs and hoped to lose somewhere around 50 lbs by the end of the two months. Starting with the ordering process, it is very misleading. All of the advertised pricing leads you to believe that your monthly cost is somewhere around $450 or $15/day. Then they push their promotions for 50% off, free this, free that, etc. So a reasonable person would expect that the 50% off would come out to about 7 or 8 dollars/day at the discounted rate.

I signed up for what was implied was a one month program, which cost hundreds of dollars. When I inquired about how to cancel after the first month I was charged a $125 cancellation fee. Customer service was rude and unhelpful. It's too bad because I like the food and if they were more upfront and honest about cost I may have stuck with them longer.

Nutrisystem reached out to me within a few days of me posting this review and not only eliminated the extra charge but also credited my original order total. So appreciated and they restored my faith in the company!

First off the food is very good & for that they get an extra star. The customer service is not helpful, & delivery is not reliable. I had to make some of my meals because of late delivery of the frozen foods. I asked for overnight shipping & they would not even consider it. Better off w/ WW where you know the food delivery won't be a problem... Unless you forget to go shopping.

Nutrisystem prepackaged food products intended to aid in weight loss did not work. They made me gain weight. Nutrisystem's website is set up to confound and confuse customers. It says "money back guarantee." Yet, there is no way a person could know the products do not work in the limited 14 day window they give for this supposed guarantee. If you contact them to cancel, they tell you "just give it more time." Yet, you are supposed to know in 14 days whether it works to get the MBG? That's a complete contradiction in messaging.

I had been considering Nutri Systems (NS) for quite sometime and actually tried to sign up for it on numerous occasions. I had never gone through because EVERY TIME I was never given the promotion offered to sign up (1 free month, $100 off etc. etc.). Finally I broke down and signed up with the expectation that the signup offer was just bait and that I would never receive the discount which was $100 off. As expected I didn't get it. I signed up for 3 months to get a discount that was presented to me, to save up 50% off the plan, I knew also I would never get close to that amount and I didn't, it ended up being a savings of less than 1% which I was OK with also, I just wanted to get started losing weight.

Food is good and I saw good results. However, their customer service and shipping is terrible. Frozen food takes very long to arrive, generally you don't receive it until after you've already run out of food. When I called customer service to complain, their response was to move up the shipping date for the next month, which I did. Then the next month even with 5 extra days of a moved up shipping date, the frozen food was riddled with delays. They said it shipped on Wednesday, yet 5 days later, on Monday, when I contacted FedEx I was told the box was still at the Nutrisystem warehouse and only a label had been created. You'd think a company whose ONLY job is to ship items would know how to properly ship items in a timely manner, but no. Incompetent.

YOU NEVER GET ALL THE FROZEN FOOD YOU ORDERED: I purchased the most expensive Nutrisystem Plan, all meals + snacks. I carefully selected the meals I wanted--almost all of my selections are frozen. Most of the ready-to-serve meals and snacks taste pretty bad--with the exception of their bars and shakes. I was excited to receive my shipment, but when it arrived, almost everything I received was not in my order. I was furious. Why did Nutrisystem totally disregard my food choices? Because they are more interested in profits than satisfying their customers (fulfilling frozen selections). I called and complained, and they will send me replacement meals and snacks; however, none of the options they offered are frozen. I am giving Nutrisystem one more chance to get it right, and if they don't fulfill my next order as selected, I am going to cancel their service and file a complaint with the California State A.G.s office.

Prepaid for a 2-month food service on 4/18/22. Non-frozen food shipped 4/19/22 and I received the order 4/21/22. HOWEVER, half of my order was frozen. Obviously I cannot start the program without ALL of the food. Called Nutrisystem - only to in a recording loop without anyone answering my call. Stayed on the phone & noted my concerns via their chat system, only to get a Rep telling me I would get an email when the order ships. WHY DON'T THEY SHIP ALL THE FOOD AT THE SAME TIME? She had no idea when it would ship and as today is Friday, I will not get the rest of the order until next week (at the earliest). I pre-paid $611.00! I would not recommend this service - they do not care about the customer. I cannot note if the program works because I cannot even get the food!

I order a “month” of meals in order to try Nutrisystem out and see if it would be something I would want to do long term. I was surprised to find out that you have to buy as much outside of what they give you as you do for what is included. Meaning, each daily meal plan consists of 3 items of food and two snacks. But in order to get the nutrients you need you must additionally add proteins and veggies to each meal. (I thought this was going to be a complete meal plan with all you need, very much the opposite) daily it had me on 1500 calories, Nutrisystem provided about 700-800 daily. So about half of what I was expecting. In addition to that, a couple weeks in I get a message saying they’re sending me another order… What???

Save money and enjoy your weight loss food more by just going to the store and buying a bunch of Lean Cuisines or even the generic versions of them. Yes, I tried Nutrisystem. Everything I ordered, except for a few things, tasted like crap to me. Also, some of the items had torn open wrappers. They did replace those items quickly though, but who wants to go through that? Signed up for 2 month supply. They did refund my 2nd month expense. Couldn't imagine eating another month of that stuff. Looks inviting as shown on TV, but actually looks nothing like that. Of course, everything is advertised that way. Exception: Olive Garden (I love). As good as advertised, though certainly not diet food.

I received my first month's food and found it tasteless and some of the items extremely over-salted. I have called repeatedly to try and cancel and each time waited over 45 minutes for service, finally hanging up. I am currently calling and have been waiting 50 minutes. Very dissatisfied.

Food is ok. What you can expect for a diet product. Second time I have tried it and food is actually better this time. To my surprise a second month was shipped to me and charged to my CC. I used this for a one month kick off for my diet not to keep getting it at over $325 a month. I called to ship back and no longer had the super sweet people when I was trying to buy my first month rather the legal type rude people. I asked where this 2 month minimum info was and was told it was in the Faq section which I regularly don't read unless I have questions. No way to fix this?? I told them I was shipping it back and they just got rude. Will never try again and plan to let as many people know as I can.

Money back guarantee not good for frozen items or for 2nd month if you get the 50% off deal. Very expensive then have to spend much more to stay on plan. Lost NO weight though did as instructed. Got VERY constipated on this diet.

I ordered Nutrisystem first week in January. Just got my frozen food. All the food inside the cooler was moldy and some of the packages were open. I wish I can attach pictures. It’s disgusting and I had to wear gloves to be able to put in a garbage

The diet has helped me lose weight and learn to eat better without being hungry. BUT, understand what you are signing up for. Some of the food is way overpriced for what you get and IT COST $125 TO CANCEL THE PLAN. To my surprise, I got an email about my NEXT order. When I went in to cancel it, I found out there is no way to cancel it online. I had to go through chat and hear all the sales pitches only to find out it will cost me to cancel. What a gimmick!

I started using Nutri System Jan 3, 2022. By 1/19/2022 they had charged me $1622.00. I called and wanted my card credited back because I did not order all this food. They declined and said I ordered it. Who in their right mind orders $1600 worth of food in 2.5 weeks. These guys are crooks and will try to scam your credit card!

I am amazed NutriSystem has not been bankrupted by misleading pricing lawsuits. They talk about "price per day" all over their website. When I finally called because the prices weren't adding up, the salesman actually said, "I wouldn't focus on the daily cost." I said, "Wait, what? That's how you're selling your product!" So, it appears that even if you sign up for 5 days/week worth of food, you're still paying for 7 days/week. Why? Well, according to this salesperson, "you still get coaching if you need it for 7 days of the week." Where is that on the website? I couldn't find it. If that is the case, do not hide it. Please let me know what I'm paying for UPFRONT.

The cost wasn’t too bad. Ranging from $200-400 per month, that’s every meal except 1 per week. The cheapest plan meals are the worst tasting food. I quickly moved to the frozen plan. Most of the food was nasty, too spicy or just over processed. I lost 25 lbs. but I had lots of cravings. My craving for sugar was the highest. I realized that was because most of the breakfast foods are high in sugar. I learned for me, sugar first thing in the morning keeps my sugar craving high all day. I remained hungry the whole time on the plan.

Yes, I did research before spending $300+ on this plan. Maybe I was too willing to believe the hype. Reality was nothing like the sales pitches. I wanted a healthy way to stay out of the grocery store. I received 2 boxes, one w/ frozen food and another w/ dry goods. The frozen food looked like it lost a fight. The dry goods were canned meals, and different shake packs. Lots of written instructions but a jigsaw of stuff. I was committed so I ate products I would never buy. Not all bad but not enough good to go thru this experience again. I did lose 5 pounds….so disappointed.

Please do not waste your time or money on Nutrisystem...The Fast 5 program is a joke. Following it to the letter and did not lose close to 5 pounds. This is fine if you are an obese person, if you have 10 pounds to lose, it will not work! The foods are horrible, unappetizing, and well beyond their shelf life. In the beginning, things seem OK....You are going along and doing a good job...As the week ends, you are tired, frustrated and sick of the gas and abdominal distention, never mind the debilitating constipation. Please note: I have nothing to gain or lose writing this...I honestly hope to make others aware of the consequences...Besides the fact I purchased from HSN and was responsible for $20 to return. do yourself a favor, if you have a few pounds to lose, put your big girl panties on and do it yourself. There's plenty of low calorie foods out there that are fresh, affordable and appetizing!!!!

The customer service at Nutrisystem is AWFUL these people are so smug and arrogant. I never have a pleasant conversation with any of them. They advertise plans on the website at a lower price than when you log into your account that same plan is twice the price. Each time I call, they do a bait and switch. I am amazed at how gullible they think consumers are. I spoke to Kaylee (counselor) she was rude, then I spoke to Renton (sales person) who was smug and arrogant, typical. When customers inquire about the price discrepancy, stop the bait and switch, as we are savvier than that. Advertise the actual price. I expected more from a national firm.

Big scam. There is no money-back guarantee. The only guarantee is if you don't like the food you have to return it in 10 days. No coaching.... tried to talk to someone and tried chat. Said 3 hours plus wait time. No one ever gets back to you. Food was delayed each time for over a week so I had to eat regular food, did not get my shaker or shakes. Worst waste of money ever.

I am trying to choke down their “pancakes” as I speak! There are several of these types of items that I cannot fathom the company even thinking of putting out. But they do! Somethings simply lend themselves to freezing more than other foods. In my first shipment there were times when I thought Not bad but they were few and far between. Needless to say there was no second shipment.

Their terms say they will provide a money back guarantee. Half of my order (the non-frozen stuff) arrived. Some of the order was wrong. I was not thrilled with the food - some was in squeeze pouches, others were dehydrated in paper cups. Looked gross. The portions were small. I was told, "that's what a diet is." I explained that a diet is eating healthy. I asked if I could cancel and get my money back. I had called to cancel within 2 days - the terms say I can get money back if I cancel within 10. I spoke with Mike, who told me that I would get a full refund if I return what I have left (I had tried one item). I returned it, but they refused to give me a refund. They claimed that I did not cancel within time. I provided proof that I had signed up two days before and proof of my cancellation, but they still refused to give back my money. Now I have no product and am out the money. BUYER BEWARE!!!!

I tried to order two months at the start because the ad said that if you order two months you save 50% for an average cost of $8.44 per day. Instead I was charged $469.96 for the first month and another $509.95 for the second month, or an average of $16.33 per day. When I called to dispute the charges their response was that I did not order two months. They also sent four cans of extra shakes that I never ordered. When I received no relief, they transferred me to returns and stated that if I returned the shakes they would credit me $40 per container, or $160.00. I returned the containers but never received the credit. I will never recommend Nutrisystem to anyone.

First I didn't receive product until almost the end of their 14day guarantee, then when tried to cancel they were going to charge me 125.00 in cancelation fee saying past 14 day guarantee, then trying to dispute not being past 14 day guarantee they hung up on me and wouldn't take my call. I had to use another phone for them to talk with me. Finally got them to agree to refund my full cost, but told it takes 14 days. They gave me a date June 28th to get my refund. June 28th still no refund. They are fraudulently keeping my money, their products I received was returned June 8th. My whole experience with Nutrisystem has felt like a scam. I will never recommend Nutrisystem to anyone and deter anyone who asks me.

I purchased the Nutrisystem box of breakfast lunch and dinner meals. All of them were non-refrigerated and non-freezer items. I was impressed with the amount of food that arrived and It was convenient that it was delivered to my door and that I did not have to food shop for a month. Although these were positives, the food was not good at all and upon giving it a try I ended up pushing back my second order because I still had so much of the first leftover because I did not eat it.

Good program if you stay with its product and do not eat "supplements" in between meals. It offers adequate variety and covers all necessary food groups.

Nutrisystem has send me new frozen food, no pushback. I’m extremely grateful for their customer service and caring about the members/ clients. Thank you Nutrisystem. 26 lb. loss and going strong...

I have been using Nutrisystem for almost 5 years and I am very pleased with the food and the results. Most of my food tastes great. I go on the Nutrisystem plan every January and February and lose about 20 pounds. The food is convenient and the guides and journal helped me create a routine.

The food is mostly very very good!! I was able to lose approximately 25lbs in about 2 months and I am 78 years old. I think Nutrisystem is great!!! I would certainly recommend it to my friends and family!

Weight loss is possible on this program if you stick to the suggested foods. I lost weight and then gained it back during the pandemic. Nutrisystem has gotten more expensive. You need to experiment to find out which meals you like.

It works for me after giving birth last year, my tummy get smaller in few weeks... But of course with discipline and exercise for fastest results. And healthy food, avoid fatty foods also for better result.

The only way to lose weight is to do so with the intent of health. You cannot only loose weight in one place so all of you needs nurturing and exercise. I’m not convinced that this product allows for maximum health and the time you need to get to the point where you can feel healthy and obtain a healthy weight.

Their product seems very expensive as you need to be on it for some time. I’ve heard from people who have been on the program that the food really isn’t that great and they weren’t able to keep their weight off.

Weight loss slow, not enough protein. Should be less carbs and more protein. Very expensive on a per pound basis. Two months and only 11 pounds. I exercise five days a week and follow their guidelines exactly.

Works better than most --that is,,, for men. I've tried the diet meal plan several times over the years and I keep being disappointed. I follow the plan to the tee. I may lose a couple pounds, while my husband loses 20. But,,,he doesn't progress beyond 20 pounds and of course it doesn't stay off. So he does the system a couple months each year just to lose the 20 pounds... Other females I have spoken to, have the same results----none.

Nutrisystem is the best best weight loss program I have use b/c my protein that I need daily is counted out. I don't have to count or measure. All I have to do is heat and eat. I keep my 104 shape. Love it. Everyone try it.

Nutrisystem makes it easy to follow the correct diet. Already ready plans and food makes it easy for me to eat better. I have a full time job and have no time to cook and prep. This system helps with prep in advanced and I don’t have to do much. I know I’m lazy.

This system is amazing!! It’s not only easy to use and fun but it works! Just look up the details. It’s got amazing qualities that will really make a difference! I am a great example and lost 50 pounds!

Nutrisystem food is terrible. They are such a sneaky company as well. You think you are getting a discount on the monthly plan you order but really they lock you in for 2 months. Then it’s a 125 cancellation fee. Make sure you check your email or they will send the second order. They claim you sign up for auto ship. All a scam. After 1 month eating this terrible food you will be done. Terrible company. Read all the small print when you sign the contract. I would recommend any other diet to anyone else. The dry food made me very sick. I can’t express enough how terrible the food is. This is my first review I ever wrote. I am on a mission to spread the word about this dishonest company.

If you live in Hawaii or Alaska, don't order as you will only get the package items - no frozen items where the real food is. They can't ship frozen items to Hawaii or Alaska and the package items breakfast and lunch are okay, but the dinner items gave me so much gas and they haven't made any improvements with these food items. Don't waste your money!

I received my frozen order today and everything was thawed and melted to the point that the creamsicles were liquid. I called customer service and although they did agree to reship the items, it will be at least another week before I receive the order which completely messes up my diet as this order was late in arriving to begin with. Customer service offered no compensation and when I asked about a refund, I was refused and was told they could only reship. I was also told they could not ship the items overnight which seems ridiculous considering the money I have paid into this program. I will be canceling the program if this is the type of service you receive. It makes no sense to be on a plan if you cannot get the menu items you need and are forced to go off plan.

After I saw few ad on TV I got interested to use this product, I ordered on 2/14/21 and I received the first pack which was frozen food three days after, then dry food five days then powder on 3/1/21. The food is the same you make at home. No secret ingredients. Just each meal have a small portion. Even after I looked at the nutrition fact on each package I realize all the item is same as the regular food even a little bit more Fat or sugar. There was no magic and I didn’t lose and my doctor told me to stop using this garbage and I did. On 4/14/21 they charge me $458 and shipped me the second shipment without confirming.

I order Nutrisystem 28 day meal plan. My intent was a one time order. Before the 28 days were up Nutrisystem sent me another order. I call them to explain my intention. They basically said I am stuck.

I placed a one month order to get a good start on my diet. Things went ok and felt like it was a good way to get started on my diet. While ordering a 30 day plan I had no idea I was agreeing to a monthly subscription. I get a $425 bill the other day on my credit card and immediately call to cancel. After on hold for a long time I was finally able to cancel but with a $125 fee. Feel completely taken advantage of and they should make it more clear what you're getting into. I would have recommended this to other family and friends but no way now. Will tell everyone to stay away from this scam.

I must have been living in a dream world when it came to the Nutrisystem program. I had belonged to Nutrisystem a very long time ago when you went to meetings, and that was the only place you could purchase any products. There wasn't much of a selection; however, I was able to reach my goal. Well, I know I'm not the first, but I am back in the same situation with regard to gaining weight and then some. So I thought I would give Nutrisystem another try, after all Marie Osmond and others are backers, and if it works for them, it would work for me.

I recently made my first order to Nutrisystem. The order consisted of frozen and unfrozen meals and snacks. I received the unfrozen items rather promptly, but couldn’t start the plan until I received the bulk of my order, which was frozen. It took nearly another week to receive the frozen items. There was very little communication from the company and NO response to my email questions. I am deaf and can’t call, so email is my only way to communicate. When the frozen items arrived, one package was just an empty wrapper!!! So much for quality control! I totally regret purchasing from Nutrisystem.

Pro: the food looks terrible but 3/4 of it actually taste good. Cons: They claim they charge every 28 days but they charged me 3 days early and caused a huge overdraft on my account I use just for this program. Then, when my food shipped they charged AGAIN! They caused another overdraft! I got a refund on the one extra charge. I decided to cancel because the woman on the phone was extremely rude and refused to give me her name or extension. She refused because she said she's working from home. She said it's not her responsibility when people get paid. She apparently doesn't do math very well because it was 25 days in between charges and not 28. She basically called me a liar. She was rude from the start and sounded put off just for the double charge mistake.

I ordered Nutrisystem for my son and thought I was ordering a "great deal" due to the special listed on their website. There really wasn't a special deal according to the very small print, and their advertising is misleading. I pride myself in reading all details usually before I purchase so I am disappointed with myself that I walked into this type of scam. I went online to cancel the program within the 14 day window, but there was no place to cancel it online. I called in to change it and was put on hold for 40 minutes, hitting the number 2 button frequently to stay on hold, and the phone hung up.

My wife and I cancelled during our first order. And for one reason. The food is "not" delicious as they would have you think. Most of the lunches and dinners are just plain lousy. Meaning they do not taste good. And to add insult to injury, they wouldn't let us cancel before we made a second monthly purchase unless we paid a $125.00 cancelation fee each ($250.00 total). They profess that the plan was %50 off. Hogwash. That's because they charge you (more than) double what it's worth to start with. It's easy to charge double, then give a %50 discount and pretend like you've given someone a good deal. Never again.

Very helpful with gauging correct portion sizes, timing of meals. Contacting monthly regarding changes in the 4 weeks shipment. Payment for the plan is automatic from the chosen bank account. Meals are preplanned for you, however you can make changes wash month. I did not find a need to alter the suggested plan.

Is very excellent. I Think is time to be careful for our body because we have to Love. Make exercise is good for us. Keep cálm and enjoy your live because is very pretty. If you Love your life please do exercise.

I signed up for "One month of food and shakes for men" as stated by Marie Osmond. They fail to tell you that it's only 22 days of food. When I called about the food that was missing, because "one Month" to me is 30 days, I was told that I had signed up for the wrong program. However I reviewed the TV advertising and once again there was no mention of 22 days being "One Month". Also in reading the reviews I see that there is a penalty of $125.00 if you quit after only one month which is not mentioned in the advertising. I know that somewhere there is a place to review this information, but I did not see it.

My first shipment took forever, and when I emailed them I got a tone deaf response that didn't address anything about what I'd written. Worse yet, my second shipment came without dry ice so the entire thing was melted, slimy and spoiled. When I called, they said they'd send a new shipment and it would get here in oh, ten days or so (bear in mind that I really don't have much other food in the house other than salad stuff and vegetables -- because you still have to grocery shop on this plan, by the way).

Well by following the program made up for that person they can learn how to eat, what to eat, and how much... see we can eat any food we want, as long as you do the necessary work to counteract that food. Like ice cream, pizza etc, if these foods weigh down on your thighs, then do some squats, to counteract what that food will do so it won't show and you won't have to care.

Really good to lose weight. I lost 20 pounds in a month but the meals will be plain and you will probably be eating the exact same thing everyday and make sure not to cheat cause this diet is strict. Good weight loss.

Just did not like the program not for me. I thought it was too expensive. I spent too much time working the program. I did not enjoy the food. It was tasteless and bland. It just was not for me. What works for some people might work for someone else.

Used this company for over a year, total weight loss was just over 4 lbs, cost of each lb. around $135 dollars per lb. The food was just ok for the price and their support team was good when you could reach them.

I had a family member on this program and unless you stay on it for the rest of your life you will be counting calories/carbs whatever. The food is expensive over $200 a month and you have to buy additional groceries to go with it. I wouldn't recommend this program.

Expensive program, but was very fluid with its efforts to sign me up and provide me all the resources for a supportive weight-loss environment. I do like that they use real people more often than digital options, as that's what is most motivating.

Only program I ever used that actually works! The food is pretty good... but you’re not in it for the taste of the food, you’re in it to lose weight!!! Chocolate, ice cream, macaroni and cheese...hamburgers, muffins, works for me????

Nutrisystem's system, systems sound so regimented. Nutrisystem blended into the day. And when people tell you the food tastes great, they aren't actors. My boyfriend was on it before. He lost 40 pounds. Said that there was plenty for him to eat. When I looked at all the packages I thought "I'm going to starve". I am very happy with Nutrisystem's system!

Unhappy with the selections that were sent. Other than a couple of snacks I did not care for the taste of the entrees. Although I got the first order at a discount I felt that the full price would have been way too much for the quality.

did like the cheddar popcorn snack but that was about it. I waited a little longer to return the food and they didn’t want to refund my money but they finally did it. I didn’t lose any weight on Nutrisystem. Returning the food was easy, just sent it back in the cooler that it arrived in except for the perishables.

Excellent customer service. Like the food. It has variety and tastes good. Every time I call them they do all they can to help me and often I have saved money. It’s one of the least expensive food programs out and well worth it.

This is truly a remarkable weight loss program. I not only lost 20 lbs to reach my target weight but lowered my blood pressure and A1C levels. The food is phenomenal, easy to prepare, and the shakes are wonderful! I never got hungry! Definitely worth every penny!

Going to the web-site I could not find any way to cancel my subscription. This was very frustrating. I sent an e-mail and rec'd a reply that failed to confirm whether my subscription has been canceled or not. I can no longer afford this program and need to cancel. It should not be so difficult to get a confirmation of my cancelation. I will refuse any future deliveries and complain to my State Attorney General's office if this is not cleared up.

No matter who you talk with, they continue to ship food. My freezer is full of my daughter's food and it just keeps coming. How much food do they expect one person to eat?!!! We called and asked it to stop, just keeps coming. Read the reviews. This is their system to get rid of their stock. Also continue to charge for it.

Lost ten pounds the first week, 10 pounds over the next 3 weeks and then got stuck halfway to my goal weight. Once I figured out which food I liked, I was able to eat more of what I liked the second month. It's super convenient to have all the meals ready to heat up and eat, the orders were very close to being right every time. I almost didn't my frozen order in time the second month. The system of tracking food and activity is well laid out and easy to understand, as was the whole program. I had a hard time eating all the extra PFs, SCs and Veggies and contacted a counselor. =-( All she said was to cut a morning protein shake in half, it was too many calories, and eat the smaller portions of SCs and PFs... I already couldn't fit all the food in my day and she told me to space out my meals. Mixed feelings about the program. I'd say it's worth a try.

I received two garlic cheese flatbreads that were completely moldy. I received a letter acknowledging the fact and want to send me two to replace the moldy ones. I would like two more of the same kind. Just not moldy.

I received my first box of goodies but did not find the 7 free shakes that came with the box. I emailed support and got a reply a few days later from Allison apologizing for my missing shakes. She immediately placed an order for me and my free shakes are making their way to me. I am very happy with the quick reply back.

I was not aware my program did not include frozen food. I can't believe it cost me $352.76 for just what I received. I will no longer order from you. I picked ut frozen food when I ordered!!!! I was a member earlier in the year and received frozen food and I paid just as much back then for everything.

Email responses were quick and fair and all issues resolved as promised. Everyone who worked with me was professional. Even with COVID-19 situation the resolutions were very timely. Better than expected. Have highly recommended Nutrisystem to friends and family especially with new flares of infections.

Please cancel my subscription. I am having upset stomach problems with the food especially the beans. The convenience was helpful. I found the menu dull and repetitious I have decided to join a local online weight loss group in my area(It will meet in person after the quarantine is lifted.) Thank-you. Judy

Updated on 11/06/2020: I did not see a space to respond to Nutrisystem’s reply to my review, so I’m posting it here. Nutrisystem’s reply is factually accurate. The problem, however, as I pointed out in my original review, is that its auto renewal conditions are not clear at the time of purchase. Unless a customer scours the terms and conditions in the pages-long agreement, they will easily miss that they are signing up to pay, in my case, $640 for two months’ of products, rather than $320 for one month of products. They will also likely miss that a penalty of $125 will automatically be deducted from their bank account if they seek to return to the implied agreement.

I joined Nutritionist plan to be able to shed 10 pound. I was under the impression that the plan has 4 weeks of 3 meals and snacks, however my second order was only for 20 days and overall, although following the plan to the T, I did not lose even 1 pound. So, I cancelled the 3rd order. Thank you, Gabriele.

I have sent several emails and been told I have to call someone to cancel this. I’m not interested in talking to anyone about this cancellation. I know they always try to talk you out of it and I have made up my mind. Just cancel my program immediately! Please cancel this now. Thank you.

I recently asked if Fed Ex would deliver my frozen box Up to my apt. door, other carriers leave packages in the entry way. I am disabled and the frozen box can be a little Awkward to get up to the second floor. Well guess what they delivered it right to my apt. door. Thank you Fed Ex.

This is the second time you guys have offered an item as a Numi Reward, that is out of stock. But when I email the staff, they are polite and so willing to accommodate the issue. They are great! But why are there so many items on low inventory? No ice cream sandwich for months, not stuffed chicken breasts. It has been very frustrating.

I attempted to call and cancel when I realized our order was recurring. Your automated phone service wasn’t working for me so I tried to email. The kind sounding response basically told me to call...and the phone system still doesn’t recognize any pressing of option numbers so I’m back to square one! Perhaps when I leave the state of Arkansas next week your system will recognize my iPhone 11 Pro through Verizon’s pressing if the correct option...

I signed up for one month's worth of food and was charged for 2, when asking for a refund they said I would only get back $8 of the $299.98 that was charged for the second order. First month worth of food was not very great and customer service was hard to get ahold of. Definitely wouldn’t recommend to a friend or stranger.

WATCH OUT! Nutrisystem's website is very misleading about the costs of their monthly plans. The website makes it look like the "two for one" plan is the actual cost. When you see the cost of the plan on the computer it looks like you are getting the two months for one fee, when actually it is a monthly fee. It also hides the $125 cancellation fee that is charged when you find out that it is only a monthly fee and will be charged the same amount the next month. I recommend reading EVERY word on every screen before you sign up.

The hoops you have to jump through to cancel is ridiculous. I had to request three or four times and continued to get the run around about having to call! I was not about to call and just wanted to cancel my auto delivery, not another speech about postponing etc. Definitely won’t be joining again if it is this difficult to cancel.

Loved Nutrisystem for a while...Then it became evident my requested food selection could not be met! Crazy!! I’m sorry you are experiencing challenges but certainly this is your business and the diet plan the client selects should be met! Sadly, I’m tired of it getting what I’m paying for.

At my initial sign up I was not provided specific information regarding the money back guarantee/the break down of cost (14 days is not long enough, I had hardly had one day of meals, the starter one week meal does not come until the second shipment, it needs to be 30 days). I was told how the payment would be. Just not how it applied to the Guarantee. One of my problems had to do with the shipping time of the frozen items (too long arrived thawed). Yes they did replace it but it took another delay.

I lost 40 lb since March, feel great and look better. Thanks for the program, will refer others. Had a great experience and got back in time with my body and my health. Food was tasty with some better than others. I would highly recommend this program for anyone struggling with their weight. Thanks again.

I am overall happy with the product. When I have had issues, either crushed in shipping or just did not taste quite right, the team has provided excellent service with replacement items and a genuine desire to make "it" right.

Quick response to my question about my shipment and excellent contract information for resolving my question. Bernadetta is an asset to Nutrisystem and would be very happy to have her resolve my problem anytime in the future. Thank you in advance.

The website doesn't have an option to cancel/discontinue the program. You have to call to cancel. It doesn't even tell you to call, just had to figure it out. You not to provide an easier way to cancel your service. Even the phone call takes you in circles, long wait times.

While the food is good and I did achieve results (not nearly what was advertised), I'm ultimately dissatisfied with my experience due to the habitual late deliveries. 7 months, 7 late deliveries. No calls. I call them, can't talk to a human being, and get recorded excuses about current high demand for their services. Meanwhile, the company continues to advertise and seek new customers when they can't take care of existing customers. Here's the bottom line, folks: A lot of the foods are really good. Portion sizes are infuriatingly small and leave you hungry all day every day. Even if you follow the recommended supplementation of fruits and vegetables, eggs, etc. I was willing to tolerate the starvation. But I don't think anybody should have to tolerate habitual late deliveries without even so much as a courtesy phone call. - I would not recommend Nutrisystem. I'm already shopping other companies.

My husband and I spoke with Alisa this morning. We both want to convey how comfortable she made us feel. Very informative and showed great empathy. Helped with written information by sending to our emails. Made us much more comfortable using the system and a feeling that we can do this. Five (5) Stars.

Ordered Premium Select Your Own Product on Two for One Plan - 09.13.20. Spent well over an hour making selections, even correcting items they slipped in. Gave all information for making the purchase. Did a review of the order, which bore no resemblance to my order. Rejected the order and canceled it - got web response that the order was canceled - 09.13.20. Wrote an email to customer service requesting verification order was canceled 09.13.20. Got a response from customer support that the order cancellation was verified 09.14.20. Saw on my bank statement that the order was still Pending 09.14.20. Got an email from Nutrisystem that my order was being processed - 09.15.20. Got an email from Nutrisystem that my order had been shipped 09.16.20.

When I ordered Nutrisystem they said you could lose 18 lbs in 2 months. I lost 9. The second month food was two weeks late so I had to try to figure out what I could eat in the meantime. The food they send you is awful. Every time I opened a package I wanted to throw up the smell was nauseating the portions were so small and yet loaded with calories you had to supplement with veggies and fruit which added more calories. After I received the 2 nd months food I had to make myself eat it. Their customer service was so bad when you called it took45 min to speak to an actual person who really didn’t help much. All in all I certainly would not recommend it to anyone. I’ve been on many diets and this is the worse one ever!