Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Nutrisystem
Welcome to Weight Loss That Works. For over 40 years, we’ve helped millions of people lose weight and find the lighter side of life. With easy-to-follow plans featuring balanced food shipped straight to you, plus the support you need to succeed on your own terms, Nutrisystem provides real weight loss results you can count on.
Pros & Cons
Pros
- Meals shipped to your door
- Vegetarian and diabetic options
- Affordable
Cons
- No in-person support
Bottom Line
Nutrisystem delivers healthy meals with a detailed guide and diet plan to your door. Monthly plans don’t offer in-person support, but they do help dieters learn about balanced, portion-controlled eating habits.
Nutrisystem Reviews
ConsumerAffairs has collected 4,176 reviews and 1,033 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,309,121 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 21, 2022
I had been considering Nutri Systems (NS) for quite sometime and actually tried to sign up for it on numerous occasions. I had never gone through because EVERY TIME I was never given the promotion offered to sign up (1 free month, $100 off etc. etc.). Finally I broke down and signed up with the expectation that the signup offer was just bait and that I would never receive the discount which was $100 off. As expected I didn't get it. I signed up for 3 months to get a discount that was presented to me, to save up 50% off the plan, I knew also I would never get close to that amount and I didn't, it ended up being a savings of less than 1% which I was OK with also, I just wanted to get started losing weight.
Everything was fine and then I got my first order. I noticed right away that they would ship the next order in about a month and that they would be billing over $300. I thought that's strange because I just paid in full to get 3 months to save the 1% or $9 off the 3 month package deal. So I called them up and they gave me some story about recurring charges for supplements I had ordered. In any event we got that straightened out. There was a delay with my getting started on the program and when I got around to starting I noticed that they had sent 20 meals for the month. The most important reason I'm overweight is I don't have a lot of time for meal planning and cooking, and That lifestyle has me eating out a lot. So I knew the only way this would work is for me to go with a 7 day plan which is what I signed up for and payed for.
So I called about this (why only 20 meals for the 7 day plan) and they said I signed up for the 5 day plan and they couldn't change it so I was stuck with the 5 day plan. That was the last straw, I asked for the money back for the 2 unused months which they did agree to and although I didn't do the math I think they were fair in the refund and didn't try to screw me even more, which is what I was expecting since they tried screwing me at every turn. I thought they had a good reputation, I'm really not sure how they've survived to this point unless my experience was just a fluke. But they were very consistent in not giving out the promo deals so I have to believe they are just another company looking to scam whoever they can. There are much better options out there. I'd give them serious consideration.

Hello Bill,
Thank you for taking the time to post your review. We are sorry to hear of the trouble you have had signing up and discontinuing. We would be happy to take a look at your account and see what information we can provide. Please send an email, containing your full name and phone number, to consumerexperience@nutrisystem.com. Be sure to mention this review! We look forward to hearing from you.
-the Nutrisystem Consumer Experience Team
Reviewed June 6, 2022
Food is good and I saw good results. However, their customer service and shipping is terrible. Frozen food takes very long to arrive, generally you don't receive it until after you've already run out of food. When I called customer service to complain, their response was to move up the shipping date for the next month, which I did. Then the next month even with 5 extra days of a moved up shipping date, the frozen food was riddled with delays. They said it shipped on Wednesday, yet 5 days later, on Monday, when I contacted FedEx I was told the box was still at the Nutrisystem warehouse and only a label had been created. You'd think a company whose ONLY job is to ship items would know how to properly ship items in a timely manner, but no. Incompetent.

Hello Jakob,
Thank you for taking the time to write your review. We are sorry for the delays in your orders. We would be happy to take a look and see how we can help. Will you please send us an email to consumerexperience@nutrisystem.com with the full name and phone number on your account. We look forward to hearing from you soon!
-the Nutrisystem Consumer Experience Team
Reviewed May 7, 2022
YOU NEVER GET ALL THE FROZEN FOOD YOU ORDERED: I purchased the most expensive Nutrisystem Plan, all meals + snacks. I carefully selected the meals I wanted--almost all of my selections are frozen. Most of the ready-to-serve meals and snacks taste pretty bad--with the exception of their bars and shakes. I was excited to receive my shipment, but when it arrived, almost everything I received was not in my order. I was furious. Why did Nutrisystem totally disregard my food choices? Because they are more interested in profits than satisfying their customers (fulfilling frozen selections). I called and complained, and they will send me replacement meals and snacks; however, none of the options they offered are frozen. I am giving Nutrisystem one more chance to get it right, and if they don't fulfill my next order as selected, I am going to cancel their service and file a complaint with the California State A.G.s office.

Hello Abbe,
Thank you for your review. We are so sorry for your experience. We want to help!Please reach us via Live Chat under "Contact Us" from our website at www.nutrisystem.com. You can also email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
Reviewed April 22, 2022
Prepaid for a 2-month food service on 4/18/22. Non-frozen food shipped 4/19/22 and I received the order 4/21/22. HOWEVER, half of my order was frozen. Obviously I cannot start the program without ALL of the food. Called Nutrisystem - only to in a recording loop without anyone answering my call. Stayed on the phone & noted my concerns via their chat system, only to get a Rep telling me I would get an email when the order ships. WHY DON'T THEY SHIP ALL THE FOOD AT THE SAME TIME? She had no idea when it would ship and as today is Friday, I will not get the rest of the order until next week (at the earliest). I pre-paid $611.00! I would not recommend this service - they do not care about the customer. I cannot note if the program works because I cannot even get the food!

Hello!
We sincerely apologize for any frustrations caused by our shipping/processing timeframe of 1-10 business days. We appreciate your patience and understanding. We do our best to ship frozen and non-frozen orders at the same time, but because these orders depart from different warehouses, it is not always possible to process orders in the same amount of time due to varying demands.
-The Nutrisystem Consumer Experience Team
Reviewed April 11, 2022
I order a “month” of meals in order to try Nutrisystem out and see if it would be something I would want to do long term. I was surprised to find out that you have to buy as much outside of what they give you as you do for what is included. Meaning, each daily meal plan consists of 3 items of food and two snacks. But in order to get the nutrients you need you must additionally add proteins and veggies to each meal. (I thought this was going to be a complete meal plan with all you need, very much the opposite) daily it had me on 1500 calories, Nutrisystem provided about 700-800 daily. So about half of what I was expecting. In addition to that, a couple weeks in I get a message saying they’re sending me another order… What???
I never asked for another order. I tried to contact them online and over the phone. Phone hold times were always 20-30 minutes before I gave up. Somehow they put me on some sort of renewal thing and charged my credit card again. Looking through their reviews this seems to be a pretty common occurrence. Very unethical. And they are saying you have to get at least two months of meals if you want to cancel… they do NOT alert you cancel on your account. And don’t answer a phone call to boot. A good amount of the food tasted surprisingly good (the cooked items. The rest is just ok and is very cheap to get the same quality for far less at the local grocery store). I had high hopes but the unethical renewals and charges on your credit card make everything a major negative.

Hello,
Thank you for your review. We are very sorry to hear about your experience. We disclose on our website that there is a two shipment requirement to receive the auto-delivery discount. To better assist you please email us at consumerexperience@nutrisystem.com with the full name and phone number on your account. Also please include a brief description of your issue described here and reference this review. We look forward to hearing from you!
-The Nutrisystem Consumer Experience Team
Reviewed April 5, 2022
Crap! Sodium-based nondigestible fake “food”! My body has never felt worst... Drink tons of water and I can’t have a bowel movement!!! STAY AWAY! Eat healthy... not This crap! Exercise and eat healthy!

Hi Lulubug. We are sorry to hear you were not satisfied with the foods we offer. We realize that we're not able to satisfy everyone's tastes, but we sure do try! If you have further questions or concerns, please feel free to contact us via email at consumerexperience@nutrisystem.com, with your name and issue as the subject. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed April 4, 2022
Save money and enjoy your weight loss food more by just going to the store and buying a bunch of Lean Cuisines or even the generic versions of them. Yes, I tried Nutrisystem. Everything I ordered, except for a few things, tasted like crap to me. Also, some of the items had torn open wrappers. They did replace those items quickly though, but who wants to go through that? Signed up for 2 month supply. They did refund my 2nd month expense. Couldn't imagine eating another month of that stuff. Looks inviting as shown on TV, but actually looks nothing like that. Of course, everything is advertised that way. Exception: Olive Garden (I love). As good as advertised, though certainly not diet food.

Hi Robert. Thank you for your feedback. We realize that we're not able to satisfy everyone's tastes, but we do our best to have a variety of foods to choose from. We wish you the best in your weight loss journey!
-The Nutrisystem Consumer Experience Team
Reviewed March 28, 2022
I received my first month's food and found it tasteless and some of the items extremely over-salted. I have called repeatedly to try and cancel and each time waited over 45 minutes for service, finally hanging up. I am currently calling and have been waiting 50 minutes. Very dissatisfied.

Hi Janet. We are sorry to hear you were not satisfied with the food and have been having trouble reaching us. We realize that we're not able to satisfy everyone's tastes, but we sure do try! If you have still been unable to reach anyone regarding your account cancellation, please reply to this comment and we will be happy to help! Have a great day, Janet!
-The Nutrisystem Consumer Experience Team
Reviewed March 20, 2022
Food is ok. What you can expect for a diet product. Second time I have tried it and food is actually better this time. To my surprise a second month was shipped to me and charged to my CC. I used this for a one month kick off for my diet not to keep getting it at over $325 a month. I called to ship back and no longer had the super sweet people when I was trying to buy my first month rather the legal type rude people. I asked where this 2 month minimum info was and was told it was in the Faq section which I regularly don't read unless I have questions. No way to fix this?? I told them I was shipping it back and they just got rude. Will never try again and plan to let as many people know as I can.

Hello John,
Thank you for your review. We are sorry to hear about your negative experience regarding our auto-delivery policy. We would like to help you with this. Please email us at consumerexperience@nutrisystem.com with your full name and email address so we can better assist you. Be sure to include details about your experience in your email.
We look forward to hearing from you soon!
-The Nutrisystem Consumer Experience Team
Reviewed March 11, 2022
Money back guarantee not good for frozen items or for 2nd month if you get the 50% off deal. Very expensive then have to spend much more to stay on plan. Lost NO weight though did as instructed. Got VERY constipated on this diet.

Hello Jamie,
Thank you for taking the time to write your review.
You have the option to take advantage of the Money Back Guarantee if you cancel within 14 days after you receive your first shipment. We apologize if this was unclear. If there is anything you'd like for us to look into them feel free to send an email to consumerexperience@nutrisystem.com referencing your review.
Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Feb. 25, 2022
I ordered Nutrisystem first week in January. Just got my frozen food. All the food inside the cooler was moldy and some of the packages were open. I wish I can attach pictures. It’s disgusting and I had to wear gloves to be able to put in a garbage

Hello Zoia,
Thank you for your review. We are so sorry to hear about your experience. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
Reviewed Feb. 7, 2022
The diet has helped me lose weight and learn to eat better without being hungry. BUT, understand what you are signing up for. Some of the food is way overpriced for what you get and IT COST $125 TO CANCEL THE PLAN. To my surprise, I got an email about my NEXT order. When I went in to cancel it, I found out there is no way to cancel it online. I had to go through chat and hear all the sales pitches only to find out it will cost me to cancel. What a gimmick!

Hello Craig,
Thank you for your feedback and review. Our 4-week plans with auto-delivery require 2 orders on the plan. If you discontinue the plan without taking a 2nd order, there will be a $125 early discontinuation fee. If you would like us to review your account, please email us at consumerexperience@nutrisystem.com with your name, address, and phone number on your account.
~ The Nutrisystem Consumer Experience Team
Reviewed Jan. 21, 2022
I started using Nutri System Jan 3, 2022. By 1/19/2022 they had charged me $1622.00. I called and wanted my card credited back because I did not order all this food. They declined and said I ordered it. Who in their right mind orders $1600 worth of food in 2.5 weeks. These guys are crooks and will try to scam your credit card!

Hello Brad,
Thank you for your review. We are so sorry to hear about your experience. We will be happy to review your account. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
Reviewed Nov. 3, 2021
I am amazed NutriSystem has not been bankrupted by misleading pricing lawsuits. They talk about "price per day" all over their website. When I finally called because the prices weren't adding up, the salesman actually said, "I wouldn't focus on the daily cost." I said, "Wait, what? That's how you're selling your product!" So, it appears that even if you sign up for 5 days/week worth of food, you're still paying for 7 days/week. Why? Well, according to this salesperson, "you still get coaching if you need it for 7 days of the week." Where is that on the website? I couldn't find it. If that is the case, do not hide it. Please let me know what I'm paying for UPFRONT.
I also found out that the displayed price is not for MEN, it's only for WOMEN. MEN's prices are more because we need more calories and therefore, we need more food. Where is that on the website? Is it in the Terms and Conditions? The minuscule type that no one reads? If it is, that's as deceptive as telling me I'm paying for 5 days when I'm actually paying for 7. The whole scheme is deceptive and it's pitiful that they just don't come clean and tell you exactly what you get, exactly what you'll owe and exactly how it works. It's a guessing game and losing weight is tough enough without having to deal with con artists trying to steal my money. Shame on NutriSystem and those deceptive companies who follow in their footsteps.

Hello Robert,
Thank you for your review. We are so sorry to hear about your experience with one of our representatives. The "price per day" is based on a 28 day diet as our plans are a 4 week diet. For coaching services, when you pick a plan, scroll down and click on "What's included in my first shipment?" For more information about our plans and pricing, please email us at consumerexperience@nutrisystem.com. We look forward to hearing from you!
~ The Nutrisystem Consumer Experience Team
Reviewed Oct. 16, 2021
The cost wasn’t too bad. Ranging from $200-400 per month, that’s every meal except 1 per week. The cheapest plan meals are the worst tasting food. I quickly moved to the frozen plan. Most of the food was nasty, too spicy or just over processed. I lost 25 lbs. but I had lots of cravings. My craving for sugar was the highest. I realized that was because most of the breakfast foods are high in sugar. I learned for me, sugar first thing in the morning keeps my sugar craving high all day. I remained hungry the whole time on the plan.

Hello Cindy,
Thank you for taking the time to write your review. We are very sorry to hear of your experience on our plan and that you did not enjoy our meals offered. To better assist you, please feel free to email us at consumerexperience@nutrisystem.com with the name, phone number and email address on your account, with a description of your issue. Have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 23, 2021
Yes, I did research before spending $300+ on this plan. Maybe I was too willing to believe the hype. Reality was nothing like the sales pitches. I wanted a healthy way to stay out of the grocery store. I received 2 boxes, one w/ frozen food and another w/ dry goods. The frozen food looked like it lost a fight. The dry goods were canned meals, and different shake packs. Lots of written instructions but a jigsaw of stuff. I was committed so I ate products I would never buy. Not all bad but not enough good to go thru this experience again. I did lose 5 pounds….so disappointed.

Hello Terri,
Thank you for taking the time to write your review. We are very sorry to hear of your experience on our plan and that you did not enjoy our meals offered. To better assist you, please feel free to email us at consumerexperience@nutrisystem.com with the name, phone number and email address on your account, with a description of your issue. We hope to hear from you soon! -The Nutrisystem Consumer Experience Team
Reviewed Aug. 20, 2021
Please do not waste your time or money on Nutrisystem...The Fast 5 program is a joke. Following it to the letter and did not lose close to 5 pounds. This is fine if you are an obese person, if you have 10 pounds to lose, it will not work! The foods are horrible, unappetizing, and well beyond their shelf life. In the beginning, things seem OK....You are going along and doing a good job...As the week ends, you are tired, frustrated and sick of the gas and abdominal distention, never mind the debilitating constipation. Please note: I have nothing to gain or lose writing this...I honestly hope to make others aware of the consequences...Besides the fact I purchased from HSN and was responsible for $20 to return. do yourself a favor, if you have a few pounds to lose, put your big girl panties on and do it yourself. There's plenty of low calorie foods out there that are fresh, affordable and appetizing!!!!

We thank you for reaching out to with your review. We are so sorry to hear of your experience with our plan. So that we can better assist you with this, please email us directly at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you. ~ Nutrisystem Consumer Experience Team
Reviewed Aug. 16, 2021
The customer service at Nutrisystem is AWFUL these people are so smug and arrogant. I never have a pleasant conversation with any of them. They advertise plans on the website at a lower price than when you log into your account that same plan is twice the price. Each time I call, they do a bait and switch. I am amazed at how gullible they think consumers are. I spoke to Kaylee (counselor) she was rude, then I spoke to Renton (sales person) who was smug and arrogant, typical. When customers inquire about the price discrepancy, stop the bait and switch, as we are savvier than that. Advertise the actual price. I expected more from a national firm.

Hello Sharon,
Thank you for your review. We are so sorry to hear about your experience. We will be happy to review your account. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
Reviewed Aug. 3, 2021
Big scam. There is no money-back guarantee. The only guarantee is if you don't like the food you have to return it in 10 days. No coaching.... tried to talk to someone and tried chat. Said 3 hours plus wait time. No one ever gets back to you. Food was delayed each time for over a week so I had to eat regular food, did not get my shaker or shakes. Worst waste of money ever.

Hi Julia. Thanks for taking the time to write your review. We are sorry to hear that you are unhappy with your progress on our plan. We offer Coaching 7 days per week via phone, chat or email. Our hours are Monday-Friday 8am-8pm EST and Saturday & Sunday 9am-5:30pm EST. Any further questions or concerns, please feel free to email us at consumerexperience@nutrisytsem.com We hope you have a great day! -The Nutrisystem Consumer Experience Team
Reviewed July 30, 2021
I am trying to choke down their “pancakes” as I speak! There are several of these types of items that I cannot fathom the company even thinking of putting out. But they do! Somethings simply lend themselves to freezing more than other foods. In my first shipment there were times when I thought Not bad but they were few and far between. Needless to say there was no second shipment.

Hello SK,
Thank you for your review. We are so sorry to hear about your experience. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
Reviewed July 30, 2021
Their terms say they will provide a money back guarantee. Half of my order (the non-frozen stuff) arrived. Some of the order was wrong. I was not thrilled with the food - some was in squeeze pouches, others were dehydrated in paper cups. Looked gross. The portions were small. I was told, "that's what a diet is." I explained that a diet is eating healthy. I asked if I could cancel and get my money back. I had called to cancel within 2 days - the terms say I can get money back if I cancel within 10. I spoke with Mike, who told me that I would get a full refund if I return what I have left (I had tried one item). I returned it, but they refused to give me a refund. They claimed that I did not cancel within time. I provided proof that I had signed up two days before and proof of my cancellation, but they still refused to give back my money. Now I have no product and am out the money. BUYER BEWARE!!!!

Hello Debra,
Thank you for your review. We are so sorry to hear about your experience. We will be happy to review your account. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ The Nutrisystem Consumer Experience Team
Reviewed July 20, 2021
I tried to order two months at the start because the ad said that if you order two months you save 50% for an average cost of $8.44 per day. Instead I was charged $469.96 for the first month and another $509.95 for the second month, or an average of $16.33 per day. When I called to dispute the charges their response was that I did not order two months. They also sent four cans of extra shakes that I never ordered. When I received no relief, they transferred me to returns and stated that if I returned the shakes they would credit me $40 per container, or $160.00. I returned the containers but never received the credit. I will never recommend Nutrisystem to anyone.

Hello William,
Thank you for taking the time to write your review. We are sorry to hear that did not receive the credit for the items that you returned. We would be happy to take a look at your account and see how we can assist you with this.
Please send us an email at consumerexperience@nutrisystem.com with the full name and the phone number connected to your account?
We look forward to hearing from you and working with you to resolve this matter.
-the Nutrisystem Consumer Experience Team
Reviewed June 28, 2021
First I didn't receive product until almost the end of their 14day guarantee, then when tried to cancel they were going to charge me 125.00 in cancelation fee saying past 14 day guarantee, then trying to dispute not being past 14 day guarantee they hung up on me and wouldn't take my call. I had to use another phone for them to talk with me. Finally got them to agree to refund my full cost, but told it takes 14 days. They gave me a date June 28th to get my refund. June 28th still no refund. They are fraudulently keeping my money, their products I received was returned June 8th. My whole experience with Nutrisystem has felt like a scam. I will never recommend Nutrisystem to anyone and deter anyone who asks me.

Hi Randy. Thanks for taking the time to write your review. We are sorry to hear that you had trouble with your return and refund. If you would like for us to look into this further, please email us at consumerexperience@nutrisystem.com. When sending us an email, please indicate in the subject line that it is a Consumer Affairs Review. We wish you the best of luck, Randy. –The Nutrisystem Consumer Experience Team
Reviewed June 27, 2021
I purchased the Nutrisystem box of breakfast lunch and dinner meals. All of them were non-refrigerated and non-freezer items. I was impressed with the amount of food that arrived and It was convenient that it was delivered to my door and that I did not have to food shop for a month. Although these were positives, the food was not good at all and upon giving it a try I ended up pushing back my second order because I still had so much of the first leftover because I did not eat it.
This came back and bite me in the butt as I tried to cancel after that month because I did not finish the month's worth of food due to the quality, I was Unable to and I was charged 125$ cancellation fee without even being explained that I would Be charged. I had To find out via my bank statement that I owed Them 125$ to cancel. The communication on the company‘s part was not good and neither was their food. I did not lose any weight using this program and Based on my experience I would not recommend this to anyone in the future.

Hi Kayla. We are sorry if there was any confusion over our discontinuation policy. Customers who sign up for auto-delivery receive a discount off our one-time order price, so we ask that they take at least two orders. If a customer wants to cancel before receiving a second order, we do have a standard fee as outlined on our terms and conditions online. We apologize for any inconvenience, but if there is anything you would like us to investigate, please email consumerexperience@nutrisystem.com.
Reviewed June 25, 2021
Good program if you stay with its product and do not eat "supplements" in between meals. It offers adequate variety and covers all necessary food groups.

Hi Ben. Thanks for sharing your experience on the program. We wish you the best of luck. Please keep us posted on your journey. Have a great day. - The Nutrisystem Consumer Experience Team
Updated review: June 22, 2021
Nutrisystem has send me new frozen food, no pushback. I’m extremely grateful for their customer service and caring about the members/ clients. Thank you Nutrisystem. 26 lb. loss and going strong...
Original Review: June 20, 2021
I have been ordering Nutrisystem food for years now and have always had a great experience. However, my frozen food was supposed to come yesterday Friday(6/18/21) but arrived today Saturday(6/19/21), in the afternoon. The Nutrisystem email I got said it was arriving on Friday. I was surprised at the weight of the box because usually it is very heavy and I need help carrying it. But it was very light. The reason...
All of the dry ice was melted and the food was completely wet and soggy and a complete wet mess in my apartment. I am particularly upset because the desserts are ruined. The ice cream sandwich is complete mush, as are the cupcakes and the icing has stuck to the top of the wrapping. I've thrown them all away. I'm not even sure I should eat frozen food that has thawed? The boxes are wet and mush and out of shape. It is an expensive product and I'm very upset to have paid this money, and looked forward to the food and it is ruined. The waffles and pancakes are out of shape. The calzones are out of shape. I think Nutrisystem should make this situation right by sending new frozen desserts AND shakes for the huge inconvenience of throwing away food. I'm super bummed out and angry.

Hi Christine,
Thank you for taking the time to write your review.
We are so sorry to hear about your frozen order. If anything happens to be frozen still it is okay to eat, but we do not recommend eating anything that has thawed. At your earliest convenience can you send an email to consumerexperience@nutrisystem.com referencing your review? We will be happy to send you replacements.
We hope to hear from you soon. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed June 20, 2021
I have been using Nutrisystem for almost 5 years and I am very pleased with the food and the results. Most of my food tastes great. I go on the Nutrisystem plan every January and February and lose about 20 pounds. The food is convenient and the guides and journal helped me create a routine.

Hi Tom! Thank you for your review and for sharing your experience. If you ever have any questions about your program, please send us an email at consumerexperience@nutrisystem.com or call us at 1-800-585-5483, option 2, to be connected to a Weight Loss Coach. We are here for you! Have a great day! - The Nutrisystem Consumer Experience Team
Reviewed June 19, 2021
The food is mostly very very good!! I was able to lose approximately 25lbs in about 2 months and I am 78 years old. I think Nutrisystem is great!!! I would certainly recommend it to my friends and family!

Hi Judy! Thank you for your review and for sharing your experience. If you ever have any questions about your program, please send us an email at consumerexperience@nutrisystem.com or call us at 1-800-585-5483, option 2, to be connected to a Weight Loss Coach. We are here for you! Have a great day!
Reviewed June 18, 2021
Weight loss is possible on this program if you stick to the suggested foods. I lost weight and then gained it back during the pandemic. Nutrisystem has gotten more expensive. You need to experiment to find out which meals you like.

Hi Susan. Thank you for your review and for sharing your experience. If you would like us to review your meal plan and pricing, please send us an email at consumerexperience@nutrisystem.com with the full name, address, and phone number on your account. In the subject line of your email please indicate, "Consumer Affair Review." We look forward to hearing from you! - The Nutrisystem Consumer Experience Team
Reviewed June 16, 2021
It works for me after giving birth last year, my tummy get smaller in few weeks... But of course with discipline and exercise for fastest results. And healthy food, avoid fatty foods also for better result.

Hello Lou,
Thank you for your feedback. We are happy to hear that you were able to reach your goals.
Please let us know if there is anything else we can answer.
-the Nutrisystem Consumer Experience Team
Reviewed June 15, 2021
The only way to lose weight is to do so with the intent of health. You cannot only loose weight in one place so all of you needs nurturing and exercise. I’m not convinced that this product allows for maximum health and the time you need to get to the point where you can feel healthy and obtain a healthy weight.

Hi Aj. Thank you for your review and for sharing. If you have questions about our meals and plans, please send us an email at consumerexperience@nutrisystem.com or give us a call at 1-800-585-5483, option 2, for our Weight Loss Coaching team. We are happy to help! Thanks again for posting. - The Nutrisystem Consumer Experience Team
Reviewed June 14, 2021
Their product seems very expensive as you need to be on it for some time. I’ve heard from people who have been on the program that the food really isn’t that great and they weren’t able to keep their weight off.

Hello Karen,
Thank you for your feedback. We appreciate it and are always looking for way to improve the plan for both new and current customers. Please reach out at 1-800-435-4074 if you have any questions about the plan.
-the Nutrisystem Consumer Experience Team
Reviewed June 13, 2021
Weight loss slow, not enough protein. Should be less carbs and more protein. Very expensive on a per pound basis. Two months and only 11 pounds. I exercise five days a week and follow their guidelines exactly.

Hello Gary. Thank you for your review. We are so sorry to hear about your experience. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name, address, and phone number on your account. Also include a brief description of your issue as you have here. We look forward to hearing from you and to helping. - The Nutrisystem Consumer Experience Team
Reviewed June 12, 2021
Works better than most --that is,,, for men. I've tried the diet meal plan several times over the years and I keep being disappointed. I follow the plan to the tee. I may lose a couple pounds, while my husband loses 20. But,,,he doesn't progress beyond 20 pounds and of course it doesn't stay off. So he does the system a couple months each year just to lose the 20 pounds... Other females I have spoken to, have the same results----none.

Hello Betty,
Thank you for reaching out to us with your review. We appreciate your feedback and are sorry to hear that you have struggled with weight loss on the program. To better assist you with this concern please email us at consumerexperience@nutrisystem.com. Please include your name and phone number so that we can locate your account to help you further. We thank you for taking the time to post your review. We appreciate your feedback.
-The Nutrisystem Consumer Experience Team
Reviewed June 12, 2021
Nutrisystem is the best best weight loss program I have use b/c my protein that I need daily is counted out. I don't have to count or measure. All I have to do is heat and eat. I keep my 104 shape. Love it. Everyone try it.

Hello Brenda! Thank you for your review and for sharing your experience. If you ever have any questions about your meal plan, please email us at consumerexperience@nutrisystem.com or you can call in at 1-800-585-5483, option 2, or use our Live Chat on www.nutrisystem.com to be connected to a Weight Loss Coach. We are here for you! Have a great day! - The Nutrisystem Consumer Experience Team
Reviewed June 11, 2021
Nutrisystem makes it easy to follow the correct diet. Already ready plans and food makes it easy for me to eat better. I have a full time job and have no time to cook and prep. This system helps with prep in advanced and I don’t have to do much. I know I’m lazy.

Hi Ben! Thank you for your review and for sharing your experience. If you ever have any questions about your meal plan, please email us at consumerexperience@nutrisystem.com or you can call in at 1-800-585-5483, option 2, or use our Live Chat on www.nutrisystem.com to be connected to a Weight Loss Coach. We are here for you! Have a great day! - The Nutrisystem Consumer Experience Team
Reviewed June 10, 2021
This system is amazing!! It’s not only easy to use and fun but it works! Just look up the details. It’s got amazing qualities that will really make a difference! I am a great example and lost 50 pounds!

Hi Anastasia! Thank you for your review and for sharing your experience. If you ever have any questions about your meal plan, please email us at consumerexperience@nutrisystem.com or you can call in at 1-800-585-5483, option 2, or use our Live Chat on www.nutrisystem.com to be connected to a Weight Loss Coach. We are here for you! Have a great day! - The Nutrisystem Consumer Experience Team
Reviewed May 29, 2021
Nutrisystem food is terrible. They are such a sneaky company as well. You think you are getting a discount on the monthly plan you order but really they lock you in for 2 months. Then it’s a 125 cancellation fee. Make sure you check your email or they will send the second order. They claim you sign up for auto ship. All a scam. After 1 month eating this terrible food you will be done. Terrible company. Read all the small print when you sign the contract. I would recommend any other diet to anyone else. The dry food made me very sick. I can’t express enough how terrible the food is. This is my first review I ever wrote. I am on a mission to spread the word about this dishonest company.

Hello Tom,
We are sorry to hear that you didn't enjoy the foods! We are happy to forward along the feedback! We do offer the option of a 1 month order or the auto delivery, we apologize if this was not more clear when signing up on the website. Please reach out at consumerexperience@nutrisystem.com with the full name and address as shown on your account and we would be happy to look into this for you -The Nutrisystem Consumer Experience Team
Reviewed May 17, 2021
If you live in Hawaii or Alaska, don't order as you will only get the package items - no frozen items where the real food is. They can't ship frozen items to Hawaii or Alaska and the package items breakfast and lunch are okay, but the dinner items gave me so much gas and they haven't made any improvements with these food items. Don't waste your money!

Hello Georgietta,
We are sorry to hear that you didn't enjoy the foods! We are happy to forward along the feedback! If you are having trouble with bloating and gas, sometimes that can be from the high fiber or a sensitivity to sugar alcohols. We can eliminate sugar alcohols from your diet, if that is the case and also help with ways to alleviate the issues with the fiber. Reach out at consumerexperience@nutrisystem.com if you need us! -The Nutrisystem Consumer Experience Team
Reviewed May 11, 2021
I received my frozen order today and everything was thawed and melted to the point that the creamsicles were liquid. I called customer service and although they did agree to reship the items, it will be at least another week before I receive the order which completely messes up my diet as this order was late in arriving to begin with. Customer service offered no compensation and when I asked about a refund, I was refused and was told they could only reship. I was also told they could not ship the items overnight which seems ridiculous considering the money I have paid into this program. I will be canceling the program if this is the type of service you receive. It makes no sense to be on a plan if you cannot get the menu items you need and are forced to go off plan.

Hello Morrica,
We are so sorry to hear about your experience. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you and to helping.
- The Nutrisystem Consumer Experience Team
Reviewed May 9, 2021
After I saw few ad on TV I got interested to use this product, I ordered on 2/14/21 and I received the first pack which was frozen food three days after, then dry food five days then powder on 3/1/21. The food is the same you make at home. No secret ingredients. Just each meal have a small portion. Even after I looked at the nutrition fact on each package I realize all the item is same as the regular food even a little bit more Fat or sugar. There was no magic and I didn’t lose and my doctor told me to stop using this garbage and I did. On 4/14/21 they charge me $458 and shipped me the second shipment without confirming.

Hi Mike,
Thank you for taking the time to write your review.
When ordering you have the option to receive a one-time delivery or you can enroll in an auto-delivery. If you enroll in an auto-delivery a new order will process every 25 days until you choose to cancel. We apologize for any confusion.
If you need for us to look into anything then please email consumerexperience@nutrisystem.com referencing your review, and we will be happy to help.
-The Nutrisystem Consumer Experience Team
Reviewed April 29, 2021
I order Nutrisystem 28 day meal plan. My intent was a one time order. Before the 28 days were up Nutrisystem sent me another order. I call them to explain my intention. They basically said I am stuck.

Hi Mac,
Thank you for taking the time to write your review.
When ordering you have the option to receive a one-time delivery or you can enroll in an auto-delivery. If you enroll in an auto-delivery a new order will process every 25 days until you choose to cancel. We apologize for any confusion.
If you need for us to look into anything then please email consumerexperience@nutrisystem.com referencing your review, and we will be happy to help.
-The Nutrisystem Consumer Experience Team
Reviewed April 9, 2021
I placed a one month order to get a good start on my diet. Things went ok and felt like it was a good way to get started on my diet. While ordering a 30 day plan I had no idea I was agreeing to a monthly subscription. I get a $425 bill the other day on my credit card and immediately call to cancel. After on hold for a long time I was finally able to cancel but with a $125 fee. Feel completely taken advantage of and they should make it more clear what you're getting into. I would have recommended this to other family and friends but no way now. Will tell everyone to stay away from this scam.

Hello Elliot,
Thank you for your review. We are so sorry to hear that there was some confusion with which promotion you signed up with. We want to help you with your concerns. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
- The Nutrisystem Consumer Experience Team
Reviewed April 9, 2021
I must have been living in a dream world when it came to the Nutrisystem program. I had belonged to Nutrisystem a very long time ago when you went to meetings, and that was the only place you could purchase any products. There wasn't much of a selection; however, I was able to reach my goal. Well, I know I'm not the first, but I am back in the same situation with regard to gaining weight and then some. So I thought I would give Nutrisystem another try, after all Marie Osmond and others are backers, and if it works for them, it would work for me.
I started in the Fall of 2020. Things were going great. All of a sudden this past month the "shelf" products arrived but no frozen products. I had called several times and was always told it will be on its way. The products usually come at the end of each month. Here it is April 9th and I still don't have the frozen products. I called once more and after reading reviews of others, didn't realize that they would be so rude. At the age of 73, I have seen a lot in my life, yet I always fall back to my way of thinking, "All places aren't like that - a disappointment to customers."
Today when I called, I got the shock of my life when speaking to a representative. I basically hung up and tried again. This time was no better in that I was shocked, although like I say I shouldn't be, that this rep was NOT as bad as the first, but definitely didn't want to hear my side of the story, I am figuring this isn't the first time she's had a call like mine, and so I dropped the program effective immediately. No problem with her. No really trying to understand why I was doing this.
I then asked to be switched to a Supervisor. Ah, this didn't surprise me, I've heard it before from other companies. I was told they were all busy, not answering and that I SHOULD CALL BACK! I asked if they didn't have a "recall" if I hung up and I would get called as soon as one was available. The answer was "No". After me asking just when I was suppose to call, she told me to call on Sunday. She closed my account and stated that I would be refunded $154.66 for the frozen portion. I couldn't believe, what good is it for a person to eat the non-frozen products when you can't have the frozen products? No reduction in $$'s, nothing offered, other than this is how it's going to be.
My whole issue is that the customer - ME - should not always be the one that is "penalized" when something goes wrong, coronavirus, whatever. After a while that gets old. What is Nutrisystem sacrificing in this issue (?), and from what I can surmise, I am not the first to bring this subject up to them. As big a company as they are, and yes, Fed Ex is their "Carrier", I would think they would get another carrier, because in addition to coronavirus, in my area they can't ship because of some contamination problem near Fed Ex. Yes, I am sacrificing more than anyone realizes, because the program WAS working for me. Guess I'll have to research other programs. What a total disappointment Nutrisystem has been to me.

Hello Helen,
Thank you for your review. We are so sorry to hear that you did not receive frozen order and had a unpleasant experience. we want to help you with your concerns. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
- The Nutrisystem Consumer Experience Team
Reviewed Feb. 19, 2021
I recently made my first order to Nutrisystem. The order consisted of frozen and unfrozen meals and snacks. I received the unfrozen items rather promptly, but couldn’t start the plan until I received the bulk of my order, which was frozen. It took nearly another week to receive the frozen items. There was very little communication from the company and NO response to my email questions. I am deaf and can’t call, so email is my only way to communicate. When the frozen items arrived, one package was just an empty wrapper!!! So much for quality control! I totally regret purchasing from Nutrisystem.

Hello Barbara,
Thank you for your review. We are so sorry to hear that received damaged items in your order. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
- The Nutrisystem Consumer Experience Team
Reviewed Feb. 17, 2021
Pro: the food looks terrible but 3/4 of it actually taste good. Cons: They claim they charge every 28 days but they charged me 3 days early and caused a huge overdraft on my account I use just for this program. Then, when my food shipped they charged AGAIN! They caused another overdraft! I got a refund on the one extra charge. I decided to cancel because the woman on the phone was extremely rude and refused to give me her name or extension. She refused because she said she's working from home. She said it's not her responsibility when people get paid. She apparently doesn't do math very well because it was 25 days in between charges and not 28. She basically called me a liar. She was rude from the start and sounded put off just for the double charge mistake.
For this reason, I canceled and will NEVER recommend Nutrisystem. They charged early and caused an overdraft. Then they charged me AGAIN when my food shipped. Two over charges and double charged. Both THEIR mistake. I can understand mistakes and would have just worked it out but I decided to just cancel mid phone conversation because of the horrible woman on the phone. I am not confrontational and am very polite so there was no reason for her treatment and attitude. I am so tired of people's poor attitudes....no tolerance anymore. I did nothing wrong in this situation.

Hi Stephanie,
Thank you for taking the time to write your review.
We are so sorry to hear about your experience. When you enroll in an auto-delivery a new order processes every 25 days approximately and we apologize for any confusion surrounding this. If you could send an email to consumerexperience@nutrisystem.com referencing your review, we would be happy to look into this matter further.
We hope to hear from you soon and hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Feb. 14, 2021
I ordered Nutrisystem for my son and thought I was ordering a "great deal" due to the special listed on their website. There really wasn't a special deal according to the very small print, and their advertising is misleading. I pride myself in reading all details usually before I purchase so I am disappointed with myself that I walked into this type of scam. I went online to cancel the program within the 14 day window, but there was no place to cancel it online. I called in to change it and was put on hold for 40 minutes, hitting the number 2 button frequently to stay on hold, and the phone hung up.
I called back and hit the button to change my plan instead and surprise- I got to speak to someone. They sent me to someone else. I waited again for quite some time. The next person told me that I could not cancel. I did not realize that I had signed up for an auto-delivery plan. I missed that small print within the specialized plan advertised. The plan was cancelled with an expensive cancellation fee. There is NO WAY that food was worth the $500 for one month. My son gained weight on the plan which was basically all processed foods. The customer service was very poor.
The customer service representative told me that they are NOT required to put cancellation information on their website by state laws. He also stated that I needed to read the "small print" in the terms and conditions. I believe that Nutrisystem has misleading advertising. Be careful what you are purchasing! They set it up so you cannot cancel and you are most likely, not getting the special deal as advertised.

Hello Krista,
Thank you for taking the time to write your review. We are sorry to hear that you have had issues with calling to end the plan. We would be happy to see how we can help. Will you please send us an email to consumerexperience@nutrisystem.com with the full name and phone number connected? Be sure to reference this review. We hope to hear form you soon!
The Nutrisystem Consumer Experience Team
Reviewed Feb. 9, 2021
My wife and I cancelled during our first order. And for one reason. The food is "not" delicious as they would have you think. Most of the lunches and dinners are just plain lousy. Meaning they do not taste good. And to add insult to injury, they wouldn't let us cancel before we made a second monthly purchase unless we paid a $125.00 cancelation fee each ($250.00 total). They profess that the plan was %50 off. Hogwash. That's because they charge you (more than) double what it's worth to start with. It's easy to charge double, then give a %50 discount and pretend like you've given someone a good deal. Never again.

Hello Lonnie,
Thank you for taking the time to write this review. We are sad to hear that you were unhappy with the meals. If You would like for us to look into your issue further, please email consumerexperience@nutrisystem.com with the details of your concerns along with the name and shipping addresses on your account. We wish you the best of luck. –The Nutrisystem Consumer Experience Team
Reviewed Feb. 4, 2021
Very helpful with gauging correct portion sizes, timing of meals. Contacting monthly regarding changes in the 4 weeks shipment. Payment for the plan is automatic from the chosen bank account. Meals are preplanned for you, however you can make changes wash month. I did not find a need to alter the suggested plan.

Hello Mike,
Thank you for taking time to write your review. We appreciate your positive feedback about your experience on the program. If there is anything else we can do for you please email us at consumerexperience@nutrisystem.com. We are happy to help! Have a great day!
The Nutrisystem Consumer Experience Team
Reviewed Feb. 3, 2021
Is very excellent. I Think is time to be careful for our body because we have to Love. Make exercise is good for us. Keep cálm and enjoy your live because is very pretty. If you Love your life please do exercise.

Hi Rolando! Thank you for your review. This is so true especially these days. We hope that your plan is going well. Please do let us know if there is anything we can ever help you with. Please feel free to email us any time at consumerexperience@nutrisystem.com. Please include your name and phone number in your email so we can find your account. Also please include a brief description of your issue or concern. We look forward to hearing from you. ~ Nutrisystem Consumer Experience Team
Reviewed Feb. 1, 2021
I signed up for "One month of food and shakes for men" as stated by Marie Osmond. They fail to tell you that it's only 22 days of food. When I called about the food that was missing, because "one Month" to me is 30 days, I was told that I had signed up for the wrong program. However I reviewed the TV advertising and once again there was no mention of 22 days being "One Month". Also in reading the reviews I see that there is a penalty of $125.00 if you quit after only one month which is not mentioned in the advertising. I know that somewhere there is a place to review this information, but I did not see it.
Where is the truth in advertising? In a study on the standard plan, avg. weight loss was 15.15 pounds and 8 inches in the first month. That is because their month is not 30 days. I am not happy with this. I wanted to try it for a month to see if I liked the food. Then if I liked the food, I would continue to order. Now it appears that I am forced to buy the product even if I don't like it. Where is Justice? Where is Truth in Advertising? Where is Marie Osmond's creditability?

Hello Glenn
Thank you for your review. We are so sorry to hear your feed back about the TV advertising. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
- The Nutrisystem Consumer Experience Team
Reviewed Feb. 1, 2021
My first shipment took forever, and when I emailed them I got a tone deaf response that didn't address anything about what I'd written. Worse yet, my second shipment came without dry ice so the entire thing was melted, slimy and spoiled. When I called, they said they'd send a new shipment and it would get here in oh, ten days or so (bear in mind that I really don't have much other food in the house other than salad stuff and vegetables -- because you still have to grocery shop on this plan, by the way).
No offer to rush the shipment, no offer to include any kind of compensation. She just asked if I wanted to order more stuff! What? I'd already canceled the service so I guess they didn't care about the hundreds I'd already spent. But then again, why rush the shipment when leaving someone to their own devices in the meantime means they might have to stay on the program longer? Right? They also don't tell you that you don't really get a month's worth of food the first month, and even less the second month. There's a lot they don't advertise. I regret joining. Please don't make the same mistake I did.

Hello Nancy,
Thank you for your review. We're sorry to hear that you had to experience this.
We apologize for the delay in your shipment and are happy to take a look at your account and see if there is anything we can do to assist you with this. Will you please send us an email with the full name and phone number connected to the account to at consumerexperience@nutrisystem.com? Be sure to reference this review.
We look forward to hearing from you.
-the Nutrisystem Consumer Experience Team
Reviewed Feb. 1, 2021
Well by following the program made up for that person they can learn how to eat, what to eat, and how much... see we can eat any food we want, as long as you do the necessary work to counteract that food. Like ice cream, pizza etc, if these foods weigh down on your thighs, then do some squats, to counteract what that food will do so it won't show and you won't have to care.

Hi Courtney! Thank you for your review. We want to help you succeed with our weight loss plan. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you. ~ Nutrisystem Consumer Experience Team
Reviewed Jan. 31, 2021
Really good to lose weight. I lost 20 pounds in a month but the meals will be plain and you will probably be eating the exact same thing everyday and make sure not to cheat cause this diet is strict. Good weight loss.

Hi Lazaro! Thank you for your review. Congratulations on your weight loss! We want you to be happy with the our food and choose the meals that you like the best. You can choose any meals you like. Please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you. ~ Nutrisystem Consumer Experience Team
Reviewed Jan. 30, 2021
Just did not like the program not for me. I thought it was too expensive. I spent too much time working the program. I did not enjoy the food. It was tasteless and bland. It just was not for me. What works for some people might work for someone else.

Hello Kimber. Thank you for your review. We are so sorry to hear that the program did not work for you and you did not enjoy our food. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you. ~ Nutrisystem Consumer Experience Team
Reviewed Jan. 29, 2021
Used this company for over a year, total weight loss was just over 4 lbs, cost of each lb. around $135 dollars per lb. The food was just ok for the price and their support team was good when you could reach them.

Hello Grover. Thank you for your review. We appreciate you reaching out to us. We want to help in any way we can. To better assist you, please email us directly at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you. ~ Nutrisystem Consumer Experience Team
Reviewed Jan. 28, 2021
I had a family member on this program and unless you stay on it for the rest of your life you will be counting calories/carbs whatever. The food is expensive over $200 a month and you have to buy additional groceries to go with it. I wouldn't recommend this program.

Hello Lisa. Thank you for your review. We appreciate you reaching out to us with your concerns. We would like to help you in any way we can. To better assist you, please email us directly at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you. ~ Nutrisystem Consumer Experience Team
Reviewed Jan. 27, 2021
Expensive program, but was very fluid with its efforts to sign me up and provide me all the resources for a supportive weight-loss environment. I do like that they use real people more often than digital options, as that's what is most motivating.

Hello Lawrence
Thank you for taking time to write a review. We appreciate your positive feedback about your experience on the program. If there is anything else we can do for you please email us directly at consumerexperience@nutrisystem.com. You can list a brief description of your concern as you did here. Have a great day!
~ Nutrisystem Consumer Experience Team
Reviewed Jan. 26, 2021
Only program I ever used that actually works! The food is pretty good... but you’re not in it for the taste of the food, you’re in it to lose weight!!! Chocolate, ice cream, macaroni and cheese...hamburgers, muffins, works for me????

Hello D'Lu
Thank you for your feedback! We appreciate your positive view and and we're happy to hear that you enjoy our program. If you have any further questions or concerns regarding your meal plan, please feel free to email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. We look forward to helping you!
~ Nutrisystem Consumer Experience Team
Reviewed Jan. 25, 2021
Nutrisystem's system, systems sound so regimented. Nutrisystem blended into the day. And when people tell you the food tastes great, they aren't actors. My boyfriend was on it before. He lost 40 pounds. Said that there was plenty for him to eat. When I looked at all the packages I thought "I'm going to starve". I am very happy with Nutrisystem's system!

Hello Colleen
Thank you for reaching out to us with your review. We appreciate your feedback about the program and sorry to hear that you are unhappy. For us to better assist you, please email us directly at consumerexperience@nutrisystem.com. You can list a brief description of your concern as you did here. We look forward to addressing your concerns.
~ Nutrisystem Consumer Experience Team
Reviewed Jan. 24, 2021
Unhappy with the selections that were sent. Other than a couple of snacks I did not care for the taste of the entrees. Although I got the first order at a discount I felt that the full price would have been way too much for the quality.

Hello Cathie,
Thank you for writing your review. We appreciate your feedback about your experience on the program. We are sorry to hear that you did not enjoy the food. For us to better assist you, please email us directly at consumerexperience@nutrisystem.com. You can list a brief description of your concern as you did here. We look forward to addressing your concerns.
~ Nutrisystem Consumer Experience Team
Reviewed Jan. 23, 2021
did like the cheddar popcorn snack but that was about it. I waited a little longer to return the food and they didn’t want to refund my money but they finally did it. I didn’t lose any weight on Nutrisystem. Returning the food was easy, just sent it back in the cooler that it arrived in except for the perishables.

Hi Betty,
Thank you for reaching out to us with your review. We appreciate your feedback about your experience on the program. We are sorry to hear the weight loss didn't progress as planned. For us to better assist you, please email us directly at consumerexperience@nutrisystem.com. You can list a brief description of your concern as you did here. We look forward to addressing your concerns.
~ Nutrisystem Consumer Experience Team
Reviewed Jan. 22, 2021
Excellent customer service. Like the food. It has variety and tastes good. Every time I call them they do all they can to help me and often I have saved money. It’s one of the least expensive food programs out and well worth it.

Hello Cynthia,
Thank you for taking the time out to write your review. We are so happy to hear you are enjoying the program. If there is anything else we can do for you please email us at consumerexperience@nutrisystem.com. We are happy to help! Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 21, 2021
This is truly a remarkable weight loss program. I not only lost 20 lbs to reach my target weight but lowered my blood pressure and A1C levels. The food is phenomenal, easy to prepare, and the shakes are wonderful! I never got hungry! Definitely worth every penny!

Hi Anna!
Thanks for your feedback. Congrats on the weight loss! We are happy to hear that you are enjoying the program and having success. If there is anything else we can do for you please email us at consumerexperience@nutrisystem.com. We are here to help! Have a great day!
- The Nutrisystem Consumer Experience Team
Reviewed Dec. 9, 2020
Going to the web-site I could not find any way to cancel my subscription. This was very frustrating. I sent an e-mail and rec'd a reply that failed to confirm whether my subscription has been canceled or not. I can no longer afford this program and need to cancel. It should not be so difficult to get a confirmation of my cancelation. I will refuse any future deliveries and complain to my State Attorney General's office if this is not cleared up.

Hello Joanne
Thank you for reaching out. We are sorry to hear about your experience with trying to cancel. We do require verbal confirmation to cancel the account. Please try calling 1-800-585-5483, option 1. You can also reach us at 1-855-496-7705 or 1-866-223-5038. If you are still having trouble cancelling, please email us at consumerexperience@nutrisystem.com with the full name and phone number on your account. We look forward to helping!
-The Nutrisystem Consumer Experience Team
Reviewed Dec. 6, 2020
No matter who you talk with, they continue to ship food. My freezer is full of my daughter's food and it just keeps coming. How much food do they expect one person to eat?!!! We called and asked it to stop, just keeps coming. Read the reviews. This is their system to get rid of their stock. Also continue to charge for it.

Hello Mark,
Thank you for your review. We are sorry to hear about your experience! If you need to delay the next order, you may do so by logging into the account, click on My Account, then Edit Next Order and then Delay My Order. If you are looking to discontinue the plan altogether, you will need to call in at 1-800-585-5483 and get a confirmation number after you cancel. If you have other questions, email us at consumerexperience@nutrisystem.com.
~ Nutrisystem Consumer Experience Team
Reviewed Dec. 4, 2020
Lost ten pounds the first week, 10 pounds over the next 3 weeks and then got stuck halfway to my goal weight. Once I figured out which food I liked, I was able to eat more of what I liked the second month. It's super convenient to have all the meals ready to heat up and eat, the orders were very close to being right every time. I almost didn't my frozen order in time the second month. The system of tracking food and activity is well laid out and easy to understand, as was the whole program. I had a hard time eating all the extra PFs, SCs and Veggies and contacted a counselor. =-( All she said was to cut a morning protein shake in half, it was too many calories, and eat the smaller portions of SCs and PFs... I already couldn't fit all the food in my day and she told me to space out my meals. Mixed feelings about the program. I'd say it's worth a try.

Hello Amy,
Thank you for your review. If you still need help with your meal plan and progress on the plan, please email us at counselingsupport@nutrisystem.com or you can reach a Weight Loss Counselor at 1-800-585-5483, option 2, or through our Live Chat service at www.nutrisystem.com. We are here for you! Have a great day and thanks for choosing Nutrisystem!
~ Nutrisystem Consumer Experience Team
Reviewed Dec. 3, 2020
I received two garlic cheese flatbreads that were completely moldy. I received a letter acknowledging the fact and want to send me two to replace the moldy ones. I would like two more of the same kind. Just not moldy.

Hello Susan,
Thank you for your message. We are so sorry to hear about these moldy items. We take the quality of our entrees very seriously and we want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you and to helping.
~ Nutrisystem Consumer Experience Team
Reviewed Dec. 2, 2020
I received my first box of goodies but did not find the 7 free shakes that came with the box. I emailed support and got a reply a few days later from Allison apologizing for my missing shakes. She immediately placed an order for me and my free shakes are making their way to me. I am very happy with the quick reply back.

Hi Sylvia!
Thanks for your feedback. We are happy to hear that your issued was resolved in a timely manner! If you need help with anything else, please email us at consumerexperience@nutrisystem.com or call us at 1-800-585-5483, option 1. We are here to help! Have a great day!
- The Nutrisystem Consumer Experience Team
Reviewed Dec. 1, 2020
I was not aware my program did not include frozen food. I can't believe it cost me $352.76 for just what I received. I will no longer order from you. I picked ut frozen food when I ordered!!!! I was a member earlier in the year and received frozen food and I paid just as much back then for everything.

Thank you for your review. We are so sorry to hear that your order was not how you wanted it. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.- The Nutrisystem Consumer Experience Team
Reviewed Nov. 17, 2020
Email responses were quick and fair and all issues resolved as promised. Everyone who worked with me was professional. Even with COVID-19 situation the resolutions were very timely. Better than expected. Have highly recommended Nutrisystem to friends and family especially with new flares of infections.

Thank you for your review. We are happy to hear your concern was address quickly and to your satisfaction. Please do let us know if there is anything else we can help you with. You can email us any time at consumerexperience@nutrisystem.com. Please include your name and phone number in the email. Thank you again for your review. Please stay safe.
~ Nutrisystem Consumer Experience Team
Reviewed Nov. 14, 2020
Please cancel my subscription. I am having upset stomach problems with the food especially the beans. The convenience was helpful. I found the menu dull and repetitious I have decided to join a local online weight loss group in my area(It will meet in person after the quarantine is lifted.) Thank-you. Judy

Hello Judith,
Thanks for reaching out to Nutrisystem about cancelling. In order to cancel your account, you will need to call in to do so. We cannot cancel accounts over this site or via email.
To cancel, please call in at 1-800-585-5483. You may also try 1-855-504-0105 or 1-877-629-2946. Representatives are available Monday through Friday from 8am-8pm EST and on Saturday and Sunday from 9am-5:30pm EST.
Have a great day!
- The Nutrisystem Consumer Experience Team
Reviewed Nov. 6, 2020
Updated on 11/06/2020: I did not see a space to respond to Nutrisystem’s reply to my review, so I’m posting it here. Nutrisystem’s reply is factually accurate. The problem, however, as I pointed out in my original review, is that its auto renewal conditions are not clear at the time of purchase. Unless a customer scours the terms and conditions in the pages-long agreement, they will easily miss that they are signing up to pay, in my case, $640 for two months’ of products, rather than $320 for one month of products. They will also likely miss that a penalty of $125 will automatically be deducted from their bank account if they seek to return to the implied agreement.
A Deloitte survey of 2,000 consumers in the U.S found that 91% of people consent to legal terms and services conditions without reading them, and I’m confident that Nutrisystem’s lawyers and marketing team are aware of this. This is why I have reached the conclusion that Nutrisystem’s practices are shady and why I’m going to the trouble to warn potential customers. No need for Nutrisystem to refer me to its customer service dept again; I have lost confidence in their services and am only posting this for the benefit of other consumers, not to communicate with Nutrisystem.
Original Review: Read the fine print very carefully. Embedded deep in the terms and conditions of my subscription, for example, is a clause that says you’re committing to twice the implied financial agreement, and that a $125 penalty will be assigned if you cancel the second auto-delivery. Heather in Customer Service assured me that “95% of customers” read the pages-long fine print before committing, and I believe that to be a generous estimate unsupported by consumer studies. Buyer beware.

Hi Amanda,
Thank you for your review. Members who sign up for auto-delivery receive a discount and are not charged the full one-time order price, so we just ask that they take at least two orders. If a customer would like to discontinue their plan before receiving a second auto-delivery order, we have a standard fee of $125. After the second order though there is no fee to stop the plan. If you would like further assistance please email us directly at consumerexperience@nutrisystem.com.
Reviewed Nov. 5, 2020
I joined Nutritionist plan to be able to shed 10 pound. I was under the impression that the plan has 4 weeks of 3 meals and snacks, however my second order was only for 20 days and overall, although following the plan to the T, I did not lose even 1 pound. So, I cancelled the 3rd order. Thank you, Gabriele.

Hello Gabriele
Thank you for reaching out to us with your review. We appreciate your feedback about your experience on the program. We are sorry to hear the weight loss didn't progress as planned. For us to better assist you, please email us directly at consumerexperience@nutrisystem.com. You can list a brief description of your concern as you did here. We look forward to addressing your concerns.
~ Nutrisystem Consumer Experience Team
Reviewed Nov. 3, 2020
I have sent several emails and been told I have to call someone to cancel this. I’m not interested in talking to anyone about this cancellation. I know they always try to talk you out of it and I have made up my mind. Just cancel my program immediately! Please cancel this now. Thank you.

Hello Gerald
Thank you for your review. We are sorry to hear about your experience with trying to cancel. We do require verbal confirmation to cancel the account. Please try calling 1-800-585-5483, option 1. You can also reach us at 1-855-496-7705 or 1-866-223-5038. If you are still having trouble cancelling, please email us at consumerexperience@nutrisystem.com with the full name and phone number on your account. We look forward to helping!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 28, 2020
I recently asked if Fed Ex would deliver my frozen box Up to my apt. door, other carriers leave packages in the entry way. I am disabled and the frozen box can be a little Awkward to get up to the second floor. Well guess what they delivered it right to my apt. door. Thank you Fed Ex.

Hello Marie!
Thank you for your review! We are happy to hear about your positive experience with the food delivery. If there is anything you need help with please call us at 1-800-585-5483 or email us at consumerexperience@nutrisystem.com.
Stay safe and healthy as well and best wishes on the plan - The Nutrisystem Consunmer Experience Team
Reviewed Oct. 23, 2020
This is the second time you guys have offered an item as a Numi Reward, that is out of stock. But when I email the staff, they are polite and so willing to accommodate the issue. They are great! But why are there so many items on low inventory? No ice cream sandwich for months, not stuffed chicken breasts. It has been very frustrating.

Hello Linda,
Thank you for reaching out to us with your review. We appreciate you bringing this to our attention. We are so sorry to hear that some of your favorite entrees are currently low inventory. We are working as diligently as possible to restock our inventory. If you have further questions, please email us at consumerexperience@nutrisystem.com. We appreciate your feedback, Linda.
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 21, 2020
I attempted to call and cancel when I realized our order was recurring. Your automated phone service wasn’t working for me so I tried to email. The kind sounding response basically told me to call...and the phone system still doesn’t recognize any pressing of option numbers so I’m back to square one! Perhaps when I leave the state of Arkansas next week your system will recognize my iPhone 11 Pro through Verizon’s pressing if the correct option...

Hello Lance
Thank you for your review. We are sorry to hear about your experience with trying to cancel. We do require verbal confirmation to cancel the account. Please try calling 1-800-585-5483, option 1. You can also reach us at 1-855-496-7705 or 1-866-223-5038. If you are still having trouble cancelling, please email us at consumerexperience@nutrisystem.com with the full name and phone number on your account. We look forward to helping!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 20, 2020
I signed up for one month's worth of food and was charged for 2, when asking for a refund they said I would only get back $8 of the $299.98 that was charged for the second order. First month worth of food was not very great and customer service was hard to get ahold of. Definitely wouldn’t recommend to a friend or stranger.

Thank you for reaching out to us with your review. We are so sorry to hear this. We appreciate you bringing this to our attention. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. We appreciate your feedback, Destiny.
~The Nutrisystem Consumer Experience Team
Reviewed Oct. 20, 2020
WATCH OUT! Nutrisystem's website is very misleading about the costs of their monthly plans. The website makes it look like the "two for one" plan is the actual cost. When you see the cost of the plan on the computer it looks like you are getting the two months for one fee, when actually it is a monthly fee. It also hides the $125 cancellation fee that is charged when you find out that it is only a monthly fee and will be charged the same amount the next month. I recommend reading EVERY word on every screen before you sign up.

Hello Scharol,
Thank you for your review. We appreciate your feedback in regards to our BOGO or the Two for One promotion. So we can better assist you with your concern, please email us at consumerexperience@nutrisystem.com. Please include your name and phone number in your email so we can find and review your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you, Scharol.
- The Nutrisystem Consumer Experience Team
Reviewed Oct. 18, 2020
The hoops you have to jump through to cancel is ridiculous. I had to request three or four times and continued to get the run around about having to call! I was not about to call and just wanted to cancel my auto delivery, not another speech about postponing etc. Definitely won’t be joining again if it is this difficult to cancel.

Hello Lindsey,
Thank you for your review. We are sorry to hear about your experience with trying to cancel. We do require verbal confirmation to cancel the account. Please try calling 1-800-585-5483, option 1. You can also reach us at 1-855-496-7705 or 1-866-223-5038. If you are still having trouble cancelling, please email us at consumerexperience@nutrisystem.com with the full name and phone number on your account. We look forward to helping!
~ Nutrisystem Consumer Experience Team
Reviewed Oct. 18, 2020
Loved Nutrisystem for a while...Then it became evident my requested food selection could not be met! Crazy!! I’m sorry you are experiencing challenges but certainly this is your business and the diet plan the client selects should be met! Sadly, I’m tired of it getting what I’m paying for.

Hello Heidi,
Thank you for your feedback. We are so sorry to hear that you were not able to get the meals you requested. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Reviewed Oct. 16, 2020
At my initial sign up I was not provided specific information regarding the money back guarantee/the break down of cost (14 days is not long enough, I had hardly had one day of meals, the starter one week meal does not come until the second shipment, it needs to be 30 days). I was told how the payment would be. Just not how it applied to the Guarantee. One of my problems had to do with the shipping time of the frozen items (too long arrived thawed). Yes they did replace it but it took another delay.
I initially explained to the phone representative a dietary issue but both the frozen and regular shipments had product in them that I could not eat even though I made another call the wrong items continued for one more shipment, the replacement frozen and the second frozen routine shipment. Yes, they did eventually replace those items (again unneeded delay and inconvenience). Last the food taste is only fair to not so good) their individual food ratings don't match mine. I have found thanks to them, that if you can make yourself eat smaller portions of (good for you) food that you can choose at the store, low fat, low calorie, low sugar, you don't need them or any other diet food meal delivery. I did ask for a partial refund, I didn't get what I felt was right but they did send something.

Hello Ed,
Thank you for reaching out to us with your review. We appreciate your feedback in regards to our shipping time frame. We are sorry for any inconvenience caused in attempting to receive your frozen orders. For us to better assist you, please email us directly at consumerexperience@nutrisystem.com. You can list a brief description of your concern as you did here. We look forward to addressing your concerns.
~ Nutrisystem Consumer Experience Team
Reviewed Oct. 7, 2020
I lost 40 lb since March, feel great and look better. Thanks for the program, will refer others. Had a great experience and got back in time with my body and my health. Food was tasty with some better than others. I would highly recommend this program for anyone struggling with their weight. Thanks again.

Hello Coru,
Thank you for reaching out to us with your review. We appreciate your positive feedback. Congratulations with the weight loss we are so happy for you! Keep up the great work! -The Nutrisystem Consumer Experience team
Reviewed Oct. 2, 2020
I am overall happy with the product. When I have had issues, either crushed in shipping or just did not taste quite right, the team has provided excellent service with replacement items and a genuine desire to make "it" right.

Hi Eileen!
Thank you for sharing your positive experience with us! We are happy to hear you received the support and assistance you needed! If you ever need anything else, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. You may also reach us at 1-800-585-5483, option 1 and through our Live Chat service at www.nutrisystem.com. We look forward to helping!
- Nutrisystem Consumer Experience Team
Reviewed Oct. 2, 2020
Quick response to my question about my shipment and excellent contract information for resolving my question. Bernadetta is an asset to Nutrisystem and would be very happy to have her resolve my problem anytime in the future. Thank you in advance.

Hello Barry!
Thank you for your sharing your positive experience with one of our representatives! We are very happy to hear that you received the assistance you needed. If you ever need anything else, please email us at consumerexperience@nutrisystem.com and include the full name and phone number on your account. You may also reach us at 1-800-585-5483, option 1 and through our Live Chat service at www.nutrisystem.com. We look forward to helping!
~ Nutrisystem Consumer Experience Team
Reviewed Sept. 28, 2020
The website doesn't have an option to cancel/discontinue the program. You have to call to cancel. It doesn't even tell you to call, just had to figure it out. You not to provide an easier way to cancel your service. Even the phone call takes you in circles, long wait times.

Hi John,
Thank you for reaching out to us with your review. We appreciate your feedback in regards to our cancellation procedure. We are sorry for any inconvenience caused in attempting to cancel your auto delivery plan. So we can better assist you with this please email us directly at consumerexperience@nutrisystem.com. You can list a brief description of your concern as you did here. We look forward to assisting you ~ Nutrisystem Consumer Experience Team
Reviewed Sept. 23, 2020
While the food is good and I did achieve results (not nearly what was advertised), I'm ultimately dissatisfied with my experience due to the habitual late deliveries. 7 months, 7 late deliveries. No calls. I call them, can't talk to a human being, and get recorded excuses about current high demand for their services. Meanwhile, the company continues to advertise and seek new customers when they can't take care of existing customers. Here's the bottom line, folks: A lot of the foods are really good. Portion sizes are infuriatingly small and leave you hungry all day every day. Even if you follow the recommended supplementation of fruits and vegetables, eggs, etc. I was willing to tolerate the starvation. But I don't think anybody should have to tolerate habitual late deliveries without even so much as a courtesy phone call. - I would not recommend Nutrisystem. I'm already shopping other companies.

Thank you for reaching out to us with your review. We apologize to you for what you experienced with the food delivery and our plan overall. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. Please briefly describe the nature of your concern as you did here. We appreciate you bringing this to our attention. We look forward to assisting you and resolving this for you.-The Nutrisystem Consumer Experience Team
Reviewed Sept. 19, 2020
My husband and I spoke with Alisa this morning. We both want to convey how comfortable she made us feel. Very informative and showed great empathy. Helped with written information by sending to our emails. Made us much more comfortable using the system and a feeling that we can do this. Five (5) Stars.

Hello Valerie,
Thank you so much for reaching out to us with this glowing review of our Weight Loss Counselor. We appreciate you taking the time to leave this review. We passed this on to Alisa as well as her supervisor. We wish you both all the best as you both continue your weight loss journeys. Should you need us for anything you can reach us at consumerexperience@nutrisystem.com~ The Nutrisystem Consumer Experience Team
Reviewed Sept. 16, 2020
Ordered Premium Select Your Own Product on Two for One Plan - 09.13.20. Spent well over an hour making selections, even correcting items they slipped in. Gave all information for making the purchase. Did a review of the order, which bore no resemblance to my order. Rejected the order and canceled it - got web response that the order was canceled - 09.13.20. Wrote an email to customer service requesting verification order was canceled 09.13.20. Got a response from customer support that the order cancellation was verified 09.14.20. Saw on my bank statement that the order was still Pending 09.14.20. Got an email from Nutrisystem that my order was being processed - 09.15.20. Got an email from Nutrisystem that my order had been shipped 09.16.20.
Called Nutrisystem 09.16.20 and went over my order and was told that my Auto-delivery was canceled NOT the order itself - Reviewed the emails again and same response - that I would have to return ship the shelf food (but not the frozen food) and when they received it they would refund the money. Asked to speak to a manager and was told OK. After a couple of minutes I asked were they still there, she said she was waiting to hear back from her manager but had no idea how long that would take.
Called FedEx with the tracking number and asked that they stop the shipment whereever it is and Return to Sender 09.16.20. Sent a Recap email with all the supporting documentation and asked this be addressed up the chain of command 09.16.20. Received an email from Nutrisystem that due to high volume that they would respond when they could 09.16.20. Met with the bank and asked them to flag the submission 09.16.20.

Hello David,
Thank you for your review. We are so sorry to hear about any confusion regarding the cancellation of your account. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find and review your account. Also, please include a brief description of your issue as you have described here. We look forward to hearing from you, David.
- The Nutrisystem Consumer Experience Team
Reviewed Sept. 8, 2020
When I ordered Nutrisystem they said you could lose 18 lbs in 2 months. I lost 9. The second month food was two weeks late so I had to try to figure out what I could eat in the meantime. The food they send you is awful. Every time I opened a package I wanted to throw up the smell was nauseating the portions were so small and yet loaded with calories you had to supplement with veggies and fruit which added more calories. After I received the 2 nd months food I had to make myself eat it. Their customer service was so bad when you called it took45 min to speak to an actual person who really didn’t help much. All in all I certainly would not recommend it to anyone. I’ve been on many diets and this is the worse one ever!

Thank you for reaching out to us with your review. We apologize to you for what you experienced with our diet and the service provided when you called us for assistance. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. Please briefly describe the nature of your concern as you did here. We appreciate you bringing this to our attention. We look forward to assisting you and resolving this for you.-The Nutrisystem Consumer Experience Team
Reviewed Aug. 29, 2020
Very disappointed with this system right now. Received frozen food today and it was all warm and thawed. My order took 5 days to be delivered. You would think paying all that money they would ship the frozen food overnight. Tried to call the call center but of course they are closed for the day and the online chat directed me to call the call center. What’s more annoying is after spending $350 on food I now need to go buy my own food that I’m sure they won’t replace the money for that because they took too long shipping my order and I have to wait until tomorrow to be on hold to talk to a love rep. My advise find another program. They do not have the support staff or call staff to help you when you need it.

Hello Matt:
Thank you for your review. We are so sorry to hear that your order arrived melted and about your experience in trying to reach up by phone. We want to help you resolve this. To better assist you, please email us at consumerexperience@nutrisystem.com.Please include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.We will get this resolved for you.
Reviewed Aug. 27, 2020
I had used Nutrisystem about 20 years ago with great success so thought I'd try it again. As before, I am highly pleased with the program and recommend it for weight loss. My loss has been slow but study but I feel that is the safe way and I love 98% of the meals I choose for myself. I will continue to use this system until I reach my goal of a 40 lbs weight loss. I am reading so many complaints about the service but I have never had a problem. My food comes frozen solid and on time and when I call Customer Service, I have never had a problem getting satisfactory answers to my questions. The food is very tasty and healthy!

Hello Linda,
Thank you for your feedback! We appreciate your positive view and and we're happy to hear that you enjoy our program. If you have any further questions or concerns regarding your meal plan, please feel free to email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. We look forward to helping you!
~ Nutrisystem Consumer Experience Team
Reviewed Aug. 22, 2020
I have had a good experience with the food quality and getting used to what I like from them, as well good weight loss experience. However, I have had consistent issues with their system resetting my shipping address to a wrong address, calling their toll free number means you do not get a clear prompt as to which number reaches customer service. They seem unable to address the issue of their system resetting my shipping address I enter. Emailing their customer service department gets you a response in two days. The first two shipments I received in good timing, the last two have been slow in delivery and I actually ran out of their supplies, am frustrated with issues they seem unwilling to fix and lately getting slow and sloppy in their delivery. Never will understand why some companies advertise like crazy but do not take care of their current customers needs. Ordered some HMR from Amazon to eat whilst waiting on the next shipment. Geez.

Kent,
Thank you for your reply! We apologize for any unforeseen delays within our response time. Our Consumer Experience Team is working diligently to address your concerns emailed, regarding your shipment and account. If immediate action is required, please feel free to use our chat services at www.nutrisystem.com or call in at 1-800-585-5483 option 1.
-The Nutrisystem Consumer Experience Team
Reviewed Aug. 16, 2020
Updated on 08/18/2020: Nice pleasant public response but here is the list of the unanswered issue that isn't resolved. Last orders arrived on the 12th and the 15th of July. That means I run out of meals on Aug 9 and Aug 12. The new order arrived half on Aug 12 and the other half is supposed to arrive on Aug 20 (we’ll see). The date of half the meal plan of an arrival 9 days out from the first arrival is unacceptable. Covid has been going on for 5 months, so for Pete’s sake, the excuse of using Covid isn’t valid, especially since it isn’t a surprise that my order is needed to arrive 4 weeks after the previous arrival.
There was no delay in taking my money for the order. Plan ahead and if anything else, have someone available to answer a phone call. I am out of half my meals, which is all of some of the daily plan for at least a week for a plan that is supposed to be consistent. Please don’t tell me about the 2 days of meals that I plan myself, because I already took that into account.
Original Review: The rest of my order hasn’t shipped yet and I ran out of food last week. I’ll be without the food at least two weeks before I get the shel items. It shouldn’t be a surprise that I need food in 4 weeks. Unacceptable to try to stay on a plan when the food doesn’t arrive. Get as many people as possible to make money then drag on getting future shipments out before the previous food runs out.

Hello Don,
Thank you for your review. We are so sorry to hear that you have not received your order yet and are out of meals. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Reviewed Aug. 4, 2020
Snacks (chocolate pretzels) and some Nutrisystem bars arrived melted. Said I could customize my order and after doing so was charged 3x what I originally paid. I was told by email it was time for my next order and that I was allowed to customize it and I did so pursuant to the email. No response to my emails and was on hold for more than 45 minutes, never spoke to anyone so I left phone messages like the message said I could (never a call back) and the online chat feature doesn’t work.
I wanted to speak to someone about my shipment problems but there was no such phone option which resulted in my being transferred from department to department with still no resolution to my problem. They are very good at deceiving you into purchasing additional product without being clear that you are ordering extra food. I was only able to talk to someone when I got an automated call telling me my next shipment was on its way. I again waited over 15 minutes to speak to someone. Was told they would cancel my service as requested but I was on the hook to pay for the shipment that was on the way. Only offered to buy back food (not frozen) from the previous shipment that I still had. They will determine how much a refund I receive when I send what I have back to them. BUYER BEWARE!

Thank you for your review. We are so sorry to hear about your recent experience with our company. We want to help you and address this concern. So that we can better assist you with this,please email us at consumerexperience@nutrisystem.com. Please include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.-The Nutrisystem Consumer Experience Team
Reviewed Aug. 1, 2020
My shipment of frozen food arrived completely thawed. No surprise because there was NO DRY ICE in it. I was on hold with customer service for 30 minutes only to have the person who picked up pretend like they couldn’t hear me for about 30 seconds. Loud pop music in the background as they shouted “Hello? Hello?” Before I got routed to voicemail. I paid almost 400$ for this stuff, and it’s not even that great but I was willing to stick to the program for another month. I’m better off getting fresh food. Now if only I could get some help getting my money back for a mistake that wasn’t mine..

Hello Jade,
Thank you for your review. We are so sorry to hear that your order arrived melted and about your experience on the phone with us. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Reviewed July 31, 2020
I ordered my meals 2 months ago, when it got delivered everything that was cold was hot. I called for 3 days. Couldn’t get ahold of anyone! I finally got in touch with someone and they told me where to send the food to. Anyways I sent back the food, after 2 months I haven't got my refund. I call them almost everyday fighting for my money back! No one has helped me, I get the run around each time. This is the most horrible business I have ever dealt with! Just please save your money if food isn’t tasty at all! The customer service is sucks *** and they lie when they tell you a refund is guarantee!!!

Hello Katelynn,
Thank you for your review. We are so sorry to hear that you received melted meals and are still waiting for a refund. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find and review your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Reviewed July 31, 2020
I wasn't sure how many shakes I would receive on first order? Now I know. The invoice was not clear on the record of the first bill. Thanks for the quick response to my inquiry. Have good day and hello from Vegas.

Hello Mark,
Thank you for your review. We are so sorry to hear our invoice was not clear. We will pass on this feedback to the right department for you. We are happy you have the answer to your inquiry now. If you need further assistance, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Have a great day, Mark!
~ Nutrisystem Consumer Experience Team
Reviewed July 30, 2020
I'd like to see more vegetarian choices. I've been on the plan since January 2019 and only 1 vegetarian item has been added. A lot of the meals are too spicy for me so I'm limited in my choices. I really dislike the stuffed shells due to the taste. Thank you.
Linda

Hello Linda,
Thank you for your feedback for more vegetarian meals on our plan. We appreciate this feedback and will pass it along to the right department. If you need replacements for any spicy meals you cannot eat or do not like, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. We look forward to helping you!
~ Nutrisystem Consumer Experience Team
Reviewed July 29, 2020
The food made me sick from the first day and when I went to cancel for the second month I was charged an early termination fee. Customer service is NONEXISTENT. The phone rep was completely noncaring and arrogant and nasty.

Hello Gerry,
Thank you for your review. We are so sorry to hear about your experience with us and our foods. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can review your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Reviewed July 26, 2020
Evangeline was very professional, knowledgeable and helpful! I called to get additional guidance for foods and she was able to send me the information I needed. Evangeline also gave me the website information to be able to look up recipes to support my weight loss efforts.

Hello Sharon,
Thank you for your feedback and review. We are happy to hear of your positive experience with one of our representatives! If you need any further help, you may email us at consumerexperience@nutrisystem.com and please include your name and phone number in your email so we can find your account. Thank you for choosing Nutrisysten, Sharon!
~ Nutrisystem Consumer Experience Team
Reviewed July 26, 2020
The food was ok; however, when I only want to loose 20 pounds and I’m that overweight to begin with, I can’t be eating pizza, cupcakes and chocolate. I only lost 8 pounds and then started gaining weight again. The food is unhealthy too. No one should be eating that much sugar and it was basically junk food. Sorry I went with Green Chef and love the food so much better.

Hello Sallie,
Thank you for your review and feedback about our plan. We are so sorry to hear that you did not find our foods healthy and that you were not able to maintain your weight loss. We appreciate your feedback. If you need assistance with your weightloss and maintenance, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account.
~ Nutrisystem Consumer Experience Team
Reviewed July 24, 2020
I received a prompt response to my request and I am very satisfied. I have bought from Nutrisystem for quite some time and have always been pleased with my orders and with their responses to my emails. I would recommend Nutrisystem.

Hello Susie,
Thank you for reaching out to us with your review. We are so happy to hear you have had a good experience with us. We here for you, if anything is needed. You may email us directly at consumerexperience@nutrisystem.com, chat in with one of our Online Support Representatives or call in at 1-800-585-5483. Have a great day!
Stay safe! -The Nutrisystem Consumer Experience team
Reviewed July 23, 2020
When I called to order Nutrisystem I was told I'd get a discount if I ordered 2 months instead of one, so I did. Food wasn't great but I was sticking with it. I couldn't get a hold of a live person on the phone so after wasting my time & phone minutes holding for 30-45 minutes at a time I realized I wasn't going to get any support/counseling, which is supposed to be included in the price.
My 2nd shipment was being shipped too soon, I contacted them and asked if it could be postponed for one week, instead they rescheduled for about 2 weeks later. So I called on 6/23 and spoke with Dawn, I explained that I was very unhappy with everything and rather than postponing that 2nd month I wanted to see what I could do in terms of a credit back to my credit card. She told me she'd stop the frozen shipment & that when FedEx delivered the dry shipment to refuse it; she then assured me - multiple times - that I'd be getting "at least" a $155.96 credit back to my card.
Here it is a month later, food was returned, email is still taking a week to get a response & no credit. I just called & held for a live person who told me that Dawn's notes had nothing about a credit, that my 2nd month was "free" so a credit was out of the question (which I'd not been told when I ordered), that we were on the phone for 20 minutes & she had other customers to take care of, when I asked for another number or email to contact corporate she said "I AM corporate" when announced herself as a weight loss specialist or some such nonsense - then said in no uncertain terms that I would NOT be getting a credit an practically hung up on me.
I am out FIVE HUNDRED DOLLARS!!! FOR ONE MONTH OF LOUSY FOOD & multiple headaches & stress! Honestly, if I knew that 2nd month was "free" and I'd get no credit, why in the world would I have sent it back? These people lie, their service is atrocious, and I just want what I was promised, which is that credit - that month of food wasn't worth $350, which is what it would work out to with the credit, without it I can't believe they really thinking charging me $500 for one month of food is fair - they have no ethics and I resent them playing me for a fool with their lies. Do yourself a favor & try NOOM or any other diet, you can find plenty of them, I'd avoid Nutrisystem like the plague!

Hello Shelley,
Thank you for reaching out to us with your review. We appreciate you bringing this to our attention. We certainly do apologize for your experience. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. You can also reach us by phone at 1-800-585-5483.Please wait until all the options have been listed before pressing Option 1 followed by Option 8. We thank you for your review and your feedback.
-The Nutrisystem Consumer Experience Team
Reviewed July 21, 2020
I decided to give nutrisystems a try. They had a guarantee you would lose 10 pounds in 2 months or your family money back. What a joke. I followed the plan to the letter. Downloaded the program. Kept track of everything. First week lost 1 pound. Very disappointing since it was billed as the quick start week and supposed to shed the most of weight. The second week. Nothing. Third week, 1 pound. Fourth week 1 pound. Tried to contact a counselor but had no success. Got an automatic response saying make sure to drink all water and track all food. Which I was already doing. Was set up for auto delivery however the next week's meals were delivered a week late. I was able to go to Walmart and purchase a "quick start" kit. That got me through. The next 4 weeks yielded the same. I lost a total of 7 pounds in 2 months. Horrible customer service. Food not delivered on time. Results not as promised.

Thank you for reaching out to us with your review. We are sorry to hear of your experience with our weight loss plan and company. So we can better assist you with this concern and resolve this as quickly as possible for you please email us at consumerexperience@nutrisystem.com. Please include your name and phone number so that we can locate your account to help you. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team
Reviewed July 20, 2020
I received 4 shipments of frozen food without dry ice, hence, not frozen. The food is great, but their customer service is by far the worst I have encountered! I tried contacting them multiple times multiple ways. finally got a person and he did fix the current issue, but I asked to speak to someone about their customer service, then I went on chat, I even contacted some higher up employees via LinkedIn, NO RESPONSE! I lost 45 pounds, still have about 15 to go, but am going to do it without Nutrisystem. Already have and am still losing, so they are not the end all of dieting! If you want to do it, you can!!!