Nutrisystem Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Nutrisystem
Welcome to Weight Loss That Works. For over 40 years, we’ve helped millions of people lose weight and find the lighter side of life. With easy-to-follow plans featuring balanced food shipped straight to you, plus the support you need to succeed on your own terms, Nutrisystem provides real weight loss results you can count on.
- Meals shipped to your door
- Vegetarian and diabetic options
- Affordable
- No in-person support
Nutrisystem Reviews
Filter by Rating
- (1,571)
- (353)
- (305)
- (429)
- (1,352)
Popular Mentions
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,880,395 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 12, 2020
Your food products were excellent and filling. Your program allows weight loss as a pleasant experience. Your customer service is terrible. For that reason I have been attempting to cancel my membership. When I was unable to do that by phone or internet I email your customer services department which once again can through with directions to call and select an OPTION that does not exist on your recorded phone service.
Hello Patricia,
Thank you for feedback. We are sorry you want to cancel. In order to cancel your auto-shipment of future orders, you will need to call in to give verbal confirmation. We cannot cancel accounts over email or the internet.
To cancel, please call our Program Consultants at 1-800-585-5483. You may also try 1-855-504-0105 or 1-877-629-2946. Our hours are Monday-Friday 8am-8pm ET and Sat-Sun 9am-5:30pm ET.
- Nutrisystem Consumer Experience Team
Reviewed June 11, 2020
I am so pleased to know that when I received a frozen shipment that had no ice and the food had defrosted, it will be replaced as soon as possible. I've had good success using this food to lose weight and just like the advertisement it tastes good and very easy to prepare.
Hello Thomas,
Thank you for taking the time to write your review! It is greatly appreciated to hear positive feedback from our customers and help them continue their weight loss journeys. If you have further meal plan questions, you are able to chat in or email our counselingsupport@nutrisystem.com When sending an email , please remember to include a brief description, along with your name and phone number on your account.
Have a great day, Thomas!
~ Nutrisystem Consumer Experience Team
Reviewed June 11, 2020
I saw an ad on QVC for Nutrisystem. I purchased a plan which was to be broken down into two payments and that was it. Nutrisystem continued to send me food after the designated period and continued billing me. The first time I saw the extra bill was in May. I tried over ten times to contact them and was holding for like 40 minutes at a time. I received no help in resolving the matter because nobody was ever available to speak to me and they kept citing "because of Covid 19."I logged into my account with them and again there was no place for me to cite my concerns and ask them to refrain from charging me/cancel etc.
Eventually, I went online and got their corporate headquarters number (215) 309-1747. I pretended to be a new customer. Immediately, I was able to speak to a customer service representative. I told him of my situation and threatened to close my bank account etc and only then was I able to get some resolution.I am an upfront person and when people try to trick me etc, it stays with me. I will never buy from these people again.
Hello Gynett,
Thank you for reaching out to us with your review. We appreciate you bringing this to our attention. We want to help with this. We would like the opportunity to resolve this with you. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. Please include your name, address and phone number so we can locate your account in order to help you. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team.
Reviewed June 10, 2020
I return all the products you sent back. All the products, 7 times cancelled my subscription, even paid out of pocket for the returns and later was my only 2 refunds were processed then recalled. Please let me know what was the reason for it and I demand all money back. Your company had no right to do this without informing me. Please look through your inventory for packages return back with OKSANA ** name on them. They all are from me and sent back my money.
Hello Roksolana,
Thank you for reaching out to us with your review. We appreciate you bringing this to our attention. We want to help with this. We would like the opportunity to resolve this with you. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. Please include your name, address and phone number so we can locate your account in order to help you. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team.
Reviewed June 7, 2020
I want to cancel my order. I cannot use your food. It raised my blood sugar and I had go to the emergency room due to high sugar content in your food. I cannot eat your food and it makes my ** stink and I am constipated even eating salads all day.
Hello Neil,
Thank you for your review. We are so sorry to hear about your experience and that you wish to cancel. In order to cancel your auto-shipment of future orders, you will need to call in to cancel your account.
To cancel, please call our Program Consultant at 1-800-585-5483. You may also try 1-855-504-0105 or 1-877-629-2946. We are available Monday through Friday from 8am-8pm ET and Sat and Sun 9am-5:30pm ET.
~ Nutrisystem Consumer Experience Team
Reviewed June 5, 2020
I need to know what foods to put together! I'm not happy with the frozen food! There is way too much sodium! The best thing going for me is the drinks! I’m very disappointed! Tried to get help to no avail! Would not recommend to anyone else!
Hello Naomi,
Thank you for reaching out to us with your review. We appreciate you bringing this to our attention. We want to help with this. We would like the opportunity to resolve this with you. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. Please include your name, address and phone number so we can locate your account in order to help you. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team.
Reviewed June 5, 2020
Missing ordered items. Getting through via the telephone is at times difficult. So many different numbers to call, so many prompts to choose from. However once connected to the correct person, my concerns were quickly and professionally addressed. I was totally satisfied with my results. An added bonus was my assistant was friendly, cordial and empathic.
Hello Meridyth,
Thank you for reaching out to us with your review. We appreciate you bringing this to our attention. We want to help with this. We would like the opportunity to resolve this with you. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. Please include your name, address and phone number so we can locate your account in order to help you. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team.
Reviewed June 5, 2020
I have been with this program for over 2 years and have lost weight. However, when there is an issue the customer service is horrendous. The phone wait time is over 30 minutes and then you get disconnected. You send emails to the customer service department and get no response. I received a frozen ala carte order and it was completely thawed with no dry ice in the container. This is totally unacceptable and I will voice my concerns to everyone I meet.
Hello Elizabeth,
Thank you for reaching out to us with your review. We appreciate you bringing this to our attention. We want to help with this. We would like the opportunity to resolve this with you. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. Please include your name, address and phone number so we can locate your account in order to help you. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team.
Reviewed June 3, 2020
I purchased the 30 day plan. This is 30 days supply of food and counselors available at any time. I received my first months food and there was only enough food for 20 days and not a full 20 days. The plan also does not include the fact that you are supposed to eat 4 snacks a day that you have to purchase yourself - also received pancakes and bagels that have no syrup or cream cheese (which is suggested that I use Nutrisystem's). I am supposed to add meals with salads but no dressing is supplied (again suggested I use Nutrisystem's dressing). This plan was advertised as "30 day plan for only $10 a day" but that is not the case when I have to add several items to my menu - at least another $300 worth.
When I tried to call them - I got a message saying that due to pandemic the offices are closed and they are not taking phone calls (but even though there is a pandemic they had no problem taking my order and charging me for it- I sent emails that were supposed to be replied to in 24 hrs and they were not- I tried chat a few times and was on hold over an hour before I finally spoke to someone that said that they only supply 20 days of food and you are supposed to provide your own meals for the other 10 day!!) Why would I pay for that?? And how is that $10 a day!!!! When I signed up for this and purchased this plan every time I tried to read what I was getting and what I needed to do I constantly had pop up adds popping up to distract me. Just trying to order this I had to deal with about 30 pop up adds.
I was leery about this - why are they trying to sell me more food when they are supposed to supply me with what I need?? The answer (on the adds) was that once you achieve your weight loss goal you could continue to order stuff you liked. I don't have enough room to add about how terrible the food is. The pictures online are NOT what you actually get - NOT EVEN CLOSE!! So basically Nutri System is just an online shopping mall for Very Crappy Food. If you want to actually do the 30 day diet plan you need to know that it will cost the price of their food + 4 snacks/veggies a day that you purchase+ groceries for 10 days of food + add ons that nutri system offers for the meals that they sent you, unless of coarse you like your waffles, pancakes and bagels dry!
And oh yeah they let you know that the shakes they have are needed for successful weight loss and diet- you also have to purchase those separate. Overall their 30 day plan will cost you about $700 - take that in, that is terrible chincy food for one person on a diet for one month. If I knew that I had to purchase and prepare my own meals I would have just went online and looked up a good diet plan!!!!
Thank you for reaching out to us with your review. We appreciate you bringing this to our attention. We want to help with this. We would like the opportunity to resolve this with you. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. Please include your name, address and phone number so we can locate your account in order to help you. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team.
Reviewed June 2, 2020
I am beyond thrilled with the counselors with whom I communicate on a daily basis since our Down Syndrome daughter is having the time of her life having been on the program five years ago. We are getting ready for her summer clothes now and what better way to do it than with Nutrisystem.! I now completely understand when your advertisement says "And you get to eat six times a day!" So absolutely true!!
Thank you for reaching out to us with your review. We appreciate your feedback. We are so happy to hear this! Please let us know if you need any support from the Counseling Team. You can call us at 1-800-585-5483 or chat with us live through chat feature found on www.Nutrisystem.com. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team
Reviewed June 2, 2020
Some time ago I emailed and Kelly replied. I reported I was disappointed that many of the pizzas I get have very little filling. I was told to do what I did. Send a lot number and description. Quality of your products should be under closer control. The image was in the last email.
Thank you for reaching out to us with your review. We appreciate your feedback. It is very important to us. So we can better assist you with this concern please email us at consumerexperience@nutrisystem.com. Please include your name and phone number so that we can locate your account to help you. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team
Reviewed May 29, 2020
I received 20 days worth of food, 10 days ago. I couldn’t identify the first week, then I realized that it must have been shipped separately. I have tried chatting, texting, emailing and phoning....nothing works. I should not have been charged for food that has not been shipped.
Hello Nancy,
Thank you for writing us. We want to help you with your shipping conerns. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you and helping you with the plan.
~ Nutrisystem Consumer Experience Team
Reviewed May 27, 2020
I sent an email with questions and the response from Bernadette ** told me to call the Customer Service number, which I did with the following result: I was unable to use any option in the phone queue to reach a live representative – even following your instructions of selecting Option1 then Option 5. Same loop stating that I can call Customer Service for help, which is, of course what I was doing. What do you suggest now?
Hello Ron
Thank you for writing us. We want to help you with your questions about the program. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you and helping you with the plan.
~ Nutrisystem Consumer Experience Team
Reviewed May 27, 2020
Within 24 hours of receiving the two packages (frozen and non-frozen), it became clear to me that this would be NO DIFFERENT than any of the low-calorie diets that I had failed at (or, rather had failed me) over the past 35 years. None of that was clear from ANY of the TV advertising, which reduces it all to inaccurate simplicity: "You eat the food, you lose the weight." Well, no. It isn't quite that easy.
In any case, I contacted Customer Support the next day to cancel further shipments, and I was told that because I had signed up for a "special discount," I would HAVE to accept delivery of the second month's shipment or be liable for repaying the discount, which was $125.00. I had not eaten more than one day's worth of food from the special seven-day start up package. I had not touched any of the rest of the non-frozen or frozen food (which is safely frozen in my freezer). I would LOVE to return the unused portion (about 29/30th's) of the food, but I know they will not accept it. I plan to donate it to the local food bank, but I will not be accepting a second-month shipment. Why should I do that, when I know I'm not going to eat it anyway, but only donate it to the local food bank?
Whether the diet is effective for some people or not is not the issue. Right now they have a completely dissatisfied customer whom they are not inclined to provide satisfaction to. The only reason a company would try to extort an ADDITIONAL $125 from a customer after finding out the customer was unsatisfied with its product is because they KNOW they'd have a flood of dissatisfied customers quitting.
The food itself is worth nowhere near the $399.89 they charged me. Trying to force me to take more means they have an inventory they can't get rid of and need to clear out shelf space. Where Nutrisystem is concerned, CAVEAT EMPTOR.... let the buyer beware! I wish I had. Just searching for a simple "satisfaction guaranteed" provision would have been a favorable sign. Clearly, they don't care about it, though.
Hello Bill,
Thank you for your review. We are so sorry to hear about your disappointment with our program. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you and helping you with the plan.
~ Nutrisystem Consumer Experience Team
Reviewed May 26, 2020
The food's nothing like you show on TV. Frozen food is nasty, and gross tasting, I'd like to see Marie Osmond eat it. All the food is loaded with carbs. It kept me from going to the grocery during Coronavirus shut down.
Thank you for reaching out to us with your review. We appreciate your feedback. So we can better assist you with this concern and going over the benefits of consumimng low glycemic carbs please email us at consumerexperience@nutrisystem.com. Please include your name and phone number so that we can locate your account to help you. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team
Reviewed May 26, 2020
I know that during my first month I received the starter kit and however many meals. That month is over. I received my second month's shipment and discovered I only get 20 days of meals. I submitted the question, to confirm I received the correct amount, and received an answer that I did. So I am paying what I am paying for 2/3 of the month. For 66% of the month. That is completely insane and unacceptable. I was ok with 3/4 weeks; 75% of the month. I cannot settle for 2/3 of the month. As much as I hate to, because the program works for me, I will be calling to cancel my future shipments.
Thank you for reaching out to us with your review. We appreciate your feedback. So we can better assist you with this concern please email us at consumerexperience@nutrisystem.com. Please include your name and phone number so that we can locate your account to further help you with the price of the plan and what is included in the monthly price. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team
Reviewed May 26, 2020
Great service and they worked with me on a specific issue that I had, also was excellent follow up. They were very busy so the hold time was long but were very prompt with email communication. Thank you so much, jdy.
Hello Jeff:
Thank you for reaching out to us with your review. We appreciate your positive feedback. So we can better assist you with this concern please email us at consumerexperience@nutrisystem.com. Please include your name and phone number so that we can locate your account to help you. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team
Reviewed May 22, 2020
My orders came missing items and I could not connect with online chat or phone so I sent email. Honestly I was a bit grumpy I'd been having a difficult day. My email was answered within hours and because of the difficulty contacting anyone Nutrisystem unexpectedly added extra items. What amazing customer service. I have not been losing fast and that is my fault because I was not eating enough and didn't believe counselor who said I should add more of recommended foods. Honestly, I was afraid to go out during the virus.
Finally in my PPE I bought vegs and fruit and cottage cheese. Immediately I started to lose again. The food surprised me that it was good and the food I did not like I could change before my next order. The virus and wanting to start my own construction business was the catalyst to get back in shape. You are all so kind and helpful. I tell everyone about the program. Unfortunately I stay home as much as possible so they haven't seen me yet but just wait. You all rock! I so believe in you and the program. Any chance of adding fish (salmon)? And thank you for going the extra step and changing my day from grumpy to fantastic.
Hello Judy,
Thank you for taking the time to write your review! It is greatly appreciated to hear positive feedback from our customers and help them continue their weight loss journeys. If you have further meal plan questions, you are able to chat in or email our counselingsupport@nutrisystem.com When sending an email , please remember to include a brief description, along with your name and phone number on your account.
Have a great day, Judy!
~ Nutrisystem Consumer Experience Team
Reviewed May 18, 2020
I began this program thinking it would curb my grocery shopping needs. I didn't do enough research. 1) The food is processed with high salt content, and high carb content and you are expected to add in all your vegetables, fruits and often protein. For example, a small portion of instant mash potatoes is considered their offering for lunch. You add everything else. 2) The web site is focused on an effort to sell you something more.
3) It was extremely difficult to get through to anyone via phone with questions and I found that they simply referred me back to their web pages which I found difficult to maneuver through. I could find no reading material to simply walk me through the program and expectations. I was told online they'd send me some. I never received it. The comparison between what they provide in customer service and the responsiveness I got when I worked with Weight Watchers is like night and day. Nutrisystem makes is very difficult to unenroll and penalizes you if it's not done in a specific time frame. 4) The cost varies wildly. No matter what you pay, you're paying too much. You'll see a better deal the next day online and you can't go back and negotiate with them...partly because you can't get a person to talk to unless you sit on the phone for long waits. All in all, an extremely disappointing experience.
Hello Brenda,
Thank you for your review. We are so sorry to hear about your disappointment with our program. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you and helping you with the plan.
~ Nutrisystem Consumer Experience Team
Reviewed May 17, 2020
This is supposed to be my second month of service but customer service lies and blames me for their auto order not being set correctly to get me food on time. Plus yell at me and call me incompetent. I was also hung up on my first call attempt after 45 minutes on hold and in second call customer service lied repeatedly saying when I called in my order the representative told me about the delay. I did it all online and he was the first employee that even said a word to me.
Hello Mark,
Thank you for your review. We are so sorry to hear about your experience! We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Reviewed May 13, 2020
I wanted to share my experience, I've spent a ton of money $125 my cancelling early because the food & the lack of information & assistance was not there. I signed up the a two for one deal, I paid over $500 and expected to receive two months of food that I ordered online. This is what happened. Nutrisystem charged my account $500 plus dollars. To me 2 for 1 meant get one month for free, no, they said I didn't order that, I did order that...
They charged me extra to get some foods that actually tasted fair, most of the food was not satisfying, tasted awful, too much pasta, too much chicken, but didn't taste at all like chicken, I had to call a few times to get shakes that I paid for but didn't receive. If you are thinking about purchasing Nutrisystem I advise you not to. The program is not very clear, food tastes awful & hard to get someone to help you, they do a lot of pretending. I still have frozen food in my freezer that is just terrible. Just imagine spending over $600 and being dissatisfied, nobody cared, don't order. I have been ripped off big time.
Thank you for reaching out to us with your review.I am terribly sorry to hear this. We would like the opportunity to make right on the situation. So we can better assist you with this please email us directly at consumerexperience@nutrisystem.com. Please include your name and original order number in the email. We thank you for your review and your feedback. We lookfoward to resolving this for you as quickly as possible -The Nutrisystem Consumer Experience team
Reviewed May 13, 2020
I sent the DNA test in and I have USPS tracking confirmation that it was delivered to the front desk of the lab on March 2. But on my account, it says the lab is waiting for my sample. I contacted the counseling department by email and called the number they gave me on their response to do the test again but there was no way to talk with anyone in person.
Thank you for your review. We are sorry to hear about your experience with obtaining your DNA results. To better assist you with your concerns, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email, to locate your account. Please include a brief description of your issue, as you have described here. We look forward to hearing from you.
Nutrisystem Consumer Experience Team
Reviewed May 12, 2020
Since I’m on day 12 and still waiting for my first shipment of freezer food and have no snacks or dinners and no Confirmation email that anything is even on its way as far as delivery… I’d say this experience sucks and I might just want my full refund since nobody’s available to talk to me or help me… I paid all this money and get treated like I ordered ice water.
Thank you for your review. We are sorry to hear about your experience. Due to Covid-19 and high demand of our product we are experiecing delays in orders. To better assist you with your concerns, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email, to locate your account. Please include a brief description of your issue, as you have described here. We look forward to hearing from you.
Nutrisystem Consumer Experience Team
Reviewed May 8, 2020
They give you 5 food items a day that total up to 1000 calories. If I would have eaten 1000 calories of chocolate, I could lose weight. The food is terrible, small, and unsatisfying. Then when you cancel the autoship that's in the fine print, you're charged $175 for cancelling. Buyer beware. Don't use this program.
Thank you for reaching out to us with your review. We apologize for the confusion regarding our Early Cancellation Fee. We would like the opportunity to make right on the situation.To better assist you with this, please email us directly at consumerexperience@nutrisystem.com. Please include your name and original order number in the email. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team
Reviewed May 7, 2020
2. Nutrisystem’s minimum enrollment requirement is for (2) months.
3. I proceeded to ask that my account be cancelled and was told that if I canceled, I would be charged a cancellation fee in the amount of $125.00.
4. If I went ahead and received my May order, I could cancel for the following month of June and the cancellation fee would be waived.
These important details are not provided, when you place your order, nor any information on what to expect once you receive your order. The order comes in two shipments: 1. Items that require refrigeration/freezing and 2. A 7 Day Starter Kit – (Reboot Box). The items that required freezing arrived first and the starter kit arrived mid-day, the next day. I had no idea that the starter kit box was for use, the first week, until I investigated further.
At the time when I placed this order, I was under the impression that this was a very honest, reliable, dependable and reputable company, but my opinion has quickly changed. After reading all the negative reviews on the Consumer Affairs website, which details all the negatives that I have listed above. I wish I knew then, what I know now.
Now to the evaluation of their food. The food is horrible and not fit for human consumption. I am still forcing myself to eat the food that is leftover in my freezer, as I would otherwise feel like I have wasted money, which I have. All the breakfast bars and snack bars are chocked with excessive sugar. Other meals are high in carbs. My meals had a lot of pastas, which became difficult to consume. And by the way, the first week I lost a little weight, only to gain it back weeks 2 and 3. If the country/state had not been suffering through this Covid-19 pandemic, I would have returned this product to Nutrisystem.
Thank you for reaching out to us with your review.I am terribly sorry to hear this. We would like the opportunity to make right on the situation.So we can better assist you with this please email us directly at consumerexperience@nutrisystem.com. Please include your name and original order number in the email. We thank you for your review and your feedback. -The Nutrisystem Consumer Experience team
Reviewed May 7, 2020
I have dietary restrictions and the need of dally GI monitoring test due to removal of a large sections of my large and small (ileum included) intestines because of a precancerous tumor. Thus, I CANNOT have chocolate, lettuce, or any products that contains annatto. I also HAVE to restrict fats. I lost the portion of my bowel that metabolizes fats, ions, etc. I now take a drug to metabolize fats. Ms. Bernadette ** was great in making sure that the choices. She was great. Nutrisystems may be the solutions for many people that have undergone bowel resection and that need to develop new diets (**).
Thank you for reaching out to us with your review. I am so happy to hear that our representative was able to help you choose the food that would work best for your dietary needs. Please feel free to email us directly at consumerexperience@nutrisystem.com. You can also reach us by phone at 1-800-585-5483. Please press Option 1 and then Option 8. We thank you for your review and your feedback. We wish you all the best! -The Nutrisystem Consumer Experience team
Reviewed May 4, 2020
My wife and I both decided to try the Nutrisystem plan. We are both in our early 50s and have never tried a diet seriously before. TV commercials and online advertisement looked great. However, what I did not know is that the quantity of food is very little. I am a large man and found it very difficult to eat such small amounts. We did our best in picking out the types of food we thought we would like some of it tasted awful. We stuck with it for the first month and decided it did teach us good habits however we do not want to continue. I called in week three to cancel future orders and was told my credit card was already charged. Fortunately, they were able to stop shipment. However, I did have to pay $125 cancellation fee as I was canceling before two consecutive orders. I guess I didn’t read the fine print. Feel like we got ripped off. I would not recommend.
Hello John,
Thank you for your review. We are so sorry to hear about your experience with our diet plan and about the early cancellation fee. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Reviewed April 27, 2020
I spent days trying to talk to customer service who wouldn’t refund me for their foods that were giving me a stomach ache. I told them I have irritable bowel syndrome and told them their food was making me sick. I offered to return their food and they refused a return or refund. Buyer beware because this is bad food and will make you sick, customer care doesn’t care about your health, only that they make a sale.
Thank you for your review. We are sorry to hear about your experience with our food. We want to help with this. To better assist you with your concerns, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email, to locate your account. Please include a brief description of your issue, as you have described here. We look forward to hearing from you and making this right for you.
~ Nutrisystem Consumer Experience Team
Reviewed April 25, 2020
RE: [External] Case # **. I had contacted you about a open container of shake mix and was told that I would receive a replacement. I have never gotten it and now I see that one is being shipped and I am being charged again.!!!
Thank you for your review. We are sorry to hear about your experience with open container of shake mix. We want to help with this. To better assist you with your concerns, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email, to locate your account. Please include a brief description of your issue, as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Reviewed April 24, 2020
I received my package tonight. A lot was not explained to me when ordering food. I didn't receive any direction. Had trouble logging in to NUME and had to wait over an hour for customer service. Asked to be transferred to management as she wasn't much help either. More like lady your on your own. All the money you pay for this program. I would like a call from upper management to discuss my concerns.
Thank you for your review. We are sorry to hear about your experience. We want to help with this. To better assist you with your concerns, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email, to locate your account. Please include a brief description of your issue, as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Reviewed April 24, 2020
My first shipment took over 2 weeks, showed my account was charged, then it was gone from my bank account and no one could tell me what was going on for a week - just told me to wait so I wasn't sure if it was charged and shipping or what was happening. Finally two weeks later the charge went back on my account and the food shipped. The next month I went in and it showed that my next shipment would be full price (was supposed to be buy first month, second month free), had to call again and was assured that it would change when I put it charged me - not a very good feeling waiting and wondering how much my account was going to be charged.
In the meantime my husband joined and we had the same experience with him. When he decided to cancel after 2 months and I called, they accidentally cancelled my account. I noticed within 30 minutes that this happened and called back. Instead of reinstating my account, (Which I also forfeited the 50.00 bonus I had earned) they changed the name on my husband's account to my name, but I had to go in and change my email, phone number, etc. When the gentleman I was talking to recognized how frustrated I was, he offered to to lower my price to 223.76 per month for six months and I agreed to stay.
The next week I had to call back because the email wasn't working and I confirmed the pricing of 223.76 until September. One week later I went into my account to adjust my next order and the auto-shipment information was gone and I had no upcoming shipments at all. I called again to find out what was happening and they had to 'reset my password'. Once it was reset and the Auto-shipment was back, the rate went back up to the 273.76 for my next shipment (was supposed to be discounted until September - which actually had been verified my last phone call!) and while on the phone I asked and was told that no, they can only do that for one month because it is a coupon, even though I had twice been told that it was until September.
It feels like I never know what I am going to get charged or what is actually happening. I haven't decided whether to stay with this and keep having to call to check on the account or try a different program - I had luck with a competitor before and never had this many issues. This one is working for more but seems like it is more work on my end than it should be to keep track of the program, policies and charges.
Hello Susan,
Thank you for your review. We are sorry to hear about your account issues. We want to help with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email, to locate your account. Please include a brief description of your issue, as you have described here. We can assist you once we locate your account. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Reviewed April 23, 2020
The NutriSystem food was so horrible I sent the non-perishable foods back and threw the rest in the garbage. It was tasteless and tasted like cardboard or plastic. I cannot believe Marie Osmond is the spokesperson for such a disgusting food product.
Reviewed April 20, 2020
This food tastes terrible. I am not happy with anything I got! I do not want this food. I want to return everything and get a refund. I am not happy nor satisfied at all. I want a refund. Since day one Everything I tried was horrible. I am very dissatisfied.
Hello Maria,
Thank you for your review. We are sorry to hear that you did not like the taste of our food. We want to help with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email, to locate your account. Please include a brief description of your issue, as you have described here. We can assist you once we locate your account. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Reviewed April 17, 2020
There are no prompts to help with shipping issue. I ordered extra frozen food and the order came totally melted. It took 5 calls to find someone who refused to give me a refund. They only give reship. They do not care for customer problems. They want your money but are not there to help you.
Hello Sally!
Thank you for your review. We are sorry to hear about your experience. We want to help with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email, to locate your account. Please include a brief description of your issue, as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Reviewed April 13, 2020
Ordered via phone sales and was not told if second month was canceled, my account would be charged a $125 since they claim the first month was discounted. Online you must click on Terms of service to see you will be charged $125 if you cancel second month. Believe me the full price offered at $600 is nowhere worth this price for what you receive. Not enough dinner meals were included. I would say this is a scam!
Hi Doyle,
Thank you for your review. We are so sorry to hear about your experience. We want to help you with this. To better assist you, please email us at consumerexperience@nutrisystem.com and include your name and phone number in your email so we can find your account. Also please include a brief description of your issue as you have described here. We look forward to hearing from you.
~ Nutrisystem Consumer Experience Team
Reviewed April 2, 2020
I cancelled an order within an hour of placing it due to a state mandated shut down with Covid 19 I got confirmation that it was cancelled not to worry. Next morning got another email, "Your order has shipped!!" I had to call several #s to get a person. He was not helpful. Said nothing he could do. No supervisor since he was at home. No pick up label was sent. No refund to my card of 299.00. Sent several more emails. Still no answer except one say, "I see you already spoke to someone." Aghhhh such bad customer service!! Just want a refund and for them to arrange pickup. I cannot drive to a post office. It’s illegal. I will get fined. Terrible terrible company.
Hello Lori!
Thank you for reaching out to us with your review. We appreciate you bringing your concerns to our attention. We want the chance to make right on the situation. To better assist you with this please email us at consumerexperience@nutrisystem.com with the name, email address, phone number on your account, and a brief description of the situtaion.
Hope to hear from you soon! - The Nutrisystem Consunmer Experience Team
Reviewed April 2, 2020
I am writing you about my experience in hopes to improve your system of initial communication. I understand that not everyone may have had the same experience. When I signed up...paid with my credit card, I got no acknowledgement of my order. Yet it showed up as pending on my credit card then disappeared then showed up again. Perhaps that was due to my credit card, but between that and a lack of confirmation was confusing at the least. Five days went by before I heard trom Nutrisystem and when a order might come (up to 10 days more). In the meantime I had to buy more groceries. I would ask you to send a confirmation immediately of receiving the order.
Hello Julia!
Thank you for reaching out to us with your review. We appreciate you bringing your concerns to our attention. Once your order is placed, you will receive confirmation once the order ships. Our shipping time frame is 1-10 business days. If you have further questions regarding your account, please email us at consumerexperience@nutrisystem.com with your name, email address, and phone number on the account.
Have a great day! Nutrisystem Consumer Experience Team
Reviewed March 30, 2020
Policy is deceiving. Wanted to try it out, my thought process was they would be an honest company. Subscribed for one month, so I thought. The food came in and honestly half of it was good but the other half (mostly dinners) are not. I get a notification from my bank they are billing me for a second box. I called in an attempt to stop the charges. One I didn’t do a auto refill. Two thanks to the coronavirus money is tight. After jumping through hoops to try and get a live human on the phone, I was told they are charging me 150 dollars for canceling. Granted I never signed up for auto refill. You would think a large company like Nutrisystem would not have to steal.
Hello Toni,
Thank you for reaching out to us with your review. We appreciate you bringing our concerns to our attention. We want the chance to make right on the situation. So we can better assist you with this please email us at consumerexperience@nutrisystem.com. You can also reach us by phone at 1-800-585-5483. Please wait until all the options have been listed before pressing Option 1 first and then press option 8. We thank you for your feedback- The Nutrisystem Consunmer Experience Team
Reviewed March 30, 2020
I have found the meals very nutritious and tasty. I am used to skipping meals and not getting the nutrition my doctor says I need. This makes it really easy to eat through the day, get the proper nutrition, and feel good. I just began a few weeks ago and have more energy and lost a few pounds. The people who serve customers are very knowledgable, patient and friendly. They helped me personalize my order and taught me how to use the Numi app to track what I am eating to stay balanced. I highly recommend them if you are someone (like me) who forgets to eat, or I believe would be satisfying for someone who may eat too much.
Thank you for reaching out to us with your review. Thank you for your kind words in regards to our weight loss plan. We are so happy to hear that our plan is working for you. Congratulations on your weight loss so far. We are always here to help if anything should come up. You keep up the great work! - The Nutrisystem Consumer Experience Team
Reviewed March 29, 2020
Thank you for responding to my email and shipping me the storage so quickly and adding the extra product. I have been very happy and feel better now that I am back on it again. I am now down 23 pounds and very happy.
Thank you, Sandy **
Thank you for reaching out to us with your review. Congratulations on your 23 pound weight loss. We are so happy to hear that the plan is working for you. It was and is our pleasure to help you. We are here if you need us but in the meantime we wish you all the best with your weight loss journey. - The Nutrisystem Consumer Experience Team
Reviewed March 26, 2020
I hope this will last and I will reach my goal and succeed. Thanks also for the counseling help. Considering the Covid pandemic, I am staying strong. Stay safe. Lorraine
Hello Lorraine!
Thank you for your review! We are happy you are enjoying our plan and our meals. If there is anything you need help with please call us at 1-800-585-5483 or email us at consumerexperience@nutrisystem.com.
Stay safe and healthy as well and best wishes on the plan - The Nutrisystem Consunmer Experience Team
Reviewed March 26, 2020
To be fair...the ordering process over the phone was good. However, obtaining follow on help has been very confusing. I received my frozen food first with NO information on the next steps, then I received my dry food with little to no actual instructions?!? I called and after going through those awful recordings pushing numbers, I finally talked to a rep. She was not that helpful other than to direct me to the Numi app...I thought there were counselors to assist and guide you through their program, but NO it's all about the app and no human help! Pretty expensive for not having better directions and paperwork to get a client started. Older versions sound much better as you were provided with trackers and people willing to help, I normally have a difficult time getting anyone to answer a call! So starting week one, feeling a bit lonely as I expected better support considering I spent over $700!! It might be a short ride...
Hello David!
Thank you for reaching out to us with your review. We appreciate you bringing your concerns to our attention. We want the chance to make right on the situation. To better assist you with this please email us at consumerexperience@nutrisystem.com with the name, email address, phone number on your account, and a brief description of the situation as you have described here.
Hope to hear from you soon! - The Nutrisystem Consumer Experience Team
Reviewed March 23, 2020
Didn't sign for the auto plan. Nutrisystem did that as a scam! Nothing new to the net, you are a Very dishonest company! You are scamming by this method. This is going on facebook as a warning to other as NutriSystem is running a scam on folks! Refund the $290 nutrisystem scammed from our account! I am informing the bank about your scam, the better business bureau, sectary of state (state of georgia)! Nutrisystem scam is a stain on the business of america! Refund our money now!
Hi Alphis,
Thanks for taking the time to write your review. We are sorry to hear about the confusion regarding our auto-delivery policy. Please send an email to consumerexperience@nutrisystem.com with the name, email and phone number on your account along with more details regarding your issues and concerns. Our apologies for the inconveniences you experienced and look forward to hearing from you soon.
The Nutrisystem Consumer Experience Team
Reviewed March 15, 2020
I don't have a computer or internet. Can't order online. I was hoping to buy in the store. Thanks anyway, I guess I will have to look for something else... I know Walmart carries your product. Thanks for getting back to me.
Hi Barbara,
Thanks for your interest in our program! Yes, our meals can also be purchased in retail outlets. Please visit jumpstart.nutrisystem.com if you do get access to a computer somewhere for a list of our available items and retail locations. Please contact us at 800-585-5483 option 2 with any questions you may have for the program! Good luck, Barbara!
The Nutrisystem Consumer Experience Team
Reviewed March 15, 2020
The sad fact is I used this program twice. Both times I cancelled over poor customer service. You cannot charge people four hundred dollars plus a month and treat them poorly. I wish I could bypass the entire program and just buy the food. I actually lost weight both times! But it is just not worth the awful service. I truly believe the downfall of this company will be at the hands of rude front line employees. The diet works but the interactions with the company are largely negative.
Hi Michael,
Thanks for taking the time to write your review. We are sorry to hear about your poor experience with our customer service. Please send an email to consumerexperience@nutrisystem.com with the name, email and phone number on your account along with more details regarding your issues and concerns. Our apologies for the inconveniences you experienced and look forward to hearing from you soon. Enjoy your evening!
The Nutrisystem Consumer Experience Team
Reviewed March 12, 2020
I tried it for a few months and the orders were wrong and I was not losing weight. The best part about it is that it was convenient but there are so many options now I will go elsewhere. The last straw was when they delivered my food order to a house 20 miles away with a similar address to mine. The nice lady called me because my phone number was on the package... Apparently this happens often. While storming I drove 30 min in a storm to pick up packages. When I called them no managers were available and they said I could not get a refund. Too many options... Go somewhere else.
Hello Wells,
Thank you for reaching out to us with your review. We appreciate you bringing this to our attention. We are very sorry. We want to help with this and to make right on the situation. So we can better assist you with this please email us with your account information at consumerexperience@nutrisystem.com. You can also reach us by phone at 1-800-585-5483 or by chat. We thank you for your review and your feedback.-The Nutrisystem Consumer Experience Team
Reviewed March 12, 2020
Nutrisystem billed us for a month of food. Two weeks later, the food had still not arrived. I called customer service at Nutrisystem to inquire about where my food was. The representative told me my order had not shipped and that she didn't know when it would ship. She said it was "delayed", but she didn't know why. She promised that she would "expedite shipment" of my order and also send me a week's worth of free food to compensate me for the inconvenience and aggravation of having to suspend my diet. A week later, my order had still not been shipped and the "week's worth of free food" wasn't even in their computer system, according to the representative I spoke with today.
Nutrisystem makes unrealistic promises with their television commercials but does not follow through on service. The customer service department is negligent and incompetent. You will pay them for food, but whether you receive the food for which you paid is a gamble. YOU CANNOT TRUST THEM WITH YOUR DIET PLAN. AVOID NUTRISYSTEM!
Hello David,
We are so sorry to hear about your experience with Nutrisystem and about not having received your order. We want to help. Please email us directly at consumerexperience@nutrisystem.com or use our Live Chat feature on www.nutrisystem.com so we can look further into your account and resolve this for you. We thank you for your review and feedback.
- The Nutrisystem Consumer Experience Team
Reviewed March 9, 2020
ONe month of Uniquely Yours plan $339.98 but if you want BOGO then that will cost your $568. Then they tell you that they realize it is "confusing" and "we're working on it" (I recorded our conversation, exact words verbatim) and then ask to take your order. WTF!
Hi Ron,
Thank you for writing a review. We are sorry to hear that you believe our BOGO promotion is a lie. The BOGO offer means that you would pay up front on the 1st order the full retail price of your plan and then the 2nd order would only be $9.99 for the packaging fee. The other option is to pick the monthly discounted rate for each month's order instead. If you want us to review your account, please call us at 1-800-585-5483.
- The Nutrisystem Consumer Experience Team
Reviewed March 3, 2020
Bernadette ** customer service representative is fantastic. She went out of the way to help me understand what my program was about, removed my reservations and concerns about what the Nutrisystem program had for me, and provided exceptional counseling and support for me. I called today fully intending to cancel my order due to previous information I had received from NS but with her encouragement and help I will continue on the program and hopefully I can be successful. Thank you Bernadette.
Hello Wade
Thank you for your review. We are so happy to hear about the great experience you had with one of our counselors. We will certainly pass on your positive feedback to our team. Please give us a call at 1-800-585-5483 press option two if you need any other assistance.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed March 3, 2020
I signed up for bogo month free of food from Nutrisystem. Their idea of bogo is to pay a one-time double payment for the first two months and then monthly thereafter. Nothing free about this offer. The salesperson I called would not acknowledge my claim. Very dishonest tv ad.
Hello Anne,
Thank you for taking the time to reach out. We sincerely apologize for any confusion about our BOGO promotion.
When you sign up with the BOGO promotion, you pay the full retail value for a month of meals up front and then your second order is free.
If you would like please send an email to consumerexperience@nutrisystem.com referencing your review.
Again, we apologize for any confusion surrounding the BOGO offer.
Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Feb. 27, 2020
I wanted to delay my order and could not online. I tried to talk with someone but to my dismay could get no one. I stayed on the phone and computer for about 1 hr then trying to cancel my order. Then when I finally did get someone she was very rude and didn't believe me that I opened an account for my disabled son. It was a terrible experience trying to cancel my account. I was very upset!!! After all, the account was under my credit card account!!! I don't think we will be trying this program again!!!
Hi Elizabeth,
Thank you for reaching out. We appreciate you bringing this to our attention, and we will be passing on this information. We are very sorry to hear about the experience you had when cancelling your account.
If you would like to send us more information please send us an email to consumerexperience@nutrisystem.com with your name, email address and phone number.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Feb. 27, 2020
I’m very happy with my program. I started at 160 pounds and are now down to 145. If you follow the program you will be successful. You learn to eat differently. The counselors are wonderful and the NuMi app is amazing. So happy that I’m on my way to getting my body back. Thank you Nutrisystem!!!
Hi Pamela,
Thank you for taking the time to write your review. Congratulations on the weight loss! We are very happy to hear you are enjoying the program and having success.
If you haven’t done so don’t forget to check out our maintenance or transition programs. A counselor will be able to review these plans with you.
Keep up the great work Pamela! - The Nutrisystem Consumer Experience Team
Reviewed Feb. 20, 2020
I have lost 115 lbs and I honestly don't think I could have done it without Nutri-System. I'm a pretty picky eater and yet I managed to find plenty of tasty foods and snacks on the Uniquely Yours plan to keep me on track. The monthly challenges on Numi really keep me motivated because I want to win all the free things! I have had to contact customer services a few times along the way and have always been met with a friendly person who was able to answer my questions or resolve my shipping issue.
If I had to pick one criticism, it would be the excessive packaging and styrofoam use. I understand that shipping the frozen foods is a delicate issue and it's highly important that the foods arrive safely and still cold. It's just that the containers add up and it's hard to find a good way to recycle them. Although I've reached my goal weight (and changed from the UY plan to the Advantage a la Carte plan), I believe I'll continue to order my favorite foods. I can't live without the pizzas! When people ask how I did it, I'm always happy to answer "with NUTRI-SYSTEM"!!
Hello Bridgette!
Thanks for taking the time to write your review.
Congratulations on your weight loss! We are pleased that you have had a successful journey with us. As you get closer to reaching your weight loss goal, feel free to view our Success: Transition Plans. If you have any further concerns, please reach out at 1-800-585-5483 option 2.
Have a great day! - The Nutrisystem Consumer Experience Team
Reviewed Feb. 19, 2020
Bernadette answered all kinds of questions I had about week 2 and after and was super helpful I feel so much more prepared to take on this program now that she directed me. I am sure I will call back when new questions arise. Thanks Bernadette..
Hi Mary,
Thank you for taking the time to write your review.
We are happy to hear that Bernadette was able to help with your second week meal plan! If you have any other questions along the way do not hesitate to reach out to our Counseling Team through live chat on www.nutrisystem.com or by phone at 1-800-585-5483, option 2.
Best of luck to you on your journey!
-The Nutrisystem Consumer Experience Team
Reviewed Feb. 19, 2020
I received my box of Nutrisystem and was delighted to start the program. The second day into the routine I discovered mold on my pizza and on the other bread related foods. I was so concerned about eating any of the food for fear it was old, I threw it away. So...I spent money on throw away food. It caused tension in my home with my husband, not to mention my disappointment. I contacted the Nutrisystem folks which was time consuming...it took me 45 minutes to reach a non automated person. Never received an replacement foods.
Hi Pamela,
Thank you for taking the time to write your review.
We take our food quality seriously and we are very sorry to hear that you received spoiled items. At your earliest convenience please us an email at consumerexperience@nutrisystem.com referencing your review and we can assist you further,
We hope to hear from you soon. Have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed Feb. 17, 2020
Updated on 02/27/2020: I gave them all the information they requested and sent it where they requested and still no one has contacted me! This is the last time I will ever deal with Nutrisystem!! For a minute I was fooled when they initially responded and I told my husband maybe they did want to resolve it but that has not happened, haven’t heard a peep, so I will be searching for a better customer service experience with a different company and spend my money where they truly care about the person ordering from them!
Original: I called Nutrisystem to purchase the shakes because I already purchased a starter box at Walmart.. I just wanted 1 box to see if I liked them.. The salesperson kept pushing me to buy a plan. I need to know I like the product first. He finally got it and it came. When I needed help with the NuMi app I was on hold for 1 hour and 8 minutes and the girl was very mean. Like I was taking up her time. So I tried to figure it the best I could. I liked the food but when I did call and try to come up with the best plan for me the salesperson wasn’t listening so I got frustrated and went back to different Walmart’s because they don’t keep a lot in stock. I had to travel a minimum of an hour to do this. I really wanted to do this diet but it isn’t anything like they describe on TV like they are ready and willing to help you.
I have been on it for almost a month and I’ve lost 12 pounds but I’ve had to order from Amazon and others plus went to a Hannafords grocery store to purchase food packets (2 hours away) just so I can have a variety. In between I have called Nutrisystem and again they do not listen they have messed with my order to where it had to be cancelled. I feel that they should be kinder with an ear to actually listen not just push sales and drop you. I shouldn’t have to travel all over when Nutrisystem is a phone call away. Every time I use my NuMi app I get mad because I should be able to benefit from the discounts because I am paying extra from other suppliers!!!! The food is good but customer service is HORRIBLE!!!! It makes me have anxiety!
Hi Cheri,
Thank you for reaching out with your review. We appreciate you bringing this to our attention and we will be passing on this information. We are sorry the representative was not helpful when you called in for assistance.
We would like to get more information and assist with your concerns. Please send us an email to consumerexperience@nutrisystem.com with your name, email address and phone number. Also, please reference this review (that would be helpful). Have a great day!
Reviewed Feb. 15, 2020
Still on hold to cancel auto delivery. It’s only been an hour so I have no idea how long this will take. It should not be this hard to cancel an account. You should be able to cancel on the website giving customers the same experience they had in handing over their credit card! This is totally ridiculous!
Hello, Patricia!
Thank you for reaching out! We do apologize for the recent hold times you have been experiencing due to our high volume. In order to cancel your plan, please contact a Program Consultant at 1-800-585-5483 option 1, then option 6 for further assistance. Representatives are available Monday through Friday from 8am-10pm EST and on Saturday and Sunday from 9am-9pm EST.
We apologize for any inconvenience this has caused.
-The Nutrisystem Consumer Experience Team
Reviewed Feb. 12, 2020
I decided for a number of reasons to cancel my account. The person I talked to do so was AWFUL. I assume a timeshare salesman for day job - I told him probably 20 times to cancel and he kept ignoring me -- I may have come back and tried your program again -- I've used WW a couple of times - but after that experience I would not use Nutrisystem again if it were the only place on the planet to get food! Horrible annoying experience!!
Hello Susan,
We are so sorry to hear that you had difficulty cancelling your plan. We would be happy to pass this feedback along so that it can be used for training purposes. Please send us an email with the full name and phone number on the account to consumerexperience@nutrisystem.com. We can also provide a number to call in order to stop your shipments.
We look forward to assisting you!
-the Nutrisystem Consumer Experience Team
Reviewed Feb. 12, 2020
I started this program because your advertisement states great food, well more than half of my food is MRE style food. I am a 25 year veteran, I ate better in the desert, some of the prepackaged dinners are worthless, I cannot imagine eating something for dinner out of a pouch. Now you tell me I have to call you to cancel, well, I tried and then was placed on hold for over 15 minutes. I will do this the hard way, cancel my credit card you all have on file so you cannot charge me anymore, since you wont answer my phone calls, and your emails stated I HAVE TO CALL YOU. You all should be sued for false advertisement, these meals are not delicious, they are prepackaged garbage.
Hello Denise,
Thank you for taking the time to write your review. We are sorry to hear that you do not enjoy the foods that have been sent. Keep in mind, you do have the ability to edit your orders. If you would like to cancel, please call us at 1-800-585-5483, option 1 followed by option 6. We are unable to cancel through this platform.
If you have any questions about this, please email us at consumerexperience@nutrisystem.com. Have a great day!
-the Nutrisystem Consumer Experience Team
Reviewed Feb. 11, 2020
Like the product a lot. The problem is the buy one get one month free promo is a scam. I clicked on a bogo link sent to my email. I ordered a month plus shakes for $335. The shakes were extra so I didn't expect those to be free the following month. To my horror, they charged my card $395 dollars the next month. They claimed I was not signed up for buy one get one free even though I clicked the link on the add they sent me. I called them and expected some sort of credit. I talked to several rude people who basically said they were sorry but there was nothing they could do. Long story short, They charged me almost $800 for two months worth of food. I canceled but want to warn everyone THE BOGO SALE IS A SCAM. Too bad. I would have been a long time customer.
Hello Jeffrey,
Thanks for reaching out about your plan, we are happy to explain the promotions.
We have two promotions which is the BOGO or the 45% off each order. If getting the BOGO, that is BOGO off the retail price not the already discounted 45% off. You would get one or the other promotion. We would be happy to take a look at your account if you can email us at consumerexperience@nutrisystem.com.
We are happy to help!
-The Nutrisystem Consumer Experience Team
Reviewed Feb. 11, 2020
It has been 2 weeks and I like it. Some other reviews say you have to buy other groceries, of course you do. They can't ship you milk or fresh fruit or vegetables. But it's not much at all, it's just necessary add-ons for complete nutrition. I love the NuMi app, it helps track things so easily! I eat something pretty much every 2-3 hours and I haven't been hungry at all. The program helps me get my 4 vegetable servings in every day--I know I am eating better and drinking more water. The app syncs with my FitBit, too! I'm excited to keep going because I think I'm headed to a fabulous destination and look forward to seeing this through to my goals. The only reason I subtracted a star is because some of my shipment came with torn food wrappers and I hope that food isn't bad! We'll see...
Hi Linda,
Welcome to the plan and thank you for sharing your experience with us, so happy to hear that you are enjoying the plan.
We love seeing that you are utilizing the app and tracking your food and activity, that can be so important in staying on track!
We are happy to replace damaged items, so feel free to give us an email at consumerexperience@nutrisystem.com and we would be happy to help!
We look forward to seeing your progress, Linda!
-The Nutrisystem Consumer Experience Team
Reviewed Feb. 11, 2020
I have been using Nutrisystem for 3 weeks approx. and have enjoyed the shakes and vitamins and some of the meals. However, I find some of the "snacks" unappealing and therefore do not want to eat. Also, I find that many of the food choices include beans and tomato sauce mixes, which I have difficulty eating because of digestive problems with lectins. Since most of the food items have this, I find that I do not want to eat this. Please cancel future orders and do not charge my credit card future. I do appreciate the service I received when I called and the deliveries are timely and well prepared, but I do not find that I can continue to use as the food choices are not good for my digestive system and tastes. The cheese puff snacks and pretzels are very dry and taste like sawdust...sorry to say, but hope this might help in future preparations for food items. Thanks for your help in cancelling future orders.
Hi Sharon,
Thank you for writing your review about discontinuing your plan, we are sorry to see you go!
We are happy to hear that you enjoyed some of the foods and you are always able to order some items a la carte.
To cancel the plan, you would need to contact our Program Consultants directly for a verbal confirmation at 1-800-585-5483 option 2 then 6.
We hope this helps and that you are able to find a plan that works for you!
-The Nutrisystem Consumer Experience Team
Reviewed Feb. 8, 2020
We found a fraudulent order on our credit card that someone ordered Nutrisystem on our credit card. We have been trying to reach someone for 2 hours and we are on hold. We notified the credit card company and funny how you can't get someone on the phone to speak to at Nutrisystem. Guess they have to make money somehow because if you know anyone that has ever used these diet programs you know they are now on maybe the 9th or 10th different fad diet. They don't work, they just make money on all of us that like to eat the wrong foods and eat too much. Stay away from these companies!!!
Hi Tracy!
We are so sorry to hear that this happened and that you've been having difficulty with trying to get this resolved. Please email us at consumerexperience@nutrisystem.com and reference this review and we can look into this further for you. We hope to hear from you, Tracy!
-the Nutrisystem Consumer Experience Team
Reviewed Feb. 6, 2020
Sold a “2 months for 1” plan, most plans are $340 - $400. Get a confirm that says “A total of $357.77...” and zero indication that a second payment of the same amount will occur. Misleading, devious, deceptive, scam. I will forever tell others that Nutrisystem is solely a marketing operation seeking revenues first and second, and if you lose weight great. How discouraging!
Hi Stephen,
Thank you for writing a review. We are sorry to hear that you believe our promotion is deceptive. If you would like us to look into your account more in depth, please email consumerexperience@nutrisystem.com and we can take a look for you!
-the Nutrisystem Consumer Experience Team
Reviewed Feb. 4, 2020
This plan is obviously for the very large and very young! If you’re you’re like me... older with a slow metabolism, 1200 calories a day means weight gain, not loss. I followed the diet precisely. First week I lost three pounds. Thereafter slowly gained it all back and then some after three weeks. Definitely not worth the bucks... Very discouraging. Then you’re charged a large penalty if you stop the program!
Hi Eleanor,
Thank you for reaching out with your review. We are sorry to hear the plan did not work out for you.
We would like to get more information and assist with your concerns. Please send us an email to consumerexperience@nutrisystem.com with your name, email address and phone number. Also, please reference this review (that would be helpful).
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Feb. 4, 2020
Not once did you respond about how rude your customer service person was on our phone conversation. I refuse to spend my money with a company that obviously condones treating their customers as idiots. He was condescending and rude, and thus that reflects on Nutrisystem. I will spread the word about this treatment in an attempt to ensure my family and friends aren't treated so poorly and prevent future sales for nutrisystem.
Hi Kristin,
Thank you for reaching out with your review. We appreciate you bringing this to our attention and we will be passing on this information. We are sorry the representative was not helpful when you called in for assistance.
We would like to get more information and assist with your concerns. Please send us an email to consumerexperience@nutrisystem.com with your name, email address and phone number. Also, please reference this review (that would be helpful).
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Feb. 1, 2020
I got my "diet plan" in two installments with zero documentation on how to start. NO ONE at the call center understands the program and the levels. Three people said "I don't understand" either why I didn't get the "crush" shakes or the first week booster or whatever it was I didn't get. You have to go shopping after you get all your food because Nutrisystem now insists you buy your own "Power" bla blas or your "Smart carb" bla blas as a way to not expend money under the guise of being "flexible" and healthy. Used to be good but now it's a scam.
Hi Colleen,
Thank you for reaching out with your review. We appreciate you bringing this to our attention and we will be passing on this information. We are sorry the representatives were not helpful when you called in for assistance.
We would like to get more information and assist with your concerns. Please send us an email to consumerexperience@nutrisystem.com with your name, email address and phone number. Also, please reference this review (that would be helpful).
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 31, 2020
This is their refund policy: “Regular subscribers can request a return or refund within 30 days of their delivery. After 30 days, Nutrisystem provides a refund for unopened, non-frozen Nutrisystem foods. Customers can also request a full refund within 14 days of their first order, not including à la carte and weekly orders.” I ordered my first Nutrisystem shipment November 2nd. Returned 2 weeks worth of dry food 2 weeks later (after a phone conversation and specified instructions). I requested to stop further shipments, but the request was ignored and another box was sent/credit card charged. After 2 phone and 3 email attempts, two months and a half later, I’m still waiting for my refund. I have been patient and trusted that this is a trusted company and the total of $433.86 will be deposited back into my visa in reasonable time. However, unfortunately, this is not the case. I am still waiting for my refund. I am very disappointed.
Hi Titza,
Thank you for reaching out with your review. We are sorry to hear about the issue with your refund and would be happy to take a look at your account. At your earliest convenience please send us an email to consumerexperience@nutrisystem.com with your full name, email address and phone number on your account. Please reference this review.
We hope to hear from you soon!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 30, 2020
The food was advertised as good tasting and eat what you want. The food was not as advertised and did not taste good. Your TV reps were paid vs people like myself. When I was cancelling my order the rep continued to tell me that I did not follow the directions. I repeatedly told her I followed the directions and asked if she was calling me a liar. It was not a pleasant conversation. I admit I became frustrated but felt I was being mistreated especially when she immediately took our $125 from my wife’s PayPal. I will never use or openly endorse your product due to the way I was treated by your call rep.
Hi Gregory,
Thank you for reaching out with your review. We appreciate you bringing this to our attention and we will be passing on this information regarding your cancellation experience.
If you have any food left at home that you would like to return (30 day window from delivery), please call our Customer Service department at 1-800-585-5483 press option one. They can help you with returning for a partial refund.
If you have any follow up to this review, please send us an email to consumerexperience@nutrisystem.com.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 29, 2020
The initial purchase was a breeze. After the first month I knew this was not going to work for me. The sodium content is so high and I was bloated the entire time. I tried to cancel my next order but was unable to get an actual person. I tried to do it over email and the chat feature but they just delayed the shipment another month. After 45 minutes I finally talked to someone who told me there was nothing they can do. I explained the situation and he told me they had no record of my attempts and kept saying “all the calls are recorded” and insinuated I was lying.
Finally I insisted on talking to his supervisor to explain his behavior on the phone. He told me his supervisor doesn’t deal with this stuff. I pushed harder and he said he would check for one and then put me on hold. Then he picked up the phone and after I said hello he hung up on me. I’m still not sure my order has been canceled. I will try stopping the charged through my credit card company I guess. If I could give it 0 stars I would.
Hi Stacia,
Thank you for reaching out with your review. We appreciate you bringing this to our attention and we will be passing on this information to that department. We were able to take a look at your account and show everything has been cancelled as of 1/29/20.
If you have any follow up to this review, please send us an email to consumerexperience@nutrisystem.com.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 28, 2020
You offer a referral of a drop off site for of the EPS foam. My closest site is over 100 miles in Phoenix AZ! Admittedly, recycling this 'stuff' is problematic, but you could easily remedy it by allowing us to ship it back to you! The two boxes that my wife and I received are both clean and in very good condition. There is NO reason they can not be used again. It would also reduce YOUR cost of continued shipments. With your volume of shipments via FEDEX, it would probably also be possible for them to include a return label to you for minimal cost. I would be willing to share that burden as I'm sure others would as well. Please let me know what you plan to do to help in this effort to reduce landfill waste.
Chris
Hi Chris,
Thank you for reaching out with your review and your feedback. We will be sure to pass on your suggestions. If you are not able to find a center near you many of our clients donate the coolers to shelters or churches. Many animal shelters/rescues convert the coolers into outdoor housing for feral cats in the winter.
If you have any other questions, please give us a call at 1-800-585-5483 press option 2.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 28, 2020
The counselor explained and sent me an email with what I need to start. The information I needed was for diabetic program. I couldn't find what I needed on the website. Thank you for getting me started.
Hi Dan,
Thank you for reaching out with your review and welcome to the program! We are so happy to hear about your experience when you spoke with one of our counselors. We will be sure to pass on your feedback to that department.
Hope you have a great day!
- The Nutrisystem Consumer Experience Team
Reviewed Jan. 27, 2020
Plastic in food and broken plastic containers. I have emailed pics and lot number. Got another response today saying it was already handled. Not handled. Plastic in food and broken plastic containers are still in my possession. I was told to send pics and they would also like to have the pieces. No response back except the one saying it's been resolved.
Hello Doug,
We appreciate you taking the time to leave your feedback on your experience. Our apologies for any difficulty you've had with getting this issue resolved.
If you could please email us at consumerexperience@nutrisystem.com with the name, email (the email that you used for this review is not coming up), and phone number we would be happy to take a look at your account.
We hope you enjoy the rest of your afternoon!
- The Nutrisystem Consumer Experience Team
Reviewed Jan. 25, 2020
I placed my regular February Order with no problems, naturally. I also have in the Cart frozen items which I will order on 2/2/20. The representative was super helpful. I look forward to receiving the frozen items and the new items for my regular order.
Hi Elizabeth,
Thank you for reaching out with your review. We are so happy to hear about the service you received when you called in for assistance. We will be sure to pass on your feedback to that department.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 25, 2020
When ordered, shaker bottle was to be included. Finally received the order (took longer than I was advised) still no shaker. Called 2 weeks ago to inquire & promised it would be sent. STILL HAVE NOT RECEIVED. Tried to call today to inquire again. On hold the 1st time for 20 minutes and the 2nd time for 16 minutes. Ridiculous and frustrating!
Hello Joe,
Thank you for reaching out with your review. We are so sorry to hear about your experience when you called in for assistance.
Could you please email us at consumerexperience@nutrisystem.com referencing this review and we would be happy to take a look at your account.
We look forward to helping!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 24, 2020
When I ordered it stated buy one month get one free. Never said anything about full price because I haven't gotten Nutrisystem because of the cost. Canceled acct as soon as I saw you were billing me again for the next month. Never had any of the food.
Hi Heather,
Thank you for taking the time to write your review. We sincerely apologize for any confusion surrounding the BOGO offer.
When you sign up with the BOGO promotion, you pay the full retail value for a month of meals up front and then your second order is free. You would only need to pay the $9.99 packaging fee for your second order and any applicable sales tax. Sounds like you were signing up with one of the other promos if you were being charged for both months.
At your earliest convenience can you please send an email to consumerexperience@nutrisystem.com referencing your review? We would like to take a further look into your account if needed.
Again, we apologize for any confusion surrounding the BOGO offer. We hope to hear from you soon.
Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 23, 2020
I do not want to speak of the value of Nutrisystems healthwise just their deceptive way of making money. I ordered ONE month of Nutrisystems. There was a promotion for BOGO (Buy One Get One) but I didn't know Nutrisystems so all I wanted was ONE MONTH so I could see if it was what I wanted. I continued to receive emails from there about changes to my plan and what I would like to order. I ignored them, I wasn't completely displeased with what they had sent but I did NOT want another month of it. I NEVER SIGNED UP FOR A RECURRING SYSTEM. Nutrisystems is DECEPTIVE and I believe DISHONEST about this.
I received an email that my next months meals had shipped. I DID NOT RECEIVE AN EMAIL BEFORE HAND SAYING ANOTHER SHIPMENT WAS BEING PREPARED, NO, they waited until it was too late for me to cancel. When I canceled I find that they had NOT in fact shipped and that I had signed up for two or more months so by canceling I would have to pay them a $125 cancellation fee.
They charged my account the $316 for a months worth of their food and once I cancelled they charged an additional $125. I received an email saying they will refund the $316 within the next two weeks. There is no way to understand what you signed up for on their website! There is no way to cancel from their website! It is hard for me not to think of them as slimy, crooked. I do not recommend going with them. They are deceptive and make their money in a backhanded way.
Hi Gary,
Thank you for taking the time to write your review. We sincerely apologize for any confusion surrounding the BOGO offer.
When you sign up with the BOGO promotion, you pay the full retail value for a month of meals up front and then your second order is free. You would only need to pay the $9.99 packaging fee for your second order and any applicable sales tax. At your earliest convenience can you please send an email to consumerexperience@nutrisystem.com referencing your review? We would like to take a further look into your account if needed.
Again, we apologize for any confusion surrounding the BOGO offer. We hope to hear from you soon,
Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 22, 2020
With all the advertisement you would think they have great service. I ordered this for the 3rd time. I never wanted a second month but when I called to cancel the person on the phone scolded me. She said, "You have a cancellation fee," and it will cost me more. All those commercials about LOGO is a Hoax. If you order 1 month it's $650. If you split each month $347 (total $ 694) where is the second month free? Awful. Their breakfast and snacks are not tasteful at all.
Hello Bernardo,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear about the confusion with your promotion. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Original Review: Jan. 21, 2020
In November of 2019, I placed an order for the Chocolate Shake. I waited several weeks for its arrival and subsequently called to find out about my order. I was informed that I had cancelled my order. I had done no such thing and I had no idea why my order had been cancelled. I asked the representative to place the order, again. In about 10 days, I received the Shake postage due. Evidently, the amount of postage on the package was $10.00 short. I was furious and refused to pay the additional postage. The package was refused and returned to the postman to be sent back to Nutrisystem.
Today, January 20, I called the company to check on my refund. I was told that since I hadn't followed the proper procedure to initiate a return, no credit would be forthcoming. This was an $80.00 purchase. I was not the one who underestimated the shipping charge. The expectation Nutrisystem voiced, that I should have absorbed the extra shipping charge, is unrealistic. I am going to battle Nutrisystem for my $80.00. All I can say is that their customer service lacks professionalism.
Hello Alma,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review about your shake order. I completely understand why you would feel frustrated by your experience and look forward to helping.
I will be looking into your account and reaching with more details on your concern.
We look forward to helping, Alma. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 20, 2020
Buyer beware....Nutrisystem claims all they want when you are ready to buy saying 30 days money back guarantee and no obligations....guess AGAIN!!! Once you buy and you don't like the food you are stuck with it. If you have to return, they don't do returns on frozen food. Non-frozen food you have to pay for shipping and you have no clue how much they will refund you - shipping cost might be more for you than the return food. They have no support system or people on the phone to help you. I definitely do not recommend anyone to buy nutrisystems.
Hello Sravanthi,
Thank you for taking a moment to leave your review! I am a member of the Nutrisystem Consumer Experience Team, and I wanted to reach out to address your concerns. I am sorry for any confusion on our return policies, but I'd be glad to assist you how I can.
Our Money Back Guarantee for four-week, auto-delivery plan orders can only be used within the first 14 days of receiving your first order as outlined online. I apologize again for any confusion on this policy. We do accept returns of the non-frozen meals within 30 days of receiving that order. We provide customers with the return address and a return number, and they can use any shipment method they wish to send back the non-frozen meals. When calling in about a return, we ask how many meals of each meal category you are sending back and can calculate your refund amount based on that number. Unfortunately the non-frozen portion is non-returnable and non-refundable outside of the Money Back Guarantee due to the perishable nature of the items.
Our Counseling Team is available from 8 AM to 10 PM EST on weekday and from 9 AM to 9 PM EST on weekends if you have any questions and would like to give the program a go. I'd be glad to look into your concern in more detail though and reach out soon to see if I can assist you further.
I look forward to speaking with you and hope you have a great weekend, Sravanthi!
- The Nutrisystem Consumer Experience Team
Reviewed Jan. 20, 2020
My wife and I went on the Nutrisystem site and signed up for the BOGO (buy one month get one month free). The cost was supposed to be about $360 for the first month. When we checked out we saw that we were being charged $468 for the 1st month and $509 for the second month. We called to try and resolve the issue but were unable to do so. We canceled the order.
Hello James,
Thanks for sharing your experience when ordering our plan. It's unfortunate that there was confusion regarding the pricing of your orders. We will reach out to you soon via Private Message after we review your account to assist you further, James. Have a good evening!
The Nutrisystem Consumer Experience Team
Reviewed Jan. 19, 2020
I had a question first week more activity than I thought. Counselor let me know I could add power fuel if I felt light headed. That little bit of knowledge got me thru my first week. I was also able to lose twelve pounds the first week. Thanks.
Hi Joe,
Thank you for your review. We are so happy to see that you are doing so well on the plan! Congrats on your weight loss so far. Please give us a call at 1-800-585-5483 press option two if you need any other assistance.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 18, 2020
We have been on and off Nutrisystem several times. Bottom line: IT WORKS. The food is pretty decent and the plan is simple to follow. The reason that we will not do it anymore is the REQUIREMENT for snacks and desserts. There should be a plan that leaves out the snacks and desserts. PLEASE!!!
Hi Moya,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. I apologize for any frustration you have experienced surrounding our plans amd what is included with each option.
At this time we do not offer a four week plan without snacks. We do have a transition plan available that includes lunches and dinners with the option at add breakfasts A La Carte, but snacks are included with the rest of the plans we currently have available.
I will be looking into your account further and reaching out with more details on your concern.
We look foward to helping, Moya. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 18, 2020
I am very disappointed that the Diabetic Daily Tracker booklet has been discontinued. It was a handy little booklet that was convenient to be guided by. Now I am forced to download the same booklet every month adding to my expense of paper and expensive ink cartridges. Please reconsider returning to the mailed booklet system. Mr. A. **.
Hello Anthony,
I am a member of the Consumer Experience Team at Nutrisystem. Thank you for taking the time to shake your feedback.
I apologize for the inconvenience that has been caused by the books being discontinued. We understand that tracking is important to maintaining success on the plan. We do have the NuMi® app that you can use on your computer or download to your smartphone. It will be laid out exactly like the booklet, just in a digital form!
I would be happy to review the NuMi® app with you and answer any questions that you have. I will reach our privately soon to see what questions I can answer and if there is anything else I can assist you with!
-Your Nutrisystem Consumer Experience Team Member
Reviewed Jan. 17, 2020
Our program replaced the FreshStart Shakes with the NutriCrush S. I want to return these 3 unopened containers. A response e-mail was sent telling me to call. I spent so much time on hold my beard grew out an inch. Can someone send me direction on how to return the items for a credit or replace then with a protein product without probiotics?
Hello Terence,
Thank you for taking the time to write your review! I am a member of the Consumer Experience Team at Nutrisystem and will be happy to help you!
The Fresh Start Shakes and the NutriCrush Shakes are nearly identical. The NutriCrush shake has a less added sugar and fewer calories. Other than that the shakes are the same, including the Probiotics! I would be happy to help you return these either way. We do not have a protein drink without the Probiotics.
I will reach out privately soon to review the process to return. I look forward to assisting you!
- Your Nutrisystem Consumer Experience Team Member
Reviewed Jan. 17, 2020
Spoke to 2 of your support members and did not feel satisfied with the conversation and assistance with what concerns I had. I really need to speak with a nutritionist due to my health problems That I explained prior to purchase.
Hello MaryBeth,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to see if I could assist with your concerns.
I am sorry to hear you had trouble speaking with an individual who could assist with your dietary questions, but I'd be glad to help you get in touch with one. Our Nutrition Support Team is available from 8 AM to 10 PM EST on weekdays and from 9 AM to 9 PM EST on weekends if you would like to reach out. They'd be glad to review your dietary needs with you.
I will also be sure to look into your account in more detail and reach out soon to see if I could assist you in any way.
I look forward to speaking with you and hope you have a great weekend, MaryBeth!
- The Nutrisystem Consumer Experience Team
Reviewed Jan. 16, 2020
I spoke with Kailey about some ingredients that I can no longer have, mainly tomatoes. I had several lunch and dinner entrees that had lots of tomato in them. I offered to send them back to exchange but she told me that wouldn’t be necessary. She ordered replacements for me and they arrived in three business days. Kailey was pleasant and professional.
Hi Linda,
Thank you for your review. We are so happy to see that your concern was handled promptly by Kailey. We will be sure to let her supervisor know what a great job she did on your call. Please give us a call at 1-800-585-5483 press option two if you need any other assistance.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 16, 2020
I just started the diabetic Nutrisystem and was very pleased until I opened the flat bread garlic pizza. The flat bread has mold growing largely in two spots even though the package says it is fresh until May 2020. Will be contacting Nutrisystem to replacing this with a different item. Hopefully I won't have this problem again. Most of my products thankfully are frozen, this one is one of the non-frozen prepackaged items.
Hello Dianna,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you received an item in this condition and would be happy to help.
I will be looking into your account and reaching out soon to assist. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 16, 2020
I ordered my first month of food online. It was not $249 as advertised. It was over 350 dollars. So I thought I heard an offer on TV that stated they were offering BOGO. So I utilized the “chat” option for customer service and asked if I was getting the bogo offer and they said no. No $249 as advertised. No BOGO as advertised. I sure hope the food is good. Hasn’t arrived yet.
Hi Jesse,
Welcome to the program! Sorry to hear that there was a misunderstanding about your promotion when you signed up. A member of our Nutrisystem Consumer Experience Team will be reaching out to soon via Private Message to look into this for you. Enjoy your weekend, Jesse!
The Nutrisystem Consumer Experience Team
Reviewed Jan. 15, 2020
I just received an email informing me that my Quick Start Meals has come in a separate smaller box. I did place a complaint for not receiving it which was actually confusing. Now I am even more confused and disappointed. I know very well that I was supposed to get it. I didn’t even have instructions for anything and at this point, I haven’t even been able to start the program. This is discouraging and upsetting. I received a large frozen food container and a cardboard box with 2 shakes and dried goods. I DO NOT have the QUICK START or even instructions.
Hi AnaElvia,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. We apologize that you did not receive a guide in your order and completely understand why you would feel frustrated.
In your very first auto-delivery order you should receive a guide in your Body Reboot kit, assuming one is included with the plan you enrolled in, along with a Quick Start Guide. A Body Reboot kit is not included if you signed up for a Diabetic plan and it is not included if you opted to completely customize your very first order. It also will not be included after the first shipment.
We will be looking into your account and reaching out with more details on your concern. We look forward to working with you, AnaElvia.
Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 15, 2020
The reply kept telling me there were no free packages. I did not ask for free packages, I only stated that your costs were too high and not affordable for me to invest in. You also stated there was a gift card from Costco; however, there is not a Costco anywhere near where I live. I feel that you should think about providing something that is more cost effective for people to utilize that does not take over half a paycheck to pay for. While I need assistance in both losing weight and lowering my A1C, I will keep searching for other companies.
Hello Cheryl,
Thank you for taking the time to write your review. We are sorry to hear that you were unhappy with the email response you received.
We state that there are no opportunities for receiving the plan at no cost, an option that would be affordable for anyone, because we want to know that we occasionally do have this. We can offer other suggestions, which is where the Costco Cards come in. While we understand not everyone has a location near them, we don't know where you are emailing from, so we add it in case.
We also have plans that provide less foods, which would cost less. While this is not the full plan, you can still get the full benefits of the plan with this option.
We are sorry that the options we offered are not suitable for you. We can look into our options and provide more information in a Private Message. We will talk to you soon!
-the Nutrisystem Consumer Experience Team
Reviewed Jan. 14, 2020
I wrote you guys about your first 7 days. The worst food ever. My response I got back is you can customize your food. I did but didn't get what I ordered - glad you guys care. On top of it since I signed up been getting coupons for $249 deal but I am already stuck at $300. This is so stupid.
Hello Sheri,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you are unhappy about your pricing and meals. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 14, 2020
You advertise your BOGO free promotion. That is the biggest lie I’ve ever heard!!! Your $503 price for the BOGO PROGRAM IS MORE THAN IF I BOUGHT AN AUTOSHIP for 2 MONTHS OR MORE!!! I have been on your program a few times but never again after this lie you are promoting.
Hello Teri,
Thank you for stopping by to share your feedback! I'm sorry to hear you are disappointed in the pricing, but I'd be glad to help how I can. I am a member of the Nutrisystem Consumer Experience Team.
We've offered a number of promotions over the years for customers choosing auto-delivery in hopes that we can make the plan accessible to a number of people. Those discounts are always based on our one-time order price. We have a standard auto-delivery discount that does not include a second month free, but we also have the BOGO delivery option. With that option, members pay the full, one-time order price for their first order, then the second order just costs the packing fee and any applicable sales tax. That option does save you more overall than our standard auto-delivery discount, though we have other options to save for those that may not be able to pay the full price up front.
I'd be glad to reach out and help you find the best plan for your needs if you were still interested in giving the program a try.I look forward to speaking with you and hope you enjoy the rest of your afternoon, Teri!
- The Nutrisystem Consumer Experience Team
Reviewed Jan. 13, 2020
Nutrisystem advertises buy on month get one month free. One month is $309. So, if the second month IS free it should be $309; however when you enter the "BOGO" promo code the first month becomes $559 and the second month is "free". That is false advertising! All you doing is jacking up the first month's costs to carry the second month. It should be "bogus" instead of "bogo" because the second month is not "free".
Hi Anthony,
Thanks for reaching out to us with your feedback about our promotion. A member of our Nutrisystem Consumer Experience Team will reach out to you shortly via Private Message. Have a good evening!
The Nutrisystem Consumer Experience Team
Reviewed Jan. 13, 2020
I am a first time NutriSystem customer (starting my second week today) and so far I am delighted with the plan! I lost a whopping 6.8 pounds the first week! The support and counseling teams are fantastic. They are always friendly, encouraging, and helpful. They never rush me off the phone or chat. I have to tell you that I was a bit skeptical when I signed up thinking the food would taste terrible, that there would be no support behind the system, and that I would not lose any weight. How glad I am that I was wrong. :-). Yay!
I’m going to try to call Lynn again shortly to get help with the NuMi app. I scan in a Nutrisystem entrée and it does not recognize it. It may be that the entrée is still very new - it’s the Protein Power Mango Verde grain entrée. When I lose a little more weight so that it is noticeable I will certainly tell all my friends about NutriSystem!
Hi Demi,
Thank you for your review. We are so happy to see how much you are enjoying the program. We will certainly pass on your positive feedback to our team. Please give us a call at 1-800-585-5483 press option two if you need any other assistance.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 13, 2020
Thanks for responding so quickly. Puts my mind at ease. I dealt with Nutrisystem in another life when you went to the store and brought the bags of food home. This system is great. I look forward to seeing the results.
Hi Greg,
Thank you for your review. We are so happy to see that your concern was handled promptly. Please give us a call at 1-800-585-5483 press option two if you need any other assistance.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 13, 2020
So far the experience has just been OK for me. I am having very slow weight loss. I called last week to talk to a counselor and was on hold for 40 minutes. No one ever picked up so I hung up. I tried the online chat and it was not available at the time. I also sent an email on 1-6-20 asking how I get more of the printed daily trackers. Someone finally replied to me today - 1-13-20 (a week later) and said they no longer print them. They sent me a PDF but I don't want to print it myself. They pointed me to the Numi app. I don't like the app, the booklet works better for me. I am disappointed in the lack of support and how slow the weight loss is so far. Your program is completely promoted as quick weight loss the first 2 months with all kinds of support available. My experience so far has not proven your advertising to be accurate.
Hi Linda,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review about your weight loss and lack of support. We completely understand why you would feel frustrated and look forward to helping.
Our email volume has increased significantly along with our call volume, and we sincerely apologize for the delayed response you have received to your attempts to contact our Weight Loss Counseling Team. Counselors are available on weekdays from 8 AM - 10 PM EST and on weekends from 9 AM - 9 PM EST. They can be reached by phone and they can also chat with a Counselor on www.nutrisystem.com.
We unfortunately no longer print our Daily Tracker booklets, and apologize for any inconvenience this has caused you.
There are many factors that can influence weight loss such as age, gender, and activity level, but in a typical week you should expect to lose an average of 1-2 pounds if you are eating everything each day including your required grocery additions.
We will be looking into your account further and reaching out with more details on your concerns. We look forward to working with you, Linda.
Have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 12, 2020
The contact person was great. She took a lot of time with me to access the app. The procedure on my own was not an easy one so her expertise was necessary. Perhaps more info especially for older adults who are not real savvy on the computer would be a good addition.
Hi Gwen,
Thank you for reaching out with your review. We appreciate your feedback on the app/information and will be sure to pass it on to our team. Hope you have a great day and welcome to the program.
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 12, 2020
I ordered what I thought was BoGo. Not only am I not getting BOGO like I thought but I can’t even cancel without a fee. I can’t afford this, this puts me in a tight spot in life. So now I have to suffer because the website is misleading. I thought I was getting two months for 330 and now that I’m not and I paid the 330 I can’t cancel without a fee??? So I have to pay 230 (that I don’t have) this is miserable. Or I have to pay $100 to cancel. Not fair.
Hello Brittany,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you are having a hard time cancelling. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 11, 2020
Then on 1/9/20, I tried to change my arrival day to a few days earlier. Again, I was not able to do it. The only thing I could do was the default of 1/9/20. See the attached message. As you notice it says it can be changed until 1/8/20 (which had already passed).
I tried to contact someone through chat and CHAT WAS NOT WORKING. Of course. 2nd time that had happened to me. So, I clicked on email. Without realizing until I sent it, my complaint was coming from my default email, which was not what I signed up with. So went to the my correct email address and found an address for customer service. I sent the same email to them. Well I get 2 emails yesterday about my order having been cancelled as I requested. They thought I was trying to make changes to my order and it was being processed, so they just cancelled it. Apparently, they didn't pay any attention to why my real complaint was about your website. So, I had to spend time to talking to customer service to get it straighten out.
I like Nutrisystem and I am basically doing it for maintenance now. The website used to be so easy to use. Now almost every time I use it there are changes, and something doesn't work. My neighbor has just recently quit Nutrisystem because of the problem she incurred on the website and have to wait so long to talk to a person. I am a retired developer and database admin. In retirement, I still do some web developing. Your website is not user friendly at all. You should be able to find customer service contact easily. I can't find it anyplace on your site anymore. I am guessing because you are getting too many complaints. Please fix your website. Right now I cannot delay an order even though it tells me that I am within the time frame to change it. I click on the calendar and all dates are grayed out and have been for over a month. FIX IT. I am about ready to follow what my neighbor did and quit because of your website. Thanks Joan **.
Hello Joan,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team at Nutrisystem. I apologize for the inconvenience caused by attempting to delay your order on the website. More attention should have been paid attention to your emails.
I will look into this and reach back out privately with a resolution.
I look forward to speaking with you!
-Your Nutrisystem Consumer Experience Team Member
Reviewed Jan. 10, 2020
You must get a lot of people angry with you to have references of you are responsible for what you write. I have been in contact with you in regards to selling my mom who is 81 years old Nutrisystem for 3 months. She thought she was getting - buy a month get a month free. That is what your card says that she received in the mail. She has been charged 3 months. She is on a fixed income and no one seems to care. She did not read the small print. Would you at 81? What would you do if it was your mom or grandmother? There are exceptions to the rule but you chose not to. You may want to rethink selling such to the elderly especially when you are false advertising. You gave me the Consumer Affairs to tell you what I thought and now you know.
Hello Shirley,
Thank you for reaching out with your feedback. I'm sorry to hear your mother received orders she had not wanted. I am a member of the Nutrisystem Consumer Experience Team, and I'd be glad to look into your concerns.
I certainly appreciate your feedback on the matter and would be glad to review the information provided if your mother signed up with one of our representatives. They are trained to let members know what policies they may be signing up for as we want our customers to be fully aware of any commitments they may be making. With our previous two for one option, members received orders at a 50% off price so that they pay the full amount only once every two orders. My apologies for any confusion on our pricing.
I will be looking into your concern in more detail and reaching out soon. I hope you have a great weekend, Shirley!
The Nutrisystem Consumer Experience Team
Reviewed Jan. 10, 2020
The answer did not even come close to answer what I asked. This does not to be a very organized "PROGRAM". It appears to be just throw a lot of food at a person and expect them to figure out how to use it.
Hi Ken,
It's understandable how frustrating it can be when you don't receive the information or answers you seek We are sorry to hear that you didn't receive the answers you needed to adddress your concerns upon contacting us. A member of the Nutrisystem Consumer Experience Team will be in touch soon via Private Message to help look into this issue further with you. Enjoy your evening!
The Nutrisystem Consumer Experience Team
Reviewed Jan. 9, 2020
I have used Nutrisystem on and off for several years and I have typically had a good experience. In December, I decided to go on the plan again with an offer of 1 month free. Typically, I am charged about $270 per month if you sign up for at least 2 months. However, with this order I was charged a total of $476 (for the two months which is supposed to include 1 free month) - and another $9.99 for "packaging" of the second month. So I really only saved a few dollars (a little over $40) - one month was not free.
Further, a number of items were not included in the order which should have been (start-up kit, multiple snack items). I have contacted them 4 times about the errors on the order even speaking to a supervisor. They refused to take the second order back - because although the second order just arrived yesterday I placed the original order in December and it is beyond their 14 day guarantee. I was also advised that the frozen items are not returnable - which is not in their flyer and I was not advised of this when I ordered over the phone. The only compensation I got was a $30 credit, and a free box of shakes. Thus, I have cancelled any future orders and I will have to dispute the charges with my credit card company and block them from card.
Hello Marjory,
Thanks for reaching out about our current promotion, we are happy to help!
The Buy One Get One Free promotion is 2 for the price of one at retail price. If your previous orders were around $270, they would have been on another one of our autodelivery promotions which gives you 45% off of the retail pricing each month.
We hope this better explains and let us know if you have any other questions!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 7, 2020
I was disappointed. I called and explained how I had followed Nutrisystem and spent over 1,000 that is within 12 months over 500.00 recently and had not lost weight 2 lbs! I was not offered any compensation or even a few weeks of free food to continue on track so I canceled! The coach suggested that I wasn’t getting enough calories.
Hi Virginia,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review about your weight loss. I understand why you would feel frustrated and look forward to helping.
In a typical week you should expect to lose an average of 1-2 pounds as long as you are eating everything required each day including the grocery additions. If you are consistently missing any meals or the grocery additions your calories each day will be a bit low and that can stop you from losing since your body isn't getting enough fuel. The meal plan is flexible which means you can move around your meals and snacks as needed, but it is important to never skip anything.
I will be looking into your account and reaching out with more details on your concern.
We look forward to working with you, Virginia. Have a wonderful day!
-The Nutrisystem Consumer Experience Team
Reviewed Jan. 6, 2020
The diet itself is great. Food is delivered on time, tastes great, and has an app to guide and challenge. For busy people with little time to plan meals and portions, it is very effective. I personally lost 78 pounds, though going back to normal eating, I have put some weight back. My review is mainly with the customer service aspect. I experienced poor customer service in regards to cancelling an order. They already pulled my payment and insisted that they could not refund the money, but would apply it to the next shipment. Upon reviewing my bank statement following the next order, they charged it. It took over 2 hours to finally get the refund applied. After being accused of not telling the truth and having the same story repeated several times over to me, demonstrating a lack of honesty and competency in follow through and note taking, I have decided to cancel the auto pay and seek a better diet system.
Hello John,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team at Nutrisystem and am very sorry for your recent experience.
We always strove to provide the best service for our customers and I apologize that you did not receive that. I will take a deeper look into yur account regarding this charge and your refund and reach out privately once I have gathered more information.
Whether you decide to leave the plan or stay with us, I look forward to improving your recent experience!
-Your Nutrisystem Consumer Experience Team Member
Reviewed Jan. 3, 2020
The food contains soy which is really bad for post menopausal women. The food is full of additives and the portion size is not for people who need energy to sustain them. If you want to be hungry, unsatisfied and eat tons of chemicals then this is for you. Breakfast Below is a picture of breakfast, really who can live on that?
Hello Colleen,
We appreciate you sharing your feedback about the program and our meals. A member of our Consumer Experience Team will be in touch with you soon via private message to further address your concerns about our ingredients and meals. Please enjoy your day.
The Nutrisystem Consumer Experience Team
Reviewed Jan. 3, 2020
Price gouging!! Buy 1 month get 1 free? What a joke! You jack the price up to over $500 a month and then say you get the next month free. I can buy a month on QVC for $200!! I'm reporting this to the BBB!!
Hello Carrie,
Thank you for taking the time to leave your feedback! I apologize if there was any confusion over our pricing. I am member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to see if I could assist with your concern.
Though QVC is able to offer great deals on our products, ordering directly from us give members an opportunity to choose a custom plan that includes frozen meals. We also have auto-delivery ordering which saves you money by offering a discount off our one-time order price. We have a standard auto-delivery discount that does not include a second month free, but we also have the BOGO delivery option. With that option, members pay the full, one-time order price for their first order, then the second order just costs the packing fee and any applicable sales tax. That option does save you more overall than our standard auto-delivery discount, though we have other options to save for those that may not be able to pay the full price up front. Our hope is to provide plans that fit a variety of budgets so we can continue to help our members reach their weight loss goals.
I'd be glad to reach out and help you find the best plan for your needs if you were still interested in giving the program a try.I look forward to speaking with you and hope you have a great weekend, Carrie!
- The Nutrisystem Consumer Experience Team
Reviewed Jan. 2, 2020
Great product. Works well. Kept weight off for three years. This gets us right back on track after act’s you holiday season. Reps. are absolutely fantastic!!! They’re extremely knowledgeable and always willing to help!
Hi John,
Thank you for reaching out with your review. We appreciate you taking the time to share your experience. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Dec. 31, 2019
I WILL NOT CALL YOUR CS DEPARTMENT TO BE HARASSED. JUST CANCEL THE DAMN ACCOUNT!!!! You no longer have permission to charge anything to my credit card!!!! I have notified my cc company to deny any charges from your company!
Hi Tammy,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review.
I apologize if you felt as though you were harassed when you contacted us about canceling your program. I will be looking into your account further and reaching out with more information.
Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Dec. 30, 2019
I did not lose a single pound after the first order. I just wasted my money and so I will not accept any more stuff. I ate all the stuff as directed but had no weight loss at all. Do not send any more stuff because it will not be accepted.
Hello Ingrid,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I'd be glad to assist with your concerns.
I'm sorry to hear you did not lose on the program. Were you ever have to get in touch with our Counseling Team? Our dedicated Counselors are happy to review the meal plan with members and offer advice on using the program for the best weight loss. I know it can be frustrating if you are not losing, but the Counselors are there to be your support team along your journey!
I'll be reaching out soon privately to help you discontinue your program if that is what you choose. I look forward to speaking and hope you have a great weekend, Ingrid!
- The Nutrisystem Consumer Experience Team
Reviewed Dec. 29, 2019
This is disgrace that I would be charged to cancel an order due to the fact that the food is not working for me. I will spread the word about Nutrisystem and encourage all of my friend to not do this system, what a rip off, not only does your tv ad say money back, but then I am charged for canceling, what nonsense, BBB will hear from me.
Hello Leslie,
I am a member of the Consumer Experience team. Thank you for writing your review about the plan and issues with the Money Back Guarantee. I am sorry to hear that the plan did not workout for you and understand your frustration.
Your satisfaction with our weight loss program is our top priority here at Nutrisystem. We have a 14 day Money Back Guarantee. You can try the food for 14 days (from the date of delivery) and for whatever reason the plan does not work you can return the rest of the food for a full refund minus $19.99 for shipping. If you cancel your auto-delivery order after the 14 day money back guarantee period and prior to paying for your second consecutive 4 week order, your payment method will charged $125 for the auto-delivery early cancellation fee.
I will be looking into your account to give you more specifics on your concerns.
We look forward to working with you, Leslie.
-The Nutrisystem Consumer Experience Team
Reviewed Dec. 27, 2019
To be completely honest I was very disappointed with the first weeks loss. It was only 1.2lbs but after 25 days I have lost over 8.5 lbs. I feel that this is the perfect rate of weight loss. I have tried many programs before: Weight Watchers, HCG, Beverly Hills Diet and Eating only once a day. This program is by far the easiest and most realistic one to follow. My only complaint is the repetitiveness of my food choices. I live in Canada and as a result my options are much more limited. I can't have any of the frozen foods and some of them look so delicious.
Hi Tracey,
Thank you for reaching out with your review. We are so happy to hear how much success you are having on the plan so far! We appreciate your feedback on the food choices for our Canadians clients and will be sure to pass on your concerns.
Please keep us posted on your continued success! Hope you have a happy and healthy new year.
The Nutrisystem Consumer Experience Team
Reviewed Dec. 27, 2019
I contacted the dietary department because I have a number of food allergies. I got an auto reply saying they were busier than normal but would be in touch. While I waited I went through your site and looked at all the ingredients lists and found the meals and snacks that would work around the allergies. I went to order but the issue was some of the first week kick off items they automatically included wouldn’t work for my allergies. I called and spoke with a nice gentleman who informed me I could not do the program and they had blocked me for my allergies.
I check my email and sure enough I now have a template type reply. Instead of contacting me to help me navigate around them they just blocked me from the program due to one of the allergies. They lost out on a customer because they were not willing to take the time to investigate and work with me. Not how you grow a company and I will be sure to spread my experience and their lack of inclusion.
Hi Laura,
Thanks for taking the time to share your experience with us. We understand how disappointing this situation can be especially when you have your heart set on starting our plan. Our apologies for not receiving enough information when you contacted us about this issue. Anyone with a peanut, latex, gluten or soy allergy are ineligible for the program. This is due to us not being able to accomodate meal plans for those with these conditions. We will look into this further for you and will be in touch shortly to help address your concerns. Thank you.
The Nutrisystem Consumer Experience Team
Reviewed Dec. 19, 2019
Missing food items & a customer service agent refusing me the opportunity to speak with a supervisor. Eventually spoke to an agent & will send me 10 bars, big deal & this DOES NOT remedy my customer service issue. How much more do I have to deal with?
Hi Anthony,
I am a member of the Consumer Experience Team. Thank you for writing your review about the issues you experienced and the service you received. I understand why you would feel frustrated, and I look forward to helping.
Our representatives are trained to be solution oriented and can handle the majority of issues that arise, such as missing items, without the need for a supervisor. This is likely why you were not transferred, and I apologize for the frustration you experienced.
I will be looking into your account and reaching out with more details. We look forward to working with you, Anthony.
Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Dec. 19, 2019
I was doubtful at first. I found I was able to eat many times a day. The food is good because I got to choose what I wanted to eat. I found it extremely easy to follow. The lbs seemed to melt off. I have recommended this before. I felt like a walking advertisement for NutriSystem because people I worked with and friends saw the weight drop.
Hi Sally,
Thank you for reaching out with your review. We are so happy to hear how much success you had on the plan! Please give us a call at 1-800-585-5483 press option two if you have any questions on maintenance.
Hope you have a healthy and happy new year!
The Nutrisystem Consumer Experience Team
Reviewed Dec. 18, 2019
I was told by sales that I would get two months for the price of one. I am being billed the same amount again. This is misrepresentation of your product. I am 75 years old and I know what I was told by sales. That I would get two months for the price of one. I would get two months for what I paid for on the first month. And not be billed again. Surprise!!!! I am being billed again never saw that coming from such a big company.
Hello Carolyn,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to write you to see if I could assist with your concerns.
I sincerely apologize if you were told the wrong information by one of our representatives. With our 2 for 1 deal, customers who sign up for auto-delivery receive each order at 50% off the full, one-time order price of the package. That way you are only paying the full price once for every two orders. Our customer service is important to us here at Nutrisystem, and we certainly do not wish to be offering misinformation to our members. I will be sure to look into the matter in more detail and reach out to you soon.
I thank you again for reaching out and look forward to speaking with you, Carolyn. Have a great week and a happy New Year!
- The Nutrisystem Consumer Experience Team
Reviewed Dec. 17, 2019
Hello. I am on my second week of ns. I have experienced stomach cramping throughout with one day where it was unbearable. Customer service, especially through email was very helpful to explain that this was due to drastic increase in fiber from normal consumption or sensitivity to the sugar alcohols. I wish this was something I was made aware of and maybe a gradual increase in the fiber dishes offered. I'm also sure most don't know if they have sensitivity to those sugar alcohols.
Hello Carrie,
I am a member of the Consumer Experience Team at Nutrisystem. Thank you so much for writing your review and sharing your feedback. I am sorry to hear that you are experiencing discomfort on the plan.
It may be due to the high fiber content or the sugar alcohols and I apologize that this information was not provided to your prior to signing up. We try to ask our customers if they are aware of any dietary intolerance, however, we also ask that our customers share any known information about this with us. If it is unknown at the time of sign up, whether it is not mentioned or you are unaware of an intolerance, it is difficult to edit those items off of your menu.
I am happy to take a look at your account and send you additional information on your menu choices and editing. I will research your account and provide additional information soon privately.
Have a great day!
-Your Nutrisystem Consumer Experience Team Member
Reviewed Dec. 15, 2019
Delivery of my 2nd Order. It’s 4 days I have been without food and no one can tell me if and when I will receive it! They can tell me exactly when the 3rd one will arrive (01-06-2020) but not the one I need now? “Disappointed”
Hello Steve,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that your order is taking longer than expected. I certainly understand your frustration and am happy to assist further.
We do not receive a day that an order will ship until FedEx picks it up but we can guarantee that you will have it within 1-10 business days from ordering/processing. Once your package ships you will be able to track it through your online account to get an estimated delivery date.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Dec. 14, 2019
Just wanted some advice. I prefer emailing but it’s suggested to call so I really got no help. It’s ok though. I’ll try to stay motivated. I emailed asking on how to stay motivated so I can lose weight. Thanks.
Hi Shanai,
Thanks for sharing your experience. We would be happy to help you get on track. A member of our Nutrisystem Consumer Experience Team will reach out you to shortly to help address your questions and concerns. Enjoy the rest of your day!
The Nutrisystem Consumer Experience Team
Updated review: Jan. 16, 2020
My order was replaced after being lost. Customer service worked hard to remedy the situation. Thank you.
Original Review: Dec. 12, 2019
Not sure how your process works regarding filling orders. My second shipment in November was lost in shipment and now continues to be processed. Soon I will be expected to review the December order without even getting November's. If I didn't already purchase gift cards I would just diet on common sense. Nutrisystem was supposed to be convenient!!!
Hello Geralyn,
Thanks for writing us about your order, we are so sorry to hear about your experience but we are happy to help!
We will be happy to take a look at your account and reach out shortly.
We appreciate you giving us the opportunity to make things right for you, Geralyn!
-The Nutrisystem Consumer Experience Team
Reviewed Dec. 9, 2019
Food was delivered late on Saturday afternoon and due to darkness was not found until Sunday morning. Frozen food was thawed and no traces of dry ice. I was very afraid to refreeze and then eat. Nutrisystem has notified me they will reship my frozen selections and I can discard the thawed food due to concerns with refreezing. Thanks so much for the great customer service.
Hi Rick.
Thank you for reaching out with your review. We appreciate you taking the time to let us know about your experience with our Customer Service Department. If you have any other questions or concerns, please feel free to reach out at 1-800-585-5483 press option two.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Dec. 8, 2019
I received the frozen part of my order 2 days later than the expected delivery date and it was not in good shape when I received it. I submitted a customer service request upon this and heard back from Nutrisystem within 24 hours and they reshipped the frozen part to me completely. It was no trouble at all. I'm really happy with this experience.
Hi Xinzhi,
Thank you for reaching out with your review. We are so happy to hear that our Customer Service team was able to get this issue resolved quickly for you. Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Dec. 7, 2019
I purchased the plan when Nutrisystem was offering their bogo offer. The price I had to pay with discounts was $250. I obviously thought it was a good deal until it came time for my second shipment when it became $280. So I called to find out why I was being charged again and they said the total cost was 500 for a month and that they actually split up the payments and that is why I was being charged for the second month! Why wasn't this explained prior to my signing up? Anyways I couldn't cancel the 2nd month without paying a penalty fee, so I asked them to send me the order for the 2nd month and cancel thereafter. So my second month order comes in and guess what - there is no dinner packed at all!
I called them again to inform them of the same, and was told that the dinners would be sent out at no additional charge to me! Are you kidding me? Did they really expect me to now also pay for their mistake? (which by the way I haven't received as yet) Anyways, the worst part is the food tastes horrible and the weight loss is negligible. Maybe that was the plan - make the food so horrible that we then choose to not eat and lose weight that way! But I paid for this expensive food, so I forced it down my throat! Long story short, not only money down the drain, but nothing to show for the money spent either. I'm very disappointed - well serves me right to believe what I see on TV!
Hi S,
I am a member of the Consumer Experience Team. Thank you for writing your review about your promotion, your second order, and your weight loss. I understand why you would feel frustrated and look forward to helping.
The 2 for 1 promotion is essentially a 50% auto-delivery discount. When you place a one-time order you pay the full retail value for four weeks of meals and you do not receive any additional discounts. If you enroll in an auto-delivery instead you receive a discount off of the one-time order price and we ask that you take at least two orders for this reason. With the 2 for 1 promotion your first two orders are each 50% off which means you receive two months of meals for the same price you would pay for a one-time order. I apologize if this wasn't more clear and for any confusion.
In a typical week you should expect to lose an average of 1-2 pounds as long as you are eating everything each day including your grocery additions.
I will be looking into your account further and reaching out shortly with more details.
We look forward to working with you, S. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Dec. 5, 2019
Very boring foods. Popcorn snacks horrible. Snack protein bars and breakfast bars good. Disappointed with quality of foods, especially for the price. Needed more detail in written form to come with the actual box with food. I know info was on-line, but inconvenient.
Hello Helen Jo,
Thank you for taking the time to write your review. I a member of the Consumer Experience Team at Nutrisystem. I am sorry to hear that your were unhappy with the foods and directions on how to follow. We do put all necessary starting information in your initial box. In addition to that, you will have the ability to customize your plan so that you can receive the foods that you want. The Uniquely Yours and Uniquely Yours Ultimate will come with the feature to customize and the Basic plan will require a $25 fee to do so.
I am happy to take a look at your account so that I can provide you with detailed information on how to follow your plan. As soon as I gather that, I will reach out privately. I look forward to assisting you!
-Your Nutrisystem Consumer Experience Team Member
Reviewed Dec. 3, 2019
When I signed up online, without any issues, I began selecting my order, paying for my orders, and receiving my orders. Sometimes, the orders would even arrive within a few days from the time they processed! However, now that I'm about 10 lbs from my goal (adjusted, as I was told the other day), I decided to cancel my Auto-shipments. Why does this require a phone call? Oh yes, it's because Counselors....aka Salespeople...are there to talk you out of cancelling. Sad, it's a great company!
Anyways, I'm saddened because the frozen part of a recent order that processed on or around 11/22, is just now shipping. The dry part was received on 11/27. The issue is that we are heading out of town for 12/05 for five days. I've tried calling the 800 number many times today, but it just seems to return me to the "listen to the prompts" area. I've tried using the chat sessions, but it doesn't progress to a Counselor. I guess I can really see that I am no longer a customer. I'm actually a returning customer, so who's to say that because I am stopping the orders now that I won't be back. I don't remember it being like this when I stopped the plan before. Again, sad....
Hi Carrie,
Thanks for taking the time to share your recent experience on our program. Our apologies for your challenges experienced when trying to reach out to us and the shipping of your last order. It certainly sounds like a frustrating situation.
A member of the Nutrisystem Consumer Experience Team will reach out to you soon via Private Message to further assist you regarding your concerns regarding your account and last order. Please enjoy your evening, Carrie.
The Nutrisystem Consumer Experience Team
Reviewed Nov. 30, 2019
I am getting ready to start my second month on the plan and I only really lost on the first week where they drop your calories to 800 to 900 a day. Last three weeks I have simply maintained the first week of starvation. Not happy. Been on much better plans with greater success????
Hello Alan,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review about your weight loss. I completely understand why you would feel frustrated and look forward to helping.
During the Fresh Start week you follow a lower calorie meal plan that helps to jump start your weight loss since you are eating around 800-900 calories per day. You only follow this lower calorie meal plan for a week, though, and in your second week your calorie goal each day increases to 1500 each day. If you are eating everything each day, including the required grocery items, you should expect to lose an average of 1-2 pounds per week.
I will be looking into your account further and reaching out with more information about your meal plan.
We look forward to working with you, Alan. Have a great day!
-The Nutrisystem Consumer Experience Team
Updated review: Dec. 29, 2019
I am writing this update on December 28, 2019. After reaching out to me, Sarah was able to help me with issue. She was very kind and did what she could to help out. In fact, she was much nicer than the original person I spoke with when cancelling the order.
Original Review: Nov. 29, 2019
I started Nutrisystem back in August. Most of the food was great, but others left much to be desired. The food in the cups tastes just like the cup. I decided to stay on the protein shakes because they were my favorite. I called to cancel my subscription and was told since I got a discount I would have to pay 125.00 to get out of it. Really? I paid over 500.00 (and that was with a “discount”) to try your products and now I have to pay 125.00 to get out of the subscription. As a result, I will not recommend to friends, I will not go back on my plan, and I certainly will be advertising for nutri-system.
Hello Karle,
Thank you for taking a moment to share your feedback! I am a member of the Nutrisystem Consumer Experience Team. I wanted to reach out to see if I could assist with your concerns.
I apologize for any confusion over our auto-delivery plan and discounts. Customers who sign up for auto-delivery receive a discount and are not charged the full one-time order price, so we just ask that they take at least two orders. If a customer would like to discontinue their plan before receiving a second auto-delivery order, we have a standard fee of $125 as outlined in our Terms and Conditions online.
I will be looking into your pricing concern in more detail and reach out privately to assist you further. I appreciate your feedback on the meals and will be sure to forward that to our Food Development Team as well.
I look forward to speaking and hope you have a great week, Karle!
- The Nutrisystem Consumer Experience Team
Reviewed Nov. 28, 2019
I received my last order of frozen foods all thawed out! This was the first time that it had happened! However upon review I received an all new duplicate box in excellent condition, frozen solid, thanks to the prompt attention of Tina, with the consumer experience team. She was extremely helpful! Thank you!
Hi Terri,
Thank you for sending in your review. We are so happy to hear how helpful Tina was when you contacted us for assistance. We will be sure to let her supervisor know what a great job she did getting the new order out to you.
Hope you have a wonderful day!
The Nutrisystem Consumer Experience Team
Reviewed Nov. 27, 2019
I am 76 years old, saved for this program, had only 20 pounds to lose, obviously there was a misunderstanding about the canceling policy, I would have gladly paid the $120 to cancel rather than the lver, $300 to save $120 cancellation fee. I really wanted this to work. I lost 5 lbs that, cost me over, $600. No, I would not recommend this program simply because of the way this was handled. In all fairness, on my part, your food is very good.
Hello Sheron,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. I apologize for any inconvenience that has been caused recently.
When you sign up, online or over the phone, you will have two options. A one-time order at the full retail value or you can choose the discounted rate. The second option will require you to take two shipments in order to retain the discount received as we cannot extend this to a one-time order. If you sign up for the discounted rate and discontinue prior to a second shipment, you are subject to the $125.00 fee. All that we ask to keep this discount is to accept two shipments. While we do have a 14-day Money Back Guarantee, you will have to call for that within 2 weeks from the time the package arrives at your door. Once that time passes, we would not be able to honor this option.
I apologize if the situation was not handled a better way. I will be looking into your account and see if there is anything that I can do to improve your experience. Once I am able to gather more information, I will reach out privately.
I look forward to speaking with you.
- Your Nutrisystem Consumer Experience Team Member
Reviewed Nov. 25, 2019
I Have been a member for about a year now. I have decided to cancel my account. However I keep getting responses that tell me to call and cancel my account even though I’ve made it very clear in writing. This is annoying to say the least.
Hello Judith,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you are having a hard time cancelling the program I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 23, 2019
I have been following Nutrisystem for many years. It works GREAT for me! I have lost as much as 75 pounds at one time over the years. I LOVE the food. However, the FROZEN line is INCREDIBLE! The BEST tasting frozen foods I have ever tasted and I look forward to eating it! I can not THANK Nutrisystem enough as it has literally saved my life because of the weight I have lost and been able to keep off thanks to Nutrisystem! Thank you again!
Richard,
Thank you so much for reaching out and sharing your experience on the plan. We are so happy to hear how much your weight loss has changed your life. Keep up the great work!
Hope you have a wonderful holiday season!
The Nutrisystem Consumer Experience Team
Reviewed Nov. 22, 2019
I'm not happy at all with customer service. No one answers the phone, it prompts to tell you to push a number but it doesn't work. I have emailed to cancel and still they are sending me orders so I need to call my credit card. Again.. You can't even talk to a person to help you with the program.
Hi Claudia,
Sorry to hear that you were unable to reach us. A member of our Nutrisystem Consumer Experience team will look into your issue further and reach out to you via a Private Message. Thanks for bringing this to our attention. Please enjoy your evening, Claudia!
The Nutrisystem Consumer Experience Team
Reviewed Nov. 20, 2019
The food is horrible and canceling is difficult! I still have a nasty taste in my mouth 24 hours after trying the macaroni & turkey sausage entree. The rep didn't want to allow me to cancel. She tried to keep me on the program for the frozen food. I was very clear that I wanted to cancel. Had I listened to her, I would have been out of the 14 guarantee timeline and obligated to pay for 2 months of food that would have been thrown away.
Hello Debbie,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review about the meals and your cancellation experience. I completely understand why you would feel frustrated and I look forward to helping.
We try our best to appeal to a wide variety of tastes, but we understand that not everyone will enjoy everything we have to offer on our menu. We greatly appreciate you sharing your feedback, though, as it does help us to make improvements for the future. I will be looking into your account further and reaching out with more information.
We look forward to working with you, Debbie. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 19, 2019
I'm getting ready to contact consumer affairs for false advertisement. I can't get through on any of the numbers. I'm going to go to Jenny Craig. I keep calling and no response. I'm on my second week and I'm getting frustrated.
Hello Monique,
We are very sorry to hear about your experience in getting through to us.
When using the phone tree, make sure to listen to all the choices before making your selection otherwise it will not register.
We are happy to see that you were able to reach a Counselor and review your plan.
Please let us know if there is anything else we can do, Monique!
-The Nutrisystem Consumer Experience Team
Original Review: Nov. 19, 2019
No matter what I've tried in the last hour, can not get my 20 pound Nutribear included in my food shipment. The 20 pound Nutribear is supposed to be free with free shipping if ordered by today before they pack up my next order.
Hi Thelma,
Congratulations on your progress so far! Sorry to hear that you are having trouble claiming your bear and adding it to your order. A member of the Nutrisystem Consumer Experience Team will be touch soon to help address your matter. Please enjoy your evening, Thelma!
The Nutrisystem Consumer Experience Team
Reviewed Nov. 17, 2019
Coming from a health nut like me you’d think I would stay on top of what I eat and how I train my body. But since college I found myself skyrocketing from 180 all the way to 250, nearing what the BMI Index told me to be morbidly obese. I was down, the big guy of the group and would always sit on the sidelines when my friends went out to play sports, or had to constantly take a seat while walking through a beautiful city night with my girlfriend. I was on a downward spiral, and then my own mother started ordering Nutrisystem. Originally it was for my step dad, but when I saw the results he achieved I thought why not?
Now here I am 85 pounds lighter, doing the things I love and feeling great. My confidence is up, my self esteem is up, and my overall lifestyle has drastically improved thanks to the amazing results Nutrisystem provides. From the bottom of my heart thank you, you truly gave an unhealthy guy like me a second chance at life, and I am forever grateful for that.
Shane,
Thank you so much for reaching out and sharing your success on the plan. We are so happy to hear how much your weight loss has changed your life. Keep up the great work!
Hope you have a wonderful day!
The Nutrisystem Consumer Experience Team
Reviewed Nov. 16, 2019
Any concern I have had, has been addressed efficiently and has been very helpful. The advertising campaign was misleading, otherwise very happy. I was missing items in my first week package and Nyjaee was very accommodating. My husband washed my blender bottle in dishwasher and it also is being replaced. I earned a muffin reward on the NuMi app, but too difficult to add to my next order for free. Wants $25. Not easy to use for a new member in senior years. Lol. Still trying to get thru.
Hi Antoinette,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. I apologize for the issues you experienced with your shipment and claiming your reward, but I am happy to help.
Welcome to the program! NuMi rewards can be claimed separately, or you can add rewards to your auto-delivery if you do not want to pay shipping. To add an item to your auto-delivery you can log into your account on www.nutrisystem.com and click MY ACCOUNT at the top of the page. You should then see the option to click MANAGE NEXT ORDER. This will bring you to your order summary page where you can click ADD A LA CARTE ITEMS on the left side, add your reward, save your changes, then apply your promo code on the left side under your payment information. I apologize for any trouble you experienced. I will be looking into your account and reaching out shortly.
We look forward to working with you, Antoinette. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 16, 2019
For over a month, Nutrisystem sent me emails offering a 2 for 1 deal. I finally took advantage of it, making it clear I only was committed 2 months. I paid the fee in full. Next, I received an email with another full charge of $ 317. I immediately called to cancel all future shipments and also sent a registered letter. I am 70 years old and have taken part in many 2 for 1 deals. Nutrisystem is a dishonest company and should refund all my money for all the anguish this unpleasant experience has caused me.
Hello Richard,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that there was some confusion with the promotion on your account. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 14, 2019
Food is terrible. Cheaply made, and very unappealing. Frozen chicken sandwich for lunch was the size of a sausage biscuit from Dairy Queen. Expensive for the quality you get. Better off going to hello fresh or something of that nature. Can you lose weight on this stuff. Heck yes you can, most of the food I tried went into the trash can after a few bites. Really don't let them reel you in first month was cheap, tried to cancel after the first month, they said you commit for 2 months or forfeit to full price for the first month. My goodness 691.00 a month for 100.00 worth of crap food. Skip these folks people. Better off going to the frozen food section of Walmart and buy Atkins or Healthy Choice. These my honest opinions. Very dis-satisfied.
Hello William,
Thanks for taking the time to share your experience on the plan. We are sorry to hear that you didn't enjoy the meals and the terms were not clearer to you at the time of signing up. A member of our Consumer Experience Team will be in touch with you shortly via Private Message upon review of your account. Please enjoy your day.
The Nutrisystem Consumer Experience Team
Reviewed Nov. 12, 2019
Despite never signing up any emailing list by Nutrisystem they continually send me spam although I’ve continually unsubscribed. They clearly use the internet and details of potentially customers and sell off that information to companies that send out spam and dangerous viruses and/or security threats. Scam company, stay away from them.
Hello Paul,
Thank you for taking a moment to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I wanted to reach out to assist with your concerns.
I'm sorry to hear you've been receiving unwanted emails about our products, but I'd be glad to assist you with the unsubscribe process. Once a request is submitted, it may take up to 10 business days for the request to cycle through our system. If you continue to receive emails after that, they may be coming from a 3rd party website and not us directly. This can happen if you are on your Internet and at any time elect to receive information on health and wellness from a third party site. I'd be glad to try and remove you from their mailing list though. My apologies again for any inconvenience.
I will be reaching out privately soon to assist you with unsubscribing, and I look forward to speaking with you. Have a great weekend, Paul!
- The Nutrisystem Consumer Experience Team
Reviewed Nov. 12, 2019
Totally misled me by promoting a 2 for 1 and billing an amount and then billing me again for a larger amount. The one price given was certainly indicative of the price as a 2 month price, not less than half the price.
Hello Gary,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that there was some confusion on which promotion was on your account. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 11, 2019
I recently purchased this product and I found a bug inside my product and I am very disappointed at this time because I had to throw everything away. Not just that. I got sick. So I want a full replacement and I purchased this product amount as $102.88 and it’s a waste of money to buy this product and found out there’s a bug inside of it. Very awful product.
Hello Linda,
We are so sorry to hear about your experience with your order.
We will certainly look into this for you and be reaching out shortly.
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 9, 2019
My frozen item came in I couldn’t get home before midnight and I opened my package and everything that could melt did. There was no dry ice. I emailed last night and customer service had a new order out this morning. Thank you for the quick prompt service.
Hi Kim,
Thank you for reaching out and sharing your experience. We will be sure to pass on your feedback to our Customer Service Department.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 7, 2019
Thank you, the delivery of purchased Core Plan as a gift for my sister arrived very quickly at her home at approx. 5:00 pm on 11/5/19 in Ewa Beach, HI 96706. The e-materials I requested that day helped me review the plan before discussing & opening the box with my sister. Our dissatisfaction is that the 14-day money back guarantee that comes with the plan started the same day as the delivery. Yet my sister had not yet started Day 1 of Week One. Certainly it’s not fair to start Day 1 without breakfast and lunch. My sister also could not start for dinner because she needed to read the materials. She lost a whole day!
We think it’s wrong to include the delivery date in the 14-day try it period, especially for residents in Hawaii. I didn’t know at ordering. We are a far distance from the continental USA which should be taken into consideration. This reason can also apply to other deliveries I’m sure! Are you able to consider and extend my sister another day? I was told she has until November 19 at 10 PM Eastern standard time to cancel, if unsatisfied. Will you give her until November 20 at 10 PM Eastern standard time instead? This policy left as is lowers the confidence at the start we have in your product/company. Really, this consideration should apply to everyone who purchases a meal plan with Nutrisystem. My family can only hope that the product is a good one. I hope I did not make a poor decision in making the order and gift. Awaiting your response. Ms **.
Hi Stephanie,
I am a member of the Consumer Experience Team. Thank you for writing your review about the Money Back Guarantee. I apologize for any frustration surrounding this policy and look forward to helping.
I will be looking into your account further and reaching out as soon as possible.
We look forward to working with you, Stephanie. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 7, 2019
I found a foreign object in my frozen dinner. I took a picture and forwarded to customer service. I'm willing to send the object to the company but I am not happy with the offer of resolution. This is an egregious breach of trust in the quality of your food. I should be offered more in resolution than what has been given.
Hello Mary,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to assist with your concerns.
I'm so sorry to hear that you received a meal in that condition. We take our product quality very seriously here at Nutrisystem and appreciate you bringing the matter to our attention, Mary. We ask for the object back just so our Quality Assurance Team can look into the matter further to keep similar issues from happening in the future. I can certainly make you a label to return what you found in your food. My apologies for any inconvenience.
I'll be looking into the matter in more detail and reach out privately to assist you further. I look forward to speaking with you and hope you have a great week, Mary!
- The Nutrisystem Consumer Experience Team
Reviewed Nov. 7, 2019
Nutrisystem works so well. Just follow the plan. I was on auto delivery for 10 months and now eat certain NS foods which I really like. My eating habits have really changed, and I reached goal and 10 pounds more. I still weigh every two weeks, to keep myself on track. I would highly recommend NS, which works great if you follow the plan. The counselors were helpful. Hope I can maintain, but can always revert to my disciplined lifestyle when necessary. Thanks.
Hi Bette,
Thank you for reaching out with your review. We are so happy to hear how much success you had on the plan! Please give us a call at 1-800-585-5483 press option two if you have any questions on maintenance.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed Nov. 7, 2019
I am completely dissatisfied with the process for cancelling my Nutrisystem program. I ordered the program without having to talk with someone. I should be able to cancel the program the same way. The program did work when I stayed with it and I may try it again. However, if I continue to have problems cancelling this program there will be no possibility of that occurring.
Hello Robert,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you are having a hard time cancelling the program. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 6, 2019
They use the bait and switch on their plans. They tell you 2 months for the price of one but double the monthly cost. Their plans generally run from 240 to 340 per month. When you get 2 for one they simply charge you almost 700 per month but split up the payments into 2 months. YOU ARE NOT SAVING ONE DIME!
Hello Chris,
I am a member of the Consumer Experience Team at Nutrisystem. I appreciate you taking the time to provide your feedback. I apologize for any confusion that was caused by the details of the promotion that you had signed up with.
The details of the promotion state: "With this offer, get two deliveries for the regular price of a one-time delivery with any new 4-week auto-delivery plan." One time deliveries are not offered at a discounted rate, you receive these at the full retail value of the order. This will then make your pricing the 50% pricing.
I will be looking into your account and will reach out with any additional information that I have.
-Your Nutrisystem Consumer Experience Team Member
Reviewed Nov. 5, 2019
I had a delivery question which was handled immediately. Only the first portion of the order had shipped and I wished to know when the remainder would arrive. Thanks for an immediate and polite response! I'm afraid I don't have any more to add to that, thank you for your' help!
Hi William,
Thank you for reaching out with your review. We appreciate you taking the time to let us know how your concern was handled. Please give us a call at 1-800-585-5483 press option two if you have any questions on the plan.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Nov. 5, 2019
Found a object in my Santa Fe melt. Never got an email back. I sent all the information, a picture of what I found in my food and I have not gotten a reply. I think it bite a bug or some other small animal in my melt. It was very disgusting. I have been asked to submit the same information about 4 times. Each time I sent the information.
Hi Cynthia,
We are sorry to hear that you received an entree with a foreign object and that you had trouble resolving your issue via email with us. This can certainly be disturbing and frustration. A member of the Nutrisystem Consumer Experience Team will be touch soon via Private Message to look into your issue further to help address your concerns.
Please enjoy your evening Cynthia.
The Nutrisystem Consumer Experience Team
Reviewed Nov. 4, 2019
Just replying back to say, Thanks and y'all ARE JUST GREAT! Nancy **. P.S. Even though I I'm errr... 54 I think I want to be your TOP AMBASSADOR one day, commercials, etc... You know, the whole BIG picture. Ever had an amputee representing your company?
Hi Nancy,
Thanks for reaching out with your review. We would love to hear more about your weight loss story. Please feel free to share on our Success Story page: https://www.nutrisystem.com/jsps_hmr/success_stories/index.jsp?weightLoss=20 .
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 31, 2019
I lost a lot of weight on the plan, over 60 lbs., but once my wife quit, I was kind of forced to quit. If there were a couples plan, that may motivate "teams" to work with each other. The food is good, but limited. They could benefit from more special food options. After a couple of months, I loved some food and then found other to be "Blah", and didn't come out with some limited time specials.
Hi Brandon,
Thank for reaching out and sharing your experience on the program. Congrats on your weight loss, you must feel great losing more than 60 lbs! We appreciate your feedback and will be sure to pass it on.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Updated review: Nov. 5, 2019
Update: Nutrisystem has cordially refunded the cancellation penalty. I couldn’t tolerate some of the meals but I’m very sensitive in that regard. I have lost 8.6# in two weeks, and in that sense it works. Good luck.
Original Review: Oct. 30, 2019
I’m on day 9. Lost 7#. Plan is calorie restriction. If you follow it exactly you will lose weight. Food is terrible. Lots of xanthan gum and added dietary fiber, perhaps psyllium powder. I think it works by adding an “r” to change fat to fart. You maybe shouldn’t go out in public for a while. One thing I never said was “Man, I wish I could have another serving of that.” Being a bad consumer, I found I had to pay $125 to cancel the next month. You will pay pretty big for trying Nutrisystem. I did however learn that I can force myself to live on 1000 calories. Using an app makes calorie counting much easier than I expected, but still requires an investment of time. I would recommend getting an app for your phone that you can use to log calories, food, and track weight. I can not recommend Nutrisystem due to the horrible collection of highly processed “food” they sell you. There are also some negatives, but...
Hello Brian,
We are sorry to hear that you didn't enjoy the plan.
We are happy to take a look at your account and will be reaching out shortly.
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 30, 2019
I have ordered Nutrisystem numerous times and I have been successful losing weight most of the time. Recently, I received my notice of auto ship; however, the price had gone up approximately $100 for the same products that I originally agreed. When I questioned the customer service representative, I was told that they could remove part of my agreement. The representative angered me for her suggestions, so I canceled my auto shipment. She said my actions in canceling my order would result in an additional charge of $120 to my credit card on file. I’ll never use Nutrisystem again nor will I recommend to anyone else.
Hello Tommy,
Thank you for taking the time to write your review. I am a member of the Consumer Experience Team and I want to apologize for the negative experience that you had. I understand why you would be frustrated by the increase in price and I look forward to helping.
When you enroll in an auto-delivery program you receive a discount off of the one-time order price. Since you receive a discount we ask that you accept at least two orders. If you cancel after the 14 day Money Back Guarantee period has ended and prior to receiving a second order there is a standard fee, which is $125, to make up for the initial discount received. Once you accept a second order there is no fee if you decide to cancel your program.
Any A La Carte items added to your first order will remain on your future orders until you remove them. I apologize if you had extra items on your first order that you were unaware would carry over to your second order.
I will be looking into your account and reaching out with more details shortly.
Have a great day, Tommy!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 30, 2019
The “canned” email sent to me did not address my specific concerns. I did not even imagine my 2nd month would start with eating ALL of my own food totally. At no time was I made aware I would run out of Nutrisystem food. I would ask that you provide an adjustment on the cost of my next order if I am going to continue this program. Responsible customer service is very important to me. Please forward to your superior. Bonnie **
Hello Bonnie,
I am a member for the Consumer Experience Team at Nutrisystem. Thank you so much for taking the time to write your review. I apologiz that the configuration of the plan was not clear. I am happy to explain.
Our program is configured to leave out 6 breakfasts, lunches, dinners, and snacks for the month (8 breakfasts, lunches, dinners, and snacks in your 2nd and subsequent orders). This will allow you to practice making healthy meals on your own or if you have an upcoming event, there is no need to worry about getting back-logged on your food. We understand that this can be stressful and nerve-racking when trying to make healthy meals on your own. However, we want you to know that the Counseling team is here to help you navigate the waters.
This information is listed on the website and if you sign up over the phone, our agents do disclose this. I will reach out privately with more information on the Flex Meals and more information that you can use to get on track while you are waiting for your next shipment.
I look forward to assisting you!
-Your Nutrisystem Consumer Experience Team Member
Reviewed Oct. 29, 2019
I started my 2nd week on the Nutrisystem plan yesterday and I feel fantastic. I've lost 5 pounds, sleeping much better and feel like myself again. Just wanted to express my gratitude with the exceptional support I have received and compliment you on a great nutrition program. I couldn't be happier with my experience. Also, the NuMi app is a lifesaver. I couldn't imagine doing the program without it.
Hi Derek,
We appreciate you taking the time to send in your review. Thank you for letting us know what a wonderful experience you are having so far on the plan. Congrats on your weight loss.
Please keep us posted on your continued success, we love hearing the updates!
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 27, 2019
I sent in an order without adding my gift card - called in and a very nice lady. Redid my order with the card-but the order was never placed. When I sent an email to customer service they explained and my order has been processed!!! Very happy with the customer service.
Hi Sheila,
Thank you for reaching out with your review. We are sorry to hear about the confusion with your order. We appreciate the update regarding your experience when you emailed us for assistance. Please do not hesitate to reach out if you have any other questions or concerns.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 27, 2019
Anyone could have gotten into it. All the packages look OK. Just don’t have a good feeling about it. Thank you.
Hello Jill,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to assist with your damaged package.
I'm so sorry to hear your order arrived in that condition. We take the quality of our products very seriously here at Nutrisystem, and I'd certainly like to report the matter with our Quality assurance Team so they can notify our shipper. I appreciate you bringing the matter to our attention, Jill. I'd be glad to help you with the reporting process if I could gather any information or pictures you may have.
Once I'm able to look into your account, I'll be reaching out privately soon to assist with your further. I look forward to speaking with you and hope you have a great week, Jill!
- The Nutrisystem Consumer Experience Team
Reviewed Oct. 26, 2019
I have had a great overall experience with Nutrisystem. I am doing two months of the Men's Uniquely Yours Plan for now and I am starting my second month. I lost 10 pounds total in the first month and kept it off. I will disclose that I am only needing to lose around 25/30 pounds to get to my normal body weight but unfortunately I have a thyroid issue which makes it difficult for me to lose weight and I gain weight very quickly.
The customer service has been great with resolving any issues. A lot of people seem to be confused about the plans, if you sign up with an offer you need to do two months so look at what the cost is going to be for the first and second month before you sign up. But the thing is that it is very easy to cancel after the two months and then just sign up again (maybe with an even better offer). So it's pretty flexible in that respect. The food is pretty good for diet food, the frozen items are better than the dried. I really like that they have a good amount of high protein items so you don't lose muscle while dieting. So I have no complaints and glad I lost the 10 pounds in my first month. If I can update this after my second month I will.
Hi Michael,
Thank you for reaching out with your review. We are so happy to hear how pleased you are with the plan. Your feedback is very much appreciated.
Hope you have a great day and congrats on your weight loss!
The Nutrisystem Consumer Experience Team
Reviewed Oct. 25, 2019
I had an issue with my order and Nutrisystem resolved it quickly, and with zero stress. Their attention to my concern was professional to my total satisfaction. I would recommend Nutrisystem to anyone looking to lose weight as their product is terrific and they stand behind it 100%.
Hi Barry,
Thank you for reaching out with your review. We are so happy to hear about your experience when you contacted us for assistance. Please do not hesitate to reach out if you have any other questions or concerns.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Updated review: Nov. 6, 2019
I really appreciate how Nutrisystem took my issue seriously and looked into the matter then stepped-up and made it right. They really went above beyond to restore my faith in their customer service.
Original Review: Oct. 25, 2019
I was a returning customer earlier this year. I was excited to get back on Nutrisystem but unfortunately I had a financial emergency and had to cancel before my 2nd month shipped. The issue I had was when I called to cancel the guy I spoke with asked me why I was canceling. I didn't go into great detail but I did express that I was currently having financial issues and just couldn't afford to stay on the program. I already knew I would take a $125 hit to cancel but instead of being an understanding human being this man proceeds to try to get me to spend $200 for one more shipment of food.
This was NOT ok! I did not appreciate someone trying to pressure me into spending more money after I just broke down and explained my financial situation. Sometimes others need to be understanding and not always out to make a buck. This whole situation put this program in a bad light for me, I definitely would've returned but now I don't care to. Please change how you handle these sensitive situation with your customers.
Hello Noe,
I am a member of the Consumer Experience Team and I appreciate you taking the time to share your experience and your feedback. I am sorry to hear about the trouble an frustration you went through.
I will be looking into your account to see how I can assist you and improve your overall experience. As soon as I have information on how I can assist you I will reach out privately.
I look forward to speaking with you!
-Your Nutrisystem Consumer Experience Team Member
Reviewed Oct. 24, 2019
I enjoyed it, lost my weight, made my goal! I called to see why I did not get my last two bears for my 40 and 50 pound goals, and to let them know that I had a financial set back and would be starting up again as soon as I was able, last May. Did not get my bears and no congrats for making goal.
Hello Darlene,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review and congrats on reaching goal! I am very sorry to hear that you did not receive your bears.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 23, 2019
First, received the wrong order. Then I received a pile of smelly rotten food as a replacement. I was charged twice. But Nutri won't refund my charges - it's against their policy... called the card co. to complain and assure payments are not processed --- what a company!! Careful before ordering!!
Hi Oliver,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. I understand why you would feel frustrated by the response you received and look forward to helping.
I will be looking into your account further and reaching out with more details on your orders.
We look forward to working with you, Oliver. Have a great day!
-The Nutrisystem Consumer Experience Team
Updated review: Jan. 2, 2020
They solved the problem and apologize for the misunderstanding.
Original Review: Oct. 22, 2019
I usually don't give reviews but I feel frustrated. Before ordering consider you will need to buy 2 full months if not they will charge you a $150 cancellation fee. Doesn't matter your situation, you need to buy the 2 months of $300 each. I only lost weight the first week. "Fresh Start Week" I lost 6 lbs (my goal was at least 14 lbs) and after that I lost no weight at all. Just kept my weight so I did not achieved my goal.
Disappointed on the product but more specifically in the customer service, since my first order was made with the help of a representative and talked with that person for a long time and the cancellation fee was never mentioned. Make sure you are willing to pay 600 dlls for two months of diet (weekdays, you still need to buy your own food on the weekends), because you cannot go back no matter if you are dissappointed. JUST AWFUL EXPERIENCE FOR ME!! UGH!
Hi Ericka,
Thanks for taking the time to share about your experience. Congratulations on your weight loss so far! It's understandable how disappointing this process can be if your weight loss is not progressing as you would have hoped.
My apologies that the terms were not made more clear to you at the time of signing up.
As a member of the Nutrisystem Consumer Experience Team, I will be in touch with you privately to help address your concerns regarding your weight loss and terms of sign up. Please enjoy your evening.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 22, 2019
I still do not understand why I have so many dinners left from my 1st week. I still haven’t received my second box of frozen food which I am sure will have even more frozen food for dinner. Also, I do not have enough snacks to have 1 a day. I need explanation on the. Please.
Hello Corina,
Thanks for reaching out about your plan, we are happy to help!
We will be taking a look at your account and reaching out to assist.
We look forward to connecting with you to help, Corina!
-The Nutrisystem Consumer Experience Team
Updated review: Nov. 26, 2019
I just meant the one bad apple. All the rest were fantastic to me. They did for me what I asked.
Original Review: Oct. 21, 2019
Received an email stating that a 2nd shipment was about to be sent. When I contacted NS; the woman said it was the booklet that was being sent, not the next food order, but there was nothing in the mail that indicated that. She said the booklets are not longer being sent, and that recording of food can be done on NuMi. I told her that not everyone was as young as she. She quickly replied not to get personal. I told her that I had paid her a compliment, and she could take it or not. I also told her that NS needs to change its user unfriendly automated phone system and the reasons why. She said that wasn't going to happen because it had just recently been changed. Any other questions. Nope. I thought she was rude. Need better training for those who answer the phones.
Hello Doug,
I am a member of the Consumer Experience Team at Nutrisystem. I am sorry to hear of your recent interaction and appreciate your feedback.
I am going to look into your account to see if there is anything I can do to assist you and improve this experience. I will reach out privately soon.
I look forward to speaking with you!
-Your Nutrisystem Consumer Experience Team Member
Reviewed Oct. 21, 2019
I phoned on Oct. 20, 2019 to NutriSystem asking for the booklet which I could use to keep track of the food I eat each day - it was missing from my order. She said she would send one out in 1-10 business days. I start my first week diet on 21; thus hope it arrives on time. 2nd. I asked about NuMi; she said it's only available on my phone with the App; I told her it was available on computer when I was on the diet before. Later I called into to NuMi, and Corry said it is available on the computer, and he walked me through it. What a nice guy. Appreciated his friendliness and competence. Thanks. I don't know if the rating is for the lady with whom I first talked, or with the young gentleman, I talked with later. For the female a 3; for the male a 5.
Hi Doug,
Thank you for reaching out with your review. We would like to apologize for the misinformation that you received when you first called in for assistance. We will be sure to let Corry's supervisor know what a great job he did on your phone call. If you have any other questions, please do not hesitate to reach out at 1-800-585-5483 press option two.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed Oct. 19, 2019
High salt and blood pressure problems do not mix. I believe I was misled when I signed up for the 2 months for the price of 1 month with a money back guarantee. When I initially called to cancel because of the reasons stated above, your rep was quite rude and said I was being billed monthly at the rate of $300 plus. None of this makes sense to me. Why did I pay all of this money when I was not able to eat your food. I do still have some of the NOT Frozen food in my pantry...but have been considering just dumping it. When I called to report that my ankles had swollen considerably and said I needed to cancel, the rep was not at all helpful.
Hello Dianne,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you were not happy with your overall experience on the plan. I certainly understand your frustration and am happy to assist further to get this straightened out for you.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 18, 2019
As I stated above, I only wanted to loose 8lbs. After 3 weeks I'm down 1lb which I could have easily done on my own. The counselor said that was because I was already at a healthy weight. Well, why didn't they tell me that before they took my money? The food in my opinion is not really tasty, too many high calorie bars. I'm very disappointed, I feel by now I should have easily reached my goal.
Hi Rochelle,
I am a member of the Consumer Experience Team. Thank you for writing your review about your weight loss and the meals you received. I apologize for any frustration you have experienced and look forward to helping.
In a typical week 1-2 pounds is expected if you are eating everything required. If you are currently in a healthy weight range you can still lose weight on our program, but it will be a lot slower.
I will be looking into your account and reaching out with more details on your concerns.
We look forward to working with you, Rochelle.
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 17, 2019
I am highly upset with Nutrisystem. I thought Nutrisystem gave a schedule and detail plan of what and when to eat. I discovered Nutrisystem is like a puzzle that you have to put together. Your website displays a picture showing a detailed plan with meals and times. That is the only reason I went with your program. Because I needed that type of discipline.I am 65 years old on a fixed income, paid you $324 to be told now I need to go to the grocery store and purchase additional items. With what money?
Hello Velma,
Thank you for reaching out to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team. I wanted to write you to see if I could assist with your concerns.
I'm sorry to hear the program is not as structured as you would have liked. Customers on our plan add groceries of their own each day using our portion guidelines in hopes that this will help them make lifestyle changes. We wanted to provide them with tools to use for when they are ready to maintain and do things on their own and the flexibility to have some of the things they may miss if we were to provide all of the meals. Our Counseling Team is available at 800-585-5483, option #2 then option #2, if you ever have questions on following the meal plan. They are glad to be your support team while you are on the program.
We also have plans that come with more meals if you are looking for more structure to start. I certainly appreciate your feedback though, and I'd be glad to share the your feedback with our Program Development Team. I'll be reaching out privately soon to see if I can assist you further, and I look forward to speaking with you! I hope you have a great week, Velma.
- The Nutrisystem Consumer Experience Team
Reviewed Oct. 17, 2019
I ordered during the claim of two months for the price of one. When I saw the first order was 317 I continued as I assumed I would get the next order for free. When I contacted your customer service I was told that I was receiving 50 percent off already. This implied that the regular price was 634. Nowhere did I find this to be an accurate price and instead found my “50%” off price to be accurate full price for a month. This to me is the most blatant form of false advertising and makes me question your company. I will not be continuing.
Hello Conor,
We are very sorry to hear that there was a misunderstanding with the promotion.
The 2 for 1 Sale is offered to those signing up on auto delivery. This gives you two orders for the price of one at a one time delivery pricing.
This offers essentially 50% off the retail price on these and all future orders on the autodelivery. We will be happy to take a look at your account and reach out.
We hope this better explains that promotion and let us know if you have any other questions, Conor!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 16, 2019
I was missing a cheese packet for one of my meals. Your customer service got right on it and sent me a whole new meal. I received it very quickly and was not charged. I also just received another email that you are sending me another meal with my shipment that is arriving at the end of the month. Thank you.
Hi Bridget,
Thank you for reaching out with your review. We are so happy to hear about your experience when you called in for assistance. Please do not hesitate to reach out if you have any other questions or concerns.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 15, 2019
I called the other day because I was having issues navigating the website (not the friendliest site). The woman helped me reset my program but was very unhelpful and short with me regarding my mobile app issues and not being able to download or print from my iPad. She referred me to my nearest Apple store. She indicated there was no one who could help me. Is that true?
Hello Maureen,
Sorry to hear about the disappointing experience you had when reaching out to us about accessing our website on your iPad. We appreciate you bringing this to our attention. A member of the Nutrisystem Consumer Experience Team will be reaching out to you soon to assist you regarding this issue. Please enjoy the rest of your day!
The Nutrisystem Consumer Experience Team
Reviewed Oct. 15, 2019
An email sent out 4 days ago to inquiring a "2-for-1 promotion" right on your company website and see if it's applicable to the order placed. Question is simple and order number and phone number were also provided but I waited for 4 days to receive an email to ask me to call directly at 1-800-585-5483. Whoever had the time to send me this can simply call me. The service sucks!
Hi Rebecca,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. I understand why you would feel frustrated by the response you received and look forward to helping.
The 2 for 1 promotion is a 50% discount that you are eligible for if you enroll in an auto-delivery program. I will be looking into your account further and reaching out with more details on your promotion.
We look forward to working with you, Rebecca. Have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 15, 2019
I was so thrilled by talking to a counselor and placing a crafted plan for my food allergies. Box came with no starter pack and not sure if I have done things correctly. I waited for missing shakes to start a week and a half. Counselor #2 never sent me detailed email promised about running plan without fresh start (FS) box. I use Numi app but it seems set on FS plan. Very disappointed. Hard enough being on night shift and having to figure it out or call counselor and no follow up. Everything is advertisement that is sent.
Hello Kathleen,
Thank you for taking the time to write your review and welcome to the plan! I am a member of the Consumer Experience Team at Nutrisystem and will be happy to assist you!
I understand that starting a diet is hard enough and without any information on how to start, it doesn't get easier. I am going to take a look at your account and gather all of the information that I think will be beneficial to you. Then I will reach out Privately to review the plan and get you everything you need to get started on the right foot!
I look forward to speaking with you and helping you reach your goals, Kathleen.
-Your Nutrisystem Consumer Experience Team Member
Reviewed Oct. 15, 2019
I lost 30 pounds in six months, then plateaued out for three months of losing nothing. Switching to a different diet for the next 30 pounds. I thought the food selection was great and the meals were tasty, but the end result not satisfactory.
Hello Mic,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that you were not happy with your overall weight loss
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 14, 2019
I miss not having a consistent coach. Five years ago I successfully lost 110 pounds in 13 months. The reason I believe that I was so successful was that I had a dedicated coach with whom I spoke every week. My coach knew immediately what I did well, what I struggled with, etc. I find it difficult to have to talk to whomever answers the phone. Because of this, I never know who I'm going to talk with and if I'm getting conflicting advice. I would certainly prefer having a dedicated coach who knows me.
I found out today that I needed information that is not in the booklet. I haven't given up, but I REALLY miss having a dedicated coach who knows me. I don't really like talking with whomever answers the phone. Consequently, I've only lost four pounds in 7 weeks. I don't have the time or money to move at this snail's pace. I need consistent help from someone who actually knows me and your program. This is at least the 3rd conversation I've had with your counselors. Also, after today's conversation, I FINALLY got info that is NOT in your Daily Tracker booklet. If I don't start losing two pounds a week in the coming month, I'm sorry to say I'll be done with Nutrisystem.
Hello Sue. Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to you about your concerns.
I'm sorry to hear you are having trouble with your weight loss this time around. Nutrisystem wanted to offer the convenience of calling or chatting in when assistance was needed instead of enforcing weekly coaching, but I certainly understand where you are coming from, Sue. I'd be glad to share your feedback on the matter with the appropriate team.
I'll be looking into your concern in more detail and reaching out privately soon to see if I can assist you further. I look forward to speaking with you and hope you have a great weekend, Sue!
Reviewed Oct. 14, 2019
Overall your seven day menu is great. However, in my case I will have to substitute all fat free items. I don't like them, ok! Some items I can't get. I thought I was to take the Nutri-system Fresh Start Shake 3 time or more a week; not 1 x a week.
Hi Jim,
Thanks for sharing your feedback about the 7-day Sample Menu. It's wonderful to hear that it has been helpful to you. A member of the Nutrisystem Consumer Experience Team will be in touch with you soon to help address any additional questions or concerns you may have about acceptable grocery food additions. Please enjoy your day Jim!
The Nutrisystem Consumer Experience Team
Reviewed Oct. 13, 2019
I received my first order and am very happy with the contents. Everything came and the food tastes great. I am new to Nutri System and plan to continue with the program. Alexa, who registered me in, was very professional.
Hi Matti,
Thank you for reaching out with your review. We are so happy to hear how much you are enjoying the plan so far. We appreciate you letting us know about your experience when you spoke with Alexa. We will be sure to pass on your positive feedback to her supervisor.
Hope you have a great day!
The Nutrisystem Consumer Experience Team
Reviewed Oct. 11, 2019
I have been on Nutrisystem for a couple years. Some months I was better about watching my intake and I did lose weight. The food is convenient and some of it is good. However, if you are vegetarian or, like me, do not eat beef or pork, the available options are fewer. Also, favorite items are often discontinued which leaves one scrambling to find other items to fill the gaps. Lastly, I have had two instances where there were issues with the food itself. Once where the food tasted like a chemical--in all fairness it was a limited number of them. This instance Nutrisystem was very responsive and replaced the items.
However, the latest (Monday), I found wood pieces in my food. I sent an email to Nutrisystem with a photo and also indicated I still had the remaining food. So far other than the robo-response to my email, there has not been any contact from Nutrisystem (it is Friday). This was my last straw as I am trying to keep a healthy weight in a healthy manner and I should not be worried about what is hiding out in the food. At the very least, Nutrisystem should have been interested in the information so they could prevent this from happening to another customer. I ended up calling in and I let the rep know what had happened. He was very friendly but more interested in selling me a more inclusive plan rather than get the information on the tainted food. I cancelled my auto order.
Hello Lori,
I am a member of the Consumer Experience Team. Thank you for taking the time to write your review. I completely understand why you would feel frustrated by the issues you have experienced with some of your meals as well as our email response time.
We have been experiencing a higher email volume and I apologize that you haven't received a response to your email. We take our food quality very seriously and appreciate you bringing these issues to our attention. I will be looking into your account further and reaching out with more details.
We look forward to working with you, Lori. Have a great week!
-The Nutrisystem Consumer Experience Team
Reviewed Oct. 10, 2019
I emailed your customer service department TWICE and didn't get anything but an auto-reply until today - six days later. That email told me they saw that my issue was dealt with when I called out of frustration. Your response time is terrible. If it's always going to be that bad, I'd suggest you just eliminate it and direct everyone to call.
Hi Jim,
Thanks for sharing your feedback regarding your experience when attempting to reach us via email. We apologize for the inconvenience. A member of our Nutrisystem Consumer Experience Team will be in touch with you soon to help address your concerns soon. Please enjoy the rest of your day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 10, 2019
I wasn't sure if I was supposed to add a PF & SC to the pre-packaged snacks and meals on non-Flex days. The customer service rep was very helpful telling me how to do it and that the shakes are in place of a pre-packaged snack.
Hi Susan,
Thank you for reaching out with your review. We are so happy to hear about your experience when you called in for assistance. We will be sure to pass on your positive feedback.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 10, 2019
I was very happy with my call. I was able to get the info I needed and found out that I wasn't eating everything I should. My experience has been really great with Nutrisystem. Lady I talked to was very helpful.
Hi Chrisann,
Thank you for reaching out with your review. We are so happy to hear about your experience when you called in for assistance. Please do not hesitate to reach out if you have any other questions or concerns.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 7, 2019
I hope my shipment is sent early. I am anxious to get it living in Florida if Fedex over the weekend. One time it arrived late and was thawed out. Eeeek! I have been happy with the food and the results. 68 lbs so far. 25 to go. I am 73 and I take food and activity seriously.
Hi Beverly,
We appreciate you taking the time to send in your review. We would suggest reaching out to our Counseling Department at 1-800-585-5483 press option two. They would be happy to take a look at your account to see when you order will be delivered.
Please keep us posted on your continued weight loss, we love hearing the updates!
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 7, 2019
Have been off and on member of Nutrisystem for years. Due to finances I called to stop my account about 3-4 months ago, and thought nothing of it since then. Came home from work about a week ago, and frozen food delivery from Nutrisystem waiting outside my apartment door. Called “customer service” at Nutrisystem and advised what was going on.
Was told when I called to cancel the plan, I agreed to a 3 month hold on my account instead of cancelling it. I may have, I don’t remember what I said several months ago. Also that they sent an email about the new delivery (2 days before the delivery; I finally found it). Told frozen food not returnable, but would cancel the dry food and my plan. Asked when the money would be refunded. Told an email would go to manager to investigate and let me know. Now, a week later no refund, no call from management. I only received half of my “order,” and none of my money back. Stay away from Nutrisystem.
Hi Ruth,
Thanks for taking the time to share about your experience. It's understanding how upsetting it must be to receive an unexpected charge and package at the door. A member of the Nutrisystem Consumer Experience Team will reach out to you shortly to help you address your issue. Please enjoy your evening.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 4, 2019
I like the product, but have been out of town and needed to postpone an order. I had attempted to postpone the order via the webpage, but was unable to complete the request. I contacted the service team and they were able to swiftly resolve my concern. I appreciate their consideration.
Hi Rick,
We appreciate you taking the time to send in your review. Thank you for letting us know about the positive experience you had speaking with our representatives.
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Oct. 1, 2019
Prior to my second order with Nutrisystem I wanted to discuss progress and possible changes with counselor. Phoned into their call center and was unable after 15 minutes of phone call merry-go-round. Without speaking to a live person I gave up. Emailed their company and still no response. I will be canceling with Nutrisystem and scheduling with Jenny Craig who when contacted I had immediate response. DO NOT GO WITH NUTRISYSTEM.
Hello Barbara,
We are sorry to hear that you had trouble reaching us over the phone. We understand how frustrating that can be.
When calling in, you want to make sure to listen to all the options before making your selections to make sure it registers.
We are happy to see you were able to reach someone to make changes to your order.
Let us know if you need anything else, Barbara!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 29, 2019
I have had some problems receiving notifications for the nutribears through the Numi app, but every time I have contacted customer service. Whether on the phone or though email, they have been so nice and warm and encouraging and positive, it really, along with the weight loss, has made me recommend Nutrisystem to everyone. I really love Nutrisystem and appreciate the positivity a lot.
Hi Jessica,
We appreciate you taking the time to send in your review. Thank you for letting us know what a wonderful experience you had speaking with our representatives.
Please keep us posted on your continued weight loss, we love hearing the updates!
Hope you have a great day.
The Nutrisystem Consumer Experience Team
Reviewed Sept. 26, 2019
I contacted customer service by chat. I was having problems getting a promo code to work properly on my online order. Emily ** was amazing at listening and helping me to figure out what to do. She restored my faith in NS, as I'd had some not so good experiences with customer service in the past. Thank you Emily!
Hi Constance,
Thank you for reaching out with your review. We appreciate you letting us know about your great experience in chatting with Emily. We will be sure to let her supervisor know what a great job she did addressing your concern.
Hope you have a great day.
The Nutrisystem Consumer Experience Team.
Reviewed Sept. 26, 2019
I have been a customer for several years. I have always found the quality of the meals to be excellent. Apart from the fact that I have indeed lost and maintained an impressive amount of weight, I think that there are several other aspects to the Nutrisystem Plan that deserve to be mentioned. The Plan has taught me about portion control, how to balance the type of nutrition that is healthy and will allow you to lose weight, and maintain your loss. I learned about the different types of carbohydrates and the importance of including the correct amount of protein to keep your meals balanced and healthy. The amount of food allowed is more than adequate; I never felt hungry or deprived of any food that I enjoyed. I never thought of Nutrisystem as a "diet," but rather as the path to a new lifetime way of eating to remain healthy.
I believe that the knowledge I take with me as I transition back to preparing my own meals, will keep me on the healthy eating track I have learned and have chosen to follow since experiencing the Nutrisystem Plan. I do, without hesitation, highly recommend Nutrisystem to anyone who has tried and failed "every type of diet out there." My best regards to Nutrisystem and to all of their future Plan participants. :)
Hi Deb,
Thank you so much for reaching out with your review. We are so happy to hear how well you did on the plan and how much you have learned along the way. We think you are going to do great with your maintenance. However, if you have any questions or need some guidance, please do not hesitate to reach out to our counselors at 1-800-585-5483 press option two.
Hope you have a wonderful day.
The Nutrisystem Consumer Experience Team
Reviewed Sept. 26, 2019
I would like to suggest a bit more detail instruction about how to use Nutrisystem, especially the diabetic one. I contacted nutrisystem by email, very slow to respond, suggest u get more folks to answer email. However, they sent me some really good meal suggestion & how to use shakes & flex, that cleared up my question. I read info sent via email about the program. It talked about week ones food, well i searched for week one never found it. Finally contacted nutrisystem via chat & found that the diabetic plan did not get that. Now that would have been nice to have been know at the time of purchase or in the packaging info. (2) What is the deal w the chocolate shake, that is nasty, bitter after taste. (3) The pasta fajola too spicy. (4) Is there a way to make a lighter pasty for the apple pie, it was good but crust thick. (5) Pretzel choc snack bar not good.
Hello Sharon,
Thank you for taking the time to leave your feedback! I am a member of the Nutrisystem Consumer Experience Team, and I just wanted to reach out to see if I could assist with your concerns.
I apologize if you had trouble reaching someone by email. If you are ever in need of live assistance, please do not hesitate to give the Counseling Team a chat from our website or call 1-800-585-5483, option #2 then option #2. A representative would be glad to help with your inquiries on the plan.
I'm sorry for any confusion over the Fresh Start Kit as well. I'll be sure to share your feedback on including more information on that in the diabetes friendly kits.
I certainly appreciate your feedback on the meals as well. Our community's input is a large part of our food development process.
I'll be looking into your concerns in more detail and reaching out privately to see how I can help further. I look forward to speaking with you and hope you have a great weekend, Sharon!
- The Nutrisystem Consumer Experience Team
Reviewed Sept. 24, 2019
Last frozen order arrived late and thawed. While, I have received confirmation of what would be resent, it still has not been sent. The order before that, I was sent someone else’s order. While my correct was eventually sent, we had to get it to a Fed Ex location to be returned. On the last perishable order, two of the cartons were broken and are supposedly being replaced. While my account shows those sent, when you click on the tracking number it says none is available. It seems that service is on the decline. As I stated in my email and chat, I am disappointed with the service.
Hello Sandra,
I am a member of the Consumer Experience Team at Nutrisystem. I am so sorry to hear that there were issues with your shipments. This is not how we want our customers to start their weight loss journey. I completely understand the frustration that all of this has caused.
I will be looking into your account and will reach out privately to offer my assistance.
I look forward to improving your experience!
-the Nutrisystem Consumer Experience Team
Reviewed Sept. 24, 2019
NutriSystem's customer service and support is excellent. I love the program. It has helped me lose weight in the past, and is doing it again. Their 2 for 1 deal was too good to turn down! If I ever need to lose some weight again in the future, I will order NutriSystem again!! Thank you, NutriSystem!!
Hi Lisa,
Thank you for reaching out with your review. We appreciate you taking the time to let us know about how well you have done on the plan!
Hope you have a wonderful day!
The Nutrisystem Consumer Experience Team
Reviewed Sept. 24, 2019
My friend who is on this program has gotten more info than I have regarding this. For instance I didn't think of asking this morning when I called as to what a Power Fuel item was. They did tell me my shakes are a power fuel. Is one of the Nutrisystem choices a power fuel or is that my choice? I really did not have anyone explain all of this to me. I think my friend was given a list of smart carbs and power fuels. Can you help me with this? Every time I have had to call I have been treated very well and very courteously. I have had to squeeze in a lot of meals out due to a heavy social schedule of which we had tickets for. I probably should have waited til October but here I am. Thanks for your assistance.
Hi Laurel,
Thank you for reaching out with your review. We are sorry to hear that you did not receive all the information needed to get started on the plan. Here is a list of the PowerFuel and SmartCarb choices on the plan: http://www.nutrisystem.com/pdf/GroceryGuide.pdf .
If you have any questions on how to add them into the program, please give us a call at 1-800-585-5483 press option two. A counselor would have happy to go over this in more detail. Hope you have a wonderful day.
The Nutrisystem Consumer Experience Team
Updated review: Oct. 3, 2019
The Consumer Affairs team responded right away and resolved my issues. Thanks to all for your help!
Original Review: Sept. 21, 2019
Earlier this week I was notified that my frozen order and Ready to Eat Snack order would be delivered on 9/19. I received my frozen order on 9/19, however, my Ready to Eat Snack order did not arrive. I was tracking my Ready to Eat order through your link to Fed Ex which said it was in transit. On 9/18 I received an emailI that my order had been "rescheduled" for delivery on 9/25. I’m not sure why it was en route, and then suddenly the original order was no longer in tracking and a new order is being processed. So, here I am with no Ready to Eat Snacks, except for the frozen snacks I received today. I look forward to the dry snacks with a cup of tea in the evening. It's disappointing that I will need to do more flex snacks rather than stick to diet snacks. I don't understand what happened to my first Ready to Eat Snacks order. If delivery issues are going to continue, I'll need to reconsider this diet plan.
Hello Vicki,
I am a member of the Nutrisystem Consumer Experience Team. Thank you for taking the time to write this review. I am very sorry to hear that your order is taking longer than expected. I certainly understand your frustration and am happy to assist further.
I will be looking into your account and reaching out soon to see how I can help. I look forward to working with you!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 20, 2019
I am so excited that I am using your eating plan. I have been on a 1000 calorie diet by Cruise control for 1 year I have hit a plateau. Since I started your eating plan I have lost 10 lbs in first week. Your food taste very good and customer support is awesome.
Hi Cindy,
Thank you for reaching out with your review. We are so happy to hear that the program was able to help you break your plateau! Keep up the good work and please reach out if you have any questions.
Hope you have a great day!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 20, 2019
Information provided was limited and not very helpful. Emailed me the information guide that was missing from my package and didn’t feel like addressing some of my concerns. Having never dieted before I would have preferred some information in my conversation instead of downloading a large number of pages off my printer because it was missing from my order. So far this is the first person that was not very helpful.
Hello Bonnie,
I am a member of the Consumer Experience Team. Thank you for writing your review about your experience. I understand why you would feel fristrated and look forward to helping.
I will be looking into your account and reaching out with more details on your concerns.
I hope you have a great day, Bonnie!
-The Nutrisystem Consumer Experience Team
Reviewed Sept. 20, 2019
Last month I purchased an order for the month supply, which was apparently an obligation to purchase two full month supplies. I didn't realize that was the case, but it would have been fine had the program actually worked for me. I was looking to get stricter on my portion control, which this program was meant to help with. The frozen food is about as good of quality as the microwave dinners you buy at the grocery store for $1, which I have never been able to eat. On day two something in the food did not agree with my stomach and I was doubled over in pain. I figured it was just something in that specific meal, so I tried again the next day with not as severe, but similar results. I decided to try taking it slowly and working on figuring out what I could and couldn't eat.
Long story short, I still have probably 50% of the food still sitting in my freezer/pantry that I am going to end up having to throw away. I got an email asking for me to 'manage my order,' which wasn't supposed to be placed as far as I knew, so I logged in and called because apparently was about to spend another $300-500 on food that I'm not ABLE to eat. I can't believe this experience. Now I've been charged an additional $125 to 'cancel' an order I did not want to place in the first place. This is ridiculous and I received nothing but 'there is nothing we can do,' from support.
Hello Kaitlin,
Thank you for taking the time to share your feedback. I am so sorry to hear you had a negative experience with our program. I am a member of the Nutrisystem Consumer Experience Team, and I'd be glad to try and assist with your concerns.
I appreciate your input on the meals as it does help us continue to update our menu to provide a variety of convenient meals for our members to use on their weight loss journey. Nutrisystem understands that everyone has different tastes, so we do offer a 14 day Money Back Guarantee for new customers. If a member calls within 14 days of receiving their first auto-delivery order, they can return the remaining non-frozen meals for a refund of the plan just minus the $19.99 return shipping fee. That way people can try our plan risk free.
Customers who sign up for auto-delivery receive a discount and are not charged the full one-time order price, so we just ask that they take at least two orders. If a customer would like to discontinue their plan before receiving a second auto-delivery order but after their 14 day Money Back Guarantee period ends, we have a standard fee of $125 as outlined in our Terms and Conditions online. My apologies for any confusion on this policy.
I'll be looking into your concern in more detail soon and reaching out to help how I can. I look forward to resolving this matter with you, Kaitlin! Have a great week.
- The Nutrisystem Consumer Experience Team
Reviewed Sept. 20, 2019
I like the idea of prepared foods ready to heat and eat. While adhering to their program the weight comes off and you're pleased with the results. Once you've attained your goal weight, as I did. I even was featured in a newspaper ad. You're on your own to make both food decisions and portion control. The system is great however following through with the client is critical. Unfortunately, I gained all the weight back, plus more. I finally did it the old way, calorie counting, carb awareness, and the dreaded evil, THE SCALE.
Hi Patricia,
Thanks for taking the time to share your experience while on the plan. It sounds like you did really well while on the plan. I am unsure as to how long ago you were on the plan, but we would like to hear more of your feedback. A member of the Nutrisystem Consumer Experience team will be reaching out to you soon. Please enjoy the rest of your evening, Patricia!
The Nutrisystem Consumer Experience Team
Reviewed Sept. 16, 2019
I was on Nutrisystem a few years ago and the 28 day plan provided 28 days of meals. I just rejoined, paying about the same price for the Uniquely Yours plan and now come to learn that the 28 day plan now only provides 20 days of food. This is not fair. First of all, the extra expense to buy ingredients for 32 flex meals a month will make this unaffordable for me for me for any length of time. And secondly, I chose Nutrisystem because I have no interest in cooking or planning flex meals. I am so upset, this type of advertising should be illegal!
Hi Robert,
Thanks for taking the time to share your concerns about our plan. Our standard auto-delivery plans now consist of two Flex breakfasts, lunches, dinners and snacks each week in an effort to help better prepare our clients for life beyond the program. The meal planners that are provided in each of your orders, include the portion-controlled guidelines for the Flex meals we want you to include weekly.
A member of the Nutrisystem Consumer Experience Team will reach out to you shortly to work with you regarding your concerns regarding the Flex meals and ordering options. We look forward to working with you soon. Have a good evening, Robert.
The Nutrisystem Consumer Experience Team
Nutrisystem Company Information
- Company Name:
- Nutrisystem
- Website:
- www.nutrisystem.com