Nutrisystem Reviews

They are horrible!! I did not purchase anything from this company. Nor did I subscribe! They took two payments out of my account because they said I had a subscription. I called them to inform them that I never had a subscription, nor did I want their product, they refuse to refund me my money. I have tried to dispute it, but they are saying the product was delivered to my home! Absolutely NOT true. I am so disappointed! The rep said he saw that I never placed an order, but refused to refund my money. I am reporting to the BBB! Don't know how, but they tried every one of my payment methods!

This has been my worst purchase ever. I intended to buy the program only for one month, and they assured me that I could do that. However, now I find that I cannot cancel without incurring a $125 fee. I spent $339 for the month, and on top of that, there’s the cancellation fee. I will never recommend this program to anyone.

The Club Advantage plan is a serious money grab for Nutrisystem. The website offers products at a very reasonable discount, but then charges you a much higher cost. Which is truly dangerous for trusting people that don't notice the bait and switch tactic of one amount on the checkout page and another amount being billed. When challenged they either offer to cancel the order or you can pay the higher price. Products aren't that great. Customer service reads scripted responses repeatedly and cannot go off script. They will not cancel subscription and refund the money. I have appealed to my credit card company since they subscription does not work as they stated.

I was a first time customer. Got the food and didn't like it at all. Some of the bars were so sweet they made me sick to my stomach. Rest of the food bland. They make it difficult to cancel. Can do everything in your online account except cancel which you must do by phone where they try to keep you by offering a discount (further reason to cancel if you're overcharging me), offering different plans, asking what you liked and didn't like, on and on.

I have been using Nutrisystem for 3 months. The food is mostly okay. Some of it is really awful and there are a few items that really taste good. They all are filling. But trying to delay a shipment or cancel is near on to impossible. I am receiving a shipment when I delayed a couple of months. I sat on hold for over an hour but had to hang up. I sent an email and did not receive a response after 48 hours. I am now on hold again and will cancel. Nutrisystem is expensive. There is really no support because who has time to be on hold for over an hour every time you have a question? Try another weight loss plan, one that uses your own food. I am very dissatisfied.

I prepaid for 2 shipments with no intention of extending the commitment. With a moderate goal, and less than ideal results, I considered the business relationship done a month ago upon receipt of the 2nd shipment. Unfortunately and unexpectedly, my original payment account info was retained and I was billed for another order with no further authorization. It was just delivered after I'd been away/offline.... Nutrisytem will not take it back or make it right - I am simply out $360.

First, horrible customer service, especially after being on hold for an hour!!! The dinner options are mushy and did not taste good at all!! Hot sauce did not improve the flavor. I am now on Factor and it is very tasty and works for weight loss. Portions are very satisfying. I divide my portion in half and add veggies and it is very filling. Stay away from Nutrisystem!!!

IMHO Nutrisystem is an unethical, unprofessional company who sell barely edible food, provides no coaching and customer service would be more properly labeled customer disservice. I prepaid for 2 month 20 meal program and experienced shipping problems with my 2nd shipment. They quick shipped the 3rd shipment without warning and lied to me about supposedly sending "courtesy" email informing me of same. I never received them. Today I received notice about third shipment, label created at 9:13AM and not yet received by Fedex. Called before 10:00AM asking them to pull the shipment. They refused to cancel. I will be refusing Fedex delivery and disputing charge with my credit card company. IMHO, there has to be more ethical, customer oriented companies in the industry to deal with.

Do not order this product. I ordered the 3 month plan. Not satisfied with my order. First order of frozen food was complete melted. Some items had been substituted for what they had in stock. If you order the 5 day plan for the 3 month period, you can’t get a refund.

I placed an order on Saturday July 6. After my husband went online and read hundreds of negative reviews about Nutrisystem, he told me to cancel immediately. I tried calling that weekend but received recording to call back on Monday during business hours. When I called Monday morning after being on hold for 54 min and answering numerous questions, the male rep said he would cancel my order and I would not be charged since order had not shipped during the weekend. He sent me a confirmation email with cancellation number. However today Tuesday July 9 I received 2 emails stating my order was shipped. When I called the order department to give my cancellation number, I was told my order shipped, I could not cancel, I would be charged. The rep then disconnected my call and sent me to take a survey. What kind of company does that?

I am a returning customer with Nutrisystem and have never been so dissatisfied this go around. I had a goal of losing 40 pounds and achieved that goal within about six weeks. I used the food that Nutrisystem provided initially, however, I was able to maintain and even lose weight eating healthier foods at reduced portions. While I appreciate what Nutrisystem has done for me, I no longer needed their services. I went to the website to try and cancel the program where I was only given a phone number that you had to call and talk to someone that very persistently tried to talk me into staying with Nutrisystem. She offered a reduced dollar amount for the next shipment, told me that it would be better to get the food and use them every other day, and that by not using the food would most definitely cause me to regain the weight.

Almost impossible to cancel. They have no online access to cancel so you have to call. When I called they ask a series of questions and then argue about your responses, stating did you follow the menu etc. Told them I do not have to answer their questions to cancel, please cancel and then they transfer you. I was transferred two times then put on hold so long I hung up. This happened 2 times. I finally got someone to cancel the 3rd time I called by threatening a BBB complaint. This was absolutely crazy! Harassed and argued with and then put in endless hold completely ignoring my right to cancel. Also has anyone actually figured out how to do a review on the Nutrisystem website? I have searched all over their site. While there are reviews I cannot find this to do one?

I contacted customer service several times on behalf my mother who is 85 years old and hospitalized. I explained she cannot eat the food, and she is in the hospital, and needed to cancel. The first time I was informed of the 125 dollar cancellation fee, which is so unfair, but to avoid that whole thing, I agreed to one more month and figured I would try to sell the food myself for her. I stated to the customer service rep on the phone I wanted the plan cancelled after that as we would have fulfilled the 2 order minimum. Well, it was NOT cancelled and another order arrived that she cannot eat, even if she wanted to!

Never got past the automatic enrollment into the program. I registered for a free month. Never received any food, then saw a charge for the second month. Upon calling they won't refund the charge even though I received nothing. The program set up is a scam. So, for $49.00 I disputed the charge and leave negative feedback for all to see. I would choose a different company. Good luck. Bad business practices.

After seeing so many commercials for Nutrisystem, I decided to order. I did not realize that the food has Stevia and processed soy in it. I can't have either of these, as they cause serious intestinal issues. The food was okay, for the most part. I ordered for a 5 day a week program. After using it for 6 days, I realized that it was causing the problems I mentioned earlier. I wasn't asking for a refund. I just wanted to cancel. They are charging me $125 to cancel my next shipment, even though it shouldn't be due for 3 weeks. What a rip off! Also, the customer service person was rude, and kept trying to sell me more.

I tried the 5 day plan and did lose 5 lbs. However the next 2 days, I gained 2 lbs back. 1000 calories per day does not work for me, not sustainable. I cancelled the plan beginning week 3. They offered other plans. I wanted to cancel. Since I just wanted to cancel and not just change to another plan, they charged me $125 cancellation fee. I wouldn’t recommend this plan to anyone.

This company should be out of business, Their food is inedible, better to buy Lean cuisine or Weight watchers from the store. Customer service is poor as well, Run as fast as you can from this website!!!!

BUYER BEWARE. There should be an option for ZERO STARS for companies just like NUTRISYSTEM. The food is DISGUSTING, they offer a money-back guarantee AND if you cancel because they send you food not fit for an animal, they charge you $125.00. BUYER BEWARE.

I’ve used Nutrisystem several times and it’s always been a good program. Somebody came in and really messed it up. The food is definitely falling off when you sign up they make you let them pick one week of food and the choices they give you they call them chefs pick, but they’re the worst ones on the menu.

I heard the commercial over and over again about how people were losing so much weight. The 50+ Complete diet is loaded with carbs. They give you up to 7 days to get a refund. My total bill was $832. If I lost five pounds I was lucky. The dry food, I wouldn't feed to a dog. I ended up in the hospital with a backed up system, even though I accompanied the food with salads or vegetables. I don't have an underlying condition which they tried to accuse me of. You had to buy 2 months in the beginning in order not to pay for shipping which is $159.00. I will never buy on impulse again. Marie Osmond looks good because she had face surgery. My freezer is full of this crap which is going into the garbage.

Like many others, I was roped into the auto-delivery scam. After 2 plus weeks, I have gotten sick of the food. Tasteless cardboard, and weird textures, especially the beef and chicken. The only good snack is the popcorn. I have been horribly constipated, as well. The Italian fare reminds me of opening up a can of Chef-boyardee. Blech. Canceling my next delivery was extremely difficult. Sitting on hold for 45 minutes while at work. I ended up using the chat. They keep trying to talk you out of it making counteroffers, trying to get you with a coach. A coach is not going to make me want to eat any more of this food. Too many sweets for me, I don't have a sweet tooth. I only lost 2.5 lbs in over two weeks and I feel horrible on this processed food. I finally had to tell them I'd rather pay $125 dollars. These people are worse than used car salesman. Why is it so difficult to cancel?

I signed up for NutriSystem to lose some weight that I've gained in the last year due to a hip injury and the inability to work out. Ordering was a breeze and shipment was fast. When you want to ORDER food from them, their customer service is great. After two weeks of eating their food, I realized I had gained 5 pounds and my blood pressure went up, despite adding daily exercise to my routine. I decided to return the unused food and get a refund. It took 3 phone calls, 3 emails, and an online chat to finally get the information I needed to make return.

I ordered 1 month of the latest Nutrisystem Plan with extra Shake items and paid around $430.00. Food items arrived and I started eating/drinking food and shakes but, after experiencing symptoms of "restless leg syndrome" I quit consuming all Nutrisystem products to do some research. I found all items to contain what they labeled as "Natural Flavoring." Turns out, Natural Flavoring is same as "MSG" which I have encountered in the past and I have to stay away from. Unfortunately, Nutrisystem does not disclose in any of their information that they have added MSG/Natural Flavoring to all their products to make it all taste better!

My husband and I have been on the Nutrisystem Partner Plan Auto Delivery for almost three years, at first for weight loss, then for convenience and maintenance. We recently received two shipments in quick succession due to a snafu in rescheduling a delivery and we didn't have room to store the items in our freezer. When I contacted Customer Service, I was given excuse after excuse about why/how this occurred. I was so frustrated, I asked to just cancel my account. I was told I could NOT cancel until I answered questions. I informed the woman I did not have time and we ended the call. I then went online to reschedule my next delivery for two weeks later than it would have arrived since I had extra food. Ten days before the food was scheduled to arrive, I went online to adjust the food selection, my account was there, but couldn't find our auto delivery history. Called Customer Service to find my account was cancelled.

Customer service on chats: We purchased 3 deliveries for 55+ for 2 people prepaid. We have an issue with the shakes. When we opened a chat, we asked direct questions with no derogatory comments other than my husband did not like the shakes. They told me that they could not substitute the container of shakes for anything else because I prepaid. So that leaves us stuck with shakes that are not going to be used and they are still going to ship us more. When I asked if they could do better, they ignored me. After 5 minutes, I asked if they were still there. No response. I asked again and they closed the chat with a screen that said, "Thank you for your loyalty." I do not think that that statement applies!

They claim that I have signed up for a recurring plan. I did not and now they won't let me off of it without charging more. This is robbery at its best. I did not sign up for what they claim. Please please stay away as they are a rip off company.

They advertise a 7-day money-back guarantee; it takes more than 7 days to get the food. My husband and I stuck to the plan a solid month, we lost 4 pounds. The quality of the food is POOR; some looked like what an astronaut would eat in space. Many of the meals contain caramel coloring and all contain preservatives I would never eat. The PLAN contains tons of sugar items each day. The PLAN does not account for micronutrients. The one good thing that gives it a 1 star is the app is easy to use and help me gain control over how much I was eating in calories each day plus now I drink more water. If I could back up a month... I would just find a way to log and track calories.

I canceled their food on day 2 of receiving it and shipped it back following all instructions. They stole a second payment from me anyway and so I'm out $386 and been waiting two weeks for refund check (allegedly sent Oct. 18) and they keep changing their excuses about why. I demanded my check tracking number yesterday and was put on hold 20 minutes before I was told to check back for a 4th time in 72 hours.

Nutrisystem has a 30 day guarantee according to what I signed up for. The food is absolutely awful. Pizza crust is like cardboard. The chicken is like rubber. The beef such as in the meatloaf or meatballs does not taste like beef at all. Not quite sure what it is. Anything with spinach in it has a rancid taste. About the only good things are the snacks. When I tried to cancel I was given the runaround. Told if I canceled I would be charged $120.

Due to power outage my food got spoiled and it's been only a week it got delivered and customer service lady was so rude and cancelled my account without telling me and charged my credit card without my knowledge.

I signed up for the Quick 9 program and from the beginning, this was a rip-off. My first order arrived with missing items and I never received them after many attempts. After 3 weeks of waiting I saw on my account that Nutrisystem cancelled the items because my next order was in process and 2 orders cannot be in process concurrently. I cancelled the plan several times but they kept charging my credit card and sending me food I never ordered.

Everyone is in business to make money obviously but when you are a service company and you do not care of even offer customer service, you should not be in business. Like many others, I have found Nutrisystem's to be a scam. Not only is it expensive, they do to timely provide the food you pay for, forcing you to be off the diet plan, thereby defeating the entire purpose! Steer far, far away.

There is not one thing I received that I could not have bought at a Walmart of 1/3 or 1/4 of the cost. Just save the trip, simply load up on a bunch of Weight Watchers or Lean Cusine and save the money. Terrible. NEVER again. Cancelling ASAP. Absolute ripoff!!!!

I had a link sent to me via text message for a heavily reduced meal plan. Made an account, well I ended up with two different web pages open logged into the same account and one was clicked on a month plan totaling $755, I think I was just looking at the price originally. There was two web pages open, the other web page had the correct $ amount of the discounted program. I had went through and picked all my frozen stuff and ordered a shake half off under that webpage with the discount. When I checked out my total was three hundred something. I triple checked the price and my picks before hitting submit. I tried to get a screenshot after I submitted, but my phone didn’t do it and I said “oh well”. Well they ended up charging me the higher $755 order and it didn’t even include frozen meals and it included two full price shakes.

I've been on Nutrisystem since late May of 2023. The program has worked for my wife and I but a disturbing pattern regarding order selection/product substitution has emerged. On my last five orders, Nutrisystem has substituted a different item than I ordered. When I called to inquiry, I was told that they were out of stock and/or the item was discontinued. There wasn't any advance warning so that I could decide what to order instead of a warehouse worker.

So disappointing!!! Don’t let them have your credit card information for one month worth of food purchase. Doesn’t work. The card will be used to bill you for an additional month and you will have to move heaven and earth to get out of it.

Beware, You will be charged and sent a second order. You cannot get out of it. This is a rip off and a scam. Times are hard for everyone and they don’t care. DO NOT ORDER FROM THIS COMPANY!!!! And they will charge you over $100 to cancel.

I thought I placed a one time order. When I saw they were sending more food I immediately tried to stop the order but was told they had processed it at 1:30 in the morning and it was too late. This is a con. I found half the food to be inedible. I hate being tricked like this.

I ordered two months food through a representative, name Ethan. He promised I could reach him any day and only ordered two months meal plan. The results were, I couldn’t him anymore, they sent me third month meal without notice with wrong name and refused to return and refund. I fully regretted choosing Nutrisystem.

I have been on Nutrisystem for over 3 solid years, and used it a few shorter periods some years prior. It was an easy healthy way to have food during covid 2020 when I needed to drop some weight anyway, so stayed with it to prevent weight gain as well. My first sickness from it was a frozen dinner, they sent a replacement meal of my choice to replace the one I ate and the 2 others I still had. I was pretty sick but not as bad as today.