Beachbody

We ordered the Beachbody MYX Home Studio on October 7th. We conducted a lot of research and chose the Beachbody system because it is new and the shipping time was considerably less than Peloton. The estimated ship time was 1-3 weeks. October 14th we received a notification that the shipment was arriving Oct. 22nd. We also noticed a discrepancy between the location pin and our address. They have the correct address but the wrong location. This started an extensive dialogue and run-around that has us beyond frustrated. To this day if you track our shipment the, est. delivery is Oct. 29th.

I understand that places are short staffed right now and Covid took a toll on a lot of businesses. However, this is the second month in a row I have received the wrong order from Beachbody. This time I ordered Energize and got Shakeology. I don’t even use the Shakeology as I am allergic to it. They have replaced my order. But instead of apologizing and saying it was their fault they blamed Fed Ex?? Why is Fed Ex filling your orders? And the customer service guy tried to charge me for re-shipping my order? For real? He finally stopped talking long enough for me to say I would be canceling all further orders and then he decided to refund my original expedited shipping I paid for and they’re resending my order expedited. I really do love their supplements but this is getting a little ridiculous. I am Getting really frustrated at them at this point. One time…ok it was a mistake. But repeatedly sending me the wrong order is just plain neglect on quality control.

I bought their protein shake in June, I made sure that I chose a one time buy because I wanted to try it out and was not ready to commit. Come July, they charge my card again with claims that I made a monthly subscription. Talking to customer care, it is like a back and forth argument on whether or not I chose the monthly subscription. I am transferred to a couple of people and told that they cannot issue a free return label because there is nothing wrong with the protein powder and that I will be charged $9 for a return label. They refused to issue a refund even if I did not authorize the purchase. This is feels like sneaky theft!!!!

I contacted a coach to try out the Hydration stuff and apparently they signed me up for the monthly subscription. I did not realize this until a month later when they charged me for it again. I immediately went to the website to try to cancel it, however it said the order was "processing" so could not be cancelled, nor did it give me an option myself to cancel my subscription or remove my debit card on file. It gave me a run around to the point that I was texting customer service and they said that I had to return the item to get my money back, but that they would cancel my subscription. This time, I accepted that fact and trusted that this is how it would go down. I even checked the website under membership/subscriptions and it no longer showed that I was signed up for anything. A month later, they charged me for it yet again! Once again, I got the same run around.

Beachbody is an all-in-one solution for fitness, health, and motivation to help meet your health and fitness goals. The line of Beachbody products all motivated me to push myself to meet new health and fitness goals.

I signed up for a trial membership, which I cancelled within the 14 day trial period. I was just charged for a membership! I contacted customer service, first, via text. It took 50 minutes for the person to tell me they couldn't see the charge on their end (it is showing as pending in my bank) and they would 'watch my account', and when they saw the charge come through they would refund me. I called customer service next to try to resolve it that way. I tried to explain the situation to this second person. I could barely understand her and I asked her if there was a customer service manager, or someone in the US, I could speak with, she then hung up on me. I made a THIRD call, immediately asked for a manager and was transferred to Christine on the "Escalation Team". In 7 minutes the issue was resolved and the money credited back to my account. It took me close to an hour, and a LOT of frustration, to accomplish something that should have taken 7 minutes.

They need to address the seniors needs as to our special exercises versus everyone else. They put everyone under a general umbrella which is non all inclusive.

That needs to change in order to keep their membership.

I signed up hoping this will help me. I struggled my whole life with my weight and figured this may work. After a year of dedication and workouts and making monthly payments I’ve seen no change so I’ve decided to cancel. I used the chat option to cancel the plan and I received a confirmation of cancellation. 2 weeks later I was charged $100. Apparently if I don’t sign a form it won’t cancel. I called to dispute the charge the same day and I was given the runaround. Your methods of customer service sucks and I will never recommend anyone to use your program again. Btw I’m still not being honored my refund because now my account is cancelled and my information is miraculously lost.

I called and cancelled my membership and everything that went with it 38 months ago mainly because I wasn't using the products and didn't want to waste any more of my money. I spoke to a lady who helped me cancel my memberships. Lo and behold, Beachbody has been charging my account ever since Jan 2018, because I didn't fill out a specific form. I was never told by anyone that I had to fill out an extra form. I spoke to a gentleman, yesterday, who helped me with the current situation and he told me that I would be getting a refund because of the situation. I then get an email from the company stating that I would get a partial "credit." Let me be very clear, I don't want anything to do with Beachbody, and haven't since January of 2018! I DON'T WANT A CREDIT! I want my money back.

I have been a Beachbody member since April, 2020. I paid for a yearly subscription. Beachbody came out with a new program in January 2021 that I wanted to try and my coach encouraged me to try it out. She told me that I would have to pay $200 to get the new program, and included in that, would be a yearly subscription. I paid the $200, did the program, and now Beachbody is charging me another $135 for the yearly subscription. I called the customer service at Beachbody and told them what my coach said and they said there was "nothing to be done because I was outside of the 30 days to upgrade my membership". They said that I only purchased a 9 week program for $200!!!! And the yearly subscription wasn't included. Why in a million years would I pay $200 for only a 9 week program when it wouldn't include the yearly subscription and I was going to be charged $135 only 3 months later.