BODi Reviews
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About BODi
BODi offers science-backed supplements, nutrition solutions, digital fitness and weight management programs designed to help support a healthy lifestyle. Members have access to daily wellness and performance supplements, workout programs, meal planning tools and expert nutrition guidance. The company offers programs for a variety of fitness levels that can be streamed at home or on the go.
Visit www.bodi.com- Fitness and nutrition guidance
- Accessible through web and mobile devices
- Wide variety of programs
- Costly program upgrades
- No phone or email support (chat and text only)
Helpful Reviews
I started Beachbody and over the last year between diet and exercise, I'm down over 42 pounds. I'm in not the best shape of my life, but after having a baby, I literally cannot...
How does BODi work?
BODi offers a variety of products and services that help support your health goals, including premium supplements, personalized nutrition guidance and digital fitness programs. Participants can shop for BODi products such as Shakeology, Energize and Recover and access other daily wellness essentials, workout programs, meal plans and progress tracking through the BODi app.
BODi brands
There are several BODi brands. Each one has different benefits, such as workout videos and BODi meal plans.
- Shakeology: Shakeology is BODi's daily nutrition shake. Available in whey- and plant-based formulas, it's designed to help supplement daily nutrition.
- P90X: P90X is BODi’s advanced 90-day home fitness program that combines strength training, cardio, core and mobility.
- INSANITY: INSANITY is BODi's high-intensity interval training (HIIT) program. It features body-weight workouts that are efficient and equipment-free.
- BODi Fitness: BODi offers a comprehensive library of fitness programs featuring guided workout plans across strength, cardio, HIIT, yoga, Pilates, dance and recovery. Programs are available for beginners to advanced athletes and provide expert coaching and training.
BODi costs
| Program | Price | Duration |
|---|---|---|
| Shakeology | Retail price varies | N/A |
| P90X | $179 | 1 year |
| INSANITY | $179 | 1 year |
| BODi Fitness | $179 | 1 year |
BODi FAQ
What is BODi?
BODi is a health and wellness company offering supplements, nutrition products and fitness programs. BODi works to provide products and guidance that help you build lifelong healthy habits.
What are BODi’s supplement brands?
BODi’s supplement brands include Shakeology and P90X.
What does a BODi subscription include?
A BODi subscription includes thousands of workouts that you can stream online or through an app. It also includes additional program materials, nutritional guidance and community support.
Did BODi used to be called Beachbody?
Yes, BODi changed its name from Beachbody to BODi in 2023.
Still have questions?
Bottom line: Does BODi work?
BODi can be an effective tool for supporting overall wellness, daily nutrition, fitness and weight management when used consistently. By combining premium supplements with expert fitness programs and nutrition guidance, BODi helps users build healthy habits over time. Results vary based on factors such as your goals, activity level, nutrition and consistency.
BODi Reviews
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- 4,957,545 reviews on ConsumerAffairs are verified.
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- 4,957,545 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 26, 2019
I saw the previews for INSANITY, and that was my first program that I started with. And then, I saw Beachbody On Demand recently, so I tried the other programs and I like it. Right now, I'm on my fifth program. I'm doing Transform :20. I like to complete the whole program then try a new one, but I like how you can bounce back and forth if you want, to do a three-day session workout or do a Transform :20. I'm very satisfied with the results. My health is so much better. I used to be an avid runner but I haven't had as much time, so I just do the Beachbody program and it works really good.
Hi Alex,
Congratulations on the completion of some of our more challenging programs! That truly is an accomplishment and you should be proud of yourself. Thank you for taking a moment and letting us know of your success with our programs and the achievement of greater health.
Reviewed June 4, 2019
My parents used the Beachbody program growing up, and I use it now. It has proven results and I've seen it work. I use Beachbody On Demand and I really like it. I did CIZE and lost 5 pounds, and I've lost 5 pounds from another program too.
Hi Kelsey,
We are ecstatic to see that you are following in your parents footsteps and have lost 10 pounds from crushing CIZE and other Beachbody workoutds. That is great news and we see that you are keeping up the great work and have already started on a new program. Thank you for being apart of the Beachbody community and we look forward to hearing more about your success in the future.
Reviewed Sept. 2, 2026
I had to sort out an order that put through, cancel and a refund of $ hold. I do not like AI customer service. I was able to connect with a real person (Rexlin). Everything was sorted in mere minutes! I was able to do it all as I walked the dog and I have a recovering elbow from surgery. I love BODi, and have been a loyal client for years and years. Dealing with a real person makes the exchange so much easier and less frustrating. I had to postpone and cancel some orders due to tariffs and I still have product. Once everything gets resolved I will resubscribe. I do like this company and I appreciate the real connection. Less AI customer service more REAL people who understand. Bodi’s real people customer service has always been great. I haven’t had a bad interaction. You do yourself a disservice not highlighting the great people behind the scenes. They are wonderful.
Hello Sandy,
We’re so glad to hear that our agent was able to assist you with canceling your order and help resolve your concerns quickly. We truly appreciate your loyalty and support over the years, and it means a lot to know we were able to provide a positive experience. Thank you for being a valued customer!
Sincerely,BODi Support
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Reviewed Aug. 11, 2026
BODi customer service exceeded my expectations by addressing all of my subscription questions and even anticipating several in advance of me asking them. Bargath was my representative, was very knowledgeable and did a thorough job. I was concerned about texting my concern but it was quick and seamless.
Hello Kevin,
It's wonderful to know that we were able to help address your subscription concerns and proactively provide additional information to ensure you had the clarity and support you needed. We’re delighted to hear that our texting option helped make your experience smooth and hassle-free. Thank you for being a valued part of our community. We truly appreciate your support and wish you all the best on your fitness journey.
Sincerely,BODi Support
Reviewed Aug. 6, 2026
I was unexpectedly locked out of my workouts when my three-year promotional subscription ran out without my knowledge. Instead of having to call in or wrestle with a web chat on a computer, I was able to resolve everything quickly right over text. Surya, the live agent, looked into my account immediately, explain the issue, and helped me get reconnected on top of that, Surya, sent over a current promotion with freebies and included a $20 coupon as a thank you for being a long time member. Super convenient, excellent customer service, and a huge appreciation for the seamless text support option!
Hello Tyler,
We're pleased that we were able to address your BODi access concerns and make your experience smooth. It is nice to hear that our text support option has made things easier and more convenient for you. Thank you for choosing to continue your fitness journey with us. We're excited to support you every step of the way!
Sincerely,BODi Support
Reviewed July 23, 2026
I'm so grateful with BODi, recently I placed an order and forgot to update my new address. It shows that was delivered but I checked my Ring camera and was not delivered. Then I figured out my old address still on there. I called and they were so understanding and replaced my order. I love BODI.
Hi Claudia,
We understand that mistakes can happen, and we're glad we were able to help by arranging a replacement order and ensuring it was sent to the correct address. We appreciate the opportunity to assist and are happy we could help resolve this for you.
Sincerely,BODi Support
Reviewed July 20, 2026
I had issues locating my order and I contacted BODI. I got the best help today and I found my product. Before I found it, I was offered a replacement and that made my day. Although I didn’t need it - it made my day knowing I would have been taken care of. Thank you for helping me today and being so kind.
Hello Yvonne,
We are delighted to hear that we were able to assist you with your missing order.We're also pleased that your concerns were successfully addressed and that a replacement order was offered to help resolve the situation. Thank you for giving us the opportunity to make things right, and we appreciate your patience throughout the process.
Sincerely,BODi Support
Reviewed Sept. 4, 2026
The person who helped me was very prompt and professional.
Hello Meredith,
We're happy to hear that our agent provided professional and helpful assistance with your inquiry. Thank you for being a valued member of our community, and we wish you all the best on your fitness journey!
Sincerely,BODi Support
Reviewed Sept. 3, 2026
Very prompt help and service from the customer service rep
Hello Jacqueline,
We're delighted to hear that you received prompt and helpful service from our representative. Thank you for taking the time to share your experience and for your continued support!
Sincerely,BODi Support
Reviewed Sept. 3, 2026
I spoke with Lester with my questions I had on my BODi app and he was outstanding and exceptional! He had a great deal of patience with me.
Hello Carrie,
We're so glad to hear that our agent was able to answer your questions and provide the support you needed. Thank you for your continued support and for being a valued part of our community!
Sincerely,BODi Support
Reviewed Sept. 3, 2026
Was trying to purchase the Belle Vitale complete kit from Canada and was having difficulties locating it on the Canadian site. Was chatting with the AI chat support who made me feel like an idiot when they kept saying I could purchase it in Canada and kept telling me ways to purchase it. This was 30 minutes of going back and forth before they finally put a live agent to chat with. Swetha was so helpful and pleasant to deal with. They actually made me want to keep dealing with BODi. I'm a little disappointed that the only way to purchase this fitness program is with a subscription and not as a stand alone.
Hello Aimee,
We’re truly sorry to hear about your experience with our virtual assistant and sincerely appreciate you taking the time to share your honest feedback with us. We're delighted to hear that our agent was able to assist you and provide a positive experience. Thank you for your continued support. We truly appreciate being part of your journey and wish you all the best as you continue toward your fitness goals.
Sincerely,BODi Support
Reviewed Sept. 2, 2026
Surya was great at finding my issue and resolving it. Thank you!
Hello William,
We're so glad to hear that we were able to quickly resolve your issue. We truly appreciate your kind words and are happy to know you had a positive experience.
Sincerely,BODi Support
Reviewed Sept. 2, 2026
I've used Beach Body (Bodi) for years now. Their customer service in the past was less than stellar. This time I used the text option and it worked great. He handled everything exactly how I hoped and I'm happy with the outcome.
Hello Bryan,
We’re thrilled to hear that the text option worked well for you and that our representative handled everything just as you had hoped. We thank you so much for your continued support!
Sincerely,BODi Support
Reviewed Sept. 2, 2026
Great and quick service, made it very easy to replace the broken product for me. Was very kind and nice. Very grateful for the help received today.
Hello Brianna,
We're happy we could make the replacement process quick and easy, and it's wonderful to know that our agent was able to assist you with kindness and care. We truly appreciate your support and are grateful for the opportunity to help!
Sincerely,BODi Support
Reviewed Sept. 2, 2026
Customer service was direct, efficient and helpful. No confusion, no delays, and handled my inquiry and beyond with professionalism.
Hello Natalie,
It’s wonderful to hear that we were able to assist you with your inquiry quickly and efficiently. Thank you for your continued support, and we wish you all the best on your fitness journey!
Sincerely,BODi Support
Reviewed Aug. 31, 2026
Customer service is terrible. The AI they use is horrible and their review process is even worse. Terrible business!!
Hello Laura,
Thank you for contacting us. We've reviewed your recent contact regarding the renewal of your annual BODi subscription. As part of our response, we provided information about our digital membership renewal policy for your reference. We also provided a form to have a second review of your refund request, in which a response was provided to you.
Please note that we send a pre-renewal email approximately 30 days before each scheduled renewal date. This notification provides advance notice of the upcoming renewal and gives you the opportunity to manage or cancel your subscription before the renewal is processed.
We have confirmed that your annual BODi subscription has been canceled. You will continue to have full access to your membership benefits through August 17, 2027, and your subscription will not renew in the future.
As outlined in our Subscription Cancellation and Refund Policy, renewal payments are not eligible for a refund. For this reason, we are unable to issue a reimbursement for your recent renewal charge. Please note that the 31-day Money Back Guarantee applies only to an initial subscription purchase and does not apply to renewal payments.
If you have any additional questions, please don't hesitate to contact us.
Sincerely,BODi Support
Reviewed Aug. 29, 2026
It was so nice to actually talk to a PERSON who was able to understand all my needs and questions the first time around, and who asked follow up questions to make sure all my needs were addressed. Even was willing to walk me through setting up my Roku if I needed it, and stay on the line while I did it. So refreshing and an overall wonderful experience.
Hello Kim,
It's wonderful to hear that we were able to answer your questions and ensure your needs were fully addressed. We're delighted to hear you had such an amazing experience. We appreciate your support.
Sincerely,BODi Support
Reviewed Aug. 28, 2026
Ishwarya helped me complete my subscription, which saved me time and met the amount needed for free shipping.
Hello Amy,
We're thrilled that we were able to assist with your order placement and help you take advantage of free shipping as well! Thank you for your continued support.
Sincerely,BODi Support
Reviewed Aug. 28, 2026
I have been a member of BODi for many years without issue. Recently, an order I placed was autofilled with the wrong address via Shop. I didn't catch it in time. The package could not be delivered and was being returned to BODi. I texted customer service and they took care of the issue effectively and efficiently. I am grateful for this excellent service. I would recommend this company to anyone wanting to improve their fitness.
Hello Melissa,
We're glad our agent was able to assist you and make the replacement process smooth and hassle-free. Thank you for being a valued customer for so many years. We truly appreciate your loyalty and continued support.
Sincerely,BODi Support
Reviewed Aug. 27, 2026
Manikandan was very helpful with my questions about my current BODi subscription and very knowledgeable about promotions to help me.
Hello Angela,
It's great to hear that we were able to answer your questions and provide additional information about our current promotions. We're always happy to help and ensure you have the information you need.
Sincerely,BODi Support
Reviewed Aug. 27, 2026
I had questions about my upcoming subscription renewal and got on the Chat section to speak with a representative. Rexlin was the rep that helped me and I did get all my questions answered and they were quick and responsive and easy to understand. I appreciate the fantastic customer service! Thank you!
Hello Ann,
It’s wonderful to hear that our agent was able to assist you quickly and provide the clarity you needed. Thank you for sharing your positive experience!
Sincerely,BODi Support
Reviewed Aug. 27, 2026
After getting past AI my problem was resolved. Received a busted bag and when AI gave me return link I did not get an option to replace. After being transferred to live agent he was able to help quickly. I’ve been a customer for 10+ years and only had a bag arrive busted one time prior to today.
Hello Tami,
Thank you for being a valued customer for the past 10 years! We're so glad we were able to provide a replacement for your original order after it arrived damaged. Thank you for giving us the opportunity to make things right and continue supporting you on your journey. We truly appreciate your loyalty and trust over the years.
Sincerely,BODi
Reviewed Aug. 27, 2026
Swetha was very patient with me. I tried so many times to order. She explained the issue very well. OK.
Hello Carmen,
It’s wonderful to know that we were able to assist with your order placement. Thank you for giving us the opportunity to help!
Sincerely,BODi Support
Reviewed Aug. 26, 2026
I had the unfortunate experience of receiving an incorrect item in my order (2 boxes of vanilla Shakeology, rather than one vanilla and one chocolate). I contacted customer service, and an agent was able to check my account for the order and send a replacement for the correct item.
Hello Jocelyn,
We are truly sorry that you received the incorrect item with your order. We are glad that our agent was able to arrange a replacement for you, and we greatly appreciate your patience, understanding, and continued support.
Sincerely,BODi Support
Reviewed Aug. 25, 2026
Hariharan was knowledgeable with my problem and helped me access my account efficiently.
Hello Julie,
We’re so glad we were able to resolve your concern quickly and efficiently! We hope you continue enjoying our programs and wish you all the best on your fitness journey. Thank you for being part of our community!
Sincerely,BODi Support
Reviewed Aug. 24, 2026
My order was not delivered - the assistant looked into it and solved the problem.
Hello Gail,
We sincerely apologize that your order was not successfully delivered. We are pleased to hear that our agent was able to assist you by arranging a replacement order, and we appreciate your patience and understanding while we worked to resolve this matter.
Sincerely,BODi Support
Reviewed Aug. 21, 2026
Customer service rep was amazing. Took care of my issue quickly with a replacement order with express shipping, as well as providing me a discount code for my next order. Very happy with the outcome of a frustrating situation when an item was missing from my order. Very impressed.
Hello Makenzie,
We're so happy we were able to provide a replacement for your missing item quickly and efficiently. Thank you for giving us the opportunity to make things right, and we appreciate your feedback!
Sincerely,BODi Support
Reviewed Aug. 19, 2026
Had an awesome experience with online support. The AI Agent was awful and had me going in a circle. The online support LIVE agent was great! Understood exactly what I was looking to do, and helped me do that. Thanks to Swetha who helped me out! They were great! Kind and patient!
Hi Natasha!
We’re sorry the AI assistant didn’t meet your expectations, but we’re glad to hear our customer support agent was able to turn things around and provide the support you needed. Thanks for sharing your feedback and for being part of our community. We truly appreciate you!
Sincerely,BODi Support
Reviewed Aug. 15, 2026
I had great service changing my email address! Divyakumar was very helpful.
Hello Ann,
We're so happy we could help update your email address. Providing quick and seamless support is one of our top priorities, and we're glad we were able to assist you.
Thank you for being a valued part of our community. We're here to support you every step of the way and look forward to being part of your journey!
Sincerely,BODi Support
Reviewed Aug. 14, 2026
Bodi is an awesome company to work with. Always very helpful. Answered all my questions and concerns helped my find something a little cheaper and easier to manage in my budget and still take care of myself. Thank you again for all you do.
Hello Annette,
It’s exciting to know that we were able to provide a budget-friendly option to help support your health and fitness journey. We’re thrilled to be part of your continued success and wellness goals. Keep up the good work!
Sincerely,BODi Support
Reviewed Aug. 14, 2026
I had a great experience with Lester from BODi customer service today. My annual membership was due to renew, and he took the time to go through the different options with me and helped me find a better annual rate. He was patient with all of my questions, checked details for me along the way, and made sure my existing renewal was cancelled before I signed up for the new offer so I wouldn’t be charged twice. I really appreciated how helpful and responsive he was. Excellent customer service — thank you, Lester!
Hello Donna,
We’re pleased that we were able to provide the current options available for an annual BODi subscription and assist you with finding the best solution for your needs. It’s great to hear that your questions were answered clearly and that you were able to place your order without any issues. Thank you for your ongoing support. We're grateful to be part of your wellness journey and wish you continued success in reaching your fitness goals.
Sincerely,BODi Support
Reviewed Aug. 13, 2026
I called with questions about my longstanding Shakeology subscription. Divyakumar jumped in as my live customer service agent. He was quick, answered all my questions, and was very helpful. I am still a happy customer and have been for 17 years.
Hello Stephen,
Thank you for being a valued customer for the past 17 years! We truly appreciate your loyalty, dedication, and continued support throughout the years. We’re happy we were able to answer all of your questions about your Shakeology subscription quickly and efficiently. Thank you for sharing your experience with us. We truly appreciate you taking the time to provide your feedback.
Sincerely,BODi Support
Reviewed Aug. 3, 2026
Rahul was very helpful and resolved my issue quickly. Text help was super useful. The post office had mis-delivered my package and he was able to send out a new one. I'm pleased with your service.
Hello Regina,
We’re thrilled we were able to assist with your replacement order! We understand that unexpected mishaps can happen, and we're glad we could quickly and easily resolve your concern. Thank you for giving us the opportunity to make things right, and we hope you enjoy your replacement product.
Sincerely,BODi Support
Reviewed Aug. 3, 2026
The customer service rep was extremely helpful! A replacement was easy to do with an unexpected damage product. The box was perfectly fine but the bag inside had a tear in it. The rep was helpful, kind and informative.
Hello Mary,
We're pleased to have been able to assist you with a replacement order after your original order arrived damaged. We're delighted that we could make the process quick, smooth, and hassle-free for you. Thank you so much for sharing your experience with us!
Sincerely,BODi Support
Reviewed July 31, 2026
They are not customer service oriented and only provide an AI Chatbot to address issues. There is no way to talk to a real person to address real issues. My experience is all answers from them are AI generated. They are happy to take our money but unwilling to help in any real way. They provide no way to call or contact a live person at their business. I will never refer anyone to use their program. I cannot understand why they cannot issue refunds, especially for a service that has been in place less than 12 hours and they have not provided a service in any way for that money. It just their terms, that's it. They justify keeping money they have not provided a service for just because they want to and are greedy in that way. Extremely predatory in nature.
Hello Stephanie,
Thank you for contacting us. We understand your concerns regarding our contact options and your ability to connect with a live agent.
You can reach our Support Team by visiting BODiSupport.com and selecting either "Sign in to Text with BODi" or "Chat with BODi." The "Sign in to Text with BODi" option will connect you directly with a live agent. If you choose "Chat with BODi," you can ask the AI assistant to connect you with a live agent. During our regular hours of operation, you'll be connected with a representative who will be happy to assist you.
We've also reviewed your recent contact regarding the renewal of your annual BODi subscription. As part of our response, we provided information about our digital membership renewal policy for your reference.
Please note that we send a pre-renewal email approximately 30 days before each scheduled renewal date. This notification provides advance notice of the upcoming renewal and gives you the opportunity to manage or cancel your subscription before the renewal is processed.
We have confirmed that your annual BODi subscription has been canceled. You will continue to have full access to your membership benefits through July 31, 2027, and your subscription will not renew in the future.
As outlined in our Subscription Cancellation and Refund Policy, renewal payments are not eligible for a refund. For this reason, we are unable to issue a reimbursement for your recent renewal charge. Please note that the 31-day Money Back Guarantee applies only to an initial subscription purchase and does not apply to renewal payments.
If you have any additional questions, please don't hesitate to contact us.
Sincerely,BODi Support
Reviewed March 28, 2026
I have been Beachbody customer since 2015, and purchase so many DVDs and digital programs. For the first time this year my subscription expired for various reasons I will not disclose, and to my disappointment I can only see 4-5 programs but the rest I am not able to. I even have DVDs with some of the programs and still not able to see them. I am able to see only couple of those, makes zero sense. When I purchased those programs digitally through Beachbody that I was told were mine to keep even if I wasn’t subscribing anymore and that they would always be accessible through my library. I am missing insanity max30 that I have on dvd, hammer and chisel as well, but I do see 21 day fix. Make it make sense. Apparently this is not true, so I purchased something and I am no longer able to use, so this means I rented it?
Practices like this are simply unacceptable, you should have warned customers that they are purchasing something to see for limited period of time, otherwise we could have just wait to see it for free. Of course conveniently I am not able to see many of my purchases back from 2015 and 2016. You have to resolve this problem with all your customers, it does not make sense for me to see few programs but not all I purchased. I paid for these programs. In one way or another I have to have access to them. There is obviously some kind of glitch or the company is heading into the wrong direction.
Hello Silviya,
After reviewing your account, we can confirm that you've purchased multiple programs through VIP Early Access.
To clarify, VIP Early Access allowed members with an active BODi subscription to access new programs approximately six months before they were added to the BODi Member Library for general users. This option provided early access to the content and required an active subscription at the time of purchase. Once the programs were later added to the Member Library, they remained accessible as part of the library with an active paid subscription.
Our newer Digital Purchases option works differently. Digital Purchases allow you to buy and stream individual programs and add them to your personal BODi library, with or without an active subscription.
An active BODi subscription is required to access BODi programs as all programs are currently in the member library.
If you have any additional questions or concerns, please contact us for assistance.
Sincerely,BODi Support
Reviewed March 13, 2026
If I could give zero stars, I would! If you sign up for the annual subscription to save on the monthly cost, Bodi automatically enrolls you in auto-renewal for the following year. Because the renewal is a full year away, it’s easy to forget about it. When the reminder email eventually comes, it can easily get buried in spam or junk mail—and before you know it, you’re charged for another year and at a much higher price. In my case, I noticed the charge pending and canceled the service the same day the subscription renewed. Despite canceling immediately, they refused to issue a refund. According to their "policy", once the renewal charge processes, refunds are not provided under any circumstances—even if you cancel the very same day.
If you call to speak with a customer service representative, all they will do is remind you of their "policy" and direct you to complete an online form explaining the situation. A day or two later, you receive an automated “no-reply” email quoting their policy and informing you that no refund will be issued, while confirming that you’ll still have access to the service for the next year that you haven't even used yet.
While this may technically comply with their stated policy, it’s not a customer-friendly way to do business. Treating customers this way simply to lock in revenue reflects predatory business practices that prioritize profit over fair and reasonable treatment of customers. Because of this experience, I will not do business with Bodi again. Companies that rely on rigid policies instead of reasonable customer service aren’t companies I want to support. I strongly recommend others think carefully before doing business with a company that follow these type of exploitative practices.
Hello Mark,
Upon reviewing your account, we can confirm that you purchased an annual BODi subscription on February 21, 2025. At the time of enrollment, you agreed to the Terms & Conditions, which include automatic annual renewals unless the subscription is cancelled in advance.
As part of this, a pre-bill notification email was sent on January 20, 2026. Since no cancellation request was received prior to the renewal date, the subscription renewed as scheduled on February 21, 2026.
Once a subscription renews, it becomes active for the new billing period and is not eligible for a refund in accordance with our subscription policy. For digital subscriptions, renewals are based on the billing cycle rather than account usage, meaning the subscription remains active for the full term regardless of use.
We can also confirm that your annual BODi subscription has now been cancelled as of February 21, 2026. You will continue to have access through February 21, 2027, and it will not renew again and no further billings will occur.
Additionally, please note that the 31-day money-back guarantee applies only to the initial purchase and does not apply to renewal charges. You can find more details in our Money-Back Guarantee FAQ here: https://faq.bodi.com/us/en/help?s=259.
Sincerely,BODi Support
Reviewed Feb. 5, 2026
Zero stars if I possible could.. Beware of Unauthorized Charges & No Customer Support. I do not recommend BODi/Beachbody. I cancelled my subscription on February 1, 2024 and have written confirmation of that cancellation. I was not charged at all in 2025, which confirms my account was properly closed. Despite this, BODi charged my card on February 5, 2026... nearly two years after my account was cancelled. When I contacted them, they attempted to classify this charge as a “renewal” and hide behind a no-refund renewal policy. That explanation is false. You cannot renew a subscription that has been cancelled for two years. This was an unauthorized charge, plain and simple.
What makes this worse: There is no customer service phone number. The only option is a chat system that provides scripted responses and no real resolution. You’re effectively trapped in a loop while your money is taken. I have screenshots proving my cancellation, yet getting help has been unnecessarily difficult and time-consuming.
If you sign up, be aware:
Cancellation does not guarantee you won’t be charged later.Getting a human to help you is nearly impossible.
You may have to dispute charges with your bank to get your money back.
This experience has destroyed my trust in this company. There are far better fitness platforms that don’t rely on confusing billing practices and inaccessible support.
Proceed with caution. Absolutely disgraceful.
Hello Christine,
Upon reviewing your account, we have confirmed that on February 01, 2024, your annual BODi subscription was cancelled. On February 05, 2024, you purchased a new annual BODi subscription during a promotional period. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. As with most digital subscriptions, the renewal is not based on usage and will continue to renew automatically unless the subscription is canceled prior to the renewal date.
Your annual subscription was renewed on February 05, 2025, and February 05, 2026. Our system shows that a renewal notice was emailed to the email address on file on January 04, 2025, and January 04, 2026, titled “Your BODi Subscription Renewal is coming up! This included your renewal date, price, and a link to manage your membership.
Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on February 05, 2026, as expected.Your subscription has since been cancelled as of February 05, 2026, and you’ll continue to have full access through February 05, 2027. Your account will not be renewed again.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi Support
Reviewed Jan. 30, 2026
Don’t waste your money. Customer service is lacking and available programs vary but many require paying more money to get the program plus the specific equipment needed to do each program. If you don’t have a big space too it can be hard to do the ones with minimal/no equipment needed.
Hello Lauren,
Feedback like this helps us constantly improve our customers experiences by knowing what we are doing right and what we can work on. We appreciate you taking the time to send us this helpful response. Don't hesitate to reach out if you have any more questions, comments, or concerns.
Sincerely,BODi Support
Reviewed Jan. 30, 2026
Customer service is terrible, there’s no one to speak to, just chat. They make cancelation and refunds impossible and blame it on you. Their workouts aren’t even anything special-you can find free options on YouTube that are far better.
Hello Brittany,
We have reviewed your account details regarding your concerns.
Below is a recap of your account history.
Our records confirm that a pre-bill notification regarding your upcoming BODi annual renewal was sent on December 29, 2025. This notification included the following information at the beginning of the email:
• Your upcoming renewal date• The amount scheduled to be charged
• A link to manage your subscription
As with most digital subscriptions, the renewal is not based on usage and will continue to renew automatically unless the subscription is canceled prior to the renewal date.We were unable to locate any prior cancellation requests or attempts regarding your subscription.
Your annual BODi subscription was successfully canceled on January 30, 2026. You will continue to have access until January 30, 2027. Your account will not be renewed.For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: https://faq.beachbody.com/app/answers/detail/a_id/259/catid/0/TLP/0.
Sincerely,BODi Support
Reviewed Jan. 6, 2026
Terrible customer service and shady billing practices. I had an extremely frustrating experience with Beachbody. I canceled my subscription years ago, yet somehow—two years after my original purchase—my account was reactivated without my consent and I was charged again. I contacted customer service the same day I noticed the charge, and their response was basically that there was nothing they could do. Even worse, they told me that if I paid another $99, they would then refund the $189 charge. That is completely unacceptable and makes no sense. This feels incredibly deceptive and unfair. No company should reactivate a canceled subscription years later and then refuse to fix the issue unless the customer gives them more money. This is garbage customer service and a garbage business practice. Run away from this company.
Hello Alex,
When you purchase a BODi product, you’ll need to agree to the terms and conditions.
For subscriptions, BODi will send you a pre-bill email about 30 days before your next annual renewal.
This email includes:
• Your upcoming renewal date• The amount that will be charged
• A link to manage your subscription
This way, you have plenty of time to review or make any changes before your renewal. On January 01, 2024, you purchased a BODi subscription during our BOGO promotion. Our records show that the prebill email was sent to your email address on file on November 30, 2025. Your annual BODi subscription was renewed on January 01, 2026, and was cancelled on January 01, 2026. You will continue to have access until January 01, 2027. Your subscription will not be renewed.
For more information about our policy, please check out our Money Back Guarantee FAQ 259.
Sincerely,BODi Support
Reviewed Jan. 3, 2026
Do not do it. We were Beachbody members 3 years ago. Today, I find a charge on my bank account for $190 from them. This account was cancelled and my card deleted. I was told that they keep your card info even after you remove it. Now, we have to jump through hoops to get our money back. Filed a claim with my bank and going to inquire through my lawyer what steps are next. Absolute Scam.
Hello Kevin,
Unfortunately, we weren’t provided with your details, so we’re unable to review your account further at this time.
Please contact us for additional assistance at BODi.com.
Sincerely,BODi Support
BODi Company Information
- Social media:
- Company Name:
- BODi
- Website:
- www.bodi.com
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