Noom Reviews

Noom has some very shady billing practices. I signed up for Noom premium on 8/10/26 and was charged 178 dollars. After two weeks I was charged and additional 75 for what they call the premium add on. I called to dispute this charge and was told they would cancel the premium and refund me 75 dollars. They refused to refund my initial 178 dollars because they say I went past the two week trial period. I believe they intentionally separated the charges to be misleading and take advantage of customers.

The Noom GLP-1 drug is not brand name, it’s “compounded” so there’s no assurance of quality and consistency. The injection must be prepared by user who fills the syringe each time. If dealing with needles piercing your skin makes you squeamish this isn’t for you. In comparison, Wegovy GLP is in an enclosed premeasured auto pen. Finally, the Noom app is useless. It wipes out foods I logged and it required lots of extra effort to track macros.

UPS failed to deliver my package I paid $153.66 for. I have tried to tell Noom to send me another package And they think I should wait for another 2 weeks. My package is already late, not my fault. Rather than provide good customer service they want paying customers to keep paying and never receive their package.

Noom weight loss with GLP-1 is a SCAM! I signed up for the Noom promotion of $79 including GLP-1 meds. I met with the Telehealth professional who sent a RX to a pharmacy in CA. I have been waiting for 22 days. The Care team app is AI managed so they cannot troubleshoot. It was a continuous loop of trying to re-register me with a Telehealth professional, customer service center trying to get me to resubscribe for another 3 months so I could get the meds. I called the pharmacy myself and was informed that they couldn't fill the RX because I was "out of zone" - I live in Massachusetts and they are in CA. SO clearly Noom doesn't give a s*** to check for eligible pharmacies. What a waste of 22 days. I am done.

My experience was terrible. I signed up and the cost was reasonable. However, my meds were shipped in properly. Did not have a cold pack and were only sent in a insulated bag. Bottle was cloudy. I called to complain. They said that they would re-ship my meds but nothing ever transpired after that so I actually had a call and cancel and complain and tell them to forget it and just refund me.

My onboarding experience with Noom's medical weight loss program has been incredibly disappointing. I enrolled hoping to receive an oral weight loss medication, but the prescribing provider mistakenly prescribed an injectable medication instead. I immediately reached out to have the error corrected, but it's now been over two weeks, and I still haven't heard back from the doctor despite sending multiple messages. I've also contacted Noom's support team several times. While they've been polite, they've repeatedly told me they can't reach the prescribing provider or resolve the issue themselves. As a result, I've been stuck paying for a service I haven't been able to use.

I was excited when my company paid for my Noom subscription. I inquired about paying to add medication and they told me that was not possible. They are greedy. The lessons were good at first but are now a stretch.

Prior to joining Noom Med in March of 2026, I contacted them with my questions, which were related to if they allow people on Medicare, who self-pay for GLP FDA-approved meds into the Noom Med program. They confirmed that as long as I self-pay, I would be fine. From March 2026 until June 7, 2026 their Care Team and clinicians approved and wrote renewal prescriptions for FDA-approved Zepbound, which was then processed by LillyDirect. Today, one of their nurses refused to renew the next prescription and said they don’t write prescriptions for people on Medicare, even if they are self-pay. For three months, they did renew my prescriptions and never mentioned anything about Medicare.

Noom and Carefirst have established a sweetheart policy that forces me to hand over daily, private lifestyle and biophysical data to a private tech company with unknown long-term privacy protections, solely to receive the medication in support of a treatment plan that was set up by a trusted provider. Noom doesn't care about me given their threats to block my treatment. Apparently, my treatment and result are only valuable to me and my primary care provider, Noom doesn't care and I don't like the gatekeeping of my medical journey from my PCP provider, who was forced out of the decision process and monitoring, which is especially egregious given previous serious side effects that occurred on similar medications. I don't trust Noom and I hate BCBS for their coercion and unnecessary intervention in this process.

Before signing up, I called Noom to get clarification. I agreed to have a phone call recorded. I was given false information and said I had to take the call with the provider to get any additional questions answered. The membership fee does not include the medication even though the representative confirmed on the call it did. The call was recorded, but NOOM will not refer to the call. Luckily, I have the call also recorded, and I will take this further.

I was bounced around back and forth between people when I first started to get answers to my questions but my real issue is that the company tried to force me to buy 3 months of medication I did not need. I reached my goal weight and wanted to slowly titrate off the medication as my doctor recommended. I needed one more month of medication. But they would not sell it to me. Dangerous policy that shows they are interested in money, not their patients. My doctor was appalled. Beware.

Signed up for the 3 months semaglutide injections. Terrible instructions on how to use. Gained weight instead of losing. Got terrible acid reflux. The “doctor” assigned was rude. The care team’s only advice was to log calories and water intake. I ate less and felt like shit. Go to a real doctor

Well, I was quite happy with the weight loss success for the first month on the new med program. I opted to have mats delivered for three months. Since I paid all at once, I expected the medication to be delivered all at once however, it was only one month at a time, and I was traveling overseas. I requested to have all the meds delivered all at once, but they only delivered enough for one additional month. When I tried to get a refund for the last month, they canceled my subscription and access to the new app, even though I was still taking medication. Having contacted Noom support several times, they never activated my account again and repeated how they understood how frustrating it must be for me. As long as you don't have to deal with customer support, you might be fine on this program.

Such a scam... I completed their lengthy questionnaire and was told a customized plan had been prepared for me - Check your email. No plan at all, just a link bringing me to the same questionnaire. It's lengthy so I balked at starting all over and sent them a response to the email asking why I have to start all over when they already told me a plan was waiting for me. Then I get a response from "Karin" inviting me to try Noom for free (and a link) and repeating that a plan had been prepared for me (and another link). Both links bring me back to the start of the same damn questionnaire. So I completed the questionnaire (again) from the "try for free" link, at the end of which is NO free trial, just an invitation to provide my credit card information and subscribe. Total marketing bs. Who knows... Maybe the program works but the run-around is a turn-off since it paints Noom as disreputable.

Noom is a scam. They hide their prices until you pay them the $45 ‘exam’ fee. Then when you cancel your membership they keep charging you. Beware of this company!

If you can afford it, I highly recommend Noom Rx. I had to give it a 3. While I love the app and features, I couldn't afford the monthly price plan which ended up being just about $300 a month for the app and medication for a 12 week period $876.44 + tax up front. The app is super easy to use, I like logging my meals. It offers easy ways to log brand name or off brand foods by either scanning the barcode of the product or just writing the name in and it prefills the item. So easy! And the color coding made it so easy to change my eating habits and make better choices. I could see very clearly when I needed to eat more protein or more calories. I love to use Welli a lot (AI) helps me find food information and recipes. He answers all my questions. I didn't really need the coach. Love the body scan feature. Again love Noom, love the app. But I'm going to have to cancel due to it not being affordable for me.

Started Noom meds after 4 weeks and I have not received the GLP1s that were promised to be delivered in 1 week. The first 4 weeks are supposed to be a trial period. Then they charge $800+. They insisted they had to charge the $800+ even though I had never received the medication. Contacted customer service numerous times and they kept saying, "We are sorry, this is frustrating." When I called and demanded a refund they told me it had shipped and they could not offer one.Then one week later they stated it was still processing and had not been shipped. Now I have paid over 1k and have never received any medication or tracking and just a lot of "I am sorry for the inconvenience."

Profit over safety and service. After spending over $1000 setting up my new Noom app for my personal weight loss journey, I was surprised to see it all come to an abrupt end so close to my goal. Communication from the point of discontinuing the GPL one stopped abruptly and has been a nightmare, trying to find history and regenerate all the work I have done on the app. I would say if you’re searching for a weight loss program, Noom is a non-starter. It takes a team and although their initial structure is in the right place, they fall short with service and communication. Service and communication are the primary items you need to get through your journey. Spend your money with someone else, perhaps local with humans.

My experience with Noom was disappointing from start to finish. The program promises psychology-based coaching and personalized support, but most of what you actually get is a series of short articles and reminders to log your meals. The “coaching” felt impersonal and scripted, and the group feature was largely inactive. For the price, I expected real guidance and interaction. Instead it felt like paying for basic information that’s widely available elsewhere. I wouldn’t recommend it unless the program becomes much more personalized and reasonably priced.

First order didn’t arrive and I was never refunded. Any complaint is routed to a different department with terrible AI responses. Doctors rude and cannot switch medication and routes you to different departments. No real people, no help, no support.

I have been attempting to get a LOMN for a surgery for a life threatening concern for weeks from Noom and they refuse to answer emails or texts. They claim to be customer forward and a medical model, but if that was the case they would actually provide the info that is needed for me to take care of my physical health. So disappointing after all the money and time commitment I gave to Noom.

I felt pressured into paying for a plan that I didn't end up using. I don't carry my phone with me, and counting steps is one of the largest pieces of this stupid program. Also, I hate their food log. You can't easily see what you've eaten or how many calories you have left for the day. It also did not have a lot of foods that I eat. Finally, I'm not the type of person who constantly needs to be rewarded with stars, badges and all of that garbage. I really hated this program and I wish I hadn't wasted my money on it.

I signed up for Noom med at the beginning of the month, and within a few days after a very long sign-up process, I received my GLP one compound. Everything was going well until it came time for the renewal. There is no other choice other than paying over $850 for several months of GLP one med after the trail month. In my opinion, there should be different plans. My intention with GLP one just use it for 1 to 2 months to get myself started on my weight loss journey. That said I canceled my subscription several days before the re-order was supposed to happen. The Customer Service rep did not explain to me that I would lose all access to the counselor (who sounded partially AI) and the assigned physician and every other support that they offered during the Noom med subscription. I was basically on my own and I still had two doses left.

I have tried Noom twice. The first time I found it to be very preachy and belittling. Five years later, I tried it again after a friend had success. It was the same preachy app that I tried the first time. I cancelled the subscription after two days.

My mother who has early onset Alzheimer’s one evening came upon Noom and ordered something. She was charged $129 and so far she has received nothing for that $129. They were about to charge her over $800 but I think I stopped that. I’m trying to find a phone number to actually speak with someone before I turn this over to our attorney.

Be careful. My subscription date is Feb 7th, which is today. They charged my cc last night. I went in and cancelled today but am being told there is no refund. Now I will have to dispute the charge with my cc company in an attempt to get the money back for a service that I am not going to use for the next year.

Noom teaches how to monitor your diet by judging caloric density. I went through the program 3 times. The first time, I got very tired of recording every bite, mostly because Noom, being an international company, has measurements that are unfamiliar to everyone. I suggest getting a food scale to measure grams if you are going to try the program. The first time I lost about 5 pounds for 6 months of work, including having a Noom counselor I spoke with online. I was active: open-water swimming, kayaking, walking and speed-bag boxing.

Noom has been one of the worst experiences in my life! I'm trying to transition to Noom from PCP and had difficulty registering (had to create 2nd email account), had difficulty getting labs into system, and then NP didn't show up for my scheduled appointment today. How am I to get my GLP-1 meds without an appointment? I've also had issues with the app erasing meals logged. Just terrible experience overall.

Another subscription service with no advance notice of recurring charge and no refunds. Can't even speak to a real person to discuss a refund even same day as the charge. Will need to dispute the charge with your credit card… if they even allow that anymore. More and more companies going to AI support so you can’t have a human interaction.

Deceptive practices. Paid $85 for a subscription. It was cancelled the same day. Was told I would receive a credit. 2 months later, no credit issued and when I inquired I was told that I couldn’t get a credit because it was passed the 14 day period. Deceptive practices! Do not give this company your credit card info!!!

Noom is a good app, especially cognitive behavior therapy. But their renewal behavior is very suspicious - beware! They automatically renewed my subscription without any warning and refused to give me a refund. Very disappointing - shame on you Noom!

I used NOOM a few years ago when it was provided as part of my health insurance, and it was helpful. I re-signed up for it at the beginning of this month and found many not great changes. I found the gamer-style interface annoying and frankly demeaning. I am not a 12-year-old. The "insights" on your meals were not helpful - every single suggestion included adding quinoa, a food I absolutely cannot stand. I found the psychology tips provided to be basic and unhelpful. When I expressed dissatisfaction with the app, the AI-generated response was that they would get me to a "real" coach, which never happened. For the cost of this subscription, I will go to a nutritionist who will take my personal likes and dislikes of food, along with my activity level, to come up with a plan.

Be aware, if you do a free trial and cancel, they will still charge you. I had a free trial, cancelled it well before the trial ended and I was charged $280 and not aware of it at the time of the charge. I don't want anyone being surprised by the unknown charge, like I was. I am sure that the program works, it does seem like a good program, based on science. Just be aware of using the free trial, it doesn't end up being free.

I used the program successfully then discontinued due to the nature of my work and travelling. I renewed with the intention of repeating the very satisfactory results I had previously but I did not dedicate enough time for the process. I just checked my credit card statement to find that I had been auto-renewed with email notification prior and I am very unhappy with this. Although I am absolutely confident I cancelled this subscription earlier this year I cannot find the email confirming this. I just checked my emails from NOOM and there was no email received to notify me of the upcoming auto-renewal.

The worst experience I've ever had with a company. I asked for the product not to be sent because I was on vacation. They sent it anyway. All this company cares about is making money not helping people. I spoke to someone everyday and still they messed up. How do they not communicate with one another. And the coaches did nothing to help me. They only gave me a partial refund because the meds sat outside till I could get someone to receive it. It took multiple phone calls, emails and the lack of communication at this company is the worst I've seen and not only did I not lose weight on the product but I gained weight and got sick. DO NOT WASTE YOUR MONEY. DO NOT USE NOOM for weight loss meds. You will be highly disappointed. Citizen Meds worked so much better and cheaper.

RUN! Noom Med isn’t healthcare. It’s the Fyre Festival of telemedicine. This has been, without exaggeration, one of the most chaotic, unsafe, and incompetent “medical” experiences I’ve ever had. My GLP-1 medication arrived four days late and at room temperature, their chatbot and doctor both confirmed the vial was unsafe and should not be used, but no replacement was ever sent.

Noom is not transparent with cost. I was made to believe I would be charged monthly until I was hit with an $837 at midnight. Customer service is not helpful and will send you in circles. Please save yourself the disappointment. I have been on the phone with 2 different people, contacted both parties that I was directed to speak with (via the app which is the only way), emailed the department I was instructed to contact…all to be ignored. They sent the medication out the very next day, pretending that they were concerned and still recommending I reach out to all the people I’ve already contacted.

I got a subscription and to me it was fine even though I did not lose much weight. After a few months I found it too expensive so decided to cancel. I cancelled 4 months before the deadline. I went into my account and cancelled. I tried to remove my credit card info but it would not let me. When the renewal came they charged me again for a yearly subscription. I fought it through my credit card company and got the refund back on my card. Now an entire year later they have charged me again. When I go into my account it says I have no active subscriptions but obviously this mean nothing as they are still charging me. Now I have to fight it through my credit card company again which is a pain. So STAY AWAY is my recommendation. I will have to cancel my credit card I think.

It is all about the medicine. The staff and support our prompt in their responses but unfortunately, there is no substance to their comments. It’s DIY to the highest degree and the science of weight loss is GLP1. End of story.

Great app, very intuitive and easy to use. HOWEVER, when they charge you, it might get flagged for fraud. That's what happened to me. Then I paid them and now they erased my profile and will not help me to regain my login. I have gone through their app for support, and called and each time they "escalate" my issue to the next level of support and then nothing. I got two emails after 4 days of back and forth with them and one said that the issue was resolved (which it was not) and another that acknowledged the issue and asked me to reply to the email and they would get back to me in 4 hours, it's been over that now and I have nothing. I am going to try to get a refund from the Apple Store and warn as many people as possible to beware that Noom is a great app, but pray to all that is holy that you don't have to ever talk to their tech support as they will leave you hanging.