Noom Reviews

My results so far have been nice, have lost 16 lbs. since mid-April. Have been able to eliminate one type of ** and one type of oral diabetes medication. The meal logging has been very helpful to do since it is easy to see if your choices might not be the best, from a calorie standpoint. Meal logging is generally easy to do but if you are putting in a custom menu item, it is tedious to enter on the phone. To return to a custom item and see its content or edit it, you cannot go directly there—you have to select the item as if you were logging it for a meal. Also, there isn’t any way to save a custom item with a different name, so that you can make a variation of the original content.

I started a Noom after gaining back 10lbs after going completely off the rails with my eating choices. I felt horrible. I was bloated, puffy, sad, disgusted with myself and my sciatica was hurting every day. I had tried to do Keto with much success, but it’s just not sustainable, despite what others might say for me anyway. Then I just started doing low-carb that wasn’t sustainable either. I really missed drinking skim milk and eating some pasta or brown rice or whatever I wanted to eat for that matter without feeling terribly guilty.

I’ve been following the Noom program and App for over 8 weeks now. I have lost 16 pounds and am working to lose another 20 before my 6 months subscription ends. I came to Noom after trying many other programs over the last 30 years (Whole 30, Weight Watchers, Keto, Elimination Diets, overload myself with exercising). Those programs momentarily worked but during times of high stress and overloaded schedules, I would gain the weight back. Currently, I am about halfway through the Noom lessons and have learnt so much about why I eat when I do, how I do and what I do. I’ve learnt many valuable skills that unfortunately my parents, not anyone else had passed to me.

This is the third time I have subscribed to Noom. I re-joined at the heaviest weight. I’ve been in all the times I was using Noom, but I know that it worked before, so I joined again. While it does seem that the wait is not disappearing quickly, the knowledge, education provided, and a deep understanding of the foods, I have been eating are truly what has made such an impact on my current weight versus where I need to be. The science behind Noom, as well as the understanding of my relationship with Food as well as my environmental cues are truly what has made an impact in my wellness journey.

I started my weight loss journey due to health problems. I lost 40lbs on my own by eating healthy and exercising. However my progress stopped and I felt I needed a little extra help, that’s when I decided I would bite the bullet and join Noom. 2 months in and I am down another 12 lbs. Noom is something I will definitely continue doing until I reach my goal weight. I love the psychology aspect of the program. I’ve learned so much about why I eat the way I eat and how to overcome intense food cravings. I learned that a lot of the foods I was eating before joining noom weren’t quite as healthy as I had thought and weren’t the best choices when it comes to keeping me full. I was also stuck in this never ending circle of constantly criticizing myself whenever I didn’t lose pounds on the scale. In the past I would plateau, lose hope and then go back to unhealthy eating habits and ultimately gain everything back.

I was initially happy with Noom. I lost weight at first and then it stopped working. All notifications are through the Noom App and texts. After being auto renewed after the first paid year (2022,) I was not happy and used the app to cancel my subscription. I thought. I was under the impression that I had cancelled and would be reminded to renew later before it ran out. Since I was auto-renewed, I tried using the app during the second year and gained back more than half of the original weight lost.

I thought I specifically signed up a 6 month trial, no renewals. I was reviewing my credit card charges and noticed a renewal charge after the 14 cancellation period. I requested an exception since I was just laid off from my job. They would not make an exception, even though they can clearly see that I have not logged into the app. While this a beneficial app, I will not use it again.

Same story you will see in multiple reviews below. I never received the notification for the auto-renewal and was automatically renewed for another five months. I tried to cancel that very day when they charged my credit card and they wouldn't do it. So now I'm stuck paying for FIVE MONTHS of a service I don't want. I understand if they would charge me for a month. That would be fine. But getting screwed out of $170 makes me a sad panda.

Looking through other negative reviews, I can see that I am not the only one who has run into this issue with renewal billing. I signed up for a full year with my initial subscription to save money. I missed the notification for the autorenewal in my inbox and was renewed for another full year, which was a significant amount of money. I reached out to customer support less than two weeks later to cancel, and the response I received was, "It's too late, we can't refund you. It is against our policy" company line. They would not agree to pro-rate the renewal either. Although they offered a credit for other services, why would I want to set someone else up for a similar negative surprise from this company? Although the Noom program itself was helpful in some ways, I wouldn't recommend it due to this negative experience. I got what I needed from it, and do not need or want the additional year of services.

During signup after they had my payment info, there were multiple additional package offers that you had to skip or buy. It was very expensive as each one was a separate charge. I skipped all of them. It was extremely frustrating. I realized they were just trying to get more money. I then get an email thanking me for adding 2 packages! When I talked with an agent in chat she was very helpful and blamed me and said I had to do it. I know I didn’t! And then she said I had cancelled the trial also. I didn’t do that either. She said there was nothing she could do because that was all the info she had (that I had done both!). I told her I wanted to speak to a supervisor and she refused!