Noom Reviews

Noom and Carefirst have established a sweetheart policy that forces me to hand over daily, private lifestyle and biophysical data to a private tech company with unknown long-term privacy protections, solely to receive the medication in support of a treatment plan that was set up by a trusted provider. Noom doesn't care about me given their threats to block my treatment. Apparently, my treatment and result are only valuable to me and my primary care provider, Noom doesn't care and I don't like the gatekeeping of my medical journey from my PCP provider, who was forced out of the decision procress and monitoring, which is especially egregious given previous serious side effects that occurred on similar medications. I don't trust Noom and I hate BCBS for their coercion and unnecessary intervention in this process.

Before signing up, I called Noom to get clarification. I agreed to have a phone call recorded. I was given false information and said I had to take the call with the provider to get any additional questions answered. The membership fee does not include the medication even though the representative confirmed on the call it did. The call was recorded, but NOOM will not refer to the call. Luckily, I have the call also recorded, and I will take this further.

I was bounced around back and forth between people when I first started to get answers to my questions but my real issue is that the company tried to force me to buy 3 months of medication I did not need. I reached my goal weight and wanted to slowly titrate off the medication as my doctor recommended. I needed one more month of medication. But they would not sell it to me. Dangerous policy that shows they are interested in money, not their patients. My doctor was appalled. Beware.

Signed up for the 3 months semaglutide injections. Terrible instructions on how to use. Gained weight instead of losing. Got terrible acid reflux. The “doctor” assigned was rude. The care team’s only advice was to log calories and water intake. I ate less and felt like shit. Go to a real doctor

Well, I was quite happy with the weight loss success for the first month on the new med program. I opted to have mats delivered for three months. Since I paid all at once, I expected the medication to be delivered all at once however, it was only one month at a time, and I was traveling overseas. I requested to have all the meds delivered all at once, but they only delivered enough for one additional month. When I tried to get a refund for the last month, they canceled my subscription and access to the new app, even though I was still taking medication. Having contacted Noom support several times, they never activated my account again and repeated how they understood how frustrating it must be for me. As long as you don't have to deal with customer support, you might be fine on this program.

Such a scam... I completed their lengthy questionnaire and was told a customized plan had been prepared for me - Check your email. No plan at all, just a link bringing me to the same questionnaire. It's lengthy so I balked at starting all over and sent them a response to the email asking why I have to start all over when they already told me a plan was waiting for me. Then I get a response from "Karin" inviting me to try Noom for free (and a link) and repeating that a plan had been prepared for me (and another link). Both links bring me back to the start of the same damn questionnaire. So I completed the questionnaire (again) from the "try for free" link, at the end of which is NO free trial, just an invitation to provide my credit card information and subscribe. Total marketing bs. Who knows... Maybe the program works but the run-around is a turn-off since it paints Noom as disreputable.

Noom is a scam. They hide their prices until you pay them the $45 ‘exam’ fee. Then when you cancel your membership they keep charging you. Beware of this company!

If you can afford it, I highly recommend Noom Rx. I had to give it a 3. While I love the app and features, I couldn't afford the monthly price plan which ended up being just about $300 a month for the app and medication for a 12 week period $876.44 + tax up front. The app is super easy to use, I like logging my meals. It offers easy ways to log brand name or off brand foods by either scanning the barcode of the product or just writing the name in and it prefills the item. So easy! And the color coding made it so easy to change my eating habits and make better choices. I could see very clearly when I needed to eat more protein or more calories. I love to use Welli a lot (AI) helps me find food information and recipes. He answers all my questions. I didn't really need the coach. Love the body scan feature. Again love Noom, love the app. But I'm going to have to cancel due to it not being affordable for me.

Started Noom meds after 4 weeks and I have not received the GLP1s that were promised to be delivered in 1 week. The first 4 weeks are supposed to be a trial period. Then they charge $800+. They insisted they had to charge the $800+ even though I had never received the medication. Contacted customer service numerous times and they kept saying, "We are sorry, this is frustrating." When I called and demanded a refund they told me it had shipped and they could not offer one.Then one week later they stated it was still processing and had not been shipped. Now I have paid over 1k and have never received any medication or tracking and just a lot of "I am sorry for the inconvenience."

Profit over safety and service. After spending over $1000 setting up my new Noom app for my personal weight loss journey, I was surprised to see it all come to an abrupt end so close to my goal. Communication from the point of discontinuing the GPL one stopped abruptly and has been a nightmare, trying to find history and regenerate all the work I have done on the app. I would say if you’re searching for a weight loss program, Noom is a non-starter. It takes a team and although their initial structure is in the right place, they fall short with service and communication. Service and communication are the primary items you need to get through your journey. Spend your money with someone else, perhaps local with humans.