Noom Reviews

Noom weight loss with GLP-1 is a SCAM! I signed up for the Noom promotion of $79 including GLP-1 meds. I met with the Telehealth professional who sent a RX to a pharmacy in CA. I have been waiting for 22 days. The Care team app is AI managed so they cannot troubleshoot. It was a continuous loop of trying to re-register me with a Telehealth professional, customer service center trying to get me to resubscribe for another 3 months so I could get the meds. I called the pharmacy myself and was informed that they couldn't fill the RX because I was "out of zone" - I live in Massachusetts and they are in CA. SO clearly Noom doesn't give a s*** to check for eligible pharmacies. What a waste of 22 days. I am done.

My experience was terrible. I signed up and the cost was reasonable. However, my meds were shipped in properly. Did not have a cold pack and were only sent in a insulated bag. Bottle was cloudy. I called to complain. They said that they would re-ship my meds but nothing ever transpired after that so I actually had a call and cancel and complain and tell them to forget it and just refund me.

My onboarding experience with Noom's medical weight loss program has been incredibly disappointing. I enrolled hoping to receive an oral weight loss medication, but the prescribing provider mistakenly prescribed an injectable medication instead. I immediately reached out to have the error corrected, but it's now been over two weeks, and I still haven't heard back from the doctor despite sending multiple messages. I've also contacted Noom's support team several times. While they've been polite, they've repeatedly told me they can't reach the prescribing provider or resolve the issue themselves. As a result, I've been stuck paying for a service I haven't been able to use.

I was excited when my company paid for my Noom subscription. I inquired about paying to add medication and they told me that was not possible. They are greedy. The lessons were good at first but are now a stretch.

Prior to joining Noom Med in March of 2026, I contacted them with my questions, which were related to if they allow people on Medicare, who self-pay for GLP FDA-approved meds into the Noom Med program. They confirmed that as long as I self-pay, I would be fine. From March 2026 until June 7, 2026 their Care Team and clinicians approved and wrote renewal prescriptions for FDA-approved Zepbound, which was then processed by LillyDirect. Today, one of their nurses refused to renew the next prescription and said they don’t write prescriptions for people on Medicare, even if they are self-pay. For three months, they did renew my prescriptions and never mentioned anything about Medicare.

Noom and Carefirst have established a sweetheart policy that forces me to hand over daily, private lifestyle and biophysical data to a private tech company with unknown long-term privacy protections, solely to receive the medication in support of a treatment plan that was set up by a trusted provider. Noom doesn't care about me given their threats to block my treatment. Apparently, my treatment and result are only valuable to me and my primary care provider, Noom doesn't care and I don't like the gatekeeping of my medical journey from my PCP provider, who was forced out of the decision process and monitoring, which is especially egregious given previous serious side effects that occurred on similar medications. I don't trust Noom and I hate BCBS for their coercion and unnecessary intervention in this process.

Before signing up, I called Noom to get clarification. I agreed to have a phone call recorded. I was given false information and said I had to take the call with the provider to get any additional questions answered. The membership fee does not include the medication even though the representative confirmed on the call it did. The call was recorded, but NOOM will not refer to the call. Luckily, I have the call also recorded, and I will take this further.

I was bounced around back and forth between people when I first started to get answers to my questions but my real issue is that the company tried to force me to buy 3 months of medication I did not need. I reached my goal weight and wanted to slowly titrate off the medication as my doctor recommended. I needed one more month of medication. But they would not sell it to me. Dangerous policy that shows they are interested in money, not their patients. My doctor was appalled. Beware.

Signed up for the 3 months semaglutide injections. Terrible instructions on how to use. Gained weight instead of losing. Got terrible acid reflux. The “doctor” assigned was rude. The care team’s only advice was to log calories and water intake. I ate less and felt like shit. Go to a real doctor

Well, I was quite happy with the weight loss success for the first month on the new med program. I opted to have mats delivered for three months. Since I paid all at once, I expected the medication to be delivered all at once however, it was only one month at a time, and I was traveling overseas. I requested to have all the meds delivered all at once, but they only delivered enough for one additional month. When I tried to get a refund for the last month, they canceled my subscription and access to the new app, even though I was still taking medication. Having contacted Noom support several times, they never activated my account again and repeated how they understood how frustrating it must be for me. As long as you don't have to deal with customer support, you might be fine on this program.