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Jenny Craig Reviews

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About Jenny Craig

Jenny Craig is a weight loss and wellness company that provides personalized support to help members lose weight and keep it off. The program provides custom, one-on-one encouragement and guidance from a highly trained consultant every week. Jenny Craig also provides convenient, nutritionally balanced menus with more than 100 delicious, ready-to-eat menu items crafted by the company’s chefs. Jenny Craig has been successfully helping people achieve and maintain their weight loss goals for over 30 years with its scientifically proven program.

Visit www.jennycraig.com
Pros
  • Science-based
  • Tasty food
  • One-on-one motivational support
Cons
  • No gluten-free options
  • High cost

Jenny Craig Reviews

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    How do I know I can trust these reviews about Jenny Craig?
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    Verified purchase
    Staff

    Reviewed Sept. 30, 2018

    Jenny Craig has always been my go-to. I started with them 12 years ago, and I've been going back every couple of years. Initially, I joined to lose the weight that I gained when I got married. Then I trained. So, whenever I would train, I would use Jenny Craig. Then I recently went back again because I had gained some weight after quitting smoking.

    The menu program totally works for me and the quality of the food was good. There was a couple of things they’ve changed over the years that I didn’t like much, but other things were good. It was just a matter of choice. It is also always way better than store-bought stuff. Majority of the people at Jenny Craig have been awesome but the people here in the office, Veronica and Keisha, were the most amazing that I’ve ever had. My progress results have always been phenomenal. Unfortunately, after doing the program for so many months, I’d only lost so much weight, and I kept getting sicker. It turned out I had a medical disease that made it bad. These ladies jumped on the horn and checked with their nutritionist and went through all the hoops to help me. I’d totally recommend Jenny Craig.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Lori,

    Thank you for sharing your Jenny Craig experience! We are so sorry to hear about your health conditions but glad that Veronica and Keisha were there to support you every step of the way.

    Have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed Sept. 29, 2018

    I joined Jenny Craig a few years ago and I joined them a second time because I liked having my own counselor that I talk to every week. I had Sarah this latest time and I really like her. She helped and equipped me to overcome any obstacles that I had and cheered me on. I also liked the menu plan. It was nice to write what I was gonna eat and plan it all out. That helped a lot. I planned what I was gonna eat, and then I got their shipment and then I planned it again. I had it planned every week and had it on my fridge. The meals were easy to do. I could just stick the meal in the microwave. I liked anything with potatoes. I liked the chicken bowl where it had potatoes in it and veggies. I also liked the spaghetti and meatball meal, and the breakfast was good. I like the variety of food.

    The program worked well for me and it's easy to follow. I lost 50 pounds in five months. I've had good interactions with Jenny Craig, but I quit in both times because I couldn't afford them anymore. It cost about $600 a month for the food. I would have stayed with them forever if I could afford them. After getting so far, I could do meals on my own. I got it down to about 125 a week but I just couldn't do it right now. But I do plan on going back on as soon as I get caught up with everything.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Vonna,

    Thank you for sharing your experience with us. Congrats on the 50 lbs loss. We're so glad that you enjoyed the food and had a great connection with your Consultant!

    Whenever you are ready to get started, contact us at 1-866-706-4042.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Sept. 28, 2018

    I love Jenny Craig. I used them 25 years ago and I lost so much weight and kept it for long. I was very happy about it, so I bought the lifetime membership. This time, I went back because I went overweight. I also have diabetes and all kinds of problems because I’m older. The progress took longer because my metabolism is slow now but I lost around 28 pounds and I’m very happy.

    My personal consultant, Jennifer, is amazing and the food quality is good. I love Jenny Craig’s food. Some of those, I don’t like much and I do not eat but I could substitute for something else on my own. Jenny Craig doesn’t have any problems with switching which helped a lot. I recommend this company every day. In fact, I recommended them to my son and his girlfriend and my son lost 30 pounds in about three months. He has to stop though because the membership, after those three months, is gonna be about 300 and he couldn't afford it.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Marlen,

    Thank you for sharing your Jenny Craig experience with us! It's great to hear how Jenny Craig has helped you and your family members. Everyone deserves to live a healthy life and we're so glad we were able to help you meet your goals.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Sept. 27, 2018

    I used Jenny Craig years ago and then I came back to them. I’ve been using them constantly for the last eight months. My personal consultant has been wonderful. She understands what I’m going through and she is very supportive. If I feel like stalling, she’ll give me ideas on how to make the progress go faster. I lost 90 pounds this time. I like some of Jenny Craig's food, but there are some that I don’t like. I’m glad that I could do three changes. When I see the things that I don’t like on the list, then I could make the three changes. I also do not like their oatmeal cookies. I like the oatmeal part, but I don’t like the white sugar part. I tried to get it off, but it’s hard to get off. It’s too sweet. I would like new food more often. They're changing it often but they may add two or three new items. Other than those, I like everything that’s going on with Jenny Craig.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Shirley!

    Congrats on 90 pounds lost! Such a very big accomplishment to be proud of. We love to hear your how much of a support your Consultant was throughout your journey. We'll make sure to share your feedback on the Iced Oatmeal Cookie with our Food Team. Thank you for sharing your experience with us!

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Sept. 26, 2018

    I've been a Jenny Craig member for a long time now and I've had very good interactions with their team. With the last program I joined in April, I’ve lost almost 30 pounds and I’m maintaining. Their meal options are really good and I enjoy the majority of it but now that I'm on maintenance, it's even better because I can pick what I want. I also like the fact that I can go between two consultants. I've dealt with Tanner and Renee and that has worked really well. I don't have to repeat the same one because they have different ideas.

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    Jenny Craig
    Response from Jenny Craig

    Hi Carrie,

    Congrats on meeting your goal weight! Maintenance is so important.

    Glad to hear it's going great for you. Thank you for sharing your Jenny Craig experience with us.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Sept. 25, 2018

    I'm a lifetime Jenny Craig member. I really like their program. When I'm in it, I lose weight and when I'm not, I gain weight. The food products are varied and they are good and very satisfying. However, they have a lot of products with scrambled eggs and I don't like scrambled eggs. During my weekly visits, I would pay for the food, go in, weigh, and sit down and have a consultation about the proper food to eat and the best time to eat them. I like their consultants. They are very informative. They know exactly what my body needs and they are there to give me the courage and inspiration that I need to keep going.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Tonja,

    Thank you for sharing your Jenny Craig experience with us. You're right, Jenny Craig Consultants know exactly what you need to help you meet your goals! We're happy to be on this journey to health with you!

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Reviewed Sept. 24, 2018

    Rejoined 2018, previous customer in 2011. Not have a lot of weight to lose, only 10 pounds. Here's what I experienced: Food quality seems low. Diet relies heavily on dairy products not provided — cottage cheese, string cheese, yogurt. I don’t eat many dairy items. Taste of many of the products is not good — bars and shakes taste like vitamins and smell medicinal! Personally, I don’t eat sweets in the morning, so muffins and rolls are of little interest to me. Measurements are odd — how do you measure “2 cups of salad” as opposed to by the weight? 1-½ cups of vegetables versus X number of ounces of them? JC touts “helping you create new habits and a healthier lifestyle.“ — how so? A diet like this, half of which is protein bars, shakes and dairy products, is not sustainable in the real world.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Timothy,

    Thank you for your feedback. Jenny Craig helps clients build healthier habits that lead to a healthy lifestyle, such as eating up to six times a day, self monitoring what they eat, and planning physical activity. The structure of our Planned Menus and routine of meeting with a Consultant every week help clients overcome challenges while educating them on making healthier changes that show them results.

    Jenny Craig provides convenience such as not having to weigh food, as many clients do not own a food scale. Planned Menus provide breakfast, lunch, dinner, and two snacks. While there are some fresh veggies, fruit, and dairy a client would add in to balance their day, it is a very small amount that would have to be purchased.

    We're happy to have a Manager reach out to you to discuss your concerns. We will be reaching out via private message.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Sept. 24, 2018

    I originally started with Jenny Craig when they were Diet Center and at the time, they were offering wonderful things. They used to do lifetime memberships and I purchased one, so I got reduced rates forever. I have been with them all of these years and I enjoy their program. I like my personal consultant a lot, but their role has diminished since the beginning. I used to have a personal consultant and they were there full time, but now, they have pared back a lot in their offices, so they only have possibly one person in their office. The things are not as convenient as they used to be.

    I use Jenny Craig when I need to use them such as when I gained too much weight or had a problem. I have some issues that I have been on medication, which is not a friend to weight loss, but I'm really happy because when I put the weight on, Jenny Craig gets it back off me and I try to do it quickly. I have to go on a high dose of my medication every now and then and I'm on a maintenance dose, which doesn't help me either, so I use Jenny Craig whenever I need to take off quite a bit. This time, I've taken off a good 30 pounds. I have been cheating through the summer when it's hot and I don't follow the program strictly. When it's really hot, I have issues, but I'm still going down. I walked in there with a shake the other day and I said that I weighed myself and I've gone down.

    The menu plan used to be great, but now, it is not as good as it used to be. I cut and taste, so I eat what I want. If I like something a lot, I might have it three days out of seven. They don't recommend doing that, but I still lose with it, although not quite as fast. Some of the quality of the meals is excellent and they are all decent, but I see a difference within the last six months in what they are doing with some of the meals. They need improvements with them. When they are changing some of the stuff, instead of getting better, it's getting worse. A few years ago, they had stuff that was so good that I would choose to eat it in place of regular food, but that's not the case right now.

    I encourage people to use Jenny Craig. It's a good, healthy way to lose weight at a slow pace. I had done a lot of different things and most of the time, when you need to diet and go on Atkins or something else, you are gonna bounce back and gain more weight. With Jenny Craig, you don't do that. It stays off and it doesn't bounce. It's not a yo-yo. Jenny Craig is the best of what's out there.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Carole,

    Thank you for your review and congrats on the 30 lbs loss! You are absolutely correct, our goal is not just to help you lose weight, it is to help you learn to maintain your weight loss.

    Thank you for your feedback, I will be sure to forward this to our food development team.

    Have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Sept. 23, 2018

    I quit smoking and put on weight and when I first started Jenny Craig, I went from 170 down to about 128 with no problem at all. I go to them periodically and the person I worked with has always been really good. They’re all very nice and I can get in touch with them all the time. They have their own menu that you can follow. However, they have changed the menu, which really messed things up. I used to eat their Mesquite chicken, meatloaf, and Salisbury steak. But they redid all of their meals and it doesn’t taste good. I know a lot of people that I talked to that go in and out of Jenny Craig, and they remember the Mesquite chicken and said that it was really good. For some reason, they put all this stuff with the mashed potatoes and mix everything together but not everybody wants it that way. Other than that, I would recommend Jenny Craig. If you wanna lose weight, go to them and follow their menu plan.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Jenny,

    Thank you for your feedback and congrats on your weight loss! At times we do make changes to our foods or introduce new items to keep our menu full of variety. We'll make sure to share your feedback with our Food Team. Should you need any further support don't hesitate to give our Jenny Care Team a call at 1-800-536-6922.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Sept. 23, 2018

    I am a lifetime member of Jenny Craig. The program works if it is followed. I had not been on for several years and I recently went back. I was feeling really bad because I had gained a lot of weight back, but the people at Jenny Craig were warm and supportive. My original personal consultant had been on the program herself. I need to go in on Sundays because I work really long hours during the week. The other consultant that I’m with now is super sweet and great, and she has been there forever because she likes it, not because it’s just a job. When I went back, I had a goal. I hit the first 30 pounds and I kept setting goals. So, in a little over six months, I’m at 60 pounds.

    Jenny Craig's food tastes really good but not everybody likes them. I am a nutritionist and I write menus for school lunch and I can’t please every single person every single day. I have an aversion to peppers and they have been great about substituting things out with pepper. But, they changed a couple of things and reformulated a few. The non-frozen things aren’t always as good as the frozen. Also sometimes, they don’t check them when they are on my menu. The super popular stuff was out of a bit at the beginning. They were saying it was a production issue and Jenny Craig should reintroduce new foods. Overall, the quality of Jenny Craig's meals is good.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Cindy,

    Thank you for your review! Congrats on your 60 lbs loss, that is so great to hear! We are so glad that you enjoy the meals and had such a great connection with your Consultant.

    Thank you again for sharing your experience and have a great day.

    Jenny Craig Service Operations Manager

    Customer ServiceSales & MarketingPriceStaff

    Reviewed Sept. 22, 2018

    A few good things to say before I get into the meat of my review. First, the program works if you follow it. My wife lost 29lbs and I lost 14lbs in the 6 weeks I've done Jenny. The other benefit is the convenience of having your meals mostly planned out for the week. That's the program, the execution lacks so much to be desired it's unreal.

    I'm writing this review because of a particularly bad experience, but there were a lot of issues along the way. The food is INSANELY expensive. Like $5CAD for what is essentially 2 egos? Or $4 bucks for half a bowl of Cheri-o knockoffs? Just the Jenny food was 170+ a week not including all the fruit/vegetables/milk/cheese you had to eat which was easily another 80 a week. (For one person.) It's expensive, but you tell yourself your health is worth more and it will only be a few months right? I'm paying an insane premium on food I could literally buy at the grocery store for 1/3rd. I get they build their other costs into their food but...

    The food is inconstant at best. I had done Jenny in the past once before and their food was straight up BAD at that point, so they made some improvements since then, but they still have food issues. Several times I've had to eat through buns on a hamburger that were so dry/freezer burnt that it was like eating bread crumbs. Or eating food that was packaged upside down. Like if I'm paying $5 for half a stuffed potato you think you could at least package it right-side up not face down smeared all over the bottom of my tray? If you are charging me 300% markup on food, it better be good food. Honestly most freezer meals you buy at your grocery store far outshine Jenny food.

    Everything is outdated. I mean everything. They take your before photo with a dilapidated camera from 2004, even their testimonial "booklet" is held together with scotch tape, and the music in the office is played out of an old boom box. Then all the menus are just piles of paper... like this business is seriously stuck in analog. I don't know why they don't give you an app for your menu where you can check off the food you've eaten and a menu for that week where you can track what you are supposed to eat. It's 2018 why are things like a decent camera (or maybe a mobile phone even) even so hard to use. The imagery on the windows is the same since I was there years ago and is just faded and yellow... actually everything was the same from 4 years ago... their success stories, binders, paper... all of it besides new menu items.

    The program isn't worth it. All Jenny is calorie counting. It's not like it's some big secret - eat 1200 calories a day. Here are 3 meals a (really expensive) 'nutrition' bar and a snack. It would take about 2 minutes and an Excel spreadsheet to duplicate the whole program? So why are we being charged such a premium? It sure isn't for the consulting. The sales people... er, sorry, consultants are just interested in pushing through as many people as possible and couldn't give a tar if you are doing well or not on the program.

    To be fair of the 8 or so people I was bounced between over my two stints with Jenny. 2 of them seemed to care... but that seemed like it was a personal pride thing and not a training thing. The fact that they are paid on commission is VERY obvious and their actions reflect it. I'm paying a membership fee and for REALLY expensive food so a disinterested salesperson can weight me and sell me the food? When I'm paying a premium I want to be treated like I'm paying a premium.

    Jenny is the ex-girlfriend you never asked for. For the past 4 years since I left the program the first time they have called on-and-off for months. At first it was the salesperson/consultant leaving all these guilt ridden voice messages. Like I'm talking close to a dozen of them almost 1 a week for 3 months. Asking me questions like... why have I given up on myself... etc. I was sick of the bad service the first time, and they had bad food, and the good food they had was ALWAYS out so they would replace it with their 8 black bean dishes they had left over.

    Honestly the only reason I came back this time around was because my wife said the food was so much better and they had new staff. Then there was all the sales calls I got for the next 4 years, them trying to get me to come back. There is only one company that harasses me more than Jenny and that is RBC trying to get me on a credit card. You work so hard to get people on the program then treat them like trash when they are there.

    Why I left, and why Jenny will never receive another penny from me ever again. I was on the way to an appointment - I was running a couple of minutes late (4 min to be exact.) I was then called by Jenny to tell me my appointment had been canceled. I told her I was sorry I was late but I was less than 2 minutes away and was on the street Jenny was at. So in total I would be 6 minutes late. I had an errand to run with my Dad before my Jenny appointment and it ran late... but again... 4 minutes, normally I just drive myself and I haven't missed an appointment yet. Anyways, she told me it was canceled and I said I was almost there (by her I mean Ally at North Edmonton.)

    She said they only had 2 staff members and that they were booked solid. First - my appointment is 15 minutes long, so how are you booked during my appointment time? Second- most my appointments last 5 minutes. So even if I show up, it's not like they take a long time you jump on a scale, and they give me my food -- see point about disinterested salespeople above. So anyways, she told me they were booked and I couldn't even wait around for a different appointment. So I asked her if I could skip the appointment and just literally pick up my food. 100% my fault I was late, I don't want to take time from other's appointments, but I was literally almost there and would still be in-and-out before my appointment time would be up. Anyways, she told me no. She wouldn't even let me come give her money for the food they are constantly pushing.

    This was the straw that broke the camel's back for me. I live 2 cities away, which they know. It's over an hour of driving just to come pick up my food. Like it's the time I have to spend driving, I have to pack up my kids normally (this time I was running errands with my Dad and my wife had the rare day off so at least that wasn't an issue), and pay for the gas at $1.30L. Then instead of being understanding they tell me I can't even give them money but I could try again another day. ARE YOU KIDDING ME? Clearly Jenny Craig is so flush with clients that they don't mind losing a couple. So that's what they will be getting. They won't only lose my business, but also that of my wife. That's $1500 a month we don't have to spend now, so thanks Jenny.

    Honestly, you charge an arm and a leg for dated services and you can't even perform BASIC customer service for someone who you KNOW has multiple accounts with you. That's fine, I was 4 minutes late before you canceled my appointment. My bad. But guess what, I don't work for you. You work for me. So you are fired. I'll give my money to literally anyone else. Be it a program I make myself or another weight-loss clinic. I've never had such poor service in my life. Why do you only have 2 staff? If you are so damn busy why are only 2 people working?

    If you can just turn down money it must be crazy busy... even though I've barely seen anyone else when I go in... maybe you are sitting on a stash of extra clients. I mean with what you charge vs. what you provide you probably don't need that many. I was already debating how long I wanted to do Jenny because I thought the value was poor, but this made that decision SO easy. Also, why this extra irks me is that your salespeople are almost ALWAYS late for the meetings. If you demand insane punctuality then you better be ready when I get there on time. Buyer beware, only sign up for Jenny if you want worse service than you would get anywhere else and to be harassed for the rest of your life. Also recommended for those who like stale buns at $5 a pop.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Daniel,

    Thank you for taking the time to share your experience with us. Before we get into your review details; we'd like to congratulate both you and your wife on your weight loss, that is a great accomplishment, we're glad we were able to help you both.

    As for your other concerns, we'd like to make sure we address those right away. Food quality and client stratification is a major priority for us at Jenny Craig. What you have experienced is not to our standards so we'd like to reach out to privately and have a Market Director follow up with you.

    Thank you for taking the time to share your experience so we may properly address and fix the issues. We will be in touch via a private message.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 22, 2018

    I was a client of Jenny Craig years ago and I had good success with that. although I had not done the maintenance program when I lived in Florida and in Virginia. I loved the food and the counseling, but at that time, I had three children and I couldn’t afford to stay on the program, so I went out. But when I went back on it, I decided this time I would be 100% committed to it and also do the maintenance. I’m in it full force right now. My personal consultants are Elena and Ann and they are absolutely wonderful and very good. I’ve had some tragedies in the family, some deaths, and they have not only been supportive of the weight loss but also have been understanding. I was able to stay with their encouragement and I have to give them credit for that. I was able to stay with the program and staying with the program made it a very positive thing that was still happening for me.

    My food program could have gone off track, but because of them, I was able to stay on track. They were understanding if I had a couple of days during that time that wasn’t a good day and it was hard to stay on program. They were like counselors at the same time. I told Elena that I needed to pay her and that she had been a therapist for me. She is really amazing. Of all consultants I’ve ever had, I connected with her. She is a really good listener and I appreciate that. When I’m with her, she has a calmness and she invites me in. It was interesting because it kept me coming back. There were times with the other counselors years ago that I dreaded going in. I look forward to seeing Elena and saying "hi" even if it is only a 20-minute interaction. She has always been good about knowing that if I needed to call or to check in during the week. She has been very important in my success and I don’t think I could have done this without her.

    The results from using the program this time around have been really great. I am at 27.2 pounds lost and I have 3.2 to go to reach my 30-pound goal. My weight this morning makes me about a pound and a half away from my goal, so I’ve gotten weight loss. I’m more of a fish and chicken and turkey eater and I usually don’t eat beef. At first, I wanted to take the beef off of the program, but I talked with the girls and said that I am doing it differently this time than I did years ago. I also said that I understood that there’s a lot of science behind why I’m supposed to be eating what I’m supposed to be eating in that 24-hour period, and the nutrition and the balance. There are a lot of beef products in the Jenny Craig, although I wish there was more fish. I like fish, but I’ve learned to like the beef products because what they have are really good-tasting and the quality is good. So, even though I’m not normally a beef eater, I enjoy them.

    I’m also enjoying the breakfasts and to wake up and know that there’s a hearty breakfast. I liked the way they changed the menu where the lighter meal is in the evening. I have been exploring intermittent fasting and I had lost about five pounds prior to the Jenny Craig program, but I wasn’t getting all my nutrition in. With Jenny Craig, I have the 12-hour window of not eating and it has really kicked in the weight loss, so it is really exciting and I love it. I hope they keep doing what they are doing.

    I like that they put the seasonal foods on the menu. The pumpkin loaf and those kinds of things come seasonally and I look forward to those things. I’m hoping that they won’t do a lot of changing on the menu. I like the variety and it is helping me stay. In addition, Jenny Craig is connected with another company that does research with diabetes, so they are going that direction too to make sure that people are looking at it as more of a health than just getting the weight off.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Ann,

    Thank you for your review! Congrats on your weight loss and almost being at your goal! That is fantastic. We love hearing about the great friendship your Consultant Elena have. We're happy to help you meet your health goals!

    Thank you,

    Jenny Craig Service Operations Manager

    Staff

    Reviewed Sept. 20, 2018

    I love Jenny Craig. When I started I had not weighed myself in a long time and was shocked... I lost 13 pounds 1st go around and took a break due to some stuff I had to deal with namely I couldn't get into the center (caring for a family member). I should have had food delivered in hindsight. When I went back on Jenny I'm down again 6 lbs. I love the food. It's very delicious. I do struggle with hunger but a huge salad mid day really helps me. I love my counselor, no, now she's my friend Rita. I admit I cheat here and there: husband's birthday cheat, church potluck cheat, but my last Jenny counselor who was great too gave me great advice. She advised don't consider the whole day a loss just that meal get right back on track, it helped me a lot. Get right back on track.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Laura!

    Thank you for sharing your Jenny Craig story! Congrats on your weight loss! We loving hearing about the friendship you created with Rita. We're very glad to hear her support has helped you.

    Have a great day!

    Thank you,

    Jenny Craig Service Operations Manager

    Customer ServicePriceStaff

    Reviewed Sept. 14, 2018

    I've been a member of Jenny Craig for several months. Until about 6 months ago, I was very pleased with the program. I had a good coach, the food was fine, I was losing weight and everything was handled well. When I'd come for my appt with my coach, there were usually 2 coaches on hand and someone was at the front desk to say hi and answer questions, as well as to prepare the bill for that week's food. I chose to have the food delivered (for a fee) and the delivery service was very good. But little by little, things changed. There's no one at the front desk now and when I walk in, my coach is usually alone there.

    She has to handle walk-ins, regular apps, the phone, get the food ready and oversee the delivery service. I can't blame her for being short at times. A few months ago J.C. changed their delivery service. The new service charged more and is very unreliable. They delivered food an hour early once and when I wasn't available (in the shower) they left the food in the lobby, where it sat for 3 hrs without my knowing it had been delivered (there's a 2 hr window of time). I had to send it back. Today, they never came and finally 60 minutes later I called the center to inform them. The delivery arrived an hour after that, so altogether they were 2 hrs late. If I'd had plans for the evening and had gone out, they would either have had to take the food back or leave it in the lobby again, where it would sit until whenever I got back!

    This is totally unacceptable. These changes indicate of a management that cares more about cutting corners (more $$ for top execs?) than about keeping the quality of the customer service high. Lastly, the price of the food has risen since I started the program, and unfortunately I've had problems with the food from time to time, like today: there were little hard bits of something in a pasta and vegetable dish, and it's not the first time. When people used to ask me how I lost the weight, I was happy to tell them. But now, if I tell them I will add that I can't really recommend the program because it's very obvious now that the decline in service isn't going away.

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    Response from Jenny Craig

    Hi Ellen,

    Thank you for sharing your experience with us. We're sorry to hear about the issues you have experienced. We're going to have a Manager give you a call so we can properly address your concerns.

    Thank you again,

    Jenny Craig Service Operations Manager

    M increased rating by 3 stars.
    Customer ServicePrice
    After a positive interaction with Jenny Craig, M increased their star rating.

    Original Review: Sept. 7, 2018

    I was off to a good start but encountered a problem with the amount being charged for 7 days of food vs 3. Had to do with weigh in day and food purchase date being different. I was charged extra for 3 days not knowing about the discount for 7 days of food purchased. I asked for this to be made right and have heard nothing. I’ve spoken twice with customer support and was told I’d hear back within 48 hours. I’ve heard nothing from anyone at Jenny Craig. Plenty of other options and obviously better customer care.

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    Response from Jenny Craig

    Hi M,

    We're glad you were able to connect with our Market Director today. We're happy to hear she was able to resolve your concerns.

    Thank you again for allowing us to fix this and have a great weekend!

    Jenny Craig Service Operations Manager

    Staff

    Reviewed Sept. 4, 2018

    I have been on the program for 3 weeks and have only lost 4 pounds and have been very hungry most of the time. Whenever I go for my weigh in, my counselor seems very busy and rushed, even though I am the only person there. When I was there last, I was very discouraged and my counselor knew that, and she did not offer any encouragement. I also found out that measurements should have been taken on the first visit which should have lasted approximately 40 minutes. (One of the reasons I pay a lot of money for this program, is the personal touch from the counselors.) That did not happen. I have talked to the center about it and hope my further visits will be more empowering. Will keep everyone posted.

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    Response from Jenny Craig

    Hi Rebecca,

    We're sorry to hear about your experience. Thank you for taking the time to share this with us. We're going to look into your account and have a Manager contact you.

    We will be in touch soon. Thank you and have a great day.

    Jenny Craig Service Operations Manager

    Staff

    Reviewed Aug. 18, 2018

    I tried the Turbo Boost program with some success. I took a break as I wasn't enjoying eating what felt like airplane food for a month. After a couple of months, I tried to buy more food and had nothing but difficulty. After speaking to multiple people I was told because I was already on the program only my counselor could send me more food. She never contacted me back. Oh well, good thing there are other programs out there.

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    Response from Jenny Craig

    Hi Jennifer,

    Turbo Boost is not a program that Jenny Craig offers. We believe you may have us confused with another company. We also could not find an active or recent account for you. We're happy to help you get started on the Jenny Craig Program and answer any questions you may have. Give us a call at 1-866-706-4042.

    Thank you,

    Jenny Craig Service Operations Manager

    Reviewed Aug. 11, 2018

    I had minimum success with JC for 8 weeks (13 pounds) and was following the program diligently. I have since switched to a different weight loss program. I am still being charged a monthly membership fee of $19. This needs to be canceled ASAP.

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    Response from Jenny Craig

    Hi Gayle,

    Our Customer Service team will be happy to speak with you regarding your request. Per your service agreement you are able to cancel at anytime; the reason your account has not been cancelled is because we did not receive a request to cancel it. We will forward this team member who will reach out to you.

    In the future our Customer Service team can be reached at 1-800-536-6922.

    Thank you,

    Jenny Craig Service Operations Manager

    Customer ServiceStaff

    Reviewed Aug. 8, 2018

    I've talked on the phone with them and was supposed to get a text and email. Never did. I went to talk to them in the center. I told them I'm not sure I can afford it so never got to talk to anybody. The lady at the desk told me to go to Weight Watchers. I was shocked. I went back online. Talked to a salesperson and he said he call me to talk in over and talk to a counselor, well he stopped chat and didn't call me back. They didn't even give me a chance to see if they could come up with a program I can afford. Very disappointed.

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    Response from Jenny Craig

    Hi Laura,

    We're sorry to hear about your experience. We'd like to have a Manager reach out to you first thing in the morning. Thank you for taking the time to report this to us so we can address this right away.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 2, 2018

    I used Jenny Craig several years ago. I got my lost weight goal the first time around and I maintained it for a long time. However, I went off track and recently I decided to go back to their program. It's convenient since everything is pre-planned for me. I've done both the one where you call them and they ship your food to you and the in-person consultation. I like the latter better, even though the phone call was a lot more convenient. It's a lot more personal and the people are trained better than the ones on the phone.

    Furthermore, I get bored with stuff in the food plan after a while. Also, I haven't been happy about the packaging of the food. They're quite costly for what you get. I understand that you're getting the consultant and the personalization, but the quality of the packaging is cheap! It needs to be updated. Even Weight Watchers has far superior packaging. I'm fighting this cardboard, plastic, and stuff for something that costs double of what I would pay for a Smart One or a Weight Watchers meal of comparable size. Nevertheless, Jenny Craig is great at teaching you how to maintain your weight. I would definitely recommend them.

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    Response from Jenny Craig

    Hi Lynne,

    Thank you for your review and feedback. We'll make sure to forward your concerns regarding our packaging to our quality team as food quality is very important to us, and that includes the packaging. We're happy to hear about your success on Jenny Craig and we're happy to help you get back on track.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed Aug. 1, 2018

    I wanted to be a better me and so I signed up with Jenny Craig. My interactions with the reps were good. Everybody I've dealt with has been very nice and helpful. I've used the program off and on for years. Right now, I'm not on it but when I have used the program, I lost weight. I haven't had any problem losing the weight but I got burned out on the food, eating the same ones over and over. I was on it about four months ago. Even so, I got to be able to choose what I liked after a while. I wrote down things I didn't like so then I could choose what I did like. I was a big big chocolate person and then I always liked the pastas. I didn't really like the soups though.

    I would tell others that Jenny Craig works and the food is good but it's expensive. Although the price is a motivating factor on me to lose the weight because I don't wanna throw my money away. Every diet is gonna work. You've just got to watch your portions and what you eat. You gotta be consistent and it's a mindset. You have to be ready to lose. That's the success of it. You're not just gonna have one good day and then cheat the next.

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    Response from Jenny Craig

    Hi Amy,

    Thank you for sharing your Jenny Craig experience. We are always working to develop new foods to keep our menus full of variety! We have new items coming out at the end of this month so stay tuned for those!

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 31, 2018

    Jenny Craig was local and I didn’t wanna do a weight watchers group. I was drawn to one on one as opposed to weight watchers or a group, so I decided to work with them. My very first interaction with their reps was good and I enjoyed my personal consultant. She was encouraging. I had used Jenny Craig before and this time, I have been using their weight loss program for a year and I am three-fourths of the way there. The meal plan is good and I like all of it especially the baked potato. Overall they have a good program.

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    Jenny Craig
    Response from Jenny Craig

    Hi Kristen,

    Thank you for your feedback and sharing your Jenny Craig Experience. We're happy to be taking this journey with you! You'll be at your goal in no time!

    Have a great week!

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed July 31, 2018

    I was with Jenny Craig for two years. The rep I dealt with was very knowledgeable and helpful. I had an appointment, went in and talked about the week prior and the week coming up. I like their structure and the weekly weigh in. In regards to their meals, they had yellow for breakfast and green for lunch, but I didn't like that they mixed them all together and I didn't like their tuna kits. In addition, the meal plan was a little too structured. They need more flexibility built into the program to be able to incorporate my own food because then, I'd get stuck on their food. I'd try to prepare my own and I'd get lost. Also, the meals were too expensive, so I stopped. Other than that, the quality of the meals was good and the biggest thing I came away with was I learned the 'portion control' where I can have my sweets as long as they're portion controlled and timed out. Overall, I had a great experience. I made a good progress and I'm maintaining my weight.

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    Response from Jenny Craig

    Hi Michelle,

    Thank you for your review. We're glad to hear about the positive experience you had with your Consultant. Jenny Craig is a structured weight management plan that helps clients maximize their weight loss while building healthy habits. Once a client has met their goal and are on our Maintenance Program we do teach them how to incorporate their own foods to maintain their weight. If you met your goal your Consultant would be happy to help you transition to our Maintenance Program.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 30, 2018

    I went to Jenny Craig the first time with my girlfriend back in the ‘90s. Jenny Craig was easy and my experience in dealing with their personal consultants was always good. The one in Oakland was very sweet and upbeat. She was very supportive and she gave me ideas and encouragement. Since then, the meals have been quite good. I like the pasta dishes like the mac and cheese or the fettuccine Alfredo. The desserts are small but good nonetheless. I'm not a good dieter and it has nothing to do with Jenny Craig. I will lose a bunch away then I'll get off and gain it back and then lose it again. The positive thing is I didn’t get enormous. They were always trying to keep me in check.

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    Jenny Craig
    Response from Jenny Craig

    Hi Delois,

    Thank you for your review. We're glad to hear how Jenny Craig worked for you.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 30, 2018

    The Jenny Craig rep I dealt with was pleasant and knowledgeable, but it is odd that she's very overweight. I’ve been using Jenny Craig's program since March and it's not going that well but it's my own fault. I do not like that the menu plan feels rigid. I'm on the one that’s 1,200 calories a day and I’m supposed to eat less at night. I wish there was a more flexibility in it. But for the most part, the food is fantastic and delicious.

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    Jenny Craig
    Response from Jenny Craig

    Hi Janet,

    Thank you for your review! Even our employees go through their own weight loss journey that we help support them with every step of the way. Sounds like you are on our Rapid Results plan, if you feel that is not working for you let your Consultant know and you're welcome to switch to our Classic program.

    Thank you again for your feedback and have a great week!

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed July 29, 2018

    I’ve been doing Jenny Craig on and off for years. I’ve been with them after I had my first son in ’96. I like the program and I know I’ll lose weight if I do the program. Recently, I did the Rapid Results and while it worked really well for me, I had some problems. They are so rigid. On the Rapid Results menu, if they are out of a food, they let you change two things but they make you count those two things because they’re out of the food but it’s not my fault that they are out of the food. I’ve even called them and told them that and that part frustrates me. So, I’ve taken a break and I was gonna go back after my birthday in August.

    It’s a great program though. Always when I get on that I know I’ll lose weight and I like it because it’s easy. If I know that if I eat the food, it always works. I’m hitting a certain age that I don’t lose the weight anymore but the Rapid Results program worked really well for me. I had two graduations in May and I lost the weight before the graduation so I didn’t look like a complete balloon in the pictures.

    They have a good variety with their food and I tend to like the same things over and over. I like the breakfast ones. They used to have different pancakes but they changed the food which is another issue. All of a sudden, they don’t have a certain food anymore. I like their waffles. They got the breakfast scramble also and I like their Anytime Bars too, which is something they give for between the meals to hold you over. They need to expand on their dressings though. They only have two salad dressings and when you’re on a diet and you have to eat a lot of salads, you gotta mix that up a little bit.

    They have great mac and cheese, which they know is popular. It has been around forever. They also have a turkey and rice and it’s pretty good. They have a little cheeseburger too which I like a lot. It doesn’t take up a lot of room in the freezer, so that’s a good one. Their desserts are pretty good too. They have a chocolate lava cake, a mini cupcake and a lemon cake that they’ve had forever. Thank God they haven't taken that away. That’s been very popular for a while. They have a chicken and potato dish which is really good and the lasagna is not bad. They have little cinnamon rolls for breakfast that are good that makes me feel that I'm not on a freaking diet. I feel a little bit better.

    When you do the Rapid Results though, you’re stuck to their menu and there are some things that I don’t like. I know why they have to have shelf items because that travels well but I like the frozen items way better than the shelf items. Sometimes I’m stuck with a shelf item on that list and I really don’t want those and I don’t wanna be dinged. I wanna be able to make my changes without being dinged because they don’t have the stuff in. There’s always room for more improvement with Jenny Craig but I like that they are local. I know them and they know me and they're very close to my house. I was very excited about that because I used to have to drive so far. That makes it a lot easier and they're very close to a volunteer, which is a grocery store.

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    Response from Jenny Craig

    Hi Jane,

    Thank you for your feedback and congrats on meeting your goal before the graduations! We'll make sure to share your suggestion on more dressings with our Food Team.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed July 29, 2018

    My experience with Jenny Craig has been good. It was through my mom that I first heard about the company. The reps were motivating and they seemed to fit my needs. They were friendly and I felt comfortable. I don't like a lot of coaching so I made them aware of that. I'm pretty self-motivated, so they worked with me with what I needed. I liked the portioned meals and the fat plan per week. The mac and cheese and some of the desserts were really good. The food was good and I felt success from the plan overall. I used Jenny Craig three or four times over a 10-year period and it worked. But then it became a little too costly for me at the end so I had to give up the program. Jenny Craig checks in with me every now and then. If it were a bit more cost-efficient, I would be able to do it.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Nikki,

    Thank you for your review. We have different program options you may benefit from, we're happy to give you more information regarding those programs. Give us a call at 1-866-706-4042.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 28, 2018

    I've done Jenny Craig in the past and it worked. Then, I got to a point where I needed to lose weight and I went back to Jenny Craig. Their representatives are both great girls. I've only been there since February and I've reached my goal. They are the reason that I'm down 35 pounds. They pushed me forward. I look forward to the weekly visits and I told them that they are the highlight of my week. We laugh and have a really good time. Right now, I’m on maintenance so I'm down to two days of their foods. I have a good menu plan and all the food is great, and if there's a meal that I can't do like pork or fish, we substitute and it's not a problem at all. I’ve also done Nutrisystem but Jenny Craig is better.

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    Response from Jenny Craig

    Hi Gina,

    Congrats on your weight loss, that's fantastic! We're happy to hear about the great relationship you've developed with your Consultants. Thank you for your review.

    Have a great week,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed July 28, 2018

    I have tried other weight loss companies, but I had not been completely successful. I walked in at Jenny Craig and my first interaction with them was fine except that they were slightly understaffed. And three years ago, at the Tampa Florida center that I was really successful with, my experience was fantastic and the consultant was super! She shared a lot of her story with me and what motivated her. She worked with me to try to figure what would motivate me, and she got tough with me when I needed it.

    I joined Jenny Craig again here in New Jersey and I'm having a problem with making an appointment and I sitting for 20-25 minutes trying to wait for my consultant to be able to take me in. They are understaffed and have difficulty trying to fill positions. In Florida, my center was five minutes away, but this one is a half an hour away, so I keep quitting because I get frustrated. It's an hour round trip and then, I sit there sometimes for over a half an hour waiting. The manager is great, but the center is not managed well as far as scheduling. And as far as the sincerity level of the consultants, I feel like a number up here at the New Jersey site. But down in Florida, I felt like a person that meant something to the consultant.

    Still, the quality and the flavor of Jenny Craig's meals are great and that's what makes the program successful, and it works. I really like the butternut squash ravioli, fish and chips, and the breakfast burritos. I just wish that Jenny Craig could be managed consistently so that one center is not more superior to another center as far as customer service goes. Also, the connectivity of the computers in those centers that I've been to has been terrible whether they have old computers or new ones. It's frustrating to every single consultant and the frustration flows over to the clients. We're sitting there and done with our appointment, and the order for the food cannot be processed because all the computers are very slow.

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    Response from Jenny Craig

    Hi Lori,

    Thank you for your feedback. We're happy to hear about your success. We're going to have a Manager follow up with you regarding your experience in the New Jersey location. We strive to provide a seamless experience no matter what Jenny Craig you attend. We will be reaching out soon.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 27, 2018

    I’ve been using Jenny Craig off and on over the years and I feel very good about it. Jenny Craig's reps have all been very good and nice, but they don’t tell you how to keep the weight off without having to continue to use the foods. I have gone back to them over the years several times. And once you stop eating the food which over a period of time is a lot of money, you tend to gain the weight back. Other than that, the food selections are good and I enjoy them. I change every once in a while, and they bring in new foods as well. I would recommend Jenny Craig and I have told people where I go to lose weight, but I've also told them the pitfall that once you stop eating the food, you gain that weight back a lot of times.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Diane,

    Thank you for your feedback. Our Maintenance Program will help you once you met your goal. While being on Jenny Craig you're learning portion control and getting in the habit of eating several small meals throughout the day. Jenny Craig's Maintenance Program is important because it helps you maintain your goal you worked so hard to get to. A Consultant would be happy to go over this with you, please give us a call and we'll be happy to help get you scheduled. 1-800-536-6922.

    Thank you,

    Jenny Care Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 26, 2018

    I wanted to lose weight and I have a great experience using the Jenny Craig program on and off for 15 years. The consultants have all been wonderful. I enjoy the desserts and I have used the menu program, which works fine. The meals are good quality and they look good. Even people in my office has said that it smells good. I've recommended people to Jenny Craig. With them, you would like the food and would also lose weight. When you stick to their program, you'll have good results.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Jo,

    Thank you for your review and for recommending Jenny Craig! You're right, Jenny Craig works when you stick to the program!

    Have a great week,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 26, 2018

    I was on Jenny Craig a long time ago when I was in my 20s and just came back because I’m fat and I need to lose some weight. I really like the rep whom I spoke with to get started again. She is very nice and easy to talk to and she understands when I have a crappy week. I have been on the program for only a couple of months, but I had a couple of things come up. My mom had a stroke and then my 17-year old daughter had a baby, so it has been hard because I had to go out of town when my mom had a stroke. It has also been really hard to do what I’m supposed to do on the program, although it’s not Jenny Craig’s fault.

    The menus are great and it’s what I like about Jenny Craig. A lot of the food is good and I like a lot of it. There are only a couple of things that I don’t like. I’m someone who can’t eat a lot of lemons because it gives me cold sores, and they have a lot of lemon cake and lemon cookies. Before, they had a different chocolate cake. If there were more varieties on the dessert portion so that I can have choices to swap out when there’s something I can’t necessarily eat all the time, that would be nice.

    I like the program that’s why I came back. However, the only difficult part about it is when I have stuff come up like going out of town. It’s hard to stay with the menu. When I'm in my normal routine, it’s great and it’s perfect because I know what times I can eat or what I'm supposed to eat. Still, when I have something that throws me off my normal plans, that’s when it gets hard. I’m trying to get back on the plan right now. The drama in my life is calming down where hopefully, it will be a bit easier to do what I’m supposed to do. If a person sticks to the plan, the program works really good. I would definitely recommend Jenny Craig to a friend.

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    Jenny Craig
    Response from Jenny Craig

    Hi Deborah,

    Thank you for sharing your Jenny Craig experience. We're sorry to hear about your Mom. Please know we are always here to help and support you throughout your journey. We wish you all the best.

    Thank you again and have a great weekend,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 25, 2018

    My very first interaction with Jenny Craig was quite emotional for me way back in the day because I was very upset. At that point in time, I was only about 212 pounds and when I went back in 2015, I was 248.8, so that time was very frustrating for me. In 2009, I had gained a lot of weight before I got married due to the drama issues within family relations and that factored in a bit. I couldn't shake the way through and I got discouraged, so I knew that going back to Jenny Craig was one thing that works for me. I did the Body for Life as well, but I was better with the pre-planned meal in the portions.

    Jenny Craig is within two hours from my house and all the gals that I deal with there are very good and understanding. I've been with Jenny Craig for long enough that a lot of times I know what it is that I'm supposed to do and what I'm doing. I'm very verbal with the process and how I'm doing, and they provide the guidance knowing that I'm not just a Jane Doe off the street that doesn't know anything. I usually go there every four weeks, but this summer, I've been on a holiday so sometimes it's five weeks. I normally deal with Lynnea on a weekly basis because I get weekly phone consults. I normally talk to her every Thursday and that goes well because it's not just how many meals are going, but also whatever else is happening with my life that affects everything else. It has always been interesting.

    Sometimes I deal with one of the other gals too depending on who's scheduled. But Lynnea is very good at asking the right questions. She is understanding and supportive. There's no bashing going on, "Why didn't you stick to your plan," or "Why did this happen," or "Why did you lean off the wagon for a bit?" I got back with Jenny Craig in February of this year and since I came back, I'm 191 now and I still have 60 pounds or so to get to my goal weight.

    I needed more regimens with the schedule and more discipline of what my portions are and what I need to eat. I needed that training again. They tell me that I can have veggies and if I wanna do something, then I have to give something up in moderation. I've had to go to our head office for training sometimes and it was a process of being able to do that and still do the Jenny Craig stuff and make all that work for me. It was a good learning curve as well because it brought some real life in, even though Jenny Craig is the real food but it's the outside Jenny Craig food.

    The difficult time for me is usually between the time I get off from work and the time that my husband gets home. Weekends aren't usually bad, but there are times when I'm feeling a little snacky and there's always the monthly cycle. There's no logic in there, there's no rationale, and there's no talking myself out of something. During those times, even though I don't need the chips, it doesn't matter. My husband is very supportive and he's also wanting to lose the weight, so we have picked up different plates. We're learning portion control with him, the fact that he can eat like he is in his 20s.

    We purchase pretty much anything from Jenny Craig except the lemon stuff that I don't like. I also can't have the shrimp stuff because my husband is allergic to shellfish. I'm fine with anything else, except for the honey and peanut butter. I don't like those because I don't like the aftertaste. But there's not very much that I don't like within the Jenny Craig menu. It's usually good.

    Normally, when I go to the city, I would look forward to going out for supper and my husband and I have shared meals. That is a good thing as well because a normal meal for anybody is too much, but if you share a meal, then that makes a difference. I can still go out for supper even though I have my Jenny Craig food and I can have a side salad. I'm still eating with people, but I'm being healthier and still having my Jenny food. They got a new Blueberry square bar. It's okay but it's not for everybody. I love the Cranberry biscotti bar and I would like to see that on their menu a bit more than see a Sunshine sandwich because I don't really care for the English muffins. I've also gotten used to the butternut squash ravioli a bit more. I'm not a big spaghetti and meatball fan, but it still tastes good. My favorites of late are either the Turkey burger or the cheeseburger, but I like all the Jenny food.

    There's not a whole lot on the menu that tastes like diet food and that's one of the biggest reasons why I like Jenny over some of the other ones that are out there. Weight Watchers says a lot of with peppers, which is fine, but Jenny does the rice and the potatoes. And they've got the pasta and still got their veggies. I am not a green bean fan, but I’ll also eat some. If you don't have that variety, then you're gonna get sick with the menu. I have already recommended Jenny Craig to friends.

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    Response from Jenny Craig

    Hi Darlene,

    We're happy to hear about how Jenny Craig has helped you in your life and about the great relationship you had with your Consultant. Thank you for your review!

    Have a great week,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 25, 2018

    I first came across Jenny Craig in the early 90’s and that was when I first started with them. I was able to get in on a lifetime thing but they no longer offer it. From time to time, I go back then I picked up some weight and I reapply myself. I’ve had several different consultants because of the calendar and scheduling and they've all been very helpful and very encouraging. I like the choice of food from Jenny Craig and most of the foods are really tasty. I have a choice and the whole menu plan doesn’t deprive me. I get to enjoy a wide variety of things that I normally want to eat.

    I'm okay with the soups and the chicken salad but I'm not a real fan of most the shelves stuff and I chose not to take those as a possible substitution. I like the Margarita pizzas, the flatbread pizzas and carbonara. I also like the pot pie and the macaroni and cheese which is one of my favorite. It is a pretty safe food and my favorite dessert is the triple chocolate cheesecake.

    However, one of the times when I went back to them I had a lot of issues with heartburn and I was taking over the counter medications on a daily basis. I don't know if it's because of lack of the fat or just balanced food that it had these health effects to me. But within two weeks of going back I haven't had to use the heartburn stuff. I live alone and Jenny Craig works well for me. I don't have to worry about cooking for other people since I get to choose. I stuck with it and even if I’m getting old and I put on a little extra weight, I would get back to it because I feel so much better. I feel the difference when I'm going off inches in the waist but it's more that I'm a lot healthier and more for wellness. I've talked to quite a few people I know about it. It will work well for people who are in the same situation but it also depends on the lifestyle and what they are willing to do.

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    Response from Jenny Craig

    Hi Julia,

    Thank you for your feedback. We're happy to hear about your satisfaction with the variety that Jenny Craig provides you. We'll share your feedback with our food team.

    Thank you again,

    Jenny Craig Service Operations Manager

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    Reviewed July 24, 2018

    I started Jenny Craig a long time ago. At the time, Weight Watchers still had meetings you had to go to and that wasn't for me. Jenny Craig had an offer at the time that I couldn't pass up. It was 20 pounds for 20 dollars. I decided to give it a try and it worked. My first interactions with Jenny Craig was okay. A gentleman took care of me the first couple of times I was there. However, they were having a turnover of people at the time and he was just temporary. I was very skeptical when I first went. I didn't think it was going to work and was quite surprised when it did and it just kept me coming.

    The first time I went there about eight years ago, I lost 54 pounds. And I kept it off for six years. Then I had things happen in life and gained the weight back. I ended up going back again and I've lost 25-30 pounds. I have 10 pounds left to go. My personal consultant is not quite as openly friendly, but she's a good consultant and knows what she's doing. When I go in weekly, I weigh in first and then I sit down and go over the next week's menu that I'm going to be on. At times, depending on what my weight is, she'll give me tips as to what I can do differently to make it better. It's really quick. I've been going there for a long time and they have been there for me.

    They've changed their menu within the last four months and a lot of the original things they had were better than what they changed them to. They've changed their Anytime Bars now. Last week was the first time I had gotten the new ones. They are really delicious, but they're smaller than the other bars were and they have more calories. They went up 10 calories per bar, which is 70 calories a week. And that's for not getting anything any different than what I had before. I'm not sure I like that at all because I was perfectly happy with the ones they had before. Also, I have found some at the grocery store that has more of all the good things than Anytime Bars. Moreover, it has even less of the bad things in it. I think I'm going to go that route instead.

    There are also some meals that you couldn't pay me to eat. There are a couple of them that I have tried several times and I think they're worthless. I've tried the beef merlot two times. Each time I've gotten it, there were two tiny pieces of meat, about as big as the tip of my little finger, and the rest was all gravy. Then there were vegetables in there. For me, that's not a meal. But overall, most of the food is very tasty. I'd recommend them.

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    Response from Jenny Craig

    Hi Sherry,

    Congrats on your weight loss! We're happy we get to continue to help you meet your goals. We'd like to have Manager follow up with you privately regarding our experience with your Consultants. As for the menus at times we do change or retire foods to keep our menu fresh and full of variety.

    We'll be in touch soon.

    Thank you,

    Jenny Craig Service Operations Manager

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    Reviewed July 24, 2018

    I go on and off with Jenny Craig for 10 years. When I first went in, it was welcoming and I was given the information. But I didn’t have the greatest experience with them and it was like I just went through the motions. I did it for two months and I have lost weight. My norm is about 13 to 15 pounds when I go on Jenny Craig within the 2-month period. Then, I slowly start getting tired of the food so I slowly start going off but it was more to eat regular food than anything else. When I go on Jenny’s meal plan for so long, we also have to learn to eat regular food as we go along. Life isn’t just about those prepackaged foods and I've got to be able to incorporate both the regular food with the Jenny Craig but they don’t encourage that. Their consultant did not give me anything to work with. There were no suggestions on how to do things differently to keep me motivated enough to keep going so I always tend to lose interest.

    If I try to change up even a package with something else, we are really discouraged. I could see the exact amount of calories for that day but they should give you an option so that you don’t get bored with what you're eating. I’m ok with the first three weeks of following it diligently but after that, I start making little changes and it was discouraged. They say that they cannot change it with another because I’m not gonna have the same weight loss. They could work with me on what I wanna change and they could be more encouraging than discouraging. But I realized that it’s gonna make a big deal if I change up one meal. A lot of the desserts are really too sweet and almost too rich and I’d rather have something else of my choice. I always feel that I have to eat what they say I have to eat and I don’t really like that part of it.

    The meal plan is too restricted. In the beginning, more people followed but for the longer-term client, they have to start doing a little adjustment. I have a busy life so it kinda works but at the same time, it doesn’t work because I have meetings and I try to eat with the group. I'm going back again today and the consultants gave me a quick call and just asked how I am. They didn’t engage in any discussion at all and they did it because they have to hit a quota.

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    Response from Jenny Craig

    Hi Debra,

    Thank you for your feedback. We're happy to hear about your weight loss on Jenny Craig. Our goal at Jenny Craig is to help you meet your goals and maximize your weight loss. The structure of our Full Planned Menus and the routine of meeting with a Consultant weekly is what makes our clients successful. We encourage you to speak with your Consultant about making changes that fall within the parameters that will help you continue to optimize your weight loss.

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

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    Reviewed July 23, 2018

    I've been with Jenny Craig since the 90's, but I come and go. Still, I like the company. I like my consumption with their program and their food is good. They're not acidic, so my stomach doesn't get all messed up. Furthermore, my consultant is the sweetest girl and we became really good friends. She's trying to help me to keep on track. Also, she's always worried that I exercise and I do whatever's necessary to lose the weight. She texts me and we go to her office. There, I lose my stuff then I get weighted. She asks me about my week and how it went. Then we get a menu and leave for home. In terms of the quality of their food, most of it is nice. Jenny Craig did a lot of changes with their food. Still, I like them much more and I have my own personal favorite. They have integrated in the last three years and they've tried it to be a little bit more modern with our food.

    The program is good and when I followed the program as it should be, I was losing the weight an average of two pounds a week. The problem is that if I go off it I don't lose any. When I first started their program, I was very focused and I lost 30 pounds. But over the years, losing weight is just not my main goal right now but it is not to gain weight. So when I'm off it, I gain weight. But if I followed the regimen I'll lose weight and I'll do great.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Ana,

    Thank you for sharing your Jenny Craig experience with us. We love to hear about the connection you have with your Consultant. Congrats on the weight you have lost. We're happy to continue to help you meet your goal.

    Have a great week,

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed July 23, 2018

    I belonged to Jenny Craig for many years and they were good. My interactions with my personal consultant were wholesome and very nice. I started in 1990 in Monterey, California and I lost 100 pounds. It was good because I worked at a scuba diving shop and I was exercising every single day, but weight loss is something you have to keep up with. In the 90s, they had more meetings. They also had all the tapes and these tapes were helpful. But this time, they don't have tapes. I wish they would've had CDs instead of the tapes, so I could listen to them better. They also had books and they had more training materials where now they don't.

    I like the menus and all the menus are good. There are only a couple of things I don't care much for, but I eat it too. However, after a year, I got tired of the menu, but they do what they can to change them. They retire food and change them to new food. The quality of the meals is very good and I like the idea of not having to take the vitamins because last time, I had to take the vitamins and I lost my hair. My weekly visits with my dedicated personal consultant were very good, although right now, I'm not doing it because I'm waiting for the fall. But I'm going back to Jenny Craig. I just have to budget because it's kinda expensive. Nonetheless, I'd recommend them.

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    Response from Jenny Craig

    Hi Kathleen,

    Thank you four your feedback. We're happy to help you get restarted with our returning client specials! Give us a call at 1-866-706-4042.

    Thank you again and have a great week.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 22, 2018

    I was on Jenny Craig years and years ago, back in the early 80s. I have always liked the program and the food, and I knew it worked for me, so I went back to it. I’ve been on and off for the last two years and my recent interaction with one of the Jenny Craig employees was positive. They got me all set up and they weighed me in, measured me, encouraged me, and gave me my food. I show up for the weekly visits with my dedicated personal consultant and we weigh in and we talk about the week, the challenges, obstacles, things I can do, and plan for the week ahead, and then I grab my food. I like all the different menu plans and they have more options. I like all the Mexican food.

    I like the program quite a bit. When I first joined, I had a program where I got a discount on my food weekly, which helped out significantly. And when I started going back again, that program was no longer in existence. But recently, they started where you could pay X amount of money to get a discount and get part of your money back a year after you reach your goal. Since they brought that discount program back, they would have allowed anybody who has previously been on it to be grandfathered in. It was a positive experience and if you work the plan, it works. I also like the personal interaction.

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    Jenny Craig
    Response from Jenny Craig

    Hi Gail,

    Thank you for your review. We're happy to hear about your positive experience with Jenny Craig and how your Consultant helped and encouraged you. We're happy to continue to help you meet your goals!

    Thank you again,

    Jenny Craig Service Operations Manager

    Customer Service

    Reviewed July 21, 2018

    3 wks into the program and $800 invested...I bit into a breakfast sandwich and a long black hair came out of the egg!!?? I was totally disgusted! If it could happen to one of their foods it could happen to many more. Whose head did it come from? Do they have any diseases? Something like this should “NEVER” happen. I contacted Jenny Craig Corp. and PR. Their response was a pro forma apology and an offer to replace the food item. Are they crazy? The thought of biting into any of their food makes me want to vomit! I replied that this was not a satisfactory response and they should ensure the public was aware of the possibility of finding foreign objects in their food. I got no response.

    I then sent email requesting a full refund of my investment into their program since at no fault of mine I was unable to eat their food. A week later I got a special delivery from UPS. Inside was another pro forma letter stating Jenny Craig meets food quality standards. If finding “THINGS” in your food is standard...this tells me they have had this complaint many, many times! Please be aware that if you purchase food from Jenny Craig it is standard to find things in their food...hair, fingernails, flies and anything else that may just end up in their packaging! Very poor customer service. My serious concern was dealt with by a pro forma letter.

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    Jenny Craig
    Response from Jenny Craig

    Hi Sherry,

    We're sorry to hear about your experience. Food quality is extremely important to us, and we want to make sure your concerns are addressed. We have researched your account and found this is still an open investigation at this time, and we're pending a response from a request we mailed to you. We will have a Manager reach out to you to go over the next steps with you.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 21, 2018

    The simplicity of the Jenny Craig program appealed to me. I have been on and off of it for about six years. Their personal consultant has always been very good and very easy to deal with no judgments. We go in and talk about how the week went and we weigh in. Then, we talk about both for the next week and go through the menu and a way to go. They have four different menus. The quality of the meals is very good and some are better than others. Still, when I'm on the program, I've had very good results. I recommend Jenny Craig.

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    Jenny Craig
    Response from Jenny Craig

    Hi Debby,

    Thank you for recommending Jenny Craig! It's great to hear about how your Consultant has helped you stay on track and overcome challenges. We're happy to continue to help you meet your goals!

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed July 21, 2018

    I've been on every program there was and Jenny Craig was one of those left that I had not tried. I felt that it was a really affordable down payment option, since the other programs cost thousands of dollars to join. But the weekly food with Jenny Craig ends up being expensive so that’s the Catch-22. The food was delicious although some were better than the others. The frozen food was much more endurable than the pantry items. There were some things that you microwave, like the pot roast, and I didn't find them as enjoyable.

    For the frozen foods and the cinnamon rolls, the recipes improved but some other things went downhill. They changed the pizza and the blueberry pancakes and they were not as good. On the other hand, they bring out new foods periodically and that is very important for a program like that. It was a very positive thing for me as the food gets tired after being on the same thing. The kept introducing new things, like the pumpkin muffins. I’m a pumpkin junkie and I was like, “Oh my God! They have pumpkin.”

    But with anybody who has a weight problem, it is not because they like food. That's a lie. In my case, there were a lot of emotional things that trigger food interaction and it was a very real situation. So giving somebody food is not enough. But Jenny Craig’s appointment windows went from 20 minutes to 15 now and that is a mistake they're making. People need more time. Some are flying high and they don't need it but when you have something real going on, to put everybody in the same boat of a 15-minute window is not realistic. Sometimes it's also hard to get an appointment that’s desirable. When someone has a weight problem, you gotta get in when you can get in.

    But overall, Jenny Craig was good and I've recommended some people to go there. The people who work there are always very polite and professional. I had the best leader over at the center and Jillian was really what kept me going back. They tried to stick me with other people and the other girls were nice but Jillian was the best. She knew about the program and was very professional. She was wonderful. I was back and forth the program quite a few times in a period of one year and a half and it worked for me when I worked 12-hour days. But I ended up getting involved in a serious relationship and he didn’t have a weight problem. It was very difficult to date and interact, and be on Jenny Craig. My leader was supportive of what other options I could do to substitute but it got very hard and expensive to have this type of program and also have to cook meals for somebody else.

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    Jenny Craig
    Response from Jenny Craig

    Hi Jenn,

    Thank you for your feedback. We're happy to hear about the great experience you had with Jillian. Our Consultations in our Centers are currently 20 minutes; we agree they are very important and want to connect with you during every consultation.

    Thank you again and have a great week,

    Jenny Craig Service Operations Manager

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    Reviewed July 20, 2018

    I've been going to Jenny Craig for about 30 years off and on. I have used other weight loss programs too. I've been to Weight Watchers but I'm one of those people that need structure and Jenny Craig is a little more structured. I go in at a certain time, same time each day, each week and I chat a little bit with my personal consultant. If I've got some difficulties, we go over some menus. It's a little more personal with the one-on-one rather than with Weight Watchers where I'm in a group.

    I sometimes wish they had new products coming out a little more often though because when you have been on it for a long time, you get a little tired of some of the foods. But for the most part, the menu plan is pretty good. During lunches, I like to have whatever sandwich, a turkey burger or a grilled chicken sandwich because I don't get a lot of bread, so it's nice to have something. Their dinners are all pretty good too. I like the home-style turkey and mashed potato dinner really well. Also, their staff is friendly and they're pretty accommodating for the meeting times. The plan works if you follow it. My husband and I did it together, so it worked well for us. I've lost about 23 pounds and I've been happy with it. I would recommend Jenny Craig if you wanted to lose a few pounds. It's a commitment and it's expensive, so you gotta make sure you can do it.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Jeanie!

    Thank you for your feedback. We love hearing about your Jenny Craig experience! Our goal is to keep our menus full of variety! We have new foods launching at the end of this month! Stay tuned for those!

    Have a great week!

    Jenny Craig Service Operations Manager

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    Reviewed July 19, 2018

    I got into Jenny Craig for convenience. But the first rep I worked with was on her last week there so she wasn't very motivating and she really didn't give me a lot of details. But I decided to join anyway. Once she officially left I was assigned to another person. The new rep have tips and ideas. She was more detailed and gave me a little bit more coaching. She was very concerned about what might be coming up that I might find challenging.

    What I also liked about Jenny Craig is that it's pre-planned. I just pull everything out in the morning and I know that's what I'm going to have for the day. There will always gonna be something you don't like foodwise but you can switch a couple of things around as long as they're equal calorie or value. But I like most of the breakfast that they have and there's a variety of things I really like. I don't usually switch too much. The things I don't like are the ones that are not frozen, like they have a lot of preservatives so I always switch to the alternate for that.

    It doesn't feel like I'm eating the same thing all the time. They all have different flavors and that's important. If you're having a cheeseburger it tastes pretty good and then if you're having pot roast, it tastes like real pot roast. It's not that bad. It's just small. Everything is very limited. Also it's expensive. It's a lot of money per week because I typically get the whole menu and that is a very expensive venture. They probably would have more customers if it wasn't so expensive. Thankfully I'm able to afford that but it's just a lot of money and I don't even eat all of the dessert and I haven't gotten a lot of the snacks because I don't always need them at this point because my stomach shrunk and I'm not that hungry.

    I'm losing very slow but that's me personally. Other people are losing faster and I'm sure it works for them differently but I followed a program and I'm averaging about a pound a week. Also they place a lot of calls if you don't come or you're planning on something and you go away for a week. I told them I was gonna be away for a wedding and that I would contact them when I got back but they kept calling me until I called them. But I get that it's a marketing thing and then that they have to keep track so it's not disturbing. And I go every week and whenever I schedule I don't typically cancel but if I was one of those people that canceled all the time they would probably hassle me to death.

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    Jenny Craig
    Response from Jenny Craig

    Hi Diana,

    Thank you for your feedback and sharing your Jenny Craig experience. We're happy to hear about how your Consultant has helped you with discussing upcoming challenges for the week.

    We're always going to be there to help hold our clients accountable and help get them back on track when needed, this is why we call to check on our clients often.

    Thank you again for your feedback and have a great weekend!

    Jenny Craig Service Operations Manager

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    Reviewed July 19, 2018

    I’ve used Jenny Craig off and on for about 7 years and I’ve had a good experience with them. Everybody I’ve ever worked with has been great. But it usually costs me about $160 a week and that’s a lot of money for one person. When I mentioned Jenny Craig to my friends, a lot of them said they can't afford it. If it was less expensive, more people would get on board. Then if you can afford it, your number one thing would be more selection. It would be very exciting and more appealing if they came out with something new more often, like one new thing every month.

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    Jenny Craig
    Response from Jenny Craig

    Hi Linda,

    Thank you for your feedback. We'll make sure to share your suggestions with our team. We have new items coming out next month so make sure to stay tuned for those!

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed July 18, 2018

    The people at Jenny Craig are nice and the program is fine. You can lose weight on it but it’s so expensive. Spending $900 a month is a little much. I’ve had their fish and chips, their spaghetti and their sunshine sandwiches, and the quality's okay but there were some things that I didn’t care for. Also, even grocery stores have some of those things on sale. $15 for one entrée? I don’t think so. On top of that, I've been the program on and off for a couple of years and we have the same old types of food. There are a lot of foods that the States have that we don’t have, especially the bars. I was getting sick of the honey, peanut and raisin. It would be nice to have a different kind of bar or some shakes.

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    Jenny Craig
    Response from Jenny Craig

    Hi Elke,

    Thank you for your feedback, we'll make sure to share your suggestions with our Food Team. For clients in Canada our food cost averages $17-$26 per day, that includes breakfast, lunch, dinner, a snack, and bar, not just one entree. We hope that clears up any confusion. If you do have concerns regarding the price please speak with one of our Consultants who can help you pick what plan fits within your budget.

    Thank you again for your feedback,

    Jenny Craig Service Operations Manager

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    Reviewed July 17, 2018

    I've been using Jenny Craig for 12 months but I have stopped going since April because I went away on vacation. Nevertheless, my first interaction with them was a positive experience. Plus, my personal consultant was always very supportive and encouraging. I would go there, get weighed and then we would go over any difficulties I had in the week, anything that came about that I wasn’t planning on, and what I had to do the next week. When I finished last year, I had reached my goal, but when I went off, I slowly went up, but not as bad. I haven’t gotten to where I was before I started there. I just need to go back for maintenance.

    When I first started, I was a pescatarian and I found that it was very limited in the meal that catered to people that did not eat meat. I ended up going off my Pescatarian diet and I started eating meat. My sister is a vegetarian and she’s in the state and they may have more variety there or they might have the same food plan. She said the food was good, but for here, it wasn’t the best for someone who doesn’t eat meat. The meals were of very good quality and I purchased all of the meals. The fish and chips was good for a vegetarian. I heard they had gotten rid of it when I left last year but now they have it back. They keep improving on their meals too. Jenny Craig is expensive, but, overall, it guides you in the right direction and teaches you the right eating habits so I feel that it’s worth the expense.

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    Jenny Craig
    Response from Jenny Craig

    Hi Shelley,

    Thank you for your review. We're happy to help you get back on maintenance, give us a call and we'll be happy to schedule an appointment for you at your local center. 1-866-706-4042.

    Thank you,

    Jenny Craig Service Operations Manager

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    Reviewed July 17, 2018

    I liked Jenny Craig's concept, their success rate, and the one-on-one conference that they have, unlike with Weight Watchers, where you sit with a million people. My very first interaction with Jenny Craig was wonderful. My husband and I both went in the 90s, and we had a really sweet girl who helped us through. My husband lost 75 pounds and I lost 50 pounds. I've been using the program since the 90s, and I kept that weight off for a good 10 years. And then it creeps back a little bit here, a little bit there, so I come back every once in a while, and I have a very good personnel who helps me. I like her very much. We've become friends over the years.

    Going through the program is very easy because the cooking and all the work is already done for you. All you have to do is follow the rules and the pattern, and the weight just falls off. My problem is I'm 71 years old, and after menopause, I have a problem with weight. So that's why I have to come back every other year. I prefer being able to pick what I liked to eat versus them picking it for me, but I understand where they're coming, what they're saying, and that they've got all the smart people figuring out everything.

    I like the frozen meal. I like almost all those but I just don't care for the shelf food at all. It leaves an aftertaste in your mouth. So usually, I'll get the chicken instead of the tuna when that comes up. Their dessert options are good, too. Overall, when I talk Jenny Craig, I always talk it up big because I really like the program. The only other one I've done is the Weight Watchers, and I didn't care for that at all. I was thinking food 24 hours a day. You have to do this and that, and Jenny just does it all for you. It's much easier and successful, too. I was never successful on Weight Watchers. I've also sent my sister to Jenny Craig, and she's doing good.

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    Jenny Craig
    Response from Jenny Craig

    Hi Paula!

    Thank you for sharing your satisfaction with Jenny Craig. We're so happy we have been able to help support you through your journey.

    Have a great week!

    Jenny Craig Service Operations Manager

    Staff

    Reviewed July 16, 2018

    My goal was to lose weight slowly per doctor's orders, but I ran into problems with Jenny Craig (JC) -- in one ear and out the other -- it seems all they were concerned about was me strictly following their program 24/7. No exceptions. I've been to all programs and Nutrisystem does not have as good food and no weigh-ins. Weight Watchers (WW) does not provide food, so I tried to combine the strategy of WW with JC, but JC does not seem to be concerned about the fact that you lose weight unless you eat according to their meal plan with 3 or less substitutions, even if you use all of their food for every meal.

    Looks like I may get kicked out of the program, even though they made me sign a waiver, but why can't JC allow someone to use their food primarily, weigh-in with consultations and lose weight safely IAW doctors orders? Shouldn't their priority be the health of the person and not strict adherence to their system no matter how great it may work?

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    Jenny Craig
    Response from Jenny Craig

    Hi Robert,

    Thank you for your feedback. We're going to look into this and have a Manager follow up with you. We will be in contact soon.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 16, 2018

    Jenny Craig is very helpful. My one person mainly for the last few years is Leslie at Carlsbad, and she does a great job. I'm one of those lifetime members, and I've been on their program on and off for 20 years. When I’m using it the way it’s supposed to be used, it’s right on. It accomplishes things miraculously. In the old days, I could do a lot more with a lot less effort, but if I’m steady and I'm really concentrated on it, I can still lose about a pound a week. Most of their meals are good. They have a broad selection and a nice variety. However, there are a couple that are so-so, but I suppose that is just personal preference. Also, I want them to bring back the old-fashioned Anytime Bars, peanut butter chocolate. Still, overall, I'd recommend them.

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    Jenny Craig
    Response from Jenny Craig

    Hi Charlotte,

    We're happy we have been able to help you stay on track throughout the years. We'll make sure to share your feedback on the Bars with our Food Team.

    Thank you again and have a great weekend!

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer Service

    Reviewed July 15, 2018

    Jenny Craig used to be in my city in Santa Cruz and I had a dentist office right next-door to them. A friend told me that she went there, so I tried it. Initially, they wanted to know what I liked to eat. Then, we would select foods. They have four canned menus that I can choose from but they allowed me to pick or take things off if I didn't like it or have been allergic to. At that time, I wasn't able to eat nuts and seeds. The foods were good to eat and I looked forward to the meals. I loved that there was really no thinking. I have a little menu for the week and I just pick the thing that's there and find it in my freezer cabinet and that would be my lunch or dinner or breakfast. It's all pre-made for me and it's all microwavable.

    I love that I have a wide variety of meals and I either get a snack or a dessert every day too. I might get a chip or a couple of cookies or a little apple concoction, like an apple pie. So I had six meals a day, the regular three and then snacks. I also like that I don't have to go to meetings. The food is mailed to me and once a week, they call me. We just check in on my weight and the things that I could have done differently or things that worked for me. Jenny Craig is a good program.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Patricia,

    Thank you for sharing your satisfaction with Jenny Craig. If you ever need future assistance we're always here to help at 1-800-536-6922.

    Have a great week,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 15, 2018

    I have been a member of Jenny Craig for two years. With their programs, I don't have to sit and listen to somebody talk for 45 minutes to an hour and hear other people's stories. At the time that I started, I was preparing different meals in the family 'cause there were different dietary needs and it was just getting crazy, so it was easier to pop something in the microwave. Their food is just fine except for the breakfast, I don't like their frozen eggs and it's always a hurdle in the morning to eat those. I also don't like the fish out of the can, but there's always another alternative, except I've never asked for those eggs.

    My personal consultant has been very helpful when I've got questions on how to deal with somebody's birthday party, on what I should eat and how I should do it. She is just a good support person and I like her. During my weekly visit, I go into her office and I can be out of there in 20 minutes. She just asks me how my week was, then she'll again ask about the exercise and if I'm sticking to the plan. We'd go weigh in, order the meal then she packs them up in bags for me. After that, we pay for them and then I leave.

    Their program is really simple for me to follow instead of all the prepping and chopping of others. If I stick to the plan and at least get my walking in three times a week, I'm gonna see some results. It taught me the portion control 'cause that's a reminder when looking into a meal. I met the goal within a nine-month period when I first started their program a couple of years ago. However, I got sick last summer so I had to stop the plan for a while. But then, I started back up and I'm a few pounds away from the goal again. I will recommend Jenny Craig. If a friend of mine asks me about it, I'll just give them the card that I have and tell them to go there. A lot of people who are dealing with weight issues will tell me that they've tried them all so they have to get to that place when they're ready to do something.

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    Response from Jenny Craig

    Hi Joan,

    Thank you for your sharing your Jenny Craig experience. We're glad we could help you learn better portion control. We're all about helping others build a healthy lifestyle!

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 14, 2018

    I started with Jenny Craig a year ago, when my husband was deployed. I wanted to lose weight while he was deployed and I didn't have a lot of time for cooking. I was a single mom who was working full time, so Jenny Craig seemed like the best plan. Then when we moved across the country in January, I put it on pause for a bit. When I got settled here in San Diego, I continued again. Barbara, my personal consultant, was absolutely amazing. She would help out with anything I needed and I could either call or email. We would talk once a week and she would always keep me honest and keep me on track and she was always in a great mood.

    I had a different consultant when I first started and she would let me slide on stuff if I wasn't staying right on track. But she ended up leaving the company and then I got Barbara. If I gained weight or if I wasn't losing weight, she'd ask me why that is. Typically, I would eat my daughter’s goldfish crackers. So during the week, if I was thinking about having some, I’d think about Barbara calling me on Thursday and keeping me honest about not losing weight which was awesome.

    For a while, I could make my own meal plan and that was fun but slightly time-consuming. It was easier to just stick to the plans that they had. I don't eat seafood, so I reminded them when we were getting ready to order the seafood items. I really like the mesquite chicken but they got rid of that. When I was making my own plan, I would do that one a lot. I also like the barbecue Meatloaf but they switched the recipe on that. The frittata was phenomenal and I really like that chocolate cheesecake. Jenny Craig is a great idea. It's a little expensive but the results I got were great as long as I stuck to the plan. The support was awesome and the food was delicious. I've been trying to tell my mom and dad to get on it but they're hemming and hawing because of the prices.

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    Response from Jenny Craig

    Hi Tiffany,

    Thank you for sharing your Jenny Craig experience. It's great that Barbara was there to support you and help keep you on track! That's what having a personal coach is all about! We have different offers and programs your parents may benefit from, give us a call at 1-866-706-4042.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 13, 2018

    Jenny Craig was offering a discount, so I signed up when I wanted to lose weight. Everyone there was great and my consultant was always encouraging and helpful. I've done the enrolment a couple of times -- I've done it in Langley, as well as in Kelowna. They did the weekly visit to touch base and it made me more accountable. The variety of meals is very good, too. The quantity is not great even though they would always make that more. But, they are tasty food. I am not in the program right now, but it is a good program. Give it a shot.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Kathy,

    Thank you for your review. We're happy to hear about your positive experience with Jenny Craig. Food quality is very important to us so please make sure you are letting your Consultant know about any food quality concerns you have so we may address them right away.

    Thank you again and have a great weekend!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 13, 2018

    I tried other weight loss programs but I needed convenience. My first interaction with Jenny Craig was 15 years ago and it was a great experience. I really like the personal consultant. She was personable and I can share my concerns and my challenges. I never felt judged and she was always empathetic. She always had words of encouragement and suggested solutions to try. The meals at Jenny Craig are excellent. But I don’t like desserts and I switch them out for popcorn which I feel is establishing a bad habit. I've lost 35 pounds but the results of my program have been slow for me because there are certain habits I don't give up like my wine because it helps me sleep. Jenny Craig is great and I have referred friends to them. It’s easy to follow and the weight loss happens.

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    Jenny Craig
    Response from Jenny Craig

    Thank you for sharing your experience with us, Jessica! We love hearing how great your Consultant was!

    Have a great week! Thanks again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 12, 2018

    I originally started Jenny Craig about 10 years ago. At that point, I was desperate. All those years ago, my consultant had been wonderful. I've restarted in February, and my consultant now is absolutely fantastic, too. She always has a good word, great suggestions, and terrific feedback. She is a lot of the reason that I'm doing well. She goes by the name Mia in the Thousand Oaks, California facility.

    I did Jenny Craig in between around three years ago, but I was not successful. There were things going on in my life. And so now, it has been really great. Their food has definitely improved. But, I've heard that the crunch bars, which were anytime bars, are now changing. They are a staple. Also, I purchased the program where I get 10% off of my food. So in order to do that, I need the seven breakfast, seven lunches, seven dinners, seven anytime bars. I want to be sure that the crunch bars are not going anywhere because they have gotten a new chocolate one and a lemon, and they are both disgusting. So, it is not good. The crunch bars are absolutely terrific. So, when you have something where you have to get it in order for the program to work and make changes, that is a little frustrating.

    Nevertheless, I have been very successful. Since February, I have lost 46 pounds. Jenny Craig is very easy and the food is really good. So much of it is your frame of mind. I went to a wedding Saturday night, and I took my food. I have to be committed. Still, I am not thrilled with the changes that management makes in terms of the food. But I'm very, very pleased with the facility itself and the counselors. I would exquisitely recommend Mia.

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    Response from Jenny Craig

    Hi Cheryl,

    Congrats on your 46lbs lost! That's fantastic. We'll make sure to forward your suggestions to our Food Team.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Price

    Reviewed July 11, 2018

    I thought the Jenny Craig program was very overpriced and I wish they were a little bit cheaper, but it does work. Nothing else worked before. I've now been using the Jenny Craig program off and on for at least 10 years and when I am on the program, my results are pretty steady. There's also a very good variety in the menu plan and the quality of the meals is good.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Iva!

    Thank you for your feedback! We're happy to hear how Jenny Craig has worked for you.

    Have a great weekend!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 10, 2018

    The consultants told me what I needed to do and guided me through it. I was impressed and interested. I chose this weight loss program for the prepared food and I like the menu plan. There are things I don't like but overall, I like the food. It's great quality too. I've been on the Jenny Craig program off and on for about a year and although I have not had the progress I'm looking for, that's on my part because I don't stick with it. I know that if I stick with it, it would work though.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Joyce,

    Thank you for sharing your experience with us! We're happy to continue to help you stay on track to meet your goals. We know you will get there!

    Thank you again,

    Jenny Craig Service Operations Manager

    Customer ServiceInstallation & Setup

    Reviewed July 4, 2018

    It has now been 6 months since I made an appointment at Jenny Craig on Sand Lake Road Orlando FL. I show up with an appt. When I arrived the door was locked, after 10 minutes of trying to see if someone showed up finally a lady steps up to the reception desk where someone should be when you arrive. She sees me and waves and walks out of site, after 10 more minutes I leave and she calls wanting to know where I am. After telling her I was there for 15 minutes and drove 1 hour to get there. She asks me to turn around and drive back or book another appt. I already made one. I am not driving back. Corporate calls and offers absolutely nothing. Unprofessional Jenny Craig.

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    Response from Jenny Craig

    Hi Judy,

    We're sorry to hear about your experience. We'd like to have a Manager contact you to help resolve this issue. We will private message you for more information.

    Thank you,

    Jenny Craig Service Operations Manager

    Reviewed June 29, 2018

    I am now on my 3rd round of Jenny after having my 3rd baby. I go on Jenny every time I have a baby to lose the last 10 stubborn pounds and it always works! I'm excited to try the new rapid results program and I hope it gives me just that! I have 20 lbs to lose this time around and I am really hoping it comes off quick with this new method!!! I do wish they would bring back the Florentine breakfast pizzas. I almost cried when I found out they were gone!!! Please Jenny, please bring them back!!!

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    Jenny Craig
    Response from Jenny Craig

    Hi Jessica!

    Welcome back to Jenny Craig! We're excited to help you lose those 20 lbs! We'll make sure to share your request for the Breakfast Florentine with our internal team.

    Thank you again and have a great weekend!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 29, 2018

    I've been with Jenny Craig since the fall of 2009. I can go in there and weigh in all the time so it’s been a great experience and I hit my goal weight. Now, I'm back on it every week because I had a couple of surgeries and issues last year. However, I don’t eat any red meat and there was no much of a selection so sometimes even though the meals are good quality-wise, I have problems trying to pick stuff. Other than that, Jessica, the consultant I have now, is outstanding. Jenny Craig is a great program that is easy to follow and maintain. I'd tell a friend of mine to give it a try.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Susanne,

    Thanks for your review! We love to hear about the relationship you have with Jessica! We'll make sure to share your feedback with our internal team.

    Thank you again and have a great weekend!

    Jenny Craig Service Operations Manager

    Verified purchase

    Reviewed June 28, 2018

    I've been using Jenny Craig for seven years 'cause I lose weight. The program is working as I expected and I stick to it completely until I lose weight. I love their pizzas. I'm a permanent resident in one State and non-resident in another. I go to both of their shops there and they're wonderful.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Peg!

    Thank you for sharing your experience with us!

    Have a great weekend!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 27, 2018

    My mom went to Jenny Craig 20 years ago and she really wanted it. I decided to go with them and Whitney, Daniel, Lou and Greg were wonderful and very encouraging. They were also very positive and had good team work. I used Jenny Craig for a year and I lost 50 pounds. My stepfather got really ill and so I've been off Jenny Craig for a year and I've gained 77 pounds. I'm in the process of getting porcelain veneer implants so, when I get my teeth, I'll go back because I know this program works. In the meals that Jenny Craig provided, the Chicken Alfredo was my favorite and for breakfast, the Country Scramble. My favorite dessert was the Key Lime Pie and I also like the meatloaf. I'm on this whole Paleo diet right now and I'm trying to do things without doing Jenny Craig but it's not working as I want it to. I'm not losing the weight that I would like to lose and I know I can lose that weight with them.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Lisa,

    Thank you for your review! We're glad to hear about your 50 lbs lost while on Jenny Craig. We're more than happy to help you get restarted again to help you meet your goals because your health is important to us.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed June 26, 2018

    I like the program with Jenny Craig and I’ve been doing it for years. It was very good with my personal consultant. We go in and discuss how the week went and then, we weigh and discuss what food we want. Then, she goes over what I ordered. I like all the meals but I wish they were a little cheaper. Other than that, the results have been very good and I’ve lost 33 pounds this time.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Jeri!

    Congrats on your weight loss of 33 lbs! That is great! We're happy to hear your Consultant has been able to help you throughout your journey.

    Thank you for your review,

    Jenny Craig Service Operations Manager

    Verified purchase
    Installation & SetupStaff

    Reviewed June 25, 2018

    My experience with Jenny Craig has been good. I needed something that had the food provided because I was a college student and that would make it a lot easier. Jenny Craig was ranked higher so I went with them. It was easy to get the appointment and to start the program, and my personal consultants were very nice. I don’t know if I found them to be 100% necessary but I can see how it can be beneficial to other people that may be struggling with the program.

    I've been using Jenny Craig for a year and a half now but it’s been on and off. When I was on it, the results were strong. I almost hit my goal which was 100 pounds. But then I went off it for quite a long time and have unfortunately gained some of that back, which I’m now working to lose again. When I was a junior in college, the meal plan was easy, just stick with everything. But at work, it’s more difficult because it takes a while for the meals to cook. But compared to other co-workers, I’m just doing a quick reheat. The meals are good and I enjoy eating it. It’s a good selection. I have recommended Jenny Craig.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Zachary,

    Thank you for your review. Congrats on your weight loss, that is a great accomplishment! Cheers to you for getting back on track. We're looking forward to hearing about your future success!

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 25, 2018

    I've been going to Jenny Craig for 17 years now. Over the period of time, I've been up and down a lot, but it’s nice. I lose weight on the program and then I go off, and then I'll go back. I've had the same consultant and she has been very consistent and very good. The weekly visits go well with us. The food's good as well. I like the Salisbury steak and the snacks are really good.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Ardith,

    Thank you sharing your Jenny Craig story! We're happy to hear about your satisfaction with your Consultant!

    Thank again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 24, 2018

    I’ve been with Jenny Craig for years now and my experience with them has been great. I like that the food is prepared for me. I live a very busy lifestyle and I don’t care for all that measuring. I just take it out of the refrigerator and it’s there. I love the new meal. They have the penne and the breakfasts and I really enjoy each and every one of them. I told them that when I work out and I’m really on a diet, no matter what I have, it just tastes so good. I can’t have any tacos or anything that’s extra hot, so they know with my plan I’m really safe from all that. The lunches are loaded. But I do the meal plan that's mostly everything I get. I’m not a tuna person, so they know the same thing. But I love the chicken salad and the tomato. I also like baked potatoes. I’m really happy and I enjoy them all.

    I’m in the Denver area and I used the Jenny Craig in Denver. All the consultants there are wonderful. When I walk in, everybody says, “Hello. How are you?” regardless if they’re waiting on me or not. The new girl, Janine, who’s running it now is wonderful too. I’ve seen each and everyone one of them because there are times with my appointment where one of them is busy. They’re all so nice, and the girls are very happy and that’s important.

    The first time I went with the program, I lost a lot and I was down 50 pounds. I have a son that went to culinary and he’s a chef now. I was his guinea pig. I dropped a lot of pounds and I maintained good, but I went back because that was an issue. So, I came back and I’ve been with them and doing my program. I always feel good dropping the pounds. I just had my doctor’s appointment and everything was good with my physical. I’ve told others, “People, if you stick to the program, you will lose. You will lose if you stick with them.”

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Lisa,

    Thank you for your feedback! Welcome back to Jenny Craig! We love your quote, it is very true! Following the Jenny Craig Program as designed will help clients maximize their weight loss to meet their goals! We'll make sure to share your feedback about the Center employees with their Manager so we may commend them for their great service!

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed June 23, 2018

    My previous experience with Jenny Craig was successful and this is my 5th time on it. I just gained my weight back and I knew that I could get good help from them. The same ladies that I worked with the last time are still working there now, and the weekly visits work pretty good. I’d go in, they ask me how I went, I weigh in and this time, I’ve lost about 31 pounds without a week yet where I gained weight. Sometimes I’d lose more than others but I always have a slight loss each week. It's as good as any diet program. However, it’s pretty expensive and I don’t think just anybody could afford it. I spend about $155 close to $160 a week and I would think that not everybody would be willing to spend that kind of money. Other than that, I’d definitely recommend them.

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    Jenny Craig
    Response from Jenny Craig

    Hi Rich,

    Thank you for your feedback and congrats on your 31 lbs lost! That is great accomplishment! We're looking forward to your continued success!

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 23, 2018

    We tried other programs before and we thought we’d try Jenny Craig. We’ve been with them a couple of times but this time, we’ve been with them for about five months now. The counselor we have right now is the best one we’ve ever had. She’s great. The weekly visits are really important. It makes you accountable and you get some advice and kinda cheer you on, which is great. My husband lost 30 something and I’ve lost about 20 something. I’m slow because I’ve had knee replacements so I can’t do much exercise.

    For the most part, the food was really good and it seemed like we’ve had more success doing the Rapid Results even though we haven’t had huge results. But for weight loss, the Rapid program has worked best for us. We liked the baguette, the cheeseburger, the turkey and mashed potatoes, and the Salisbury steak. But it seems like the company might have some quality control issues because we’ve had to take food back that either half the food wasn’t in the box or there is a quality control issue where they package it. Like the lava cake, you get the cake but no lava. On the other hand, the variety was really good. I'd definitely recommend Jenny Craig.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Diana,

    Congrats to both of you with your weight loss! It's great you have a good relationship with your Consultant. I can assure you we take our food quality very seriously and have let our internal team know of the issues you reported.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 22, 2018

    I started with Jenny Craig a long time ago and at that time, I felt the weight loss program was the best thing to do. They explained the program and it was a very smooth process. Their consultants were helpful with their suggestions. But I've been on and off the program. The first time it went very well and I lost 75 pounds. But then gained weight back. I would recommend Jenny Craig to others. They stick to the program, they’re gonna lose weight.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Vickie!

    Thank you for your feedback! We're happy to hear that Jenny Craig has been a positive support in your life!

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 22, 2018

    I have been with Jenny Craig for about four years now and it has been convenient to not have to worry about meal preps and calorie counting. While there's a handful of things that I don't like, all the meals are good and I made it to my goal. Also, all their reps over the years have been nice. Overall, the convenience of having Jenny Craig is nice but you still have a personal responsibility for getting to your goal and maintaining your weight.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Bobbi,

    Thank you for your review. It's great that the structure and routine of Jenny Craig have worked for you! We're constantly refreshing our menu to introduce new flavors so stay tuned for new items!

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase

    Reviewed June 21, 2018

    Compared to other weight loss programs, Jenny Craig is convenient since the food is already prepared and I just need to add a few things. The program is easy to follow as it doesn't require a lot of work on my part. I have been using Jenny Craig for 10 years now and my interactions with them have always been positive. I've tried most of the meals on their menu just to see. But the taste doesn't remain consistent whenever they go to a different supplier. I used to like the chicken fettuccini but they might have changed the manufacturer of that now and I no longer like the taste of that. I would like to see more changes in the menu. Instead of changing two or three times a year, I would like to see other options throughout the year. Jenny Craig works. It's a very simple program to use and you see results. It's worth the try.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Gayle,

    Thank you for your feedback. We're happy to hear about your positive experiences with us! We'll make sure to share your feedback regarding our menu with our internal team.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed June 20, 2018

    I've been on and off the Jenny Craig weight loss program for about six years. The first time that I reached out to them, my experience was excellent. The personal consultant was very good and very helpful. Last time, I began in January and I finished about 15 days ago. The result was good. I reached my goal. The menu plan was good and the frozen ones were excellent.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Robert,

    Thank you for your review. We're so happy we were able to help you meet your goal. Congrats on all of your weight loss!

    Thank you,

    Jenny Craig Service Operations Manager

    Customer ServiceStaff

    Reviewed June 19, 2018

    If I could give this company a zero star review, I would. I’ve been on the Jenny Craig diet in the past and was very pleased. The meals sent to me were not edible. They mixed very inexpensive foods such as bags of popcorn as if you were on their inexpensive option but you paid $700 for it. They explained their policy was to cancel 2nd order within 3 days to not be charged $99. After 3 days you must pay $99. Customer Service refuses to cancel 2nd order. Their reps read from a script and were not helpful. I was willing to pay the $99 to cancel but their response was to tell me that they listened to the recording and I could not cancel the order.

    I was disappointed because if they actually listened to the recorded conversation, I should have been able to cancel the order for $99. I was extremely disappointed with the customer service dept and “supervisor “. The food caused so many stomach issues. The company should be sued. Don’t ever believe that they are going to resolve the issue because they speak from a scripted answer and then continuously repeat it. It’s like speaking to a robot. The consultant did exactly the same thing. Rattled off a script so expect no questions you have to be answered. I believe that the people I spoke to were not in the United States. Save your money.

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    Jenny Craig
    Response from Jenny Craig

    Hi Carmela,

    Thank you for your feedback. We're sorry for any confusion or misunderstanding. We understand you have spoke with a Manager regarding this situation. We cannot honor your request as we have verified the phone call and terms in question were covered in detail. Should you have any further questions please reach out to our Customer Support team at 1-800-536-6922.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 19, 2018

    My sister had gone on Jenny Craig before and I decide to with their program as it was already premade and I didn't have to measure and count. The interactions with the people at Jenny Craig were good. My sister and I both went together and we're still going in by the batch. Caitlyn, my personal consultant, is very good and I like her. She knows what I like or not. And she'll give me tips like sometimes, I mix the stuff around and she said that I can move the days but not move the stuff. She also gave me tips if I go off and then make better choices than others.

    It's a little far for me to drive but I go every week. I wish Jenny Craig would open one in College Station. I've been on the Jenny Craig program for two years now and I did really well at first and then I went off over the winter break and have decided to go back on it. So, I'm starting to lose that now. I have lost a bit of weight, which is 45 pounds. Their menu plan is good and I like most of the food. It's easy for me, with my schedule, to microwave the food, throw a salad and I'm done. I like the lava cake and for the most part, I like the quality of their meals. But I'm allergic to pork so I can't use that one. Other than that, there's not any of them that I absolutely won't eat.

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    Jenny Craig
    Response from Jenny Craig

    Hi Debbie,

    Thank you for your review and congrats on the 45lbs lost! That is a fantastic achievement! We'll make sure to share your suggestion for a new location in College Station with our internal teams.

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed June 19, 2018

    I've been a long-time customer of Jenny Craig. I had been successful in the past, but Jenny Craig changed the program. It's super expensive and it's not worth it. The people involved in the local centers are lovely and wonderful, but what the people from their headquarters are doing is ridiculous. They have a lot of things that make it difficult to do your own thing and I don't want to do it anymore. I’m no longer a fan.

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    Jenny Craig
    Response from Jenny Craig

    Hi Nancy,

    At Jenny Craig our structure and routine builds healthy habits, and our Planned Menus are an important component of the program. We value helping our clients meet their goals; Planned Menus are designed to help you maximize your weight loss and get the best results.

    Thank you for your feedback. Should you need any other assistance please feel free to give us a call at 1-800-JennyCare (536-6922).

    Thank you,

    Jenny Craig Service Operations Manager

    Price

    Reviewed June 18, 2018

    I have tried to cancel this program for some time. An unauthorized amount $360 was charged to my credit card. Now I'm after speaking to several people they would do a "ticket" cancelling my order from being delivered and refund my money. I am a lifetime member and was told I only would pay for the food. Corporate as Jen called it (credit department) said they don't show me as lifetime and I would have to pay $99 to cancel.

    I have done 3 1/2 months on the program and lost 15 pounds. What pulled me into program was the catch "Rapid Results." 16 pounds in a month. Last time I did program I lost 10 in a month. This time 15 in three and a half months. Very expensive and I was billed things on my card that I never received and they won't credit back only give food credit? Plus the $360 was never authorized and Jen said she never put that charge through yet corporate read it off to me and my bank reports it. They still won't credit my card saying they have to send check?? I want my money now not in weeks. I have cancelled for two weeks but who can bet that food will be on my doorstep Thursday? Disrespect and disregarded. Never again unless sold in the grocery store. So much for lifetime members.

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    Jenny Craig
    Response from Jenny Craig

    Hi Sally,

    Thank you for your review. We're sorry for any confusion you may have experienced regarding your account. We're glad you were able to speak with a Manager to resolve this issue. We can confirm your refund has been issued and will be placed back on your credit card used. We're happy for your weight loss success you had on Jenny Craig!

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed June 18, 2018

    My husband had passed away and I wasn't eating properly. My daughter had done Jenny Craig a couple of years prior and she said the food was good. I've been trying a lot of different diets when I was younger and this just made it perfect for me because being a widow, I'm only cooking for one person and that was the easy choice. My personal consultant was very supportive and encouraging. I'm very upset that she has left the company. I had lost 50 pounds with her and she was amazing. Every week, she had a smile on her face. She never puts me down. She was in El Cajon and she moved to Mission Valley and I followed her. The company didn't treat her good so she left and got another position. And after she left, I stopped Jenny for a while.

    But I called her before she left and she said, "I chose not to stay at Mission Valley just because El Cajon was closer from my home." Before she left she gave me two names of two consultants there. And she said, "Go and see. Either one would be perfect match for you." They're very nice ladies so I started back at El Cajon with one of them.

    I used Jenny Craig for over a year, which I'm really confused about this whole thing too. I paid $19 a month for one year. Plus all my food. And then I got discouraged because I had heard a couple women in there saying, "Well, I get 30% off," or "20% off." And I get 10% off because I am a senior and they wouldn't give me any other discount. That's the only discount they would give me. I am a widow and I live on social security. I called the center. I just started back two weeks ago with Diana because I had gained half my weight back and I don't want to get back where I was.

    I purchase everything that's on there and I'm on the 1200-calorie a day diet. I go through the breakfast, the lunch, the dinners and the snacks. The only thing if I don't care for one or two of the meals, I switch it out. And then she has a list that I can switch things out with. And so I switch it out but that's very rare. I'm on week two right now and I only switched out one thing. But everything else, I kept the same.

    But I'm a little disappointed because they just changed some of the meals and they took away some of my favorite ones too and replaced it. Diana said that maybe they got a different manufacturer that makes the meals. They changed up the meatloaf and the mac and cheese but they're still good. Jenny Craig is a perfect program for me. The mindset that I was when I very first went into Jenny, I was so gung-ho. And now, I'm to the mindset where I don't want to get any heavier. I would love to still lose my other 25 pounds again. But if I don't, it's okay.

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    Response from Jenny Craig

    Hi Kathy,

    Thank you for your review. We're happy to hear about the success you have had while on Jenny Craig. We're glad you were able to connect with a new Consultant to meet your needs. We will have a Manager give you a call to clear up any confusion regarding your account.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Linda increased rating by 3 stars.
    After a positive interaction with Jenny Craig, Linda increased their star rating.

    Original Review: June 17, 2018

    I had a great experience the first time I joined Jenny Craig. The problem was that I wasn't taught what to eat when I finished the program. Is there a book or something that can help with this. I've just joined and I'm hoping my consultant will teach me this.

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    Response from Jenny Craig

    Hi Linda,

    Thank you for your feedback and welcome back to Jenny Craig. Jenny Craig is all about helping you from the start of your journey and after; while you're maintaining your weight loss. Your Consultant will be able to help you throughout the entire process. We're excited to see your future progress!

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 17, 2018

    A friend of mine, Lisa, goes to Jenny Craig and I've seen how it worked for her. She did awesome on it. I'm starting to have health issues with my legs and going there was the right thing for me to do. Also, I had a lot of setbacks over the years which were my fault. I've been in a car accident. Still, the girls at Jenny Craig are so wonderful. The ones where I go to back at New Jersey treated me very nicely. My personal consultant is absolutely wonderful. She talks to me and gives me the confidence to know that I could do this and keeps me strong.

    I’ve been with Jenny Craig for three years now and I did great in the weight and the inches. The Jenny Craig menu plan is awesome. It's very easy. I just get my vegetables and set up everything together. It's amazing how I could lose weight and it's simple compared to counting calories. I have purchased lunch and dinner meals and I love the pork dish, the pancakes, and the bagel. The quality of the meals is fantastic. The portion is wonderful and they all have great flavors in them.

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    Response from Jenny Craig

    Hi Tina,

    Thank you for sharing your satisfaction with Jenny Craig! We love hearing hear about the confidence your Consultant helped you with. We look forward to your future success!

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 17, 2018

    My husband and I are empty nesters and he doesn’t like the same food that I do. So when I saw Jenny Craig, it seemed a good fit for me. I went in and met with my assigned counselor. She talked to me, explained the programs and measured me. We talked about the different food selections, which were really good and pretty robust. There have been some dishes that I really liked and there have been some that I don’t, but I would never know until I've tried it.

    I pay a little more compared to dinners in the grocery store but the quality is a lot better. Plus you would be able to buy a ginormous big bag of those little chips there but what happens is you eat the whole thing. With Jenny Craig, it's pre-portioned out. I don’t like that the portions aren’t larger but that would not be a weight loss program. I’m using the Rapid Results program but I’m over 65 so things don’t happen so fast. Plus, I travel a lot for work and if you eat out and order a piece of fish, you know it's covered with butter to make it taste good. If I’m not exercising, it doesn't work either. It's just not as fast as I’d like but I am definitely progressing.

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    Response from Jenny Craig

    Hi Francis,

    Thank you for your review! We're happy to hear that Jenny Craig is meeting your needs. Don't forget you can add Fresh and Free Additions to your meals without impacting the nutritional value! Your Consultant can also help you with our Travel Menu so you can stay on track while traveling.

    Thank you again!

    Jenny Craig Service Operations Manager

    Reviewed June 16, 2018

    I've only started my Jenny experience a few weeks ago. Results are decent. I have one major issue though. The only protein anytime/snacks available in my area are the peanut or cinnamon bar. Peanut does not agree with me, and cinnamon makes me throw up, so I've been choking down the Honey Peanut bar which has been leaving me in less than stellar condition. The menu boasts all these different options like a cookie dough bar and shakes, but I can't get them, and those options were the reason I joined in the first place, and I didn't find out they weren't available until after I'd already signed up. I'm not sure it's going to be worth it.

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    Response from Jenny Craig

    Hi Jay,

    Thank you for your feedback. We're sorry to hear you don't like all the options available for our Nutrition Bars. We're happy to discuss other options with you to make sure you are still maximizing your weight loss. We'll have a Manager review your account and reach out to you soon.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Price

    Reviewed June 16, 2018

    The first time I went to Jenny Craig was 30 years ago, and they’ve always been very positive. Their selection of foods is very good and I like the variety. It suits my taste just fine and I’m getting what I paid for. Although I understand that I’m paying for some overhead as far as the centers, I wish the cost was a bit less. I meet with my consultant and we usually look at the week ahead. Like right now, I have a flexible work schedule. I’m an independent contractor, so I’m traveling and I’m coming and going quite a bit. My consultant worked with me to try to figure out what are the days that are gonna be easy to stay on track and what are the days that are gonna be challenges. Sometimes, I customize the week based on knowing when I’m not gonna have access to a freezer and we’ll work with the options. Jenny Craig's program is very good and I’m very pleased with it. I get great results when I stick to the program.

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    Jenny Craig
    Response from Jenny Craig

    Hi Sabena,

    Thank you for your review.

    We're so happy to hear that your Consultant helps you work through challenges so you can stay on track, that's what Jenny Craig is all about.

    Thank you for allowing Jenny Craig to be a part of your healthy lifestyle!

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Price

    Reviewed June 15, 2018

    I've been with Jenny Craig since '95 and I would order food off and on. I'd go for a couple of years and then, one of the kids would get married, so I go back again, trying to fit in the dress. Their food selection is pretty good and I’m always happy when they add something and change up the menu a bit. I have to take out my wine but I found it easy if I just have it on Wednesdays or on weekends. Cost-wise, it is what I’d spend if I went out to dinner a couple of times a week and I'm happy with the results this time.

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    Jenny Craig
    Response from Jenny Craig

    Hi Judy!

    Thank you for your review. We're happy to hear about your sanctification with Jenny Craig. Thank you again for taking the time to share, have a great weekend!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 14, 2018

    Jenny Craig was some place convenient that I could walk into and get my food and not have to do it by mail or drive straight across town. 30 years ago, I joined them for the first time then I came back in 2014. I took another break and then I started back in January. My personal consultant and I discussed the plan including where I have problems and suggestions on how to get over it. She's very positive and she gives good suggestions. The overall quality of Jenny Craig's meals are good but they keep getting smaller.

    Using their menu plan is easy. I just go and whatever it says, I pull it out and fix it. I take and eat much of what's on the menu except anything spicy. I have problems with spicy food and I have to watch out for those including the burritos. Since I started back in January, I have seen results but I got into a bit of a rut where I had problems with late afternoons. I picked up the wrong things sometimes because I've not always been much of a snacker and I have to blame myself for any fall down. But I would suggest Jenny Craig to anyone who might ask.

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    Jenny Craig
    Response from Jenny Craig

    Hi Becky!

    Thank you for your review and welcome back to Jenny Craig! It's great you are able to work through challenges with your Consultant so you can continue to work hard towards your goal. It's a great idea to keep veggies around so when those afternoon snack cravings hit you can satisfy the craving with some veggies without impacting your meal plan.

    Thank again Becky and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 14, 2018

    I felt that Jenny Craig's food was better than other weight loss programs. The consultant was great and the company is fine. It’s going slow but that’s my fault. I’m not really good on the pasta dishes but some of them are okay. I don’t eat fish or shrimp and I’m allergic to that. I mostly like the things that are junk food, like a burrito or a hamburger. Other than that, the quality of the food has been very good. My daughter thinks it’s a good program and I would recommend it.

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    Jenny Craig
    Response from Jenny Craig

    Hi Bonnie,

    Thank you for your review. We want you to know we're constantly developing new items to keep our menu full of variety and new flavors! We're happy to hear you would recommend Jenny Craig.

    Thanks again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed June 13, 2018

    I’ve been with Jenny Craig twice and my first session was really great. I had an amazing consultant who was really helpful and motivating. Then I gained some weight back so I decided to rejoin and get organized. Now I’m on my second session and the consultant is mediocre. I think their people are overworked and unhappy. They have no interest or enthusiasm in what they do. They’re in-and-out, which is okay, it just makes sense because I don’t want a lot of fussy silliness.

    I don’t depend on them to make me happy but I do notice that if I wasn’t getting what I wanted out of Jenny Craig, I wouldn’t be hanging around. I go in, buy my food, and I come home. There’s no additional motivating support that comes from them. I'm on Fast Track and it has been going really well. I like the fish and chips as well as the turkey and wild rice. They’re TV dinners, but they have good quality. And whatever I eat from Jenny is better than the three Big Macs I would have had.

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    Jenny Craig
    Response from Jenny Craig

    Hi Kathy,

    Thank you for your feedback. We want to make sure you receive the best support from your Consultant. We will reach out to you privately to have a Manager follow up with you.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 13, 2018

    I heard about Jenny Craig from my sister and then I just copied. I have been using Jenny Craig for about four years now. Their food is excellent. I like the turkey burgers the best. Also, I like our center and the people there are really good. Jenny Craig really works for me. Right now, I'm down 15 pounds from where I was and the only reason that I gained it back is I got off track but I maintain really well when I'm on it.

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    Jenny Craig
    Response from Jenny Craig

    Hi Jackie!

    Thank you for your review. Congrats on your 15 lbs lost, that's fantastic!

    Have a great weekend!

    Thanks again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 12, 2018

    I have been on Jenny Craig on and off for the last 25 years. They were very professional the first time I dealt with them and they were willing to have other people. I've been going on with the program straight for six months now and my personal consultant has been excellent. I like the structure of the weight-loss program and the weekly visits helped me in trying to achieve my goal. Sometimes, I would lose 100 pounds, but I increased 30. And next, I lost 70 pounds and I want to lose 30 pounds more. Their menu is effective, the food is healthy and what I like about it the most is they send it with the breakfast. I have a good experience and I see results with the program.

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    Jenny Craig
    Response from Jenny Craig

    Hi Luis,

    Thank you for your feedback. We're so happy to hear about the success you have had on Jenny Craig! Congrats on your weight loss, we know you'll meet your goal soon!

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 12, 2018

    Jenny Craig’s program is so easy and convenient. I don't have to think, fret, or worry about it, or count calories or points or anything else. I just do it. I suffer from depression so I become pretty inactive every once in a while. And I'm very short in stature. So it's battle to not be too heavy for my height. The people are very encouraging and non-judgmental. No matter how bad it gets, they remain positive. And they don't berate you for having had a bad week. It's like having your mother there. Also, the meals are of excellent quality. I find the turkey and wild rice delicious.

    My one huge complaint about Jenny Craig is that they use black plastic and Toronto can't recycle black plastic. We have a major recycling program but we can't find the market for black plastic. And it has to be separated from the rest of our recycling because it contaminates everything. And we just put it in the landfill. I'm just heartbroken to do that. I mentioned it to them in California and they said they'll look into it. They said they always have trouble finding the right suppliers and I can understand that. I'm going as fast as I can with the program so I can stop using all those black plastic. Despite that, it has been a very positive experience and I would recommend them to a friend.

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    Jenny Craig
    Response from Jenny Craig

    Hi Kathryn,

    Thank you for your feedback. It's great to hear about the positive and supportive experience you have had with your Consultant. The Turkey and Wild rice is one of our favs too!

    We can assure you we have made our interval teams aware of your concern regarding the black plastic and we are looking into it.

    Thank you again for review,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 11, 2018

    Jenny Craig was providing the food, which was the biggest thing for me, so I chose them. We had good consultants and then if it wasn’t a good fit for whatever reason, then I just requested another one. I gave myself a year to use it and the results have been good. I did some travelling so I went off, but I’m back on it now. I tried doing the travelling thing. I did have the meals with me and I used some of the part of it but I’m just not as disciplined yet when I'm on a vacation.

    I do like their menu plan though. I know that they’re taking a stand of not wanting us to choose. I get that but with the current menu, they’re saying we only get three changes. But if you don’t like something, you don’t like something. They need to have their standards to have a bit more flexibility because there are choices. There’s more than one meal that fits the same criteria that you’re trying to get for that day so there happened to be more things that somebody doesn’t like. In fact, my sister is having a terrible experience with them but I’m doing fine. I love mine. I just wish they'd give a bit more notice if they’re going to take a product away or revamp it. There are some things to work on but my experience has been good, overall. Jenny Craig works for me.

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    Jenny Craig
    Response from Jenny Craig

    Hi Debbie,

    Thank you for your feedback. Each day on Jenny Craig is a nutritional unit that's why it's important to have no more than three substitutions a week however, your Consultant can help you build a menu that still ensures you are maximizing your weight loss with each day.

    We're sorry to hear about your sisters experience, our Customer Service department would be more than happy to help her with her account, please let her know she can call us at any time and ask to speak with a Supervisor.

    We look forward to continuing to help you meet your goals! Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 9, 2018

    A friend was on Jenny Craig and referred me to them. Their program is simple and the food is already prepared. It's a good program if I'm using it and exercise about the same time. It's easy to follow, but it is a bit on the pricey side. Their people are on the ball as far as getting in touch with me and trying to keep me on the program. When I go in, they're empathetic and helped me to find solutions when I'm up against the wall. Usually, we talk first about what's usually going on and then talk about what my challenges were for the week, what my challenges will be for the upcoming week, what my goals are and if there are any questions I have while I'm trying to do any variety of the food.

    I was on the program for about a year and then I went off for a while. And then I was on the program again for about a couple of months and I've been off again now for a bit because I've had some personal issues. The first year I was on the program, I had lost about 36 pounds. But then, I put the weight back. And now, I haven't dropped anything because it has been stressful to try to even get there.

    The Jenny Craig menu plan was good. But because I've been on the program longer than I should have been, I found out after a while that I was getting sick of the food. They don't have enough variety of food. Although there were certain dishes that were good and then there were a few that I stayed away from because I disliked them. And when there's something I don't like, that narrows down the choices even more. Nevertheless, I was impressed with how tasty the food was for being frozen product. I would recommend other people to Jenny Craig and tell them that it worked for me when I was dedicated, but if they're not dedicated, then it won't work for them.

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    Jenny Craig
    Response from Jenny Craig

    Hi Linda,

    Thank you for your feedback. We're happy to hear about the success you saw while on Jenny Craig. It's great your Consultant was able to help you with any challenges and be there for support, that's what Jenny Craig is all about. Thank you for your feedback on our menu, we're constantly re-evaluating our menu to make sure we are delivering variety and new flavors.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 8, 2018

    Some years ago, I had a diagnosis of a psychiatric condition which is a controllable and acquired psychiatric condition. I had to undergo medical treatment. The medications that I was given produced effects which involved the change of conduct and one of the side effects was that it made me overeat. It affected the way where my body couldn’t control the emotions over food. So, I went under that treatment which was successful, but I ended up weighing about 269 pounds from the 177-166 pounds that I was at the beginning.

    My physician told me that I had to go down in my weight because I became hypertensive. I was put under blood pressure pills, had to buy a machine and undergo blood pressure measurements every day. It was a pretty tough road. He talked to me about Jenny Craig and told me that it had worked with him. I needed to stop using blood pressure medication and had to stop measuring every day, so I went right into it with the money I had.

    My personal consultant was great. She has helped me all around with the process of me coming back to weight. When I first started, my weight went down from 268 to 180 pounds and then went back up again. Now, I’m back down again so the program itself works. I’m an Agronomist, so I know pretty much about food. I started doing the basis of the program which is calorie-counting and my personal consultant said to me that I had to become really strict with it. Aside from losing weight, I’m also off the blood pressure medication and off the machine. I control and use very few medications right now.

    Most people that start on a diet are under stress if they’re cooking the food right and if they’re not going beyond the calorie. But with Jenny Craig, I simply buy the food. So I’m simply worrying about getting to my goal weight. Some of the food’s good, but others aren’t. And I don’t feel completely full with some food like the Tuna Dill Salad Kits and the Chicken Salad Kits which are really small for a 5’9” guy like me. Sometimes, it’s a bit tough to hang on to every bite to get myself full, but I’ve been able to move around it because my consultant told me things that I could substitute. But I don’t change the menu and try to keep them as it is. There are some food that are really good, like the Chocolate Lava Cake, Turkey & Wild Rice, Szechuan Shrimp, Fettuccine Alfredo, the breakfast and the pastas. I also always drink the soup at the end of my dinner, so it has helped to feel satisfied.

    If anybody’s really having a problem with their weight and are truly undergoing medical restrictions, then consider Jenny Craig. Don’t go into it just because you're fat and if you do, you are going to fail. Also, pay attention to everything that you do because there are other factors that affect the diet as well. Non-diet soft drinks and juices aren’t allowed in the program. If you take those drinks, you’re not going to have the full extent of the benefits of the program. I’ve seen people that say that the program doesn’t work for them, but they were not taking it seriously. If you’re not into diet and you have not started a conscientious diet effort, don’t get into the program. It usually works if you put your effort in it. On the money side, it’s a considerable amount of money, but it’s worth every penny.

    .

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    Response from Jenny Craig

    Hi Jordan,

    Thank you for sharing your story with us. Congrats on your weight loss and healthier lifestyle. It's so inspiring hearing about how you made the decision to take control over your health with the help of Jenny Craig. We're happy to hear your Consultant has been able to help you make changes that fall within the Jenny Craig plan. Thank you again for your review and encouragement of others.

    Thank you,

    Jenny Craig Service Operations Manager

    PriceStaff

    Reviewed June 6, 2018

    I joined JC in 2012 and had great success but had to quit when I was laid off from my job. I rejoined recently and was very annoyed to learn that I could no longer pick what I wanted to eat. Supposedly more than 3 substitutions affects the integrity of the diet but that is nonsense, I lost a lot of weight picking my own food. The food is not cheap, why should I pay premium prices for food I'm not crazy about. Also the staff should be warning clients that this is a very high fiber diet, the recommended amount of fiber is 25 grams per day, this diet has almost 3x that much, so no one should be surprised if they have stomach trouble. I will not stay on the diet as long as I had originally planned due to their new way of doing things.

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    Jenny Craig
    Response from Jenny Craig

    Hi Rae,

    Thank you for your feedback. We're happy that our Market Director was able to help you with the menu so that you still have variety and flexibility while maximizing your weight loss. We're excited to hear about your future success!

    Thank you again,

    Jenny Craig Service Operations Manager

    Staff

    Reviewed May 31, 2018

    This is my first time doing Jenny Craig and I love it. 6 weeks and I'm down almost 25 pounds. I love the food and the counselors are nice, down to earth women. I couldn't lose weight to save my life. After a few weeks I would usually come off and gorge. I don't feel deprived at all. I really love the food and daily desserts.

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    Jenny Craig
    Response from Jenny Craig

    Hi Ruby,

    Congrats on your success! We're happy to hear you have had a great experience. We are always here to help and support you every step of your journey.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Price

    Reviewed May 31, 2018

    I'm very happy with the program. Just completed the rapid results weight loss program with good results. I was told by my consultant that the cost to continue purchasing food would be a $150 enrollment fee plus the cost of food. I would love to continue but I can't afford the enrollment fee. I just want to buy JC food weekly to maintain my weight loss! I was purchasing from the Lewisville Texas location.

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    Jenny Craig
    Response from Jenny Craig

    Hi Sandra,

    Congrats on your success with Rapid Results! We do have another program at a lower cost that you can continue with, you won't have to pay the $150 to continue. We will have a representative call you to give you the details on the cost.

    Thank you for your feedback and have a great day!

    Jenny Craig Service Operations Manager

    Price

    Reviewed May 28, 2018

    I think for the most part thought the food was really good. I seemed to go about 200 calories over everyday because I was starving all the time. I did lose more weight than in previous times, just a little slower. To other reviewers, of course it is processed... it is frozen dinners. I actually saved money for groceries. The downfall is I don't like shakes, milk or any milk products and that was the majority of breakfast foods. I would join again in a minute if they would substitute... Checked a couple of times and they wouldn't without charging me extra... too bad.

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    Jenny Craig
    Response from Jenny Craig

    Hi Karen,

    Thank you for your review and congrats on your weight loss. We do suggest substituting no more than three items a week as to not impact the integrity of the menu. This helps you maximize your weight loss. Our Consultants can help with all of the different menu options.

    Thank you again for your feedback.

    Jenny Craig Service Operations Manager

    Customer ServiceInstallation & SetupStaff

    Reviewed May 20, 2018

    Jenny Craig member since 2010 and maintained my membership over the years in case I needed it. This is my 3rd successful weight loss (24 lbs) on Jenny Craig and this time it's for keeps - I plan on continuing lunch breakfast with dinners on my own, and weekly appointments to stay on track. I'm 56 years old and my health demands that I keep it off.

    Pros: Eat what is planned and you will lose weight. I hear friends complain that Jenny "didn't work" for them. That's because they put food in their mouth that increased their daily calories over 1500. It's not rocket science, and it's not the fault of the program. The food is tasty. I dispute some reviewers' assertions about unhealthy ingredients. Their food has less sodium, less fat, and more protein than Lean Cuisine and other frozen foods. In 17 years I've only had one counselor that shouldn't have a job interacting with other human beings. All of them over the years have been good or better than good. We talked about the emotional component to eating, life stressors, etc., and I was always encouraged. It feels like visiting a friend and getting good advice.

    Cons: The company appears to be caught in a perpetual cycle of cannibalizing itself to cut corners instead of investing in solutions that put the customer first. Seems like a no-brainer, but the customer still seems to be the lowest priority. It's a recipe for the end of a decades-old company. No one answers the phone at the center because the company is so consumed with cutting corners, they force some centers' employees to work 3 hours, close the center, then return some hours later to finish the day. It's a struggle to get an appointment that works for me, and no one I know, commuting any significant distance, could maintain this schedule as an employee. My last counselor was absolutely amazing, but she had a life, and couldn't hang around and do errands for 3 hours in the middle of every shift. What other employer does this???

    Since 2010 they've consistently reduced portion sizes. For example, the French toast was recently revamped. Previously, 3 full toast halves - Now, three toast halves that average only about 3 inches wide, so they're not really halves anymore, and the meal has 30 less calories (210) than the original (240). Where is the decreased caloric content compensated for on the menu? I now cook a full apple (sliced) with cinnamon to add bulk so I'm not starving by 10 am. You will not feel full unless you add your vegetable or fruit serving to your meal.

    A lot of customers eat the frozen entrée and wonder why they're starving after two hours. There are several tricks and tips I learned over the years that I wish would be communicated more: example - spray a saucepan with nonstick oil (no calories) and sauté zucchini, or peppers, or mushrooms and fold them into your frozen entrée. The fiber and bulk keep me full until my next meal. Bottom line: It works, but you must pay and pay and pay while they cut, cut, cut the convenience and value to the customer.

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    Jenny Craig
    Response from Jenny Craig

    Hi Elle,

    Thank you for your feedback. We're happy to hear you have been successful on Jenny Craig! Our menus follows strict nutritional guidelines to ensure our clients are getting the proper nutrients while still maximizing their weight loss.

    Thank you again for your feedback.

    Jenny Craig Service Operations Manager

    Customer ServicePrice

    Reviewed May 10, 2018

    I recently rejoined Jenny Craig after reading a publicity saying that I could rejoin for free and get $200.00 of food. I have had good results in the past so I thought it was a good idea. On my first appointment I let the person in charge know that I would prefer a vegetarian menu. I then realize the choice of food is very limited and I will have to repeat a lot of the food during the same week. I decided that in that case I would make a few changes to my menu. I am told only 3 changes are possible. Also I have to order absolutely everything that is in the weekly menu, snacks and desserts included if I want to get my discount, $17.00. The $200.00 are actually divided in several weeks. This was only disclosed after I had made my food order.

    When I go back to my next appointment I realize the discount is only applied if I order the full menu, all snacks and desserts included. Since it is so expensive, I like to get my own snacks and desserts and save some money. I do not get the discount. Anyway, once home I find out I am given items I did not order. I call to complain and leave a message. Nobody returns my call. I had to call back the next day and I am told that being out of the items I ordered, I was given something else. This without consulting me. Jenny Craig has changed, portions are even smaller than they were, technicians, at least the one in charge of the center I go to, totally unprofessional. I am so disappointed.

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    Response from Jenny Craig

    Hi Carol,

    We're sorry to hear about your experience. We'd like to have a Manager follow up with you to address your concerns. We are going to private message you for more information.

    Thank you,

    Jenny Craig Service Operations Manager

    Reviewed May 5, 2018

    I ordered food on the Rapid Results. However apparently it’s wasn't the “right” food so my “consultant” instead of just working with what I got proceed to basically couldn’t help me. I thought this program was to help support and when you actually support someone Jenny Craig you work around the obstacles of that person!!! Thank you for wasting a good $300 and not helping me!!! I could have used the money for an actual weight loss company that could actually HELP ME!!!

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    Jenny Craig
    Response from Jenny Craig

    Hi Jamie,

    We're sorry to hear about your experience. We'd like to have a Manager contact you to help resolve this issue. We will private message you for more information.

    Thank you,

    Jenny Craig Service Operations Manager

    Customer ServiceSales & MarketingPriceStaff

    Reviewed April 27, 2018

    I am a new client who enrolled in Rapid Results with my first shipment arriving Friday, April 20. I was told I could cancel the second shipment within three business days if the program was not suited for me. I did try the product and was not happy with the quality of the food, which I had no choice in selecting. Several of the packages were opened when they arrived (wrappers) and many of the items included items I don’t eat (pork, beef, onions, spices). The quality of the food was not what I expected as I am accustomed to eating fresh, healthy food and the meals were processed, frozen and resembled frozen TV dinners.

    I have made every attempt to cancel the second shipment by calling customer service four times, corporate office twice, and emailing three times since Monday, April 23. The supervisor who finally called back today indicated I would be charged a $99.00 cancellation fee, which I was not made aware of. It is imperative that consumers are fully informed of contractual obligations when making important purchasing decisions. It should never be assumed that the consumer is fully aware of those guidelines. It is false advertising and notification. Had I realized this cost, I would not have enrolled in this program as the representative knew I was very hesitant to enroll as you have no clinics within an hour and 20 minutes of my work and home.

    To date, not one person from their Corporate offices has contacted me to remedy this concern and cancel my membership. I have also filed a consumer complaint against Jenny Craig today after no resolution. I would advise anyone interested in this plan to steer clear of this company. They are slick at selling the product on the front end but it is the worst customer service I have experienced from a company in over ten years.

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    Jenny Craig
    Response from Jenny Craig

    Hi K.

    We're sorry to hear about your experience. We'd like to look into this situation and have a Manager contact you. We will private message you requesting more information.

    Thank you for allowing us to look into this.

    Thank you again,

    Jenny Craig Service Operations Manager

    PriceStaff

    Reviewed April 4, 2018

    Expensive. Personal coach only ask; "are you drinking enough water?" Food is medium at best. Profit-driven. FB groups (owned by administrators and treated like they are a cult - do not question) do not allow any negative type question if perceived as such. Had emergency and could not continue but took my monthly amount for full year (after complaint the site; not corporate would refund only 2 months). Corporate is no help whatsoever; refers back to the individual site you originally signed up at. Go off the diet and bam; weight comes back like a storm. So you really must stay on it for life. Can you afford that? Discounts (I had one via my job) are very difficult to get applied and not as much as what it was supposed to be per my job information. Overall; do it yourself with frozen meals and lots of vegetables. Weigh your self once a week.

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    Jenny Craig
    Response from Jenny Craig

    Hi Chris and Glenda,

    Thank you for your feedback. We're sorry to hear about you're experience. We'd like to have someone reach out to you regarding your experience. We will send you a private message to follow up.

    Thank you for bringing this to our attention.

    Thanks again,

    Jenny Craig Service Operations Manager

    Reviewed March 28, 2018

    I just started back on Jenny Craig as of today and I was reading the ingredients in the foods, most are not gut or IBS friendly at all which is probably why so many people seem to have digestive issues when eating this food. Ingredients like fructose and sugar alcohols are not healthy for anyone with or without IBS, also whey protein is a much better option than soy. I would love to see Jenny Craig come out with a low fodmap menu plan.

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    Jenny Craig
    Response from Jenny Craig

    Thank you for your feedback,

    At Jenny Craig we are developing new foods without using artificial flavors, colors, and sweeteners. We seek to emphasize healthy ingredients while minimizing added sugar, sodium, and saturated fat. Thank you again for your feedback.

    Thank you,

    Jenny Craig Service Operations Manager

    Customer ServiceInstallation & SetupPriceStaff

    Reviewed March 24, 2018

    I tried Jenny Craig about a year ago. When I first signed up I was very motivated and loved it. My coach was great and I looked forward to seeing her. About a month in, she left the location. The coaches who were left were less than desirable. One girl constantly gave a nasty attitude. If I ever called to change the appointment it was a huge problem for her. When I had to see her because there wasn’t many workers in there her advice would be “could you work out this week?” “What can you do to do better this week?” Not sure how this counts as health advice.

    When I ordered my foods she would say things like “wow that’s a lot of chocolate muffins!”. Was not happy with her so I purposely avoided making appointments with her. Found an older, more genuine female coach there. However an archaic way of thinking. One time my weigh in was at around 1 PM in the afternoon and she told me “try not to eat anything before!”. WHAT kind of advice is that??? To go all morning and eat nothing just so a number on the scale can be a little lower? I thought I was done then but I went back another time. I expressed to her how I was really overeating prepackaged microwaved meals. I told her I love cooking and it was really difficult for me to stick with this. Her answer? “It’s only temporary until you lose more weight. You just have to stick it out with the things you don’t like.” Okay I was done here.

    How could I be constantly unhappy with the food I’m putting in my body? My last issue is they would not let me order and buy food without weighing in. Gave me grief whenever I asked for that. I’m sorry but aren’t I the one paying for this? That was my large problem with my particular coaching experience. HOWEVER anyone looking to lose weight or eat healthier I would not recommend this diet. I have tried everything, really. First of all I hate the microwave, it’s a cancer box. All your meals have to be microwave prepared. If you want to stick them in the oven you are waiting a long time for every small meal. The food is OK tasting. It gives you SUCH little wiggle room. With this kind of restrictions you’re better off just going on a diet yourself and eating Whole Foods while being restrictive.

    The other downside is the price. You pay a monthly fee and your food costs about $200 for every week!!! I buy food for the house as well so this was not sustainable for me. I lost around 10 pounds on Jenny and quickly. However I would not do it again. The first month I was on it I was raving about it. That quickly changed. I am now on WW and having much more success in a much more SUPPORTIVE environment. Food options are greater and a healthier lifestyle is taught much better.

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    Jenny Craig
    Response from Jenny Craig

    Thank you for your review and feedback.

    We want all Jenny Craig members to feel comfortable and supported by their Jenny Craig Consultants. We ask that you please report the details of your experience to our Jenny Care team so we may address it properly. We can be reached at 1-800-JennyCare(536-6922).

    Thank you,

    Jenny Craig Service Operations Manager

    Customer ServicePrice

    Reviewed March 18, 2018

    I have been a Jenny Craig client since 2007. I successfully lost 75 pounds on the program. Since my initial weight loss, have gone back periodically when I’m up 20 pounds, which happens every couple of years or so. My complaint is about Jenny Craig’s price increase to renew my program on an annual basis, and their process for renewals. I have to keep on top of my own renewal, there are no reminder noticed or a phone call to remind me that my program is up for renewal. In addition, the cost to renew is now $69! Quite an increase from $39, which I paid to renew the first several years. They should notify faithful clients about the increase in cost to renew at least 60 days prior to renewal. It’s just common courtesy!

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    Jenny Craig
    Response from Jenny Craig

    Hi Abel,

    Thank you for your feedback, and thank you for being a long time Jenny Craig client. This increase is the first increase for your program type in several years. We provide all of our clients with their expiration date and next renewal date so they may keep track of this information. We can also give you a copy of your Service Agreement that has the program dates for your safe keeping if you'd like on your next visit.

    Thank you,

    Jenny Craig Service Operations Manager

    Reviewed March 10, 2018

    I have been on Jenny Craig three times since 2015. I was very successful the first time. I just started my third round this past Tuesday. I’m curious though, each time I’ve started the program, the same day I start, I have to void and have bowel movements right away, the first day! Now I know that at the beginning with any weight loss you lose water retention but it usually occurs within the first week not the same day you start. What is in the product that stimulates your kidneys and bowels so quickly? And is it safe?

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    Jenny Craig
    Response from Jenny Craig

    Hi Cindy,

    We don't add any stimulants to our products. What you experienced could be related to an increase of fiber and a reduction in sodium. If you continue to experience any bowel issues please call our Jenny Care Team at 1-800-Jenny Care(536-6922).

    Thank you,

    Jenny Craig Service Operations Manager

    Customer ServicePrice

    Reviewed March 8, 2018

    There are a lot of negative comments about Jenny Craig here... Does the company really listen? I did Jenny Craig back in the early 2005. I did lose weight within 3 months and was very happy, until they changed something with the menus and I was eating more fruit and more vegetables to volumize. But the calories ended up being a lot more and I stopped losing weight. I was not happy with their new system. Now I want to go back and I was told, by phone that they'd give me a discount on the food for returning. When I called the clinic, itself the consultant didn't know what I was talking about. It cost over 700 dollars a month to be on Jenny Craig; isn't this a bit extreme???

    People; look up on the computer how many calories you should eat per day to lose 1 or 2 pounds a week. It's not rocket science; keep your money in your own pocket. I regained my weight after returning to my own foods; Jenny Craig does not help you to keep off your weight. It doesn't teach you anything. I can't believe you can't even substitute your meals, or say no to their deserts. I was told you have to eat what's on the menu but what if you're diabetic and can't eat their desserts... Something very wrong, very unhealthy with this program. I will not join again... I will keep my money in my own pocket and not Jenny Craig's.

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    Jenny Craig
    Response from Jenny Craig
    Thank you for your feedback. I'd like to clear up some misconceptions.
    Jenny Craig is a comprehensive weight management plan that helps our clients lose weight by following structure and routine. Our goal is to help every client maximize their weight loss while learning behavior changes that lead to a healthier lifestyle.Jenny Craig Consultants are there for you from the moment your start your journey and continue to support you after you meet your goal with our Maintenance Program.

    Thank you.

    Price

    Reviewed March 2, 2018

    I have been a member of Jenny Craig for a while (inactive for a period). I went into the location, met with the consultant, was given the menu & wanted to substitute some items out (as I have done in the past) as seafood etc. I have never eaten & it was like pulling teeth & substituting is no longer allowed. I feel if I am spending $100.00 + per week, I should be able to pick as long as I eat their food. Secondly, I decided I would renew my membership. I called on February 26, 2018, was quoted a renewal price & called back 4 days late March 2, 2018 & the price had gone up & my current membership has not expired yet. Maybe I won't renew. Too many restrictions now!!

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    Jenny Craig
    Response from Jenny Craig

    Hi Stephanie,

    Our Planned Menus are designed to help you maximize your weight loss. More than three substitutions can negatively impact your weight loss. We have several different menu options available and our Consultants can help work with you to find the right menu without impacting the efficacy of the Program.

    Our offers do change often. Our Jenny Care team help you get restarted for no cost right now. 1-800-536-6922.

    Thank you,

    Jenny Craig Service Operations Manager

    Staff

    Reviewed Feb. 21, 2018

    I’m in week 3 and down 10 lbs, 27 to go!! Food is good and counselor stays in touch, friendly and knowledgeable! Food orders come within 6 days! I need structure, plans and I need my food to measured out as to not overeat. The food is so easy to pack for the day which makes it so easy to just take with you wherever you go. I am never hungry. I do not crave sweets (and I’m a sugar addict). I find drinking my water is so easy! I feel better, I sleep better, more energy. I have done Nutrisystem and the food was horrible. Lasted 4 days. Couldn’t do it! I give Jenny 2 up.

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    PriceStaff

    Reviewed Feb. 19, 2018

    Rejoined Jenny Craig in mid-late Jan. 2018 after moderate success in 2010. Had to quit in 2010 due to job loss. Fast forward to 2018 -- rejoined because of mobility issues. I realized that it took a long time for me to put on the weight and it would take a long time to get rid of it. I started "Rapid Results." I've since discovered that the consultant did not explain it to me correctly. Once I understood it, I found it too prescriptive and asked to be put on a different plan. Just finished my sixth "meeting" with my consultant, who once again hurried me through the meeting because she told me that she had a new client to meet with after me.

    I've lost four pounds so far. I also know from previous diets that I lose weight extremely slowly and I take various medications that could affect my metabolism. But, before I went today, I weighed myself at home and was surprised to see that I had "lost" four pounds. When I was weighed at the center, their scale registered a .4 pound loss. I told my consultant about the difference. I asked her if their digital scale needs to be reset. She said that it doesn't. I also discovered at this meeting that last week's consultant had given me the wrong meal plan.

    When I was on Jenny Craig in 2010, the meal plans enabled you to pick and choose what you wanted to purchase and the consultants offered you guidance and encouragement. The current Jenny Craig program doesn't allow for any deviation from the plan. Additionally, the consultants don't tell you there are different Jenny plans that you can participate in. Finally, you don't know how much their food items cost. My weekly Jenny bill is about $150 plus fruits, vegetables and yogurt. I've decided not to go back based on my experiences with this Jenny center, although I have a lifetime membership that I bought in 2010.

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    Response from Jenny Craig

    Hi Maura,

    Thank you for reporting your concerns. We pride ourselves on providing outstanding customer service and being there for our clients. We'd like to have a Market Director follow up with you in regards to your experience. We have sent you a private message requesting your contact info.

    Looking forward to speaking soon.

    Thank you again,

    Jenny Craig Service Operations Manager

    Reviewed Jan. 25, 2018

    Joined in 2009, lost weight approx 48 pounds! My consultant then let me pick and choose meals and substitute my own meals in. We kept constant track of calories, sodium activity. Life happens and I gained weight back! My first consultation went well and I told her about my first time. Today the next consultant would not let me even discuss adding or substituting? I was ready to purchase some food products but she wanted me on whole program. Guess Jenny doesn’t want some of my money. Only all!!!

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    Jenny Craig
    Response from Jenny Craig

    Hi Rosie,

    At Jenny Craig our structure and routine builds healthy habits, and our Planned Menus are an important component of the program. We value helping our clients meet their goals; Planned Menus are designed to help you maximize your weight loss and get the best results.

    Thank you for your feedback. Should you need any other assistance please feel free to give us a call at 1-800-JennyCare (536-6922).

    Thank you,

    Jenny Craig Service Operations Manager

    Customer ServicePrice

    Reviewed Dec. 11, 2017

    I have decided Jenny Craig is not worth it. If I didn’t have to spend time talking to the consultants I would consider buying the food. However the consultants do not tell me anything I don’t already know. Listening to them tell me the same thing over and over is enough to put me to sleep. I can also tell they want to make sure they get that expensive food order in. Of course the more food you buy the more money they make. I have gone to the Jenny Craig Center and over the phone. Over the phone is a joke. Really? They are only happy if you have lost weight and stuck to the program... so all you have to do is tell them what they want to hear. Yes, if you stick to the program, like any diet, you can lose weight. The food's not bad, however the weekly meetings are horrifying. If they change their policy and decide to let me buy the food without having listening to one of their consultants every week. I will be happy to place many orders.

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    Jenny Craig
    Response from Jenny Craig

    Hi Audrey,

    Thank you for your feedback. We value helping our clients work towards a healthier lifestyle and our Consultants help our clients stay accountable and on track throughout their journey. We understand you may not want to partake in consultations, please give our Customer Support team a call if you'd like to inquire more about ordering food on online.

    Thank you again for your review and feedback.

    -Jenny Craig Service Operations Manager

    Reviewed Nov. 6, 2017

    I just started this program. Tomorrow will be my third week, this food is making me sick. Last night I woke with horrible pain in my stomach, something that has never happened before, only when I was in labor. Lol. Also a lot of money??? For bad food! So far I've lost 6 & 1/2 lbs. Don't think I can handle much more. Stay away. There are healthy ways to lose, like maybe a nutritionist. For the people who wrote great reviews, not sure I can believe, maybe they work for JC.

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    Price

    Reviewed Oct. 4, 2017

    This is my second time at Jenny Craig. The first was in 1991, I lost 38 lbs in 8 weeks. This time I've lost 15 lbs in 17 days so far. All these people whining about the food quality and size are not really committed to losing weight. If you follow what they tell you to do and eat the food that you're supposed to eat there's no way you won't lose weight. Yes, the food is more expensive than McDonald's but then again you are getting balanced meals, low calories and control fat and carbs. Obviously that's not what you were getting in your previous diet on your own. If you can muster a little self control you will succeed. I have nothing but great things to say about the Jenny Craig system.

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    Reviewed Sept. 30, 2017

    I order chicken fettuccine and got my order this last weekend. Twice, this week, the containers came out of the package in one piece. When I took it out of the microwave I didn't notice that one side of the container was missing and not to be found anywhere and so I must have ingested it. This happened again today and now I'm afraid to try anymore. I liked this service but they're using subpar materials.

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    Customer ServicePrice

    Reviewed Sept. 13, 2017

    This company is awful. PLEASE DO NOT SIGN UP FOR THIS WEIGHT LOSS PROGRAM! The food is barely edible. The portions are more than tiny. It is expensive. You do not lose the weight. Customer service is nasty. Other than that lol it's great! They have unnecessary rules. One being you're only allowed 4 substitutions per food order! What do they care if you pay for them. They only have to pack a different item. Ridiculous! Never mind for someone dieting with crummy food to choose from. I only have 10 pounds to lose. I can only imagine what if you had to be on this program for an extended period of time. Try anything else as this program is a sad joke.

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    PriceStaff

    Reviewed Sept. 3, 2017

    My biggest problem, besides food price, is the change of consultants that happens every month. I just get a good feel with my consultant and then they move them around to another center and I'm back to starting all over again with a new person. I love the last consultant I had and now they moved her to another location and I feel like I don't want to do this all over again with a new person. In the last 4 months, I have had 4 different consultants. This program emphasis having someone you can talk and relate to as helping with your weight loss goal, but now does that even help when you get a new person all the time. The program does work, but I think, even though I am a life time member that it's time I do it without the Jenny Craig staff and expensive food.

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    Reviewed Aug. 21, 2017

    I joined in January and in all honesty I thought by now I would have lost more than 20 lbs. I'm happy I've lost that much but in all honesty I think the food is my problem. I dislike more of the food than I like. I have had vomiting issues with certain foods (Chinese) and I find all of their products inconsistent. So one week I may like what's on my menu and the next week the product sucks (too much pepper or spices, veggies too much of something and none of something else). Their chocolate is crap and I've refused anything chocolate because it's a waste of calories.

    I paid for a lifetime membership but I've come to the conclusion what I'm paying and what I'm getting isn't worth it. I like my consultant but really feel I'm nothing more than a number and commission. So as of today I'm doing my last week of the food and not going back. I think I can make a 1500 calorie plan that I can live with and my husband will be thrilled I'm cooking again.

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    Reviewed July 18, 2017

    Excellent experience. I have lost 50 lbs in 19 weeks. There are many good options to choose from and the meals are tasty and filling. Having a consultant to motivate you each week is a huge plus. I am pleased with the program.

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    Staff

    Reviewed June 28, 2017

    I have used Jenny Craig three times in my life in three different locations: Joplin, MO in 2002, Woodbridge VA in 2013 and Mount Vernon OH in 2017. All of my consultants have been amazingly supportive, genuinely concerned, and knowledgeable. Jenny is one of only two programs that consistently achieve good results, as confirmed by major public studies. Jenny Craig food tastes better than the other program according to taste tests. I have successfully lost weight after pregnancies (after weaning my babies) and no one believes how many children I have because I am slim -- but it is all due to Jenny Craig!

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    Customer ServicePriceStaff

    Reviewed June 13, 2017

    I've been a member for years and over time have unfortunately become dissatisfied with JC. They keep throwing out tools that work (like forms that used to fold nicely and had room to write) and discontinuing popular foods in favor of (in my opinion) cheaper ingredient items. The last straw was losing the veggie sausage with pancakes. They keep tossing out vegetarian options. If you're on a restricted diet like me, you're going to spend your money at the store when you can't buy what you want at the center. So I buy vegetarian sausage patties and a box of mini pancakes at the store instead. Like MANY others, I don't like that they don't give you a receipt showing line item pricing. That's right, you get a receipt showing the total you spent that day but not one showing what each individual item cost. Why? Why not be honest like every other organization? Could it be because they don't want you to know what you're really spending???

    That said, I did lose weight with them... I've also gained it all back. And that's the problem: almost every center sees the same people year after year. I think it's because (again) the tools for aftercare just aren't there. When you reach goal, you can visit the ghost town forums online or order their old recipe books on eBay (I haven't seen any new ones) but otherwise, you're on your own. It's almost like they want you to gain weight and return. Perhaps because it costs more to get a new customer than a returning one? I just don't like going in anymore or scheduling appointments. I have felt pressure to buy and have even found--more than once--pricey items I didn't ask for magically appearing in my cart that I've rejected at the point of sale.

    My guess is that the consultants are pressured to call their accounts to get to some kind of quota. The value of the consultant is a double edged sword: great for keeping you honest but they will also call you to book additional appointments (read: sales) lined up. And forget calling the "help" center. They were unhelpful, pushing everything back to the field office instead of listening.

    If you want to lose weight and are willing to be creative, you can use JC as a starting point, adding things like supplements or reading weight loss articles online and books, joining an online community of others dedicated to losing weight through exercise and diet, and realize that no one "diet" can be the answer. There are some good items they offer and the entrees will teach you about portion control. Many staff members are some of the nicest people you'd ever want to meet. But if you're not getting what you need from JC, you can find what you need elsewhere, probably for a bit less money and hassle, once you take ownership of your weight loss.

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    Verified purchase

    Reviewed June 9, 2017

    I have been with Jenny Craig for several months now. All going fine until I ate a chicken burrito last night. Extreme food poisoning within 1.5 hours. Thought I was going to die. I am going to try to get my money back. I picked out the bell peppers and one also still had the sticker on it.

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    Response from Jenny Craig

    Hi Camille, we're so sorry to hear about your negative experience. We value making a difference in our clients' lives, and would like the opportunity to rectify this situation. So that we can reach you quickly to resolve these concerns, please contact us at 1-800-536-6922. You can also contact us through our website and someone will be in touch with you. http://bit.ly/ContactJennyCraig

    PriceStaff

    Reviewed June 7, 2017

    I have nothing but good things to say about Jenny Craig and my consultant. If you follow the program you will lose weight. I absolutely love the food I actually crave my meals. Seasoned so well. Everything is to die for. The deserts are wonderful. My favorite is the brownie. You feel satisfied because you're not lacking anything. Only thing extra to buy is fresh fruits and yogurts unless you do their anytime bars. Only drawback is cost. It is not inexpensive. I spend around $150.00 per week at Jenny. If you can afford it you won't be disappointed. Good luck on your weight loss and enjoy.

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    Profile pic of the author.

    Reviewed May 27, 2017

    I needed to lose weight, I am a type 2 Diabetic. I called and signed up. I was not told that the 2 year contract would be over 299.99 and 216.72 plus food. The food made me sick and my sugar got so high. The food is not good. Do not join.

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    Reviewed May 5, 2017

    I don't have a positive experience to share. The food lack taste. They tried to compensate this issue by increasing the amount of pepper and spices which took a hit on my stomach. I couldn't tolerate the amount of spices they put in their foods. In general the food had an after taste that stayed in my mouth until the next meal. I wasted a lot of money buying different foods and trashing them because of irritants to my digestion. If you need to lose weight, consider investing in a dietitian. It has worked much better for me. This way I can carry on with my busy life, eating real food and be able to take the knowledge with me during my vacation and business trips.

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    Reviewed April 19, 2017

    I went on Jenny Craig for about 6 months many years ago and yes I did lose weight however I caused major damage to my gut health due to their foods being full of preservatives and chemicals. I would never recommend the Jenny Craig program.

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    Customer ServiceStaff

    Reviewed March 21, 2017

    I made an appointment online with Jenny Craig. My appointment was at 7 PM. I arrived 20 minutes early. There was no one at the reception. Shortly after, two people came to the front desk clearly laughing and joking around. I was greeted and advised my representative would be with me at 7 PM. I sat and waited thinking my representative was busy and would be with me as soon as possible. To my surprise, Stacy was one of the two people joking and chatting. Clearly my business was not important to this office. When I was called back Stacy was unprofessional. I asked for pricing and was told, "I'm getting to that." I walked out. This office is unprofessional and in no way would I ever go back to ANY Jenny Craig.

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    PriceStaff

    Reviewed Jan. 16, 2017

    I first went to Jenny Craig in 1994 and lost 40 lbs in 8 months. Back then they had mandatory classes on nutrition, exercise, maintenance etc. I just went back last week again after 22 years and gaining back the weight after numerous back surgeries and the inability to exercise much. Things had changed, they no longer had the mandatory classes and the entire process has been streamlined. So far in week two, the food is small portions but filling and the weight is starting to go down very steadily. Most of the consultants there have been through the Jenny Craig weight loss program themselves, so they have their own stories. The staff has been great and seem to really be about your being successful. Yes, the food is extremely expensive, but you get what you pay for, well portioned foods which are fairly tasty.

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    Customer ServiceStaff

    Reviewed Dec. 6, 2016

    I started JC back in 1994... Lost 60 lbs in 8 months. Even after having 2 kids going up and down. Here it is 2016 went back to lose 10 lbs. All went well. Great consultants. Great food. I have my fave choices of food. All the negative comments I have read. It's crazy. Yes it costs money. Nothing is free. You're paying for convenience as well as what you take away from learning to plan daily meals when on maintenance. If you aren't learning you aren't listening or engaging in the conversations with your consultant. I have no complaints... Do I wish the food was a little less, well of course... But it's a business they guarantee weight loss it works... I have lived it.

    If you can do it on your own more power to you. But don't bash an entire branded company for a bad consultant or you got in way over your head and couldn't afford. I'm very happy with what they teach and tell you. Once you're on your own you take the tools that were given to you and follow through. If you decided to eat the entire chocolate cake then that's on you. JC has made a lot of people healthy and happy!!! I'm one of them. Krista **. Good luck all.

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    Reviewed Nov. 23, 2016

    I joined JC in 2001 with my mom. Initially the experience was good but went downhill. I purchased a lifetime subscription because I felt it would give me more bang for my buck. The food was good and I was able to fill in gaps with store purchased foods. I lost 30 pounds and was quite happy with the result and recommended it to my friends. Over time the weight creeped up and I was back to Jenny. The second time the results were as good as the first (even though I followed it to the letter). Fast forward to 2007 and I tried another diet that worked, but as with other diets the weight came back. I eventually ended up having gastric bypass surgery and lost over 120 pounds, that wasn't without serious complications.

    I eventually moved and went to the local JC center so I could use the food as maintenance. I was told I would have to rejoin (what the heck happened to my lifetime membership? Your guess is as good as mine). They could not locate the membership information and the center I joined at is closed. Needless to say I didn't rejoin and I am now using Lean Cuisine and it's going well. The one problem is that they do not have breakfast items.

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    Reviewed Aug. 16, 2016

    Even on the diabetic diet option, I had the worst blood sugar crash of my life, I was very ill at work, sweated through all my clothes and was very hot and shaky. Thank goodness I work in a hospital so help was there. When I asked for a refund of the $200 I paid for a year membership (you get 3 months free), the woman hemmed and hawed and finally said "no refunds after 3 days." I did find it in the small print. I was calling only 6 days from starting. I advise others to avoid this company, once they get your money they will find an excuse to keep it. 3 days is not long enough to find out if it's going to work for you. And read the small print, they have lots of disclaimers.

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    Customer ServicePriceStaff

    Reviewed May 23, 2016

    Joined in 2009 with lifetime membership. Had a pleasant experience with decent counselors and halfway decent food. Lost a bunch of weight. Went back this May to try to lose the weight I'd gained back, not as much as I'd lost in the first place! I felt like I was rushed in and out. The "counselor" did not ask me about myself, I didn't know whether she has used JC until I asked. There have been changes since I first joined, she did not address them until I asked. Then she told me the company had been bought out by one of the food giants and the food was more expensive, and not as good. After I paid I was almost pushed out the door. She remembered as an afterthought to give me the Getting Started book. I asked where were the CD's and everything that I had gotten before and she said the new company didn't care about that. Not an auspicious start.

    She was not wrong about the food. I was shocked at the prices and not really happy when I discovered I had not been given everything I paid for. The food was awful. Pasta was gummy, rice mushy, too much or not enough seasoning. The meals I enjoyed were no longer on the menu, and I was hopeful some of my choices might be as good, but most of what I tried I didn't finish. My dogs turned their noses up at the Beef Merlot. I didn't go back the following week and did not receive any kind of follow-up call. I called customer service, and the phone rep was nice but the policy apparently is, "Too bad, we got your money, so what if we don't deliver as promised". Can't even describe how ripped off I feel. Don't know if it is true that a big company bought out JC. I would never have gone back if I had known it was this bad.

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    Staff

    Reviewed April 12, 2016

    I went to a Jenny Craig location to find out about joining. The counselor appointed to me basically read off what plans they offer and proceeded to take a food order for the week which amounted to over $100. I received no explanation of the plan and the food is not the healthiest (high in sodium) or very satisfying. I am going back to Weight Watchers as I know this plan works and is geared for lifetime success.

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    Reviewed April 7, 2016

    I order a trial 3-day food kit and it came with hairs inside the packaging. When I called them, they told me that they would send "the hairs" to a lab to confirm they were indeed hairs. Then they would maybe replace the little dressing sample that touched the hair. REALLY?! WHAT A JOKE. It is disgusting.

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    Sales & MarketingPriceStaff

    Reviewed Jan. 5, 2016

    Hi. I joined JC in 2001 in their lose 10 kgs for $10 programme (at 75 kgs and 5 ft 6 they had told me I was considered obese). I lost about 8kgs without exercise and then stuck. By then I had found the food too expensive so I just chose my own maintenance programme. The consultant was ok but once when I "fell off the wagon" coz my partner was eating KFC before we went for groceries and I was starving [a.k.a mantra "never go shopping on an empty stomach" ;)] and I had the tiniest piece and fessed up - she went completely overboard about it. I needed encouragement to stay on track - not to be berated like a child!

    So now I've put on 10 kgs in the last year and I've just decided to follow their idea but DIY rather then rejoin. I would suggest that you look at your plans and then just make up your own grocery list - will take a while the first time while you check fat/sugars/kgs but save it in your phone and/or online shopping and then it's easy next time.

    In reality all I have to do is: cut out carbs (my 1200 cal plan only had a measly 5 oven baked wedges and one english muffin and 1/2 portion of noodles allowed in a week). Manage portion control (main meal by protein the size of the palm of your hand and bulk out the plate with vegs/salad). Limit sweets/alcohol to one small portion a day. No fried food (unless pan fried in own juices or small amount of olive oil). Have six small regular meals which manages my metabolism (breakfast, 10am snack - fruit, yoghurt or nuts light lunch, 3pm snack, evening meal and early evening snack or dessert or small wine). Don't eat/drink after 8pm.

    I also saw a programme on Dr Oz today that recommended having a glass of orange juice in the morning and then light exercise for 30 mins in the morning which keeps your metabolism up all day. So as a single mom I'm going to start on the exercycle each day. And my son bought me a Nutri Ninja for Xmas so smoothies with Complan as a meal replacement at lunch-time every other day is my plan. I think the JC consultants are more prepped in sales than motivation and nutrition so I'm sure I can do it just as well on my own!

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    Reviewed Dec. 27, 2015

    I liked the consultant I had and I lost the weight I wanted to lose, but after that, when you go on Maintenance, there are no resources to help you keep the weight off! I joined J.C 12 years ago, on the Lifelong Plan, and back then, they had the pyramid scheme to help you keep track of what you should be eating. 2 fat, 4 veg, etc. Now on my second time around, there are no resources anymore to monitor your dietary intake. How are we supposed to keep track of what we are eating? I'm disappointed in the overall lack of support after you reach your weight loss goal. I don't want to have to buy J.C food forever!!

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    Customer ServiceStaff

    Reviewed Oct. 21, 2015

    I've done the Jenny program a couple of times now and was able to lose the weight I wanted. I find the food to be fine, not all of it, but there's enough to keep me happy. The reason for the lower rating is that my most recent experience resulted in some, what I consider to be, unauthorized charges to my credit card. I told them when I signed up in June that I just wanted to be on the program until I lost the weight. Apparently they had me sign something authorizing them to keep charging my account even after I let them know I considered myself done with the program... a form I don't even have a copy of.

    After seeing the charges on my credit card statement, I called to have the charges reversed and was told that the location manager would get back to me the same day but I haven't heard back. I was told that I would have had to give them notice in writing, yet when I called they were able to cancel my membership on the phone. I'm so disappointed with these underhanded tactics. They've now lost a returning client for a couple of $20 charges.

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    Reviewed Sept. 24, 2015

    I've been going to Jenny Craig for a couple of months. I've been losing weight (yay). But several weeks ago I stuffed a half-eaten food into my bag and forgot all about it. I found it the other day..... and it had turned into mould-coloured POWDER. The food hadn't turned mouldy... it had completely turned to powder. What is IN their food???

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    Reviewed Sept. 22, 2015

    Their services are a rip-off! I wasted $800 with no results! The food is bad and high in calories. They want to get rid of you in 10 minutes at every meeting. If you ask them any questions, they hand you over leaflets that you can take home and read. I have heard from few resources now that they are very prominent in getting fake positive reviewed which are not real. Beware, do not fall in their trap!

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    PriceStaff

    Reviewed Aug. 3, 2015

    I have not used their products. Seems quick and easy but expensive. Have been reading about them recently and researching. But years ago a friend of mine got hired by one of the centers to claim she lost all her weight there when this was not the truth. She lost over 100 pds but not on their program. She had before and after pics and it wasn't even on their program. I don't know if this was just a few dishonest people or just the whole program? Anyway buy a 2.00 set of measuring cups, a scale, and read labels. You can do this yourself with some prep time each week. And have better results!

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    Customer ServiceStaff

    Reviewed July 14, 2015

    I bought a lifetime membership in 2008 and lost 27 lbs. Now I'm told it was 14 lol. I have been on and off JC for 4 years and each time I go back I am disappointed. The food is awful. When a restaurant cheaps out and changes suppliers they usually go under, and I think JC is heading that way. My current consultant bashes the company all the time and when she goes on Maternity later this year she is never going back, but she tells me she cares and I have to get my ** together. What a hypocrite. I went back in April 2015 to lose my last 20 lbs. I went off of Jenny for a year prior to have a break. I lost 7 lbs my first two weeks but then I got sick of the food. I am on Jenny this week but have made up my mind I am not wasting any more money on this lousy program. You really are just a number they don't care, the longer you are there the better for them, but if your weight loss slows down it looks bad for them.

    I see more bad reviews here than good. Kirstie Alley lost and gained it all back, and we never see or hear about Valerie Bertinelli any more wonder if she gained it all back too. Stop wasting your money people looking for a quick fix, you can do it on your own without going bankrupt. I did, it just takes a lot of discipline and really wanting to do it for you. Jenny is not a lifestyle change, the food is processed and unhealthy and I now suffer from joint pain, which could be a result. Good luck to all of you who are battling the bulge, but Jenny is not the answer. I feel sick when I think of the money I have wasted, could have put my daughter through university. Sad but true.

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    Reviewed June 20, 2015

    I thought I was eating well and healthy but I learned on Jenny Craig my food portions were too big. After being trained on the proper portions of food and why I eat the way I did emotionally, I learned how to lose to weight. I kept the weight off for 8 years but now with menopause, I find myself eating out of control again. I am going back to Jenny Craig to get guidance again for this stage in my life at age 52. I have been overweight from age 19 to 44.

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    PriceStaff

    Reviewed June 19, 2015

    I started Jenny Craig and was not losing weight very fast, but that was ok. I went to my doctor and a Nutritionist and was told by both of them that I should not go below 150 lbs. When I went to Jenny they basically told me that I made my goal weight to be 145 lbs and I said yes but now I have seen my doctor and Nutritionist and they both agree that I SHOULD NOT GO BELOW 150 lbs. Jenny's food is laced with so much sodium and all processed food. It's ridiculous!!! So now Jenny won't give me 1/2 my money back and will not give me the 10% reduction on food, because according to them I didn't reach my goal weight!!! All Jenny cares about is the money. They do not really care about the client!!! I want to warn other consumers about how Jenny really works!!! People are better off just going an buying a Treadclimber. It's cheaper and then you have the Treadclimber for life and it's cheaper than going to Jenny Craig.

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    Sales & MarketingPriceStaff

    Reviewed June 11, 2015

    My experience with JC to-date has been wonderful. I am 56 years old and I have tried a lot of diets over the years. This one has worked for me. I have lost 33 lbs over less than 5 months. The consultants at my location are excellent and knowledgeable and willing to modify the plan to meet my needs. They are definitely about ME as an individual and not just about sales. I am now halfway to my goal and transitioning back to my own food. I recently "took back breakfast" and told them I would like to make my own dinners on weekends. They were totally fine with it! We will see how I do. I am absolutely committed to keep the weight off... and, losing even more.

    JC has really helped me with portion size -- mine was way out of whack! I also realize now the importance of adding fresh fruits and veggies to my diet daily. And hey! I'm doing Yoga now and riding a bike again. Love it! JC is not cheap, but not incredibly expensive either. I did get a discount through my employer, which helps. I figured I am spending a net of $200 per month more on food by using JC. It will be less than that now since I am starting to fix some of my own meals. So sorry to see that not everyone's experience with JC has been as good as mine. My advice: FIND SOMETHING THAT WORKS FOR YOU AND STICK WITH IT. Do what you have to do to get healthy!

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    Customer ServicePriceStaff

    Reviewed May 16, 2015

    Overall I had a good experience with Jenny Craig in Winnipeg on Regent Ave. I was at Five Guys in the same parking lot. I saw the Jenny Craig sign as I ate my oversized burger portions and took it as a sign to walk into Jenny Craig to see what it's all about. As soon as I walked in I felt welcomed. The manager ** spoke with me like I was her friend. I didn't feel judged. She gave me all information and there were no hidden cost.

    I then saw a consultant ** who shared her own weight loss journey. I was set up with a week of food - easy to follow. I now go in once a week and have stayed motivated for 2 months so far, have lost 18 pounds. The service is good no matter who I deal with there. They even call me to see how my week is going. The food is good and it is not expensive considering I use to spend $20.00 on 1 meal at Five Guys and not lose weight. I recommend Jenny Craig.

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    Customer ServicePriceStaff

    Reviewed April 25, 2015

    I felt as though I had to write a review after seeing the program get bashed! This diet is easy to follow, the food tastes good, and it is satisfying. I don't know if anybody who wrote these reviews tried their primary competitor's foods, but it is inedible! The only thing about this program is that it is VERY expensive. I really can't afford to be on the program at this time, but felt as though the health and self-esteem benefits from it would be well worth the struggle of coming up with the money.

    I put on about 70 pounds since I started getting migraines about three years ago. I had all but given up hope on getting back to my healthy weight. Then I decided to join Jenny Craig again because I KNEW it worked for me. The only thing that I do NOT like about it is my weekly consultations (I am an independent thinker and need neither advice nor encouragement). I also pay $30 every three weeks to have my food shipped to me because I will NOT utilize the center near where I live.

    I was actually a consultant for JC five or so years ago (and this is NOT biased -- I am paying full price for the product and left the company on bad terms). I ended up walking out because the women in the center were catty. They also did not practice what they preached. The other two consultants were obese women who ate very poorly, and the manager was anorexic and made nasty remarks about the clients when they didn't lose weight. I'm not trying to scare anyone off, this may just be one center.

    The consultant I speak to over the phone is very nice (and she has no idea how well I know the program or that I was once a consultant). I also cared very much for my clients' success when I worked there, and saw a lot of people succeed (one of whom is my son's pediatrician, and a few others that I keep in contact with!). Even with the horrible experience I had with a few nasty women when I worked for this company, I have a lot of good things to say about the program. So if you can afford it, give it a shot.

    Don't make any impulsive decisions -- look all over online for the best deals because you can save yourself a lot in program fees (the food cost is astronomical as it is without those extra fees on top of them). And remember -- there will always be some sort of sacrifice or major change in your eating choices and habits on ANY diet that you try. You are going to be able to eat some tasty foods, but you are not going to be able to go out binge drinking or eating every weekend. You are not going to be able to pick at foods that are not on the approved list. This will be the easiest diet you ever tried, but it will still involve effort. I wish everyone luck!

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    Reviewed April 19, 2015

    I lost 10 pounds in 4 weeks but you have to count calories (and exercise) if you want the steady weight loss they advertise but don't guarantee. They want you to follow the menu exactly and to leave the calorie counting to them, but if you do, you may find that you are consuming a lot more calories than you think. I counted calories for their 1200 calorie personalized menu, and even with their lowest calorie options, my calorie count was over 1300. Now I ignore the menu (and lie to my consultant!) and count calories. You will lose weight if you follow their menu too, just be prepared for a slower weight loss, which is what they want. It's a business. The longer you are on their program, the more products you buy and the more money they make. For me, it's money well spent. If you are disciplined enough to just count calories (which I am not), you could achieve the same results on your own.

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    Customer ServiceStaff

    Reviewed April 7, 2015

    I signed up for Jenny Craig. Waited on hold a LONG time as they instruct you to call to set up appointment with consultant to call you. They scheduled a consultant call. They never called me. I tried again to get through their phone lines -- It would either hang up on me or say, "Call volume too high right now." No one ever called me -- I had emailed in the meantime. When I finally got them on the phone, I had two months of $39 charges - FOR NOTHING, since I was not receiving services or using the website. The customer service rep would only refund $39, even though by her own admission, Jenny Craig had never had a consultant call me, as they promised to do. What a crappy experience.

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    Customer ServiceStaff

    Reviewed March 31, 2015

    I ordered the three day sample package to make sure I liked the food. Was suppose to receive the food today by UPS. Waited all day and called the company. They said UPS said they already delivered it. I didn’t get it and wasted my whole day waiting. Called the company back and said “I want a refund since I didn't get my food”. She told me that I couldn’t get refund because she was sure I would get my food. I explained I needed it today because the next day I will be working. I asked for another number or an extension to reach since she was no help. She would not give me one. If I don't get it by midnight I will be calling the credit card company for my money back. I'm so glad I didn’t sign a contract with them. The lack of customer service and help shows me this is not a good company to deal with.

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    Staff

    Reviewed March 27, 2015

    I like the food and when I follow it I lose weight. When I signed up they offered 50. off food, 30 on your first order and 20. on the second order. I was not given the 20. off my 2nd order and they have given me so much hassle to make it right. Makes me much less interested in continuing their program. My consultant is nice but clearly more of a salesperson than a counselor. Watch your order and charges very closely.

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    Jenny Craig Company Information

    Company Name:
    Jenny Craig
    Website:
    www.jennycraig.com

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    AWARDS & CREDENTIALS 
    Ranked Best Diet for 8 Years Counting
    Ranked Best Diet for 8 Years Counting