Jenny Craig Reviews

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About Jenny Craig

Jenny Craig is a weight loss and wellness company that provides personalized support to help members lose weight and keep it off. The program provides custom, one-on-one encouragement and guidance from a highly trained consultant every week. Jenny Craig also provides convenient, nutritionally balanced menus with more than 100 delicious, ready-to-eat menu items crafted by the company’s chefs. Jenny Craig has been successfully helping people achieve and maintain their weight loss goals for over 30 years with its scientifically proven program.

Pros
  • Science-based
  • Tasty food
  • One-on-one motivational support
Cons
  • No gluten-free options
  • High cost

Jenny Craig Reviews

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    Page 4 Reviews 240 - 440
    Verified purchase
    Staff

    Reviewed April 25, 2019

    Seeing the commercials on TV, I went for the Jenny Craig weight loss program and I've been using it for about three months.now. I’ve had to change some things with the food, but it’s good, and my experience with my consultant has been good as well. She’s good in trying to please me, checking to see if I like the food, telling me about the new foods and seeing if I have a weight loss. I’ve lost about 20 pounds, which is good considering my age because it’s harder to lose weight when you're not as mobile.

    The only thing is, you have to buy your own fruits and vegetables so it runs into quite bit of money per week. And while some of the meals that I've purchased from them were good, some were bad so we’ve switched to the ones I like. It's just that I want to be able to eat the meals that I want to eat and still get the same discount that I’m getting with the meals they choose for me to eat. They use a lot of peppers, like southwestern, and not as much downhome cooking as other kinds of meals, which I’d rather have. Other than that, I like my coaching advisor, and we’re about to get the meals straightened out like I like them. It’s a good experience overall.

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    Jenny Craig
    Response from Jenny Craig

    Hello Deborah,

    Thank you for your review and congrats on your 20 lbs loss! We are so happy to hear about your experience and that your Consultant is there to support you in every way possible.

    We understand you may not like everything on the menu, ask your Consultant about ordering Planned Days. With Planned Days, you pick 7 complete days from menus 1-4 to build your menu. This way, you are still on plan and eating the meals you like, you'll still receive your discount as well. For more information please call our team.

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed April 23, 2019

    I was looking for something that would teach me portion control and help me diet with ease. I considered Weight Watchers but the point system was a little complicated for me. I also considered Nutrisystem but I didn't like the idea that all their food was shelf ready. I preferred something that had frozen meals so they're more nutritious. I'm diabetic so I was looking for something where I didn’t have to spend all of my time thinking about what to eat, how much to eat, and what the combinations are. After doing my research, I found Jenny Craig was the best match for me.

    The reps at Jenny Craig were warm and considerate. I set the arrangements up over the telephone and when I went in for my first meeting, my consultant who was also diabetic, was empathetic with what I was going through. Having a personal consultant made a huge difference. I have somebody readily available to answer my questions. Better even, I have a support system. If I wasn’t having a great week, she helped me through that, or if I hadn’t made the right substitute of food because of my schedule, she helped me through that. She’s so knowledgeable that it made all the difference in the world for me.

    There was one meal, one of the new ones that came along that I didn't like. It wasn't the ranchero skillet, but it was one like that. But other than that, I’ve been able to eat the food well. Most of it, I like a lot. And even that which I don’t like a lot, it’s not unbearable. I love the reduced sodium and I can tell the difference. My joints felt a little stiffer. So, it really trained me to be able to make wise choices independent of the diet too. The three big things for me with Jenny Craig is that it's easy yet nutritious, that the portion sizes train you in how much you should be eating, and helps in resetting your hunger system.

    Lastly, their consultants are crucial too. They have somebody there in your corner who can help you with your highs and lows, and who are informed. So far, I’ve lost 13 inches and 22.5 pounds, and I feel better. I feel that I'm back on my physical regimen, like walking and riding a road bike. I am out of town for the last two weeks because of the death of a friend, so I haven’t been there. But before I left, the people at Jenny Craig made me aware of what I should eat and how I should handle everything since I wouldn’t be able to use their food. And that was an encouragement too because I felt okay. I’m already developing a lifestyle that’s helping me do this on my own.

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    Jenny Craig
    Response from Jenny Craig

    Hello Sharon,

    Thank you for your review and congrats on your success so far! We are so glad to hear Jenny Craig is a good fit for you and your lifestyle. You are absolutely correct, we take out all the hard work and plan everything for you, and you have a dedicated Consultant to guide and support you throughout your journey!

    The great part of our program is you not only lose weight but you learn how to keep it off.

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed April 22, 2019

    My mom was doing the Jenny Craig program and she recommended it to me. I've been in it since January and I like the program as a whole. However, when I would talk on the phone with their rep, it was very rushed. It felt like they were just trying to get off the phone really quickly. Other than that, I like the food and its quality, except for the frozen egg. I would probably do it again. My progress came really quickly. I lost about 30 pounds within a few months.

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    Jenny Craig
    Response from Jenny Craig

    Hello Ashley,

    Thank you for your review and congrats on your 30 lbs loss, that is fantastic! Thank you for your feedback regarding our menu items, it will be shared with the proper internal teams.

    I'm very sorry to hear you felt rushed during your appointment, feel free to contact our Jenny Care Team and we can get you scheduled with a new coach fitting to your needs.

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed April 21, 2019

    We love Wendy, our personal consultant from Jenny Craig. She is always friendly and asks about our personal life, which is good. I am glad that she is more personable and she remembers everything that we are going through or our children. Now that I’ve met my goal, I go every other week. She always accommodates me. She knows I am always in a hurry and busy with the kids. Also, if I have to reschedule, she always gets me up all the time that I request and holds my food. She is always overdoing anything I ask and I feel like I am always taking advantage. Wendy is a great consultant to my husband and myself. My husband met his goal way before me. Everything was great.

    We started with the program in October and my husband met his goal within three months. I met mine a month ago, but I am still trying to lose more. I have so many favorites with the menu. There are some that I don’t like. There is one where it is a meal, but you don’t refrigerate it, and I thought it was kinda strange. Also I’ve never had the enchilada. I was curious to see what it was like, but they never have it.

    I always stick to the same things, so I like a set menu. The funny thing is Wendy is trying to get me off of a certain menu, and that is what I like about her. I was not happy with certain weeks and she knew it. She said, “Well, let’s just change things around.” I love how Wendy recommends and suggests, but I get what I like to eat. She was able to get me to do a menu that I liked or picked. I am able to do that now that I’ve met my goal and eat my repetitive foods.

    I have my favorites - my pot pies and my meatloaf. We also love the lava cake dessert and we are obsessed. My husband still eats it. Sometimes, my son eats the food. We enjoy everything -- breakfast, lunch, and dinner. Everything was delicious. I love the variety and the flavors of the food. There is nothing bland at all. We even have friends that are on the Jenny Craig program now because they’ve noticed the difference in us and they can’t believe it. I highly recommend Jenny Craig.

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    Jenny Craig
    Response from Jenny Craig

    Hello Monica,

    Thank you for your review and congrats to you and your husband on reaching your goal!

    It is so important to have a Consultant like Wendy to guide and support you throughout your weight loss journey. We are glad to hear you enjoyed the food and Wendy was able to help you get on the right menu that met your needs.

    The great part about our program is you don't have to miss out on some of your favorite foods and you still get to lose weight! We hope your friends and family are seeing great results as well!

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed April 20, 2019

    I’ve been very, very satisfied with my Jenny Craig experience. I've been doing the program for 30 years and it has been a good experience overall. This time, unfortunately, I’ve had really poor results, but that’s my fault. The program was amazing, and with the menu plan, I don’t have to worry about what I’m gonna eat or what I’m gonna take to work. I have purchased a lot of meals and I like them all. Also, my consultant is very thorough and professional. I would come in and weigh in, then we would talk about my progress as well as the challenges. It has been really good.

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    Jenny Craig
    Response from Jenny Craig

    Hello Lisa,

    Thank you for your review, we are so glad to hear you've had a great experience! You are absolutely right, with Jenny Craig everything is planned out for you, no counting calories or points, you just follow the menu and see results.

    We're glad your Consultant was there to coach and support you throughout your weight loss journey!

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed April 19, 2019

    I have been on several diets and I have recommended Jenny Craig to other people. I discovered them in the '90s and when I found a Jenny Craig office here, I got into their program. Back then, I lost 51 pounds. After that, I went to Ideal Protein and I also lost weight. But then, a couple of years ago, I started gaining weight. I didn't want to do Ideal Protein again because I liked Jenny Craig's food. I like 99% of what they offer and 99% of the time, I get a good shipment. Also, the plan is good and the quality of the food is better than Nutrisystem's. So then went with them again.

    I started at a place here in Amarillo but then that was closed down. I then started getting my things through UPS. Also, I do conference calls where someone from Jenny Craig and I would talk about the diet and get my next order ready. The lady that I started with had a problem and was on leave and I got somebody else. I even had a guy talk to me one time. All the people I have talked to have been really helpful in getting me through the program and I have lost 25 pounds. However, I need to step out of the program every once in a while or I'd really go nuts. Outside of the program, I have gained a pound and a half and it ticked me off.

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    Jenny Craig
    Response from Jenny Craig

    Hello Ricky,

    Thank you for your review and congrats on your 25 lbs loss! We are so happy to hear you've had great experiences while on the program and that your Consultant was there to guide and support you to get to your goals. Thank you for your feedback regarding our menu items, we know when you enjoy what you are eating you are more likely to stay on plan.

    Have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed April 18, 2019

    My friend had done Jenny Craig a couple of years back and I looked it up because I've been looking at a lot of programs. I'm 53, so I've been having a lot of troubles with weight loss. I did a few things, but nothing is working. I liked Jenny Craig because it was only food. There are no drugs or any potions and lotions. The only thing that puts me off was the money. It is expensive and that is the only thing that a lot of people say, but I was desperate because my daughter is getting married next month and I had to lose weight. I joined Jenny Craig and it worked well for me, so I am happy. Although the food is frozen, it is still healthy food. I also like that they didn't deprive me of anything. There were some sweets and sometimes, there were carbs. It was very balanced.

    On the first day I went to Jenny Craig, there were two ladies at the branch and location and they were really helpful. The thing that struck me was that most people try and push you up the program and force you to join, but they didn't. They just stated the facts and also showed us the history of it and what exactly it entailed. They were very honest about everything, like the cost and the whole thing. They didn't hide anything. Sometimes, you join something, then you realize, after a while, that you are stuck with it. But Jenny Craig was very honest and open, and I like that. It gave me more confidence.

    My personal consultant was very good and she gave me a lot of confidence. I could talk to her and she supported me throughout and really made me feel that I could do it. The weekly visits were awesome. It wasn't scary because I had done a program before and I would be all stressed out waiting to stand on the scale. With Jenny Craig, I didn't have that fear and it was very comfortable. It was only one week where I didn't lose anything, but my consultant was very encouraging and I had a very easy time. I just lost 20 pounds. I had initially set a goal of 20 pounds because I didn't wanna lose too much for the wedding, but I said I would come back. I can go back and lose 10 more pounds after. If I had followed more strictly, I would've reached this fast. I can eat out and I can still keep up, which was nice because it gives you a perspective of how much you can eat.

    I like the food. It was tasty. I'm Indian and I like spices and I thought I would miss my food. I just eat a little at home, a spoonful here and there. The food is more Italian and now they introduced a lot of chicken food. There is no Indian food but the pasta and the turkey burger is really nice. I don't like a lot of the bread, but the breakfast was nice. All the desserts and snacks were good. I liked them, although it was done in a little less salt and pepper. I would add more pepper because I'm not the picky one.

    What I do when preparing salad is put all the veggies in a bowl and I snack on it at work. I don't use dressing on it. Hopefully, it will be easy. The only disadvantage is the price and that would be the only way people kept away. It is a good program, nonetheless. I have a whole closet full of clothes that I can wear now. I have thyroid, too, so I couldn't lose weight without help, but I was really surprised that this program works so well.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Caroline,

    Thank you for your review and congrats on your success! You are absolutely right, with Jenny Craig everything is prepared and planned out for you. The great thing about our program is you don't have to miss out on some of your favorite meals!

    We are so glad your Consultant was there to help support and guide you throughout your weight loss journey. It is so important that you feel comfortable with how you look and feel.

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed April 16, 2019

    I signed up for a membership online. The next morning I was texted by a rep who then called me. Both sound professional. The “consultant” asked a few questions. “How many pounds do you want to lose? What is your motivation? What is your goal that you want to accomplish?” After answering each, she said she thinks this is a prank call and immediately hung up. I texted the rep who contacted me initially, several times and received no response. I contacted telephone support and was told a manager would get back to me in 24-48 hours. Later in the day I called to cancel the program. I was asked if I wanted to discuss with a manager and was placed on hold for a while. She later said a manager would call back. I find this organization strange. Why would they have a rep hang up on a new customer and not want to rectify it?

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    Jenny Craig
    Response from Jenny Craig

    Hi Thomas,

    We're sorry to hear about your experience. We're going to have a Manager follow up with you regarding your account.

    Thank you,

    Jenny Craig Service Operations Manager

    Staff

    Reviewed April 9, 2019

    I have been on Jenny Craig now for 7 weeks and I have only lost 5 lbs. I do everything exactly like I’m supposed to. I also work night shift so I have to flip my days each week. But another nurse did Jenny and she lost 60 lbs so I’m not sure what’s happening. My consultant said it may be the flip flopping of me working nights but my friend was able to do it.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Susie,

    We are happy to have a manager reach out to you and provide further assistance to get you to your weight loss goals.

    Thank you,

    Jenny Craig Service Operations Manager

    Reviewed April 8, 2019

    I tried multiple times to get information on the program and to get started. No one would help me at all. I was constantly pushed back off on a facility that was of zero help! I just wanted to join and have the food delivered. I had no idea it was such an impossible process to achieve exactly what they advertise is available. Definitely going to look into a different company.

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    Jenny Craig
    Response from Jenny Craig

    Hi Amy,

    We're sorry to hear about your experience. We'd like to have a Manager call you to help resolve your concerns. We will reach out privately.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed April 3, 2019

    I wanted something prepared and I didn’t wanna have to count per instance and think about it. I’ve used Jenny Craig for a solid six months. The people at Jenny Craig were accommodating and super motivating and they gave a lot of education during my first interaction with them. As far as the weekly visits with the consultants, they really kept me on track and they helped me to think about transitioning off it, not only staying. I lost 30 pounds and I kept it off over a year. The food was good and if I didn’t like something, I could swap it out. They also gave me recipes that I could do on my own if I didn’t wanna use the food when I am transitioning off. The quality of the meals was great. I didn't like chili, but I liked everything else. My favorite was the Alfredo with some cheese.

    Jenny Craig was worth the money and the time. The goal was not to keep me on their food the whole time. They had to push me to get off the planned meals and do it myself, which is good. They transitioned me off so that when I am not eating their food, it is not like I am gaining it all back. I just have to keep a consistent diet. I was happy with my experience with Jenny Craig and I tell everybody to do it.

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    Jenny Craig
    Response from Jenny Craig

    Hello Sarah,

    Thank you for your review. We are glad to hear you had a great experience and were able to lose 30 lbs.

    With Jenny Craig you not only lose the weight, but you learn how to keep it off! Our Consultants are there to help coach and get you back on track if you fall off.

    Thanks again and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed April 2, 2019

    The Jenny Craig personal consultant and I hit it off and she was able to make jokes. I also enjoyed all of their meals. The only thing I didn’t care for was their soup, and they had a tuna salad that wasn’t that great. Everything else was excellent considering other places that I have heard about. I lost a good 20 pounds when I was with them and felt better about myself. I stopped last year 'cause it got a little too expensive, but I’m thinking about going back as soon as finances allow.

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    Jenny Craig
    Response from Jenny Craig

    Hello Sylvia,

    Thank you so much for your review. We are glad to hear you had a great connection with your Consultant and lost 20 lbs, that is fantastic!

    Thank you for your feedback regarding some of our menu items, it will be shared with the proper internal teams.

    When you're ready to come back, give our team a call.

    Have a great day,

    Jenny Craig Service Operations Manager

    Staff

    Reviewed April 1, 2019

    The consultants are nice and helpful. If you follow the program it works. I have rejoined a few times. I know if you follow the program, you will lose weight and feel better. I am a vegetarian. I wish there were more meatless options. Any chance there will be in the future? Some of the vegetarian options that were good have been discontinued. A long time ago they had a really good chocolate cake with chocolate frosting. Will that ever come back?

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    Jenny Craig
    Response from Jenny Craig

    Hello Jamie,

    Thank you for your review. You are absolutely correct, Jenny Craig’s structure and routine builds healthy habits and our Planned Menus are an important component of the Program.

    Thank you for your feedback regarding our menu items. I will forward your concerns about more vegetarian items to the proper internal teams.

    Have a great day,

    Jenny Craig Service Operations Manager

    Reviewed March 30, 2019

    I love Jenny Craig; I was one of the original members. Having been on Jenny Craig for a long time; I was very successful on the program. As time has passed, so many of my favorite foods have been eliminated. Such delicious meals as sesame chicken, the chicken fajita was not only a favorite of mine but many of your clients, the chicken salad now has cranberries which I am allergic to. The bottom line is that so many of the foods are spicy; and many people cannot eat that spicy food. When I first started on Jenny Craig; there were frozen meals that had a piece of steak, chicken, etc. It was plain. I know that plans change, but by having so many meals that have a spicy taste to it; it eliminates many people who would want very much to be on your plan. Thanks for listening.

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    Jenny Craig
    Response from Jenny Craig

    Hello Rose,

    Thank you for your review. We are glad to hear you had great results from Jenny Craig.

    I'm very sorry to hear a lot of your favorite items have been discontinued. As a part of an ongoing effort to provide a menu with the utmost variety at times we may revise some of our classic recipes.

    Thank you for your feedback regarding some of our menu items, it will be shared with the proper internal team.

    Thank you and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed March 29, 2019

    I knew I needed to lose weight but I had no idea how to do it. My wife was starting Jenny Craig then and so I thought I'd go with her. I had no idea what I was doing as I'd never done anything like that before nor watched what I ate but I enjoyed the experience. The meals that Jenny Craig had, for the most part, were good taste-wise. There were a couple of things that I didn’t care for, but that goes with everything. When I first started, I thought the servings were quite small, but back then I was used to eating whatever I wanted as much as I wanted.

    The ladies I dealt with were very knowledgeable informative, and encouraging, and my adviser was very upbeat. Doing the program takes discipline and dedication, just like with anything, and with their encouragement during my weekly meetings, it was easy to stay focused and get the program done. Also, I'm cheap and Jenny Craig is expensive so I wanted to be done with the program as fast as I could. I stayed dedicated to the meal plans and took on lots of activities to lose weight faster.

    I started in August two years ago and I did my final weigh-in in February. I was at 248 when I started and my goal was 190, and I lost 60 pounds. My lower back was such a mess before and since losing all the weight and being this active, that pain has been relieved. Jenny Craig helping me change my mindset was also a big thing that happened. Now that I have reached my goal and I'm not tied to Jenny Craig anymore, I'm still watching my calories and staying active. Overall, my experience was fantastic. Their program worked great for me. It did what I needed and wanted it to do. I would recommend them to anybody, and I already have to several people.

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    Jenny Craig
    Response from Jenny Craig

    Hello Ted,

    Thank you for sharing your experience and congrats on reaching your goal, that is fantastic!

    You are absolutely right, our Consultants provide great coaching and it helps you stay accountable. We all need the support and motivation when going through changes in our lives.

    One of the great things about Jenny Craig is you not only lose the weight, but you learn to maintain it.

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed March 27, 2019

    I used Jenny Craig for six months and then, I stopped. I was travelling and I tried to do it on my own but I liked the ease of using Jenny Craig. They do everything for you in terms of food prep and they also tell you how to eat the food because it goes in line with your body’s rhythm. The weight loss consultant that I worked with was always very friendly, warm and very supportive. I financed, they weighed me, talked to me about the program and we went from there. You go in weekly and get weighed to see how you’re progressing. Then, you sit down with your consultant and go over the menu for the next week. If there’s something you don’t like, she trays it out and you take all your food home.

    The meal plan has breakfast, lunch, dinner and snacks. Then, you supplement it with extra vegetables, dairy and fruit. For breakfast, I have a piece of fruit and dairy but I love my skinny lattes. I didn't want to give up my Starbucks, so the consultant found a way that I was able to work it in. She was great. I didn’t think I would like some of the food but I ended up loving it. I like French toast and I love pizza but you get used to portioning it. Also, the desserts were fabulous. The food was high-quality and the only thing that is hard is if you are going out to eat and you can't take your Jenny food with you. So, you have to make decisions and start thinking about what you can have. The consultant was good about helping me figure that out.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Barbara,

    Thank you for your review. We are so glad you had a great connection with your Consultant! A Jenny Craig Consultant is unlike any support you have had before. Our Consultants provide great coaching and tips to keep you on track to reach your goals and it helps keep you accountable.

    Thank you for your feedback on our menu items, it will be shared with the proper teams.

    Have a great day,

    Jenny Craig Service Operations Manager

    Customer ServicePriceStaff

    Reviewed March 26, 2019

    I did Jenny Craig back in 2008 after I had my first daughter. It was the only meal plan that helped me to lose weight and keep it off! I recently signed up again. I was sooo excited because I know the program works. It’s also very convenient for me because I’m a single mom on the go, a nurse, and I work 2 jobs. I really don’t have time to meal prep. I want to lose about 15 more lbs. So I placed my first order, received my food, put it away... and as I started the program, I noticed a lot of the meals were missing! There were no substitutes sent... Therefore, I had to supplement one thing for another and it resulted in me not even having enough food for two weeks and I wasn’t able to follow the program as directed.

    I signed up for the Rapid results. Needless to say, I did not lose even close to that number. I let customer service know... they said they’d just credit my account, and left it at that. They didn’t offer to send me the food right away, they didn’t offer any sort of discount or anything. So I placed my order for the next 2 weeks. This time, I said please no fish/tuna. Well, not only did it take a couple of weeks for them to even get in touch with me so I can place my order (I have a very busy schedule which I made them aware of from the beginning). But when I finally spoke with someone, they had no idea what was going on. Seemed lost. They took my credit card information, charged me for shipping which I wasn’t supposed to be charged for, no one even followed up... and when I received my order, they sent me the fish and the tuna! And I also still had items missing!!

    I’m so frustrated! It’s been a horrible experience this time around! I left messages for customer service, and I even emailed the team lead. She emailed me back saying, "Contact customer service about this issue." That was it! Didn’t care! Although in the beginning when I first signed up, I got an email from a counselor, and also one from the team lead introducing herself and saying in her email... "I’d you need anything, please reach out and I will help you." HA! Yea... telling me to contact customer service isn’t HELPING! That’s called “passing the buck!!” I’m so disappointed, and so disgusted with the way customer service treated me.

    The food is so expensive!!! You would think they’d have top-notch customer service. They used to!!! Years ago! Regardless, I feel like I should be reimbursed for the month of food I paid for... along with a free month of food (since I was missing most meals in each delivery) so I can actually follow the rapid results program!!! Some sort of restitution for the inconvenience and horrible customer service I received! So although the food is great and the program works, at this point, I would NOT recommend it due to the horrible communication and customer service. I don’t have that much time on my hands to be chasing them and playing phone tag because THEY messed up on my order... TWICE! I’m a busy person! I really don’t even have the extra time to write this review but I figured maybe it’d help someone else! Good luck to everyone!

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    Jenny Craig
    Response from Jenny Craig

    Hi Tara,

    We're sorry to hear about your experience. We are going to look into your account details and have a Manager follow up with you.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed March 26, 2019

    I was on the Jenny Craig program back in 2004. And because I knew it would work again, I went back with them. My personal consultants are very encouraging and motivating. They are also very knowledgeable and they offer tips to help keep me motivated. And the weekly visits help keep me accountable because when I'm going in, I know that I'm going to weigh in and there are times when I may have maintained my weight or gone up a pound or two. It's critical to keep me on track so the visits have been helpful. I've been in the program for over a year now and I'm almost at my goal. So it's even more critical.

    When I was in the program before, I didn't have a set goal. I was just happy and satisfied with the weight loss and I just dropped off. This time, I'm focused to get to my goal because I have a tendency to get close and not get all the way. So far, I like most of the food selections. They're fine. While there are a couple of things that I don't prefer, I'm glad that we're able to substitute. The meal plan is redundant at this point but I add little things of my own to make it interesting while still staying within the plan. People have asked me because they see the weight loss and I've shared with them my experiences with Jenny Craig. They have a great program and it works with me because I don't have to think about what I'm going to cook. The meals are there. And it works for my family because there's just me and my husband.

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    Jenny Craig
    Response from Jenny Craig

    Hello Karen,

    Thank you for sharing your experience, we are glad to hear you saw great results each time.

    With Jenny Craig, your Consultant is there to give coaching and accountability to achieve results greater than you thought were possible. You also get to enjoy delicious meals that are planned out for you so you can start losing weight as soon as possible!

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

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    Reviewed March 25, 2019

    I was a long-time Weight Watchers customer but I didn't feel like I wanted to do that again. So I tried Jenny briefly one time. I I felt like I would get good results but the cost was prohibitive. In this last time that I went on the program though, I felt like it was time to do something. My husband was also on board with it and spending the money. And when you're going to put out that much money, it's a motivation to stay on track. I went on it from September of 2017 through late February of 2018, and I lost about 25 pounds, which was my goal. Since then, I have kept the maintenance thing. I haven't stopped but we had a horrible winter so I haven't done a lot of anything out of town. That shows up on the scale too so I need to get back on the program. I wish the location wasn't so far from where I live but I understand that because I'm in a very small town. It wouldn't be practical to have a Jenny Craig here.

    Nonetheless, I've found it to be a very good experience all the way around. Your whole sense of well-being changes when you do set a goal and meet it. You have the feeling of success and that you look and feel the way that you want to. For a lot of us, your whole sense of happiness and well-being kinda revolve around those things. Maybe it shouldn't. But I can kinda tell that when I've gained weight, my whole personality becomes dimmed somehow.

    I have had very good interactions with my personal consultant. Ana is someone that I primarily worked with and before her, there was one who left the location in Carson and went to Cedar Rapids. She was excellent too. They were very supportive and they really helped with getting me through it. The quality of the food was all very good too. It was tasty and well-balanced. It's not like one of the fad diets where you're going to eliminate one particular segment of food. At Jenny Craig, I didn't give up anything and once people have reached a goal, they are allowed to revert to eating the way they used to. Jenny Craig tries to instill healthy eating habit and yet they recognize that we all want a piece of that little cheesecake that they offer. It's so delicious. I also love their shakes. Those are absolutely delicious. I actually was a yogurt-eater and that's what I do now. I don't use the shakes but I have yogurt everyday.

    It's a positive in that everything that you eat is based on the core of Jenny products. Anything else is typically a piece of fruit or something that isn't very much. For people who have a family, that's probably the difficult part because they have to prepare food for other people in their family. So there are expenses on top of what they spend for their family anyway. That's the only negative thing – the price. Not everybody has the means to be able to afford to do it. I didn't qualify for any of their promotions either. Since I had done it the one time before, I didn't really qualify for anything when I came and did it at this last time. On the other hand, they were able to a small amount off what they were sending.

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    Jenny Craig
    Response from Jenny Craig

    Hello Barb,

    Thank you for sharing your experience and congrats on reaching your goal!

    Everyone deserves to live a healthy life and feel confident in their body.

    With Jenny Craig you don't have to give up some of your favorite meals and you have a dedicated Consultant to guide you every step of the way, that's the best part!

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

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    Reviewed March 24, 2019

    There was a Jenny Craig right by my house so I knew I could talk to someone about it. The first time I went in, I inquired more information about it and it was not within my budget or timeframe so I had to skip out of it. But months later, I went back because I was considering in the back of my mind when I was ready for that type of diet. I was not a big fan of the meal plans so I ended up having to get a custom plan because that's the one thing I did not like.

    At first my visits were good, but since my schedule started getting busy and busier especially with travel and work, it became hard for me to come in and especially stick to a diet. I had to stop it because I wasn't seeing much progress anymore and it wasn't going anywhere. Jenny Craig is running a deal for customers to come back, but because of the pricing, it makes me scared to come back.

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    Jenny Craig
    Response from Jenny Craig

    Hello Fritzi,

    Thank you for your review.

    I'm sorry to hear you did not like all the foods. We do allow members to build their own full planned menu by selecting 7 complete days you do like with up to 3 substitutions. You are still losing weight and eating food you like!

    We are currently offering a great special for our returning members, give our Jenny Care Team a call for more information.

    Thank you and have a great day,

    Jenny Craig Service Operations Manager

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    Reviewed March 23, 2019

    My friend referred Jenny Craig to me. I went to the South Kyrene office in Tempe and the interaction with them was okay. But I don't like the installation of the center that much that's why I switched to Phoenix. The weekly visits to my personal consultants went well. But I wish they did not change the personnel that often. There were about three or four sessions and I really liked this person who was attending and she switched. When they switch the people so much, you don't feel the momentum. For motivation, it would be better to keep the same person. Other than that, the food kinda improved and I know I was gonna lose weight with that.

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    Jenny Craig
    Response from Jenny Craig

    Hello Mafer,

    Thank you for your review. We know if you like what you are eating, you are more likely to stick with the menu and reach your goals.

    I'm sorry to hear about your Consultant leaving. I'm sure that was very upsetting, especially since you built a relationship with her.

    Thank you for sharing these issues, I will be sure to forward this to the proper manager.

    Have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed March 22, 2019

    I was with Jenny Craig for 10 months (February 2018 to December 2018). The main rep that I started dealing with was very nice and sweet but she was way too young for me. Then, one day, when I came in, she wasn't going to be my consultant anymore. She could have told me she wasn't gonna be there that day because that came as a shock. I hadn’t met any of the other ones back then so I felt that there wasn't very good communication. This kind of instance happened again and so it gave me a bad taste for the consultant part of the program. But then I liked a couple of other consultants better.

    Then, one of the reasons I got into Jenny Craig was their food. In what I have read online, it sounded like it was real food, not some kind of fake stuff, and good quality. I really liked being able to pick up a whole week’s worth of food in a bag as I didn't have to plan and I found it easy to stick to but upon getting the meals, they weren't as great as I thought they would be. They had way too many additives. Everything has soy and cheese in them, and I’m sensitive to both. I literally gutted it out for almost a year but at one point I couldn't stomach the food so I started picking and choosing more different meals. I lost 24 pounds, but it kinda stopped at about 18 pounds. It was really hard after that. I also had to get the food out of my system.

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    Jenny Craig
    Response from Jenny Craig

    Hello Julie,

    Thank you for your review. I'm sorry to hear about your Consultant leaving, but I'm glad you were able to find a Consultant you were able to connect with.

    With Jenny Craig you don't have to worry about counting calories or points, we prepare everything for you!

    Thank you for your feedback regarding our menu, this will be forwarded to the proper internal teams.

    Have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed March 21, 2019

    A long time ago, I heard about Jenny Craig on social media. My sister and friends had some experience there. My first interaction with Jenny Craig went very well and it was very good with my personal consultant. I set a goal and I was very serious in reaching it. I was there every week and they were very accommodating and flexible in scheduling me. I've been using them for five months and since using their program, I reached my goal within four months. Then I saw them and talked about the maintenance program. The menu plan is good, but I come from the Middle East and we use so many herbs, spices and vegetables that I couldn’t find there. After a while, I started using all the measurements that they give out for 1,500 calories and making my own food. I would recommend Jenny Craig. If people are serious about reaching their goals, it's a good plan and it works.

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    Jenny Craig
    Response from Jenny Craig

    Hello Fahimeh,

    Thank you so much for your review. We are glad to hear you had a great connection with your Consultant and were able to reach your goal in four months!

    You are absolutely correct, our Consultants are there to help coach you and the weekly meetings help you stay on track.

    Thank you and have a great day,

    Jenny Craig Service Operations Manager

    Reviewed March 20, 2019

    I was on JC for over a year, with great weight loss, but BIG downfall. My liver test went sky high, stopped JC and went back to normal. Read a warning that if you eat JC over 3 months your Liver Enzymes is so affected. They definitely need to let people know about this, this is a serious health issue.

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    Jenny Craig
    Response from Jenny Craig

    Hi Claudia,

    While we are sorry to hear about your liver issues, we can assure you that there is no evidence or indication that the Jenny Craig program has any negative effects on a person’s liver enzymes. Jenny Craig provides chef-crafted menus with quality ingredients. Our menu focuses on complete nutrition and helping our members have a balanced diet so they can lose weight in a healthy environment and live life to fullest.

    Thank you and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed March 20, 2019

    I was at a point where I needed to do something, but with working and children I did not have enough time to do meal prep. It had not worked before. So, I gave the Jenny Craig weight-loss program a shot. I started on the program in February 2018 and I'm still currently on it. The first time I met with my personal consultant, it was wonderful. We did once a week visits. Everyone that I have come in contact with at Jenny Craig has been phenomenal. I lost all the weight that I wanted in December and now I'm just doing maintenance. I'm on the maintenance menu plan, so I select what I want and purchase those meals. The quality of the meals that I purchased is really good.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello April,

    Thank you for your review. We are so glad you decided to give Jenny Craig a try! We know life can be busy, which is why we plan and prepare everything for you. Our full planned menus are designed so you don't have to worry about counting any calories or points.

    Congrats on reaching your goal, that is fantastic! The great thing about Jenny Craig is you not only lose the weight, but you learn how to keep it off.

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed March 19, 2019

    I looked at the Jenny Craig email almost two years ago and was inspired by what was in it, the offer at that time and the stories that were on the website. My personal consultant was wonderful and I enjoyed the meals. The pasta ones were mostly my favorite. I met my goal a year ago and went on maintenance and I’ve continued to maintain it. I’ve not faltered. Even on maintenance, I still ate the meals sporadically. Also, I still get Jenny Craig emails and I enjoy doing that.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Jennifer,

    Thank you for your review. Congrats on reaching your goal, that is fantastic! The great thing about Jenny Craig is you not only lose weight, you also learn to maintain your weight loss.

    We're glad to hear you enjoyed the food and had a great connection with your coach.

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed March 18, 2019

    I have been working with Jenny Craig for 14 months. At first, I conversed on the computer with somebody and then, she gave me the broker number and I called. The personal consultant I've been working with is the best. She is not only a consultant but a friend. So far, my goals have been met. I went by step by step. I didn't make a big goal. And I love the meals. I love the turkey and mashed potatoes. I love the enchilada bowl. I love the bars, the cereal, and the scrambled egg for my breakfast.

    Someone asked me how can I eat those stuff. I told that person that if you tried it, you'd see that it's good. Although there are some things that I don't eat, like pork, everything else has been great. My husband loves the program for me and we both tell everybody that Jenny Craig is the best. I've been to Weight Watchers and while I did well, you tend to slide right back into your bad habits. Jenny Craig has the easiest program to follow. I love it.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Karen,

    Thank you for your review. We are so glad to hear you are reaching your goals!

    With Jenny Craig, we make it so easy for you to lose weight as soon as possible. The meals are prepared for you and no worrying about counting calories or points.

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed March 17, 2019

    My friend said he was having success with Jenny Craig and recommended it. I called for an appointment and the first interaction was very positive as well as the weekly visits with my personal consultant. Dealing with my personal consultant has been excellent and I’ve lost 65 pounds. I couldn't have done it without her. I’ve been using Jenny Craig for two years and when I started, I went through each of the weeks that were assigned. Then, once I had gone through everything a couple of times, even when I was close to goal, my consultant let me just pick what I wanted. I liked the quesadillas, but they don't have it anymore. The street tacos and the kettle corn are great, and the lemon cake is good.

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    Jenny Craig
    Response from Jenny Craig

    Hello Nadine,

    Thank you for so much for your review. Congrats on your 65 lbs loss, that is fantastic! We are very glad to hear you and your friend saw great success from the program.

    Thank you for your feedback on some of our menu items, it will be shared with the proper internal teams.

    Have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed March 15, 2019

    A friend of mine referred Jenny Craig to me. At the Jenny Craig here, you usually meet with the managerial staff first. I really liked that their staff had lost some weight years ago. She was a success story herself. When I did Jenny Craig in the '90s, they had this little blonde girl as a consultant who never had a weight issue. But the fact that Jenny Craig has real people who have succeeded on the program themselves, that's relatable and I like that a lot.

    As someone who has dieted my whole life and has a weight struggle on and off my whole adult life, this has been the easiest weight loss plan I’ve ever done by far. It’s almost like weight loss for dummies. I was a big fan of Weight Watchers and I lost a bunch of weight years ago with them. But with Jenny Craig, I like the fact they are more structured. They also have the food available and you don't have to do any thinking. I really like the food a lot. You’re eating things that you like as opposed to kale and grilled fish. They've gotten better too since the early '90s.

    Also, your investment makes you more accountable. When you’re spending money, it makes you do better. I was like the poster child for Jenny Craig last year. I hit my goals and at one point, I was at 70 pounds in about 9 months so I had a lot of success. I’ve been keeping the weight off too. I’ve actually had several people join Jenny Craig as a result of my success. They’re just great here and they check in on you.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Meredith,

    Thank you so much for your review and congrats on meeting your goal!
    You are absolutely correct, Jenny Craig is all about structure and routine.

    We save you time by preparing the food for you. No counting calories or points, and you still get to have some of your favorite foods!

    Thank you again and have a great week!

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed March 14, 2019

    My experience with Jenny Craig has been great. My doctor made a comment that she didn’t wanna keep writing prescriptions if I wasn’t gonna do something about my weight. That was hard to hear, so I called Jenny Craig. Because of health reasons, I needed good dietary food so I asked if their food was real, which was the main thing that made me go with them. I checked with another company and theirs was not. Jenny Craig's food is great. I absolutely love the chicken and rice or the turkey and rice. I detest the squash and I don’t know what went with it. And I couldn't do some of the pasta dishes. I like pasta but that could be improved.

    I lost about two pounds a week and I wasn’t expecting to lose weight as quickly as I did. Within the first couple of months, my doctor noticed immediately and asked how I was losing weight. I said that it was Jenny Craig. She said to keep it up. My doctor told me to lose 50 pounds and I thought that was crazy. Being able to walk was gonna be difficult if I didn’t lose 50 pounds and I didn’t think I could do it. However, within six to eight months, I ended up losing 60 pounds.

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    Jenny Craig
    Response from Jenny Craig

    Hello Natalie,

    Thank you for your review. Congrats on your 60 lbs loss, that is fantastic! We are so glad to hear your health has improved, that is so important.

    Thank you for your feedback on some of our menu items, it will be shared with our internal teams.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed March 13, 2019

    I hate cooking. I know lots of my friends in the meal prep programs right now are trendier. But I am not gonna spend my whole Sunday cooking. So I wanted something already done for me. When I researched the most mainstream ones, like Jenny Craig, Nutrisystem and South Beach, Jenny Craig was the most recommended by reputable institutions. I didn't like my first in-center experience though. She didn't explain things super well but I knew I wanted to do the program so I did it. Then I called the center director and asked for a different consultant the next time I went in. They obliged and the second consultant was wonderful. I really liked her. She was older. I kind of wanted someone in their 30's or 40's, and she was super nice. She definitely helps me. I've also felt more accountable doing the weekly visits. It wasn't always the most convenient thing but it was nice to go in. I felt a little bit more held to task.

    My first round was four months, January through April of 2018, and I lost 18 pounds. Then this round has been three months. I do the pre-fixed meal plan partially because it's cheaper. The preset menu includes breakfast, lunch, dinner and nighttime snack. You also get a granola bar in the middle of the day. You have fruit twice a day and you have veggie twice a day. There are some foods that I love and some foods that I hate but I don't have to think about it. They give me a printed menu. I stick it up on my pantry door and label the day of the week at the top of it. Then in the morning, I look and I know exactly what to pull out of my freezer when.

    The food is not the best. It's not eating at a five-star restaurant every night. But it is not horrible. My favorite one is the cheeseburger. It is not the best cheeseburger I've ever eaten but I love it. Then for dinner, I love the mac and cheese. It's really good. It comes with broccoli and carrots, and I add extra broccoli. I also like the chicken, cheese and mashed potato. It tastes very much like comfort food. I put it over mashed cauliflower as my vegetable so it feels like I had more mashed potatoes. I have to get creative and follow the boards and the Pinterest pages but it's definitely easy to adjust to make it more filling than Nutrisystem or South Beach. That was one of the reasons why I chose Jenny Craig. There were more blogs that had already redone Jenny food to make it different.

    The only thing that I would prefer is if you can either have the sweet snack option or a savory snack option. I would prefer to have a sweet snack every day rather than the popcorn or the ranch snacks. After dinner, if I'm trying not to have a glass of wine, it's easier if I know I get a sweet. But if I luck out and get corn chips, I want my wine.

    Jenny Craig is not a miracle fix and it's not always the best thing. Sometimes you'll go get a piece of pizza and on Jenny Craig, you cannot eat out. Well, you can but it's not recommended. But Jenny Craig is easy and I would recommend to friends. My experience has been positive and besides, Jenny Craig has two different kinds of pizzas, a margherita and a pepperoni, and they're not bad.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Sarah,

    Thank you for your review. You are absolutely correct, with Jenny Craig we save you time by preparing the food for you and it's so easy to follow!
    We're glad that the Center Director worked with you to get a Consultant that best fit your needs.

    Thank you for sharing your feedback on our menu items, it will be shared with our internal teams.

    Have a great week!

    Jenny Craig Service Operations Manager

    Reviewed March 12, 2019

    I joined Jenny Craig last year in an attempt to lose weight. The first several months were fabulous, with great results. I unfortunately reached a point where I could no longer afford a full plan menu, so I reduced the amount of food I was buying and supplemented in ways that the Jenny program taught me. The company asked me to sign a form stating that I was doing this, which I did.

    However money continued to get tight, and I reached a point that I couldn't afford ANY Jenny food, but figured that I'd continue to see my consultant for encouragement. At this point I was notified by a regional manager that if I wasn't purchasing food, I'd have to reduce my in office appointments to about once per month, despite paying for a 2-year membership.

    I understand that the company makes money off of the food that they sell, but if they can't even afford 15 minutes for me each week to try and encourage me, what's the point of even trying to stay on the program? I'm not asking for hours of time each week - just someone to weigh me in and hold me accountable, even if I'm not buying the products. Even when I can't afford the food, I wish I could rely on the company to encourage me, but clearly that membership fee is just a glorified Costco membership giving me the ability to buy food.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Daniel,

    Thank you for sharing your experience with us. We will have a Manager reach out to you soon regarding your account as we would like to address your concerns.

    Thank you,

    Jenny Craig Service Operations Manager

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    Reviewed March 12, 2019

    My sister-in-law had gone to Jenny Craig and she had had great success with it. She had lots of testimonies to the fact that it was satisfactory for losing weight and I decided to give it a try. I stayed with it for a year and it works but you get tired of the same old thing. I didn't care as much for the dry foods and the desserts things. But I liked most of the food, particularly the roast beef and the baked potato. The food is way expensive though. I have not been going and I gained 10 pounds back. I'm not very happy with myself. But before that, I lost 40 pounds and my personal consultant was super too. She had been overweight and she had lost a lot of weight. She could relate.

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    Jenny Craig
    Response from Jenny Craig

    Hello Fern,

    Thank you for your review. We are glad to hear you and your sister-in-law had great success while on the program.

    We appreciate your feedback regarding our menu items, it will be shared with our internal teams.

    Thank you and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed March 11, 2019

    I decided to enroll with Jenny Craig because of my insurance company. They offered a discount and they said that it was one of the only weight loss programs that was proven to be effective. The very first time I went on Jenny Craig, I signed up and then the rep compared my discount from the insurance company to any specials that they had. Then I signed up with someone to talk to. It was good.

    I've been on Jenny Craig twice and the first time was wonderful. I lost 45 pounds so that was awesome. I also changed my eating habits. I ate way more vegetables than I ever did before and I did lose weight. But I gained weight when I was off which is why I went back on. I did lose 17 pounds when I went back on Jenny Craig. But I had three different consultants and the first one was not accurate in the food that she told me. You can go on any weight loss program but with Jenny Craig, the consultant piece and the quality interaction are so important. Being really accurate is so important when really caring about people. The second consultant I had wasn't very nice either and although the third one was okay, by then, I was somewhat frustrated. That was when I left.

    Another issue is that on the second time, I had essentially the same meals and I got tired of eating the same food. I also knew that when I have to go back to eating my own food, you can't get that kind of food out there in the world. It would be very difficult. I was completely dependent on Jenny Craig. So whenever I went off, I gained weight because I couldn't find that food.

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    Jenny Craig
    Response from Jenny Craig

    Hello Beatrice,

    Thank you for your review. We're glad to hear you had great results while on the program.
    With Jenny Craig, we do offer a Maintenance Program. Your Consultant will help you build healthy meals while mixing in the Jenny Craig food.

    Thank you for your feedback regarding our menu items, it will be shared with our internal teams.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed March 10, 2019

    I used Jenny Craig for almost a solid year and I had an absolutely phenomenal experience. I've learned and done a lot of the things, and I've kept the weight off. That's always a good sign. The program genuinely works. You'll have ups and downs but if you keep pressing through it, it comes off. Use the counselor when you're feeling like you can't make it. She can come up with ideas such as making up the vegetable soup. That's really good. So if you're really hungry, you can have a little vegetable soup and you really aren't going to hurt your gain on the program in any way.

    Maryann was my counselor and she was very good. I have multiple sclerosis so setting some of the goals was a little harder for me because I would have to go on steroids and that really messes things up. She would work with me to try to balance that and be realistic in thinking that maybe I didn't lose as much the first time as I would because of the steroids but that I should keep on it. I needed the weekly visits, especially in the beginning. I made them on a Monday because that would make me be better on the weekend, which is when you usually go out to eat and then it's harder to be as diligent, smart and wise. But I don't want to make it good or bad. That's another thing I learned.

    The other thing is to look at the portions. That was probably the biggest for me. Years ago, I had tried Nutrisystem and before I started with Jenny Craig, I knew that I needed something to help me do portion control and proper balance of meals. Now, when I go to a restaurant, I order a six or eight-ounce steak, whatever they have in that range, and as soon as it comes to my table, I cut the entire meal in half. I put it away in the box and take it home for another meal. The reason I don't wait until the end is because I'm usually going out because I'm with someone. Then we're gonna sit there talking. If the food sits on my plate, I will continue to eat it. It's human nature. Whereas if I cut it in half and I've already put it in the box to go home, I can finish what's on my plate and just relax with everybody.

    I started at 215 and I got down to 183 but occasionally, I would dip under. I'm 184 today and I'll be 182 tomorrow. My final goal is to get under 180 but if I don't, I'm not gonna worry about it. I've gone from a size 22 to a size 14. Some people say they have to get to a certain number. But I never really said that. I was looking at how I looked in my clothes and feeling my body and what works for me. And a size 12 or 14, depending on the cut of the pants, is quite fine for me. And they had taken a before thing so now, I need my after picture.

    I have even kept one pair of pants. When I'm having a particular need for the munchies, I get the pants out of the closet and I open them up. This was Maryann's idea. One side of me looks like it could fit in one side now and I say I don't wanna do that again then I just don't eat. I only had one issue with Jenny Craig. They have you eat that little bar they give. But I can't eat that because one of my issues is swallowing. It wouldn't get small enough for me.

    But I liked the variety of the meal plans. They change a little bit each week. However, I'm allergic to onions and that made it a little hard because things that I would have enjoyed, such as the tuna, all have raw onion in them. I'm also not crazy about ravioli but I really liked some of the meat dishes, and you can swap them out. The personal consultant can look at which ones are comparable for what you need for your balance for the day. That worked very well for me.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Sherry,

    Thank you so much for sharing your experience. You are absolutely correct, our goal is not just to help you lose weight, it is to help you learn to maintain your weight loss.
    Having great guidance and support is so important, and we are so glad Maryann was there for you every step of the way.

    I like the pants idea, it's a great reminder of how far you've came.

    Thank you again and have a great week!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed March 9, 2019

    A colleague seemed to find some success with Jenny Craig and when I first dealt with them, the interaction was great. I like the personal consultant quite a bit. I've been in the program for a little over a year now but I haven’t been there in about a month. I’ve been so darn busy with everything and I kinda cooled it off. Plus when you’re moving, there’s an awful lot of expenses going on right there that I just curtailed my Jenny Craig food for the last month or so. But I've found that I can be very enthusiastic now.

    I don’t typically buy breakfast from Jenny Craig though. I have Cheerios cereal, a banana and a cup of coffee. I basically have that same breakfast everyday and I've been having that breakfast pretty much for several years. So I’m okay with repetitiveness. I've found some things to do too. I was always pliable. I always tried something out, picked out which ones I liked and what I didn't like as much. That was enjoyable and all in all, it’s all pretty good quality. We would recommend Jenny Craig and I have. The program quieted a lot of the voices in my head. It's something that's simple to follow that was not going to result in any regret or associated guilt.

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    Jenny Craig
    Response from Jenny Craig

    Hello Richard,

    Thank you so much for your review, we are so glad to hear you had a great experience while on the program. You are absolutely right, with everything planned out for you it makes the program so easy to follow and get to your goals.

    When you're ready to come back, give our team a call.

    Thank you again and have a great week!

    Jenny Craig Service Operations Manager

    Verified purchase

    Reviewed March 8, 2019

    My friend had a lot of success with Jenny Craig. I’ve also heard good things about the quality of the food and the support, and it was what I was looking for at the time. The first interaction with Jenny Craig was good and it was as I expected. However, I did not connect very well with the first person I worked with. I then switched to someone else who I loved. I was quite pleased with the quality of the food. I did some comparison with other programs afterwards and could not stick with them because they were so bad in comparison. I was on the program for four months about a year ago and it was very easy. I lost 15 and I was satisfied. I would love to come back to Jenny Craig but I can’t afford it right now.

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    Jenny Craig
    Response from Jenny Craig

    Hello Martha,

    Thank you for your review. We're glad you and your friend had great success while on the program.
    We are also happy to hear the Center worked with you to get a Consultant that best fit your needs.

    Whenever you are ready to come back, give our team a call.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed March 7, 2019

    My sister-in-law went on Jenny Craig’s program and she did well with it. I was hoping to lose weight, so I decided to join. I went in and the reps at Jenny Craig explained the program to me. It sounded good to me so I gave it a try. I have an awesome personal consultant. She is the greatest and I love her. During my weekly visits, she goes over what my goals are and the challenges I’m gonna face for the week in meeting my goal. She also checks my plan on how to deal with the challenges. I have several meals that are my favorites but I love their vanilla shakes the most. I started using the program on February 1st of 2018 and I’m still on it. It has been a little over a year and I’ve lost 60 pounds. I have recommended Jenny Craig to several people.

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    Jenny Craig
    Response from Jenny Craig

    Hello Jeanne,

    Thank you for your review and congrats on losing 60 lbs so far!

    You are absolutely right, your Consultant will help you create a plan for the week and hold you accountable. Jenny Craig is all about structure and routine! We're glad to hear you enjoy the food and the shakes.

    Thank you again and have a great week!

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed March 7, 2019

    I told Jenny Craig that I was referred by someone but rather than putting down the referral, they put that I was referred by them to the phone call center. Other than that, my personal consultants have been amazing. I love each and every one that I’ve had. I've been on the program for about a year and a half now and working with a dedicated personal consultant weekly has affected me positively as it keeps me on track. It’s hard for me to lose weight in general, plus we vacation a lot, but I have lost weight and the program helps me maintain that. Their meal plan is good and has a lot of flexibility to it. They have one with chicken and cheese, and that's my favorite.

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    Jenny Craig
    Response from Jenny Craig

    Hello Martha,

    Thank you for your review. We are so glad to hear you have a great connection with your Consultant.

    You are absolutely right, your Consultant is there to help you create a plan for the week and get you back on track. Thank you for your feedback on our menu items, we work with multiple chefs to create our meals so you never feel like you are missing out!

    Thank you and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed March 6, 2019

    One of my friends is doing Jenny Craig and she is so successful. She referred me and I went and did like a consultation. They went over the plan and what to do. I felt really good about it so I started last March with them. I tried pretty everything of their meals like their chicken marsala, beef merlot, turkey and wild rice. I always stuck with the plan and never changed any of the meals. The meals are of very good quality and I would recommend it to anyone. I was progressing very well with Jenny Craig and I was almost my goal weight. But a lot of things have been going on and I kinda fell off the plan. I started gaining the weight back.

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    Jenny Craig
    Response from Jenny Craig

    Hello Rachael,

    Thank you so much for your review.
    We're so glad to hear you enjoyed the food, each recipe has gone through rigorous taste testing criteria. I will definitely share your feedback with the proper teams.

    If you are ever ready to come back, give our team a call.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed March 5, 2019

    I really like the Jenny Craig program and I would recommend it to someone else. My mom told me about them. I had a really helpful, knowledgeable, and welcoming consultant. I really like her and that made it easier for me to decide to go with Jenny Craig. I've been with them for a year and three months now. I hit my goal weight after five months and I've been on maintenance ever since. I tried Weight Watchers before and doing it on my own. Comparing with Jenny Craig, the program I have now has the meals ready so I don't have to think about it myself. Their meals include macaroni and cheese, French toast, beef merlot, and chicken pot pie. They're flavorful and there are lots of good variety.

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    Jenny Craig
    Response from Jenny Craig

    Hello Chloe,

    Thank you so much for your review and congrats on reaching your goal! You are absolutely right, Jenny Craig saves you time by preparing the food for you. No counting calories or points, no group meetings, just one on one time.

    Thank you for your feedback on our menu items.

    Have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed March 5, 2019

    Jenny Craig was rated by the US News as one of the best diet programs. I've also seen their commercial where there were testimonials and that people were losing weight. My friend lost weight on it, too. I decided to give it a shot and got a very nice consultant named Tanya. On our initial meeting, she explained all the meal plans and how to incorporate some exercise around with a diet program to see the results. Everything was very clear, so it was very good.

    I met with Tanya once a week and she would do the weigh-in as well as the measurements for my waistline, bust and hips once a month. I also go there to get the food for the meal plan. I started at 152 pounds and went down to 140, then I stopped around December. I was on the program for almost a year. At some point, I wasn’t losing any weight. I had PCOS and insulin-resistance, so I didn’t wanna get anything too sweet when it came to the snacks and desserts. Tanya said it’s not gonna be effective and that I have to make some adjustments on it. I told her I was gonna do the keto and would probably come back to Jenny if I have to.

    I like how convenient it was that I don’t even have to cook anything. I could just heat up the food, eat it, and then work out. So, the same meal all the time. I got the breakfast burrito and the egg scramble bowls. And then, the chicken tacos for lunch - that would be the chicken tender with the fries or the pasta. There were so many other options on there. It's just that there was that point where it may have been that I had to incorporate more exercise or had to adjust maybe the calories for the meal plan. Otherwise, I was very satisfied with the experience. Tanya was very helpful and she worked with me. Even when I had to see someone else because of her day off schedule, they were able to help me. That was very convenient. And when I was out of town, I would be able to see another consultant at other locations. They were very accommodating.

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    Jenny Craig
    Response from Jenny Craig

    Hello Sheereen,

    Thank you for your review. We're glad to hear you had such a great experience with Tanya and the Consultants in the Center.

    You are absolutely right, with Jenny Craig you save time by having the meals planned out for you. No counting calories or points, you just have to follow the menu!

    We hope you are doing well with your health goals!

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed March 4, 2019

    I have tried all the other weight loss program and when I did my own research, I found Jenny Craig. The person who checked me in and who I visited with every week had been amazing. He was the reason that I had a very positive experience. Every week, I go in and weigh in. My personal consultant and I talked about how I did and any questions that I had. My weekly visit was always very positive and I look forward to it because I was successful. I lost 55 pounds which was what I wanted to lose and why I stayed with Jenny Craig. Their menu plan was fine. The desserts were good although the food wasn't that great. But because I was losing weight, it was worth it.

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    Jenny Craig
    Response from Jenny Craig

    Hello Wendy,

    Thank you so much for your review and congrats on the 55 lbs loss, that is fantastic! We're so glad to hear you and your Consultant had a great connection as well as a positive experience on the program.

    Thank you for sharing your feedback on our menu items, it will be shared with the proper teams.

    Have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed March 3, 2019

    My friend had really good success with Jenny Craig that I decided to go with it as well. My experience has been very good. I met my weight loss goal of around 42 pounds in about eight months, and I’ve been on maintenance since May of 2018. I was very surprised about the meals. There has only been a few of the entrees that I truly don’t care for, and my consultant lets me swap those out. The two that I can’t eat come in little pop-top cans, and there’s chicken salad and tuna salad. I have cats and the whole thing reminds me too much of cat food. But overall, I’ve been really happy. My weight loss has been very noticeable, so a lot of people have asked me about it, and I very straightly tell them it’s Jenny Craig. I have recommended many people.

    My only concern has been recently with the second of my reps leaving. I was never told in advance. I just arrived for my biweekly maintenance meeting and was met at the door by a complete stranger who told me that Anne was gone. It felt a little impersonal. All I was told was that the manager doesn’t like clients to know when someone’s leaving. My thought was I’m not a child and in some regard, maybe I deserved to be told. But my consultants have been great. The first one got a promotion within Jenny Craig and the second one recently took a job outside of the company. I’m now on my third consultant and she seemed really kind and friendly.

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    Jenny Craig
    Response from Jenny Craig

    Hello Heidi,

    Thank you for sharing your experience and congrats on reaching your goal, that is fantastic! Thank you for your feedback on some of our menu items.

    I'm very sorry to hear you were unaware of your Consultant leaving. I will forward these concerns to the proper management team.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Reviewed March 2, 2019

    I was on Jenny from April to August and unfortunately was not seeing results as I used to. I felt more hungry. I decided to stop the program around end of August beginning of September. I called the center and sent out a text to my consultant. Apparently, my card was kept on their file and was charged monthly for 7 months without me knowing it!!

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    Jenny Craig
    Response from Jenny Craig

    Hi Yekaterina,

    We're happy a resolution was reached with a Manager. Thank you for taking the time to speak with us.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed March 2, 2019

    My son ended up working for Jenny Craig in California and he kept telling me it would be a good thing to try, so I did. While in the program, I didn’t have to think about what my meals had to be, they were all planned for me. I liked the spaghetti and the breakfasts and soups were all quite good. Also, the consultant was fantastic. She took a look at anything I had during the week I considered a challenge. She always covered things like if I had a dinner out or a party or something like that going on or if I was going on vacation. And she checked if I was pleased with all the different foods or ones to eliminate. Talking to her every week really helped me stick to my goals. I was on it for about half a year and I’ve been off of their guidance for quite a while now and it has stuck. I lost the weight I wanted to lose and I’m in good shape. I've recommended them to quite a few people. I have a good friend on the program right now.

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    Jenny Craig
    Response from Jenny Craig

    Hello Pauline,

    Thank you for sharing your experience, we're so glad you had great success on the program. You are absolutely right, with Jenny Craig you save so much time since the meals are planned out for you.

    Having the weekly meetings help you create a plan and hold you accountable.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed March 1, 2019

    The initial interaction I had with Jenny Craig was informative and sounded promising. My personal consultant was outstanding. She was easy to talk to. I've lost 20 pounds but things got hectic with my husband in December, so I stopped going to my consultant, Naveen, during the month of January. I gained a couple of pounds and I started to go back this month.

    The menu plan is outstanding. It is very easy to follow and it has made life very easy for me. For my entrees, I particularly enjoy the meatloaf salisbury steak. I usually order two or three of those a week. I love the breakfast burritos and the cinnamon cake in the morning with coffee. For my lunches, I love the burgers and the chicken sandwiches, so I'm pretty set in my diet. I was a fast food eater, and the chicken sandwiches and the tacos made it really easy to maintain my preference in diet. I'm impressed with the quality of the meals. They're tasty. I just add a salad and I'm fine. They're very satisfying.

    Even when I finish losing all my weight, I would still eat the food because it's good. Also, I love going to see Naveen. I see her every week. I don't have the room in my freezer to hold the food for two weeks, so I just go in every week and pick up a new batch of food. But I wish there was a way that I can order the food online, so I wouldn't have to go in, like with the Nutrisystem where you just order the food and you get it, and you don't have to go in. Jenny Craig is about 10 miles from my house, so it takes me about 20 minutes to get there and back. So it would be easier if the food just came to my house and I went in once a month.

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    Jenny Craig
    Response from Jenny Craig

    Hello Cyndi,

    Thank you so much for sharing your experience. Having a Consultant like Naveen is so important, we all need that support and guidance when going through changes in our lives.

    You are absolutely right, with Jenny Craig we do all the planning for you, no counting calories or points, and you still get to enjoy some of your favorite meals.

    We do have a Jenny Craig Anywhere option with home delivery and phone or Skype meetings, call our team for more information.

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

    Reviewed Feb. 28, 2019

    I started Jenny Craig 2 weeks ago. I have lost 3 lbs. the first week which is ok. My complaint is: I told my counselor, "I am pre-diabetic and is there a program lower in sugar and carbs." She printed a diet apparently geared toward diabetic. The diet is the same as the regular program minus the bars. My first breakfast the second week was waffles with breakfast syrup. Not acceptable. One of the breakfasts is a Cranberry Almond Barscotti which has 13g sugar, 24g total carbs. This diet is not for diabetics.

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    Jenny Craig
    Response from Jenny Craig

    Hi Jan,

    We're sorry to hear that you were not satisfied with your Jenny Craig experience. Our Jenny Craig for Type 2 Menu is designed by registered dietitians to provide 45% of calories from carbohydrates, 30% from fat, and 25% from protein. In a year long clinical trial Jenny Craig participants had greater improvements in HbA1C as well as triglyceride level.

    We wish you all the best on our wellness journey.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 28, 2019

    Jenny Craig came with high recommendation and since I needed something to help kickstart me, I gave it a shot. I’ve talked with them over the phone and everything was wonderful. They’re very informative and supportive of life and just everything going on around you. My personal consultant and I would have our meetings in the morning, just a conversation. I would give her my weight and she would ask me if I had had highs or lows in the week and if there was something difficult to stick with in the plan or if it wasn’t. I felt that it was easy to communicate and take accountability for everything that I did.

    I stopped in October of '18 as I had met all my goals and I’ve been in an amazing mood since then, which has been great. I had started in June and from June to October, I lost 45 pounds. It was really good. I just started with the food and I had awesome results. After three weeks, I had more energy so then I started a running program, and the combination of the two was very good.

    For the most part, the food was fabulous. There were a couple things that I didn’t really care for but that’s just personal preference. I’m kinda picky when it comes to meat. So I didn’t really care for a lot of the meals that were meat-driven. But their hamburgers and their pizzas were great. They also had a chicken mix that you could put over a salad and I loved that. It's some type of Southwest blend. That was one of my favorites. Everything was just very flavorful and tasty. Everybody kept asking how my diet was going and it didn’t really show like I was on a diet. In terms of the shipments, everything was also on time and it was seamless. It happened almost automatically.

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    Jenny Craig
    Response from Jenny Craig

    Hello Jacee,

    Thank you so much for sharing your experience and congrats on meeting your goal! That is great to hear you noticed your energy level increase after just 3 weeks on the program.

    We are also happy to hear your Consultant was there to help guide and support you on your weight loss journey.

    Thank you again and have a great week,

    Jenny Craig Service Operations Manager

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 27, 2019

    A friend recommended Jenny Craig and I came in, made an appointment, and they sat down and got me started on the program. My consultant, Karen, is great and very supportive. She's very kind, patient, very encouraging, and enthusiastic. We will always look out for my week and say what we got coming up and what obstacles are gonna get in my way, and then we plan for things. I really, really appreciate that. She really helped me think about things and learn how to do this. Right now, I'm transitioning to maintenance and she's helping me with coming off the Jenny Craig food and getting onto my own food and ideas and coaching. I couldn't do it without her. And the progress and results have been very good. I've lost over 80 pounds and I'm doing great. Also, I liked the menu plan and the food. I love the convenience. I'm gonna miss that now that I'm on maintenance. I have recommended Jenny Craig.

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    Jenny Craig
    Response from Jenny Craig

    Hello Colleen,

    Thank you so much for your review. Congrats on your 80 lbs loss, that is fantastic! We are glad to hear Karen is there to support you and help you reach your goals.

    We hope you continue the same motivation and success while you transition to maintenance.

    Thank you and have a great week

    Jenny Craig Service Operations Manager

    Reviewed Feb. 26, 2019

    I must have been one of Jenny's first customers and bought a lifelong membership. It has helped me lose weight periodically when I was having difficulty doing it myself. I must say, though, that when I rejoined recently I was disappointed in how the food had changed. Mesquite chicken and Salisbury Steak used to have a sizable portion of meat, now the meat portions have really been cut back. There is barely any chicken at all in the Chicken Marsala or any pork in the burrito bowl. As I get older I need to eat more protein and less carbohydrate. I get the feeling that Jenny is leaving out meat to save money on the product, which is not the right way to go with the business. Don't sell me a bunch of sugar and carbohydrates, please. This recent change in plan seems to rely on the customer to provide the protein in the Greek yogurt and cottage cheese that one has to buy oneself.

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    Jenny Craig
    Response from Jenny Craig

    Hi Anne,

    Thank you for your feedback.

    We can assure you that we are not cutting back on anything. Food quality is very important to us, if you ever feel like an item is lacking anything please report this to your Consultant so we may investigate. Jenny Craig provides clients a nutritionally balanced diet that promotes healthy weight loss. Your Consultant will be happy to help you with adding more protein to your diet if you have specific needs.

    Thank you again for your feedback and have a great week.

    Jenny Craig Service Operations Manager

    Reviewed Feb. 24, 2019

    We’ve been on the Jenny Craig program for about a year and have both achieved satisfactory results. Decent but not phenomenal. But it’s a good program that we have both recommended. Our problem is that not once in that year has JC done any customer surveys of any kind. The menu changes and good food is replaced with something less appealing. Now I can understand making changes but why is the customer never surveyed at all? The longer we’re on it the more it begins to feel like a “This is the program, like it or leave” philosophy.

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    Jenny Craig
    Response from Jenny Craig

    Hi Dan,

    Thank you for your feedback. At times we do change items to keep variety within our menu and stay on top of popular food trends our clients want to see. We understand that everyone has different tastes they like however, we always strive to provide the best quality and variety of food to our clients. We can assure you our food does go through several taste test panels prior to making it to our menu. We appricaite feedback from our clients and often things do remain on the menu or are brought back because of client feedback.

    Please feel free to share your feedback at anytime with our team by emailing us. We're happy to hear that we have been able to help you achieve your health goals.

    Thank you and have a great week,

    Jenny Craig Service Operations Manager

    PriceStaff

    Reviewed Feb. 2, 2019

    Hmmm, 2 lbs. in 2 weeks?? Spent close to $400 for 2 weeks food (including groceries like fruit, veg and dairy). I hardly think 2 lbs is successful like my consultant says, that I should be proud of myself?? Why so I can spend another $400 for maybe another 2 lbs. She never even asked what my activity level was and asked if I had followed the diet to the letter!!! Um, yes... I am a grown adult. I know how to read a menu plan and why would I cheat for this exhorbitant amount of money. Microwave meals mostly and a lot of it was mystery meat. I did not feel I was eating healthy other than the fruits and veggies I bought myself. I do better on my own diet. All this is is portion control, 1200 calories per day. You can do this on your own for 1/4 the cost and much healthier!! Bye Jenny. I'm having a Lean Cuisine for $2.00 on sale.

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    Jenny Craig
    Response from Jenny Craig

    Hi Carolyn,

    Thank you for taking the time to speak with us so we may address your concerns.

    Thank you again,

    Jenny Craig Service Operations Manager

    Customer Service

    Reviewed Jan. 27, 2019

    This is my second time doing Jenny Craig. I started back in May of 2018. I am currently down a nice amount of weight, but have been struggling with weight coming off the way it did to begin with since September. I have been seriously slowed down and losing motivation because the weight just stopped coming off like it had been. About 3 weeks ago, I finally asked my consultant if I should be lowering my calorie intake soon, as we do on Jenny Craig when we hit certain weight loss goals, and it turns out that my calorie intake should have been reduced 37 pounds ago in my weight loss.

    That was way back in July and it is currently January!! I am very upset... This could be a big part of the reason my weight loss has slowed so much. I have gone through emotional distress and paid nearly $150 a week for weeks on end and I had no idea I was eating too many calories for so long... Called Jenny Craig, they will do absolutely nothing about it at all!!! They are rude and they could care less about me.

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    Jenny Craig
    Response from Jenny Craig

    Hi Heather,

    Thank you for taking the time to speak with us. We will private message you with our contact info should you need assistance in the future.

    Thank you again for your time.

    Jenny Craig Service Operations Manager

    Price

    Reviewed Jan. 24, 2019

    I have been a Lifetime member of Jenny Craig since 1997. Initially the food was so good I didn’t mind the price. Over the past 20 years the quality of the food has increasingly diminished, and believe me, I have eaten a lot of JC food. The Salisbury Steak used to be served with roasted red skins. Now the potato has been replaced with watery tasteless mashed potatoes. Horrible! The Salisbury steak used to be a nice thick tasty portion. Now it is thin and tasteless. The Macaroni and Cheese, the Chicken Fettucini, the Meatloaf are now barely acceptable. All of the dishes containing chicken are terrible.

    The chicken is rubbery and tasteless! What is happening, Jenny? My turn to low calorie low-fat meals are now barely edible. Everything has decreased while cost continues to increase! THIS IS A PLEA: PLEASE JENNY... BRING BACK THE MEALS WHICH MADE YOU GREAT! Please do not continue on your horrible downhill journey!

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    Jenny Craig
    Response from Jenny Craig

    Hi Ruth,

    Thank you for sharing your concerns. Food quality is very important to us. At Jenny Craig, our meals are chef crafted with premium quality ingredients. To keep our menu fresh and full of variety we are consistently introducing new items. At times, we do renovate existing items to introduce new flavors and stay on trend with what our clients want.

    We're sad to hear you did not like the items mentioned, we'll make sure to share your feedback with our internal team. Thank you again for your feedback.

    Have a great weekend.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Jan. 4, 2019

    I used Jenny Craig 15 years ago and then, a friend referred me. I liked the way that the plan was set up. It was easy and they were very organized with the food. There was no measuring and no counting. Currently, the consultant gave me the information that I needed to make sure that I could follow the plan correctly. I like to know how and why, and she gave me all of that. I liked the girl that I had for eight months but she left. She got to know all about me and knew what my issues were as well as my hotspots. I have a new girl and she started with me in the last four months. She was getting on board. Switching consultants was difficult because I felt I had a personal relationship with the first girl, and I’m working on it with the second girl so, it was hard for me at first.

    Utilizing the menu plan doesn’t give me the flexibility to go off plan so, I like that. It figures it all out for me because if I had to choose everything myself, I would eat mac and cheese all day and every day which would defeat the purpose. I’m on a Type 2 plan, so I try everything once that’s on the plan and if I don’t like it, I sub it out the next time. I don’t like the soup and I don’t eat fish. I thought I would love the pasta, but I didn’t. I didn’t care for some of the food at all but most of it was very good. I like the meatloaf and mac and cheese. For breakfast, I like the scrambled or the omelets. Those are good because I like anything sweet.

    The quality of the meals are good and they come packaged with the information on them. Since using Jenny Craig, I have lost 47 pounds and I have met my goal weight. I have reduction in some of my medications and my A1C is much lower. I feel better and I wanna move more. Jenny Craig requires some self-control on your own part but it sets you up for success. You just have to follow the plan.

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    Jenny Craig
    Response from Jenny Craig

    Hello Karin,

    Thank you for your review and congrats on the 47 lbs loss, that is fantastic! You are absolutely correct, Jenny Craig’s structure and routine builds healthy habits, and our Planned Menus are an important component of the Program.

    We hope you are doing well maintaining your weight now that you have met your goal.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 30, 2018

    I had tried Jenny Craig six years ago and I did it for about a month and it worked really well at the time. I started going back in June and they’re great to work with. However, I’m not the typical client and I don’t like to go in there and weigh. They really would like me to, but when I first started, I had a boot on because I broke my foot and in no way, I could take my boot off. Still, they were good and I’ve lost 40 pounds since. After I did the first four-week plan, I lost 15 pounds in that so I really stuck to it. I’m a little bit independent and it’s my commitment to lose weight. Jenny can be there to support me, but they can’t walk me to their table so I go in and order whatever I wanna order, which is good for me. I don’t follow any food plan now. But it’s really great to work with them because I can do that. They know I’m making progress.

    My husband and I are retired so we travel a lot. I set goals for myself in between trips. We had a big trip in July and we were gone for two weeks. I didn’t go on a diet during those two weeks. Then we had another trip on the 1st of September. Overall, since before Thanksgiving, I have not been trying to diet and I’ve just been trying to maintain. I still go and get the Jenny Craig food, but I don’t eat that at every meal. I might eat it once a day or I’ll try to eat that when I’m trying to eat my breakfast every day. Or if we go out during the day, I try to come home and have just that for dinner.

    Jenny Craig has really good food and the main thing I like about is it’s so convenient. It’s like a typical frozen food, but it’s fresher than anything you get in the grocery store. I’m a designer and I still design about three days a week. In the days that I go to the design office, I always take my Jenny Craig food because if I don’t, I’m too tempted. There’s always people bringing in pizza or hamburgers. Jenny Craig's meals are convenient to take with you to work. It’s also convenient when you come home, you’re tired, and you pop one of those in the microwave. It tastes good and there is not a lot of salt in it. Jenny Craig has been awesome for me. I’m 67, so it dawned on me at one point that I’ve gotta do this. I’m getting to the point where if I don’t do it now, I’ll never do it. I’ve had people tell me I look 20 years younger and it's been a great booster for my ego.

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    Response from Jenny Craig

    Hello Linnie,

    Thank you for your review. Congrats on the 15 lbs loss in your first four weeks, those are great results! You are absolutely right, with Jenny we plan your meals out for you so you won't have to plan or track anything, it's so easy to follow. We're glad you enjoyed the food and hope you are doing well reaching your goals!

    Thank you and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 30, 2018

    I knew people that were on the Jenny Craig program and it sounded good. It got me enticed so, back in the mid 90’s, I joined as a lifetime member. I’ve been a member for 20 years and it has never worked for me before the way it worked last time due to the Rapid Results. When I first began my journey, my mom had just passed last September which was a big wake-up call to get healthy. So, I started exercising starting last October. In January, I wanted to kickstart it and I came into Jenny Craig. I knew I could trust them because I used them before. I never made it to maintenance before but I knew that they had something. They told me about Rapid Results so, I started doing it. It was a big lifestyle change. I had to have new habits and new food. I had a lot of cravings at the beginning. It was difficult but they were able to coach me through it.

    The consultants were very warm and helpful because I had some challenges. I got sick a couple of times and they had some good ideas about what to eat when I was sick, and what to eat when I had cravings. Lydia and Renee were amazing. They had great ideas, tips and tricks and so, I was able to do it. After six months, I lost the cravings. Then, at 11 months, I hit my maintenance and my goal which was going to the Bahamas and having a beach body. I’ve been doing weekly but I just transitioned to bi-weekly.

    Jenny Craig has great food which was why I wanna keep going and buying it. I love the chicken ranch melt, the chicken teriyaki bowl, the Philly, chicken carbonara, ham and swiss baguette and the cheeseburger. I also like the chocolate cheesecake and all the snacks like the cheese curls, the cheese crisps and the tortilla chips. The ranch snaps are good and I like their shakes and bars. I kinda stopped eating the breakfast from them because I was able to find breakfast that are comparable in the grocery store.

    It took a long time to start this new habit. It took me six months to get to where I had no cravings. In the beginning, I couldn’t sleep all night. I’d look at my clock every hour and think about when I can eat again. You have to stick with it, go to the consultations, eat the food and follow the directions. If you do all that, it will work. I’ve been telling my friends about Jenny Craig and I had a friend that joined. It was a big investment but it really works.

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    Jenny Craig
    Response from Jenny Craig

    Hello Nicole,

    Thank you for your review and congrats on meeting your goal! I'm sure that was such a great feeling to have the confidence and be comfortable with how you look. We're so glad to hear Lydia and Renee are there to support you through your journey.

    Have a great day!

    Jenny Craig Service Operations Manager

    Reviewed Dec. 29, 2018

    I really liked the programme but for me personally I had terrible constipation, I did tell the councilors but was told to drink more water, unfortunately that was not the problem. When I stopped I went immediately back to normal, no problems with constipation, sadly for me the programme did not work. I lost weight, did well but it wasn't worth the awful constipation.

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    Jenny Craig
    Response from Jenny Craig

    Hello Patricia,

    Thank you for sharing your experience. I'm sorry to hear you felt that way. Sometimes when members are starting our program it may take their body some time to adjust to the change in diet. Our Consultants also provide tips to help overcome these. We hope you are doing well with your weight loss goals!

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase

    Reviewed Dec. 29, 2018

    We've tried several other programs, and Jenny Craig's seemed simpler and easier to go through. It also seemed like something that was appropriate for us. The weekly visits really put us in the right frame of mind to keep going and get us back on track if we've gone off. We'd go over what went right or what went wrong that week, and that makes it easy to try and lose weight. With the program, my mother and I were definitely losing weight but it also kept us feeling like we weren't starving ourselves, so it was great. The food was always edible. The meat lasagna was good, and so was the hot oat meal for breakfast. We also loved the dessert and we couldn't get enough of it.

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    Jenny Craig
    Response from Jenny Craig

    Hello Emily,

    Thank you for your review. You are absolutely correct, whenever you have events or challenges our Consultants are there to keep you on track. We're so glad you and your mother were getting the results you wanted and that you enjoyed the food.

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 28, 2018

    When I started years ago with Jenny Craig, they were the closest thing near me. Then I restarted back up with them a couple of times and this time, I've been with them for about 8 months. The program works for me and my interactions with the personal consultants have all been really good. They are attentive and they tailored things to my needs. I have some allergies and whatnot, so they worked with me on that.

    I’m on maintenance now. Usually, it’s whatever I want but they maintained me out. I did 4 weeks then 3 weeks, then 2 weeks, and then 1, and now it’s just once a month. My food favorites are the cheeseburger, lava cake, and most of the desserts. The quality of the meals is fine and does the trick. It fills me up and I stay full. For the most part, I’ve gotten to the goal that I wanted to get to every time I’ve gone on. It took me a couple of years to gain it all back, but then I could get it all back off again within a few months. So, I appreciate that.

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    Jenny Craig
    Response from Jenny Craig

    Hello Kate,

    Thank you for your review and congrats on reaching your goal! We are so glad to hear you had a great experience with the Consultants and that you enjoyed the food. We wish you the best as you continue on your maintenance journey.

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 28, 2018

    I came across Jenny Craig 15 years ago and I’ve been with them on and off. When I’m using the program, I would see great progress and typically, I would lose 2 pounds a week if I stick with it. The reps were good but some were better than others. Sarah, my most recent, has been great. She is very non-judgmental, supportive, able to work around when I have things going on in my schedule, easy to talk to and good to work with. Also, I love the food. A lot of times, the menu plan would depend on what else they have going on but the ease of use is worth it when I’m ready to be in 100%. I’m not typically a big breakfast eater, but I’m always happy to eat the Jenny Craig breakfast meals which are my favorite. If I’m trying to do something a little less expensive, I typically go to Weight Watchers and prep my own meal. However, timesaving-wise, I love Jenny Craig.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Melissa,

    Thank you for sharing your experience with us. We are so glad to hear you saw great results when you were on the program and that Sarah was there to support you. You are absolutely right, with Jenny Craig we save you so much time by preparing the meals for you.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Price

    Reviewed Dec. 27, 2018

    I liked the convenience of not having to figure out what I was gonna eat and Jenny Craig offered a good variety. I prefer the frozen foods because they taste better. My options were also limited because I don’t like a lot of foods. There were also a couple of things that they changed while I was in the program that I didn’t really understand. The macaroni and cheese was one of my favorites. It came with carrots and green beans but then they changed it to broccoli and carrots. It seemed like most of the vegetable options were broccoli though, and if you don’t like broccoli, the green beans was a good option with the macaroni and cheese.

    Also, I never really felt a connection to the personal consultant. Basically, we would weigh and she would take my order. There wasn’t much else beyond that. I would have liked a little more encouragement though. There were times that I was frustrated and it didn’t seem like there was much support. I felt like she needed to get through the appointment to get to her next appointment. I’m not in the program anymore but the reason I stopped was purely financial. I wouldn’t recommend it to a lot of people either because it is pricey. But I was happy with the results. I had been on the program before and although I was not as happy with the results this time as the first time I did it, I’m also older now so it would take longer.

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    Jenny Craig
    Response from Jenny Craig

    Hello Dawn,

    Thank you for your review, we're glad to hear you got results when you were on the program. I'm sorry to hear you did not have a connection with your Consultant, we are always able to schedule you with someone new to get you the support you are looking for. If you ever do decide to come back, give us a call at 866-706-4042 and we would be happy to help!

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 26, 2018

    I have fought my weight my whole life. Ten years ago, I read Valerie Bertinelli's book and I signed up with Jenny Craig. At that time, I lost about 35 pounds and it was all good. But it was nowhere near my goal. Then, I was driving to Columbia, Missouri which is about a 30-mile drive. A center opened up in Jefferson City, and I started coming here. At first, I got hold of a counselor that cared more about herself than me, and it was frustrating. But six months ago, I'm back with another gal who has been there before and who I really liked. In addition to that, I'm not bored with the food. It's easy. I work a lot of hours at my job, and I'm able to manage what I'm doing. With where I'm going, I'm not gaining weight. In fact, I'm maintaining it through the holidays with the expectation that I'm gonna get started again.

    Since I've been meeting this gal weekly, I just order the food. I saw a lot on their menu while I'm in the center with her and she goes and packs it for me. It's been very convenient. And for the most part, I like their meals. Although some of them I'll try once but I won't probably eat again. The folks who are doing the development of the new products are more in tune with what's going on today. And I'm a pretty picky eater. For instance, when I have the Carbonara, I'll put the peas out because I don’t eat peas, but then I will eat something else.

    Other than that, I like the gals at the center and they're not trying to tell me something that they don’t understand. Part of my issue before was with a little gal who had never had to diet in her whole life and she's telling me what I needed to do. I don’t have that now. I have people who are fighting the same battle and they understand where I'm coming from. And so, that has been helpful as well.

    But overall, the flavor of the food is better and so is the volume. Also, the variety is better than it was. Then I have the ability to choose tortilla chips and that’s something that I needed in portion control because otherwise, I would eat the whole bag. So a lot of good things that have happened over the last few years at Jenny Craig and because of this, I would recommend them to everyone.

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    Jenny Craig
    Response from Jenny Craig

    Hello Holly,

    Thank you for your review. We are glad to hear you are having such a positive experience with the program. You are so right, it's important to have a Consultant that you can relate to and feel comfortable with. We're glad you enjoy the food and hope you are doing well.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 26, 2018

    I tried Jenny Craig's weight loss program and I liked the food and lost weight. I'm a lifetime member and I've been a long-time member with them over the years. In my first time with them, I had a counselor that I talked to and it was easy to make a commitment. I had good interactions with my counselors. They gave helpful advice and I saw them every week. Those weekly meetings keep me on track and I currently have a very enthusiastic person who helps me. I really like my primary consultant, Connie. She is cheerful, upbeat, and easy to talk to

    Since being on the program, I was losing weight consistently from April through the end of July and I lost 35 to 40 pounds. Then I went into a plateau wherein my weight stabilized and I had a hard time getting past that. Then the holidays came up and I'm hoping to get back on the weight losing track and follow the program consistently beginning in January. When I'm starting again on the program and have good dedication, it's easy for me to follow. But I've noticed that I lose my enthusiasm after about three months and I have to reestablish my commitment to the program. Maybe another menu set or some kind of rewards program or reduction in cost would be helpful in keeping me enthusiastic. I got $120 off and that was $10 a week, but then that ended and is something that could be extended.

    I like their menu plan very much. I go on the diabetic plan and it's very good. I don't have those little bars that they provide, but I feel that their menu plan is very healthy. Throughout the day, I have breakfast, lunch, and dinner. I also have some healthy snack and a lot of times this is spring cheese, which is protein and is like cottage cheese. As for the dinners, I've had chicken carbonara and I love the meatloaf. The macaroni and cheese is a lunch that I really like. I also like the little baguette sandwich. For breakfast, I like the waffles and the French toast. I really like the little frittata, but I try to follow the menu. So far, the quality of the meals that I've purchased has been very good.

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    Jenny Craig
    Response from Jenny Craig

    Hello Mae,

    Thank you for your review. We're so glad to hear you are losing weight and enjoying the food. You are absolutely right, the weekly meetings with your Consultant help keep you accountable.

    I suggest speaking with your Consultant about different program and menu options we have that would work for your weight loss and budget. You can also give us a call at 1-800-536-6922.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase

    Reviewed Dec. 25, 2018

    We always thought the food at Jenny Craig was really good, and I still think so. Going in every week was good at first, but now I don't go every week 'cause I've lost close to 40 pounds. I still wanna lose some more, but I go in and just choose some of the food I want to take to work with me for breakfast and lunch, and it's a huge help.

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    Jenny Craig
    Response from Jenny Craig

    Hello Heidi,

    Thank you for your review. Congrats on the 40 lbs loss, that is great! We hope you are doing well with your health goals. Feel free to give us a call at 800-536-6922 if you need to get back into the Center.

    Have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 24, 2018

    A friend of mine got into the Jenny Craig program, and she lost a lot of weight and then I joined. The first time that I went, the people were friendly and they explained everything very thoroughly. I was clear on what the program was and what the expectations were. I love my consultant. He makes the visits comfortable and a good experience. Every question that I ask, he's able to answer to my satisfaction. Also, I love their meal plans. Their portions are okay and with it, I don't have to think. I just go in, select and take it home. I put it in the microwave and I don't have to cook. Their food was always good but it is much better now. I like that they periodically change the menus. The only thing that I'm not too keen about is the food that is not frozen since I prefer frozen food. Nonetheless, I recommend them to everybody. They're fantastic and I keep coming back in.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Carmen,

    Thank you for your review. We're so glad to hear you have a good connection with your Consultant, it's so important to have support while going through any big change in your life. You are so right, with Jenny Craig we save you so much time by preparing the food for you. Hope you are doing well with your progress!

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 23, 2018

    I did Jenny Craig once several years ago. You go and make use of their service, which is to help you lose weight, and then, when you don’t need to lose any more weight, you go on maintenance and you leave. And then, years later if you need to, you come back. Most diets aren’t completely effective but Jenny Craig is a very effective program for a lot of people, and I'm one of the people that it helped a great deal.

    It's a good balanced program, which is very helpful. They’ve improved the quality of their food and I like it very much. It was very easy for me to effectively use their program because the food is so good, and appealing. Their food is high quality and varied. For other people dieting is not effective unless they make their own food but for people like me who is busy, Jenny Craig is very effective. I started online and then I switched over to going once every two weeks to one of their centers and interacting with them personally. I have recommended them to friends.

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    Jenny Craig
    Response from Jenny Craig

    Hello Lynne,

    Thank you so much for your review. We're glad to hear you had success when on the program. You are absolutely right, we save you some time by preparing the food for you. No counting calories or points, no group meetings, just dedicated one on one attention.

    We hope you are doing well with your weight loss goals.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 22, 2018

    I've been with Jenny Craig for years and I'm very happy with them. I went with them because I liked the results and they have a very easy weight loss program. In addition to that, My first Jenny Craig meeting turned out to be very good and the personal consultant I have for the last two years has been wonderful. She became a good friend. We talk about the week I had, like if I had any problems or anything she could help me with. If I have upcoming things like weddings, we talk about how I can best handle them. Then I get weighed and then we can then talk about it and see if it was satisfactory or what I could have done better. We also talk about my food. We've been going for two years and I've never missed a meeting except when I'm in Florida or when I'm sick, so I see her every week. As a result, I've lost 46 pounds and 26 inches in six months. And I've kept it off for a year and a half now.

    Other than that, the meals themselves are very, very good. And although I don't eat eggs since I'm allergic to it, I love the French toast. I also love the Philly cheese steak and the butternut squash ravioli. I like the lasagna too. There's a lot that I really like. I'm on maintenance, so I can pick what I like and I do it every week. The people that are the regular plan have a set thing for the first few weeks to help them really lose quickly. But for me, I pick what I like.

    I eat regular foods during the week and I mix it. I love the cinnamon coffee cakes. That's probably one of my favorite desserts. They have lava and lemon cakes. That's what I look forward to as my treat at night and I don't look for other things because it's really satisfying. I have no reservations about Jenny Craig. In fact, I was on one of Jenny Craig's success stories. I'm 63 and nobody really believes that it's me since I look at least 10 years younger. We have a wall in there and they have the before and after pictures. The first thing that people notice is that we look so much younger.

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    Jenny Craig
    Response from Jenny Craig

    Hello Karen,

    Thank you for your review. Congrats on the 46 lbs loss and keeping it off! We are so glad to hear you had a great connection with your coach and that you liked the food.

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 21, 2018

    When I first walked in to Jenny Craig, I was very taken aback because it wasn't professional. But now, it seems they got rid of a lot of people. And I love my representative. It helps knowing that you have to go once a week. I have a lot going on here so I can't even concentrate. That way, you have to be accountable. There are good days and bad days even with that. It's like for a drug addict, there are times that it's hard. You have bad days where you go off the wagon but things happen. Now, it's holiday and you have a lot of company so it's a little difficult. But I know I have to do this. It's good for a while but then I went off and things came up. But I have to weigh everything.

    I like the fact that the food, the breakfast, the lunch and the dinner, are all set up for you. So I just take it out of the freezer, warm it up and call it a day. I can't be bothered making special food and the quality is good. I'm very minimal about the foods that I eat. I eat the same thing everyday so I order the same thing every single week. I like the the cinnamon rolls, that bagel, the chocolate muffin and the bacon sandwich. Then for lunch and for the dinners, I like the hamburgers, the baked potato and the chicken carbonara. There are some things that could be a little bit more though. For instance, they have spaghetti and meatballs and lasagna. They should make the chicken parm too. They also have bars and a lot of desserts though. I like the cupcakes and the lava cakes.

    The portions are great but it's like anything else. If you put a bowl of spaghetti in front of you, you're gonna eat the whole bowl if you're an addict. I eat the whole thing but I'm always hungry so I try to drink water. I'm not 500 pounds. But we addicts love our food. With Jenny Craig, the food is always in proportion to what they think you should eat and the number of calories in a day.

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    Jenny Craig
    Response from Jenny Craig

    Hello Amy,

    Thank you for your review. You are absolutely right, the weekly meetings do help you stay accountable and your Consultant is there to get you back on plan when you fall off.

    I would be more than happy to forward your feedback about new items to our Food Development teams.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase

    Reviewed Dec. 20, 2018

    It was convenient to work with Jenny Craig since the food were prepared and everything was planned for you. My consultant was the best ever and the weekly visits kept me on track. When I was on the program, the results were very good. The quality of the meals was good, some more than others, but they were seasoned. The chicken and the breakfast were really good, and the turkey burger was good as well.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Kristine,

    Thank you for your review. We're glad you saw great results when you were on the program! You are absolutely right, at Jenny Craig we make it so easy to start losing weight by planning and preparing the meals for you.

    We're glad you enjoyed the food, the Turkey Burger is one of our favorites as well.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 19, 2018

    I connect with my personal consultant at Jenny Craig. I have tried others in the store I'm going to and she is the best of them. But there were times that she did not provide the support or the assistance. I haven't had as much support as I had hoped for, and this is not a knock on the woman I see all the time. I've successfully done Jenny Craig before. I'm a returning member, and this time around, every time I discuss with my personal consultant my frustrations and concerns about having some kind of a social activity, she tells me that Jenny Craig doesn't allow me to eat off the plan. I keep telling her that that is not realistic. We all have a life and responsibilities, and I've got to be able to incorporate both, so I asked here to help me. But she just told me that that's not what they do.

    The last time I did the program, I was encouraged to eat out. I was told how to do so successfully. I was even told to have a glass of wine if that would help me. But this time, there's no allowances or leeway. I find it to be a flaw in the program and a flaw in the training of their people, and then ultimately a flaw in the success of their members. It would be best if the plan and the training incorporated how to have a life with Jenny Craig in it rather than this very ridiculous and restricted routine of, "You gotta sit in the house and eat all your meals."

    I've been on the program since April 9th, and my result has been good. It's taking me a very long time. Once every six weeks, my Jenny Craig consultant gives me some kind of a motivation, but other than that, week to week, I'm on my own. I'm thrilled that I've lost weight. However, in terms of Jenny's assistance, I did all the heavy lifting. I'm not thrilled to a lot of the food choices. When I first started, I was told that I had to eat the 2018 menu exactly as it was printed. I didn't like the majority of the food choices, and I didn't wanna spend my money on food that I wouldn't eat. So I would just buy the foods that tasted good to me. But then I was told that I was not sticking to the plan, so I'm not gonna lose weight. But I did lose weight.

    The menu was largely a southwestern flavored menu. It's spicy, it's tacos and fajitas and burritos. I live in the northeast, and we don't eat like that. I've had these complaints with Jenny Craig before. I have called before when I did this in 2006. I ate one meal in 2006 because there was only one choice that I found tasty. Unfortunately, they don't listen to the consumers who live in other parts of the country. But the turkey and wild rice is pretty good. I like the grilled chicken teriyaki, the broccoli and cheese stuffed potato, and the fish and chips is okay. I can tolerate the spaghetti and meatballs, and the lasagna. For breakfast, I only like the carbs. I buy the cinnamon buns, the coffee cake, the chocolate muffin, and the bagel. I live in New York. This is what Yankees eat.

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    Jenny Craig
    Response from Jenny Craig

    Hello Shari,

    Thank you for your review. Jenny Craig provides the structure of the full planned menus while losing weight. Once you have reached your goal, you do have the option to continue with our maintenance program. On maintenance, your Consultant will help you with the knowledge of how to build meals while mixing in Jenny Craig food so you can maintain your weight.

    I would be happy to have a manager call you to discuss your account.

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 18, 2018

    I joined Jenny Craig back in the 80s. I heard good things about it, like there was food and you added your own vegetable. I had a good experience when I first went into Jenny Craig. The people there were friendly. Back then, we had meetings that I didn't love, but they haven't had this for a long time. I had such a great experience with my mentor. She was my personal consultant and I adore her. Back in the day, she was so much like me. She had a kid in high school like I did, and she was a family-oriented person like me. We just clicked right away.

    I kept on the classic meal plan, where I choose my own food. The breakfasts are my favorite. But as far as individual meals for the other parts of the day, may favorite is the chicken marsala. It's the one that they out too much chicken at, so it's wonderful. I also like the lasagna. There was the new blue corn tortilla chips that really tasted good and I liked it. I thought it had too much salt, but when Barbara looked at it, it didn't have sodium. The food at Jenny Craig had good quality. It's not there to make you maintain your weight, it's there to help you lose your weight. If I'd gone off of the rails, I go back to Jenny Craig and get the weight off. I'm very satisfied with my experience.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Jane,

    Thank you so much for sharing your experience. We are so glad to hear you were able to connect with your Consultant and see great results!

    We're glad you enjoyed the food as well.

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 17, 2018

    I heard about Jenny Craig in 2005. A friend of mine went on the diet. So, I went on that then, and on and off over the years. When they moved out of Chico, I stopped doing it. Then I started again this year, this spring. I decided to go back because it works for me. I had a great consultant named Cheryl. She’s super. Even though it’s long distance, going into the center, it was so good. She was very encouraging and she still calls me once a month. The menu plan is good. I like the fish and chips, the cheesy chicken, and the stuffed potatoes. The soups are okay as well. What I didn’t like was the macaroni and cheese, and butternut squash, not so much. But it’s a great program. I lost 27 pounds. I hit my goal and went a couple of pounds below. And so, I’m just maintaining now.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Melanie,

    Thank you for your review. Congrats on reaching your goal, that is amazing to hear! We're so glad Cheryl was there to support and guide you to get where you wanted to be. That is definitely something you should be proud of!

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

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    Reviewed Dec. 16, 2018

    I used Jenny Craig before and it was successful so I went back. I made a phone call, hit a gal named Karen in their Roseville location and we hit it off, and away we went from there. I got on the program and everything was terrific. My personal consultant and I became close friends. Jenny Craig has dropped my weight to 50 pounds. I used their menu plan and it’s perfect. I entered the contest and I’ve been on their national ads on TV. My experience with them has been terrific. I got to go to Hollywood and it was fun. They’re a great organization and I recommend it to everybody. You just got to find the right consultant and once you do, then you have the confidence in them and they'll help you, direct you and motivate you. So far, they have a good program and I’m sticking with it. The experience has all been good.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Chris,

    Thank you so much for your review and congrats on the 50 lbs weight loss, that is amazing! It is so important that you are confident with your weight. We're glad to hear that Karen was able to support and guide you throughout your journey. That is so exciting you won the contest and traveled to Hollywood!

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 16, 2018

    I went to Jenny Craig about 10 years ago, then I came back about a year ago. And both times, I had an instant connection with my coach or the person that I saw every week. It was wonderful. I've used Jenny Craig a couple of times because it's the only diet I found that I could do again and still enjoy it and stick to it. I felt I was very out of control with portions and I wanted to get that back into a place where I was eating the specific items that they gave me as opposed to trying to figure out for myself. I live alone and Jenny Craig was so convenient.

    With my first consultant, it was important for the both of us to do exercise and keep physically fit. We liked to talk about that each week and how it was an important part of losing weight. I really like the weekly visits with my consultant. It keeps me honest and it keeps me accountable. I'm a Type 2 diabetic and the first time I went, I had to get an okay with my doctor. The last time I came to Jenny Craig, I asked if I could have the form so I could take it to my doctor and I won't have to lose time, but they said that they didn't need to have the doctor's permission anymore. Then, they asked when I would like to start. It has worked out very well that way.

    I like the meals at Jenny Craig. I have been with them this time for a little over a year and I'm planning with my last 5 pounds, but I don't want to declare a maintenance check because I don't wanna start losing what I've gained. I really like the food. There are a couple of meals I don't care for but just two or three out of the whole variety. I love adding broccoli to a lot of the creamy dishes like the carbonara and the frozen ravioli. I love their spaghetti and lasagna, and the turkey burger is my favorite.

    I have a hard time getting people to think that this is the best way to go and I've had other people that decided not to make this choice. I've lost weight and they didn't. Jenny Craig is a good deal especially if you live alone. I figured it might be harder if you had to cook for the rest of your family, but if you're a single person and you're creating your own meals, it's really hard sometimes to decide what you're gonna eat and how much you're gonna make, but Jenny takes that away from you and you don't have to worry about it.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Jane,

    Thank you for your review. You are absolutely correct, Jenny Craig saves you so much time by preparing the food for you. No counting calories or points, no group meetings, just dedicated one on one attention.

    We're so glad to hear you had a personal connection with the Consultants and that you were able to see such great success!

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 15, 2018

    I have been using Jenny Craig's weight loss program and my interaction with them has been great. My personal consultant, Arlene, who's with the Langhorne, Pennsylvania center has become a really close friend and almost like family. She’s wonderful, so I look forward to seeing her every week. I buy their breakfast, lunch, dinner, and snacks. Some of my favorites are the cheesy chicken and potatoes and the fish and chips. I like the ham and cheese baguette. I also like the mac and cheese, but I don’t like the carrots that come as a side dish with it since I don’t like carrots and anything with broccoli. Overall, the quality of their meals is very high and good. Since using the Jenny Craig program, my progress and the results have been excellent. I've lost 75 pounds and have five more to go.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Patricia,

    Thank you so much for your review. We're happy that you enjoy the food, the Fish and Chips are one of our favorites too!

    Congrats on the 75 lbs loss, with your positive attitude the last 5 lbs will come off in no time.

    Thank you and have a great week.

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Dec. 15, 2018

    I've tried other diet things but I like Jenny Craig's food. I also like the whole laugh and share when I go in and talk to one of their consultants. Deborah, the person I had been dealing with, made me feel very comfortable and she gave me the motivation to continue. I've lost about 28 pounds. So, I like going to Jenny Craig because of her. She makes me feel good. Also, the menus are good and the food is excellent. The only thing is price-wise with the menu, it's extremely expensive if you buy a week of food. If you average it out throughout the day, it's not that bad. But when you're on a fixed income, it's sometimes a little difficult to keep up with it. Nevertheless, Jenny Craig works for me and I will tell others to give it a try.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Donna,

    Thank you for your review and congrats on the 28 lbs loss! Having a Consultant, like Deborah, is so important to have. We're so glad to hear she has been there to support you and that you have seen great results.

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 14, 2018

    Years ago, I went to Jenny Craig and became a lifetime member. I stopped for a long time and then came back to it, and I've been with them for seven months now. I’m taking a little break right now and I’m going back in January. My personal consultant, Jean, is great. She’s concerned, she asks how I’m doing and she’s very on target. I love their menu plan specifically the Ramen soup, the Enchiladas, sunshine sandwich and the Barscotti. They’re very tasty. There are a couple items I don’t like but you can sub them out. Going back has been great because not only did I lose 25 pounds, I’ve also reversed my diabetes and my high blood pressure. So it has medically helped me.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Debra,

    Thank you so much for your review and congrats on the 25 lbs loss!

    You are so right, having a Consultant like Jean is so important. We are glad to hear she was able to support you and help improve your health.

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase

    Reviewed Dec. 13, 2018

    I did Jenny Craig in the '90s so I know that if I stick to it, it is very successful to lose weight. Over the years, I abandoned what I learned, went back to the old habits and regained the weight. So, this time, I decided I needed to get healthy and knew that Jenny Craig worked for me in the past, so I got started again. I had a lifetime membership, which they no longer offer, but they honored the one that I had.

    I love my counselor in San Antonio, Texas, at De Zavala and I have been successful at losing the weight. There has been some improvement in the food from before and I like to follow their weekly menus as it makes things easy but a lot of times, the place I go to does not have what is on the week’s menu. That aside, I highly recommend Jenny Craig if you're serious about losing weight and willing to do what it takes.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Ursula,

    Thank you for sharing your experience. You are absolutely right, with our planned menus we make it so easy follow to start losing weight!

    I am sorry to hear about the out of stock items at your Center, I will forward this to the proper teams.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 13, 2018

    I did the Jenny Craig program eight years ago and then, decided I needed to kick-start my weight loss and started it again last fall, and then again, this fall. It's just easy with them. The food is there. I don't have to make any decisions and I also don't give it any thought. I just have to follow the program and I'll lose weight. However, going to meet with the consultant is the part that I could do without because of the scheduling time, it's a 40-minute drive for me. But all of them have been very pleasant. The meal plan and meals are tolerable. They work and some of them are better than the others. Their triple-chocolate cheesecake is very nice. The program works well for me because I live alone and I don't have leftovers that I have a tendency to eat. I've recommended Jenny Craig to several people.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Susan,

    Thank you for your review. You are absolutely right, with Jenny Craig it's so easy to follow and we give you everything you need to start losing weight. We are so glad to hear you are enjoying the food and the program is working for you.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 12, 2018

    When I did Jenny Craig 10 years ago with my mom, I lost 114 pounds before. I gained weight again after having children and life goes on, I went back. I tried a bunch of other stuff, and Jenny Craig is the one that consistently works well for me. The interaction I had with them was very positive. My personal consultant knows me well. Our interactions are great and I feel I can totally talk to her. Since the first time I went, Jenny Craig changed their menu. But I don’t do it as they tell me to. I do it like I did when I was there 10 years ago, and they're fine with that so that’s how we do it. My favorite meals for dinner are chicken marsala, turkey and mashed potatoes, but I don’t like any of the meals that are not frozen. The ones that don’t have to be frozen are nasty. With Jenny Craig, I have lost over 55 at this point and I’m still losing.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Heather,

    Thank you for your review. We're glad to hear the plan works for you, congrats on the 55 lbs loss so far!

    On any weight loss journey it is important to have the support and someone you can talk to about anything. We're glad you have that experience with your Consultant.

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Dec. 11, 2018

    My experience with Jenny Craig was wonderful. I’m a lifetime member with them and I’ve done their program several times. In the last two years, I had a major surgery, and they removed half of my liver. And then the next year, I had a big hernia along the incision side. They had to go back into the same abdominal area. I needed to cut down the pressure on that abdominal side so losing weight was an option.

    I absolutely love my consultant. Her name is Joyce. She's awesome. We had such a good time together. She was very down-to-earth and easy to talk to. She’s good at making practical suggestions. She got to know me personally and could relate with my lifestyle, so she could help me with the products better. I told her I was on-the-go a lot and I needed food that I could grab. Her attitude was very understanding.

    Recently I used Jenny Craig for six months. I lost 25 pounds and I felt good. Most of the time I get excited with the food that I purchase from them. They were very good. You can pick and choose what you like and don’t like. It’s so convenient to have my meals delivered to my door. I’m in a rural area, and it’s very affordable for shipping. I also just got for the holidays. It’s too crazy to be finished with what I got now, so I thought I’d be back.

    Sometimes I get tired of their food and I get hungry for home-cooked food. I told Joyce it would be really good if they came up with a protein-packed product that has fruit, crackers, cheese, and grapes. Something that’s just refrigerated that you could just take with you when you travel and you don’t have to have a microwave. That’s something that would really help me not snack when I’m traveling. But I wish there was a way to recycle the large Styrofoam containers that they send. I get their meals every two weeks, and that’s a lot of Styrofoam containers. The containers are so nice. I don’t want to throw them away but I don’t have a place to store them. It would be a good idea if there was some way we could send it back to them to recycle.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Pam,

    Thank you so much for sharing your experience and congrats on the 25 lbs loss! We are so glad you and Joyce have that personal connection and that she helps you reach your weight loss goals.

    Thank you for your feedback, I will be sure to share your ideas with the proper internal teams.

    Thanks and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 11, 2018

    I overheard somebody talking about it in the lunchroom at work. People were sitting at the table behind me and one person was telling her friend about Jenny Craig, how wonderful the program was and how well she had done on it. So I thought I should go give it a try. I went in and when the program was explained, it felt like something that was possible. It felt supported so I thought, “Yeah, I can do that.” That first interaction was very helpful.

    I started over a year ago but I’ve been on maintenance for the last several months, kinda off and on. I've lost 50 pounds and I’ve maintained it for the most part. I had some health issues going on in the summer so I went back on the program for four weeks. But now I’m back on maintenance again. So it’s been really successful. The model is really good and I’ve even recommended two people. I wouldn’t have been able to last in the program, especially with the health challenges I had, without the support of a consultant. And it’s not just her. There were other people in the branch too. They get to know you and the manager even phoned to say Merry Christmas to me. So it feels like a community and that’s so valuable.

    There was the odd time that my consultant was away and there was one person who was really young and didn’t seem very understanding. It was not that she was wrong but it was difficult. I’m older and in my 60s. I needed somebody a little bit more mature. But for the most part, I’ve had two main consultants and they’ve been both really excellent. The weekly visit helps and very much so. It keeps me accountable for one thing. But it also helps me sort out different problems that I’d had with the diet or different strategies.

    I also liked that there is some variety in the menu. I’m sad when my favorite things are gone but for the most part, I like it. I like the frozen stuff way better than the pantry stuff though. In terms of the meals, I’m not a fan. I’ve developed a bit of an allergy, perhaps to a preservative in the pantry ones. There are also a couple of things I’m allergic to in the menu. But for the most part, I’m not. In fact, they’re really quite tasty and there have been improvements since I started. They had redone some of them. The quality is quite good.

    The cheeseburger was one of my favorites and it was stopped for a while but it is back now. So I was very happy to see that. I also really enjoy the honey peanut bars. But I understand that it’s gonna be changing in the future so that’s disappointing. I wish they wouldn't take away the honey peanut bars. I also really like the turkey and rice. I have a bit of trouble with the meatloaves and stuff like that that has sauce on it. But for the most part, it’s all very tasty. I like them all.

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    Jenny Craig
    Response from Jenny Craig

    Hello Cathy,

    Thank you for your review. Congrats on reaching your goal, 50 lbs loss is amazing! You are absolutely correct, our Consultants give coaching and accountability to achieve results greater than you thought were possible.

    I am sorry to hear some of your favorite items have been discontinued. To keep our menu fresh and full of variety, we sometimes must change or discontinue an item to make room for the new ones. I would be happy to forward your feedback to our Food Development Team.

    Thank you again and have a great week!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 10, 2018

    I'm a 35-year Jenny Craig member and it's been very rewarding. The consultants are kind, considerate, understanding, and friendly. The meals are very tasty for the most part. Yet they could improve them further by incorporating some more fish items in the menu, and I'm talking about fish, not tuna fish. Also, I suggest they change up their menu more often. If one is on the program for any length of time, they may get bored with some of the selections. Still, I've been satisfied with how things have gone. It's an emotional trip that you have to be ready to take in order to be successful.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Michele,

    Thank you for sharing your experience, we are so glad to hear you have a great connection with the Consultants!

    I would be happy to share your feedback with our Food Development to add more fish dishes.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 9, 2018

    I needed to lose weight because of my lungs but I fight every week to go back because Jenny Craig costs so much for the food. My one consultant, Katelyn, was very good. But she’s out of town in Louisiana training, so I’m having another consultant. She’s all right too, but not like the other one. The whole routine is hard to do when you don’t live with someone that’s not on Jenny Craig. But their food tastes good, even though it’s smaller quantity. It would be okay if everything you got from them supported the program, but you have to go and spend even more money to get vegetables, fruits and milk. I have a lifetime membership and that’s the only reason that I went back.

    Jenny Craig is doing well but it seems like I’m doing everything. When I went in ’94, they seemed like they cared more about the individual person, not just making money off the food. But now it feels like I’m just a number. I can go and buy meals like theirs at about $5 cheaper per meal at Weight Watchers or Smart One. But if you don’t do it, you get out of a routine and that’s one thing good about it, Jenny Craig makes reminders to keep you on the program. The program costs a lot but it works as long as you’re on it. You have to be careful when you get off it and on the maintenance because if you just start eating like a normal person, you’ll gain your weight right back.

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    Jenny Craig
    Response from Jenny Craig

    Hi Debbie,

    Thank you for your review. We are happy you and Katelyn are a great fit and you like the foods.

    Thank you for your feedback on costs and portion sizes, it will be shared with the proper teams.

    Have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Dec. 8, 2018

    I've been with Jenny Craig off and on. I like their prepared meals and having to be accountable every week to the counselor. My personal consultant has helped me with confidence, personal struggles with weight, simple tips, and recipes. My progress has been a little slow and I wish it would come off faster. But she reminds me that I’m not a spring chicken anymore so it takes slower. I stopped going there last May, but I’m gonna sign up again with her. The quality of the food is really good, but it's expensive. Cost is the main issue why I haven't gone back to them yet. I have to have the money to be able to do their program. I also have lots of friends who would love to do it, but it’s too expensive. Other than that, their program is awesome. Jenny Craig is a great help and keeps me on track.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Kathy,

    Thank you for your review. You are absolutely right, our Consultants give coaching and accountability to achieve results greater than you thought were possible. It's so important that you feel confident with your weight.

    Whenever you are ready to come back, give us a call at 866-706-4042.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Dec. 7, 2018

    I’m morbidly obese, and I’ve been battling this since I was 30. I’ve tried everything else and went on to Jenny Craig about 20 years ago. I've done Weight Watchers. I’m a lifetime member there, but they recently laid off hundreds of people, and everybody in the weight loss clinic was let go. So, I went back to Jenny Craig. I also heard about Christina doing Jenny Craig, and I thought that might make it easier on me. I’ve done it before, so I knew I could do it. It was fairly convenient for me.

    I started again with Jenny Craig in March, and I recently stopped. I'm broke, and for the amount of food, it's a little bit too expensive. The menu plan was not enough. I want more volume. I’m a volume eater. So, if you give me a piece of pizza with two pepperonis cut in half, I’m not happy. That don’t look like enough food for me. I would rather have more plain food. I would risk not have those two pieces of pepperoni and have more.

    Their personal consultants were great. They were pleasant people. I can’t eat like normal people, and my failure is not reflective on them. I was able to do 800 calories a day, and I was able to lose weight. I was able to do that for two years. But at some point, I just stopped losing. Overall, I love Jenny Craig. It’s a really good program, and when I do it, I’m usually on target. I lost about 40 pounds. But then when I go off of it, I just gain it all back, plus more. But that’s in every diet, and it’s not just Jenny Craig.

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    Jenny Craig
    Response from Jenny Craig

    Hello Shawn,

    Thank you for sharing your experience. We're glad you had a great connection with the Consultants.

    I will definitely forward your concerns about cost and food portions to the proper internal teams.

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Price

    Reviewed Dec. 6, 2018

    I went to Jenny Craig about eight years ago and I lost weight. I was at almost 160 and I went down to 104. I went back to them, but it's not as convenient as it used to be. I kind of manage my own self now. I go on for weigh-ins, and I pick my food. It helps me with the proportions of food, and it keeps me on track. If I’m getting stuck somewhere, my personal consultant suggests something that I can do. I always felt pretty good since I went with Jenny Craig, and I’m at 118 now. I like the meals sometimes, but they keep taking food off and they don't replace it quickly enough. So, I get a little bit disappointed in the food sometimes. But I love the breakfasts. The program is expensive and sometimes it's inconvenient to have to go down.

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    Jenny Craig
    Response from Jenny Craig

    Hello Chris,

    Thank you for your review. You are absolutely right, our Consultants will help you overcome unhealthy eating habits so that you can eventually do this on your own.
    We're sorry to hear about the discontinued or out of stock issue, I will definitely forward your feedback to the proper department.

    We also offer a Jenny at Home option when the food is delivered, feel free to call us at 1-800-536-6922 for more information.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Staff

    Reviewed Dec. 5, 2018

    Super easy to follow. Lost 15lbs in my first month! Food was decent and the staff were super friendly and helpful. If you follow their program you will lose weight! Would have continued but they don’t deliver to my location!

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    Jenny Craig
    Response from Jenny Craig

    Hi Jodi-Lynn!

    Congrats on your weight loss! We're glad to hear how Jenny Craig worked for you! Thank you for sharing your experience!

    Have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 5, 2018

    I cannot say enough good stuff about Jenny Craig. I lost a lot of weight about 10 or more years ago with them. I became a platinum member then and I’ve been back several times. The first time, I lost 30 pounds. When I went back again, I lost 10 pounds and I don't think I was that serious. This time, since we got back from Alaska in May, I have lost 44 pounds, so I'm very pleased. I'm going strong and pretty much on track.

    I’ve enjoyed my personal consultant very much, too. In the beginning, she was not very friendly and I expected more. But since then, our interactions have gotten so much better. She turned out to be very nice. Additionally, Jenny Craig has very good quality food and I've enjoyed it very much. I’ve had a wonderful experience and I love Jenny Craig.

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    Jenny Craig
    Response from Jenny Craig

    Hello Robin,

    Thank you so much for your review and congrats on the 44 lbs loss! We're so glad you are enjoying the food and that you and your Consultant have a great relationship now.

    Thank you and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Dec. 5, 2018

    I used to go to Jenny Craig years and years ago. I wanted to go back on the plan and lose some weight. Jenny Craig is very consistent. Some of the people I remember working there many years ago are still there and they're still very good. The food was always very good too. It's delicious and the quality is amazing. You won't even think they're diet. The consultants are supportive, helpful and accommodating when I have to change my appointments. My plan is fabulous and it has been excellent for me. I refer many people and I always get very positive feedback from them when they go. My daughter and some people from work go to Jenny Craig now.

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    Jenny Craig
    Response from Jenny Craig

    Hello Maria,

    Thank you so much for your review. It is so good to hear you have a great connection with the Consultants and that your daughter and coworkers have a great experience as well.

    We're glad you enjoy the food. We have created our menu that will never leave you feeling like you are missing out!

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Dec. 4, 2018

    I've done Jenny Craig in the past and I've gone back to them as I needed to lose more weight. They’ve changed the internal staff several times since I've been going there and since I've started again, there were two or three different people who have left. Still, I've had good interactions with the consultants. There were a few times when I went there and they seemed to be out of a lot of things too. I'm not sure how they do their stocking of supplies but other than that, everything is fine. They've made some changes to some of the foods and the quality is fine. The program works for me and I have reached my target of what I wanted to be, so I'm just in maintenance now. Jenny Craig is not for everybody and it doesn't have the same success for everybody that I hear. But it worked for me so I definitely would suggest trying. After I got my daughter to try, I referred my sister to try, so it's worth a try.

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    Jenny Craig
    Response from Jenny Craig

    Hello David,

    Thank you for your review and congrats on reaching your goal! We are glad to hear you had a great connection with the Consultant.

    I am sorry to hear about the stocking issues, this will be forwarded to the proper internal teams.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Dec. 3, 2018

    My wife and I both have lifetime memberships with Jenny Craig. We lived in Stafford, Virginia for 30 years and we started going with them fairly early on, so we've been with them for a long, long time. We now live in The Outer Banks and there's not one Jenny Craig anywhere close to us. My wife even went to Virginia Beach once a week or once every couple of weeks to pick up food, but that was about an hour and a half of travel so that didn't work out. Then, we also get emails of coupons for free food and stuff if we joined and those coupons don’t do us any good since we're lifetime members. I blow them off, but my wife gets aggravated that we get those emails.

    As for their food, there have been certain things that we like from their selection, so we've tried to stick to what we like. That doesn't matter if it's for a month or a couple of months. But, if you start staying in the program longer than that, it gets old and it seems that you've already eaten the same stuff. Nevertheless, we like Jenny Craig. When we went to them, I liked my counselors especially one in particular.

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    Jenny Craig
    Response from Jenny Craig

    Hello Mike,

    Thank you for your review. We're glad to hear you were able to enjoy the food and had a great connection with your Consultant.

    I would be happy to have someone reach out to you and go over any offers you may qualify for or you can call us at 866-706-4042.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 3, 2018

    I was a member of Jenny Craig years ago. I went back to them for weight loss because their program worked the last time. My experience with them is a lot different now but they're the closest weight loss program we have in the area. You walk in, get weighed, and get your food. But I can see that the main thing is to get you in and get you out. Sometimes, they’re personable but they don’t have a lot of time and people schedule back-to-back.

    Even so, my program consultant, Monique, is very good. I see her once a week. Jenny Craig calls me every Thursday to make sure I’m still coming on Saturday. But a few years ago when I would go there my consultant would always call me and ask me if everything was okay, how I was doing, and if I had any challenges going on. I don’t get that contact anymore and that’s what I miss from the last time.

    Jenny Craig's food tastes very good. I’ve tried Nutrisystem and Jenny Craig's meals taste a lot better, although they are more expensive than Nutrisystem. The price could be a lot lower than what it is. I also would like them to have some deals going where I can get something at a discount, like a sale at a grocery store. When I first came on, they gave me a few weeks of discounted food and then that stopped. Still, I would tell people that the Jenny Craig program works.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Lisa,

    Thank you for sharing your experience. We're so glad to have you back and that you are enjoying the food.

    I am sorry to hear you don't have much of a personal touch as you did before, I will be sure to share this with the proper department.

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed Dec. 2, 2018

    My experience with Jenny Craig has been fantastic and I love their program. I’ve been their client for the past 20-plus years back in Puerto Rico. This second time that I did their program has been better than the first time. I have lost 25 pounds. My personal consultant has become a friend. Every time that I go there, she understands me and I really like her. Although the cost of the meals is a little over my budget, the quality is fantastic, so I have to try to make it work once in a while. The quality of the food is even better from when I started back in the day. Jenny Craig is also approaching more the individual necessities of people, such as people that have Type 2 diabetes or gluten intolerance. I like that they have expanded their menu and nutrition to reach everybody and it's not only for one type of dietary needs.

    The only thing is that for people like me that are returning customers and have been loyal to the company, there should be a reward club or more discounts for the food would be great. That way, we would not feel like we have to stay away for one month because we don’t have the money for their menu because sometimes it can be expensive.

    I still have 10 more pounds to lose, but I know that it’s gonna happen little by little. Everybody at my work has seen the change in me and I always tell them that my health and moods are better. When a friend of mine, who has also been a client of Jenny Craig, saw how much I lost, she decided to come back to Jenny Craig.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Eva,

    Thank you for sharing your experience. Congrats on the 25 lbs loss, I know you can definitely get those last 10 lbs off before you know it!
    We're glad to hear that you're not only losing the weight, but that your health and moods have improved.

    Thank you for your feedback, I will be sure to share it with our internal teams.

    Thank you and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 1, 2018

    I had already done all the other weight loss programs and Jenny Craig was the only one that I had not tried. I liked the interaction I had with them and the structure of their program. I also liked that I didn’t have to make choices because I don’t do well with choices. I liked the consistency of the weekly meetings and that these were one-on-one. I liked the program and the group meetings of Weight Watchers as well, but the program of Jenny Craig was more personalized. I really felt like they had time to listen to just me and not just the group.

    Since using Jenny Craig, I’ve lost 65 pounds. My consultant, Jessica, calls me once a week because there’s no center in my location. We chat for a minute and I tell her how I did. She asks me if I had any challenges or if I have any challenges coming up the next week that she can help me plan for. I really wish there was a center in my area. I would much prefer to go in and pick up my food and not have to have it shipped. Also, I would like to meet with the person face-to-face and I really miss that. The closest center to my area is an hour away in Canton, Michigan. I had to go there once when they couldn't ship my food at the right time because of the holidays. At that time, I enjoyed being there with the person, even if Jessica is great on the phone.

    Since using Jenny Craig, I’ve lost 65 pounds. People would see me and say that I was doing great and that I looked so different, and they would ask me what I was doing. I would tell them about Jenny Craig, but when I explained that it was all done over the phone and that I had to order my stuff and have it sent, I could tell that they lost interest.

    But other than that, the food is good. Every other week, I order food to have it delivered. I do weeks one, two, three, and four. I eat everything they send me and some of my favorites are the simple ones. There might be one or two that are my least favorite and that’s because people like different foods, but they're all good. I like the bagel, the ham and cheese baguettes very much. I also like the breakfast burritos, the blueberry bars, and the barscotti. They all taste good.

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    Jenny Craig
    Response from Jenny Craig

    Hello Susan,

    Thank you for your review and congrats on the 65 lbs loss, that is fantastic! We're glad you and Jessica have such a great connection and that you are enjoying the foods.

    I'm sorry to hear the Center is too far, I can definitely forward your feedback to the proper internal teams.

    Thank you and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Dec. 1, 2018

    I wanted to get my lifestyle better. I've been off and on with Jenny Craig for about five years and when I work the program, it works perfectly and is extremely good. It fits my lifestyle. The overall quality of the food is good, also. There are a lot of options, but there are certain things that I don't eat so I'm more limited than someone else would be. But, I love it when they come up with new things.

    Talking with their consultants has been extremely good. They're very professional, but it's not like they're reading a script. They definitely personalize everything. I can tell when someone’s new because they sound a little bit like a robot and I’ve been very fortunate to have people who have been there quite some time. It's also nice to have a consultant that is non-judgmental and just kinda keeps encouraging even when I have fallen off the wagon. Since eating is all about what's in your head, food is what I turn to when I am under stress and the consultant understands that. I have recommended Jenny Craig.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Marjorie,

    Thank you for your review. You are absolutely right, the menus are so easy to follow and fit with your lifestyle. We are so glad to hear your positive experience with the Consultants. It's important to have that support while on your weight loss journey.

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Nov. 30, 2018

    I’ve used Jenny Craig back in the early ‘90s and I lost 60 pounds. After I got pregnant, I went back and I lost 20 pounds from the pregnancy weight. I’ve been back and forth for a while, but I learned how to eat. Jenny was awesome, and I learned how to balance my nutrition, my physical activity, and emotional eating. The modules that I went through during the first program were amazing. When I find that I start to lose my way, I just go back. I get a little refresher and then I’m back on track again.

    My consultant, Monique, was fabulous. She has been an encouragement throughout any type of challenges that I might have. She checks in on me even now that I’m no longer part of the program. Jenny Craig has taught me how to eat properly, the right portion size, what type of nutritional values I should be looking for, the importance of physical activity, what kind of physical activity works best for me, and also, the triggers that make me go and reach for snacks because that is my weakness.

    However, their meals have gotten really small. When I had it before, the portions were small, but they have gotten even smaller. Some of the food tasted okay but it wasn’t enough to feel like I was even satisfied. For example, the meatloaf back in the day may have been 4 ounces but now it looks like it's only 2 ounces. I was supplementing it with more salad, fruit, Anytime Bars and Shakes, stuff I didn’t particularly care for. I preferred to have the meal be more substantial than have all these additional snacky type things to go along with it. Other than that, for a frozen meal, their food was very tasty. I particularly enjoyed the meatloaf and I liked the merlot beef. I also enjoyed all of the breakfasts that I had and I've tried pretty much everything. I didn’t care for the bagel because it was just a plain bagel, and if I’m gonna have a bagel, I want something on it. Whenever that was on there, I just sub that out because that just didn’t work for me.

    I liked my program better in the ‘90s, because in addition to getting the food and speaking with my consultant for 10 to 15 minutes, I had an educational piece that was missing this time. I pulled out all my old materials from the ‘90s and I refreshed myself on it. It wasn’t just getting the meals. For me, those two working together were essential for my success. The original program came with videos and audios. You visualize what your success was gonna look like and you even had groups. I didn’t go to the groups, but that was available if that was something you needed in addition and I thought it led to more success. So now, Jenny Craig is missing essential components for lifelong success. My sister went on Jenny, but she went on the program as it is today. All she did was eat the food and as soon as she stopped eating the food, she gained all the weight back. I never gained all my weight back because I learned how to eat.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Margo,

    Thank you so much for sharing your experience. You are so right, our goal is not just to help you lose weight; it is to help you learn to maintain your weight loss. We're glad to hear Monique was able to support you throughout your weight loss journey.

    Thank you for sharing your feedback about the food portions, I will share this with our Food Quality teams.

    Thank you and have a great day.

    Jenny Craig Service Operations Manager

    Staff

    Reviewed Nov. 29, 2018

    I have been on JC five weeks and I'm down 15 pounds. I only eat the JC foods Monday through Friday, and on weekends eat healthy/low calorie foods. I absolutely love all the meals I've had so far. The food is delicious and satisfying. The counselors are very supportive, encouraging, and professional. I go to the JC on Colonial in Orlando. I tried Nutrisystem a few years ago and gave up the first week because the food was so bad. Go Jenny!

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Ileana,

    Thank you for your review and congrats on the 15 lbs loss! We are so glad to hear you like the food and that you have a great connection with the Consultants.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Customer ServiceStaff

    Reviewed Nov. 28, 2018

    Tremendous success in the past with this program. Wonderful experience...unfortunately for me management changed and I had the displeasure of dealing with the new manager Brenda... With the first phone call (which she fabricates she spent an hour with me, which was more like less than 10 mins!) I recognized that this person would not be a good fit to be my consultant. Fair enough... I called back and had the pleasure of a last minute booking with another consultant much younger and a bit too eager to prove herself. Initial meeting went well until I explained I had Type 2 diabetes and was insulin dependent in the past. I was diabetic when I first signed up for the program in the past as well.

    This is where it went downhill FAST. I explained that I was no longer on Insulin and the manager Brenda walked in, clearly, my consultant felt like I was lying and they explained to me that I would HAVE TO be placed on the diabetic program. I explained VERY clearly I did not do well in the past on the diabetic program in fact that is one of the reasons I stopped Jenny Craig in the past. I explained what medicine I was taking and I was advised I would need a Dr's note. Um ok. This being a Sat I was not able to get a hold of my endocrinologist. So after a much heated debate on how I could NOT under no circumstances order from the classic menu which I always have. Apparently they did not want to be held liable and they needed my Dr's note to allow me to order from the classic menu.

    As I looked over at the monitor I saw the last entry almost a year ago and it read 'patient advised feet swelling' and that hit home I remembered the diabetic program consisted of way more frozen foods than I was used to I tried to explain that to my consultant and to Brenda but that did not convince her and she advised I could only be sold the diabetic menu. I was very eager to start the program acquiesced and paid and took my food. I started on Jenny on Sun and by that evening after 3 frozen meals my feet were swollen and painful to the touch. I work at a hospital so I showed a few nurses and they advised me to contact Jenny. When I called, Brenda was not in. However Heather who was and was very upset that I interrupted her appointment to speak to Brenda advised to call back. I called the Jenny customer service line and spoke to Renee and she told me I did not need a Dr's note in fact that was an old practice and outdated.

    When I signed up with Jenny a few years back I had signed a waiver saying I was fully aware of my condition and Jenny Craig was not liable and I was able to order from the classic menu. Renee was very efficient and advised she would call and have this sorted out and that I could contact Brenda and have this dealt with immediately. I waited a few hours and decided to call Brenda she was busy and returned my phone call 15 mins later which was fine. She looked up my account told me the same story she did before told me she could not replace my food and basically was unable to uphold or confirm what the call centre had told me. I was furious.

    So I called another location as I knew of a manager Judith **. When I called I had Marjorie answer. I explained the situation and she seemed sympathetic and I felt finally someone was listening! She told me should would contact Judith ** and ask her what steps to take moving forward. I received Marjorie's phone call about 10 mins later and her advice to me was Jenny Craig was not the right fit for me and that I should try Weight Watchers. I almost dropped the phone. I sat there at my desk feeling deflated all this run around and I am told to do weight watchers! Marjorie apologized profusely told me she was caught in the middle and did not necessarily agree however this is what she was told by marketing director Judith ** and that if I wanted to have Judith call me back she could arrange that. Why on earth would I want Judith to call me back? To reinforce what she so callously told someone else to tell me?

    As a marketing director I would have at the VERY LEAST this type of complaint warranted a personal phone call and explanation and hopefully a resolution. This was horrible. I called Jenny call centre once again as this was spiraling out of control and I spoke to Eric and he was sorry and so very helpful. I explained how desperate I was and how I needed to replace the food that was not working for me. I explained how I was given no choices no options and basically was forced into a program that I knew was not going to work. I know my body. I work closely with my health team. I understand what works for my body and what does not. But apparently that did not matter.

    I get an elated phone call by Brenda explaining how she has spoken to her nutritionist and they will make a HUGE exception for ME to ALLOW me to order from the classic menu which I had ordered all along. I do not think she spoke to a nutritionist because if that was the case she would have spoken to someone the day I came in for my initial consultation with them.

    When I questioned Brenda if she had any knowledge of diabetes she became so angry and told me to complain to whoever or whomever I wanted and that she has spent several hours with me which were a waste of her precious time. I was incredulous. When I asked her to replace my food she said absolutely not and I said there had to be some sort of compensation for the food I could not consume. I was not asking for money back. I was asking for my food to be replaced. It was a firm no and she made it very clear she did not care who I spoke to.

    So I called the Jenny Craig call centre and she told me she would have Judith ** call me. Well she has not bothered to call as of yet. I want a fair resolution to this debacle. I work hard I know what works for me and no it is ABSOLUTELY NOT OK or enough to BULLY people into purchasing products or programs that do not agree with them without proper knowledge and the empathy to understand a certain individuals preference and their wishes. I wish I could let this go. But I know this program works! I know I can succeed on Jenny and I will not stop trying to have my case heard. Oh and by the way I got that note for you from the endo!

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Nazia,

    Thank you for taking the time to speak with both our Market Director and Division Director. We're very happy you let us address your concerns and fix the issues that needed to be fixed. We're happy to continue to help you meet your health goals.

    Thank you again,

    Jenny Craig Service Operations Manager

    Customer ServiceStaff

    Reviewed Nov. 20, 2018

    I signed up for JC eager to start my journey. When my food came, it was missing items and had no menu! I felt like I was on my own. No rep called for 6 days to check in. Then, they refused to reimburse.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Nancy,

    Thank you for taking the time to allow us to rectify the situation.

    Sincerely,

    Jenny Craig Service Operations Manager

    Reviewed Nov. 17, 2018

    I have lost weight on Jenny Craig. My coach is wonderful. Because I don’t like a big portion of the food offerings (green and red peppers in nearly everything), she has allowed me to make lots of substitutions. What I recently noticed is that some of the portions have gotten smaller. The pizzas (which I like) are much shorter. And the peanut butter crunch bars (which I USED to love) have gotten narrower. They also changed the recipe for the peanut butter crunch bars making them barely tolerable. Instead of making portions smaller - I assume to cut costs - make something new that is smaller. Don’t mess with what you already have! I am so disappointed - especially about the peanut butter crunch bars! I won’t stop the Jenny Craig program - it is easy and helps you lose weight. But, I am disappointed that, once again, a corporation puts profit over its customers. If you need higher profits, raise your fees. Don’t give us less for the same amount of money.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hello Jolene,

    Thank you for sharing your feedback. We are sorry to hear your frustration about the portion sizes, I will be sure to share this with our Food Quality Teams.
    Our goal is to always provide our clients with quality food items that support their nutritional needs as well.

    If you feel an item is not up to quality standards please report this to your Consultant or our Jenny care team so they may report it. 1-800-536-6922.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Profile pic of the author.
    Staff

    Reviewed Nov. 13, 2018

    I was only on the program for 6 weeks. In those six weeks I only had one week where my order wasn't messed up. I would receive my week of meals, go through the packing list to see that I received everything. Then you go to the menu and make sure you received everything listed on your menu. I would be missing a whole day of food that I requested and they would substitute other food for the missing food. This is a lot of work on my part and isn't right that a person have to do this.

    The person who packs the boxes should be doing their job to make sure everything is right. I paid lots of money for this service and they didn't do their job. Also I was lead to believe that I shouldn't stress out about this. Well, when a company takes my money for a product it is unacceptable to have so many problems. Also, one week corporate didn't ship my box until the day I was supposed to receive it. That meant I was without my food for two days. Thank you, but no thank you.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Claudia,

    Thank you for sharing your concerns with us. We'd like to have a Manager follow up with you regarding your concerns. We will have a Manager reach out soon.

    Thank you again,

    Jenny Craig Service Operations Manager

    Customer ServiceStaff

    Reviewed Nov. 4, 2018

    I did Jenny about 2 years ago and lost 60 pounds. I looked and felt fabulous. The center I went to kept changing my counselors but I loved it. However, I was never put on maintenance. I also after gaining back 35 pounds was told I should take a before picture. I got very insulted because no one ever took a before. I had to email them a picture on my phone and no one ever promoted me after. Now I gained back some and I didn't look good? I was very insulted. That was all it took! I also had no time to go to the counselors and was busy with work and I asked can I just get food and they said no.

    I didn't want to go back to the center because I didn't want someone again to tell me I should take a before picture. I also no time to go to a center. I work full time, etc. I asked if I could just order food and not go to center, I knew what to do. Then I got an email about Jenny Anywhere. The center I went to never told me and- I have a great counselor that doesn't take up time on the phone and since I started last Tue I am down 5.5 pounds in 5 days! Totally motivated again and am happy I can just talk to the counselor when I need to and order the food.

    Thanks Jenny for Jenny Anywhere but I will never go back to the centers. I was also was annoyed because the mgr lost all my measurements and I had lost 15 inches on my chest, stomach and waist with no proof afterwards. Very annoying. I think I will be able to take it off again and then go on maintenance. I don't need to go to a center and if I gain it back have someone tell me I should take a before picture. I like how the online counselor takes very little of my time.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi M. Myers,

    Thank you for sharing your feedback. We're sorry to hear about the experience you had in Center. We'll make to escalate your feedback to a Manager, someone will be in contact with you soon.

    Thank you for your time,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Oct. 31, 2018

    I started with Jenny Craig 20 years ago, but I considered myself a Jenny Craig dropout. One of my coworkers had started it, and I kept asking her if they still had certain foods and I kept looking at her packages. She told me I might as well go back, and I did. My personal consultant has changed. The one that I had that I connected really well with quit. But I love everyone there. They're great.

    I like the new foods that Jenny Craig comes out with, and I think they should come out with new foods every month. I was always cooking something different all the time. There are some things that I don’t like, but I will eat them if I absolutely have to. There hasn’t been anything that I've totally turned my nose up at. My favorite is the turkey sausage and egg burrito. We just came back from a cruise, and they had a burrito bar out there that made breakfast burritos and the one from Jenny Craig is better. Also, I haven't had a problem with the quality of the meals. If I open something that’s stale, I just bring it back, and it gets replaced without a question or problem. Jenny Craig helped bring out my adventurous side because I no longer have to worry about weight restrictions with things. Moreover, I started out in a size 22, and I have on a pair of size 8 jeans today. I have recommended Jenny Craig to a couple of people.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Roeshell,

    Thank you for your review. We are so glad to hear you had a great experience when you came back!

    Thank you for your feedback regarding our food, I will be sure to share it with our internal teams.

    Have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 30, 2018

    I was on Jenny Craig a couple of years ago and this time around I've enjoyed it and stuck to it. I look forward to my calls with Jessica. She helps me set goals. I was not losing weight for a couple months but she didn't want to come out rude, which I appreciate. She said, "Okay, let's talk about why we're not reaching it and what you might be overlooking." She keeps me focused and I appreciate that.

    I also like 98% of their food. I love the menu plan. I like the preset one, because then I don't have to think about making my own plan. That's probably the lazy way out but to me that works. I like the meatloaf and the Beef Merlot. I like the fish but they don't have a lot of fish so I wish they had more fish. I like the tuna and the chicken salad, because if I have an outing and I'm not sure what to do, I can take that with me. The baked potato is also good. The pizza is okay, but no matter how I fix it, the cheese and everything always melts on the plate. It's kind of a mess to clean up. But the chicken barbecue one is probably my least favorite. I also can't have chocolate and over 50% of their desserts are chocolate. So I get stuck eating a lot of the same desserts and same snacks a lot of the time. But I'm pretty happy right now. I started out at 205 and I'm down to 170. I'm tickled. I'm in a good place and I would recommend them.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Elizabeth,

    Thank you so much for your review. We are so glad to hear you have a great connection with Jessica and you are absolutely right, our Consultants give coaching and accountability to achieve results greater than you thought were possible!

    The Fish and Chips is one of our favorites too, I would be happy to forward this to our Food Development teams to see if we could add more fish to our menus.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Price

    Reviewed Oct. 29, 2018

    In a real world of healthy eating you are never going to eat a cinnamon roll or chocolate muffin for breakfast. We are told over and over again quality food choice per calories eaten vs empty calories. I'm 60 yrs old and active. I could lose 30 lbs to be happy. When they put that ridiculous menu in front of me I gasped. "What? I'd never eat that!" Why are they focused on junk food? Aren't they wanting to set you up to eat healthy food? You start your day eating a cinnamon roll then end it with Chocolate Lava Cake? I told my rep there is no way I'm eating this stuff.

    If I'm doing this diet I don't want all the junk food bars and cakes and muffins. Once in a while is ok but not every day. We modified my menu to be healthier for me. It is outrageously expensive to get itty bitty portions and then empty sugar-laden calories to boot. We will see how this works out. I see it being successful only because I put my foot down on the junk food they offered me, I'm eating very small portions, their meals and I'm going to be drinking a lot of water. I'll report back after 1 month.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Konvicka,

    Thank you for your feedback and welcome to Jenny Craig!

    The Jenny Craig Program offers a comprehensive approach to healthy weight management. Our menus are developed by registered dietitians and provide the daily nutriance needed to promote healthy weight loss. They include pre-portioned Jenny Craig meals/snacks along with added vegetables, fruits, low-fat milk products, lean proteins, and unsaturated fats.

    Our menu provides variety while helping clients learn correct portion control. If you have any questions about your menu your Consultant would be happy to help or you can call our support team at 1-800-536-6922. We're excited to hear about your results in the future.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase

    Reviewed Oct. 29, 2018

    I have a wonderful experience every time with Jenny Craig. I’m at a maintenance level now, so I go monthly and check-in with my personal consultant. The program has taught me how to eat properly, what I need to eat, and how to snack right. Also, I really like the menu plan, although there are some things I’m not too much of a fan. I like the pepperoni pizza and the fish and chips. Overall, their food is a lot better than Nutrisystem. I tried Nutrisystem before and I didn’t like it. On the other hand, the quality of the meals I’ve purchased from Jenny Craig has been great, although it would be good if there was a maintenance on how to do it on your own because I keep going back and forth. Every time I gain weight, I’m thinking that I gotta go back. I wish there was an app or a real-world experience because we can’t live in Jenny Craig world.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Elena,

    Thank you for your review and congratulations on reaching your goal! You are absolutely correct, our Consultants help you overcome unhealthy eating habits so that you can eventually do this on your own.

    We do offer a maintenance program, your Consultant will help you with the knowledge of how to build healthy meals while mixing in Jenny Craig food so you can maintain your weight.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase

    Reviewed Oct. 28, 2018

    My wife was on Jenny Craig many years ago and when I started with them two years ago, I was consciously optimistic. My personal consultant is very pleasant and encouraging. She tries hard, and mostly succeeds, at not using shame or guilt, which is important. She uses positive motivation and this time around, I have lost 40 pounds. I was really close to my goal too. But then we had a tragedy in the family and that messed everything up for a couple of weeks. It would be nice to have a few more choices on the menu though. We've been doing the program for more than five months so we've been through everything multiple times. They are also getting rid of some things like the steak which we really like. So that's disappointing. Still, the menu plan is pretty good. Jenny Craig is a very good and effective program if you can afford it.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Jim,

    Thank you for your review and congrats on the 40 lbs weight loss! You are right, it is important to have a Consultant who is motivating and positive throughout your journey.

    Thank you for your feedback, at times an item may be discontinued to make way for new ones. 

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase

    Reviewed Oct. 27, 2018

    I first used Jenny Craig 20 some years ago, when I was 34 years old. Now that my life was not as stressful and busy, I'm ready to get back in it. I started with them again last April. I understood how the program works and I knew it would work for me. If people stick to their plan, it'll work for them but they've got to exercise along with it and not just stuck on their food. I lost 25 pounds since April and I was really happy with it. I really liked my consultant Dianne. I had about two weeks of food left and I said I don’t wanna get any more yet. She had cut me off pretty quick and she said that if I decided that I wanted to get back, I could contact her. Also, there were some things that I tried for the first time but I don’t want them again like the mono cheese and ravioli. I've made a list that two days ago of stuff that I'm ready to get back again and a list of things that I wanna substitute on the meal plans.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Laura,

    Thank you so much for your review. Congrats on the 25 lbs loss, we are so glad to hear you had great success! Your Consultant will definitely be able to work with your requested menu substitutions to ensure they don’t impact the integrity of your menu.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase

    Reviewed Oct. 25, 2018

    I started Jenny Craig back in 2008 and I heard about them through a friend. I've been using them on and off and their program was easier. I didn’t have to weigh my food or count my points. Everything was done for me and all I do is heat up my food and eat it. And the food is really good. The egg omelet and the pancakes were my favorite breakfast and the hamburger or cheeseburger was my favorite dinner. My experience has always been good with Jenny Craig. It works for me and it has always been really easy to do.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Sheila,

    Thank you for your review. We are so glad to hear you had such a positive experience. You are absolutely right, with Jenny Craig we make it easy to follow. The meals are prepared for you and you don't have to count calories or points!

    Thank you again and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed Oct. 23, 2018

    I reached the weight that I've never reached before. I've always been heavy all my life on and off. So this time, I reached 236, which was very upsetting to me, of course. I never reached that far. I was always like 205 or 210 back and forth. I went to the Granada Hills Health Center right next to my house. I thought that was very convenient. I used to go to the Culver City branch because it was next to my work.

    I met with the first consultant, but she told me right away that she was leaving for the next three months. So she wasn’t my consultant after two weeks. I was being bounced around from different consultants until I finally got one. Basically, I knew the program, but they told me about the new program and the rapid results. I was hesitant to try it at first but then I tried it.

    Dianne, my consultant, is great. She always asks me about how my week went, and I tell her. Of course, if there are negatives, she gives me some kind of guidance for the following week what to do and what not to do. Also, the meals are great. They're very satisfying. The one complaint that I wanna say though is that the amounts of money that I pay each week is too expensive. I know that should break it down per meal. Everybody eats outside. Again, I think it could be a little bit more cost-effective for the members.

    When it comes to food, I don’t like any of the beef. I'm not a big beef eater. There are beef and potatoes. But the cheeseburger is obviously nice. I'm also not a big fan of their steak and meatloaf. When I do get them, I would cringe when I'm about to eat it. I eat meat. I just don’t like it and the taste is not that great either. So I prefer the chicken and the turkey. I also wish that if the food has been refrigerated and not opened, the option to exchange it back for something else would be a good cost. It'd be cheaper for that week that I didn’t purchase all the meals. Just more of a discount program also like once you pass a certain weight. They used to have that program and it was nice.

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    Jenny Craig
    Response from Jenny Craig

    Hi Marian,

    Thank you for your review. We are happy to hear that Dianne is there to support you throughout your weight loss journey.

    I suggest speaking with your Center about pricing, they can certainly work with you to help create a solution that works best for you and your budget.

    Have a great day!

    Jenny Craig Service Operations Manager

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    Reviewed Oct. 22, 2018

    Jenny Craig has always worked for me so I’m a very big fan. I did it 10 years ago after I had my first kid. I’ve reached my goal but I still weigh in every couple of times a month and it has been good. I like my personal consultant, Janelle. She’s at the Palos Verdes location. She is great and is really supportive. The food is really good as well and they give a good selection to pick from too.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Brittani,

    Thank you for sharing your feedback. We're happy to hear about your relationship with, Janelle. We look forward to helping you maintain your goal.

    Thank you,

    Jenny Craig Service Operations Manager

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    Reviewed Oct. 21, 2018

    I just found by accident that there was a Jenny Craig not too far from where I live. Between the ad and then seeing that it was right there I was off and running, and it's the best decision I made. If someone is struggling, they are out of their minds not to pick up that phone and make an appointment with Jenny Craig. The two women that I dealt with there, Fran and Katherine, are so friendly and so welcoming, and I love them. I was so hesitant but from the moment I walked in the door and met these people, they treated me like they've known me forever. Right away I felt at home and they were very supportive. They understood my problem and I was up and running

    My personal consultant, Katherine, is phenomenal. We talk about pitfalls and what to avoid. The last couple of weeks have been some kind of a plateau and I told her I'm not giving up and we'll work through it. What's nice about Jenny Craig is it's got people involved that have been through what you're going through so they kinda come back and explain to you really well. Whereas with other programs, you're not dealing with anybody -- you've got a 1800 number. With Jenny Craig, I have the encouragement every week losing weight. They ask me not to get disappointed if it wasn't as strong as I thought I was gonna be.

    Also I don't wanna be in a center where everybody coming in is 18 years old. With Jenny Craig we've got men that come in to the center where I go. It's all ages, all shapes and sizes, and very respectful of everybody who gets in there. It's a great little spot. I have been happy with the place, the convenience and the food. I've been on a history of diets my entire life. I tried another diet program and I had to send them all back the food. It was inedible. But with Jenny Craig the food is absolutely delicious. I could live on this food the rest of my life. It's so good. I've lost around 25 pounds since I started the program. I started to get back my confidence. I'm feeling better about myself and as a result I'm feeling better about everybody around me. I'm liking the compliments I'm getting and my son told me how proud he is of me. My husband is also so supportive. He drives me to and from Jenny Craig every week to try again and said I'm doing great.

    Right now, I'm on the express program. The menu is laid out for me and I follow. Probably, the only thing I dislike is the emphasis on some of the Mexican stuff, which I'm not a big fan of. But even then, you tell them what you like and what you don't like, and they work with your menu to give you substitutions. I come out of there and I'm all set for the week. The program is expensive, but for me, having tried out the things between gym memberships and other programs, this just works. It's worth every cent for me to get to where I wanna be.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Maureen,

    Thank you for your review and congrats on the 25 lbs loss so far! We are so glad you have great support from your Center and from your family to achieve your weight loss goals. You are absolutely right, with our program you are given everything you need to lose the weight.

    Thank you for your review and have a great day!

    Jenny Craig Service Operations Manager

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    Reviewed Oct. 20, 2018

    I wanted guidance and a place to start and I felt that Jenny Craig was more structured and organized than me trying to do a weight loss program by myself. They had a Lifetime Program 12 years ago and that was when I first did it. It was great and very helpful and I had a really good adviser. Then recently, I went back because after I had my son, I struggled. We tried to lose those last pesky 20 pounds. I work and I kinda switch days around. I work with the same person and she has been very encouraging and supportive. Also, I see the two ladies that are in the Manchester office and they're equally nice and supportive.

    However, there's a little bit of an issue with the time management. Most of the time, I don't get seen until 30 minutes after my appointment. They're so nice that they're trying to be flexible with taking people that walk in but then, it just affects the people that have appointments. Also, before, I could go and buy stuff online. If I wanted to, I could get the Anytime Bars or the dressings and stuff for when I travel. However, since they updated the website, I can't seem to find out how to buy those things that I used to get before and I cannot just go and buy two or three things.

    The results are great and I'm at the weight that I wanted to be. I mentioned it to them and I wanted to end the program. I got done with the program before and I know how to maintain. I lost 120 pounds when I first did it and I kept them off for eight years until I got pregnant. I tried to tell them that I wanted to close it right now as it is, but it was not done. I'm planning to go and tell them I'm done but it's very hard for me as I don't live very close to the center. Other than that, their meals were all delicious and the program makes it very easy for people to learn because I think it's a learning experience. It's not something that you just buy the food, eat, and then you stop eating, and then you gain the weight again. I recommend Jenny Craig to everybody.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Brenda,

    Thank you for your review. We're so glad we have been able to help you meet your goals. We're sorry to hear you have had to wait during your appointment times, we'll make sure to address this with our Management Team. If you ever needed to order extra Essential Bars or Jenny Craig Dressings, your Consultant would be more than happy to help you with that in Center, that way you also avoid a shipping charge.

    Thank you again for your review and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Oct. 19, 2018

    I had gained 30 pounds since I got on my Master's and I was unhealthy. I was staying up until 4:00 in the morning and I went to work. I had to get my body back. I needed to sleep regularly and get some balance. A friend of mine told me about Jenny Craig but I've forgotten that I was already a member so I got that discount. I used the program to where I was gonna show up a little bit and keep myself accountable and make it exciting. I like their emphasis on balancing. I was able to eat a perfect lunch and dinner. At times, I had hours and hours in between eating so, with the emphasis on the sleep time too and how many hours you have in between, that was good. I also never eat breakfast before and it helped me calibrate a little bit more.

    I didn't just wanna lose weight. I was trying to take the program with drinking a lot of water and exercise to get rid of all my wrinkles and the saggy stuff. The food was really interesting because I would savor the food and make it count. It was a really good experience because generally, I didn't expect the food to be decent at all. It was balanced and I liked it. The burger and the chicken are my favorites. I also loved the fajita bowls and the enchilada bowl.

    Jenny Craig has been fantastic and I've lost 35 pounds. However, I miss my girl, Crystal. I went through this journey with her but one day I came back, and she was gone. She was no hassle and we would just laugh. She didn't drive me crazy with the goals. Also, I haven't gone in a couple of weeks and I kinda needed a break. I've been meaning to go back but I've been super busy with a lawsuit thing. Other than that, I love the program and it's really healthy. I would also keep going back to Jenny Craig as I wanted to win their contest and I have submitted my stuff. I love the program in my life. People think it's expensive, but it's not. For me, it was like, "Wow! I treat myself like a queen having these great meals three times a day." Jenny Craig is fantastic!

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Ann!

    Thank you so much for sharing your feedback. We love that you treated yourself like a Queen, that is a great mentality to have! You're right, Jenny Craig helps you balance it all while eating great food. Congrats on the 35lbs you lost!

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

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    Reviewed Oct. 18, 2018

    I joined Jenny Craig years ago and I just went back this year. I really liked their food and I had good results the first time around. I also tried a couple of things in between that worked then didn't. The quality of the food is great and I look forward to my desserts all the time. There are a couple of food that I tried that I really liked but I don't like pumpkin. I was entitled to the discounts in the beginning, but I could never get them because there are certain foods that I can't eat. I can do spicy, but I can't do the Mexican or Southwestern flavor. Beans are also terrible. I had to pick my food, so I never was eligible for discounts. I feel like I lost out on the discount, which was kinda crappy because I was buying it all, but I wasn't picking a full day because there were too many things that I really can't eat.

    When I first went back to Jenny Craig, my experience talking to them was great. I loved the Burlington office and my interactions with my personal consultant were excellent. She was great. I went years ago and I had a very good experience in my own doing. I lost the weight, but I stopped going. I started going back after that, but something didn't click with the person I had. Then I lost interest and stopped going. I went back this time and talked to a woman. I needed someone that would go in and be excited about how I did in the past week. When I'd go and think it was going to be bad, I'd find out that it would be good and she was very excited for me. Also, I didn't want to be lectured and they had done that.

    I've been going weekly now and my visits are still great. I've also lost 36 since rejoining. I was on vacation last week, so I skipped a week, but I'll be going back tomorrow. I stocked up on the food the week before and I asked her if I could start going every other week. She told me to hold off a little longer and I said that was fine and that it doesn't bother me. I enjoy seeing her and she gets excited when I come in. She is more of a friend to me.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Lorraine,

    Thank you for sharing your experience and congrats on the 36 lbs loss so far! We are so glad to hear that you have a good connection with your Consultant. We also understand you may not like every meal, that is why we do allow member to order Planned Days. With Planned Days you can select 7 days you do like to build your menu, just ask your Consultant at your next visit.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Oct. 17, 2018

    I was a client of Jenny Craig back in the early 90s when I was in the army and I was really successful. Now, I'm older and retired, I know that this is the program that I need to go to. I needed to lose weight. I found their local office and went there. I had a very casual and very comfortable interaction with them. I went in, weighed and everything went great. I was in and out quickly. Also, they are open really early so I can get my food out of the way first thing in the morning and then get on with everything else.

    I love their food. There are a good variety and a lot of new stuff since the first time I used it way back. And if there is something that I don't like, I can swap it out. My consultant immediately has a little list and she tells me that we can swap it out with another. It's fantastic. I love the pancakes and sausage for breakfast. I also love the cereal and the pizza is great too. Pizza night has always been Friday for me so I make sure that I eat that on Friday. The only thing though that I could not tolerate is the tuna and dill and I usually swap it out for the chicken salad and everything is fine. The meals’ quality is as good as anything that I would buy at the grocery and it's better than any other smart ones or anything else I've bought at the grocery. It is great for me because it is already prepackaged and pre-done. The flavor is good as well and I love it.

    I like the addition of the shakes so that I don't have to eat yogurt every day for my dairy because I'm not a milk drinker. When I first started, I did the basic plan and didn't do the shakes but when I tried them, it was fantastic. I also love the pre-portioned vegetable on the side, like the broccoli and cheese, so that I don't always have to be eating a salad or steaming up a bag of vegetables.

    I started the program at the end of April and I have lost 25 pounds and a lot of inches. I'm almost at my goal weight. I have four pounds to go and I don't want to get off because the food is so good. I have to maintain and do stuff for myself during the week. I get up at 5:00 am and I don’t go home until 7:30 pm. I go to bed fairly early and I don’t want to come home and cook. So, Jenny Craig is perfect for me right now and since it is almost over, I’m savoring every meal that I have. I love Jenny Craig and I have recommended it to a friend.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Julie!

    Congrats on being so close to your goal, we're so happy for you! We are always testing new items to keep that variety of different items that you love. The vegetable sides are our favorite too, it's easy to have so much variety while on Jenny Craig, thanks again for sharing how you make that happen.

    Have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Oct. 16, 2018

    I was in college when I went on a Jenny Craig program for the first time. I've heard about Jenny Craig through a friend and whenever I needed to lose weight, I would just come back around and do their program again. My interactions with their reps most recently have been really good. I went on the Rapid Results back in April and I lost 17 pounds. I stopped about a month ago though and I wasn’t quite halfway done. I couldn’t keep eating out of boxes and I just needed a little break. But I’m gonna finish at some point. I’ve wanted to step myself up, so I was trying to maintain on my own until then.

    I love the new Rapid Results program. I stayed on the program 100% and I had better results this time. Even if I didn’t like something, I still ate it as it was perfectly balanced for that day and there was a reason it was on the menu. But years ago when I was on the Rapid Results program, they’d hand me a menu and ask if there was something that I didn't like and that I wanted to have a substitute for. I did a lot of substitutions which screwed up the menu. So when I came back this time, I gave them that feedback and they agreed with me. Now they're starting to clamp down on substitutions and they’ve been telling people too. Overall, Jenny Craig's menu plan is really good. If you follow it, it works. That’s why I always keep coming back. I’ve tried a lot of diets and Jenny Craig has the best food.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Kelley,

    Thank your review! We're happy you loved Rapid Results, 17 lbs lost is so great! You're absolutely correct, our menus are nutritionally designed to help clients maximize their weight loss. Substitutions really affect the integrity of the menu; which impacts a clients results. We're happy you took note of that and made those corrections coming back. Whenever you're ready to get restarted give us a call, we're happy to help you get back on track. 1-866-706-4042.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Oct. 15, 2018

    I have used Jenny Craig's program before and this is my third time that I went through it. I just made the decision just to go with it and I felt I would be comfortable with it and I'm glad I did. The menu plan was good and I like that every two or three months, they came out with a new menu item, which was really, really nice and something to try. What was great about it was that they have a great selection of all the different foods whether from breakfast, lunch or dinner and they were always trying to update. It was nice being part of that because you get exposed to some new foods and it's nice.

    The last consultant I’ve been working with, Shannon, has been really good for me. She helped me a lot and she was good in guidance. I went through the program over six months. I'm 75 years old and it has been a great experience. I'm just about finishing up now. I made my goal, so I'm just trying to stay on track. I've lost over 60 pounds, so I was very, very happy. I've always been very comfortable with Jenny Craig. I've met my goals each time. I've always told all the people that I've talked with or have asked me about it that it has been wonderful for me and a lot of people heeded my advice and went that way too.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Albert,

    Thank you for sharing your Jenny Craig experience and congrats on reaching your goal! We are so happy to hear that you enjoyed the menu and Shannon was there to support you throughout your journey.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Oct. 13, 2018

    I had done Weight Watchers and had become a lifetime member but I gained the weight back. I started with Jenny Craig about 14 years ago, had made really great progress and lost the first half of my weight rather quickly. I thought that I got this. I went off but then I came back. I’m so grateful that they do that annual fee that kept me in it so that even if I wasn’t consistently going, I knew I could always return to Jenny. That was a big plus. I also love that I just pay $69 a year, and because I did that, I was always grandfathered in. And since I did lose my weight, I now get 35% off my meals. It's awesome.

    At one point, I actually talked my husband into joining with me because I thought that would motivate me to lose the weight. But of course, as men do, he made his goal weight rather quickly and he’s been maintaining it for years now. I, on the other hand, still hadn't gotten to my goal weight. Then my mom passed away and I thought, “You know what? I’m gonna do this. I am going to get to that goal weight. My health, that’s what matters. That’s what’s important.” And I did. I got to my goal weight and I did fairly well.

    The summer months have been bad though. I just checked in and I’m one pound over. But I’m back on track and doing a full week of just Jenny. I’m determined to get right back to that goal weight and maintain. The people at Jenny Craig are all wonderful too. There were one or two that I wasn’t jelling with so I would just go to people that I felt more in sync with. And Becky, the manager, was really understanding

    Jenny Craig also gives me good meal options although they can be better. I would love to see more organic options, especially when it comes to chicken or beef. I’d rather eat free-range chicken or grass-fed beef, and I would be willing to pay the extra, knowing that what I’m putting in my body is healthier. I don’t know where their beef comes from and that's why I tend to shy away from most of the beef meals. I wanna know that it comes from the USA. It would make me more apt to choose more beef products if I knew that. Even if you go to the grocery store, it might say grass-fed on the beef but some will say USA and others will say Uruguay. And I don’t want beef from Uruguay.

    I would prefer more plant-based menus too, or more non-meat options. If I can get more non-meat options, I tend to do that more often than not, like meatless chili. Jenny Craig does a great turkey chili and they can just remove the turkey and put in more beans. Those are easier things so that they might reach a bigger market of people who are more conscious about that.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Joanna,

    Thank you so much for your review! We're so glad you and your husband were able to reach your weight loss goals!

    I will be sure to pass your suggestions to our Food Development team.

    Thank you for your review and have a great day!

    Jenny Craig Service Operations Manager

    Reviewed Oct. 12, 2018

    I was on Jenny Craig a long time ago, and lost all my targeted weight and kept it off for two years. It's been a long time and I need to lose some weight again, so I decided to go back. Some of my old favorite recipes (the Chicken Fettuccine for example, which was one of the things that kept me on the program last time) has been changed and is really not at all as good as their old version. I had hoped to be able to stay on the program, but I'm not sure yet. Many old favorites (Chicken Fajita) are gone. So far the new food I've tried is o.k., but I really miss the old, good recipes.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Debra,

    Thank you for your feedback. To keep our menu full of variety at times we do change items or introduce new items. The variety helps our members stay on Program without getting bored since there are so many different items! We'll sure you'll love some of our new items, make sure to give them a try!

    Thank you again for your feedback,

    Jenny Craig Service Operations Manager

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    Reviewed Oct. 12, 2018

    My daughter was in high school and she was diagnosed with type 1 diabetes. She was very upset, and she started gaining weight because it was very difficult. She was very conscious of herself in high school. My daughter joined the Weight Watchers and then she said she wanted to join the Jenny Craig program. I asked her if she's sure because she was very young then. She said it will be planned and they have food. So I said okay. Luckily, I can afford it. So she made an appointment. Then she became a lifetime member. She got so many gadgets. She got a $300 scale and bag. She was very happy with the plan.

    I have reached 55 and when you get into menopause, you gain weight. So I thought maybe I will also try the program so I went to Jenny Craig. I bought the food and it works. I enjoyed their pizzas, lasagnas, and popcorn. I like their breakfast with the coffee. And now, there are muffins. I don’t like mostly pork and the beef. I like to have chicken dishes or vegetarian. Also, Weight Watchers was very difficult for me and Jenny Craig was easy. The interactions with them were very good as well. They're all good people. The menu was also okay. Now, they have a different one. They are advertising that 16-pound in four weeks and that you have to have fasting for 12 hours. I was losing 2.5. That was normal for me. I have a thyroid problem as well.

    The program with Jenny Craig has been very good and the people are very nice. You go there, they greet you, and all the people who works there all listen to list your request. I have been dealing with them for 15 years off and on. I have also recommended Jenny Craig to one of my friends. She's 58 and she lost 15 pounds. She's a physician too. She said she was on a diet. And the hospital have their nutrition thing, but she was not doing well. I told her that if she doesn’t have time to cook, she should go and buy the food from Jenny Craig. And she loved it. First, she joined Nutrisystem. The food was not good. Nutrisystem sent dry food for three months. So she's very happy with Jenny Craig, and I'm very happy too. I always recommend to people that if they need to lose weight, go to Jenny Craig.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Nighat,

    Thank you for sharing your experience! We are so glad you, your daughter, and your friend saw great results. You are right, we make our program so easy to follow so you can start losing weight as soon as possible!

    Thank you for your review and have a great day.

    Jenny Craig Service Operations Manager

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    Reviewed Oct. 11, 2018

    I went to Jenny Craig when it was set up a little bit differently. I had a good six months of their program back then, but it was a little hard to hang on to the calorie content and everything was a little short. Last year, I hurt my back and I wasn’t able to exercise. I stopped going to Jenny Craig and I told my consultant, Kelly, that I was in too much pain and I couldn't do the program. But I told her that I would try to keep my weight down. When I finally had my little procedure and everything to get me back on my feet, I gained seven pounds back, though it wasn't really bad. Then I called Kelly up and told her I was coming back. At that time, I lost about 14 pounds and gained a few back. Then early this year, I went back and lost another 16. So, I’m still not at my goal, but right now, I’m under a maintenance program where I go see Kelly once a month and get weighed, so that way it keeps me on task.

    I always find myself going back to Jenny Craig and this is my fourth visit back. My body responds to their program and it has been very successful for me. Plus, their food is very good and the menu plan teaches you how to eat in moderation and you don’t have to starve to death. I’m sure I could buy very comparable and a lot cheaper meals from other companies, but Jenny Craig's menu plan works, so why try to fix something that isn’t broken. I also follow the plan to the tee. I’m there for a reason, which is to lose a few more pounds, and I don’t usually go off of the menu. But if there is something that I don’t like, I tell Kelly that I won’t eat that, so I need to exchange it for something else and there is never a problem.

    I like Kelly. She is very good and she knows that I’m there to get the job done. She knows that the program is gonna be successful and she encourages me that way. I don’t really need a lot of encouragement and I’m my own best critic. And if I get to the point where I feel that my body has responded to pretty much the way it was gonna be, I try a couple of different ways to go and Kelly helps me with that. If it works, that is good. If it doesn’t, we try something different. And sometimes, I’ll rearrange a menu or if I feel myself getting a little bit bored, I'll change things up. When I tell Kelly about it, she just goes with the flow and is not pushy. I keep a journal, too, so I always tell Kelly what I’ve been doing for the week.

    Before, Jenny Craig had meetings and I went to a few of them when I first started. But after a while, I told my consultant that I wasn't going to them anymore because the people there truly depressed me and didn't motivate me. They were there to fool themselves and they thought that by eating a little bit, they could have a piece of cake everyday. They always had an excuse why they didn't lose weight and they didn't understand that going into the program requires total devotion.

    As time has changed, the meetings were kind of put on the wayside. In fact, there were a lot of things that Jenny Craig changed. Back then, the program was a little harder because the calorie count was very low. When I first started it was 950 calories and that was almost a starvation diet. But I lost 30 pounds and it was fun to lose the weight, though it didn’t really teach you how to stick to it and eat because the menu was a lot different. Now, the menu plan is so easy to follow.

    They got quite a bit of food and I like the flexibility. I bought a lot of pasta and grilled chicken sandwiches from them. They also got cheeseburgers and pretty much everything that you would ordinarily go to eat at a fast food. But their stuff is grilled and served in smaller portions. I love the turkey burger, too, and I could eat those every day. These days, there are so many programs that have a lot of shakes and boxed food. I also tried Nutrisystem and they had a lot of soups and smoothies but they didn't satisfy me. It was easy to sit down, make a little salad or have an extra bowl of some vegetables along with your meal and by the time you get done with that, you’re definitely full. But that is not the case with Jenny Craig.

    If you wanna get healthy, you need to go to them. But going into the program is a commitment and you really got to be ready to do it. You’ve got to be realistic, too. If you’re not, then it’s not gonna work. You will struggle but unless you don’t like eating, maybe it is not what you need. Also, getting into their program is a little bit costly, so a lot of people can’t take advantage of that. But you can’t put a price tag on our health. If it is something that is gonna help you reach your goal, then you gotta bite the bullet. I tell people that if you’re gonna spend that much money, you’ve got to be ready to do the program.

    So when I’m sitting in the waiting room to see Kelly and somebody new would ask me how the program works for me, I would tell them that I lost about 20 something pounds and that they just had to stick to the menu, learn what they can add and change things up. I also tell them that they've got to eat all of the food and not not eat. When my husband went on with me and being the male, they gave him a few extra hundred calories. Within a couple of weeks when he went back, he told them that he couldn't eat all of the food and they had to drop some of them. And he lost 15 pounds within a few weeks, so it worked for him, too and he is a believer.

    For me, Jenny Craig has always been a godsend. If I gain 10 or 15 pounds back, I can always go back there and within a few weeks, lose the weight because their program puts me back on track. And I’ve appreciated them being there and letting me come back. So far, my friends see Jenny Craig's effect on me and my appearance and weight loss sells the program to them. They are amazed at how easy the weight comes off me.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Geri,

    Thank you for sharing your Jenny Craig experience. You are well versed on what needs to be done to see success while on Jenny Craig; sticking to the plan as designed. We love to hear about the relationship you have with Kelly and how she has been there to support you throughout your Journey. We're happy to continue to help you meet your goals and live a healthier life.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

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    Reviewed Oct. 10, 2018

    I had been on the Jenny Craig program three times before. Then, I had weight loss surgery and after that, I was not watching what I was eating so I went on Jenny Craig again. I started the diet in September last year and I have been on it over a year now. I have never cheated and have lost 57 pounds. I have a really good personal consultant and we talk about a bit about maintenance as I do not know whether I wanna lose more than I already have or not. He has been at the weight loss center for a while and my experience with him has been good this time.

    My attitude has changed and I feel better since starting with Jenny Craig. I also go to Curves at least three times a week to go with my eating correctly. I have been on other weight loss programs but Jenny Craig is a lot better. Their food tastes good and I like their meals. There may be some things that I don't particularly care for and we just substitute them for something else. They have been good however, it is one of the expensive programs. That aside, my experience with them has been positive and I thank the good Lord that he gave me this last opportunity to make myself the best that I can be.

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    Response from Jenny Craig

    Hi Marcie,

    Congrats on your 57 lbs lost, that's fantastic! We're so happy you have been able tow work towards your goal with the support of your personal Consultant.

    Cheers to a healthier life that you worked so hard for, you should be very proud of yourself!

    Jenny Craig Service Operations Manager

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    Reviewed Oct. 9, 2018

    I was on the Jenny Craig program before and I was very successful with it, so I’m a repeat. The interactions with their people were positive and the meal selections were good. The results have been a week off here and there but for the most part, I’ve had great results.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Rachel,

    We're happy to hear about your positive experience and the great results you have seen while on Jenny Craig. Thank you for sharing!

    Have a great day!

    Jenny Craig Service Operations Manager

    Price

    Reviewed Oct. 8, 2018

    My husband and I ordered a month's worth of food from Jenny Craig before meeting with a rep. They said to order the food first, then speak with a rep about our menu plans for each day. Very expensive processed food. I was appalled by what I saw on the labels. Of course you can lose weight because you are only eating 1,000 calories a day for women and 1,500 calories a day for men. Unfortunately, the calories are not from good, natural food. Once you start eating normally, you will put all the weight back on. You can do better doing your own shopping.

    They have you eat cinnamon rolls for breakfast - totally empty carbs. Instead have an egg, slice of wheat toast and 1/2 apple. Same calories, but so much better for your health. That will cost you less than $1. Instead, you pay $3 for small unhealthy cinnamon rolls that don't provide any nutritional quality. Chicken in the meals is processed chunks. Who knows what else besides chicken is in those chunks. Compare the Jenny Craig soups with Campbells. You pay 4 times more for Jenny Craig than getting a can of soup at the store.

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    Jenny Craig
    Response from Jenny Craig

    Hi Eileen,

    Thank you for your feedback.

    The Jenny Craig Program offers a comprehensive approach to healthy wight management. The menus are developed by Registered Dietitians and our Science Advisory Board. They range fro 1200-2300 calories a day. Calories are based on an individuals height, weight, and activity level, not gender. The calories include pre-portioned Jenny Craig meals/snacks along with added vegetables, fruits, low-fat milk products, lean proteins, and unsaturated fats. Providing clients with the essential nutriance they need for a day.

    We're happy to have a Manager talk with you about your experience and answer any questions you may have. We will private message you for your contact information.

    Thank you again,

    Jenny Craig Service Operations Manager

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    Reviewed Oct. 8, 2018

    I did Jenny Craig 10 years ago and I have always liked it. I am not a very disciplined person and I hate cooking. Put it in a box, let me put it in the microwave and I will eat it. Jenny Craig had portion control for me. However, I did not stay on it for the entire 10 years and when I realized I needed to go back and lose some weight, I knew Jenny Craig worked for me. I went to their facility and I told them that I need to do the program again so we started right back up as if it was 10 years ago. When I did it on the phone the last time, I kept getting new people all the time which I did not like. I also got the food delivered. But now because I have retired, I go into the facility and I have the same fabulous woman consistently since I started.

    Their menu plan is great. It is not fine cuisine but it is edible and I’m fine with it. My all-time favorite is the cheesy potatoes. I would order that in a restaurant. I also love the enchilada bowl and the lava cakes. However, my progress has been slower than I expected. It gets a little slower to lose weight as you get older. But I'd recommend Jenny Craig.Also. It's expensive but not everybody is in a financial position to afford it which is kind of a shame. I wish there was a way to do this where it would be more accessible.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Lauren,

    Thank you for sharing your Jenny Craig experience with us! We're happy to help you meet your goals again. We love hearing about the great relationship you have with your Consultant in Center. For anyone that has financial concerns we offer a variety of menus and programs. If anyone has any questions on the programs we currently offer give us a call at 1-866-706-4042.

    Have a great day!

    Jenny Craig Service Operations Manager

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    Reviewed Oct. 7, 2018

    I tried Jenny Craig 20 years ago and it worked. I went back and started back up a year ago. I lost 110 pounds and I’m only four pounds away from my goal weight. My personal consultant is the best, the food is good, and I do a lot of exercises which helped. I switch the food up too. If there are some foods I don’t like, then I’ll do a little taper out and find the replacement that I like.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Brian,

    Congrats on your weight loss and being so close to your goal! That is fantastic to hear. We love hearing the great feedback about your Consultant!

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Oct. 6, 2018

    I’ve been doing Jenny Craig for 30-40 years and I’ve recommended them to people. There wasn’t a whole lot of choices back then when I started with them but I like having things done for me. I don’t like to cook as I’m not a cooker. Since I started back up again, my results have been really well. I’m a smaller person and I weighed 150 when I came in. I don’t get around so much as I have an injury, so it’s very important for me to keep my weight down. I had a really fast weight loss and I'm now 139 when I weighed in. I like most of the food and I like that particularly at this point I choose which days I get the food. Also, while the people at Jenny Craig have tried to extract more information on me than I give them, they are always wonderful.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Kimberly!

    Congrats on your weight loss! Thank you for sharing your Jenny Craig experience with us!

    Have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Oct. 5, 2018

    Jenny Craig was local and I knew I could get fresh food from them. I didn’t have to count points which was too much work. This is the second time I’ve gone with them, and I lost 50 pounds the first time. My coordinator is great and I love her. We became friends and it’s nice. She gives good advice and if you follow it, you will lose weight. I made my goal last February and I’m just on maintenance now. There are some things I definitely don’t like in the menu, but I like the chicken and mashed potatoes, the Salisbury steak that they have, the hamburgers and the new one that they have out with the enchilada bowl. I have a friend that I recommended Jenny Craig to and she went too, and She has lost weight as well.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Carol,

    Thank you for sharing your Jenny Craig experience with us and congrats on your weight loss! We love hearing about the friendship you have made with your Consultant. Congrats to your friend as well on her weight loss, and thank you for the referral!

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Customer ServicePriceStaff

    Reviewed Oct. 4, 2018

    I don’t doubt this diet works. The counselors I met were extremely nice and did do a follow-up call. The food taste just fine and is portion controlled. However, the cost is prohibitive to me since I am on Social Security. I could not afford to do this long-term enough to lose the weight I need. In addition since I am on a beta blocker, I believe it interferes with the ability to lose weight which seems to be counterproductive.

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    Jenny Craig
    Response from Jenny Craig

    Hi Janet,

    Thank you for your review. We're happy to hear about you experience with your Consultant. If you're in the States, make sure to ask your Consultant about our All Access Premium Program that can help you save money each week.

    Thank you again and have a great evening,

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Oct. 4, 2018

    I liked that Jenny Craig had meals. Some were frozen and some were not. At the time, my first experience, that was what it was. My more recent one when I’ve gone back, there was the idea of the rapid weight loss program. The personal consultant that I've been working with is very encouraging. He's very gentle. If I have gained weight, he's like, "that happens." He doesn't really push me. When I lose weight, he's very enthusiastic and always willing to talk about things to do that might help with my weight loss. He’s a wonderful salesperson for Jenny Craig. He’s a great guy and it’s hard not to like him. I never feel like I failed with him.

    Since using the Jenny Craig program this time around, it's been great. I’ve lost 25 pounds and 17 inches and I’ve maintained it now for three months. So, we go back every week and I weigh in. I also have asthma and my breathing’s gotten better too. My cholesterol’s gone down 50 points as well. So, it’s been fabulous for me, health-wise and self-concept-wise. It’s just wonderful and life-changing.

    The menu plan is good. But after a while, it gets boring because I'm eating the same food. There are certain foods that I like and I get them. Breakfast meal’s great and the desserts are fabulous. I’m very happy with the meals that I stick with and I’m able to maintain with those. But there are meals that I really don’t like and sometimes they discontinue meals that I really do like. But I'm successful and once I've hit goal, they’re not as rigid as far as having to follow an exact menu. So, that helps too. People have noticed my results and they ask me. And I will recommend Jenny Craig.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Paula,

    Thank you for sharing your feedback. Congrats on 25 lbs lost and lowering your cholesterol! We're so happy to help you continue to meet your goal!

    Thank you again,

    Jenny Craig Service Operations Manager

    Customer ServicePriceOnline & App

    Reviewed Oct. 3, 2018

    It never fails...I don't like everything on the Jenny Craig program, but the few things I do like, they change -- and trusts me, it's not for the better. The fettuccine Alfredo was one of my favorites. It was creamy and the chicken was tender white meat. Tonight I ate watery Alfredo with rubbery chicken. I called customer service and sure enough, the recipe has been changed. The same can be said for the meatloaf. They are delivering a inferior product for the same money and we all know that it's very pricey to begin with.

    Pretty soon, I will have few choices if they continue to cheapen their meals. The customer service person suggested that I call and check on changed recipes before ordering. Wow! That's my responsibility? How about Jenny Craig be honest and forthright and tell the customer that the recipe has changed on the website. I don't know what my future is with JC. It's far too expensive to pay for poor quality food. If I wanted cardboard and rubbery tasting food, I can purchase that at the grocery store for a fraction of the cost.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Melissa,

    Thank you for your feedback. Food quality is our highest priority. We'd like to have a Manager reach out to you to discuss your concerns. We will reach out to you privately to follow up further.

    Thank you,

    Jenny Craig Service Operations Manager

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    Reviewed Oct. 3, 2018

    I first started with Jenny Craig around 2003 and I got the lifetime membership when it was offered back in the day. My first interaction with Jenny Craig was great, so I’ve stuck through them often all throughout the years. I attempt to go every week, I go off and on depending on finances. My personal consultant is very understanding and supportive and she puts me on track when I start to go off track. She also sticks with my "no onion" rule because I cannot stand onions and she is so accommodating with it.

    I like the menu plans a lot. I love the chocolate cake and the lemon cake, and the cheesy chicken and mashed potatoes are my favorite dinner. They are of great quality. I just wish that the Key lime pie would come back because that was amazing. However, I don’t like a lot of the pantry items. They smell like MRE to me and I cannot deal with the pantry. The best results I had was in 2012. I just had a miscarriage and I was doing the gym. I lost 40 pounds and it was amazing.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Jenn,

    Thank you for sharing your Jenny Craig experience with us. We are happy we have been able to help you meet your goals in the past, and we are excited to continue to help support you with your current goals. Thank you for your feedback on our shelf stable items, we'll make sure to share that with our Food Team.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

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    Reviewed Oct. 2, 2018

    I used Jenny Craig back in 2007, then I went back a few months ago and it has been great. I’ve been with them since March and have lost close to 30 pounds, which is great. I’m on the Diabetic 2 program and they took me off of the insulin. They put me on oral medication and I feel much better. Plus, I’m maintaining my weight, even though I missed last month.

    Even though I’ve been traveling a lot, Jenny Craig's program was really easy and the food tastes better. Their meal plan was great and I liked the fact that I could pick and choose what I want. I liked going through it weekly and setting up my schedule. I live an hour from my work and it was great that I’m able to put the meals in the bag and take it with me, which kept me on track. I loved the ham and Swiss baguette, the breakfast sunshine sandwiches, the quiche thing, the meatloaf, the bagels, the pancakes, and the waffles. I also loved the desserts. The meals' quality has been consistently good. The woman I used, Sheryl, is phenomenal. She was easy to talk to and made the whole process really easy. I couldn’t have asked for anybody better.

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    Jenny Craig
    Response from Jenny Craig

    Hi Thomas,

    Thank you for sharing your Jenny Craig experience with us. Congrats on your weight loss! We're so happy to hear you are off of your insulin, that is such an accomplishment you should be very proud of your success!

    Thank you again and have a great day.

    Thank you,

    Jenny Craig Service Operations Manager

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    Reviewed Oct. 1, 2018

    Jenny Craig's program is very simple and the food is good. The people that I’ve had have been phenomenal. I’m not very good at being disciplined, going in on a regular basis. I’d go in for two or three weeks, and then I’ll just do my own thing and then get busy. When I go in, the consultant greets me. We’d chat for a few seconds and she weighs me. Then we sit down, and we talk more at length about what my prior week looked like, as well as what the challenges for the following week and what my focus is gonna be to stay on track.

    I recently bought the barbecue chicken burrito and I have purchased a whole menu. The last time I was in it, I did the Rapid Results menu. I liked the chicken fettucini alfredo. I’ve done the Baja-style chicken quesadilla and the cheesy potatoes and chicken. The quality of the meals has been good. However, there have been a few things that have been taken off the menu that we’ve wondered why because they were things that were really great. We’ve not been super happy with the changes, but it’s just an item or two that has been discontinued. The portions of the items have also seemed to have gotten smaller, for example, the chicken sandwich or even the cheeseburger.

    The prices have also gone up. Way back when I started, I was part of the one that you’d get 30% off if you reached your goal weight, and then you could keep it. And somewhere along, I failed to renew for the $40 a year and that dropped off. As a result, when I’ve gone back after being gone for a while, they’d go, “Come back, and we’ll give you $10 off of a week for the first six weeks.” But if I’m on it for longer than six weeks, then that drops off. For brand new people, that’s offered. But then after that, you don’t get any kind of incentive for staying with the program, even though you’ve been with them for years. Other than that, the results of the program have been good and if you follow it, it works.

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    Jenny Craig
    Response from Jenny Craig

    Hi Dora,

    Thank you for your review and congrats on your success! We always aim to keep our menu fresh and full of variety, I will be sure to share your feedback with our Food Development teams!

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

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    Reviewed Oct. 1, 2018

    I have a lifetime membership with Jenny Craig. I started when I was a teen and I first started because a friend of mine joined. She was working there. I've had great and very necessary interactions with the consultants. They definitely keep me accountable. I started again in January. The results were quick because I was on Rapid Results. Since then, I’ve been off-and-on maintaining. I set two goals and I hit them, so I’m just maintaining now. Jenny's menu is great. My schedule is so jammed every day that to have to think about what to eat is always a struggle. With Jenny and the menu and knowing what to eat every day, it makes it easy to be successful. The meals that I’ve purchased were very good. In the past, I tried Smart Ones and Lean Cuisine but I always come back to Jenny Craig. I’ve always liked Jenny’s foods.

    Recently, a great way that I’ve been making my appointments with my consultant is someone was reaching out by text. That’s really great and very helpful because sometimes I’ll call the center and I’ll get the voicemail. They’re like in back-to-back appointments, so it’s hard for them to answer their phone. If the appointment reminder comes through, it would be great if they could send me a text about it. Even an email would be great. It would be helpful for the consultants as well because I know that they spend so much time just calling their clients to remind them. I recommend Jenny Craig all the time.

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    Jenny Craig
    Response from Jenny Craig

    Hi Shiella,

    Thank you for sharing your Jenny Craig experience! You're absolutely right, our Consultants give coaching and accountability to achieve results greater than you thought were possible. We're so glad to hear that you are doing well after reaching your weight loss goals!

    Thank you again for your review and have a great day!

    Jenny Craig Service Operations Manager

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    Reviewed Sept. 30, 2018

    Jenny Craig has always been my go-to. I started with them 12 years ago, and I've been going back every couple of years. Initially, I joined to lose the weight that I gained when I got married. Then I trained. So, whenever I would train, I would use Jenny Craig. Then I recently went back again because I had gained some weight after quitting smoking.

    The menu program totally works for me and the quality of the food was good. There was a couple of things they’ve changed over the years that I didn’t like much, but other things were good. It was just a matter of choice. It is also always way better than store-bought stuff. Majority of the people at Jenny Craig have been awesome but the people here in the office, Veronica and Keisha, were the most amazing that I’ve ever had. My progress results have always been phenomenal. Unfortunately, after doing the program for so many months, I’d only lost so much weight, and I kept getting sicker. It turned out I had a medical disease that made it bad. These ladies jumped on the horn and checked with their nutritionist and went through all the hoops to help me. I’d totally recommend Jenny Craig.

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    Jenny Craig
    Response from Jenny Craig

    Hi Lori,

    Thank you for sharing your Jenny Craig experience! We are so sorry to hear about your health conditions but glad that Veronica and Keisha were there to support you every step of the way.

    Have a great day!

    Jenny Craig Service Operations Manager

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    Reviewed Sept. 29, 2018

    I joined Jenny Craig a few years ago and I joined them a second time because I liked having my own counselor that I talk to every week. I had Sarah this latest time and I really like her. She helped and equipped me to overcome any obstacles that I had and cheered me on. I also liked the menu plan. It was nice to write what I was gonna eat and plan it all out. That helped a lot. I planned what I was gonna eat, and then I got their shipment and then I planned it again. I had it planned every week and had it on my fridge. The meals were easy to do. I could just stick the meal in the microwave. I liked anything with potatoes. I liked the chicken bowl where it had potatoes in it and veggies. I also liked the spaghetti and meatball meal, and the breakfast was good. I like the variety of food.

    The program worked well for me and it's easy to follow. I lost 50 pounds in five months. I've had good interactions with Jenny Craig, but I quit in both times because I couldn't afford them anymore. It cost about $600 a month for the food. I would have stayed with them forever if I could afford them. After getting so far, I could do meals on my own. I got it down to about 125 a week but I just couldn't do it right now. But I do plan on going back on as soon as I get caught up with everything.

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    Jenny Craig
    Response from Jenny Craig

    Hi Vonna,

    Thank you for sharing your experience with us. Congrats on the 50 lbs loss. We're so glad that you enjoyed the food and had a great connection with your Consultant!

    Whenever you are ready to get started, contact us at 1-866-706-4042.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Sept. 28, 2018

    I love Jenny Craig. I used them 25 years ago and I lost so much weight and kept it for long. I was very happy about it, so I bought the lifetime membership. This time, I went back because I went overweight. I also have diabetes and all kinds of problems because I’m older. The progress took longer because my metabolism is slow now but I lost around 28 pounds and I’m very happy.

    My personal consultant, Jennifer, is amazing and the food quality is good. I love Jenny Craig’s food. Some of those, I don’t like much and I do not eat but I could substitute for something else on my own. Jenny Craig doesn’t have any problems with switching which helped a lot. I recommend this company every day. In fact, I recommended them to my son and his girlfriend and my son lost 30 pounds in about three months. He has to stop though because the membership, after those three months, is gonna be about 300 and he couldn't afford it.

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    Jenny Craig
    Response from Jenny Craig

    Hi Marlen,

    Thank you for sharing your Jenny Craig experience with us! It's great to hear how Jenny Craig has helped you and your family members. Everyone deserves to live a healthy life and we're so glad we were able to help you meet your goals.

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Sept. 27, 2018

    I used Jenny Craig years ago and then I came back to them. I’ve been using them constantly for the last eight months. My personal consultant has been wonderful. She understands what I’m going through and she is very supportive. If I feel like stalling, she’ll give me ideas on how to make the progress go faster. I lost 90 pounds this time. I like some of Jenny Craig's food, but there are some that I don’t like. I’m glad that I could do three changes. When I see the things that I don’t like on the list, then I could make the three changes. I also do not like their oatmeal cookies. I like the oatmeal part, but I don’t like the white sugar part. I tried to get it off, but it’s hard to get off. It’s too sweet. I would like new food more often. They're changing it often but they may add two or three new items. Other than those, I like everything that’s going on with Jenny Craig.

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    Jenny Craig
    Response from Jenny Craig

    Hi Shirley!

    Congrats on 90 pounds lost! Such a very big accomplishment to be proud of. We love to hear your how much of a support your Consultant was throughout your journey. We'll make sure to share your feedback on the Iced Oatmeal Cookie with our Food Team. Thank you for sharing your experience with us!

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Sept. 26, 2018

    I've been a Jenny Craig member for a long time now and I've had very good interactions with their team. With the last program I joined in April, I’ve lost almost 30 pounds and I’m maintaining. Their meal options are really good and I enjoy the majority of it but now that I'm on maintenance, it's even better because I can pick what I want. I also like the fact that I can go between two consultants. I've dealt with Tanner and Renee and that has worked really well. I don't have to repeat the same one because they have different ideas.

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    Jenny Craig
    Response from Jenny Craig

    Hi Carrie,

    Congrats on meeting your goal weight! Maintenance is so important.

    Glad to hear it's going great for you. Thank you for sharing your Jenny Craig experience with us.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Sept. 25, 2018

    I'm a lifetime Jenny Craig member. I really like their program. When I'm in it, I lose weight and when I'm not, I gain weight. The food products are varied and they are good and very satisfying. However, they have a lot of products with scrambled eggs and I don't like scrambled eggs. During my weekly visits, I would pay for the food, go in, weigh, and sit down and have a consultation about the proper food to eat and the best time to eat them. I like their consultants. They are very informative. They know exactly what my body needs and they are there to give me the courage and inspiration that I need to keep going.

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    Jenny Craig
    Response from Jenny Craig

    Hi Tonja,

    Thank you for sharing your Jenny Craig experience with us. You're right, Jenny Craig Consultants know exactly what you need to help you meet your goals! We're happy to be on this journey to health with you!

    Thank you again and have a great day!

    Jenny Craig Service Operations Manager

    Reviewed Sept. 24, 2018

    Rejoined 2018, previous customer in 2011. Not have a lot of weight to lose, only 10 pounds. Here's what I experienced: Food quality seems low. Diet relies heavily on dairy products not provided — cottage cheese, string cheese, yogurt. I don’t eat many dairy items. Taste of many of the products is not good — bars and shakes taste like vitamins and smell medicinal! Personally, I don’t eat sweets in the morning, so muffins and rolls are of little interest to me. Measurements are odd — how do you measure “2 cups of salad” as opposed to by the weight? 1-½ cups of vegetables versus X number of ounces of them? JC touts “helping you create new habits and a healthier lifestyle.“ — how so? A diet like this, half of which is protein bars, shakes and dairy products, is not sustainable in the real world.

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    Jenny Craig
    Response from Jenny Craig

    Hi Timothy,

    Thank you for your feedback. Jenny Craig helps clients build healthier habits that lead to a healthy lifestyle, such as eating up to six times a day, self monitoring what they eat, and planning physical activity. The structure of our Planned Menus and routine of meeting with a Consultant every week help clients overcome challenges while educating them on making healthier changes that show them results.

    Jenny Craig provides convenience such as not having to weigh food, as many clients do not own a food scale. Planned Menus provide breakfast, lunch, dinner, and two snacks. While there are some fresh veggies, fruit, and dairy a client would add in to balance their day, it is a very small amount that would have to be purchased.

    We're happy to have a Manager reach out to you to discuss your concerns. We will be reaching out via private message.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed Sept. 24, 2018

    I originally started with Jenny Craig when they were Diet Center and at the time, they were offering wonderful things. They used to do lifetime memberships and I purchased one, so I got reduced rates forever. I have been with them all of these years and I enjoy their program. I like my personal consultant a lot, but their role has diminished since the beginning. I used to have a personal consultant and they were there full time, but now, they have pared back a lot in their offices, so they only have possibly one person in their office. The things are not as convenient as they used to be.

    I use Jenny Craig when I need to use them such as when I gained too much weight or had a problem. I have some issues that I have been on medication, which is not a friend to weight loss, but I'm really happy because when I put the weight on, Jenny Craig gets it back off me and I try to do it quickly. I have to go on a high dose of my medication every now and then and I'm on a maintenance dose, which doesn't help me either, so I use Jenny Craig whenever I need to take off quite a bit. This time, I've taken off a good 30 pounds. I have been cheating through the summer when it's hot and I don't follow the program strictly. When it's really hot, I have issues, but I'm still going down. I walked in there with a shake the other day and I said that I weighed myself and I've gone down.

    The menu plan used to be great, but now, it is not as good as it used to be. I cut and taste, so I eat what I want. If I like something a lot, I might have it three days out of seven. They don't recommend doing that, but I still lose with it, although not quite as fast. Some of the quality of the meals is excellent and they are all decent, but I see a difference within the last six months in what they are doing with some of the meals. They need improvements with them. When they are changing some of the stuff, instead of getting better, it's getting worse. A few years ago, they had stuff that was so good that I would choose to eat it in place of regular food, but that's not the case right now.

    I encourage people to use Jenny Craig. It's a good, healthy way to lose weight at a slow pace. I had done a lot of different things and most of the time, when you need to diet and go on Atkins or something else, you are gonna bounce back and gain more weight. With Jenny Craig, you don't do that. It stays off and it doesn't bounce. It's not a yo-yo. Jenny Craig is the best of what's out there.

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    Jenny Craig
    Response from Jenny Craig

    Hi Carole,

    Thank you for your review and congrats on the 30 lbs loss! You are absolutely correct, our goal is not just to help you lose weight, it is to help you learn to maintain your weight loss.

    Thank you for your feedback, I will be sure to forward this to our food development team.

    Have a great day!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Sept. 23, 2018

    I am a lifetime member of Jenny Craig. The program works if it is followed. I had not been on for several years and I recently went back. I was feeling really bad because I had gained a lot of weight back, but the people at Jenny Craig were warm and supportive. My original personal consultant had been on the program herself. I need to go in on Sundays because I work really long hours during the week. The other consultant that I’m with now is super sweet and great, and she has been there forever because she likes it, not because it’s just a job. When I went back, I had a goal. I hit the first 30 pounds and I kept setting goals. So, in a little over six months, I’m at 60 pounds.

    Jenny Craig's food tastes really good but not everybody likes them. I am a nutritionist and I write menus for school lunch and I can’t please every single person every single day. I have an aversion to peppers and they have been great about substituting things out with pepper. But, they changed a couple of things and reformulated a few. The non-frozen things aren’t always as good as the frozen. Also sometimes, they don’t check them when they are on my menu. The super popular stuff was out of a bit at the beginning. They were saying it was a production issue and Jenny Craig should reintroduce new foods. Overall, the quality of Jenny Craig's meals is good.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Cindy,

    Thank you for your review! Congrats on your 60 lbs loss, that is so great to hear! We are so glad that you enjoy the meals and had such a great connection with your Consultant.

    Thank you again for sharing your experience and have a great day.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed Sept. 23, 2018

    I quit smoking and put on weight and when I first started Jenny Craig, I went from 170 down to about 128 with no problem at all. I go to them periodically and the person I worked with has always been really good. They’re all very nice and I can get in touch with them all the time. They have their own menu that you can follow. However, they have changed the menu, which really messed things up. I used to eat their Mesquite chicken, meatloaf, and Salisbury steak. But they redid all of their meals and it doesn’t taste good. I know a lot of people that I talked to that go in and out of Jenny Craig, and they remember the Mesquite chicken and said that it was really good. For some reason, they put all this stuff with the mashed potatoes and mix everything together but not everybody wants it that way. Other than that, I would recommend Jenny Craig. If you wanna lose weight, go to them and follow their menu plan.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Jenny,

    Thank you for your feedback and congrats on your weight loss! At times we do make changes to our foods or introduce new items to keep our menu full of variety. We'll make sure to share your feedback with our Food Team. Should you need any further support don't hesitate to give our Jenny Care Team a call at 1-800-536-6922.

    Thank you and have a great day!

    Jenny Craig Service Operations Manager

    Customer ServiceSales & MarketingPriceStaff

    Reviewed Sept. 22, 2018

    A few good things to say before I get into the meat of my review. First, the program works if you follow it. My wife lost 29lbs and I lost 14lbs in the 6 weeks I've done Jenny. The other benefit is the convenience of having your meals mostly planned out for the week. That's the program, the execution lacks so much to be desired it's unreal.

    I'm writing this review because of a particularly bad experience, but there were a lot of issues along the way. The food is INSANELY expensive. Like $5CAD for what is essentially 2 egos? Or $4 bucks for half a bowl of Cheri-o knockoffs? Just the Jenny food was 170+ a week not including all the fruit/vegetables/milk/cheese you had to eat which was easily another 80 a week. (For one person.) It's expensive, but you tell yourself your health is worth more and it will only be a few months right? I'm paying an insane premium on food I could literally buy at the grocery store for 1/3rd. I get they build their other costs into their food but...

    The food is inconstant at best. I had done Jenny in the past once before and their food was straight up BAD at that point, so they made some improvements since then, but they still have food issues. Several times I've had to eat through buns on a hamburger that were so dry/freezer burnt that it was like eating bread crumbs. Or eating food that was packaged upside down. Like if I'm paying $5 for half a stuffed potato you think you could at least package it right-side up not face down smeared all over the bottom of my tray? If you are charging me 300% markup on food, it better be good food. Honestly most freezer meals you buy at your grocery store far outshine Jenny food.

    Everything is outdated. I mean everything. They take your before photo with a dilapidated camera from 2004, even their testimonial "booklet" is held together with scotch tape, and the music in the office is played out of an old boom box. Then all the menus are just piles of paper... like this business is seriously stuck in analog. I don't know why they don't give you an app for your menu where you can check off the food you've eaten and a menu for that week where you can track what you are supposed to eat. It's 2018 why are things like a decent camera (or maybe a mobile phone even) even so hard to use. The imagery on the windows is the same since I was there years ago and is just faded and yellow... actually everything was the same from 4 years ago... their success stories, binders, paper... all of it besides new menu items.

    The program isn't worth it. All Jenny is calorie counting. It's not like it's some big secret - eat 1200 calories a day. Here are 3 meals a (really expensive) 'nutrition' bar and a snack. It would take about 2 minutes and an Excel spreadsheet to duplicate the whole program? So why are we being charged such a premium? It sure isn't for the consulting. The sales people... er, sorry, consultants are just interested in pushing through as many people as possible and couldn't give a tar if you are doing well or not on the program.

    To be fair of the 8 or so people I was bounced between over my two stints with Jenny. 2 of them seemed to care... but that seemed like it was a personal pride thing and not a training thing. The fact that they are paid on commission is VERY obvious and their actions reflect it. I'm paying a membership fee and for REALLY expensive food so a disinterested salesperson can weight me and sell me the food? When I'm paying a premium I want to be treated like I'm paying a premium.

    Jenny is the ex-girlfriend you never asked for. For the past 4 years since I left the program the first time they have called on-and-off for months. At first it was the salesperson/consultant leaving all these guilt ridden voice messages. Like I'm talking close to a dozen of them almost 1 a week for 3 months. Asking me questions like... why have I given up on myself... etc. I was sick of the bad service the first time, and they had bad food, and the good food they had was ALWAYS out so they would replace it with their 8 black bean dishes they had left over.

    Honestly the only reason I came back this time around was because my wife said the food was so much better and they had new staff. Then there was all the sales calls I got for the next 4 years, them trying to get me to come back. There is only one company that harasses me more than Jenny and that is RBC trying to get me on a credit card. You work so hard to get people on the program then treat them like trash when they are there.

    Why I left, and why Jenny will never receive another penny from me ever again. I was on the way to an appointment - I was running a couple of minutes late (4 min to be exact.) I was then called by Jenny to tell me my appointment had been canceled. I told her I was sorry I was late but I was less than 2 minutes away and was on the street Jenny was at. So in total I would be 6 minutes late. I had an errand to run with my Dad before my Jenny appointment and it ran late... but again... 4 minutes, normally I just drive myself and I haven't missed an appointment yet. Anyways, she told me it was canceled and I said I was almost there (by her I mean Ally at North Edmonton.)

    She said they only had 2 staff members and that they were booked solid. First - my appointment is 15 minutes long, so how are you booked during my appointment time? Second- most my appointments last 5 minutes. So even if I show up, it's not like they take a long time you jump on a scale, and they give me my food -- see point about disinterested salespeople above. So anyways, she told me they were booked and I couldn't even wait around for a different appointment. So I asked her if I could skip the appointment and just literally pick up my food. 100% my fault I was late, I don't want to take time from other's appointments, but I was literally almost there and would still be in-and-out before my appointment time would be up. Anyways, she told me no. She wouldn't even let me come give her money for the food they are constantly pushing.

    This was the straw that broke the camel's back for me. I live 2 cities away, which they know. It's over an hour of driving just to come pick up my food. Like it's the time I have to spend driving, I have to pack up my kids normally (this time I was running errands with my Dad and my wife had the rare day off so at least that wasn't an issue), and pay for the gas at $1.30L. Then instead of being understanding they tell me I can't even give them money but I could try again another day. ARE YOU KIDDING ME? Clearly Jenny Craig is so flush with clients that they don't mind losing a couple. So that's what they will be getting. They won't only lose my business, but also that of my wife. That's $1500 a month we don't have to spend now, so thanks Jenny.

    Honestly, you charge an arm and a leg for dated services and you can't even perform BASIC customer service for someone who you KNOW has multiple accounts with you. That's fine, I was 4 minutes late before you canceled my appointment. My bad. But guess what, I don't work for you. You work for me. So you are fired. I'll give my money to literally anyone else. Be it a program I make myself or another weight-loss clinic. I've never had such poor service in my life. Why do you only have 2 staff? If you are so damn busy why are only 2 people working?

    If you can just turn down money it must be crazy busy... even though I've barely seen anyone else when I go in... maybe you are sitting on a stash of extra clients. I mean with what you charge vs. what you provide you probably don't need that many. I was already debating how long I wanted to do Jenny because I thought the value was poor, but this made that decision SO easy. Also, why this extra irks me is that your salespeople are almost ALWAYS late for the meetings. If you demand insane punctuality then you better be ready when I get there on time. Buyer beware, only sign up for Jenny if you want worse service than you would get anywhere else and to be harassed for the rest of your life. Also recommended for those who like stale buns at $5 a pop.

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    Jenny Craig
    Response from Jenny Craig

    Hi Daniel,

    Thank you for taking the time to share your experience with us. Before we get into your review details; we'd like to congratulate both you and your wife on your weight loss, that is a great accomplishment, we're glad we were able to help you both.

    As for your other concerns, we'd like to make sure we address those right away. Food quality and client stratification is a major priority for us at Jenny Craig. What you have experienced is not to our standards so we'd like to reach out to privately and have a Market Director follow up with you.

    Thank you for taking the time to share your experience so we may properly address and fix the issues. We will be in touch via a private message.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 22, 2018

    I was a client of Jenny Craig years ago and I had good success with that. although I had not done the maintenance program when I lived in Florida and in Virginia. I loved the food and the counseling, but at that time, I had three children and I couldn’t afford to stay on the program, so I went out. But when I went back on it, I decided this time I would be 100% committed to it and also do the maintenance. I’m in it full force right now. My personal consultants are Elena and Ann and they are absolutely wonderful and very good. I’ve had some tragedies in the family, some deaths, and they have not only been supportive of the weight loss but also have been understanding. I was able to stay with their encouragement and I have to give them credit for that. I was able to stay with the program and staying with the program made it a very positive thing that was still happening for me.

    My food program could have gone off track, but because of them, I was able to stay on track. They were understanding if I had a couple of days during that time that wasn’t a good day and it was hard to stay on program. They were like counselors at the same time. I told Elena that I needed to pay her and that she had been a therapist for me. She is really amazing. Of all consultants I’ve ever had, I connected with her. She is a really good listener and I appreciate that. When I’m with her, she has a calmness and she invites me in. It was interesting because it kept me coming back. There were times with the other counselors years ago that I dreaded going in. I look forward to seeing Elena and saying "hi" even if it is only a 20-minute interaction. She has always been good about knowing that if I needed to call or to check in during the week. She has been very important in my success and I don’t think I could have done this without her.

    The results from using the program this time around have been really great. I am at 27.2 pounds lost and I have 3.2 to go to reach my 30-pound goal. My weight this morning makes me about a pound and a half away from my goal, so I’ve gotten weight loss. I’m more of a fish and chicken and turkey eater and I usually don’t eat beef. At first, I wanted to take the beef off of the program, but I talked with the girls and said that I am doing it differently this time than I did years ago. I also said that I understood that there’s a lot of science behind why I’m supposed to be eating what I’m supposed to be eating in that 24-hour period, and the nutrition and the balance. There are a lot of beef products in the Jenny Craig, although I wish there was more fish. I like fish, but I’ve learned to like the beef products because what they have are really good-tasting and the quality is good. So, even though I’m not normally a beef eater, I enjoy them.

    I’m also enjoying the breakfasts and to wake up and know that there’s a hearty breakfast. I liked the way they changed the menu where the lighter meal is in the evening. I have been exploring intermittent fasting and I had lost about five pounds prior to the Jenny Craig program, but I wasn’t getting all my nutrition in. With Jenny Craig, I have the 12-hour window of not eating and it has really kicked in the weight loss, so it is really exciting and I love it. I hope they keep doing what they are doing.

    I like that they put the seasonal foods on the menu. The pumpkin loaf and those kinds of things come seasonally and I look forward to those things. I’m hoping that they won’t do a lot of changing on the menu. I like the variety and it is helping me stay. In addition, Jenny Craig is connected with another company that does research with diabetes, so they are going that direction too to make sure that people are looking at it as more of a health than just getting the weight off.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Ann,

    Thank you for your review! Congrats on your weight loss and almost being at your goal! That is fantastic. We love hearing about the great friendship your Consultant Elena have. We're happy to help you meet your health goals!

    Thank you,

    Jenny Craig Service Operations Manager

    Staff

    Reviewed Sept. 20, 2018

    I love Jenny Craig. When I started I had not weighed myself in a long time and was shocked... I lost 13 pounds 1st go around and took a break due to some stuff I had to deal with namely I couldn't get into the center (caring for a family member). I should have had food delivered in hindsight. When I went back on Jenny I'm down again 6 lbs. I love the food. It's very delicious. I do struggle with hunger but a huge salad mid day really helps me. I love my counselor, no, now she's my friend Rita. I admit I cheat here and there: husband's birthday cheat, church potluck cheat, but my last Jenny counselor who was great too gave me great advice. She advised don't consider the whole day a loss just that meal get right back on track, it helped me a lot. Get right back on track.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Laura!

    Thank you for sharing your Jenny Craig story! Congrats on your weight loss! We loving hearing about the friendship you created with Rita. We're very glad to hear her support has helped you.

    Have a great day!

    Thank you,

    Jenny Craig Service Operations Manager

    Customer ServicePriceStaff

    Reviewed Sept. 14, 2018

    I've been a member of Jenny Craig for several months. Until about 6 months ago, I was very pleased with the program. I had a good coach, the food was fine, I was losing weight and everything was handled well. When I'd come for my appt with my coach, there were usually 2 coaches on hand and someone was at the front desk to say hi and answer questions, as well as to prepare the bill for that week's food. I chose to have the food delivered (for a fee) and the delivery service was very good. But little by little, things changed. There's no one at the front desk now and when I walk in, my coach is usually alone there.

    She has to handle walk-ins, regular apps, the phone, get the food ready and oversee the delivery service. I can't blame her for being short at times. A few months ago J.C. changed their delivery service. The new service charged more and is very unreliable. They delivered food an hour early once and when I wasn't available (in the shower) they left the food in the lobby, where it sat for 3 hrs without my knowing it had been delivered (there's a 2 hr window of time). I had to send it back. Today, they never came and finally 60 minutes later I called the center to inform them. The delivery arrived an hour after that, so altogether they were 2 hrs late. If I'd had plans for the evening and had gone out, they would either have had to take the food back or leave it in the lobby again, where it would sit until whenever I got back!

    This is totally unacceptable. These changes indicate of a management that cares more about cutting corners (more $$ for top execs?) than about keeping the quality of the customer service high. Lastly, the price of the food has risen since I started the program, and unfortunately I've had problems with the food from time to time, like today: there were little hard bits of something in a pasta and vegetable dish, and it's not the first time. When people used to ask me how I lost the weight, I was happy to tell them. But now, if I tell them I will add that I can't really recommend the program because it's very obvious now that the decline in service isn't going away.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Ellen,

    Thank you for sharing your experience with us. We're sorry to hear about the issues you have experienced. We're going to have a Manager give you a call so we can properly address your concerns.

    Thank you again,

    Jenny Craig Service Operations Manager

    M increased rating by 3 stars.
    Customer ServicePrice
    After a positive interaction with Jenny Craig, M increased their star rating.

    Original Review: Sept. 7, 2018

    I was off to a good start but encountered a problem with the amount being charged for 7 days of food vs 3. Had to do with weigh in day and food purchase date being different. I was charged extra for 3 days not knowing about the discount for 7 days of food purchased. I asked for this to be made right and have heard nothing. I’ve spoken twice with customer support and was told I’d hear back within 48 hours. I’ve heard nothing from anyone at Jenny Craig. Plenty of other options and obviously better customer care.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi M,

    We're glad you were able to connect with our Market Director today. We're happy to hear she was able to resolve your concerns.

    Thank you again for allowing us to fix this and have a great weekend!

    Jenny Craig Service Operations Manager

    Staff

    Reviewed Sept. 4, 2018

    I have been on the program for 3 weeks and have only lost 4 pounds and have been very hungry most of the time. Whenever I go for my weigh in, my counselor seems very busy and rushed, even though I am the only person there. When I was there last, I was very discouraged and my counselor knew that, and she did not offer any encouragement. I also found out that measurements should have been taken on the first visit which should have lasted approximately 40 minutes. (One of the reasons I pay a lot of money for this program, is the personal touch from the counselors.) That did not happen. I have talked to the center about it and hope my further visits will be more empowering. Will keep everyone posted.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Rebecca,

    We're sorry to hear about your experience. Thank you for taking the time to share this with us. We're going to look into your account and have a Manager contact you.

    We will be in touch soon. Thank you and have a great day.

    Jenny Craig Service Operations Manager

    Staff

    Reviewed Aug. 18, 2018

    I tried the Turbo Boost program with some success. I took a break as I wasn't enjoying eating what felt like airplane food for a month. After a couple of months, I tried to buy more food and had nothing but difficulty. After speaking to multiple people I was told because I was already on the program only my counselor could send me more food. She never contacted me back. Oh well, good thing there are other programs out there.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Jennifer,

    Turbo Boost is not a program that Jenny Craig offers. We believe you may have us confused with another company. We also could not find an active or recent account for you. We're happy to help you get started on the Jenny Craig Program and answer any questions you may have. Give us a call at 1-866-706-4042.

    Thank you,

    Jenny Craig Service Operations Manager

    Reviewed Aug. 11, 2018

    I had minimum success with JC for 8 weeks (13 pounds) and was following the program diligently. I have since switched to a different weight loss program. I am still being charged a monthly membership fee of $19. This needs to be canceled ASAP.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Gayle,

    Our Customer Service team will be happy to speak with you regarding your request. Per your service agreement you are able to cancel at anytime; the reason your account has not been cancelled is because we did not receive a request to cancel it. We will forward this team member who will reach out to you.

    In the future our Customer Service team can be reached at 1-800-536-6922.

    Thank you,

    Jenny Craig Service Operations Manager

    Customer ServiceStaff

    Reviewed Aug. 8, 2018

    I've talked on the phone with them and was supposed to get a text and email. Never did. I went to talk to them in the center. I told them I'm not sure I can afford it so never got to talk to anybody. The lady at the desk told me to go to Weight Watchers. I was shocked. I went back online. Talked to a salesperson and he said he call me to talk in over and talk to a counselor, well he stopped chat and didn't call me back. They didn't even give me a chance to see if they could come up with a program I can afford. Very disappointed.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Laura,

    We're sorry to hear about your experience. We'd like to have a Manager reach out to you first thing in the morning. Thank you for taking the time to report this to us so we can address this right away.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 2, 2018

    I used Jenny Craig several years ago. I got my lost weight goal the first time around and I maintained it for a long time. However, I went off track and recently I decided to go back to their program. It's convenient since everything is pre-planned for me. I've done both the one where you call them and they ship your food to you and the in-person consultation. I like the latter better, even though the phone call was a lot more convenient. It's a lot more personal and the people are trained better than the ones on the phone.

    Furthermore, I get bored with stuff in the food plan after a while. Also, I haven't been happy about the packaging of the food. They're quite costly for what you get. I understand that you're getting the consultant and the personalization, but the quality of the packaging is cheap! It needs to be updated. Even Weight Watchers has far superior packaging. I'm fighting this cardboard, plastic, and stuff for something that costs double of what I would pay for a Smart One or a Weight Watchers meal of comparable size. Nevertheless, Jenny Craig is great at teaching you how to maintain your weight. I would definitely recommend them.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Lynne,

    Thank you for your review and feedback. We'll make sure to forward your concerns regarding our packaging to our quality team as food quality is very important to us, and that includes the packaging. We're happy to hear about your success on Jenny Craig and we're happy to help you get back on track.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed Aug. 1, 2018

    I wanted to be a better me and so I signed up with Jenny Craig. My interactions with the reps were good. Everybody I've dealt with has been very nice and helpful. I've used the program off and on for years. Right now, I'm not on it but when I have used the program, I lost weight. I haven't had any problem losing the weight but I got burned out on the food, eating the same ones over and over. I was on it about four months ago. Even so, I got to be able to choose what I liked after a while. I wrote down things I didn't like so then I could choose what I did like. I was a big big chocolate person and then I always liked the pastas. I didn't really like the soups though.

    I would tell others that Jenny Craig works and the food is good but it's expensive. Although the price is a motivating factor on me to lose the weight because I don't wanna throw my money away. Every diet is gonna work. You've just got to watch your portions and what you eat. You gotta be consistent and it's a mindset. You have to be ready to lose. That's the success of it. You're not just gonna have one good day and then cheat the next.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Amy,

    Thank you for sharing your Jenny Craig experience. We are always working to develop new foods to keep our menus full of variety! We have new items coming out at the end of this month so stay tuned for those!

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 31, 2018

    Jenny Craig was local and I didn’t wanna do a weight watchers group. I was drawn to one on one as opposed to weight watchers or a group, so I decided to work with them. My very first interaction with their reps was good and I enjoyed my personal consultant. She was encouraging. I had used Jenny Craig before and this time, I have been using their weight loss program for a year and I am three-fourths of the way there. The meal plan is good and I like all of it especially the baked potato. Overall they have a good program.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Kristen,

    Thank you for your feedback and sharing your Jenny Craig Experience. We're happy to be taking this journey with you! You'll be at your goal in no time!

    Have a great week!

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed July 31, 2018

    I was with Jenny Craig for two years. The rep I dealt with was very knowledgeable and helpful. I had an appointment, went in and talked about the week prior and the week coming up. I like their structure and the weekly weigh in. In regards to their meals, they had yellow for breakfast and green for lunch, but I didn't like that they mixed them all together and I didn't like their tuna kits. In addition, the meal plan was a little too structured. They need more flexibility built into the program to be able to incorporate my own food because then, I'd get stuck on their food. I'd try to prepare my own and I'd get lost. Also, the meals were too expensive, so I stopped. Other than that, the quality of the meals was good and the biggest thing I came away with was I learned the 'portion control' where I can have my sweets as long as they're portion controlled and timed out. Overall, I had a great experience. I made a good progress and I'm maintaining my weight.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Michelle,

    Thank you for your review. We're glad to hear about the positive experience you had with your Consultant. Jenny Craig is a structured weight management plan that helps clients maximize their weight loss while building healthy habits. Once a client has met their goal and are on our Maintenance Program we do teach them how to incorporate their own foods to maintain their weight. If you met your goal your Consultant would be happy to help you transition to our Maintenance Program.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 30, 2018

    I went to Jenny Craig the first time with my girlfriend back in the ‘90s. Jenny Craig was easy and my experience in dealing with their personal consultants was always good. The one in Oakland was very sweet and upbeat. She was very supportive and she gave me ideas and encouragement. Since then, the meals have been quite good. I like the pasta dishes like the mac and cheese or the fettuccine Alfredo. The desserts are small but good nonetheless. I'm not a good dieter and it has nothing to do with Jenny Craig. I will lose a bunch away then I'll get off and gain it back and then lose it again. The positive thing is I didn’t get enormous. They were always trying to keep me in check.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Delois,

    Thank you for your review. We're glad to hear how Jenny Craig worked for you.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 30, 2018

    The Jenny Craig rep I dealt with was pleasant and knowledgeable, but it is odd that she's very overweight. I’ve been using Jenny Craig's program since March and it's not going that well but it's my own fault. I do not like that the menu plan feels rigid. I'm on the one that’s 1,200 calories a day and I’m supposed to eat less at night. I wish there was a more flexibility in it. But for the most part, the food is fantastic and delicious.

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    Jenny Craig
    Response from Jenny Craig

    Hi Janet,

    Thank you for your review! Even our employees go through their own weight loss journey that we help support them with every step of the way. Sounds like you are on our Rapid Results plan, if you feel that is not working for you let your Consultant know and you're welcome to switch to our Classic program.

    Thank you again for your feedback and have a great week!

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceStaff

    Reviewed July 29, 2018

    I’ve been doing Jenny Craig on and off for years. I’ve been with them after I had my first son in ’96. I like the program and I know I’ll lose weight if I do the program. Recently, I did the Rapid Results and while it worked really well for me, I had some problems. They are so rigid. On the Rapid Results menu, if they are out of a food, they let you change two things but they make you count those two things because they’re out of the food but it’s not my fault that they are out of the food. I’ve even called them and told them that and that part frustrates me. So, I’ve taken a break and I was gonna go back after my birthday in August.

    It’s a great program though. Always when I get on that I know I’ll lose weight and I like it because it’s easy. If I know that if I eat the food, it always works. I’m hitting a certain age that I don’t lose the weight anymore but the Rapid Results program worked really well for me. I had two graduations in May and I lost the weight before the graduation so I didn’t look like a complete balloon in the pictures.

    They have a good variety with their food and I tend to like the same things over and over. I like the breakfast ones. They used to have different pancakes but they changed the food which is another issue. All of a sudden, they don’t have a certain food anymore. I like their waffles. They got the breakfast scramble also and I like their Anytime Bars too, which is something they give for between the meals to hold you over. They need to expand on their dressings though. They only have two salad dressings and when you’re on a diet and you have to eat a lot of salads, you gotta mix that up a little bit.

    They have great mac and cheese, which they know is popular. It has been around forever. They also have a turkey and rice and it’s pretty good. They have a little cheeseburger too which I like a lot. It doesn’t take up a lot of room in the freezer, so that’s a good one. Their desserts are pretty good too. They have a chocolate lava cake, a mini cupcake and a lemon cake that they’ve had forever. Thank God they haven't taken that away. That’s been very popular for a while. They have a chicken and potato dish which is really good and the lasagna is not bad. They have little cinnamon rolls for breakfast that are good that makes me feel that I'm not on a freaking diet. I feel a little bit better.

    When you do the Rapid Results though, you’re stuck to their menu and there are some things that I don’t like. I know why they have to have shelf items because that travels well but I like the frozen items way better than the shelf items. Sometimes I’m stuck with a shelf item on that list and I really don’t want those and I don’t wanna be dinged. I wanna be able to make my changes without being dinged because they don’t have the stuff in. There’s always room for more improvement with Jenny Craig but I like that they are local. I know them and they know me and they're very close to my house. I was very excited about that because I used to have to drive so far. That makes it a lot easier and they're very close to a volunteer, which is a grocery store.

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    Jenny Craig
    Response from Jenny Craig

    Hi Jane,

    Thank you for your feedback and congrats on meeting your goal before the graduations! We'll make sure to share your suggestion on more dressings with our Food Team.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed July 29, 2018

    My experience with Jenny Craig has been good. It was through my mom that I first heard about the company. The reps were motivating and they seemed to fit my needs. They were friendly and I felt comfortable. I don't like a lot of coaching so I made them aware of that. I'm pretty self-motivated, so they worked with me with what I needed. I liked the portioned meals and the fat plan per week. The mac and cheese and some of the desserts were really good. The food was good and I felt success from the plan overall. I used Jenny Craig three or four times over a 10-year period and it worked. But then it became a little too costly for me at the end so I had to give up the program. Jenny Craig checks in with me every now and then. If it were a bit more cost-efficient, I would be able to do it.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Nikki,

    Thank you for your review. We have different program options you may benefit from, we're happy to give you more information regarding those programs. Give us a call at 1-866-706-4042.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed July 28, 2018

    I have tried other weight loss companies, but I had not been completely successful. I walked in at Jenny Craig and my first interaction with them was fine except that they were slightly understaffed. And three years ago, at the Tampa Florida center that I was really successful with, my experience was fantastic and the consultant was super! She shared a lot of her story with me and what motivated her. She worked with me to try to figure what would motivate me, and she got tough with me when I needed it.

    I joined Jenny Craig again here in New Jersey and I'm having a problem with making an appointment and I sitting for 20-25 minutes trying to wait for my consultant to be able to take me in. They are understaffed and have difficulty trying to fill positions. In Florida, my center was five minutes away, but this one is a half an hour away, so I keep quitting because I get frustrated. It's an hour round trip and then, I sit there sometimes for over a half an hour waiting. The manager is great, but the center is not managed well as far as scheduling. And as far as the sincerity level of the consultants, I feel like a number up here at the New Jersey site. But down in Florida, I felt like a person that meant something to the consultant.

    Still, the quality and the flavor of Jenny Craig's meals are great and that's what makes the program successful, and it works. I really like the butternut squash ravioli, fish and chips, and the breakfast burritos. I just wish that Jenny Craig could be managed consistently so that one center is not more superior to another center as far as customer service goes. Also, the connectivity of the computers in those centers that I've been to has been terrible whether they have old computers or new ones. It's frustrating to every single consultant and the frustration flows over to the clients. We're sitting there and done with our appointment, and the order for the food cannot be processed because all the computers are very slow.

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    Jenny Craig
    Response from Jenny Craig

    Hi Lori,

    Thank you for your feedback. We're happy to hear about your success. We're going to have a Manager follow up with you regarding your experience in the New Jersey location. We strive to provide a seamless experience no matter what Jenny Craig you attend. We will be reaching out soon.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 28, 2018

    I've done Jenny Craig in the past and it worked. Then, I got to a point where I needed to lose weight and I went back to Jenny Craig. Their representatives are both great girls. I've only been there since February and I've reached my goal. They are the reason that I'm down 35 pounds. They pushed me forward. I look forward to the weekly visits and I told them that they are the highlight of my week. We laugh and have a really good time. Right now, I’m on maintenance so I'm down to two days of their foods. I have a good menu plan and all the food is great, and if there's a meal that I can't do like pork or fish, we substitute and it's not a problem at all. I’ve also done Nutrisystem but Jenny Craig is better.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Gina,

    Congrats on your weight loss, that's fantastic! We're happy to hear about the great relationship you've developed with your Consultants. Thank you for your review.

    Have a great week,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 27, 2018

    I’ve been using Jenny Craig off and on over the years and I feel very good about it. Jenny Craig's reps have all been very good and nice, but they don’t tell you how to keep the weight off without having to continue to use the foods. I have gone back to them over the years several times. And once you stop eating the food which over a period of time is a lot of money, you tend to gain the weight back. Other than that, the food selections are good and I enjoy them. I change every once in a while, and they bring in new foods as well. I would recommend Jenny Craig and I have told people where I go to lose weight, but I've also told them the pitfall that once you stop eating the food, you gain that weight back a lot of times.

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    Jenny Craig
    Response from Jenny Craig

    Hi Diane,

    Thank you for your feedback. Our Maintenance Program will help you once you met your goal. While being on Jenny Craig you're learning portion control and getting in the habit of eating several small meals throughout the day. Jenny Craig's Maintenance Program is important because it helps you maintain your goal you worked so hard to get to. A Consultant would be happy to go over this with you, please give us a call and we'll be happy to help get you scheduled. 1-800-536-6922.

    Thank you,

    Jenny Care Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 26, 2018

    I wanted to lose weight and I have a great experience using the Jenny Craig program on and off for 15 years. The consultants have all been wonderful. I enjoy the desserts and I have used the menu program, which works fine. The meals are good quality and they look good. Even people in my office has said that it smells good. I've recommended people to Jenny Craig. With them, you would like the food and would also lose weight. When you stick to their program, you'll have good results.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Jo,

    Thank you for your review and for recommending Jenny Craig! You're right, Jenny Craig works when you stick to the program!

    Have a great week,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 26, 2018

    I was on Jenny Craig a long time ago when I was in my 20s and just came back because I’m fat and I need to lose some weight. I really like the rep whom I spoke with to get started again. She is very nice and easy to talk to and she understands when I have a crappy week. I have been on the program for only a couple of months, but I had a couple of things come up. My mom had a stroke and then my 17-year old daughter had a baby, so it has been hard because I had to go out of town when my mom had a stroke. It has also been really hard to do what I’m supposed to do on the program, although it’s not Jenny Craig’s fault.

    The menus are great and it’s what I like about Jenny Craig. A lot of the food is good and I like a lot of it. There are only a couple of things that I don’t like. I’m someone who can’t eat a lot of lemons because it gives me cold sores, and they have a lot of lemon cake and lemon cookies. Before, they had a different chocolate cake. If there were more varieties on the dessert portion so that I can have choices to swap out when there’s something I can’t necessarily eat all the time, that would be nice.

    I like the program that’s why I came back. However, the only difficult part about it is when I have stuff come up like going out of town. It’s hard to stay with the menu. When I'm in my normal routine, it’s great and it’s perfect because I know what times I can eat or what I'm supposed to eat. Still, when I have something that throws me off my normal plans, that’s when it gets hard. I’m trying to get back on the plan right now. The drama in my life is calming down where hopefully, it will be a bit easier to do what I’m supposed to do. If a person sticks to the plan, the program works really good. I would definitely recommend Jenny Craig to a friend.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Deborah,

    Thank you for sharing your Jenny Craig experience. We're sorry to hear about your Mom. Please know we are always here to help and support you throughout your journey. We wish you all the best.

    Thank you again and have a great weekend,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 25, 2018

    My very first interaction with Jenny Craig was quite emotional for me way back in the day because I was very upset. At that point in time, I was only about 212 pounds and when I went back in 2015, I was 248.8, so that time was very frustrating for me. In 2009, I had gained a lot of weight before I got married due to the drama issues within family relations and that factored in a bit. I couldn't shake the way through and I got discouraged, so I knew that going back to Jenny Craig was one thing that works for me. I did the Body for Life as well, but I was better with the pre-planned meal in the portions.

    Jenny Craig is within two hours from my house and all the gals that I deal with there are very good and understanding. I've been with Jenny Craig for long enough that a lot of times I know what it is that I'm supposed to do and what I'm doing. I'm very verbal with the process and how I'm doing, and they provide the guidance knowing that I'm not just a Jane Doe off the street that doesn't know anything. I usually go there every four weeks, but this summer, I've been on a holiday so sometimes it's five weeks. I normally deal with Lynnea on a weekly basis because I get weekly phone consults. I normally talk to her every Thursday and that goes well because it's not just how many meals are going, but also whatever else is happening with my life that affects everything else. It has always been interesting.

    Sometimes I deal with one of the other gals too depending on who's scheduled. But Lynnea is very good at asking the right questions. She is understanding and supportive. There's no bashing going on, "Why didn't you stick to your plan," or "Why did this happen," or "Why did you lean off the wagon for a bit?" I got back with Jenny Craig in February of this year and since I came back, I'm 191 now and I still have 60 pounds or so to get to my goal weight.

    I needed more regimens with the schedule and more discipline of what my portions are and what I need to eat. I needed that training again. They tell me that I can have veggies and if I wanna do something, then I have to give something up in moderation. I've had to go to our head office for training sometimes and it was a process of being able to do that and still do the Jenny Craig stuff and make all that work for me. It was a good learning curve as well because it brought some real life in, even though Jenny Craig is the real food but it's the outside Jenny Craig food.

    The difficult time for me is usually between the time I get off from work and the time that my husband gets home. Weekends aren't usually bad, but there are times when I'm feeling a little snacky and there's always the monthly cycle. There's no logic in there, there's no rationale, and there's no talking myself out of something. During those times, even though I don't need the chips, it doesn't matter. My husband is very supportive and he's also wanting to lose the weight, so we have picked up different plates. We're learning portion control with him, the fact that he can eat like he is in his 20s.

    We purchase pretty much anything from Jenny Craig except the lemon stuff that I don't like. I also can't have the shrimp stuff because my husband is allergic to shellfish. I'm fine with anything else, except for the honey and peanut butter. I don't like those because I don't like the aftertaste. But there's not very much that I don't like within the Jenny Craig menu. It's usually good.

    Normally, when I go to the city, I would look forward to going out for supper and my husband and I have shared meals. That is a good thing as well because a normal meal for anybody is too much, but if you share a meal, then that makes a difference. I can still go out for supper even though I have my Jenny Craig food and I can have a side salad. I'm still eating with people, but I'm being healthier and still having my Jenny food. They got a new Blueberry square bar. It's okay but it's not for everybody. I love the Cranberry biscotti bar and I would like to see that on their menu a bit more than see a Sunshine sandwich because I don't really care for the English muffins. I've also gotten used to the butternut squash ravioli a bit more. I'm not a big spaghetti and meatball fan, but it still tastes good. My favorites of late are either the Turkey burger or the cheeseburger, but I like all the Jenny food.

    There's not a whole lot on the menu that tastes like diet food and that's one of the biggest reasons why I like Jenny over some of the other ones that are out there. Weight Watchers says a lot of with peppers, which is fine, but Jenny does the rice and the potatoes. And they've got the pasta and still got their veggies. I am not a green bean fan, but I’ll also eat some. If you don't have that variety, then you're gonna get sick with the menu. I have already recommended Jenny Craig to friends.

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    Jenny Craig
    Response from Jenny Craig

    Hi Darlene,

    We're happy to hear about how Jenny Craig has helped you in your life and about the great relationship you had with your Consultant. Thank you for your review!

    Have a great week,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 25, 2018

    I first came across Jenny Craig in the early 90’s and that was when I first started with them. I was able to get in on a lifetime thing but they no longer offer it. From time to time, I go back then I picked up some weight and I reapply myself. I’ve had several different consultants because of the calendar and scheduling and they've all been very helpful and very encouraging. I like the choice of food from Jenny Craig and most of the foods are really tasty. I have a choice and the whole menu plan doesn’t deprive me. I get to enjoy a wide variety of things that I normally want to eat.

    I'm okay with the soups and the chicken salad but I'm not a real fan of most the shelves stuff and I chose not to take those as a possible substitution. I like the Margarita pizzas, the flatbread pizzas and carbonara. I also like the pot pie and the macaroni and cheese which is one of my favorite. It is a pretty safe food and my favorite dessert is the triple chocolate cheesecake.

    However, one of the times when I went back to them I had a lot of issues with heartburn and I was taking over the counter medications on a daily basis. I don't know if it's because of lack of the fat or just balanced food that it had these health effects to me. But within two weeks of going back I haven't had to use the heartburn stuff. I live alone and Jenny Craig works well for me. I don't have to worry about cooking for other people since I get to choose. I stuck with it and even if I’m getting old and I put on a little extra weight, I would get back to it because I feel so much better. I feel the difference when I'm going off inches in the waist but it's more that I'm a lot healthier and more for wellness. I've talked to quite a few people I know about it. It will work well for people who are in the same situation but it also depends on the lifestyle and what they are willing to do.

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    Jenny Craig
    Response from Jenny Craig

    Hi Julia,

    Thank you for your feedback. We're happy to hear about your satisfaction with the variety that Jenny Craig provides you. We'll share your feedback with our food team.

    Thank you again,

    Jenny Craig Service Operations Manager

    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 24, 2018

    I go on and off with Jenny Craig for 10 years. When I first went in, it was welcoming and I was given the information. But I didn’t have the greatest experience with them and it was like I just went through the motions. I did it for two months and I have lost weight. My norm is about 13 to 15 pounds when I go on Jenny Craig within the 2-month period. Then, I slowly start getting tired of the food so I slowly start going off but it was more to eat regular food than anything else. When I go on Jenny’s meal plan for so long, we also have to learn to eat regular food as we go along. Life isn’t just about those prepackaged foods and I've got to be able to incorporate both the regular food with the Jenny Craig but they don’t encourage that. Their consultant did not give me anything to work with. There were no suggestions on how to do things differently to keep me motivated enough to keep going so I always tend to lose interest.

    If I try to change up even a package with something else, we are really discouraged. I could see the exact amount of calories for that day but they should give you an option so that you don’t get bored with what you're eating. I’m ok with the first three weeks of following it diligently but after that, I start making little changes and it was discouraged. They say that they cannot change it with another because I’m not gonna have the same weight loss. They could work with me on what I wanna change and they could be more encouraging than discouraging. But I realized that it’s gonna make a big deal if I change up one meal. A lot of the desserts are really too sweet and almost too rich and I’d rather have something else of my choice. I always feel that I have to eat what they say I have to eat and I don’t really like that part of it.

    The meal plan is too restricted. In the beginning, more people followed but for the longer-term client, they have to start doing a little adjustment. I have a busy life so it kinda works but at the same time, it doesn’t work because I have meetings and I try to eat with the group. I'm going back again today and the consultants gave me a quick call and just asked how I am. They didn’t engage in any discussion at all and they did it because they have to hit a quota.

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    Jenny Craig
    Response from Jenny Craig

    Hi Debra,

    Thank you for your feedback. We're happy to hear about your weight loss on Jenny Craig. Our goal at Jenny Craig is to help you meet your goals and maximize your weight loss. The structure of our Full Planned Menus and the routine of meeting with a Consultant weekly is what makes our clients successful. We encourage you to speak with your Consultant about making changes that fall within the parameters that will help you continue to optimize your weight loss.

    Thank you again and have a great day,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 24, 2018

    I started Jenny Craig a long time ago. At the time, Weight Watchers still had meetings you had to go to and that wasn't for me. Jenny Craig had an offer at the time that I couldn't pass up. It was 20 pounds for 20 dollars. I decided to give it a try and it worked. My first interactions with Jenny Craig was okay. A gentleman took care of me the first couple of times I was there. However, they were having a turnover of people at the time and he was just temporary. I was very skeptical when I first went. I didn't think it was going to work and was quite surprised when it did and it just kept me coming.

    The first time I went there about eight years ago, I lost 54 pounds. And I kept it off for six years. Then I had things happen in life and gained the weight back. I ended up going back again and I've lost 25-30 pounds. I have 10 pounds left to go. My personal consultant is not quite as openly friendly, but she's a good consultant and knows what she's doing. When I go in weekly, I weigh in first and then I sit down and go over the next week's menu that I'm going to be on. At times, depending on what my weight is, she'll give me tips as to what I can do differently to make it better. It's really quick. I've been going there for a long time and they have been there for me.

    They've changed their menu within the last four months and a lot of the original things they had were better than what they changed them to. They've changed their Anytime Bars now. Last week was the first time I had gotten the new ones. They are really delicious, but they're smaller than the other bars were and they have more calories. They went up 10 calories per bar, which is 70 calories a week. And that's for not getting anything any different than what I had before. I'm not sure I like that at all because I was perfectly happy with the ones they had before. Also, I have found some at the grocery store that has more of all the good things than Anytime Bars. Moreover, it has even less of the bad things in it. I think I'm going to go that route instead.

    There are also some meals that you couldn't pay me to eat. There are a couple of them that I have tried several times and I think they're worthless. I've tried the beef merlot two times. Each time I've gotten it, there were two tiny pieces of meat, about as big as the tip of my little finger, and the rest was all gravy. Then there were vegetables in there. For me, that's not a meal. But overall, most of the food is very tasty. I'd recommend them.

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    Jenny Craig
    Response from Jenny Craig

    Hi Sherry,

    Congrats on your weight loss! We're happy we get to continue to help you meet your goals. We'd like to have Manager follow up with you privately regarding our experience with your Consultants. As for the menus at times we do change or retire foods to keep our menu fresh and full of variety.

    We'll be in touch soon.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
    PriceStaff

    Reviewed July 23, 2018

    I belonged to Jenny Craig for many years and they were good. My interactions with my personal consultant were wholesome and very nice. I started in 1990 in Monterey, California and I lost 100 pounds. It was good because I worked at a scuba diving shop and I was exercising every single day, but weight loss is something you have to keep up with. In the 90s, they had more meetings. They also had all the tapes and these tapes were helpful. But this time, they don't have tapes. I wish they would've had CDs instead of the tapes, so I could listen to them better. They also had books and they had more training materials where now they don't.

    I like the menus and all the menus are good. There are only a couple of things I don't care much for, but I eat it too. However, after a year, I got tired of the menu, but they do what they can to change them. They retire food and change them to new food. The quality of the meals is very good and I like the idea of not having to take the vitamins because last time, I had to take the vitamins and I lost my hair. My weekly visits with my dedicated personal consultant were very good, although right now, I'm not doing it because I'm waiting for the fall. But I'm going back to Jenny Craig. I just have to budget because it's kinda expensive. Nonetheless, I'd recommend them.

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    Jenny Craig
    Response from Jenny Craig

    Hi Kathleen,

    Thank you four your feedback. We're happy to help you get restarted with our returning client specials! Give us a call at 1-866-706-4042.

    Thank you again and have a great week.

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 23, 2018

    I've been with Jenny Craig since the 90's, but I come and go. Still, I like the company. I like my consumption with their program and their food is good. They're not acidic, so my stomach doesn't get all messed up. Furthermore, my consultant is the sweetest girl and we became really good friends. She's trying to help me to keep on track. Also, she's always worried that I exercise and I do whatever's necessary to lose the weight. She texts me and we go to her office. There, I lose my stuff then I get weighted. She asks me about my week and how it went. Then we get a menu and leave for home. In terms of the quality of their food, most of it is nice. Jenny Craig did a lot of changes with their food. Still, I like them much more and I have my own personal favorite. They have integrated in the last three years and they've tried it to be a little bit more modern with our food.

    The program is good and when I followed the program as it should be, I was losing the weight an average of two pounds a week. The problem is that if I go off it I don't lose any. When I first started their program, I was very focused and I lost 30 pounds. But over the years, losing weight is just not my main goal right now but it is not to gain weight. So when I'm off it, I gain weight. But if I followed the regimen I'll lose weight and I'll do great.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Ana,

    Thank you for sharing your Jenny Craig experience with us. We love to hear about the connection you have with your Consultant. Congrats on the weight you have lost. We're happy to continue to help you meet your goal.

    Have a great week,

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 22, 2018

    I was on Jenny Craig years and years ago, back in the early 80s. I have always liked the program and the food, and I knew it worked for me, so I went back to it. I’ve been on and off for the last two years and my recent interaction with one of the Jenny Craig employees was positive. They got me all set up and they weighed me in, measured me, encouraged me, and gave me my food. I show up for the weekly visits with my dedicated personal consultant and we weigh in and we talk about the week, the challenges, obstacles, things I can do, and plan for the week ahead, and then I grab my food. I like all the different menu plans and they have more options. I like all the Mexican food.

    I like the program quite a bit. When I first joined, I had a program where I got a discount on my food weekly, which helped out significantly. And when I started going back again, that program was no longer in existence. But recently, they started where you could pay X amount of money to get a discount and get part of your money back a year after you reach your goal. Since they brought that discount program back, they would have allowed anybody who has previously been on it to be grandfathered in. It was a positive experience and if you work the plan, it works. I also like the personal interaction.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Gail,

    Thank you for your review. We're happy to hear about your positive experience with Jenny Craig and how your Consultant helped and encouraged you. We're happy to continue to help you meet your goals!

    Thank you again,

    Jenny Craig Service Operations Manager

    Customer Service

    Reviewed July 21, 2018

    3 wks into the program and $800 invested...I bit into a breakfast sandwich and a long black hair came out of the egg!!?? I was totally disgusted! If it could happen to one of their foods it could happen to many more. Whose head did it come from? Do they have any diseases? Something like this should “NEVER” happen. I contacted Jenny Craig Corp. and PR. Their response was a pro forma apology and an offer to replace the food item. Are they crazy? The thought of biting into any of their food makes me want to vomit! I replied that this was not a satisfactory response and they should ensure the public was aware of the possibility of finding foreign objects in their food. I got no response.

    I then sent email requesting a full refund of my investment into their program since at no fault of mine I was unable to eat their food. A week later I got a special delivery from UPS. Inside was another pro forma letter stating Jenny Craig meets food quality standards. If finding “THINGS” in your food is standard...this tells me they have had this complaint many, many times! Please be aware that if you purchase food from Jenny Craig it is standard to find things in their food...hair, fingernails, flies and anything else that may just end up in their packaging! Very poor customer service. My serious concern was dealt with by a pro forma letter.

    Thanks for your vote!
    Jenny Craig
    Response from Jenny Craig

    Hi Sherry,

    We're sorry to hear about your experience. Food quality is extremely important to us, and we want to make sure your concerns are addressed. We have researched your account and found this is still an open investigation at this time, and we're pending a response from a request we mailed to you. We will have a Manager reach out to you to go over the next steps with you.

    Thank you,

    Jenny Craig Service Operations Manager

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    Reviewed July 21, 2018

    The simplicity of the Jenny Craig program appealed to me. I have been on and off of it for about six years. Their personal consultant has always been very good and very easy to deal with no judgments. We go in and talk about how the week went and we weigh in. Then, we talk about both for the next week and go through the menu and a way to go. They have four different menus. The quality of the meals is very good and some are better than others. Still, when I'm on the program, I've had very good results. I recommend Jenny Craig.

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    Response from Jenny Craig

    Hi Debby,

    Thank you for recommending Jenny Craig! It's great to hear about how your Consultant has helped you stay on track and overcome challenges. We're happy to continue to help you meet your goals!

    Thank you again,

    Jenny Craig Service Operations Manager

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    Reviewed July 21, 2018

    I've been on every program there was and Jenny Craig was one of those left that I had not tried. I felt that it was a really affordable down payment option, since the other programs cost thousands of dollars to join. But the weekly food with Jenny Craig ends up being expensive so that’s the Catch-22. The food was delicious although some were better than the others. The frozen food was much more endurable than the pantry items. There were some things that you microwave, like the pot roast, and I didn't find them as enjoyable.

    For the frozen foods and the cinnamon rolls, the recipes improved but some other things went downhill. They changed the pizza and the blueberry pancakes and they were not as good. On the other hand, they bring out new foods periodically and that is very important for a program like that. It was a very positive thing for me as the food gets tired after being on the same thing. The kept introducing new things, like the pumpkin muffins. I’m a pumpkin junkie and I was like, “Oh my God! They have pumpkin.”

    But with anybody who has a weight problem, it is not because they like food. That's a lie. In my case, there were a lot of emotional things that trigger food interaction and it was a very real situation. So giving somebody food is not enough. But Jenny Craig’s appointment windows went from 20 minutes to 15 now and that is a mistake they're making. People need more time. Some are flying high and they don't need it but when you have something real going on, to put everybody in the same boat of a 15-minute window is not realistic. Sometimes it's also hard to get an appointment that’s desirable. When someone has a weight problem, you gotta get in when you can get in.

    But overall, Jenny Craig was good and I've recommended some people to go there. The people who work there are always very polite and professional. I had the best leader over at the center and Jillian was really what kept me going back. They tried to stick me with other people and the other girls were nice but Jillian was the best. She knew about the program and was very professional. She was wonderful. I was back and forth the program quite a few times in a period of one year and a half and it worked for me when I worked 12-hour days. But I ended up getting involved in a serious relationship and he didn’t have a weight problem. It was very difficult to date and interact, and be on Jenny Craig. My leader was supportive of what other options I could do to substitute but it got very hard and expensive to have this type of program and also have to cook meals for somebody else.

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    Response from Jenny Craig

    Hi Jenn,

    Thank you for your feedback. We're happy to hear about the great experience you had with Jillian. Our Consultations in our Centers are currently 20 minutes; we agree they are very important and want to connect with you during every consultation.

    Thank you again and have a great week,

    Jenny Craig Service Operations Manager

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    Reviewed July 20, 2018

    I've been going to Jenny Craig for about 30 years off and on. I have used other weight loss programs too. I've been to Weight Watchers but I'm one of those people that need structure and Jenny Craig is a little more structured. I go in at a certain time, same time each day, each week and I chat a little bit with my personal consultant. If I've got some difficulties, we go over some menus. It's a little more personal with the one-on-one rather than with Weight Watchers where I'm in a group.

    I sometimes wish they had new products coming out a little more often though because when you have been on it for a long time, you get a little tired of some of the foods. But for the most part, the menu plan is pretty good. During lunches, I like to have whatever sandwich, a turkey burger or a grilled chicken sandwich because I don't get a lot of bread, so it's nice to have something. Their dinners are all pretty good too. I like the home-style turkey and mashed potato dinner really well. Also, their staff is friendly and they're pretty accommodating for the meeting times. The plan works if you follow it. My husband and I did it together, so it worked well for us. I've lost about 23 pounds and I've been happy with it. I would recommend Jenny Craig if you wanted to lose a few pounds. It's a commitment and it's expensive, so you gotta make sure you can do it.

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    Response from Jenny Craig

    Hi Jeanie!

    Thank you for your feedback. We love hearing about your Jenny Craig experience! Our goal is to keep our menus full of variety! We have new foods launching at the end of this month! Stay tuned for those!

    Have a great week!

    Jenny Craig Service Operations Manager

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    Reviewed July 19, 2018

    I’ve used Jenny Craig off and on for about 7 years and I’ve had a good experience with them. Everybody I’ve ever worked with has been great. But it usually costs me about $160 a week and that’s a lot of money for one person. When I mentioned Jenny Craig to my friends, a lot of them said they can't afford it. If it was less expensive, more people would get on board. Then if you can afford it, your number one thing would be more selection. It would be very exciting and more appealing if they came out with something new more often, like one new thing every month.

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    Response from Jenny Craig

    Hi Linda,

    Thank you for your feedback. We'll make sure to share your suggestions with our team. We have new items coming out next month so make sure to stay tuned for those!

    Thank you again,

    Jenny Craig Service Operations Manager

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    Reviewed July 19, 2018

    I got into Jenny Craig for convenience. But the first rep I worked with was on her last week there so she wasn't very motivating and she really didn't give me a lot of details. But I decided to join anyway. Once she officially left I was assigned to another person. The new rep have tips and ideas. She was more detailed and gave me a little bit more coaching. She was very concerned about what might be coming up that I might find challenging.

    What I also liked about Jenny Craig is that it's pre-planned. I just pull everything out in the morning and I know that's what I'm going to have for the day. There will always gonna be something you don't like foodwise but you can switch a couple of things around as long as they're equal calorie or value. But I like most of the breakfast that they have and there's a variety of things I really like. I don't usually switch too much. The things I don't like are the ones that are not frozen, like they have a lot of preservatives so I always switch to the alternate for that.

    It doesn't feel like I'm eating the same thing all the time. They all have different flavors and that's important. If you're having a cheeseburger it tastes pretty good and then if you're having pot roast, it tastes like real pot roast. It's not that bad. It's just small. Everything is very limited. Also it's expensive. It's a lot of money per week because I typically get the whole menu and that is a very expensive venture. They probably would have more customers if it wasn't so expensive. Thankfully I'm able to afford that but it's just a lot of money and I don't even eat all of the dessert and I haven't gotten a lot of the snacks because I don't always need them at this point because my stomach shrunk and I'm not that hungry.

    I'm losing very slow but that's me personally. Other people are losing faster and I'm sure it works for them differently but I followed a program and I'm averaging about a pound a week. Also they place a lot of calls if you don't come or you're planning on something and you go away for a week. I told them I was gonna be away for a wedding and that I would contact them when I got back but they kept calling me until I called them. But I get that it's a marketing thing and then that they have to keep track so it's not disturbing. And I go every week and whenever I schedule I don't typically cancel but if I was one of those people that canceled all the time they would probably hassle me to death.

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    Response from Jenny Craig

    Hi Diana,

    Thank you for your feedback and sharing your Jenny Craig experience. We're happy to hear about how your Consultant has helped you with discussing upcoming challenges for the week.

    We're always going to be there to help hold our clients accountable and help get them back on track when needed, this is why we call to check on our clients often.

    Thank you again for your feedback and have a great weekend!

    Jenny Craig Service Operations Manager

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    Reviewed July 18, 2018

    The people at Jenny Craig are nice and the program is fine. You can lose weight on it but it’s so expensive. Spending $900 a month is a little much. I’ve had their fish and chips, their spaghetti and their sunshine sandwiches, and the quality's okay but there were some things that I didn’t care for. Also, even grocery stores have some of those things on sale. $15 for one entrée? I don’t think so. On top of that, I've been the program on and off for a couple of years and we have the same old types of food. There are a lot of foods that the States have that we don’t have, especially the bars. I was getting sick of the honey, peanut and raisin. It would be nice to have a different kind of bar or some shakes.

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    Response from Jenny Craig

    Hi Elke,

    Thank you for your feedback, we'll make sure to share your suggestions with our Food Team. For clients in Canada our food cost averages $17-$26 per day, that includes breakfast, lunch, dinner, a snack, and bar, not just one entree. We hope that clears up any confusion. If you do have concerns regarding the price please speak with one of our Consultants who can help you pick what plan fits within your budget.

    Thank you again for your feedback,

    Jenny Craig Service Operations Manager

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    Reviewed July 17, 2018

    I've been using Jenny Craig for 12 months but I have stopped going since April because I went away on vacation. Nevertheless, my first interaction with them was a positive experience. Plus, my personal consultant was always very supportive and encouraging. I would go there, get weighed and then we would go over any difficulties I had in the week, anything that came about that I wasn’t planning on, and what I had to do the next week. When I finished last year, I had reached my goal, but when I went off, I slowly went up, but not as bad. I haven’t gotten to where I was before I started there. I just need to go back for maintenance.

    When I first started, I was a pescatarian and I found that it was very limited in the meal that catered to people that did not eat meat. I ended up going off my Pescatarian diet and I started eating meat. My sister is a vegetarian and she’s in the state and they may have more variety there or they might have the same food plan. She said the food was good, but for here, it wasn’t the best for someone who doesn’t eat meat. The meals were of very good quality and I purchased all of the meals. The fish and chips was good for a vegetarian. I heard they had gotten rid of it when I left last year but now they have it back. They keep improving on their meals too. Jenny Craig is expensive, but, overall, it guides you in the right direction and teaches you the right eating habits so I feel that it’s worth the expense.

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    Response from Jenny Craig

    Hi Shelley,

    Thank you for your review. We're happy to help you get back on maintenance, give us a call and we'll be happy to schedule an appointment for you at your local center. 1-866-706-4042.

    Thank you,

    Jenny Craig Service Operations Manager

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    Staff

    Reviewed July 17, 2018

    I liked Jenny Craig's concept, their success rate, and the one-on-one conference that they have, unlike with Weight Watchers, where you sit with a million people. My very first interaction with Jenny Craig was wonderful. My husband and I both went in the 90s, and we had a really sweet girl who helped us through. My husband lost 75 pounds and I lost 50 pounds. I've been using the program since the 90s, and I kept that weight off for a good 10 years. And then it creeps back a little bit here, a little bit there, so I come back every once in a while, and I have a very good personnel who helps me. I like her very much. We've become friends over the years.

    Going through the program is very easy because the cooking and all the work is already done for you. All you have to do is follow the rules and the pattern, and the weight just falls off. My problem is I'm 71 years old, and after menopause, I have a problem with weight. So that's why I have to come back every other year. I prefer being able to pick what I liked to eat versus them picking it for me, but I understand where they're coming, what they're saying, and that they've got all the smart people figuring out everything.

    I like the frozen meal. I like almost all those but I just don't care for the shelf food at all. It leaves an aftertaste in your mouth. So usually, I'll get the chicken instead of the tuna when that comes up. Their dessert options are good, too. Overall, when I talk Jenny Craig, I always talk it up big because I really like the program. The only other one I've done is the Weight Watchers, and I didn't care for that at all. I was thinking food 24 hours a day. You have to do this and that, and Jenny just does it all for you. It's much easier and successful, too. I was never successful on Weight Watchers. I've also sent my sister to Jenny Craig, and she's doing good.

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    Response from Jenny Craig

    Hi Paula!

    Thank you for sharing your satisfaction with Jenny Craig. We're so happy we have been able to help support you through your journey.

    Have a great week!

    Jenny Craig Service Operations Manager

    Staff

    Reviewed July 16, 2018

    My goal was to lose weight slowly per doctor's orders, but I ran into problems with Jenny Craig (JC) -- in one ear and out the other -- it seems all they were concerned about was me strictly following their program 24/7. No exceptions. I've been to all programs and Nutrisystem does not have as good food and no weigh-ins. Weight Watchers (WW) does not provide food, so I tried to combine the strategy of WW with JC, but JC does not seem to be concerned about the fact that you lose weight unless you eat according to their meal plan with 3 or less substitutions, even if you use all of their food for every meal.

    Looks like I may get kicked out of the program, even though they made me sign a waiver, but why can't JC allow someone to use their food primarily, weigh-in with consultations and lose weight safely IAW doctors orders? Shouldn't their priority be the health of the person and not strict adherence to their system no matter how great it may work?

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    Response from Jenny Craig

    Hi Robert,

    Thank you for your feedback. We're going to look into this and have a Manager follow up with you. We will be in contact soon.

    Thank you,

    Jenny Craig Service Operations Manager

    Verified purchase
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    Reviewed July 16, 2018

    Jenny Craig is very helpful. My one person mainly for the last few years is Leslie at Carlsbad, and she does a great job. I'm one of those lifetime members, and I've been on their program on and off for 20 years. When I’m using it the way it’s supposed to be used, it’s right on. It accomplishes things miraculously. In the old days, I could do a lot more with a lot less effort, but if I’m steady and I'm really concentrated on it, I can still lose about a pound a week. Most of their meals are good. They have a broad selection and a nice variety. However, there are a couple that are so-so, but I suppose that is just personal preference. Also, I want them to bring back the old-fashioned Anytime Bars, peanut butter chocolate. Still, overall, I'd recommend them.

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    Response from Jenny Craig

    Hi Charlotte,

    We're happy we have been able to help you stay on track throughout the years. We'll make sure to share your feedback on the Bars with our Food Team.

    Thank you again and have a great weekend!

    Jenny Craig Service Operations Manager

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    Reviewed July 15, 2018

    I have been a member of Jenny Craig for two years. With their programs, I don't have to sit and listen to somebody talk for 45 minutes to an hour and hear other people's stories. At the time that I started, I was preparing different meals in the family 'cause there were different dietary needs and it was just getting crazy, so it was easier to pop something in the microwave. Their food is just fine except for the breakfast, I don't like their frozen eggs and it's always a hurdle in the morning to eat those. I also don't like the fish out of the can, but there's always another alternative, except I've never asked for those eggs.

    My personal consultant has been very helpful when I've got questions on how to deal with somebody's birthday party, on what I should eat and how I should do it. She is just a good support person and I like her. During my weekly visit, I go into her office and I can be out of there in 20 minutes. She just asks me how my week was, then she'll again ask about the exercise and if I'm sticking to the plan. We'd go weigh in, order the meal then she packs them up in bags for me. After that, we pay for them and then I leave.

    Their program is really simple for me to follow instead of all the prepping and chopping of others. If I stick to the plan and at least get my walking in three times a week, I'm gonna see some results. It taught me the portion control 'cause that's a reminder when looking into a meal. I met the goal within a nine-month period when I first started their program a couple of years ago. However, I got sick last summer so I had to stop the plan for a while. But then, I started back up and I'm a few pounds away from the goal again. I will recommend Jenny Craig. If a friend of mine asks me about it, I'll just give them the card that I have and tell them to go there. A lot of people who are dealing with weight issues will tell me that they've tried them all so they have to get to that place when they're ready to do something.

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    Response from Jenny Craig

    Hi Joan,

    Thank you for your sharing your Jenny Craig experience. We're glad we could help you learn better portion control. We're all about helping others build a healthy lifestyle!

    Thank you again,

    Jenny Craig Service Operations Manager

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    Reviewed July 15, 2018

    Jenny Craig used to be in my city in Santa Cruz and I had a dentist office right next-door to them. A friend told me that she went there, so I tried it. Initially, they wanted to know what I liked to eat. Then, we would select foods. They have four canned menus that I can choose from but they allowed me to pick or take things off if I didn't like it or have been allergic to. At that time, I wasn't able to eat nuts and seeds. The foods were good to eat and I looked forward to the meals. I loved that there was really no thinking. I have a little menu for the week and I just pick the thing that's there and find it in my freezer cabinet and that would be my lunch or dinner or breakfast. It's all pre-made for me and it's all microwavable.

    I love that I have a wide variety of meals and I either get a snack or a dessert every day too. I might get a chip or a couple of cookies or a little apple concoction, like an apple pie. So I had six meals a day, the regular three and then snacks. I also like that I don't have to go to meetings. The food is mailed to me and once a week, they call me. We just check in on my weight and the things that I could have done differently or things that worked for me. Jenny Craig is a good program.

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    Jenny Craig
    Response from Jenny Craig

    Hi Patricia,

    Thank you for sharing your satisfaction with Jenny Craig. If you ever need future assistance we're always here to help at 1-800-536-6922.

    Have a great week,

    Jenny Craig Service Operations Manager

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    Reviewed July 14, 2018

    I started with Jenny Craig a year ago, when my husband was deployed. I wanted to lose weight while he was deployed and I didn't have a lot of time for cooking. I was a single mom who was working full time, so Jenny Craig seemed like the best plan. Then when we moved across the country in January, I put it on pause for a bit. When I got settled here in San Diego, I continued again. Barbara, my personal consultant, was absolutely amazing. She would help out with anything I needed and I could either call or email. We would talk once a week and she would always keep me honest and keep me on track and she was always in a great mood.

    I had a different consultant when I first started and she would let me slide on stuff if I wasn't staying right on track. But she ended up leaving the company and then I got Barbara. If I gained weight or if I wasn't losing weight, she'd ask me why that is. Typically, I would eat my daughter’s goldfish crackers. So during the week, if I was thinking about having some, I’d think about Barbara calling me on Thursday and keeping me honest about not losing weight which was awesome.

    For a while, I could make my own meal plan and that was fun but slightly time-consuming. It was easier to just stick to the plans that they had. I don't eat seafood, so I reminded them when we were getting ready to order the seafood items. I really like the mesquite chicken but they got rid of that. When I was making my own plan, I would do that one a lot. I also like the barbecue Meatloaf but they switched the recipe on that. The frittata was phenomenal and I really like that chocolate cheesecake. Jenny Craig is a great idea. It's a little expensive but the results I got were great as long as I stuck to the plan. The support was awesome and the food was delicious. I've been trying to tell my mom and dad to get on it but they're hemming and hawing because of the prices.

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    Response from Jenny Craig

    Hi Tiffany,

    Thank you for sharing your Jenny Craig experience. It's great that Barbara was there to support you and help keep you on track! That's what having a personal coach is all about! We have different offers and programs your parents may benefit from, give us a call at 1-866-706-4042.

    Thank you,

    Jenny Craig Service Operations Manager

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    Reviewed July 13, 2018

    Jenny Craig was offering a discount, so I signed up when I wanted to lose weight. Everyone there was great and my consultant was always encouraging and helpful. I've done the enrolment a couple of times -- I've done it in Langley, as well as in Kelowna. They did the weekly visit to touch base and it made me more accountable. The variety of meals is very good, too. The quantity is not great even though they would always make that more. But, they are tasty food. I am not in the program right now, but it is a good program. Give it a shot.

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    Response from Jenny Craig

    Hi Kathy,

    Thank you for your review. We're happy to hear about your positive experience with Jenny Craig. Food quality is very important to us so please make sure you are letting your Consultant know about any food quality concerns you have so we may address them right away.

    Thank you again and have a great weekend!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed July 13, 2018

    I tried other weight loss programs but I needed convenience. My first interaction with Jenny Craig was 15 years ago and it was a great experience. I really like the personal consultant. She was personable and I can share my concerns and my challenges. I never felt judged and she was always empathetic. She always had words of encouragement and suggested solutions to try. The meals at Jenny Craig are excellent. But I don’t like desserts and I switch them out for popcorn which I feel is establishing a bad habit. I've lost 35 pounds but the results of my program have been slow for me because there are certain habits I don't give up like my wine because it helps me sleep. Jenny Craig is great and I have referred friends to them. It’s easy to follow and the weight loss happens.

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    Response from Jenny Craig

    Thank you for sharing your experience with us, Jessica! We love hearing how great your Consultant was!

    Have a great week! Thanks again,

    Jenny Craig Service Operations Manager

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    Reviewed July 12, 2018

    I originally started Jenny Craig about 10 years ago. At that point, I was desperate. All those years ago, my consultant had been wonderful. I've restarted in February, and my consultant now is absolutely fantastic, too. She always has a good word, great suggestions, and terrific feedback. She is a lot of the reason that I'm doing well. She goes by the name Mia in the Thousand Oaks, California facility.

    I did Jenny Craig in between around three years ago, but I was not successful. There were things going on in my life. And so now, it has been really great. Their food has definitely improved. But, I've heard that the crunch bars, which were anytime bars, are now changing. They are a staple. Also, I purchased the program where I get 10% off of my food. So in order to do that, I need the seven breakfast, seven lunches, seven dinners, seven anytime bars. I want to be sure that the crunch bars are not going anywhere because they have gotten a new chocolate one and a lemon, and they are both disgusting. So, it is not good. The crunch bars are absolutely terrific. So, when you have something where you have to get it in order for the program to work and make changes, that is a little frustrating.

    Nevertheless, I have been very successful. Since February, I have lost 46 pounds. Jenny Craig is very easy and the food is really good. So much of it is your frame of mind. I went to a wedding Saturday night, and I took my food. I have to be committed. Still, I am not thrilled with the changes that management makes in terms of the food. But I'm very, very pleased with the facility itself and the counselors. I would exquisitely recommend Mia.

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    Response from Jenny Craig

    Hi Cheryl,

    Congrats on your 46lbs lost! That's fantastic. We'll make sure to forward your suggestions to our Food Team.

    Thank you again,

    Jenny Craig Service Operations Manager

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    Reviewed July 11, 2018

    I thought the Jenny Craig program was very overpriced and I wish they were a little bit cheaper, but it does work. Nothing else worked before. I've now been using the Jenny Craig program off and on for at least 10 years and when I am on the program, my results are pretty steady. There's also a very good variety in the menu plan and the quality of the meals is good.

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    Jenny Craig
    Response from Jenny Craig

    Hi Iva!

    Thank you for your feedback! We're happy to hear how Jenny Craig has worked for you.

    Have a great weekend!

    Jenny Craig Service Operations Manager

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    Reviewed July 10, 2018

    The consultants told me what I needed to do and guided me through it. I was impressed and interested. I chose this weight loss program for the prepared food and I like the menu plan. There are things I don't like but overall, I like the food. It's great quality too. I've been on the Jenny Craig program off and on for about a year and although I have not had the progress I'm looking for, that's on my part because I don't stick with it. I know that if I stick with it, it would work though.

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    Jenny Craig
    Response from Jenny Craig

    Hi Joyce,

    Thank you for sharing your experience with us! We're happy to continue to help you stay on track to meet your goals. We know you will get there!

    Thank you again,

    Jenny Craig Service Operations Manager

    Customer ServiceInstallation & Setup

    Reviewed July 4, 2018

    It has now been 6 months since I made an appointment at Jenny Craig on Sand Lake Road Orlando FL. I show up with an appt. When I arrived the door was locked, after 10 minutes of trying to see if someone showed up finally a lady steps up to the reception desk where someone should be when you arrive. She sees me and waves and walks out of site, after 10 more minutes I leave and she calls wanting to know where I am. After telling her I was there for 15 minutes and drove 1 hour to get there. She asks me to turn around and drive back or book another appt. I already made one. I am not driving back. Corporate calls and offers absolutely nothing. Unprofessional Jenny Craig.

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    Response from Jenny Craig

    Hi Judy,

    We're sorry to hear about your experience. We'd like to have a Manager contact you to help resolve this issue. We will private message you for more information.

    Thank you,

    Jenny Craig Service Operations Manager

    Reviewed June 29, 2018

    I am now on my 3rd round of Jenny after having my 3rd baby. I go on Jenny every time I have a baby to lose the last 10 stubborn pounds and it always works! I'm excited to try the new rapid results program and I hope it gives me just that! I have 20 lbs to lose this time around and I am really hoping it comes off quick with this new method!!! I do wish they would bring back the Florentine breakfast pizzas. I almost cried when I found out they were gone!!! Please Jenny, please bring them back!!!

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    Jenny Craig
    Response from Jenny Craig

    Hi Jessica!

    Welcome back to Jenny Craig! We're excited to help you lose those 20 lbs! We'll make sure to share your request for the Breakfast Florentine with our internal team.

    Thank you again and have a great weekend!

    Jenny Craig Service Operations Manager

    Verified purchase
    Staff

    Reviewed June 29, 2018

    I've been with Jenny Craig since the fall of 2009. I can go in there and weigh in all the time so it’s been a great experience and I hit my goal weight. Now, I'm back on it every week because I had a couple of surgeries and issues last year. However, I don’t eat any red meat and there was no much of a selection so sometimes even though the meals are good quality-wise, I have problems trying to pick stuff. Other than that, Jessica, the consultant I have now, is outstanding. Jenny Craig is a great program that is easy to follow and maintain. I'd tell a friend of mine to give it a try.

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    Jenny Craig
    Response from Jenny Craig

    Hi Susanne,

    Thanks for your review! We love to hear about the relationship you have with Jessica! We'll make sure to share your feedback with our internal team.

    Thank you again and have a great weekend!

    Jenny Craig Service Operations Manager

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