Jenny CraigConsumerAffairs Unaccredited Brand
The Jenny Craig program is designed to provide structure and support to help members lose weight and learn how to keep it off.
Jenny Craig’s program provides nutritionally-balanced menus, which include nearly 80 delicious entrees, desserts and snacks developed by dietitians, nutritionists, and food technologists.
Jenny Craig consultants work with each member individually to identify their strengths, challenges and personal goals in order to create unique weekly meal and activity plans that fit individual needs.
I have been a Jenny Craig client since 2007. I successfully lost 75 pounds on the program. Since my initial weight loss, have gone back periodically when I’m up 20 pounds, which happens every couple of years or so. My complaint is about Jenny Craig’s price increase to renew my program on an annual basis, and their process for renewals. I have to keep on top of my own renewal, there are no reminder noticed or a phone call to remind me that my program is up for renewal. In addition, the cost to renew is now $69! Quite an increase from $39, which I paid to renew the first several years. They should notify faithful clients about the increase in cost to renew at least 60 days prior to renewal. It’s just common courtesy!
I have been on Jenny Craig three times since 2015. I was very successful the first time. I just started my third round this past Tuesday. I’m curious though, each time I’ve started the program, the same day I start, I have to void and have bowel movements right away, the first day! Now I know that at the beginning with any weight loss you lose water retention but it usually occurs within the first week not the same day you start. What is in the product that stimulates your kidneys and bowels so quickly? And is it safe?
We don't add any stimulants to our products. What you experienced could be related to an increase of fiber and a reduction in sodium. If you continue to experience any bowel issues please call our Jenny Care Team at 1-800-Jenny Care(536-6922).
Jenny Craig Service Operations Manager
There are a lot of negative comments about Jenny Craig here... Does the company really listen? I did Jenny Craig back in the early 2005. I did lose weight within 3 months and was very happy, until they changed something with the menus and I was eating more fruit and more vegetables to volumize. But the calories ended up being a lot more and I stopped losing weight. I was not happy with their new system. Now I want to go back and I was told, by phone that they'd give me a discount on the food for returning. When I called the clinic, itself the consultant didn't know what I was talking about. It cost over 700 dollars a month to be on Jenny Craig; isn't this a bit extreme???
People; look up on the computer how many calories you should eat per day to lose 1 or 2 pounds a week. It's not rocket science; keep your money in your own pocket. I regained my weight after returning to my own foods; Jenny Craig does not help you to keep off your weight. It doesn't teach you anything. I can't believe you can't even substitute your meals, or say no to their deserts. I was told you have to eat what's on the menu but what if you're diabetic and can't eat their desserts... Something very wrong, very unhealthy with this program. I will not join again... I will keep my money in my own pocket and not Jenny Craig's.
Jenny Craig is a comprehensive weight management plan that helps our clients lose weight by following structure and routine. Our goal is to help every client maximize their weight loss while learning behavior changes that lead to a healthier lifestyle.Jenny Craig Consultants are there for you from the moment your start your journey and continue to support you after you meet your goal with our Maintenance Program.
I have been a member of Jenny Craig for a while (inactive for a period). I went into the location, met with the consultant, was given the menu & wanted to substitute some items out (as I have done in the past) as seafood etc. I have never eaten & it was like pulling teeth & substituting is no longer allowed. I feel if I am spending $100.00 + per week, I should be able to pick as long as I eat their food. Secondly, I decided I would renew my membership. I called on February 26, 2018, was quoted a renewal price & called back 4 days late March 2, 2018 & the price had gone up & my current membership has not expired yet. Maybe I won't renew. Too many restrictions now!!
Our Planned Menus are designed to help you maximize your weight loss. More than three substitutions can negatively impact your weight loss. We have several different menu options available and our Consultants can help work with you to find the right menu without impacting the efficacy of the Program.
Our offers do change often. Our Jenny Care team help you get restarted for no cost right now. 1-800-536-6922.
Jenny Craig Service Operations Manager
I’m in week 3 and down 10 lbs, 27 to go!! Food is good and counselor stays in touch, friendly and knowledgeable! Food orders come within 6 days! I need structure, plans and I need my food to measured out as to not overeat. The food is so easy to pack for the day which makes it so easy to just take with you wherever you go. I am never hungry. I do not crave sweets (and I’m a sugar addict). I find drinking my water is so easy! I feel better, I sleep better, more energy. I have done Nutrisystem and the food was horrible. Lasted 4 days. Couldn’t do it! I give Jenny 2 up.
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Rejoined Jenny Craig in mid-late Jan. 2018 after moderate success in 2010. Had to quit in 2010 due to job loss. Fast forward to 2018 -- rejoined because of mobility issues. I realized that it took a long time for me to put on the weight and it would take a long time to get rid of it. I started "Rapid Results." I've since discovered that the consultant did not explain it to me correctly. Once I understood it, I found it too prescriptive and asked to be put on a different plan. Just finished my sixth "meeting" with my consultant, who once again hurried me through the meeting because she told me that she had a new client to meet with after me.
I've lost four pounds so far. I also know from previous diets that I lose weight extremely slowly and I take various medications that could affect my metabolism. But, before I went today, I weighed myself at home and was surprised to see that I had "lost" four pounds. When I was weighed at the center, their scale registered a .4 pound loss. I told my consultant about the difference. I asked her if their digital scale needs to be reset. She said that it doesn't. I also discovered at this meeting that last week's consultant had given me the wrong meal plan.
When I was on Jenny Craig in 2010, the meal plans enabled you to pick and choose what you wanted to purchase and the consultants offered you guidance and encouragement. The current Jenny Craig program doesn't allow for any deviation from the plan. Additionally, the consultants don't tell you there are different Jenny plans that you can participate in. Finally, you don't know how much their food items cost. My weekly Jenny bill is about $150 plus fruits, vegetables and yogurt. I've decided not to go back based on my experiences with this Jenny center, although I have a lifetime membership that I bought in 2010.
Thank you for reporting your concerns. We pride ourselves on providing outstanding customer service and being there for our clients. We'd like to have a Market Director follow up with you in regards to your experience. We have sent you a private message requesting your contact info.
Looking forward to speaking soon.
Thank you again,
Jenny Craig Service Operations Manager
Joined in 2009, lost weight approx 48 pounds! My consultant then let me pick and choose meals and substitute my own meals in. We kept constant track of calories, sodium activity. Life happens and I gained weight back! My first consultation went well and I told her about my first time. Today the next consultant would not let me even discuss adding or substituting? I was ready to purchase some food products but she wanted me on whole program. Guess Jenny doesn’t want some of my money. Only all!!!
At Jenny Craig our structure and routine builds healthy habits, and our Planned Menus are an important component of the program. We value helping our clients meet their goals; Planned Menus are designed to help you maximize your weight loss and get the best results.
Thank you for your feedback. Should you need any other assistance please feel free to give us a call at 1-800-JennyCare (536-6922).
Jenny Craig Service Operations Manager
I have decided Jenny Craig is not worth it. If I didn’t have to spend time talking to the consultants I would consider buying the food. However the consultants do not tell me anything I don’t already know. Listening to them tell me the same thing over and over is enough to put me to sleep. I can also tell they want to make sure they get that expensive food order in. Of course the more food you buy the more money they make. I have gone to the Jenny Craig Center and over the phone. Over the phone is a joke. Really? They are only happy if you have lost weight and stuck to the program... so all you have to do is tell them what they want to hear. Yes, if you stick to the program, like any diet, you can lose weight. The food's not bad, however the weekly meetings are horrifying. If they change their policy and decide to let me buy the food without having listening to one of their consultants every week. I will be happy to place many orders.
Hi Audrey,Thank you for your feedback. We value helping our clients work towards a healthier lifestyle and our Consultants help our clients stay accountable and on track throughout their journey. We understand you may not want to partake in consultations, please give our Customer Support team a call if you'd like to inquire more about ordering food on online.
Thank you again for your review and feedback.
-Jenny Craig Service Operations Manager
I just started this program. Tomorrow will be my third week, this food is making me sick. Last night I woke with horrible pain in my stomach, something that has never happened before, only when I was in labor. Lol. Also a lot of money??? For bad food! So far I've lost 6 & 1/2 lbs. Don't think I can handle much more. Stay away. There are healthy ways to lose, like maybe a nutritionist. For the people who wrote great reviews, not sure I can believe, maybe they work for JC.
This is my second time at Jenny Craig. The first was in 1991, I lost 38 lbs in 8 weeks. This time I've lost 15 lbs in 17 days so far. All these people whining about the food quality and size are not really committed to losing weight. If you follow what they tell you to do and eat the food that you're supposed to eat there's no way you won't lose weight. Yes, the food is more expensive than McDonald's but then again you are getting balanced meals, low calories and control fat and carbs. Obviously that's not what you were getting in your previous diet on your own. If you can muster a little self control you will succeed. I have nothing but great things to say about the Jenny Craig system.
I order chicken fettuccine and got my order this last weekend. Twice, this week, the containers came out of the package in one piece. When I took it out of the microwave I didn't notice that one side of the container was missing and not to be found anywhere and so I must have ingested it. This happened again today and now I'm afraid to try anymore. I liked this service but they're using subpar materials.
This company is awful. PLEASE DO NOT SIGN UP FOR THIS WEIGHT LOSS PROGRAM! The food is barely edible. The portions are more than tiny. It is expensive. You do not lose the weight. Customer service is nasty. Other than that lol it's great! They have unnecessary rules. One being you're only allowed 4 substitutions per food order! What do they care if you pay for them. They only have to pack a different item. Ridiculous! Never mind for someone dieting with crummy food to choose from. I only have 10 pounds to lose. I can only imagine what if you had to be on this program for an extended period of time. Try anything else as this program is a sad joke.
My biggest problem, besides food price, is the change of consultants that happens every month. I just get a good feel with my consultant and then they move them around to another center and I'm back to starting all over again with a new person. I love the last consultant I had and now they moved her to another location and I feel like I don't want to do this all over again with a new person. In the last 4 months, I have had 4 different consultants. This program emphasis having someone you can talk and relate to as helping with your weight loss goal, but now does that even help when you get a new person all the time. The program does work, but I think, even though I am a life time member that it's time I do it without the Jenny Craig staff and expensive food.
I joined in January and in all honesty I thought by now I would have lost more than 20 lbs. I'm happy I've lost that much but in all honesty I think the food is my problem. I dislike more of the food than I like. I have had vomiting issues with certain foods (Chinese) and I find all of their products inconsistent. So one week I may like what's on my menu and the next week the product sucks (too much pepper or spices, veggies too much of something and none of something else). Their chocolate is crap and I've refused anything chocolate because it's a waste of calories.
I paid for a lifetime membership but I've come to the conclusion what I'm paying and what I'm getting isn't worth it. I like my consultant but really feel I'm nothing more than a number and commission. So as of today I'm doing my last week of the food and not going back. I think I can make a 1500 calorie plan that I can live with and my husband will be thrilled I'm cooking again.
Excellent experience. I have lost 50 lbs in 19 weeks. There are many good options to choose from and the meals are tasty and filling. Having a consultant to motivate you each week is a huge plus. I am pleased with the program.
I have used Jenny Craig three times in my life in three different locations: Joplin, MO in 2002, Woodbridge VA in 2013 and Mount Vernon OH in 2017. All of my consultants have been amazingly supportive, genuinely concerned, and knowledgeable. Jenny is one of only two programs that consistently achieve good results, as confirmed by major public studies. Jenny Craig food tastes better than the other program according to taste tests. I have successfully lost weight after pregnancies (after weaning my babies) and no one believes how many children I have because I am slim -- but it is all due to Jenny Craig!
I've been a member for years and over time have unfortunately become dissatisfied with JC. They keep throwing out tools that work (like forms that used to fold nicely and had room to write) and discontinuing popular foods in favor of (in my opinion) cheaper ingredient items. The last straw was losing the veggie sausage with pancakes. They keep tossing out vegetarian options. If you're on a restricted diet like me, you're going to spend your money at the store when you can't buy what you want at the center. So I buy vegetarian sausage patties and a box of mini pancakes at the store instead. Like MANY others, I don't like that they don't give you a receipt showing line item pricing. That's right, you get a receipt showing the total you spent that day but not one showing what each individual item cost. Why? Why not be honest like every other organization? Could it be because they don't want you to know what you're really spending???
That said, I did lose weight with them... I've also gained it all back. And that's the problem: almost every center sees the same people year after year. I think it's because (again) the tools for aftercare just aren't there. When you reach goal, you can visit the ghost town forums online or order their old recipe books on eBay (I haven't seen any new ones) but otherwise, you're on your own. It's almost like they want you to gain weight and return. Perhaps because it costs more to get a new customer than a returning one? I just don't like going in anymore or scheduling appointments. I have felt pressure to buy and have even found--more than once--pricey items I didn't ask for magically appearing in my cart that I've rejected at the point of sale.
My guess is that the consultants are pressured to call their accounts to get to some kind of quota. The value of the consultant is a double edged sword: great for keeping you honest but they will also call you to book additional appointments (read: sales) lined up. And forget calling the "help" center. They were unhelpful, pushing everything back to the field office instead of listening.
If you want to lose weight and are willing to be creative, you can use JC as a starting point, adding things like supplements or reading weight loss articles online and books, joining an online community of others dedicated to losing weight through exercise and diet, and realize that no one "diet" can be the answer. There are some good items they offer and the entrees will teach you about portion control. Many staff members are some of the nicest people you'd ever want to meet. But if you're not getting what you need from JC, you can find what you need elsewhere, probably for a bit less money and hassle, once you take ownership of your weight loss.
I have been with Jenny Craig for several months now. All going fine until I ate a chicken burrito last night. Extreme food poisoning within 1.5 hours. Thought I was going to die. I am going to try to get my money back. I picked out the bell peppers and one also still had the sticker on it.
Hi Camille, we're so sorry to hear about your negative experience. We value making a difference in our clients' lives, and would like the opportunity to rectify this situation. So that we can reach you quickly to resolve these concerns, please contact us at 1-800-536-6922. You can also contact us through our website and someone will be in touch with you. http://bit.ly/ContactJennyCraig
I have nothing but good things to say about Jenny Craig and my consultant. If you follow the program you will lose weight. I absolutely love the food I actually crave my meals. Seasoned so well. Everything is to die for. The deserts are wonderful. My favorite is the brownie. You feel satisfied because you're not lacking anything. Only thing extra to buy is fresh fruits and yogurts unless you do their anytime bars. Only drawback is cost. It is not inexpensive. I spend around $150.00 per week at Jenny. If you can afford it you won't be disappointed. Good luck on your weight loss and enjoy.
I needed to lose weight, I am a type 2 Diabetic. I called and signed up. I was not told that the 2 year contract would be over 299.99 and 216.72 plus food. The food made me sick and my sugar got so high. The food is not good. Do not join.
I don't have a positive experience to share. The food lack taste. They tried to compensate this issue by increasing the amount of pepper and spices which took a hit on my stomach. I couldn't tolerate the amount of spices they put in their foods. In general the food had an after taste that stayed in my mouth until the next meal. I wasted a lot of money buying different foods and trashing them because of irritants to my digestion. If you need to lose weight, consider investing in a dietitian. It has worked much better for me. This way I can carry on with my busy life, eating real food and be able to take the knowledge with me during my vacation and business trips.
I went on Jenny Craig for about 6 months many years ago and yes I did lose weight however I caused major damage to my gut health due to their foods being full of preservatives and chemicals. I would never recommend the Jenny Craig program.
I made an appointment online with Jenny Craig. My appointment was at 7 PM. I arrived 20 minutes early. There was no one at the reception. Shortly after, two people came to the front desk clearly laughing and joking around. I was greeted and advised my representative would be with me at 7 PM. I sat and waited thinking my representative was busy and would be with me as soon as possible. To my surprise, Stacy was one of the two people joking and chatting. Clearly my business was not important to this office. When I was called back Stacy was unprofessional. I asked for pricing and was told, "I'm getting to that." I walked out. This office is unprofessional and in no way would I ever go back to ANY Jenny Craig.
I first went to Jenny Craig in 1994 and lost 40 lbs in 8 months. Back then they had mandatory classes on nutrition, exercise, maintenance etc. I just went back last week again after 22 years and gaining back the weight after numerous back surgeries and the inability to exercise much. Things had changed, they no longer had the mandatory classes and the entire process has been streamlined. So far in week two, the food is small portions but filling and the weight is starting to go down very steadily. Most of the consultants there have been through the Jenny Craig weight loss program themselves, so they have their own stories. The staff has been great and seem to really be about your being successful. Yes, the food is extremely expensive, but you get what you pay for, well portioned foods which are fairly tasty.
I started JC back in 1994... Lost 60 lbs in 8 months. Even after having 2 kids going up and down. Here it is 2016 went back to lose 10 lbs. All went well. Great consultants. Great food. I have my fave choices of food. All the negative comments I have read. It's crazy. Yes it costs money. Nothing is free. You're paying for convenience as well as what you take away from learning to plan daily meals when on maintenance. If you aren't learning you aren't listening or engaging in the conversations with your consultant. I have no complaints... Do I wish the food was a little less, well of course... But it's a business they guarantee weight loss it works... I have lived it.
If you can do it on your own more power to you. But don't bash an entire branded company for a bad consultant or you got in way over your head and couldn't afford. I'm very happy with what they teach and tell you. Once you're on your own you take the tools that were given to you and follow through. If you decided to eat the entire chocolate cake then that's on you. JC has made a lot of people healthy and happy!!! I'm one of them. Krista **. Good luck all.
I joined JC in 2001 with my mom. Initially the experience was good but went downhill. I purchased a lifetime subscription because I felt it would give me more bang for my buck. The food was good and I was able to fill in gaps with store purchased foods. I lost 30 pounds and was quite happy with the result and recommended it to my friends. Over time the weight creeped up and I was back to Jenny. The second time the results were as good as the first (even though I followed it to the letter). Fast forward to 2007 and I tried another diet that worked, but as with other diets the weight came back. I eventually ended up having gastric bypass surgery and lost over 120 pounds, that wasn't without serious complications.
I eventually moved and went to the local JC center so I could use the food as maintenance. I was told I would have to rejoin (what the heck happened to my lifetime membership? Your guess is as good as mine). They could not locate the membership information and the center I joined at is closed. Needless to say I didn't rejoin and I am now using Lean Cuisine and it's going well. The one problem is that they do not have breakfast items.
Even on the diabetic diet option, I had the worst blood sugar crash of my life, I was very ill at work, sweated through all my clothes and was very hot and shaky. Thank goodness I work in a hospital so help was there. When I asked for a refund of the $200 I paid for a year membership (you get 3 months free), the woman hemmed and hawed and finally said "no refunds after 3 days." I did find it in the small print. I was calling only 6 days from starting. I advise others to avoid this company, once they get your money they will find an excuse to keep it. 3 days is not long enough to find out if it's going to work for you. And read the small print, they have lots of disclaimers.
Joined in 2009 with lifetime membership. Had a pleasant experience with decent counselors and halfway decent food. Lost a bunch of weight. Went back this May to try to lose the weight I'd gained back, not as much as I'd lost in the first place! I felt like I was rushed in and out. The "counselor" did not ask me about myself, I didn't know whether she has used JC until I asked. There have been changes since I first joined, she did not address them until I asked. Then she told me the company had been bought out by one of the food giants and the food was more expensive, and not as good. After I paid I was almost pushed out the door. She remembered as an afterthought to give me the Getting Started book. I asked where were the CD's and everything that I had gotten before and she said the new company didn't care about that. Not an auspicious start.
She was not wrong about the food. I was shocked at the prices and not really happy when I discovered I had not been given everything I paid for. The food was awful. Pasta was gummy, rice mushy, too much or not enough seasoning. The meals I enjoyed were no longer on the menu, and I was hopeful some of my choices might be as good, but most of what I tried I didn't finish. My dogs turned their noses up at the Beef Merlot. I didn't go back the following week and did not receive any kind of follow-up call. I called customer service, and the phone rep was nice but the policy apparently is, "Too bad, we got your money, so what if we don't deliver as promised". Can't even describe how ripped off I feel. Don't know if it is true that a big company bought out JC. I would never have gone back if I had known it was this bad.
I went to a Jenny Craig location to find out about joining. The counselor appointed to me basically read off what plans they offer and proceeded to take a food order for the week which amounted to over $100. I received no explanation of the plan and the food is not the healthiest (high in sodium) or very satisfying. I am going back to Weight Watchers as I know this plan works and is geared for lifetime success.
I order a trial 3-day food kit and it came with hairs inside the packaging. When I called them, they told me that they would send "the hairs" to a lab to confirm they were indeed hairs. Then they would maybe replace the little dressing sample that touched the hair. REALLY?! WHAT A JOKE. It is disgusting.
Jenny Craig expert review by JJ Virgin
The Jenny Craig system combines nutrition and physical activity with counseling, to help clients change both their lifestyles and eating habits. The program guarantees results.
How does the Jenny Craig program work?: The goal of the Jenny Craig program is for clients to reach their desired weight levels and no longer be reliant on the program's prepackaged foods, planned menus, or consultations to maintain a healthy lifestyle. To use Jenny Craig's system, clients pay a monthly fee to be assigned a personal consultant to help them create a personalized weight loss plan. Clients then purchase pre-packaged food items from over 100 menu options, eating five Jenny Craig meals or snacks a day and one snack from a list of approved options. The meals can be purchased at local Jenny Craig retail centers or online.
Consultation: The program offers a weekly consultant for accountability and compliance. Every week your counselor will discuss your past week's results, create an activity plan to help meet your goals, plan for upcoming events like parties or dining out, and help you choose your Jenny Craig meals for the upcoming week.
No guesswork: Pre-packaged meals and snacks take the guesswork out of fat loss. Anyone who wants everything “spelled out” without any measuring, counting, or other sorting will appreciate this plan.
Carbohydrates: This diet might be best for those who are not concerned about following a low-carbohydrate diet. Some of the snacks and meals are high in carbohydrates and low in fiber, potentially triggering cravings, hunger, and weight loss resistance especially in people with blood sugar issues.
Ingredients: Many of the snacks and meals contain ingredients some dieters avoid, including enriched flour, sugar, non-fat milk, corn syrup, soybean oil, margarine and maltodextrin. While some dieters will want to avoid Jenny Craig's foods because of this, others will find the familiar ingredients and flavors help them stick to the diet over time.
Flexibility: A choice of on-site or at-home consultation options allows the customer flexibility. Some people work better face-to-face with a counselor, while others prefer to chat online or via teleconference in the privacy and comfort of their own homes.
Best for: seniors, college students, new moms, people with diabetes, busy adults and former athletes.
Jenny Craig Company Information
- Company Name:
- Jenny Craig