Jenny Craig Reviews

I did Jenny Craig in 2016 and loved going into the office. I started again 7 weeks ago and signed up for the 4 "autoship, pre-paid" shipments. You have to call in to cancel. I've spent over 4 hours on hold waiting for a pickup..."you have 10 minutes" is all it says until, "we're sorry the office is closed". I actually love the food and have found nothing I don't like. The shipments are on time and easily managed. My only complaint is the customer service. I am at my goal...Apparently, I have to keep this going for the rest of my life! My experience with customer service is an all time low. My experience with the food and the program is rated high. So averaging it out to a 3. NOT a fair review.

I’ve been using Jenny Craig foods for over 15 years and eating them did result in weight loss. However, Jenny Craig has significantly changed their food for the worse! Their food wrappers are now plain white with the name of the food printed on it. Not very appetizing. Used to be colorful wrappers with a picture of the enclosed food. The recipe of certain foods has obviously changed. I always liked their lemon cake and was happy they were bringing it back. The “new” lemon cake is inedible! It was dry as a bone and couldn’t even be swallowed. Tasted like dry grain- not a hint of lemon taste! Had to throw it out. Seems like Jenny Craig is looking to save money on producing their food but the consumer still pays the high prices. Very disappointed in what used to be a great product!

I have been on JC several times over the years. The last 2 weeks I have been on JC. The menu is the same, but the food doesn't taste the same. It is dry, unflavorful, and some too tough to eat. Ever heard of tough pancakes you can't cut with a knife? That's what they have. My BIGGEST concern is you MUST call to cancel. As I'm writing this, I've been on hold 30 minutes to cancel. Do they hope you'll get tired of holding, hang up and stay with a VERY expensive program? Not happening. Customer service is TERRIBLE. Money Grubbers.

Frequently offer money off if you order “now” but when you get to checkout you are not eligible for the discount, or there is a catch (you need to sign up to spend more) to getting the discount. I have not got any discount since they have gone to mostly on-line in 2023 & the meals continually get more expensive.

I’ve lost weight several times using the Jenny Craig program. Since they’ve gone to an online method, no storefront, they’ve gone downhill. I would place my order and they would ship me food I didn’t order. It seems like they are running out of a lot of items. For instance, I ordered chocolate cheesecake, New York cheesecake, lemon cake, and lava cake. They were out of everything except for the lava cakes and they sent me 16 lava cakes. They did the same things with the lunch and dinners. In my last order they sent me 11 Ham and Swiss baguettes. I believe I ordered one. I called to see if I could get a refund I was told no. I don’t know if they are going out of business and just trying to use up their food inventory or what. I canceled my future orders. If they would’ve just shipped me the food that I ordered, I would’ve been very happy and I was losing weight.

I started Jenny Craig in 2018 and lost 70 lbs by the end of that year. I love the program. I lead a stressful life and it really works to not have to plan meals. However, now that there are no storefronts, I am eternally grateful I am just pretty much maintaining my weight as not sure it would work now to follow the diet. Most especially am very very disappointed that some of the best foods are not available- blueberry pancakes and sausage, coffee cake and coffee rolls, ham and cheese sandwich, chicken sandwich- why are these not available??? They were always best sellers. Will they come back? Also Jenny french toast was delicious, it's been gone awhile, sadly. Really distressed the best Breakfast items are gone. Sincerely hope they come back.

@jennycraigofficial I am now a former but previously loyal, customer of Jenny Craig who has recently had a horrific and extremely disappointing experience with both the service and customer support I received. I am writing to express my deep frustration and disappointment with my recent experience as a Jenny Craig AutoShip customer. When I initiated my subscription, I specifically asked the representative placing my order if I needed to move my AutoShip date up, as it appeared I might not receive my meals in time to avoid a service interruption. I was assured that this would not be an issue and that I would absolutely receive my meals on time. Unfortunately, that assurance was not honored. My meals ran out as of this morning, and my order is still listed as “in fulfillment.” This has caused a complete disruption in service—despite the clear promise I received at sign-up.

Jenny Craig was fine for the first few months, and then they started sending substitutions for items that were not flagged as low inventory or out of stock. Only "foods flagged as low inventory or retired" are mentioned in Jenny Craig's terms & conditions. There's no mention of substituting items advertised as available. They also substitute multiple frozen dinners with the exact same thing. I ended up with almost 20 lasagnas in my freezer from 3 orders. Jenny Craig's customer service reps become callous and dismissive if you try and resolve these issues. Jenny Craig is one of the worst customer service experiences I've ever had.

When you call after you purchase your order, all of them sounds like an Ai. They have everything memorized, feels like, they’re done getting your money! I’ve been with Jenny Craig for over 30 years. This is the worse experience and treatment I have had! And I wish they didn’t sell their company. Their brand name is being a bad reputation!

I have lost weight on Jenny Craig before successfully. I attempted to try again and encountered nothing but problems. The food was not as good as last year and they cannot fulfill orders as they offer on their website, with poor customer service. The first order was OK, the second order of 4 pre paid orders for my initial contract was received with broken frozen breakfast burritos and demolished hamburger buns rendering those meals useless. Then the order fulfillment became ridiculous. It is difficult enough to stay on a diet and eat diet food, but they were unable to provide meals as I ordered on the 3rd order and they substituted duplicates of things like 3 meatloaf with tomato sauce for unavailable cheeseburgers, etc. I cannot stress the importance to get what you order to keep compliance levels up when dieting. Eating food you do not really like makes it difficult to want to keep going.