Jenny Craig

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Consumer Complaints and Reviews

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I joined JC in 2001 with my mom. Initially the experience was good but went downhill. I purchased a lifetime subscription because I felt it would give me more bang for my buck. The food was good and I was able to fill in gaps with store purchased foods. I lost 30 pounds and was quite happy with the result and recommended it to my friends. Over time the weight creeped up and I was back to Jenny. The second time the results were as good as the first (even though I followed it to the letter). Fast forward to 2007 and I tried another diet that worked, but as with other diets the weight came back. I eventually ended up having gastric bypass surgery and lost over 120 pounds, that wasn't without serious complications.

I eventually moved and went to the local JC center so I could use the food as maintenance. I was told I would have to rejoin (what the heck happened to my lifetime membership? Your guess is as good as mine). They could not locate the membership information and the center I joined at is closed. Needless to say I didn't rejoin and I am now using Lean Cuisine and it's going well. The one problem is that they do not have breakfast items.

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Even on the diabetic diet option, I had the worst blood sugar crash of my life, I was very ill at work, sweated through all my clothes and was very hot and shaky. Thank goodness I work in a hospital so help was there. When I asked for a refund of the $200 I paid for a year membership (you get 3 months free), the woman hemmed and hawed and finally said "no refunds after 3 days." I did find it in the small print. I was calling only 6 days from starting. I advise others to avoid this company, once they get your money they will find an excuse to keep it. 3 days is not long enough to find out if it's going to work for you. And read the small print, they have lots of disclaimers.

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Joined in 2009 with lifetime membership. Had a pleasant experience with decent counselors and halfway decent food. Lost a bunch of weight. Went back this May to try to lose the weight I'd gained back, not as much as I'd lost in the first place! I felt like I was rushed in and out. The "counselor" did not ask me about myself, I didn't know whether she has used JC until I asked. There have been changes since I first joined, she did not address them until I asked. Then she told me the company had been bought out by one of the food giants and the food was more expensive, and not as good. After I paid I was almost pushed out the door. She remembered as an afterthought to give me the Getting Started book. I asked where were the CD's and everything that I had gotten before and she said the new company didn't care about that. Not an auspicious start.

She was not wrong about the food. I was shocked at the prices and not really happy when I discovered I had not been given everything I paid for. The food was awful. Pasta was gummy, rice mushy, too much or not enough seasoning. The meals I enjoyed were no longer on the menu, and I was hopeful some of my choices might be as good, but most of what I tried I didn't finish. My dogs turned their noses up at the Beef Merlot. I didn't go back the following week and did not receive any kind of follow-up call. I called customer service, and the phone rep was nice but the policy apparently is, "Too bad, we got your money, so what if we don't deliver as promised". Can't even describe how ripped off I feel. Don't know if it is true that a big company bought out JC. I would never have gone back if I had known it was this bad.

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I went to a Jenny Craig location to find out about joining. The counselor appointed to me basically read off what plans they offer and proceeded to take a food order for the week which amounted to over $100. I received no explanation of the plan and the food is not the healthiest (high in sodium) or very satisfying. I am going back to Weight Watchers as I know this plan works and is geared for lifetime success.

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I order a trial 3-day food kit and it came with hairs inside the packaging. When I called them, they told me that they would send "the hairs" to a lab to confirm they were indeed hairs. Then they would maybe replace the little dressing sample that touched the hair. REALLY?! WHAT A JOKE. It is disgusting.

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Hi. I joined JC in 2001 in their lose 10 kgs for $10 programme (at 75 kgs and 5 ft 6 they had told me I was considered obese). I lost about 8kgs without exercise and then stuck. By then I had found the food too expensive so I just chose my own maintenance programme. The consultant was ok but once when I "fell off the wagon" coz my partner was eating KFC before we went for groceries and I was starving [a.k.a mantra "never go shopping on an empty stomach" ;)] and I had the tiniest piece and fessed up - she went completely overboard about it. I needed encouragement to stay on track - not to be berated like a child!

So now I've put on 10 kgs in the last year and I've just decided to follow their idea but DIY rather then rejoin. I would suggest that you look at your plans and then just make up your own grocery list - will take a while the first time while you check fat/sugars/kgs but save it in your phone and/or online shopping and then it's easy next time.

In reality all I have to do is: cut out carbs (my 1200 cal plan only had a measly 5 oven baked wedges and one english muffin and 1/2 portion of noodles allowed in a week). Manage portion control (main meal by protein the size of the palm of your hand and bulk out the plate with vegs/salad). Limit sweets/alcohol to one small portion a day. No fried food (unless pan fried in own juices or small amount of olive oil). Have six small regular meals which manages my metabolism (breakfast, 10am snack - fruit, yoghurt or nuts light lunch, 3pm snack, evening meal and early evening snack or dessert or small wine). Don't eat/drink after 8pm.

I also saw a programme on Dr Oz today that recommended having a glass of orange juice in the morning and then light exercise for 30 mins in the morning which keeps your metabolism up all day. So as a single mom I'm going to start on the exercycle each day. And my son bought me a Nutri Ninja for Xmas so smoothies with Complan as a meal replacement at lunch-time every other day is my plan. I think the JC consultants are more prepped in sales than motivation and nutrition so I'm sure I can do it just as well on my own!

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I liked the consultant I had and I lost the weight I wanted to lose, but after that, when you go on Maintenance, there are no resources to help you keep the weight off! I joined J.C 12 years ago, on the Lifelong Plan, and back then, they had the pyramid scheme to help you keep track of what you should be eating. 2 fat, 4 veg, etc. Now on my second time around, there are no resources anymore to monitor your dietary intake. How are we supposed to keep track of what we are eating? I'm disappointed in the overall lack of support after you reach your weight loss goal. I don't want to have to buy J.C food forever!!

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I've done the Jenny program a couple of times now and was able to lose the weight I wanted. I find the food to be fine, not all of it, but there's enough to keep me happy. The reason for the lower rating is that my most recent experience resulted in some, what I consider to be, unauthorized charges to my credit card. I told them when I signed up in June that I just wanted to be on the program until I lost the weight. Apparently they had me sign something authorizing them to keep charging my account even after I let them know I considered myself done with the program... a form I don't even have a copy of.

After seeing the charges on my credit card statement, I called to have the charges reversed and was told that the location manager would get back to me the same day but I haven't heard back. I was told that I would have had to give them notice in writing, yet when I called they were able to cancel my membership on the phone. I'm so disappointed with these underhanded tactics. They've now lost a returning client for a couple of $20 charges.

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I've been going to Jenny Craig for a couple of months. I've been losing weight (yay). But several weeks ago I stuffed a half-eaten food into my bag and forgot all about it. I found it the other day..... and it had turned into mould-coloured POWDER. The food hadn't turned mouldy... it had completely turned to powder. What is IN their food???

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Their services are a rip-off! I wasted $800 with no results! The food is bad and high in calories. They want to get rid of you in 10 minutes at every meeting. If you ask them any questions, they hand you over leaflets that you can take home and read. I have heard from few resources now that they are very prominent in getting fake positive reviewed which are not real. Beware, do not fall in their trap!

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I have not used their products. Seems quick and easy but expensive. Have been reading about them recently and researching. But years ago a friend of mine got hired by one of the centers to claim she lost all her weight there when this was not the truth. She lost over 100 pds but not on their program. She had before and after pics and it wasn't even on their program. I don't know if this was just a few dishonest people or just the whole program? Anyway buy a 2.00 set of measuring cups, a scale, and read labels. You can do this yourself with some prep time each week. And have better results!

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I bought a lifetime membership in 2008 and lost 27 lbs. Now I'm told it was 14 lol. I have been on and off JC for 4 years and each time I go back I am disappointed. The food is awful. When a restaurant cheaps out and changes suppliers they usually go under, and I think JC is heading that way. My current consultant bashes the company all the time and when she goes on Maternity later this year she is never going back, but she tells me she cares and I have to get my ** together. What a hypocrite. I went back in April 2015 to lose my last 20 lbs. I went off of Jenny for a year prior to have a break. I lost 7 lbs my first two weeks but then I got sick of the food. I am on Jenny this week but have made up my mind I am not wasting any more money on this lousy program. You really are just a number they don't care, the longer you are there the better for them, but if your weight loss slows down it looks bad for them.

I see more bad reviews here than good. Kirstie Alley lost and gained it all back, and we never see or hear about Valerie Bertinelli any more wonder if she gained it all back too. Stop wasting your money people looking for a quick fix, you can do it on your own without going bankrupt. I did, it just takes a lot of discipline and really wanting to do it for you. Jenny is not a lifestyle change, the food is processed and unhealthy and I now suffer from joint pain, which could be a result. Good luck to all of you who are battling the bulge, but Jenny is not the answer. I feel sick when I think of the money I have wasted, could have put my daughter through university. Sad but true.

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I thought I was eating well and healthy but I learned on Jenny Craig my food portions were too big. After being trained on the proper portions of food and why I eat the way I did emotionally, I learned how to lose to weight. I kept the weight off for 8 years but now with menopause, I find myself eating out of control again. I am going back to Jenny Craig to get guidance again for this stage in my life at age 52. I have been overweight from age 19 to 44.

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I started Jenny Craig and was not losing weight very fast, but that was ok. I went to my doctor and a Nutritionist and was told by both of them that I should not go below 150 lbs. When I went to Jenny they basically told me that I made my goal weight to be 145 lbs and I said yes but now I have seen my doctor and Nutritionist and they both agree that I SHOULD NOT GO BELOW 150 lbs. Jenny's food is laced with so much sodium and all processed food. It's ridiculous!!! So now Jenny won't give me 1/2 my money back and will not give me the 10% reduction on food, because according to them I didn't reach my goal weight!!! All Jenny cares about is the money. They do not really care about the client!!! I want to warn other consumers about how Jenny really works!!! People are better off just going an buying a Treadclimber. It's cheaper and then you have the Treadclimber for life and it's cheaper than going to Jenny Craig.

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My experience with JC to-date has been wonderful. I am 56 years old and I have tried a lot of diets over the years. This one has worked for me. I have lost 33 lbs over less than 5 months. The consultants at my location are excellent and knowledgeable and willing to modify the plan to meet my needs. They are definitely about ME as an individual and not just about sales. I am now halfway to my goal and transitioning back to my own food. I recently "took back breakfast" and told them I would like to make my own dinners on weekends. They were totally fine with it! We will see how I do. I am absolutely committed to keep the weight off... and, losing even more.

JC has really helped me with portion size -- mine was way out of whack! I also realize now the importance of adding fresh fruits and veggies to my diet daily. And hey! I'm doing Yoga now and riding a bike again. Love it! JC is not cheap, but not incredibly expensive either. I did get a discount through my employer, which helps. I figured I am spending a net of $200 per month more on food by using JC. It will be less than that now since I am starting to fix some of my own meals. So sorry to see that not everyone's experience with JC has been as good as mine. My advice: FIND SOMETHING THAT WORKS FOR YOU AND STICK WITH IT. Do what you have to do to get healthy!

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Overall I had a good experience with Jenny Craig in Winnipeg on Regent Ave. I was at Five Guys in the same parking lot. I saw the Jenny Craig sign as I ate my oversized burger portions and took it as a sign to walk into Jenny Craig to see what it's all about. As soon as I walked in I felt welcomed. The manager ** spoke with me like I was her friend. I didn't feel judged. She gave me all information and there were no hidden cost.

I then saw a consultant ** who shared her own weight loss journey. I was set up with a week of food - easy to follow. I now go in once a week and have stayed motivated for 2 months so far, have lost 18 pounds. The service is good no matter who I deal with there. They even call me to see how my week is going. The food is good and it is not expensive considering I use to spend $20.00 on 1 meal at Five Guys and not lose weight. I recommend Jenny Craig.

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I felt as though I had to write a review after seeing the program get bashed! This diet is easy to follow, the food tastes good, and it is satisfying. I don't know if anybody who wrote these reviews tried their primary competitor's foods, but it is inedible! The only thing about this program is that it is VERY expensive. I really can't afford to be on the program at this time, but felt as though the health and self-esteem benefits from it would be well worth the struggle of coming up with the money.

I put on about 70 pounds since I started getting migraines about three years ago. I had all but given up hope on getting back to my healthy weight. Then I decided to join Jenny Craig again because I KNEW it worked for me. The only thing that I do NOT like about it is my weekly consultations (I am an independent thinker and need neither advice nor encouragement). I also pay $30 every three weeks to have my food shipped to me because I will NOT utilize the center near where I live.

I was actually a consultant for JC five or so years ago (and this is NOT biased -- I am paying full price for the product and left the company on bad terms). I ended up walking out because the women in the center were catty. They also did not practice what they preached. The other two consultants were obese women who ate very poorly, and the manager was anorexic and made nasty remarks about the clients when they didn't lose weight. I'm not trying to scare anyone off, this may just be one center.

The consultant I speak to over the phone is very nice (and she has no idea how well I know the program or that I was once a consultant). I also cared very much for my clients' success when I worked there, and saw a lot of people succeed (one of whom is my son's pediatrician, and a few others that I keep in contact with!). Even with the horrible experience I had with a few nasty women when I worked for this company, I have a lot of good things to say about the program. So if you can afford it, give it a shot.

Don't make any impulsive decisions -- look all over online for the best deals because you can save yourself a lot in program fees (the food cost is astronomical as it is without those extra fees on top of them). And remember -- there will always be some sort of sacrifice or major change in your eating choices and habits on ANY diet that you try. You are going to be able to eat some tasty foods, but you are not going to be able to go out binge drinking or eating every weekend. You are not going to be able to pick at foods that are not on the approved list. This will be the easiest diet you ever tried, but it will still involve effort. I wish everyone luck!

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I lost 10 pounds in 4 weeks but you have to count calories (and exercise) if you want the steady weight loss they advertise but don't guarantee. They want you to follow the menu exactly and to leave the calorie counting to them, but if you do, you may find that you are consuming a lot more calories than you think. I counted calories for their 1200 calorie personalized menu, and even with their lowest calorie options, my calorie count was over 1300. Now I ignore the menu (and lie to my consultant!) and count calories. You will lose weight if you follow their menu too, just be prepared for a slower weight loss, which is what they want. It's a business. The longer you are on their program, the more products you buy and the more money they make. For me, it's money well spent. If you are disciplined enough to just count calories (which I am not), you could achieve the same results on your own.

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I signed up for Jenny Craig. Waited on hold a LONG time as they instruct you to call to set up appointment with consultant to call you. They scheduled a consultant call. They never called me. I tried again to get through their phone lines -- It would either hang up on me or say, "Call volume too high right now." No one ever called me -- I had emailed in the meantime. When I finally got them on the phone, I had two months of $39 charges - FOR NOTHING, since I was not receiving services or using the website. The customer service rep would only refund $39, even though by her own admission, Jenny Craig had never had a consultant call me, as they promised to do. What a crappy experience.

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I ordered the three day sample package to make sure I liked the food. Was suppose to receive the food today by UPS. Waited all day and called the company. They said UPS said they already delivered it. I didn’t get it and wasted my whole day waiting. Called the company back and said “I want a refund since I didn't get my food”. She told me that I couldn’t get refund because she was sure I would get my food. I explained I needed it today because the next day I will be working. I asked for another number or an extension to reach since she was no help. She would not give me one. If I don't get it by midnight I will be calling the credit card company for my money back. I'm so glad I didn’t sign a contract with them. The lack of customer service and help shows me this is not a good company to deal with.

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I like the food and when I follow it I lose weight. When I signed up they offered 50. off food, 30 on your first order and 20. on the second order. I was not given the 20. off my 2nd order and they have given me so much hassle to make it right. Makes me much less interested in continuing their program. My consultant is nice but clearly more of a salesperson than a counselor. Watch your order and charges very closely.

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I was very excited to join and in the first two weeks I lost 15 pounds. Ok so then I started swelling. I did not cheat AT all. Even ate UNDER my allowed 1500 calories a day. I did not lose anymore. I found that my consultant did not give me common sense knowledge and I even felt like she didn't even know what "daily limited food" even was. I still don't understand it. She didn't seem very helpful and just kept saying I was either salting my food or cheating. LOL have you seen the sodium in the boxes??? No way was I doing any of that. I paid 800 a month for this and some of the food was expired. I think I lost the fifteen initially because I cut back on my food intake. I don't think it’s a fluke program. But it's a bit crazy price wise and food wise.

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I first joined JC in 1995, after the birth of my son - and it really worked, as long as I ate their food. Then in Dec of '95 I got pregnant with our daughter and went off of JC. Fast forward to July 2009 when my doctor told me my BMI categorized me as "obese" (I am 5'2 and weighed 166 lbs. and in all honesty, I cannot weigh less than 140 or I look skeletal. No kidding, I really DO weigh more than I appear to). Anyway, I wanted to lose 20 lbs so I went back to JC. They had no record of my prior membership, so I had to pay again. This was all during a time when I could afford it, so no big deal.

So, I went on their program and I have to say it was easy to follow and the food was really delicious and satisfying and the weight came off. By Dec. 2009 I had lost a total of 17 lbs and looked great. But then my husband lost his job and I could not afford the food anymore, which was averaging $135.00 per week, not including my groceries. I asked my consultant if I could go on a type of maintenance program as I could not afford all of the food, and she said that as I had not lost my goal of 20 lbs and kept it off for 3 months, she could not change my program.

I had to stop the program and of course, by Sept 2010 all of the weight came back, including an extra pound. This year I decided to watch my caloric intake with an app on my phone, and to begin exercising by taking long walks on the weekends. I have only lost two pounds, and my old behavior wants quick results so I was thinking of joining JC again. But I did my research, and decided to take it slowly, healthy and economically. I guess in a nutshell, Jenny Craig will work if you can afford to stay on it indefinitely.

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I signed up for the year program for $99 plus food. At the time of signing up I was told that I could change to the month-to-month program at any time and I'd get credit for the $99 or I could cancel and receive a refund for the $99. A week later I canceled the program completely and was told that I would get a refund check which would take up to 3 months. Well, 3 months later, and no refund. I went to the location where I signed up, and their computer showed the refund as "Pending." Still, no explanation on why I hadn't received my refund. I want my refund in full.

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I understand what people are complaining of. I lost 70 pounds using jc and I also worked there in fresno, ca. I loved the program and the food. It is all about sales, I was there 12 years ago. You do get in trouble if you won't lie and push for sales. I hated it. The plan worked for me and I loved the vitamins and the food.

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In 2009 I started on Jenny and although I did not reach my exact goal of 30 lbs I lost about 25 over a period of a year along with a personal trainor at the gym and I was feeling great. I could no longer afford the program as I was in college and financially struggling. I have since put on 30 lbs and have been back to Jenny for about 4 weeks and have cheated here and there because of the holidays but have only lost three pounds! I am beginning to feel discouraged but my consultant is flexible and works with me buying the food so I think I'll give it one more month.

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I canceled the account and are still getting charges, wished I could give 0 stars. Horrible company, worse customer service in the world.

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Joined 1 year ago with month to month program hoping to lose about 20 lb. As a consultant was very nice the rest of it was not so good. Food... frozen or not, mostly carbs. Vitamins... who gave them permission to sell it? Had a stomach pain after eating it. When I didn't show up for a week there was call every day to make me come back to buy more food. Eventually it was not so effective and I was told it is exercise I need. Well then I need no JC for it. When I decided to stop doing JC, I am attacked with calls and messages. I asked to be taken off call list but every time different person calls saying that there is no notes of my request. Overall impression is: food is with sodium, same like other foods in any grocery stores. Vitamins offered - who knows what it is. Consultants are not nutritionists but salespeople chasing goals. Would say more but...

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I joined Jenny Craig in 1996 to lose weight before my wedding. I was a busy professional and didn't have time to shop/weigh/prepare my food. I can't remember what I paid but it was a good amount. I didn't meet my goal, but did take off enough weight to look good for the wedding. I didn't go back to Jenny until 2009, when two kids and a stressful job that paid nothing had me gain 25 lbs. I had to pay $50 per year to come back under my plan, but no monthly fee. I didn't think this was right, but I paid them. I was less successful with the plan but was slowly chipping away at the weight. My consultant was good at understanding when I couldn't afford to buy much food. The "cashier" though constantly complained about the food discount I got with the lifetime membership. Often said she couldn't put it in because the system made it impossible. Fortunately, my consultant knew how to game their system and make it work.

During this time, fool that I was, I did buy some of their gadgets and books that they constantly hawk, which did absolutely nothing for me. Money got tighter at home and I had to take a break from the plan. I was called a few months later and a message was left that Jenny "had determined that my lifetime membership was up, but they would love to have me come back and take advantage of their latest offer." Really? I had just turned 50 and Jenny determined that my "lifetime was over". Isn't that motivational? As they continued to call and email to have me come back. I vowed to let everyone I could tell that they were a bunch of crooks. I have since gained 30 more pounds.

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I only had 23 pounds to lose but wasn't doing well on my own. A co-worker had had good success on the JC program so I signed up. I was very surprised at the fee after the 30 day 'get started' promo. Anyway, I signed up. It took me a year to lose 23 pounds - crazy. I didn't cheat, was faithful to the food and the program. The food was ok, but I got tired of it very quickly. The frozen foods are ok but the non-frozen ones are horrible - not kidding - just horrible! In the end, I wanted to meet my one year at goal weight to get my 50% fee back. When I finally made it I found (as did Norma in Ontario below) that my maintenance wasn't being recorded as maintenance and so I might not get my 50% fee back. I expressed my extreme disappointment in person and pressed for my refund. I finally got it - Norma, don't give up. Overall, my advice is to learn to eat real food, not this packaged stuff. It's not good for you and it's really only the reduced calories that help you lose, not the personal support. The other comments say it's all about the sales and they are right.

Expert Review

JJ VirginWeight Loss Programs Contributing Editor

Celebrity Nutrition & Fitness Expert JJ Virgin is author of New York Times bestseller “The Virgin Diet: Drop 7 Foods, Lose 7 Pounds, Just 7 Days.” She is also the best-selling author of “Six Weeks to Sleeveless and Sexy” as well as a prominent TV and print media personality.    More about JJ→

The Jenny Craig system combines nutrition and physical activity with counseling, to help clients change lifestyle and eating habits. The goal of the program is that once clients reach their desired weight levels, they no longer need to rely on the program's prepackaged food, planned menus, or consultations to maintain a healthy lifestyle. Jenny Craig offers weight loss programs tailored to women, men, people with diabetes and seniors. The MyDays plan combines 5 days of delicious Jenny's Cuisine® with 2 days of your own healthy food choices.

  • Flexibility: A choice of In-Center and At-Home options allows the customer flexibility. Some people work better face-to-face with a counselor, while others prefer fat loss in the privacy and comfort of their own homes.
  • Consultation: The program offers a weekly consultant for accountability and compliance. According to the website, every week your counselor will help you “assess your past week's results, create an activity plan to enhance your lifestyle, plan for upcoming events like dining out or traveling [and] choose from Jenny's delicious cuisine for the coming week.”
  • No guesswork: Pre-packaged meals and snacks take the guesswork out of fat loss. Anyone who wants everything “spelled out” without any measuring, counting, or other sorting will appreciate this plan.
  • Carbs: Many snacks and meals are high in carbohydrates and low in fiber, potentially triggering cravings, hunger, and weight loss resistance especially in people with blood sugar issues. Jenny Craig Cinnamon Rolls contain nearly 5 teaspoons of sugar with very little -- just 3 grams -- of fiber.
  • Ingredients: Many of the snacks and meals contain a laundry list of bad ingredients including enriched flour, sugar, non-fat milk, corn syrup, soybean oil, margarine, and maltodextrin. If you’re looking for a whole-foods, unprocessed diet, this isn’t the place for you.
  • Best for College students, new moms, busy adults, kids and teens and former athletes.

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Jenny Craig Company Profile

Company Name:
Jenny Craig
Website:
http://www.jennycraig.com/