Jenny Craig Reviews

I became deathly ill and had food poisoning which took me a month to recover from. Do not buy this overpriced food. They will not give you your money back. They gave me no refund even though I should have been hospitalized and had IV treatment. I have never been so sick in my life. I should have sued them. My food shipment was a week late and probably sat thawing on some dock somewhere. Whatever happened made me so ill it took me a full month to regain my strength. Do not, I repeat. Do not buy or eat this garbage.

Horrible customer service…obviously only interested in charging your credit card every two weeks…accepts no responsibility for their errors…I had a shipment arrive totally thawed…They replaced the items which took time and didn’t adjust my next order accordingly in order for them to stay on their schedule of charging my credit card…No regard for the freezer space someone may have in their home…You end up not eating of throwing away food.

Company automatically put on auto renew on my account. I stopped using after a few orders because food was terrible and expired soon. Don’t sign up, there are better food plans out there. Food has freezer burn too.

The food is fantastic, the price is expensive and the customer service is horrible. They make you believe you are speaking with a coach when in chat it's only an advisor. The advisor is misleading stating they have a high protein menu, when they do not. Then when you schedule a call with the coach the coach starts counting down your minutes and only allows 15 total and if you don't answer the phone the first time, when they say they called but the phone didn't ring, then when you pick up you lose that time and it's down to 10 minutes. So in less than 10 you have to ask question, give them feedback and figure everything out for yourself. They are worthless and useless. I'd rather go get weight loss shots and spend the $200 on a quick fix than feeding my face with no help and lies.

I have been a loyal customer for years now. I have done all the different programs and have invested lots of time. I signed up for the 6 month membership and it automatically put me in the “auto ship” club and charged me without knowing, and now I have no place to store the food. I called headquarters and none of the leaders would respond because they “were not taking phone calls.” This sweet gal was helping me but the leaders and their service was awful. I now have food I don’t need and lost $240. I am very disappointed and they need to make their offerings much clearer on their website.

Jenny Craig has changed drastically. They now offer the same meals for lunch and dinner with no distinction between them. This new process I believe slows down the weight loss intentionally so that you have to stay on it longer and spend more money. I have used it for 25 years and this last time 9/24 it has not had nearly the same results. Also, they do not verbally tell you when you go on a payment plan that if you cancel you still pay even when you don't get the food. I find the customer service all about the money, no one once asked me or called to check on me with regard to weight loss. The food is much more "chemically" tasting and has caused me to have some digestive issues. I would not recommend this program anymore due to the pricing, hidden costs, lack of concern for the customer, too many chemicals.

At age 63, I decided to try a diet plan for the first time; stress had resulted in a steady gain. In a little over one year on Jenny, I lost over 20% of my starting weight. To maintain that, I have had to periodically go back on it for a week or two. It changed how I eat, including fasting, main meal at lunch, saving dessert for the end of the day, and of course portion control. I am grateful. They used to require phone consultation, which was certainly very helpful initially. Under the new system, I have not been using that as it's optional, and becomes repetitive after awhile. When the program became unavailable for months, I briefly tried Nutrisystem, but it did not work as well; their portions are bigger.

I used to order Jenny Craig at my local center. This is the first time that I’ve placed an order online since they closed down their locations. Received food today. Awful experience. Half of the food was defrosted, I was missing seven days of breakfast. They sent me, four items that I did not order. I had to get on chat because it’s impossible to get a hold of them to fix the problem. Unfortunately, a lot of the food I ordered that I did not receive they are out of. They took a list and said that they will send me another order. If I was able to, I would’ve had them just credit me for what I didn’t get plus what was defrosted. It’s saddens me that their new system doesn’t work. Unfortunately, I am having to look for another option to lose weight.

Food is good. Would like to see more menu options. They push auto ship which makes me leery as those types of plans can be difficult to pause if needed. I’ve had some fees (unexplained) from Jenny Craig charged to the credit card used for my orders. They are impossible to get a hold of via phone or email. If you aren’t on auto ship, delivery time is erratic (anywhere from 1 day to 10 days) after placing order.

I have been on JC for 8 weeks. Renewed plan for 8 more weeks. Got a fraud alert early Monday morning (12:30am) about the charge of $955.17. I confirmed it was legitimate.! Later on Monday, I called JC to make sure the charge had gone through & they said it had not. I spent over an hour on phone re-entering my card details and updating them, they sent me a code for confirmation - the whole thing. They blamed it on my bank & said I had to call them. I did and they confirmed I had cleared the charge, my card was good to go and it would go through.

Been a member for Jenny Craig for many years. I was told they were purchased by a new company and are now online only. After signing up for the meals, I discovered that the ordering process was clunky and difficult. I decided to cancel and this after my 2nd order. After searching their website for a half hour, I could not find any method to cancel. Even the FAQs do not reference how to cancel, so I had to call customer service. I spoke to the rep who informed me that calling was the only way to cancel. When asked why this was not spelled out on the website, I was given a very weak response that family members could cancel a clients, so they needed to hear from their customer directly. Seriously!!! Find another company for weight loss, these guys don't care about their customers like the old Jenny Craig.

I was a lifetime member of Jenny Craig when they had retail stores. So sorry when they were bought by Nutrisystem and became online only. They now have a very limited selection of foods in each category and deleted many that I personally enjoyed. Additionally, they seem to have changed the recipes in several items, not for the better. But probably my biggest complaint is the delivery time. Four days after ordering and they still haven’t shipped it out. Why can’t they ship out faster? I have committed to a year of Club Jenny which allows me to order a la carte with a $20 shipping charge per order so hoping they can improve shipping efficiency and perhaps add some new items.

Jenny Craig is a horrible company. I would give no stars. I signed up for a 14-Day x2 meal plan. I prepaid for the two 14 day shipments because it was "cheaper" to prepay. After the first shipment I knew I did not want to renew the plan so I logged in to my account to cancel the auto-renewal. Since I prepaid I still had one 14-day shipment left. I changed the meal options for that delivery because I did not like 1/2 the meals from the 1st shipment. I received a confirmation email for the changed meal options & a seperate confirmation email for the cancellation of the plan renewal.

This low rate is in response to the customer service, horrible and rude. Not trained to answer questions properly, so if you don't need a coach then get the program. They are not certified and no help at all.

My daughter was on Jenny Craig when they had storefronts a few years back, so we decided to have her try it again after some college weight gain, but the online experience is awful. The food comes in dry ice, which burned her hands and nothing on the website notifies you in advance (the food did not come like this in the stores). Also, no one contacted her to start the program or tell her what calorie program to start with based on her current weight. It was just pay for food, get it through the mail in giant boxes a couple of weeks later, burn your hands and you’re on your own! Extremely disappointed and we miss the employees and storefront.

An absolute piece of crap food, I end up in an ER two times with indigestion. The company is good just to take your money. After 8 weeks of subscription they continue charging my account for another two weeks even if I sent them an email saying that I would like to cancel everything and that I even didn’t agreed in the first place for them to continue charging me. Btw they don’t have an option for clients to cancel online and if it is a weekend or holiday you can’t cancel it even if you send them emails. When you try to cancel they make you wait indefinitely, time in which you are listening an entire Mozart concert but when you want to place an order they are answering right away. I did that to cancel the “subscription” since nobody is answering you anyway. So please avoid this scam of a company with any price . BTW… I lost 9 pounds in eight weeks, but what was I expecting since they are feeding you junk food like pastas and potatoes… the meat is nowhere to be found.

This company used to be my go-to way to have quick and easy food that would also help with weight management. Since it switched ownership - it has been nothing but a problem. The computer system failed twice to update a delivery order date, and I had to pay a lot of money for food that sat on my porch and went bad while I was out of town. The customer service representative was absolutely rude both times. The first time I was refunded after being berated by the representative, but the second time he refused and wouldn't allow me to send my confirmation email that said I had changed the date. I was already considering canceling because some of the food delivered to me had broken plastic and were past their best buy dates on delivery, but being treated poorly by the customer service representative was the final straw. Don't give your money to a company that couldn't care less about its customers.

Shipments started out predictable then got progressively worse. My last order is currently 2 weeks late (so I’ve been off the diet for 2 weeks). Tracking shows the order was never picked up but customer service says no refund only reshipment but there hasn’t been enough time to pass to reship. Food would not be editable after such a delay and one cannot stick this diet with such delays. So I find the service unreliable and customer service uncaring and unhelpful.

I joined the intermittent fasting program less than one month ago and received my first order quickly. I then went to order again and my shipping charge was $20.00 for an over 125.00 purchase. I emailed Jenny Craig and they said I must make a purchase over 100.00. I told them I did and they said it would be free shipping. When I tried to order again with a purchase of 135.00 it showed a $20.00 fee. When I questioned them with a second email they said I have to make a $200.00 purchase to get free shipping. I said your last email said $100.00 which is very confusing. Jenny Craig offered no reply and I advised them I was extremely unsatisfied and wanted to cancel my membership. They said they would not refund my membership but could cancel my auto-renewal. I said their advertisement seems fraudulent in nature and that I would post a Google review so that no other customer falls into this trap.

I have done Jenny Craig off and on for 20 years. I had a hip replacement six weeks ago and gained some weight and wanted to do the program again. On my second day of food I had the molten lava cake for my dessert. Half way through eating it I bit down on something hard. When I inspected it closer it turned out to be a small fingernail. Like how could this be possible. I’m not sure how these these meals are being prepared, but at the very least gloves should have been worn. I am baffled. Their phone number doesn’t connect to a live person, just an online chat. They didn’t seem very concerned. Not sure about any of their food at this point. Buyer beware! Not impressed with the “new” Jenny Craig. Never again!

I really wanted to give this review because Jenny Craig does work however you have to have realistic expectations for the food, the cost and the process of weight loss. I have done Jenny on and off for many years and the reason I have continued is because I did not change my habits while on the program. If you utilize the program and make permanent changes to your eating habits and exercise you will not have to do the program over and over. I would not say the food is overly delicious or terrible. It's regular frozen food. They just control your portion size which is something many of us have no clue how to do. Jenny craig has many options for food and as another review said you just need to get creative with your food and add lots of veggies to improve the portions without really messing up your calorie intake.

I received my first shipment with this company on Jan 16th of 2024. I subsequently removed my credit card information and received calls to update my payment information so that there would be no disruptions to my deliveries. Several months passed and on 03.11.2024 they assessed my credit card that was previously charged for my first shipment, for two charges of 349.99 USD. I did not authorize these payments and they tried to force me to accept a shipment that was not even delivered or left the FedEx company.

I paid $549.98 to have 28 days of meals shipped to my home. They are supposed to specialize in making sure you have all your meals delivered on time. I officially will run out of food at lunch today. I contacted the company and their suggestion was to go by their Meals on Your Own suggestion. Well, I'm not ready for meals on my own yet AND I paid in full to make sure I would receive 28 consecutive days of meals. Their suggestion has deli meat, seafood, and many more items I WILL NOT EAT. This is a poor way to do business and now I have to spend additional money to feed myself. The reason I started this program is not only because I want to lose a few pounds, I hate cooking and going to the grocery store to feed ONE.

Do NOT waste your money. New company bought a great brand/product but has made interacting with them impossible. I waited a half hour to speak to a supervisor and was ultimately told no one was around. They took my money for a prepaid plan but will not let me purchase the necessary breakfasts... the old company was terrific... don't be duped by this new company which is pretending to be the old Jenny Craig it is NOT!

I have done Jenny Craig a couple of times but always had to stop due to the cost. This type of program works well for me and JC food was always so much better than Nutrisystem and others I've tried. I was on the JC program when they went bankrupt and sold the JC to the same company that owns Nutrisystem. I liked JC because the food is good and does not use so many sugar artificial sweeteners like NS. I am on JC now for 4 more weeks and then I will not buy anymore. The food is now tasting very much like NS and the recharge bars are worse than before. It's too bad because it was so much better before, and kept me satisfied. I still have another 30lbs to lose. But JC did help me get off 30lbs already so I'm happy about that. Bye Bye Jenny. Thanks for the weight loss.

I ordered and prepaid for 6 weeks of meals for my wife and myself. At the end of the 6 weeks I received an email stating another order was preparing for shipment. I was surprised and immediately logged into my account and cancelled this. A few days later my wife received an email stating an order had shipped.. I called Jenny Craig customer service and asked why an order shipped after I had cancelled. I was informed that we actually had 2 accounts not linked to each other and my wife's account had not been cancelled. After a great deal of frustrating discussions the supervisor stated that there is nothing he can do and the order can not be stopped or returned.. They expect payment for meals we did not order or authorize for shipment,, This is a scam....

The recharge bars reminds me a block of chewing tobacco. The 190 calories are not worth the taste. I called Jenny Craig, the rep told me that I couldn’t substitute or receive a credit. I still have three weeks left on my prepaid plan meaning I have 3 boxes coming my way that I will be tossing because I can’t stand the taste of these bars.

Having tried every other diet (with the exception of GOLO which is a scam) I decided to give Jenny Craig a whirl. I was at my top weight and feeling sluggish and almost disabled by the pounds I have gained! Three weeks in I have lost 16 lbs, and this is very doable. The food is excellent and with a little tweaking (adding Zuchini noodles or cauliflower rice to meals to improve serving size) I am surprisingly satisfied by the portions. I had given up, but now have new hope. I appreciate the help and advice I have gotten from my coaches. You must be willing to prep veggies because the meals are small and somewhat boring if not, but overall I feel this will work for me.

I have just finished my second week of Jenny Craig diet food. During the first week, I began to notice tummy troubles, some cramping, and some bloating. I didn't mention it because I thought maybe it was just part of the weight loss process and adjusting to the highly processed foods. The second week it was really acute. As soon as I had the recharge bars and the first day of meals, I had severe abdominal cramps and wild diarrhea. I stopped the program for 3-4 days to calm my system down and yesterday I felt a lot better so I began the bars and meals again. Holy moly!

I was so gung-ho about losing weight, got a new scale, walked 2 miles a day, and paid $180 a week for Jenny Craig. After two weeks only lost 1.3 pounds. The coach was not very helpful and when I called for a refund I was denied. My advice to you is join a program that guarantees weight loss! Do not go with Jenny Craig. They’re only in it for the money!

When I was a JC client, I found some of the foods were not gut friendly. Some had artificial colorings and the sodium counts were sometimes too high. In addition, during one of our meetings I told the moderator that I'd measured the calories, by weight, and found that in some cases your daily intake was less than 1000 calories. Not a healthy sustainable plan.

The consultant I met with had lost forty pounds on the diet and that inspired me. I started with the Rapid Results and I loved some of the foods I thought I'd hate. Their Tuna fish salad, broccoli and cheese potato, chicken fettuccine, chicken fajitas, cheesy egg and bacon, sunshine sandwich, which is an English muffin with egg white and Canadian bacon were all delicious. The Beef Merlot is better than any steakhouse! The tuna salad I could eat every day, although it's not that filling. Just add lettuce leaves and you'll be really full. I found the bourbon beef a little chewy and preferred the cheeseburger. There are tons of foods to choose from! Be careful not to eat a week's worth of desserts in two days like I did. The chocolate lava cake rivals any Five Star restaurant. So enjoy that scenario because you can't dine out.

J Craig food MUCH BETTER THAN Nutrisystem. Both company's bars and shakes not good. Didn't get much out of consultation calls. Most of the food goes in to freezer so you need a lot of room there. Salad dressing were good.

The people at Jenny Craig were very very nice, patient supportive, not about pressuring a dieter. The weight loss counselors were respectful, which I feel is the most important thing. Even aside from how successful you were at your respective weight loss journey.

Y'all are great and am please to have a opportunity to be apart of the growth and or experiences the changes made in my life from eating healthy and look forward to a continuousness of eating healthy and changing my life as I watch the things I consume that's unhealthy.

I tried Jenny Craig for a year. I like that they work with your progress on a one-on-one basis 1x/week. All their food is delicious! The drawback for me aside from the high cost of the initial fee the food was expensive. I lost weight 1 - 2 lbs (sometimes), per week. I just didn't feel it came off fast enough. My mom joined with me and they her on on a lower calorie diet plan and she was more successful than me. I asked if I could go on her plan. They said it wasn't right for me of which I disagreed. After struggling with my weight loss feeling like they were stretching it out so I could keep going back, I stopped going.

I was hungry the entire time. The portions are tiny and the food was prepared so once you stop buying the food (which is expensive) you easily put the weight back on. There was very little personal touch. I purchased a 'lifetime' membership and they lost the paperwork and said I did not have it.

The meals are way too expensive, and a lot of the meals are pretty bland tasting. The meals are small and not very filling. The lasagne meal was ok, and about the only thing I liked about the Jenny Craig diet.

Jenny Craig is a very good program. It shows you how to control portions and eat sensitively and healthy. Also how to prepare healthy food portion sufficient to satisfy a person and also satisfy hunger.

Ordered Rapid Results Max after seeing a TV ad. Starting to feel like that was a mistake. It didn't ship immediately, and when it did arrive it had spent nearly 6 days in transit, at which point I asked for a replacement as the frozen items were no longer frozen, and did not meet USDA recommended travel times for food items to prevent foodborne illness. It's been a pain even getting someone to respond, and feels like a relay game. The local center told me they used Doordash to send orders for $5.99 delivery. I asked customer service if my replacement order could be shipped using that, and of course nobody responds. I follow up, still no response. 10 days after ordering, I'm still waiting to even get started. Their food is pricey enough without having to make people jump through hoops to even get in touch with them. It seems like nobody on the customer service side even knows what's going on.