Jenny Craig Reviews

So, I went on their program and I have to say it was easy to follow and the food was really delicious and satisfying and the weight came off. By Dec. 2009 I had lost a total of 17 lbs and looked great. But then my husband lost his job and I could not afford the food anymore, which was averaging $135.00 per week, not including my groceries. I asked my consultant if I could go on a type of maintenance program as I could not afford all of the food, and she said that as I had not lost my goal of 20 lbs and kept it off for 3 months, she could not change my program.

I had to stop the program and of course, by Sept 2010 all of the weight came back, including an extra pound. This year I decided to watch my caloric intake with an app on my phone, and to begin exercising by taking long walks on the weekends. I have only lost two pounds, and my old behavior wants quick results so I was thinking of joining JC again. But I did my research, and decided to take it slowly, healthy and economically. I guess in a nutshell, Jenny Craig will work if you can afford to stay on it indefinitely.

During this time, fool that I was, I did buy some of their gadgets and books that they constantly hawk, which did absolutely nothing for me. Money got tighter at home and I had to take a break from the plan. I was called a few months later and a message was left that Jenny "had determined that my lifetime membership was up, but they would love to have me come back and take advantage of their latest offer." Really? I had just turned 50 and Jenny determined that my "lifetime was over". Isn't that motivational? As they continued to call and email to have me come back. I vowed to let everyone I could tell that they were a bunch of crooks. I have since gained 30 more pounds.

They are all about memorizing dialogues. There is a "lead call dialogue" when someone calls to inquire about the program. There's "reschedule call dialogue" when a client tries cancelling or rescheduling their appointment. Then there is the "leftover food dialogue" when clients have leftovers at home and don't want to buy anymore food. You were also expected to call clients DAILY who hadn't been in the centre to get them booked in. I felt like a telemarketer most days. I had a client whose mother passed away and wasn't going to be able to come in for an appointment for over a week and I was told to call her daily. You had to work two evenings a week and Saturday. You could finish your shift at 9:00 pm one night and have to be back to work at 8:00 am the next day. Consultants are not nutritionists, they are there simply to sell the food. They have an extremely high turnover rate because they are absolutely terrible to work for.

Why after nine years can one person make it work while another manager can't/won't. If you go on to the Jenny website, you will never clearly see what the fees are. They need to be more upfront about the costs of the programs and how they work. Still can't figure out why my initial $400 + never accounted for much. This particular store has seen a big decline in the number of people who go there and there is a big turnover of the help. It isn't all because of the economy. You'd think the company would want to find out what is going on there.

When I signed up, I was told that when I reached my goal and stayed within 10 lbs of that goal (5 lbs below/5 lbs above) that I would receive a refund of half of what I paid at the end of my year. Around the end of April I called to see when I could expect my refund only to be told my contact at JC had never put down when I reached my goal or that I was on maintenance.

Long story short, It is now the end of July and I still have not received my measly 214.00. Every time I call there is an issue of some sort. They lost my papers and they had to be resent etc. and so on. I am so sick of trying to get this money back. This has left a very bad taste in my mouth so will not recommend them to anyone.

But my experience was that I was compensated on whether or not the client purchased their food. This was accomplished by many deceitful tactics and underhanded sales techniques. There is a trickle down effect that occurs at Jenny Craig. Nestle the corporation that owns Jenny Craig has had numerous lawsuits filed against them because of violations to labor laws. Working employees on lunch breaks without compensation and not paying overtime. Again, I can personally attest to the lengths Jenny Craig will go to to offer substandard medical coverage and minimum wage compensation.

The result are "weight loss consultants" who have NO knowledge of health and weight loss. In my office alone 4 out of the 5 consultants were over weight. One was borderline obese. It's hard to believe that Jenny Craig would employ people that have no background in weight loss and who obviously cannot even take care of their own health and weight and expect them to help another. All I can say is this is not a weight loss company that I would recommend nor is it an employer I would recommend.

My counselor (a very nice gal, but had trouble thinking outside the box) kept asking me if I was salting my food, as if that had something to do with my lack of weight loss. I told her I was only salting my salad and veggies, and that it actually seemed to me that the JC food had a lot of sodium in it for something that was supposed to be all about healthy weight loss. It didn't even occur to me that my water retention was due to their food. I started really looking at the ingredients in the food and was appalled at the amount of sodium, HFCS, and cheesy pasta dishes that had almost no quality protein in them. In the 9 weeks I was on the program I only lost about 7 pounds. Ridiculous.

Then I had a revelation: While still on the program, I had to have dental surgery, which meant eating only soft foods for about a week. In that week to 10 days, I didn't eat any Jenny Craig food, but still kept an eye on my calories and portion sizes. But I was eating pudding, soup, rice, pasta, mashed potatoes, ground beef: in other words, foods that were full calorie foods. In that 10 days I lost nearly 5 pounds. Not only that, I suddenly stopped retaining water and was urinating normally again.

I went in for my counseling session and weigh-in. My counselor was thrilled with all the weight I'd lost until I told her that it had nothing to do with jenny Craig. Because I'd lost a little weight with JC, I told her I'd keep on with it, but would only come in every 2 weeks for my consultation/weigh-in. But after a week I simply decided it wasn't worth all the money. I was paying for bad food and very little weight loss.

Since I quit, my weight loss has continued and I've now lost a total of 15 pounds, but I'm doing it by eating smaller portions, not denying myself anything I want, and trying to keep within that same calorie range of about 1400-1500 a day. The only good that came from going to Jenny Craig is it showed me that I can lose weight if I try. But once you know the basics of their plan, you can easily do it on your own without all the expense and terrible ingredients.

Times in our area were tough and they worked her to death. She was the only one left and she was seeing everyone. She got burned out and left after a few months. The fourth and last one (in a year) was another college-aged student, about a size 2 with no children and not a lot of compassion, very little motivation skills. Again, it was all about the food. "You have to eat our food, eat it with our other food or it doesn't work." I joined last May, stuck it out until April when I had to leave town for 5 weeks to help with an ailing family member.

I have Chronic Fatigue Syndrome and Fibromyalgia. I had a hip replacement. I am no longer able to work and on a fixed income. I am on medications that one of the big side effects is weight gain. Since the food is so very expensive, and I didn't get the promised support, nor did I meet my target weight, I won't be going back. I am just so disappointed and disgusted. So the moral of my story is don't believe Kirstie Alley. Don't believe the hype. Save your money. Go to WW or another program. Jenny Craig is a rip off.

This time, the "gas" began the first week, but it was not an issue for me. Into the second week, bloating, severe gas pains and extreme and embarrassing gas began and continued for three days until I decided I could not continue with this situation. I actually thought I might have pancreatitis, ovarian cancer or some serious condition, and had I not recalled the connection with the gas to Jenny Craig food, I probably would have gone to my doctor. Suspecting the connection, I Googled "Jenny Craig food digestive issues" and up came a blog that described the same symptoms that I had (I have since been unable to find that site). One symptom mentioned several times was loose bloody stools, which I had not experienced YET. The next morning the blood appeared. I had already decided the night before not to continue the food. Unfortunately due to the gastric pain, which has continued now for two days after stopping the food, I lost a day at work. I also had to discontinue my fitness program - this, because of pain and fear that I may do more damage to my intestinal tract - REALLY!!! - bleeding because of a prepared food plan!!!!

I called my Jenny Craig counselor on the day I stayed home from work and, to her credit, she admitted that some clients experience stomach issues early in the program because they are not used to all the fiber in the diet. She said many people have problems because of the "Anytime Bars," which are taken whenever a client is hungry during the day. Lindsey was courteous and professional and offered to work with me, continuing on the plan and working in other foods along with Jenny Craig foods. With what I am going through, there is no way I will eat another morsel of their food. I asked if I could be reimbursed for an unopened box of Anytime Bars @$10.99 a box, and was told no. I am not surprised that they are unable to accept returned food products, but I thought some financial consideration could have been offered since I had paid $159 for a week's supply of food and only consumed 2 1/2 days worth - in addition to the prior weeks food @ $137.

What I don't understand is why the warning for the possibility of gastric problems is not mentioned to new clients so they may be aware before they start bleeding. The only red flag that I noted in completing my client profile was for celiac disease because their products contain gluten (I do not have celiac disease). If the possibility exists for some clients to experience digestive disorders, why don't they ease people into the program and/or prohibit Anytime Bars until they know clients can tolerate their foods. There needs to be a warning attached to their products.

So my freshman year of college I tried again and failed. I paid for a year and only lasted 3 months. This was the routine one more time. Then I decided to try again before I turned 30. I wanted to make this work and because I was older, my metabolism had slowed down. I was on program for 4 months and my counselor told me she was disappointed in my 20-pound loss. I had been really excited until she said that. I couldn't believe she said that to me. What a way to motivate! I stopped trying after that and eventually quit. I actually let her disappointment get into my head. Someone on this board said that those who are trying to lose weight are fragile and I was at that time. I had so much going on around me at that time and allowed her disappointment to dictate my life.

The final time I tried Jenny I did it with my father. I knew I was in it for the long haul while he did the 20 pounds for 10 weeks programs. He did fabulous of course. But I was struggling. This time it was personal though. My counselor this time around was great. She actually tried to figure out my slow metabolism. She actually did some investigating with my journals and told me to try different combinations. We figured out that I'm carb sensitive. I was really impressed with her and then she quit. I was so sad, she was the best counselor I had. But she told me she was quitting and she wanted me to know because she said she knew the other employees would make some lame excuse why she was there. Yet, with the new knowledge she gave me I tried to work with the new counselor they gave me. But she didn't understand my metabolism issue and started putting me down about the 10 pounds I had lost.

That was the last time. I know it works but I wish the company would work on their customer service. When someone is losing weight, any negative comment is damaging and the counselors don't understand that. Seems to me, they only care about the dollar (Oh don't even get me started on how much debt I've acquired).

My center had 3 CD in the matter of 2 years and then I received the position. They made me believe I was a valued employee. I hit quota OVER 100% months in a row. I worked from 8:30 until 6:00 everyday and would call and check on my staff. I knew all the clients! I would not be a lazy CD. I took pride in my job! Until I went on vacation and they decided they were done with me! I came back and another CD came into my center and got my staff to talk about me behind closed doors. This CD gave my staff her personal cell number and had my girls calling her and this went on and on. It was awful and harassing! They could not find real reasons to write me up so they found ways to make me miserable!

Until one day this CD came into my center on a day I had my staff meetings. She came in my office and closed my door and harassed me until I cried and I told her that I was gonna quit! She then opened my door and told me to go and tell my staff that I was leaving! This CD was on the same level as me. She wasn't my boss, she wasn't my staff's boss but she sure acted like it and my upper mgmt allowed it to happen. I had my meeting with tears in my eyes and my staff very confused and this lady just stood there with a smile on her face until I finally said it! 1 hr later I walked out!

A job I worked so hard for and I was the one being thrown out like garbage. I called HR. I wrote emails saying how wrong this was and I just wanted to be able to be rehired down the road and I wanted good reference! I deserve that! HR did not back me up! I got a call asking if I was going to bring on legal actions. I didn't have the strength. I was so devastated I thought this was gonna be my job forever! They drove me to be depressed I got sick again from all the stress!! This is a awful, awful company!!?

When I asked them what they meant.. they said the breast cancer. I was embarrassed. I told my clients that their appointment is not about me it is about them... and we moved on. The other consultants constantly told the customers and clients that I had breast cancer. I DID NOT WANT PEOPLE TO KNOW that was my personal issue no one else's. I was a private type of person but unfortunately shared my private health issue with the center director. It was around Feb./Mar of the following year 2006.. the director came into my office shut the door and began screaming at me that she was trying to run a business and wanted me to either quit or take a leave of absence right away. I told her that no one would have known of the breast cancer if she had not taken it upon herself to tell the staff and the tell the clients.

I told her, "You can't see breast cancer so what is the problem here?" She said I was always late... not concentrating on my job and that this is not the place I should be working with breast cancer! She wrote me up.... said sign this. I did... I signed my name and in doing so also put... signed under duress. I had copy of my time stamp in and out. I was very punctual and even there earlier than scheduled. I took the documentation and filled an EEOC on the company. The only thing I got from them was a lousy... $500. For my last week there oh and they insisted I tell no one about their discrimination against me for having being diagnosed with breast cancer! Like I had planned it! Today I have a better job because the Lord watched over me.. and I see and have heard that some of their centers have closed... KARMA WORKS IN DIFFERENT WAYS! Looks good on them but I feel for the clients. Don't be diagnosed with any form of cancer when you are employed with them. Thank you for listening to me rant.

Now I will admit that the Jenny Craig plan works, but when you sign up they are very helpful until you start cutting back on the Jenny Craig meals and start purchasing the equivalent but cheaper product at the grocery store and still losing weight. My weekly Jenny Craig food bill started at approx. $125.00 per week and after about five months had dropped to approx. $40.00. I was drilled with questions on how did I know it was the equivalent. IT'S ON THE LABEL.

It took four emails to the BBB and four phone calls from a Jenny Craig representative Who promised me the fourth call the $99.00 one time initiation fee would be returned to me immediately, I waited over a week and no money, I had to write a letter to the BBB in San Diego, CA, and they contacted Jenny Craig and shortly after I received a check for $99.00. This is to inform the public that those of us that can't lose weight without help be cautious we are vulnerable and all those who seem to be friendly and are there to help you may be more concerned in their corporate earnings.

My advice, don't sign up for direct debit, pay when you visit each week, if you can do it that way. I like my consultant. I really really liked my first consultant. It was disruptive to adjust to someone new. But, JC does work, I do like the food, it is easy.... Eat this and this and this and you WILL lose weight. But it is driven by profit and it shows unfortunately.

Since I started on their food, I have been having gastrointestinal issues including severe stomach cramps, embarrassing gas and bloating. After lunch today, I decided I couldn't take the pain and gas anymore and was going to cancel my program. When I called to cancel, I was told they could cancel my next food delivery and reimburse me that fee, but that was all they could do because I was past the three days. When I asked how that could be when I only got my food on Thursday, it was explained to me that my program started when I signed up on Tuesday. I couldn't believe it. How can they expect you to start the program without the food?

But that's the policy. If I get a doctor's note, they may be able to give me more of a refund, so now I have to set up and pay for a doctor's visit on top of what I put out for the program. When I asked to speak to a supervisor, I was told there wasn't anyone who could talk to me and they would put a note in for someone to call me back within 48 hours. The woman on the phone was nasty and snapped at me several times. What kind of company expects you to make a decision in that short a time when you haven't even tried the food yet? Unbelievable. I just hope I can get more of my money back.

We used to get 30% off, but that has been reduced to a 10% discount; and only as my wife gets a senior discount. For seven pancakes and sausages, they charge over $4.00 per box. At the grocery store, we can buy a package of 40 pancakes for $3. We can get most other foods at 50% off their cost by buying Smart Ones or Lien Cuisine. I realize they have to charge more as you have the counseling aspect, but my wife, being disabled, eliminated that as I pick up the food. My wife used to like your sirloin of beef and turkey, but they are no longer available. Unless you make a major concession of your pricing, why should my wife ever go back to Jenny Craig?

On Thursday, Aug. 9, I received a phone call from the new center director who said that I never qualified for the $200.00 incentive because I was on a "different" JC plan, which rewarded me with food discounts over the past 3 years. I can promise you, I never received any food discounts over my 2 years with JC. So since I was lured into rejoining, I have paid $198.00 on renewing my membership with promises of receiving an incentive that I supposedly never qualified for. This is ridiculous. How come 5 different people, including 2 center directors never noticed I wasn't on the correct plan to receive the incentive? I feel like I have wasted countless hours over the past 18 months to fulfill a commitment they never intended on fulfilling. I am fuming mad. I absolutely will never recommend Jenny Craig to anyone I know.

They've had some turnover of help. I'm on my third consultant and she seems not to like me so she can't wait to get me in and out. I have to ask to get measured. This time, I'm not asking and let's see how long it will take for her to tell me it's time. It's been over a month now.

I called the home office and they just took up for the employees. At least they support their employees, not the customer. Their answer to me was for me to drive 30 minutes to a different location. And I get no coffee. I wonder if they work on commission cause I see them to be nice to people that buy a lot of food. I only buy five days' worth.

It becomes a dread to have to go in to see them when they are just going through the motions of getting their job done. Home office doesn't want the liability. When doctors' offices and banks and other business don't have a problem with the courtesy. One thing nice is the food is good, but high. Lunch is five to $6.69 and dinner is about the same. You can buy healthy choice dinner for $1.69 when there's a sale and they are just as good. I would quit but when I start something, I want to finish it.

It started with a minor thing like they did not pack my bag with the arm band. I had to go back and pick it up.

Now, can you believe it, I have not received even 1 call to schedule my weigh-in, picture taking or even to see how I have been doing with my weight loss regimen? Nothing!

I thought one of the features of Jenny Craig was that their counselors were going to guide me through the process. I feel completely ignored and left high and dry.

I am appalled at the lack of customer service, specifically by the Centre director of the Sunnyvale Centre, Marcella. I am going to move to another Centre and see if I have better luck.

I had better expectations. If things don’t improve, I plan on blogging about my experience on my web site.

The food was too highly seasoned for me and within one day, the disease which I had under control for over a year was exacerbated by the amount of sodium. When I phoned customer service, I was given the cancellation in 3 days line. Even though the food arrived after the three days, I was told that there was nothing I could do. I understand the concept of caveat emptor - let the buyer beware, but this is a health issue.

Can anything be done to the company to make them accountable? For people with health issues, is there a class action suit being brought against the company? Is the Better Business Bureau alerted to this? By the way, the food is worse than airline food. The celebrities must be getting paid quite a bit.

So I called 1-800-JennyCare and spoke to Greg. I told him my concerns about how expensive I thought it was and simply didn't think I could afford $400+ a month for food and wanted to cancel. He apologized to me and told me the warehouse was closed that day as it was Sunday but said I had a shipment ready to be sent out the morning on the 3rd day. I paid $779 for my membership and 4 weeks of food. He said he would "try" to stop the shipment before they sent it out so I would be able to receive the full refund but the looks of it were very meek. When asking him how much I would be refunded he wouldn't tell me and said I would have to wait for his phone call in the afternoon of the 3rd day. I waited...and waited...and waited.. and received no phone call but instead an email with a tracking number for my order.

At this point in time, I was livid. The package arrived this morning, and I immediately drove to the nearest UPS location and told them I was refusing the package. They told me that I would need to call UPS and schedule a pick up. A few moments later, I called UPS and gave them the tracking number for the parcel and the rep from UPS told me that the sender had no directions for returning the parcel and that I would have to call Jenny Craig directly to find out how to go about shipping the product back. Reluctantly, I called Jenny Craig because I knew they would be of no help to me, and was greeted by Shirley. I told the rep I was really upset and needed information on how to refuse the package and send it back. She "apologized" to me stating that even if I sent the package back I would not receive a refund. I also mentioned to her that I did not sign or agree to the customer service agreement and I had called on the 2nd day to cancel my order. She rudely said to me, "Well you knew when you were receiving the shipment." That is when I said to her, " Well your company's contract specifically states that I have 3 days to cancel my order.

I called and cancelled on the 2nd day. It's not my fault your company had decided to ship out your food without my consent as I didn't sign the agreement. Why would you send someone something when they don't agree to it and then charge them?" She then proceeded to give me the excuse that the contract was generic and that would be charged for 2 weeks of food. Their contract also states that, when you order more than 7 days of food, you will be charged for the 7 days of meals but anything after the 7 days you would be fully refunded. I told Shirley that as well and she again said, well, that is a generic contract and we sent you 2 weeks of food in the first shipment.Well excuse me? That isn't my problem how your company sends food now is it? If the consumer is supposed to abide by those rules of the contract then YOU the company should have to as well." She said she would take down my information and see about getting me more of a refund by talking to a supervisor.

The training was mostly memorization of scripts! There was one for when desperate people called in and we had to make them come in right away so we could sign them up, which turned my stomach. The next script was for the actual consultations! I was shocked! I thought I would have more opportunities to talk about actual health with people, but no, we only get 15 minutes to 'make the next menu sale' so they scripted that interaction to capitalize on that!

By now, my stomach was really turning. Not once did we get the details on the quality of the food either, and I still have no idea how many chemicals may be in it. I heard from a friend that his mother tried it and found it was full of preservatives so she canceled her plan. There was a lot left out of the training, to say the least. After all this, the freaking trainer texted us all our schedules at 9pm at night and some people had to work at 8am the next morning! Not only that, the schedules included split shifts and shifts less than 12 hours apart! What?!

I was livid! I texted her back that I would not be doing the shifts too close together nor the split shift as I was never made aware this could be part of the job. I have severe insomnia, and need a more regular schedule to deal with this. I was under the impression that the difference in shifts start times was normally only about 2 hours either way, not this!

She said, she would call me to discuss this and never did, two days in a row! So I filed a complaint with corporate headquarters and they said I would have to deal with the problem more directly as my center is a franchise. I said, I was just going to quit anyway so there was nothing to deal with. Besides that, the other girls who had already started in the center witness this same trainer firing a consultant, and watched her stand over this poor girl as she emptied her desk!

I made sure corporate knew about this too. After I calmed down a bit, I decided maybe I would give it a try, part time instead, but because I told corporate I was just quitting, they sent my complaint onto the franchise! Needless to say, they didn't think me working for them would be in either of our best interests.

She also claimed that some of my complains were entirely untrue. I am sure she is referring to how that poor girl was fired. There is no way the trainer would admit of what she did. Whatever, I hope that trainer got fired. She is an **. And another thing, all the consultants seemed to always be on the Jenny ** diet and were all fat! How does that look to clients coming in hoping for a plan that works when it clearly does not?

After a week on the diet, my mother complained that she was getting too full, the food didn't taste good, she was bloated and on top of that, she developed a severe cough. The price you pay to lose a few pounds, I thought. I mentioned it to her consultant Danielle, who reassured me once again. As time went on, my mother began to feel extremely ill so I tried to contact the nutritionist, but none was to be found. Our consultant continued to reassure us, but accused my mother of perhaps doing something wrong. I was told I would receive a call from the nutritionist as soon as one was available. Maybe she just had the flu, we thought. The flu shouldn't last this long though nor should it disrupt your life to the point where you can't sleep, eat or breathe properly.

After 4 months of the program, fluctuating results and a severe reaction to Jenny Craig's food, my mother's doctor diagnosed her with Gastroesophageal reflux disease. After 3 days off the program, the vomiting subsided but she suffers with a cough that will not go away and was required to take 2 pills everyday that are not covered by her medical plans and is costing her $4 per day. I've contacted the center on numerous occasions, provided documentation from my mother's doctor and requested the attention of a manager or supervisor who only after insistent contact, ever got back to me; all to ignore my calls and give me no resolution.

After a call to the customer complaint line and weeks of correspondence, I was offered a $300 refund from the $2437 we spent on the program. My mother's health will never be the same. The program was the direct cause of her illness and all I ask is for her money to be returned. Why would a company that prides itself in quality products and services, treat an elderly woman so inhumanely? I would appreciate some response and resolution to this complaint as soon as possible.

In the first case, the first duty of the consultant is to sell products to the consumer. The more products sold, the better. But how can the consultant act as both a sales officer of the company and as a weight loss coach for the consumer? The short answer is that she can't. Jenny Craig is less than honest about this conflict of interest.

The second conflict stems from the remuneration system which is so lopsided in the company's favor that low-paid, autonomous franchise operators are heavily incentivised to cheat the system and to cheat their customers.

This is what happened to me. I was sold store-bought grocery foods packed in Jenny Craig parcels for which I paid full price while the staff pocketed the profits for themselves. This same scam has been perpetrated at hundreds of Jenny Craig locations and it goes on to this day. Home office knows about it but lacks the will to police their franchisees. You can read about my own horror story at **.

The next day there was a commercial to lose 20 pounds for $20. I called them that day and asked why I had to pay $500 for 15 pounds. I was assured that this was a lifetime of food and membership that I needed. I will admit, I was very vulnerable at the time. Within 24 hours, I developed horrible gas. I couldn't be around anyone and it was very painful 24/7. They urged me to continue eating their food and that my body was just getting used to the fiber. I had to stay home; it was so embarrassing and uncomfortable.

Besides that, it made me feel even heavier because of the bloating. I finally discontinued the food, bought my own, and within a few weeks, the weight came off. I never went back in to Jenny Craig. However, I did call them as they had promised that if I lost half the weight by November 2010, I would receive half my money back. The receptionist then informed me that it wasn't that simple. I needed to maintain the weight loss for 5 months and for an additional $49, they would change the month to January 2011, be re-evaluated and maybe get half my money back then.

I never contacted them again. What a scam! I lost all the weight on my own and feel great. I will never trust another weight loss center again. Besides all that, their food was disgusting, worse than any frozen dinner I ever bought. The prices of their food was just as bad as the taste. Thanks. I feel better now!

I phoned again like I did every time and they said to throw this one too. I decided then to cancel and thought I would receive a full refund because I hadn't received anything for the next month except the shelf safe material (14 Canadian bars and chips and popcorn) I was informed they were charging $15.00 for cancelling and I am sure they said I would get $460.00 to $490.00 refund. Well as of Sept 1/10 I have not received anything. I phoned and was told they had sent me a cheque for $258.00 that is a $414.00 difference-I couldn't believe it. How can this happen in a free country. This is stealing from the consumer and it is a shame that this is allowed to happen. How can an ordinary person keep from being shafted by this company?

I phoned again like I did every time and they said to throw this one too. I decided then to cancel and thought I would receive a full refund because I hadn't received anything for the next month except the shelf safe material (14 Canadian bars and chips and popcorn) I was informed they were charging $15.00 for cancelling and I am sure they said I would get $460.00 to $490.00 refund. Well as of Sept 1/10 I have not received anything. I phoned and was told they had sent me a cheque for $258.00 that is a $414.00 difference-I couldn't believe it. How can this happen in a free country. This is stealing from the consumer and it is a shame that this is allowed to happen. How can an ordinary person keep from being shafted by this company?

On 7/15 I called Carrie, office mgr of Greenfield office and she says neither her nor the district manager, Nancy, has been able to get a hold of accounts payable. I got a number to Edith in accounts payable, left voicemail and still no response. I called JennyCraig again, reached Mora & got address of corporate but no name. Mora says will call me back tomorrow.

The consultant (Jerry) I spoke to disappeared one day. I had problems getting a price list. I was supposed to order without one. I had shipping problems, orders missing and no one except Jerry would call me at the designated time or try to do something about all the problems. In fact, he agreed that the problems have existed throughout the organization for some time. I wonder where he went? They advertise the use of a "personal consultant" as something high on their self image list, an enticing part of the program. It would have been very helpful if I had ever had it. Overcharging me for food I didn't want or didn't get. I closed my credit card so they could no longer charge without my permission. They were supposed to call me with the amount before charging my card or shipping. They didn't do that and when things were wrong, they said "we already charged your card, we'll give you credit and send more food on the credit". Never would they credit my card back directly, only company credit (which I didn't want).

I was also told by Roz that their program was specialized for diabetics. When there was nothing ordered from a diabetic standpoint (she ordered my first order), I called to inquire why there was so much sugar in these selections. She said, "what I meant was Jenny Craig is approved by the ADA". I said, "oh yes, because weight loss is good for diabetes". My first charge on my credit card was over $800. It all happened so fast. I was really desperate to lose weight, it is a health issue with diabetes. I believed the advertising and what Roz said. None of it turned out to be true. It was very difficult to be struggling with health and have the very thing that I thought was going to help be so chaotic and untruthful. For people to be so lacking in organization to get everything wrong. I was completely stressed out trying to straighten out problems with it so I could get the help I needed.

I was on the phone, writing emails, etc. Too much of my valuable time spent straightening it out. My blood sugar elevated because of the stress. I have repeatedly asked for a refund on my original membership minus the type of membership everyone else gets, 20lbs for $20 or whatever. That is all I want. I see by reading posts on the internet that I am one of many who had problems with it.

The total refund was $316.94. I received two checks, one for $71.85 and one for $213.31; they still owed $31.78. I know that I will never see this money from them. I have turned this over to CT consumer protection department and have informed them of that. I have not heard anything from them since I told them.

I have diverticulitis and there are foods that contain seeds, nuts and popcorn. I have written twice to Jenny Craig's corporate office in Carlsbad, CA., but they have never responded back. I was misled by their TV advertisements and by the initial intake paying for things, I would have never paid for if it was explained as "an additional cost". I ended up having an attack of diverticulitis because I was given a different consultant every week and because I was new to the program, I was not familiar to their food. My initial consultant was aware. I feel I should be reimbursed the cost of the books and bags, I can return all of them in excellent condition. I should also be reimbursed the program fee amount minus a proration for the 4 weeks I did participate.

Then, by January 28 (13 days after I cancelled) I still did not have a refund. Lyndsey ** is a supervisor at Jenny Craig and she said she was walking the refund upstairs "right then" when I spoke to her on February 3, 2010. However, when I called back today, February 4 to make sure she had actually taken it "upstairs" I was told by "Brenda" that they didn't have my credit card information and therefore could not process my refund. Now, I've spoken to about 5 people regarding my refund and Brenda is the first person to ask for my credit card number. I am livid.

Anyway, basically, they gave a replacement meal, didn't respond to my request for membership refund in July - in fact didn't respond to this request until a verbal phone complaint to the national office about 2 weeks ago. And then I was told by Anastasia, that they would refund my membership. But then I got a call from my centre (High Park), saying that they don't give refunds and blah blah in an aggressive manner. So then we got to the round and round in circles with Anastasia of: "I am not speaking to her because she is aggressive" with the "You need to settle this with the centre director", versus the "Yes, but she is aggressive, therefore I am not dealing with her".

Economically (last Dec), I paid over $600 for a 1 year membership of which due to their negligence, I only used 6 months. Emotionally - I had difficulties using processed foods before my membership, it has always been very rare that I buy processed meals - but it is even more of a problem now. I try to stick to fruit, veggies, and meats/eggs/cheese/bread - but even so, this kind of thing sticks in your brain - the food has been handled, what else is in it that shouldn't be? What can't I see that they have put in there? It also makes you quite conscious and concerned of what and where you eat out. Just think about it; as you bite into that slice of bread and you suddenly bite into a magnet? Hmm, how do you feel, and what are the long term consequences?

I had never had any problem with anybody for 5, always a very good track record with my performance on my job. I had a bad experience with Jenny Craig. I went to a manager's convention 2 years ago and almost got killed and raped there and they never acted like anything happened at all. They told me that I was not hurt and "don't talk about it." I never talked about it at all. I had to see a doctor that they set me up with. I was terminated on August 21, 2009 because I started to write up my employees in June. One employee was coming in late, another one was calling out a lot on the weekends and one was not liked at all by the clients and she was very mad and she sent a letter to Human Resources.

I followed company policy, I did my job. I did the verbal, written and before I could put them on probation, I needed to find replacements and that was hard because Jenny Craig doesn't pay a lot. It's so had to work 6 days for a year without pay because managers only get paid for 43 hours. I was working 62 hours per week. I also informed my supervisor of everything that was going on. On July 29, 2009, my supervisor called me and ask me to give her my keys because I was suspended and being investigated until they find out what happened.

On August 21, she called and said I was terminated because I had created a hostile environment for my staff and the clients. Then she sent a letter that said i had violated some policies like Business Ethics policy and standards of conduct. I don't understand what happened because I got a call from someone at the office and they said clients were crying, walking out and not buying the food because they found out what was happening to me. They sent 250 letters, 250 called the hot line and 300 stopped going in the center since all of this. The clients wanted to go to the news media because they feel like these were lies and they sent letters to the Vice President and the CEO of the company as well.

Jenny Craig had never seen anything like this before. The clients wanted me to do something about this. They wanted to do any thing they can. I don't know what to do! This is just some of what happened to me and they don't care. This is a company that is a privy company and they can't be touched, my boss said. I'm writing for the clients and me. Can anyone help?!

The last time I made a visit to this center, I encountered a problem with a very rude and unprofessional consultant named Lucy. She was very unprofessional and yelled at me and insulted me. I felt she was discriminating against me, because I am brown and she was speaking to all her white clients. She made me wait 45 minutes. I had an appointment at 11:35 and the white lady that was scheduled at 11:45 was seen before me. I was very upset especially when the white client and Lucy both started yelling at me and insulting me and making racist remarks. This is not the 60's and everyone in this day and age should be treated with respect. I am an attorney and I know it is unlawful for anyone to discriminate based on race, color, or national origin. I am not bringing any lawsuits because I have been attending this centre and Ginny has always been nice to me. Anyway, I left the centre that day with tears in my eyes for being treated the way I was.

I received a call from Maria yesterday, 4-6-09, and she said that she was told that there was a confrontation. By the way, she called me yesterday almost two weeks after this incident occurred. She told me that everyone should respect each other. She didn't make me feel better about the incident; instead, she was pointing fingers at me and blaming me when she was not even there to witness anything. I decided to go back to Jenny Craig and give this centre one more chance. I met with Ginny and she was nice as usual but then the manager, Karen, asked to speak with me and wasted 30 minutes of my lunch break and really didn't get anywhere. I didn't like the way she spoke to me. Instead of making me feel better, she seemed rather rude and abrupt. After she finished talking to me, she decided that she was not going to give me and my husband our discount anymore. Then she said that it wasn't her choice; it was Maria’s decision.

I don't understand why this Centre is playing games. Either they want my business or they don't. Sherri and Ginny verified my membership a month ago and started applying discounts after I had already made so many visits. And now instead of refunding the amount that I was overcharged, they do not want to give me what I paid for. I am very disappointed that Jenny Craig is offering shady customer service. This centre is representing Jenny Craig’s name and they are not doing a very good job. I paid for the Rewards membership in Carrollton and it was already verified. Valerie in Carrollton knows that I paid for it because she took my money from me. If I do not get respect, proper customer service, and my rewards membership, I will not continue to come to this Centre and I will let everyone know about the shady customer service that I have received. I am a attorney at AMR and work with thousands of people. So please keep your reputation the way it used to be in the 80's and 90's. I paid for the Rewards membership and the discounts shouldn't be refused to me, just because the manager doesn’t feel like offering it to me. Is this another form of discrimination?

After a few moments a man I assume was the boss came over and told me that Ford requires a synthetic blend oil for all vehicles 2005 and newer and said that it was in the manual. I told him that I already asked the girl and she told me the standard oil was to manufacturers specification. He maintained his position about synthetic oil being required. I told him that they should not be offering any oil that did not meet manufacturers specs. He told me that many people told him they didn't care about manufacturers requirements and that was why they offered the standard oil. When I got home I looked in my manual and there is no requirement for synthetic blend oil for my truck.

All the oil needs to have is American petroleum institute symbol that says for gasoline engines. I cannot believe the standard oil you use doesnt meet this spec. I was charged an additional $14.99 for the synthetic plus a few dollars more than standard priced oil because my truck requires 7 quarts of oil.

I feel Jiffy lube owes me that money back. I am also very disappointed in your sales tactics where you base recommendations on assuming everyone drives in Severe conditions. You never make an attempt to inform people of this fact, nor do you ask them how they drive their vehicle. You simply tell them they need services and most people do not have sufficient knowledge to contradict your sales people. However, I do have knowledge and will not be buying any unnecessary service.

Although, much tio my chagrin I did fall for the synthetic oil charade. My truck has 14 thousand miles on it and doesn't need any of the services you recommended including but not limited to the fuel filter, air filter, A/C service or synthetic oil. You recommended I have all these services performed. None of them are required until 30,000 miles on my vehicle. An A/C service is never required.

Even though I asked clarifying questions about the recommended services, there was no mention of how I drive affecting your recommendations. You should ask about how a vehicle is driven and not assume severe driving conditions. Your company can make plenty of money by recommending and performing services at normal levels.

Your current process is intentionally misleading and you know it. I hope someone files a class action lawsuit against you for these misleading sales practices. It is not right to intentionally mislead people about the services and materials they require. You know as well as I do that many of the services you sell are not required and that you simply scare people into buying them because they don't know any better. Additionally, your prices are ridiculously high. I can go to my dealer and get an oil change for less money. Sincerely, Ben Moore

It was after hours so I listened to the recording which said the business hours and said I could leave a message. I opted not to but to wait until 5am when they opened to place another call so I wouldn’t be stuck with an order. The message did not say it was 5am central time so I called 5:07 am eastern time. I left a message stating I wanted to cancel and needed someone to contact me as soon as they got the message. I also gave them grief about not being open when they said they would. I proceeded to call four more times the fourth time leaving another message.

I then called back the original number I had which was 1-800-597-5366. A young woman picked up, I explained my situation and explained how I really wanted to cancel it before it was shipped out so there would be no problems. I told her I called the number given but there was no answer and I kept getting the machine. This was around 7:20 am on 7/19/06. She explained that it was 5am central time and that the phone lines would be open in a half hour or so. I thanked her and then felt bad about the first message I left about them not being open when they said they would. Anyway, I wait and around 8am Eastern Time and 5am central time I call again to cancel.

This time my call is answered by a young woman I failed to take down her name. Well I explained everything to her. She asked for my number I gave it to her she said I wasn’t in the system yet. She asked if I had any other numbers I might have used. I gave her my cell phone number. She said she still didn’t see anything but she would make a note and cancel it for me she took my information and asked if there was anything else she could do for me. I said no and thank you very much. She said sorry for the trouble and for me to have a nice day.

On 7/25/06 at around 10am Eastern time I receive a Fed ex box. The man drops it off and leaves. I accept it thinking it’s something else I ordered. The box doesn’t say Jenny Craig or anything so I read the shipping label and see it is in fact Jenny Craig. It was shipped out on the 24th of July express overnight to be delivered the 25th of July. Knowing I canceled my order on the 19th of July I immediately call the corporate offices. My call is answered by Leann,I gave her my home number to pull up my account she says there’s nothing, is there another number? I give her my cell number she says yes it’s right here how may I help you. I explain everything and give her the whole story. She says well there’s no cancel on this account but I’ll do it now. I thanked her then asked what about the box already sent? I told her it was unopened still by my door and that I had called immediately to rectify the situation because I knew I canceled and something must’ve went wrong.

She said she doesn’t know what to say about the box I already received but she would have to check with her supervisor who wasn’t in yet. She said she’d call back but for me to open the box and put the frozen food in my freezer and the dry foods on my shelf so nothing would go bad before she got back to me. I said ok thank you and got off the phone. Then I thought about the box had dry ice in it, wouldn’t that keep the food fresh? So I called back and Leann picked up. I said Hi this is Janece W you just spoke with me. She said yes Ms. W what can I do for you or something like that. So I began to explain and reason with her. I said if the box has dry ice in it can’t I just have fed ex pick it up and ship it right back to you. Won’t the dry ice keep it fresh? She said actually it will but California state law forbids us from taking back any frozen or perishable foods for health reasons. I told her the box said it contained dry ice and to wear gloves and I was a bit concerned.

Leann said I must becareful because if I touch the dry ice I will get burned. She tells me to put on gloves and then open the cooler. She says tip it over the garbage and let some of the packing peanuts fall out. Then get a wooden spoon and fish around in the box and remove the remaining pieces of dry ice. She then tells me if you really don’t want the food please don’t let it go to waste you can donate it to a shelter or something. Then she said as soon as my supervisor arrives I’ll have her look everything over and get back to you. I said ok and hung up again. I did just as she told me. I wanted to run some errands but didn’t want to chance missing there call. So I called back this time Suzanne answered the phone I asked to be connected to Leann she asked my name and number. I gave them to her. She told me to hold, she then came back and said Leann was actually sitting right next to her but was busy at the moment. I explained I was waiting for a call back she said she knew all about it and in fact their supervisor had just come in and she would give the supervisor the papers and explain everything because she was aware of the situation. I said no problem I just wanted to make sure they had my cell number and called me back at that number because I might not be in the house when they called. She said ok, they had it and everything is fine.

Maybe 10, 15 minutes later if that Leann calls me back. We get disconnected, I call her right back. Suzanne picks up the phone I tell her I had just been disconnected from Leann and she transfers me back. Leann then says they checked there call history and talked to everyone in the office. She said no one remembers talking to me or agreeing to cancel anything. She also said there is no record of me leaving any messages or even calling. I have a detailed call list from my phone showing every call I made to them and how long the calls lasted. It even shows the calls I made to my credit card company American Express to dispute the charge of three hundred thirty dollars and forty nine cents.

I expected a much higher level of service from Jenny Craig, and I am quite disappointed. I am surprised that a company which prides itself with quality service and effective quality products would treat a consumer in such a way. Because I do not want to spend any more time on this problem, I have written this letter and am sending it to those who may help my situation. I expect a full refund. I will be informing my friends and family about this experience.

At that time, I said that this wasn't gong to work for me, and I waould go to a physical Jenny Craig location. I was told they would process my refund. On Thursday 2/19 I was out. When I retruned, there was a message from Fed Ex that they attempted to deliver, and would be back on Friday. Again, I called and told them that I do not want the food, and I wanted my money back (at this time I didn't know it was the same food or if they had sent out a second shipment) Again I was told that they were contacting Fed ex, and I shouldn't worry about it. At this time I was told that Gina had to process my refund and she was out.

On Friday 2/20 Fed Ex came to my door about 10am with a box of totally thawed food with no dry ice. I called again and was told to throw the food away, and this time I was told to call customer service for a refund. I held with customer service for over 30 mintues before I gave up. (still I was promised that a refund would be coming. On Monday 2/23 I called again and asked them why the money was not back in my account. I was told that Gina would process it, and I could leave her a message on her voicemail...which I did.

Hours later she called me back and told me that she was so sorry and she was going directly to management and they would get back to me by the end of the day. She also told me that whoever told emthat she would process my refund was mistaken. She is not allowed to do that. Management, of course, did NOT call me back by the end of the day so I called again today, and this time I got through to customer service. She put me on hold and wnet to talk to someone, and then came back and told me she would take it to management, and I would get a call back by the end of the day. I am not holding my breath. I need a refund of $670 from them and need to know how to go about getting it. I also want others to know about this program.

I am out $670.00 and have nothng for it.