Dish Network has been taking lots of heat lately for its licensing battles with CNN and Fox News but what has left consumers steaming for years are annoying and seemingly endless calls from telemarketers.
The CNN and Fox tussles have been settled but the phone calls may be a bigger problem. A federal court in Illinois has found Dish liable for tens of millions of calls that violated the Federal Trade Commission’s telemarketing rules.
Cindy of Cedar Rapids, Iowa, was one of the millions of consumers annoyed by Dish's calls.
"I received numerous phone calls from Dish Network from telemarketers from a 208 area code. The reps were rude and threatening and ran up excessive charges on my cell phone despite blocks that were added," she said in a complaint to ConsumerAffairs. "I incurred a $139 vs. $49 phone 1 month and $89 vs. $49 the 2nd month before they called."
"Today I was at my parents and the phone rang, I answered it and it was a telemarketer trying to sell Dish Network," Patrick of Beaverton, Mich., said in a similar complaint. "I explained I was not interested and hung up. The phone rang every time I had it hung up for over an hour."
The FTC’s complaint alleged that Dish and its agents made telephone calls to phone numbers on the National Do Not Call (DNC) Registry. Other charges are still pending and will be resolved at trial later this year.
Millions and millions
In the current ruling, the court found Dish liable for 4,094,099 calls it or its vendors made to numbers on the Registry and for 2,730,842 calls its retailers made to numbers on the Registry.
The complaint also alleges that Dish made calls to people who had previously said that they did not wish to receive such calls. On this count, the court ruled that Dish is liable for 1,043,595 calls to consumers whose telephone numbers were on Dish’s internal do-not-call list or were marked “DNC” by Dish’s telemarketing vendor.
In addition, the complaint alleges that Dish and its agents abandoned calls, in violation of the “abandoned-call” provision of the FTC's telemarketing rules. On this count the court ruled that Dish is liable for 49,738,073 abandoned calls that Dish and three of its retailers made. The court found that Dish is liable for both its own calls, and for causing these retailers’ abandoned calls.