Public Storage Reviews

RUN! In less than a year, the monthly fees went up by $200. You are not allowed to use the garbage can inside - you'll be asked to remove all items. If you move out during the month, they rush you out without a partial refund. Location was Recker and McDowell in Mesa, Arizona.

I initially signed up with 2nd street storage in Berthoud Co owned by a young couple but unfortunately they sold out to Public Storage. They promised same good service. They lied, the previous owners allowed me to ship a packgage or two straight to the storage place because they were a UPS store as well. It was convenient to place my package into my storage unit. We have porch pirates so can’t deliver it to my house. New owners dropped being a UPS store and they refuse to sign for my package.

This place "Public Storage" is an absolute rip-off. They lure you in by a low rate, then after a couple of months, they put you on a very quick escalator for your monthly bill. We went from $200 to $500 in just a few years...BEWARE!!!! They are total rip-offs & could care less about you. We went to another same-size storage unit for $225 & their price have not gone up in 5 years another customer told me... The resident manager told me the same thing, if the price goes up, it will be a small increase & there won't be another for years... Don't get sucked in with their fake promotions, because after you get all of your stuff in the unit, the price will rapidly start increasing... Who wants to move out after all the work of moving in... NEVER AGAIN, PUBLIC STORAGE!!

I have rented the same storage space for 10 years from the Public Storage location on Widgeon Road in Norfolk, Virginia. Gladys, the property manager, has criminally harassed me, stalked me and has destroyed my property ever since she began working at the location. Gladys has shoved food underneath my storage locker door to encourage rodent infestation. Rodents have destroyed more than $10,000 worth of property I had stored in my locker. Gladys has taken every opportunity to make my experience with Public Storage miserable and torturous. I made Jimmy ** aware of the behavior recently, but it seems Gladys will continue these behaviors, if present activities are any indication.

If you're looking for the worst customer service in the world, welcome to Public Storage! The location on Hopson Rd in Morrisville, NC. We've been waiting to call a call back from district manager Kevin ** for MONTHS. He refused to call. Today, we tried to get an answer regarding late payment to learn that this person no longer works there. Christopher ** was supposed to return a call and he too refused to call. The poor employees are forced to be the messengers for terrible management. We want to make an arrangement to pay and no one will help.

It is the worst place to rent. My rent went from $102.00 to $238. If you are late paying, the late fee is $55 and then after so many days, it is another $55. I can’t wait to move my things out of there and wouldn’t recommend it to anyone.

I rent a storage unit in a facility that was bought this summer (June 2024) in Miamisburg, OH. There is a lady who works there named Ashley and she was absolutely a joy to speak with today! I’ve literally never had such a great, knowledgeable, and helpful person on the other end of a customer service call. Listened, called me back with all of the info I needed on my unit/lock, and went over and above. Super friendly and just plain kind. Real help for real people with real needs.

We have always been treated really well from Manager on the 129th & Maple street Storage. They make sure all storage is the way we want it. And also helps keep it affordable. Highly recommend using this storage property. Easy access as well.

Public Storage is a complete ripoff. They increase prices without notice leaving you stuck paying the higher fee and hope the price comes down the next month. I would not recommend them to anyone because they have no moral compass. Typical corporate greed. Also they tell you one thing over the phone and act like they have amnesia in person.

I've been a customer with Public Storage for 2 years and have seen my monthly rent for a 5x10 get raised 3 times. It started at slightly under a 100 and has now ballooned to $180 a month. Short-term, not bad. Long term the rate hikes get absurd. Find a better storage facility who will treat you with some respect.

Awful experience all the way around this morning when I simply called for needed help. Their phone representative, Sandra, was rude, snide and altogether the very worst customer rep we have ever dealt with. She said it was to be expected that their already high rate was being raised a lot for the second time in a year and said this was how the storage business works. She kept rudely interrupting me and would not listen at all. I finally pleaded with her, repeatedly, to please let me speak for just one minute without being constantly interrupted but she refused...just kept loudly talking over me, basically bullying me. Does that not say a lot about Public Storage overall? It was bad enough to be shocked by their sky-high rate hikes twice in less than a year but being treated so disrespectfully made it clear that Public Storage is not the right choice.

I’ve had the greatest experience at Public Storage so far! The property manager, Cole, at Northwestern Hey, went above and beyond and out of her way just to accommodate me. I have a disability, and she drove over to my unit just to help me out with the lock situation. She is very nice. I want to put in a special word for her and for public storage as a whole! Thank you very much.

I was robbed! Apparently the tenant next to me breached the wall and came into my unit and emptied out my unit. Management repaired the wall and never told me that my unit was breached. When I asked management about the incident, the manager "Charles" did not show any support. He just kept saying, "Contact your insurance carrier." I don't know how or when, but apparently it was raining in my unit. The few items that were not taken were covered with mold spores. Additionally, rat droppings and rat urine were present. Lastly, after I moved out, Public Storage still goes into my account every month and take money.

I called and complained about rate increase and Shon reviewed my account and I got an email saying that it is staying the same rate! Great guy. Great at his job. THANK YOU. With this economy anything will help a single mom like me.

The only reason for 1 Star is because 0 Stars is not an option. I have been a Public Storage customer for 3 years and can say with certainty that they have unscrupulous business practices when it comes to pricing. My original rate at the end of 2021 was $143.84 and my rate incrementally recently increased to a high of $346.29. As a "courtesy" they reduced my rate back to the previous $273.69 for 3 months and was told by an Escalation Supervisor that there is no one able to reduce it further. In what world does fair market value for a 10'x10' storage unit increase in value by 2.5 times? Especially when introductory rates for the same unit are at $112 with a special reduction to $69.

Please spread the word - DO NOT USE, DO NOT TRUST PUBLIC STORAGE. I was renting a unit to store items and it was broken into. The thieves used a crowbar to pry open the door from the hinge mechanism so that the lock would appear intact and ok. Upon researching this is not a new issue however. Public storage has had this problem in Austin and other Colorado. The thing is people need gate access codes to leave. The only way they can do this is if they someone helping them from the inside. Their management is not helpful. The district manager didn’t bother to call me. Their corporate doesn’t care and aware that theft is a rampant problem but they don’t know anything about it. Stay away from this shitty company.

They are terrible at providing good customer service, they do not wanna help you whatever the situation is… and my biggest issue is going up on the rent. This time it was a 26 dollar increase and I’ve only had the storage about 6 months… Rent elsewhere for your own good

I signed up for a storage unit at $170/month. Within a few months it jumped to $231, now it is being raised again to $315/month. Less than a year after getting the unit the price has doubled. They say this is based on demand and market availability or some crap like that. They say they can try to "delay the rate increase" but they never do and they won't tell you why other than it's "system generated". Absolutely terrible experience with customer service, and their "climate control" promise is an absolute joke. Avoid at all costs. Terrible.

They Are A rip off. How can I pay 80 dollars for one year for a small unit then out of nowhere it goes up 30 dollars. Are they crazy? I can understand you're up maybe five or $10 but $30 Is a rip off taking advantage of customers

I rented from Public Storage on Olive Rd., Pensacola, FL March 1, 2024. I went to check on my storage unit to find that it was infested with mice, which mice dropping and urine was all over my furniture. Some of my boxes were eaten through, and the insurance that they require you to have is a joke. They don’t tell you how much of coverage would be in the event of an incident. I find out that the insurance wanted me to pay a deductible of $150 to receive $150 for the damage of my property again which is a joke so I do not recommend using Public Storage. They are infested with all kind of insects and rodents.

I used to love Public Storage. The people were friendly and helpful but all that changed with the recent new self service location. I recently closed out a unit and the individual at the front desk told me to stop in at the front desk when I was done cleaning the unit out to close out my unit. I attempted to stop into the office of my storage unit numerous times over a week and a half. No one was ever in the office that the storage location 30 Kettle River Drive, Glen Carbon, IL.

Over the last 20 years we have rented storage lockers from Public Storage in several cities. However the company is no longer the quality provider it once was. Our most recent experience was at a Public Storage located at 2301 E Ben White Blvd, in Austin, TX. The facility is dirty, one of the two elevators is frequently out of service, 3 of the 4 carts are missing, and the bathroom always locked. Most concerning is that complaints to the district and even the regional manager have not produced any results. I am not sure why this occurring. I know that managers are bonus driven and perhaps reducing maintenance expenses is one objective, but this seems like a short term strategy at best. We just vacated three climate controlled lockers from this site and paid to have it moved to a different company. Very sad to see a good company fail like this.

I recently had a fantastic experience with Public Storage, thanks to Pam from both Pickerington location and Yasi from the Kenny Rd location. Immediately following my attempts to make a reservation online I received a call from Pam to gather more information. At that time Pam was helpful and provided all the information I needed upfront and alerted me that my plan to have our belongings dropped off via a moving truck wouldn’t work, giving me time to adjust.

I have had a unit with them for over 5 years, I started out paying less than 100$ dollars a month and now they want 171$ for a 5’ 10” unit! That is outrageous! I called Stor-All Gardnerville Ranchos and they are only charging 115$ a month for the same size unit. Price gouging at it finest! I would NEVER recommend this place to anyone. I find it very odd that they advertise the same size unit online for only 67$.

Avoid Public Storage at all costs! They constantly hike prices, and their business practices are nothing short of a scam. I moved out on the 1st day of the month at noon, and they still charged me for the entire month. It's blatant theft. They refuse to prorate, which is just pure greed. This company is a rip-off, and their employees are completely useless. Absolute trash business!

After being a loyal on-time payer at Public Storage since february 17 2019, I came to the ''edison'' location on 9-5-2024 and had to make my first ''partial'' payment. I was told by the lady in edison that ''partial'' payments were ''okay'' and the ''late'' payment' fee'' would be ''waived'' ....It ''wasn't!'' .... After going back the ''north brunswick'' location (where my stuff actually is) .. another person there named ''Shannon or Sharon'' told me I was informed ''wrong!'' (in edison) and must pay the ''full'' amount ''now!'' or not only ''can't'' you have access to your stuff, but it will be ''auctioned'' off!! in three months if payment wasn't made!! ... I was furious at how ''myself'' a loyal customer for all these years was ''suddenly'' being treated!! ... I would ''not!'' recommend this company to ''anyone!'' ..... Sincerely, Edward **!

Taishima, was very helpful, and kind. She was able to answer all of my questions. Amazing person to talk to, and will help you get the correct storage. Thank you Taishima, you rock!!!! Keep up the awesome work.

My storage fee went up 26% in one leap. When l asked why they said because they followed the competition's lead--what they thought the market could bear. So l asked the employee if they got an increase in pay, and she said no. Then l said, "Then they aren't concerned with their customers or employees, just themselves. And l'm sick and tired of the unchecked greed causing the constant inflation going on." She agreed, then called me back 10 minutes later to tell me she had my rent increase delayed for 3 months. Unusually good service from an unappreciated employee.

Moving in is great. Trying to actually speak to customer service is impossible. If the 1 person in the building is cleaning or elsewhere, when your access code has magically been changed or removed without notice, you are out of luck. The door has been broken forever and they won't fix it. You can't treat employees poorly and expect them to treat us kindly.

Don’t use public Storage!! Been with this business for 7 years and just received an increase from $154.00 to 221.00 a month! The employees are never there to answer your questions or concerns! They say they’re open but never in the office! Not to mention my storage was broken into in a secure building and had insurance but they won’t cover your property unless you can prove they broke in to it!! I received no notice of this increase!! Now they’re painting inside the storage unit and with being disabled with a back injury and they stated they don’t have any plastic to cover your things like they indicated they would supply now you have to pay for these ridiculous increases due to the Corp greed to store your personal property! Word to the wise don’t do business with them!! You have been warned!! A one star rating is too high!! Try a negative-10.

I wish everyone would cease renting from this company so they would learn the value of long term customers. Count on 30%+ increases in your rental fee every 6 months (yes 50-60% per year) while they have other units available for 1/2 the price. They have zero value in long term customers. This company is only useful for a short-term solution. Once they charge your account for a month you are stuck with that entire charge - you can pro-rate a month when you move in, but not pro-rate a month when you move out so make sure your life works on a calendar month. I did not receive the email that was supposedly sent to notify me of a huge increase (I accepted the last 30% increase and paid it for 6 months due to life circumstances; I would not have accepted this one). Since they have already charged my account they will do ZERO to help me with the current charge, so now I have about 25 days to move my stuff out and find another solution.

This was a great place to start with and would recommend it IF you don't plan on storing for longer than a year, or two. My only issue with Public Storage is the rate increases That occur yearly, and not by just little. I started out paying 29.99 a month, and each year / month the cost increased, more than 25%. I now pay 194.00 a month. On one occasion they acknowledged the increase was at a 45% rate, so they reduced it. They reduced the increase once, and denied all other requests since, in writing. In summary, when renting any storage unit, ask about the yearly increases and what the rate is. I was informed by Public employees "there is no cap" on how much they can increase someone's rate. So make sure, when renting, that you are aware of the rate increases so you don't have to find another storage facility.

They offer you an Internet only Cheap price, then they raise your rent twice within a year. I got hooked with 95.00 a month and less than two years it's 142.00 a month. Do not do it, it's a scam. Go elsewhere.

I have been renting units for years. I had two ExtraSpace storage units (one in RI and one in Ma). Typically after one year I expect a rate increase however, they are typically reasonable. I recently left ExtraSpace storage in Johnston RI for Public Storage in Johnston RI (literally within 1 min car ride). My rent at ExtraSpace was reasonable. I left seeking a larger unit and was attracted to Public Storage rates. WRONG MOVE. Within 6 months they increased my rent from $177.00 to $243. I have one ExtraSpace unit in Ma which is at $194 after nearly 9yrs of rent ($140.00 when I signed on). I will definitely move out of Public storage. DO NOT fall for the attractive prices. It's a bait and hook for consumers. They are unreasonable. You will not fare well. I would never recommend this facility to anyone that I cared about.

I rented a space for $104. Within two months, it increased to 121, and within eight months, they increased it to $154. Their service agreement is so long that they know no one will read this many pages of the detailed agreement. They might have me sign that they will increase it so fast and keep increasing the rent. I would not advise anyone to rent unless they are ready for a rent increase and can pay.

For the past three months, I've been storing my belongings in what was supposed to be a temperature-controlled space. On a recent visit, I discovered that my clothes and other items now have mold, resulting in over $1,500 in damages (proof submitted). To my shock, I was only offered $250 to cover the claim. It's incredibly frustrating to pay extra for a "temperature-controlled" space, only to find out that it wasn't adequately maintained. Not only are my items ruined, but the compensation offered doesn't even begin to cover the cost of replacement.

Kelly from the 2190 NW Burnside Rd. Location is awesome. She is kind and polite. I always see her cleaning, sweeping and checking locks. Hopefully this gets back to her. I have rented at Your competitors and always come back. Keep up the good work.

This is great place to store your family valuables. Mrs. Regina Kempsville Public storage she is very great to work with you on getting on track keeping up with your valuables. She is very knowledgeable and kind this is the best place!! Kempsville public storage oh yesss!!

I rent one unit in over 2 years, first year I paid $160/month, then the second years, they charge more higher, and from this year, I had to pay $250/month...They're charging late fee higher more than you have to pay for car late fee, and late payment just almost a month, they want to take action, auction your stuff in the store right away...I never see any store treat customers like this...even you have late payments for car or even for your mortgage, the bank still give you at least 2 month to pay ..but this store, they try to kick you out and give you a warning they gonna take auction your stuff in their unit just in a month late payment...I'm not recommend this store to anyone in my family, my friends and never using this store anymore in my life...

The back story is my daughter goes to UNLV and we live out of town so we used Public Storage to store her items for the summer. We went to pick up my daughter's items from Public Storage and my unit was totally cleaned out. I had quite a few sketchy calls from the workers at Public Storage, and when I look back now they were just trying to feel out if I was in town or not. Definitely an internal robbery, sounds like an organized theft ring within Public Storage. Also after I came home I was contacted by my credit card company, the same credit card that I used to pay the monthly bill for Public Storage and for which was the only thing charged on that credit card. And they informed me that there were at the multiple attempts to make fraudulent purchases.

Public Storage has been increasing my rates by 25%/year for the last several years. That is a bit more than inflation at its worst! Comparable units online go for a third of what they are charging me.

Before moving to Florida, I have used many storage facilities for my business and personal needs. This is my first experience with the Public Storage in Ocala and I couldn't make it my last fast enough. The only reason I gave them 2 stars is because I do believe my stuff was safe, but the rest of the experience was so bad, I had a hard time justifying giving them that. The company thinks it can run itself without any one actually working there.... just use the kiosk. lol It took me an hour and ten minutes and talking on the phone with 4 different representatives to actually rent out a couple of their units. And after the first months $1 promotion is over, the next monthly figure you will see is not your monthly rate, but a prorated rate for the remainder of the month. Very misleading. I'm sure it explains it somewhere in small print, but it is not truly clear or transparent.

These people are the sorriest bunch of ever had the displeasure of dealing with. It's an absolute horror story. What I have and am going through with them never ever would I ever rent a unit from any of their facilities. Top pics shows I owe $756.00. I called them 2 days ago and they said I owe $582.00. My actual rent is supposed to be 172.00.

This review is for 15000 W Parker Rd Parker, CO 80134 location. This place is a ripoff and I would tell people to stay away from this location. They get you in at a reasonable price and then they just keep jacking up the prices every 6 months. I'm almost paying 3 times what I signed up for originally. Plus when things are not working they don't fix them yet they keep raising the prices on you all the time. The units seem nice but the lighting is all bad inside and you can't see in your unit. I have asked several times to have fixed and they say they will fix it but never do. They claim that the installer is not fixing the issue but I'm sure there is a reason. They probably didn't pay them in full or some other business issue. There is usually a reason a business doesn't fix something at another business. Public Storage should just fix it to give the customer a good experience for what we pay but instead they point the finger somewhere else of course.

I must start by saying the gentleman that works at this particular site was just wonderful and that what I'm about to say does not have anything to do with him as he was kind and helpful every time we spoke in person and over the phone.. I only want to warn people that the rent can change dramatically from when you move in to when you're forced to have to move out because the rent had went up drastically. Mine, from 41.00 to 69.00 for a 5*5 unit. When I asked why my rent was so high the lady told me, in a very nasty tone, they can charge whatever they want to. I was shocked at her response. This whole time I thought everyone's rent had increased not just mine but that's not the case.

I am a single mother of five. I was displaced from my home and I decided to store my stuff in this Public Storage downtown Minneapolis with a manager by the name of Jim. Basically I got behind and I owed a total of $466 and I had to have it paid by August 12 of 2024. I went into the office on August 6 with $500 in cash, I spoke with Jim and he said I did not have to pay the total amount I had to pay 350 and that would get me out of the auction status so I said Cool. I paid the 350 and he made it clear that I’m out of auction status And the other fees would be added to my August rent so I was thinking and I agreed to pay him before September 1 comes August 12. They still Auctioned off Me and my children’s stuff I lost my mom a couple years ago. I have no memories of her. My kids have no clothes, shoes, or winter coats are bids TVs.

9333 South Main St. Public Storage. I came in at almost closing time, to purchase a 10*10 climate control unit. ** was so helpful and I was so impressed with the quality of the work that she did to help me with my contact information for Public Storage. I would love to leave a review on **. She has the most humble demeanor. Her customer service skills was outstanding! Thanks for sharing your wonderful worker **.

I am out of the country and I was told I have a flat rate when I signed up with PS by Kevin. I told them it would only be for 6-9months which is why I was surprised at the 50 dollar increase only after 5months. HEATHER came on and calmed me down and help me with removing and canceling the rent increase for at least 3 months. It's great to have people who can help in these times we are living in. Thank you Heather! I hope it will be OK.

NEVER RENT FROM THESE CROOKS! When I rented my 10 x 10 unit it was $100. Now, it is $293!!! PS FREQUENTLY increases monthly rent, I think at least a couple times per year. And as of today, a 10 x 10 unit rents for $110 at my exact location (Hwy 121, Lewisville, TX)! WHY AM I PAYING NEARLY $300/MONTH WHEN THEY ARE RENTING THE SAME UNIT FOR $110/MONTH? That's crazy, not even close. It's a complete rip-off!! PLEASE DON'T RENT THERE OR YOU WILL BE RIPPED OFF TOO. Rachel

Ms. ** the property manager at 621 W. 9th Avenue is the best. She was very helpful with trying to fix my situation. She herself get a five Star rating All the way from Texas. Thank you ma'am. You rock...

Upfront I will say that the management at the location we rented from were great but Public Storage financial practices are unfair and predatory. Within one year our rates increased twice. The 1st time $40 & the 2nd time $60. All within 3 months time. We were never late, did not have an unkempt unit and had no issues that would warrant a such large increase. After trying to work out a solution we were basically told we could move to a different unit to get a lower rate. How does that help? In 3 months they would raise the rent again. Ultimately we moved to a different storage company. They do not sign leases to lock in rates. You are month to month and this is how they are able to put the screws to people. Shameful!

This is not just a review. I am concern about this business and how have operate. I have two units there. Yesterday I went in and the storage (is suppose to be climate control) was so hot I was sweating. The office is extremely unfriendly and pretty much hands off. Anything you ask for they tell you call customer service. But there is no customer service. Only automated and if you have questions they refer you to back to the office manager. I’m at a loss and would like to report them for misconduct. I just don’t know how!

I opened my storage unit on June 16th. I went today on August 3rd, emptied out my unit and close my account with the acting manager on duty. He said everything looked good. He just has to go and inspect my unit and if there’s any issues, let me know. I get a email today saying they charge me for the full month of August. I called and asked what’s up with being charged a full month? When I signed up the manager on duty said I’d be charged the 16th every month. When I told the acting manager this he said that they lied to me. They’re not gonna honor what the other manager said. Well, I’ll never do business with Public Storage again ever. I will definitely spread the word.

My experience this past week absolutely broke my Spirit and my heart. Ten years ago I rented a tiny storage unit in Brighton, MASSACHUSETTS. Their address is 156 Lincoln Street and initially the rent was affordable. This past year the rent jumped to $300 and since I have two other storage units it was hard for me to be on time so the owner ** constantly charged me 20% more each month to be cruel. Last week on July 21 I called ** to ask what date my storage auction would take place and she lied and said I had a full week to pay my past due amount.

My rent was increased by 25% just 6 months after moving in. Public Storage reserve the right to charge whatever they want once you are moved in. I recommend going to another provider of storage space and using this company as an absolute last resort only.

I rented a unit online not realizing it wasn't climate controlled. I tried to switch units when I got there. Even though I had not moved in they refused to honor the online rate. They would only allow me cancel and pay double fees or pay the higher rate. Now I'm paying a month for a unit I will never use. Horrible service and they certainly don't care about keeping customers.

I have a 60-day notice that 5/2024 would be my last month renting. By 5/15/2024, I was completely moved out. My account was automatically charged since I did not shut off auto pay for the month of 6/2024. Spoke with management several times who agreed after reviewing cameras that I should have not been charged since I was completely moved out. Management reimbursed me for the month of June and I thought the issue was resolved until I received a letter from collections agency at the end of July 2024 that I owed for the month of June. I am livid and am now wasting my time again waiting for management to call me back to “fix the issue” once again.

Poor customer service- my unit was infested with cockroaches and rats. My personal belongings were beyond saving due to the infestation. I only asked to have the clean out fee waived but they wouldn’t. Then they would not allow us back into our unit to clean out ourselves. AVOID AT ALL COST!!!!

I’ve been here for 4 maybe 5 years now and the only thing that l have a small problem with is the rent .... Otherwise, it’s a Great Pl., Zach and all his people are very very good. Keep up the great work, sir.

Wanted to let them know that they went above and beyond to help. I had gotten the wrong size unit and they moved me into the unit that I needed. A big thank you to the manager there. Would recommend them to family and friends.

When attempting to access our storage unit, we were not able to gain access due to the system being down. We had a moving truck scheduled to move our things and their system is down. When we got a hold of them (which took hours), the manager's response was, "I don't answer calls on the weekends, you'll have to wait until we get around to it." They had the option to send someone over there to cut a lock and allow access and denied that option. The verbal equivalent of an indifferent shrug. Use ANYONE but Public Storage for your storage needs.

Completed reservation online, all online system for that location in Colorado were down and did not allow to submit payment, called customer service - tried 4 times with representative, did not work, they advised to go to any local office to pay for the unit, I live in Ohio but was renting unit in Colorado. Went to office in Ohio, they said they can’t accept payment in Ohio, called back customer service back, they advised to change location, found another unit twice the price but agreed to pay, payment went through on the phone.

This place has raised my rent over 300 dollars in less than 2 years. Find somewhere else to go. Total GREED!!! Go find somewhere else to rent. No one is ever in the office when you go there to pay your bill.

I rented a storage space for a RV. It was supposed to be a pull-through 20 x 30 space. It wasn't even big enough for a car. Then they double billed me for a space I can't use. Plus when I asked for a refund they said it would take 8 weeks so now I'm out 2x the money with no storage space and no help from their own customer service department.

They are extortionist, I rented a storage place from them and over a year my rent jumped from $140.00 to $185.00 to finally totaling up to $251.00. Dealing with the overcharge fees I lost my space. I asked why they keep raising the rent they told me due to high demand for these units but yet customers are moving out. Please do not trust Public Storage, they are scan artist, bullies and extortionist...

Do not use Public Storage!! They rip you off and take money out your card without asking. I paid $200 for an until on June 21st for 30 days. By July 1st they charged me again. When I called, they said I had selected autopay (which it wasn’t even an option) and that payment was to pay remaining days of July. I told her I wasn’t planning on keeping my unit past the 30 days so why are they charging me for the remaining days of July. She said because I chose autopay and they do not do refunds. Even if I got my stuff out today, they would not refund me. That’s basically stealing my money. I asked to speak to a supervisor, after a long hold, she came back and said I could move my things by the 29th day in order to get s refund. Seeing the other reviews on how they raise rates in short amount of time and how they just drafted money out of my account just two weeks after purchasing my rental is insane. Never again!!!

I have never received such poor customer service in my life! I am an existing client with a unit we have had for our business for over 10 years and called customer service to ask about pricing for the holiday weekend and options to getting a bigger or second unit. Denise with customer service was so rude as soon as she answered the phone. Her tone, her demeanor, was all miserable and it seemed as though she was looking to do as little work as possible today and her last priority was to assist any existing customers with their needs. She then refused to speak with me because I was not an administrator on the account even though I assured her I didn't need any assistance regarding our existing account. If that is company policy she could have gone about telling me she cannot assist me in a more professional way. Due to our interaction this morning I will be pulling our business from Public Storage and moving to your direct competitor. This is not how you treat customers that support your business.

They prorate the first month and not the last so that you pay the full month when you’re ready to leave. I had a contract for about 2 years, the price started at $189 per month. When I left (24 months later) the price was $411 per month. They raised the price every few months once they have you in there. It’s clean and are so your stuff won’t get stolen but they’ll rob you by taking your money legally.

I was blinded by the 50% off move in special. After 6 months they raised my rent from $108 a month to $172 per month and just today they raised it again starting in August to $221. More than double what the original rent was. I will never rent from this company again. They rip you off!

If I could rate negative 5 to 10, I would. Public Storage raises rates $150+ every year for sub-standard facilities. The managers must be miserable suffering souls unresponsive, uninvolved, inadequately trained, under compensated (I assume), lacking in business and basic customer service skills. This review app does not allow photographs (the ones I have all have ceiling holes, dropped ceiling panels, tape and debris that fell on the floor). I am so happy CubeSmart and other companies are building in the Washington DC northern Virginia area. Public Storage is a rapacious, unprofessional operation. But at least their shareholders are getting rich.

Stay away from Public Storage. They will continue to raise your rates!!!! In 25 months they have raised my monthly rate by 55% from $179 (trying to get you in the door) to $401!!! And this is just for a small 10' x 10' unit in Picket St. in Alexandria VA. I contacted them asking for some release and they said, "NO". I've contacted the BBB and basically Public Storage is holding me as hostage since I'm not in VA at the moment and don't have any other options! I understand that prices do increase but not at 55% in 25 months. Also, they are advertising my same unit for $185 (online). REMEMBER - that is just to get you in the door, then they will raise your rates!!!!

I never ever ever do reviews, but she’s so worth it, I also never ever go to my original storage because of you Angelica I believe the store number is 23049, you location is always clean, you're always on site, always so professional and you have give me the correct dates for my payments, while being so down to earth, and most importantly you so understanding.

The lady name is Crystal. She work at the Public storage. She’s a storage manager. She was very nice to me and very helpful and knowledgeable. She works at Dixie highway in Waterford Michigan. Thank you for helping me.

Horrible experience with Public Storage. There was never a property manager available, they raised my rent after 3 months and now they want to charge me a whole month's rent, because I was being respectful to sweep out my unit I had used. Just because I went through the gate that day on June 1st they want to charge me the whole month. All my things were out on May 31st as planned. Of course when I went to talk to the property manager on May 31st no one was around, I went back on June 1st to tell them I was out and was sweeping the unit out again, middle of the day, no manager. So if someone would of been there to guide me and tell me I would be charged for doing this I definitely wouldn't of went back in.

This one of the worst experiences I ever had. They do sneaky things like if you're late for any reason they. Charge you 50 extra dollars. One of their employees gave me the wrong information by telling me the deadline is such and such date to have my payment in and then I bring it the date. The employee told me to which was the wrong date. Then they charged me an extra $50 and sending text message to me saying if I don’t pay it other, additional charges will be added. They will tell you that we tried to get it removed which is a lie because you can tell the way they word it. That’s something that they tell everybody. Tell me, "Well the deadline is in the contract", but employee gave me the wrong information so I’m liable???, Not to mention they will try to charge different prices.

If I could give them a zero I would. This company is nothing but a money hungry customer nightmare. After five months, I had an increase of 30% rent with no explanation and nothing but a, “It's in your lease.” Quote.

Beware - Public Storage raises rents by over 20%/year and well above current market rates. My 87 year old mother didn't pay attention to rate increase notices and I found out that they had jacked up the price for a unit that normally goes for $430 to $987! And when I called them they were not at all apologetic. We will be moving out!

Terrible company. Do not use their locations. No customer help. No staff to help you. Basically abandoned any human contact. Buying out the companies and turning them into all no contact locations. No one to talk to.

I had a confirmed reservation with Public Storage in Meridian Idaho. When I called to pay I was told that they had given away my unit. First come. First served. I explained that I had a reservation. He said “you wouldn’t believe how many don't show." I was two weeks out from occupying the unit and I was in Texas. Soooo stressful while I am in the middle of moving and had taken care of as much as possible early on. Do not plan on this company for any reason.

Have been a customer at this location for 12 years and it was taken over by Public Storage about 6 months ago. When they took over they tried raising my rent by about $90 a month. I spoke to their employee and was told they would keep it the same for 6 months and when that ended to call again and they could extend it only once more for another 6 months. When I called I was told the previous employee who was part of their transition team lied to me. Bad business practice. And the rate for the same unit on their website is $130 a month less, but that only for new customers, not loyal customers who have been with the facility for 12 years. Looking into other options.

Public Storage was the best place to temporarily 'park' my things until I was able to situate into a new home. It was one of my best experiences! Perry assisted me with all I needed to get done to store my things and complete the rental agreement. He was professional, responsive to my questions, explained the process and documentation required to store my things in the rental unit, and remove my things out of the facility. The storage area was safe, clean, temperature controlled and my things were well taken care of. The process to store and remove my things from the facility was quick, easy and painless. Perry is certainly one of Public Storage's premier Ambassadors of Customer Service and deserves recognition for being such an exceptional employee! He exemplifies Public Storage's Core Values... He "cares about the customer". Thank you!

This company is awful!!! The prices on their website are apparently discounted rates for new customers. Once you rent a unit they increase your payment every chance they get! I started paying $86 per month and in less than 2 years later I am paying $175 per month!! Don't even try to contact anyone about your frustration with them because no one will call you back and the supervisors do nothing at all! They will just tell you that increases are possible and you signed the contract agreeing to the terms. I don't recommend renting from them!

My unit rent was raised last November from 225 to 360 and they are raising it again in June to 430 so I will clear it out and they will get nothing and last time I looked there over abundant amount of dust and dirt all over everything so gonna take pictures and talk to a lawyer.

May 23rd, 2024, all of my belongings in a @Publicstorage unit in the Bronx were auctioned off online by storage treasure. This has caused significant hardship, especially as I'm currently battling cancer. On that Sat May 25th, I was rushed to the emergency room for stress (17 hours of Regurgitating bile). I have been on my own since I was 16 years old. I don’t have family assisting me. I grew up in foster care. I'm the 1st generation to get past high school. I suffer from psychosomatic nerve pain, PTSD, anxiety & depression from childhood trauma & my son’s death. Everything I owned was in that storage unit.

Public Storage is such a rip off. They reel you in with a reasonable rate but start increasing the rate every 6 months to where you have realize how many months of rent is going to be higher than the value of the items you are storing.

My experience with ke’aundra ** was exceptional. Her ability to make a personal and positive connection with her customer meant everything. She was able to assess the needs of the customer and exceed all expectations. Public Storage has my business and ke’aundra has my exceptional employee of the year vote.

Jim was awesome. He took care of my needs immediately. Would definitely recommend his properties. They are some of the cleanest I have seen! Would definitely say I would rent a storage unit at any of his properties. Some of their facilities are disgustingly

They raise prices whenever they want. Do not use them - they will jack up the price 2-3 times per year, this company is a rip-off, right now there are a lot of places like this with better prices. Be very careful.

I had the best experience at the Public Storage. Off Mississippian chambers in Aurora Colorado Where I rented my unit from Tiffany was very helpful. Assisted me greatly and get me lots of information. It made it so quick, easy and painless to get my unit and rental Agreement completed quickly. It was painless and she was very helpful and informative. I wish all employees with public storage would be just like her. She is a remarkable employee and deserves to recognition for her service. Thank you

If you vacate your units on the first of the month, usually when you are moving, guess what… you’ll be paying for the entire month. Also very expensive, I just lost over $500. No prorating whatsoever, so they take full advantage of working people when weekends fall in the beginning of the month and double dip on the unit. If you complain… they just spit on your face saying that you signed THE (trap) CONTRACT that says “no prorating”. They also MANDATE that you pay extra for insurance every month as they are not responsible for their premises issues (I had water damage to my furniture) and damages to your belongings.

Use to be a good place. It used to have 5 stars from me. From when I've rented from this place years back. I have to change my review now about this place. I had a unit that went up on me after 3 months. They set it back to the price for 3 months. And then went back up again. And even though my invoice they sent to me was saying that it's supposed to be the regular price. They still made me pay the higher invoice. Something is very shady about this new staff. I use to know everyone in here before they changed to this new management. Gates are always broken. AC in my suppose to be climate control unit is always broken. Carts are always gone. I Hope they enjoy that little extra 30 bucks. Because I'll be reporting this company to BBB. After a year later and $3100.00 in I'm out of this place. STAY AWAY IF YOU VALUE YOUR HARD EARN MONEY!!

TERRIBLE SERVICE!!! I am so frustrated and disappointed, it’s beyond words. Access hours are ridiculous for paying clients. For paid clients we should have 24x7 access. I can understand Office hours to be 9am to 6pm Monday through Friday 9 to 5 on the weekend. I have no problem with that. But not being able to access your storage beyond these hours is simply stupid. Specially, for out of town parents trying to help their kids move out of school. The customer service agents are useless because there is no way they can bypass the security that has been set on the gate and to the elevator. They MUST be able to bypass to let paid clients enter the premise to store their stuff. I had to leave all the boxes in my car and postpone my flight so I can help the boys move in the morning. Never again and I will let every parent I know at LMU never to use your facilities, specially in the LA area.

Public Storage pricing is a scam and even their employees know it! Due to constant rate increases, we were paying nearly $300 for a 10x10 climate controlled unit which is double compared to the other local storage companies. Additionally we were told by a Public storage employee their contracts allow them to raise their fees twice a year with no cap. And corporate tells their employees, if customers question the rates they can be offered to move to a smaller unit or move out. Great customer service too =(!! Find a better company to spend your money for storage!

I sure wish there was a lower grade than one star!!!! Public Storage is an absolute scam - they give you a price it's a little bit better than what's around town, and then you pay some fees and you get your unit, after 6 months they raise your unit's price insanely. I got my unit a year ago, Then after 6 months they raised my unit 44% in price, I moved to another unit so that I could get a decent rate it was still 15% more than the old unit, however now it's been 6 months and they have raised my rate again 28%. Obviously they don't care about their customers and they like to rape and rip-off people!

The staff ** at the Storage located at 108 NW 14 st. Miami, is very kind and knowledgeable. I highly recommend her as a very good asset for the company. She should be compensated with a salary increase for keeping high customer services standards in the best interest of the company and client.

We will never use Public Storage again. They run specials to lure you in, and within 6 months you are on your way to substantial rate increases. We rented for almost 3 years... They will increase your rates every 6 months to a year. I have gotten two rare increases in less than two years. The first rate increase was 15% and the second was 30%. Cameras displayed around the property do not actually work. Although you rent at your own risk, you assume there is a basic level of security.

Public Storage has a friendly staff. However the price to rent a storage space is crazy. They don't want long term renters. Only in and out. I started with Public Storage in 2007 and had to moving in and out because of the price. I like my 10X40 unit but I need to move out of it because the price for 10X40 has gone to $622.00 but 7 miles down the road I can rent a 10X40 at a Public Storage for $383.00 or at the same location rent 30X20 for $285.00

This place is an absolute scam. There are no restrictions on how often or how much they can raise your rent. Employees are rude, uneducated and unprofessional. The office is always closed during business hours and they NEVER answer the phone. I regret renting here.

I talked to Betty ** of the Bonita Springs FL. Location, on the phone. Her knowledge of the company rules are five star.. She's a A+employee, I would recommend public storage to everyone.. Thanks Public Storage.

TERRIBLE SERVICE OVERALL!!! I am frustrated and disappointed of the lack of customer service I was provided. I will elaborate on my complaint:

It pains me to write this. I have procrastinated as much as I can in a feeble attempt to distance myself from the emotional pain inflicted on both myself and my family Mar 30, 2024. Nevertheless, after the events of April 3, 2024, it has become clear that I must make sure there is a written record in addition to my phone calls. I’d like to begin at the beginning of this ordeal however, several days before the incident in question to give essential context.

On 2/13/2024 I tried to book a storage online. The website did not work. I called the number and an agent answer from FLorida. I was not able to create an account, the agent said I must go to the store location. I called the location and left a message. The agent called back and said she will wait for me. Anyway they have published hours. Why she has to wait for me since it was about 11 am ET. I went to the Public Storage on Butler road in MD. I logged in the portal a week later and I was not able to see invoice or a contract in documents. All I see is charges. When I click on charges there is no detailed invoice. The agent said that the price will be the same as published price online $134 on February 13/2024.

Do Not Trust This Company. DANGEROUS BUSINESS PRACTICES. Within just one year of renting a storage unit with them, I was shocked to discover that my monthly fee had been increased by a staggering 57%. Seek alternative options that prioritize integrity. Moreover, the facility experienced a leak in their ceiling, resulting in significant damage to my property. Instead of taking responsibility and addressing the issue promptly, they simply relocated my unit without proper compensation or assurance that such incidents wouldn't reoccur.

Fraud company. Nobody in office during office hours as required by law. Been trying to make cash payment for weeks and nobody there and wallet was stolen and I'm 1500 miles from home. Customer service number doesn't even have an option for general customer service which is deceptive practices as well. DO NOT RENT FROM HERE.

This review is for the Talbert Lane location in Plano, Texas. I have only been with them for a little over a year and they have gone up 2x!! One of the gates is always broken and it takes forever (months) for it to be repaired. Meanwhile everyone off the street can just walk in. Why am I paying outrageous fees for a non-secured space! While I understand inflation, going up $50 or more dollars every six months is ridiculous!!

I have never dealt with so much incompetence. On 3/8/24 I received a message from the Public Storage my unit is in about an "Urgent Matter". I've been trying to reach them every day for the following week. No one answers my call's nor return them and going online is useless. So I went to go check on my stuff in my unit only to find that they removed my lock and replaced it with their own. I pay through autopay on the same day every month and have gotten a message about the next payment. So, I will be charged again even though I cannot access my stuff. As soon as I can access my stuff, I'm gone! So, I would not recommend this company.

So Public Storage doubled our rent after three years. We went to call to ask for the website rate which was lower than that of which we paid for three years. No luck there. After being transferred to a whatever he is called STEVEN. Hung up on me when I asked for some respect and telling I’m a disabled vet and that I could not afford 193.00 a month. Why are people so rude. If I was a business owner I’d thank the long term renters not crap on them. If you have any other options I would stay clear of public storage. They do not care about anything but money. I’ve never felt so disrespected in my life.

I am renting a 10×10 unit. I was originally quoted a price of $156/month. Six months into my rental, my rental fee was increased to $182. Six months later it was raised again $235. I never informed of a pending increase to my rate. When I spoke to manager on duty, she couldn't tell me why my rate keeps increasing every six months or why I wasn't being informed of pending increase in rate. Truly feel this company engages in shady business practices. Please avoid!

I have had a unit in Bridgeview for 10 years. They have been routinely raising my rent every 6 months. They are about to raise it again. I looked up their rates. Their no-promotional rates for the same unit I currently have is just under 1/3 & they about to raise it again. When I move 5 years ago the house that was being built was completed late & we were forced to rent 2 units for a 1 1/2 months in Orland Park. The 1st month was supposed to prorated but we had to pay for a full month. When we moved out the difference would be refunded. When we moved out the manager refused to refund the money. When we contacted the company they refused to do anything.

My experience has been nothing short of anxiety inducing, harassment. I should not have over 17 calls and 28 emails from a business I’ve been using for five months. Every month they are telling me that my storage is unlocked. How??? Now today they have raised my rent by $30. I called and Peggy said I should have gotten an email about the raise in rent. I’ve gotten many emails but not one says anything about raising my rent. I am a very disappointed and dissatisfied customer!!

After signing up and taking care of all details for renting a storage space with Public Storage online, I was met by an employee, Michelle, was very complete and efficient in showing me around and how to access my storage space. The spaces are clean and well lit, and easy to access. The hours are set to accommodate most any schedule. The location is very easy to access, only a short distance from where I live. I would recommend Public Storage to friends, especially if all the employees are as helpful as Michelle.

I would like to commend Kathleen in the Colonial Public Storage, in Fort Myers. I've spent 3 days trying to get an online storage account and I've had to call her several times and she's been very helpful! She went above and beyond.

Received email notification of upcoming storage payment showing additional month credit; however, when I logged onto website, new INFLATED price was posted. After complaining, was contacted by representative, Shay (Shea?). Shay/Shea said the email was a “glitch”. She was extremely short with me and seemed resentful and angry. She made it very plain that she would “push through” a credit for March, but that it would be the absolute last time. I gather me mentioning that the abundance of empty units at my location (100 or more empty units due to their recent inflated increase in rates) was not a welcome subject. What she definitely made clear to me is that Public Storage really doesn’t care about their customers and the customer service representatives I’ve talked to certainly reflect that attitude and are continually rude. Logged on again today and no promised “pushed through” credit has been issued. Shay/Shea lied.

I recently visited public storage at the Crump road location and the Property Manager that works there, she was awesome. She was very helpful and very knowledgeable and assisted me with getting my bal taken care of and also helped me get assistance with my upcoming bill. I have met other property managers and all of them have good customer service. The property managers go above and beyond for their customers and they are very friendly and know some of their customers by name. I have been a long time customer for more than 10 years and I've always liked public storage and I will continue to rent there.

I had a few issues with my lock, and a few paperwork flows, Bria from the churchmans crossing Public Storage was a huge help. Very sweet, helped me out with everything I needed without hesitation, and stayed consistent with communication.

I rented a unit because the website claimed it to be climate controlled. When my wife and I went to put some items into the storage unit; the building was freezing. When I called to speak with them they stated that the buildings are not heated only that there is ac in the summer. To me and any reasonable adult "Climate Controlled" means heated and cooled. I was told that if I canceled within 24 hours they would refund all of my money. When I went to cancel, I was told that they are keeping a 30$ dollar administrative fee. This company uses misleading advertisement and deceptive claims. Do not rent a unit from them.

I just moved out of a climate controlled 5x10 storage unit at Public Storage after being there for 4 years. At the Swiss Avenue location in Dallas, Texas, Rats peed on my furniture and peed and ate my clothing. The rats shat and peed all over a newly cleaned shag rug I had stored there. I have photos that prove the damage, but Public Storage would not make me whole. They would not reimburse me for the damaged property by their rat infested location at 2349 Swiss Avenue, Dallas, Texas 75207. Stay away from Public Storage, the management is shady, and their properties are not maintained. The elevator closest to my storage unit was broken for 3 out of the 4 years I was there. They force customers to pay more every 6 months at whim. They are a very badly run company and do not care about loyal customers.

This company will draw you in with what I consider fair terms. Once you're in it's good for about 3 months, they then price hike. They will give you a notice that the price is going up. So you can either move again or pay the price. 5x10 at $200 per month. Make sure you know your billing date, cause they will charge for the whole month. UNFAIR PRACTICE TO ROB YOU OF YOUR MONEY!

P.S. are only there for $$, if anything happens of any kind don't expect to talk to anyone, if you have more than one unit, make separate accounts! Lastly, watch out for other tenants unscrewing the wall and going shopping in your unit, take pictures before leaving each time to compare, but check closely many are good at their craft, stealing!!

I have stored items at various Public Storage facilities, but the New Hope Minnesota location is the worst. Poor customer service, rude, and will laugh in your face when they tell you they KNOW they are ripping you off! I will be getting my things out and done with PS. I have used Extra Space and they seem to be professional and available at least.

Prices are sky rocketing. They have been very helpful. They appreciate the loyal customer, very accommodating and fair. Highly recommend if you can find one in your area. Shout out to Candi. Thanks for your after hours return call. Over and beyond customer service. You made this old lady's night easing me of my concerns.

First, let me just say it is impossible to get a human on the phone. You will be directed to an app, which frustratingly can't answer every question. If there is an issue at the site, sometimes there wasn't even a person on site. For example, once the elevator was broken and I needed to find another way to get to my unit. As for their policies, they are very anti-customer. I was on auto-pay and the payment deducted the first of the month. I moved out on the 9th (gave my notice well in advance). I'm shocked that they would still charge me the entire month while also allowing rental of my unit upon my vacancy. Talk about double dealing!

So within 1 year's time of using this company they increase my rate from 149 to 189 to 225. I highly recommend renting a storage container at just 70/80 dollars a month is a much better option. Rather to pay for inflated rate hikes.

Called Public Storage to inquire about a storage facility. The representative told me there was a unit available at 5713 Robin Wood Lane, Winston Salem, NC. I asked if I could just look at the unit. The representative led me to believe that I had to go through with the rental process in order to get the gate access code to look at the unit so I did under the impression that I could cancel. As soon as I drove up on the property I knew this was not a place where I wanted to store my items. I called to cancel the space the very next day and was told I could not get my money back. This is absolutely a scam. I never moved into the space and should have been refunded everything that I paid. I would not recommend anyone rent from this company.

This place are thieves and rip offs. Poor customer service. Take your money and don't refund unused rent or your deposit. Very unfriendly. Poor slated roadway. Make you pay more than space you get. Wouldn't reccomend.

Terrible business practices. Would rather sell my belongings before using them again. I needed two large storage units and while I'm filling out the initial application, the employee is telling me how she had a customer go back and forth on his rate because he kept finding different coupons before he signed the paperwork. I mentioned a coupon for getting the second month free as I was committing to the second unit, and she told me that I couldn't use it on that unit since I was no longer a new customer, having signed up for the first unit in the 2 minutes before that. Ridiculous.

As a long-term customer of Public Storage, I've been bewildered by the recurring increases in my monthly rent every six months. I'm struggling to understand the rationale behind these frequent hikes, which have amounted to a staggering 35% rise in just half a year. Isn't this crazy? Most concerning is the lack of a transparent standard for these increases.

Great business idea! You have to pay management fee before you allowed to see the storage space you are renting because there is no live attendant on premises. The space is a real dump and you want to get out of there ASAP. Guess what? Processing fee is not refundable.

I do NOT recommend this storage facility. They start you off renting a space for a reasonable price but then they REGULARLY raise your rates every few months… AND THEY DON’T NOTIFY YOU OF THE INCREASE!! I rented a 10x10 unit when I moved to Houston and was paying less than $100 a month. A few months later they increased it to $120. Another few months it was increased to $160. Then another few months and they increased it to $199.

I was trying to make a payment online like usual, and my payment wouldn't process online with my bank account or the debit card option. I tried several times. I tried to make a payment over automated phone option, it wasn't listing this month's payment, only previous month and next months. So I tried the online chat option to speak to a customer rep. that also was not working. Kept giving me the hours of customer service and that none were available. To try again in a few mins.

Manager at the State Avenue location in Kansas City Kansas Amanda is about as worthless as they come and unprofessional. Never called me back, sold my unit from under me the day before Thanksgiving, never notified me

I received a price of $36 for a 5*15 unit. When it was time to make payment, kiosk machine wasn't working properly so when I called, lady said she would put in information to see if it process then make necessary adjustments later. It worked but correct info based on original reservation was not made. At 5 months rent increased, 6 months another increase plus in auction before 6 month rent was due. Spoke to a few managers and they said nothing can be done. They must pay for my belongings if they auctioned. My bill was paid on time every month. They are thieves.

Public Storage. 6805 E Harry St. Wichita KS 67207. Phone: (316)2237218. Customer Service: Taliah. Phone: 1(800)792-1602. Hours: Min- Sat 5AM-10PM. Sun 5A-9PM (PST). Great customer service experience with Senior Customer Service Call Center Representative Taliah. I have had a unit for 9 months and called customer service to go over my monthly rate in detail to understand my account and printed payment receipts better. Not only did Taliah go over my billing in a detailed manner she helped me understand my bill better going forward and was very knowledgeable, professional and went above and beyond in assistance requested answering all of my questions. Great job!

I went to my storage to get my Christmas tree and decorations. Employee riding around on her little cart decided to stop and watch everything I did. Lock old and rusty key wouldn't work. I ask her if she had a master key. She said no. Wd40 worked on 1 lock not the other. (I paid for both locks and never missed a payment on the unit.) I had wire cutters. Tried to cut the lock. MY LOCK I PAID FOR. She told me I had to stop or she would call the police on me for destruction of property. I wasn't destroying anything. Just wanted to get my CHRISTMAS TREE. She absolutely forbid it. I may have used a little choice words telling her what I thought of her.

Public Storage has resolved my concern for the unit that I am renting. I have been contacted by the district manager Jo ** who apologize for my inconvenience of the issue I am having and was sorry that I had disclose my reviews of not being a satisfied customer which I know that they can't control the problems that happens everywhere. Public service great customer service with Jo ** and Erin the River Dr Columbia SC location. Thank you for your concern and support of the issue is now taken care of with a updated rating of 10 stars.

I have rented storage from Public Storage in Georgia since July 2022. Every few months my rent was increased slightly. I started out with 4 units slowly downsizing to 2 to zero. The space was needed temporarily until I could get all of my stuff to Alabama. I have rented storage spaces from other competitors and this is the first time I encountered the following. This is just so you’re aware If you move out, you will not get a prorated refund even if you use only half a month. They will keep the days you don’t use. They call it a month to month lease agreement. That being said if you move out at the start of a new month, you will owe the entire month.

I have been renting with them for over a year now. Every single month my rent goes up and they charge outrageous for late fees. I have 2 units and have paid 2x in one month and still the next month they still say I owe more. I called the property manager at the property to discuss my issue, she was rude and didn't even have my account information when she returned my call. I asked her about the fees and she said she didn't know what to tell me but I am past due. I then asked for corporates number and when I called them the person on the phone was worse than the manager. She kept repeating the same thing to me stating that they sent me a notice on my rent fees going up and resent me an email for only one unit. And still even then the amount for rent is nothing near the notice nor my contract price.

Well I had storage at this facility for about six months. And I was surprised at how nice they were in the office. The manager there always was friendly and seemed eager to help my girlfriend and myself anytime we had questions or concerns. I would for sure recommend this facility to friends or love ones.

We learned Public Storage brought out SimplySelf Storage. As soon as Public Storage took her my rent went up from 720 for 3 storages 883.00 the week that were there. I asked about it and what I was told did not satisfy me at all. My husband is a 100 percent disable Vietnam vet. We has three storages for at least 3 - 4 years. I'm also disable. They had no concern for us at all, heartless. We will be moving out. Also was told they will be going up again. Price gorging, in this area.

My items have been in Public Storage for five months. I went on 11/27/2023 to retrieve my items and they were covered with black mold and mildew, large rats dead in my bags, everything smells like rat piss, rat droppings all over the place and no one will return my call about this mess. I lost every thing I own due to mold and rats and piss.

Unbeknownst to us while out of town our unit roof leaked and now our belongings are covered in black mold. Public storage is not taking any responsibility at all! Renters beware….you can’t even get in touch with their corporate office! We are looking at over 10 grand for someone to come in and try to salvage anything that hasn’t been destroyed.

My name is David ** also on Facebook. Where I provided photographic documentation. I was quoted $86 per month. I paid for 2 months in cash. After less than a month I'm forced to move my stuff out of there. I notice the bill is going to be 172 for a 10x10.

As a Combat Veteran, my heart is heavy as I share my experience with Public Storage. Picture this - a year and two months of diligently paying for my storage while I battled homelessness. After four long years on the streets, I finally secured an apartment - a blessing that, ironically, left me unable to cover my storage fees. Expecting a glimmer of understanding, I sought help from Public Storage, but to my dismay, no employee, in person or on the phone, showed an ounce of sympathy. Yesterday, on the eve of Veterans Day, my storage unit was auctioned off, and with it, I lost everything. Official paperwork, VA documents, discharge paperwork, clothes, shoes - all gone. Even when a non-profit offered to settle my bill, willing to pay by check for proper record-keeping, the district manager turned a cold shoulder. Public Storage, it seems, only cares about your money, oblivious to your circumstances, regardless of how long you've been a loyal customer.

First let me say that Public storage Support was very polite, and tried to help me. I really appreciated them in this issue. The unit I rented from Public Storage had a broken locking bolt. It took a while, but I finally reached their support desk. They indicated that it would be repaired and I would be notified within 72 hours of the repair. Three days later, I had not received any call back so I called again. A work ticket had been created and was most likely completed. They asked me to check to see if it was done. The next day, I checked and nothing had been done, so I canceled my storage unit. I asked for a refund, but they would not issue it, even though I was not able to use the unit. So even though I could not use the unit, and they would not repair it so I could, they still charged me. I would not recommend Public Storage. All they really had to do was provide me a different unit with a working lock.

I became homeless in March 2021 and stored all of my belongings with Public Storage. I am still homeless, and about two months ago we could no longer pay for our storage unit. They sold off all of our things. Now even though we are close to housing we have nothing to put in an apartment. To top it all off, they have now sent me to collections! I didn't stay on the phone to find out how much they are trying to say I owe, but considering they sold a storage unit with at least several thousand dollars in items I don't believe I should owe them anything. This company is predatory against those that need them most.

Public Storage has convenient tools for paying bills, entering gates, renting a unit, and setting up an account. However their business model is predatory and highly greed driven. Their main goal is to extract money rather than secure "tenants." EVERY 6 months they increase monthly rates and it will sadly never end!! My first increase was + $70/month. They may initially offer a request to remain at same rate which may be temporary if they approve that. If there is an error in a payment not going through due to an error in entering a card or bank number plan to not have notice that there was an initial processing error and being charged a lot. They may or may not take into account a reliable payment history and work with the customer. If you desire to stay with a budget and not be taken advantage of.

I love that he went up and Beyond to help us.

Public storage takes no responsibility no matter what. The minute you miss, lock on unit & up for auction. Houston, Desoto st. Public storage upgrades your standards.

Be careful renting here. Go somewhere else. They will steal your money. We reserved a unit on 9/29 and paid for a full month in advance. We had a family emergency come up and left town. We found out 2 days later on 10/1 that they cancelled our unit with no notice. They kept our full month payment. I also paid extra for one of their locks to be provided for the unit, but they stated the reason they terminated 2 days after our rental started is because no lock was installed on the unit. Not sure what I paid extra for then… Just be careful working with this place because they come up with any reason to steal your money. Full conversation was recorded if anyone at the Public team would like a copy of how this was handled.

When I was looking to rent a storage unit in Bellingham, Wa, I was told that there weren't any 5 x10 units available. This happened on the 16th of Oct., 2022. I was told that I could take a 10x20 for $1.00. It was supposed to be a promotional thing. They didn't tell me about the administrative fees and the insurance and the door lock, etc. I intended to be moved out within a couple of months. My plans failed for various reasons. I was astounded when I discovered that I was being charged $288/month for that unit. I paid it each month but it was breaking me, as I live on a very low Social Security income.

The company allows people to sign up for reservations with fraudulent information. When you contact the company to get them to stop spamming you about reservations YOU DID NOT MAKE they just shrug and say there's nothing they can do. They refuse to blacklist my number or the account using them to harass me. The company has 1 stars on BBB, and pretty much any reputable review site. Tread with caution.

Lost my job. Had to move everything out of unit. Contacted customer service. Told had toil October 31ST. Now on the 7th unit locked have to pay 180 to get my stuff out. No apology no nothing. All my winter clothes in there. I guess they don't save text with customers!

My storage rent went from $145 up to $198 which I simply cannot afford. So, I had to find cheaper storage elsewhere. I am a single woman with some mobility issues and had to find someone to help me move. On the 26th of September, I was almost out but still had a few items to move but needed to wait until Sunday after church to get movers for the heavier stuff. On Tuesday, I talked to the manager or so I thought and she said since my rent was due on the 2nd, as long as I was out by the 1st, it'd be ok. She jotted something down on paper and said that after the computers were back up, she'd make a note of it. Apparently, she forgot and they charged me for a full month, taking it out of my bank account even though I was completely out on Sunday.

I paid for a unit that I couldn't even open once they had rented it to me. I was told it would get fixed and get back to me. No one ever reached out to let me know that it apparently was fixed. I went back the NEXT DAY and no one told me it was fixed. I cancelled the unit that day and wanted my money back and the regional manager ** on the location at 3710 Monroe Rd, Charlotte, told me they can't return my money because technically I had it for 2 days. I said, I was unable to ever enter the unit and was never told this was fixed the next day when I cancelled the unit. They literally robbed me of $457!! DON'T USE THIS LOCATION!!! They have no consideration, they are unprofessional and take full advantage of you. Worst experience so far!

Never in 25 years of using storage units in 3 different states have I seen a company bait and switch with a rental price that goes up 40% after 3 months. Half the time, they have been under construction, my codes wouldn't work, elevators were broken, and multiple times, I couldn't even access my unit when I was home from working out of state. Absolutely horrible service for the price, but the people who work there have been as polite and nice as they can while dealing with the corporate price gouging.

Aug/11/2023 I made an online reservation. That was a Friday. When I got to the storage it was closed and is was too far from me. So I called them the following day to cancel the reservation. Since I didn't have the option to cancel it online. When I called 8/12/2023 no one answer the phone so I left them a message asking them to cancel my online reservation. They did get my message but didn't call me back until the following Monday 8/14/2023. I explained to the manager that I never got access to the unit and I never got a lock. He said they had to charge me for the whole month because they charge on a monthly basis and I had agreed to that when I made my reservation. I explained again that I had never accessed the unit and that I cancelled the reservation the following day.

My rent was raised multiple times without any notification. I’m a senior on fixed income. Now my rent is raised again. I am going to lose all of my belongings, public storage Is very unfair to senior citizens. Please never use this place.

DO NOT USE THIS COMPANY!! I was sold a unit to store a truck, truck didn't fit, (obviously, plus unit was in violation of their own rental agreement). I got locked in, keypad locked when I tried to use it. No number posted for emergencies, alarm system is fake, I called Dallas police because it was going off, (making a loud sound). They had no alert for the property, so that means it's not connected and the noise is for show. I climbed the fence to get out, paid Uber 25$ for waiting. 1 month no one called me back on this!! The truck is sticking out, no one called me back. I am in another state, I need to know what is going on with my truck. Finally I get ahold of someone. They passed me to their District Manager which took another 2 weeks to get ahold of. I came and removed the truck, the property manager takes it upon herself to vacate the unit.

I just wanted to let everyone know that Heidi at the Public Storage on McCausland went above and beyond when helping me trying to decide the right size unit to rent. She was so helpful showing me multiple units so I could compare sizes.

I have a 78 year old friend who has been renting a 10X30 storage space at one of their facilities since the 1980s in Portland Oregon. I have the receipts to show Her rates have increased over the years to where she is paying more than $700 month. I inquired about an identical space at this location and was quoted a labor day special of 167/month. My friend is still working and trying to find a way to retire. I feel they prey upon people by increasing rates far beyond fair market value. We need government regulation of these businesses.

They have taken customer service out of the equation. The locations that do have a person working there, the employees don't speak even when you are speaking to them. They have made their site office resemble a prison size booth, where you have to stand and speak to a person who is at their home through a very irritating video monitor on the wall and positioned so that you are uncomfortable viewing the monitor and bending to see or key in your information. I had to kneel down with my medical boot on one foot and my leg devise on another to speak to someone through a video and see what I was keying in as if I am in a a prison cell or something. I went to pay my bill today only to find out that they have gone up $60 on each of my units without notice, that's $120 and I haven't been there a year.

I was questioning Kelvin, about my account, and why the rate changes, typical grumpy old man complaints, but he made me feel so at ease and handled it like a real pro, Public Storage don't lose this young person, encourage him, he is worth the time and effort, 10 stars to KELVIN. Thanks my new friend. Be yourself.

We began renting our space, a 10 x 20. At first, when we signed the contract it was $58.00 a month. They raised the prices over three years, we never complained or did anything but paid our storage fees every month, which ended up being $138.00 a month. We had a financial strain, and missed 1 payment, after over 3 years.

You cannot pay using the app. They keep trying to take more money out of me because a problem with an app. If I knew there was going to be so many issues with this place I WOULD'VE kept my other unit at Blue Sky Storage. Please do yourself a favor and don’t rent from Public Storage

Don’t do it. They raise prices whenever they want. They never answer your questions and their phone never works, you always get a voicemail. It’s pretty ridiculous! My unit raised $82. If that is not price gouging I’m not sure what is. Went from $220 to $302…. Robbery!

Spread the word. They are the worst! GREED is the word. Locals can't help. Deflect to customer care and no help there. dist. mgr. refuses to answer voice messages and request for help. Just want to have a business discussion with someone of authority. They don't care and don't respond. Just expect continuous monthly increases every few months (even when you are paying over market rates). Run, run, run to someone else. Please spread the word to friends looking to store stuff.

August 4, 2023. Yesterday we went to our Public Storage on 10126 Potranco to put up some things. We tried to open our unit, but to our surprise it was said if we wanted she can give us new key set. Well why wouldn’t we, were paying for the storage and now she is the only one to have access to our unit. We asked why they changed our key, her response was our unit was opened and they put a new one. They never called us, so we could check our unit if anything was missing. And she responded that they have had a lot of new employees and they forgot to note it in our account. But she knew what key to bring and open our unit. When she open our unit the lock that was popped out was there in clear vision, they knew and fail us tenants.

They offer free or 50% off to new customers and then very good rates going forward, but just as you get settled in, they will often increase your price. Only good for short term. We have been there over 2 years and just got increased again. We are paying double what new customers are paying. I would think they would give long term customers some kind of incentive for staying, but I feel like they would rather we leave, so they could rent the unit I pay $178 monthly for to someone else for $124. It's definitely time to find a different storage solution that we can trust not to constantly increase prices.

I rented a space from the Public Storage at 2700 Grant Ave location in Northeast Philadelphia from January 2022 until first week of June 2022. When I went to empty space out because I had moved away I found that mice or rats had moved into my space and basically destroyed everything in the unit. The manager at the time was right there to witness this event. I had their useless insurance on the unit as well. I reported this to insurance and that was the start of a long series of I don't knows, hang ups, transfers to different depts, and basically my being felt like they just wanted me to go away. Today is July 29, 2023 and as of today I have not been paid a single dime for my loss as a result of renting a storage area at Public Storage. I lost at least 4,000 dollars in belongings and they couldn't care less. I followed all the rules and they stiffed me anyway. Never and I mean never do business with this company!! Public Scammers is a more fitting name.

Management addressed my concerns and worked with me to find an acceptable solution.

Went to public storage in Madison Heights and asked the guy to hurry. He looked at me. Tossed my ID across the counter at me and called me a jerk. Then called the cops when he refused to cancel my order for my refund. Scott was his name and it is disorderly conduct to ask someone to hurry per Madison Heights Police Department Officer Shock 410.

My rent was increased over 70% in three years. We decided to downsize to a smaller 4'x5' unit. There is no description of the unit size other than 4'x5' but when we started moving in I realized things were not going to fit as we planned, because the unit is only 4'x4'4". That makes a difference of 13% of the space lost. That makes a big difference when you are trying to squeeze everything into a small space. They have a large sign that says WE CARE and says the District Manager's contact information is available in the rental office, except the on-site person didn't even know who the District Manager is. Her response was "they should take that sign down." I did get the contact information from the main Public Storage contact and left three messages for the District Manager with no response. ALL PUBLIC STORAGE CARES ABOUT IS THE MONEY THEY SUCK FROM THEIR RENTERS.

Rats, Rats, And More Rats! No Kidding! I would love to give minus stars... if these were rats instead of stars, I'd give 50... rats? Well... yes... considering rats had invaded my storage unit! I have been paying for that unit for 2 years. It is supposed to be climate controlled... I guess for Florida, 90 degrees is the climate... because that's how hot it was in there the day I went to empty my space.

I was put in a larger unit than I reserved even after receiving 4 emails confirming the reservation and forced to pay for a larger unit upon arrival. I was put in a unit with a defective door that would not close and they refused to move me. I was forced to leave my unit wide open 11 hours because of the broken door until I could get someone to help me as no one was in the office. I could have had all my belongings stolen!! First month free per their website, but I was charged 1st month as well as charged 2 months renter's insurance after providing proof of my in effect renter's insurance. The manager called me 10 days after I called her over 6 times leaving messages at the different numbers. Don't waste your money.

My belongings was sold in an auction. Before it was sold, I was charged for the entire month as as well as $125 in lien fees and 92 for late fees. The items sold for $130 and instead of using that amount to satisfy a portion of the debt, they decided to add an additional $130 to the balance as lien bringing lien up to $255, and pocket the money so that my balance was exactly the same as it was before the auction. What was the point of the auction if it is not reducing the debt?

These people are thieves. Before I went overseas my rent for a 10x15 unit was $220, a year later it is $447 an OVER 100% INCREASE. (Public Storage 3255 San Pablo Dam Rd, San Pablo, CA 94803). This is not a fluke. IT'S THEIR BUSINESS MODEL. DO NOT USE UNDER ANY CIRCUMSTANCES.

I am a disabled person who can't move around that easily, but Public Storage is trying their best to kick me out. They keep increasing my storage rent every 6 months by a ridiculous amount of money with not reason given. You just get a notification that it is increasing. How can a small unit cost the same as a large unit?! You can't talk to anybody about it and of course since they own the business they can do whatever they want. But this should not be allowed - it is wrong from an ethical point of view. Don't worry, I will leave, but I'll keep writing these reviews because I think it is morally wrong. Big companies get away with too much!

Worst mistake I ever made. Was induced by a $249 monthly rate for a 10 x 20 climate unit. Four months later they raised the rate by 27% to $316. I bitched and they extended the lower rate for 3 months. Still excessive. At this pace they can pass along double digit increases every 4 months. I can own the facility after a year. Not done complaining and have already written to NJ Consumer Affairs for price gouging as well as bait and switch.

The facility I use is well maintained. However, once they get you in, they will raise your rent 30% plus within the year and then another 30% or more shortly thereafter. They figure the hassle of moving allows them to gouge. You can complain and they may extend the existing rate after the first increase for 6 months. A rip-off to be avoided.

They charged me for another unit at another location then said they would credit me and didn't. Now my unit is in default and about to be auctioned. I'm a senior and don't have the money to pay again and have only been there one month.

I would not suggest this facility. I made a reservation here for my daughter's Toyota Camry to be stored for the summer while she is home from college. I called Public Storage and was told there would be no problem with the car fitting in the 10 x 20 unit. Well, as it turns out the gate to get in is not 10 feet wide. It is only 7.5 feet wide which means we can't get the car in without damaging the side mirrors. We made the reservation based upon this incorrect information - which according to PS allows them to charge us this $29 administration fee. Again, if they had not given us incorrect information, we would not have made the reservation.

They would not refund my money in an emergency. It had been only one day that I rented from them and they would not refund my money. I never moved any of my items there so why wouldn't they refund my money. They also have poor customer service. Never can speak to anyone. They treat you like they are money hungry. They are not helpful. They just want your money. Not a good company to do business with. I will never use them never again.

Rented a storage unit, PAID, couldn't get in. Code was wrong. Waiting almost a month for my money and they're coming up with all kinds of excuses. Didn't move in but I have a lock on the storage unit? I moved in my apartment on the 1st. How is there a lock a storage unit? IT will never happen again!

I've been a customer since 2019 and I have paid over $10K in rent and insurance. My 10 by 20 unit cost me close to $500 a month by the time I moved out this April. When I went to empty my unit, I found many of my items covered in vermin droppings and urine and even a dead mouse body for good measure. I filed a claim only to be told the insurance policy does not cover vermin, but they were willing to pay up to $250 to "cover" what I lost...Oh and I am responsible for disposing the vermin infested items that were a direct result of their lack of pest control. I really wish they told me that there is zero pest control before I signed up. I'm not sure if this is how all Public Storage properties operate but STAY AWAY from the public storage in Fairfield CT unless you want to pay a lot of money to have your materials damaged as was my experience.

For the 2 years I have rented my unit at **, & it has been a horrendous experience. As I am writing this, I'm moving my contents to a new storage facility, Cube Storage on 1300 East. I downloaded the Public Storage app so I would not have to enter manually the access code. It never works. When I bring this fact to the staff on site, she just says use the app.

I was forced to have insurance to rent a unit, my unit was broken into and Public Storage will not accept responsibility even though the break in was from the unit next door who gained entry to my unit from the roof. I had used Public Storage for many years, They increased my monthly storage fee 350% from when I first rented from them. No loyalty for on-time long term customer. DO NOT RENT FROM PUBLIC STORAGE!!

The rent on my unit is out of control. In 2022 rent went from $79.50 at the mid year to $121.90 by the end of 2023. That's a 53% increase from one year to the next. Services remained the same. Still had to search around for a cart.

I reserved a unit online and cancelled the very same day and they refuse to issue a refund of the fees they charged! I never took possession of the unit, never moved in. Whatever you do, DO NOT RESERVE ANYTHING ONLINE WITH PUBLIC STORAGE BECAUSE IF YOU CHANGE YOUR MIND YOU WILL NOT GET A REFUND.

We have had a storage here over the last 2 years. It is so hard to come here during business hours and get assistance! Today I sat there for over a hour and no one ever showed up to the office. They are quick to say, “We have to make rounds” or we have to check the floors but that’s just to deter you from the situation at hand. No matter what time of day you go, be prepared to wait! No one answers the phones when you call either. It’s terrible customer service.

Consumers should be aware of the aggressive rate increases from Public Storage. Contracts are only month to month so it is easy for the company to raise rates with 30 days notice. My introductory rate was increased after 6 months (23%) then again 6 months later (24%) and every 12 months after that (even during the Pandemic). My rate was increased by 144% over a 4 year period ($463 a month increase!). I spent a lot of time with the company to try and find a solution to the rate increases. The only solution from management was that I should move. So I did. Cut my rate over 50%.

The property manager drilled my locks off and stole from my unit. The adjacent lock. They hire anyone off of the street. No background checks or nothing. Don't let them see what you put in your rented unit.

I called today asking was my account in good standing and Ms. ** told me that it was. Then I was told by Ms. ** that she was going to lower my account back to what it was for the next 6 months, omg how awesome even though I didn't ask her to. I was so thankful for what she just did for me. I really do appreciate her because everything that is needed these days are going up in price and it means a lot to me that she just lowered one of my many bills. I love this location because I have never had any issues with anyone here since I had storage in 2016.

Overnight rate increases in amounts up into the hundreds of dollars without warning. My 80 dollar unit jumped to $412. I thought it was a computer error. It was not and they don't care about my inability to pay.

I don't know where to start! This place is amazing, super convenient to be able to haul your stuff in and out all day with great customer service. I am new to this storage thing, but man It's super close to my house and better than storing my belongings at my place! One of the employees there, her name is Angelica. She is a great help if I had any questions or needed any assistance with anything. She's always there making sure everything under control at Public storage picking up trash and things left behind from recent renters.

I informed them thru the app that I would be moving out on Dec. 30, 2022. I took off from work that day to indeed move out of the Public Storage on 11085 Walnut Hill Ln. in Dallas, Tx. In the over 6 hours it took for us to move out of the unit, clean the unit and move the lock, at no time did anyone from Public Storage show up to confirm that I was moving or had moved out. Later that night, I informed them that I had, as stated I would, cleaned the unit and took my lock with me.

I’ve been a loyal customer for years and have had gradual, reasonable increases to my monthly rent. For 2023 they’ve raised my monthly rent 20% (!) and refused to adjust it lower when asked. The online rep’s reply was, “Get a smaller rental unit.” This is customer service?

Please note: FIRST MONTH'S RENT IS NOT $1. I got my lease on December 18, 2022. I am thinking rent is not due until January 18, 2022. No, the prorated rent for January is due 14 days later, January 1, 2023. I was informed by customer service that if the prorated amount is not paid by January 1, 2023, they will lock my unit on 1/2/2023. I wish I had read the reviews before I rented.

I have never wrote a bad review but having went through this I just had to share, I moved my things out of storage half way through the move, the elevator breaks down so the movers had to move my things down 3 flights of stairs. I don't have a problem with the storage place but you should have elevators that work for commercial use, I have never seen this happen before, I ended up paying $400 more on my move because of the extra time it took for them to get stuff downstairs, that was very upsetting.

I chose Public Storage for my storage unit because of location, convenience, and a competitive rate. I have never had a storage unit. Everything was smooth. After 5 months I noticed my bill increased $60 a month for rent, almost 25%. Mind you, the current promotion on my unit is half of the rent I was paying. I was forced to rent a truck and get out and will never go back. Employees could care less. Company can increase your rent at any time for any reason. Just a bait and switch company and a horrible business model. I am moving to another storage unit company, paying a little more but do not expect ridiculous rent increases. I would not recommend Public Storage to anyone.