Public Storage Reviews

Great and convenient place to keep all that extra stuff that there’s just no place at home. Tim at the Public Storage in Getzville is awesome! He really works hard to solve all your storage issues. He’s so easy to talk to.

The beginning was easy to acquire with a $ 99.00 move in. That's the catch to lure you in. And I do mean lure. After the first 9 months, I got my first notice of increase from 99 to 120. The next 6 months another increase. 2025 I'm at 220. I have another storage unit in another County. I have been with them for 15 years/ I got my first increase on November 2024 in the amount of $10.00 for a 20x20 bringing my total to $120.00 dollars.

It took Public Storage over six months to fix the door that will open my storage unit. I had to complain in writing and in with state agencies on even getting it done. Most of the time I could not close it where it would lock. But the number one reason you should not rent here is that they will raise your rent price 40% within the year. That minimum deal you get, you get for just a month or two, it’s horrible go somewhere else. Within the Midvale, State Street, location, there are numerous rentals and I have checked on their pricing and they don’t even raise it annually.

I would caution anyone using a big name storage unit. Second one I've used and this one is horrible. They have bumped my rates twice in 6 months to the tune of a $140.00 increase. This place sucks bottom line.

I am appalled at Public Storage service agreement. I am renting a storage unit, got it in Dec 2024 for an online price of $108.00 per month. Nothing was ever mentioned that they can go up on your rental fee anytime they choose to. So I got an email telling me in Feb 2025 my new fee would be $159.00 a month. WHAT! I have never renting storage and they go up on the fee like that due to availability they said though they are giving a discount online for the same unit for $91.00. That is just bad business in this economy or anytime. I will be finding a new storage company or just sell or give my items away that is too much a month. I was also told they could go up again in another 90 days if they need to. PLEASE be careful before you rent from them they are slippery characters.

Like many others have commented, this is a bait and switch game. They get you in with lower rent and then they steeply increase the rent once all of your items are moved in, making it hard to move. Do not bother. Find an alternative.

Avoid, it's a rip off business model. They get you in at a price (for me it was 180/mo) and then will consistently move the rate up (after 2 years it was 340). So it almost doubled. When I called to try to get a fair price restored, first they made me play phone tag, and one even refused to talk to me at all without a "security code" which I didn't have. The ones that would talk to me claimed that they had to increase costs to make money, etc. Nobody would help me, I always "needed to talk to someone else" or "that's just the way the storage business works, too bad".

I met Josh through darts so when I needed a storage unit, I went to him... He is very good at what he does both in darts and thankfully Public Storage. I needed a ten by ten to start with but when the house sold, I needed a ten by twenty. Once again Josh talked me through the options making the move from one unit to the next smooth.

Public Storage bought out the privately owned property at 8100 S Main in Houston, TX. No notice of the purchase, no readily available information or lease documents, frequent price increase (Nearly 100% in 15 months), extra fees and in February 2025, I was 20 days late on rent (not typical). In excess of 20 calls, sometimes 3-4 per day and countless emails and texts. Have had this unit 6.5 years prior to PS buying, for a total of 7.5 years and they act like I am a deadbeat thief, while they are the ones that have raised rent, charged questionable "extra fees" and really provided no service beyond what benefits them. I suggest Public Storage be avoided; there are too many other choices out there.

I have a unit in Rochelle park NJ. The gate not working so it’s open 24 hours and the couple of days I saw a guy there sleeping in the bathroom and I left and go back. After like 10 minutes I saw that guy in his way to use the stairs and go upstairs. And it’s very easy for him to break in to any unit and when he saw me he ran away. And still have the same problem and didn’t fix the gate. They should have a code on the main glass door to enter the building.

I chose to vacate my last remaining storage unit when they raised my rates, AGAIN, demanding $770/month for a 10x15 unit. The current advertised rate is $232/month. I rented a larger storage unit at a different facility for less money. I advised Public Storage I was moving out. Staff at the location saw me moving out. I have receipts from the new facility and the moving company confirming I moved out. Not being an idiot, I turned off the AutoPay. I didn't trust Public Storage to NOT try to steal money from my account for a storage unit they knew I no longer occupied.

I recently had a fantastic experience with Public Storage location at 3950 Five forks Trickum Rd SW Lilburn GA 30047. Thanks to **. ** was helpful and provided all the information I needed upfront. What impressed me the most was her prompt response and willingness to go the extra mile to ensure my issue was resolved. She made me feel valued as a customer and provided clear communication throughout the process. ** understands and truly cares about her customer’s needs. Kudos to **.

My only recommendation is don't go near this company and never provide a credit, card, debit card, automatic payments. Non-responsive customer service regional manager never responds to emails. I regret the day I walked in. Wish there was a Zero star.

I recently applied for a job at this company and was invited for a property tour. During my visit, they even asked me about my availability to start. After discussing my schedule, I waited for further communication. However, the following week, I received an email stating that they had chosen another candidate. I believe it's essential for companies to communicate more effectively to avoid wasting candidates' time, especially when positions are not genuinely available. This situation reflects poorly on the company's professionalism.

Just wanted to share my great experience with the Public Storage property on Draper Drive in Fairfax. This is a beautiful and very well maintained facility. The on site managers that I have spoken with (Errol and Jay) are pleasant and very helpful. I really appreciate that I accidentally left my unit unlocked and I was given a call by Errol. Excellent customer service. Thank you. 😊

Hello Durham, NC!!! Whether you're moving or you just need somewhere to safely store and protect your possessions Public Storage located on 3530 Wortham St. has been "Worth" my time! As much as we (spouse and I) absolutely dread moving, relocating and still trying to balance life itself, I truly admire people with a genuine down to earth demeanor. ** at Public Storage in Durham, NC checks all of the boxes as to what a customer generally should receive when they are looking for businesses to share their experience. Kind, Informative, Multi-tasking (**)... No matter how busy or unoccupied the front desk was, she greeted all customers with a smile and her goal was to ensure each customer was informed, satisfied and left with options based on their specific needs! Thank You ** for your support, assistance and reassurance that our possessions are in good hands! ** Family

The exceptional customer service at Public Storage, located at 11 Leon Place in Stamford, CT, is consistently provided by a representative named **. She always follows up on issues with a return call and ensures positive results.

In order long terms customer, with my experience, never come to public storage again in future...I've been their customer for almost 3 years at Veterans Memorial Dr Houston TX, unit D44, from the beginning about $165 bucks/month...then they increase the price every 6 month, it's going up faster than you pay for your car, it's went to almost $300/month they charged me monthly now after 3 years stay with them...and yet, the other trouble they gave me, they always stressful me by scare me to sold out my property by in auction for my 1 month late payment, even they charge late fee $45 buck per late payment (more than you have to pay for your vehicle late payment, just for a unit rent from them).

Sidewalk in front of climate control building is tore up which caused me to fall twice trying to move my items out of the unit. Was told by agent a week prior to moving out that if I removed all my things the 1st or 2nd day of the month I would not be charged a full month of usage, it would be pro rated. On the 6th of the month I was told I did have to pay the full balance on account which would be a full month I will not be using the unit. Would not recommend this company to anyone.

I had chosen Public Storage for the convenient location and price, this was in November of 2023. Since then they have raised my rent 3 times without any notice at all!! I am now paying almost $200 a month for a 10x10. Also the light above my unit has not been working for an entire year! I have made more than several calls to customer service and even spoke to the manager in person and it has still not been taken care of. Worst customer service ever!!! I will be looking for another storage space very soon and definitely would NOT recommend these people to anyone! Awful, very disappointed. Seems very deceitful and dishonest! Also the light abo

Review: Outstanding Customer Service Experience. I had an excellent experience with the customer service team. From the moment I reached out, they were attentive, professional, and genuinely eager to help. The representative was knowledgeable, patient, and took the time to address all my concerns thoroughly. What impressed me the most was their prompt response and willingness to go the extra mile to ensure my issue was resolved. They made me feel valued as a customer and provided clear communication throughout the process. It’s rare to find such outstanding service, and I truly appreciate the effort they put into making my experience smooth and hassle-free. I highly recommend their customer support for anyone in need of assistance—definitely a 5-star experience!

So I live in Colorado but I have two storage units at this facility in Plano, that I have had for several years. They called me about a month ago telling me that the unit next to mine had water damage and wanted to know if they could cut my lock to see if my storage unit had any damage. I said yes of course!, and please let me know as soon as possible what you find out. I was ASSURED that they would absolutely do that.

My unit on 932 interstate 30 Garland Texas.. Was broken into in December. My lock was cut and replaced with a Public Storage padlock.. I lost upwards of $15,000 of my property, my mother's and brother's ashes as well.. It was an inside job and they are attempting to cover it up... they do not let me view the CCTV surveillance tapes..

Doesn’t allow prorated rents. You will pay full amount for the whole month even if you use the space for 2 days. I was storing my stuff with them for almost 5 months and they are charging me for a whole month because I moved out on the 3rd of the month.

I have a unit in Pensacola Florida on Plantation Road. I Paid my Jan Rent Feb the first which is normally 175.00 and they say now the total cost is 495.00 and that will include Feb rent as well. However I don't need rent paid for Feb because I want my things out of there.

Miranda really knows how to do her job. She answered all my questions politely and she was very helpful. She sure knows how to make someone smile that is having a bad day. I would highly recommend Miranda to any storage company if they ever needed a employee to cover someone else shift.

Jessenia and Hanna were very big help. Very professional. I appreciate both of them of their help.. Thank you.!!! Great job!.!! Safe place to have your belongings. If there was a question they would answer very professional. Tyler has a great team.

** was very helpful at the 1730 Pinellas Ave in Tarpon Springs unit. I called him over the phone and there was very little wait time and he solved my problem very easily! I would recommend them to everyone!

I have rented from Public Storage for 10 months and my rent has increased $444. They say you receive a discount in the beginning but they certainly gain it back quickly. An increase in rent by $444 is crazy wrong. Think twice before you rent here.

Rented a 5X5 unit in Sept. for $39. Got a email saying it's going to be $52 in March. 40% increase. Their website support chat never gets through to a real person. Says to try again in a few minutes. Phone numbers only take messages. Tried the "I want to rent storage" option in the phone menu so I got a real person. She transferred me to customer service where I was on hold for 6 minutes. Finally got a guy that after a short conversation said he thought the system might delay the increase for 3 months. This is their business model as I received a generic text and email explaining it within 2 minutes. Other reviews here say they raise rent 40% after 4 months then 15% and 25% in the next few months. By the way, the $13 credit is $2 less than they raised it in the first place.

Extremely disappointed in our experience at Public Storage located at 10801 Katy Fwy Houston Texas. A number of units were broken into on or around 12/16/24 (without anyone management on the property they gave us time frame of 72 hours). We went over after we were called and found our unit had been ransacked looking for valuables. The front door (parking lot access) was busted open BUT the access door to the first floor units was not... same access code - 1st RED FLAG.

They start you off lying and saying pay $1 first. That’s how they reel you in. Then I started paying $113 a month then they had the nerve to raise it to $151 telling me that I have to start it January 1. Now it’s still January and they raise the price again to $195. This is really ridiculous. This is how they get people they take advantage.

2023 Schmale Rd Glendale Heights. ** is very polite and helpful when she is there, the walkways have no snow on them and are always salted. She does an excellent job the office and loading zones are always clean. As well as the bathrooms. Thanks for all your help, **.

This place has THEE WORST PROPERTY manager, the carts are always broken and the sliding doors makes access limited!... The longer you use a unit the MORE they charge and customer service? Forget it! The only way you can speak to a human is if you're getting a new unit! And they said they price for the demand there is literally a second location down the street. How much "demand" do these two places require? I guess 250 dollars worth a month! They are a disgusting company!!!

We moved from Europe to the US and needed extra storage for a couple of months. Our storage unit got broken into and our collection of antiques which we gathered for over 25 years was stolen from us. They also took boxes with family pictures and unique art pieces by my late artist grandfather. The insurance Public Storage offered is useless as they need receipts which we don’t have for antiques that have been in the family since 3 or 4 generations. When I asked the receptionist if we were a unique case, he answered we were the 4th robbed box in a week and there was a plague nationwide.

Problem with website description of unit and customer service for 151 Handover St., Peabody Massachusetts. I Stop by to look at the space I wanted to rent to confirm it was what I wanted. During business hours no one was there. I stopped by three times from 10:00-3:15 and left two messages to call me back about questions about the space. I also called the main Public Storage to help me complete the rental and they said The system wouldn’t let them complete the booking and I had to do it in the Office or online. I was moving my daughter‘s dorm stuff so I had to go ahead and book online because no one would call me back or was in office during business hours. The space is misleading. The Description of a space says ceilings of locker maybe lower than typical units. It says it has elevator access but does not mention once you use the elevator to get to the space. You then have to climb at 10 foot ladder to put stuff in the unit.

I am writing to express my extreme dissatisfaction with the escalating storage rates at [Your Local Public Storage Location]. Over the past four years, I have consistently paid my rent on time, despite facing significant financial challenges while serving on overseas missions. Despite my consistent payments, the monthly rate for my 10x25 unit has increased dramatically, from $217.80 to the current $366, with a proposed further increase to $422. These exorbitant increases are unsustainable and financially burdensome, particularly now that I have relocated to North Carolina. Furthermore, the lack of adequate security at this facility is a major concern. The prospect of losing all my possessions, including irreplaceable family heirlooms, due to an unforeseen inability to keep up with these escalating costs is deeply unsettling.

Angie is the best! She is such a delight to speak with. She answered all my questions and was so courteous. I received a call earlier in the day from a lady named Carmen and she was not in any way as helpful as Angie was. She was quite rude when I proceeded to tell her I was told something different than the info she was providing me and she rudely repeated herself and hung up. I wish ALL the customer service agents were as respectful as Angie. She truly made a negative experience into a positive one.

I rented with Store Ease and had a great experience for one month afterwards was notified Public Storage owned the facility. Still pretty good although small things like doors were inoperable or moving carts missing. My biggest gripe is that no one answers the phone or calls back. I’m displaced due to Hurricane Helene but can’t wait to vacate this unit. Very displeased.

Scammed by Orange Door insurance and Public storage. I purchased new furniture for my upcoming house I closed on and during the transition from Apt to house, I bought new furniture and put it in my storage to save space in my apt. Rodents managed to make way into my storage, damaging my new mattress, sofa and Ducati. The manager at public storage ignored my calls, voicemail, the appointed adjuster never calls back. Well, good thing is that as an actor, ceo and Retired senior leader in the Army, I reached out to the local media and I am going use local news to cover the story. Let's drive make this public since they don't want to be held accountable and they do not want to pay.

Easy to set up a unit but the exit has been a horrible experience! Vacated in December with end date of 12/31/24. Did exactly what I was told to do - use app to put move out date, remove contents, leave lock off, and leave door open. January I get a call that I haven't paid my bill, told her I had moved out and done what I was told to do. Couple days later another call and told that my unit still had a lock on it.... Told her not my lock! Today after many more calls, voice mails and messages left with no success in getting this issue resolved I get a notice of default. Again I get on phone trying to reach a human and told the same thing that it would take 48 to 72 hours to see what is happening and they'd reach out to the district manager - I've left several messages for him also on the number he gave me when he gave me instructions for terminating the lease.

When I found my little 5’x10’ storage unit for less than $200 monthly, I was so happy. In December 2022, I was forced from my home in a terrible divorce, and all I had left in the world would fit into this tiny locker. In fact, there was room left over most importantly, wise my racing wheelchair that was given to me so that I could compete at the Olympic level as a para athlete. Since then, my rent has gone up for that little locker from less than $200 to nearly $300. Recently, the firestorms in L.A. County forced me to evacuate from my transitional housing unit at West Los Angeles VA Medical Center. Now my living situation is even more tenuous than it was in December 2022.

I stopped by Public Storage January 16, 2025 and Dee who is the Customer Service Rep in Apex North Carolina is the most helpful and nicest person I have met. She always shows consideration and cares about what all customers need. I will continue to do business with her and the company in the future.

After an extensive search for storage facilities, it satisfied me to find a storage place in Miramar Fl, not only the location the cleanliness but very important the customer service that provided by Mr **. He took the time necessary to show us various units to make sure which one fitted our needs, by far Mr ** is an asset to Public Storage.

Great experience - great customer service. Very attentive to my needs as a customer and great management. All around 5 stars by Karola in Davie. Very happy - Would Recommend to anyone needing rental space.

The initial service provided by Mike was cordial, professional and helpful. He showed us the options for storage size and packaging material. He also provided guidance to set up our account with the App and Online. He is friendly, professional and constant support for our storage needs. He gets a five!

I’ve been using Public Storage since 2020. My rent was 97.00 a month. However now it’s 2025 and my rent is 410.00 a month. Yea I’m surprised they're still in business. Also they will raise your rent every 90 days. Be careful.

I rented a storage unit from a location in Durham, NC, which at the time was a brand new facility, and all of my things got ruined. The facility is all indoors, however somehow got a leak in my unit and all of my things got covered with mold!! I had to rent a storage pod due to obviously not being able to put the items in my house, so I was not able to empty the unit until the 2nd of the month and they are trying to charge me $511 for the month (in the beginning was $250)!! I would have had my things completely moved out the week before if they weren't covered in mold!!! I will never do business with this company ever again!! If I could rate it a 0 I would.

Antoinette ** went above and beyond for me tonight. She stayed beyond her time to leave work. She made sure I got clear directions to the facility and helped me when my app wasn’t working to access the gate. She informed me my storage did not have a lock and made sure I had one that fit before she left. I had anxiety as I live out of town and hoped to hear or talk to an actual person. I’m so grateful for her!

As a loyal Public Storage customer since 2017, I am extremely frustrated with the lack of professionalism I experienced with property manager Miranda. I formally complained about her behavior in March 2023 when she refused to answer my questions and spoke to me in a condescending manner. Despite promises from corporate that my concerns would be taken seriously, nothing has changed.

Everyone experience and expectation are different in many ways. But no one ask for a LIE‼️Public Storage is Not recommended for no one. Ridiculous prices increase and PLENTY of UNNECESSARY hidden fees. The staff and customers services representatives included District Manager is THE MOST AWFUL MANAGEMENT to be in be business. They are liars and they have the most deceitful representation of Public Storage brand possible!.

I am writing a warning to anyone on a budget not to use Public Storage. They use a month to month contract and use this as an excuse to I raise the rent every 90 days so do your homework. They are a scam.

This is a horrible company to do business as they lure you in with a competitive price and then in a few months they will increase rent by over 50%, Then you are stuck at that rate and if you are a long term renter they will increase you to 300%. An agent that worked for them told me that they get complaints all the time and in fact they put in their notice and was leaving the company for this particular behavior as this is what they plan on doing to all customers in hopes that the customer cannot pay and they will then end up with items in the unit to sale them and the company makes even more money.

Beware... I had my items stored at a Public Storage Facility and the roof had a water leak that got into my unit and caused black mold in a lot of our items. I took the insurance and I and working through the claim, but I was told by Sedgwick the insurance carrier that they will not dispose of or pay for the disposal of the items, that is up to me. I explained it had black mold and did not want to risk my health but they kept the company line they only replace not dispose. Logically I did nothing other than store my items with what I thought was a safe facility, to not handle the disposal of the items ruined under their care custody and control is just bad business... BEWARE!!

My biggest problem is they rip you off in the end. My bills due every 1st of the month, but I'm leaving in the middle of the month. I called to ask if they can cut it in half since I'm only will be using it for half a month. But even if I'm moving out on January 1st I would still have to pay the whole month. That is completely highway rip off. That's not fair to people who are poor and trying to get their life better. They cut the locks off that you buy from them that are expensive before your time is up, they should do it after the fact. The place is a joke. It's ripping people off 100%. My unit is in Mount Clemens Michigan off of Groesbeck Highway. I don't have a picture of the receipt that's why I'm telling you the location of the place.

Do not rent from this company!!!. Public storage will offer you a low introductory rate and once you’ve moved your belongings into your space they jack up your rent a ridiculous amount. My rent was increased 43% after being in the unit for only five months. When you question the excessive rent increase they basically tell you if you don’t like it you can move out because we have other people who want this unit. The customer service representative is beyond rude.

We started off with $50 monthly contract on a 5X10 then informed few months after that the price went up to $119.00 due to economy. We stayed with them for 2 years and always paid on time. Upon vacate our storage was full on rat droppings. They should of spend some of the over charge rental fee on pest control. I writing this to keep all future customers alerts on our poor experiences. Would never recommend public storage to family, friends or anyone. I would give half star, but that's not an option. It all starts with poor management.

I had called to ask about a product you might sell. Susan ** not only assured me they had the 2 items I needed, she also had them at the register when I arrived. Great customer service from Susan. The building was very clean. Would definitely store my furniture there.

I have an existing unit at the Inver Grove Heights MN location. I needed a second unit. My existing unit was **. I was on the phone with a Public Storage representative. I asked if there was another locker close by. He said, "Yes unit **." I took it. Did the rest of my stuff to secure it. Put my 12 guitars in unit **. Put a lock on and left. Came back 6 days later? Lock cut off. And a orange Public Storage lock on it now. Went to the manager. She said it wasn't my locker. She said they took the guitars out and threw them in the dumpster. And they were destroyed! I could barely believe what I was hearing. These guitars I've collected for 4 decades gone! I filed a police report. They said whatever they find in any unit cannot be used, destroyed or given to auction within 30 days.

I rented a unit from Public Storage about a year ago and am grateful for the availability at the time. The previous manager, Susan was GREAT! Knowledgeable, polite, etc. However, since she's been gone, I've had my lock removed on the 11th of the month, when I was 10 days late!! That costs me $22+. I'm being threatened with a lien and I'm not even 30 days late. I'm a sr. and I'm on a fixed income. Things come up sometimes, I have gladly ALWAYS paid whatever I owed, but being threatened with a lien when I've clearly communicated I'll pay my balance and empty the storage room on the last day of the month!! These people are rude, money grubbers and I will NEVER use them again!!

Two nice ladies work there, but I needed a small storage. I don't have much of anything. First she said it was 18 dollars for my unit then somehow or another my bill was close to 90 dollars for a 5x5. I paid. Went to check it out. Well they rented me a used, distorted, messed up flooring celling,! Ok so went back up there. She charged me 20 more dollars for a 5x10. Too big for what I had. So what was supposed to be at least 20 or 30 at the most included the lock I had to pay for 100 dagburn dollars for a 5x10!

One of the worst “customer service” experiences I’ve ever had. If I could rate “0” stars, I would. This company is totally screwed up & no one returns phone calls. If you have no other storage option, then by all means DO NOT sign up for auto pay — They will charge totally unrelated amounts. They cancelled my 1st reservation — Why??? Nobody knows. They’ve closed access to my space and I don’t owe them anything. Horrible website. Buyer beware.

Brea Security Public Storage office is so clean & smells fresh every time you go in the office. The bathroom is always fresh & clean. The last person in the office made the office smell like drugs. You could smell the smell before you walked into the office. I hated to come to the office. Now is it so clean & fresh & organize. The staff is pleasant. The experience is a thousands Better. Julie

Do not go with Public Storage. Total RIP-OFF. They've raised my rates to where I'm now paying $155 a month for a small 5 X 5 space. Not even climate controlled. They only thing Public about Public Storage, is that they are a Publicly Traded Company on the Stock Market, who obviously only cares about making their shareholders happy....

This was the worse customer service I have ever had. I had issue with payment. They have kept me as I’m on Past due yet the payment isn't due till January 1. I can’t even get ahold of someone. I have called repeatedly. I had an issue before the first month was even due and it seems as if they just want to take my possession and sell it because I can’t get hold of anyone to resolve the issue. I have nightmares because all that I own is in this place. I’m scared all of my furniture and possessions will be sold. When I call and actually get ahold of management I’m told, "I don’t know. Call corporate." When I call corporate I’m told to call property management. I haven’t even been there a month and it has been personally a nightmare.

Here we go. I contacted public storage to store my Dodge Challenger for the winner. Because I live up north I contacted Public Storage. Because I wanted to do some price checking with other companies. He gave me 3 different quotes for 3 different public storages. They were close to where I lived, not knowing that he had set me up. For holding the storage, I worked 12 hour shifts, and I had public storage calling me constantly. About putting money down to hold the storage. That was a nightmare within itself, I finally end up getting the storage with. These guys are clearly crystally clear, told the man I have a Dodge Challenger. I was storing for the winner. I need an indoor storage.

STAY AWAY FROM THESE THIEVES!!!! Without notice they JACK UP THE PRICE- I started paying $407/mo and WITHOUT NOTICE, within JUST FIVE months they are now charging $568!! WITH NO NOTICE WHATSOEVER!! Ridiculous! I’m so disappointed- they do not return phone calls or staff their office. I left the manager at this location, JENNIFER, TWO VOICEMAILS and NEVER HEARD BACK!

PS 19th Avenue/Union Hills. TERRIBLE customer service. Requested repeatedly a replacement for burned out light in my unit. A YEAR later, still nothing. Requested 7 months ago, 5 months ago, three weeks ago the door seal be repaired, still nothing. Last week, I asked for a manager and was told not in, never in, yet they advertise "This Public Storage also offers the benefit of an on-site manager who lives at the property". Asked for the manager's telephone number and was told couldn't give out. Received January's invoice which reflected a price increase of $63/month!

Worst storage ever. They broke door to storage and no one is available ever. I can't get access to storage and they're refusing to lessen my bill either. They don't work with you. They work against you. I don't recommend Beneva Public Storage.

28025 and 25867. The manager of these two stores Jovett ** is always caring, nice, professional, very sufficient, on time, reliable, capable and goes out of her way to help each and every customer there. Every time I go she's very pleasant, honest, a joy to speak with and handles my account with professional skills. Wish there was more reliable people who are willing to be nice and honest and true as she is.

I have come to this facility four times this week and no one is ever in the office. I called for today's office hours and was told that they cannot guarantee there will be an employee present during office hours. On any day. There is a number to call which ultimately leads to a property manager who NEVER calls back. If you beep your lock clipped, they only help you once a month. I had to pay for a locksmith. The employee today showed up 20 minutes late. There were 4 customers total who needed help and two left of frustration. Horrid customer service. Store here at your own risk.

I used Public Storage twice located on Fruitridge Blvd in Sacramento, CA. Both times I got a discount rate, so the price was affordable. The premises was clean and the players were very helpful and courteous.

Terrible customer service just now when I messaged to ask about this December 2024 payment email from CubeSmart instead of Public Storage. We’ve been renting a space here for years via autopay and out of the blue, with no email communication I can find, it seems this place got acquired and a new company is asking for payment. Messaged the online agent and they basically told me there’s nothing they can do, they don’t have any of our account information anymore, and to go talk to the new company about my account.

After renting multiple units for over ten years, and numerous on-site managers, Public Storage is fortunate to have found Thomas, a very bright, caring, exceptional and knowledgeable manager. Thomas understands and truly cares about his customers needs. Kudos to Thomas. Barbara and Richard N.

I rented from Public Storage 13 months ago (10/23). My rate was a promotional rate of $67/mo. In April 2024, the rate was increased to $95/mo. Okay, I had been anticipating this. Promotions don't last forever. In late November 2024, I receive a notice informing me that on 1/1/25, my rate will be $123/mo. Payments have always been by AutoPay, so I have never been late. I don't feel the need to visit my unit very often. Several months passed before I went. But when I did, my gate code was not recognized. I saw the info regarding downloading the app for easier access. I downloaded the app. This didn't work. No internet access was the culprit. I called the office for my location. Was told (via a recording) I had reached a different location.

My property manager Meadow made my transition stress free and effortless from beginning to end of the process. She walk the facility with me showing what units were available and offered me a unit two numbers from my old unit which was so convenient when moving from one unit to another. Meadow was kind, informative and pleasant. Thank you Meadow for making my day.

Expect no good parking. Only two load zone spaces. Expect a long wait for the elevator. Expect the Manager to Never be onsite when you're there on the weekend. Expect to not get help with your lock to the unit even though you are now paying $400 a month for it. Expect to wait in line for the ONLY ENTRY DOOR. Expect to punch in your code twice to get to your floor. Expect to get a unit as far away from the elevator as possible. Expect to have your rent increase by 25% per year. Yea. Expect to spend 8 hours clearing out your unit. The elevators are slow.

I rented a unit for 14 months. From day one I couldn’t open gate using the app. Talked to the office at least 20 times. They never fixed the issue. Your complaints are ignored and brushed aside. When you push them enough they will tell you to talk to the district manager. Who will only make excuses for them and brush you aside. Don’t rent at this location.

I've had this unit since 2023 and for a year there was no problems and the old manager Jennifer who lived on site was awesome. But now the two men who run it I've complained several times that the climate control is not controlled. Someone keeps turning it up to about 78 and it's Florida. If I wanted humid I'd get a cheaper outside unit. Now my things have mold on them and I had bugs and was told to take care of it myself. So I decided I'm going to vacate and I get a attitude saying, "You still have to pay your bill." I moved in late which prorated and I am allergic to mold so I couldn't vacate right away and I also had to make sure I was taking verminates and bugs and anything else with me.

I have been with Public Storage on 3409 US 70, Durham, NC 27703. This location is convenient for me. I never complained when they go up on my unit, I pay my bill online on the link, I have a problem because I never been behind on a payment. I had an issue with my bank. I made a payment, didn’t go thru and to repay the invoice which it is still the same month November. They cut my lock and padlock my unit, I had to purchase new lock. I called, spoke with two different customer service rep which both gave me wrong information, had me sitting in the front place on Sunday morning 9:30 to 10:15am to find they didn’t know if someone was coming to open the unit. 2nd rep was worried about my licenses # for I’d that don’t even match.

As a relocating medical professional with an ER doctor background moving from Florida to North Carolina, I experienced a rather unsatisfactory interaction with a Public Storage customer service representative, whose demeanor was unfortunately less hospitable than one might expect from a company operating within the service sector. Despite my clearly communicated requirements for a storage solution suitable for a Jaguar vehicle & personal furnishings, the CSR's tone was marked by a discernible sarcasm when addressing a minor error in the provided zip code. This individual proceeded to question the operational status of my vehicle & its registration, seemingly assuming an authoritative stance that felt both unnecessary and disrespectful.

The rates continue to increase and are becoming more than I can afford. The Johnson Creek storage was an Extra Space Storage when we moved our belongings there and was reasonably priced. As soon as Public Storage took over the rates went up and continue to do so. I will be moving my belongings elsewhere as soon as possible.

Worst place to put your stuff. They change price after couple months from 34 to 56 and now I moved out the 31 and just because I get in the 1 of the month to see if I forget something they want to charge me 17 dollars.

I’m writing to acknowledge Kiki on her loyalty & dedication to the company upon my visit to make a payment. She was very well spoken and extremely helpful. You guys are so blessed to have an employee of her caliber:: ELMWOOD LOCATION/METAIRIE. My name SAMUEL **.

I purchased a rental unit online and received all the confirmation for the unit and gate codes, but upon entering the main gate, I was unable to access the building with my truck full of stuff. I tried calling various customer service numbers but with no avail, and I could not extend the truck rental over the weekend. I ended up having to buy another storage unit to get my stuff put away before the truck rental ended.

Do not rent from this company. You will never deal with a person. Everything is automated and you can't get answers. They continually transfer and get hung up on. They raise prices after a couple months and you have to fight with them to move.

Do NOT rent with this horrible company. They will increase your rent multiple times without any explanation or reason. Also they charge you for THEIR insurance & don't inform you on purpose so they can collect a late fee. Their business practice is deplorable.

I moved into the location in Sept 2021 and my rent went up the following month. They raise the rent every Oct which is something they neglect to inform you. In 3 years my rate was $90 to now $165. Now I have to take the time and money to find another facility as well as hiring movers. Never again. If you can avoid Public Storage please do so. I had used them in the past and they were terrific but now never ever again.

I started using their services in September. They seemed like they were good, friendly people but once moving in I was told one price and then it changed so I moved out on the 11th of this month. I let them know. I called to get reassurance about the prorated price been that they took a full payment on the 4th and I was out on the 11th. The lady I spoke to told me no so they still trying to charge me from the 12th thru the end of the month. Unacceptable because I’m no longer in your unit. I wouldn’t recommend them to anyone 'cause that’s considered stealing in my book. how you going to charge for service you no longer rendering.

I rented a 10x30 storage unit when I moved to a new state to store my stuff until I found a new house. I scheduled my move out more than 30 days in advance and was just called and told that they would be charging me for the full month even if I move out in the middle of the month. So unless you are planning your storage to be around when they bill it it's not worth it.

Beware!! I was totally scammed by the place I rented in Florida. It's company policy they told me. I rented a 10x15 and was told the rate I pay for the second month "won't likely" go up for at least 6 months. First month was $1 plus some fees so here's how it went:

No customer loyalty. They'll just keep raising your rates. I don't think they care about you as a person. They just care about your money. I have dealt with them for a long time and it's a constant pain dealing with another rate increase.

Kelly is amazing! Top notch customer service. Thumbs up all across the board! All the other storage places. Will refer to my friends and family and definitely plan on keeping my business with Public Storage on 74th!

When I initially rented my storage space, I specifically asked, "How long is the rate good for?" The representative assured me, "As long as you rent it." I knew to be skeptical, expecting eventual increases, but I was recently hit with a 20% hike. After doing some research, it became clear that this increase wasn’t random—it’s part of their business strategy. Moving to a new unit would cost even more than the increase itself, making it financially impractical to leave. These companies know this; once your belongings are in storage, they effectively have leverage over you. If you don’t pay the higher rate, they can lock up your unit and ultimately auction your items. Moving out is possible but costly, and their pricing model relies on most customers opting to stay despite increases.

Don't use that storage company. They have, so called, special deals, but it's just a gimmick to attract customers. After 5 months from the date you signed contract, you rent rates will be increased up to $20.00.

No managers are ever on site. No phone # leads to a person. And chats are useless. I've been renting for only 15 months and my rent has gone up almost 65%!!!! This last month I was not notified and they increased my rent by 35%.

Will NEVER use Public Storage again. I closed out my storage unit the morning of November 2, 2024 and that same day a payment was processed for $255.00 for the NEXT month. I spoke with a customer service rep and was made aware of the 'No Refunds or Prorations' in the rental agreement and am absolutely not pleased to find this out. I also had mold on multiple boxes in a climate controlled unit. I gave business to Public Storage for over two years with on time payments always. Bare minimum.

Increases in my monthly storage fees, in less than a year, the most recent of which came without any notification. Each time I tried to appeal these hikes, my requests were denied as if it were standard procedure. I lost access to my unit through their app after just one day, and on November 2nd, I found myself completely locked out, needing to engage front desk personnel to regain access, which was both frustrating and inconvenient. In light of these issues, I have written a detailed letter with supporting documentation addressed to the New Jersey Attorney General’s office. My experiences have convinced me that this storage company should be avoided at all costs. I truly wish I had been warned before entrusting them with my belongings.

Buyer beware with this publicly traded company. You can only pay month to month with no options of signing a lease. The rates will never go down and every three to six months expect an increase. They are buying up as many independent spaces as they can. My suggestion - call around first to see if you can lock in a lease with any other company as there are many. Use Public Storage as a last resort as they are traded on the stock market and have to show a profit for their shareholders. My rent nearly tripled on one unit in one month so I moved out. Buyer beware. Do your research. It will pay off.

I have been a customer of Public Storage at the 43rd st. location in Kent, Washington for 3 years. I have multiple storage locations across the country. This location has been, by far the worst. During the 3 yr period we were broken into twice. The third break in occurred the day before I moved out. This time it was the main office. During our time at the location, management was chronically not available, I placed a combination lock as I have employees from different locations flying in to use the materials stored. The staff cut off my lock and told us it would be 48-72 hours before they would show up to unlock the lock they placed on it. In 3 yrs our space rent for a 5x5 went from 95.00 to 199.00. Avoid this location to save yourself serious inconvenience and extreme price gouging!

Steve at Public Storage was the best EVER! We were directed to 2 storage facilities by customer service in the wrong location and charged 2x the price for our first time storage unit. It was impossible to get help to correct the mistakes by customer service. But Steve at store located in Skokie 8050 McCormick stayed over his shift to resolve the issue. I can’t say enough about him. His patience, accuracy and efficiency was outstanding. He took really good care of me and my friend who was upset about how we were handled. Steve really turned things around for us. He took his time to explain things and we had no more surprise charges. He also was able to refund our money and everything was so much easier to access online thanks to him. There should be more people who work in customer service who have the quality and skills that he possesses. You are really appreciated. Thank you so very much Steve.

In May 2024 I rented a storage space at the Montgomery, TX Public Storage in Montgomery, TX. It was an advertised special discounted price with no end date published. Before reserving the I called them and asked how long would they honor the special price. I was told it would continue at least a year and probably raise a small amount after that. With that assurance, I made the reservation. Although the contract stated that Public Storage had the right to raise prices when they desired I was told my discounted price would last a year.

So I've had this unit for more than a year and the associates here are always polite and helpful. The process was sure easy and convenient. There are two young ladies that were outstanding unfortunately I only remember Terry's name but the other lady also has a short haircut. The people you all pick make something hard easier. I really appreciate you guys and will definitely be back as needed and recommending the w117 location for storage. Thank you!!

I rented a storage unit from Public Storage - got to the unit although there are no maps to the units and multiple buildings. Finally found unit, unloaded cart and looked for lock I had paid for and there was no lock!!!! I had to load all items back onto cart, back into my car and now will have to go back again tomorrow!! Terribly inconvenient, poor customer service as I called multiple times while on property before 6:00 p.m. and no answer ever. Totally sucks!!!!

Major rat infestation in one of their locations. 5200 Gulfton St. in Houston TX. Management has known about this problem, and has done nothing to remedy the situation. Live rats are inside the units. Health hazard, and completely negligent. Management does not call back.

I rented at least one, often times two storage units at the facility on Rt 130 in Burlington NJ for approximately 12 years. I attempted to close out both units early in October. The unit in one building had the elevator broken and it had been since July according to the front office. My move cost $1,700. and could not be completed due to the size and weight of my furniture. I contacted everyone at Public Storage up to Corporate and got a $25. credit. The second move to move the furniture was completed 10 days later costing me an additional $1,200. This is so much less than acceptable. Please be careful.

The lady at the desk was the best. The first place that I called was 2 times as much. But when I came to talk to her about how much it would cost it wasn't as bad. I ended up paying for 2 months. Thank you again for being amazing.

NEGATIVE 0 STAR. Honestly if I could I would give them a -0 star I would. Let me start here. I had a career change relocation so I decided to search for storage facilities. U-Haul is my facility of choice but it was a bit pricey for what I needed. Public Storage had a deal for the same unit so I decided to go with them. I hired two movers to move my things into my unit. In the midst of the move the elevator broke down and my movers moved some of my heavy things up the stairs.

RUN! In less than a year, the monthly fees went up by $200. You are not allowed to use the garbage can inside - you'll be asked to remove all items. If you move out during the month, they rush you out without a partial refund. Location was Recker and McDowell in Mesa, Arizona.

I initially signed up with 2nd street storage in Berthoud Co owned by a young couple but unfortunately they sold out to Public Storage. They promised same good service. They lied, the previous owners allowed me to ship a packgage or two straight to the storage place because they were a UPS store as well. It was convenient to place my package into my storage unit. We have porch pirates so can’t deliver it to my house. New owners dropped being a UPS store and they refuse to sign for my package.

This place "Public Storage" is an absolute rip-off. They lure you in by a low rate, then after a couple of months, they put you on a very quick escalator for your monthly bill. We went from $200 to $500 in just a few years...BEWARE!!!! They are total rip-offs & could care less about you. We went to another same-size storage unit for $225 & their price have not gone up in 5 years another customer told me... The resident manager told me the same thing, if the price goes up, it will be a small increase & there won't be another for years... Don't get sucked in with their fake promotions, because after you get all of your stuff in the unit, the price will rapidly start increasing... Who wants to move out after all the work of moving in... NEVER AGAIN, PUBLIC STORAGE!!

I have rented the same storage space for 10 years from the Public Storage location on Widgeon Road in Norfolk, Virginia. Gladys, the property manager, has criminally harassed me, stalked me and has destroyed my property ever since she began working at the location. Gladys has shoved food underneath my storage locker door to encourage rodent infestation. Rodents have destroyed more than $10,000 worth of property I had stored in my locker. Gladys has taken every opportunity to make my experience with Public Storage miserable and torturous. I made Jimmy ** aware of the behavior recently, but it seems Gladys will continue these behaviors, if present activities are any indication.

If you're looking for the worst customer service in the world, welcome to Public Storage! The location on Hopson Rd in Morrisville, NC. We've been waiting to call a call back from district manager Kevin ** for MONTHS. He refused to call. Today, we tried to get an answer regarding late payment to learn that this person no longer works there. Christopher ** was supposed to return a call and he too refused to call. The poor employees are forced to be the messengers for terrible management. We want to make an arrangement to pay and no one will help.

It is the worst place to rent. My rent went from $102.00 to $238. If you are late paying, the late fee is $55 and then after so many days, it is another $55. I can’t wait to move my things out of there and wouldn’t recommend it to anyone.

I rent a storage unit in a facility that was bought this summer (June 2024) in Miamisburg, OH. There is a lady who works there named Ashley and she was absolutely a joy to speak with today! I’ve literally never had such a great, knowledgeable, and helpful person on the other end of a customer service call. Listened, called me back with all of the info I needed on my unit/lock, and went over and above. Super friendly and just plain kind. Real help for real people with real needs.

We have always been treated really well from Manager on the 129th & Maple street Storage. They make sure all storage is the way we want it. And also helps keep it affordable. Highly recommend using this storage property. Easy access as well.

Public Storage is a complete ripoff. They increase prices without notice leaving you stuck paying the higher fee and hope the price comes down the next month. I would not recommend them to anyone because they have no moral compass. Typical corporate greed. Also they tell you one thing over the phone and act like they have amnesia in person.

I've been a customer with Public Storage for 2 years and have seen my monthly rent for a 5x10 get raised 3 times. It started at slightly under a 100 and has now ballooned to $180 a month. Short-term, not bad. Long term the rate hikes get absurd. Find a better storage facility who will treat you with some respect.

Awful experience all the way around this morning when I simply called for needed help. Their phone representative, Sandra, was rude, snide and altogether the very worst customer rep we have ever dealt with. She said it was to be expected that their already high rate was being raised a lot for the second time in a year and said this was how the storage business works. She kept rudely interrupting me and would not listen at all. I finally pleaded with her, repeatedly, to please let me speak for just one minute without being constantly interrupted but she refused...just kept loudly talking over me, basically bullying me. Does that not say a lot about Public Storage overall? It was bad enough to be shocked by their sky-high rate hikes twice in less than a year but being treated so disrespectfully made it clear that Public Storage is not the right choice.

I’ve had the greatest experience at Public Storage so far! The property manager, Cole, at Northwestern Hey, went above and beyond and out of her way just to accommodate me. I have a disability, and she drove over to my unit just to help me out with the lock situation. She is very nice. I want to put in a special word for her and for public storage as a whole! Thank you very much.

I was robbed! Apparently the tenant next to me breached the wall and came into my unit and emptied out my unit. Management repaired the wall and never told me that my unit was breached. When I asked management about the incident, the manager "Charles" did not show any support. He just kept saying, "Contact your insurance carrier." I don't know how or when, but apparently it was raining in my unit. The few items that were not taken were covered with mold spores. Additionally, rat droppings and rat urine were present. Lastly, after I moved out, Public Storage still goes into my account every month and take money.

I called and complained about rate increase and Shon reviewed my account and I got an email saying that it is staying the same rate! Great guy. Great at his job. THANK YOU. With this economy anything will help a single mom like me.

The only reason for 1 Star is because 0 Stars is not an option. I have been a Public Storage customer for 3 years and can say with certainty that they have unscrupulous business practices when it comes to pricing. My original rate at the end of 2021 was $143.84 and my rate incrementally recently increased to a high of $346.29. As a "courtesy" they reduced my rate back to the previous $273.69 for 3 months and was told by an Escalation Supervisor that there is no one able to reduce it further. In what world does fair market value for a 10'x10' storage unit increase in value by 2.5 times? Especially when introductory rates for the same unit are at $112 with a special reduction to $69.

Please spread the word - DO NOT USE, DO NOT TRUST PUBLIC STORAGE. I was renting a unit to store items and it was broken into. The thieves used a crowbar to pry open the door from the hinge mechanism so that the lock would appear intact and ok. Upon researching this is not a new issue however. Public storage has had this problem in Austin and other Colorado. The thing is people need gate access codes to leave. The only way they can do this is if they someone helping them from the inside. Their management is not helpful. The district manager didn’t bother to call me. Their corporate doesn’t care and aware that theft is a rampant problem but they don’t know anything about it. Stay away from this shitty company.

They are terrible at providing good customer service, they do not wanna help you whatever the situation is… and my biggest issue is going up on the rent. This time it was a 26 dollar increase and I’ve only had the storage about 6 months… Rent elsewhere for your own good

I signed up for a storage unit at $170/month. Within a few months it jumped to $231, now it is being raised again to $315/month. Less than a year after getting the unit the price has doubled. They say this is based on demand and market availability or some crap like that. They say they can try to "delay the rate increase" but they never do and they won't tell you why other than it's "system generated". Absolutely terrible experience with customer service, and their "climate control" promise is an absolute joke. Avoid at all costs. Terrible.

They Are A rip off. How can I pay 80 dollars for one year for a small unit then out of nowhere it goes up 30 dollars. Are they crazy? I can understand you're up maybe five or $10 but $30 Is a rip off taking advantage of customers

I rented from Public Storage on Olive Rd., Pensacola, FL March 1, 2024. I went to check on my storage unit to find that it was infested with mice, which mice dropping and urine was all over my furniture. Some of my boxes were eaten through, and the insurance that they require you to have is a joke. They don’t tell you how much of coverage would be in the event of an incident. I find out that the insurance wanted me to pay a deductible of $150 to receive $150 for the damage of my property again which is a joke so I do not recommend using Public Storage. They are infested with all kind of insects and rodents.

I used to love Public Storage. The people were friendly and helpful but all that changed with the recent new self service location. I recently closed out a unit and the individual at the front desk told me to stop in at the front desk when I was done cleaning the unit out to close out my unit. I attempted to stop into the office of my storage unit numerous times over a week and a half. No one was ever in the office that the storage location 30 Kettle River Drive, Glen Carbon, IL.

Over the last 20 years we have rented storage lockers from Public Storage in several cities. However the company is no longer the quality provider it once was. Our most recent experience was at a Public Storage located at 2301 E Ben White Blvd, in Austin, TX. The facility is dirty, one of the two elevators is frequently out of service, 3 of the 4 carts are missing, and the bathroom always locked. Most concerning is that complaints to the district and even the regional manager have not produced any results. I am not sure why this occurring. I know that managers are bonus driven and perhaps reducing maintenance expenses is one objective, but this seems like a short term strategy at best. We just vacated three climate controlled lockers from this site and paid to have it moved to a different company. Very sad to see a good company fail like this.

I recently had a fantastic experience with Public Storage, thanks to Pam from both Pickerington location and Yasi from the Kenny Rd location. Immediately following my attempts to make a reservation online I received a call from Pam to gather more information. At that time Pam was helpful and provided all the information I needed upfront and alerted me that my plan to have our belongings dropped off via a moving truck wouldn’t work, giving me time to adjust.

I have had a unit with them for over 5 years, I started out paying less than 100$ dollars a month and now they want 171$ for a 5’ 10” unit! That is outrageous! I called Stor-All Gardnerville Ranchos and they are only charging 115$ a month for the same size unit. Price gouging at it finest! I would NEVER recommend this place to anyone. I find it very odd that they advertise the same size unit online for only 67$.

Avoid Public Storage at all costs! They constantly hike prices, and their business practices are nothing short of a scam. I moved out on the 1st day of the month at noon, and they still charged me for the entire month. It's blatant theft. They refuse to prorate, which is just pure greed. This company is a rip-off, and their employees are completely useless. Absolute trash business!

After being a loyal on-time payer at Public Storage since february 17 2019, I came to the ''edison'' location on 9-5-2024 and had to make my first ''partial'' payment. I was told by the lady in edison that ''partial'' payments were ''okay'' and the ''late'' payment' fee'' would be ''waived'' ....It ''wasn't!'' .... After going back the ''north brunswick'' location (where my stuff actually is) .. another person there named ''Shannon or Sharon'' told me I was informed ''wrong!'' (in edison) and must pay the ''full'' amount ''now!'' or not only ''can't'' you have access to your stuff, but it will be ''auctioned'' off!! in three months if payment wasn't made!! ... I was furious at how ''myself'' a loyal customer for all these years was ''suddenly'' being treated!! ... I would ''not!'' recommend this company to ''anyone!'' ..... Sincerely, Edward **!

Taishima, was very helpful, and kind. She was able to answer all of my questions. Amazing person to talk to, and will help you get the correct storage. Thank you Taishima, you rock!!!! Keep up the awesome work.

My storage fee went up 26% in one leap. When l asked why they said because they followed the competition's lead--what they thought the market could bear. So l asked the employee if they got an increase in pay, and she said no. Then l said, "Then they aren't concerned with their customers or employees, just themselves. And l'm sick and tired of the unchecked greed causing the constant inflation going on." She agreed, then called me back 10 minutes later to tell me she had my rent increase delayed for 3 months. Unusually good service from an unappreciated employee.

Moving in is great. Trying to actually speak to customer service is impossible. If the 1 person in the building is cleaning or elsewhere, when your access code has magically been changed or removed without notice, you are out of luck. The door has been broken forever and they won't fix it. You can't treat employees poorly and expect them to treat us kindly.

Don’t use public Storage!! Been with this business for 7 years and just received an increase from $154.00 to 221.00 a month! The employees are never there to answer your questions or concerns! They say they’re open but never in the office! Not to mention my storage was broken into in a secure building and had insurance but they won’t cover your property unless you can prove they broke in to it!! I received no notice of this increase!! Now they’re painting inside the storage unit and with being disabled with a back injury and they stated they don’t have any plastic to cover your things like they indicated they would supply now you have to pay for these ridiculous increases due to the Corp greed to store your personal property! Word to the wise don’t do business with them!! You have been warned!! A one star rating is too high!! Try a negative-10.

I wish everyone would cease renting from this company so they would learn the value of long term customers. Count on 30%+ increases in your rental fee every 6 months (yes 50-60% per year) while they have other units available for 1/2 the price. They have zero value in long term customers. This company is only useful for a short-term solution. Once they charge your account for a month you are stuck with that entire charge - you can pro-rate a month when you move in, but not pro-rate a month when you move out so make sure your life works on a calendar month. I did not receive the email that was supposedly sent to notify me of a huge increase (I accepted the last 30% increase and paid it for 6 months due to life circumstances; I would not have accepted this one). Since they have already charged my account they will do ZERO to help me with the current charge, so now I have about 25 days to move my stuff out and find another solution.

This was a great place to start with and would recommend it IF you don't plan on storing for longer than a year, or two. My only issue with Public Storage is the rate increases That occur yearly, and not by just little. I started out paying 29.99 a month, and each year / month the cost increased, more than 25%. I now pay 194.00 a month. On one occasion they acknowledged the increase was at a 45% rate, so they reduced it. They reduced the increase once, and denied all other requests since, in writing. In summary, when renting any storage unit, ask about the yearly increases and what the rate is. I was informed by Public employees "there is no cap" on how much they can increase someone's rate. So make sure, when renting, that you are aware of the rate increases so you don't have to find another storage facility.

They offer you an Internet only Cheap price, then they raise your rent twice within a year. I got hooked with 95.00 a month and less than two years it's 142.00 a month. Do not do it, it's a scam. Go elsewhere.

I have been renting units for years. I had two ExtraSpace storage units (one in RI and one in Ma). Typically after one year I expect a rate increase however, they are typically reasonable. I recently left ExtraSpace storage in Johnston RI for Public Storage in Johnston RI (literally within 1 min car ride). My rent at ExtraSpace was reasonable. I left seeking a larger unit and was attracted to Public Storage rates. WRONG MOVE. Within 6 months they increased my rent from $177.00 to $243. I have one ExtraSpace unit in Ma which is at $194 after nearly 9yrs of rent ($140.00 when I signed on). I will definitely move out of Public storage. DO NOT fall for the attractive prices. It's a bait and hook for consumers. They are unreasonable. You will not fare well. I would never recommend this facility to anyone that I cared about.

I rented a space for $104. Within two months, it increased to 121, and within eight months, they increased it to $154. Their service agreement is so long that they know no one will read this many pages of the detailed agreement. They might have me sign that they will increase it so fast and keep increasing the rent. I would not advise anyone to rent unless they are ready for a rent increase and can pay.

For the past three months, I've been storing my belongings in what was supposed to be a temperature-controlled space. On a recent visit, I discovered that my clothes and other items now have mold, resulting in over $1,500 in damages (proof submitted). To my shock, I was only offered $250 to cover the claim. It's incredibly frustrating to pay extra for a "temperature-controlled" space, only to find out that it wasn't adequately maintained. Not only are my items ruined, but the compensation offered doesn't even begin to cover the cost of replacement.

Kelly from the 2190 NW Burnside Rd. Location is awesome. She is kind and polite. I always see her cleaning, sweeping and checking locks. Hopefully this gets back to her. I have rented at Your competitors and always come back. Keep up the good work.

This is great place to store your family valuables. Mrs. Regina Kempsville Public storage she is very great to work with you on getting on track keeping up with your valuables. She is very knowledgeable and kind this is the best place!! Kempsville public storage oh yesss!!

I rent one unit in over 2 years, first year I paid $160/month, then the second years, they charge more higher, and from this year, I had to pay $250/month...They're charging late fee higher more than you have to pay for car late fee, and late payment just almost a month, they want to take action, auction your stuff in the store right away...I never see any store treat customers like this...even you have late payments for car or even for your mortgage, the bank still give you at least 2 month to pay ..but this store, they try to kick you out and give you a warning they gonna take auction your stuff in their unit just in a month late payment...I'm not recommend this store to anyone in my family, my friends and never using this store anymore in my life...

The back story is my daughter goes to UNLV and we live out of town so we used Public Storage to store her items for the summer. We went to pick up my daughter's items from Public Storage and my unit was totally cleaned out. I had quite a few sketchy calls from the workers at Public Storage, and when I look back now they were just trying to feel out if I was in town or not. Definitely an internal robbery, sounds like an organized theft ring within Public Storage. Also after I came home I was contacted by my credit card company, the same credit card that I used to pay the monthly bill for Public Storage and for which was the only thing charged on that credit card. And they informed me that there were at the multiple attempts to make fraudulent purchases.

Public Storage has been increasing my rates by 25%/year for the last several years. That is a bit more than inflation at its worst! Comparable units online go for a third of what they are charging me.

Before moving to Florida, I have used many storage facilities for my business and personal needs. This is my first experience with the Public Storage in Ocala and I couldn't make it my last fast enough. The only reason I gave them 2 stars is because I do believe my stuff was safe, but the rest of the experience was so bad, I had a hard time justifying giving them that. The company thinks it can run itself without any one actually working there.... just use the kiosk. lol It took me an hour and ten minutes and talking on the phone with 4 different representatives to actually rent out a couple of their units. And after the first months $1 promotion is over, the next monthly figure you will see is not your monthly rate, but a prorated rate for the remainder of the month. Very misleading. I'm sure it explains it somewhere in small print, but it is not truly clear or transparent.