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Reviewed May 7, 2015
Based on my experience and the number of negative reviews, it would be wonderful if the appropriate group could open an investigation into Public Storage's pricing and management practices. Certainly not loyalty generating. This is a publicly-traded company and they have made so many acquisitions that there are very few additional options available for the consumer. If they are going to raise my fee by nearly $20 after 6 months with no additional benefit and no business case for why (other than a verbal reflects the market) it is great incentive to take my business elsewhere -- but there is nowhere to go! Further the price increase does not indicate a from -- only the to. They can and should do much better.
Reviewed May 6, 2015
I have been with Public Storage since the end of December 2015. My husband and I were sold on a unit because of their winter special that advertised a 5x10 unit for $105.50/month. It had only been a few months before I received a letter in the mail stating that they have raised my rate to over $139.00/month. Because my contract gives them the right to raise rates, I am locked into this situation unless I want to pay for a U-Haul to move my belongings. When I called to make a complaint with customer service, they explained that they knew that people would be angered by the raised rates and that they may lose customers but it was what they were willing to sacrifice. They would not pass me along to anyone else because the company is refusing to negotiate lower rates with anyone. Please do not use this company to store your belongings. They rope you in with a special promotion and then jack up the prices on you a couple months in.
Reviewed May 5, 2015
Okay, so on April 30, 2015 I received a call from Public Storage that I owe a balance of around 45 dollars. I didn't know I owed any money because at the time of signing, March 22, 2015, I was told that the amount of 31 and some change would cover my storage until April 30, 2015 and that I could pay a prorated amount, around 25 dollars, and that It would take me until the end of May. Well I said I didnt need it that long and that I will have my things moved out by April 30, 2015.
Okay, so on April 30, 2015, the day I was going to move my stuff out, Public Storage called me saying I owed money. So I didn't understand how so I drove to Public Storage on April 30, 2015 and talked to someone about the situation and told them that **, the property manager, had told me that the money I paid March 22, 2015 would take me to that very day, April 30,2015. So that employee had me wait until ** came in from viewing the property to talk with her and she told me I owed around 45 dollars. I told her I didn't have it on April 30, 2015. I will have it on my payday, May 5, 2015, and asked how much I will owe then. She said, "Around 57 dollars."
Now I am up because I was told as long as I moved out by April 30, 2015 that I would owe anything. But anyway I told her, "I will be there to pay the 57 dollars on May 5, 2015 and move out." She said, "Okay." So today is May 5, 2015 and I went to the Public Storage to pay and move out. Now they talking about I have to pay close to 200 dollars and now I am really angry because I was told, "Around 57 dollars." So the lady was trying to help me get the situation resolved. She gave me a number to call this man named **. He has the worst ability to work with customers. I mean, this man hung up in my face and told me he isn't calling ** about the situation because it's her off day and that he can waive the fees but won't. This place sucks and I mean this man sucks. So I hope that no one who reads this rents to that place, let alone talk to the sad, horrible employees.
Reviewed May 5, 2015
Went to Public Storage two weeks ago and was told about the $1 first month rent promotion and was told to come back when we were ready to fill the space. Agent told me not to rent today, "wait until you are ready to fill it up". We went back this weekend and the same agent told us 'no we don't have any $1 rent space at this building. We have space but you have to pay full price" we were told. We asked if she remembered differing us from two weeks prior and she said she did but could not help us with the promotion that was advertised on line as well as on the three large window clings on the office.
I got the DM's name and number and called him and told him about the issues we had and he will not return my calls. Stay away! There are too many good honest businesses to associate with than to waste time with a company that does not care about their customers. They over promise and under deliver.
Reviewed May 1, 2015
I had a 10' X 20' unit from about April 2014 to November 2104. They illegally auctioned my unit on November 22, 2014. It was illegal because they never sent me any notices (postcards, registered or certified letters, etc.) to let me know they were doing it. They are now trying to play hardball and not settle with me - they think that by not responding I'll go away. California's Self-Storage Laws make it clear. They MUST notify you via certified mail.
Reviewed April 29, 2015
We had a storage unit in Fremont for 2 years. We moved to Hayward Storage and after only 5 months, our unit has been broken into twice. We had a lock supplied by public storage replace twice and found that any key works on that lock. Also we replaced with two locks and the Public Storage lock was removed, the second lock was still on unit. We have had things stolen from our Hayward Public Storage. The soonest I get our stuff out I will. Wonder anyone else has been broken into?
Reviewed April 24, 2015
Out front, they have a sign, 1 dollar first month rent and on their internet site also. Then when you're inside they say based on availability. Then they have you buy their special locks and won't refund the purchase when you move. 30 dollar paperweights. No going back.
Reviewed April 19, 2015
They stole all my stuff and when asked the manager she became very distraught and she then showed me how you can break in. The insurance is a scam and they even have an ABC about people stealing from their units. Everything is gone!!! I filled out a police report and they told me how there are so many more reports on this place. Why don't they have cameras? I truly believe it was the manager ** that stole my stuff. The district manager could care less and it is just an awful place...just awful!!! Stay away and read all the horrible reviews and watch the ABC special. They are thieves!!!
Reviewed April 18, 2015
I received a letter notifying me that my unit rental price was going from $132 to $152 -- after only having the 5x10 outside/no climate-control unit for 5 months. Fortunately, I was able to move/sell all of my stuff and close the account in mid-month. OF COURSE, THERE IS NO REFUND -- having paid for April -- as stated in the contract, and there is no recourse for dealing with these types of greedy business practices.
Reviewed April 17, 2015
I have had a Unit at Public storage for about 4 years now. When I moved in the rent was a little under $100 per month. Now 4 years later it is up to $149.00. I guess they don't value good customers. I will be relocating as soon as possible. Horrible business model. Now they will have to re-rent it at a lower price to somebody else, and give them the first month for $1. Look elsewhere, and ask how often they increase their rent.
Reviewed April 17, 2015
I originally signed up with Store All, I loved the facility. Management was outstanding; the place was kept so clean, floors were polished every day, it was truly a pleasure going in this place. 3 years later it was bought by Public Storage, they don't maintain the place anymore. It's now dirty and full of mold, I suspect they don't keep the air conditioning at the standards they're supposed to. The change is drastically, from one extreme to the other. There is never an attendant to talk to anymore when you go into the facility. It’s the worst, can't wait to get my stuff out of there, even though it's a lot of work and it’s costly to move all my stuff.
Reviewed April 16, 2015
I have had my personal belongings stored with Public Storage since 2012 and I always pay before the monthly rent is due and they have raised the prices every year and I am now paying almost $200.00 a month including $8.00 insurance. You would think that Public Storage would appreciate their tenants that have been with them a long time and at least seemed concerned when you call them to talk about the increases.
Reviewed April 16, 2015
I have had a storage unit with North Star Storage in Minnetonka, MN for years. It was a 5 X 5 unit and total cost to me was $39/mo. Unfortunately, the location was not ideal for me. So I started looking around and there was a 5 X 5 at a the Public Storage near me for $51. I figured I would bite the bullet since it was more convenient. Actually, the price to upgrade to a 5 X 8 was only a few bucks more so I placed a hold on one and set an appt. to meet with the PS rental agent.
When I arrived at PS she showed me the unit and we went back and I signed the rental agreement. But she did everything she could to upsell me -- like larger space, boxes, bins, plastic floor liner, a lock that they recommend for about $18 and they need to approve any other lock. But what really sent me over the edge was she placed a card in front of me and said, "Here are the different insurance levels. Which level of coverage do you want?" The coverage levels were between $3000 and $5000 and I believe that the cost was $11 - $15 which sure jumps up my monthly overall cost.
I said, "I don't want any insurance" and she responded, "You have to. It is a requirement of the rental agreement." I told her that I was through with all the BS and nickel and dime crap they try to charge and walked out. Fortunately I never gave her my credit card. But just to be safe I called and made sure that she was not going to send me a bill. While what they do may be legal, in my opinion it is unethical! MY ADVICE IS TO STEER CLEAR OF PUBLIC STORAGE!!!
Reviewed April 9, 2015
From August 2013 I rented space at the Public storage on Broadway and Hollywood in Chicago. I made monthly payments until May of 2014 which I paid the month of June in advance because I was traveling out of the Country. All my belongings and those of my children were stored in the storage (I had just moved from a 3 bedroom house) ranging from living room, bedrooms furniture, my babies items from bath to everything, TV, computers, DVDs, professional photography cameras, stereos, shoes, clothing, suitcases, DVDs, duplicating machine, then I returned later in July 24th 2014 because I was bereaved. I called the Storage to make a payment on August 30th. They said I was late because my unit was put on auction in beginning July and Sold on August 27th. I asked “how come?” They said I was over 60 days late as their policy demanded. They claimed I had not made any payment since May.
I did clarify that I made June payment in May and that they had put my storage on sale before the 60 days timeline. The storage agent checked and confirmed I did the June payment and asked that I speak with the manager. I called him severally and he never returned my call. I asked another friend to call and he explained to my friend that I was 3 months late. My friend mentioned that it was sold on 51 days and was put for auction way before 30 days. When my friend insisted that he checked the records to make sure I made no June payments, he was shocked I did after verification and now started saying their policy was 30 days not 60 days. My friend said “we would go to court”, then he responded “the storage was auctioned at 100 dollars” and that I owed the balance of 190 plus fees since my payments were about $145 a month.
I had begged to get the contact of who the storage was sold to so as to get my certificates and other important documents and the storage declined to give me. I felt this was intentional knowing that the manager had gotten twice in my unit to see what was inside and will not disclose exactly how it was sold and to whom. They never sent me any auction notice.
Reviewed April 8, 2015
I was at U-haul storage for 3 years and in that time they raised my rent 5 dollars a year. When I moved I got a storage unit from Public Storage because it was closer to my home. I've only been there for 6 months and they raised my monthly rate by 24 dollars! I wrote a letter to them and they just sent back a generic letter reading "because of our operating costs we have to raise the rent... blah blah blah!" They get you in there, lie to you and tell say you have to buy insurance when my home owner's insurance already covered it. They make you buy their locks - you can't bring your own. (U-Haul I had no problem bringing my own and they didn't try and sell me a lock). They also pressured me to buy protection wrap. Stay away! Once they got you in, they raise the rent within 6 months!
Reviewed April 7, 2015
I prepaid for an entire year of storage and halfway throughout the contract. They jumped the monthly price up without me knowing. With my final month left they called and told me to pay the month or get my stuff out by the end of the day. (Got the call at 4:00 pm). Had I known that my final month would've been spread out over the last 6 months due to a increase in rent I would've gotten my stuff out immediately. To be spoken to like I've just skipped out of rent when in reality I paid for an entire year up front is ridiculous. They said they couldn't even let me get the stuff out the following day unless I paid for the month.
The customer service for clients that have never paid late and obviously didn't know about the discrepancy that wasn't even their fault is terrible. The least they could've done was give me an extra 5 hours instead of treating me like I wanted a month free and like I had tried to skip out on paying for months on end. I will never use them again and I would be aware that if you do your pricing could be jumped up even though you agreed to one price.
Reviewed March 31, 2015
I had a climate controlled unit on the first floor in Woodbridge, Virginia on Telegraph Road. When I went to unload my unit I found there was standing water in the unit and the contents were ruined (all my household furniture, clothes and everything I own). The manager directed me towards my insurance policy which only covers 3000 dollars. After that they claim no liability. If anyone else's unit flooded, please contact me. We should file a lawsuit against this disreputable business.
Reviewed March 30, 2015
I have a storage unit with Public storage in Plano Texas (Alma/Parker). I have only had my items there for approximately 30 days. I went in a few days ago to make my first payment to discover that several of my items were gone. I reported the matter to the staff member working at the time and was seriously disappointed in the demeanor and unconcern behavior. It did not change with speaking to the district manager. He basically stated to me that I should just contact the insurance and file a claim because that's what they do and why I pay them. He totally dismissed that fact that my items that meant a lot me due to some of them having sentimental value from my late husband. I will never store with them again.
Reviewed March 30, 2015
I'm a domestic violence survivor who lost ALL my property, including my car, when I escaped the violence in my home. I purchased a new luggage set and gradually started purchasing clothing and other items to help me begin to build a new beginning. I'm on SSI due to several disabilities, and each purchase equals enormous sacrifice of food or medication. Every item stored was brand new, placed in plastic storage bags, and further stored in the new 5 piece luggage set. I added moth balls and cedar to each bag and zippered all bags. Periodically, I'd check on my belongings, cleaning out any debris that may have come in from other units. I also sprayed my small space with insecticide, even though I was assured, upon signing the rental agreement, they used pest control monthly and stated that "no one has ever complained about bugs or mice."
A few weeks ago, there was a death in my family. I went to my storage unit to retrieve some luggage and warm clothing to travel up North. There were roaches dead and alive crawling all over my property and it was covered with spider webs. As I tried to clean off each bag in disgust, I could not believe what I witnessed inside the luggage. Most of the bags were ripped or chewed open. All of my clothes and other articles were completed destroyed. There were bugs, eggs, and spiders inside the clothing and the lining of each suitcase was destroyed by infestation. Everything was clean, never used or worn, stored properly, and contain no food or anything that would attract pests. Now I am left with absolutely no property. What hurt the most is I couldn't afford to purchase new clothes or luggage and I missed my Uncle's funeral. I am devastated.
Reviewed March 28, 2015
I been with Public Storage a very long time. My storage space was broken into in January or February 2015. They cut the wires at the top, robbed me. I called management. They seemed disinterested. I made a police report. Stay clear of Public!!!
Reviewed March 26, 2015
Auto payment was interfered with and the credit card company was falsely blamed. The Federal Way storage business was apparently trying to pull a fast take over scheme. Well it didn't work!!! Now they owe me!! So, if they need extra money, well they should work and earn it with a legal scheme. They should never try to take over a storage unit belonging and then have the nerves to cry fowl as though the Chase Visa card company had cause a problem that they deliberately cause..
Reviewed March 25, 2015
Ok we understand that they sell your stuff when you can't pay the bill after a certain time but the unfairness that I received was not for the delight for the customer but for them. The one on York road. If I was anyone who would take time to read this to NOT go to this storage company. They threw my family photos away, seems like to feel good about what they have done because any person or people that value any business just don't do crap like that.
I mean it isn't like they were out anything. Heck they had my items to sell which was fine given the rules and all but we asked if they would save our family photos and they threw them away. Visiting that company cost my family and I irreplaceable pictures of people who died and can't get back. Called the manager and he didn't care of course. Didn't have nothing to say about it. This is just a business. No one stepped on their toes personally but if you’re a customer they will, you have to watch them!
Reviewed March 18, 2015
I was injured and while out on medical leave, my State of California employer illegally terminated my position with 27 years tenure. My storage rent got behind after paying for two years on time, I first had to pay $440 to clear what should of been $309 in rental fees. Then the second time I wasn't notified of the auction date or time, the General Manager led me to believe they were going to work with my 30 day request, and the evening before the auction, told me that it was company policy to deny any extension requests regardless of the reason. What is wrong with our representatives?
People, I implore you to not vote for any individual who has ever been in office. If we vote all existing incumbents as they come up for reelection, none will be so powerful that a "rookie" will be run over. They'll figure it out, it's not as complicated as your existing representative wants you to believe. And it shouldn't be. They no longer represent the people and it's time we collectively put a stop to it. This is just one example of bad laws protecting corporate and government official's own self serving desires. One official responsible for the so called California "Tenant Bill of Rights" was the son of a wealthy property owner venue who got himself elected for the purpose of aiding his family's business operations, using his wealth to get elected. These are bad laws, unconstitutional laws, and representing the constitute is the last thing on their mind.
They sold my life for two months past due garage style locker space when I broke my arm. I'm 53 years old, worked since I was 16, paid a lot in taxes, followed the law and was discarded like yesterday's leftovers from the sheriff's department, who lied about a fast tracked eviction that took place after I mentioned to my landlord I would be filing bankruptcy to HELP me insure I could pay my rent, when they became fearful that they wouldn't be able to remove me if I didn't pay the rent.
To the Sacramento city parking authority encouraging officers to push the envelope on issuing parking tickets to pay for a sports complex, issuing tickets for time prior to my actual arrival time, to using grant funds to pay for a local health department employees salary who did not perform the described duties, because the employee actually doing the duties was already paid under a grant for another program. This is after the entire grant funding was redirected to the local health department after coincidentally having a local heath executive appointed to the State program that administers the Federal grant funds, and who planned to return to the local organization, bow endowed with millions to offset the reductions to the budgets under Obama Care. See the complicated web these officials weave using your tax dollars as their own personal checking account?
I lost my position while out on medical leave because they saw a way to get me out of their hair, even knowing they would lose eventually, but also aware that the taxpayer would pay the bill for their intentional illegal practices. Don't even start me on term limits, something I actually am against, but the majority wanted it and that is our governing process, I accept this, but not your elected representatives, they are elected to different districts when they term out of one. My home was under three different district numbers in 7 years, but neither I, my home, the street, or my res representative physically moved, just the district map.
If a law is found to be against what the government official personally wants, they simply change it to accommodate them and not the people's interest. This clear theft of my property without due process is a violation of my constitutional rights and shows that my destitution at 53, can, and will happen again and again. Get them out of there before it's too late!
Reviewed March 12, 2015
**, she was very helpful in answering all of my questions and let me know the type of storage I needed.
Reviewed March 11, 2015
Had a death in my immediate family and missed my last payment, my account was scheduled for auction and I was never notified while out of state for my father-in-law's funeral! Came home and tried to pay month before and the month were in and was told NO. I was charged 109 dollars plus taxes and a charge for a loan of some sorts.
I'm so dissatisfied and sick of dealing with corrupt businesses w/ sales associates not interested in their clients and only want money, money, money. It turns out corporate will only give me a 20.00 adjustment. The worst part is that the things in storage aren't even worth 5$ but their sentimental value is beyond appraisal due to the fact that they were given to my wife and I. They once belonged to my now deceased family member. It's a shame that Public Storage is so greedy they should call it "WE OWN YOUR ITEMS STORAGE", not Public.
Reviewed March 6, 2015
We rented a 10x40 regular unit from Morningstar Storage, Around November 2013 Public Storage acquired a majority of Morningstar properties, we rented another unit, a 10x10 climate-controlled unit around December 2013. We repeatedly found the temperatures above 90 (often cooler outside than in the unit), and in one case at 32 and below during a cold spell. We complained repeatedly about paying for a climate-controlled unit and not getting a climate-controlled unit. When we moved out to a more reputable storage unit provider this month we were told the HVAC for our climate-controlled unit was just fixed, so for a year or more they knowingly collected money for a climate-controlled unit while not providing a climate-controlled unit. The statement by the site manager is an admission to fraud, as it indicates they knew they were charging for something they never intended to deliver.
At no time did they offer to move us to a unit that had working HVAC, nor have them offered to compensate for the difference. They simply collected for a climate-controlled unit knowing that the unit they rented did not have working HVAC and thus was not climate-controlled. Upon recent google research we found a case in Charlotte NC (Trott vs Public Storage) which details that maintenance issues with all public storage faculties is part of a nationwide corporate cost cutting agenda, and our problems are not unique to the location where we rented our unit. The condition of the property where this storage facility is at is in terrible condition and confirms everything that is detailed in the Trott vs public storage case.
Reviewed March 4, 2015
Read what you sign. They put the wrong start date on my lease and charged me for an extra month.
Reviewed March 4, 2015
Stay clear of Public Storage (the self-storage company with the orange logo). My personal experience warns: do not fall for the $1.00 rent special by Public Storage, don't be bullied by high pressure sales tactics rooted in corporate directives and goals, review all invoices for inaccuracy, do not purchase the twice-the-price $18.99 padlock as required (its not). Finally, measure your storage space before you rent. I paid for a 10 by 15 Public Storage space. When measured the actual dimensions were 9 by 14. Put into perspective, that's 17 square feet (11.3%) less than advertised, or 133 instead of 150 square feet. Bottom line; don't patronize Public Storage (the mini-storage company with orange logo) for your self-storage needs. Find a more reputable mini-storage company and come supplied with a tape measure and a mindset to resist any high-pressure tactics.
Follow Up: What I have since discovered from Public Storage by speaking with Public Storage Regional Sales Manager for Las Vegas and Arizona Region, the Las Vegas District Manager and the local manager is that they aren't interested about any of the above and will refer you to their contract which states space configuration is only an estimate. Imagine, a mini storage company whose business it is to sell "space" knowingly errors by 11.3% of actual size. I would suspect that if all 2,200 Public Storage facilities with an average size of 45,000 feet differ by as little as 5-10%, it adds up to enormous corporate gains in the tens of millions of dollars.
Since I initially wrote this review additional information has come to light that reflects on the entire Public Storage Corporation located in Glendale, California. I am now convinced the entire 2,200 Public Storage facilities are run under the same "consumer be damned" attitude, and ALL Public Storage facilities should be avoided at all costs (your cost).
At this time I have an appointment to speak with the above referenced managers. At that time I will report how Public Storage Corporation deals with the outright fraud that I have uncovered. Until then I suggest you do not patronize Public Storage and find you're a reputable mini or self-storage company. If anyone reading this review has similar instances I would be pleased to hear from you to establish a class action law suit against Public Storage.
Reviewed March 3, 2015
I have been a customer for 8 years and have never missed a payment. Auto pay, etc. 10 x 20 unit. Over the last two years I have seen a noticeable deterioration of the facility in Issaquah, WA. There is considerable debris from trees, leaves, branches. It's never ending. Many of the exterior lights are not functioning. My two kids tripped and hurt themselves owing to the poor light conditions. If I was a woman there is no way I would go there at night. Risk management should be all over this facility.
The local people that work there are very nice but they say the district manager doesn't care about the customer or facility management. The women working there are in their late 60's early 70's and he asked them to get on ladders to clean out the building gutters! Seriously? They charge top dollar; mine just went up 9.1 percent. In 2014 the national inflation rate was @ 1.5%. If you are going to charge top dollar you need to do a much better job of maintaining your facilities. I am planning to look elsewhere for storage.
Reviewed Feb. 28, 2015
My personal property, including furnishings were auctioned on January 27, 2015. I've been storing with Public Storage, since mid 2004 -- longer than 10 years, at their facility in Tucson, Arizona. I live in Los Angeles, California. Due to a bounced check in December, the first time in 10 years, my things were auctioned, because late fees and liens fees were assessed. I informed the office worker that they could merely re-deposit my check, but they did not. Thus, the payment I made in January applied against the December rental. And, when I attempted to make a payment in February, I was informed online that I owed 53 cents, because my possessions were auctioned on January 27th. Now, previously in January, I called John **, the regional manager in Arizona to ask him to waive the liens and late fees assessed in January. He never returned my voicemail.
State law requires that Public Storage send you a written notification, twice, that your items will be auctioned -- I never received these 2 notifications. In addition, auctioning the personal possessions of a long time customer, ever, seems unconscionable and beyond the 4 corners of any written contact. I'm going to pursue this legally and looking at all the complaints, it seems like Public Storage should face a class action suit.
Additionally, how predatory, insensitive, cold and cowardly of the individual who bought my items at the auction, to not be open to talking to me and returning my items. I've spoken with the Senior Vice President for Public Storage, Pete Panos and sent a letter to the CEO, Ron Havner. Public Storage now says they will send my personal belongings to my address in Los Angeles, at their expense -- my concern is if I receive these personal items, will I be waiving their liability for my other furnishings. I'm going to contact a lawyer, first thing Monday.
Reviewed Feb. 23, 2015
First off, the "manager" at public storage told me that insurance was "required". I asked to see the lease, and no, in fact, insurance is NOT required. Not by the terms of this lease. But WTF, the lease does provide, in many places and in all caps, that public storage is not responsible in any way, shape, or form for damage to my property while at the storage site. So if public storage has no risk if my property is damaged, why would they required me to protect myself? It is their way to jack up the rental rate by $15 (minimum). I asked the "manager" - do you tell all of your customers that insurance is required by this lease? Who instructs you to do so? And I asked her, too, if the rental rate is $15 more than the rate they quoted, why not just tack on the additional $15 rather than try to trick me into paying for something I am not required to buy and don't want?
Another trick: The lock. She put the lock on my unit before telling me I had to pay for it. And for this -- a lie about the insurance and a trick about a cheap lock, I had to pay her an "administrative fee" of $22. For the record, I have a good enough income I can easily cover this minor monthly rental fee. I am just having serious issue with being treated so poorly. I have serious issue with the "manager" blatantly misrepresenting the lease (which does not require insurance) (and if it did, I think public storage would be obligated to tell you up-front that this is part of the rental rate) to people who may not know how to read leases. I dislike being scammed. I regret deciding.
Reviewed Feb. 11, 2015
It is important to let the members of the public to know that Public Storage company is dubious and HEARTLESS. I am writing this review with a broken heart. I put my household stuff in one of the units of Public Storage facility located off Departure Dr. in Raleigh, North Carolina in 2011 due to house foreclosure. Since 2011, I have paid my monthly rent for the unit. Sometimes, I pay with late fees, giving them additional money. This January (2015), I didn't make the rent payment due to loss of employment. Guess what? Public Storage has lined my unit up for auctioning on the 24th of February. I am struggling so hard to make this payment but Public Storage doesn't want to hear that, neither are they willing to work with me. Shame! Shame!! Shame!!!
Reviewed Feb. 10, 2015
Rent increase without notice @25%. Once again I was superseded by a $100.00 increase for one room, without any notice. Public Storage claimed they sent me a notice once again...I did not receive. They refused to assist me with an email address or website url.
Reviewed Feb. 10, 2015
Do not go here. They were the most expensive but closest to my home. I was told by employee that my unit would be painted and cleaned prior to move in - also to include wire mesh on top. 6 months have gone by and they increased my bill by 15% and unit was given to me filthy and still no wire mesh. The employees of this store tell me that they mgmt does not care about employees or their customers. The facility is dirty - ALWAYS. I got an email from the NEW Dist Mgr who said he had no authority to keep my bill the same - 330.00 but would put the wire mesh on the unit and will pull ALL of my stuff out and paint it. Is he out of his mind?
So I am shopping all storage facilities and find they have the worst reputation. Dist Mgr said, "Too bad about the rate increase." I was told that the mgmt picks people and increases at random - I was picked. I am moving out the end of this month. I had to threaten them with the Fire Marshall to get them to fix the emergency door that would not open. They filed the concrete down and still the door sticks. I find their attitude is rude and their willingness to help is a zero. DON'T GO HERE - GO TO CUBE SMART. I will be doing a YouTube Blog next. They have managers in place that call you and argue with you - no winners there. Can't wait to leave. Don't be sucked in by the location - they increase your price after you fill it up.
Reviewed Feb. 10, 2015
It is definitely not $1 for the first month, or even the charge showing online, there is the hidden insurance charges and the padlock you "have" to purchase from them. In total it is a huge huge rip off especially for a student like me. I was supposed to be paying $34 per month (as per rate online), but now it is $50 per month. At least they should be fair about openly displaying their overall charges and not cheat people who live on budgets and need some additional space. Writing on their was useless, no one even acknowledged - leave alone responded.
Reviewed Feb. 10, 2015
Our rate increased by $44.00. We were promised that rates would not raise more than 10% after a year. The rates were raised over 20%. We have paid every month on time. The people who run the units at the local level are nice. We called Public Storage Corporate they were not helpful, extremely cold quoted inflated rates for other storage facilities as their basis. We do not recommend Public Storage.
Reviewed Feb. 3, 2015
On February 3, 2015, approximately 10.00 am, I arrived at Public Storage located in Melville. The sign on the door said manager will be back at 11 am. I waited as I live in Freeport and could not go back and forth. The manager came around 10.25 am after shoveling the walkway which is not his job. When reminded of this matter, he claim he just wants to do it causing further distress for clients like me who has to be made to wait to get service. Then the manager proceeded to say, "my storage fee has increase from 164.00 to 182.00." I was shocked and inquired why my storage fee was increase as I have only been there less than 6 months. The manager claimed it's their policy. I informed the manager I will look for storage place that are cheaper and better customer service.
Reviewed Feb. 3, 2015
I was a loyal customer at the Clearwater, Florida location for 12+ consecutive years. Last month and due to circumstances beyond my control and was not going to be able to make my monthly payment as scheduled. I was asked by their Customer Service Dept. to contact Mr. David **/District Manager and request an extension. Mr. ** never returned my call and my belongings were auctioned including a coin collection which I started with my late grandparents and photo albums from trips to over 40 countries. Stay away from Public Storage. They only see the $$$ written all over your face and Property Managers have no power nor authority to make decisions on their own.
Reviewed Feb. 1, 2015
I used Public Storage years ago. I never had one problem. The same 1.00 move in for the month was just that. Now I applied online with that same ad 1.00 move in for the first month and did see now they are charging you 23.00 admin fee. I thought...oh well. Long story short..went in with the confirmation of 23.00 plus maybe some tax. To find out I had to purchase their 11.00 insurance...blah blah blah...It ticked me off so after I was shown the unit with a really sweet employee of the company.
She gave me my key, my code then told me of the charges. I told her I would have to cancel. I assume that is the process they use to get you almost there then hit you with almost double of the charge. Well, embarrassed maybe, I canceled. It is just the principle plus I am on a very tight budget. I felt I was being tricked as always in this world you have to watch out for this kinda stuff. Never will try Public Storage again. Good luck. Mean what you and say what you mean. Shame on you.
Reviewed Jan. 30, 2015
I asked my stepson to go and rent a storage in our names. I was being evicted from my apt. I gave him cash and he stole my credit card, used my card paid for the storage with my card and after putting my belongings as well as my daily meds, locked me out of the gate and I have the keys and all. The lady at the storage is very nice but says she can't help me, what else can I do? My stepson now EX STEPSON, is not going to let me have my stuff.
Reviewed Jan. 21, 2015
I discovered rat feces and urine in my storage unit at 401 S Pockett Street. I reported to the manager and was told that it was to be expected at outside units. He also stated that treatment was placed in the storage. Due to damage from another unit in which heavy carpet punched holes thru the walls are of the Unit I moved to another outdoor unit. During move I discovered several items had been destroyed by rodent's urine and feces?
Reviewed Jan. 18, 2015
A lot of people think more locations means "better." This is so not the case. I had an issue EVERYTIME I went to "Public Storage." Now I can ONLY speak for the one I went to; which was 150 Tully RD in San Jose CA. The coperate was **, (rude, unprofessional, created problems rather than solution orientated) WORTHLESS. He acted as if he was a CEO... Please. Now I have always said you're always going to need a garbage man, you'll always need the gimp to day "paper or plastic" & you'll need ** to try and act like he has a job, but....... and it's a big BUT... There's a couple other options down the street. DON'T get suckered in for that first month is ONLY a dollars.. Surprise. You're going to need more than a buck.
Reviewed Jan. 15, 2015
I was contacted by an employee at Public Storage on Auburn Blvd. in Watt Ave. in Sacramento, CA. On or about January 6, 2015 I was told that my unit was broken into along w/ several others. I needed to come to location to assess the damages. I am disabled without a vehicle so I have not been able to get to my unit as of today, the 15 to January 2015. I went online to see about my insurance that was mandatory that I purchase. I thought maybe I could get the ball rolling.
To my dismay, the first thing that popped up was an undercover story done by my local news cast Fox 40. It is here that I learned of the multiple units being robbed at Public Storages just in the Sacramento and surrounding areas. But the clincher is after 9 mo. & another 12 mo. they have yet to be reimbursed. I certainly hope that this will not be the case w/ me. The other disheartening story I read re: Public Storage units only was how they are making well over a million $ a yr just on the sales of the insurance. There's even a class action lawsuit against PS for their improper business ethics when it comes to the deceptive business practices of selling this insurance policy. I'll write more on my experience w/ Public Storage after I visit my unit.
Reviewed Jan. 9, 2015
The greatest insult is that... anyone that signs a rental contract with Public Storage will learn they are REQUIRED to pay for insurance... it's mandatory. Many folks have homeowners, but regardless, whether you want or not, if you find yourself storing your property at PS, you'll be paying a monthly insurance premium. Insult? The cherry on top is when you dare file a claim. First, PS had captured on video four men snapping locks and stealing property out of units. To file a claim, there's a $100 deductible. And God forbid if you have no pre-storage photos or receipts of initial value, it will be an unhappy day for you.
I reported to BBB... and guess what? PS no response. They don't want to respond. Why? They are in bed with this insurance company. Surely someone out there knows a hungry lawyer... willing and desperate and capable of instigating a class action suit. One person, alone, is of no consequence, but if every outraged person that has been forced to purchase useless insurance, a deceptive trick (you are quoted one price, but then once you realize the monthly total it's significantly higher, thanks to this "mandated" insurance).
PS? You're nationwide and powerful. But ordinary folk despise any business that is so devious, it CHEATS customers out of their hard earned money. Since insurance is a mandatory requirement, it must be included in the advertised monthly rates Since your special lock is the only "approved lock," that cost must be factored into the initial cost to rent a unit and let's allow a public forum of anyone that's had damaged goods and attempted to make good on this "insurance" and it will expose the most offensive and unethical aspect of all. My property has been ruined by water that poured through the ceiling. I won't bore you with the sad details, only I will mention that I have a new found purpose and mission in life... and that is to expose behavior that is unethical and illegal and hold the criminals accountable.
Reviewed Jan. 9, 2015
I have had hard times last 2 months of 2013. I have lost 2 dear family members to lose their life. I needed to help with funeral arrangements. I was on the verge of losing my furniture to auction I place in Public Storage. I advise representative that I get paid the next day would she place my credit card on file to process payment next day. She advise me to contact her district manager Cathy ** . I did and all I got from her with a nasty attitude. She says fortunately our policy is I money in on time for my storage would be auctioned off in 1 hour and the order is already ready for my to be auction off. I explained to her that I get paid the next day, "what is wrong with you taking my credit card in getting your money the next day." She was very very not understanding or sympathetic at my situation that the my family so I had to borrow the money from my phone.
When I went into Public Storage to pay fee l explain to the girl I will be picking up my furniture the tent she stated he could probably get their policy is that and stuff and is the deadline. I called on the day before picking up my property. Well I did just that and end up being directed back to Kathy ** . She says the same thing - "unfortunately you'll have to pay a monthly rent." I advised her that I was told to pay only prorated. Again her policy is this and again I stated to her I was not told that when I got up the money to come and pay to stop my property for being auctioned off and I'm sick and tired of this company not having sympathy for people who have serious matter in their life such as death and at the time I was not able the funds until the following day just like on today January the 10th and they're charging me $80 for the month and not prorated me like I was told. I want my property today and I don't feel that I need to pay you a whole $80 and I'm not going to be using your storage. I will never ever recommend this storage company to anyone and I'm going to get to the bottom of this here with my attorney.
Reviewed Jan. 8, 2015
I have used Public Storage for 5 years, and at least two to three times a year, they raise the rent. Now I was okay with that and understood for the first 3 to 4 years, but when I see them advertise my unit for a much lower price, it's very aggravating and they won't help you any longer and adjust your bill even though you have been there 5 years or more. The customer service is very rude and doesn't really care about the customer themselves, who has created Public Storage, who has helped keep them in business. Well congratulations Public Storage, your greed once again has lost you another good-paying customer. I advise anyone never to use Public Storage ever - go to their competitor, maybe they will give you a little respect.
Reviewed Jan. 4, 2015
My unit was robbed about 4 years ago and I was made to pay insurance with my storage fee. I never ever got a call from them. I filed a police report, they called me to tell me my unit was broken into and me and the others got the same report number and the people who worked there could not tell me anything. I haven't been paid for the loss of my things. What do I do?
Reviewed Dec. 30, 2014
I was renting storage units with a wonderful company in Atlanta, GA called Stor-All. It was sold to Public Storage & my nightmare began! First they raised my rent immediately. Then they raised my rent AGAIN by $50 a month later. Their customer service is terrible. They're not accommodating to their customers. They often don't even answer the phone & let all the old employees go.
Reviewed Dec. 28, 2014
Check your state's self-storage laws. All of the self-storage companies must abide by each and every requirement to be covered under the law. In most states, they are required to send you notices both by regular mail and by registered or certified mail (most importantly this one because it verifies that they sent it and you received it). Without this critical piece of information, the auction is deemed illegal and you have the right to sue for damages and the value of your items. I am suing public storage in va now for an auction they conducted on my unit-and with no certified mail or registered mail receipt to prove they contacted me.
Reviewed Dec. 26, 2014
Keeping this short, every review here is spot on. I have rented since 1997. They never respond nor care. No one ever returns your call or email. The only thing I can say is the person in the office is nice. But they can never help you. Call the District or corporate. That never works. Will be leaving as soon as possible. We need a movement and quick using storage. If we don't have room at home then we shouldn't keep it.
Reviewed Dec. 22, 2014
I will never do business with them for the rest of my life. Tried to make payments over the phone and they wouldn't take payment. Then tried to call the store where our me and mom's stuff all we had to our name after Austin Texas took everything else we had but they're doing everything they can to help us. Yeah right. They can't wait two days for a payment. God forgive me but I told her she could take our stuff and shove it where the sun don't shine!!!!!!!
Reviewed Dec. 17, 2014
Received a call from the "fill-in" regarding "broken glass on the ground behind camping trailer". This facility is in Tomball, TX. We live in MN and were storing our trailer for two months. I asked for clarification and police reports, etc. She was unable to provide anything except the number for her manager, Michelle. Public Storage does not make police reports. Owners must do that. When I called the police, they informed me that a report has to be filed in person. I called Michelle (manager) all day and left multiple messages. No return call.
I called the Tomball Public Storage office several times requesting a return call. Nothing. Our son-in-law who lives in the area went to the facility and took video and sent it to us. Shocking! Back window shattered, glass everywhere. Every compartment emptied and our personal belongings strewn all over. Camper door wide open. The people who run this storage facility have zero customer service. The vehicle next to ours had a shattered window. Evidently, crime is a problem at this facility because they seem to have a standard response "I’m just a fill-in". They don't have the desire to communicate with us regarding our property loss. We recommend that you do not use this facility if you value your belongings. We are making plans to travel to TX ASAP and pick up whatever is left.
Reviewed Dec. 14, 2014
Burgarized @ Vanownen Ave Canoga Park, CA Public Storage - I rented a 10' x 20' unit after checking out the location's website reviews that were positive at the time. There were no negative reviews about thefts at all. My unit was burglarized the Tuesday before Thanksgiving and most of an entire house of furniture was stolen. Two other units were burglarized that night and when filing the police report at the office the next day, I'd heard there were other thefts just 2 weeks before. This location has only 4 exterior cameras, according to an employee. In my opinion, this Public Storage location is not secure and should be avoided at all costs. There are no interior security cameras, again according to one of their employees, and no direct alarm to the police when outer doors are pried open which is the apparent case here.
It seems strange that such an unsecured property has NO negative reviews and makes me wonder if a number of other renters in this facility have been duped liked me, thinking their possessions were secure. I'd be interested in talking to an attorney about a possible class action suit, with the other renters there who've been affected by theft in recent years, to see if there's been any owner fraud involved with regard to their online reviews which distort the reality of what's going on at that location.
Reviewed Dec. 12, 2014
My storage was broken into by the people who had a storage next to mine. I filed a police report and public storage would not even fix the hole in the wall. Nor would they say anything or do anything about the people who went through their storage into mine. One week after I reported the break-in, I was broken into again. This time they went through the wall in the hallway. I showed the damage to one of the people at the office and they didn't do a thing about it, it just left the ball hanging out like it was. One time I paid for 2 months instead of one months. I want to paint for the second month again because I could not find my receipt to prove that I had already paid it. The people in the office are very very rude and the insurance company has a minimum of three thousand dollars worth of coverage minimum. Now that I'm filing a claim they're saying that my coverage is only for 2000. This place is a total rip off. The insurance company says they have sent us all the paperwork to fill out. We have receive nothing. This is the public storage in Fullerton California on Commonwealth.
Reviewed Dec. 4, 2014
If I could give zero stars...My first experience with storing some extra stuff as I was selling my house and Public Storage was TERRIBLE! I reserved a unit online on a Friday evening. The property manager called me later that evening to confirm, but I missed the call. I called back and left a voice mail to confirm that I would be coming in Saturday to move in. When I got there, less than 24 hours later, they had rented my unit to someone else. The manager offered me a larger unit for $50 more a month and said it was their last one. I took it because I needed to move my stuff out of my house. I contacted the district manager, with whom I was able to negotiate the price back down to the original unit cost. But then every month, the invoice I received had the higher price. MULTIPLE REPEATED emails asking to correct the invoices ended up typically unanswered and eventually with me paying only the agreed upon amount. Which in turn let to me accruing late fees, which then had to be waived (more emails!), and finally Public Storage notifying me that they were increasing my rent by $100 a month!! They said the contract is only month-to-month and they reassess the rent after a few months. Seriously?!?!
I moved out and into a different storage facility for a fraction of what I was getting charged at Public Storage. Not to mention the unit they had use in had cracks in the concrete walls that allowed moisture in. I definitely will not be giving them any more business, ever.
Reviewed Dec. 2, 2014
Public Storage sold my life's possessions for a bill of under 290.00 and I never got a lien notice. They disabled my account for online access and every picture and award my only child earned is gone. Who would buy such sentimental items that are value-less for them and priceless for us? I know the lien sale laws have been updated, but where is the law that protects our sanity when such a devastating thing happens? It's dirty. And the popularity of the reality shows "storage Wars" makes the unscrupulous practice more rampant. I want to start a movement for change. I will do it at change.org and contact as many people affected by these practices. I know it is not the majority of self-storage customers, but it is still a cause that needs to be addressed.
I am devastated. At 52 years old, I have nothing left. I was homeless for a couple years; living in motel rooms and needed the storage. I have been using the company for years! And they sell my life from under me for under 290.00? Couldn't they have kept documents and photos for an extra month? Makes me sick to my stomach and I know there are other people who feel this way.
Reviewed Dec. 2, 2014
I moved from a house to an apt and required storage. I was moving my stuff out of storage that was further away from my current residence and decided to call Public Storage. When calling any storage facility, the first thing they ask is "What are you storing?" After I let their customer service representative know that it was sports equipment, such as 2 bikes, and surfboard, he offered a 5x5 locker at $60. I was excited about it and agreed to come and see it. After I scheduled an appointment, I got a call directly from the facility to confirm my reservation and go over the key details such as what I will be storing and the locker that I am coming to see. The next day, I took two of my bikes and went to the facility to sign the papers and put some of items into storage.
To my surprise, I was told that the locker that I am there to see requires a ladder and further more if I want a locker that is ground level, I have to pay 3 times the price that I was quoted. I was polite and tried to explain the situation that very much felt like "Bait and Switch". When I tried to explain that I feel that I was lied to, the manager did not want to hear anything that I had to say. Her explanation was that since the unit doesn't work for me, she can offer me the one that is 3 times the price. I explained that I came there because the customer representative and I spoke about the items that I need to store and both agreed that I need a ground level storage unit.
After I hung up with the customer rep, the woman from the facility called me 2 minutes after to confirm what I will be storing and the unit I will be coming to see. They got me to come there with my items under false pretenses and used the "Bait and Switch" method to try to get me to agree to a storage unit that is significantly more expensive. I tried to explain why this is wrong and she kept cutting me off by saying "You don't understand" while speaking with her hands and pointing at her head. I work in sales and if I was ever to behave like that with a client, I would be fired. When requested to stop saying that "You do not understand" and instead try to help me by possibly offering me a better deal, she refused.
I offered the names of the sales individuals that I have spoken to that offered me the price and the time of our conversation, as well as asked to pull up the recordings of our conversation, to which she continued to obnoxiously speak to me with her hands and claim that I don't understand their policy. I have called Corporate offices to file the complaint, where I was given the name of the regional manager. The regional manager does not bother to answer his phone or return his messages either. When I called the corporate office again, I was told to deal with the regional manager, Eduardo, who obviously does not bother to call anyone back, even though I have left him voice messages for 3 days.
The corporate office points fingers at the managers and managers don't care to do anything. I have never had a manager speak to me with their hands and not bother to solve the issue. No one at the company is held accountable for their actions. Even though I had names of the individuals I spoke to, the manager nor the corporate cared to hear it. There are plenty of small businesses that deserve the business before Public Storage. Stay away if you don't want to deal with uneducated idiots that lack common sense or customer service skills.
Reviewed Nov. 30, 2014
Signed a lease today for a 10x20 storage in Woodbury, MN for storing vehicle. I was almost mandated to buy a plastic mattress cover and padlock from them to rent me the unit. Manager's argument was that I needed to lay the plastic mattress cover on the floor so the floor does not get dirty. Driving over a plastic sheet is something I heard for the first time and unsure if illegal. I defended on the basis that the car may skid and hit the front wall. Later on I was told that I needed to clean the floor in a way I got it (such as brooming, spot cleaning etc.). The padlock was twice more expensive than one can buy from store, but the manager said I needed to use the exact same padlock they carry. Could not show the evidence in the policy so I realized she was trying to meet her sales goal by fooling me. Ended up renting, but did not take any of their product. The consequence is I was not given the access code until I show them what lock I would use, but they started charging me from today. Will see how tomorrow goes when I go back to them with the padlock I bought for less than half price they were charging.
Reviewed Nov. 29, 2014
We owed October's monthly of $322.00 unit. A notice of enforcement of owner's lien was dated 10/20/14 demanding payment plus $322.00 plus $64.40 equaling $386.40. If not paid, auction was set for 11/25/14 at 10:00 AM. My husband made a payment by check online which bounced. He made another payment on 11/8/14 which went through for the amount. The facility sold my items. What is strange is that they did not apply the October payment. I spoke to supervisor named ** who says that is just the way they do things, my October payment did not matter she says. We had storage due to losing the house we were renting, the owner was collecting rents and not paying the mortgage. The storage facility never sent correspondence. Upon attempting to pay November's rents on 11/28/14, we found out that they sold our possessions. The items are still in storage and was sold at $100 on 11/24/2014. My items are worth upwards is $10,000.00. I don't care what it cost, I will pay until I am homeless to retrieve our lost possessions. The storage facility is located at 1250 Rockaway Ave., Brooklyn NY 11236. I spoke with **, supervisor at 347-694-4612 1250 Rockaway Ave, Brooklyn, NY 11236. Please help us.
Reviewed Nov. 26, 2014
I have had rental spaces in the Lakewood CO (Union/Alameda) location for 6+ months, pay on time over $200 per month. Recently I was moving one car out and wanted to move my cousin's car in. The rude young woman (Carrie or Casey) at the front desk didn't even let me ask the whole question of what I needed to do before immediately barking out that it can't be done. I asked politely again and she said, "no, it can't be done." I said "fine please cancel my parking spot for $58 per month." She then proceeded to say that there were a couple of options. By then she had lost me and I was out the door. My cousin went up to the location by my bad recommendation and signed up for a spot and they charged her $80 for first month rent. Within 24 hours she called to cancel and they said that they could not refund any money as they have a strict no refund policy. She had not parked her car there and they would even consider a partial refund.
We found out the name of the manager Larry who was waiting for the call and basically said the same thing- "no refunds, if you give in to one customer service issue you will have to give in to all." He was also rude and had zero customer service skill. When I asked him from a confirmation on my space being cancelled he said that the only way I could cancel was to go back to the office and ask for a cancellation receipt. I shared that the rude young lady did not share that and he immediately skipped past the poor service again. I would suggest that anyone considering renting space from Public Storage run as fast as you can. As you can see by the huge amount of complaints posted that they are not concerned or care at all about there customers. I look forward to telling my bad experiences story with every person i know, through Facebook and every other channel I can find.
Reviewed Nov. 13, 2014
Rented a unit from Public Storage, was given a price for the year, paid on time only to have them raise my rate $20 a month 3 months later. Reason? Operating costs!! More like SCAM? Read the fine print!!! They get you in and then jack your rate. Do not use Public Storage!!!
Reviewed Nov. 13, 2014
I rented a 5 unit at Simms and Alameda facility at the first of the month. I started moving my stuff in and noticed half of the wire roof was missing and was bent like someone got in there already. I should have noticed upon inspection of unit but didn't. On the other hand, this unit should have never been rented like that, so PS never inspected it after last people vacated. Asked to move to a different unit, sure for 27.00. Asked to move to smaller unit, sure for 20.00 lock fee. They no longer move people for maintenance issues. Also, I was charged 28.00 for a 3 dollar lock, robbery. I said I had a lock at home and was told it would only save me 2 dollars. I said I will be out at the end of the month and will pay triple to another storage facility to know my belongings are safe.
I will NEVER do business with Public Storage as long as I live. You lost my business forever. They said I could leave my key for maintenance to fix it but no time frame on when it could be done. Sounds so fishy to me and I feel doing business like that is so shady. Maybe there is a reason for this? My advice is to spend the extra money where your things will be safe.
Reviewed Nov. 13, 2014
We selected a storage unit and agreed to a price. Now we get the monthly invoice with an increase of $20.00/month. We were not even notified of this increase! I called the storage site and was told to contact customer service. I called them and was told the only person that can adjust fees is the district manager. I called him and he said it was customer service that could help!! No one there knows what they are doing and who is in charge. I complained that we were not even informed of the changes. And the District manager did in fact have information that the letter was not delivered to us! And yet even with that information no one could help by at least keeping our current rate for one additional month, even an employee. I spoke to an employee of Public Storage and that person stated that the major complaints about Public Storage is that they increase rates without notification to their customers!!! BEWARE!!!! Better yet GO ELSEWHERE because if they can't even provide assistance to a disabled Veteran then they do not deserve to be in business with these practices.
Reviewed Nov. 12, 2014
I rented a 10x20 space at Public Storage at 8733 Glenwood Avenue in Raleigh, NC in August of 2012. In October 2014 I had reduced the amount I had in storage and made arrangements to move into a 10x10. In the process of moving I realized that three of my triple laminated, furniture grade storage units I had assembled were significantly damaged by an active termite infestation. They also destroyed a cardboard box that was on the floor (fortunately just pots and pans within). There was also a significant infestation of large, black carpenter ants. When I inspected the smaller unit I had reserved, it had two termite tunnels on the wall.
I was informed by a wood destroying insect inspector that the state does not require treatment for these facilities. I think most consumers would assume that they can place furniture or boxes on the slab as you would in a slab on grade home. Because I observed mud tunnels in two storage units I think it is reasonable and necessary to require that these facilities be treated and maintain contracts that will ensure those that use these facilities will be made whole if damage occurs. I suspect that the drywall in these units may well be significantly infested.
I calculated the material cost of replacement at $768.01 based on Home Depot pricing (calculation document available) and when I went to file a claim, realized that the insurance they required would only pay $250 with a $100 deductible for vermin damage, or clearly insufficient to even pay for the material, let alone the labor involved. I think that Public Storage is negligent in several respects and they have refused to do more than help process the insurance if there are problems.
My concerns: I assumed that Public Storage would have a pest agreement that would not only insure that this type of destruction would not occur, but that if it did that some entity would be financially accountable. They obviously do not and do not even spray the perimeter given the infestation of ants. I assumed when I found the damage that Public Storage would do the right thing and take full responsibility and they will not. They have no plan to disclose the infestation on this site to renters and likely this is a problem that potentially extends to other sites. My situation is the tip of the iceberg. Renters should be able to place furniture and boxes on the floor as they would in a slab on grade home or be informed that that they should not. I consider the amount the insurance offered in the inadequate policy and the insult. I posted as a review on their web site and they have not shown it.
Reviewed Nov. 9, 2014
Public Storage preys unfairly on people who are desperate moving and in need of storage space! They nickel and dime you with extra fees and then charge you for a full month of rent when you move out after the 6th of every month! While this is 'their policy' this is an unethical and morally wrong policy! Moving is painful enough without a bottom feeding, opportunistic company taking advantage of others.
Reviewed Nov. 8, 2014
I have more than +$ 92,000 in property and I lost +$48,000 dollars and Public Storage never take care my case. They switched insurance companies when I was in process to claim and for 18 months waited for my refund and then the new company want to send me only $150! If I pay 100 dollars of deductible! I'm looking for a good lawyer to sue Public Storage! And I have more pictures to prove what they did to us.
Reviewed Nov. 7, 2014
My family has been a customer since 2003. A few years ago, they increased our rent from $75 to $95 without notice, and not too long ago, they increased it to $115/month (again, without notice). All of our payments are through auto pay, therefore, it is automatic each month. The manager at the Public Storage on Belleview in Denver called and told us that the payment didn't go through. So, I did a manual payment online. The next morning, we were unable to enter our storage and was charged $220 cash to enter even though we told him we have already paid. Keep in mind that my dad (who does not speak English) made the payment. The manager did not give him a receipt and when I called to talk, he hung up on me and refused to return the money. This was not the first time this happened, a few months ago, we got a call that they were going to auction our storage. I had to and the manager was not cooperative and rude. I told him that our rent was automatic each month, therefore, if he did not receive our payment, it is his system's fault and that he should look into it. He again, hung up on me.
I called back only to be greeted by the answering machine, so I left a message and told him that if any of our things are auctioned, I will sue the company. A few months after that, our storage was broken into. We have insurance on this storage, so they said that they would do an investigation. It has been over a year and we still have not heard back from them. We thought about switching storage on multiple occasion, but this storage is the most convenient. I'm very disappointed in the way management is handling the situation here at the Belleview Public Storage in Denver. The manager here definitely take advantage of the fact that many of his customers do not speak English. I DO NOT recommend this place. It's a total SCAM.
Reviewed Nov. 1, 2014
My things were auctioned and I was a month behind. No attempt to verify their plans.
Reviewed Oct. 31, 2014
I've been a customer at Public Storage for 4 yrs. Since my phone number change and address, I've had a lot of issues trying to log into pay my bill. I called the storage unit and left messages, but I got no call back. I then called the 1800 number and spoke with customer service, told them I had issues logging in. They said "Well, your stuff went to auction." I thought one thing, "Wow." Why didn't they send any form of email or call telling me my stuff is going to auction? Not sure.. I'm still a bit shocked.
Reviewed Oct. 31, 2014
We went down to TN, from MI to pick up our things from the storage unit, only to find out they had auctioned off our unit the week prior. They placed a lien on our unit in July and never notified us. The 5 payments we have made since then was being applied to the monthly rent and not past due balances, so they claim they had the right to auction off our unit. Every time we made a payment via the internet, the amount given was not included in the total. If you call to make a payment, they charge $25 so we choose to make payments online. When we did call September and spoke with a customer service rep, he never notified us then either that the unit was in a lien status. He stated the payment we were making at the time would put our account in good status. So instead Public Storage, left the lien on unit, continued to collect my 5 additional payments, just to auction it off two weeks later.
We lost EVERYTHING! The only amount remaining on the bill was lien and late fees of $150, that we were not aware. $30,000 worth of stuff sold for $1,600 with only a $150 balance... WTF. We went to TN with 2 trailer loads and 2 van loads. When we moved back we were only able to take 1 van load. The rest ALL gone. Our kids are devastated. They lost everything they owned after 17 years. Seeing all these complaints, I don't understand why nothing has been done with this company yet.
Reviewed Oct. 30, 2014
This company is the most cutthroat I have ever seen... I needed storage for a month and they told me if I was out by the 5th of the month it would be a prorated amount. When I went to move on the 4th, they charged me 169.00 for the whole month plus a 50.00 late fee... I talked to the area manager who admitted that was not their policy but would only remove a 30.00 late fee that they charged me on the 22nd for some unknown reason... They lied to me to drive my bill up and have me in storage wars... There are plenty of honest storage areas...
Reviewed Oct. 30, 2014
I was visiting my elderly mother and my brother in Baltimore MD from August 1st to October 15. I paid Public Storage in full for a storage unit. For days before October 15 the local as well as nation weather reported there would be strong to severe storms with tornadoes possible. These storms were coming from the direction I was going to drive to so I decided to wait for the storm to pass on October 15. I did not think it would be a problem to vacate my unit first thing the next morning. I went to my unit on October 16 and vacated the unit, made sure it was clean and notified the employee. The employee checked the unit and said it was fine and he would give me my vacate papers.
I asked if I owed anything for vacating the following morning and he said I owed $108 for the remainder of the month. I was stunned and asked why I was being charged for the rest of the month. The employee said it was in the contract I signed. I said, "It's only a matter of hours I overstayed and only due to the storm." I live on a fixed income and did not have it in my budget to afford renting the unit for a longer time. They make people pay for something they are not getting and using the contract to extort money from people. I would not mind paying for the extra day but not anymore. At this point they are adding late fees and continue to bill me from future months when I am not even there as I live in Florida.
Reviewed Oct. 24, 2014
I have never rented from Public Storage before but 3 months ago I got a unit. I was in a hurry and had no time to shop around. I knew something was up when I filled out the application and I had more paperwork than when I bought my car. They advertised for one price but have numerous hidden charges. You have to buy a lock from them for 20.00, there is a 'convenience' charge to pay over the phone of 20.00 and you have to pay insurance from them (15.00) unless you have a specific type of insurance which you have to prove to them with more paperwork. I was late the first month by 7 days and had gotten numerous calls from a VERY rude and pushy woman. This past month I was late by 12 days and have had my lock cut off. This is nuts!!! I'm getting my stuff out as of tomorrow after I pay all the other charges plus a fee for them cutting my lock off!!!
Reviewed Oct. 24, 2014
All of a sudden, they increased my storage rate by about 25%. Nor did they send me notification. They claim to have sent me a letter, but upon investigating, I find that they have misspelled my address. They now say I have not updated my address.
Reviewed Oct. 21, 2014
I STRONGLY encourage anyone who is considering Public Storage for their storage needs to reconsider and find a company that actually cares about it's customers. While this location (Public Storage Property # 23055, Arlington Heights, IL) does have friendly staff, this company is not about customer service or working with people PERIOD. I rented a unit in March 2014, paid 3 months up front and then fell behind in September and now October. I lost my job and have absolutely $0 income, have depleted my 401k and have been scraping up money here and there to make payments here and there as I can (I've started babysitting for family members who are paying me to do so).
In any case, my unit is scheduled to go on the auction block in two days, less than 2 months after I feel behind in my payments. I owe them about $200 which includes late and lien fees. Everything I have to my name besides my car is in that storage unit and this company REFUSES to work with me despite my efforts to show that I am trying and WANT to pay my storage fees. On top of that, the call EVERY SINGLE DAY which I see as harassment considering they clearly know my situation. They also harass my mother (b/c I put her down as EMERGENCY CONTACT) on a daily basis even though I've demanded twice that they stop calling her. Just today, Samantha called me yet AGAIN asking me when I planned on paying and to remind me that my possessions would be going up for auction on October 23. She then had the nerve to ask me how I planned to pay the fees/money I owe them after the sale of my possessions... and twice used the term "ABANDON".
Excuse me, Public Storage, I clearly have NOT ABANDONED my property so stop calling it as such! Someone who has made even small payments and is TRYING to meet their financial obligations with you is not abandoning their life's possessions. BOTTOM LINE, THEY DON'T GIVE A CRAP ABOUT YOUR SITUATION AND THEY WILL NOT WORK WITH YOU SHOULD YOU FALL INTO AN UNFORTUNATE SITUATION SUCH AS UNEMPLOYMENT. The funniest part about this, if I've heard it once, I've heard it 20 times... it was in your lease that you signed (fees, liens, etc). Yeah, I know... I should've NOT SIGNED the lease because I should've known that there was a possibility that somewhere down the line I would lose a job and fall on hard times financially. Yep, next time I'll remember that before I sign any lease. What a load of crap... and, if you're reading this review, make sure you check other consumer review sites out. Public Storage has more complaints than any company I've seen, and it seems to be that people are complaining about the same issues over and over.
Wake up Public Storage, sooner or later people will wake up and go down the road to the next storage facility. And thanks for giving a crap about good, hardworking people who, though no fault of their own, have fallen on hard times. AND MOST ARE WILLING TO PAY WHAT THEY CAN AS THEY CAN... that's the worst part. You are taking from me things that mean nothing to anyone but me and things that are simply not replaceable, as well as all of my winter clothing. Maybe I'll find some of my things at the Goodwill or Salvation Army when I go looking for a winter coat.
Reviewed Oct. 14, 2014
I have never had storage before. I was looking for unit near my new home and stopped by Public Storage on Grant Ave Philadelphia, PA. Lady in charge was very vulgar and pushy. She told me they have amazing sale first month free and rent $36 per month vs. $55 per month. I was hesitant but she kept telling me sale will be gone tomorrow and I must sign up. She kept pushing and I gave in, sale of $36 plus $1 per one month sounded very good. I only checked one other storage prior to this one and same unit was $65. I signed up but when she ran my card my receipt stated $51. I was shocked. She said that this is mandatory insurance plus the lock.
I have renter's policy and asked her if I can use it, she said ABSOLUTELY NOT - policy of the Public Storage. She stated that this is one time deal and then I will pay $36, BUT when I got all the paperwork it stated $49.90 per month and only next month at $36. Month at $36 is the $1 month rent plus all the fees!!!! I called few other storage companies and they ALL told me I can use renter's policy plus for $50 I can rent 5x15 unit with no sale. I paid $50 for 5x5 only!!! I called Public Storage immediately and Diane (manager I guess) told me NO refund and plus she lied to my face and said that she NEVER told me I cannot use my renter's policy.
I am not crazy. I asked her twice and both times she said NO I can't use my policy. Now I am out $51 for nothing and when I call their customer service I get same message - no one available, leave a message. This is HORRIBLE company to deal with, and the employees they hire are very low class people who lie their way through renting those spaces.
Reviewed Oct. 9, 2014
Be very careful!! We had been in the unit for a couple of months and then they increased our rate $25 claiming they increase by that increment EVERY year in July...which I find very hard to believe as at that rate the rent would be about $500 by now. I always paid on time. I called to question it and they pointed out it was in your contract. Read the FINE PRINT. When we went to move out, I had prepaid and then asked for a refund as we were out by the 5th of the month and they would not refund any of my money as they 'cannot' issue refunds. Only company I know of who has no way of returning payment. I find this very hard to believe as the local rep said they could but then the territory manager said they couldn't. Thus, it actually hurts you if you are on top of things. DO NOT PAY AHEAD. Rebekah was nice but the corporate people are all about making money instead of customer service. I would recommend a local storage unit place (A&J Self Storage or Colonial Self Storage as they are cheaper, local, and have good customer service as we have experience with all three). We will never choose Public Storage again!
Reviewed Oct. 8, 2014
I have had a storage unit with Public Storage for almost 8 years. I was behind on my payments due to medical problems. I received the usual calls and emails because my rent was overdue but couldn't attend to it. I called to pay my bill and was advised that EVERYTHING in my unit had been auctioned off! My daughters' baby clothes, furniture, luggage - EVERYTHING! I am desolate! I asked how they can do this without notifying me and I was told I got an email! Two days before they auctioned off my life, they sent an invoice saying I owed money. NOTHING threatening or even advising me that they were going to auction all my things. I cannot express my disgust and disdain for this organization. STAY AWAY!
Reviewed Oct. 5, 2014
After renting a storage unit for a year at $88 I was informed that the rate was increasing to $98. I always paid on time and often 3 months in advance. I then learned that I could get the same unit as a new customer for $90. So, they figured I had the regular price, was to have the unit after a year and would pay the $10 increase, nor would I learn that the regular price was $90. I contacted customer service via email stating I wanted a credit for the extra amount I paid and a return to the appropriate rate... No response. I collected my toys and took them home.
Reviewed Oct. 4, 2014
Rented a storage unit and it was for a few days only and unit was secured with their lock and key. We vacated the unit the same week we moved in. Key and lock returned to the office. Kept getting billed and would call and no one would return calls. They sent it to collections. It's an empty unit!!! Public Storage still will not return calls.
Reviewed Sept. 30, 2014
My storage unit was auctioned without my knowledge - I have been working very closely to the storage mgr. He would always call me and let me know I need to make a payment and I would. For some reason this month no calls or letters. He ALWAYS CALL but not this time which is very unusual. Please help.
Reviewed Sept. 26, 2014
I was in the hospital and unable to make me payment. When I was discharge I e-mailed Denise ** to ask if I could do weekly payments but she never responded. I called and left messages and no call back. Emailed again and nothing. My unit is now for auction. I tried making payments online but I wasn't able to. I even called the facility but was told that I had to make the full payment which I was willing to do but the guy that answered said that I had to go in person. I work and they open from 9:30 to 6:00. My schedule is from 9:00 to 6:00. This really bothers me because now I'm losing my items I have in the unit. They didn't even try taking the payment over the phone. At Extra Space I was given the option to pay over the phone they worked with. Public storage didn't even try to work with me and my situation. The Los Angeles Public Storage on Beverly and Westmoreland.
Reviewed Sept. 23, 2014
Public Storage stole 140 from me. I have receipts to prove it!!! And cannot get a return call. I fax the proof. They changed my locks and threaten to auction off all my belongings. I was forced to pay them twice for August. I'm disgusted that a big company like that can get away with stealing.
Reviewed Sept. 15, 2014
Rented a storage unit for the $1 first month special on 8/27/14. Wasn't told I needed a special lock for the unit and that I could use the one I already had. Moved all my belongings in only to find out my lock didn't work and I had to leave my contents at risk, author a lock until the next day since the office was closed and couldn't reach anyone. A few days later I received a call saying my account was overdue and I needed to pay that day to avoid a late fee! I explained I had the 30-Day special and they still argued with me that I had an open balance, which wasn't true.
By the end of the conversation I was told they would take care of it in their system and everything was ok. The very next day I received another call from their office saying the same thing...I had an overdue balance that needed to be paid asap. After that call they again assured me it was taken care of. On 9/15 I went to the storage unit only to see they had put a lock restricting my use of the unit... I was livid. We've to the office and they tried blaming it on a new person who didn't know any better... They removed the kick and said it wasn't entered in the computer correctly from the first day...never apologized. I will not recommend Public Storage ever...
Reviewed Sept. 11, 2014
The Brits have a pejorative term for a person or company that engages in cunning and sneaky behavior that is "technically within the rules of the law but borders on being unethical." It is called "sharp practices." The self-storage company known as Public Storage meets this criteria hands down. I pay all of our bills online through our bank. The bank immediately removes the funds from the designated account and less than 48 hours later the vendors are paid. Last week, I received a call from the manager of the storage facility I use informing me that the electronic check I submitted had been returned due to insufficient funds. I said that's not possible because the bank would not have processed the order if there was not enough money in my account.
That's when I found out Public Storage had taken nearly ten days to process the payment! I quickly came to the conclusion that Public Storage's extreme tardiness on processing my payment was done with the intention to be able to assess me for late fees and returned check fees. The fact the bank has not charged me, too, for a returned check tells me my hunch is correct. By my reckoning this company must collect tens of thousands, if not hundreds of thousands, of dollars every month every month from customers. I gave notice last Thursday and our stuff will be out by the end of the month. Public Storage is a sleazy company. Don't do business with Public Storage.
Reviewed Sept. 10, 2014
First of All, I would like to say that I'm elated that I finally got whatever is left of my stuff out of pawn/hawk. That is exactly the situation you put yourself in when you rent from public storage. There was a time when I was late and they hit me with a 50 late fee then 100. When I finally got caught up, they raised my rent. When I called the district manager about reducing my rent, she didn't even return my calls. After all the fees and raises, the rates end up being just as high as a pawnshop. It seems like this company is after everything they can get from you. If they see you pay late, they get whatever they can from you, including your stuff. Also, they cut your lock after only 7 days late. Once you pay up, then you have to buy another lock again at around $20. I was also raised twice in two years. My rent ended up being higher than other vacant units in the same facility, same size.
There were also problems along the way with my unit. When winter comes along and there is a snowstorm, many times my unit was snowed in. The plows would shovel the snow into the doors of the units. I called the dm and she acted like it was my fault that the company she hired to plow did this to me. She had someone shovel out my unit, but she was very rude and cold about it.
I thought I would be glad to get my stuff out, but that turned out not to be completely the case. Again elated that I no longer have this noose around my neck. However, things change when it comes time to move everything out. Everything was pretty tightly packed. When I started moving I realized that the roof was leaking into my unit. A lot of what I was storing had to be tossed. A few electronic items that worked prior to storage no longer worked. There were several paintings that had watermarks from flooding as well as mold spots from moisture. Some pieces of furniture had been damaged from water. Our king size mattress had to be tossed. Also, there were pieces of furniture with metal hinges, and the metal hinges were completely rusted. Also a few other metal items that had gotten rusted. There was also a container of miscellaneous tools that already had showed rust.
It appears the roof was leaking when I first got the unit based on the extent of the damages. What's really upsetting is that no one at this facility told me. What really stunk was having to dispose of the king size mattress and other furniture (which were damaged by the roof leak) at my own cost since there are no dumpsters on the facility. If I would have left those things, I would have been charged again.
Also, there were remnants of skeletonized water bugs. Probably from all the water in my unit. Also, tons and tons of spiders. Neither of which I had before moving my stuff into this unit. Anyways, I figure after about 3 months a lot of the stuff got ruined so I wasted all the rent/late fees/raises. I called the district manager and she never returned my calls. The insurance is useless and won't cover water damage.
Other than a couple of boxes stored in tupperware containers, most everything turned into garbage. If I would have known, I seriously would have given everything away and saved the 250/month for two years and had myself a nice car. Do not waste your money with public storage. I personally feel that the local governments should put laws into place to limit companies like this from charging outrageous fees and take advantage of consumers. When one becomes late with public storage, it's worse than pawnshops and credit card companies combined. This company also will do NOTHING to work with you on any level.
Reviewed Sept. 6, 2014
94-1128 Ka Uka Blvd. Waipahu, HI 96797. The worst storage property in Hawaii... A place where people sell drugs. a garbage dump where people from the community just drive on and dump their trash on the property. Lots of cars being stolen right in front of the camera and so forth... It doesn't get better. Is this how they manage the property at Public Storage? Can someone do something about this because if and when I make a complaint, my vehicles get damaged or I receive threats from the drug dealers and homeless people residing on the property. Please HELP!!!!!! ANN
Reviewed Sept. 6, 2014
Beware consumers. My complaint: 1/ PS raised my rent 25%, 2/ after 5 months, 3/ with no phone call, email, or written notification, 3/ no one at the front desk could help, 4/ I had to call 2 different numbers, stay on the phone through 2 menus to talk with someone who - you guessed it - says they can't help. They claim they sent me a warning postcard - I never got one (and have read complaints where people had my experience). They say increases can start anytime, basically.
I am frustrated by: the amount of the increase, no warning, the automatic deduction, no help, and how soon it started after I got the unit (I broke my back to transfer into this unit - because it was a good deal). I have been using Public Storage for decades. Other problems - at different locations that I've let go because I didn't want to waste time: 1/Leaking ceilings, 2/a break-in (that involved multiple units), 3/and being charged for a full month after turning in the key on time.
Leaky boxes - I brought in the damaged lids about 8 box lids (that covered about 6-7 feet length) and I was given a tarp to use to cover the boxes. Break in - nothing was taken, however I did not have time to go through all my boxes. I filled out the form as requested. Over charge: I turned in my key and they said I had to pay for the month. I was exhausted, I don't want to get creditors calling, so I just paid for the month, without needing or using the last month. This last issue (auto deduction) verges on them having access to your bank account and taking what they like. I feel this is dangerous to the consumer. I am going to take my account off auto-pay. This is a warning to other consumers. Research other companies before you store.
Reviewed Aug. 30, 2014
After TEN years of renting from Public Storage, I had fallen behind a month because of medical problems. When I called them in July 2014 to make arrangements for the missed June and now late July payment, I was informed that the unit was already posted for auction and that partial payments would not stop the auction, only full payment would be accepted to stop the auction - never received ANYTHING in the mail in regards to the account. I attempted to contact the regional manager in August, prior to the auction date, it took THREE terse emails before he even responded to me, informing me that they could accept the back due rental fees to stop the auction, which was now at three months behind.
The property manager and I had talked on several occasions and she was fully aware that my partner had died, I had a major TIA, and that I was in dire depression and close to simply throwing in the towel, facts I tried to convey to the district manager who was cold and uncaring. I struggled and struggled to make arrangements and even attempted to raise money to go buy the unit from auction myself, but after he told me they generally go for $300 to $400, I gave up because I did not even have $5 to take the bus to go try.
Today I get a note that the unit sold for TWENTY-FIVE DOLLARS and now they are demanding almost $900, including a $130 lien fee for sending it to auction. This is plain robbery in my opinion, CERTIFIED WRITTEN notice should be required before auctioning goods, at least a phone call in advance of posting it for auction. When I let it get behind I was told "Don't worry we will work with you, we don't want your goods" and the unit had gone 3 months in arrears before, this was not even two full months, no notice, no phone call, nothing until I called them!
Yes, I most certainly want an attorney to contact me on this! For all the grief, loss of sleep, added depression, and stomach distress they have caused not only me, but, REPEATEDLY after being told time and time again not to call them because they are ill themselves, my 80-year-old parents, my mother was in tears last time! Not to mention all the computer and audio equipment, tools of my trades I lost, and Good Lord knows how much personal family photos and sensitive personal information. Please contact me at ANY time! (although my phone may be off line 9/1-9/4, email is always available within 24 hours, save for Sundays) THANK YOU!
Reviewed Aug. 28, 2014
The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the ownership of Shurgard. Public Storage "PS" took over the facility over 10 years ago. The local on-site management is great and friendly. Since the purchase by P.S. they have NOT maintained the structure as needed. It needs the following: a) New roofs. b) New ceilings - coming apart because the ceiling is leaking. c) Bat & other types of infestation - several units completely unusable. d) Installation of bathroom for employees - in the past they went across the street to Wendy's, in the spring of 2014 they brought in a Porto-Potty; it's always dirty, hot & smelly. Great way to treat employees.
e) Security - 138 inner units were broken into in the fall of 2013. Solution as of late Spring - 4 outside cameras facing away doors and toward cars only. Resolution is extremely poor. They need at least 6 more cameras. f) Claim of climate control; this infers that either the interior has heating or air conditioning. It has neither, nor are they insulated. g) Public Storage removed all gutters & downspouts. Water falls and splashes onto and in the space if the door is not completely shut. h) Snow removal is almost non-existent. i) Leaf removal is non-existent.
j) Inconsistent rate increases; I was paying $359 for 1 (10 x 35) and $332 each (total 664) for the other two which were connected without a dividing wall (20 x 35). The new rates went up 9.5% on the single unit and 20.5% on the double wide. All of the 10 x 35s were increased by 20.5%. Called customer service and they stated that it was an "Executive Office Decision" and to call my local District Manager - Fred (he's totally useless). After repeated unanswered calls to the DM I reviewed my being there. Best decision for us was to move our business & personal goods to StorageMart across the street. Every 10 x 35 renter has moved out (except one).
In order to entice people to come back, they are renting the units for $261 as of 08-28-2014. This is a drop of 27+% from the original rates and 33% decrease from their inflated rate increase on the single unit. On the double unit it is a decrease of 20+% on the original rate and 33% reduction on their inflated increase. In addition the smaller units are renting for less as well. The rates are lower than they were in 2013 due to poor quality and increased competition.
Public Storage has many customer and employee complaints against them. After speaking with ex-employees in North Carolina it appears that how they treat their employees and manage their properties is the norm rather then the exception. I can use 3 words to express the overall facility located in Gambrills MD - IT's a DUMP! Beware and rent elsewhere.
Reviewed Aug. 27, 2014
After the separation between my ex and I, we agreed to share a storage unit. He had large amount of belongings, I had very little. But all that was priceless in my life, documents and pictures from the beginning of my life and most sacred - my children. And that is all i really cared about. Three years had passed. I told him it was him to get my things, after all i was tired of paying him more than half the cost for the last two years. This was six months ago. He agreed. Well, three months ago he had a massive heart attack and died. I went to public storage and asked for some kind of help. Three weeks ago everything was auctioned off. I asked them for help. They could care less.
Reviewed Aug. 20, 2014
My name Pakal, I rented a storage unit in Phoenix, AZ address 11236 N 19th Ave. When I rented the unit a month ago in July while filling out the contract they did not disclose to me that the storage unit 0169 had a history of flooding. Well, on 19 Aug 2014, on rainy day I went to pay my bill for extending my storage date to the end of the month. It was raining really hard today. The manager was there and she was very rude to me. After paying my bill I later went to my storage unit to find my storage unit taped off. I open the unit and my items were wet. I immediately went back up to the office to informed the office clerk about my situation.
I asked her has the unit that I am renting ever had a history of flooding and she said yes several times. Then I asked why wasn't I informed that the unit I am renting has a history of flooding. She said the had it fixed. And they are not responsible speak with my insurance company. I feel they should have disclosed this to me. There are several units behind my unit that has water damage I was not informed and I don't think that they are going to inform others about their storage unit taking water damage. I think that it was unlawful for them to rent these units without disclosing that unit floods when there is heavy rain. I need some help with this. I also took pictures. I will never rent from this storage place ever again.
Reviewed Aug. 19, 2014
We have had a storage unit with Public Storage for 14 years. This month I get a notice that our rent is going up from $60 a month to $87. I called the local agent, Julie, who said they don't have anything to do with it. Then I wait online for over 10 minutes to finally get a real person (Roberta) who tries to tell me that is only a 30% increase and because I can't remember the last 4 digits of my driver's license from 14 years ago she really can't help me (sorry 27/60 = 45% increase over the $60!) and I should be happy about it being so low. We will be finding a better and more customer friendly spot ASAP. I expected an increase, but if you received a 45% increase with any other bill, you'd look elsewhere, too. Too bad they didn't care about keeping a long time, consistently paying customer.
Reviewed Aug. 5, 2014
I went to Public Storage because they are a national brand and I figured they were relatively reliable. I had previously had a space in Venice, CA and had no issues, but I realize now, that's probably because I had that space for less than 6 months. I moved some belongings into a space at a Public Storage facility in Huntington Beach, CA in January of 2014. While I was on vacation I received my monthly "invoice" which showed a $23 increase in monthly rent. I thought this was a mistake since I had only had the space for 6 months. When I returned, I went over to the facility and the employee informed me that the rates were set by the corporate office and there was nothing she could do about it, so I would have to call them, which I did today. First of all, horrible customer service. The agent just spewed out the whole "it was in the terms of your agreement" nonsense and didn't even acknowledge the ridiculousness of raising the rent so soon after moving in. She also said there was nothing she could do about it. She said they sent a letter out to the address on file, which never arrived at my house, so I have no idea if that's true or not. Even still, she further stated that they can raise the rent once every twelve months, so if that's how they treat their customers, I will be moving everything out of there. Ridiculous. AVOID this place.
Reviewed Aug. 4, 2014
There is a police report and video surveillance pointing towards an EMPLOYEE THEFT. No damage to lock yet $900 of property missing, pictures taken the day before with property in place. The insurance company had a "can't help you" attitude and said employee theft is not covered unless there's visible signs of damage. Public Storage also had a 15% price hike in the middle of my lease. They require you to get their insurance which is a scam in itself. SKETCHY!
Reviewed Aug. 1, 2014
This is the worst ** company around. They raise your rates every 6 months without notice. Have never received any correspondence from the company at all! Come to find out their rates are considerably higher than other companies. The reason for that...... they do month to month rentals. Really? Crock of crap!!
Reviewed Aug. 1, 2014
I have been at Davis Public Storage for over a year now. I am very happy with the manager Miss Joy. I am so impressed with her customer service skills. I am a senior citizen. She treats me with much respect. I highly praise & recommend her service. She gets 5 stars from me... Good job Joy.
Reviewed July 31, 2014
I opened a storage unit 10x10 in early 2009. They have since increased my rent with the exception of the first year. I moved in paying $99 for the aforementioned size space and with subsequent 10% rent increases (including a pass on the increase last year that I had to petition for, which they subsequently incorporated into this year's increase) now pay $160. So my storage went from $133 (includes the 1 year deferral) to $160.
At 20.3%, it is pretty steep inflation if you ask me. When I called to challenge the extremity of the increase and request a more reasonable increase, they advised me that I could always move somewhere else. However, Public Storage management also knows that they are not a retail store and it is not merely an issue of finding a competitor with a lower price or better quality. They recognize that aside from the time necessary to relocate your storage, there is substantial expense to move your items to a competing facility, since you will have to rent a vehicle and possibly hire some else to help move your stuff. Their argument in favor of a 20% increase is that it is equivalent to the going market price in the facility. They do this because they can despite the fact that as a REIT, they do not have to pay any federal income taxes.
Reviewed July 25, 2014
Great customer service store (20437). I was very please with the service. I was going through breakup and had nowhere to put my belonging and a young lady that I spoke to have me some options and now I have my stuff ... Thank you Ms. Lindy.
Reviewed July 23, 2014
This place has to be the biggest scam ever! Not only do they have bugs in their units that have invaded all my possessions, they increase their price every 6 months. Plus, they state a $1.00 move when in fact it is more like $60.00 to move it. They outfit on Kipling in Littleton, pick up the phone and then hangs up rather than speak to you. They are rude and not the brightest stars in the sky. NEVER NEVER use PUBLIC STORAGE, you will regret it the minute you move in!
Reviewed July 14, 2014
DO NOT RENT FROM HERE. Upon reserving through off-hours, it was nothing but a nightmare since. Well upon showing up I met a employee named Victor **. I mentioned about the unit and then he said I needed to have two locks. I only need a 5*5 not anything bigger. Well I was upset because the requirement of two locks was not mentioned. I was also required to have insurance through their provider NOT my own. He said, "You have to purchase insurance and I have to choose one of the options given!!!" I only had sentimental things of value. Well I was advised I had to vacate by the 11th of July and pay 224 dollars. On top of that, they also make you pay a fee for using a automated system. 224 dollars for just this unit and they are literally two separate units by garage door and wall. I only needed 5*5. I attempted to call the district manager on 2 occasions and never received the call yet.
It is a typical communist corporation that's all about their profits and not customer experience and quality assurance. The employees are more concerned about their next cigarette break with a red bull and cheese puffs than taking care of customers! Also, when I went to check-in to give notice to vacate, the rep was fully aware I was going inside the gate but held me up waiting for someone else whose gate code did not work. She still wanted to keep trying over and over. This place is full of deception imo. I will never do business nor will I ever recommend this company to anyone. It is a typical communist corporation that's all about their profits and not customer experience and quality assurance.
Reviewed July 11, 2014
Wow, this place is a scam. They will tell you one dollar the first month and then they forget to mention when your next payment is due because you were prorated. Then when you are one day late they put a 49.50 lien on your property and a 18 dollar late fee. I bet they made a mint during the recession taking advantage of people that were already down on their luck. "Let freedom ring" is their motto. Freedom to exploit Americans who have already been taken advantage of. I do not pay my bills late and I have a very high credit rating. They simply took advantage of the situation. This corporation is the epitome of everything that is wrong with America. The amount of money they must have made doing this is astronomical because the domino effect of tacking on fines like this is unbearable to most Americans. What a joke. I was told that they would subtract the 49.50 to my next month's account and then they went back on that. What a joke.
Reviewed July 9, 2014
We originally had 3 - 10X30 units. In Jacksonville Fl, on Wiley Road, we are now down to 2- Units. One of our units is set-up for automatic payment deduction, while the other unit isn't. My wife don't trust the auto pay because of an error that took weeks to rectify. We heard some horror stories and to agree with most of the customers that are complaining. They sent us a 23 days notice that they are raising the rent, not a couple of dollars but $22.00 dollars plus late fees after the 6th of the month of over 25.00 dollars, grant you there are times we pay late, but who don't pay bills late sometimes nevertheless our units are expensive. But why such a large increase? The unit that is on automatic pay, didn't go up? WHY NOT?
One would ask, I think you guys are smart enough to figure that out right????. They re-located a christian lady (**) which was the best thing ever happen to that area. This lady always had a positive word to give to her customers but they move her and put a guy there with absolutely NO PEOPLE skills. He's rude, arrogant and could care less. He talks to you like you are some low lifer. My wife and I are productive hard working people whose only trying to maintain, due to a work relocation. I hope you consider what customers are saying, so that you don't end up needing to write a reviews because the same thing has happened to you and your family. Future tenants who are considering Public Storage as a temporary resting place for your belongings. DO NOT make a mistake that you will probably regret. If for any reason you have to use Public Storage (only because they trap you to move -in for cheap) Don't do it, it's is a trap. They can get you in for the cheapest price, then jack the rent-up with hopes that you can't afford to pay. So they can either auction off your belongings or stage a burglary.
Be AWARE!!! Read the reviews. Do your homework when it comes to the Public Storage Units (Orange& Purple stripes are their logo colors) they tell the real true story. If you just have to rent a unit, GO TO CATOMA & TIMAQUANA (off of 103rd street, the guy there is super nice. (**), very friendly and helpful. Or find out where they sent ** (who used to work at that location). You can contact Consumer Affairs (State/Local Agency@ 1-866-966-7226 or if in Fla the number is 850-414-3990 or to file a complaint with Customer Service @ 1-800-567-0759 (not sure if this customer service number are employees hired by the public storage company). So to be sure your voice is being heard, file a complaint with Consumer Affairs or the BBB (Better Business Bureau). Sorry, they aren't registered with them. See this tells it all. A supposed to be repetitive company, not registered with the BBB is a dead given.... Buyer/Renter Beware... (Jax Fl)
Reviewed July 8, 2014
07/02/2012, $471. 07/08/2013, $517. 07/08/2014, $566, late more than 7 days it's $50 more. This is insane.
Reviewed July 7, 2014
Theft at Public Storage 2710 E. Garvey, West Covina, CA – June 2014. Other tenants units have also been burglarized at this location. I am writing this in the hopes that no one else will suffer the loss that my family has…
• Cameras are ineffective at this property: No side- view – the cameras are not facing the confirmed locations where perpetrators have illegally entered the property. Cobwebs are on the cameras.
• Several cars can enter the property without using an access code as 2-3 cars can enter if following one another.
• Management did not even have access to past videotapes or logs on the tenants who had entered or exited the property via the key codes at the gates.
• Public Storage REALLY needs to look into allowing tenants to use their OWN locks and not force tenants to use the cylinder locks as those are EXTREMELY easy to “pick” by criminals.
• The cameras on the entire property and are useless in deterring theft and useless in assisting law enforcement solve crimes after-the-fact as I was told by Management that the cameras don’t work properly and there are no night vision cameras.
• There aren’t any cameras in any of the hallways or at the entrance of the units located inside of the building.
• Trees are overgrown onto property walls making it easy for criminals to enter the property. They don’t have any barbed wire or any other type of protection from illegal entry.
• The property is located next to a “seedy” motel where a great deal of transients live and congregate. The motel is constantly being visited by law enforcement. This location makes Public Storage an extremely easy target for criminal theft (there’s only 1 business between the hotel & the storage). In addition, there have been several thefts/burglaries at the motel (Five Star Inn, West Covina, CA).
• Your belongings are ONLY protected by your lock.
• The insurance company (Sedgwick/Perfect Solutions) denied my claim due to the fact that the assailants were able to enter my unit by picking/lock bumping vs. breaking the lock!!!
Here are some things I learned from my unfortunate situation:• In some cases, your homeowner’s or renter’s insurance may cover theft at an off-site storage unit. You should consult your insurance agent to confirm this.
• Per Management, all Public Storage locations require insurance when renting a unit. The amount of the rental and insurance STEADILY INCREASE but their insurance essentially useless and a waste of money as most criminals are “pros” at picking locks and the insurance DOES NOT cover this type of crime. The insurance only covers “FORCED ENTRY” into your unit. Unfortunately there are some people who scam the insurance company by reporting thefts that are not valid to get money from insurance companies, sadly, honest people end up suffering for the criminal behavior.
• Check your property often and take pictures every time you go. You will need proof of your property if your unit is burglarized.
• Research the property make sure you know about all safety measures that are in place. Ask law enforcement to assist with providing a crime log for the storage facility you are interested in.
• I have been told that “disk locks” are more secure than the average locks. I had a Master padlock on my unit along with a Public Storage issued cylinder lock and they still entered my storage without forced entry.
• Keep an inventory of all of your items.
• Keep original receipts, proof of purchase, user manuals and warranty documentation on file in case of theft, the insurance company will ask you to provide proof of ownership (keep this file in your home).
• Do some research and make sure that the company is reputable and there aren’t any tenants complaining of thefts (sometimes they are able to remove negative reviews but you should still give it a try).
• It is so disheartening to see that human beings can be so evil as to take a calculated approach to find ways to steal possessions of others who have made an honest living to provide for their family yet the criminals end up benefiting from what others worked so hard for!
• No matter what precautions you take, you could still become the victim of a theft at some point, you can’t let fear prevent you from enjoying your life. I pray that you never have to experience anything like this. God is good, I know He will turn this misfortune around into something good... Have a blessed day!
Reviewed July 5, 2014
Yes, I totally agree with Tony 100%. I have been a customer with them since 1994 & they have done nothing but increase after increase like this new one from $57.00 to $63.00 per month. That is a $6.00 increase. I can see like a $2.00 one but this type is just pure greed. I am going to turn this into the BBB for what they are doing all the time. I think this needs to be looked into by a higher up people.
Reviewed July 5, 2014
I am SO disgusted with Public Storage... Ever since they have taken over from SHURGARD it has been a hassle. I have 2 large (garage size) climate controlled units since they opened that location in 1998. After they took over, they raise the monthly rent once or twice a year. When I complain, they will take a few dollars off one unit!!? I have asked them to help me find a unit in the same hall, so that I can get my 2 units condensed down to one. They never have in over 8 years. I am on a fixed income & have serious health problems. The last two years when they've had increases, I have begged them for a break. They do not care. Basically they told me I could move out to another place, knowing that this is nearly impossible. They just hope they can keep all the contents & auction off if I don't pay.
There is absolutely NO reason for these constant substantial increases! I've gone over there & the temperature was way above climate control (that damages stored items!). There was also a nest of dead baby mice & rat poop everywhere, also some chewed, damaged items in my storage unit! I just got another $20 rate increase & I'm sick of this. It's unfair & ridiculous. Someone needs to put this greedy corporation out of business. I despise them & their practices & attitude.
Reviewed June 30, 2014
Very poorly ran and illegally raises your rates without any 30 day NOTICE to do so!!! PLUS Public Storage gets you in with their $1.00 first month and their so called low rate per unit. BUT before you know it, they're constantly raising your rental costs and I don't mean by a little amount either. First time they raised mine was $30.00 a month after like 5 or 6 months moving into their unit AND was never NOTIFIED IN WRITING OF THE INCREASE. Was shocked when I went in, paid it and was 30.00 dollars higher. Asked her what's this, told me a rate increase!!!! Then just recently logged into my account online and looked and after another 5 to 6 months they raised my rate another $40.00 a month this time. THAT'S $70.00 within a year!!!
So much for $1.00 move-in special. They're CROOKS, LIARS and ILLEGALLY UP YOUR RATES!!!! Their rules change every other week to what ever benefits them!!!! The one I'm in has been recently broke into and storage units broke into also and items stolen. SO MUCH FOR THEIR SECURITY TOO!!!! My advice, don't deal with Public Storage. Go elsewhere even if it's a little more to start with. AFTER YOU'RE IN PUBLIC STORAGE, THEY HAVE YOU AND CONSTANTLY RAISE YOUR RATES TILL YOU CAN FIND TIME TO LOCATE SOME PLACE ELSE AND MOVE OUT THEIR CROOKED OPERATION!!!!!
Reviewed June 23, 2014
I have had my stuff in public storage for 3 weeks now. I'm going through a separation with two little children. I went back and tried seeing what I could get rid of because the place was not only too big, but I couldn't afford it. So besides what I have going on to deal with, I discover it is now cockroach infested! I haven't talked to someone yet, it is past office hours. I was googling and discover this is already a major problem with them and I am even more upset because now my stuff is ruined. No one wants something infested and I don't feel this should be billed on my account if I don't move all the stuff out by its due date now. This is a problem and I am disappointed.
Reviewed June 19, 2014
Customers, I would like to give a word of warning to any that are considering renting storage space from Public Storage. As a company, they will likely try to draw you into renting with them using some offer that seems pretty reasonable at the start. Then, every 6 months to a year down the line, they'll bump up the rate, citing market rate as the reason. I will note that their idea of market rate is not based on the competition in the area, but on what they feel like they can get away with charging.
Another customer story said they have been a long time client or customer of Richardson Gypsum Supply, Stamford, CT for years paying on time until their mother got sick. She needed surgery for heart so the person needed to go to another state to be the caregiver, etc. Brutal way business, no apology to tell customers deadline or issues no call - nothing for items that can't be replaced stolen or sold by owner. Don't wait on karma or lawsuits to payback damages lost by storage companies. Use public trust to gain storage units personal items to only have unhappy ending or you will writing a letter like this - one warning others about this deceptive business and practices.
Reviewed June 15, 2014
I was very satisfied with the way she always answered my question with the right answer and she always meet me with a smile. She was always concern with what I was going through, always says please and thank you. I love the months I rented there. I hated to leave. She made me feel like I was already at home. If I need to come back, this is where I would come and I will recommend people to come there. I thank you so very much, Mrs. Trish ** for all you done to help me. Thank you once again.
Reviewed June 6, 2014
These crooks stole $300 from me and because I did not catch it within the 60-day window of responsibility that my former credit card company limits me to, they will not refund my money. I highly recommend using ANY other storage company but Public Storage. They are dishonest sneaks.
Reviewed June 6, 2014
Warning, don't ever try any public storage, all they want is your money and they don't care about the customer. My unit is a corner unit that needs to have light. Apparently, there was a problem with the wiring, they can't find it and flat out told me they were not going to fix it then I called a district manager with the name of BORIS. He said he was going to find out about the problem. It's been over a month and he hasn't called yet so every time I go, I need to take a flashlight. I asked for a credit or a lower rent since I don't have light, they said flat out, no on top of that, I started paying $132.00, and now the rent just went up again to $208.00. Stay away from this company, I've heard a lot of complaint from other people too.
Reviewed May 31, 2014
Public Storage in Redlands, CA. - The manager called us at around 5pm or so (not sure of exact time) and told us he was going to auction the very next day. All our personal furniture, personal info too. Everything we had in there which included SS cards military info, birth certificates etc. and a lot of antiques! Since then, we have become victims of identity theft! No letter were received informing us of their plans and they refused to allow us to make a payment and would have moved our stuff to a more professional storage place. We were not given a warning, only the phone call from the manager who used so much profanity and was very, very unprofessional. He even told us that we better not show as he would not allow us in. What is wrong with Public Storage, it sucks and is a big ripoff. All my stuff stolen and taken for $1.00. Really. I am going to seek an attorney to see what my rights are. It has been awhile but I did not know my rights until now. DO NOT USE PUBLIC STORAGE EVER AS THEY ARE RIPOFFS.
Reviewed May 30, 2014
After 6 months to a year down the line, they'll bump up the rate, citing market rate as the reason. I will note that their idea of market rate is not based on the competition in the area, but on what they feel like they can get away with charging. Public Storage claims to give 30 days written notice of increases of the charge and any fees, but I have only ever received notification by email very shortly before that increased charge was due. On top of this, if you do not pay the increased amount by the 6th of the month, they will lock you out of the area where your items are stored until you are up to current, including any increases to charges or late fees that they have made in this manner. In short, you have lost access to any of your items past this point unless you pay their increased charges.
I first started storing items in a 10' x 13' unit with Public Storage in Oct 2013, with an initial rate of $171.00 from their advertising. What their advertising did not mention is that the $96.90 was listed in their system as a discounted rate, but with a higher rate already in their system. Since this time, I have had my rates increased progressively over the years I've been with them to a current rate of $161.00 per month, and a late fee that increased from the one listed in the contract of $0 to the current late fee of $37.20. The only notification of increases I've ever received from them on the increases to rental rate have been by email, and no notifications of an increase to the late fees until they've come up.
It is possible that this lack of notifications is because of some break in their system. Perhaps there is a flaw that doesn't update the mail address for notifications, even if you update it in their system. If so, this is still a problem. I've called a few times on their corporate line just to make sure my information was current. It is, but this has made no difference in receiving any sort of notifications.
To give you a better idea of just how much of an increase this is, I have had my rates on the rental go up by over 100 percent since Oct 2013. This is 100 percent increase over 1 month. The late fees have apparently also increased since 2013, though in this case, the increase is a little over 80 percent. All told, I'm paying 80% more than when I started this thing, all because Public Storage felt they could get away with charging it. When I checked other companies in the same area, the rate for the same size storage unit is currently between about $$95-$155. None of them came close to what Public Storage claims is market rate. Public Storage claims that market rate is somewhere around $178.00 in that area, even though they list a lower rate for new customers.
Public Storage figures they can increase the rate each year, as they figure most people will just pay the extra rather than dealing with the hassle of moving their stuff back out. And for those that can't pay the increases, well, Public Storage has some hefty lien handling and sale fees that they add on as well, taking those and the additional rent and late fees they'll also charge on the items that can't be recovered until they get paid. Those fees come out of the proceeds they get by selling whatever is in that storage unit. If for some reason the sale doesn't make their total of fees, Public Storage will still charge you the additional amounts, too. What this means: If you are late in paying, and you are unable to catch back up, YOU WILL LOSE YOUR ITEMS, and you will be charged more for the privilege of letting them sell off the contents of your storage unit for them to collect on those inflated fees.
Short form of this, stay well away from Public Storage. They are a greedy company out to gouge you for as much money as they feel they can get out of you, with a particular target painted on long term customers. If you've been with Public Storage for years, they figure you will pay whatever they insist is the rate rather than moving.
This is why I got behind my payments and what they have done to my storage right now to the day of May 30.14. My keys were misplaced. I have health problems and we were unable to pay the bill first back in. The death of my fiance was why I had to put my stuff in storage. I was homeless when I move back home for 4 mos. Was terminated from my job. I got a lien letter stating a lien was placed on my account and that payment had to be made in full by April 28th. My whole life is in there, including my grand-children's toys, clothes, memories, EVERYTHING. However, I was always in contact with the people at the Public Storage location to let them know what was going on.