Public Storage Reviews

In my experience with this company for a 6x9 unit because I was hospitalized and the payment was late charged me 179.00 for the unit plus 22 dollars for insurance, 59 dollar lien fee and another 40 late fee...The total they sent me that I owed was 293.00...The unit is 70.00 and I had been paying 97.00. Then I paid the money and they informed me I need to secure my unit with a lock?!?! I bought my lock from them and have never needed to go check on my unit as of late because they are suppose to be a secure place...I believe they were in my unit and cut my lock off trying to see what I may have.

Run away from this company. Don't rent from the company. They keep your items. I'm being forced to pay an additional month and the property manager has a nasty attitude. Go with a local storage company

I definitely wouldn’t recommend this company. I’ve used maybe all the storage companies and Public Storage raises my rates. It seems like every 8 months now I need to move my things because I’m not paying it.

Don't think that you can just walk up during normal business hours to the office and have someone be there or even answer the phone and when you call corporate to try to figure it out all you get is to talk to a computer. Unreasonably poor customer service and extremely expensive. When I pay top dollar I expect at least have decent customer service. Definitely not the case with this company.

If you're looking for storage, go somewhere else. Most Public Storage require you to buy a lock you can't use anywhere else. They don't pro-rate moving out early, so if you don't move out before the charge hits, you're bound to another month. The light in front of my unit was non-functional for 4 months. I complained three times and then call the regional manager to complain. It finally got fixed. On-site manager is rude and slow. Terrible customer service. Raising rates every 6-months without any improvements or services added. I had to rent for a year while my house was being built and in the end I was paying double what I started out at.

Absolutely do NOT use this place. When picking up our stuff, the key got stuck in the lock. The lady at the front desk refused to help or call for assistance and instead said "we should go buy wd-40." Never mind the fact that we have movers sitting there getting paid by the hour. We asked her what they would do if a customer stopped paying their bill. She said they would "cut the lock and sell the contents of the unit." We then asked her to cut the lock for us. She refused because the "people who cut locks aren't here."

I’m a Public Storage customer and because of the laziness of the property manager when there were people on the property with bolt cutters breaking into units and she was promptly notified the property manager did nothing resulting in storage units broken into mine included. Now you have insurance. You say, "Well guess what? Orange Door insurance will not pay your claim so it’s a total scam." They take your money and then when you need them they do nothing. You’re better off burning your things. The security floors are open at Public Storage. There is no security safeguarding your property and you can read the long history of customers who’ve had this very same complaint.

Every time I come in I'm greeted by Trica. She is wonderful, always so sweet and Listens to my problems. We just love her. I almost moved to a cheaper place but Trica talked me out of it and I stayed. She's the best. Keep her.

Public Storage will raise your rent 20+% within the first 6 months. The company's representatives will give you false and misleading information. The District Manager has failed to contact me for the last 2 months. Horrible Company to say the least.

I reserved a space for storage. The website showed it was on the first. I went through the reservation process and received emails, one included the access code. On the move-in date I tried the access code several times but it would not work. I went the office the next day and the manager said the computer gets confused sometimes and the codes don't work.

Bait and switch once again! I was told last year that our rate would not be increased by more than 10% per year yet for the second year in a row I received a notification that my rate will be going up almost 40% and it's almost impossible to get a hold of anyone to discuss/resolve the issue. It's really unfortunate they take advantage of their customers this way with no proper explanation other than that their rates are competitive. The premises are dirty, garbage in the elevator areas and there are rarely carts available even when there are only a couple other cars there. Not worth the money and dishonesty.

Public Storage is the worst. I can’t wait to get my stuff out of this place. They continue to price hike over and over. I don’t even have a contract with them. It was with Ez storage where my contract could not change price and the Customer Service is the worst. I would not recommend. They can’t even find my DL or account how I have a whole unit.

Very efficient way to store & access things. Used Public Storage in VA, then moved to NC. Got a larger unit then transferred to a smaller unit with little effort. Clean climate controlled units. Friendly staff in Sterling, VA & Durham, NC.

I thought District Managers were there to help customers! I have had such a bad experience, I am in tears! I have been a Public Storage customer for years. I have never been late with a payment. I have six units throughout the Bronx. The manager, ** at the 367 Southern Blvd location in the Bronx, has been very nasty to me on multiple occasions and verbally abusive to my elderly parents. Whenever I have expressed concern over this, I have had my lease threatened.

In 2018 I rented a storage unit for $198 a month which included insurance. My rate in 2022 is now $351 a month. It went up over $100 in the past month. The rates for your storage area just keep going up.

Greetings. Sharing how greedy Public Storage business is. The rates are increase every 6 months. I gave one star and if possible would give only negatives. Rents go up 30% every 6 or 4 months a year. Complete greed and so unfriendly. No real number - only robots and rat poisoning everywhere in the storage facility. Dealing with dirty rats! Stay away please!

I would give no stars if I could. Horrible experience. Was a tenant for two years, always on time or EARLY with rent. 41% increase in rent this year was a surprise, but difficulty in communicating with "management" was the straw. I really don't know what the word "management" means to PS- no communication with customers? Acts like she is doing me a favor? There are lots of storage facilities that want and appreciate my business so I have moved. My suggestion is to keep looking!

I rented with them for over 2 years, and the move out process was a hassle and when I tried to find a solution the customer service group was so incredibly rude and intentionally unhelpful. Will never rent with them again. Do not expect this company to be accommodative or helpful in any way if you choose to rent from them.

I rent a storage unit from Public Storage. I came in to their office to notify them that I would no longer need the storage unit as of August 1st. The property manager was extremely rude and condescending and replying, "GOOD." I will never rent another storage unit from them and will definitely not ever refer anyone to them, they have also raised rental rates, almost $100 in 2 years renting from them.

I had the $1 first month offer, was supposed to pay $99 the next month on, found out they had me sign the contract for $122, then they increased it 3 months later to $160/mo without notifying me! When I objected, they replied saying that I signed on the contract and there’s one article that they can increase the rent anytime. Totally unethical. I’m going elsewhere.

PS - South 44th St, KC, KS. Manager: Kelly As always, Kelly, the manager of the S. 44th St. location in Kansas city, KS., shows us Rockstar property management, exemplary professionalism, and consistent courtesy. I've worked with Kelly for over 3+ yrs at this location, and while much of that time the country was navigating Covid, with skeleton staff, I personally communicated regularly with Kelly; and while she was the only staff-member on-site for easily 1.5+ yrs, I watched her manifest the same level of pinnacled 5 star professionalism, had she had 20 employees. She continues to embrace, uphold, and honor the kind of customer experience principles and leadership acumens, for every guest, acct. holder, or trainee, that many companies and their staff no longer require, nor coach as basic or genuine manners towards customers.

I hope this review will help anyone think of considering to rent storage from this company. - They will increase the rent every other month. - bad customer service, in other words they don’t care at all. - They will auto charge you if like it or not. - Be careful about this. If you forget to pay for three days they will send you to collection automatically and it will show in your credit. - Now you can sign up for auto pay to avoid that but, good luck with the extra fees, and continues increase. -Don’t let the orange building make feel that you are working with a company. They are devils from inside and outside. - No trash.

I had started out a couple of years ago, charged 79.00 a month, then over a couple of years and 3 hikes in rent later I'm paying 229.00. Also in the time my furniture was stored in the location of Brownsburg. My furniture had mold growing on it. Complaint to the office did get me a cleaning. But the mold grew back. All of my furniture had this mold all over it. I decided to leave when I got the last notice of yet another raise in rent. After vacating the storage space the office clerk tells me, even though it is the first day of the month I still have to pay for the entire month. THERE IS NO PRORATING EVEN ON THE FIRST DAY OF THE MONTH. I'm a very unhappy customer.

I was at the store # 25958 in Boynton Beach, Fl where David is normally the manager and helps me out but lately I been help by a wonderful young lady Maquesta ** who has made me feel so reassuring about keeping my storage. I really appreciate her customer service and knowledge of the company! Keep up the great work.

I set up auto payment on the app. I received an email thanking me for my payment. Then I received an email next day stating my payment did not go thru after it was showing pending in my account. (Note: there was money my account to cover it.) I went back to the app to make sure all my information was updated correctly due to my move (from what I could see it was) and reprocessed my payment immediately. Again, I received an email saying your payment processed and went to my bank account to see it was charged correctly. Yet again the next day I received an email saying the payment did not go thru. I called the brick and mortar store I rent from to ask them to look at my account settings to tell me what I need to correct. Nothing seemed wrong from what they could see.

I receive a $45 rate increase letter with less than 30 days to adjust after my 6 month mark of using the storage facility. Call the facility in regards to the increase and spoke with the representative which was given a number to forward the influx in calls that she had been receiving to call which seemed to be a customer service agent that was scripted on the leasing contact on what to say per your rental contact. They have to give 31 days in regards to the rental increase which does not include mailing, so the notice was dated on the 31st of the month which left a 3 week notice for you to adjust your finances to give the greedy owner to increase the unit at a market value.

I have a storage unit in Shrewsbury NJ and the rent just keeps going higher and higher... The nerve after pandemic people still aren't working. This rent increase 69.00. Not 20.00 or 40.00....69.00 and late fee no longer 43.00...now 61.95??? Where did they come up with that number? They are so greedy... I have written and complained on many occasions but they don't want to hear it. They needlessly charged me late fees with no grace period. DO not use this storage company!!! They should be lowering rents for loyalty customers who cannot afford these gouging prices. Shame on them!!!!

I've been here for years literally. All the sudden boom rent is up a whopping 20 bucks!! A month and to top it all off I walked in to my unit one day and the ceiling literally came crashing down on my head plus broke several items of value. They want me to pay to replace my things or give me the value but won't offer any compensation for the cut on my head and still haven't even fixed my ceiling yet. It is very unsecured and they expect me to keep my rent paid nor did they offer any kind of pandemic help when there was no work. Corporate is a joke and the orange door insurance is a joke.

Only four months into my Public Storage lease for a storage unit they suddenly jacked my rent up, after they knew I had gone to all the expense and effort to move my items in. Then 16 months into my lease, they raised the price again, increasing my rent 40%!! That was the last straw. Should have left Public Storage long ago. They wanted to document why I was terminating my lease. When she typed that I was outraged at the two price hikes, "higher ups" saw the negative comments and disallowed the complaints to be entered in their system! What a joke that their company slogan is, "WE CARE". I have no respect for how Public Storage does business and will never patronize that greedy company again.

I must say, the property was clean and the ladies at the office was very helpful. I was looking for somewhere to park my trailer and Keke was patient with me in the hot sun. I told her to please keep the good energy.

Beware they will charge you an admin fee of $29 after you cancel. You will not get a full refund. I purchased a medium storage for 100 and only received $75 in refund. I would not recommend it. Definitely will be go to Uhaul.

We moved 4 units from another facility to open them at Public Storage (PS) because they offered such a great rate. Little did we know that every six months they would increase the rate, by $30-$40 more per month on each unit! We had 3 smaller units side-by-side that were vandalized. We didn't have them insured. No locks were opened or broken. We asked PS about security, cameras, etc. They took NO responsibility even though it appeared to be an inside job or the perpetrators claimed over the top from a unit down the line or the unit right next to ours to gain access. PS wouldn't even check with the owners of the other units to see if there were any issues. PS suggested insurance for the future and moving to another area.

This company stands on "We Care" which is a LIE. They care about profit. My monthly rent increased incrementally "in these challenging times" increased from $278 to $376. This increase is total extortion.

I was shocked to see that it is very hard to contact any leaders or supervisor staff for Public Storage. I have been dealing with a major issue with the lock panel on my storage unit since March 2022. First, this storage location decided to cut locks on the 20th day and not the 30th day after the due date. I paid my bill on March 25th. I went to the storage on March 27 and had to put on a new lock on the unit and check my unit. I put my new lock on and then could not get it off. I went to the storage office and they came to check it with me. We took pictures and video to document the incident. The lock was stuck because they damaged it when they cut the panel.

Rented 2 units for my business from the previous company prior to them selling to Public Storage. Within 1 year of Public Storage taking over I had 2 rate increases nearly doubling the rent for both units. After I moved my inventory out of the 2 units I was then hit with a cleaning fee and threatened I would be charged the cleaning fee and additional month storage. Nothing was left in either unit and the only way I could get it cleaner is by mopping the concrete floor. Attempted to discuss with the local "manager" but she was very rude and combative.

I was late due to hardship first time since I've been renting with them. I thought by staying in contact with arrangements would be sufficient as agreed. I was told it was okay to pay by the date. The date I paid I request a late fee waiver.I was advised fee could be waived possibly. I was advised to call location and asked since I've never had fee waiver over several years of being a customer. The following day after speaking with agent I recieved an email to secure my unit due to lock had been cut off and lien fee was placed. My opinion as a consumer an organization shouldn't say one thing and obtain actions shortly afterwards. There is no empathy with the company due to people going through hardship with the pandemic. My experience with Public Storage was good up until this one time, they didn't have no ability or concern. I understand it's a business but we as people are the reason why they are in business.

DONT NOT STORE YOUR PERSONAL BELONGINGS AT THIS FACILITY!!!! This is a warning! Our things were destroyed by mice and roaches. It was like being in a horror movie! Insurance only covers up to $500 in vermin and pest damages. I wish I could go back in time. I would not use this facility! It is a Scam! The walls in the unit are so flimsy I could kick my way into the next door unit! We had to trash all of our things! Sleeper sofa, bedroom set, kitchenware, dining set, clothing, books, linens, toys, mattress and box spring, tv ohhh the 75inch TV was infested with roaches. They're inside of the TV! $4k TV down the drain! Everything we own destroys by rats that chewed through the legs on our dining room set and pooped in our sofa bed and chewed though toys and every other piece of furniture and items. We even found a perfectly preserved rat skeletal remains!

I had a unit for over 5 yrs. Due to health issues (bilateral mastectomy) I couldn’t even use my arms. Dumb me thought it would be fine. After all it’s a storage. You pay to safely store your stuff. Not the case at all. Not only did my unit start at $85 to increase to now $156 but when I showed the person on property what the inside of my unit looked like. RAT POOP. HOLES IN CEILING. WATER DAMAGE TO MY STUFF. And it’s not about filling a claim because there is no monetary value to my daughter's stuffed animals from her childhood or the ruined pics. How can you put a price on that. But then it’s all my fault they have rats. It’s all my fault there are holes for water to get in. This company could care less about you storing your precious things in their units. Just don’t. Find another place to rent.

Friendly. Helpful. They're always there if I need something, info, etc. Pleasing to talk with and caring enough to talk about almost anything that may concern me. Feels more like a good friend and possibly even a family member.

Public storage 25988. Hi, I'm not a customer and this is so ironic. I got lost and Public Storage was my only Landmark. Just the other day I walked into the store and asked for directions to a dentist office nearby. Just so happened we attend the same orthodontist and she took the time to give me directions. Very patient, humble young lady. If I ever need to rent I will definitely choose Public Storage. Lori made the rest of my day less stressful.

We are in the process of building and needed a rental unit that we could keep our possessions in for roughly two and a half years. After the first year (this February) received notice they are increasing our rate from 239 dollars to 314 dollars per month. The contract states they can change their rate AT ANY TIME! I had been assured by an executive of the company when he gave me the rate that it would NOT change. If the manager of the Public Storage unit thinks he can get more money out of someone else, he or she will significantly hike up the rate to get you out or to fleece you for more money! Now we are looking for another unit and dealing with the hassle and expense of moving our things for the remaining year and a half. I would NEVER recommend this company. They go back on their word, and they use bait and switch tactics. Say one thing, do another.

They SAY, "YOU Get a discount" on our first month of renting, WHEN YOU PAY discounted amount, next they email you and say you have a past due payment when they say the payment you made was a discount on your first payment.. NEVER FALL FOR THAT LIE, THEY JUST WANNA CHARGE YOU LAST us OF 20.00 to steal extra money from us.... When they lie and say your first amount is discounted...Always pay your full amount anyway even when you see it's a smaller amount that they lie and say is due cause they will send you a email Saying you are PAST DUE AMOUNT THAT IS OWED THEM WHEN THAT'S A LIE..

My storage got broken into and no one wanted to do anything about it and it’s been over a year and they’ve still been making me pay. It’s really sad because they don’t have cameras also and most of my stuff was destroyed as well. It was a really really bad situation that no one wanted to help me with or do anything about. I just want the money I was paying all that time for nothing back, no one will give me a call back. I’ve even put a claim on it and contacted the Insurance, still nothing.

I have been renting a small 5x10 unit for about 3 years and my bill keeps inching up. The last straw was when they told me it's going up 20 more. They don't even plow the snow in front of the units or salt. It has a light bulb in the unit but nowhere to turn it on. When I messaged them that I was moving, I got an email offering to put my bill down for 6 months to what I paid when I moved in, but when I click on it I got a message saying, "Aww it's too late for that offer but we're here to make your move easy." I gave two stars because at least the gate worked.

I just upgraded my unit at this Public Storage. I had some questions and I talked to the day manager Christina. She answered all my questions, And was very polite and professional. I’ve had an occasion to talk to three of the managers here. Everyone has always been great. Willing to talk to you and help you out. If you need storage and you live in Westminster or Huntington Beach, this is one this store will give you a great service.

HORRIBLE treatment to any and all customers! ZERO STARS. CORPORATE is UNRESPONSIVE. I have contacted them on numerous occasions and emailed their customer service team as well - yet no response. Take your money and business elsewhere. Been a customer for barely 2 years and they tried to up my rent $100 yet you can clearly go online and purchase a new one for a difference of $5 from what I’m currently paying. Their gate has been broken for a month now and yet there has been ZERO NOTIFICATIONS to any of their customers regarding this and the change of hours to access their units - as this has now been limited. Spend your money elsewhere. Big corps don’t care about people only dollar signs. Take your money to self owned companies where they actually care about their customers!!

Their billing system and department is horrible. My rent was paid at the beginning of the month, I went into their office and they charged my credit card. Then I started to get emails that says I owe and rent is past due. The people at the rental location can’t help me. I called corporate and thought they straighten it out, but I’m still getting harassing emails about nonpayment. Worst company I have ever done business with. Kind of fraudulent trying to collect double. I wouldn’t do business with them again.

I have been a off and on renter of Public Storage for nearly 15 yrs. I have had many increases over the yrs but they were all understandable due to the length of the rental. We recently opened a new storage a few months ago at a high rate, I agreed. It has not been but only 4 months or so and public storage decided to raise my monthly by a additional 30 dollars a month. This is ridiculous and unethical. They are just trying to get everything out of people lock fees, admin fees and their bogus insurance. It's time they are held accountable for treating customers like crap.

This location Spanish manager is very nasty and the WE CARE Department don’t care about the renters either!!!! I have been there going on 2 years and it is Covid going on and they are raising the rent extremely high!!!! When I called the only thing they can say is sorry!!! I will never go back to that location again!!!

In late July of 2021 I rented a storage unit from Public Storage in Lake Worth FL. I was informed by my mover that the rate I was quoted might be short term and that I should inquire about that issue with Public Storage. I was informed by a customer service rep that my rate would not go up in the first six months and after that "if" it went up it would only be a $10-$20 increase.

I have never left a bad review. Now I wish I could leave negative stars. I know Public Storage is huge and sometimes the only choice. I wish I had found another company. These people lied and cheated us. They charged us two extra weeks on the front end and three extra weeks on the back end of a contract for three storage units. This came to over $1000. Yes, the contract did say we had to pay the entire month. They pointed that out after we moved out and the account was closed. Before that they said we would receive a refund for the last three weeks. The whole thing was very complicated so this may not make sense. Bottom line, we were told and promised one thing and they did another.

I have a storage unit at this location and it has really been a blessing having the nice lady at the desk Shelly help me with everything I needed. I never once had to ask a question because she was always one step ahead of me to fill me in on everything. I couldn't decide whether I wanted to rent here at first or the one down the street, but as soon as I arrived at this location, hands down This is where I wanted to rent. The place is kept really clean. Staff is really on point with customer service skills, And the prices are affordable!! I would definitely recommend this public storage to anyone -Deborah **-

Awesome their customer service I love. Always making sure my possession is safe and secure. Never let my fees get too far behind. I just love them to pieces. They do a great job as a team. Go beyond their serves to help others.

I had 2 storage units at the same Public Storage location in Atlanta GA. I was paying $65 and $109 for the 2 units. I finally consolidated and closed out my smaller unit in August. In October, my bill increased to $208 for just the 1 unit. They gave me the runaround and I never got any reason or resolution to the price increase other than they can in the contract. I find it very odd that they decided to increase the next month pay cycle. I would have moved and closed both sheds in August if I knew this was the kind of business they run. Now I find myself facing the added expense to move everything again to a more reputable facility.

In the first place, I rented three units in June of 2021 and within a month, my unit containing 18th century antiques was broken into, along with seventeen others. There is no security whatsoever. Anyone who rents a unit gets a code and can enter at will at any hour of the day or night. In this case, the robbers dug under the fence surrounding the facility and simply walked into the unsecured climate controlled building, which is not locked. There is no on-site security guard and there is no personnel on site whatever at night. The burglars just walked in, broke off the locks on the units and took what they wanted, undeterred. There are no security cameras, no guards, nothing.

If I could give this place a 0 star I would! I got a storage space from them but it turned out to be too small so I had to upgrade to a larger storage space. I wasn't able to get customer service in the front because no one was working at the post. So I booked another space on their website. I tried to get a hold of customer service and they said they wouldn't be able to give me a refund for the space I DID NOT OCCUPY. After leaving several attempt to get a hold of the district manager Rachel ** with NO response. I took the issue to my bank and had the charges reversed. A couple of days later Rachel finally followed up with me saying that she had credited me. I told her I have already handled it and they could try to take back the credit.

Public Storage is a company that cares only about money. They can raise your rent 2 times a year. Mine 100 dollars in less than a year. Their late fees are 99 dollars. They not only raised the rent, but fees during a pandemic. I have been paying the rent sometimes late under the current circumstances, also dealing with a recent death. I paid 378 for my tent September 27th 2021. They took the whole entire tent and applied it to their fees. Called, emailed every manager, got no reply.

I moved from NYC for work and had to rent a storage in NJ to support my apartment while I was working abroad. I have had the unit for a few years now and updated my address but forgot to update my contact number. One month I missed my payment and then they during the second month just sold off all my things. I have been paying over 300 dollars a month for years (like many other they have CONSISTENTLY RAISED RENTS with no options).

I used to use Public Storage all the time with no problems. Less than two years ago I rented a unit for $88 dollars. Now my rent is $166. Plus the customer service has been horrible. A few months ago I couldn’t pay online. I reached out and the rep. just gave me a number for a higher up that never called me back! I had to keep calling over and over until someone actual tried and did help me. I tried to get in contact with them on their Twitter page regarding my concerns. I was sent an email for additional assistance. A month later I was still waiting for a response. When someone finally responded they just said get a smaller unit. If you have choices don’t use public storage.

We have used Public Storage for years. They have consistently raised our rent, multiple times a year. So often in fact that we had to get a different unit inside the same property to stay on budget. Then more recently we needed a much bigger unit because we were moving, and since Public Storage was the only local place we had no choice but to get a different one - though at a different property. Way overpriced for a 10x20, but during the pandemic you have no choice and are lucky to even find a space.

She is the most helpful employee they have at her location and if you call with a problem she’s gonna do all she can to help and I really appreciated that. Because when I first got the storage the person wasn’t helpful and really rude

This sucks you in. They give you a big discount at first then in 6mths raise your rent and again at the 1 year mark. So not get fooled by the discount. There are many other storage companies, do not rent from this one!

I rented a storage unit from Public Storage BOCA Raton fl, 4 years, Penny from their office, went above & beyond to always assist me ~ right up to the end of me using their services. Thanks so much Penny. ♥️ Dawn

Vanetta helped me a lot and made things so easy. She was also sweet carrying smile and a great woman in my opinion so if you are ever looking for a storage go to Public Storage on Applegate Way in Clarksville Indiana and ask for her.

I had an issue with an auction one of their locations had and explained that I thought they were deceitful in the pictures they put on the auction site. They only showed the front of the antique piano and neglected to show the inside of it was destroyed. I believe the site was just trying to get it hauled to the dump at someone else's expense. Upon contacting their corporate office I learned there is no department in charge of their business operations conducted in the field. I refused to haul the piano off and the manager said, no problem. It has not been re-listed so I guess they hauled it to the dump. They black-listed me from their Storage Treasures Auctions listings for not cleaning out the unit. The only email reply I received was from email support and they didn't route my concern anywhere. I invite anyone to try to contact them. If you aren't wanting to rent a storage unit, forget it.

WORST experience EVER!!! 1st of all I prepaid for a unit and the day before I was supposed to move in the manager told me my unit had water damage, so she had to move me to another location down the street. I understand things happen, but I was charged again for this new unit and now they’re giving me a hard time about the refund for the old unit that I never used… And on top of that, the old unit was supposed to be $148 but this new unit is $174. I was told by Teresa (Property management) that I would only be charged $148 but my account still says $174… I have been on hold waiting for customer service to pick up for 30mins now because for some reason I cant get a hold of Teresa. This is a disaster, I just want my money back and to be charged the correct monthly rate. And customer service just answered my call and transferred me to a voicemail after waiting 30mins for someone to pick up…

I paid for a unit 2 days in advance. I still do not have a gate code and it is almost midnight, so I cannot get in thru the gate tomorrow with my belongings. They make you select a date to move in yet won't give you a key code until the last minute. Well for me they failed to give me the key code at all. Terrible company. I feel so ripped off. In addition, they said first months' rent was $1. They charged a $25 fee, plus the $1, plus insurance plus a $20 lock fee for a total of $61. And then said I would be billed in two weeks again. Worst company I have ever dealt with.

We rented (1) storage facility in Mebane, NC. The salesperson stated there was a glitch in the computer system and the first swipe of my credit card didn’t go through. I subsequently paid a second time by check. The next day we found out the sale DID in fact go through so we were charged twice. We have been relentlessly trying to get our money back ever since and literally been sent to fake voicemail boxes. Emails, phone calls repeatedly go unanswered and into the abyss and no one will return our calls or help us in any way now that they have our $$! They effectively stole from us. Now the company changed hands and we can’t track down any of the original people we dealt with. Seems like a huge scam. BUYER BEWARE!!!!

03-31 Makaila ** rented storage unit F54 at Public Storage located at 8601 East 67th Terrace, Kansas City, MO 64133-5671. 05-18 Makaila was in a terrible car accident on highway 40 and Denton in Independence, MO. The car accident killed her mother and broke every bone below her neck except her left arm. The keys to the unit were lost in the accident and never recovered. The accident resulted in a very lengthy hospital stay at Truman Medical center. During this time her father and I were unable to obtain any form of power of attorney due to her age, state of mind, and heavy pain medications that she was taking. The storage bill remained paid and up to date during this time.

Well my original storage was far from my home but it was top notch! Very secure with cameras inside the doors so I felt very safe for myself even. But like I said it was far. I decided to switch to PS. I wasn’t even there 3 months before they raised the rate. Then of course with Covid I just stayed put. Then I get a call the other day that my storage was tampered with. Of course I had the best lock but guess what? Locks don’t matter here. They took off the door! And my unit was in the back next to the freeway. The only thing there is a wire fence.

Public Storage made a charge over $50 to my bill. I have been trying to get a copy of the bill or speak to a live person. They have been running me. I have been a loyal customer for a year. NEVER AGAIN.

I’ve been storing items in a PS unit for over a year and a half without incident until last month. I opened the unit to find out it had been overrun by rats. They destroyed some furniture by chewing holes in it and urinating and defecating on it. I have had the Orange Door insurance from the beginning, so I took inventory and photos in order to file a claim. The final damage tally came out to around $1,100. I filed the claim only to be told today that OD insurance only pays up to $250 for vermin damage.

I was/am on autopay with this company. However, my banks (I have tried two - Ameritrade in the US and Millennium in Portugal) try to pay Public Storage, and they don't post the payment. Evidently they have to do it manually. I have talked to them, begged them to take care of this since I am paying on time. Nothing. They are charging me late fees, telling me I can't be on autopay, telling me I have to pay manually by phone every month. I tried that but the same thing happens - they don't post the payment!!! I am in Portugal! They don't do e-mails. They don't respond to any of my phone messages - generally don't answer the phone. They are the worst company I have ever worked with. I wonder if they are a scam and just don't want to accept my payment either so they can collect late fees or they want to take over my space and sell the goods inside.

I paid my rental storage charges in full and on time. I moved out one week later and Public Storage refuses to refund my overpayment or even reply to my letters. This location was not air conditioned and my items were damaged with rodent urine and feces. I rented this unit for about 2 years only to be treated like this in the end. As a military veteran and loyal customer, I feel betrayed by Public Storage. My rates were increased constantly. Public Storage refuses to refund my 3 weeks of unused rental. A zero rating is appropriate. Stealing from customers during a pandemic is deplorable!

Public Storage rates go up every 6 months, so if you start off at 91.50 for the smallest room, your payment rate will increase every 6 months. You can never talk to anyone, about anything because they NEVER CALL YOU BACK. SO if you have a problem with your Storage or some simple questions, don't expect a phone call back. Even if you leave your Name, Phone Number and the reason you are calling. It is not worth it paying for increase payment and you gain nothing from it. Your Storage don't get any BIGGER, the value of your insurance say the same (2000) Even if you have 5,000 dollars of valuable in their Storage. It's not worth it. They just take take take money and you can't even ask why, or Talk to anyone. The only time you talk to someone, is when you are trying to get a Storage. After that GOOD LUCK.

Be forewarned that whatever introductory rate or free months you receive at the start are automatically increased over the course of the year resulting in a huge increase from where you started. My last bill after about a year, was for $336 when I started out at just over $200.

I keep getting "Gate Closing" messages from Public Storage recently, which insinuates that I'm at the facility every night right before 9pm, at which point gate access is closed. Not only do I have no reason to be at Public Storage at that time, I have no desire to do so. Also, I'm getting these messages between 1am-2am, which is strange in itself. Someone (could be a PS employee) is somehow using my account to remotely open and close the gate, making it look like I've been there every night (which I haven't). I've been accused of loitering due to those messages by an employee at the facility. Who do I speak to in order to prove my innocence from this loitering accusation? Thanks, in advance, for your (hopefully helpful) responses.

I do not recommend storing here. This location has thrown away my items before, when a security breach happened and they took it upon themselves to believe it was "just junk". I was moved then into a new multi unit grouping, where I was locked access from many times, once for a few weeks because of "security" concerns.

In 2015, in a bind, I signed a contract with Public Storage with the $1 down for the first month. Although I was not impressed with no climate controlled (gets hot/has pests) and the addition of paying insurance monthly for the unit. To be fair, up to this point my items were safe. Had autopay, no issues and today I’m paying, for the exact same unit, $265 per month!? I think prices even increased during the pandemic. Need larger space for Nana's stuff; decided to move to climate controlled facility on the 13th and Public Storage will not prorate the remainder of the month. Reverts back to that contract! They need regulation! It’s preposterous!! Where’s the customer service? I’d give them the TIP of the 1st STAR if I could.

I was treated very professional by Cici and Kenya at public storage in Houston, TX. They are great. I was behind on my bill but they didn't stop until my situation was rectified. I told them what was happening to me and my friend at the time. They figured out a way that I would have never thought of.

I rented from a wonderful storage facility (controlled climate) over a year ago. The facility was run by a lovely couple who lived on site and kept the entire storage bldg in immaculate condition. They were wonderful! That is until three months ago when Public Storage bought them out. Since that time the place has become dirty, the elevators have stopped working (I'm on the 3rd floor) and customer service is all lip service. And here it is, three months later, no working elevator, doors wide open so you wonder about the climate controlled conditions and they decide to raise rents! (Public Storage in Arnold, MD). No kidding..this is pathetic and I have NO idea how I'm going to get my stored items moved off of the 3rd floor with no working elevator (not working for the past 3 weeks). So the maintenance goes downhill immediately and they raise rents.

Minnesota Account #**. Illegal demand to vacate. Due to my inability to pay cash, in good faith, offered cryptocurrency in Ethereum. Public Storage did not accept. From the day of the offer, the currency is worth 4 times the amount. I made a promise to pay. They dominated by explaining they would begin auctioning by the 5th of March. Without notification, there was an illegal penetration into my locker on the 3rd of March.

I just found out today that my storage unit rent increased!! Went from $37 to $74, with less than a 30 day notice!!! I got an email today saying I can pay my July bill and scrolled down to see that it showed $74!!! I thought they had to give you at least a 30 day notice!! Not 3 weeks.

I arrived later than I wanted but within enough time. But there were zero carts, I had to carry things out by hand one by one. That took time. Then the elevators shut down on me at 9pm and still had a couple loads (or about 1/3 a cart if they had one). Hit the emergency call button on the elevator, they for me out, but my storage things were in the hall the floor above and everything open and lock on the floor. I had just moved the contents of my two bedroom penthouse there into their largest unit. Elevator lady did not have a means to contact public storage and I spent 40 mins trying to find an emergency number. A facility in an industrial park where you have valuables about you and no emergency contact info. The system does not warn you you're about to get locked out (or in), it just happens.

Extremely unprofessional and do not take care of their customers. They deserve less than a rating of a one. The district manager is even very rude and inconsiderate!! There is a motion light out in the tunnel where my unit is and has been a fix ticket in for now over 3 months, but still had NOT done one thing about it!! Also hung up on me when I had to address the issue again, very unprofessional!! I pay $90 a month to have NO light in the tunnel where my unit is, so pathetic. They don’t care about their customers at all!! Don’t go here!!

During the switch from EZ Storage to Public Storage they made me drive all the way to the storage place in Burtonsville MD 2 times to make a payment. After that, I tried to set up my new account with Public (they didn't transfer my information), and they didn't add my email address on their end. Now they want me to come all the way back so they can enter an email address for me. They are just so incompetent!! After all this, I still cannot get into my account. DO NOT USE THIS COMPANY!!! They don't know what they are doing.

I rented four Public Storage units six months ago. I used the autopay for all four units. All was well until this month. Public Storage decided to change a security setting on their website (and didn't bother to let customers know until way too late). All of a sudden, my autopay was cancelled and I was told my bank was declining my payments. This was not the case. I literally spent six hours on four calls to "customer service." Every single time I was told it was "fixed" and my payments would be correctly debited. Every single time it was not "fixed." Finally, I went to the Public Storage location and was told, again, that it was "fixed." I was also charged $60 in "late fees" even though I was not the reason for the late payment.

Public storage increased rent by 20% after 4 months and another 20% 9 months later. A whopping 44% in just over a year. It feels like they are taking advantage of people not being able to move storage units. I do not recommend them to anyone!

My husband and I rented a large storage unit a few years ago. When we moved in our rent was a little over $100.00. They have gone up on our rent at least 2 times a year. I just got a notice that my rent will go up again in May. My current rent is $281.50. The new rent will be $318.00 and $16.50 for insurance you have to buy, for a total monthly rent of $334.50. That's a $36.50 increase. Is this even legal? Do we ever reach a cap? Or can they just keep going up and up without any oversight. These type of businesses need to be regulated more closely.

We have not 1 but 2 units with this company and have been for 3 years and 10 months but now going to move out belongings elsewhere. They have constantly increased the Rents on the units for no reason at all every few months that are unjustified. Nothing has increased for them in way of electricity charges or anything else. Also we tried to get some kind of leniency during the Pandemic and no help at all from them, Millions of people lost their jobs and we were included in this by losing lots of business but during this they still didn't care to help anyone.

I purchased not (1), but (2) storages w/ PS, in good faith. I was charged full price for the 2nd storage as well as for the lock, which I believe I was an overcharge; especially compared to competitors!! I've always used PS. I placed a review about that & never heard back from anyone. I filed a complaint on being harassed by the facility, I never heard back from anyone. Today, I stopped by the location to remove the 2 auto debits & to pay for the remaining days that I'll actually need the (2) storages, which is only up until 4/12/21. I was told not only that I cannot make such attempt, but also that I'll be charged for the entire month!

I have been a renter of two different public storage units and have faced the same, dishonest behavior where they continue to raise the rent for absolutely no reason. Every five months I have had my rent raised and when I called to address the increases, I have been hung up on multiple times by customer service, have received absolutely no help, and have never been given a reason for the increase beyond "it's a decision made by Corporate and we can't do anything about it."

Their negligence ruined & contaminated all of my contents with mold. A settlement was supposed to occur but 14 calls/texts/emails have gone unanswered. My storage unit and all around it had major water damage and a TON of visible mold all over the ceiling. I have photos and videos of proof. The insurance I had to get to rent the unit already agreed with my claim and paid out the maximum amount of 3000$ to me. But my losses after having to throw tons of stuff away and have the reset professionally decontaminated cost me 12,292.36$.

I owed. I paid. They wanna deny me access so they can profit off my goods and all. I gave them almost 2 years. Very sad. All I want is them to be fair. I don't owe them. I'm not asking for nothing. I wanna access my property.

I visited store 23705 last week to inquire about a unit. The employee Shioban was very helpful and easy to work with. She was very knowledgeable and very detailed in explaining things. Will definitely return once I'm ready to store items.

I moved into a fairly new unit everything was smooth had a contact free move in. Everything was fine. I was paying $70 a month. 4 months later I get a noticed of them increasing my rent to $104 a month. $34.00 more a month and with the current virus and people being out of work I need to make the choice feed my family or pay for their selfish increase. Nobody replies to calls and the customer service is horrid. After this I will never use them again. They are greedy heartless people and I have no idea how to get the extra $34 barely making ends meet as it is. I am screwed. Thanks Public Storage!!!

Either I or my spouse-go in person to pay our storage bill each month. Marlena is always friendly and happy to help and I appreciate how she keeps the facility clean. We have rented a storage spot here for years and Marlena is wonderful!

Public Storage Scottsdale, AZ Advertised $1 First month rent + up to 20% off. Instead of first month's rent for $1 I was charged full amount. When trying to resolve this with office person, she was rude, condescending, talked over me, hung up on me twice. I spoke with the district manager and he would do nothing. Public Storage is known for bait and switch. (Look it up) Thankfully their high insurance rip-off has been exposed by the State of California. Check out other reviews for Public Storage - their average rating is 1 out of 5. They don’t even deserve a 1. They are a corporation based on dishonesty; they are totally uncaring. Shame on Public Storage.

You read that right, folks! First, they lure you in with somewhat reasonable rates then within 3 months or so, they bend you over without a kiss and increase the rate. Why??? Well, IT'S simple...because they can and they're greedy. I understand increases will happen due to legit expenses, but a 20%+ increase in monthly rent is excessive and I guarantee, the rent will go up again in another few months. Of course, many folks that have stored their belongings are struggling during this pandemic with such things as loss of their house, being unemployed, staying with friends, etc., but just ask how the people of Public Storage can help you. THEY WILL MAKE THINGS WORSE FOR YOU BY INCREASING YOUR RENT. Thanks, Public Storage.

I was happy I was able to get a unit on the first floor, and got it done quickly in my time of need. The price was a little expensive with the insurance added but I got a second job to help keep me afloat during this pandemic. However, in December I got an email saying my unit price would be raised. It hasn't even been a year and I was not told at my time of purchase my rent would increase in only 4 months. I would have went with a different storage company! This company is dead wrong and to do that to people at this time. It is not right. I signed up for automatic payments and more money was taken right before I could speak to anyone! An extra $5 or $10 I can see but a whole $35 more!! I hate this company and I will do everything in my power to tell anyone to not go to this company at all!! They are crooks!

In a time of pandemic when so many are struggling and out of work Public Storage has not only increased their rates, which they do every year on anniversary dates...they've done it again and 4 months in advance of anniversary dates. Greed at its finest!

Updated on 12/30/2020: They finally let us in the storage today whoop whoop. But here's the funny thing. They said we should have the key to unlock it which we did but it wasn't working so they made us pay for a locksmith. Well 100 bucks later we get storage open yet to find the lock they took off with our lock on it still inside on ground. They changed our lock off and replaced it with theirs and made us pay for locksmith. Contacted corporate and getting my aunt's money back for locksmith since it was their fault. Like I said y'all Public Storage sucks and DO NOT USE THEM.

I called on 11/30/20 to upgrade from my 5x5 unit to a 10x10. Shana tells me that it’s not possible to upgrade, she would have to “vacate” my current unit then I would have to make a new reservation for a 10x10 unit - the problem with that (other than it not making sense) was that I hadn’t moved in yet so it couldn't be done until I moved in…and I had to come in to the office to do it. I mentioned I didn’t mind changing my move in date from 12/3 to 12/1 and coming in but I wanted to make sure I didn’t lose the 10x10 unit…She couldn’t hold it for me (of course) but at least she offered to speak with her Regional Manager (didn’t get the name).

I have had a 10x10 unit in the elkridge, MD Public Storage for over 2 years. The employees and store manager have always been very kind. The company however, is corrupt. Raising prices during a pandemic??? Absolutely no compassion, issuing multiple fees a month. Continuing to auction off peoples belongings! While a big percentage of the country is relying on unemployment, this company is banking every penny they can while ripping people's belongings from them with no remorse. I will NEVER recommend public storage. Ever. Heartless. Notice on google all the reviews are generic and 5 star.. but none are from an actual google user. Something to think about. I hope public storage goes bankrupt.

Updated on 05/07/2021: 5 month Update: My family member is severely depressed and cries all the time about what Ansari and this company's practices has done. Them selling her most precious things, her only personal sentimental things (baby pictures, dead grandmother's earrings) that are only valued by her and the family is the most piercing thing to her heart. I just cannot wrap my head around such heartless people doing this to anyone, especially during such hard times (Covid lockdown). There's a special place for people like this and we all know where that is. They only live for this world, greedy and not caring who they crush in the process. But, one day they will answer to the most high for their horrible deeds.

Melissa at the Ingram Rd location in San Antonio was cheerful and professional. Thank you for taking the time to see my concerns through the end. I appreciate Melissa's wanting to help me. Please give Melissa a raise!

Found a 5x5 at Public Storage for $17 per mth. Reserved it, packed the truck and went there. Upon arrival learned it was 4 ft a above the floor and 4 ft high (limited ht). We ended up paying $22 mth for the standard 5x5 which was advertised. After numerous emails and phone calls not one response. BAIT AND SWITCH. DO NOT USE THIS COMPANY.

Please be careful renting a storage unit from this company. I had a situation to occur at the location at (5275 South Cooper Street) in Arlington, TX 76017. On October 10, 2020 I went to move my belongings out of the storage unit. It was clear that there had an influx of mice in my storage unit. There were mice dropping and pee all over the storage floor and also on so much of my belonging. This caused so much damage. I could also see that there had been water leaking into the unit as well.

The battles and challenges of COVID-19 have been challenging and devastating. I am current helping a family member who is battling the Virus and this doesn't only affect one member but the entire family. The majority of my bill was paid the month before which left me with a $20.00 balance that I forgot to pay by the 5th of the month. When I remember that this amount was due, I was assessed a fee of $29.00! I called and explained the circumstances which I received a call back from the assistant manager who advised me that my account wasn't eligible to have the fee waived, which is higher that the amount that is due!

I started out my monthly rental @ $49. It sounded great in the beginning as I was ok with that amount. Then, it started to increase more and more. By the end, I was paying $84 a month, a 71% increase, in just 14 months! Then, when I emptied and canceled my unit one week into the month, they refused to refund me any money!! Never again.

Anyone who has been denied use of the restroom at Public Storage at 385 Gerard Avenue, Bronx, N.Y. 10451 should kindly take photographs of the signs on the public restroom doors and obtain photos of who they are "selectively" permitting to use their restrooms. They have had signs up using Covid as an excuse for 6 months and the discrimination here is atrocious. I asked who the manager's name is and they told me "**" but would not provide a last name or show even a tiny shred of humanity. This is despite the fact that my 70 year old mother with a bladder condition was with me and I literally begged them. My father and I were also refused on other occasions. I have clearly seen them admit other people who were obviously customers. It is offensive and in violation of the Americans with Disabilities Act.

I was impressed when I first met the manager last week, cordial etc. There was a small hole on one wall but he said it would be easy to patch up, and because I needed it the following day for a delivery, he said he had no time to do it. Was at the unit yesterday to receive my items for storage, and a few hours later there was a domestic violence incident about 50 feet away in the complex. Looks like there are doors in between some of the units and I did not care to investigate, but I had to call 911. Then I accidentally touched the wall, the same side where the hole was on but Several feet away, and it left a hole of about four or 5 feet high by 18 inches wide. Several phone calls later to both corporate and they’re on site location, and not a call back, 16 hours later...

Initially, I had a storage unit with Discount Storage. I received a letter in the mail stating Public Storage had taken over. Okay, no problem, so I thought. I logged in to my account to pay my bill and the amount due is $40 more. They have charged me monthly rent without applying my discount. I immediately called and left a detailed message regarding the amount being charged and the amount that I signed the contract to pay. In good faith, I paid the amount to avoid being charged a late fee, thinking this would be cleared up with no delay or issue. Midday next day, no one has contacted me, so I reached out.

Deceptive and unscrupulous Business Practices. Before signing the agreement I asked multiple times if I was locked in at the rate I signed up for. Little did I know, hidden in the agreement was a clause that said they can raise it for any reason after 6 months. And keep doing so at their own discretion. They can get away with it since it's a pain to move again so they take advantage of this fact. Next is that if you move out in the beginning of the month they charge you for the whole month. No prorated refund. This company is just GREED and SELF PURPOSE. Will never use them again and will make sure NEVER to recommend them to anyone.

8/4/2020. I reserved a 5 by 5 unit on July 15th and I visited the location July 17th just to check out the unit and also speak with the representative about prices. At this time, I was still comparing storage unit companies so asked about the total costs and any additional/hidden charges I should expect, the rep who helped me assured me that the rate in my email is all I should expect and informed me that rates could potentially change every 6 months to a year. I also inquired about the storage lock as I saw various different locks on units as we toured the place, the lady never mentioned that I would be required to use a particular type of lock for my unit. She said I could purchase my lock on my own or buy one from Public Storage. I decided to purchase my own lock which is similar to one of the locks I saw during my tour.

Lost job due to Covid-19. In the past I had side income from selling items held in storage but right after I moved to Public Storage, who said I'd be able to access my things until 9PM, they cut back the hours to 5pm. No longer could I sell items to people with jobs and income that don't get off until 5PM. They were closed by then. See the problem?

Big surprise. It was more like $110. Seems I’m required to purchase insurance sold by guess who? I can only imagine what it would be like getting Public Storage to pay a claim. Tack on $15 a month. Can't use my own padlock, have to use theirs, no clasp on the door, internal lock. Reminds me of U-Haul their ball hitch is one size smaller.

Jennifer & Diandra were very helpful and guided me in the right way. I would recommend Public Storage to anyone. The space I rented was in good shape plenty of room. Location is near my house which a plus for me.

I've been a PS customer for several years. Lately, I've been getting phishing emails and texts supposedly from Public Storage. The messages contain account information that should NOT be visible to the public. The conclusion I've reached is that PS has suffered a breach of customer data, and hackers are now using that data to scam PS customers. I've called PS about this data breach three times, and all three times I've been told I will get a call from their IT department. Those callbacks never came. I now change my account information monthly, but PS won't allow me to drop autopay or to remove my credit card information. It seems all I can do at this point is to wait for the my current credit card to expire, and NOT provide the new card to PS. I will start paying cash at one of their locations until I can find a better storage provider with better account security.

Company has overcharged me about 46% over the contracted amount, and has threatened to auction my property, if not paid. Furthermore, the company doesn't provide ANY details of these charges. It is impossible to see any of them, or their justification, through their billing system. I have attempted to resolve this matter with the company, but the last individual I spoke with there, Raul, said he was unable to resolve the matter. This seems to be a systematic issue with the company.

I rented a storage unit on Confess Ave. in Boynton Beach in Dec 2016. They offered a discount rate to lure you in and still wound up paying the full amount. After a few months they raised the rent for no apparent reason and then raised it again about a year later. If you try to call anyone in customer service -- you get nowhere.

We had used Public Storage without incident since 2013. In Feb of 2019 that changed. We had three units, side by side, way at the end on a sort-of cul-de-sac. Whom ever they had hired for snow “removal” only pushed blade full after blade full into the “cul-de-sac” until the snow was about 7’ deep from front to back. Twelve of us had no way to get TO our units, let alone actually access them. Nobody cared; lies and empty promises. We had just moved out of our residence of 15 years, and virtually everything was in storage because we still had to finish the flooring in our next home. I had 6 weeks paid severance (mid-February to the end of March) which needed to be spent getting everything out of the other two - temporary - units, sorted and moved into our 3 long-term units ——— that we couldn’t access!!! They never lifted a finger the entire time to have the snow REMOVED like it should have been in the first place.

They make arbitrary decisions and they raise rents frequently. The 1st month rent free gimmick is a ripoff because they make all that back and more after they raise your rent. These people are gougers. Avoid them.

I rented a unit on piedmont rd Marietta in good faith that my forgers belongings would be safe. The management and employees were great but the insurance thru Orange Door is worthless. The unit had a leak and our personal belongings were covered in rat droppings, water damaged and roaches. Most has to be thrown away.

I went to this Public Storage in Dallas on Avery to store some of my items. I went to the front desk to ask for the overhead door to be open because my storage is on that side of the building. The lady said that she will not open the door because the store is about to close. It was 5:06 pm and the store don't close till 6:00 pm. I told her that's almost a hour. She refused to open the door. Then she ask where is my truck to unload and I pointed at my cargo van. She says no, she will not open the overhead door.

18 yrs auto pay. I violated the non printed anywhere lease agreement of not leaving late after 9 pm. They had me playing phone tag for 8 days of which I was completely locked off premises and unit. Then was told I had 3 days to move! I have very large unit. I just refilled moving out of a house I was in for 18 yrs. After losing 9 days I already paid for in advance, the 10th day I return to be locked out again to more restrictions saying I can only come in and out on business hours. So that's another 3 and 1/2 hours I have paid for I am losing here time wise to move in the mornings and and another 3 hours at night! I take care of my elderly parents and I am just me trying to just move out of here. They are robbing me of time and money I have already paid for. Not to mention ever since the corona virus they will NOT let customers use the restroom. They know there is NO other stores, etc. that you can just go to and use restroom.

I️ have been with Public Storage for over 4 years, maybe even 5 for my business. I️ have never went a full month without paying. But once I️ am 3 days past due, they immediately hit me with a $90 fee with “other associated fees”. This has happened for the past 7 - 8 months straight because business is slow. I️ always the extra late fee and payment before end of month. Now, during coronavirus and New York is still on lockdown, I️ cant even go to work, I️ cant afford the storage right now, they are going to auction my stuff off in 25 days. I’m not even a month late yet and they already sent me a lien and a notice of sale. SOMEONE PLEASE HELP. MY ENTIRE BUSINESS IS IN THERE. IF THEY SELL IT, I️ LOSE EVERYTHING.

This company shows no consideration for the people during this pandemic at all, and it is not right. I've contacted 5/2/20 in regards to no able to make the payment due to the Coronavirus, cannot receive unemployment, and I cannot leave my home because I have family members who have underlying health issues and are older including with diabetes. This is unacceptable to the economy and people who are trying to survive but instead their worried about money, money, money and money to the point where things are going into chaos in this world. If I had a way to pay them I would but I am unable to and they have to understand this instead of being selfish for themselves. At least cancel the rent until the crisis is over and then when things settle down. People can get back to working and pay for the business.

What people need to understand is its a racket! They (Public Storage) wants you to default. Public storage wants to auction you/our things. They actually get upset when you escape with your possessions. They Wouldn't even return the only pictures of my lost son & Grandmother. Along with a lifetime of photographs. Acting tapes, sport pictures on and on. Currently calling lawyers for lawsuit. Ps Public storage in Torrance CA on Crenshaw & Del Amo bl Supervisor on 04/27/2020 comes running out from a back room right up to my face breaking the 6ft distance role. So close I could smell her breath through both our masks. Telling me to leave after hearing me ask both clerks how much money would it take for one of you to give me a phone number of the person That has my pictures. Supervisor lastly replying, "I sold your **." Wow.

Updated on 05/01/2020: Since posting a review April 25, I've continued trying to reach out to Public Storage regarding rent for tenants whose income has been affected by COVID-19. An email sent to an address for CEO Joseph Russell in another poster's review bounced back. I called PS's 800 number again April 27. The woman I spoke with (Debbie) told me that they couldn't help with my problem, that this was handled at the district manager level. She gave me the district manager's name -- Zach Aldridge -- and phone number. I called him immediately after hanging up with Debbie.

Every consumer needs to read this review! My experience involves the South Lynnhaven location in Virginia Beach. The following outlines the process by which I believe they mislead and defraud the consumer public. I was baited by their online promotion promising 1 dollar first month rent. While I also expected to pay a 24-dollar admin fee, it eventually became clear that they mandate and expect you to spend way more than that.

Reserved a space and was offered $1 for the first month, When I moved in was told I do not qualify as my phone number was in the system becuse I was an alternate contact on a family members unit which was not in my name or charged to me. Then charged admin fees and for a lock I didnt need. Ended up paying over $250 for the first month.

I've had a account with Public Storage going on 4 years now and last year I switched it from my daughter's name into my name and there was an immediate pay hike for the same unit plus other fees telling me we're starting new. The old is erased. And in 2019 end of the year I moved to Tucson. They advertised 1.00 for the first month, that never happened. I had to buy one of their locks and some other things and I end up paying $64.00.

I called about a refund to my account that was due upon move out on 04/07/2020. The women I spoke with was very impatient. She kept cutting me off to get her point across. I have more questions than answers about the rest of my refund. I’m just going to steer clear of this company moving forward. Public Storage cares about money more than customer satisfaction.

This place is awful. The regional manager Marina and the one above her Lisa ** are criminals. They allowed a unauthorized user to have my gate code. That person went in and stole over $8000 of furniture from my unit. Not only that, but there was rat poop alllllll over everything and rats eat through furniture at this property. They will do nothing to help you out after they have made a mistake. Lisa doesn't care about customers. She will hang up and be completely rude. Dora is the only employee who seems to show any remorse or care for customers. DO NOT USE THIS PLACE!! They will get your stuff stolen and highly damaged and DO NOTHING TO HELP!!

This is a public storage in Hialeah FL. To be exactly at: 6800 West 4 Ave. Hialeah Fl 33014. Only one person honest, with very professional customer service is **, VERY special person who care about us but can't do much. After a few years of being a loyal customer and paying always on time, not even one late fee, jumping from small to the biggest unit in the facility, was NO MERCY with me. One time the storage was infested with RATS. VERY BIG ONE, the place was like this for about 3 months, persons making complaints that NEVER was listened for any of the upper manager.

I rent a unit from Public Storage, and their behavior is abhorrent during our COVID crises. Joe Russell, the CEO who SHOULD BE FIRED, sends out this laughable email about Public storage during this worldwide crises **. While other companies' CEOs are giving up salary, restricting executive pay, donating time, our lovely Joe Russell, CEO of NYSE: PSA is:

Public storage gave promotion like every other storage place. However, they increase my rental rate every year, which is expected, but by large %. After 2-3 years, my rate for a small unit went from $30 to over $70 per month. This is ridiculous as their web rate is still $32/mon. I called and they were willing to come down $5 which is peanut. Don't rent if you are thinking long term. It is not easy to move to another storage company thus Public Storage preys on this concept and keep increasing high % every year. I can accept some increase but PS is gouging people.

I chose Public Storage because they advertise 1 month free, so I call first to find out exactly how much is due at signing. I'm told 119 is all that is due at signing then your next month is free, now I'm at their facility with a loaded truck, now it's 119 plus insurance for 15 @ month plus admin fee plus $40 retroactive fee. It's 183, 64 $ more than I was told on the phone. Well now I'm stuck here. I have to get the truck unloaded then within 30 days I get a bill for the next month. I hate getting lied to, I wish I had read the reviews before, they prey on people who are going through hard times. DO NOT USE PUBLIC STORAGE. THEY ARE NOT TRUSTWORTHY. MY TRUE RATING IS -5 STAR.

This is the worst company anyone can ever turn to to store anything. I explain to the representative that my 12/14 year old kids was trapped inside with no phone or code to exit & she got upset with me for being upset. She hung up the phone in my face. I was able to talk to another representative that kept placing me on hold while I’m talking. No respect. No nothing. Just plain disrespectful. People live in the units here as well. It’s just a company that needs to be black listed.

There are some pros and cons with Public Storage. If you know for sure that you are only going to need them for six months or less then they are ok, but not a place I would recommend for long term storage. I make this comment not just because they raise their rates every year, but find the company dangerous in the sense that they are erratic, and any dispute or confrontation is sufficient to motivate them to kick you out and cancel your contract.

6 months in they raised fees by $43 per month. I moved my vehicle into a storage unit in September at the Ann Arbor facility and they raised the rent $43 per month in January. I will never use them again, if you are looking to store somewhere, go somewhere else. I wish I would have read their reviews.

Rented 2 lockers starting September 2019. At the end of December they raised the rates 25%. I had prepaid for January 2020, but when they did this I decided to vacate 1 prepaid locker before the end of December 2019. I vacated and lived up to the lease and cleaned the locker out. PS was supposed to issue me a refund of 123.00 which they claim they did....Here it is Feb. 2, 2020 and still no refund. I called their call center and was treated very rudely. Their call center said I had to call the Tucson supervisor. They gave me a number to call. So I did. No call back. FRAUD ALERT....do not do business with these people. The BBB does not accredit them. Wish I had seen this sooner. I will be shutting down my other garage ASAP.

They are scammers! The day before they auction my unit I talked to Tammy. She told me to make my payment before midnight! I attempted several times and couldn't! Next day I talked to Donna and explained how I couldn't make my payment online. I asked to speak to their dm which she informed me he would be in at 11am. I tried calling several times and no response! They auction my items! I called the next day and Tammy had the nerves to say sometimes it's best to start over! I immediately got furiously mad for her selfish comment!! STAY AWAY! STAY AWAY! STAY! AWAY. STAY AWAY!

Every year they raise rates for old customers, with explanation that "corporate makes these decisions based on availability of units". That's completely false, since they have the same advertised rate on their website now that I got when I first moved in. Now they're trying to raise the prices for 3rd time? Do I really have to get a new unit with new rate just to move to a unit NEXT to mine for the old price? I guess they don't want me to rent with them...

After 6 months of business storage, I was finally able to get a parking space outside. Then my next bill, the dry unit went from 150 per month to 191 per month. I paid the bill thinking it was my “new total” bill for both spots. Got a call today that I didn’t pay my total bill. That was the rate increase for the first unit. And I had a 20 dollar late fee. Whatever. Apparently there is no commitment that is honorable. If they need extra money, they just charge you.

Kim is a GREAT manager, but the Public Storage HQ has serious issues. I have only been storing at this location for about 7 months, never missed a payment. My payment was $63 a month, on 12/26/2019 HQ informed me that it was being raised to $83 a month! WHAT! A $20 increase? In what world is this right? Kim went to work and had it lower to $73 a month. I paid as scheduled, for the month of January on 12/26/2019 online for the full amount $63. Today, I get an email stating I was $10 short and have a $20 late fee! I have all the email, and my payment information and HQ still told me I owe. Now $30 dollars is not a lot of money, but I have issues with thief’s, and HQ is attempting a technical mugging! I had already canceled my space last year! What am I missing?

Please don't even waste your time or your breath. Anyone doing business with this company is surely going to suffer. I reserved a unit and had a phone interview and could not even get an answer to my question about PAST price increases, because of course they "cannot predict the future due to supply and demand changes". Business Location: 9890 Pacific Heights Blvd, San Diego, CA 92121. Also: "I don't even have that information, that is corporate policy." And no, I cannot speak to anyone "at corporate" because "I am the Proprty Manager and I am the only one you can speak to. I don't even know how to reach anyone at corporate." I am so grateful for this website and others like it, that help to save others from becoming victims of greed and deceit.

I canceled my storage unit today, the first day the office was open after I was able to empty it. They told me upon move-out that they do not prorate or do partial refunds, yet I moved in on 7/27/2019 and they had no problem prorating the rent to charge me, even though it was supposedly $1 the first month. All they could tell me at the physical location was "it's month to month and not daily and therefore no refund is given unless you move out before the 1st of the next month for billing." They also do not publish their policies on their website,and do not clarify their refund policies. This is definitely a buyer beware situation and you should thoroughly research before agreeing to any rental terms.

Please stay away.... All the reviews are 100% true!! I had this storage unit for 2 years, my husband was killed 1 1/2 year ago now, the rent was raised 2 times & seriously they charge insurance. I was going through & cleaning everything out... This was my last thing, long story short I finally got to this unit cleaned it out, had a few people picking up things on January 1st, got it all cleaned out (now mind you they were closed). I got a call today telling me I owe $179 for January’s rent & they will not prorate it for 12 hours!! STAY AWAY!!

How is it possible that a secure storage facility can have so many break-ins? I was asking the same question and then it happened to my clients. Upon my suggestion, we rented a large unit for their personal items thinking that a pad locked steel door would be sufficient. 20 days later, someone cut the a door with a bolt cutter and no response from Public Storage as to getting the door fixed today. So I singlehandedly moved 200 pairs of shoes, 8 clothing racks and emptied the unit before the thieves could return for the rest!

My review is pretty much in line with every other review on here. I wish I would have seen the reviews before I rented with them. They are thieves! They kept raising my rent and as everyone else said they know they have you because it's hard to move your stuff when it costs so much to get it moved. In the end I lost everything.... everything. Heartless people who are only about the money. Please avoid this place at all costs!

The Public Storage in Bridgeview IL are thieves!!!! I filed a police report & I will sue! Public storage continue to go up on the rates. For what they charging it should be open 24hrs. If you need a storage place, go to Metro Storage. At least you have 24hr access to your property. Customer service is horrible!!!! They don't care as long as they get your money.

This place is horrible. First they advertised for $1 move in and same month free. Then they turned around and said the rate was raised. It was less then 2 months before they starting jacking up the price again. I went from $87 to $137. And don't mention the late fees it's $157. So I told them today I'm pulling my shit out of there. It's NOT WORTH ALL THAT MONEY THEY ARE CHARGING. I asked why was the rate being raised and they kept saying it's the state. The state of Florida has denied this. The horrible reviews are true. Stay away from nasty public storage.

That are a bait and switch company...raised rates twice in a year and now almost 25% more. If you look at storEDGE.com you can see how Public Storage follows their recommendations for raising rent. Bad weather and bad situations (divorce, foreclosure, etc) will keep you from leaving when the raise rent. DO NOT USE PUBLIC STORAGE!!!!

I rented a 7'x10' unit for a beginning rate of $153 per month. The door is poorly sealed and there is a thick layer of dirt covering everything in the unit. A little over a year later my rate is $196. To add salt to the wound, I receive daily ads in my Yahoo email for same-sized units available for $91 per month. When I called customer service to inquire about switching to the cheaper unit they told me those were promotional rates for new customers only. I asked if the new customer who gets that deal will be paying $196 after their first year and they stammered, not knowing how to reply, then said "Well, everyone's rates are subject to change, that's how this business works." I strongly suggest folks look elsewhere for storage solutions. This company is akin to something you'd expect from doing business with the mafia. I can't stress enough how much Public Storage should be avoided. You're better off taking your property and burying it in the woods.

Beware of Public Storage. When I first chose them, it was under the fallacy that their rates were a bargain. I decided to pass on other storage facilities closer to home and with more convenient hours and in my mind, save some money. They definitely got me with the 'great deals' they post on the internet. As soon as I walked in their store I learned I was going to be paying a lot more than I thought I would. But that is not the worst. After a few months of renting, they raised my rent a staggering 21.5%. I called the store manager to try to understand the new bill and remind her of the rent I had agreed upon. She was quick to dismiss my complaint and asked me to take it with her boss.

First, If you are going to rent space with these guys, I would definitely have the phone number for your local department of Consumer Affairs and the your state's attorney handy. And I'm not kidding. These guys are mobsters. They get you to inquire about renting/leasing space with them under false pretenses (talking about the discount deals that advertise on the internet, but you soon learn no deals at all). Once you go to their store, you soon realize that you are going to be paying a lot more than what you thought. But the jaw dropping part of their whole scheme is when, after months of renting storage from them they raised the rate on MY rental space by an eye popping %18.5 percent. And the worst part is they know they can do it because you have not signed a long term lease AND, AND they know that you are in no position to take your stuff out of their storage unit, because if you were, you would have done it by now.

I moved back to FL almost 2 years ago. I Put my 3 bedroom home in a 10 x 15 CLIMATE CONTROLLED unit in Holiday, FL, for the going rate of $119 a month move in rate. After 3 months they MADE me move so they could split my unit into 2 and make more money on it. All of my furniture was ruined (broken... and not cheap furniture) by the movers. They gave me the $1 move in rate at the new place in NPR, FL. After the first month, I was paying $149 a month, for the same size as I had in Holiday. That was a $30 increase. The first of the year, they raised my rent again and I was paying $169 a month. Now we’ve gone up $50 for the same unit.

My bill this year went from $150 to $216. This represents a 30% price increase in 10 months. I have reported this to Public Storage and the BBB. I'm sure they covered this in fine print but beware of the bait and switch pricing.

I rented a double unit at the Norcross GA store of Public Storage for over 20 years. It contained family antiques and other items, lots of furniture, some in my family since the 1870's, others since 1960. I moved out as of 8/31/19, but it took over a week of moving off and on. Upon opening the unit, I was horrified to see that the furniture was COVERED WITH MILDEW!! Public Storage bills its units as "climate controlled," but my movers really complained of the bad odor and of how hot it was most of the time. This lack of temperature control contributed to the mildew, and I should have guessed there could be a problem because I read in the local paper about someone else having the same issue.

1. The rubber seal on the roll up door was broken and mice would enter my unit. Management said they would repair seal. I had to call district manager, Iris ** several times (she never returned my call). Took 2-3 months to repair the seal. Really?

I chose Public Storage as a place to store my belongings from my house and stored it there for 5 years. When I moved my stuff there it was the middle of the month or towards the end, whatever. They prorated the month for me and gave me a month for $1.00 or something to that effect. I never missed a payment. They increased their rate several times in those 5 years and I was like, "Fine whatever." I finally finished my new home and went online and scheduled my move out which was Oct 2. I closed on Monday the 30th. They are charging me for the entire month! I called the DM and Regional who said they do not prorate and just blew me off. I will never refer, use or suggest someone use this price gouging company ever.

I used the Danbury, Ct Public Storage. I got the promotional rate free move in and the first month $25. I was with them for 2 years. My rate went from $108.00 to $166.00. As of September 13,2019 $173.00. They will charge you for a full month and will not prorate the cost. I did not make it in time to move out by the end of the month. I moved my stuff out on the 1 when they were open. I paid $166.00 for one day of the beginning of the month. No prorate, no exceptions. So the company got for half a day storage $166.00. They were given notice that I was vacating the storage unit.. Do not use Public Storage. It is a rip-off. The cost will increase over time.

I have 2 units. In one month they raised the rates by $21 for one unit and $16 for the other unit. This is a very high increase in rates in one month. What a ripoff. They should not raise rates by that much with a one month notice on storage units. It takes time to move things to another storage and time to adjust budgets. This is a total ripoff and I will never use Public Storage again. I will be sure to tell friends and family about this. Pass the word on that, they are a ripoff.

State of Florida, We were under Hurricane watch. Like everyone else in my community we were busy getting ready, putting up shutters, plywood, etc. As usual I pay my storage bill on time every month. THIS September 1st I stopped preparing for the storm to pay my Public Storage bill to avoid the $20 late fee. To my surprise my bill increased by $30!!! I checked my email to see if I was notified of any price increase, Nope. Nothing. I found no correspondence notifying me about an increase. This increase was way above market rate. I am sure this is not lawful.

I've been at Public Storage for 5 months and they just notified me of a 25% price increase. The B school term for this annoying behavior is "churn". They raise their rates to achieve a specific level of turn-over of customers. Their theory is that you'll eat the price increases because of the trouble to move your stuff elsewhere. Guess what? They're wrong. I'm out.

Public Storage 23 in Wayne are inhumane, disgusting, poor excuses for human beings!!! Losing my son from my life I ensured to save everything of his childhood for the past 21 years. After becoming homeless & losing everything after being sexually assaulted, I had no choice but to get help to save my life, being suicidal at the time. I have never ever ever fallen behind a full month but I've had balances that carried over to the next month.

Today, [08/19/2019], I just left my bank with a printout of my checking account to verify my statement. I made my payment to Public Storage on August 2 2019, I had seen no action in my account over the next week. I then get an email from Public Storage that I was to be charged $45.00 fee for returned payment, I called and was told I must pay for August plus the fee. I mentioned that I had no understanding on this for the money was in my account. I immediately made my monthly payment using the exact method I used on the 2nd of August and 3 to 4 days later it went through. I being upset with this lack of any proper business action chose to move out on the weekend of August 16 2019 when I got paid.

I have had a NIGHTMARE experience dealing with Public Storage regarding multiple issues. First - I was quoted $105/mo on the phone for the storage unit I reserved. When I showed up to activate my rental, the attendant told me which unit was mine and to unload your stuff into the unit, then come check out with her. I did so. Came to check out, she quoted me ~$150/mo for the storage unit and that she was unable to adjust that number. I am now screwed because I have all of my furniture loaded into a unit that I did not agree upon. She told me to call customer service to adjust the rate. I called customer service who directed me to a Supervisor - who I have left MULTIPLE voicemails over a month ago now, with NO response!!

We have had a 10x20 unit for over a year now because we are preparing to sell our house, that one filled up and we got a second unit. When setting this new unit up we said we wanted it set up just like the other unit with autopay and even signed the signature pad when setting it up. Today we get a late fee notice of $30 and I called to inquire why. They state that it was never set up for auto-pay and told me to contact our district manager Alexander about it. I explained the issue and he attempted to reverse the charge, but the system would not let him. I was told to contact the main number again and explain the issue. Once I connected, they were not willing to work with me on getting this resolved even after the district manager tried to reverse the fee. This fee was generated due to an issue on their staff when they failed to set up auto-pay as we requested and signed for.

I moved out of Extra Space Storage and into Public as it was more convenient. It was the same price I had been paying at Extra Space... and there was never a rate increase at Extra Space. I was told the increase was based on storage availability. Meanwhile Associated Storage is precisely 100 feet away and are offering my original rate with a move in special. Asked if they would match the offer... They said NO. They would rather I be gone so some other poor sucker will get snookered. Don't be Fooled... After 4th month a 30% rate increase.

I reserved 2 units in Dallas only to arrive from Connecticut and be told my reservation were cancelled "by Corporate" and the pricing I was offered is no longer available!! Forced to store my belongings, I had to rent two more units at almost twice the price....After finally getting management to return my calls they have been LESS THAN RESPONSIVE OFFERING NO ACKNOWLEDGEMENT OR RESOLUTION.... Local Staff is very nice and responsive but MANAGEMENT VERY POOR AND UNPROFESSIONAL.

First let me say that if I had read the reviews before I rented a storage unit I would never have went to Public Storage. I have rented from them for two-and-a-half years and I wanted to move my stuff for close to 2 and a half years but that costs money so I have not moved it until now. I am finally renting a truck and moving it somewhere else and will never rent there again. First of all they raised my storage four times in that amount of time. The customer service is horrible. Probably the worst customer service I've ever experienced in my life. I was trying to organize my stuff about 2 weeks after renting a unit and the site manager came to me and told me that I'm not allowed to be in the storage facility for more than an hour.

Increases rent for no reason and without warning. After 4 months they increased 25% after elevator out for a month, no carts, lights burned out, closed 4 days for "meetings or emergency." AVOID. They suck.

In July 2017 I first agreed to rent a unit from Public Storage. Paid every month as required. In July 2019 I again paid my unit by the due date believing I would continue to have this unit. I was wrong!! On July 7th I recieved an email claiming they were doing a move out on the unit I just paid the month for of $183.00. I went in, spoke with the property manager Kelly who straight lied to my face saying she would speak to her manager and get back to me in 2 days regarding a refund. Still have not heard back from her.

After 13 years PAYING Public Storage Company on time, and accepting their increases, I was flagrantly robbed and it goes completely unnoticed! I was in my unit about 2 years ago, I went last week to finally empty it and to my utter shock, found it had been entered and everything gone through. EXTREMELY expensive collector items were all taken. They definitely entered through the front pull up, locked stall, on the 2nd floor (which you only need a pass code number for). When I went into their office, I was told, "Oh, we had quite a few robberies on that same floor 2 months ago"! We were never sent any notice of that yet they call EVERY month to make sure we will send in payment. There is NO SECURITY AT ALL!! The police said that they are there constantly there. Get a ring system in your unit. I blew it! Suggestion put a RING camera in your unit.

I have had a unit at the Castor and Aramingo store in Philadelphia for a little over one and a half years. Since I have rented the unit my rent has gone up twice, over 100 dollars total. I understand increases. I don't understand how an increase can occur when the service is less. Every time I have gone to my unit there is a problem. For the first 6 or 7 months the gate near my unit was not in working order. When my partner approached the situation the employee asked him "well are you moving?" So does that mean the door doesn't have to be on working order if I'm just going to check on my unit? What about the other guests that may have been moving? For the last 5 or six visits the light in my unit has not been working. After the first 3 times my partner made the staff aware and was told "there is nothing we can do about it". After the last time I went there the light was still out.

I too rented a space on Military Trail and the price increased dramatically. Does anyone know if there were repairs done on the building in the year 2018? On the side I was renting it was falling apart and I was living out of town. Upon returning most of my belongings were stolen. Hangers were shrewd all over the place and it was clear that someone went into each 1 of my plastic bins. Also it was RAT INFESTED! The insurance company is a joke. They want receipts for all your losts!! Who carries around receipts from 20 yrs ago? I'm a collector and had many antiques. If anyone can remember any repairs being made would greatly appreciate a response. I do have the police working on this as well.

BEWARE!! We are long time customers of Public Storage--about 7 - 8 years. We started out at $80/MO and now we are at $180/MO - for the same 10x10 space - no upgrade, change or valid explanation or reason why! You do the math! Rate increases EVERY SINGLE YEAR - Maybe even sooner on occasion - no legit reason! You just never know with them! At this rate in a few years time it will soon cost just as much to rent out a 10x10 storage space as our home mortgage!! WE ARE DONE WITH IT!!

I would highly recommend researching storage units before making a selection. I did not have sufficient time to do so as my apartment required quick clearings of patios for painting. I still shake my head in disbelief as to how many "incidents" arose in just a short 2 1/2 months of having this storage unit. I had to continuously contend with dishonest and unscrupulous behaviors from signing on to closing out of my account. It is quite clear to me now why this company's ratings are extremely low and contain overlapping complaints.

Rented a 10x30 unit from Public Storage on Military Trail in West Palm Beach, within 18 months our cost went up $100/month.... Place is run down, rat and bug infested and mandatory insurance only covers $250 of damages caused by both. So glad I finally got all our stuff out of there... 8 large boxes of items and some furniture ended up in the trash.

Don't be fooled by their promotional rates! I will have had my unit 15 months, and as of August 1st, the price will have increased by slightly over 49%. It went from $79 per month to an August 1st price of $118. This is either my second or third increase since moving in. Once you've moved your belongings in, they know they have you hooked and the price screwing begins. As soon as I can identify an alternate unit, and get a firm price agreement, I'm moving!

DO NOT USE PUBLIC STORAGE. Through no fault of our own we had to put all of our belongings in a storage unit until our house in New Bern NC is available. (Hurricane Florence) We just received notice that the storage company we used is going to increase our monthly rate from $170 to $212 per month starting August 1st. THAT IS A 25% INCREASE.

I had a 15x10 unit at PS white center, from 2014 until end of may 2019. I paid on time every month. One time I called and they had changed their payment format and asked for my unit number. which was 3 digits but they required 4 and would not let me make a payment. thus they charged me a late fee and would not refund it. NEXT, when we closed out the unit last month, we had not been there since we put our collections in it in 2014. Upon opening it, the entire unit every box, every item and every inch of the floor was covered in RAT ** and PISS. It was everywhere,. NOT only that they would not give me a trash can to put all the RAT ** I had to sweep up and made me take the RAT ** away in my CAR.

I was presented with a bill as usual for my storage unit which I paid on time and in full. Online! This company has the audacity to then come back to me saying even though I paid, I still owe them more money and then had the nerve to add a late fee. I have always paid in full and on time so this isn't an issue with back payments. They just pulled numbers out of thin air. Lovely! If this company can't present me with a proper bill, it's on them and not me. Do NOT do business with this company, they are thieves!!

I rented a unit from Public Storage over a decade ago and had a terrible experience at that time, but over the years, the memory had lost some of its power and, having seen several new and spiffy Public Storage locations opening up around town, I assumed that my earlier experience had been a one off. WRONG. Rented from them over a year ago and they've raised my rates twice. Late fees accrue on the fifth day of the month, even when the fault lies in their website's inability to handle payments properly some of the time. Personnel, after the initial sales pitch routine, are rude, dismissive, insulting - particularly on their central phone system. I'm over seventy years old and I've owned my own business for over forty years. In all of that time, I have never seen a business continue operating, much less grow, with such horrible customer relations. In a way, it's pretty impressive how well Public Storage seems to be doing.

We had a storage unit for a little over a year. They jacked our rate up 3 different times. On MULTIPLE occasions, the "gated" access was wide open and free for anyone to come in, steal property, etc. I finally got sick of it and gave notice. We moved out of my unit by the end of April 2019. I received a call later that week regarding a piece of furniture we disposed off. While the dumpster had a sign about no dumping, so does my apartment complex --- and it's meant for non-residents. The same day I received the call, my husband immediately went to retrieve it.

This company has no consideration for customers and the staff worthless. I've given a 1 star because 0 is not an option. If you plan to rent a Storage space in Montclair, California, think twice. Security is a joke and management particularly "Delia" the onsite manager will deceive you and lie with a smile. I had my things stolen while at the facility the day I moved in yet her security cameras show nothing (Interesting) don't you think? Oh! And this was at the time of closing with only 3 customers including myself on the lot at the time. There are better choices then Public Storage read the reviews people, I certainly wish I had read them first before losing my things. I will be posting this on every website that will allow me to inform people how terrible this company is and what a worthless group of employees it hires.

BEWARE of doing your storage with Public Storage. Sure they will give you a good first month's deal, and the facilities are usually nicely maintained. BUT what they won't tell you is that they WILL raise your rates, sometimes several times a year and those RATE HIKES CAN BE HUGE. I was just handed a 30% increase on my 10x20 personal unit rented only a few months ago. That robs my family dinner table of TWO MEALS a month. What's more, their management doesn't care!! You get a standard spiel about market rates etc. Take it or leave it. Of course they know it will cost you hours/days/dollars to relocate to an ethical storage provider.

I recently signed on to the Public Storage website and into my account. I paid my fees due for July 1,2019. I then tried to logoff. I spent quite some time trying to find a logoff button. So, I started calling EVERY number listed on their website. ALL of them had the same menu. I finally called my local office and the girl there knew nothing about the website screens. I then called the new reservations numbers. Of course, a live person would answer that number. They were of no help, but transferred me to the billing dept. The gentleman there told me to close the browser and that would log me off. I asked him if Public Storage was so advanced in their security that, the same logoff/logout procedures I encounter on ALL other websites, was not necessary on their website.

I have a unit Garner Ferry Columbia Sc. I went on to make my payment. The system won't allow me to login. I didn't change my password. But after serval times my only options was to change my password. It still won't allow me to login. I called website and emailed still could not. So I made my payment over the phone $10 convenient fee. Why was I charged fee because your online system was not working. So I contacted corporate office and after 2 days I received a call back and the most rudest manager said, "We are not refunding your $10." He said there are other options of payments. I explained about the assistant that we requested. He didn't want to hear it. Money hogs. And the increase your rates and try to justify why. I will never use them again.

I cannot recommend Public Storage. I recently arrived. I had an appointment that I confirmed before I went to the destination and was told that the reservation I had only held the special but not the unit itself. I'm 48 hours before my movers have arrived and I'm being told that there is no unit size available. Even though I had a reservation they are not required to hold a unit for me. I was under the impression that when I booked a reservation and received a confirmation number that a unit was being held for me. I spoke to the corporate office and they offered me another location at three times the price.

I’m only giving it a stars because the staff at my location was really is exceptional. First off they raised my rent after the first 6 months and again a year after that. The light in my unit was out and never fixed. I was told that I wouldn’t get charged after I moved out and of course they did. I was charged for an entire month after my move out date. When I tried to get a refund I was given the runaround for days. They never answered any of my emails or phone calls. I will never rent a space from a Public Storage ever again. This company has no consideration for its customers, and do very little to repair their facilities.

Rented PUBLIC STORAGE Co 6040 Lakehurst Dr in Orlando. Storage unit in paid insurance for a yr. My storage unit had rats. They chewed our new sofa and new loveseat. After all their annoying dept could come up with $250 only. Damages. Worst place to rent from and their insurance carrier worst experience. Didn't care for all property damages, infested rats nesting, the pictures, the video, the proof. Nothing.

It’s been over a month since I’ve gone to my storage. Once I was there nothing looked suspicious until I opened up my storage and saw my clothes and things thrown everywhere. Missing generator, tools, etc and all boxes cut up. I went to the office to tell them and all 3 workers there didn’t bother to care including the manager. They just told me to file a police report. Sheriff came and ask them if they had video surveillance and they said no, not a even an explanation or how this could happen. I spoke with the sheriff privately and he even said this is an inside job as I kinda assumed.

The Public Storage on S. Nova Rd is a terrible place to store ANY possessions. Over the last 10 plus months we have encountered no less than 10 rodents, both alive and dead, in our unit. No, we are not the only unit which is infested. The entire property has been over run. Most of the things in the unit have been completely ruined. When we discovered how bad the issue was, a request for professional help to be brought in to clean up the property. Never mind rodent excrement has caused plagues. Additionally, management refused to give any financial cut for monthly payment. To add insult to injury, when my son and I were cleaning up the unit, and needed water, it was turned off. We were told we would have to provide our own water. I hope this helps keep anyone from the same experience. If you are looking for a place which is clean, safe, and even has a drinking fountain, try Extra Space Storage in Port Orange, FL. Good luck.

Horrible unethical criminals! Do not go here! Constant price increases... hopefully they will go out of business or be purchased by an ethical company, sooner or later they will get in trouble and hopefully shut down.

For Public Storage, the customer is a source of money and nothing more. They could care less about keeping customers. I was told when I signed on that "rate increases of 3-5% could occur from 6 months to one year, but that typically they occur only after one year." This was a bold-faced lie. My rent was increased between 10-15% every six months. If you need storage, best to find a smaller, family owned business that actually cares about keeping customers. Public Storage has people over a barrel and they know it and they do not care. Their CEO Ronald Havner, earned 10.5 million in 2017, so why would he care? There ought to be more regulation of the storage business. I could never recommend this company to anyone.