Public Storage

Public Storage

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Overall Rating2.0 out of 5
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Public Storage Reviews

ConsumerAffairs has collected 925 reviews and 770 ratings.

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Page 1 Reviews 0 - 5

Reviewed Sept. 16, 2023

I just wanted to let everyone know that Heidi at the Public Storage on McCausland went above and beyond when helping me trying to decide the right size unit to rent. She was so helpful showing me multiple units so I could compare sizes.

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Reviewed Sept. 2, 2023

I was questioning Kelvin, about my account, and why the rate changes, typical grumpy old man complaints, but he made me feel so at ease and handled it like a real pro, Public Storage don't lose this young person, encourage him, he is worth the time and effort, 10 stars to KELVIN. Thanks my new friend. Be yourself.

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    Reviewed Feb. 4, 2023

    I called today asking was my account in good standing and Ms. ** told me that it was. Then I was told by Ms. ** that she was going to lower my account back to what it was for the next 6 months, omg how awesome even though I didn't ask her to. I was so thankful for what she just did for me. I really do appreciate her because everything that is needed these days are going up in price and it means a lot to me that she just lowered one of my many bills. I love this location because I have never had any issues with anyone here since I had storage in 2016.

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    Reviewed Jan. 28, 2023

    I don't know where to start! This place is amazing, super convenient to be able to haul your stuff in and out all day with great customer service. I am new to this storage thing, but man It's super close to my house and better than storing my belongings at my place! One of the employees there, her name is Angelica. She is a great help if I had any questions or needed any assistance with anything. She's always there making sure everything under control at Public storage picking up trash and things left behind from recent renters.

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    Reviewed Dec. 7, 2022

    Ms. ** is great! 5 stars I definitely recommend the popular location.. She was very knowledgeable… Location was very clean and great customer service. Lots of adequate parking spots and very well lit at night.

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    Reviewed Sept. 12, 2023

    I have a 78 year old friend who has been renting a 10X30 storage space at one of their facilities since the 1980s in Portland Oregon. I have the receipts to show Her rates have increased over the years to where she is paying more than $700 month. I inquired about an identical space at this location and was quoted a labor day special of 167/month. My friend is still working and trying to find a way to retire. I feel they prey upon people by increasing rates far beyond fair market value. We need government regulation of these businesses.

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    Customer ServiceStaff

    Reviewed Sept. 5, 2023

    They have taken customer service out of the equation. The locations that do have a person working there, the employees don't speak even when you are speaking to them. They have made their site office resemble a prison size booth, where you have to stand and speak to a person who is at their home through a very irritating video monitor on the wall and positioned so that you are uncomfortable viewing the monitor and bending to see or key in your information. I had to kneel down with my medical boot on one foot and my leg devise on another to speak to someone through a video and see what I was keying in as if I am in a a prison cell or something. I went to pay my bill today only to find out that they have gone up $60 on each of my units without notice, that's $120 and I haven't been there a year.

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    Customer ServiceContract & TermsStaff

    Reviewed Aug. 24, 2023

    We began renting our space, a 10 x 20. At first, when we signed the contract it was $58.00 a month. They raised the prices over three years, we never complained or did anything but paid our storage fees every month, which ended up being $138.00 a month. We had a financial strain, and missed 1 payment, after over 3 years.

    At the local level, they told us we could just pay a month on it and we would be fine. The next month we got a call, that told us we had to pay not just the $138.00 but a large service fee of $100 extra dollars, on top of the next month's payment that they needed in advance. We are disabled and live on a very tight fixed income. We couldn't come up with that 15 days before payday, oh, and they also told us they cut off our lock but we could buy theirs for $25.00 more. We told them we could work it out with them on payday, but they firstly said at the local level that they could not help us. That they were powerless. They then sent us to customer service who never answered or returned our call.

    We then called the local back and left a lot, of messages, but one day he did get the local manager, who told us to talk to the "district manager". Again, always voicemail. Now that I have seen the other reviews, I wish I had checked them out on consumer affairs to begin with. Because then I would have seen the pattern that has occurred with at least half of the reviews on this site. I know these people are right, because I have lived this nightmare too.

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    Online & App

    Reviewed Aug. 24, 2023

    You cannot pay using the app. They keep trying to take more money out of me because a problem with an app. If I knew there was going to be so many issues with this place I WOULD'VE kept my other unit at Blue Sky Storage. Please do yourself a favor and don’t rent from Public Storage

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    Customer ServicePrice

    Reviewed Aug. 19, 2023

    Don’t do it. They raise prices whenever they want. They never answer your questions and their phone never works, you always get a voicemail. It’s pretty ridiculous! My unit raised $82. If that is not price gouging I’m not sure what is. Went from $220 to $302…. Robbery!

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    Public Storage author review by Jessica Render

    Public Storage is a global self-storage provider offering facilities in the United States and Europe. Along with self-storage they can accommodate business storage needs and vehicle storage needs.

    • Unit sizes: Public Storage offers unit sizes ranging from 5 feet by 5 feet to 10 feet by 25 feet. The smallest unit can hold the contents of a small room or a large closet, while the largest unit can hold the contents of a 250-square foot business space or up to six rooms. Vehicle storage spaces range from uncovered to enclosed for cars and large spaces for RVs and boats.

    • Moving supplies: If you are in need of moving and packing supplies, Public Storage offers boxes, packing supplies, tape and specific moving kits for purchase. They provide free shipping on orders of $75 or more.

    • Business storage: Public Storage offers various businesses tips and ways to use storage to make operations more convenient. Real estate, office, construction and retail businesses have easy access to units for daily or seasonal needs.

    • Discounts: Consumers can go online for discounts and specials such as $1 first month rent on selected units for new customers and 15 percent off monthly rent.

    • Service areas: Thanks to the acquisition of Shurgard Self-Storage, Public Storage has self-storage facilities in the United States and Europe. Consumers should check the interactive map online to determine their nearest location.

    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.

    Public Storage Company Information

    Company Name:
    Public Storage