Public Storage

Public Storage will offer you a promotion rate but that is all deception. You must buy their lock. If you rent in the middle of the month, you will not even get the promotional rate. Also, when told by an employee that your next payment is due on the first, you get a bill and they tack on a late fee of $45. You always get what you pay for! Dealing with the smaller companies is always a better deal. You know what and who you are dealing with.

In Burnsville, MN Alex helped me with renting a storage unit. I had done all paperwork online and had an appt. to finalize it on the following Sat. I live over 50 miles away and went online for directions. That's when I realized I rented at the wrong Public Storage location. Contacted Alex and in turn he contacted JoAnn at the correct Burnsville location and explained the situation to her. When I reached the proper location to finalize the rental she said they didn't have the $1.00 first month special. She was so nice, and said she'd honor what I had at Alex's location. The day went very smooth and I was able to get out of my panic mode. Thank You to both Alex and JoAnn, you're the BEST!

I contacted Public Storage over 40 times in 2 months. They will not have a manager call me. I even sent a letter to the attorney general, regarding the fees I was promised would be prorated and they stole my sister's belongings. She is an Olympic Gold Medalist. Would not return her call until they sold $80,000 worth of belongings.

I rented a unit from Public Storage for 6 months give or take. Everyone was really nice until there was a problem. Their unit was leaking. I was told because the unit was covered by my homeowner's insurance they would do nothing; not even offer different unit. I expected the insurance would be for theft or natural disaster, not faulty equipment. I specifically paid more monthly for a larger unit with direct access that I was told would ensure my belonging would be safe. I specifically inquired about the unit being watertight because I knew what was to be stored.

Within 8 days of buying a storage and taking over a previous storage company Public Storage Corporate gave me a letter to vacate. I was the other storefront directly next door inside of the building, on a commercial month to month lease, in which I had no reason to suspect the current owners would terminate my contract too abruptly. I had only been renting there two months when it went up for sale, and only four months when Public Storage took it over. During that time I painted the entire shop, had signs put up outside and by the street, changed all my LLC information, website info and had a grand opening!! I had a steady stream of clients and leads being built for this location.

I have had nothing but problems with this place since I rented storage there last year. They raise your rent less than two months after you sign your contract. They are crooks. Do not use this place. You will regret ever contacting Public Storage in Atlanta Georgia.

After an online inquiry I received at least 3 calls a week, no communication between those making the calls. I went to the unit at which point I was told I had to buy their lock for an additional $20. Once inside and towards the end of the paperwork I was told I had to buy their insurance for an additional $11-$15 per month. I’m literally storing paperwork & possibly winter/summer clothes in a 5x5 unit that’s 4 ft. tall. My $1 move-in rate now has a $24 admin fee, a $20 lock fee, and a min. $11 insurance fee (that will be charged monthly) so $56 today & now $36 a month to store paperwork. I’ll purge instead! Had this been disclosed in any of those calls or online I wouldn’t have wasted gas on a 30 minute drive out here.

I’d been a customer who always paid on time for over 3-1/2 years. This month, I paid my monthly bill online as I’d always done and for some reason the payment was never processed on their end. I’d received an email from PS on the 8th (two days after a payment would be considered late) informing me payment has not been received and a $26 late fee was being assessed. I immediately checked my bank account and after confirming that the payment indeed hadn’t been taken out, I contacted the local PS facility to look into it and that I felt I shouldn’t have to pay the late fee. The following day I was informed that they’d requested a waiver for the late fee but it was denied by corporate.

The facility and service are reasonable and I would like to continue using them. But the increase in rent from $211 to $271 in only a few months is ridiculous. In any other business this way of motivating your customers to leave would be considered a poor business practice. Apparently with all the scams around moving in and moving out, they actually like the churn. For industry-insider reasoning about raising rents ("7% every 9 months")..

In October 2015 I moved my belongings into Public Storage in High Point, NC. I felt that my belongings were safe it was climate control. I checked periodically and everything seemed fine. In June 2018 I went to move my very expensive Top Grain Leather living room set out to put it in the den. I found my sofa bed covered with mold as well as the matching chair and ottoman. When the sofa was removed, there was rat feces and a dead rat under the furniture. When I got the sofa bed out of the unit, I opened the bed and fund rat feces and urine on the mattress that had only been used twice.

The contract they provide will have you agree to their raising rates whenever they want (The above seems particularly exploitative of low-income people who aren't trained to read legalese and who are less likely to be able to afford the cost of transition from one storage space to another if they don't like their treatment). It is evidently standard practice to auction customers' property without ensuring receipt of notice. A couple cases in point: Was two weeks late on payment, and they sent me an email saying there was a late fee, which was fine and expected. However, it wasn't until I logged in to the payment section of the site that I found the small notice that they planned to auction my property. It would have been thousands of dollars of stuff in exchange for a belated $150 payment.

Public Storage is jacking my rates on my units without notifying... 2 storage units and 2 parking spaces. I’ve only been there 2 months and here we go...so I will be moving out. I should have read the reviews here before I moved into Public Storage.

Last month when I enquired about moving out from my Public Storage unit the manager told me there would be no problem moving out mid month and they would prorate. I ended up moving out on the 1st/2nd and was then told they don't prorate and would need to pay for the entire month ahead even though I had moved out. Even if they immediately rent out the unit to someone else I would still have to pay the month. WTF!! This has to be illegal practice and I intend to be in touch with my lawyer to find out if a class action lawsuit is possible. This is unacceptable and in my view criminal.

I wish I'd read the reviews here before renting a unit at our local Public Storage. Before we were there 6 months, they raised the rent 25%. That's it, I'M OUT!!!

They not only need a lesson on how to keep their customers, their employees need customer service training! They're rude and very hard to work with. I would highly recommend ANY OTHER STORAGE FACILITY near you. DON'T USE Public Storage!

I rented a 10 by 10 unit in Feb 2017. I was told I had to buy their insurance. I argued with them as my homeowners insurance would cover the rental unit, but they told me it's required. My first month was free, after insurance and administrative fees, and a lock it was about $60. The next month was $134, then four months later it was 154, then a year later it was $195. I called pretending to be a new customer and asked how much would a similar 10 x 10 unit cost, and was told $122 ($134 with insurance). Thus this company punishes you for being a loyal customer. They also will lie, as you are not required to buy their insurance if you already have your own.

I rented a Public Storage unit recently and after 6 months they raised my rates 20%, ouch!!! This is part of who they are, and how they operate. Overall, the Stacy Rd, McKinney TX facility is nice, close to my home, and has a helpful staff. The biggest problem with Public Storage is that it's a month-to-month rental facility - which gives them the right to raise rates, after you have your goods nicely tucked in. They were not upfront about this. Folks are better off negotiating a contract with other storage facilities. Such a shame, but that is life with large corporations. I'd rather have them be upfront that rates will be raised - but then again, the truth is elusive in our world. Go elsewhere, there are plenty of options.

I lost my home, my job. I put my stuff in storage. 10x10. 169.00 mo. In less than 2 months they RAISED MY RENT TO 210.00!!! ARE YOU KIDDING ME? WTH does this to people who are adjusting to the already awful situation that led you to even use this facility to begin with? A greedy ** bunch of crooks!!! Thats who. As I'm writing this and have less than 2 days to come up with the amount I'm disheartened and sick to my stomach. They're a business I get it. But 40.00 increase??? There's got to be a cap somewhere? How is this legal?

I paid my daughter in law's storage, ** the manager did not have a clue it was paid and they had a relief manager who was an apparent dope fiend (she is the one with warts all over her face and arms) or former drug addict who only could tell me what she could NOT do. And they made an excuse for everything. THEY NEVER answer their phones and both act like they are wheeling and dealing and trying to beat their drug dealer. This location is 4105 SW May Ave. Oklahoma City, OK 73119.

2 year customer and I'm never going back. I often work long shifts and former OTR driver so I never make in time to pay in person so I pay online. After an incident with identity theft I had to make a late payment a month (or two) back. The majority of the stuff I had in my truck is in storage and never got around to clearing the building out due to my current job. So I figured since I recently bought a camper for my upcoming vacation that a lot of the stuff in storage may be useful. Well there was a different lock and tag on the unit and the reason for it is because of the ONE LATE PAYMENT. "It was in my policy" and they're "not required to alert the customer about being late " and "it's up to the site manager to make the courtesy call"... NO text, no automated system, but hey you get a postcard in the mail whenever they increase the rates on your building.

I was desperate not to lose my son's belongings 19 years he's had because he left for the Navy so I needed storage and the only place I can find was Public Storage on Route 23 in Wayne. I couldn't believe the price for a 10x10 which was 163! They were not willing to work with me one penny off since I'm low income but I was not going to lose my only child belongings for the past 19 years, I only had help for one day from one person as I am somewhat disabled and cannot do much but anyway the girl who runs the office is like a **. Telling me I'm forced to the girl who runs the office is like a **. For that price they should throw things in but yet they force you to buy a simple little lock for $25 and they tell you it's mandatory to buy insurance from them. No way!

I had a unit with Public Storage in Tarpon Springs Florida for about 9 years. I couldn't afford it anymore. When I called to explain I was told I didn't need to notify them. I went online and scheduled a check out date. There was no indication that if I didn't check out before the 1st that I would be charged for a full month! I was out by the 1st assuming I would be billed at a pro-rated fee. The rep on site told me I had to pay the whole month! I didn't have the money! Barely a month later I've already been turned over to an unprofessional collection agency. I tried to work something out with corporate, nope. Pay it all, work it out with the collection agency. After 9 years, this is how you treat once loyal customers. $105 a month I was paying. I paid thousands of dollars and they won't even work out one month.

Way to treat long term customers.

I have had a storage unit at the facility for over ten years. My storage unit fee has increased by 110%. It goes up every per year. There was nothing in my original contract that says it will go up especially at that rate. If I knew the fee was going to increase every year I would have never put my stuff at their facility. They say it's something about stock investments and cost of the area. However; units at that facility are going for 80 dollars less a month than what they are charging me. They give me no legal reason as to how they can do this.

DONT BE FOOLED by their lovely looking newer building and safe beautiful residential location. Due to their nonmaintenance of AC most of my stored items including antiques are now totally ruined by either water damage and or mold damage and smells!!! All they did was offer a 1 month refund. Doesn’t even put a dent into all my losses. Hopefully I have some legal recourse.

They charged me a late fee and were unable to remove it even though they agreed it was unreasonable. I paid my rent via Billpay on time for 3 years. Apparently once in those 3 years the check was late arriving even though the bank issued it on the usual date. This last time, they raised my rate from $140 to $154 and I didn't see the email. They called me when they got my rent check and I said I would have my bank send the difference and change the Billpay amount. She said she would tell the district manager it was on the way. They charged me $23.10 late fee and refuse to take it off when the additional $14 arrived 1 day after the rent deadline. Then I checked how much they are renting the same size storage unit if I walked in today. $122 and I am paying $154 because I have been there for 3 years!!! I am a customer no longer.

I obtained a storage unit for about a year starting May 2017. Went to remove all of my things from unit and realize the bad smell then discovered RAT feces everywhere. Torn papers, printer severely damaged, beds, blankets, couch, love seat, wooden nightstand and wooden fish tank stand all chewed up by "RATS". Staff basically laughed in my face. Public Storage ("LA CIENEGA/JEFFERSON"). No compensation all of these months I been paying my things was getting ate by "RATS".

I had stored with Public Storage for a while in the past and had a fairly good experience. Went to this new site because I needed to store some of my things along with, Army Vet Dads belongings. I was paying monthly as agreed. Lost my lock key. Kept calling to get the lock removed, so I could either, move or replace lock. We got no response. Found out later, that their phones were in transition for new numbers. They said they called us?? We did get a call from a Public Storage, with a long distance number. The message asked us about a new move in reservation. Which we didn't have??

One of the worst experiences of my life; doing business with Public Storage. Location: 63rd and Market St in Upper Darby, PA. I have been a loyal customer for 3 years, never once have I paid late. Every year the rent increases. They increase the rent and do not do maintenance on their property, as the facility smells of urine and is physically dirty. This was supposed to be a temporary situation for me but it turned out to be another monthly bill. I go to check on my belongings and my storage unit was infested with rat feces, dead insects and mold on my belongings.

STORAGE LOCATION - 20 E University Drive, Arlington Heights, IL, 60004. Do not store here. They raise their rates every 3-4 months. In 9 months our rent has doubled!!! It is so not worth it! Looking elsewhere where we lock in a rate. They do it based on occupancy. They have no occupancy because they keep raising their rates!!! Find another company... Scam, scam, scam!!! Very disappointed!!!

I had the opportunity to have multiple business dealings at numerous locations in the Florida Lake Worth Area with regards to renting storage spaces and parking spaces (4 in total). My overall experience was not consistent and included misinformation... Conflicting policy facts as to when charges would be engaged... That included wrong dates and expiration times over four facility managers. One manager named Marlon was very well versed. Had a command of what Public Storage policy was all about. However the other three facility managers had conflicting information that cost me money that I was not suppose to be charged for? Marlon gave me the contact number of the district manager (Stephanie) and I called her and left a message twice to avail? She never returned my money or even called me to tell me her take on this shady companies way of deciding when your rent is due?

I have rented a $400 storage unit on November 2016 to put all my old office furniture that I did not need. I filed a bankruptcy on December 16 and I returned my keys. I told them that they could sell my stuff on an auction because I was filing a bankruptcy. You know what they did? They did not sell my stuff, they waited until my Bankruptcy discharge (Feb 18) and they have been trying to charge me $9000 for the last 15 months of unpaid rent! This is the level of people that you will deal with. BE VERY CAREFUL, THEY LIE IN ORDER TO CHARGE YOU HOWEVER THEY CAN. I am going to file a lawsuit.