Public Storage

When I went to the desk to report this, I spoke with a Melissa who informed me that they were aware of an influx of mice in the storage areas because they had to put down more traps in the storage areas. However, for some reason the Property Manager failed to inform me or any other renters about this issue. She also indicated that someone else had reported seeing a dead mouse in their storage when they went to move out of the unit.

My complaint is that the Property Manager and the company had an obligation to inform people about this influx of mice. If they were putting down extra traps due to this, they should have contacted me. I paid roughly $220 a month for a climate controlled storage unit and no one felt it was necessary to let their customers know about the mice issue. I tried calling the District Manager (John **) and left him several messages and of course he has not returned any of my calls. Stay away from this company. Spend your money with a storage company that values their customers.

The manager, Natorsha, while nice is unhelpful because her responsibilities are limited to answering the phone and relaying messages. After three days of me repeatedly calling, I finally speak to the District Manager, Tina. Tina must be part of the family because that is the only way she is still employed with this company. But then again, her actions most likely reflect the company's practices.

So anyhow, Tina comes to the phone radiating hostility and seems her sole purpose is to antagonize and bully the client. She met me with no resolve, was rude, disrespectful, lacked sufficient managerial and conflict resolution skills, and never truly listened. (She actually initiated conflict and continually interjected every time I began to speak.) Even after stating that multiple people stated they had been offered a discount, she still refused to honor such; even though I offered my receipts as documentation of what I had been paying. To keep confusion down and attempt to resolve the conflict without the continuation of a dead end, I stated, I would just like a refund and would remove my things from their facility. She stated, "They don't offer refunds." I understood and accepted if they chose not to honor the previous owner's contract. However, they wanted to honor the clause of "no refunds." SCANDALOUS AND PITIFUL!!!

This company, Public Storage, is the epitome of what it means to be fraudulent thieves. In the welcome letter, they present themselves as a family friendly business, but nothing of the family that I would be proud to be a member of. If you value being respected as well as your hard earned money; PLEASE REFRAIN FROM DOING BUSINESS WITH PUBLIC STORAGE. They are not willing to compromise and don't have any core values which are often the foundation of the company and its success. The $1 deal, although it wasn't offered during my time of purchase, is just a hoax to later rob you of your hard earned money. Oh, and the letter did include penalties of a $20 late fee after the 6th day. If rent is not paid by the 31st of the month, you'll then be charged $61.50. If that isn't enough, a lien sale fee upon auction of $130. Do yourself, mental health, and blood pressure a favor and rent from ANY other company.

I never intended on being late on a payment, but, I certainly don't intend to ever do business with this company again; not even with their sister company(ies), if they exist. Lastly, if they truly have 1.3 million customers nationwide, today they have 1,299,999. Tina boasted about being over all the Louisiana locations, keep her in that position. As long as they continue to abide by the same measures, losing one customer a day per location will definitely prove to be detrimental to their continued financial success. Profitable business last because of high-quality customer service and client satisfaction, not the number of locations! People pay attention. The majority of their reviews are 1s. What does that mean?

Now on the 31st when I got to the storage to move in my items into my unit, the lady checking me in said I needed to pay for the public storage lock and couldn't use mine. I asked why I was told something different when I visited and why other storages I saw during my visit had different locks, she stated that this is a "new" requirement. She also stated that I must purchase an insurance coverage for an additional $15/month. Again, this was not mentioned anywhere on the website or even on my first visit.

I received a business card of the district manager, John ** with his email and phone number so I sent Mr. ** an email regarding my issue. After a couple days, Mr. ** called me and first thing he said was that I should not have emailed him as he doesn't check his work email and that I should have called. He asked me to repeat the same issue I had already outlined in the email. I did and he started to explain the rules to me which was not my issue. I expressed that my issue was the fact that they failed to disclose these additional charges in advance. They only disclosed the information last minute when I had no other choice. Mr. ** became belligerent on the phone and I had to end the conversation without any resolution.

Once my payment was a mere 6 days late Public Storage cut off access to my belongings. Told me to fill out a rent relief form if I needed help due to Corinavirus. 3 weeks later I was notified my request was denied, the most help they could offer was to not raise my rent. No late fees waived, no rent waived. At this point the account was 30 days past due and my belongings are going immediately into auction. Email address for CEO doesn't work. Executive team seems to have created a fake pandemic response! They want to sell your stuff.

After arriving at a very bad intersection was surprised how small the entrance was, only one maybe two vehicles can enter. I must have arrived at rush hour because it took me over 30 of standing in line even to talk to the one person on site. By this time the congestion of vehicles trying to enter, the people standing in line, the word Goat Rope or Cluster** came to mind. After expressing my disdain over the hidden fees, the cost and size of the small public “closet” I renting, got the feeling of somewhere else if I didn’t like it. Sorry I had to have the lift truck back by the end of the day. Plus the fact I couldn’t be on site with a Covid 19 mask, almost made an exit stage left. My unit was way down at the end and I ain’t wearing no stinking mask down there.

Overall the site lady was understanding and semi-sympathetic to my plight, but too talkative with the person in front of me, I had to interrupt and suggest exchanging personal phone numbers so I could be on my way. I did make one final mistake, insist on contact by anything other than email. Checking my email box had to relegate Public Storage as spam, received 7 emails the first hour alone with user info offers discounts and such.