Public Storage

I was just locked inside of Public Storage at Austell Georgia's location for nearly 30 mins while exiting from moving my few things out from mine and a friend's unit while there were 4 employees vehicle's right there in plain sight! I didn't have my code and was let in to move out my things since my friend retrieved his and moved to Miami on Friday. The staff let me in the gate today therefore knew I had to get out!!! They totally ignored me and the door was locked when I pulled it. I laid on my car horn then called inside 4 times but the dirty suckas wouldn't answer! I'M LIVID!

I have reached out to Public Storage corporate with respect to this matter prior to this posting but received no response - to no surprise given the events which have transpired with them. My father passed away last summer and my mother is the legal executrix of his estate. He has a storage unit at one of their facilities. My mother had been in contact with the regional manager who made the payment and transferring process extremely difficult and was entirely insensitive of the situation. Not to mention she requested information that would fall under personal information that legally she has no right to see.

This company does not care about its customers. Raise rates 17% in 6 months. No give and take with this company. Avoid this company. Will be looking for a new unit soon. They just accused me of throwing items in a dumpster and charging me for it as well.

At 1 month and 3 days I am already in auction status for 10$ that was a prorated amount that has now turned into 279.00. because I was told the 10$ needed to be paid by the 28th and on the 28th I was told they would not accept the payment and had already been issued a 30$ fee because it was not paid by the 27th. I was not told to pay by 27th and I started my storage on the 28th and nowhere does it say 27th. Anyway they said read terms and conditions that payment is due every 30 days.

This company are total crooks! They have snaked their way into Omaha, NE and bought out a friendly and reasonably priced company (Safe Guard Storage) and have turned the facility into a total sham and terrible place to store your personal property. I had been doing business with Safe Guard Storage for over 10 years and only had 2 price increases over that time which were $5 pr/mo increments but these crooks come in and within only a few months of taking over have notified me that they are increasing my rent $15!

Although the salespeople were friendly, there were some upsetting practices. They tried to insist on us taking insurance for our unit which we did not want to pay. I called my homeowners insurance and was told that it was not necessary. It took a lot of work to get the charge removed after we demonstrated that we had the insurance. We were surprised the charge for the lock and assumed that would be included.

Do yourself a favor and stay away from the Public Storage Company. Their older facilities are deteriorating without any care, maintenance or cleaning of them. Their A/C units are old and do not cool off their supposed A/C controlled storage units and they will charge you a lot of money for those garbage units. Those facilities smell bad and their managers are very lazy, unprofessional and rude. They also bad mouth the company to every customer who presents a complaint to them. Now they have their facility's bathrooms locked up all day long and after 6:00 pm you cannot use their bathrooms at all because the managers were instructed by the regional district managers to do so! If you are still moving after 6:00 pm you need to bring a bucket with you in case you need to go to the bathroom, which you will have no access to! UNBELIEVABLE!!! What a shame this company is!

Public Storage just increased our rent by over 16% after 4 months. They can increase the rent at will and by whatever amount they want. This is what they call a ‘flexible’ solution. Of course this practice is never mentioned during the sales process.

This organization is nationwide and will rob you blind. Their units are not that good for the price you pay. They have recently raised their rates and if you are one minute late they will charge you 20% late fee and then start tacking on "lien" fees which are bogus. Making it impossible to get your belongings out with cutting off an arm and a leg for them. The 5 star ratings by some on their website are not validated reviews. I can't imagine how anyone could give a 5 star review. This is a crooked organization and probably run by the mafia.

This review is for the Northridge, California facility on Shirley Avenue. I have been here for a year-and-a-half. In that time they have increased me twice to almost $50 more than I signed up for. Neither the contract/nor the employees ever alluded to the fact that this would happen. They did bait and switch in the first six months. To make matters worse my unit was without lights for a week and the manager is unwilling to credit me for the limited access I had to the unit during this time. I called the district manager who could not even be bothered to call me back. This company doesn't care about customers. Just money.

Was lied to about a 55.00 a month Labor Day 2018 special. Told rent could not increase more than 5 dollars a year. Was NEVER charged 55.00 but 79.00 a month from beginning. Feb 2019 rent DOUBLED to 100.00 a month. Kinda freaky to discover I am the 666 complaint and have discovered several class action lawsuits against Public Storage. This is exactly how extreme left wing socialists like AOC get into power to kick Amazon out of NYC.

I've used Public Storage several times in the past several years. 1st, they upsell you. You have to buy their lock which is about $15. Ok, whatever. Oh and if your storage unit has two doors, yes, you are paying for two locks. Always ask if they have a unit with only one door because they will try to rent you out that unit. Also they will keep trying to pressure you to buy any and all accessories they have. Luckily, I'm good with saying no and shopping around.

It was easy to book the storage space (12' X 30') online. The move-in process was great. The folks working at the local store have been great. The issue is with their contract and pricing policy. If you read the fine print of the contract they can increase your rent at any time with 30 days notice, no justification and no cap to the increase. I have been in the unit for 7 months and have received several rent increases already. The local manager and regional manager blame it on the automated system which is set to increase the rent when the market rents go up due to supply and demand.

Had no idea that Public Storage was not accredited with the Better Business Bureau. Had no idea that Public Storage had numerous complaints against them. Had no idea that they will auction your storage unit off in less than 60 days. Public Storage sucks, the worst storage company and is definitely not for their customers. This company hit customers with liens, lockout fees, late fees, double rent and ready to auction your property off by the 57 day. By time you're in your second month, near the auction date, you are owing this company under $400.00 if not that! Moreover, I've been with this company perhaps six years total. Had my fair share of experiences on things that could happen with my outside life, therefore, I was faced with the threat of auctions.

Been in the unit for 3 months and just got a notice that they are raising their rates by 18%. Very convenient. And judging from the other reviews, this is their usual business practice. I'm sure they know people will just pay so they don't have to move all their stuff. I'll also pay so I don't have to move all my stuff, but posting a few negative reviews doesn't take much time and it makes me feel better about being had by Public Storage. I'll definitely be warning anyone who asks to avoid Public Storage as well. What a scam.

No time to get in my storage. Ripping people off with the going up on their rates. Dark place and elevator not working for months. ConsumerAffairs need to investigate this facility. They are ripping people off of their belongings.

I had a problem with my unit. I was current and could not access. I called SEVERAL times. Went to the facility but no one was EVER in the office. I finally stopped paying my bill because I knew they would call me back then. Nope. I was wrong. I let it go for a while and then paid 300 of the balance. They finally called. I told them I was glad they called and about the issues I had been having. The lady told me she would look into them and call me back. They never did. I called the property manager back and she told me they inquired with the district manager who said and I quote "they know the balance due so too bad".

I had a storage unit in Houston, Texas (Greenbriar location) for almost three years. Last month, when I tried to pay a $5.00 balance, the payment went through as $ 500.00 due to a glitch in their website. When I called to address the issue, I was told it was irreversible and they aggressively went after the $500.00 dollar amount even after they knew it was a mistake on their part. I did not owe them $500.00, I owed them $5.00. I paid by electronic check, so they kept bouncing it back hoping to ** my bank account of the $500.00 that was not owed to them, which subsequently put my account into overdraft status. Then they attached a bad check fee, a late charge, and a lien fee onto my account. After I put a stop payment against them, they threw my unit into auction status and changed the auction date without ANY notification of an actual date and tried to take my stuff. Unless all their bogus fees, etc were paid they were going to auction my unit off.

I called to ask a question at 10:59 am about payment, and why was I being charged a late fee when we moved in on the 12th. The person answering the phone placed me on hold and came back about 5 mins later to tell me that my account was up to date. I then informed her that the late fees were for last month and I needed to know why was I being charged late fees. She placed me on hold again, this time it’s for over 28 mins. When she returned she immediately hung up on me. I am truly upset and only needed a question answered. I called back and she answered and placed me on hold without my consent to hold. Just plain old rude.

Two incidents of improper late fees and delinquency fees which the District Manager, Fatima, refused to help resolve. Public Storage Location 20175. 1) my credit card for auto pay was lost/stolen. I went online to pay with a different card. Public Storage processed it as a check and claimed it was returned by the bank (BECAUSE IT WAS A CREDIT CARD NUMBER) and then charged a $26.80 Delinquency fee and a $25 late fee. I would not have entered a credit card on a check payment page. You would have to enter a routing number and account number. There is no possible way that I inaccurately did this. The person working the desk told me that if an account is delinquent, it immediately converts a credit card payment to a check and submits all payments as only checks.

I made an online reservation for storage at the 4920 Capital Blvd. Raleigh, NC location and before I had turned the computer off The Manager was calling to confirm and set the appointment for my requested time. Then, on the date I arrived and met a most profession manager, **, who helped me decide if I was over-purchasing and realized that I wanted 'climate control', making the appropriate adjustments. The tour of the property was accommodated on a 'golf-cart', so that I did not get too tired, as Ms. ** said.

Beware, they advertise "climate controlled" but that is untrue. They only maintain a temperature range. There is no humidity control. I was misled and therefore declined insurance so when I discovered my mattress was covered in mold there was no recourse. I should sue them for misleading advertising.

I just received notice that Public Storage will be increasing my rent by 17.2% next month. How in the world can they justify this? It is outright greed. Tell me one other product or service that is able to increase its price by 17% in a one-time increase. I will moving out of my units ASAP. Completely ridiculous and unethical.

ME THINKS NOT! Please DO NOT rent from Public Storage. I have overlooked many things but this one thing I am going to speak on it. I allowed all the other things to slide, like the door being broken and you have to jiggle it to get in... No big deal, things happen. Then the carts were moved inside and only accessible during office hours so if you didn't have your own moving cart after hours you were out of luck... I understood that too 'cause they said people were stealing them. But when my mom was admitted to ICU in critical condition on life support and I spent every single night at the hospital by her bedside, paying my storage fee was not at the top of my priorities.

Established a move out date 2 weeks before vacating... Website indicated no payment required. When moving out, was told I needed to pay the full months rent (moved out on the 12th) and was also charged a late fee. Of course it's their policy to not rescind late fees. Just a horrible way to treat a long term customer. If they could have figured out a way to squeeze me for even more money, I'm sure they would have. Be careful upon vacating... Even if the website says no payment required when you establish a move out date, don't assume it means you'll only be charged up to your move out date and can make your final payment at that time. You'll be charged the full month (even if moving out on the 1st) and charged a late fee... Was kind of surprised they don't have a bouncer waiting to toss you out the front door.

I was 1st pleased with Public's rates, everything was ok until my fate had ran out, I suffered unexpected heart attack and miss 2 months of rent and because my income shut down Explain what happen to Public. They didn't want to work with me. All they wanted was the rent money and was given a deadline date to meet. The deadline came I was a short, they told me, "Sorry we have sell your unit." All my family pictures and everything gone, it's like I never existed. I hope and pray that Public get there and get sued big time. Oh I even reached out to the district manager and he was very rude and unprofessional and told me nothing he could do.

I rented a storage unit and a couple of months later the rent increased. In November 2018 I was charged a $38.00 late fee even though on the contract it gives the 15th as the late date. In December 2018 I was again charged a late fee of $38.00 even though the rent was paid before the 15th. I physically visited Public Storage to discuss this concern, but the facility was semi~dark and the door was locked, yet there were two female employees sitting there talking on the phones. I knocked on the door and one of the young ladies opened the door (very unwelcoming).

I’m writing this review about the office on Gould in Bossier City, Louisiana. I moved to Louisiana a couple of years ago with hopes to buy my home and start anew. In the beginning everything was ok about a year of searching and contemplating where... The price went up approximately 20 dollars. Ok fine I went to visit my children last year and became gravely ill, had to be hospitalized, lost some memory and more. Moving on, I am receiving calls from this office.

My bill of 35 dollars was due in January 1. I paid my bill ahead of time because I was going on vacation. I paid on Dec. 07. They sent me a bill on Jan 2 to pay for taxes increased in Broward County Florida in the amount of .33 cents. I returned from vacation on the 8 of Jan. Just to find out that I have a late fee payment of 20 dollars plus 33 cents equal to 20.33 dollars for not paying these .33 cents. I paid it today but I believe I can not pay for their mistake. They should have add this on the bill I paid and also they should have given more time to pay the .33 cents. They gave 3 days to pay. Very upset at this. They robbed Me 20 dollars.

I've been renting my unit since August 2018. Today, they notified me of an increase from $129 to $142 even though the current advertised price for a unit my size is $123 in the same building (and no, that is not the advertised sale price for new customers). I've rented before, and I keep changing units to the lower price, but I'm really tired of that. I wish they would just have honest and fair business practices.