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I rented a unit from Public Storage over a decade ago and had a terrible experience at that time, but over the years, the memory had lost some of its power and, having seen several new and spiffy Public Storage locations opening up around town, I assumed that my earlier experience had been a one off. WRONG. Rented from them over a year ago and they've raised my rates twice. Late fees accrue on the fifth day of the month, even when the fault lies in their website's inability to handle payments properly some of the time. Personnel, after the initial sales pitch routine, are rude, dismissive, insulting - particularly on their central phone system. I'm over seventy years old and I've owned my own business for over forty years. In all of that time, I have never seen a business continue operating, much less grow, with such horrible customer relations. In a way, it's pretty impressive how well Public Storage seems to be doing.
I suppose it's a testament to how optimistic people are, how they generally expect the best - how else to explain how they've managed to continue to entice people into contracts with them. Most likely, it's the visual appearance of the Public Storage locations. Without those visuals, I don't see how they'd last a year, much less several decades. But when one surveys the customer reviews of Public Storage, it's clear that their business model is to entice with good deals, then beat dough out of everyone who'll hold still for it. Stay away from them if you can find alternatives. I was paying almost $450/mo after their raises, then moved to another place in a smaller town a short drive away. I'm now paying $120/mo for the same sized space in a brand new facility. And it's locally owned and run by very nice people. DO NOT rent from Public Storage without exploring all the alternatives.
We had a storage unit for a little over a year. They jacked our rate up 3 different times. On MULTIPLE occasions, the "gated" access was wide open and free for anyone to come in, steal property, etc. I finally got sick of it and gave notice. We moved out of my unit by the end of April 2019. I received a call later that week regarding a piece of furniture we disposed off. While the dumpster had a sign about no dumping, so does my apartment complex --- and it's meant for non-residents. The same day I received the call, my husband immediately went to retrieve it.
I left multiple messages for the manager there, but never received any response or callback. Then last week, I received a collection notice for $93.00 owed to Public Storage. I just settled the debt for 1/2 just to prevent it from hitting my credit report. But I think the way your property here runs the business is terrible. I will NEVER use your company again and will spread the word about how you rip people up and attempt to tarnish perfectly good credit reports with your BS.
This company has no consideration for customers and the staff worthless. I've given a 1 star because 0 is not an option. If you plan to rent a Storage space in Montclair, California, think twice. Security is a joke and management particularly "Delia" the onsite manager will deceive you and lie with a smile. I had my things stolen while at the facility the day I moved in yet her security cameras show nothing (Interesting) don't you think? Oh! And this was at the time of closing with only 3 customers including myself on the lot at the time. There are better choices then Public Storage read the reviews people, I certainly wish I had read them first before losing my things. I will be posting this on every website that will allow me to inform people how terrible this company is and what a worthless group of employees it hires.
BEWARE of doing your storage with Public Storage. Sure they will give you a good first month's deal, and the facilities are usually nicely maintained. BUT what they won't tell you is that they WILL raise your rates, sometimes several times a year and those RATE HIKES CAN BE HUGE. I was just handed a 30% increase on my 10x20 personal unit rented only a few months ago. That robs my family dinner table of TWO MEALS a month. What's more, their management doesn't care!! You get a standard spiel about market rates etc. Take it or leave it. Of course they know it will cost you hours/days/dollars to relocate to an ethical storage provider.
I recently signed on to the Public Storage website and into my account. I paid my fees due for July 1,2019. I then tried to logoff. I spent quite some time trying to find a logoff button. So, I started calling EVERY number listed on their website. ALL of them had the same menu. I finally called my local office and the girl there knew nothing about the website screens. I then called the new reservations numbers. Of course, a live person would answer that number. They were of no help, but transferred me to the billing dept. The gentleman there told me to close the browser and that would log me off. I asked him if Public Storage was so advanced in their security that, the same logoff/logout procedures I encounter on ALL other websites, was not necessary on their website.
I am concerned because several of my debit cards are stored on their site. I said thanks, closed the browser, googled Public Storage and was directed to the same exact spot with all my account info. I researched the site again and found a logoff button under my account at the top of the screen. This is a big shame on me. But, why aren't any of their personnel skilled enough to answer simple questions such as this one? And why do ALL listed phone numbers direct you to the same automated redundancy?
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I have a unit Garner Ferry Columbia Sc. I went on to make my payment. The system won't allow me to login. I didn't change my password. But after serval times my only options was to change my password. It still won't allow me to login. I called website and emailed still could not. So I made my payment over the phone $10 convenient fee. Why was I charged fee because your online system was not working. So I contacted corporate office and after 2 days I received a call back and the most rudest manager said, "We are not refunding your $10." He said there are other options of payments. I explained about the assistant that we requested. He didn't want to hear it. Money hogs. And the increase your rates and try to justify why. I will never use them again.
I cannot recommend Public Storage. I recently arrived. I had an appointment that I confirmed before I went to the destination and was told that the reservation I had only held the special but not the unit itself. I'm 48 hours before my movers have arrived and I'm being told that there is no unit size available. Even though I had a reservation they are not required to hold a unit for me. I was under the impression that when I booked a reservation and received a confirmation number that a unit was being held for me. I spoke to the corporate office and they offered me another location at three times the price.
Do not be deceived into thinking a unit is being held for you if you receive a confirmation number, the company will not back it up. They have put me in a very dire situation as I've had this unit booked for more than a week and my confirmation and appointment were not honored. I will never do business with this company under these conditions in the future and I warn you if you are planning a move as most people do and try to secure a space that you keep this in mind because they do not advertise the terms of this condition on their website.
I’m only giving it a stars because the staff at my location was really is exceptional. First off they raised my rent after the first 6 months and again a year after that. The light in my unit was out and never fixed. I was told that I wouldn’t get charged after I moved out and of course they did. I was charged for an entire month after my move out date. When I tried to get a refund I was given the runaround for days. They never answered any of my emails or phone calls. I will never rent a space from a Public Storage ever again. This company has no consideration for its customers, and do very little to repair their facilities.
Rented PUBLIC STORAGE Co 6040 Lakehurst Dr in Orlando. Storage unit in paid insurance for a yr. My storage unit had rats. They chewed our new sofa and new loveseat. After all their annoying dept could come up with $250 only. Damages. Worst place to rent from and their insurance carrier worst experience. Didn't care for all property damages, infested rats nesting, the pictures, the video, the proof. Nothing.
It’s been over a month since I’ve gone to my storage. Once I was there nothing looked suspicious until I opened up my storage and saw my clothes and things thrown everywhere. Missing generator, tools, etc and all boxes cut up. I went to the office to tell them and all 3 workers there didn’t bother to care including the manager. They just told me to file a police report. Sheriff came and ask them if they had video surveillance and they said no, not a even an explanation or how this could happen. I spoke with the sheriff privately and he even said this is an inside job as I kinda assumed.
They won’t allow us to bring our own locks so they sell us a cylinder style lock with 2 keys unpackaged or sealed for $20. They could’ve easily made duplicates of all of those keys they sell to customers. Long story short the insurance will cover only $3000 and as I spoke with the insurance agent I am probably not going to be covered or reimburse because they say there is no proof of a break in or damaged to the storage. I’m so mad and feel helpless. Has anyone had this problem with public storage or any storage company?
The Public Storage on S. Nova Rd is a terrible place to store ANY possessions. Over the last 10 plus months we have encountered no less than 10 rodents, both alive and dead, in our unit. No, we are not the only unit which is infested. The entire property has been over run. Most of the things in the unit have been completely ruined. When we discovered how bad the issue was, a request for professional help to be brought in to clean up the property. Never mind rodent excrement has caused plagues. Additionally, management refused to give any financial cut for monthly payment. To add insult to injury, when my son and I were cleaning up the unit, and needed water, it was turned off. We were told we would have to provide our own water. I hope this helps keep anyone from the same experience. If you are looking for a place which is clean, safe, and even has a drinking fountain, try Extra Space Storage in Port Orange, FL. Good luck.
Horrible unethical criminals! Do not go here! Constant price increases... hopefully they will go out of business or be purchased by an ethical company, sooner or later they will get in trouble and hopefully shut down.
For Public Storage, the customer is a source of money and nothing more. They could care less about keeping customers. I was told when I signed on that "rate increases of 3-5% could occur from 6 months to one year, but that typically they occur only after one year." This was a bold-faced lie. My rent was increased between 10-15% every six months. If you need storage, best to find a smaller, family owned business that actually cares about keeping customers. Public Storage has people over a barrel and they know it and they do not care. Their CEO Ronald Havner, earned 10.5 million in 2017, so why would he care? There ought to be more regulation of the storage business. I could never recommend this company to anyone.
This is my 1st time using Public Storage and it's definitely my LAST!!! I purchased a unit almost 5 months ago with the "first month $1" special although that's totally FALSE ADVERTISING. That bill went from $1 to $73 really fast. That was a major red flag as to what's ahead. I received a email a few days ago in reference to a sizable increase in my monthly fee. I was told they can increase anytime after 6 months as long as they give a 30 day notice. Well ma'am I haven't been there 6 months. Her reply was "IT'S CLOSE ENOUGH". WOW!!! Suggested I could move out if I don't want to pay the increase. I'm almost 800 miles away and paid movers to place my things there. I immediately call corporate.
Guess what??? I found out immediately where the local offices got their customer service skills from. The representative I spoke with what is no help at all. Told me that they can raise the price whenever they wanted to long as they gave a 30 day notice. She suggests I get a smaller unit as if that's an reasonable option. I requested a supervisor. I was transferred to a voicemail. It's 5 DAYS LATER & I HAVE YET TO RECEIVE A CALL. Totally unacceptable. This is so beyond unethical. To get someone in your establishment then price gouge them.
It seems like Public Storage would want to have long working relationships with their customers opposed to nickel and dime'n them. In my line of business, I would have referred many new clients to the Stone Mountain office. I'm so beyond happy that I didn't reference anyone to get entangled with Public Storage piss poor business operations. I'm going to a business that knows how to do business with integrity. DO NOT USE PUBLIC STORAGE!!!
After having three negative experiences with Public Storage at this location, it is time for me to share my experience so that others may be spared similar experiences. My first experience was receiving a call saying "we need you to bring us a key" so that we can enter your unit on account of reported flooding in the adjacent unit. The water damage was mostly contained to the adjacent unit; I didn't have any damage on account of all of my belongings were in watertight totes. The water leak was the result of improper drainage maintenance around the building and parking lot.
The second issue was 4 months after moving into a 10x30 unit I received notification that my rent was being changed; per their contract they are allowed to change your rate once per year. When I inquired why my rent was going up 15% I was told their operational expenses were going up and they need to cover the increased cost of toilet paper; no I am not making this up! At this point I elected to move into a smaller 10x20 unit that was 1/3rd less expensive. Well guess what. After 4 months of being in the smaller unit I just received notice that effective 30 day henceforth my rent will be going up 21%! That is correct a twenty one percent increase.
Technically they are allowed to do this per their contract, but I think their willingness to stick me with a percentage increase this large speaks to the company's practice of simply looking after their bottom line. I know they can't justify a 21% increase other than to simply say that new price reflects the current spot market for storage units today in this market.
If you are going to rent a unit from Public Storage go in knowing full well that you too will very likely receive your annual rent increase a few months after moving in (they have got you seeing how hard and expensive moving your stuff is), and if my experience is any guide, you can expect your increase to be 15%, 20% or even more. RENTER BE FORWARNED!
The management has lied to me about my things being auctioned off yesterday and I was able to check their work and I found out more than I bargained for. The manager told me I owe $283. I had to pay that full amount on my birthday April 22 2019 and if I didn’t they’d be auctioning my entire unit. I was able to call their bluff and I logged into my online account and to my surprise I only had to pay $113 and no auction and I was told by the DM the same thing. I had to pay $283 to avoid auction and they did not realize I had an online account and my reservation #. I was not given the advertisement price of $1 and overcharged and harassed by the management to continue to pay more than I was quoted and more than I owe.
This sickens me to how many people fell victim to this scam and walked away from their family heirlooms and in reality they were being hoodwinked by a consumer scam. I was not given my online discount and not told my price is reduced by paying online. In actuality I owe only $113 no auction or anything else. I am appalled and will be reporting BBB and the rest of the chain of commands. You pick the wrong victim this time. Choose your prey wisely or fall victim to your own bs sucka.
Never, EVER trust your belonging to these smarmy crooks. "Climate control" is **. Everything I own is a total loss. Everything is wet and covered in mold. The Insurance they made me purchase, (google class action suit Public Storage) told me that they would only be giving 250.00. I was told I must inventory everything. They admitted this facility has had a "fungus event" and the HVAC had stopped working *admitting guilt* but that meant they only reimbursement 250.00. I was never informed of this "event". This makes no sense. They don't send out an adjuster, it's "your responsibility" to take pics and provide all documentation. This is meant to discourage you, hoping you just take the 250.00 and go away.
I will be renting Billboards all over town with the pics of my mold covered belongings and spreading the word among a LARGE number of followers on my social media accounts. I am also going to the local news station. Public Storage has picked a fight with the wrong person. As a survivor of domestic violence, I employ a full-time private investigator to keep me safe. She is good, very good at what she does. Every single thing I do to you will be 100% legal. Let the games begin.
I was just locked inside of Public Storage at Austell Georgia's location for nearly 30 mins while exiting from moving my few things out from mine and a friend's unit while there were 4 employees vehicle's right there in plain sight! I didn't have my code and was let in to move out my things since my friend retrieved his and moved to Miami on Friday. The staff let me in the gate today therefore knew I had to get out!!! They totally ignored me and the door was locked when I pulled it. I laid on my car horn then called inside 4 times but the dirty suckas wouldn't answer! I'M LIVID!
I live 3 hours away and had to get back for work. I called headquarters in Glendale California for help and was told that they wouldn't take my complaint because I'm not the primary holder!!! Are they serious! It doesn't matter because they were shown ID and knows my name is on the agreement. He and I both spoke to Jennifer on Friday and informed them I would be coming. He gave authorization. I called them today but was told Jennifer was off and that there are no notes in the computer at all! After I made countless phone calls including to the district manager which never replied to myself or the employees on duty today, I was finally allowed to get my own belongings after they called my friend again to get the permission that he'd already given on Friday.
So the employee let me through the gate and knew I needed to get out! We are LIVID! This is unacceptable! I had to wait for a customer to let me out and he witnessed the whole thing. I should have called the police! And nobody has yet apologized to me. They should be shut down... Very bold business! How could headquarters not take my complaint because I wasn't my friend. It was me locked in and held prisoners not him! I will not stop until I have placed a review all over social media and every business site that I can possibly!
I have reached out to Public Storage corporate with respect to this matter prior to this posting but received no response - to no surprise given the events which have transpired with them. My father passed away last summer and my mother is the legal executrix of his estate. He has a storage unit at one of their facilities. My mother had been in contact with the regional manager who made the payment and transferring process extremely difficult and was entirely insensitive of the situation. Not to mention she requested information that would fall under personal information that legally she has no right to see.
My mother provided all of the necessary documentation - a copy of death certificate, legal appointment of her as executor, and the incompetent manager Donna **, who was supposedly consulting her legal department, refuses to allow my mother to pay the bill to bring current. She told my mother that she can only send emails to my father's email address (who is deceased). Clearly we have access to the account but the principle of the matter has gone above and beyond what could be described as disgraceful customer service. Legally my mother is in charge of my father's property given "pass-thru" laws as well the fact that she has been appointed Executrix of his Estate. Not only does my mother deserve an apology but this manager deserves a reprimand and a course in human decency. To say I am appalled would be too kind at this point. Again, to no surprise, no response from Public Storage.
It should be noted that the only person that was sympathetic and kind about the situation is Amanda from the local Morganville, NJ location. I did attempt to make a similar post on Google Reviews but you are only able to review the local facility and I will not give the local facility a negative review because they seem to be more competent and caring than their corporate counterpart.
This company does not care about its customers. Raise rates 17% in 6 months. No give and take with this company. Avoid this company. Will be looking for a new unit soon. They just accused me of throwing items in a dumpster and charging me for it as well.
At 1 month and 3 days I am already in auction status for 10$ that was a prorated amount that has now turned into 279.00. because I was told the 10$ needed to be paid by the 28th and on the 28th I was told they would not accept the payment and had already been issued a 30$ fee because it was not paid by the 27th. I was not told to pay by 27th and I started my storage on the 28th and nowhere does it say 27th. Anyway they said read terms and conditions that payment is due every 30 days.
Well guess what? My 2nd month storage had 31 days in it which made it due on the 27th which put me in auction status on the 1st of April 2019 which added more fees my storage of 148/month plus my 10$ prorated is now at 279$ 1 month and 3 days after I got the storage and was told by customer service they do not remove fees for anything at all within the 1st year you have storage. So it's pay double or we auction your stuff in your second month. These fees are so unreasonable and undisclosed as they think I should have known when there is 31 days in the month your due date is 1 day sooner so pay it on a day you didn't have any idea about or pay double like me.
This company are total crooks! They have snaked their way into Omaha, NE and bought out a friendly and reasonably priced company (Safe Guard Storage) and have turned the facility into a total sham and terrible place to store your personal property. I had been doing business with Safe Guard Storage for over 10 years and only had 2 price increases over that time which were $5 pr/mo increments but these crooks come in and within only a few months of taking over have notified me that they are increasing my rent $15!
And on top of that they are removing all the lights in the outdoor garages which means people that have larger garages are S.O.L. especially when it gets dark in the fall/winter they will not be able to see in their units. All to cheapen their amenities and to save a few dollars! I will be looking for another company to do business with.... Do yourself a favor and stay away from this crooked company!!!!
Although the salespeople were friendly, there were some upsetting practices. They tried to insist on us taking insurance for our unit which we did not want to pay. I called my homeowners insurance and was told that it was not necessary. It took a lot of work to get the charge removed after we demonstrated that we had the insurance. We were surprised the charge for the lock and assumed that would be included.
Our rental started at the time that we were moving to another location and of course quite busy. We assumed that the price quoted would be for a year but got a steep increase after 6 months... (Guess they know you are over a barrel and they can increase any amount). I called to negotiate less of an increase and was successful but didn't realize that it was only for a month. Before we left after 15 months, we were hit with another increase. Beware when you start with them that you don't know how much or how often they will increase. Our location in Marlton NJ was clean and safe but we were disturbed by their outlandish increases.
Do yourself a favor and stay away from the Public Storage Company. Their older facilities are deteriorating without any care, maintenance or cleaning of them. Their A/C units are old and do not cool off their supposed A/C controlled storage units and they will charge you a lot of money for those garbage units. Those facilities smell bad and their managers are very lazy, unprofessional and rude. They also bad mouth the company to every customer who presents a complaint to them. Now they have their facility's bathrooms locked up all day long and after 6:00 pm you cannot use their bathrooms at all because the managers were instructed by the regional district managers to do so! If you are still moving after 6:00 pm you need to bring a bucket with you in case you need to go to the bathroom, which you will have no access to! UNBELIEVABLE!!! What a shame this company is!
Public Storage just increased our rent by over 16% after 4 months. They can increase the rent at will and by whatever amount they want. This is what they call a ‘flexible’ solution. Of course this practice is never mentioned during the sales process.
This organization is nationwide and will rob you blind. Their units are not that good for the price you pay. They have recently raised their rates and if you are one minute late they will charge you 20% late fee and then start tacking on "lien" fees which are bogus. Making it impossible to get your belongings out with cutting off an arm and a leg for them. The 5 star ratings by some on their website are not validated reviews. I can't imagine how anyone could give a 5 star review. This is a crooked organization and probably run by the mafia.
This review is for the Northridge, California facility on Shirley Avenue. I have been here for a year-and-a-half. In that time they have increased me twice to almost $50 more than I signed up for. Neither the contract/nor the employees ever alluded to the fact that this would happen. They did bait and switch in the first six months. To make matters worse my unit was without lights for a week and the manager is unwilling to credit me for the limited access I had to the unit during this time. I called the district manager who could not even be bothered to call me back. This company doesn't care about customers. Just money.
Was lied to about a 55.00 a month Labor Day 2018 special. Told rent could not increase more than 5 dollars a year. Was NEVER charged 55.00 but 79.00 a month from beginning. Feb 2019 rent DOUBLED to 100.00 a month. Kinda freaky to discover I am the 666 complaint and have discovered several class action lawsuits against Public Storage. This is exactly how extreme left wing socialists like AOC get into power to kick Amazon out of NYC.
I've used Public Storage several times in the past several years. 1st, they upsell you. You have to buy their lock which is about $15. Ok, whatever. Oh and if your storage unit has two doors, yes, you are paying for two locks. Always ask if they have a unit with only one door because they will try to rent you out that unit. Also they will keep trying to pressure you to buy any and all accessories they have. Luckily, I'm good with saying no and shopping around.
But that's not the real problem. In my contract it states that I must give at least a 3 day notice that I was vacating my unit. I gave them a month's notice via my account online. I told them I was moving out on the 1st of the month. I go to close out of my account and they still requested a bill for the full amount. Now in my past experiences, I have vacated the unit at various times of the month and have been refunded for any unused portion of the month. Now they don't. I have to pay the rent for the whole month even though it's in their system that I am moved out. I don't mind paying the balance if I am being refunded for the unused portion of the month. So what's the point in even putting in a 3 day notice. You should tell customers to be out by the end of the month. I was a long time customer of Public Storage and will never use their services again. I recommend you to never go with them.
It was easy to book the storage space (12' X 30') online. The move-in process was great. The folks working at the local store have been great. The issue is with their contract and pricing policy. If you read the fine print of the contract they can increase your rent at any time with 30 days notice, no justification and no cap to the increase. I have been in the unit for 7 months and have received several rent increases already. The local manager and regional manager blame it on the automated system which is set to increase the rent when the market rents go up due to supply and demand.
This is a lie as the market rate for my same size unit at the same location has steadily decreased since I moved in and is currently over $100 less than the rate they want to increase my rent to. When I have called the local manager and regional manager they have said there is nothing they can do, but then have agreed to hold the rent steady with no increases, always with the threat that the rate will go up. The time invested in calling and following up to keep the rent from increasing is crazy as it always takes several calls. I would recommend looking elsewhere for storage and read the contract.
Public Storage expert review by Janine Sarna-Jones
Public Storage is a global self-storage provider offering facilities in the United States and Europe. Along with self-storage they can accommodate business storage needs and vehicle storage needs.
Unit sizes: Public Storage offers unit sizes ranging from 5 feet by 5 feet to 10 feet by 25 feet. The smallest unit can hold the contents of a small room or a large closet, while the largest unit can hold the contents of a 250-square foot business space or up to six rooms. Vehicle storage spaces range from uncovered to enclosed for cars and large spaces for RVs and boats.
Moving supplies: If you are in need of moving and packing supplies, Public Storage offers boxes, packing supplies, tape and specific moving kits for purchase. They provide free shipping on orders of $75 or more.
Business storage: Public Storage offers various businesses tips and ways to use storage to make operations more convenient. Real estate, office, construction and retail businesses have easy access to units for daily or seasonal needs.
Discounts: Consumers can go online for discounts and specials such as $1 first month rent on selected units for new customers and 15 percent off monthly rent.
Service areas: Thanks to the acquisition of Shurgard Self-Storage, Public Storage has self-storage facilities in the United States and Europe. Consumers should check the interactive map online to determine their nearest location.
Best for: Consumers with personal or business self-storage needs, both domestic and abroad.
Public Storage Company Information
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- Public Storage