Public Storage

I was treated very professional by Cici and Kenya at public storage in Houston, TX. They are great. I was behind on my bill but they didn't stop until my situation was rectified. I told them what was happening to me and my friend at the time. They figured out a way that I would have never thought of.

Either I or my spouse-go in person to pay our storage bill each month. Marlena is always friendly and happy to help and I appreciate how she keeps the facility clean. We have rented a storage spot here for years and Marlena is wonderful!

Melissa at the Ingram Rd location in San Antonio was cheerful and professional. Thank you for taking the time to see my concerns through the end. I appreciate Melissa's wanting to help me. Please give Melissa a raise!

In 2015, in a bind, I signed a contract with Public Storage with the $1 down for the first month. Although I was not impressed with no climate controlled (gets hot/has pests) and the addition of paying insurance monthly for the unit. To be fair, up to this point my items were safe. Had autopay, no issues and today I’m paying, for the exact same unit, $265 per month!? I think prices even increased during the pandemic. Need larger space for Nana's stuff; decided to move to climate controlled facility on the 13th and Public Storage will not prorate the remainder of the month. Reverts back to that contract! They need regulation! It’s preposterous!! Where’s the customer service? I’d give them the TIP of the 1st STAR if I could.

I rented from a wonderful storage facility (controlled climate) over a year ago. The facility was run by a lovely couple who lived on site and kept the entire storage bldg in immaculate condition. They were wonderful! That is until three months ago when Public Storage bought them out. Since that time the place has become dirty, the elevators have stopped working (I'm on the 3rd floor) and customer service is all lip service. And here it is, three months later, no working elevator, doors wide open so you wonder about the climate controlled conditions and they decide to raise rents! (Public Storage in Arnold, MD). No kidding..this is pathetic and I have NO idea how I'm going to get my stored items moved off of the 3rd floor with no working elevator (not working for the past 3 weeks). So the maintenance goes downhill immediately and they raise rents.

Minnesota Account #**. Illegal demand to vacate. Due to my inability to pay cash, in good faith, offered cryptocurrency in Ethereum. Public Storage did not accept. From the day of the offer, the currency is worth 4 times the amount. I made a promise to pay. They dominated by explaining they would begin auctioning by the 5th of March. Without notification, there was an illegal penetration into my locker on the 3rd of March.

I just found out today that my storage unit rent increased!! Went from $37 to $74, with less than a 30 day notice!!! I got an email today saying I can pay my July bill and scrolled down to see that it showed $74!!! I thought they had to give you at least a 30 day notice!! Not 3 weeks.

I arrived later than I wanted but within enough time. But there were zero carts, I had to carry things out by hand one by one. That took time. Then the elevators shut down on me at 9pm and still had a couple loads (or about 1/3 a cart if they had one). Hit the emergency call button on the elevator, they for me out, but my storage things were in the hall the floor above and everything open and lock on the floor. I had just moved the contents of my two bedroom penthouse there into their largest unit. Elevator lady did not have a means to contact public storage and I spent 40 mins trying to find an emergency number. A facility in an industrial park where you have valuables about you and no emergency contact info. The system does not warn you you're about to get locked out (or in), it just happens.

Extremely unprofessional and do not take care of their customers. They deserve less than a rating of a one. The district manager is even very rude and inconsiderate!! There is a motion light out in the tunnel where my unit is and has been a fix ticket in for now over 3 months, but still had NOT done one thing about it!! Also hung up on me when I had to address the issue again, very unprofessional!! I pay $90 a month to have NO light in the tunnel where my unit is, so pathetic. They don’t care about their customers at all!! Don’t go here!!

I have two units and was paying them on time and in the full amount for quite some time - maybe about a year. I ran into some problems and I am paying the storage fees each month though now it is late. I am now having to use my social security to make the payment and I don't get that deposit until the second Wednesday of the month. Since it's due on the 1st, and even with a short grace period, I'm always late. Their late fees are very high ($44.00 on one, $54.00 on another one). I can't pay next month's rent from this month's SS as I can't get that far ahead.