Public Storage

I just wanted to let everyone know that Heidi at the Public Storage on McCausland went above and beyond when helping me trying to decide the right size unit to rent. She was so helpful showing me multiple units so I could compare sizes.

I was questioning Kelvin, about my account, and why the rate changes, typical grumpy old man complaints, but he made me feel so at ease and handled it like a real pro, Public Storage don't lose this young person, encourage him, he is worth the time and effort, 10 stars to KELVIN. Thanks my new friend. Be yourself.

I called today asking was my account in good standing and Ms. ** told me that it was. Then I was told by Ms. ** that she was going to lower my account back to what it was for the next 6 months, omg how awesome even though I didn't ask her to. I was so thankful for what she just did for me. I really do appreciate her because everything that is needed these days are going up in price and it means a lot to me that she just lowered one of my many bills. I love this location because I have never had any issues with anyone here since I had storage in 2016.

I don't know where to start! This place is amazing, super convenient to be able to haul your stuff in and out all day with great customer service. I am new to this storage thing, but man It's super close to my house and better than storing my belongings at my place! One of the employees there, her name is Angelica. She is a great help if I had any questions or needed any assistance with anything. She's always there making sure everything under control at Public storage picking up trash and things left behind from recent renters.

Ms. ** is great! 5 stars I definitely recommend the popular location.. She was very knowledgeable… Location was very clean and great customer service. Lots of adequate parking spots and very well lit at night.

I have a 78 year old friend who has been renting a 10X30 storage space at one of their facilities since the 1980s in Portland Oregon. I have the receipts to show Her rates have increased over the years to where she is paying more than $700 month. I inquired about an identical space at this location and was quoted a labor day special of 167/month. My friend is still working and trying to find a way to retire. I feel they prey upon people by increasing rates far beyond fair market value. We need government regulation of these businesses.

They have taken customer service out of the equation. The locations that do have a person working there, the employees don't speak even when you are speaking to them. They have made their site office resemble a prison size booth, where you have to stand and speak to a person who is at their home through a very irritating video monitor on the wall and positioned so that you are uncomfortable viewing the monitor and bending to see or key in your information. I had to kneel down with my medical boot on one foot and my leg devise on another to speak to someone through a video and see what I was keying in as if I am in a a prison cell or something. I went to pay my bill today only to find out that they have gone up $60 on each of my units without notice, that's $120 and I haven't been there a year.

We began renting our space, a 10 x 20. At first, when we signed the contract it was $58.00 a month. They raised the prices over three years, we never complained or did anything but paid our storage fees every month, which ended up being $138.00 a month. We had a financial strain, and missed 1 payment, after over 3 years.

You cannot pay using the app. They keep trying to take more money out of me because a problem with an app. If I knew there was going to be so many issues with this place I WOULD'VE kept my other unit at Blue Sky Storage. Please do yourself a favor and don’t rent from Public Storage

Don’t do it. They raise prices whenever they want. They never answer your questions and their phone never works, you always get a voicemail. It’s pretty ridiculous! My unit raised $82. If that is not price gouging I’m not sure what is. Went from $220 to $302…. Robbery!