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I relocated my storage from Wisconsin, I was paying $90 for a 10x20 unit for which they never raised my rates. I am now at the Public Storage at 2620 W Lake St in Hanover Park, Illinois. Yes, I relocated there based on the price of course, who doesn’t go for price. I started there Oct of 2017 paying $57 and by February 2018 they already have increased my rate by $18. I’m now paying $75 for a 5x10 unit. When I asked they said they sent me notification in the mail of the increase. I never received it. I think that’s a little high of a rate hike after only 5 months and I’m on autopay so I’m never late. Do your research before renting with this business.
I enter into a contract with Public Storage in Huntsville Alabama on 05/01/2011. The contract stated the first month contract rental was $1.00 and then $75 per month. Payment was to be paid on the 1st of each month but late fees will be asset after the 10th. Well on 5/7/2011, I paid $80.48 for the lease for the month of June 2011. Which place my account a month ahead then I paid the month of July 2011 in June. From that point on my bank had always automatically made payment by 8 - 10 of each month to ensure my payments were always ahead. Each year when there was an increase I would have my bank adjust the payment by increasing the level for the month it was due.
Well, several years Public Storage and I a disagreement as to my payment. Several time Public Storage lose my payments even when they received it, my payments were not credit to my account. I had to file several complaints with the Better Business and provide proof as to my payments. Each time Public Storage promised to correct my account but they failed correct it as they promised. Well, Public Storage in 2015 terminated my code to enter the property. They made the claimed that I failed to pay anything for Dec 2015 which was a lie. I provide proof because of filing a complaint with the BBB. Yet Public Storage did not care. I continue to my payments because of the fact of the property in storage like family heirloom, wife seasonal medical uniforms, very expensive bedding (New), Asian rug, 4 Televisions, X-mas items, dresser mirror, winter clothing, very expensive one of a kind Asian art and etc.
Public Storage and continued to disagree to this date and my bank continued to send my payments. My bank send my payment on 05/01/2017 which was for July 2017 but Public Storage filed a lien on my property even after I file another complaint again to BBB which again went to their corporate accounting office who responded that I was 2-months ahead but the Public Storage where I did business with were responsible as what will be done. Well, my local Public Storage sold all of my property for just over $630 and claimed that they charge $125 for recover fee out of the $630.The total amount of loss of what they did was $25000.00 plus preventing my wife and I from moving any of our property back in 2015 to the present. They charged late fees when my account was and had always been 2-months ahead. Illegally filing a lien so they can sell my property when they know I was 2-months ahead after I filed a complaint with the BBB. Selling off my property when the payment for May 2017 was for July 2017, thus Public Storage stole funds, so they can sell my property to rent my storage unit again.
My case deals with: Breach of contract, loss of payments, deny of service due to company loss payment, broke promise to correct account when company realized they misplaced of payment, wrongful filed lien against personal property because company accounting error with they did correct, adding late fees because they failed to correct account due to accounting error, personal property sold by company, continued to send payments but company refused to provide service even after providing that I was 2-months ahead. Filed a complaint with the BBB over several years related loss payments. Corporate accounting admitted that I was 2-months ahead but, yet nothing was done to correct my account. Company stole payments without providing service due to their accounting error. Total value of property was $20000. Company sold everything for little more than $625 and even keep all money.
RUN RUN RUN... I've been with them 4 months and they are increasing my rent by $20. My bill was due on the 1st of March. As I'm writing this on the 2nd of March I'm unable to get into the storage. You will regret doing business with this company I promise and the office Manager a mean tired **. She definitely hates her job so she takes it out on the customers. Abrupt, inconsiderate and lie... Whatever you do, don't... You're better off selling your stuff.
Public Storage is a rip-off. I signed a contract with them not even 6 months ago and the price of my unit has gone up by 30%. When my husband and I were doing our research on storage units, of course, pricing was a major factor along with the location. By this drastic increase, this is causing us to relocate and of course, spend more money. I believe everyone should know what they are getting into by other people experience meaning bad or good. Just wanted to warn everyone before signing.
I've used Public Storage in the past and found them to go downhill all the time. My last experience is with one in Tucson, AZ, on Houghton Blvd. Not only is the place dirty, doors do not work properly and to move in and out is an inconvenience. I attempted to move out one day and it took me 1 hour to move 13 boxes due to door problems, no carts around and had to park far away. The doors don't have any way to stay open even for 2 minutes by themselves. I had to make several trips day after day to move out and therefor I had to pay a whole month extra. The people there are always rude. I will never use them again.
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NASHUA, NH EXT 8 FACILITY: Place is always breaking down! Mainly the heating and air conditioning. Bldg unsecured because of gate being broken and not fixed for year now and they have the gall to keep raising the rent. Managers uncaring and very belligerent when I ask when the problems will be repaired. Place hardly ever cleaned. Trash piled up in bathrooms as those managers sit in their air-conditioned office. We had one hot tempered manager kicked out. Definitely use another storage facility.
My rent increased 25% after 5 months! When I inquired, I was told they have no policy on how much, how often or when they increase rent! UNPROFESSIONAL. After I signed the rental agreement I realized that the gate was broken. I was told it had been broken for months. I then found out that the rear door was literally off of the hinges and left open for any animal or person to enter. This was an unsafe environment for personal belongings as well as my person. I asked for a manager's name/number, but there was no answer and NO ONE RETURNED MY CALLS! Finally after 4 months they repaired the broken door and gate and NOW THEY ARE INCREASING MY RENT BY 25%! OUTRAGEOUS!
I've had the storage unit 4 months and they are raising my rate from $171 to $196 with 30 days notice. Yes, I know it's within their right, but $25 seems very excessive. I'm out of the country so there is nothing I can do but pay. I wish there were a discount for long term storage.
Strongly recommend that potential storage unit renters NOT use the Webster, TX, Public Storage facility located off of highway 3. I rented a unit for my daughter for 9 months (May 17 - Jan 18). My daughter used the unit when she moved away to complete two internships. She did not remain in the Webster - Houston area while her things were in storage. When I went to vacate the unit I noticed that the door was falling apart and that there was a large gap between the top of the door and the ceiling of the unit (pics attached). I brought the deficiencies to the Public Storage employee's attention and asked to speak with the district manager. The district manager, Ms. Sonja **, refused to speak with me.
I emailed my complaint with pics to the DM, asking for some remuneration given that I paid full price for a dilapidated unit. The DM never replied to my email, but called several weeks later after I called the unit employee multiple times. The DM thanked me for letting her know of the problem, but said she "would not" give me any rebate of the over $550 I paid for a sub-standard unit. My daughter called the Senior District Manager, Ms. Stephanie **, several times and only able to leave a voicemail. The SDM has NEVER returned my daughter's calls. Poor management, poor service, sub-standard product. Pay a little extra and go somewhere else.
I rented a small unit at the Public Storage located at 5342 E. Mockingbird Lane in Dallas, TX. The young woman behind the counter told me that insurance was required. This significantly pushed up the rate of the unit. She didn't mention to me that I could have bought my own. I found that out many months later. The price Public Storage was charging for the insurance was far higher than what I could have purchased elsewhere. So I dropped the insurance after I found this out by going into my account and opting out of the coverage.
A few days after I opted out of the coverage I received a letter from Public Storage notifying me of a rate increase up to the amount I was paying WITH the insurance. So they simply decided to push up the rate to keep the extra profit coming in. So I've decided to end the unit and make space in my home for my storage items. This is ridiculous. From the lies they initially told me to get me to opt into their sky high insurance coverage to the sleazy move of suddenly hiking my storage rate when I opted out. I will never do business with Public Storage again.
My belongings have been stolen out of my storage unit by the employees. My high school diploma, college degree, foreign currency, business portfolio, passport, birth certificate, photo album (have no idea why they would want that), painting, bar-b-q grill, a box of dvds and cds, clothing iron, winter comforter, canopy and exclusive playing cards. This is just what I noticed. There's no telling what else they took.
First Class service in matters of Public Storage Facility questions and assistance was provided today by two superb individuals, Ms. ** and Mr. ** (a.k.a."Sal"). I have very rarely encountered such outstanding concern, immediate response, and professionalism. A very hearty "Bravo!" to Supervisors Sal and Allison!
I started renting from PS in 2012. My unit is a 10x29 and I started at $350 a month. Since that time it has soared to $510 a month. There are months when I cannot afford to pay and it goes past the 10 day grace and they add $76.50 late fee and I end up paying almost $600 just for storage! One month I paid on the 31st 3 minutes after 5 pm and they still cut my lock and put a lien on my unit with an auction date. I had 10 days to come up with $1200 so they didn't auction off all my belongings. I highly recommend you go to a smaller storage company that isn't run with rude, uncaring staff.
I rented a unit. In June 2016 there was a promotion which they failed to honor. It didn't seem like a big deal. They told me I had the 1st thru the 15th to cancel my unit so they wouldn't charge me a fee. In August they change the policy to the 1st. January comes. I pick up my stuff on the 4th I let them know that I no longer need the unit and they tell me I have to pay for January's balance. I wasn't notify of the new policy. They also told me I need to pay a late fee. Why am I paying a late fee for when I have already cleared my unit?! I contacted the corporate and district manager and nothing is being done about this. I have never had any issues with a storage before. This people don't care about their customers. I hope they run out of business.
First there was a leak in our storage, then in the last months they increased their fees. Our storage went from $269.94 to $302.04. We went to remove the remaining of our stuff on the 6 of the month and they said that they were not honoring the “prorated” fees any longer! We had this storage for a year and a half with a perfect payment history. Our payments were withdrawn from our bank every 2nd of each month. We spoke to one regional manager who said “I don’t know why they gave you my number. I’m on personal leave!” He gave us someone else’s number, who finally contacted us after leaving a few messages to tell us that the “proration” was a “courtesy” and that their Corporate office had in the last few months removed that!!
NO. THIS IS NOT A COURTESY, THIS IS PEOPLE’S MONEY!! And although my husband explained that we were never notified and should be granted a prorated reimbursement, they insisted that they couldn’t do anything because the decision came from “higher up” - I hope this company losses a lot of their business and clientele for their extremely high fees and unprofessional way of conducting business, not to mention taking customer’s money. Raul ** District Mgr at the Pembroke Pines, Florida office, NEVER RETURNED MY CALL. Our storage location, Hialeah, Florida.
This week, several units in the Wilshire Blvd facility in Santa Monica were broken into on the 5th floor of the 5-floor building. Public Storage took several days to notify us that our unit “may have been broken into” as they put it. Upon arrival, we found that someone had taken a crowbar or other powerful tool and ripped the siding off of the door entirely, breaking the lock in the process. 10 full-size electric guitars in hard cases were removed from the property without anyone noticing. Total loss, approximately $100,000-$150,000. When police were called to file a report, the employees (** and another woman) were completely uncooperative and refused to give officers a straight answer about anything that had occurred. When confronted about their noncompliance by me, they became condescending and defensive.
TOTAL LACK OF SECURITY. In hindsight, the complete lack of video cameras and obvious vagrants living in the building should have been major red flags. VAGRANTS LIVE IN THIS BUILDING. Several people have been observed living in units and reported to staff without anything changing. Obvious ** grows going on in upper-level units. The smell is overpowering immediately upon exiting the elevator on certain floors. ** is great, but the type of people who grow it in storage units will CLEARLY attract other sketchy criminal elements. I can’t say enough about how awful the facility and staff at 3010 Wilshire Blvd in Santa Monica are. I will forever caution people to stay away from Public Storage.
I've opened an account with them in August 2017. About a month after received a notice limiting the access times to the facility aggressively (Current access times are 9:30AM and 6PM). For 4 months no load in load out carts were available. After that new ones came in which were kept locked and you could check out with turning your ID in. I received a notice from them in the mail stating the day the account turns 6 months old a rate increase of 30%+. Immediately reached out to the store manager and was told that we can increase the price to any amount we want as long as we send a notice to you. Simply a bad business!
I rented a unit in Brick NJ at the Burnt Tavern Location Sept 1 2017. After 4 months I got a notice that my rent was going from 215 a month to 280 a month plus tax. That is a 70 a month increase when reaching out to the district manager and calling corporate. I was told it was probably a computer glitch but I will have to pay the increase!!! Whoever heard of such a thing. I am reading all the other reviews and find that a lot of people are saying the same thing. I'm not sure how they are getting away with this but I am going to make sure it is my mission to put a stop to this ripping people off!
Personnel at the 5016 E. Ben White location - The onsite manager ** on Sunday afternoon asked us to come into the office. She was very rude. People expect for managers and/or personnel to be friendly, courteous and respectful. We would be making a complaint and her attitude was go right ahead as if there was no worries about losing her job. You would think with a corporation you would expect a certain etiquette for customer service. With bad attitudes, people need to be reprimanded and/or fired.
This review is for both the national brand of Public Storage and their facility in Holly Springs, NC. We lived in the metro Raleigh area over a year ago and upon moving to Florida, we stored many of our personal belongings in a mom-and-pop storage complex. Everything was great: the rate was great, we could pay our bill online, and the customer service was always great. Then, we were all notified that they were being bought out by Public Storage. Everything has gone downhill since then.
We were given no welcome message, no instructions, no additional info from Public Storage. One month after the unit was taken over by Public Storage, we were visiting family in SC and made the journey back to Holly Springs, NC to get a couple of things out of the unit and pay for that month's rent in person since Public Storage had given us 0 methods to do so remotely. We attempted to make an account online prior to our visit, and we could make an account on their site, but it was not tied to our account number as we later found out. We attempted to make a payment after making an account, and it took our payment and gave me a payment confirmation #.
At the office, they looked in their systems and did not see a payment made on our unit, and we had received a late fee. They asked us to provide proof of payment to Public Storage, and I gave them the confirmation number. They said they wouldn't accept the confirmation number, they wanted a copy of my bank statement. The Public Storage website refunded our payment because /they/ had not yet added my unit to their database, and I received a late fee because of it. I showed them the time stamp on the email along with the confirmation number, but were unrelenting to their error and forced me to pay for the month plus a late fee.
Once we were finally able to pay, we're advised that we have to sign a new lease agreement, and while doing so, there were fellow customers calling in to ask how to pay, to which the staff on duty began informing the other renters that they'd have to /come in/ and sign a new lease agreement before they'd take a payment, and they /would not/ mail the lease agreement. Whew. Good thing I happened to be 600 miles away from home at the time and decided to go in, because we were given absolutely no forewarning about having to go in to sign a new lease agreement, we were given no instructions on how, when, where, or how much. Nothing.
The staff behind the counter told us that they couldn't assign us our own code at the time, so we have /never/, after being with Public Storage for many months, been given our own gate code to access our unit. The staff behind the counter gave us a temporary code to get in that would be disabled at the end of the day. So, if we had the opportunity to access our storage unit in the future, we'd only be able to do so during business hours and after going in to essentially ask permission. Remember the website payment issue I mentioned earlier? That has taken months to rectify between calls to corporate and the local office. The local office usually doesn't answer their phones, and prefers to leave their automated answering service to refer you back to the national hotline. I was lucky to get that fixed - except it never actually was fixed.
I am not tech incompetent. I am a certified computer technician, and I have never had so many issues with a merchant service. Server outages, authentication errors, I honestly don't understand how they can afford to let their site run with so much downtime. I /still/ have issues making payments online. This month, though, is the straw that broke the camel's back. This is the point where I come up with the $600+ I will need to go across multiple states just to get my stuff back. I will happily pay (what is now) 5 months worth of rent with Public Storage to other companies to take the responsibility of watching over my belongings out of the hands of reckless management. When got our unit, it was $75/mo. for a 5x15 unit. 2 or 3 months after Public Storage took over, it went up to $90/mo., and the late fee was increased.
As of the new year, they are raising it again to just under $110/mo. for the same unit, making it the most expensive per square foot in the area. A nearly 50% increase in rent in under one year. That is /absurd/. Difficulty paying online, in addition to the rush of the holidays, new year, starting university, and starting a new job, I unintentionally lapsed on paying December's rent. My bad. I'll pay it with the next paycheck... Except by the end of December, they've *already sent me a piece of certified mail that they want to sell my stuff*. Not even one month overdue, and they will push to sell your belongings for extra profit. No mom-and-pop place will do that. No other storage complex that I've done business with (which I've been using storage units regularly for the past 5 years) has this sort of aggressive policy. Other companies are willing to listen.
Other companies are willing to work with you. Nobody rubs their ability to hold your items at hostage in your face as well as Public Storage. No more. Public Storage has dropped the ball every step of the way, has made the forced experience of being their customer regrettable, and has been entirely careless in the handling of literally every issue I have brought to their attention. We have paid emotionally and financially for their mistakes, and Public Storage - on both the national and local levels have been unapologetic and unsympathetic, save for the canned, insincere response you could expect from this level of carelessness. Avoid at all costs. If they happen to buy out the mom and pop business you store with, vacate immediately. I would not recommend Public Storage's business to anyone under any circumstances.
They are ripping off people like crazy. They do not supposed to increase more than $5.00 to 12.00 by the end of the one year even if it is month to month, they are charging from 30.00 to 50.00 as they please at any given time... this lady "Dianne" customer- supervisor she say that they can increase as they please after me complaining for the increase [but not. They can not]. "I told her that this is not an apartment where you actually live in (in that case It is understandable)"... These are rental space with nothing special nor upgrading to the units. CRAZYYY!!! People need to complain to BBB (703) 276-0100. They are forcing rental INS. which is not mandatory in Florida. Also when they run out of specific special/size that it is when they are going up ASAP, and they just send you a paper, not a phone call, nor certified letter, nor email... That is incorrect and against the law in most USA states.
I'm going to look for a lawyer that may help out with this swindle, since they are doing this to many, many, many people. When I went to their office the "new lady" (constantly changing staff) did not knew me, so I ask her rental info. and when I asked for breakdown of the charges, was different to what they are doing nowadays, once you have your belongings there... This guy that came right after me he said they done the same thing to him and he has 3 spaces and increasing a charge of $50.00 per each, I told him in front of the lady that need to do something because that is not right, he thought that it is nothing that he can do because the company main office/corp office they are doing the run around with his complaint, saying that that it is or else!!!
What they are doing provoking people to take things out so they can go to the high prices because they have a new demand for some particular units at some/any given time, that is misrepresentation (real estate/business) in their dealing with customers, I'm going to get legal aids assistance/info. of what can be done and also BBB... So do something with these big fish fraudulent actions. :( :( :(
FULLY RESOLVED AND REFUNDED-After submitting the review I received a personal call from a District Manager in the Tampa Bay Area named David.
He took the time to have my account in front of him and listen to exactly what transpired with my account.
David refunded all late fees, pay by phone fees, lien fees and set me up on recur billing to avoid this in the future.
I was very impressed with his attitude and he will be further investigating why his customer service team was not helpful to me to begin with.
When renting space with Public Storage I provided my card number for recurring billing and it was not used. This created a bad problem of a past due balance, late fee and lien fee. They would not help me with this issue and gave me no recourse. They did not register my email address for online payment. They charged $10 for payment by phone. They took $100 more off of my card on the payment by phone than I requested to pay. The customer service agent was joking around while I was asking to be reimbursed and kept asking what my question was. I explained the situation and what I needed refunded. He continued to jokingly ask me what my question was. It was not funny and he said he could not help me with any of the requested moneys to be refunded.
Our experiences with Public Storage have been terrible overall. We need a drive up unit with a larger than typical door. Most storage companies all have standard 8 foot doors so we're left with very few options, one of which is Public Storage. At first they seem great. We rented during a "special" when they were advertising 1/2 the regular rental rate FOR THE LIFE OF THE RENTAL. Wow, right? We were excited and decided to get in there right away. We were told that the cost of the unit was regularly $428 so we contracted at $214 monthly which is a lot for us, but certainly better than paying full price. We signed our contract in May around Labor Day. Our first payment would be taken out (automatically) on June 1st. We went to our unit toward the end of May and found one of those Public Storage "naughty" locks on our unit. We knew that our payment was on an auto pay PLUS it wasn't even due yet, so how could we be late?
We came back later in the day to see what had happened and didn't even get so much as an "I'm sorry" from Kia the property manager. She basically shrugged and said it must have been put on there accidentally. Of course it was, but at least tell us you're sorry it happened. Nope. So everything goes smoothly. Moving forward, our payments go out automatically, we don't find any extra locks on our unit but at the beginning of November we get a little postcard in the mail saying that our rate is increasing from the promised $214 to $259! What? We've only been there 6 months and what happened to my special rate? When we asked Kia if there was anything she could do about the rate increase she told us to call Corporate and gave us a phone number. That phone number was essentially a huge loop that wouldn't allow you to speak to anyone other than your property manager and she'd already told me she wasn't going to do anything about it.
When I finally did get in touch with them (I looked another number up online) they told me that rate increase reductions were handled at the local level and they gave me the number for the district manager Jeanie or something like that. I called and left her a message - no response. My fiancé called and left a message for the Regional Manager Bobby but we got a call from the senior district manager instead. His name was Mike and HE told me that rate increase reductions were handled by Corporate. Hmmmm. Someone wasn't telling me the truth. I decided to try to reach Jeanie one more time after speaking to the assistant manager, but apparently Jeanie didn't want to talk to me because she had the same assistant manager call me back and tell me that I was out of luck.
What I did find out though is that someone new, coming in off the street and wanting to rent my unit would be paying $308. That's significantly lower than the original $428 I was quoted when I got my "1/2 off special price". Is it fair for them to bump the rate up by more than $100 per month just to make the 1/2 off price sound like you're getting a deal? What a crock of crap. Now I'm stuck looking for another storage facility who won't raise my rates every 6 months or flat out lie to me. These people don't care about loyalty at all. They only worship the almighty buck.
I am very upset and disappointed that the price was raised up. I am currently living with family's, have no place of my own, my income is not going up and I fell behind. Now they want to auction off my things next month. This is all I have and own. They are a rip off and prey on underprivileged folks. They won't even work with you. I fell behind after they went up on storage. They need to shut the Shannon drive one down. Professional liars. Whoever written those reviews are a lie or just their friend or family.
They wheel you in $1 payment after that is expensive! Three days after paying my bill I removed all my items out of Public Storage. I expected a portion of my money back, no luck with that! I recommend that you use another storage place.
Byron **, District Manager, for Public Storage and Public Storage have engaged in a campaign of harassment, against me. It is also racially motivated. I am taking them to court, over the lack of services and the discrimination in their services, after paying for their services. Which I did not get from Public Storage. After renting a locker from Public Storage and after spending a lot of my money with this company, only to find that its racist employees, such as the District Manager, Byron **, (Ontario, Canada) has also decided that he can take certain liberties with me.
He had the onsite manager, Faried ** and other staff, turn on the alarm whenever they see me enter the property. Then Byron **, also had the lights in front of my locker and behind it, as well as the lights at the side corners, turned off, permanently. If I want to use a portable light, to see inside the locker, he also turned off the electricity on that floor, so I could not use it. He also instructed the staff not to sweep the floor or clean up the garbage, at my locker.
There are mice and a lack of heating at the storage facility. Worst for me is the fact that they've now turned the lights off in front of my locker, so the place is always dark. I can't plug in a portable light to use, because they turned off the electrical outlets on the entire floor of the facility. He tried to set me up using the fire alarm and I caught them red handed, by secretly recording my conversation with the Public Storage customer rep. Then posted it on youtube.
I put my mother's things in storage in February of this year. For the most part the Manager and employees on site are very nice at the McLean, Va location. Where I have the issue is with Public Storages fee increases. They initially give you the intro rate which is fine and the supposed lowest guaranteed monthly rate. Fine as well, however within 4 months of getting ready to pay my monthly rent the fee had gone up $43.00. Huh? When I called the McLean location they referred me to corporate. Oh boy can we say RUDE operator or customer service.
I was told and I quote "it's in your contract. Read it!" Umm okay. I shook off her tone since my things were in storage. I went to pay my monthly bill and noticed today on the 7th I have a late fee of almost $50.00. Huh? I could see if I paid or was behind in payments to my unit but I never have been for one and two. I've paid per looking at past bills my bill between the 5th and 7th and incurred no late fee. Is it me or is it time that Public storage be called out for their hidden fees.
Please Public Storage, take a hint from all these one star ratings that you're greedy, money hungry **. You're worse than a greedy gold digger. Your CEO is worth about 2 billion dollars, while I'm barely making ends meet. I've been with them for ten (10) years, since October of 2007, and they have consistently gone up. I paid them all that I owed them on September 29, 2017 and they even gave me a payment confirmation, just to say days later that the payment didn't go through. Now there's a $123 dollar late fee, (literally, 123 dollars), plus an extra $350 because they're saying they didn't receive payment.
Never mind the fact that I've been a loyal customer paying my high ** bill every single month for the past ten years. Oh, and if I don't come up with $470 dollars by the 25th, it'll go into auction. I'ma pay that, and switch to another storage company, something I should've done a long time ago. You just lost a loyal customer, and I'd advise anyone looking at public storage to STAY AWAY!!!
Public Storage in Dallas on Preston and Frankford sold my personal things out of ** without any contact that they were going to do this. Brett ** emailed me in July that my payment was late and I paid it. On Sept 27th he sold my stuff with no contact. Help! How do I get my things back? Especially my daughter's scrapbooks, birth certificate, etc?
My wife and I rented a storage unit through Public Storage. We went there on July 4, 2017 to put some items in our unit. When we got there we realized that all of items were covered in black mold, and as we further investigated, we realized there was a puddle on the top of one of our totes approximately 6-7 feet high, stacked. Items had drip marks, and a tremendous puddle of water on the floor. We got the manager to come in and look at what we were seeing, and took enough pictures to prove everything. We filed an insurance claim with the company you're required to take insurance out from when you sign the contract. We ended up getting the maximum from our insurance policy, which was only $3,000. We estimated that we lost $10-$12,000 worth of belongings that we'll have to replace, and $3,000 is not enough to replace it all.
The icing on the cake here, is that since we still needed a unit, Public Storage moved us into a smaller unit, and charged us the same price!! Public Storage and the representative they gave us to be the middleman between us and corporate, has been nothing but useless throughout the process. He won't return calls, and doesn't do anything he promises to do. For Public Storage to hold no accountability for their faulty unit, is completely unprofessional and unacceptable. For us to replace all our items lost, is going to cost us well more than the $3,000 we got from the insurance. We don't expect to get everything back, but we do believe that we should be reimbursed a portion of what was lost, as well as an apology for all the hardship this has caused.
Public Storage expert review by ConsumerAffairs
Public Storage is a global self-storage provider offering facilities in the United States and Europe. Along with self-storage they can accommodate business storage needs and vehicle storage needs.
Unit sizes: Public Storage offers unit sizes ranging from 5 feet by 5 feet to 10 feet by 25 feet. The smallest unit can hold the contents of a small room or a large closet, while the largest unit can hold the contents of a 250-square foot business space or up to six rooms. Vehicle storage spaces range from uncovered to enclosed for cars and large spaces for RVs and boats.
Moving supplies: If you are in need of moving and packing supplies, Public Storage offers boxes, packing supplies, tape and specific moving kits for purchase. They provide free shipping on orders of $75 or more.
Business storage: Public Storage offers various businesses tips and ways to use storage to make operations more convenient. Real estate, office, construction and retail businesses have easy access to units for daily or seasonal needs.
Discounts: Consumers can go online for discounts and specials such as $1 first month rent on selected units for new customers and 15 percent off monthly rent.
Service areas: Thanks to the acquisition of Shurgard Self-Storage, Public Storage has self-storage facilities in the United States and Europe. Consumers should check the interactive map online to determine their nearest location.
Best for: Consumers with personal or business self-storage needs, both domestic and abroad.
Public Storage Company Information
- Company Name:
- Public Storage