Public Storage

There are some pros and cons with Public Storage. If you know for sure that you are only going to need them for six months or less then they are ok, but not a place I would recommend for long term storage. I make this comment not just because they raise their rates every year, but find the company dangerous in the sense that they are erratic, and any dispute or confrontation is sufficient to motivate them to kick you out and cancel your contract.

6 months in they raised fees by $43 per month. I moved my vehicle into a storage unit in September at the Ann Arbor facility and they raised the rent $43 per month in January. I will never use them again, if you are looking to store somewhere, go somewhere else. I wish I would have read their reviews.

Rented 2 lockers starting September 2019. At the end of December they raised the rates 25%. I had prepaid for January 2020, but when they did this I decided to vacate 1 prepaid locker before the end of December 2019. I vacated and lived up to the lease and cleaned the locker out. PS was supposed to issue me a refund of 123.00 which they claim they did....Here it is Feb. 2, 2020 and still no refund. I called their call center and was treated very rudely. Their call center said I had to call the Tucson supervisor. They gave me a number to call. So I did. No call back. FRAUD ALERT....do not do business with these people. The BBB does not accredit them. Wish I had seen this sooner. I will be shutting down my other garage ASAP.

They are scammers! The day before they auction my unit I talked to Tammy. She told me to make my payment before midnight! I attempted several times and couldn't! Next day I talked to Donna and explained how I couldn't make my payment online. I asked to speak to their dm which she informed me he would be in at 11am. I tried calling several times and no response! They auction my items! I called the next day and Tammy had the nerves to say sometimes it's best to start over! I immediately got furiously mad for her selfish comment!! STAY AWAY! STAY AWAY! STAY! AWAY. STAY AWAY!

Every year they raise rates for old customers, with explanation that "corporate makes these decisions based on availability of units". That's completely false, since they have the same advertised rate on their website now that I got when I first moved in. Now they're trying to raise the prices for 3rd time? Do I really have to get a new unit with new rate just to move to a unit NEXT to mine for the old price? I guess they don't want me to rent with them...

After 6 months of business storage, I was finally able to get a parking space outside. Then my next bill, the dry unit went from 150 per month to 191 per month. I paid the bill thinking it was my “new total” bill for both spots. Got a call today that I didn’t pay my total bill. That was the rate increase for the first unit. And I had a 20 dollar late fee. Whatever. Apparently there is no commitment that is honorable. If they need extra money, they just charge you.

Kim is a GREAT manager, but the Public Storage HQ has serious issues. I have only been storing at this location for about 7 months, never missed a payment. My payment was $63 a month, on 12/26/2019 HQ informed me that it was being raised to $83 a month! WHAT! A $20 increase? In what world is this right? Kim went to work and had it lower to $73 a month. I paid as scheduled, for the month of January on 12/26/2019 online for the full amount $63. Today, I get an email stating I was $10 short and have a $20 late fee! I have all the email, and my payment information and HQ still told me I owe. Now $30 dollars is not a lot of money, but I have issues with thief’s, and HQ is attempting a technical mugging! I had already canceled my space last year! What am I missing?

Please don't even waste your time or your breath. Anyone doing business with this company is surely going to suffer. I reserved a unit and had a phone interview and could not even get an answer to my question about PAST price increases, because of course they "cannot predict the future due to supply and demand changes". Business Location: 9890 Pacific Heights Blvd, San Diego, CA 92121. Also: "I don't even have that information, that is corporate policy." And no, I cannot speak to anyone "at corporate" because "I am the Proprty Manager and I am the only one you can speak to. I don't even know how to reach anyone at corporate." I am so grateful for this website and others like it, that help to save others from becoming victims of greed and deceit.

I canceled my storage unit today, the first day the office was open after I was able to empty it. They told me upon move-out that they do not prorate or do partial refunds, yet I moved in on 7/27/2019 and they had no problem prorating the rent to charge me, even though it was supposedly $1 the first month. All they could tell me at the physical location was "it's month to month and not daily and therefore no refund is given unless you move out before the 1st of the next month for billing." They also do not publish their policies on their website,and do not clarify their refund policies. This is definitely a buyer beware situation and you should thoroughly research before agreeing to any rental terms.

Please stay away.... All the reviews are 100% true!! I had this storage unit for 2 years, my husband was killed 1 1/2 year ago now, the rent was raised 2 times & seriously they charge insurance. I was going through & cleaning everything out... This was my last thing, long story short I finally got to this unit cleaned it out, had a few people picking up things on January 1st, got it all cleaned out (now mind you they were closed). I got a call today telling me I owe $179 for January’s rent & they will not prorate it for 12 hours!! STAY AWAY!!