Public Storage Reviews

I would like to acknowledge a positive experience with my Public Storage facility located in Troy, MI @ 1315 Chicago Rd, first I would like to say that the District Manager ** responded to my issue positively and promptly and I appreciate his quick response. Also I would like to recognize my property manager at this location **, she is very helpful and polite and I appreciate her quick response, knowledge and communication. I am a long term customer and dealing with both of them was a positive experience and I thank them for their efforts on my behalf!

I had a really great experience at Public Storage on Southern Boulevard in the Bronx. I was dealing with an issue with my storage account in Florida — I couldn’t access the payment link they sent, and I was honestly frustrated and stuck. I went into this location for help, and I’m so glad I did. The team there was great, but I especially want to recognize Amazing for going above and beyond. She truly lives up to her name.

I actually had a great experience with public storage on about 197th and division. The property managers were always on site . You just have to call and leave them a message to call you back. They have been great for me !! I still have 1 more storage unit with them. They call and let you know if you put your lock on wrong. I loved my experience with them!!! I don't have to worry about anything. I was worried after reading a few of the reviews, but I had a great experience with them, 1 unit left of mine at t public storage.. I am very grateful that they are watching my things!!!! LOVED my experience with them.

I must say my issues are always solved especially when ** is in the office. She is always calm, polite and have patience. I could go in there ready to complain. Her energy always turns mine around and she does it without trying. Today I went into the office. She was respectfully patient until ** was able to get to me. She updated him on everything even while he was reading the notes which to me made it easier for him. He also took his time. Came up with a solution nicely and with a smile. He’s seems great at his job. First time meeting him and it was an awesome experience. So ** and ** keep up the amazing job. Signed Talisha. Location 8601 EAST 67th TERRACE KCMO 64133.

I rented a storage with Public Storage, I was very displeased when I walked in and my belongings were missing, proceeded to do the necessary thing to find what what had happened to my belongings, after talking with a variety of people with public storage, we had come to an agreement, is when I was connected with Troy **, he worked very hard to settle my case with public storage. Shortly after working with Troy, my case was resolved. I just want to give a huge thank you to Troy for making my stressful situation hassle free. Great job public storage, great work on satisfying another public storage customer.

I called the district manager in Dallas TX, she claims she called and left a message on 5/9. Yes she did call but with today’s technology I did NOT receive a message (don’t you just hate lies). When I asked what I could do other than move DJ corporate said I could just move out. Not good customer service!!!

They are a bunch of crooks. It better off selling your property because they will.

Marina at the Inwood location was very helpful and very persistent with helping me get my belongings moved in without any discrepancies. Very nice and punctual and professional. Thanks for all you do. Keep up the hard work.

The worst ever they are literally stealing your money. So, I got them because they were closest my gf talked me into even though their other location stole a whole quad out of the unit of the other one. I was at yrs ago. So I finally say yes because she was helping me. I paid on time every month for 2 yrs and this time they didn't hit my card right away which it said it did. Money didn't come out. Apparently it was returned which idk why. So I didn't even realize and I go to pay for storage this month and boom it's 145 after I put my 55.00 and 103 payment in the 55 was taken at 1 am then the 103 was taken. So I leave my card open again for 4 days and call to verify that they took it out. It shows up on app it was taken out with date next to it.

This company will rip you off, will offer a good price at first, then increase the rent substantially, 30 40%! Their excuse is that you are renting month to month. That is not explained when signing up, no signage -just to after the fact that that is their policy- I am moving out shortly.. Do not enter an agreement with this deceptive company. Terrible customer service, filthy premises, with broken elevators.