Public Storage

Public Storage

 1.5/5 (50 reviews)

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Overall Rating1.5 out of 5
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Public Storage Reviews

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Page 1 Reviews 0 - 5
Verified Reviewer
Original review: Feb. 4, 2023

I called today asking was my account in good standing and Ms. ** told me that it was. Then I was told by Ms. ** that she was going to lower my account back to what it was for the next 6 months, omg how awesome even though I didn't ask her to. I was so thankful for what she just did for me. I really do appreciate her because everything that is needed these days are going up in price and it means a lot to me that she just lowered one of my many bills. I love this location because I have never had any issues with anyone here since I had storage in 2016.

2 people found this review helpful
Verified Reviewer
Original review: Jan. 28, 2023

I don't know where to start! This place is amazing, super convenient to be able to haul your stuff in and out all day with great customer service. I am new to this storage thing, but man It's super close to my house and better than storing my belongings at my place! One of the employees there, her name is Angelica. She is a great help if I had any questions or needed any assistance with anything. She's always there making sure everything under control at Public storage picking up trash and things left behind from recent renters.

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    Verified Reviewer
    Original review: Sept. 18, 2022

    Every time I come in I'm greeted by Trica. She is wonderful, always so sweet and Listens to my problems. We just love her. I almost moved to a cheaper place but Trica talked me out of it and I stayed. She's the best. Keep her.

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    Verified Reviewer
    Original review: July 6, 2022

    PS - South 44th St, KC, KS. Manager: Kelly As always, Kelly, the manager of the S. 44th St. location in Kansas city, KS., shows us Rockstar property management, exemplary professionalism, and consistent courtesy. I've worked with Kelly for over 3+ yrs at this location, and while much of that time the country was navigating Covid, with skeleton staff, I personally communicated regularly with Kelly; and while she was the only staff-member on-site for easily 1.5+ yrs, I watched her manifest the same level of pinnacled 5 star professionalism, had she had 20 employees. She continues to embrace, uphold, and honor the kind of customer experience principles and leadership acumens, for every guest, acct. holder, or trainee, that many companies and their staff no longer require, nor coach as basic or genuine manners towards customers.

    Today, I was pleased to meet Frankie, a new-hire in training for KC area, who was as delightful, professional, and personable as they come. She's lucky to have the chance to train with Kelly at the S. 44th KCK location, and we wish her the best of luck as she transitions to her downline property. Again, hats off to Kelly (and her team) at the PS South 44th St., KCK location - with a PS facility directly adjacent to where I live, she's the reason I still have the unit at the s. 44th St. location, over a mile away. E

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    Verified Reviewer
    Original review: June 22, 2022

    I was at the store # 25958 in Boynton Beach, Fl where David is normally the manager and helps me out but lately I been help by a wonderful young lady Maquesta ** who has made me feel so reassuring about keeping my storage. I really appreciate her customer service and knowledge of the company! Keep up the great work.

    2 people found this review helpful
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    Verified Reviewer
    Original review: June 3, 2023

    The facility I use is well maintained. However, once they get you in, they will raise your rent 30% plus within the year and then another 30% or more shortly thereafter. They figure the hassle of moving allows them to gouge. You can complain and they may extend the existing rate after the first increase for 6 months. A rip-off to be avoided.

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    Verified Reviewer
    Original review: June 2, 2023

    They charged me for another unit at another location then said they would credit me and didn't. Now my unit is in default and about to be auctioned. I'm a senior and don't have the money to pay again and have only been there one month.

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    Verified Reviewer Verified Buyer
    Original review: May 26, 2023

    I would not suggest this facility. I made a reservation here for my daughter's Toyota Camry to be stored for the summer while she is home from college. I called Public Storage and was told there would be no problem with the car fitting in the 10 x 20 unit. Well, as it turns out the gate to get in is not 10 feet wide. It is only 7.5 feet wide which means we can't get the car in without damaging the side mirrors. We made the reservation based upon this incorrect information - which according to PS allows them to charge us this $29 administration fee. Again, if they had not given us incorrect information, we would not have made the reservation.

    I understand completely that mistakes happen - HOWEVER - I as a customer should not be out $29 for your mistake. I told them that they can pull the call where I was given the wrong information but they refused. I have now had to dispute it with our credit card company and also reached out to Public Storage multiple times via phone and email and frankly, they could care less. I spoke with a man named Brisco today who made no apology and just said he would send it to collections. So, to confirm, they gave us completely wrong information and are trying to charge us $29 for their mistake? Look elsewhere to rent if this is any indication as to how they do business. Either way, they have ensured I will never rent from them again.

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    Verified Reviewer
    Original review: May 25, 2023

    They would not refund my money in an emergency. It had been only one day that I rented from them and they would not refund my money. I never moved any of my items there so why wouldn't they refund my money. They also have poor customer service. Never can speak to anyone. They treat you like they are money hungry. They are not helpful. They just want your money. Not a good company to do business with. I will never use them never again.

    4 people found this review helpful
    Verified Reviewer
    Original review: May 22, 2023

    Rented a storage unit, PAID, couldn't get in. Code was wrong. Waiting almost a month for my money and they're coming up with all kinds of excuses. Didn't move in but I have a lock on the storage unit? I moved in my apartment on the 1st. How is there a lock a storage unit? IT will never happen again!

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    Public Storage author review by Jessica Render

    Public Storage is a global self-storage provider offering facilities in the United States and Europe. Along with self-storage they can accommodate business storage needs and vehicle storage needs.

    • Unit sizes: Public Storage offers unit sizes ranging from 5 feet by 5 feet to 10 feet by 25 feet. The smallest unit can hold the contents of a small room or a large closet, while the largest unit can hold the contents of a 250-square foot business space or up to six rooms. Vehicle storage spaces range from uncovered to enclosed for cars and large spaces for RVs and boats.

    • Moving supplies: If you are in need of moving and packing supplies, Public Storage offers boxes, packing supplies, tape and specific moving kits for purchase. They provide free shipping on orders of $75 or more.

    • Business storage: Public Storage offers various businesses tips and ways to use storage to make operations more convenient. Real estate, office, construction and retail businesses have easy access to units for daily or seasonal needs.

    • Discounts: Consumers can go online for discounts and specials such as $1 first month rent on selected units for new customers and 15 percent off monthly rent.

    • Service areas: Thanks to the acquisition of Shurgard Self-Storage, Public Storage has self-storage facilities in the United States and Europe. Consumers should check the interactive map online to determine their nearest location.

    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.

    Public Storage Company Information

    Company Name:
    Public Storage