Public Storage Reviews

I had an outstanding experience with **, the manager at the 10855 NW 7th Ave location. Ms ** understood my situation and appropriately handle it with a professional manner that left me very impressed. Her high standards and patience should qualify her for a raise. I highly recommend Public Storage for a fantastic experience with getting smooth and hassle-free results.

Public Storage on 6/14/3026 I stopped in the store at 1355 NE 119st to get information on the process as I will be moving in 30 days, I spoke with the manager ** who was very professional. She explained the process very thoroughly, took me to see the unit size I am interested in, being senior citizen sometimes you get flustered when having to do things out of the ordinary but she made me feel at ease.

I'd love to or leave a review but I'm having trouble. I have spoken with a, **, about renting a unit the next time I'm passing through, I just wanted to give her thanks and praise for her informative & polite help. She was very professional, knowledgeable and had plenty of patience for all my questions. I really would love to post this review. 6990 W 79th Street Burbank, IL 60459.

I would like to acknowledge a positive experience with my Public Storage facility located in Troy, MI @ 1315 Chicago Rd, first I would like to say that the District Manager ** responded to my issue positively and promptly and I appreciate his quick response. Also I would like to recognize my property manager at this location **, she is very helpful and polite and I appreciate her quick response, knowledge and communication. I am a long term customer and dealing with both of them was a positive experience and I thank them for their efforts on my behalf!

I had a great experience opening my storage unit with Public Storage. Richard was extremely polite, patient, and professional throughout the entire process. He took the time to explain everything clearly and made sure I felt comfortable and informed. Customers service like this truly stands out -thank you, Richard for making this such a smooth and pleasant experience!

The place and people are quite nice. Increasing my rate about 33%, from $94 a month to $140 a month after 3 months though is BS. I will be looking at other storage facilities who don't treat a Customer's pocket book like this!!!!

This is one of the worst storage facilities I have ever used. The customer service is extremely poor, and the property is dirty and appears to have a rat and roach infestation. When I brought this to the staff’s attention, I was told, “Well, the whole building has rats,” as if it were acceptable. I was told I could transfer to another unit of the same size, but when I went to make the move, I was informed that I would have to pay a $54 transfer fee, which had never been mentioned before. I also had an issue with my account. The receptionist insisted that my balance was higher than I expected. When I questioned it, she continued to argue that the amount was correct. It turned out she was looking at someone else’s account, not mine. Despite her mistake, she never apologized.

Great Location, Friendly staff, pricing is good. Thanks.

I am truly sorry I gave you a 5 star rating over a year ago. You keep raising the prices every 6 months to where no one can afford it. Mine went up $100 and many, many multiple units are empty on each floor. You claim to be climate controlled, but back in December 2025 I could see my breath on the 1st floor where my unit is, so how is that climate controlled?? I have no choice but try and vacate as $631 a month is not affordable to anyone!

Do not trust their online "promotional" rates. They lure you in with a decent price, only to jack up the rent by 30-50% in just a matter of months. I filed a formal BBB complaint regarding their sudden, unreasonable rent increase, and their corporate corporate response was basically: "It's in the contract, so we can do whatever we want."

I would strongly encourage anyone considering renting from this company to look elsewhere. I have been paying for my storage unit every single month, on time, yet I have been denied access to my belongings for over seven months. Despite fully complying with my rental agreement, the company has failed to uphold its most basic obligation, allowing me access to the unit I pay for.

Public Storage has gotten too big and no longer care about their customers. I was given the run around because I could not provide the last 4 digits of my drivers license to verify my account when trying to get an answer about a refund via phone with their customer service rep. I explained that I had moved to another state and no longer have the drivers license I used when I opened my account. Rep said "Sorry, that is the only way I can verify you and discuss your account". That's crazy! I asked if I could speak to a manager and was told to call back during regular business hours. I asked if Manager could call me and rep said "yes" but no return call.

Like all the others, they lure you with low rent, and then continually raise the rent. Also, security is terrible. Had my storage unit broken into, even though you need a code to get into facility, they never responded as to if they had any video or if they had an idea who entered the facility. I think it was a worker, as my unit lock was not damaged, but was probably opened with a master key of some type. The locks they make you pay for are purchased in quantity, so it is possible there may have been a master key.

I rented a unit for $48/month in February and just got a notification that my rent is going up to $91 on July 1st. This is not a unique issue to me. The Better Business Bureau has hundreds of filed complaints like this just for my location. And this is everywhere from what I can tell. I called the corporate line and they had the audacity to tell me that $91 is actually a very good rate for the area. Really? If that's the case why don't they advertise that very good rate and let customers decide before they go through the trouble and expense of moving all their belongings in?

I called via phone and made a storage reservation, paid, and signed a contract with representative. I drove to the location where I had secured a storage space for one room. I met a female by the name of **, at 1815 Hyacinth in Salem, OR, location. **, is one of the most friendly and helpful and informative customer service agent, that I have dealt with in years. ** made my experience smooth. I decide not to take 7x10 unit space because I do not think the inside units have easy excess. There is one way in and one way out. And having a number like 66 is a very long walk down a long hallway carrying heavy furniture is not ok for a woman who is 72. I lost $29 for changing my mind about not keeping the unit. WOW! That's a lot of money to lose for a retired woman. WOW!