Public Storage

Once my payment was a mere 6 days late Public Storage cut off access to my belongings. Told me to fill out a rent relief form if I needed help due to Corinavirus. 3 weeks later I was notified my request was denied, the most help they could offer was to not raise my rent. No late fees waived, no rent waived. At this point the account was 30 days past due and my belongings are going immediately into auction. Email address for CEO doesn't work. Executive team seems to have created a fake pandemic response! They want to sell your stuff.

After arriving at a very bad intersection was surprised how small the entrance was, only one maybe two vehicles can enter. I must have arrived at rush hour because it took me over 30 of standing in line even to talk to the one person on site. By this time the congestion of vehicles trying to enter, the people standing in line, the word Goat Rope or Cluster** came to mind. After expressing my disdain over the hidden fees, the cost and size of the small public “closet” I renting, got the feeling of somewhere else if I didn’t like it. Sorry I had to have the lift truck back by the end of the day. Plus the fact I couldn’t be on site with a Covid 19 mask, almost made an exit stage left. My unit was way down at the end and I ain’t wearing no stinking mask down there.

Overall the site lady was understanding and semi-sympathetic to my plight, but too talkative with the person in front of me, I had to interrupt and suggest exchanging personal phone numbers so I could be on my way. I did make one final mistake, insist on contact by anything other than email. Checking my email box had to relegate Public Storage as spam, received 7 emails the first hour alone with user info offers discounts and such.

Last Friday I was finally able to move my belongings out, and the place apparently had become rat infested. There was rat feces all over my belongings. I wanted to throw up. When I called customer service, couldn't get through to anyone, tried new reservations_ someone immediately answers but of course their goal was to get you to rent a unit. I then filed s complaint with the insurance company which is a total joke.

The on- site office was aware of the rat problem, said they were taking care of it, which was besides the point. I was already getting out of there. The guy in the office basically said its not my problem. I wish I had read these reviews before renting from them. I don't know how they can stay in business. Money not people is the only thing they value. I wish the rats would go poop on their belongings and see how they feel. Run dont walk away from this place, there are better storage units with decent people running them.

I had to go back to work as soon as possible after my paid lay-off. Six crucial weeks wasted with not even a modicum of acknowledgement or attempt at making it right. So we wound up having to pay 6 months of storage on 2 units we shouldn’t have had to keep past March anyway. So, come August, we’re slightly behind on 3 units, 2 of which we’re locked out of and are scheduled for auction mid-September.

Long story short, we pay up and get out of our 2 “short-term” units, avoid the auction, and got everything else into our two continuing units. All that was left in our 3rd unit was furniture only, lined up front to back in the order it would be going to our house. SO: on the original auction date of the two vacated units, the DM sold the unit that contained 70% of everything we owned, including the property left from both our parents’ estates - which belongs to the estate, siblings included.

Come to find out, she knows the “buyer” well, he plowed into the wall in his haste to grab all our property, knocking the wall down across all our furniture. We filed an insurance claim, and she overlocked our furniture unit ——WHILST STILL PAID FOR ——- never did give us our furniture, kept the meter running on it til she finally claimed it as ‘deserted property,’ and she and her partner in crime probably took all that, too. DO NOT EVER DO BUSINESS WITH PUBLIC STORAGE! They are dishonest, greedy, and will sell your property out from under you for little or no reason. They will stonewall insurance companies, police departments, the BBB, and your Attorney General's office. I repeat: NEVER do business with Public Storage.

I spoke to the office at the location and they took pictures and told me to call the insurance we purchased for the unit(210). When I called the lady who answered could not get my name right and got aggravated when I spoke louder. Finally we got the claim in and within two days I heard back. When I described the damage to all of our family movies, albums, pictures and hand made album I was told the insurance won’t cover them. So I’m out not only all the memories that we stored there but the $15 a month they charge for them to deny coverage. Renter beware. It’s a rip off. Don’t support a company that doesn’t cover goods. If you have receipts of items purchased in the 70s you may be ok but they don’t cover your personal items that you thought were safe. As much blame should be place on the storage company for not spraying or repairing roof.

I asked did she know Trish the manager and she replied, "Who?" I keep asking her about the manager and she keep asking me who. I asked can I get the phone number to Corporate and she said no. I asked her why I cannot get the phone number and she asked, "Is there anything else I can help you with." I asked her name and she told me to get out of her office. I said fine and took her picture, she told me if I took her picture that she would sue my **. I asked, "Are you cursing me" and she ignored me. Finally I saw her name tag and her name was Cheryl. I've never felt so disrespected in all my life. First of all this lady was rude and very disrespectful and seem to be on drugs or something.

Another employee came in and I asked for Trish's the manager and she gave it to me outside because I left the office. I tried to reach Trish but I was unable to get in contact with her. I motioned for the 2nd employee to come outside. I asked her for the phone number to corporate office and she gave it to me. Cheryl should never be allowed to wait on any customers because her attitude and professional is totally unacceptable. I will continue to post this story everywhere I can, so people will realize what type of monster Public Storage have. There is no excuse for her behavior and the way she treats customers.