Public Storage Reviews

Christy at Public Storage was a wonderful help to me today. She lowered my blood pressure by being helpful, kind and courteous. She also fixed an issue I didn't realize my account had. Great employee. Keep her.

I would like to write a review for my current location of 400 E Industrial ave, Boynton Beach, Fl 33426. The pros: The location is pretty clean and ** is a great asset to this location as he is always friendly and willing to assist when he can. The cons: not enough dollies for the amount of customers that this location services as I have experienced myself having to wait around to obtain a dolly to unload from my car or pack items into my car. The store purchased dollies are very small. (takes five trips to unload versus the large) (Orange dollies) are a good size to make few less trips and the constant increase of the rates in insanity as nothing has changed at the locations other than greed. The money that is made at this location, the owners should be ashamed of having three small dollies. There should be at least six larger dollies to accommodate the customers, as we all pay a lot of money to this location.

I recently had a pleasant experience at the US41 location in Naples, Florida. After a disagreement with the local employee regarding an incentive for renting a storage unit posted on their website, I was directed to contact the District Manager. Ms. ** listened and corrected the unclear situation very professionally and reaffirmed my confidence in this company. Another employee, Michelle, had been very helpful in my procuring this storage unit.

I had an outstanding experience with **, the manager at the 10855 NW 7th Ave location. Ms ** understood my situation and appropriately handle it with a professional manner that left me very impressed. Her high standards and patience should qualify her for a raise. I highly recommend Public Storage for a fantastic experience with getting smooth and hassle-free results.

Public Storage on 6/14/3026 I stopped in the store at 1355 NE 119st to get information on the process as I will be moving in 30 days, I spoke with the manager ** who was very professional. She explained the process very thoroughly, took me to see the unit size I am interested in, being senior citizen sometimes you get flustered when having to do things out of the ordinary but she made me feel at ease.

Yes. For ConsumerAffairs, I'd weave the **Manage Insurance** problem directly into the chronology. It makes the situation considerably more compelling because Public Storage's own account system appears to give you a way to manage the insurance, but that option is disabled. I am extremely disappointed with how Public Storage has handled what should have been a very simple issue. When I rented my unit, I provided proof that I already had private insurance coverage. I specifically confirmed with Public Storage employees that I would **not** be charged for their insurance. I was assured that my proof of coverage was accepted, the insurance would not be added, and I was all set.

I would like to submit a 5⭐️ rating to the location at 703 1604N, San Antonio Tx. To employee: **. HE WAS AMAZING, GREAT CUSTOMER SERVICE!

I rented my storage at Public Storage for over two years. In July 2024 my monthly rate was $151. As of July 2026, that rate has increased to $277 per month, an increase of 83%. What is most disappointing is that the exact same unit at the same location is renting for $167 per month. I called Public Service Customer Service and asked for a discount of $209, still higher than the current rate and they declined. It appears once again that long-term loyal customers are being charged significantly more than new customers for the same service. I would recommend before signing a storage agreement, make sure you understand how future rate increases may impact your monthly costs.

Ripoff!! 20065 15th Ave NE, Shoreline, WA 98155. Signed a contract in April 2026 for a 10'x10'x8' unit for $81 per month. 4 months later received notice my rate was going up to $115 per month, a 42% increase. Local representative would only say that I was still getting a really good rate. Not helpful.

Avoid Public Storage for long term storage. Beware that Public Storage will penalize you for every year you are a customer. They will raise your rent every year, usually about 10%, although this year they wanted to raise mine by 19% ($150 per month), which I got them to reduce to a "generous" 6% increase of $50 per month. I started renting my 10 x 20 unit in 2012 for $260. After 12 years as a loyal customer, my rent will be $838. They will charge a new customer in the same facility for an identical 10 x 20 unit only $479. Bottom line, avoid Public Storage for long term storage needs.

I reserved a unit online with a specific promotion and move in date. I wanted to pay for and secure my unit ahead of move in date. I did not see an option to do so online, so I called the 1-800 number two weeks prior to my move in. I was transferred to sales, where they tried to upsell me. I informed them I already had a reservation, so they transferred me to their reservation department. There I was told that they could not process the payment to secure the reservation over the phone and that I could not do it online but instead had to wait until my move-in date and do it in person. They assured me my reservation would hold and the unit would be available to me on my move-in date AND the promotion would hold.

I rented a climate-controlled unit at the Public Storage location in Blacklick, OH for approximately one year. When I visited a month ago, I discovered the climate control system had failed, and several of my stored items were covered in mold. The smell of mold-affected belongings was noticeable throughout the building, suggesting this wasn't isolated to my unit. When I reported this, staff claimed to have no prior knowledge of the issue — despite the fact that mold growth of that extent doesn't happen overnight. This points to a lack of basic maintenance and monitoring of a system customers are explicitly paying for. While the staff member I spoke with on the phone initially appeared to want to help, offering a one-month financial reimbursement, I have not received follow up on this and no funds have been received.

In the first year of renting an outdoor unit it was broken into, they called and informed me about it. Once I got the unit downsized I decided to get an indoor unit for more security, I go to my unit one day, my lock is gone, so I go to the office and ask why my lock is gone and where my stuff is, the girl will not answer me, she basically ignores me. I follow her outside. She drives to my unit. She unlocks it. It has been broken into again & I had stuff stolen. This is supposed to be a secured facility but it's not secure, they have no video cameras and they can care less about your belongings and on top of that they raise the rent (without warning) by $35.00 every 6 months. I would not recommend renting from public storage 5275 Gender Rd, Canal Winchester, OH.

Public Storage, 1400 E Michigan Ave, Saline, MI. Two separate failures here before I ever got to move a single box in. First, this location's listed hours (6AM–10PM) are advertised without any distinction between gate/unit access hours and staffed office hours. The office is only staffed a small fraction of that window. I found this out after packing up and driving over expecting assistance, only to find the office closed with no signage clarifying the difference. When I called to complain, an escalation specialist for the company admitted on a recorded line that the listing was misleading and stated it would be corrected. Weeks later, it still has not been.

I have reached out to Public Storage regarding insurance and I can't get anyone to return my calls. Why don't they have an employee working in the office?

When a business goes out of its way to keep from communicating with their customers they deserve the reputation that these reviews demonstrate.

Paid $117 for Public Storage unit right next to office with 9-6 office hrs and when I arrived yesterday at 2pm office closed for day & a lock on unit I was to have. I had a full rental truck & made calls 2-5pm straight no answer - left 4 msgs - online chat, 800 customer svc on hold 75 mins to be routed back to Tracy’s messages & 2nd office number listed all routed back to Tracy’s phone which she admitted she never checked the msgs. High stress! I parked the UHaul inside facility hoping it wouldn’t get towed and returned next morning when they opened - AFTER my rental truck was due back ugh. Tracy said sorry 20x yet told me she needed to xfer me a couple units down BUT I had to pay $200 because of a glitch in the system not allowing the xfer saying she’d get me reimbursed next day. I never heard from her all day. I hadn’t slept and needed to empty the truck so paid but I should’ve called the police because I totally got scammed by Public Storage!

Public Storage took over the old iStorage on Elf Coleman, and the experience has been terrible. They raised my rent without notice and took money directly from my account without my authorization or acknowledgment. ​I was already paid up ahead of time with iStorage, but Public Storage claimed my pre-payment didn't "fit their billing schedule." On top of that, they tacked on an extra $20 for insurance I had already covered. When I locked my card to stop the unauthorized charges, they tried pulling funds again.

THIEVES!!! Just like that. Charging fees and charging double. You can’t speak to a live person unless it’s sales. These foreign people are crooks and thieves.

Public Storage just bought the storage company I’m currently renting (NSA Storage) on Madison Ave & Jackson St. Signing the new lease took two days due to the website and app not proceeding to next screen and only promoting sales. A day after confirming lease was finalized, I was charged an extra $54.52. When I used the app to chat with an agent, there were many delayed responses. Agent stated the charge was a pro-rated amount for August. I was just charged $181 on July 22, invoice states payment covers rent until August 21, so I’m pretty sure public storage just stole my money. The agent was completely unhelpful. When I tried calling the phone number that’s listed for the company, there is no real person to speak to. There is an option to leave a message for my location manager, which I haven’t received a call back. How is this company still in business after being sued so many times.

Public Storage at present has been the worst rental storage company I have ever done business with. This company lacks customer loyalty and is simply greedy! The rate amount and frequency as to which they raise rent for customers is unacceptable and essentially disrespectful! If the point of the business is to occupy units you’d think customer service and customer loyalty would be taken into account… Word of mouth is still the main source of brining more customers … I will not tell anyone to do business with this greedy company.

DO NOT RENT HERE. Another terrible company, switching everything over to AI and you can't get a hold of a real person during emergencies or during property hours. Good luck if you have anything go wrong with your account or if they bought out your contract from another storage facility.

Location: Public Storage — Bush Lake Road, Edina, MN. If you are researching Public Storage on ConsumerAffairs, take this as a clear warning about what happens after you sign the lease. My 9-month experience at the Bush Lake Road facility in Edina, MN was defined by administrative incompetence, total disregard for paying customers, and aggressive price escalations.

Horrible company. After being with them for only 3 months, they increased my rate by 50%. They also have insulation in the ceiling that is coming out and getting all over my stuff.

Two months in and I received a notice that my monthly rent would be increasing from 238 to 338 per month. I am cancelling my storage unit and never giving Public Storage my money ever again.

I have a storage unit that was originally managed by another company before being bought out by Public Storage. Shortly after the transition, my rent was increased by about 45%. I contacted them and was able to have the increase reduced to approximately 25%. This month, Public Storage issued new rental agreements, and while reviewing mine, I noticed a 50% increase in my insurance rate. I attempted to contact Public Storage by phone but was unable to reach anyone due to repetitive automated prompts and circular routing. I then tried their chat system, which resulted in the same issue with no connection to customer service.

Public Storage insurance Sedgwick is awful!!! My husband passed 2025, I had items that was rained on from a hole in the storage, I applied for damage showed pictures of damage. I sent my husband death certificate and was told I have to go to court to get an executive of estate, well we don't have assets to apply, even if I had an estate I would have to pay 300 to get one. I'm a veteran widow with just a little VA pension, and a small Social Security check. They said they would pay me 1400, but not until I come up with a court document. I have 4 storages at public, now that my husband passed I will be closing down all 4. I explained all this, I need the money to pay someone to help me clean all that damage mess out. SOOOO HURT!!!!

I am unhappy with your service. I paid to rent a unit, along with a lock, and 24hours access. To be I couldn’t move into the unit. I cancelled the same day, I was only refunded the lock of 23.31 but not the unit of 233.00 nor the 55.00 for the 24 hrs access to the unit. I have waited past the time period they stated, they will not refund my credit card, as they did the lock, but wants to send me a check. This is not good business practice. Stay away!!?!

This location is awful. Why do we pay for a secure facility when they cannot keep it secure? My locker was broken into by someone climbing over the top and breaking the lock from the inside. No apology. No help getting restitution. No help trying to find my stuff. I was told I was not the only one who had their unit broken into. I was refused a discount when I asked for one to continue renting my other unit. The outside gate has been bashed up and out of order for extended periods of time. Yet they have no problem raising their prices randomly. So bye, bye Public Storage. I will NEVER use the company again. And avoid this location at ALL costs. Or the cost will be your belongings. Are they in cahoots with the thieves?

I’ve had two red infestations, three floods in my presence, a leak in my roof twice, moved out of one unit from one rat infestation to another unit with a rat infestation, then I moved from one unit that had a leak from the roof to another one with a leak in the roof from the roof. Each time I had a problem that involved a district manager named Donald **, things were never apparent and taken care of, even though when you call him, he says, " Let me know how I can assist." He’s never assisted me. I offered for them to show my unit to any kind of Plumber. They denied. It said that there was nothing wrong.

** at the 1408 Boiling Springs Road location in Greer, SC, was very knowledgeable and helpful.

They refused to provide copy of lease upon request. Was told glitch in system. I was yelled at by manager. Chased. Screamed at. A heavily tattooed man stood between my car door blocking access to my vehicle. They claim he lived upstairs on property. Was told in writing my stuff would go to auction and that at 6 days past due from a unit they are saying was not mine. Was told I was overreacting. Was told I was being dramatic after I told them I was contacting the police. Was told I had to secure my unit and the woman manager said I was trespassing after payment and doing what their system was saying to do.

The place and people are quite nice. Increasing my rate about 33%, from $94 a month to $140 a month after 3 months though is BS. I will be looking at other storage facilities who don't treat a Customer's pocket book like this!!!!

This is one of the worst storage facilities I have ever used. The customer service is extremely poor, and the property is dirty and appears to have a rat and roach infestation. When I brought this to the staff’s attention, I was told, “Well, the whole building has rats,” as if it were acceptable. I was told I could transfer to another unit of the same size, but when I went to make the move, I was informed that I would have to pay a $54 transfer fee, which had never been mentioned before. I also had an issue with my account. The receptionist insisted that my balance was higher than I expected. When I questioned it, she continued to argue that the amount was correct. It turned out she was looking at someone else’s account, not mine. Despite her mistake, she never apologized.

Great Location, Friendly staff, pricing is good. Thanks.

I am truly sorry I gave you a 5 star rating over a year ago. You keep raising the prices every 6 months to where no one can afford it. Mine went up $100 and many, many multiple units are empty on each floor. You claim to be climate controlled, but back in December 2025 I could see my breath on the 1st floor where my unit is, so how is that climate controlled?? I have no choice but try and vacate as $631 a month is not affordable to anyone!

Do not trust their online "promotional" rates. They lure you in with a decent price, only to jack up the rent by 30-50% in just a matter of months. I filed a formal BBB complaint regarding their sudden, unreasonable rent increase, and their corporate corporate response was basically: "It's in the contract, so we can do whatever we want."

I would strongly encourage anyone considering renting from this company to look elsewhere. I have been paying for my storage unit every single month, on time, yet I have been denied access to my belongings for over seven months. Despite fully complying with my rental agreement, the company has failed to uphold its most basic obligation, allowing me access to the unit I pay for.

Public Storage has gotten too big and no longer care about their customers. I was given the run around because I could not provide the last 4 digits of my drivers license to verify my account when trying to get an answer about a refund via phone with their customer service rep. I explained that I had moved to another state and no longer have the drivers license I used when I opened my account. Rep said "Sorry, that is the only way I can verify you and discuss your account". That's crazy! I asked if I could speak to a manager and was told to call back during regular business hours. I asked if Manager could call me and rep said "yes" but no return call.

Like all the others, they lure you with low rent, and then continually raise the rent. Also, security is terrible. Had my storage unit broken into, even though you need a code to get into facility, they never responded as to if they had any video or if they had an idea who entered the facility. I think it was a worker, as my unit lock was not damaged, but was probably opened with a master key of some type. The locks they make you pay for are purchased in quantity, so it is possible there may have been a master key.