Public Storage Reviews

I was really ecstatic about Mrs. Donna this morning. She went beyond to help me this morning. My morning started out so bad. She turn a frown to a smile.. I was so overwhelmed this morning .

We have rented a storage unit, in Hermitage TN, for over 10 years. ** has served as the location's Manager much of this time. She is professional and dedicated to her job; yet, friendly and eager to assist the customers. Public Storage is fortunate to have ** as an employee... She is truly an asset to their company. The **

Christy at Public Storage was a wonderful help to me today. She lowered my blood pressure by being helpful, kind and courteous. She also fixed an issue I didn't realize my account had. Great employee. Keep her.

I would like to write a review for my current location of 400 E Industrial ave, Boynton Beach, Fl 33426. The pros: The location is pretty clean and ** is a great asset to this location as he is always friendly and willing to assist when he can. The cons: not enough dollies for the amount of customers that this location services as I have experienced myself having to wait around to obtain a dolly to unload from my car or pack items into my car. The store purchased dollies are very small. (takes five trips to unload versus the large) (Orange dollies) are a good size to make few less trips and the constant increase of the rates in insanity as nothing has changed at the locations other than greed. The money that is made at this location, the owners should be ashamed of having three small dollies. There should be at least six larger dollies to accommodate the customers, as we all pay a lot of money to this location.

I recently had a pleasant experience at the US41 location in Naples, Florida. After a disagreement with the local employee regarding an incentive for renting a storage unit posted on their website, I was directed to contact the District Manager. Ms. ** listened and corrected the unclear situation very professionally and reaffirmed my confidence in this company. Another employee, Michelle, had been very helpful in my procuring this storage unit.

My lower unit storage unit- first floor; I noticed that there was an aluminum metal sheet the size and width of an adult body; approx. 4'4 length. It was above my unit on the mesh; there was a step stool ladder across from my unit as well; Now since Public Storage took over; they dismantled the security cameras; Also at the entry with the code entry key in; the door is open without the need to key in; anyone can just walk straight in. I contacted the property managers on site and I contacted corporate and showed them and I videoed and took the photos of the evidence of my storge unit; This is evidence of someone or persons casing my storage units; invading my privacy and maybe attempted robbery. I since put cameras in all my units aiming at the ceilings of the units and the roll up and down door; which sends alerts to my cell phones and shows activity of my said units. And I will be pressing charges; for this is premeditated and willful.

I opened my unit about a year ago at a rate of $109 and in 2 months it went up to $157. Now it is going up to $206. That is fraud and they should be stopped.

By contract, they raise prices anytime for any reason to any level - and they do. My outside parking went from $145 to $202 per month. I think it is their strategy to get someone to start renting space there knowing it is hard to move. Luckily for us, it just means moving our trailer. To make matters worse, the service by the "property manager" is poor.

Public Storage bought out the facility I have been with for some time. Within 1 month of completing the transfer of ownership, they raised my rates 32%!! You suck!

After 4 months, they increased my monthly rate by 30% from $426 /mo to $552 /mo. It's such BS. Terrible company.

Really disappointing experience from start to finish. I rented a third floor unit and showed up around 6 PM with a U-Haul ready to move everything in. The elevator kept getting stuck and honestly felt pretty janky, there were no carts anywhere that we could find, and there was no property manager available to help. We finally gave up, loaded everything back into the U-Haul, took it back to where it came from, and then had to return the truck. I emailed Public Storage that same day, September 20, explained exactly what happened, and asked to cancel the unit and receive a refund. No response.

If I could leave a zero rating I would because of Public Storage purchasing the company I was renting from (in Keizer OR) then increasing the rate by 70% in one shot! AS FOR the staff, they are friendly and easy to work with and I feel sorry for them for the grief they will suffer having to deal with mad renter pulling there stuff out of there. And several R/V renters have left including me!

I would give them no stars if able! Your rate will continue to climb! They do not have 24/7 access unless you want to pay. Weeds are growing up in front of the units. My ceiling is falling in. They offer new clients a better deal then they do someone that has been renting for 4 years! There are too many other nicer places to rent, I rented my store because it was closest to the place I was moving out of, and I was moving my things by myself! I will be getting out as soon as I can get some time off to do so! Even after I complained that they now offer my same unit for $101.00 per month they wanted to increase me to $210.00. Now they are giving me a "special rate" of 166.00 plus they tack on $15.00 insurance for 3 freaking months, then my rate goes up! What the hell! I guess no rent to them (once I move out) is better than a fair amount that you would expect as a long time customer.

I rented a storage unit that was unclean and still had other people stuff in there. I didn’t want it and now I can’t get my money back for something that was their problem. It’s not right I shouldn’t lose money because their storage on Appleton in Milwaukee is nasty and unclean. I needed the unit but I refuse to take anything. 😡😡😡😡

I recommend exploring alternative options for your storage needs, particularly for trailers, RVs, and similar vehicles. While the on-site manager, Regina, is courteous, she appears overwhelmed by a company that does not provide adequate support. We have rented an RV lot at this facility for several years, prior to it becoming Public Storage in the summer of 2026. Shortly after the transition to Public Storage, we had to move our camper for their parking lot maintenance purposes, which was communicated as a one-week move. However, the move ended up taking nearly a month, requiring us to find additional accommodations.

DO NOT get scammed into renting a unit from Public Storage by their very low cost 1st payment!!! By the end of your 1st year renting there your $253. a month payment will be $375. and it will steadily increase, with faster and higher increases reserved for their longer term renters, that information was shared with me from their own hired customer service representative. Being a long term renters DOES NOT get rewarded at PUBLIC STORAGE, it PENALIZES YOU if you keep your stuff there for several years.

Do not place your valuables at the 3460 SWv8 Sr facility! The building manager is rude. Don’t even look at you in the eyes! Is unprofessional and this is the kind of storage facility that are just looking from day one for any whatsoever excuse or reason to kick you out and keep your money and or belongings. The worst possible experience for me was to rent two storage units at this location. And it will take months of litigation to resolve the matter. Is not a safe place for the public to trust them.

A $50 rent increase with no notice is completely asinine. I have been a loyal customer for years and never missed a payment.

I called to complain about the price increases and hopefully get them reduced, but no luck. I submitted a complaint to the BBB and they reduced my bill by $15 per month, which is still 70% higher than what I signed up for. They acted as though they were doing me a favor. So I will be switching to another company that doesn't abuse their customers.

Public Storage at 840 Hambrick Rd. location. Clean, safe and secure. The Managers at this location are very helpful and understanding. I really appreciated and enjoyed my interaction with them. 🙏🏿💢💯❤️👏🏿

They bought out I storage and doubled my rent, then charged me $75 for a cardboard box left in front of my unit without even notifying me, can never get anyone on the phone! Also all my stuff is covered in mold! They jack up rates, don't respond and will lock you out and auction your stuff within days of being late! The girls that are on site who worked for I storage are wonderful though! Not their fault Public Storage owners are Crooks!

0/5 STARS – DO NOT TRUST PUBLIC STORAGE. Review Title: THEY DESTROYED MY BELONGINGS AND IGNORED ME. I am a single mother of 8 children, working two jobs. I trusted Public Storage with everything I owned. On January 13, 2026, their contractors destroyed my unit with construction dust—AFTER the on-site manager warned them to stop. They ignored her and continued working. My electronics, furniture, clothing, and sentimental items (including a television from my late father) were ruined. What Public Storage did:

Karl at the Danbury, Connecticut location was so helpful for me moving from one unit to the other, and he went out of his way for my move.

Absolutely HORRIBLE HORRIBLE HORRIBLE business model from a customer perspective. It's unfortunate that the local managers are great people and want to help. Public Storage acquired my local storage facility here in Palmetto, FL and have increased rates by 50% in three months. The customer DIS-SERVICE contact phone is nothing more than an AI generated call in line that will infuriate the most calm and reasonable person. I will be moving out soon.

Beware. After 3 months here you will receive a notice of rate increase… Mine went up almost $75 more. They offered to decrease it by about $13 after I said something. Woohoo. I have two units and planned on being in them at least a yr, so waiting for the other one to do the same. Good luck renting here. The on site staff is amazing. I would give them 5 stars. The units are clean. But the pricing practices are dirty.

Just terrible. No other word can describe this company. Steep rate increase, terrible customer service and services that don't work (e.g., Bluetooth access code to the gate).

I rent the storage for $29 and they increased my price to $44 without notice. And said the price changes periodically even though I booked for a long period

I went to purchase another storage today online. It doesn’t say anything. It has to be a new customer. I get here today. Sarah is telling me that it’s for new customers only. Sometimes people get lucky and can get the new right. This is ridiculous. I’ve had a storage here for over three years and it constantly goes up.

I must say this is the absolute worst experience I’ve ever had. They are horrible, horrible, horrible.

Public Storage is “proceed at your own risk“. I’ve been using 2 of their storage units. They make you get insurance for both. In the end, $2-5,000 coverage only pays out $250 for most common issues. Both units were climate controlled. One unit got mold in it at the clay rd location in Houston. This was of fault because of the system in the building. No help, no pay out. I had the storages for almost a year. Monthly Fees increased more than one time. And increasing again in September. The manager is never available and not helpful when she is around. She is the manager at both locations, one on hwy 6 and the other on clay rd in Houston. It’s difficult to get in touch with anyone when you need help with anything. It’s a nightmare and I’m so glad I’m leaving the place and without most of my belongings that were damaged there. I’m never using them again!!!

I rented a space in Douglasville Georgia on Hwy 5. This place is a SCAM!! Big time. You move in and the next month your bill increases almost double. You have to watch your emails. They send the increase notice on the 30th of the month. I learned later. So every month you pay. Don’t expect to pay the same next month. If you decide to let them have your stuff. They will keep racking your bill up until they sell your stuff. So they make money on selling your stuff and you still own them probably 3 more months for the time they were preparing to make money on your items. Oh and they will also try to attack your credit for nonpayment. It’s a win win for them. Don’t do it. They are SCAMMERS!!!’

Good intro price, then they double your rate over two years knowing you are not likely to move. Poor services since the office is almost always empty. Worst is I was stuck in a broken elevator for several hours until help arrived - no comp was offered. DO NO USE these people. I'm using Extra Space now and it is much better experience.

Frequent and unexpected rate increases. They hook you in with a lower reasonable rate then increase the rate after a few months by $100 or more. We moved our items out after the last rate increase but was told we wouldn’t receive any prorated refund for moving out mid-month. Their only response was it’s in the contract. They are pathetic!

This place is awful, still waiting for the district Manager Stacey ** to get back to me about my unit as I requested any kind of help they might offer as I am out of work due to my daughter having health issues that is calling for 1 of her kidneys being removed and I am a single Mother, (proof was provided). Still no response and got this message from them, PUBLIC STORAGE: "Last chance to pay rent before lien fees are added to your account! Pay at https://psurl.at/login. Disregard if you paid in the last 24 hrs."

Insane price hike from $40 to $60 and then to $80 and now $120 in a few months without any explanation. Absolutely scandalous! We are leaving unless this stops now!

Moved into a Public Storage Unit in Greensboro, NC. The rate for my unit was $157 which included insurance offered by Public Storage. 4 months later I received an email, informing the final rate was $213 - a 36% increase in 4 months! RENTER BEWARE!.

Yes. For ConsumerAffairs, I'd weave the **Manage Insurance** problem directly into the chronology. It makes the situation considerably more compelling because Public Storage's own account system appears to give you a way to manage the insurance, but that option is disabled. I am extremely disappointed with how Public Storage has handled what should have been a very simple issue. When I rented my unit, I provided proof that I already had private insurance coverage. I specifically confirmed with Public Storage employees that I would **not** be charged for their insurance. I was assured that my proof of coverage was accepted, the insurance would not be added, and I was all set.

I would like to submit a 5⭐️ rating to the location at 703 1604N, San Antonio Tx. To employee: **. HE WAS AMAZING, GREAT CUSTOMER SERVICE!

I rented my storage at Public Storage for over two years. In July 2024 my monthly rate was $151. As of July 2026, that rate has increased to $277 per month, an increase of 83%. What is most disappointing is that the exact same unit at the same location is renting for $167 per month. I called Public Service Customer Service and asked for a discount of $209, still higher than the current rate and they declined. It appears once again that long-term loyal customers are being charged significantly more than new customers for the same service. I would recommend before signing a storage agreement, make sure you understand how future rate increases may impact your monthly costs.

Ripoff!! 20065 15th Ave NE, Shoreline, WA 98155. Signed a contract in April 2026 for a 10'x10'x8' unit for $81 per month. 4 months later received notice my rate was going up to $115 per month, a 42% increase. Local representative would only say that I was still getting a really good rate. Not helpful.