Public Storage

I rented a unit from Public Storage over a decade ago and had a terrible experience at that time, but over the years, the memory had lost some of its power and, having seen several new and spiffy Public Storage locations opening up around town, I assumed that my earlier experience had been a one off. WRONG. Rented from them over a year ago and they've raised my rates twice. Late fees accrue on the fifth day of the month, even when the fault lies in their website's inability to handle payments properly some of the time. Personnel, after the initial sales pitch routine, are rude, dismissive, insulting - particularly on their central phone system. I'm over seventy years old and I've owned my own business for over forty years. In all of that time, I have never seen a business continue operating, much less grow, with such horrible customer relations. In a way, it's pretty impressive how well Public Storage seems to be doing.

We had a storage unit for a little over a year. They jacked our rate up 3 different times. On MULTIPLE occasions, the "gated" access was wide open and free for anyone to come in, steal property, etc. I finally got sick of it and gave notice. We moved out of my unit by the end of April 2019. I received a call later that week regarding a piece of furniture we disposed off. While the dumpster had a sign about no dumping, so does my apartment complex --- and it's meant for non-residents. The same day I received the call, my husband immediately went to retrieve it.

This company has no consideration for customers and the staff worthless. I've given a 1 star because 0 is not an option. If you plan to rent a Storage space in Montclair, California, think twice. Security is a joke and management particularly "Delia" the onsite manager will deceive you and lie with a smile. I had my things stolen while at the facility the day I moved in yet her security cameras show nothing (Interesting) don't you think? Oh! And this was at the time of closing with only 3 customers including myself on the lot at the time. There are better choices then Public Storage read the reviews people, I certainly wish I had read them first before losing my things. I will be posting this on every website that will allow me to inform people how terrible this company is and what a worthless group of employees it hires.

BEWARE of doing your storage with Public Storage. Sure they will give you a good first month's deal, and the facilities are usually nicely maintained. BUT what they won't tell you is that they WILL raise your rates, sometimes several times a year and those RATE HIKES CAN BE HUGE. I was just handed a 30% increase on my 10x20 personal unit rented only a few months ago. That robs my family dinner table of TWO MEALS a month. What's more, their management doesn't care!! You get a standard spiel about market rates etc. Take it or leave it. Of course they know it will cost you hours/days/dollars to relocate to an ethical storage provider.

I recently signed on to the Public Storage website and into my account. I paid my fees due for July 1,2019. I then tried to logoff. I spent quite some time trying to find a logoff button. So, I started calling EVERY number listed on their website. ALL of them had the same menu. I finally called my local office and the girl there knew nothing about the website screens. I then called the new reservations numbers. Of course, a live person would answer that number. They were of no help, but transferred me to the billing dept. The gentleman there told me to close the browser and that would log me off. I asked him if Public Storage was so advanced in their security that, the same logoff/logout procedures I encounter on ALL other websites, was not necessary on their website.

I have a unit Garner Ferry Columbia Sc. I went on to make my payment. The system won't allow me to login. I didn't change my password. But after serval times my only options was to change my password. It still won't allow me to login. I called website and emailed still could not. So I made my payment over the phone $10 convenient fee. Why was I charged fee because your online system was not working. So I contacted corporate office and after 2 days I received a call back and the most rudest manager said, "We are not refunding your $10." He said there are other options of payments. I explained about the assistant that we requested. He didn't want to hear it. Money hogs. And the increase your rates and try to justify why. I will never use them again.

I cannot recommend Public Storage. I recently arrived. I had an appointment that I confirmed before I went to the destination and was told that the reservation I had only held the special but not the unit itself. I'm 48 hours before my movers have arrived and I'm being told that there is no unit size available. Even though I had a reservation they are not required to hold a unit for me. I was under the impression that when I booked a reservation and received a confirmation number that a unit was being held for me. I spoke to the corporate office and they offered me another location at three times the price.

I’m only giving it a stars because the staff at my location was really is exceptional. First off they raised my rent after the first 6 months and again a year after that. The light in my unit was out and never fixed. I was told that I wouldn’t get charged after I moved out and of course they did. I was charged for an entire month after my move out date. When I tried to get a refund I was given the runaround for days. They never answered any of my emails or phone calls. I will never rent a space from a Public Storage ever again. This company has no consideration for its customers, and do very little to repair their facilities.

Rented PUBLIC STORAGE Co 6040 Lakehurst Dr in Orlando. Storage unit in paid insurance for a yr. My storage unit had rats. They chewed our new sofa and new loveseat. After all their annoying dept could come up with $250 only. Damages. Worst place to rent from and their insurance carrier worst experience. Didn't care for all property damages, infested rats nesting, the pictures, the video, the proof. Nothing.

It’s been over a month since I’ve gone to my storage. Once I was there nothing looked suspicious until I opened up my storage and saw my clothes and things thrown everywhere. Missing generator, tools, etc and all boxes cut up. I went to the office to tell them and all 3 workers there didn’t bother to care including the manager. They just told me to file a police report. Sheriff came and ask them if they had video surveillance and they said no, not a even an explanation or how this could happen. I spoke with the sheriff privately and he even said this is an inside job as I kinda assumed.

The Public Storage on S. Nova Rd is a terrible place to store ANY possessions. Over the last 10 plus months we have encountered no less than 10 rodents, both alive and dead, in our unit. No, we are not the only unit which is infested. The entire property has been over run. Most of the things in the unit have been completely ruined. When we discovered how bad the issue was, a request for professional help to be brought in to clean up the property. Never mind rodent excrement has caused plagues. Additionally, management refused to give any financial cut for monthly payment. To add insult to injury, when my son and I were cleaning up the unit, and needed water, it was turned off. We were told we would have to provide our own water. I hope this helps keep anyone from the same experience. If you are looking for a place which is clean, safe, and even has a drinking fountain, try Extra Space Storage in Port Orange, FL. Good luck.

Horrible unethical criminals! Do not go here! Constant price increases... hopefully they will go out of business or be purchased by an ethical company, sooner or later they will get in trouble and hopefully shut down.

For Public Storage, the customer is a source of money and nothing more. They could care less about keeping customers. I was told when I signed on that "rate increases of 3-5% could occur from 6 months to one year, but that typically they occur only after one year." This was a bold-faced lie. My rent was increased between 10-15% every six months. If you need storage, best to find a smaller, family owned business that actually cares about keeping customers. Public Storage has people over a barrel and they know it and they do not care. Their CEO Ronald Havner, earned 10.5 million in 2017, so why would he care? There ought to be more regulation of the storage business. I could never recommend this company to anyone.

This is my 1st time using Public Storage and it's definitely my LAST!!! I purchased a unit almost 5 months ago with the "first month $1" special although that's totally FALSE ADVERTISING. That bill went from $1 to $73 really fast. That was a major red flag as to what's ahead. I received a email a few days ago in reference to a sizable increase in my monthly fee. I was told they can increase anytime after 6 months as long as they give a 30 day notice. Well ma'am I haven't been there 6 months. Her reply was "IT'S CLOSE ENOUGH". WOW!!! Suggested I could move out if I don't want to pay the increase. I'm almost 800 miles away and paid movers to place my things there. I immediately call corporate.

After having three negative experiences with Public Storage at this location, it is time for me to share my experience so that others may be spared similar experiences. My first experience was receiving a call saying "we need you to bring us a key" so that we can enter your unit on account of reported flooding in the adjacent unit. The water damage was mostly contained to the adjacent unit; I didn't have any damage on account of all of my belongings were in watertight totes. The water leak was the result of improper drainage maintenance around the building and parking lot.

The management has lied to me about my things being auctioned off yesterday and I was able to check their work and I found out more than I bargained for. The manager told me I owe $283. I had to pay that full amount on my birthday April 22 2019 and if I didn’t they’d be auctioning my entire unit. I was able to call their bluff and I logged into my online account and to my surprise I only had to pay $113 and no auction and I was told by the DM the same thing. I had to pay $283 to avoid auction and they did not realize I had an online account and my reservation #. I was not given the advertisement price of $1 and overcharged and harassed by the management to continue to pay more than I was quoted and more than I owe.

Never, EVER trust your belonging to these smarmy crooks. "Climate control" is **. Everything I own is a total loss. Everything is wet and covered in mold. The Insurance they made me purchase, (google class action suit Public Storage) told me that they would only be giving 250.00. I was told I must inventory everything. They admitted this facility has had a "fungus event" and the HVAC had stopped working *admitting guilt* but that meant they only reimbursement 250.00. I was never informed of this "event". This makes no sense. They don't send out an adjuster, it's "your responsibility" to take pics and provide all documentation. This is meant to discourage you, hoping you just take the 250.00 and go away.

I was just locked inside of Public Storage at Austell Georgia's location for nearly 30 mins while exiting from moving my few things out from mine and a friend's unit while there were 4 employees vehicle's right there in plain sight! I didn't have my code and was let in to move out my things since my friend retrieved his and moved to Miami on Friday. The staff let me in the gate today therefore knew I had to get out!!! They totally ignored me and the door was locked when I pulled it. I laid on my car horn then called inside 4 times but the dirty suckas wouldn't answer! I'M LIVID!

I have reached out to Public Storage corporate with respect to this matter prior to this posting but received no response - to no surprise given the events which have transpired with them. My father passed away last summer and my mother is the legal executrix of his estate. He has a storage unit at one of their facilities. My mother had been in contact with the regional manager who made the payment and transferring process extremely difficult and was entirely insensitive of the situation. Not to mention she requested information that would fall under personal information that legally she has no right to see.

This company does not care about its customers. Raise rates 17% in 6 months. No give and take with this company. Avoid this company. Will be looking for a new unit soon. They just accused me of throwing items in a dumpster and charging me for it as well.

At 1 month and 3 days I am already in auction status for 10$ that was a prorated amount that has now turned into 279.00. because I was told the 10$ needed to be paid by the 28th and on the 28th I was told they would not accept the payment and had already been issued a 30$ fee because it was not paid by the 27th. I was not told to pay by 27th and I started my storage on the 28th and nowhere does it say 27th. Anyway they said read terms and conditions that payment is due every 30 days.

This company are total crooks! They have snaked their way into Omaha, NE and bought out a friendly and reasonably priced company (Safe Guard Storage) and have turned the facility into a total sham and terrible place to store your personal property. I had been doing business with Safe Guard Storage for over 10 years and only had 2 price increases over that time which were $5 pr/mo increments but these crooks come in and within only a few months of taking over have notified me that they are increasing my rent $15!

Although the salespeople were friendly, there were some upsetting practices. They tried to insist on us taking insurance for our unit which we did not want to pay. I called my homeowners insurance and was told that it was not necessary. It took a lot of work to get the charge removed after we demonstrated that we had the insurance. We were surprised the charge for the lock and assumed that would be included.

Do yourself a favor and stay away from the Public Storage Company. Their older facilities are deteriorating without any care, maintenance or cleaning of them. Their A/C units are old and do not cool off their supposed A/C controlled storage units and they will charge you a lot of money for those garbage units. Those facilities smell bad and their managers are very lazy, unprofessional and rude. They also bad mouth the company to every customer who presents a complaint to them. Now they have their facility's bathrooms locked up all day long and after 6:00 pm you cannot use their bathrooms at all because the managers were instructed by the regional district managers to do so! If you are still moving after 6:00 pm you need to bring a bucket with you in case you need to go to the bathroom, which you will have no access to! UNBELIEVABLE!!! What a shame this company is!

Public Storage just increased our rent by over 16% after 4 months. They can increase the rent at will and by whatever amount they want. This is what they call a ‘flexible’ solution. Of course this practice is never mentioned during the sales process.

This organization is nationwide and will rob you blind. Their units are not that good for the price you pay. They have recently raised their rates and if you are one minute late they will charge you 20% late fee and then start tacking on "lien" fees which are bogus. Making it impossible to get your belongings out with cutting off an arm and a leg for them. The 5 star ratings by some on their website are not validated reviews. I can't imagine how anyone could give a 5 star review. This is a crooked organization and probably run by the mafia.

This review is for the Northridge, California facility on Shirley Avenue. I have been here for a year-and-a-half. In that time they have increased me twice to almost $50 more than I signed up for. Neither the contract/nor the employees ever alluded to the fact that this would happen. They did bait and switch in the first six months. To make matters worse my unit was without lights for a week and the manager is unwilling to credit me for the limited access I had to the unit during this time. I called the district manager who could not even be bothered to call me back. This company doesn't care about customers. Just money.

Was lied to about a 55.00 a month Labor Day 2018 special. Told rent could not increase more than 5 dollars a year. Was NEVER charged 55.00 but 79.00 a month from beginning. Feb 2019 rent DOUBLED to 100.00 a month. Kinda freaky to discover I am the 666 complaint and have discovered several class action lawsuits against Public Storage. This is exactly how extreme left wing socialists like AOC get into power to kick Amazon out of NYC.

I've used Public Storage several times in the past several years. 1st, they upsell you. You have to buy their lock which is about $15. Ok, whatever. Oh and if your storage unit has two doors, yes, you are paying for two locks. Always ask if they have a unit with only one door because they will try to rent you out that unit. Also they will keep trying to pressure you to buy any and all accessories they have. Luckily, I'm good with saying no and shopping around.

It was easy to book the storage space (12' X 30') online. The move-in process was great. The folks working at the local store have been great. The issue is with their contract and pricing policy. If you read the fine print of the contract they can increase your rent at any time with 30 days notice, no justification and no cap to the increase. I have been in the unit for 7 months and have received several rent increases already. The local manager and regional manager blame it on the automated system which is set to increase the rent when the market rents go up due to supply and demand.