Public Storage Reviews

After having three negative experiences with Public Storage at this location, it is time for me to share my experience so that others may be spared similar experiences. My first experience was receiving a call saying "we need you to bring us a key" so that we can enter your unit on account of reported flooding in the adjacent unit. The water damage was mostly contained to the adjacent unit; I didn't have any damage on account of all of my belongings were in watertight totes. The water leak was the result of improper drainage maintenance around the building and parking lot.

The management has lied to me about my things being auctioned off yesterday and I was able to check their work and I found out more than I bargained for. The manager told me I owe $283. I had to pay that full amount on my birthday April 22 2019 and if I didn’t they’d be auctioning my entire unit. I was able to call their bluff and I logged into my online account and to my surprise I only had to pay $113 and no auction and I was told by the DM the same thing. I had to pay $283 to avoid auction and they did not realize I had an online account and my reservation #. I was not given the advertisement price of $1 and overcharged and harassed by the management to continue to pay more than I was quoted and more than I owe.

Never, EVER trust your belonging to these smarmy crooks. "Climate control" is **. Everything I own is a total loss. Everything is wet and covered in mold. The Insurance they made me purchase, (google class action suit Public Storage) told me that they would only be giving 250.00. I was told I must inventory everything. They admitted this facility has had a "fungus event" and the HVAC had stopped working *admitting guilt* but that meant they only reimbursement 250.00. I was never informed of this "event". This makes no sense. They don't send out an adjuster, it's "your responsibility" to take pics and provide all documentation. This is meant to discourage you, hoping you just take the 250.00 and go away.

I was just locked inside of Public Storage at Austell Georgia's location for nearly 30 mins while exiting from moving my few things out from mine and a friend's unit while there were 4 employees vehicle's right there in plain sight! I didn't have my code and was let in to move out my things since my friend retrieved his and moved to Miami on Friday. The staff let me in the gate today therefore knew I had to get out!!! They totally ignored me and the door was locked when I pulled it. I laid on my car horn then called inside 4 times but the dirty suckas wouldn't answer! I'M LIVID!

I have reached out to Public Storage corporate with respect to this matter prior to this posting but received no response - to no surprise given the events which have transpired with them. My father passed away last summer and my mother is the legal executrix of his estate. He has a storage unit at one of their facilities. My mother had been in contact with the regional manager who made the payment and transferring process extremely difficult and was entirely insensitive of the situation. Not to mention she requested information that would fall under personal information that legally she has no right to see.

This company does not care about its customers. Raise rates 17% in 6 months. No give and take with this company. Avoid this company. Will be looking for a new unit soon. They just accused me of throwing items in a dumpster and charging me for it as well.

At 1 month and 3 days I am already in auction status for 10$ that was a prorated amount that has now turned into 279.00. because I was told the 10$ needed to be paid by the 28th and on the 28th I was told they would not accept the payment and had already been issued a 30$ fee because it was not paid by the 27th. I was not told to pay by 27th and I started my storage on the 28th and nowhere does it say 27th. Anyway they said read terms and conditions that payment is due every 30 days.

This company are total crooks! They have snaked their way into Omaha, NE and bought out a friendly and reasonably priced company (Safe Guard Storage) and have turned the facility into a total sham and terrible place to store your personal property. I had been doing business with Safe Guard Storage for over 10 years and only had 2 price increases over that time which were $5 pr/mo increments but these crooks come in and within only a few months of taking over have notified me that they are increasing my rent $15!

Although the salespeople were friendly, there were some upsetting practices. They tried to insist on us taking insurance for our unit which we did not want to pay. I called my homeowners insurance and was told that it was not necessary. It took a lot of work to get the charge removed after we demonstrated that we had the insurance. We were surprised the charge for the lock and assumed that would be included.

Do yourself a favor and stay away from the Public Storage Company. Their older facilities are deteriorating without any care, maintenance or cleaning of them. Their A/C units are old and do not cool off their supposed A/C controlled storage units and they will charge you a lot of money for those garbage units. Those facilities smell bad and their managers are very lazy, unprofessional and rude. They also bad mouth the company to every customer who presents a complaint to them. Now they have their facility's bathrooms locked up all day long and after 6:00 pm you cannot use their bathrooms at all because the managers were instructed by the regional district managers to do so! If you are still moving after 6:00 pm you need to bring a bucket with you in case you need to go to the bathroom, which you will have no access to! UNBELIEVABLE!!! What a shame this company is!

Public Storage just increased our rent by over 16% after 4 months. They can increase the rent at will and by whatever amount they want. This is what they call a ‘flexible’ solution. Of course this practice is never mentioned during the sales process.

This organization is nationwide and will rob you blind. Their units are not that good for the price you pay. They have recently raised their rates and if you are one minute late they will charge you 20% late fee and then start tacking on "lien" fees which are bogus. Making it impossible to get your belongings out with cutting off an arm and a leg for them. The 5 star ratings by some on their website are not validated reviews. I can't imagine how anyone could give a 5 star review. This is a crooked organization and probably run by the mafia.

This review is for the Northridge, California facility on Shirley Avenue. I have been here for a year-and-a-half. In that time they have increased me twice to almost $50 more than I signed up for. Neither the contract/nor the employees ever alluded to the fact that this would happen. They did bait and switch in the first six months. To make matters worse my unit was without lights for a week and the manager is unwilling to credit me for the limited access I had to the unit during this time. I called the district manager who could not even be bothered to call me back. This company doesn't care about customers. Just money.

Was lied to about a 55.00 a month Labor Day 2018 special. Told rent could not increase more than 5 dollars a year. Was NEVER charged 55.00 but 79.00 a month from beginning. Feb 2019 rent DOUBLED to 100.00 a month. Kinda freaky to discover I am the 666 complaint and have discovered several class action lawsuits against Public Storage. This is exactly how extreme left wing socialists like AOC get into power to kick Amazon out of NYC.

I've used Public Storage several times in the past several years. 1st, they upsell you. You have to buy their lock which is about $15. Ok, whatever. Oh and if your storage unit has two doors, yes, you are paying for two locks. Always ask if they have a unit with only one door because they will try to rent you out that unit. Also they will keep trying to pressure you to buy any and all accessories they have. Luckily, I'm good with saying no and shopping around.

It was easy to book the storage space (12' X 30') online. The move-in process was great. The folks working at the local store have been great. The issue is with their contract and pricing policy. If you read the fine print of the contract they can increase your rent at any time with 30 days notice, no justification and no cap to the increase. I have been in the unit for 7 months and have received several rent increases already. The local manager and regional manager blame it on the automated system which is set to increase the rent when the market rents go up due to supply and demand.

Had no idea that Public Storage was not accredited with the Better Business Bureau. Had no idea that Public Storage had numerous complaints against them. Had no idea that they will auction your storage unit off in less than 60 days. Public Storage sucks, the worst storage company and is definitely not for their customers. This company hit customers with liens, lockout fees, late fees, double rent and ready to auction your property off by the 57 day. By time you're in your second month, near the auction date, you are owing this company under $400.00 if not that! Moreover, I've been with this company perhaps six years total. Had my fair share of experiences on things that could happen with my outside life, therefore, I was faced with the threat of auctions.

Been in the unit for 3 months and just got a notice that they are raising their rates by 18%. Very convenient. And judging from the other reviews, this is their usual business practice. I'm sure they know people will just pay so they don't have to move all their stuff. I'll also pay so I don't have to move all my stuff, but posting a few negative reviews doesn't take much time and it makes me feel better about being had by Public Storage. I'll definitely be warning anyone who asks to avoid Public Storage as well. What a scam.

No time to get in my storage. Ripping people off with the going up on their rates. Dark place and elevator not working for months. ConsumerAffairs need to investigate this facility. They are ripping people off of their belongings.

I had a problem with my unit. I was current and could not access. I called SEVERAL times. Went to the facility but no one was EVER in the office. I finally stopped paying my bill because I knew they would call me back then. Nope. I was wrong. I let it go for a while and then paid 300 of the balance. They finally called. I told them I was glad they called and about the issues I had been having. The lady told me she would look into them and call me back. They never did. I called the property manager back and she told me they inquired with the district manager who said and I quote "they know the balance due so too bad".

I had a storage unit in Houston, Texas (Greenbriar location) for almost three years. Last month, when I tried to pay a $5.00 balance, the payment went through as $ 500.00 due to a glitch in their website. When I called to address the issue, I was told it was irreversible and they aggressively went after the $500.00 dollar amount even after they knew it was a mistake on their part. I did not owe them $500.00, I owed them $5.00. I paid by electronic check, so they kept bouncing it back hoping to ** my bank account of the $500.00 that was not owed to them, which subsequently put my account into overdraft status. Then they attached a bad check fee, a late charge, and a lien fee onto my account. After I put a stop payment against them, they threw my unit into auction status and changed the auction date without ANY notification of an actual date and tried to take my stuff. Unless all their bogus fees, etc were paid they were going to auction my unit off.

I called to ask a question at 10:59 am about payment, and why was I being charged a late fee when we moved in on the 12th. The person answering the phone placed me on hold and came back about 5 mins later to tell me that my account was up to date. I then informed her that the late fees were for last month and I needed to know why was I being charged late fees. She placed me on hold again, this time it’s for over 28 mins. When she returned she immediately hung up on me. I am truly upset and only needed a question answered. I called back and she answered and placed me on hold without my consent to hold. Just plain old rude.

Two incidents of improper late fees and delinquency fees which the District Manager, Fatima, refused to help resolve. Public Storage Location 20175. 1) my credit card for auto pay was lost/stolen. I went online to pay with a different card. Public Storage processed it as a check and claimed it was returned by the bank (BECAUSE IT WAS A CREDIT CARD NUMBER) and then charged a $26.80 Delinquency fee and a $25 late fee. I would not have entered a credit card on a check payment page. You would have to enter a routing number and account number. There is no possible way that I inaccurately did this. The person working the desk told me that if an account is delinquent, it immediately converts a credit card payment to a check and submits all payments as only checks.

I made an online reservation for storage at the 4920 Capital Blvd. Raleigh, NC location and before I had turned the computer off The Manager was calling to confirm and set the appointment for my requested time. Then, on the date I arrived and met a most profession manager, **, who helped me decide if I was over-purchasing and realized that I wanted 'climate control', making the appropriate adjustments. The tour of the property was accommodated on a 'golf-cart', so that I did not get too tired, as Ms. ** said.

Beware, they advertise "climate controlled" but that is untrue. They only maintain a temperature range. There is no humidity control. I was misled and therefore declined insurance so when I discovered my mattress was covered in mold there was no recourse. I should sue them for misleading advertising.

I just received notice that Public Storage will be increasing my rent by 17.2% next month. How in the world can they justify this? It is outright greed. Tell me one other product or service that is able to increase its price by 17% in a one-time increase. I will moving out of my units ASAP. Completely ridiculous and unethical.

ME THINKS NOT! Please DO NOT rent from Public Storage. I have overlooked many things but this one thing I am going to speak on it. I allowed all the other things to slide, like the door being broken and you have to jiggle it to get in... No big deal, things happen. Then the carts were moved inside and only accessible during office hours so if you didn't have your own moving cart after hours you were out of luck... I understood that too 'cause they said people were stealing them. But when my mom was admitted to ICU in critical condition on life support and I spent every single night at the hospital by her bedside, paying my storage fee was not at the top of my priorities.

Established a move out date 2 weeks before vacating... Website indicated no payment required. When moving out, was told I needed to pay the full months rent (moved out on the 12th) and was also charged a late fee. Of course it's their policy to not rescind late fees. Just a horrible way to treat a long term customer. If they could have figured out a way to squeeze me for even more money, I'm sure they would have. Be careful upon vacating... Even if the website says no payment required when you establish a move out date, don't assume it means you'll only be charged up to your move out date and can make your final payment at that time. You'll be charged the full month (even if moving out on the 1st) and charged a late fee... Was kind of surprised they don't have a bouncer waiting to toss you out the front door.

I was 1st pleased with Public's rates, everything was ok until my fate had ran out, I suffered unexpected heart attack and miss 2 months of rent and because my income shut down Explain what happen to Public. They didn't want to work with me. All they wanted was the rent money and was given a deadline date to meet. The deadline came I was a short, they told me, "Sorry we have sell your unit." All my family pictures and everything gone, it's like I never existed. I hope and pray that Public get there and get sued big time. Oh I even reached out to the district manager and he was very rude and unprofessional and told me nothing he could do.

Beware. Read your contract before you sign every single little word and detail. They are full of big scams making you sign papers for a storage which is a scam. I don't recommend their service. I decided to cancel within the same day of renting a storage space. Just for a couple of hours they won't refund my monthly rent or insurance, only the stupid lock that you buy from them. Which is a scam. Too many loopholes, I don't recommend them.

I rented a storage unit and a couple of months later the rent increased. In November 2018 I was charged a $38.00 late fee even though on the contract it gives the 15th as the late date. In December 2018 I was again charged a late fee of $38.00 even though the rent was paid before the 15th. I physically visited Public Storage to discuss this concern, but the facility was semi~dark and the door was locked, yet there were two female employees sitting there talking on the phones. I knocked on the door and one of the young ladies opened the door (very unwelcoming).

I’m writing this review about the office on Gould in Bossier City, Louisiana. I moved to Louisiana a couple of years ago with hopes to buy my home and start anew. In the beginning everything was ok about a year of searching and contemplating where... The price went up approximately 20 dollars. Ok fine I went to visit my children last year and became gravely ill, had to be hospitalized, lost some memory and more. Moving on, I am receiving calls from this office.

My bill of 35 dollars was due in January 1. I paid my bill ahead of time because I was going on vacation. I paid on Dec. 07. They sent me a bill on Jan 2 to pay for taxes increased in Broward County Florida in the amount of .33 cents. I returned from vacation on the 8 of Jan. Just to find out that I have a late fee payment of 20 dollars plus 33 cents equal to 20.33 dollars for not paying these .33 cents. I paid it today but I believe I can not pay for their mistake. They should have add this on the bill I paid and also they should have given more time to pay the .33 cents. They gave 3 days to pay. Very upset at this. They robbed Me 20 dollars.

I've been renting my unit since August 2018. Today, they notified me of an increase from $129 to $142 even though the current advertised price for a unit my size is $123 in the same building (and no, that is not the advertised sale price for new customers). I've rented before, and I keep changing units to the lower price, but I'm really tired of that. I wish they would just have honest and fair business practices.

I am a musician and have been a tenant at another storage facility. Given that I live in a small studio in San Francisco I've used that space for guitars. I wasn't using PA speakers, guitar amplifiers and cabinets, any oversized items that wouldn't fit in my apartment. Over the last 3 years I've been a model tenant. Always paid on time and in full and my experience and relationship with the employees of that Facility has been wonderful. They've always been helpful, courteous and friendly.

I've been with Public Storage for over 3 years and I'm moving out my stuff today. Was called today and informed that I still have to pay for the month. Today is the 5th, was not told that they no longer prorate but was told they would prorate when I first started using their services. I pay $249 A MONTH which is ridiculous. The late fee is another 40 plus dollars. The storage unit itself is in need of work. All of my belongings are covered in piles of dust. Stay far away from this company. Not worth the headache.

I have been a customer of the Public Storage location on Ogden in Aurora IL for 7 years. I had 24hr access due to my small business needs that occasionally fall outside of office hours. Earlier this year when trying to enter after-hours for a job, I was denied access. I tried multiple times. I called the manager from the parking lot with no answer. I left a message which was never returned. This weekend I had another job and found a pile of snow and ice in front of my storage unit. The manager was out, and office locked. I had to clear the snow myself.

From the moment I made an inquiry at Public Storage in Thornton Colorado the customer service has been poor. This poor customer service deteriorated when I became the victim of domestic violence and they couldn't care less about protecting me from my abuser by simply allowing me to retrieve my property. First, the procedure to sign up for a unit requires an appointment during hours that most working persons cannot meet (appointments are limited and not designed to be convenient). At this point the customer service really breaks down as the lies begin. I was told to simply have a friend come and set up the unit. That I can set everything up online, including multiple authorized users.

First they make you buy a lock that you cannot use anywhere else but yet they don't buy it back or let you rent it. The dollar for the first month only applies to certain units. I have tried multiple times to go online to pay which I have had nothing but issues and calling the local facility where the unit is, is zero help, they tell you to call the customer service line. They prorate to move in but will not when you move out. Everything seems to be a scam and see how much money they can get out of you. I have been calling the local facility which one of the staff argued about what I got when I moved in, she was wrong and I was correct with zero apology.

Paying my online Dec 1 account check was returned acct. The checking acct had been hacked. They would not believe me regarding the hacking, so I paid $116.xx to close the account with a new checking account on Dec 6. On Dec 12 I received another notice that the check had been returned. On speaking with the rep at the site, she tells me is auto checking. I NEVER SIGNED UP FOR AUTO PAYMENT. I can't find a telephone to file a complain, so I guess I have to go small claims.

Everything about Public Storage is unethical, from fee increases, fines and customer service. They have an I don’t care attitude. I travel frequently and at times run late on payment. The fee is $75 on a unit I pay $135 per month. I first obtained this 10x10 unit 4 yrs ago for $45 per month. Public Storage leverages my “stuff” against me to charge exorbitant $s. They take advantage of every opportunity available to them and are nasty people on top of it.

On Tuesday May 29, 2018, I got stuck at Public Storage on Lee Highway in Centreville, VA. I was there for about 3 hours from 8 to about 11. While there I called Public Storage’s corporate and talked to people who did nothing but blame me for being stuck. I told them the door was malfunctioning. They told me it’s not opening because I left late. That was not the case. Something was wrong with the gate. They berated me and yelled at me. One of the women I talked to was so rude scolding at me “pay attention”, but I was trying to talk to bother her and the police officer, who was on the other side of the gate to help me. Not once did any of them agree with me that the door was malfunctioning. After multiple attempts, I talked to a representative, who told me to call the local police, as they should have a code to open me.

If I could give zero stars, I would. They will charge you a full months rent regardless of when you move out. I got my unit in October. I’m moving my stuff out on this coming Saturday. The manager and the district manager is telling me that I am required to pay a FULL MONTH'S RENT regardless of me only being there 8 days this months. Ridiculous!!! They do not prorate which to me is total BULL. These people are complete rip-offs. Find another storage and make this place your absolute final resort if all else fails.

I was late with this month's payment and received a final notice to pay by today. I have this in writing. I went to pay my bill today and they sold my unit yesterday. I have cried all day. My deceased mother's possession were in there as well as my grandkids' baby pictures and other family heirlooms, nothing of any monetary value at all. I spoke with management and they refused to let me pay my bill.

On Nov 20th I had a 3.30 appointment to check out my space I had rented and bring in a deposit to secure the spot. At 11 am I received a call that a "mistake" had been made and my spot was no longer available. I insisted on an explanation as to how could this have happened when I had received several confirmation emails and phone calls from the company the day before to confirm I was coming in. Which I assured them I would be there at the scheduled time. I am now told that a scheduled appointment does not mean your spot is reversed. What it does mean is that it might be still available. It might not. When I asked why this is not explained when clients book appointments I was told that if they told clients that they wouldn't book with them. Hmm makes you wonder!!!

We went to get our stuff and everything was torn into and RAT poop all over. The place is dirty and unkept. We lost a lot of our belongings. When we cleaned things out not even a dumpster. When we went back there were cops there. The unit next to ours was robbed. They lost TVs and furnishings. What kind of security when people can get in through locked gates. We lost so much of our stuff plus months of payments. They also raised the rent a month after moving in. The place is dirty and smells. Please be careful before putting your precious items in storage. They will not be safe. They are very nasty and rude. Please stay away or get very good insurance to protect what you might lose. It's sad to feel your possessions will be safe and you go to get your stuff and it's either destroyed or gone. This one is on NE 36th st. In Ocala, FL.

I rented my unit in May of 2018. I rented because the rate was fantastic. I even convinced my parents to rent a unit too. I paid my rent in advance through December. Today, November 21st, I logged in to make a payment for the next 6 months. While I anticipated there might be an increase, I was shocked to find my monthly rent went from $43.00/month to $75.00/month. That is a 74% increase. I didn't get any letter, or email. I just happened to log in.

I have experienced a evil and unlawful misuse of power in this corporation. Beware of these Wolves. They put your contract, billings, payments in writing. Yet they lock tenants out when Rent is fully paid with NO Warning! NO written reason. This way they either steal your unit or get the tenant to move out angry and NO Data on terminations of the POOR, WEAK, BROKEN.

I rented a storage shed in St. Paul for my daughter who moved out of her college apartment. I paid for the first month and was late by one day on the second because I didn't get an invoice and forgot about it as I live in Milwaukee. Once I realized I hadn't made the payment I called them to ask why I hadn't of received an invoice and asked what I owed. They hit me with a $20 late fee. I stated that was ridiculous and refused to pay it. They hit me with another $20 late fee for the $20 I had not paid. They then deactivated my code. They are criminals. The customer service is the worst!! I would give them zero stars if I could. Don't use this company!!!

I rented a storage unit form the location at 4300 Boulder Highway for six (6) years!! The first two onsite managers were professional and possessed great customer relationship skills. However, in 2015, the company hired Chanti, who consistently pushed her staff to robo dial my cell, because Public Storage compensates its managers for accounts paid on time. As a loyal customer, I would ALWAYS pay any and all late fees, etc on a monthly basis. Due to the aggressive actions by Chanti, the current manager, I wrote and called the corporate offices, as well as customer service, complaining about this individual. Moreover, in speaking with a few of her subordinates, they substantiated my concerns regarding her behavior.

Do not get a unit here unless you like them raising the price without telling you. I was promised a set price for as long as I have a unit and they did not inform me they were raising the price. The customer service rep was extremely rude to me on the phone and the district manager refused to help me. She did not call me back for two weeks and when she did she stated “there’s nothing I can do.” I will be moving my unit to a different location as soon as I can. Run far far away. Do you even care about your customers???

I rented a storage unit from Public Storage for an agreed upon and advertised price per month only to have the price per month increase by $35 or 20% after a short period of time. I was told by the onsite and district manager that the rental prices are market driven and therefore because there was a shortage of rental units at the size that I had rented the price would go up. In my mind they pulled a bait, getting you in at the lower rate, and rate, increasing your monthly rental fee once they have you in there. I rented a large unit for my daughter's things, she lived in a three bedroom home, so to move it to another unit, which would require a large truck, would be costly. They know that so they know that they can raise the rate accordingly which is still less than renting a truck to move it out. What a racket. I addition to this review I also put one on Yelp. Stay away from Public Storage!!!

The Public Storage in Baltimore Maryland on Kent Drive needs need management as well as its other employees trained properly. I'm having a difficult time trying to have someone explain to me how come I am being charged for a 5x5 unit that is barely a 4x4. It is impossible to get in touch with anyone from corporate, they send my calls and emails back to the people that are not helping me in the first place. Once I move my things out I will never ever patronize that business again and anyone that does be sure to measure your unit and make sure you are getting what you are paying for.

Rate hike from $116.00 to $145.00!!! What for... did the unit size get bigger? Was told by Mike when I signed on that the if I vacated the unit by the 5th of the Month, the rate would be pro-rated which makes sense since it was pro-rated when I moved in. Logical to me. End result, I vacated the unit on the 4th of November, only to be told to pay the FULL monthly fee for an empty unit. As such, since EXTORTION is the way they choose to do business, I will keep the unit empty until the 30th of the November and again notify PUBLIC STORAGE. NEVER again will I rent from PUBLIC STORAGE.

I selected Public Storage as my storage facility in June 2018, for a rate of $65 per month. I just received notice that beginning Dec 2018 my rate will be $82 per month, a $17 hike, 26%. This is very high rate increase and the facility has limited access hours (only 9:30-5:00 pm on weekends, 9:30-6 pm on weekdays).

I really do hate Public Storage now! It's been trouble from day one. I paid all my bills on time. No more than 3 days late one time. I waited on a name change that should have never been changed to begin with for 2 1/2 months. Came in to the store with proof 3-4 times. Called corp/customer service 5-10 times at the 9400 S. Tryon location in Charlotte NC. When I first came in no one was smiling or greeted me except the new hire in training who actually did my contract. The asst. Manager had a horrible attitude with her short, know it all, smart answers huffing and puffing. I need 24 hour access and had it done once before and now I can't get it. They need to take it down everywhere if that's the case. At this point I hate Public Storage. No one can reach out to the district managers and it's very annoying that no one can help.

This facility has a rat infestation problem (Health & Safety Issue) which took them several months to even acknowledge even though rat droppings were all over in the hallways in addition to my individual storage! No communication of any kind was sent out, even when they were made aware of the severity of the issue, no action was taken to remedy the problem or send communication out! They do not take any action to remedy the problems or send communication to their customers to notify them of a problem that could cause health and safety issues. They deny responsibility of any sort! They have not taken any type of action regarding improving their pest control (if there is any!) or look into the mold issues which is another health and safety issue at this facility!

I have only been at this place 10 months, yet they have jacked up prices by 20% after 5 months, then jacked them up again by another 20%, 5 months after, this is disgusting behavior. I will be vacating their services straight away!

Cornell rd Beaverton Oregon - I was charged by Mary the manager 2 times in one month for insurance. I called 6 times to talk to Darren the district manager. He never called me back. This is the worse case of customer service I ever saw. They kept telling me my name was Jennifer ** because of error they made. Mary accused me of letting my friend use the storage on my paperwork. Clearly say no one can go in the storage. Never again will I rent from them. Darren is a terrible leader.

I moved my stuff into a small unit a couple of years ago. Over the course of my time at Public Storage, I didn't have any significant problems with the company. They hike your rate by $5 every six months a couple of times, but apparently that's pretty standard for storage units. The unit that I rented was pretty dirty - it was an inside unit but not temperature controlled, and the top of the unit was open to the building's rafters. Needless to say, I found A LOT of bird droppings and nesting materials all over my stuff, so make sure you cover your things if you move in here.

Starting a class action lawsuit against Orange Door Storage Insurance company and Public Storage. If your property was in one of the units that were destroyed by a chemical spill which was a result from how the buildings were built please tag yourself in. My storage unit was at the Pickerington, OH location. I was told that there are multiple facilities at multiple locations that were impacted. They are only willing to give up $250 per unit. I lost everything in my storage unit. I personally lost everything in my storage unit and am now living out of a suitcase.

I rented my storage in July. Came upon some hardship and medical issue. Asked for a couple day grace period to settle my account. It was told that the district manager has no mercy on customers when it comes to property liens. So I made away to pay the account to current and was told I can only pay by credit card plus a $20 fee to make a payment that they will not accept. I'm so amazed by this. Wish I had went with another storage place and maybe would never went through this. Be aware of what you getting into when comes to Public Storage.

This is my first experience with a storage facility and I wish it would be my last. Public Storage in Davie, FL is undoubtedly the most crooked establishment I have had the displeasure of dealing with. They filled a lien on my property even though I was up to date on payment. They had the audacity of referencing an esoteric FL Statute to back up their fraudulent claim. How this is legal in the United States...

**, was very rude from the first day I went to the location at 2497 Grove Way, Castro Valley, CA 94546, to do the paperwork. The day I moved in I requested a cart to unload my stuff, ** said she was busy with a customer so I waited for her but she never showed up so I went back to the office and she said that she didn’t have any carts available. She screamed at me that she didn’t have any other cart. I told her that I was waiting for the last cart but she gave it to someone else.

I am writing to complain about my belongings being destroyed at Public Storage's Butler Road facility early in 2018. I rented there for a few years starting in 2016 with no real problems except that the place was dusty and needed more cleaning which I stated to the supervisor there on several separate occasions. I found my unit infested by rodents on May 1, 2018. I immediately filed a claim and moved out and expected Public Storage, a big and powerful company to acknowledge their responsibility to keep rodents at bay and thus compensate me for my belongings lost especially since I did not store any food in my unit.

THE WORST PLACE EVER!!! While moving my things in a unit I'd previously had reserved I noticed I was running out of room and that I would need another unit. After making a reservation online the I went to the office to pay for the unit. The employee was aware that I'd made the reservation took me to see it & we went back to the office to confirm and pay. I stayed in the office for 25 minutes waiting on the employee to complete the transaction while being walked through it over the phone.

I am very unhappy with my experience using Public Storage. I've been trying to move out of and close my unit for months now, and the company has made it extremely difficult. In my move, I lost the keys to my unit, but they told me I can have the lock cut. In order to do that, I had to visit the unit in person because there is no way to fill out the required form online. So I made arrangements to visit the facility and filled out the form. I was told that the manager would call me ahead of time to let me know when they would be available to cut the lock, so I can be at the property. They cut locks at the end of every month (or so I was told).

Updated on 12/06/2018: Finally I after 2 attempts to move I'm out of this place. The first one I rented a truck and hire a guy from the Home Depot to help me to move just to find out the elevator were not working. The next time I call the office to asked if the elevator were working but they never answer the phone so I drove all the way and ask them why they don't answer the phone and she told me that she has to make 600 phone calls that day and they never know when the elevator works. On Sunday I could not finish to move out because only one elevator was working and because it works but is too slow.

Never been late, was supposed to pay 45/month for 5x5x,5 now had been jacked to 65. Never been late. Every user the auto pay have the contact and can read legalese they had 0 reason to raise the rate. Go elsewhere. The gate at the front was broken for 4 weeks allowing anyone to enter, then locked and I could never access my property when I needed. They closed at 7p and lock you out of your property, unit is in McDowell and 44th Phoenix AZ, it looks like druggies live in the facility and the smell of weed is ever present as if someone is storing bails there.

Rented a 5x5 unit in Chattanooga, TN for "just in case needed" space for my mother's move to a assisted living facility. Space was never used. I have an Email confirmation of move out, called and spoke with onsite personnel on billing, yet I am still receiving liens-late fees-insurance billings and even a charge for RAT ** clean up. Nothing was ever put in the unit!!! For emergency use only while dealing with the Mother move out since I'm in Texas and family in TN. This has been going on from 7-17-18 until today 9-27-18. Very pissed...

Public Storage will offer you a promotion rate but that is all deception. You must buy their lock. If you rent in the middle of the month, you will not even get the promotional rate. Also, when told by an employee that your next payment is due on the first, you get a bill and they tack on a late fee of $45. You always get what you pay for! Dealing with the smaller companies is always a better deal. You know what and who you are dealing with.

In Burnsville, MN Alex helped me with renting a storage unit. I had done all paperwork online and had an appt. to finalize it on the following Sat. I live over 50 miles away and went online for directions. That's when I realized I rented at the wrong Public Storage location. Contacted Alex and in turn he contacted JoAnn at the correct Burnsville location and explained the situation to her. When I reached the proper location to finalize the rental she said they didn't have the $1.00 first month special. She was so nice, and said she'd honor what I had at Alex's location. The day went very smooth and I was able to get out of my panic mode. Thank You to both Alex and JoAnn, you're the BEST!

I contacted Public Storage over 40 times in 2 months. They will not have a manager call me. I even sent a letter to the attorney general, regarding the fees I was promised would be prorated and they stole my sister's belongings. She is an Olympic Gold Medalist. Would not return her call until they sold $80,000 worth of belongings.

On May 31st I paid my last storage bill to close out my account and remove my property and discovered that "RATS" destroyed all of my property inside of the unit, property management told don't worry about anything, now I'm being harassed by collection agencies for BIOHAZARD ITEMS THAT WAS LEFT BEHIND DUE TO THEIR "RAT" INFESTATION AT THE FACILITY ON 3401 LA CIENEGA... SMH...ALSO HAVE LOTS OF PHOTOS...

I rented a unit from Public Storage for 6 months give or take. Everyone was really nice until there was a problem. Their unit was leaking. I was told because the unit was covered by my homeowner's insurance they would do nothing; not even offer different unit. I expected the insurance would be for theft or natural disaster, not faulty equipment. I specifically paid more monthly for a larger unit with direct access that I was told would ensure my belonging would be safe. I specifically inquired about the unit being watertight because I knew what was to be stored.

Within 8 days of buying a storage and taking over a previous storage company Public Storage Corporate gave me a letter to vacate. I was the other storefront directly next door inside of the building, on a commercial month to month lease, in which I had no reason to suspect the current owners would terminate my contract too abruptly. I had only been renting there two months when it went up for sale, and only four months when Public Storage took it over. During that time I painted the entire shop, had signs put up outside and by the street, changed all my LLC information, website info and had a grand opening!! I had a steady stream of clients and leads being built for this location.

I have had nothing but problems with this place since I rented storage there last year. They raise your rent less than two months after you sign your contract. They are crooks. Do not use this place. You will regret ever contacting Public Storage in Atlanta Georgia.

After an online inquiry I received at least 3 calls a week, no communication between those making the calls. I went to the unit at which point I was told I had to buy their lock for an additional $20. Once inside and towards the end of the paperwork I was told I had to buy their insurance for an additional $11-$15 per month. I’m literally storing paperwork & possibly winter/summer clothes in a 5x5 unit that’s 4 ft. tall. My $1 move-in rate now has a $24 admin fee, a $20 lock fee, and a min. $11 insurance fee (that will be charged monthly) so $56 today & now $36 a month to store paperwork. I’ll purge instead! Had this been disclosed in any of those calls or online I wouldn’t have wasted gas on a 30 minute drive out here.

I’d been a customer who always paid on time for over 3-1/2 years. This month, I paid my monthly bill online as I’d always done and for some reason the payment was never processed on their end. I’d received an email from PS on the 8th (two days after a payment would be considered late) informing me payment has not been received and a $26 late fee was being assessed. I immediately checked my bank account and after confirming that the payment indeed hadn’t been taken out, I contacted the local PS facility to look into it and that I felt I shouldn’t have to pay the late fee. The following day I was informed that they’d requested a waiver for the late fee but it was denied by corporate.

The facility and service are reasonable and I would like to continue using them. But the increase in rent from $211 to $271 in only a few months is ridiculous. In any other business this way of motivating your customers to leave would be considered a poor business practice. Apparently with all the scams around moving in and moving out, they actually like the churn. For industry-insider reasoning about raising rents ("7% every 9 months")..

In October 2015 I moved my belongings into Public Storage in High Point, NC. I felt that my belongings were safe it was climate control. I checked periodically and everything seemed fine. In June 2018 I went to move my very expensive Top Grain Leather living room set out to put it in the den. I found my sofa bed covered with mold as well as the matching chair and ottoman. When the sofa was removed, there was rat feces and a dead rat under the furniture. When I got the sofa bed out of the unit, I opened the bed and fund rat feces and urine on the mattress that had only been used twice.

The contract they provide will have you agree to their raising rates whenever they want (The above seems particularly exploitative of low-income people who aren't trained to read legalese and who are less likely to be able to afford the cost of transition from one storage space to another if they don't like their treatment). It is evidently standard practice to auction customers' property without ensuring receipt of notice. A couple cases in point: Was two weeks late on payment, and they sent me an email saying there was a late fee, which was fine and expected. However, it wasn't until I logged in to the payment section of the site that I found the small notice that they planned to auction my property. It would have been thousands of dollars of stuff in exchange for a belated $150 payment.

Public Storage is jacking my rates on my units without notifying... 2 storage units and 2 parking spaces. I’ve only been there 2 months and here we go...so I will be moving out. I should have read the reviews here before I moved into Public Storage.

Last month when I enquired about moving out from my Public Storage unit the manager told me there would be no problem moving out mid month and they would prorate. I ended up moving out on the 1st/2nd and was then told they don't prorate and would need to pay for the entire month ahead even though I had moved out. Even if they immediately rent out the unit to someone else I would still have to pay the month. WTF!! This has to be illegal practice and I intend to be in touch with my lawyer to find out if a class action lawsuit is possible. This is unacceptable and in my view criminal.

They not only need a lesson on how to keep their customers, their employees need customer service training! They're rude and very hard to work with. I would highly recommend ANY OTHER STORAGE FACILITY near you. DON'T USE Public Storage!

I rented a 10 by 10 unit in Feb 2017. I was told I had to buy their insurance. I argued with them as my homeowners insurance would cover the rental unit, but they told me it's required. My first month was free, after insurance and administrative fees, and a lock it was about $60. The next month was $134, then four months later it was 154, then a year later it was $195. I called pretending to be a new customer and asked how much would a similar 10 x 10 unit cost, and was told $122 ($134 with insurance). Thus this company punishes you for being a loyal customer. They also will lie, as you are not required to buy their insurance if you already have your own.

I rented a Public Storage unit recently and after 6 months they raised my rates 20%, ouch!!! This is part of who they are, and how they operate. Overall, the Stacy Rd, McKinney TX facility is nice, close to my home, and has a helpful staff. The biggest problem with Public Storage is that it's a month-to-month rental facility - which gives them the right to raise rates, after you have your goods nicely tucked in. They were not upfront about this. Folks are better off negotiating a contract with other storage facilities. Such a shame, but that is life with large corporations. I'd rather have them be upfront that rates will be raised - but then again, the truth is elusive in our world. Go elsewhere, there are plenty of options.

I lost my home, my job. I put my stuff in storage. 10x10. 169.00 mo. In less than 2 months they RAISED MY RENT TO 210.00!!! ARE YOU KIDDING ME? WTH does this to people who are adjusting to the already awful situation that led you to even use this facility to begin with? A greedy ** bunch of crooks!!! Thats who. As I'm writing this and have less than 2 days to come up with the amount I'm disheartened and sick to my stomach. They're a business I get it. But 40.00 increase??? There's got to be a cap somewhere? How is this legal?

I paid my daughter in law's storage, ** the manager did not have a clue it was paid and they had a relief manager who was an apparent dope fiend (she is the one with warts all over her face and arms) or former drug addict who only could tell me what she could NOT do. And they made an excuse for everything. THEY NEVER answer their phones and both act like they are wheeling and dealing and trying to beat their drug dealer. This location is 4105 SW May Ave. Oklahoma City, OK 73119.

2 year customer and I'm never going back. I often work long shifts and former OTR driver so I never make in time to pay in person so I pay online. After an incident with identity theft I had to make a late payment a month (or two) back. The majority of the stuff I had in my truck is in storage and never got around to clearing the building out due to my current job. So I figured since I recently bought a camper for my upcoming vacation that a lot of the stuff in storage may be useful. Well there was a different lock and tag on the unit and the reason for it is because of the ONE LATE PAYMENT. "It was in my policy" and they're "not required to alert the customer about being late " and "it's up to the site manager to make the courtesy call"... NO text, no automated system, but hey you get a postcard in the mail whenever they increase the rates on your building.

I was desperate not to lose my son's belongings 19 years he's had because he left for the Navy so I needed storage and the only place I can find was Public Storage on Route 23 in Wayne. I couldn't believe the price for a 10x10 which was 163! They were not willing to work with me one penny off since I'm low income but I was not going to lose my only child belongings for the past 19 years, I only had help for one day from one person as I am somewhat disabled and cannot do much but anyway the girl who runs the office is like a **. Telling me I'm forced to the girl who runs the office is like a **. For that price they should throw things in but yet they force you to buy a simple little lock for $25 and they tell you it's mandatory to buy insurance from them. No way!

Way to treat long term customers.

I have had a storage unit at the facility for over ten years. My storage unit fee has increased by 110%. It goes up every per year. There was nothing in my original contract that says it will go up especially at that rate. If I knew the fee was going to increase every year I would have never put my stuff at their facility. They say it's something about stock investments and cost of the area. However; units at that facility are going for 80 dollars less a month than what they are charging me. They give me no legal reason as to how they can do this.

DONT BE FOOLED by their lovely looking newer building and safe beautiful residential location. Due to their nonmaintenance of AC most of my stored items including antiques are now totally ruined by either water damage and or mold damage and smells!!! All they did was offer a 1 month refund. Doesn’t even put a dent into all my losses. Hopefully I have some legal recourse.

They charged me a late fee and were unable to remove it even though they agreed it was unreasonable. I paid my rent via Billpay on time for 3 years. Apparently once in those 3 years the check was late arriving even though the bank issued it on the usual date. This last time, they raised my rate from $140 to $154 and I didn't see the email. They called me when they got my rent check and I said I would have my bank send the difference and change the Billpay amount. She said she would tell the district manager it was on the way. They charged me $23.10 late fee and refuse to take it off when the additional $14 arrived 1 day after the rent deadline. Then I checked how much they are renting the same size storage unit if I walked in today. $122 and I am paying $154 because I have been there for 3 years!!! I am a customer no longer.

I obtained a storage unit for about a year starting May 2017. Went to remove all of my things from unit and realize the bad smell then discovered RAT feces everywhere. Torn papers, printer severely damaged, beds, blankets, couch, love seat, wooden nightstand and wooden fish tank stand all chewed up by "RATS". Staff basically laughed in my face. Public Storage ("LA CIENEGA/JEFFERSON"). No compensation all of these months I been paying my things was getting ate by "RATS".

I had stored with Public Storage for a while in the past and had a fairly good experience. Went to this new site because I needed to store some of my things along with, Army Vet Dads belongings. I was paying monthly as agreed. Lost my lock key. Kept calling to get the lock removed, so I could either, move or replace lock. We got no response. Found out later, that their phones were in transition for new numbers. They said they called us?? We did get a call from a Public Storage, with a long distance number. The message asked us about a new move in reservation. Which we didn't have??

One of the worst experiences of my life; doing business with Public Storage. Location: 63rd and Market St in Upper Darby, PA. I have been a loyal customer for 3 years, never once have I paid late. Every year the rent increases. They increase the rent and do not do maintenance on their property, as the facility smells of urine and is physically dirty. This was supposed to be a temporary situation for me but it turned out to be another monthly bill. I go to check on my belongings and my storage unit was infested with rat feces, dead insects and mold on my belongings.

STORAGE LOCATION - 20 E University Drive, Arlington Heights, IL, 60004. Do not store here. They raise their rates every 3-4 months. In 9 months our rent has doubled!!! It is so not worth it! Looking elsewhere where we lock in a rate. They do it based on occupancy. They have no occupancy because they keep raising their rates!!! Find another company... Scam, scam, scam!!! Very disappointed!!!

I had the opportunity to have multiple business dealings at numerous locations in the Florida Lake Worth Area with regards to renting storage spaces and parking spaces (4 in total). My overall experience was not consistent and included misinformation... Conflicting policy facts as to when charges would be engaged... That included wrong dates and expiration times over four facility managers. One manager named Marlon was very well versed. Had a command of what Public Storage policy was all about. However the other three facility managers had conflicting information that cost me money that I was not suppose to be charged for? Marlon gave me the contact number of the district manager (Stephanie) and I called her and left a message twice to avail? She never returned my money or even called me to tell me her take on this shady companies way of deciding when your rent is due?

I have rented a $400 storage unit on November 2016 to put all my old office furniture that I did not need. I filed a bankruptcy on December 16 and I returned my keys. I told them that they could sell my stuff on an auction because I was filing a bankruptcy. You know what they did? They did not sell my stuff, they waited until my Bankruptcy discharge (Feb 18) and they have been trying to charge me $9000 for the last 15 months of unpaid rent! This is the level of people that you will deal with. BE VERY CAREFUL, THEY LIE IN ORDER TO CHARGE YOU HOWEVER THEY CAN. I am going to file a lawsuit.

I arrived at Public Storage approximately 10 minutes from 9 to put a few things in storage for my van. About an hour later I went to leave and I access code would not open the gate. It kept repeating, "Call the office." I called the office. There was no one there. There was a manager's apartment above the office which I kept honking my horn to no avail. I tried going on the internet and find an emergency number and got the runaround. They are irresponsible and I would go as far as saying criminal in their behavior. It is a liability and when I finally did get out hours later only due to the fact that I actually guessed a six-digit emergency code which was unbelievable, I left a message for them before had done that saying that if I was stuck there I would sue them.

PS added an additional month, 103.00, after we complied with all their termination instructions and moved out. We contacted the manager as instructed and he never returned our calls. Now a collection company from India is calling us three times a day and harassing us for payment. No one from Public Storage returns our calls. This is a "move out scam" where PS claims their "move out" instructions were not fully complied with, and, our complaint is their instructions are incomplete and even designed to let them charge another month fee. Total scam...

After only five months of renting, here’s a $22 rate increase. Called in to be told you signed a month to month lease and rates can be changed at any time. Customer service representatives are very rude, if you can find another company do so.

I just got off the phone with a rep who was kind of rude when I was trying to get an understanding of why I was being charged an entire month of my belongings not being in the unit. So yesterday I got off work around 5 and was headed there to take everything out the unit and be done with them because I’ve had nothing but issues with these ** since I started, but it was rush hour traffic and what usually takes me 30 mins to get there, I took me a little over an hour. Doing so I call them and tell them, "I’m taking everything out my unit today and I’m headed there now." She tells me I better hurry before they close or I would get charged for the full month of May.

I had my storage for 9 yrs. At first it was affordable but with so many rate hikes it really got out of control. I moved out before May 1 2018. I'm so happy. The staff was very very nice and I was happy but the money each month is not worth it. Please Think Before you Commit. I really didn't have too many problems, but rate hikes are a thing of the past.

I originally started out a $200 for this rental unit 10 x 30 in 2015. It is now April 2018 and my rental just went up to $350. Totally ridiculous. I have gotten rent increases every year. People are renting the same type of unit for less money. How is that legal? I have had enough. I was told I had to pay for insurance. That was a lie. I have yet to be reimbursed for all the insurance I paid after being told Public Storage required me to have it. As you can see on my contract for the insurance there is no initial where box is or what I was paying for. I believe I am entitled to reimbursement for the insurance I pay that I was told wrongfully that I was required to have it. And I really want Public Storage to answer for themselves. Why they are renting out units the same for many different prices? I liked being where I was priced. Really upset to have to move. I just couldn't afford the continual increases and the aggravation it caused.

I've been a loyal or stupid customer since 2005. My fee was 40 or 45 monthly. Today the same unit is 84 monthly. My unit has been broken into. The unit has been soaked from Hurricane Matthew. Rarely do I visit it cause most items were from my deceased husband. My account is debit the 3rd of each month. For April they charged me on the 2nd- which throwed me into overdraft fees. I called on the 3rd and was told it would be returned within 48hrs- I informed the office to stop auto draft and I will go into the office by Friday to avoid late fees. The 191 dollars were returned 4/6. 4/10 they turn around and debit my account for 191.00 after being told to cancel all draft. At this point I am over 200 dollars in overdraft fee. What can I do? My daughter have a unit which all payments come from my account. Her unit has gone up twice within the last 12 months.

In mid-December 2017, I received a letter from my local Public Storage facility addressing their current and most recent rate increase. Withholding personal details, the following is a word for word explanation of their 17% increase!!! "Thank you for choosing Public Storage. As the leader in the self-storage industry, we strive to provide great customer service in a clean, convenient, professionally managed location.

I was puzzled about everything about this place and the nice young lady name Mekdes at the Hegenberger Public Storage made me feel comfortable and security was great. She took care of me. Made everything understandable. I maybe use this place forever. Thanks for having great people work for you.

I received my second rate increase in less than 15 months. Compares to other storage places in the area they offer nothing to justify the hike. The lights in front of my unit NEVER worked. Even told the Manager 3 times. I finally had enough after the last price hike and removed everything from my unit on 4/1. Nobody was in the office which was fine. I called on. 4/2 and they said, "Oh well you owe for the entire month and somebody IS ALWAYS in the office 24-7." Seriously. Didn't even care why I was leaving.

I have been a tenant at a PS location in Livonia MI for less than 2 years. THIS MONTH is my THIRD RATE INCREASE!! This time it was a 16% rate increase! WHY? Has overhead increased 16%? Taxes? Utilities? HELL NO. It's pure greed. And greed is far, far different than profit. I expect profit to be built into the cost of doing business. But THREE INCREASES in less than 18 months? Enough is enough. I will be vacating ASAP. They can kiss my **!

The rats were terrible. I had so much rat poop that I had to throw a lot of my stuff away and it made me sick when I cleaned it out even though I had a mask on and gloves. Also they changed the access hours so that you could access your unit after 5 or 6 at night no matter what day of the week it was. Early on when I moved in, I had lost my keys and needed to have my lock drilled out so I could buy a new one. I was told I had to have a regional manager drill it out. They told me what day he would be there. But when I went there you did not have the drill with him and he said I had to fill out a form. I filled out the form and gave it to the employee.

I was somewhat upset with the policies at your store. If you make a reservation and it’s said hold this unit, you expect the unit. I was told it only holds the price. Why? Make a reservation? Crystal saw I was not happy, but instead of giving me attitude, she stayed positive and upbeat. By the time I left she had me laughing. Sometimes, we as consumers, shouldn’t think that we are a person only customer for the day. Everything is relative. Crystal helps me to realize, that you can take a negative situation and leaving smiling! Thanks Crystal, your friendly and kind demeanor will not be forgotten!

I have two rental units totaling $460/month. The rent is due on the first day of each month. I am relocating out of state on April 7, 2018 and VERY DISAPPOINTED to find out that not only does Public Storage DEMAND full payment for the month with no PRO-rated fee for partial services rendered, they will rent your units out the very next day double-dipping! I was told I could leave my locks on both units for the rest of April, but that I would have to remove them at the end of April...obviously not possible when moving out of state. If I did keep locks on and did not remove them, Public Storage would continue to charge YOU for 2.5 months until moving the account into collections.

Public Storage has false advertising. They will tell you the special price is locked in and hold your unit for you. Then when you come in at the designated appointment time the next morning suddenly your unit is gone and the price went up $100 that month. Terrible way to do business, you can not trust a thing they say! Horrible customer service the way they treat their customers. I will no longer use them for any storage needs and will go elsewhere. Public Storage is unethical and can’t be trusted!

I rented my space last week and I'm very happy with the customer service at the location I have chosen. The site is very nice kept and Nick the manager at this location is very knowledgeable and courteous, he really made my moving in a very pleasant one.

I relocated my storage from Wisconsin, I was paying $90 for a 10x20 unit for which they never raised my rates. I am now at the Public Storage at 2620 W Lake St in Hanover Park, Illinois. Yes, I relocated there based on the price of course, who doesn’t go for price. I started there Oct of 2017 paying $57 and by February 2018 they already have increased my rate by $18. I’m now paying $75 for a 5x10 unit. When I asked they said they sent me notification in the mail of the increase. I never received it. I think that’s a little high of a rate hike after only 5 months and I’m on autopay so I’m never late. Do your research before renting with this business.

I enter into a contract with Public Storage in Huntsville Alabama on 05/01/2011. The contract stated the first month contract rental was $1.00 and then $75 per month. Payment was to be paid on the 1st of each month but late fees will be asset after the 10th. Well on 5/7/2011, I paid $80.48 for the lease for the month of June 2011. Which place my account a month ahead then I paid the month of July 2011 in June. From that point on my bank had always automatically made payment by 8 - 10 of each month to ensure my payments were always ahead. Each year when there was an increase I would have my bank adjust the payment by increasing the level for the month it was due.

RUN RUN RUN... I've been with them 4 months and they are increasing my rent by $20. My bill was due on the 1st of March. As I'm writing this on the 2nd of March I'm unable to get into the storage. You will regret doing business with this company I promise and the office Manager a mean tired **. She definitely hates her job so she takes it out on the customers. Abrupt, inconsiderate and lie... Whatever you do, don't... You're better off selling your stuff.

Public Storage is a rip-off. I signed a contract with them not even 6 months ago and the price of my unit has gone up by 30%. When my husband and I were doing our research on storage units, of course, pricing was a major factor along with the location. By this drastic increase, this is causing us to relocate and of course, spend more money. I believe everyone should know what they are getting into by other people experience meaning bad or good. Just wanted to warn everyone before signing.

I've used Public Storage in the past and found them to go downhill all the time. My last experience is with one in Tucson, AZ, on Houghton Blvd. Not only is the place dirty, doors do not work properly and to move in and out is an inconvenience. I attempted to move out one day and it took me 1 hour to move 13 boxes due to door problems, no carts around and had to park far away. The doors don't have any way to stay open even for 2 minutes by themselves. I had to make several trips day after day to move out and therefor I had to pay a whole month extra. The people there are always rude. I will never use them again.

NASHUA, NH EXT 8 FACILITY: Place is always breaking down! Mainly the heating and air conditioning. Bldg unsecured because of gate being broken and not fixed for year now and they have the gall to keep raising the rent. Managers uncaring and very belligerent when I ask when the problems will be repaired. Place hardly ever cleaned. Trash piled up in bathrooms as those managers sit in their air-conditioned office. We had one hot tempered manager kicked out. Definitely use another storage facility.

My rent increased 25% after 5 months! When I inquired, I was told they have no policy on how much, how often or when they increase rent! UNPROFESSIONAL. After I signed the rental agreement I realized that the gate was broken. I was told it had been broken for months. I then found out that the rear door was literally off of the hinges and left open for any animal or person to enter. This was an unsafe environment for personal belongings as well as my person. I asked for a manager's name/number, but there was no answer and NO ONE RETURNED MY CALLS! Finally after 4 months they repaired the broken door and gate and NOW THEY ARE INCREASING MY RENT BY 25%! OUTRAGEOUS!

I've had the storage unit 4 months and they are raising my rate from $171 to $196 with 30 days notice. Yes, I know it's within their right, but $25 seems very excessive. I'm out of the country so there is nothing I can do but pay. I wish there were a discount for long term storage.

Strongly recommend that potential storage unit renters NOT use the Webster, TX, Public Storage facility located off of highway 3. I rented a unit for my daughter for 9 months (May 17 - Jan 18). My daughter used the unit when she moved away to complete two internships. She did not remain in the Webster - Houston area while her things were in storage. When I went to vacate the unit I noticed that the door was falling apart and that there was a large gap between the top of the door and the ceiling of the unit (pics attached). I brought the deficiencies to the Public Storage employee's attention and asked to speak with the district manager. The district manager, Ms. Sonja **, refused to speak with me.

I rented a small unit at the Public Storage located at 5342 E. Mockingbird Lane in Dallas, TX. The young woman behind the counter told me that insurance was required. This significantly pushed up the rate of the unit. She didn't mention to me that I could have bought my own. I found that out many months later. The price Public Storage was charging for the insurance was far higher than what I could have purchased elsewhere. So I dropped the insurance after I found this out by going into my account and opting out of the coverage.

My belongings have been stolen out of my storage unit by the employees. My high school diploma, college degree, foreign currency, business portfolio, passport, birth certificate, photo album (have no idea why they would want that), painting, bar-b-q grill, a box of dvds and cds, clothing iron, winter comforter, canopy and exclusive playing cards. This is just what I noticed. There's no telling what else they took.

First Class service in matters of Public Storage Facility questions and assistance was provided today by two superb individuals, Ms. ** and Mr. ** (a.k.a."Sal"). I have very rarely encountered such outstanding concern, immediate response, and professionalism. A very hearty "Bravo!" to Supervisors Sal and Allison!

I started renting from PS in 2012. My unit is a 10x29 and I started at $350 a month. Since that time it has soared to $510 a month. There are months when I cannot afford to pay and it goes past the 10 day grace and they add $76.50 late fee and I end up paying almost $600 just for storage! One month I paid on the 31st 3 minutes after 5 pm and they still cut my lock and put a lien on my unit with an auction date. I had 10 days to come up with $1200 so they didn't auction off all my belongings. I highly recommend you go to a smaller storage company that isn't run with rude, uncaring staff.

I rented a unit. In June 2016 there was a promotion which they failed to honor. It didn't seem like a big deal. They told me I had the 1st thru the 15th to cancel my unit so they wouldn't charge me a fee. In August they change the policy to the 1st. January comes. I pick up my stuff on the 4th I let them know that I no longer need the unit and they tell me I have to pay for January's balance. I wasn't notify of the new policy. They also told me I need to pay a late fee. Why am I paying a late fee for when I have already cleared my unit?! I contacted the corporate and district manager and nothing is being done about this. I have never had any issues with a storage before. This people don't care about their customers. I hope they run out of business.

First there was a leak in our storage, then in the last months they increased their fees. Our storage went from $269.94 to $302.04. We went to remove the remaining of our stuff on the 6 of the month and they said that they were not honoring the “prorated” fees any longer! We had this storage for a year and a half with a perfect payment history. Our payments were withdrawn from our bank every 2nd of each month. We spoke to one regional manager who said “I don’t know why they gave you my number. I’m on personal leave!” He gave us someone else’s number, who finally contacted us after leaving a few messages to tell us that the “proration” was a “courtesy” and that their Corporate office had in the last few months removed that!!

This week, several units in the Wilshire Blvd facility in Santa Monica were broken into on the 5th floor of the 5-floor building. Public Storage took several days to notify us that our unit “may have been broken into” as they put it. Upon arrival, we found that someone had taken a crowbar or other powerful tool and ripped the siding off of the door entirely, breaking the lock in the process. 10 full-size electric guitars in hard cases were removed from the property without anyone noticing. Total loss, approximately $100,000-$150,000. When police were called to file a report, the employees (** and another woman) were completely uncooperative and refused to give officers a straight answer about anything that had occurred. When confronted about their noncompliance by me, they became condescending and defensive.

I've opened an account with them in August 2017. About a month after received a notice limiting the access times to the facility aggressively (Current access times are 9:30AM and 6PM). For 4 months no load in load out carts were available. After that new ones came in which were kept locked and you could check out with turning your ID in. I received a notice from them in the mail stating the day the account turns 6 months old a rate increase of 30%+. Immediately reached out to the store manager and was told that we can increase the price to any amount we want as long as we send a notice to you. Simply a bad business!

I rented a unit in Brick NJ at the Burnt Tavern Location Sept 1 2017. After 4 months I got a notice that my rent was going from 215 a month to 280 a month plus tax. That is a 70 a month increase when reaching out to the district manager and calling corporate. I was told it was probably a computer glitch but I will have to pay the increase!!! Whoever heard of such a thing. I am reading all the other reviews and find that a lot of people are saying the same thing. I'm not sure how they are getting away with this but I am going to make sure it is my mission to put a stop to this ripping people off!

Personnel at the 5016 E. Ben White location - The onsite manager ** on Sunday afternoon asked us to come into the office. She was very rude. People expect for managers and/or personnel to be friendly, courteous and respectful. We would be making a complaint and her attitude was go right ahead as if there was no worries about losing her job. You would think with a corporation you would expect a certain etiquette for customer service. With bad attitudes, people need to be reprimanded and/or fired.

This review is for both the national brand of Public Storage and their facility in Holly Springs, NC. We lived in the metro Raleigh area over a year ago and upon moving to Florida, we stored many of our personal belongings in a mom-and-pop storage complex. Everything was great: the rate was great, we could pay our bill online, and the customer service was always great. Then, we were all notified that they were being bought out by Public Storage. Everything has gone downhill since then.

They are ripping off people like crazy. They do not supposed to increase more than $5.00 to 12.00 by the end of the one year even if it is month to month, they are charging from 30.00 to 50.00 as they please at any given time... this lady "Dianne" customer- supervisor she say that they can increase as they please after me complaining for the increase [but not. They can not]. "I told her that this is not an apartment where you actually live in (in that case It is understandable)"... These are rental space with nothing special nor upgrading to the units. CRAZYYY!!! People need to complain to BBB (703) 276-0100. They are forcing rental INS. which is not mandatory in Florida. Also when they run out of specific special/size that it is when they are going up ASAP, and they just send you a paper, not a phone call, nor certified letter, nor email... That is incorrect and against the law in most USA states.

Our experiences with Public Storage have been terrible overall. We need a drive up unit with a larger than typical door. Most storage companies all have standard 8 foot doors so we're left with very few options, one of which is Public Storage. At first they seem great. We rented during a "special" when they were advertising 1/2 the regular rental rate FOR THE LIFE OF THE RENTAL. Wow, right? We were excited and decided to get in there right away. We were told that the cost of the unit was regularly $428 so we contracted at $214 monthly which is a lot for us, but certainly better than paying full price. We signed our contract in May around Labor Day. Our first payment would be taken out (automatically) on June 1st. We went to our unit toward the end of May and found one of those Public Storage "naughty" locks on our unit. We knew that our payment was on an auto pay PLUS it wasn't even due yet, so how could we be late?

I am very upset and disappointed that the price was raised up. I am currently living with family's, have no place of my own, my income is not going up and I fell behind. Now they want to auction off my things next month. This is all I have and own. They are a rip off and prey on underprivileged folks. They won't even work with you. I fell behind after they went up on storage. They need to shut the Shannon drive one down. Professional liars. Whoever written those reviews are a lie or just their friend or family.

They wheel you in $1 payment after that is expensive! Three days after paying my bill I removed all my items out of Public Storage. I expected a portion of my money back, no luck with that! I recommend that you use another storage place.

Byron **, District Manager, for Public Storage and Public Storage have engaged in a campaign of harassment, against me. It is also racially motivated. I am taking them to court, over the lack of services and the discrimination in their services, after paying for their services. Which I did not get from Public Storage. After renting a locker from Public Storage and after spending a lot of my money with this company, only to find that its racist employees, such as the District Manager, Byron **, (Ontario, Canada) has also decided that he can take certain liberties with me.

I put my mother's things in storage in February of this year. For the most part the Manager and employees on site are very nice at the McLean, Va location. Where I have the issue is with Public Storages fee increases. They initially give you the intro rate which is fine and the supposed lowest guaranteed monthly rate. Fine as well, however within 4 months of getting ready to pay my monthly rent the fee had gone up $43.00. Huh? When I called the McLean location they referred me to corporate. Oh boy can we say RUDE operator or customer service.

Please Public Storage, take a hint from all these one star ratings that you're greedy, money hungry **. You're worse than a greedy gold digger. Your CEO is worth about 2 billion dollars, while I'm barely making ends meet. I've been with them for ten (10) years, since October of 2007, and they have consistently gone up. I paid them all that I owed them on September 29, 2017 and they even gave me a payment confirmation, just to say days later that the payment didn't go through. Now there's a $123 dollar late fee, (literally, 123 dollars), plus an extra $350 because they're saying they didn't receive payment.

Public Storage in Dallas on Preston and Frankford sold my personal things out of ** without any contact that they were going to do this. Brett ** emailed me in July that my payment was late and I paid it. On Sept 27th he sold my stuff with no contact. Help! How do I get my things back? Especially my daughter's scrapbooks, birth certificate, etc?

My wife and I rented a storage unit through Public Storage. We went there on July 4, 2017 to put some items in our unit. When we got there we realized that all of items were covered in black mold, and as we further investigated, we realized there was a puddle on the top of one of our totes approximately 6-7 feet high, stacked. Items had drip marks, and a tremendous puddle of water on the floor. We got the manager to come in and look at what we were seeing, and took enough pictures to prove everything. We filed an insurance claim with the company you're required to take insurance out from when you sign the contract. We ended up getting the maximum from our insurance policy, which was only $3,000. We estimated that we lost $10-$12,000 worth of belongings that we'll have to replace, and $3,000 is not enough to replace it all.

They seem to hope and pray that you will be late on payment so your things can be set for auction. Cannot get a straight answer to questions and many times no employee can give a consistent answer to a simple question especially if you are late or might be late. Will NEVER rent a storage place AGAIN!!!

I used public storage for 8 years. As long as I paid monthly my stuff was secure. I never had a problem with the company and when I finally cleaned my storage bin all my belongings were there.

The storage experience has been great. The management is always pleasant. My things are secure and I can access them anytime I wish. I use my own lock so that no one else has the key.

Today packing and also getting ready for Hurricane Irma, when into location at 3 pm with my reservation "Labor Day special" Reservation # ** to find out Public Storage agent by the name of ** location 1859 N Jog Rod West Palm Beach Cancelled my reservation!!! Reason one she stated I did not confirm when I actually went into the location 2 days ago and I have a active storage unit rented at another location lie again!!! Asked her to confirm because that was not me I've lived in West Palm Beach for 5 years. Instead she rolled her eyes put her hand up and refused to let me talk to a manager. But yet she was very happy to make another reservation for $100 more than original reservation!!! Unbelievable price gouging slim bags!!! So Upset.

Public storage has raised my rent significantly twice within a year. Their customer service is poor, the reps are often rude, and the district manager only protects the employees with no regard for the customer. Their office closes indiscriminately at different hours during the day and customers just have to wait for their return, Also I was quoted a price over the phone initially which they did not honor. I will never use their service again and warn against any prospective customers.

I just went down to the public storage on Center Ave in Denver. I intended to pay my overdue balance and collect a few items for my business. The gentleman that was running the office was engaged with a new customer. I proceeded to retrieve a couple boxes of items and thought I would pay my bill when he was done. Half way through my efforts the employee became very agitated and told me that pulling my car around would be better than going through the office and asked what my unit # was. I could tell it was not worth explaining to him that all the spaces in the loading area were full. For some reason this really started to get him bent out shape.

Public Storage in Hamilton Twp, NJ just raised my rent by 10% and I have only been there four months (it states in the contract they have the right to raise after 6 months). I complained via email to their Customer Service department and also to Jessica, the District Manager for the Hamilton Twp facility, and I received absolutely no satisfaction.They claimed it was due to "overall operational costs" that they had to raise my rent. They really have the consumer at their mercy and they know it and exploit it - it's not an ethical practice at all! I would recommend not using them.

Public Storage just raised my rent by almost 15% and I have only been there a few months. Moreover, when I complained on the phone they stated they can raise it again whenever they feel like it. So, now I have an underground storage unit where things are already mildewing and I either take this abuse or move a 20x20 storage unit. It seems like robbery. Maybe it's legal, but it certainly is unethical. I would look elsewhere before doing business with Public Storage.

I do not like this company at all because they get customers in with an introductory low rate and then they raise the rates every year making it harder and harder to pay until it's almost impossible. They get people caught in a Catch-22. Not many can afford to pay a mover every time they raise the rent. Never store anything in these places for more than a year or not at all. It's not meant for long term. They do not reward longevity or referrals. Is there is a class action against this company for gouging customers? Also the corporate office does not return phone calls very much of the time. Thanks. Never store anything in these places for more than a year or not at all. It's not meant for long term. They do not reward longevity or referrals.

I pay a lot of money at Public Storage in Scottsdale and have not been able to house my unit in 3 weeks because it's pitch black inside and out in the evening. Not only that but the security is a joke. One camera facing the gate. None facing the units. Someone crawled between the back side of the gate the other night and got right in and out with a car faster than I could find my phone to report it, driving a car this time and got out without even using a code!! Ridiculous! I called several times and I am here now and still no lights so I'm leaving a huge note on the door because no one has even bothered to call me back or fix the problem.

There's only one security camera facing the gate at my location in Scottsdale. There has been no electricity/lights on my whole side of the property for over a week and no one does anything to remedy it! It's pitch black out there and I'm usually by myself and only 98 pounds soaking wet. I saw someone come in the property by sliding in on the side of the gate last night and then leave without a code, with a car, After hours! I am so scared my stuff is going to get robbed out of there. Someone can drill out a lock at night and they have won't even know because there's no lights and no security camera facing into the property itself, only on half of the gate, not even the whole thing like where I saw that guy go in last night. I can't afford to move it to another location right now and they dont offer discounts to already existing customers.

13640 Bel Red Rd. Bellevue WA - I understand from readying my contract that I am supposed to receive 30-days notice when rent is going up. Mine is automatically withdrawn from my checking account and it went up by $46. When I called the office, the young man who answered told me they raised the rents every six months or once a year. Manager is very rigid and didn't offer the on-line discount she encouraged me to seek when I set up a smaller unit there.

I signed a lease agreement on May 20th and my bill was pro-rated. I informed the lady I will be moving out the beginning of the month (August). I called them to find out what my pro-rate for the 5 days will be and 5 different customer representative told me 5 different things. They can make changes in their policy that will affect your payment and they believe they are not obligated to inform you of these updates. Only a company involved in shady business will their employees won't have a guideline of procedures. Their employees are rude and never ready to help. If they do not prorate at all, they shouldn't have done that when I moved in. I did not get anything writing that they update their terms of service. That is fraudulent and unfair to customers. I will never use them or recommend them to anyone.

Public Storage @ 1501 Louis Henna Blvd, Round Rock, TX - When I reserved into this unit back in April I reserved a unit online for I think $65, 10x10. I think the special was move in for $1.00. Boy was that misleading! Then they say you HAVE to have insurance. That is false. My insurance policy only covers 10% for storage unit contents being $1k so I opted for their insurance at $11/month. I ended up being forced to buy some crazy small lock of theirs at $20 or so and by the time I was done I ended up paying nearly $65 to move in.

I was in between homes for a few years. I rented a storage unit on Glades Road in Boca for a wonderful price. Place was clean and temp controlled with restrooms, music and plenty of carts. Public Storage bought it and rent almost doubled, a/c is hot, garbage cans, restrooms and carts were removed. Place smells and is so dirty now and also the elevator is not up to code. I moved out and will never again rent anything from Public Storage. 2 other of my associates have also closed their units for the same reasons. Look around... They are horrible.

I was relocating from CA to MA for work and was looking for affordable temporary storage. I wish I had seen all of the terrible reviews of Public Storage and taken my business elsewhere but that isn't the case. I booked a unit through their website because it offered a web discount. The deal was $1 for the 1st month and $189 monthly thereafter for a 10x15 unit in Peabody, MA. 2 weeks prior to my move, I received a phone call from an employee at the Peabody location confirming my unit. I specifically told her that I'd be there by 4:30pm May 14th for my unit. She put the notes in the computer and we hung up. I drove a moving truck for 4 days across the U.S.

Made a reservation on the phone for Lawrence ks (college town) but when I received the confirmation email it was for Merriam Ks. They said no problem to switch, but after I drove 2 hours to Lawrence to meet my son, they ran my credit card for 142$ instead of the 1$ first month that I had been quoted. They said they don't honor that special but I have since called the reso line as a new customer and was told that of course it was good in Lawrence. I cancelled, but they gave me no receipt, when I checked my CC statement, they had shorted my refund by 21$, the cost of the lock which I never left the building with.

Tried paying my bill thru customer service and online. Was unable to pay my bill on time and charged a late fee because Public Storage entered my data incorrectly and could not locate my account. Was told that it was my fault that they were unable to locate my account by looking up my name and phone number--Said they had no account under my phone number. Was told that the account was under another person's name (even though I set up the account) and they were unable to assist me without the person on the phone. Eventually I located my account number and called them back-- where they were able to locate my account under my name. They had my phone number with 10 digits. They insisted that it was my fault and I am charged a late fee.

The local manager has been great. That doesn't mean he's given us more than we deserve/paid for; it means he's been considerate, positive, focused on providing solutions or at least explanations, and is generally polite. He is the exception. Making changes to a policy was horrendous. That is, turn in one unit and take another. Reserve online, get confirmations, find out in 5 different stages from a local staff person - and I don't mean nicely - that almost NONE of it applies. We did everything right and on their own website. It's not even that the terms may be different for an existing customer (which I don't abide, but OK, your business), it's the caustic, incomplete, derogatory, tired way it's addressed and communicated. Nope, you're the customer, you're enemy. Like it or lump it.

We have had a Public Storage unit for 3 years. A 10 x 20 unit that housed our entire home belongings. For the most part we have not had any issue except for them raising their rates annually and the "secured gate" being broken every few months! What started off as $120 has skyrocketed to $200 a month! We have just moved out of the public storage unit into our first home. I was in shock, disbelief and disgusted when we started pulling our things out of the unit. Almost everything that was in the unit was either peed on, pooped on or chewed on by rats. When I brought this to the manager's (Bruce) attention he said that they don't do any kind of extermination or pest control for rodents, cockroaches, mice, or any bug.

Searched around for a good deal for 1 year storage, and found a rate I could afford. The location was good and manager there was great. But 5 months after I rented it, got notice that my monthly rate was going up 45%. I asked the manager, was told that is controlled at the corporate level. I called customer service. The rep told me they can charge whatever they want, increase as much as they want at any time, and I'm welcome to move out at any time. So I am. After using their company off and on for 30 years, now I'll be using every forum I can find to steer others away from them. Wish I had seen this website before I moved my stuff in.

When I went to rent from them I reserved online and went to the place. When I arrived I was given a ride to my unit which is suppose to be 10x10 so I had a tape measure with me and decided to measure the unit. It was 10 feet wide but only measure 9 feet deep. When I asked the sales lady about that she said "maybe it was measured from the outside" but that makes no sense since I would not have 100 square feet of space to store my stuff. Then we went back to the office and I asked for corporate number. I called them and they said it was approximate. How is being off by a foot when you are paying for 10 feet approximate. I mean think about it. It's 10% of what I'm paying for and not getting. Storage units think they can rip off the consumer by doing this.

I rented a 10' x 10' unit over 7 years ago. There was no promotion, it was the regular rate at the time. I paid $82.00 and that included the rent tax. They have consistently gone up, between eight and $10 a month every six months, like clockwork. My monthly rate has gone up a whopping 250%. I am now paying $198.00 a month. I went in to pay my bill and met with the District Manager, who was training a new employee. He couldn't help me and gave me the number to corporate. Each month, when I pay my bill, there is a new face. I have been told by an employee, that the pay is terrible. There isn't any customer loyalty, rather, loyal customer penalty.

This billion dollar family owned company is insanely overcharging customers. Yes, I needed storage, and I paid PS on time, and had always updated my mailing information with them. But when it came time to pay, PS would increase the rental DUE amount without informing me every 6 months. This unit is off of 610 & South Main in Houston - not air conditioned, horrible condition, I paid for the lock, and was not informed of increase because the office staff never updated my address. The first price was $1, next month amount for several months $85, increased 6 months later, $125, and 6 months later $139. The staff claims the increase is due to location - really, it's robbery!!! I am moving out END of this month! Would never recommend Pub.Storage.

Each and every month our price was raised by $18 to $30. On top of that when we ran into some serious medical bills we called the district manager to inform him that we needed just a little more time. He NEVER returned the call and we received the only call 19 hours before our unit was auctioned off for a paltry $900. Our $40,000 worth of merchandise went for $900. No concern about this on their part. This is bad enough but the district manager had THREE WEEKS to call me before doing this. He ignored that purposely. Public Storage is simply the WORST COMPANY IN THE UNITED STATES and I have been around a long time to see what's out there. AVOID Public Storage at all costs. There are much better and much more economical independent choices.

I have been a customer of this company for over twenty years, but let me tell you that they have become incredibly greedy. Stay away. I can't wait to move my property to another company. I have called the managers number to only get a recording, never to receive a return call. The people at the local site are nice but the people that control the prices are evil. A rating of one is an overrating for this current group of managers. STAY AWAY, FAR, FAR AWAY!

Made online reservation 6/18 for smallest unit at 75.00/month. Public storage adds $24.00 administrative fee, $20.00 for a lock, takes money on 6/19, then prints an agreement for a $93.00/month fee. I objected to the extra $18.00/month. The "manager" was obviously inexperienced, said there was nothing he could do. I called customer service, was told "manager" should call District Manager. "Manager" said he had no number for DM, would not call. I insisted and when new customers came in, he miraculously produced a number for DM the I should call (outside so other customers wouldn't hear). No answer, no call back, of course, so I cancelled the reservation but was charged 25.95 to do so.

I have placed 4 calls to corporate regarding an auto payment that couldn't be stopped in time after we moved out causing me to get charged for an extra month. They don't return calls, there's no customer service supervisors available when you call and when you leave a message you don't get a call back. They have a "we can't do anything about it" attitude and pass you on the next person.

I've been using them for almost 4 years, with modest increases. They just raised my rent from 102.00 to 149.00 starting July 1, 2017. Where do they get off with such a large increase? I'm pissed off and they can get away with this? Where are our elected officials? And how come public storage needs to increase so much? Their overhead has not changed. Sounds like corporate GREED!!!

I recently retrieved all my items from a Public Storage facility in Nashville, TN. I was surprised and upset when I found my belongings to be damaged by water and improper climate control. I write this review to WARN others!!!

Public Storage never sent me a certified letter or made any type of contact notifying me that they were going to toss my belongings in their on site dumpster. I never received a late bill or notice. I phoned Public Storage customer service and was told to call the on site manager who tossed my stuff. That lead nowhere. I literally had to crawl in the dumpster and retrieve my belongings. A lot of the stuff was damaged and stinky from being in the hot dumpster. Isn't there laws about this? I would not recommend Public Storage!!! A serious rip off!!!

Public Storage is definitely a rip off. I first started at 116 then it kept on climbing until past 218! I am now scheduled to move and they said they don't prorate and I have to pay for the entire month even though I am moving mid-month. How can a company do this to people? They should have a reminder or disclosure upon signing the contract that you will not be reimbursed the storage fee if you move out past the 6th day of the month. I will not ever use these crooks again. They rip off people and the storage facilities are not even well taken care of. How can we people get our hard earned money back? Anyone else got ripped off like this??

Public Storage has a policy of charging a late fee on storage rental bills that are paid after or on the 7th of the month. Today is the 6th of month and I have tried all today to pay my bill online before the 7th of the month to avoid this late charge. First, I called their customer service number to pay over the telephone to save a little time. After spending a while listening to prompts from a machine I learned that they charge an additional 10.00 fee to pay over the telephone with a credit card. Second, I attempted to pay online with their website where I am already registered with an account but this did not work either because the computer saved user name and password would not log onto their site.

I checked around and got a 10 x 15 unit at a Public Storage Facility in Ledgewood, NJ paying $149 a month. Lo and behold 6 months later they are raising the rent to $180 a month, a whopping 20% increase. I called the company to complain and see what they could do to lower the bill and they told me that this is what they do every 6 months to 1 year. They have a "pricing committee" that decides how the prices should be increased and they do so accordingly. Therefore you are NEVER locked in to your rate. BEWARE.

Public Storage is a huge ripoff. Rate increase of over $30 in less than 6 months and now we will be paying almost $300 for a unit smaller than the average bedroom. They lure you in with $1 first month when we ended up paying over $100 for the first month. False advertising like this should really be illegal. They don't tell you about overpriced mandatory "insurance" you have to purchase. How I wish I had picked a different storage facility or even PODS. Unless you have money to burn go any place other than Public Ripoff err Storage.

I have had a 10x10 storage unit for past 26 months. My rate started at $169 and now 26 months later it's $344. Last month I went online to pay my storage and it was already paid. Found out they turn on my auto pay so I turned it off again. This month it's back on and my bill was paid. This company is hog. Remember pigs get fatter and hogs get slaughtered. Cleaning out my unit this month.

Rented a unit on Union Hills rd in Phoenix in Dec 2016, my monthly rent went up by $41 in one shot by June. Their excuse was that operating costs went up. I asked to speak with a manager and was advised by Roxanne at customer service that it would do me no good. I will avoid this company in the future and would advise others to do the same.

I have been renting from Public Storage off and on for almost 7 years and 3 different states. My complaint is with the one in Renton, WA. I have been renting a unit for almost 2 years and in that time they have increased my rent twice... each time by 26.00. The unit is not one their best. It rains here in Washington almost continuously during 10 months of the year. Our unit does not have a gutter, so there is always a waterfall over our door when it rains. This waterfall prevents us from entering our unit unless we want to get soaked and have all our belongings soaked.

Please be aware of the untold contract agreement such as prorated charges. I rented my unit from May 15 to May 31 and I went to the office to close my account June 1. Now they are telling me that I owe $70 for prorated charges. I pay for a month up front. No wonder why they have a 1 star rating. I wish I would have read the reviews before signing a contract. Hope these reviews help other people in the future. Stay away from public storage.

Please be mindful of your stored property. According to my understanding there are cases in which people are actually/literally staying in the storage unit!!! Last year on the "emergency" stairs I got into a half naked street/homeless woman. I've never taken the stairs again and I've always waited for the elevator since then. This year it seems one moved into one of the bins... also a bin in the row. I walk to my spot, started smelling after sounding like something is inside eating chips which makes you wonder if some rats have a nest there or if a pet is actually stored there!!! After a short time I had to go out and it took me two hours to clear my airways of that stench. I am terrified to tell the employees there. They have a style to turn the matter against you. Moreover, even in the contract they claim they are not responsible for any safety aspects. The police sends you to the manager.

In Vero Beach Florida on US1, the assistant showed me a small unit. There were giant ants crawling down from a trap-looking ceiling. And like others who have complained, the cost went from a 50% discount to added administrative fees, insurance fees, taxes for each of the fees and taxes on the cost of the unit. $20 quickly turned into $65. But the next suspicious catch was that she asked for my driver's license and contact information Before telling me about all costs and had me sign it. When I said I wouldn't take the unit after hearing all the fees, she refused to remove my information or destroy my paper that I signed. Seemed shady. I wouldn't trust them. She seemed at a loss for words when I said I was going to compare prices with other storage units. She was dazed after that. Thank God I didn't take their insect infested storage unit.

Public Storage is a scam. Their advertised prices do not apply towards the storage unit once you reserve it. You will get an email days before your scheduled rental starts informing you of a price change. Also, be aware of the units and water damage. Some of their units leak water. This is a problem that has not gotten fixed.

Paid $167 for a storage unit. My storage needs changed within three days. Requested a partial refund for unused storage time - wasn't expecting admin fee, insurance, or taxes back. They refuse to refund any of it - except the lock. The unit won't even be used. Very money hungry company and not customer service friendly. Be cautious when dealing with them. Based on my experience with them, I'd consider another storage company.

On May 6th, 2017 I went to the public storage facility to put something in my travel trailer camper. I discovered that the trailer had been stolen, and that the property manager hadn't even bothered to call me. The camper was later found destroyed. The office manager staff have provided very conflicting information. The regional and district managers have been callous and indifferent acting as though this is normal, another day at the office.

Went to rent a climate-controlled unit in St. Louis, MO based on the "15% off per month" prominently displayed on their web page. When I got to the location, right off the bat they tell me, "Based on our current demand we're not currently doing that promotion." Fine. Then there is the mandatory $20 lock purchase "to ensure our stuff is safe", not mentioned anywhere on their website. Then there is the mandatory insurance, also not mentioned anywhere on their site. I guess the unit itself was the last straw - for a "climate-controlled" unit, it looked exactly like one of the outdoor units with a building shed built over it.

I have used this facility in Rochester, NY for almost 2 years and each year they go up on the rent but the service is lacking. The problem I have is when I began renting at this location they offered a secured facility where in order to get inside you needed to put in a code to open the gate. Here is the problem, the gate has not worked since about a month after I signed my contract. At first, I thought it was temporary and since I hardly ever needed to go there I never noticed. Lately, I have had cause to drive that way and began noticing that the gate is left wide open all night. Not only is this a problem for my belongings, it is also a safety issue, anyone can walk or drive in there and break open the locks and take my belongings, not to mention someone can hide in those units because they are not locked either.

We rented a unit about 6 months ago. Only one light was working in the unit. Property manager was notified. Fast forward 6 months, our rent goes up $30/month AND now all lights in the unit are out. We had to get on a ladder and change out a set of bulbs ourselves to see. The other fixture was broken. Property manager AND Corporate Customer Service was notified. Customer service rep basically said too bad about rent and he would contact property manager about light issue. So we are paying more for our unit plus doing some maintenance.

Public storage in Auburn Washington is also horrible. First my family lost stuff due to a fire and water damage and only given 1 day to remove our stuff and also move what we could salvage to another unit and then that other unit I just found out was infested by rodents. My stuff was safe (no food) and not a problem with infestation the whole 5 years I had it in the previous unit, but the outdoor ones are infested and was told by other people down the same aisle as me that they were moving out and lost their stuff for same reason when I was there today.

Watch out for up-charge gimmick! I received an email that said my total move-in charge would be $73. When I go to move in, I am told that I have to buy their lock for $19.99 (mandatory). I am also told that I have to buy their mandatory insurance for $15 per month. I am also told that I must pay a "one time" Administrative Fee of $24... then, to top it all off, I ask if I have to worry about rodents chewing up my stuff, and the manager acts like that was the dumbest question she ever heard. "It's Florida and your stuff is stored in an outdoor metal shed... what do you think?"

The Public Storage located at 1062 St. Johns Place in Crown Heights Brooklyn, is the worst! For starters, their staff is very rude. On Friday, April 21, 2017, at 12:33 pm, my mother wanted to use the restroom before we went to our storage space. A staff member stormed passed us with an attitude as we attempt to ask her about using the bathroom. I said, “Hello,” she never respond and slammed the bathroom door in my mother's face. Secondly, the storage area lacks ventilation, lighting, air conditioning in the summer and heat in the winter and they have a rodent problem. Thirdly, my mother complains that she dreads going in to pay her bill because they always have an attitude so now, she pays her bill online.

I had recently lost my job and my payments became accrued over time, next thing I know have to pay $1700 just to get my stuff out! I'm so upset that I will lose everything. I spoke with the Property Manager and she told me, "you can make partial payments". I said, "even if I do that I will never catch up". My auction date is 6/20/17. I still am unemployed till this day. I'm trying not to worry too much because I suffer from mental illness. I have been working at bars just to make ends meet. But they don't care. I will never go to Public Storage again! :(

Corporate from Public Storage called on 4/20/2017 to resolve my issues and we work them out. Thank You.

Rented unit from 2300 Purdue Ave in W Los Angeles for three years and recently had a water leak, mold and rat dropping issue. The manager ** did not help with situation and was very defensive leading me to believe they have other leaks. She did not offer anything like boxes, new unit and kept saying it was not their problem. After waiting three hours to get another unit because computers were down and she did not want to deal with the issue and helped other people while I just stood and waited. Asked to speak with her supervisor and she called him leaving a message. He never responded back. I called and left several messages for the district manager for a week and still waiting.