Public Storage Reviews

I had a storage unit at this address for 8 years, 18401 N. 35th Ave. Phoenix AZ. The rates kept going up. The last one was an increase of $50.00 a month. The increases were happening every year. I sent an email one of the times asking to please reconsider. I never heard from anyone. The increases became a financial hardship when it went up to $350.00 a month (7.5X10). I found a bigger one for $112.00 a month. When I called Public Storage to let them know I was no longer going to be renting from them, they wanted to negotiate a cheaper monthly fee but I was not interested. The gouging is appalling. Shop around. Storage facilities are popping up everywhere. Don’t waste your hard earned money on this place.

Our customer service agent was Ashleigh on Wever Road. She was very patient and detailed with our services. She worked with us to find the right size and pricing. I was reserved at 10 am but did not make a decision until 1 pm. By then the discount have vanished due to another reservation. She got us the same discount for another unit with access to the mobile app for entrance. I would absolutely go back to rent a space from that location.

Beware, before even you try to book any storage with this business. They will scam you with lots of hidden charges and extremely unprofessional. Here is my story. I had few extra boxes that I wanted to keep in a small storage unit at Public Storage about 2 blocks from my place. I booked online on 30 July and scheduled to move on 31st. I was overcharged and there was hidden fees that they would never disclose up front. I called and left several messages but no one called me back.

If I could give 0 stars I would. Customer service is terrible and they constantly raise your rate and not just by a little. The staff is miserable and never stay for long. That alone speaks volumes about this company. Go anywhere but here!

I visited the 6700 Reames Road, Charlotte, NC location today and was thoroughly pleased with the service. I was promptly greeted and assisted by Lexie. I inquired about a 10x10 and a 10x15 unit, and Lexie showed the 10x10 and demonstrated the 10x15. When I was confused about the pricing, Lexie took time to explain in detail every aspect of the pricing. I was very pleased with my experience. Lexie is a credit to your organization. Thanks.

It is unfair that the price for new customers is half of what your existing customers have to pay. Your price increase is so much higher than what you have advertised online. When calling customer service they always say they cannot do anything to adjust the price.

I recently stored my truck at Public Storage for 5 weeks. I called customer service in advance to ask if the monthly rent on the 2nd month would be pro-rated, since I was moving out after only 1 week. I was told yes. When I moved out I was told it would not be pro-rated. I called customer service again, to explain that the only reason I stored my truck there was because they gave me the wrong information. They would not refund ANY of last month. VERY UNHAPPY CUSTOMER. Truck will not be staying there again.

151 NW 5th Street Miami, FL 33128. Phone 786-600-2009. Hope I'm not speaking too soon. My experience as well the problem regarding my acct. was handled professionally. Been to this location in the past. My visit was ok. Today at 2:50-2:55 p.m. Aug. 08,2025 I went in to make a payment on my acct. I gave her my info. She retrieved the acct. There were a few things wrong. Didn't have to explain. She immediately went into the system. Resolved the problem. Great service, awesome customer service. Need more Reps Like you to help, better assist. Also be Customer service ready to serve the public. You know who you are, You: She was nice, help, calm, friendly. Continue providing excellent service, & doing a great job!!! Don't change. Thank you.

The company is the worst. Dirty. Nasty. The employees that work there are evil. I will never rent from this place again. I will get a lawyer involved. I was discriminated against and someone needs to stop this madness. Even corporate would not help.

The unit I was given had two doors. Only one operated. I was told just to use the other door. Within 2 months of renting the unit, there was a huge price increase. I could not access my storage unit most of the winter because there was a gutter that drained right on top of my unit and there was thick ice at all times in front of the storage door making it impossible to open the door. I was told it was my problem or I could use the broken door (umm...its broken). I then tried to switch my unit to another unit on the property. The unit was advertised as a 10 x 20 but there was a big metal housing or duct work that took up at least a 1/3 of the floor space at the back and side of the unit. I then had to fight for a refund for that unit and was refused the $29 admin fee I paid even though they falsely advertised the unit (and were charging me rent for a 10 x 20 unit).

Absolutely terrible customer “service”. Worse than Comcast, and I didn’t think that was possible. There is never anyone on site in the office, customers are directed to teeth-grindingly bad “customer service” number that puts you through voice menu hell. If you can navigate that, you get dumped into an AI text messaging app that eventually says, oh I can’t really help with that, please call the customer service number. I finally got through to a person by pressing “0” in the voice menu, and the agent really barely spoke English and ended up forcing Public’s own insurance on me even though I have my own.

After three months, PUBLIC STORAGE raised my rent 42%. They claimed that it’s the new market value and they can raise it at any time for as much money that they want. Which they did! DO NOT USE PUBLIC STORAGE.

Have had a great experience with Public Storage at 4654 Roswell Road in Sandy Springs GA, with the exception of rental increases. Within one year my rental unit went from $218 to $368 per month. I called and thankfully they agreed to lower it to $292 ($308 with insurance) for three more months. However, the fact that they would take this much advantage within a year of renting is very disappointing. So, my advice is to read line 22 of your contract carefully and know that the amount you’re signing for means little by the end of the year.

I called the Upper Arlington Ohio location with cost concerns for long term storage for my disabled mother-in-law. On a fixed income, it is extremely difficult to afford the storage. STANLEY was not only attentive to me but offered a solution that provides some financial relief for my family. I cannot thank him enough for his kind words, his time, and his AMAZING sense of humor. Mr/Mrs Customer. Thanks you Stanley, lol!

Mrs ** very helpful in recommending the right size that I would need for my sentimental items I need to store left by my father. She really makes you want to use if not that one one of the facilities they have. Thanks a lot Mrs **. Have a blessed day.

The cost of your rent will go up every 3-6 months until it is too high to rent there, but at the same time advertising the lowest price on their web site. When asked why you are paying $200 more a month than advertised, even tho you are a long time customer, they say it is because you are a long time customer. They make you pay for insurance on your unit. However, when you unit is broken into the insurance does nothing for you. I was double billed one time. When calling in for help I was treated as if it was my mistake. Completely rude!!!!

J is helpful and have the whole storage area and parking lot very clean. I would recommend using the Public Storage I use. When it's anything I need I just walk up to my unit and get the items I need.

On 7/29/25, went online and I rented a unit on the 3rd floor. When I arrived at the facility, I discovered that the elevator was inoperable. How was I to load my unit without access to my unit. There was a sign on the elevator which read, "Out of order, see manager for questions." I went to the office and found no one there. I called the office and had to leave a voicemail. I called several more times and left more voicemails. It is now the next day and I still have not heard from anyone from Public Storage.

Public Storage in Palmetto is horrible. The inside lights don’t work so you're in the dark day and night. The bathrooms are always broken and locked so people pee in the hallways. No one is ever in the office and they never answer the phones. They closed the place completely two days before the last hurricane hit preventing customers from entering their storage units and like me many of them rented the storage units to save their valuables then couldn’t get in to store them. The corporate office doesn’t care about anything and always blame the owners of the storage facilities. Then when moving my stuff out someone vandalized my car while inside in the dark and they refused to show me the security video. All the people that work at public storage and the corporate office have no experience in the business world at all.

Lure you in with a cheap rate then raise it 35 percent 3 months later, should be illegal. These guys are thieves. And after I leave my storage these dumbass send me messages asking how I enjoyed my visit to my storage like I was visiting a restaurant or they were giving some sort of service. I was looking at some dirty fishing rods what the hell. Idiots and thieves, they have those cameras watching out for your stuff and they should be pointed behind the counter. Those are the people stealing your money

2801 Hullsmith Dr location is a joke and customer service is a joke. And "climate control" statement is a false advertisement! All my stuff smells of mold after only 3 months. This whole place is a joke. Nothing is working and you can't even access your unit. This particular location is completely out of order and contacting customer service is like talking to the wall. I started sweating inside the unit right away and then quickly realized all my stuff smelled of mold after being there for only 3 months. Its so hot and humid inside I had to step outside to cool down!

The customer service is terrible! No way to speak to anyone other than through chat. I cancelled my unit rental through the app, and received an email confirmation, but the following month, they still charged me and did not close out the account. I had to chat to request a refund, not once, not twice, but 3 times throughout the month and was told each time the refund was submitted. I think they do this on purpose, take the money and hold it from the customer and make interest off of the rent they stole from me. I still have not received the refund, after my 3rd request...continually told it will take 5-7 days and it has yet to be refunded! Chose another rental company.

My experience with Public Storage was terrible - including predatory price increases, insufficient security (including 2 break-ins in 6 months) and poor customer service/responsiveness. The TLDR summary is -- stay away and find a different solution for storage! Public Storage offered a good initial price compared to competitors in the area, offering me a large unit for $424/month. I expected an increase, as it is known that this industry lures you with low initial pricing, but the experience I had is nothing short of "predatory". In the 4th month, the price increased by 39% to $593. I was surprised by the magnitude of increase but continued using the storage unit.

Miss Janet is a wonderful person. Great customer service. She treats me like my own mom. It was very hot moving in my unit. She gave us some water. It was a great experience. I will recommend this company to everyone that needs storage.

Public Storage and their staff are thieves. Stole my property. Public Storage-Stockton, Ca Charter Way are thieves; will steal and/or allow your property to be stolen. The staff refused to review camera footage and follow up on my stole property. It has been a month and they refuse to return my calls. When I was in the Public Storage office reporting my stolen property, another renter was in the office reporting her stole property that occurred when Public Storage cut off her lock and replaced it with their own lock, a lot of her property was missing.

My unit was one of seven that were burglarized in my facility. Since I currently live out of state, it meant I had to spend over $1000 to rent a truck and drive 3000 miles rt to move the remaining items out of my unit. I asked for a prorated refund for the last week of July, as everything was out of my unit on July 24. They up and down refused to refund me anything. I probably wouldn't have asked, but my rent has more than doubled since first renting my unit. If you're thinking about renting here, dig a hole in your backyard and put your stuff in there. It will be safer and cheaper.

When I reported that my belongings had damages that's when all HELL STARTED. The Property Manager Amanda ** and the Area Manager Angie ** gave me a hard time. Most of the time when you need assistance on the property No one is available on the property. And when they are there they are Rude and do not offer you any help with your issues. One Employee said to me, "You should have known better than to bring your things here." You that you were taking a Chance and told me they not have time to listen to Me.

Skip who is the property manager at the West Seneca location, was so very nice, and very helpful when we had some questions and needed help with the lock on the unit. He resolved the issue and answered all my questions.

Starting rental price $276. Four months later $358. 6 months after the $475. It is clean and secure, but my door broke and it took 2 months to fix and no one EVER returned my calls. Recommend going anywhere else unless you have unlimited cash for price increases.

I just moved out of my Public Storage locker in Nashville, TN. Why? Because they raised my rent 200% over the 20 months of my stay there. While I expect inflation raises of 5-15% annually, Public Storage (PS) takes big advantage of the fact that you have already paid a lot of money, and spent a lot of time, moving-in, so they know they have you - they are the worst kind of bullies. I called, sent texts via their website, and spoke personally to the manager of my facility, and he related that this is standard practice at PS, and that many other renters there had also complained (in fact, one was on the speaker phone while I was leaving complaining about the same price increases).

Buyer Beware! I live in Denton, TX. I had a storage facility near my house with a small business owner. It was very well run and when I moved to the other side of town, I was content to stay there. At the end of 2024 Public Storage took over and kept the rates the same. They just raised my rate on July 1, 2025 from $161 to $222 a month for a non-climate controlled drive up 10x10 unit. I decided it was time to move. I could see in the app that the same unit I had at that location showed a price of $131/month with a special price of $105 2 days ago. Today the rate shown is $149 for a special price of $119. When I called to complain about this, I was told that all the rates shown are “introductory rates”. So people have no idea that the unit they are getting they think the normal rate is $149/month is really $222/month. This is terrible business ethic in my mind!

I rented this unit for about four months. They decided to increase my rate by $30. I was billed for the month on the second and moved out on the sixth. I requested a prorated refund which they told me they’re not permitted to do per the contract. On top of that I waited over two hours to speak with someone at the office and still no one has showed up. Awful company. Awful contract.

I signed up for the "Memorial Day Sale" 50% off for the life of the rental. After only 90 days the rent went up 50%! 3 months in and it went from $54 to $81! Bait and switch nonsense! Very disappointed with the surreptitious style used to rope me in. In a few months I'll be paying the full amount and more. The overhead light is inoperable and there seems to be an endless supply of excuses why it can't be fixed as well. I will be moving as soon as it is practical.

I had great experience with staff member RH. (forgot your name). She helped me in such a very kindly and courteous way. I would definitely recommend others who need a storage unit to see her. If in the future I need another storage unit. I would definitely want her service. (Duke Street Public Storage.) Thank you so much RH!

Hello, the public storage at 1546 Gallatin Pike, in Madison TN. My first rent was one dollar then the fees went up to 1736.24, I’m homeless so I asked the District manager ** to work with me on the fees, He said that can not. I'm a older ** woman from Ga. I was told by his staff, he work with other people with their fees, He call me this morning and was Very, Very, RUDE, He is a Racist the way he talk to me. I'm just trying to get my stuff paid with help on some of the fees drop so I can get my stuff out, I have some stuff from my mom which is deceased that I can never, ever get again. How can you be over a Business and you Don’t like ** people, I hope no one else go thru this experience, I'm reaching out to the NAACP and BBB and other people for help to get some Justice.

I have rented a storage unit and at times two units at the Davie, Florida location at 10600 W. State Rd 84. I am getting my things out of there this month. The rates are too high but that isn't the worst of it. Recently they stopped allowing customers to use the restrooms!! 😲 This is the last straw. Don't do business with these people. There are many other storage businesses.

Lehi, Utah Public Storage doubled our rate in less than two years. They get you by giving you a cheap price to start out with but I promise within two years. It will at least be doubled and there’s nothing they do for you. They try to tell you it’s because of the market, but when you can call other storage places which will guarantee your rate for the length of the rental, you know it’s just a ploy by the mismanaged company.

Sadly from the start, Public Storage was a disappointment. I had only rented the unit for 2 months before the first rent increase. Then at 6 months, another rent increase. Service at the Fort Lauderdale Miami Rd facility deteriorated with carts not being available, rude and absent staff. Altogether poor customer service. I will never use Public Storage again.

What a bunch of thieves. In one month's time, my rental was increased $60.00 per month. No working, no notice, no nothing. Do not rent from these animals. I’m move out as soon as I can.

Don't pay another account out of state over the phone.. They charge a convenience fee of 20.00 dollars and won't tell you... They only use a mobile pay method and also don't disclose... This company is a scam to collect outside fees and tell the customer it's auto generated.. This is BS..and I will never express my utmost dissatisfaction on this company practice.. Will not and never recommend this storage company to friends and family and tell to stay away from them. They are scammers...

If I could give this place a negative (Alameda, Ca, Webster) rating, I would. I rented a unit here for three months and had an extremely disappointing experience. The office is rarely staffed, so you're usually forced to leave a voicemail and wait for a call back. Their advertised prices are misleading—you end up paying much more than expected. It’s clear that profit is their only priority, as the customer service is among the worst I’ve ever encountered.

Ridiculous price increases for existing customers vs the "regular" rates posted online. Website "live chat" is a waste of time, they are unable to resolve anything unless you need help making a payment. Cust service is non existent, never able to speak with a live person. They offer 5 options to select from depending on the reason for your call and not 1 option offers the ability to speak with a live person.

I started a couple years ago with a small space 10 x 15. Was $105 pretty month. Now with their increases it's $279 per month. I contacted agent from corporate online and asked why price online is $140 per month and why I'm being charged so much. I got a curt response of availability, economy and other BS that's why it went up and the price online is only for new customers. Then was told they had other customers to help and promptly disconnected my call. Couldn't even give a response. I will be removing my stuff soon out of this place as customer service sucks and so does the pricing when I can rent another space elsewhere at less than half the price.

Ever since **—who managed this location for over seven years—was transferred, the customer service has gone completely downhill. She was replaced by **, then by another guy, and now by yet another young man who is never in the office. About ten days ago, he even left the office unlocked. The one and only restroom has been locked for over a month and a half—apparently out of service indefinitely.

Please do not rent from Public Storage in Duncanville on Cedar Ridge. I filed a claim due to water damage. In unit in April still to this day there is still no resolution to this day. No one ever answers the phone and no one is ever there. I have been sleeping on an air mattress since April. SMH. So freaking sad.

I rented a storage unit at 3001 S. Ridge in Concord, NC in horrible conditions. This unit is dirty with rat feces and rat poison (please see attached pictures), I was told I can switch to another unit and now one is not available. So my only options are to move out with no refund, to move to a different location at a much higher price or to take a smaller unit available at a much higher price at the same location. I am livid at this point because this rental unit should not be in this conditions in the first place. No person in their right mind should use a storage unit in these conditions. Public storage has one obligation to make sure the unit is clean and rentable with no exposure to rodents or the weather. You should be able to feel safe putting your belongings in the storage unit without dirt, feces and visible point of entry for rodents to enter. I am receiving horrible customer service as if I put the holes in the walls, placed the rat poison and feces in there myself.

I strongly recommend to DO NOT RENT from Public Storage. They hook you with a good monthly rate and then they keep increasing the rate every 6 months. I had my monthly rent going from $130/month in Jan 2024 to $234 in July 2025. That's almost a 2x in 18 months. Unfair and unacceptable and there is nothing you can do about that. Don't rent from them!

I am writing to express my extreme dissatisfaction and utter contempt for Public Storage Chickasha. My experience with this company has been nothing short of a daylight robbery, and I feel compelled to warn others to steer clear of these crooks. I initially rented a storage unit from Public Storage in 2019 at a reasonable rate of $175 per month. Over the years, I accepted incremental increases, but nothing prepared me for their latest stunt. In the span of just 12 months, they've jacked up my monthly rate by an obscene 60%, from a horrible $380 price to an outrageous $608! This kind of price gouging is not only unethical but also preys on loyal customers who trust them with their belongings.

They keep going up on their prices. I had signed up for auto pay but then once I didn't quite have enough money so they called me. I explained about the auto pay and apologized but the woman was quite rude by saying that they can't change the rules just for me. I didn't ask for the rules to be changed. I will not use them again and I will not recommend them to friends.

I went to the Henderson location today to speak with someone about a unit. Kristen ** was working and she was excellent. She was helpful, courteous and very informative and when the time comes I will be getting a unit from that location and she's one of the main reasons. Five stars. Excellent customer service.

Don't fall for the cheap introductory rate. Within 6 months it will more than double. And pay attention to the autopay. I've had to pay late fees SEVERAL times because their system rejects or gets rejected by the bank, when the money is there.

Had a unit on Walton Blvd in Pontiac, Mi. Was not sure how to end my rental agreement, was informed by Simone on staff how to do it. She was very helpful and professional and made it easy for me. Thank you Simone.

This is the worst company I have dealt with in my life. "Property manager" is a myth it seems: EVERY time I have seen someone at the office in Canton MI, which is NOT often, it is a different person, complaining about how this is not their proper site. They told me they were auctioning my locker contents, then two months later I find out they are still billing me. ZERO response from SEVERAL calls to property manager. Messages left completely ignored. YET, they keep billing me for several months after I told them to dispose of the contents in the manner of their choosing, since I was under the impression it had been sold already.

This is my first time using Public Storage, and for that matter storage period. Initially, I felt lost simply because I was totally unfamiliar with the process of the code system and gaining access to the place. Finally, I realized what needed to be done and became more relaxed. My frustration transformed into a sense of calm after speaking with Latasha **, at the storage on Hypoluxo Road, Lantana. She was very calm and helpful in explaining and showing me how to access/enter using the app. She was also polite and friendly.

The Manager Ms. ** was very kind and very helpful. I’ve been renting a storage unit here for over three years and she has been the most helpful person since I’ve been here! She even worked hard to get me a better rate! I was going to move out but her kindness encouraged me to stay! She’s a keeper! This facility is always very clean and kept up! I feel comfortable in having my belongings here!

A lot of people are on social security and none of us get our checks at the same time every month so I'm having late charges applied every single month. I've never missed a month of paying at all but because of a few days this out of my control they are slapping like these every single month. Therefore I'm about to pull all of my belongings out of the unit and no longer be a customer.

I want to give a shout out to Tara, the manager at Public Storage in Orlando, she was a gem! As for the company itself, Public Storage has been a nightmare. They lured me in with a low price, and then they hit me with the corporate greed. In the less than a year that I stored my boat there, I had to deal with multiple rate increases. I've been storing boats for over 20 years, so I know that price increases will happen. But this company takes it to a whole different level. I wasted my whole Saturday getting my boat out of there, and I have found a better company. I just paid for the month, of course there is no prorated refund. They will double down and take my prepaid rental amount and the payment from a new customer.

I initially really liked Public Storage because of their low prices. However, the contract states that they can increase the payment at any time with a 30-day notice. I DID NOT RECEIVE ANY NOTICE. They claimed they sent it through the mail, which I check regularly. When I told them I never received it, their response was, "Maybe you just threw it out." I spent 30 minutes on the phone trying to resolve the issue, but in the end, they simply said, "We're sorry, we can't do anything about it since we 'sent' the letter." This storage space is awful, terrible customer service, lying management, and just a poor place to store things.

Nails on grounds left by construction workers that come in masses leave nails, screws, and other sharp objects. After telling district manager he said it’s always clean. Day after complaint with BBB I found a screw, a nail and objects left behind. People empty all the items blocking roadway. Also restrict people to walk thru car traffic which is a safety code hazard and building is not climate controlled.

Not a reputable company. Increase rates 25% after 3 months and no way to terminate rentals online or by phone. Property managers do not return phone calls. Possible class action suit. Pending. I scheduled move out for month end and still getting request for another month's payment or they will turn over to collections. Unbelievable.

My husband and I put our household items, appliances, clothes, important documents including land title, firearm documents in a public storage unit at 8300 University Dr. Tamarac. I noticed the increase of fees on a regular basis of $60.00 or more. We rented the storage for 3 years and paid almost $14,000.00 in storage fees. From January we have been paying every other month which is $860.00 USD. We've been calling the office to find out when is the deadline to make the payment and no response. No one contacted us, we only discovered that they auctioned on belongings on Friday the 24th of May 2025 for less than $800. Without any proper notice at least 14 days prior to any sale according to the Florida statute S 83 806 S 83 807 self storage operations. We have all correspondence and the date they were sent. We are willing to seek the assistance of an attorney if this is not addressed promptly.

Rates go up every other month. Rats are taking over and the smell of the units is terrible. 😞 Rat shit everywhere. It's disgusting. I would not recommend Public Storage at 2100 South Federal boulevard in Denver.

Absolute worst most condescending and arrogant customer service agent ever, the agent told me, I was telling her too many details about what my needs were for the storage, she didn’t want to hear it clearly. Did not care, kept recommending me a 5x5 unit because I said the prices were quite expensive, when I had to eventually cut her off and tell her for the third time I have a dresser 7 ft long I need a minimum 5x10 unit, she then said with attitude I cut her off and gave too much information and it was beginning to be too complicated for her, her attitude and the fact she was not listening to my needs to begin with, made me so happy I did not take a storage unit with Public Storage.

Public Storage that’s on East Ave, I arrived @12:45pm… I forgot her name but she will know who I was after reading this (Li'l bit). Was respectful & helpful, she was very understanding & helped me with what I needed at the time… I appreciate her kindness & generosity..

Ohhhh. Where do I even start? OK well first of all moving in there at $99 mind you it’s a parking space. I have a trailer. OK knowing that we are here let’s see two years later. I am paying $348 for parking spot. Now here’s where the nightmare begins. Across from my trailer a very large plumber’s truck that sticks way out into the lane. Completely blocking my ability to exit my spot. Having to call management every single time I wanted to pull my trailer out. Such a nightmare and they continue to put larger vehicle vehicles right next to my trailer every month. It’s a new vehicle and bigger than the last. Do yourself a favor. Do not ever deal with this company. Absolutely never ever ever.

I'm writing about the South Norman Public Storage on 12th Street Norman, Ok.. Would give this place 0 stars if I could.. This place is a joke, your stuff IS not safe at all, not even with secured gate, my stuff was stolen by staff and they lied to make it look like it was my fault and a few months later, somebody tried to break into it a second time, the staff made it sound like "somebody just had the wrong storage unit".... The prices have tripled since I first got my unit.. I paid 45.00 at first now it's 128.00!!!! I am forced to move out of there! I can't afford it! The staff is very unfriendly and wish I never would have came here.... The items that were taken were what I thought and pay good money for

The lawyers and operations team who work for this company are gross. Profiting on vulnerable people and creating health risks. Ill informed families leaving cribs or clothing in their units- are mice urine infestation. These lawyers working for this company. They are gross.

They get you in with a decent rate and then every so many months they Jack it up on you. The insurance for $15 a month is a complete waste of time because it only covers $250. Unfortunately my items were in there for about 2 years. I only went to the unit a few times a year. Recently I went back to get everything out and discovered all the boxes and some of the bins they even managed to get in were infested with rat poop and urine. There was also mildew on the walls and on my items. Most of the stuff had to get thrown away. At that location there are no employees even to cancel to make sure I don't get charged in a few days. I had to leave a voicemail hoping that somebody's going to call me back in time. There is weather strip missing from the doors making it even easier for bugs and mice to get in.

As a long term customer of almost 15 years, the Public Storage business model of the forever and endless, criminal rate increases, are driving people away. My first unit a 10’x30’ was about $100.00 Monthly, escalating to nearly $600.00. That’s pure robbery. I moved to another unit because this rental was more than a mortgage payment. Started out at $202.00 now they are at it again and smacking another $74.00 per month increase, isn’t that lovely. So, their customer service is as effective as “ZERO”. The only saving grace where I’m renting is the very attentive and informative manager “Nick”. He tries his best and is what customer service for this company should be modeled after. Public Storage will continue this trend to keep the wealthy upper crust management flush with yachts and golf club fees. Sickening.

My specific Public Storage unit (747 Grapevine Hwy) has had things stolen. The setup started when the Property Manager said I could get a lower monthly price for the same size unit (10x10) right next door (to save $90, per month). The theft was reported to the Hurst Police Department and a "case number" was assigned. My Master Lock was picked and several items were removed to a value that exceeded $10k. I have relocated my belongings to another storage facility which has a sensor inside the unit that notifies me when the unit has been opened. Before you go and open an account you might want to ask the question: "How many reported thefts have you had?"

I've been with them for 2 years. I do pay my bill late but the fees are ridiculous did he go to this lean fee. They want to charge you after you asked him if y'all can help take off any late feest. They won't do that but they do go up on your bill twice a year. It's just getting ridiculous with them and they used to be a good place you can go to and your fees didn't go up. None of that. Now I do not recommend Public Storage to anyone. That's just my suggestion because when I talk about it to other people they be like nope not public storage because they already know they don't care. They just care about getting your money.

Watch when you do contract on line. I got bill 3 times. Different amounts. Do not trust on line and now you have to pay automatic enrolled insurance when they're supposed to provide the one from the facility. Charge extra 21.99 for lock. They said first month free and there goes 29.99 service fee plus lock 21.99 plus 20.00 insurance plus monthly rent. I never use my spot and got a partial refund. Not recommended.

I first rented a unit for a $60 special which eventually went up to 110. 6 months later the rent went up to 190 without any prior notice. Two months later the rent went up to $230 for a 10x10. I called the site manager and told her I was moving out by the 31st and made sure I wouldn't be charged. I moved out on the 31st but in the fine print is said I had to give written notice 7 days prior. 45 days after that I have a debt collection for $230. Absolute worst company I have ever done business with in my life.

I'm glad my personal belongings are secure. Only problem I have is the inflation of the price for my unit compared to what it was when I first started using the facility in Neptune New Jersey. It's getting to a point to where I can't really afford it anymore and I don't understand how it can be increased as much as it has

Very disappointed. Just rented a space and I think I was overcharged. Also, the lady said I needed to let someone know if my insurance covers storage or I would be charged an extra $20 per month. It does cover storage, but I can't let anyone know. The storefront door is always locked day or night, also my wife and I have called several times. No one ever answers, we always leave a message but no one calls back.

First Day the representative NEVER TOLD ME THE RENT WOULD GO UP AND UP AND UP. Many other people told me they were never told either. . How convenient for them. All my belongings became covered in black mold Trevose is not temperature controlled. Now I’m 65 years old and no one to help and they raised my rent again to $388.00 a month, I get $800 from Social security.

Shannon at Public Storage on Justin Road is a stellar example of what customer service should be. She was courteous, knowledgeable, and helped me with needed information. She is a true problem solver. I would recommend asking for her at this location or any others in the area. Pam

I reached out to Tamika at the Windsor Spring location about needing to upgrade to a larger storage. Tamika was more than happy to help with upgrading. I was in and out with 5 to 10 minutes. Tamika was friendly and very courteous.

I'm overwhelmed by your lot manager Jennifer. She is absolutely amazing. She will break her back to do for the customer and the company. I would recommend Public Storage to anybody who needed a storage unit.

Updated on 05/21/2025: The regional manager called my sister and I back and did make the situation right. I'm grateful for her willingness to listen and understand. I still believe this company engages in bait and switch tactics, but at least the regional manager acknowledged our frustrations and corrected the issue for us.

Worst experience with a storage unit. Don't use them. Gave up a storage unit in which the on-site property manager said all I had to do was sign paperwork to release the storage unit. Kept calling, requesting the form that I needed. After 2 weeks and 17 calls/messages left, call was returned. Manager said they do not require the form and all I had to do was stop paying and they would just take the unit over after 60 days. I and now receiving calls from a collection agency saying I owe $900. Don't get yourself involved with this company.

1000 reviews with 1 star is clearly the best indicator of the value and service of this sham operation that does not provide accurate measurements for their units but sells you what your needs are in measurements regardless of the reality of the unit's actual size. A 10x20 unit with an 8" entrance is not a viable option if you need to have 10' width to get into the 10x20 unit. And then argue that it's 10' when your tape measure indicates 8' otherwise is simply ignorant and a denial which results in no refund since they say 10'. Many storage places around with actual people onsite makes a big difference, but then for the lousy corporations like PS with 75% of the customers satisfied can just leave the 25% at a loss and not be bothered. Claim denied, we made our money.

If you take time to read all of these reviews, you will see rat problems and learn that nobody EVER answers the phone. Some say the employees are clocking in and then leaving. They also DO NOT return calls. The employees are very good at calling to leave a message to tell you that you are late and that your stuff will be auctioned off if you don't pay, but then when you try to communicate with them, they cut off all contact. Very shady. They raise the rent all the time as well. Who is the mysterious District Manager that is always "unavailable"?

When I called to order a storage unit the customer service representative was absolutely wonderful and personable. I enjoyed talking to him and his patience with me driving and trying to answer the texts he was sending to activate my unit. He was great! When I finally got to my unit I was horrified to see rats running through the facility! Even more horrifying was the worker telling me a rat ran across his foot when he opened the facility that morning! Shaking my head! It was raining and I had too much to unpack and place into the unit to turn back now! I was so upset spiders and webs were everywhere in the unit! I had to go buy a broom from the dollar store across the street and to the Home Depot a few blocks away to get Rat traps! I also purchased spray for spiders. I swept the webs out spiders were running everywhere!

I started out paying $114/month, 6 months later it went up to $148, another 6 months and it is $194, absolutely ridiculous! I had an issue with debit card fraud so I used my checking account info, I was never told that they don’t except those and they waited until the 6th of the month to bring it to my attention & also charged me a $25 late fee. Now I have to wait to see if a refund will be approved and then it gets credited to the following month. The app for an IPhone has issues with opening the gate with your phone, plenty of times I had to stick my head out of the car window to use the key pad in the rain. My account keeps getting turned off from autopay on their end, in my app it shows that it is on. If you’re looking for long term storage I definitely would not recommend Public Storage.

To reserve the units was actually quite easy. I could even talk to an individual at the local facility by phone. However, when it comes to getting a refund, good luck. I was told that if if needed to cancel the reserved spaces (2) I would get all my money back. NOT! First of all, they deducted $29 for "service fee." I was told that "everyone gets charged that." I was told that my money would be refunded in 5 business days. Well, the cost of one of the units was refunded promptly. I am still waiting for the second refund for the second unit. When I called "corporate," they told me the money would be refunded in 6 to 8 weeks!! What a joke. I won't be using them again.

**, my customer service agent in Orlando, went far beyond any service expectations. When I was unable to access my 3rd floor unit by elevator she figured out a solution via stairway. Not only did she take me to my unit but out of concern for my age she actually carried one heavy object to the third floor in the face of my resistance. She is an exemplary employee: courteous, kind, patient, and professional: a credit to her company.

If you store your belongings with these clowns you are in for a rude awakening. Never mind the fact you've had your Camper stored for 8 years, If you have any problems and you go 31 days you will be paying late fees and lien fees (never mind the circumstances). It's all about the money to them. Be sure to check your email spam box. Do not be fooled by their low move in rates because they will raise the rates and it happens when they want. Find yourself a mom and pop storage facility! At least you will have someone to speak to instead of an automated machine or someone in India.

Problems from the beginning. Rented and paid online for storage unit four days prior to moving in. Arrived at facility and stored a few items, later that same day I received an email that I had abandoned the unit and my account had been closed. I called and spoke to someone explaining that I paid for the month and just moved in, why was the account closed. After the conversation, I asked that the account be closed and I wanted a refund. Still needing a storage unit and the location of the Pubic Storage right around the corner I opened an account online again and assigned a storage unit, this time under my wife's name. I Arrived the next day and a lock was on the unit.

SUMMARY: 1) *DO NOT RENT*, as all of their garage door will have problems, there is no property manager on this site, only a kiosk. Your problems will NOT get fixed. 2) Your *rental rate will increase by almost 40% every 6 months.* 3) The reviews on other websites are given by individuals are created or paid for specifically. Don’t waste your time reading them. *GO TO GOOGLE REVIEWS.* 4) *Public Storage will scrub bad reviews* easiest to just no rent from them. I don’t have time to put mine out everytime they scrub.

The facility that we store at is reasonably maintained and clean. Beware of the price model and customer service - or lack thereof. After the first year, the rate went up by 50%. Year two no change. Year three, almost 100%. When a call was placed asking for a reason, the very nice rep said there was no information. The price as just increased. When we asked to speak to a manager rep, we were told that was not possible. I'll be looking for a new option.

My unit has been broken into 3 times, and now they have squatters living in the ceiling of units. They want to give me a $30 discount per month for 6 months. That is a joke! Customer service is completely awful!!!

I feel to share this review and that Public Storage has done is unacceptable. I've been renting from them for about 5 month and just received a price increase. They decided to raise my pricing by 40% which I've never seen such price gouging!

Don’t be fooled by low introductory rates to get you locked into their setup. Prepare for scheduled price increases. 3 months to the day of being at public storage they took my rate from $177 to $238. A $47 increase. On top of their gate rarely working and property management rarely being available these scheduled rate hikes are predicted abusive billing practices. They use low introductory rates to get you moved into their facility and with perfectly timed planning they increase your rate.

Please tell me how I can write a review about an employee. Noel at the Rockville Center location was amazing. Kind, caring and will to assist along with his welcoming and wonderful customer service skills made it a pleasure to work with Public Storage. He should be recognized for his dedication, commitment and service to the customers. Thank you and thanks to Noel for a fantastic experience!

Horrible service!! Not really telling you the truth when you get a storage unit. They keep different records than you and your bank statements. Was told one month free rent when you sign on. Well it never happened. Come to find out they met. It was the entry fee that was free, but they failed to tell you that you cannot use your own lock. You have to use theirs which they have many keys to and they keep changing the entry code. I’ve been there three times with the three weeks and can’t get in. They will not call you back. You can sit and wait forever. Horrible place and I got billed $66 and I wasn’t even two weeks into the thing went up. They are awful. Don’t do it.

The Duncanville location is very professional. Ms ** go above and beyond to help me. Whatever she can do within her company guidelines to help she will. She is also very nice, respectful and understanding. I couldn’t recommended a better storage place.

Public Storage is easy to setup, provides useful elevators, and is generally clean as you'd expect from a storage facility. However, they have terrible hours that keeps shrinking. Despite automated doors and gates, it's only open until 9pm now. They also have high rate increases, and have high (mandatory) insurance rates. Claims to be climate controlled, but always very cold in the winter. No trash available. Poor parking.

Be wary on renting here! Will never use again! I signed a contract, moved household items into a 10x10 unit, enrolled in autopay and after 6 months, my rent went from $85 to $116! When I called to ask why, they said I was paying below market value and they have the right to raise my monthly rent. OK, maybe 1%, 3%, 5% BUT A 36% INCREASE IS WRONG!!!! BAD BUSINESS ETHICS! I spoke with the manager at the storage facility and district manager, David. Public Storage - you lost my respect and my business.

Horrible heartless people!!! If you care at all about your belongings do NOT use them!!!! I was in a domestic violence shelter and they would not work with at all! Their own website says they require the buyer of auctions to return photos and important papers. I was a victim of human trafficking and losing my photos and sentimental belongings has made me suicidal. I did NOT abandon my things! I tried so hard! Heartless! Cruel company!!!

We used public storage for the food truck we have. LaShana helped us over the weekend and she was extremely polite. My friends were at the facility in Douglasville and I had questions over the phone simultaneously. Ms. LaShana answered my questions over the phone while my friends checked in at the facility. I am very appreciative of her help and her patience. Thank you so much LaShana for all of your help.

Started April2024- $199 - then within months 2 increases- January 2025 - $71 increase to $283 a month - April25 - another $91 - making May due -$375. On a fixed income. Ridiculous- moved out along with dozens of others all moving out for the same reason. We cleared out Sat 19 of April with video of a clean unit. Went to return the keys. No one at office or returning calls. Made sure I put the 21st of April as move out date since 19th passed. There were a LOT OF ANGRY AND UNHAPPY PEOPLE MOVING OUT THIS MONTH. Very bad business practices - they do not have any standing with the BBB.

I wouldn’t recommend Public Storage if you have ANY other options. It’s very easy to set up online but after the sale comes the nightmare. They will send you messages that you owe money when you don’t. Try finding someone who can help you with that! If you have a problem, customer service is virtually non-existent. The 800 number is a loop that will send you nowhere to find a human to talk to. If you dig deeply enough, you can find a customer service email that doesn’t do much of anything. The “chat live” link has been completely disabled. Essentially, they are a building with no support.

On December 1st 2024 I was a month behind on my storage. I went there to get everything out and was told I needed to pay for another full month's rent because it was on the 1st. Now the person that was there in the office Joanna I believe or Joanne was very courteous and caring about my situation which is why I wrote a very good review about her. This is now April 2025 and I am getting calls stating I owe money. December 1st Joanne told me as long as I got everything out before the end of the office hours she would go back in and zero out my storage as long I was caught up on my past due balance which I did. I paid $239. After she's zeroed everything out I wrote a review everything was great. Like I said now I'm getting calls stating I owe for another full month's rent.

Public Storage increased my rent 3 times in one year. $119 to $165 to $219. They advertised a lower rate for a unit the same size, & told me I would have to move out, then move back in to get the rate. It's ridiculous & nobody in customer service seems to understand the logic, or be able to help. They can't manipulate their computer system to change the rate.

I rented a small storage unit for a locked in price per the advertising at $84.00 a month. After 4 months they raised it to $112.00 without notice or notification. When I contacted customer service they left it at $112.00 and said it will raise more after 3 months.

It will go wrong. Like elevators breaking down while the office is closed so you have zero access to your unit. They locked stairwell doors when the office is closed. Today couldn’t access my work equipment because the gate system is down. Will now be 3 hours late to work. As there is no on call staff for any emergency or issues that happen while office is closed. I’ve been renting here a year. Elevators have gone down (both elevators for southside building) at least six times. That is six times without access to work supplies. Rented a small ground floor unit on opposite building but didn’t feel I should be paying EXTRA for the business fails. I’d move to ground floor but again will have to pay more. Currently my unit size and location is renting for around 175.00. I will be paying 359.00 starting next month as they routinely raise the rents. No lease options.

Clean and well maintained facilities BUT spontaneous and significant rent increases without notice or available contract to lock in rates for a period of time like most storage companies will do. Large facility refuses to add more flatbed moving carts (only 2 carts for the entire property) are made available. I had to buy my own hand truck. Even customer service representatives are apologetic about these issues but site management won’t consider modifying these problems. So, today I’m moving out after another rent increase out of nowhere.

The facility is clean but is difficult to access the building and to get to your floor. The concern I have is that in one year's time they increased the rent from $162.32 to $264.80 and have done nothing for the additional money.

Very satisfied with Public storage Cocoa Florida. Jack the manager is a professional with years of experience and provides excellent customer service. He has helped me several times to get the right size storage for my needs. Very thankful Jack is here for us.

Will increase your rent regularly. If you move out within the grace period of payment they will still charge you the full amount for the month, threaten to send you to collections by the 10th. Go find a locally owned storage facility instead!

I rented for over a year never missed a payment or late!! Yet they decided to charge me rent after I moved out due the rats destroyed everything in the unit.. I lost everything!!! Rats were everywhere.. I wouldn’t recommend to no one

Brenda at Santa Clarita location with patience explained the details for a climate controlled large unit. Excellent service. Clean bathrooms and the building, very presentable and shows care. Workable hours and plenty of space for truck load/unload.

Would never suggest. My rent went from 165 to 330 in less than a year. When discussing prices they said they will lower it then waits for late fees to kick in and say they can help the next month instead.

Sam was super helpful and she was so friendly. I want her to be recognized because she needs a raise. Also she was so informative and patient with all my questions and was able to tell me exactly where my unit was and elevator. You need more like her. Thank you Sam!

They sucker you in with their promotions of $1 for the first month and give you a supposedly low rate after that. Only to turn around and jack the price up a month or 2 later. Mine went from $125 a month to $178 a month without notice or an explanation of why. Then when I was moved out of the unit by the first of the month and left in the same condition it was rented to me then they says I still owe them $158. If I could give this company No Star review, I would! Tried to contact them via phone and left messages numerous times and asked for a return phone call and NEVER received a call. I would not recommend anyone to do business with this company, they only want your money and could care less about you as a customer.

Some of us a a very difficult problem at 15114 Public Storage on Highway 3,, down the hall way we found a trail of rats droppings. Opening my unit I found roach droppings all on my clothing, furniture, pictures frame, etc.,, There was a report made, by the manager (Henry) without my knowledge, falsely made without any investigation at all. That was really bothering.

After 4th month the rent increase $78.00. When I called nobody response. No customer service at all and I have to personally to the Public Storage and and they only give me $20.00 discount or give me small space.

On 3/19 I paid deposit for unit for 3/28 to 5/13 when apt was to be available. However, I was notified that apt would be available 3/28 and storage was not needed and notified storage facility of same. Now they say I did not notify them on time and are denying my deposit refund. At 88 years old I must say the lack of customer service at the corporate level is disgusting. Apparently, Public Storage feels they “earned” this deposit of $227!!!!

Yeah, mom died and wanted her stuff. Turns out I would have to pay 265 bucks for the privilege of emptying out a 10 by 30. Yes, it went up 65 bucks in a year after and already high price. No, of course I can't just go in and take her stuff without paying. That's piracy! OK I rented a new public storage place nearby. I got the first month for a dollar but the listed price 54 dollars went up to 65 dollars immediately. I never got the sale price. Seems the only way to get ahead with public storage is to move your stuff around every month. I am going to move my stuff after a month. Lady at my mom's storage place started sobbing that her mom died today but she was all business in telling me that I had to pay first when I asked to get some of my mom's stuff.

From start to finish Jay the property mgr, has went over and beyond his job responsibilities. Moving and storing all your contents is a nightmare’s within itself. Jay made it seem less for us. He even stayed an hour after to help us out physically moving our property. The rest of the staff are also stellar.

I would warn future customers from renting a unit at the Centreville, VA location. Several patrons are leaving this facility for other storage facilities that do not play games on their patrons. It has been less than a year and there have been two outrageous upcharges of $100 each. The monthly cost has nearly DOUBLED from the price 11 months ago. I am paying nearly twice as much but have not been awarded twice the space in compensation. This is not the way to do business nor build a positive relationship with the community. It's time for Public Storage to get on board.

Insane rent increases every 3 months. Raised 150.00 this month. Just plain ripped off. Doesn't matter if you pay on time. I've never been late. Go to ANY place but this company. I will never use them again- EVER. Don't buy their pitch of any kind. The second the low rate is over- they almost double the price. AVOID them like the plague, they do not care about customers. Put them out of business.

If you need a long time storage unit they raise your rental every 6 months and not by a couple dollars well over $20, what a rip-off. Also, the unit is supposed to be climate controlled then explain why I freeze in the winter walking through the building?

I was searching for a secure temperature-controlled storage unit and was pleased to find excellent customer service. The location was easy to find, and the security measures for accessing the building made me feel at ease. V***y at the Huntersville location was a lifesaver when I had trouble getting into my unit.

Her name is **. She works at Public Storage at 1913 Sherman St. in Alameda. I am sharing my last week's positive renting experience with her based on our three phone conversations including yesterday Sunday 03/16/25- the move-in day. I was interested in an 8' x 8' unit. Soon after my online registration last week, this lady called me regarding my interest. Followed her clear guidance with patient answers for my questions, very quickly she earned my trust to proceed for confirmation. The contract with instructions came. She also gave me the number to reach her with specifics (i.e. her off days). I did call her soon after for a minor clarification and got it.

We paid and rented online. Spoke to Vince at facility via phone to make reservations. He said not needed as there would be someone there till 5 pm. We showed up at 4pm. No one on site. The codes we were sent did not work. We called customer service. Service. They said they disabled the code because they needed further ID info. Which needed to be verified by an onsite agent. Explained already paid. Agent replied that they needed to verify my identity. We told them no one was on site although the store hours were till 5 pm. She said yeah but they don’t need to be there. She said we would have to drive to another facility to an automated system to verify.

DO NOT RENT FROM THIS COMPANY!!!! I rented a unit from public storage Unit A004 from January 2025 until February 2025 at $220.00 per month. I had a moving company do a long distance move in February 2025 that cost me $4300.00. I was discovered during that process after getting a quarter way through the move that this unit was not properly maintained and as a result a family of raccoons had infested the unit. This resulted in thousands of dollars worth of damage to my property. I am attaching photos of the damage done. Dead raccoons, raccoon feces etc. the moved at this point was halted as the area was deemed to be unsafe for the movers. Management at the office was then contacted and I was told "there was nothing that public storage could do about the situation".

I rented a unit in Hazlet, New Jersey. Upon arriving to the facility they had no working elevator. I had hired movers to move furniture into a unit. The manager showed up an hour later and turned the elevator on. They told me there was 24 hour access. When I requested the refund for the extra hour the movers were sitting there. They offered me $25 not accepting any responsibility. This is why they have a 75% negative rating. Stay away, not only do they have malfunctioning elevators that they don’t seem to maintain, they have very, very poor management.

My experience with the Public Storage on NW 164th in Edmond has been very nice. ** was extremely helpful, and the price was good. She went above and beyond to help me. I was very please with my experience. Hopefully, they do not raise the price too quickly.

Most ignorant place I ever dealt with in my life. I lost all my stuff in this place they wouldn't even let me come to auction to buy my kids pictures. I'll never deal with this place again or refer to anyone. They were not trying to work with me. Been a customer for a while. Sad business.

Absolute nightmare. Predatory company that offers sales to entice new customers, but doubles the monthly rent on existing customers to compensate, with 1 month warning. Rent is month-to-month and they will do this at their whim. Contract that you sign states that you are storing nothing of monetary or sentimental value in their facilities as they are not responsible for ANY damage or theft whatsoever. AND you are required to pay for your own insurance. Service is non-existent. Totally incompetent. It took absolute hours of my time to correct clerical and billing errors on their part and it was very difficult to reach anyone in customer service who could assist.

Please do not use Public Storage. Not only are they crooked but their mobster like tactics are shameful. After 20 years of using them and losing 6 family members murdered and losing my job I saw myself falling behind 3 months ago just to pay their outlandish late fee. I try to pay 150 on my account and ask for payment arrangement but they will not hear such thing and refuse to compromise. Now I’m close to lien and about to lose not just my stuff but pix and memories of my father who had passed away so please please do not become a victim of the most corrupt and ruthless scam of public storage. My payment went from 110 to $339 dollars. Their increases just continued and if any one of you is about to make the mistake I did before you fall victim I will do everything to help you find other storage or other places. My name is Roopesh **. Truthfully I don’t believe they even deserve one star.

Customer Service is the worst and it is too expensive!. My son was stuck in an elevator for half an hour and the lights went out an hour and a half before closing so I wasn’t able to get my things in time when I had help. I wouldn’t recommend them.

My 85 yr old father rented space when he moved into a senior living apartment and didn't have time to go through everything from his home. He just paid his rent 4 days late and they charged a $40 late fee and $10 charge for paying it over the phone. His rental is already $250 which increased by $60 after a year. This is terrible for a senior, living on Social Security. We are looking for an independent storage company. Public Storage should be ashamed of themselves!

Marty was absolutely delightful and helped me with all my inquiries regarding my unit. Keep up the good work team. I walked into the facility doubtful to whether my needs could be met, but was pleasantly surprised.

Public Storage is the worst storage place that you could ever rent from on any given day! They rarely answer their phones, they don't give you your refunds back that are due to you, and they constantly go up on the rent! This company is such a crock and I hate renting from them! I hate it! They need to be shut down! Permanently!

I am a disabled veteran who has very limited money and recently went through a hardship. My name is Shannon, I am 51 years old, and rented a storage space from Public Storage. I have been in the unit for less than a year. I started the contract paying about $65.00, and less than a year later I am at $170.00! For the first several months I asked over and over to adjust my payment date because I get paid either the 4th or 5th of each month while being charged $35.00 each month for late fees.

My wife and I decided to put our belongings in the Boca Rio Public Storage at 21000 Boca Rio road Boca Raton while our new home was being built. Right from the start, the two girls that we dealt with had horrible attitudes, never smiled, and when we asked questions about the units, they basically gave us a look as to say if you don’t like it go I somewhere else. Then after four months, we got a 40% increase, and when I called, I was told, "We sent you a notice about the increase," and basically the same attitude - if you don’t like it too bad. I strongly advise anyone who is considering putting your belongings there, think again.

I had a catastrophic experience with Public Storage at 12211 Middlebrook Rd, Germantown, MD, and I’d caution anyone against renting here. I leased a 10x10 unit in November 2024, expecting dependable service. On February 17, 2025 (Presidents’ Day), I arrived around 7 PM—within their posted 6 AM-9 PM hours—to store a nearly new disassembled IKEA bed and mattress. The office was deserted, with no staff, hours, or emergency contact posted. The elevator was a disaster—only reaching the 2nd floor (I needed 3rd), doors barely opening, and it trapped me twice, once with another couple joining me. The emergency button connected to someone’s private cellphone, but it was one-way audio—they hung up twice, never following up. Major safety hazards.

Do not go to Public Storage! There is no customer service. If you call, you will wait for 30 minutes. They will nickel and dime you without recourse. No one is ever in the office. No one answers the phone. This is the worst storage company in the business. I will be leaving, I will never come back!! Beware! Beware!

Rented a storage unit in Santa Cruz this past December and they just sent me an email notifying of me of a rate increase. They increased my unit's rent by 46%!!! Yes, that's right, 46%. I called my local franchise owner and they said that corporate set the rates. So, I called corporate and they told me, "supply and demand'. These are horrible/predatory business practices.

Long time personal customer. Since before 3/1/22. At that time, cost on one of my units was $321. Moved to another Public Storage facility. As of 2/1/25, after multiple increases, it’s now $696. My other unit has gone from $210 to $475. I can’t imagine how they could justify these huge increases. To be fair, I have “complained” in the past and did get a couple of months at the older rate.

Public Storage San Jose, CA has very unethical pricing strategy. They get you in at a low rate then they jack up the price. We started 1 year ago at $125, now 1 year later our bill is $232.00 per month. Do not go here, look around to a better company.

I moved my things into Public Storage in 2022. The rent was $71, in the three years I have rented it rose steadily. Now I am paying $148. They call me every month asking me to turn my auto pay on. I will not do it as they never inform me of increases. They have raised the rent 100%. Don't rent from them. I am moving out today and expect me to pay the full amount even though it's only the 3rd.

I rented a storage space at this facility, only to find that the access was terrible. Every time I needed to get to my unit, I had to back out of a long driveway just to reach my space—an inconvenient and frustrating setup. When I first signed up, they contacted me immediately because I had turned off auto-pay. I did this intentionally due to past experiences with large corporate companies that often charge unnecessary fees. While they may eventually refund incorrect charges, they prefer to take the money upfront, counting on the fact that many customers won’t have the time or resources to dispute them.

Make sure you do your research before signing a contract with Public Storage. We moved out of the country and needed a 10x25 space to hold some of our household goods for up to 7 years. Public Storage advertised the lowest rates so we signed a contract. After only 3 years, we had to take a trip back to the US to move our goods to another storage facility (Storage Q in Festus, Missouri owned by a nice couple). It was well worth it. What we learned about Public Storage (and other corporate-owned storage facilities) is that they hook you in at a low rate and begin raising rates steadily, thinking that people would rather pay the higher rate than go to the trouble to move again. Our rate started at $138 per month and after three years, we were paying $421 per month (a 205% increase). Even after the first year our price rose by 54% (which is way beyond the cost of inflation).

Do not recommend. Storage rent has increased twice in 3 month period. I got unit for an online deal at public storage website. Started at around $135 after insurance and fees I'm now at $191. If you are looking to rent storage unit make sure your price is locked in. This is the first time I've rented a unit. I wish I knew to verify that detail. ALSO I've helped family members move items into other storage units. Public Storage temperature controlled units are not very good. There are better temp controlled units out there. Visit the storage facilities before you pick one out. I was in a hurry. I wish I went with another company.

Gidget was amazing help with getting my bill paid. We did the text payment link together and it was really helpful. I like this form of payment. She keeps the property clean. I saw her washing doors as I pulled up