Public Storage Reviews

My husband and I put our household items, appliances, clothes, important documents including land title, firearm documents in a public storage unit at 8300 University Dr. Tamarac. I noticed the increase of fees on a regular basis of $60.00 or more. We rented the storage for 3 years and paid almost $14,000.00 in storage fees. From January we have been paying every other month which is $860.00 USD. We've been calling the office to find out when is the deadline to make the payment and no response. No one contacted us, we only discovered that they auctioned on belongings on Friday the 24th of May 2025 for less than $800. Without any proper notice at least 14 days prior to any sale according to the Florida statute S 83 806 S 83 807 self storage operations. We have all correspondence and the date they were sent. We are willing to seek the assistance of an attorney if this is not addressed promptly.

Rates go up every other month. Rats are taking over and the smell of the units is terrible. 😞 Rat shit everywhere. It's disgusting. I would not recommend Public Storage at 2100 South Federal boulevard in Denver.

Absolute worst most condescending and arrogant customer service agent ever, the agent told me, I was telling her too many details about what my needs were for the storage, she didn’t want to hear it clearly. Did not care, kept recommending me a 5x5 unit because I said the prices were quite expensive, when I had to eventually cut her off and tell her for the third time I have a dresser 7 ft long I need a minimum 5x10 unit, she then said with attitude I cut her off and gave too much information and it was beginning to be too complicated for her, her attitude and the fact she was not listening to my needs to begin with, made me so happy I did not take a storage unit with Public Storage.

Public Storage that’s on East Ave, I arrived @12:45pm… I forgot her name but she will know who I was after reading this (Li'l bit). Was respectful & helpful, she was very understanding & helped me with what I needed at the time… I appreciate her kindness & generosity..

Ohhhh. Where do I even start? OK well first of all moving in there at $99 mind you it’s a parking space. I have a trailer. OK knowing that we are here let’s see two years later. I am paying $348 for parking spot. Now here’s where the nightmare begins. Across from my trailer a very large plumber’s truck that sticks way out into the lane. Completely blocking my ability to exit my spot. Having to call management every single time I wanted to pull my trailer out. Such a nightmare and they continue to put larger vehicle vehicles right next to my trailer every month. It’s a new vehicle and bigger than the last. Do yourself a favor. Do not ever deal with this company. Absolutely never ever ever.

I'm writing about the South Norman Public Storage on 12th Street Norman, Ok.. Would give this place 0 stars if I could.. This place is a joke, your stuff IS not safe at all, not even with secured gate, my stuff was stolen by staff and they lied to make it look like it was my fault and a few months later, somebody tried to break into it a second time, the staff made it sound like "somebody just had the wrong storage unit".... The prices have tripled since I first got my unit.. I paid 45.00 at first now it's 128.00!!!! I am forced to move out of there! I can't afford it! The staff is very unfriendly and wish I never would have came here.... The items that were taken were what I thought and pay good money for

The lawyers and operations team who work for this company are gross. Profiting on vulnerable people and creating health risks. Ill informed families leaving cribs or clothing in their units- are mice urine infestation. These lawyers working for this company. They are gross.

They get you in with a decent rate and then every so many months they Jack it up on you. The insurance for $15 a month is a complete waste of time because it only covers $250. Unfortunately my items were in there for about 2 years. I only went to the unit a few times a year. Recently I went back to get everything out and discovered all the boxes and some of the bins they even managed to get in were infested with rat poop and urine. There was also mildew on the walls and on my items. Most of the stuff had to get thrown away. At that location there are no employees even to cancel to make sure I don't get charged in a few days. I had to leave a voicemail hoping that somebody's going to call me back in time. There is weather strip missing from the doors making it even easier for bugs and mice to get in.

As a long term customer of almost 15 years, the Public Storage business model of the forever and endless, criminal rate increases, are driving people away. My first unit a 10’x30’ was about $100.00 Monthly, escalating to nearly $600.00. That’s pure robbery. I moved to another unit because this rental was more than a mortgage payment. Started out at $202.00 now they are at it again and smacking another $74.00 per month increase, isn’t that lovely. So, their customer service is as effective as “ZERO”. The only saving grace where I’m renting is the very attentive and informative manager “Nick”. He tries his best and is what customer service for this company should be modeled after. Public Storage will continue this trend to keep the wealthy upper crust management flush with yachts and golf club fees. Sickening.

My specific Public Storage unit (747 Grapevine Hwy) has had things stolen. The setup started when the Property Manager said I could get a lower monthly price for the same size unit (10x10) right next door (to save $90, per month). The theft was reported to the Hurst Police Department and a "case number" was assigned. My Master Lock was picked and several items were removed to a value that exceeded $10k. I have relocated my belongings to another storage facility which has a sensor inside the unit that notifies me when the unit has been opened. Before you go and open an account you might want to ask the question: "How many reported thefts have you had?"

I've been with them for 2 years. I do pay my bill late but the fees are ridiculous did he go to this lean fee. They want to charge you after you asked him if y'all can help take off any late feest. They won't do that but they do go up on your bill twice a year. It's just getting ridiculous with them and they used to be a good place you can go to and your fees didn't go up. None of that. Now I do not recommend Public Storage to anyone. That's just my suggestion because when I talk about it to other people they be like nope not public storage because they already know they don't care. They just care about getting your money.

Watch when you do contract on line. I got bill 3 times. Different amounts. Do not trust on line and now you have to pay automatic enrolled insurance when they're supposed to provide the one from the facility. Charge extra 21.99 for lock. They said first month free and there goes 29.99 service fee plus lock 21.99 plus 20.00 insurance plus monthly rent. I never use my spot and got a partial refund. Not recommended.

I first rented a unit for a $60 special which eventually went up to 110. 6 months later the rent went up to 190 without any prior notice. Two months later the rent went up to $230 for a 10x10. I called the site manager and told her I was moving out by the 31st and made sure I wouldn't be charged. I moved out on the 31st but in the fine print is said I had to give written notice 7 days prior. 45 days after that I have a debt collection for $230. Absolute worst company I have ever done business with in my life.

I'm glad my personal belongings are secure. Only problem I have is the inflation of the price for my unit compared to what it was when I first started using the facility in Neptune New Jersey. It's getting to a point to where I can't really afford it anymore and I don't understand how it can be increased as much as it has

Very disappointed. Just rented a space and I think I was overcharged. Also, the lady said I needed to let someone know if my insurance covers storage or I would be charged an extra $20 per month. It does cover storage, but I can't let anyone know. The storefront door is always locked day or night, also my wife and I have called several times. No one ever answers, we always leave a message but no one calls back.

First Day the representative NEVER TOLD ME THE RENT WOULD GO UP AND UP AND UP. Many other people told me they were never told either. . How convenient for them. All my belongings became covered in black mold Trevose is not temperature controlled. Now I’m 65 years old and no one to help and they raised my rent again to $388.00 a month, I get $800 from Social security.

Shannon at Public Storage on Justin Road is a stellar example of what customer service should be. She was courteous, knowledgeable, and helped me with needed information. She is a true problem solver. I would recommend asking for her at this location or any others in the area. Pam

I reached out to Tamika at the Windsor Spring location about needing to upgrade to a larger storage. Tamika was more than happy to help with upgrading. I was in and out with 5 to 10 minutes. Tamika was friendly and very courteous.

I'm overwhelmed by your lot manager Jennifer. She is absolutely amazing. She will break her back to do for the customer and the company. I would recommend Public Storage to anybody who needed a storage unit.

Updated on 05/21/2025: The regional manager called my sister and I back and did make the situation right. I'm grateful for her willingness to listen and understand. I still believe this company engages in bait and switch tactics, but at least the regional manager acknowledged our frustrations and corrected the issue for us.

Worst experience with a storage unit. Don't use them. Gave up a storage unit in which the on-site property manager said all I had to do was sign paperwork to release the storage unit. Kept calling, requesting the form that I needed. After 2 weeks and 17 calls/messages left, call was returned. Manager said they do not require the form and all I had to do was stop paying and they would just take the unit over after 60 days. I and now receiving calls from a collection agency saying I owe $900. Don't get yourself involved with this company.

1000 reviews with 1 star is clearly the best indicator of the value and service of this sham operation that does not provide accurate measurements for their units but sells you what your needs are in measurements regardless of the reality of the unit's actual size. A 10x20 unit with an 8" entrance is not a viable option if you need to have 10' width to get into the 10x20 unit. And then argue that it's 10' when your tape measure indicates 8' otherwise is simply ignorant and a denial which results in no refund since they say 10'. Many storage places around with actual people onsite makes a big difference, but then for the lousy corporations like PS with 75% of the customers satisfied can just leave the 25% at a loss and not be bothered. Claim denied, we made our money.

If you take time to read all of these reviews, you will see rat problems and learn that nobody EVER answers the phone. Some say the employees are clocking in and then leaving. They also DO NOT return calls. The employees are very good at calling to leave a message to tell you that you are late and that your stuff will be auctioned off if you don't pay, but then when you try to communicate with them, they cut off all contact. Very shady. They raise the rent all the time as well. Who is the mysterious District Manager that is always "unavailable"?

When I called to order a storage unit the customer service representative was absolutely wonderful and personable. I enjoyed talking to him and his patience with me driving and trying to answer the texts he was sending to activate my unit. He was great! When I finally got to my unit I was horrified to see rats running through the facility! Even more horrifying was the worker telling me a rat ran across his foot when he opened the facility that morning! Shaking my head! It was raining and I had too much to unpack and place into the unit to turn back now! I was so upset spiders and webs were everywhere in the unit! I had to go buy a broom from the dollar store across the street and to the Home Depot a few blocks away to get Rat traps! I also purchased spray for spiders. I swept the webs out spiders were running everywhere!

I started out paying $114/month, 6 months later it went up to $148, another 6 months and it is $194, absolutely ridiculous! I had an issue with debit card fraud so I used my checking account info, I was never told that they don’t except those and they waited until the 6th of the month to bring it to my attention & also charged me a $25 late fee. Now I have to wait to see if a refund will be approved and then it gets credited to the following month. The app for an IPhone has issues with opening the gate with your phone, plenty of times I had to stick my head out of the car window to use the key pad in the rain. My account keeps getting turned off from autopay on their end, in my app it shows that it is on. If you’re looking for long term storage I definitely would not recommend Public Storage.

To reserve the units was actually quite easy. I could even talk to an individual at the local facility by phone. However, when it comes to getting a refund, good luck. I was told that if if needed to cancel the reserved spaces (2) I would get all my money back. NOT! First of all, they deducted $29 for "service fee." I was told that "everyone gets charged that." I was told that my money would be refunded in 5 business days. Well, the cost of one of the units was refunded promptly. I am still waiting for the second refund for the second unit. When I called "corporate," they told me the money would be refunded in 6 to 8 weeks!! What a joke. I won't be using them again.

**, my customer service agent in Orlando, went far beyond any service expectations. When I was unable to access my 3rd floor unit by elevator she figured out a solution via stairway. Not only did she take me to my unit but out of concern for my age she actually carried one heavy object to the third floor in the face of my resistance. She is an exemplary employee: courteous, kind, patient, and professional: a credit to her company.

If you store your belongings with these clowns you are in for a rude awakening. Never mind the fact you've had your Camper stored for 8 years, If you have any problems and you go 31 days you will be paying late fees and lien fees (never mind the circumstances). It's all about the money to them. Be sure to check your email spam box. Do not be fooled by their low move in rates because they will raise the rates and it happens when they want. Find yourself a mom and pop storage facility! At least you will have someone to speak to instead of an automated machine or someone in India.

Problems from the beginning. Rented and paid online for storage unit four days prior to moving in. Arrived at facility and stored a few items, later that same day I received an email that I had abandoned the unit and my account had been closed. I called and spoke to someone explaining that I paid for the month and just moved in, why was the account closed. After the conversation, I asked that the account be closed and I wanted a refund. Still needing a storage unit and the location of the Pubic Storage right around the corner I opened an account online again and assigned a storage unit, this time under my wife's name. I Arrived the next day and a lock was on the unit.

SUMMARY: 1) *DO NOT RENT*, as all of their garage door will have problems, there is no property manager on this site, only a kiosk. Your problems will NOT get fixed. 2) Your *rental rate will increase by almost 40% every 6 months.* 3) The reviews on other websites are given by individuals are created or paid for specifically. Don’t waste your time reading them. *GO TO GOOGLE REVIEWS.* 4) *Public Storage will scrub bad reviews* easiest to just no rent from them. I don’t have time to put mine out everytime they scrub.

The facility that we store at is reasonably maintained and clean. Beware of the price model and customer service - or lack thereof. After the first year, the rate went up by 50%. Year two no change. Year three, almost 100%. When a call was placed asking for a reason, the very nice rep said there was no information. The price as just increased. When we asked to speak to a manager rep, we were told that was not possible. I'll be looking for a new option.

My unit has been broken into 3 times, and now they have squatters living in the ceiling of units. They want to give me a $30 discount per month for 6 months. That is a joke! Customer service is completely awful!!!

I feel to share this review and that Public Storage has done is unacceptable. I've been renting from them for about 5 month and just received a price increase. They decided to raise my pricing by 40% which I've never seen such price gouging!

Don’t be fooled by low introductory rates to get you locked into their setup. Prepare for scheduled price increases. 3 months to the day of being at public storage they took my rate from $177 to $238. A $47 increase. On top of their gate rarely working and property management rarely being available these scheduled rate hikes are predicted abusive billing practices. They use low introductory rates to get you moved into their facility and with perfectly timed planning they increase your rate.

Please tell me how I can write a review about an employee. Noel at the Rockville Center location was amazing. Kind, caring and will to assist along with his welcoming and wonderful customer service skills made it a pleasure to work with Public Storage. He should be recognized for his dedication, commitment and service to the customers. Thank you and thanks to Noel for a fantastic experience!

Horrible service!! Not really telling you the truth when you get a storage unit. They keep different records than you and your bank statements. Was told one month free rent when you sign on. Well it never happened. Come to find out they met. It was the entry fee that was free, but they failed to tell you that you cannot use your own lock. You have to use theirs which they have many keys to and they keep changing the entry code. I’ve been there three times with the three weeks and can’t get in. They will not call you back. You can sit and wait forever. Horrible place and I got billed $66 and I wasn’t even two weeks into the thing went up. They are awful. Don’t do it.

The Duncanville location is very professional. Ms ** go above and beyond to help me. Whatever she can do within her company guidelines to help she will. She is also very nice, respectful and understanding. I couldn’t recommended a better storage place.

Public Storage is easy to setup, provides useful elevators, and is generally clean as you'd expect from a storage facility. However, they have terrible hours that keeps shrinking. Despite automated doors and gates, it's only open until 9pm now. They also have high rate increases, and have high (mandatory) insurance rates. Claims to be climate controlled, but always very cold in the winter. No trash available. Poor parking.

Be wary on renting here! Will never use again! I signed a contract, moved household items into a 10x10 unit, enrolled in autopay and after 6 months, my rent went from $85 to $116! When I called to ask why, they said I was paying below market value and they have the right to raise my monthly rent. OK, maybe 1%, 3%, 5% BUT A 36% INCREASE IS WRONG!!!! BAD BUSINESS ETHICS! I spoke with the manager at the storage facility and district manager, David. Public Storage - you lost my respect and my business.

Horrible heartless people!!! If you care at all about your belongings do NOT use them!!!! I was in a domestic violence shelter and they would not work with at all! Their own website says they require the buyer of auctions to return photos and important papers. I was a victim of human trafficking and losing my photos and sentimental belongings has made me suicidal. I did NOT abandon my things! I tried so hard! Heartless! Cruel company!!!

We used public storage for the food truck we have. LaShana helped us over the weekend and she was extremely polite. My friends were at the facility in Douglasville and I had questions over the phone simultaneously. Ms. LaShana answered my questions over the phone while my friends checked in at the facility. I am very appreciative of her help and her patience. Thank you so much LaShana for all of your help.

Started April2024- $199 - then within months 2 increases- January 2025 - $71 increase to $283 a month - April25 - another $91 - making May due -$375. On a fixed income. Ridiculous- moved out along with dozens of others all moving out for the same reason. We cleared out Sat 19 of April with video of a clean unit. Went to return the keys. No one at office or returning calls. Made sure I put the 21st of April as move out date since 19th passed. There were a LOT OF ANGRY AND UNHAPPY PEOPLE MOVING OUT THIS MONTH. Very bad business practices - they do not have any standing with the BBB.

I wouldn’t recommend Public Storage if you have ANY other options. It’s very easy to set up online but after the sale comes the nightmare. They will send you messages that you owe money when you don’t. Try finding someone who can help you with that! If you have a problem, customer service is virtually non-existent. The 800 number is a loop that will send you nowhere to find a human to talk to. If you dig deeply enough, you can find a customer service email that doesn’t do much of anything. The “chat live” link has been completely disabled. Essentially, they are a building with no support.

On December 1st 2024 I was a month behind on my storage. I went there to get everything out and was told I needed to pay for another full month's rent because it was on the 1st. Now the person that was there in the office Joanna I believe or Joanne was very courteous and caring about my situation which is why I wrote a very good review about her. This is now April 2025 and I am getting calls stating I owe money. December 1st Joanne told me as long as I got everything out before the end of the office hours she would go back in and zero out my storage as long I was caught up on my past due balance which I did. I paid $239. After she's zeroed everything out I wrote a review everything was great. Like I said now I'm getting calls stating I owe for another full month's rent.

Public Storage increased my rent 3 times in one year. $119 to $165 to $219. They advertised a lower rate for a unit the same size, & told me I would have to move out, then move back in to get the rate. It's ridiculous & nobody in customer service seems to understand the logic, or be able to help. They can't manipulate their computer system to change the rate.

I rented a small storage unit for a locked in price per the advertising at $84.00 a month. After 4 months they raised it to $112.00 without notice or notification. When I contacted customer service they left it at $112.00 and said it will raise more after 3 months.

It will go wrong. Like elevators breaking down while the office is closed so you have zero access to your unit. They locked stairwell doors when the office is closed. Today couldn’t access my work equipment because the gate system is down. Will now be 3 hours late to work. As there is no on call staff for any emergency or issues that happen while office is closed. I’ve been renting here a year. Elevators have gone down (both elevators for southside building) at least six times. That is six times without access to work supplies. Rented a small ground floor unit on opposite building but didn’t feel I should be paying EXTRA for the business fails. I’d move to ground floor but again will have to pay more. Currently my unit size and location is renting for around 175.00. I will be paying 359.00 starting next month as they routinely raise the rents. No lease options.

Clean and well maintained facilities BUT spontaneous and significant rent increases without notice or available contract to lock in rates for a period of time like most storage companies will do. Large facility refuses to add more flatbed moving carts (only 2 carts for the entire property) are made available. I had to buy my own hand truck. Even customer service representatives are apologetic about these issues but site management won’t consider modifying these problems. So, today I’m moving out after another rent increase out of nowhere.

The facility is clean but is difficult to access the building and to get to your floor. The concern I have is that in one year's time they increased the rent from $162.32 to $264.80 and have done nothing for the additional money.

Very satisfied with Public storage Cocoa Florida. Jack the manager is a professional with years of experience and provides excellent customer service. He has helped me several times to get the right size storage for my needs. Very thankful Jack is here for us.

Will increase your rent regularly. If you move out within the grace period of payment they will still charge you the full amount for the month, threaten to send you to collections by the 10th. Go find a locally owned storage facility instead!

I rented for over a year never missed a payment or late!! Yet they decided to charge me rent after I moved out due the rats destroyed everything in the unit.. I lost everything!!! Rats were everywhere.. I wouldn’t recommend to no one

Brenda at Santa Clarita location with patience explained the details for a climate controlled large unit. Excellent service. Clean bathrooms and the building, very presentable and shows care. Workable hours and plenty of space for truck load/unload.

Would never suggest. My rent went from 165 to 330 in less than a year. When discussing prices they said they will lower it then waits for late fees to kick in and say they can help the next month instead.

Sam was super helpful and she was so friendly. I want her to be recognized because she needs a raise. Also she was so informative and patient with all my questions and was able to tell me exactly where my unit was and elevator. You need more like her. Thank you Sam!

They sucker you in with their promotions of $1 for the first month and give you a supposedly low rate after that. Only to turn around and jack the price up a month or 2 later. Mine went from $125 a month to $178 a month without notice or an explanation of why. Then when I was moved out of the unit by the first of the month and left in the same condition it was rented to me then they says I still owe them $158. If I could give this company No Star review, I would! Tried to contact them via phone and left messages numerous times and asked for a return phone call and NEVER received a call. I would not recommend anyone to do business with this company, they only want your money and could care less about you as a customer.

Some of us a a very difficult problem at 15114 Public Storage on Highway 3,, down the hall way we found a trail of rats droppings. Opening my unit I found roach droppings all on my clothing, furniture, pictures frame, etc.,, There was a report made, by the manager (Henry) without my knowledge, falsely made without any investigation at all. That was really bothering.

After 4th month the rent increase $78.00. When I called nobody response. No customer service at all and I have to personally to the Public Storage and and they only give me $20.00 discount or give me small space.

On 3/19 I paid deposit for unit for 3/28 to 5/13 when apt was to be available. However, I was notified that apt would be available 3/28 and storage was not needed and notified storage facility of same. Now they say I did not notify them on time and are denying my deposit refund. At 88 years old I must say the lack of customer service at the corporate level is disgusting. Apparently, Public Storage feels they “earned” this deposit of $227!!!!

Yeah, mom died and wanted her stuff. Turns out I would have to pay 265 bucks for the privilege of emptying out a 10 by 30. Yes, it went up 65 bucks in a year after and already high price. No, of course I can't just go in and take her stuff without paying. That's piracy! OK I rented a new public storage place nearby. I got the first month for a dollar but the listed price 54 dollars went up to 65 dollars immediately. I never got the sale price. Seems the only way to get ahead with public storage is to move your stuff around every month. I am going to move my stuff after a month. Lady at my mom's storage place started sobbing that her mom died today but she was all business in telling me that I had to pay first when I asked to get some of my mom's stuff.

From start to finish Jay the property mgr, has went over and beyond his job responsibilities. Moving and storing all your contents is a nightmare’s within itself. Jay made it seem less for us. He even stayed an hour after to help us out physically moving our property. The rest of the staff are also stellar.

I would warn future customers from renting a unit at the Centreville, VA location. Several patrons are leaving this facility for other storage facilities that do not play games on their patrons. It has been less than a year and there have been two outrageous upcharges of $100 each. The monthly cost has nearly DOUBLED from the price 11 months ago. I am paying nearly twice as much but have not been awarded twice the space in compensation. This is not the way to do business nor build a positive relationship with the community. It's time for Public Storage to get on board.

Insane rent increases every 3 months. Raised 150.00 this month. Just plain ripped off. Doesn't matter if you pay on time. I've never been late. Go to ANY place but this company. I will never use them again- EVER. Don't buy their pitch of any kind. The second the low rate is over- they almost double the price. AVOID them like the plague, they do not care about customers. Put them out of business.

If you need a long time storage unit they raise your rental every 6 months and not by a couple dollars well over $20, what a rip-off. Also, the unit is supposed to be climate controlled then explain why I freeze in the winter walking through the building?

I was searching for a secure temperature-controlled storage unit and was pleased to find excellent customer service. The location was easy to find, and the security measures for accessing the building made me feel at ease. V***y at the Huntersville location was a lifesaver when I had trouble getting into my unit.

Her name is **. She works at Public Storage at 1913 Sherman St. in Alameda. I am sharing my last week's positive renting experience with her based on our three phone conversations including yesterday Sunday 03/16/25- the move-in day. I was interested in an 8' x 8' unit. Soon after my online registration last week, this lady called me regarding my interest. Followed her clear guidance with patient answers for my questions, very quickly she earned my trust to proceed for confirmation. The contract with instructions came. She also gave me the number to reach her with specifics (i.e. her off days). I did call her soon after for a minor clarification and got it.

We paid and rented online. Spoke to Vince at facility via phone to make reservations. He said not needed as there would be someone there till 5 pm. We showed up at 4pm. No one on site. The codes we were sent did not work. We called customer service. Service. They said they disabled the code because they needed further ID info. Which needed to be verified by an onsite agent. Explained already paid. Agent replied that they needed to verify my identity. We told them no one was on site although the store hours were till 5 pm. She said yeah but they don’t need to be there. She said we would have to drive to another facility to an automated system to verify.

DO NOT RENT FROM THIS COMPANY!!!! I rented a unit from public storage Unit A004 from January 2025 until February 2025 at $220.00 per month. I had a moving company do a long distance move in February 2025 that cost me $4300.00. I was discovered during that process after getting a quarter way through the move that this unit was not properly maintained and as a result a family of raccoons had infested the unit. This resulted in thousands of dollars worth of damage to my property. I am attaching photos of the damage done. Dead raccoons, raccoon feces etc. the moved at this point was halted as the area was deemed to be unsafe for the movers. Management at the office was then contacted and I was told "there was nothing that public storage could do about the situation".

I rented a unit in Hazlet, New Jersey. Upon arriving to the facility they had no working elevator. I had hired movers to move furniture into a unit. The manager showed up an hour later and turned the elevator on. They told me there was 24 hour access. When I requested the refund for the extra hour the movers were sitting there. They offered me $25 not accepting any responsibility. This is why they have a 75% negative rating. Stay away, not only do they have malfunctioning elevators that they don’t seem to maintain, they have very, very poor management.

My experience with the Public Storage on NW 164th in Edmond has been very nice. ** was extremely helpful, and the price was good. She went above and beyond to help me. I was very please with my experience. Hopefully, they do not raise the price too quickly.

Most ignorant place I ever dealt with in my life. I lost all my stuff in this place they wouldn't even let me come to auction to buy my kids pictures. I'll never deal with this place again or refer to anyone. They were not trying to work with me. Been a customer for a while. Sad business.

Absolute nightmare. Predatory company that offers sales to entice new customers, but doubles the monthly rent on existing customers to compensate, with 1 month warning. Rent is month-to-month and they will do this at their whim. Contract that you sign states that you are storing nothing of monetary or sentimental value in their facilities as they are not responsible for ANY damage or theft whatsoever. AND you are required to pay for your own insurance. Service is non-existent. Totally incompetent. It took absolute hours of my time to correct clerical and billing errors on their part and it was very difficult to reach anyone in customer service who could assist.

Please do not use Public Storage. Not only are they crooked but their mobster like tactics are shameful. After 20 years of using them and losing 6 family members murdered and losing my job I saw myself falling behind 3 months ago just to pay their outlandish late fee. I try to pay 150 on my account and ask for payment arrangement but they will not hear such thing and refuse to compromise. Now I’m close to lien and about to lose not just my stuff but pix and memories of my father who had passed away so please please do not become a victim of the most corrupt and ruthless scam of public storage. My payment went from 110 to $339 dollars. Their increases just continued and if any one of you is about to make the mistake I did before you fall victim I will do everything to help you find other storage or other places. My name is Roopesh **. Truthfully I don’t believe they even deserve one star.

Customer Service is the worst and it is too expensive!. My son was stuck in an elevator for half an hour and the lights went out an hour and a half before closing so I wasn’t able to get my things in time when I had help. I wouldn’t recommend them.

My 85 yr old father rented space when he moved into a senior living apartment and didn't have time to go through everything from his home. He just paid his rent 4 days late and they charged a $40 late fee and $10 charge for paying it over the phone. His rental is already $250 which increased by $60 after a year. This is terrible for a senior, living on Social Security. We are looking for an independent storage company. Public Storage should be ashamed of themselves!

Marty was absolutely delightful and helped me with all my inquiries regarding my unit. Keep up the good work team. I walked into the facility doubtful to whether my needs could be met, but was pleasantly surprised.

Public Storage is the worst storage place that you could ever rent from on any given day! They rarely answer their phones, they don't give you your refunds back that are due to you, and they constantly go up on the rent! This company is such a crock and I hate renting from them! I hate it! They need to be shut down! Permanently!

I am a disabled veteran who has very limited money and recently went through a hardship. My name is Shannon, I am 51 years old, and rented a storage space from Public Storage. I have been in the unit for less than a year. I started the contract paying about $65.00, and less than a year later I am at $170.00! For the first several months I asked over and over to adjust my payment date because I get paid either the 4th or 5th of each month while being charged $35.00 each month for late fees.

My wife and I decided to put our belongings in the Boca Rio Public Storage at 21000 Boca Rio road Boca Raton while our new home was being built. Right from the start, the two girls that we dealt with had horrible attitudes, never smiled, and when we asked questions about the units, they basically gave us a look as to say if you don’t like it go I somewhere else. Then after four months, we got a 40% increase, and when I called, I was told, "We sent you a notice about the increase," and basically the same attitude - if you don’t like it too bad. I strongly advise anyone who is considering putting your belongings there, think again.

I had a catastrophic experience with Public Storage at 12211 Middlebrook Rd, Germantown, MD, and I’d caution anyone against renting here. I leased a 10x10 unit in November 2024, expecting dependable service. On February 17, 2025 (Presidents’ Day), I arrived around 7 PM—within their posted 6 AM-9 PM hours—to store a nearly new disassembled IKEA bed and mattress. The office was deserted, with no staff, hours, or emergency contact posted. The elevator was a disaster—only reaching the 2nd floor (I needed 3rd), doors barely opening, and it trapped me twice, once with another couple joining me. The emergency button connected to someone’s private cellphone, but it was one-way audio—they hung up twice, never following up. Major safety hazards.

Do not go to Public Storage! There is no customer service. If you call, you will wait for 30 minutes. They will nickel and dime you without recourse. No one is ever in the office. No one answers the phone. This is the worst storage company in the business. I will be leaving, I will never come back!! Beware! Beware!

Rented a storage unit in Santa Cruz this past December and they just sent me an email notifying of me of a rate increase. They increased my unit's rent by 46%!!! Yes, that's right, 46%. I called my local franchise owner and they said that corporate set the rates. So, I called corporate and they told me, "supply and demand'. These are horrible/predatory business practices.

Long time personal customer. Since before 3/1/22. At that time, cost on one of my units was $321. Moved to another Public Storage facility. As of 2/1/25, after multiple increases, it’s now $696. My other unit has gone from $210 to $475. I can’t imagine how they could justify these huge increases. To be fair, I have “complained” in the past and did get a couple of months at the older rate.

Public Storage San Jose, CA has very unethical pricing strategy. They get you in at a low rate then they jack up the price. We started 1 year ago at $125, now 1 year later our bill is $232.00 per month. Do not go here, look around to a better company.

I moved my things into Public Storage in 2022. The rent was $71, in the three years I have rented it rose steadily. Now I am paying $148. They call me every month asking me to turn my auto pay on. I will not do it as they never inform me of increases. They have raised the rent 100%. Don't rent from them. I am moving out today and expect me to pay the full amount even though it's only the 3rd.

I rented a storage space at this facility, only to find that the access was terrible. Every time I needed to get to my unit, I had to back out of a long driveway just to reach my space—an inconvenient and frustrating setup. When I first signed up, they contacted me immediately because I had turned off auto-pay. I did this intentionally due to past experiences with large corporate companies that often charge unnecessary fees. While they may eventually refund incorrect charges, they prefer to take the money upfront, counting on the fact that many customers won’t have the time or resources to dispute them.

Make sure you do your research before signing a contract with Public Storage. We moved out of the country and needed a 10x25 space to hold some of our household goods for up to 7 years. Public Storage advertised the lowest rates so we signed a contract. After only 3 years, we had to take a trip back to the US to move our goods to another storage facility (Storage Q in Festus, Missouri owned by a nice couple). It was well worth it. What we learned about Public Storage (and other corporate-owned storage facilities) is that they hook you in at a low rate and begin raising rates steadily, thinking that people would rather pay the higher rate than go to the trouble to move again. Our rate started at $138 per month and after three years, we were paying $421 per month (a 205% increase). Even after the first year our price rose by 54% (which is way beyond the cost of inflation).

Do not recommend. Storage rent has increased twice in 3 month period. I got unit for an online deal at public storage website. Started at around $135 after insurance and fees I'm now at $191. If you are looking to rent storage unit make sure your price is locked in. This is the first time I've rented a unit. I wish I knew to verify that detail. ALSO I've helped family members move items into other storage units. Public Storage temperature controlled units are not very good. There are better temp controlled units out there. Visit the storage facilities before you pick one out. I was in a hurry. I wish I went with another company.

Gidget was amazing help with getting my bill paid. We did the text payment link together and it was really helpful. I like this form of payment. She keeps the property clean. I saw her washing doors as I pulled up

Great and convenient place to keep all that extra stuff that there’s just no place at home. Tim at the Public Storage in Getzville is awesome! He really works hard to solve all your storage issues. He’s so easy to talk to.

The beginning was easy to acquire with a $ 99.00 move in. That's the catch to lure you in. And I do mean lure. After the first 9 months, I got my first notice of increase from 99 to 120. The next 6 months another increase. 2025 I'm at 220. I have another storage unit in another County. I have been with them for 15 years/ I got my first increase on November 2024 in the amount of $10.00 for a 20x20 bringing my total to $120.00 dollars.

It took Public Storage over six months to fix the door that will open my storage unit. I had to complain in writing and in with state agencies on even getting it done. Most of the time I could not close it where it would lock. But the number one reason you should not rent here is that they will raise your rent price 40% within the year. That minimum deal you get, you get for just a month or two, it’s horrible go somewhere else. Within the Midvale, State Street, location, there are numerous rentals and I have checked on their pricing and they don’t even raise it annually.

I would caution anyone using a big name storage unit. Second one I've used and this one is horrible. They have bumped my rates twice in 6 months to the tune of a $140.00 increase. This place sucks bottom line.

I am appalled at Public Storage service agreement. I am renting a storage unit, got it in Dec 2024 for an online price of $108.00 per month. Nothing was ever mentioned that they can go up on your rental fee anytime they choose to. So I got an email telling me in Feb 2025 my new fee would be $159.00 a month. WHAT! I have never renting storage and they go up on the fee like that due to availability they said though they are giving a discount online for the same unit for $91.00. That is just bad business in this economy or anytime. I will be finding a new storage company or just sell or give my items away that is too much a month. I was also told they could go up again in another 90 days if they need to. PLEASE be careful before you rent from them they are slippery characters.

Like many others have commented, this is a bait and switch game. They get you in with lower rent and then they steeply increase the rent once all of your items are moved in, making it hard to move. Do not bother. Find an alternative.

Avoid, it's a rip off business model. They get you in at a price (for me it was 180/mo) and then will consistently move the rate up (after 2 years it was 340). So it almost doubled. When I called to try to get a fair price restored, first they made me play phone tag, and one even refused to talk to me at all without a "security code" which I didn't have. The ones that would talk to me claimed that they had to increase costs to make money, etc. Nobody would help me, I always "needed to talk to someone else" or "that's just the way the storage business works, too bad".

I met Josh through darts so when I needed a storage unit, I went to him... He is very good at what he does both in darts and thankfully Public Storage. I needed a ten by ten to start with but when the house sold, I needed a ten by twenty. Once again Josh talked me through the options making the move from one unit to the next smooth.

Public Storage bought out the privately owned property at 8100 S Main in Houston, TX. No notice of the purchase, no readily available information or lease documents, frequent price increase (Nearly 100% in 15 months), extra fees and in February 2025, I was 20 days late on rent (not typical). In excess of 20 calls, sometimes 3-4 per day and countless emails and texts. Have had this unit 6.5 years prior to PS buying, for a total of 7.5 years and they act like I am a deadbeat thief, while they are the ones that have raised rent, charged questionable "extra fees" and really provided no service beyond what benefits them. I suggest Public Storage be avoided; there are too many other choices out there.

I have a unit in Rochelle park NJ. The gate not working so it’s open 24 hours and the couple of days I saw a guy there sleeping in the bathroom and I left and go back. After like 10 minutes I saw that guy in his way to use the stairs and go upstairs. And it’s very easy for him to break in to any unit and when he saw me he ran away. And still have the same problem and didn’t fix the gate. They should have a code on the main glass door to enter the building.

I chose to vacate my last remaining storage unit when they raised my rates, AGAIN, demanding $770/month for a 10x15 unit. The current advertised rate is $232/month. I rented a larger storage unit at a different facility for less money. I advised Public Storage I was moving out. Staff at the location saw me moving out. I have receipts from the new facility and the moving company confirming I moved out. Not being an idiot, I turned off the AutoPay. I didn't trust Public Storage to NOT try to steal money from my account for a storage unit they knew I no longer occupied.

I recently had a fantastic experience with Public Storage location at 3950 Five forks Trickum Rd SW Lilburn GA 30047. Thanks to **. ** was helpful and provided all the information I needed upfront. What impressed me the most was her prompt response and willingness to go the extra mile to ensure my issue was resolved. She made me feel valued as a customer and provided clear communication throughout the process. ** understands and truly cares about her customer’s needs. Kudos to **.

My only recommendation is don't go near this company and never provide a credit, card, debit card, automatic payments. Non-responsive customer service regional manager never responds to emails. I regret the day I walked in. Wish there was a Zero star.

I recently applied for a job at this company and was invited for a property tour. During my visit, they even asked me about my availability to start. After discussing my schedule, I waited for further communication. However, the following week, I received an email stating that they had chosen another candidate. I believe it's essential for companies to communicate more effectively to avoid wasting candidates' time, especially when positions are not genuinely available. This situation reflects poorly on the company's professionalism.

Just wanted to share my great experience with the Public Storage property on Draper Drive in Fairfax. This is a beautiful and very well maintained facility. The on site managers that I have spoken with (Errol and Jay) are pleasant and very helpful. I really appreciate that I accidentally left my unit unlocked and I was given a call by Errol. Excellent customer service. Thank you. 😊

Hello Durham, NC!!! Whether you're moving or you just need somewhere to safely store and protect your possessions Public Storage located on 3530 Wortham St. has been "Worth" my time! As much as we (spouse and I) absolutely dread moving, relocating and still trying to balance life itself, I truly admire people with a genuine down to earth demeanor. ** at Public Storage in Durham, NC checks all of the boxes as to what a customer generally should receive when they are looking for businesses to share their experience. Kind, Informative, Multi-tasking (**)... No matter how busy or unoccupied the front desk was, she greeted all customers with a smile and her goal was to ensure each customer was informed, satisfied and left with options based on their specific needs! Thank You ** for your support, assistance and reassurance that our possessions are in good hands! ** Family

The exceptional customer service at Public Storage, located at 11 Leon Place in Stamford, CT, is consistently provided by a representative named **. She always follows up on issues with a return call and ensures positive results.

In order long terms customer, with my experience, never come to public storage again in future...I've been their customer for almost 3 years at Veterans Memorial Dr Houston TX, unit D44, from the beginning about $165 bucks/month...then they increase the price every 6 month, it's going up faster than you pay for your car, it's went to almost $300/month they charged me monthly now after 3 years stay with them...and yet, the other trouble they gave me, they always stressful me by scare me to sold out my property by in auction for my 1 month late payment, even they charge late fee $45 buck per late payment (more than you have to pay for your vehicle late payment, just for a unit rent from them).

Sidewalk in front of climate control building is tore up which caused me to fall twice trying to move my items out of the unit. Was told by agent a week prior to moving out that if I removed all my things the 1st or 2nd day of the month I would not be charged a full month of usage, it would be pro rated. On the 6th of the month I was told I did have to pay the full balance on account which would be a full month I will not be using the unit. Would not recommend this company to anyone.

I had chosen Public Storage for the convenient location and price, this was in November of 2023. Since then they have raised my rent 3 times without any notice at all!! I am now paying almost $200 a month for a 10x10. Also the light above my unit has not been working for an entire year! I have made more than several calls to customer service and even spoke to the manager in person and it has still not been taken care of. Worst customer service ever!!! I will be looking for another storage space very soon and definitely would NOT recommend these people to anyone! Awful, very disappointed. Seems very deceitful and dishonest! Also the light abo

Review: Outstanding Customer Service Experience. I had an excellent experience with the customer service team. From the moment I reached out, they were attentive, professional, and genuinely eager to help. The representative was knowledgeable, patient, and took the time to address all my concerns thoroughly. What impressed me the most was their prompt response and willingness to go the extra mile to ensure my issue was resolved. They made me feel valued as a customer and provided clear communication throughout the process. It’s rare to find such outstanding service, and I truly appreciate the effort they put into making my experience smooth and hassle-free. I highly recommend their customer support for anyone in need of assistance—definitely a 5-star experience!

So I live in Colorado but I have two storage units at this facility in Plano, that I have had for several years. They called me about a month ago telling me that the unit next to mine had water damage and wanted to know if they could cut my lock to see if my storage unit had any damage. I said yes of course!, and please let me know as soon as possible what you find out. I was ASSURED that they would absolutely do that.

My unit on 932 interstate 30 Garland Texas.. Was broken into in December. My lock was cut and replaced with a Public Storage padlock.. I lost upwards of $15,000 of my property, my mother's and brother's ashes as well.. It was an inside job and they are attempting to cover it up... they do not let me view the CCTV surveillance tapes..

Doesn’t allow prorated rents. You will pay full amount for the whole month even if you use the space for 2 days. I was storing my stuff with them for almost 5 months and they are charging me for a whole month because I moved out on the 3rd of the month.

I have a unit in Pensacola Florida on Plantation Road. I Paid my Jan Rent Feb the first which is normally 175.00 and they say now the total cost is 495.00 and that will include Feb rent as well. However I don't need rent paid for Feb because I want my things out of there.

Miranda really knows how to do her job. She answered all my questions politely and she was very helpful. She sure knows how to make someone smile that is having a bad day. I would highly recommend Miranda to any storage company if they ever needed a employee to cover someone else shift.

Jessenia and Hanna were very big help. Very professional. I appreciate both of them of their help.. Thank you.!!! Great job!.!! Safe place to have your belongings. If there was a question they would answer very professional. Tyler has a great team.

** was very helpful at the 1730 Pinellas Ave in Tarpon Springs unit. I called him over the phone and there was very little wait time and he solved my problem very easily! I would recommend them to everyone!

I have rented from Public Storage for 10 months and my rent has increased $444. They say you receive a discount in the beginning but they certainly gain it back quickly. An increase in rent by $444 is crazy wrong. Think twice before you rent here.

Rented a 5X5 unit in Sept. for $39. Got a email saying it's going to be $52 in March. 40% increase. Their website support chat never gets through to a real person. Says to try again in a few minutes. Phone numbers only take messages. Tried the "I want to rent storage" option in the phone menu so I got a real person. She transferred me to customer service where I was on hold for 6 minutes. Finally got a guy that after a short conversation said he thought the system might delay the increase for 3 months. This is their business model as I received a generic text and email explaining it within 2 minutes. Other reviews here say they raise rent 40% after 4 months then 15% and 25% in the next few months. By the way, the $13 credit is $2 less than they raised it in the first place.

Extremely disappointed in our experience at Public Storage located at 10801 Katy Fwy Houston Texas. A number of units were broken into on or around 12/16/24 (without anyone management on the property they gave us time frame of 72 hours). We went over after we were called and found our unit had been ransacked looking for valuables. The front door (parking lot access) was busted open BUT the access door to the first floor units was not... same access code - 1st RED FLAG.

They start you off lying and saying pay $1 first. That’s how they reel you in. Then I started paying $113 a month then they had the nerve to raise it to $151 telling me that I have to start it January 1. Now it’s still January and they raise the price again to $195. This is really ridiculous. This is how they get people they take advantage.

2023 Schmale Rd Glendale Heights. ** is very polite and helpful when she is there, the walkways have no snow on them and are always salted. She does an excellent job the office and loading zones are always clean. As well as the bathrooms. Thanks for all your help, **.

This place has THEE WORST PROPERTY manager, the carts are always broken and the sliding doors makes access limited!... The longer you use a unit the MORE they charge and customer service? Forget it! The only way you can speak to a human is if you're getting a new unit! And they said they price for the demand there is literally a second location down the street. How much "demand" do these two places require? I guess 250 dollars worth a month! They are a disgusting company!!!

We moved from Europe to the US and needed extra storage for a couple of months. Our storage unit got broken into and our collection of antiques which we gathered for over 25 years was stolen from us. They also took boxes with family pictures and unique art pieces by my late artist grandfather. The insurance Public Storage offered is useless as they need receipts which we don’t have for antiques that have been in the family since 3 or 4 generations. When I asked the receptionist if we were a unique case, he answered we were the 4th robbed box in a week and there was a plague nationwide.

Problem with website description of unit and customer service for 151 Handover St., Peabody Massachusetts. I Stop by to look at the space I wanted to rent to confirm it was what I wanted. During business hours no one was there. I stopped by three times from 10:00-3:15 and left two messages to call me back about questions about the space. I also called the main Public Storage to help me complete the rental and they said The system wouldn’t let them complete the booking and I had to do it in the Office or online. I was moving my daughter‘s dorm stuff so I had to go ahead and book online because no one would call me back or was in office during business hours. The space is misleading. The Description of a space says ceilings of locker maybe lower than typical units. It says it has elevator access but does not mention once you use the elevator to get to the space. You then have to climb at 10 foot ladder to put stuff in the unit.

I am writing to express my extreme dissatisfaction with the escalating storage rates at [Your Local Public Storage Location]. Over the past four years, I have consistently paid my rent on time, despite facing significant financial challenges while serving on overseas missions. Despite my consistent payments, the monthly rate for my 10x25 unit has increased dramatically, from $217.80 to the current $366, with a proposed further increase to $422. These exorbitant increases are unsustainable and financially burdensome, particularly now that I have relocated to North Carolina. Furthermore, the lack of adequate security at this facility is a major concern. The prospect of losing all my possessions, including irreplaceable family heirlooms, due to an unforeseen inability to keep up with these escalating costs is deeply unsettling.

Angie is the best! She is such a delight to speak with. She answered all my questions and was so courteous. I received a call earlier in the day from a lady named Carmen and she was not in any way as helpful as Angie was. She was quite rude when I proceeded to tell her I was told something different than the info she was providing me and she rudely repeated herself and hung up. I wish ALL the customer service agents were as respectful as Angie. She truly made a negative experience into a positive one.

I rented with Store Ease and had a great experience for one month afterwards was notified Public Storage owned the facility. Still pretty good although small things like doors were inoperable or moving carts missing. My biggest gripe is that no one answers the phone or calls back. I’m displaced due to Hurricane Helene but can’t wait to vacate this unit. Very displeased.

Scammed by Orange Door insurance and Public storage. I purchased new furniture for my upcoming house I closed on and during the transition from Apt to house, I bought new furniture and put it in my storage to save space in my apt. Rodents managed to make way into my storage, damaging my new mattress, sofa and Ducati. The manager at public storage ignored my calls, voicemail, the appointed adjuster never calls back. Well, good thing is that as an actor, ceo and Retired senior leader in the Army, I reached out to the local media and I am going use local news to cover the story. Let's drive make this public since they don't want to be held accountable and they do not want to pay.

Easy to set up a unit but the exit has been a horrible experience! Vacated in December with end date of 12/31/24. Did exactly what I was told to do - use app to put move out date, remove contents, leave lock off, and leave door open. January I get a call that I haven't paid my bill, told her I had moved out and done what I was told to do. Couple days later another call and told that my unit still had a lock on it.... Told her not my lock! Today after many more calls, voice mails and messages left with no success in getting this issue resolved I get a notice of default. Again I get on phone trying to reach a human and told the same thing that it would take 48 to 72 hours to see what is happening and they'd reach out to the district manager - I've left several messages for him also on the number he gave me when he gave me instructions for terminating the lease.

When I found my little 5’x10’ storage unit for less than $200 monthly, I was so happy. In December 2022, I was forced from my home in a terrible divorce, and all I had left in the world would fit into this tiny locker. In fact, there was room left over most importantly, wise my racing wheelchair that was given to me so that I could compete at the Olympic level as a para athlete. Since then, my rent has gone up for that little locker from less than $200 to nearly $300. Recently, the firestorms in L.A. County forced me to evacuate from my transitional housing unit at West Los Angeles VA Medical Center. Now my living situation is even more tenuous than it was in December 2022.

I stopped by Public Storage January 16, 2025 and Dee who is the Customer Service Rep in Apex North Carolina is the most helpful and nicest person I have met. She always shows consideration and cares about what all customers need. I will continue to do business with her and the company in the future.

After an extensive search for storage facilities, it satisfied me to find a storage place in Miramar Fl, not only the location the cleanliness but very important the customer service that provided by Mr **. He took the time necessary to show us various units to make sure which one fitted our needs, by far Mr ** is an asset to Public Storage.

Great experience - great customer service. Very attentive to my needs as a customer and great management. All around 5 stars by Karola in Davie. Very happy - Would Recommend to anyone needing rental space.

The initial service provided by Mike was cordial, professional and helpful. He showed us the options for storage size and packaging material. He also provided guidance to set up our account with the App and Online. He is friendly, professional and constant support for our storage needs. He gets a five!

I’ve been using Public Storage since 2020. My rent was 97.00 a month. However now it’s 2025 and my rent is 410.00 a month. Yea I’m surprised they're still in business. Also they will raise your rent every 90 days. Be careful.

I rented a storage unit from a location in Durham, NC, which at the time was a brand new facility, and all of my things got ruined. The facility is all indoors, however somehow got a leak in my unit and all of my things got covered with mold!! I had to rent a storage pod due to obviously not being able to put the items in my house, so I was not able to empty the unit until the 2nd of the month and they are trying to charge me $511 for the month (in the beginning was $250)!! I would have had my things completely moved out the week before if they weren't covered in mold!!! I will never do business with this company ever again!! If I could rate it a 0 I would.

Antoinette ** went above and beyond for me tonight. She stayed beyond her time to leave work. She made sure I got clear directions to the facility and helped me when my app wasn’t working to access the gate. She informed me my storage did not have a lock and made sure I had one that fit before she left. I had anxiety as I live out of town and hoped to hear or talk to an actual person. I’m so grateful for her!

As a loyal Public Storage customer since 2017, I am extremely frustrated with the lack of professionalism I experienced with property manager Miranda. I formally complained about her behavior in March 2023 when she refused to answer my questions and spoke to me in a condescending manner. Despite promises from corporate that my concerns would be taken seriously, nothing has changed.

Everyone experience and expectation are different in many ways. But no one ask for a LIE‼️Public Storage is Not recommended for no one. Ridiculous prices increase and PLENTY of UNNECESSARY hidden fees. The staff and customers services representatives included District Manager is THE MOST AWFUL MANAGEMENT to be in be business. They are liars and they have the most deceitful representation of Public Storage brand possible!.

I am writing a warning to anyone on a budget not to use Public Storage. They use a month to month contract and use this as an excuse to I raise the rent every 90 days so do your homework. They are a scam.

This is a horrible company to do business as they lure you in with a competitive price and then in a few months they will increase rent by over 50%, Then you are stuck at that rate and if you are a long term renter they will increase you to 300%. An agent that worked for them told me that they get complaints all the time and in fact they put in their notice and was leaving the company for this particular behavior as this is what they plan on doing to all customers in hopes that the customer cannot pay and they will then end up with items in the unit to sale them and the company makes even more money.

Beware... I had my items stored at a Public Storage Facility and the roof had a water leak that got into my unit and caused black mold in a lot of our items. I took the insurance and I and working through the claim, but I was told by Sedgwick the insurance carrier that they will not dispose of or pay for the disposal of the items, that is up to me. I explained it had black mold and did not want to risk my health but they kept the company line they only replace not dispose. Logically I did nothing other than store my items with what I thought was a safe facility, to not handle the disposal of the items ruined under their care custody and control is just bad business... BEWARE!!

My biggest problem is they rip you off in the end. My bills due every 1st of the month, but I'm leaving in the middle of the month. I called to ask if they can cut it in half since I'm only will be using it for half a month. But even if I'm moving out on January 1st I would still have to pay the whole month. That is completely highway rip off. That's not fair to people who are poor and trying to get their life better. They cut the locks off that you buy from them that are expensive before your time is up, they should do it after the fact. The place is a joke. It's ripping people off 100%. My unit is in Mount Clemens Michigan off of Groesbeck Highway. I don't have a picture of the receipt that's why I'm telling you the location of the place.

Do not rent from this company!!!. Public storage will offer you a low introductory rate and once you’ve moved your belongings into your space they jack up your rent a ridiculous amount. My rent was increased 43% after being in the unit for only five months. When you question the excessive rent increase they basically tell you if you don’t like it you can move out because we have other people who want this unit. The customer service representative is beyond rude.

We started off with $50 monthly contract on a 5X10 then informed few months after that the price went up to $119.00 due to economy. We stayed with them for 2 years and always paid on time. Upon vacate our storage was full on rat droppings. They should of spend some of the over charge rental fee on pest control. I writing this to keep all future customers alerts on our poor experiences. Would never recommend public storage to family, friends or anyone. I would give half star, but that's not an option. It all starts with poor management.

I had called to ask about a product you might sell. Susan ** not only assured me they had the 2 items I needed, she also had them at the register when I arrived. Great customer service from Susan. The building was very clean. Would definitely store my furniture there.

I have an existing unit at the Inver Grove Heights MN location. I needed a second unit. My existing unit was **. I was on the phone with a Public Storage representative. I asked if there was another locker close by. He said, "Yes unit **." I took it. Did the rest of my stuff to secure it. Put my 12 guitars in unit **. Put a lock on and left. Came back 6 days later? Lock cut off. And a orange Public Storage lock on it now. Went to the manager. She said it wasn't my locker. She said they took the guitars out and threw them in the dumpster. And they were destroyed! I could barely believe what I was hearing. These guitars I've collected for 4 decades gone! I filed a police report. They said whatever they find in any unit cannot be used, destroyed or given to auction within 30 days.

I rented a unit from Public Storage about a year ago and am grateful for the availability at the time. The previous manager, Susan was GREAT! Knowledgeable, polite, etc. However, since she's been gone, I've had my lock removed on the 11th of the month, when I was 10 days late!! That costs me $22+. I'm being threatened with a lien and I'm not even 30 days late. I'm a sr. and I'm on a fixed income. Things come up sometimes, I have gladly ALWAYS paid whatever I owed, but being threatened with a lien when I've clearly communicated I'll pay my balance and empty the storage room on the last day of the month!! These people are rude, money grubbers and I will NEVER use them again!!

Two nice ladies work there, but I needed a small storage. I don't have much of anything. First she said it was 18 dollars for my unit then somehow or another my bill was close to 90 dollars for a 5x5. I paid. Went to check it out. Well they rented me a used, distorted, messed up flooring celling,! Ok so went back up there. She charged me 20 more dollars for a 5x10. Too big for what I had. So what was supposed to be at least 20 or 30 at the most included the lock I had to pay for 100 dagburn dollars for a 5x10!

One of the worst “customer service” experiences I’ve ever had. If I could rate “0” stars, I would. This company is totally screwed up & no one returns phone calls. If you have no other storage option, then by all means DO NOT sign up for auto pay — They will charge totally unrelated amounts. They cancelled my 1st reservation — Why??? Nobody knows. They’ve closed access to my space and I don’t owe them anything. Horrible website. Buyer beware.

Brea Security Public Storage office is so clean & smells fresh every time you go in the office. The bathroom is always fresh & clean. The last person in the office made the office smell like drugs. You could smell the smell before you walked into the office. I hated to come to the office. Now is it so clean & fresh & organize. The staff is pleasant. The experience is a thousands Better. Julie

Do not go with Public Storage. Total RIP-OFF. They've raised my rates to where I'm now paying $155 a month for a small 5 X 5 space. Not even climate controlled. They only thing Public about Public Storage, is that they are a Publicly Traded Company on the Stock Market, who obviously only cares about making their shareholders happy....

This was the worse customer service I have ever had. I had issue with payment. They have kept me as I’m on Past due yet the payment isn't due till January 1. I can’t even get ahold of someone. I have called repeatedly. I had an issue before the first month was even due and it seems as if they just want to take my possession and sell it because I can’t get hold of anyone to resolve the issue. I have nightmares because all that I own is in this place. I’m scared all of my furniture and possessions will be sold. When I call and actually get ahold of management I’m told, "I don’t know. Call corporate." When I call corporate I’m told to call property management. I haven’t even been there a month and it has been personally a nightmare.

Here we go. I contacted public storage to store my Dodge Challenger for the winner. Because I live up north I contacted Public Storage. Because I wanted to do some price checking with other companies. He gave me 3 different quotes for 3 different public storages. They were close to where I lived, not knowing that he had set me up. For holding the storage, I worked 12 hour shifts, and I had public storage calling me constantly. About putting money down to hold the storage. That was a nightmare within itself, I finally end up getting the storage with. These guys are clearly crystally clear, told the man I have a Dodge Challenger. I was storing for the winner. I need an indoor storage.

STAY AWAY FROM THESE THIEVES!!!! Without notice they JACK UP THE PRICE- I started paying $407/mo and WITHOUT NOTICE, within JUST FIVE months they are now charging $568!! WITH NO NOTICE WHATSOEVER!! Ridiculous! I’m so disappointed- they do not return phone calls or staff their office. I left the manager at this location, JENNIFER, TWO VOICEMAILS and NEVER HEARD BACK!

PS 19th Avenue/Union Hills. TERRIBLE customer service. Requested repeatedly a replacement for burned out light in my unit. A YEAR later, still nothing. Requested 7 months ago, 5 months ago, three weeks ago the door seal be repaired, still nothing. Last week, I asked for a manager and was told not in, never in, yet they advertise "This Public Storage also offers the benefit of an on-site manager who lives at the property". Asked for the manager's telephone number and was told couldn't give out. Received January's invoice which reflected a price increase of $63/month!

Worst storage ever. They broke door to storage and no one is available ever. I can't get access to storage and they're refusing to lessen my bill either. They don't work with you. They work against you. I don't recommend Beneva Public Storage.

28025 and 25867. The manager of these two stores Jovett ** is always caring, nice, professional, very sufficient, on time, reliable, capable and goes out of her way to help each and every customer there. Every time I go she's very pleasant, honest, a joy to speak with and handles my account with professional skills. Wish there was more reliable people who are willing to be nice and honest and true as she is.

I have come to this facility four times this week and no one is ever in the office. I called for today's office hours and was told that they cannot guarantee there will be an employee present during office hours. On any day. There is a number to call which ultimately leads to a property manager who NEVER calls back. If you beep your lock clipped, they only help you once a month. I had to pay for a locksmith. The employee today showed up 20 minutes late. There were 4 customers total who needed help and two left of frustration. Horrid customer service. Store here at your own risk.

I used Public Storage twice located on Fruitridge Blvd in Sacramento, CA. Both times I got a discount rate, so the price was affordable. The premises was clean and the players were very helpful and courteous.

Terrible customer service just now when I messaged to ask about this December 2024 payment email from CubeSmart instead of Public Storage. We’ve been renting a space here for years via autopay and out of the blue, with no email communication I can find, it seems this place got acquired and a new company is asking for payment. Messaged the online agent and they basically told me there’s nothing they can do, they don’t have any of our account information anymore, and to go talk to the new company about my account.

After renting multiple units for over ten years, and numerous on-site managers, Public Storage is fortunate to have found Thomas, a very bright, caring, exceptional and knowledgeable manager. Thomas understands and truly cares about his customers needs. Kudos to Thomas. Barbara and Richard N.

I rented from Public Storage 13 months ago (10/23). My rate was a promotional rate of $67/mo. In April 2024, the rate was increased to $95/mo. Okay, I had been anticipating this. Promotions don't last forever. In late November 2024, I receive a notice informing me that on 1/1/25, my rate will be $123/mo. Payments have always been by AutoPay, so I have never been late. I don't feel the need to visit my unit very often. Several months passed before I went. But when I did, my gate code was not recognized. I saw the info regarding downloading the app for easier access. I downloaded the app. This didn't work. No internet access was the culprit. I called the office for my location. Was told (via a recording) I had reached a different location.

My property manager Meadow made my transition stress free and effortless from beginning to end of the process. She walk the facility with me showing what units were available and offered me a unit two numbers from my old unit which was so convenient when moving from one unit to another. Meadow was kind, informative and pleasant. Thank you Meadow for making my day.

Expect no good parking. Only two load zone spaces. Expect a long wait for the elevator. Expect the Manager to Never be onsite when you're there on the weekend. Expect to not get help with your lock to the unit even though you are now paying $400 a month for it. Expect to wait in line for the ONLY ENTRY DOOR. Expect to punch in your code twice to get to your floor. Expect to get a unit as far away from the elevator as possible. Expect to have your rent increase by 25% per year. Yea. Expect to spend 8 hours clearing out your unit. The elevators are slow.

I rented a unit for 14 months. From day one I couldn’t open gate using the app. Talked to the office at least 20 times. They never fixed the issue. Your complaints are ignored and brushed aside. When you push them enough they will tell you to talk to the district manager. Who will only make excuses for them and brush you aside. Don’t rent at this location.

I've had this unit since 2023 and for a year there was no problems and the old manager Jennifer who lived on site was awesome. But now the two men who run it I've complained several times that the climate control is not controlled. Someone keeps turning it up to about 78 and it's Florida. If I wanted humid I'd get a cheaper outside unit. Now my things have mold on them and I had bugs and was told to take care of it myself. So I decided I'm going to vacate and I get a attitude saying, "You still have to pay your bill." I moved in late which prorated and I am allergic to mold so I couldn't vacate right away and I also had to make sure I was taking verminates and bugs and anything else with me.

I have been with Public Storage on 3409 US 70, Durham, NC 27703. This location is convenient for me. I never complained when they go up on my unit, I pay my bill online on the link, I have a problem because I never been behind on a payment. I had an issue with my bank. I made a payment, didn’t go thru and to repay the invoice which it is still the same month November. They cut my lock and padlock my unit, I had to purchase new lock. I called, spoke with two different customer service rep which both gave me wrong information, had me sitting in the front place on Sunday morning 9:30 to 10:15am to find they didn’t know if someone was coming to open the unit. 2nd rep was worried about my licenses # for I’d that don’t even match.

As a relocating medical professional with an ER doctor background moving from Florida to North Carolina, I experienced a rather unsatisfactory interaction with a Public Storage customer service representative, whose demeanor was unfortunately less hospitable than one might expect from a company operating within the service sector. Despite my clearly communicated requirements for a storage solution suitable for a Jaguar vehicle & personal furnishings, the CSR's tone was marked by a discernible sarcasm when addressing a minor error in the provided zip code. This individual proceeded to question the operational status of my vehicle & its registration, seemingly assuming an authoritative stance that felt both unnecessary and disrespectful.

The rates continue to increase and are becoming more than I can afford. The Johnson Creek storage was an Extra Space Storage when we moved our belongings there and was reasonably priced. As soon as Public Storage took over the rates went up and continue to do so. I will be moving my belongings elsewhere as soon as possible.

Worst place to put your stuff. They change price after couple months from 34 to 56 and now I moved out the 31 and just because I get in the 1 of the month to see if I forget something they want to charge me 17 dollars.

I’m writing to acknowledge Kiki on her loyalty & dedication to the company upon my visit to make a payment. She was very well spoken and extremely helpful. You guys are so blessed to have an employee of her caliber:: ELMWOOD LOCATION/METAIRIE. My name SAMUEL **.

I purchased a rental unit online and received all the confirmation for the unit and gate codes, but upon entering the main gate, I was unable to access the building with my truck full of stuff. I tried calling various customer service numbers but with no avail, and I could not extend the truck rental over the weekend. I ended up having to buy another storage unit to get my stuff put away before the truck rental ended.

Do not rent from this company. You will never deal with a person. Everything is automated and you can't get answers. They continually transfer and get hung up on. They raise prices after a couple months and you have to fight with them to move.

Do NOT rent with this horrible company. They will increase your rent multiple times without any explanation or reason. Also they charge you for THEIR insurance & don't inform you on purpose so they can collect a late fee. Their business practice is deplorable.

I moved into the location in Sept 2021 and my rent went up the following month. They raise the rent every Oct which is something they neglect to inform you. In 3 years my rate was $90 to now $165. Now I have to take the time and money to find another facility as well as hiring movers. Never again. If you can avoid Public Storage please do so. I had used them in the past and they were terrific but now never ever again.

I started using their services in September. They seemed like they were good, friendly people but once moving in I was told one price and then it changed so I moved out on the 11th of this month. I let them know. I called to get reassurance about the prorated price been that they took a full payment on the 4th and I was out on the 11th. The lady I spoke to told me no so they still trying to charge me from the 12th thru the end of the month. Unacceptable because I’m no longer in your unit. I wouldn’t recommend them to anyone 'cause that’s considered stealing in my book. how you going to charge for service you no longer rendering.

I rented a 10x30 storage unit when I moved to a new state to store my stuff until I found a new house. I scheduled my move out more than 30 days in advance and was just called and told that they would be charging me for the full month even if I move out in the middle of the month. So unless you are planning your storage to be around when they bill it it's not worth it.

Beware!! I was totally scammed by the place I rented in Florida. It's company policy they told me. I rented a 10x15 and was told the rate I pay for the second month "won't likely" go up for at least 6 months. First month was $1 plus some fees so here's how it went:

No customer loyalty. They'll just keep raising your rates. I don't think they care about you as a person. They just care about your money. I have dealt with them for a long time and it's a constant pain dealing with another rate increase.

Kelly is amazing! Top notch customer service. Thumbs up all across the board! All the other storage places. Will refer to my friends and family and definitely plan on keeping my business with Public Storage on 74th!

When I initially rented my storage space, I specifically asked, "How long is the rate good for?" The representative assured me, "As long as you rent it." I knew to be skeptical, expecting eventual increases, but I was recently hit with a 20% hike. After doing some research, it became clear that this increase wasn’t random—it’s part of their business strategy. Moving to a new unit would cost even more than the increase itself, making it financially impractical to leave. These companies know this; once your belongings are in storage, they effectively have leverage over you. If you don’t pay the higher rate, they can lock up your unit and ultimately auction your items. Moving out is possible but costly, and their pricing model relies on most customers opting to stay despite increases.

Don't use that storage company. They have, so called, special deals, but it's just a gimmick to attract customers. After 5 months from the date you signed contract, you rent rates will be increased up to $20.00.

No managers are ever on site. No phone # leads to a person. And chats are useless. I've been renting for only 15 months and my rent has gone up almost 65%!!!! This last month I was not notified and they increased my rent by 35%.

Will NEVER use Public Storage again. I closed out my storage unit the morning of November 2, 2024 and that same day a payment was processed for $255.00 for the NEXT month. I spoke with a customer service rep and was made aware of the 'No Refunds or Prorations' in the rental agreement and am absolutely not pleased to find this out. I also had mold on multiple boxes in a climate controlled unit. I gave business to Public Storage for over two years with on time payments always. Bare minimum.

Increases in my monthly storage fees, in less than a year, the most recent of which came without any notification. Each time I tried to appeal these hikes, my requests were denied as if it were standard procedure. I lost access to my unit through their app after just one day, and on November 2nd, I found myself completely locked out, needing to engage front desk personnel to regain access, which was both frustrating and inconvenient. In light of these issues, I have written a detailed letter with supporting documentation addressed to the New Jersey Attorney General’s office. My experiences have convinced me that this storage company should be avoided at all costs. I truly wish I had been warned before entrusting them with my belongings.

Buyer beware with this publicly traded company. You can only pay month to month with no options of signing a lease. The rates will never go down and every three to six months expect an increase. They are buying up as many independent spaces as they can. My suggestion - call around first to see if you can lock in a lease with any other company as there are many. Use Public Storage as a last resort as they are traded on the stock market and have to show a profit for their shareholders. My rent nearly tripled on one unit in one month so I moved out. Buyer beware. Do your research. It will pay off.

I have been a customer of Public Storage at the 43rd st. location in Kent, Washington for 3 years. I have multiple storage locations across the country. This location has been, by far the worst. During the 3 yr period we were broken into twice. The third break in occurred the day before I moved out. This time it was the main office. During our time at the location, management was chronically not available, I placed a combination lock as I have employees from different locations flying in to use the materials stored. The staff cut off my lock and told us it would be 48-72 hours before they would show up to unlock the lock they placed on it. In 3 yrs our space rent for a 5x5 went from 95.00 to 199.00. Avoid this location to save yourself serious inconvenience and extreme price gouging!

Steve at Public Storage was the best EVER! We were directed to 2 storage facilities by customer service in the wrong location and charged 2x the price for our first time storage unit. It was impossible to get help to correct the mistakes by customer service. But Steve at store located in Skokie 8050 McCormick stayed over his shift to resolve the issue. I can’t say enough about him. His patience, accuracy and efficiency was outstanding. He took really good care of me and my friend who was upset about how we were handled. Steve really turned things around for us. He took his time to explain things and we had no more surprise charges. He also was able to refund our money and everything was so much easier to access online thanks to him. There should be more people who work in customer service who have the quality and skills that he possesses. You are really appreciated. Thank you so very much Steve.

In May 2024 I rented a storage space at the Montgomery, TX Public Storage in Montgomery, TX. It was an advertised special discounted price with no end date published. Before reserving the I called them and asked how long would they honor the special price. I was told it would continue at least a year and probably raise a small amount after that. With that assurance, I made the reservation. Although the contract stated that Public Storage had the right to raise prices when they desired I was told my discounted price would last a year.

So I've had this unit for more than a year and the associates here are always polite and helpful. The process was sure easy and convenient. There are two young ladies that were outstanding unfortunately I only remember Terry's name but the other lady also has a short haircut. The people you all pick make something hard easier. I really appreciate you guys and will definitely be back as needed and recommending the w117 location for storage. Thank you!!

I rented a storage unit from Public Storage - got to the unit although there are no maps to the units and multiple buildings. Finally found unit, unloaded cart and looked for lock I had paid for and there was no lock!!!! I had to load all items back onto cart, back into my car and now will have to go back again tomorrow!! Terribly inconvenient, poor customer service as I called multiple times while on property before 6:00 p.m. and no answer ever. Totally sucks!!!!

Major rat infestation in one of their locations. 5200 Gulfton St. in Houston TX. Management has known about this problem, and has done nothing to remedy the situation. Live rats are inside the units. Health hazard, and completely negligent. Management does not call back.

I rented at least one, often times two storage units at the facility on Rt 130 in Burlington NJ for approximately 12 years. I attempted to close out both units early in October. The unit in one building had the elevator broken and it had been since July according to the front office. My move cost $1,700. and could not be completed due to the size and weight of my furniture. I contacted everyone at Public Storage up to Corporate and got a $25. credit. The second move to move the furniture was completed 10 days later costing me an additional $1,200. This is so much less than acceptable. Please be careful.

The lady at the desk was the best. The first place that I called was 2 times as much. But when I came to talk to her about how much it would cost it wasn't as bad. I ended up paying for 2 months. Thank you again for being amazing.

NEGATIVE 0 STAR. Honestly if I could I would give them a -0 star I would. Let me start here. I had a career change relocation so I decided to search for storage facilities. U-Haul is my facility of choice but it was a bit pricey for what I needed. Public Storage had a deal for the same unit so I decided to go with them. I hired two movers to move my things into my unit. In the midst of the move the elevator broke down and my movers moved some of my heavy things up the stairs.

RUN! In less than a year, the monthly fees went up by $200. You are not allowed to use the garbage can inside - you'll be asked to remove all items. If you move out during the month, they rush you out without a partial refund. Location was Recker and McDowell in Mesa, Arizona.

I initially signed up with 2nd street storage in Berthoud Co owned by a young couple but unfortunately they sold out to Public Storage. They promised same good service. They lied, the previous owners allowed me to ship a packgage or two straight to the storage place because they were a UPS store as well. It was convenient to place my package into my storage unit. We have porch pirates so can’t deliver it to my house. New owners dropped being a UPS store and they refuse to sign for my package.

This place "Public Storage" is an absolute rip-off. They lure you in by a low rate, then after a couple of months, they put you on a very quick escalator for your monthly bill. We went from $200 to $500 in just a few years...BEWARE!!!! They are total rip-offs & could care less about you. We went to another same-size storage unit for $225 & their price have not gone up in 5 years another customer told me... The resident manager told me the same thing, if the price goes up, it will be a small increase & there won't be another for years... Don't get sucked in with their fake promotions, because after you get all of your stuff in the unit, the price will rapidly start increasing... Who wants to move out after all the work of moving in... NEVER AGAIN, PUBLIC STORAGE!!