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Reviewed Dec. 30, 2022
Please note: FIRST MONTH'S RENT IS NOT $1. I got my lease on December 18, 2022. I am thinking rent is not due until January 18, 2022. No, the prorated rent for January is due 14 days later, January 1, 2023. I was informed by customer service that if the prorated amount is not paid by January 1, 2023, they will lock my unit on 1/2/2023. I wish I had read the reviews before I rented.
Reviewed Dec. 10, 2022
I have never wrote a bad review but having went through this I just had to share, I moved my things out of storage half way through the move, the elevator breaks down so the movers had to move my things down 3 flights of stairs. I don't have a problem with the storage place but you should have elevators that work for commercial use, I have never seen this happen before, I ended up paying $400 more on my move because of the extra time it took for them to get stuff downstairs, that was very upsetting.
Reviewed Dec. 8, 2022
I chose Public Storage for my storage unit because of location, convenience, and a competitive rate. I have never had a storage unit. Everything was smooth. After 5 months I noticed my bill increased $60 a month for rent, almost 25%. Mind you, the current promotion on my unit is half of the rent I was paying. I was forced to rent a truck and get out and will never go back. Employees could care less. Company can increase your rent at any time for any reason. Just a bait and switch company and a horrible business model. I am moving to another storage unit company, paying a little more but do not expect ridiculous rent increases. I would not recommend Public Storage to anyone.
Reviewed Nov. 21, 2022
I spoke with someone through chat and he was rude over chat. This was two weeks ago. Boom spoke with someone today over chat. They were rude. Got off the line with them and got a email saying I requested to vacate. Lol. I did state I would be moving my stuff out by Dec first cause all I get is rudeness, unprofessional so I hit the chat back up. Now the lady can’t verify my information. All of a sudden boom call the number. My information was verified immediately but that rep was horrible. Horrible. No empathy.
When I mention that the previous agent took 30 mins and could not verify me he was very rude but hey I would recommend a chair to be put on no units. The manager Sheryl from the Plano office is nice. I owe her a apology mussels but these other people OMG. I thought they were bill collectors. Mind you my unit is paid for so I’m confused as to the rudeness. Nope not again. I’m done done. Well at least my Dallas cowboys won today. Peace, love and soul.
Reviewed Nov. 18, 2022
I would recommend to any one that needed storage NOT to rent from Public Storage! I have used storage units on and off throughout my life. Public Storage is by far the worst storage company I have ever used and I will never use them again. Public Storage charged me for my October rent, withdrew the $177 monthly fee from my account October 3rd and informed me the same day that my unit had been broken into. There were no cameras around where my unit was located. After filing a police report, the same day October 3rd, I cleaned out my storage unit and closed out the storage unit with the front office. The next day October 4th Public Storage refunded my $177 monthly fee for October. Then, November 16th, I received a notice from a collection company for $177.
After speaking with the collecting agency, I contacted Public Storage directly. I spoke with 3 different employees, and explained the situation. The last one told me since Public Storage had refunded me by mistake I should just pay her the $177. I explained to her there is now a mark on my credit report from Public Storage sending me to collections for the funds I've already paid and they refunded. Awful.
Reviewed Nov. 15, 2022
In my experience with this company for a 6x9 unit because I was hospitalized and the payment was late charged me 179.00 for the unit plus 22 dollars for insurance, 59 dollar lien fee and another 40 late fee...The total they sent me that I owed was 293.00...The unit is 70.00 and I had been paying 97.00. Then I paid the money and they informed me I need to secure my unit with a lock?!?! I bought my lock from them and have never needed to go check on my unit as of late because they are suppose to be a secure place...I believe they were in my unit and cut my lock off trying to see what I may have.
Reviewed Nov. 4, 2022
Run away from this company. Don't rent from the company. They keep your items. I'm being forced to pay an additional month and the property manager has a nasty attitude. Go with a local storage company
Reviewed Nov. 2, 2022
I definitely wouldn’t recommend this company. I’ve used maybe all the storage companies and Public Storage raises my rates. It seems like every 8 months now I need to move my things because I’m not paying it.
Reviewed Oct. 4, 2022
Don't think that you can just walk up during normal business hours to the office and have someone be there or even answer the phone and when you call corporate to try to figure it out all you get is to talk to a computer. Unreasonably poor customer service and extremely expensive. When I pay top dollar I expect at least have decent customer service. Definitely not the case with this company.
Reviewed Sept. 25, 2022
If you're looking for storage, go somewhere else. Most Public Storage require you to buy a lock you can't use anywhere else. They don't pro-rate moving out early, so if you don't move out before the charge hits, you're bound to another month. The light in front of my unit was non-functional for 4 months. I complained three times and then call the regional manager to complain. It finally got fixed. On-site manager is rude and slow. Terrible customer service. Raising rates every 6-months without any improvements or services added. I had to rent for a year while my house was being built and in the end I was paying double what I started out at.
There was a leak from somewhere in the divider of the unit. When they looked at the roof and above the divider they could not find where it was coming from. They had to look from the top opening of my unit and saw a pack of the rodent poison they have in every unit and claimed it was a cold pack that was leaking. I said that was their rodent poison pack and it wasn't coming from that. I suggested the unit next to mine must of has something and sure enough, they had a bucket of Damp Rid that had tip over. I had insurance through my insurance company. Which was much cheaper than theirs. That covered the damage thankfully to my items that were in there. Who knows if they would have cover that with their insurance.
Reviewed Sept. 23, 2022
Absolutely do NOT use this place. When picking up our stuff, the key got stuck in the lock. The lady at the front desk refused to help or call for assistance and instead said "we should go buy wd-40." Never mind the fact that we have movers sitting there getting paid by the hour. We asked her what they would do if a customer stopped paying their bill. She said they would "cut the lock and sell the contents of the unit." We then asked her to cut the lock for us. She refused because the "people who cut locks aren't here."
We had to go and buy a cutter ourselves. In addition to this, there were a few previous negative experiences. There was almost a month-long period where their phones were down (or so they say) and they failed to return numerous phone calls. The guy who finally called back was pretty blunt and rude, and yes, claimed that their phones "were down for a month." Look elsewhere. Notice the positive reviews for this place are almost entirely on the way in.
Reviewed Sept. 20, 2022
I’m a Public Storage customer and because of the laziness of the property manager when there were people on the property with bolt cutters breaking into units and she was promptly notified the property manager did nothing resulting in storage units broken into mine included. Now you have insurance. You say, "Well guess what? Orange Door insurance will not pay your claim so it’s a total scam." They take your money and then when you need them they do nothing. You’re better off burning your things. The security floors are open at Public Storage. There is no security safeguarding your property and you can read the long history of customers who’ve had this very same complaint.
Reviewed Sept. 18, 2022
Every time I come in I'm greeted by Trica. She is wonderful, always so sweet and Listens to my problems. We just love her. I almost moved to a cheaper place but Trica talked me out of it and I stayed. She's the best. Keep her.
Reviewed Sept. 8, 2022
Public Storage will raise your rent 20+% within the first 6 months. The company's representatives will give you false and misleading information. The District Manager has failed to contact me for the last 2 months. Horrible Company to say the least.
Reviewed Sept. 2, 2022
I reserved a space for storage. The website showed it was on the first. I went through the reservation process and received emails, one included the access code. On the move-in date I tried the access code several times but it would not work. I went the office the next day and the manager said the computer gets confused sometimes and the codes don't work.
I asked about my unit, she said to go in such and such door and take the elevator to the second floor! Uh oh. I specifically wanted a first floor unit and the website, reservation system and emails all showed it was on the first floor. So I asked the manager to move me to a first floor unit and she said none were available. I said give me the space I reserved on the website on the first floor or give me a refund. She said Public Storage gives no refunds. I told her their information was fraudulent and not accurate. She said there was nothing she could and I could call customer service. I called them and got in the phone queue. I recommend that you not do business with Public Storage or be prepared to be put in a space which you did not expect (3rd floor vs 1st). And your access code might not work either!
Reviewed Sept. 1, 2022
Bait and switch once again! I was told last year that our rate would not be increased by more than 10% per year yet for the second year in a row I received a notification that my rate will be going up almost 40% and it's almost impossible to get a hold of anyone to discuss/resolve the issue. It's really unfortunate they take advantage of their customers this way with no proper explanation other than that their rates are competitive. The premises are dirty, garbage in the elevator areas and there are rarely carts available even when there are only a couple other cars there. Not worth the money and dishonesty.
Reviewed Aug. 30, 2022
Public Storage is the worst. I can’t wait to get my stuff out of this place. They continue to price hike over and over. I don’t even have a contract with them. It was with Ez storage where my contract could not change price and the Customer Service is the worst. I would not recommend. They can’t even find my DL or account how I have a whole unit.
Reviewed Aug. 15, 2022
Very efficient way to store & access things. Used Public Storage in VA, then moved to NC. Got a larger unit then transferred to a smaller unit with little effort. Clean climate controlled units. Friendly staff in Sterling, VA & Durham, NC.
Reviewed Aug. 11, 2022
I thought District Managers were there to help customers! I have had such a bad experience, I am in tears! I have been a Public Storage customer for years. I have never been late with a payment. I have six units throughout the Bronx. The manager, ** at the 367 Southern Blvd location in the Bronx, has been very nasty to me on multiple occasions and verbally abusive to my elderly parents. Whenever I have expressed concern over this, I have had my lease threatened.
I was given a flatbed with a faulty wheel one afternoon at the 367 Southern Blvd location in the Bronx and went to the office to ask for a new one. I expressed that my mom is crippled and it could cause her to fall. ** refused to give me another cart as a courtesy. I finally called the district manager, **, and left a message. They will not offer us any of the senior accommodations and are very disrespectful. ** called me back and did not address the issues, including zero climate control, even though we are paying for it, which causes my parents to be there at a stuffy, fuming unit in 95 degree weather; Instead, ** said he wants us to VACATE ALL our units at every Public Storage location by August 31 2022, claiming lease violations we were never warned about and have not committed. ** even visited one of my units one day in June 2022, had no complaints, smiled and said to call him if we had any problems.
This is direct retaliation for my complaint and it is ageism. I have never heard of a location not having a problem with your tenancy for years and being subject to such vicious retaliation, because you finally found a voice to say something about the wrongs going on there. ** says how we manage to move so many belongings out is our concern, not his. I am a single woman with 2 elderly parents. Whoever heard of having to vacate all your units at the end of the month only two days after complaining that the site ISN'T SAFE OR CONSIDERATE TO THE ELDERLY?
I work full time, and I haven't done a thing wrong. I only requested a different flatbed for safety issues when there were plenty more outside. I have had ** regularly threaten my lease when I have asked for a minimal amount of courtesy. That is extortion. I don't know what I am going to do. I am in emotional turmoil, over a place that was just supposed to help me store my belongings. My whole family has units with Public Storage, including each of my elderly parents and all our units are in jeopardy at their whim. When I asked ** which units I had to vacate, asked him to give me the account numbers, unit numbers, specific reasons why they were doing this to me, ** said "You know which units you have," and refused to provide any further input, then hung up on me."
Reviewed Aug. 7, 2022
In 2018 I rented a storage unit for $198 a month which included insurance. My rate in 2022 is now $351 a month. It went up over $100 in the past month. The rates for your storage area just keep going up.
Reviewed Aug. 3, 2022
Greetings. Sharing how greedy Public Storage business is. The rates are increase every 6 months. I gave one star and if possible would give only negatives. Rents go up 30% every 6 or 4 months a year. Complete greed and so unfriendly. No real number - only robots and rat poisoning everywhere in the storage facility. Dealing with dirty rats! Stay away please!
Reviewed July 28, 2022
I would give no stars if I could. Horrible experience. Was a tenant for two years, always on time or EARLY with rent. 41% increase in rent this year was a surprise, but difficulty in communicating with "management" was the straw. I really don't know what the word "management" means to PS- no communication with customers? Acts like she is doing me a favor? There are lots of storage facilities that want and appreciate my business so I have moved. My suggestion is to keep looking!
Reviewed July 26, 2022
I rented with them for over 2 years, and the move out process was a hassle and when I tried to find a solution the customer service group was so incredibly rude and intentionally unhelpful. Will never rent with them again. Do not expect this company to be accommodative or helpful in any way if you choose to rent from them.
Reviewed July 17, 2022
I rent a storage unit from Public Storage. I came in to their office to notify them that I would no longer need the storage unit as of August 1st. The property manager was extremely rude and condescending and replying, "GOOD." I will never rent another storage unit from them and will definitely not ever refer anyone to them, they have also raised rental rates, almost $100 in 2 years renting from them.
Reviewed July 14, 2022
I had the $1 first month offer, was supposed to pay $99 the next month on, found out they had me sign the contract for $122, then they increased it 3 months later to $160/mo without notifying me! When I objected, they replied saying that I signed on the contract and there’s one article that they can increase the rent anytime. Totally unethical. I’m going elsewhere.
Reviewed July 6, 2022
PS - South 44th St, KC, KS. Manager: Kelly As always, Kelly, the manager of the S. 44th St. location in Kansas city, KS., shows us Rockstar property management, exemplary professionalism, and consistent courtesy. I've worked with Kelly for over 3+ yrs at this location, and while much of that time the country was navigating Covid, with skeleton staff, I personally communicated regularly with Kelly; and while she was the only staff-member on-site for easily 1.5+ yrs, I watched her manifest the same level of pinnacled 5 star professionalism, had she had 20 employees. She continues to embrace, uphold, and honor the kind of customer experience principles and leadership acumens, for every guest, acct. holder, or trainee, that many companies and their staff no longer require, nor coach as basic or genuine manners towards customers.
Today, I was pleased to meet Frankie, a new-hire in training for KC area, who was as delightful, professional, and personable as they come. She's lucky to have the chance to train with Kelly at the S. 44th KCK location, and we wish her the best of luck as she transitions to her downline property. Again, hats off to Kelly (and her team) at the PS South 44th St., KCK location - with a PS facility directly adjacent to where I live, she's the reason I still have the unit at the s. 44th St. location, over a mile away. E
Reviewed July 3, 2022
I hope this review will help anyone think of considering to rent storage from this company. - They will increase the rent every other month. - bad customer service, in other words they don’t care at all. - They will auto charge you if like it or not. - Be careful about this. If you forget to pay for three days they will send you to collection automatically and it will show in your credit. - Now you can sign up for auto pay to avoid that but, good luck with the extra fees, and continues increase. -Don’t let the orange building make feel that you are working with a company. They are devils from inside and outside. - No trash.
You have to take everything by yourself. - Elevator is not working most of the time. - Front desk busy with her lunch most of the time. - People are living inside these rooms and a lot of people mentioned that you have to be careful about your stuff and never store anything has a value over $1000 - last but, not least consider alternative. You will pay a lot of money for stuff you might not need. Stay away from them and avoid regrets later.
Reviewed July 2, 2022
I had started out a couple of years ago, charged 79.00 a month, then over a couple of years and 3 hikes in rent later I'm paying 229.00. Also in the time my furniture was stored in the location of Brownsburg. My furniture had mold growing on it. Complaint to the office did get me a cleaning. But the mold grew back. All of my furniture had this mold all over it. I decided to leave when I got the last notice of yet another raise in rent. After vacating the storage space the office clerk tells me, even though it is the first day of the month I still have to pay for the entire month. THERE IS NO PRORATING EVEN ON THE FIRST DAY OF THE MONTH. I'm a very unhappy customer.
Reviewed June 22, 2022
I was at the store # 25958 in Boynton Beach, Fl where David is normally the manager and helps me out but lately I been help by a wonderful young lady Maquesta ** who has made me feel so reassuring about keeping my storage. I really appreciate her customer service and knowledge of the company! Keep up the great work.
Reviewed June 13, 2022
I set up auto payment on the app. I received an email thanking me for my payment. Then I received an email next day stating my payment did not go thru after it was showing pending in my account. (Note: there was money my account to cover it.) I went back to the app to make sure all my information was updated correctly due to my move (from what I could see it was) and reprocessed my payment immediately. Again, I received an email saying your payment processed and went to my bank account to see it was charged correctly. Yet again the next day I received an email saying the payment did not go thru. I called the brick and mortar store I rent from to ask them to look at my account settings to tell me what I need to correct. Nothing seemed wrong from what they could see.
I called corporate then to get my bill paid immediately and figure out what is going on. I had everything correct from what they could tell me, and again, there was enough money in my account. All of this was done as quickly as possible. Since by this time my payment was three days late so they charged me a late fee and refused to delete it even though I made multiple phone calls and followed thru anyway possible. This company is not be trusted and I will call the store I rented from every month to make sure they processed my payment. Ridiculous. After seeing other reviews I now would have chosen another company. I believe the other reviews and have already told others to NOT beware of this company. Their corporate customer service is not good!!!
Reviewed June 7, 2022
I receive a $45 rate increase letter with less than 30 days to adjust after my 6 month mark of using the storage facility. Call the facility in regards to the increase and spoke with the representative which was given a number to forward the influx in calls that she had been receiving to call which seemed to be a customer service agent that was scripted on the leasing contact on what to say per your rental contact. They have to give 31 days in regards to the rental increase which does not include mailing, so the notice was dated on the 31st of the month which left a 3 week notice for you to adjust your finances to give the greedy owner to increase the unit at a market value.
As I explained to the rep that stated that she tried to decrease my rental amount but the system would not let her. Which of course makes it seem as if she is actually trying to help you but being in customer service for years is a crappy why to remove the agent from a negative equation. I am very disappointed that Public Storage has taken this time in the world to also capitalized on their customers in an already failing economy. They are in a market that is being affected by the increase in gas. They are a facility that stores people's belonging that have been affected by loss of jobs and housing. Shame on you for not considering the consumers that use your facility in these hard times.
Reviewed June 4, 2022
I have a storage unit in Shrewsbury NJ and the rent just keeps going higher and higher... The nerve after pandemic people still aren't working. This rent increase 69.00. Not 20.00 or 40.00....69.00 and late fee no longer 43.00...now 61.95??? Where did they come up with that number? They are so greedy... I have written and complained on many occasions but they don't want to hear it. They needlessly charged me late fees with no grace period. DO not use this storage company!!! They should be lowering rents for loyalty customers who cannot afford these gouging prices. Shame on them!!!!
Reviewed May 28, 2022
I've been here for years literally. All the sudden boom rent is up a whopping 20 bucks!! A month and to top it all off I walked in to my unit one day and the ceiling literally came crashing down on my head plus broke several items of value. They want me to pay to replace my things or give me the value but won't offer any compensation for the cut on my head and still haven't even fixed my ceiling yet. It is very unsecured and they expect me to keep my rent paid nor did they offer any kind of pandemic help when there was no work. Corporate is a joke and the orange door insurance is a joke.
Reviewed May 25, 2022
Only four months into my Public Storage lease for a storage unit they suddenly jacked my rent up, after they knew I had gone to all the expense and effort to move my items in. Then 16 months into my lease, they raised the price again, increasing my rent 40%!! That was the last straw. Should have left Public Storage long ago. They wanted to document why I was terminating my lease. When she typed that I was outraged at the two price hikes, "higher ups" saw the negative comments and disallowed the complaints to be entered in their system! What a joke that their company slogan is, "WE CARE". I have no respect for how Public Storage does business and will never patronize that greedy company again.
Reviewed May 19, 2022
I must say, the property was clean and the ladies at the office was very helpful. I was looking for somewhere to park my trailer and Keke was patient with me in the hot sun. I told her to please keep the good energy.
Reviewed May 16, 2022
Beware they will charge you an admin fee of $29 after you cancel. You will not get a full refund. I purchased a medium storage for 100 and only received $75 in refund. I would not recommend it. Definitely will be go to Uhaul.
Reviewed May 16, 2022
We moved 4 units from another facility to open them at Public Storage (PS) because they offered such a great rate. Little did we know that every six months they would increase the rate, by $30-$40 more per month on each unit! We had 3 smaller units side-by-side that were vandalized. We didn't have them insured. No locks were opened or broken. We asked PS about security, cameras, etc. They took NO responsibility even though it appeared to be an inside job or the perpetrators claimed over the top from a unit down the line or the unit right next to ours to gain access. PS wouldn't even check with the owners of the other units to see if there were any issues. PS suggested insurance for the future and moving to another area.
We filed a police report but there was literally nothing the police could do without the help of management, which was null and void. It took several phone calls to reach someone in corporate to talk to about the rental increases and the burglary; customer service is absent. Our fault for not checking beforehand how Public Storage does business.
Reviewed May 5, 2022
This company stands on "We Care" which is a LIE. They care about profit. My monthly rent increased incrementally "in these challenging times" increased from $278 to $376. This increase is total extortion.
Reviewed May 4, 2022
I was shocked to see that it is very hard to contact any leaders or supervisor staff for Public Storage. I have been dealing with a major issue with the lock panel on my storage unit since March 2022. First, this storage location decided to cut locks on the 20th day and not the 30th day after the due date. I paid my bill on March 25th. I went to the storage on March 27 and had to put on a new lock on the unit and check my unit. I put my new lock on and then could not get it off. I went to the storage office and they came to check it with me. We took pictures and video to document the incident. The lock was stuck because they damaged it when they cut the panel.
The manager then said that it would take a week to 2 weeks before it could be fixed and they would call me to let me know that it was fixed. I told her we were also planning to move out and asked if it could be fixed sooner because that would put us into another month. She said she would try. By April 29th, the lock was still not repaired and I have still not been able to get into my unit. I paid the bill anyway on April 29th. On May 2, I went to check the panel again, but the panel was still not fixed.
I went to the office and they proceeded to say that I needed to pay another bill because it was due on May 1st even though the panel was not fixed for the past month and I have not been able to get into the unit. They told me that I had to call the customer service number to complain and there was nothing they could do. I called several times without anyone answering. Today, I finally got through after being on hold for 40 minutes. The customer rep left a message for the property and sent a message to the District Manager. I have yet to hear back for the property. This is a mess and I am extremely disappointed with Public Storage. I will be moving once they fix the panel.
Reviewed May 2, 2022
Rented 2 units for my business from the previous company prior to them selling to Public Storage. Within 1 year of Public Storage taking over I had 2 rate increases nearly doubling the rent for both units. After I moved my inventory out of the 2 units I was then hit with a cleaning fee and threatened I would be charged the cleaning fee and additional month storage. Nothing was left in either unit and the only way I could get it cleaner is by mopping the concrete floor. Attempted to discuss with the local "manager" but she was very rude and combative.
Reviewed March 22, 2022
I was late due to hardship first time since I've been renting with them. I thought by staying in contact with arrangements would be sufficient as agreed. I was told it was okay to pay by the date. The date I paid I request a late fee waiver.I was advised fee could be waived possibly. I was advised to call location and asked since I've never had fee waiver over several years of being a customer. The following day after speaking with agent I recieved an email to secure my unit due to lock had been cut off and lien fee was placed. My opinion as a consumer an organization shouldn't say one thing and obtain actions shortly afterwards. There is no empathy with the company due to people going through hardship with the pandemic. My experience with Public Storage was good up until this one time, they didn't have no ability or concern. I understand it's a business but we as people are the reason why they are in business.
Reviewed March 4, 2022
DONT NOT STORE YOUR PERSONAL BELONGINGS AT THIS FACILITY!!!! This is a warning! Our things were destroyed by mice and roaches. It was like being in a horror movie! Insurance only covers up to $500 in vermin and pest damages. I wish I could go back in time. I would not use this facility! It is a Scam! The walls in the unit are so flimsy I could kick my way into the next door unit! We had to trash all of our things! Sleeper sofa, bedroom set, kitchenware, dining set, clothing, books, linens, toys, mattress and box spring, tv ohhh the 75inch TV was infested with roaches. They're inside of the TV! $4k TV down the drain! Everything we own destroys by rats that chewed through the legs on our dining room set and pooped in our sofa bed and chewed though toys and every other piece of furniture and items. We even found a perfectly preserved rat skeletal remains!
Huge roaches are falling out of stacked boxes and jumping from the draws of our bedroom furniture. Water bug poop inside and outside every box in that unit! My husband stepped on one water bug by accident and the rat poison which was green color was inside of the roach! It seems like the roaches are attracted to the rat poison but they don't die when they ingest it! This place is horrible! They refuse to reimburse for all the disgusting damage! I should not have to suffer the loss of my belongings and the money I pay them AND the amount of money it will cost for a junk removal!
I hate this company! And I strongly advise you not to trust them with your belongings! P.S. there was no food in our unit! We are a traveling family and are used to relocating so we know the deal when it comes to what you can store and what is unacceptable! We have never experienced this in our years of relocating!!! I would recommend Extra Space Storage because I personally never had a bad experience with them!
Reviewed March 2, 2022
I had a unit for over 5 yrs. Due to health issues (bilateral mastectomy) I couldn’t even use my arms. Dumb me thought it would be fine. After all it’s a storage. You pay to safely store your stuff. Not the case at all. Not only did my unit start at $85 to increase to now $156 but when I showed the person on property what the inside of my unit looked like. RAT POOP. HOLES IN CEILING. WATER DAMAGE TO MY STUFF. And it’s not about filling a claim because there is no monetary value to my daughter's stuffed animals from her childhood or the ruined pics. How can you put a price on that. But then it’s all my fault they have rats. It’s all my fault there are holes for water to get in. This company could care less about you storing your precious things in their units. Just don’t. Find another place to rent.
Reviewed March 1, 2022
Friendly. Helpful. They're always there if I need something, info, etc. Pleasing to talk with and caring enough to talk about almost anything that may concern me. Feels more like a good friend and possibly even a family member.
Reviewed Feb. 25, 2022
Public storage 25988. Hi, I'm not a customer and this is so ironic. I got lost and Public Storage was my only Landmark. Just the other day I walked into the store and asked for directions to a dentist office nearby. Just so happened we attend the same orthodontist and she took the time to give me directions. Very patient, humble young lady. If I ever need to rent I will definitely choose Public Storage. Lori made the rest of my day less stressful.
Reviewed Feb. 20, 2022
We are in the process of building and needed a rental unit that we could keep our possessions in for roughly two and a half years. After the first year (this February) received notice they are increasing our rate from 239 dollars to 314 dollars per month. The contract states they can change their rate AT ANY TIME! I had been assured by an executive of the company when he gave me the rate that it would NOT change. If the manager of the Public Storage unit thinks he can get more money out of someone else, he or she will significantly hike up the rate to get you out or to fleece you for more money! Now we are looking for another unit and dealing with the hassle and expense of moving our things for the remaining year and a half. I would NEVER recommend this company. They go back on their word, and they use bait and switch tactics. Say one thing, do another.
Reviewed Feb. 12, 2022
They SAY, "YOU Get a discount" on our first month of renting, WHEN YOU PAY discounted amount, next they email you and say you have a past due payment when they say the payment you made was a discount on your first payment.. NEVER FALL FOR THAT LIE, THEY JUST WANNA CHARGE YOU LAST us OF 20.00 to steal extra money from us.... When they lie and say your first amount is discounted...Always pay your full amount anyway even when you see it's a smaller amount that they lie and say is due cause they will send you a email Saying you are PAST DUE AMOUNT THAT IS OWED THEM WHEN THAT'S A LIE..
Reviewed Feb. 6, 2022
My storage got broken into and no one wanted to do anything about it and it’s been over a year and they’ve still been making me pay. It’s really sad because they don’t have cameras also and most of my stuff was destroyed as well. It was a really really bad situation that no one wanted to help me with or do anything about. I just want the money I was paying all that time for nothing back, no one will give me a call back. I’ve even put a claim on it and contacted the Insurance, still nothing.
Reviewed Jan. 23, 2022
I have been renting a small 5x10 unit for about 3 years and my bill keeps inching up. The last straw was when they told me it's going up 20 more. They don't even plow the snow in front of the units or salt. It has a light bulb in the unit but nowhere to turn it on. When I messaged them that I was moving, I got an email offering to put my bill down for 6 months to what I paid when I moved in, but when I click on it I got a message saying, "Aww it's too late for that offer but we're here to make your move easy." I gave two stars because at least the gate worked.
Reviewed Jan. 14, 2022
I just upgraded my unit at this Public Storage. I had some questions and I talked to the day manager Christina. She answered all my questions, And was very polite and professional. I’ve had an occasion to talk to three of the managers here. Everyone has always been great. Willing to talk to you and help you out. If you need storage and you live in Westminster or Huntington Beach, this is one this store will give you a great service.
Reviewed Jan. 11, 2022
HORRIBLE treatment to any and all customers! ZERO STARS. CORPORATE is UNRESPONSIVE. I have contacted them on numerous occasions and emailed their customer service team as well - yet no response. Take your money and business elsewhere. Been a customer for barely 2 years and they tried to up my rent $100 yet you can clearly go online and purchase a new one for a difference of $5 from what I’m currently paying. Their gate has been broken for a month now and yet there has been ZERO NOTIFICATIONS to any of their customers regarding this and the change of hours to access their units - as this has now been limited. Spend your money elsewhere. Big corps don’t care about people only dollar signs. Take your money to self owned companies where they actually care about their customers!!
Reviewed Jan. 2, 2022
Their billing system and department is horrible. My rent was paid at the beginning of the month, I went into their office and they charged my credit card. Then I started to get emails that says I owe and rent is past due. The people at the rental location can’t help me. I called corporate and thought they straighten it out, but I’m still getting harassing emails about nonpayment. Worst company I have ever done business with. Kind of fraudulent trying to collect double. I wouldn’t do business with them again.
Reviewed Dec. 31, 2021
I have been a off and on renter of Public Storage for nearly 15 yrs. I have had many increases over the yrs but they were all understandable due to the length of the rental. We recently opened a new storage a few months ago at a high rate, I agreed. It has not been but only 4 months or so and public storage decided to raise my monthly by a additional 30 dollars a month. This is ridiculous and unethical. They are just trying to get everything out of people lock fees, admin fees and their bogus insurance. It's time they are held accountable for treating customers like crap.
Reviewed Dec. 30, 2021
This location Spanish manager is very nasty and the WE CARE Department don’t care about the renters either!!!! I have been there going on 2 years and it is Covid going on and they are raising the rent extremely high!!!! When I called the only thing they can say is sorry!!! I will never go back to that location again!!!
Reviewed Dec. 28, 2021
In late July of 2021 I rented a storage unit from Public Storage in Lake Worth FL. I was informed by my mover that the rate I was quoted might be short term and that I should inquire about that issue with Public Storage. I was informed by a customer service rep that my rate would not go up in the first six months and after that "if" it went up it would only be a $10-$20 increase.
I have recently been informed by Public Storage that my rate is going up $60 a month. Renter Beware - If I had known that Public Storage would act in bad faith and lie to me about my rate increase I would not have rented storage space from them. Do not rent from this dishonest and fraudulent company! In addition, Public Storage has purposely created a lack of communication in an effort to delay my payments in an effort to create late payment charges to my account.
Reviewed Dec. 22, 2021
I have never left a bad review. Now I wish I could leave negative stars. I know Public Storage is huge and sometimes the only choice. I wish I had found another company. These people lied and cheated us. They charged us two extra weeks on the front end and three extra weeks on the back end of a contract for three storage units. This came to over $1000. Yes, the contract did say we had to pay the entire month. They pointed that out after we moved out and the account was closed. Before that they said we would receive a refund for the last three weeks. The whole thing was very complicated so this may not make sense. Bottom line, we were told and promised one thing and they did another.
The worst part is that I tried to talk with someone and got the slickest run around ever. When you call customer service they say you can speak with the executive team. They give you a number, you call and get a voicemail, and no one ever calls back. I even tried emailing and was told to call the original number. The whole experience was a nightmare. And I got the impression that they are used to doing this. I rue the day I signed up with Public Storage. I hope others don’t have to go through the same thing.
Reviewed Dec. 14, 2021
I have a storage unit at this location and it has really been a blessing having the nice lady at the desk Shelly help me with everything I needed. I never once had to ask a question because she was always one step ahead of me to fill me in on everything. I couldn't decide whether I wanted to rent here at first or the one down the street, but as soon as I arrived at this location, hands down This is where I wanted to rent. The place is kept really clean. Staff is really on point with customer service skills, And the prices are affordable!! I would definitely recommend this public storage to anyone -Deborah **-
Reviewed Dec. 9, 2021
Awesome their customer service I love. Always making sure my possession is safe and secure. Never let my fees get too far behind. I just love them to pieces. They do a great job as a team. Go beyond their serves to help others.
Reviewed Dec. 2, 2021
I had 2 storage units at the same Public Storage location in Atlanta GA. I was paying $65 and $109 for the 2 units. I finally consolidated and closed out my smaller unit in August. In October, my bill increased to $208 for just the 1 unit. They gave me the runaround and I never got any reason or resolution to the price increase other than they can in the contract. I find it very odd that they decided to increase the next month pay cycle. I would have moved and closed both sheds in August if I knew this was the kind of business they run. Now I find myself facing the added expense to move everything again to a more reputable facility.
Reviewed Oct. 29, 2021
In the first place, I rented three units in June of 2021 and within a month, my unit containing 18th century antiques was broken into, along with seventeen others. There is no security whatsoever. Anyone who rents a unit gets a code and can enter at will at any hour of the day or night. In this case, the robbers dug under the fence surrounding the facility and simply walked into the unsecured climate controlled building, which is not locked. There is no on-site security guard and there is no personnel on site whatever at night. The burglars just walked in, broke off the locks on the units and took what they wanted, undeterred. There are no security cameras, no guards, nothing.
There is a rude and obnoxious woman at this Houston, Texas, facility who couldn't possibly have been more offensive when I was notified. She persisted in being threatening and obnoxious on my subsequent visits to the facility. She is 6 feet tall and must weigh 250 lbs, so is quite menacing. She later denied there had been a break in, which was fairly hilarious given that I had a copy of the police report. The other employee did the same thing - absolutely denied there had been a break-in.
Quite often there is no one on site at all, even during daylight hours, as the employee takes off for "lunch" at weird hours, like three to four in the afternoon. They hike up your rent with no advanced warning, by large amounts. This outfit couldn't possibly be more dishonorable and disreputable. They are liars, cheats and conmen, they provide lousy service for the exorbitant rents they charge and have zero security. Your belongings are NOT safe and when you are burglarized, they deny it ever happened. Stay far, far away from Public Storage, known by their customers as Pubic Scam.
Reviewed Oct. 27, 2021
If I could give this place a 0 star I would! I got a storage space from them but it turned out to be too small so I had to upgrade to a larger storage space. I wasn't able to get customer service in the front because no one was working at the post. So I booked another space on their website. I tried to get a hold of customer service and they said they wouldn't be able to give me a refund for the space I DID NOT OCCUPY. After leaving several attempt to get a hold of the district manager Rachel ** with NO response. I took the issue to my bank and had the charges reversed. A couple of days later Rachel finally followed up with me saying that she had credited me. I told her I have already handled it and they could try to take back the credit.
The professional thing to do if they respect their customer is to give me a callback about how they are proceeding with this issue. NOT ONLY DID THEY NOT DO THAT, they sent balance to a DEBT COLLECTOR. I AM A PAYING CUSTOMER. I AM OCCUPYING THEIR SPACE AND GIVING THEM BUSINESS!!! They didn't handle this issue correctly but how do they resolve this? They punish their own customer with their own mistake so they can get out of this easy. I am beyond pissed about the disregard and lack of communication. Never will I ever recommend this shady business to anyone. Ever.
Reviewed Oct. 23, 2021
Public Storage is a company that cares only about money. They can raise your rent 2 times a year. Mine 100 dollars in less than a year. Their late fees are 99 dollars. They not only raised the rent, but fees during a pandemic. I have been paying the rent sometimes late under the current circumstances, also dealing with a recent death. I paid 378 for my tent September 27th 2021. They took the whole entire tent and applied it to their fees. Called, emailed every manager, got no reply.
When I finally got someone and explained my situation they could have cared less. Did not even attempt to work with me or answer any questions. I asked where does all of these fees go to their reply, "The company?" It's an automated system so who gets the money the computer software? Now I have an additional 99 dollars fee and have to pay 378 plus 477 November 4th to prevent them from auctioning my storage. The staff and management will go through the storage if put on auction and take what they want leave the rest for auction. I have personally witnessed this account. I truly believe if they know you have value in your storage they want to make it impossible for you to pay so they can acquire your possessions.
Public storage lures you in at their 1 dollar special but little do you realize they can 2 times a year raise your rent at their discretion and the fees. Public storage got millions in Federal PPE grant money? Why? They were not affected. They were able to stay open and make money, and they obviously did not give it out to tenants that needed it. I gave read complaints in many different sites that all day the same thing public storage only cares about money and how they can acquire your possessions if need be. The federal government needs to create regulation for storage companies especially off this size, to limit the amount they can raise the rent and their fee charges. Also make sure you have an emergency contact or they will auction your belongings and claim they contacted you. Renter beware. This company is as greedy as it gets.
Reviewed Oct. 22, 2021
I moved from NYC for work and had to rent a storage in NJ to support my apartment while I was working abroad. I have had the unit for a few years now and updated my address but forgot to update my contact number. One month I missed my payment and then they during the second month just sold off all my things. I have been paying over 300 dollars a month for years (like many other they have CONSISTENTLY RAISED RENTS with no options).
When they sold off my things, I noticed within a few days and contacted them about my personal belongings. One thing is the furniture but all my pictures from my family, high-school diplomas, my life. When I spoke to the location, district manager and corporate office they all said that they sell things after 2 months and that they have to protect the buyers therefore cannot support connecting you with them to get your personal things (these low life predators that try to make a profit buying people's things in storage).
I cannot understand how you morally can run a business like this. Not helping you even get in touch with the person who took your things to get your personal belongings back. This is a low life of a company and I would recommend NEVER to rent storage from them. I don't even think a business like this should exist in society as they are just up to NO GOOD and making money off of every mistake anyone makes. They lure you in and then screw you big time. Disgraceful and awful - do not rent from them, find a different option!
Reviewed Oct. 12, 2021
I used to use Public Storage all the time with no problems. Less than two years ago I rented a unit for $88 dollars. Now my rent is $166. Plus the customer service has been horrible. A few months ago I couldn’t pay online. I reached out and the rep. just gave me a number for a higher up that never called me back! I had to keep calling over and over until someone actual tried and did help me. I tried to get in contact with them on their Twitter page regarding my concerns. I was sent an email for additional assistance. A month later I was still waiting for a response. When someone finally responded they just said get a smaller unit. If you have choices don’t use public storage.
Reviewed Oct. 11, 2021
We have used Public Storage for years. They have consistently raised our rent, multiple times a year. So often in fact that we had to get a different unit inside the same property to stay on budget. Then more recently we needed a much bigger unit because we were moving, and since Public Storage was the only local place we had no choice but to get a different one - though at a different property. Way overpriced for a 10x20, but during the pandemic you have no choice and are lucky to even find a space.
While moving we had to find yet another storage unit and found one at an Extra Space location close to where we were moving to. When we completed our move and vacated Extra Space we asked if they could prorate our rent because we had just paid a week earlier and they were more than happy to, knowing that during this time they would quickly rent the unit again. When I asked Public Storage for the same consideration, since I had paid my rent ONE day before vacating, they denied the request. The managers at Public Storage locations are bound by corporate and cannot do anything to make a customer happy.
The corporate office will just ignore any requests you make of them. Public Storage is an exceptionally greedy company that will use any excuse to raise your rent and get out of reimbursing you anything. Avoid at all costs. Go to any other competitor and support local storage units when possible - at least they will care about their customers instead of fleecing them.
Reviewed Oct. 10, 2021
She is the most helpful employee they have at her location and if you call with a problem she’s gonna do all she can to help and I really appreciated that. Because when I first got the storage the person wasn’t helpful and really rude
Reviewed Oct. 8, 2021
This sucks you in. They give you a big discount at first then in 6mths raise your rent and again at the 1 year mark. So not get fooled by the discount. There are many other storage companies, do not rent from this one!
Reviewed Oct. 6, 2021
I rented a storage unit from Public Storage BOCA Raton fl, 4 years, Penny from their office, went above & beyond to always assist me ~ right up to the end of me using their services. Thanks so much Penny. ♥️ Dawn
Reviewed Oct. 1, 2021
Vanetta helped me a lot and made things so easy. She was also sweet carrying smile and a great woman in my opinion so if you are ever looking for a storage go to Public Storage on Applegate Way in Clarksville Indiana and ask for her.
Reviewed Sept. 22, 2021
I had an issue with an auction one of their locations had and explained that I thought they were deceitful in the pictures they put on the auction site. They only showed the front of the antique piano and neglected to show the inside of it was destroyed. I believe the site was just trying to get it hauled to the dump at someone else's expense. Upon contacting their corporate office I learned there is no department in charge of their business operations conducted in the field. I refused to haul the piano off and the manager said, no problem. It has not been re-listed so I guess they hauled it to the dump. They black-listed me from their Storage Treasures Auctions listings for not cleaning out the unit. The only email reply I received was from email support and they didn't route my concern anywhere. I invite anyone to try to contact them. If you aren't wanting to rent a storage unit, forget it.
Reviewed Sept. 22, 2021
WORST experience EVER!!! 1st of all I prepaid for a unit and the day before I was supposed to move in the manager told me my unit had water damage, so she had to move me to another location down the street. I understand things happen, but I was charged again for this new unit and now they’re giving me a hard time about the refund for the old unit that I never used… And on top of that, the old unit was supposed to be $148 but this new unit is $174. I was told by Teresa (Property management) that I would only be charged $148 but my account still says $174… I have been on hold waiting for customer service to pick up for 30mins now because for some reason I cant get a hold of Teresa. This is a disaster, I just want my money back and to be charged the correct monthly rate. And customer service just answered my call and transferred me to a voicemail after waiting 30mins for someone to pick up…
(UPDATE 2 MONTHS LATER) They still haven't refunded the money from the unit I never used which was $200, and when I went to pick up me things on Sept 4th they said I owed $159 for those 4 days when I was told it would be prorated. I refused to pay it because they still owe me $200 and it's ridiculous to charge $159 for 4 days. I called the corporate office and customer service, and left several messages. I was suppose to receive a callback within 48hrs. No one EVER called me back. Instead they sent the remaining balance to COLLECTIONS stating that I now owe $198!!! THIS COMPANY WILL RIP YOU OFF!!!! STAY FAR AWAY!!!!
Reviewed Sept. 17, 2021
I paid for a unit 2 days in advance. I still do not have a gate code and it is almost midnight, so I cannot get in thru the gate tomorrow with my belongings. They make you select a date to move in yet won't give you a key code until the last minute. Well for me they failed to give me the key code at all. Terrible company. I feel so ripped off. In addition, they said first months' rent was $1. They charged a $25 fee, plus the $1, plus insurance plus a $20 lock fee for a total of $61. And then said I would be billed in two weeks again. Worst company I have ever dealt with.
Reviewed Sept. 15, 2021
We rented (1) storage facility in Mebane, NC. The salesperson stated there was a glitch in the computer system and the first swipe of my credit card didn’t go through. I subsequently paid a second time by check. The next day we found out the sale DID in fact go through so we were charged twice. We have been relentlessly trying to get our money back ever since and literally been sent to fake voicemail boxes. Emails, phone calls repeatedly go unanswered and into the abyss and no one will return our calls or help us in any way now that they have our $$! They effectively stole from us. Now the company changed hands and we can’t track down any of the original people we dealt with. Seems like a huge scam. BUYER BEWARE!!!!
Reviewed Sept. 14, 2021
03-31 Makaila ** rented storage unit F54 at Public Storage located at 8601 East 67th Terrace, Kansas City, MO 64133-5671. 05-18 Makaila was in a terrible car accident on highway 40 and Denton in Independence, MO. The car accident killed her mother and broke every bone below her neck except her left arm. The keys to the unit were lost in the accident and never recovered. The accident resulted in a very lengthy hospital stay at Truman Medical center. During this time her father and I were unable to obtain any form of power of attorney due to her age, state of mind, and heavy pain medications that she was taking. The storage bill remained paid and up to date during this time.
08-01 I physically went into the location and paid cash to change the lock and for rent for the month of August. They stated they would call us when the lock was switched so we could get her and her mother's belongings. We called them a few times and it was not done. They assured us that they would call once it was completed.
09-10 Luke called Makaila to advise that storage was past due. She told him we paid over a month ago to get the lock changed so we could remove her and her mother's items. He stated that the lock was changed on August 24th but we had to pay for sept before we could get the contents. I called Luke and explained the gravity of the extenuating circumstances and that the contents were the last of her deceased mother's belongings and asked if there was any way that we could just come the next day and pick up the contents. He stated he would call his manager and call me back. I still have not heard from him. 09-13 Luke called to advise the storage was past due and she asked what she was supposed to do being crippled and having no more money. He stated he was just letting her know.
Reviewed Sept. 10, 2021
Well my original storage was far from my home but it was top notch! Very secure with cameras inside the doors so I felt very safe for myself even. But like I said it was far. I decided to switch to PS. I wasn’t even there 3 months before they raised the rate. Then of course with Covid I just stayed put. Then I get a call the other day that my storage was tampered with. Of course I had the best lock but guess what? Locks don’t matter here. They took off the door! And my unit was in the back next to the freeway. The only thing there is a wire fence.
When PS replaced the door they didn’t even bother to put a lock on my door until I could get out there. Then they give me a piece of handwritten paper to contact the police. Nothing about the time of the break in or what their camera’s picked up or what the police told them. I don’t feel safe there and I don’t want what’s left of my possessions there. Sometimes you have to go farther or pay more to get quality service. I really regret moving my storage. You can’t put a price on peace of mind! (By the way this is the Burien, Washington location closer to the Ross store! Beware!!!?)
Reviewed Sept. 8, 2021
Public Storage made a charge over $50 to my bill. I have been trying to get a copy of the bill or speak to a live person. They have been running me. I have been a loyal customer for a year. NEVER AGAIN.
Reviewed Sept. 3, 2021
I’ve been storing items in a PS unit for over a year and a half without incident until last month. I opened the unit to find out it had been overrun by rats. They destroyed some furniture by chewing holes in it and urinating and defecating on it. I have had the Orange Door insurance from the beginning, so I took inventory and photos in order to file a claim. The final damage tally came out to around $1,100. I filed the claim only to be told today that OD insurance only pays up to $250 for vermin damage.
I’m not going to sue them over $1,100, but what I am going to do is, move to a different facility this weekend. They’ll lose several thousand dollars of revenue from me over that. Secondly, starting with this post, I’m going let everyone know how OD and PS treat their customers. I’ll post on social media and other review sites. Also, our neighborhood participates in the Next Door web platform which covers several thousand households in our region of the city and is excellent for public service announcements. I’m going to post this in the open forum every so often to warn my neighbors. Even if those posts keep two or three people away from PS, that will mean that much more lost revenue for OD & PS. Congratulations OD & PS for being such cheapskates that you drive away customers and potential customers.
Reviewed Sept. 3, 2021
I was/am on autopay with this company. However, my banks (I have tried two - Ameritrade in the US and Millennium in Portugal) try to pay Public Storage, and they don't post the payment. Evidently they have to do it manually. I have talked to them, begged them to take care of this since I am paying on time. Nothing. They are charging me late fees, telling me I can't be on autopay, telling me I have to pay manually by phone every month. I tried that but the same thing happens - they don't post the payment!!! I am in Portugal! They don't do e-mails. They don't respond to any of my phone messages - generally don't answer the phone. They are the worst company I have ever worked with. I wonder if they are a scam and just don't want to accept my payment either so they can collect late fees or they want to take over my space and sell the goods inside.
Reviewed Sept. 1, 2021
I paid my rental storage charges in full and on time. I moved out one week later and Public Storage refuses to refund my overpayment or even reply to my letters. This location was not air conditioned and my items were damaged with rodent urine and feces. I rented this unit for about 2 years only to be treated like this in the end. As a military veteran and loyal customer, I feel betrayed by Public Storage. My rates were increased constantly. Public Storage refuses to refund my 3 weeks of unused rental. A zero rating is appropriate. Stealing from customers during a pandemic is deplorable!
U.S. Military Veteran
Reviewed Aug. 30, 2021
Public Storage rates go up every 6 months, so if you start off at 91.50 for the smallest room, your payment rate will increase every 6 months. You can never talk to anyone, about anything because they NEVER CALL YOU BACK. SO if you have a problem with your Storage or some simple questions, don't expect a phone call back. Even if you leave your Name, Phone Number and the reason you are calling. It is not worth it paying for increase payment and you gain nothing from it. Your Storage don't get any BIGGER, the value of your insurance say the same (2000) Even if you have 5,000 dollars of valuable in their Storage. It's not worth it. They just take take take money and you can't even ask why, or Talk to anyone. The only time you talk to someone, is when you are trying to get a Storage. After that GOOD LUCK.
Reviewed Aug. 30, 2021
Be forewarned that whatever introductory rate or free months you receive at the start are automatically increased over the course of the year resulting in a huge increase from where you started. My last bill after about a year, was for $336 when I started out at just over $200.
Reviewed Aug. 25, 2021
I keep getting "Gate Closing" messages from Public Storage recently, which insinuates that I'm at the facility every night right before 9pm, at which point gate access is closed. Not only do I have no reason to be at Public Storage at that time, I have no desire to do so. Also, I'm getting these messages between 1am-2am, which is strange in itself. Someone (could be a PS employee) is somehow using my account to remotely open and close the gate, making it look like I've been there every night (which I haven't). I've been accused of loitering due to those messages by an employee at the facility. Who do I speak to in order to prove my innocence from this loitering accusation? Thanks, in advance, for your (hopefully helpful) responses.
Reviewed Aug. 15, 2021
I do not recommend storing here. This location has thrown away my items before, when a security breach happened and they took it upon themselves to believe it was "just junk". I was moved then into a new multi unit grouping, where I was locked access from many times, once for a few weeks because of "security" concerns.
I tried talking to the manager, recieved excuses for not being present to unlock the door accessing my storage (during normal business hours), and lecture on tone... which I did have because after years of being locked out and having my stuff thrown, you bet I'm upset. That call resolved nothing but a "if you don't like it then you can go ahead and vacate". When I tried to contact the corporate office, nothing. They don't answer their support line. After 3 email attempts I finally got an answer, very unprofessional response, but beyond that, still not addressing my concerns. I will be vacating and found a better company to store with.
Reviewed July 13, 2021
In 2015, in a bind, I signed a contract with Public Storage with the $1 down for the first month. Although I was not impressed with no climate controlled (gets hot/has pests) and the addition of paying insurance monthly for the unit. To be fair, up to this point my items were safe. Had autopay, no issues and today I’m paying, for the exact same unit, $265 per month!? I think prices even increased during the pandemic. Need larger space for Nana's stuff; decided to move to climate controlled facility on the 13th and Public Storage will not prorate the remainder of the month. Reverts back to that contract! They need regulation! It’s preposterous!! Where’s the customer service? I’d give them the TIP of the 1st STAR if I could.
Reviewed July 10, 2021
I was treated very professional by Cici and Kenya at public storage in Houston, TX. They are great. I was behind on my bill but they didn't stop until my situation was rectified. I told them what was happening to me and my friend at the time. They figured out a way that I would have never thought of.
Reviewed July 5, 2021
I rented from a wonderful storage facility (controlled climate) over a year ago. The facility was run by a lovely couple who lived on site and kept the entire storage bldg in immaculate condition. They were wonderful! That is until three months ago when Public Storage bought them out. Since that time the place has become dirty, the elevators have stopped working (I'm on the 3rd floor) and customer service is all lip service. And here it is, three months later, no working elevator, doors wide open so you wonder about the climate controlled conditions and they decide to raise rents! (Public Storage in Arnold, MD). No kidding..this is pathetic and I have NO idea how I'm going to get my stored items moved off of the 3rd floor with no working elevator (not working for the past 3 weeks). So the maintenance goes downhill immediately and they raise rents.
Do reconsider renting from Public Storage because this is an example of how you and your belongings will be treated. You are nothing more than a walking pocketbook that they have their hands in and all the while the facility goes downhill and fast. Licensing agencies need to take a closer look. I'm stuck with no working elevator....
Reviewed June 19, 2021
Minnesota Account #**. Illegal demand to vacate. Due to my inability to pay cash, in good faith, offered cryptocurrency in Ethereum. Public Storage did not accept. From the day of the offer, the currency is worth 4 times the amount. I made a promise to pay. They dominated by explaining they would begin auctioning by the 5th of March. Without notification, there was an illegal penetration into my locker on the 3rd of March.
On the 4th of March, I made the cash payment. I have brought Public Storage to court as a witness/second defendant April 20, 2021 **. Since I have made payments 2-3 months ahead. I have not entered the premises since I moved in. I have not contacted Public Storage. My account is paid until August 1st. I have nowhere to put my belongings. Yesterday, I received a phone call from Public Storage. I requested they communicate in writing. Today, I received the phone call again by Manager Ellie and she illegally requested that I vacate.
Reviewed June 13, 2021
I just found out today that my storage unit rent increased!! Went from $37 to $74, with less than a 30 day notice!!! I got an email today saying I can pay my July bill and scrolled down to see that it showed $74!!! I thought they had to give you at least a 30 day notice!! Not 3 weeks.
Reviewed June 11, 2021
I arrived later than I wanted but within enough time. But there were zero carts, I had to carry things out by hand one by one. That took time. Then the elevators shut down on me at 9pm and still had a couple loads (or about 1/3 a cart if they had one). Hit the emergency call button on the elevator, they for me out, but my storage things were in the hall the floor above and everything open and lock on the floor. I had just moved the contents of my two bedroom penthouse there into their largest unit. Elevator lady did not have a means to contact public storage and I spent 40 mins trying to find an emergency number. A facility in an industrial park where you have valuables about you and no emergency contact info. The system does not warn you you're about to get locked out (or in), it just happens.
Would not not been a problem had they had carts for people rather than expecting people to hand carry. My experience was in Alexandria Va, miles from the capital of the free world. All I needed was someone to allow the elevator to go up one level so I could secure my things. But safety of property, of peace of mind, of life itself apparently is not a concern with the owners of Public storage. Patrick
Reviewed May 28, 2021
Extremely unprofessional and do not take care of their customers. They deserve less than a rating of a one. The district manager is even very rude and inconsiderate!! There is a motion light out in the tunnel where my unit is and has been a fix ticket in for now over 3 months, but still had NOT done one thing about it!! Also hung up on me when I had to address the issue again, very unprofessional!! I pay $90 a month to have NO light in the tunnel where my unit is, so pathetic. They don’t care about their customers at all!! Don’t go here!!
Reviewed May 19, 2021
I have two units and was paying them on time and in the full amount for quite some time - maybe about a year. I ran into some problems and I am paying the storage fees each month though now it is late. I am now having to use my social security to make the payment and I don't get that deposit until the second Wednesday of the month. Since it's due on the 1st, and even with a short grace period, I'm always late. Their late fees are very high ($44.00 on one, $54.00 on another one). I can't pay next month's rent from this month's SS as I can't get that far ahead.
Public Storage will not change the due date so that it would be after the latest date of the month that I would receive a deposit (which would be the 14th). So every month I'm getting hit with late fees which I can't pay. They did waive this month's late fee on both which was certainly appreciated. When you email the customer service contact listed on their site, they have never answered any question or helped in any way. The reply I get is that I need to call the Customer Service Department. Have no idea who customer service is at the email address for them on the website, but it's not customer service. When I contacted the "Customer Service Department" they basically said "Oh Well - can't help you", brushed me off and ended the phone call.
The woman actually on site at the Public Storage facility is always very nice - both of them are - whenever I talk to them. They have no authority to help, but at least they don't brush me off like corporate does. In the meantime, my locks have been removed from my units and I can not get into them - either to add something or remove something - until the count is 100% paid up to date. I don't know when that is going to be.
Reviewed May 11, 2021
During the switch from EZ Storage to Public Storage they made me drive all the way to the storage place in Burtonsville MD 2 times to make a payment. After that, I tried to set up my new account with Public (they didn't transfer my information), and they didn't add my email address on their end. Now they want me to come all the way back so they can enter an email address for me. They are just so incompetent!! After all this, I still cannot get into my account. DO NOT USE THIS COMPANY!!! They don't know what they are doing.
Reviewed May 8, 2021
I rented four Public Storage units six months ago. I used the autopay for all four units. All was well until this month. Public Storage decided to change a security setting on their website (and didn't bother to let customers know until way too late). All of a sudden, my autopay was cancelled and I was told my bank was declining my payments. This was not the case. I literally spent six hours on four calls to "customer service." Every single time I was told it was "fixed" and my payments would be correctly debited. Every single time it was not "fixed." Finally, I went to the Public Storage location and was told, again, that it was "fixed." I was also charged $60 in "late fees" even though I was not the reason for the late payment.
The very next day, I get a text from Public Storage saying my payments were due and I was going to be charged late fees because of it. My autopay was cancelled for the third time. Another 90-minute call later, I'm told it's "fixed" again. I sincerely doubt it. All I know is that I've lost $60 and I keep getting increasingly rude calls/texts/emails saying I'm not paying my bill. I can't get my items out of these units fast enough. I'm ready to pay over $1,000 to rent a moving truck just to get away from this terrible company.
Reviewed May 7, 2021
Public storage increased rent by 20% after 4 months and another 20% 9 months later. A whopping 44% in just over a year. It feels like they are taking advantage of people not being able to move storage units. I do not recommend them to anyone!
Reviewed April 12, 2021
My husband and I rented a large storage unit a few years ago. When we moved in our rent was a little over $100.00. They have gone up on our rent at least 2 times a year. I just got a notice that my rent will go up again in May. My current rent is $281.50. The new rent will be $318.00 and $16.50 for insurance you have to buy, for a total monthly rent of $334.50. That's a $36.50 increase. Is this even legal? Do we ever reach a cap? Or can they just keep going up and up without any oversight. These type of businesses need to be regulated more closely.
Reviewed April 4, 2021
We have not 1 but 2 units with this company and have been for 3 years and 10 months but now going to move out belongings elsewhere. They have constantly increased the Rents on the units for no reason at all every few months that are unjustified. Nothing has increased for them in way of electricity charges or anything else. Also we tried to get some kind of leniency during the Pandemic and no help at all from them, Millions of people lost their jobs and we were included in this by losing lots of business but during this they still didn't care to help anyone.
Just recently we moved out of one of our units and we were not approached during the time we were moving out our belongings but the minute we went to make a trip to take our stuff to another place they put a red lock on the unit siting we we're late when in fact we aren't late until the 3rd of every month so had to fork up unnecessary funds to them for a FULL MONTH and we won't be using the unit. Just horrible, then today we get an email from them saying possible other fees to be charged. I can't believe the greed of Public Storage. I will NEVER do business with them ever again and if you're smart you won't either, go elsewhere where you're treated like a person and not just a paycheck from them. Horrible Horrible Horrible Service from the Corporate Owners of this company.
Reviewed March 31, 2021
I purchased not (1), but (2) storages w/ PS, in good faith. I was charged full price for the 2nd storage as well as for the lock, which I believe I was an overcharge; especially compared to competitors!! I've always used PS. I placed a review about that & never heard back from anyone. I filed a complaint on being harassed by the facility, I never heard back from anyone. Today, I stopped by the location to remove the 2 auto debits & to pay for the remaining days that I'll actually need the (2) storages, which is only up until 4/12/21. I was told not only that I cannot make such attempt, but also that I'll be charged for the entire month!
How can a company charge a customer for something they don't use? Since when is it customary to charge a renter a full month & not prorate it? Especially when the entire month is not used? I continue dealing w/ erroneous charges & improper customer service. I've made 2 calls today & I'm still waiting for a supervisor to call me! Never again.
Reviewed March 9, 2021
I have been a renter of two different public storage units and have faced the same, dishonest behavior where they continue to raise the rent for absolutely no reason. Every five months I have had my rent raised and when I called to address the increases, I have been hung up on multiple times by customer service, have received absolutely no help, and have never been given a reason for the increase beyond "it's a decision made by Corporate and we can't do anything about it."
There is no way that "Corporate" has a clockwork rent increase (to more than $30 a month) to cover "operating costs", it's entirely too calculated for that. So, during the middle of a GLOBAL pandemic, this organization continues to choose to bilk money out of its customers and have its customer service people respond with, "well, you can come get your stuff if you don't want to pay the increase." This is absolutely shameful behavior. SHAMEFUL. I will warn everyone against storing their belongings with Public Storage.
Reviewed March 4, 2021
Their negligence ruined & contaminated all of my contents with mold. A settlement was supposed to occur but 14 calls/texts/emails have gone unanswered. My storage unit and all around it had major water damage and a TON of visible mold all over the ceiling. I have photos and videos of proof. The insurance I had to get to rent the unit already agreed with my claim and paid out the maximum amount of 3000$ to me. But my losses after having to throw tons of stuff away and have the reset professionally decontaminated cost me 12,292.36$.
So I began talking to Dana **, the supervisor asking for reimbursement. He referred me to Morgan **, their lawyer. She told me on 11/16/20 that she would have a settlement amount for me no later than friday 11/20/20. The last time I heard from her was on 11/24/20 when she sent the copy of my contract I had asked for. I emailed her again on 12/3, 12/8, and 12/15 and she never responded. I have proof of this as well, screenshots. So I reached back out to Dana by phone on 12/23/20 and he didn't respond so I reached out again on 12/29/20 and he text me saying he wrote to Morgan the week before when I called and she hadnt gotten back to him. So I text him back that day 12/29 again on 1/4/21, 1/12/21, and 1/13/21 and called him on 1/14/21, 1/15/21 and 1/21/21 and he never returned ANY of my calls or texts, 8 in total went unanswered. I have proof of this as well.
I called Morgan ** once more on 1/21/21 and never got a response. So I called customer service and asked for their boss who I was told was the Regional Manager Jeffrey **, I called him on 1/21/21 and 1/26/21 and he NEVER called me back either (I also have proof of this) and I told him everything in the voicemail and how 4 messages to Morgan and 8 messages to Dana were ignored by them. The fact that their negligence RUINED my stuff and cost me 12,292$ in the times of Covid and they promised to reach a settlement agreement with me and then just completely ignored me is absurd and abhorrent behavior from a large chain business like them. How can you treat your customers this way?
I manage some very serious chronic health issues and CIRS and MCAS as well as being tested and showing I have variants of the HLA gene which makes me WAY more susceptible to mold illness so this has been quite a challenge for me as I spent the money I needed for medical treatment to replace and decontaminate my items with the understanding that they were going to come to a settlement agreement. Now I cant pay for the treatments I need. This is abhorrent behavior from a Supervisor, a Regional Manager and a Lawyer, they should know better than to treat their customers like this.
I will be posting this same complaint on EVERY website where I can leave a negative review on Public Storage, I have already contacted my local news stations and newspapers and their investigators and given them this story and they have stated it sounds like its worthy of them looking into and possibly doing a story on, and I have a lawyer on standby. So if they do right by me I'll tell the news stations not to run the story and I will delete the negative reviews. I have all the screen shots of my messages going unanswered, all my items I threw away, other receipts, itemized lists of everything I threw away and its cost, etc.
Reviewed March 3, 2021
I owed. I paid. They wanna deny me access so they can profit off my goods and all. I gave them almost 2 years. Very sad. All I want is them to be fair. I don't owe them. I'm not asking for nothing. I wanna access my property.
Reviewed Feb. 11, 2021
I moved into a fairly new unit everything was smooth had a contact free move in. Everything was fine. I was paying $70 a month. 4 months later I get a noticed of them increasing my rent to $104 a month. $34.00 more a month and with the current virus and people being out of work I need to make the choice feed my family or pay for their selfish increase. Nobody replies to calls and the customer service is horrid. After this I will never use them again. They are greedy heartless people and I have no idea how to get the extra $34 barely making ends meet as it is. I am screwed. Thanks Public Storage!!!
Reviewed Feb. 7, 2021
Either I or my spouse-go in person to pay our storage bill each month. Marlena is always friendly and happy to help and I appreciate how she keeps the facility clean. We have rented a storage spot here for years and Marlena is wonderful!
Reviewed Jan. 29, 2021
Public Storage Scottsdale, AZ Advertised $1 First month rent + up to 20% off. Instead of first month's rent for $1 I was charged full amount. When trying to resolve this with office person, she was rude, condescending, talked over me, hung up on me twice. I spoke with the district manager and he would do nothing. Public Storage is known for bait and switch. (Look it up) Thankfully their high insurance rip-off has been exposed by the State of California. Check out other reviews for Public Storage - their average rating is 1 out of 5. They don’t even deserve a 1. They are a corporation based on dishonesty; they are totally uncaring. Shame on Public Storage.
Reviewed Jan. 7, 2021
You read that right, folks! First, they lure you in with somewhat reasonable rates then within 3 months or so, they bend you over without a kiss and increase the rate. Why??? Well, IT'S simple...because they can and they're greedy. I understand increases will happen due to legit expenses, but a 20%+ increase in monthly rent is excessive and I guarantee, the rent will go up again in another few months. Of course, many folks that have stored their belongings are struggling during this pandemic with such things as loss of their house, being unemployed, staying with friends, etc., but just ask how the people of Public Storage can help you. THEY WILL MAKE THINGS WORSE FOR YOU BY INCREASING YOUR RENT. Thanks, Public Storage.
Reviewed Jan. 2, 2021
I was happy I was able to get a unit on the first floor, and got it done quickly in my time of need. The price was a little expensive with the insurance added but I got a second job to help keep me afloat during this pandemic. However, in December I got an email saying my unit price would be raised. It hasn't even been a year and I was not told at my time of purchase my rent would increase in only 4 months. I would have went with a different storage company! This company is dead wrong and to do that to people at this time. It is not right. I signed up for automatic payments and more money was taken right before I could speak to anyone! An extra $5 or $10 I can see but a whole $35 more!! I hate this company and I will do everything in my power to tell anyone to not go to this company at all!! They are crooks!
Reviewed Dec. 29, 2020
In a time of pandemic when so many are struggling and out of work Public Storage has not only increased their rates, which they do every year on anniversary dates...they've done it again and 4 months in advance of anniversary dates. Greed at its finest!
Reviewed Dec. 29, 2020
Updated on 12/30/2020: They finally let us in the storage today whoop whoop. But here's the funny thing. They said we should have the key to unlock it which we did but it wasn't working so they made us pay for a locksmith. Well 100 bucks later we get storage open yet to find the lock they took off with our lock on it still inside on ground. They changed our lock off and replaced it with theirs and made us pay for locksmith. Contacted corporate and getting my aunt's money back for locksmith since it was their fault. Like I said y'all Public Storage sucks and DO NOT USE THEM.
Original Review: My uncle passed away and we have a notarized holographic will which in Texas is recognized. As long as it's notarized. It states I'm execute of estate and his sons are heirs. But in state of California which is their regional office doesn't recognize it. My cousin from Scotland aka his son is visiting and goes back tomorrow and they won't let us get his dad's war metals and such out before he leaves back. He came down to watch his dad get laid to rest and handle stuff. We've been trying and getting run around for over a week and no progress. It's plain ridiculous and I'm getting upset.
Reviewed Dec. 15, 2020
I called on 11/30/20 to upgrade from my 5x5 unit to a 10x10. Shana tells me that it’s not possible to upgrade, she would have to “vacate” my current unit then I would have to make a new reservation for a 10x10 unit - the problem with that (other than it not making sense) was that I hadn’t moved in yet so it couldn't be done until I moved in…and I had to come in to the office to do it. I mentioned I didn’t mind changing my move in date from 12/3 to 12/1 and coming in but I wanted to make sure I didn’t lose the 10x10 unit…She couldn’t hold it for me (of course) but at least she offered to speak with her Regional Manager (didn’t get the name).
Shana calls me back later that morning to say that her Regional Manager confirmed that I need to “vacate” my current unit but not to worry I would get a full refund. I then asked her about the 10x10 unit to which she gave me the price of $162, though online it was $171. Shana was not able to explain the price difference and said she couldn’t reserve it for me…I again had to come in. I reserved the unit online because it was obvious I was about to lose both units (this was used against me later on). As Shana finish the “vacate” process she realizes that she didn’t have the option to refund the $24.00 Admin Fee. She again says she will call her Regional Manager.
I later receive a call from Patrice who introduces herself and pauses as if I should have expected a call from her. She then tells me that the $24.00 Admin Fee is non-refundable and what I should have done is upgrade my unit not “vacate” and book a new one online…(screams on the inside!) I keep my cool and waste my time explaining what actually happened earlier that morning. I am again promised a call back because the Regional Manager has to be consulted…again. The next call is to tell me that I will in fact get a full refund. When I bring up the price difference, I’m told that because I booked online they couldn’t offer the lower rate of $162…what a joke! Did I mention how much this interrupted my work day?
I call again the following day after waiting all day for the return call that was promised. Patrice had no update for me just the “promise” that I would receive my refund, and before hanging up she informed me that I would need to ask for Sue if I called later in the week. Great, a third person to do absolutely nothing! Sue leaves me a message the following day (Wed 12/2) saying that the $24 Admin Fee was credited back. I waiting until it showed up on my bank account. It never did. I called again on Sat 12/5 and left a message for Sue because I had yet to receive a refund for the first unit and they had already charged me over $200 for the second one. Sue leaves me a message later in the day to say that the credit had been issued - I’m surprised she didn’t defer to her Regional Manager.
When I showed up on Thursday 12/3 I had to drive around aimlessly looking for my unit, thinking that I had the wrong address because again their untrained employees that cannot do anything without consulting the Regional Manager, failed to tell me that they have two facilities, each located on opposite sides of the street (not easily seen from the street unless you know what you’re looking for especially at night). I finally walk in to the unit only to find the lock inside the dirty unit with no packaging…their lock return policy says it has to be in the original packaging in order for a refund to be issued…this is yet another way they stole my money. Oh! and the place reeked of naphthalene! I hope someone tells them that does little to get rid of rodents and termites...
As of today, Monday 12/14, I have yet to receive a refund for the $24 Admin Fee. I noticed, however, that next month’s invoice was reduced by $24…so I am being forced to pay for a second month if I want to be credited for their mistake and inability to train their employees. Needless to say, zero compensation has been offered for this awful experience…At this point I just hope to eventually get the money they stole from me. Do not rent here. The units are dirty, the staff is untrained, and you pay for their mistakes - even if I eventually get my money back, it’s simply not worth the hassle.
Reviewed Dec. 8, 2020
I have had a 10x10 unit in the elkridge, MD Public Storage for over 2 years. The employees and store manager have always been very kind. The company however, is corrupt. Raising prices during a pandemic??? Absolutely no compassion, issuing multiple fees a month. Continuing to auction off peoples belongings! While a big percentage of the country is relying on unemployment, this company is banking every penny they can while ripping people's belongings from them with no remorse. I will NEVER recommend public storage. Ever. Heartless. Notice on google all the reviews are generic and 5 star.. but none are from an actual google user. Something to think about. I hope public storage goes bankrupt.
Reviewed Dec. 5, 2020
Updated on 05/07/2021: 5 month Update: My family member is severely depressed and cries all the time about what Ansari and this company's practices has done. Them selling her most precious things, her only personal sentimental things (baby pictures, dead grandmother's earrings) that are only valued by her and the family is the most piercing thing to her heart. I just cannot wrap my head around such heartless people doing this to anyone, especially during such hard times (Covid lockdown). There's a special place for people like this and we all know where that is. They only live for this world, greedy and not caring who they crush in the process. But, one day they will answer to the most high for their horrible deeds.
Original Review: BEWARE: Heartless company during hard Covid times when people are struggling. If I could give a negative infinity rating on this website, I would, because that is even too good for them! They sold all of my family members' things on 11/24/20 and she struggled and just made a payment on 11/04/20, and Public Storage didn't have the decency to notify her in time, so personal things like photos, financial information could be retrieved. She has been with Public Storage for up to two years, and this is how they treated her in hard times. No loyalty whatsoever! Yes, material stuff can be replaced, but not family photos, mementos and priceless heirlooms (her dead grandmothers' $10 earrings, they hold sentimental value), they sold them too! Vultures!
Personal, financial, medical and previous client tax/financial information she was trying to protect that was stored there is now in the hands of who knows who, because they don't even tell you who they sold her items to. So that's a breach! It sounds illegal selling personal info like that anyways, and most people would get locked up for that. What kind of person(s) Sell and Buy a poor struggling single mother and her children's things anyways? Do you take pride and joy in that? Sickening! A Scrooge of all scrooges, that's who (Hedgcoxe, Plano location main culprit in this matter, they are the greedy ones who sold her stuff). You sold the children's things too. The children have nothing now, and I mean NOTHING, all of their childhood things (baby clothes, toys. etc..) are gone.
One of her children is a budding artist, and you sold his artwork without his permission, that's illegal too! You sold the children's innocence to a stranger too!. What kind of evil are you? What are they (Buyers) going to do with innocent children's pictures anyways? Public Storage doesn't care and I bet they didn't even ask them either. I cringe at the thought of these children's pictures ending up on the dark web or something. I vomit when I think and read of how you've been doing this type of business practice over and over again for years and getting away with it. Where is the justice system to protect these poor people? Just look at the reviews here on this website, it doesn't lie, just sickening, Public Storage and their mysterious heartless buyers crushing life after life. Just gutter people! You should NOT be in business.
If any of her identifying personal, financial, client, children or medical information gets on the black market, or dark web, you and your buyer will be held accountable for theft and privacy health information violations to the highest degree. She better not start seeing scam calls and upticks of scam mail or any indication her rights have been violated, because we will know who got the ball rolling.
People listen up, go to Uhaul or anyone else for that matter, stay far away from Public Storage. Don't get drawn in by that $1 deal either, it's how they bait you in. Then their fees go up and up, piling on top of each other quickly so you can't make full payments and get behind on payments, then there's late and all kind of crazy fees you can't handle and when that happens, they sell your stuff. These folks here have no heart! Public Storage and Mysterious Buyer whoever you are, GIVE her, her things back, you know who she is. You are in the wrong and I will keep bringing attention to this matter on all social platforms until this is resolved and so others don't have to go through this mess. How do you sleep at night? Exactly, just what a cold hearted person would say!
Reviewed Nov. 27, 2020
Melissa at the Ingram Rd location in San Antonio was cheerful and professional. Thank you for taking the time to see my concerns through the end. I appreciate Melissa's wanting to help me. Please give Melissa a raise!
Reviewed Nov. 27, 2020
Found a 5x5 at Public Storage for $17 per mth. Reserved it, packed the truck and went there. Upon arrival learned it was 4 ft a above the floor and 4 ft high (limited ht). We ended up paying $22 mth for the standard 5x5 which was advertised. After numerous emails and phone calls not one response. BAIT AND SWITCH. DO NOT USE THIS COMPANY.
Reviewed Oct. 20, 2020
Please be careful renting a storage unit from this company. I had a situation to occur at the location at (5275 South Cooper Street) in Arlington, TX 76017. On October 10, 2020 I went to move my belongings out of the storage unit. It was clear that there had an influx of mice in my storage unit. There were mice dropping and pee all over the storage floor and also on so much of my belonging. This caused so much damage. I could also see that there had been water leaking into the unit as well.
When I went to the desk to report this, I spoke with a Melissa who informed me that they were aware of an influx of mice in the storage areas because they had to put down more traps in the storage areas. However, for some reason the Property Manager failed to inform me or any other renters about this issue. She also indicated that someone else had reported seeing a dead mouse in their storage when they went to move out of the unit.
My complaint is that the Property Manager and the company had an obligation to inform people about this influx of mice. If they were putting down extra traps due to this, they should have contacted me. I paid roughly $220 a month for a climate controlled storage unit and no one felt it was necessary to let their customers know about the mice issue. I tried calling the District Manager (John **) and left him several messages and of course he has not returned any of my calls. Stay away from this company. Spend your money with a storage company that values their customers.
Reviewed Oct. 8, 2020
The battles and challenges of COVID-19 have been challenging and devastating. I am current helping a family member who is battling the Virus and this doesn't only affect one member but the entire family. The majority of my bill was paid the month before which left me with a $20.00 balance that I forgot to pay by the 5th of the month. When I remember that this amount was due, I was assessed a fee of $29.00! I called and explained the circumstances which I received a call back from the assistant manager who advised me that my account wasn't eligible to have the fee waived, which is higher that the amount that is due!
Reviewed Sept. 25, 2020
I started out my monthly rental @ $49. It sounded great in the beginning as I was ok with that amount. Then, it started to increase more and more. By the end, I was paying $84 a month, a 71% increase, in just 14 months! Then, when I emptied and canceled my unit one week into the month, they refused to refund me any money!! Never again.
Reviewed Sept. 7, 2020
Anyone who has been denied use of the restroom at Public Storage at 385 Gerard Avenue, Bronx, N.Y. 10451 should kindly take photographs of the signs on the public restroom doors and obtain photos of who they are "selectively" permitting to use their restrooms. They have had signs up using Covid as an excuse for 6 months and the discrimination here is atrocious. I asked who the manager's name is and they told me "**" but would not provide a last name or show even a tiny shred of humanity. This is despite the fact that my 70 year old mother with a bladder condition was with me and I literally begged them. My father and I were