Public Storage Reviews

ZERO STARS. Our storage unit was broken into at this Public Storage location and over $12,000 worth of belongings were stolen. The most shocking part is how little security there appears to be in place to prevent this from happening and how little Public Storage seemed to care afterward. The response from management was cold, dismissive, and completely lacking urgency or accountability. We were essentially treated like this was normal.

I called the district manager in Dallas TX, she claims she called and left a message on 5/9. Yes she did call but with today’s technology I did NOT receive a message (don’t you just hate lies). When I asked what I could do other than move DJ corporate said I could just move out. Not good customer service!!!

They are a bunch of crooks. It better off selling your property because they will.

Marina at the Inwood location was very helpful and very persistent with helping me get my belongings moved in without any discrepancies. Very nice and punctual and professional. Thanks for all you do. Keep up the hard work.

The worst ever they are literally stealing your money. So, I got them because they were closest my gf talked me into even though their other location stole a whole quad out of the unit of the other one. I was at yrs ago. So I finally say yes because she was helping me. I paid on time every month for 2 yrs and this time they didn't hit my card right away which it said it did. Money didn't come out. Apparently it was returned which idk why. So I didn't even realize and I go to pay for storage this month and boom it's 145 after I put my 55.00 and 103 payment in the 55 was taken at 1 am then the 103 was taken. So I leave my card open again for 4 days and call to verify that they took it out. It shows up on app it was taken out with date next to it.

This company will rip you off, will offer a good price at first, then increase the rent substantially, 30 40%! Their excuse is that you are renting month to month. That is not explained when signing up, no signage -just to after the fact that that is their policy- I am moving out shortly.. Do not enter an agreement with this deceptive company. Terrible customer service, filthy premises, with broken elevators.

I'd love to or leave a review but I'm having trouble. I have spoken with a, **, about renting a unit the next time I'm passing through, I just wanted to give her thanks and praise for her informative & polite help. She was very professional, knowledgeable and had plenty of patience for all my questions. I really would love to post this review. 6990 W 79th Street Burbank, IL 60459.

Raise my rent constantly, 30-40%. Not even there a year. I'm put

Had to return phone call within minutes. My experience was amazing and taken care of professionally and timely.

I would give Public Storage a ZERO stars. My unit had the lock cut and an item was stolen from my unit. They sent me a message saying my unit was not locked, that is not true. It was locked and then they said they would not put a lock on my unit since they claimed it was unlocked (not true). I went to my unit and they had put a lock on it and when we opened the unit the bolt cutter was in the unit. Stay away from this shady company. They said they will check the cameras so not sure if they will. I would recommend to look at other storage options.

I would give this Public Storage location zero stars if I could. My storage unit was broken into and my belongings were stolen. I had been trusting this facility to keep my items secure, and they failed to do that. When I arrived, I was told that the thief had put another lock on my unit, meaning I couldn’t even get inside to see what had been taken. The whole situation left me feeling extremely stressed, violated, and completely unsupported.

I visited 1901 Sepulveda, Los Angles, California and I want to thank ** for her kindness. She was friendly, professional, and helpful, she took the time to show me the unit and explained the best one that would fit my needs. ** keeps the facility clean and runs things smoothly. Really appreciate the excellent customer service!

If I could give a zero, I would. I’ve never had a more maddening and frustrating experience in my life. I paid my money on 4/1 and was supposed to get access on 4/15. I got an email with a code and my unit # which said it was on the first floor. I drove over there, managed to get in, searched high and low for my unit which was NOT on the first floor. No elevators or stairs visible so I left. Tried to call REPEATEDLY and never got a call back. There is never a human being at the storage units. I went back and could not get in the gate. Again called for help and never got a call back. FINALLY got a call today from Pat who had been out of the office for 4 days and some one was supposed to be covering for her. Told her nobody covered and I want a full refund. Never even got access to my unit and never put anything in it. We will see about the refund. Immediately cancelled autopay. What an insane ripoff! I would never use them again.

I would like to acknowledge a positive experience with my Public Storage facility located in Troy, MI @ 1315 Chicago Rd, first I would like to say that the District Manager ** responded to my issue positively and promptly and I appreciate his quick response. Also I would like to recognize my property manager at this location **, she is very helpful and polite and I appreciate her quick response, knowledge and communication. I am a long term customer and dealing with both of them was a positive experience and I thank them for their efforts on my behalf!

Horrible customer service. They lied to me numerous times regarding my account. I have proof via voice message they credited my account for the month of April. Which was a lie. I personally spoke with a representative in the office and all she could give me was. I don’t know they were supposed to credit your account. I don’t know why they didn’t. I’m gonna have to resubmit that. They’re liars. And because of that, I get a message that if I don’t make my payment right away, which is double what I was supposed to pay that they were gonna auction off my unit. In my unit is only a 5 x 5. I will never ever rent another unit from these lying, greedy ** people. This is in St Augustine FL on 16. Horrible!

I had a great experience opening my storage unit with Public Storage. Richard was extremely polite, patient, and professional throughout the entire process. He took the time to explain everything clearly and made sure I felt comfortable and informed. Customers service like this truly stands out -thank you, Richard for making this such a smooth and pleasant experience!

I've had my storage unit for four months and was paying $59 a month on my fifth month. They took $98 out of my auto payment without any warning that my rent was increasing. Very unprofessional service. When I called regarding this, the staff member basically told me if I didn't like it to move my stuff out.

I rented 2 storage units for 4 months. I removed all my things and swept out the units. I tried to return the keys and the girl in the kiosk told me they don’t accept the keys and to do whatever I wanted with them. I had the units on autopay and they took a final payment from me. They wouldn’t return it. I removed my card from their system so no more charges would go through. They just sent me an email saying I owe them for this month! I took a screenshot from the website that shows me at a zero balance owing them nothing. Please WHOEVER READS THIS DO NOT SET UP AUTOPAY AT PUBLIC STORAGE. THEY WILL NEVER STOP CHARGING YOUR CARD!!!

Manager Tracy at Public Storage on Peter’s Lane in Blackwood is a GEM..She is polite, sweet, helpful and makes everything seem simple.

Yes Krystal here at Public Storage and Miamisburg is such a help. She makes things a breeze, hassle free. She she helped me pick the size unit I needed. It was a clean environment.

I didn't have much of an issue with my local storage branch. It's more on the lack of competence from the company itself. I got behind on my rent and could not get caught up so they sold my unit. It sold for more than what I owed so I am owed by law the rest of the payment. I sent the letter like I was told to, they received it on March 3rd, unit sold on Feb. 26th. I have called many times and talked to a few different people all saying it was being processed and it will take 6 weeks from when they received the letter. I called today and now was told it was 6-8 weeks and it was approved, I asked to speak to a supervisor and got the escalation dept. Was then told there were no notes stating that they received the letter on March 3rd and it takes 6-8 weeks!!!! So now I'm waiting for a call from the refunds dept. This is ridiculous and shouldn't be this difficult. Oh and the price increases are ridiculous and out of control also!!

I would like to thank ** on yesterday at the location on 715 Harris Rd in Arlington Tx. She was very, very helpful. She explained everything and walk me through the hold process. I really enjoyed talking to her. We need more people like her. Thank you

Charged after two weeks for the next month after telling me I would be charged for a second month on a specific date. Obviously there needs to be better training so these mistakes don't happen. I was not made aware that I would be billed every two weeks. I asked for a monthly rental and I was told I would be billed that way.

My storage Manager name is Mr Elias M on WT HARRIS, He is always polite, friendly, and patient, he’s always soft spoken when I appear to pay rent on my unit, He’s a phenomenal guy. He and others like him deserve a raise because he does a very good job of keeping your customers satisfied and happy. You leave with a smile. 😊

I always have a good relationship with my storage manager. I have 2 that I want to recognize. The names are Ms ** and I just met Mr **. They give me very good customer service and care at my location 3710 Monroe NC where I rent, keep up the good work.

I received a message that I moved out of my unit, but I still owed fees. I called Public Storage, and they guaranteed me it was a system error. It didn't show that I had a lien or that my things went into auction. I talk to the corporate office. I couldn't reach anyone at the location. I decided to go up there. They said I moved out or abandoned my unit. I had things in my storage space, so my things were stolen. Corporate has yet to contact me. I have to check my storage closet at home. They may have been one thing in there I can't replace. I tried not dwell on it too much or burn too much energy on it. I decided to write a review because it is unethical and dishonest.

I am a long time repeated customer probably definitely more than 10 years at different locations and different cities however, this location in North Hollywood California 10810 Vanowen St. has been my absolute worst experience. Thus far they change prices way too often. Usually going up on price they change hours to hours that are not useful to a working class customer and they’ve shut down the bathrooms to public restrooms so that you don’t have any options. There’s no garbage receptacle for not even a can of soda. The elevators tend to not work. The gates tend to be broken. It’s just a horrible experience. I’ve even witnessed people breaking in to other units. Again this is my worst Public Storage experience location ever. And to make matters worse they don’t even have access during their hours sometimes opening late or closing early usually on random occasions.

Plenty of shenanigans with the way Public Storage do business. Somebody should bring it to the attention of State of California Officials. Public Storage utilizes clickbait to get you to go into the office so they can sell you something else. Terrible business practices.

I’ve been laid off from my job, so I've been making my payments late. Today I go back to make a payment and it says it’s up for auction. I didn’t receive a written notice from them saying anything to me about it. When I spoke with someone at customer service, they were very rude to me.

Terrible company. Zero customer service. Impossible to contact a human. Super shady policies and insurance scams. Impossible to move out without requiring to download app, and must disclose your location?? A senior citizen would be totally scammed and unable to cancel. Go elsewhere! Outdoor units have frozen shut doors.

Kristie was fantastic. Almost rented another unit just because of her attention to my problems.

The units were in very bad shape, almost like a horror movie. Customer service was awful whenever you needed to make an adjustment. Other people's units were constantly broken into and not much was done about it, even with the mandatory insurance fee. Had a unit at the one located 5941 Venice Blvd ,Los Angeles, CA 90034 for 4 years; paying very high rates.

I had a really great experience at Public Storage on Southern Boulevard in the Bronx. I was dealing with an issue with my storage account in Florida — I couldn’t access the payment link they sent, and I was honestly frustrated and stuck. I went into this location for help, and I’m so glad I did. The team there was great, but I especially want to recognize Amazing for going above and beyond. She truly lives up to her name.

The service is excellent, and I have downsized 3 times smoothly. The spaces are clean and easily accessible. The staff retrieved my cane and heĺd it for me. My interaction with staff has always been pleasant, accurate with all questions answered.

Do not use, they will give you an online monthly rate and then as soon as you sign up for auto pay, they’ll jack up your rate by more than 50% and if you don’t notice they’ll end up just charging your card more. Untrustworthy company and the manager has an ego complex. Avoid at all costs! They are thieves!!

I actually had a great experience with public storage on about 197th and division. The property managers were always on site . You just have to call and leave them a message to call you back. They have been great for me !! I still have 1 more storage unit with them. They call and let you know if you put your lock on wrong. I loved my experience with them!!! I don't have to worry about anything. I was worried after reading a few of the reviews, but I had a great experience with them, 1 unit left of mine at t public storage.. I am very grateful that they are watching my things!!!! LOVED my experience with them.

Great customer service, this lady answered all questions and was so polite that I will definitely come back to this location and she was so patient with my volume of questions. I just really appreciate her attitude and energy and always with a smile.

I must say my issues are always solved especially when ** is in the office. She is always calm, polite and have patience. I could go in there ready to complain. Her energy always turns mine around and she does it without trying. Today I went into the office. She was respectfully patient until ** was able to get to me. She updated him on everything even while he was reading the notes which to me made it easier for him. He also took his time. Came up with a solution nicely and with a smile. He’s seems great at his job. First time meeting him and it was an awesome experience. So ** and ** keep up the amazing job. Signed Talisha. Location 8601 EAST 67th TERRACE KCMO 64133.

This company can care less about their customers. They will play games and lie about their policies. The main conerns are that they will raise their rates whenever they want. They are such a big company and can care less about you as an individual.

Their web site and desktop suck. Then they charge late fees even if you're a customer for 10 years. To me that is not customer service. Another then at your web site and web page you can not access your account information. And the property managers have NO authority to change anything. So why are they there. Made numerous calls and got nowhere. But they want your money every month but you can't pay 'cause their web site and app SUCKS and the daughter of Public Storage won't hire people to make a real website. EVEN that they change your payment agreement after you sign. Didn't know it was a balloon mortgage. For being a customer

If I could give zero stars I would. Raised rates significantly, was told it was based off market rate data. When I asked to be provided with this data they told me no. I was not notified of my rate increase. I was told "Nothing we can do" then "Oh actually we can but only this much and only if it was approved". Next the manager said it WAS approved. For one month. Several units around mine were empty and the going rate to rent the same unit was 150 less than what they were charging me.

DO NOT USE!!! I got a unit back in around November, the price was around 65$. I called and spoke with them before committing because I notice there was no lock in for the price. I ask them, is this one of those things where you get me in at a low price then jack it up 2 months later? The lady assured me no there would be no price increase and if there was it would be well over 6 months from then. Well surprise, surprise, 3 months later I get notified they are raising my price by around 30$. They get you in low, then you move everything in, After it's all in and you don't wanna move it all again, they jack the price up.

ALLEN PARK, MI LOCATION - I reserved unit online for next day. While on my way I call to confirm and all calls go to Corporate Office, you are not sent to the telephone line of the individual location. Corporate Office guy who does not speak English very well tells me my reservation was no longer available because someone else rented it because they operate on a "first come, first served" basis. I asked "What is the point of a reservation then?" He did not know. Then he tried to transfer my call to the onsite Manager who did not answer. I had the original confirmation email and text so I went ahead and proceeded to the location in person. The door was locked, no one was there, I called the local number on the door and was again sent to Corporate Office who patched me through to the Manager who had their voicemail on. I left a message.

I rented a storage with Public Storage, I was very displeased when I walked in and my belongings were missing, proceeded to do the necessary thing to find what what had happened to my belongings, after talking with a variety of people with public storage, we had come to an agreement, is when I was connected with Troy **, he worked very hard to settle my case with public storage. Shortly after working with Troy, my case was resolved. I just want to give a huge thank you to Troy for making my stressful situation hassle free. Great job public storage, great work on satisfying another public storage customer.

Do not rent from these crooks!!! They raised my rent from $69 to $107 in three months. Then up to $150 before I was there a year. I have left a message for a return call as to why three times and never received a call back. I will be searching for another facility real soon!!!

I recently had an issue with the rates so I went to the office at Woodland Park N.J. and a gentleman named Sal helped me with the issue. He was very professional and understood what I was saying so he took care of the matter and I was very pleased with the outcome. I wish all the Public Storage employees be like this gentleman Sal.

I really hope this helps someone. I will never use Public Storage, especially the one on McClean & Perring Pkwy. I was late paying for my storage unit and they cut your lock off and put their lock on. During that time whoever was authorized to go into the computer and get the code for their lock which is the property manager went into my unit and took what they wanted. All the things taken was my clothes that had price tags on them with the exception of all of my jeans. I wrote a letter to corporate before I found out exactly what was taken and I spoke with their regional manager who no help at all and talked to me as if I was lying on the phone with the property manager sitting with him whispering her lies. She’s the ** woman with burgundy hair who is very unprofessional and nasty.

Public Storage is a real scam artist corporation and their facilities are not anything close to civil or even tolerable. They're crooks. I'm specifically Speaking on The location facility in Las Vegas on Maryland Parkway And Desert Inn located by the Boulevard Mall. The district manager is so rude and disrespectful. He does not follow any of their proper policy procedures. He plays a lot of games with people's been property. Violates their rules and policies constantly. Then if you show any type of rebellions or do not agree with what he said for goal against that. He goes as far as terminating you unfairly. Terminate them out of their leasing contract and go as far as have them removed off the property because Keyboard not going to allow them to be falsely accused or being wrongly done with the injustice.

My unit was broken into because the burglar bent the dead bolt slider... a lock was useless. He just lifted door & walked right in. Also there was a storm and it damaged the security gate... The franchisee didn't bother to get it fixed for several days. Public Storage is run like a kiosk... After you rent... you are on your own. No one is there most of time & phone calls are not returned. No customer service. If you have a problem... you are out of luck. Needless to say I no longer have a storage unit & I advise as many people as I can not to use Public Storage.

I rent from one of the facilities. My issue when I first got my space it was slightly over 200.00. I am now paying 700.00 every month. I pay more than any other renter at this facility. I love the manager, but she has even said the company is overcharging me.

Skip the line! No, SKIP PUBLIC STORAGE IN OAKBROOK TERRACE! After 3 months at public storage in Broadview I received a text that my storage fee would double. I called Oakbrook Terrace location, spoke with Janay who reserved a first month free $29 administration fee, total fee for the month $30. Well when I came to location everything changed. She charged me $32 first month+$29 administration fee total move in fee $61, since I was supposed to be out of Broadview location in 2 days I was forced to take it or be charged double and late fees by Broadview.

This company is charging high fees for making payments on line or in person. I feel this is a big rip off of customer. Customers should file complaint with the Better Business Bureau. I wouldn't advise anyone to use this company. In the near future I will pick wisely. This app won't allow me to submit review.

I went to public Storage to inquire about a unit and Carla at the front desk helped me and was very acknowledgeable about renting me a unit. I would definitely recommend this place for your next storage needs.

I was very pleased. When I arrived to pay my bill and I did it. The young lady assured me she Got me and she will make sure I pay it. She was very respectful and polite. I appreciate this. Big kudos to Miss Beverly.

My wife and I were moving and we needed space to store things for a while. We had so many negative experiences with other storage units. Then we met Tina at Public Storage on Stage Road. She helped alleviate all our troubles! Gave a full tour of facilities, gave us a great price but most of all she made my wife HAPPY!!! Thank you sooo much Tina! You have a customer for Life!!!

The only reason why I am giving 5 stars is because of Guy, the manager on duty at the time of my fiasco. I recently had a reservation for a unit made through the PS call center. I booked based on the information they gave me, which turned out to be incorrect. Then when I went to sign documents online the rate and reservation had changed. When I called the call center they told me the rate was no longer available, also untrue, and would not escalate me to a manager to fix the issue. I drove over to the storage facility right as it was closing and Guy was leaving.

Horrible company. Five feet of snow has blocked my unit for 4 weeks. Management has said it will be cleared that night 3 different times, but nothing has been done.

Hi. Hello. I am done. The customers for Ms. Kathy, I am at the 348th location. I can say she is truly awesome and help me with anything and everything to best fit my needs and I appreciate her! Very amazing!

Public Storage is going 24 hours for the ones in St. Louis. With units and a high crime rate and homeless people stealing and sleeping in storage units, I advise anyone who has a unit, I highly encourage you get rental insurance and don’t put nothing in it over 5000 dollars because the rise of units getting broken into is going to cause a high rate of insurance claims, so if you want stuff I advise moving locations.

I just worked with Kelly and Eli, over some financial issues I questioned. They took the initiative to thoroughly review my comments and called me back the same day to advise me that they agreed with me and would be making the necessary adjustments. Rarely in today's world of Customer Service have I experienced this level of open mindedness and fairness in evaluating a situation. Both Kelly & Eli, should be recognized as outstanding examples of working with the customer to achieve a fair resolution for all and are a credit to the Public Storage Corporation.

My items come up missing and PS won’t let you see the video tape. They lie and say there are cameras all over the building and that’s a lie. Then when something happens they say no the cameras are on the corners of the building and not down every hallway. Not all over the building like they lie and say are say that someone is watching the cameras 24-7. They tell you what you want to hear but know that it is all lies. Public Storage is a joke.

Long story short, didn't rent from them, rented from Simply Self Storage, they changed hands. I've rented from many different facilities over the years, this is the worst. A good employee never stays. A good employee is there to listen to, understand your needs, be helpful. That's Jae. She's sweet, a pleasure to talk with and professional. Here we go again, wondering if she's gone. I went, this is 3rd day to pay my rent, nobody in the office. They have NO pymt box at Tussing Rd facility but they do at the one on Gender Rd. This place has caused me so much stress, anxiety, time, gas. They made me buy a lock that I can't use again anywhere else, I should be able to turn it in for a refund when I move out, but no, can't.

This place is the biggest rip off! It has been a nightmare from start! Started I needed a 24 hr access and climate controlled 10x10 so I got wrong size storage had pay a transfer fee and then gave me one without climate controlled. I have to pay transfer fee because they messed up again. So I go to my unit and I can't get in. I PD for 24 hr access. So had to get transferred to completely different location. Ok they don't have climate controlled units. At this point I've done gave 5 transfer fees because they don't do job and listen to customer so the last one was a 5x10 none climate controlled. Gave me all info. Got text on info so I move in it!! Well now all my messages on that says error and I'm not even in system and my stuff is in a unit that don't show. I even have now can't get to my stuff and want to charge me a full month again to get in!!! Crazy.

I don't how to go about this situation. I was renting a storage from the Audelia Location and on January 26, 2026 I wasn't able to get there to pay my bill due to bad weather in Dallas, Tx my personal items was sold on January 28th. I called and did not get help from the staff. A manager named Rose called me back and said she would help but no answer from her either. I called numbers they gave me, left message after and no return call. I'm homeless due to an car accident. I have no transportation. Everything in my storage was personal. Nothing no one could make money off.

This company has increased their price so much that I can no longer afford them. Three months ago when they raised it to $200 I complained and I said, "Your rates are too high," because they asked me how they were doing. Well I guess their answer was to raise my rent another $40. They're ridiculously high priced when you can go somewhere else for half the price. Remember I moved in paying $110 18 months ago and now my rent is now $240. Is that stupid or what? They don't seem to grasp the whole concept that people are hurting financially right now. They don't care. They're greedy and I would warn you dealing with them will only cost you more than double quicker than you can say boo.

I had a very heartbreaking and frustrating experience with the Public Storage on Belair Road in Nottingham, MD, and people deserve to know how this location handles situations. This happened January 26th–27th. I was not refusing to pay my bill. I explained there was a card/system issue and told them clearly I would have the money first thing the morning of January 27th — which I did. I had $555 ready and begged the male employee to hold the buyer off just until the morning. That was only a matter of hours. The young lady named Chris was the only person who showed any willingness to help, and I appreciate her for at least listening. But the other staff member I dealt with showed no compassion, no flexibility, and no understanding even though I was trying to fix the problem.

Public Storage purchased my previous storage facility (Storage Choice), where I had been a happy, long-term customer for years. Since the buyout, my rent has increased roughly every six months. I am now paying over $300 for a 10×10 unit, which is unreasonable. Public Storage’s business model seems to rely on the assumption that customers will tolerate excessive price increases rather than deal with the inconvenience of moving their belongings. There is no sense of customer loyalty. When my rent was recently raised to $357 per month and I objected, their solution was to “freeze” my rate at $300 for six months — as if that were a favor. This company prioritizes profit over fair treatment of long-term customers. My family currently has three units with Public Storage, and we will be moving all of them to a locally owned storage facility that actually values its customers.

Public Storage bought out Storage Now. Rates were great until they bought them out. Been renting for about 15 yrs. They went up 30.00. I complain. They said they will give discount of 8.00 dollars for 6 months. 😑

I have a unit at the Clayton location on Veterans Prkway. Rose was phenomenal!! Knowledgeable of everything. Any questions I had she answered promptly and to the best of her Knowledgeable. Got me in and signed up with no problems. Thank you again Mrs. Rose!!

I have rented with Public Storage for over 3 years, and they are always friendly and helpful. Dre at the Seminole Blvd location in Seminole is especially helpful and worked with me to resolve an issue to my complete satisfaction, thanks so much, Dre! I highly recommend this place...

I have never been so pleased and satisfied. WANDA was amazing. She called and asked me if I got my app working. She called again to helped me. But I do feel bad because I meant to give you a review of 10. But it was an amazing experience working with wanda.

Mr. Stephon Saul at the Pierce rd. Waldorf location is heaven sent! I called him about my unit that was auctioned off. I explained about my important belongings (My late daughter's things). He understood and had compassion. He was able to coordinate me retrieving my things. He spoke very well and was transparent and honest about my situation. What I will say we need more people like him in retail. Thank you again Stephon for being you and putting on for the brand.

I’ve been working with Barbara at the Public Storage on Wolverine Trail for a while now, and she is always incredibly helpful. She’s friendly, professional, and easy to work with. The storage areas are consistently clean, and I’ve never had any issues during my time there. I highly recommend this location, especially because of Barbara’s great customer service.

Lashawne was great. Amazing attitude. It’s hard to find someone nowadays with such a great spirit. I appreciate all your help at the Dearborn location. I appreciated all her help. Such a sweet young woman.

I'm amazed by how bad public storage service is. Here are the reasons.

Pleasant Spirited individual, professional, very helpful. Will recommend our family and friends to this wonderful experience. He was very helpful, very courteous and professional. We had a terrible experience at NYC mini storage.

I do not like to pay online or set up reoccurring automatic payments. Very frustrating. Almost 5 times out of 10 when I go in to make my payment in person, there’s nobody there. Mind you opening hours are 9 to 6.

Wonderful customer service at the Fern Park location! Arthur answered all of my questions that I had. Very polite and respectful gentleman. Looking forward to doing business with Public Storage in the next couple days.

Customer service is terrible. They charged me $300 for a unit that didn't even work. It was a 16x8 and they claimed it to be a 10x20 and they never had anyone at the front desk. They wanted me to show them my ID to verify for the code but nobody was there. Business hours were open but nobody was there. I got locked out of the gate. The front code never worked, had to have some random person let me in was the only way to enter because nobody else is going to let me in, sat outside the gate for about 2 hours, left about 10 voicemails to the management, no response, with my 71-year-old neighbor lady patiently waiting for me, called like 10 different numbers on customer service to try to get the situation figured out with the code and it never worked, had me come back the next day. Terrible service all around. Got a refund right away, took my truck out of there right away, would not recommend going here to anybody ever!

The facility at 9191 County Rd 2 Brighton, CO 80603 increased our rates by $75/month with no notice. No letter, no email, no phone call. I called the facility to ask why the increase and even more so why we were not notified. **'s response was that she would have to review my account and would get back to me. It has been over a week now with no follow-up. I find this highly inconsiderate and unprofessional of a business. Ever since Public Storage took over, this place has been nothing but a headache. I can not wait to get out from under them and their sneaky business practices.

I rented a space at the 180th location in Kent, Washington, and rented it for a couple of months when I removed my boxes out of the rental space I went over by a couple of days. I placed a call to speak with someone and I spoke with Annaleah and informed her of what the cause of my delay in getting my boxes out and I feel that I should not have to pay for the full months rent.

I left my storage with 11 days left of the month. They do not give you money back for the unused time even though they said they would upon moving in. I also reached out to the staff and told them my move out day ahead of time. Still, I got nothing.

I'm with a few others on this. I was told a certain price because I became unemployed and not able to pay full amount. I was given a lower payment amount. They said they sent out letters on rent increases, but I've never gotten them. I have received them at other homes I've lived. Now my unit is already on lien and set for auction this month when I made a small payment.

They increased the rent 30% two months after my "internet price", then recently increased ANOTHER 35%!!!! Almost 65% rent increase in a year? These people are crooks. Poorly maintained units, staff are compliant in the procedure of robbing you. On top of that, the app quit working right after offering 24/7 access for ANOTHER $30/MONTH!!! I'm moving. This place is an absolute rip-off.

Poor customer service. Automatically charging credit card and not enrolled in autopay. No initial access to online portal. And charged monthly insurance premium when proof of insurance through rental insurance policy was shared with Public Storage representative.

Before I committed in Renting my unit at the Salem NW facility, I specifically asked when to expect any rent increases. She (will omit name for time being) told me flat out usually 6mo's. Well, guess they trained her to lie!! Been in unit only 3 months and bang $60.00 increase per month. From $165/mo to $225.00 per month! I'm retired and on a fixed income, so disappointed how they are price gouging people!!

This has got to be one of the worst companies in the United States! In addition to the reported frequent rent increases and terrible customer service, I have been locked out of my storage space since the end of October. It's already Jan 1st, 2026.. I'm still paying rent, but the door has been off track for over two months, because someone tried to break in. I have heard of similar reports in nearby units where customers are locked out of their own belongings. I'm insisting they refund me for all the days they've not fixed my door. I've got my lawyer involved. I'm planning to write a police report.

I have had a unit for over 5 years….primarily paying over 300 a month. Just recently they increased to 400. A person who has a unit just came by…same size unit and is being charged 169. Totally taking advantage. DO NOT USE PUBLIC STORAGE.

Since these people leave when they want out the office and unprofessional let me just write the review here to let people know BEWAAAAARE.. There's something going on here and I caught on to it. Police report already been done but my brother seem scare to move forward so I will help with this. He might be scare but I don't let no one get away with this..

Angelina at the Public Storage, Rosenberg Location is Great! She is always friendly and pleasant. She made our rental experience easy and fast. We absolutely love her. The rental space was clean and well maintained.

I never write reviews but I felt compelled to write one. They false advertise when it comes to the measurements of the storage units. And when I got to to the unit it bring my items in the unit, the door was broken. They typically are unresponsive since there are no on site managers to assist. Last time I was at the unit, all doors were locked and they had changed the code and did not update me. We had to wait for 45 minutes. I had spoken with Aaron (good guy) and he had sent requests for his managers to call. One called but I was with a client and she offered to call me back. She never did then I sent an email on to Dan although during the holiday weeks this year, no response.

This company is appalling, and takes advantage of people with predatory practices. I've had a unit since 2020, expecting to have a secure space to store my items that I would not have access to for a while. Shortly thereafter, my unit was broken into. The outside lighting was not working. They supplied a new lock, the least they could do for not keeping my property safe, Originally I was paying $125 per month for a 10 x 20 space, no temperature control and not secure obviously. Over time, they kept raising the rates. Being out of the area, I could not easily move elsewhere, which would also incur huge costs. Sometimes the rates jumped $50 per month, or more.

Terk!!! At N Desert Dr. Atlanta, GA awful. I would recommend her to anyone. Her services was top-of-the-line. She helped me get set up in my unit with no problems. I was in and out, thanks and she had a very positive attitude the whole time she helped me. Thank you.

They bait and switch me. I just got a storage unit 3 months ago and they price hike me by $51 on my 4th month and my current rent is $52. I don't get this people. I am going to need to move my stuff again as is too much in one shot. This people a disgusting.

I have had my unit for three years, and it has always been 178 a month. In the last year it has gone from 178, to 220, and they are now telling me it's going up to 288. I will be moving my stuff out. Place used to be good. Half the time no one is there, and you can't get ahold of anyone.

If you plan on leaving goods in Public Storage beware of their bait and switch pricing scams. They will lure you in with attractive rates and then bang your with huge price increase twice a year. They’ll do this while offering “promotional” rates online for the same size unit you rent that are 75% lower. Their solution - you can get this rate if you move your stuff to a new unit - which is exactly the same as the unit I’m in. It makes no sense other than to screw the customer because they know you can’t easily move your belongings. They are a rip off.

Staff member Chris was very helpful today in resolving the problem issue I had. Great customer service. I would recommend family and friends. Friendly customer service and very helpful and kind staff. Chris was a lot of help.

Demetria was awesome. She walked me through the whole process. Very enthusiastic. Every question that I had she answered it. She was very patient with me and funny. Also great personality. Customer service skills was beyond magnificent.

Thanks to Susan, my experience with Public Storage has been very positive. I have two storage spaces at the Hackberry location, and she has answered any concerns I have with a calm professional manner. I recommend this location to friends.

Cynthia is so co-operative and helpful in the process of our storage. The location is so convenient and easy. Easy with App on the entrance at the in and exit doors. Thank you Cynthia for your subsequent and continuous follow up.

Horrible. It is almost impossible to reach a human if you need help. If you try the chat box the question options are too limited to be of help, and there is no option to transfer to a human if your question is anything other than the options offered. I tried the help line a number of times, but the message I received was that due to the high volume of calls the wait time was long and to call back later. No option to hold. Horrible experience and I finally cancelled my reservation (which was difficult to do for the same reasons). NOW it has been 2 weeks since I posted the previous commentary. Someone called me after the review and told me they would look into my issues and get back to me. I guess this was a lie because no one has. However, did get 2 credits for .69 each (???) and one for around 20.00 (???). Hundreds less than what they owe me. Horrible, horrible company!

The people who work at the storage units are great. But the company is not. I was lied to. I was told that if I removed all my furniture out of the storage by the middle of the month that I would get a refund for the end of the month the two weeks that I was not using the storage. And when I cleaned out my storage and I asked them about my 2 week refund. I was told I would not get a refund. Also their ads are misleading. The ad says a 10x10 goes for $80. I have been paying $380 for I don't know how long now. I am a senior citizen and every penny that I have to spend comes out of my check which now I have to close my storage because I cannot afford it because my social security check has been cut.

Had storage for 7 years. Upon retrieval of my memories, the storage lock was cut and my storage was ransacked. Missing items. Staff cut lock in April 25..charged me 60.00 for a lock that was never put on. Police reported this was a frequency at public storages. Beware. My memories were either shattered, indices to be glued if lucky..my babies photos, first tooth, haircut etc. never to be seen again. I paid on time for 7 years except for 3 late payments. I paid for security that was never given. Public Storage has tried to pass the buck and deny any entry. The cops were there and saw different!!!!

I would definitely find another storage place. I rented from them 3 months ago. I got a large unit and a couple days later I got a smaller unit. When I went to load all my stuff in the smaller unit I got there to find a lock on it so I had to go to the office and have them remove the lock. Thankfully I was there doing business hours so I was able to get the lock taken off. If I came later I would have been stuck with a truckload of stuff and nothing to put it in. The door wouldn't open so she told me she was going to come over that evening and spray it. I went back the next day with another truckload and the door still wouldn't open so I had to go back to the office to have her spray the door and again thankfully somebody was there because I'm unable to open that door by myself before it was sprayed.

I do appreciate Ms. Candie at the McEw store for her conscience on getting me the proper help. Thanks so much for your help. I was wasn't understanding what was going on with my situation but she helped me understand what was going on with it.

I call Public Storage on three different occasion. The first rep I spoke to was Miss Fatima, which was 12 725. She came to tell me I need to speak to collection department because she couldn’t help me. I spoke to Miss K in the collection department. She can’t help me neither. She told me to go back to customer service. I spoke with Frederick and customer service to ask for my voice recording since I did not approve for them to use my credit card and I would like to hear my voice telling me to use that credit card. No one was help. They say they cannot help me.

The property manager ** at the property of 1400-34th Street South in St Petersburg, Florida. She is very polite and care about the customers' needs. She is very knowledgeable of her job and very quick to resolve any issues. If you need to rent a storage unit, I recommend you go there and ask for Kim. She’s the best. I 100% again they need more property managers like her.

Hi, my name is Tina. I just purchased a storage unit in Oakland Ca. Katie was very helpful and very nice. She also was working two storage facilities. I had left a very important document in the office, and remembered that Katie said she had to go another facility to help others. So I went there to ask her if she could help me. She did her best. She definitely deserves a raise for two positions at that facility.

This has got to be he worst storage facility ever. I have rented throughout the U.S. on numerous occasions. They NEVER answer their phone. It ALWAYS goes to voice mail which NO ONE EVER returns. Their automated service will NOT connect you to a live person. After less than 6 months at their Poplar Level facility, I will be moving out. EVERY month... there has been issues where I have had to contact them... to NO avail. I have been charged different amounts every month, when I only agreed to one amount for 6 months. It's always a different excuse from them on why I was over charged. No one will actually help you and you will never get money back from them. This last time... A manager told me that they would credit my bill but not return the money. So in other words, I am being forced to stay with them another month or more. No one is ever in the office.

When I first rented these spaces back in august, I specifically asked, how long the prices were gonna be good for. I was told by the agent on the phone that I rented the units through online that as long as I had the units there wouldn't be a price increase. Now three months into the contract One went up by twenty four dollars, and the other one went up by twenty seven dollars.That is just plain old wrong, especially when I asked specifically if there was going to be any price increases.

I would like to understand why a Fortune 500 company (Public Storage) has an absurd payment due date policy set for the 1st of each month and are not willing to work with customers who need a different payment date? What is the big deal? I don't consider that very good customer service, so as soon as I can find another storage company that will accommodate me as far as the due date, I am vacating, I also have 10 siblings that I will certainly inform about your lack of customer services.

Amy was very helpful, kind and polite, made me feel good about storing my things. She showed me around and just all around made me feel good so hats off to her. Thank you for the great experience and I will be back

I paid Public Storage on the 29th of the month in full. The rent is due on the 1st. After the 1st my account showed a $15.00 charge due immediately. No one was ever in the office and I tried numerous times to call them. I tried to call corporate offices. There is no number to call to actually talk to someone. Left a second message on the local line letting them know I had called corporate and one way or another I was going to find a live person to talk to. They called me back. I told the guy about the charge. He said he did not see it on his computer so not to worry about it

BEWARE of low the get you in rental price! After 3 months I've been advised that the rental fee is increasing by $50 per month. There's no contract, there's no discount for prepayment in advance. Price is determined by demand...so they say!

I most definitely will steer clients to Public Storage for being so professional and helpful. Office personnel Ms. **, was awesome. Thank you again Ms. ** from client in J018 and take care...SO HAPPY.

My name is, Felicia **, I would like to say Jeanetta was awesome at helping me with all the questions I had about renting a storage space. I’m new to Florida area and I’m still in the process of moving into my new apartment and I have so much stuff that won’t fit and she helped me with the right size unit I need. She was able to see how stressful I was but after talking to her everything was good. She even gave me a hug and said everything will be alright. Theres not a lot people out here in this world who would hug a total stranger. Thank you, Jeanetta. You are definitely awesome. Don’t stop caring. We need more people like you. 🥰🥰

PUBLIC STORAGE IS HORRIBLE. BUYER BEWARE. THEY WILL RAISE YOUR MONTHLY RENT BY $50 OR MORE PER MONTH AFTER JUST 3 MONTHS. I began renting in March 2025 for $149/month, then they raised it to $195 in August, a mere 5 months later, and now they just raised it again to $249, an 82% increase in just 8 months time. terrible terrible business. Keep searching. Plus, they never even have carts available when you get there and you have to runaround the whole damn facility looking for them. Huge Huge rip off.. Look elsewhere is my advice.

The service at Public Storage is getting worse. They charge a non-refundable administration fee even if you cancel before moving in, which makes no sense. I wouldn’t recommend this company. Also, be careful when booking online—they can charge you extra fees without clearly informing you. In addition, this company does not prorate rent after you move out. They charge for the entire month on the first day, and even if you move out on the second day, you still have to pay the full month’s rate.

I was looking for a storage facility and I would like to give kudos to Tammie who assisted me with my questions and storage. Tammie was indeed efficient, superb and accurate. She's top notch and right on time. Thank you Tammie.

On Wednesday, November 26, 2025, I ended up trapped inside Public Storage in Northport while I was obtaining some belongings from my storage unit. The gate sign upon exit states to text a number to open the gate after hours. This did not work at all!! The sign also says to download the Public Storage app. This assumes one has their account log in information (sign in and password) on their person. It, also, assumes one has a smart phone with them, the battery is charged, and they are adept at using bluetooth, downloading apps, and using apps, etc.

Kela was very helpful, very great smile and customer service was top tier. She is very good rep, she made sure I was taken care of. She answered all my questions, she also was very patient with me. She is great.

DO NOT GO HERE! Raised rent over 33%, Three months after moving in!! It used to be privately owned but bought by ** conglomerate. I went back, it seemed fine. Similar rate but after moving in jacked up my rates!

Kaneetha ** was super helpful and knowledgeable about situation and was able to help me solve this problem that been stressing me for two months. She fix it in 30 minutes. Thanks, Kaneetha, the property manager at **.

I had a great experience at the Public Storage on 7980 Southpark way Marnie the manager was friendly and knowledgeable. She went far and beyond to make sure the unit was right for my needs, The facility was clean and well kept. I am glad I choose this facility to store my belongings as I feel it is very secured and safe.

This company is an absolute disgrace. My fault for not reading all of the reviews prior. There is a reason they get 1 out of 5 stars. Twice I went to my storage building and the security doors to get in were broke so I couldn't get in. For what they charge absolutely unacceptable. I haven't even been renting for a year and my rent has increased upon increased. Started at $100 a month and 7 months later they want to charge $175. Their pathetic excuse is that they don't have set prices (that is to avoid lawsuits due to all their increases) and they charge according to market which is a flat out blatant lie. They are 100% scammers! RUN!!!!

From Nov. 2024 to end of November 2025 my monthly rent went from $180 to $310. Take that for what you will but I find it unacceptable. The response when I called to ask if there is anything I can do, I was told that headquarters has deemed my rate to "still be below their market value." I guess I should feel so very lucky....

I moved out of my storage unit with a zero balance and have a receipt to prove it. Apparently my ex husband was uncooperative with Public Storage, so they reopened my account to charge me for his unit even though I had no keys or access. He wouldn't pay so they're going to ruin my credit unless I pay what he owed them. I have no legal responsibility to pay it, but they're going to ruin me anyway. Don't trust them with your information or property.

Very helpful, kind, and courteous and understanding in any situation that might arise is always good business that's goes a long way with customers. "THANKS PUBLIC STORAGE" for your commitment is Awesome.

Public Storage your Customer Service Representative Victoria, has done an outstanding and diligent job. My problem was solved thanks to her. She is an asset to your company. I highly recommend that anyone in need of a unit go to Fairless Hills branch. You will be taken of.

7421 S 180th St, Kent, WA. The site is great and the staff person Ryan has been very helpful during multiple intetactions. The location is clean, the temperature is controlled and it appears to be a reasonable secure and safe location.

DO not rent from these people. I've had a storage unit for 4 yrs. I went to move to Michigan on the 17th. I had to pay for the whole month. If you rent an apartment and move out halfway through the month do you pay for the full month? No. But these people feel that they should get paid for the whole month. I'm barely making it as it is. I don't need people extorting me. Just a warning for you people out there. This place will rip you off.

It's really sad... I would hope that a company this size would do the right thing.. Guess not!! SCAM!! PUBLIC STORAGE IS A SCAM AND SHOULD BE FOREVER SHUT DOWN! There are way too many storage places that aren't just in it to scam you out of hundreds of dollars monthly. Especially when they are raising your rent to cover the discounts they are offering to new customers!! Don't WASTE YOUR TIME OR MONEY!! READ THE FINE PRINT!! Doesn't matter what they are charging the 1st month. Your bill will double or more within the 1st 3 months!!!

Best customer service. Fast and reliable. Very nice. Respectful. Honest. On time and reliable unit place. Very quick service. Very nice people. Upstanding. Outstanding. I love it. They're safe. I I recommend anybody that need a store to go to Arlington Expressway, Jacksonville, FL. The best location area is and reasonable price.

Public Storage raised my unit from 165 to 408 in one year. That is a 147 percent increase. Their late fees are 65, every little thing is a fee, and they change the price whenever they want with a one month notice. People should avoid doing business with companies that treat customers like this.

I moved in with a rate of $28 and two months later my rent was doubled to $60. Yes we know they can raise your rent but baiting customers just to raise the rent in two months is such a scam. People spend time and money to move their things in and then you double the rent because you know it is more likely people will stay instead of packing up everything and moving it again to another place. I will work on finding an entity to regulate storage units. They say market rent, oh yeah where is the sheet that gives the rent limit? If there is none, you can charge me 20,000 dollars next month. Do you think this is right? As a business if you deceive customers you will eventually lose customers and your business. Public Storage put practices in place and DO NOT TAKE ADVANTAGE OF CUSTOMERS!!!!

The property and office is very clean. Easy access off of Highway 1. Simple to get in and out of. Viesha is very pleasant, professional and positive. If you're near Fort Pierce this is a great location. Great storage units!

I was assisted by the staff of Public Storage for the location 2325 S Dort Hwy Flint, MI 48507. However, ** was excellent at her position with informing me of all of the benefits and why I should rent my storage with Public Storage. She assisted me with the application process, I never once felt like she didn't want to be bothered with me, she was very professional with a lot of positive energy and I was totally in great hands. Thank you, Paria for your superb service and professionalism!!

I called customer service on Nov 10, 2025 and explained to them that California has a government shut down and not able to pay rent because there has been no pay check for me since Oct 1. The customer service guy at Public Storage told me there is a program for that and put in a claim information. Told me to wait 48 to 72 hours and someone will contact me about a credit on my account so now it has been 48 hours. I have called again and the same information was told 2 me again, to wait for a call. Now I get a call from my unit worker asking for the full amount because my storage have went past due and she told me they don't honor government shut down help. This information needs to go to corporate because false info was told to me and honor my request because of customer service given out wrong information. We are in a nation crisis. Please help.

DO NOT get any Units at Public Storage on Jericho Tpke in Huntington Sta. They are never there, No notification on anything, Raise your rates after 1 month and then another then another. Poor Service. Never available when need assistance. Horrible Left for over a week no access no response after leaving multiple Messages no one at Location ever in the office. You get charged late fee being a day late to pay because no one is in the office to make payments when I do go on time. Due to Theft can not use card/online...

Paid my 7/1 bal. Called told them I was emptying the place, I was out by 7/22 after 10years. The location mgr was there. Told her it was empty. She saw it. Then PS kept charging me and put me into collections for $900.. They called me 8/2. I told them it was empty. I forgot to take the lock off. I told her to cut it that it was empty but I was in Florida and couldn’t get back it was a mistake.. Now they are throwing me into collections!! Terrible customer service.. The location mgr saw it was empty. I even fed her lunch the day we emptied it.. Still no reasonable solutions!! The worst!!

This is the worse place I’ve rented. The unit was full of spiders and roaches. I cleaned it out. Then 3 months later I moved out and cleaned the unit. I told the manager, he told me to keep the lock I was charged for. 2 weeks later I get notices to pay rent. I called, never got answer, then kept calling leaving messages. He finally called me back, said he thought lock was on door so I wasn’t moved out. I reminded him I had the lock. He said he would take care of it? Then got a charge of 35 dollars for what??? Couldn’t be for cleaning? I cleaned the filthy thing when I moved in and moved out. They just add random charges. Stay away from this place

The lock from the door it was banded and broken. Only one side was working. Also I found mouse poop all over the place plus the app to open the gate doesn't work at all. Terrible place terrible place.

Serious Consumer Warning: deserves -1000 Stars. Specifically the staff. I am submitting this review to document my experience with Public Storage located in Inglewood, California, where I rented a unit that resulted in serious negligence, loss of property, and unacceptable customer service. Despite maintaining timely payments and following all procedures, I later discovered that my storage unit was entered and my property was stolen under circumstances that Public Storage has failed to properly investigate or take accountability for. I submitted a formal report and claim through their third-party administrator, Sedgwick, and through my insurance carrier USAA, yet both have continued to delay or deflect responsibility without providing resolution or compensation.

Craig did an amazing job at helping me through the process of purchasing a unit at Public Storage. He’s really helpful and a genuine fella. He should be put in for a raise for sure. After helping me find the unit he told me if I needed any help to come find him and he’d lend a hand.

My experience is the same as others, CONSTANT INCREASES ON THE SMALL STORAGE UNIT I HAVE.. RIDICULOUS!! PUBLIC STORAGE does nothing to help current customers to want to keep a unit. 2 increases at $50 each in a year!! HORRIFIC, better to rent elsewhere!! UNAFFORDABLE.

Public Storage is horrible! I will never use them again. I put my things in their storage because my home flooded from Hurricane Helene. The first six months that I paid on time was gravy. But when I ran into financial issues they were NOT accommodating AT ALL! They would not give me a payment arrangement AT ALL! They said that you have to be with them for one year! Public Storage!!!! We had just had a major Hurricane and they cared less …. It’s all about their money.

Location: Public Storage, Faison Road – Mount Pleasant, SC. Public Storage needs to rethink its rental and sign-up process. The website feels designed more for sales than for customer ease, making it unnecessarily difficult to move from browsing or reserving to actually completing a contract. That frustration is what led to my initial call with a customer service representative.

This is terrible place, they going to surprise you with fee and raises constantly. 9 pm they closed and they don’t care if still unload stuff. They will locked you out and they don’t care if unit will be wide open all night., but if you pay more money they may allowed you to get out!

Address: Wiesman Drive, Omaha Ne. My review is 5star. It is conveniently located. Very clean and carts are easily found for use. Every time I visit the office, Sherlyn is very friendly, polite and very helpful. She is professional and easy to work with.

We have had a good history used their. We have used many facilities and attended many online auctions for many years. We have 2 really recent bad experiences that have ended our business with them completely, both with the online auctions. Very shady business practices and multiple locations over the last 8 or so years during my military tenure, but the last two auctions were the worst. One was in Arkansas, we won a large 25 foot unit for 2600 dollars, showed up (unusual 24 hours later???) the next day as agreed and the location manager took our money. That should have been a done deal, but as he was logging in with my money, the owner of the unit was calling and freaking out on the phone- long story short he allowed her to show up about 15 minutes making me wait to just give me back my money.