Public Storage Reviews

Please note: FIRST MONTH'S RENT IS NOT $1. I got my lease on December 18, 2022. I am thinking rent is not due until January 18, 2022. No, the prorated rent for January is due 14 days later, January 1, 2023. I was informed by customer service that if the prorated amount is not paid by January 1, 2023, they will lock my unit on 1/2/2023. I wish I had read the reviews before I rented.

I have never wrote a bad review but having went through this I just had to share, I moved my things out of storage half way through the move, the elevator breaks down so the movers had to move my things down 3 flights of stairs. I don't have a problem with the storage place but you should have elevators that work for commercial use, I have never seen this happen before, I ended up paying $400 more on my move because of the extra time it took for them to get stuff downstairs, that was very upsetting.

I chose Public Storage for my storage unit because of location, convenience, and a competitive rate. I have never had a storage unit. Everything was smooth. After 5 months I noticed my bill increased $60 a month for rent, almost 25%. Mind you, the current promotion on my unit is half of the rent I was paying. I was forced to rent a truck and get out and will never go back. Employees could care less. Company can increase your rent at any time for any reason. Just a bait and switch company and a horrible business model. I am moving to another storage unit company, paying a little more but do not expect ridiculous rent increases. I would not recommend Public Storage to anyone.

I spoke with someone through chat and he was rude over chat. This was two weeks ago. Boom spoke with someone today over chat. They were rude. Got off the line with them and got a email saying I requested to vacate. Lol. I did state I would be moving my stuff out by Dec first cause all I get is rudeness, unprofessional so I hit the chat back up. Now the lady can’t verify my information. All of a sudden boom call the number. My information was verified immediately but that rep was horrible. Horrible. No empathy.

I would recommend to any one that needed storage NOT to rent from Public Storage! I have used storage units on and off throughout my life. Public Storage is by far the worst storage company I have ever used and I will never use them again. Public Storage charged me for my October rent, withdrew the $177 monthly fee from my account October 3rd and informed me the same day that my unit had been broken into. There were no cameras around where my unit was located. After filing a police report, the same day October 3rd, I cleaned out my storage unit and closed out the storage unit with the front office. The next day October 4th Public Storage refunded my $177 monthly fee for October. Then, November 16th, I received a notice from a collection company for $177.

In my experience with this company for a 6x9 unit because I was hospitalized and the payment was late charged me 179.00 for the unit plus 22 dollars for insurance, 59 dollar lien fee and another 40 late fee...The total they sent me that I owed was 293.00...The unit is 70.00 and I had been paying 97.00. Then I paid the money and they informed me I need to secure my unit with a lock?!?! I bought my lock from them and have never needed to go check on my unit as of late because they are suppose to be a secure place...I believe they were in my unit and cut my lock off trying to see what I may have.

Run away from this company. Don't rent from the company. They keep your items. I'm being forced to pay an additional month and the property manager has a nasty attitude. Go with a local storage company

I definitely wouldn’t recommend this company. I’ve used maybe all the storage companies and Public Storage raises my rates. It seems like every 8 months now I need to move my things because I’m not paying it.

Don't think that you can just walk up during normal business hours to the office and have someone be there or even answer the phone and when you call corporate to try to figure it out all you get is to talk to a computer. Unreasonably poor customer service and extremely expensive. When I pay top dollar I expect at least have decent customer service. Definitely not the case with this company.

If you're looking for storage, go somewhere else. Most Public Storage require you to buy a lock you can't use anywhere else. They don't pro-rate moving out early, so if you don't move out before the charge hits, you're bound to another month. The light in front of my unit was non-functional for 4 months. I complained three times and then call the regional manager to complain. It finally got fixed. On-site manager is rude and slow. Terrible customer service. Raising rates every 6-months without any improvements or services added. I had to rent for a year while my house was being built and in the end I was paying double what I started out at.

Absolutely do NOT use this place. When picking up our stuff, the key got stuck in the lock. The lady at the front desk refused to help or call for assistance and instead said "we should go buy wd-40." Never mind the fact that we have movers sitting there getting paid by the hour. We asked her what they would do if a customer stopped paying their bill. She said they would "cut the lock and sell the contents of the unit." We then asked her to cut the lock for us. She refused because the "people who cut locks aren't here."

I’m a Public Storage customer and because of the laziness of the property manager when there were people on the property with bolt cutters breaking into units and she was promptly notified the property manager did nothing resulting in storage units broken into mine included. Now you have insurance. You say, "Well guess what? Orange Door insurance will not pay your claim so it’s a total scam." They take your money and then when you need them they do nothing. You’re better off burning your things. The security floors are open at Public Storage. There is no security safeguarding your property and you can read the long history of customers who’ve had this very same complaint.

Every time I come in I'm greeted by Trica. She is wonderful, always so sweet and Listens to my problems. We just love her. I almost moved to a cheaper place but Trica talked me out of it and I stayed. She's the best. Keep her.

Public Storage will raise your rent 20+% within the first 6 months. The company's representatives will give you false and misleading information. The District Manager has failed to contact me for the last 2 months. Horrible Company to say the least.

I reserved a space for storage. The website showed it was on the first. I went through the reservation process and received emails, one included the access code. On the move-in date I tried the access code several times but it would not work. I went the office the next day and the manager said the computer gets confused sometimes and the codes don't work.

Bait and switch once again! I was told last year that our rate would not be increased by more than 10% per year yet for the second year in a row I received a notification that my rate will be going up almost 40% and it's almost impossible to get a hold of anyone to discuss/resolve the issue. It's really unfortunate they take advantage of their customers this way with no proper explanation other than that their rates are competitive. The premises are dirty, garbage in the elevator areas and there are rarely carts available even when there are only a couple other cars there. Not worth the money and dishonesty.

Public Storage is the worst. I can’t wait to get my stuff out of this place. They continue to price hike over and over. I don’t even have a contract with them. It was with Ez storage where my contract could not change price and the Customer Service is the worst. I would not recommend. They can’t even find my DL or account how I have a whole unit.

Very efficient way to store & access things. Used Public Storage in VA, then moved to NC. Got a larger unit then transferred to a smaller unit with little effort. Clean climate controlled units. Friendly staff in Sterling, VA & Durham, NC.

I thought District Managers were there to help customers! I have had such a bad experience, I am in tears! I have been a Public Storage customer for years. I have never been late with a payment. I have six units throughout the Bronx. The manager, ** at the 367 Southern Blvd location in the Bronx, has been very nasty to me on multiple occasions and verbally abusive to my elderly parents. Whenever I have expressed concern over this, I have had my lease threatened.

In 2018 I rented a storage unit for $198 a month which included insurance. My rate in 2022 is now $351 a month. It went up over $100 in the past month. The rates for your storage area just keep going up.

Greetings. Sharing how greedy Public Storage business is. The rates are increase every 6 months. I gave one star and if possible would give only negatives. Rents go up 30% every 6 or 4 months a year. Complete greed and so unfriendly. No real number - only robots and rat poisoning everywhere in the storage facility. Dealing with dirty rats! Stay away please!

I would give no stars if I could. Horrible experience. Was a tenant for two years, always on time or EARLY with rent. 41% increase in rent this year was a surprise, but difficulty in communicating with "management" was the straw. I really don't know what the word "management" means to PS- no communication with customers? Acts like she is doing me a favor? There are lots of storage facilities that want and appreciate my business so I have moved. My suggestion is to keep looking!

I rented with them for over 2 years, and the move out process was a hassle and when I tried to find a solution the customer service group was so incredibly rude and intentionally unhelpful. Will never rent with them again. Do not expect this company to be accommodative or helpful in any way if you choose to rent from them.

I rent a storage unit from Public Storage. I came in to their office to notify them that I would no longer need the storage unit as of August 1st. The property manager was extremely rude and condescending and replying, "GOOD." I will never rent another storage unit from them and will definitely not ever refer anyone to them, they have also raised rental rates, almost $100 in 2 years renting from them.

I had the $1 first month offer, was supposed to pay $99 the next month on, found out they had me sign the contract for $122, then they increased it 3 months later to $160/mo without notifying me! When I objected, they replied saying that I signed on the contract and there’s one article that they can increase the rent anytime. Totally unethical. I’m going elsewhere.

PS - South 44th St, KC, KS. Manager: Kelly As always, Kelly, the manager of the S. 44th St. location in Kansas city, KS., shows us Rockstar property management, exemplary professionalism, and consistent courtesy. I've worked with Kelly for over 3+ yrs at this location, and while much of that time the country was navigating Covid, with skeleton staff, I personally communicated regularly with Kelly; and while she was the only staff-member on-site for easily 1.5+ yrs, I watched her manifest the same level of pinnacled 5 star professionalism, had she had 20 employees. She continues to embrace, uphold, and honor the kind of customer experience principles and leadership acumens, for every guest, acct. holder, or trainee, that many companies and their staff no longer require, nor coach as basic or genuine manners towards customers.

I hope this review will help anyone think of considering to rent storage from this company. - They will increase the rent every other month. - bad customer service, in other words they don’t care at all. - They will auto charge you if like it or not. - Be careful about this. If you forget to pay for three days they will send you to collection automatically and it will show in your credit. - Now you can sign up for auto pay to avoid that but, good luck with the extra fees, and continues increase. -Don’t let the orange building make feel that you are working with a company. They are devils from inside and outside. - No trash.

I had started out a couple of years ago, charged 79.00 a month, then over a couple of years and 3 hikes in rent later I'm paying 229.00. Also in the time my furniture was stored in the location of Brownsburg. My furniture had mold growing on it. Complaint to the office did get me a cleaning. But the mold grew back. All of my furniture had this mold all over it. I decided to leave when I got the last notice of yet another raise in rent. After vacating the storage space the office clerk tells me, even though it is the first day of the month I still have to pay for the entire month. THERE IS NO PRORATING EVEN ON THE FIRST DAY OF THE MONTH. I'm a very unhappy customer.

I was at the store # 25958 in Boynton Beach, Fl where David is normally the manager and helps me out but lately I been help by a wonderful young lady Maquesta ** who has made me feel so reassuring about keeping my storage. I really appreciate her customer service and knowledge of the company! Keep up the great work.

I set up auto payment on the app. I received an email thanking me for my payment. Then I received an email next day stating my payment did not go thru after it was showing pending in my account. (Note: there was money my account to cover it.) I went back to the app to make sure all my information was updated correctly due to my move (from what I could see it was) and reprocessed my payment immediately. Again, I received an email saying your payment processed and went to my bank account to see it was charged correctly. Yet again the next day I received an email saying the payment did not go thru. I called the brick and mortar store I rent from to ask them to look at my account settings to tell me what I need to correct. Nothing seemed wrong from what they could see.

I receive a $45 rate increase letter with less than 30 days to adjust after my 6 month mark of using the storage facility. Call the facility in regards to the increase and spoke with the representative which was given a number to forward the influx in calls that she had been receiving to call which seemed to be a customer service agent that was scripted on the leasing contact on what to say per your rental contact. They have to give 31 days in regards to the rental increase which does not include mailing, so the notice was dated on the 31st of the month which left a 3 week notice for you to adjust your finances to give the greedy owner to increase the unit at a market value.

I have a storage unit in Shrewsbury NJ and the rent just keeps going higher and higher... The nerve after pandemic people still aren't working. This rent increase 69.00. Not 20.00 or 40.00....69.00 and late fee no longer 43.00...now 61.95??? Where did they come up with that number? They are so greedy... I have written and complained on many occasions but they don't want to hear it. They needlessly charged me late fees with no grace period. DO not use this storage company!!! They should be lowering rents for loyalty customers who cannot afford these gouging prices. Shame on them!!!!

I've been here for years literally. All the sudden boom rent is up a whopping 20 bucks!! A month and to top it all off I walked in to my unit one day and the ceiling literally came crashing down on my head plus broke several items of value. They want me to pay to replace my things or give me the value but won't offer any compensation for the cut on my head and still haven't even fixed my ceiling yet. It is very unsecured and they expect me to keep my rent paid nor did they offer any kind of pandemic help when there was no work. Corporate is a joke and the orange door insurance is a joke.

Only four months into my Public Storage lease for a storage unit they suddenly jacked my rent up, after they knew I had gone to all the expense and effort to move my items in. Then 16 months into my lease, they raised the price again, increasing my rent 40%!! That was the last straw. Should have left Public Storage long ago. They wanted to document why I was terminating my lease. When she typed that I was outraged at the two price hikes, "higher ups" saw the negative comments and disallowed the complaints to be entered in their system! What a joke that their company slogan is, "WE CARE". I have no respect for how Public Storage does business and will never patronize that greedy company again.

I must say, the property was clean and the ladies at the office was very helpful. I was looking for somewhere to park my trailer and Keke was patient with me in the hot sun. I told her to please keep the good energy.

Beware they will charge you an admin fee of $29 after you cancel. You will not get a full refund. I purchased a medium storage for 100 and only received $75 in refund. I would not recommend it. Definitely will be go to Uhaul.

We moved 4 units from another facility to open them at Public Storage (PS) because they offered such a great rate. Little did we know that every six months they would increase the rate, by $30-$40 more per month on each unit! We had 3 smaller units side-by-side that were vandalized. We didn't have them insured. No locks were opened or broken. We asked PS about security, cameras, etc. They took NO responsibility even though it appeared to be an inside job or the perpetrators claimed over the top from a unit down the line or the unit right next to ours to gain access. PS wouldn't even check with the owners of the other units to see if there were any issues. PS suggested insurance for the future and moving to another area.

This company stands on "We Care" which is a LIE. They care about profit. My monthly rent increased incrementally "in these challenging times" increased from $278 to $376. This increase is total extortion.

I was shocked to see that it is very hard to contact any leaders or supervisor staff for Public Storage. I have been dealing with a major issue with the lock panel on my storage unit since March 2022. First, this storage location decided to cut locks on the 20th day and not the 30th day after the due date. I paid my bill on March 25th. I went to the storage on March 27 and had to put on a new lock on the unit and check my unit. I put my new lock on and then could not get it off. I went to the storage office and they came to check it with me. We took pictures and video to document the incident. The lock was stuck because they damaged it when they cut the panel.

Rented 2 units for my business from the previous company prior to them selling to Public Storage. Within 1 year of Public Storage taking over I had 2 rate increases nearly doubling the rent for both units. After I moved my inventory out of the 2 units I was then hit with a cleaning fee and threatened I would be charged the cleaning fee and additional month storage. Nothing was left in either unit and the only way I could get it cleaner is by mopping the concrete floor. Attempted to discuss with the local "manager" but she was very rude and combative.

I was late due to hardship first time since I've been renting with them. I thought by staying in contact with arrangements would be sufficient as agreed. I was told it was okay to pay by the date. The date I paid I request a late fee waiver.I was advised fee could be waived possibly. I was advised to call location and asked since I've never had fee waiver over several years of being a customer. The following day after speaking with agent I recieved an email to secure my unit due to lock had been cut off and lien fee was placed. My opinion as a consumer an organization shouldn't say one thing and obtain actions shortly afterwards. There is no empathy with the company due to people going through hardship with the pandemic. My experience with Public Storage was good up until this one time, they didn't have no ability or concern. I understand it's a business but we as people are the reason why they are in business.

DONT NOT STORE YOUR PERSONAL BELONGINGS AT THIS FACILITY!!!! This is a warning! Our things were destroyed by mice and roaches. It was like being in a horror movie! Insurance only covers up to $500 in vermin and pest damages. I wish I could go back in time. I would not use this facility! It is a Scam! The walls in the unit are so flimsy I could kick my way into the next door unit! We had to trash all of our things! Sleeper sofa, bedroom set, kitchenware, dining set, clothing, books, linens, toys, mattress and box spring, tv ohhh the 75inch TV was infested with roaches. They're inside of the TV! $4k TV down the drain! Everything we own destroys by rats that chewed through the legs on our dining room set and pooped in our sofa bed and chewed though toys and every other piece of furniture and items. We even found a perfectly preserved rat skeletal remains!

I had a unit for over 5 yrs. Due to health issues (bilateral mastectomy) I couldn’t even use my arms. Dumb me thought it would be fine. After all it’s a storage. You pay to safely store your stuff. Not the case at all. Not only did my unit start at $85 to increase to now $156 but when I showed the person on property what the inside of my unit looked like. RAT POOP. HOLES IN CEILING. WATER DAMAGE TO MY STUFF. And it’s not about filling a claim because there is no monetary value to my daughter's stuffed animals from her childhood or the ruined pics. How can you put a price on that. But then it’s all my fault they have rats. It’s all my fault there are holes for water to get in. This company could care less about you storing your precious things in their units. Just don’t. Find another place to rent.

Friendly. Helpful. They're always there if I need something, info, etc. Pleasing to talk with and caring enough to talk about almost anything that may concern me. Feels more like a good friend and possibly even a family member.

Public storage 25988. Hi, I'm not a customer and this is so ironic. I got lost and Public Storage was my only Landmark. Just the other day I walked into the store and asked for directions to a dentist office nearby. Just so happened we attend the same orthodontist and she took the time to give me directions. Very patient, humble young lady. If I ever need to rent I will definitely choose Public Storage. Lori made the rest of my day less stressful.

We are in the process of building and needed a rental unit that we could keep our possessions in for roughly two and a half years. After the first year (this February) received notice they are increasing our rate from 239 dollars to 314 dollars per month. The contract states they can change their rate AT ANY TIME! I had been assured by an executive of the company when he gave me the rate that it would NOT change. If the manager of the Public Storage unit thinks he can get more money out of someone else, he or she will significantly hike up the rate to get you out or to fleece you for more money! Now we are looking for another unit and dealing with the hassle and expense of moving our things for the remaining year and a half. I would NEVER recommend this company. They go back on their word, and they use bait and switch tactics. Say one thing, do another.

They SAY, "YOU Get a discount" on our first month of renting, WHEN YOU PAY discounted amount, next they email you and say you have a past due payment when they say the payment you made was a discount on your first payment.. NEVER FALL FOR THAT LIE, THEY JUST WANNA CHARGE YOU LAST us OF 20.00 to steal extra money from us.... When they lie and say your first amount is discounted...Always pay your full amount anyway even when you see it's a smaller amount that they lie and say is due cause they will send you a email Saying you are PAST DUE AMOUNT THAT IS OWED THEM WHEN THAT'S A LIE..

My storage got broken into and no one wanted to do anything about it and it’s been over a year and they’ve still been making me pay. It’s really sad because they don’t have cameras also and most of my stuff was destroyed as well. It was a really really bad situation that no one wanted to help me with or do anything about. I just want the money I was paying all that time for nothing back, no one will give me a call back. I’ve even put a claim on it and contacted the Insurance, still nothing.

I have been renting a small 5x10 unit for about 3 years and my bill keeps inching up. The last straw was when they told me it's going up 20 more. They don't even plow the snow in front of the units or salt. It has a light bulb in the unit but nowhere to turn it on. When I messaged them that I was moving, I got an email offering to put my bill down for 6 months to what I paid when I moved in, but when I click on it I got a message saying, "Aww it's too late for that offer but we're here to make your move easy." I gave two stars because at least the gate worked.

I just upgraded my unit at this Public Storage. I had some questions and I talked to the day manager Christina. She answered all my questions, And was very polite and professional. I’ve had an occasion to talk to three of the managers here. Everyone has always been great. Willing to talk to you and help you out. If you need storage and you live in Westminster or Huntington Beach, this is one this store will give you a great service.

HORRIBLE treatment to any and all customers! ZERO STARS. CORPORATE is UNRESPONSIVE. I have contacted them on numerous occasions and emailed their customer service team as well - yet no response. Take your money and business elsewhere. Been a customer for barely 2 years and they tried to up my rent $100 yet you can clearly go online and purchase a new one for a difference of $5 from what I’m currently paying. Their gate has been broken for a month now and yet there has been ZERO NOTIFICATIONS to any of their customers regarding this and the change of hours to access their units - as this has now been limited. Spend your money elsewhere. Big corps don’t care about people only dollar signs. Take your money to self owned companies where they actually care about their customers!!

Their billing system and department is horrible. My rent was paid at the beginning of the month, I went into their office and they charged my credit card. Then I started to get emails that says I owe and rent is past due. The people at the rental location can’t help me. I called corporate and thought they straighten it out, but I’m still getting harassing emails about nonpayment. Worst company I have ever done business with. Kind of fraudulent trying to collect double. I wouldn’t do business with them again.

I have been a off and on renter of Public Storage for nearly 15 yrs. I have had many increases over the yrs but they were all understandable due to the length of the rental. We recently opened a new storage a few months ago at a high rate, I agreed. It has not been but only 4 months or so and public storage decided to raise my monthly by a additional 30 dollars a month. This is ridiculous and unethical. They are just trying to get everything out of people lock fees, admin fees and their bogus insurance. It's time they are held accountable for treating customers like crap.

This location Spanish manager is very nasty and the WE CARE Department don’t care about the renters either!!!! I have been there going on 2 years and it is Covid going on and they are raising the rent extremely high!!!! When I called the only thing they can say is sorry!!! I will never go back to that location again!!!

In late July of 2021 I rented a storage unit from Public Storage in Lake Worth FL. I was informed by my mover that the rate I was quoted might be short term and that I should inquire about that issue with Public Storage. I was informed by a customer service rep that my rate would not go up in the first six months and after that "if" it went up it would only be a $10-$20 increase.

I have never left a bad review. Now I wish I could leave negative stars. I know Public Storage is huge and sometimes the only choice. I wish I had found another company. These people lied and cheated us. They charged us two extra weeks on the front end and three extra weeks on the back end of a contract for three storage units. This came to over $1000. Yes, the contract did say we had to pay the entire month. They pointed that out after we moved out and the account was closed. Before that they said we would receive a refund for the last three weeks. The whole thing was very complicated so this may not make sense. Bottom line, we were told and promised one thing and they did another.

I have a storage unit at this location and it has really been a blessing having the nice lady at the desk Shelly help me with everything I needed. I never once had to ask a question because she was always one step ahead of me to fill me in on everything. I couldn't decide whether I wanted to rent here at first or the one down the street, but as soon as I arrived at this location, hands down This is where I wanted to rent. The place is kept really clean. Staff is really on point with customer service skills, And the prices are affordable!! I would definitely recommend this public storage to anyone -Deborah **-

Awesome their customer service I love. Always making sure my possession is safe and secure. Never let my fees get too far behind. I just love them to pieces. They do a great job as a team. Go beyond their serves to help others.

I had 2 storage units at the same Public Storage location in Atlanta GA. I was paying $65 and $109 for the 2 units. I finally consolidated and closed out my smaller unit in August. In October, my bill increased to $208 for just the 1 unit. They gave me the runaround and I never got any reason or resolution to the price increase other than they can in the contract. I find it very odd that they decided to increase the next month pay cycle. I would have moved and closed both sheds in August if I knew this was the kind of business they run. Now I find myself facing the added expense to move everything again to a more reputable facility.

In the first place, I rented three units in June of 2021 and within a month, my unit containing 18th century antiques was broken into, along with seventeen others. There is no security whatsoever. Anyone who rents a unit gets a code and can enter at will at any hour of the day or night. In this case, the robbers dug under the fence surrounding the facility and simply walked into the unsecured climate controlled building, which is not locked. There is no on-site security guard and there is no personnel on site whatever at night. The burglars just walked in, broke off the locks on the units and took what they wanted, undeterred. There are no security cameras, no guards, nothing.

If I could give this place a 0 star I would! I got a storage space from them but it turned out to be too small so I had to upgrade to a larger storage space. I wasn't able to get customer service in the front because no one was working at the post. So I booked another space on their website. I tried to get a hold of customer service and they said they wouldn't be able to give me a refund for the space I DID NOT OCCUPY. After leaving several attempt to get a hold of the district manager Rachel ** with NO response. I took the issue to my bank and had the charges reversed. A couple of days later Rachel finally followed up with me saying that she had credited me. I told her I have already handled it and they could try to take back the credit.

Public Storage is a company that cares only about money. They can raise your rent 2 times a year. Mine 100 dollars in less than a year. Their late fees are 99 dollars. They not only raised the rent, but fees during a pandemic. I have been paying the rent sometimes late under the current circumstances, also dealing with a recent death. I paid 378 for my tent September 27th 2021. They took the whole entire tent and applied it to their fees. Called, emailed every manager, got no reply.

I moved from NYC for work and had to rent a storage in NJ to support my apartment while I was working abroad. I have had the unit for a few years now and updated my address but forgot to update my contact number. One month I missed my payment and then they during the second month just sold off all my things. I have been paying over 300 dollars a month for years (like many other they have CONSISTENTLY RAISED RENTS with no options).

I used to use Public Storage all the time with no problems. Less than two years ago I rented a unit for $88 dollars. Now my rent is $166. Plus the customer service has been horrible. A few months ago I couldn’t pay online. I reached out and the rep. just gave me a number for a higher up that never called me back! I had to keep calling over and over until someone actual tried and did help me. I tried to get in contact with them on their Twitter page regarding my concerns. I was sent an email for additional assistance. A month later I was still waiting for a response. When someone finally responded they just said get a smaller unit. If you have choices don’t use public storage.

We have used Public Storage for years. They have consistently raised our rent, multiple times a year. So often in fact that we had to get a different unit inside the same property to stay on budget. Then more recently we needed a much bigger unit because we were moving, and since Public Storage was the only local place we had no choice but to get a different one - though at a different property. Way overpriced for a 10x20, but during the pandemic you have no choice and are lucky to even find a space.

She is the most helpful employee they have at her location and if you call with a problem she’s gonna do all she can to help and I really appreciated that. Because when I first got the storage the person wasn’t helpful and really rude

This sucks you in. They give you a big discount at first then in 6mths raise your rent and again at the 1 year mark. So not get fooled by the discount. There are many other storage companies, do not rent from this one!

I rented a storage unit from Public Storage BOCA Raton fl, 4 years, Penny from their office, went above & beyond to always assist me ~ right up to the end of me using their services. Thanks so much Penny. ♥️ Dawn

Vanetta helped me a lot and made things so easy. She was also sweet carrying smile and a great woman in my opinion so if you are ever looking for a storage go to Public Storage on Applegate Way in Clarksville Indiana and ask for her.

I had an issue with an auction one of their locations had and explained that I thought they were deceitful in the pictures they put on the auction site. They only showed the front of the antique piano and neglected to show the inside of it was destroyed. I believe the site was just trying to get it hauled to the dump at someone else's expense. Upon contacting their corporate office I learned there is no department in charge of their business operations conducted in the field. I refused to haul the piano off and the manager said, no problem. It has not been re-listed so I guess they hauled it to the dump. They black-listed me from their Storage Treasures Auctions listings for not cleaning out the unit. The only email reply I received was from email support and they didn't route my concern anywhere. I invite anyone to try to contact them. If you aren't wanting to rent a storage unit, forget it.

WORST experience EVER!!! 1st of all I prepaid for a unit and the day before I was supposed to move in the manager told me my unit had water damage, so she had to move me to another location down the street. I understand things happen, but I was charged again for this new unit and now they’re giving me a hard time about the refund for the old unit that I never used… And on top of that, the old unit was supposed to be $148 but this new unit is $174. I was told by Teresa (Property management) that I would only be charged $148 but my account still says $174… I have been on hold waiting for customer service to pick up for 30mins now because for some reason I cant get a hold of Teresa. This is a disaster, I just want my money back and to be charged the correct monthly rate. And customer service just answered my call and transferred me to a voicemail after waiting 30mins for someone to pick up…

I paid for a unit 2 days in advance. I still do not have a gate code and it is almost midnight, so I cannot get in thru the gate tomorrow with my belongings. They make you select a date to move in yet won't give you a key code until the last minute. Well for me they failed to give me the key code at all. Terrible company. I feel so ripped off. In addition, they said first months' rent was $1. They charged a $25 fee, plus the $1, plus insurance plus a $20 lock fee for a total of $61. And then said I would be billed in two weeks again. Worst company I have ever dealt with.

We rented (1) storage facility in Mebane, NC. The salesperson stated there was a glitch in the computer system and the first swipe of my credit card didn’t go through. I subsequently paid a second time by check. The next day we found out the sale DID in fact go through so we were charged twice. We have been relentlessly trying to get our money back ever since and literally been sent to fake voicemail boxes. Emails, phone calls repeatedly go unanswered and into the abyss and no one will return our calls or help us in any way now that they have our $$! They effectively stole from us. Now the company changed hands and we can’t track down any of the original people we dealt with. Seems like a huge scam. BUYER BEWARE!!!!

03-31 Makaila ** rented storage unit F54 at Public Storage located at 8601 East 67th Terrace, Kansas City, MO 64133-5671. 05-18 Makaila was in a terrible car accident on highway 40 and Denton in Independence, MO. The car accident killed her mother and broke every bone below her neck except her left arm. The keys to the unit were lost in the accident and never recovered. The accident resulted in a very lengthy hospital stay at Truman Medical center. During this time her father and I were unable to obtain any form of power of attorney due to her age, state of mind, and heavy pain medications that she was taking. The storage bill remained paid and up to date during this time.

Well my original storage was far from my home but it was top notch! Very secure with cameras inside the doors so I felt very safe for myself even. But like I said it was far. I decided to switch to PS. I wasn’t even there 3 months before they raised the rate. Then of course with Covid I just stayed put. Then I get a call the other day that my storage was tampered with. Of course I had the best lock but guess what? Locks don’t matter here. They took off the door! And my unit was in the back next to the freeway. The only thing there is a wire fence.

Public Storage made a charge over $50 to my bill. I have been trying to get a copy of the bill or speak to a live person. They have been running me. I have been a loyal customer for a year. NEVER AGAIN.

I’ve been storing items in a PS unit for over a year and a half without incident until last month. I opened the unit to find out it had been overrun by rats. They destroyed some furniture by chewing holes in it and urinating and defecating on it. I have had the Orange Door insurance from the beginning, so I took inventory and photos in order to file a claim. The final damage tally came out to around $1,100. I filed the claim only to be told today that OD insurance only pays up to $250 for vermin damage.

I was/am on autopay with this company. However, my banks (I have tried two - Ameritrade in the US and Millennium in Portugal) try to pay Public Storage, and they don't post the payment. Evidently they have to do it manually. I have talked to them, begged them to take care of this since I am paying on time. Nothing. They are charging me late fees, telling me I can't be on autopay, telling me I have to pay manually by phone every month. I tried that but the same thing happens - they don't post the payment!!! I am in Portugal! They don't do e-mails. They don't respond to any of my phone messages - generally don't answer the phone. They are the worst company I have ever worked with. I wonder if they are a scam and just don't want to accept my payment either so they can collect late fees or they want to take over my space and sell the goods inside.

I paid my rental storage charges in full and on time. I moved out one week later and Public Storage refuses to refund my overpayment or even reply to my letters. This location was not air conditioned and my items were damaged with rodent urine and feces. I rented this unit for about 2 years only to be treated like this in the end. As a military veteran and loyal customer, I feel betrayed by Public Storage. My rates were increased constantly. Public Storage refuses to refund my 3 weeks of unused rental. A zero rating is appropriate. Stealing from customers during a pandemic is deplorable!

Public Storage rates go up every 6 months, so if you start off at 91.50 for the smallest room, your payment rate will increase every 6 months. You can never talk to anyone, about anything because they NEVER CALL YOU BACK. SO if you have a problem with your Storage or some simple questions, don't expect a phone call back. Even if you leave your Name, Phone Number and the reason you are calling. It is not worth it paying for increase payment and you gain nothing from it. Your Storage don't get any BIGGER, the value of your insurance say the same (2000) Even if you have 5,000 dollars of valuable in their Storage. It's not worth it. They just take take take money and you can't even ask why, or Talk to anyone. The only time you talk to someone, is when you are trying to get a Storage. After that GOOD LUCK.

Be forewarned that whatever introductory rate or free months you receive at the start are automatically increased over the course of the year resulting in a huge increase from where you started. My last bill after about a year, was for $336 when I started out at just over $200.

I keep getting "Gate Closing" messages from Public Storage recently, which insinuates that I'm at the facility every night right before 9pm, at which point gate access is closed. Not only do I have no reason to be at Public Storage at that time, I have no desire to do so. Also, I'm getting these messages between 1am-2am, which is strange in itself. Someone (could be a PS employee) is somehow using my account to remotely open and close the gate, making it look like I've been there every night (which I haven't). I've been accused of loitering due to those messages by an employee at the facility. Who do I speak to in order to prove my innocence from this loitering accusation? Thanks, in advance, for your (hopefully helpful) responses.

I do not recommend storing here. This location has thrown away my items before, when a security breach happened and they took it upon themselves to believe it was "just junk". I was moved then into a new multi unit grouping, where I was locked access from many times, once for a few weeks because of "security" concerns.

In 2015, in a bind, I signed a contract with Public Storage with the $1 down for the first month. Although I was not impressed with no climate controlled (gets hot/has pests) and the addition of paying insurance monthly for the unit. To be fair, up to this point my items were safe. Had autopay, no issues and today I’m paying, for the exact same unit, $265 per month!? I think prices even increased during the pandemic. Need larger space for Nana's stuff; decided to move to climate controlled facility on the 13th and Public Storage will not prorate the remainder of the month. Reverts back to that contract! They need regulation! It’s preposterous!! Where’s the customer service? I’d give them the TIP of the 1st STAR if I could.

I was treated very professional by Cici and Kenya at public storage in Houston, TX. They are great. I was behind on my bill but they didn't stop until my situation was rectified. I told them what was happening to me and my friend at the time. They figured out a way that I would have never thought of.

I rented from a wonderful storage facility (controlled climate) over a year ago. The facility was run by a lovely couple who lived on site and kept the entire storage bldg in immaculate condition. They were wonderful! That is until three months ago when Public Storage bought them out. Since that time the place has become dirty, the elevators have stopped working (I'm on the 3rd floor) and customer service is all lip service. And here it is, three months later, no working elevator, doors wide open so you wonder about the climate controlled conditions and they decide to raise rents! (Public Storage in Arnold, MD). No kidding..this is pathetic and I have NO idea how I'm going to get my stored items moved off of the 3rd floor with no working elevator (not working for the past 3 weeks). So the maintenance goes downhill immediately and they raise rents.

Minnesota Account #**. Illegal demand to vacate. Due to my inability to pay cash, in good faith, offered cryptocurrency in Ethereum. Public Storage did not accept. From the day of the offer, the currency is worth 4 times the amount. I made a promise to pay. They dominated by explaining they would begin auctioning by the 5th of March. Without notification, there was an illegal penetration into my locker on the 3rd of March.

I just found out today that my storage unit rent increased!! Went from $37 to $74, with less than a 30 day notice!!! I got an email today saying I can pay my July bill and scrolled down to see that it showed $74!!! I thought they had to give you at least a 30 day notice!! Not 3 weeks.

I arrived later than I wanted but within enough time. But there were zero carts, I had to carry things out by hand one by one. That took time. Then the elevators shut down on me at 9pm and still had a couple loads (or about 1/3 a cart if they had one). Hit the emergency call button on the elevator, they for me out, but my storage things were in the hall the floor above and everything open and lock on the floor. I had just moved the contents of my two bedroom penthouse there into their largest unit. Elevator lady did not have a means to contact public storage and I spent 40 mins trying to find an emergency number. A facility in an industrial park where you have valuables about you and no emergency contact info. The system does not warn you you're about to get locked out (or in), it just happens.

Extremely unprofessional and do not take care of their customers. They deserve less than a rating of a one. The district manager is even very rude and inconsiderate!! There is a motion light out in the tunnel where my unit is and has been a fix ticket in for now over 3 months, but still had NOT done one thing about it!! Also hung up on me when I had to address the issue again, very unprofessional!! I pay $90 a month to have NO light in the tunnel where my unit is, so pathetic. They don’t care about their customers at all!! Don’t go here!!

I have two units and was paying them on time and in the full amount for quite some time - maybe about a year. I ran into some problems and I am paying the storage fees each month though now it is late. I am now having to use my social security to make the payment and I don't get that deposit until the second Wednesday of the month. Since it's due on the 1st, and even with a short grace period, I'm always late. Their late fees are very high ($44.00 on one, $54.00 on another one). I can't pay next month's rent from this month's SS as I can't get that far ahead.

During the switch from EZ Storage to Public Storage they made me drive all the way to the storage place in Burtonsville MD 2 times to make a payment. After that, I tried to set up my new account with Public (they didn't transfer my information), and they didn't add my email address on their end. Now they want me to come all the way back so they can enter an email address for me. They are just so incompetent!! After all this, I still cannot get into my account. DO NOT USE THIS COMPANY!!! They don't know what they are doing.

I rented four Public Storage units six months ago. I used the autopay for all four units. All was well until this month. Public Storage decided to change a security setting on their website (and didn't bother to let customers know until way too late). All of a sudden, my autopay was cancelled and I was told my bank was declining my payments. This was not the case. I literally spent six hours on four calls to "customer service." Every single time I was told it was "fixed" and my payments would be correctly debited. Every single time it was not "fixed." Finally, I went to the Public Storage location and was told, again, that it was "fixed." I was also charged $60 in "late fees" even though I was not the reason for the late payment.

Public storage increased rent by 20% after 4 months and another 20% 9 months later. A whopping 44% in just over a year. It feels like they are taking advantage of people not being able to move storage units. I do not recommend them to anyone!

My husband and I rented a large storage unit a few years ago. When we moved in our rent was a little over $100.00. They have gone up on our rent at least 2 times a year. I just got a notice that my rent will go up again in May. My current rent is $281.50. The new rent will be $318.00 and $16.50 for insurance you have to buy, for a total monthly rent of $334.50. That's a $36.50 increase. Is this even legal? Do we ever reach a cap? Or can they just keep going up and up without any oversight. These type of businesses need to be regulated more closely.

We have not 1 but 2 units with this company and have been for 3 years and 10 months but now going to move out belongings elsewhere. They have constantly increased the Rents on the units for no reason at all every few months that are unjustified. Nothing has increased for them in way of electricity charges or anything else. Also we tried to get some kind of leniency during the Pandemic and no help at all from them, Millions of people lost their jobs and we were included in this by losing lots of business but during this they still didn't care to help anyone.

I purchased not (1), but (2) storages w/ PS, in good faith. I was charged full price for the 2nd storage as well as for the lock, which I believe I was an overcharge; especially compared to competitors!! I've always used PS. I placed a review about that & never heard back from anyone. I filed a complaint on being harassed by the facility, I never heard back from anyone. Today, I stopped by the location to remove the 2 auto debits & to pay for the remaining days that I'll actually need the (2) storages, which is only up until 4/12/21. I was told not only that I cannot make such attempt, but also that I'll be charged for the entire month!

I have been a renter of two different public storage units and have faced the same, dishonest behavior where they continue to raise the rent for absolutely no reason. Every five months I have had my rent raised and when I called to address the increases, I have been hung up on multiple times by customer service, have received absolutely no help, and have never been given a reason for the increase beyond "it's a decision made by Corporate and we can't do anything about it."

Their negligence ruined & contaminated all of my contents with mold. A settlement was supposed to occur but 14 calls/texts/emails have gone unanswered. My storage unit and all around it had major water damage and a TON of visible mold all over the ceiling. I have photos and videos of proof. The insurance I had to get to rent the unit already agreed with my claim and paid out the maximum amount of 3000$ to me. But my losses after having to throw tons of stuff away and have the reset professionally decontaminated cost me 12,292.36$.

I owed. I paid. They wanna deny me access so they can profit off my goods and all. I gave them almost 2 years. Very sad. All I want is them to be fair. I don't owe them. I'm not asking for nothing. I wanna access my property.

I moved into a fairly new unit everything was smooth had a contact free move in. Everything was fine. I was paying $70 a month. 4 months later I get a noticed of them increasing my rent to $104 a month. $34.00 more a month and with the current virus and people being out of work I need to make the choice feed my family or pay for their selfish increase. Nobody replies to calls and the customer service is horrid. After this I will never use them again. They are greedy heartless people and I have no idea how to get the extra $34 barely making ends meet as it is. I am screwed. Thanks Public Storage!!!

Either I or my spouse-go in person to pay our storage bill each month. Marlena is always friendly and happy to help and I appreciate how she keeps the facility clean. We have rented a storage spot here for years and Marlena is wonderful!

Public Storage Scottsdale, AZ Advertised $1 First month rent + up to 20% off. Instead of first month's rent for $1 I was charged full amount. When trying to resolve this with office person, she was rude, condescending, talked over me, hung up on me twice. I spoke with the district manager and he would do nothing. Public Storage is known for bait and switch. (Look it up) Thankfully their high insurance rip-off has been exposed by the State of California. Check out other reviews for Public Storage - their average rating is 1 out of 5. They don’t even deserve a 1. They are a corporation based on dishonesty; they are totally uncaring. Shame on Public Storage.

You read that right, folks! First, they lure you in with somewhat reasonable rates then within 3 months or so, they bend you over without a kiss and increase the rate. Why??? Well, IT'S simple...because they can and they're greedy. I understand increases will happen due to legit expenses, but a 20%+ increase in monthly rent is excessive and I guarantee, the rent will go up again in another few months. Of course, many folks that have stored their belongings are struggling during this pandemic with such things as loss of their house, being unemployed, staying with friends, etc., but just ask how the people of Public Storage can help you. THEY WILL MAKE THINGS WORSE FOR YOU BY INCREASING YOUR RENT. Thanks, Public Storage.

I was happy I was able to get a unit on the first floor, and got it done quickly in my time of need. The price was a little expensive with the insurance added but I got a second job to help keep me afloat during this pandemic. However, in December I got an email saying my unit price would be raised. It hasn't even been a year and I was not told at my time of purchase my rent would increase in only 4 months. I would have went with a different storage company! This company is dead wrong and to do that to people at this time. It is not right. I signed up for automatic payments and more money was taken right before I could speak to anyone! An extra $5 or $10 I can see but a whole $35 more!! I hate this company and I will do everything in my power to tell anyone to not go to this company at all!! They are crooks!

In a time of pandemic when so many are struggling and out of work Public Storage has not only increased their rates, which they do every year on anniversary dates...they've done it again and 4 months in advance of anniversary dates. Greed at its finest!

Updated on 12/30/2020: They finally let us in the storage today whoop whoop. But here's the funny thing. They said we should have the key to unlock it which we did but it wasn't working so they made us pay for a locksmith. Well 100 bucks later we get storage open yet to find the lock they took off with our lock on it still inside on ground. They changed our lock off and replaced it with theirs and made us pay for locksmith. Contacted corporate and getting my aunt's money back for locksmith since it was their fault. Like I said y'all Public Storage sucks and DO NOT USE THEM.

I called on 11/30/20 to upgrade from my 5x5 unit to a 10x10. Shana tells me that it’s not possible to upgrade, she would have to “vacate” my current unit then I would have to make a new reservation for a 10x10 unit - the problem with that (other than it not making sense) was that I hadn’t moved in yet so it couldn't be done until I moved in…and I had to come in to the office to do it. I mentioned I didn’t mind changing my move in date from 12/3 to 12/1 and coming in but I wanted to make sure I didn’t lose the 10x10 unit…She couldn’t hold it for me (of course) but at least she offered to speak with her Regional Manager (didn’t get the name).

I have had a 10x10 unit in the elkridge, MD Public Storage for over 2 years. The employees and store manager have always been very kind. The company however, is corrupt. Raising prices during a pandemic??? Absolutely no compassion, issuing multiple fees a month. Continuing to auction off peoples belongings! While a big percentage of the country is relying on unemployment, this company is banking every penny they can while ripping people's belongings from them with no remorse. I will NEVER recommend public storage. Ever. Heartless. Notice on google all the reviews are generic and 5 star.. but none are from an actual google user. Something to think about. I hope public storage goes bankrupt.

Updated on 05/07/2021: 5 month Update: My family member is severely depressed and cries all the time about what Ansari and this company's practices has done. Them selling her most precious things, her only personal sentimental things (baby pictures, dead grandmother's earrings) that are only valued by her and the family is the most piercing thing to her heart. I just cannot wrap my head around such heartless people doing this to anyone, especially during such hard times (Covid lockdown). There's a special place for people like this and we all know where that is. They only live for this world, greedy and not caring who they crush in the process. But, one day they will answer to the most high for their horrible deeds.

Melissa at the Ingram Rd location in San Antonio was cheerful and professional. Thank you for taking the time to see my concerns through the end. I appreciate Melissa's wanting to help me. Please give Melissa a raise!

Found a 5x5 at Public Storage for $17 per mth. Reserved it, packed the truck and went there. Upon arrival learned it was 4 ft a above the floor and 4 ft high (limited ht). We ended up paying $22 mth for the standard 5x5 which was advertised. After numerous emails and phone calls not one response. BAIT AND SWITCH. DO NOT USE THIS COMPANY.

Please be careful renting a storage unit from this company. I had a situation to occur at the location at (5275 South Cooper Street) in Arlington, TX 76017. On October 10, 2020 I went to move my belongings out of the storage unit. It was clear that there had an influx of mice in my storage unit. There were mice dropping and pee all over the storage floor and also on so much of my belonging. This caused so much damage. I could also see that there had been water leaking into the unit as well.

The battles and challenges of COVID-19 have been challenging and devastating. I am current helping a family member who is battling the Virus and this doesn't only affect one member but the entire family. The majority of my bill was paid the month before which left me with a $20.00 balance that I forgot to pay by the 5th of the month. When I remember that this amount was due, I was assessed a fee of $29.00! I called and explained the circumstances which I received a call back from the assistant manager who advised me that my account wasn't eligible to have the fee waived, which is higher that the amount that is due!

I started out my monthly rental @ $49. It sounded great in the beginning as I was ok with that amount. Then, it started to increase more and more. By the end, I was paying $84 a month, a 71% increase, in just 14 months! Then, when I emptied and canceled my unit one week into the month, they refused to refund me any money!! Never again.

Anyone who has been denied use of the restroom at Public Storage at 385 Gerard Avenue, Bronx, N.Y. 10451 should kindly take photographs of the signs on the public restroom doors and obtain photos of who they are "selectively" permitting to use their restrooms. They have had signs up using Covid as an excuse for 6 months and the discrimination here is atrocious. I asked who the manager's name is and they told me "**" but would not provide a last name or show even a tiny shred of humanity. This is despite the fact that my 70 year old mother with a bladder condition was with me and I literally begged them. My father and I were