Public Storage Reviews

If I could give zero stars I would. Raised rates significantly, was told it was based off market rate data. When I asked to be provided with this data they told me no. I was not notified of my rate increase. I was told "Nothing we can do" then "Oh actually we can but only this much and only if it was approved". Next the manager said it WAS approved. For one month. Several units around mine were empty and the going rate to rent the same unit was 150 less than what they were charging me.

DO NOT USE!!! I got a unit back in around November, the price was around 65$. I called and spoke with them before committing because I notice there was no lock in for the price. I ask them, is this one of those things where you get me in at a low price then jack it up 2 months later? The lady assured me no there would be no price increase and if there was it would be well over 6 months from then. Well surprise, surprise, 3 months later I get notified they are raising my price by around 30$. They get you in low, then you move everything in, After it's all in and you don't wanna move it all again, they jack the price up.

ALLEN PARK, MI LOCATION - I reserved unit online for next day. While on my way I call to confirm and all calls go to Corporate Office, you are not sent to the telephone line of the individual location. Corporate Office guy who does not speak English very well tells me my reservation was no longer available because someone else rented it because they operate on a "first come, first served" basis. I asked "What is the point of a reservation then?" He did not know. Then he tried to transfer my call to the onsite Manager who did not answer. I had the original confirmation email and text so I went ahead and proceeded to the location in person. The door was locked, no one was there, I called the local number on the door and was again sent to Corporate Office who patched me through to the Manager who had their voicemail on. I left a message.

Do not rent from these crooks!!! They raised my rent from $69 to $107 in three months. Then up to $150 before I was there a year. I have left a message for a return call as to why three times and never received a call back. I will be searching for another facility real soon!!!

I recently had an issue with the rates so I went to the office at Woodland Park N.J. and a gentleman named Sal helped me with the issue. He was very professional and understood what I was saying so he took care of the matter and I was very pleased with the outcome. I wish all the Public Storage employees be like this gentleman Sal.

I really hope this helps someone. I will never use Public Storage, especially the one on McClean & Perring Pkwy. I was late paying for my storage unit and they cut your lock off and put their lock on. During that time whoever was authorized to go into the computer and get the code for their lock which is the property manager went into my unit and took what they wanted. All the things taken was my clothes that had price tags on them with the exception of all of my jeans. I wrote a letter to corporate before I found out exactly what was taken and I spoke with their regional manager who no help at all and talked to me as if I was lying on the phone with the property manager sitting with him whispering her lies. She’s the ** woman with burgundy hair who is very unprofessional and nasty.

Public Storage is a real scam artist corporation and their facilities are not anything close to civil or even tolerable. They're crooks. I'm specifically Speaking on The location facility in Las Vegas on Maryland Parkway And Desert Inn located by the Boulevard Mall. The district manager is so rude and disrespectful. He does not follow any of their proper policy procedures. He plays a lot of games with people's been property. Violates their rules and policies constantly. Then if you show any type of rebellions or do not agree with what he said for goal against that. He goes as far as terminating you unfairly. Terminate them out of their leasing contract and go as far as have them removed off the property because Keyboard not going to allow them to be falsely accused or being wrongly done with the injustice.

My unit was broken into because the burglar bent the dead bolt slider... a lock was useless. He just lifted door & walked right in. Also there was a storm and it damaged the security gate... The franchisee didn't bother to get it fixed for several days. Public Storage is run like a kiosk... After you rent... you are on your own. No one is there most of time & phone calls are not returned. No customer service. If you have a problem... you are out of luck. Needless to say I no longer have a storage unit & I advise as many people as I can not to use Public Storage.

I rent from one of the facilities. My issue when I first got my space it was slightly over 200.00. I am now paying 700.00 every month. I pay more than any other renter at this facility. I love the manager, but she has even said the company is overcharging me.

Skip the line! No, SKIP PUBLIC STORAGE IN OAKBROOK TERRACE! After 3 months at public storage in Broadview I received a text that my storage fee would double. I called Oakbrook Terrace location, spoke with Janay who reserved a first month free $29 administration fee, total fee for the month $30. Well when I came to location everything changed. She charged me $32 first month+$29 administration fee total move in fee $61, since I was supposed to be out of Broadview location in 2 days I was forced to take it or be charged double and late fees by Broadview.

This company is charging high fees for making payments on line or in person. I feel this is a big rip off of customer. Customers should file complaint with the Better Business Bureau. I wouldn't advise anyone to use this company. In the near future I will pick wisely. This app won't allow me to submit review.

I went to public Storage to inquire about a unit and Carla at the front desk helped me and was very acknowledgeable about renting me a unit. I would definitely recommend this place for your next storage needs.

I was very pleased. When I arrived to pay my bill and I did it. The young lady assured me she Got me and she will make sure I pay it. She was very respectful and polite. I appreciate this. Big kudos to Miss Beverly.

My wife and I were moving and we needed space to store things for a while. We had so many negative experiences with other storage units. Then we met Tina at Public Storage on Stage Road. She helped alleviate all our troubles! Gave a full tour of facilities, gave us a great price but most of all she made my wife HAPPY!!! Thank you sooo much Tina! You have a customer for Life!!!

The only reason why I am giving 5 stars is because of Guy, the manager on duty at the time of my fiasco. I recently had a reservation for a unit made through the PS call center. I booked based on the information they gave me, which turned out to be incorrect. Then when I went to sign documents online the rate and reservation had changed. When I called the call center they told me the rate was no longer available, also untrue, and would not escalate me to a manager to fix the issue. I drove over to the storage facility right as it was closing and Guy was leaving.

Horrible company. Five feet of snow has blocked my unit for 4 weeks. Management has said it will be cleared that night 3 different times, but nothing has been done.

Hi. Hello. I am done. The customers for Ms. Kathy, I am at the 348th location. I can say she is truly awesome and help me with anything and everything to best fit my needs and I appreciate her! Very amazing!

Public Storage is going 24 hours for the ones in St. Louis. With units and a high crime rate and homeless people stealing and sleeping in storage units, I advise anyone who has a unit, I highly encourage you get rental insurance and don’t put nothing in it over 5000 dollars because the rise of units getting broken into is going to cause a high rate of insurance claims, so if you want stuff I advise moving locations.

I just worked with Kelly and Eli, over some financial issues I questioned. They took the initiative to thoroughly review my comments and called me back the same day to advise me that they agreed with me and would be making the necessary adjustments. Rarely in today's world of Customer Service have I experienced this level of open mindedness and fairness in evaluating a situation. Both Kelly & Eli, should be recognized as outstanding examples of working with the customer to achieve a fair resolution for all and are a credit to the Public Storage Corporation.

My items come up missing and PS won’t let you see the video tape. They lie and say there are cameras all over the building and that’s a lie. Then when something happens they say no the cameras are on the corners of the building and not down every hallway. Not all over the building like they lie and say are say that someone is watching the cameras 24-7. They tell you what you want to hear but know that it is all lies. Public Storage is a joke.

Long story short, didn't rent from them, rented from Simply Self Storage, they changed hands. I've rented from many different facilities over the years, this is the worst. A good employee never stays. A good employee is there to listen to, understand your needs, be helpful. That's Jae. She's sweet, a pleasure to talk with and professional. Here we go again, wondering if she's gone. I went, this is 3rd day to pay my rent, nobody in the office. They have NO pymt box at Tussing Rd facility but they do at the one on Gender Rd. This place has caused me so much stress, anxiety, time, gas. They made me buy a lock that I can't use again anywhere else, I should be able to turn it in for a refund when I move out, but no, can't.

This place is the biggest rip off! It has been a nightmare from start! Started I needed a 24 hr access and climate controlled 10x10 so I got wrong size storage had pay a transfer fee and then gave me one without climate controlled. I have to pay transfer fee because they messed up again. So I go to my unit and I can't get in. I PD for 24 hr access. So had to get transferred to completely different location. Ok they don't have climate controlled units. At this point I've done gave 5 transfer fees because they don't do job and listen to customer so the last one was a 5x10 none climate controlled. Gave me all info. Got text on info so I move in it!! Well now all my messages on that says error and I'm not even in system and my stuff is in a unit that don't show. I even have now can't get to my stuff and want to charge me a full month again to get in!!! Crazy.

I don't how to go about this situation. I was renting a storage from the Audelia Location and on January 26, 2026 I wasn't able to get there to pay my bill due to bad weather in Dallas, Tx my personal items was sold on January 28th. I called and did not get help from the staff. A manager named Rose called me back and said she would help but no answer from her either. I called numbers they gave me, left message after and no return call. I'm homeless due to an car accident. I have no transportation. Everything in my storage was personal. Nothing no one could make money off.

This company has increased their price so much that I can no longer afford them. Three months ago when they raised it to $200 I complained and I said, "Your rates are too high," because they asked me how they were doing. Well I guess their answer was to raise my rent another $40. They're ridiculously high priced when you can go somewhere else for half the price. Remember I moved in paying $110 18 months ago and now my rent is now $240. Is that stupid or what? They don't seem to grasp the whole concept that people are hurting financially right now. They don't care. They're greedy and I would warn you dealing with them will only cost you more than double quicker than you can say boo.

I had a very heartbreaking and frustrating experience with the Public Storage on Belair Road in Nottingham, MD, and people deserve to know how this location handles situations. This happened January 26th–27th. I was not refusing to pay my bill. I explained there was a card/system issue and told them clearly I would have the money first thing the morning of January 27th — which I did. I had $555 ready and begged the male employee to hold the buyer off just until the morning. That was only a matter of hours. The young lady named Chris was the only person who showed any willingness to help, and I appreciate her for at least listening. But the other staff member I dealt with showed no compassion, no flexibility, and no understanding even though I was trying to fix the problem.

Public Storage purchased my previous storage facility (Storage Choice), where I had been a happy, long-term customer for years. Since the buyout, my rent has increased roughly every six months. I am now paying over $300 for a 10×10 unit, which is unreasonable. Public Storage’s business model seems to rely on the assumption that customers will tolerate excessive price increases rather than deal with the inconvenience of moving their belongings. There is no sense of customer loyalty. When my rent was recently raised to $357 per month and I objected, their solution was to “freeze” my rate at $300 for six months — as if that were a favor. This company prioritizes profit over fair treatment of long-term customers. My family currently has three units with Public Storage, and we will be moving all of them to a locally owned storage facility that actually values its customers.

Public Storage bought out Storage Now. Rates were great until they bought them out. Been renting for about 15 yrs. They went up 30.00. I complain. They said they will give discount of 8.00 dollars for 6 months. 😑

I have a unit at the Clayton location on Veterans Prkway. Rose was phenomenal!! Knowledgeable of everything. Any questions I had she answered promptly and to the best of her Knowledgeable. Got me in and signed up with no problems. Thank you again Mrs. Rose!!

I have rented with Public Storage for over 3 years, and they are always friendly and helpful. Dre at the Seminole Blvd location in Seminole is especially helpful and worked with me to resolve an issue to my complete satisfaction, thanks so much, Dre! I highly recommend this place...

I have never been so pleased and satisfied. WANDA was amazing. She called and asked me if I got my app working. She called again to helped me. But I do feel bad because I meant to give you a review of 10. But it was an amazing experience working with wanda.

Mr. Stephon Saul at the Pierce rd. Waldorf location is heaven sent! I called him about my unit that was auctioned off. I explained about my important belongings (My late daughter's things). He understood and had compassion. He was able to coordinate me retrieving my things. He spoke very well and was transparent and honest about my situation. What I will say we need more people like him in retail. Thank you again Stephon for being you and putting on for the brand.

I’ve been working with Barbara at the Public Storage on Wolverine Trail for a while now, and she is always incredibly helpful. She’s friendly, professional, and easy to work with. The storage areas are consistently clean, and I’ve never had any issues during my time there. I highly recommend this location, especially because of Barbara’s great customer service.

Lashawne was great. Amazing attitude. It’s hard to find someone nowadays with such a great spirit. I appreciate all your help at the Dearborn location. I appreciated all her help. Such a sweet young woman.

I'm amazed by how bad public storage service is. Here are the reasons.

Pleasant Spirited individual, professional, very helpful. Will recommend our family and friends to this wonderful experience. He was very helpful, very courteous and professional. We had a terrible experience at NYC mini storage.

I do not like to pay online or set up reoccurring automatic payments. Very frustrating. Almost 5 times out of 10 when I go in to make my payment in person, there’s nobody there. Mind you opening hours are 9 to 6.

Wonderful customer service at the Fern Park location! Arthur answered all of my questions that I had. Very polite and respectful gentleman. Looking forward to doing business with Public Storage in the next couple days.

Customer service is terrible. They charged me $300 for a unit that didn't even work. It was a 16x8 and they claimed it to be a 10x20 and they never had anyone at the front desk. They wanted me to show them my ID to verify for the code but nobody was there. Business hours were open but nobody was there. I got locked out of the gate. The front code never worked, had to have some random person let me in was the only way to enter because nobody else is going to let me in, sat outside the gate for about 2 hours, left about 10 voicemails to the management, no response, with my 71-year-old neighbor lady patiently waiting for me, called like 10 different numbers on customer service to try to get the situation figured out with the code and it never worked, had me come back the next day. Terrible service all around. Got a refund right away, took my truck out of there right away, would not recommend going here to anybody ever!

The facility at 9191 County Rd 2 Brighton, CO 80603 increased our rates by $75/month with no notice. No letter, no email, no phone call. I called the facility to ask why the increase and even more so why we were not notified. **'s response was that she would have to review my account and would get back to me. It has been over a week now with no follow-up. I find this highly inconsiderate and unprofessional of a business. Ever since Public Storage took over, this place has been nothing but a headache. I can not wait to get out from under them and their sneaky business practices.

I rented a space at the 180th location in Kent, Washington, and rented it for a couple of months when I removed my boxes out of the rental space I went over by a couple of days. I placed a call to speak with someone and I spoke with Annaleah and informed her of what the cause of my delay in getting my boxes out and I feel that I should not have to pay for the full months rent.

I left my storage with 11 days left of the month. They do not give you money back for the unused time even though they said they would upon moving in. I also reached out to the staff and told them my move out day ahead of time. Still, I got nothing.

I'm with a few others on this. I was told a certain price because I became unemployed and not able to pay full amount. I was given a lower payment amount. They said they sent out letters on rent increases, but I've never gotten them. I have received them at other homes I've lived. Now my unit is already on lien and set for auction this month when I made a small payment.

They increased the rent 30% two months after my "internet price", then recently increased ANOTHER 35%!!!! Almost 65% rent increase in a year? These people are crooks. Poorly maintained units, staff are compliant in the procedure of robbing you. On top of that, the app quit working right after offering 24/7 access for ANOTHER $30/MONTH!!! I'm moving. This place is an absolute rip-off.

Poor customer service. Automatically charging credit card and not enrolled in autopay. No initial access to online portal. And charged monthly insurance premium when proof of insurance through rental insurance policy was shared with Public Storage representative.

Before I committed in Renting my unit at the Salem NW facility, I specifically asked when to expect any rent increases. She (will omit name for time being) told me flat out usually 6mo's. Well, guess they trained her to lie!! Been in unit only 3 months and bang $60.00 increase per month. From $165/mo to $225.00 per month! I'm retired and on a fixed income, so disappointed how they are price gouging people!!

This has got to be one of the worst companies in the United States! In addition to the reported frequent rent increases and terrible customer service, I have been locked out of my storage space since the end of October. It's already Jan 1st, 2026.. I'm still paying rent, but the door has been off track for over two months, because someone tried to break in. I have heard of similar reports in nearby units where customers are locked out of their own belongings. I'm insisting they refund me for all the days they've not fixed my door. I've got my lawyer involved. I'm planning to write a police report.

I have had a unit for over 5 years….primarily paying over 300 a month. Just recently they increased to 400. A person who has a unit just came by…same size unit and is being charged 169. Totally taking advantage. DO NOT USE PUBLIC STORAGE.

Since these people leave when they want out the office and unprofessional let me just write the review here to let people know BEWAAAAARE.. There's something going on here and I caught on to it. Police report already been done but my brother seem scare to move forward so I will help with this. He might be scare but I don't let no one get away with this..

Angelina at the Public Storage, Rosenberg Location is Great! She is always friendly and pleasant. She made our rental experience easy and fast. We absolutely love her. The rental space was clean and well maintained.

I never write reviews but I felt compelled to write one. They false advertise when it comes to the measurements of the storage units. And when I got to to the unit it bring my items in the unit, the door was broken. They typically are unresponsive since there are no on site managers to assist. Last time I was at the unit, all doors were locked and they had changed the code and did not update me. We had to wait for 45 minutes. I had spoken with Aaron (good guy) and he had sent requests for his managers to call. One called but I was with a client and she offered to call me back. She never did then I sent an email on to Dan although during the holiday weeks this year, no response.

This company is appalling, and takes advantage of people with predatory practices. I've had a unit since 2020, expecting to have a secure space to store my items that I would not have access to for a while. Shortly thereafter, my unit was broken into. The outside lighting was not working. They supplied a new lock, the least they could do for not keeping my property safe, Originally I was paying $125 per month for a 10 x 20 space, no temperature control and not secure obviously. Over time, they kept raising the rates. Being out of the area, I could not easily move elsewhere, which would also incur huge costs. Sometimes the rates jumped $50 per month, or more.

Terk!!! At N Desert Dr. Atlanta, GA awful. I would recommend her to anyone. Her services was top-of-the-line. She helped me get set up in my unit with no problems. I was in and out, thanks and she had a very positive attitude the whole time she helped me. Thank you.

They bait and switch me. I just got a storage unit 3 months ago and they price hike me by $51 on my 4th month and my current rent is $52. I don't get this people. I am going to need to move my stuff again as is too much in one shot. This people a disgusting.

I have had my unit for three years, and it has always been 178 a month. In the last year it has gone from 178, to 220, and they are now telling me it's going up to 288. I will be moving my stuff out. Place used to be good. Half the time no one is there, and you can't get ahold of anyone.

If you plan on leaving goods in Public Storage beware of their bait and switch pricing scams. They will lure you in with attractive rates and then bang your with huge price increase twice a year. They’ll do this while offering “promotional” rates online for the same size unit you rent that are 75% lower. Their solution - you can get this rate if you move your stuff to a new unit - which is exactly the same as the unit I’m in. It makes no sense other than to screw the customer because they know you can’t easily move your belongings. They are a rip off.

Staff member Chris was very helpful today in resolving the problem issue I had. Great customer service. I would recommend family and friends. Friendly customer service and very helpful and kind staff. Chris was a lot of help.

Demetria was awesome. She walked me through the whole process. Very enthusiastic. Every question that I had she answered it. She was very patient with me and funny. Also great personality. Customer service skills was beyond magnificent.

Thanks to Susan, my experience with Public Storage has been very positive. I have two storage spaces at the Hackberry location, and she has answered any concerns I have with a calm professional manner. I recommend this location to friends.

Cynthia is so co-operative and helpful in the process of our storage. The location is so convenient and easy. Easy with App on the entrance at the in and exit doors. Thank you Cynthia for your subsequent and continuous follow up.

Horrible. It is almost impossible to reach a human if you need help. If you try the chat box the question options are too limited to be of help, and there is no option to transfer to a human if your question is anything other than the options offered. I tried the help line a number of times, but the message I received was that due to the high volume of calls the wait time was long and to call back later. No option to hold. Horrible experience and I finally cancelled my reservation (which was difficult to do for the same reasons). NOW it has been 2 weeks since I posted the previous commentary. Someone called me after the review and told me they would look into my issues and get back to me. I guess this was a lie because no one has. However, did get 2 credits for .69 each (???) and one for around 20.00 (???). Hundreds less than what they owe me. Horrible, horrible company!

The people who work at the storage units are great. But the company is not. I was lied to. I was told that if I removed all my furniture out of the storage by the middle of the month that I would get a refund for the end of the month the two weeks that I was not using the storage. And when I cleaned out my storage and I asked them about my 2 week refund. I was told I would not get a refund. Also their ads are misleading. The ad says a 10x10 goes for $80. I have been paying $380 for I don't know how long now. I am a senior citizen and every penny that I have to spend comes out of my check which now I have to close my storage because I cannot afford it because my social security check has been cut.

Had storage for 7 years. Upon retrieval of my memories, the storage lock was cut and my storage was ransacked. Missing items. Staff cut lock in April 25..charged me 60.00 for a lock that was never put on. Police reported this was a frequency at public storages. Beware. My memories were either shattered, indices to be glued if lucky..my babies photos, first tooth, haircut etc. never to be seen again. I paid on time for 7 years except for 3 late payments. I paid for security that was never given. Public Storage has tried to pass the buck and deny any entry. The cops were there and saw different!!!!

I would definitely find another storage place. I rented from them 3 months ago. I got a large unit and a couple days later I got a smaller unit. When I went to load all my stuff in the smaller unit I got there to find a lock on it so I had to go to the office and have them remove the lock. Thankfully I was there doing business hours so I was able to get the lock taken off. If I came later I would have been stuck with a truckload of stuff and nothing to put it in. The door wouldn't open so she told me she was going to come over that evening and spray it. I went back the next day with another truckload and the door still wouldn't open so I had to go back to the office to have her spray the door and again thankfully somebody was there because I'm unable to open that door by myself before it was sprayed.

I do appreciate Ms. Candie at the McEw store for her conscience on getting me the proper help. Thanks so much for your help. I was wasn't understanding what was going on with my situation but she helped me understand what was going on with it.

I call Public Storage on three different occasion. The first rep I spoke to was Miss Fatima, which was 12 725. She came to tell me I need to speak to collection department because she couldn’t help me. I spoke to Miss K in the collection department. She can’t help me neither. She told me to go back to customer service. I spoke with Frederick and customer service to ask for my voice recording since I did not approve for them to use my credit card and I would like to hear my voice telling me to use that credit card. No one was help. They say they cannot help me.

The property manager ** at the property of 1400-34th Street South in St Petersburg, Florida. She is very polite and care about the customers' needs. She is very knowledgeable of her job and very quick to resolve any issues. If you need to rent a storage unit, I recommend you go there and ask for Kim. She’s the best. I 100% again they need more property managers like her.

Hi, my name is Tina. I just purchased a storage unit in Oakland Ca. Katie was very helpful and very nice. She also was working two storage facilities. I had left a very important document in the office, and remembered that Katie said she had to go another facility to help others. So I went there to ask her if she could help me. She did her best. She definitely deserves a raise for two positions at that facility.

This has got to be he worst storage facility ever. I have rented throughout the U.S. on numerous occasions. They NEVER answer their phone. It ALWAYS goes to voice mail which NO ONE EVER returns. Their automated service will NOT connect you to a live person. After less than 6 months at their Poplar Level facility, I will be moving out. EVERY month... there has been issues where I have had to contact them... to NO avail. I have been charged different amounts every month, when I only agreed to one amount for 6 months. It's always a different excuse from them on why I was over charged. No one will actually help you and you will never get money back from them. This last time... A manager told me that they would credit my bill but not return the money. So in other words, I am being forced to stay with them another month or more. No one is ever in the office.

When I first rented these spaces back in august, I specifically asked, how long the prices were gonna be good for. I was told by the agent on the phone that I rented the units through online that as long as I had the units there wouldn't be a price increase. Now three months into the contract One went up by twenty four dollars, and the other one went up by twenty seven dollars.That is just plain old wrong, especially when I asked specifically if there was going to be any price increases.

I would like to understand why a Fortune 500 company (Public Storage) has an absurd payment due date policy set for the 1st of each month and are not willing to work with customers who need a different payment date? What is the big deal? I don't consider that very good customer service, so as soon as I can find another storage company that will accommodate me as far as the due date, I am vacating, I also have 10 siblings that I will certainly inform about your lack of customer services.

Amy was very helpful, kind and polite, made me feel good about storing my things. She showed me around and just all around made me feel good so hats off to her. Thank you for the great experience and I will be back

I paid Public Storage on the 29th of the month in full. The rent is due on the 1st. After the 1st my account showed a $15.00 charge due immediately. No one was ever in the office and I tried numerous times to call them. I tried to call corporate offices. There is no number to call to actually talk to someone. Left a second message on the local line letting them know I had called corporate and one way or another I was going to find a live person to talk to. They called me back. I told the guy about the charge. He said he did not see it on his computer so not to worry about it

BEWARE of low the get you in rental price! After 3 months I've been advised that the rental fee is increasing by $50 per month. There's no contract, there's no discount for prepayment in advance. Price is determined by demand...so they say!

I most definitely will steer clients to Public Storage for being so professional and helpful. Office personnel Ms. **, was awesome. Thank you again Ms. ** from client in J018 and take care...SO HAPPY.

My name is, Felicia **, I would like to say Jeanetta was awesome at helping me with all the questions I had about renting a storage space. I’m new to Florida area and I’m still in the process of moving into my new apartment and I have so much stuff that won’t fit and she helped me with the right size unit I need. She was able to see how stressful I was but after talking to her everything was good. She even gave me a hug and said everything will be alright. Theres not a lot people out here in this world who would hug a total stranger. Thank you, Jeanetta. You are definitely awesome. Don’t stop caring. We need more people like you. 🥰🥰

PUBLIC STORAGE IS HORRIBLE. BUYER BEWARE. THEY WILL RAISE YOUR MONTHLY RENT BY $50 OR MORE PER MONTH AFTER JUST 3 MONTHS. I began renting in March 2025 for $149/month, then they raised it to $195 in August, a mere 5 months later, and now they just raised it again to $249, an 82% increase in just 8 months time. terrible terrible business. Keep searching. Plus, they never even have carts available when you get there and you have to runaround the whole damn facility looking for them. Huge Huge rip off.. Look elsewhere is my advice.

The service at Public Storage is getting worse. They charge a non-refundable administration fee even if you cancel before moving in, which makes no sense. I wouldn’t recommend this company. Also, be careful when booking online—they can charge you extra fees without clearly informing you. In addition, this company does not prorate rent after you move out. They charge for the entire month on the first day, and even if you move out on the second day, you still have to pay the full month’s rate.

I was looking for a storage facility and I would like to give kudos to Tammie who assisted me with my questions and storage. Tammie was indeed efficient, superb and accurate. She's top notch and right on time. Thank you Tammie.

On Wednesday, November 26, 2025, I ended up trapped inside Public Storage in Northport while I was obtaining some belongings from my storage unit. The gate sign upon exit states to text a number to open the gate after hours. This did not work at all!! The sign also says to download the Public Storage app. This assumes one has their account log in information (sign in and password) on their person. It, also, assumes one has a smart phone with them, the battery is charged, and they are adept at using bluetooth, downloading apps, and using apps, etc.

Kela was very helpful, very great smile and customer service was top tier. She is very good rep, she made sure I was taken care of. She answered all my questions, she also was very patient with me. She is great.

DO NOT GO HERE! Raised rent over 33%, Three months after moving in!! It used to be privately owned but bought by ** conglomerate. I went back, it seemed fine. Similar rate but after moving in jacked up my rates!

Kaneetha ** was super helpful and knowledgeable about situation and was able to help me solve this problem that been stressing me for two months. She fix it in 30 minutes. Thanks, Kaneetha, the property manager at **.

I had a great experience at the Public Storage on 7980 Southpark way Marnie the manager was friendly and knowledgeable. She went far and beyond to make sure the unit was right for my needs, The facility was clean and well kept. I am glad I choose this facility to store my belongings as I feel it is very secured and safe.

This company is an absolute disgrace. My fault for not reading all of the reviews prior. There is a reason they get 1 out of 5 stars. Twice I went to my storage building and the security doors to get in were broke so I couldn't get in. For what they charge absolutely unacceptable. I haven't even been renting for a year and my rent has increased upon increased. Started at $100 a month and 7 months later they want to charge $175. Their pathetic excuse is that they don't have set prices (that is to avoid lawsuits due to all their increases) and they charge according to market which is a flat out blatant lie. They are 100% scammers! RUN!!!!

From Nov. 2024 to end of November 2025 my monthly rent went from $180 to $310. Take that for what you will but I find it unacceptable. The response when I called to ask if there is anything I can do, I was told that headquarters has deemed my rate to "still be below their market value." I guess I should feel so very lucky....

I moved out of my storage unit with a zero balance and have a receipt to prove it. Apparently my ex husband was uncooperative with Public Storage, so they reopened my account to charge me for his unit even though I had no keys or access. He wouldn't pay so they're going to ruin my credit unless I pay what he owed them. I have no legal responsibility to pay it, but they're going to ruin me anyway. Don't trust them with your information or property.

Very helpful, kind, and courteous and understanding in any situation that might arise is always good business that's goes a long way with customers. "THANKS PUBLIC STORAGE" for your commitment is Awesome.

Public Storage your Customer Service Representative Victoria, has done an outstanding and diligent job. My problem was solved thanks to her. She is an asset to your company. I highly recommend that anyone in need of a unit go to Fairless Hills branch. You will be taken of.

7421 S 180th St, Kent, WA. The site is great and the staff person Ryan has been very helpful during multiple intetactions. The location is clean, the temperature is controlled and it appears to be a reasonable secure and safe location.

DO not rent from these people. I've had a storage unit for 4 yrs. I went to move to Michigan on the 17th. I had to pay for the whole month. If you rent an apartment and move out halfway through the month do you pay for the full month? No. But these people feel that they should get paid for the whole month. I'm barely making it as it is. I don't need people extorting me. Just a warning for you people out there. This place will rip you off.

It's really sad... I would hope that a company this size would do the right thing.. Guess not!! SCAM!! PUBLIC STORAGE IS A SCAM AND SHOULD BE FOREVER SHUT DOWN! There are way too many storage places that aren't just in it to scam you out of hundreds of dollars monthly. Especially when they are raising your rent to cover the discounts they are offering to new customers!! Don't WASTE YOUR TIME OR MONEY!! READ THE FINE PRINT!! Doesn't matter what they are charging the 1st month. Your bill will double or more within the 1st 3 months!!!

Best customer service. Fast and reliable. Very nice. Respectful. Honest. On time and reliable unit place. Very quick service. Very nice people. Upstanding. Outstanding. I love it. They're safe. I I recommend anybody that need a store to go to Arlington Expressway, Jacksonville, FL. The best location area is and reasonable price.

Public Storage raised my unit from 165 to 408 in one year. That is a 147 percent increase. Their late fees are 65, every little thing is a fee, and they change the price whenever they want with a one month notice. People should avoid doing business with companies that treat customers like this.

I moved in with a rate of $28 and two months later my rent was doubled to $60. Yes we know they can raise your rent but baiting customers just to raise the rent in two months is such a scam. People spend time and money to move their things in and then you double the rent because you know it is more likely people will stay instead of packing up everything and moving it again to another place. I will work on finding an entity to regulate storage units. They say market rent, oh yeah where is the sheet that gives the rent limit? If there is none, you can charge me 20,000 dollars next month. Do you think this is right? As a business if you deceive customers you will eventually lose customers and your business. Public Storage put practices in place and DO NOT TAKE ADVANTAGE OF CUSTOMERS!!!!

The property and office is very clean. Easy access off of Highway 1. Simple to get in and out of. Viesha is very pleasant, professional and positive. If you're near Fort Pierce this is a great location. Great storage units!

I was assisted by the staff of Public Storage for the location 2325 S Dort Hwy Flint, MI 48507. However, ** was excellent at her position with informing me of all of the benefits and why I should rent my storage with Public Storage. She assisted me with the application process, I never once felt like she didn't want to be bothered with me, she was very professional with a lot of positive energy and I was totally in great hands. Thank you, Paria for your superb service and professionalism!!

I called customer service on Nov 10, 2025 and explained to them that California has a government shut down and not able to pay rent because there has been no pay check for me since Oct 1. The customer service guy at Public Storage told me there is a program for that and put in a claim information. Told me to wait 48 to 72 hours and someone will contact me about a credit on my account so now it has been 48 hours. I have called again and the same information was told 2 me again, to wait for a call. Now I get a call from my unit worker asking for the full amount because my storage have went past due and she told me they don't honor government shut down help. This information needs to go to corporate because false info was told to me and honor my request because of customer service given out wrong information. We are in a nation crisis. Please help.

DO NOT get any Units at Public Storage on Jericho Tpke in Huntington Sta. They are never there, No notification on anything, Raise your rates after 1 month and then another then another. Poor Service. Never available when need assistance. Horrible Left for over a week no access no response after leaving multiple Messages no one at Location ever in the office. You get charged late fee being a day late to pay because no one is in the office to make payments when I do go on time. Due to Theft can not use card/online...

Paid my 7/1 bal. Called told them I was emptying the place, I was out by 7/22 after 10years. The location mgr was there. Told her it was empty. She saw it. Then PS kept charging me and put me into collections for $900.. They called me 8/2. I told them it was empty. I forgot to take the lock off. I told her to cut it that it was empty but I was in Florida and couldn’t get back it was a mistake.. Now they are throwing me into collections!! Terrible customer service.. The location mgr saw it was empty. I even fed her lunch the day we emptied it.. Still no reasonable solutions!! The worst!!

This is the worse place I’ve rented. The unit was full of spiders and roaches. I cleaned it out. Then 3 months later I moved out and cleaned the unit. I told the manager, he told me to keep the lock I was charged for. 2 weeks later I get notices to pay rent. I called, never got answer, then kept calling leaving messages. He finally called me back, said he thought lock was on door so I wasn’t moved out. I reminded him I had the lock. He said he would take care of it? Then got a charge of 35 dollars for what??? Couldn’t be for cleaning? I cleaned the filthy thing when I moved in and moved out. They just add random charges. Stay away from this place

The lock from the door it was banded and broken. Only one side was working. Also I found mouse poop all over the place plus the app to open the gate doesn't work at all. Terrible place terrible place.

Serious Consumer Warning: deserves -1000 Stars. Specifically the staff. I am submitting this review to document my experience with Public Storage located in Inglewood, California, where I rented a unit that resulted in serious negligence, loss of property, and unacceptable customer service. Despite maintaining timely payments and following all procedures, I later discovered that my storage unit was entered and my property was stolen under circumstances that Public Storage has failed to properly investigate or take accountability for. I submitted a formal report and claim through their third-party administrator, Sedgwick, and through my insurance carrier USAA, yet both have continued to delay or deflect responsibility without providing resolution or compensation.

Craig did an amazing job at helping me through the process of purchasing a unit at Public Storage. He’s really helpful and a genuine fella. He should be put in for a raise for sure. After helping me find the unit he told me if I needed any help to come find him and he’d lend a hand.

My experience is the same as others, CONSTANT INCREASES ON THE SMALL STORAGE UNIT I HAVE.. RIDICULOUS!! PUBLIC STORAGE does nothing to help current customers to want to keep a unit. 2 increases at $50 each in a year!! HORRIFIC, better to rent elsewhere!! UNAFFORDABLE.

Public Storage is horrible! I will never use them again. I put my things in their storage because my home flooded from Hurricane Helene. The first six months that I paid on time was gravy. But when I ran into financial issues they were NOT accommodating AT ALL! They would not give me a payment arrangement AT ALL! They said that you have to be with them for one year! Public Storage!!!! We had just had a major Hurricane and they cared less …. It’s all about their money.

Location: Public Storage, Faison Road – Mount Pleasant, SC. Public Storage needs to rethink its rental and sign-up process. The website feels designed more for sales than for customer ease, making it unnecessarily difficult to move from browsing or reserving to actually completing a contract. That frustration is what led to my initial call with a customer service representative.

This is terrible place, they going to surprise you with fee and raises constantly. 9 pm they closed and they don’t care if still unload stuff. They will locked you out and they don’t care if unit will be wide open all night., but if you pay more money they may allowed you to get out!

Address: Wiesman Drive, Omaha Ne. My review is 5star. It is conveniently located. Very clean and carts are easily found for use. Every time I visit the office, Sherlyn is very friendly, polite and very helpful. She is professional and easy to work with.

We have had a good history used their. We have used many facilities and attended many online auctions for many years. We have 2 really recent bad experiences that have ended our business with them completely, both with the online auctions. Very shady business practices and multiple locations over the last 8 or so years during my military tenure, but the last two auctions were the worst. One was in Arkansas, we won a large 25 foot unit for 2600 dollars, showed up (unusual 24 hours later???) the next day as agreed and the location manager took our money. That should have been a done deal, but as he was logging in with my money, the owner of the unit was calling and freaking out on the phone- long story short he allowed her to show up about 15 minutes making me wait to just give me back my money.

I emptied the warehouse to put away different materials and went to get the material to put in, and surprisingly, I found my account closed. The pad screen no longer recognizes the access code. I called for information, and the answer was this: "It's contractual. If the manager sees a storage unit without locks, the contract is terminated." No warning of closure, a phone call, a text, nothing? Now they left me on the road with my van full of stuff, and I have to go around looking for another storage unit to rent. The month was paid with 10 days left on the contract, and there's no refund for the unused days, but they can rent the storage unit again. Can you tell me if this is a good service?

I recently left some things outside my storage unit ** in East Avenue, Rochester, NY. I communicated with Kayla, the manager, that I needed a dumpster, I'm a disabled military USAF veteran. I took my lock and my unit was clean and empty. Some things were left downstairs on the first floor. Kayla moved my few garbage -wanting things back in my unit and put a new lock on. This is now a matter of legal principles and indicative of the poor customer service I have repeatedly gotten which included the elevator not working for weeks several times. I even offered to pay Kayla to remove the few things there, but she told me 'her dumpster is full'. I'm frustrated and will resolve this matter to my satisfaction legally and will not be treated in this manner.

Rented a 20 x 10 storage at a Ripon CA.. Rissa that helped me, she did a wonderful job. She made it real convenient and easy through the process. I give her a five star rating. I hope you guys acknowledge he did a great job. At this experience, I would most definitely recommend you guys to somebody else. Period

Let me first say I’ve rented climate controlled facilities in multiple states over last 15-20 years. Never had my belongings infested with roaches and ants and ruined. The New Port Richie, Fla facility where “Bobby” was working on past Saturday was appalling. After reporting and physically showing “Bobby the conditions of our unit “Snyders” during move out, he was of no help… hesitated to give was regional or district manager contact information-which was invalid-said he’d email and they would contact me after leaving my number, yet no one has reached out and they still charged us their crazy fee of $250.00 for a 10x10 -no where near climate controlled and half of all my belongings needed to be thrown out…

My experience is horrible!!! This storage SOLD ALL MY KIDS' CLOTHING, HOOVER CITY SCHOOLS' LAPTOPS, (STATE CHAMPION) DECA TROPHIES, ETC.!!! I have tried to contact property manager, and NOBODY will return the call. Those items are LITERALLY ALL MY KIDS' WINTER CLOTHING. I asked for the buyer to be contacted, etc. They have NO compassion, nor do they care. I am a single mom, with two high school sons. I can't afford to buy a whole new winter wardrobe for both boys. It sad how people in this, world is. Not to mention, other personal things are with the items. Hoover City want the laptops, because they belong to the school. Please DON'T RENT. Property manager, could care less, staff as well. If anyone reading this have these items PLEASE CONTACT ME. I need those laptops, trophies, pictures, etc.

I used their online tool to create a reservation for a unit, starting at the end of the month. After visiting the facility and inspecting the unit. I thought I was confirming my reservation by providing to the salesperson all of my info and payment info, only to find that they started the rental today, 27 days early. They had no idea how to fix it and gave me a number to the district manager (no response). Called the 800 number and could only get through to someone that could do anything after choosing the "new rental" option and getting transferred from there (only answered on the second attempt). However, this person also could not fix the problem. They offered a refund of what I paid today, but could not tell me how much or when my next payment would be due, or if the "second month free" would still apply. I decided that it would be easier to just close the account, get a full refund, and look for storage elsewhere.

Went through process to rent a unit. I wanted to pay for six months up front, and they couldn’t guarantee me that rent would be increased in one month!!! Total scam…. Do not rent from this company! They want you to move everything into the unit, then you’re committed and they can increase rent... joke.

If you are planning to use Public Storage use any other company but this one their cost each month changes and they have an excuse why that happens. Their fees change. Their late fees are through the roof and it's a complete scam. Use any other company but this company. I've called up for months and months and months not one month was my bill the same. Every month they gave me excuses. Such a rip off a nightmare of a company!

Never ever I'll recommend to signing with this fraud storage. They promise you promotion and 2 days before payment you’ll be surprised what invoice you’ll receive! One person at the office promised second month promotion price. Then in a phone another person promise me promotion. And at the end they even overcharge me with higher than regular price. They are fraud! Don’t trust them if you don’t want to lose your money!

Absolutely terrible experience. Every single customer service representative has been utterly unhelpful. I would never recommend or use this storage facility again. So frustrating having to deal with incompetent customer service.

After nearly two years with Public Storage, I stopped auto-pay on Sept 30 and was vacated by Oct 1st. Now I'm receiving calls on Oct 2nd, trying to *strong-arm* me into paying a full month's rent for an empty storage bin. After speaking with two people (names coming soon), it's clear they have been trained to mercilessly defend their stance and take your money. There is zero rhyme or reason, and the lack of compassion is disgusting. "If you don't pay, we're sending it to collections..."

To anyone thinking about using a storage facility managed by Public Storage PLEASE READ THE REVIEWS CAREFULLY BEFORE! I was told by customer service that prices would not increase more than 8% a year; but after 4 months my storage unit went up in price by 54 dollars (a 33% increase) without there really being a reason for that. I would not go with them anymore at all. On top of the price hike, the floor I had my unit on smelled of dead mice or rats. It was that cheesy really bad smell that was in there for the 6 months I rented; it never went away. The opening times are inconvenient for someone who works all day. In short: look for a better and serious company; the only nice thing I can say is that the toilet was clean and that the guys working there were nice overall. (I used the one at Alaskan Way in Seattle).

I will never use Public Storage EVER AGAIN!!! I activated account to use a 10*15 climate controlled storage on September 22nd and canceled on 23rd. By Public Storage customer service I was told that I would receive a "full refund except $29 application fee" because the agent told me wrong it was my fault! The second agent told me that the first agent told me wrong and would not refund me... It was all in the notes that I would get the refund. The total cost was $170.00, I never stepped foot on Public storage property. This was all done over the phone. A week later I was told that the refund was denied because it was canceled on the 23rd instead of the 22nd (by the way, it was after work hours) and Good luck trying to get into contact with anyone working at any location during work hours, you will only get customer service!

Total ripoff company. Be warned to never rent from Public Storage. After you have your things there for a couple of months they raise the rent by 50%. When you're hundreds of miles away it's too expensive to travel just to move your things. You'd have to rent another truck and have people just to move to another storage facility. I wish I had known something like that could happen, it never entered my mind.

If I could give them lower than 1 star I would. This franchise company is terrible. The access sucks. The employees are rude. The pricing is really high and they tend to raise the rates every other month. I signed a contract for 206 a month a year and a half ago and every other month they raise the prices to 260 or more. All they’re doing is driving customers away. I could never recommend anyone to their storage facilities.

Opening up the property to 24/7 access is a safety hazard; you will have more break-ins if the gate is broken, and now 24/7 access that will hurt your business and the people who wish to keep their belongings safe. The cameras don't help. You don't need more; you need a timeline like 6 am to 9 pm, 4202 Santiago Street, Austin, Texas. Get broken-ins now. How do you keep it safe for others?

They are bunch of scammers. First off, they are known to raise the fee without notice so you dont even get an option whether you wanna keep the unit. You just have to keep an eye on it. If you have an automatic payment and you don’t pay attention. You’re practically getting raised every 3 months. And when you do try to call it's nearly impossible to get a hold of a live person. I had to disguise and pretend I'm opening a unit just to speak with someone. And when I finally spoke to a representative, I gave them notice that I wanna close my account due to numbers of unpleasing experiences with the company. I gave them 1 1/2 month notice and paid my last bill as instructed over the phone. A month after I gave them notice that notice and I'm due to move out in 2 weeks, I noticed that they continue to bill me. And when I asked why they tell me that it will continue to bill me until the day I move out just in case I don’t move out.

I have had the same storage unit with Public Storage for over 3 years ..When my 18 yr old. Son at the time went into the Navy I put some of his stuff in a 10x10 unit. It started off I thought as being high. You would think that they would want to take care of a boy serving the country that allows companies like this one to take total advantage of people. They force you into paying another 15.00 for so called insurance. The rent on that 10x10 space has gone up and up and up. I just paid 363.00 this month and they want another 69.00 for being 8 days late. I'm a 66 yr old. Veteran with 2 honorably discharged from the Navy. I have a hard time with just paying my rent and food, etc., for my wife and I. I only hope that someone reads this and stops them from getting taken and ripped out. I have checked around and there a lot of places for a third the cost.

These people are criminals that use a never ending vortex of fines and fees to use excuses to keep all your belongings and auction them off when you can't come up with all the extra fees and fines. They lock up your storage unit and do everything possible to make sure you lose everything in it. They raise your rent to extremely high amounts without notice. DO NOT USE PUBLIC STORAGE UNLESS YOU WANT TO LOSE EVERYTHING YOU PUT INTO THEIR STORAGE UNITS! They do everything possible to be uncooperative and refuse to work out any kind of payment plan or extend time to pay. THEY WANT TO KEEP YOUR BELONGINGS!

These people are absolutely horrible. On signing I was told my rent would be $60 forever but without warning four months in, it more than doubled to $122 a month. The manager on site at the Waterloo location was extremely rude and insinuated my issues were because I was too poor to pay. Do not bother with this company. They are very bad.

To begin ALL storage facilities have become terrible at maintaining the facilities and the ever increasing rate EVERY year and so on. For others I've also had problems with the management. The Public Storage location at 5643 N Broadway Chicago, has a decent manager, within the understanding that as soon as you "hold" a unit online you will receive a barrage of calls from them. I get it, they're hustling to make another sale. The location is also well maintained. The EXTREME problem with Public Storage is the barrage of texts and emails. I just moved stuff in yesterday, I've received about 10 texts and 20 emails since then. I opted out of the texts but can't find out how to opt out of all the useless emails. This is today's world, everyone is asleep at the wheel while they want a tip or a review or a referral just for doing the job they should be doing.

NO customer loyalty! Heads up to anyone looking to rent a unit from Public Storage, I rent in PBG FL, after first year prices increased as high as 25% for 5'x'9 unit. Went from $73 a month to $131... I called the PS account office and asked what they offer their customers that are seniors on fixed budget who use their auto-pay so no late payments? They said, "Nothing." They charge by the month after one year with increases based on average local rate. Not true, the average rate in a ten mile radius was $98 per month for a 5'x9' interior unit. Some are priced lower. They said if I wanted a cheaper monthly rate I would have to move to a new unit that was smaller. Shop around for a better storage company who appreciates their long term customers.

I have been for years with PS, now they change every time, increase rent 25% like crazy, sometimes we stuck. Threat all the time, not even one month rent 184 then late fee 25% then threaten 700 fee to auction your stuff. I don’t recommend them, once I get out, never come back.

The company that I work, rented a storage unit at Houston Public Storage (11900 Katy Fwy, Houston, TX 77079). After several visits, finally on Wednesday the 27th, Mr. Jose and Mr. Michael called me and informed me that I was authorized to enter the storage unit and that I just needed to bring an ID for them to give me the gate code. On Friday the 29th, I went to the office to present my ID and get the gate code. In this occasion, neither Jose or Michael was there. I was attended to by Ms. Demi **, who searched the system and told me that I was not authorized to enter. I explained her the situation several times. I asked her to look carefully in the system to see if my name was there. I also I asked her to call Jose or Michael, so they could explain how to use the system and find me. Ms. ** simply called the District Manager and told him that I was not authorized.

This place is horrible. I rented a 10x10 for $100. 3 months in they raided my rental price to 250. I moved units to another 10x 10 for $ 100. 3 months later 250 a month again. Can't ever talk to a real person. I would give a zero if I could. Rented somewhere else if you're looking for storage over 3 months. They will definitely rip you off.

Great facility and very clean. Priced right and great Customer Service with Jay. I would recommend this place. Nice and friendly as well. Easy access to the facilities and it was easy to set up and easy to use. I would use again if needed.

I have had my unit at the Noblesville, Indiana location for the past 3 years. Brian has always been a pleasure to work with. He has been very accommodating and even helped me get a rate reduction which could not have come at a better time!!

Deceiving experience. I would recommend Public Storage to my enemies as it is a good trap. Because of the constant rate increase at the end of the month after a rate increase no cart is available making it very difficult to get out before the deadline (last day of the month) at 9 pm. Never again.

5825 Barker Cypress Storage. ** made it so simple, we really appreciate her help. She was awesome, thank you so much for her help. When we came in, she had a welcome attitude and took care of us. We would recommend this place to other people.

I went in to self storage on Gene Autry and was shown a few units by Tanisha and she was very helpful and had great customer service. This storage is very well kept. I would definitely recommend this place to friends and family.

I would strongly recommend looking elsewhere for storage. I reserved a 10x20 auto storage unit after being assured it was available and that I had five days to come in and complete the paperwork. I was specifically told not to worry and the unit would be held for me. However, before I could finalize the rental, they leased it out to someone else. By that point, I had already canceled my previous storage arrangement, leaving me stuck and scrambling.

The employee she was great. Her name is Valerie at Cherry Road. I had no phone. She let me use her phone to write my review and experience and treat me with respect and like I was important person. She listened to me and she went out of her way to help me. I thank her for her services.

Price gouging practice seems to be going unchecked with Public Storage company. I had my stuff stored with the previous owner, Public Storage bought them out. My rent went from 140 to 190, and now 245…All in a six month span….75% increase in six months!! How is this possible?!? And to add insult to injury, Public Storage seems to be doing less pest control than the previous company.

I had a storage unit at this address for 8 years, 18401 N. 35th Ave. Phoenix AZ. The rates kept going up. The last one was an increase of $50.00 a month. The increases were happening every year. I sent an email one of the times asking to please reconsider. I never heard from anyone. The increases became a financial hardship when it went up to $350.00 a month (7.5X10). I found a bigger one for $112.00 a month. When I called Public Storage to let them know I was no longer going to be renting from them, they wanted to negotiate a cheaper monthly fee but I was not interested. The gouging is appalling. Shop around. Storage facilities are popping up everywhere. Don’t waste your hard earned money on this place.

Our customer service agent was Ashleigh on Wever Road. She was very patient and detailed with our services. She worked with us to find the right size and pricing. I was reserved at 10 am but did not make a decision until 1 pm. By then the discount have vanished due to another reservation. She got us the same discount for another unit with access to the mobile app for entrance. I would absolutely go back to rent a space from that location.

Beware, before even you try to book any storage with this business. They will scam you with lots of hidden charges and extremely unprofessional. Here is my story. I had few extra boxes that I wanted to keep in a small storage unit at Public Storage about 2 blocks from my place. I booked online on 30 July and scheduled to move on 31st. I was overcharged and there was hidden fees that they would never disclose up front. I called and left several messages but no one called me back.

If I could give 0 stars I would. Customer service is terrible and they constantly raise your rate and not just by a little. The staff is miserable and never stay for long. That alone speaks volumes about this company. Go anywhere but here!

I visited the 6700 Reames Road, Charlotte, NC location today and was thoroughly pleased with the service. I was promptly greeted and assisted by Lexie. I inquired about a 10x10 and a 10x15 unit, and Lexie showed the 10x10 and demonstrated the 10x15. When I was confused about the pricing, Lexie took time to explain in detail every aspect of the pricing. I was very pleased with my experience. Lexie is a credit to your organization. Thanks.

It is unfair that the price for new customers is half of what your existing customers have to pay. Your price increase is so much higher than what you have advertised online. When calling customer service they always say they cannot do anything to adjust the price.

I recently stored my truck at Public Storage for 5 weeks. I called customer service in advance to ask if the monthly rent on the 2nd month would be pro-rated, since I was moving out after only 1 week. I was told yes. When I moved out I was told it would not be pro-rated. I called customer service again, to explain that the only reason I stored my truck there was because they gave me the wrong information. They would not refund ANY of last month. VERY UNHAPPY CUSTOMER. Truck will not be staying there again.

151 NW 5th Street Miami, FL 33128. Phone 786-600-2009. Hope I'm not speaking too soon. My experience as well the problem regarding my acct. was handled professionally. Been to this location in the past. My visit was ok. Today at 2:50-2:55 p.m. Aug. 08,2025 I went in to make a payment on my acct. I gave her my info. She retrieved the acct. There were a few things wrong. Didn't have to explain. She immediately went into the system. Resolved the problem. Great service, awesome customer service. Need more Reps Like you to help, better assist. Also be Customer service ready to serve the public. You know who you are, You: She was nice, help, calm, friendly. Continue providing excellent service, & doing a great job!!! Don't change. Thank you.

The company is the worst. Dirty. Nasty. The employees that work there are evil. I will never rent from this place again. I will get a lawyer involved. I was discriminated against and someone needs to stop this madness. Even corporate would not help.

The unit I was given had two doors. Only one operated. I was told just to use the other door. Within 2 months of renting the unit, there was a huge price increase. I could not access my storage unit most of the winter because there was a gutter that drained right on top of my unit and there was thick ice at all times in front of the storage door making it impossible to open the door. I was told it was my problem or I could use the broken door (umm...its broken). I then tried to switch my unit to another unit on the property. The unit was advertised as a 10 x 20 but there was a big metal housing or duct work that took up at least a 1/3 of the floor space at the back and side of the unit. I then had to fight for a refund for that unit and was refused the $29 admin fee I paid even though they falsely advertised the unit (and were charging me rent for a 10 x 20 unit).

Absolutely terrible customer “service”. Worse than Comcast, and I didn’t think that was possible. There is never anyone on site in the office, customers are directed to teeth-grindingly bad “customer service” number that puts you through voice menu hell. If you can navigate that, you get dumped into an AI text messaging app that eventually says, oh I can’t really help with that, please call the customer service number. I finally got through to a person by pressing “0” in the voice menu, and the agent really barely spoke English and ended up forcing Public’s own insurance on me even though I have my own.

After three months, PUBLIC STORAGE raised my rent 42%. They claimed that it’s the new market value and they can raise it at any time for as much money that they want. Which they did! DO NOT USE PUBLIC STORAGE.

Have had a great experience with Public Storage at 4654 Roswell Road in Sandy Springs GA, with the exception of rental increases. Within one year my rental unit went from $218 to $368 per month. I called and thankfully they agreed to lower it to $292 ($308 with insurance) for three more months. However, the fact that they would take this much advantage within a year of renting is very disappointing. So, my advice is to read line 22 of your contract carefully and know that the amount you’re signing for means little by the end of the year.

I called the Upper Arlington Ohio location with cost concerns for long term storage for my disabled mother-in-law. On a fixed income, it is extremely difficult to afford the storage. STANLEY was not only attentive to me but offered a solution that provides some financial relief for my family. I cannot thank him enough for his kind words, his time, and his AMAZING sense of humor. Mr/Mrs Customer. Thanks you Stanley, lol!

Mrs ** very helpful in recommending the right size that I would need for my sentimental items I need to store left by my father. She really makes you want to use if not that one one of the facilities they have. Thanks a lot Mrs **. Have a blessed day.

The cost of your rent will go up every 3-6 months until it is too high to rent there, but at the same time advertising the lowest price on their web site. When asked why you are paying $200 more a month than advertised, even tho you are a long time customer, they say it is because you are a long time customer. They make you pay for insurance on your unit. However, when you unit is broken into the insurance does nothing for you. I was double billed one time. When calling in for help I was treated as if it was my mistake. Completely rude!!!!

J is helpful and have the whole storage area and parking lot very clean. I would recommend using the Public Storage I use. When it's anything I need I just walk up to my unit and get the items I need.

On 7/29/25, went online and I rented a unit on the 3rd floor. When I arrived at the facility, I discovered that the elevator was inoperable. How was I to load my unit without access to my unit. There was a sign on the elevator which read, "Out of order, see manager for questions." I went to the office and found no one there. I called the office and had to leave a voicemail. I called several more times and left more voicemails. It is now the next day and I still have not heard from anyone from Public Storage.

Public Storage in Palmetto is horrible. The inside lights don’t work so you're in the dark day and night. The bathrooms are always broken and locked so people pee in the hallways. No one is ever in the office and they never answer the phones. They closed the place completely two days before the last hurricane hit preventing customers from entering their storage units and like me many of them rented the storage units to save their valuables then couldn’t get in to store them. The corporate office doesn’t care about anything and always blame the owners of the storage facilities. Then when moving my stuff out someone vandalized my car while inside in the dark and they refused to show me the security video. All the people that work at public storage and the corporate office have no experience in the business world at all.

Lure you in with a cheap rate then raise it 35 percent 3 months later, should be illegal. These guys are thieves. And after I leave my storage these dumbass send me messages asking how I enjoyed my visit to my storage like I was visiting a restaurant or they were giving some sort of service. I was looking at some dirty fishing rods what the hell. Idiots and thieves, they have those cameras watching out for your stuff and they should be pointed behind the counter. Those are the people stealing your money

2801 Hullsmith Dr location is a joke and customer service is a joke. And "climate control" statement is a false advertisement! All my stuff smells of mold after only 3 months. This whole place is a joke. Nothing is working and you can't even access your unit. This particular location is completely out of order and contacting customer service is like talking to the wall. I started sweating inside the unit right away and then quickly realized all my stuff smelled of mold after being there for only 3 months. Its so hot and humid inside I had to step outside to cool down!

The customer service is terrible! No way to speak to anyone other than through chat. I cancelled my unit rental through the app, and received an email confirmation, but the following month, they still charged me and did not close out the account. I had to chat to request a refund, not once, not twice, but 3 times throughout the month and was told each time the refund was submitted. I think they do this on purpose, take the money and hold it from the customer and make interest off of the rent they stole from me. I still have not received the refund, after my 3rd request...continually told it will take 5-7 days and it has yet to be refunded! Chose another rental company.

My experience with Public Storage was terrible - including predatory price increases, insufficient security (including 2 break-ins in 6 months) and poor customer service/responsiveness. The TLDR summary is -- stay away and find a different solution for storage! Public Storage offered a good initial price compared to competitors in the area, offering me a large unit for $424/month. I expected an increase, as it is known that this industry lures you with low initial pricing, but the experience I had is nothing short of "predatory". In the 4th month, the price increased by 39% to $593. I was surprised by the magnitude of increase but continued using the storage unit.

Miss Janet is a wonderful person. Great customer service. She treats me like my own mom. It was very hot moving in my unit. She gave us some water. It was a great experience. I will recommend this company to everyone that needs storage.

Public Storage and their staff are thieves. Stole my property. Public Storage-Stockton, Ca Charter Way are thieves; will steal and/or allow your property to be stolen. The staff refused to review camera footage and follow up on my stole property. It has been a month and they refuse to return my calls. When I was in the Public Storage office reporting my stolen property, another renter was in the office reporting her stole property that occurred when Public Storage cut off her lock and replaced it with their own lock, a lot of her property was missing.

My unit was one of seven that were burglarized in my facility. Since I currently live out of state, it meant I had to spend over $1000 to rent a truck and drive 3000 miles rt to move the remaining items out of my unit. I asked for a prorated refund for the last week of July, as everything was out of my unit on July 24. They up and down refused to refund me anything. I probably wouldn't have asked, but my rent has more than doubled since first renting my unit. If you're thinking about renting here, dig a hole in your backyard and put your stuff in there. It will be safer and cheaper.

When I reported that my belongings had damages that's when all HELL STARTED. The Property Manager Amanda ** and the Area Manager Angie ** gave me a hard time. Most of the time when you need assistance on the property No one is available on the property. And when they are there they are Rude and do not offer you any help with your issues. One Employee said to me, "You should have known better than to bring your things here." You that you were taking a Chance and told me they not have time to listen to Me.

Skip who is the property manager at the West Seneca location, was so very nice, and very helpful when we had some questions and needed help with the lock on the unit. He resolved the issue and answered all my questions.

Starting rental price $276. Four months later $358. 6 months after the $475. It is clean and secure, but my door broke and it took 2 months to fix and no one EVER returned my calls. Recommend going anywhere else unless you have unlimited cash for price increases.

I just moved out of my Public Storage locker in Nashville, TN. Why? Because they raised my rent 200% over the 20 months of my stay there. While I expect inflation raises of 5-15% annually, Public Storage (PS) takes big advantage of the fact that you have already paid a lot of money, and spent a lot of time, moving-in, so they know they have you - they are the worst kind of bullies. I called, sent texts via their website, and spoke personally to the manager of my facility, and he related that this is standard practice at PS, and that many other renters there had also complained (in fact, one was on the speaker phone while I was leaving complaining about the same price increases).

Buyer Beware! I live in Denton, TX. I had a storage facility near my house with a small business owner. It was very well run and when I moved to the other side of town, I was content to stay there. At the end of 2024 Public Storage took over and kept the rates the same. They just raised my rate on July 1, 2025 from $161 to $222 a month for a non-climate controlled drive up 10x10 unit. I decided it was time to move. I could see in the app that the same unit I had at that location showed a price of $131/month with a special price of $105 2 days ago. Today the rate shown is $149 for a special price of $119. When I called to complain about this, I was told that all the rates shown are “introductory rates”. So people have no idea that the unit they are getting they think the normal rate is $149/month is really $222/month. This is terrible business ethic in my mind!

I rented this unit for about four months. They decided to increase my rate by $30. I was billed for the month on the second and moved out on the sixth. I requested a prorated refund which they told me they’re not permitted to do per the contract. On top of that I waited over two hours to speak with someone at the office and still no one has showed up. Awful company. Awful contract.

I signed up for the "Memorial Day Sale" 50% off for the life of the rental. After only 90 days the rent went up 50%! 3 months in and it went from $54 to $81! Bait and switch nonsense! Very disappointed with the surreptitious style used to rope me in. In a few months I'll be paying the full amount and more. The overhead light is inoperable and there seems to be an endless supply of excuses why it can't be fixed as well. I will be moving as soon as it is practical.

I had great experience with staff member RH. (forgot your name). She helped me in such a very kindly and courteous way. I would definitely recommend others who need a storage unit to see her. If in the future I need another storage unit. I would definitely want her service. (Duke Street Public Storage.) Thank you so much RH!

Hello, the public storage at 1546 Gallatin Pike, in Madison TN. My first rent was one dollar then the fees went up to 1736.24, I’m homeless so I asked the District manager ** to work with me on the fees, He said that can not. I'm a older ** woman from Ga. I was told by his staff, he work with other people with their fees, He call me this morning and was Very, Very, RUDE, He is a Racist the way he talk to me. I'm just trying to get my stuff paid with help on some of the fees drop so I can get my stuff out, I have some stuff from my mom which is deceased that I can never, ever get again. How can you be over a Business and you Don’t like ** people, I hope no one else go thru this experience, I'm reaching out to the NAACP and BBB and other people for help to get some Justice.

I have rented a storage unit and at times two units at the Davie, Florida location at 10600 W. State Rd 84. I am getting my things out of there this month. The rates are too high but that isn't the worst of it. Recently they stopped allowing customers to use the restrooms!! 😲 This is the last straw. Don't do business with these people. There are many other storage businesses.

Lehi, Utah Public Storage doubled our rate in less than two years. They get you by giving you a cheap price to start out with but I promise within two years. It will at least be doubled and there’s nothing they do for you. They try to tell you it’s because of the market, but when you can call other storage places which will guarantee your rate for the length of the rental, you know it’s just a ploy by the mismanaged company.

Sadly from the start, Public Storage was a disappointment. I had only rented the unit for 2 months before the first rent increase. Then at 6 months, another rent increase. Service at the Fort Lauderdale Miami Rd facility deteriorated with carts not being available, rude and absent staff. Altogether poor customer service. I will never use Public Storage again.

What a bunch of thieves. In one month's time, my rental was increased $60.00 per month. No working, no notice, no nothing. Do not rent from these animals. I’m move out as soon as I can.

Don't pay another account out of state over the phone.. They charge a convenience fee of 20.00 dollars and won't tell you... They only use a mobile pay method and also don't disclose... This company is a scam to collect outside fees and tell the customer it's auto generated.. This is BS..and I will never express my utmost dissatisfaction on this company practice.. Will not and never recommend this storage company to friends and family and tell to stay away from them. They are scammers...

If I could give this place a negative (Alameda, Ca, Webster) rating, I would. I rented a unit here for three months and had an extremely disappointing experience. The office is rarely staffed, so you're usually forced to leave a voicemail and wait for a call back. Their advertised prices are misleading—you end up paying much more than expected. It’s clear that profit is their only priority, as the customer service is among the worst I’ve ever encountered.

Ridiculous price increases for existing customers vs the "regular" rates posted online. Website "live chat" is a waste of time, they are unable to resolve anything unless you need help making a payment. Cust service is non existent, never able to speak with a live person. They offer 5 options to select from depending on the reason for your call and not 1 option offers the ability to speak with a live person.

I started a couple years ago with a small space 10 x 15. Was $105 pretty month. Now with their increases it's $279 per month. I contacted agent from corporate online and asked why price online is $140 per month and why I'm being charged so much. I got a curt response of availability, economy and other BS that's why it went up and the price online is only for new customers. Then was told they had other customers to help and promptly disconnected my call. Couldn't even give a response. I will be removing my stuff soon out of this place as customer service sucks and so does the pricing when I can rent another space elsewhere at less than half the price.

Ever since **—who managed this location for over seven years—was transferred, the customer service has gone completely downhill. She was replaced by **, then by another guy, and now by yet another young man who is never in the office. About ten days ago, he even left the office unlocked. The one and only restroom has been locked for over a month and a half—apparently out of service indefinitely.

Please do not rent from Public Storage in Duncanville on Cedar Ridge. I filed a claim due to water damage. In unit in April still to this day there is still no resolution to this day. No one ever answers the phone and no one is ever there. I have been sleeping on an air mattress since April. SMH. So freaking sad.

I rented a storage unit at 3001 S. Ridge in Concord, NC in horrible conditions. This unit is dirty with rat feces and rat poison (please see attached pictures), I was told I can switch to another unit and now one is not available. So my only options are to move out with no refund, to move to a different location at a much higher price or to take a smaller unit available at a much higher price at the same location. I am livid at this point because this rental unit should not be in this conditions in the first place. No person in their right mind should use a storage unit in these conditions. Public storage has one obligation to make sure the unit is clean and rentable with no exposure to rodents or the weather. You should be able to feel safe putting your belongings in the storage unit without dirt, feces and visible point of entry for rodents to enter. I am receiving horrible customer service as if I put the holes in the walls, placed the rat poison and feces in there myself.

I strongly recommend to DO NOT RENT from Public Storage. They hook you with a good monthly rate and then they keep increasing the rate every 6 months. I had my monthly rent going from $130/month in Jan 2024 to $234 in July 2025. That's almost a 2x in 18 months. Unfair and unacceptable and there is nothing you can do about that. Don't rent from them!

I am writing to express my extreme dissatisfaction and utter contempt for Public Storage Chickasha. My experience with this company has been nothing short of a daylight robbery, and I feel compelled to warn others to steer clear of these crooks. I initially rented a storage unit from Public Storage in 2019 at a reasonable rate of $175 per month. Over the years, I accepted incremental increases, but nothing prepared me for their latest stunt. In the span of just 12 months, they've jacked up my monthly rate by an obscene 60%, from a horrible $380 price to an outrageous $608! This kind of price gouging is not only unethical but also preys on loyal customers who trust them with their belongings.

They keep going up on their prices. I had signed up for auto pay but then once I didn't quite have enough money so they called me. I explained about the auto pay and apologized but the woman was quite rude by saying that they can't change the rules just for me. I didn't ask for the rules to be changed. I will not use them again and I will not recommend them to friends.

I went to the Henderson location today to speak with someone about a unit. Kristen ** was working and she was excellent. She was helpful, courteous and very informative and when the time comes I will be getting a unit from that location and she's one of the main reasons. Five stars. Excellent customer service.

Don't fall for the cheap introductory rate. Within 6 months it will more than double. And pay attention to the autopay. I've had to pay late fees SEVERAL times because their system rejects or gets rejected by the bank, when the money is there.

Had a unit on Walton Blvd in Pontiac, Mi. Was not sure how to end my rental agreement, was informed by Simone on staff how to do it. She was very helpful and professional and made it easy for me. Thank you Simone.

This is the worst company I have dealt with in my life. "Property manager" is a myth it seems: EVERY time I have seen someone at the office in Canton MI, which is NOT often, it is a different person, complaining about how this is not their proper site. They told me they were auctioning my locker contents, then two months later I find out they are still billing me. ZERO response from SEVERAL calls to property manager. Messages left completely ignored. YET, they keep billing me for several months after I told them to dispose of the contents in the manner of their choosing, since I was under the impression it had been sold already.

This is my first time using Public Storage, and for that matter storage period. Initially, I felt lost simply because I was totally unfamiliar with the process of the code system and gaining access to the place. Finally, I realized what needed to be done and became more relaxed. My frustration transformed into a sense of calm after speaking with Latasha **, at the storage on Hypoluxo Road, Lantana. She was very calm and helpful in explaining and showing me how to access/enter using the app. She was also polite and friendly.

The Manager Ms. ** was very kind and very helpful. I’ve been renting a storage unit here for over three years and she has been the most helpful person since I’ve been here! She even worked hard to get me a better rate! I was going to move out but her kindness encouraged me to stay! She’s a keeper! This facility is always very clean and kept up! I feel comfortable in having my belongings here!

A lot of people are on social security and none of us get our checks at the same time every month so I'm having late charges applied every single month. I've never missed a month of paying at all but because of a few days this out of my control they are slapping like these every single month. Therefore I'm about to pull all of my belongings out of the unit and no longer be a customer.

I want to give a shout out to Tara, the manager at Public Storage in Orlando, she was a gem! As for the company itself, Public Storage has been a nightmare. They lured me in with a low price, and then they hit me with the corporate greed. In the less than a year that I stored my boat there, I had to deal with multiple rate increases. I've been storing boats for over 20 years, so I know that price increases will happen. But this company takes it to a whole different level. I wasted my whole Saturday getting my boat out of there, and I have found a better company. I just paid for the month, of course there is no prorated refund. They will double down and take my prepaid rental amount and the payment from a new customer.