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Public Storage Reviews
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I informed them thru the app that I would be moving out on Dec. 30, 2022. I took off from work that day to indeed move out of the Public Storage on 11085 Walnut Hill Ln. in Dallas, Tx. In the over 6 hours it took for us to move out of the unit, clean the unit and move the lock, at no time did anyone from Public Storage show up to confirm that I was moving or had moved out. Later that night, I informed them that I had, as stated I would, cleaned the unit and took my lock with me.
Now here we are days and weeks later, I'm getting phone calls, text messages and now emails stating I owe them for the month of January plus late fees. I attempted to contact them thru their customer service number, messages to them thru their webpage and no one had reached out to me. Therefore, on 01.11.23, I went to their webpage again but instead of leaving a message, I used the chat feature and spoke to someone by the name of James. I informed him that I moved out of that unit on 12.30.22 and that I do not owe them any more money.
He stated he would place a move out dispute with the property manager and someone would get in contact with me in 24-48 hours. No one has contacted me. Instead, I received an email that I now owe them $98.00 because I moved out on 01.13.23. Basically, they removed the late now and are now attempting to charge me for the month of January when I had indeed moved out on 12.30.22. I did not move out on 01.13.23. I moved out on 12.30.22. Had they bothered to check the unit, they would have seen that the unit was empty, clean and the lock removed. I can never reach anyone. I've tried numerous times to reach the property manager to no success. Their customer service number is a joke as one can never - EVER -speak to a live person. I do not owe and will not pay what I do not owe just because they were too lazy to go and check the property on 12.30.22.
I’ve been a loyal customer for years and have had gradual, reasonable increases to my monthly rent. For 2023 they’ve raised my monthly rent 20% (!) and refused to adjust it lower when asked. The online rep’s reply was, “Get a smaller rental unit.” This is customer service?
Please note: FIRST MONTH'S RENT IS NOT $1. I got my lease on December 18, 2022. I am thinking rent is not due until January 18, 2022. No, the prorated rent for January is due 14 days later, January 1, 2023. I was informed by customer service that if the prorated amount is not paid by January 1, 2023, they will lock my unit on 1/2/2023. I wish I had read the reviews before I rented.
I have never wrote a bad review but having went through this I just had to share, I moved my things out of storage half way through the move, the elevator breaks down so the movers had to move my things down 3 flights of stairs. I don't have a problem with the storage place but you should have elevators that work for commercial use, I have never seen this happen before, I ended up paying $400 more on my move because of the extra time it took for them to get stuff downstairs, that was very upsetting.
I chose Public Storage for my storage unit because of location, convenience, and a competitive rate. I have never had a storage unit. Everything was smooth. After 5 months I noticed my bill increased $60 a month for rent, almost 25%. Mind you, the current promotion on my unit is half of the rent I was paying. I was forced to rent a truck and get out and will never go back. Employees could care less. Company can increase your rent at any time for any reason. Just a bait and switch company and a horrible business model. I am moving to another storage unit company, paying a little more but do not expect ridiculous rent increases. I would not recommend Public Storage to anyone.
Ms. ** is great! 5 stars I definitely recommend the popular location.. She was very knowledgeable… Location was very clean and great customer service. Lots of adequate parking spots and very well lit at night.
I spoke with someone through chat and he was rude over chat. This was two weeks ago. Boom spoke with someone today over chat. They were rude. Got off the line with them and got a email saying I requested to vacate. Lol. I did state I would be moving my stuff out by Dec first cause all I get is rudeness, unprofessional so I hit the chat back up. Now the lady can’t verify my information. All of a sudden boom call the number. My information was verified immediately but that rep was horrible. Horrible. No empathy.
When I mention that the previous agent took 30 mins and could not verify me he was very rude but hey I would recommend a chair to be put on no units. The manager Sheryl from the Plano office is nice. I owe her a apology mussels but these other people OMG. I thought they were bill collectors. Mind you my unit is paid for so I’m confused as to the rudeness. Nope not again. I’m done done. Well at least my Dallas cowboys won today. Peace, love and soul.
I would recommend to any one that needed storage NOT to rent from Public Storage! I have used storage units on and off throughout my life. Public Storage is by far the worst storage company I have ever used and I will never use them again. Public Storage charged me for my October rent, withdrew the $177 monthly fee from my account October 3rd and informed me the same day that my unit had been broken into. There were no cameras around where my unit was located. After filing a police report, the same day October 3rd, I cleaned out my storage unit and closed out the storage unit with the front office. The next day October 4th Public Storage refunded my $177 monthly fee for October. Then, November 16th, I received a notice from a collection company for $177.
After speaking with the collecting agency, I contacted Public Storage directly. I spoke with 3 different employees, and explained the situation. The last one told me since Public Storage had refunded me by mistake I should just pay her the $177. I explained to her there is now a mark on my credit report from Public Storage sending me to collections for the funds I've already paid and they refunded. Awful.
In my experience with this company for a 6x9 unit because I was hospitalized and the payment was late charged me 179.00 for the unit plus 22 dollars for insurance, 59 dollar lien fee and another 40 late fee...The total they sent me that I owed was 293.00...The unit is 70.00 and I had been paying 97.00. Then I paid the money and they informed me I need to secure my unit with a lock?!?! I bought my lock from them and have never needed to go check on my unit as of late because they are suppose to be a secure place...I believe they were in my unit and cut my lock off trying to see what I may have.
Run away from this company. Don't rent from the company. They keep your items. I'm being forced to pay an additional month and the property manager has a nasty attitude. Go with a local storage company
I definitely wouldn’t recommend this company. I’ve used maybe all the storage companies and Public Storage raises my rates. It seems like every 8 months now I need to move my things because I’m not paying it.
Don't think that you can just walk up during normal business hours to the office and have someone be there or even answer the phone and when you call corporate to try to figure it out all you get is to talk to a computer. Unreasonably poor customer service and extremely expensive. When I pay top dollar I expect at least have decent customer service. Definitely not the case with this company.
If you're looking for storage, go somewhere else. Most Public Storage require you to buy a lock you can't use anywhere else. They don't pro-rate moving out early, so if you don't move out before the charge hits, you're bound to another month. The light in front of my unit was non-functional for 4 months. I complained three times and then call the regional manager to complain. It finally got fixed. On-site manager is rude and slow. Terrible customer service. Raising rates every 6-months without any improvements or services added. I had to rent for a year while my house was being built and in the end I was paying double what I started out at.
There was a leak from somewhere in the divider of the unit. When they looked at the roof and above the divider they could not find where it was coming from. They had to look from the top opening of my unit and saw a pack of the rodent poison they have in every unit and claimed it was a cold pack that was leaking. I said that was their rodent poison pack and it wasn't coming from that. I suggested the unit next to mine must of has something and sure enough, they had a bucket of Damp Rid that had tip over. I had insurance through my insurance company. Which was much cheaper than theirs. That covered the damage thankfully to my items that were in there. Who knows if they would have cover that with their insurance.
Absolutely do NOT use this place. When picking up our stuff, the key got stuck in the lock. The lady at the front desk refused to help or call for assistance and instead said "we should go buy wd-40." Never mind the fact that we have movers sitting there getting paid by the hour. We asked her what they would do if a customer stopped paying their bill. She said they would "cut the lock and sell the contents of the unit." We then asked her to cut the lock for us. She refused because the "people who cut locks aren't here."
We had to go and buy a cutter ourselves. In addition to this, there were a few previous negative experiences. There was almost a month-long period where their phones were down (or so they say) and they failed to return numerous phone calls. The guy who finally called back was pretty blunt and rude, and yes, claimed that their phones "were down for a month." Look elsewhere. Notice the positive reviews for this place are almost entirely on the way in.
I’m a Public Storage customer and because of the laziness of the property manager when there were people on the property with bolt cutters breaking into units and she was promptly notified the property manager did nothing resulting in storage units broken into mine included. Now you have insurance. You say, "Well guess what? Orange Door insurance will not pay your claim so it’s a total scam." They take your money and then when you need them they do nothing. You’re better off burning your things. The security floors are open at Public Storage. There is no security safeguarding your property and you can read the long history of customers who’ve had this very same complaint.
Public Storage will raise your rent 20+% within the first 6 months. The company's representatives will give you false and misleading information. The District Manager has failed to contact me for the last 2 months. Horrible Company to say the least.
I reserved a space for storage. The website showed it was on the first. I went through the reservation process and received emails, one included the access code. On the move-in date I tried the access code several times but it would not work. I went the office the next day and the manager said the computer gets confused sometimes and the codes don't work.
I asked about my unit, she said to go in such and such door and take the elevator to the second floor! Uh oh. I specifically wanted a first floor unit and the website, reservation system and emails all showed it was on the first floor. So I asked the manager to move me to a first floor unit and she said none were available. I said give me the space I reserved on the website on the first floor or give me a refund. She said Public Storage gives no refunds. I told her their information was fraudulent and not accurate. She said there was nothing she could and I could call customer service. I called them and got in the phone queue. I recommend that you not do business with Public Storage or be prepared to be put in a space which you did not expect (3rd floor vs 1st). And your access code might not work either!
Bait and switch once again! I was told last year that our rate would not be increased by more than 10% per year yet for the second year in a row I received a notification that my rate will be going up almost 40% and it's almost impossible to get a hold of anyone to discuss/resolve the issue. It's really unfortunate they take advantage of their customers this way with no proper explanation other than that their rates are competitive. The premises are dirty, garbage in the elevator areas and there are rarely carts available even when there are only a couple other cars there. Not worth the money and dishonesty.
Public Storage is the worst. I can’t wait to get my stuff out of this place. They continue to price hike over and over. I don’t even have a contract with them. It was with Ez storage where my contract could not change price and the Customer Service is the worst. I would not recommend. They can’t even find my DL or account how I have a whole unit.
Very efficient way to store & access things. Used Public Storage in VA, then moved to NC. Got a larger unit then transferred to a smaller unit with little effort. Clean climate controlled units. Friendly staff in Sterling, VA & Durham, NC.
I thought District Managers were there to help customers! I have had such a bad experience, I am in tears! I have been a Public Storage customer for years. I have never been late with a payment. I have six units throughout the Bronx. The manager, ** at the 367 Southern Blvd location in the Bronx, has been very nasty to me on multiple occasions and verbally abusive to my elderly parents. Whenever I have expressed concern over this, I have had my lease threatened.
I was given a flatbed with a faulty wheel one afternoon at the 367 Southern Blvd location in the Bronx and went to the office to ask for a new one. I expressed that my mom is crippled and it could cause her to fall. ** refused to give me another cart as a courtesy. I finally called the district manager, **, and left a message. They will not offer us any of the senior accommodations and are very disrespectful. ** called me back and did not address the issues, including zero climate control, even though we are paying for it, which causes my parents to be there at a stuffy, fuming unit in 95 degree weather; Instead, ** said he wants us to VACATE ALL our units at every Public Storage location by August 31 2022, claiming lease violations we were never warned about and have not committed. ** even visited one of my units one day in June 2022, had no complaints, smiled and said to call him if we had any problems.
This is direct retaliation for my complaint and it is ageism. I have never heard of a location not having a problem with your tenancy for years and being subject to such vicious retaliation, because you finally found a voice to say something about the wrongs going on there. ** says how we manage to move so many belongings out is our concern, not his. I am a single woman with 2 elderly parents. Whoever heard of having to vacate all your units at the end of the month only two days after complaining that the site ISN'T SAFE OR CONSIDERATE TO THE ELDERLY?
I work full time, and I haven't done a thing wrong. I only requested a different flatbed for safety issues when there were plenty more outside. I have had ** regularly threaten my lease when I have asked for a minimal amount of courtesy. That is extortion. I don't know what I am going to do. I am in emotional turmoil, over a place that was just supposed to help me store my belongings. My whole family has units with Public Storage, including each of my elderly parents and all our units are in jeopardy at their whim. When I asked ** which units I had to vacate, asked him to give me the account numbers, unit numbers, specific reasons why they were doing this to me, ** said "You know which units you have," and refused to provide any further input, then hung up on me."
In 2018 I rented a storage unit for $198 a month which included insurance. My rate in 2022 is now $351 a month. It went up over $100 in the past month. The rates for your storage area just keep going up.
Greetings. Sharing how greedy Public Storage business is. The rates are increase every 6 months. I gave one star and if possible would give only negatives. Rents go up 30% every 6 or 4 months a year. Complete greed and so unfriendly. No real number - only robots and rat poisoning everywhere in the storage facility. Dealing with dirty rats! Stay away please!
I would give no stars if I could. Horrible experience. Was a tenant for two years, always on time or EARLY with rent. 41% increase in rent this year was a surprise, but difficulty in communicating with "management" was the straw. I really don't know what the word "management" means to PS- no communication with customers? Acts like she is doing me a favor? There are lots of storage facilities that want and appreciate my business so I have moved. My suggestion is to keep looking!
I rented with them for over 2 years, and the move out process was a hassle and when I tried to find a solution the customer service group was so incredibly rude and intentionally unhelpful. Will never rent with them again. Do not expect this company to be accommodative or helpful in any way if you choose to rent from them.
I rent a storage unit from Public Storage. I came in to their office to notify them that I would no longer need the storage unit as of August 1st. The property manager was extremely rude and condescending and replying, "GOOD." I will never rent another storage unit from them and will definitely not ever refer anyone to them, they have also raised rental rates, almost $100 in 2 years renting from them.
I had the $1 first month offer, was supposed to pay $99 the next month on, found out they had me sign the contract for $122, then they increased it 3 months later to $160/mo without notifying me! When I objected, they replied saying that I signed on the contract and there’s one article that they can increase the rent anytime. Totally unethical. I’m going elsewhere.
I hope this review will help anyone think of considering to rent storage from this company. - They will increase the rent every other month. - bad customer service, in other words they don’t care at all. - They will auto charge you if like it or not. - Be careful about this. If you forget to pay for three days they will send you to collection automatically and it will show in your credit. - Now you can sign up for auto pay to avoid that but, good luck with the extra fees, and continues increase. -Don’t let the orange building make feel that you are working with a company. They are devils from inside and outside. - No trash.
You have to take everything by yourself. - Elevator is not working most of the time. - Front desk busy with her lunch most of the time. - People are living inside these rooms and a lot of people mentioned that you have to be careful about your stuff and never store anything has a value over $1000 - last but, not least consider alternative. You will pay a lot of money for stuff you might not need. Stay away from them and avoid regrets later.
I had started out a couple of years ago, charged 79.00 a month, then over a couple of years and 3 hikes in rent later I'm paying 229.00. Also in the time my furniture was stored in the location of Brownsburg. My furniture had mold growing on it. Complaint to the office did get me a cleaning. But the mold grew back. All of my furniture had this mold all over it. I decided to leave when I got the last notice of yet another raise in rent. After vacating the storage space the office clerk tells me, even though it is the first day of the month I still have to pay for the entire month. THERE IS NO PRORATING EVEN ON THE FIRST DAY OF THE MONTH. I'm a very unhappy customer.
I set up auto payment on the app. I received an email thanking me for my payment. Then I received an email next day stating my payment did not go thru after it was showing pending in my account. (Note: there was money my account to cover it.) I went back to the app to make sure all my information was updated correctly due to my move (from what I could see it was) and reprocessed my payment immediately. Again, I received an email saying your payment processed and went to my bank account to see it was charged correctly. Yet again the next day I received an email saying the payment did not go thru. I called the brick and mortar store I rent from to ask them to look at my account settings to tell me what I need to correct. Nothing seemed wrong from what they could see.
I called corporate then to get my bill paid immediately and figure out what is going on. I had everything correct from what they could tell me, and again, there was enough money in my account. All of this was done as quickly as possible. Since by this time my payment was three days late so they charged me a late fee and refused to delete it even though I made multiple phone calls and followed thru anyway possible. This company is not be trusted and I will call the store I rented from every month to make sure they processed my payment. Ridiculous. After seeing other reviews I now would have chosen another company. I believe the other reviews and have already told others to NOT beware of this company. Their corporate customer service is not good!!!
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