Public Storage Reviews

I rented storage space, I believe a 2-room unit for about a year til maybe a half. I and finally, when I was moving out, I later discovered I had items stolen. I didn't noticed til about a couple of weeks later that I had possibly 3 or 4 bagged items missing. I actually couldn't believe that my stuff wasn't as secured as I thought, considering the prices jumped 3 times in almost two years. I mean was more mad at the theft than anything, I mean protect people hard earned property if you're always raising the #.....! prices. Anyways whoever reads this, pleaseeeeeeee don't rent from Public Storage, you may lose some of your #ish, you might not notice till you've started unpacking probably later. However, it shouldn't matter, no one should still your #ish everrrrr.🤬👺👹

DO NOT STORE YOUR VALUABLES WITH THIS PEOPLE!! They increased my rate by $150 per month after we have already sign the contract. Unbelievable!! I can't believe this people are allowed to get away with it.

My experience with this company is abysmal to say the least. I have been a customer years and since this company purchase my storage company property, which was previously owned by a more regional company, when Public Storage purchased my local self storage property location, my rental cost immediately increased and has been increasing for my units ever since, usually every 4 to 6 months incremental increases for my spaces... But this is making me fighting mad now...

I would like to give a big thanks to Patricia and Lauren for helping.. Very helpful and quick to find the answers on price rates and location of units

During the year and a half to two years that my daughter had to rent a storage unit for me because I was in the hospital, Public Storage was constantly going up on her on the cost and eventually landed on charging her well over $200 a month for a unit and when we were moving out of it, they call her and I wanna know how or what they can do to keep her business. I find that incredibly pathetic that a company would be charging and going up as much as they did for the unit my things were in, only to be asked, if we would say, they could give us a better rate. Hmm? Sounds a bit pathetic and abusive in terms of the cost.

ZERO STARS. Our storage unit was broken into at this Public Storage location and over $12,000 worth of belongings were stolen. The most shocking part is how little security there appears to be in place to prevent this from happening and how little Public Storage seemed to care afterward. The response from management was cold, dismissive, and completely lacking urgency or accountability. We were essentially treated like this was normal.

I called the district manager in Dallas TX, she claims she called and left a message on 5/9. Yes she did call but with today’s technology I did NOT receive a message (don’t you just hate lies). When I asked what I could do other than move DJ corporate said I could just move out. Not good customer service!!!

They are a bunch of crooks. It better off selling your property because they will.

Marina at the Inwood location was very helpful and very persistent with helping me get my belongings moved in without any discrepancies. Very nice and punctual and professional. Thanks for all you do. Keep up the hard work.

The worst ever they are literally stealing your money. So, I got them because they were closest my gf talked me into even though their other location stole a whole quad out of the unit of the other one. I was at yrs ago. So I finally say yes because she was helping me. I paid on time every month for 2 yrs and this time they didn't hit my card right away which it said it did. Money didn't come out. Apparently it was returned which idk why. So I didn't even realize and I go to pay for storage this month and boom it's 145 after I put my 55.00 and 103 payment in the 55 was taken at 1 am then the 103 was taken. So I leave my card open again for 4 days and call to verify that they took it out. It shows up on app it was taken out with date next to it.

This company will rip you off, will offer a good price at first, then increase the rent substantially, 30 40%! Their excuse is that you are renting month to month. That is not explained when signing up, no signage -just to after the fact that that is their policy- I am moving out shortly.. Do not enter an agreement with this deceptive company. Terrible customer service, filthy premises, with broken elevators.

Raise my rent constantly, 30-40%. Not even there a year. I'm put

Had to return phone call within minutes. My experience was amazing and taken care of professionally and timely.

I would give Public Storage a ZERO stars. My unit had the lock cut and an item was stolen from my unit. They sent me a message saying my unit was not locked, that is not true. It was locked and then they said they would not put a lock on my unit since they claimed it was unlocked (not true). I went to my unit and they had put a lock on it and when we opened the unit the bolt cutter was in the unit. Stay away from this shady company. They said they will check the cameras so not sure if they will. I would recommend to look at other storage options.

I would give this Public Storage location zero stars if I could. My storage unit was broken into and my belongings were stolen. I had been trusting this facility to keep my items secure, and they failed to do that. When I arrived, I was told that the thief had put another lock on my unit, meaning I couldn’t even get inside to see what had been taken. The whole situation left me feeling extremely stressed, violated, and completely unsupported.

I visited 1901 Sepulveda, Los Angles, California and I want to thank ** for her kindness. She was friendly, professional, and helpful, she took the time to show me the unit and explained the best one that would fit my needs. ** keeps the facility clean and runs things smoothly. Really appreciate the excellent customer service!

If I could give a zero, I would. I’ve never had a more maddening and frustrating experience in my life. I paid my money on 4/1 and was supposed to get access on 4/15. I got an email with a code and my unit # which said it was on the first floor. I drove over there, managed to get in, searched high and low for my unit which was NOT on the first floor. No elevators or stairs visible so I left. Tried to call REPEATEDLY and never got a call back. There is never a human being at the storage units. I went back and could not get in the gate. Again called for help and never got a call back. FINALLY got a call today from Pat who had been out of the office for 4 days and some one was supposed to be covering for her. Told her nobody covered and I want a full refund. Never even got access to my unit and never put anything in it. We will see about the refund. Immediately cancelled autopay. What an insane ripoff! I would never use them again.

Horrible customer service. They lied to me numerous times regarding my account. I have proof via voice message they credited my account for the month of April. Which was a lie. I personally spoke with a representative in the office and all she could give me was. I don’t know they were supposed to credit your account. I don’t know why they didn’t. I’m gonna have to resubmit that. They’re liars. And because of that, I get a message that if I don’t make my payment right away, which is double what I was supposed to pay that they were gonna auction off my unit. In my unit is only a 5 x 5. I will never ever rent another unit from these lying, greedy ** people. This is in St Augustine FL on 16. Horrible!

I've had my storage unit for four months and was paying $59 a month on my fifth month. They took $98 out of my auto payment without any warning that my rent was increasing. Very unprofessional service. When I called regarding this, the staff member basically told me if I didn't like it to move my stuff out.

I rented 2 storage units for 4 months. I removed all my things and swept out the units. I tried to return the keys and the girl in the kiosk told me they don’t accept the keys and to do whatever I wanted with them. I had the units on autopay and they took a final payment from me. They wouldn’t return it. I removed my card from their system so no more charges would go through. They just sent me an email saying I owe them for this month! I took a screenshot from the website that shows me at a zero balance owing them nothing. Please WHOEVER READS THIS DO NOT SET UP AUTOPAY AT PUBLIC STORAGE. THEY WILL NEVER STOP CHARGING YOUR CARD!!!

Manager Tracy at Public Storage on Peter’s Lane in Blackwood is a GEM..She is polite, sweet, helpful and makes everything seem simple.

Yes Krystal here at Public Storage and Miamisburg is such a help. She makes things a breeze, hassle free. She she helped me pick the size unit I needed. It was a clean environment.

I didn't have much of an issue with my local storage branch. It's more on the lack of competence from the company itself. I got behind on my rent and could not get caught up so they sold my unit. It sold for more than what I owed so I am owed by law the rest of the payment. I sent the letter like I was told to, they received it on March 3rd, unit sold on Feb. 26th. I have called many times and talked to a few different people all saying it was being processed and it will take 6 weeks from when they received the letter. I called today and now was told it was 6-8 weeks and it was approved, I asked to speak to a supervisor and got the escalation dept. Was then told there were no notes stating that they received the letter on March 3rd and it takes 6-8 weeks!!!! So now I'm waiting for a call from the refunds dept. This is ridiculous and shouldn't be this difficult. Oh and the price increases are ridiculous and out of control also!!

I would like to thank ** on yesterday at the location on 715 Harris Rd in Arlington Tx. She was very, very helpful. She explained everything and walk me through the hold process. I really enjoyed talking to her. We need more people like her. Thank you

Charged after two weeks for the next month after telling me I would be charged for a second month on a specific date. Obviously there needs to be better training so these mistakes don't happen. I was not made aware that I would be billed every two weeks. I asked for a monthly rental and I was told I would be billed that way.

My storage Manager name is Mr Elias M on WT HARRIS, He is always polite, friendly, and patient, he’s always soft spoken when I appear to pay rent on my unit, He’s a phenomenal guy. He and others like him deserve a raise because he does a very good job of keeping your customers satisfied and happy. You leave with a smile. 😊

I always have a good relationship with my storage manager. I have 2 that I want to recognize. The names are Ms ** and I just met Mr **. They give me very good customer service and care at my location 3710 Monroe NC where I rent, keep up the good work.

I received a message that I moved out of my unit, but I still owed fees. I called Public Storage, and they guaranteed me it was a system error. It didn't show that I had a lien or that my things went into auction. I talk to the corporate office. I couldn't reach anyone at the location. I decided to go up there. They said I moved out or abandoned my unit. I had things in my storage space, so my things were stolen. Corporate has yet to contact me. I have to check my storage closet at home. They may have been one thing in there I can't replace. I tried not dwell on it too much or burn too much energy on it. I decided to write a review because it is unethical and dishonest.

I am a long time repeated customer probably definitely more than 10 years at different locations and different cities however, this location in North Hollywood California 10810 Vanowen St. has been my absolute worst experience. Thus far they change prices way too often. Usually going up on price they change hours to hours that are not useful to a working class customer and they’ve shut down the bathrooms to public restrooms so that you don’t have any options. There’s no garbage receptacle for not even a can of soda. The elevators tend to not work. The gates tend to be broken. It’s just a horrible experience. I’ve even witnessed people breaking in to other units. Again this is my worst Public Storage experience location ever. And to make matters worse they don’t even have access during their hours sometimes opening late or closing early usually on random occasions.

Plenty of shenanigans with the way Public Storage do business. Somebody should bring it to the attention of State of California Officials. Public Storage utilizes clickbait to get you to go into the office so they can sell you something else. Terrible business practices.