Public Storage Reviews

I would give Public Storage a ZERO stars. My unit had the lock cut and an item was stolen from my unit. They sent me a message saying my unit was not locked, that is not true. It was locked and then they said they would not put a lock on my unit since they claimed it was unlocked (not true). I went to my unit and they had put a lock on it and when we opened the unit the bolt cutter was in the unit. Stay away from this shady company. They said they will check the cameras so not sure if they will. I would recommend to look at other storage options.

I would give this Public Storage location zero stars if I could. My storage unit was broken into and my belongings were stolen. I had been trusting this facility to keep my items secure, and they failed to do that. When I arrived, I was told that the thief had put another lock on my unit, meaning I couldn’t even get inside to see what had been taken. The whole situation left me feeling extremely stressed, violated, and completely unsupported.

I visited 1901 Sepulveda, Los Angles, California and I want to thank ** for her kindness. She was friendly, professional, and helpful, she took the time to show me the unit and explained the best one that would fit my needs. ** keeps the facility clean and runs things smoothly. Really appreciate the excellent customer service!

If I could give a zero, I would. I’ve never had a more maddening and frustrating experience in my life. I paid my money on 4/1 and was supposed to get access on 4/15. I got an email with a code and my unit # which said it was on the first floor. I drove over there, managed to get in, searched high and low for my unit which was NOT on the first floor. No elevators or stairs visible so I left. Tried to call REPEATEDLY and never got a call back. There is never a human being at the storage units. I went back and could not get in the gate. Again called for help and never got a call back. FINALLY got a call today from Pat who had been out of the office for 4 days and some one was supposed to be covering for her. Told her nobody covered and I want a full refund. Never even got access to my unit and never put anything in it. We will see about the refund. Immediately cancelled autopay. What an insane ripoff! I would never use them again.

I would like to acknowledge a positive experience with my Public Storage facility located in Troy, MI @ 1315 Chicago Rd, first I would like to say that the District Manager ** responded to my issue positively and promptly and I appreciate his quick response. Also I would like to recognize my property manager at this location **, she is very helpful and polite and I appreciate her quick response, knowledge and communication. I am a long term customer and dealing with both of them was a positive experience and I thank them for their efforts on my behalf!

Horrible customer service. They lied to me numerous times regarding my account. I have proof via voice message they credited my account for the month of April. Which was a lie. I personally spoke with a representative in the office and all she could give me was. I don’t know they were supposed to credit your account. I don’t know why they didn’t. I’m gonna have to resubmit that. They’re liars. And because of that, I get a message that if I don’t make my payment right away, which is double what I was supposed to pay that they were gonna auction off my unit. In my unit is only a 5 x 5. I will never ever rent another unit from these lying, greedy ** people. This is in St Augustine FL on 16. Horrible!

I had a great experience opening my storage unit with Public Storage. Richard was extremely polite, patient, and professional throughout the entire process. He took the time to explain everything clearly and made sure I felt comfortable and informed. Customers service like this truly stands out -thank you, Richard for making this such a smooth and pleasant experience!

I've had my storage unit for four months and was paying $59 a month on my fifth month. They took $98 out of my auto payment without any warning that my rent was increasing. Very unprofessional service. When I called regarding this, the staff member basically told me if I didn't like it to move my stuff out.

I rented 2 storage units for 4 months. I removed all my things and swept out the units. I tried to return the keys and the girl in the kiosk told me they don’t accept the keys and to do whatever I wanted with them. I had the units on autopay and they took a final payment from me. They wouldn’t return it. I removed my card from their system so no more charges would go through. They just sent me an email saying I owe them for this month! I took a screenshot from the website that shows me at a zero balance owing them nothing. Please WHOEVER READS THIS DO NOT SET UP AUTOPAY AT PUBLIC STORAGE. THEY WILL NEVER STOP CHARGING YOUR CARD!!!

Manager Tracy at Public Storage on Peter’s Lane in Blackwood is a GEM..She is polite, sweet, helpful and makes everything seem simple.

Yes Krystal here at Public Storage and Miamisburg is such a help. She makes things a breeze, hassle free. She she helped me pick the size unit I needed. It was a clean environment.

I didn't have much of an issue with my local storage branch. It's more on the lack of competence from the company itself. I got behind on my rent and could not get caught up so they sold my unit. It sold for more than what I owed so I am owed by law the rest of the payment. I sent the letter like I was told to, they received it on March 3rd, unit sold on Feb. 26th. I have called many times and talked to a few different people all saying it was being processed and it will take 6 weeks from when they received the letter. I called today and now was told it was 6-8 weeks and it was approved, I asked to speak to a supervisor and got the escalation dept. Was then told there were no notes stating that they received the letter on March 3rd and it takes 6-8 weeks!!!! So now I'm waiting for a call from the refunds dept. This is ridiculous and shouldn't be this difficult. Oh and the price increases are ridiculous and out of control also!!

I would like to thank ** on yesterday at the location on 715 Harris Rd in Arlington Tx. She was very, very helpful. She explained everything and walk me through the hold process. I really enjoyed talking to her. We need more people like her. Thank you

Charged after two weeks for the next month after telling me I would be charged for a second month on a specific date. Obviously there needs to be better training so these mistakes don't happen. I was not made aware that I would be billed every two weeks. I asked for a monthly rental and I was told I would be billed that way.

My storage Manager name is Mr Elias M on WT HARRIS, He is always polite, friendly, and patient, he’s always soft spoken when I appear to pay rent on my unit, He’s a phenomenal guy. He and others like him deserve a raise because he does a very good job of keeping your customers satisfied and happy. You leave with a smile. 😊

I always have a good relationship with my storage manager. I have 2 that I want to recognize. The names are Ms ** and I just met Mr **. They give me very good customer service and care at my location 3710 Monroe NC where I rent, keep up the good work.

I received a message that I moved out of my unit, but I still owed fees. I called Public Storage, and they guaranteed me it was a system error. It didn't show that I had a lien or that my things went into auction. I talk to the corporate office. I couldn't reach anyone at the location. I decided to go up there. They said I moved out or abandoned my unit. I had things in my storage space, so my things were stolen. Corporate has yet to contact me. I have to check my storage closet at home. They may have been one thing in there I can't replace. I tried not dwell on it too much or burn too much energy on it. I decided to write a review because it is unethical and dishonest.

I am a long time repeated customer probably definitely more than 10 years at different locations and different cities however, this location in North Hollywood California 10810 Vanowen St. has been my absolute worst experience. Thus far they change prices way too often. Usually going up on price they change hours to hours that are not useful to a working class customer and they’ve shut down the bathrooms to public restrooms so that you don’t have any options. There’s no garbage receptacle for not even a can of soda. The elevators tend to not work. The gates tend to be broken. It’s just a horrible experience. I’ve even witnessed people breaking in to other units. Again this is my worst Public Storage experience location ever. And to make matters worse they don’t even have access during their hours sometimes opening late or closing early usually on random occasions.

Plenty of shenanigans with the way Public Storage do business. Somebody should bring it to the attention of State of California Officials. Public Storage utilizes clickbait to get you to go into the office so they can sell you something else. Terrible business practices.

I’ve been laid off from my job, so I've been making my payments late. Today I go back to make a payment and it says it’s up for auction. I didn’t receive a written notice from them saying anything to me about it. When I spoke with someone at customer service, they were very rude to me.

Terrible company. Zero customer service. Impossible to contact a human. Super shady policies and insurance scams. Impossible to move out without requiring to download app, and must disclose your location?? A senior citizen would be totally scammed and unable to cancel. Go elsewhere! Outdoor units have frozen shut doors.

Kristie was fantastic. Almost rented another unit just because of her attention to my problems.

The units were in very bad shape, almost like a horror movie. Customer service was awful whenever you needed to make an adjustment. Other people's units were constantly broken into and not much was done about it, even with the mandatory insurance fee. Had a unit at the one located 5941 Venice Blvd ,Los Angeles, CA 90034 for 4 years; paying very high rates.

The service is excellent, and I have downsized 3 times smoothly. The spaces are clean and easily accessible. The staff retrieved my cane and heĺd it for me. My interaction with staff has always been pleasant, accurate with all questions answered.

Do not use, they will give you an online monthly rate and then as soon as you sign up for auto pay, they’ll jack up your rate by more than 50% and if you don’t notice they’ll end up just charging your card more. Untrustworthy company and the manager has an ego complex. Avoid at all costs! They are thieves!!

Great customer service, this lady answered all questions and was so polite that I will definitely come back to this location and she was so patient with my volume of questions. I just really appreciate her attitude and energy and always with a smile.

This company can care less about their customers. They will play games and lie about their policies. The main conerns are that they will raise their rates whenever they want. They are such a big company and can care less about you as an individual.

Their web site and desktop suck. Then they charge late fees even if you're a customer for 10 years. To me that is not customer service. Another then at your web site and web page you can not access your account information. And the property managers have NO authority to change anything. So why are they there. Made numerous calls and got nowhere. But they want your money every month but you can't pay 'cause their web site and app SUCKS and the daughter of Public Storage won't hire people to make a real website. EVEN that they change your payment agreement after you sign. Didn't know it was a balloon mortgage. For being a customer

If I could give zero stars I would. Raised rates significantly, was told it was based off market rate data. When I asked to be provided with this data they told me no. I was not notified of my rate increase. I was told "Nothing we can do" then "Oh actually we can but only this much and only if it was approved". Next the manager said it WAS approved. For one month. Several units around mine were empty and the going rate to rent the same unit was 150 less than what they were charging me.

DO NOT USE!!! I got a unit back in around November, the price was around 65$. I called and spoke with them before committing because I notice there was no lock in for the price. I ask them, is this one of those things where you get me in at a low price then jack it up 2 months later? The lady assured me no there would be no price increase and if there was it would be well over 6 months from then. Well surprise, surprise, 3 months later I get notified they are raising my price by around 30$. They get you in low, then you move everything in, After it's all in and you don't wanna move it all again, they jack the price up.