WayForth Reviews

I was a little apprehensive because I'd never heard of WayForth. Their truck broke down and were about three hours late getting here. That wasn't the problem because we were only moving across the street. It concerned me because I didn't know if they were gonna be able to make it on time. I had a cleaner scheduled to come out the next morning after they got the furniture out. But they were here, and it took them four hours altogether.

They did a wonderful job. They carried the stuff with my furniture across the street to the house without having to load the truck. I told the head guy that he could back the truck up right to the garage to make it easier for them to load the truck but they did everything by hand. That was amazing. If it turns out that we have to move again, I would go straight to WayForth. They had the lowest bid by far and as it turned out, we were charged even less than that for the final bid. I couldn't have asked for better service. They could do a better job advertising though.

Two people came to my door at about 9:30 on the day that they told me they would be there and started packing. I told them that I see no reason for me to stay there. I just would probably be in their way. So I told them that as soon as I got the last of the things in my own vehicle, I'd probably be leaving. I did that in about 10:10 and I started driving from Columbus to Crown Point, Indiana. They used a heck of a lot of packing material to pack me and the result of that was that everything arrived at the destination in very good shape. Nothing at all was broken. It was prearranged that they would make the move and the delivery on the 30th of the month. They gave me that time in between to get where I was going to receive the property. It worked out just fine. When two gentlemen came to unload the truck, I just showed them where things went in the home, and they put it where I asked them to put it. It worked very fine too.

It was an initial evaluation, and they had secondary evaluation, and they came in with packers for two days. It totaled nine hours worth of packing with a three to four-person team each day. And on the load day, they had loaders come in and spent eight and a half hours loading our truck, which was a 26-foot U-Haul truck. At the beginning, we were a little worried. We weren't sure if everything would fit on the truck and we tried to figure out what we would do if we had some overflow.

And we weren't really getting the answers that we wanted, which would mean more exact box count or what their strategy would be from your program manager at first. But reach back out, and then sort of dealing primarily with one of the lead managers there and he took over the whole case. And really, we didn't look back from there. So, any issue that we had, we were able to speak to him directly. He was able to provide solutions and explanations. No question felt like it was silly or dumb or bothersome. He took the time to answer all of our questions and also took the time to provide solutions. Even so far as showing up himself every day to do work, like physical labor, on whatever else the team needed. The team that did show up for packing and also floating, everybody was professional.

Everybody did exactly what they said that they were going to do just about. If I'm going to do a 9 out of 10, I would say everybody was scoring in a pretty good 90. The loading day was really hot, during part of that heat wave time. So, they took great care of themselves, as in like taking the breaks, taking some water breaks, and really just knocked it out. And this is where the manager came in towards the latter part of the load to make sure everything was fit. And by the end of -- it was like maybe hour and a half of working there -- he was soaked, like drenched, like he was dumped in a pool. So, he was definitely working super hard to get it done.

Towards the end of the whole experience, they had to start to settle up and figure out what the ultimate cost is. They took extra time to load some high-value items that we were worried about and walked us through the whole process. I was involved because it took two people to do. It was moving a chandelier, crystal chandelier, family heirlooms that we were very nervous about. He took his time and said, "I've done this before."

So, demonstrated expertise, did it. Got here, everything was unloaded, and we had zero breaks.Everything was labeled appropriately so we could figure out what was in the box. All in all, very good experience. When the final bill came through, it was not unexpected. Moving is very expensive and they delivered on what they said that they would do. They did a great job.

My family doesn't have a problem pointing something out if we don't like it and try to make some changes. We've tried to talk about it first. But WayForth stepped up and we're happy that there's a local office. We didn't have to contract anything out. But they did everything that we asked. And everything that they said would fit on the truck, fit on the truck. Everything was packed all the way. The packing job that they did two days, we couldn't have done it on our own. We had a lot going on and they were able to work around us and get it done.

However, they're expensive and I had sticker shock at the cost. There was one thing I didn't notice about the actual versus the estimate and that was the number of people. I didn't pay a lot of attention to that and to the fact that you're charged for travel time. They didn't say what the travel time would be. I have a certain cost estimate based on the certain amount of time over two days. The lady did a conservative estimate. But the actual cost and the time involved, even though we did all that packing, was more and the invoice was slightly more than the estimate. That is where I had some disappointment. They offered me a 10% discount of the final bill, not the total bill. There was a 5% overall discount because I had already paid about half of it upfront. A little bit better communication about how much their service is gonna cost or a better estimate would be good. But I would still recommend them based on the type of move we were doing. It was excellent service.

We inspected everything and she made the decision to get rid of some of the furniture because we didn't wanna bring the mold into our new apartment and she was so helpful about that. They took away the old furniture. I didn't wanna move it into the apartment, but I didn't wanna leave it in the hallway. And I didn't have the energy to try and research fixing it. There was a lot going on that day. She walked me through all the options and I ended up deciding to get it out of my life. There was an additional charge for removing the moldy furniture, but the estimate actually came in lower than we had expected because we downsized so much that it ended up being the same price. All the items were perfect when we unpacked and nothing was broken.