Public Storage Reviews

The letter said I had until 11:30am, and she tried her best to delay my pay! I am taking my things out and placing them in another storage where the manager can treat a customer good instead of calling me an irresponsible tenant! I feel that I was treated wrongly and unjustly, but I will do my best to let all not to rent where i rent because the manager rips you off!

We are buying a house soon so I've been constantly monitoring my credit only to find out that Public Storage sent me to collection for $150, because we did not remove the lock! I was shocked, but I do not want to go through hassles and willing to pay off if they can remove the negative from the credit report, which they refused. The lady I talked to was very tough and refused to remove the item from my credit report even when I offered to pay for the $150 I did not use. I feel being screwed and am very upset. Now I have to pay for some agency, $100/month, to help fix my credit and I'm not sure if it will work or not. I'm not sure if there's anything I can do. If there is, please let me know.

I am livid as I paid thousands to store my stuff that has sentimental value and practically everything I owned. I am at this point distraught with every PS commercial, storage wars, etc. If I have to go in my garage, I think of the items I lost all the time. I would like a class action law suit or an attorney to help me with this as it's robbery and theft. Please anyone or anybody that this has happened to, let me know and contact me or if you have any referrals for an attorney that will handle the case and a lawsuit. Thank you in advance.

Last year I had a major cancer surgery and was out on FMLA leave, then returned to work part-time while still in recovery. When I was released and ready to return to work on a full time basis again, to my surprise, I was fired! I am now being denied my unemployment benefits. The company stated that I engaged in inappropriate conduct.

The company released me on Dec. 19, 2011 and the policy as a resident manager is 3 days to vacate the apartment where I lived. They said that since it was the "Holidays" they would agree to give me till the end of the year. Wow! Weren't they kind?

The "said" inappropriate behavior was due to a $1 move in promotion given to a customer. Customer "A" sold her company. Company "B" did an online reservation to rent the unit that contained the goods bought. My District Manager said I should not have given the promotion and did a name change instead.

Company "B" got the current rate of $119.00 per month

As good customer service and the Public Storage "We Care" program, I felt it was the best decision to give the new customer the move in promotion.

I would advise any employee (especially on-site managers) to leave this company as soon as possible. Public Storage does not care about their employees in any way, shape or form. They are all about the "Almighty Dollar" for the company.

My grandmother had rented out a storage unit at your Davie location, in which, the general manager's name is Eduardo **. From what we understand, he is a Hispanic man, with a very short fuse, and an extremely hot temper, which we have been trying over the past few weeks to ignore, but this man has been so rude and disrespectful, not only to us, but to other customers as well, from what we heard today. Eduardo continues to leave the property throughout the day, to go take care of his personal business, or whatever he is involved in, and continues to lock us and other customers out of the storage, while we have to sit and wait for him to return for everyone to get into their storage units, and which, we, as customers are fed up with this unprofessional behavior.

On Friday, January 13, 2012, at around 4:00 to 5:00, we, as well as about 20 other customers, had to sit outside, and wait for nearly an hour for him to return from whatever he was doing, and this happens 3 to 4 times a week, since we have been there, but on that day, I had never seen that parking lot so full of cars. It was as if there was some kind of function taking place in that parking lot. There was no function. It was about 25 furious customers, extremely angry, and impatiently waiting to get intro their storage units, because this man continues to take off, and lock everyone out of the building every week. I ask that you review your video tapes of the parking lot on Friday, January 13, 2012, at around 4:00 to 4:30-ish, and look at these people in that parking lot upset, and having to sit there and wait for him to come back, and let us in. When you review the tapes, if your cameras record, you will see that parking lot full like I have never seen it before, and we, as customers, have had enough of this man and his unprofessional behavior!

I am informing you that I am moving out today, never planning to do business with Public Storage again, and I want to inform you that when I told the woman who was working there today this, she said to me, "do you know that 4 other customers are also moving out over this? That makes you the 5th". 4 other customers moved out today, over this man and his behavior. You had 5 customers move out today, over the rude and disrespectful treatment to us as customers of your business, over this man. We have heard him curse at customers, and throw things in the office when he gets mad. We have smelled Marijuana on him when he comes back from his trips. Marijuana? Are you serious? And this is the man you have in charge of your store? Yes, marijuana on him, then he quickly goes to the bathroom to wash his hands to hide the smell, as if we don't smell it.

We're not stupid, we know what marijuana smells like, but what took the cake is when I was getting a cart on Saturday, and I complained to him that there were no more carts, because one family is using all 4. He got extremely upset, and got rude with me, and I walked out to wait for the carts a ** gentleman that was standing there came outside, and said to me, "do you know he just called you a **?" The gentleman said, when I walked out, he said "yeah, get the ** out of here, **." This was around 4:00 Saturday, there was a ** man standing there in a grey dress shirt, review your tapes, and see it for yourself. I have never in my life felt so degraded as a woman by someone who would speak that way about me, after we are giving them our hard earned money to store our belongings. This man called me a ** in front of another customer? This is the kind of thug you have managing your store? A man who locks out his customers and goes on 3 to 4 lunches when ever he feels like it and comes back smelling like pot? Are you serious?

My in-laws were renting that storage, and I am letting you know we will never use your company again, because of the treatment of this man. The woman we spoke with, Precious, I believe, is a ** woman who works there only on the weekends. She said she told the management she only wants to work there when he's not there! Even his co-workers do not want to work on the same shift with him. He's cursing customers out, and from what we heard ,there is never anything done about it. Well you review your tapes of your Davie store on that day, and you will see it for yourself. 20 to 30 cars in that parking lot, a bunch of angry customers waiting to get in, because he always does this, but to call me a ** is the one that did it for us. We will never use your company again ever, after the treatment we have received from Eduardo ** over the past several weeks!

I want you to also know, that I am contacting the Better Business Bureau, and Fox News over this, and my attorney, and also contacting the corporate headquarters over this matter. Since you will continue to ignore our complaints as customers, we are going to also inform the public about this treatment at that location. Please expect a call from my attorney.

I had contacted their area manager, Chris ** many times via emails and phone messages to try to resolve these petty nuisances but I was told I have to pay the two ridiculous late fees of over $160, for a technical issue. All these contacts were done through the courtesy of the PS location manager, Al and never once I have heard from the former, except for his automated mails asking me to pay the two disputed late fees.

Meanwhile, they had replaced the locks preventing access to the storage unit. Any typical landlords would have been more intelligent not locking good tenants out of the apartments for a month of late rent, let alone the 'minor' disputed late fees.

I have read several complaints here, including one from the lawyer whom I will be very happy to provide more additional info. I have also filed a small claims case against them amounts to 1-year refund in full for the duration of the lock change which prevents my access.

I am a consumer protection lawyer and have begun a class action suit against Public Storage for its unfair and deceptive practice. Please contact me if you have had a similar experience with this company and are interested in also filing a claim.

I was an accomplished manager, loved by upper management and by my customers. I was all for the customer service but it also got me in trouble. I tried to help our customers, giving away pallets and plastic and refusing to rent units that we knew were damaged. The upper management forced employees to rent damaged spaces, knowing full well that the tenants’ belongings would be water logged and moldy by the time they returned. The company only cares about meeting goals, sell 100% locks every month, sell 95% insurance (that doesn't really even cover anything), keep stores at 94% occupied.

Otherwise, your job is at stake and you don't make a quarterly bonus. Just for the record, the base pay for the employees is right around minimum wage and only about 20% of the managers will make a decent bonus each quarter. These employees are so poor. They qualify for government benefits like food stamps! The upper management doesn't waive fees, doesn't hold units out of auction, and doesn't get repairs done to facilities. And that is so they can get their six figure salaries!

Drive by any facility after dark and most will only have a few, if any, lights working on the property. Most will have security cameras visible but you won't see a monitor or equipment to record because they aren't even functional. Check with your local police departments and they will be able to tell you how many times a property has been broken into, usually using the same holes in the same fences year after year. Even I fell victim as a tenant when I had bugs infesting my own personal belongings. Read the fine print in the insurance. It has more loopholes than Swiss cheese. For the record, if you live in the state of Illinois, all homeowner’s and renter’s policies are required to cover storage offsite minimum of 10% of the policy!

I have called and left a message for John ** every day, but I still have not heard from him.

Online account summary showed a payment but balance has never been adjusted and the payment has been dropped. I never had a returned payment in years, for anything. With Public Storage, I had two on two different cards.

Obviously, I will never use Public Storage again because it is a swindle. They are a bad company to do business with!

When I contacted my representative at my bank, she said that she was unable to give my personal information to him nor any bank information. However, he would like to talk to her or our department that handles the electronic payments he was welcomed to it. I called Chris ** back and he refused to call my bank and speak to my account rep, refusing to resolve the matter timely and efficiently. I have paid on time, with good intentions. However, he failed to see this and argued that they have reversed late fees multiple times in the past. This is not a late fee but a $25 fee assessed for NSF, which again should not be applied to my account which had money in it. It's a big headache. I would advise anybody who is thinking of doing business with Public Storage to think twice about this!

When I returned to retrieve my things last 10/1/11, my furniture was covered in mold and roaches scurried. As a master builder, I noticed the facility had not been maintained and after further inspection I have my suspicion it was not built to code. If the unit had been built properly there would not have been moisture coming through the concrete, through the block wall and water would not come under the sill at the door just from a drizzle. Their own door frame was rotting from moisture.

My homeowner’s insurance, Allstate, stopped covering mold while I had my things in storage. Allstate will also be cancelled after having them for 30 years! Public Storage should be responsible since they did not maintain their facility. They have offered me $1,500.00 which admits guilt. Of course they are guilty, but that does not come close to the cost of replacing my furniture, washer and dryer and belongings. I have notified my friends at the local news station and I am writing posts like this. I have written on Facebook. Next, I will have my friends at the local newspaper write an article as I am getting exhausted. Hopefully they will be professional.

As of yesterday, the Public Storage facility manager finally acknowledged the fee waiver, but said there's a new late fee due for October. I called the call center again. But this time, I was told that the 'two fee waivers a year' was misinformation. Now, Public Storage is saying it's one waiver every six months, despite the fact that I relied on the misinformation. Oh, and on a previous call, the Public Storage call center rep said that no supervisors were available for me to escalate my problem, then hung up on me. It's a good thing that I recorded all my calls to Public Storage.

I had informed the property manager that I was to vacate my unit on the 15th of the month due to the fact that my apartment would be ready on that date. She informed me that if I vacated on the 6th, the fee would be prorated at a rate of $18 but if I vacated a mere 10 days later, it would be a difference of $80 plus a late fee, which, to me, is totally unfair!

When we as consumers rent an apartment, the apartment complex doesn't charge us for a full month's rent, they prorate it from the day of possession. So basically, Public Storage is making double off of their storage unit because they are charging the current renter full month's rent if departing after the 6th of the month and charging the new renter a full month's rent whenever they take possession if the unit doesn't have a current special being offered!

This company is not consumer friendly at all and very money hungry in this poor economy! Beware of Public Storage and may God bless you at this time of need for one another!

On or around 7\28\11 I received a check from Public Storage for $300 with a receipt for "tenant refund". Thinking it was a check for over-billing or just a customer refund I deposited the check into my account.

On 9\27\11 I received a phone call from a collection agency stating that my account from Public Storage is in collections for $300. I never received a letter from Public Storage in the months leading up to this that my account wasn’t current, and having been told since my final payment that my account was current, I went on assuming it was. I tried to call Public Storage and they basically told me that it was an error on their part and that I owe the $300 again.

Now I have a blemish on my credit report for their bookkeeping error. I don’t feel that I am responsible to pay for an account I closed out in June 2011. Would small claims court be an option for me here? I have the receipt in which they sent me $300 and it says tenant refund.

We then inquired about a larger space and we did get a larger space, moved our belongings, all was fine when we moved our belongings. Sometime during this year, the units became infested with rats and they got into our unit and destroyed our furniture, hoses, and some boxes of other items we had in storage. We were never contacted to be made aware of this problem so we could have moved our belongings out of the unit to a new lot or took some type of precautions to protect our belongings. They continued to accept payments and choose not to say anything. Now they are stating, "This is not our problem".

When I went there, I found that they had drilled out my lock and locked it with their own padlock.

My contract with them had never been updated to give them permission to remove my lock. They just shrugged and said, 'We did it anyway.'

I paid the past due amounts, then they insisted I buy one of their locks, even after I told them I had brought a new lock of my own. The new lock I brought was an 'approved' cylinder type, but they kept insisting I buy theirs.

Finally, I asked them to show me a contract that I had signed which required me to purchase a lock from them. After that, they relented and allowed me to install my own lock.

First, they give a discount to newcomers, but no discount to other long-term tenants. They then, from time to time, modify the existing lease to raise fees, which causes a hardship for many and thus forcing an auction on the units.

Recently, they sent me two notices that my late fee would be raised to a certain amount. I paid the late fee, but then without notice, they decided it was to be more. They are never wrong. They merely sent me a letter basically "rearranging the facts" and trying to justify their mistake when I caught it. Public Storage is not consumer-friendly. If you try to pay online, beware. They would have it set up basically to cause you to pay a late fee by not being accurate, or your payment not going thru. It is done to cause a late fee for them to grab. Beware of their many tricks.

I, of course, knew that the rent for June was due but at the time this payment was credited, June rent was not late. They claimed they made attempts to contact me by phone but my voice mail was full. This was the case due to the fact that I was out of town on a family emergency. I received a check from the company postmarked July 7. Due to the fact that the company has increased my rent three times within the past year, I thought this was a refund of overcharges that I had been complaining about.

I am disabled and live on a fixed income. I went online to pay the bill and discovered that my unit had been vacated by lien sale. I was never notified by mail or even certified mail that my unit would be sold. My entire life and many personal documents were in that storage. Things that are not replaceable. I need to know if I have any recourse at all against this company.

monthly fee incorrect for 7/11 payment went to property 2 asked to have it corrected .

asked what move out police is was told pay month fee and move out . WAS NOT OFFERED A PRORATED FEE FOR A MONTH TO MONTH CONTRACT.CALLED PS CUSTOMER SVC ASKED HOW TO GE FEE PRORATED was told unable to do and very difficult.

moved out on 7/16/2011 asked mgr hgow i was going to be reiembursed for the damaged cut off padlock since cylinder lock was of no use except at PS he stated did not have authorization to reimburse for lock. i am now holding a worthless cylinder lock and am being scamed out of 16day rent that can, could, should be prorated they are immediately able to re rent my unit and i am out $$$$$$$ their $1.00 1st month may be great but in the end it may cost you huge losses. be ware of PUBLIC STORAGE

Further investigation revealed that in mid March there had been an auction of all the items in my unit! The auction occurred a few days before the invoice was dated. I RECEIVED NO NOTICE OF THIS AUCTION. No emails, certified mail or phone calls; on my account it was noted that certified mail was sent to notify me of the lien on my unit, yet I never received anything from Public Storage. The auction made a miniscule $200 from a 15x20 unit filled with my entire life. Things like brand new living room set, computer, vintage kitchen dinette, appliances, 3 vintage cameras, hundreds of books, clothing, shoes and purses, artwork, movies, and other various home decor. Not to mention years of my artwork, thousands of film negatives from my photography, 2 sewing machines, family photos, etc..

I lost nearly everything from the past 28 years of life; today I came across the March invoice and realized it was dated days after the auction took place and decided to finally take action. Like previously mentioned the invoice was still billing me for the full amount due with no indication of the auction and my unit being vacated. Public Storage has offered me no information about who or where my stuff has gone. I want some restitution for the thousands of dollars in belongings I had taken from me.

They received letter may 6th 2011, nevertheless I have not heard from anyone after all these years. I told them I would pay a fair fee but no word from them. I was paid there up to May 1st and paid again in Rochester May 1st or second and denied one month free rent promised on internet. So I paid $100 dollars since they have not responded even with my phone number. I must ask you for help. I have too many belongings to just disregard and sent them key to my locker.Thank you for any assistance you can extend in helping me resolve this matter.

The insurance company denied the claim in 4 hours, after the claim was submitted because the lock was still on the door. The door visibly shows damage and the drywall inside of the unit have been tampered. This type of burglary/theft has happened to several tenants dealing with PS. They still have not repaired the door or wall in the unit. The property manager didn't care to help.

On March 9, 2011 I called Public Storage to find out my balance and how to pay online I spoke to Hucal ** and he advised me how to pay. He was rude on the phone stating that it was due that day.

On March 11, 2011 I stared receiving text messages from Hucal's cell phone to mine with harassing statements. In the text messages he sends, he uses foul language and threatens my belongings that are stowed in Public Storage. He also requests payment through text using fowl language. Hucal also threatened my account at Public Storage.

On March 14, 2011 5:50pm, I called the corporate number for Public Storage, 1-866-719-9107. Tiffany, a customer service rep in the corporate call center was whom I spoke to the first time I called. When Tiffany answered the phone, I requested to speak to a manager right away. She asked me the problem. I explained and she said that there are no managers in the call center and that I would have to call the District manager or Regional Manager. I asked Tiffany to connect me to a manager. Tiffany was very rude and hung up on me when I was persistent asking for a manager.

I called Public Storage corporate number back again o speak to someone else. From the lady that got on the phone, I asked for the District Manager and Regional Managers phone number. This lady gave me the wrong numbers. She gave me the number to Kenneth ****, ***. This is not Kenneth's number. I left a message on the voice mail anyway. I still have not received a call back. I have not paid the bill that was due on March 09, 2011 because I do not feel safe, and I do not think my belongings that are stored in Public Storage @ 14950 Bowie Road, Laurel MD 20707 are safe either.

Well, Public Storage sold all of my things on February 8, 2011 without my knowledge. I have not received any other mail from them since I received the post card, and I was told today that I would be receiving a letter letting me know that my things were sold. I was told that an ad was placed in the Daily Commerce Newspaper regarding the sale, but, was not told the date of the ad. How can all of my furniture, clothing and other items be sold on the same day that a post card dated that day was sent to me telling me to make my check good? This does not make any sense to me at all.

Everything that I owned was in that storage space, along with all my important papers. I lost my home in 2008 due to foreclosure, and I stored everything in this storage space. I have paid over $8,500.00 to date for that storage space, and they just sold it, without notifying me. Something is not right with this. I am devastated.

My other unit, (I had 4 units) another close call. That location worked with me. Had me signed a release form, and agreed to move out at the end of month by closing time. Had to pay balance in full. Anything left after closing, it became their property. I managed that. Did not lose any of my possessions. That location also was understanding and worked with me.

My remaining 3 units. Allow me to share: All with same company, PStorage. The past 2 years has been most challenging. Had to come to rescue for my family members in a different state. Long story short, my brother was found in Wisconsin with a Stroke. My other brother had major legal issues that I had to incur for Legal counsel. My son's best friend was undergoing major legal drama where if his mother had not called upon my assistance, the results would have been devastating. I assisted each circumstance. It cost me a bundle, but I assisted. Had to take care of my mom, who was diagnosed with Cancer.

Through the financial and holistic support of assisting her and other outside obligations, my funds were reduced to beyond bare minimum. I found myself in a different state of reality: I've become the people I've assisted. Trying to maintain my storage units became a major threat of inevitable loss. My mother succumb to her final breath January 1, 2010. My world was at a standstill. My Storage Unit was scheduled for auction on January 7th. I am now in a state of putting together money to bury my mom and handle funeral arrangement. I tried to explained to the Manager there, they did not care. They sold my storage unit.

I was Num. But, from that period, life was not the same. I had 2 storage units remaining. Helping out one individual who came into my life 2 years prior resulted in a huge hiccup in my personal savings. My income is based on a commission structure. If I don't close, I don't get paid. So, my income was reduced to bare minimum where my monthly obligations could no longer be met. I lost my Home. It was only myself and my 2 dogs.

My son welcome me to his home, but he would not received my pets. (Wow) I told my pets, if you are homeless, so am I. The strain of being homeless, I don't even want to share that journey with you. No time to mourn my mother's death, or the fact that they put my twin brother in a nursing home, and I made a promised to my mother on the phone while she laid in her death bed in Chicago, that I would take care of the family.

One hour later, she passed away. I had a dream about her 3 days later, and when I asked her was she okay, she turn over in her coffin and said she was cold, but she looked at me and said, but things are not OK. Then she closed her eyes. I asked her what did she meant by that, but she laid silent. Little did I know, she was giving me a warning.

Because life has been! But, my journey was a difficult one. After losing my home, and moving my entire household into my storage unit, 2 months later, I lost my Dog where I had to put her down because of a disease that affects older animals. I had her since she was pup. That was a very emotional day at the vet office. It took me over 2 hours to finally let her go. I came there with 2 dogs and left with 1.

Getting off track here, my storage unit was up for auction in September. My bill was $900.00, I told them I only had $500 and if they would accept that, give me a week to raise the difference. They said no. Had to have the total amount. The auction was scheduled for September 6th. I told her that was a Holiday. Then she called me back and said, they're going to have it on the 7th. I told her she would have to put that in writing, but she said no.

I asked to speak with the DM, they denied me that right. They sold my things on the 7th. They sold my history. My complete Household and 25 years of Hollywood Collectibles, Mannequins and Memorabillia. Including my leash from my beloved Dog. All of my pictures, my History of 25 years of collectibles. It is not about money. There were sentimental items that can never be replaced.

When I asked what did it sell for and will my pictures and personal items be returned, they said I had to go to the nearest storage unit to get that information in person. PStorage stole my possessions. I am going to have pursue that one. But, I have 1 unit remaining.

Almost lost that one last month. But the employee at this unit was most gracious. She gave me the contact # to the DM. I spoke with him, explained that I am still incurring a hardship, he understood, allowed me to sign a Release form with conditions: I paid $300 now, and pay the balance in 2 weeks, otherwise I lose all rights. I agreed to the terms, paid the $300, and was able to pay the balance on the due date. I saved that unit.

I am grateful for their kindness and understanding. So, I do not understand why the other 2 units did not offer the same. However, it hurts my heart to think what I've lost. And then the employee had the audacity to call me and speak, I know you have another unit at our other facility that is up for auction. I told her that was not her concern and she should not be concern with my other storage unit. Then she called me in November and said that my pictures were returned but I had to pick it up immediately otherwise they would disposed of it. She is a witch.

And when time allows, I am going after her Legally. I think I have a case with that unit, as well as my unit that was lost in January, as I understand in the Spring, they put the cancelled all auctions for 3 months due to some form of a loophole in the contract and a legal dispute. So, my despair is almost over and I will have my life back, but to those of you who actually make a living off of other peoples Hardships, just think about what you are doing. You have no idea the history of those possessions. All you see is an opportunity to capitalized off of people's possessions and many of the storage units out there, it is also inside assistance.

I look forward to pioneering a law against this type of travesty for the sake of making a buck. In one the previous post, you speak, hard work no. You did not take the time to accumulate these possessions. You merely check the auction date and drove down to make a bid. Then you sell possession that do not belong to you. You want the truth, "You are thieves! Based on this experience, it appears that each storage unit has their own policy. I will pursue them. For what they have taken from me, does not have a price. The employee their by the name of Trina would not allow me to speak to the manager regarding my personal paperwork that was returned. She as an employee had no right to disposed of my personal paperwork. At my other unit where my things were lost, they said they retain personal there for 7 years. Trina says 30 days. Yet, when my things were sold on the 7th, I called them on the 8th and the 10th, and they said no one returned my things.

She then calls me a week before Thanksgiving and says I have to pick them up. I told her I could not get there that week and would be there in 2 weeks, she stated, we're not going to hold them that long. Public Storage - this policy they have of selling off peoples possessions, needs to change. I've loss 2 units with them. The one in January, something had to take place the months thereafter, as they put a stop to all auctions for 3 months because of some legalities.

My research is now beginning. I am not dismissing this. I look forward to a Legal Process with you and the Employee and Manager of that Location. You were wrong! What I don't understand, you can have a public auction and sell to a stranger at a price as low as $5.00, yet you are not willing to work with the tenants there, and allow a structured payment plan. And, if they pay only $5.00, you still have the audacity to send a bill for the balance still due. Thieves. This has to stopped. I can only speak for myself, as I've experienced 2 storage losses with Public Storage. But what about many others. I see the complaints. Absolutely devastating.

On the 13th the swing people came and removed the item and I took the lock leaving the storage unit empty. Again at the office I asked if Brian was there...he wasn't. Again I told Michelle to pass on the apology. A week later someone called from Bethpage and said I had to pay the rest of the month. I called back and spoke to Michelle who right away remembered me and wondered why I was not taken out of the system. She said she would speak to her boss and have it corrected.

4 weeks later on Nov 1, I got a letter from a Collection Agency looking for the 2nd half of Sept rent. It is difficult to get anyone other than the automated prompts but got there collection department. On Nov 8, 2010, I left a detailed message with Margaret and have not got any call back. I left a message today Nov 15, 2010 with Phillis the other collection person. The outside agency was also called and they received no update and the guy there said the clock is ticking on getting a hit on my credit. He gave me a number for Nelson the region manager of Bethpage.

I wait to hear from him. I can provide a receipt that Creative Playthings picked up the item at the storage and the workers can sign that the swing was the only thing in there. But why do I need to do this when Michelle the store manger knows I was gone? I am thinking it's a revenge for my rudeness which I did go out of my way to try to correct. Stay away from this place. If you have a problem, you have a better chance of reaching the White House then someone who can help you.

They were so cold and even made harassing phone calls after the fact because they said that I left a piece of furniture behind. And of course my claim was denied because the lock wasn’t broken on my unit. If anyone out there is thinking about using public storage think again because your belongings are at the mercy of the desk clerk.

However, when we got to my unit, it was a public blue storage lock and so I went downstairs and looked for Tiffany who was then walking down the hall doing her audits for the day. I told her that she needs to open it up because we don’t have any key. She had a master key and opened it up for us and what we saw startled and surprised us, my 15 boxes of properties is gone. What’s left was some of my photographs, ripped out box and lots of plastic bags. My unit was literally ransacked! I went down to the office and notified her right away.

My cousins who accompanied me that day even went to the budget rental office there to ask if we can refund the size 16 budget rental truck that we reserved and just paid. I spoke with Heather, a training supervisor manager, and according to Tiffany, because she was the only person that we were forwarded to. I asked for copies of my payment history, any ledger that confirms my storage unit was never on auction and also when was my insurance date covered.

Tiffany and Heather made it clear to me that they won’t be able to provide that info and that I should go online. I did as soon as we arrived home and there was nothing to print but payment history of 2009-2010. There is no option for me to click on insurance docs. We called the police and filed a report. This was done while we were on the storage facility. I need some assistance. I was paying the rent the whole time including late payments for a storage unit that does not have my stuff anymore. I was even told by Heather that I was covered with insurance until 2009 and that she claims that they changed the lock in 2008. I asked for documentation when the locked was changed but refused to give me one. It showed that they were the last person who accessed my unit before my stuff went missing when we went to vacate it on September 23, 2010.

When I spoke with a rep on the phone (Brian), he stated that they leave it up to the buyer to shred all of the documents they come across. I also asked what publication the auction was listed in and he replied that he thinks it was listed in the Bucks County Courier times (which I am researching now). The problem is that that paper is not in the county of my last known address or of the storage facility. Is there any recourse of action for me?

I am involved in a legal case involving the removal of a squatter from my property but all of my legal documents were in the facility as well as all of my clothes and belongings. I have nothing!

I called the regional manager on her work number yesterday afternoon. It's 12:33pm the next day as I write this so no one from public storage even bothered to call me. I just want to know when the elevator will be working so I can get my stuff out of there. I was lucky that I had a cell phone on me. If a 70 or 80-year old person or a pregnant mother had been in there without a cell phone, who knows how long they would've been in there. If there are problems with the elevators then they should put a sign on it or just say so. That kind of situation could put someone's life in danger on a really hot day like that.

I immediately went to the office and asked them what was going on; did they have an infestation problem and what were they going to do about my thing being damaged? The manager brought a can of roach spray to me and said that was all he could do! He said that they were not responsible because even though I did not have roaches or mice, someone else next to my unit could have brought it in with their items and it possibly came over to my unit. He could not do anything about it. He said I needed to pay for new Public Storage boxes if I needed it and he was not allowed to do anything about it.

I went back and forth about this with him and expressed how unfair this was and that my things were damaged. And I explained that I had to drive back to MD the same day and only had my sister to help me move my items that I could salvage. After that, he gave me 10 new boxes. My sister and I had to go through each and every box and throw out what was not salvageable and repack the things that did not have mice droppings. It took us 6 hours. I was devastated! It seems Public Storage was very much aware of this problem within their facility because when I was unpacking, we noticed that there was mice poison packets at the corner of the door of my storage unit which was not there when I initially stored my items the year prior. I have never had mice or rats or roaches ever!

Everything I owned was in this storage unit, and a lot of my items were damaged because of this. He offered to discard the damaged things. I took pictures with my cell phone of the tons and tons of large roaches that were in my storage unit and of the items that were damaged. It was horrific and disgusting! I was just starting my life over and I couldn't afford to get rid of everything and could not afford to replace everything either. I had to throw away half of my life possessions that had sentimental and financial value to me. When I left my belongings at the rented storage unit with Public Storage, my belongings were in pristine condition. When I returned I could not believe my eyes!

I will never, ever store my belongings at Public Storage or any storage facility for that matter for as long as I live. This experience was one of the worst I have ever had. I can't believe such a large, successful company as Public Storage would have facilities as such and do nothing for the customer in such cases. I paid a total of approximately $1,860 for the year to store my items! What a rip off! I lost a lot. I had to drive back to MD the same evening with the salvageable items and never could replace the items that I lost. I contacted the District Manager for this store and to date never received a return phone call, much less an apology letter!

I asked her to remove the insurance which was about the amount the rate went up. She said I had to go to the location to have it taken off. I told her I had asked several times and again I was told it could not be removed, so over two years I have paid approximately $170.00 over 2 years I did not have to pay. She told me she would note on the account that I was told the ins. could be removed. Now I have to make a special trip to have this removed. I also told her under the present economic situation I felt it was unprofessional to raise prices. She again said I was notified. The group is extremely unprofessional and sneaky with their extra fees for processing with the $1 second month. I would not recommend them or use them again they are crooks!

The items taken was big and heavy and they had to have a truck to be able to take this and not be able to carry this out. I asked the employees on a security system, they told me they did not have one on that end of the facility. I questions how can that be, my unit was the most expensive unit to rent monthly and with that I thought it was secured. The amount loss is way over 30,000 dollars and all they told me was I'm sorry. I filed a police report and I even notice my back door unit was tampered with and they didn't notice that when they do their daily security checks at the premises.

I even questioned that there was a time when there front gates were not working and was being repaired. They did not question no one coming in and out of the facility and their response was they don't have time to watch everyone. I am very appalled by the customer service, yet alone the security on the premises. I lost almost everything I owned and with no explanation. The economical damages was the monetary time I spent over 20 years of my hard earned money that is now gone, physical damages are they just trashed all of the other stuff and broke things just because.

I told them that I would vacate and they never called me on 4/15/2010. They called me on 4/19/2010 and told me I owe them $50.00 for four days. The consequence is that I am out of fifty dollars and they didn't extend a customer courtesy to me as a new client. I feel they were already trying to rip me off because they told me if I didn't vacate on 4/15/2010 and stayed until 5/1/2010, I would owe $90.00. Huh? I think they are ripping people off. These prices are quite ridiculous.

The manager of my local Public Storage was powerless to help: Rent increases are doled out by corporate, so she gave me the phone number for the regional office. I left two courteous messages with the district manager over the course of a month. I spoke to her once and she said she'd look in to it. Besides being snappy and vulgar (muttering "oh **" to herself when the computer was slow), she didn't call back, didn't resolve the issue, and didn't remember me. At long last, I got through to the regional manager who offered to reduce the rate to $81, but wouldn't reduce it to $73. Corporate would let her give no more than a 10% reduction. The only way I would have been able to get the advertised price was to move to another unit down the hall. Economic consequences are that I'm paying $100 more per year for my storage unit than a would somebody who walked off the street.

They neglected to notify the people with the affected units. I was not even able to get the manager to call me back, she instead had one of the clerks call me and tell me they could offer to put mattress pads over my things that are already covered in insulation! I think this is absurd especially because they should have done this before the work even started. It seems I have no legal recourse according to my contract but I at least expect the company to help me clean and hopefully salvage my things.

I have never been met with the level of disregard I have been shown by this company. I am going to incur a huge bill to get these items cleaned, not to mention the risk to my health for breathing in old insulation particles. They are unwilling to help me at all other than providing mattress covers after the fact. If I would have known what was going to happen, I would have covered the items myself.

I called the district manager and she assured me that no one else had my key and I was being silly for being extremely upset as no one was stealing my stuff. She also stated that she would credit me $100 for the month of October. I demanded my lock be re-drilled. When I was finally able to get into my unit a week later, to my surprise, all of my stuff had been stolen. I had a very full one bedroom apartment stuffed in a 5 x 10 unit. My unit was on the 3rd floor and all the way in the back.

So I started calling the regional VP., I called the Kathy ** but she was nowhere to be found. I even called the office in Maryland. According to the office in Upper Darby, they left a message September 1, 2009 stating my door had been tampered with. I checked my phone records and voice mails and I did not receive any calls from them on that day. My phone is always on.

So after speaking with the regional VP several times, he said he would look into getting me my $100 credit. So I went back the following week to collect the one bin and box I was left with. I asked the ladies in the office about the cameras and was told that "there are 3 cameras. One facing the ground, one facing the dumpster, and one recording the office." Really? And according to Jim **, someone rammed the gate and that is how they got in. But it is an iron gate and there was no damage to it. However, it had been left open on several occasions I had gone to my unit. I am convinced that it was an inside job and I still did not receive my $100 credit and they stopped returning my calls the moment I terminated my lease.

About a month later I received another phone call from a Collection Agency for the payment. I again contact the local Public Storage office and they told me it would be removed, to ignore it that it would take several weeks to be cleared. I checked my credit report two days ago on the $51.53 is listed as Under Collection and Past Due. I've called Public Storage and left messages without any success. Each time I've called they have admitted to making a mistake but have not cleared the payment. I have a collection on my credit report. I've had to purchase my credit report and waste time dealing with Public Storage.

They then got back to me about 2 weeks later to tell me that I did not have enough evidence and that my claim was denied! Okay, what type of evidence am I supposed to have? Did they think the thieves were going to leave the locks there for them to fingerprint? I personally think it was an inside job; however, I have zero proof. So I dug around on the net a bit and come to find out that this has become quite a habit with Public Storage and that they do not usually honor their insurance policies. I would be very interested in filing a class action suit against them.

So basically, every month, we had to replace a lock for no reason whatsoever. December came around, and we were getting calls from them again. But they had told me a week prior that they had replaced my lock with one of theirs. But this time, they said that my lock had been cut off and they replaced it with one of theirs again and that nothing was missing and everything was still in my storage.

When I came down to the storage to buy another lock. I discovered that there were tons and tons of things in my storage that had been stolen. The office was not helpful at all. They just told me to file a police report with the police. Then I asked about my insurance policy, and then they said it had been terminated. I asked why, and the lady said to me that the system had terminated it for being more than 45 days past due.

On my policy they gave me when I first got the storage, it says if you are 10 days past due, they begin to put a lien on your belongings and at the beginning of the next month, they will have a public auction. So if I was 45 days past due like they say I am, then I would not have my storage at all. They also have cameras around the facility, and they keep track of who comes and goes but were not willing to share the information with the police or my self to make a report. When it says that in order to rent, you must purchase the insurance. But she told me if we had homeowners insurance, then we could get our insurance policy back.

In the past, I have rented a small unit and my parents also rented a small unit. They sent out a letter last year stating that they would be doing some work and if we wanted to cover our things up in the unit to do so as to avoid getting things dirty from the repair work. In the past, I have never had a problem with any type of dust in my unit. I was in my unit around the middle of May 2009 to go through some things that I was to put in a garage sale. After the sale, I put some hanging clothes that did not sell and laid them on top of my couch so they would be ready for another garage sale I was going to put them in around the middle of July, which I never did end up putting them in the sale, because they were all dirty and I wanted to leave everything the same so people could see the damage.

When I went to my unit on July 3rd to get some lawn chairs for the 4th of July parade, I saw the contractors doing some type of work on the unit across from mine. When I opened my unit door, I saw a thick coat of cement dust all over my clothes, furniture, and grandchildren's toys that were in a net type toy box. I took my couch cushion and tapped it and all the dust came flying out. I was very upset, because this were all my belongings and there was cement dust everywhere from the front of the unit to the back where my mattresses were. The hanging clothes that I had just put in my unit a couple of weeks before were covered in cement dust, which just proved that the dust was not just accumulated dust.

The lady in the office was busy so I went home and talked to my mom about it and then called the office and they told me I needed to call Dan **, the District Manager of Public Storage. They gave me his number. I called and left him a message. I went in a couple of days later and took pictures of everything in my unit. Dan called me back about a week later. I asked him why the letter they sent out did not say anything about covering our stuff up like they had done in the past. He told me that he didn't know what the letter said because he didn't write it. Yet it is his name that is signed at the bottom of the letter. Dan told me that it was not Public Storage's responsibility; it was the contractors' and he said he would call the contractor and have him call me.

Greg, the contractor, called me and we set up a time to meet at my unit so he could take a look at it. On July 20th, my mother and I met Greg, the contractor, at the unit. He said he could see the dust and that he could try and clean it up for me. I told him that there was this cement dust in my couch, recliner, mattress, clothes and that wiping them down would not work for me. So he told me to call him when I decided what I would like him to do.

I then called the Attorney General's office and they told me that it sounded like it would be Public Storage not the contractor that would be responsible. I then called Dan from Public Storage back and told him that I spoke with the Attorney General's office and what they told me. He asked me what I would like to fix this problem. I told him what I would like done (estimate attached). I emailed Dan the pictures and the estimate replacement costs for the damages to my unit.

Dan called me back about a week or so later and told me that one of the guys from an office in a different state flew in to look at my unit with Greg, the contractor. Dan said that after they looked at it, they said there was not any abnormal dust in my unit and that they were willing to offer me $200 and 2 free month's of rent. I told him that was not an acceptable offer to me due to the fact that I would have to get a new mattress and my couch and recliner professionally cleaned and some of my clothes dry cleaned, plus all the time it would take me to clean everything up in there. Dan said he would tell them I declined the offer. I also asked him why I was not informed that they would be looking at my unit, because I would have liked to have been there. I also told him that from here on out, I do not want anyone in my unit without calling me first.

On July 29th, Greg, the contractor, called me to tell me that I needed to come to the Public Storage office and get a new key because they needed to cut the lock on my unit to get in there and fill some cracks so they replaced my lock free of charge. I got off the phone with him and thought why didn't they call me and who gave them permission to go in my unit? So I called Greg back and asked him who gave him permission to go in my unit, and he said that Dan ** gave him permission. I then called and left a message for Dan and also emailed him asking him why he gave permission to go into my unit when I told him that I did not want anyone in my unit without calling me first. I never got a response back from him. I went to the office and got my new key and looked at the unit. There was no work done inside my unit so I don't know why they had to cut the lock.

I have attached a copy of the estimated costs to repair and replace my belongings that were in my storage unit. I don't feel that it is an outrageous request considering that all my stuff was covered in cement/paint dust. The contractors sanded the old paint, filled the cracks along the outside of the whole row of storage units and then sanded the cement again that was filled in the cracks and painted. Cement dust is harmful to the lungs when breathed in and it is in my furniture cushions and all over clothes. The pictures don't do this damage justice, because it's hard to see the whole picture of this damage.

I feel that they should have put in the letter like they have in the past about covering belongings in your unit when they are doing work. This is not just regular dust that may have accumulated in my storage unit; the cement/paint dust that is all over my belongings is a direct result of Public Storage's failure to inform their renters of the work that was going to be done. The letter they sent out did not say anything about filling cracks and sanding or to cover my belongings. I did file a complaint with the MN Attorney General's Office and today I just filed a court claim. There is some more to the story, but I think all that I wrote gives you some idea as to how Public Storage deals with customers.

Please help me, they are charging and not providing the necessary documents for the excessive charges like the lien. I will be following up with the attorney general's office as well. I had a truck that I rented for the day, which was $90.00 plus two men to move me which was $150.00. Also, they had removed my lock from the rented space. The lock was $25.00. Altogether I am out of $265.00.

I was connected to a CSR (Tierra/Tiana - I have it written down somewhere) because I needed to change a preexisting reservation. She is the rudest CSR I have ever talked to. She was rude from the time she answered. I asked her a lot of questions, and she seemed very irritated by this. Her attitude was so apparent that I stopped and asked her if there was a problem. The call disconnected at this point. I called back again, and got her again. She was still rude, and in the middle of me talking to her, she blurted out Blah, blah, blah. I was speechless.

She then started talking. I asked her why she said that, and she replied, "I don't know what you're talking about." I asked to speak to her supervisor, and she said her supervisor wasn't available. She kept being rude, got kind of loud with me, talked over me, then disconnected my call. I called corporate and left Debra a message a week ago. She has not returned my call. I am still irate. I have 3 storages that I pay already at PS and I am going to move them, as well as continue to spread the word via the web about this experience until I get a call/resolution.

If you can avoid PS, do. There are other storage companies who would love to have your business. Don't be fooled by the $1/first month scam either. They charge you administrative fees and you have to buy their locks, you can't use your own. Your first month will cost you $50-$60.

I chose Public Storage because I was going overseas to Amman, Jordan to study Arabic. Within the first week I got robbed in Amman, Jordan, and, though I explained this and had a police report, Public Storage would not let me Western Union them the money. And after placing a $100 lien, they sold my storage cube within the month, making a total two months rented.

I was desperate and had a friend back home money order them. They claim they did not receive the money order my friend back home sent in time to stop the sale of my cube, though admit receiving it, and the website led me to believe it had been paid. They claim this was a communication error. I came home to a few pieces of mail, the last one being a notification that my unit was sold. The one before it was a notification that the lock was tampered with or missing. It did not elaborate. There was no notice of intent to sell. They claim this piece of mail was returned to them. The last piece of mail was a check for $135, which was a punch in the gut. This was the one on Ft. Meade road in Laurel.

What makes it worse is that customer service and the manager won't release the name to me of the person they sold it to, even though this person has access to my vital information, and claim they are unable to reach the person. I am devastated and crushed, really. I just got out of the AF and that was all I had. That was the only picture of me with my deceased father. I am afraid of identity theft now because they sold my medical records and personal records. I am worried about the uniforms and military records falling into the hands of terrorists or insurgents in our country.

Now, they have me arrested for trespassing so the police cannot see I was robbed. They called the next day and said I do have the right keys. I went back on June 18th to open the units and more than half of everything was gone (still taped everything that was said). They still wouldn't release info on who was allowed in, since I was the only one allowed in. I finally called Glendale, California to complain, a very nasty guy Mejerdethin **. Now, Jim called me complaining that I'm calling the main office and said no one has ever been in those units. I know how full they were and what's missing. I also have them on tape. I have been bullied, lied to, robbed, harassed and arrested. These people are a nightmare. I cannot sleep. I'm filing a civil suit and disclosure so I can get information. I hope you can help me as well.

I rented space #**. This unit is one of the two that I rented from this location. I am fully aware that storage facilities auction off belongings that are not paid for by the consumer. I am also aware that it is up to the business to notify the consumer before this action is taken by the business. Public Storage did not take the proper steps to notify me of the auction allowing me to respond appropriately as a consumer who desires to keep their things. They had no problem informing me of the auction of my first unit.

On July 2, 2009, I made a payment on my storage unit. The cashier behind the counter said I could pay the remaining balance at a later date. On Sat, July 10, 2009, I received a letter (dated July 6, 2009) stating that my unit was found without a lock. This lock was not removed by me or my husband. On July 13, 2009, I received yet another letter stating my things were auctioned. I do know that the tenant is to be notified of an auction, I was never notified. Not through a phone call, letter or public notification. I was not informed in writing of such an auction.

This business has not had any past problems contacting me via phone. Now their defense is that they've tried to contact me by leaving messages. They do not claim to have spoken with me, only that they've left a message with no return. This seems to be the easiest way to claim they tried to contact me, claiming to have notified me of the auction. Yet, they had no problem informing me through the mail that the lock was "missing" from my unit or the auction had already taken place. The unit contained many personal items, things that cannot be replaced or duplicated.

It seems as if the business took it upon themselves to assume that I no longer wanted my things. Payments owed were not beyond the allowance stated on the contract between the consumer and the business. Their actions were outside of the agreement/contract. This is illegal. They claimed to have posted the auction in the Inner City Express or the Inner City Press. This announcement cannot be found.

I also consulted and paid $300 for Expediant Environmental Solutions to take samples of the mold. The results were heavy Aspergillus species and Penicillium species. They told us that we are not allowed at the unit unless suited up. Public Storage told us in more ways than one that it is tough and I am responsible for removal. How can I go into my unit being a 61-year-old and a husband of 62. I want them to help in someway to remove and clean what I can salvage. I have 40 years of slides, pictures and last words of my Father on film. I have expensive china and silver, couches, tanning bed and anything else that anybody may have in their home. I flew home completely devastated.

The experts told me that I have been paying $200 a month for a climate-controlled facility, indoor one as a matter of fact. They feel that there had to be a leak or they did not keep the climate properly set. Now what? The rent is due on June 1st for a dumpster at this point. A mold company wants $8,000 to put belongings in a pod, take it to some premise to be cleaned, with a family member so they can see what is being done. That is insane. My children live in homes in the New Jersey area.

By this time, an hour had gone by and a crowd had grown in the office. It was the first and everyone wanted to pay their bill. I even tried to help her out and let customers skip me! I ended up leaving my driver's license there and she didn't even bother to call me about it. I had to call her! She took her personal frustrations out on me saying out loud one day, "You look tired." I mean, what type of manager acts like that? They always have bad attitudes and made ignorant remarks every time I come into the actual office. In addition, in the past, when I go to my unit which is on the inside, one of them will always come and close the outside door (so I can't get air inside of the hot building) and walk up and down the hall to watch what I'm doing in my unit.

I have asked for the manager above Nicole but she has refused and I'm just sick of the poor service, minimum wage attitude and other bull. I would not recommend this site to anyone. Nicole said out of her own mouth that in December of 2008, they had 23 break-ins! I'm moving out as soon as I can and will never use this chain of storage units, period!

Moreover, Public Storage officials, to the highest level of its Directors and Officers, as advised by the District Manager, Richard **, affirmatively sought to cover up this water damage scandal. The egregious behavior by Public Storage and its senior Directors and Officers includes: not calling, emailing, or in any way informing its customers with property at the facility of the damage to irreplaceable personal items, in delaying removal of the water due to a never-ending cost cutting mentality and a continuing "cheapness" to remedy this terrible situation, in affirmatively lying to customers about the cause, the cleanup, and the extent of the damages, in causing dangerous carcinogens like mold, mildew, and upon information and belief, ASBESTOS, to be released into the air and on customers' property; and many other terrible corporate misrepresentations and abuses that I will be putting into a Class Action complaint against Public Storage, its Directors and Officers, and its District Level managers.

Finally, also to be included in my Class Action complaint is that Public Storage misrepresents the SIZE/Dimensions of all of its storage units - the units are not 5' by 10', 10' by 10', etc., but much shorter in dimension. Public Storage knows this, yet it affirmatively misrepresents this to customers, thereby committing violations of Securities laws, state unfair business practice laws, and false advertising laws, among other lies the corporation commits daily.

The young man then said if I do not want to pay this required monthly insurance charge, I can go somewhere else. I was not happy, but was not in a position to argue for I had come to Public Storage with a car filled with boxes. I was given no choice, but to pay this required fee if was to be given a rental unit. On this evening, I read my contract and it plainly reads that insurance is the occupant’s sole responsibility. I returned to Public Storage on 1/28/09 with my brother whom I had discussed this matter with. We told Grace, the young man not present, that we had read my contract and that it states that the insurance was my responsibility, and that in this contract, Item # 4, I have the right to waive insurance; and that according to my contract, they are not able to require I purchase this insurance as part of the terms for rental.

I asked her to show me where in the contract it states that it is mandatory in order to rent a unit to pay this $8.00 a month fee for insurance. She stated it was not in the contract but that it came directly from Corporate, and they are trained to require this insurance fee with all new rentals. Grace said that I would need to speak with ** regarding this insurance fee that is charged to ALL new renters. I told her I would go to my car and call the Corporate Office to inform them of this mandatory fee that is AGAINST COMSUMER PROTECTION LAWS. I then left the office and went to my car to call Corporate. I spoke with customer service (the representatives’ names escape me at this time but will call my brother for he will remember and get you her name), and we were on speaker phone with her.

I addressed this mandatory insurance fee that is being charged that is not part of the contract. She put me on hold a number of times as we went back and forth regarding what had occurred over the course of these days. She finally came back and said that I have the right to waive this fee if I were to initial the contact indicating such, but that I would not be reimbursed the $8.00 that had been charged to me; but that there would not be any future insurance charge. I told her I expect my $8.00 to be credited to my MONTHLY RENTAL charge and that they could not keep this money that was illegally charged to me. I told her that she was also missing the point, that this location is not renting unless this mandatory fee is paid, and this is the matter that needs to be resolve.

She then told me to go back to the office so she could speak with Grace. I did, only to find that Grace had locked the office and placed a plastic clock sign on the door that read return time of 4:30pm. It was approximately 3:30pm. Grace knew that I was on the phone with Corporate for I had told her I was going to my car to place this call. I told the customer service representative that I had been locked out of the office. She then put me on hold, came back and said that I would have to speak with **, the Regional Manager. When she said this, I became completely frustrated. She said she would no longer speak with me, and hung up. I am in hopes our call was recorded. This is a matter that MUST be resolved, and I am prepared to proceed with full force.

These are very hard times that our community, family, friends are facing especially when it comes to the loss of homes and the high demand for storage units. I am certain that, as I, hundreds of tenants of this ONE location are being charged this mandatory insurance fee of $8.00. This REQUIRED monthly fee must be addressed and stopped. I will be sending certified letters regarding this illegal practice to Brian J. Fields, Self Storage Sr. Vice President and Chief Legal Officer; **, Self Storage Operations President; and John Reyes, Sr. Vice President and CFO. I will also advise of this complaint I am sending you. I ask that you direct a copy of this complaint to these individuals. I work for a Court Appointed Receivership, and I am educated in the manner that Class Action Suits work. I will be speaking with other tenants at this location and will provide you names and numbers for others that are being REQUIRED to pay this mandatory fee. I will be waiting on your correspondence in regards to this matter.

Consequence: A required $8.00 MONTHLY insurance fee to all new renters of storage units at this location. This may be happening at other Public Storage locations. If you do not pay for this REQUIRED insurance coverage, you are not able to rent a unit. So, let’s look at the big $$$ picture - over 100 UNITS at $8.00 PER MONTH for the REQUIRED INSURANCE PREMIUM in order to rent a unit. No payment for the required insurance, no unit. This must STOP!

When returning to the facility to pick up my things six months later I was horrified at what I found. Mice or Rats had been living in my unit. My sofa is DESTROYED. There is rat feces and urine everywhere. There are holes in the sofa and it is pulled apart at every corner. There are rodent nests in every crack of the cushion. My Boxes were chewed open for RATS to urinate and defacate on my 100$ King Sized sheets and clothing. My photoalbums are chewed to garbage.

The staff in the store was rude and ignorant. Customer service was at the bottom of their list. When asking for a manager, everyone we spoke with replied I am the manager.. Right.. I had to take matters into my own hands and contact the insurance company and the district manager.

The insurance company is reimbursing me 250$ Unbelievable. And now this company is trying to tell me I have to dispose of my things myself, even though THEIR facility has rats. Whats best is when we brought this to their attention, they said We thought we had this under control. Meaning they had this problem and knew about it and neglected to call me. What kind of business is this? I feel like an idiot. PLEASE DO NOT CHOOSE PUBLIC STORAGE.

When I got there the front gate at the property was not working, it appeared to be stuck open and would not close. When I reached the door to get into the storage building, it also was not working correctly as the door would not completely close or lock. Upon arriving at my storage locker I found a lock on there that was not mine. Being after hours I called the 877 number. I was told there was nothing that they could do and I would have to wait until the morning. A few minutes later I realized that the unit next to mine was missing a lock, at that time I walked around and discovered several more units were also missing locks.

Again I called the 877 number to let them know that there were units that did not have locks on them and again, I was told very impolitely there was nothing they could do until the next day. My boyfriend also made a call to inform them that the front gate was not working and was told they were aware, as problem had already been reported earlier and a email had been sent to the manager. I decided to file a police report at that time (case number 08-7066).

When officer H. arrived, he made note of the front gate not working and complex door not properly closing, during his inspection of the units without locks, found numerous that had been cut and thrown back into the units. At that time he could not complete my report as I didn't have access to my unit, and would return the next evening. The next day, Friday the 27Th, I called the office to make sure they were aware of the break-ins and not to touch the locks as the police officers would return to collect them for possible evidence. I was told with an attitude that the employee knew and it was fine. That evening I returned after work at approximately 5 p.m.

The same gentleman I had spoke to on the phone the day before, Yamen, was working at the time. He told me that an employee must have placed the lock on my unit because it had been found without one. When we got to my unit he looked at the lock and asked if I was sure it wasn't mine because it wasn't one of theirs, I told him no, it definitely wasn't mine, I had purchased a round lock from P.S. and the one that was on there was a common masterlock.

At this time he left to make a call to the property manager. When he returned I was again told I would have to wait until the next day to have the lock removed, which was complete crap to me as I felt that the lock had been placed there so whom ever had broken in could return to help themselves later. We walked back to the office, I asked Yamen how often the employees checked on the storage units, he told me once a day. Which makes me wonder seen as how I had been there 15 minutes after the office had closed, how all of the units without locks were not seen earlier in the day. Also while I was in the office I noticed that the video cameras that were outside had been covered up because of the painting.

At this time officer H. and his partner officer P. arrived. While questioning Yamen about the front gate, he falsely stated to the officers that when he left the previous day at 6 p.m. the gates were working at that time, and also that there were no issues with the door that led into the units. While the officers were gathering information from Yamen I decided that I would go to Lowe's to purchase bolt cutters as the police officers would need to get into my unit to indeed see if anything of mine had been stolen to finish my report, not to mention there was no way I was going to leave my unit for one more night with a lock someone else had put on there.

When I returned the officers were collecting all of the cut locks so when they finished they helped me cut the lock on my unit, once opened surprise surprise my car audio equipment that was worth approximately $1300 was gone. I did have some jewelry and a t.v. that were also in the unit, but those were not taken at that time. I finished moving all of my things out at 1:30 A.M. A few weeks later I returned to get a copy of my lease agreement.

When I first rented my unit I went through P.S. for insurance and was covered up to $2000. I was given the number to Willis insurance and filed a new claim on a Thursday in July and was told that I would be called on either Friday or Monday. Three weeks and 3 messages later left with Willis that I would like someone to contact me and no return phone call, I finally get a hold of a representative who informs me that I refused to switch to Willis when they took over as insurance provider for P.S. leaving me uninsured, and that they had mailed me a letter stating this, which of course, I never received. She verified at that time that they had my correct address on file, which they did.

My address on the lease is not current, my bad, I should have updated it. When I asked how I could have refused if I knew nothing about it she told me that letters were sent out and I had refused is all she would tell me; this lady unfortunately was very unpleasant to deal with also. The alternate contact on the lease however is my parent's current info, were never contacted. I do not understand how it is possible that I am required to have insurance, but was allowed to go so long without, unbeknownst to me. I am also aware that the price for insurance did not go up, but stayed the same at $8 when Willis took over and I would think that the new insurance would just be transferred over. In no way did I knowingly want to be uninsured, at any time.

So, I am obviously very frustrated with my experience. I just cannot believe every ones snotty attitudes throughout this whole ordeal, both from P.S. and Willis. I know there are 40 or so others that this also happened to, and I sincerely hope there experience hasn't been as ridiculous as mine. As I stated before, I do have a copy of the lease. I do not think that with these circumstances asking that I be reimbursed is unrealistic and I hope that you agree. What I am asking for is $1300 to replace the car audio equipment that was stolen. I really do not want to go to small claims court, but will if needed. I had approximately $1300 of car audio equipment stolen. I am unsure of the situations of the 40 or so other people.

He continured to argue with me when I asked for the address of the corporate location and the address of the owner or manager. I asked for a refund of the first month fee I had just paid and also for the lock they made me purchase. Then I asked for the documents back which contained my personal information. Wayne told me he could not release the documents because he had to have proof he wasn't trying to steal money from the company. I asked him to black out my personal information, and again he refused. I called the owner of the facility, Dave and he has not returned my call. If I start to receive unsolicited mail, emails and phone calls about moving or anything remotely associated with knowledge that I rented a unit, I will know they released my information. I subsequently rented from U Haul and did not have any of these issues or demands.

The next weekend I went into the office anyway to have them check my records. Again they said everything was okay, but I offered my credit card to them so they could make a copy of it for their records, but they denied my offer. A couple weeks later I received another voicemail, but when I called back they said everything was okay. A few weeks after that I went on vacation and they called again. My family received the message and couldn't get in touch with me, so they went to the office and paid by check to prevent any further problems. Finally, yesterday, November 9, 2006, Victoria called and left another message, except instead of asking me to call back or coming into the office, she only left the phone number for their bill pay phone system. Today, November 10, 2006, I left a complaint with their online Consumer Complaint system and also left a voicemail asking them to call me back.

Several hours lost calling them back and visiting their office, and the time my family spent to visit them and pay, which should not have happened because they have my current card information and I have automatic bill pay, but they can't seem to put it together and pay the bill like they used to.