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Perennial Van Lines Reviews

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About Perennial Van Lines

Perennial Van Lines is a moving company that operates throughout most parts of the United States. The company is a broker, so it arranges your move for you. It facilitates residential moves, corporate moves and vehicle transportation as well as packing, unpacking and storage. Customers can get a free quote either through the website or by phone.

Visit www.perennialvanlines.com
Pros
  • Includes auto transport services
  • Custom crating available
  • Offers packing and storage services
Cons
  • Not available in all states

What is Perennial Van Lines?

Perennial Van Lines is a moving broker that facilitates your move using a personal move coordinator who arranges a carrier for you. Potential customers can get a free quote by calling the company or through its website. Once everything is planned with the moving coordinator, Perennial Van Lines promises a safe and timely delivery of your belongings.

Perennial Van Lines services

Perennial Van Lines offers several moving services, including residential and commercial.

Residential moving
If you’re relocating to a new home, Perennial Van Lines can help. You’re assigned a personal moving coordinator who handles the majority of the planning. The coordinator ensures your belongings are treated with care and the process goes smoothly. They answer your questions and ensure your checklists are completed.
Commercial business moving
Moving a business is challenging, but Perennial Van Lines can help coordinate the process. The company's corporate movers are skilled in packing, loading and unpacking everything from files to furniture. They can disassemble bulky office furniture and carefully handle equipment. The company states that its goal is to get you back in business as soon as possible.
Corporate relocation
Perennial Van Lines handles every step of relocating your employee, from packing their belongings to setting up their new home. This allows your employee to focus on work without the stress of handling a move themselves. Whether it’s a single employee or an entire family relocating, Perennial Van Lines makes the move as quick and painless as possible.
Auto transportation
Perennial Van Lines moves all vehicles. Your personal moving coordinator connects you with the auto transportation service that best suits your needs. The company only works with insured carriers that are properly licensed with the Federal Motor Carrier Safety Administration and the Department of Transportation.
Packing and unpacking
The company arranges for your items to be carefully packed in a way that guarantees their safety.
Storage
Perennial Van Lines offers temporary storage solutions in the event of unforeseen circumstances.
Custom crating
Perennial Van Lines can build customized wooden crates with special padding to move and protect items that are particularly large or fragile.

Perennial Van Lines rates

Perennial Van Lines does not list any rates on the website. Since the cost of moving varies greatly, there’s no way to offer rates without knowing the parameters of the move first. Ultimately, the cost of your move depends on several factors, including:

  • The distance you’re moving
  • The size and weight of the load
  • The time of your move
  • Extra services such as packing

Perennial Van Lines does offer customers a free cost estimate. To calculate the quote, you need to provide the number of rooms, the pickup and drop-off location and as accurate an inventory list as you can provide.

Perennial Van Lines FAQ

Where is Perennial Van Lines available?

Perennial Van Lines covers most U.S. states, but not all. The states not served include:

  • Alaska
  • Idaho
  • Montana
  • Nebraska
  • North Dakota
  • South Dakota

The company only has partial coverage in Nevada and Wyoming.

Is Perennial Van Lines a broker or carrier?

Perennial Van Lines is a federally licensed broker. The website’s disclaimer states the company is not a carrier.

Can Perennial Van Lines move my car?

Perennial Van Lines can help you transport your car to a new area.

How can I get a quote from Perennial Van Lines?

You can request a free quote from Perennial Van Lines either on the company's website or by phone.

Still have questions?

Is Perennial Van Lines legit?

Perennial Van Lines is a legitimate broker to consider if you’re planning a move. It’s important to keep in mind that since the company is not a carrier, your moving day experience may vary based on the movers that Perennial brings in to complete the job — however, the company works with licensed shippers.

You should also source multiple quotes to ensure you’re getting the best deal. If Perennial Van Lines serves your area, it’s worth contacting the company for a free quote.

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Perennial Van Lines Reviews

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    How do I know I can trust these reviews about Perennial Van Lines?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 40
    Profile pic of the author.
    Customer ServiceMoversPunctuality & SpeedStaffHonesty & Transparency

    Reviewed Oct. 3, 2024

    Perennial Van Lines crew are hands down the best movers around! I called them to help with my move with a short notice. But they were able to accommodate my tight schedule. On the date of move, ** and his crew showed up on time and started rig hot away! They were courteous, hard working, attentive and honest, made our moving experience much better than we expected. I would recommend this crew to anyone!

    Thanks for your vote!
    PriceMoversQuote AccuracyRefunds & PayoutsPackingStaff

    Reviewed Aug. 14, 2024

    We are really happy that we decided to relocate long distance using Perennial Van Lines. The competitive and comprehensive quote we were given demonstrated their dedication to offering excellent service at a reasonable cost. Their moving crew was very courteous, professional, and on time. They took great care with our possessions, making sure everything was packed safely for the journey. They paid amazing attention to detail, and the unloading went smoothly. Perennial Van Lines is a dependable option that won't let you down if you're searching for the best movers for a long-distance move.

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    Perennial Van Lines
    Response from Perennial Van Lines

    Thank you for your review, we appreciate your feedback. Achieving superior service and superb residential, commercial and corporate moving experiences to our guests in Delray Beach is our top priority.

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      PriceMoversQuote AccuracyDamageStaffRates

      Reviewed Aug. 6, 2024

      During my long-distance move, Perennial Van Lines delivered outstanding service. There were no additional costs, and the price given was reasonable and clear. Their top moving crew was competent, effective, and careful with everything. My new house was easy to settle into because to the efficient and well-organized unpacking procedure. They simplified and made easy a difficult procedure. Strongly advised for anyone looking for reputable and reasonably priced moving services. I couldn't be happier with my experience!

      Thanks for your vote!
      Perennial Van Lines
      Response from Perennial Van Lines

      Thanks for recommending our office. We strive to be the best moving company in Delray Beach and we're happy you continue to choose us!

      Profile pic of the author.
      Verified purchase
      Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsPackingStaffRatesCommunication

      Reviewed Aug. 2, 2024

      Hi, please avoid using this company if you value your time or money. I was initially so pleased with Connor and his team when they reached out for a quote but they do just that. Help you get a quote that seems like the best deal against competitors but fall through when you really need them. I wish I could have recorded our video call for inventory and general terms because when you get the contract there are so many details that are left out. The only person that was really the most Helpful was the customer service person Lauren but by that time the damage is already done. I understand that the estimate is just that, however our actual total was $4000+ over our initial walkthrough on video call.

      I think what I was most disappointed with was with the lack of communication after you pay your deposit. I texted Connor and called and he sent me to the "dispatch unit" which said they were helping too many customers and sent me to voicemail. You can't even wait to speak with someone. No help at all. He will not text back unless you are asking for another quote such as moving your car.

      Not only that but Please go over your contract thoroughly because what the rep will tell you on the phone to get your business will leave out SO MUCH more vital information. Such as delivery date. They will make it seem like you can get it on the day you request only to find out you have to pay an extra grand for guaranteed delivery 2 days before when Quality control calls. I was told when describing my needs that they are flexible because they have a warehouse or can leave your furniture in the truck to make it by the day you need it. NO mention of guaranteed fee until 2 days before pickup which it's too late to find more help.

      I was also told the TVs could be taken down because we chose a la carte packing where they do some of the packing but when the movers arrive I had to chase Down Perennial Van Lines just to tell me the movers can't because of liability after they told me they could. We did get that fixed after a headache but the there was also a discrepancy with Perennial stating that we don't have to pay for what we don't use in sq footage and the movers telling us to sign that that price is the price because at minimum we Reserved that sq footage. There were so many more issues with communication.

      Please know Perennial Van Lines that this is people's livelihood you are playing with just to make a buck. Just shameful. They basically get the contract and run leaving you either no answers or talking to you in a very condescending way like you have no idea how packing a truck works. Also because they are a broker there are so many communication issues when the actual movers in your area come.

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      Perennial Van Lines
      Response from Perennial Van Lines

      We value and appreciate all feedback as it helps us continue to strive to be the best moving company in Delray Beach. We invite you to call +1 754-610-8228 to discuss your experience further with management.

      PriceMoversQuote AccuracyStaffRates

      Reviewed July 18, 2024

      I had the easiest long-distance move ever thanks to Perennial Van Lines. In addition to being accurately quoted, the pricing was fair. The best movers I've ever used are these ones. My time and effort were much reduced, and the whole procedure was made stress-free, thanks to their unpacking service. Everything went off without a hitch thanks to the team's professionalism, courtesy, and efficiency. Select Perennial Van Lines if you want your move to be hassle-free. They went above and above my expectations, providing excellent service at an affordable cost.

      Thanks for your vote!
      Perennial Van Lines
      Response from Perennial Van Lines

      Thank you for taking the time to share your experience about Perennial Van Lines! Customer satisfaction is our top priority.

      Customer ServiceStaff

      Reviewed July 14, 2024

      Just give them a call 24 hours in advance if you are storing your container at one of the storage facilities and would like access to your items. When you arrive, your container will be prepared for you. Keeping a list of the contents in each container, as well as the numbers of the ones you are renting, is a terrific idea. You will know which container to request when you need stuff immediately. Call their toll-free number if you need to plan, reschedule, or have any queries about your impending delivery; a customer service representative will be pleased to help, just like they did for me.

      Thanks for your vote!
      Perennial Van Lines
      Response from Perennial Van Lines

      We are so grateful for your kind words. We specialize in providing the most comprehensive and practical solutions to individual relocation requests and we're so happy we were able to help you with your move!

      PriceMoversQuote AccuracyStaff

      Reviewed July 7, 2024

      My impression of Perennial Van Lines was really positive. Their estimate was precise, and the cost made sense. My long-distance move went smoothly and without any problems thanks to the greatest movers. They helped me unpack, which saved me a ton of time and work. Perennial Van Lines is the best option if you're searching for movers who are both dependable and effective.

      Thanks for your vote!
      Perennial Van Lines
      Response from Perennial Van Lines

      We are so grateful for your kind words. We specialize in providing the most comprehensive and practical solutions to individual relocation requests and we're so happy we were able to help you with your move!

      Profile pic of the author.
      PriceMoversQuote AccuracyPackingStaffRates

      Reviewed June 29, 2024

      We had an easy long-distance move thanks to Perennial Van Lines. The pricing was quite cheap, and the quote was accurate. Our valuables were handled with care, professionalism, and efficiency by the movers. Everything arrived in wonderful condition, and unpacking was a breeze. We have never worked with better movers than them. I heartily endorse their excellent services!

      Thanks for your vote!
      Perennial Van Lines
      Response from Perennial Van Lines

      Thank you so much for your amazing review! We're so happy that we were able to help you and we thank you for choosing us as your moving company in Delray Beach. If you need anything else in the future, please don't hesitate to contact us!

      Profile pic of the author.
      PriceMoversQuote AccuracyPunctuality & SpeedDamageStaffRates

      Reviewed June 27, 2024

      We had an excellent long-distance move with Perennial Van Lines. The price was reasonable and the initial quote was accurate. The movers completed their task quickly, carefully, and professionally. Unpacking was damage-free and simple. We have never work with better movers than them. I heartily endorse their excellent services!

      Thanks for your vote!
      Perennial Van Lines
      Response from Perennial Van Lines

      Thank you very much for taking the time to leave your feedback! We appreciate your support!

      Profile pic of the author.
      PriceMoversQuote AccuracyPunctuality & SpeedDamageStaffRates

      Reviewed June 27, 2024

      We moved with ease thanks to Perennial Van Lines. The pricing was reasonable and the quote was clear. The movers were careful with our belongings and worked quickly and professionally. Everything came undamaged and unpacking went smoothly. For any long-distance move, they are unquestionably the greatest movers. Outstanding assistance!

      Thanks for your vote!
      Perennial Van Lines
      Response from Perennial Van Lines

      Thank you for the great review! Perennial Van Lines strives to provide the best service and repairs possible. The best compliment we can receive is the referral of your friends and family. Our services include residential moving, commercial moving and corporate moving services. Thank you again.

      PriceMoversQuote AccuracyPunctuality & SpeedDamageStaffTimeliness

      Reviewed June 22, 2024

      The most affordable quote for our cross-state move came from Perennial Van Lines. Without a question, their moving crew was the best we've worked with—they were prompt, polite, and careful unpackers. They made sure everything came on schedule and undamaged. We highly suggest Perennial Van Lines to anyone arranging a long-distance move since they set the bar for professionalism in the moving business.

      Thanks for your vote!
      Perennial Van Lines
      Response from Perennial Van Lines

      Thank you for taking the time to share your experience about Perennial Van Lines! Customer satisfaction is our top priority.

      PriceMoversQuote AccuracyDamageStaffRates

      Reviewed June 22, 2024

      The greatest movers were supplied by Perennial Van Lines for our cross-country move. Their precise estimate and careful unpacking service went above and beyond what we expected. For any long-distance transfer, I heartily endorse their professionalism and pricing.

      Thanks for your vote!
      Perennial Van Lines
      Response from Perennial Van Lines

      We are so grateful for your kind words. We specialize in providing the most comprehensive and practical solutions to individual relocation requests and we're so happy we were able to help you with your move!

      PriceMoversQuote AccuracyPackingStaffRates

      Reviewed June 22, 2024

      For our interstate move, Perennial Van Lines provided an exact quote at a competitive price. Their movers were knowledgeable and effective, making the process easy. The process of unpacking was done expertly and with care. Perennial Van Lines offers affordable and high-quality moving services, making them the idea option for anyone searching for dependable movers for a long-distance move.

      Thanks for your vote!
      Perennial Van Lines
      Response from Perennial Van Lines

      Thank you so much for your amazing review! We're so happy that we were able to help you and we thank you for choosing us as your moving company in Delray Beach. If you need anything else in the future, please don't hesitate to contact us!

      Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffRatesTransparencyHonesty & Transparency

      Reviewed May 17, 2024

      "Our experience with Perennial Van Lines was nothing short of exceptional. From the initial inquiry to the final delivery of our belongings, their service was top-notch. Their price was competitive, and the quote accuracy was impressive; there were no surprises or hidden fees. The movers were punctual, professional, and efficient. They took great care to ensure that our belongings were packed securely and that fragile items were properly protected. We were relieved to find that all of our items arrived at our new home without any damage.

      Customer service was outstanding throughout the entire process. The staff was friendly, responsive, and always willing to go the extra mile to ensure that we were satisfied with the service provided. They kept us informed at every step of the way, providing updates on the progress of our move and addressing any concerns we had promptly. Overall, we were extremely impressed by the level of professionalism and attention to detail displayed by Perennial Van Lines. They made our long-distance move a stress-free experience, and we would highly recommend them to anyone in need of a reliable moving company."

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      PriceMoversPunctuality & Speed

      Reviewed May 12, 2024

      Perennial Van Lines Consumer Storage is the best in moving services. Their movers work fast and are very respectful making your moving process easy peasy lemon squeezy. It was affordable too; no hidden charges at all! When they delivered my things, I found out that their unpacking service was a lifesaver because it saved me so much time and effort. If you would like quality movers who will not charge you an arm or a leg then go for Perennial Van Lines Consumer Storage!

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      Profile pic of the author.
      MoversPackingStaff

      Reviewed April 26, 2024

      We had a wonderful, stress free moving experience. Everyone we talked to and met was very professional and friendly. The truck showed up on time and our belongings were handled with care. I can't recommend this company enough!

      Thanks for your vote!
      Customer ServiceTechPriceQuote AccuracyStaffRates

      Reviewed April 16, 2024

      Perennial Van Lines is a broker, not a direct moving company, so many reviews are based on the moving company and their mistakes rather than the broker. I had no issues personally using this broker. I read the reviews of any company they recommended, the representative was nice over the phone, and I did my homework before finally settling on a company that was in my price range and with whom I could agree.

      Thanks for your vote!
      Perennial Van Lines
      Response from Perennial Van Lines

      Thank you so much for your great review! We're so happy that we were able to help you and we thank you for choosing us as your moving company in Delray Beach, FL. If you need anything else in the future, please don't hesitate to contact us!

      MoversPunctuality & SpeedDamageStaff

      Reviewed Feb. 9, 2024

      Perennial Van Lines provided a smooth and efficient moving experience. The movers were professional, careful, and efficient, and they got me settled into my new home quickly and easily. I would highly recommend them to anyone looking for a stress-free move.

      Thanks for your vote!
      Perennial Van Lines
      Response from Perennial Van Lines

      Thank you so much for your amazing review! We're so happy that we were able to help you and we thank you for choosing us as your moving company in Delray Beach, FL. If you need anything else in the future, please don't hesitate to contact us!

      Verified purchase
      Customer ServiceTechPriceMoversQuote AccuracyDamageOnline & AppMaintenancePackingStaffFollow-ThroughHonesty & Transparency

      Reviewed Nov. 13, 2023

      My name is Desiree. This is the first time I have moved cross country. I am totally blind and a mother of 3 girls. I did not know a lot going in as to what to expect. However, every representative I spoke to I was clear that I did not have anyone on either side to help with moving big items and assembling items. I also said multiple times that I needed a moving company experienced in moving baby grand pianos. I was initially told by the rep on the phone that they had hubs in both places; my pick up location and my delivery. I was not aware that they would choose the 3rd party company that would help me and that I would have no say in which company they chose.

      They assured me that they would be able to give me a pretty accurate estimate based on the items I told them I was bringing. I had to do this over the phone, since the site to fill out my own inventory was not accessible to me using my screen reader. Also, the contracts could not be viewed accessibly until I had signed them and they could send me attachments. I know nothing about cubic feet, so did not realize until moving day that they had grossly under-estimated my move costs. It started at $11,000, then $13,000, then $16,000 and finally $22,000 by the time it was delivered. I offered to face time as well since I wasn’t sure as a blind person that my descriptions of my items were clear enough. They said their software works it out based on the item types you say you have. I had to sign another contract when they were on site for pick up, and I was not able to read myself what I was signing on their tablet.

      I had to sign, I had already sold my house and needed to go through with the move because my buyers were moving in. The window dates for delivery kept changing, the company did not call regularly as promised and if I wanted to know when I had to call. Three times they extended their window and the delivery was over 2 weeks after their initial window. Quite a few of the staff were aggressive, impatient and bullying. The company they hired did not have workers at my destination state, so the driver and the help he had were all contract workers. They had no idea how to reassemble the items that were disassembled when they picked up my items.

      In spite of what the fire department told them, they insisted they could not get their truck near my house, so charged me an extra $2,000 for shuttle. They literally threw everything in, left me, my blind husband, the kids and my 71 year-old mother in chaos. No one knew what went with what. Boxes were dented. My safe was broken, I had taken out my important papers. Furniture was damaged, they left my baby grand piano on its side even though they told me multiple times they move them all of the time as that was my first question. One of them was caught drinking Mike's Hard Lemonade in our driveway. I was missing a box that got delivered to another customer, who was thankfully honest enough to let them know and after 2 months we did get that box. There is a lot more to this, but needless to say I am not happy. We are settling in now, but I have so many regrets about this move, the biggest being my bad choice in moving companies.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Hi Desiree. We are sorry you did not have a pleasant experience with our business. Customer satisfaction is our top priority and if there is anything else we can do, please do not hesitate to let us know.

      Refunds & PayoutsStaff

      Reviewed Sept. 10, 2023

      So you decide your day and where you wanted your pod to be dropped off. That Is the day the pods will show up and will actually leave the house that day too. We did also choose to pay for labour, so we hired Perennial Van Lines to lift our stuff. We were just the two of us, we do not have a lot of family in the area so it was a peace of mind for us, we did not have to worry about actually loading it up. So they were going to come up with the pods in their truck and they were going to load us up and once done they took it away to the U-Haul warehouse and our stuff was going to hang out there for a little bit. The only downfall to this system is about a 14day ship time so just plan accordingly. For us we are travelling for the first two weeks with our job so it did not really make a difference. We were given a drop off date which was a weekend and so I will have Monday off giving us an extra day to unload.

      We lived in a two bedroom apartment and we decided to order 3 pods and we were stuck between 2 and 3 pods and rather to not have enough space we took 3. The benefit of this is if we do not use the third pod and it stays completely empty they will actually refund us that balance for that pod. It is kind of a silver lining that like we do not have to squish everything or throw things away that we need but if we have that extra space that we do not need we will get some money back. You will also want to buy some padlocks because once they close it would not be open until you get to your destination.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Kimberly, We are so grateful for your kind words. We specialize in providing the most comprehensive and practical solutions to individual relocation requests and we're so happy we were able to help you with your move!

      Customer ServiceContract & TermsPriceMoversQuote AccuracyPackingRates

      Reviewed Sept. 9, 2023

      We moved from the east coast to the west coast. We are a family of three with a 2 year old living in a 2 bedroom and a two and a half bathroom townhouse with one car garage and had two cars at the time. We were adamant about moving out cars because the car market was crazy. We got rid of a lot of our stuff and

      Old furniture, supplies that we do not need and anything that we can potentially buy on the other side of the country for a reasonable price. Some of the most important things we moved with us are our bedroom furniture, baby furniture and supplies and gear and both our vehicles.

      We decided to go with a 16 foot shipping container and you can get creative in packing these containers and utilizing all the space that is in there. The good thing about the movers is that they are willing to negotiate and work with you. The earliest they were able to get the container there, was within 10 days, they can hold the container at their facility for some time which you will pay storage and rental fee for depending on whatever period you choose.

      Thanks for your vote!
      Perennial Van Lines
      Response from Perennial Van Lines

      Luffy, Thank you so much for your amazing review! We're so happy that we were able to help you and we thank you for choosing us as your moving company in Delray Beach. If you need anything else in the future, please don't hesitate to contact us!

      Verified purchase
      Customer ServiceContract & TermsTechPriceMoversQuote AccuracyDamagePackingRatesDamage Prevention

      Reviewed Sept. 9, 2023

      TERRIBLE Experience! Wouldn't recommend Perennial Van Lines to anyone. Wish I could give a ZERO or NEGATIVE star! I have relocated multiple times across the country for work and never had a horrible experience as this! Signed a contract with them for a move across the country (2000+ miles) and they hired a moving company, MSN Logistics (Best Quality Movers) for the job. Listing out the issues -

      Inaccurate Upfront Pricing - During the quote, I had sent pictures to Perennial Van Lines for every single item, however during the actual day of packing, MSN Logistics quoted me for an additional 100cc which is a significant amount. What's the point of sending pictures and also keeping buffer space when none of this apply in the real world!

      No Bubble Wraps - I have never heard of a company who says they don't have bubble wraps. I paid upfront (while signing the contract) for bubble wrapping my glass items and MSN Logistics/Best Quality Movers said on the day of loading that they were not told by Perennial Van Lines of the bubble wraps and they do not have the same.

      Extra Charges for Stairs within the apartment - Was told by Perennial Van Lines during contract signing that there are no charges for stairs within the apartment, however Best Quality Movers charged me an additional $150 for 10 stairs within the apartment. They said that they are unaware why Perennial Van Lines quotes clients with incorrect information.

      Storage - Requested storage for my furnishing for 2 months (since long distance move) and was told by Perennial Van Lines during signing of contract that my furnishings would cost me $250 per month for storage (pictures were already sent, so they cannot claim that they were unaware of my items). In reality, MSN Logistics/Best Quality Movers charged me $520 per month. When I called Perennial Van Lines and asked about the same, was told that it depends on how items are being stored. My point is why would you store something in a way that would cost me $520 per month instead of $250 when it was mentioned during the storage discussion!

      Items Damaged & Stolen - Numerous items including expensive rugs, glass table tops, wall pictures etc. are missing. Had a tall corner showcase with glass shelves. The showcase arrived but the glass shelves are missing. What would I do with the showcase without the glass shelves inside!! Furnishings are mostly damaged/torn.

      Post discussion with Perennial Van Lines on this, they sent me a claim form and asked to liaise with the 3rd party directly (MSN Logistics/Best Quality Movers). This is just TERRIBLE! Am at loss of at least $4,000 from the damaged & missing (stolen) items and wouldn't be compensated. Please be BEWARE of this company and TRY AVOID if possible. I really hope Perennial Van Lines' management take these seriously and look into client satisfaction as priority and not hire scammers like MSN Logistics/Best Quality Movers as their partners. WHAT A TERRIBLE EXPERIENCE!!! PLEASE TRY & AVOID!!

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      Perennial Van Lines
      Response from Perennial Van Lines

      Saurav, your feedback is important to us and we would like to apologize that our service did not meet your expectations. We set a high standard for our services and are truly sorry to hear that standard was not met. Please contact us so that we may rectify this situation. (866) 344-4506

      Customer ServicePunctuality & SpeedStaffTimeliness

      Reviewed Sept. 8, 2023

      If you are storing your container at one of the storage centres and would like access to your belongings simply call 24hours in advance. Your container will be ready for you when you arrive. If you are renting multiple containers it is a great idea to keep a list of container numbers along with a list of items that are in each one. When you need items right away you will know which container to ask for. Multiple containers can be delivered on the same day or one at a time. If space is limited and then simply swipe your full container with an empty one that is ready to load. If you need to schedule or reschedule your delivery or have any questions regarding your upcoming delivery call their toll free and a customer service agent will be happy to assist you as they assisted me.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Hi Tayan, Thank you for the great review! Perennial Van Lines strives to provide the best service and repairs possible. The best compliment we can receive is the referral of your friends and family. Our services include residential moving, commercial moving and corporate moving services. Thank you again.

      Packing

      Reviewed Sept. 8, 2023

      The pod lift system is pretty maneuverable and can get into tight spaces, 12 feet of width and 15 feet of height is needed to make a delivery. I checked to make sure there is no obstruction such as low hanging branches, wires or awnings that could be in the way. The area should be clear of ice or snow as well and if possible have your container placed on a paved flat surface, a stable surface free from obstacles such as sprinkler heads and shrubbery is important. To prepare for the container delivery I cleared the place where I liked it to be placed. If the container is placed on parking lot reserve 3 parking spaces next to each other. The container will only take 1 parking space the other spaces on the side are needed to maneuver the container in place.

      Once the container is packed I made sure it was ready to be picked up and the space around the container need to be cleared the same when it was delivered. You do not need to be home when your full container is picked up, but it is important that the container is locked and ready for pickup at 7am. A container that is not locked will not be able to be picked up.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Thanks for recommending our office. We strive to be the best moving company in Delray Beach and we're happy you chose us!

      Customer ServiceTechPunctuality & SpeedStaff

      Reviewed Sept. 7, 2023

      A week before the move I accepted the Contract as my container cannot be delivered without this. This gave me a chance to verify the addresses they will be delivering my container to and from and also confirmed where the container is to be placed on my property. I further confirmed my email, phone number and delivery date. My move was going to be large and so I was glad they could handle just about any size move. If you realize that you need additional containers you can add them at any time. You don't need to be there when the container is delivered but the more information provided the better the order can be fulfilled.

      The night before I selected my delivery date I received an email to let me know on a 3 hour delivery window. It is best to schedule your container delivery date for the day before your plan loading or unloading day that will help ensure you can load on your schedule especially if you have helpers or laborers that will be assisting during the move. If you need assistance with loading services you have an option to choose on the contract that Perennial Van Lines will give you.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Thank you very much for taking the time to leave your feedback, Ian! We appreciate your support of our leading moving company in Delray Beach.

      PackingTimeliness

      Reviewed Sept. 4, 2023

      They dropped off a moving truck or relay queue and they gave me three business days to fill it up. We made sure to put heavy stuff in first then put boxes and other light things all around the heavy stuff and they were sure to tie down the heavy things in the truck, because the items will be moving, if you are not gonna use the entire truck that is awesome because you only pay what you use and when you are done it is time to put up the wooden boards or the bulkhead and if you did not fill up the whole truck, then you will have to put the wooden board wherever you fill it up to. In my case we filled the whole entire truck. That is why the bulkhead is close to the edge. They kept in contact with me the whole time and when you are done and ready to move the truck all you have to do is text them and they will be there the next day. The nice thing about this company is that they will hold your truck until you are ready for them to drop it off at the new place.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Hi Dafni, Thank you for your review, we appreciate your feedback. Achieving superior service and superb residential, commercial and corporate moving experiences to our guests in Florida is our top priority.

      MoversPunctuality & SpeedPacking

      Reviewed Sept. 3, 2023

      I just had a great experience with Perennial Van Lines. I had to reschedule my move date twice, and she was able to accommodate me no problem. The movers actually came 20 minutes early, but I was ready! Two man crew with very limited English, but still easy to communicate what is being moved and where to put stuff. They provide wardrobe boxes for free and wrap everything in cloth or plastic wrap. They will ask and confirm with you what needs to be moved and what's staying put. I only had a small studio apartment to move 5 minutes away from my old place. So it wasn't as difficult a move, but they got the job done in 2 hours on the dot. I just handed over the amount of cash that me and Wendy agreed upon and tipped each mover. Smooth, efficient, easy. Absolutely no complaints. Recommended.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Hello Brandon, thank you for taking the time to share your experience about Perennial Van Lines! Customer satisfaction is our top priority.

      TechPriceMoversDamageMaintenancePacking

      Reviewed Sept. 3, 2023

      I recently moved houses and when I was deciding to move, I was looking for a moving company that was affordable but would still give me good quality services. If I can save my coins I will save my coins. This is not my first rodeo. This is not my first time moving out. The first time I moved, I had a random guy who had a pick up, Just carry my things to and fro and we had to do a few trips as the vehicle space was small. At the end this was tiresome. Also I had to take part in the heavy lifting of things but when I tell you, I did not have to lift a finger this time around with Perennial Van Lines, they did literally everything.

      One question I was asked was, if they come with their own boxes and yes they do that and also they come with blankets that protects the delicate stuff that can easily break like my mirror just to make sure it's not harmed in the process of moving and other things like my couch that was wrapped in a big foil paper that allows it to stay clean. They do unpack everything for you. What I had to do was to sit back and tell them place this here and place this there.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Mary, We are so grateful for your kind words. We specialize in providing the most comprehensive and practical solutions to individual relocation requests and we're so happy we were able to help you with your move!

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      PriceMoversQuote AccuracyPunctuality & SpeedDamageRates

      Reviewed Sept. 2, 2023

      Delight to work with and they made everything easy for us. They were punctual, efficient, and careful with our belongings. The price was also very reasonable. And on top of that - they did everything in record time.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Kevin, Thank you so much for your amazing review! We're so happy that we were able to help you and we thank you for choosing us as your moving company in Delray Beach, FL. If you need anything else in the future, please don't hesitate to contact us!

      Customer ServiceStaff

      Reviewed Aug. 31, 2023

      Just wanted to let you know what a pleasure it was to work with you Mike. You made our jobs easier with your professionalism, great attitude, and technical skills. Our move was a great success. We wouldn’t hesitate to work with you again.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Hi Jason, Thank you for the great review! Perennial Van Lines strives to provide the best service and repairs possible. The best compliment we can receive is the referral of your friends and family. Our services include residential moving, commercial moving and corporate moving services. Thank you again.

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      Customer ServicePriceQuote AccuracyRatesTransparencyTimeliness

      Reviewed Aug. 25, 2023

      Perennial was not the cheapest price but had a fair package. The problem came with booking and follow up. While they couldn't "guarantee" the date of delivery I was very specific about my needs. They claimed to have confirmed with truck that we should be safe based on the booking date. However, they became noncommunicative, said 2-10 day delivery. Emailed back to say I would cancel if they couldn't communicate, within the 72 hours. Finally got return call and said they had another truck but no real time frame on delivery. Would not return deposit. Very very bad transparency, disappointed as I had read good reviews. Stay away unless you have lots of flexibility.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Steve, We take all feedback seriously and we’re truly sorry you did not have a better experience. Please contact us so that we can help rectify the situation at (866) 344-4506.

      Verified purchase
      PriceMoversStaffTransparency

      Reviewed July 22, 2023

      Numerous employees gave me the wrong information. They assured me I would be protected from overcharging and my furniture being held hostage was NON EXISTENT. They went back on their word; the procedures at pickup were totally suspicious. Charged more than what we agreed. Drop off procedures shady and not transparent. More charges at drop off.

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      Perennial Van Lines
      Response from Perennial Van Lines

      D Ladley, We are sorry you did not have a pleasant experience with our business. Customer satisfaction is our top priority and if there is anything else we can do, please do not hesitate to let us know.

      MoversPunctuality & SpeedPackingStaff

      Reviewed Feb. 16, 2023

      On move-out day, A Crew of three guys including the “fragile item” packer (I can’t recall her name), came at the appointed time and packed the moving truck without mishap in a quick and orderly fashion. They were highly experienced and knowledgeable, and a pleasure to work with. On move-in day several states away, The long-distance driver, arrived at the appointed time with two local movers to assist. The unloading of the moving van, and the arranging of heavy furniture was done quickly, with a smile. This, despite the fact that the condo elevator was out-of-service and the guys had to walk everything up to the third floor.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Hi Jordyn, Thank you for your review, we appreciate your feedback. Achieving superior service and superb residential, commercial and corporate moving experiences to our guests in Delray Beach is our top priority.

      MoversQuote AccuracyPackingStaffTimeliness

      Reviewed Feb. 16, 2023

      Right from my initial inquiry I was impressed because the manager, came by himself to assess our home's contents. He came within days to supply us with a moving estimate. When my packing time arrived, I was super delighted and grateful when I learned I could stop by their office/warehouse to pick up gently used boxes for packing use for free (if available). Several times I stopped by to retrieve boxes and packing materials and each time, the office manager, was gracious and accommodating. The friendly warehouse workers would even help me load the boxes into my vehicle, which I really appreciated, too.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Thank you very much for taking the time to leave your feedback! We appreciate your support!

      Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffRates

      Reviewed Feb. 15, 2023

      Perennial Van Lines is a professional company that will broker shippers for you to move your belongings when you move to a new home. Their prices are competitive, and you will get your items in good condition. However, it is important to note that they are brokering the move and hiring another company to do the actual shipping and delivery. So you might be able to save money by going directly to a moving company, since PVL clearly takes their cut. But despite that I found their rate fair and equal to that of other big name moving companies. The reason I'm not giving them a perfect 5 is because it was my understanding that I'd receive my goods on Feb 2, but I didn't actually get them until Feb 13. Clearly that was because the company they hired waited on shipping my items until having many other households in my same area to deliver to.

      When they arrived it was in a huge vehicle that the driver told me was carrying items for 15 households. However, if you do choose PVL, try to get Christina in their customer service dept. She was outstanding about following up with me to ensure that I was being taken care of. And the bottom line is that even though I got my stuff much later than planned, I did get it all, and in good condition.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Hello Alan, thank you for taking the time to share your experience about Perennial Van Lines! Customer satisfaction is our top priority.

      Customer ServiceCoverageMoversQuote AccuracyPackingStaff

      Reviewed Feb. 15, 2023

      Even before the move the communication team was great, from the walkthrough and estimates, to communication, and their patience when we had to reschedule 5 times. On moving day The moving crew were friendly and considerate and not complaining when they had to move our 300 pound treadmill up from the basement then down to the basement. They wrapped each piece of furniture and handled it like it was their own. We moved into a new house without a driveway or sidewalk so the only way in was all mud, they covered our floors with plastic and when they left there wasn't a footprint anywhere.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Thank you very much for taking the time to leave your feedback, Otis! We appreciate your support of our leading moving company in Delray Beach.

      Customer ServiceMoversPunctuality & SpeedPackingStaff

      Reviewed Feb. 12, 2023

      They had a team of 9 people helping my family deal with my Dad's house, for two days. Saying it was not an easy job, is a tremendous understatement... They worked ever so fast. Our situation was not a normal one, and they dealt with it respectfully. My Dad and I are so grateful for help we hired from this company. The owner came and met my family, when he brought his staff lunch. From the first phone interaction, to the final attention to detail, along with being understanding of the whole situation... They truly handled all of it, with care.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Thanks for recommending our office. We strive to be the best moving company in Florida and we're happy you continue to choose us!

      Customer ServicePriceMoversQuote AccuracyPackingStaffTimeliness

      Reviewed Feb. 11, 2023

      I purchased a couple new rocker recliners at a big box store and got them home in a trailer and realized I needed help, I Looked online and found this company. Asked if they could do a small job for us, moving out an old couch and bringing in the new chairs. The front desk called and arranged the move for the next day and gave us a quote. She was great to talk and text with. The guys called on time when they were a 1/2 hour away. They were cheerful, helpful, kind, even vacuumed the floor before bringing in the new chairs. They were so professional and took great care about how they did the work, I never once was concerned about the furniture or my walls.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Ian, We are so grateful for your kind words. We specialize in providing the most comprehensive and practical solutions to individual relocation/moving requests and we're so happy we were able to help you with your move!

      Customer ServiceMoversPackingStaff

      Reviewed Feb. 11, 2023

      A team of two worked so well together. They called an hour before arriving letting me know they were on their way and arrived right on time. They surveyed my contents and planned accordingly. Handled my boxes and furniture with ease. I had my doubts that my home would be loaded in one 16 ft POD. The Team kept assuring me that all would fit perfectly. I was looking at them creating a puzzle and made everything fit perfectly. I asked Tim to save me an area to include last-minute content as my wife is disabled and needed her content until the last minute and he sure did. Even instructed me how to place the items correctly.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Richard, Thank you so much for your amazing review! We're so happy that we were able to help you and we thank you for choosing us as your moving company in Florida. If you need anything else in the future, please don't hesitate to contact us!

      Customer ServiceMoversPackingStaffDamage Prevention

      Reviewed Feb. 10, 2023

      My wife and I have accumulated a lot furniture over the years and just the thought of moving was getting overwhelming. We called this company to help move our large antique clock, They went above and beyond, padding and wrapping our stuff and everything was meticulously carried out of the house, Around tight turns and staircases, Of particular concern was the very large, heavy and fragile Howard Miller clock that my parents gave us for our 1st anniversary that has a lot of curved glass as well as 120 year old Cherry dining table and chairs we inherited. We had 4 crew members total and 2 were crew leaders. They expressed teamwork to ensure I had a smooth move.

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      Perennial Van Lines
      Response from Perennial Van Lines

      Hi Chadwick, Thank you for your review, we appreciate your feedback. Achieving superior service and superb residential, commercial and corporate moving experiences to our guests in Delray Beach is our top priority.

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        Perennial Van Lines Company Information

        Company Name:
        Perennial Van Lines
        Website:
        www.perennialvanlines.com