Perennial Van Lines Reviews

It was just a huge help especially with the large items--including a treadmill, a solid wood desk, and a large stone lawn ornament. They were friendly, on-time, and hustled hard. They wrapped my furniture with blankets and secured the items to the truck sides. I enjoyed chatting with them as well, really nice guys! They got everything moved (furniture, large items, and a few boxes) in just under 4 hours. I do wish I had been told ahead of time that they couldn't move any items with gasoline in them (snowblower), so that I could have emptied the gas tank ahead of time. But they did help lift the snowblower in my personal vehicle and then back out again, and it wasn't an issue at all.

The team was very courteous and patient in moving all of the furniture and appliances from a 3 bedroom house, as well as helping to transport a garage full of a lot of loose articles that needed to be packaged. The garage was somewhat disorganized and they were very patient in explaining how everything could be handled. They brought a set of packing boxes with capacity to hold all of the items, and sealed them with wrapping material. This was very reassuring, as they made sure everything in the garage was safely packed, sealed, and ready to move. At the new house, everything was neatly arranged and they reassembled the furniture and appliances and kept them protected throughout the move.

We had a complicated job, moving all of our furniture from one office into two offices. They worked efficiently, communicated regularly and updated. Even when I was not on site for the move, I still knew what was going on and what the next plan would be. Though a lengthy 4-day move, to be fair we had a big space to clear out and the fellows handled everything with tact and care. This was truly a collaborative effort. Organization was going to be key since I needed each team member to get their belongings, especially when it came to monitors, computers, cables, etc. and they did amazing. Everything was in place and no one had anything misplaced.

From the initial call to get a quote to moving day, The front desk support was super responsive (email + phone) and incredibly helpful in scheduling and providing moving insurance liability documents required by my move out/in buildings. On move in day they arrived 10 minutes early (with notice). They were careful with my pets and helped me make sure they were put away securely before leaving any doors or gates open. They even helped me lift my heavy tortoise and put him back to bask in the sun when they were done, that just melted my heart!

Upon calling several moving companies to get a quote, I was leaning on the movers to advise me with a realistic quote. Months in advance from the actual move, I had to list items in every room, which I did to the best of my knowledge, I was at that time requesting for a full pack out as I was leaving an existing home and doing the whole move by myself along with my 2 kids. I told the rep, that upon all the furniture I could recall at that moment that we also had the contents of all the rooms etc. I asked for them to help advise me of how many boxes per room etc. I was quoted a number and was told to get the rate I had to book that day or within 24 hours. So since it was the best rate I locked it in.

I had to move at a difficult time between Christmas and New Year's where the weather is bad. Within literally a minute of submitting a request for a quote through their website, someone called me and gave me a quick quote. They give you a certain amount of time (7.5 hours I think) but you only pay for the truck fee and what time you use. They showed up promptly, knocked out packing my two bedroom house in and hour and had it all moved and packed into the storage within two hours (please bear in mind I packed everything beforehand, there was no packing boxes or anything like that which is time consuming). They also did a great job fitting it all in my unit which I was nervous about

Bastri and his team were simply amazing! They worked efficiently but carefully to pack our home and did it all with a smile. They were super caring asking us to let them know if we needed help with anything, and they continually checked in with us regarding items to pack/not pack etc. Bastri and his team were super conscientious and went the extra mile to make sure we were kept at ease while they worked. They were also very good with our two Golden Retrievers! This team meticulously covered the floors and door jambs and came prepared to get the job done. Our move was only two hours south, and we had to place our things in storage. And believe me when I say that we are looking forward to seeing Bastri again when he helps us move from storage to our new house! We enthusiastically recommend Bastri and Perennial Van Lines to anyone looking for movers.

The crew was on time, efficient, responsive and communicative. Overall I’m very happy with the service they provided, I’d hire them again and highly recommend that you do too. I’ve hired them to move out from 1 bedroom apartment, they provided boxes, wrapping paper, tape, Nadir and his 3 other coworkers were amazing! Very efficient, arrived on time as scheduled, they carefully wrapped and padded every item. It was a big job! Lots of heavy furniture, lots of steps, 500 lb Safe, 200 lbs Pennies! Always with smiles on faces. Helped us at the new home, placing and unwrapping our belongings. This is the second time we have use interstate relocation and moving company! Incredible both times. No hidden fees either! Love this company!

I recently used Perennial Van Lines to move my belongings between two cities, and I couldn't be happier with the service I received. From the initial quote process to the final delivery, the team at Perennial Van Lines was professional, efficient, and incredibly helpful. The movers were prompt, friendly, and took great care to ensure that all of my belongings were packed and transported safely. They worked quickly and efficiently, and made the moving process as stress-free as possible. I highly recommend Perennial Van Lines to anyone in need of a reliable and affordable moving company. Their attention to detail and customer service is second to none, and I will definitely be using them again in the future. Five stars!

One of the best moving companies out here. I was having trust issues with moving companies after some of my stuff got damaged during moving to my current location, Perennial Van Lines assured me that all my property would reach its destination and boy did they deliver. They also have some of the best customer services when you have any issues or inquiries, and they charge a pretty reasonable price considering the superb services they offer. I would definitely recommend it to everyone I know.

The communication was great. These guys are the absolute best and at very competitive prices too! They followed through on every promise and even went beyond. They took great care with our belongings. I highly recommend them!

It was seamless. They were professional, courteous and efficient. I liked that they padded my furniture with blankets then used shrink wrap. My furniture was not scratched and handled with care. There were no hidden fees. They were upfront about their prices.

The staff was excellent, answered all of my questions quickly and patiently. Service was exceptional. Would definitely recommend Perennial Van Lines to anyone looking for a very professional moving experience.

They quoted me an unbeatable price! They took good care of my items as if they were their own. They had it wrapped up and inside the truck before I even noticed it was gone. David this eloquent and professional guy was efficient and careful with my valuables.

This moving broker assigned me, with less than 48h to my moving date, to a moving carrier with an average 1.5/5 star rating and hundreds of 1 star reviews, a company I would not trust with my belongings. Their agreement takes your deposit after 72h, when they won't tell you about the carrier until just a few days before the move itself, which I feel is an unfair practice.

We used Perennial Van Lines to move two US cities and could not have been happier with the experience. The whole process was smooth and stress-free, thanks to the great team at Perennial. They were professional, efficient, and very accommodating. We would definitely use them again and highly recommend them to anyone looking for a top-notch moving company.

They were extremely quick, early and were professional. Nothing was damaged. They organized everything. Best of all they stuck to the timeline and price in the original quote. Will be using them in the future!

We had never moved out of California and were planning our first cross country move. During this process, I discovered that most moving companies are not truthful about who you'll be dealing with. They try to convince you that they have been in business many years and that basically, you'll be dealing with them from start to finish. This was the case with Perennial, and although 2 other companies told me that Perennial was just a broker, I believed that they would be handling our move, start to finish. The salesperson was very convincing. Turns out that Perennial is a broker and they collect their fee and the initial moving costs, then they're done. You're then handed off to another company that will actually pack and move you, if you opt for packing.

They handle your belongings with such care, dismantle furniture quickly and efficiently and wrap everything up safely. It felt great to trust that my items would all be cared for. Also can't beat the price by comparison!

These guys gave me the best price. They worked very quickly and efficiently. They carefully and meticulously packed and wrapped all delicate items and furniture as if it was their own. I highly recommend them.

I use this company to move long distance from the Alabama coast to the California coast. Overall they did a great job and were observant of all of my needs and took care of the few issues that I had that came up. I would definitely use them again.

My wife loves this company. They were there from start to finish on moving day. They helped us pack up, loaded all of our stuff, and met us at our new home. We had 4 bedrooms, 2 baths, and upstairs, so I thought it would take a while but the workers with Perennial are super fast. Not a single thing was damaged or lost, and our moving day was a success. We will use them in the future if we have the choice.

Mike ** booked my move and said he was my contact and available Monday-Saturday for assistance. He told me I would get a call 3 days before the move to confirm my inventory and that I could add full packing service at that time. I paid Perennial Van Lines $1800 when booking the move. I have tried calling repeatedly to Mike’s direct number and to perennials customer care number. I’ve left messages to be called back, messages with questions, and had the operator make note on my account that I wanted full pack. Twice I have talked to the operator and she told me that my account showed that I wanted full pack.

Perennial Van Lines was efficient from start to finish. They also gave us suggestions on packing specific items. They were much more secure with our items. It was a two-bedroom and two-bathroom house. We also had three stories, so these guys had to go up and down many stairs. We recommend this company if you look for quick, efficient, and helpful professional movers.

Perennial Van Lines. We just completed the second stage of a maneuver that we did earlier today. In terms of cross-country moving, they are the best I've ever dealt with! It is a great option for anyone who cares about their possessions and is looking for a safe place to keep them.

More LIES and FRAUD. After posting a critical review of Perennial Van Lines, I was contacted by customer service. After the agent and I spoke in detail about my experience, I was given the option of proceeding with the move or getting a refund. She agreed to give me a couple of days to decide. The problem is the company re-used the payment method I provided for the deposit before I had given my approval or signed any document and documented payment when asking me to sign a new agreement. I wasn’t too worried, because I planned to reach back out to the customer service agent. I’ve written emails and left several messages via recording and through live representatives. It’s been almost three weeks and I haven’t received any kind of response.

I called and let them know I had a two bedroom condo with appliances, (refrigerator, washer and dryer), they gave me a quote at a decent rate. However, when the movers came, the rate more than doubled. Then when I tried to get this settled, they would not answer my phone call. This was a classic bait and switch. They take money up front from your checking account, so there is no way to stop payment due to their corrupt practices. When asked for them to return the money, they would not do so. I am out over $1,400. Mark G is the person who wrote up the fraudulent contract and Christy is the rep who has a script and says, "you signed a contract. No refunds." Run away from these scam artists!

This company quoted me a total cost moving estimate in Central Florida on May 5, 2022; to move my household items from Lake Placid, FL to Warner Springs, Calif for 7,916 lbs, 2,549 miles, of $8,634.43. I had packed all the boxes. They just had to wrap the furniture. I paid them $2605.60 initial payment at time of contract. June 7, 2022, We Care for You, packing company came out, wrapped my furniture and gave me a new bill of $12,359.60- 2605.60 = $9754.09 total! Half of this came to $4637.44 which I gave them a check in that amount; with A balance due of $5116.44 upon delivery in California.

Not only did they charge quite a bit more than quote. Damage some furniture. Then delivered a box of someone else stuff and lost ours. We feel like the company hasn't followed up on searching for it. It's a warehouse problem.

Don’t use Perennial Movers or anyone else recommended by Consumer Affairs. Keith **, the Perennial customer rep (salesman), spoke repeatedly about their Tier One Status, which I can find nothing about online. A signature was required to move forward with learning details regarding the price and date availability, but I was assured that a full refund was available up until 72 hours of the scheduled move if I was not satisfied. I typically don’t fall for things like this, but his assurance was very convincing. Even with that phone call recorded, I was told I would not receive my deposit back 10 days after scheming and two weeks before the move date. Check the online rating and comments as well as the poor BBB score which repeatedly mentions significant price increases on the day of the move. DON’T fall for this company’s tricks or the untrue excuses for the poor reviews.

We were looking for movers to relocate from a rented apartment to our new home. Contacted Perennial Van lines. Their rep quoted a really good price. I really hate stuff like bargaining and hidden costs. But there was nothing to fear. The whole thing went off seamlessly without hitch. Would recommend.

Perennial Van Lines moving services is good in packing and delivering also. Good staff behavior at time delivered without any damage. They are extremely professional, quick and very responsive. They do their best to make your moving experience an easy one.

Perennial Van Lines moving services is the one of the best packers and movers in United State because their service is very fast and very good. All the staff are Highly skilled and well mannered. It was really wonderful experience with them.

I used this service when I studying in the United States. The service was great quick and efficient. The staff was really friendly. and experienced. I didn’t have to lift a finger. Recommended this to my friends and would recommend it to others too.

My experience with Perennial Van lines was great. They offered me great prices in a very transparent way. Helped move my stuff easily and securely. Will I use their service again? Yes. Main reason? Their customer service. Very friendly and helpful.

Hands down greatest moving team I have ever dealt with. Clear and fast communication. They arrived on time. Their 2 man team did the job way faster than I thought. Carried all the heavy furniture and fragile stuff with no problem and they arrived with not one scratch. The price is very cheap compared to such great service.

Angela did a wonderful job of resolving this situation and we have moved forward. Thank you.

Perennial had the questions that I asked to be right. Their prices were good and their delivery dates were in tune with me. They were in touch with my daughter where the furniture was gonna be delivered to. They were right on time and everything worked out great.

Had a hard time finding a moving company, happy that I'd get to avail their service. Relocated to a new home, no damaged appliances and goods. Their drivers are respectful and very oriented. Fast-paced service!

My experience with Perennial Van Lines was one of the best...They helped move my stuff easily and securely....Also we got great prices and the overall procedure was quick and efficient, Will recommended to anyone who is looking for movers.

Arrived on time, busted their butts, and finished our move in just over 4 hours! They guys treated our stuff with care, placed everything where we wanted it in the new house and were extremely professional and dedicated. Look no further, these are your guys!

I was not charged anything extra than I was explained beforehand. They never slowed down throughout. They were professional and handled my furniture with care. They finished the move quicker than I could have done it with friends. I will recommend them to everyone!

I contacted Perennial Van Lines about moving some stuff from my business. Their rep quoted me a good price and off we went. The whole thing went off without a hitch. Their moving staff arrived on time and went to work immediately. Managed to transport all my stuff safely and securely. Would recommend.

I initiated contact with Perennial April 19, 2022, spoke to Linsey and did a Facetime to be prepared for a quote. The customer support staff charmed me into thinking that we could change the inventory list and therefore reduce the amount of the charge. The complete terms of the agreement and the clarification of charges was made available to me but was not clear to me. I had several questions but were continually put off. We were lead to believe that the inventory list was fluid and we could modify it to help reduce the total cost. We removed several large items that were initially on the inventory list but the base number never was reduced. We added boxes and the estimate continued to go up.

Honestly the best movers around here. I talked to them on phone and they were very friendly and straightforward, we discussed everything from prices to items. Everything went accordingly. Fast and reliable workers, they really took care with fragile items. Prices were reasonable and negotiable. The best experience I have ever had with movers.

I googled Perennial at one point then they started calling me a lot. My experience with them was the worst I ever had and I got duped. They quoted me a price and it was so low compared to every other bid that I had. When the move happened and after the guy packed all my stuff in the truck, the bill was actually three times higher than the quote. I have never in my entire experience of a life seen a quote be that far off than what it actually is. My quote was $1,300 and it ended up being like $4,000. I was amazed by that and there should have been some kind of warning. But what was I supposed to do? They put you in this bind when everything's in the truck. I can't exactly say, "I don't want to pay this. Take the stuff out of the truck."

We had some issues during our moving process. It was supposed to be delivered at one point and they put it on hold and delivered it after two weeks. That was not something that was communicated clear. Also, they broke some of my furniture. I put in a request for those but I haven't got any response. It had to go to a third party and even then, I didn't get any response. It's been two years.

They went above and above to make my relocation as stress-free as possible. Excellent exchange of ideas. Pricing is flexible, and you're prepared to accommodate my requirements. The group here is fantastic. Definitely worth the money and I'll be using them again!

Perennial was the worst company ever. The sales guy, Keith, was the worst person in the world. They lied through their noses. I gave every bit of information and they gave me a quote. They offloaded to another company. But the company said, “They got it all wrong. This is the actual price.” I was led to believe that it was 7,000. It ended up being 12,000. I have personally not recommended Perennial to people that wanted to go that way. But the moving crew was fine. They were just doing their jobs.

I had to move to a different state and I contacted this company. Honestly at first I was a bit skeptical as it was my first time using a company like this. However they have done an amazing job and everything went smooth.

Perennial Van Lines was three days late, but sometimes that stuff happens. Also, I was told by the people that I went through that Perennial weighs the actual cargo, and I would get that weight because that's what I needed because I was moving for work. It's a military move. So, for military moves, you need the weight. I needed the weight that was transported in order to get money for the actual move. But my stuff wasn't weighed, so I wasn't able to get proper payment for it. But they told me that Perennial was well versed with military moves and that they would have the weight. So, it was just some miscommunication. Other than that, the actual moving and packing, they did a good job.

Couldn't have asked for a better crew to move my entire house along with all my prized possessions. Everything was well taken care of and look after. They were efficient and didn't waste any time. Highly recommend Perennial.

Truly the best moving experience I've ever had. Tony and Melvin were professional, on time (actually early!), careful with my belongings, patient as I figured out rearranging my furniture, and moved me in fast. And to top it all off they tolerated triple-digit heat to do all this! I would recommend them to anyone. And the price is more than fair.

This company made our moving experience stress-free and reasonable! Ashley, in the office, stayed in constant contact with me and made sure I understood all the costs and followed up after the move to make sure all went well. Chris, our foreman, was on time and so great! We had a crew of three to move from a one-bedroom apartment to another and they were so helpful.

This was my first time hiring movers and the experience was great. The entire process was good. They kept me updated as to when they were about to finish with their current moving and when they would be at my place. They were extremely fast and hardworking as well as super friendly.

My family was already anxious because of moving to a new state but these people were godsent. I highly recommend this moving team! I needed a treadmill that weighed well over 300 pounds moved through all three twisting flights of stairs. The team were incredibly responsive and showed up on time! My biggest concern was not damaging my walls or floors. They handled that treadmill like a beast with no damage to anything!! I am so happy with their work. I would call them for all of my moving needs in the future!

Well, after my review on here I finally was given priority on my concerns about my change in pricing from estimate to pick up. I hesitate to give this company even a 4 star…The entire process was stressful and not many positives. I did receive $500 refund (half from Perennial Van Lines manager and half from Arena (not Athena as in my initial review) Van Lines when they delivered. I felt it should have been more like $1000. More

My move with Perennial Van Lines went smoothly. I just didn't like the middleman. I found out that the only thing they did was contact a mover in the area, and they got so much money for that. I contacted the mover, but I considered him a middleman only because after he contacted the actual mover, you do everything with that person and you no longer deal with the original contact. And that was pricey. I said, "Well, that's messed up because the mover is doing all the work." So, I didn't like that part. Although, the move went very well.

Perennial Van Lines' rep kept promising me a good rate. It was my first time hiring someone to move me from state to state. They gave me a good deal. Everything went good. The movers did great, moving from my apartment from one state to the other. They showed up the next day like they promised and did everything in a timely manner. I thought it would take all night because I had a lot of stuff, but they did it quickly. And they did it even faster when they came and dropped everything off.

Perennial realized that the Problem was with Best For You Moving based in Los Angeles. She assure me that they would never use them again. I appreciate that Perennial reached out to us and was willing to help resolve our issue.

The guy who I talked to on the phone when I was arranging the move was super helpful. On moving day, I had packed everything up and the crew came in quite quickly, and put everything that I wanted to go into the truck into the truck. They wrapped up all my furniture in cloth, which was great, which meant that they were safe. However, one of my things didn't have a label, which was a chair, and they Sharpied the label onto the chair. Also, they lost a piece of my furniture. But that came back to me two to three weeks after the move.

Highly appreciate their great efforts they put in the long tiring move. Couldn’t be happier with these dudes. What they pulled off is extraordinary with immense efficiency and delicacy which I never thought was possible but these guys went above and beyond and made sure nothing was damaged or broken and everything went smoothly!

The reps were very helpful and informative. They had an answer to every question I had. The crew was great. Some of the stuff, they helped us pack because we wound up needing a second truck. Everybody who came to my house was very, very nice and went above and beyond.

We contacted Perennial as they appeared to be reputable. It now seems that it was only an appearance. They gave us an estimate over the phone and we ended up using more space than was allotted so it cost more. I understand an on site estimate would have been better. They picked our belongings up in October and stored it until we contacted them in February indicating we would be ready to take delivery on February 10th. It is now March 28th. We are still clueless as to where our things are or when we will receive them. We have contacted them at least 15-30 times and have yet to receive a call back. I was told that we would for sure see our belongings on the week of 21-25th.

When I spoke to them, they went above and beyond with the way they contacted me back and let me know what they could do and how they could move numbers around. They were very open with their policies and price list. I felt comfortable with them. The moving crew was the best I've experienced. We had agreed to a certain amount but they told me that it could fluctuate based on me having more or less. I liked the fact that if what I had was less than what I said, they would change the price.

The movers brokered by Perennial were absolutely horrible. I was advised not to get the insurance (never again). I asked where the listing of items was and they claimed that they didn’t get one from their boss. I also asked to verify my estimate and was assured it would be within my estimate. The movers charged me $5,000 over the previous payment already submitted ( I was informed they charged by the amount loaded by space).

Perennial Van Lines is the worst. I gave them all the details, what they wanted, and then they gave me the quote at $26,000. Everything seemed guaranteed. I gave them the deposit and never heard from them again. They promised the date, but they didn't show up. The crew showed up three days later, looked at everything and said, "We're not going to do it unless you raise the money." They robbed me. It ended up they charged me 34,000. Perennial Van Lines is dishonest and they never tell me the truth. I also lost at least two big boxes from my hose during the moving. Everything has to be the worst. There's nothing good about them. If I have the power, I would definitely take them to court, but it's a bit too late.

I DO NOT RECOMMEND this company because of their lack of customer service and non responsive in an effort to refund my deposit. My agreement was made available but the terms & conditions were not clarified or understood.

If I could give zero stars, I would. They are horribly misleading and have zero ability or desire to resolve customer complaints. They also have no back up staff for when some call in sick. We were even hung up on by someone unwilling to listen to our complaint. When we first called Perennial Van Lines we told them of our plans to rent a UHaul for about $5,000 and complete the move ourselves. Not only did they give us a quote lower than what we would pay with UHaul, but they assured us that our belongings would go straight from point A to point B. The representative told us that they are a different type of moving company because they do not charge per cubic foot of storage since they do not use storage facilities. This, she explained, allows them to keep the rates low.

Amazing service! These guys worked their butts off and their rates are competitive! I used them for a move within San Diego. They are very professional and are quick to go over every detail with you prior to your move. Recommended!

This group is a complete SCAM. Once they get your initial deposit you'll never hear from them again. They do NOT return phone calls, do NOT reply to emails and if you ever do get through you're told it's not their department's responsibility, regardless of the department you reach. Further, once you pay the non-refundable deposit you're required to pay the balance of your fees in CASH. And they don't disclose that until you've paid the deposit. STAY AWAY FROM THESE CRIMINALS AT ALL COSTS.

Without getting into too much detail, Perennial Van Lines was hired to move us from San Diego to Texas. They are a broker who states they will guide you through the process and be with you through the end. That is not the case - they hired a HORRIBLE mover, who is not out of business - DIAMOND CLOVES MOVERS out of NEW JERSEY. We paid for a full pack service - many of our items were thrown into boxes and broken. An expensive item was stolen. We were offered $200 by Perennial for our trouble, and $1,500 for the expensive item from Diamond only to have them completely be nonresponsive after the offer. We paid just over $27,000 for this move and a year later have had no recourse. We have filed with NMCRA and DOT and are now looking at small claims court in Florida. DO YOUR RESEARCH!!! Do not trust all reviews that you see - Diamond Clove has several reviews coincidentally posted on the same day....hmmm....very strange!!!