Perennial Van Lines Reviews

Arrived on time, busted their butts, and finished our move in just over 4 hours! They guys treated our stuff with care, placed everything where we wanted it in the new house and were extremely professional and dedicated. Look no further, these are your guys!

I was not charged anything extra than I was explained beforehand. They never slowed down throughout. They were professional and handled my furniture with care. They finished the move quicker than I could have done it with friends. I will recommend them to everyone!

I contacted Perennial Van Lines about moving some stuff from my business. Their rep quoted me a good price and off we went. The whole thing went off without a hitch. Their moving staff arrived on time and went to work immediately. Managed to transport all my stuff safely and securely. Would recommend.

I initiated contact with Perennial April 19, 2022, spoke to Linsey and did a Facetime to be prepared for a quote. The customer support staff charmed me into thinking that we could change the inventory list and therefore reduce the amount of the charge. The complete terms of the agreement and the clarification of charges was made available to me but was not clear to me. I had several questions but were continually put off. We were lead to believe that the inventory list was fluid and we could modify it to help reduce the total cost. We removed several large items that were initially on the inventory list but the base number never was reduced. We added boxes and the estimate continued to go up.

Honestly the best movers around here. I talked to them on phone and they were very friendly and straightforward, we discussed everything from prices to items. Everything went accordingly. Fast and reliable workers, they really took care with fragile items. Prices were reasonable and negotiable. The best experience I have ever had with movers.

I googled Perennial at one point then they started calling me a lot. My experience with them was the worst I ever had and I got duped. They quoted me a price and it was so low compared to every other bid that I had. When the move happened and after the guy packed all my stuff in the truck, the bill was actually three times higher than the quote. I have never in my entire experience of a life seen a quote be that far off than what it actually is. My quote was $1,300 and it ended up being like $4,000. I was amazed by that and there should have been some kind of warning. But what was I supposed to do? They put you in this bind when everything's in the truck. I can't exactly say, "I don't want to pay this. Take the stuff out of the truck."

We had some issues during our moving process. It was supposed to be delivered at one point and they put it on hold and delivered it after two weeks. That was not something that was communicated clear. Also, they broke some of my furniture. I put in a request for those but I haven't got any response. It had to go to a third party and even then, I didn't get any response. It's been two years.

They went above and above to make my relocation as stress-free as possible. Excellent exchange of ideas. Pricing is flexible, and you're prepared to accommodate my requirements. The group here is fantastic. Definitely worth the money and I'll be using them again!

Perennial was the worst company ever. The sales guy, Keith, was the worst person in the world. They lied through their noses. I gave every bit of information and they gave me a quote. They offloaded to another company. But the company said, “They got it all wrong. This is the actual price.” I was led to believe that it was 7,000. It ended up being 12,000. I have personally not recommended Perennial to people that wanted to go that way. But the moving crew was fine. They were just doing their jobs.

I had to move to a different state and I contacted this company. Honestly at first I was a bit skeptical as it was my first time using a company like this. However they have done an amazing job and everything went smooth.

Perennial Van Lines was three days late, but sometimes that stuff happens. Also, I was told by the people that I went through that Perennial weighs the actual cargo, and I would get that weight because that's what I needed because I was moving for work. It's a military move. So, for military moves, you need the weight. I needed the weight that was transported in order to get money for the actual move. But my stuff wasn't weighed, so I wasn't able to get proper payment for it. But they told me that Perennial was well versed with military moves and that they would have the weight. So, it was just some miscommunication. Other than that, the actual moving and packing, they did a good job.

Couldn't have asked for a better crew to move my entire house along with all my prized possessions. Everything was well taken care of and look after. They were efficient and didn't waste any time. Highly recommend Perennial.

Truly the best moving experience I've ever had. Tony and Melvin were professional, on time (actually early!), careful with my belongings, patient as I figured out rearranging my furniture, and moved me in fast. And to top it all off they tolerated triple-digit heat to do all this! I would recommend them to anyone. And the price is more than fair.

This company made our moving experience stress-free and reasonable! Ashley, in the office, stayed in constant contact with me and made sure I understood all the costs and followed up after the move to make sure all went well. Chris, our foreman, was on time and so great! We had a crew of three to move from a one-bedroom apartment to another and they were so helpful.

This was my first time hiring movers and the experience was great. The entire process was good. They kept me updated as to when they were about to finish with their current moving and when they would be at my place. They were extremely fast and hardworking as well as super friendly.

My family was already anxious because of moving to a new state but these people were godsent. I highly recommend this moving team! I needed a treadmill that weighed well over 300 pounds moved through all three twisting flights of stairs. The team were incredibly responsive and showed up on time! My biggest concern was not damaging my walls or floors. They handled that treadmill like a beast with no damage to anything!! I am so happy with their work. I would call them for all of my moving needs in the future!

Well, after my review on here I finally was given priority on my concerns about my change in pricing from estimate to pick up. I hesitate to give this company even a 4 star…The entire process was stressful and not many positives. I did receive $500 refund (half from Perennial Van Lines manager and half from Arena (not Athena as in my initial review) Van Lines when they delivered. I felt it should have been more like $1000. More

My move with Perennial Van Lines went smoothly. I just didn't like the middleman. I found out that the only thing they did was contact a mover in the area, and they got so much money for that. I contacted the mover, but I considered him a middleman only because after he contacted the actual mover, you do everything with that person and you no longer deal with the original contact. And that was pricey. I said, "Well, that's messed up because the mover is doing all the work." So, I didn't like that part. Although, the move went very well.

Perennial Van Lines' rep kept promising me a good rate. It was my first time hiring someone to move me from state to state. They gave me a good deal. Everything went good. The movers did great, moving from my apartment from one state to the other. They showed up the next day like they promised and did everything in a timely manner. I thought it would take all night because I had a lot of stuff, but they did it quickly. And they did it even faster when they came and dropped everything off.

Perennial realized that the Problem was with Best For You Moving based in Los Angeles. She assure me that they would never use them again. I appreciate that Perennial reached out to us and was willing to help resolve our issue.

The guy who I talked to on the phone when I was arranging the move was super helpful. On moving day, I had packed everything up and the crew came in quite quickly, and put everything that I wanted to go into the truck into the truck. They wrapped up all my furniture in cloth, which was great, which meant that they were safe. However, one of my things didn't have a label, which was a chair, and they Sharpied the label onto the chair. Also, they lost a piece of my furniture. But that came back to me two to three weeks after the move.

Highly appreciate their great efforts they put in the long tiring move. Couldn’t be happier with these dudes. What they pulled off is extraordinary with immense efficiency and delicacy which I never thought was possible but these guys went above and beyond and made sure nothing was damaged or broken and everything went smoothly!

The reps were very helpful and informative. They had an answer to every question I had. The crew was great. Some of the stuff, they helped us pack because we wound up needing a second truck. Everybody who came to my house was very, very nice and went above and beyond.

We contacted Perennial as they appeared to be reputable. It now seems that it was only an appearance. They gave us an estimate over the phone and we ended up using more space than was allotted so it cost more. I understand an on site estimate would have been better. They picked our belongings up in October and stored it until we contacted them in February indicating we would be ready to take delivery on February 10th. It is now March 28th. We are still clueless as to where our things are or when we will receive them. We have contacted them at least 15-30 times and have yet to receive a call back. I was told that we would for sure see our belongings on the week of 21-25th.

When I spoke to them, they went above and beyond with the way they contacted me back and let me know what they could do and how they could move numbers around. They were very open with their policies and price list. I felt comfortable with them. The moving crew was the best I've experienced. We had agreed to a certain amount but they told me that it could fluctuate based on me having more or less. I liked the fact that if what I had was less than what I said, they would change the price.

The movers brokered by Perennial were absolutely horrible. I was advised not to get the insurance (never again). I asked where the listing of items was and they claimed that they didn’t get one from their boss. I also asked to verify my estimate and was assured it would be within my estimate. The movers charged me $5,000 over the previous payment already submitted ( I was informed they charged by the amount loaded by space).

Perennial Van Lines is the worst. I gave them all the details, what they wanted, and then they gave me the quote at $26,000. Everything seemed guaranteed. I gave them the deposit and never heard from them again. They promised the date, but they didn't show up. The crew showed up three days later, looked at everything and said, "We're not going to do it unless you raise the money." They robbed me. It ended up they charged me 34,000. Perennial Van Lines is dishonest and they never tell me the truth. I also lost at least two big boxes from my hose during the moving. Everything has to be the worst. There's nothing good about them. If I have the power, I would definitely take them to court, but it's a bit too late.

I DO NOT RECOMMEND this company because of their lack of customer service and non responsive in an effort to refund my deposit. My agreement was made available but the terms & conditions were not clarified or understood.

If I could give zero stars, I would. They are horribly misleading and have zero ability or desire to resolve customer complaints. They also have no back up staff for when some call in sick. We were even hung up on by someone unwilling to listen to our complaint. When we first called Perennial Van Lines we told them of our plans to rent a UHaul for about $5,000 and complete the move ourselves. Not only did they give us a quote lower than what we would pay with UHaul, but they assured us that our belongings would go straight from point A to point B. The representative told us that they are a different type of moving company because they do not charge per cubic foot of storage since they do not use storage facilities. This, she explained, allows them to keep the rates low.

Amazing service! These guys worked their butts off and their rates are competitive! I used them for a move within San Diego. They are very professional and are quick to go over every detail with you prior to your move. Recommended!

This group is a complete SCAM. Once they get your initial deposit you'll never hear from them again. They do NOT return phone calls, do NOT reply to emails and if you ever do get through you're told it's not their department's responsibility, regardless of the department you reach. Further, once you pay the non-refundable deposit you're required to pay the balance of your fees in CASH. And they don't disclose that until you've paid the deposit. STAY AWAY FROM THESE CRIMINALS AT ALL COSTS.

Without getting into too much detail, Perennial Van Lines was hired to move us from San Diego to Texas. They are a broker who states they will guide you through the process and be with you through the end. That is not the case - they hired a HORRIBLE mover, who is not out of business - DIAMOND CLOVES MOVERS out of NEW JERSEY. We paid for a full pack service - many of our items were thrown into boxes and broken. An expensive item was stolen. We were offered $200 by Perennial for our trouble, and $1,500 for the expensive item from Diamond only to have them completely be nonresponsive after the offer. We paid just over $27,000 for this move and a year later have had no recourse. We have filed with NMCRA and DOT and are now looking at small claims court in Florida. DO YOUR RESEARCH!!! Do not trust all reviews that you see - Diamond Clove has several reviews coincidentally posted on the same day....hmmm....very strange!!!