Extra Space Storage Reviews

In addition to raising the storage rent without proper notification, and charging late fees when late fees aren't due, I've had a recent scare with Extra Storage Space. I had no problem with Storage USA in Pomona, California - I had until the 11th of the month before I was assessed a late fee. Extra Storage Space took over. I did not know about the take over until I received notice that rent was late for my unit. They assessed late fees and returned my payments. I asked for a copy of my original contract and disputed the validity of the late fees I was paying. I asked the local office where my items are stored, as well as wrote a letter to their corporate office in Utah - after 3 letters - they continue to ignore me.

I have been renting a storage space since Oct 2004 from said company.The unit number is 327. Last year the company increased the rent from $109 to $119. Last April 14, 2007 I got a notice that the rent is going up to $204 per month effective immediately. I beleive that this is unfair, given a very short and not giving me a change to look for another storage place. Also, the increase of almost 50% is very drastic. It is kind of a rip-off. Is there any guideline that a company of this kind has to follow? Can you please investigate this matter. Your kind attention will be greatly appreciated.