American Van Lines Reviews

The moving coordinator and moving crew of American Van Lines that helped us were good and professional. They couldn’t bring the things in my driveway from the beginning because the road is winding and there's a hill. And they basically said if we wanted to get it here we got to pay for that. What they have to do was rent a truck and park at some parking lot somewhere nearby our house. And we were going to have to transfer back and forth loading up things.

I'm in the military and when I asked around people directed me American Van Lines. The moving coordinator was very helpful, very direct and straightforward. Most of the items came from Pennsylvania to California. The primary means of communication was face to face on day one. And then if I had any issues or questions I called and that happened once. It was a little hard getting in and out of the area that I was at but I offered to help the moving crew just because from the truck to my house the moving crew had to basically go a city block with every single item. I'm overall happy with the service.

My realtor recommended American Van Lines. I've had a couple of moves and the most recent one from Florida went well. Everything went fine with the rep who assisted me. He was very personable, confident, and reassuring. During the move, the crew was good and conscientious, and they seemed to care. I paid $6,500 which is a lot of money and I went with American Van Lines even though their cost was higher, but the move turned out to be fine. They might be too expensive, but they were good.

The team was very organized and did a good job with the packing and our move. Ester in Customer Service was frequently contacting us to make sure we were aware of scheduling and timing for everything and she followed up on each phase of our move to make sure we were taken care of. Thanks American Van Lines! And thanks Ester!

American Van Lines was on a website recommending the best moving van companies. They were quite upfront with everything, very businesslike and no hidden fees. They sent me an inventory and I filled it out. I had done a lot of packing beforehand so it was pretty straightforward. During the move, the crew was very professional. They moved so fast that we had to try to catch up to get to the destination. I'd recommend American Van Lines.

My moving day went very well from beginning to end. Customer service and Brian reassured me I would have the size truck I requested and they did. The 4 gentlemen were very professional and did a terrific job. I would definitely recommend American Van Lines as my experience was a good one. Thank you.

Overall, I would recommend American Van Lines. When getting my initial quote, the representative was helpful and gave me all the information I needed. Then someone followed up a couple weeks later. The movers were excellent--professional, timely, and very nice. The only negative thing I would say is that I did not get a phone call to let me know of the date and time of the pickup--I had to call them myself to get that information. The movers dropped everything off 3 days later for a 500 mile move, which I thought was impressive! It was also a little tricky getting a time frame from American Van Lines of when the drop off would be--they just gave us the date and then later in the afternoon, we were finally given a drop-off time. (The movers had run into some bad snowstorms on the way, so it was understandable.)

We used American Van Lines back in the '80s to move and we used them again recently. They called, made appointments and told me when to expect everybody to show up. The moving crew did their business. I just sat around and waited for them to load the truck.

They kept us informed every step of the way, always returned our calls and advised us on our move. The moving men were quick and took care of our belongings. They called us before they arrived. Would recommend this company.

Delivery 222 Inman Lane NE - We checked in many times about the need to pack one day and load the next. The dispatcher told us not necessary. The night before the move they call to say they needed to move the pack and load (airline tickets were bought, animals booked on flights etc). After much complaining they finally packed and loaded same day. Driver was very pleasant. The packers, 3 brothers in Denver were very nice but did a terrible job in the pack and load.

We had a reasonably good experience with American Van Lines. I had a good driver but there were a couple of big dents on my French door refrigerator. And also they did some damage to the water or ice dispenser. And when I called the adjuster, she, in a very unsympathetic way, told me that I signed up for the lower level of insurance and even though each of those was going to cost me about $400 each I was only covered for something like $160. It wasn't what she told me but the way she told me so I wasn't happy with her. It was really curt and very short. And at that time when everything has already happened there was no need for her to be curt and short. She just needed to explain the rules and remind me of what I signed.

Marcus **, my main contact person, was unfailingly polite and helpful and kept me informed about everything. The movers were polite, cheerful, helpful and even did extra things to help me. I think your company is professional and dependable in the times you said for pickup and delivery. Thank you for a painless and excellent service.

I asked for the movers to come on Saturday the 24th. I was told they might arrive on the 25th, to which I stressed that I would be flying out on the 25th and wouldn't be available that day. When I called on the 23rd to update my inventory, I was told that I was scheduled on the 25th. Why I had to call to find this out is outrageous. I had to sign a POA over to my landlord because, as I had stressed before, I wasn't going to be around on the 25th. My plea seemed to have fallen on deaf ears.

I had used American Van Lines before so I used them again. My interactions with their reps were very good and I had a great time with the moving crew. However, I had a glass tabletop that was missing. All the while, I thought I left it at the apartment. So, I went back and looked twice. And then I thought it was left in the truck. I contacted them, talked to them three or four times and I sent about five emails, I even sent pictures. I have two glass-tops and I sent them a picture of one. I told them in the last email, which I sent yesterday, "If I need to go file a claim, that's fine. I'll go do it. But just tell me that. That's all I'm asking." They said, "Our claims department will get in touch with you," which is fine. If they're gonna do something, that's great too. But if not, at least I know. Other than that, everything was perfect.

I was relocating for a job promotion and the moving coordinator was very professional and reliable. He took me through the whole process of moving, and any questions I had, he always answered them. The mover was very friendly and professional too. He labeled all my furniture and organized it pretty well. If I told him to put it somewhere, he would put the furniture wherever I wanted to. He also put pads all over the stairs so the wooden floors wouldn’t get scratched. They did a great job when it came to taking care of not only my property, but the actual location itself. It was a great experience and if I have to move again in the future, I will be contacting American Van Lines for their services again.

The president of American Van Lines contacted me directly to work out a solution that was agreeable. We were fairly compensated for the issues, problems, and damages that occurred during the move. We received a personal apology from the president as well for all of the problems. Everything has been resolved to our satisfaction

On my move recently to Atlanta I experienced terrible customer service from my moving coordinator Marisol **. Part of the problem may be American's policy for giving large windows of time with only 24 hours notice of pick up and delivery. This made it very difficult for me to work and move. Marisol was not the least bit empathetic or helpful throughout the whole process. Just one example of this: I was told my belongings would be delivered on Friday March 16. She said she would call me on the 15th to confirm time. She never called and my belongings were not delivered until the 17th.

The moving coordinators from American Van Lines were prompt and answered all my questions and they had a game plan set up, so it all worked well. And the moving consultant was excellent. The crew was really good and professional and worked hard to get it done in a timely manner, and nothing was broken on the receiving end. So they did a really good job.

I had four people that I dealt with at American Van Lines. First, I dealt with the salesman. Then I was given a name of a moving coordinator who was there sometimes and sometimes not. And then I got another person. I got one to coordinate it down from Maryland to Florida and the second one from Florida to where we moved into. The experiences were all good and positive. The move went very well. Everyone was very pleasant and helpful. The crew that came out to Maryland to pick up our stuff was excellent. And the crew that moved us in from your warehouse to our current home in Tamarack was also excellent. They all did a great job.

This was one of the most positive moves I've had. I'm 75 years old and I was living in California by myself. I wanted to be close to my family and it was 3000 miles to Illinois. In the beginning, American Van Lines changed my coordinator three times and that confused me a little bit 'cause I wasn't sure who I was supposed to be talking to. But everyone I talked to did a good job. The crew was also pleasant. They did a very good job packing and they were careful with all my stuff.

My spouse was moving for a job, and my moving coordinator from American Van Lines was absolutely wonderful and a very nice lady. She was really friendly, very knowledgeable and she was always there if I had a question. It didn’t ever seem like she was frustrated because I usually ask a lot of questions. If she didn’t know something, she could find it and then she would contact me back.

We sold our house in Kentucky and bought a house in Florida. We used American Van Lines when we moved and our coordinator was good. But we did not get a phone call from her 24 hours prior to the movers coming here. She called us on a Thursday and said it was probably going to be Saturday that the furniture would be delivered, but she will call me back on Friday with a time. I waited on Friday to hear from her, but there was no call. So, I thought, "Okay. Well, maybe she forgot. We'll wait around Saturday. Furniture will be delivered Saturday." At about, 4 o'clock, there was no furniture and no call, so I called them. The guy who answered the phone said it would be Monday or Tuesday, and they were not sure yet but somebody would contact us back from there. On Monday, we stayed around all day. And didn't hear anything the rest of the day.

The 1st representative's communication at American Van Lines started out great then he stopped communicating with us after we made our 50% deposit payment. The next representative started off with excellent communication. As our delivery date approached we reached out to him with 3 emails and 2 voice mail messages to finalize the delivery details and we did not heard back from him. His supervisor did a great job of taking over with the delivery details. The reciprocal Delivery company, Glass City delivery, did a great job of delivering all of our furniture and boxes on time and without issue. Overall, we were still satisfied with the delivery from American Van Lines.

I was very happy with American Van Lines' service. My whole move went really well. They were having a bit of an issue with their computer when I was giving them the data. And then, they called me back twice about billing and they kept re-asking me about stuff. It was just me re-clarifying what was included in the move. But they were there early, which wasn’t a problem for me. It could have been to some people I imagine but it wasn’t for me. That kind of worked to my advantage. The billing was less than what they originally quoted by a thousand, and that was good. The movers were faster than I expected, too. They packaged everything really good and nothing was hurt. I saw one minor thing that was damaged but it was just a caster wheel on a file cabinet. The file cabinet was old.

Friendly and efficient service. Would definitely recommend your services to others. Have used your services in the past and definitely would again in the future. This was a local move and everything went smoothly. BRIAN was also very helpful with my move.

I bought a house in Colorado and I was moving things that I owned. I googled American Van Lines and because they take credit cards, I decided to use them. From what I'm reading, companies that take credit cards and not only just cash are more believable than other companies, and I got burned by that once before. They also usually own their trucks.

I moved from an apartment to a nice condo that's closer to the beach, and I went with American Van Lines based on the recommendation of a friend. The coordinator was very accommodating to my needs. The movers were also accommodating to everything I asked for and they did a good job. They wrapped everything up and padded everything really well. I had a company move me a couple other times before and they didn't wrap things up as good. Plus the movers from AVL were really quick. They showed up, I got them started and I left. I wasn’t even there most of the time. It was simple and they were clean. I got everything in the place now and it's been there for a couple of months and with no damages that I know of. Their service was also fairly priced. I'd recommend them.

My experience with AVL started in January 2016 when they moved my belongings from North Haven, CT to their FL storage facility. The two professionals on the CT move were efficient, careful, and courteous. The belongings were delivered out of the FL storage facility in March 2018 and this time were moved to my new location in Deerfield Beach, FL The three professionals (all different from the initial move) involved in this process carried out their duties in the same efficient, careful, and courteous manner as the the initial movers.

We relocated to a different area that was close to 300 miles away and overall, our experience with American Van Lines was really good. They left without putting one of the mirrors up on the dresser and I found a few things that have been damaged but there was nothing major. I even made a referral for someone else for a similar move to the same location.

I took a new job and moved from New York City to Virginia Beach. The issue I had with American Van Lines was getting our delivery date scheduled in conjunction with the closing date of my house. But the moving crew was awesome. They were a lot of fun and I really enjoyed working with them.

I never met the management staff, my realtor recommended AVL and I had a coordinator contact me to be sure the details were correct. I was an out of state resident but it did not matter. They arrived as promised and made easy work of the move. Nothing was damaged, and it was nice to arrive "home" to see everything in place. I was not present for much of the move because of schedule, but I wasn't needed. Great company! I've always moved myself previously, I don't plan to do it again without AVL

I went on a site where there was an advertisement on three men or truck and two men for $45 which I can't remember what they called. But next thing I knew, I was dealing with a different situation. It was American Van Lines with that other name on the truck and it ended up being far more with it right at a $1,000. If I had realized the expense was going to run up anywhere near that, I could have gotten somebody else with a clear contract from the very beginning. Also, it sounded like something where you were going to do a partial move. I ended up paying a fee that would have gotten us a total move where a lot of people come in and prepare and move everything. But instead, we only got not all of the bigger items moved.

When I first Googled moving companies I was worried. Among 4 companies I chose American Van Lines. Alan the moving estimator was polite, professional and knew his job well. The guy was there from the estimate to the day of moving. The moving crew was excellent, quick and knowledgeable of what they were doing - experienced. Theresa my moving coordinator played a vital role and was in touch from she took over even to the day after delivery. I was so satisfied that I had to courteously call both Alan and Theresa to thank them for an uneventful move, excellent, professional, reliable and affordable service. They are the BEST!

Every aspect of this move was positive for me. Marcus, my project contact was on the ball. Manny and the men he used were unbelievable! Very capable and did everything perfectly and quickly not to mention Manny was a real prince and accommodating. Price was exceptional and right on the nose as far as estimating and actual. There were no surprises at the end. I've recommended American Van Lines to everyone.

We sold our house and we were moving. We were getting quotes from the local moving company that had to drop three hours to get here which is a long drive and American Van Lines was cheaper. The first person I talked to was William when I schedule it and then, I talked to the moving coordinator with whom I went over and listed every piece of furniture that I wanted them to move. And the crew was very pleasant and they were hard workers. They were there at the time they said they would be. They went straight to work and got the work done. I was impressed with how fast they got everything loaded up into the track. Then, as we were finishing the move, the coordinator called to make sure everything was okay that day. She was great. Everything went smooth and when we build another home, we would call them to come move everything that they just moved. I would recommend American Van Lines.

I started researching for long distance moving companies and saw American Van Lines. Their rep got us sold on it. I talked to him, he got the move scheduled, and he took the first deposit. We needed to deposit half of the quoted amount and then pay the rest once we've moved. Their moving coordinator sent me some paperwork to sign to make sure the date was set. She was the one that got in touch with dispatch and told me when the movers would be there, what day and what time frame. During the move, she would call and make sure that everything was still going good and making sure the truck driver was staying in touch with me and all that. So, the interactions were really good. They were on top of things.

Move household and storage unit from upstate NY to FL. Schedule times were met, crew was helpful, friendly and very efficient. The initial order was by phone and online. Online is difficult for me but with staff help and patience the process was accomplished.

American Van Lines did a fantastic job! From the call center reps, to the packers, driver and unpackers, it went really well! Just watch the packers, we were not taking everything in our house and I had explained and marked what was to be packed. A few things that were not supposed to be packed were. I did catch it and they unpacked those items. The driver we had was the best! Not only did our stuff arrive in a timely manner, accounted for and unbroken, but he was the best packer of them all! Moving is very stressful, especially moving 1700 miles, but American Van Lines really helped reduce that stress.

I could not have asked for a better crew for my move. Thank you so much. I will definitely recommend you to others when they have a need for a moving company. Thanks again for making this experience such a positive one.

American Van Lines' service was excellent. Everything that they promised me they would do, they did it in a timely manner. The driver and his helper were excellent. They treated my stuff with total respect. I watched them pack it and they packed it perfectly. When they got to my destination, they unpacked it and set it up perfectly. It was a very good experience. I would recommend American Van Lines to anybody. If they can afford them, they should book them.

They did a great job helping me with my difficult interstate move! They took apart and put together my beds and dining table. They put everything in the right place. It was well organized by their lead man. I would use this team again!

My wife and I are extremely pleased with our experience with American Van Lines. All the personnel with whom we interacted impressed us with their courtesy, their commitment to delivering exceptional service, and their ability to move our belongings carefully and on time. Thanks to Peter, Ashley and the three men who did the actual moving. A wonderful job.

The folks at American Van Lines are very personable and professional; from calling to request a quote to the gentlemen that unpacked my furniture. Everyone was kind and had great customer service, especially my assigned agent, Marcus, who always kept me informed and answered all my questions. Furniture was timely delivered and placed exactly where I requested with care. I would certainly recommend them!

The American Van Lines representatives service was wonderful. Awan was so quick, professional and helpful to schedule the move. I called a few companies and he was the best. Sam made the entire process so smooth, easy, and stress-free. He was so patient, very friendly, and has such a calmed demeanor. What a wonderful person! The driver, Roderick, also a wonderful person, did an excellent job with the delivery, loading and unloading everything with so much care. All the furniture and other belongings were packed so well. He paid attention to every detail to ensure everything was correct. His helper in Columbus also did a great job unloading. I felt that everyone at this company I interacted with cared about me. They exceeded my expectations. I am grateful to American Van Lines for such a wonderful service. Thank you very much!

I moved from a two-bedroom apartment to a three-bedroom house and the locations were within the same five miles. It was a very local move. I did a little homework online and found American Van Lines. I was trying to hit a certain price and when I gave them my estimate, their price came right in the ballpark. The coordinator I talked to on the phone was very helpful and got back to me on a weekend. I was not expecting to hear back from them since I made the online inquiry on a Friday. But she got back to me on a Saturday and we had things in hand before business on Monday morning.

Professional team from start to finish. They offered a fair rate and were communicative through the process. Delivery and pick up was efficient and swift. Team answered all calls or returned them promptly. Items arrived intact. Definitely would use again.

I got a divorce and did a 10-mile move with American Van Lines almost a year ago. The movers did a fantastic job working within the three-hour window and they even went so far as to reassemble some bedroom furniture and cleaned up. They went beyond and above the call of duty because they were helpful and kind. They were also friendly and professional. The person who was in charge was fairly in charge of the rest of the crew and everyone did what they were supposed to do. Even the moving coordinator I dealt with prior to the move was fantastic. She explained everything over the phone and then I dropped off the paperwork and picked up boxes at the site. Everyone was just super. The move was seamless, perfect and hassle-free. They also honored a veteran’s discount, which I appreciated.

I sold my place and I wanted to get an apartment. The move wasn't very far and American Van Lines’ moving coordinator was very nice, efficient and informative. I also went to their office to pick up some boxes and that was a pleasant experience. The moving crew was okay too, but I didn’t like the way the driver handled our interactions. In almost the very first thing he said, he was begging for tips. People should not ask for tips though. You should earn them. If you get any, that’s fine but if you don’t, that ought to be fine too. He made an issue of it during the whole time we were moving and it got on my nerves. I didn’t like his inquisitive questions and he was even trying to sell his merchandise. He was too nosy and suggestive. I just wanted to move. Still, I gave a tip and I would use the company again. I had no problem with their rates and their service. I just wouldn't want that driver.

Very nice personnel & courteous movers (more than worth a generous tip... lol) relatively fast, careful. No damage. God bless. I would recommend this moving company to all. Ashley will guide you through the process.

Representative at the meeting for the was estimate quick and efficient. The moving crew was polite, careful, and as tidy as possible under the circumstances. Communication throughout the entire process excellent. I would recommend this company and use them again in the future.

I was so nervous about my move from California to Georgia. I had heard so many horror stories of how bad movers and moving companies were. Well, I am so glad that I didn't have a horrible experience. My mover Ricky was amazing and very helpful during the move. Adrienne was also very informative and kept me posted about every detail of the move. I would definitely recommend American Van Lines, in the future, to anyone that had any moving needs.

Movers were friendly and motivated to get done quickly. No complaints. Internal rep kept calling throughout the process to make sure everything was going smoothly. Have used this company twice now and will use again when I'm ready to move next time.

We were living in Pompano Beach and American Van Lines were a local company down there. They weren't a broker, so we decided to go with them because they were a legitimate moving company and they had a good price quote. Their reps were good overall. They kept in touch with us throughout the move and made sure that everything was accounted for. They locked us in at a good price and we ended up using them twice. One time, we had stuff missing but they were able to locate it and got it back to us in a timely manner.

Was extremely happy with the professionalism and courtesy of the movers from American Van Lines. They went above the call of duty to make sure we were satisfied with their service. The names of each mover was on the invoice. This indicated that the company values professionalism.

We recently used American Van Lines for a cross-country move from California to North Carolina. We had a very good experience with them right from when we booked them. The best part was the communication from Theresa throughout with all the updates was amazing. Ricky the pick up and drop-off person is one of the best professionals I have come across in the moving industry. Overall a very good experience, not only we got our stuff in a 10 days but also in a good condition. Thanks Ricky and American Van Lines for doing an amazing job.

I had a great experience with American Van Lines for my move in February 2018. Movers are highly professional, on time, and taking good care of my belongings. The customer representative (Marlico by pronunciation) is friendly, helpful, and highly professional handling all questions during the moving process. She walks extra steps to help me for a couple of unexpected changes in the middle of the move. I definitely will contact American Van Lines again if I am in need in the future. Thank you!

My experience with American Van Lines was wonderful. We relocated from the outer banks in North Carolina further South on the coast, just North of Myrtle Beach for business reasons. I went online and searched for moving companies. The lady from AVL was the most helpful and their rates were good, comparable to everybody else. But overall, I like their personal service and the personal touch which carried through all the way to moving to our new place. There was an honest desire to be helpful.

I used American Van Lines for a 10 miles move. The person who coordinated the move was very nice. We talked about my furniture and what I had, which was just boxes and a few furniture items and a bed that needed to be disassembled and then assembled back again. When the movers took all my furniture, they were in a big rush, and it wasn't a problem for I know there was a timeframe. But one of them used my bathroom and made a mess. And it took a good 20 minutes, so we had to wait for him.

The American Van Lines coordinator was informative and she kept me up-to-date on what was going on. I was there for the offload and the crew was great. As I was unloading boxes and putting stuff away, they were also taking the boxes out so they won't have to come out or I would have a whole bunch of trash. It was also the same crew that packed me up and delivered which is nice since I wasn't there. They have to say which room each box was in so I could tell them where to put it and they did a good job on that. There was a mirror that was damaged but it was nothing sentimental and they got it replaced.

The movers helped unhook washer and dryer, and boxed up some items for me, since I am handicapped. We did have to go out of my way in able to find a weigh station to weigh the loaded truck which added 50 miles to the trip. But overall, I'm pleased with the entire move and nothing was damaged.

I was shifting jobs and I was moving from North Carolina to New Jersey so I tried to find the best movers with backdoors and I ended up in American Van Lines. The moving coordinator got back to me with all the details that I needed so it was a pleasant experience. I also had another person who was my point of contact and the experience was good too. Those two emailed and called me to give updates every other day. They did the whole house move in a span of about five hours. I'd definitely recommend them.

My furniture was delivered to a consignment shop and the owner of the store called to say what an excellent job the movers did, how careful they were handling the furniture and was overall extremely happy with them and their professionalism.

I was relocated and my company, who has been dealing with American Van Lines, did everything for me. I've used them in the past in three of my other moves and they were always good so I was glad it was them this time too. One of their moving crew came over and did an evaluation. On the day of the move she came over to see if everything was okay and then once they moved the stuff, it was in storage for two months. And then, I called her to have it moved to the house and then she had it moved. The moving crew was fine. The garbage can got dented but it was no big deal. The items were fine when I got them back.

American Van Lines was expensive, but the service was great. I liked the guys on the Los Angeles end and the guys here. They were professional. It was a very good experience, overall.

Thank you for being so professional and getting things done in the right order and delivered within my delivery dates. I would definitely call you again if I ever move again and I definitely will recommend you to all my friends and neighbors!

No major problems with the move. Francisco & Junior were great workers. They loaded and unloaded very carefully, packed my stuff really carefully and were a pleasure to work with. Marcus, my customer service rep. was very helpful and answered all my questions very courteously. The only negative part of the experience was the timing. What day are we moving? When are they picking up? When are they delivering? Overall a good experience.

I moved from Las Vegas, New Mexico to Florida, which is 2000 miles and where I'm at now. I explained to the American Van Lines rep that I've never moved across the country like this and I was very nervous. This was a big move for me. They told me they'd take care of everything. I ordered the complete package. They were supposed to pack and unpack for me. When they initially set it up, their rep called me and said, "Well, your furniture might get there by the end of December." But that's not what I was initially told. They did manage to get it here by Christmas. I was very happy with their truck driver, Rick. He was very nice and very professional. He did everything that he could for me.

The movers were excellent as well as the customer service staff. The movers and customer service staff exhibited diligence and enthusiasm in what they do. I will definitely recommend their services to friends and family. Bravo to everyone for the job well done. Thanks.

I was extremely pleased with the service and the price was very reasonable. I did not feel like I was getting played like I did with other movers who gave estimates. I had great communication with the customer service rep from start to finish. The movers were very careful with lots of fragile items (art, lamps, etc). They took extra care not to bump or damage walls when moving large furniture items through tight corners or hallways. The team was friendly and they were great to work with. It was great having the same team for the unloading 5 days later. Highly recommend.

A great move. Everyone worked efficiently and were very pleasant. Eddie’s team did a good job. I would recommend this company to friends and would use them for future moves. Customer service goes a long way and they were great! Thanks to all.

Overall this was an excellent move. Specifically, our driver (Chuck) did an excellent job in providing us with an expedited delivery of all our household goods. Although the initial estimate was about 7000 lbs under the actual weight, Chuck was very accommodating in ensuring that all of our of items were loaded on time.

After coming back from vacation, we discovered that our hot water pipe burst. We had flooding and mold in our house. We needed to find a moving company that could pack up the contents of our house quickly. I spoke with Brian ** and he came over within 20 minutes to give us an estimate. The moving team was excellent. So sympathetic to our situation, professional, friendly and accommodating. I will recommend American Van Lines to everyone and would definitely use them again.

I called American Van Lines for a short move and the rep that I dealt with was excellent. Everything was perfect. There were no damages to the product and no damage into the new place. I'll use them again if I need to move again.

Initial experience with customer service was sketchy. The date we were given for movers to arrive for pick-up led to a no show. No notice was received about this until I called after waiting 3 1/2 hours. Our experience with American Van Lines was very good. Professional and thorough. We were very pleased with them at the beginning and the delivery end. End experience with customer service did improve.

The military booked American Van Lines for my move. The crew showed up at the house, started packing and finished in four hours. They were professional and fast. Upon delivery, I had an extra box that wasn’t mine but other than that, everything was good.

Don’t believe the biased high ratings for American Van Lines (AVL) seen online. AVL buys people’s silence if not 100% satisfied. To accept their “settlement offer”, you sign a contract saying you won’t say anything negative about the company. AVL caused over $8000 worth of damage to our belongings (not counting damage done to either house) for which they offered a settlement of $1483. The movers’ attitude was great. Whenever I tried to help box items or carry items to the truck, AVL repeatedly informed me that I paid them to do the work and I shouldn’t be doing anything. But one worker clogged our toilet. Rather than saying anything about it, he closed the door. I found the mess 2 DAYS later. I had to purchase another plunger to unclog the toilet. Also, items were not packed carefully (e.g., 1 sheet of paper between 2 glass pie pans). I was expecting an 18-wheeler to carry our belongings like we had before.

We needed to move so we called around to get quotes, and I was able to speak to Mike, the lead guy for American Van Lines. He obviously had worked there a long time. He was extremely efficient and right to the point. He was also super nice and he walked through everything with me over the phone. At that point, he was giving me a quote and there was no dancing around. The quote was comparable to a couple of other places but Mike was so good to work with, so we ultimately went with American Van Lines. We had a couple of other companies come over and give us some quotes but their people did not appear to sound like they knew what they were talking about even if they walked around our home.

We're moving from North Carolina to Texas for work. The moving consultant has been good. We're moving most of the stuff in the storage and then some to the apartment once we reached here. And so, scheduling-wise, it had been fine. The crew that came in NC to load the truck was good, especially the lead person who was extremely good and very efficient. However, we had a lot of issues with the crew that came in to unload the truck here in Frisco. There were four people and the lead person was constantly in an argument with the others on the team. Whenever I had questions for him I didn’t get straight answers and he always seemed to be rude.

The company was extremely responsive meeting tight timelines that had to be met. They were willing to apply additional resource when required. All timelines were met. The staff was friendly and extremely helpful. I would certainly consider them on another private move.

I was moving for work so I did some research online for a moving company and I came across American Van Lines as one of the high-rated companies to look for. I also spoke with a few friends and they said they’ve heard of AVL as one of the best ones. I had a decent interaction with their coordinator. She reached out to me right away to schedule the actual dates and let me know what I needed to prepare for. However, I did have some difficulty getting back to her at some points. But I understood later on that it was just a scheduling issue with her own schedule. Overall, I was satisfied with their service. The moving guys were absolutely fantastic. They were very thorough, they were on time and they did a great job. The actual delivery location was up two flights of stairs with no elevator and there were just two guys who did absolutely everything. The move was perfect and there was nothing broken.

The neighborhood I went to for surgery became very dangerous. After 3:30 I couldn’t even walk my dog. There were carjacking with guns right my front yard. This is on St. Charles Avenue, New Orleans in the Garden District. I've always wanted to live there but it got really bad especially towards Christmas. So, I had to get out of there.

From the point of contact for an estimate to storage and delivery, communication throughout the process was outstanding! The estimate quoted was right on the mark. The loaders/unloaders were professional, courteous and very efficient. Customer Service was outstanding. Samuel ** kept me informed and answered questions quickly alleviating any stress. Delivery was exactly on the date requested. Perfect.

We sold our house and bought a new one. The American Van Lines rep underestimated what we had and did not send a big truck but everything else was fine. My experience with the moving consultant was good. We had two different crews because we had to leave it on the truck for a couple of days because of the close on our home and we had to wait. The crew that moved us out of the house, it went smooth. There was no damage to the house and it was very easy. But then a different group with the same leader moved us into our new home and they cracked the step and put three dents on the wall. They were nice, but it was frustrating to have that. We're still dealing with that and we had to keep calling. It's a wood step and it's cracked in a brand new home.

Your prices are a little too high. The movers especially Mickey were nice. They informed us every step of the way. I think wearing belts to help lift heavy items would have made it much easier on them if they had used them.

I picked American Van Lines among the four different moving companies I pulled up. Their moving coordinator was excellent, she was very responsive. On the other hand, their moving crew was very good. They were very professional and we only had a couple little things that got damaged a little bit. Furthermore, their price was very competitive and I thought it was very good. We recommended American Van Lines to my next-door neighbor and they have already booked with them.

I wanted to move across town to a 55 plus community and our experience with American Van Lines was great and very worthwhile. Their reps have a great sense of humor, they were always on time and they knew how to handle the stress of somebody moving. Their moving coordinator and I got along great. She was always very forthright and always helpful trying to figure out how she could make this move the easiest. I didn’t have any problems with anybody.

My husband is a pastor and we were moving to a new church in a new area. My husband called and set up the move with American Van Lines since we've used before. The whole move took most of a day and the timing was fine. However, the first move went a bit better than my recent one. Before, our piano got some rough treatment and a handle on another small little piece of furniture was broken. But this time, the piano didn’t do nearly as well. It had a chip off of the side and a knob was broken off the soundboard underneath the piano.

I just can't say enough about the quality people that moved my belongings. A stressful event was made much more pleasurable by people who clearly knew their craft and were willing to help. From the moment I made the phone call I knew I had contacted the right company. I was extremely impressed as I watched my furniture being padded and packed. The crew even let me look inside the van to see how they packed the truck... Truly amazing! The unpack went just as smoothly on the delivery end. My driver was the absolute best! This was the first time I ever moved long distance. If I ever undertake this type of move again, you will be the only company I will ever need! Thanks so much!!!

We were getting ready to plan our move from Boca Raton, Florida to Central Florida in a town around Orlando, which was only a three-hour drive. I called a host of different people, and it turned out one of my good friends had just used American Van Lines. This was after I had contacted American Van Lines and set up with them, and it was a confirmation that it was a good company to deal with. My friend had the same experience even though her main representative was different from mine. The gentleman that serviced our account was spot on in every way. He came through whatever he said, and he made sure we had whatever was needed. There were certain pieces that were irreplaceable, and those were packaged well. One furniture was an Onyx mirrored bar. The Onyx came from Brazil, and it’s about 70 years old. I pointed them out, and the gentleman did an excellent job.

American Van Lines is professional. They weren't the best price from the multiple quotes that I got from other vendors, but they have a lot of experience in moving. I went down to one of their distribution centers and they were real. It wasn’t just two men and a truck. They had 20 trucks in their lot. My moving coordinator was very professional and accessible. We did an interesting quote because they charge by weight on a cross-city when I had to move from Charlotte to Raleigh. So, we did a fixed price based on weight and if it exceeded a certain weight amount it would be fixed at one amount. Otherwise, it would be a lower amount. The moving crew was on time and friendly.

We recently relocated from Chapel Hill, NC to San Diego, CA for my husband's new job and it being a long distance move, I was nervous and a bit stressed about the whole process, despite having moved several times before. I did some research on moving companies and read the reviews - some very positive and some real horror stories! I got three quotes and ended up going with American Van Lines, mainly because from the very start the customer service was excellent, although I also found their pricing to be competitive. I'd like to call out Toni **, the Moving Consultant I dealt with initially and Samuel **, my Moving Coordinator - both provided excellent follow-up and kept me well informed. I was never left wondering what was going on and my calls were always returned promptly.

The moving coordinator from American Van Lines was very professional and very well-spoken. It had been an extremely positive interaction with him. They also did a great job in keeping me in the loop throughout the process. The moving crew took care of my stuff. They were a great group. Plus, they were really good people. Lexus, the driver, was exceptional and a great employee. I will be telling my friends to hire American Van Lines especially Lexus.

NJ to GA Shipment - Overall good experience. Angela ** Quality Assurance Mgr really worked hard to keep me informed about my 2 shipments happening at the same time. She did a lot of coordination between driver and personal coordinator to ensure all the paperwork was handled quickly and accurately. Packer and driver Rigaberto was incredible! Worked alone, did the packing, wrapping and carrying 4 large pieces of furniture down 3 flights of stairs, then drove to GA and unloaded everything. Didn't hear much from Marcus ** personal coordinator, even after the truck broke down and the delivery was delayed 2 days.

I had to relocate two states away and so I went on my phone, Googled moving companies and called around. The salesman at American Van Lines sounded most professional, and they had all the services that were better than everybody else’s. The coordinator was just as professional as the salesman. I was very satisfied that she knew what she was doing and she covered everything.

I was looking at Two Men and a Truck and looking for like something that was more affordable that work out for me and my husband. American Van Lines was more affordable than other companies were asking for. I told my moving coordinator the things that I would need moved in the day. She immediately got back to me and told me that that would be no problem, that it would be two guys coming with a truck and that they would call me. And if I had any issues I could give her a call. They were really nice. They helped out a lot and it was really good. The driver and the crew were really good too. American Van Lines were really nice and friendly and they're way more affordable than Two Men and a Truck.

I had a work-related relocation and American Van Lines' moving coordinators were very professional and kept me updated on the progress through email and phone. The crew who moved our vehicle was courteous and professional as well. However, the vehicle had some small dings and nicks here. Also, I haven't received my barbeque grill and there's a bed frame here which belongs to somebody else. I tried to contact them by phone but I didn't get any callback. Other than that, I would still tell others that American Van Lines is a reliable and good moving company.

I did a job-related move from Illinois to California so it was a pretty lengthy move. The American Van Lines moving coordinator was clear but the movers did not show up the day they were supposed to. We had to come back to California and then fly back again for another day because the trucker did not show up. That was a weekend and I couldn’t really contact anyone. When I was finally able to speak to someone and the guy, Kevin, basically said, “We’re sorry that happened. We are going to give you some discount once everything is settled.” I said okay but I had no choice anyway. Then, after the move, I never heard from anybody. I tried calling a couple of times but I couldn’t even reach them. Their extension is either always full or there is no way to give a voicemail.

Almost a year ago, I needed to move from Doral to Miramar and asked American Van Lines for a quote. The coordinator gave me all the information and after reviewing the quote, I decided to go with them. The truck guys were very nice and on time. They helped me in the home with all the things, since I'm alone and a lady. They worked very hard and provided very good customer service. Moreover, none of the furniture was damaged.

Nice Move - Timely notifications and best of all no damage - not even a scratch to any of the furniture that had integral glass tops and doors. The furniture moved over 1500 miles of bumpy interstate highways and congested city streets.

Brian was incredibly professional. Ginger was amazing and kind in handling all the details of my move. Eddie and his crew were great. I would highly recommend this company to my friends for their moving needs. Thank you all for your hard work. I will be calling again in 6 months.

I received a good rate from American Van Lines based on the other quotes that I received. It was 100% accurate and was what I paid for. They told me that once they booked the service, it would be what it would be and barred me from doing something major like adding a significant amount of stuff. The gentleman who set up the move was great. I had about a month advance notice. I set up my initial move dates and times about a month before the move. The move was pretty straightforward, out of a ground level apartment into a house. The crew that did the packing was awesome. I have a wooden furniture my dad made and it's exceptionally nice. I could tell that they took care of it and they made sure that they packed each thing the right away. The guys were really nice and I enjoyed talking to them.

We moved from Florida to Las Vegas. The consultant from American Van Lines worked with me and gave me a range of dates they would pick up and they did. They also delivered within the window range that they gave us so everything worked out well. They were excellent from the quote to the coordinator. And then the crew was very helpful, careful with their goods and they worked hard. I also had total access to get ahold of people and ask them questions. Overall, I’d recommend American Van Lines to anybody and if anybody wanted a reference, I'd give them a 10.

We moved to a new neighborhood about five miles down the road and got American Van Lines to move our furniture. Initially, a different company quoted me something higher. And I talked to few other companies and someone else came in just a little lower. And then, American Van Lines was able to come even lower than that. The quote they gave me was good and very fair. The rep who assisted me was able to answer all my questions, and everything was simple and easy. The moving crew was very friendly too. They did a great job, and they were also able to answer any questions that we had. They did the wrapping of the furniture and they finished moving in a little less time than we had estimated. They were moving the entire day and the guys were able to get done an hour and a half earlier. It was a very easy experience. Everyone I worked with was great. If I happen to move again, I definitely would use them again.

I really liked the service and communication that I received. I was kept in the loop the whole way. They did what they said that they were going to do, they were very courteous and polite on the phone and in person. The driver was excellent and helpful.

We moved back from Florida to Pennsylvania and used American Van Lines. The delivery guys were good and did what we required. A desk was smashed and we were compensated for it, but regarding the missing item, they said that they didn't have work for it. Other than that, the overall experience with AVL was okay.

The team was Very professional upon arrival. They arrived when they said they would. They wrapped everything to keep it clean. They cleaned up after delivery. Would highly recommend to my family and friends. Fair price also. Will use again.

Robert quickly worked with me to obtain an initial cost estimate. Therese, my moving coordinator, was always there for my questions and provided polite, timely updates throughout the move. Angela made the QA phases quick and easy. And lastly Mannie and his team did a wonderful job to ensure my items were loaded and packed safely on their truck and delivered to the designated storage room. They all had upbeat and positive attitudes. Highly recommend this company!!

Everything about our move went smoothly, It was a good experience for us. Many thanks to our driver and crews, they were just great. We have unpacked most of our belongings, everything survived the move in perfect condition. Many thanks to all.

Difficulty of coordination in moving two houses into one was made simple by American Van Lines. The three gentlemen worked very well together and read each other's minds in what to do next. Not one issue found. The company is to be proud of their workmanship and loyalty to the job.

I used American Van Lines quite a bit when I was in the service and I was quite impressed with them. The interactions I had with the moving coordinator was fantastic and she explained in layman’s term and laid everything out for me. However, my recent experience with them was not good and I still have a claim on them now. The move started out great and the guys that handled it were fantastic. But from the storage to bringing it out to the residence, they smashed a table leg and my wife’s dining. I also got scratches on a lot of stuff in my living room and I don’t know what happened during storage. As a matter of fact, the driver was the one who informed me of the chair and the dining table.

The reps were all wonderful at American Van Lines. They were quick and easy to work with. They always got back to me really fast with any question I had. The rep whom I worked with sent me emails back and forth to make sure I had answers. Also, they went out of their way to try and match the pricing of competitors. The moving crew was also great. They covered everything with blankets and they moved everything exactly where I asked them to.

Loved our movers, they made such a stressful situation so much fun! Smiles all day. Very professional and thorough. I would choose American Van Lines in the future without a doubt. Everything showed up undamaged and in perfect condition.

We have moved a lot, locally and out of state and have had minimal issues. That all changed with American Van Lines. I chose American Van Lines because of their great reviews on this site. I should have paid more attention to the reviewers stating the good reviews were bought and paid for. We booked the movers a month out and by the time the move date came, I had been reassigned to 4 different agents. I was assured that they are not a broker and use their own trucks and employees. I received a call about 5 days out from agent number 4 and we went over the manifest and made all necessary updates and I paid an additional deposit. We were given a moving date of 9/26/17 and made arrangements for our children. That morning came and went with no movers or phone calls. I had to call and was told that they couldn't get a truck to us that day and they would come the next day.

I was very pleased with the service as well as the customer service. Would highly recommend this company. They went the extra mile to ensure everything was 100%. The weather was a challenge yet all arrived in good condition. Moving is never fun but they made it less stressful.

I made a cross-country move and my moving coordinator from American Van Lines was there upon the pack up of my goods before I moved in and for delivering my goods as well. He was very responsive and the moving consultant was very helpful. The crew during my move was fantastic and very professional. I really loved my experience.

American Van Lines was rated highly online. When the representative I was talking to came out, I felt that it was going to be a good fit. During the move, we had to go two hours away within North Carolina to an apartment since our house was still being built. They had to drop off furniture to the house and then to the storage unit. Their moving crew was very good. They were six guys and they worked very fast. There was a whole house full of stuff, as well as garage stuff and they had to take Sleep Number beds down, which took a little time. While the move didn't take very long, some of the stuff that we purposely boxed ourselves went to the storage area that should have gone to the apartment. So, there was a little bit of confusion and we weren’t able to even find it out until we came to the apartment.

Our lease was up and I was moving from one apartment to another. The American Van Lines coordinator followed-up and she made sure that everything was scheduled. She called me beforehand to make sure everything was okay. The consultant was also awesome. He was very friendly and when I spoke to him, it felt like he really had general care for our stuff. He explained everything and he went into all the details. I asked a lot of questions because the last time, I used FlatRate moving company to relocate, and they were horrible. He, on the other hand, was so patient and he really walked me through all the steps. I recently referred American Van Lines to somebody else that I know that's moving. I had a great experience with American Van Lines, and I will definitely use them again next time.

I called a couple of different places and American Van Lines could accommodate me the fastest when I was moving for my job. They were very organized as well. The rep was very nice over the phone and everything was quick and easy. My only concern would’ve been not knowing that there was a time lapse of when they pick up and can deliver. It would’ve been nice to know beforehand because I was hoping it would happen over the weekend and it didn’t have a week of time in between because I was moving from state to state.

Workers and service was excellent. Cross-country moves can be extremely stressful, but American Van Lines made the process as smooth as it could be. All of my items arrived on time, with no damage whatsoever. Would definitely use them again for any future moves.

I placed a deposit in early June 2017 for a coast-to-coast move at the end of July 2017. American Van Lines lured me in with competitive pricing and a professional sales staff, but things quickly turned negative after I placed my deposit. American Van Lines backed out of the move after our agreed upon pick up date. They were difficult to reach and changed their plans leading up to the move, and they continued to change their estimated pick up time after the original pick up time had passed. Eventually, they cancelled completely, leaving all of our possessions with no place to go.

I want to say what an amazing job that Joe and Jonae did. The entire moving process was fabulous from beginning to end. Toni was amazing in setting everything up, Ashley was wonderful at keeping me informed about the schedule. The professionalism was stellar! This was the most smooth, and hassle free move I ever have. I highly recommend this company to anyone needing professional movers!

I was moving from Boynton Beach, Florida to Lake Worth in Florida. I did an online quote referral where I was given different companies. I asked for a more in-depth quote and American Van Lines came back with a favorable report so we hired them. The moving crew was very helpful and efficient. They arrived on time and everything was done very well. I would highly recommend them to a friend who’s thinking of moving. I also gave their contact information to our real estate agent when they were looking for a mover and she had them do it.

I had sold my home and bought another one 27 miles away. I’ve used moving companies before who have physically come and looked at all the stuff and did the quote so I was worried about doing the quote over the phone with American Van Lines. But everything worked out fine.Toni, the moving consultant who assisted me, was very knowledgeable and thorough. She did the quote and walked me through every step of the way. I had some concerns because I was leaving the country just prior to our move and she was aware of that. She came through with me once we got back just to confirm everything.

American Van Lines did a very good job. They set it up then the guys came, and everything got handled and delivered. The moving crew was great and courteous. They made sure everything got loaded in a safe manner and delivered it the same way they loaded it. Everything went well and we were happy with our experience. I recommend them.

We moved from Florida to Chicago and everything went well. The rep, Barbara, was very helpful and personable, and her customer service was amazing. She was nice to talk and she was able to relate to moving and life events. The movers came in a timely fashion and were fast, knowledgeable and always cautious. They would note something we may want to prevent and they gave everybody options. We were able to relate with them well too. One of the guys was from Florida so we had a conversation about living in Florida. We noticed that one of the big boxes is missing and I opened a case with them. Other than that, American Van Lines was pretty good.

I was looking online trying to get people’s opinions on a good mover for a good price when I found American Van Lines. I got a good feeling after I talked to them over the phone which I didn’t feel with the other moving companies. Their moving coordinator sounded like they knew what they were doing. They were friendly, professional, courteous and accommodating. We moved from Maryland to Florida and it was a little bit hairy for us, but they made it much smoother than it could’ve been. We had our house that we were moving from prepared to sell, and we were concerned that the move would beat things up. But, the moving crew was very careful and did not beat things up at all. We were told that the move could take as much as two weeks but they got down there in three days.

My experience with American Van Lines was excellent and I would tell others to call and work with them. They emailed me a very long list so that I could tell them what we were moving and then they were able to base on that for what they thought the weight would be to give us an estimate. They gave us time to decide then I called them back and said we were ready to go. They looked at where we were going to be delivering furniture versus where we were and agreed to the service. They also kept in touch with us the entire way. They answered all our questions, even from the road, and we were very pleased with the service. Even the moving crew was wonderful.

My two movers were very knowledgeable of their job, they were very professional and courteous. There were no broken or damaged items.They handled my move as if it were their own. They notified me when they were en route and arrived promptly and got instructions from me and begin loading the contents.

Both moves made by American Van Lines were no more than 15 miles. Before the first move, I told the guys that we just painted the walls and for them to be careful in moving the furniture along the walls, and the move went great. The guys were fairly friendly. But during the second move on the 20th, I had brand new walls that were marked up from the furniture movement. Plus, there were things moved out of storage that we specifically did not want to be moved out. We simply got an apology after they already came to the house rather than telling us that they’ll take it back. There was another issue when the delivery guys left our bedposts for our large master bed with headboard and footboard. Those were circular posts that come on and off. They left a couple of those on the truck and they called us to say they’ll bring it back the next day.

My experience with American Van Lines has been pretty good. The packer in Austin, Texas was very good and the removal of the things from the house was excellent. During the delivery, however, there was a light snow and they should have had more things to lay down to protect the carpet from their wet shoes. I was having to squat and be sure they didn’t get into any dirty snow and sweep it off and so forth. They also had to take our grand piano outside and slide it down the snow hill to get it into the house. That was the only option they had because they couldn’t take it down the stairs and it went fine. When I asked them if they were going to come and unpack the stuff since we had the TV and some pictures crated, they told me that it would be $1000. That was ridiculous since they just removed a few screws and they could have uncrated it easily. I wasn’t going to pay them $1000 so I uncrated them myself.

My old house wasn't sturdy enough for me and I was moving from Alabama to Tennessee. I’ve seen trucks for American Van Lines running up and down the highways for years but I still checked online to see which one had the best rating. I liked their absolute professionalism. We went through it room by room and the guy I first dealt with was one of the best people. He did a great job and he taught me about how to move furniture and how to catalog it. The moving guys also did an excellent job and I couldn’t be happier with them. There was a paint damage that was done while the truck was rolling but all I need to do is file a claim to get it straightened out. I’ve used another moving company before and they were not nearly as easy to deal with as American Van Lines. People should definitely use American Van Lines and they’ll take care of their business.

I just got married and we bought a house together. So, we had to sell her house and I have to get out of my house before I sell it. We moved all the stuff from my house to the new house. The moving coordinator from American Van Lines gave me a call and walked me through the process of what was in each room. I was able to go from room to room, telling her what big items I had. She told me how they were going to do things. By the end of it, she had a rough estimate of the weight that I have to move, and based on that, gave me some selections as far as how many people it might take and how quickly it could be done. We came up with a quote and everything sounded good.

Thank you for your service. I appreciated the customer service and the guys that moved me. They were kind and supportive of my move on January 5th, 2018. I was able to stay on budget and completed my entire pieces of furniture. The company was able to give me estimate beforehand.

We were retiring and moving to North Carolina and our realtors in Broker Town recommended Brian, an American Van Lines rep. He was very helpful and hands-on. He made all the arrangements and brought some boxes over. They came in and packed all our stuff up which took all day, but they got the stuff up when they promised it would be delivered. Our stuff was delivered to Virginia and the rest, we moved ourselves in a trailer. There were no damages, but there was a hiccup with the payment which they resolved.

We built our new house and we moved out of a rental, so I was looking for local movers online and I wanted a large reputable company. The American Van Lines moving coordinator was good. He didn't always have the right information that I gave him, though, and I had to repeat a couple of things but he was reachable and nice. The whole move took lesser time than what was estimated for it. This company got the job done in the time that they said they would and they got all of our stuff.

There was a couple of different people that I worked with at American Van Lines. I worked with someone initially out of Miami. We talked about the inventory and we discussed when it needed to be moved and how much that was going to be. I had to make a few adjustments to that and it went really well in terms of the ease of making those changes. Every time we chatted or made a change an email update was sent so I have the information.

American Van Lines was recommended by somebody. I was relocating to Florida from Ohio and the moving coordinator who assisted me with the purchase was excellent. The moving consultant was very good and very helpful, and the crew was terrific and very friendly. We were very pleased with them. They were very fast and very efficient. They did an excellent job of packing us and moving an awful lot of things. 1,100 miles and nothing was broken. The entire process was very good from the person who came to our home and estimated the job, all the way through to the coordinator and the movers themselves, who were excellent. I'd definitely recommend them.

I was in an apartment for two years and the apartment management office was not going to renew my lease. So I moved into an apartment that was very similar to the one that I was in because they were owned by the same property company. I called up American Van Lines a few days before the move to find out what the prices were. The gentleman on the phone was very cordial no matter how many times I called to ask questions. He was great and gave me all the information.

I just relocated and American Van Lines’ pricing stood out to me in an online search. The moving coordinator, Bryan, was very good. At the time, he quoted me a price and when they delivered the furniture, that was the price. The crew was fine and it took them about six hours to move everything.

I was referred to American Van Lines by someone since I'd be moving 7 minutes away from my old place. The guys who came were very organized and got everything done in a timely manner. The only issue I had was that they damaged all the dresser and nightstands. We had them put a claim in which really didn’t help. It was $100 for me to repair it. Also, I talked to customer service and I talked to an employee who was listening to music the entire time which was rude because I was talking to him and it looked like he wasn't paying attention. On the other hand, the other two guys fixed my concern. The move took about 5 hours. I was happy with their outstanding customer service team and the management, too. We'll use them again.

People should go to American Van Lines. They did what they said they were going to do when we had to come up with the estimate. We did a walk-through through the house on the phone and they went above and beyond. The moving coordinator called me a few times and made sure everything was okay. We set up the dates and everything went smooth. Nothing was broken and I have put everything in storage. They were there when they were supposed to be there and we had no issues. The moving crew was excellent and it was a good experience working with them. They were so nice I actually gave them a $300-tip.

I moved for my job location change and everything went perfectly with American Van Lines. The coordinator was very good and the consultant was professional. The company met my expectations and they should keep on doing a good job. Everything was done on time without any damages and I'm happy with that.

I was renting, and then I purchased a house. So, I had to move about 10 miles away. I went with American Van Lines and everybody was helpful and friendly. Their moving crew worked hard, and we joked and caught up. They did everything they were supposed to, and did an excellent job. All of them were great, and I couldn’t ask for more. I would use American Van Lines again if I had to.

American Van Lines is trustworthy and a good company. They give 100% and did even more than what we asked. My wife was the one talking to the crew during the move and it went well. Also, the moving coordinator did a lot for me and I got along with her.

I bought a new house and we moved about half a mile. My realtor knows one of American Van Lines' sales guys so I went with them. The movers did a beautiful job. They knew exactly how to move bigger pieces but when they took it off the truck and stored it for two months, there were a couple of pieces that were on the damaged side. And, their billing department doesn't seem to know what's going on because I kept telling them that we didn't have a date to move in. It was just a nightmare speaking to them and telling them to just bill me for the current month. They didn't seem to understand. Trying to schedule the move-in date was almost as hard as the billing department. Their rep wouldn't give me a day nor narrow it down to a time. They finally gave me, "Okay, we'll be there on that day." Overall, American Van Lines is affordable but frustrating.

I heard a lot of bad stories about other movers but my experience with American Van Lines ended up good and I was satisfied. Everything went well on the estimating level and the person who assisted me was so nice. When it came close to the moving date, American Van Lines wanted to add $300 more. I was relocating from Minnesota to Wisconsin, leaving an apartment and moving to another one, and because both buildings had elevators, they wanted to charge me more. I asked why but they didn't answer.

American Van Lines was recommended to me from my sister, and my husband and I couldn't be happier with the whole experience we had with them!!! This was our first big move, and from the very first contact with this company, I felt at ease and was confident we were in good hands. They walked me through the whole process, helped me estimate all the items we'd be moving, and kept in contact. Then there were the actual movers, who did an INCREDIBLE job of handling our stuff, numbering every item, wrapping and packing them up in such a way that nothing was damaged and we didn't lose anything! They went above and beyond handling our stuff, packing and unpacking it... I would HIGHLY recommend this company to anyone moving!!

I went to the Better Business Bureau site and pulled up a whole bunch of moving companies. I got three different quotes, and American Van Lines came in at the best price and also guaranteed delivery by a certain time so I went with them. I called them and the dispatch connected me with someone who scheduled an appointment to do a video phone call. I was in LA and they were in Florida. Then, they called me on the day and time they scheduled it for, so I walked around the house and showed them all the different items I was moving. I also showed them the street because we lived on a hill.

A friend of mine and I decided we were going to move. And so she sold her house and she had identified American Van Lines and used them. I ended up using them as well. Everything went smoothly and I was pleased. They were good on both ends. They got the job done and didn’t break anything. And when we moved it was a torrential downpour and these poor guys were hauling the stuff to the truck in pouring down rain so I felt sorry. I hope I will never move again but if do I would call them up again.

I was looking for moving companies and American Van Lines was the only one that would talk to me when I called. Everyone else just wanted us to fill out an online form. II'd never done a long-distance move, so I had no idea about the process. They were extremely helpful as far as going through the steps. I probably could have shopped around and maybe gotten a cheaper rate, but I liked the fact that they sat and talked to me on the phone.

American Van Lines got back to me very quickly and their moving consultant was really good. The moving crew was nice and helpful too. I have nothing but good things to say about them. It was a great experience.

I started to do some research online and American Van Lines had such good review when I looked at all the customer reviews and I was happy with it so I called them. I had also done several calls to several different companies, and American Van Lines had the best customer service. They were hands-on from the beginning so I dropped all the other companies that I was dealing with. I had a really good experience with them and I can't complain at all. The moving coordinator was so fantastic. In the beginning, there was someone else who started off but after they set it up, they told me that this other girl was going to coordinate. Every day, she called and was on top of everything and reassured me that nothing was going to be a problem. They were forthcoming with the account and the money and I didn't get any surprises. She followed through and every day, I got a phone call.

I sold my house so I downsized as I moved last November 2 from Miami which was quite far. My daughter-in-law used to work for American Van Lines a few years ago and so I used their services. The moving coordinator was excellent and so was everybody else I came across with. When I spoke on the phone with the lady that helped me set up the move, she was very thorough as to find out how many boxes I needed and all that. She asked me questions per room, what kind of furniture, and then about the breakables and pictures. It was very smooth once the movers got there. They had enough of the materials needed to pack since I asked for them to pack for me which they did well.

The very first person I talked to was a gentleman who was very patient as I was talking through the rooms of the house and describing what I had. He asked a lot of question so we got the estimate figured out and he was very good. Then there was supposed to be a moving coordinator to contact me when we were ready for the move with the information for the dates and the time but I never heard from anybody about that part. It was all right though because we had things worked out.

We were downsizing and moved from a location about 17 miles away. We went with American Van Lines as suggested by my real estate broker. Their sales representative was excellent and very attentive. He came back every time I had a question and made adjustments on pricing when applicable. The moving crew made note of anything we had that needed special attention and took care of it exactly as I had asked. We did a lot of our own packing and what we couldn't handle, like the paintings, mirrors and lamps, they did. They came and packed in a day, then took the truck and delivered the next morning. We got a 16-wheeler which carried 17-years worth of our stuff. Overall, it was a very good experience and their people were very responsive.

The people at American Van Lines were professional and the moving consultant was helpful and easy to work with. On the other hand, there were issues with scheduling the drop-off. And although the moving crew was fine during the pickup and delivery, they were the worst at packing and unpacking the boxes compared to any of my military moves. Things were not wrapped and minimal items were put in entire boxes that were not even necessary. They threw a bunch of miscellaneous stuff in so it was like they packed an empty box. A couple of things were broken and plants were shoved in so they got squished. My past experiences with other companies that I had worked with were far better.

I looked up online, read about American Van Lines and tried them out. Their packers were wonderful and everybody was great. However, I was given a two weeks window but I didn't hear from them in between until two or three days before when they were ready to go. I thought it was very short notice. They kept putting me off. I found that very difficult. Nonetheless, I would recommend it because I thought they were great.

The coordinator from American Van Lines was very personable, very nice and knew his stuff. He made sure we had enough boxes and even made 2 trips to our house to do that because his personal car was too small. Then he said that the fish inside my husband's car needed to be crated and I agreed because when we moved before, that was crated as well. He also said that the large TV needed to be crated. So we paid extra for the crates. But when the actual movers came, they had no crate. I was concerned about the fish but they said they would take care of it, and they did. It got here perfectly and the same thing happened with the TV.

My move from Charlotte to Fort Lauderdale was fabulous. The workers were very respectful and courteous which is important to me. They treated me the way I wanted to be treated. They wrapped everything well. Although, since American is using big semi-truck, my mover told me that if his truck wouldn’t fit into my building parking lot area, he would have to manually transfer all to a smaller box truck and that would be an extra $500 fee. I wish the coordinator told me ahead of time because moving was a stressful time plus hearing my driver tell me that it would cost $500. But I got lucky that it didn’t need to be transferred, although my cost was already around $4,000. The driver was doing his job but the staff people should have warned me and it must have been within the contract.

I moved to the country that was within 10 miles the end of September and we were very pleased with American Van Lines' final cost in comparison to other quotes we had gotten. Their moving coordinators were helpful, very friendly and professional. They gave me good advice on being prepared, got back to me when I called and they were very thorough. During the move, their crew was very fun, personable, hardworking and did a great job. We have a main house and we have a smaller, second living in the back so some things had to come to the main house and some had to go to the other house. The movers themselves worked it out and made sure things went to the right place. It was a very smooth moving experience. I even told a friend who just moved to call them.

I was relocating for 1326 miles. I didn’t have to call the moving consultant very often, but she was there when I called. It took a while before I knew how soon they get to load me. Also, I had a little disagreement with the crew that helped me move about the washer and dryer. I told them that it was going and they said I didn’t. But, other than that, they got in, got to work and didn’t mess around. The cost ended up being more than I thought it would be but I also had more weight than I thought I was going to be shipping. Still, I was satisfied with the experience.

When moving things from storage in Arizona to Florida, the truck arrived at the storage unit with one person, the driver. My daughter was there waiting, and had hired two movers to take her things from the unit we shared to her own. We paid these two men separately from American Van Lines because we needed more than one person to load the heavy furniture. On the delivery everything was perfect. Three men were there to take the furniture into my home in Florida and did a great job. American Van Lines reimbursed me for the extra money and gave me even a bit more due to the mishap and inconvenience. I would go ahead and use this company again.

We relocated from Nevada to Texas. American Van Lines gave me a quote that was a little high but my experience with them had been positive. I enjoyed talking with the moving coordinator who assisted us. She was very good and very knowledgeable in everything. During the move, the crew took a lot of breaks like having a cigarette and they were a bit slow. But they were entertaining, courteous and professional. The driver was courteous and professional, too. I would recommend my friends to speak to American Van Lines and get a quote from them.

Our American Van Lines rep was awesome. She was the only reason we got their services. She was personable, found out what we needed, and was aggressive to meet any quote that we got from anybody else. Then, the moving crew was also nice. They were swift and didn't waste time. We had to stop by a storage unit on the way to our new place to drop off a couple of things and the team leader was very accommodating. One of the guys took out some of the tracks of my son's drawers to make the moving easier. He told us that he would put them back on and tighten up the screws, but he didn't and just went and put the tracks in the drawer. We had to go back through and tighten up all the screws. There were also a few things that we had to reattach and bend back into place. But overall, we were satisfied with our experience.

Setting up the move with American Van Lines worked smoothly and perfectly. But the truck was not big enough to put everything in so the crew had to do it in two shots. They had to return and then take whatever was left over. That was the only problem and that took a long time, from 8:00 in the morning until 9:00 p.m. But it was how they worked and that was okay. I would recommend them.

We just sold our house and moved out of state. The coordinator from American Van Lines was very nice. Also, the crew who picked up everything was very quick and efficient. They were very nice too.

I was living in Arizona and I had an accident where I fell down some stairs. I'm 73 years old, so I couldn't live alone anymore and my daughter lives in Florida. So, within a week, I had to make arrangements. I had a larger than 2,000-square home that needed to be packed immediately all by myself. I contacted American Van Lines and the sales rep called me back right away. It's one of the things I really appreciated about them. They were so prompt and very transparent. Their rep told me exactly what I was going to be paying for. He got me the estimate right away and he was very accommodating. I was really stressed out and they took a little stress out of it. I also requested that they accelerate the date without charging me extra and if they could pack for me, and they did it all.

I was checking around different van lines to see who would go the route I needed to go. I spoke with several different people a long time and they were not very accurate on charges. Plus they told me that we needed to get a shuttle which was $3,000 or $4,000 more. We didn’t need it and it was a hitch that we figured it out ourselves and cancelled the shuttle. The movers were great. They were respectful, friendly and cordial. They were very protective of the furniture and I have high remarks for them. The other hitch we had was on the right timing. American Van Lines gave me a window and we were always at the end of it. But I had a good experience and would recommend them.

We liked American Van Lines' cost and the availability for them to move us. My previous house sold much quicker than we thought. We thought we’d have at least a couple of months and they wanted us out in 28 days. We went through the house and surveyed everything that American Van Lines needed to move and where it was located. The movers needed to familiarize themselves with the house, the layout of all the boxes that I had and the furniture, which to take and which to leave, and everything went very smoothly. The crew who picked up the furniture was a hard worker. They were a lot of fun. We joked back and forth and it was nice out of a turbulent atmosphere of moving furniture.

I moved from Deerfield Beach to Tamarac, and the guy who scheduled the move was good. He told me how much and how long it was going to be, and it was pretty accurate. The American Van Lines price was pretty good when I considered the move right across the country. There were three men for the actual move and they were really good. I only packed my boxes and they packed everything else. Then they put all the boxes on the truck. It was pretty accurate, fast and reliable. Then when they set my furniture, they put it where I wanted them. They didn’t damage my furniture like some people do. It was a smooth move and the service was really good. I was very satisfied.

I went online and found that American Van Lines had the lowest price over other providers. Also their moving coordinator was very nice and helpful. It was a really good experience. Their moving crew was very helpful too and they were super fast. They really did a great job. It was perfect. I’ve already been referring them to other people and I’m going to use them again when I move.

The issues I had with American Van Lines have been resolved.

We relocated to North Carolina and American Van Lines were great. Dealing with their coordinator went very well and their moving crew was wonderful. We would recommend them.

When I was trying to find something on the internet to ship products from so far up north, American Van Lines came down to the moving companies that had coverage from the two locations that I needed to ship to. Their moving consultant was very helpful and got everything coordinated. At that time, the hurricane was coming through Florida so we had multiple conversations to make sure everything was straightforward and correct on the list. I called them three weeks prior to the actual move day and it all worked out fine. The individuals that picked up and dropped my household goods did a good job. They put some handprints on the wall but that's to be expected when moving stuff around. I was surprised I was able to get my household goods shipped and pulled out of storage in a timely fashion and they sent it to my house that Sunday.

I was moving about 30 miles from Apex, North Carolina to Sanford, North Carolina. I had already made an appointment with a different company, but American Van Lines offered a better price and a little better scheduling so, I switched. The rep who assisted me was awesome. She answered all my questions easily and was thorough in explaining everything.

I have moved eight times and by far, my experience with American Van Lines was the best. Their moving coordinator was fabulous, thorough, concise and accurate. And the moving crew was professional, didn’t complain, showed up when they had to and did their job. They kept us in contact through the entire moving process as well.

We were trying weeks in advance to get everything set for the move. The rep from American Van Lines was very nice and everything had been ironed out. I told my agent three or four weeks out that we needed to close on the morning of December 15th and to make sure that there's nothing that needs to be done. We had the idea that they could come that morning to get the furniture and then drop it off at the new house that afternoon, but then we found out that we couldn’t.

My realtor knows the owner of American Van Lines in Florida. This company only had to move me for a mile as I live around the corner. They wrapped everything well and took care of everything extremely well. Nobody can do better. The service was great and I'm going to call them again when I'm ready to move out of the house. I’ve gone through a divorce and I'll be out by February. I would recommend them.

I found American Van Lines on Better Business Bureau and I chose them because of the reviews and their rating. Everything was fine and I had good communication with the moving coordinator by phone and by email. I had to store for a period of time and when I was moving to Florida, we began to schedule the delivery but a hurricane came so we had to wait until it has left to proceed with the delivery so that got delayed. The only way to deal with it was to have a slower delivery. They showed up and they have their list of all the properties but the homeowner was not involved in boxing all the stuff and delivering them. The problem is when the boxes were coming off the truck, they have about five people doing it but there was nobody checking the inventory. Also, the homeowner has no idea of what was coming on and going off.

We were moving to our new house 17 miles away from where we lived and American Van Lines was recommended by a friend. The moving coordinator was good however, AVL could't guarantee a time window. I was not greatly happy about it but I understand those movers work that way. I was told in advance that I'd get a call the night before so they called and told me that they will be here between 4:00 to 6:00. It was not my choice but I was able to live with it. I was really pleased with the moving crew. They were fast and efficient. The biggest positive thing was that they guarantee about three men but they sent four so that made the move a lot faster. It took a total of four hours to do the transfer which was admirable. It included time on the parkway but not the unpacking of the contents. There was one thing that was cracked but it was not a big deal. Overall, we were pleased.

I had to move for work and American Van Lines gave me a good rate. Their reps were good and quick. My belongings also arrived on time and safe. I would recommend them.

My mother's 91 and we bought a home that would accommodate my husband, me and her. So we were consolidating two houses, my mother's and mine. We moved into the same neighborhood but to a different house. One of the reasons why I used American Van Lines was because the lady that referred them to me had used them for a move and she, at some time before, had lost a diamond watch in her house. John, the driver, found it and gave it to her so I knew they were honest and dependable.

We're retired and we wanted to be closer to our kids so we decided to move four hundred thirty eight miles and had American Van Lines move our larger pieces. They gave us a complete list and helped us get it together. Our coordinator was efficient and he kept us informed. I was happy with him. And the moving crew was really top-notch. Both of the guys worked really hard and were very careful. They did everything we asked and more and made the move easy. The crew was really exceptional and we liked working with them. We were happy with our move.

I retired and relocated to Williamsburg, Virginia. I went on the internet and I did some research to find out who the top moving companies were, and American Van Lines was at the top of the list. However, I got switched around a couple of times but nobody called to tell me I had a new coordinator. I found out on my own, which was not quite right. When I switched to the new coordinator, that person led me through the process, and that was okay. I didn’t have a lot of furniture to move, but I have a very expensive bedroom set. My bed is an electronic Tempur-Pedic, which is the main reason that I wanted to hire a professional moving company because I wanted to make sure that nothing was damaged. If anything happens to those units, they are very expensive to repair.

I knew that American Van Lines existed. When I was doing an internet search for movers, they were a known name. We moved from our house down in Mount Dora and once we sold it, moving stuff out became necessary. The first coordinator I talked to, Vicky, was awful. The move was long distance. We had just sold the old house and did not have a home here yet. A lot of coordination was needed in terms of the sale of our house and when they could pick up the goods. Plus, I had to be there when I wasn’t living in that house.

American Van Lines helped us complete a move from LA to Atlanta, Georgia. The consultant was very thorough and the price was very competitive. Plus, the driver was very professional. All in all, it was a good move.

American Van Lines' moving coordinator helped me get what I needed to be done. I moved from Missouri to Michigan and it took from Thursday until Sunday. The moving crew were four hours late because they were scheduled to show up between 9:00 and noon and they did not get there till 4:00 in the afternoon but they knew what they needed to do and got it done in a timely manner.

I had estimates from a couple of people to move my stuff but I didn't like it so, I re-chose. I asked my realtor and he gave me the number of American Van Lines. They were very respectful and very courteous when they came, and they handled my stuff with respect. I would recommend them.

American Van Lines was referred to me by a mutual friend who spoke very highly of them. I met with the salesman, Bryan, who came to my home and he was excellent. He took everything into account including all the rooms and my garage, and that was the end price. Also, the moving crew was awesome. They were three very hardworking young men and they did an incredible job overall. If they had a question, they asked and they treated everything very carefully. Everybody that I contacted with, beginning with Bryan, was great all the way through. I was especially impressed with the crew that was headed by a young man, who was a bit older than the other two gentlemen.

I choose according to how intelligent the people are who run an organization. The president of American Van Lines is my former student. He was highly disciplined and very intelligent, and the assistant was a former student, too. AVL was very careful and the communication among the employees with me was wonderful. The move was a five-hour move from South Florida to North Florida, and they picked things up in two different places. I was moving a lot of really unique stuff that was breakable. We had a hurricane and I didn't know what was going to happen, but that didn't stop them from working hard. Everything came perfectly and their price was great as well. My experience was exceptional.

I moved within the state. American Van Lines came out, did the estimate and the price was very reasonable. The guy was very nice and the movers came when they were supposed to. They were on time, very neat and they stacked everything great, nothing was broken. They did labels, too, so I could label everything.

American Van Lines committed and met our requested delivery date. Our goods arrived in great shape, which was to be expected due to the care they took in initially packaging it. They expressed regrets for being a bit vague initially, but we agreed that the hurricane that swept through Florida this past year played havoc with their schedules. The delivery team was very professional. While on the phone with their dispatcher they have extremely been polite, and called to le t me know the status and estimated time frequently.

I'm military and I move around a lot. I've purchased a new home 20 miles away and I used American Van Lines. The moving coordinator stayed on top of things and there was consistent communication between us. When the movers came in, they packed and moved their thing in a good amount of time. They were nice, friendly and professional. They made the move a lot easier and everything was great. If I had a chance to move again, I will probably be using American Van Lines. I would give others the description of my experience and tell them to contact American Van Lines, too.