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American Van Lines

Pompano Beach, FL

American Van Lines
Call toll free
(888) 226-1826
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Overall Satisfaction Rating 4.22/5
  • 5 stars
    113
  • 4 stars
    22
  • 3 stars
    22
  • 2 stars
    2
  • 1 stars
    16
Based on 175 ratings submitted in the last year
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American Van Lines is the moving company to trust for your commercial or long distance move. As a family owned and operated moving company, we strive to convey our personal values through the respect and high service standards we give to our customers. Whether you are moving across the block or across the country, our cost-effective moving and storage options can make your entire relocation process as effortless as possible.

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BOTTOM LINE

American Van Lines provides long-distance moves for individuals and businesses. AVL requires deposits and has some weight limitations, but it’s worth it for the large fleet of shock-proof vehicles that protect the integrity of your belongings.

PROS

  • Flat rate pricing
  • Easy booking process
  • Free quote

CONS

  • Some weight limits apply
  • Deposit required

Top American Van Lines Reviews

Rated with 5 stars
Verified Reviewer

The packers were excellent! They put blankets on your furniture then shrink wrap it. That is all furniture! They took real good care of my stuff that I could see because it was placed in storage. They stayed in contact from start to finish they did not complain about anything and were very polite!

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Rated with 4 stars
Verified Reviewer

They delivered on time and nothing was damaged. Their customer service was easily reachable and they helped me with my questions. Good experience in my opinion and I would therefore recommend American Van Lines.

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About American Van Lines moving company

American Van Lines is a certified American Moving & Storage Association (AMSA) ProMover. Whether you’re moving across the state or to another country, you can choose from a selection of comprehensive and flexible moving service options from a company with a large fleet of well-maintained transport trucks that accommodate city-to-city or state-to-state moving. AVL shuttles run weekly to all major cities.

American Van Lines movers also specialize in packing fragile, high-value items, such as fine art, antiques and pianos. Trucks are spacious, clean and equipped with an air-ride suspension system to ensure a smooth ride for your delicate items. If the truck with your belongings breaks down, backup trucks can easily take over to make sure your belongings are delivered on time or with minimal delay.

 Local movingLong distance movingInternational moving
Full packing and crating services
Multiple delivery options
Flat-rate pricing system

American Van Lines moving services

American Van Lines is licensed by the Federal Motor Carrier Safety Administration to provide residential, corporate, commercial and military moving services, including packing, crating and storage facilities during the moving process. 

  • Corporate relocation: If your business is paying for an employee to move for a job, American Van Lines can coordinate under tight deadlines to make their relocation a seamless experience.
  • Military moving: Moving your family to a new military post can be a tall order. It needs comprehensive planning, has strict deadlines and requires some budgeting. AVL offers free in-home estimates, valuation insurance options, full-service packing and transportation, U.S. military-approved storage facilities and online shipment tracking.
  • Business moving: Relocating business offices, stores, factories, banks, schools, libraries and other commercial establishments is an enormous challenge. AVL applies a systematic approach to moving businesses. The process starts with a thorough evaluation of the new and old offices. AVL then offers services according to your needs, such as disassembly and reassembly of furniture, complete or customized packing, commercial storage and anti-shock vehicles to keep your furniture and equipment in great condition throughout their journey.
  • Storage facilities: American Van lines is licensed to provide private storage compartments inside fireproof and stormproof buildings with 24-hour security surveillance cameras. The storage units sit in a climate-controlled environment, which helps preserve the condition of furniture, machines, antiques, fine art pieces and other delicate items. Storage vaults are also available for high-value items.
  • Piano and antiques moving: AVL’s moving specialists are trained in the proper handling of pianos throughout the moving process. They can disassemble and reassemble pianos of all types, including grand, vertical, electrical or digital pianos. The company’s movers also have experience protecting antique and fine art collections.
  • Packing and crating: AVL provides full packing and crating services. Moving specialists secure all household items with top-quality crating and custom boxes. Mattress boxes, wardrobe boxes, mirror cases and other supplies are available.

American Van Lines Reviews

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 1, 2020

There was a number of different moving companies listed on the internet and from where I lived and where they were based, American Van Lines seemed to be the most logical choice, so I picked them. The only thing is that I did everything by telephone. They were down in Pompano Beach and I was in Melbourne. That’s probably 130 to 140 miles apart. And all my previous moves I've done myself. When they were asking me like what’s in this room, I really had a hard time describing my furniture and how much I had, so I underestimated how much I really owned. I don’t know if other moving companies do it, but it’d be nice if they were able to have one of their people come to our house and do a survey prior to. Other than that, they did what I asked them to do at a reasonable price. The men that packed and moved the stuff were very good workers.

The lady that was in charge called me frequently to make sure everything was going okay. Like we had dates set for when they would show up to get the stuff. And naturally, they’re doing other jobs too and so if something would delay them, she would update me. Initially, it was between two or three days then they narrowed it down and let me know the precise time when they’re in the area. Then when the men were working, she contacted me to see how things were going. It was fine. They left about 6 o’clock in the evening. It was an 800-mile ride and she called and let me know where they were at a given time so I could tell my wife what was going on.

They didn’t get in till late at night and they were kinda tired and wanting to rest, but my wife had her sister with her and she wasn’t going to have anybody the next day. So, the men went ahead and unloaded that truck that night and had it unloaded by 11:00 at night. They put stuff in the rooms where it belonged and put the bed together. The boxes that they packed, they had them marked so we can know what was in them. There were only two men and they didn’t slow down.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 25, 2019

    Initially, I was working with a company called Purple Heart Movers which is a third party broker. I learned a really hard lesson trying to work with them. They showed up at my house and tried to say that the size of my load had doubled and it had not changed at all. I put a halt to the process at that point. Eventually, I talked to American Van Lines and they provided me a quote. The guy who gave me the quote referred me to a guy on American Van Lines' operations team and we planned the move on the spot in front of the other movers. That was a person that understood my predicament and worked out an instant plan in 20 minutes. He helped me out of an incredible jam. Three days later my stuff was picked up very easily with a great team and it was on its way to Utah.

    The delivery went super smoothly. The crew was funny and friendly. The guys that showed up in North Carolina were doing the happy dance when they saw that everything was already staged in the garage and that they didn't have to walk up any stairs. They got 537 cubic feet of stuff out of my place. The move was delayed by a couple of days versus our original schedule but that wasn't a big deal. Also, there was small damage to a bike seat which was ripped. I've been reimbursed for it and everything was taken care of. I was thrilled with the way American Van Lines did my move.

    I knew I probably paid a little bit more because of the timing being so close. But when people are moving, they're held over a barrel. That's why the other company thought they could take advantage of me because people usually have places to go, have flights to catch, or have closings to go to. I wasn't gonna play that game. American Van Lines guys bailed me out. I have a broken neck so I couldn't help their guys out. The guys on both ends were really helpful and they were able to do stuff that I would have helped them to do. I had a really good experience with this company and I would recommend them to anybody.

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    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 4, 2019

    I was moving from Florida to Iowa and went with American Van Lines. However, the process had a tendency to get confusing as to who was who and who did what. While all their reps seemed to be fine, I would talk to one person and they would transfer me to somebody else. I didn't like the huge window of when the move could happen. Also, American Van Lines gave me really short notice when I thought there would be more notice in that huge window. I had wanted to be picked up last and delivered last -- because we were in Florida and we were selling a house, and we wanted to be sure we had time to get the things picked up. Instead,

    they picked us up last and immediately went to Iowa. Because we had to fly home, that made it kinda tough. That's weighing in the favor of American Van Lines to where they keep all their flexibility but they eliminate a lot of their customer’s flexibility. That time, I had already bought our airline tickets and hotel rooms.

    We had a remodel going on in Spirit Lake and the flooring just barely got in under the wire because they delivered it three days after they picked it up. It gave me leverage on the people getting the flooring done. American Van Lines could be a little more customer-friendly in terms of giving us more notice. I have a hard time believing that they figured things out the day they told me the move was gonna be three days 'cause they had to notify all the other people.

    Even so, we’re glad the move happened the way it did. During the move, the crew was very good. The people who packed my things and traveled with the driver are different people and so were the guys who unpacked. The driver was the same. He found an issue during the move which was a stand which was a stand for an outdoor umbrella on which a plastic piece broke. Overall, we had a good experience with American Van Lines. Going with them worked out well for us.

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    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 29, 2019

    I was moving to Florida and I asked my daughter to help me find a moving company. She found American Van Lines that was based in Florida and we thought that it would work out well because the drivers and the workers will end up back at their home base. Their price was fair because they charge by the weight. I had three workers. One was the driver, but he had to help load also. And then the other two were doing most of the work. The driver did most of the paperwork. But they all worked very hard. I was called by one of the representatives at American Van Lines while they were helping me and loading the truck, to see if they were doing a good job. I told him they were doing a good job and he said I have their best crew, which I was glad to hear. They were very careful with my belongings. I had no damage. They packed it up and then they drove to Florida.

    When they came to Florida, they put everything where I asked them to. They put things together that they had had to take apart, like the legs off of tables. I have some glass top tables and they were careful about that. I also have two china cabinets that have glass shelves in them and they very carefully put all the shelves in. They were really good workers, and very thorough. It didn't seem like they were rushed or they were trying to get done in a hurry.

    I had a couple of broken dishes, but it was no big deal. Everything was wonderful. My only problem was that it took three weeks for them to deliver my furniture. I had thought it would be faster than that. From my house in Arizona, I was told that they went to California, and then they went to Texas. But then, they had to wait for some time for some person in Texas to pay them. And then eventually, they were able to get to Florida. I had to sleep on a cot while I waited and it was uncomfortable for me. I just kept thinking any minute, they would show up. When they got here, they were efficient, extremely courteous and very capable. If I have to move again, I would use American Van Lines and I would recommend them to people that I knew were moving.

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    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: April 20, 2019

    My son was moving out to Orlando from Dallas and at the time, I was trying to evaluate whether it was worth it to pay for professional movers or do it ourselves with the U-Haul. Dory, American Van Lines' rep, was able to offer a service wherein the cost was by the pound. I itemized the list and the rep gave me an allotment of boxes by the size. We were then able to get our son packed up. Also, I didn’t have to load it and drive a U-Haul truck myself. That worked out really well for us. I was also impressed with how Dory was able to make that work and within our budget.

    However, the moving coordinator didn't live up to the excellence that we had with the rep. We didn't feel like her communication was timely enough. She said she would let me know about the move by a certain day or time. But then, she dropped the ball and didn't call. The date range was one of the hang-ups I was having at the time because our son had to get out of the dorms and I didn't wanna stay in a hotel longer than we had to see the items. There was a day when we thought their mover was coming but then the coordinator called me back and told me that they couldn't do it. Though we got the job done with her, it wasn't at the level of excellence that I expected given our encounter with Dory. Despite that miscommunication, the mover worked hard and got the move done the second day thereafter.

    The way their movers loaded up my son's things looked very unorganized from the perspective of someone who's a type A control freak. Their mover pulled out other people's stuff out of the truck and had those things all over my driveway. At the time, I hoped that if they had three or four stops in between, that the driver would not be pulling out our stuff onto somebody else's driveway. Still, he obviously knew what he was doing.

    American Van Lines people loaded, delivered and unloaded the boxes. The crew was good and the guy's skill level was fantastic. They thought they'd have to offload to a satellite truck because the driver had a big semi-truck and he couldn't maneuver that at the Orlando location. Instead, he was able to back the semi-truck at an angle that was like putting a square peg in a round hole.

    We have a move coming up and I'll be calling Dory again to see what she can do for us. For a normal person, working with American Van Lines is a worry-free experience. Their coordinator gave a two-week window and the timing was good. Everything turned out great.

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    7 people found this review helpful
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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 21, 2020

    We split into two companies and one of the companies moved out of our building, and they used American Van Lines to move to a new location. Their moving coordinator, Toni, was great. She came out, did a home estimate and stayed in touch with me through the whole thing. We had two moves. We moved into an apartment, and then the following day, we moved the rest of our items into storage. The first day was better than the second day, but we knew that that was gonna be an issue. But the first day went really fast and the second day went about as we had expected it to go. The crew was there on time on both days. They were very professional and they did a good job. It was very reasonable what we paid for what we received. We were really pleased, overall. It was a good value for the service they provided and I would recommend them wholeheartedly.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 20, 2020

    The coordinator did kind of a survey interview and then she came back a little while later with a quote through a third person. When we were ready to move, we got in touch with them and revised our quote. The move was well-scheduled. They were very flexible when it came to our changing situation because we haven’t sold our house and we haven’t bought a house when I contacted them. But all that came together after I contacted them and they worked with us. The rep was very responsive and always available when I called. She did a great job. So it was good experience.

    2 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 13, 2020

    Demi at American Van Lines was so sweet. If I called her and she didn't pick up, she would call me right back. And she was also very reassuring. I was so worried that our stuff wouldn't get here on time, but it came the day that they said it would be here, and it was awesome. They did everything just right. And then I just showed the moving crew where everything went and they got it done in a very short time. We were also worried about them getting our bed back together, but they did. I was very happy. My son is considering a move and I've already told him about American Van Lines.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 12, 2020

    The moving coordinator was good. I only had one hiccup in the whole thing. The move got delayed. I already paid a late charge and then I got hit with another one, and I did not completely understand that the move would have to be rescheduled a few more days, based upon when I could've moved in. Even though I lost $1,500 with the deal, the move was great. The driver was fantastic and his peers were good. We found a couple of minor broken things, but it's no big deal. The driver was very courteous to my neighbors and the work crew across the street. I couldn't have asked for a better guy on the small street we have. He went way beyond and above.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 11, 2020

    I did a Google search on top moving companies and American Van Lines happened to be on the top three. I called them and got the quotes back from them, and Kevin’s from American Van Lines was the best among the three that I was looking at. From the get-go, Kevin was very responsive and was with me every step of the way. He would do a follow-up when he said he would. He very patiently answered all my questions about the move, the cost, what it was going to take and the number of boxes. He was not someone who just told me that this is how much it might cost. It was like, “Let me figure out a way to make it work for you.” So that was that point. I was also looking for someone to transport our cars, and Kevin mentioned that American Van Lines doesn’t do that but he would be happy to help me and recommend someone, and he went ahead and did that. I completely appreciated that.

    The pricing was great. And then all my next contacts with my moving coordinator as well as the manager were all awesome. Coming to the actual day of the move, the drivers, the movers, the packers, they were all awesome. It felt like I was among friends and they had my back. Moving is a pain and this was all the way from Cleveland to Florida. And it was a very good experience, overall.

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    American Van Lines FAQ

    Can American Van Lines move on the weekends?

    American Van Lines accommodates moving services during weekends with no extra fees, provided they are done during regular working hours. However, loading, transport and unloading services rendered after normal working hours are subject to overtime fees.

    Will American Van Lines move boxes that I pack myself?

    American Van Lines will accept boxes that you pack yourself provided they are safe to move and do not contain items that fall under the prohibited items, such as hazardous materials, deadly weapons and illegal drugs. You’ll have to declare the nature and overall value of the contents in the bill of lading for transparency and valuation purposes. The valuation process will determine the carrier’s liability in case your boxes get lost or are damaged. The carrier may increase your fees for additional insurance coverage for high-value items.

    Do we recommend American Van Lines?

    American Van Lines specializes in a variety of flexible moving services for individuals and businesses. AVL’s state-to-state relocation costs are competitive and come with a pricing guarantee. American Van Lines’ reviews indicate that more than 80% of verified customers had a good experience with the company in the last year. About 17% of verified American Van Lines moving reviews reported some dissatisfaction. As with many big moving companies, common American Van Lines complaints mention late cancellations or unexpected changes to quoted price estimates. Pricing is a consideration, but if you shop around for the best state-to-state moving services, you’ll find that the cheapest option may not always be the best choice.

    American Van Lines Company Information

    Social media:
    Company Name:
    American Van Lines
    Company Type:
    Private
    Year Founded:
    1995
    Address:
    1351 NW 22nd Street
    City:
    Pompano Beach
    State/Province:
    FL
    Postal Code:
    33069
    Country:
    United States
    Phone:
    (800) 567-3903
    Fax:
    (888) 689-9991
    Website:
    www.americanvanlines.com

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