American Van Lines Reviews

Moving a busy household with kids and pets is an absolute logistical nightmare, but American Van Lines turned it into a completely smooth experience. From the initial booking, the coordination team was incredibly empathetic and helped us structure a schedule that worked perfectly for our family. On moving day, the packing crew arrived right on time with a fantastic, positive attitude. They were extremely polite, worked around the chaos of our household and treated our belongings with absolute care. They took extra time to securely wrap our family heirlooms and fragile items, ensuring everything was protected for the journey. When the truck arrived at our new home, the delivery crew was just as efficient, safely placing boxes in their designated rooms and assembling all of our heavy furniture perfectly. Their transparent pricing and stellar customer service gave us complete peace of mind. We highly recommend them!

I cannot praise American Van Lines enough for how perfectly they managed my recent move out of a high-rise condo building. Moving out of an apartment with strict elevator time slots, narrow hallways and limited loading zone parking can be a complete nightmare, but this crew handled it like seasoned pros. They were extremely careful not to bump walls, scuff floors or damage the building's property which saved me from any building penalty fees. They packed the truck tightly and securely, wrapping every piece of furniture securely in heavy quilted blankets. The entire shipment arrived at my destination exactly within the promised delivery window and the crew unloaded everything safely with the same high level of energy and care. Their customer service was outstanding, the price was exactly as quoted and the movers were courteous and hard-working. Five stars all the way!

I had a very tight timeline for my upcoming relocation and American Van Lines stepped up and handled everything flawlessly. From the very first phone call, their coordinating staff was reassuring, helpful and locked in my dates without any hassle. On the day of the move, the crew arrived right on time and immediately went to work with an impressive level of speed and coordination. Despite working quickly to stay on schedule, they never cut corners when it came to protecting my belongings. They double-wrapped my electronics and fragile items and everything arrived at my new home completely intact and scratch-free. Their transparent, upfront pricing meant there were no unpleasant surprises or hidden fees at the end of the day. I am deeply grateful for their professionalism and highly recommend their excellent moving services to anyone.

I cannot say enough good things about my experience with American Van Lines. From the moment the truck pulled up, the moving crew was incredibly courteous, professional and ready to work. They took the time to carefully wrap all of my furniture in heavy-duty blankets and ensured that my delicate glass items and artwork were securely packed in specialized boxes. The entire team worked cohesively and efficiently, making what could have been a chaotic day feel completely organized and calm. They arrived at my new home exactly when promised and placed every single piece of furniture exactly where I requested it. Nothing was broken, scratched or lost during transit. Their honesty, hard work and clear communication made this the best moving experience I have ever had. I highly recommend them!

The reviews for American Van Lines were good, and when I first communicated with them, they sounded very personable. The rep was very proactive and listened to my needs. He worked very diligently, trying to move the schedule around when there wasn't enough space on the truck and they were going to have to get a second truck. I was trying to get everything coordinated in a very fast method because we had to get out of the house for the closing, and I ended up going with another company that I wasn't as impressed with. I had to make a move. But it wasn't against American Van Lines. He even called me back to let me know he was able to get a truck, and he deserves good kudos because he really tried.

American Van Lines is a moving broker; they don't own any moving vehicles. I contracted American Van Lines, and a subcontractor showed up in a U-Haul rental truck. When they did, they jumped the initial estimate of $14,00 to over $30,000 and said if I didn't pay I would lose my $10,00 deposit (I should have lost the deposit. It still would have been cheaper). When I finally got delivery, it was on three different days, three weeks apart. They stole nine high-end watches out of the original boxes but left the boxes. On top of that, I was missing a huge number of items, including kitchen chairs. NEVER USE THIS COMPANY!!!!

I had an incredible experience with the American Van Lines company. Their customer service was great the whole time. My things were transported precisely on time. My experience with the relocation company was great because the crew arrived at my house in the scheduled time and did not waste any minutes. They also took all my fragile items and heavy furniture, such as the bedroom set, and securely packed them for the long way. The furniture was delivered to my new house without delays in the expected time. I highly recommend this company. All my things are safe, and the cost did not change.

American Van Lines is dishonest, and blatantly lies to their customers while going through an incredibly stressful life event. I strongly recommend reading all negative reviews before considering taking a chance with American Van Lines. You don’t want to end up being someone that leaves another negative review.

Choosing American Van Lines was the best decision I made for my recent relocation. I was moving a large, fully furnished four-bedroom house and I was terrified of items getting damaged or lost. Fortunately, the crew that handled my move was top-notch. They were punctual, incredibly organized and treated my home and belongings with the utmost respect. They used extensive protective padding on the doorways and floors, ensuring the house was left spotless. The inventory tracking system they utilized gave me total confidence that everything was accounted for. When the shipment arrived at my destination, the delivery was flawless and the team reassembled my heavy bedroom sets perfectly. The level of professionalism, physical care and efficiency they displayed was truly outstanding. They earned every bit of this five-star rating!

We used American Van Lines for a complicated out-of-state move that required our household belongings to be held in temporary storage for three weeks between closing dates. Dealing with their Greensboro regional office was an absolute pleasure. The coordinator broke down their monthly storage rates upfront with total clarity, so we encountered zero surprise fees. When the crew arrived to pack our things, they meticulously inventoried every box and piece of furniture, wrapping our leather sofas and mattresses in heavy protective layers. Knowing our items were stored in a climate-controlled, secure facility gave us complete peace of mind. Delivery was flawlessly coordinated and the final unloading crew worked efficiently without scratching walls or denting a single item. I couldn't ask for better accountability or service!

Choosing American Van Lines for our cross-country transition was easily the best decision we made during the entire relocation process. Since their main hub is right near Pompano Beach, their customer service team was incredibly knowledgeable and walked us through the entire binding inventory process clearly. There were no hidden fees or unexpected surcharges when the final bill arrived—the price matched the quote perfectly. The physical loading crew worked with incredible efficiency, utilizing the truck space perfectly while treating our heavy boxes with absolute respect. Having a moving company that delivers genuine accountability is rare these days and I highly recommend their structural support team to anyone looking for a smooth long-distance move.

If I could give them a negative score I would. The associate that we talked to to get the move started misled us on the services that were provided like the disassembly and packing of our treadmill. 500$ to remove 12 screws and then not pack/crate it. 11 hours to load our house, the van left at 3am after they showed up at 4pm among other things.

The absolute worst most incompetent company I have ever worked with. I hired this moving company based on their initial quote and clear commitments — a fair price, reliable timing, and specific services. What I experienced was the opposite. They tried to charge me double the originally quoted price, then demanded an additional $1,000 at delivery. There was zero advance communication about the price changes, no explanation or documentation, and they failed to deliver on the services they promised at the start. Phone calls and messages went unanswered or were ignored. I literally was called 10 minutes before the proposed delivery to inform us of the extra charge and delivery still not on schedule.

I had a fantastic experience using American Van Lines for my recent relocation. The customer care team was highly responsive setting up my inventory list perfectly so my final estimate was completely transparent from day one. On moving day the packers arrived early handled my bulky furniture items with absolute precision and secured everything safely into the truck… The cross country shipment arrived ahead of schedule completely undamaged…. They took all the typical stress out of moving day.

American Van Lines handled our recent family relocation flawlessly from start to finish. The customer support team was clear and transparent while helping us construct our inventory list, so our final binding estimate was 100% accurate on delivery day. The moving crew arrived precisely on schedule, worked diligently to wrap our glass display cabinets and wooden dressers in heavy-duty padding and loaded everything securely. Our entire shipment arrived safely and ahead of schedule. Truly a top-tier operation!

American Van Lines made my interstate move incredibly straightforward and stress-free. The entire coordination process was flawless, beginning with a detailed inventory walk-through that ensured my final billing quote remained completely stable. The loading crew arrived right on time, wrapped my delicate artwork and heavy furniture with heavy-duty padding and packed the truck with great care. Transit updates were clear throughout the journey and everything arrived at my new destination in perfect condition. Exceptional service!

American Van Lines did a phenomenal job handling our household move. The booking process was straightforward and the coordinator provided a detailed inventory breakdown that kept our final price completely stable. On moving day ,the crew arrived right on schedule, wrapped our wooden furniture and fragile packing boxes with top-tier materials and loaded the truck safely. The entire shipment arrived at our new home right on time with absolutely zero damage. I highly recommend them for a stress-free relocation!

American Van Lines provided an absolutely stellar experience for our family's long-distance move. The scheduling coordinator was incredibly thorough, detailing every step of the process so we knew exactly what to expect. On moving day, the crew arrived right on time with all the necessary supplies and immediately went to work packing up our entire home. They handled our delicate porcelain and heavy furniture pieces with extreme care, wrapping everything securely. Delivery was flawless and the final price matched our initial quote perfectly. I highly recommend their services!

American Van Lines provided an exceptional experience for my recent household relocation. The crew arrived right at the beginning of the scheduled window, introduced themselves politely and immediately began wrapping my fragile belongings. They took extra care with my flat-screen TVs and glass tabletops, securing everything with thick moving blankets and tape. The driver maintained clear communication throughout the transit and delivery was completed seamlessly with zero damage. A top-tier moving service!

American Van Lines delivered exactly what they promised for my recent interstate move. The entire process was exceptionally well-organized, beginning with a detailed inventory breakdown that kept my final bill completely stable. The loading crew arrived right on time, wrapped my delicate artwork and heavy furniture with heavy-duty padding, and packed the truck with great care. The transit updates were clear and consistent, and everything arrived at my new destination in perfect condition. Exceptional service from a dedicated team!

American Van Lines did a phenomenal job handling my interstate relocation from start to finish. The customer support team helped me finalize my inventory list accurately, ensuring my final binding quote remained stable with no surprise add-ons. On the day of the move, the crew arrived right on time, wrapped my electronics and mirrors securely, and packed the truck beautifully. The driver checked in with me regularly throughout the transit, and delivery went flawlessly. I am very grateful for their excellent service!

American Van Lines did a phenomenal job handling our cross-country relocation. The scheduling coordinator took the time to answer all of our questions and gave us an honest, binding estimate with zero hidden surprises. On moving day, the packing team arrived right on schedule and worked diligently, using thick moving blankets and heavy-duty wraps to secure our vintage dining table and delicate glassware. The driver gave us timely status updates while in transit and unloading went perfectly smoothly. A truly premium moving experience!

American Van Lines made our family relocation incredibly straightforward and stress-free. The booking team was upfront about all the costs, providing a detailed, binding estimate that completely eliminated any guesswork or surprise fees at delivery. On the day of the move, the crew arrived precisely on time, introduced themselves professionally and went straight to work wrapping our furniture and electronics. Everything arrived safely at our new home right on schedule. I would absolutely hire them again.

American Van Lines provided an absolutely flawless service for our relocation. The scheduling coordinator took the time to answer all of our questions and gave us an honest, straightforward estimate. On moving day, the packing team arrived right on schedule and worked diligently, using top-tier blankets and wraps to secure our vintage furniture and delicate glassware. The driver gave us daily status updates while in transit and delivery went perfectly smoothly. A truly premium moving experience!

American Van Lines exceeded all of my expectations for my recent household move. The scheduling process was incredibly simple and the customer support team stayed in touch with me every step of the way. When the movers arrived, they were professional, courteous and immediately went to work securely wrapping our furniture. They loaded everything onto the truck quickly and efficiently and delivery was just as smooth. I will definitely use them again for any future moves.

American Van Lines did an amazing job moving my entire apartment across several states. The customer care representative helped me build an accurate inventory checklist beforehand, so my quote remained completely stable throughout the process. On moving day, the packers worked efficiently, sealing up my mirrors, electronics and artwork with excellent care. The truck driver communicated clearly regarding the arrival window and unloading was finished seamlessly. I am very impressed with their service quality.

American Van Lines provided an absolutely stellar experience for our recent relocation... The customer service team was always available to answer our questions leading up to moving day, which kept us completely at ease. On the day of the move the crew arrived right on time and immediately went to work packing and securing our bulky items. They loaded and unloaded everything with incredible precision leaving no scuffs on any walls. So I highly recommend them to anyone wanting a reliable and well coordinated move.

American Van Lines provided an absolutely stellar experience for our recent relocation. The customer service team was always available to answer our questions leading up to moving day, which kept us completely at ease. On the day of the move,the crew arrived right on time and immediately went to work packing and securing our bulky items. They loaded and unloaded everything with incredible precision, leaving no scuffs on any walls. I highly recommend them to anyone wanting a reliable and well-coordinated move.

American Van Lines provided an excellent experience for our recent relocation. The packing service they offered was worth every penny—their crew wrapped our fragile antiques, mirrors and electronic equipment with top-tier materials. The drivers kept us updated regularly during the transit, giving us complete peace of mind. Everything arrived in perfect condition and the movers worked hard to place each item right where we wanted it. I highly recommend them for an organized and reliable move.

I hired American Van Lines for a cross-country move and they did an incredible job from start to finish. The booking process was straightforward and their team gave me a clear, accurate estimate with no hidden surprises. On moving day,the crew was professional,polite and handled my bulky furniture and fragile packing boxes with extreme care. Everything arrived safely at my new home on schedule. Moving long-distance is stressful, but their communication and execution made it incredibly smooth!

Overall, the delivery process was convenient because the items arrived when I expected them. Reliability is particularly important when customers are depending on an order for a specific purpose. Since there was no unexpected delay, I felt that the delivery process was well managed and dependable. The experience was straightforward from beginning to end.

The packaging and handling appeared to be very careful, and the entire process felt organized and professional. It is reassuring to know that a company can keep its delivery commitments while also making sure the items arrive in excellent condition. This was a very positive experience overall.

TOTAL SCAM! I would NOT recommend using American Van Lines for anything. They took over 24 days to deliver my furniture. My furniture sat in my old city for 19 days before they began to truck it. When they delivered my furniture, they demanded more money. The driver said, “Well, either pay me more money or I will not take it off the truck!” So I was forced to pay $450 more! Then they damaged my door knobs and broke them off my doors moving in. They refused to reassemble any of the furniture they disassembled when I moved. Lastly, they left all their trash after moving in. AMERICAN VAN LINES IS THE WORST COMPANY!

Worst moving experience of our lives. American Van Lines rescheduled us three times within two weeks and made us extend our lease over and over. On the final day of that lease—less than 12 hours before the scheduled pickup—they canceled on us for the fourth time with basically zero notice. Communication was terrible. It was almost impossible to reach anyone, and when we did get through they admitted our representative had been on a four-hour lunch. Talking to other agents didn’t help either; nobody would give us straight answers. Because of their total failure we’re now at risk of being homeless, and our stuff was left sitting outside where it got destroyed. We’re out thousands in damages. Avoid this company at all costs.

Please avoid this company. I had a very disappointing experience with my move. I paid in full for their full-service package, but after more than a month of repeated requests, I still have not received a payment receipt. The movers also arrived late for the pickup, which disrupted our moving schedule and caused significant inconvenience. After delivery, they failed to fully assemble my furniture and left the house in a mess before leaving. Overall, the service was unprofessional and fell far short of what I paid for. I am extremely dissatisfied with the service I received and regret choosing this company.

American Van Lines' sales department was very good. However, they subcontract the move out, and that's when it falls apart. We had to move from my daughter down from New Jersey to South Carolina. It was well run. The guys were good. Everything was on time. They called. We decided to move some of my stuff from New Jersey to South Carolina, and they were eight days late and didn't know where the shipment was. Nobody returned phone calls from American Van Lines or the people. There's a disconnect. They promised to call me back Saturday. Said, “I'm the dispatcher. Call you back Saturday.” Monday, I had to call the salesperson, who then tried to do this. The second part of the delivery was scheduled for last Sunday. They said Saturday, Sunday, then Monday. Didn't come until Tuesday at 7 o'clock. They couldn't start, so they had to come the next morning. Other than that, the crew was good. I tipped them a lot.

American Van Lines customer service has been very helpful in resolving my issues. They have been patient and kind.

My initial call to this company was very positive, their sales team is on top of their game. The next point of contact was calling me obsessively regarding my list of items that I needed to finalize. Once I finalize my items and of course, had to pay more money because something changed, I did not hear back from the company. They did not tell me what my delivery day was. They didn’t tell me the correct time the delivery was coming. Once the movers got to my house, they seem to handle everything with care. I had a kiln that needed to be moved and the movers seemed like they’ve never seen anything like it. I’m sure this is not something typical that they would have to move, but I explained to them that they needed to be careful.

I am extremely disappointed with my experience with American Van Lines. My belongings were scheduled for delivery no later than July 19, 2026, but the delivery was significantly delayed. Throughout the process, I received very little useful information beyond being told that the company was doing all it could because this was its busy season. Although the customer representative and manager were "generally polite" at best, neither provided a meaningful solution or a reliable delivery date for quite some time. I repeatedly called for updates, left messages, and expressed concern about the location and status of nearly all my household belongings. The responses felt repetitive and did not reflect the urgency, accountability, or professionalism I expected from a company entrusted with my possessions.

Alert! Alert! Alert! It is a fraudster company. Beware!! My most traumatic experience ever while shifting. Not in my wildest dreams I could imagine such a bad company exists! They made sure my moving was a hell experience and to add they damaged my led tv, my king size bed, My tv table and when it comes to damages they are giving me 100 USD in claims! What a shame. Please Blacklist this company and refrain from using their services then only this company will come to its senses and won't scam others in future. Frustrated as hell!