Our experience was top-notch. Wonderful customer service and a very experienced and professional moving coordinator (Johnny). Felt very secure with his expertise handling all of our belongings.
The movers were right on time, friendly, and careful with our boxes and furniture. I had them pack a 9 foot tall antique hall mirror and they did a great job. Price was so reasonable, too! Super glad I had them to do all the lifting and carrying.
From top to bottom American Van Lines is a class act. They made our pick up window and delivered in two days (Ft. Lauderdale, FL to Waverly OH). We couldn't have ask for any better treatment. Everyone was so helpful. We would highly recommend American to anyone.
I received this company through my realtor and I was very pleased. From beginning of picking up my furniture to the delivery. Brian ** was a complete and caring of the move start to finish. I would also like to mention the movers Aldo and his helper did a superb job. Would recommend this company for your move with no second thoughts.
We retired and relocated to a 55+ community. A friend of ours recommended American Van Lines. Their price was great compared to other prices we have gotten so we went with them. The moving coordinator we spoke with was business-like and friendly. The person who helped us with the planning of the move was good. When we had any questions after we made our decision, we just called him and he answered them. He also had somebody else call us with the answers. The moving crew was very good and professional. I would recommend them.
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Our move using American Van Lines was a good one and was done professionally. We moved some things to Pennsylvania and some things to Florida, where we moved permanently from the Midwest. I was satisfied with the services and everything was done according to the way they described to me how it would be done. The woman who I made the first arrangements with was in Cooper City, Florida and she was excellent. I like the fact that they notify when the move would be taking place. The crew was also pleasant and got the job done. When we arrived in Florida which was the day that they brought out our things here, there was a horrendous rainstorm but they were able to bring everything in without anything getting one bit wet so that was great.
We've used AVL in the past. We used them recently and I had a very good interaction with AVL's moving coordinator. The people who work for them do a good job and have excellent decorum. I'm very satisfied with them. We're gonna use them again.
Moving from Florida to Sparks, Nevada. The furniture and cartons were put on the trailer with care. When the furniture arrived in Sparks NV, it was removed with care. Items were placed where I told them to put it.
From my initial contact with the company to the final pick-up and delivery there was always someone available to answer questions or contact me with updates. The moving staff were excellent handling all the furniture.
I had a job related move and contacted American Van Lines. However, they were not able to move by themselves. They had a second party who did the move for us and that was not a good experience. Everything was screwed up. I don’t think they were professional movers. They didn’t come on time, didn’t deliver on time and there was no method to indicate how many boxes they packed up, and it was a mess. There was no methodical listing of boxes so at least we can count the articles. The only thing I had trouble with was the movers. Also in the beginning, we were told of the cost but at the end, it was more than what we expected.
The moving coordinator was courteous and knowledgeable. Then the consultant did everything that we needed to do. We moved many times locally and internationally so I felt that he did a good job in terms of understanding our needs. Also, the crew were lovely. We had flood advisories and all sorts of things going on that day and it was a challenging move. There was great communication all the time and there were updates as to what we could or couldn’t do. They did a good job. I would definitely recommend American Van Lines.
The salesperson at American Van Lines was really good, however, the coordinator was poorly informed. She would just say stuff and it turned out not to be true. It was a problem and so I had to go back and forth to get accurate information. But their moving crews were outstanding in all ways and were nice to have in the house. There were a couple of local guys they picked up to help on the pickup end. One of them was having some health issues and was unable to do the stairs very well. But they were very perfect and they stuffed everything in the van. It was great and I would absolutely recommend them.
Great service with follow through. The movers were professional and the staff was courteous and on top of the details. Brian **, Barbara ** and Jairo were great! I would use them as a vendor during hurricanes again. I would also recommend to my owners in the building as an approved vendor.
I chose AVL because they had an appraiser come to my apartment to see what was being shipped, thus, giving me an accurate cost estimate. This individual was very helpful, cared about my things and made himself available whenever I needed clarification on several of my questions. Another representative gave me updates on a weekly basis while my things were in transit from Florida to California. Lastly, delivery to my new place was not possible using their big 50 feet rig, they were accommodating by transferring my things to a smaller truck and delivering on the original date, even if it was 7 pm when they arrived. It is a professional moving company with their own trucks, not brokered out to a total unknown. You deal with them from the beginning to the end.
I talked to several different moving companies and the person from American Van Lines who helped me sounded like he knew what was going on and was glad to have my business. He was just really accommodating, very professional and very warm. The moving crew was also great. We’re a retired military couple and that was our 23rd move. We’ve been married almost 40 years. And for us, American Van Lines was in the top two for crews. They’re personable, funny and fun. They were working hard. It was so hot that day and they really did a good job and took care of our stuff.
We used American Van Lines, and the whole process went very well. I had several requests making sure they were careful with certain items, and they did a very good job. I was very pleased with every aspect of it. The moving consultant did a great job. The moving crew was right on their estimated time. In fact, they came in a few minutes earlier. They were very thorough. There were three guys and two of them were very customer-oriented. The other one did a good job as well. He was not very vocal in conversations, but it didn’t affect his work ethic at all. In essence, there were two moves because we had some stuff that we were moving to a storage unit for our son. They took the furniture and stuff to the storage unit and then went on to the new house, which was great.
I've used American Van Lines a couple of times and I referred them once to somebody I worked with. We've all had a very pleasurable experience each time. The moving crew wrapped everything, delivered my stuff, did what they said they were gonna do and I was happy. One little thing got broken but it's expected when people are moving a bunch of my stuff. Anybody else I spoke to were fine as well.
I joined a different company so I have an out of state move. I contacted American Van Lines and the moving coordinator was awesome. The movers were top-notch as well. My company kept moving the date, and the guy that I talked to everyday was really flexible. They’re good and I’d use them again.
I was very impressed from Scott, Ben and Jennifer... The driver Patrick is awesome. His helpers in New Jersey, very polite and careful and what poor Patrick had to go through because of Hurricane Mathew (I think) was amazing. When he arrived at my new home, very kind (it is one of the most stressful situations to go through. This is my last move and since my husband died, was very upset to leave home), very professional, hired the right people. They also very polite, kind and respectful to all of my belongings. Patrick is an asset to your company.
One more thing, I want you to know I called several moving companies, you were not the cheapest, but the reason I hired you was because Scott knew what a dry sink was, apparently the only one in your industries that knew and that impressed me... LOL. Maybe not the right way to hire someone, but as it turned out it was the right one to make. Again just want to thank the whole team of American Van Lines for making a very stressful situation the right one.
The coordinator was awesome. She was the reason why we went with American Van Lines and used them because they were very interested in us and they made sure we were okay as opposed to worrying about how much money they were going to get from the process. She reassured us not to worry and that they're the movers and to let them do their job. Everything was done and scheduled to the first coordinator so the second coordinator who worked directly with the movers very succinctly let us know the dates to expect the movers. They showed up, moved our stuff, brought it here, and we were good. They were unbelievably efficient and fantastic. It was a very smooth process. They were also very straightforward with their pricing. Everything came in where they said it was going to and nothing was damaged. Everything was expedient and done with care, so I give them all the highest regards I can.
A robbery occurred at the house that I lived in before, and I couldn't live there anymore and needed to move. Price-wise, American Van Lines was within a few dollars of the estimates that I got from other transport companies. I got three estimates and they were all within $20 to $30 of each other. So, that lets customers know that there's no screwing around or they might not be getting another price, and nobody is taking advantage of them and charging them double because they don't know any better.
The American Van Lines people were also the first ones to come see me and, everything else being equal, I give extra credit to the first company that responds to my request, for being early in responding, and that adds some weight to my decision about who to use. I had listed my house for sale and it sold much quicker than I thought it was going to. I didn't have a place and was staying with a friend. American Van Lines had a promotion of one month free storage and I had them store my stuff for a couple of months.
The moving coordinator, a nice young man, did a good job and was professional. A young lady named Barbara interfaced with me the most and she was diligent about calling me every week. She asked, "Have you found a place to live? Do you know where you want your things delivered? When would you like me to call you back?" She was good at it and did a great job. I told her, "Call me every three weeks if you want because I don't think anything is gonna happen between now and next week."
The moving crew also did a great job during my move. They were extremely nice, didn't mess around, really got to it, and got everything wrapped up. Nothing got damaged and everything was done well. Although the move from the house took longer than the delivery of my stuff to the apartment, both happened similarly. I was surprised that the guys that moved me from the house turned out to be the same ones that delivered my things to the apartment. They were really good and reassembled everything that they had to take apart. If any of my friends ask, I would definitely recommend that they use American Van Lines. All in all, my move went smoothly.
I was organizing a move for my daughter from New York to California. I wanted to make sure that it's a big company that was well-known and in business for a long time because we didn’t want to have some fly-by-night one. American Van Lines' moving coordinator was very thorough and provided everything we needed. The moving consultant gave us all the pounds and there would be a credit at the end if the pound was all done. The moving crew was excellent. They had all the materials they needed for wrapping and they were very careful with breakables. They hustled and they were really good.
When they came, they weighed the truck first and delivered everything. The estimate we had was 3900, and we knew we were gonna be under that. However, it was a week delay in them to get back to us and that was slow. They finally came back and gave us a credit of $400. But everything was positive. I’ve heard there could be nightmares out there with moving companies, but we had a very good experience with American Van Lines. I would definitely recommend them to a friend.
I asked the realtor to give me a recommendation and American Van Lines was one of them. We moved from the house I sold to an apartment. I wasn’t too happy with their moving crew. The first guy that came to the door said I had more boxes than expected and that was going to raise the price. I told him that there was no way. I got rid of a bunch of stuff. He said okay and went on from there. At the end of the move, I tipped the three guys that and gave $60 in change to one of the guys. He looked at it, put it down the table, and started counting it out one bill after the other without saying a word. He picked it up, counted it again and never said a word. I told my moving coordinator I don’t want that same crew back here.
For my second move, I’ve been jerking American Van Lines around a little bit because I wasn’t able to coordinate the closing of the move date because of the hurricane up in South Carolina. We’ve had to change it two times already and I’m trying to get them to respond to the latest date. I told them today I could get packed and moved out of here starting Wednesday of next week. I’m waiting for American Van Lines to get back to me with a pickup date to move to my permanent new home in South Carolina.
I would recommend AVL because they did an awesome job. They worked hard because I had a 10-room house but moved into a two-bedroom apartment. My only concern was my husband's wedding band inside the case of a Brad Paisley Christmas CD in a drawer was gone. I filled out a report but they said they never saw it. The ring could have fallen out but I didn't take the drawers out of the dresser and just put tape around them. But it's okay because he is paralyzed on the left side and can't wear it anyway.
I used American Van Lines when I relocated to another state. The moving crew, especially the driver, were amazing. It was the best part of my whole experience. They were fantastic in picking up my things and delivering them later that week. They worked magic. American Van Lines is a great company. I would recommend and use them again.
The movers from American Van Lines were quick, and they did a fantastic job. However, the call center portion wasn’t that great. The coordinator was fine the first time I met her. Past that, any time I tried to email her, I didn’t get too much response back. I had to reach them or leave messages and sometimes it was hard to get anyone to call me back.
I've used American Van Lines six times and they've been great ever since. The experience is very smooth, streamlined, easy, and efficient. Our coordinator for more than one move has been great. The moving crew is helpful and accommodating too. They come extra prepared to help me think of anything that I forgot, and they're very delicate with the furniture.
I did a Google search to see what are the top 10 van lines available and found American Van Lines to be one of the top. Their moving coordinator gave me a good and competitive rate and I surely appreciate him doing that. Towards the end of the time, they were saying that they own the truck, and don’t do a third-party deliveries and that’s how they’re different from all the other companies because other companies sublet the transaction to some third-party truck owners.
But then, eventually, what I got was not an American Van Line truck. Instead, I got again a third-party truck. I wasn’t very happy about that part of my experience. Plus, they charged me $300 for packing that wasn’t required and they didn’t let me know beforehand that they would be charging me that much. I would have taken a few things out of those packing because there were a few things that didn’t even worth the cost of the packaging for that product. That was disappointing.
On a positive note, though, I didn’t have any major delays or major damages. I had some damages but the cost of the putting and getting the money back is way more than what the damages cost, so we thought of not applying for those. And, my five-year old vacuum cleaner wasn’t packed well, it was the Dyson cleaner that was broken. On the whole, it was only one or two things that got damaged compared to my friend’s experience where there were a lot of issues with it. I also noticed that it is a bit weird that the driver was charging us for delivering the objects upstairs before we even thought of unpacking. He said that we have to give him the money before he even put things down. We ended up only putting 10% of our boxes upstairs, but he took $150, so we gave them the money because he did do a hard work of putting everything inside.
But those are very small things compared to what I have heard about the horror stories of the movers. So on a comparative basis, the delivery was well done. Although I spent a little bit more money than expected, the service was great, and everything was done upfront. They were very truthful, always communicated where things were, and the guy came within two days, which was great, so we didn’t have to wait weeks for our things to be delivered. I was happy with the entire end-to-end service.
I used American Van Lines when I was moving due to work reasons. The delivery guys did the job pretty quickly. It took them minimal interference and by simply showing them the stuff, they were able to pick them up without any too much discussion. It's hassle-free.
Our experiences with American Van Lines were terrific. Everything was positive, and we were very pleased with the people we met. The moving crew was there early and were very good. However, on the way back, when they were actually delivering the furniture, the poor driver was by himself. My husband and I would just take off the wrappings but he basically did most of it himself. It all went well, but it was tough on him. But other than that, they stuck with their price, didn't play any game, and were good to deal with.
American Van Lines Company Profile
- Company Name:
- American Van Lines
- Company Type:
- Year Founded:
- 1351 NW 22nd Street
- Pompano Beach
- Postal Code:
- United States
- (855) 534-5598
- (888) 689-9991