American Van Lines

American Van Lines

Pompano Beach, FL

 4.5/5 (2306 reviews)

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About American Van Lines

American Van Lines provides local and long-distance relocation services for residential and commercial clients. It offers partial and full packing and crating services and is able to transport specialty and high-value items. American Van Lines is family-owned and -operated and has been in business since 1995.

    Pros & Cons


    • Easy booking process
    • Storage options available
    • Flat-rate pricing system


    • Some weight limits apply
    • No immediate online quotes

    Bottom Line

    American Van Lines’ state-to-state relocation costs are competitive and come with a pricing guarantee. The company requires deposits and has some weight limitations, but it might be worth it for the large fleet of shockproof vehicles.

    Top American Van Lines Reviews


    American Van Lines did a marvelous job. The gentleman, the quality assurance folks and the rep who was on top of everything communicated very well. The transport took about a week...

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    ... Everything was right on and the two men that came out to do the move worked and did everything. Not one thing in all my household goods was broken. I had 128 boxes plus the fu...

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    Information from American Van Lines on the Coronavirus (COVID-19)

    American Van Lines is adhering to safety protocols from the Centers for Disease Control and Prevention and the World Health Organization. It is also encouraging virtual and over-the-phone estimates instead of in-home examinations and providing its delivery drivers with personal protective equipment, such as masks and gloves. Most American Van Lines employees are working from home, and those in the office are following social distancing guidelines. American Van Lines is requiring employees who feel unwell to stay home, as well.

    About American Van Lines moving company

    American Van Lines is a certified American Moving & Storage Association (AMSA) ProMover. Whether you’re moving across the state or to another country, you can choose from a selection of comprehensive and flexible moving service options from a company with a large fleet of well-maintained transport trucks that accommodate city-to-city or state-to-state moving. AVL shuttles run weekly to all major cities.

    American Van Lines movers also specialize in packing fragile, high-value items, such as fine art, antiques and pianos. Trucks are spacious, clean and equipped with an air-ride suspension system to ensure a smooth ride for your delicate items. If the truck with your belongings breaks down, backup trucks can easily take over to make sure your belongings are delivered on time or with minimal delay.

    American Van Lines moving services

    American Van Lines is licensed by the Federal Motor Carrier Safety Administration to provide residential, corporate, commercial and military moving services, including packing, crating and storage facilities during the moving process.

    • Corporate relocation: If your business is paying for an employee to move for a job, AVL can coordinate under tight deadlines to make their relocation a seamless experience.
    • Military moving: Moving your family to a new military post takes comprehensive planning and budgeting. AVL offers free in-home estimates, valuation insurance options, full-service packing and transportation, U.S. military-approved storage facilities and online shipment tracking.
    • Business moving: AVL applies a systematic approach to moving businesses. The process starts with a thorough evaluation of the new and old offices. AVL then offers services according to your needs, such as disassembly and reassembly of furniture, complete or customized packing, commercial storage and anti-shock vehicles to keep your furniture and equipment in great condition throughout their journey.
    • Storage facilities: AVL is licensed to provide private storage compartments inside fireproof and stormproof buildings with 24-hour security surveillance cameras. The storage units sit in a climate-controlled environment, which helps preserve the condition of furniture, machines, antiques, fine art pieces and other delicate items. Storage vaults are also available for high-value items.
    • Piano and antiques moving: AVL’s moving specialists are trained in the proper handling of pianos throughout the moving process. They can disassemble and reassemble pianos of all types, including grand, vertical, electrical or digital pianos. The company’s movers also have experience protecting antique and fine art collections.
    • Packing and crating: AVL provides full packing and crating services. Moving specialists secure all household items with top-quality crating and custom boxes. Mattress boxes, wardrobe boxes, mirror cases and other supplies are available.

    American Van Lines costs

    Pricing can vary greatly, depending on your location and the services requested. Hourly rates can start between $25 and $35 for shorter moves. Long-distance haul prices are estimated as flat rates. At the time of publishing, American Van Lines offers the following starting rates for interstate moves:

    Moving fromSmall apartment*Three-bedroom house**
    Los Angeles to Atlanta$4,549$13,110
    New York to Austin, Texas$4,096$8,764
    Dallas to Denver$3,022$6,191
    Miami to Los Angeles$5,227$11,327
    Houston to Chicago$3,429$7,095

    * Based on average shipments for a one-bedroom apartment (4,000 pounds).

    ** Based on average shipments for a three-bedroom house (10,000 pounds).

    American Van Lines FAQ

    Are American Van Lines costs negotiable?
    According to reviews, some customers have been able to negotiate a lower rate. American Van Lines also offers to match prices if you find a lower cost through another mover.
    Is American Van Lines a broker or a carrier?
    American Van Lines is registered as a carrier with the Federal Motor Carrier Safety Administration. It has 15 trucks, 51 trailers and 39 tractors in its fleet, according to the FMCSA.
    Can American Van Lines move on the weekends?
    Yes, American Van Lines can accommodate moving dates during weekends. It charges no extra fees for this service.
    Will American Van Lines move boxes that I pack myself?
    American Van Lines will accept boxes that you pack yourself provided they are safe to move and do not contain items that are prohibited. You’ll have to declare the nature and overall value of the contents in the bill of lading for transparency and valuation purposes. The valuation process will determine the carrier’s liability in case your boxes get lost or are damaged. The carrier may increase your fees for additional insurance coverage for high-value items.

    Is American Van Lines a good moving company?

    We recommend considering American Van Lines for long-distance and cross-country moves. The company provides a variety of flexible moving services for individuals and businesses. As with many big moving companies, some American Van Lines complaints mention late cancellations or unexpected changes to quoted price estimates. However, it has good customer ratings overall.

    American Van Lines Reviews

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    Page 1 Reviews 0 - 10
    Verified Reviewer
    Original review: May 19, 2023

    This company is the worst. Not only did they charge me $6000 from NY to NH, the movers stole items from me. Literally a whole bin, and items from other bins and boxes. Furniture chip, dented, boxes damaged, broken boxes with items placed in other boxes. I emailed the company to tell them about my stolen items, and no reply at all. DO NOT GO WITH THIS COMPANY. I emailed them a inventory list to 3 different people within company, day of move, they tried to charge me additional $100 per box to place my other items. 3 people got this list, not once anyone stated certain items needed to be placed in boxes.

    I had to argue just to get the charges removed. Worst part, is having items stolen from me. They have criminals working for them and being that I didn't get a reply from company, just proves higher ups are worse than the thieving workers they have since they condone what the workers do. Spent $500 tipping movers to find out they stole from me.

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    Customer increased Rating by 4 stars!
    Verified Reviewer
    Resolution response: May 25, 2023

    This has been resolved. American Van Lines was prompt in responding after my grievance was highlighted to them!

    Original review: April 27, 2023

    I wish I could give zero stars, but then THIS SITE doesn't let me, and this is a story that needs to be out in the open. Please don't give them business, you'll get cheated. The worst moving experience anyone could ever have! Like all cheats, they play nice in the beginning, and then everything goes to hell! Here's the experience: The move was from Austin to Jersey City in September 2022. Packing and Pickup - this thug looks to hustle (cheat) you. Now, there is this list that we've reviewed and finalized with American Van Lines over multiple iterations and with revisions, all to make sure there is no lack of clarity. We've even opted for insurance to protect the value of our furniture and other stuff they're moving! Payments are of course all made in advance, seems like you've paid to suffer, and get your money's worth!

    The movers quickly pack furniture that you tell them to not touch since it isn't covered, and refuse to pick up stuff that we've specifically agreed with AVL and paid for. It's not offloaded when you ask them to do so. We've given estimates of boxes we will need to move our clothes and personal effects, but all of that is disregarded. We ask for 30 boxes and for packing material for fragile expensive items - we are told the movers won't pick up anything more than 10 boxes unless we fork out more money, and the "fragile packing material" is just packing paper, not bubble wrap like we were told when making the order. We are helpless since they've loaded all the furniture they packed in the truck and threaten to leave it on the street if we don't comply - not return it where it was, but leave it on the street.

    We're then told they will charge us by weight (even for what you asked them not to pick up and they did) even after they give an estimate, but don't do the weighing in your presence - you can't go along to review the weighing process - you have to trust those that definitely haven't earned it through the packing and pick-up process. Under duress, on account of AVL not complying with agreed contractual terms, and threatened with dire consequences of having all your furniture and stuff on the street unless you pay more money, you comply.

    Drop off - The building we are in allows wide load trucks to enter, but we are told that the driver isn't capable of driving the large truck to our location, and so we have to pay for them to get a U-haul. A truck that is not a u-haul arrives with our stuff. There's damage to about 50% of our stuff, broken computer monitors, missing items and boxes. We are told to make an insurance claim. They do not refund for items clearly agreed to be transported, unless you make a claim(!). We thank the gods for having opted to purchase insurance.

    Insurance Claim: We've sent a detailed email with pictures and videos. We've listed what items were never brought by AVL. We get an acknowledgment email seeking 90-120 days after the claim to compensate us - the fine print requires us to submit an insurance claim form for the 90-120 days period to kick in, and says AVL would send this form separately.

    We follow up 90 days later asking for claim status, and we are sent a claim form asking us to fill this up. I've seen and heard of loads of folks getting penalized for not reading the fine print, but have never seen the person whose fine print it is not bothering to comply with what they say they would, and is a necessary first step for us to comply with the fine print.

    Latest status - the claim form requires us to perform appraisals of the value of furniture at the time of transportation, obtain estimates for repair, and 300 other things to MAKE A CLAIM, that one will not be able to do in one lifetime. We are frustratedly working on this as I write this review, when I'm hit with the realization that I don't want my worst enemies to go through this pain and suffering - hence the detailed review.

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      Verified Reviewer
      Original review: March 3, 2023

      Originally promised that they do not use subcontractors and gave us a date range of move. Paid them half of the job as a deposit and then the day before the 3 day range of move, they said they cannot do the move UNTIL another week later?! They said they tried to find partners to do this but could not. Meaning subcontractors!!!! The day we were called about this, we have packed everything in our house and ready to go?! The only saving grace is they called on a Friday around lunch. Had they called on a Saturday, we would have been SOL.

      We had to get of the house that weekend as the new owners are taking possession of the house. You can imagine we scrambled and called a ton of moving companies, most of whom, of course, could not do the move as it is short notice. We lucked into a local partner of Mayflower who took care of our move ASAP. Also, they came up with an estimate of total pounds for our move without sending anyone to review our house?!?! What a joke. If I can give me a ZERO star review, I would have. DO NOT DEAL with American Van Lines.

      2 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: Feb. 14, 2023

      I had a horrific experience working with American Van Lines. I am not usually a person who writes reviews, but this experience was BEYOND terrible. The customer service was limited and sporadic -at best-before my scheduled pick up of “Saturday, 2/27 between 9A-12P”. I was shuffled around to a few different reps and would receive contradicting information about who I was supposed to get in contact with for questions/inquiries. I responded to an email with questions and two days later a different person called me back. Then, an entirely different person would call me later that day to say THEY were the point person.

      On pick-up day, I woke up at 5:30a, to pack up my bedding and the items that I needed for my last night’s sleep in my place. At 8a, I took my dogs to doggy daycare ($60 fee) so that they wouldn’t be in the movers' way. I waited...and waited and waited. At 11:40a I called American Van Lines to check on the status of the truck. After speaking to someone very briefly, I was then put on hold for 20 minutes, then a RUDE and extremely dismissive representative picked up the call saying “Can I help you?” – I explained the situation and said that I thought someone was trying to get me in touch with Frank and the boy said “Frank doesn’t work on Saturdays”. He said "the movers are unable to unload their current delivery that day and will come on Sunday evening instead" and that there was nothing I could do about it & that was my only option.

      Again, NO APOLOGY for this inconvenience. This person acted pissed off at ME. He was snide and bitchy. He never apologized for the inconvenience they put me in. He made me feel like I was a burden TO HIM. What the heck am I paying this company to do then?? AVL's dispatchers couldn't call ME and give me the update about the truck's arrival?

      When I finally did hear from Frank on Monday morning, he was completely unaware of the fiasco that had occurred over the weekend, he sounded apologetic and said he’d be back in touch with me the next day (Tuesday 1/30). I did not hear back from Frank until Friday 2/3. On that call he told me that he’d call me on Tuesday 2/7 with an update on the delivery of my things. At 7pm Saturday evening (2/4), the movers called me telling me that they would be delivering my things the next morning – Sunday 2/5. Are you kidding me!?! I had plans to go out of town with my family for the day and those plans had to be canceled at the VERY LAST minute.

      Honestly, the communication was lacking after American Van Lines received the initial payment but after the move was set in motion, I was treated like garbage. I felt like I was held hostage. Before the movers would unload the truck, they said I had to pay the remaining balance. NO ONE from American Van Lines called me about this payment. A dispatcher from the moving company took my final payment over the phone. I don’t have ANY idea who that person was – or where is my CC information is now either. Was that a licensed and insured company – WHO KNOWS?! I still haven’t heard from America Van Lines. I am incredibly annoyed and will be certain that everyone I know hears what an awful experience I had too. *The movers who did arrive Sunday evening were efficient and friendly and the only positive part of this whole ordeal.

      3 people found this review helpful
      Verified Reviewer
      Original review: Jan. 17, 2023

      Every negative review you read is spot on and we all share similar experiences with this terrible terrible company. There’s no communication, no accountability, and not even an iota of customer service. I'm not going to tell my entire story as it’s basically the exact same as those who’ve shared theirs, but please take your business elsewhere.

      3 people found this review helpful
      Verified Reviewer
      Original review: Jan. 10, 2023

      I hired American Van Lines because they gave me a competitive quote. I asked multiple times how accurate their quotes were and was reassured they were spot on. I also asked what could cause the price to change, specifically if I only listed 100 boxes and ended up with 110, how would that affect my costs. I was told not to worry about just a few boxes over, it would be no big deal. The day before the movers arrived, I received a call from American Van lines that they did not have a truck or employees for our move and we were being outsourced to a sister company for pick up. The new company would bring our belongings to American Van lines and they would do the rest of the move.

      Pick up day was Christmas eve and I was not able to watch their every step. The first thing Igor did was a walk around to assess our property. He said it looked like I was a couple items over and he would have to send me a new contract. The price on the new contract was significantly higher than my estimate, but I was repeatedly told by Igor to ignore it because it would go back down when American Van lines took possession of my items. I was also told that they would not move anything until I signed the new contract. Based on my previous conversations with American Van lines and the fact that I was backed into a corner and needed my stuff to be moved that day, I signed the new contract.

      A few days later, I was finally able to sit down and go through the new contract I was sent. There was a whole section label "additional household items", but most of the things listed, I didn't even own. I spoke to my moving coordinator Niyah and explained the discrepancies I had found. She said since I signed there was nothing she could do. I explained the situation I was put through on moving day and the information I was given during multiple conversations I had had with American Van lines prior to move. She kept repeating that there was nothing she could do. I asked to speak to a supervisor and was told no one was available.

      Niyah, sent me the itemized list of what was put on the truck. I pointed out that the additional items I supposedly had were not present on my list of possessions that went into the truck. At this point some other woman got on the phone claiming that she was a supervisor and had been listening to our conversation the whole time. Weird. Anyways, she was the first person, 5 days after they had possession of everything I own, to tell me that I was in a contract for a specific number of items to move and if I exceeded that number even by a pencil, American Van lines could void our original estimate and charge me by weight. This was never told to me in all the conversations I had with American Van lines about would could possible affect my final balance.

      She also reiterated that since I had signed the new contract, I owed the new price. I told her that I only signed the new contract because Igor and his crew were refusing to move anything until I signed it and I needed my stuff out. I wasn't given any other option, but to sign it or not get moved. This is when she told me that wasn't true, but that they still would've had to move all my possessions on my original estimate if I had refuse to sign the new paperwork. I told her that was really important information for me to have and no one from her company told me, not even when I received the call that I was being outsourced to another company. I would think they'd want their customers to have all the information needed for a smooth transition of companies.

      I asked to speak to a manager above her and was told no one was available. I asked that someone call me back as soon as possible. No one called me back. My stuff was supposed to have arrived on Jan 3 at the latest. At 430 on Jan 2, I received a call that my stuff was delayed and I would be called again tomorrow. It wasn't until we called on Jan 5th and demanded that we know where our stuff was and when it would be delivered that we finally started getting answers, only they weren't from American Van lines. Unlike what we were repeatedly told, American Van lines never took possession of our items, their sister company was doing our entire move!

      They finally arrived Jan. 7th, four days late. The driver demanded we pay the full amount of the falsified estimate. I told them that I only had what I had originally agreed to with American Van lines. It was a $4000 difference in price. They refused to deliver our stuff. The cops came and told them they should accept the agreed upon amount, deliver our stuff and let us finish the dispute with the company. They again refused. Our stuff was not delivered.

      On Jan 9th, I received a call from American Van lines customer service manager, Ken. His compromise for the situation was that we pay the full amount upfront and if they found discrepancies, they would issue me a refund later. I told him that their company should front the difference and if later on they found discrepancies they could charge me. He said they could not do that. I told him that I did not have an extra $4000 laying around and couldn't pay them even if I wanted to and the fact that they are holding hundreds of thousands of dollars worth of my goods for $4000 was extremely off balance.

      This is when he informed me that due to our stuff not being delivered, it was being stored for a fee of over $6000! I told him I would be seeking legal counsel and I'm in the process of doing that. Refusing to temporarily take a $4000 loss until issues were settled, but then turning around and spending over $6000 on storing my possessions sounds like really bad math to me. They currently have everything I own and are holding it as collateral to force me to pay what they want.

      3 people found this review helpful
      Verified Reviewer
      Original review: Nov. 29, 2022

      Moving is very stressful. Do yourself a favor and do not use American Van lines for your next move. Look elsewhere, this is one of the worst companies I have ever dealt with. They failed to inform my movers that I needed to be packed. The movers were surprised when they showed up and found out I had paid for full packing. This caused issues as many items were not properly packed, see below for more on that...

      I asked the company not to deliver on a specific date because I was out of town. They initially said this wouldn't be a problem to accommodate. However, They moved dates four times, each time cancelling with hours to spare or even during the moving window. Eventually, they wanted to schedule the delivery on dates that I was not available. They had zero flexibility on this, suggesting either I pay thousands for storage or I assign power of attorney to the manager of my storage unit (a stranger essentially) to accept delivery.

      I expressed dissatisfaction and they offered me $200 dollars in "compensation". Keep in mind I am paying close to $7,000 for this move. The pitiful compensation offer came with strings attached and they would only offer it if I agreed to terms that would prevent me from suing them if my move was delayed and/or my items were damaged. The compensation agreement stated that I would only be able to seek damages via a claim to their company. At this stage I had not even received my items, let alone determined if they were damaged, so I rejected their compensation agreement.

      Ultimately, I was able to find someone to accept delivery on my behalf and they cancelled again. This time it was the last day of the contracted delivery window. Day of delivery the driver decided he could not deliver with his 18 wheeler, despite not even visiting the property. The property regularly fits 18 wheelers and has space to turn the truck around. The customer service made no attempts to call the property and confirm, instead requiring I pay an additional $635 dollars or risk paying thousands of more dollars for them to hold my items in storage. Driver also tells my contact not to show up at the delivery. I tell my contact to show up and supervise the delivery. Turns out that my most expensive items were destroyed and one didn't even make it onto the truck. If we hadn't shown up, I don't believe we would have learned of our damaged items

      LESSONS LEARNED. Do not agree to delivery dates that you cannot attend to (my fault) because they will make no effort to accommodate your schedule. Instead, clear your calendar for the entire window and expect to be inconvenienced multiple times. They will only compensate your items at $0.60 per pound. Think about that... Their compensation for inconveniences is not a refund, it is an agreement that prevents you from seeking damages in small claims court. Their customer service is terrible. There is no service to the customer. They have clearly structured their customer service program to protect or increasing the company's revenue.

      7 people found this review helpful
      Verified Reviewer
      Original review: Nov. 22, 2022

      I employed American Van Lines because of the reviews I had seen. I should have known when I saw them packing my home, very unprofessional. Evidently only the driver works for them, they (the driver) calls people to help from the local area. The driver had only 2/3 of the packing supplies needed for our home, plastic bottles were wrapped with 5 sheets of paper while glass lamp shades were thrown in a box with its base.

      We were told one day for arrival at the new home, they were there the next day. Before this things were strange but now, it gets worse. In the dead of night the driver calls and I have to go get him, cold and raining. We spend the next hour and a half scoping out his route because he does not think he can get his truck in to where I live now. Well he decides he can't do it so we will have to "shuttle" the load. Well, ok I guess we need to do what we need to. I get a call the next day saying if I do not pay over $2600 dollars for a U-haul rental I will not receive my possessions. Well, ok...I guess they need to pay for numerous people to help shuttle my things between the 18 wheeler and the u-haul and into my home....wrong.

      The driver informs me that he can't find anyone to help him so his 22 year old nephew and him were going to do the entire load themselves. (You already know how this is going to turn out without me saying anything, and just so you are right.) The driver never calls to let me know when he is coming, tells me he will be here at 7am and shows up at 4pm (evidently he had to deal with the police being called on him so he had to move his truck and other issues). So, it's cold, they are not dressed for the cold, the first time they pull up with the U-haul and open the doors I can't believe my eyes, stacks of boxes turn over, furniture not covered and just thrown in, chairs impaled into boxes.

      Well, "In order to expedite this moving process (He only had the u-haul rental for the day), we will just put all your stuff in the garage and another room". He did, however try to put some things inside the home. I started helping because it was just him (The Driver) and his nephew...I swear I unloaded half the truck. After the third load we were done with the u-haul....He had to get on the road for another job in another state 8 hours away so he rushed through trying to get some things done. Well our leather chairs fell apart when we sat in them....In the middle of the night our mattress fell to the floor with us on it (stop laughing, it's true). All major furniture was damaged, things were broken.

      In trying to get with the company, they will not talk to me...When I do finally talk to my "Customer Service Rep" I get lip service and no results. They will try to get someone else to my home to put up all the things left in my garage and back room, but no results days later. I am having to haul furniture, boxes, things through the home to where they go now when they were contracted to do so. I will file insurance, yes, but how do you think that will go? Do Not hire this company. They got my money then dropped me with a home full of damaged furniture and torn apart boxes I have to move myself.


      7 people found this review helpful
      Verified Reviewer Verified Buyer
      Original review: Nov. 14, 2022

      AVL will give you a low-ball "Binding Estimate", but on move day, they will void the contract and come up with a NEW price. Keep reading for details. So, my mother was working directly with a sales person for months at AVL (James **) and he instructed her to send him a list of items in the home. She asked him if he was planning to send an estimator to do a walkthrough in the house and he said that "they don't do that". She asked if he wanted photos sent and he said "not necessary". So she sent a list of the big items in the home, mostly furniture, and he said this was sufficient and gave her a quote. He explained that the Binding Estimate is the final price, it would not change with weight or number of boxes. We were locked in. So we thought.

      Moving week arrived and we were given a 3-day window when we should expect the truck to arrive. It never did. It's very difficult to get ahold of anybody who can actually help you at AVL but we finally spoke to Rita who manages the dispatch. Rita explained that they didn't have a truck and the NEW date is two days from now. We were selling the home so now in violation of escrow but luckily worked with the agent and buyer to give us two more days. Rita also promised a $100 credit per "day late" but of course we were never given that credit. We thought the worst was over but not even close.

      Moving day arrived and the truck was on time. The moving manager spent two hours walking through the home writing a detailed list of every small item in the home. He said that he was going to send this list to AVL and they would send us a "revised estimate". Really? What happened to our BINDING guarantee? Liz ** called from AVL and (surprise surprise) has a NEW PRICE due to all the small items they failed to ask for during the initial bid. Things like a coffee maker, dishes, a small box fan, garden tools... just things you would expect a home to have. We were NEVER told that they needed this level of detail.

      So, here we are, already past the escrow date and we absolutely have to be moved today, and Liz gives us a price that is MORE THAN DOUBLE the original "binding estimate". After quite a bit of arguing Liz stated that "We can honor the original binding contract but we will only move the items listed on that contract. But if you want everything moved, you have to sign the new (double price) contract. Choice is yours." And that's the scam. They had us up against the wall, with really no choice but to accept this new price, which could be anything they want.

      In my opinion, AVL has very suspect practices. I can't say for sure that AVL planned this all along, or that they never intended to honor the original contract, but that's how it seems to me. James could be incredible, incompetent, or just very crafty. He's a sales guy who landed a contract and ended up doubling his sales on moving day. Worked out great for James while they emptied out my mother's savings account. I wish there was a law that protected consumers when they are at their most vulnerable. AVL took full advantage of the situation. I could never recommend this company. The entire moving experience was an absolute nightmare and cost us a fortune.

      11 people found this review helpful
      Verified Reviewer
      Original review: Nov. 3, 2022

      This company advertises itself as a ‘trusted’ moving company with ‘great customer service.’ The reality is they are unscrupulous, unorganized, and a complete disgrace. First, they don’t commit to a moving date. They leave it up to the last minute and – surprise, surprise – targeted moving dates get bumped. Again and again. Ours was bumped four times. They offer zero commitment to paying customers who are basing considerable housing and financial decisions (turning on/off utilities, agreeing with landlords about move-out dates, where to stay when they don’t show up when they say they do) on their word. When you pay for a service, you should be able to rely on that service.

      Speaking of commitment, when we first put a deposit with American Van Lines, we received an email from someone stating she was our “permanent contact at American Van Lines.” Then she disappeared. That happened three more times. After the moving date getting bumped four times, a crew finally arrived at 3:45 in the afternoon. They were a sub-contracted moving company – not even AVL. In our case, it was a company called Next Stop Moving and Storage, which was horrendous. They essentially extorted us for more money. After reviewing what needed to be packed and moved, they concluded that it was going to cost a couple thousand more dollars and said we could either pay, or they’d leave. This is a tried and true tactic – check out all the online reviews. They are a moving broker who will purposely underreport how much your costs will be to get your business.

      Frantic phone calls to AVL led to the crew finally agreeing to pack up the house. Since they didn’t arrive there until 3:45, they were there until 2am finishing the job. The same thing happened when they arrived at the move-in house. Before they would even open the door of the truck, they were demanding a) to be paid more money, b) to be paid upfront then and there, before the unloading, and c) we had to sign a waiver saying everything had been received – again, before the truck door was even open. In the end, we paid – we were exhausted, stressed and they had our entire home in their possession.

      Next Stop Moving Company was despicable, but ultimately American Van Lines is the responsible party as they are the ‘trusted’ moving company that we hired. The many levels of unprofessionalism are staggering: the bumping of dates, the lack of communication, the sub-contracting of the work, the refusal to be accountable. This is a company built on dishonesty, deception, and dereliction of duty.

      6 people found this review helpful

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        American Van Lines Company Information

        Company Name:
        American Van Lines
        Company Type:
        Year Founded:
        1351 NW 22nd Street
        Pompano Beach
        Postal Code:
        United States
        (888) 689-9991

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