American Van Lines
  1. Home
  2. Movers
American Van Lines
ACCREDITED PARTNER

American Van Lines

Pompano Beach, FL

 4.2/5 (145 ratings)
  • 5 stars
    89
  • 4 stars
    30
  • 3 stars
    11
  • 2 stars
    3
  • 1 stars
    12
Saved
Call Now Toll Free
(888) 623-6291

About American Van Lines

American Van Lines provides local and long-distance relocation services for residential and commercial clients. It offers partial and full packing and crating services and is able to transport specialty and high-value items. American Van Lines is family-owned and -operated and has been in business since 1995.

    Overall Satisfaction Rating

    • 5 stars
      89
    • 4 stars
      30
    • 3 stars
      11
    • 2 stars
      3
    • 1 stars
      12

    Pros

    • Easy booking process
    • Storage options available
    • Flat-rate pricing system

    Cons

    • Some weight limits apply
    • No immediate online quotes

    Bottom Line

    American Van Lines’ state-to-state relocation costs are competitive and come with a pricing guarantee. The company requires deposits and has some weight limitations, but it might be worth it for the large fleet of shockproof vehicles.

    Top American Van Lines Reviews

    How do I know I can trust these reviews about American Van Lines?
    • 2,888,800 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Rated with 5 stars
    Verified

    American Van Lines did a marvelous job. The gentleman, the quality assurance folks and the rep who was on top of everything communicated very well. The transport took about a week...

    Read full review
    Rated with 5 stars
    Verified

    ... Everything was right on and the two men that came out to do the move worked and did everything. Not one thing in all my household goods was broken. I had 128 boxes plus the fu...

    Read full review

    Information from American Van Lines on the Coronavirus (COVID-19)

    American Van Lines is adhering to safety protocols from the Centers for Disease Control and Prevention and the World Health Organization. It is also encouraging virtual and over-the-phone estimates instead of in-home examinations and providing its delivery drivers with personal protective equipment, such as masks and gloves. Most American Van Lines employees are working from home, and those in the office are following social distancing guidelines. American Van Lines is requiring employees who feel unwell to stay home, as well.

    About American Van Lines moving company

    American Van Lines is a certified American Moving & Storage Association (AMSA) ProMover. Whether you’re moving across the state or to another country, you can choose from a selection of comprehensive and flexible moving service options from a company with a large fleet of well-maintained transport trucks that accommodate city-to-city or state-to-state moving. AVL shuttles run weekly to all major cities.

    American Van Lines movers also specialize in packing fragile, high-value items, such as fine art, antiques and pianos. Trucks are spacious, clean and equipped with an air-ride suspension system to ensure a smooth ride for your delicate items. If the truck with your belongings breaks down, backup trucks can easily take over to make sure your belongings are delivered on time or with minimal delay.

    American Van Lines moving services

    American Van Lines is licensed by the Federal Motor Carrier Safety Administration to provide residential, corporate, commercial and military moving services, including packing, crating and storage facilities during the moving process.

    • Corporate relocation: If your business is paying for an employee to move for a job, AVL can coordinate under tight deadlines to make their relocation a seamless experience.
    • Military moving: Moving your family to a new military post takes comprehensive planning and budgeting. AVL offers free in-home estimates, valuation insurance options, full-service packing and transportation, U.S. military-approved storage facilities and online shipment tracking.
    • Business moving: AVL applies a systematic approach to moving businesses. The process starts with a thorough evaluation of the new and old offices. AVL then offers services according to your needs, such as disassembly and reassembly of furniture, complete or customized packing, commercial storage and anti-shock vehicles to keep your furniture and equipment in great condition throughout their journey.
    • Storage facilities: AVL is licensed to provide private storage compartments inside fireproof and stormproof buildings with 24-hour security surveillance cameras. The storage units sit in a climate-controlled environment, which helps preserve the condition of furniture, machines, antiques, fine art pieces and other delicate items. Storage vaults are also available for high-value items.
    • Piano and antiques moving: AVL’s moving specialists are trained in the proper handling of pianos throughout the moving process. They can disassemble and reassemble pianos of all types, including grand, vertical, electrical or digital pianos. The company’s movers also have experience protecting antique and fine art collections.
    • Packing and crating: AVL provides full packing and crating services. Moving specialists secure all household items with top-quality crating and custom boxes. Mattress boxes, wardrobe boxes, mirror cases and other supplies are available.

    American Van Lines costs

    Pricing can vary greatly, depending on your location and the services requested. Hourly rates can start between $25 and $35 for shorter moves. Long-distance haul prices are estimated as flat rates. At the time of publishing, American Van Lines offers the following starting rates for interstate moves:

    Moving fromSmall apartment*Three-bedroom house**
    Los Angeles to Atlanta$4,549$13,110
    New York to Austin, Texas$4,096$8,764
    Dallas to Denver$3,022$6,191
    Miami to Los Angeles$5,227$11,327
    Houston to Chicago$3,429$7,095

    * Based on average shipments for a one-bedroom apartment (4,000 pounds).

    ** Based on average shipments for a three-bedroom house (10,000 pounds).

    American Van Lines FAQ

    Are American Van Lines costs negotiable?
    According to reviews, some customers have been able to negotiate a lower rate. American Van Lines also offers to match prices if you find a lower cost through another mover.
    Is American Van Lines a broker or a carrier?
    American Van Lines is registered as a carrier with the Federal Motor Carrier Safety Administration. It has 15 trucks, 51 trailers and 39 tractors in its fleet, according to the FMCSA.
    Can American Van Lines move on the weekends?
    Yes, American Van Lines can accommodate moving dates during weekends. It charges no extra fees for this service.
    Will American Van Lines move boxes that I pack myself?
    American Van Lines will accept boxes that you pack yourself provided they are safe to move and do not contain items that are prohibited. You’ll have to declare the nature and overall value of the contents in the bill of lading for transparency and valuation purposes. The valuation process will determine the carrier’s liability in case your boxes get lost or are damaged. The carrier may increase your fees for additional insurance coverage for high-value items.

    Is American Van Lines a good moving company?

    We recommend considering American Van Lines for long-distance and cross-country moves. The company provides a variety of flexible moving services for individuals and businesses. As with many big moving companies, some American Van Lines complaints mention late cancellations or unexpected changes to quoted price estimates. However, it has good customer ratings overall.

    American Van Lines Reviews

    Sort: Top reviews
    Filter by: Any

    A link has directed you to this review. Its location on this page may change next time you visit.

    1 featured review
    How do I know I can trust these reviews about American Van Lines?
    How do I know I can trust these reviews about American Van Lines?
    • 2,888,800 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.

    For more information about reviews on ConsumerAffairs.com please visit our FAQ.

    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 24, 2020

    I loved American Van Lines. I knew they were a big company and I figured they would be good. However, they give you another company called Baker International that you could buy insurance from and I could never get in to buy extra insurance. They ask you for the job number, and I put it in, but maybe they figured I wasn't worth it. I only wanted $10,000 worth of insurance and maybe that's why I had a hard time buying the insurance. Anyway, that company is not user-friendly and that was a big thing. I was disappointed 'cause I would have bought insurance, even though my stuff was less than $10,000.

    Other than the insurance, the whole experience was great and the American Van Lines employees are awesome. The first person I talked to when I called was Helen at American Van Lines, and her extension was **. Anytime I had anything to do with anything, I would call her. She was great and she was my favorite lady. I didn't wanna bring home that much and Helen told me to let them know two days before if I had anything extra. On the day of the pickup, the drivers called and said they were about three hours away. I didn't have a big load. I only had six boxes, and I wanted to add two more.

    When I couldn't get ahold of Helen, I asked the drivers if I could add two more boxes. They told me not to worry about it and that whatever I had, they would take. They were so sweet. I had made changes as well. I gave away a massage table, so they weren't moving that. When they came to deliver my furniture (I have a big couch as well as a big Sleep Number bed), there was only one guy. Now, I don't know what happened, but he was the only one to unload it all and he never made one negative remark that he was by himself. My brother and I helped him do some things and I felt bad that he was by himself.

    My sister and a lot of people have moved before, and the difference between my stuff and everybody else's stuff is that all of my stuff were really new. I had just bought all of my furniture ‘cause I wasn't expecting to move. My stuff was two months old, so they couldn't break anything ‘cause nothing was old. They were so gentle with everything. They wrapped everything and I didn't have a scuff mark on anything. That's the big difference. Some people move old crap, and their stuff breaks. That's no fault of the people though.

    3 people found this review helpful

    Not sure how to choose?

    Get buying tips about Moving Companies delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: July 11, 2020

      I had to move from New York to Florida and I like the agent from American Van Lines. He was very honest and came across as sincere. I had gotten some successful bids from top companies. They were between 7,400 to 10,000 and he priced it. We had a nice talk online about the various pricing factors and he knew his business. I liked it a lot.

      I had my family come in and they pre-packed about 45 cartons of personal stuff, including clothing and stuff that we were going through. The rest of it was done by the crew, which was another 20 cartons including mainly plates. Also, they took care of all the mirrors and paintings as well as all the wrapping for all the furniture that came down. I knew where everything was and I had the head of my maintenance crew up in New York walk through the apartment beforehand so that we have things where they belong.

      When the crew came in, we had my guy there and he had the power of attorney. He did a walkthrough with the driver and went through room by room to make sure that it was as I remembered it and whatever was staying, was staying. We organized it that way and was very comfortable. We went through about a 15-minute walkthrough before the move started. The AVL crew was pretty much up to speed on that and was 99% accurate.

      Because of the pandemic, we had a very tight receiving schedule and we didn't know when we would be able to have the house ready to receive. The crew had a two-day window and they came two hours early, which was fine. We spent the better part of the day checking everything in. They were wonderful with regard to putting things where it belong. But the boxes were not itemized. I didn't know what was inside the boxes that the moving company packed. And then there was some internal damage on the back, but not sufficient enough to put a claim in at the time. They were gonna call me back for claims and nobody ever called me back but I feel reluctant to put any claims because the guys were very good.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: June 19, 2020

      Everything with American Van Lines went wonderfully. They brought everything. There was a table that they brought from Captiva, but when I got them, the edges got busted up. But I really don’t care now because it turned out that it wasn’t a marble table. It was actually plaster of Paris. What happened was, when we brought it out here, we did set the table up, and because of the dry climate here, the entire surface started peeling like crazy and it's all flaked. So, that was the only mishap, but that wasn’t their guys’ fault. They did a wonderful job. They showed up in Florida when I needed them, and they brought everything out here, and everything else made it. So, I'm very satisfied, and I would definitely use their service again.

      My kid sister set the whole thing up. We needed movers to get stuff out of Florida and bring it here in Santa Fe. She found American Van Lines' information online, probably looked at the customer responses with all the stars, and determined that they were the best. It was quite surprising that one gentleman showed up in a rental van and he drove it out here himself. I was really impressed with that. Then, he had to race off to Las Vegas for the next one. He was a really wonderful guy.

      He did the whole thing on the other end all by himself. He repacked boxes with fragile items because he determined that my packing wasn’t sound. Then, when he came here, he showed up with a gentleman, and the two of them did the rest of it. But he had to move an armoire and he did that by himself. It has the weight for four human beings. So, I was really impressed with that, and the whole thing went really well and really smooth. He did me a favor. I didn’t have to break down my bicycle and box it. He just stuck it in the back of the van and brought it right here and there was not a scratch on it. He's the guy you want. He has positive mental attitude. He is upbeat and loves what he's doing. He's dedicated to the company, and it showed.

      2 people found this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: April 24, 2020

      I was moving about 850 miles and I looked through internet opportunities. American Van Lines was the name that I recognized, so I felt comfortable that I’ve seen their vans in places. The rep that I dealt with was good. She was very communicative, empathetic, and clear on what to expect. At the time, I was living in Texas waiting for everything and on the pickup day, my dog died. The guy that picked up was two and a half hours early and I was having a family member go and be there to be ready for the pick up. So, it was a hassle that he missed the window by over two hours on the early side and I had to scramble while I was making final preparations to put my dog down.

      It was frustrating that I had to deal with that and if he came within that window, I wouldn’t have had any issue. He also had my family member's contact information and he could have called him directly. Obviously, he didn’t know what was wrong with my dog but it was almost like he didn’t read the instructions or he wanted to get uptown, so it was on his schedule. And I get that as I work in logistics. It is what it is but that just sticks out in my head because it was a bad day.

      Aside from that, I had a couple of vases and a file cabinet that were damaged from the move. But I haven't filled out the complaint yet because it'd be 60 cents a pound and it seems like it’s more hassle than it’s worth to even bother filling out the paperwork. I won’t get the value of the product at all, so why bother going through the paperwork? But overall, I had a good experience with American Van Lines. The process of unloading the stuff was fine. They called things by numbers and we checked off on them, then we trued-up the inventory and the packing sheets before they left. It was very much a paper process, which was also understandable and easy to follow.

      Be the first one to find this review helpful
      Rated with 4 stars
      Verified Reviewer Verified Buyer
      Original review: April 16, 2020

      I retired and wanted to move down to Georgia. I called the company that I used before, and they worked with American Van Lines. I felt good about the guy I was talking to on the phone. However, I was a little disappointed in the pricing. It started out with the price as $17,000. I told them that was not gonna work because almost everything was packed up and all it needed to do was be picked up and put into a trailer. I said just 25% of what we had needed to be packed, and the rest was already packed. Right then and there, he dropped the price to $10,000 without looking at any more stuff. He didn’t come down and look at anything else. It was all done over the phone, and I was a little miffed that they were able to drop it from 17,000 to 10,000 so quickly.

      It would have been much nicer if they just gave me the best price and said it was the best they could do. I looked at three companies and the other two were 12, so I went to the 10,000 one. My relocation was 770 miles and we had a special request. We had to have somebody come in and take apart my pool table and put it back together. The coordinator was good and kept up on top of things. The crew worked good and hard as well. They were nice guys but they just slammed the stuff together and threw it in the truck, so we ended up with a few broken things. My walls and floors were scratched and it was a brand-new house too. It ticked me off a little, but they kept working. They got it loaded in one day like they said they would.

      When it started getting late and the guys started getting tired, they just put the box in the garage no matter where it was designed to go in the house. They stopped moving it to the correct floors and that meant I had to move all that stuff from the garage to the basement, to the upper level and to the main floor. That ticked me off a little too. Still, the experience was straightforward.

      3 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Feb. 13, 2021

      There were two other companies that I checked out but I decided to use American Van Lines because of their pric. It was predictable and there were some additional costs, but they were acceptable. I felt comfortable with the coordinator I dealt with and I had good people who helped with the move. We had some really professional fellows who were very helpful and got the job done in really quick fashion. They were also really flexible and they were on time. They ended up doing the things that we asked as well as being very careful with the furniture.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Feb. 2, 2021

      I had very good reps. They went through room by room and took care of everything. They made sure I had everything on the list that was going and took quite a bit of time with me. The movers were wonderful and got us moved quickly. They took everything where I needed to get them to with a lot of care. Nothing was damaged on the way. Everybody was very professional and they made it very easy.

      Be the first one to find this review helpful
      Customer increased Rating by 3 stars!
      Verified Reviewer
      Resolution response: Feb. 11, 2021

      American Van Lines worked with me to resolve all of the issues previously reported. Yesenia ** was very understanding and helpful.

      Aaron
      Frisco, TX

      Original review: Feb. 1, 2021

      American Van Lines came highly recommended. I hired them to move me from Denver, CO to Dallas, TX. Due to Covid-19 I had to take a video of each room in my house. Everything seemed fine and they quoted me around $6500. When moving day finally arrived they were two days late. Blamed the previous customer and weather for being late.

      When the movers finally showed up they took a brief look at my stuff and said that there were many items that they didn't have on their inventory. Said that all items not listed would be charged @ .99 cents a pound. Of course they had already started loading my stuff. When they finally arrived in Dallas they told me that they wouldn't release any of my things until I paid the balance of the additional cost at over $13,000.00. Be very careful doing business with this company!! I've been trying to reach a resolution with what went wrong and why they overcharged me. It's been over a month and I just keep getting the runaround.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 30, 2021

      We started off with the United Van Lines but they were unresponsive to any of our not particularly demanding requests. So not very long before we actually had to move, we put in a call to American Van Lines and asked if they could help us out, and they did. They were very, very uniquely customer-responsive. Their coordinator was able to hone in on our peculiar requirements. We weren't particularly demanding but every move is different. Instead of putting us into a model, which United Van Lines did and it didn't fit us, American Van Lines customized their service to our needs.

      The driver was excellent. He did both the pickup and the delivery. We were happy about that because he knew our situation and our stuff. He was also very, very responsive. We live in a little gated community and he was very, very focused on how to negotiate getting into the neighborhood. Again, it was customer oriented. They told us it could take as much as a week and a half but it only took a week. The driver was able to hitch together two stops in New Mexico before we got here. Overall, American Van Lines did a good job and they were competitively priced.

      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Jan. 29, 2021

      We wanted the full service kind of move, and American Van Lines was able to act very promptly. They did it on very short notice and did a great job. My dad said one box was missing in the whole thing. But the rest of the experience was fantastic.

      Be the first one to find this review helpful
      Loading more reviews...

      American Van Lines Company Information

      Social media:
      Company Name:
      American Van Lines
      Company Type:
      Private
      Year Founded:
      1995
      Address:
      1351 NW 22nd Street
      City:
      Pompano Beach
      State/Province:
      FL
      Postal Code:
      33069
      Country:
      United States
      Phone:
      (800) 567-3903
      Fax:
      (888) 689-9991
      Website:
      www.americanvanlines.com

      Media

      VIDEOS & IMAGES