American Van Lines Reviews

When I called AVL, they were really nice and they gave me a good price so I picked them. Then, I went room by room with the coordinator, listed all the contents, and that's how they came up with a price based on the number of items. The date of the move changed a couple of times and then, they said they could come out early, which was great, but the problem was it was our closing date for our house. They said they'd be there by noon but the driver called and said he wanted to show up at 8:00 in the morning. We were panicking because we had to go 45 minutes south to go to the closing office. We got lucky and our Realtor came over and sat in the house until we got back.

I told the guys that there was a very precious mirror. It’s a big mirror with a fancy frame on it and I told them to double wrap it. At first, we were gonna crate it but that mirror went from New Jersey to Puerto Rico with no damage. It was wrapped in umpteen amount of cloth. From Puerto Rico to Florida, there was no damage. It was, again, wrapped in umpteen amount. From Florida to Indiana, the floral arrangements on the mirror on the bottom were nicked because they didn't put enough covers on there. There's a coffee table that's got damage on it as well as a bed headboard. There are a few other things that I’m supposed to file a complaint or file a claim, but I haven't gotten to it.

The two men who did the move were very nice, professional, clean and careful with our stuff. They put everything where we wanted it and it was very nice from that standpoint. American Van Lines did a great job. But they didn’t have a scheduled day to pick up. They gave a window of three days, which leaves you in the lurch trying to figure everything out. It was the same with the delivery. We had no idea when they were going to deliver, except that they would call. They did and said they would be here the next day. I understand that they cannot get an exact date but at least on the pickup, they could give you a closer date. But it is what it is. You live with what they give you. You don't have a choice of date. .

A painting was stolen from our family. It was 'misplaced' by the American Van Lines company during a move from San Antonio to Tucson and the company just claims 'they cannot locate it'. This is an heirloom painting passed down from our great aunt to my grandfather to my mom. Painted by the Great Enrique D'Aoust, Belgian-born and Mexican resident painter. He painted a limited series of this kind of painting with the Calla Lily flowers. This painting, more than invaluable has always had sentimental value in our family as it was in the center of our home for many decades. Now it is lost or kept by someone who perhaps knows how valuable it is.

We were trying to move quickly and during a pandemic, and the rep was very friendly and helpful. But it would have been better to go with someone in person. So if I ever have to move again, I would do that. But the moving crew did a great job. They were amazing. They were faster than even they had expected. They were very considerate. We were leaving that day. So, they were super helpful.

This is the most awful experiences I have ever had. First, I thought American supposed came with big 18 wheels truck to come to my big house to pack and picked up my moving items. Instead they showed up with rental trucks and no one even called me before and told me they were going to move my items to storage and then use a big truck later on. Then the move delayed and again no one even bother to called me and like they forgot your move and delayed on my move. When I called them almost two weeks and they told me my items are still in storage at storage. Then gave you $30 per day on their delay, but they charge you $200 per day when yourself need to delay on your move. This is not even the worst. When the moving finally here and my furniture and some items are all damaged, and they lost about 20+ items (boxes, floor lamps and a lot of personal importance items, and custom made items).

Booking delivery was very easy, and pickup was a good experience. Once the items were in transit between states is when things got scary. It was almost impossible to get ahold of American Van by email or phone. Our original agreement was for a delivery window of 3/14-4/1. The Driver was able to make it to the location on 4/7 where the delivery was stalled over an hour while both the Driver and customer were trying to get ahold of Corporate.

*Important: Reading this review may save you thousands of dollars from unexpected charges. Please don't refrain from reading the negative reviews to have a hopeful mindset about the company. I crossed my fingers with AVL because it appeared reputable, and I almost lost $2,000 due to false advertising. I initially thought the representative I was working with, James ** Jr., was friendly, but when I discussed a false offer listed on the company's website, he tried to pull a fast one. I'm grateful for his rudeness, actually, because I'd rather have a slight loss now than a huge one later.

Wish there was a no-star rating. They lost our family heirloom painting. Passed down from a great aunt to my mom many years ago. We have been communicating with one of the managers who keeps complaining to US about leaving bad reviews on them. They keep asking for extensions to find our painting, but it's already been more than two months. We are now considering taking legal action and reporting this issue to the FBI stollen art division. DO NOT HIRE THIS COMPANY, they will lose your furniture and valuable items. We still have a table that doesn't belong to us because they haven't bothered to pick it up.

Excellent service! From the beginning with the sales through the delivery, everything was very professional and smooth. The initial agent walked us through each room to get an idea of the large pieces and estimated weight. The binding estimate they provided was pretty accurate. A week before our scheduled pack date we had additional conversations with one of the moving coordinators and were able to refine our inventory and estimate even more. In the end, they were right in line with the estimate.

The driver was super nice and the people who loaded our boxes were very efficient. They got there in a timely manner. They had to park at the end of the driveway because it was too long. Those poor guys had to haul stuff quite a few feet when they got here. But everybody we worked with was very professional and it went well. We didn't have anything break and there was fragile glassware. We aren’t missing anything that we can think of. I was impressed with that and so was my husband. We would refer American Van Lines.

I liked how they handled their business and the quote was decent too. They were very professional about everything. The moving crew was really good. We were very happy with them. We got our stuff a week after we got here, so it wasn't a bad deal at all.

The crew was a couple of hours later than they said they were going to come but I got a call beforehand to let me know they were going to be a little late. Then, when they came, they were cordial and they made sure that they wrapped all the furniture up. They took care of it when they moved it out into the truck and packed the truck really well. They did a really good job and took very good care of the furniture.

I was very happy with my experience. They were on time, very polite and friendly. They did a great job.

The driver, Johnny, was fantastic. He was informative. He told us when he was coming here. He was very flexible as far as stuff being packed. Some things needed to be wrapped and they did it. He was right on time. He assigned the crews in both ends and he really assigned really fantastic people to load.

The movers of American Van Lines were very good. The guy that was in charge and his local help were very nice and polite. It was hard to get ahold of the customer service though. They only said they'd call me back with stuff. It was also hard to understand them over the phone. They had lots of people talking in the background like they had a lot of phones. It was distracting to hear that. But the quote provided was accurate. We had to change it and they were very helpful in changing it. They gave us another one and it was what we had expected it to be.

They were responsive and they answered the emails. Everything was also in one piece. The only issue I had was they couldn't really know the timeframe window. But I understood that it was a trucking issue.

I liked American Van Lines' pricing and availability. The communication process to getting it set up was a little cumbersome, because everything was email. But when I was able to finally communicate with someone in person, they were friendly and helpful. The moving crews did an excellent job of taking care of our belongings, both loading and unloading.

On the last day, American Van Lines gave me the exact timing when they were going to come. I had to call them a few times for communication but overall, they kept me on top of everything and they were able to deliver pretty well. There were two reps who showed up the first time they were picking up my stuff, then when it was being delivered, there was one gentleman that helped unload. I was worried because there was only one rep but he ended up doing a great job. Aside from that, the original person that I talked to, Shailene, was very knowledgeable and she was able to walk me through everything, which helped me with making the decision to go with them. The quote they gave me was also pretty solid and all in all, I would recommend them.

Our house was being built in Minnesota and we lived elsewhere. We have a cabin up in Northern Minnesota, so we were there until our house was all finished. They were trying to coordinate things. We told them when our closing was going to be months before the actual closing but we still had two weeks after the closing that we waited for the delivery. We thought we gave them a lot of notice, but I don't know the process that they went through.

The moving crew was excellent. They moved us from our house that we sold up on South Florida and they were also the ones that moved us back up to a home that we bought in North Florida. Everything went well. I was very happy with the moving crew.

American Van Lines did a really good job. They were one of the least expensive movers. The guys who loaded the material were good and they delivered it in a timely fashion. They put everything in the house. There were a couple of broken pieces but nothing out of the ordinary.

American Van Lines was prompt and the guys were courteous.

I called American Van Lines because of their name, their reputation, and the number of years they've been in business. They went and got my stuff. They brought it to me and put it in storage. And their part of the move was smooth as ice. They did a good job. Never, ever call a broker. Always call a carrier. Call American Van Lines.

The American Van Lines team was great. I packaged everything, and the move went as well as to be expected. The cost was fair too.

I was originally gonna go with PODS, but as time went on, we started figuring out there would be more and more problems just because of where I was moving. It wasn't going to be doable. At that point, it was almost time for me to go, so I panicked, and American Van Lines was the cheapest one that didn't immediately hang up on me after the second time I called back. Everyone I talked to was cool, very helpful, and let me know when anything changed as soon as they got the chance, so they’re very good at communicating.

If you're reading this review, you've probably already read a bunch of reviews that made you nervous about the moving process. However, my experience was super smooth! Came on the first day of the 3 day window. My things arrived in 6 days (moved from NYC to TX). Movers on both ends were super nice, which was a pleasant surprise. They arrived on time on both ends. My things are in storage, but so far everything looks good. Price remained the same.

I made a long-distance move and I used American Van Lines because they had a good reputation. The coordinator was very annoying and kept changing my moving date. But once I got the movers, everything went very well and the movers were excellent.

My rep Dave was non-existent. He was out of the office then he was gone again and he had COVID. Other people had to step in. After I paid, the rep was awesome. The crew that came in the beginner were okay but there was a no-show which wasn't anybody's fault. So it took 14 hours in the freezing cold, with all the doors open. Trying to do the pack and move in one day when they were short a crew member might not have been the best idea but everything worked out.

We had to go from North Carolina to Texas, to Houston area, and American Van Lines gave us a three-day window for the pickup. They called and asked if we could do it a day early and we were willing to do that. We ended up with the truck breaking down that day, but we were still got to go that day. They were amazing. When Josh, the driver, got there, the gentleman who met him in town was already there waiting to get busy moving stuff. And they were done loading the house in three hours. We had done a lot of prep work and I didn't leave a lot for them to do when they got there. That gentleman built a lot of confidence in us. That was on the 27th and we unloaded on the 30th down here in Houston at a storage unit. They did just as great a job there.

American Van Lines has no business sending people with no masks. They didn’t want to put it on. And we are 85 years old, and that was when they are supposed to put it on. I never ever experienced people like that. Also, they the people that were wrapping were cursing each other. My husband tried to say about the way they were doing the glass. It could break. He said, “Get out of here. I am a professional, I don’t need your input.” We didn’t have a choice to do anything at that point. So we hope that the rest will be okay. But they stole our very expensive painting. The only thing American Van Lines did was call me. Sam called and he supposedly is the lost and found place. I explained to him. He called back. He said they couldn’t find it. And that was the extent of it.

American Van Lines' reps were very nice. I started with a guy then I end up with a lady that I called to help me through the whole thing as I was running late. She was very good. The moving crew was really good, too. One of the guys whose name was Edward came to the house in Vancouver, Washington to pick up our things and he did very well. We had a few days where the timing wasn't right or the days were kind of off because back East, there was snow and things going on in January. So it threw us off two or three days, but everything worked out. All in all, I'd tell others to check them out. Everybody was pretty prompt and very business-like, and I appreciate it. They also explained everything to me upfront.

American Van Lines gave me an upfront price and I wasn't unhappy about it. But the problem came with the damage that was done. Right at the end, the movers said they got another job they got to go to and they were really rushing. They didn't want to stick around and when we were signing the paper at the end for the move, I asked them about the damages. I wanted to write list down the damages and he said it didn't matter. But they damaged a lot of my furniture.

The girl that started with us at American Van Lines was very good. She was on top of things, was taking care of everything, and was very knowledgeable. After we got the original quote on the move, they came in to do the move. I talked to them about our driveway at our previous house and explained that we had a fence and a gate. The guy said that he Google viewed our location and that they could get the tractor trailer in there. I told him I didn't think so as it was very tight and he couldn't go across the street because there was a ditch on each side of our driveway. But he said they could.

AVL was very helpful. They kept me informed as to what was going on and if there was a delay or exactly when I'd be moving. I had to sign some kind of authorization for someone else to be at my residence that I was moving from and it worked out very well. The people who moved the things here were very pleasant men. They were very efficient too.

I spoke with Patrick from American Van Lines and he was very helpful. And he always called me back when he said he would. He was prompt. And as far as securing the deal, he was on the spot. We were impressed with the driver and the three guys that helped the moving team when they were loading. They took great care in wrapping the furniture and furniture pads. They managed to load up the truck. And from that, I was really optimistic. I thought, "Wow, they took such good care."

I moved from Scottsdale, Arizona to Tyler, Texas and hired American Van Lines. There were two guys that came and did the packing and moving. They were fast and good. I've told everybody if they're moving, to get American Van Lines.

I switched to American Van Lines because of the reputation it had. Simone was my contact for everything. And I could call her at any time or email her and I got good answers that satisfied my query. The move was from West Coast to East Coast, a tremendous, stressful move, but they made it worthwhile. The way the packing crew did it, they were wonderful. I was here on the West Coast with them.

American Van Lines offered the best price. What the rep told me what will happen, happened. It went well. If I would move back, I would use them.

I wouldn't recommend American Van Lines. They just have no respect for our merchandise. My sister was here watching them unload the truck, and they were dropping boxes on the ground. She confronted them and said, “Please don't treat the merchandise like that.”

American Van Lines was amazing from start to finish. They were very thorough and prompt with sending me some links to go through and do a digital inventory with some pictures and video. They were able to calculate everything they needed off that and provide me with an estimate that was truly binding. They were super flexible on the deposit upfront and the payment methods.

Art, the guy I was in contact with, seemed to be most honest, helpful, and informative. I had a great experience with him. Because of the time difference, being in California, sometimes I wouldn't hear from him. But that was understandable and he was pretty responsive. The mover was very hardworking. At first, I was a little concerned because he came into our place and said, "Oh, you have a bed that needs to be moved and you have all this furniture. I don't have that on the inventory list.". Luckily, I printed the inventory list and showed him. It took a while to get started but the mover was on the phone trying to get everything sorted out. After 40 minutes of getting everything resolved, the crew started doing their job. They worked nonstop for seven hours.

The crew was very efficient and polite. They wore masks. Everything that they packed was packed well. They delivered on their promises. They picked us up Wednesday and the driver offered to come on Saturday. But it was inclement weather and we weren't sure we were gonna make it through by then. So, he said he would accommodate us and deliver on Monday which was kind of him. On arrival, everything was fine. A box or two were slightly dented but the stuff inside wasn't damaged.

American Van Lines delayed our pick-up, and we were supposed to get $125 from that but we never got that. I reached out to Teresa and never heard back from her. Also, their timeline on our pick-up was not great. Then on our drop-off, we were emailing them every day to find out when they were coming and we had to stay in a hotel for like a week waiting for them to delivery our things. Aside from that, the initial person that I spoke with was not very clear on what I needed to give him. So, apparently, our inventory was very off. The moving team was great but we had a three-bedroom townhome and it took them 13 hours to load us, which was kind of crazy. They were parked right outside our garage so, don't understand why it took them that long.

I had a little bit of trouble getting ahold of American Van Lines right when I first called them. There was some confusion because they didn't quite understand exactly where the location that I was moving to was at. It's somewhere in Brevard and kind of a new town. But the reps were all good and I've had no problems with anybody. There was some confusion as to when they were going to get there simply because we had to switch around the closing date on the old house and we also got a hell of a snowstorm about the same time. I couldn't have asked for a better moving crew. Three guys got in there and they got the stuff that I asked them to move. They even suggested that there were a few things that I might want to move with them that I really didn't have room for them in the truck that I had and they didn't charge me extra for that either.

It was a smooth transaction with AVL. It was very good with the rep I worked with and they got back to me right away when I had any questions. They were really patient with all my questions. Everything went really quickly and it happened a lot faster than I thought it was going to.

American Van Lines was very good. They gave me an estimate, which was very accurate, and the move day was perfect. They showed up when I wanted them to and the guys that came and unloaded were great. We didn't have any problems with them. They were loading half a truck for one person and a half for another person. So, the moving time was based on that time frame. But they gave me a certain time frame for so many days that they were going to pick up, then they gave me a 24 hour's notice. If they could give a little bit longer notice, that would be better. But that's just something that is part of that business and I understand that fully. Other than that, I'd tell my friends to go ahead and use them,

Everyone from the guy who gave the estimate to the people who packed and the people who delivered were all wonderful. The rep walked virtually through my house to identify which pieces of furniture would be moved and which things they would pack and I would pack. I got an estimate and then we set the date. Things worked perfectly. I closed on my new house and they had my furniture here three days later.

From inventory counts to setting a date for pickup and being informed of who's gonna show up, it was a very good experience. The movers showed up on time and they were well prepared. They loaded up our two-bedroom apartment and it went really smoothly. They were very efficient. They had all the blankets, wraps, ties, and everything they needed to properly take care of our furniture. Ali, the loadmaster was very careful with the items. Both Ali and Manny the driver did a very good job.

Working with the rep was very good. The move went very well and there was no damage. We had the same crew that loaded the truck in Florida unload the items in a storage facility up here in New Jersey.

American Van Lines said the move could take up to a month, but it was two weeks. And everything went well. The driver and the packers that packed me up from Florida were the ones that brought it here to New Mexico. That was very good. Nothing was damaged and everything came well and wrapped well. Also, the quote was right on. If I need to move again, I will use them.

I called American Van Lines about a quote. They gave me a good price so I went with them. They sent some professional guys out and they were nice and helped me out a lot. The only thing is one of the legs of my TV stand, they took off when they were moving. So, I got to get that fixed. Other than that, everything was good. The quote was good. The final cost was good, too. They quoted me for a particular day and I had to postpone it and do it another day. So in order to make up for it, they gave me a discount. You would make a good choice in using American Van Lines.

After talking with American Van Lines on the phone and getting a feel for how they did their business, I ended up going with them. Tim, the rep, knew his stuff. He was doing it for a long time. He used to be a driver for them and he just started doing the sales. But he knew everything about the business. I moved so many times, and there's always something that would go wrong. But with American Van Lines, it was good. The crew they sent out to pack us up did an outstanding job. And they worked nonstop, no breaks. They were there at my house for nine hours and didn't leave until 11:00 at night. And they had to drive from our house down to their headquarters, which was a four-hour drive. And I know they would get home at least 3:00 in the morning. I highly recommend them. My Realtor is gonna move and I gave him their contact info, too.

I knew that American Van Lines was an older, established moving van company. I wanted to go with one of the moving companies that I knew had a lot of experience in moving people, particularly from state to state. And that was my situation. I moved from Kentucky to Virginia. So, I wanted a good long-distance mover. I appreciated all the communication that took place through the whole process. The driver of the van was very nice, professional and explained things along the way. I enjoyed the crew that worked for him that helped move everything. Everything was wrapped nicely and protected. So, I had a very good experience.

American Van Lines' price and their customer service helped me decide on them. The customer service on the phone was good and the customer service pick-up and drop-off was excellent. Packing up took four hours, and the delivery took two. They were great, both picking up and delivering. We were really impressed. They did a good job. So, I highly recommend them. I'll use them again.

I contacted somebody else and they were adamant about putting it in storage. I contacted American Van Lines for a second opinion and the young lady didn't think that would happen. So, I was comfortable with the timeline they gave me. Through circumstances beyond everyone's control, it keeps changing. I get the availability of drivers. And on the other side of that coin, I know that the Realtor I worked with here, which is 750 miles from where I moved from, had a client that was moving to Georgia and couldn't even get any national company to return his call. So I know that given the circumstances, they did a good job. The driver was a good man. And he had a good crew that he oversaw.

The rep I had was okay at first, then I lost track of her for a little while. But it wasn't a big deal because towards the end, she got back in touch with me. I was a little concerned about the exact date they were going to pick me up, but at the end, she did a good job and let me know when they were coming. They moved 80 boxes and one and a half bedrooms because we got rid of a lot of stuff. So, it wasn't a whole lot and the items took about half a van. They did an inventory ahead of time, we estimated how much the cost was going to be, and we were really close.

After completing a full video tour, having many conversations with multiple sales/operations people, AND submitting additional info and photos to confirm the binding quote for my move from Chicago to Atlanta, the “experts” SIGNIFICANTLY UNDERESTIMATED the space required on the truck and sent one that did not have enough room. THEY DID NOT FIT EVERYTHING ON THE TRUCK. Then they told me it was our fault because we added a lot of stuff – which we did not.

I wish there were negative stars, I would award them that. DO NOT HIRE THIS COMPANY. We have moved many times, and this was by far the most horrific experience we have ever had. They showed up a day late, with a truck too small. Couldn't load that day. Returned a few days later with the SAME TRUCK. Still too small. Once they finally decided they would rent a UHaul to drag behind the truck (!!!), they loaded our things 4 days late. They then charged us double the estimate, but by then they had loaded our things and refused to unload until we paid in full, effectively holding us hostage and promising to resolve issues afterwards.

Absolute disaster moving with this company. Movers were rude and disrespectful to us. We had a number of items that were destroyed by the time they'd arrived and other expensive items that were completely missing. Price originally quoted was far lower than what we were billed. Refused to compensate for the damaged and lost items despite buying an expensive insurance policy. They have hundreds of complaints filed against them on Better Business Bureau currently. Buyer beware.

This was, by far, the worst experience I've ever had with a business in my life. Moving is stressful enough without these guys making your life a living hell. Let's start with the pick-up... My window was 8-11 AM, so I plan my day around them coming. That was my first mistake (spoilers: not canceling them immediately was my worst mistake), so 11:30 AM rolls around and as you can imagine, they haven't shown up. So I call customer service to see what's going on and a just wonderfully rude rep tells me that my pick-up will now be tomorrow and no one bothered to call me and let me know -- because you know, they don't actually give a crap about customer service (for the record, the last part was my takeaway, not what was said. I'd share the reason why my pickup was delayed, but I never actually got one).

I looked on the website on the best movers that were available, and American Van Lines was one of the top five. I selected American because we have lots of antiques and glassware made in the 1800s and it said that they were the best for heirlooms. When I called, I got a quote right away. The customer service rep was excellent and followed up with me several times. Then I got assigned a person that would work the move. She called me many times, making sure everything was okay, especially as we got closer to the date. Then one gentleman was in charge of the move, and he came to Charlotte and then followed. Then we had the driver. The two guys were excellent. I couldn’t have asked for anything better. We never lost a thing and nothing got broken.

I would like to preface the context of this review by stating that we are still in the throes of this harrowing experience and we are still being denied our personal property. From day one, our dealings with American Van Lines has been an absolute nightmare (including our move out of our house that we sold). There has been no communication unless we hunt people down. I have lost track of the amount of people we have spoken to, and no matter who we speak to or what we say, nothing has been resolved. Not a single person in that company has made any effort to get us our things.

The area is a western part of Wyoming, not far from Idaho. It's a rural area in Star Valley. So, there are a lot of companies that just flat out won't deliver here anything. I wanted to move out of California quickly. So, there was American Van Lines. They subcontracted out to Move for Less. They're the ones who did the picking up and delivering of everything. American Van Lines was more like a coordinator. They were polite. But I can tell they were super busy and suspect they are overworked because, talking to those folks, it seemed like they were juggling a lot of people. And something's weird about their phone system. It's oversubscribed. Even hearing and understanding people on their phone system is quite challenging.

After assuring me that they would meet our move date, AVL delayed our move twice at the last minute, causing our buyer to miss her move in date. This was very distressing since I booked the move months in advance and said, "We absolutely have to be out by September 12th" every time I spoke to them. Every single time the representative assured me they would make that date. I explained that we would be in another state by our move date and that a friend would be there to let the movers in--and we couldn't expect him to have to deal with any issues. Absolutely no problem, I was told. Sadly, I got an email on the day the movers were supposed to be packing, saying that the driver was delayed and couldn't make the date. Then they delayed it a second time (driver again), putting us in a terrible position since our buyer now owned the home.

I've known that American Van Lines has been in business for a long period of time, and they got a pretty good reputation. The only thing that I didn’t like was having to go through a broker to get to them. The move was from Maryland to Minnesota and because American Van Lines didn't have a van going that far north, they used Oasis. My brother said there was only one guy unloading that truck, but he did a fantastic job and was a hard worker. So, that went very well. They didn't put my computers in boxes though. Everything was packed already except for the computers. We had bought a couple of boxes from them, but the computers were never put in boxes. They were just sort of put in the van. My brothers didn’t know what to look for and I’m not there, so I don’t know what conditions the computers are in.

I moved from Arlington, Virginia to Denver, Colorado and as a result, I needed someone to move all my stuff. I called American Van Lines and got a quote. About three days before the pickup window, they called with a verified window on when they would be showing up. They showed up on time and everything was taken in a reasonable amount of time. I was moving from an apartment building to a house, so they had to arrive on a certain street at a certain time for the loading docks and they followed it seamlessly. Then, it was delivered approximately two weeks later, which was faster than the window that they gave as an option.

American Van Lines was one of the few companies that would tell me upfront a pretty good estimate of what it was going to be rather than a lot of the other ones where they tack on a lot of stuff after the fact. They did not charge me any difference to the final price so it was 100% accurate. Everyone that I worked with was great. The moving crew was hands down, absolutely fantastic, exceeded my expectations, polite, and handled my things with care. Nothing was severely damaged in the process and I was very happy. Overall, American Van Lines is a great company to use for any distance of moving and you can do business with them with confidence that you'll be satisfied in the end.

I dealt with several people at American Van Lines, and because of COVID, it was a little different. My move had to be rescheduled twice, and they were very accommodating and understanding of that. The hardest part was trying to get through to them, but I got that the closer I got to my move, the more available they were to me, and I got to know the people that I was talking with on the phone. I always felt comfortable with them.

I liked American Van Lines' pricing. Even their professionalism made me feel more comfortable. The guy that they subcontracted was Chris and he was phenomenal. He did the whole thing on his own. Amazing. Something that he did that maybe not all movers do was he gave me his cell phone number and kept me posted. I could check up on him, see where he was. My car was really heavy and he was even contemplating meeting me just to remove some of the items. He was very nice. At the end, he just came straight to the house.

The American Van Lines rep stuck to his gun as far as rate. He could have done better, but he did his job. He managed to lock everything down, get everything processed. The quote was accurate. It's just that, there were all those insurances that I found out later that I had to get, also a fee for transporting. There was a van required to my residence from the trailer. I paid it when they let me know that it was required. Not a big deal. All that went fine. I wasn't there pn moving day. They had to hire a third-party company to build custom crates. And this was in Georgia. Then they left the crates there and the movers came. The drivers came to pick up the crates, put them in the van. And that was it.

Disappointed and worried after choosing this company. I signed up more than a month ago, paid half of the cost as a deposit, and paid extra to ensure a pick up this weekend. Even this week, they made me pay more money for our move (this is more than half the total cost of the move, paid before anyone even showed up). They called yesterday asking if they could put off our move more than 10 days, 2 days before they were going to pick up. Of course we couldn't do that, as we had people moving into our home and flights scheduled for Monday, as well as everything in our house packed up and ready. Now it's the day before our possible pick up and I've had zero updates from the company and no clue when they will get our items picked up. My husband half believes they won't even come this weekend, which is not great confidence in a company that you are paying a ton of money to move you.

I eventually worked with American Van Lines and had a terrible experience. After comparing prices between companies, I decided to choose AVL because they are more expensive and have great reviews on their website. This turned out to be a mistake. Despite the very high price, they almost exclusively hire smaller van lines and collect the profits. They are a middle man who provide exactly 0 benefits over the other van lines. Next time I would just go with a cheaper company and at least know what I am getting.

My mother is very particular and she was satisfied with American Van Lines. She wasn't here when they delivered her possessions but I met with the driver, and the local contingent did a good job.

This is the worst service company I've ever experienced in the States. My moving plan was from New England area to Georgia, and I had to store my stuffs in the warehouse up in MA state for several months while I was living in GA. As requested, I'd informed the customer service team of my move-in date one month prior to actual move-in date. In the end, my stuffs came two months after I informed the move-in date. I sent the customer service team more than 20 different calls and emails. Myriads of excuses (such as the truck went down) or no response at all from the team. No sincere apology. I had to sleep on the floor for a month. The compensation I got was merely around $500. Please do NOT use this company. You'll regret it.

I am happy to update my review with 4 stars. Yesenia for American Van Lines reached out to me and we have amicably resolved the issues that I had with them. I am impressed that the company cared enough to call and try to resolve everything.

Do not hire American Van lines. To start they promised me a price, scheduled my move. After going with their offer over others because price and reviews seemed optimal, they raised their price by $400. That was just the beginning of the American Van Lines nightmare. The movers showed up at my house a day earlier than initial informed and planned, and it was late in the day. They were packing until 1am and were so tired they could move the truck out of my street and had to sleep in front of my house. I had my possessions moved into storage while I was closing on my new house.

When I first called, I spoke with a girl who got my information and did an estimate for me. She was a hot mess and had a lot of trouble understanding what my items were. She didn't know what a sofa table was. It was a very long, slow process. Then, when I got the quote in, there were insane items on there, and the weights were completely exaggerated. She had a Ford fender on there. We had two bicycles in the garage, but she put in two mopeds. She also had our garbage can weighing 50 pounds, and it was just a regular little, standard garbage can. I called American Van Lines back and I got ahold of another estimator, being complained about how bad the estimate was, and that particular girl was wonderful and got the estimate cleaned up for us. I even called her back a couple of times to take things off that we decided to sell.

If you're moving across the country and like being charged an outrageous fee, breakage of irreplaceable family heirlooms, missing possessions, and a "Moving Broker", not a "Moving Company". Then this is the company for you. The first contact is with a sales rep and they are so nice and very service oriented. It was a great first contact. He was very informative. Answered all my questions. It was a great hook. It caught this fish, but good. But what they don't tell you caused a huge amount of unnecessary stress and anguish. After that it went downhill from there.

The person that we first talked to with American Van Lines was fabulous. We went from St. Augustine here to Cincinnati and the team that packed us was excellent. We had three people pack. That was efficient. They were wonderful and pleasant. The people that unloaded our stuff were down to just two. They were kind of overworked, and it was not as good an experience. They were certainly polite but there should have been three for that big a load. Also, we were packed on the 28th but did not get our stuff until the 10th. That was too long. We were originally promised the 3rd. We were offered $60 in compensation and that's kind of silly when we spent less than $1,000.

Although the truck did not leave between 8/7-8/8, we were told that the truck would move the following weekend (8/14-8/15) or early that following week. Surprisingly, on 8/16 we got a call from what must have been dispatch or the people delivering and we were told that the movers would be coming the following day, 8/17, between 12-3pm to deliver our stuff. They were even notified to apply the discount we were told via email communication and this came out to be $30 off every day that the delivery was late.

American Van Lines used two different crews, one at the West Des Moines end, and the other at the Illinois end. In the West Des Moines end, there were a couple of guys who were good, and one of them brought teenaged kids that were terrible. They were packing huge boxes full of books that would break on the way to the van because it was packed improperly. When I watched it, one teenager was throwing the books in. I tried to tell him that he's supposed to stack them up and use smaller boxes, and he wouldn't listen to me. He wasn't supervised. It was too bad because the man who brought them was a hard worker, and I really liked him.

Fights, Firearms, Damages. American Van Lines has to be the least professional national moving company you can hire. We paid 13k for our move from El Paso TX to La Jolla CA and had a nightmare of an experience and the company could care less. Avoid them at all costs. Our driver got into a physical altercation with his hired helpers and then flashed a pistol he had on his belt in our home. His helpers abandoned the move halfway through leaving the American Van Lines driver to finish the job by himself, he then dragged our heavy expensive furniture across our travertine and cherry wood floors damaging both the floors and the furniture.

Not knowing what time they were coming until the night before was very stressful, although I found that all the companies do that. Other than that, the actual movers were terrific. I was surprised to see the same movers in Texas when they dropped my stuff off and it was comforting.

Management reached out to me and we have come to an amicable resolve. Thank you Yesenia.

I wanted to move a couple of items long distance and a lot of people didn't want to do it. Everybody was turned off by the piano. AVL was one of the few companies that said they would move it. The rep I worked with to set up the move was phenomenal and the driver and this other guy were amazing. Their truck died in front of my house after they loaded the few items up and they were really cool about it. They didn't stress and they just handled it. Also, they were extremely respectful and thoughtful. They're the best movers I ever had. I'm in the process of moving from Chicago to Florida and I'm going to have to do another move. I'm thinking I only want them.

Everything with AVL was first class. We were assigned someone that would keep our account straight. That changed a couple of different times as we got near our time to be packed. We had a full load as far as packing, loading, bringing our goods down, and unpacking and our driver, Joey, was outstanding. He did everything in a timely fashion. We got a little jammed up for time because of a stubborn person that was buying our home and he made it happen. It was great. Then, when we got down here, he did more work than the fellows that they hired to help him. The crew left at 5 o'clock and they left him alone. He was here working till about 8 o'clock at night. He was very dedicated and he’d be a fine representative.

I had pleasant conversations with everyone that I spoke to. They sent me an email saying they would call a day in advance to let me know they were coming. That did not happen on either end. That was the only glitch. Then the driver called and said they'd be there in a half an hour, yet they didn't tell me what day. Everything was pretty much ready anyway. I was sitting there waiting. Nonetheless, everything got to its destination in one piece. The movers were excellent.

American Van Lines is reputable. The communication was easy. After that, it was more difficult to find a person until we got closer to the move. On the pickup, we had two people and that crew was good. On the delivery end, he wound up with only one person and that was extremely difficult. But the employee was great. He was okay as a person, but he needed more help.

The moving coordinator was very helpful, answered all my questions, and kept in contact. Then on both ends of the move, the crews were quite good. They were cheery, energetic, social, and I was very happy with the work ethic and the speed at which they did the tasks that were ahead of them. No damages, so everything was fine. The driver had a good personality so I was very pleased with him as well. He worked with his wife, so they did a great job.

I called a couple of across-state movers and American Van Lines was the one that had the best pricing and could get us scheduled sooner. The rep was excellent. And then, the crew showed up on time. They got the stuff up. The only confusion was my son was on a second floor apartment and they didn't know that, although I thought I had given that information. So, there was an extra charge for being on the second floor. Other than that, they were great. It was a one-bedroom apartment and then it was 25 boxes. A bed, a dining room table, a couch, a television, computer desk. They picked the stuff up on Sunday and they had it to my son by Thursday. It was wonderful. Everything got there and everything was in good shape. It went off without a hitch. If you're moving across states, American Van Lines is the best way to go.

We needed two trucks but American Van Lines only sent one. So, we had to wait a couple of days to get the next truck to come and collect the rest of the stuff. They answered the phone, and you could talk to a real person. But in the big picture of things, they should have sent two trucks out. They would send one of those big ones, but they could not fit it in the driveway so they decided on sending two. But when they went to do that, they just sent one. The initial truck driver was on the phone, and we were on the phone all day, and had to go back and forth. Then the first truck driver said, "Well, if you need your stuff there, then we have another person that can drive a U-Haul for you, but there are no U-hauls available." It was a Saturday. So, it was a different dispatcher that we were talking to.

The moving consultant was very nice, it's just that there was a lot of delay for the pickup. I didn't know that they gave me a window and I didn't know the date until the day before. I thought I was supposed to know three days before. It was very stressful. Then once the stuff was en route, I was told by the consultant that the driver that picked up my stuff would be the driver driving up to North Carolina and would be able to tell me when it’d be arriving. Days went by, I called, and then they told me the truck was broken down. So, there was a lot of disconnect in when my stuff would arrive, and it was just days of not even having a date, so I didn't know if I should rent something or stay in a hotel. That was a little frustrating. There could be some improvement with giving people a better idea of when their items will arrive. Overall, I was really happy and I'd use AVL again. Great movers, very meticulous with packing, really helpful, and unloading-friendly.

Everything about AVL's rep and the actual movers was great. The rep I worked with went out of her way to help.

The thing that is difficult to work with AVL for is the sales process of getting someone to call back and get all of that set up. But once that's finally done and you get through to someone, everything else was pretty easy. The moving crew didn't all get along for some reason, but I didn't have high expectations. We had a desk broken. We filed multiple claims, we called multiple times, but no one called us back.

I felt comfortable with American Van Lines. They were quicker than I thought. They packaged everything perfectly and they relocated me long distance. I wish I could use them again. I have to move from a storage unit, but I don't think they do local moves.

The gentleman who helped with the coordination down in Florida was very efficient with labeling what had to go to my son's house and what had to go to my house. There was a little confusion when they got to Massachusetts because it wasn't the same gentlemen on the truck so they weren't aware of it. But they were able to call the coordinator at the main office and she straightened it all out. When they had to go from my son's house to my house, their GPS was taking them on a highway that didn't allow trucks so my son led them to my house the right way. Everything came in perfect condition.

The representatives at American Van Lines were all really good. We didn't have any issues. When they pack everything up, they make you sign something. Then, when they deliver it, they say, "Okay. Is everything good?" But I didn't even see until I started putting stuff out that the marble on one of our big hutches was cracked. I had signed the paperwork and there was nothing I could do. It is what it is. It was kind of a rushed process to go and check everything that they've unwrapped or packed. I didn't like that everything's got to be signed on the spot. There are things that you don't see right away. The guys that came to the house were great. I understand things can move. My only feedback is a bit more preparation on the front side to eliminate damage on the back side.

I dealt with several different layers of people at American Van Lines and it was hard. Everything was done by phone because of COVID and for the first layer, I talked to Dawn. She set me up and got my inventory. But I had to talk to someone else about making changes to the inventory, then I had to talk to somebody else and somebody else, so I didn't like that at all. I was not comfortable because I don't like talking to several layers of people, but everything got done. The quote met my budget and so far, I found something broken. But it was okay and I can replace that.

American Van Lines was more expensive than my husband would like to but we liked their responses to timeliness. The crew was very friendly and we didn't have one damaged piece with anything.

AVL followed through and they explained everything. The movers were one day late. They were tied somewhere and didn't get in time, but I had an extra day to spare so it didn't bother me. They wrapped my stuff up pretty nice. Everything was in pretty good shape.

The good news is my furniture was picked up, stored for 1 month and then delivered to my my new apartment. The bad news was the communication and customer service. I spoke to a sales person to book the reservation, another person to collect information on the move and a third person to act as by coordinator. I was so relieved to speak with the coordinator as I assumed she would be coordinating the various legs of my move. I was wrong! She was virtually unreachable, telling me she couldn't return my voice mail messages "as she was too busy". I get cross country moves require a lot of logistics. I just expected one person to schedule everything, follow through and keep me in the loop.

We have a binding contract. Paid a large deposit and they just tell us yesterday that they may not be able to get to our home until 3 days after our home closes! We are in a real bad situation now. We are packed and are suppose to be out by Tuesday April 27 2021.

American Van Lines' price was good. However, the rep was grouchy. I hated to even call her but there were times when I had to, so I called her. The movers came when they were supposed to. I had a hundred boxes, plus all my stuff. They made me sign off when they brought them to the house, so I assumed everything was there. But it wasn’t. I’m missing a box and a few things. I can't be totally sure it was them but I can't imagine where else it would have gone between that house and this house. I had one special box that I had in the garage that was older stuff so I had to put bungee cords around it. But I never saw that when they arrived here. That had a lot of stuff that I need. Everything was good until I realized there was stuff missing.

Given a 3-day window for move. No phone calls to let us know which day, had to make several calls to get some kind of answer. Our POC could not answer for a definite day, was waiting on dispatcher to confirm. Move was pushed to 3d day of window. Finally they arrive. Only 3 guys to pack and load. Took over 9 hrs. All men were very pleasant. Did not like the fact that on the items list, it listed every one of our items had scratches, mars, dents, etc. when everything was less than a year old and definitely didn’t have scratches or dents. Thankfully, we paid for 3rd party insurance, but it doesn’t cover scratches, mars or dents, only damages. Hopefully our 3 big TVs make it in one piece. We’ll find out in about 6 weeks.

Very helpful. I love that they help a lot when I got no one else that helps me in this life. Glad to have this. I would love to use it again.

Moved from Chicago to Atlanta, and they were the most unprofessional, expensive company I have ever used. When everything was said and done I had broken furniture and damages that added up to $20,000. Ended up taking them to court to get compensation.

The actions of its sub-contractors border on the criminal. They use unskilled labor and equally unskilled supervision. Their methods ensure your belongings will be lost, broken, and stolen. Once your belonging are loaded they will use extortion tactics to collect more than the contracted price. No call-backs or assistance from their corporate location to resolve any issue. I'm in my third week of trying to get anyone at their headquarters to address my issues. You'd be better off to burn your belongings rather than let this company move you.

The American Van Lines rep walked me through each step, how much it would be, what I needed to do, and when they would come. She took me back and forth to make sure and she did a courtesy check to tell me they were on their way. She did wonderful. Another rep broke down what I had done and what I had prepared, because I had everything packed up, ready to go. It was a smooth transition for them. They took their time, and they were very careful with all the moving process. They even tried to set up my washing machine, and I wasn’t expecting it. But they did amazing. They took boxes down to cover up my carpet. They did a great job. They can move me any time, if I ever move again.

This was the WORST first point of contact phone call ever. We were moving from Denver to Atlanta, everything packed ourselves. Not a huge move, but we wanted a nationally recognized moving company. The American Van Lines gentleman on phone was arrogant and rude. Almost like he couldn’t be bothered with such a small move. He told me the minimum would be $3000 for roughly 15 20x20” boxes and a bike. I told him fine, but needed it out in the next 5 days. He gave me every reason in the world so I would not choose them. He was beyond rude. Then called Allied, who said they have agents in Denver area that could move on short notice, arranged with local agent set me up with FaceTime with a gentlemen who walked through my inventory. Next a call from my move coordinator, then the dispatcher the day before and then the load and move. $1900. It wasn’t only about the price. It was totally customer service.

We had somebody come out to the house three times before we moved. We were packing all of our own things, but he supplied the boxes so he was very well aware of everything that we were doing along the way. He was the one that determined everything. When the movers came and took our stuff, they said we had a hundred extra boxes so they had to charge us more. But those were all the boxes that had been given to us by the person that came up with our price and we were never at any time told that the price would change based on the amount of boxes we had. It was the same amount of stuff and we even took some stuff off that we didn't take with us. For instance, he had quoted a motocross bike and we brought that ourselves because we were told that if there was a huge weight difference, there could be something.

I called them and I asked them what I needed. Then, the guy kept calling me. Because I sold a house in Georgia and I bought a house in Arizona, I said I could not make any arrangements because I didn't know when the closing was gonna take. But, after we made all the arrangements, the price was very good. But when the actual moving guys came over, it was a little bit more. He charged me $800 extra. I was not upset because I realized people over the phone cannot give the real estimate. But everything else was fine. They came on time, even it was the weather was not right here. The driver communicated with me all the time. They brought everything and nothing happened. They did a great job.

I talked to a couple of my ex-neighbors and they had used American Van Lines. They got good word on them so I went with them too. The driver that picked up the furniture in Florida and delivered it in San Antonio, Texas was the same. The crew that packed the truck in Florida was different from the crew that unloaded in San Antonio. Nonetheless, both the set of crews were phenomenal. Some of my bedroom furniture got some dings and scratches but nothing to lose sleep over and beat up anybody. I'm a believer of hard work and those gentlemen worked so hard. I tried offering them sodas and water but they wouldn't accept it. They had their own. That's the only complaint I have. I tried to be nice to them. But I understand. It's also COVID and you can't just take anything from anybody. Overall, American Van Lines is a great company. They have great people that work for them.

Worse moving company in the world. They low ball you with a great price then charge you for every addition... Very unprofessional movers, the 3 "men" were going to leave many items in our old house because they brought too small a truck... I had to pay them $50 each to move items to my neighbor's garage, then I went back after renting a U-Haul to bring the rest... Original agent actually asked me "how many containers will you have?" I had never moved a whole house before, and we were still packing... How would I know how many I would have, I am not clairvoyant... 2 of 3 movers were rude, unprofessional... Only older gentleman of the three was a decent man... Don't buy these other "positive" reviews here. I think they were made up by their employees to rip off other people... Wasted over 4500 dollars on this company... BUYER BEWARE!!! YOU HAVE BEEN WARNED!!

AVL was a little bit late in telling us when they were gonna come during our three-day window. It's always nice to have a little extra lead time to prepare but we didn't find out until the night before what day we were gonna move. But they came on time on the day that they were scheduled to move and did the move all in one day, even though it was across the state line. It was nice to get our stuff picked up and dropped off on the same day.

Our move from Virginia to Ark was subcontracted out from American Van Lines to Boost Express Van Lines out of Brooklyn, NY. All were Ukrainians many of whom were rude and rushed. Almost every box marked "Fragile' had broken glassware. Even an old butter churn they packed was broken in several pieces. Small pieces of furniture were broken. A rocking chair and a tv console worth several hundred dollars never showed up. Boxes of clothes on hangers were crushed and even plastic tubs were smushed and broken. Heavy boxes were placed on top of lightweight items.

The internet is full of horror stories about moving companies, so I was nervous going into this, but I was very pleased with how it turned out. American Van Lines delivered what they promised—a quality move by courteous professionals. And they arrived at the destination very quickly (3 days), even though it was four states away and they had to battle snow and ice. None of our belongings were damaged, and the driver kept me updated throughout the process. I would use this company again!

Horrible company. Contracts are a mess – all digital (until you make a claim, then they mail a letter and contract as described below), the representatives insist they can’t alter even obvious errors. Little notice before pick-up, no notice before delivery at all (got a phone call in Target, so couldn't tape paper on the stairs or otherwise prepare). Their movers broke/scratched/otherwise damaged many things, then one of them asked for my number and called and texted me repeatedly while I tried to unpack. (When I texted him a suggestion that he find someone else, he immediately called me to insist that he wasn’t interested in me.)

I went online, looked at some sites and comparisons, and American Van Lines came out first or second or third on most of the sites. They must have something going for them. Then the move went very well. The guys did a good job. The woman I talked to was very responsive to my questions.

The experience with American Van Lines was terrible. I originally had a scheduled date then I was called and asked if they could come three days earlier. I told them, “Yes, as long as I can still have it delivered at a reasonable time.” They guaranteed me that if they picked up on a Friday, we would have it by Tuesday. I never heard anything again from them. I kept trying to call and was told that the driver got sick.

The moving coordinator wanted to deliver my furniture on Super Bowl Sunday. I had plans that I was gonna leave town that day and visit some friends, so I was a little annoyed with that. But she said she couldn't do anything about it and that was the way it was. Then it was interesting in the beginning when they asked to itemize what I was going to be needing to move, and I had done so. But then when they came, they didn't anticipate as many things as I had wanted them to move. I thought I communicated that, but maybe I didn't communicate it well. My bill went up by almost 50% from what I originally contracted with them. But in all fairness to them, they did a good job. The drivers at both ends were very nice. The people that were assisting them were also very polite. They were very efficient and they delivered everything with very little breakage. I was very satisfied with the move.

We talked to three different ones and American Van Lines was more responsive. They got back to my questions faster and they were national and well-established so we figured that there was plenty out there about them. They wouldn't be shady. The consultants were professional. Their estimate was really spot-on. Then the crew showed up, dug right in, and got all the stuff into one truck, which was amazing. Then the next day, we met them at the new house and they unloaded everything. Overall, they were very easygoing and took changes in stride. I didn't have everything packed up when they got there, but they were great about working around me as I finished.

My call was taken right away and all my questions were answered very timely. We had a little issue on the day of moving out. We had snow and ice and I didn't have anything to put down outside on the ice, except for some cat litter. Other products tend to hurt the concrete. We had an issue with tracking but the mover offered to pay for that, which was great. Also, I was really happy with the fact that when my items were picked up, they were delivered within a few days and throughout the process, I was kept well informed. And the estimate was very accurate. We added on a little bit at the end because there was a little bit of a walk from the drop-off point to my actual unit. It was understandable and I was really happy with knowing that I wasn't hit with a big increase.

The lady who assisted me, Rachel, was super helpful. I had some complications because I had my mom who lives with me who's 89 and I had to make sure this move went smoothly and I could get furniture when I needed it at the new house. The lady guided me through the whole process and explained the options. She listened and knew what I needed based on my explanation of what I was trying to get done.

American Van Lines is the worst ever. Their communications were horrible. I was assigned a moving coordinator and I talked to her once or twice, then I could never ever get ahold of her again. She wouldn't return my phone calls. I had to go through the customer service people who had to go I don't know where. I kept telling them that I had to be out of my house by the 25th of September, a Friday, because I was closing. They wouldn't respond and they kept saying, "We'll try," and, "We can't find a van," and, "We'll try."

I had gotten five estimates from different people and American Van Lines was a couple $1,000 less than others. But it was not a particularly good experience. Getting things set up was arduous and a long, labored process. We're in the middle of COVID and Brian was constantly drawn away for different things. It was dozens of hours of planning on the phone.

There was open communication between me and the driver, Dan. He told me when he was coming to get my stuff. We met and he packed it and he just kept in touch. He told me where he was at, that he'd push up the schedule, and if that would be okay with me. I told him if it would get there earlier, that would be better. He was very competent at his job and was able to get his truck in places that he didn't know he could do. Then the quote was about $200 lower originally because I had to modify how much they were going to move. I had to up the amount of boxes. We also didn't take into account that there were three flights of stairs. That was the main price differential. Overall, it went great. I've already told all my friends about the experience because I was really impressed.

A friend recommended the marketing consultant that I worked with and he was terrific. The actual movers were very fast and efficient. The guys that unpacked at the other end were terrific also. I knew it was very hot, hard work for those guys, but the guy who was the driver that got me to sign the paperwork wasn't wearing a mask and I was having to stand very close to him. That was my only complaint.

During the last move, our original moving coordinator, Franz, was really good. However, when our stuff was supposed to be picked up, a few things went wrong. When the original date it was supposed to be picked up, it didn't. Then the date we left, it didn't get picked up on the day it was supposed to. Luckily, it was at my husband's grandparents’ house. It actually got picked up and delivered later than when it was supposed to and it was a little bit of a hassle getting it delivered to us. Luckily, we are living at my mother's house who passed away. Our driver that brought our stuff was excellent.

I was moving cross-state and needed American Van Lines. The estimate seemed reasonable and also in comparison to other places. The movers were very conscientious. They were steadily working and they did a really good job especially since it was over state. I was very pleased and definitely would recommend them to any friends or whatever who are planning on moving.

I hired American Van Lines after extensive research and great reviews! If I could give them zero stars I would. They provide great service upfront during the sales/quote process. They give you a very low quote to beat out other competitors and once you're locked in through your deposit things go downhill from there. Please be aware of some things they DO NOT tell you. You have 7 days immediately prior to your delivery date to cancel with them. You will receive a pick-up/load window of 2 weeks. They do not tell you exactly when movers will arrive to pick up your items. They will take approximately 6 hours to load a 2/3 bedroom home (the driver does not assist the movers).

We paid over $6,000 to American Van Lines to move us from AZ to TN this last December. They are the worst moving company we have ever used. The communication was poor, when our items finally arrived, they dropped boxes, did not provide us with an inventory sheet...so we had no idea what boxes/items were being unloaded and what might be missing. When we asked for this, it was challenging communicating with them, as only one spoke English.

I found something that said the top 10 moving companies. American Van Lines was one of the top 5. The rep was wonderful, very caring and knowledgeable. The crew was very helpful.

There were two other companies that I checked out but I decided to use American Van Lines because of their pric. It was predictable and there were some additional costs, but they were acceptable. I felt comfortable with the coordinator I dealt with and I had good people who helped with the move. We had some really professional fellows who were very helpful and got the job done in really quick fashion. They were also really flexible and they were on time. They ended up doing the things that we asked as well as being very careful with the furniture.

I had very good reps. They went through room by room and took care of everything. They made sure I had everything on the list that was going and took quite a bit of time with me. The movers were wonderful and got us moved quickly. They took everything where I needed to get them to with a lot of care. Nothing was damaged on the way. Everybody was very professional and they made it very easy.

American Van Lines worked with me to resolve all of the issues previously reported. Yesenia ** was very understanding and helpful.

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We started off with the United Van Lines but they were unresponsive to any of our not particularly demanding requests. So not very long before we actually had to move, we put in a call to American Van Lines and asked if they could help us out, and they did. They were very, very uniquely customer-responsive. Their coordinator was able to hone in on our peculiar requirements. We weren't particularly demanding but every move is different. Instead of putting us into a model, which United Van Lines did and it didn't fit us, American Van Lines customized their service to our needs.

We wanted the full service kind of move, and American Van Lines was able to act very promptly. They did it on very short notice and did a great job. My dad said one box was missing in the whole thing. But the rest of the experience was fantastic.

Kyle ** is the bomb. He has worked with me, answered my numerous questions and reassured he will support our move all along the process. He tailored the pick up and delivery to meet our individual needs. It’s been super. I highly recommend this person and company.

American Van Lines was a little cheaper in price and the rep who helped me was great. She worked well with me. I had a great moving crew as well, but I had one issue and I never reported it. The screen on my 52-inch TV was broken. I didn't know when I signed off on the paperwork that if you sign off, then everything was okay. I would still recommend the company though. It was just a mishap. I had a lot of stuff and I really wanted to get moved. I should have made sure that the TV was packaged a little more secure. TVs are very delicate and I had three TVs, so what I should have done is made sure that they boxed the 50-inch TV the same way they boxed the 70-inch TV.

American Van Lines did my move from Delray Beach to Houston. Normally, when I work with a moving company, they have some hidden costs and things like that. But American Van Lines is very upfront. They gave me a price, we agreed, and they did the job. Their rep was very good and the movers were very professional. They did a great job. And I didn't even catch a piece of the thing that was damaged or broken. Overall, I was very happy with their service.

When I spoke to my sales person Harold ** I was very happy to hear his assurance that my move would be done smoothly, I’d had a bad experience with a prior move involving cash paid labor and sub contracted companies so I wanted to be sure I was signing up with a firm that was a direct carrier through and through. This was promised by Harold.

Getting signed up with American Van Lines and finding how much everything was gonna cost went very well and it was accurate. The guy that signed us up was fine but then, we ended up having three coordinators. We got an email saying telling us the name of the concierge if we'd have any questions. But that was where things went off the rails. We emailed and we never got any response. So we called customer service and they said that the guy was sick. So there was somebody else who got back to us but the information wasn't accurate.

My husband did a lot of calling to different places, getting quotes, and he went with American Van Lines as the best quote. They’re very knowledgeable. Everything went very smoothly. Absolutely nothing was broken, bent, damaged or lost. You hear such horror stories about moving, especially from a distance, but we had none of that. It was a very easy and pleasant experience. It was no hassle and I would use them again if I ever had to move.

American Van Lines did a marvelous job. The gentleman, the quality assurance folks and the rep who was on top of everything communicated very well. The transport took about a week, but it worked perfectly with our plans. But an armoire from Restoration Hardware is damaged. The damage must have occurred during the move or when they lifted either onto or off the truck. I have a few things that are in storage and I haven't opened yet. I wanna see if there are other damages before I submit a claim.

Everyone I talked to and had dealings with at AVL was really great. Everything was right on and the two men that came out to do the move worked and did everything. Not one thing in all my household goods was broken. I had 128 boxes plus the furniture and nothing was broken.

American Van Lines picked up our items and moved them approximately 1,700 miles. It went smoothly. The rep was always there to answer the questions. The movers were absolutely splendid too. They were the best I've ever encountered.

American Van Lines had good ratings. A lot of people said that American Van Lines didn't try to hit them with a big bill at the end. I didn't want a big surprise that it was gonna cost me a lot more than what they estimated. It was a surprise that estimations were really close to what they had said it was gonna be. So, I was happy with that. The estimator was really nice and worked with me really good. I had a lot of stuff and the experience went well. The only surprise I got was that they said that they were gonna come pick up between a certain timeframe, but I never got a call as exactly when it was until the guy showed up one morning at my front door. It was in the timeframe they said they were gonna come, but I didn't get a notification that it was a certain day and time. But we were ready and we made it work.

Our experience with American Van Lines was excellent. In terms of communication, I was able to get to somebody right away. A lot of other companies were a problem. I had to fill out forms online and I couldn't talk to a person. I was able to talk to a person and that was very important. The rep was excellent and very professional. The moving crew was excellent and very efficient too. I was satisfied.

They were all good. The only thing I really didn't like about them was the short timeframe in between them letting me know when somebody was coming. When we got to the final destination, I called to see when they would be there. They said, in 30 minutes. A little notice would have been good. But the crew during the move was fabulous. It was a fantastic experience with American Van Lines.