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American Van Lines Reviews

Pompano Beach, FL

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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About American Van Lines

American Van Lines is a family-owned moving company that provides local and long-distance relocation services for residential and commercial customers. It offers full-service and partial packing options plus crating and specialty moving for high-value items. The company has been in business since 1995.

Visit www.americanvanlines.com
Pros
  • Easy booking process
  • Storage options available
  • Flat-rate pricing on long-distance moves
  • Wide range of packing services
Cons
  • Price increases may occur
  • Some moves handled by subcontractors
  • Occasional pickup or delivery delays

American Van Lines Reviews

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    2 featured reviews
    How do I know I can trust these reviews about American Van Lines?
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    Page 21 Reviews 2775 - 2925
    Verified purchase
    MoversPunctuality & SpeedDamage

    Reviewed Nov. 24, 2014

    I do 4 TOY DRIVES a year for kids battling cancer and American Van Lines has always been there for me to help delivery the toys to the hospitals. They are always on time and always willing to help. What an amazing experience and I'm so happy they are the official moving company with my charity. I can't thank you guys enough for always going above and beyond to make sure the toys get delivered safely. I highly recommend them for all your moving needs. Great staff and great company. You guys are awesome.

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    Customer ServiceMoversPacking

    Reviewed Nov. 17, 2014

    This company is professional and efficient. Their communication with timing and details is excellent. The packing was done carefully and with excellence. Our move was a huge transition for our family of 7 and American Van Lines made it a very positive experience for us.

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    MoversPunctuality & SpeedPacking

    Reviewed Nov. 15, 2014

    The movers in Florida were very quick and professional; they packed up my apartment in less than 4 hours. Given that I was moving around July 4 weekend and there was a possibility of a delay, American Van Lines had the wherewithal to contact one of their partner moving companies in Illinois ahead of time. Fortunately, that company was able to grab my stuff in Florida and move it to Illinois. Those movers arrived to IL even before I did. American Van Lines paid for my things to be held in storage until I arrived.

    The only hitch I experienced with the move was in IL (with the other company): the mover forced a long plastic bin through the doorway and it cracked. In any case, the Claims Department at American Van Lines is taking care of the issue. This was not the first or last time I will move my belongings with American Van Lines. I would highly recommend their services to anyone I know.

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    Movers

    Reviewed Nov. 13, 2014

    The move went smoothly. The movers were awesome!

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    MoversPunctuality & SpeedDamage

    Reviewed Nov. 13, 2014

    I've had two experiences with this company and have been very good. The service is fast and efficient not only for people in offices such as those sent to move your properties. They are careful and attentive to your needs. Very reliable.

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    Punctuality & SpeedPacking

    Reviewed Nov. 12, 2014

    The service was excellent, both the driver and his assistance was very courteous and extremely helpful. They were prompt and handled all of my merchandise with care. I heard awful stories regarding people's experience with moving companies and I'm here to recommend American Van Lines as the remedy to their problem.

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    MoversPunctuality & Speed

    Reviewed Nov. 12, 2014

    Very professional and fast. Movers were polite and knowledgeable.

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    MoversPacking

    Reviewed Nov. 12, 2014

    American Van Lines moved me from Florida to North Carolina and I have to say it was a very smooth transition. The agent I worked with was very friendly, helped me to understand exactly what was going to happen during the move. The drivers were very pleasant, moved my furniture and boxes into my new home without any issues. I would recommend this company to anyone who has moving needs! I was very satisfied!

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    MoversDamage

    Reviewed Nov. 11, 2014

    I found that Aldo (the team leader) was absolutely great. I have no complaints. His team worked together smoothly and although moving is a very stressful experience, I found that Aldo and his team made my experience not only easy but in some cases, a "fun" experience. They worked extremely hard. I had steps in the old house which was difficult but there was no damage to any of my furniture or the walls. I would have no difficulty recommending American Van Lines to anyone moving. Thank you for putting together such wonderful movers.

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    Verified purchase
    Customer ServicePriceMoversDamagePacking

    Reviewed Nov. 11, 2014

    I hired American Van Lines to pack and move from Miami to Denver. They offered the best price but it was not only the price but the packing crew was very good. I only had one broken item and the driver called to tell me about that which I thought was very considerate. My household items arrived between their estimated time of arrival.

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    Movers

    Reviewed Nov. 10, 2014

    I would personally like to thank American Van Lines for their incredible professionalism and service. From my moving coordinator to the moving crew, everyone I encountered provided first class service and did everything they could to ensure they exceeded my expectations. I would highly recommend American Van Lines to my friends and family the next time they are in need of a moving company!

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    Customer ServiceMovers

    Reviewed Nov. 10, 2014

    I would highly recommend to anyone I know. They were very professional and took care of my family's belongings like it was their own. The movers were extremely nice and the customer service was top notch. Great experience for us when we needed it for a long move from Florida to North Carolina.

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    Verified purchase

    Reviewed Nov. 8, 2014

    The company is great, I have use them twice. And I will use them again, and again if I decide to move again. I recommend them to anybody that needs a moving company.

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    Verified purchase
    Punctuality & Speed

    Reviewed Nov. 8, 2014

    I have used American many times and have been very happy. Matt ** is amazing - honest - and has always been able to have my things picked up and delivered safely and timely.

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    Elizabeth increased rating by 2 stars.
    Customer ServiceContract & TermsPriceQuote Accuracy
    After a positive interaction with American Van Lines, Elizabeth increased their star rating on Feb. 28, 2015.

    Updated review: Feb. 28, 2015

    Anthony was very apologetic. Thank you for your understanding. Sometimes it only takes one person to make a situation harmful to a company. This was the case. Anthony should have handled this transaction.

    Original Review: Sept. 7, 2014

    Called for a rate. Agent was very aggressive calling at least 3 times per week. Lowered the original quote by several thousand, red flag. Advised a driver would pick up our belongings on a Saturday, our lease was up and had to be out by Sunday. I had several questions after price was set on the Monday prior. No call backs, no news about a driver. Fortunately for me I did not sign a contract yet. I had to call another moving company to get answers to my questions. I was advised if my belongings did not fit on the truck, they would have to get another truck. Did not advise that would be extra, did not advise that coming into a townhouse community would be extra, did not advise 2 story home would be extra and did not give me a quote on the proper weight, which would have been extra.

    When I started calling the agent to answer my questions, my deposit was taken from my bank account that day. I had left several messages. I was told my deposit would be taken out when the driver arrived. The customer service rep was very rude, advised I could not speak with any other agent but the one that I dealt with... Rude and very disorganized. I give a perfect 5 stars to the service customer rep who was totally rude and loud. Thanks to her, I decided there and then that I would cancel my relocation move with American Van Lines and to the agent who never returned my calls, how do you sleep at night? American Van Lines is quick to take your deposit but after that.... DO NOT USE THIS COMPANY. We ended up renting a Penske and did it all ourselves.... Probably saved a million dollars....

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    American Van Lines Company Information

    Social media:
    Company Name:
    American Van Lines
    Company Type:
    Private
    Year Founded:
    1995
    Address:
    1351 NW 22nd St.
    City:
    Pompano Beach
    State/Province:
    FL
    Postal Code:
    33069
    Country:
    United States
    Fax:
    (888) 689-9991
    Website:
    www.americanvanlines.com

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