American Van Lines Reviews

I did an internet search for American Van Lines. I watched the YouTube videos that they have. I decided to go ahead and use them when I moved from Las Vegas to North Carolina. I didn't have any problems at all, except when I got to North Carolina, a hurricane was coming. They delivered my furniture a day before the hurricane would hit. I was impressed with that. But I was having a problem when I first came back here, with getting coordinated to get my furniture. I could understand that because of COVID-19, it took about a month to get my furniture here. As far as the coordinator went, she was excellent. The people I spoke to were excellent too. They got back with me. I had to call a couple of times because I didn't hear anything. But once I spoke to them, they explained to me what was going on. They all did an excellent job.

The guys that picked up my items were great and my driver was amazing. He arrived really quickly. Then, there was only one guy that had to unload everything and he did a great job.

Everything was good and the coordinator helped out a lot. They lost some boxes but the items were replaceable.

We chose American Van Lines after reading multiple positive online reviews. The sales lady was wonderful as were the movers who came to move us. Everything that left our house was wrapped and carefully packed. We needed to store our furniture for one month and were told that storage would occur at their Florida facility.

This was my first time using professional movers since this was a big move, from CO to FL. I trusted the good reviews from ConsumerAffairs website but unfortunately had a terrible experience with American Van Lines. The move was originally scheduled for Nov 1-3 but when they NO SHOWED, I was informed the move was switched to Nov 11-13th, WITHOUT telling me! I threw a fit and said this was unacceptable so my new 'representative' said it would be the 5th-7th. And guess what.... no one showed up then either. I ended up having to rent a Uhaul and trailer to tow our vehicle and drive the 1700 miles and hire helpers on the Florida end through Uhaul (which went perfectly) to help unload. Please don't trust this company, they are extremely disorganized and apparently have no idea how to run a business!

DO NOT USE! AVL has been a nightmare from the start. They pay for reviews, and I have evidence of them paying to remove bad reviews. TRUST ME! I will take the time to explain my entire story and provide evidence of their scam to anyone who wants to use them. First they showed great customer service (calling many times, answering the phone and emails) and offer a binding quote WITHOUT a visual appraisal. We asked, they said it was not needed and we went through our entire home and boxes. They assured us that going through the rooms, and describing the furniture will be accurate. They then asked for 50% deposit which was $2500. During our initial discussions, we indicated that we ABSOLUTELY COULD accommodate an 18 wheeler; however, they still added in a shuttle charged of over 1k. It was a hidden fee and never explained to us.

When placing the moving order they were very helpful and friendly but they went silent after the pickup and they took 4 weeks to deliver, over a week past their long window. They rarely answered the phone and if they did it would go to voicemail or someone would transfer me to voicemail. This went on for several weeks. When it finally showed up they offered me very small compensation. In 47 years old and this was by far the worst customer service I have ever received. It’s a bait and switch and they will hold your items past the last date range. Stay far far away from this company. They are also very expensive. Many other better moving companies out there. Learn from my mistake please!

AVL worked to resolve issues.

This move has been a terrible experience, the worst I've had and I've had some mediocre moving experiences before. Nothing like this though. It was a two part move, and about half of the items picked up almost 7 weeks ago still have not arrived. They are well beyond their promised delivery date, which has kept moving as time went by after they were picked up.

BUYER BEWARE!!!! I wish zero stars was an option. First off, we booked a move with a 3 day window for them to pick up. They said the 3 day window was needed just in case there were any snags along the way, they could be addressed and still pick up our things on time. Well the day before the last day of their window they called and said they "overfilled our truck and can't fit us in anymore." We told them we had booked our flights and turned in our notice with our landlord and we had to be out. Our representative (at that time), Leslie, said "with moving there are no guarantees." With no apology of the massive inconvenience, she informed us that our new pickup window would be the following 3 days. However, they had no more trucks available and would have to outsource us to another company called Move for Less.

Everything with American Van Lines was very detailed in terms of the list and documenting everything. When the movers came, everything was thoroughly numbered and labeled. When my items were delivered, there was a cracked mirror and a broken door glass. Still, the crew was very courteous and attentive about where things were going to be placed and getting things wrapped to prevent breakage or damaged. They were very respectable.

I booked my move with company only to get my move redirected to a third party with no option to opt-out or to cancel my move. This was not discussed with me during the conversation with the salesperson and I was only made aware of this practice two days before my move date. I would NOT recommend this company to move high quality furniture as they definitely do not vet their third party movers and does not give their clients an option to opt out of the deal. I paid $3500 for a move with a so called ‘white glove’ company who then hires some unknown local mover to handle the move. They sent One Guy to load my furniture which included leather couches that was dragged on the ground.

We were told multiple times that all of our items would fit in the truck and then moving day came and everything would not fit and had to be left behind. We were charged for a full house pack even though I packed half the house myself. Items were broken and were not put back together correctly at our new home. Could not get anyone to return our phone calls or emails and when they did they were extremely rude. Would not recommend if you want to have a pleasant move.

I knew other people that used American Van Lines' service. Their salesperson was fine and very informative. We relocated to a different state. Our experience with them was good. It could have been a little bit better though. What happened was our customer service person after the sale, unfortunately, the week that we were moving went on vacation. So it was handed off to whoever was available. They did all right, but it would have gone a little bit smoother had she not been on vacation that week. But they're a very busy company and they got the job done. Nothing got broken. They picked us up as promised. They were a little late, but all in all, for a moving company, they did a really good job. The moving crew was also absolutely excellent.

Everything - the coordinator, the movers, the service - was a 5-star. They packed everything in a day and it took them about five days to get to my new property which was in the expected time frame.

Everything with American Van Lines went wonderfully. We had someone else do the packing and movement. But they took it out. We used the transfer units and the storage units things. That was what we worked out because we couldn't get it all in just one load up. So, we loaded and then moved it into storage and brought them all out the storage at the same time. We were able to have them come and do the complete unloading of those units.

I was moving to Florida. I researched American Van Lines on the internet as being a reputable across state line movers. However, I didn't like the idea of not knowing what day I would get my move or what day I would get my stuff. They tell you within 30 days. That's not very helpful. I kept calling and calling. I didn't like the whole concept of how they operate. Also, anybody at American Van Lines is hard to get ahold of. Because when you call, you sit on hold for 100 years. If you remember the extension of the person you're calling, then they never answer. But once you leave a message, they call back quickly. Their whole telephone experience is a lot to be desired.

It seems like a lot of money but we went with American Van Lines because of timing. We were able to get the pick up when we needed to be at a fairly short notice. The rep kept us informed on what was going on. The movers were fantastic and more than helpful. Every time we would try to help, they would refuse and say that was what they were getting paid for. They were very good and nice young men. The one that packed the kitchen marked all of the boxes so that was handy. The rest of it were bedroom things, the sewing room and the garage. When you kinda open it, it doesn’t open the first thing you knew where it went. They forgot to mark most of the boxes.

I've used American Van Lines before. I used them again and my experience was awesome. The coordinator originally was out after I talked to her the first time. They put me with someone else, and it was all good. The movers were on time. They took very special care with all my furniture and delivered two days later. They were very professional, courteous and treated my stuff like it was theirs. I couldn't have been any happier. It was a little expensive, but they did a really good job. Patrick and Bob did a great job. They could be commended for that.

I did five searches and every time, American Van Lines came up number one. So, I gave them a call and spoke with the representative that called me right back after I put in my little quote thing. They were very prompt, very responsive and they handled the move very well. We were closing on one house, but not closing on the others. Then, there was a holiday in-between. So, I needed some flexibility and they worked with me and gave me a few options on truck availability and type of truck that I could use and price points for each of those. I went with the one that suited me best. From the time I first called to the time we moved, it was about five weeks. So, I gave myself that much time at least to schedule the move. Then, I asked for a delay between dropping off the furniture so I could get the new house cleaned and they accommodated me.

I like the price of American Van Lines. The rep I worked with was great. The person that helped plan the details of the move was excellent too.

I had used American Van Lines on a prior move. Recently, I used them. They fulfilled all of the boxes that I need to be checked. The only problem I've got is that, in the move from my home to my apartment, the movers dinged up my bed. I've been trying to get somebody to come out here to fix it. Without an appraisal, I'm not able to send anything to the company. So as far as the estimate on the move and anything else, they were okay. It wasn't the most ideal estimate. They have my stuff in storage that I'm paying a monthly fee on which is exorbitant. To me, $25 a month is ridiculous, but it is what it is.

One of the ones we were working with was a little bit difficult. I thought I was gonna lose the deposit I had because of the way they were handling everything. They did everything by phone. They never sent a guy into the house to take inventory of the furniture. They went by what I was telling them. But someone finally stepped in. The drivers were also great.

We were able to come to a resolution to at least compensate me for the damaged TV. Thank you Jeremy for making it an easy online form submission instead of needing to see a notary and mail it in.

Wow! First of all, I would LOVE to point out how amazing Elena is. She was extremely helpful and dedicated throughout my entire move. She answered all and any questions and was always a call or email away. I am HUGE on customer service so I am beyond thankful to have had Elena as a representative for this company.

American Van Lines had a guaranteed price and they had the best price. They were friendly both in Georgia and Texas. We had a few issues with the unload here, but overall it went well. Their coordinators were not responding always. There was a lack of communication once we got everything set up. Then when the move was gonna be a couple of days later, we didn't even find out until the day of the move. The originally scheduled date was there and we were waiting for the truck and nobody showed up. I ended up having to call the coordinator to find out what was going on. Found out that truck broke down and nobody let us know. That whole part of the move was a bit stressful.

This is the second time in 12 months I’ve used American Van lines to move me and my family. This time we moved from Brickell (Miami) to Boca Raton and had the most amazing crew.... Brian ** is my go to at American Van Lines and my crew was Johana “Joe”, Red and Geo were total class acts... They were polite, energetic and very agreeable. They took good care of all of our stuff and had great attitudes despite having to climb two flights of stairs with our furniture. I will be moving again in a year and wrote their names down because I want them to move me again. Thanks a lot guys.

I recently had a cross country move completed by American Van Lines in the midst of COVID-19. I am ashamed to say that I didn’t have the most flexible mindset throughout the process and reacted to the delays like it was carelessness on their part, which was 100% the wrong assumption. Prior to booking with American Van Lines, I had been scammed by two moving broker companies consecutively (don’t ever go through a broker!!!) and was out of my mind, desperate to get out of Phoenix, AZ. My car had already been transported back to Louisville, KY, everything was closed, and Arizona was a COVID hotspot, it was complete hell. Throughout the entire process however, from beginning to end, Toni ** (my moving agent) was my saving grace through this entire experience.

We signed the contract, gave a huge deposit and set a closing date for the day AFTER the pick up window. We have been delayed 4X so far! Dishonest! Unresponsive! Incompetent! Do NOT hire this company!

I reached out to one of American Van Lines' reps and I was very pleased with their thoroughness and the quote they gave. The rep I had completeness and confidence. I went with them for a move and on the pickup, my husband had to fly back to St. George from Fort Myers, Florida that day for a situation with the closing of our house in Florida. We were just prepared for one day of packing and pick up as we only had 50 boxes. We didn't realize that American Van Lines wasn't gonna have a packing team that would help the movers the way the other company we were considering, Graebel, did. So, the movers were at my place until almost midnight and my husband had to leave. So, our neighbor had to come over and help them towards the end. American Van Lines' movers should know how many days they're gonna need to work.

American Van Lines' reps were very thorough. They followed up with any questions or concerns that I had and updated me on the status of my move. They were very organized. They told me when the movers will be scheduled to come out and the driver informed me the approximate date that he will arrive.

Everything was a mess. I was moving from state to state and American Van Lines told me I was moving between the 1st and the 3rd of July. Nobody called me when the people were coming so I called them on the 31st of June in the afternoon to ask them. They said they were coming the next day at 8:00 AM. I would expect someone to call me at least 48 hours before showing up. I called them on Wednesday afternoon and they told me that the only day they could pick up my stuff was the next day in the morning at 8:00 AM.

Our home was in a storage room and that was because we sold our house quickly. The other house that we were moving to wasn't ready so we spent two and a half months in an RV. We went online and checked out American Van Lines. There was a very nice young lady that we talked to from the beginning. She did an exceptionally good job keeping us informed. When we decided to do it, we got back with her and lined it all up.

I found American Van Lines on the internet and everything was good to my standards. What made me go with them was that they were very informative. They gave me a quote and they got back to me whenever I called them. They also answered all my questions that I had and they explained everything to me thoroughly. So, the customer service was very good, which is important, when people get back to you in a timely manner. I was satisfied with that. They were also reasonable price-wise and I was very pleased with my move. The guys were really good. So all in all, I was very happy. I might be moving again (not by choice) and I was thinking about giving them a call when I was ready to see about moving me from here to wherever I go.

I was able to resolve this issue with the company and have updated the star rating.

My parents used American Van Lines when they moved from Eastern Kentucky to Naples, Florida. When we used them, they arrived pretty late to pick up the stuff and they stood there until about 10:30 at night loading up the truck. Then, when they came to deliver, there was a difficulty as the phone lines went down in Texas where they were based. So, they couldn't start unloading the materials until we were able to process the payments. Also, I ended up taking some stuff in my car that I already said I wanted to move. I didn't want the movers to move them so I took the guitar, the amp, and both bicycles. But when the movers arrived, they unloaded the stuff and for the most part, they were pretty efficient. They got the things in and got the truck unloaded. They were productive and the coordinator was very responsive.

The price from American Van Lines was very good compared with other companies and it seemed like everything was gonna be okay. I had to move from the Outer Banks to Wilmington. That was about 250 miles. I felt very sorry for the crew ‘cause it was very hot. But they were nice and very good. The rep was great but she underestimated how much I had. My house was a big house. It had three bedrooms and two baths and living room, dining room, kitchen, but no appliances, then the garage and stuff. I had to leave a lot of stuff behind. I didn't really get a good estimate of what size truck I needed. I told them to bring the biggest truck they got but they didn't. I had to leave plants and my grill and stuff like fancy chairs behind.

The customer service manager of AVL reached out to me, and we resolved issues amicably.

I loved American Van Lines. I knew they were a big company and I figured they would be good. However, they give you another company called Baker International that you could buy insurance from and I could never get in to buy extra insurance. They ask you for the job number, and I put it in, but maybe they figured I wasn't worth it. I only wanted $10,000 worth of insurance and maybe that's why I had a hard time buying the insurance. Anyway, that company is not user-friendly and that was a big thing. I was disappointed 'cause I would have bought insurance, even though my stuff was less than $10,000.

I went to something like Angie's List and there was an advisor that gave a rating of all the trucks and delivery service then picked which ones were thought as the best and which ones customers preferred. That was how we ended up with American Van Lines. The pickup was excellent. The driver was Dennis and he was super. The crew was good and the delivery was fine. But customer service needs some training and some skills. It was just the customer service going into the process that was a little different. But once the truck arrived and everything was organized, it was excellent.

The AVL moving coordinator and the moving crew were great. The mover himself, David, was terrific. He made everything work and I appreciated that. The people he brought in at both ends were very helpful. We found two things that broke and neither were heartbreaking so we haven't done anything about it.

American Van Lines came down with the most reasonable price that we wanted to pay for everything. The rep who helped in the beginning was wonderful. He did everything that he was supposed to and set up the date. But there was a three-day window and the crew didn't show on those three-day windows. We had to be out the next day so I called customer service. I spoke to Lisa and she apologized and said the truck broke down. They were having some problems. There was compensation but I wasn't pleased at all. Also, there were a couple of things that were dinged and marked up pretty bad. I had notes like, "Don't crush," but the box was crushed.

I was relocating from North Carolina to California. The price of American Van Lines was the biggest thing I chose them 'cause everybody else was about double. The moving coordinator was good, considering the fact that he couldn't come inside because of the virus. We did the virtual one and I took pictures. Then the ones that came and picked the things up in North Carolina and the one that unloaded it in California were very good as well. Everybody was very helpful. There was no sitting around. I have not found any damage too although most of my stuff is still in storage.

They were really good and kept us pretty well informed. The move was about 900 miles. They picked it up on the 27th, 28th, and 29th of April and June 3rd was when the first delivery occurred. The delivery was a mixed bag. They were bringing two trucks down. One truck was rented from Penske and it broke so we got two-thirds of a delivery one day then two or three days later, we got the rest of the delivery in. We had a couple of things break. We lost a couple of glasses and a few things. Also, they lost seven out of eight of the barrel nuts that hold our bed together. That got interesting to track those down and have a bed to sleep in. There was also a six-foot ladder that just disappeared, and a level. We let AVL know about it. They also sent an online piece and I wrote all that on, but that's all of that. We didn't hear anything and the way things go these days, I didn't expect to. It was probably $200 worth of stuff total.

I researched 5 companies before selecting American Van Lines. I went with them because 1) the price was reasonable, 2) the timing was agreeing to do it when I needed, and 3) the estimator was very sharp and smart. I was impressed with that. However, the moving crew sucked. They were late and didn't give a damn about my boxes and furniture. All they cared about was hurrying as fast as they could do it. Everything was marked for one way but the boxes were packed upside down. I have broken lamps. I had things that were protected very well and every single thing has been screwed up. My furniture has been dented and scratched. I continue to unbox stuff with broken things every day and I get madder every day.

I had a very good experience working with American Van Lines. Our realtor gave us their name so we worked with them. I also looked at them and I interviewed one of the people that came in. I preferred the way Ryan came in. He did his job and spoke with me about everything. My mother has a lot of glass tabletops and he was showing me how he was gonna package them so that made it a little bit more comfortable. They were excellent. There were three young men and an older gentleman. The two young men really did all the work and they worked their butts off. They did it very quickly. I was there the whole time pretty much watching everything. I didn't see them cutting any corners. They were very efficient and I was very happy with the job that they did.

I had other people that had used American Van Lines and I used them too. The rep was always very pleasant. The pickup and delivery were good. It was an out of state move and the time between the pickup and delivery was acceptable. They were hard working on both ends and very professional.

Upfront, I can't review their moving service. I've just tried to deal with getting a quote. This company seems to have good reviews but it's been extremely difficult to get any consistent communication from them. It feels like they are just too busy to want any more business. They are using a robo answering system that calls you back and puts you on hold (13th in line) when you request a quote. When someone finally answered I got put on hold again to be transferred to someone that could actually give me a quote. I was then asked (by a recording) to leave my number and someone would call me back. We then started getting texts from Ashley (who it turns out is also a robo) saying something like, "If you still need help, when would be a good time to call?" We texted back "Now," but no one called back.

I contracted with American Van Lines on June 17th of this year with a $1,572 credit card deposit for a June 30th move from New York to Virginia Beach. Although I was promised that they would call me ahead of time to confirm the time that the movers would arrive, I never received a word from them on this. On the day before the scheduled move date, I kept calling during the day and they kept promising to get back to me. Finally, at 6 PM the day before the move date, they called to say that the truck was held up and wouldn't be there the next day. I called the apartment complex to explain the delay the next day, July 1st. I again called throughout the day, asking what time they would be there the next day, July 2nd. Again they kept putting me off. Finally, they told me that the EARLIEST, they could move me would be Saturday the 4th of July.

From start to finish, the people were excellent. I really give them the highest ratings from the coordinator, all the communications, the truck driver, to his crew, both where I was and where I dropped off. I can't say enough good things about them. I wish American Van Lines well so I wanna help their business. They were great.

It seemed like the communication was a lot better on American Van Lines so I selected them. The rep I worked with kept in contact with me and gave me the information I needed. We had delays from me wanting to do some things before I left the house. It took a day for the moving crew to get everything loaded up on the truck and out of the house. I have moved before and it seemed like they were a little bit smoother. But now that I've pulled the stuff out of storage, I'm finding that a lot of things are broken. A lot of furniture and boxes were damaged and heavy boxes were on top of light boxes.

I had to move from New York to Florida and I like the agent from American Van Lines. He was very honest and came across as sincere. I had gotten some successful bids from top companies. They were between 7,400 to 10,000 and he priced it. We had a nice talk online about the various pricing factors and he knew his business. I liked it a lot.

The AVL rep called, ran over what I have, and then we set up the dates. I relocated from Connecticut to Minnesota and there were two different crews - one that picked up and loaded everything and one delivered it. Both crews were fine and the quote was fairly accurate.

The moving went smooth and the items were in really good shape. The mover was really good. He knew exactly what to do and he asked the right questions. He moved stuff very carefully. I would only improve the quoting process to list the items when you provide a quote exactly as discussed in the call. When I gave the list of the items, some of the items were not listed in the quote. So I had to call again and it was hard to get hold of the person. After a few tries, I finally got all the items listed in the quote.

I found American Van Lines online and they seemed to have been the most responsive and the best price. Everything was answered on a timely basis by the customer service agents and they were quick to respond as well. Also, the driver was very good and stayed in contact throughout the process.

American Van Lines looked like the best out of all the available options. They had the overall reliability. The folks were saying that everything got to the place securely and on time. The estimate they gave was very accurate. It stayed the same all the way through.

American Van Lines' price was fair and everything was very good with the rep. I've already recommended them to some friends.

I was googling cross-country moving companies, and American Van Lines came up. It was easy to book with them. I ended up doing two moves at the same times because it was cheaper. At least, that was the plan, and then it got switched back to one truck. The moving crew was great. They were really helpful. They were really professional and they really knew their stuff. The best part was the guys that came to my house. They were experienced and made sure my stuff was taken care of. There was nothing damaged.

I did an online search and American Van Lines came up as one of the best rated ones. The initial person I talked to was great. It wasn't what I was expecting and that was probably from personal ignorance. This is my first time using movers. So I think there was just a lack of understanding on what the actual process would be on my end. I assumed that it would be my stuff going on a truck and going straight to the next destination. I didn't understand going in that it would be more of a multi-logistical step process. So there were like hiccups in learning about that after having purchased it. But otherwise, AVL handling it and being communicative about everything was great. Their people came in, they wrapped everything, and moved all of our boxes, and they were in and out of both of our places within maybe two hours. So, the actual moving process was amazing.

The way American Van Lines tag stuff is a little different. Two or three tags would go on something big. Then we would have a piece of rope or something really trivial that it'll have a tag on it. If it rains, the tagging process was a little different. The truck that they got was also not quite big enough for what we had. So, they had the little trailer, the little thing that goes up and down in the very back of the truck that lifts that up and you can put it in. They stacked that whole thing all the way to the top of the truck with our stuff. That was a little different, but it all made it here fine.

Coordinating our move with the moving coordinator from American Van Lines went pretty good. We had a couple hiccups on our side because we had more stuff than we thought, and they were very accommodating on the other side. The moving crew was very handy, very helpful, polite, courteous, and very good. I was very impressed. We had a little problem taking the one door of the fridge apart, but that didn't seem to be a problem. I just put it back together on the other side. I’d recommend the services. American Van Lines did really well, and it was a good experience.

Everything with American Van Lines went wonderfully. They brought everything. There was a table that they brought from Captiva, but when I got them, the edges got busted up. But I really don’t care now because it turned out that it wasn’t a marble table. It was actually plaster of Paris. What happened was, when we brought it out here, we did set the table up, and because of the dry climate here, the entire surface started peeling like crazy and it's all flaked. So, that was the only mishap, but that wasn’t their guys’ fault. They did a wonderful job. They showed up in Florida when I needed them, and they brought everything out here, and everything else made it. So, I'm very satisfied, and I would definitely use their service again.

American Van Lines made the process pretty easy and we moved across the country, essentially, and things went pretty well for the most part. We first looked at Better Business Bureau and looked at some of the reviews online. American Van Lines was a top 10 moving company to work with. We decided to go there and we weren't disappointed. The drivers were great. We moved from Flagstaff to Granger, and the customer service in-between was fine, very transparent, and always calling us ahead of time just to give us a heads up as to what was happening, what was going on. I've already recommended them to a few people who are looking to move. We were very happy with what they provided us and the end result.

I researched about 5 different companies before selecting American Van Lines. I went with them because of their price and responsiveness. I moved from Maryland to Central Florida and their moving coordinator was very good. They were very responsive and communicated well. They never stopped moving. This company, overall, was great.

American Van Lines is good -- it was as expected. I chose them based on some reviews that I read. The quote process and communication all the way through the move met my satisfaction at every point. The quote was fair and it was very accurate. The movers were great, too.

I have used American Van Lines twice but this last experience was over the top. There was excellent communication the entire time. Jordan and Antonio were fabulous guys who took excellent care of my belongings in my move from Pennsylvania to Louisiana. They kept in touch as to their progress. There was follow up from Corporate for each step of the move. I am extremely satisfied.

I had another transport company but I thought that American Van Lines might be a good company when I searched online and saw their customer feedback. Their staff is very friendly, professional and nice. I moved from Houston and the people from American Van Lines, besides the driver, live in Houston. So, they have good communication and they made me feel really nice. My experience with the crew was very good. One person put everything needed to move and then the other two just moved. I'm very satisfied with American Van Lines’ service.

I needed a moving company and saw a list of top 10 moving companies. I researched American Van Lines and saw good reviews. It was a name that my parents had heard before and they said that if the company has been around forever, there was a reason for it. The primary rep who assisted me with the purchase was really nice and helpful.

Patrick A. was an amazing Rep. He assisted me in every step of the way, especially during these difficult times. Eleana M. was very nice and professional, she kept me up to date with the process and documents. Finally, Dennis L. was the best mover and driver ever!! He was great with the boxes and furniture, he was gentle yet, swift. I would definitely recommend American Van Lines and use them in the future if needed. They are wonderful!!

I got quotes from three or four moving companies and went with American Van Lines based on reviews I found and the relative price. AVL was sort of in the middle of the pack, as far as the quotes. Their rep was responsive and everything seemed to go pretty smoothly. There was a schedule change or something a day or two before and the originally planned truck didn't make it. But the moving crew did a fine job and the schedule worked out. The only complaint I have is that I had a couple of boxes I marked fragile and when they got to the new place, they ended up being in the middle of the stack of boxes rather than separated around the top. But that's the only issue and everything was still okay in them.

We needed something, and I tried the California, but they were too expensive. So, I looked into the internet and I found American Van Lines. They were very professional. They gave me a window, and then a day before, they said they were ready. It came out really well.

I was moving from Elk Grove Village, Illinois to Enrico in California. I did an online search of van line companies and was able to look at five. With American Van Lines, I liked the combination of lowest price and the urgency to which they responded to my inquiry. They were very efficient. The process happened a lot faster than I thought it would. From pick up to delivery, it took two or three weeks. I was in no rush and I preferred that timeline.

American Van Lines did a good job and I think they were very reasonably priced. Everyone that I talked to was very helpful, professional, and friendly. They listened and gave us good information. The lady I talked to on the phone all the time was excellent. And the mover was cool and efficient. He packed and unpacked everything nicely and was very easy to relate with. The move took four days and everything was accounted for. I was very happy and impressed with everything.

AVL was very responsive to my questions and getting back to me. The only thing was that they quoted the price to find out later on that there were also insurance options, which I didn’t realize weren’t included in the moving price. Other than that, the rep was very informative, gave me good feedback, and sent me all the documentation I needed. I boxed everything up myself and it was just a matter of them coming, putting the boxes in the truck, and putting the furniture in. The gentlemen were very good about doing what they were doing. They took care of everything and followed the protocol they were supposed to follow.

My mom's 88 years old and she can't be alone anymore. I moved to Indiana years ago, so I couldn't really move back to Dallas, so I brought her up here with me. American Van Lines has a hub there and I really liked the salesperson that helped me. He helped me a lot. I was under a lot of stress to get down there and get my mom up here and I couldn't make a determination. I didn't know what I was doing and he was always there for me. My mom was in a three-bedroom ranch house pack-full of stuff in Dallas and she had so much stuff. And the guys that did the actual packing and moving were wonderful. They were patient, kind, and courteous. They worked nonstop around-the-clock and they had a lot to do and they were super. I know they were worn out.

I was moving some things for my adult son and AVL had some good reviews. The salesperson I worked with went through everything with me. I had a couple of coordinators and then they outsourced my move to another company. That was a little disconcerting at first, but fortunately, the company that they outsourced the move to did an excellent job. The crew was very pleasant, thorough, and efficient. I was pretty organized and packed up, so it was a pretty simple process.

We moved here to Alabama to be near our son. We looked online to find two or three different van lines to give us estimates, and we went with American Van Lines because of their timeline and price. We never met the moving coordinator and so we spoke with him on the phone and via online. We are in our middle 80s and that was not the easiest thing for us to do. That experience was not the best of the world. When the driver came the first day, the packing crew did not show up. There were many phone calls, but nobody ever showed up. The driver, then, did all the packing that we had not done. He worked very hard and very fast. He tried to do what was right, but he did not have much support -- he kept calling to get some help. So the whole first day, he worked by himself. My husband was disappointed, too, that they used a lot of used boxes instead of new ones. We have some broken things that we now need to make a claim for.

It worked out fine with AVL. We moved out of state and it was good with their rep who assisted us. The move was a large van line and the moving crew was real nice.

I was moving from Texas to Illinois. After looking at all of their reviews, I figured American Van Lines was the best one for an out-of-state move. I talked to the coordinator and she was great. The moving crew was good, too.

The rep who assisted me was pretty good and it was excellent with the crew during the move. They were timely.

Initially we had agreed to have movers come in the range from the April 16th-18th of April to help my fiancé and I move cross country (VA to CA). We receive a call week prior requesting if they can come early on the 15th, which we agreed upon. On the 13th, we get another call saying that the driver is earlier and asked if they can come on the 13th, between 5-7pm. Due to my fiancé and I both being at work, we really tried to stick to the 15th since we would both be off work early on that date. The person we talked to stated that due to the driver’s route, he would not be able to pick up our items at that time or any other time that week (which went against our original contract). Because of this, on the 13th, I had to clock out of work EARLY to meet the driver.

Amazing service. They came to my house to provide me with a binding estimate and in the end, I paid exactly what they estimated. I have moved so many times and moving companies are a horror to me, not this one. Their employees were friendly, supportive and professional. Nothing was broken, nothing was charged in excess of the original estimate after my goods were loaded onto the truck; usually you receive a big nasty surprise when they present the final charges. Customer service from their office was friendly and followed up with me making sure that everything was completed to my satisfaction. I felt informed, supported and valued as a customer. I will definitely return.

I have moved several times over the years and have never had an easier move than with American Van Lines. It was a last minute move and the company was recommended by a good friend of mine who had just moved. Their representative, Brian, responded to my inquiry right away and came over the next day to give me a quote. It was a very reasonable, fair, flat rate that included everything. They dropped off all the boxes and wrapping paper a few days before the move and the movers were outstanding. They were super careful and got it done quickly and efficiently. Not one item was damaged or broken which I don’t think has ever happened when I moved in the past. They even put the boxes in the correct room for me. A few days later Victoria contacted me to follow up and make sure everything has gone well and to make sure I didn’t have any issues. Outstanding company!!!

The guys from American Van Lines were perfectly fine. We shopped the price and their cost is good. Everything was great.

At first, it seemed that American Van Lines was organized, helpful, and communicative. Then we were given a ‘moving coordinator.’ Our ‘moving coordinator’ did anything but that—coordinate our move. First, each time I called, I was sent directly to voicemail. She repeatedly misunderstood what I was asking for, and didn’t ask for clarification. Our move was short, only 3 hours away, but instead of communicating that our stuff would arrive a day later than originally predicted, she waited for me to call, the morning it was supposed to be delivered, to ask where our stuff was.

I liked how American Van Lines was cheaper than anybody else. I went with them but it turned out that I had more items than I thought I did so my move became quite expensive. By the time they came, loaded my belongings, and quoted me a price, it was too late to go to anybody else. I was stuck with the price they quoted me and I was upset. They didn't make any attempt at all to make it cheaper for me.

I looked at reviews and made Google searches on moving companies. It was a tough thing to look up because it seemed like there were a lot of shady places with bought reviews. But ultimately, it was the customer experience that helped me decide which one to go with. I reached out to three people and American Van Lines was the most responsive and receptive. But they had surprise prices that came up after I had committed and that part kinda sucked. They were still good overall though.

I was moving about 850 miles and I looked through internet opportunities. American Van Lines was the name that I recognized, so I felt comfortable that I’ve seen their vans in places. The rep that I dealt with was good. She was very communicative, empathetic, and clear on what to expect. At the time, I was living in Texas waiting for everything and on the pickup day, my dog died. The guy that picked up was two and a half hours early and I was having a family member go and be there to be ready for the pick up. So, it was a hassle that he missed the window by over two hours on the early side and I had to scramble while I was making final preparations to put my dog down.

I am giving them 1 star because zero isn’t an option. The actual move ended up being over double the quote. The office is unreachable. We have left multiple messages to get our final invoice. No response.

I was moving from Greer, South Carolina. I was living there alone. My wife had died a year before and I wanted to get away from there and come back up here which is home. She’s buried up here, so I decided to move up here. I googled moving companies, and then I looked for one that had a good rate and it turned out to be American Van Lines. It was a wonderful experience. Travis did a fantastic job. I had one little thing broken and a couple of lampshades that got crushed partially, but it was a big move and he worked hard. If I ever have to make another move, I’d sure hunt up Travis.

I was moving locations which was about 20 miles and I researched three companies. American Van Lines was the most prompt in returning calls and in information follow-up. The crew were good guys and very forthcoming. There was one item broken during the move but they didn’t try to hide it. I had three different guys who apologized. Accidents happen and I'm in the process of getting estimates for that claim but that’s the only transaction I still have pending. Overall, I’m very satisfied. The experience was good and swift.

I decided to relocate to another area of North Carolina and got two box trucks from American Van Lines. The breadth of services they offered and the ability to get them in a timely fashion were the reasons I decided to work with them. Everyone that I worked with was really professional and very good to work with. The moving crew moved very quickly through everything.

The salesperson at American Van Lines was great and the coordinator was very detail-oriented. She called me all the way when my mover was getting to the final destination. We moved from Florida to North Carolina and it was over 5,000 pounds. The movers were nice guys and they were very helpful. The service and the price were pretty good. It was very competitive.

I was moving 400 miles for my 90-year-old father who was living alone and researched movers online. American Van Lines' service was the determining factor of why I chose them. The rep was great and the moving crew was wonderful. I enjoyed working with them very much.

I talked to about three different people and got prices. American Van Lines's prices were fair and they called back. In the process of me checking with other vendors, American Van Lines kept in touch, which made me feel like they were gonna do a good job. The rep kept checking back to make sure that I had all the information I needed. He was very helpful and professional.

American Van Lines was the most responsive in answering my questions. I had a very short time period to make a decision and get the move done and they were pretty quick and easy to work with. Also, when I compared their cost to the other ones I quoted with, they were somewhere in the middle of the pack, which gave me the confidence that how they were quoting was the right way and it came right in line. I was generally happy with it.

I was moving from Vancouver, Washington to Las Vegas, Nevada and I wanted a professional company that’s been in business for a while. Warren from AVL was amazing. I decided on him because of his level of customer service. I was worried because I was moving during the beginning of the corona and he assured me they were going to be able to still work with me and it was not gonna limit them. Then, there was a moving coordinator and I could only talk to that person from that point on. She gave me less than eight hours to give her an update on how many boxes I have before they can give me some type of credit until the rest of the move. She wasn't helpful and her level of service wasn't up to par with the first and last person I dealt with. I paid $4,300 in advance but three days before the move, I felt like pulling my money out on her tail and going somewhere else.

I retired and wanted to move down to Georgia. I called the company that I used before, and they worked with American Van Lines. I felt good about the guy I was talking to on the phone. However, I was a little disappointed in the pricing. It started out with the price as $17,000. I told them that was not gonna work because almost everything was packed up and all it needed to do was be picked up and put into a trailer. I said just 25% of what we had needed to be packed, and the rest was already packed. Right then and there, he dropped the price to $10,000 without looking at any more stuff. He didn’t come down and look at anything else. It was all done over the phone, and I was a little miffed that they were able to drop it from 17,000 to 10,000 so quickly.

American Van Lines was the first to pop up when I did a web search and they were the first that called. They gave me a price that I felt was reasonable so I went with them. The only thing was I talked to five different people and that was confusing. But every one of them was very helpful and very easy to work with. It was just too many people. The first three people were calling for the same purpose. The moving coordinator was changed after I made the first deposit then it changed one other time.

Our deciding factor was mostly price. There were people who bid lower but they didn’t seem to know what they were doing. However, the rep at American Van Lines would promise to get back to us and then it was either a day later than she said it would be or it was at the very last second. In fact, on delivery morning, we were wondering if they were gonna show or not because we hadn’t heard from anybody. The guy showed and everything turned out okay. It was just not knowing.

We retired and moved to a new community around 600 miles away. It was the first time that I've ever moved with the company as an adult and it was very smooth. American Van Lines was very responsive to our needs. I like a lot of information and would've liked more updates, but otherwise, everything was fine. The moving crew's productivity was very good. There was a lot of traffic and they were a little bit late, but they stayed here as late as they needed to get everything done.

American Van Lines seemed reputable and they were a big enough company that there was some feedback on them. The process of getting my business was very salesman-like. At first, I thought they were trying to get me to a number that I could afford because they were working with me, but it wasn't completely transparent and honest when it came down to what I was getting for my money. Then when I got switched to the next person, I was always calling them back and they'd say that they talked to the moving company and were just waiting to hear back from them. But I unbearably seemed to be waiting to hear 'cause I didn't know when they were gonna come.

A friend of mine referred me to American Van Lines. Their rep was super friendly. He was incredibly responsive and went out of his way to make us feel like we were a valued customer. The moving consultant was also wonderful, really responsive and answered every email in a timely manner. She was available to talk when I needed her. They were incredibly efficient. As few people on site as they had, they did an amazing job. They knocked it all out so quickly.

The rep at American Van Lines was real good. She's actually the one who really calmed me down and got me to go with these guys because I had never heard of the company and I just didn't trust movers. I had a friend whose moving company picked up all their stuff and he hadn't seen them anymore. I was afraid of that but the rep made me comfortable. She gave me enough information and documents that showed that American Van Lines was a legit company. She was very professional and real knowledgeable, based on the stuff that she showed me. Most people didn't know what they were talking about. I looked at five different company and ended up choosing American Van Lines also because of the price.

American Van Lines' reps were very helpful and they answered all my questions. They communicated very well what the process was. I went with them for a 450-mile move and I couldn't have asked for a better crew. They were very fast, thorough and professional. The guy with the crew made suggestions on things that needed to be done and always asked before he did them. He made sure that we understood exactly what he was doing.

I liked how American Van Lines does everything over the phone instead of giving me a one-week appointment, coming over and taking a look at my stuff. I went with them and I was able to go through my house and tell them exactly what I had. Plus, their price was very competitive with other companies. They came in the second-lowest in terms of cost for my 1,100-mile move.

I‘ve heard of American Van Lines before and the person I talked to was very helpful. I moved 800 and some miles and it was very good with their crew. There were two of them. The packing was good although they were sort of understaffed. It took two or three days for them to pack, which was a little bit longer than expected. Also, they went over the time frame for the move, but not a lot. It wasn’t a major inconvenience.

My daughter used American Van Lines four years ago and was saying how good they were. I liked their price too and so I went with them. The rep who assisted me was very nice. He knew what he saying and knew what he was doing quite well. He was very efficient. Their moving crew came right away and they introduced themselves. While one guy was working, the other guy was doing the paperwork. I have never seen anybody work the way they worked together. What American Van Lines did was very professional. If I had to do this move all over again, they would be the company I would call.

I was relocating and I searched online. I read a couple of reviews or so and decided to work with American Van Lines. The rep explained clearly the process and was very competent, efficient, and informative. The move was about 600 miles and the crew and I communicated as we went along. Everything worked out and they came on time as promised. The experience was smooth and seamless.

American Van Lines was very prompt in returning calls when I went with them from my move from North St. Louis, Missouri to Edmond, Oklahoma. The crew showed up when they were supposed to. There was a driver and two young men who came. They loaded everything up and the driver showed up at the new place when he was supposed to with another crew. They all worked hard and did a great job. I had a moving company previous to AVL that was supposed to have done the same job and they weren’t as thorough as AVL was. They didn’t put carpet down for them to walk across so as not to damage the floors. They didn't cover all the corners and all the door frames to keep them from damaging things. With AVL, everything was delivered perfectly.

Update: The company did reach out to me and we came to a satisfactory resolution. While there were some bumps as with any move, it did feel like they tried their best to communicate and work to resolve any issues. It is important to note that this move is occurring during the COVID-19 virus reaching its peak in the area and has caused additional stress for both the movers and myself. I do appreciate them working to make sure my experience with them improved.

American Van Lines had very a good rating when I did a Google search. The rep I got was pretty good and nice. Her name is Judy and she's from Florida. The move was about 2,000 miles and it was from San Diego to Huntsville, Alabama. That took about two weeks. The pickup and delivery crew were good. I will use again American Van Lines if I move again.

American Van Lines did a good job. It's been two weeks now since the move and although I have not been able to get to every box, everything has been very good so far. We were actually able to move the timeline up as well. They gave an open window of a week and they were able to move that up, which worked out well. It was quicker than expected because the arrival time had an open window date too but they tightened that up. The moving coordinator did a great job. She was very helpful and professional. The moving crew was also professional and very nice. They were good in terms productivity. They were quick.

On my first call to American Van LInes I was given a quote after she guided me through my home and had me describe every piece of furniture. She determined how many tons, gave me exactly what it would cost and then I picked a date. The Movers (the three men who arrived to move me) worked diligently AND carefully. Every piece of furniture was padded and every picture was boxed by making exact size boxes on the spot. Not one thing was damaged - not walls, not furniture, not anything. This was my second move with American in less than three years, and I will use them again if I EVER decided to do this again!

We were moving 14 miles from an apartment to a house and with all the Coronavirus stuff, American Van Lines was the company that was gonna be able to do it the most quickly, in terms of their availability. Their moving crew was also very professional and knowledgeable. They were great guys. They were very efficient. They came in and pulled everything apart that they needed to pull apart. I was moving a big glass table, a couch and a piano, and none of the three guys stopped. They did a great job. There were no dings in the walls or on my products. They cared about my equipment as much as they would do about their own stuff. It wasn’t like they were dragging it around and banging it against walls. They were being very careful and very good.

If anyone ever needs to hire movers and feel absolutely relaxed that everything will be handled correctly and in a speedy manner with no hidden costs hire American Van Lines. It was the most stress free move of my life. They were a million times cheaper than any other commercial or private moving company that quoted me, provided all packing supplies for free as well as wardrobe boxes for my clothes free as well. No damages, done 5 minutes early. Professional, trustworthy, charismatic movers who disassembled, wrapped, unwrapped and assembled all furniture for us and took great care not to damage or lose a single thing. They called me before the move several times and after to check in. Also, I have 90 days for any claims which won’t be happening since everything is out and intact. Highly recommend their services!

We sold our home and we were moving out of state, so we needed to get moved into storage, and then make a decision from there. Our realtor recommended American Van Lines. The moving coordinator came to the house and he seemed to get a grasp of what we were trying to do. The moving consultant did fine, too. But somewhere, AVL broke down the communication. We were in a two-floor, three-bedroom home and they sent two men who worked like dogs all day. They also had a smaller van. In comparison, when we moved into this home, there were four men. My impression was that they didn’t quite grasp the enormity of the job, and those men worked a ridiculous man hours to get that house packed up. I, however, have nothing but great things to say about those who did the physical work. They did a fantastic job and they were great.

I’ve had movers before and only had problems with them but American Van Lines was wonderful. I had a great experience and I would totally recommend them. The guys did a good job and they worked hard. It was a very successful move and Brian, the rep, spoke to me many times along the way. He was amazing and great about phone calls too. He did right by us, was accurate and I gave out his number.

First of all, I have to congratulate Mr. ** for being very straightforward giving us the quote for our movement. Then George the truck driver and his team for such a professional persons, every furniture even the electronics were carefully packed and delivered to our new home, not even a scratch. Good Work People!!!

I was relocating due to a job and I’ve used American Van Lines in the past and I’m happy. They had a good reputation. The rep who assisted me was great and kept me informed constantly. I was very pleased with how easy it was to get a hold of her and the one who helped me with the inventory and the quote went over everything with me. She called me back later and wanted to know if I had anything to add, which I did, so that was great. There were no surprises and everything went smoothly. The crew was very professional, quick and worked well together. They were very well coordinated. I would recommend American Van Lines. They were very professional and even the driver kept me informed when he was gonna be there and if he’d been delayed. I’ve moved with other companies three times before now and this is by far the smoothest move I’ve ever used.

Could not talk with a live person. Had to deal with automated machines. They asked me what time would be good to call and I gave them a time and they did not call. Then when they did call it was a automated call not a person.

My mother moved from Florida to assisted living in New Hampshire. American Van Lines was hard to reach and dealing with their consultant was horrible. For what I moved, I paid a lot of money. I wasn’t given good information on the insurance part of the trip and a lot of stuff was damaged when it got there. Now, I’m gonna get 15 cents per pound or something. It’s ridiculous. I’ll never use them again, ever.

I’ve traveled a lot with the military and on my own as a contractor. I went with American Van Lines specifically because there were supposed to be an all-in-one in-house moving provider, which turned out that they were not. And that’s a huge gripe of mine right now. These people had no respect for the agreement that we made. They didn’t have any respect for us when they showed up to do the job by bringing a bunch of local yokel drunks that fought and bitched and pissed and moaned among themselves, not to mention poorly packing everything. They had no regard for anything that said fragile and for our stuff when they unloaded it.

The company gave me a call and resolved my issue.

Household goods were not picked up on date as promised in FL. Delivery date also delayed in Michigan. The Coordinator Leslie did an outstanding job however, in communicating the numerous delays and changes for delivery. She advanced my concerns to her Supervisor when the Dispatch did not communicate with her regarding the delivery. The movers on both ends were outstanding.

I liked the presentation of how my quote was done with American Van Lines. I liked their flexibility too. I went with them and the rep who assisted me was very helpful and answered questions very quickly. The moving crew who came was very careful with everything.

I liked the conversation I had with the person who booked my move with American Van Lines. I also liked how they got good ratings on the website I looked at. The rep whom I worked with was helpful and the crew who came was friendly and polite. They did a good job avoiding any kind of damage. It was a good moving experience and their price was fair.

I researched three or four other companies before selecting American Van Lines. I went with them because of their proximity. I moved my mother from Fayetteville, North Carolina to Wilmington, Delaware, about approximately 400 miles apart. The moving coordinator was very impersonal and rude. The person who helped get the quote for the move did not seem to be very technically-oriented, but our interaction was sufficient for the move. It was, maybe, 70% accurate.

I was moving for work and American Van Lines was middle-of-the-road in costing. Early on, communication was very weak. It was a little difficult to get updates, but once the final dates were confirmed, it was pretty seamless. The coordinator was very responsive, friendly, persistent. The crew came in. They did their thing, packed up, and left. My kitchen was packed up. The way our things were handled was very good.

After doing a lot of research online and comparing just about everyone out there, I got down to about the top three and gave all of them the chance to contact me. However, only American Van Lines contacted me, so I went with them. They used video recording because they didn't have anyone in the area who could do a walkthrough. I was a little uncomfortable with that. There had to be a lot of corrections throughout. There were some items on the inventory that we didn't have and some items that weren’t on the inventory that we wanted to be moved. Although we got moved when we wanted to, it caused more confusion than was necessary.

The first rep I had with American Van Lines was very reassuring. Initially, my experience with them was competitive with other competitors. But then, it turned into a disaster. I asked him if there was anything I could do to make the move smooth. The rep told me that there was nothing I needed to do. He said that the movers were gonna do everything. I talked to him on a Friday the Tuesday before the move and asked about my clothes. I also had concerns about my furniture and my clothes getting wet as forecasters were calling for rain in Laurinburg. He said the movers would bring wardrobes and that they would pack my furniture up. The Monday before the move, I asked if I needed to take my clothes out of my dresser. He once again told me I didn't need to do anything and asked me how many boxes I needed.

We split into two companies and one of the companies moved out of our building, and they used American Van Lines to move to a new location. Their moving coordinator, Toni, was great. She came out, did a home estimate and stayed in touch with me through the whole thing. We had two moves. We moved into an apartment, and then the following day, we moved the rest of our items into storage. The first day was better than the second day, but we knew that that was gonna be an issue. But the first day went really fast and the second day went about as we had expected it to go. The crew was there on time on both days. They were very professional and they did a good job. It was very reasonable what we paid for what we received. We were really pleased, overall. It was a good value for the service they provided and I would recommend them wholeheartedly.

The coordinator did kind of a survey interview and then she came back a little while later with a quote through a third person. When we were ready to move, we got in touch with them and revised our quote. The move was well-scheduled. They were very flexible when it came to our changing situation because we haven’t sold our house and we haven’t bought a house when I contacted them. But all that came together after I contacted them and they worked with us. The rep was very responsive and always available when I called. She did a great job. So it was good experience.

American Van Lines' rep was very patient. However, I was very disappointed with their moving crew. I was moving into Florida and I was getting ready to go check for interim insurance as I didn’t have a job when I was coming down. It was a Thursday and the movers were supposed to come that Saturday. Someone called me asking if it would be okay if the movers come that day. I told that person "no" as I still had my bathroom, linen closet and bedroom to pack up. The person asked "what about Friday?" and I told that person that I can do Friday. But then, the moving crew called me that they were at my pickup point. They said that if they didn't come today, they wouldn't be able to come the Saturday of the move. I thought that was weird. I was also mad as I was getting ready to go talk to a guy about my insurance.

American Van Lines' rep was responsive and very clear in her directions as to what would happen, step-by-step. Their quote wasn't accurate but then they didn't charge me for anything extra. Also, their movers lost a couple of boxes and broke a bunch of stuff. They weren’t very good and they complained. They also asked me for extra money. Even so, AVL was very responsible. They get private contractors to do their moves, so I get what I get. I'd still recommend them overall and use their services again.

Demi at American Van Lines was so sweet. If I called her and she didn't pick up, she would call me right back. And she was also very reassuring. I was so worried that our stuff wouldn't get here on time, but it came the day that they said it would be here, and it was awesome. They did everything just right. And then I just showed the moving crew where everything went and they got it done in a very short time. We were also worried about them getting our bed back together, but they did. I was very happy. My son is considering a move and I've already told him about American Van Lines.

The moving coordinator was good. I only had one hiccup in the whole thing. The move got delayed. I already paid a late charge and then I got hit with another one, and I did not completely understand that the move would have to be rescheduled a few more days, based upon when I could've moved in. Even though I lost $1,500 with the deal, the move was great. The driver was fantastic and his peers were good. We found a couple of minor broken things, but it's no big deal. The driver was very courteous to my neighbors and the work crew across the street. I couldn't have asked for a better guy on the small street we have. He went way beyond and above.

I did a Google search on top moving companies and American Van Lines happened to be on the top three. I called them and got the quotes back from them, and Kevin’s from American Van Lines was the best among the three that I was looking at. From the get-go, Kevin was very responsive and was with me every step of the way. He would do a follow-up when he said he would. He very patiently answered all my questions about the move, the cost, what it was going to take and the number of boxes. He was not someone who just told me that this is how much it might cost. It was like, “Let me figure out a way to make it work for you.” So that was that point. I was also looking for someone to transport our cars, and Kevin mentioned that American Van Lines doesn’t do that but he would be happy to help me and recommend someone, and he went ahead and did that. I completely appreciated that.

If you want your possessions to be damaged and stolen then this is the company you should go with. Mover Was pushy and asked me to tip his helpers?. He also told me all my possessions were delivered when they were not. Shady as all get-out. Please if you value your possessions, do not choose this company!

I live out in a rural area, and they were the only ones who would come out there. I had a very good experience with the coordinator. They were very helpful. The truck driver had two people who were supposed to show up to help, but nobody showed up, and he unloaded it all by himself. But he did it very fine. He was exceptionally good.

There was a number of different moving companies listed on the internet and from where I lived and where they were based, American Van Lines seemed to be the most logical choice, so I picked them. The only thing is that I did everything by telephone. They were down in Pompano Beach and I was in Melbourne. That’s probably 130 to 140 miles apart. And all my previous moves I've done myself. When they were asking me like what’s in this room, I really had a hard time describing my furniture and how much I had, so I underestimated how much I really owned. I don’t know if other moving companies do it, but it’d be nice if they were able to have one of their people come to our house and do a survey prior to. Other than that, they did what I asked them to do at a reasonable price. The men that packed and moved the stuff were very good workers.

A neighbor of ours was using American Van Lines to move from Parkland to Titusville in Florida. That neighbor recommended the gentleman who came out for us and did our estimate. The gentleman from AVL who came was very nice and everyone from there was very accommodating. Using American Van Lines was a very positive experience.

I liked how American Van Lines could do the move on the dates that I needed. They also fell in the same price that I was expecting from other places. We had a couple of misunderstandings on some of the prices such as an add-on price which was supposed to be double instead of what they quoted me. But, they got a manager on the phone and she took care of everything. The folks who came with the truck were more helpful than I expected and took better care of my stuff than I would've. They were very conscientious. AVL did have some local folks at each end who came and didn't do as good a job but they weren't horrible.

The situation with American Van Lines has been resolved and I am satisfied with the resolution.

I just moved form NJ to Florida and was super stressed throughout the entire process however the actual move was fantastic!!!! I am beyond pleased with the service I received from American Van Lines. The guys arrived on time, they were efficient and very professional. The delivery was just as efficient and done in a timely manner. Helen handled my account and kept me abreast of the entire process and Ryoberto handled the moving process from start to finish. I will most definitely use this company for any future moves I make and a highly recommend them! Thank you AVL!!!

I've moved multiple times in my life and I didn't have many great moving experience, but this time, American Van Lines delivered! Everything went smoooooth. The order process, the logistic, the payment, the delivery. No delays! No surprises! Highly recommended! I will use them again!

After a huge headache with this company while I was moving, they resolved the issue and on good terms.

I lived in Naples and moved to England for five years, then when I moved back to Massachusetts, I had a storage unit full of things in Florida that needed to get to Massachusetts. The American Van Lines moving coordinator had a good response to certain questions and made me feel like it was all gonna be okay. The move went really smoothly. I had two guys load the truck and they were the same ones who delivered to Massachusetts. I was so glad because I liked them a lot. They were personable and they took care of my things.

We had retired. We lived in Florida for a year, but my husband wanted to come back to be near our son, so we moved back to New York. American Van Lines's moving coordinator, Marcus, kept up really good with emails. And if things needed to change, he was really good about it, kept me informed and I kept him informed, and it went really well. The truck was a bit late though. They had gotten a flat tire, so that was understandable. The moving crew was excellent. They were very courteous, very helpful and very careful with the furniture. I was really pleased. And along the way, they would text me from time to time and give me an update, which was nice. They were really great.

An American Van Lines advertisement was stuck in my paper tube and at that time, I happened to have gotten an offer on my house that I was taking. I knew I’d have to look up moving companies and there are several local ones where I live, which I checked but I wasn’t really satisfied with what I heard. As much as I like to do business with local people, this move is an important thing. So, I thought of going with a national company that, according to what they advertised, had a good reputation even though it was a very local move. Also, I spoke to the gal named Toni and she made me feel confident in the company. She gave me her cell number as well as her office number and extension number. She was very helpful, easy to reach, and easy to give answers. I was very pleased. She was amazing and she really was the one that brought me on board.