American Van Lines Reviews

American Van Lines was amazing from start to finish. They were very thorough and prompt with sending me some links to go through and do a digital inventory with some pictures and video. They were able to calculate everything they needed off that and provide me with an estimate that was truly binding. They were super flexible on the deposit upfront and the payment methods.

Art, the guy I was in contact with, seemed to be most honest, helpful, and informative. I had a great experience with him. Because of the time difference, being in California, sometimes I wouldn't hear from him. But that was understandable and he was pretty responsive. The mover was very hardworking. At first, I was a little concerned because he came into our place and said, "Oh, you have a bed that needs to be moved and you have all this furniture. I don't have that on the inventory list.". Luckily, I printed the inventory list and showed him. It took a while to get started but the mover was on the phone trying to get everything sorted out. After 40 minutes of getting everything resolved, the crew started doing their job. They worked nonstop for seven hours.

The crew was very efficient and polite. They wore masks. Everything that they packed was packed well. They delivered on their promises. They picked us up Wednesday and the driver offered to come on Saturday. But it was inclement weather and we weren't sure we were gonna make it through by then. So, he said he would accommodate us and deliver on Monday which was kind of him. On arrival, everything was fine. A box or two were slightly dented but the stuff inside wasn't damaged.

American Van Lines delayed our pick-up, and we were supposed to get $125 from that but we never got that. I reached out to Teresa and never heard back from her. Also, their timeline on our pick-up was not great. Then on our drop-off, we were emailing them every day to find out when they were coming and we had to stay in a hotel for like a week waiting for them to delivery our things. Aside from that, the initial person that I spoke with was not very clear on what I needed to give him. So, apparently, our inventory was very off. The moving team was great but we had a three-bedroom townhome and it took them 13 hours to load us, which was kind of crazy. They were parked right outside our garage so, don't understand why it took them that long.

I had a little bit of trouble getting ahold of American Van Lines right when I first called them. There was some confusion because they didn't quite understand exactly where the location that I was moving to was at. It's somewhere in Brevard and kind of a new town. But the reps were all good and I've had no problems with anybody. There was some confusion as to when they were going to get there simply because we had to switch around the closing date on the old house and we also got a hell of a snowstorm about the same time. I couldn't have asked for a better moving crew. Three guys got in there and they got the stuff that I asked them to move. They even suggested that there were a few things that I might want to move with them that I really didn't have room for them in the truck that I had and they didn't charge me extra for that either.

It was a smooth transaction with AVL. It was very good with the rep I worked with and they got back to me right away when I had any questions. They were really patient with all my questions. Everything went really quickly and it happened a lot faster than I thought it was going to.

American Van Lines was very good. They gave me an estimate, which was very accurate, and the move day was perfect. They showed up when I wanted them to and the guys that came and unloaded were great. We didn't have any problems with them. They were loading half a truck for one person and a half for another person. So, the moving time was based on that time frame. But they gave me a certain time frame for so many days that they were going to pick up, then they gave me a 24 hour's notice. If they could give a little bit longer notice, that would be better. But that's just something that is part of that business and I understand that fully. Other than that, I'd tell my friends to go ahead and use them,

Everyone from the guy who gave the estimate to the people who packed and the people who delivered were all wonderful. The rep walked virtually through my house to identify which pieces of furniture would be moved and which things they would pack and I would pack. I got an estimate and then we set the date. Things worked perfectly. I closed on my new house and they had my furniture here three days later.

From inventory counts to setting a date for pickup and being informed of who's gonna show up, it was a very good experience. The movers showed up on time and they were well prepared. They loaded up our two-bedroom apartment and it went really smoothly. They were very efficient. They had all the blankets, wraps, ties, and everything they needed to properly take care of our furniture. Ali, the loadmaster was very careful with the items. Both Ali and Manny the driver did a very good job.

Working with the rep was very good. The move went very well and there was no damage. We had the same crew that loaded the truck in Florida unload the items in a storage facility up here in New Jersey.

American Van Lines said the move could take up to a month, but it was two weeks. And everything went well. The driver and the packers that packed me up from Florida were the ones that brought it here to New Mexico. That was very good. Nothing was damaged and everything came well and wrapped well. Also, the quote was right on. If I need to move again, I will use them.

I called American Van Lines about a quote. They gave me a good price so I went with them. They sent some professional guys out and they were nice and helped me out a lot. The only thing is one of the legs of my TV stand, they took off when they were moving. So, I got to get that fixed. Other than that, everything was good. The quote was good. The final cost was good, too. They quoted me for a particular day and I had to postpone it and do it another day. So in order to make up for it, they gave me a discount. You would make a good choice in using American Van Lines.

After talking with American Van Lines on the phone and getting a feel for how they did their business, I ended up going with them. Tim, the rep, knew his stuff. He was doing it for a long time. He used to be a driver for them and he just started doing the sales. But he knew everything about the business. I moved so many times, and there's always something that would go wrong. But with American Van Lines, it was good. The crew they sent out to pack us up did an outstanding job. And they worked nonstop, no breaks. They were there at my house for nine hours and didn't leave until 11:00 at night. And they had to drive from our house down to their headquarters, which was a four-hour drive. And I know they would get home at least 3:00 in the morning. I highly recommend them. My Realtor is gonna move and I gave him their contact info, too.

I knew that American Van Lines was an older, established moving van company. I wanted to go with one of the moving companies that I knew had a lot of experience in moving people, particularly from state to state. And that was my situation. I moved from Kentucky to Virginia. So, I wanted a good long-distance mover. I appreciated all the communication that took place through the whole process. The driver of the van was very nice, professional and explained things along the way. I enjoyed the crew that worked for him that helped move everything. Everything was wrapped nicely and protected. So, I had a very good experience.

American Van Lines' price and their customer service helped me decide on them. The customer service on the phone was good and the customer service pick-up and drop-off was excellent. Packing up took four hours, and the delivery took two. They were great, both picking up and delivering. We were really impressed. They did a good job. So, I highly recommend them. I'll use them again.

I contacted somebody else and they were adamant about putting it in storage. I contacted American Van Lines for a second opinion and the young lady didn't think that would happen. So, I was comfortable with the timeline they gave me. Through circumstances beyond everyone's control, it keeps changing. I get the availability of drivers. And on the other side of that coin, I know that the Realtor I worked with here, which is 750 miles from where I moved from, had a client that was moving to Georgia and couldn't even get any national company to return his call. So I know that given the circumstances, they did a good job. The driver was a good man. And he had a good crew that he oversaw.

The rep I had was okay at first, then I lost track of her for a little while. But it wasn't a big deal because towards the end, she got back in touch with me. I was a little concerned about the exact date they were going to pick me up, but at the end, she did a good job and let me know when they were coming. They moved 80 boxes and one and a half bedrooms because we got rid of a lot of stuff. So, it wasn't a whole lot and the items took about half a van. They did an inventory ahead of time, we estimated how much the cost was going to be, and we were really close.

After completing a full video tour, having many conversations with multiple sales/operations people, AND submitting additional info and photos to confirm the binding quote for my move from Chicago to Atlanta, the “experts” SIGNIFICANTLY UNDERESTIMATED the space required on the truck and sent one that did not have enough room. THEY DID NOT FIT EVERYTHING ON THE TRUCK. Then they told me it was our fault because we added a lot of stuff – which we did not.

I wish there were negative stars, I would award them that. DO NOT HIRE THIS COMPANY. We have moved many times, and this was by far the most horrific experience we have ever had. They showed up a day late, with a truck too small. Couldn't load that day. Returned a few days later with the SAME TRUCK. Still too small. Once they finally decided they would rent a UHaul to drag behind the truck (!!!), they loaded our things 4 days late. They then charged us double the estimate, but by then they had loaded our things and refused to unload until we paid in full, effectively holding us hostage and promising to resolve issues afterwards.

Absolute disaster moving with this company. Movers were rude and disrespectful to us. We had a number of items that were destroyed by the time they'd arrived and other expensive items that were completely missing. Price originally quoted was far lower than what we were billed. Refused to compensate for the damaged and lost items despite buying an expensive insurance policy. They have hundreds of complaints filed against them on Better Business Bureau currently. Buyer beware.

This was, by far, the worst experience I've ever had with a business in my life. Moving is stressful enough without these guys making your life a living hell. Let's start with the pick-up... My window was 8-11 AM, so I plan my day around them coming. That was my first mistake (spoilers: not canceling them immediately was my worst mistake), so 11:30 AM rolls around and as you can imagine, they haven't shown up. So I call customer service to see what's going on and a just wonderfully rude rep tells me that my pick-up will now be tomorrow and no one bothered to call me and let me know -- because you know, they don't actually give a crap about customer service (for the record, the last part was my takeaway, not what was said. I'd share the reason why my pickup was delayed, but I never actually got one).

I looked on the website on the best movers that were available, and American Van Lines was one of the top five. I selected American because we have lots of antiques and glassware made in the 1800s and it said that they were the best for heirlooms. When I called, I got a quote right away. The customer service rep was excellent and followed up with me several times. Then I got assigned a person that would work the move. She called me many times, making sure everything was okay, especially as we got closer to the date. Then one gentleman was in charge of the move, and he came to Charlotte and then followed. Then we had the driver. The two guys were excellent. I couldn’t have asked for anything better. We never lost a thing and nothing got broken.

I would like to preface the context of this review by stating that we are still in the throes of this harrowing experience and we are still being denied our personal property. From day one, our dealings with American Van Lines has been an absolute nightmare (including our move out of our house that we sold). There has been no communication unless we hunt people down. I have lost track of the amount of people we have spoken to, and no matter who we speak to or what we say, nothing has been resolved. Not a single person in that company has made any effort to get us our things.

The area is a western part of Wyoming, not far from Idaho. It's a rural area in Star Valley. So, there are a lot of companies that just flat out won't deliver here anything. I wanted to move out of California quickly. So, there was American Van Lines. They subcontracted out to Move for Less. They're the ones who did the picking up and delivering of everything. American Van Lines was more like a coordinator. They were polite. But I can tell they were super busy and suspect they are overworked because, talking to those folks, it seemed like they were juggling a lot of people. And something's weird about their phone system. It's oversubscribed. Even hearing and understanding people on their phone system is quite challenging.

After assuring me that they would meet our move date, AVL delayed our move twice at the last minute, causing our buyer to miss her move in date. This was very distressing since I booked the move months in advance and said, "We absolutely have to be out by September 12th" every time I spoke to them. Every single time the representative assured me they would make that date. I explained that we would be in another state by our move date and that a friend would be there to let the movers in--and we couldn't expect him to have to deal with any issues. Absolutely no problem, I was told. Sadly, I got an email on the day the movers were supposed to be packing, saying that the driver was delayed and couldn't make the date. Then they delayed it a second time (driver again), putting us in a terrible position since our buyer now owned the home.

I've known that American Van Lines has been in business for a long period of time, and they got a pretty good reputation. The only thing that I didn’t like was having to go through a broker to get to them. The move was from Maryland to Minnesota and because American Van Lines didn't have a van going that far north, they used Oasis. My brother said there was only one guy unloading that truck, but he did a fantastic job and was a hard worker. So, that went very well. They didn't put my computers in boxes though. Everything was packed already except for the computers. We had bought a couple of boxes from them, but the computers were never put in boxes. They were just sort of put in the van. My brothers didn’t know what to look for and I’m not there, so I don’t know what conditions the computers are in.

I moved from Arlington, Virginia to Denver, Colorado and as a result, I needed someone to move all my stuff. I called American Van Lines and got a quote. About three days before the pickup window, they called with a verified window on when they would be showing up. They showed up on time and everything was taken in a reasonable amount of time. I was moving from an apartment building to a house, so they had to arrive on a certain street at a certain time for the loading docks and they followed it seamlessly. Then, it was delivered approximately two weeks later, which was faster than the window that they gave as an option.

American Van Lines was one of the few companies that would tell me upfront a pretty good estimate of what it was going to be rather than a lot of the other ones where they tack on a lot of stuff after the fact. They did not charge me any difference to the final price so it was 100% accurate. Everyone that I worked with was great. The moving crew was hands down, absolutely fantastic, exceeded my expectations, polite, and handled my things with care. Nothing was severely damaged in the process and I was very happy. Overall, American Van Lines is a great company to use for any distance of moving and you can do business with them with confidence that you'll be satisfied in the end.

I dealt with several people at American Van Lines, and because of COVID, it was a little different. My move had to be rescheduled twice, and they were very accommodating and understanding of that. The hardest part was trying to get through to them, but I got that the closer I got to my move, the more available they were to me, and I got to know the people that I was talking with on the phone. I always felt comfortable with them.

I liked American Van Lines' pricing. Even their professionalism made me feel more comfortable. The guy that they subcontracted was Chris and he was phenomenal. He did the whole thing on his own. Amazing. Something that he did that maybe not all movers do was he gave me his cell phone number and kept me posted. I could check up on him, see where he was. My car was really heavy and he was even contemplating meeting me just to remove some of the items. He was very nice. At the end, he just came straight to the house.

The American Van Lines rep stuck to his gun as far as rate. He could have done better, but he did his job. He managed to lock everything down, get everything processed. The quote was accurate. It's just that, there were all those insurances that I found out later that I had to get, also a fee for transporting. There was a van required to my residence from the trailer. I paid it when they let me know that it was required. Not a big deal. All that went fine. I wasn't there pn moving day. They had to hire a third-party company to build custom crates. And this was in Georgia. Then they left the crates there and the movers came. The drivers came to pick up the crates, put them in the van. And that was it.

Disappointed and worried after choosing this company. I signed up more than a month ago, paid half of the cost as a deposit, and paid extra to ensure a pick up this weekend. Even this week, they made me pay more money for our move (this is more than half the total cost of the move, paid before anyone even showed up). They called yesterday asking if they could put off our move more than 10 days, 2 days before they were going to pick up. Of course we couldn't do that, as we had people moving into our home and flights scheduled for Monday, as well as everything in our house packed up and ready. Now it's the day before our possible pick up and I've had zero updates from the company and no clue when they will get our items picked up. My husband half believes they won't even come this weekend, which is not great confidence in a company that you are paying a ton of money to move you.

I eventually worked with American Van Lines and had a terrible experience. After comparing prices between companies, I decided to choose AVL because they are more expensive and have great reviews on their website. This turned out to be a mistake. Despite the very high price, they almost exclusively hire smaller van lines and collect the profits. They are a middle man who provide exactly 0 benefits over the other van lines. Next time I would just go with a cheaper company and at least know what I am getting.

My mother is very particular and she was satisfied with American Van Lines. She wasn't here when they delivered her possessions but I met with the driver, and the local contingent did a good job.

This is the worst service company I've ever experienced in the States. My moving plan was from New England area to Georgia, and I had to store my stuffs in the warehouse up in MA state for several months while I was living in GA. As requested, I'd informed the customer service team of my move-in date one month prior to actual move-in date. In the end, my stuffs came two months after I informed the move-in date. I sent the customer service team more than 20 different calls and emails. Myriads of excuses (such as the truck went down) or no response at all from the team. No sincere apology. I had to sleep on the floor for a month. The compensation I got was merely around $500. Please do NOT use this company. You'll regret it.

I am happy to update my review with 4 stars. Yesenia for American Van Lines reached out to me and we have amicably resolved the issues that I had with them. I am impressed that the company cared enough to call and try to resolve everything.

Do not hire American Van lines. To start they promised me a price, scheduled my move. After going with their offer over others because price and reviews seemed optimal, they raised their price by $400. That was just the beginning of the American Van Lines nightmare. The movers showed up at my house a day earlier than initial informed and planned, and it was late in the day. They were packing until 1am and were so tired they could move the truck out of my street and had to sleep in front of my house. I had my possessions moved into storage while I was closing on my new house.

When I first called, I spoke with a girl who got my information and did an estimate for me. She was a hot mess and had a lot of trouble understanding what my items were. She didn't know what a sofa table was. It was a very long, slow process. Then, when I got the quote in, there were insane items on there, and the weights were completely exaggerated. She had a Ford fender on there. We had two bicycles in the garage, but she put in two mopeds. She also had our garbage can weighing 50 pounds, and it was just a regular little, standard garbage can. I called American Van Lines back and I got ahold of another estimator, being complained about how bad the estimate was, and that particular girl was wonderful and got the estimate cleaned up for us. I even called her back a couple of times to take things off that we decided to sell.

If you're moving across the country and like being charged an outrageous fee, breakage of irreplaceable family heirlooms, missing possessions, and a "Moving Broker", not a "Moving Company". Then this is the company for you. The first contact is with a sales rep and they are so nice and very service oriented. It was a great first contact. He was very informative. Answered all my questions. It was a great hook. It caught this fish, but good. But what they don't tell you caused a huge amount of unnecessary stress and anguish. After that it went downhill from there.

The person that we first talked to with American Van Lines was fabulous. We went from St. Augustine here to Cincinnati and the team that packed us was excellent. We had three people pack. That was efficient. They were wonderful and pleasant. The people that unloaded our stuff were down to just two. They were kind of overworked, and it was not as good an experience. They were certainly polite but there should have been three for that big a load. Also, we were packed on the 28th but did not get our stuff until the 10th. That was too long. We were originally promised the 3rd. We were offered $60 in compensation and that's kind of silly when we spent less than $1,000.

Although the truck did not leave between 8/7-8/8, we were told that the truck would move the following weekend (8/14-8/15) or early that following week. Surprisingly, on 8/16 we got a call from what must have been dispatch or the people delivering and we were told that the movers would be coming the following day, 8/17, between 12-3pm to deliver our stuff. They were even notified to apply the discount we were told via email communication and this came out to be $30 off every day that the delivery was late.

American Van Lines used two different crews, one at the West Des Moines end, and the other at the Illinois end. In the West Des Moines end, there were a couple of guys who were good, and one of them brought teenaged kids that were terrible. They were packing huge boxes full of books that would break on the way to the van because it was packed improperly. When I watched it, one teenager was throwing the books in. I tried to tell him that he's supposed to stack them up and use smaller boxes, and he wouldn't listen to me. He wasn't supervised. It was too bad because the man who brought them was a hard worker, and I really liked him.

Fights, Firearms, Damages. American Van Lines has to be the least professional national moving company you can hire. We paid 13k for our move from El Paso TX to La Jolla CA and had a nightmare of an experience and the company could care less. Avoid them at all costs. Our driver got into a physical altercation with his hired helpers and then flashed a pistol he had on his belt in our home. His helpers abandoned the move halfway through leaving the American Van Lines driver to finish the job by himself, he then dragged our heavy expensive furniture across our travertine and cherry wood floors damaging both the floors and the furniture.

Not knowing what time they were coming until the night before was very stressful, although I found that all the companies do that. Other than that, the actual movers were terrific. I was surprised to see the same movers in Texas when they dropped my stuff off and it was comforting.

Management reached out to me and we have come to an amicable resolve. Thank you Yesenia.

I wanted to move a couple of items long distance and a lot of people didn't want to do it. Everybody was turned off by the piano. AVL was one of the few companies that said they would move it. The rep I worked with to set up the move was phenomenal and the driver and this other guy were amazing. Their truck died in front of my house after they loaded the few items up and they were really cool about it. They didn't stress and they just handled it. Also, they were extremely respectful and thoughtful. They're the best movers I ever had. I'm in the process of moving from Chicago to Florida and I'm going to have to do another move. I'm thinking I only want them.

Everything with AVL was first class. We were assigned someone that would keep our account straight. That changed a couple of different times as we got near our time to be packed. We had a full load as far as packing, loading, bringing our goods down, and unpacking and our driver, Joey, was outstanding. He did everything in a timely fashion. We got a little jammed up for time because of a stubborn person that was buying our home and he made it happen. It was great. Then, when we got down here, he did more work than the fellows that they hired to help him. The crew left at 5 o'clock and they left him alone. He was here working till about 8 o'clock at night. He was very dedicated and he’d be a fine representative.

I had pleasant conversations with everyone that I spoke to. They sent me an email saying they would call a day in advance to let me know they were coming. That did not happen on either end. That was the only glitch. Then the driver called and said they'd be there in a half an hour, yet they didn't tell me what day. Everything was pretty much ready anyway. I was sitting there waiting. Nonetheless, everything got to its destination in one piece. The movers were excellent.

American Van Lines is reputable. The communication was easy. After that, it was more difficult to find a person until we got closer to the move. On the pickup, we had two people and that crew was good. On the delivery end, he wound up with only one person and that was extremely difficult. But the employee was great. He was okay as a person, but he needed more help.

The moving coordinator was very helpful, answered all my questions, and kept in contact. Then on both ends of the move, the crews were quite good. They were cheery, energetic, social, and I was very happy with the work ethic and the speed at which they did the tasks that were ahead of them. No damages, so everything was fine. The driver had a good personality so I was very pleased with him as well. He worked with his wife, so they did a great job.

I called a couple of across-state movers and American Van Lines was the one that had the best pricing and could get us scheduled sooner. The rep was excellent. And then, the crew showed up on time. They got the stuff up. The only confusion was my son was on a second floor apartment and they didn't know that, although I thought I had given that information. So, there was an extra charge for being on the second floor. Other than that, they were great. It was a one-bedroom apartment and then it was 25 boxes. A bed, a dining room table, a couch, a television, computer desk. They picked the stuff up on Sunday and they had it to my son by Thursday. It was wonderful. Everything got there and everything was in good shape. It went off without a hitch. If you're moving across states, American Van Lines is the best way to go.

We needed two trucks but American Van Lines only sent one. So, we had to wait a couple of days to get the next truck to come and collect the rest of the stuff. They answered the phone, and you could talk to a real person. But in the big picture of things, they should have sent two trucks out. They would send one of those big ones, but they could not fit it in the driveway so they decided on sending two. But when they went to do that, they just sent one. The initial truck driver was on the phone, and we were on the phone all day, and had to go back and forth. Then the first truck driver said, "Well, if you need your stuff there, then we have another person that can drive a U-Haul for you, but there are no U-hauls available." It was a Saturday. So, it was a different dispatcher that we were talking to.

The moving consultant was very nice, it's just that there was a lot of delay for the pickup. I didn't know that they gave me a window and I didn't know the date until the day before. I thought I was supposed to know three days before. It was very stressful. Then once the stuff was en route, I was told by the consultant that the driver that picked up my stuff would be the driver driving up to North Carolina and would be able to tell me when it’d be arriving. Days went by, I called, and then they told me the truck was broken down. So, there was a lot of disconnect in when my stuff would arrive, and it was just days of not even having a date, so I didn't know if I should rent something or stay in a hotel. That was a little frustrating. There could be some improvement with giving people a better idea of when their items will arrive. Overall, I was really happy and I'd use AVL again. Great movers, very meticulous with packing, really helpful, and unloading-friendly.

Everything about AVL's rep and the actual movers was great. The rep I worked with went out of her way to help.

The thing that is difficult to work with AVL for is the sales process of getting someone to call back and get all of that set up. But once that's finally done and you get through to someone, everything else was pretty easy. The moving crew didn't all get along for some reason, but I didn't have high expectations. We had a desk broken. We filed multiple claims, we called multiple times, but no one called us back.

I felt comfortable with American Van Lines. They were quicker than I thought. They packaged everything perfectly and they relocated me long distance. I wish I could use them again. I have to move from a storage unit, but I don't think they do local moves.

The gentleman who helped with the coordination down in Florida was very efficient with labeling what had to go to my son's house and what had to go to my house. There was a little confusion when they got to Massachusetts because it wasn't the same gentlemen on the truck so they weren't aware of it. But they were able to call the coordinator at the main office and she straightened it all out. When they had to go from my son's house to my house, their GPS was taking them on a highway that didn't allow trucks so my son led them to my house the right way. Everything came in perfect condition.

The representatives at American Van Lines were all really good. We didn't have any issues. When they pack everything up, they make you sign something. Then, when they deliver it, they say, "Okay. Is everything good?" But I didn't even see until I started putting stuff out that the marble on one of our big hutches was cracked. I had signed the paperwork and there was nothing I could do. It is what it is. It was kind of a rushed process to go and check everything that they've unwrapped or packed. I didn't like that everything's got to be signed on the spot. There are things that you don't see right away. The guys that came to the house were great. I understand things can move. My only feedback is a bit more preparation on the front side to eliminate damage on the back side.

I dealt with several different layers of people at American Van Lines and it was hard. Everything was done by phone because of COVID and for the first layer, I talked to Dawn. She set me up and got my inventory. But I had to talk to someone else about making changes to the inventory, then I had to talk to somebody else and somebody else, so I didn't like that at all. I was not comfortable because I don't like talking to several layers of people, but everything got done. The quote met my budget and so far, I found something broken. But it was okay and I can replace that.

American Van Lines was more expensive than my husband would like to but we liked their responses to timeliness. The crew was very friendly and we didn't have one damaged piece with anything.

AVL followed through and they explained everything. The movers were one day late. They were tied somewhere and didn't get in time, but I had an extra day to spare so it didn't bother me. They wrapped my stuff up pretty nice. Everything was in pretty good shape.

The good news is my furniture was picked up, stored for 1 month and then delivered to my my new apartment. The bad news was the communication and customer service. I spoke to a sales person to book the reservation, another person to collect information on the move and a third person to act as by coordinator. I was so relieved to speak with the coordinator as I assumed she would be coordinating the various legs of my move. I was wrong! She was virtually unreachable, telling me she couldn't return my voice mail messages "as she was too busy". I get cross country moves require a lot of logistics. I just expected one person to schedule everything, follow through and keep me in the loop.

We have a binding contract. Paid a large deposit and they just tell us yesterday that they may not be able to get to our home until 3 days after our home closes! We are in a real bad situation now. We are packed and are suppose to be out by Tuesday April 27 2021.

American Van Lines' price was good. However, the rep was grouchy. I hated to even call her but there were times when I had to, so I called her. The movers came when they were supposed to. I had a hundred boxes, plus all my stuff. They made me sign off when they brought them to the house, so I assumed everything was there. But it wasn’t. I’m missing a box and a few things. I can't be totally sure it was them but I can't imagine where else it would have gone between that house and this house. I had one special box that I had in the garage that was older stuff so I had to put bungee cords around it. But I never saw that when they arrived here. That had a lot of stuff that I need. Everything was good until I realized there was stuff missing.

Given a 3-day window for move. No phone calls to let us know which day, had to make several calls to get some kind of answer. Our POC could not answer for a definite day, was waiting on dispatcher to confirm. Move was pushed to 3d day of window. Finally they arrive. Only 3 guys to pack and load. Took over 9 hrs. All men were very pleasant. Did not like the fact that on the items list, it listed every one of our items had scratches, mars, dents, etc. when everything was less than a year old and definitely didn’t have scratches or dents. Thankfully, we paid for 3rd party insurance, but it doesn’t cover scratches, mars or dents, only damages. Hopefully our 3 big TVs make it in one piece. We’ll find out in about 6 weeks.

Very helpful. I love that they help a lot when I got no one else that helps me in this life. Glad to have this. I would love to use it again.

Moved from Chicago to Atlanta, and they were the most unprofessional, expensive company I have ever used. When everything was said and done I had broken furniture and damages that added up to $20,000. Ended up taking them to court to get compensation.

The actions of its sub-contractors border on the criminal. They use unskilled labor and equally unskilled supervision. Their methods ensure your belongings will be lost, broken, and stolen. Once your belonging are loaded they will use extortion tactics to collect more than the contracted price. No call-backs or assistance from their corporate location to resolve any issue. I'm in my third week of trying to get anyone at their headquarters to address my issues. You'd be better off to burn your belongings rather than let this company move you.

The American Van Lines rep walked me through each step, how much it would be, what I needed to do, and when they would come. She took me back and forth to make sure and she did a courtesy check to tell me they were on their way. She did wonderful. Another rep broke down what I had done and what I had prepared, because I had everything packed up, ready to go. It was a smooth transition for them. They took their time, and they were very careful with all the moving process. They even tried to set up my washing machine, and I wasn’t expecting it. But they did amazing. They took boxes down to cover up my carpet. They did a great job. They can move me any time, if I ever move again.

This was the WORST first point of contact phone call ever. We were moving from Denver to Atlanta, everything packed ourselves. Not a huge move, but we wanted a nationally recognized moving company. The American Van Lines gentleman on phone was arrogant and rude. Almost like he couldn’t be bothered with such a small move. He told me the minimum would be $3000 for roughly 15 20x20” boxes and a bike. I told him fine, but needed it out in the next 5 days. He gave me every reason in the world so I would not choose them. He was beyond rude. Then called Allied, who said they have agents in Denver area that could move on short notice, arranged with local agent set me up with FaceTime with a gentlemen who walked through my inventory. Next a call from my move coordinator, then the dispatcher the day before and then the load and move. $1900. It wasn’t only about the price. It was totally customer service.

We had somebody come out to the house three times before we moved. We were packing all of our own things, but he supplied the boxes so he was very well aware of everything that we were doing along the way. He was the one that determined everything. When the movers came and took our stuff, they said we had a hundred extra boxes so they had to charge us more. But those were all the boxes that had been given to us by the person that came up with our price and we were never at any time told that the price would change based on the amount of boxes we had. It was the same amount of stuff and we even took some stuff off that we didn't take with us. For instance, he had quoted a motocross bike and we brought that ourselves because we were told that if there was a huge weight difference, there could be something.

I called them and I asked them what I needed. Then, the guy kept calling me. Because I sold a house in Georgia and I bought a house in Arizona, I said I could not make any arrangements because I didn't know when the closing was gonna take. But, after we made all the arrangements, the price was very good. But when the actual moving guys came over, it was a little bit more. He charged me $800 extra. I was not upset because I realized people over the phone cannot give the real estimate. But everything else was fine. They came on time, even it was the weather was not right here. The driver communicated with me all the time. They brought everything and nothing happened. They did a great job.

I talked to a couple of my ex-neighbors and they had used American Van Lines. They got good word on them so I went with them too. The driver that picked up the furniture in Florida and delivered it in San Antonio, Texas was the same. The crew that packed the truck in Florida was different from the crew that unloaded in San Antonio. Nonetheless, both the set of crews were phenomenal. Some of my bedroom furniture got some dings and scratches but nothing to lose sleep over and beat up anybody. I'm a believer of hard work and those gentlemen worked so hard. I tried offering them sodas and water but they wouldn't accept it. They had their own. That's the only complaint I have. I tried to be nice to them. But I understand. It's also COVID and you can't just take anything from anybody. Overall, American Van Lines is a great company. They have great people that work for them.

Worse moving company in the world. They low ball you with a great price then charge you for every addition... Very unprofessional movers, the 3 "men" were going to leave many items in our old house because they brought too small a truck... I had to pay them $50 each to move items to my neighbor's garage, then I went back after renting a U-Haul to bring the rest... Original agent actually asked me "how many containers will you have?" I had never moved a whole house before, and we were still packing... How would I know how many I would have, I am not clairvoyant... 2 of 3 movers were rude, unprofessional... Only older gentleman of the three was a decent man... Don't buy these other "positive" reviews here. I think they were made up by their employees to rip off other people... Wasted over 4500 dollars on this company... BUYER BEWARE!!! YOU HAVE BEEN WARNED!!

AVL was a little bit late in telling us when they were gonna come during our three-day window. It's always nice to have a little extra lead time to prepare but we didn't find out until the night before what day we were gonna move. But they came on time on the day that they were scheduled to move and did the move all in one day, even though it was across the state line. It was nice to get our stuff picked up and dropped off on the same day.

Our move from Virginia to Ark was subcontracted out from American Van Lines to Boost Express Van Lines out of Brooklyn, NY. All were Ukrainians many of whom were rude and rushed. Almost every box marked "Fragile' had broken glassware. Even an old butter churn they packed was broken in several pieces. Small pieces of furniture were broken. A rocking chair and a tv console worth several hundred dollars never showed up. Boxes of clothes on hangers were crushed and even plastic tubs were smushed and broken. Heavy boxes were placed on top of lightweight items.

The internet is full of horror stories about moving companies, so I was nervous going into this, but I was very pleased with how it turned out. American Van Lines delivered what they promised—a quality move by courteous professionals. And they arrived at the destination very quickly (3 days), even though it was four states away and they had to battle snow and ice. None of our belongings were damaged, and the driver kept me updated throughout the process. I would use this company again!

Horrible company. Contracts are a mess – all digital (until you make a claim, then they mail a letter and contract as described below), the representatives insist they can’t alter even obvious errors. Little notice before pick-up, no notice before delivery at all (got a phone call in Target, so couldn't tape paper on the stairs or otherwise prepare). Their movers broke/scratched/otherwise damaged many things, then one of them asked for my number and called and texted me repeatedly while I tried to unpack. (When I texted him a suggestion that he find someone else, he immediately called me to insist that he wasn’t interested in me.)

I went online, looked at some sites and comparisons, and American Van Lines came out first or second or third on most of the sites. They must have something going for them. Then the move went very well. The guys did a good job. The woman I talked to was very responsive to my questions.

The experience with American Van Lines was terrible. I originally had a scheduled date then I was called and asked if they could come three days earlier. I told them, “Yes, as long as I can still have it delivered at a reasonable time.” They guaranteed me that if they picked up on a Friday, we would have it by Tuesday. I never heard anything again from them. I kept trying to call and was told that the driver got sick.

The moving coordinator wanted to deliver my furniture on Super Bowl Sunday. I had plans that I was gonna leave town that day and visit some friends, so I was a little annoyed with that. But she said she couldn't do anything about it and that was the way it was. Then it was interesting in the beginning when they asked to itemize what I was going to be needing to move, and I had done so. But then when they came, they didn't anticipate as many things as I had wanted them to move. I thought I communicated that, but maybe I didn't communicate it well. My bill went up by almost 50% from what I originally contracted with them. But in all fairness to them, they did a good job. The drivers at both ends were very nice. The people that were assisting them were also very polite. They were very efficient and they delivered everything with very little breakage. I was very satisfied with the move.

We talked to three different ones and American Van Lines was more responsive. They got back to my questions faster and they were national and well-established so we figured that there was plenty out there about them. They wouldn't be shady. The consultants were professional. Their estimate was really spot-on. Then the crew showed up, dug right in, and got all the stuff into one truck, which was amazing. Then the next day, we met them at the new house and they unloaded everything. Overall, they were very easygoing and took changes in stride. I didn't have everything packed up when they got there, but they were great about working around me as I finished.

My call was taken right away and all my questions were answered very timely. We had a little issue on the day of moving out. We had snow and ice and I didn't have anything to put down outside on the ice, except for some cat litter. Other products tend to hurt the concrete. We had an issue with tracking but the mover offered to pay for that, which was great. Also, I was really happy with the fact that when my items were picked up, they were delivered within a few days and throughout the process, I was kept well informed. And the estimate was very accurate. We added on a little bit at the end because there was a little bit of a walk from the drop-off point to my actual unit. It was understandable and I was really happy with knowing that I wasn't hit with a big increase.

The lady who assisted me, Rachel, was super helpful. I had some complications because I had my mom who lives with me who's 89 and I had to make sure this move went smoothly and I could get furniture when I needed it at the new house. The lady guided me through the whole process and explained the options. She listened and knew what I needed based on my explanation of what I was trying to get done.

American Van Lines is the worst ever. Their communications were horrible. I was assigned a moving coordinator and I talked to her once or twice, then I could never ever get ahold of her again. She wouldn't return my phone calls. I had to go through the customer service people who had to go I don't know where. I kept telling them that I had to be out of my house by the 25th of September, a Friday, because I was closing. They wouldn't respond and they kept saying, "We'll try," and, "We can't find a van," and, "We'll try."

I had gotten five estimates from different people and American Van Lines was a couple $1,000 less than others. But it was not a particularly good experience. Getting things set up was arduous and a long, labored process. We're in the middle of COVID and Brian was constantly drawn away for different things. It was dozens of hours of planning on the phone.

There was open communication between me and the driver, Dan. He told me when he was coming to get my stuff. We met and he packed it and he just kept in touch. He told me where he was at, that he'd push up the schedule, and if that would be okay with me. I told him if it would get there earlier, that would be better. He was very competent at his job and was able to get his truck in places that he didn't know he could do. Then the quote was about $200 lower originally because I had to modify how much they were going to move. I had to up the amount of boxes. We also didn't take into account that there were three flights of stairs. That was the main price differential. Overall, it went great. I've already told all my friends about the experience because I was really impressed.

A friend recommended the marketing consultant that I worked with and he was terrific. The actual movers were very fast and efficient. The guys that unpacked at the other end were terrific also. I knew it was very hot, hard work for those guys, but the guy who was the driver that got me to sign the paperwork wasn't wearing a mask and I was having to stand very close to him. That was my only complaint.

During the last move, our original moving coordinator, Franz, was really good. However, when our stuff was supposed to be picked up, a few things went wrong. When the original date it was supposed to be picked up, it didn't. Then the date we left, it didn't get picked up on the day it was supposed to. Luckily, it was at my husband's grandparents’ house. It actually got picked up and delivered later than when it was supposed to and it was a little bit of a hassle getting it delivered to us. Luckily, we are living at my mother's house who passed away. Our driver that brought our stuff was excellent.

I was moving cross-state and needed American Van Lines. The estimate seemed reasonable and also in comparison to other places. The movers were very conscientious. They were steadily working and they did a really good job especially since it was over state. I was very pleased and definitely would recommend them to any friends or whatever who are planning on moving.

I hired American Van Lines after extensive research and great reviews! If I could give them zero stars I would. They provide great service upfront during the sales/quote process. They give you a very low quote to beat out other competitors and once you're locked in through your deposit things go downhill from there. Please be aware of some things they DO NOT tell you. You have 7 days immediately prior to your delivery date to cancel with them. You will receive a pick-up/load window of 2 weeks. They do not tell you exactly when movers will arrive to pick up your items. They will take approximately 6 hours to load a 2/3 bedroom home (the driver does not assist the movers).

We paid over $6,000 to American Van Lines to move us from AZ to TN this last December. They are the worst moving company we have ever used. The communication was poor, when our items finally arrived, they dropped boxes, did not provide us with an inventory sheet...so we had no idea what boxes/items were being unloaded and what might be missing. When we asked for this, it was challenging communicating with them, as only one spoke English.

I found something that said the top 10 moving companies. American Van Lines was one of the top 5. The rep was wonderful, very caring and knowledgeable. The crew was very helpful.

There were two other companies that I checked out but I decided to use American Van Lines because of their pric. It was predictable and there were some additional costs, but they were acceptable. I felt comfortable with the coordinator I dealt with and I had good people who helped with the move. We had some really professional fellows who were very helpful and got the job done in really quick fashion. They were also really flexible and they were on time. They ended up doing the things that we asked as well as being very careful with the furniture.

I had very good reps. They went through room by room and took care of everything. They made sure I had everything on the list that was going and took quite a bit of time with me. The movers were wonderful and got us moved quickly. They took everything where I needed to get them to with a lot of care. Nothing was damaged on the way. Everybody was very professional and they made it very easy.

American Van Lines worked with me to resolve all of the issues previously reported. Yesenia ** was very understanding and helpful.

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We started off with the United Van Lines but they were unresponsive to any of our not particularly demanding requests. So not very long before we actually had to move, we put in a call to American Van Lines and asked if they could help us out, and they did. They were very, very uniquely customer-responsive. Their coordinator was able to hone in on our peculiar requirements. We weren't particularly demanding but every move is different. Instead of putting us into a model, which United Van Lines did and it didn't fit us, American Van Lines customized their service to our needs.

We wanted the full service kind of move, and American Van Lines was able to act very promptly. They did it on very short notice and did a great job. My dad said one box was missing in the whole thing. But the rest of the experience was fantastic.

Kyle ** is the bomb. He has worked with me, answered my numerous questions and reassured he will support our move all along the process. He tailored the pick up and delivery to meet our individual needs. It’s been super. I highly recommend this person and company.

American Van Lines was a little cheaper in price and the rep who helped me was great. She worked well with me. I had a great moving crew as well, but I had one issue and I never reported it. The screen on my 52-inch TV was broken. I didn't know when I signed off on the paperwork that if you sign off, then everything was okay. I would still recommend the company though. It was just a mishap. I had a lot of stuff and I really wanted to get moved. I should have made sure that the TV was packaged a little more secure. TVs are very delicate and I had three TVs, so what I should have done is made sure that they boxed the 50-inch TV the same way they boxed the 70-inch TV.

American Van Lines did my move from Delray Beach to Houston. Normally, when I work with a moving company, they have some hidden costs and things like that. But American Van Lines is very upfront. They gave me a price, we agreed, and they did the job. Their rep was very good and the movers were very professional. They did a great job. And I didn't even catch a piece of the thing that was damaged or broken. Overall, I was very happy with their service.

When I spoke to my sales person Harold ** I was very happy to hear his assurance that my move would be done smoothly, I’d had a bad experience with a prior move involving cash paid labor and sub contracted companies so I wanted to be sure I was signing up with a firm that was a direct carrier through and through. This was promised by Harold.

Getting signed up with American Van Lines and finding how much everything was gonna cost went very well and it was accurate. The guy that signed us up was fine but then, we ended up having three coordinators. We got an email saying telling us the name of the concierge if we'd have any questions. But that was where things went off the rails. We emailed and we never got any response. So we called customer service and they said that the guy was sick. So there was somebody else who got back to us but the information wasn't accurate.

My husband did a lot of calling to different places, getting quotes, and he went with American Van Lines as the best quote. They’re very knowledgeable. Everything went very smoothly. Absolutely nothing was broken, bent, damaged or lost. You hear such horror stories about moving, especially from a distance, but we had none of that. It was a very easy and pleasant experience. It was no hassle and I would use them again if I ever had to move.

American Van Lines did a marvelous job. The gentleman, the quality assurance folks and the rep who was on top of everything communicated very well. The transport took about a week, but it worked perfectly with our plans. But an armoire from Restoration Hardware is damaged. The damage must have occurred during the move or when they lifted either onto or off the truck. I have a few things that are in storage and I haven't opened yet. I wanna see if there are other damages before I submit a claim.

Everyone I talked to and had dealings with at AVL was really great. Everything was right on and the two men that came out to do the move worked and did everything. Not one thing in all my household goods was broken. I had 128 boxes plus the furniture and nothing was broken.

American Van Lines picked up our items and moved them approximately 1,700 miles. It went smoothly. The rep was always there to answer the questions. The movers were absolutely splendid too. They were the best I've ever encountered.

American Van Lines had good ratings. A lot of people said that American Van Lines didn't try to hit them with a big bill at the end. I didn't want a big surprise that it was gonna cost me a lot more than what they estimated. It was a surprise that estimations were really close to what they had said it was gonna be. So, I was happy with that. The estimator was really nice and worked with me really good. I had a lot of stuff and the experience went well. The only surprise I got was that they said that they were gonna come pick up between a certain timeframe, but I never got a call as exactly when it was until the guy showed up one morning at my front door. It was in the timeframe they said they were gonna come, but I didn't get a notification that it was a certain day and time. But we were ready and we made it work.

Our experience with American Van Lines was excellent. In terms of communication, I was able to get to somebody right away. A lot of other companies were a problem. I had to fill out forms online and I couldn't talk to a person. I was able to talk to a person and that was very important. The rep was excellent and very professional. The moving crew was excellent and very efficient too. I was satisfied.

They were all good. The only thing I really didn't like about them was the short timeframe in between them letting me know when somebody was coming. When we got to the final destination, I called to see when they would be there. They said, in 30 minutes. A little notice would have been good. But the crew during the move was fabulous. It was a fantastic experience with American Van Lines.

I did an internet search for American Van Lines. I watched the YouTube videos that they have. I decided to go ahead and use them when I moved from Las Vegas to North Carolina. I didn't have any problems at all, except when I got to North Carolina, a hurricane was coming. They delivered my furniture a day before the hurricane would hit. I was impressed with that. But I was having a problem when I first came back here, with getting coordinated to get my furniture. I could understand that because of COVID-19, it took about a month to get my furniture here. As far as the coordinator went, she was excellent. The people I spoke to were excellent too. They got back with me. I had to call a couple of times because I didn't hear anything. But once I spoke to them, they explained to me what was going on. They all did an excellent job.

The guys that picked up my items were great and my driver was amazing. He arrived really quickly. Then, there was only one guy that had to unload everything and he did a great job.

Everything was good and the coordinator helped out a lot. They lost some boxes but the items were replaceable.

We chose American Van Lines after reading multiple positive online reviews. The sales lady was wonderful as were the movers who came to move us. Everything that left our house was wrapped and carefully packed. We needed to store our furniture for one month and were told that storage would occur at their Florida facility.

This was my first time using professional movers since this was a big move, from CO to FL. I trusted the good reviews from ConsumerAffairs website but unfortunately had a terrible experience with American Van Lines. The move was originally scheduled for Nov 1-3 but when they NO SHOWED, I was informed the move was switched to Nov 11-13th, WITHOUT telling me! I threw a fit and said this was unacceptable so my new 'representative' said it would be the 5th-7th. And guess what.... no one showed up then either. I ended up having to rent a Uhaul and trailer to tow our vehicle and drive the 1700 miles and hire helpers on the Florida end through Uhaul (which went perfectly) to help unload. Please don't trust this company, they are extremely disorganized and apparently have no idea how to run a business!

DO NOT USE! AVL has been a nightmare from the start. They pay for reviews, and I have evidence of them paying to remove bad reviews. TRUST ME! I will take the time to explain my entire story and provide evidence of their scam to anyone who wants to use them. First they showed great customer service (calling many times, answering the phone and emails) and offer a binding quote WITHOUT a visual appraisal. We asked, they said it was not needed and we went through our entire home and boxes. They assured us that going through the rooms, and describing the furniture will be accurate. They then asked for 50% deposit which was $2500. During our initial discussions, we indicated that we ABSOLUTELY COULD accommodate an 18 wheeler; however, they still added in a shuttle charged of over 1k. It was a hidden fee and never explained to us.

When placing the moving order they were very helpful and friendly but they went silent after the pickup and they took 4 weeks to deliver, over a week past their long window. They rarely answered the phone and if they did it would go to voicemail or someone would transfer me to voicemail. This went on for several weeks. When it finally showed up they offered me very small compensation. In 47 years old and this was by far the worst customer service I have ever received. It’s a bait and switch and they will hold your items past the last date range. Stay far far away from this company. They are also very expensive. Many other better moving companies out there. Learn from my mistake please!

AVL worked to resolve issues.

This move has been a terrible experience, the worst I've had and I've had some mediocre moving experiences before. Nothing like this though. It was a two part move, and about half of the items picked up almost 7 weeks ago still have not arrived. They are well beyond their promised delivery date, which has kept moving as time went by after they were picked up.

BUYER BEWARE!!!! I wish zero stars was an option. First off, we booked a move with a 3 day window for them to pick up. They said the 3 day window was needed just in case there were any snags along the way, they could be addressed and still pick up our things on time. Well the day before the last day of their window they called and said they "overfilled our truck and can't fit us in anymore." We told them we had booked our flights and turned in our notice with our landlord and we had to be out. Our representative (at that time), Leslie, said "with moving there are no guarantees." With no apology of the massive inconvenience, she informed us that our new pickup window would be the following 3 days. However, they had no more trucks available and would have to outsource us to another company called Move for Less.

Everything with American Van Lines was very detailed in terms of the list and documenting everything. When the movers came, everything was thoroughly numbered and labeled. When my items were delivered, there was a cracked mirror and a broken door glass. Still, the crew was very courteous and attentive about where things were going to be placed and getting things wrapped to prevent breakage or damaged. They were very respectable.

I booked my move with company only to get my move redirected to a third party with no option to opt-out or to cancel my move. This was not discussed with me during the conversation with the salesperson and I was only made aware of this practice two days before my move date. I would NOT recommend this company to move high quality furniture as they definitely do not vet their third party movers and does not give their clients an option to opt out of the deal. I paid $3500 for a move with a so called ‘white glove’ company who then hires some unknown local mover to handle the move. They sent One Guy to load my furniture which included leather couches that was dragged on the ground.

We were told multiple times that all of our items would fit in the truck and then moving day came and everything would not fit and had to be left behind. We were charged for a full house pack even though I packed half the house myself. Items were broken and were not put back together correctly at our new home. Could not get anyone to return our phone calls or emails and when they did they were extremely rude. Would not recommend if you want to have a pleasant move.

I knew other people that used American Van Lines' service. Their salesperson was fine and very informative. We relocated to a different state. Our experience with them was good. It could have been a little bit better though. What happened was our customer service person after the sale, unfortunately, the week that we were moving went on vacation. So it was handed off to whoever was available. They did all right, but it would have gone a little bit smoother had she not been on vacation that week. But they're a very busy company and they got the job done. Nothing got broken. They picked us up as promised. They were a little late, but all in all, for a moving company, they did a really good job. The moving crew was also absolutely excellent.

Everything - the coordinator, the movers, the service - was a 5-star. They packed everything in a day and it took them about five days to get to my new property which was in the expected time frame.

Everything with American Van Lines went wonderfully. We had someone else do the packing and movement. But they took it out. We used the transfer units and the storage units things. That was what we worked out because we couldn't get it all in just one load up. So, we loaded and then moved it into storage and brought them all out the storage at the same time. We were able to have them come and do the complete unloading of those units.

I was moving to Florida. I researched American Van Lines on the internet as being a reputable across state line movers. However, I didn't like the idea of not knowing what day I would get my move or what day I would get my stuff. They tell you within 30 days. That's not very helpful. I kept calling and calling. I didn't like the whole concept of how they operate. Also, anybody at American Van Lines is hard to get ahold of. Because when you call, you sit on hold for 100 years. If you remember the extension of the person you're calling, then they never answer. But once you leave a message, they call back quickly. Their whole telephone experience is a lot to be desired.

It seems like a lot of money but we went with American Van Lines because of timing. We were able to get the pick up when we needed to be at a fairly short notice. The rep kept us informed on what was going on. The movers were fantastic and more than helpful. Every time we would try to help, they would refuse and say that was what they were getting paid for. They were very good and nice young men. The one that packed the kitchen marked all of the boxes so that was handy. The rest of it were bedroom things, the sewing room and the garage. When you kinda open it, it doesn’t open the first thing you knew where it went. They forgot to mark most of the boxes.

I've used American Van Lines before. I used them again and my experience was awesome. The coordinator originally was out after I talked to her the first time. They put me with someone else, and it was all good. The movers were on time. They took very special care with all my furniture and delivered two days later. They were very professional, courteous and treated my stuff like it was theirs. I couldn't have been any happier. It was a little expensive, but they did a really good job. Patrick and Bob did a great job. They could be commended for that.

I did five searches and every time, American Van Lines came up number one. So, I gave them a call and spoke with the representative that called me right back after I put in my little quote thing. They were very prompt, very responsive and they handled the move very well. We were closing on one house, but not closing on the others. Then, there was a holiday in-between. So, I needed some flexibility and they worked with me and gave me a few options on truck availability and type of truck that I could use and price points for each of those. I went with the one that suited me best. From the time I first called to the time we moved, it was about five weeks. So, I gave myself that much time at least to schedule the move. Then, I asked for a delay between dropping off the furniture so I could get the new house cleaned and they accommodated me.

I like the price of American Van Lines. The rep I worked with was great. The person that helped plan the details of the move was excellent too.

I had used American Van Lines on a prior move. Recently, I used them. They fulfilled all of the boxes that I need to be checked. The only problem I've got is that, in the move from my home to my apartment, the movers dinged up my bed. I've been trying to get somebody to come out here to fix it. Without an appraisal, I'm not able to send anything to the company. So as far as the estimate on the move and anything else, they were okay. It wasn't the most ideal estimate. They have my stuff in storage that I'm paying a monthly fee on which is exorbitant. To me, $25 a month is ridiculous, but it is what it is.

One of the ones we were working with was a little bit difficult. I thought I was gonna lose the deposit I had because of the way they were handling everything. They did everything by phone. They never sent a guy into the house to take inventory of the furniture. They went by what I was telling them. But someone finally stepped in. The drivers were also great.

We were able to come to a resolution to at least compensate me for the damaged TV. Thank you Jeremy for making it an easy online form submission instead of needing to see a notary and mail it in.

Wow! First of all, I would LOVE to point out how amazing Elena is. She was extremely helpful and dedicated throughout my entire move. She answered all and any questions and was always a call or email away. I am HUGE on customer service so I am beyond thankful to have had Elena as a representative for this company.

American Van Lines had a guaranteed price and they had the best price. They were friendly both in Georgia and Texas. We had a few issues with the unload here, but overall it went well. Their coordinators were not responding always. There was a lack of communication once we got everything set up. Then when the move was gonna be a couple of days later, we didn't even find out until the day of the move. The originally scheduled date was there and we were waiting for the truck and nobody showed up. I ended up having to call the coordinator to find out what was going on. Found out that truck broke down and nobody let us know. That whole part of the move was a bit stressful.

This is the second time in 12 months I’ve used American Van lines to move me and my family. This time we moved from Brickell (Miami) to Boca Raton and had the most amazing crew.... Brian ** is my go to at American Van Lines and my crew was Johana “Joe”, Red and Geo were total class acts... They were polite, energetic and very agreeable. They took good care of all of our stuff and had great attitudes despite having to climb two flights of stairs with our furniture. I will be moving again in a year and wrote their names down because I want them to move me again. Thanks a lot guys.

I recently had a cross country move completed by American Van Lines in the midst of COVID-19. I am ashamed to say that I didn’t have the most flexible mindset throughout the process and reacted to the delays like it was carelessness on their part, which was 100% the wrong assumption. Prior to booking with American Van Lines, I had been scammed by two moving broker companies consecutively (don’t ever go through a broker!!!) and was out of my mind, desperate to get out of Phoenix, AZ. My car had already been transported back to Louisville, KY, everything was closed, and Arizona was a COVID hotspot, it was complete hell. Throughout the entire process however, from beginning to end, Toni ** (my moving agent) was my saving grace through this entire experience.

We signed the contract, gave a huge deposit and set a closing date for the day AFTER the pick up window. We have been delayed 4X so far! Dishonest! Unresponsive! Incompetent! Do NOT hire this company!

I reached out to one of American Van Lines' reps and I was very pleased with their thoroughness and the quote they gave. The rep I had completeness and confidence. I went with them for a move and on the pickup, my husband had to fly back to St. George from Fort Myers, Florida that day for a situation with the closing of our house in Florida. We were just prepared for one day of packing and pick up as we only had 50 boxes. We didn't realize that American Van Lines wasn't gonna have a packing team that would help the movers the way the other company we were considering, Graebel, did. So, the movers were at my place until almost midnight and my husband had to leave. So, our neighbor had to come over and help them towards the end. American Van Lines' movers should know how many days they're gonna need to work.

American Van Lines' reps were very thorough. They followed up with any questions or concerns that I had and updated me on the status of my move. They were very organized. They told me when the movers will be scheduled to come out and the driver informed me the approximate date that he will arrive.

Everything was a mess. I was moving from state to state and American Van Lines told me I was moving between the 1st and the 3rd of July. Nobody called me when the people were coming so I called them on the 31st of June in the afternoon to ask them. They said they were coming the next day at 8:00 AM. I would expect someone to call me at least 48 hours before showing up. I called them on Wednesday afternoon and they told me that the only day they could pick up my stuff was the next day in the morning at 8:00 AM.

Our home was in a storage room and that was because we sold our house quickly. The other house that we were moving to wasn't ready so we spent two and a half months in an RV. We went online and checked out American Van Lines. There was a very nice young lady that we talked to from the beginning. She did an exceptionally good job keeping us informed. When we decided to do it, we got back with her and lined it all up.

I found American Van Lines on the internet and everything was good to my standards. What made me go with them was that they were very informative. They gave me a quote and they got back to me whenever I called them. They also answered all my questions that I had and they explained everything to me thoroughly. So, the customer service was very good, which is important, when people get back to you in a timely manner. I was satisfied with that. They were also reasonable price-wise and I was very pleased with my move. The guys were really good. So all in all, I was very happy. I might be moving again (not by choice) and I was thinking about giving them a call when I was ready to see about moving me from here to wherever I go.

I was able to resolve this issue with the company and have updated the star rating.

My parents used American Van Lines when they moved from Eastern Kentucky to Naples, Florida. When we used them, they arrived pretty late to pick up the stuff and they stood there until about 10:30 at night loading up the truck. Then, when they came to deliver, there was a difficulty as the phone lines went down in Texas where they were based. So, they couldn't start unloading the materials until we were able to process the payments. Also, I ended up taking some stuff in my car that I already said I wanted to move. I didn't want the movers to move them so I took the guitar, the amp, and both bicycles. But when the movers arrived, they unloaded the stuff and for the most part, they were pretty efficient. They got the things in and got the truck unloaded. They were productive and the coordinator was very responsive.

The price from American Van Lines was very good compared with other companies and it seemed like everything was gonna be okay. I had to move from the Outer Banks to Wilmington. That was about 250 miles. I felt very sorry for the crew ‘cause it was very hot. But they were nice and very good. The rep was great but she underestimated how much I had. My house was a big house. It had three bedrooms and two baths and living room, dining room, kitchen, but no appliances, then the garage and stuff. I had to leave a lot of stuff behind. I didn't really get a good estimate of what size truck I needed. I told them to bring the biggest truck they got but they didn't. I had to leave plants and my grill and stuff like fancy chairs behind.

The customer service manager of AVL reached out to me, and we resolved issues amicably.

I loved American Van Lines. I knew they were a big company and I figured they would be good. However, they give you another company called Baker International that you could buy insurance from and I could never get in to buy extra insurance. They ask you for the job number, and I put it in, but maybe they figured I wasn't worth it. I only wanted $10,000 worth of insurance and maybe that's why I had a hard time buying the insurance. Anyway, that company is not user-friendly and that was a big thing. I was disappointed 'cause I would have bought insurance, even though my stuff was less than $10,000.

I went to something like Angie's List and there was an advisor that gave a rating of all the trucks and delivery service then picked which ones were thought as the best and which ones customers preferred. That was how we ended up with American Van Lines. The pickup was excellent. The driver was Dennis and he was super. The crew was good and the delivery was fine. But customer service needs some training and some skills. It was just the customer service going into the process that was a little different. But once the truck arrived and everything was organized, it was excellent.

The AVL moving coordinator and the moving crew were great. The mover himself, David, was terrific. He made everything work and I appreciated that. The people he brought in at both ends were very helpful. We found two things that broke and neither were heartbreaking so we haven't done anything about it.

American Van Lines came down with the most reasonable price that we wanted to pay for everything. The rep who helped in the beginning was wonderful. He did everything that he was supposed to and set up the date. But there was a three-day window and the crew didn't show on those three-day windows. We had to be out the next day so I called customer service. I spoke to Lisa and she apologized and said the truck broke down. They were having some problems. There was compensation but I wasn't pleased at all. Also, there were a couple of things that were dinged and marked up pretty bad. I had notes like, "Don't crush," but the box was crushed.

I was relocating from North Carolina to California. The price of American Van Lines was the biggest thing I chose them 'cause everybody else was about double. The moving coordinator was good, considering the fact that he couldn't come inside because of the virus. We did the virtual one and I took pictures. Then the ones that came and picked the things up in North Carolina and the one that unloaded it in California were very good as well. Everybody was very helpful. There was no sitting around. I have not found any damage too although most of my stuff is still in storage.

They were really good and kept us pretty well informed. The move was about 900 miles. They picked it up on the 27th, 28th, and 29th of April and June 3rd was when the first delivery occurred. The delivery was a mixed bag. They were bringing two trucks down. One truck was rented from Penske and it broke so we got two-thirds of a delivery one day then two or three days later, we got the rest of the delivery in. We had a couple of things break. We lost a couple of glasses and a few things. Also, they lost seven out of eight of the barrel nuts that hold our bed together. That got interesting to track those down and have a bed to sleep in. There was also a six-foot ladder that just disappeared, and a level. We let AVL know about it. They also sent an online piece and I wrote all that on, but that's all of that. We didn't hear anything and the way things go these days, I didn't expect to. It was probably $200 worth of stuff total.

I researched 5 companies before selecting American Van Lines. I went with them because 1) the price was reasonable, 2) the timing was agreeing to do it when I needed, and 3) the estimator was very sharp and smart. I was impressed with that. However, the moving crew sucked. They were late and didn't give a damn about my boxes and furniture. All they cared about was hurrying as fast as they could do it. Everything was marked for one way but the boxes were packed upside down. I have broken lamps. I had things that were protected very well and every single thing has been screwed up. My furniture has been dented and scratched. I continue to unbox stuff with broken things every day and I get madder every day.

I had a very good experience working with American Van Lines. Our realtor gave us their name so we worked with them. I also looked at them and I interviewed one of the people that came in. I preferred the way Ryan came in. He did his job and spoke with me about everything. My mother has a lot of glass tabletops and he was showing me how he was gonna package them so that made it a little bit more comfortable. They were excellent. There were three young men and an older gentleman. The two young men really did all the work and they worked their butts off. They did it very quickly. I was there the whole time pretty much watching everything. I didn't see them cutting any corners. They were very efficient and I was very happy with the job that they did.

I had other people that had used American Van Lines and I used them too. The rep was always very pleasant. The pickup and delivery were good. It was an out of state move and the time between the pickup and delivery was acceptable. They were hard working on both ends and very professional.

Upfront, I can't review their moving service. I've just tried to deal with getting a quote. This company seems to have good reviews but it's been extremely difficult to get any consistent communication from them. It feels like they are just too busy to want any more business. They are using a robo answering system that calls you back and puts you on hold (13th in line) when you request a quote. When someone finally answered I got put on hold again to be transferred to someone that could actually give me a quote. I was then asked (by a recording) to leave my number and someone would call me back. We then started getting texts from Ashley (who it turns out is also a robo) saying something like, "If you still need help, when would be a good time to call?" We texted back "Now," but no one called back.

I contracted with American Van Lines on June 17th of this year with a $1,572 credit card deposit for a June 30th move from New York to Virginia Beach. Although I was promised that they would call me ahead of time to confirm the time that the movers would arrive, I never received a word from them on this. On the day before the scheduled move date, I kept calling during the day and they kept promising to get back to me. Finally, at 6 PM the day before the move date, they called to say that the truck was held up and wouldn't be there the next day. I called the apartment complex to explain the delay the next day, July 1st. I again called throughout the day, asking what time they would be there the next day, July 2nd. Again they kept putting me off. Finally, they told me that the EARLIEST, they could move me would be Saturday the 4th of July.

From start to finish, the people were excellent. I really give them the highest ratings from the coordinator, all the communications, the truck driver, to his crew, both where I was and where I dropped off. I can't say enough good things about them. I wish American Van Lines well so I wanna help their business. They were great.

It seemed like the communication was a lot better on American Van Lines so I selected them. The rep I worked with kept in contact with me and gave me the information I needed. We had delays from me wanting to do some things before I left the house. It took a day for the moving crew to get everything loaded up on the truck and out of the house. I have moved before and it seemed like they were a little bit smoother. But now that I've pulled the stuff out of storage, I'm finding that a lot of things are broken. A lot of furniture and boxes were damaged and heavy boxes were on top of light boxes.

I had to move from New York to Florida and I like the agent from American Van Lines. He was very honest and came across as sincere. I had gotten some successful bids from top companies. They were between 7,400 to 10,000 and he priced it. We had a nice talk online about the various pricing factors and he knew his business. I liked it a lot.

The AVL rep called, ran over what I have, and then we set up the dates. I relocated from Connecticut to Minnesota and there were two different crews - one that picked up and loaded everything and one delivered it. Both crews were fine and the quote was fairly accurate.

The moving went smooth and the items were in really good shape. The mover was really good. He knew exactly what to do and he asked the right questions. He moved stuff very carefully. I would only improve the quoting process to list the items when you provide a quote exactly as discussed in the call. When I gave the list of the items, some of the items were not listed in the quote. So I had to call again and it was hard to get hold of the person. After a few tries, I finally got all the items listed in the quote.

I found American Van Lines online and they seemed to have been the most responsive and the best price. Everything was answered on a timely basis by the customer service agents and they were quick to respond as well. Also, the driver was very good and stayed in contact throughout the process.

American Van Lines looked like the best out of all the available options. They had the overall reliability. The folks were saying that everything got to the place securely and on time. The estimate they gave was very accurate. It stayed the same all the way through.

American Van Lines' price was fair and everything was very good with the rep. I've already recommended them to some friends.

I was googling cross-country moving companies, and American Van Lines came up. It was easy to book with them. I ended up doing two moves at the same times because it was cheaper. At least, that was the plan, and then it got switched back to one truck. The moving crew was great. They were really helpful. They were really professional and they really knew their stuff. The best part was the guys that came to my house. They were experienced and made sure my stuff was taken care of. There was nothing damaged.

I did an online search and American Van Lines came up as one of the best rated ones. The initial person I talked to was great. It wasn't what I was expecting and that was probably from personal ignorance. This is my first time using movers. So I think there was just a lack of understanding on what the actual process would be on my end. I assumed that it would be my stuff going on a truck and going straight to the next destination. I didn't understand going in that it would be more of a multi-logistical step process. So there were like hiccups in learning about that after having purchased it. But otherwise, AVL handling it and being communicative about everything was great. Their people came in, they wrapped everything, and moved all of our boxes, and they were in and out of both of our places within maybe two hours. So, the actual moving process was amazing.

The way American Van Lines tag stuff is a little different. Two or three tags would go on something big. Then we would have a piece of rope or something really trivial that it'll have a tag on it. If it rains, the tagging process was a little different. The truck that they got was also not quite big enough for what we had. So, they had the little trailer, the little thing that goes up and down in the very back of the truck that lifts that up and you can put it in. They stacked that whole thing all the way to the top of the truck with our stuff. That was a little different, but it all made it here fine.

Coordinating our move with the moving coordinator from American Van Lines went pretty good. We had a couple hiccups on our side because we had more stuff than we thought, and they were very accommodating on the other side. The moving crew was very handy, very helpful, polite, courteous, and very good. I was very impressed. We had a little problem taking the one door of the fridge apart, but that didn't seem to be a problem. I just put it back together on the other side. I’d recommend the services. American Van Lines did really well, and it was a good experience.

Everything with American Van Lines went wonderfully. They brought everything. There was a table that they brought from Captiva, but when I got them, the edges got busted up. But I really don’t care now because it turned out that it wasn’t a marble table. It was actually plaster of Paris. What happened was, when we brought it out here, we did set the table up, and because of the dry climate here, the entire surface started peeling like crazy and it's all flaked. So, that was the only mishap, but that wasn’t their guys’ fault. They did a wonderful job. They showed up in Florida when I needed them, and they brought everything out here, and everything else made it. So, I'm very satisfied, and I would definitely use their service again.

American Van Lines made the process pretty easy and we moved across the country, essentially, and things went pretty well for the most part. We first looked at Better Business Bureau and looked at some of the reviews online. American Van Lines was a top 10 moving company to work with. We decided to go there and we weren't disappointed. The drivers were great. We moved from Flagstaff to Granger, and the customer service in-between was fine, very transparent, and always calling us ahead of time just to give us a heads up as to what was happening, what was going on. I've already recommended them to a few people who are looking to move. We were very happy with what they provided us and the end result.

I researched about 5 different companies before selecting American Van Lines. I went with them because of their price and responsiveness. I moved from Maryland to Central Florida and their moving coordinator was very good. They were very responsive and communicated well. They never stopped moving. This company, overall, was great.

American Van Lines is good -- it was as expected. I chose them based on some reviews that I read. The quote process and communication all the way through the move met my satisfaction at every point. The quote was fair and it was very accurate. The movers were great, too.

I have used American Van Lines twice but this last experience was over the top. There was excellent communication the entire time. Jordan and Antonio were fabulous guys who took excellent care of my belongings in my move from Pennsylvania to Louisiana. They kept in touch as to their progress. There was follow up from Corporate for each step of the move. I am extremely satisfied.

I had another transport company but I thought that American Van Lines might be a good company when I searched online and saw their customer feedback. Their staff is very friendly, professional and nice. I moved from Houston and the people from American Van Lines, besides the driver, live in Houston. So, they have good communication and they made me feel really nice. My experience with the crew was very good. One person put everything needed to move and then the other two just moved. I'm very satisfied with American Van Lines’ service.

I needed a moving company and saw a list of top 10 moving companies. I researched American Van Lines and saw good reviews. It was a name that my parents had heard before and they said that if the company has been around forever, there was a reason for it. The primary rep who assisted me with the purchase was really nice and helpful.

Patrick A. was an amazing Rep. He assisted me in every step of the way, especially during these difficult times. Eleana M. was very nice and professional, she kept me up to date with the process and documents. Finally, Dennis L. was the best mover and driver ever!! He was great with the boxes and furniture, he was gentle yet, swift. I would definitely recommend American Van Lines and use them in the future if needed. They are wonderful!!