American Van Lines Reviews

I pulled up American Van Lines as I was online looking for places to move. I couldn't be there when they delivered but I told them exactly how I wanted the delivery. However, I was told by someone in their office that they will call to let me know when they got there. I never got that call so I was wondering what was going on. But their moving crew worked very diligently and they called me when they got there. My wife was only a few minutes away so she gave way for it to get right on over there and it worked out. When I arrived to check it out, they did exactly what I wanted.

American Van Lines was right on top of my move. They were easy to get a hold of and they returned my calls. The crew arrived during the window that they stated and did a really good job taking care of the goods. I got everything in the box and nothing was broken.

My moving consultant with American Van Lines was outstanding. She was friendly and was able to answer all my questions. Also, their move crew kept hustling and were very efficient. I was very impressed with how quickly they moved and how courteous they were. A couple of things were broken, and I'm just waiting on the claims form from them. I sent an e-mail so I can get that taken care of.

American Van Lines did a really good job. The moving coordinator kept in touch about everything and the crew was polite and packed up really carefully with blankets. In addition, they were really close to the quote and I was really impressed. I'd recommend them.

Excellent experience and would definitely recommend. Brian explained everything clearly, wrote up a very detailed quote, was always available for questions and stayed in communication throughout the whole process. The movers were very professional, courteous, careful and fast. Moving is a stressful event, but AVL did its part to ease my anxiety. I wouldn't hesitate to use them again.

American Van Lines staff were helpful and timely in getting me the info I needed in order to have my things packed. The moving crew were nice, careful, and hardworking. I received my stuff from Dallas, Texas to McMinnville, Oregon in 6 days which is phenomenal! My experience with your company was excellent. Special thanks to Ginger, Patrick, and Euless (apology if I spelled his name wrong).

I've submitted some things for claims with American Van Lines as some of my items got damaged and lost during the move. I think that my items were damaged by how they were packed in my home. One thing was on top of another and I do not understand why I have legs for a bench in my bedroom but not the bench. Other than that, AVL's coordinator was wonderful and the moving crew was fantastic. I recommend AVL because they said they're going to take care of my situation.

I'm an older widow and I was very concerned about moving across the country, but I shouldn't have worried a bit because my move with American Van Lines went so smoothly and the price was right. I was very happy. Everything was topnotch with my moving coordinator and the move crew were wonderful. On both ends, they were really good. I have already recommended American Van Lines to several other people.

Off to a good start. My wife was scheduled to move yesterday (Jan 25) from San Rafael, CA to Radford, VA and no truck arrived. No one would return repeated calls. Called this morning at 8:00 am, got a live person, they found the account and transferred me to "a person who could help". That was a recording. More as it develops.

Customer coordination was well done. I was kept advised of the process via email and by phone. The time constraints for the move from the storage pod to the house were well addressed. The movers were efficient and professional. I would definitely utilize the company again.

I highly recommend American Van Lines. First off Peter comes to your house and does a full evaluation of your move. He has been with the company a very long time and is very knowledgeable. Next you get your quote and you only pay a deposit to secure their services with the balance due upon delivery. I evaluated many services including driving my own truck and loading my own stuff into a drop-off trailer and when you compare the pricing there is not much difference. The difference you really get is they move your stuff which is huge. Now I packed my belongings in boxes before they got there. However when they arrived they had 6 guys and had my whole place loaded and out in under 2 1/2 hours - amazing.

There's this online service where it had 5 to 10 different moving companies contact me back with an estimate and American Van Lines came in a couple of hundred bucks lower than everybody else. They didn't overcharge me at all. We had extra pieces and had to move quickly. My grandmother died and left the entire contents of a 97 year life. We packed beforehand and it took four people two days to pack everything up. American Van Lines moved it in four and a half hours. They put it on the truck, brought it back over here and unloaded it and they were excellent. It was as stress free as it could possibly be.

I moved with American Van Lines and my experience overall was great. I did a lot of research online and was really a little bit ambivalent. But from the first girl I talked to, to every person I was in contact with, everybody was wonderful. They followed every step and kept in contact with me. They even called me while the movers were there to make sure they were doing a good job. They gave me an estimate when they came and picked up things, and weighed the truck before and after, and sent me copies of the weights of things. It turned out to be about $900 cheaper than they had originally estimated and there was nothing added on.

My realtor referred American Van Lines to me. With my move, I haven't found anything that was broken so everything was very well-wrapped. I had them pack all the fragile kitchen and important stuff and I was very happy that I did. Everything was excellent and I was very impressed with American Van Lines. I already have recommended them to several friends that I knew were moving.

I had my moving coordinator from American Van Lines move me from Jacksonville to Miami and then to Destin almost three years ago. The coordinator did a really good job and the move crew was polite and on time.

American Van Lines' moving coordinator came to the house, looked at everything and gave me a quote which I felt great about in the beginning until after the move was over. After they picked our stuff up and then was gonna ship it to where it was going, they contacted us and said they weren't gonna release it to us until we paid the balance. They tried to raise it over a thousand dollars.

Easy from the start. The estimate was surprisingly accurate and priced by weight anyway. The guys worked fast and carefully loading and unloading. Truck arrived at our new apartment on the early side of the estimated window. The guys even helped make sure furniture was arranged in the room before they left so we didn't have to shuffle things around afterwards. Would recommend to anyone.

I had to change my dates a few times and the reps at American Van Lines were accommodating. They kept calling me and emailing me. They were really on top of everything. The moving crew was on-time, professional, nice and fast. They made a list of every single thing they did and they packed my stuff amazingly. They did a great job. American Van Lines is an awesome company to have me move and I'd recommend them to anybody.

We had bought a second house down in North Carolina but my husband passed away in May and my kids were getting transferred. I didn't want to be at home by myself so I sold it and came back to Ohio where we had another house already. American Van Lines' moving crew was on time, fast, and very pleasant. They were able to answer all my questions and had good follow-up.

I talked to American Van Lines' coordinator who was a lady from somewhere in Florida and she did everything over the phone like contacting people in Greensboro. Everything was good. The moving crew was on time and very patient.

Move from NC to FL - the initial call to MBM was answered by Jason **, who represented MBM well when he analyzed my needs and gave me a fair estimate. After I signed, Marcus ** became my service concierge. He called several times to clarify or answer any concerns, followed up pre-move, day of, and post the move. Prior to the move Jennifer ** contacted me for quality control of my items and dates. On the day of the pick up, mover Victor ** and his associate Raphael arrived and were professional and courteous. The delivery went smoothly and nothing was damaged. Great job! Kudos!

I used American Van Lines twice now and everything has been excellent. Their people get back to you quickly if you have any questions or issues. The delivery guys were quick, efficient and didn't damage anything. I have referred a lot of people to them.

A female contacted me and she was very pleasant and understanding during the holiday time, which allowed me to just say yes to her and to continue with my move. The moving crew was respectful of my things and had it moved where I wanted it. They were very flexible with the storage company where my furniture was being kept in. It was overall pleasant and a good work. It was easy, and I wasn’t stressful with American Van Lines. The billing process was easy and flexible. I didn’t get multiple phone calls and emails, which I appreciate because during that time of transitioning and settling, there’s a lot going on. It was really easy to work with them. I would definitely recommend American Van Lines again.

I used American Van Lines when I relocated for a job. I called a day before the move because no one had called me. About 30 minutes later, a coordinator told me that someone would be calling to follow-up on the move. It was a two-day period. They loaded me up on Friday and it was Saturday that they would deliver. It was a three-and-a-half-hour drive from where we were moving to our new location. The driver and I had an agreement that I should meet the movers at the new location at about 1:00.

It was 1/2 the price than hiring a personal mover. They got the job done when they said they were going to. The only thing is I don't know if they pack boxes for you for a certain price, but it would have been nice if they had been willing to help me put a few things in some boxes. I had to box everything myself and some things got broken as I did not really know how to properly pack them myself. I may just pay extra to use a personal mover next time. I did not know until the day before when exactly they were coming.

I would use American Van Lines again. The coordinator was very understanding. I had to move my date a few times because of closing, and it was quick and painless for me. He made it easy on me. Then the guys who showed up were quick, efficient and didn't damage anything. They did a great job.

Everything went well from pick up to delivery. The only thing that was a slight negative was that the movers didn't have tools. They had to use ours. Other than that everything went great. Natalie our liaison was wonderful. Always called to keep us updated. She also checked to make sure everything went well when the movers were packing up and delivering.

Team was excellent! Very organized and reliable. Returned to pickup area to get bed frame. And had to return to storage area (1st stop) for mattress. Pick up team and drop off team were friendly, helpful and strong. We would use this company in any future moves and refer them to friends and family.

I was very pleased with American Van Lines. Their people came, helped, and did what I asked them to do. Everything went great, and I would recommend them. If I move long distance again, I would use them.

Was very much helpful when I planned a last minute move. They keep up the timings and there was no delay in the delivery. Goods were wrapped and moved neat and clean and there were no damages at all. Peace of mind guaranteed since they provide updates on the status frequently.

I was moving my aunt and uncle. My phone conversations with the moving coordinator of American Van Lines were good and I didn’t have any problems with them. Everything was excellent and I'd recommend them.

We were very pleased with using this moving company. The staff were on time, very friendly, & careful with all my furniture. It was great that they put together all three bed frames. The price was very reasonable & Brian even came back to reevaluate and reduced the price. Very helpful! Thank you Brian!

Every aspect of our move was top notch. The moving consultant was knowledgeable and pleasant, and the movers were great. If I need a mover, I’ll be calling American Van Lines again. In fact, I would recommend them to anybody who needs a mover.

The gentlemen that came were terrific, they helped us load in California and unload here. Lorenzo was the coolest driver. He was delightful, a good man to work with and was very professional, as were the young man who were with him. They worked very hard to get to the house in California when they said they would and to be here in Florida right about the time they thought they might be. So I’m totally delighted with the whole experience. The dining room fixture was beaten up in the process of the move. But when you’re going 2,500 miles and 10 days, there would always be a little bit of damage. Since we took out insurance, I’m sure it’s going to be taken care of.

I moved 300 miles from South Florida to Tampa and used American Van Lines. It was very good and everybody was very nice. The moving crew came, got everything, and delivered in the same day. I didn’t have any trouble with anyone of them so I was very satisfied.

My daughter had taken a job in Dallas and was needing to move some furniture from my sister's home that had been given to her to an apartment. I called American Van Lines and the moving coordinator asked me a few questions about what I was looking for. I explained to her and she quoted me a price and asked me if I had been quoted by anybody else. I said yes and told her what quote that was and she said they can beat the price. She gave me their new price and so I agreed to go with them. The moving crew was fantastic. It was two gentlemen and they were very prompt, called me half an hour before they got there, very conscientious and careful with the furniture, and made the move and everything went very smoothly. If I needed to move again in the future, I would definitely give American Van Lines a call and see if they could do the move for me.

The moving team has high efficiency to load and unload our stuff. They take care of furniture professionally. Although the delivery is delayed for two days (maybe due to the New Year holiday and snow weather condition), it's still in the range we can accept.

Everybody at AVL was very nice and the moving crew did a good job. I recommended AVL to a friend and they used them also.

I hate moving, but MBM (American Van Lines) did a really good job! From start to finish, I have nothing but good to say about the team that moved us. Everyone was courteous, professional, and truly cared about your belongings. I have moved at least twenty times (prior military) and I would have to say that this move would rank up there as one of the best! Thank you MBM!

We were very happy with the service and quality of our move. The front office was very helpful and responsive, and the movers went above and beyond to ensure all was done to our satisfaction. We would highly recommend American Van Lines to others.

Your estimate was well below everyone else I spoke with. Your packers/driver were kind courteous and handled my things with care. I would highly recommend your service to any and everyone. Thank you for making a terribly stressful move a truly remarkable experience.

The moving coordinator from American Van Lines was very good, knowledgeable, polite and cordial. We moved across town from the west coast to the east coast to be on the beach, and there was one mover who was part of the group who did the least amount of work. He had a bit of an attitude but I spoke to the leader and he spoke to him, so they were very good for the most part. Unfortunately, about eight pieces of my furniture were damaged so I’m putting in a claim and I’m going to have to go through the claim process and deal with that. Overall I would use them again and I would recommend family members to use them. From the initial consultation to providing the boxes, they were very professional.

Great company, showed up on time, assessed what was going and got it done in less time than was estimated saving me money. I was alone so the unload was a bit overwhelming with stuff coming in so fast trying to direct traffic and unload wardrobe boxes but they even helped with that. Very satisfied with the whole operation from initial call and quote until completion and follow-up. Highly recommend these guys. Thanks.

My experience with American Van Lines couldn't have been better! From the scheduler to the manager to the movers, themselves, everyone was superb! They were not only efficient and effective, but friendly and helpful, as well... I thank you all for making my move as easy as possible!

This has been resolved. I received a check for $375 dollars and mailed the form that I needed to sign. The Customer Service Manager told me that I should be receiving a $50 dollar credit to the card that was used for my move. Thank you, American Van Lines.

The company was on time and efficient with the move. The employees were courteous and respectful of the premises and contents. They were very careful with packing and moving the items and offered reasonable, competitive rates. I highly recommend them to anyone looking for a local move.

AVL's moving coordinator was very nice. My husband was there for the move itself and I wasn't, but their people told me they were gonna notify me before the move and they did. They also told me they were gonna call me half an hour before they go there which they did as well. The people of American Van Lines were very professional from the beginning to the end. Everything was perfect, and nothing was damaged or broken too. I'd definitely recommend the company.

I had a very nice experience with American Van Lines. The moving coordinator gave me information that helped me decide to go with them. He was very helpful. The moving crew was very thorough, too. There were some things I didn't have in a box and they helped me put these into the box. The AVL people were very professional and came within the timeframe given. The only issue was that a bookshelf got broken, as well as my shampooer. But, other than that, everything was nice. I also recommended AVL to my daughter who's gonna move to Arizona.

I was aware of American Van Lines because I was in the military. However, I googled them when I was in Phila and did some price quotes with some other van lines, but eventually decided to go with American. The coordinator was really nice and he kept me abreast on everything. He sent me documents and we had to sign them online, and they had all this neat and progressive software which made it very convenient for me. We stayed in touch throughout the whole process. Even when the packers or the movers were there, I had to call him to ask a few questions and he was always very responsive. Plus the movers were very efficient, friendly, courteous and they moved fast. It was a great experience and I would certainly recommend them to friends.

I had a 100 mile move and I used American Van Lines. I was gonna go with Two Men And A Truck and American Van Lines gave me their initial price which was a little bit higher. But then, American Van Lines agreed to match Two Men And A Truck so I went with American Van Lines. They were able to help me understand that if it's an interstate move, there's a certain amount of money that's gonna be added to it 'cause it's not a local move. They were upfront about everything with their cost. I feel there's an even lower price but I understand there are also regulations against that.

The best moving experience ever!! Eddie, Anthony and Chris wrapped everything, took their time to make sure nothing broke and everything. Placed everything where I wanted it. Brian and Barbara called and checked in twice. It couldn't have been more perfect!!!

With American Van Lines's availability and pricing, I had them move my furniture. The rate they gave was fine. The moving coordinator was very efficient and the movers were very friendly and productive. They got everything done. They're very professional.

Very professional, accommodating, kind, great service all around. They did an excellent job!!! I will definitely use them again. From the sales person to the coordinator and movers, they were all on the same page. I unfortunately had to change my moving date three times and they had no problem at all!

I had a great experience with the movers - they were all friendly and helpful! I had no issue with the move. I will be recommending to family and friends. I moved from Palm Beach Gardens, Florida to Narragansett, Rhode Island and the moving truck came in a timely manner.

My financial adviser gave me American Van Lines' number, and the rep I spoke with was lovely and very informative. She helped me as we kept in contact through different things. The movers were great and efficient. Everything was perfect, and the things I've unpacked so far are all intact. I highly recommend them.

During our move to another state, the American Van Lines moving coordinators were knowledgeable and helpful. The moving crew were fine and they were very hardworking. And although we weren't real happy with the condition of some of the containers that we've had and with some of the furniture that got scratched or broken, we were happy with the overall move.

Thank you American Van Lines. Our move from Florida to Illinois went very smoothly and was completed as promised. The workers that picked up the furniture in Florida and the workers that delivered in Illinois were very friendly and courteous. Our moving coordinator Benjamin kept us informed throughout the process of moving. We appreciated that. We definitely will recommend American Van Lines. P.S. After everything was unwrapped and put in place, the delivery driver and I checked all the furniture and unfortunately we discovered two items were slightly damaged, he took pictures of the damage, I notified Benjamin and in a few minutes later I received a claims form.

The movers were terrific but I have to say if Jen didn't handle this I probably would have been delayed a week which was crucial since it was costing me $300 a day for storage. Jen you're a gem. Thanks a lot. The moving team got a lot of compliments from our residents and our staff being neat and prompt. No trash in the elevators or the walkways. Good job! I have been a customer for awhile, but the scheduling needs to be improved and yes I will continue to use American for my future moves.

Had a very positive experience with American Van Lines. Right from pickup to delivery, they handled the whole move very professionally. Appropriate packing and numbering was done and was delivered in 14 days (from CA to NC) with no damage to the furniture. Pricing was very reasonable too. Have already recommended them to a couple of my friends with impending move.

I found American Van Lines online. The reps I worked with were all excellent and seemed to know what they were doing. Everything went very smoothly. This is what we should expect from everybody these days and we don't seldom get it.

For the most part, our moving coordinator from American Van Lines was pretty good. Then he got moved to another position and things were a little bit dicey, but we were able to get through and communicate. Overall, it went smoothly. It's just that some people change positions in the company and they had to shuffle us around. Also, the crew was great. However, we had a couple of items that were damaged and we never heard anything back from them about that. We sent pictures of the items that were damaged. One of the items was inconsequential and the other one we're still able to use but it got torn and dirty and doesn't look as good as it used to.

The guys that handled our move were very courteous and professional. The entire process was seamless and stress-free. The estimate was accurate and the service was excellent. I would definitely consider using American Van Lines again in the future.

I have worked with MBM for a number of years. The last two projects had unique conditions to implement them. The crews were very professional and polite. The end-users were very complementary of the workers and the success of the work. I am very appreciative of the service received. Keep up the good work!!!

I was moving locally and American Van Lines was referred to me by a friend of the family who’s in the moving business. The moving coordinator who assisted with the purchase of the moving was Peter and he was terrific. He came out, gave an estimate, and looked at everything personally. He was very knowledgeable and fair. Someone else helped plan the details of the move and the experience was great.

I went with American Van Lines because my daughter had a bad experience with one of the other companies. The coordinator was very congenial and helpful. I was a little overcharged for the amount of stuff I had moved, but I know they have a standard price. It was an easygoing, trouble-free experience and I was very satisfied with them.

Good experience with every aspect. Movers were professional and quick. They helped with any issues that I had and made sure that all items were accounted for. Representatives were prompt with any questions and made sure to keep me up to date with the status of the move.

I was searching for a moving company online and American Van Lines seemed to be the most convenient for my purposes. The moving coordinator was very good and clear as to the procedure and services to be provided. He quoted me a price which was a little high but after actual weighing, it was reduced significantly so I was very pleased. Due to traffic, the crew came around 3 o'clock in the afternoon and because the elevators in our condominium do not allow move outs after 5 P.M., they were only allowed to pack until very late at night. They came back the next morning and so a one-day move turned to be a two-day move. But it was out of their control to reach here on time and we communicated about the situation. And their crew was also very polite, cautious and expedient. So in general, I'm satisfied with how everything turned out. They provided professional service as expected.

The two men who handled my move were courteous and efficient. It was raining on move in day and they put blankets all over my carpet and even put wrap around blankets on the corners of the walls. I was very please with the overall service of the movers and with the office staff. Thank you to all for a pleasant moving experience.

From booking to completion of my move I have found American Van Lines to be very professional. They called and reviewed my items before the move. My household items were delivered in the time frame they outlined with no damage. I would be happy to recommend them to a family member or friend.

The complete process was great - from the start to finish and all involved. Beginning with Patrick, Marcus and his follow ups and Dennis and his truck crew; all were great!! What a driver Dennis, how he maneuvers that huge truck is amazing.

The staff at American Van Lines has been nothing short of incredible. Between the original assessment, the follow-up calls, and the final move were all beyond my expectations. I always dread moving, but this really put my mind at ease and made the day in question a breeze.

We used American Van Lines for a long distance move. The lady who took our order was nice and professional and the guys who came out the day of the move were exceptionally good. The crew didn't ding any walls in the old and new place or bang up our furniture. They also gave us a timeline and worked within it. We liked them.

I was very satisfied with the professionalism your driver and his crew displayed. When my belongings arrived I was surprised to find only one small dent in a file cabinet out of my entire shipment. I would consider that a great accomplishment. This crew was terrific.

I recently enlisted the services of American Van Lines through a strong recommendation from my real estate agent with regards to a property in DelRay Beach, FLA. My introduction was through an excellent communicator named Brian ** who detailed all that would be happening from start to finish and he guided me along the way with the progress of the packing and shipping. In addition Barbara ** provided excellent status updates as the furniture and contents were moved. I was amazed that while given a 2 week window for delivery which was fine it ended up coming a week earlier. Who could beat that? When the driver and movers came they were very professional and personable. Despite being late due to being stuck in insane NYC traffic during holiday time they were in good spirits. We fully understood the reason for lateness which was not all that bad when all was said and done.

I knew American Van Lines, so I used them. I liked everybody that I worked with. Every person that I dealt with was very professional. The delivery people were fine. There was no slacking off. They did it as quickly as they could and as professionally as they could. I just have one concern though. When the guys showed up with the truck, they had some things they had to unload to get to our furniture, which was fine. I did not know that those were used mattresses. They were all in plastic but some of the plastics were torn and it concerned me. I didn't know where the used mattresses came from and it could be that it didn't come from this area. After that, I saw on television where this company goes around and gets mattresses. Some of them came from really bad places and they refurbished them. There were a few stains on some of those mattresses. They were used and they shouldn't have put them in with the furniture.

From the start of the inventory, loading and unloading we give AVL a rate of 5 star. The movers were polite and respectful. Barbara kept me informed every week until final delivery. My goods came in perfect condition. Thanks a mil!

I was moving a huge glass and very heavy dining room buffet from California to Washington. So, I started searching on the internet and different moving companies were responding. I appreciated that American Van Lines responded to my request very quickly and that they were able to answer all my questions. They were just really easy to work with. They gave me a good rate and I compared it to other companies and to the cost if I did it by myself. It was refreshing that they all spoke English and they were extremely cordial and respectful. They were very careful with the things that they moved. They had promised it on a certain date and it came a few days before that.

I wanted an easy move without a lot of problems which was why I went online and saw that American Van Lines was well-reviewed. The people who do the heavy lifting are at the core of the movers because they're the people that we spent hours with. It's good to have a good coordinator but the actual movers were underappreciated. How careful or reckless they are, how polite or not polite is a huge thing. They should be respected and paid well. They were definitely on the job, no nonsense and were conscientious. They kept unloading the truck and taking things wherever we said to take them.

My mom is 88, my dad had passed away, and she's always talking about her friends, our old neighbors, who lived down in the Carolinas. Then I found a really nice house there which we bought. Hence, we decided to move there and I looked for movers. Somebody suggested to check out American Van Lines so I googled them, spoke to the guy, and they took care of me right away. Anything that I needed answered, they answered. There were also no hidden things, they told me everything. I wish I would've called them sooner and had them do the complete move. I made the trip with three trucks myself when I could've had them do it for what it cost me.

Company was very responsive and flexible as my move date changed twice, then was able to accommodate a change on the day of my move. The movers were careful and did not damage a single piece of furniture. They asked where I wanted furniture placed in the new house and reassembled all items.

The driver and his team were efficient and courteous and were on time with the delivery of our furniture on a cross country move. The process of packing and moving is very stressful so it's important for all team members to be as proactive as they can be.

I was very satisfied. Great crew. No damages. What more do you want me to say? Courteous. Helpful. Patient. Enough already. If I had a problem I would have told you. Done Done Done. Moved. Moved. Moved. I'm here in my new home still unpacking. Only complaint. Very expensive.

The company worked to resolve our issue, thus we are are retracting our negative review.

I've known about American Van Lines for many years, so when I decided to make my move across several states, I thought of them. I also sought out Mayflower and other companies but American Van Lines had the better rate. My moving coordinator stayed in touch all the way, and anytime I had any questions, I was able to call her.

This is the best experience with a moving people that I have ever had. They were prompt, courteous and polite, fun and very helpful in loading my household into the truck in Texas. The delivery went just as well. They let me know when they would arrive and again they were prompt, fun, and fast and thorough in unloading the truck. Victoria was my main contact in the office and she also was wonderful in keeping me informed and helping me understand the process. I loved all the people that helped me with my move and I hope I have the opportunity to meet them again.

We wanted to get out of the Chicago winters and we had a seamless experience moving long distance with American Van Lines. The moving coordinator was really good, very upfront, and honest. She always got back to us with any questions that we had, knew what she was talking about, and wasn’t telling us one thing and then we turned around and found out something else later. We didn’t have anybody come over and walk through the house because she did it all for us. The crew worked harder than I would ever expect anybody to work. They did a phenomenal job for having just two people to do the job. Everything went great and we had the same movers move us once we got to the location. They moved the furniture back in, set things up, and were just as pleasant as could be. We didn’t have any issues with American Van Lines and they were great.

Great guys moving, and taking good care of all of my belongings. Very happy with my team. They were efficient and furniture came sooner than expected. They worked hard and did everything I asked. I would highly recommend American Van Lines. Exceeded my expectations.

My move was so smooth and easy. All employees were great to deal with - very thorough and professional. I moved from FL to MN and once I had my move in date my furniture arrived the day after I took possession of my new home. American's prices was very reasonable much lower than other companies. I would never move with anyone else.

I was watching Undercover Boss and it was an American Van Lines episode. I happened to be moving a month later so I figured why not give them a call. My moving coordinator was very thorough, asked me a lot of specific questions regarding my moving needs and the items, the rooms and the size of things just to get the best quote available. I would call and their reps would call me back promptly if they weren't able to answer. The moving crew packed most of my large items up and I had some boxes already ready to go for them. They were on time, moved fast, made sure everything was securely and properly packaged and they took their time to load things. They weren't rushing so they weren't mishandling anything. In fact, they did a great job handling all my items. American Van Lines was very professional and efficient. It was an overall pleasant experience.

American Van Lines kept me well informed throughout the move process. The move was well planned, and the movers were very professional. In short, everything went exactly as it was supposed to, and it happened right on the schedule that was discussed. Thanks American for a great moving experience!

Everyone that has helped to process this move has been great in accommodating me to make sure it went smoothly. Thanks a lot for everything. I will most definitely recommend this company to any and everyone. The customer service is great and the communication from them was priceless.

Very professional company. I have used this company multiple times because of their accurate and prompt service. The movers were very courteous, respectful and a very dedicated team. I will use this company for any further moving needs, and also would recommend to my friends and family.

My wife and I got new jobs, needed to move from Texas to Wisconsin and American Van Lines had the highest rating. My moving coordinator was very good and helped me in certain things that I needed done. She also let me know what needed to be done so the move could be quicker. However, when we were scheduled to have a delivery, we told them on a certain day and they tried to advance it a week when we weren't even close to the house that we were moving into. So we had to reschedule everything then they gave us a rate and they overcharged us because they scheduled it way in advance.

I was a repeat customer of American Van Lines. I had requested for a quote online and I received a call. I gave them the list of items that I have and they provided me two quotes, one was the binding, the other one was by weight which is non-binding. With my last move, I had used the binding weight and I was satisfied with the experience I had. Even though it was $100 more than the non-binding weight but they did not change the rate and there were no hiccups at the time of delivery.

My wife wasn’t real happy with one of the delivery crew because she said he seemed to be throwing things around. We had more fragile stuff and he was treating it just like they were any other boxes. She claims and said that she's seen a few things broken, but we haven’t built our house yet, so there’s no way we actually know for sure if anything’s broken. But other than that, the other three people were fine. They were real helpful. American Van Lines did everything they needed to do and they were pretty quick. But sometimes I thought they were rushing things.

Overall, the experience was good. I was impressed with the level of professionalism and how fast the crew packed and unpacked our stuff. The only thing is that it took a little longer than expected to get my stuff. I would definitely use this company again.

The gentleman who set up the move was courteous and the moving crew was also very nice. I have no complaints about them but I've used different moving companies and American Van Lines seemed a little pricey.

When I was getting ready to move, I did some research online and American Van Lines had the best reviews. Everyone from American Van Lines was pleasant and helpful. It was all very professional and everything that they said was going to happen, happened when it was supposed to. The two guys who helped me with my move were subcontracted but everything went as smoothly as I could have predicted that it would.

On time, professional and efficient. Did a great job on the move and were easy to work with. Did exactly what was in contract and went over and above in other areas. I'd recommend to anyone that is moving. Brian who quoted my price and the actual movers were great!

We were online looking up different movers that were going to go state-to-state. We had done a group of estimates and American Van Lines was in the ballpark. The people at American Van Lines we spoke with were wonderful. They kept in touch and they were timely. It worked out really well. I couldn't have been happier. I've had other movers when I had to move state-to-state but the guys that showed up were wonderful. They came in and got stuff done. They were on time, careful, and didn't make a mess anywhere. I had no mud or leaves. They were great. I couldn't believe how quickly they were in and out.

My early concerns with American Van Lines was a communication problem. I have since have resolved this issue fully, and happy the company made the effort to explain what happened. I will do a better job of listening next time.

The group of gentlemen that you sent to pack up and move me were EXCELLENT! They took their time in making sure that everything was properly packed, loaded and unloaded the next day. Even though I moved to a 3rd floor apartment, they were amazing and very diligent to make sure that all was delivered and unharmed. They were very pleasant and professional and I definitely would use them again.

Roaming who was the driver and loaded the boxes was extremely polite and efficient when he loaded our stuff. At destination, he was patient when the recipient went back to bed before driver could get papers signed. Also, Benjamin in customer service was also efficient and helpful.

It's all resolved to a satisfactory level.

I had a double move. I sold my house and moved everything in storage until I found a rental property. Then I moved from my rental property to my apartment. Everything was coordinated well by American Van Lines and they kept me informed. The crew was so good on the first move that I requested the same crew for the second move. They were also efficient and nothing was broken. I would use them again and give them the highest recommendation.

I've traveled with the military so I knew about American Van Lines. In essence, their customer service was really good although we had a bumpy start. But that was more 'cause I was very meticulous about my things. The guys were very professional. I had a bunch of bulky items and fragile ones, and the only thing that was broken was a cheap vase. But it was one that I had thrown in with some other stuff during my that last minute packing. The guy in charge of the move was really good. I moved from El Paso to Dallas-Fort Worth and he kept my stuff in the storage for a little while until I got into the home. American Van Lines did several great things for me.

My movers were very nice and helpful, definitely made the moving process earlier. Only things that bothered me was final price ended up being a few hundred over the estimate and later on, I found a lot of scuffs on the walls after they left (and this is a brand new luxury apartment so I'll end up paying for that when we move out). All in all, loved working with Toni to get it setup and my 2 movers were good guys. After seeing reviews of other movers in the area my 2 issues are really nothing compared to what other people have had so I'm happy.

I am very happy with American Van Lines and the way they came to my aid in settling the claim. Yesenia answered all my questions and was so kind and patient with me and all my questions. Being 75 sometimes I need things explained a couple of times.

American Van Lines was referred to me by a friend. The move was excellent. The driver and his workers were excellent. He wrapped my things. Though one of my shoe racks went missing, but it wasn't a big deal. Everything was good except for the coordinator. I spoke with one coordinator and then there was another later on. Originally, I got a quote which was fine and I agreed to it. And later on, we fixed the dates when they told me they couldn’t pick up on a Saturday. They also told me they'd deliver it within a window. Everything that was agreed upon looked good. I had made notes on plans.

Everybody at American Van Lines was very pleasant and professional. The moving consultant was very knowledgeable, straightforward and very helpful when things came up concerning scheduling and how to arrange payments upon delivery and all kinds of fees. I would recommend them.

Courteous staff. Responsive and hardworking. They arrived on time and finished the job with no problems. Peter ** was patient and took the time to review my estimate and offered a fair price. I would definitely use American Van Lines for my next move.

These guys worked hard and did not waste any time. They were professional and beat the estimated time. Would hire them again especially if they sent the same people. I hope they are well compensated for what they do. It was worth it to not have to do myself.

On time arrival, completed job on time and no damages. Everyone I was in contact with was very professional and completely thorough. I would recommend them with no hesitation. I feel I was very fortunate to find them and be able to trust them with my household goods.

I used American Van Lines for when I was moving close to my family. I texted and emailed with the moving coordinator during the purchasing process. This was my first time ever to hire a moving company and I'm very satisfied. They're very helpful. Everyone was very social and it was very effective. It was just wonderful. I'd definitely recommend this company.

I read American Van Lines website and saw that they had done some moves for some businesses in the community that I know of. I used to work in Florida and I know there's a lot of fraud there. So I was a little skeptical when I got them in Florida. I called the location to make sure they're a legitimate company and they were. My moving coordinator was great, was on top of things and always called me back. The moving crew was way on time and I didn't expect them to get there as early as they did. I figured I'd be sitting there until the end of the time window that they gave me but I wasn't. So I was able to get moved and get other stuff done that I needed to get done during the day. They also had to spend 15 minutes extra trying to fit my desk into my office.

The coordinator was very helpful and the moving consultant was knowledgeable, pleasant and courteous. Plus, the moving crew was efficient and quick. They were on time, and did what we asked for a fair price. I recommend American Van Lines.

The guys were right on time and super nice and polite. They answer all my questions and moved every in less than 4 hrs. and they were so efficient and careful with all of my possession. They made the move very easy.

The initial contact with Brian and the subsequent follow-ups by him and Barbara were courteous and professional. However, I don't have words to describe how truly great the team of movers were! They packed everything well (even my glass curio cabinet) and none of my items were broken. They too were courteous and professional and they worked very hard to ensure the packing, loading, and delivery went well. You must all be very proud to work with such an excellent team.

My move involved many stages. The first one was packing and loading the van which was done perfectly and then having to store all contents at their storage facility for three months. American Van Lines was very accommodating in setting up the delivery of my contents exactly when I requested and the workers delivered everything and helped to place items in the correct location and absolutely nothing was broken. I did require some touch up of furniture and this was done very quickly and professionally. I am a completely satisfied customer and would use this company again and would highly recommend it to others.

This move was by far the best move I have ever experienced. The movers were superior to other movers I have used. They were very professional and I got a refund on my move instead of them asking for more money. Everything went exactly as promised! American Van Lines definitely has my recommendation to any one moving. Thank you for such a awesome move!!!

This was a horrible experience for my family. We had Gloria give us a virtual binding rate of all of the items in my house. This was a flat rate based on the items list attached/Virtual onsite done to confirm accuracy. I will say that Gloria was very friendly and helpful during her estimate. We went through every room in the house. A week before our move American Van Lines called to tell us that they would not have a truck for our move. They put us in a terrible position. We had reserved the truck way in advance so we were shocked to find out a week before that they didn't have a truck. They reassured us that they would contract us out with a company and they would follow American Van Lines guidelines. We were told that we will have an 18 wheeler arrive on moving day and that there would be plenty of room for our furniture.

The moving consultant from American Van Lines was great. It was a small shipment for my son cross country and he was able to find a partial load so that the price would be lower. He called to give me updates and if I needed to know something, I called them and he got to me quickly. I was very pleased. The crew showed up on time. But when I went into the storage locker where they put the stuff, they threw everything in there a bit haphazard. Some of the stuff got a little scratched up and one of the chairs was broken. But it was a cheap old thing so it was no big deal. Nevertheless, I would use American Van Lines again.

My experience with American Van Lines has been good. I told the moving consultant what I wanted and she worked with us. The crew also knew that we were on a time schedule so, they were very efficient, friendly and comical. They didn't mess up our walls so they did a good job. All in all, we were pleased. They're somebody that I would be willing to use again and I would recommend them.

I was looking for vans online and there were several there. I left messages to be contacted and American Van Lines contacted me first. Marcus was the moving coordinator who assisted me with the purchase and he was very good. There were several people who contacted me to make sure that we got things correctly. They were all very good and helpful. The moving coordinator was excellent too. All of the planning and consulting side of things went extremely well, plus the move itself went well. The movers themselves were really fast, friendly, helpful, and terrific.

The moving coordinator from American Van Lines was friendly and pleasant. I was provided with a good rate, but the initial estimate that we were given was a lot less than what we ended up paying. It's something that they might want to improve on. Nevertheless, the person that planned the details of my move was nice and the moving crew was friendly and professional. It's a great and painless experience, the opposite of all the nightmare stories I've heard about moving companies.

What can I say? The guys were amazing--Jay & and his other two workers. They were awesome. I have never seen anyone work going up and down the stairs without touching the walls or the new stair rails that were recently put in. I definitely would recommend them over and over again. Amen.

Movers were excellent, very hard working people and did an excellent job protecting my furniture. Customer service was great too by following up with me consistently during process. Price was ok but can't complain because everything was well taken care of. Excellent job overall.

Your movers were fabulous. We had a lot of furniture to be moved here and there. They were both kind, considerate, and very flexible. They were also careful and professional in planning how to accomplish each piece of the move. They worked hard with a great attitude. We will never use any other moving company. You're the best!

American Van Lines was great! I was moving from Virginia to Ohio for a new job and their coordinator explained what they were going to do and what was expected of me. They let me know when the mover was coming and if I'm comfortable with what was going on. Their consultant kept me informed when the mover is coming for the pickup. The mover was right on time and the crew was very friendly and helpful. They kept me updated for every step and even helped me put some of the furniture back together. They were done with everything in one hour. The only thing that was a bit off is I had to do one payment and the other payment and the payment after the delivery but they kept calling me to do the final payment when my stuff weren't delivered yet. I didn't feel comfortable making the final payment until my stuff were already in my house. Other than that, I didn't have any big issue with them.

The delivery was made and my furniture was well taken care of. The men were polite and efficient. Appreciated the job they did. Highly recommend them. They moved my furniture from Dallas to Houston and even though they had mechanical trouble they pushed on and made the delivery. Tony - the lady I made the arrangements with was very professional too.

We hired American Van Lines to pack and move our house from Colorado to Georgia. The movers were very professional. They arrived on time and took care with all our items and asked us if they had any questions. We moved our stuff into storage at my in-laws house and they were accommodating with that as well since we weren't actually there to receive them. Overall it was a great experience! Thanks!!

My job location changed and I found American Van Lines on the internet. I got them for the move and they took care of our things and explained everything well to us. The moving crew was also very pleasant. I would recommend them.

The coordinator and the moving consultant from American Van Lines was very helpful. I didn't know how much space I would need and consultant explained to me whether it was done by weight or square footage on the truck. He gave me a detailed list so I could check off how many items I had which gave me a good idea of the weight. I like that it was the same crew that picked up my stuff and dropped it off and they were good. They were helpful and professional. However, they were not really good at communicating the pickup time. In the beginning, I was told that there would be a three-day window and they would tell me when the first day would be. But on that day, they didn't tell me anything. I was waiting until noon or later. Then I finally called them and they said that they were not gonna be there until the following day which was really inconvenient. But what was more frustrating is that they didn't even let me know.

My movers, Edward and Tyrone, were excellent. They were friendly and efficient and moved so fast!! They were a little late, which gave me more time to get things finished, but they more than made up for it in speed! I asked them to put all my garage boxes in my spare room, which is upstairs and they put all the boxes where I asked them! My last "professional" movers many years ago lost or stole some things of ours, so it was a relief to have a company that I knew from my childhood, Army moves. Thank you!!!

They made the moving process so much easier by providing excellent customer service and hard working movers. I had a million questions and customer service was patient and had great ideas and information throughout. Toni and Victoria and Denzel were especially excellent to work with.

My experience with American Van Lines was terrible. The pick up was fine and I asked that everything to be immediately sent. However I was stonewalled for over a month. Then, I was told on a Friday that my stuff would be here the next day, and then later that day I was told that my stuff still had not left North Carolina. I was left living in California with my kids for well over a month, living and eating on the floor like I had absolutely nothing. Every time I tried to get something done about it, nothing was done. They just kept dragging their feet.

It was a move from one house to another in the same village. They arrived in time. And finished promptly. All was fine except damaged wall in the old house when the headboard slipped to the floor. But not too much. A small scratch. Which we corrected easily.

Absolutely amazing! This company was flawless. One of, if not the most stressful part of moving is making sure you have the right moving company. Would definitely use this company again!!! Fabulous!! My sales person, Brian, was incredible. Brought me boxes and checked in on me several times. Kept in constant communication with me throughout the entire process. The crew were so professional. These guys KNOW what they are doing!

Danny and Leslie were prompt with arranging our move. They were very efficient and professional in the way they handled our business. The crew was efficient and cooperative in how they handled our office equipment and furniture. I would recommend them to others. I do feel that I needed to be on hand to make sure that the crew was careful in handling our office things.

I had a very positive experience with American Van Lines when I had to move for a job relocation. They were very knowledgeable and were willing to help me and answer all the questions I had. However, it was a little frustrating because when my mover came, they said that they probably overestimated the weight of everything so I was probably overpaying a little bit. But the quality of the service that I received evened that out.

The service I received was great. The movers were on time and quick. The prices were a bit high for the little amount that I had to move (the total move took under 90 minutes, but there was a 3 hour minimum). I inquired about this after the fact and received a $50 refund, which I thought was great. Overall, I am very satisfied with the service I received. One thing I do not like is the amount of emails and calls I've received about submitting my feedback. I am kind of only submitting this because I'm hoping it will make them stop.

I was moving across the country and AVL's moving coordinator was not very good with facts and information. He was very nice and factual but was a typical salesman. I felt like nobody was listening to the details when I'd call back and give them details. Nobody was taking the details and following through with them. And in the end, my move cost way more than what I was originally told. I kept going back and saying that I have more than what was originally thought to the person that was coordinating it after the salesman. I was told not to worry about it but I had to.

The coordinator came in and we looked around and she gave me a price. But we were under estimated. She told me that we would need three men and a van. She said, "Well it's a box truck and it holds 9000 pounds and you won't have anywhere near 9000 pounds." And we did because my husband and I had to rent a U-Haul the next day. The moving crew was was three guys and they were wonderful. We moved during a hurricane so it was a hard time to begin with. They wrapped everything. It did not get wet. And they were great, very friendly, moved nice and in a good pace. The guy that did the paperwork was awesome because he covered every day. I would definitely recommend them.

The communication throughout the entire process was great. I always received responses in a timely manner. Not only was the crew on time, but they arrived early. The move went very smooth and the guys were very efficient. I would certainly recommend you and will reach out again should we need any moving assistance in the future.

Outstanding teams both loading and unloading the trucks. All men were thorough, respectful, efficient. Everything was packed with care. The gentlemen were very pleasant to deal with. We would most certainly recommend American Van Lines to anyone looking for a moving company. Thanks for a very good experience.

Crew showed up on time and ready to work. They were polite and courteous throughout the whole process. Everything was packed, loaded, unloaded and set up in under the estimated time needed. Would use this company again and also recommend to anyone needing to move.

My daughter was moving from Wilmington with her premature little baby to our home so I could take care of him. She searched through the internet and found American Van Lines. They were responsive when I called them. The hurricane watch was out during the time before the move, and they kept me informed if it was gonna affect the move. The two guys who moved us were fantastic. My husband on the other end had the same experience. He felt that they were efficient and were so personable yet professional. They listened to us. We had to stay in the apartment up until the very end, and they took last those things that we need while we stay in the apartment. That was really good for, with the baby. Every aspect of the move, from beginning to end, was just awesome. We couldn't have asked for a better experience. I would totally recommend them and would certainly use them again if we had to move.

This was the best move experience besides the moving truck breaking down and putting us behind 3 hours. This was a big inconvenience and caused us to adjust our schedule. It would have been nice for a discount for this but I do understand the nature of the business.

Sales associate was excellent. Very prompt, professional and helpful. Move coordinator/customer service did not send information promised in a timely manner and did not return phone calls or emails prior to the move date. After calling to say they would be there in a half hour, movers arrived over an hour late (citing stopping for gas and getting lost), and had to be continually monitored to keep working (often found them talking in the truck). Did not seem to take much care with items, walls, door frames, etc. Paint chipped, walls, ceilings and door frames scratched.

I sold my house in South Carolina and wanted to move down to Florida. When I was looking to move, I went online, started going down the list poking into stuff for estimates on moving online and American Van Lines and Two Men and a Truck were the only two that responded. AVL's moving coordinators were great. Johnny was really terrific in helping me and making sure everything went well. And then Victoria who took up the chain of events afterward was really good, too. I really liked them both.