American Van Lines Reviews

Everybody at American Van Lines was fabulous. If I had to move 2100 miles again, I'd do it with them.

A long distance move can be stress-free. Who knew? American Van Lines was prompt, professional, fast, careful, and stayed in touch throughout. A DOT by-the-book move. We were very impressed by Peter **, who gave us our estimate as well as lots of little tips and tricks for packing and saving money. Barbara **, our moving coordinator, kept us informed of the scheduling and progress of the move and made sure we were satisfied. Highly recommended.

Communication prior to the move needs to be improved. Response time with questions, etc. were slow. We had to call to confirm the day before we moved that everything was on track. We called around noon. The coordinator did not call us until 4:00 pm the day before the move. However, the actual moving guys did a fabulous job. We had a few really heavy pieces and they handled them wonderfully.

I had to move back from Georgia where my job was to North Carolina where I had a home. I went with American Van Lines and everything went well.

American Van Lines came out, did an inventory and gave us a price. We discussed what we would move and what they would move and they were very helpful. Then they sent us a proposal, we signed it and sent it back. The move was about four miles. We purchased a new house so we had quite a bit of furniture and heavy stuff to move so, we decided to use movers this time. And we had a brand new baby so needed help because we were busy taking care of the child. The delivery crew did great and had our entire house moved a few minutes early. The guys that moved us did very well and we were very pleased. Great service. Easy move.

Driver Francisco was excellent! Marcus, our coordinator, also very responsive to our needs. There was an initial issue getting the pickup date on time but after a phone call to Victor, this was quickly resolved! Price not too bad.

We were moving to a location closer to my work. A gentleman from American Van Lines came by and gave us a quote. From there, we met three other van lines. We picked American Van Lines mostly based on pricing and the quality of the meeting that my wife had with their guy. Their moving team was excellent, too. We couldn’t have asked for a better one.

The movers were late arriving, they did not get started to late morning so it was a long day. The crew was very polite and friendly along with pretty efficient.

I used American Van Lines for a military move. The crew was very good and talking with their reps went well.

We used American Van Lines for my daughter's move from Florida to Colorado and they did a great job. After they put somebody in charge of what I need, he asked me a lot of questions and sent me a questionnaire with the size of my moving. I completed the list and assisted me, and gave me feedback all the time. He gave me a price and told me what was included. It was not the cheapest one but I didn’t want to go to the cheapest one.

Planning the move went real smoothly and I didn't have any issues. The moving crew was on time and communicated when they were going to show up. They were polite and diligent, too. There's obviously room for improvement but I was very satisfied with American Van Lines.

Great team. Professional - Hardworking!

I was looking for a moving company to move my parents from their home in New York to an assisted living facility in New Hampshire. I have used American Van Lines before, and I also researched the internet and they have the best reviews. The rep who assisted me with my purchase was pleasant and helpful. She was friendly and was able to answer my questions, too. The moving consultant who helped plan the details of the move was also wonderful. My parents were very happy with the moving crew as well. They said they were fast, polite, and helpful.

My mother had a massive stroke and done things on her own for three years. Finally, she said "I can't do this anymore without family help." So, I moved her from Oregon to Georgia. I did a Google search and saw that American Van Lines was ranking in ConsumerAffairs. Aside from AVL, I also got a car transport company from there and they were both wonderful. I couldn't have had a better experience with both companies. AVL's rep kept calling me and checking because we are trying to figure out when they would be coming. It was already 30 days later and we arrived way before they did. Other than that, it was great overall.

My husband was relocating. I talked to a rep from American Van Lines who was very helpful. We walked through each room. He helped me from having to go all the way back home to my house. The move was an 8-hour drive. The problems I had with the move include the truck not being quite big enough. The house was full and I added some things, which was my fault. There were also two men who came. There weren't enough people to move our stuff. Then they had to come up here the same day. I was exhausted from helping them move the whole day, doing all these things and packing up. Then I had to drive up to Nashville and meet them up to put my stuff in storage. I understood that it was going to take some time to get up there. It wasn’t going to be an immediate thing. But otherwise, the two men that moved us were really great. They did a good job.

I was moving from Florida to Pennsylvania. I was sick so my husband bought a house here with no stairs. We used American Van Lines' services and their people were very nice. The moving consultant was polite all the time and the delivery crew packed everything. It was an excellent experience.

The rep from American Van Lines was phenomenal. She was responsive and 100% great. The one who helped me in planning the details of my move was perfect too. Everything was absolutely on time. There were no issues. I had just moved not long ago where I did have issues with another moving company. I had that in my mind as a recent experience, but this one with American Van Lines went super smooth. I would definitely recommend them to anybody moving and I would use them again too.

I came across American Van Lines when I looked at reviews on the internet. The move was pretty fast - it took six days. They came on a Tuesday, moved me from San Diego to Fort Walton Beach, and they delivered the following Monday. The moving coordinator was pretty good but there were a couple of times that he wasn't there when I called and sometimes he calls at 4 o'clock in the morning. I was moving out of San Diego and he was in California, and he forgets about the 3-hour time difference. The moving consultant was courteous. The moving crew also worked hard. We did the packing of our belongings but the crew wrapped our things in blankets to keep them safe and nothing was damaged.

I was bringing back some possessions that belonged to my deceased parents from Charlotte, North Carolina to Madison, Wisconsin. The move went very smoothly from start to finish. The American Van Lines' moving coordinator was very personable on the phone. Also, the two drivers were absolutely incredible from the start. They were very knowledgeable, nice and friendly. I was not present at the start of the move because I was back in Wisconsin so I had someone standing in for me, and they spoke very highly of them. When I finally met them once they got to Madison, I would certainly agree with the person that was standing in for me in North Carolina. They were very willing to help out once they got here and where they have to move everything.

The coordinator was very helpful. She was pretty responsive and I never had a problem with her. I moved from Rancho Mirage, California to Meridian, Idaho, and they gave me a decent rate. Everybody was knowledgeable during planning the details of my move. The only issue that I had was they partnered with a company down in Rancho Mirage area. They were going to charge me a surcharge, which they were not supposed to, so I fought back. I had to make two or three phone calls and let them know that I wasn’t gonna pay it, and they said there wouldn’t be a charge. But other than that, it wasn’t difficult by any means. The movers were good, very polite and on time. It was a very pleasant experience.

Move was a wonderful experience. Movers were on time and packed us in much shorter time than we ever expected. They were very courteous and prepared our belongings as if it were their own. Arrived at our new home on time and placed our furniture correctly in record time. I will recommend you to anyone I know who is in need of a moving company!!! Thank you.

The move was about 650 miles or so. I knew of American Van Lines in the military dozens of years ago. I moved a lot for a part of my life and when we needed to do another move, I knew the name of the firm and had used them before. I also went online to see who was out there and to get an idea of what some of the better moving companies are these days and American Van Lines was right up there.

I had a very good experience and I would definitely recommend American to anyone who was moving. I didn’t have a lot to do with the moving coordinator but the first gentleman I spoke with, Johnny, was excellent and really good. The gentleman that worked really didn’t seem like he cared that much and it could’ve been a personality but he didn’t appear that he really was that interested in my move. The delivery crew was wonderful, extremely courteous, efficient, very pleasant, and on time. In fact, they were a little bit early which surprised me very much. And I can’t say enough nice things about the drivers. They were one of the most pleasant parts of it because they were tops.

Everything went smoothly with the AVL rep when I wanted to move closer to work. We shared a few emails and a few phone calls here and there. They gave me one of the best rates. The move was about just 16 miles. The moving crew was on time and they were quick. They were nice and really awesome and were careful with my furniture.

Everything was top-notch about AVL. We had a lot of communication. They did exactly what they were to do and we had no complaints. Everyone there that we were involved with was very wonderful. So, we were very happy. I would totally recommend them and they did a great job.

I moved from Atlanta to Miami using American Van Lines. The moving coordinator who assisted me explained all the details to me and was checking with me all the time. He answered all my questions and provided me with a good rate. He did a good job. The manager was very friendly and knew his business, and the moving crew was on time as they promised. They helped me with the packing and carried all the stuff. They were also friendly and did all the job. It was a good experience and it was easier than I thought it was going to be. I'm happy and would recommend American Van Lines to a friend.

Our move with American Van Lines worked out fine. My son ended his semester in law school in North Carolina and moved back home. My husband and I had personally moved all his stuff down there and then when he decided he was coming back home, we said we’re hiring a mover because we’re too old. I did all interactions with the moving coordinator and moving consultant all long-distance via email and it was fine and very easy. I didn’t have to go to North Carolina.

We had quite a bit of interaction with the delivery crew, and they were very good at getting us where we needed to be quickly. It was a very smooth experience.

I have been conducting business with MBM for over ten years and I will continue to hire them for all my moves. Leslie, Danny, and the crew are an outstanding team of professionals!

After all is said and done it was a good experience and went smoothly.

I was relocating my business so I contacted American Van Lines. They are efficient and made the hassle of moving a whole lot easier. Everyone was very considerate, patient, answered all of my questions, and anticipated any needs or concerns that I had. The moving guys were very pleasant, courteous, professional, and took great care with our things. It couldn't have been nicer.

I made a tentative arrangement with a smaller local company. I left them with a deposit, and they didn't send anybody out to my house to actually look at the things that had to be moved, and that concerned me a little. In addition, they were pushing a schedule that seemed to me to be unnecessarily tight, so I decided to call another company. I looked through the yellow pages and recognized the name "American Van Lines". At first, I thought that the price was going to be exorbitant because they're a big, national company. I called them and they offered to send a representative to me. That sounded good to me. The rep came and he was very intelligent and professional, and we got along quite well. He gave me a quotation on the price, and it was actually maybe even a few dollars less than what I had been quoted by the previous company.

I contacted American Van Lines on a move from Boston to Arizona. I found them through an online website where you'd put in information and different movers would contact you with their bids. Some movers bid by square footage while other movers bid by weight, which is what you're supposed to do rather than square footage, and this company did by weight so I went with them.

I was very happy with all the people that I interacted with at American Van Lines. The only problem was that our stuff was delivered about two months later than I had anticipated. I was promised around November and it didn't get there until January. They should be more upfront with the window. I was prepared for a two-month window, but if I were a family moving, it could've been an issue. The movers, at every level, was fabulous. They took very good care of the furniture. It was a pleasure to work with them and they more than made up for the problem. I would recommend American Van Lines to a friend but I would tell them not to count on the window.

Super-Duper!! The guys were in/out lickety-split when they loaded (FL) and unloaded (MI). I was impressed on how they wrapped our leather furniture and glass tables which avoided damage. Even though they weren't fluent in English, they were able to understand my concerns and directions. Should I ever need to move again (heaven forbid :-)) I will definitely call you guys AND refer you to anyone who may be in need of your services. THE ONLY COMPLAINT I have is the $300.00 charge of shuttle fee.

I relocated and was moving out of town, so I contacted American Van Lines. The first person I spoke with was a gentleman who gave me the quote. He sent me a sheet where I filled out the items that I had to roughly estimate the weight and how much it was going to cost me. He sent me all the information via email which was great because I didn’t have to plan out anything and I took care of everything over email. I also had another follow-up call with a lady. They were very professional, provided me with accurate information, and very timely with the information that they provided me with. The guys who did the move were very hardworking, productive and no time was wasted. It was a great experience, and I have definitely recommended American Van Lines due to the positive experience that I have had. I actually did recommend them to another former colleague of mine that was moving.

It took over a year for American Van lines to reach out to us, but we did come to a resolution. American Van lines gave us $650 for the over-weight fee, lost items, and our damaged items. Please be cautious when using American Van Lines and make sure you receive a price for the weight.

The move with American Van Lines was slightly over 7 miles, and it was very good and efficient. I basically got out of their way and just let them do the work. I was very satisfied.

I was very satisfied with everybody that I dealt with in American Van Lines. They were nice and cooperative. The consultant was knowledgeable and got all the details of the move correct. The moving crew and packers were good and friendly. They did everything the way I wanted it. The only thing I have now is one of my pieces was not delivered. I might have somebody else's piece in my storage. So we're trying to figure out how we can get into my storage place to get one girl's headboard, so I can get mine back. The only problem is I don’t have access to my stuff but we're dealing with it. Other than that, everything was fine.

I initially reached out to American Van Lines when there was a job transfer with my husband. The moving coordinator told me all the information I needed, and the moving crew was fine. The people who loaded it seemed like they were taking care of the properties. However, some of our stuff were damaged when they were unloading them from New Jersey to get to the car to Colorado. My daughter's crib was cracked and there were scratches on it. Other than that, I am going to call them, because I have to move again.

American Van Lines arrived on time to finish packing. Loading was completed in the allotted time with only three men. They completed the packing sheets and explained all the items moving. Contact was by telephone as to arrival at final destination which was perfect timing. Once again the task was completed as scheduled and the packing into the storage unit allowed for 1 unit instead of 2. That was truly based on their experience with packing. We are happy to be moved and pleased with our selection of American Van Lines. After the move we were contacted by customer service to let us know the final invoicing which was LESS than anticipated.

American Van Lines had good reviews when I researched online. The guy who came out was a good gentleman, an ex-marine. He was thoughtful and attentive to my questions. I liked him and we hit it off so that was also encouraging. The moving crew was careful, helpful and productive as far as loading the truck properly and everything fit. I will use them again and tell anybody that my experience was great.

I moved using American Van Lines a year ago and we had a bit of a miscommunication between all the drivers and coordinators. The move happened after an ice storm and the movers didn’t notify us when they were showing up, and it was a mess. It was a little unsatisfactory, but I let someone know about it shortly after the move.

The 3 man team worked 8 hours and were great!

I had been a caregiver for my sister for a year. She passed away and I needed to leave her apartment and find my own so I contacted American Van Lines. Everything about the move was very positive. The moving consultant was pleasant, knowledgeable and got all the details correct. The crew, from packing to delivery, according to my friend who spoke Spanish, was terrific. I asked them if they were fine unloading the trunk of my car which they did and they were awesome. Though, it was more expensive than I expected. I had to be in storage for a few weeks because I didn’t find a place by the time I needed to move and it was great. My experience couldn’t be better.

Everything was as scheduled and up to expectations. All my worries about delays and unfair means were in vain. People were nice and friendly and reassuring - right from sales (William) to truck driver (Many) to account person (Theresea). Completely trustworthy.

I had a very good experience with American Van Lines. The moving coordinator was outstanding and the consultant was very knowledgeable and pleasant. They did an excellent job and I would recommend them.

Move from st. augustine fl to Dahlonega ga. Victor and his guys were wonderful and extremely professional. Would definitely recommend you.

The entire experience was a pleasure. Everything was explained and there was no deviation from the information. All telephone representatives were friendly and knowledgeable. The actual mover, Kenny was the most personable, friendly and anxious to please. All in all very good experience.

I did a search on the internet for movers in my local area. The gentleman from American Van Lines that I talked to was good and professional. Everything went smooth, and I would probably call them again.

The rep of American Van Lines who assisted us was very helpful and walked us through the whole thing - we’ve never done a long-distance move before so we didn’t know what to expect. Everything worked out great, the only downside was that they didn’t come on the day that they said they were going to come due to the malfunction of the truck itself and no one from American Van Lines called to tell us. They were supposed to be there early on Sunday and by 1:30, we were still there waiting on the truck to come. So I finally called American Van Lines, then they gave me the phone number of the driver so I could coordinate with him directly. But once they got the truck fixed, everything else went absolutely smoothly.

I needed to relocate some stuff so I got the services of American Van Lines. During the move, both the pickup and delivery guys did well. The driver was a hard worker, excellent, and dedicated. They got it all done in a timely manner. They were professional, diligent and worked very hard and did a good job.

My friend referred American Van Lines to me and my experience with them was really good. They were on time and they have really good customer care. I’ll definitely recommend about this.

I was moving for a job relocation. I went online and one of the web hits was ConsumerAffairs and I saw American Van Lines there. The group that picked up all of my belongings in Massachusetts was an outsource company for American Van Lines, and my experience was not very positive. They misplaced a piece of artwork and did not tag things properly. I was not pleased with them. I did communicate immediately with American Van Lines. On the other hand, the group that delivered my belongings from storage in Dallas to my home in Texas was excellent and had attention to detail. The difference between their staff and the outsource staff was amazing.

Recommend Eddy's crew.

I moved from the East to the West Coast with American Van Lines. The rep was good. There were a few calls and emails describing the schedule and the process. There were no hassles, and they kept me updated on the progress as to where my items were and when they would be delivered. The schedule was a week off, but everything went smoothly. AVL is a great company. They’re professional and courteous, and they’ll take care of you. I would use them again if I'm to move somewhere else.

A friend of mine moved three of four months ago before I moved and told me about American Van Lines. The move was for two houses moving into one. We and my mother-in-law had to move altogether. Alan was the first rep we talked to. He looked at everything and gave us a guess as far as the weight and how much it would cost. He left all that in writing and when we’re ready to move, we called in.

One of my friends used American Van Lines and from there, I got the reference and used them on my move when my office moved. I got full help from them regarding the packing, unpacking, and coordination. And they were reachable, too. But the only thing, it was more than the time it was expected. They told me at maximum, it can take up to 10 days but it took more than 10 days. I spoke with the coordinator and interacted twice or thrice regarding why it is getting delayed, whatever reason it may be, but it was not good. It was more than 12 days I'm without my stuff. To anybody who wants to have it, I'll say the experience was goo but there may be possible delays more than the usual time.

I was very leery about hiring a mover online. I did a lot of research and spoke to many companies. I chose American Van Lines because they had good reviews and resolution to problems they had was satisfactory. Once I chose this company communication was very good. The sales person Johnny was patient with me and answered all my questions. He was honest and sold me the right "move". Once the date was picked and the deposit was given I was contacted by Victor the moving coordinator. He was professional and kept me updated on both the pick-up and drop-off of the house contents.

Our move from Pembroke Pines to Avon park. We think your 3 men moving crew were very helpful and courteous. They did a very professional job. Their names were Eddie, Norman and Anthony.

American Van Lines is no longer using Empire Moving Company (St. Louis, MO) because of the experience I had.

I had a little problem with my experience with American Van Lines because when the van got there, it couldn't get down the lane. I told them to bring a small truck and when they got there, they had a huge truck. So they told me that I needed to have it shuttled from my house out to the road. I had that done and at the end when they called me up to find out, they wanted to charge me like they had shuttled it, when I had to hire somebody else. It did not go smoothly but they were on time and were very careful with everything. The van driver was also very courteous and it wasn't his fault. It was a misunderstanding and I would still use them again.

The AVL rep who assisted us did a fine job. For pick up, the crew was very slow but they were on time. However, I was a little surprised when the flat screen TVs weren't covered and it was pouring the day we moved. Other than that, I was satisfied with my experience with American Van Lines.

I was relocating to another city, so I looked up moving companies online and went with American Van Lines. I had a good experience with them and the moving consultant did a good job in helping me plan the details of my move. My moving coordinator called a few times to make sure everything was going smoothly and everything was done correctly.

I'm satisfied with American Van Lines. I spoke with the moving coordinator quite a bit and she was very friendly and helpful. She was nice and adjusted the price a little bit for the late delivery. I contacted them a month ahead and gave them the days I wanted but they weren't giving me specific times till the very last week. They were delayed on the delivery for a big eight days and blamed it on the weather and other things. Always when I had question like why it was taking so long, they said they don't know which trucker is going and which route they're going until the last minute. I don't know how accurate they are but they had an answer for everything.

My experience with AVL was excellent. I made the first contact in Texas. I was living in Laredo, and I knew about the company and I contacted them. Then I moved here to Florida. The guy from American Van Lines was very good, friendly, and helpful. Same with the people that were moving the furniture. They were very careful and fast. They were very well-educated and accepted my comments and recommendations. I had agreed that they were going to arrive at a certain time, and they did and were faster than I thought. They did everything and I was able to see the move done in a couple of hours. Everything was so good and if I have some move to do in the near future, I will not hesitate to call them back.

When I found on the Internet that American Van Lines had really high ratings and was more flexible, I went with them for my move, which was all the way from Florida to New York. I had a great experience. They had to make two stops: first to my house to put stuff in my garage, then they went to my mom's and dropped off the furniture, brought it inside and arranged it. Their reps were very helpful calling before, during, and after the process. Their crew was friendly and they came really early like they said they would. The movers were very careful with our stuff. A couple of boxes were ripped but I assume everything is in good condition and not broken. They told me I had nine months to contact them if there was something broken. But the furniture was fine and nothing was nicked or bumped. It was a very excellent, all-around service. They were very courteous, gentlemanly, considerate, and accurate.

My experience with American Van Lines was good. I’ve seen their trucks around town and when I was in search of a moving company, I went on Google and got some estimates. They were professional and I enjoyed talking to their representative who came out and gave me the initial estimate. Their crew was good, too. We actually had to make a second trip, which was unexpected and I was happy that that was able to get done. But it was a really rough move because there were so many items. It was 8 o’clock on a Friday night and I was happy that the representatives were as helpful as they were.

I was moving from North Carolina to Arizona. The consultant from American Van Lines, the physical interaction with their movers and getting it all together initially were all great. The crew did everything they needed to do. They wrapped stuff up and helped me. The problem I had was once they got my stuff, there was a lack of communication between the move from North Carolina to Arizona. The actual move from North Carolina to Arizona was a mess because of the lack of communication about giving the timeframe, the move, and getting back with me.

I moved across the state and the consultant from American Van Lines did a very good job. The moving coordination went very smoothly, too. The moving crew was also very good especially since one of their guys that was supposed to unload us the next day never showed up for work. They were shorthanded because there were only two of them when it was supposed to be three but they did an excellent job and adapted to the situation very well. I had a good experience with American Van Lines and I'm very satisfied. They were very fair and true to their promise. We didn't have any damages to our furniture and they didn't jack our price once we got everything loaded like so many other companies do.

I called American Van Lines and the girl that I talked to was most helpful. The people that did the packing and moving were kind, courteous, and very professional. They packed up my whole house including all my dishes and all my China, and everything got to my new house in perfect shape. None was damaged. The move was just so smooth and they did such a fantastic job. My experience with American Van Lines was absolutely the best. It was amazing.

I called American Van Lines' moving coordinator and he scheduled an appointment. He then came to my apartment, took a look at my stuff and said I would need two hours to move them, and it went smoothly. But, I had an impression that the travel time comes under the two hours, then they said that there was one hour travel time even though I moved within 5 miles, and it took them less than five minutes travel time. When the crew gave me the bill, I still paid the extra one hour just for transportation and I wasn't happy with the pricing. But, the crew who did the move were awesome and polite. I had a few extra things, which I didn't mention when they came home for the estimate and still, the crew and the consultant who gave me the estimate have been so friendly and reachable.

The staff was prompt and ready to go! They were very friendly and overall very efficient.

This has been a quick move for my husband and I. Our house sold the 1st day on the market, and new owners needed to be in it within a month! The short notice was not a problem when I called American Van Lines, and that took so much stress off of us. We chose them from their ratings here, and we have not been disappointed. From the initial call to our personal coordinator to the very professional and courteous movers that came to our home, this has been as good as a move from state to state can get.

This was my first experience with a professional moving company as opposed to DIY and I was overall pleased with the experience. The two guys who showed up to pack and load along with the two guys who came to unload were all very courteous and professional. One the guys packing my stuff was better than the other and seemed to show more care for my possessions but everything came through intact. The only real problem I had with this move was that I was told a specific day for pickup and they did not show up that day. Because it was a Sunday there was no way to get a hold of anyone and clarify so I sat around all day for no reason. On the drop off end there was much more communication about timing which was appreciated.

I had a good experience with American Van Lines. My moving coordinator was a pretty nice guy and he was thorough with his job. He came in on time and the moving crew got right to work and did everything in a professional way. They took care of everything. They walked me through the steps of each thing such as wrapping certain items, etc and explained to me why they were doing those things. They cleaned-up after everything, too.

Very Professional. Courteous and friendly. We were very happy with the whole moving experience.

The movers were quick, efficient, and courteous. I had a lot of glass tables and they took every precaution to protect the glass from breaking. I had a great moving crew.

1I was very pleased with the services Rafael ** and his two assistants provided me for this purpose. All three of them worked very efficiently, and they were very polite and respectful. I give all three of them a 5 star.

The service provided was exceptional, the entire team was very communicative throughout the process. The packing service and delivery service was very detailed and all my furniture were delivered in perfect state. Overall driver was phenomenal when he delivered taking the time to unpack and was very careful when bring in items into the home.

The move from Colorado to Washington went as well as we had hoped. Bilden and Shaq were great to work with, very personable and helpful. My only critique would be that having separate packers come before the drivers would allow for the extra care in handling some of the more delicate items as time is an issue, but all told they did a fine job. American Van Lines was a good company to work with, got us the schedule we needed, and kept us informed the whole way.

Dennis our mover was exact on time. Only took him and the crew 1 1/2 hour to complete the boxes to the truck. Same time was allocated for shipment from the truck to the condo. Only snag was it was supposed to be delivered Friday not Saturday as property will not allow a Saturday delivery. Rescheduled for Monday March 14. In general Dennis did a great job. No damages was recorded. Also the cost was a little bit high. But we have no choice. Thanks for your coordination with the relocation.

Mike, Glen and Ty were three great guys. Moved everything with the greatest of care. Would definitely use them again.

Moving interstate is exciting and stressful. The pickup team and the delivery team were excellent. Pat's team worked quickly and efficiently. I have no complaints. The company did a great job.

The moving coordinator was great and very helpful. The move covered around 25 miles and the guys worked very fast. They followed my instruction and one them was really nice. Overall, they were good.

We needed to find a van to move my daughter from Texas to Massachusetts. We needed a national one, not a local one, and ended up with American Van Lines. The whole process was very easy. Everybody that we had any contact with explained what we needed to do, when we needed to do it and were very open to anything that we had a question about. They answered all our questions completely.

I went online to look at the best ratings and found American Van Lines. The person who helped me plan the move did very well. She kept in contact with me and worked with me through it. The only thing that I didn't like was at one point she gave me an estimate based on a minimum of 3000 pounds and there's no way to know how many pounds the move is going to be because you're not weighing things.

Overall this was a great moving experience. Patrick the driver was very pleasant and accommodating. His 2 helpers at the loading end were friendly and hardworking. My only real issue was that the delivery window was so big.

I had 3 men help move my belongings from a storage unit to a third floor apartment. They were quick, efficient, and very kind. They were careful with my belongings and respectful. I felt my move was fairly priced and would use them again!

They worked with me to resolve the last three items, which constituted my major issue. The price of full insurance was $600, which I found steep, especially considering $600 in damages were done. Not sure how I could have approached this process better but the bottom line is that they made it right and accepted my damages claim.

Very impressed and appreciative with phone contacts and follow-ups.

It's our second time to use American Van Lines and we were very pleased to haul with them. Their moving coordinator was very nice and the moving crew was a lot of fun and were very fast. They did everything and it didn’t cost me nearly as much as they estimated it would and every time, it really went smoothly and they put everything where we need it. It was just fantastic. If we move again, we’ll call them again.

Movers were extremely courteous and friendly. They took extreme caution on protecting furniture, mirrors and glass. They were on time both days. The moving experience and service was exceptional. Thank you.

American Van Lines was good and did a lot of follow-ups. And when I didn't have a place yet where I was moving, they said they had monthly storage and that they could hold it for a month. So that was really helpful because I just left it there instead of shipping everything to my dad's house while I found a place. And then, when I finally did get a place a month later, I had it moved. It saved me from doing two moves so that was good that they mentioned that.

The people at American Van Lines are very good and I had a great experience with them. They've got the top recommendation, and their driver and other people were top-rated so I have no reservations at all and would recommend them to anybody.

We have moved 11 times in the last 40 years. Therefore we have had a lot of experience with many moving companies. Starting with the scheduling and right through the delivery the move was outstanding. Everything was packed well and arrived in excellent condition. Communication from the company was perfect. I would highly recommend this company.

Arrived on time... Loaded things quickly and safely... actually saved us loading time by their efficiency. Highly recommend this mover.

From start to finish excellent job. Got us moved in timely fashion. Driver was amazing deserves a raise. Thank you soo much.

Our move from Florida to Louisiana was affordable and very efficient. The entire process from estimate to delivery was 9 days. The crew, especially Rigo and his assistant, were extremely hard workers. Peter **, the estimator, took our budget into account and gave us an estimate we could afford. His advice on packing and how to save money was invaluable. We would highly recommend American Van Lines to any customer and would use them again.

We had a great experience. The movers were professional, courteous and thorough. Moving is always a chaotic experience, however using American Van Lines helped simplify the process. Thank you Mike and Mark for making our move as stress free as possible.

We were relocating an aunt and part of her furniture was going to different places. We picked American Van Lines out of a hat and had no problems with them. They were very attentive to the entire process. The follow-up was good and so was everything. When I was expecting them to email me something, they did it. I didn’t have to pursue them. What they quoted me was exactly what I got charged. I’ve done things with moving companies before where I was expecting a 30 percent tick up. There was nothing like that. They did tell us, though, that it would be a three-man crew, but it was a two-man crew instead. However, that wasn’t an issue. The two fellas that came were very good. It was a fine experience and I would recommend American Van Lines.

I have had a wonderful experience with MBM moving. They were very professional and provided me regular updates on my move. I would definitely recommend MBM to my friends.

Had an overall great experience with this move. The driver and his crew showed up on time, and delivered all our stuff on time. The packing was meticulous and thorough, and apart from some minor bumps and scratches nothing broke. We really have no real complaints with this move. Would not hesitate at all to use them next time or to recommend to a friend.

I called a couple of different moving companies and based on the estimate we got over the phone, I chose American Van Lines. Kimberly, who handled the moving details with us, was terrific. Also, their crew was wonderful. The two gentleman did the pick-up on a Monday and dropped off on a Wednesday. They were very careful and nothing was broken or damaged. They made a very stressful time much better for us. It was excellent and we were very pleased with American Van Lines.

My daughter, Angie, found American Van Lines for me because I was relocating. They've been very pleasant, friendly and efficient. Whenever I told them where to go and where to put things, they went. They were very cooperative and did everything neatly. I would recommend them to a friend.

American Van Lines sent a new driver to my mother's house. He was really great. They did what they had to ensuring her furniture would be picked up and delivered timely after the debacle. the driver and his helpers that showed up on Wednesday, March 9, 2016 were very nice and did an excellent job. My mother was so happy, as was I. they delivered a couple days later and were just as friendly on this end. Everything was wrapped nicely so that it was protected.

American Van Lines provided efficient and friendly service throughout the whole process. Rafael (the main driver) was amazing. Gustavo was kind and respectful. We moved from South Florida to Tallahassee without any problems or broken items. Thank you AVL: If we move again, we will use you again!!

My experience with American Van Lines was good, and I’d use them again. It wasn’t without problems but they resolved it all. The movers were a day late. They were up in Asheville, North Carolina, and the rain was pouring, so they were having a hard time loading up there. They weren’t able to get me on the day, but those guys showed up the next morning and loaded it all by 8:30. I had to give up the keys at 9:30. The only thing is they need to be really honest and upfront. It was out of their control, but I would have appreciated it if they said they can’t make it on time. But it still worked out alright. The driver was excellent and a nice guy. He had helpers who were good and nothing got damaged, so I’m still happy.

The only downside to our experience was the movers didn't show up on the morning they were scheduled due to the moving van having to go in the shop for repairs and no one from American Van Lines let us know. After I contacted them and was given the following morning as our pick up day everything went smoothly. The movers showed up on time and worked tirelessly to get everything packed and loaded. They delivered our belongings the next day and placed everything where we wanted. Workers were very efficient and courteous and did a great job all around. I would definitely use this company again.

We were very happy with our move. I would give it 4.5/5 only because the delivery date was pushed back a day, which is completely understandable, but you do get your heart on having your stuff on a certain day. Overall, we now have more faith in moving companies because of American. We plan on using American for our next move.

We bought a house instead of renting an apartment and we've been planning this move for quite some time now and searched for a company to assist us. We then went with American Van Lines. The moving coordinator sent someone else to check out storage places to make sure that we were paying the correct amount for the service. Their moving crew was very friendly and the got the job done.

American Van Lines were timely, friendly, and professional and the move with them was very good.

Our experience was top-notch. Wonderful customer service and a very experienced and professional moving coordinator (Johnny). Felt very secure with his expertise handling all of our belongings.

The whole process was very organized and efficient. Very quick and wonderful workers.

I sold my house and I moved in with my son and daughter-in-law so I called American Van Lines. I was really impressed with the representative. He was very thorough, he told me about the price, what time the movers would arrive, and what they would do. There were three people during the move, and my interactions with them were hilarious. They were sociable, very thorough, and they helped me in every way that I ask. So if I ever move again, I like those three. I was very grateful for them for the good experience. I will absolutely choose AVL again.

The movers were right on time, friendly, and careful with our boxes and furniture. I had them pack a 9 foot tall antique hall mirror and they did a great job. Price was so reasonable, too! Super glad I had them to do all the lifting and carrying.

American Van Lines holds up to the reviews on the internet. They are courteous and professional, following up regularly on the order and the pick and the drop dates are pretty accurate. I would definitely recommend them to a friend or a colleague looking for a move.

Alan, the moving coordinator from American Van Lines, was great and quick. He knew what was needed to be racked and he explained to me what would happen. He was terrific. Their crew was also a great bunch of guys. They took good care of my furniture - the way they wrap things and took things apart down to the candle stand. It was amazing how much they did. This is the first move I've ever had and not one thing was damaged. I've recommended them to other people.

Customer service contacted me immediately to resolve this issue. Very good customer service throughout the entire move.

Everything worked out well with American Van Lines. The three guys that came to pick up our stuff and deliver were friendly and nice. They did a good job and I would recommend American Van Lines to a friend.

The AVL rep, Peter, was very good. He helped get everything coordinated right away because we were having problems with the office. I called up, tell them to cancel or change the dates, and they didn't seem to do that. Then they called me the next day telling me, "Okay, our guys are gonna be there." I called Peter to get this resolved. And, the move went very, very smooth. Their crew didn't dillydally. They didn't try to sell me or give me a bunch of stuff. They were right to the point, did their jobs like they were supposed to, and then they were out of there. They did a very good job. They were very delightful, quick, efficient and helpful. I am happy with them and I would recommend them again to someone.

It was raining hard and they carried the flat screen TVs out - no cover at all on them.

The company has called me and offered compensation for my frustrations. The guy on the phone was very nice and worked with me. They are processing my compensation now.

American Van Lines had a good price and I found them quite easy to work with. The rep, who came to do a survey, was quite knowledgeable and helpful, and their moving crew were a good bunch as well. They were there packing up during the move and did a good job.

From top to bottom American Van Lines is a class act. They made our pick up window and delivered in two days (Ft. Lauderdale, FL to Waverly OH). We couldn't have ask for any better treatment. Everyone was so helpful. We would highly recommend American to anyone.

Our estimator was a life savior on moving day. Don't think it would have been possible without him.

Everyone involved with the move; the initial contact, the representative assigned, the packers and the delivery people were all very kind, efficient and professional. The only problem that I experienced is that the delivery went one week beyond the window. The cost was a good value. Nothing was missing or broken.

Great movers. Fantastic experience! Recommend moving company!

Very pleased with the moving crew professional, timely and courteous. Would of liked to see better coordination between the movers and headquarters. All in all very pleased with the move. The price was reasonable and the speed of delivery surprised me.

We have used all the major movers and paid more and paid less, but AVL provided the best move experience we have ever had. We moved from San Clemente, CA to Fort Worth, TX. The initial packing was flawless; perfect packing of furniture and loading to on-time and effortless unload. There was no damage to property or either home. Both crews were great; they were respectful, courteous and polite; nothing was ever a big deal for them. We highly recommend providing them with food and drink throughout the day. The driver and move lead, Francisco was spectacular. He handled the move with ease and professionalism. On both ends they cleaned up the packing/un-packing mess. We are in no rush to move anytime soon (it's a lot of work), but when we do we will call AVL again. Thank you for making this such a pleasant experience.

The moving went fine and the workers were very nice and professional.

I cannot say enough about this moving company. I was very apprehensive about picking a moving company based on my previous experiences. Brian came for an estimate and re-quoted me several times because my options changed. My place was 4 months late and he kept calling me making sure I was ok and when the time came, the movers was there on time and moved me in no time. Barbara, "my personal contact" kept calling me during the move. I have never received such great service. Would recommend the company highly.

Your sales associate, to supervisor, to the movers, all were so helpful and considerate to the end. Thank you for making our move effortless.

I have never used a moving company and was nervous about the experience. All expectations were exceeded from beginning to end. Thanks to the customer service that kept in touch after my initial outreach, Peter ** who put me at ease; and the moving guys that were efficient and very nice.

Very good job! Hard workers!

We used MBM for our move. They arrived as expected, start packing, explained to us what is going to happen. They divided the team of four where they focused on different rooms in the house. The crew was professional and friendly. The only problem that we ran into is one of the trucks didn't start. The battery died and that delayed us for about an hour but they handled it in a professional way that looked seamless.

The movers were very friendly and polite. They moved all my stuff where I wanted it and put my China cabinet & dining room table together for me.

They were professional, prompt, and very efficient.

I had a piano moved. It is a family heirloom and over 60 years old. It was moved over 150 miles and the movers took excellent care to see it had no damages. They were very professional and considerate of my possession. They called me before they left to pick up the piano in South Carolina. The pick-up and delivery took them less than 6 hours. Thank you and your company for valuing such a possession for me!

Although the time frame for receiving my things was a little longer than I expected, the overall experience was a good one. American Van Lines and their subcontractor (yes, they used one for my move) did an excellent job of packing my things and moving them some 1400 miles without any damage. Their movers were also very friendly and professional.

The movers arrived when expected and quickly began to pack up and load the items that were to be moved. At the destination they made quick work of unloading and the whole process was very efficient. A great job.

Moved to West Texas due to my position phased out with BKC. Met with 5 reps from moving companies and all were comparable in dollar amount. Went with American due to best rating online. Was skeptical but went with them. The driver Rhett was at my apartment 2/8 at 11am and said he would be there on 2/10, Wednesday. Still skeptical but Rhett and James were there at 5:39 and had everything in by 6:30pm where I wanted it. The 2 young men were professional and have sent pics to friends to use them.

Our family was very pleased with American Van Lines and MBM moving systems. The quote process for our move was lengthy, just because there was a lot to cover for accuracy, but easy. The gentlemen I spoke with really seemed to know his role and answered all my questions. No prob. On moving day the three gentlemen that MBM assigned the workout to showed up early within their arrival window, were careful with our belongings and yet were very efficient. It was nice to get the job done a bit sooner than the time estimated as well. Cool guys that had a great sense of humor and made the job seem easier than it really was. Hopefully we won't be moving again for a looooong time, but I will call American again if the time comes.

I was able to work with management and get my issues resolved quickly at the start of the next business day. He went above and beyond to examine all of my issues and make sure each one was dealt with accordingly. He assured me that each would problem would be reviewed internally as well to figure out where the miscommunication and breakdowns in the process occurred.

This was a very pleasant company to deal with. I like that the cost was very affordable, compared to other companies I received quotes from. The movers made sure they did not damage anything. Very careful and swift at the same time. Also, sales team awesome! They want to make sure they get your business!

My experience with American Van Lines was excellent, professional and rewarding. The young men were exceptionally professional. It was a pleasure from the pickup of the job to the delivery point. All was delivered on time and in good condition. I will definitely recommend American Van Lines to friends & family. Thank you.

The service provided by Aldo and the team was exceptional. They made the experience very easy and were very careful with the furniture and walls. What a great moving team!

I was extremely pleased with my American Van Lines experience. Jennifer, who was my primary point of contact, was very gracious when she walked me through my items list twice, and was upfront with me about the different pricing options. I was also very happy with our driver, whose motto seemed to be 'Not a problem' no matter what I asked about. All in all the whole team was very friendly and helpful and I'm glad I chose American Van Lines for our cross country move.

I was very impressed with the men who came to move us. They were efficient and treated my things as if it was their belongings. Only two concerns: 1. Customer service was supposed to call me 24 hours ahead of the move to confirm start time. They did not call. I had to call them and was told I wasn't on the list. 2. The men were to call me when on their way to my home. They never did.

With a move to another state we needed a moving company to move the large heavy items. MBM movers was given a call from a long list of movers to go from North Carolina to Tennessee. The pricing was extremely reasonable and communications was excellent. The two man team packing and moving our items were very professional and took good care with the move. I will recommend MBM Movers and will call on them again for my next move.

Guys were great.

Vince and his helper cared for my possessions and I didn't watch over him to see if things were being done right. They were very efficient didn't waste time. He arrived on time at the designation, unpacked and on his way. A very kind man.

I wanted to move to another place to be closer to my work. I requested some quotes online and American Van Lines sent me one. Their moving coordinator was good, explained everything by phone and they accommodated my schedule. It was a very good experience. The crew took the time that they promised at the beginning and they have very good attitude. However they should be more prepared to move some type of things like paintings, for example. They need to have better packing and boxes for delicate items.

Leslie was a big help from the beginning to the end of this relocation move. This was not an easy situation and she assisted and kept our office informed.

We had some satellite offices that were downsizing and American Van Lines handled moving the furniture to different locations for us. I didn't have any issues with my interactions with the coordinators Leslie and Danny. We also worked well together with the crew and we had good lines of communication.

Bernie, the person who assisted me with my purchase, told me from the beginning before he sold me, “I can’t guarantee you your stuff will arrive on that exact date. I have to have a little lead time.” He had some kind of accuracy rate online and it is 99 percent no issues. And he couldn’t so he was like, “I’ll give you a two-day window when your stuff arrives.” He ended up changing the dates five times for me because we were going to storage and then we weren’t and then we were. It was literally back and forth. And then we got the exact date we wanted and we didn’t have the whole truck. It was split.

We Care Transport of Phoenix. They were efficient, friendly and provided us a needed comfort zone. Victor was helpful in tracking and assuring this result.

Everybody from American Van Lines was excellent, very helpful and answered all my questions. The crew was also very polite, respectful and thoughtful. I have nothing but good things to say about all of them.

American Van Lines has resolved the matter 100% to my satisfaction.

Pick up, packaging and delivery was efficient, careful, professional. The same with delivery. Communication about progress and timing for the delivery was inadequate. This had been clearly stated from the beginning as I started working right away upon arrival to Chicago. Also delivery happened 4 days after the original indicated time.

We've always had a great experience with American Van Lines. Moving with them was easy and simple always.

We were relocating, but it wasn't job-related then we did some research on the internet on moving companies and American Van Lines seemed to have the best reviews. The woman whom we spoke with when we first called to set up our move was very good. We did the itemizing ourselves and it went very well. The moving coordinator was on top of things and kept us advised on when they'll be showing up, and they showed up exactly when they said they would. The movers were awesome, very friendly and professional, and did a very good job. I'd use American Van Lines again in a heartbeat.

Best experience moving I've ever had. Accurate price quote by phone, great sales rep (Awan), great team of movers (Eddie, Mookie, and Chris), attentive follow up (Victor). As dreadful as moving days are, the collective effort of the entire team made it easy and a pleasure.

The salesperson, Johnny **, and the shipping coordinator, Kimberly **, were very friendly and professional throughout the process. My initial contact was with Johnny, but all subsequent contacts were with Kimberly and she was very helpful. The things were picked up on Dec 22 and I was given a 3 week time period for delivery. At first, I was a bit worried as I didn't get an exact delivery date until the end of the 3 week period. Then, I was given a delivery date and name of the driver. The items were delivered a week later than the original date, but MBM Moving Services gave me a decent discount on the price to compensate for the inconvenience. All the items arrived in good condition and the driver and his helper were very friendly and courteous. Throughout this process, Kim kept in touch with me and she has been a pleasure to work with.

Everything from my move went very smoothly. All of my furniture was taken care of and arrived with no damages. The delivery ended up being on one of the first possible days of the delivery window, which was very nice so we were not without our bed, couches, etc for very long. The price was maybe a bit higher than some other quotes I received, but the level of service seems worth it.

Great job. Brian was a pleasure to work with. I would deff recommend this company to everyone I know. Thank you.

My move went as smooth as it possibly could have. They gave me a time frame for pick up and delivery from the first call and easily made it. Movers were nice and sociable, and management maintained constant contact with me. I will use again.

We retired and moved south. We used American Van Lines, and there were no problems in setting up our move. It was pretty seamless. The moving crew was wonderful, very friendly, courteous, and very careful with our belongings. The only issue we had was that initially we were told that there would be a two to three day spread from the time that the movers left our house until they arrived at our new house in North Carolina, which is about a 13 hour drive, and that we were going to have a little swing time to overnight somewhere, and do half of our trip. But that did not happen.

My experience with American Van Lines went well. There’s still a bit of confusion over boxes, but it wasn’t a big issue.

The 2 men were very nice and did a great job.

Great moving company. They packed up all my stuff really fast without damage. The people that were packing everything were very polite and knew what they were doing. The moving coordinator informed me whenever the truck was getting close or if something happened and made sure that my day was okay with me. I moved from Minnesota to FL and it was a great price for what they did. I didn't have a lot of stuff, but they weighed a lot like weight lifting equipment and tools. It was like two tons of stuff and I live alone. If you're thinking about getting a moving company get this one especially if you live in the Midwest.

Gloria, the moving coordinator, was amazing! We were going from California to Boston and I was very concerned about price and logistics. I contacted many companies for quotes and she was the fastest to get back to me and was also very thorough. On the day of the move, the moving crew was very nice and pleasant. There were only two of them so it took a long time for loading. We were moving from our home to a storage unit and then they were going to load it from our home and then had some load from the storage unit. We had two places where they were picking up and it felt like an all day thing, but they were being thorough.

I relocated out of state and so I went online and found American Van Lines. The moving coordinator was very professional and the moving consultant as well as the moving crew, were all great. It was all very positive and I would use them again.

I found American Van Lines online and I was really happy with the service. I’m going through a divorce and my move was out of state. Everything was great and easy from the moving coordinator to the crew that had a good sense of humor. I really enjoyed them. They were really helpful and were very respectful of all my furniture and there were no problems with moving.

I moved from IL to AZ and I could not be more pleased with AVL. From beginning to end they were up front on everything and fulfilled every expectation I had. They were the lowest price and very flexible with my pick up date. Thank you AVL.

The supervisor of the guy we spoke to at American Van Lines gave us a pretty good price. We did compare American Van Lines to United and Allied, and decided to go with American because they had a good and reasonable price. And overall, I was very satisfied with the people that came and loaded my stuff up north and the guys that unloaded it down here in Florida. Nothing was destroyed and missing. I would definitely recommend American Van Lines.

I have made several long distance moves. Now that I'm retired I decided to move from Florida to Nevada. I contacted American Van Lines in Florida for a quote. My very first contact with this company was so impressive they were professional and handled every aspect of my move with accuracy. The most impressive thing was their high level of contact with me every step of the way. They showed up on time and my final bill was actually less than was originally proposed, that speaks so highly of their level of integrity and the way they do business. My furniture was delivered in perfect condition and no broken items. If I ever move again I will be calling AVL.

Excellent move experience. The two men that moved me were very friendly and did an excellent job. They were very careful and everything arrived without any damage. I would definitely use them again.

I had the move done over the holidays and it was a little difficult getting them to give me a time commitment on when they'd deliver the stuff and I couldn't get ahold of anybody. American Van Lines got the delivery done on New Year's Day and they did a pretty good job, although the guys got delayed. My dad's moved to an assisted living facility and they're talking about coming in 10 'clock at night and I said, “That's not gonna work.” Then they're talking about going to Houston or San Antonio or some place and I said, “Look, I need you to get and unload this stuff. I suggest you all get a room for the night and I'll meet you first thing in the morning. We'll get it done.” So they checked with somebody and that's what ended up happening. I'm satisfied with my experience but it's been iffy and irritating.

I did an internet search for moving companies and picked three of them. I got three quotes and American Van Lines had the best price. But it was very difficult to get the moving coordinator, Marcus, to return my call. When I initially called I got an intake person who was very nice and after being frustrated not having him return my calls, I contacted the initial person and he got ahold of the man and asked him to return my calls.

The American Van Lines coordinator who assisted me for my move was excellent and I was happy with everything. The only problem that I had was that they moved everything except my dryer, my washer, a hutch and a dresser. I had to wait another two weeks for the washer and dryer. I think they should've chosen a better what to leave behind because obviously when I move in, I need a washer and dryer to wash clothes. Also, I had a mirror and they screwed the bolts in too far and it came through the wood on the front, so I had to putty it. Other than that, I had nothing damaged. American Van Lines have the best people. They were very cordial, helpful, and they went above and beyond the call of duty in North Carolina. My experience was great and I would tell everybody, even cost-prohibited, to go with American Van Lines.

A big thank you to Angie, Victor, the packers, the drivers who made my parents' move easy and stress-less. Ours was a partial move from to New York to Colorado. It couldn't have gone better. Everything was fast, friendly and efficient. Thank you all. We will definitely call American again!

My complaint has been resolved.

The guys arrived early for the job and were very efficient. Moved all the big stuff and I was pleased with the quality and professionalism on the job.

I needed to move because of some job purposes so I went online and found American Van Lines. I sent an email out and then the moving coordinator, John, responded through email. The crew and their productivity were pretty good. I'm happy with my experience.

Everyone at AVL was wonderful - the moving consultant and the movers - from start to finish. They did packing for us and it was really a good experience. I would recommend them.

American Van Lines was very professional. In past moves, movers have arrived and moved as quickly as possible to get you boxed, packed, and moved. American took their time and ensured nothing was damaged. The cost of this move was also the least expensive and very affordable.

Eddie, Phil and Milton were outstanding! They called to confirm their appointment and then called when they were on their way. They were considerate, diligent and courteous. I would recommend this company again.

For the most part, my experience with American Van Lines was okay. I didn't think the lady that I was supposed to work with was very good. We had to change the date. I called four times and every time, I always got a voice mail and sometimes I never got a callback or it'd be the next day. So I finally quit working with her and went with the guys that I originally worked with. The crew did well with the move.

No one from American Van Lines helped me plan the details of my move and I didn’t think highly of the people that I spoke to on the phone, but their crew was wonderful. Their productivity was very good, everything about the crew was great.

I would definitely recommend American Van Lines, but I will tell people to pay attention to make sure that certain things don't happen. The moving coordinator was very polite, congenial and helpful. He did the estimate over the phone by my request, moving room by room and me listing every single piece of furniture that was in the rooms so he could come up with an estimate. I appreciated all his help as he went out of his way to answer my questions to assist me. He asked me if I had time for someone to come out and do a walk-through estimate because we were moving a couple of days later and it’s surrounding the holiday. My husband and I both worked overtime because of the holiday and it was a very stressful situation.

I wanted to leave Florida because it was too hot and American Van Lines came up when I googled moving companies with the best customer experience. The consultant was good in helping me plan my move and the head of the moving crew was outstanding. The whole crew was helpful, friendly, efficient, and great in getting everything done. AVL gave me excellent service.

In general, I was very happy and satisfied with the service provided by American Van Lines. Their people were very kind, but unfortunately, I cannot use one of my beds because the people who did the movement bent my mattress so now it’s ruined. If they take care more of the furniture and that kind of things, it will be perfect. Other than that, their service was very punctual. I will totally recommend the company.

After speaking with a representative of American Van Lines, the company agreed to compensate me for any inconvenience. I'm satisfied that they were willing to reach out to me and rectify the situation.

Our first move with American Van Lines was back in 2002. The first contact that I had, shut it up. We had our second move with them when we had household goods transferred to a second home that we had purchased. This second contact was an airhead. The first time he called me, he was talking about somebody else, and did not even do any confirmation first. I told him, “That was not me. We’re not coming next week.” Later on, I told this same person, who has been my contact, that there was some damage. And he said, “Okay, I’ll send that form. You have 90 days to complete it.” And I’ve yet to see the form.

I looked online for a moving company to move all my husband's stuff away after getting a divorce and saw American Van Lines. They called me right away, went through my request for a cost estimate and gave me a price. I compared it with other places and they had the lowest price so I went with them. The coordinator answered every question and explained everything. She also kept calling to make sure everything was going okay. It was great. Victor from the moving crew was awesome and fun. I couldn't believe how quick they were in loading my stuff. They numbered everything and they asked me to record it which made moving a lot quicker.

I used American Van Lines once before when I moved because I needed more space. My interactions with my moving coordinator and the crew were good. The productivity of the crew was okay as well, I had no complaints.

I had a good experience with American Van Lines. Their moving coordinator was very good. He explained to me the government site that I could go on and compare. I was very happy with them. I will recommend them to a friend.

The moving coordinator from American Van Lines asked me what I had to move, then she gave me an estimate and a window for pick-up and delivery. The estimate was a little low but that's probably because I had more stuff than most people who live in the size of the apartment that I had. The guy on the truck who called the shots was outstanding; he hired local people on both ends. Up in New Jersey, he hired some good professionals, and down here, he had to get some people off of Craigslist who weren't movers, but they didn't ruin anything. Everything got packed up, moved, and unpacked without anything getting broken or lost. These guys were great.

The packers and movers were very personable and efficient. They packed our furniture on 12/30 and it arrived on 1/12. Rhett, the driver who delivered our furniture had some vehicle issues on Sunday, 1/10, when our furniture was expected but he called and made us aware of it. He explained his situation and gave us another estimated delivery date. Rhett was very friendly and helpful with getting our furniture in place and assembled.