American Van Lines Reviews

I am very pleased with my experience. All items shipped were not damaged. The customer service is over the top. Once I was assigned my own customer service rep she was the only person I had to talk to. Victoria ** was super! My driver Ricky ** is an asset to your company! Thank you to all who were involved in my shipment. Your service and integrity are the reason I would only choose American again.

From the time I contacted them to the very end, they were there to assist and help me with any questions I had. It was my first big cross country move... and I was nervous to say the least. The van arrived the very next day at my new home. This company has the hardest workers I have ever seen. They were respectful and good work ethic. I would have them again if I ever moved. You will not be disappointed.

An overall positive experience considering the stressful nature of moving from one state to another. Our driver, Ricky, was very helpful and clearly had our best interests at heart. The packing guys were friendly and took reasonable care of our goods. We would definitely recommend American Van Lines to all.

The team that arrived to move me was outstanding. They were all very polite & hardworking. They made the task look easy. They were efficient & motivated. I want anyone who needs to move needs to use your amazing company & ask for Mike & his crew out of Greensboro NC.

Great customer service. Movers were careful and on time. Very good experience. Cost was estimated from accurately the start, even though we struggled with all we might take versus donating before our move. Quality assurance stayed on top of things and my "personal" moving representative was always responsive and timely.

This is our third time using American Van Lines and every time has been a breeze. Quick, affordable and all-around great guys!! I will definitely be using again in the future. If I could give them a 10 stars I would. Thanks so much again for a stress free move.

This is the third time I have used this company and it was another great experience! Movers were on time and did an excellent job! Mike and Rick are the best movers I have ever used! I used the company in 2015, 2016 and again today.

We were very disappointed with how our belongings were packed. We have damage to mirrors, picture frames, and other items. We also find that items in one room was packed in other room's markings. We are still going through boxes to find lost items. We will be filing a claim for broken items.

When they moved our belongings into the house they didn't use pads to protect the hardwoods. When they removed the dolly from under boxes in the bedrooms, they scratched the floors which will need to be repaired. We didn't realize that's how they removed the boxes. They should have lifted the boxes off the dolly instead of pulling the dolly out from under the boxes.

No damage. Kept to schedule. Don't expect to move again but I would certainly use American. Employees are professional and caring. They are sure to keep you informed and updated with any changes. Computer messages make it very easy to get the paperwork done with little effort. Nathalie was very helpful.

Excellent and professional! Great communication from the office. On time and reliable service with a courteous staff. I would recommend American Van Lines for sure. Thank you for a great and pleasant experience. I have shared my experience and will tell everyone!

The service was great and the driver Rigoberto was amazing as well as Jeff the person that kept in touch with me along the whole process. I am very happy. Thank you guys. I will recommend you. Please tell the driver that I am very happy with his work.

Mike, Tim, and Rick were very professional, personable, and efficient. Not one item was damaged and I had a lot of items. The move was completed one hour under the projected timeframe. I would definitely recommend MBM to my friends and acquaintances.

I hate moving but this move was painless. Toni was my first contact. She set everything up from the beginning. Next Aldo, along with his team took over with the physical move. Then Marcus followed up to make sure I was happy and had no problems. Thank you to my entire moving team for making this move so easy and seamless.

I had a very dynamic move with 2 drop offs. They didn't lose anything or damage my stuff. Was slightly overweight and they were fair adjusting the quote. They were cheaper than the other 5 quotes I got. Customer service was great. Kept me informed as to what was happening during the move.

We are very pleased with our experience. The truck took a little longer than expected, but everything arrived as promised. Also, we had paid extra for shuttle service from our origin location as it was in city, but Victoria helped to resolve that quickly. Desmond is an amazing driver! We cannot thank him enough for taking care of our items and getting here safely.

When we moved some furniture with American Van Lines, their crews have been hardworking and did an excellent job. They were on time and were here when they said they were coming, both moving the furniture out of our house that we sold in North Carolina and the house here. We only had one glass broken and my wife had packed that box.

From the original contact and meeting with our Estimator to the men on the moving crew, we had nothing but a positive experience. Pricing was fair and better than four competitors' bids. The estimate of the number of boxes we would need for our self-packing plan, and the estimate of the total number of hours for loading and unloading was right on the mark.

Everyone we came in contact with at American was top notch. The Moving crew was fantastic and took care of our stuff!! Our coordinator was also very helpful and followed up to make sure all questions were answered. We would highly recommend American Van Lines!

I'm very satisfied with American Van Lines and I would use them. The moving coordinator named Nat was great and very accommodating. The crew was also here on time. They wrapped my stuff really well and nothing got damaged in the transport except for maybe a couple of cheap little plastic containers.

Big move to North Carolina. I found all the persons handling this move friendly and helpful and attentive to my needs. My things were packed well, however a wall unit was missing and declared damaged. Two lamps were damaged as well. The company has apologized and promptly sent me a claim form.

Very impressed by the professionalism and care that was taken to make this move very successful and hassle free. I will definitely recommend your services to friends and family. From the first phone call to the final delivery I felt my possessions were being well cared for. Thanks to all.

For their price and customer service, I decided to go with American Van Lines. Some things needed clarity like the contracts, what they covered, and also about the cost that went up. But once I explained it to them, or we debated it a little bit, they were able to correct it. They were very accommodating even with the misunderstanding and everything was fine. I will probably have more interactions with the carrier driver, though, because there were some things that I just discovered. There were a couple of things that were damaged and lost like a pair of very expensive sunglasses that I cannot locate. I have 90 days to have that looked at. Overall, it turned out to be a good experience. Living in a world where there's always negotiations, their customer service came through and that's what I would tell anyone.

The rep that I dealt with was a great person. She assisted me very well and was very on it. American Van Lines did a good service, but they got here really late. They told me they were gonna be here at 1:00 and they arrived at about 4:00. But overall, they were great guys and everything was done.

Overall way too many calls. I received like 3-5 phone calls a day from a variety of people "serving" me. It was a huge hassle. However, the movers were prompt and efficient. Everything arrived and the move itself was smooth. The "3 day" window for pick up was also terrible and the only company I have ever experienced this with - this is the primary reason I wouldn't recommend.

We were relocating after retiring. We have never had someone move us before. We contacted a number of moving companies, but even though it was a little more expensive than the other companies, I felt that it was the right decision because they move a lot of military families. I didn't know the protocol in a move such as this, but they came in and knew exactly what to do. They were on time and got right to business. Every piece of furniture and box was tagged and accounted. When they arrived at the final location, they put the items where I needed them. They worked very hard, and I was comfortable they took care of my items as well as they could be taken care of. Very satisfied with the move.

The packers and movers were fast, careful, and polite. They took extra care in moving big items down a narrow stairway to the lower level. They took extra care to put like boxes, kitchen, master bedroom, etc. together. They were careful of the new paint job in the house. No damage.

When my husband got a job in Nashville, I looked up the best moving companies online and ended up going with American Van Lines. My coordinator was nice and my moving consultant was great. He was more than friendly. It was beyond anything that I've experienced as far as customer service goes. The crew was also great and super nice. There was an incident in our apartment complex which was not because of them, but they handled it very well. They told me about it right away and I took care of it. Everything was great with American Van Lines. The guys were awesome and everything went smoothly. If I ever have to move again, I'm definitely going to contact American Van Lines.

American Van Lines resolved my outstanding issue with some lost items.

After we sold our house, we needed a moving service when we were transferring to a temporary apartment. We went with American Van Lines and had a lot of interactions with their moving coordinator. She was on it and was great. Also, their moving crew was awesome. They were A+ and great guys. I would recommend American Van Lines.

I liked American Van Lines' customer service. Their coordinator who assisted me when I purchased their service was excellent - very clear and very concise. My experience with their moving consultant was very good as well. The crew during the move was very productive, relentless, and very organized. They were on time. They gave me a 30-minute window and they respected it. It was done 30 minutes before and though I did not pay attention to that, they deducted it from the cost. The paperwork was also swift, accurate, and very satisfying. It was a perfect crew and I would definitely recommend them.

All throughout this process, American's employees have made the moving experience significantly easier to get through. The actual van team was allowed to take charge, and from securing furniture to astonishing speed in packing/unpacking, they outperformed every mover we have used, by far (and we've had good ones).

Upon arrival to unloading the guys were awesome! Great sense of humor and also got the job done efficiently. Also, Toni was a great help with setting everything up and even when I changed my moving date. Whenever I move again I definitely will be using American Van Lines again!

I moved within the same city and on the same street. I downsized and moved from a two-bedroom to a one-bedroom. The coordinator and the crew members were fine and so was the overall experience with American Van Lines.

Everyone at American Van Lines worked hard to make our move painless and seamless. Natalie was especially helpful by answering all of my questions and keeping in close contact throughout the time. Patrick and Eulis did a wonderful job loading and unloading our possessions and arrived at our destination quickly. They were polite and helpful!

I'm very pleased with the service I have received from all of the American Van Lines personnel. Ginger of the Pompano, FL office was especially kind and knowledgeable (not to mention patient!) about the entire process and in her you have a valuable asset. She is amazing. The men who packed and moved my possessions were friendly, professional and fast. I certainly appreciate their courtesy and hard work.

We went with American Van Lines for our move and the moving coordinator, Brian, was pleasant. However, my daughter and I made the mistake of numbering only a few of the cartons and not all of them. I had a lot of professional, heavy duty cartons, wardrobes, and boxes that I had purchased at Home Depot. I must have had at least 40 cartons.

My interactions with American Van Lines' moving coordinator and consultant were fine. Also, their moving crew did a good job and no item was broken. Everything went fine and I was glad with these things.

I've used American Van Lines four times because of the cost. Every crew that I've had, even though each crew has been different, has always been good as far as they hadn't broken anything and messed up anything. Also, Jason, the moving coordinator, was awesome and excellent. Every time I call for a move, I always got him. It's been smooth but at first, the price seem kind of high and I don't know how the move is going to go. With using them before, they may have overestimated and I was prepared but I've never had to pay that price. Then they put the weight and how much they're taking.

I've used American Van Lines 4 times. The first time early 2000, they moved my whole family from New York City to Miami, Fl & they couldn't have been more professional. I have used them 4 times since then & they have come through once again during a stressful time by making my move stress free. I highly recommend using them for your move.

Excellent customer service, and appreciated having a dedicated move consultant who contacted me frequently during the process. I would have preferred having an on-site assessment prior to the move to estimate the weight and access for the van. Unanticipated lack of access cost me an additional $2,000.00 for a shuttle. For both pick-up and delivery, the movers arrived hours later than expected (late morning and early afternoon as opposed to 8 am as expected). They had problems locating the address, so I'd recommend updating GPS access for the drivers.

I was doing a lot of online research for my move and I found American Van Lines. They were one of the top rated moving companies. I figured the cost was going to be out of my price range because I was trying to do the move on a budget. I reached out to them to kind see where they're at and it ended up working out. The three movers were all cool dudes but they could have been moving faster. Both on the day of picking up and dropping off, they gave me a couple-hour window and both times they were significantly late by multiple hours but they let me know and didn't keep me in the dark.

Crew arrived on time, pad wrapped everything and handled carefully. Total move time was exactly what the original estimate was for. No damaged items which was outstanding considering they had to carry everything to a third floor apartment. Crew was personable as well as professional.

Everyone was professional and did a great job from start to finish. Everything arrived in perfect condition. Packaging was done extremely well. We were kept informed at all times. We would definitely recommend American Van Lines, and use them again when needed.

I recently moved from Florida to Georgia. First time moving on my own, not a company move. Took a chance with American Van Lines and was very happy with the experience. Professional yet friendly and informative. Driver was great and Nathalie my coordinator was very helpful and kept me updated. All the employees seemed to really care about my move and concerns with delivery dates. I highly recommend this company.

I know somebody that works for American Van Lines and everything was great about my experience with them. Their guys and price were good and everything worked out well.

My wife and I could not be more pleased with how our move was handled by the driver Mr. Ricky ** or the team he used for both the pickup/truck loading and then the delivery and unloading. All concerned were very careful when packing articles that we had not already boxed. If we ever move again we will use American.

My son had used American Van Lines so I also used them to move my pod from Doral to Miami. The crew of three was very good. They were efficient and did their work quickly. The coordinator, Marcus, was good because he kept in contact the whole time. I had a good experience and would recommend them to a friend.

The workers were polite, considerate, careful and worked hard. They were the best part. The price was higher than I would have liked. It kept going up. There's got to be a better way to estimate the whole move. Just glad for all of it to be over now.

Both pick up and drop off were done with soooo much respect for my items. The movers were exceptionally helpful. They were very assuring when they picked up he would deliver everything perfect. Lol. When I received my items they asked and placed everything to my likings.

My items were picked up and delivered within delivery estimates. The original cost estimate was increased by over $600 and I frequently had to contact my "coordinator" for information on pickup, delivery, and cost estimate. Spent a lot of time going back and forth trying to pay and get necessary information. The actual movers were fine but I wouldn't recommend the service overall.

My Move from Farmingdale NJ to Calabash NC: The movers Beldon and Lee were very professional and careful in handling the furniture and boxes. Everything arrived safely except for some minor tears in a particle board computer desktop shelving attachment area which was easily repaired. They were great at setting things back up in Calabash and placing things where I needed them to be. I am very happy with the whole experience and Victoria was great in updating me on the status of the move and arranging last minute items added to the moving list. Thanks so much!

When I retired, I've had enough of the cold in Michigan and wanted to move south. My wife contacted American Van Lines and the salesperson, Joseph, was extremely attentive and comprehensive in his presentation. He was very upfront and honest with us. The guys who moved us from Michigan were exceptional. However, we had an issue because our driveway is extremely steep. We're in the western part of North Carolina, up in the mountains. And the need for a smaller truck was communicated well in advance because it's about a quarter of a mile long and our builder told us that there's no way that they would get a straight truck up the driveway.

The Office Staff was thorough and followed through. This was a local move from Singer Island to Boca Raton. They worked hard to accommodate the date and timeframe I needed. The Movers did a great job. I would definitely recommend them and use them again. I was very pleased.

I had to get out of the high-rise condo was living in and I needed to have professional photos taken to show on multiple listing, so I wanted to get extraneous stuff out and store them in the garage of my new home. My real estate broker knew Brian from American Van Lines and was really terrific. He brought me boxes a couple of times and when American was out of the large ones, he went to Home Depot and bought them himself, then brought them to me. I had to move about 32 cartons and a few other things. The movers, Shane and one other guy, did such a great job, that's why I requested to have them for my next move scheduled for the 29th of March as I will be closing on the house in Delray. American Van Lines was 100% accommodating with everything. I really appreciated their level of service. Everybody was fantastic and it was great.

American Van Lines had the best quote and were the easiest to work with. They were prompt and listened to me. The moving crew was also wonderful. Though they broke one table, it wasn't a big deal so I didn't tell the moving company. It fell from the top when they were moving the stuff around.

I called several van lines when I was relocating, but since the lady that called me back from American Van Lines was cool, I decided to go with them. The rep who came out to our place was also great. The moving consultants were also good and for the most part, they kept in touch with me all day. Overall, it was a huge move, consisting of 4000 square feet or so, but it all went really well. The guys that did the move were great.

We had the best experience with the movers. They were on time and were all great guys (Manny and his crew)! They were hardworking, pleasant and made what could have been a very stressful situation, enjoyable. We will request them again!

Excellent information. Move from one state to another on time with each stages. Everything was done in a professional manner. Victoria was a great organizer and kept informing me about all of arrivals times for pickup and delivery. Very pleased with this move. Very thankful.

My husband and I work for the Department of Defense so we have moved a lot in this country, and this was one of the easiest, smoothest move we've ever made. My moving coordinator, Victoria, was absolutely excellent. She kept us abreast of what was going on at all times, when to expect another call, and when the moving van would be there. Victor and his crew were absolutely outstanding. They did a super job in picking us up and delivering. We couldn't have asked for a better experience. I would use American Van Lines again and would tell anybody else looking to move.

Everything about my move c/o American Van Lines worked well and smooth. It was wonderful! Everything was coordinated and on time.

American Van Lines was recommended to me by a co-worker and then a realtor. I was moving from a three, two and half single family to a two, two and a half town hall, both two storeys, and they were done with both houses in 4 1/2 hrs. They were on time and very efficient. They took extra precautions in lining the new residence. Overall, the experience was excellent.

I was shopping online looking for movers and American Van Lines was the first one to call me back. They had a lady who talked to me about the process. I let them move the big stuff like all the beds, TVs, and heavy furniture, and everything's done within about seven hours. The moving crew was perfect. I'll recommend them.

American Van Lines was very nice and very professional and we enjoyed our experience with them. The moving coordinator was very pleasant. We had signed up to have our furniture moved at a particular time and the first sale fell through, so we had to call back and cancel having our furniture and items cleared out of our house at that time. But they were very understanding and everything went very well. In particular, Kathy was very instrumental in helping us. She was very good. I told them that they would be hearing from us again, as we'll be doing another move soon. I would definitely recommend them.

American Van Lines seemed to be the most professional at the best price so I hired them. They did a good job and my moving coordinator was polite and ready to answer any questions I had. I'd recommend them.

I had a perfect experience with American Van Lines when I used them for a move from Raleigh to Charlotte. The guys were awesome. I had no issues and had a great time. They did everything well and quickly, and the crew was great. They beat us to the apartment which was about three hours.

Mr ** and Lee were great. Nice guys and very fast. They were also very helpful and professional. Moving to NC, New York Loading was done in two days not one because truck was too small. Played phone tag with person to update box count. Happy with final results.

I went online and talked to American Van Lines for a move. Immediately, they sent me the stuff over that I needed for moving. I was moving myself and I told them what I wanted. My moving coordinator was outstanding. I talked to her, she arranged everything and there was another person that was dropped down to make sure everything was fine.

My experience with American Van Lines when I was moving to Florida wasn't good. I had to email their moving coordinator a couple of times because he didn’t respond. Also, they sent a truck that was too small and they ended up putting the stuff and smashing it on there. In fact, I even made my phone a video when they called before so their rep could see what the stuff was and how much it was. But he said that was the right truck size according to what he saw. So, they scratched up a lot of my furniture and broke some of them.

We completed our move a couple of months ago and I have a very positive experience with AVL. The presented product was delivered and the quoted price was met. Plus, a couple of questions I had were answered by the moving coordinator.

I've used American Van Lines for five or six times and I will be using them again in 30 days because I'm getting relocated for work. I’ve used them recently due to relocation and the moving coordinator who I always request for was the one who helped me through the move. He was very organized, prompt and he has helpers. The crew during the move was very polite, decent and helpful too. The same crew moves me. They'd follow up and would call me. In this recent move with them though, my brand-new 55-inch TV got damaged and it must have been an accident. They sent me the claim form and I submitted it with receipt and pictures. Hopefully, they would send me a reimbursement for my TV. Other than that, American Van Lines is awesome. I've recommended them to a friend and they used them.

I checked online for movers in my location, Boca Raton, Florida. I found a few and compared prices and American Van Lines had the most reasonable price for the same kind of work. One guy came to give me an estimate and everything went according to plan. I had to change the date last minute so it was a little hectic and difficult but we managed. They were very courteous about it, and everything went fine. I packed my belongings, and the only thing they covered were the furniture and glass. They were on time, too early then to unload, so they had to wait and they were very patient and nice. The whole thing went very smoothly. I am very satisfied with the service. I would recommend American Van Lines.

We were very happy with the three men that moved us! They were clean, friendly, and went out of their way to help us! And all of our furniture arrived in great shape! We would highly recommend them! And American Van Lines!

From contact with Renee to Rafael and the two gentlemen with him my interaction could not be more pleasant. I had an involved move - three pick ups before the delivery address and several changes prior to moving day were met with kind words and never once was I made to feel that I was being difficult. The estimate I was given prior to moving day was actually higher than the total I was given the day of, which was appreciated - I would rather plan for more cost and be pleasantly surprised when it is less than have it happen the other way around. I highly recommend American Van Lines and will use them again in the future if I am in need of a moving company.

The movers were very professional and very careful with our furniture. They were personable, and very hardworking. The entire experience starting with Jason ** and ending with Marcus was relatively stress-free considering it was moving. I would recommend them.

My brother told me to look American Van Lines up and I used them for a residential relocation from Florida to Pennsylvania. The moving coordinator was very cooperative, explained things well, and wanted to help. The crew during our move was on time and ready to help. Everything was packed already when they came so they only packed the paintings, bed and the piano. American Van Lines was very good, friendly, diligent, nice and I would recommend them to others.

We really appreciated the work that was done. The crew was one of the best I ever had the opportunity to have had performing a move for our family. No complaints at all, from the sell to the final delivery, kudos to the team!

Aldo and his crew did an excellent job of packing and unpacking. All items were carefully handled and brought unbroken to our new home. They came highly recommended and that they were. If you value your possessions and want them treated with care American Van Lines should be your choice of movers.

We had a very positive experience working with American Van Lines from the first day that the purveyor visited us at our place. The moving coordinator was very responsible in calling and touching bases regarding the move. The employees that showed up to execute the move were excellent. Quick, relaxed and careful. Overall everything went smoothly because of the support we received at all time from all staff involved. Thank you!

Ginger is the best. She helped me with the services. She called me every second of my move which made it a smooth transition. I would recommend all my friends and family to this company. In the future I will use them again. Best service ever. Once again thank you.

I was forced to move out of my neighborhood because I bought a pick-up truck so I got the services of American Van Lines. My interaction with their moving coordinator was simple and complete. Everything went okay. My move was only about six miles away and they screwed just basic furniture and I took care of all the other items such as the filler and the boxes. I did all packing myself and they wrapped what they had to wrap. The crew were good, they kept moving and they did the job.

We were more than pleased with the two men who helped with our move. They arrived on time, worked quickly and carefully and were extremely willing to help in any way. We have made quite a few moves and this was the easiest and most professional by far. I would definitely use this company again.

We have a grand piano and we were going to ship it ourselves initially. I was going to get four of our guys and a U-haul truck. My ex-wife said it's really stupid ‘cause we've never done it before and not only will we lose the value of the piano if it gets damaged, but if one of us gets hurt then I'm going to be responsible for the person’s medical bills. I am also going to pay the guys $200 a piece, pay for gas and a U-Haul truck. It will add up probably to the same thing a moving company would cost. Sure enough, I found American Van Lines and they gave me a price of $1,495, which is probably less than I would’ve had to pay to do it myself from Richmond to Raleigh.

Overall experience was outstanding. The movers were on time, and took great care of my belongings. They covered stairs at new residence to avoid damaging wall. They had to ad lib and carry bed headboard and base over the balcony since it would not fit up the stairs.

My friend had used American Van Lines and they were referred to me. Initially, another mover did not send any paperwork or respond to a phone call so I had to make a deal in 24 hours with American Van Lines and they took care of the situation. It was a very small move but it was a good one.

I used American Van Lines when I had to move from Charlotte to Raleigh. There's an online portal where I put in the information and American Van Lines reached out to me. My moving coordinator was great. She was really persistent, followed up with me quite a bit, and any time that I called her, she was always very responsive with questions and concerns that I had. So, I was very pleased. The three guys who did the move were good and very professional. They packed the truck in 30 minutes, which amazed me. They did a great job at moving everything with pads. And, I was never uncomfortable with what was going on. So, it was good.

The team of men who drove and loaded/unloaded the truck were wonderful. They were very friendly, really knew what they were doing, and worked very quickly and carefully. The whole move was completed much quicker than I expected, which was a nice surprise. I will gladly recommend this moving company to my family and friends.

I was very satisfied with all the people loading and unloading my stuff from my old house and in my new home. They worked with accurate and proper ability and they were very courteous and mostly very patient. I have no complaint whatsoever. They did an excellent job.

We are very pleased with the manner in which our move from Boynton Beach to St. Pete, FL was handled. The two men, Eddie and Mookie, were on time, efficient and easy to work with. And the estimator, Toni, has wonderful customer service skills and was extremely helpful. We had to change the date 3 times and she was patient and understanding. Job well done.

I had good service with American Van Lines. Also Harold ** contact me every step of the way and was very courteous, and also the driver was on point every step of the way. If I need transportation again it will be with them and I will also recommend anyone who is in need of relocating please choose American Van Lines.

I've used American Van Lines for several moves. I was very involved throughout the entire move and they were all very positive experience and it’s the reason why I've used them three times now.

Movers showed up when promised and delivered in a timely manner. All furniture was wrapped in moving blankets and so far my belongings appear to have made a safe trip. Customer service follow-up call later on day of delivery. Having always moved myself, this move seems quite pricey, but it was worth the extra money and to have no back pain.

We were moving out to Albuquerque approximately in the middle of February and I was looking at a couple of companies at the same time shopping around a little bit first. American Van Lines asked me to fill out their forms and this time I got approximately how much things were gonna cost. I came out to Albuquerque to find a place and after I accepted my listing, they gave me a price list. They also called me 3-4 times to see how things were going with my plans.

I built a new house and needed to move, and I used American Van Lines. The moving coordinator was friendly. I spoke to him on the phone to give him the coordinates. He was great and helped me get everything set up the way I need to. There was an issue with my move date, and I got a call at the last minute saying that there wasn’t going to be a crew available that day. Then they found a crew and they came late in the afternoon as opposed to early in the morning like it was scheduled. So, they were still at my house moving stuff in at 9 o’clock at night.

We had a very wonderful movement with American Van Lines. I tried getting quotes from a couple of the other movers but American Van Lines worked out really good for me. Once they entered on the day of the move, they evaluated and taped everything then moved immediately. We also traveled parallel with them in our cars. They reached the destination with the same timeframe and we did not get delayed a single minute. I have recommended them to a couple of folks who are planning for their movement already.

Customer service is superior. At every step of the process, Veronica called to make sure everything was satisfactory and explain next steps. Full disclosure of costs -- no hidden "surprises" at end. The team who did the actual hauling were wonderful -- very careful with handling things, kept in touch throughout the move so I knew when to expect them. Everything arrived as promised, no damage. All personnel were professional and helpful.

Had a piano moved and some other heavy items. The movers were very professional, speedy and careful! When they had questions, they always asked me - which I appreciated. They took care with all items.

The crew arrived between the time range provided and called 30 mins. prior arrival. Lead went over the paperwork thoroughly and very professional. Very knowledgeable. The crew did not assume anything and asked questions as needed and directions on some tasks. Unload and put back together tasks were done swiftly. No damages at load or unload and very careful with the surroundings. Close out paperwork, review again was very professional. Overall the crew was very pleasant and professional. I would highly recommend that crew.

Our original long distance move plan fell through on Friday morning over Memorial Day weekend. My husband called American Van Lines and they quoted us at the same cost as original plus loading and unloading for us. They loaded our entire 2200 sq/ft house in 3 hours and were extremely polite and professional. We had to wait two weeks for our belongings to get from Pa to Tx, but we knew this beforehand. They unloaded all items for us undamaged. All our items made it other than my husband's tools... They were missing. The end cost was exactly what was quoted. Even though we lost our tools, we could not have asked for a better long distance move experience. They came through for us over a holiday weekend and at the very last minute. We are very grateful!

I worked with Brock from American Van Lines and he was very friendly and able to answer questions. The moving crew were on time and packed some of our belongings. Everything was fine.

I got a job in another state and I was doing a search for multi-state moving, and when I found American Van Lines' website, I gave a call first and talked with somebody over the phone. She put me in touch with the moving coordinator and answered the questions that I had. However, I never received any documentation via email even though I tried to contact her multiple times and let her know that my email was incorrect.

My husband and I recently moved from Denver Colorado to Houston Texas and after researching quite a few moving companies we decided to go with American Van Lines. The sales rep we had was very knowledgeable and was willing to structure the bid in a way that addressed our specific moving needs. Our moving coordinator was helpful and accessible, which was very important to us. We LOVED the crew. They were professional, cheerful, worked fast but carefully, and bottom line - are just a great group of guys. We have a lot of stuff (filled the semi completely up) so it was no small job to load and unload. They did a great job and if we move again, we will certainly consider using American Van Lines. Thank you American Van Lines for making our move as pleasant of an experience as possible.

From the moment I made the first call to American Van Lines and talked to Rachel ** I knew I made the right choice. She was very helpful and I felt at ease. Several days before the move Marcus emailed me and introduced himself and said that he would be taking care of any questions or issues I have from the moment the driver pulled up to the house with the truck until the time my furniture was unloaded in Arizona.

Great company - I had a move coordinator who was upbeat and efficient. On the day of the move, there was a glitch with paperwork on their end and she was able to resolve the problem in a timely manner. She kept in contact with me and the moving team throughout the day. I had a team of three movers who worked efficiently. They were friendly and I felt they did their best to keep the move on a timely schedule. The building security manager at the apartment into which I moved said they were great to work with. I will use them again when I move things out of storage from Wisconsin to Miami. I trust this business!

The men that conducted the move were very professional and did a great job as they were on time and completed the move very smoothly. Ginger did a great job coordinating the move with great professionalism. We will only be using American Van Lines for all our moving needs now and into the future.

The price of renting a truck, paying 4 guys to come with us, gas, insurance, and medical costs if we got hurt, all added up to more than the cost of hiring your company. Our homeowners insurance covered everything, as Baker International said they would not cover moving a piano. Your workmen were personable, responsible, and intent on doing a good job. I would recommend American Van Lines to anyone.

I was moving almost 50 miles because of work. Unfortunately, I was three miles short, so I can't write it off, but had I known, I would have fixed the difference. Toni, my moving coordinator at American Van Lines, was fantastic. She answered all my questions and concerns. I was on a very tight budget and I had heard horror stories, so I was a little concerned. However, when I had a question on the contract, Toni had no issue answering my questions and was very quick to respond to me.

I went online, looked for consumer reviews and American Van Lines had good ones. I had a wonderful experience with the company. The moving coordinator was very attentive. She almost calls too much but it's much better than being ignored. She talked me through every step and was very careful to make full disclosure, so I didn't get any nasty surprises if prices changed. Then the movers were a little early and did a wonderful job. They were really nice guys though some of my stuff went into storage. But everything else arrived intact and fine. I just recommended AVL.

Very efficient and reliable. Did a great job. Would definitely recommend or use in the future. The guys were great and very professional. Had everything loaded, transported and unloaded in the quoted time. Enjoyed my experience with MBM, thanks to everyone involved.

Everything went well with American Van Lines. Their people were very pleasant and hard and fast workers. They made it an easy transition. The moving crew didn't have to pack much because I already had that done but they followed direction well when I let them know. I would definitely recommend AVL.

We did a local move with which was about 15 miles a month ago. Moving in itself was stressful, but with our experience with American Van Lines, they lessened the stress of it. Their moving coordinator was very thorough and he was really helpful and very encouraging. He even offered me some boxes for clothes if I needed them, which I didn't know that I needed at that time. But when the moving crew got there, they had some boxes in the truck and they helped me with them. They were also very upbeat and quick. It would have been a long drawn out thing if they hadn't worked as hard as they did. All in all, American Van Lines was fine and I would use them again.

My father passed and I needed to move his things, I was not sure on day to the next what I was moving and what I was leaving. Renee at American was very helpful and extremely patient as my choices changed from day to day. Her experience gave my ideas and helped me make the best decisions for my move. Also the driver and his assistant were just as helpful in getting my father's things packed and moved. At the last minute I added several large items to ship, they were polite and got them packed without complaint. American Van Lines is top notch.

Our move was basically okay, with the exception of the delivery date issue. First the driver told us our things would be here the same week. Then Marcus told me he would call me on Saturday and tell me the correct date. He did not call me, so I called the office and was told by the dispatcher that it would be Monday morning. When that didn't happen, we were told it would be Tuesday morning. We didn't care what the exact delivery date was, it was just inconvenient to be told so many different things and plan everything around those dates.

At first American Van Lines said the move was going to be Monday, so I took the day off. But it didn't happen and we ended up moving on a Tuesday which was a little inconvenient. They did a good job with the move, however my wife didn't tell them to take my stuff up to my library. Although I had my library furniture up there. Anybody could have maybe pushed two together. In the end, I didn't enjoy carrying the boxes of books to the library. I'm not as young as I used to be. But the guys did a good job. We knew the job was going to cost more, but my company paid for it.

From my first contact with Victoria, my moving experience was excellent. After submitting an itemized list of what needed to be moved from one point to another I was made aware of cost. I was updated daily on the scheduled pick up date as well as a window for arrival date. Victor and his assistant arrived as scheduled and had my "stuff" packed and loaded with care. I was given an update on the arrival date every other day. Victor and his assistant arrived to unload exactly as scheduled. They quickly and carefully unloaded and placed our "stuff". We have moved numerous times around our great nation. This was, by far, the easiest and smoothest move we have ever experienced. This uneventful move was due to the wonderful staff of American Van Lines. Thank you.

From start to finish, everything was handled very professionally. Peter the rep who came to our home for the initial estimate was very helpful and knowledgeable. He prepared us for everything to come. Barbara, the coordinator answered all our questions and always responded in a timely manner. The packers did a great job, didn't miss a thing and the crew who packed and unpacked the truck were efficient, hard working and polite. Thanks to all.

The people at American Van Lines were fantastic. I talked to Toni in Florida and she did a fantastic job. She coordinated everything and got in touch with the people in North Carolina. Nothing was damaged in the move.

My Move in Winston-Salem on Feb 17th: The three men sent Glenn, Flip and Ed were fantastic. They hustled... were efficient, each has their role and executed it well. They also smiled and laughed throughout which was refreshing. This was the best move I have encountered in ten years of moving too many times. :) I will recommend your firm to my friends.

This is my first time using a moving company, so I was a little worried. This was the best experience, guys were quick and prepared. Whenever I needed to speak to Allen he was there and it's true they stay with you until the end. Great job!!!

I used American Van Lines when I moved from Florida to Ohio. In fact, I was given a list of moving van companies to contact and they were the first one on the list. I was with Angie and Victoria, the moving coordinators, and both of them were wonderful. The moving crew was wonderful. The gentlemen were so helpful and nice. I really enjoyed working with them, and I felt so sorry for them since they had trouble with the truck coming up and then they had trouble with it here because they had a flat tire. They were really great and did a very great job. They also gave me boxes and tapes. I did not have one single thing broken even with the stuff that I packed. They really had that stuff in there good and tight. Those guys that were on that truck deserve every penny that they make. They were really great, and I would really recommend them to anybody that’s going to move.

Awesome service! From beginning to end, I was extremely pleased with the service I received. The contacts were calming. The moving team arrived on time and had my belongings in and out so quickly! Nothing lost, nothing broken. I am truly thankful!

This is our third move and we have used American Van Lines each time. The reason is their professionalism and awesome customer service. They helped us every step of the way and made it easier every time. This last time we had the pleasure of having Aldo and his crew and they were AMAZING! Like a fine oiled machine took care of our belongings like it was theirs. He gave us a time and has us packed transferred and set by the set time. We recommended American Van Lines to all our friends. Rene and Ginger, we never saw you, only talked many times over the phone. These ladies were professional and so patient no matter how many times we called or made changes. Thank you for your excellent service.

King size bedroom moved. So happy to have used your company for my move. Your men were on time and very professional. I would recommend to anyone. I will soon use American mover again for the rest of my needs. Thank you!

These folks are good. I heard many horror stories about moving with other companies and this is why I chose them, based on reviews like this. They were great, from the initial intake, where they recommended I could save money if I used other option, to the pickup to the delivery. I will use them again for sure if I need to move again.

I originally talked to several different people in the beginning of this process. When I put the deposit down for my move I was not informed of the delivery window by Jennifer (I can't remember exactly what position she held). The next day a moving coordinator, Victoria, contacted me and informed me of the 2-week delivery window. I explained that I was moving into a one-bedroom apartment by myself and would be working a full-time job M-F. She said if I was unable to accept delivery, then my items would be sent to a self-storage facility that I would be responsible for getting or hire a local moving company.

I recently contracted American Van Lines for my long distance move from Miami, FL to Los Angeles, CA. I needed to move a small 1-bedroom condo's worth of items. Since the first call and bid, they were top-notch. They were professional, timely and very thorough. I had a few antiques and valuable items to ship and they ensured everything was packed right and handled with care. They walked me through the whole process from beginning to end and were great. My account person was amazing. She was prompt and very on-top of things. If she said she would call me the next day to confirm a delivery window, you better believe that she called me.

Really appreciated how the driver, Ricky **, took care of not just my belongings but me too. He had a good team of guys who packed everything up, and two go getters to unload. And it was a complicated delivery as a shuttle was needed. But shout-out to Ricky, thanks for making something stressful less nerve wracking!

My experience with American Van Lines was nothing but perfection. Having Brian come to the house for an estimate was a pleasure. He was extremely knowledgeable. Due to my situation I could not have pickup and delivery on the same day for a local move. The staff worked with me and arranged to hold my belongings and deliver 2 days later. The 3 gentlemen who packed and unloaded the truck (yes, the same 3 on two different days!) were extremely friendly, courteous and careful. Moving is a stress none of us enjoy. This company made the move a pleasure. I highly recommend them!

The movers were very courteous and professional. They handled the items being moved with care. I also appreciated the fact that the manager showed flexibility in accommodating me about the delivery window requested by the co-op. Overall, I was pleased with service.

Happy with the work done by the MBM movers. I wish the travel charge would have been little less though. People showed up on time. Carefully handled the furniture while moving and installed at destination as needed. Thank you. Really appreciate the work done.

They have great customer service. The team at American Van Lines was a great help throughout the full move process. From the first contact when my move was quoted, to the final follow-through after my items were delivered, each individual was courteous, knowledgeable, and friendly. The process included several quality checks and confirmations to ensure the move was smooth, and the re-confirmations were a great reassurance. On both the pickup and delivery days, the movers were on time (arriving at the top of the estimated window), professional, and efficient. The driver kept in touch with me to confirm the delivery date and was just as efficient and careful with my belongings when delivering to the new house. I was very happy with the entire process and would recommend American Van Lines.

The movers arrived on time. They wrapped our furniture with care. They left little doubt that they knew what they were doing. Not only were they careful with our furniture, they were careful not to damage the floor or doors. The lead man gave us a time when the truck would meet us at our new address and it was right on time. Can't beat this moving company, don't even try.

I will start by saying that I was given a time frame of 9am-11am for the driver (Eddy) to arrive at the pick-up location (Ft. Lauderdale)... He was there at 9am on the dot! The office furniture had to be taken apart at pick-up location and reassembled at delivery location (Coral Gables). They were very professional and friendly and very helpful. Eddy and his helpers were done way before 12pm!! My company and I are very happy with the service provided and will more than likely use them again when needed! I highly recommend American Van Lines! Everyone that assisted me, Toni with the order, Ginger with the dispatch and order completion and Eddy with the move, could not have been more gracious, friendly and professional.

American Van Lines reached out to me to try to resolve my issues. After several phone calls, we came to a resolution. I appreciate their willingness to rectify this situation.

The Movers arrived on time. The inside of the truck was a mess, with old boxes, trash, and miscellaneous furniture. The movers worked hard and fast to load the truck. They unloaded my 25' x 10' storage unit, which was very full, in about 3 hours. The main office kept in contact with me prior to delivery to let me know when to expect the movers arrival. They arrived a few days later than I wanted but considering cross country, weather, and short notice it was reasonable. Only two men to unload, but they hustled. Towards the end, there was a desk on the truck that they wanted to know where to put, however it was not mine. It concerned me that someone else's desk was somehow in my load. The men were professional and got everything into the house in about 2 1/2 hours. Minimal damage. There did not seem to be as much coming off the truck as went into it.

Great customer service, we received several "check in" calls during the move. Everything was done in a timely professional manner. I couldn't be happier with the service provided. All items arrived in perfect condition. I will be recommending American Van Lines to everyone I know.

The movers were professional and efficient. Delivery from west coast to east coast was extremely fast! We did not expect it to be so fast. Foreman did a good job of estimating how much our items would weigh. Thanks for working with us.

Patrick and his crew could've been any more professional and courteous. Patrick took the time out to review all the paperwork with me and the boxes there on time when they said they were going to make the delivery and I could've been any more happier with the outcome of my move. I would also like to thank Victoria and the office staff for everything that they've done for me.

Dealing with American Van Lines made a stressful task (move from Baltimore to Sarasota) almost a pleasure. The staff was extremely helpful, professional and courteous. They were never late (actually early, which was helpful). The staff kept us apprised of all schedules and developments. The van driver (Pat **) and his staff were friendly, pleasant and worked efficiently. I was amazed at the efficiency of their packing. They took particular care in packing our belongings. Communication was excellent. No problems and would recommend American without reservation.

Satisfied with the move. However there was some confusion with having the driver arrive at the storage facility first and not the apartment. That was discussed several times with customer service. The second point of confusion came when the driver did not arrive with boxes to pack the apartment. He had a few to back the TV's but I had to purchase enough boxes to pack out the apartment. As far as I know there were no problems with the delivery in Georgia.

Assisted in move very well and everything arrived in good shape without any damages. Was a little confusion with some timing and dates in the start of the process but Customer Service figured it out in a timely manner. All in all provided great service. Thanks.

The moving experience went very smoothly and was a very efficient process. From the start, Toni and Marcus were very informative and knowledgeable and MOST of all, the 2 men who did the moving were kind, gentle with my belongings, thorough, professional and friendly and had a sense of humor. I was very pleased with the whole process. If I should ever move again, I would call American Van Lines. Thank you.

The movers were very polite and great with everything. I would recommend you to friends and family. In fact I already did. You did a move for my grandparents a few weeks before my move date. We were all very pleased with the level of professionalism and politeness as well as the care taken for my personal items. Thanks guys!

Thank you, American Van Lines, for your professionalism and excellent customer service! From the initial consultation to the move-in, everyone involved in our move was caring and attentive to every detail. Moving can be a very emotional and stressful experience. The people from American Van Lines made the transition seamless and stress free.

I had a very good experience with American Van line. Their price was reasonable and I will recommend American Van Lines for move. Broke and Barabara took care everything and provided status. Broke given the estimate in his first visit and I paid same amount after move.

The company contacted me and made a settlement to my satisfaction.

This move was the BEST moving experience of my life!!! The boys were professional, courtesy & extremely careful with my items. They loaded a 3 bedroom house of furniture, 90 boxes plus & misc in 4 hours. My items filled a 29' truck to the max!! Delivered it the next day in Miami & brought it up an elevator to the 5th floor in less time. Everything was placed exactly where I wanted. Not a scratch, break or dent in anything. Everything was in perfect condition. Ginger, the representative was FANTASTIC, she called several times during the move to check if everything was going smoothly. She kept me posted on arrival times, even just to see how I was doing. It was as if she was there with me through the entire process. BEST MOVE, BEST EXPERIENCE, HIGHLY recommend.

Very smooth move. Crew arrived on time and disassembled what was necessary and wrapped and moved everything in a careful and professional manner. Delivered to new residence. Everything arrived and was unwrapped. All furniture was reassembled and set all the furniture where we wanted it placed.

Had a small load that needed to piggyback on other loads. They got one of their subcontracting movers to do the job when they weren't able to line up anything from the main company. They did that while they were struggling with office closures for the Florida hurricane, and despite the storm heading straight for their offices they didn't really miss a beat on getting the thing arranged. The subcontracting company employees were great. They were professional, very nice and did a fine job.

The men who moved my things we EXCELLENT!! They were really fast, cautious with my things, wrapped my furniture well, took apart and put things back together. They were very pleasant and polite. I've moved several times in my life and these gentlemen were by far the very best I've used. I'm glad I chose American and grateful for the men that were assigned to my move. EXCELLENT JOB!!!