American Van Lines Reviews

I asked the realtor to give me a recommendation and American Van Lines was one of them. We moved from the house I sold to an apartment. I wasn’t too happy with their moving crew. The first guy that came to the door said I had more boxes than expected and that was going to raise the price. I told him that there was no way. I got rid of a bunch of stuff. He said okay and went on from there. At the end of the move, I tipped the three guys that and gave $60 in change to one of the guys. He looked at it, put it down the table, and started counting it out one bill after the other without saying a word. He picked it up, counted it again and never said a word. I told my moving coordinator I don’t want that same crew back here.

I used American Van Lines when I relocated to another state. The moving crew, especially the driver, were amazing. It was the best part of my whole experience. They were fantastic in picking up my things and delivering them later that week. They worked magic. American Van Lines is a great company. I would recommend and use them again.

I was organizing a move for my daughter from New York to California. I wanted to make sure that it's a big company that was well-known and in business for a long time because we didn’t want to have some fly-by-night one. American Van Lines' moving coordinator was very thorough and provided everything we needed. The moving consultant gave us all the pounds and there would be a credit at the end if the pound was all done. The moving crew was excellent. They had all the materials they needed for wrapping and they were very careful with breakables. They hustled and they were really good.

I had an antique furniture that had to be moved from West Virginia to Texas. I had called an antique company to see if they knew any kind of a moving people that would handle that and they mentioned American Van Lines. My mother is 98 years and we had to move here to an assisted care place. We're moving my great grandmother's bed that was built in 1850 and this was some of the family heirlooms that she was using but could no longer fit into her place. My sister in West Virginia, where my mom was, had to take care of that end of the move and be there when they came to pick up the furniture. When the things arrived, I was the one that to handle that. There were some problems with my sister when she was told that they would be there. She had one phone call that did not leave a name or a number on her cellphone. She could tell somebody had called and figured it might be them but she never knew if that was them or not.

I've used American Van Lines six times and they've been great ever since. The experience is very smooth, streamlined, easy, and efficient. Our coordinator for more than one move has been great. The moving crew is helpful and accommodating too. They come extra prepared to help me think of anything that I forgot, and they're very delicate with the furniture.

The movers from American Van Lines were quick, and they did a fantastic job. However, the call center portion wasn’t that great. The coordinator was fine the first time I met her. Past that, any time I tried to email her, I didn’t get too much response back. I had to reach them or leave messages and sometimes it was hard to get anyone to call me back.

I did a Google search to see what are the top 10 van lines available and found American Van Lines to be one of the top. Their moving coordinator gave me a good and competitive rate and I surely appreciate him doing that. Towards the end of the time, they were saying that they own the truck, and don’t do a third-party deliveries and that’s how they’re different from all the other companies because other companies sublet the transaction to some third-party truck owners.

I used American Van Lines when I was moving due to work reasons. The delivery guys did the job pretty quickly. It took them minimal interference and by simply showing them the stuff, they were able to pick them up without any too much discussion. It's hassle-free.

Our experiences with American Van Lines were terrific. Everything was positive, and we were very pleased with the people we met. The moving crew was there early and were very good. However, on the way back, when they were actually delivering the furniture, the poor driver was by himself. My husband and I would just take off the wrappings but he basically did most of it himself. It all went well, but it was tough on him. But other than that, they stuck with their price, didn't play any game, and were good to deal with.

The three guys that moved us were excellent. They were professional, friendly, careful and quick. The price was by far the best I could find and to get such excellent service is very unusual. We are extremely satisfied. I would recommend MBM Moving to anyone.

I relocated my family and I used American Van Lines. Their reps were fine, but on the day of the move, it went a little slow. The crew took a lot of breaks and it was a very slow-going day. They were there for a long time. Everything was okay until we got our goods delivered. I have moved quite a few times and I experienced more damage to goods with that move than any other ever.

I did some research online to try to find someone to help. After talking to other moving companies, the rep from American Van Lines was the easiest to talk to and he made it easier for me than I thought it would be. The move was a house to house loading and unloading. The moving people were very helpful and quick. It was 100 degrees outside and they worked their butts off. I would definitely recommend American Van Lines. My parents will be moving across state so I recommended them.

The moving crew did well however from the beginning there were seven different answers to the same question. And the more people I talked to, I always got a different answer. It was confusing for a while. I felt that I was doing all the legwork to find out what was going on with my delivery. The truth of it is, they never do any of it. If I knew that, I wouldn't have to do any of it. And I don’t wanna blame the girl who initially came up because she really did a good job. And once I got hooked up with her, it was a phenomenal experience with American Van Lines. It was absolutely great.

American Van Lines' coordinator was very professional and their consultant was knowledgeable and courteous. Their movers were very efficient and overall, it was a very good experience. I would recommend American Van Lines.

I'm old and I had to move because I was handicapped. I was looking for a mover that could hold my things for a few days. My daughter found American Van Lines and she talked and emailed them. I was there during the discussion of the details of the move and the person in charge talked to me and was very accommodating. On the day of the move, the crew was on-time and moved quickly. We had a problem though since the glass door was broken but we didn’t notice it ‘til later, as far as it closing after that. So, I don’t know if it was the moving company or some other and we didn’t report it.

Talking with the moving coordinator went well. We got along with the moving crew, too. They were very congenial and did a good job. A rather concerning time though, was when American Van Lines had us moving in at a different date than when we were scheduled for. There was a period before we would be able to move into our new house, and that date was confused for some reason. We eventually had to get them to rearrange some things and move us in on the date that we initially scheduled for. We also had some breakage involved with the move and we're in the process of putting together a claim for that.

We were moving from one city to another, and the moving coordinator from American Van Lines was good. The moving crew didn't break anything too. However, they were considerably late when they arrived and that sent the whole move back. We ended up getting to our destination after dark.

Updated on 05/25/2020: I conducted a move back in 2016 and this company still hasn't paid me the reimbursement for my damages. The movers were not on time, damaged a large portion of my furniture and damaged my house while packing. Every time I called AVL, they straight up lied on when the movers would show up. In ANY settlement, they force you to sign a gag order from posting reviews. I paid over $700 for insurance and in order to get paid, they force you to sign documentation that says you can't write a review. DO NOT TRUST THEM. PLEASE READ ABOUT MOVERS FRAUD BEFORE SIGNING UP WITH AVL OR ANY OTHER COMPANY. They still owe me $1200. I chose not to sign the documentation because it seems really sketchy to have a customer pay for insurance and the only way they will pay you back is if you keep your mouth shut.

I've been using American Van Lines for years and they're very reliable. They do what they say and the price is right. I used them again when I was moving offices and I had a very good experience with their moving coordinator. Everything was also smooth with their moving consultant. The moving crew was great, too. They cleaned up and were very efficient. I couldn’t ask for a better experience. I was very happy with their service and I have recommended American Van Lines to friends and family.

AVL's rep had a very good plan for when I moved. They were able to accommodate the schedule change I had. They packed everything well and ensured everything would be delivered in perfect condition. They did a good job and I was really satisfied with the experience we had.

My brother used American Van Lines first. He recommended them to me and since then, I have used them for three times. Their people are extremely professional, punctual, came to our house and checked it all out to see what has to be moved. We were moving from two houses into one house so we had two trucks and both of them were amazing. The first day that they were supposed to move us, the deal fell through in the middle of the move and my realtor had ordered to stop the move. I was freaking out - the most stressful day of my life. They put everything back but they said not to worry about it and they stayed on the property for an hour in case things changed. We finally got everything to work out and they stayed late until 11 o’clock at night. They were awesome.

Working with the moving consultant was a little testy at the beginning but she was fine. She came around after she realized that I already talked to so many about all these things and that I had already given them the information, which was already on the computer. The moving crew was friendly and I felt comfortable with them taking my stuff. The move was just within the state so my only requirement was that they don't break my stuff, but they broke a couple of things.

This move was very easy and stress-free for me. The crew was respectful, professional, and courteous. They wrapped all my furniture and were very careful with all of it. They never stopped working until the loading and unloading was completed. They were communicative and kind. I will definitely use your company and the same crew again. Thank you.

The movers were courteous and respectful of our belongings. Sydney did a good job of coordinating the move with us. I do think that there does need to be more clarification about when stored goods can be delivered. I think that would help prepare customers should there be a delay.

I was looking for a company for my move. I already contacted a couple and had them give me an estimate, but I wasn't pleased with the way they are doing their business. I didn't understand how people from the other businesses could give you an estimate over the phone of what you had. I've heard worst stories about these companies shipping your merchandise to another place. They take it off the truck and put it on to another. By the time they get to you, they'll hold you a hostage until you pay some more money.

My first choice basically bailed on me and told me they weren't gonna move me the day before. American Van Lines was my second choice and they said, "We will help you anytime we can." We like the person that I talked to initially. Overall, they were good and I'd recommend them.

Brian, my moving coordinator from AVL, was pleasant, straightforward and efficient. They sent a three-man crew for the move. They got everything disassembled, loaded on a truck and into our house quickly. They were efficient with minimal damage. It took them three hours and they did a great job.

I retired early and built a house 1,500 miles north. I'm moving from Western Florida to Indiana, and got American Van Lines for my move. The moving coordinator and the consultant were outstanding and superb. Compared to another moving coordinator I had before, it was a night and day difference. The consultant also spelled everything out in black and white. There was nothing to guess. If I had a question, he said, "Let me get right back to you on that," and he did.

I was moved on 10/10/16 and I must say it was a great experience... they were thorough, fast, and courteous as well. If I ever move again or anyone I know I will most definitely recommend them. Thank you and thank you!!!

This was an office to office long distance move. Customer Service is lacking and often rude, hard to work with, nonresponsive once prepayment was made. Does not return phone calls or emails, promises credit and does not apply. The packers were great, going above expected with wrapping the furniture. The Estimator and packer both very efficient and easy to work with.

We were relocating to be close to our family, so we did some research on the Internet and found American Van Lines. We've had a very pleasant experience with the moving coordinator and their crew has been exceptional. They were very, very good.

My parents had used American Van Lines a few years prior when they relocated so I picked them, too. Everything was great with their moving coordinator. They gave me a quote promptly and it was a better price in the competition. The moving crew was also very efficient. All in all, it was a very good experience.

My experience with American Van Lines was magnificent. They picked up my household and delivered here in Austin, Texas, and everything was wonderful. The guys who did the uploading to the truck were very professional and very respectful.

We bought a house and had to move from Delray to Boca Raton. The moving guys were great but the packaging was terrible. A large drawer that I bought in Brazil got broken. I didn't do the insurance because the guy that came to my home said that it's mediocre so I shouldn't do it. They only gave $66 for the drawer even if cost almost $5,000. The guy that took my drawer went down the stairs and just pushed my drawer. I don't have another one here and with $66, I can't buy anything. That was crazy and I'm really sad about that.

I was moving from Arlington to Irving so I was looking American Van Lines up on the internet and I liked their price. The coordinator was great and friendly. The crew who came on the day of the move were fantastic. I had a very good experience using American Van Lines.

I was moving, and I used American Van Lines. They weren't very informative on the length of time the move would take. They clearly made it inside of the contract days, but just barely and they implied that it'd be much sooner, but it worked out just fine.

We were retiring and moving closer to our kids. I went online and looked up “best moving”. We priced several moving companies and American Van Lines came within a couple hundred dollars and they could keep our things overnight which was one of our deciding factors. I contacted the moving consultant and she said that the move would be between 10:00 and 1:00. When I had told them that we couldn’t go before 11:30, she said that they’d tell the moving company. But while we’re in the middle of the closing, they called at 10 o’clock and said they were in front of our house which meant that they sat there for an hour and a half which was unfortunate and not necessary because I had given them the information. So, I wasn’t real impressed with the moving coordinator.

I had a wonderful experience with this moving service - they communicated VERY well and everything went as smoothly as it could have. None of my furniture was damaged in the move and nothing was missing - everything showed up exactly as it was when I saw it loaded up on the truck. The whole move only took a week too, which is amazing as I went from one coast (Tampa, FL) to the other (Seattle, WA). Our driver, Rhett, and our mover, Roger, were very friendly and our moving rep, Natahlie, was super helpful as well. My estimate was spot on except for two hiccups of needing a shuttle to go between my apartments and the tractor-trailer, since the big truck couldn't fit in either of my neighborhoods. I was made aware of the possibility of that happening in advance so it wasn't anything fishy. Overall, using this moving service really took a lot of stress off my mind and to me, that's priceless.

The moving coordinator of American Van Lines was excellent. He helped me answer my questions and he was there for me when I needed him. The consultant also kept in contact with me. I had a question on how to reach out and contact him and he was there and able to answer the questions. The moving crew was awesome, too. They went out of their way. I had a dryer in the garage that needed to be put upstairs and they did that for me. I couldn’t have asked for better.

The moving crew was very productive and professional. We had a lot of stuff so it was a little bit expensive. I have one complaint though. They insisted we make cash payment which was a little unexpected and made us uncomfortable since most of the time we use credit cards.

My wife's retired and she wanted to move from San Diego to Las Vegas. So we got American Van Lines for the move. There was a mix-up at the pickup date, but that was alright as my daughter was there to take care of it. The movers were fine but they knocked my piano over, broke the pedals off and the meter on it. It was no biggie so I didn't want to make a claim. The piano was made in 1911, and I don't use the pedal much. I just wanted them out. I'm also missing a small TV that has a DVD recorded right in it. Other than those, everything with American Van Lines was okay, and the mover guy was really nice.

I had no idea there was this much difference in movers. I talked to five different girls and I had no person that followed up with me. The movers smashed an antique sofa I’ve had. It was wood and it had the pegs. I have the pictures of when they were unloading it. They broke a mirror and I don’t know how in the world they ever did that because it had wood all around it. I have half my stuff in storage now. They were a week late than what they have told me that they would deliver, so I spent that time in a hotel. They said they will reimburse me up front and I had to sign off that I wouldn’t verbally, in the event, bad mouth them which is not gonna happen. I understand I have six months to file against them.

The rep did a very good job. She came out to my house and looked over everything. She explained everything to me. It was a pretty easy and ordinary move. I didn't move a lot of furniture, but I had lots of boxes of books, personal things and clothes. The movers were very good. They worked quickly and efficiently. One or two items I had that were old and were like family mementos. It were little ceramic or antique China. And I specifically told them that they had to be extra super careful with those in however they packed them. And he assured me that they would. When they got here, he brought these things over to me still wrapped up. I unwrapped them and everything was perfect. And he showed me how they had wrapped them real carefully and taken good care of them, so I was happy about that.

I was retiring and had to move, and I looked up moving companies online. In a timely manner, I talked to this young man in Florida and he was very nice and able to help me, so I decided to go with American Van Lines. The moving consultant who helped me plan my move and the moving crew who assisted me on the day of the move were good. My move was expensive. They had to shrink wrap some furniture for me. These were stored in a garage for a month or so. They did that well, and I appreciated it, so I didn't care that I had to pay for it. There were some things that were damaged. There was a dent in one of the pieces of furniture. A couple of pots were discolored, and also another piece of furniture that was antique white. But that's no big deal. Other than that, I was happy and relieved. They did a great job overall and I would recommend them to a friend.

I found American Van Lines to be professional and fine until it came to delivering my items at the place where I was living. They told me they were gonna deliver my items in a certain amount of time. However, they were exceptionally slow and they weren't as upfront as they should've been. They went with a loophole in the contract. I told them that they should have told me in the beginning so I could've made other arrangements. I had to remain in corporate housing for almost an additional 30 days and wound up paying for an empty apartment with no furniture in it. I could have wound up living in a hotel for a month if I didn't happen to be working for nice people. But the delivery guys were careful and cautious. I lost one frying pan which cost over $100 but they refused to reimburse me for it. I didn't make an itemized list of my goods so they said they couldn't verify that they had lost it but that wasn't a big deal considering the amount of items I had.

The sales person, Dottie, was very helpful. Someone named Kendra, called and said she was my personal moving coordinator. Never heard from her again and called numerous times over 2 weeks with questions and always told she "was out". Never re-assigned anyone and difficult time getting questions answered. Dispatcher was great and informative about schedules! Carlos and Carlos, the actual moving team was awesome! Came earlier than expected. Re-assembled furniture. No damage at all. Very professional.

I was relocating out of state to be with my grandbabies. The American Van Lines moving coordinator was wonderful, very informative and very helpful. The rep who helped me in planning my move was not bad too, although I did find it to be a little confusing when they called me a couple of times with the same information ‘cause she forgot that she had called me. But at least she was thorough. The movers themselves were awesome as well. I’m very pleased with them and I would recommend American Van Lines to somebody else who's moving.

American Van Lines had a truck bound for the West Coast nearby the town that we needed the move made. So the timing couldn't be better for us. In fact, the lady that we were to pick up the load from said it had to be out by Friday, and they were planning on picking it up Friday morning. However, there was a big lack of communication that cost a bit of aggravation. Somebody didn’t get the communication correct between who the shipper and the “shippee” was because they called us up thinking that we were the ones that had the load outbound, and they called the lady with the outbound load up to tell her that it would be delivered by so and so. The instructions weren't crystal clear on all levels. Nevertheless, it all worked out. The moving crew's productivity was extremely well, and given the fact that they were not professional piano movers, they did a splendid job. They moved everything without a hitch nor a scratch, and the job was extremely well done.

American Van Lines was very good. Their rep, Jason, was the first person I spoke to about the timing, the number of pieces of furniture, when and how long it would arrive and insurance. I felt confident choosing them after that. Victor and another young woman assisted me in planning the details of our move. We talked back and forth and they checked in with me if I forget. We talked about when they would show up and with how many men, and if I had anything changed or had I added or deleted anything from the list. They stayed in contact with me the whole time from when they were there that day, after the truck left, on the way, and when they'd arrived with our belongings. I had their phone number and I could've called them any time but they kept calling me.

My moving coordinator with American Van Lines explained pretty much the whole process, went in-depth with the details on how it works out, and did a really fantastic job. The moving crew was professional, pretty efficient, and quick. They were also very delicate with my stuff. American Van Lines was my first moving company and they pretty much exceeded my expectations for delivery purposes and all. They were A+ in packing stuff together. I’d definitely recommend them.

Our experience with the moving coordinator of American Van Lines was good. However, the experience didn't go well and we aren't very happy. Some of our furniture got a little beat up, unfortunately. And the bad thing was we realized a checkbook we had left in one of the dressers we had moved was missing. And we had two fraudulent checks worth $2,500 written on that account. It was in my wife's bedroom, so there was nobody else that had access to it other than their guys during that time. We had brought it to the attention of American Van Lines and there was a police report done, but I've never heard back from them.

I had a fantastic experience with AVL. I was moving from one part of North Carolina to another part of it, so I put a thing out that I was looking for moving companies and they contacted me, along with many others. But AVL's price was good. I had heavy stuff and they were gonna send four men so I got them. The moving coordinator was very helpful and professional and then the moving crew members were super. They were polite and prompt. They put rolls of stuff down on the floor so it wouldn't get messed up, put all things where I wanted them to be and made up boxes for me. They answered all of my questions and did the job very quickly and very well. I am a military wife so I have moved many times and these men were the best ones I've ever had.

The team was able to accommodate a late pickup time for my move from Illinois. The items were quickly packed and transferred a week later to my home in Georgia. The staff was very professional, courteous, and efficient with getting the items moved between the two locations.

I've used American Van Lines about four years ago when I was relocating from a different state. so I decided to use them again for my recent move. My interaction with their rep was good, up until the last part on this last relocation. He had a family emergency so I had to deal with other people. But their moving crew was good. They got my stuff all loaded up and unloaded fairly quickly. The very first time I've used them, I wasn't satisfied at all. But I took a second chance since it's a different state and it'll be a different mover, and these guys did really good.

I've used AVL in the past and then used them recently again. I had excellent interaction with the moving coordinator, the consultant who planned the details of the move and the crew on the day of the move. Whenever I move, I'll be using AVL again. They're great.

Our move was out of state and it wasn't an entire house move. It was two-thirds of a house move and we left some stuff there. One of the reasons I went with American Van Lines was I read all the reviews that other people had put in there and they had exceptionally good reviews. The coordinator did absolutely great and he couldn't have done any better. Also, the moving crew was awesome. They moved some stuff around the house for us to move it out of the way, so we could get some other stuff to fit in which was really nice.

We were moving cross-country and my work helped cover it for us. The moving coordinator that we dealt with from American Van Lines was friendly. Although it would've been helpful if they have little packing tips because I didn't know that we couldn't pack them in bags, so it took a little bit longer for the movers since they had to fill the boxes to accommodate it for us. The crew that first loaded everything and the crew that helped them move worked really hard and were very friendly. They worked as quickly as they could. They were timely and did the best that they could. However, the actual delivery day was about four days off of what was originally projected. Then we have things that were broken because the boxes weren't prepared to be turned upside-down. We also had a couple of pieces of furniture that were damaged.

The American Van Lines rep I talked to was quick to respond with information and quotes. We had a bit of confusion between the people who did the different roles but when we got to the right person, then they were good to respond. My constructive criticism would be that they should set expectations with the client about who to work with on this and that. That would have been helpful for us. Their moving crew was professional, focused and got the stuff done. My move was the only one I've ever heard of wherein the stuff got there on time or early. I had talked to several people who had done cross-state moves and they said that all of the stuff will always get there so much later. But with AVL, everything got there in the early end of the time spectrum I was given. I'd recommend them to a friend.

I searched American Van Lines on the internet, called people up, and did some cost comparisons. Their movers did a great job and packed everything up pretty well. They were very hardworking, pleasant, and respectful of my kids. Unfortunately, when things arrived, one unit was significantly damaged. The back piece of a furniture had broken. I got $500 worth of damage and because I agreed to the contract that said I get 10 percent of the damage, they gave me $50. I don't know if I'd agree to that in the future. I think they should pay for whatever damage is done. But even though I had some issues at the end, my experience was still generally good.

I knew the representative from American Van Lines because I'm a realtor and they're a partner company with us. I moved with them personally and it was a very simple move. I bought a house and moved two miles away from where I was. Their moving coordinators were very good and their moving consultant was excellent and she kept me up-to-date and kept checking with me to make sure everything was fine. It was also okay with the moving crew on the day of the move but there was a little bit of a language barrier, and they could’ve treated my belongings a little better.

American Van Lines was very responsive and contacted me quickly with my concerns. They helped me resolve the issues I had and we have come to an amicable agreement.

I received a call from the Customer service supervisor. She listened patiently to my dissatisfaction and agreed to help me resolve the problems that I had. We came to an amicable resolution.

My mother and I hired American Van Lines to move her from southern California to Michigan. The company said they had their own drivers and trucks, but of course, when it came down to it, they sent an outside contractor. American Van Lines over-estimated our weight by about double even though I made a list for them and sent a video of the rooms to the sales rep. They subsequently gave us a better price once the movers reported how much the items actually weighed. Our "personal moving coordinator" told us that her stuff would be arriving a few days after it was picked up. Then he said he made a mistake and it would be another 2 1/2 weeks!

I was still running late with packing and these gentlemen worked so hard to get me out on time! We only ran an hour over and that was my fault completely. I would definitely recommend them.

The guys from American Van Lines took care of all my items and delivered them promptly when I moved into my new house. They placed everything in their designated rooms and put back together everything they had taken apart. They were awesome!

These four men were really great. They got everything packed and loaded with care and efficiency. Unloading they also re-assembled the furniture they had to disassemble for packing. They did a terrific job and I give them 5 STARS!

The men (Johnny and Jeffrey) who helped me pack and move were very good. I was pleased with their service and would recommend them or use them again. The move coordinator (Jamie) did not answer her calls, did not return calls and I was very frustrated with her performance. It could have been much better. Also, Dorie, was very helpful and personable.

In the past, I have always moved myself and didn't know what to expect. We were extremely please with the service we received from American Van Lines! The communication before and after the move was outstanding. The move itself went very smooth. The movers were courteous and HARD working, going above and beyond what was required. We couldn't have been more pleased with the whole experience!

Easy and fast scheduling, but expensive and requires minimum 3000 lbs of charged weight, twice as much as I actually moved. Also, difficult to contact as the reps wouldn't update my phone from my office to cell. Overall satisfactory.

Ricky and Barry were absolutely wonderful! They had great attitudes and were so careful with all of our items. Not one item was broken after moving from Houston to California! I would recommend this company to anyone looking to do a long distance move.

I have used American Van Lines 3 times for long distance and local moves. They are very professional, efficient and have good rates and are accurate with their estimates. They don't do the bait and switch routine. Never had anything broken or lost. I would recommend them to others.

Update: American Van Lines reached out and was compassionate about the situation and agreed to come to a reasonable resolution. While the customer service provided can not be erased, American did ensure that both parties were respectfully satisfied at the conclusion. They have instituted a claims process for the damage as well.

Since writing this review, we have been contacted by American Van Lines and offered reasonable compensation for the problems we experienced. We are changing our rating to reflect the initiative American Van Lines pursued in taking responsibility for and rectifying our issues experienced.

Everyone from my sales person Allan to my moving coordinator Barbara and then the moving crew; were simply the best. All treated us with respect and courtesy and did a SUPER JOB. Thanks to all.

The visit for the quote went well according to a friend of mine who was there in charge. The amount budgeted seemed reasonable compared to others. My only complaint about the process is related to the delivery. The window they provided me was from 3 to 10 days after pick-up; however, I think it seems that usually it takes them 10 days, because they were not providing me with current status about my Estimated Delivery, and it seems that there were some communication problems between Main Office and the Delivery Department. My recommendation is to tell clients upfront that the service takes approximately 10 days, to avoid complaints, misunderstandings, and nervousness from clients. This will help American Van Lines look more serious and committed to their clients, rather than a bit shady (as I saw it because of the lack of communication and a concrete delivery date; this would have created a better experience for me).

Movers were on time, professional, coordinated and safe. I'm still unpacking but so far everything appears to have arrived intact. I did the packing, but the condition still depends on how they handle the goods. American made an initial estimate that was high, but the rep told me they could beat the prices of other movers. When I called with a lower quote from a competitor, they couldn't beat the price but came within five percent of it. I went with them and I'm glad I did.

We are impressed with the customer service team that they took initiative and worked things out for us eventually. Long story short, the service team gave us a call today. After hearing our story, they make multiple arrangements and was able to adjust to the delivery date correctly in the last minute. We understand the difficulty and challenge for a big company to provide good customer service in time and we are satisfied with their response and effort in making things right.

Storage and delivery of household items - Our experience with American Van Lines has been good, so far. However, there was a mix up with the delivery date. Other than a few scratches on the legs of a sofa, everything appears to be in good order. The loaders were very professional.

I am pleased to write a review of the move by American Van Lines that took my mother's possessions from Florida to Baltimore so I may distribute her things among her children. The move was well organized and moved rapidly. Several art pieces needed crating and were wrapped and crated very professionally with care and without damage. Several other rare and fragile porcelain and glass artworks were also cared for extremely well and survived the move without as much as a scratch on the outer boxing or wrappings. All the heavy furniture was carefully wrapped in blankets and stored. The truck loaded so well that nothing could be jostled out of place and damaged. The items were separated for two different locations and subdivided without problem for later redistribution.

Yesenia, from Customer Service, reached out to me after reading this review. We were able to reach a resolution. I appreciate her understanding of my experience and helping me find a way to make this right.

Excellent service from start to finish. I could not have asked for a better crew! From the initial customer service over the phone to the follow-up call the day after my move it was a 5-star experience. I was thoroughly impressed and will continue to recommend this company. Thank you!

I received a call from American Van Lines and had a long discussion with the agent. She made it clear that this is an exception to the rule of how they operate as a business. She also gave me some insight into the action items the company planned to take away from this situation, specifically around improving communication, transparency to their processes, and educating the agent that worked with me.

I am very pleased with Manny and his co- worker that moved me. All my furniture and boxes etc were taken care of with care and efficiency-- my move went very smoothly due to their professionalism. I appreciate it very much as this was my final move-- Thank you. Also the delivery and setup was equally done in a timely manner and with care.

Mover at packing end tried to bribe me; they had to move furniture a long distance from the residence to the truck and it was a move from Dallas, Tx. to Oklahoma. The company would have charged an extra fee; however, the mover voiced that if I were to pay him half of the corporate fee in cash he would not put it on the bill. Mover at packing end had his son do his job while he sat in his truck and requested drinks all day. Corporate customer service was non responsive and offered only a one hundred dollar discount on a three thousand dollar + bill (not even three percent).

We couldn't be more pleased with this moving experience. They were professional and all timing was as promised. I would highly recommend and certainly use them again.

American Van Lines has resolved our issue in a satisfactory way. A portion of my review was later found to be untrue. The portion regarding the owner's indictment was someone by the same name. I apologize for that mix-up and thank American Van Lines and its owner Anthony ** for working to resolve our frustrations.

American Van lines has agreed that they will refund the pickup shuttle fee in response as customer satisfaction is important to them.

I still don't understand the extra cost for elevators but all in all the company, the customer care, the mover guys, and with all my furniture/boxes showing up on the day we expected in perfect condition I would most certainly recommend American Van Lines to everyone I know.

All of our property was moved safely and for less than the quoted amount. Staff were great to work with.

They eventually refunded the $300. Through a comedy of errors, it was delayed longer than it should have been.

Sam, Jason, and Michael were great to work with and I would happily recommend them to anyone moving! I can't say enough about their level of professionalism and all around good nature. They took great care of our belongings and even took the time to double check about certain special items (like my wedding dress). I've moved many times in the last ten years, this was by far the best experience.

Upon hearing about the above issues, I was immediately contacted by AVL. They provided an acceptable explanation for where the issues occurred, explaining why it was an isolated incident, and what had been done to ensure they do not happen again. They offered an appropriate resolution. My recommendations for the future would be to involve their administration early and often should any similar issues with communication occur - they were very responsive to concerns.

Our realtor referred us to a list of people to contact from a website, then different people came and gave us estimates, and eventually we went with the site that gave us a proposal. American Van Lines did an incredible job. They had somebody help with the first part of my move and it was awful so they did a second part. They came and Mike and his crew were awesome. They were efficient and they knew what they were doing. I would love to have the same crew again. We’ve moved a lot in 30 years and we're temporarily in an apartment because we're building a home, and I will have them move me back into that. I would also have them move some pots of ours from the storage into our home because of the care that they took.

I told American Van Lines what I needed to have done and the fellow I spoke with was very courteous, understood me, gave me a price and everything worked out smoothly. However, I wish the cost was cheaper. It was a lot for me from Florida to Long Island.

It went very well with American Van Lines. The movers got everything done a lot quicker than anticipated, so that was good.

From the start of our moving process to the finish, American Van Lines was extremely professional, courteous and efficient in handling of all of our questions and the actual moving of our home. Excellent moving crew.

My sister used American Van Lines to move from Georgia to Seattle. So I used them too when I moved from Brooklyn. The people I worked with setting up the move did a good job and the crew were very good. I would recommend them.

It's our third time using American Van Lines. Everything was great and we had good communication. They kept us informed on everything on our pickup and delivery dates. They were good guys. It was very hot when they were doing it but they did a good a job. They didn't let up.

American Van Lines estimated a way lower weight and because of that and the location we were at, it cost us several thousands of dollars additional that we weren't anticipating. If we would’ve known up front, it wouldn't have been such a shock. We had to get two shuttles with the 18-wheeler. The actual moving people were excellent and took care of everything but the communications people needed assistance and could have been better. They underestimated by around $4,000. I wasn't sure if that was a bait-hook tactic. They didn't come out to inspect and it was all done over the phone where they had standard weights for certain things. If it was a visual check, it would have been more appropriate.

We checked out several moving companies and the American Van Lines rep that showed up to give us a quote was very pleasant and was more reasonable than other people we talked to. And so, we locked in with them. My interaction their moving coordinator was fine. Their response was good and they worked within the time frame that we’re told. Their crew was very good on everything. I was totally happy with American Van Lines and we will probably use them again.

I used American Van Lines two years ago and got them again for another move that was relatively close, about eight miles, but it was coming out of an apartment building and going into a ground floor. Everybody was nice and attentive, answering my questions and assuring me. They did whatever instructions I was giving them along the way to help me with fragile things. Their productivity was good. That particular moving crew was good as well as their leader.

I moved from Massachusetts to Florida and I had a very good experience with American Van Lines. They were very efficient and the time window they gave me was pretty accurate. Their moving team was quick, very cautious, and very professional.

American Van Lines were very good and very helpful. The crew were wonderful and terrific. I like them a lot. It has been a very easy experience. There were no glitches and they arrived on time. They charged stuff up to my apartment and down to my storage area and they worked very hard at it.

We had to move my mother from Palm Beach Gardens, Florida to upstate New York (Cheryl, New York). American Van Lines has done an outstanding job on both ends. My sisters did all the packing and American Van Lines did the loading. They transported about 4000 pounds and they dropped it off on time. Within two hours of the call, they were literally at the door and there was no breakage. The folks at both the scheduling and transport side kept us informed every move they were making. I would make a call and ask where the truck is then five minutes later, they'd call or email me back and say, "The truck is in Bennington, New York." I had 28 years in the Navy and I had the government move me 18 times so I know what I'm talking about. The experience was far, above and beyond all expectations.

My coordinator from American Van Lines was John and he did a very good job. I talked with him over the phone. We went room by room and he gave us a pretty close estimate as to what it would cost to move everything according to what we did as far as the online or phone conversations. The move was about 90 miles and we had one special request, a Sleep Number bed that had to be taken apart and reassembled because we had no idea how to do that and they did it.

We moved last May 5 and we used American Van Lines. The process was perfect and flawless and everybody that I spoke and worked with were very kind, helpful and wonderful. I absolutely love the guys who came out and moved us. They were really sweet. However, we had a few things damaged and I'm in the process of submitting a claim for it. We found a few things when the movers were still here and then we found some other things afterwards. They did contact me and sent an email with a link on how to submit a claim. I haven't had the chance to do it yet because we just recently finished unpacking everything and I wanted to make sure before we submit it because they said I can only submit one claim.

We moved from a condo to a house 22 miles away and we used American Van Lines. The moving coordinator who assisted me was awesome. He walked me through everything. He let me know what the process was and I told him everything I needed to move because it wasn't a full move. The driver called me and let me know when they were going to be there and they did faster than expected, so I got charged what they did instead of what I was quoted because they got it done faster. They were amazing and it was the best move I ever had. I would definitely recommend them to anybody.

I called American Van Lines, got a price, then went there and picked up three cartons and they delivered. It was a pick-up and a drop-off at a storage facility and then a delivery to my apartment and then pickup at the apartment for the rest of the furniture to bring it to the house. The crew was very good and they assisted me with my special requests.

It's done smoothly. Movers were on time for loading and unloading.

After the initial phoning up for the appointment with American Van Lines, I couldn’t get in contact with the coordinator sometimes. Also, they were supposed to give me a call back to let me know when the move date was, but they never did. I actually had to call the office to find out the day before. The moving crew on the other hand was great. There were a couple of items that were broken or damaged, but other than that, they were timely and worked well. It could’ve been smoother and communication could’ve been better, but the actual physical move was decent for the price that I paid.

My move was approximately 160 miles, from one state to another, and I had to have the furnishings packed and stored a week before these were delivered to my house. I got American Van Lines for my move and they did okay. My neighbor had used them before. My moving coordinator was very helpful and courteous, kept her word, and everything went smoothly. It was good with the moving crew as well. They stayed busy and didn't stop for rest. A few things were not handled properly and some things were broken, but when I mentioned this to them, they said, "Well, that happens." They didn't repair anything but I understood because there were parts that were loose. They graciously picked up and put on the truck an item that had been stored in a shed, but the pedestal part got broken.

We had difficulty with American Van Lines as previously described on this site but they have been very responsive to the complaint and worked hard to come to a very good resolution to the issue compensating us for the inconvenience. I would recommend them to others.

I had good talks with the moving coordinator and consultant from American Van Lines. I was moving 3,000 miles and cross-country. The crew who did the move and the driver who coordinated everything were excellent but the move took longer than I would've liked.

We Googled the top cross country movers and ended up with American Van Lines for our move from Seattle to Chicago. We had a lot of special requests and everyone on the phone was lovely, really helpful and got back to me within the same day. We also love the drivers, Dennis and Ali. They were on time and awesome and it was perfect.

We used American Van Lines in the past and had a very good experience with them. So when we were moving again they were the one and only place we called. And like last time they did not disappoint. From the sales person, Brian, to the movers, everything went smoothly and we appreciate all their hard work.

Raymond, Ray, and Andre were our movers from AR to OK. They treated us as 1st class family. We had a lot of stairs at the house we left, but they didn't complain. In fact they were super positive. When the truck arrived in OK they were so careful with our belongings, especially the piano. They made our move a very positive experience. I would give them an A+.

American Van Lines handled my move from Royal Palm Beach to Delray Beach. The move was not easy and I was very impressed with their professionalism and accuracy. I would use them again and highly recommend them to my friends.

American Van Lines was awesome. I did a little online research, read a few blogs, looked at a few ratings, made a few calls and they were not only the best van line rated-wise, but they ended up being the best-priced and very good experience. The gal who we originally talked and actually did the quote over the phone quoted much less of moving everything but she was awesome. Everybody else wanted to come out and walk around and kick tires but they did explain that it's by the weight. It's not by how many pieces one has by any means but what is being hauled for others. The quote was accurate although we ended up with more weight than we expected. It wasn’t an unexpected amount, though. The movers were phenomenal on packing and being careful with everything, very quick, and efficient. It was the same thing when they unloaded. It was an outstanding experience and I'd recommend them to anybody.

Team was professional and moved swiftly. It was a pleasant experience and I would recommend the service again.

Prior to our move here, I got a hold of three different van lines that were in the moving business and got estimates. I made clear that I didn't want my household goods to be sitting in a warehouse as it moves from East to the West Coast. I didn't want my goods to be unloaded at a warehouse and picked up by somebody else then dropped off from there. One thing that made me happy about American Van Lines was that they would have the same people pick it up, load it, drop it off at my house and unload it.

Setting up the move, with John **, was very easy and pleasant. He was very helpful while busy. The scheduled moving window was for 3 days and we were notified the truck would arrive on the third day. On that day we received a call that the truck would not be coming and would be a day late. Then it was difficult to track the truck to determine when it would be arriving. It ended up only taking a week, which was nice, but knowing where the truck is should be easier to determine. I had to go through three people in the office(s) before someone finally just said "I'll get back to you when we know," and then the driver ended up calling before they did. A few things were mildly damaged upon unloading, a hole in a hamper, many scratches and nicks out of dressers, but nothing completely ruined. The actual truck driver was nice enough to call the day before delivery and seemed very nice.

A very nice Lady from the company called me and we came to an amicable resolution. I am pleased with American Van Lines customer service and I am impressed with their customer care. I would definitely use American Van Lines again if/when I move.

My experience interacting with American Van Lines' moving coordinator was perfect. I couldn’t ask for anything better. The move was from Charlotte to Capitol Hill, 140 miles long and it went all smooth. I met the movers in Charlotte and they loaded everything up. We drove here and it all came off a lot faster than it went on the truck. They did an excellent job. Nothing was damaged, they took care of everything, and it was easy. If I have to move back to Charlotte, which might happen in another year or so, I’ll be more than happy to contact them again. I was very pleased and satisfied.

I moved from Charleston, WV to Yonkers, New York with the assistance of American Van lines and the sub-contractor Felix Transport. The service was efficient, caring and beyond any other I have experienced. Trust me I know, because this old women with cats has moved long distance several times over the past 35 years and previous movers did not come close to the quality service offered by this well-established company.

We wanted to make sure that once our furniture was loaded onto a moving van, it never came back off and got transferred. We moved from California to South Carolina, so it was a long way. American Van Lines came when they promised. They got it all loaded and delivered faster than the moving coordinator said. When they talked to us at first they said 10 to 14 days but it was here in five days. There were no problems at all. When we were researching, we heard about so many horror stories. We were scared to death once they loaded the stuff up but everything went smooth. I’m glad we weren't a horror story.

We did two moves with American Van Lines and the first one in December 2015, where we moved from Chicago to Florida, was outsourced by AVL to another company because December was a busy month. And this company AVL hired didn't do the move properly. The truck guy hired 3 helpers to load the stuff from our house, then he got another three vehicles to get the stuff delivered to us. It was like every single portion of the move was completely outsourced. It was all such a mess because nobody knew what's going on, nobody knew where the stuff was and a lot of stuff were broken.

We were very pleased with American Van Lines. They were very good, packed well and followed all the directions and all the special stuff we asked for. The guy has even moved a couple of pieces that have been delivered to the house into the right rooms when they got here. It's a wonderful experience.

My American Van Lines driver and helper were fantastic. They worked together to unload my item into my storage in San Antonio. The driver got my item to the location exactly as expected and everything was in good shape. The helper went the extra mile to help me. He helped arrange the storage unit nicely. Servicing was accessible and made sure the ground was protected before he puts stuff on it. However, I never got a call that my three-day window was coming up. I kept calling and leaving messages. When I finally got a call, at 7:00PM that day, it was from the driver saying he was gonna be in San Antonio first thing the next morning. That was the first time I knew that they were showing up so I wasn’t ready. I just potentially had at least 24 if not 48 hours.

I needed to move from Kansas to Nevada and get there in a short period of time. American Van Lines did good and I'm glad I had a great driver and helper. The service desk where I put the order in did a good job and I had a couple of issues that they were able to help me with. It was a great experience all the way around.

American Van Lines was punctual, worked fast, and quite friendly. They were very efficient and hard working. After they called me we came to a resolution. I'm happy about my experience.

This was my second move with American Van Lines. My second experience was amazing. The crew went above and beyond.

I've used American Van Lines before and used them again for a move from New Jersey to Florida. It was a very smooth and straightforward process, I had no issues. What I like about them is the crew that picked up was the same crew that delivered. When they picked up in New Jersey, it was in the middle of winter and it was really awful. They were very good and were very careful. Only one piece of furniture came through slightly damaged and it was really minor. I'm generally very satisfied with their service. American Van Lines are very professional, easy to work with and also very accommodating.

I started to look for movers and I saw American Van Lines in the phonebook. Then I got a coupon so that helped a little bit. It turned out that they were the most understanding and willing to work with me with the way my schedule might have been. I was disappointed in the coordinator because I would try and reach him and he would say, "I'll talk to you a couple of days before the move to finalize things." But he never called before the move. I've never handled this type of thing before all by myself and I would have loved to hear back from the guy when I tried to reach him. But he was very nice and pleasant. My daughter was in charge with the movers and she said they were also good.

Since writing my initial review, I was contacted by American Van Lines, and we reached a mutually agreeable settlement. Our complaint has thus been resolved.

Although arriving slightly later than expected, the service was great! It was a small job and they completed in a timely and safe manner. Would definitely use their services again.

American Van Lines had the most to offer for the best price. We were generally happy with everything. Everything went as planned. The crew was very courteous and we were happy with the final bill.

We like American Van Lines, their service is excellent! We are very satisfied, highly recommend.

The rates of American Van Lines range. What they don't tell is when they come in, an assumption is made that it's based on weight or boxes. I'm sure that's part of the tricks of the trade and I wasn't impressed about the pricing. I debated and started inviting three major quotes and then understood how the system worked and I moved down from a price tag of $12,000 to $4,500. People turned up at our house, I debated with the people who came to remove because they said it was priced incorrectly. That was not my problem but theirs. So I rang the coordinator and I said, "Either you can do it or they can pick up the truck and get the hell out of the place. I'll just have to do it some other way."

Your company did a great professional job both packing as well as delivering our goods to our new home without any major breakage. The men were efficient and very careful. I am very satisfied and would recommend your company.

This is the first time using a moving company. I thought there would be problems but from the first call to the final drop off across country everything was much better than expected... I still haven't opened the boxes but none were crushed. I have 9 months from the time of delivery to file a claim if there is any damage. I was very satisfied with the whole process.

It was all great with American Van Lines. They were the company that I decided to go with because they're a bigger company, reputable and had the price that I wanted. They had a bigger minimum but we don't really need that much so they went down and worked with me on the price. Everybody was very courteous and they were very careful with the furniture that my in-laws had for years. They were also quick and efficient and they got the job done. It was an easy and non-stressful experience. I'd use them again if I had to do that again.

I moved from Illinois to Pennsylvania and made no special requests from American Van Lines. The moving crew was excellent. All in all, it was a positive experience and I would recommend them to anyone.

All of them at American Van Lines were very nice and very good. They kept me informed even while I was on the road about where they were at to make sure that I got to Florida before they did. And the guys that did the moving themselves were awesome and worked their tails off.

When I looked on the Internet and started researching the different companies, I can see why American Van Lines was rated at the top. The moving coordinator was excellent and I was very pleased with the interaction with him. He called immediately and made numerous suggestions on the best things for me to do. I even got to speak to a manager at one point. He called me in the transition to get things arranged. I was trying to get them to sharpen their pencil a little bit on the pricing and he was able to help me with that.

American Van Lines delivered as promised. Other companies stated 10 to 14 days to deliver, American delivered in 5 days (from California to South Carolina).

American Van Lines' rep was very knowledgeable and helpful. Everybody else that I dealt with wanted so much detail that the conversations ended up being 45 minutes. But they made the whole process simple and easy for me. Their moving crew was awesome. They're on time, in and out on a timely fashion. They did everything that they said they would do. I was really impressed with how quick and courteous they were.

Staff (both schedulers and movers) were courteous, professional, prompt, skilled. Attentive to my needs, everything delivered on time and in excellent shape. Would recommend to others.

We were extremely pleased with the services of American Van Lines and Always Affordable Moving on our recent move from NJ to FL. I received constant updates from American by email and phone and every pre-move question I asked was answered promptly and completely. Always Affordable provided professional and efficient teams for the loading and delivery of my items. Everything arrived in FL in excellent condition and in a timely fashion.

We were in the process of moving to a new location, so I gave American Van Lines a call and set up the move, and everything went fine. The move was only about 30 miles away, so it was almost an inter-city move. They gave me the quote and we actually came in less than what they quoted because we were able to move some of the stuff ourselves. I had no problems nor any complaints with the crew during our move. Everything went off exactly as it was scheduled. They packed and loaded over a two-day period, and then delivered and unloaded on the third day. They were very good and courteous young men, and were very careful with packing and unpacking, and the way they transported the furniture. I would use them again, particularly the crew that we had.

American Van Lines did provide a refund for the disputed charges.