American Van Lines Reviews

Overall my experience with American Van lines was good. At times I had a hard time getting in touch with a coordinator but overall they were receptive to my needs. Only thing that was annoying was the driver's constant reminders of taking care of the balance payment before the driver came in although I told the driver that I will be taking care of it before he came in to deliver. This sounded little unprofessional, but otherwise he was professional and his helper was professional too. I recommend this company to my friends for moving.

My dad had died suddenly, so we were having to clean out his house and he had a bunch of our stuff from our childhood that we didn't want to trash, so we had to find a way to ship it to our respective homes quickly. Pam and I googled, looked on Yelp, and cross checked a lot of different shippers. The original moving coordinator was Angie, she was super helpful, very available, did her best to help me get the best rate, and gave me her personal cellphone number if I had any questions. She made that really super stressful situation much, much easier.

My mom's gotten older so I took her from Georgia to Texas to come live with me. I asked people who they've used when moving and got AVL as a referral from a friend. I got online and made a request for a quote and AVL called me back almost immediately. They were friendly and gave me lots of good information so I went with them.

We had the best experience moving out from an apartment with American Van Lines. Excellent service! We had no damages on our furniture. They took care on every single item. Fast and clean service. We are sure on recommend American Van Lines to our friends.

I wanted a change of scenery so I moved. I used American Van Lines because I noticed that they had good reviews compared to other moving companies. Their moving coordinator was very helpful and knowledgeable. And if he didn't answer when I called, he'd return my call. I was with the moving crew the whole time, watching them and asking them questions. They were cordial and respectful. I was satisfied with the experience and will use AVL again.

We were relocating and everything went well with American Van Lines. Everybody there including my coordinator was very good. The moving crew was very nice and helpful too. They worked very hard and were very productive. I was happy with my experience. I'd recommend them and I'd move with them again.

I found the team of movers to be courteous and hard working. They were literally running up and down the stairs. The most fit bunch I have ever encountered. They just tried to please in every way, even though I had several requests. I would highly recommend this group.

It was wonderful. The guys bent over backwards to make sure I was happy. They were really nice when it turned out I had way more stuff than I thought I had. My stuff was picked up and delivered exactly as scheduled. I have no complaints at all.

This is the 4th time I have used American Van Lines. I have yet to be disappointed. I have only moved locally but the moving team always shows up on time and completed the move earlier than scheduled. This time was no different. The 3 movers were very professional and personable. They made everything very easy for me and I couldn't be more grateful. I have a very bad back and they went above and beyond for me when asked. The price has always been fair and reasonable and the office staff always reaches out to make sure everything is on schedule. I'll definitely be using them again.

We were looking for a professional moving company to move us from Fairhope Alabama to Roseburg Oregon. We had American Van Lines give us a quote. It was expensive but we knew we were going to be paying for professionalism and that's what we got. They couldn't move us on the day that we reserved but they were there a day later. They were efficient courteous and very professional. I would recommend American Van Lines for your next move.

I just moved from one city to another. American Van Lines' moving consultant was good, and kept me informed. I had no issues. The moving crew was very good. They were excellent, hardworking, very fast and did a good job. I knew I would get a good result. As a matter of fact, I need a local mover now but I decided instead of using a local mover, I went back to American Van Lines. It cost me quite a bit more but at least I know how they are and it was very good.

Attention to the details and very professional. Trusted advisor services - sales consultant approach. Very competitive and convenient rates. We were checking out other alternatives and providers in the market however American Van Lines really pay off!

The customer service that Nathan and Fred provided was absolutely excellent. They took on extra responsibilities of crating a large table glass and wall-size mirror and did it with a smile. The whole team was professional and would highly recommend American Van Lines to family and friends!

I did an in-state move. American Van Lines had good ratings and a fair number of ratings when I did a Google search. It was a good interaction with the moving coordinator but there are some things that could’ve gone better. He wasn’t clear on the dates and that caused some anxiety, but it all got worked out and wasn’t a big deal in the end. However, nobody came to give an assessment of the move ahead of time and the bigger problem was that it was extremely underbid. I had more stuff than they anticipated so it took a lot longer than anticipated.

My corporate relocation services contracted with American Van Lines. Their moving coordinator was excellent. It was cross country move from New York to California. The moving consultant who helped in planning all the details of the move was very thorough, flexible in what I needed, and willing to bend over backwards. It was a great experience. The moving crew had some challenges working with each other. There were some heated discussions among them, but they did a really good job. They were very productive.

The movers were fantastic. I believe Manny was the lead although I may not have the right name. They were friendly, informative, asked questions and provided information and were very fast. They were terrific and very professional! And the management by Marcus was excellent and the people I talked with in Fort Lupton were very good and helpful.

This company is absolutely terrible. They're a nightmare to work with and become so difficult to get in contact with after you submit the initial down payment. I moved fairly last minute from North Carolina to California and was pleased when they told me they could pick my things up a few days after I called. I had no problems with the pickup. The movers weren't very professional, but they got the job done and had my one-bedroom apartment loaded in their truck in about 2 hours. I did all the packing and they just loaded boxes and wrapped furniture.

The moving crew of American Van Lines was good and professional. There were also no issues with the moving coordinator and they were able to accommodate all my requests, too. The only issue that I have identified was they haven't informed me of the time that they were to deliver. They said after I give the confirmation day, from there it will take a week. But fortunately, I got it in two days.

The American Van Lines coordinator I spoke with was very thorough. The moving crew was very efficient, and there were no big surprises. The only slight problem I had was that the company subcontracts a lot of workers with their own trucks, and their truck had a little bit of a roof leak in it, so it got some of our boxes wet, but there was no damage. It would have been helpful if the company inspects or double checks their subcontractors' gear.

I never expected to have such an excellent experience using this type of service. Brian was extremely helpful and helped us make the right choice for our needs. The moving guys were jovial and so professional. They made what would have been a stressful experience into a fun one. We couldn't believe the price! Great job!!

My realtor referred me to American Van Lines. My experience with them was great. The moving crew was really fast and very careful. All things went very well. I'll call them if I have to move again, and I will refer them to a friend who wants to do it.

I called AVL and their price seemed reasonable. We dealt with the moving consultant on the phone and working with them was fine. Plus, the moving coordinator was great. They put my stuff into storage between moves. However, I paid for climate control storage and I don't think that's what I got. My furniture was in climate control storage, but I don't think the rest of my things were there. All of my spices were solid like they've been baked in a 400 degree oven for nine months. A lot of my plastic kitchen things fell apart, even my washer and dryer which were white were yellowed. By the time I realized it, too much time had gone by. I got completely screwed on that.

Move to Florida - I recently sold my house. The gentleman who packed my house were very friendly and helpful. Then the guys who delivered were rather amazing with how they were able to get everything in the storage unit. Watching the driver get that big truck out of the storage lot was an awesome thing to see. Both Johnny and Victoria were so very helpful and friendly. I sincerely appreciated all of the effort and time they spent helping me.

A friend hooked me up with American Van Lines, and my experience with them was very good. The consultant was excellent. The move was within five miles, and the moving crew was fast, courteous, and very careful.

My interaction with American Van Lines' moving coordinator was great. He was very professional. He made me feel very comfortable, answered all my questions and very detailed as to how the process was from start to finish. I spoke with the same few people throughout the whole process so I got really comfortable with them. Their moving crew were great, too. They were very fast. They got it out much quicker than expected. They wrapped everything that was breakable or prone to damage and everything arrived perfectly and on time.

The moving coordinator did great, and he was the best.The moving consultant was excellent. I drove the guy crazy because we had three different states in mind to move and it changed. I kept calling and emailing him, he was patient and awesome. Also, the moving crew were good, professional, and did what they were supposed to do. Overall, it was a great experience. I would definitely recommend American Van Lines.

I was moving from Huntersville to Gastonia and American Van Lines got the mileage wrong. They had it down on the contract as 10 miles, but it's more like 25 and they charged me an extra $100 for that at the last minute. But, the movers that they sent were phenomenal. I was very comfortable with them. They knew I was stressed and they reassured me that it was gonna be okay. They were really sweet and they even helped me decorate. I have recommended them to my neighbor who's also moving.

The moving coordinator who assisted me with the purchase was very good. Also, the consultant helped me very well, so they employed in all the required details. Even the moving crew was really good, so everything was perfect. I recommend American Van Lines.

I received this company through my realtor and I was very pleased. From beginning of picking up my furniture to the delivery. Brian ** was a complete and caring of the move start to finish. I would also like to mention the movers Aldo and his helper did a superb job. Would recommend this company for your move with no second thoughts.

American Van Lines' coordinator was fine but the only thing I didn't like was that they couldn't give me a definite date when they were picking up or deliver which leaves us up in the air and we have no idea what's going on. Nonetheless, their moving crew were good.

Our move using American Van Lines was a good one and was done professionally. We moved some things to Pennsylvania and some things to Florida, where we moved permanently from the Midwest. I was satisfied with the services and everything was done according to the way they described to me how it would be done. The woman who I made the first arrangements with was in Cooper City, Florida and she was excellent. I like the fact that they notify when the move would be taking place. The crew was also pleasant and got the job done. When we arrived in Florida which was the day that they brought out our things here, there was a horrendous rainstorm but they were able to bring everything in without anything getting one bit wet so that was great.

We retired and relocated to a 55+ community. A friend of ours recommended American Van Lines. Their price was great compared to other prices we have gotten so we went with them. The moving coordinator we spoke with was business-like and friendly. The person who helped us with the planning of the move was good. When we had any questions after we made our decision, we just called him and he answered them. He also had somebody else call us with the answers. The moving crew was very good and professional. I would recommend them.

We've used AVL in the past. We used them recently and I had a very good interaction with AVL's moving coordinator. The people who work for them do a good job and have excellent decorum. I'm very satisfied with them. We're gonna use them again.

Moving from Florida to Sparks, Nevada. The furniture and cartons were put on the trailer with care. When the furniture arrived in Sparks NV, it was removed with care. Items were placed where I told them to put it.

From my initial contact with the company to the final pick-up and delivery there was always someone available to answer questions or contact me with updates. The moving staff were excellent handling all the furniture.

Too many restrictions. Called to get a quote for a move from Alexandria, CA to Burlingame, CA, with a additional pick up in a private garage en route in WV. Was first told they need a three day window for pick up and then told they don't pick up en route in a different state. Woman seemed stressed. Goodbye. Next.

I had a job related move and contacted American Van Lines. However, they were not able to move by themselves. They had a second party who did the move for us and that was not a good experience. Everything was screwed up. I don’t think they were professional movers. They didn’t come on time, didn’t deliver on time and there was no method to indicate how many boxes they packed up, and it was a mess. There was no methodical listing of boxes so at least we can count the articles. The only thing I had trouble with was the movers. Also in the beginning, we were told of the cost but at the end, it was more than what we expected.

The salesperson at American Van Lines was really good, however, the coordinator was poorly informed. She would just say stuff and it turned out not to be true. It was a problem and so I had to go back and forth to get accurate information. But their moving crews were outstanding in all ways and were nice to have in the house. There were a couple of local guys they picked up to help on the pickup end. One of them was having some health issues and was unable to do the stairs very well. But they were very perfect and they stuffed everything in the van. It was great and I would absolutely recommend them.

The moving coordinator was courteous and knowledgeable. Then the consultant did everything that we needed to do. We moved many times locally and internationally so I felt that he did a good job in terms of understanding our needs. Also, the crew were lovely. We had flood advisories and all sorts of things going on that day and it was a challenging move. There was great communication all the time and there were updates as to what we could or couldn’t do. They did a good job. I would definitely recommend American Van Lines.

Great service with follow through. The movers were professional and the staff was courteous and on top of the details. Brian **, Barbara ** and Jairo were great! I would use them as a vendor during hurricanes again. I would also recommend to my owners in the building as an approved vendor.

I chose AVL because they had an appraiser come to my apartment to see what was being shipped, thus, giving me an accurate cost estimate. This individual was very helpful, cared about my things and made himself available whenever I needed clarification on several of my questions. Another representative gave me updates on a weekly basis while my things were in transit from Florida to California. Lastly, delivery to my new place was not possible using their big 50 feet rig, they were accommodating by transferring my things to a smaller truck and delivering on the original date, even if it was 7 pm when they arrived. It is a professional moving company with their own trucks, not brokered out to a total unknown. You deal with them from the beginning to the end.

We used American Van Lines, and the whole process went very well. I had several requests making sure they were careful with certain items, and they did a very good job. I was very pleased with every aspect of it. The moving consultant did a great job. The moving crew was right on their estimated time. In fact, they came in a few minutes earlier. They were very thorough. There were three guys and two of them were very customer-oriented. The other one did a good job as well. He was not very vocal in conversations, but it didn’t affect his work ethic at all. In essence, there were two moves because we had some stuff that we were moving to a storage unit for our son. They took the furniture and stuff to the storage unit and then went on to the new house, which was great.

I talked to several different moving companies and the person from American Van Lines who helped me sounded like he knew what was going on and was glad to have my business. He was just really accommodating, very professional and very warm. The moving crew was also great. We’re a retired military couple and that was our 23rd move. We’ve been married almost 40 years. And for us, American Van Lines was in the top two for crews. They’re personable, funny and fun. They were working hard. It was so hot that day and they really did a good job and took care of our stuff.

I've used American Van Lines a couple of times and I referred them once to somebody I worked with. We've all had a very pleasurable experience each time. The moving crew wrapped everything, delivered my stuff, did what they said they were gonna do and I was happy. One little thing got broken but it's expected when people are moving a bunch of my stuff. Anybody else I spoke to were fine as well.

I have used American Van Lines twice. The first time I had a flawless experience. The team was fantastic, Pat was the driver and his guys were professional, polite and did a great job on both ends of the trip. We moved out of state and they did a great job. The second move was a third party because I had a short lead time and they didn't have their own guys available. The team they sent did a good job and I didn't love the moving guy's attitude although they did a good job. My complaint was followed up thoroughly and in a very professional manner. I have moved many times and it is very difficult to find good movers these days. American Van Lines has proven itself to be the best I have found out there and I highly recommend them.

I joined a different company so I have an out of state move. I contacted American Van Lines and the moving coordinator was awesome. The movers were top-notch as well. My company kept moving the date, and the guy that I talked to everyday was really flexible. They’re good and I’d use them again.

I was very impressed from Scott, Ben and Jennifer... The driver Patrick is awesome. His helpers in New Jersey, very polite and careful and what poor Patrick had to go through because of Hurricane Mathew (I think) was amazing. When he arrived at my new home, very kind (it is one of the most stressful situations to go through. This is my last move and since my husband died, was very upset to leave home), very professional, hired the right people. They also very polite, kind and respectful to all of my belongings. Patrick is an asset to your company.

The first time I heard of American Van Lines was from a colleague in Maryland who used them and had no issues. I checked on the ConsumerAffairs site and they came up okay. I went to different companies and got quotes. One of the companies came very low so I was about to go with them, but then I talked to AVL and they came up with a good price. But things changed.

The coordinator was awesome. She was the reason why we went with American Van Lines and used them because they were very interested in us and they made sure we were okay as opposed to worrying about how much money they were going to get from the process. She reassured us not to worry and that they're the movers and to let them do their job. Everything was done and scheduled to the first coordinator so the second coordinator who worked directly with the movers very succinctly let us know the dates to expect the movers. They showed up, moved our stuff, brought it here, and we were good. They were unbelievably efficient and fantastic. It was a very smooth process. They were also very straightforward with their pricing. Everything came in where they said it was going to and nothing was damaged. Everything was expedient and done with care, so I give them all the highest regards I can.

A robbery occurred at the house that I lived in before, and I couldn't live there anymore and needed to move. Price-wise, American Van Lines was within a few dollars of the estimates that I got from other transport companies. I got three estimates and they were all within $20 to $30 of each other. So, that lets customers know that there's no screwing around or they might not be getting another price, and nobody is taking advantage of them and charging them double because they don't know any better.

I used American Van Lines when I relocated to another state. The moving crew, especially the driver, were amazing. It was the best part of my whole experience. They were fantastic in picking up my things and delivering them later that week. They worked magic. American Van Lines is a great company. I would recommend and use them again.

I would recommend AVL because they did an awesome job. They worked hard because I had a 10-room house but moved into a two-bedroom apartment. My only concern was my husband's wedding band inside the case of a Brad Paisley Christmas CD in a drawer was gone. I filled out a report but they said they never saw it. The ring could have fallen out but I didn't take the drawers out of the dresser and just put tape around them. But it's okay because he is paralyzed on the left side and can't wear it anyway.

I asked the realtor to give me a recommendation and American Van Lines was one of them. We moved from the house I sold to an apartment. I wasn’t too happy with their moving crew. The first guy that came to the door said I had more boxes than expected and that was going to raise the price. I told him that there was no way. I got rid of a bunch of stuff. He said okay and went on from there. At the end of the move, I tipped the three guys that and gave $60 in change to one of the guys. He looked at it, put it down the table, and started counting it out one bill after the other without saying a word. He picked it up, counted it again and never said a word. I told my moving coordinator I don’t want that same crew back here.

I was organizing a move for my daughter from New York to California. I wanted to make sure that it's a big company that was well-known and in business for a long time because we didn’t want to have some fly-by-night one. American Van Lines' moving coordinator was very thorough and provided everything we needed. The moving consultant gave us all the pounds and there would be a credit at the end if the pound was all done. The moving crew was excellent. They had all the materials they needed for wrapping and they were very careful with breakables. They hustled and they were really good.

I've used American Van Lines six times and they've been great ever since. The experience is very smooth, streamlined, easy, and efficient. Our coordinator for more than one move has been great. The moving crew is helpful and accommodating too. They come extra prepared to help me think of anything that I forgot, and they're very delicate with the furniture.

The movers from American Van Lines were quick, and they did a fantastic job. However, the call center portion wasn’t that great. The coordinator was fine the first time I met her. Past that, any time I tried to email her, I didn’t get too much response back. I had to reach them or leave messages and sometimes it was hard to get anyone to call me back.

I had an antique furniture that had to be moved from West Virginia to Texas. I had called an antique company to see if they knew any kind of a moving people that would handle that and they mentioned American Van Lines. My mother is 98 years and we had to move here to an assisted care place. We're moving my great grandmother's bed that was built in 1850 and this was some of the family heirlooms that she was using but could no longer fit into her place. My sister in West Virginia, where my mom was, had to take care of that end of the move and be there when they came to pick up the furniture. When the things arrived, I was the one that to handle that. There were some problems with my sister when she was told that they would be there. She had one phone call that did not leave a name or a number on her cellphone. She could tell somebody had called and figured it might be them but she never knew if that was them or not.

I did a Google search to see what are the top 10 van lines available and found American Van Lines to be one of the top. Their moving coordinator gave me a good and competitive rate and I surely appreciate him doing that. Towards the end of the time, they were saying that they own the truck, and don’t do a third-party deliveries and that’s how they’re different from all the other companies because other companies sublet the transaction to some third-party truck owners.

Our experiences with American Van Lines were terrific. Everything was positive, and we were very pleased with the people we met. The moving crew was there early and were very good. However, on the way back, when they were actually delivering the furniture, the poor driver was by himself. My husband and I would just take off the wrappings but he basically did most of it himself. It all went well, but it was tough on him. But other than that, they stuck with their price, didn't play any game, and were good to deal with.

I used American Van Lines when I was moving due to work reasons. The delivery guys did the job pretty quickly. It took them minimal interference and by simply showing them the stuff, they were able to pick them up without any too much discussion. It's hassle-free.

The three guys that moved us were excellent. They were professional, friendly, careful and quick. The price was by far the best I could find and to get such excellent service is very unusual. We are extremely satisfied. I would recommend MBM Moving to anyone.

The moving crew did well however from the beginning there were seven different answers to the same question. And the more people I talked to, I always got a different answer. It was confusing for a while. I felt that I was doing all the legwork to find out what was going on with my delivery. The truth of it is, they never do any of it. If I knew that, I wouldn't have to do any of it. And I don’t wanna blame the girl who initially came up because she really did a good job. And once I got hooked up with her, it was a phenomenal experience with American Van Lines. It was absolutely great.

I did some research online to try to find someone to help. After talking to other moving companies, the rep from American Van Lines was the easiest to talk to and he made it easier for me than I thought it would be. The move was a house to house loading and unloading. The moving people were very helpful and quick. It was 100 degrees outside and they worked their butts off. I would definitely recommend American Van Lines. My parents will be moving across state so I recommended them.

I relocated my family and I used American Van Lines. Their reps were fine, but on the day of the move, it went a little slow. The crew took a lot of breaks and it was a very slow-going day. They were there for a long time. Everything was okay until we got our goods delivered. I have moved quite a few times and I experienced more damage to goods with that move than any other ever.

American Van Lines' coordinator was very professional and their consultant was knowledgeable and courteous. Their movers were very efficient and overall, it was a very good experience. I would recommend American Van Lines.

Talking with the moving coordinator went well. We got along with the moving crew, too. They were very congenial and did a good job. A rather concerning time though, was when American Van Lines had us moving in at a different date than when we were scheduled for. There was a period before we would be able to move into our new house, and that date was confused for some reason. We eventually had to get them to rearrange some things and move us in on the date that we initially scheduled for. We also had some breakage involved with the move and we're in the process of putting together a claim for that.

We were moving from one city to another, and the moving coordinator from American Van Lines was good. The moving crew didn't break anything too. However, they were considerably late when they arrived and that sent the whole move back. We ended up getting to our destination after dark.

I'm old and I had to move because I was handicapped. I was looking for a mover that could hold my things for a few days. My daughter found American Van Lines and she talked and emailed them. I was there during the discussion of the details of the move and the person in charge talked to me and was very accommodating. On the day of the move, the crew was on-time and moved quickly. We had a problem though since the glass door was broken but we didn’t notice it ‘til later, as far as it closing after that. So, I don’t know if it was the moving company or some other and we didn’t report it.

Updated on 05/25/2020: I conducted a move back in 2016 and this company still hasn't paid me the reimbursement for my damages. The movers were not on time, damaged a large portion of my furniture and damaged my house while packing. Every time I called AVL, they straight up lied on when the movers would show up. In ANY settlement, they force you to sign a gag order from posting reviews. I paid over $700 for insurance and in order to get paid, they force you to sign documentation that says you can't write a review. DO NOT TRUST THEM. PLEASE READ ABOUT MOVERS FRAUD BEFORE SIGNING UP WITH AVL OR ANY OTHER COMPANY. They still owe me $1200. I chose not to sign the documentation because it seems really sketchy to have a customer pay for insurance and the only way they will pay you back is if you keep your mouth shut.

I've been using American Van Lines for years and they're very reliable. They do what they say and the price is right. I used them again when I was moving offices and I had a very good experience with their moving coordinator. Everything was also smooth with their moving consultant. The moving crew was great, too. They cleaned up and were very efficient. I couldn’t ask for a better experience. I was very happy with their service and I have recommended American Van Lines to friends and family.

Working with the moving consultant was a little testy at the beginning but she was fine. She came around after she realized that I already talked to so many about all these things and that I had already given them the information, which was already on the computer. The moving crew was friendly and I felt comfortable with them taking my stuff. The move was just within the state so my only requirement was that they don't break my stuff, but they broke a couple of things.

My brother used American Van Lines first. He recommended them to me and since then, I have used them for three times. Their people are extremely professional, punctual, came to our house and checked it all out to see what has to be moved. We were moving from two houses into one house so we had two trucks and both of them were amazing. The first day that they were supposed to move us, the deal fell through in the middle of the move and my realtor had ordered to stop the move. I was freaking out - the most stressful day of my life. They put everything back but they said not to worry about it and they stayed on the property for an hour in case things changed. We finally got everything to work out and they stayed late until 11 o’clock at night. They were awesome.

AVL's rep had a very good plan for when I moved. They were able to accommodate the schedule change I had. They packed everything well and ensured everything would be delivered in perfect condition. They did a good job and I was really satisfied with the experience we had.

This move was very easy and stress-free for me. The crew was respectful, professional, and courteous. They wrapped all my furniture and were very careful with all of it. They never stopped working until the loading and unloading was completed. They were communicative and kind. I will definitely use your company and the same crew again. Thank you.

The movers were courteous and respectful of our belongings. Sydney did a good job of coordinating the move with us. I do think that there does need to be more clarification about when stored goods can be delivered. I think that would help prepare customers should there be a delay.

Brian, my moving coordinator from AVL, was pleasant, straightforward and efficient. They sent a three-man crew for the move. They got everything disassembled, loaded on a truck and into our house quickly. They were efficient with minimal damage. It took them three hours and they did a great job.

I retired early and built a house 1,500 miles north. I'm moving from Western Florida to Indiana, and got American Van Lines for my move. The moving coordinator and the consultant were outstanding and superb. Compared to another moving coordinator I had before, it was a night and day difference. The consultant also spelled everything out in black and white. There was nothing to guess. If I had a question, he said, "Let me get right back to you on that," and he did.

My first choice basically bailed on me and told me they weren't gonna move me the day before. American Van Lines was my second choice and they said, "We will help you anytime we can." We like the person that I talked to initially. Overall, they were good and I'd recommend them.

I was looking for a company for my move. I already contacted a couple and had them give me an estimate, but I wasn't pleased with the way they are doing their business. I didn't understand how people from the other businesses could give you an estimate over the phone of what you had. I've heard worst stories about these companies shipping your merchandise to another place. They take it off the truck and put it on to another. By the time they get to you, they'll hold you a hostage until you pay some more money.

I was moved on 10/10/16 and I must say it was a great experience... they were thorough, fast, and courteous as well. If I ever move again or anyone I know I will most definitely recommend them. Thank you and thank you!!!

This was an office to office long distance move. Customer Service is lacking and often rude, hard to work with, nonresponsive once prepayment was made. Does not return phone calls or emails, promises credit and does not apply. The packers were great, going above expected with wrapping the furniture. The Estimator and packer both very efficient and easy to work with.

We were relocating to be close to our family, so we did some research on the Internet and found American Van Lines. We've had a very pleasant experience with the moving coordinator and their crew has been exceptional. They were very, very good.

My parents had used American Van Lines a few years prior when they relocated so I picked them, too. Everything was great with their moving coordinator. They gave me a quote promptly and it was a better price in the competition. The moving crew was also very efficient. All in all, it was a very good experience.

My experience with American Van Lines was magnificent. They picked up my household and delivered here in Austin, Texas, and everything was wonderful. The guys who did the uploading to the truck were very professional and very respectful.

We were retiring and moving closer to our kids. I went online and looked up “best moving”. We priced several moving companies and American Van Lines came within a couple hundred dollars and they could keep our things overnight which was one of our deciding factors. I contacted the moving consultant and she said that the move would be between 10:00 and 1:00. When I had told them that we couldn’t go before 11:30, she said that they’d tell the moving company. But while we’re in the middle of the closing, they called at 10 o’clock and said they were in front of our house which meant that they sat there for an hour and a half which was unfortunate and not necessary because I had given them the information. So, I wasn’t real impressed with the moving coordinator.

I was moving from Arlington to Irving so I was looking American Van Lines up on the internet and I liked their price. The coordinator was great and friendly. The crew who came on the day of the move were fantastic. I had a very good experience using American Van Lines.

We bought a house and had to move from Delray to Boca Raton. The moving guys were great but the packaging was terrible. A large drawer that I bought in Brazil got broken. I didn't do the insurance because the guy that came to my home said that it's mediocre so I shouldn't do it. They only gave $66 for the drawer even if cost almost $5,000. The guy that took my drawer went down the stairs and just pushed my drawer. I don't have another one here and with $66, I can't buy anything. That was crazy and I'm really sad about that.

I was moving, and I used American Van Lines. They weren't very informative on the length of time the move would take. They clearly made it inside of the contract days, but just barely and they implied that it'd be much sooner, but it worked out just fine.

I had a wonderful experience with this moving service - they communicated VERY well and everything went as smoothly as it could have. None of my furniture was damaged in the move and nothing was missing - everything showed up exactly as it was when I saw it loaded up on the truck. The whole move only took a week too, which is amazing as I went from one coast (Tampa, FL) to the other (Seattle, WA). Our driver, Rhett, and our mover, Roger, were very friendly and our moving rep, Natahlie, was super helpful as well. My estimate was spot on except for two hiccups of needing a shuttle to go between my apartments and the tractor-trailer, since the big truck couldn't fit in either of my neighborhoods. I was made aware of the possibility of that happening in advance so it wasn't anything fishy. Overall, using this moving service really took a lot of stress off my mind and to me, that's priceless.

The moving crew was very productive and professional. We had a lot of stuff so it was a little bit expensive. I have one complaint though. They insisted we make cash payment which was a little unexpected and made us uncomfortable since most of the time we use credit cards.

My wife's retired and she wanted to move from San Diego to Las Vegas. So we got American Van Lines for the move. There was a mix-up at the pickup date, but that was alright as my daughter was there to take care of it. The movers were fine but they knocked my piano over, broke the pedals off and the meter on it. It was no biggie so I didn't want to make a claim. The piano was made in 1911, and I don't use the pedal much. I just wanted them out. I'm also missing a small TV that has a DVD recorded right in it. Other than those, everything with American Van Lines was okay, and the mover guy was really nice.

The moving coordinator of American Van Lines was excellent. He helped me answer my questions and he was there for me when I needed him. The consultant also kept in contact with me. I had a question on how to reach out and contact him and he was there and able to answer the questions. The moving crew was awesome, too. They went out of their way. I had a dryer in the garage that needed to be put upstairs and they did that for me. I couldn’t have asked for better.

I found American Van Lines to be professional and fine until it came to delivering my items at the place where I was living. They told me they were gonna deliver my items in a certain amount of time. However, they were exceptionally slow and they weren't as upfront as they should've been. They went with a loophole in the contract. I told them that they should have told me in the beginning so I could've made other arrangements. I had to remain in corporate housing for almost an additional 30 days and wound up paying for an empty apartment with no furniture in it. I could have wound up living in a hotel for a month if I didn't happen to be working for nice people. But the delivery guys were careful and cautious. I lost one frying pan which cost over $100 but they refused to reimburse me for it. I didn't make an itemized list of my goods so they said they couldn't verify that they had lost it but that wasn't a big deal considering the amount of items I had.

I was retiring and had to move, and I looked up moving companies online. In a timely manner, I talked to this young man in Florida and he was very nice and able to help me, so I decided to go with American Van Lines. The moving consultant who helped me plan my move and the moving crew who assisted me on the day of the move were good. My move was expensive. They had to shrink wrap some furniture for me. These were stored in a garage for a month or so. They did that well, and I appreciated it, so I didn't care that I had to pay for it. There were some things that were damaged. There was a dent in one of the pieces of furniture. A couple of pots were discolored, and also another piece of furniture that was antique white. But that's no big deal. Other than that, I was happy and relieved. They did a great job overall and I would recommend them to a friend.

I had no idea there was this much difference in movers. I talked to five different girls and I had no person that followed up with me. The movers smashed an antique sofa I’ve had. It was wood and it had the pegs. I have the pictures of when they were unloading it. They broke a mirror and I don’t know how in the world they ever did that because it had wood all around it. I have half my stuff in storage now. They were a week late than what they have told me that they would deliver, so I spent that time in a hotel. They said they will reimburse me up front and I had to sign off that I wouldn’t verbally, in the event, bad mouth them which is not gonna happen. I understand I have six months to file against them.

The rep did a very good job. She came out to my house and looked over everything. She explained everything to me. It was a pretty easy and ordinary move. I didn't move a lot of furniture, but I had lots of boxes of books, personal things and clothes. The movers were very good. They worked quickly and efficiently. One or two items I had that were old and were like family mementos. It were little ceramic or antique China. And I specifically told them that they had to be extra super careful with those in however they packed them. And he assured me that they would. When they got here, he brought these things over to me still wrapped up. I unwrapped them and everything was perfect. And he showed me how they had wrapped them real carefully and taken good care of them, so I was happy about that.

The sales person, Dottie, was very helpful. Someone named Kendra, called and said she was my personal moving coordinator. Never heard from her again and called numerous times over 2 weeks with questions and always told she "was out". Never re-assigned anyone and difficult time getting questions answered. Dispatcher was great and informative about schedules! Carlos and Carlos, the actual moving team was awesome! Came earlier than expected. Re-assembled furniture. No damage at all. Very professional.

American Van Lines was very good. Their rep, Jason, was the first person I spoke to about the timing, the number of pieces of furniture, when and how long it would arrive and insurance. I felt confident choosing them after that. Victor and another young woman assisted me in planning the details of our move. We talked back and forth and they checked in with me if I forget. We talked about when they would show up and with how many men, and if I had anything changed or had I added or deleted anything from the list. They stayed in contact with me the whole time from when they were there that day, after the truck left, on the way, and when they'd arrived with our belongings. I had their phone number and I could've called them any time but they kept calling me.

I was relocating out of state to be with my grandbabies. The American Van Lines moving coordinator was wonderful, very informative and very helpful. The rep who helped me in planning my move was not bad too, although I did find it to be a little confusing when they called me a couple of times with the same information ‘cause she forgot that she had called me. But at least she was thorough. The movers themselves were awesome as well. I’m very pleased with them and I would recommend American Van Lines to somebody else who's moving.

American Van Lines had a truck bound for the West Coast nearby the town that we needed the move made. So the timing couldn't be better for us. In fact, the lady that we were to pick up the load from said it had to be out by Friday, and they were planning on picking it up Friday morning. However, there was a big lack of communication that cost a bit of aggravation. Somebody didn’t get the communication correct between who the shipper and the “shippee” was because they called us up thinking that we were the ones that had the load outbound, and they called the lady with the outbound load up to tell her that it would be delivered by so and so. The instructions weren't crystal clear on all levels. Nevertheless, it all worked out. The moving crew's productivity was extremely well, and given the fact that they were not professional piano movers, they did a splendid job. They moved everything without a hitch nor a scratch, and the job was extremely well done.

My moving coordinator with American Van Lines explained pretty much the whole process, went in-depth with the details on how it works out, and did a really fantastic job. The moving crew was professional, pretty efficient, and quick. They were also very delicate with my stuff. American Van Lines was my first moving company and they pretty much exceeded my expectations for delivery purposes and all. They were A+ in packing stuff together. I’d definitely recommend them.

I had a fantastic experience with AVL. I was moving from one part of North Carolina to another part of it, so I put a thing out that I was looking for moving companies and they contacted me, along with many others. But AVL's price was good. I had heavy stuff and they were gonna send four men so I got them. The moving coordinator was very helpful and professional and then the moving crew members were super. They were polite and prompt. They put rolls of stuff down on the floor so it wouldn't get messed up, put all things where I wanted them to be and made up boxes for me. They answered all of my questions and did the job very quickly and very well. I am a military wife so I have moved many times and these men were the best ones I've ever had.

Our experience with the moving coordinator of American Van Lines was good. However, the experience didn't go well and we aren't very happy. Some of our furniture got a little beat up, unfortunately. And the bad thing was we realized a checkbook we had left in one of the dressers we had moved was missing. And we had two fraudulent checks worth $2,500 written on that account. It was in my wife's bedroom, so there was nobody else that had access to it other than their guys during that time. We had brought it to the attention of American Van Lines and there was a police report done, but I've never heard back from them.

The team was able to accommodate a late pickup time for my move from Illinois. The items were quickly packed and transferred a week later to my home in Georgia. The staff was very professional, courteous, and efficient with getting the items moved between the two locations.

I've used American Van Lines about four years ago when I was relocating from a different state. so I decided to use them again for my recent move. My interaction with their rep was good, up until the last part on this last relocation. He had a family emergency so I had to deal with other people. But their moving crew was good. They got my stuff all loaded up and unloaded fairly quickly. The very first time I've used them, I wasn't satisfied at all. But I took a second chance since it's a different state and it'll be a different mover, and these guys did really good.

I've used AVL in the past and then used them recently again. I had excellent interaction with the moving coordinator, the consultant who planned the details of the move and the crew on the day of the move. Whenever I move, I'll be using AVL again. They're great.

We were moving cross-country and my work helped cover it for us. The moving coordinator that we dealt with from American Van Lines was friendly. Although it would've been helpful if they have little packing tips because I didn't know that we couldn't pack them in bags, so it took a little bit longer for the movers since they had to fill the boxes to accommodate it for us. The crew that first loaded everything and the crew that helped them move worked really hard and were very friendly. They worked as quickly as they could. They were timely and did the best that they could. However, the actual delivery day was about four days off of what was originally projected. Then we have things that were broken because the boxes weren't prepared to be turned upside-down. We also had a couple of pieces of furniture that were damaged.

Our move was out of state and it wasn't an entire house move. It was two-thirds of a house move and we left some stuff there. One of the reasons I went with American Van Lines was I read all the reviews that other people had put in there and they had exceptionally good reviews. The coordinator did absolutely great and he couldn't have done any better. Also, the moving crew was awesome. They moved some stuff around the house for us to move it out of the way, so we could get some other stuff to fit in which was really nice.

The American Van Lines rep I talked to was quick to respond with information and quotes. We had a bit of confusion between the people who did the different roles but when we got to the right person, then they were good to respond. My constructive criticism would be that they should set expectations with the client about who to work with on this and that. That would have been helpful for us. Their moving crew was professional, focused and got the stuff done. My move was the only one I've ever heard of wherein the stuff got there on time or early. I had talked to several people who had done cross-state moves and they said that all of the stuff will always get there so much later. But with AVL, everything got there in the early end of the time spectrum I was given. I'd recommend them to a friend.

I searched American Van Lines on the internet, called people up, and did some cost comparisons. Their movers did a great job and packed everything up pretty well. They were very hardworking, pleasant, and respectful of my kids. Unfortunately, when things arrived, one unit was significantly damaged. The back piece of a furniture had broken. I got $500 worth of damage and because I agreed to the contract that said I get 10 percent of the damage, they gave me $50. I don't know if I'd agree to that in the future. I think they should pay for whatever damage is done. But even though I had some issues at the end, my experience was still generally good.

I knew the representative from American Van Lines because I'm a realtor and they're a partner company with us. I moved with them personally and it was a very simple move. I bought a house and moved two miles away from where I was. Their moving coordinators were very good and their moving consultant was excellent and she kept me up-to-date and kept checking with me to make sure everything was fine. It was also okay with the moving crew on the day of the move but there was a little bit of a language barrier, and they could’ve treated my belongings a little better.

American Van Lines was very responsive and contacted me quickly with my concerns. They helped me resolve the issues I had and we have come to an amicable agreement.

I received a call from the Customer service supervisor. She listened patiently to my dissatisfaction and agreed to help me resolve the problems that I had. We came to an amicable resolution.

My mother and I hired American Van Lines to move her from southern California to Michigan. The company said they had their own drivers and trucks, but of course, when it came down to it, they sent an outside contractor. American Van Lines over-estimated our weight by about double even though I made a list for them and sent a video of the rooms to the sales rep. They subsequently gave us a better price once the movers reported how much the items actually weighed. Our "personal moving coordinator" told us that her stuff would be arriving a few days after it was picked up. Then he said he made a mistake and it would be another 2 1/2 weeks!

I was still running late with packing and these gentlemen worked so hard to get me out on time! We only ran an hour over and that was my fault completely. I would definitely recommend them.

The guys from American Van Lines took care of all my items and delivered them promptly when I moved into my new house. They placed everything in their designated rooms and put back together everything they had taken apart. They were awesome!

These four men were really great. They got everything packed and loaded with care and efficiency. Unloading they also re-assembled the furniture they had to disassemble for packing. They did a terrific job and I give them 5 STARS!

The men (Johnny and Jeffrey) who helped me pack and move were very good. I was pleased with their service and would recommend them or use them again. The move coordinator (Jamie) did not answer her calls, did not return calls and I was very frustrated with her performance. It could have been much better. Also, Dorie, was very helpful and personable.

In the past, I have always moved myself and didn't know what to expect. We were extremely please with the service we received from American Van Lines! The communication before and after the move was outstanding. The move itself went very smooth. The movers were courteous and HARD working, going above and beyond what was required. We couldn't have been more pleased with the whole experience!

Easy and fast scheduling, but expensive and requires minimum 3000 lbs of charged weight, twice as much as I actually moved. Also, difficult to contact as the reps wouldn't update my phone from my office to cell. Overall satisfactory.

Ricky and Barry were absolutely wonderful! They had great attitudes and were so careful with all of our items. Not one item was broken after moving from Houston to California! I would recommend this company to anyone looking to do a long distance move.

I have used American Van Lines 3 times for long distance and local moves. They are very professional, efficient and have good rates and are accurate with their estimates. They don't do the bait and switch routine. Never had anything broken or lost. I would recommend them to others.

Update: American Van Lines reached out and was compassionate about the situation and agreed to come to a reasonable resolution. While the customer service provided can not be erased, American did ensure that both parties were respectfully satisfied at the conclusion. They have instituted a claims process for the damage as well.

Since writing this review, we have been contacted by American Van Lines and offered reasonable compensation for the problems we experienced. We are changing our rating to reflect the initiative American Van Lines pursued in taking responsibility for and rectifying our issues experienced.

Everyone from my sales person Allan to my moving coordinator Barbara and then the moving crew; were simply the best. All treated us with respect and courtesy and did a SUPER JOB. Thanks to all.

The visit for the quote went well according to a friend of mine who was there in charge. The amount budgeted seemed reasonable compared to others. My only complaint about the process is related to the delivery. The window they provided me was from 3 to 10 days after pick-up; however, I think it seems that usually it takes them 10 days, because they were not providing me with current status about my Estimated Delivery, and it seems that there were some communication problems between Main Office and the Delivery Department. My recommendation is to tell clients upfront that the service takes approximately 10 days, to avoid complaints, misunderstandings, and nervousness from clients. This will help American Van Lines look more serious and committed to their clients, rather than a bit shady (as I saw it because of the lack of communication and a concrete delivery date; this would have created a better experience for me).

Movers were on time, professional, coordinated and safe. I'm still unpacking but so far everything appears to have arrived intact. I did the packing, but the condition still depends on how they handle the goods. American made an initial estimate that was high, but the rep told me they could beat the prices of other movers. When I called with a lower quote from a competitor, they couldn't beat the price but came within five percent of it. I went with them and I'm glad I did.

We are impressed with the customer service team that they took initiative and worked things out for us eventually. Long story short, the service team gave us a call today. After hearing our story, they make multiple arrangements and was able to adjust to the delivery date correctly in the last minute. We understand the difficulty and challenge for a big company to provide good customer service in time and we are satisfied with their response and effort in making things right.

Storage and delivery of household items - Our experience with American Van Lines has been good, so far. However, there was a mix up with the delivery date. Other than a few scratches on the legs of a sofa, everything appears to be in good order. The loaders were very professional.

I am pleased to write a review of the move by American Van Lines that took my mother's possessions from Florida to Baltimore so I may distribute her things among her children. The move was well organized and moved rapidly. Several art pieces needed crating and were wrapped and crated very professionally with care and without damage. Several other rare and fragile porcelain and glass artworks were also cared for extremely well and survived the move without as much as a scratch on the outer boxing or wrappings. All the heavy furniture was carefully wrapped in blankets and stored. The truck loaded so well that nothing could be jostled out of place and damaged. The items were separated for two different locations and subdivided without problem for later redistribution.

Yesenia, from Customer Service, reached out to me after reading this review. We were able to reach a resolution. I appreciate her understanding of my experience and helping me find a way to make this right.

Excellent service from start to finish. I could not have asked for a better crew! From the initial customer service over the phone to the follow-up call the day after my move it was a 5-star experience. I was thoroughly impressed and will continue to recommend this company. Thank you!

I received a call from American Van Lines and had a long discussion with the agent. She made it clear that this is an exception to the rule of how they operate as a business. She also gave me some insight into the action items the company planned to take away from this situation, specifically around improving communication, transparency to their processes, and educating the agent that worked with me.

I am very pleased with Manny and his co- worker that moved me. All my furniture and boxes etc were taken care of with care and efficiency-- my move went very smoothly due to their professionalism. I appreciate it very much as this was my final move-- Thank you. Also the delivery and setup was equally done in a timely manner and with care.

Mover at packing end tried to bribe me; they had to move furniture a long distance from the residence to the truck and it was a move from Dallas, Tx. to Oklahoma. The company would have charged an extra fee; however, the mover voiced that if I were to pay him half of the corporate fee in cash he would not put it on the bill. Mover at packing end had his son do his job while he sat in his truck and requested drinks all day. Corporate customer service was non responsive and offered only a one hundred dollar discount on a three thousand dollar + bill (not even three percent).

We couldn't be more pleased with this moving experience. They were professional and all timing was as promised. I would highly recommend and certainly use them again.

American Van Lines has resolved our issue in a satisfactory way. A portion of my review was later found to be untrue. The portion regarding the owner's indictment was someone by the same name. I apologize for that mix-up and thank American Van Lines and its owner Anthony ** for working to resolve our frustrations.

American Van lines has agreed that they will refund the pickup shuttle fee in response as customer satisfaction is important to them.

I still don't understand the extra cost for elevators but all in all the company, the customer care, the mover guys, and with all my furniture/boxes showing up on the day we expected in perfect condition I would most certainly recommend American Van Lines to everyone I know.

All of our property was moved safely and for less than the quoted amount. Staff were great to work with.

They eventually refunded the $300. Through a comedy of errors, it was delayed longer than it should have been.

Sam, Jason, and Michael were great to work with and I would happily recommend them to anyone moving! I can't say enough about their level of professionalism and all around good nature. They took great care of our belongings and even took the time to double check about certain special items (like my wedding dress). I've moved many times in the last ten years, this was by far the best experience.

Upon hearing about the above issues, I was immediately contacted by AVL. They provided an acceptable explanation for where the issues occurred, explaining why it was an isolated incident, and what had been done to ensure they do not happen again. They offered an appropriate resolution. My recommendations for the future would be to involve their administration early and often should any similar issues with communication occur - they were very responsive to concerns.

Our realtor referred us to a list of people to contact from a website, then different people came and gave us estimates, and eventually we went with the site that gave us a proposal. American Van Lines did an incredible job. They had somebody help with the first part of my move and it was awful so they did a second part. They came and Mike and his crew were awesome. They were efficient and they knew what they were doing. I would love to have the same crew again. We’ve moved a lot in 30 years and we're temporarily in an apartment because we're building a home, and I will have them move me back into that. I would also have them move some pots of ours from the storage into our home because of the care that they took.

I told American Van Lines what I needed to have done and the fellow I spoke with was very courteous, understood me, gave me a price and everything worked out smoothly. However, I wish the cost was cheaper. It was a lot for me from Florida to Long Island.

It went very well with American Van Lines. The movers got everything done a lot quicker than anticipated, so that was good.

From the start of our moving process to the finish, American Van Lines was extremely professional, courteous and efficient in handling of all of our questions and the actual moving of our home. Excellent moving crew.

My sister used American Van Lines to move from Georgia to Seattle. So I used them too when I moved from Brooklyn. The people I worked with setting up the move did a good job and the crew were very good. I would recommend them.

It's our third time using American Van Lines. Everything was great and we had good communication. They kept us informed on everything on our pickup and delivery dates. They were good guys. It was very hot when they were doing it but they did a good a job. They didn't let up.

We checked out several moving companies and the American Van Lines rep that showed up to give us a quote was very pleasant and was more reasonable than other people we talked to. And so, we locked in with them. My interaction their moving coordinator was fine. Their response was good and they worked within the time frame that we’re told. Their crew was very good on everything. I was totally happy with American Van Lines and we will probably use them again.