American Van Lines Reviews

American Van Lines estimated a way lower weight and because of that and the location we were at, it cost us several thousands of dollars additional that we weren't anticipating. If we would’ve known up front, it wouldn't have been such a shock. We had to get two shuttles with the 18-wheeler. The actual moving people were excellent and took care of everything but the communications people needed assistance and could have been better. They underestimated by around $4,000. I wasn't sure if that was a bait-hook tactic. They didn't come out to inspect and it was all done over the phone where they had standard weights for certain things. If it was a visual check, it would have been more appropriate.

I used American Van Lines two years ago and got them again for another move that was relatively close, about eight miles, but it was coming out of an apartment building and going into a ground floor. Everybody was nice and attentive, answering my questions and assuring me. They did whatever instructions I was giving them along the way to help me with fragile things. Their productivity was good. That particular moving crew was good as well as their leader.

I moved from Massachusetts to Florida and I had a very good experience with American Van Lines. They were very efficient and the time window they gave me was pretty accurate. Their moving team was quick, very cautious, and very professional.

American Van Lines were very good and very helpful. The crew were wonderful and terrific. I like them a lot. It has been a very easy experience. There were no glitches and they arrived on time. They charged stuff up to my apartment and down to my storage area and they worked very hard at it.

We had to move my mother from Palm Beach Gardens, Florida to upstate New York (Cheryl, New York). American Van Lines has done an outstanding job on both ends. My sisters did all the packing and American Van Lines did the loading. They transported about 4000 pounds and they dropped it off on time. Within two hours of the call, they were literally at the door and there was no breakage. The folks at both the scheduling and transport side kept us informed every move they were making. I would make a call and ask where the truck is then five minutes later, they'd call or email me back and say, "The truck is in Bennington, New York." I had 28 years in the Navy and I had the government move me 18 times so I know what I'm talking about. The experience was far, above and beyond all expectations.

My coordinator from American Van Lines was John and he did a very good job. I talked with him over the phone. We went room by room and he gave us a pretty close estimate as to what it would cost to move everything according to what we did as far as the online or phone conversations. The move was about 90 miles and we had one special request, a Sleep Number bed that had to be taken apart and reassembled because we had no idea how to do that and they did it.

We moved last May 5 and we used American Van Lines. The process was perfect and flawless and everybody that I spoke and worked with were very kind, helpful and wonderful. I absolutely love the guys who came out and moved us. They were really sweet. However, we had a few things damaged and I'm in the process of submitting a claim for it. We found a few things when the movers were still here and then we found some other things afterwards. They did contact me and sent an email with a link on how to submit a claim. I haven't had the chance to do it yet because we just recently finished unpacking everything and I wanted to make sure before we submit it because they said I can only submit one claim.

I called American Van Lines, got a price, then went there and picked up three cartons and they delivered. It was a pick-up and a drop-off at a storage facility and then a delivery to my apartment and then pickup at the apartment for the rest of the furniture to bring it to the house. The crew was very good and they assisted me with my special requests.

We moved from a condo to a house 22 miles away and we used American Van Lines. The moving coordinator who assisted me was awesome. He walked me through everything. He let me know what the process was and I told him everything I needed to move because it wasn't a full move. The driver called me and let me know when they were going to be there and they did faster than expected, so I got charged what they did instead of what I was quoted because they got it done faster. They were amazing and it was the best move I ever had. I would definitely recommend them to anybody.

It's done smoothly. Movers were on time for loading and unloading.

After the initial phoning up for the appointment with American Van Lines, I couldn’t get in contact with the coordinator sometimes. Also, they were supposed to give me a call back to let me know when the move date was, but they never did. I actually had to call the office to find out the day before. The moving crew on the other hand was great. There were a couple of items that were broken or damaged, but other than that, they were timely and worked well. It could’ve been smoother and communication could’ve been better, but the actual physical move was decent for the price that I paid.

My move was approximately 160 miles, from one state to another, and I had to have the furnishings packed and stored a week before these were delivered to my house. I got American Van Lines for my move and they did okay. My neighbor had used them before. My moving coordinator was very helpful and courteous, kept her word, and everything went smoothly. It was good with the moving crew as well. They stayed busy and didn't stop for rest. A few things were not handled properly and some things were broken, but when I mentioned this to them, they said, "Well, that happens." They didn't repair anything but I understood because there were parts that were loose. They graciously picked up and put on the truck an item that had been stored in a shed, but the pedestal part got broken.

We had difficulty with American Van Lines as previously described on this site but they have been very responsive to the complaint and worked hard to come to a very good resolution to the issue compensating us for the inconvenience. I would recommend them to others.

I had good talks with the moving coordinator and consultant from American Van Lines. I was moving 3,000 miles and cross-country. The crew who did the move and the driver who coordinated everything were excellent but the move took longer than I would've liked.

We Googled the top cross country movers and ended up with American Van Lines for our move from Seattle to Chicago. We had a lot of special requests and everyone on the phone was lovely, really helpful and got back to me within the same day. We also love the drivers, Dennis and Ali. They were on time and awesome and it was perfect.

We used American Van Lines in the past and had a very good experience with them. So when we were moving again they were the one and only place we called. And like last time they did not disappoint. From the sales person, Brian, to the movers, everything went smoothly and we appreciate all their hard work.

Raymond, Ray, and Andre were our movers from AR to OK. They treated us as 1st class family. We had a lot of stairs at the house we left, but they didn't complain. In fact they were super positive. When the truck arrived in OK they were so careful with our belongings, especially the piano. They made our move a very positive experience. I would give them an A+.

American Van Lines handled my move from Royal Palm Beach to Delray Beach. The move was not easy and I was very impressed with their professionalism and accuracy. I would use them again and highly recommend them to my friends.

American Van Lines was awesome. I did a little online research, read a few blogs, looked at a few ratings, made a few calls and they were not only the best van line rated-wise, but they ended up being the best-priced and very good experience. The gal who we originally talked and actually did the quote over the phone quoted much less of moving everything but she was awesome. Everybody else wanted to come out and walk around and kick tires but they did explain that it's by the weight. It's not by how many pieces one has by any means but what is being hauled for others. The quote was accurate although we ended up with more weight than we expected. It wasn’t an unexpected amount, though. The movers were phenomenal on packing and being careful with everything, very quick, and efficient. It was the same thing when they unloaded. It was an outstanding experience and I'd recommend them to anybody.

Team was professional and moved swiftly. It was a pleasant experience and I would recommend the service again.

Prior to our move here, I got a hold of three different van lines that were in the moving business and got estimates. I made clear that I didn't want my household goods to be sitting in a warehouse as it moves from East to the West Coast. I didn't want my goods to be unloaded at a warehouse and picked up by somebody else then dropped off from there. One thing that made me happy about American Van Lines was that they would have the same people pick it up, load it, drop it off at my house and unload it.

Setting up the move, with John **, was very easy and pleasant. He was very helpful while busy. The scheduled moving window was for 3 days and we were notified the truck would arrive on the third day. On that day we received a call that the truck would not be coming and would be a day late. Then it was difficult to track the truck to determine when it would be arriving. It ended up only taking a week, which was nice, but knowing where the truck is should be easier to determine. I had to go through three people in the office(s) before someone finally just said "I'll get back to you when we know," and then the driver ended up calling before they did. A few things were mildly damaged upon unloading, a hole in a hamper, many scratches and nicks out of dressers, but nothing completely ruined. The actual truck driver was nice enough to call the day before delivery and seemed very nice.

A very nice Lady from the company called me and we came to an amicable resolution. I am pleased with American Van Lines customer service and I am impressed with their customer care. I would definitely use American Van Lines again if/when I move.

My experience interacting with American Van Lines' moving coordinator was perfect. I couldn’t ask for anything better. The move was from Charlotte to Capitol Hill, 140 miles long and it went all smooth. I met the movers in Charlotte and they loaded everything up. We drove here and it all came off a lot faster than it went on the truck. They did an excellent job. Nothing was damaged, they took care of everything, and it was easy. If I have to move back to Charlotte, which might happen in another year or so, I’ll be more than happy to contact them again. I was very pleased and satisfied.

I moved from Charleston, WV to Yonkers, New York with the assistance of American Van lines and the sub-contractor Felix Transport. The service was efficient, caring and beyond any other I have experienced. Trust me I know, because this old women with cats has moved long distance several times over the past 35 years and previous movers did not come close to the quality service offered by this well-established company.

We wanted to make sure that once our furniture was loaded onto a moving van, it never came back off and got transferred. We moved from California to South Carolina, so it was a long way. American Van Lines came when they promised. They got it all loaded and delivered faster than the moving coordinator said. When they talked to us at first they said 10 to 14 days but it was here in five days. There were no problems at all. When we were researching, we heard about so many horror stories. We were scared to death once they loaded the stuff up but everything went smooth. I’m glad we weren't a horror story.

We did two moves with American Van Lines and the first one in December 2015, where we moved from Chicago to Florida, was outsourced by AVL to another company because December was a busy month. And this company AVL hired didn't do the move properly. The truck guy hired 3 helpers to load the stuff from our house, then he got another three vehicles to get the stuff delivered to us. It was like every single portion of the move was completely outsourced. It was all such a mess because nobody knew what's going on, nobody knew where the stuff was and a lot of stuff were broken.

We were very pleased with American Van Lines. They were very good, packed well and followed all the directions and all the special stuff we asked for. The guy has even moved a couple of pieces that have been delivered to the house into the right rooms when they got here. It's a wonderful experience.

I needed to move from Kansas to Nevada and get there in a short period of time. American Van Lines did good and I'm glad I had a great driver and helper. The service desk where I put the order in did a good job and I had a couple of issues that they were able to help me with. It was a great experience all the way around.

My American Van Lines driver and helper were fantastic. They worked together to unload my item into my storage in San Antonio. The driver got my item to the location exactly as expected and everything was in good shape. The helper went the extra mile to help me. He helped arrange the storage unit nicely. Servicing was accessible and made sure the ground was protected before he puts stuff on it. However, I never got a call that my three-day window was coming up. I kept calling and leaving messages. When I finally got a call, at 7:00PM that day, it was from the driver saying he was gonna be in San Antonio first thing the next morning. That was the first time I knew that they were showing up so I wasn’t ready. I just potentially had at least 24 if not 48 hours.

American Van Lines was punctual, worked fast, and quite friendly. They were very efficient and hard working. After they called me we came to a resolution. I'm happy about my experience.

This was my second move with American Van Lines. My second experience was amazing. The crew went above and beyond.

I've used American Van Lines before and used them again for a move from New Jersey to Florida. It was a very smooth and straightforward process, I had no issues. What I like about them is the crew that picked up was the same crew that delivered. When they picked up in New Jersey, it was in the middle of winter and it was really awful. They were very good and were very careful. Only one piece of furniture came through slightly damaged and it was really minor. I'm generally very satisfied with their service. American Van Lines are very professional, easy to work with and also very accommodating.

I started to look for movers and I saw American Van Lines in the phonebook. Then I got a coupon so that helped a little bit. It turned out that they were the most understanding and willing to work with me with the way my schedule might have been. I was disappointed in the coordinator because I would try and reach him and he would say, "I'll talk to you a couple of days before the move to finalize things." But he never called before the move. I've never handled this type of thing before all by myself and I would have loved to hear back from the guy when I tried to reach him. But he was very nice and pleasant. My daughter was in charge with the movers and she said they were also good.

Since writing my initial review, I was contacted by American Van Lines, and we reached a mutually agreeable settlement. Our complaint has thus been resolved.

Although arriving slightly later than expected, the service was great! It was a small job and they completed in a timely and safe manner. Would definitely use their services again.

American Van Lines had the most to offer for the best price. We were generally happy with everything. Everything went as planned. The crew was very courteous and we were happy with the final bill.

We like American Van Lines, their service is excellent! We are very satisfied, highly recommend.

The rates of American Van Lines range. What they don't tell is when they come in, an assumption is made that it's based on weight or boxes. I'm sure that's part of the tricks of the trade and I wasn't impressed about the pricing. I debated and started inviting three major quotes and then understood how the system worked and I moved down from a price tag of $12,000 to $4,500. People turned up at our house, I debated with the people who came to remove because they said it was priced incorrectly. That was not my problem but theirs. So I rang the coordinator and I said, "Either you can do it or they can pick up the truck and get the hell out of the place. I'll just have to do it some other way."

Your company did a great professional job both packing as well as delivering our goods to our new home without any major breakage. The men were efficient and very careful. I am very satisfied and would recommend your company.

This is the first time using a moving company. I thought there would be problems but from the first call to the final drop off across country everything was much better than expected... I still haven't opened the boxes but none were crushed. I have 9 months from the time of delivery to file a claim if there is any damage. I was very satisfied with the whole process.

It was all great with American Van Lines. They were the company that I decided to go with because they're a bigger company, reputable and had the price that I wanted. They had a bigger minimum but we don't really need that much so they went down and worked with me on the price. Everybody was very courteous and they were very careful with the furniture that my in-laws had for years. They were also quick and efficient and they got the job done. It was an easy and non-stressful experience. I'd use them again if I had to do that again.

I moved from Illinois to Pennsylvania and made no special requests from American Van Lines. The moving crew was excellent. All in all, it was a positive experience and I would recommend them to anyone.

All of them at American Van Lines were very nice and very good. They kept me informed even while I was on the road about where they were at to make sure that I got to Florida before they did. And the guys that did the moving themselves were awesome and worked their tails off.

When I looked on the Internet and started researching the different companies, I can see why American Van Lines was rated at the top. The moving coordinator was excellent and I was very pleased with the interaction with him. He called immediately and made numerous suggestions on the best things for me to do. I even got to speak to a manager at one point. He called me in the transition to get things arranged. I was trying to get them to sharpen their pencil a little bit on the pricing and he was able to help me with that.

American Van Lines delivered as promised. Other companies stated 10 to 14 days to deliver, American delivered in 5 days (from California to South Carolina).

American Van Lines' rep was very knowledgeable and helpful. Everybody else that I dealt with wanted so much detail that the conversations ended up being 45 minutes. But they made the whole process simple and easy for me. Their moving crew was awesome. They're on time, in and out on a timely fashion. They did everything that they said they would do. I was really impressed with how quick and courteous they were.

Staff (both schedulers and movers) were courteous, professional, prompt, skilled. Attentive to my needs, everything delivered on time and in excellent shape. Would recommend to others.

We were extremely pleased with the services of American Van Lines and Always Affordable Moving on our recent move from NJ to FL. I received constant updates from American by email and phone and every pre-move question I asked was answered promptly and completely. Always Affordable provided professional and efficient teams for the loading and delivery of my items. Everything arrived in FL in excellent condition and in a timely fashion.

We were in the process of moving to a new location, so I gave American Van Lines a call and set up the move, and everything went fine. The move was only about 30 miles away, so it was almost an inter-city move. They gave me the quote and we actually came in less than what they quoted because we were able to move some of the stuff ourselves. I had no problems nor any complaints with the crew during our move. Everything went off exactly as it was scheduled. They packed and loaded over a two-day period, and then delivered and unloaded on the third day. They were very good and courteous young men, and were very careful with packing and unpacking, and the way they transported the furniture. I would use them again, particularly the crew that we had.

American Van Lines did provide a refund for the disputed charges.

I'm very impressed with the American Van Lines. They had a very good rate and I was surprised and happy with that. Our moving coordinator, Angela, took a list of what I wanted moved, and she was good. My one big request was for them to make sure that my china and crystal were packed properly so these won't get broken, and that was done. I also had some mantle cloths which were very expensive and they likewise took care of those for me. In addition, I requested them to be careful with the paintings and they did. They packed everything wonderfully and didn't break anything.

American Van Lines called me from their office and walked me through the process. Most of the people that I dealt with more in depth were the actual crew that showed up at the house for the move and they were great. They worked really fast, very professional, and they did a good job. I was very happy with them.

There are horror stories out there regarding moving companies and moving experiences; however if you are lucky enough to get Rigo as your driver you are in for a treat. The BEST ever and we have moved 6-8 times!

Moving is stressful, but I had a very good experience with American Van Lines. In fact, I have a positive recollection of the interactions I had with their people. An estimate was made by telephone and when they came and looked at what was there, they indicated that we needed to break it into two different days instead of just one. They definitely changed the estimate, but they were very pleasant and we didn't disagree. The moving crew was excellent.

I was unhappy with my experience, but since talking the customer service at the moving company and they did care about me and my problems and we were able to resolve my problems to my satisfaction. I would recommend them to anyone that has a move.

Great customer and recommendations.

I enjoyed my experience with American Van Lines and if I were moving again, I would use them. The coordinator kept me a part of the whole process all along the way. The moving crew was very nice and respectful. They laid down things on the floor so the floor wouldn't get scratched up. We had a very nice experience with them. The rate could have been cheaper though.

Even though we made our reservation a month and a half ahead of time, our move was contracted out to a mover out of Florida. As my original post stated, we were not happy. After a long process, we were able to communicate with an actual customer service manager. As per our signed agreement, that closes our case in a professional manner and we are happily moving on.

I did a search for the best moving company online and found American Van Lines. I was moving from coast to coast so I told their rep what I was looking for and he made it happen. He was very good, very supportive, and anxious to help me however he could. The moving crew was very good and very quick. They were protective of the materials and were careful as they could be. They were friendly and professional, too. I was very pleased with them as well. I was a happy camper - it's a good experience.

I used American Van Lines to move from Miami, Florida to Spokane, Washington. Everyone that I spoke to and everyone that came and helped me with the move was great at their job. The consultant was always on top of everything and he answered all my questions. The guys who picked up my stuff helped me finish up and get everything out in a timely manner. Everything went great up until the delivery day. American Van Lines contracts people to help the driver unload the truck and they never showed up. The poor driver had to unload everything by himself, which of course he couldn't because we had heavy furniture so my husband had to help him. Other than that, AVL was great. The price that they quoted me from the beginning was the exact price that I was charged in the end. I would definitely use them again.

The agents when reserving were flexible and helpful. The actual movers were extremely professional, hardworking, and speedy. I've used American Van Lines twice now for moves and have had several friends and family use them as well based on my recommendation. I will continue to use and recommend to others as they are fairly and attractively priced and reliable.

Brian, Barbara and the whole moving crew went out of their way to make sure my move went well. The crew was professional, fast and accommodating. I would certainly use the company again and recommend anyone needing to move to do the same.

We had a great experience. The move was super easy with their help. The whole team (from the people in customer service to the movers) was very friendly, professional, and very efficient. All our things arrived in pristine shape. I would recommend this company to my best friend.

Totally satisfied with Jay and his team. Personable, efficient and professional. All of them gave world class service. An asset to your organization.

The assessor came in much lower than promised. Now I am being charged $800 with no proof that this overage is justified. Also, driver never communicated until the day before delivery. He was supposed to keep in contact. That's what we were told. Movers also repacked my china cabinet without asking or notifying me, and lost part of it. Had I know or seen, I could have at least been on the lookout. Also, the movers broke a bookshelf of mine. Yet I am the one being charged extra money without proof and I just have to endure having my own property lost or broken with no compensation. Seems highly unfair.

The guys were very professional during the entire move.

The company was able to resolve the issue entirely. Happy with the outcome.

Whole experience was positive beginning with Scott ** who was very knowledgeable and put me at ease with a new experience with his chuckle. Then to Victor ** and Jennifer in Customer Service who kept me informed step by step. Finally Rhett, our driver, and his crew handled everything carefully and efficiently, wrapping each piece and delivering it in record time. Hopefully the actual cost will be in line with the estimate. That remains an unknown. I wish that could have been a bit more pinned down in the process but hopefully will turn out ok like everything else has. Thanks to the whole crew!

They take your money and then ruin your items. I went with American Van Lines because they were nice and seemed like they gave you great attention. I could not have been more wrong. They never called to tell me they were coming - they made promises they never kept. Every single item came damaged or broken. My mattress was completely damaged and I was unable to sleep in it. When I called my contact Allan ** he was of no help - a true salesman. Blaming the movers and taking no responsibility. He simply sold me his goods, made his commission and could care less what happened to my items.

I contracted with American Van Lines about 2 months before my scheduled move and put a 50% deposit. About a week before the move, my coordinator informed me that I had to be move by a different company. I was not comfortable and asked to talk to a supervisor. No one ever returned my repeated calls or emails. American Van Lines then proceed to cancel my move without notifying me. I was very upset and told them I would leave a negative review. Now I got their attention and 2 supervisors called me back. They offered me $300 compensation for my inconvenience in exchange for me not to leave any negative reviews online.

Everyone was professional, friendly and helpful from the first phone call I made to my last contact with the company. One drawer of my furniture was damaged and the rep (Barbara **) from the company stayed in constant contact with me making sure it was repaired perfectly. Even the carpenter that repaired the furniture was wonderful!!! My son is a realtor and we will definitely be recommending American Van Lines to our clients.

Great employees. Very professional.

This purpose of this review is to recognize Marcus ** for his invaluable support and assistance during the recent move. This is the second time in less than a year that we have used American Van Lines to move our household goods. Both moves were professionally monitored and handled by Marcus. On the most recent move, we were assigned another individual who did not follow-up or kept us informed. Consequently, we requested to be assigned Marcus as our Customer Service Representative. Marcus intervention made the difference. Thanks Marcus!!

The packing and loading as well as the delivery of our "stuff' went well. The area that I had issue with was communication. The first person I talked with turned out not to be accurate as to how the process works and what the cost would be. Once I committed to the move, he never returned another phone call when I tried to get clarification on the process and cost. I talked with other individuals along the way who promised to look into one thing or another and call me back but never returned my call.

The house is too small to move the washer and dryer over so will have to by the end of the week move the washer out of house completely down small stairs to get dryer in correct spot. Will have to go buy a dolly for this to be done first so extra work and cost on self. Everything else was great.

American Van Lines responded to my negative review promptly and showed that they valued my opinion and my satisfaction. They addressed my concerns and reestablished my trust as a consumer.

Excellent service from the guys. Will highly recommend to anyone who asks me.

Really efficient and professional!! Our move went so smoothly! The minute our team arrived they went to work and put us at ease. We have had 4 corporate moves and this company proved they were exceptional. We had a timeline to meet and they made sure they finished and remained pros. Thankful for choosing this company!!

The gentlemen were very courteous and respectful of not damaging the properties while moving from one home to an apartment. It was an extremely hot day and they had to go up and down 2 flights of stairs to pick up and 3 flights of 40 steps to deliver to our apartment. They were quick, efficient and very knowledgeable of everything they were doing, including set up and paperwork. Will use your service again when we move back to Raleigh upon our retirement. We moved for a new job and paid our own expenses, so the cost was not as bad as I thought it would be. Great job - Great price!!

Good overall. Would have liked to have a more specific pickup date than a three-day window.

Our move from Florida to Washington State with American Van Lines was a pleasure!!! On the day of the move I was met with the nicest, friendliest, helpful and hard working movers. All of our furniture was carefully wrapped and packaged and all arrived in perfect condition, except for a nick on a table, of which they addressed. Upon delivery, which occurred in a very satisfactory time, the same great attention was given by a terrific crew. Thank you for making our move a most successful one!!

The move went well as I know it would with MBM.

Very happy with move.

Dennis and his helpers were very kind and explained everything that was happening and worked very hard to make us happy. GREAT JOB!

I had to call in to find out my scheduled pick up time instead of office contacting me as they said they would. My move did not occur during my allotted pick up time- movers were 1.5 hours late. And of course, no one is pleased when their property is damaged. I lost a stand up lamp and a piece off of my bed. I was charged for an extra half hour despite circumstances during the move resulting in at least 20-30 minutes of nonproductive time. However, the movers were friendly and good at their jobs. I hoped the move would go off without a hitch but I expected there would likely be a minor issue somewhere along the way. Overall the experience was fair 3/5. Also the automatically generated survey from the company was sent to me SIX times! 5 times too many.

American Van Lines reached out to me after seeing my review. They apologized and sent me a gift card.

If you need a moving company, this is the place! No move is too big nor too small! Excellent customer service, top rate prices, and the best part, no stress!! Make your first call to Atlas Van Lines, the only call you need to make!

The company notified me about my property and reassured me that my items would arrive by this weekend or as late as Monday. They are willing to compensate me for my inconvenience and I have agreed to the terms. I have also agreed to re-evaluate the last post I first put up. The manager was very helpful and very professional. I hope that this doesn't happen to anyone else.

Went out of the way to show up on the scheduled day, even when delayed with mechanical issues on their truck. Delivery was within a week of pickup.

The 2 men who packed up our place did a fantastic job. We live in a high rise in the heart of the city so this is no easy task for movers. They wrapped everything so well nothing was damaged. The two guys who delivers and set up everything in Indiana were so strong and efficient. They were almost magic because some of our furniture seemed impossible to get up two flights of twirling stairs. I would highly recommend!

Everything from the first call for an estimate, update conversation with my senior moving consultant to the packing and receiving was excellent! Everyone on the team works hard to make sure your are satisfied. Thank you!

This situation has been resolved by working with the company.

I have resolved this issue with American Van Lines. After being able to speak with the appropriate person, I was able to see the shared lack/miscommunication in this matter. American Van Lines addressed my concerns and resolved this matter to my satisfaction. The effectiveness of a good company is not only about the service it offers but how well they handle situations and problems that will arise in every company. Customer service with any company is paramount.

This was one of the best moves we've ever had, from planning to packing to delivering.

The moving crew were great. They were professional and moved all items in a safe and efficient manner.

No problem at all and very professional team. I will recommended this company.

I was a little frustrated, because I had 4 different people call me from American... John, Cedric, Victor and someone else. A week before my move, I asked to confirm what day the movers would be at my house. On Thursday, they confirmed the movers would be there Monday 5/2, but could not confirm a time. I bought my plane tickets to leave town for Tuesday. When I called Monday to find out where the movers were, I was told that the movers had me scheduled for Tuesday morning and that someone left me a voicemail about it. Tuesday, I received a phone call saying that the movers would not come until 8 pm. My flight was for 2:30 pm, so I had to get a co-worker to come over to let the movers in and could not supervise or do a walk through to make sure everything was packed up and moved. When I expressed my concern about this, I feel like my concern was blown off.

Overall, an excellent experience. Cost estimation for our move was done very professionally with simple explanations and very clear documentation and verbal communication. Our customer service representative (Benjamin **) was prompt in returning our call and keeping us posted on schedules through e-mails and phone contacts. There were others too and they all were equally respectful of us as their customers and did what needed to be done promptly.

Overall I am happy with my experience. Joseph set my move up and he was very thorough and nice. The price was pretty much spot on. The driver and movers did a fantastic job packing and unloading. QA was helpful setting up the third party crate company, but I would have liked it if they read Joseph's notes so it wasn't set up last minute. The only group I was disappointed with was dispatch. They never knew what was going on and I couldn't plan anything because they never knew anything. That is frustrating. Overall I was satisfied.

The three guys that came to do the move were very polite, nice, happy, and very helpful. They have a great working relationship.

American Van Lines contracted my move out to Traditional Express Van Lines. They proactively kept me up to date with all the details of the move prior to the move as well as updates on the arrival dates of my goods. On the day of delivery, my agent contacted me to make sure everything was going as planned.

I couldn't be more pleased with my move out, storage, and move in by American Van Lines. I would like to recognize Aldo the supervisor on both of my moves. He was so professional, helpful, and pleasant. He really takes pride in his work and his crew responds to him in a positive manner. It was the best move I have ever had, which says a lot since I have moved ten times! I also would like to mention that none of this would have been possible without the assistance of Matt **. He is a tremendous asset to your company and on top of everything at any time of the day. Thank you so much.

Move from Boynton Beach Fl. To Jacksonville Fl. - My husband and I were so very impressed with our moving men. Courteous, respectful, to both of us as well as each other. They were working under some extreme heat at both locations and yet never hesitated to help one of us. Dennis, Ali and one more gentleman whose name I can't remember were gift that we are very thankful for. I also would like to mention Ashley ** who was kind, accurate and very professional each time we dealt with her!

My move with American Van Lines went extremely easy and professional from pickup to delivery and would not hesitate to recommend this company to anyone needing to move. Very happy and pleased with movers provided. Thank you American for helping to make a difficult time lots easier.

We are moving mom from a private house to assisted living in another state. There was a truck leaving from Florida in a couple of days and they were able to add us at short notice. As emotional as this unexpected move has been, the help and caring we have received from all involved with your company has been incredible. Thank you so much for everything.

Everything went as planned. My driver Johnny, was knowledgeable, courteous and very professional. He did everything I needed and got my belongings here with no incident. I was extremely pleased with my move and would use MBM if I ever move again.

We used AVL to move from a one-bedroom apartment in MA to a house in NH. Overall it took about 3 hours to move out and 2 or 3 to move in. They were very quick and very careful with everything - no missing items, no broken furniture. Exactly what you'd expect from a company with this much reputation.

My initial impression of the professionalism of American Van Lines has been confirmed. After speaking with representatives about the difficulties I experienced with my recent move, the company quickly worked to resolve all issues to my satisfaction. When problems occur, how a company handles them is an essential element of restoring trust and credibility. I am happy to update my review to a positive one.

My antique dining room set arrived safe and sound. I was concerned about the glass that was irreplaceable; I was assured that it would arrive safely and it did. The furniture was picked up in Missouri on April 15th and was delivered on April 25th in Delaware. The guys were professional and friendly. What was really impressive was the level of customer service. I had three different contacts that kept in touch with me on the move. I would definitely use American Van Lines again.

Pleasurable experience with our move, the men were prompt and extremely courteous. Living on the mezzanine level of the building made the move more difficult because the furniture had to be carried down a long hallway without the use of an elevator. The men never complained and worked diligently from the minute they walked in. The estimate of 3 hours was accurate. The experience was the exact opposite from what I had anticipated after watching many TV shows depicting ruthless movers. I would use this company again any time I needed to move. I give them my highest recommendation.

The move went well as far as time it took to deliver everything and the cost was reasonable. Their guys were courteous and on point.

The men were very efficient and moved us quickly. We didn't run into problems and were very satisfied.

Johnny took my request to send some items from Dallas to Providence. Very courteous. We worked it out and he sent me to Marcus to schedule. Marcus kept me updated as to the move. When it was finally scheduled, he still kept me updated. Arrived on time, good condition. My son and his family were able to have dinner at the table that night. Thank you.

My move from South Carolina to Arizona went very well. The driver was very knowledgeable and respectful. Answered all of my questions. I would recommended this company highly to anyone that is planning a long or short distance move.

Our move - went very smooth. The guys were great!

Johnny led a great crew. They were at our house on time and when they were scheduled to be. They were careful with our belongings. Johnny can be a bit long winded but is always mindful that I know of everything going on. He walked me through their process and walked me through the paperwork. All in all they were a great team and a tremendous help!

The staff from American Van Lines were great. But the person throughout the whole ordeal who we dealt with after was really, really good. The moving crew was also excellent. They were a little older but they still managed to do stuff properly. They didn't speak any English, but they were extremely nice and they handled everything with care. The only issue is that I had a very big bedroom-sized mirror that was damaged, but everything else was fine. So, out of the whole move from Michigan to Dallas, that wasn't bad. I would recommend them to a friend and I've already used them a second time. It was a great experience.

I don't regret telling the truth about my experience, here's what happened within less than 24 hours: I got a call requesting to schedule a phone meeting with Anthony Disorbo, the owner. I scheduled that meeting for the afternoon of Thursday, April 20th. He did call and let me know that he hadn't seen my file previously, but was very apologetic to the way we had been handled in our moving experience. He also wanted to try to help make it right, but did need to review the file so asked if he could call the next day. I put trust in the fact that maybe he would return the call the next day as stated, and he did...even early at that.

The crew that assisted me in making this move possible was courteous, professional and delivered on all promises to make my move a success. Starting from the first conversation to meeting the moving crew. No hidden surprises from start to finish. Dennis and his crew were the very best in customer service and did earn my appreciation with their work ethic and commitment to handling all of my goods. All items were packed and arrived in perfect condition and on time. Thanks again.

Job well done.

I was ultimately very satisfied with the move and the rate given by American Van Lines. There was an issue initially with the coordinator and they ended up having to change the coordinator. Once that happened, everything came together as I had originally planned so it worked out fine. The move was from South Florida, Hollywood, FL. There were three different locations in South Florida they had to go to, and then transport everything to Western North Carolina. They ended up having to transfer things to a smaller vehicle because they couldn’t go up the mountain road that we had but they did an excellent job and everything went very smoothly. I found them to be reputable and professional.

The movers were very professional and extremely nice. They did everything in their might to make the move an easy transition.

Booked my move on 3-30-16 for a move to Texas from New Mexico. Signed a contract for a set timeline of 4-18 to 4-20 to move. They call me on the 19th to tell me the truck has broken down and it won't be fixed by tomorrow. Theresa says there is no other truck available. I said, "Of the 100's of trucks you have in your fleet, you can't redirect one to get here in time!!!" I'm sure mechanical issues come up and there has to be procedures in place to resolve these timeline issues. Theresa is going to continue to see what she can do. NOT A GOOD START to my move. Will post with updates.

Started off rocky. You called the day of move 3 times and we didn't get the message to change date to the next day. We gave our cell phone for contact and somehow that didn't get passed along so the left messages were left at the wrong number. The crew came the next day and did a great job! Efficient, quick, very careful. We could not have asked for a better job. Mike & crew get a two thumbs UP!

The men that came to move us did an excellent job of moving the furniture quickly and safely.

I went online and searched for long-distance travelers. I looked at the reviews and it was between American Van Lines and another company. The reviews for American Van Lines were excellent. I went with them and both the moving coordinator and the moving consultant were very good. The moving crew was excellent, too. The way American Van Lines put things together was very professional. It was an enjoyable experience and I'll absolutely recommend them.

I was moving from Greensboro to High Point and it was my second time using American Van Lines. The crew was very nice and positive. They were very helpful and were on time. They were also very cooperative and were very willing to do the things that I needed them to.

I was getting my daughter's belongings out of a storage unit. I emailed someone in town and they suggested using one of the larger van lines. I got three different bids but I ended up using American Van Lines. Their moving consultant was very good but there was such a large demand and it was quite a challenge to try and get her on the phone. It's good though because that means they're doing a lot of business. Additionally, the crew was hard to understand sometimes. We also did have an issue in regards to the payment. I was under the impression that once they dropped the load, they could rerun my credit card again. But anyhow, we got the issue straightened out.

Working with AVL's moving coordinator was very good. We coordinated the date of the move and the time that the movers would show up, the movers were great and on time. They moved the stuff up, wrapped everything carefully with blankets, taped everything up nicely and neatly, and loaded it into the truck. We had tons and tons of stuff to be moved and they got it really good in three hours.

I used American Van Lines to move from New Hampshire to Mississippi. They were supposed to pack me up in New Hampshire but it was my husband who packed up my kitchen and put it in boxes. The driver was good except when our stuff came to Mississippi, he didn't have anybody to help him unload. We had moved into a new house and there were two guys putting up the fence in our yard and my husband paid them $30 each to help unload our things.

I had a good experience with the planning consultant who helped plan the details of my move. I recommend American Van Lines.

I used American Van Lines to move from one city to another. The moving consultant was very good and polite. Same with the movers. They were good people.

The American Van Lines reps were very prompt and answered all my questions, and the follow up was there, so their service was good. The rate was governed by the interstate transportation rules for pricing, but their prices were fair and competitive. It was good with the moving consultant who was helpful in planning the details of my move.

I've retired and moved back to where our family was so I contacted American Van Lines. The move was about 300 miles and they were excellent. They were also wonderful and very punctual. They came when they said and packed everything.

I had booked with American Van Lines to move me from south Florida up to Long Island New York. I have moved a few times before but never have I experienced such professionalism and service. My sales rep and customer service rep had made sure I understood how the moving process would go. When my driver arrived he did an amazing job and delivered my items quickly. I would definitely use American Van Lines again and recommend to anyone who is moving.

We've moved a number of times so I've dealt with American Van Lines before. This time, we moved about 650 miles. We talked with the moving coordinator a number of times about the move before, during and after the move and it has been fine. The delivery crew had to move things a fair of distance from the truck to the house but they all did a great job of moving everything in. We didn't have anything broken. It was a very convenient move and everything worked out well.

American Van Lines is part of the Movers Association. I did a query and they were one of the companies that were given for us to talk to for our move. We had a couple of conversations with their rep. He was great and thorough. We've moved for four to five times in our life. We've moved with Mayflower, Bekins, and Graebel. American Van Lines was by far the best move we've ever done with any company ever. These guys were awesome. We had a lot of interactions with their crew. They were polite, courteous and helpful. Nothing was ever a problem. We parried to be involved and engaged with them, and they said, “Today is your day off. You just be around to answer our questions.” We bought them lunch and kept them well-hydrated, and they were very happy with all that. American Van Lines did what they said they were going to do when they said they were going to do it. In any industry, that’s rare.

American Van Lines was very persistent (and always polite) in attempting to resolve the issues I raised in my previous negative review. They have agreed to a financial settlement that satisfies my concerns (including compensation for the broken table), so I am changing my previous rating to 4 stars.

Everybody at American Van Lines was fabulous. If I had to move 2100 miles again, I'd do it with them.

A long distance move can be stress-free. Who knew? American Van Lines was prompt, professional, fast, careful, and stayed in touch throughout. A DOT by-the-book move. We were very impressed by Peter **, who gave us our estimate as well as lots of little tips and tricks for packing and saving money. Barbara **, our moving coordinator, kept us informed of the scheduling and progress of the move and made sure we were satisfied. Highly recommended.

Communication prior to the move needs to be improved. Response time with questions, etc. were slow. We had to call to confirm the day before we moved that everything was on track. We called around noon. The coordinator did not call us until 4:00 pm the day before the move. However, the actual moving guys did a fabulous job. We had a few really heavy pieces and they handled them wonderfully.

I had to move back from Georgia where my job was to North Carolina where I had a home. I went with American Van Lines and everything went well.

American Van Lines came out, did an inventory and gave us a price. We discussed what we would move and what they would move and they were very helpful. Then they sent us a proposal, we signed it and sent it back. The move was about four miles. We purchased a new house so we had quite a bit of furniture and heavy stuff to move so, we decided to use movers this time. And we had a brand new baby so needed help because we were busy taking care of the child. The delivery crew did great and had our entire house moved a few minutes early. The guys that moved us did very well and we were very pleased. Great service. Easy move.

Driver Francisco was excellent! Marcus, our coordinator, also very responsive to our needs. There was an initial issue getting the pickup date on time but after a phone call to Victor, this was quickly resolved! Price not too bad.

We were moving to a location closer to my work. A gentleman from American Van Lines came by and gave us a quote. From there, we met three other van lines. We picked American Van Lines mostly based on pricing and the quality of the meeting that my wife had with their guy. Their moving team was excellent, too. We couldn’t have asked for a better one.

The movers were late arriving, they did not get started to late morning so it was a long day. The crew was very polite and friendly along with pretty efficient.

I used American Van Lines for a military move. The crew was very good and talking with their reps went well.

We used American Van Lines for my daughter's move from Florida to Colorado and they did a great job. After they put somebody in charge of what I need, he asked me a lot of questions and sent me a questionnaire with the size of my moving. I completed the list and assisted me, and gave me feedback all the time. He gave me a price and told me what was included. It was not the cheapest one but I didn’t want to go to the cheapest one.

Planning the move went real smoothly and I didn't have any issues. The moving crew was on time and communicated when they were going to show up. They were polite and diligent, too. There's obviously room for improvement but I was very satisfied with American Van Lines.