American Van Lines Reviews

I heard about American Van Lines from my daughter. They moved her from Baltimore to Texas because of a nasty divorce. They had to go to her husband's house to get things and they handled things very professionally. I'm 80 years old and my daughter thought I should live close to one of them so I came to Texas. The crew came on time and got everything done. And if they had any questions they asked us. My daughter came down and helped and she was very pleased with them too. The storm was close to my house so we kept adjusting them for one reason or another. They went with the tide and they said to not get upset about it. I said I'm so sorry that I had to keep changing things. They were very gracious about the whole thing. American Van Lines was fabulous and I was so thrilled with them. They were dependable, pleasant and everything they did was really great. If I was concerned about anything, they made sure that was taken care of.

I was moving to be close to my family. American Van Lines' coordinator was good, helpful and pretty detailed. She took down my inventory and gave me my rate. Then there was another person who got in touch with me who did the scheduling and told me what would happen. Then the movers contacted me the day before the actual move. However, the move was very late. They were supposed to come between 10:00 and 1:00 and they showed up at 8:00 pm. They said it was traffic. It put us on the road at 11:00 at night when it was supposed to be earlier in the afternoon. The moving consultant wasn't around that time. There was somebody else who contacted me, but they couldn't resolve the problem which was really irritating.

We sold our house in Florida and I wanted to move up to Massachusetts to be closer to my daughter and better jobs. Our move with American Van Lines was smooth. They came at the time they were supposed to come and did everything. I asked for the kitchen and the mirrors to be packed and they were out pretty quickly. We then left the next day. We've only been here for two days when they showed up and they put the furniture into the house. The coordinator, Allan, was there beside me 100% of the time and my stuff all came well before the time period they gave me. I took the guaranteed estimate by poundage and it was right on and they didn't charge me any extra. It was a really nice experience. They came in, I signed off, I prepaid, and I owed nothing in the end. I would use them again and recommend to a friend.

My husband passed away seven years ago. My aunt moved in with me and we lived in a huge house. My oldest son, who is no longer married, then told me to come and live with him. He can take care of me and his aunt, Theresa. He said that I deserve it because I've taken care of people all my life. We decided that it was a good thing so we did. The transition was very easy. American Van Lines was absolutely fantastic. Initially, I had a situation and they were concerned in not dealing with me. They were afraid that they were going to have a problem. I explained what the concern was and then they were fine.

I was offered a job and I had to leave Arkansas for Florida immediately. Using them was a unique experience because American Van Lines was so quick and fast. If I had any issues, I would call them and they were always open. The crew was excellent too. Some of them were natives of Colombia, which is where I’m from, so we talked about that. They were friendly and efficient. It was fantastic.

I was doing a relocation for about 800 miles. I googled movers and saw strong reviews for American Van Lines. Their rep who helped me with the set up was great. My only concern was that there was a change of shipper. They said that the company itself was not able to move my materials and that a lot of times, they will use associated shippers. I didn't sign up with them just to be handed over to a different company. They presented me with two choices and I had to choose one. I ended up having to change my target move date because of it. Other than that, the movers were fantastic, very courteous, and did very well with my items. They were a very competent crew.

It was an easy and positive experience with American Van Lines when we relocated. The moving coordinator was fine and the crew was excellent. We would recommend them!

My move with American was a positive experience from the first time Peter **, whom is an asset to your company, came to my home until everything was carefully delivered. Everyone was professional in every way. I will recommend American.

The best moving company I have ever worked with. Very professional and the communication between the company and myself was outstanding. I would highly recommend this company to any of my friends or colleagues who are moving in the near future.

American Van Lines answered my questions and gave me the price, which turned out to be fine after the move. The moving crew showed up on time and they did very well. Everything went smoothly and I was very pleased. We’re building a new house and I will be moving again in May of 2018. I'll be requesting American Van Lines again and give them an opportunity to bid.

American Van Lines was always very cordial, very accommodating and reassuring. I grilled American Van Lines to make sure that they were going to give the service that I wanted. The crew was fantastic and I love them! I invited them to come and visit if they were ever in the area. They provided the great service and my experience was very positive. I would highly recommend them.

I've moved a lot of times so I'm familiar with American Van Lines. I used them a month ago when I needed to relocate 800-miles for work. Ricky, the driver, could not have been any better. He was happy, respectful, and really top-notch. Also, everyone was extremely good and very professional. It was the best moving experience I've ever had.

American Van Lines has really good reviews so we ended up calling them. Their representatives were great. They were attentive, professional and able to take care of our needs. Everything was perfect except on the day of the move. I don't know if they've ever done a move in New York City before, but there was a big miscommunication. The truck driver had a hard time getting to my apartment because there were roads in New York City that don't allow 18-wheeler trucks. The driver called me and asked how to get here and if I can get the directions but I don't know which roads in New York City allow 18-wheelers or not.

We moved up to Hershey, Pennsylvania and a friend of mine recommended American Van Lines. The moving coordinator was good and the crew was great. They did a great job. However, they made some boo-boos and we had to file a claim, and I'm waiting to hear about the claim. They broke some things, damaged some furniture, and damaged some walls coming in. They banged some things up so we had to get it repaired.

I used American Van Lines previously on a much bigger move because I was moving from a six-bedroom house into the townhome. And when I was moving from the townhome into an apartment unit in the same complex, I used them again and it was a very good experience. The crew was very professional, they were on time and did a great job. The guys were very helpful and very resourceful in getting things moved from a 3-storey townhome. They made sure that nothing had been broken or damaged.

When we moved in April, we went with American Van Lines because of the great quotes and they had positive reviews from other people’s experiences based on the web research I did. Everything was great with all the people I worked with. They packed and loaded well. The driver, Ricky, had a bit of personal problem so there was a delay but the delivery was still within the window promised so we got unloaded and running. Initially, we thought we were going into storage but it was delivered to our new home the last minute and American Van Lines managed to regroup from that. Everything turned out well.

We sold our house and put stuff in storage and now we're staying in our beach place for a while. So, we hired American Van Lines, and the moving coordinator was professional and efficient. The driver was also great, although he had a few problems getting help with unloading the items. So, he did it on his own. He was fantastic. I had an efficient and successful move.

The other transport companies that we called were dragging their feet about getting an appointment set up, so we went with American Van Lines. It was scheduled on the timeframe that we needed and the crew was very nice and considerate. They took care of our belongings and we didn't have anything broken. Our experience with them went well and it all worked out.

They reached out to me and resolved my issues to my satisfaction. I would definitely use American Van Lines again if I am ever in need of a moving company.

We did a house move with American Van Lines and it was fine. We had no problems with the consultant and we had good interactions with the crew.

I have used American Van Lines when I did my cross country move from the Western Coast to Eastern Coast. Their prices seemed so high when I saw them but it seemed to work fine. The move took longer than I thought because they said they would arrive on a Saturday but they arrived the next day. When I got my things after the move, I found out one of my shelf got broken. Nevertheless, I will recommend American Van Lines to my friends.

I called around a couple of different places to get quotes, and had a very difficult time with a couple of other moving companies. In one call, a company told me that if I couldn't tell them everything I needed to move, they can't give me a quote. With American Van Lines, I spoke to a very nice sales representative and gave him an idea of what size storage units I was moving. He asked questions like how full they were, how high it went and whether I had any expensive and fragile stuff. That guided me and then he gave me a quote. He told me he was going to pad it and I asked why. He said that when it's all over and done, it was going to be less instead of more. It was very reassuring because the price came in right within our budget and it was a very easy process.

I've used American Van Lines four times through the years. The moving coordinators have always been honest and fair and the price has been what they came out and estimated. Recently I relocated from Tamarac to Port Saint Lucie. The moving consultant called me a couple of days before and on the day of the move. The crew was very nice too. They did their job, didn't scratch up the wall and they were in and out quickly as they could. My TV needed crating and it arrived perfectly. Everything went well and I would recommend American Van Lines to anyone.

I called and left a message first, then a woman called and she was very knowledgeable. She said she would estimate the boxes but I had actually packed them on and she was patient with me as I counted them all. I was really pleased with our interaction and I got a quote within minutes. The quote was a little high 'cause I didn't end up paying that much. They were also really nice, friendly, careful and fast. I was closing on one house later that day and they made sure they changed the lunch hour to where they could meet me at the house. They were willing to get along with me and when I got there, they were done. I enjoyed the experience so much. My daughter and son-in-law moved four months later and they used American Van Lines as well on my recommendation.

We moved 2 miles away and upgraded to a larger space, from a two-bedroom-one-bathroom to a three-bedroom-two-bathroom. The lady from American Van Lines I spoke to over the phone was really friendly, nice, helpful and informative. The guy in charge of the moving crew was really nice and organized. The other two guys were okay. Some of them took a smoke break during the move, which was the only thing that bothered us. We felt like we're paying them a 15-minute increment and then two of them took 30 minutes. So, they were just sitting in the truck, smoking. While the main guy was packing and organizing the vehicle. Despite that, I'm happy with my experience.

We had planned to move before Hurricane Harvey hit. We lost power and you couldn't get to our apartment. American worked with us to get a new moving date and our neighbor supervised the move. The truck ahead of schedule which was great since we living in an empty apartment.

The movers were efficient and hard working. Packed out the house on Monday, loaded the truck on Tuesday and drove through bad weather to get to us Wednesday. They unloaded the truck in the rain, and nothing got wet or left outside. They assembled what we asked for, and were prompt and courteous. I would highly recommend your service to others.

Fabian and his co-worker moved us this past week. They were amazing. They worked so hard, and never took a break. Everything made it safely, including a 2 hour trip to our new home. We were so pleased with their workmanship! I would recommend them, and this Co. to everyone. They took so much stress away from the move. Thank you so much!!!

I went online and asked what it would cost to move from Reidsville to Ayden which is 50 minutes away. I immediately got over 30 phone calls. However, American Van Lines seem to be intelligent people. I told them what I wanted and we went from there. The moving coordinator was fine, and although the crews who did the move were very nice and helpful, they were very clumsy too.

American Van Lines made my move so easy. The closing dates on the sale of my condo kept changing due to hurricane Irma and they were extremely flexible in rescheduling my moving date. They were very thorough with the paperwork, were on time and had no damage. Furniture was wrapped properly and were very respectful. I would use them again and have referred them to 3 friends who asked who I used for the move. The reason I used them was based on a friend's similar experience who is a 24 year retired Colonel in the US Army who did a lot of research and found them to have some of the best prices in our area.

We were extremely pleased with our moving experience. The movers and driver were all very helpful, friendly, and took excellent care of our belongings. We will always use American Van Lines for future moves. Thank you for making our cross country move stress-free.

I changed jobs and moved out-of-state. I used American Van Lines and they were great. I've moved several times before and they're the least I've had any kind of issue or damage. They had barely anything broken. The crew was friendly and helpful as well. They did a nice job and I was very happy. It's an excellent value overall.

Update: American Van Lines contacted us and worked with us to both compensate us for the problems we experienced as well as assure us they'd investigate why things happened the way they did. They did make us feel better about the situation in the end and helped to explain the issues. I have raised the review by 1 star as they did try to make things right but the actual move itself was very unpleasant and the effort to make things right came later than it should have.

I was relocating from Arkansas to Chicago for a job and American Van Lines assisted me with my move. It was well-planned with the help of their consultant and their coordinator was pleasant. He was able to answer all of my questions, too. Their moving crew was also helpful and put everything inside of my house. It was easy to deal with them and overall, my experience with American Van Lines was excellent.

This company accommodated the need for me to have my move across state earlier due to a hurricane approaching. They not only accommodated me but their men worked hard and fast and sat through many hours of evacuation highway traffic and finished the move with quality and pleasantry in the late night hours knowing they had a long drive back. I highly recommend this company.

We needed help in moving some furniture about 450 miles from storage to a house in the mountains. We had to have a truck transferred with a small truck to get it to the house and American Van Lines did a good job. It was satisfactory experience overall.

I had a pleasant experience with American Van Lines. The moving coordinator Barbra was very professional and kept me updated on the pick-up and delivery days and times. In addition, she called after the delivery of my items to make sure the process went well and my items were delivered without any damage. The movers were a very professional crew and the head of the crew, Benjamin was really good. My items were packed really well and delivered safely and without any damage. Had a good experience with American Van Lines.

All aspects of this move, from my first telephone call until the last box placed in our new home was absolutely outstanding. Everyone we dealt along the long way in this move was courteous, knowledgeable, competent, and friendly. I highly recommend American Van Lines if you're planning a move.

We are happy to recommend American Van Lines. The move was a very smooth process. Marcus ** was available and helpful through the entire time. The movers were efficient and polite. There was no damage of any kind. Thank you, we would definitely recommend the service.

I am extremely pleased with my experience of doing business with American Van Lines. From start to finish, everything went well, according to plan, and met even expectation and more! The people I had contact with regarding my move were extremely knowledgeable, helpful, and performed their duties with professional excellence. Should I ever need to move again, I would not hesitate to call American Van Lines.

It's been like pulling teeth to get this company to deliver our furniture. They picked up the furniture on 8/18/2017 and as of 9/2/2017, we still have no idea where the furniture is. The moving coordinator, Marcus ** is incompetent, the Customer Service Manager, Yesenia **, does not understand the meaning of "service" so her title is a farce. Araminta, the dispatching coordinator is, quite simply, a liar. She told me on 9/1/2017 that my furniture would be delivered on 9/2/2017 between 12:00-4:00 PM. I spent four hours waiting for the moving men and no one showed up and no one called. AMERICAN VAN LINES IS THE WORST MOVING COMPANY EVER AND THEY ARE EXTREMELY UNPROFESSIONAL! I only pray they have not destroyed or lost my furniture.

Yesterday, we had movers from American Van lines pack and move all of our belongings onto their truck. We had four movers here for the entire day. They did a fantastic job throughout the entire day! Very professional, very hard working all day. They wrapped all of our furniture and some of our unpacked belongings, and we're careful about not banging into or scratching doors and walls. I have heard several people and read many reviews about negative experiences with other moving companies. This one, happily, is the opposite; a very positive and grateful experience, so far, with American Van Lines. I am hoping that, once our furniture arrives at our new house, we have a similar positive experience with the moving crew there. Thankful and grateful!

Very professional, timely, and efficient. Really appreciated the attention to detail. They showed up when they said they would and moved at a fast but not rushed pace. Would 100% recommend to a friend or a colleague who was planning on moving in South Florida.

American Van Lines movers FAR exceeded our expectations. We needed to move all my mother's belongings from Oregon to her home in Nevada. We had called local movers initially, and when we got no response, tried an internet moving company. A new experience into the unknown for us, but the best move we have ever made.

The service provided by American Van Lines proved well beyond the norm. The moving crew were extremely careful with our items. They were a well trained group of individuals who worked as a team. The sales rep was experienced and gave us ease of mind that all would be taken care of properly and professionally. We have recommended the company to our friends and coworkers.

My experience was addressed specifically by American Van Lines personnel. I feel at ease due to both sides learning of miscommunications and inevitable realities of moving. I believe American Van Lines strives to avoid some of these incidents in all their moves. I am generally satisfied with the overall move.

Moving is never easy. This move involved moving my Mother from Venice, FL into assisted living in MN. As in any moving experience, there were a few glitches, but they were taken care of immediately and fully to my satisfaction. Everything was done over the phone and the internet, but I never felt my move was ignored or lost in cyberspace. Good on American Van Lines!

I moved from Wisconsin to Maine. All my things had to go into storage in NC for three weeks which meant double the handling and added truck mileage. My actual delivery was two weeks past the delivery window time. American Van Lines gave me a discount for the inconvenience. I had a very extensive fine art collection that included large paintings and framed works under glass, plus a piano. I packed most things myself except the art & furniture. The packers did a great job wrapping everything. I was thrilled that after 2.5 months in their care I lost nothing except a couple table legs snapped and were lost.

Overall good experience. The only problem we had was that when we booked the move, we ordered two garment boxes, which did not come with the moving truck. Everyone was very nice and helpful, from booking to delivery of the our belongings. When booking the move, you are dealing with someone that is not local, so we did not get notified about a time for the move, from a local representative until I called the Friday before our Monday move. We did get an email and call soon after that. The two gentlemen that come to move us, Mike and "K", were wonderful to work with. They were careful with our belongings, and worked efficiently. Highly recommend these folks.

Movers came on time. Also called when they were close. Movers were polite. Showed up at forwarding address in a good time frame. Good experience. The customer service representative helped me work through a concern with the paperwork. She was very professional.

American Van Lines did what they promised from the initial contact call through the different folks who handled our account/move. The company delivered on the promised pickup and delivery! We were quite pleased with the effort of Paul and Detrick and the follow-up from provided by Nathalie.

Moving from Plano, TX to Marshall, TX - Customer Service was outstanding and they bent over backwards to accommodate the scheduling changes we had to make concerning our move. Communication was top notch. The loading/unloading crew was outstanding. We couldn't ask for any better treatment all the way around from anybody else. We did a lot of research on moving companies and made a lot of inquiries about service before we decided American Van Lines was the best of them all. We highly recommend American Van Lines to anyone.

I hired American Van Lines for a local move. They called 2 days before our move to ask if we could change the date to July 4th, which we did and received a discount for. We were assured that they would be sending 4 of their own employees. This was not the case. A third party contractor arrived at our house in a refrigerated truck, with 2 other people that were not experienced in moving furniture. Two dressers were extremely damaged in the move along with several walls scuffed in our new home. We were told to submit a claim, which would take up to 120 days to review and determine if they would repair/replace our furniture. Never again!

A few years ago I moved across the country. I got quotes from several companies and American Van Lines was the highest, but I hired them because of their high review scores. I was told I would have a single point of contact, which turned out not to be true, as over the course of my move I was passed along to at least 3 people. The driver in charge of the pickup communicated very poorly and not only made me think that my stuff wouldn't fit on the truck, he also didn't know I had purchased extra insurance which left me waiting quite a while after everything was boxed and loaded for him to make phone calls to the office.

We were very pleased with the American Van Lines Team. They were helpful, efficient, and professional. The move went fine and we would recommend American Van Lines to everyone. All items that we moved were accounted for. Every time I thought something was missing we found another box that the movers had put away because we had no more room in the condo.

My experience was addressed by American Van Lines personnel and I believe American Van Lines strives to avoid some of these incidents in all their moves. I am generally satisfied with the overall move but caution you all to consider limitations mentioned by subpar reviews mentioned here when choosing them.

Every aspect of our move was handled with the utmost in excellence. Thank you Benjamin, Brandon, and Michael for handling our move professionally and with such great care from organizing to loading to unloading. We can't thank you enough for your preparation and execution.

Move from Kansas City to Raleigh, NC - The driver arrived on the first day of the window provided and did an excellent job packing the apartment. He then delivered the furniture only a few days later, far earlier then we expected. All the items arrived without any damage exceeding our expectations.

This was a really great experience. These guys were wonderful. 5 stars all the way. Thank you guys for making this such and easy and wonderful move. The crew were so professional and even the furniture being so heavy they still smiled and were so pleasant. They were great and we will always recommend them and remember them. Thank you guys, you were great.

Great experience with a move from Seattle Washington to Fort Worth Texas. I was quoted at the cheapest rate among the big moving companies. They provided a binding estimate that remained exactly the same once the move was completed. In terms of the move itself...fantastic. The movers arrived early and worked nonstop to load the truck the SAME day. The move was supposed to take two days but the movers worked for over 10 hours nonstop to complete everything in one day. Additionally, they arrived in 4 days! A day earlier than estimated. Fantastic experience all around!

You will never find a better move leader than Mike. This was our 3rd requested move with him as Captain. He works very hard to get the job done FAST and RIGHT! The staff member Renee that handled all of our date change (4) issues was unbelievable - she ROCKS!!!

I am moving long distance from NYC to Missouri. I got an estimate for the move from AVL in early April (3 months ago), signed the contract, paid the deposit. The company was fairly nice at the beginning. Things got worse as the moving date was approaching. I only got a pick-up window, not a specific pick-up date, and I was trying to figure out which day will the movers be actually coming. This was difficult, as the consultant was impossible to get hold of (not picking up the phone or returning calls). Three days before the pick-up window I still did not know the day, but they promised me to let me know at least two days in advance.

American Van Lines did a great job for us! The price was reasonable. Thank you Peter. The follow through with Veronica was exceptional and the driver/supervisor, Johnny, was polite, efficient and on time to load and unload... with super crews! Highly recommend this Van Line!

Everyone was knowledgeable/professional & always available to address any concerns, especially Ms. ** & Ms. ** reducing the stress to a minimal level. Lex and his moving team were great in securing/handling the merchandise and troubleshooting any hiccups in a timely fashion.

RUN AWAY! Seriously! Run away from this company and DO NOT look back! I was fooled by all of these "good" reviews, until I realized over half of them were amended complaints. This company is so far from professional. It is frightening. Their customer service, once you sign the contract (that they receive commissions for), is non-existent, and utterly atrocious! I signed a binding contract on 5/26/17 for a move in the window of 6/25 to 6/27 from Kansas City to Sparks, Nevada, and paid a deposit over $1,600.

Moved from Southern California to Texas. Movers did an excellent job picking up and delivering items. They showed up on time and packed fragile items carefully so they wouldn't get scratched or break. They were courteous and conscientious. Everything arrived in good condition. Overall I was happy with the move.

Great experience and excellent customer service. Movers were on time and were very professional. Treated our stuff with great care. Our stuff was picked up on time. Unpacked items were shrink wrapped and delivered on time. The only issue was the estimate was done over the phone and the final cost was almost double. Didn't have any options but to pay the amount.

Best in class crew, Johnny, Ali and Charlie were professional, friendly and careful. We appreciated their hard work. They took special attention to make sure the process went smooth and easy. We also felt safe and comfortable with them in our home.

Very good. The two guys that moved us were great. I would recommend them to anyone and the communication with the company was on point. Called several times and emailed us several times to make sure everything was OK throughout our moving process. Thank you very much.

There were no surprises at all during the moving process. While thought the cost was a little high for a local move, I have to give credit where it's due in that the total final cost matched the estimated total. What's more the delivery team arrived exactly when stated and even beat me to the new location. You could tell that the team was professional as they were very efficient and effective during the loading and unloading and pickup/drop-off process.

My recommendation for this review is not the best. The very first lady I talked to was not honest to me. I asked her the same question three times and she said "no" all three times. This was about hidden fees. She had me telling her the items that I would be moving over the phone while driving instead of letting me wait until I got home and complete the inventory online. I told her I just went through a 30 mph zone doing 39 mph also did 45 mph in a 35 mph zone. I could not concentrate on driving and trying to list the items that I wanted to move. Of course I did not remember 14+ items and had to make a call back. I then asked for another person. I was missing an item. So far, I had five items that were damaged. I have not finished unpacking my boxes but I will do so within the time allotted. I pray there will be no more damaged items.

Everything was simple and perfectly executed. Every single person I dealt with, from my phone calls with Victoria to my conversations with my mover, Carlos, I was treated with the utmost respect. I was extremely impressed. My mom's belongings were all delivered and set up with no issues. I would highly recommend this company without hesitation! Thank you!

Move went smoothly. They picked up our stuff in Florida on Thursday and had it delivered to Maryland by Monday... on a holiday weekend at that! The only hiccup we had was getting some details right on the paperwork but eventually it was handled.

Great experience from beginning to end. Parissa was excellent. This move was last minute and I was stranded. She worked endlessly to get me a deal and have my items moved the very next day if you can believe it with a decent price. I owe her big time. Victoria who then became my personal moving coordinator, I couldn't ask for anything more. She was fantastic. She called and kept me updated every step of the way, even weekends. I am truly grateful and the drivers were extremely professional and personable. Sorry I just remember Rhett in Atlanta and Johnny in Los Angeles. I will definitely recommend American Van Lines to family and friends.

This is such an unprofessional company, I will advise everyone to be careful when you deal with this company, they don't honor the commitments. I booked a move and movers were supposed to be at my place at 9:00 am, now it's 3:30 pm still no one is showing up, have called the company multiple times and they disconnect the call, or says the driver on his way and contact me, but no contact with the driver. Just now spoke with the supervisor, the lady was more unprofessional and said the driver is not serving today and we don't know when driver will serve us again. Very much disappointed. PLEASE DON'T DO BUSINESS WITH THIS COMPANY.

I was very worried about my move from NJ to Fl. Although I was handheld through the entire process I was still concerned. But all my fears were calmed when the truck and the very professional workmen showed up on time and then delivered my things also on time. Nothing is missing or broken. I would highly recommend American Van Lines. Another very impressive thing is that I was called every step of the way. I was never left guessing what was going on. Great job.

I have never hired a mover before so wasn't sure what to expect but the reviews were good. Was impressed how well they were wrapping big stuff. Concerned that they were just throwing boxes on dolly and bouncing around but they loaded fast. Ed complained a lot about too much stuff and too many small boxes but we had to pack things to where we could handle on the other side. So tough. On the delivery side, they were definitely in a hurry to get done but what really pissed us off was the serious comments (we have a good sense of humor) by Tyrone to my bf like... "Lemme tell you a secret, have a yard sale (meaning we had too much stuff)". My bf replied there was nothing there we did not use.

Movers showed up a little early. They were very efficient loading our belongings on the truck while being gentle with our fragile items. They also arrived earlier than scheduled at our new home and were, again, very efficient in unloading our belongings with care. Very pleased with the way our move went. It was a positive experience. I highly recommend American Van Lines.

Punctual, attentive to detail, courteous, professional, and knowledgeable. There was follow-up from beginning to end by the office to ensure customer satisfaction. Salesperson (Brian) explained the move and the cost with detail and went out of his way to ensure we understood the process. He also visited our home on several occasions to ascertain progress and needs. Overall a stress-free experience.

Victoria ** was exceptional with her help and understanding of our situation and problems encountered. She solved all with speed and a great attitude. The driver, Victor, and his help did an great job. They were courteous and extremely fast and careful with all our items. Everyone involved in this move was outstanding. Thanks to all...

Thank you to Victoria for staying on top of every aspect of the move. Chris, Robert and Carl were amazing. No damage to items or property. Went beyond to do a great job. Will recommend AVL to everyone I know.

We experienced some minor damage to two items in transport and unfortunately our library staff did not take photos of the damaged items before discarding which cost a total of $60 to replace and the insurance company wanted photos, so... But we would certainly use American Van Lines again as has and does UNCG through numerous contracts.

Victoria ** (our service rep) did a wonderful job in trying to meet our tight schedule and the truck driver (I'm sorry but I do not have his name) was extremely helpful in meeting our family at the storage facility for our final delivery. Many thanks for an easy and stress-free move!

Moving is always stressful especially if moving across country. I have no complaints whatsoever with this company or the movers themselves. They were very professional and accommodating. I was kept informed during the whole process and also received a call after the move was completed to make sure I was satisfied. I would recommend this company to all.

I recently moved my elderly mother from Florida to Texas. This was my first time using an interstate moving company, and I chose American Van Lines because of the positive reviews online. I was not disappointed. Victoria, my assigned customer service representative, was very pleasant and responsive to my questions. She kept me informed and encouraged me to call her if I had questions about anything. When I did so, she immediately responded. The driver and crew were very courteous and did a great job of carefully packing up Mother's furniture and possessions. The delivery was timely and the unpacking was done as carefully as the packing. Nothing was missing or broken and I couldn't be happier with this experience. I would definitely recommend American Van Lines to anyone who is looking for an interstate moving company.

We recently moved from Missouri to Georgia with the help of American Van Lines. Everything went flawlessly from start to finish. Communication with our contact person provided all the necessary information from pick up to delivery. I can't say enough about our driver. Manny was so pleasant and helpful. He was determined to make our move as pleasant as possible. Manny was the difference!!!

Needed to have merchandise including grandfather clock shipped from OH to Florida. AVL did not disappoint. Our AVL coordinator, Victoria, stayed in close contact during the pre-shipment period and throughout a 9-day transit to FL. Shipment arrived a few hours beyond the projected delivery window, but all arrived in top-notch condition. FYI: AVL will not ship grandfather clocks unless they've been prepared for transport by a (clock) professional. Wise policy, for both shipper and owner. All in all, AVL is a very conscientious, professional company with courteous staff at all levels from advisors to crew. I would use again w/o hesitation.

Worked with Brian ** who did an outstanding job of coordinating my parents’ move to NJ. He gave us a fair estimate, based upon my reviews of other moving companies. The crew sent to pack and move my parents were very efficient and helpful. As was the crew that delivered the cartons to their new apartment. My overall assessment was one of excellence.

We first worked with Bob ** to set us up with our move from Ohio to Washington. He was great, delightful, and professional. Natalie was our coordinator and she did a great job keeping us informed. Our movers were Lawrence and Lee and they were a good team and made our adventure less worrisome. Everything worked out great. Everyone worked hard to make this a smooth move.

Jerome ** and his crew were, without a doubt, the absolute best I have EVER worked with. They were superb in the loading. The unloading was unbelievable. The quality, caring, professionalism and respect were GREAT. By the end of the day, I felt like I was friends with all of them. I have recently had severe neck surgery and the gentlemen would bring the box to me (sitting on the sofa) on where it should go. Upstairs, shop or main floor? I never had to get up and go to them. This may sound insignificant to you, but when suffering terrible pain, it was the best thing in the world for me. My husband was not here yet from Colorado, so it was just me home. I cannot say enough good about this team, especially Jerome! If there was a 10 star rating, I would give them a 20 star review. Your home office staff are equally wonderful. With the personal phone calls and e-mails added quality to your wonderful.

From the moment I met with Brian the representative from American Van Lines I knew that I was making the right choice. He explain everything so clearly, of how the move was going to be executed and the price was very fair. The guys that moved me were very professional and pleasant. I would recommend Allan and his team to any friend that needs to be moved. Also, Ginger kept informed of the timing for the move. Overall I am very satisfied with the service.

Move from Miami to Denver. Manny our "head mover" and his team were excellent. Very knowledgeable and polite. I was extremely pleased with our team of movers. Everything was in the same condition upon delivery as when they picked it up. The only downfall is that there were not enough boxes designated for our move so we had to go out and buy more mid-day of packing.

This is our third move with MBM in 3 years. The moving team were professional and polite. I appreciate the speed at which they moved but would have been ok with a little slower pace in exchange for more care towards our possessions... That said, I would use MBM again (although I hope it will be many years from now).

I used a moving company like this one on a previous move and it was horrible. All the horror stories you read about them holding you hostage were true. These guys, on the other hand, were great! I used the full service option. They arrived when they said they would on pickup and delivery, nothing damaged or lost. Final price came in under the quote.

Thanks to American Van Lines, Mr. ** and Mr. ** for getting my things shipped for Texas to Alabama, I appreciate you all kindness and professionalism. Mr. ** arrived on time at both location. Thank you all so very much and I would recommend a friend to use you all service.

We purchased a home in Southwest Florida and had to move our household furnishings from the Jersey shore. We couldn't decide on the best method until a cousin gave us the phone number of American Van Lines and said they had very good reviews. They certainly lived up to them. From the first phone call to the follow up call after the move, what they said was going to happen did, and on time. Everyone involved was courteous, knowledgeable and very patient in dealing with us. Our thanks to Customer Service's Parisa who started us off, Jennifer our quality assurance person, Lexis and his crew who did a great job, and a special thanks to Victoria for an excellent job of coordinating it all.

After American Van Lines called my husband this morning all issues have been resolved to our satisfaction. Thank you American Van Lines

This was a great move. Very professional. Love the guys. Very careful with our belongings. I would recommend this company to anybody. That's fantastic. Besides packing and unpacking were fantastic even though it was two different teams now for stuff as much as if we did it ourselves.

I am very pleased with my experience. All items shipped were not damaged. The customer service is over the top. Once I was assigned my own customer service rep she was the only person I had to talk to. Victoria ** was super! My driver Ricky ** is an asset to your company! Thank you to all who were involved in my shipment. Your service and integrity are the reason I would only choose American again.

From the time I contacted them to the very end, they were there to assist and help me with any questions I had. It was my first big cross country move... and I was nervous to say the least. The van arrived the very next day at my new home. This company has the hardest workers I have ever seen. They were respectful and good work ethic. I would have them again if I ever moved. You will not be disappointed.

An overall positive experience considering the stressful nature of moving from one state to another. Our driver, Ricky, was very helpful and clearly had our best interests at heart. The packing guys were friendly and took reasonable care of our goods. We would definitely recommend American Van Lines to all.

The team that arrived to move me was outstanding. They were all very polite & hardworking. They made the task look easy. They were efficient & motivated. I want anyone who needs to move needs to use your amazing company & ask for Mike & his crew out of Greensboro NC.

Great customer service. Movers were careful and on time. Very good experience. Cost was estimated from accurately the start, even though we struggled with all we might take versus donating before our move. Quality assurance stayed on top of things and my "personal" moving representative was always responsive and timely.

This is our third time using American Van Lines and every time has been a breeze. Quick, affordable and all-around great guys!! I will definitely be using again in the future. If I could give them a 10 stars I would. Thanks so much again for a stress free move.

This is the third time I have used this company and it was another great experience! Movers were on time and did an excellent job! Mike and Rick are the best movers I have ever used! I used the company in 2015, 2016 and again today.

We were very disappointed with how our belongings were packed. We have damage to mirrors, picture frames, and other items. We also find that items in one room was packed in other room's markings. We are still going through boxes to find lost items. We will be filing a claim for broken items.

When they moved our belongings into the house they didn't use pads to protect the hardwoods. When they removed the dolly from under boxes in the bedrooms, they scratched the floors which will need to be repaired. We didn't realize that's how they removed the boxes. They should have lifted the boxes off the dolly instead of pulling the dolly out from under the boxes.

No damage. Kept to schedule. Don't expect to move again but I would certainly use American. Employees are professional and caring. They are sure to keep you informed and updated with any changes. Computer messages make it very easy to get the paperwork done with little effort. Nathalie was very helpful.

Excellent and professional! Great communication from the office. On time and reliable service with a courteous staff. I would recommend American Van Lines for sure. Thank you for a great and pleasant experience. I have shared my experience and will tell everyone!

The service was great and the driver Rigoberto was amazing as well as Jeff the person that kept in touch with me along the whole process. I am very happy. Thank you guys. I will recommend you. Please tell the driver that I am very happy with his work.

Mike, Tim, and Rick were very professional, personable, and efficient. Not one item was damaged and I had a lot of items. The move was completed one hour under the projected timeframe. I would definitely recommend MBM to my friends and acquaintances.

I hate moving but this move was painless. Toni was my first contact. She set everything up from the beginning. Next Aldo, along with his team took over with the physical move. Then Marcus followed up to make sure I was happy and had no problems. Thank you to my entire moving team for making this move so easy and seamless.

I had a very dynamic move with 2 drop offs. They didn't lose anything or damage my stuff. Was slightly overweight and they were fair adjusting the quote. They were cheaper than the other 5 quotes I got. Customer service was great. Kept me informed as to what was happening during the move.

We are very pleased with our experience. The truck took a little longer than expected, but everything arrived as promised. Also, we had paid extra for shuttle service from our origin location as it was in city, but Victoria helped to resolve that quickly. Desmond is an amazing driver! We cannot thank him enough for taking care of our items and getting here safely.

When we moved some furniture with American Van Lines, their crews have been hardworking and did an excellent job. They were on time and were here when they said they were coming, both moving the furniture out of our house that we sold in North Carolina and the house here. We only had one glass broken and my wife had packed that box.

From the original contact and meeting with our Estimator to the men on the moving crew, we had nothing but a positive experience. Pricing was fair and better than four competitors' bids. The estimate of the number of boxes we would need for our self-packing plan, and the estimate of the total number of hours for loading and unloading was right on the mark.

Everyone we came in contact with at American was top notch. The Moving crew was fantastic and took care of our stuff!! Our coordinator was also very helpful and followed up to make sure all questions were answered. We would highly recommend American Van Lines!

I'm very satisfied with American Van Lines and I would use them. The moving coordinator named Nat was great and very accommodating. The crew was also here on time. They wrapped my stuff really well and nothing got damaged in the transport except for maybe a couple of cheap little plastic containers.

Big move to North Carolina. I found all the persons handling this move friendly and helpful and attentive to my needs. My things were packed well, however a wall unit was missing and declared damaged. Two lamps were damaged as well. The company has apologized and promptly sent me a claim form.

Very impressed by the professionalism and care that was taken to make this move very successful and hassle free. I will definitely recommend your services to friends and family. From the first phone call to the final delivery I felt my possessions were being well cared for. Thanks to all.

For their price and customer service, I decided to go with American Van Lines. Some things needed clarity like the contracts, what they covered, and also about the cost that went up. But once I explained it to them, or we debated it a little bit, they were able to correct it. They were very accommodating even with the misunderstanding and everything was fine. I will probably have more interactions with the carrier driver, though, because there were some things that I just discovered. There were a couple of things that were damaged and lost like a pair of very expensive sunglasses that I cannot locate. I have 90 days to have that looked at. Overall, it turned out to be a good experience. Living in a world where there's always negotiations, their customer service came through and that's what I would tell anyone.

The rep that I dealt with was a great person. She assisted me very well and was very on it. American Van Lines did a good service, but they got here really late. They told me they were gonna be here at 1:00 and they arrived at about 4:00. But overall, they were great guys and everything was done.

Overall way too many calls. I received like 3-5 phone calls a day from a variety of people "serving" me. It was a huge hassle. However, the movers were prompt and efficient. Everything arrived and the move itself was smooth. The "3 day" window for pick up was also terrible and the only company I have ever experienced this with - this is the primary reason I wouldn't recommend.

We were relocating after retiring. We have never had someone move us before. We contacted a number of moving companies, but even though it was a little more expensive than the other companies, I felt that it was the right decision because they move a lot of military families. I didn't know the protocol in a move such as this, but they came in and knew exactly what to do. They were on time and got right to business. Every piece of furniture and box was tagged and accounted. When they arrived at the final location, they put the items where I needed them. They worked very hard, and I was comfortable they took care of my items as well as they could be taken care of. Very satisfied with the move.

The packers and movers were fast, careful, and polite. They took extra care in moving big items down a narrow stairway to the lower level. They took extra care to put like boxes, kitchen, master bedroom, etc. together. They were careful of the new paint job in the house. No damage.

When my husband got a job in Nashville, I looked up the best moving companies online and ended up going with American Van Lines. My coordinator was nice and my moving consultant was great. He was more than friendly. It was beyond anything that I've experienced as far as customer service goes. The crew was also great and super nice. There was an incident in our apartment complex which was not because of them, but they handled it very well. They told me about it right away and I took care of it. Everything was great with American Van Lines. The guys were awesome and everything went smoothly. If I ever have to move again, I'm definitely going to contact American Van Lines.

American Van Lines resolved my outstanding issue with some lost items.

After we sold our house, we needed a moving service when we were transferring to a temporary apartment. We went with American Van Lines and had a lot of interactions with their moving coordinator. She was on it and was great. Also, their moving crew was awesome. They were A+ and great guys. I would recommend American Van Lines.

I liked American Van Lines' customer service. Their coordinator who assisted me when I purchased their service was excellent - very clear and very concise. My experience with their moving consultant was very good as well. The crew during the move was very productive, relentless, and very organized. They were on time. They gave me a 30-minute window and they respected it. It was done 30 minutes before and though I did not pay attention to that, they deducted it from the cost. The paperwork was also swift, accurate, and very satisfying. It was a perfect crew and I would definitely recommend them.

All throughout this process, American's employees have made the moving experience significantly easier to get through. The actual van team was allowed to take charge, and from securing furniture to astonishing speed in packing/unpacking, they outperformed every mover we have used, by far (and we've had good ones).

Upon arrival to unloading the guys were awesome! Great sense of humor and also got the job done efficiently. Also, Toni was a great help with setting everything up and even when I changed my moving date. Whenever I move again I definitely will be using American Van Lines again!

I moved within the same city and on the same street. I downsized and moved from a two-bedroom to a one-bedroom. The coordinator and the crew members were fine and so was the overall experience with American Van Lines.

Everyone at American Van Lines worked hard to make our move painless and seamless. Natalie was especially helpful by answering all of my questions and keeping in close contact throughout the time. Patrick and Eulis did a wonderful job loading and unloading our possessions and arrived at our destination quickly. They were polite and helpful!

I'm very pleased with the service I have received from all of the American Van Lines personnel. Ginger of the Pompano, FL office was especially kind and knowledgeable (not to mention patient!) about the entire process and in her you have a valuable asset. She is amazing. The men who packed and moved my possessions were friendly, professional and fast. I certainly appreciate their courtesy and hard work.

We went with American Van Lines for our move and the moving coordinator, Brian, was pleasant. However, my daughter and I made the mistake of numbering only a few of the cartons and not all of them. I had a lot of professional, heavy duty cartons, wardrobes, and boxes that I had purchased at Home Depot. I must have had at least 40 cartons.

My interactions with American Van Lines' moving coordinator and consultant were fine. Also, their moving crew did a good job and no item was broken. Everything went fine and I was glad with these things.

I've used American Van Lines four times because of the cost. Every crew that I've had, even though each crew has been different, has always been good as far as they hadn't broken anything and messed up anything. Also, Jason, the moving coordinator, was awesome and excellent. Every time I call for a move, I always got him. It's been smooth but at first, the price seem kind of high and I don't know how the move is going to go. With using them before, they may have overestimated and I was prepared but I've never had to pay that price. Then they put the weight and how much they're taking.

I've used American Van Lines 4 times. The first time early 2000, they moved my whole family from New York City to Miami, Fl & they couldn't have been more professional. I have used them 4 times since then & they have come through once again during a stressful time by making my move stress free. I highly recommend using them for your move.

Excellent customer service, and appreciated having a dedicated move consultant who contacted me frequently during the process. I would have preferred having an on-site assessment prior to the move to estimate the weight and access for the van. Unanticipated lack of access cost me an additional $2,000.00 for a shuttle. For both pick-up and delivery, the movers arrived hours later than expected (late morning and early afternoon as opposed to 8 am as expected). They had problems locating the address, so I'd recommend updating GPS access for the drivers.

I was doing a lot of online research for my move and I found American Van Lines. They were one of the top rated moving companies. I figured the cost was going to be out of my price range because I was trying to do the move on a budget. I reached out to them to kind see where they're at and it ended up working out. The three movers were all cool dudes but they could have been moving faster. Both on the day of picking up and dropping off, they gave me a couple-hour window and both times they were significantly late by multiple hours but they let me know and didn't keep me in the dark.

Crew arrived on time, pad wrapped everything and handled carefully. Total move time was exactly what the original estimate was for. No damaged items which was outstanding considering they had to carry everything to a third floor apartment. Crew was personable as well as professional.

Everyone was professional and did a great job from start to finish. Everything arrived in perfect condition. Packaging was done extremely well. We were kept informed at all times. We would definitely recommend American Van Lines, and use them again when needed.

I recently moved from Florida to Georgia. First time moving on my own, not a company move. Took a chance with American Van Lines and was very happy with the experience. Professional yet friendly and informative. Driver was great and Nathalie my coordinator was very helpful and kept me updated. All the employees seemed to really care about my move and concerns with delivery dates. I highly recommend this company.

I know somebody that works for American Van Lines and everything was great about my experience with them. Their guys and price were good and everything worked out well.

My wife and I could not be more pleased with how our move was handled by the driver Mr. Ricky ** or the team he used for both the pickup/truck loading and then the delivery and unloading. All concerned were very careful when packing articles that we had not already boxed. If we ever move again we will use American.

My son had used American Van Lines so I also used them to move my pod from Doral to Miami. The crew of three was very good. They were efficient and did their work quickly. The coordinator, Marcus, was good because he kept in contact the whole time. I had a good experience and would recommend them to a friend.

The workers were polite, considerate, careful and worked hard. They were the best part. The price was higher than I would have liked. It kept going up. There's got to be a better way to estimate the whole move. Just glad for all of it to be over now.

Both pick up and drop off were done with soooo much respect for my items. The movers were exceptionally helpful. They were very assuring when they picked up he would deliver everything perfect. Lol. When I received my items they asked and placed everything to my likings.

My items were picked up and delivered within delivery estimates. The original cost estimate was increased by over $600 and I frequently had to contact my "coordinator" for information on pickup, delivery, and cost estimate. Spent a lot of time going back and forth trying to pay and get necessary information. The actual movers were fine but I wouldn't recommend the service overall.