American Van Lines Reviews
Pompano Beach, FL
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About American Van Lines
American Van Lines is a family-owned moving company that provides local and long-distance relocation services for residential and commercial customers. It offers full-service and partial packing options plus crating and specialty moving for high-value items. The company has been in business since 1995.
Visit www.americanvanlines.com- Easy booking process
- Storage options available
- Flat-rate pricing on long-distance moves
- Wide range of packing services
- Price increases may occur
- Some moves handled by subcontractors
- Occasional pickup or delivery delays
American Van Lines Reviews
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Reviewed Oct. 26, 2017
The woman from the American Van Lines office called about five times and repeated the same things over and over again. I complained about that and they gave me somebody else. Now, the coordinator was great and then there were five people who handled the delivery. They were very professional and I'm very satisfied.
Reviewed Oct. 26, 2017
Somebody recommended American Van Lines and everything went smoothly until the day we moved out. Something happened and they showed up five hours later. I did not know ahead of time that there was going to be a delay and by the time we moved it was night time. Other than that, everything was fine. There was no damage to anything when they delivered the stuff from the warehouse.
Reviewed Oct. 25, 2017
My realtor recommended American Van Lines and a gentleman came and gave me an estimate. This move was back in February but it was after they left that I started going through stuff that I became a little unhappy. I had two Queen-sized beds and they reversed the frames. If he would have waited to put it together until I got there, I could have stopped it. But now I've got to get somebody to come in and undo them because they squeak. They also damaged the top of a hutch that I have that is well over six feet high.
Aside from that, they also put a really deep gash on my headboard for the bed. I've got to get somebody to come in and take care of that as well as nicks on the dining room table. All they had to do was wrap it in blanket and it would have been shielded. They could have slowed down and cared a little bit more. It's little things like that that are irritating to me now. I didn't call them as it had been months now.
Reviewed Oct. 25, 2017
My experience with American Van Lines was terrible. We had four different coordinators. The week before we left, we changed coordinators again and everything got lost in the transition. The driver came a day late and there weren't enough people. His trailer was broken down and he also said he got the flu and a cold. And then they broke a headboard and a dresser. I ended up going out buying a new dresser and bedroom furniture. We had to get a hotel and stay in there for five nights. The whole thing was a nightmare. I’ve got a claim on my desk but I’m not going to file it because it’s not worth the ache. The claim through the company was only going to pay $90 out of the $800 that the bed cost. I’m telling everybody not to use American Van Lines and I wouldn’t use them ever again.
Original Review: Oct. 24, 2017
My horrible experience started with the company calling me a few days before my scheduled pickup date. The date was changed because there were no drivers available. When the movers arrived one driver complained about how “inexperienced” the other mover was. Interesting the delivery movers made the same comments. To that end there were several items broken or missing. Specifically, lamps, picture frames, glasses covers for large pictures and bed frames were broken. All screws and metal structures from furniture dismantled by the movers were missing. Finally, my coffee table leg was broken when the mover was trying to determine how to dismantle the table. Consumers beware.
Hi Gloria,
Please accept our apology for the damages and poor services you received. We have tried to contact you regarding your move but have been unsuccessful reaching you. Customer satisfaction is very important to us. We are still committed to working with you towards a full resolution with the hope we gain regain your trust in our brand. Please contact us at your convenience.
Reviewed Oct. 24, 2017
With American Van Lines, I would have to pay the extra if I was overweight, but if I was underweight, they would refund the difference. The coordinator was absolutely wonderful and the moving crew was fabulous. They busted their butts, packed everything up really well, and moved everything. They met us up here when they said they were going to and unpacked everything with no problems. American Van Lines made moving across the country painless and effortless.
Reviewed Oct. 23, 2017
We moved from several different places across the country and used American Van Lines before. I’ve done this three times. When we moved my wife’s mother from Southern Missouri to North Carolina, their coordinators were very helpful, straightforward and even recommended certain things and saved us money. And the two guys I worked with for the move were outstanding. They bent over backwards and were nice as they could be. We couldn’t have asked for any better guys to load and unload. They’re making money for American Van Lines so they need a raise.
Reviewed Oct. 20, 2017
Over a year ago, I shopped at all the different carriers that do house moving in my area. I asked for quotations and got different ones. Then a personable fellow whose name was Allen had a quotation that was below what other people offered. He was from American Van Lines. And since I was dealing with a national carrier, I believed they were all going to be in the same quality of service. I also wanted somebody I could trust and a big name meant something to me.
The guys who delivered were pretty fast and they didn't take a lot of time. They did what they needed to do and everything was stored on the truck for a day and a half before they could come to the new property. But the driver that was running the crew was not the most personable person in the world. And they damaged one major piece. I had to make a claim on a piano because it wasn't loaded properly on the truck from the first house. They admitted it was their own fault. They didn't take enough care. Somebody left it on the dolly and it had no support. So moving it in transport truck broke the piano in half.
Although they paid the claim, the piano happened to be a family heirloom and what they gave me was peanuts. You can't replace something that's been in the family for two generations. Besides, it took a month and a half to get the claim resolved. In the end, they also started telling me that the price that was quoted was wrong. That they wanted to charge me 15% more than what the price was quoted. I didn't pay that because a quotation is a quotation. It says right in writing that my bill will not be higher than this amount.
But I had to argue with them to get that settled since they told me the quotation was wrong and we had this many more boxes. I insisted that they saw what had to be packed - the photographs, the stuff in the china cabinets, and the furniture. They knew everything. They have been doing this long enough that they shouldn't be making a mistake of 15%. It took some pushing and shoving, and also with Allen's persistence, it was all resolved eventually. He was the best liaison and I would recommend anybody to call him back. Overall, my experience with American Van Lines was challenging. There were errors and some problems and they were all taken care of, but it took persistence on my part, and my work with Allen, to get this satisfied in the end.
Reviewed Oct. 19, 2017
American Van Lines has been around for years and whenever I travel I see their van going down the road. So when I moved to Arizona, I went on the internet and hired them. They knew what they were talking about. They asked me the right questions and I got the right answers for them. I had an excellent experience with their moving consultant. Also, the moving coordinator lined me up for the days they would be here. They wanted me to count how many boxes I had, what kind of weight they were talking about and how much furniture I had, so they had some idea. Everything worked out well.
The driver was a nice guy as well and was willing to work with me. However, they couldn't get to my house as close as they wanted to. So, I put my trailer on my quad and made it easy for them. They loaded the furniture on my trailer and everything got to the truck instead of them running back and forth. It's easy to work with people than against them. I had a wonderful experience with American Van Lines. Excellent people to work with.
Reviewed Oct. 18, 2017
American Van Lines did an excellent job and I was a pleased customer. We did a local move to our new home after selling the old one. I love that the moving consultant was friendly, helpful and knowledgeable. Also, the moving coordinator was great, really good about scheduling, and quick to call me back when I needed a question answered. The actual crew who were in our house were nice, very considerate, careful, and they put big, old blankets down to move stuff on. Everything went smooth as requested and as they told me it would be.
Reviewed Oct. 18, 2017
I had a very good experience with American Van Lines. My husband and I retired, and we also retired from blizzards so we came to hurricanes. Brian was my coordinator and he was wonderful. He was very patient. I actually talked to him back in March when I first purchased my home in Florida and was still living in Connecticut. He called me promptly and he knew that I wasn't going to be moving for a while because I haven't sold my house yet. But he still called and explained everything.
Every time I made a phone call for him, he was always available and willing to explain. He was always apologetic if he couldn't call me promptly. So, I liked him even before I hired him. There was something about Brian that made me want to deal with American Van Lines. As it turns out, the people that he works with closely were also very good. The guy who actually came and did the packing was also a really excellent contact. He brought eight guys with him who packed my house and then he watched to unpack. It was just an incredible experience, and I’ve recommended them.
Reviewed Oct. 17, 2017
We had a huge move to be near our friends and family. And because American Van Lines had good reviews, we used them and filled their truck completely. The quote we got was close to what I ended up paying, and they were able to accommodate our time window and it was amazing. They even moved up the day. Also, their moving consultant was great and helpful. Their crew was exceptional, fast and very efficient, and everything arrived in one piece. If we had to pick a company again, we would certainly pick American Van Lines. We were really pleased with them and we would recommend them to friends and family.
Reviewed Oct. 17, 2017
I was looking for somebody to help me with furniture and other family heirlooms across the country. I noticed American Van Lines when I did an internet search and I used them because of the service that I got from the person who helped me book my move. Also, I've seen their trucks around over the years. The movers were helpful and cheerful, and they worked hard. They cared about our stuff and they weren't rude when they dropped it off. However, I wasn't happy with the final move. The scheduling seemed fine upfront. And then, at the last minute, they couldn't find somebody to ship my stuff but they finally got a company that was willing to pick up the job and the folks showed up. They did the crating they needed to do and seemed fine the day the things were packed under the truck. But the unloading was less pleasing.
And then, I ended up with a missing box. I didn't realize what was missing because there were two tags on one box. The driver picked up on it right away and was in a big hurry to get out of my house at delivery. They unloaded and wanted to go fast. They had somewhere else to go. He was like, "Oh, just sign right here. We'll take care of this. This will all be taken care of later. Don't worry. I'll take pictures. And I'll start the process for you." He took pictures, but he didn't start the process for me. I felt used because the driver was in such a hurry.
I was not happy with American Van Lines' customer service on the side of the claim. The letter I got was cold. The company refused to acknowledge that there was a missing box because they said that I had signed that everything was there. I never got the box and was never compensated for it. Also, there were a couple of dented items. One was a wooden furniture piece which was a family heirloom and they gave me $120 in remuneration for it.
Hi Amy, please accept our apology for the buffet piece that was damaged on your move. We did compensate you for the damage though. Unfortunately, we were not able to compensate you for the missing box because you claimed it missing over 90 days after we delivered your items. I am happy to hear that you liked the movers. Also, please consider we delivered you from SC to NV in just 7 days. We wish you the best in your new home and we hope you will still consider us on your next move.
Reviewed Oct. 17, 2017
I was moving from Louisiana to Florida and American Van Lines did exceptionally well. I got screwed by using a moving company once before because apparently, you need to have a moving company come out and look at your stuff and give you a quote which I did not do that the first time. It was the same thing with American Van lines. They also don't come out and give a quote but they've given me information. So, I took a chance in everything I read that they said they were going to do and I got confirmation when I spoke to somebody on the phone. They did exactly what they said they were going to do. They don't do all the crappy stuff that the other places do. I was very impressed with the moving crew. They were on time, polite and friendly. Nothing got damaged and everything showed up. It was a great experience and I would use them again.
Reviewed Oct. 17, 2017
American Van Lines was great. My interactions with the moving coordinator went fast and well, and the moving crew was outstanding and friendly. My American Van Lines experience was pleasant and worry-free. We recommended them to another couple and they were very pleased.
Reviewed Oct. 16, 2017
I moved from Denver to San Antonio and American Van Lines was good, friendly, fair and worked well.
Reviewed Oct. 16, 2017
American Van Lines gave me the best price after I’ve eliminated a bunch of stuff that includes the look of the truck, timing and the wanting to go a long distance. The coordinator was great and extremely helpful even after we got here and had some problems. The consultant was very thorough and answered all the questions that we had. He was actually kind of funny and I can still call him if I needed to since I have his name and number on my phone. We moved from a house in Florida to a storage unit here in Macon so it was different since the storage unit had to be filled out. The one guy brought the truck and together with another local guy they hired, they unloaded it. I was there to help a little bit because I brought a trailer up ahead of time and moved my tools.
It was harder to move back than it was to move down because I used to have a big truck and moved a lot of stuff on my own. So, when American Van Lines came down to move, I had to sell my truck and empty it having a lot more stuff to move. The moving guys didn’t like to move my toolbox that weighs 300 pounds but they handled it. They only broke one glass shelf, so that was pretty good. I would recommend American Van Lines. They were timely and kept a good schedule as to when they are going to be there. They went through and inventoried all of our stuff before they even loaded it on the truck. There were two other families in the truck after we got our stuff in the truck. It was a good experience all the way.
Reviewed Oct. 16, 2017
It was a relocation and we packed the stuff up ourselves then we realized we hated doing it. That was a Friday and American Van Lines did it by Monday. They were really good and we were in a hurry too. The guys who loaded the stuff up were good too. It was a good experience and I'd recommend them.
Reviewed Oct. 16, 2017
American Van Lines was referred to me by somebody that I worked with. Her husband is in the real estate industry and I got to use Van Lines for several moves that he recommended as a realtor and used them personally. The second move I did with them, I had to deal with a personal issue. I had to get out of my place fast because of physical abuse and they were on top of it immediately. They were sympathetic to what I was going through.
As far as the moving consultant, the timing was precise. I had to be at work on the second move and meet the movers. Everything that they said they would do, they did. They provided what I needed at the time of the move because I've asked them for boxes and wrapping materials which they did bring. I have antiques and a lot of the things that I have is expensive. Nothing got broken and everything was well taken care of. The move went well and if I'd move again, they would be the first company that I would contact and I wouldn't even consider any other company. I would recommend them highly to anybody who asks me who I would recommend as a mover.
Reviewed Oct. 15, 2017
We went from Maryland to Florida nine months ago and everything was good. We asked AVL's moving rep if they were going to bring blankets and stuff like that and they said, "No problem." The crew was very good. It was two guys and they explained the procedure of how the move would work. They also said that it would not be transferred from one truck to another. It would come straight down here but it would stop somewhere in Tampa and they were exactly right. We checked back and forth and they were telling me how they make their trips. It was the same two guys who loaded our things that unloaded it, which was very nice. I would definitely recommend American Van Lines. Everything that they stated was fulfilled and the timing was great. Nothing was lost, ruined, or dented - everything was perfect. I would use them again.
Reviewed Oct. 15, 2017
It was the first time I used American Van Lines and it was for a cross-state move. At first, dealing with the coordinator was fine and it was more of the back-end, trying to find where our stuff was and when it was coming in. Some of the people were very nice and helpful. Others didn't return calls and hard to track down. But it's the normal average service.
It took two weeks from when they picked the furniture up till the end. There was some damage to the furniture and they were late. But the crew was great and very nice. They just need to improve on getting back to you after your stuff has been picked up. They were good in getting back to me before the pickup date but once it was picked up and you have any issues, it took a lot of calls to get through to somebody.
Reviewed Oct. 15, 2017
I've known about American Van Lines my whole life. The interactions with their moving coordinator went well. I've moved 20 times already and this time, in Georgia, the moving and packing crew was the best crew I ever had in my life. While in the California end, they were very good as well. My experience with American Van Lines was outstanding overall.
Reviewed Oct. 15, 2017
During my relocation, I had an overall good experience with American Van Lines. I had different moving teams, one for pickup and one for delivery and they were nice. But at the time of delivery, I found some communication gap between me and the providers because they delivered on a weekend. But somehow, somebody contacted me on the phone and it got rectified. There were discrepancies at the time of delivery but everything was fine because they delivered with no items damaged and everything intact. I referred one of my colleagues to American Van Lines.
Reviewed Oct. 14, 2017
I retired and I was relocating out of state with my daughter. I was looking for a moving company through Google, read the reviews and went with American Van Lines. I've spoken to their coordinators and they were good. They gave me all the information and what to expect. The delivery guys were pleasant, very informative and very professional. They explained to me what they were doing and how the stuff would be stored into the unit. They came in, packed and moved things in a timely manner. They kept me abreast of all the details and when it got delayed, they called me and let me know that it was going to be delayed and explained to me why. Overall, everything was great.
Reviewed Oct. 14, 2017
We relocated and we had three moving coordinators from American Van Lines. The two have been very on top of things and we’re still using one coordinator who is energetic and nice for our upcoming move. The crew was also great. We’ve been in touch with American Van Lines in the past and our expectations have been met each and every time.
Reviewed Oct. 14, 2017
We were relocating for family and American Van Lines walked me through everything. The crew was accommodating and personable. The driver and the lead person did a tremendous job. We had one issue 'cause we were moving a piano which was a little different and they helped us with that. And although we didn't utilize the services that they offered, they helped us with the services that we got. But there were three little things that we didn't notice were missing until we needed them. We felt they were on the truck but for some reason, we didn't get them. I made a phone call about that and I was told that somebody would contact me but I never heard another word from anybody. I just dropped the issue because the items were insignificant and not worth the effort. Other than that, they were efficient and on time.
Reviewed Oct. 14, 2017
I looked online for the highest rated moving company and American Van Lines was on the site that I found. Their coordinator was very good and the packers were wonderful too. However, we're told that it would take a short number of days to get our things to our destination but they came early in the given window. They got there a day before closing but we had found out that might happen, so we were prepared. We had asked the people whose home we were buying, through the Realtor, if we could get it early and we were able to get in the house early. And that was the only issue we had. The movers were really sweet and amazing fellows. And all in all, it was a good experience. Nothing was broken and missing. So, they did a fine job.
Reviewed Oct. 13, 2017
The moving coordinator from American Van Lines was very good. We're downsizing and the crew was great. They did everything we asked and there were no damages on any of our furniture. It was a good experience and I was very happy. I'd use American Van Lines again.
Reviewed Oct. 13, 2017
I sold my house and I was relocating. I went on the internet and got prices from three different places, but I used American Van Lines. Everything worked out well, and our experience was very positive and professional.
Reviewed Oct. 13, 2017
We have a lot of stuff in storage and the job relocation isn't quite complete yet, so we're still in limbo with the job. It's a very complicated move because American Van Lines is going to move us yet again soon. Being able to put things in storage was wonderful. American Van Lines' people did a great job and were very helpful and professional. I appreciated their help a lot. I was very pleased with everything about the whole process. The movers were very polite and seemed like they were very well-trained. If I have to move again, I would probably go back to them.
Reviewed Oct. 13, 2017
American Van Lines is great. Their rep around town is really good. I had them about a year ago in November when I left from an apartment to own a house. They’re tremendous. The guys were very fragile doing my furniture, wrapping it. They were very calm and collective while they're moving everything. Khadija, the moving coordinator, was amazing. She'd tell me, "They're coming now. They're leaving now. They're doing this, they're doing that." She would call me during the day and say how they're doing. They were so polite and so on time. Nothing was as that good ever in my whole life. It's on point with everything. American Van Lines have been tremendous and very caring like they're moving their own furniture. I can't ask for better and I recommend them.
Reviewed Oct. 12, 2017
I used American Van Lines for retirement about six months ago. I did an internet search for moving van companies and I found them. The coordinator was pretty thorough and the crew was great. The driver was really professional - he told me everything that he was doing, what his crew was going to be doing and asked me if I needed anything special. They were all very good. I would definitely recommend the moving company to other people. If I needed to, I would use them again as well.
Reviewed Oct. 12, 2017
I got American Van Lines when I had to move two miles because I sold my house. The process was done over the phone and the coordinator did a great job. It took about six hours to get the truck loaded and unloaded and there was great teamwork with the crew who helped me during the move. American Van Lines is expensive but I’d recommend them to a friend.
Reviewed Oct. 12, 2017
I was in North Carolina and I had to move to Massachusetts. I was just starting to do my research when I picked up something in the mail about American Van Lines. So, I put them in the list of people I should look into. The guy who organized the move all together was great and nice. He took care of everything. However, there was one little disconnect that happened. I had to move my stuff from my house, which I sold and I had to close on, into storage and I didn't know how long it's going to be in there. I had the same guy who coordinated all of this and then moved it out of storage up to Massachusetts. Some of the directions that were originally given were not passed on to the next group because when my things arrived up here, the bed was put on a lot of things.
Also, although I supposed I should be able to expect certain scratches and rubs since it's a long move, there was a lot of scratches and rubs in everything. Another thing I didn’t like that the movers did is that they broke the leg off of a bench and they didn't tell me about it. They just propped the leg up and put boxes on top because half of the things was going into my garage. And because I moved into a condo and I was unpacking a little at a time, I didn't find about that until three months later. I was really disappointed with that since it’s a nice bench that I really liked. Other than that, American Van Lines was pretty good and organized.
Reviewed Oct. 12, 2017
American Van Line's coordinator was very helpful. She was friendly and seemed to be pretty upbeat about the crew that was coming out to help with me. What I paid have been a little bit less than what she quoted me and that was nice. The movers were also very professional. They had a lead guy and he seemed to be on top of the other ones. They were all nice and asked questions, "Should we do this? Should we not do that?" When we got to our new house, he made sure that everybody paid attention to where we wanted things to go. It was an overall a good experience and I've recommended them to a few of our friends.
Reviewed Oct. 11, 2017
American Van Lines gave me a good estimate over the phone that was very accurate. They were also able to work within my schedule because I was moving out of a condo that had restrictions. I already moved out my personal belongings and so the movers went in the condo with the supervision of my dad and helped pack up everything and move it without even me being there.
Unfortunately, they had a delay and so they weren't able to meet the time when my loading dock was available for them to do the move. So we had to reschedule to another day but they were able to work it out. The movers came two days later and it didn't cause any issues for me. I saw them when they were unloading and it was done very timely. Everything was packed very well and secure, and they assembled all the furniture that they had taken apart for the move.
Reviewed Oct. 11, 2017
We were moving back to Philadelphia since selling our home in Florida. Most of our stuff was sold but we brought some personal stuff back and a lot of my own paintings, which they packed for me. The American Van Lines coordinator was very honest because when they picked up our stuff, they gave me credit since it didn’t weigh enough and I would have never known they over quoted it. The people who came were very nice and delivered when they can. They were also there the whole process. The crew delivered it very quickly and everything arrived in good condition. We had a great experience with American Van Lines.
Reviewed Oct. 11, 2017
I bought a new house on the opposite side of town and had an excellent moving experience with American Van Lines. I liked the things that the moving consultant offered. He asked me about the rules, charges in the house and how much he had to pack. He was very courteous, too. The three young men who came to help me move were as nice as they could be and they treated me with great respect. I was very pleased.
Reviewed Oct. 11, 2017
Everybody from American Van Lines had the information I needed, and the people who assisted me were sensitive and thorough. Everything went smooth and easy. And if I had to make changes, they accommodated them. I needed a smaller truck to load it into a bigger truck because of where I lived, and where I was moving. The crew was on time, polite, and professional. Everything was good. And if I’d have to move again, I’ll call them.
Reviewed Oct. 10, 2017
I moved from Connecticut to Florida and used American Van Lines. I found them when I went online for movers. I also got several prices from different movers and American Van Lines was the most affordable and I was very impressed with them. They sent me emails, what to do, who to contact when moving and they called me a lot to keep me up to date. They stayed on top of everything. The movers were also terrific. They also contacted me and they knew exactly what they were doing. One of the guys who was logging in the boxes, we were both guessing how many boxes and he was really close. I was very impressed with them as well.
Reviewed Oct. 10, 2017
I built a house so I contacted American Van Lines for our move five months ago. We went with them because we were quoted $700 for one night with one truck but I ended with $1,210. The coordinator was good however, the process wasn't explained in the beginning. They knew exactly since I gave them the exact amount of furniture and rooms over the phone. The delivery team dropped some furniture pieces and broke a leg of one of my real expensive ones. I was also not acquainted with the different rates of insurance and they explained that they’re not going to pay very much on it. I'm in the process of turning it back to. Another thing, with one truckload, it shouldn't take them long given there were three guys. I wouldn't use American Van Lines again and we're not pleased with what happened with the quote. Their quote could have been a little bit closer to target.
Reviewed Oct. 10, 2017
I did a move and it went fine with their moving consultant I dealt with. Also, everything worked out well with the crew during the move. They were very professional and I’m happy with my experience.
Reviewed Oct. 10, 2017
My husband and I were moving from Buffalo, New York to Knoxville, Tennessee. Both of us are starting with our PhD programs. The quote we got from AVL was accurate and the actual payment came under the quote which was nice. However, towards the end when we actually had to move, it was a little confusing. There were some fluctuations in the dates and there were changes with the people who were handling our account various times.
On the other hand, the crew was excellent. They had people coming from both ends that were locally sourced and then they had Patrick that stayed with the move consistently. We had them pack our TVs and some of our artwork. They were also very friendly, worked fast and were on time. They were very cognizant of making sure they have laid down the mats and not track any dirt. They set up our furniture the way we wanted it to be set up. Although we had a few items that were broken, they were very diligent in taking pictures of those items and they even identified a couple to us that they had noticed.
In terms of the things that were broken in the move, the movers were fantastic with that. But when we went to the business side of it to actually file a claim, the process has been very difficult. They haven't really been very forthcoming with information. They've just sent us a claim form and when I've called to actually discuss the claim form, no one's really made themselves available. Our TVs have been broken and when we called, they said that all they would provide was $0.60 per pound and it's a flatscreen so we're going to lose a TV because of it. A piece of artwork was also broken that we've had to since get rid of because they're not going to reimburse us that much for it.
It got to a point where my husband and I knew that we were just going to lose out. We just stopped following through with the claim. They wanted us to get a repairman to come in and look at all the things that had been broken and given how much we were going to get reimbursed, the cost to actually get those analyzed seemed to be more than what we're even going to get back. All in all, the business side of AVL is very inefficient, but the movers themselves are fantastic.
Reviewed Oct. 9, 2017
We moved from a house to an apartment in the next town, and we had a positive experience with American Van Lines. There seemed to be a lot of confusion between the salesperson and the moving coordinator in terms of the details of the move and the dates. It wasn't the end of the world but it wasn't crisp and clean either. The moving coordinator was very knowledgeable and hands-on, and the crew was on top of their stuff. It was a complicated move. And we went to three different places, so considering all things, it went pretty well. It was a good move.
Reviewed Oct. 9, 2017
My oldest daughter had two twins out in Dallas, Texas and she called me and asked me to go there to be with them. I had no reason to stay in North Carolina so I packed up and left. I saw American Van Lines' commercial on TV and I wrote it down so that whenever I moved, I would give them a call. I met their young rep once when he came out and he talked to me. He did a great job and my stuff was done perfectly. There were hitches but that could not be avoided.
Their crew was great as well and a very nice young man took the furniture to be boarded on their van line. But I missed telling them that inside the screen of one of my TVs broke. I got my grandson to hold it up for me and it didn't come on. When we looked inside, there were cracks on it. I also lost two lamps for two of my bedrooms. Those were bought by my husband and I loved them. But aside from those minor things, everything was good. Their guys were professional, polite and they did a great job, A+.
Reviewed Oct. 9, 2017
Everything about the move went smoothly on with me and my daughter’s end. I took care of all the telephone work, payments and related things with American Van Lines. They did everything that they were supposed to do and I was happy with the move.
Reviewed Oct. 9, 2017
I had a work-related move from Durham, North Carolina to San Jose, California last November. American Van Lines had very good reviews so I used them. We had a moving coordinator who came to our house, looked up all the stuff, and then gave a quote. Then our coordinator saw me dispose of some of our items, so he adjusted our quote.
The moving consultant I talked with was very meticulous. She told me exactly what would happen and that people would come at a particular time. There was a half an hour delay from the time window she promised but it was okay. When she had asked me to be ready with some things, we were basically ready. We followed the instructions. Most of the smaller items went into the box and within two hours, everything was packed up and good to go. During the move, the crew worked very early. They took good care of our things, tracked them well and delivered them online. They did good packaging so none of our items were lost or damaged. We are really happy with the move and I would recommend American Van Lines.
Reviewed Oct. 8, 2017
I liked that American Van Lines is also headquartered in Florida where we are from. The price was very competitive and they were good about getting back to us. Other companies got back too late and one had a better price but were not as together. The intake person I spoke to was very thorough and we're back and forth a lot of times before we finally decided on our final deal. The lady who was assigned to our transaction made sure that it went well. The driver was awesome and professional. He got a crew from Sacramento who met him at the house and got everything disabled, packed and loaded into the van on a Sunday. They got everything well done on Monday. We had a plan to meet in Tennessee about a week later and we ended on a Friday. He was right on time.
We had a problem with the contact crew who was supposed to meet the driver in Nashville. They got lost and turned their way back. We discussed this with the lady who signed our case and another crew was dispatched but they got lost, too. So, the driver was here by himself until 9:00 at night. Some of the furniture was really big and heavy and we had people helping us at the house on moving our boxes and our stuff from our rental truck although the driver insisted on doing it mostly by himself. I never thought he was strong but he said that he’s been doing it for 21 years.
We went through the checklist at the end and everything that we loaded came through considering that they took other loads in their truck. I was impressed at how well he handled the delivery. He had to get finished because he had to be in Lexington the next day. Something fell down on the subcontract side but we've been debriefed afterward and we wrote our experience. We're totally pleased with American Van Lines and would not hesitate to use them again or recommend them to other people.
Reviewed Oct. 8, 2017
I was moving from home to an apartment in the same city and my mother told me about American Van Lines. The coordinator was good, while the movers came on time. The movers and the coordinator were wonderful and professional. Everything went smoothly and it was done in a timely manner. Plus, nothing was broken. American Van Lines did exceptionally well. I will use them again and tell people about them.
Reviewed Oct. 8, 2017
American Van Lines is one company that could ship from Florida to Washington. I shipped some stuff to my son last year. The person who assisted me with the move answered every question and got everything lined up. He kept me informed of what was going on so it was easy. Even the drivers contacted me and told me where and when they were. They had a different local truck that went all the way across without any issues. I was surprised that everything went so smooth and made it to Washington within the time frame that they told me it would. American Van Lines was one of the better experiences I've had dealing with companies that do online and over the phone and never really meet.
Reviewed Oct. 8, 2017
I compared a lot of different reviews and American Van Lines was on the top. The estimate they gave me was very good and they were able to find what I requested. They were professional, friendly and polite. They were a little early and I had a very good experience with them.
Reviewed Oct. 7, 2017
We sold our house in Florida and I wanted to move up to Massachusetts to be closer to my daughter and better jobs. Our move with American Van Lines was smooth. They came at the time they were supposed to come and did everything. I asked for the kitchen and the mirrors to be packed and they were out pretty quickly. We then left the next day. We've only been here for two days when they showed up and they put the furniture into the house. The coordinator, Allan, was there beside me 100% of the time and my stuff all came well before the time period they gave me. I took the guaranteed estimate by poundage and it was right on and they didn't charge me any extra. It was a really nice experience. They came in, I signed off, I prepaid, and I owed nothing in the end. I would use them again and recommend to a friend.
Reviewed Oct. 7, 2017
I heard about American Van Lines from my daughter. They moved her from Baltimore to Texas because of a nasty divorce. They had to go to her husband's house to get things and they handled things very professionally. I'm 80 years old and my daughter thought I should live close to one of them so I came to Texas. The crew came on time and got everything done. And if they had any questions they asked us. My daughter came down and helped and she was very pleased with them too. The storm was close to my house so we kept adjusting them for one reason or another. They went with the tide and they said to not get upset about it. I said I'm so sorry that I had to keep changing things. They were very gracious about the whole thing. American Van Lines was fabulous and I was so thrilled with them. They were dependable, pleasant and everything they did was really great. If I was concerned about anything, they made sure that was taken care of.
Reviewed Oct. 7, 2017
I was moving to be close to my family. American Van Lines' coordinator was good, helpful and pretty detailed. She took down my inventory and gave me my rate. Then there was another person who got in touch with me who did the scheduling and told me what would happen. Then the movers contacted me the day before the actual move. However, the move was very late. They were supposed to come between 10:00 and 1:00 and they showed up at 8:00 pm. They said it was traffic. It put us on the road at 11:00 at night when it was supposed to be earlier in the afternoon. The moving consultant wasn't around that time. There was somebody else who contacted me, but they couldn't resolve the problem which was really irritating.
AVL gave me some financial discount for that inconvenience but they didn’t offer it up and I had to ask them. I was lucky I had a really good friend to come with me and drive me. We just made light of it, but somebody else could have been really put off by it. On the other hand, the move itself was great. The crew was careful and nothing was damaged. And they got in Maryland at a pretty reasonable time.
Reviewed Oct. 6, 2017
My husband passed away seven years ago. My aunt moved in with me and we lived in a huge house. My oldest son, who is no longer married, then told me to come and live with him. He can take care of me and his aunt, Theresa. He said that I deserve it because I've taken care of people all my life. We decided that it was a good thing so we did. The transition was very easy. American Van Lines was absolutely fantastic. Initially, I had a situation and they were concerned in not dealing with me. They were afraid that they were going to have a problem. I explained what the concern was and then they were fine.
The moving consultants were very, very helpful. I told them that I wanted to move in two pieces since I had so much furniture. My son had just bought the house and he didn't have anything. And I wanted to send him down some furniture so it would feel like more of a home to him. At that time, I was in the process of selling my house. And when I sold it, we came and moved with him. The crew who came out were wonderful. They were funny and they listened to my concerns. We interacted a lot and they were very nice. They just kept working and working and working, nobody was slacking off. They were businesslike and it was just a good experience. Overall, one thing that I really liked is that the guys who took it out were the same guys who put it in. It worked out really well.
Reviewed Oct. 6, 2017
I was doing a relocation for about 800 miles. I googled movers and saw strong reviews for American Van Lines. Their rep who helped me with the set up was great. My only concern was that there was a change of shipper. They said that the company itself was not able to move my materials and that a lot of times, they will use associated shippers. I didn't sign up with them just to be handed over to a different company. They presented me with two choices and I had to choose one. I ended up having to change my target move date because of it. Other than that, the movers were fantastic, very courteous, and did very well with my items. They were a very competent crew.
Reviewed Oct. 6, 2017
I was offered a job and I had to leave Arkansas for Florida immediately. Using them was a unique experience because American Van Lines was so quick and fast. If I had any issues, I would call them and they were always open. The crew was excellent too. Some of them were natives of Colombia, which is where I’m from, so we talked about that. They were friendly and efficient. It was fantastic.
Reviewed Oct. 6, 2017
It was an easy and positive experience with American Van Lines when we relocated. The moving coordinator was fine and the crew was excellent. We would recommend them!
Reviewed Oct. 5, 2017
My move with American was a positive experience from the first time Peter **, whom is an asset to your company, came to my home until everything was carefully delivered. Everyone was professional in every way. I will recommend American.
Reviewed Oct. 5, 2017
The best moving company I have ever worked with. Very professional and the communication between the company and myself was outstanding. I would highly recommend this company to any of my friends or colleagues who are moving in the near future.
Reviewed Oct. 5, 2017
American Van Lines was always very cordial, very accommodating and reassuring. I grilled American Van Lines to make sure that they were going to give the service that I wanted. The crew was fantastic and I love them! I invited them to come and visit if they were ever in the area. They provided the great service and my experience was very positive. I would highly recommend them.
Reviewed Oct. 5, 2017
American Van Lines answered my questions and gave me the price, which turned out to be fine after the move. The moving crew showed up on time and they did very well. Everything went smoothly and I was very pleased. We’re building a new house and I will be moving again in May of 2018. I'll be requesting American Van Lines again and give them an opportunity to bid.
Updated review: Nov. 21, 2017
4 stars.
Original Review: Oct. 5, 2017
We lined up a move to a different address with American Van Lines five months ago. We had our coordinator, Allen, who answered our questions and gave us a good rate. On our first move, we were scheduled to move one day and deliver the following day. But since our landline phone was disconnected, the driver couldn’t call us to inform that he’s on his way so he turned around went back. We had previously given the cellphone information to our coordinator, but in any case, it didn't get turned on.
We also got a phone call the night before the scheduled move and were told that the moving truck and driver would arrive between 11:00 am and 1:00 pm. We indicated that it’s going to take three to four hours to load the truck and the condo we’re moving in doesn’t let us use the elevators beyond 5:00 pm so it wouldn’t work if the driver would come between those times. So she contacted the driver who said that it will work but it didn't. They came at 11:00 and were finished loading by 3:00 and they told us that they can't unload and that they’ll come back the next day. So, we had to check into a hotel without any medications, clothing and toiletries. The driver caused a number of damages and scratches during the move but he fixed them. Also, we were missing a beveled glass top to a triple dresser and a small end table. The delivery was totally unsatisfactory and going forward, we would not recommend American Van Lines again.
We are sorry about the issues that occurred on your recent move with our company. As a repeat customer of ours, we are especially displeased. I am glad we were able to talk last week and resolve everything with you to your complete satisfaction. We hope we were able to restore your faith in our company and you will consider us again with any moving needs.
Reviewed Oct. 4, 2017
I've moved a lot of times so I'm familiar with American Van Lines. I used them a month ago when I needed to relocate 800-miles for work. Ricky, the driver, could not have been any better. He was happy, respectful, and really top-notch. Also, everyone was extremely good and very professional. It was the best moving experience I've ever had.
Reviewed Oct. 4, 2017
I used American Van Lines previously on a much bigger move because I was moving from a six-bedroom house into the townhome. And when I was moving from the townhome into an apartment unit in the same complex, I used them again and it was a very good experience. The crew was very professional, they were on time and did a great job. The guys were very helpful and very resourceful in getting things moved from a 3-storey townhome. They made sure that nothing had been broken or damaged.
Reviewed Oct. 4, 2017
We moved up to Hershey, Pennsylvania and a friend of mine recommended American Van Lines. The moving coordinator was good and the crew was great. They did a great job. However, they made some boo-boos and we had to file a claim, and I'm waiting to hear about the claim. They broke some things, damaged some furniture, and damaged some walls coming in. They banged some things up so we had to get it repaired.
Reviewed Oct. 4, 2017
American Van Lines has really good reviews so we ended up calling them. Their representatives were great. They were attentive, professional and able to take care of our needs. Everything was perfect except on the day of the move. I don't know if they've ever done a move in New York City before, but there was a big miscommunication. The truck driver had a hard time getting to my apartment because there were roads in New York City that don't allow 18-wheeler trucks. The driver called me and asked how to get here and if I can get the directions but I don't know which roads in New York City allow 18-wheelers or not.
Then the truck driver called a middleman who wasn't really who I've been working for. She also called me and I tried to explain what I thought. There was a lot of calling back and forth and some things that I didn't really know the answer to. That was really hectic because I didn't know it. They had a little traffic coming and that delayed them a little bit. They kept in contact with me if there were any delays. They let me know what was going on. When they dropped my things off, they were early and that was awesome. The actual movers were wonderful. Nothing was broken or missing. I got everything back. It was amazing.
Reviewed Oct. 3, 2017
When we moved in April, we went with American Van Lines because of the great quotes and they had positive reviews from other people’s experiences based on the web research I did. Everything was great with all the people I worked with. They packed and loaded well. The driver, Ricky, had a bit of personal problem so there was a delay but the delivery was still within the window promised so we got unloaded and running. Initially, we thought we were going into storage but it was delivered to our new home the last minute and American Van Lines managed to regroup from that. Everything turned out well.
Reviewed Oct. 3, 2017
We sold our house and put stuff in storage and now we're staying in our beach place for a while. So, we hired American Van Lines, and the moving coordinator was professional and efficient. The driver was also great, although he had a few problems getting help with unloading the items. So, he did it on his own. He was fantastic. I had an efficient and successful move.
Reviewed Oct. 3, 2017
The other transport companies that we called were dragging their feet about getting an appointment set up, so we went with American Van Lines. It was scheduled on the timeframe that we needed and the crew was very nice and considerate. They took care of our belongings and we didn't have anything broken. Our experience with them went well and it all worked out.
Updated review: Nov. 3, 2017
They reached out to me and resolved my issues to my satisfaction. I would definitely use American Van Lines again if I am ever in need of a moving company.
Original Review: Oct. 2, 2017
I researched American Van Lines - their price, the drivers and the people who loaded and unloaded the truck because I needed those to be local. I also knew people who moved from Tennessee to Massachusetts and somebody who moved from Texas to Massachusetts and they told me what travel company they use. They told me not to use American Van Lines so I stayed away from them, but I was looking for long distance. I called them and told them what I had to move. However, everything was fine until they charged me $35 for a box to put my mirrors and my pictures in. They were re-used boxes that I had on my pictures because they were about four inches thick. They were ripped and taped together.
So, I called the moving consultant who I spoke with and sent the pictures of the boxes. She called the driver and told him to use new boxes. He started using new boxes but after that, he was uncomfortable and if I asked him a question it was just a quick yes or no. It was like if I had a problem with him, I needed to talk to him. Also, what really got me was that I had somebody come over to be there on Easter Sunday because I was still in Massachusetts, but no one could make it. They wanted to get it done on Sunday and work the next jobs so they could get paid more. I understand that but they should have said they couldn’t do it on Easter and it will cost extra $250 to do it the next day.
They even moved my furniture to take the other furniture of the truck. I had broken pieces on our desk that we paid $400 for not even a year ago. The whole corner of my entertainment center was chipped off about two inches as well and I couldn’t use it so I threw it away. I only moved two bedrooms, living room set, coffee table, two desks, entertainment center, TVs, and all my kitchen stuff. If you took into consideration what I moved and that I would get paid by weight, my entertainment center which was about 100 pounds would be 50 bucks. It was a hassle trying to set a claim for that and not worth it.
On the other hand, everybody I spoke to on the phone was great. If they couldn't get a hold of me or the girl who was working with me, they would leave her a message and she would call right back. If I had to add something or take something off, I would tell her and she would note it. The guys who picked up the stuff at my house were very professional as well and they worked hard. But once American Van Lines came to the house, it's all downhill from there. I would never use them again.
Reviewed Oct. 2, 2017
We did a house move with American Van Lines and it was fine. We had no problems with the consultant and we had good interactions with the crew.
Reviewed Oct. 2, 2017
I called around a couple of different places to get quotes, and had a very difficult time with a couple of other moving companies. In one call, a company told me that if I couldn't tell them everything I needed to move, they can't give me a quote. With American Van Lines, I spoke to a very nice sales representative and gave him an idea of what size storage units I was moving. He asked questions like how full they were, how high it went and whether I had any expensive and fragile stuff. That guided me and then he gave me a quote. He told me he was going to pad it and I asked why. He said that when it's all over and done, it was going to be less instead of more. It was very reassuring because the price came in right within our budget and it was a very easy process.
Afterwards, I met the guys at the storage unit and it was an all-day pack up for the two storage units. They were amazing and I couldn’t believe it. They were fast and thorough. Everything was wrapped and protected, and they were working as a team the whole time. They left Texas before I did and then I was afraid they were going to beat me to the house in Tennessee. My husband was there but the unpacking was a little bit of a problem. They could not get the big truck into our driveway so they got a smaller truck, offloaded from the big truck into the smaller truck, brought it to the house and offloaded again. They ended up being delayed but they still did it in a day and before dark.
American Van Lines' work ethic was amazing in doing the whole thing, including taking boxes back with them and putting the furniture together. They even held pieces while my husband and I put little felt pads on the bottom so it wouldn’t scratch up the wooden floors. And then, I got this beautiful phone call from my representative, explaining that they had the weights and that they had to charge me for the small truck but I still ended up getting a refund back from what I had paid because it had been padded. It was a great price for the quality I got.
Reviewed Oct. 2, 2017
I have used American Van Lines when I did my cross country move from the Western Coast to Eastern Coast. Their prices seemed so high when I saw them but it seemed to work fine. The move took longer than I thought because they said they would arrive on a Saturday but they arrived the next day. When I got my things after the move, I found out one of my shelf got broken. Nevertheless, I will recommend American Van Lines to my friends.
Reviewed Oct. 1, 2017
I called and left a message first, then a woman called and she was very knowledgeable. She said she would estimate the boxes but I had actually packed them on and she was patient with me as I counted them all. I was really pleased with our interaction and I got a quote within minutes. The quote was a little high 'cause I didn't end up paying that much. They were also really nice, friendly, careful and fast. I was closing on one house later that day and they made sure they changed the lunch hour to where they could meet me at the house. They were willing to get along with me and when I got there, they were done. I enjoyed the experience so much. My daughter and son-in-law moved four months later and they used American Van Lines as well on my recommendation.
Reviewed Oct. 1, 2017
I've used American Van Lines four times through the years. The moving coordinators have always been honest and fair and the price has been what they came out and estimated. Recently I relocated from Tamarac to Port Saint Lucie. The moving consultant called me a couple of days before and on the day of the move. The crew was very nice too. They did their job, didn't scratch up the wall and they were in and out quickly as they could. My TV needed crating and it arrived perfectly. Everything went well and I would recommend American Van Lines to anyone.
Reviewed Sept. 30, 2017
We moved 2 miles away and upgraded to a larger space, from a two-bedroom-one-bathroom to a three-bedroom-two-bathroom. The lady from American Van Lines I spoke to over the phone was really friendly, nice, helpful and informative. The guy in charge of the moving crew was really nice and organized. The other two guys were okay. Some of them took a smoke break during the move, which was the only thing that bothered us. We felt like we're paying them a 15-minute increment and then two of them took 30 minutes. So, they were just sitting in the truck, smoking. While the main guy was packing and organizing the vehicle. Despite that, I'm happy with my experience.
Reviewed Sept. 29, 2017
We had planned to move before Hurricane Harvey hit. We lost power and you couldn't get to our apartment. American worked with us to get a new moving date and our neighbor supervised the move. The truck ahead of schedule which was great since we living in an empty apartment.
Reviewed Sept. 29, 2017
The movers were efficient and hard working. Packed out the house on Monday, loaded the truck on Tuesday and drove through bad weather to get to us Wednesday. They unloaded the truck in the rain, and nothing got wet or left outside. They assembled what we asked for, and were prompt and courteous. I would highly recommend your service to others.
Reviewed Sept. 29, 2017
Fabian and his co-worker moved us this past week. They were amazing. They worked so hard, and never took a break. Everything made it safely, including a 2 hour trip to our new home. We were so pleased with their workmanship! I would recommend them, and this Co. to everyone. They took so much stress away from the move. Thank you so much!!!
Reviewed Sept. 29, 2017
I went online and asked what it would cost to move from Reidsville to Ayden which is 50 minutes away. I immediately got over 30 phone calls. However, American Van Lines seem to be intelligent people. I told them what I wanted and we went from there. The moving coordinator was fine, and although the crews who did the move were very nice and helpful, they were very clumsy too.
I was so ready to be done with everything and pay so they can leave. They have already moved everything in but my TV had yet to be hooked up. After I signed off on it, there's a blue line down the middle of it. They had done something to the TV. And it's the same with my monitor. My new computer desk got scratched too from the move. So I had to buy a new monitor while I just left the TV. I just watch it as it is. Moving aside, they pretty much did everything else fine. It was all good. The people were friendly and professional. They answered any questions I had. Overall, my move was not stressful and American Van Lines did everything they said they were going to do.
Reviewed Sept. 28, 2017
American Van Lines made my move so easy. The closing dates on the sale of my condo kept changing due to hurricane Irma and they were extremely flexible in rescheduling my moving date. They were very thorough with the paperwork, were on time and had no damage. Furniture was wrapped properly and were very respectful. I would use them again and have referred them to 3 friends who asked who I used for the move. The reason I used them was based on a friend's similar experience who is a 24 year retired Colonel in the US Army who did a lot of research and found them to have some of the best prices in our area.
Reviewed Sept. 27, 2017
We were extremely pleased with our moving experience. The movers and driver were all very helpful, friendly, and took excellent care of our belongings. We will always use American Van Lines for future moves. Thank you for making our cross country move stress-free.
Reviewed Sept. 27, 2017
I changed jobs and moved out-of-state. I used American Van Lines and they were great. I've moved several times before and they're the least I've had any kind of issue or damage. They had barely anything broken. The crew was friendly and helpful as well. They did a nice job and I was very happy. It's an excellent value overall.
Updated review: Sept. 27, 2017
Update: American Van Lines contacted us and worked with us to both compensate us for the problems we experienced as well as assure us they'd investigate why things happened the way they did. They did make us feel better about the situation in the end and helped to explain the issues. I have raised the review by 1 star as they did try to make things right but the actual move itself was very unpleasant and the effort to make things right came later than it should have.
Original Review: Sept. 26, 2017
We had a very bad experience with this company. We hired them to handle our cross-country move from California to Minnesota. They contracted out the pickup without telling me and an unknown company showed up on the day of my move. It took them over 4 hours to load up a 2 bedroom apartment that was already fully packed. After that it was super difficult to get in touch with them and find out where our stuff was. It took literally 7 weeks (43 days to be specific) to deliver our belongings with almost no updates along the way to where our things where or when they would arrive. The only updates we heard were excuses as to why they were late (things like the trucks were delayed for weeks with previous deliveries which makes it seem like they only have the one truck).
When our stuff did arrive it was through a different company whom they had contracted to deliver all of our stuff (which again confuses the delays). When the truck arrived they knocked down the cable line without a word of apology and unloaded our boxes and furniture (not seeming to understand fragile boxes, actually dropping some on cement). We found that our boxes had been badly beat up, our furniture was scratched and dented and most of the boxes had been cut open (literally the tape had been cut open and retaped with a black tape).
When we spoke with American Van Lines about the issues, we heard nothing about the opened or damaged items, they said "Sounds like you'll need to call the cable company" in regards to the downed lines and they offered us $30 per day for the delay. However, that date count didn't start until the 20th day (before that was within their delivery window they never told us about) so they offered us about a $700 off our total over $4,000 bill and that was all for 7 weeks of delivery and all the damage. I cannot recommend you away from this company enough. They were absolutely terrible and I will never work with them again.
Reviewed Sept. 26, 2017
I was relocating from Arkansas to Chicago for a job and American Van Lines assisted me with my move. It was well-planned with the help of their consultant and their coordinator was pleasant. He was able to answer all of my questions, too. Their moving crew was also helpful and put everything inside of my house. It was easy to deal with them and overall, my experience with American Van Lines was excellent.
Reviewed Sept. 21, 2017
This company accommodated the need for me to have my move across state earlier due to a hurricane approaching. They not only accommodated me but their men worked hard and fast and sat through many hours of evacuation highway traffic and finished the move with quality and pleasantry in the late night hours knowing they had a long drive back. I highly recommend this company.
Reviewed Sept. 20, 2017
We needed help in moving some furniture about 450 miles from storage to a house in the mountains. We had to have a truck transferred with a small truck to get it to the house and American Van Lines did a good job. It was satisfactory experience overall.
Reviewed Sept. 19, 2017
I had a pleasant experience with American Van Lines. The moving coordinator Barbra was very professional and kept me updated on the pick-up and delivery days and times. In addition, she called after the delivery of my items to make sure the process went well and my items were delivered without any damage. The movers were a very professional crew and the head of the crew, Benjamin was really good. My items were packed really well and delivered safely and without any damage. Had a good experience with American Van Lines.
Reviewed Sept. 18, 2017
All aspects of this move, from my first telephone call until the last box placed in our new home was absolutely outstanding. Everyone we dealt along the long way in this move was courteous, knowledgeable, competent, and friendly. I highly recommend American Van Lines if you're planning a move.
Reviewed Sept. 15, 2017
We are happy to recommend American Van Lines. The move was a very smooth process. Marcus ** was available and helpful through the entire time. The movers were efficient and polite. There was no damage of any kind. Thank you, we would definitely recommend the service.
Reviewed Sept. 3, 2017
I am extremely pleased with my experience of doing business with American Van Lines. From start to finish, everything went well, according to plan, and met even expectation and more! The people I had contact with regarding my move were extremely knowledgeable, helpful, and performed their duties with professional excellence. Should I ever need to move again, I would not hesitate to call American Van Lines.
Reviewed Sept. 2, 2017
It's been like pulling teeth to get this company to deliver our furniture. They picked up the furniture on 8/18/2017 and as of 9/2/2017, we still have no idea where the furniture is. The moving coordinator, Marcus ** is incompetent, the Customer Service Manager, Yesenia **, does not understand the meaning of "service" so her title is a farce. Araminta, the dispatching coordinator is, quite simply, a liar. She told me on 9/1/2017 that my furniture would be delivered on 9/2/2017 between 12:00-4:00 PM. I spent four hours waiting for the moving men and no one showed up and no one called. AMERICAN VAN LINES IS THE WORST MOVING COMPANY EVER AND THEY ARE EXTREMELY UNPROFESSIONAL! I only pray they have not destroyed or lost my furniture.
Reviewed Aug. 29, 2017
Yesterday, we had movers from American Van lines pack and move all of our belongings onto their truck. We had four movers here for the entire day. They did a fantastic job throughout the entire day! Very professional, very hard working all day. They wrapped all of our furniture and some of our unpacked belongings, and we're careful about not banging into or scratching doors and walls. I have heard several people and read many reviews about negative experiences with other moving companies. This one, happily, is the opposite; a very positive and grateful experience, so far, with American Van Lines. I am hoping that, once our furniture arrives at our new house, we have a similar positive experience with the moving crew there. Thankful and grateful!
Reviewed Aug. 15, 2017
Very professional, timely, and efficient. Really appreciated the attention to detail. They showed up when they said they would and moved at a fast but not rushed pace. Would 100% recommend to a friend or a colleague who was planning on moving in South Florida.
Reviewed Aug. 14, 2017
American Van Lines movers FAR exceeded our expectations. We needed to move all my mother's belongings from Oregon to her home in Nevada. We had called local movers initially, and when we got no response, tried an internet moving company. A new experience into the unknown for us, but the best move we have ever made.
With little lead time, we were able to get the moving date we needed. We could not have asked for a better crew. They need to be singled out -- Troy, Tina, Merv and Jackson - for outstanding work. We spent two days with them as they packed and then loaded Mother's household. They were quick, and very careful. Two days later, they arrived in Nevada to meet my 95 year old mother, and again, efficiently and seamlessly unloaded and her belongings. She is still raving about them. Thank you, guys, for a job well done. American Van Lines is very fortunate to have you on their team. Pretty impressive.
Reviewed Aug. 4, 2017
The service provided by American Van Lines proved well beyond the norm. The moving crew were extremely careful with our items. They were a well trained group of individuals who worked as a team. The sales rep was experienced and gave us ease of mind that all would be taken care of properly and professionally. We have recommended the company to our friends and coworkers.
Updated review: Aug. 21, 2017
My experience was addressed specifically by American Van Lines personnel. I feel at ease due to both sides learning of miscommunications and inevitable realities of moving. I believe American Van Lines strives to avoid some of these incidents in all their moves. I am generally satisfied with the overall move.
Original Review: Aug. 2, 2017
A cross country move is already stressful, and AVL only made it worse. I moved from Tampa Bay to Chicago and had a pretty awful experience for the following reasons. I could never get in contact with my agent when I called with questions. It would be days before we got in touch, and I usually had to call them back to check on whether they even got a message. That should have been the first red flag. It felt like since I already paid my deposit, I was no longer worth following up with. They failed to let me know that at both my pickup and drop-off location, they would have to use smaller U-haul trucks to transfer my items into a larger truck AT MY EXPENSE on top of the moving estimate. This ended up being around $400 extra dollars.
They did not clarify with me that my scheduled move was during a "window" of dates, making it impossible to plan. AVL informed me LESS THAN 24 HOURS beforehand that it would arrive between 2 pm and 4 pm the following day to pick up my belongings. Then, on that following day at 11 am they called to say they would arrive at noon. I was not finished packing when they arrived, and so I had to ship three boxes of items myself which amounted to about $100 in postage fees. AVL is completely ill-prepared to pack large items. They will charge you an exorbitant amount of money to crate items like marble, mirrors, etc., but none of it would be necessary if they only knew how to properly pad and pack those types of items. I had to do a lot of extra work to find boxes for my mirror, art, and TV, which ended up being about $400 extra dollars of supply costs.
The movers were in a terrible mood when they did arrive (again, earlier than I was informed the previous day). They complained to me that they were being rushed by their schedulers, as if any of that is relevant to me, the customer. The insurance included is essentially useless. At 60 cents per pound per article, you will likely never recover the true value of anything damaged. The only option they offer is a policy that costs about $300 and then has a $500 deductible, so it’s only worthwhile for antiques or very expensive items for which you can prove still hold a value over $800 should they be damaged. They ended up taking apart my bike, and when they reassembled it, they damaged a piece of the fork which basically totaled the bike. Based on the insurance policy explained above, I'd have received about $30. I now have to purchase a new bike.
The company is based out of South Florida, which also should have been a red flag. I grew up in FL so I can tell you from experience that south FL businesses can be very dishonest, corrupt, and shady. From a cultural perspective, everything from dinner to a cab is expensive and comes with horrible service, so why would a moving company be any different?
Reviewed July 31, 2017
Moving is never easy. This move involved moving my Mother from Venice, FL into assisted living in MN. As in any moving experience, there were a few glitches, but they were taken care of immediately and fully to my satisfaction. Everything was done over the phone and the internet, but I never felt my move was ignored or lost in cyberspace. Good on American Van Lines!
Reviewed July 25, 2017
I moved from Wisconsin to Maine. All my things had to go into storage in NC for three weeks which meant double the handling and added truck mileage. My actual delivery was two weeks past the delivery window time. American Van Lines gave me a discount for the inconvenience. I had a very extensive fine art collection that included large paintings and framed works under glass, plus a piano. I packed most things myself except the art & furniture. The packers did a great job wrapping everything. I was thrilled that after 2.5 months in their care I lost nothing except a couple table legs snapped and were lost.
I am a single person who had over 8100 lbs to move! This move was big and I expected some damage but all was well. My new home is 177 years old and the stairs up to the bedrooms are steep with turns. The guys busted to get stuff upstairs. I am now settling and am hoping they find the legs to my table. I must give American Van Lines a good passing grade. I am a little disappointed about the legs but I'm happy overall.
Reviewed July 16, 2017
Overall good experience. The only problem we had was that when we booked the move, we ordered two garment boxes, which did not come with the moving truck. Everyone was very nice and helpful, from booking to delivery of the our belongings. When booking the move, you are dealing with someone that is not local, so we did not get notified about a time for the move, from a local representative until I called the Friday before our Monday move. We did get an email and call soon after that. The two gentlemen that come to move us, Mike and "K", were wonderful to work with. They were careful with our belongings, and worked efficiently. Highly recommend these folks.
Reviewed July 15, 2017
Movers came on time. Also called when they were close. Movers were polite. Showed up at forwarding address in a good time frame. Good experience. The customer service representative helped me work through a concern with the paperwork. She was very professional.
Reviewed July 15, 2017
American Van Lines did what they promised from the initial contact call through the different folks who handled our account/move. The company delivered on the promised pickup and delivery! We were quite pleased with the effort of Paul and Detrick and the follow-up from provided by Nathalie.
Reviewed July 14, 2017
Moving from Plano, TX to Marshall, TX - Customer Service was outstanding and they bent over backwards to accommodate the scheduling changes we had to make concerning our move. Communication was top notch. The loading/unloading crew was outstanding. We couldn't ask for any better treatment all the way around from anybody else. We did a lot of research on moving companies and made a lot of inquiries about service before we decided American Van Lines was the best of them all. We highly recommend American Van Lines to anyone.
Reviewed July 11, 2017
I hired American Van Lines for a local move. They called 2 days before our move to ask if we could change the date to July 4th, which we did and received a discount for. We were assured that they would be sending 4 of their own employees. This was not the case. A third party contractor arrived at our house in a refrigerated truck, with 2 other people that were not experienced in moving furniture. Two dressers were extremely damaged in the move along with several walls scuffed in our new home. We were told to submit a claim, which would take up to 120 days to review and determine if they would repair/replace our furniture. Never again!
Reviewed July 11, 2017
A few years ago I moved across the country. I got quotes from several companies and American Van Lines was the highest, but I hired them because of their high review scores. I was told I would have a single point of contact, which turned out not to be true, as over the course of my move I was passed along to at least 3 people. The driver in charge of the pickup communicated very poorly and not only made me think that my stuff wouldn't fit on the truck, he also didn't know I had purchased extra insurance which left me waiting quite a while after everything was boxed and loaded for him to make phone calls to the office.
While my belongings were in transit my point of contact didn't always return my calls and when she did I got misinformation regarding the arrival of my belongings. The delivery driver smelled like cigarettes and I had multiple damaged or missing items. The insurance I purchased paid a small fraction of the value of said items. In hindsight I should have used my second choice for considerably less money.
Reviewed July 10, 2017
We were very pleased with the American Van Lines Team. They were helpful, efficient, and professional. The move went fine and we would recommend American Van Lines to everyone. All items that we moved were accounted for. Every time I thought something was missing we found another box that the movers had put away because we had no more room in the condo.
Updated review: Oct. 5, 2017
My experience was addressed by American Van Lines personnel and I believe American Van Lines strives to avoid some of these incidents in all their moves. I am generally satisfied with the overall move but caution you all to consider limitations mentioned by subpar reviews mentioned here when choosing them.
Original Review: July 7, 2017
I had high hopes for my moving experience, having chosen the company based on their typically stellar reviews but was left feeling swindled. The process began dealing with Harold, a salesman, that made lots of promises the rest of the company then struggled to follow through on. He described a fluid window within which we would be able to customize pickup and delivery to meet our needs. Since we had a week during which we needed to have everything packed, loaded, moved and unloaded before heading out on vacation, this was essential and the reason I chose American Van Lines.
Harold described job assignments as occurring the Friday before they would be performed and cited my ability to coordinate with the scheduler to comply with my wife and I, residents with a toddler's stringent demands. I'm not so naive as to expect that we would have actually had the freedom Harold described BUT I didn't expect to be completely powerless, being told that delivery could occur at any point during the 2-week delivery window that Harold had told me to ignore. Considering that's how my interactions with Nathalie, our case coordinator, began as I expressed frustration from a changed pickup date, my experience continued to be poor. Nathalie is worst coordinator I have ever dealt with. Of the ten calls I placed to her direct extension, two were picked up having occurred immediately after she had called me. I had equal success calling the general line and getting her at random.
Our driver, though courteous and respectful, openly admitted his frustration with AVL's poor ability to coordinate his moves. Help arrived in the form of two subcontracted helpers which, not being a part of AVL directly, sought to hustle the driver. Despite a previously arranged amount, they held him hostage, naming their price to help him upon at rendezvous the morning of my job. They worked slowly, took many breaks, and whined about how unprofessional it was to schedule a job in one day, how they families and kids that they wanted to see and couldn't we just arrange to go home at 5 like a normal laborer and finish in the morning.
They were trying to work me against the driver to extort two days of labor out of him as the hours worked per day are prearranged and guaranteed and they would have been paid for two full days. I later learned that the driver left his cell phone in their car while driving to an ATM to pay them after completing my job. They charged him $100 to return it to him.
Delivery had to be rescheduled to hit within our window but was later delayed for two days as the moving truck broke down. I learned about this having happened 6 hours after AVL were initially notified because Nathalie didn't come into work that day until 3 PM. I found this particularly appalling because I was learning that every possession was stranded somewhere between Colorado and New York City. Nathalie had no idea where and had emailed dispatch to get more information but hadn't heard anything. I only later learned that the breakdown had occurred in Kansas and that the fix was quick because the driver was forthcoming. AVL would have and did attempt to keep me in the dark. What kind of company has no ability to talk to their dispatch people in real time, over the phone?
The driver arrived in town the day before our final deadline and despite my requests to have delivery occur in the afternoon on that day, it was scheduled for a 5 hour period on the final day of our deadline. You read that correctly: AVL budgeted for 5 hours to unload, unpack, and place every item in our house. This all went awry when the help they had arranged to unload didn't arrive because AVL told us we weren't needed. Despite AVLs instructions not to start unloading without help, he and I were forced to unload the truck to get it down before we had to leave on our vacation. If not more were unloaded before replacement help arrived from 2 hours away. They worked incredibly slowly and unload was completed 15 minutes before we had to leave.
I was left with a house of boxes having paid for a full-service experience. Nothing was assembled, or unpacked and every piece of furniture was hurriedly placed as a result of AVL failure. In exchange for a global failure of their process, I was extended a simple apology. Our driver quit his job on the spot because after 14 years of doing this, he couldn't afford to work for a company so unable to support him such that he could do his job. Despite wasting precious unloading time on the phone with the VP of AVL, I was overly satisfied with his effort and tipped him well. Said VP was very busy and didn't have time to deal with the catastrophe his company had created. I later learned that AVL had hired him, just like they do their subcontracted help, without ever meeting anyone face-to-face; a very risky behavior in a business where customer satisfaction matters so much.
In reviewing my poor experience with my coordinator, I asked to speak with a supervisor at some point and one promptly called me to discuss things. However, as I was on vacation, I asked that she send me her contact info so that matters could be discussed during normal business hours after I returned from vacation. I never heard another word from AVL. It's now been 3 weeks since this ordeal began. I guess once they have your money, your experience is no longer their concern. AVOID THEM AT ALL COSTS and you will thank me later. Had my employer not graciously paid for the move in full, I would be disputing the charges with my credit card company and the job was only half completed.
Reviewed July 7, 2017
Every aspect of our move was handled with the utmost in excellence. Thank you Benjamin, Brandon, and Michael for handling our move professionally and with such great care from organizing to loading to unloading. We can't thank you enough for your preparation and execution.
Reviewed July 5, 2017
Move from Kansas City to Raleigh, NC - The driver arrived on the first day of the window provided and did an excellent job packing the apartment. He then delivered the furniture only a few days later, far earlier then we expected. All the items arrived without any damage exceeding our expectations.
Reviewed July 3, 2017
This was a really great experience. These guys were wonderful. 5 stars all the way. Thank you guys for making this such and easy and wonderful move. The crew were so professional and even the furniture being so heavy they still smiled and were so pleasant. They were great and we will always recommend them and remember them. Thank you guys, you were great.
Reviewed July 1, 2017
Great experience with a move from Seattle Washington to Fort Worth Texas. I was quoted at the cheapest rate among the big moving companies. They provided a binding estimate that remained exactly the same once the move was completed. In terms of the move itself...fantastic. The movers arrived early and worked nonstop to load the truck the SAME day. The move was supposed to take two days but the movers worked for over 10 hours nonstop to complete everything in one day. Additionally, they arrived in 4 days! A day earlier than estimated. Fantastic experience all around!
Reviewed June 26, 2017
You will never find a better move leader than Mike. This was our 3rd requested move with him as Captain. He works very hard to get the job done FAST and RIGHT! The staff member Renee that handled all of our date change (4) issues was unbelievable - she ROCKS!!!
Reviewed June 25, 2017
I am moving long distance from NYC to Missouri. I got an estimate for the move from AVL in early April (3 months ago), signed the contract, paid the deposit. The company was fairly nice at the beginning. Things got worse as the moving date was approaching. I only got a pick-up window, not a specific pick-up date, and I was trying to figure out which day will the movers be actually coming. This was difficult, as the consultant was impossible to get hold of (not picking up the phone or returning calls). Three days before the pick-up window I still did not know the day, but they promised me to let me know at least two days in advance.
I wish things had stopped here. Not entirely two days before the move the company called that they are sorry, they will not be able to pick up my stuff. They will not have a van here, nor a partner who can do the move. But that I should not worry because I will get the deposit refunded. Seriously?! Two days before a long-distance move? A refund? This has been a terrible experience. Stay away from this company.
Reviewed June 22, 2017
American Van Lines did a great job for us! The price was reasonable. Thank you Peter. The follow through with Veronica was exceptional and the driver/supervisor, Johnny, was polite, efficient and on time to load and unload... with super crews! Highly recommend this Van Line!
Reviewed June 21, 2017
Everyone was knowledgeable/professional & always available to address any concerns, especially Ms. ** & Ms. ** reducing the stress to a minimal level. Lex and his moving team were great in securing/handling the merchandise and troubleshooting any hiccups in a timely fashion.
Reviewed June 20, 2017
RUN AWAY! Seriously! Run away from this company and DO NOT look back! I was fooled by all of these "good" reviews, until I realized over half of them were amended complaints. This company is so far from professional. It is frightening. Their customer service, once you sign the contract (that they receive commissions for), is non-existent, and utterly atrocious! I signed a binding contract on 5/26/17 for a move in the window of 6/25 to 6/27 from Kansas City to Sparks, Nevada, and paid a deposit over $1,600.
I receive a call on 6/20, FIVE DAYS BEFORE THE START OF THE WINDOW after trying to contact them for FOUR DAYS because on Saturday, the 17th, I was called and told they did not have an AVL truck and were "going to use a contractor" to fill the move. I tried calling back immediately after talking to her to get more details. They literally NEVER answered one of the literal 50 calls I made to 3 of the agents working there, and I spent over half an hour on hold before hanging up. Anytime I tried to make contact myself and it took her till the 20th, FIVE DAYS before our move to tell me that they could not find any contractor to help our move...
DO NOT, I repeat, DO NOT use this company under any circumstance! The unprofessionalism is simply mind-boggling! Taking over a thousand dollars from someone and then screwing them over right before one of the most stressful events in life is simply ineffably inconsiderate! I need not only be compensated with a deposit return, but hundreds of dollars in compensation for telling me nearly A MONTH AFTER PAYING THE DEPOSIT, that I am not longer to be provided for services I paid for weeks ago! The cost of utilizing any moving company (if there are even trucks available!) is exponentially higher than it was a month ago! Several hundred to thousands of dollars more! NEVER EVER consider using this company!
Reviewed June 20, 2017
Moved from Southern California to Texas. Movers did an excellent job picking up and delivering items. They showed up on time and packed fragile items carefully so they wouldn't get scratched or break. They were courteous and conscientious. Everything arrived in good condition. Overall I was happy with the move.
Reviewed June 20, 2017
Great experience and excellent customer service. Movers were on time and were very professional. Treated our stuff with great care. Our stuff was picked up on time. Unpacked items were shrink wrapped and delivered on time. The only issue was the estimate was done over the phone and the final cost was almost double. Didn't have any options but to pay the amount.
Reviewed June 19, 2017
Best in class crew, Johnny, Ali and Charlie were professional, friendly and careful. We appreciated their hard work. They took special attention to make sure the process went smooth and easy. We also felt safe and comfortable with them in our home.
Reviewed June 16, 2017
Very good. The two guys that moved us were great. I would recommend them to anyone and the communication with the company was on point. Called several times and emailed us several times to make sure everything was OK throughout our moving process. Thank you very much.
Reviewed June 14, 2017
There were no surprises at all during the moving process. While thought the cost was a little high for a local move, I have to give credit where it's due in that the total final cost matched the estimated total. What's more the delivery team arrived exactly when stated and even beat me to the new location. You could tell that the team was professional as they were very efficient and effective during the loading and unloading and pickup/drop-off process.
Reviewed June 13, 2017
My recommendation for this review is not the best. The very first lady I talked to was not honest to me. I asked her the same question three times and she said "no" all three times. This was about hidden fees. She had me telling her the items that I would be moving over the phone while driving instead of letting me wait until I got home and complete the inventory online. I told her I just went through a 30 mph zone doing 39 mph also did 45 mph in a 35 mph zone. I could not concentrate on driving and trying to list the items that I wanted to move. Of course I did not remember 14+ items and had to make a call back. I then asked for another person. I was missing an item. So far, I had five items that were damaged. I have not finished unpacking my boxes but I will do so within the time allotted. I pray there will be no more damaged items.
Reviewed June 11, 2017
Everything was simple and perfectly executed. Every single person I dealt with, from my phone calls with Victoria to my conversations with my mover, Carlos, I was treated with the utmost respect. I was extremely impressed. My mom's belongings were all delivered and set up with no issues. I would highly recommend this company without hesitation! Thank you!
Reviewed June 6, 2017
Move went smoothly. They picked up our stuff in Florida on Thursday and had it delivered to Maryland by Monday... on a holiday weekend at that! The only hiccup we had was getting some details right on the paperwork but eventually it was handled.
Reviewed June 5, 2017
Great experience from beginning to end. Parissa was excellent. This move was last minute and I was stranded. She worked endlessly to get me a deal and have my items moved the very next day if you can believe it with a decent price. I owe her big time. Victoria who then became my personal moving coordinator, I couldn't ask for anything more. She was fantastic. She called and kept me updated every step of the way, even weekends. I am truly grateful and the drivers were extremely professional and personable. Sorry I just remember Rhett in Atlanta and Johnny in Los Angeles. I will definitely recommend American Van Lines to family and friends.
Reviewed May 23, 2017
This is such an unprofessional company, I will advise everyone to be careful when you deal with this company, they don't honor the commitments. I booked a move and movers were supposed to be at my place at 9:00 am, now it's 3:30 pm still no one is showing up, have called the company multiple times and they disconnect the call, or says the driver on his way and contact me, but no contact with the driver. Just now spoke with the supervisor, the lady was more unprofessional and said the driver is not serving today and we don't know when driver will serve us again. Very much disappointed. PLEASE DON'T DO BUSINESS WITH THIS COMPANY.
Reviewed May 19, 2017
I was very worried about my move from NJ to Fl. Although I was handheld through the entire process I was still concerned. But all my fears were calmed when the truck and the very professional workmen showed up on time and then delivered my things also on time. Nothing is missing or broken. I would highly recommend American Van Lines. Another very impressive thing is that I was called every step of the way. I was never left guessing what was going on. Great job.
Reviewed May 19, 2017
I have never hired a mover before so wasn't sure what to expect but the reviews were good. Was impressed how well they were wrapping big stuff. Concerned that they were just throwing boxes on dolly and bouncing around but they loaded fast. Ed complained a lot about too much stuff and too many small boxes but we had to pack things to where we could handle on the other side. So tough. On the delivery side, they were definitely in a hurry to get done but what really pissed us off was the serious comments (we have a good sense of humor) by Tyrone to my bf like... "Lemme tell you a secret, have a yard sale (meaning we had too much stuff)". My bf replied there was nothing there we did not use.
He also got mad when Ron tried to show him how the chair from Relax The Back where he works operated so he could get it thru the door without scratching the wood and he told him he'd been moving for many years and knows how... yet he still struggled to get it thru door and scratches it. Apparently they didn't wrap a couple small wood tables and small chairs as they have scratches and a grill was damaged. Other things too but too much to write. Not really happy and glad it's over.
Reviewed May 18, 2017
Movers showed up a little early. They were very efficient loading our belongings on the truck while being gentle with our fragile items. They also arrived earlier than scheduled at our new home and were, again, very efficient in unloading our belongings with care. Very pleased with the way our move went. It was a positive experience. I highly recommend American Van Lines.
Reviewed May 13, 2017
Punctual, attentive to detail, courteous, professional, and knowledgeable. There was follow-up from beginning to end by the office to ensure customer satisfaction. Salesperson (Brian) explained the move and the cost with detail and went out of his way to ensure we understood the process. He also visited our home on several occasions to ascertain progress and needs. Overall a stress-free experience.
Reviewed May 11, 2017
Victoria ** was exceptional with her help and understanding of our situation and problems encountered. She solved all with speed and a great attitude. The driver, Victor, and his help did an great job. They were courteous and extremely fast and careful with all our items. Everyone involved in this move was outstanding. Thanks to all...
Reviewed May 9, 2017
Thank you to Victoria for staying on top of every aspect of the move. Chris, Robert and Carl were amazing. No damage to items or property. Went beyond to do a great job. Will recommend AVL to everyone I know.
Reviewed May 9, 2017
We experienced some minor damage to two items in transport and unfortunately our library staff did not take photos of the damaged items before discarding which cost a total of $60 to replace and the insurance company wanted photos, so... But we would certainly use American Van Lines again as has and does UNCG through numerous contracts.
Reviewed May 9, 2017
Victoria ** (our service rep) did a wonderful job in trying to meet our tight schedule and the truck driver (I'm sorry but I do not have his name) was extremely helpful in meeting our family at the storage facility for our final delivery. Many thanks for an easy and stress-free move!
Reviewed May 8, 2017
Moving is always stressful especially if moving across country. I have no complaints whatsoever with this company or the movers themselves. They were very professional and accommodating. I was kept informed during the whole process and also received a call after the move was completed to make sure I was satisfied. I would recommend this company to all.
Reviewed May 7, 2017
I recently moved my elderly mother from Florida to Texas. This was my first time using an interstate moving company, and I chose American Van Lines because of the positive reviews online. I was not disappointed. Victoria, my assigned customer service representative, was very pleasant and responsive to my questions. She kept me informed and encouraged me to call her if I had questions about anything. When I did so, she immediately responded. The driver and crew were very courteous and did a great job of carefully packing up Mother's furniture and possessions. The delivery was timely and the unpacking was done as carefully as the packing. Nothing was missing or broken and I couldn't be happier with this experience. I would definitely recommend American Van Lines to anyone who is looking for an interstate moving company.
Reviewed May 4, 2017
We recently moved from Missouri to Georgia with the help of American Van Lines. Everything went flawlessly from start to finish. Communication with our contact person provided all the necessary information from pick up to delivery. I can't say enough about our driver. Manny was so pleasant and helpful. He was determined to make our move as pleasant as possible. Manny was the difference!!!
Reviewed May 4, 2017
Needed to have merchandise including grandfather clock shipped from OH to Florida. AVL did not disappoint. Our AVL coordinator, Victoria, stayed in close contact during the pre-shipment period and throughout a 9-day transit to FL. Shipment arrived a few hours beyond the projected delivery window, but all arrived in top-notch condition. FYI: AVL will not ship grandfather clocks unless they've been prepared for transport by a (clock) professional. Wise policy, for both shipper and owner. All in all, AVL is a very conscientious, professional company with courteous staff at all levels from advisors to crew. I would use again w/o hesitation.
Reviewed May 4, 2017
Worked with Brian ** who did an outstanding job of coordinating my parents’ move to NJ. He gave us a fair estimate, based upon my reviews of other moving companies. The crew sent to pack and move my parents were very efficient and helpful. As was the crew that delivered the cartons to their new apartment. My overall assessment was one of excellence.
Reviewed May 3, 2017
We first worked with Bob ** to set us up with our move from Ohio to Washington. He was great, delightful, and professional. Natalie was our coordinator and she did a great job keeping us informed. Our movers were Lawrence and Lee and they were a good team and made our adventure less worrisome. Everything worked out great. Everyone worked hard to make this a smooth move.
Reviewed May 3, 2017
Jerome ** and his crew were, without a doubt, the absolute best I have EVER worked with. They were superb in the loading. The unloading was unbelievable. The quality, caring, professionalism and respect were GREAT. By the end of the day, I felt like I was friends with all of them. I have recently had severe neck surgery and the gentlemen would bring the box to me (sitting on the sofa) on where it should go. Upstairs, shop or main floor? I never had to get up and go to them. This may sound insignificant to you, but when suffering terrible pain, it was the best thing in the world for me. My husband was not here yet from Colorado, so it was just me home. I cannot say enough good about this team, especially Jerome! If there was a 10 star rating, I would give them a 20 star review. Your home office staff are equally wonderful. With the personal phone calls and e-mails added quality to your wonderful.
Reviewed May 3, 2017
From the moment I met with Brian the representative from American Van Lines I knew that I was making the right choice. He explain everything so clearly, of how the move was going to be executed and the price was very fair. The guys that moved me were very professional and pleasant. I would recommend Allan and his team to any friend that needs to be moved. Also, Ginger kept informed of the timing for the move. Overall I am very satisfied with the service.
Reviewed May 2, 2017
Move from Miami to Denver. Manny our "head mover" and his team were excellent. Very knowledgeable and polite. I was extremely pleased with our team of movers. Everything was in the same condition upon delivery as when they picked it up. The only downfall is that there were not enough boxes designated for our move so we had to go out and buy more mid-day of packing.
Reviewed May 1, 2017
This is our third move with MBM in 3 years. The moving team were professional and polite. I appreciate the speed at which they moved but would have been ok with a little slower pace in exchange for more care towards our possessions... That said, I would use MBM again (although I hope it will be many years from now).
Reviewed April 30, 2017
I used a moving company like this one on a previous move and it was horrible. All the horror stories you read about them holding you hostage were true. These guys, on the other hand, were great! I used the full service option. They arrived when they said they would on pickup and delivery, nothing damaged or lost. Final price came in under the quote.
The key is to ACCURATELY estimate what you have. Where you get stuck is forgetting to tell them about something or under estimating how many boxes you might use. They charge by weight not the number of boxes which is key. But, you still need to give them a good estimate of how many boxes you think you would need.
Reviewed April 30, 2017
Thanks to American Van Lines, Mr. ** and Mr. ** for getting my things shipped for Texas to Alabama, I appreciate you all kindness and professionalism. Mr. ** arrived on time at both location. Thank you all so very much and I would recommend a friend to use you all service.
Reviewed April 29, 2017
We purchased a home in Southwest Florida and had to move our household furnishings from the Jersey shore. We couldn't decide on the best method until a cousin gave us the phone number of American Van Lines and said they had very good reviews. They certainly lived up to them. From the first phone call to the follow up call after the move, what they said was going to happen did, and on time. Everyone involved was courteous, knowledgeable and very patient in dealing with us. Our thanks to Customer Service's Parisa who started us off, Jennifer our quality assurance person, Lexis and his crew who did a great job, and a special thanks to Victoria for an excellent job of coordinating it all.
Updated review: May 2, 2017
After American Van Lines called my husband this morning all issues have been resolved to our satisfaction. Thank you American Van Lines
Original Review: April 29, 2017
I never write a terrible review but this is the exception. We put in many phone calls to have a manager call us back and all we got was an email stating she would call us the next day. NEVER GOT A CALL!!! We hired American Van Lines to move us the first part of March because they said we would have the truck exclusively and receive our belongings within a few days. We were moving from South Carolina to Texas. We did our own packing. The movers arrived Sat. finished Sun. and we were told heading to Texas Mon with an arrival date that Wed. We left Sun. and arrived late Mon. We had 4 adults a baby and 3 cats traveling!!!
They never showed up on Wed as promised. After many phone calls we were told the truck broke down. My family and I continued to stay in a hotel (2 rooms) and eat all our meals out... They didn't show up until the following Mon. What??? You only want to give us 30.00 per day for inconvenience?! REALLY? The driver told us his truck didn't break down. He drove our belongings up to North Carolina, dropped the trailer off at the warehouse and went on another run. Isn't this illegal? Reporting this to the appropriate authorities. Filing complaints with everyone. STAY AWAY... Charged us mega bucks to move us. Biggest rip off artists ever. Will we get a phone call now? We waited long enough for you to call us back and resolve this issue.
Reviewed April 29, 2017
This was a great move. Very professional. Love the guys. Very careful with our belongings. I would recommend this company to anybody. That's fantastic. Besides packing and unpacking were fantastic even though it was two different teams now for stuff as much as if we did it ourselves.
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