American Van Lines Reviews

The moving coordinator of American Van Lines was excellent. He helped me answer my questions and he was there for me when I needed him. The consultant also kept in contact with me. I had a question on how to reach out and contact him and he was there and able to answer the questions. The moving crew was awesome, too. They went out of their way. I had a dryer in the garage that needed to be put upstairs and they did that for me. I couldn’t have asked for better.

The moving crew was very productive and professional. We had a lot of stuff so it was a little bit expensive. I have one complaint though. They insisted we make cash payment which was a little unexpected and made us uncomfortable since most of the time we use credit cards.

My wife's retired and she wanted to move from San Diego to Las Vegas. So we got American Van Lines for the move. There was a mix-up at the pickup date, but that was alright as my daughter was there to take care of it. The movers were fine but they knocked my piano over, broke the pedals off and the meter on it. It was no biggie so I didn't want to make a claim. The piano was made in 1911, and I don't use the pedal much. I just wanted them out. I'm also missing a small TV that has a DVD recorded right in it. Other than those, everything with American Van Lines was okay, and the mover guy was really nice.

The rep did a very good job. She came out to my house and looked over everything. She explained everything to me. It was a pretty easy and ordinary move. I didn't move a lot of furniture, but I had lots of boxes of books, personal things and clothes. The movers were very good. They worked quickly and efficiently. One or two items I had that were old and were like family mementos. It were little ceramic or antique China. And I specifically told them that they had to be extra super careful with those in however they packed them. And he assured me that they would. When they got here, he brought these things over to me still wrapped up. I unwrapped them and everything was perfect. And he showed me how they had wrapped them real carefully and taken good care of them, so I was happy about that.

I found American Van Lines to be professional and fine until it came to delivering my items at the place where I was living. They told me they were gonna deliver my items in a certain amount of time. However, they were exceptionally slow and they weren't as upfront as they should've been. They went with a loophole in the contract. I told them that they should have told me in the beginning so I could've made other arrangements. I had to remain in corporate housing for almost an additional 30 days and wound up paying for an empty apartment with no furniture in it. I could have wound up living in a hotel for a month if I didn't happen to be working for nice people. But the delivery guys were careful and cautious. I lost one frying pan which cost over $100 but they refused to reimburse me for it. I didn't make an itemized list of my goods so they said they couldn't verify that they had lost it but that wasn't a big deal considering the amount of items I had.

I had no idea there was this much difference in movers. I talked to five different girls and I had no person that followed up with me. The movers smashed an antique sofa I’ve had. It was wood and it had the pegs. I have the pictures of when they were unloading it. They broke a mirror and I don’t know how in the world they ever did that because it had wood all around it. I have half my stuff in storage now. They were a week late than what they have told me that they would deliver, so I spent that time in a hotel. They said they will reimburse me up front and I had to sign off that I wouldn’t verbally, in the event, bad mouth them which is not gonna happen. I understand I have six months to file against them.

I was retiring and had to move, and I looked up moving companies online. In a timely manner, I talked to this young man in Florida and he was very nice and able to help me, so I decided to go with American Van Lines. The moving consultant who helped me plan my move and the moving crew who assisted me on the day of the move were good. My move was expensive. They had to shrink wrap some furniture for me. These were stored in a garage for a month or so. They did that well, and I appreciated it, so I didn't care that I had to pay for it. There were some things that were damaged. There was a dent in one of the pieces of furniture. A couple of pots were discolored, and also another piece of furniture that was antique white. But that's no big deal. Other than that, I was happy and relieved. They did a great job overall and I would recommend them to a friend.

The sales person, Dottie, was very helpful. Someone named Kendra, called and said she was my personal moving coordinator. Never heard from her again and called numerous times over 2 weeks with questions and always told she "was out". Never re-assigned anyone and difficult time getting questions answered. Dispatcher was great and informative about schedules! Carlos and Carlos, the actual moving team was awesome! Came earlier than expected. Re-assembled furniture. No damage at all. Very professional.

My moving coordinator with American Van Lines explained pretty much the whole process, went in-depth with the details on how it works out, and did a really fantastic job. The moving crew was professional, pretty efficient, and quick. They were also very delicate with my stuff. American Van Lines was my first moving company and they pretty much exceeded my expectations for delivery purposes and all. They were A+ in packing stuff together. I’d definitely recommend them.

I was relocating out of state to be with my grandbabies. The American Van Lines moving coordinator was wonderful, very informative and very helpful. The rep who helped me in planning my move was not bad too, although I did find it to be a little confusing when they called me a couple of times with the same information ‘cause she forgot that she had called me. But at least she was thorough. The movers themselves were awesome as well. I’m very pleased with them and I would recommend American Van Lines to somebody else who's moving.

American Van Lines was very good. Their rep, Jason, was the first person I spoke to about the timing, the number of pieces of furniture, when and how long it would arrive and insurance. I felt confident choosing them after that. Victor and another young woman assisted me in planning the details of our move. We talked back and forth and they checked in with me if I forget. We talked about when they would show up and with how many men, and if I had anything changed or had I added or deleted anything from the list. They stayed in contact with me the whole time from when they were there that day, after the truck left, on the way, and when they'd arrived with our belongings. I had their phone number and I could've called them any time but they kept calling me.

American Van Lines had a truck bound for the West Coast nearby the town that we needed the move made. So the timing couldn't be better for us. In fact, the lady that we were to pick up the load from said it had to be out by Friday, and they were planning on picking it up Friday morning. However, there was a big lack of communication that cost a bit of aggravation. Somebody didn’t get the communication correct between who the shipper and the “shippee” was because they called us up thinking that we were the ones that had the load outbound, and they called the lady with the outbound load up to tell her that it would be delivered by so and so. The instructions weren't crystal clear on all levels. Nevertheless, it all worked out. The moving crew's productivity was extremely well, and given the fact that they were not professional piano movers, they did a splendid job. They moved everything without a hitch nor a scratch, and the job was extremely well done.

Our experience with the moving coordinator of American Van Lines was good. However, the experience didn't go well and we aren't very happy. Some of our furniture got a little beat up, unfortunately. And the bad thing was we realized a checkbook we had left in one of the dressers we had moved was missing. And we had two fraudulent checks worth $2,500 written on that account. It was in my wife's bedroom, so there was nobody else that had access to it other than their guys during that time. We had brought it to the attention of American Van Lines and there was a police report done, but I've never heard back from them.

I had a fantastic experience with AVL. I was moving from one part of North Carolina to another part of it, so I put a thing out that I was looking for moving companies and they contacted me, along with many others. But AVL's price was good. I had heavy stuff and they were gonna send four men so I got them. The moving coordinator was very helpful and professional and then the moving crew members were super. They were polite and prompt. They put rolls of stuff down on the floor so it wouldn't get messed up, put all things where I wanted them to be and made up boxes for me. They answered all of my questions and did the job very quickly and very well. I am a military wife so I have moved many times and these men were the best ones I've ever had.

The team was able to accommodate a late pickup time for my move from Illinois. The items were quickly packed and transferred a week later to my home in Georgia. The staff was very professional, courteous, and efficient with getting the items moved between the two locations.

I've used AVL in the past and then used them recently again. I had excellent interaction with the moving coordinator, the consultant who planned the details of the move and the crew on the day of the move. Whenever I move, I'll be using AVL again. They're great.

I've used American Van Lines about four years ago when I was relocating from a different state. so I decided to use them again for my recent move. My interaction with their rep was good, up until the last part on this last relocation. He had a family emergency so I had to deal with other people. But their moving crew was good. They got my stuff all loaded up and unloaded fairly quickly. The very first time I've used them, I wasn't satisfied at all. But I took a second chance since it's a different state and it'll be a different mover, and these guys did really good.

We were moving cross-country and my work helped cover it for us. The moving coordinator that we dealt with from American Van Lines was friendly. Although it would've been helpful if they have little packing tips because I didn't know that we couldn't pack them in bags, so it took a little bit longer for the movers since they had to fill the boxes to accommodate it for us. The crew that first loaded everything and the crew that helped them move worked really hard and were very friendly. They worked as quickly as they could. They were timely and did the best that they could. However, the actual delivery day was about four days off of what was originally projected. Then we have things that were broken because the boxes weren't prepared to be turned upside-down. We also had a couple of pieces of furniture that were damaged.

Our move was out of state and it wasn't an entire house move. It was two-thirds of a house move and we left some stuff there. One of the reasons I went with American Van Lines was I read all the reviews that other people had put in there and they had exceptionally good reviews. The coordinator did absolutely great and he couldn't have done any better. Also, the moving crew was awesome. They moved some stuff around the house for us to move it out of the way, so we could get some other stuff to fit in which was really nice.

The American Van Lines rep I talked to was quick to respond with information and quotes. We had a bit of confusion between the people who did the different roles but when we got to the right person, then they were good to respond. My constructive criticism would be that they should set expectations with the client about who to work with on this and that. That would have been helpful for us. Their moving crew was professional, focused and got the stuff done. My move was the only one I've ever heard of wherein the stuff got there on time or early. I had talked to several people who had done cross-state moves and they said that all of the stuff will always get there so much later. But with AVL, everything got there in the early end of the time spectrum I was given. I'd recommend them to a friend.

I searched American Van Lines on the internet, called people up, and did some cost comparisons. Their movers did a great job and packed everything up pretty well. They were very hardworking, pleasant, and respectful of my kids. Unfortunately, when things arrived, one unit was significantly damaged. The back piece of a furniture had broken. I got $500 worth of damage and because I agreed to the contract that said I get 10 percent of the damage, they gave me $50. I don't know if I'd agree to that in the future. I think they should pay for whatever damage is done. But even though I had some issues at the end, my experience was still generally good.

I knew the representative from American Van Lines because I'm a realtor and they're a partner company with us. I moved with them personally and it was a very simple move. I bought a house and moved two miles away from where I was. Their moving coordinators were very good and their moving consultant was excellent and she kept me up-to-date and kept checking with me to make sure everything was fine. It was also okay with the moving crew on the day of the move but there was a little bit of a language barrier, and they could’ve treated my belongings a little better.

American Van Lines was very responsive and contacted me quickly with my concerns. They helped me resolve the issues I had and we have come to an amicable agreement.

I received a call from the Customer service supervisor. She listened patiently to my dissatisfaction and agreed to help me resolve the problems that I had. We came to an amicable resolution.

My mother and I hired American Van Lines to move her from southern California to Michigan. The company said they had their own drivers and trucks, but of course, when it came down to it, they sent an outside contractor. American Van Lines over-estimated our weight by about double even though I made a list for them and sent a video of the rooms to the sales rep. They subsequently gave us a better price once the movers reported how much the items actually weighed. Our "personal moving coordinator" told us that her stuff would be arriving a few days after it was picked up. Then he said he made a mistake and it would be another 2 1/2 weeks!

I was still running late with packing and these gentlemen worked so hard to get me out on time! We only ran an hour over and that was my fault completely. I would definitely recommend them.

The guys from American Van Lines took care of all my items and delivered them promptly when I moved into my new house. They placed everything in their designated rooms and put back together everything they had taken apart. They were awesome!

These four men were really great. They got everything packed and loaded with care and efficiency. Unloading they also re-assembled the furniture they had to disassemble for packing. They did a terrific job and I give them 5 STARS!

The men (Johnny and Jeffrey) who helped me pack and move were very good. I was pleased with their service and would recommend them or use them again. The move coordinator (Jamie) did not answer her calls, did not return calls and I was very frustrated with her performance. It could have been much better. Also, Dorie, was very helpful and personable.

In the past, I have always moved myself and didn't know what to expect. We were extremely please with the service we received from American Van Lines! The communication before and after the move was outstanding. The move itself went very smooth. The movers were courteous and HARD working, going above and beyond what was required. We couldn't have been more pleased with the whole experience!

Easy and fast scheduling, but expensive and requires minimum 3000 lbs of charged weight, twice as much as I actually moved. Also, difficult to contact as the reps wouldn't update my phone from my office to cell. Overall satisfactory.

Ricky and Barry were absolutely wonderful! They had great attitudes and were so careful with all of our items. Not one item was broken after moving from Houston to California! I would recommend this company to anyone looking to do a long distance move.

I have used American Van Lines 3 times for long distance and local moves. They are very professional, efficient and have good rates and are accurate with their estimates. They don't do the bait and switch routine. Never had anything broken or lost. I would recommend them to others.

Update: American Van Lines reached out and was compassionate about the situation and agreed to come to a reasonable resolution. While the customer service provided can not be erased, American did ensure that both parties were respectfully satisfied at the conclusion. They have instituted a claims process for the damage as well.

Since writing this review, we have been contacted by American Van Lines and offered reasonable compensation for the problems we experienced. We are changing our rating to reflect the initiative American Van Lines pursued in taking responsibility for and rectifying our issues experienced.

Everyone from my sales person Allan to my moving coordinator Barbara and then the moving crew; were simply the best. All treated us with respect and courtesy and did a SUPER JOB. Thanks to all.

The visit for the quote went well according to a friend of mine who was there in charge. The amount budgeted seemed reasonable compared to others. My only complaint about the process is related to the delivery. The window they provided me was from 3 to 10 days after pick-up; however, I think it seems that usually it takes them 10 days, because they were not providing me with current status about my Estimated Delivery, and it seems that there were some communication problems between Main Office and the Delivery Department. My recommendation is to tell clients upfront that the service takes approximately 10 days, to avoid complaints, misunderstandings, and nervousness from clients. This will help American Van Lines look more serious and committed to their clients, rather than a bit shady (as I saw it because of the lack of communication and a concrete delivery date; this would have created a better experience for me).

Movers were on time, professional, coordinated and safe. I'm still unpacking but so far everything appears to have arrived intact. I did the packing, but the condition still depends on how they handle the goods. American made an initial estimate that was high, but the rep told me they could beat the prices of other movers. When I called with a lower quote from a competitor, they couldn't beat the price but came within five percent of it. I went with them and I'm glad I did.

We are impressed with the customer service team that they took initiative and worked things out for us eventually. Long story short, the service team gave us a call today. After hearing our story, they make multiple arrangements and was able to adjust to the delivery date correctly in the last minute. We understand the difficulty and challenge for a big company to provide good customer service in time and we are satisfied with their response and effort in making things right.

Storage and delivery of household items - Our experience with American Van Lines has been good, so far. However, there was a mix up with the delivery date. Other than a few scratches on the legs of a sofa, everything appears to be in good order. The loaders were very professional.

I am pleased to write a review of the move by American Van Lines that took my mother's possessions from Florida to Baltimore so I may distribute her things among her children. The move was well organized and moved rapidly. Several art pieces needed crating and were wrapped and crated very professionally with care and without damage. Several other rare and fragile porcelain and glass artworks were also cared for extremely well and survived the move without as much as a scratch on the outer boxing or wrappings. All the heavy furniture was carefully wrapped in blankets and stored. The truck loaded so well that nothing could be jostled out of place and damaged. The items were separated for two different locations and subdivided without problem for later redistribution.

Yesenia, from Customer Service, reached out to me after reading this review. We were able to reach a resolution. I appreciate her understanding of my experience and helping me find a way to make this right.

Excellent service from start to finish. I could not have asked for a better crew! From the initial customer service over the phone to the follow-up call the day after my move it was a 5-star experience. I was thoroughly impressed and will continue to recommend this company. Thank you!

I received a call from American Van Lines and had a long discussion with the agent. She made it clear that this is an exception to the rule of how they operate as a business. She also gave me some insight into the action items the company planned to take away from this situation, specifically around improving communication, transparency to their processes, and educating the agent that worked with me.

I am very pleased with Manny and his co- worker that moved me. All my furniture and boxes etc were taken care of with care and efficiency-- my move went very smoothly due to their professionalism. I appreciate it very much as this was my final move-- Thank you. Also the delivery and setup was equally done in a timely manner and with care.

Mover at packing end tried to bribe me; they had to move furniture a long distance from the residence to the truck and it was a move from Dallas, Tx. to Oklahoma. The company would have charged an extra fee; however, the mover voiced that if I were to pay him half of the corporate fee in cash he would not put it on the bill. Mover at packing end had his son do his job while he sat in his truck and requested drinks all day. Corporate customer service was non responsive and offered only a one hundred dollar discount on a three thousand dollar + bill (not even three percent).

We couldn't be more pleased with this moving experience. They were professional and all timing was as promised. I would highly recommend and certainly use them again.

American Van Lines has resolved our issue in a satisfactory way. A portion of my review was later found to be untrue. The portion regarding the owner's indictment was someone by the same name. I apologize for that mix-up and thank American Van Lines and its owner Anthony ** for working to resolve our frustrations.

American Van lines has agreed that they will refund the pickup shuttle fee in response as customer satisfaction is important to them.

I still don't understand the extra cost for elevators but all in all the company, the customer care, the mover guys, and with all my furniture/boxes showing up on the day we expected in perfect condition I would most certainly recommend American Van Lines to everyone I know.

All of our property was moved safely and for less than the quoted amount. Staff were great to work with.

They eventually refunded the $300. Through a comedy of errors, it was delayed longer than it should have been.

Sam, Jason, and Michael were great to work with and I would happily recommend them to anyone moving! I can't say enough about their level of professionalism and all around good nature. They took great care of our belongings and even took the time to double check about certain special items (like my wedding dress). I've moved many times in the last ten years, this was by far the best experience.

Upon hearing about the above issues, I was immediately contacted by AVL. They provided an acceptable explanation for where the issues occurred, explaining why it was an isolated incident, and what had been done to ensure they do not happen again. They offered an appropriate resolution. My recommendations for the future would be to involve their administration early and often should any similar issues with communication occur - they were very responsive to concerns.

Our realtor referred us to a list of people to contact from a website, then different people came and gave us estimates, and eventually we went with the site that gave us a proposal. American Van Lines did an incredible job. They had somebody help with the first part of my move and it was awful so they did a second part. They came and Mike and his crew were awesome. They were efficient and they knew what they were doing. I would love to have the same crew again. We’ve moved a lot in 30 years and we're temporarily in an apartment because we're building a home, and I will have them move me back into that. I would also have them move some pots of ours from the storage into our home because of the care that they took.

I told American Van Lines what I needed to have done and the fellow I spoke with was very courteous, understood me, gave me a price and everything worked out smoothly. However, I wish the cost was cheaper. It was a lot for me from Florida to Long Island.

It went very well with American Van Lines. The movers got everything done a lot quicker than anticipated, so that was good.

From the start of our moving process to the finish, American Van Lines was extremely professional, courteous and efficient in handling of all of our questions and the actual moving of our home. Excellent moving crew.

My sister used American Van Lines to move from Georgia to Seattle. So I used them too when I moved from Brooklyn. The people I worked with setting up the move did a good job and the crew were very good. I would recommend them.

It's our third time using American Van Lines. Everything was great and we had good communication. They kept us informed on everything on our pickup and delivery dates. They were good guys. It was very hot when they were doing it but they did a good a job. They didn't let up.

American Van Lines estimated a way lower weight and because of that and the location we were at, it cost us several thousands of dollars additional that we weren't anticipating. If we would’ve known up front, it wouldn't have been such a shock. We had to get two shuttles with the 18-wheeler. The actual moving people were excellent and took care of everything but the communications people needed assistance and could have been better. They underestimated by around $4,000. I wasn't sure if that was a bait-hook tactic. They didn't come out to inspect and it was all done over the phone where they had standard weights for certain things. If it was a visual check, it would have been more appropriate.

We checked out several moving companies and the American Van Lines rep that showed up to give us a quote was very pleasant and was more reasonable than other people we talked to. And so, we locked in with them. My interaction their moving coordinator was fine. Their response was good and they worked within the time frame that we’re told. Their crew was very good on everything. I was totally happy with American Van Lines and we will probably use them again.

I used American Van Lines two years ago and got them again for another move that was relatively close, about eight miles, but it was coming out of an apartment building and going into a ground floor. Everybody was nice and attentive, answering my questions and assuring me. They did whatever instructions I was giving them along the way to help me with fragile things. Their productivity was good. That particular moving crew was good as well as their leader.

American Van Lines were very good and very helpful. The crew were wonderful and terrific. I like them a lot. It has been a very easy experience. There were no glitches and they arrived on time. They charged stuff up to my apartment and down to my storage area and they worked very hard at it.

I moved from Massachusetts to Florida and I had a very good experience with American Van Lines. They were very efficient and the time window they gave me was pretty accurate. Their moving team was quick, very cautious, and very professional.

We had to move my mother from Palm Beach Gardens, Florida to upstate New York (Cheryl, New York). American Van Lines has done an outstanding job on both ends. My sisters did all the packing and American Van Lines did the loading. They transported about 4000 pounds and they dropped it off on time. Within two hours of the call, they were literally at the door and there was no breakage. The folks at both the scheduling and transport side kept us informed every move they were making. I would make a call and ask where the truck is then five minutes later, they'd call or email me back and say, "The truck is in Bennington, New York." I had 28 years in the Navy and I had the government move me 18 times so I know what I'm talking about. The experience was far, above and beyond all expectations.

My coordinator from American Van Lines was John and he did a very good job. I talked with him over the phone. We went room by room and he gave us a pretty close estimate as to what it would cost to move everything according to what we did as far as the online or phone conversations. The move was about 90 miles and we had one special request, a Sleep Number bed that had to be taken apart and reassembled because we had no idea how to do that and they did it.

We moved last May 5 and we used American Van Lines. The process was perfect and flawless and everybody that I spoke and worked with were very kind, helpful and wonderful. I absolutely love the guys who came out and moved us. They were really sweet. However, we had a few things damaged and I'm in the process of submitting a claim for it. We found a few things when the movers were still here and then we found some other things afterwards. They did contact me and sent an email with a link on how to submit a claim. I haven't had the chance to do it yet because we just recently finished unpacking everything and I wanted to make sure before we submit it because they said I can only submit one claim.

I called American Van Lines, got a price, then went there and picked up three cartons and they delivered. It was a pick-up and a drop-off at a storage facility and then a delivery to my apartment and then pickup at the apartment for the rest of the furniture to bring it to the house. The crew was very good and they assisted me with my special requests.

We moved from a condo to a house 22 miles away and we used American Van Lines. The moving coordinator who assisted me was awesome. He walked me through everything. He let me know what the process was and I told him everything I needed to move because it wasn't a full move. The driver called me and let me know when they were going to be there and they did faster than expected, so I got charged what they did instead of what I was quoted because they got it done faster. They were amazing and it was the best move I ever had. I would definitely recommend them to anybody.

It's done smoothly. Movers were on time for loading and unloading.

After the initial phoning up for the appointment with American Van Lines, I couldn’t get in contact with the coordinator sometimes. Also, they were supposed to give me a call back to let me know when the move date was, but they never did. I actually had to call the office to find out the day before. The moving crew on the other hand was great. There were a couple of items that were broken or damaged, but other than that, they were timely and worked well. It could’ve been smoother and communication could’ve been better, but the actual physical move was decent for the price that I paid.

My move was approximately 160 miles, from one state to another, and I had to have the furnishings packed and stored a week before these were delivered to my house. I got American Van Lines for my move and they did okay. My neighbor had used them before. My moving coordinator was very helpful and courteous, kept her word, and everything went smoothly. It was good with the moving crew as well. They stayed busy and didn't stop for rest. A few things were not handled properly and some things were broken, but when I mentioned this to them, they said, "Well, that happens." They didn't repair anything but I understood because there were parts that were loose. They graciously picked up and put on the truck an item that had been stored in a shed, but the pedestal part got broken.

We had difficulty with American Van Lines as previously described on this site but they have been very responsive to the complaint and worked hard to come to a very good resolution to the issue compensating us for the inconvenience. I would recommend them to others.

We Googled the top cross country movers and ended up with American Van Lines for our move from Seattle to Chicago. We had a lot of special requests and everyone on the phone was lovely, really helpful and got back to me within the same day. We also love the drivers, Dennis and Ali. They were on time and awesome and it was perfect.

I had good talks with the moving coordinator and consultant from American Van Lines. I was moving 3,000 miles and cross-country. The crew who did the move and the driver who coordinated everything were excellent but the move took longer than I would've liked.

We used American Van Lines in the past and had a very good experience with them. So when we were moving again they were the one and only place we called. And like last time they did not disappoint. From the sales person, Brian, to the movers, everything went smoothly and we appreciate all their hard work.

Raymond, Ray, and Andre were our movers from AR to OK. They treated us as 1st class family. We had a lot of stairs at the house we left, but they didn't complain. In fact they were super positive. When the truck arrived in OK they were so careful with our belongings, especially the piano. They made our move a very positive experience. I would give them an A+.

American Van Lines handled my move from Royal Palm Beach to Delray Beach. The move was not easy and I was very impressed with their professionalism and accuracy. I would use them again and highly recommend them to my friends.

American Van Lines was awesome. I did a little online research, read a few blogs, looked at a few ratings, made a few calls and they were not only the best van line rated-wise, but they ended up being the best-priced and very good experience. The gal who we originally talked and actually did the quote over the phone quoted much less of moving everything but she was awesome. Everybody else wanted to come out and walk around and kick tires but they did explain that it's by the weight. It's not by how many pieces one has by any means but what is being hauled for others. The quote was accurate although we ended up with more weight than we expected. It wasn’t an unexpected amount, though. The movers were phenomenal on packing and being careful with everything, very quick, and efficient. It was the same thing when they unloaded. It was an outstanding experience and I'd recommend them to anybody.

Team was professional and moved swiftly. It was a pleasant experience and I would recommend the service again.

Prior to our move here, I got a hold of three different van lines that were in the moving business and got estimates. I made clear that I didn't want my household goods to be sitting in a warehouse as it moves from East to the West Coast. I didn't want my goods to be unloaded at a warehouse and picked up by somebody else then dropped off from there. One thing that made me happy about American Van Lines was that they would have the same people pick it up, load it, drop it off at my house and unload it.

Setting up the move, with John **, was very easy and pleasant. He was very helpful while busy. The scheduled moving window was for 3 days and we were notified the truck would arrive on the third day. On that day we received a call that the truck would not be coming and would be a day late. Then it was difficult to track the truck to determine when it would be arriving. It ended up only taking a week, which was nice, but knowing where the truck is should be easier to determine. I had to go through three people in the office(s) before someone finally just said "I'll get back to you when we know," and then the driver ended up calling before they did. A few things were mildly damaged upon unloading, a hole in a hamper, many scratches and nicks out of dressers, but nothing completely ruined. The actual truck driver was nice enough to call the day before delivery and seemed very nice.

A very nice Lady from the company called me and we came to an amicable resolution. I am pleased with American Van Lines customer service and I am impressed with their customer care. I would definitely use American Van Lines again if/when I move.

My experience interacting with American Van Lines' moving coordinator was perfect. I couldn’t ask for anything better. The move was from Charlotte to Capitol Hill, 140 miles long and it went all smooth. I met the movers in Charlotte and they loaded everything up. We drove here and it all came off a lot faster than it went on the truck. They did an excellent job. Nothing was damaged, they took care of everything, and it was easy. If I have to move back to Charlotte, which might happen in another year or so, I’ll be more than happy to contact them again. I was very pleased and satisfied.

I moved from Charleston, WV to Yonkers, New York with the assistance of American Van lines and the sub-contractor Felix Transport. The service was efficient, caring and beyond any other I have experienced. Trust me I know, because this old women with cats has moved long distance several times over the past 35 years and previous movers did not come close to the quality service offered by this well-established company.

We wanted to make sure that once our furniture was loaded onto a moving van, it never came back off and got transferred. We moved from California to South Carolina, so it was a long way. American Van Lines came when they promised. They got it all loaded and delivered faster than the moving coordinator said. When they talked to us at first they said 10 to 14 days but it was here in five days. There were no problems at all. When we were researching, we heard about so many horror stories. We were scared to death once they loaded the stuff up but everything went smooth. I’m glad we weren't a horror story.

We were very pleased with American Van Lines. They were very good, packed well and followed all the directions and all the special stuff we asked for. The guy has even moved a couple of pieces that have been delivered to the house into the right rooms when they got here. It's a wonderful experience.

We did two moves with American Van Lines and the first one in December 2015, where we moved from Chicago to Florida, was outsourced by AVL to another company because December was a busy month. And this company AVL hired didn't do the move properly. The truck guy hired 3 helpers to load the stuff from our house, then he got another three vehicles to get the stuff delivered to us. It was like every single portion of the move was completely outsourced. It was all such a mess because nobody knew what's going on, nobody knew where the stuff was and a lot of stuff were broken.

My American Van Lines driver and helper were fantastic. They worked together to unload my item into my storage in San Antonio. The driver got my item to the location exactly as expected and everything was in good shape. The helper went the extra mile to help me. He helped arrange the storage unit nicely. Servicing was accessible and made sure the ground was protected before he puts stuff on it. However, I never got a call that my three-day window was coming up. I kept calling and leaving messages. When I finally got a call, at 7:00PM that day, it was from the driver saying he was gonna be in San Antonio first thing the next morning. That was the first time I knew that they were showing up so I wasn’t ready. I just potentially had at least 24 if not 48 hours.

I needed to move from Kansas to Nevada and get there in a short period of time. American Van Lines did good and I'm glad I had a great driver and helper. The service desk where I put the order in did a good job and I had a couple of issues that they were able to help me with. It was a great experience all the way around.

American Van Lines was punctual, worked fast, and quite friendly. They were very efficient and hard working. After they called me we came to a resolution. I'm happy about my experience.

This was my second move with American Van Lines. My second experience was amazing. The crew went above and beyond.

I've used American Van Lines before and used them again for a move from New Jersey to Florida. It was a very smooth and straightforward process, I had no issues. What I like about them is the crew that picked up was the same crew that delivered. When they picked up in New Jersey, it was in the middle of winter and it was really awful. They were very good and were very careful. Only one piece of furniture came through slightly damaged and it was really minor. I'm generally very satisfied with their service. American Van Lines are very professional, easy to work with and also very accommodating.

I started to look for movers and I saw American Van Lines in the phonebook. Then I got a coupon so that helped a little bit. It turned out that they were the most understanding and willing to work with me with the way my schedule might have been. I was disappointed in the coordinator because I would try and reach him and he would say, "I'll talk to you a couple of days before the move to finalize things." But he never called before the move. I've never handled this type of thing before all by myself and I would have loved to hear back from the guy when I tried to reach him. But he was very nice and pleasant. My daughter was in charge with the movers and she said they were also good.

Since writing my initial review, I was contacted by American Van Lines, and we reached a mutually agreeable settlement. Our complaint has thus been resolved.

Although arriving slightly later than expected, the service was great! It was a small job and they completed in a timely and safe manner. Would definitely use their services again.

American Van Lines had the most to offer for the best price. We were generally happy with everything. Everything went as planned. The crew was very courteous and we were happy with the final bill.

We like American Van Lines, their service is excellent! We are very satisfied, highly recommend.

The rates of American Van Lines range. What they don't tell is when they come in, an assumption is made that it's based on weight or boxes. I'm sure that's part of the tricks of the trade and I wasn't impressed about the pricing. I debated and started inviting three major quotes and then understood how the system worked and I moved down from a price tag of $12,000 to $4,500. People turned up at our house, I debated with the people who came to remove because they said it was priced incorrectly. That was not my problem but theirs. So I rang the coordinator and I said, "Either you can do it or they can pick up the truck and get the hell out of the place. I'll just have to do it some other way."

Your company did a great professional job both packing as well as delivering our goods to our new home without any major breakage. The men were efficient and very careful. I am very satisfied and would recommend your company.

This is the first time using a moving company. I thought there would be problems but from the first call to the final drop off across country everything was much better than expected... I still haven't opened the boxes but none were crushed. I have 9 months from the time of delivery to file a claim if there is any damage. I was very satisfied with the whole process.

It was all great with American Van Lines. They were the company that I decided to go with because they're a bigger company, reputable and had the price that I wanted. They had a bigger minimum but we don't really need that much so they went down and worked with me on the price. Everybody was very courteous and they were very careful with the furniture that my in-laws had for years. They were also quick and efficient and they got the job done. It was an easy and non-stressful experience. I'd use them again if I had to do that again.

I moved from Illinois to Pennsylvania and made no special requests from American Van Lines. The moving crew was excellent. All in all, it was a positive experience and I would recommend them to anyone.

All of them at American Van Lines were very nice and very good. They kept me informed even while I was on the road about where they were at to make sure that I got to Florida before they did. And the guys that did the moving themselves were awesome and worked their tails off.

When I looked on the Internet and started researching the different companies, I can see why American Van Lines was rated at the top. The moving coordinator was excellent and I was very pleased with the interaction with him. He called immediately and made numerous suggestions on the best things for me to do. I even got to speak to a manager at one point. He called me in the transition to get things arranged. I was trying to get them to sharpen their pencil a little bit on the pricing and he was able to help me with that.

American Van Lines delivered as promised. Other companies stated 10 to 14 days to deliver, American delivered in 5 days (from California to South Carolina).

American Van Lines' rep was very knowledgeable and helpful. Everybody else that I dealt with wanted so much detail that the conversations ended up being 45 minutes. But they made the whole process simple and easy for me. Their moving crew was awesome. They're on time, in and out on a timely fashion. They did everything that they said they would do. I was really impressed with how quick and courteous they were.

Staff (both schedulers and movers) were courteous, professional, prompt, skilled. Attentive to my needs, everything delivered on time and in excellent shape. Would recommend to others.

We were extremely pleased with the services of American Van Lines and Always Affordable Moving on our recent move from NJ to FL. I received constant updates from American by email and phone and every pre-move question I asked was answered promptly and completely. Always Affordable provided professional and efficient teams for the loading and delivery of my items. Everything arrived in FL in excellent condition and in a timely fashion.

We were in the process of moving to a new location, so I gave American Van Lines a call and set up the move, and everything went fine. The move was only about 30 miles away, so it was almost an inter-city move. They gave me the quote and we actually came in less than what they quoted because we were able to move some of the stuff ourselves. I had no problems nor any complaints with the crew during our move. Everything went off exactly as it was scheduled. They packed and loaded over a two-day period, and then delivered and unloaded on the third day. They were very good and courteous young men, and were very careful with packing and unpacking, and the way they transported the furniture. I would use them again, particularly the crew that we had.

American Van Lines did provide a refund for the disputed charges.

I'm very impressed with the American Van Lines. They had a very good rate and I was surprised and happy with that. Our moving coordinator, Angela, took a list of what I wanted moved, and she was good. My one big request was for them to make sure that my china and crystal were packed properly so these won't get broken, and that was done. I also had some mantle cloths which were very expensive and they likewise took care of those for me. In addition, I requested them to be careful with the paintings and they did. They packed everything wonderfully and didn't break anything.

American Van Lines called me from their office and walked me through the process. Most of the people that I dealt with more in depth were the actual crew that showed up at the house for the move and they were great. They worked really fast, very professional, and they did a good job. I was very happy with them.

There are horror stories out there regarding moving companies and moving experiences; however if you are lucky enough to get Rigo as your driver you are in for a treat. The BEST ever and we have moved 6-8 times!

Moving is stressful, but I had a very good experience with American Van Lines. In fact, I have a positive recollection of the interactions I had with their people. An estimate was made by telephone and when they came and looked at what was there, they indicated that we needed to break it into two different days instead of just one. They definitely changed the estimate, but they were very pleasant and we didn't disagree. The moving crew was excellent.

I was unhappy with my experience, but since talking the customer service at the moving company and they did care about me and my problems and we were able to resolve my problems to my satisfaction. I would recommend them to anyone that has a move.

Great customer and recommendations.

I enjoyed my experience with American Van Lines and if I were moving again, I would use them. The coordinator kept me a part of the whole process all along the way. The moving crew was very nice and respectful. They laid down things on the floor so the floor wouldn't get scratched up. We had a very nice experience with them. The rate could have been cheaper though.

Even though we made our reservation a month and a half ahead of time, our move was contracted out to a mover out of Florida. As my original post stated, we were not happy. After a long process, we were able to communicate with an actual customer service manager. As per our signed agreement, that closes our case in a professional manner and we are happily moving on.

I did a search for the best moving company online and found American Van Lines. I was moving from coast to coast so I told their rep what I was looking for and he made it happen. He was very good, very supportive, and anxious to help me however he could. The moving crew was very good and very quick. They were protective of the materials and were careful as they could be. They were friendly and professional, too. I was very pleased with them as well. I was a happy camper - it's a good experience.

I used American Van Lines to move from Miami, Florida to Spokane, Washington. Everyone that I spoke to and everyone that came and helped me with the move was great at their job. The consultant was always on top of everything and he answered all my questions. The guys who picked up my stuff helped me finish up and get everything out in a timely manner. Everything went great up until the delivery day. American Van Lines contracts people to help the driver unload the truck and they never showed up. The poor driver had to unload everything by himself, which of course he couldn't because we had heavy furniture so my husband had to help him. Other than that, AVL was great. The price that they quoted me from the beginning was the exact price that I was charged in the end. I would definitely use them again.

The agents when reserving were flexible and helpful. The actual movers were extremely professional, hardworking, and speedy. I've used American Van Lines twice now for moves and have had several friends and family use them as well based on my recommendation. I will continue to use and recommend to others as they are fairly and attractively priced and reliable.

Brian, Barbara and the whole moving crew went out of their way to make sure my move went well. The crew was professional, fast and accommodating. I would certainly use the company again and recommend anyone needing to move to do the same.

We had a great experience. The move was super easy with their help. The whole team (from the people in customer service to the movers) was very friendly, professional, and very efficient. All our things arrived in pristine shape. I would recommend this company to my best friend.

Totally satisfied with Jay and his team. Personable, efficient and professional. All of them gave world class service. An asset to your organization.

The assessor came in much lower than promised. Now I am being charged $800 with no proof that this overage is justified. Also, driver never communicated until the day before delivery. He was supposed to keep in contact. That's what we were told. Movers also repacked my china cabinet without asking or notifying me, and lost part of it. Had I know or seen, I could have at least been on the lookout. Also, the movers broke a bookshelf of mine. Yet I am the one being charged extra money without proof and I just have to endure having my own property lost or broken with no compensation. Seems highly unfair.

The guys were very professional during the entire move.

The company was able to resolve the issue entirely. Happy with the outcome.

Whole experience was positive beginning with Scott ** who was very knowledgeable and put me at ease with a new experience with his chuckle. Then to Victor ** and Jennifer in Customer Service who kept me informed step by step. Finally Rhett, our driver, and his crew handled everything carefully and efficiently, wrapping each piece and delivering it in record time. Hopefully the actual cost will be in line with the estimate. That remains an unknown. I wish that could have been a bit more pinned down in the process but hopefully will turn out ok like everything else has. Thanks to the whole crew!

They take your money and then ruin your items. I went with American Van Lines because they were nice and seemed like they gave you great attention. I could not have been more wrong. They never called to tell me they were coming - they made promises they never kept. Every single item came damaged or broken. My mattress was completely damaged and I was unable to sleep in it. When I called my contact Allan ** he was of no help - a true salesman. Blaming the movers and taking no responsibility. He simply sold me his goods, made his commission and could care less what happened to my items.

I contracted with American Van Lines about 2 months before my scheduled move and put a 50% deposit. About a week before the move, my coordinator informed me that I had to be move by a different company. I was not comfortable and asked to talk to a supervisor. No one ever returned my repeated calls or emails. American Van Lines then proceed to cancel my move without notifying me. I was very upset and told them I would leave a negative review. Now I got their attention and 2 supervisors called me back. They offered me $300 compensation for my inconvenience in exchange for me not to leave any negative reviews online.

Everyone was professional, friendly and helpful from the first phone call I made to my last contact with the company. One drawer of my furniture was damaged and the rep (Barbara **) from the company stayed in constant contact with me making sure it was repaired perfectly. Even the carpenter that repaired the furniture was wonderful!!! My son is a realtor and we will definitely be recommending American Van Lines to our clients.

Great employees. Very professional.

This purpose of this review is to recognize Marcus ** for his invaluable support and assistance during the recent move. This is the second time in less than a year that we have used American Van Lines to move our household goods. Both moves were professionally monitored and handled by Marcus. On the most recent move, we were assigned another individual who did not follow-up or kept us informed. Consequently, we requested to be assigned Marcus as our Customer Service Representative. Marcus intervention made the difference. Thanks Marcus!!

The packing and loading as well as the delivery of our "stuff' went well. The area that I had issue with was communication. The first person I talked with turned out not to be accurate as to how the process works and what the cost would be. Once I committed to the move, he never returned another phone call when I tried to get clarification on the process and cost. I talked with other individuals along the way who promised to look into one thing or another and call me back but never returned my call.

The house is too small to move the washer and dryer over so will have to by the end of the week move the washer out of house completely down small stairs to get dryer in correct spot. Will have to go buy a dolly for this to be done first so extra work and cost on self. Everything else was great.

American Van Lines responded to my negative review promptly and showed that they valued my opinion and my satisfaction. They addressed my concerns and reestablished my trust as a consumer.

Excellent service from the guys. Will highly recommend to anyone who asks me.

Really efficient and professional!! Our move went so smoothly! The minute our team arrived they went to work and put us at ease. We have had 4 corporate moves and this company proved they were exceptional. We had a timeline to meet and they made sure they finished and remained pros. Thankful for choosing this company!!

The gentlemen were very courteous and respectful of not damaging the properties while moving from one home to an apartment. It was an extremely hot day and they had to go up and down 2 flights of stairs to pick up and 3 flights of 40 steps to deliver to our apartment. They were quick, efficient and very knowledgeable of everything they were doing, including set up and paperwork. Will use your service again when we move back to Raleigh upon our retirement. We moved for a new job and paid our own expenses, so the cost was not as bad as I thought it would be. Great job - Great price!!

Good overall. Would have liked to have a more specific pickup date than a three-day window.

Our move from Florida to Washington State with American Van Lines was a pleasure!!! On the day of the move I was met with the nicest, friendliest, helpful and hard working movers. All of our furniture was carefully wrapped and packaged and all arrived in perfect condition, except for a nick on a table, of which they addressed. Upon delivery, which occurred in a very satisfactory time, the same great attention was given by a terrific crew. Thank you for making our move a most successful one!!

The move went well as I know it would with MBM.

Very happy with move.

Dennis and his helpers were very kind and explained everything that was happening and worked very hard to make us happy. GREAT JOB!

I had to call in to find out my scheduled pick up time instead of office contacting me as they said they would. My move did not occur during my allotted pick up time- movers were 1.5 hours late. And of course, no one is pleased when their property is damaged. I lost a stand up lamp and a piece off of my bed. I was charged for an extra half hour despite circumstances during the move resulting in at least 20-30 minutes of nonproductive time. However, the movers were friendly and good at their jobs. I hoped the move would go off without a hitch but I expected there would likely be a minor issue somewhere along the way. Overall the experience was fair 3/5. Also the automatically generated survey from the company was sent to me SIX times! 5 times too many.

American Van Lines reached out to me after seeing my review. They apologized and sent me a gift card.

If you need a moving company, this is the place! No move is too big nor too small! Excellent customer service, top rate prices, and the best part, no stress!! Make your first call to Atlas Van Lines, the only call you need to make!

The company notified me about my property and reassured me that my items would arrive by this weekend or as late as Monday. They are willing to compensate me for my inconvenience and I have agreed to the terms. I have also agreed to re-evaluate the last post I first put up. The manager was very helpful and very professional. I hope that this doesn't happen to anyone else.

Went out of the way to show up on the scheduled day, even when delayed with mechanical issues on their truck. Delivery was within a week of pickup.

The 2 men who packed up our place did a fantastic job. We live in a high rise in the heart of the city so this is no easy task for movers. They wrapped everything so well nothing was damaged. The two guys who delivers and set up everything in Indiana were so strong and efficient. They were almost magic because some of our furniture seemed impossible to get up two flights of twirling stairs. I would highly recommend!

Everything from the first call for an estimate, update conversation with my senior moving consultant to the packing and receiving was excellent! Everyone on the team works hard to make sure your are satisfied. Thank you!

This situation has been resolved by working with the company.

I have resolved this issue with American Van Lines. After being able to speak with the appropriate person, I was able to see the shared lack/miscommunication in this matter. American Van Lines addressed my concerns and resolved this matter to my satisfaction. The effectiveness of a good company is not only about the service it offers but how well they handle situations and problems that will arise in every company. Customer service with any company is paramount.

This was one of the best moves we've ever had, from planning to packing to delivering.

The moving crew were great. They were professional and moved all items in a safe and efficient manner.

No problem at all and very professional team. I will recommended this company.

I was a little frustrated, because I had 4 different people call me from American... John, Cedric, Victor and someone else. A week before my move, I asked to confirm what day the movers would be at my house. On Thursday, they confirmed the movers would be there Monday 5/2, but could not confirm a time. I bought my plane tickets to leave town for Tuesday. When I called Monday to find out where the movers were, I was told that the movers had me scheduled for Tuesday morning and that someone left me a voicemail about it. Tuesday, I received a phone call saying that the movers would not come until 8 pm. My flight was for 2:30 pm, so I had to get a co-worker to come over to let the movers in and could not supervise or do a walk through to make sure everything was packed up and moved. When I expressed my concern about this, I feel like my concern was blown off.

Overall, an excellent experience. Cost estimation for our move was done very professionally with simple explanations and very clear documentation and verbal communication. Our customer service representative (Benjamin **) was prompt in returning our call and keeping us posted on schedules through e-mails and phone contacts. There were others too and they all were equally respectful of us as their customers and did what needed to be done promptly.

Overall I am happy with my experience. Joseph set my move up and he was very thorough and nice. The price was pretty much spot on. The driver and movers did a fantastic job packing and unloading. QA was helpful setting up the third party crate company, but I would have liked it if they read Joseph's notes so it wasn't set up last minute. The only group I was disappointed with was dispatch. They never knew what was going on and I couldn't plan anything because they never knew anything. That is frustrating. Overall I was satisfied.

The three guys that came to do the move were very polite, nice, happy, and very helpful. They have a great working relationship.

American Van Lines contracted my move out to Traditional Express Van Lines. They proactively kept me up to date with all the details of the move prior to the move as well as updates on the arrival dates of my goods. On the day of delivery, my agent contacted me to make sure everything was going as planned.

I couldn't be more pleased with my move out, storage, and move in by American Van Lines. I would like to recognize Aldo the supervisor on both of my moves. He was so professional, helpful, and pleasant. He really takes pride in his work and his crew responds to him in a positive manner. It was the best move I have ever had, which says a lot since I have moved ten times! I also would like to mention that none of this would have been possible without the assistance of Matt **. He is a tremendous asset to your company and on top of everything at any time of the day. Thank you so much.

Move from Boynton Beach Fl. To Jacksonville Fl. - My husband and I were so very impressed with our moving men. Courteous, respectful, to both of us as well as each other. They were working under some extreme heat at both locations and yet never hesitated to help one of us. Dennis, Ali and one more gentleman whose name I can't remember were gift that we are very thankful for. I also would like to mention Ashley ** who was kind, accurate and very professional each time we dealt with her!

My move with American Van Lines went extremely easy and professional from pickup to delivery and would not hesitate to recommend this company to anyone needing to move. Very happy and pleased with movers provided. Thank you American for helping to make a difficult time lots easier.

We are moving mom from a private house to assisted living in another state. There was a truck leaving from Florida in a couple of days and they were able to add us at short notice. As emotional as this unexpected move has been, the help and caring we have received from all involved with your company has been incredible. Thank you so much for everything.

Everything went as planned. My driver Johnny, was knowledgeable, courteous and very professional. He did everything I needed and got my belongings here with no incident. I was extremely pleased with my move and would use MBM if I ever move again.

We used AVL to move from a one-bedroom apartment in MA to a house in NH. Overall it took about 3 hours to move out and 2 or 3 to move in. They were very quick and very careful with everything - no missing items, no broken furniture. Exactly what you'd expect from a company with this much reputation.

My initial impression of the professionalism of American Van Lines has been confirmed. After speaking with representatives about the difficulties I experienced with my recent move, the company quickly worked to resolve all issues to my satisfaction. When problems occur, how a company handles them is an essential element of restoring trust and credibility. I am happy to update my review to a positive one.

My antique dining room set arrived safe and sound. I was concerned about the glass that was irreplaceable; I was assured that it would arrive safely and it did. The furniture was picked up in Missouri on April 15th and was delivered on April 25th in Delaware. The guys were professional and friendly. What was really impressive was the level of customer service. I had three different contacts that kept in touch with me on the move. I would definitely use American Van Lines again.

Pleasurable experience with our move, the men were prompt and extremely courteous. Living on the mezzanine level of the building made the move more difficult because the furniture had to be carried down a long hallway without the use of an elevator. The men never complained and worked diligently from the minute they walked in. The estimate of 3 hours was accurate. The experience was the exact opposite from what I had anticipated after watching many TV shows depicting ruthless movers. I would use this company again any time I needed to move. I give them my highest recommendation.

The move went well as far as time it took to deliver everything and the cost was reasonable. Their guys were courteous and on point.

The men were very efficient and moved us quickly. We didn't run into problems and were very satisfied.

Johnny took my request to send some items from Dallas to Providence. Very courteous. We worked it out and he sent me to Marcus to schedule. Marcus kept me updated as to the move. When it was finally scheduled, he still kept me updated. Arrived on time, good condition. My son and his family were able to have dinner at the table that night. Thank you.

My move from South Carolina to Arizona went very well. The driver was very knowledgeable and respectful. Answered all of my questions. I would recommended this company highly to anyone that is planning a long or short distance move.

Our move - went very smooth. The guys were great!

Johnny led a great crew. They were at our house on time and when they were scheduled to be. They were careful with our belongings. Johnny can be a bit long winded but is always mindful that I know of everything going on. He walked me through their process and walked me through the paperwork. All in all they were a great team and a tremendous help!

The staff from American Van Lines were great. But the person throughout the whole ordeal who we dealt with after was really, really good. The moving crew was also excellent. They were a little older but they still managed to do stuff properly. They didn't speak any English, but they were extremely nice and they handled everything with care. The only issue is that I had a very big bedroom-sized mirror that was damaged, but everything else was fine. So, out of the whole move from Michigan to Dallas, that wasn't bad. I would recommend them to a friend and I've already used them a second time. It was a great experience.

I don't regret telling the truth about my experience, here's what happened within less than 24 hours: I got a call requesting to schedule a phone meeting with Anthony Disorbo, the owner. I scheduled that meeting for the afternoon of Thursday, April 20th. He did call and let me know that he hadn't seen my file previously, but was very apologetic to the way we had been handled in our moving experience. He also wanted to try to help make it right, but did need to review the file so asked if he could call the next day. I put trust in the fact that maybe he would return the call the next day as stated, and he did...even early at that.

The crew that assisted me in making this move possible was courteous, professional and delivered on all promises to make my move a success. Starting from the first conversation to meeting the moving crew. No hidden surprises from start to finish. Dennis and his crew were the very best in customer service and did earn my appreciation with their work ethic and commitment to handling all of my goods. All items were packed and arrived in perfect condition and on time. Thanks again.

Job well done.

I was ultimately very satisfied with the move and the rate given by American Van Lines. There was an issue initially with the coordinator and they ended up having to change the coordinator. Once that happened, everything came together as I had originally planned so it worked out fine. The move was from South Florida, Hollywood, FL. There were three different locations in South Florida they had to go to, and then transport everything to Western North Carolina. They ended up having to transfer things to a smaller vehicle because they couldn’t go up the mountain road that we had but they did an excellent job and everything went very smoothly. I found them to be reputable and professional.

The movers were very professional and extremely nice. They did everything in their might to make the move an easy transition.

Booked my move on 3-30-16 for a move to Texas from New Mexico. Signed a contract for a set timeline of 4-18 to 4-20 to move. They call me on the 19th to tell me the truck has broken down and it won't be fixed by tomorrow. Theresa says there is no other truck available. I said, "Of the 100's of trucks you have in your fleet, you can't redirect one to get here in time!!!" I'm sure mechanical issues come up and there has to be procedures in place to resolve these timeline issues. Theresa is going to continue to see what she can do. NOT A GOOD START to my move. Will post with updates.

Started off rocky. You called the day of move 3 times and we didn't get the message to change date to the next day. We gave our cell phone for contact and somehow that didn't get passed along so the left messages were left at the wrong number. The crew came the next day and did a great job! Efficient, quick, very careful. We could not have asked for a better job. Mike & crew get a two thumbs UP!

The men that came to move us did an excellent job of moving the furniture quickly and safely.

I went online and searched for long-distance travelers. I looked at the reviews and it was between American Van Lines and another company. The reviews for American Van Lines were excellent. I went with them and both the moving coordinator and the moving consultant were very good. The moving crew was excellent, too. The way American Van Lines put things together was very professional. It was an enjoyable experience and I'll absolutely recommend them.

I was moving from Greensboro to High Point and it was my second time using American Van Lines. The crew was very nice and positive. They were very helpful and were on time. They were also very cooperative and were very willing to do the things that I needed them to.

I was getting my daughter's belongings out of a storage unit. I emailed someone in town and they suggested using one of the larger van lines. I got three different bids but I ended up using American Van Lines. Their moving consultant was very good but there was such a large demand and it was quite a challenge to try and get her on the phone. It's good though because that means they're doing a lot of business. Additionally, the crew was hard to understand sometimes. We also did have an issue in regards to the payment. I was under the impression that once they dropped the load, they could rerun my credit card again. But anyhow, we got the issue straightened out.

Working with AVL's moving coordinator was very good. We coordinated the date of the move and the time that the movers would show up, the movers were great and on time. They moved the stuff up, wrapped everything carefully with blankets, taped everything up nicely and neatly, and loaded it into the truck. We had tons and tons of stuff to be moved and they got it really good in three hours.

I used American Van Lines to move from New Hampshire to Mississippi. They were supposed to pack me up in New Hampshire but it was my husband who packed up my kitchen and put it in boxes. The driver was good except when our stuff came to Mississippi, he didn't have anybody to help him unload. We had moved into a new house and there were two guys putting up the fence in our yard and my husband paid them $30 each to help unload our things.

I had a good experience with the planning consultant who helped plan the details of my move. I recommend American Van Lines.