PublicRecords.us Reviews

Charles was awesome to work with. He was quick, smart, and very helpful throughout the entire process. He understood what I needed, explained things clearly, and made sure everything was handled properly. I really appreciate his professionalism, responsiveness, and the way he helped me get things done efficiently. Overall, I had a great experience and would definitely recommend him.

The help agent did a good job 10/10 for him. As for the company as a whole I would go 6.5/10 The listing was misleading. I wanted one public record, and the listed price for that was 5$. I then got charged 20$ every 2 weeks. This wasn’t made very clear. However the process for a refund was quick and without argument. I appreciate that a lot. Thank you for that.

I am writing this as honest as I could. When I went to your website, the only information I needed was my property tax for 2025 to complete my income tax. I got the information and a lot more information that I didn.t need. I understood that the cost was $7.00 USD and that was fine. However, I started notice charges monthly on card. I did not know that I mistakenly signed up for on-going services. Anyway, when I tried to close the account, the instruction was to fill in my email address, and a link would be sent to the email with direction to close the account. I never received the email. BY luck I saw the live chat and was able to ask the agent to close the account which he/she did very efficiently. Overall, I am not very happy that I was charged for the services that I didn't need.

Robert was very helpful in assisting me today. He was able to help with my concern and very prompt. I would highly recommend him to help someone else with their concerns as well. The matter was taken care of in real time. I appreciate such great customer service from this company.

Service was helpful and easy to use. I neglected to cancel the service after the initial use. However, when I asked for help in clearing the charges, Ryan, the customer service rep, refunded the charges in 2-3 minutes with no hassle at all. I will definitely use this service again if needed.

Public Records has been extremely helpful to me. Once my subscription requirement was complete, they stopped my subscription with no questions asked. Amanda with customer support was extremely helpful. I will definitely use them again when necessary.

I was helped immediately and hassle free. I was very satisfied with the experience even though I only needed one to locate one item. Everything was handled with a speedy solution and very accurate in the findings.

I was unsure what I needed to do. I wanted to cancel the subscription because I was being charged monthly. And I do not need this service. But it was no problem. Quick and easy. I just ask and they knew what I needed to do too. Closed my account for me.

Very helpful. I believe his name is Jerry. He worked diligently to get my money returned to me. I made a one time purchase back in January. Ever since then had been charging my card 20 dollars a month.

I was able to perform the search I wanted to do. I started receiving a recurring charge - which was not what I signed up for. Contacted Customer Service by chat and they immediately took care of everything and refunded my money. I am writing this review before I get my money back - but I will assume they will follow through.

Received prompt response from Chat support on questions regarding my account. The Representative was quick to resolve the issue. The report I received was very detailed. Would definitely use these services again.

I appreciate the time of the service; however, I do not appreciate being charged more than once for a service. I only used one time; however, Pamela, a customer service was able to take care of me and help me out in a timely manner. I greatly appreciate the service.

This site refunded $200 after an initial $20 payment for a requested service. I don't know where they hid the subscription agreement but I get sick of having online companies pull this crap. At least they refunded what I was owed after I melted down on their LiveChat.

This is a complete scam site. You might see “Only $1 to look up a person!” but as soon as you do that, they’ll start charging you $20 a month. Even if you cancel immediately (as I did). How do I know it’s a scam? Because I started a live chat to complain about it. Within three seconds, they offered me a $20 refund and immediately closed my account. I pushed back and said I wanted the entire $60 that they sneakily charged me over the last three months and they refunded me within 5 seconds, no questions asked. They know what they’re doing is shady. They know they are falsely advertising. Don’t use this service.

David did great assisting me. He found my account and made the corrections I asked for in a prompt and timely manner. I did not consent to a subscription, so he was able to remedy my concern and refund my additional money charged to me, along with cancelling my subscription. I only paid for a one-time charge. David handled my concern professionally. Thank you.

Great customer service. Quick and efficient. Great customer service. Love the chat. Overall less than 10 minutes to fix my issue is outstanding. Would definitely recommend. A+++++.

Great customer service. Very fast and informative. I promise this is the fastest and smoothest online help services I’ve ever experienced. Multiple issues rectified in less than 2 minutes. I had Amanda!!! Tomorrow morning I have to call my cellular provider, I hope she works for them and answers.

Donna had been helping me closed the account very quickly and won’t have any further charges. I started using PublicRecords.us because I received hardly identified mail claimed to be the IRS, for I had been missing tax and will have to also pay your penalty. After using this website, I was able to relax and sleep like a baby. Thank you!

I needed to cancel my subscription and it took less then 2 minutes. The person (I believe Margaret) was very polite and helped me with my request without taking a long time. She did it no questions asked.

The customer service provided was exceptional, demonstrating a high level of professionalism and attentiveness. The staff was courteous and eager to assist, ensuring that all my needs were met promptly and efficiently. Additionally, the speed at which they completed the tasks I required was impressive, as they managed to handle everything quickly without any delays. Overall, the experience was seamless and satisfactory, with no issues or concerns that needed to be noted.

Anthony was very prompt and helpful when I noticed I had been unexpectedly charged. He answered immediately and was able to reverse the charge and help me close my account. Excellent customer service and much appreciated. Thank you!

You're running a scam. I never agreed to signing up for a monthly fee of $20 to access my records. I never received any receipts. This is totally unacceptable business practice. Luckily your associate was able to refund me the money but I can't believe you did this without my permission.

This person did a great job when I logged on to my account and helped me out through the virtual chat application in order to ask questions and cancel my account. I would highly recommend them in the future.

I enjoyed getting the reports and did not mind paying for them, but I was unpleasantly surprised to see I was charged $31 for having the membership. I was very happy with the service I received in getting my account closed and receiving my $31 back.

Nancy helped me out today with closing my account from further charges and made everything super smooth!!! I had to close out my account because I had only used it for searching up a defendant for a litigation case I was working on and I would honestly suggest this website to anyone who may work in legal or does any kind of P.I. work as well!! Very useful and helpful!!

I wanted to cancel my membership at Publicrecords.us. I got on the website and initiated a chat with a representative. She worked with me to cancel my subscription. It was quick and easy. I appreciate the help from the representative who made it very simple.

Very helpful. Able to take care of me right away. Thank you for taking care of my refund and helping me through all of this. I want to thank you for having a chat as well. It is so much easier.

Getting the records was straightforward and the site was relatively user friendly, but it was initially more confusing to cancel then I thought. I wound up getting charged when I wasn't expecting to. However, their customer service was extremely helpful and convenient in fixing the problem.

I was helped very fast and very efficiently. I told them exactly what was needed and got exactly that. Would recommend to others. Although they do make it extremely difficult to leave a review. I nearly wanted to just say forget the review.

Disappointed at first that the information I was seeking was not available.....and didn't realize I would be put on a recurring charge.....but Ruth was great and cancelled my account. Gave me a refund of the latest charge and hopefully all is resolved.

I needed help with canceling my account and with some unexpected charges made on my account. When I reached out for support I was just helped by Mary and she went above and beyond to help me. Thanks Mary for your quick support and professionalism. I appreciate you!

Well, I didn't need to use the service. I forgot to cancel the membership right away and yeah, so I didn't use it. And I kept charging me, but when I went to go cancel it, it was done in a snap hassle free. No problems.

Paul was efficient and helped me with my complaint. I am satisfied with the results and appreciate his attentiveness. He responded immediately and seemed knowledgeable and respectful. He answered all my questions.

When I needed an assist with my problems, Paul was able to help me. I was charge 20 without me knowing I still had the account and I was able to get it canceled and refunded. Paul was professional with his customer service and did everything I’ve asked correctly.

Peter was a great help with assisting me with a refund, He helped me with previous transactions and was very fast and effective! I would definitely recommend Peter for anyone who needs help/Assistance.

As I contacted the life chat, I was helped right away without a long waiting time and the person helping me was VERY courteous. It was a pleasure to receive good and immediate good and accurate help. I do appreciate that! Thanks! b k

Amazing customer service. Quick to respond and address my issue. Greatly appreciate it. Needed to find information about a ticket, sadly they couldn’t give me the info I needed but did refer me to the official website where I could find it and refunded me for my issue. Thank you so much.

Honestly, I’m completely unaware if I was dealing with real life or technology. Regardless, the whole ordeal was fast, easy, and successful.

Very helpful and fast customer service! Thank you for everything. The person who helped me was super helpful! I don't have anything else to say.

Easy to use, easy to navigate, and fast customer service. I was able to obtain the information needed, and information was accurate and precise. When it was time to cancel, the process was easy and there was no hassle.

I had to double-check my account being closed and live chatted with Stephanie. They helped me get the answer I needed very quickly and painlessly. Would definitely recommend using the live chat feature if you need any help.

The report request was run quickly. The only reason I am giving it 4 Stars is because I Googled the information I was trying to obtain, and this business came up as being able to provide that information, but when I downloaded the report, the information I needed was not there. Additionally, I was automatically enrolled in the subscription for additional reports, although I had no further need for this service on a continued basis. I contacted customer service, though and they refunded the amount of the subscription for me. Customer service is definitely 5 stars. Thank you!

Did exactly what I wanted, no bs or time taken, it was done quickly. Thank you.

I did a search months ago and did not realize that a reoccurring charge was being debited for months. Upon discovery I chatted at 4 am and the agent was very helpful refunding me and closing account. Thank you.

Customer service was great. 😊 Got charged extra. Was quickly refunded. 🥰 Didn’t find the divorce date I was looking for but found other interesting info. Maybe if I had a better understanding of how it worked it would’ve been a better service for me.

I’m Incredible helpful, faster, empathy, understanding. Helped me out when I needed to find a specific information. I love it. I’ll back anytime soon if I needed. I’ll recommend it to anyone. Thanks.

Property evaluation was more than I expected. I contacted Property.com with a billing issue and was given information that the bill was for the services and my account was closed. No more billing or cost in the future. Thomas the representative was more than helpful and professional.

Timothy assisted in my inquiry within a short time frame and simple solution. I had a small issue with a recurring payment, which I was unaware of, Timothy addressed the scenario and helped resolve my issue. I appreciate the help and would say I am satisfied.

I requested information on a property and agreed to pay a $7 fee for that information. I then found another $31 fee had been charged to my account. I went back to your website and was assisted with a prompt refund of the $31 charge by Sarah, who acted quickly and without argument. However, as I mentioned to Sarah during that interaction, the $31 fee charge was NOT transparent and I would strongly suggest that you make that option much clearer to prospective customers. The fee will be refunded, so there is no further issue here, once the refund is processed. Because of that lack of transparency, I will likely look for other sources in the rare event I need to search for any other property records, unless I hear back that you have changed your policies.

I talked to Scott through customer service and got my issue resolved in less than 3 minutes. He was very quick and efficient to help cater to my needs. He helped solved my problem and made sure I did not need anything else. I appreciate Scott for how seamless the interaction went.

I discovered $$ were being continually removed from my bank account. I went to the live chat and Scott closed my account for me and refunded $20. It was very efficient and expeditious. Scott was great in taking care of me.

Great. Efficient customer service.. Easy to use software. Was granted my request immediately. I would recommend this service. It’s worth the subscription and detailed information……

Today, with Margaret's help, I was able to address my concerns about my account and the charges I had received. She quickly helped me out and closed my account plus I received a full refund. Thank you, Margaret!!!!

Thomas provided excellent support in resolving my questions on my account. Very effective/efficient. Public Records was great at getting me my one-time request in a very timely manner. Great service!!

Customer service was responsive. When I decided I didn’t need the package, they refunded me with no pushback. Very smooth service and easy to find a rep. Although I didn’t need their service, I would consider them again given how quick they are to issue documentation and adapt to needs.

I needed to close out my account and Debra was able to get it done it a matter of seconds. Very helpful and made it super stress free. I got the info I was looking for from a search and didn't require the service anymore which is why I needed to close the account. Email link for sign in wasn't working, but Debra was able to get it done via the chat now option with no issues.

I had a very positive experience with the support agent. They were professional, patient, and took the time to clearly explain the reason behind the monthly charges on my account. Once I understood the situation, the agent efficiently assisted me with the account closure process and ensured that all my questions were answered. The entire interaction was smooth, transparent, and handled in a courteous manner. I appreciate the agent's knowledge, responsiveness, and willingness to help resolve my request quickly. Thank you for the excellent customer service.

Great customer service. Quick response time. I would recommend PublicRecords to anyone. Thank you. My interaction with your customer service team was very brief. They solved my issues immediately.

The company gave me exactly what I needed. When I used the customer support chat, the representative was very professional, helped me extremely quickly, and resolved my questions efficiently and effectively. I definitely recommend!

I only wanted one record that I paid for and didn't realize I was signing up for additional services. I noticed I had additional charges on my account. I reached out and they issued me a refund very quickly without issues. I appreciate that this was my error and they issued me a refund ASAP. I did get what I needed with both interactions. Thankful.

I highly recommend this business. Exceeded my expectations. I was completely impressed with their professionalism and customer service; however, it wasn’t clear that opening up an account with them would incur a monthly service fee. I thought it was a one-time fee for the report I requested. It wasn’t until I checked my bank statement a few months after signing up that I saw I was being billed monthly. I had to close my account with them to stop the recurring charges.

Kimberly was very helpful and got me a refund right away. Very good service and very direct. Clear communication, and got me the details I needed right away.

I was charged on a recurring basis that I never intended on, so I reached out to their customer service, and they helped me cancel the account immediately. Now I will assess in near future that I should not be charged here on. Thank you.

They tell you the information you need is $1.00 only to find out that they charged me $7.00 and on top of that another $30. I never received an invoice for the $30. AND you will automatically be charged $30 every month after it until you cancel. This company needs to be more up front on their charges. Buyer beware

Very quick responses, extremely helpful and straight to the point. I needed help with an account and charge issue and Amy assisted me swiftly and professionally. I got the help that I needed and was about to get the problem off of my shoulders with Amy’s help. Amy was who assisted me.

Scott was super quick and understanding and got me a refund within 5 minutes of being in the chat. Probably one of the best and fastest customer support experiences I've ever had. 10/10 experience.

The site provided excellent customer service and accomplished everything I needed help with in a timely manner. Their services was very useful when I had to do my taxes for my property. It was not very expensive, but keep an eye on your account as the service will charge you monthly to maintain.

Great service, very responsive help. Super nice, quick and convenient. Online support is quick and efficient. You get the help and information that you need very quickly. I got exactly what I was looking for and needed today.

Quick, easy, friendly and efficient. Nothing else is needed to be said. I asked to close my account because I no longer needed the service and the account was closed within seconds.

Sarah was Quick, efficient and the chat was convenient! She answered my questions and requests in a timely manner and was very kind.

I was gratefully helped by the chat help concerning an overcharged on my account. I was helped with a prompt response and my concerns were met with a professional response and understanding. Thank you so much.

Great way to get some history on relatives and places they've lived for family tree information. I was able to find out about a mystery second marriage of a relative with Public Records US. Also, the customer service was GREAT!

Pamela, assisted me this morning. She was fabulous! She took care of me quickly. She was knowledgeable and professional! Thank you Pamela! I was charged for a package. I did not realize I had made this transaction. Pamela canceled my account and refunded the charge.

Using the live chat I was able to quickly close my account and get reimbursed for unnecessary charges. I appreciate the quick response time in this matter! To avoid all of this don't use this website. This is not an official government website to receive official government documents.

Nancy was so quick to help me in what I needed! I appreciate that she didn’t take long and she worked quickly and nicely! Nancy was respectful and spoke with well manners! If I have another issue I would choose Nancy to go to, she knew exactly what I needed and didn’t question me to see if I should go another route!

Mary via live chat was very helpful in resolving my issues. She determined my problem and took action to correct. She asked the right questions and evaluated the issue.

Quick and responsive. Took care of my issue immediately. I needed to cancel my account and needed and refund and it was quick and easy thanks. Will use this service again. Thanks for all the help today.

Fast, efficient, quick response and great service overall. My problem was solved immediately.

The chat representative was very helpful and professional. They assisted me in resolving unauthorized charges on my account and helped me get my money refunded. Thank you for the excellent customer service.

Richard did a great job at addressing my concern and fixing my issues quickly and effectively. He was very understanding and great at his job. Also the report that was generated was very detailed and up to my standards.

I was easily able to find the information I needed on this site. Unfortunately, I did not realize I was signing up for a subscription and only needed it for one search. It is a very informative site and has information that I needed. Once I needed to cancel, they helped me out very quickly and even issued me a refund for the second month that I was not going to use.

The chat feature is extremely helpful. It's quick, easy and accurate. I also needed more detailed help. I received an email within 24 hours with the answer. It was a very easy process.....

Ryan, from the support team, was extremely helpful in locating my account and assisting with my requests. A pleasure to work with. The reports I accessed were extremely helpful in a recent purchase of a vehicle.

Customer service was very fast and happy with it. Thanks.

Fast response and to the point actions, resolved my issues, always recommended Raymond. Great service. Other than that I don’t have anything else to say hope this helps and maybe some other time when I need help I can contact you with chat and hopefully I will receive the same fast response as Raymond provided,

Quick, easy, and responsive. Didn't have to think much. Agent was helpful and did exactly as requested. I would wish that all customer service was as good, and I should know because I work in it myself.

I had a great experience with this service. It was affordable and only used it for as long as I needed. When it was no longer needed that chat customer service rep made it easy to cancel. It provided the information I needed and if I need this service in the future I'll sign back up.

Prompt and friendly service when not finding the info I was looking for.

Ashley was quick in helping me with the question I had. She provided solution in an instant. My credit card was being charged monthly even without signing up for monthly subscription. It's frustrating. Ashley provided instant solution. Ty.

The agent was quick to respond to chat and not only was able to address my issue they were kind enough to issue the refund I requested as well. Leaves me with a sense of confidence that other agents will just as friendly and quick when I recommend this to my friends and family

Everything went fine, although you could make it easier to do an account cancellation, or not automatically subscribe me to the service when I’m just using it once. Also, you shouldn’t return an error message that you expected a longer review - doesn’t make sense

Reached out to the chat about canceling my services. Process took less than 3 minutes, everyone was very professional and kind. Overall services provided were what I expected and didn't have any issues receiving information

James, the LiveChat rep who helped me, was awesome! He was quick and did exactly what I needed him to. I needed to cancel since I thought it was a one time thing and he did it and was done, and no back and forth.

Don't like the way this service tricks you into a subscription, but canceling was quite easy. Not sure if I chatted with a bot or a real person. Information provided in the record contained a lot of incorrect info so not very helpful.

I used Public Records and when I was done, their customer service was efficient and prompt in cancelling my subscription (I wish every subscription was this easy). The website itself it easy to navigate and the Live Chat feature is helpful as well - easy to navigate.

I am incredibly impressed with the efficiency of the account management process. After accidentally subscribing through the mobile application, I reached out to request that my account be closed. To my surprise, the support team processed my request immediately. I truly wish other platforms offered this level of seamless and prompt service when it comes to closing an account.

I was charged a $20 fee for a reason that wasn’t totally clear. My issue was resolved very quickly. I appreciated how helpful the agent was. This is the only time I’ve used this service and it was for a very specific reason so I cannot speak much to the results.

Very helpful and knowledgeable. Got what I needed done in less than a minute. The staff were super friendly as well helping me through the process and getting my account to close. I would like to thank everyone a part of the team in making this happen and helping me get what I needed to get done.

I was assisted very nicely and resolved my issue quickly and efficiently. Thank you for this. My issue was addressed and resolved quickly and easily which made this experience efficient. The experience was great until this review is being difficult to process. A good experience already there is nothing more to add. Thank you.

Although the site is a bit unclear. Ashley was amazing, she’s going places much bigger than this place. Please fix your wording on the site so it is more clear for customers. Thank you again Ashley! You rock!

Anthony helped me resolve the issue immediately. I would however suggest more transparency when you charge. I don't think it was very clear to me that the 1 time charge changed into a re-occurring charge. But like I said, Anthony was very helpful and solved the issue I had.

Anthony fixed the problem I had. I can't believe that I was being charged $30 to view PUBLIC Information. I only authorize $1 to view and then saw an unauthorized charged for $30. What a fraud. Connected with a live person via chat, which was very quick and without questions asked anthony fixed the problem.

They told me the cost would be $7.00 for my report. Instead my credit card indicates they billed me $38.00. My email statement receipt says $7.00 too.

The support team was very useful in helping me resolve mischarges and an inability to access the website due to a faulty log in portal. They were professional, effective, and timely. I recommend the rest of the company follow the support team's commitment to customer experience. I wanted a one time report on someone and ended up getting signed up for a monthly subscription. Luckily I caught it after 4 months. Consider making your user interface more user friendly and not as deceptive.

Service was good; I used for real estate lookup. I didn't realize it was subscription and had to use chat for cancellation. Satisfied overall

I needed assistance and I got the best customer service! I was stressed out due to a situation and the customer service representative put me at ease and took care of my issue quickly. I was mistaken on what I purchased and the customer service representative straightened out the problem

Helpful and knowledgable. Love access to the live texting. Easy to use site with tons of info. Love the option to download a pdf with all of the necessary information and ability to access it as needed.

Used this service for screening renters in my rentals. Simple and easy to cancel when I no longer needed the service. Rep was polite and fast to fill my request, not like other companies that make you chat forever and explain why you need to cancel

It was very easy to receive information and then to cancel my account when it wasn’t needed anymore. I appreciate that since I am not text savvy. I need information on one person and I didn’t know as I had signed up an account. It was very easy with the chat.

Excellent customer service. Took care of my issue in a timely manner. Agent cancelled my subscription and refunded me $30 because I did not know I was going to be charted. Agent was quick and took care of all of my issues

Couldn't locate where to end subscription. No problem at all. In just a few moments I received emails stating my account is closed. I'm not exactly done researching everything I attended from start, but the nonchalant ease that it's not for everyone all the time, this helps bring me back when I'm ready to pick up the pace again!

I was helped by Pam and she was extremely helpful and quick with her response. I didn’t have to repeat myself and I didn’t have to wait long to get help. I was a little nervous to use the live chat because sometimes it can be a little difficult navigating the live chat but the service was amazing and I would recommend friends and family to use this website for their public record needs.

Sharon helped me quickly and without a hassle. It was very easy and quick to communicate with her through texting. I contacted looking for more information and she was very helpful. When I was done with the interaction I was very happy and satisfied with the outcome.

I'm really not sure what "PublicRecords.us" really is. All I remember doing is researching the sales history of a house I was interested in purchasing. I initially searched for my local tax records; however, I was diverted to "PublicRecords.us". The charges that they want are confusing. I thought I was paying $8 dollars for the sales history. But, instead, I was charged $28 - $8 for the sales history and $20 for a monthly prescription. I didn't know that I had entered into a monthly prescription until I got another charge for $20 the next month. All I wanted was the sales history on one property. It should be free, if I was researching the local County's website, which I thought I was doing.

There were no options on the website to prevent continued charges for information I paid for and needed one time, but via the chat feature it was quickly taken care of by George on the customer support team. 0/5 stars for the website, and for automatic billing without any way to cancel easily. 5/5 stars for George.

I am happy with the service Sharon provided me with today. She was very knowledgeable of her line of work. She responded to my questions and concerns in a professional manner. Thank you again for your service. God bless you, Sharon. Best, Jonathan **.

Not clear notice of monthly subscription activation, and no invoice emailed. I also wasn't able to sign in, no email sent to inbox or spam and not unsubscribed to emails. Only positive was canceling through the chat was easy.

Signed on to the online chat. I was connected to Peter in customer service. Peter was very efficient and helpful and resolved the issue immediately. Appreciate the focused service and prompt attention to the matter.

Ruth did a wonderful job addressing my needs and was efficient in ensuring there was a proper resolution to my problem. I wish all customer service professionals were like her, a 1-million-star rating for sure.

Stephanie is an angel, she worked diligently and caringly to look into my issue and resolve the problem. She was very kind and gracious, intelligent; she knew what she was doing. I wish my communication with other customer service reps in various industries were half as pleasant as my experience talking with Stephanie. Thank you so much. She should get a raise.

I was being charged biweekly unknowingly for a report package, and live chat customer support was very helpful and initiated a refund for the extra unknown payments. Thank you, David, from customer support.

They helped me cancel my subscription literally in less than a minute. Great people, cheers, I had messaged and got a response quickly after. Then I got a message saying my subscription was closed. Super easy and intuitive.

Richard did an amazing job, thank you so much for the quick assistance!! He completed the task with a quickness!! Thank you, Richard! I had no idea that this was a subscription; I only wanted to look up my property, and then realized all the charges I was paying.

I did not find what I was looking for but good support and friendly service. This search helped me find that others have my same name. Thank you for the search and results. Hope this helps others as well.

Thanks for the quick help. The associate was very timely and helpful. I do not like that this box is telling me my message is too short so I am adding this extra sentence :( Associate good system and account fraudulent.

I had a simple issue regarding a refund and account management. The customer service agent was able to resolve it in a quick and professional manner. Customer service agent was Very knowledgeable and quick response and resolution. I may use the service again in the future.

They helped me very very quickly. I think I was only chatting with them for maybe a minute before everything was resolved. I accidentally signed up for an account you pay a monthly fee for and they closed my account and refunded me the money within a minute of talking with them.

They helped me very easily. I asked for a request of a couple month's refund as I didn't know I was being charged and they sent me the refund basically immediately and were very helpful and made it very easy. Thank you!

Paid a lot for PublicRecords report on my own property and then billed monthly. However, customer service via chat was very quick to respond. Closing my account was very easy. It only took a few seconds.

My experience with Public Records has been both professional and expedient. I would highly recommend them. My only hesitation for anyone looking to use the service is to know that it is a recurring/continuous account that will continue to charge your account even when not being used for additional searches. Other than that, I was completely satisfied with the support I received all around.

Jerry helped me cancel my account quickly and efficiently. He answered all of my questions and did what I requested without putting me through a whole rigmarole. Thank you, Jerry!

When asking for help to cancel my subscription, Katherine was great. She was able to cancel it without no issues and in a fast paced manner. She asked me if there was anything else she can do, I stated no as she did what I needed.

James was beyond amazing in helping me figure why I was getting charged and issuing my refund. Clearly communicated and got things done efficiently!! If I ever have any other problems I’d definitely like him to help me. He definitely seems extremely knowledgeable and helpful.

Samantha-Customer Support worked with me today and was quick and helpful getting my account canceled.

I had an issue with unknown chargers. However, James from customer service did an outstanding job to help me resolved my issue. This website is legit and authentic. If you need records or information, then this website is perfect.

I saw where there was a charge on my account from where I used this service. I contacted Publicerecords.us and used the chat feature. It took 3 mins to review acct, refund amount and cancel subscription.

The support team handled my issue with remarkable speed and professionalism, leaving me thoroughly impressed from start to finish. From the moment I reached out, they responded promptly and wasted no time getting to the heart of the problem. Their expertise was evident, they communicated clearly, kept me informed every step of the way, and resolved the issue without any unnecessary back-and-forth. Given the level of service I received, continuing to rely on them was simply a no-brainer. When a team consistently delivers that kind of experience, there's really no reason to look anywhere else.

I was trying to get a copy of my driver's record. All 3 customer service reps I chatted with were very helpful. Though I was in the wrong place to get my copy and needed to close my account, Kevin solved my problem quickly. I appreciate your help!

There were no hassles with the live chat on any monthly reoccurring charges. Reports were easy, fast, and informational. Confirmations were instant and sent by text. I'd like to keep it simple and does PublicRecords.us.

I did know I had a subscription to this service. Thank god for looking at my bank account and caught it before they took more money from me. The customer service was nice but I shouldn’t have had to contact them. Thanks but no thanks!

Thank you for being so quick to provide the refund! Making it easy and stress free. I also appreciate that you did not ask me a lot of questions (other than the basic identifiers). I recieved 5 payments back that I was not aware of- right after I asked for this! Thank you whoever you are.

I was able to find the information I needed elsewhere so wanted to cancel my account...very easy to do so! I contacted the live agent and was able to close my account within minutes, unlike other website that take forever to get an agent, my situation was resolved within minutes!

Jerry was fantastic and speedy. He helped me understand my charges and helped close my account in less than a minute. Appreciate his assistance. 5 stars.....

Great resource for researching neighborhood and property-related data. The information was easy to access and helpful when gathering details during the home refinancing process. I was especially impressed with the chat support team—they were responsive, knowledgeable, and quick to answer my questions. The website made it much easier to find the information I needed without spending hours searching through multiple sources. Highly recommend this service for anyone refinancing a home or looking into public records and property information.

I used your service to research a property. Thank you for the information. Gave me everything I needed to make an informed decision. It gave me the necessary information with the listing to be able to make a purchase.

Rachel was extremely helpful and very courteous. Got my information pulled up fast and quickly assisted me with my issue. Responded to my request with no hassle. Very professional. Great Job!

Public Records is easy to use and provided all of the information I needed. I no longer needed my account, so I chatted with an agent and my account was cancelled in 5 min. Quick and efficient. I highly recommend Public Records over any of the other websites that you can use to locate people and their information and background checks!!!

Fast and efficient! Mary helped me right away. Easy experience! I needed to cancel and couldn’t log in to my account. Mary helped me in just a couple of sentences. This review is more difficult than getting the assistance I needed. I never received an email to get into my account and Mary just asked my info and canceled it for me.

I had an issue with an overcharge that was not initially made apparent but they got it corrected right away with no issues. They were easy to speak with about this and clear on the details. They fixed this very quickly for me.

I was not aware that I was signing up for a subscription. When I paid one dollar to get a report. When I went on to the chat feature, Amy helped me. She was extremely helpful and very polite. I was very grateful to not be given the run around or be given crap. She was awesome and I'm very happy with the customer service I received from her.