PublicRecords.us Reviews

Watch out, they say it’s a five-dollar initial charge for the review, I wasn’t even able to pull my records, and still been getting charged 20 a month for the last 5 months, 100 dollars down the drain. Deceptive at best.

I needed help and got a prompt response and an efficient solution to my problem! It took only a few minutes to get everything fixed and situation from when I first made contact. Awesome customer service.

Thank you to Donna (via CHAT) and Andy ** (customer service) for their prompt attention to assist me in completing my request to close my account. I was surprised to have received a response to my inquiry so soon. I am happy to hear I will be refunded the $20 for the package which I don't need.

Good service, detailed, but you need to contact their support to close your account or they will keep charging you. There is no direct or easy way to close your account or see that you are being continually charged.

I wanted to cancel because I was able to get the information needed and Charles was fast, polite and so helpful. I didn't even give him my information to look up. Thank you Charles.

I was able to access my public information super fast, however, I didn’t realize it would charge you separately for the reports and PDF files. (This could be an oversight on my part as I was in a hurry to access my records.) I used the live chat on their site (at 9pm) and had my account closed and an explanation of charges in less than a minute. I’ll definitely use this service if needed in the future. Thank you!

Be careful when purchasing a report. They end up selling you a package but it doesn't look like that when you're first purchasing. Then they start charging you monthly. Other than that everything was ok.

I was looking for a property record and happy to pay just for that, but this turned out to be a subscription and I was charged several times. Customer service was helpful, however, and reimbursed my last payment and canceled the subscription immediately. I do think the site is misleading and should be more clear about what is being purchased and how often.

Timothy was able to help me with the situation of my account. I am very pleased of the outcomes. I was having issues with another representative. But now that the situation is rectified, I feel a lot better.

I had canceled my membership but it didn't go through. Customer service refunded the amount just charged on my account. It was done quickly and efficiently. He always ask if I had additional questions!

I was unaware that I would be charged twice on the report package I needed. When I saw the second charge, I was very upset. I contacted customer service, and they helped me right away!!! They made it easy and issued a refund of one of the charges. Great customer service.

I experienced excellent timely assistance from Ryan on the customer chat today. I needed to close my account and remove all payment methods from the site. Ryan was extremely helpful and kind. Thank you.

I hesitated to select the star rating. I feel like I was ripped off, but they refunded me without any struggle. I chatted with a rep (Russell) and expressed my frustration at having receiving multiple charges that I did not expect nor approve. He explained why I received the charges and immediately refunded my credit card. He was professional and forthcoming, though the expediency tells me this is a common complaint and fix. Watch your statements, buyers!

I reached out in the chat and had some questions about my account. I was helped immediately and the issues were resolved quickly. I was able to find out the information that I needed. I would recommend PublicRecords to anyone looking for information on individuals.

I had a problem, they gave me an immediate solution, shout out Ryan ** for the help, he fixed it real speedy and was kind and able the whole time. I appreciated the swiftness. If there’s some type of raise or positional change that you’re thinking about giving out, hook up Ryan with that shit. 🙏

I was originally trying to just check if I had any public documents out there and was accidentally signed up for monthly subscription. I got on the chat and asked, how can I cancel? And possibly be refunded for this month's fee, and was able to get my subscription canceled and was refunded the monthly fee for this month. It was very easy.

Jerry quickly solved my problem; he is very efficient. The communication was smooth. He is super responsive and patient, and he explained the whole thing and acted very fast. The solution is also very satisfying.

George in Customer Service was extremely helpful when I reached out via live chat regarding an unexpected recurring fee from a records search I used while researching a property purchase. He quickly clarified the situation and guided me through the process of closing my account. The entire experience was seamless, efficient, and handled with professionalism. I really appreciated how easy he made it to resolve the issue.

This website is nothing but a recurring scam. Be sure after you have been taken advantage of that you report the to the BBB and your local authorities as well.

I requested immediate action on my account, and Timothy acted quickly. I misunderstood the charges and explained to the online representative. He reviewed my account, understood my concern, and took immediate action to resolve. I appreciated the concern and immediate action. Further clarification in the future would be helpful.

The CSR was very helpful with my account. I found the site to be useful and got what I needed from it. If I ever need to use this service again, I absolutely will.

The assistant was very helpful to me in refunding some charges. However, as I went through the process of receiving public records for my home, It was not clear to me that I was being upcharged all along the way. It would be helpful if that were more clear. Thanks.

Peter was very helpful. He's a keeper. Was very knowledgeable and respectful. Definitely needs a raise for his amazing help. Please make sure he sees this. Everyone deserves praise for doing a job well done.

Wonderful experience, great customer service, found everything I was looking for in no time, would recommend it to anyone looking for personal information on yourself, was able to find my arrest record with no problem.

I had a great experience with Carol from customer support. She was incredibly helpful and attentive throughout the entire process. She responded quickly to all of my questions and made sure everything was handled smoothly. It’s clear she genuinely cares about providing excellent service. Thanks to her efficiency and professionalism, my issue was resolved much faster than I expected. I really appreciate her support!

I submitted a public record request for $1, which I received via email. Not only was I charged the $1, but I received a second charge for $20. I contacted support via the link provided in the email and communicated with Gary via chat. He said the $20 charge was for the report package and asked if he should close my account so no further charges would ensue. I told him I was unaware of the $20 report charge and asked for a refund. Within seconds, I received a confirmation email of my refund being processed, and he immediately closed my account. Many thanks! Five stars to Gary!

I appreciate George in Customer Support Department for assisting me closing my account, in an expedited time. The online chat was helpful and user friendly. Thank you.

Outstanding customer service, they were able to solve my problem in a timely manner and was good to me over the live chat. I will also recommend this service to people that are looking to get records for all their daily uses

Great service with prompt and attentive care. They were very quick to respond to any questions I had and made sure I fully understood everything regarding my account. I really appreciated how they took the time to reassure me and address all of my concerns clearly and professionally. The entire experience felt smooth, reliable, and customer-focused. I would definitely recommend their services to anyone looking for dependable and efficient support.

I asked for a refund and was given it promptly in a professional way. I don't like that PublicRecords.us did not send me an email receipt of my transactions. Had it been, I would have stopped the original payments. It comes across as "sneaky" and that is not good business. I'd ask that this be a process improvement please.

Easiest customer service EVER! Very pleased! The rep fixed my issue immediately. I will definitely use this service in the future. Highly recommend them. I accidentally signed up for more than I expected, and was refunded.

Cancelation of subscription was seamless and quick. What is disappointing is I was not aware that I had signed up for monthly charges.

Your representative was very helpful in issuing a refund to my acct. I appreciated the quick response and resolution. I am grateful that my account has been refunded. I'm not sure what more I can add. I appreciate the rep that assisted me today.

Some information was not obtainable on other research sites. All of the research questions I had pertaining to family genealogy were accurately answered by PublicRecords.US. I appreciate the quick and thorough response.

I noticed my account was being charged what seemed like every month and I addressed it with the live chat option. Mary was my team member. I was very quick to the point and she very quickly resolved it without any hesitation. She was very friendly and helpful! I wish all customer service was this good!!

I accidentally signed up for a monthly plan. I was able to cancel the plan and get refunds requested using the chat option which was fast and efficient. They were able to help me in about 15 minutes. Now I just have to wait for the refund which is supposed to come in 3-5 days.

Great customer support. Very fast understanding of the issue and fast resolving of the problem. I do recommend using this service.

I purchased a PDF vehicle report by VIN. It was all the information I needed and more. Very helpful. However, I authorized an $8 payment. The website confirmed I would be charged $8. I authorized the payment for $8. I was later charged an additional $20 for some package I purchased. No confirmation about that charge. Must have been hidden in the small print somewhere. Customer service was quick to close my account to stop any future payments, no refund was offered or issued.

Very helpful, quick, easy, very polite and professional! I had created an account to access a fire report needed for insurance purposes. Y'all were very helpful then. And when I needed to close the account, your online chat personnel were just as awesome. Thank you for making this a painless experience.

​Incredible support! Despite reaching out at 3:00 AM, I was connected with a representative instantly. The service was top-notch—helpful, articulate, and extremely efficient. The entire process took less than six minutes, but the quality of care made it feel like I was speaking to someone face-to-face. Highly recommended.

The help chat was efficient and fast. The problem was addressed and corrected within less than 3 mins. I wish the services provided more details in regards to public records. There are more people related to subject to what actually noted in the report.

It is a SCAM, they charge you more money without notice. I had to replace my credit card and call FTC.

I paid to get a copy of a marriage certificate date. But then charges kept getting billed to my card! Not only I was charged double the rate, I kept getting charged every month again and again. I believe that is they make money by hoping you don't check your credit card statements. Stay away!

Richard helped me through the online chat. I appreciate how fast I was able to connect to someone online rather than having to call and wait on hold or call the next day. I did not have to wait at all and he was able to help me immediately and only took less than 5 minutes.

Nice website, very interesting, wish the information was more reliable. Also I was trying access marriage records but couldn’t seem to locate that. Also there was a $20.00 charge for a package that I was unaware that I bought. But I contacted customer service and they were excellent and knowledgeable about my situation. Nice site.

They were super helpful and solved my problems. I took a little bit to find my account but as soon as he/she found the account was able to help me resolve my problem and process my refund that I requested immediately.

Representative was greatly helpful and expedite. I thought the chat would be an unhelpful AI system but was not. I great hope all chat services like these are not eliminated as humans are more patient and empathetic which AI could never. Please keep the helpful chat representatives available. Thank you as all concerns I had were addressed. Thanks Timothy ☺️.

Received help from representative. Great customer service and response time. He was very knowledgeable and helpful with the issues and questions I had. Service was easy to use. They did not have my driving record on file but I could see my cars history.

Ryan was excellent at helping me get what I needed for payment issues I had with the site. The website was also very helpful in getting records I needed to see what might be pending on my record. I would recommend using this to anyone.

I was trying to determine my property line. This was not resolved by this service. But it did provide some interesting history about my home. I don't know why or how, but I later discovered I was getting charged $40 a month in two separate payments, which I only discovered by looking at my credit card statements. However: the online chat service was terrific! It made it VERY easy to show my statements and get refunded very simply with no fuss. So support service is excellent.

Helped me with my issue quickly and efficiently. 💯 Gave me great instructions. Perfect for my issue! I'm trying to make it as long as I can. Thank you again. ⭐️⭐️⭐️⭐️⭐️ I got no more to say. I'm old lost for words....

Extremely helpful and quick. They answered two questions and did their own research over a span of a couple days and I got the exact answer I needed each time. They didn’t give me any trouble like other companies do.

Great service. Even better customer support. They resolved my issue within seconds. I had opened an account by mistake, which charged me the account fee. I did not see it while doing it. I was just buying a car report for $1. But the customer support helped me close my account and get my refund.

The resolution specialist helped me in seconds! Extremely satisfied with the level of support I received. I was not happy with the additional charges I was seeing on my account, and the support team clarified what it was for and helped me close my account quickly and effectively.

I recieved great service from the chat assist! I did not find what I was looking for but I was able to cancel quickly thanks to the support team. The website itself is pretty user-friendly, just got lost a couple of times.

I meant to only use this service one time and forgot to cancel so I was charged a second month. I reached out online and was connected to customer service. I explained my situation and they credited my account for the additional $9.95 with no questions asked! Such amazing customer service!

My chat assistant did an excellent job with explaining what happened and why I received all the charges. He was swift with crediting me what was proper. It didn’t take much time and I am thankful for his expedient responses.

Everything was great. Wish cancelation was easier. Stephanie did a nice job taking care of me. Great service. Great efficiency. Nice and orderly. Nice job to Stephanie. She made it easier for me to cancel when finished even though I wish that I could just go to billing services instead of have to reach out to a customer service rep but Stephanie was a great customer service rep. Glad I got to speak to her.

Quick response and solution to my issue. I was incorrectly shown a one time payment that was actually a ongoing subscription. The representative was able to refund and cancel future payments. Thank you.

Live chat agent (Thomas) is really fast to respond and takes care of my matter fantastically. A direct solution was provided that is satisfying. I didn’t expect this level of support is provided in this kind of website.

The online chat support team did an absolutely wonderful job responding to my request for a refund when I realized I had unknowingly been paying for an ongoing subscription to the service. I have nothing but praise for your customer support service and for "David," the rep who interacted with me in Live Chat. -- However, I am displeased with the company's unclear messaging at the time I signed up. I thought I was paying for a one-time use, to find information on one single address. But it turned out I started being charged for a monthly subscription. The company needs to do better. I am grateful, however, that your customer service team responded to my request promptly and fully.

Inquired about charges on my bank account and they quickly solved the issue via chat, no back and forth - straightforward response - appreciated very much! Solved the issue in under 5 mins! Nicholas answered, addressed and delivered a solution.

Poorly worded, hard to read description of the charges for the services... You will be charged $21 to access, not $1. Closing your account will still allow you access for some time I guess? Records were incomplete, I was led here under the premise of having access to a layout of my property's septic system. Very deceptive marketing strategies.

Thomas was very helpful and solved my issue. He was very understanding and resolved the problem I had. I would recommend his help in resolving any issue you have. Please consider this moving forward.

Very fast response and outcome. No wait time. Very polite and knowledgeable. Wish every customer service department was like yours. Thank you very much. Give my a raise is too short.

The agent was kind, patient and helpful. I was very pleased with our interaction. And surprised I was helped so quickly. My situation was resolved and I felt great afterwards. I am very pleased to leave a review. I even wanted to be the one to ask if there was an opportunity to leave one.

Had a problem with a transaction on my bank account that was resolved. I didn't have to wait too long for her to fix the problem. Very efficient. Thank you for the help.

When I paid the money to find records, I thought it was for just that single record, not a subscription. Your emails and texts made me aware that it was a subscription. It was easy to cancel with "chat".

The agent who assisted me in canceling my subscription did an excellent job in a timely manner. The subscription was accidental, possibly when I attempted to pay a traffic ticket online, I may have been redirected to this website.

Contacted support on live chat and they resolved my issue quickly. Amy was helpful and quick with her responses. I was not expecting the outcome I received. So was very pleased. My account was cancelled and I was refunded.

Easy and simple to cancel my subscription, no was a hassle and everything was via chat. I don’t have to call or send email to cancel my subscription. They are the best, when I think that would be a hassle to cancel my subscription, they were fast y simple to do everything.

The team did an amazing job helping me out,,,, by canceling my membership and issuing my refund. Due to me not knowing what I was getting myself into. I easily chat and ask for cancelation and it happen,, plus I ask for a refund and it happen.

I sent one message to Timothy and my issue was instantly resolved, it was perfect and seamless. I was issued a refund immediately. I'm very relieved I didn't have to fight for a refund of a service I would never use.

The service was good overall but I just didn't realize that it was $21 to sign up. I was under the impression that it was $1 to get a quick review. The customer service was great at helping close my account fast so no other charges went through.

He assisted me very well and got what I needed. I didn’t know I was on a package plan. He explained it to me and we fixed the problem.

The response was fast. I had to clarify my inquiry to make sure any future action was correct and my questions were answered to my satisfaction to resolve my issue. It was completed in a matter of moments.

We were looking for my wife's marriage license from her first marriage. The website says that they provide records for $5. Once we were searching there were several steps where we were given the impression that there would be additional charges for taking next steps in our search. These were small charges, but they kept adding up, and we were willing to pay them to get the record we were searching for. Finally, we got a list of a bunch of people who weren't my wife, but had similar names. That was the end.

I received a notice from my bank and text that this service was use. I didn't authorize this and reached out immediately. Debra was fast to respond and take action, giving a full refund. I appreciated greatly.

I was getting a recurring charge for a service I never used. I originally went to this site by accident and was charged $1. I thought that was the end of it as I never used the service. Agent cancelled it immediately. Wish I noticed before considering I was paying $9.95 every 3 weeks. It was easy to cancel though.

Debra assisted me in some questions. I misunderstood the charges and she explained them to me. She also offered to send me a refund because of the misreading and I am very happy with the support she provided.

I had an issue with recurring payments I did not sign up for and the problem was solved within 10-15 minutes. I was getting charged 20 dollars monthly when I thought I only needed to pay 20 initially for the one record I had requested. I didn't receive any emails about the charges and the only reason I found out was because of my bank statements. I brought it up to their chat customer service and they were quickly able to fix the issue and refund my money. I really appreciate how understanding they were and how quickly they moved.

Ryan was the best! He got right to the issue that I was having difficulty with and solved the problem right away. He was awesome! PublicRecords is a website that I only have navigated one time, so I needed help.

The help received today in closing my account quick and thorough, Thank you for the quick response. The cost doesn't justify the amount of information received though. Maybe think about lowering the price you charge for vague public information.

The person in the chat provided me with quick service, full of knowledge and kindness; it was a very pleasant experience. It’s wonderful nowadays to come across people who provide top-notch quality service, a perfect 100.

I had an issue where I was being charged on a monthly basis. I had no idea why or how to stop the charges. I contacted the agent, and they were very helpful and able to resolve the issue I had in a very timely manner. Thank you!

My experience with my customer service rep was great. I had no trouble achieving what I set out to do, which was cancel any supposed recurring charges that seemed to be hitting my bank account. When I asked for email confirmation he said no problem, and I did receive that email confirmation. However, I do have an issue with the account management capabilities of the website because there are none. It's all nebulous. I had no idea by ordering my PDF public record that I would be automatically set up for some recurring payment. I'm sure there was a pop-up window with terms and conditions saying as such, but something like that shouldn't be hidden in a length terms and conditions sign-off. It should be painfully obvious that by purchasing I am committing to a subscription of sorts.

When signing up with PublicRecords.us I did not realize I would be charged bi-weekly. I only needed the access for a one-time report. The customer service rep was very helpful in cancelling my account today to alleviate future charges. Thank you.

The service was great, and I reviewed a public record. I paid for that service, but I somehow also got signed up for a recurring service that I didn't want. I should have checked my credit card records in a more timely matter, but when I found out I had been charged a recurring fee, I thought I was out of luck. But I entered an online chat with Peter, and he canceled the service and refunded all the unintended charges! I was very pleased that I wasn't out that money for a service I only used once.

AI bot support was so fast and thorough. Took 1 minute to solve my problem and issue a refund. Wow. Very surprised at the efficiency even though I had no idea my subscription was automatic and was charged monthly. Problem solved.

Very helpful and quick to get my issue resolved. I was wondering why I had been charged another charge. I reached out for help and they explained to me the extra charges and were able to help me close the account.

First off, great service. I was able to acquire all information needed. Secondly, I noticed there were additional charges on my card, so I reached out to customer service via the live agent and it was fixed in 2 mins flat. I literally timed it, KATHERINE, did an amazing job! Great customer service team!

The agent was quick and helpful! The information that I received regarding the record really didn’t help me. So I was charged, but I can’t use the information. I was looking for information that I need for a case and it wasn’t there, just their criminal record, but I need civil and circuit court information.

They are a scam with a sneaky, impossible to cancel subscription fee that bills your account monthly without notice. Avoid at all costs!

Responses from customer support are immediate and very helpful. Richard was able to provide my account information and provide a refund. It would be helpful for customers to be able to access their own account information, via a portal or account page.

Very effective and efficient chat support. My issue was resolved within one minutes day with the help of “Donna” via the chat. She was able to view my account, identify the issue, and resolve it immediately. Thank you!

Easy to use and great customer support. Quickest and easiest customer support. Contacted to cancel package charge and was matched quickly and issue was resolved within seconds. Messaged with Amy, and she was able to help me and clarify my issue.

Such a quick response and easy fix did not hesitate to respond to me in a timely manner. Wish other companies would be this quick with customer service. Thank you! He helped me get a refund in seconds.

I ran into an issue about the trial and Russell helped me fix it immediately. I wasn't aware of the 20-dollar charge, and once I brought it to his attention, he helped issue a full refund and close my account.

Steven did a great job! He answered all of my questions and was able to help me out in a timely manner. He made sure to let me know that during the time that there were little pauses he reminded me that he was still three! Great job!

Samantha was a wonderful help! I explained my issue and she helped me with a refund! I was charged twice in a row and when I expressed my concerns, Samantha helped me get a refund back! Thank you for helping me Samantha!

Asked to cancel and did it in seconds with no further questions and asked if I need any further assistance. Services are great get the information you need quickly and easy. I am going to tell family and friend about the website.

It's so easy to cancel my subscription and easy to get what I wanted to know. It gave all details about the person who you wanted find.

Kevin was very helpful and able to answer and address my questions / concerns quickly. He was able to anticipate my needs before I was even had to ask. I appreciate his help to resolve this issue. I saw that there was a charge on my account and I hadn't purchased anything recently. So he was able to stop future charges from taking place.

I was only in need of 1 record, they helped me close my account to prevent recurring $20 charges. Wish they would have been more upfront about the total costs. Did not find what I was looking for, wanted floor plans for a house I am planning on buying.

I got On-line to resolve an overcharge, and I was immediately explained the reason and offered a refund. The agent was wonderful. Didn’t expect things to work out quickly. Understand why I was charged an ongoing fee but as long as it’s canceled, I’m not going to bother investigating.

I used the chat option to discontinue my account since I now have all of the information I need. Susan was friendly and incredibly efficient! She handled my request with ease and our transaction was completed in mere moments. She is an excellent representative of your agency!

I first wanted records on 3/30/26 but was charged $1, then $7, and then $9.95. I didn’t complain but thought it was a fraud because the records aren’t even correct in what I received. I noticed I was charged $9.95 again on 4/10/26 so I requested an account closure and refund. The customer service of Patricia was great, but the whole website should be taken down. If I’m charged again, I’m reporting it as fraud.

Wonder, the person was super quick to respond and fixed my problem with out me even needing to explain or ask. I would definitely use your services again if needed just because of the customer service.

The customer service rep was great. Mary got my refund done in less than a minute. The only thing I would say about this website is I saw where they said I would get charged $1.00 but it wasn’t made clear to me that there was a $20 report charge. On top of that, it didn’t even give me a report on the right person I was inquiring about.

Thank you. I appreciate your prompt response and professionalism. I loved that I could do this quickly over the internet. This made it so much easier because I was doing the search from another state.

I thought this site was a scam after using. I did receive the info I requested. I was charged an additional $20.00 that was not disclosed. After using the live chat I was issued a refund immediately. This site is legit and I didn’t read the fine print.

Amazing customer service - chat feature is immediate and great. It is odd for a chat feature to be available on Sundays and that it is a human that answers right away. Both are very much appreciated.

The employee that helped me, Jerry, was fast, polite, and a great help. As for the company itself, it said what I got was $1. Charged me $1 and $9.95, a few days later $9.95 again and I didn't agree to any extras, was not happy.

Site was very informative and helpful for multiple things. Customer service was exceptional when I needed assistance and I was even issued a refund for charges I did not know I had made, thanks to Richard! Would definitely use this site again!

The customer service representative who helped me was very cordial and assisted me. I am happy with the results thus far. I appreciate good customer service. I’m glad that this customer service representative was able to help me.

Very helpful. Immediately addressed to my account request. They responded within 15 seconds in their live chat. They resolved the issue within 60 seconds. I will use them again if needed in the future.

Charles such good boy. Let's see if the cancelation request works this time.

I was charged charged 3 different amounts on my credit card. I wanted only the $1 charge, so I contacted the support office to close my account. They were very prompt and courteous and followed through with a quick refund. I would definitely recommend them.

When I used PublicRecords.us in February for one report I did not see that I was actually subscribing to your service. The report was excellent, but it was a one-time event. The company credit card was billed in February (and was paid) but was again billed ($9.95). I opted for the chat to attempt to resolve this and, to my very pleasant surprise the chat was swift and responsive to my concern. When I congratulated on the fine AI chat, I was informed that it was a real person (Virgina). I thanked her and appreciate her/your quality customer service.

Chat agent resolved my issue right away. Didn't make it a big deal and understood immediately how to resolve the issue I had. I appreciate this type of prompt and attentive service/support. Thank you.

I had a problem that PublicRecords.us was not able to solve. I was, apparently, enrolled into an ongoing charge. I had the account closed and the chat agent also refunded the extra $20 I was charged. Thanks.

Very good experience overall. They were extremely responsive and easy to communicate with from the start. When I reached out about getting a refund for a charge, they handled it right away without any hassle, which I really appreciated. The whole process was smooth, and they were very timely in their responses. Everything was explained clearly and concisely, so there was no confusion at any point. It’s not always easy to find a service that is both efficient and customer-focused, but they definitely delivered on both. Their professionalism and willingness to help really stood out. I would absolutely use them again in the future and would recommend them to anyone looking for reliable and straightforward service.

The charges are tricky and expensive. Even when you feel like you’ve canceled, you may not have. So you might want to double check, triple check and quadruple check before having several months of charges that you shouldn’t. Other than that the woman I spoke with Deborah. She’s very helpful, positive and sweet. She should definitely deserve recognition for her representation of this business. It was pleasant to deal with her.

Anthony was very helpful, and attended my request for a refund promptly and without a fuss. Very much appreciated! Perhaps the website should be updated to show the difference between paying for a report vs signing up for a service.

I was so impressed! They helped so quickly with what I needed. I'm very used to things taking quite a bit of time with customer service needs. I appreciate the detail and attention. I downloaded the needed PDF for our home sale then realized this was not what I needed. When I told them what happened there were no questions or concerns, just a quick cancel and confirmation number.

Online assistant was very helpful and quick to resolve my issue. Was knowledgeable and courteous even online. Needed to cancel subscription I didn’t realize I had purchased as a package. Asked to have it cancelled and was provided the service I asked. They have great customer service. Definitely recommended.

I was looking up my public records and got the information within some few minutes and this enabled me complete the form I was filling as quickly as possible. When I needed help for refunds for a charge on my account, it was done within a minute. The customer rep was amazing.

Thank you for the faster help and very professional. I very impress how helpful was the service. I give a #10. I was very frustrated with this situation on charging me every month and i didn't know what to do or how to fix. Thanks to this very efficient service. Chat a live was great successful.

I had asked for a refund and my account closed and it was done immediately. Great service. For anyone that needs to close their account, this is the correct way to do it. There were no questions asked, it was just closed. And perfectly I might add.

We were charged for reports that we never ordered and the customer service bot helped us cancel the order and refund our money. Only offered a 3 star because the records are mostly inaccurate and they continually charged our account without my authorization.

I was able to get the forms I needed but I was charged for a monthly subscription for 9.95 twice. I had to contact customer service and was issued a refund immediately. Hopefully they can fix that part because I don't remember signing up for a subscription.

I had an unexpected charge on my account and Maria was extremely helpful in getting it resolved. She provided clear and detailed information about the charge and made sure I understood everything. She handled my issue quickly and professionally, which made the whole experience much less stressful. I really appreciate her help.

Excellent Customer Service. Fast, Friendly, Efficient. The service I requested was very easy to access, and the agent took care of it quickly. I enjoy working with companies that have fast and efficient customer service.

I wanted to stop my subscription to Public Records. I did the online chat and it was easily done. I was helped by a person named Mary. She was very helpful and the whole process took just a few minutes.

The report was useful but the recurring charges to access the platform was not explicitly laid out. Frankly, it felt a little bit like the company is trying to take advantage of customers that don't realize they're being charged a monthly fee. The support staff was very helpful on the chat and resolved the issue immediately.

The fees you pay are unclear so you end up paying monthly installments without your consent.

I used Public Records to locate information I needed. It was easy to access info and also easy to cancel when I no longer needed the service. It took only a few minutes to receive assistance through live chat start to finish.

Finding the information I wanted on this website was relatively easy. There was more information than I needed or expected. However, I did not realize that I was signing up for a subscription. Since I didn't need research on any other issue, I cancelled my subscription. Cancelling my account was easy and quick. I appreciated that.

I had done a 1 dollar one time search, had not read the part where I would be charged a monthly fee. I did reach out to customer service via chat, as no other way to cancel, and they took care of it in seconds. Overall I am pleased.

Amy was wonderful, she was able to assist me with my needs immediately and resolved the matter within minutes! I will recommend this to anyone to use this platform because of the great customer service.

Carol delivered an exceptional, efficient client service experience. So good, I had to ask if she was a real person VS AI. As my prior experience with chat help is horrendous. This was just the opposite. Many thanks for her!

I was able to run the report needed and get the needed information. When I no longer needed the account, it was incredibly easy to cancel. I have had horrible experiences with closing accounts with different companies, but this one was easy.

I found the platform very easy to use and quick in providing the data that I was looking for. When it was time to cancel, since research was completed Kimberly in customer service was amazingly efficient and addressed my concerns to my satisfaction.

Kevin in customer service was friendly, fast, and helpful. My question was answered easily and he addressed my account needs immediately. Thank you so much for all your help. I received all the information that I came to PublicRecords for and needed to address my account. Kevin helped me more than satisfactorily.

Ronald was very helpful and nice. Easily closed my account. I found the info I was looking for while I used my account. Except I couldn’t find my mugshot, but maybe that is not in the system anywhere.

Very responsive customer service. I will use again, and recommend to others. Very comprehensive report, and ownership histories provided. Very competitive pricing. The chat feature for existing customers works extremely well.

I wanted to close my account and it was taken care of immediately. No hassle! I will use you again. I appreciate not being pushed or coerced to keep account open. Thank you.

Service representative was responsive and responded to my requests to address my complaint. I will wait to see if the final outcome or action is satisfactory, but he was well received and handled himself very well

I contacted the company to get a record mailed to me. Fairly straightforward - I paid the fee - documents arrived in the mail very quickly. Two months afterwards, I started getting charged $20 every 2 weeks. I contacted the company over the email help and the representative Ryan was very helpful. He refunded me the $140 and cancelled the subscription very quickly and without difficulty.

Hands down the best, most streamlined customer service I've seen in the last 20 years. It should always be this simple. I don't know why, but this is something that has been lost and it was nice to see it isn't completely dead.

I recently utilized a public records service and found the experience to be highly satisfactory. The associate assisting me was exceptionally prompt and remarkably helpful throughout the process. They ensured that all necessary information was readily available and presented clearly. The final report contained comprehensive details, meeting all my requirements. I would certainly recommend this service for its efficiency and thoroughness.

So far, the experience was pretty smooth in every sense. I was able to locate the information I was looking for. When I tried to sign in again, it showed me a more simplified page than before, so I had some difficulty finding how to cancel my membership, and I had to reach out through the chat, but Timothy helped me right away. Thank you!

Ordered a report and got charged again for some reason. Easy enough to chat in to close account but just a reminder FCC rule say I should be able to cancel a service the same I signed up. Where is the cancel account button on the site? Get on it please.

I was a little worried when I first logged on thinking that whoever was on the other side of the chat box would not be able to help but to my surprise Nancy did a great job in helping me with my needs today. She was fast and efficient.

The report wasn't as thorough as I wanted, but happily paid the initial fee for it. Thought it was a clearer driving report of every ticket but it isn't. No need for a subscription on it and the employee promptly corrected the assessed monthly fees once I realized it continued billing me. Very painless resolution, much appreciated!

Great service. Fast turnaround on the data sets you are looking for. Detailed reports that stretch waaaay back. Definitely worth the price for the service and output. Inputting data was very easy. The wait time to present that data was minimal. Overall a good experience.

The site provided the info I needed. But it wasn't made clear that the initial fee I paid to obtain the information would trigger an ongoing monthly subscription that I never knowingly authorized. Making it clear to the consumer that you'll begin auto billing on a monthly basis would be helpful and avoid frustration. To cancel, I used your online chat, which was fast and straightforward.

Quickest chat experience ever. David wasted no time caring for my request. Happy to leave a review. This review has a minimum character limit and that kinda sucks. This text is all just filler the chat interaction was literally like 1 minute.

Sarah helped very quick. She helped me close my account in seconds when I was getting charged too many times for keeping my account open. I thought the process was very easy with her help. If I go back I’ll ask for Sarah again.

Purchased what I needed and chat service was easy and Jerry addressed what I needed. He provided breakdown of charges. I don’t clearly remember verbiage on the $20 fee being part of the report and am wondering if this is subscription, as Jerry closed my account to prevent future charges(?).

Very responsive, respectful, and helpful team. Appreciate Amy’s help on resolving my issue within a minute. Very responsive, respectful, and helpful team. Appreciate Amy’s help on resolving my issue within a minute.

I love this service. It was accurate and very trusting. Customer service was on point with every question I needed answered. Customer service showed me kindness and care for my needs to be addressed. I give a rating of 10,000.

Do not use this service. Did a one-time search on a property. They don't tell you it is a subscription. Looked at my credit card statement and they had been charging me for several months. No place to cancel on their site. Had to call the number listed on my credit card statement. They scammed me out of 3 months of payments.

While looking over bank account, I found two $20 charges twice a month for Publirecords.us. I used the live chat and Amy and Charles refunded everything very quickly. The service was dubious that one time I used it in Oct 2025. Didn’t use it again. I was surprised how predatory and deceptive this was. I was very happy to have it quickly resolved.

They got me with recurring payments. I thought it was a one-time thing, apparently so did everyone else. I will say this, they canceled my account and supposedly gave me a refund. If I get the refund, I'll be happy. We'll see.

I received an unexpected charge after not fully understanding what I purchased. I was issued a refund for what I did not intend to get, and everything was explained very calmly to me. They were very helpful and professional.

Ronald was very prompt and professional in helping me today. He resolved two of my concerns within a minute. He's a real asset to the company. Thanks, Ronald!

Awesome site with a lot of good information. Very happy I stumbled upon it. I just found it on Google. It’s been easy to use, and it’s a very good price. I am very happy to have used it. Thank you again.

I requested a report and was told it would only cost $1. The next day, I noticed my card was charged an additional $10. And then two weeks later, another $10. I’ve only logged onto this account once. What a rip off. I didn’t sign up for a subscription.

Customer service rep Anthony did a fantastic job. I thought it was only $1 and was charged an additional $20. I used the chat and customer service representative was able to issue a refund and close the account.

Support (via chat) was extremely quick to pick up my request and help me. I had a billing question/issue. I chatted with Anthony, who paid close attention to my issue and offered some options for resolving it. After a brief back and forth, Anthony resolved the issue to my complete satisfaction.

This was a waste of time and didn't supply any information nor court records. I had to go to the local police station to get the information I needed. Had no idea it was a subscription until I received an email about additional charges.

The person who helped me was very helpful and cancelled my membership, which I did not want very fast. I am not happy because I didn’t know that I signed up for a membership, nor did I know that I’d be charged almost 20$. I thought it was only 1$.

The customer chat helped me right away. I was refunded with no question, no runaround, and zero problem. It’s rare that you don’t run into somebody trying to sell you on something else or just prolonging the experience unnecessarily. This did none of those things, and it is very much appreciated!

The site was easy to navigate, and I was pleased with how easily I found the information I was looking for. The prices were up front and affordable. When I did have a question, the support team handled it quickly.

Public record was great, they were able to help me locate my family member I had lost contact with over 20 years ago. We have spoken over the phone, and look forward to reuniting again. Thank you so much.

The service and access to someone via chat was so simple and helpful. I would definitely use their service again in the future if ever needed. The customer service rep was most kind. I was accidentally charge and they handled the refund efficiently and quickly.

I needed information for our HELOC. I used this website and was charged what I expected to be charged. Days later I got charged $5, then another $5, then $10. I reached out through customer service and cancelled my account, received confirmation that my account was cancelled and today I’m being charged $20! I reached out to them again, I did the online chat and it tells me my account was cancelled on 03/04/26. So why am I still being billed?

I had a very positive experience using PublicRecords.us. The platform was straightforward and easy to navigate, which made the entire process efficient from start to finish. What stood out the most to me was how fast the results were delivered. Within a very short time, I was able to access the information I needed without any delays or confusion. That level of speed is extremely valuable, especially when you’re working on something time-sensitive.

Kimberly was extremely helpful in managing my concerns. They did so professionally and quickly until I was satisfied with my result. I don't love that I didn't knowingly sign up at first, that felt confusing, but I am glad it's resolved now.

Very easy online chat function. I was able to resolve my issue quickly and painlessly! Great customer service.

Quick and easy assistance from who helped me, didn't have to wait long to get an answer or response.

Anthony was quick to respond and address my request to close the account. He quickly was able to pull up my account. It took only a couple of minutes. I don’t think I can give more details than what has already been provided.

Easy experience to cancel subscription, However I wasn't aware of subscribing when I first made a payment. But it's over now. Next time, just be more thorough in the initial stage. The live chat feature was quick and effective. Was able to resolve my issue of cancelling subscription fast. Thank you

I needed to cancel my account. I only meant to pull up records on one property and I started receiving charges that I didn’t approve. I didn’t want to spend a bunch of time trying to get this canceled. The process was very simple and probably the easiest cancellation I’ve ever experienced. Thank you.

Pamela did a fantastic job assisting me with a billing issue. The process was quick and easy! I could not have asked for a better experience. Def. reach out to their customer service if you need assistance.

I gave it a 3 out of five because it didn’t give me the extensive search I was looking for but it did offer one search for a $1.00 and I would be getting a monthly subscription for $9.95 which gave me more searches but offered to be able to not have the subscription if I cancelled. And because it wasn’t the kind of search I needed I was able to cancel. But was still charged the $9.95. But when I went to chat and explained it the rep was super nice and refunded the $9.95 back. Great customer service. They respond to chat immediately which is awesome. If they offer the kind of search you are looking for then this is the perfect site for you.

When trying to cancel my account there was no option after logging in, no account settings or anything that all other websites have if you have an account with them. However, once I asked the chatbot to cancel my account and to stop charging me they processed it in seconds and I received an email confirmation so I appreciate that at least.

Dealing with Public Records, it’s easy to access the records and also when requested a refund for an overcharge they were very obliging. Traditionally dealing with computer companies and subscriptions are extremely difficult. Thank you

This website was very easy to maneuver through the system and was able to use the live chat with accuracy and quick responses. I was able to sit in a hospital next to my husband while using the website to help resolve the accident in search of the tag of operator 1

Thank you for helping me when chatting on the online service. The records search was great. The charges were minimal and the customer service was so responsive and I asked for something else and the representative delivered!

I was very promptly able to chat with a supporter - Raymond. I did not have to wait on hold for longer than one minute and they were able to help me rectify my issues within five minutes. The speed and ease in getting this done deserves a 5 star review.

Had a frustrating experience with the billing. It was very easy to accidentally get enrolled in recurring subscription packages after purchasing a $1.99 report, without fully realizing it. On top of that, I ended up being charged on two different accounts because I purchased two separate $1.99 reports using both my old and new email addresses, and both were automatically placed into ongoing paid plans, and yet I couldn't figure out how to log back in to either account to figure out what was going on. That said, the customer service was excellent. It was honestly one of the best customer service experiences I’ve had in a long time, and I really appreciated how helpful and responsive they were. Donna was who I spoke to on live chat.

Great customer service from Charles. Quickly corrected my issue refunding unauthorized transactions and fully closing my account so it can’t happen again. Was being charged for months and didn’t know why. Tried accessing my account and was unable to figure out what was happening or how to correct it. I finally found my way to chat option after another unauthorized charge and quickly had my concerns taken care of.

Russel was efficient, clearly answered my questions and found a quick solution. I was a bit confused at first but Russel made it clear he was there to help. Give this person a raise. The services of the platform are also easy to use and give detailed information. NOT A SCAM. Real information.

Fantastic service. Fast to resolve an issue I was having. I had charges that I was unaware of and Ronald helped me extremely fast and got it all resolved for further charges. Great service. I would definitely recommend for further people.

Easy experience with the live chat and was able to quickly cancel service once I no longer needed it. Tim helped immensely with being friendly and ensuring I had everything taken care of. He was on top of getting my account canceled when I asked and didn’t provide any additional questions about continuing my subscription.

When I needed help with my account, I received great support and an efficient response. My request was handled in a professional manner with efficiency. Compared to other companies, the ease of this support was very high.