PublicRecords.us Reviews

I was able to cancel the account that I have not been using with the help from Steven on the CHAT. Steven was very helpful. I appreciate all oh his help. I had an incorrect email and he was able to find it.

Fast and polite service from Samantha - Customer Support. Service was great.

The information I was looking to retrieve was inaccurate. But the chat assistant helped me easily and quickly to close my account. And then also offered me a refund for the account fee but not the report fee. I was happy to get anything refunded (if in fact, I receive the refund).

My experience with the customer service was great! I got to talk to an excellent representative. Steven was sharp, fast, accurate and understanding. I personally like on how he catered me. Kudos to him!

Anthony quickly looked up my account and saw that it was open, and I was being charged when I had already closed the account, he closed it and issued a refund. Thank you so much, Anthony. I appreciate your help!!

I thought the billing was confusing when signing up for this, but it was easy to cancel when I logged in. I didn't realize there would even be another charge until I went to my bank account. I thought it was a one-time charge when I signed up.

They took care of a subscription I didn't know I had. They were very efficient and timely. I had a subscription that signed me up updates on my property. I appreciate their professionalism and taking care of this situation.

Ryan's the man. Helped me quickly and was very polite. Very helpful. Right to the point and professional. This site is kinda pissing me off tho ngl. Nice dude, you should give him a raise and a free lunch. Have a good rest of your day.

Got a quick response from customer service online, Anthony helped me with absolutely no issues whatsoever. It was very easy to talk to him and he got my issue handled very quickly. I'm very appreciative of him for helping out!

Very helpful and quick. I was afraid I would be charged for monthly service when I only was looking for a one-time visit. The account was closed and my worries were resolved. Site was fairly easy to navigate, once you get the hang of it.

Easy to unsubscribe using online chat. I didn’t realize I was being charged $5 a month after initial payment. I was unaware there would be a monthly fee after my initial purchase. Otherwise it was a great service.

Ryan was very helpful and quick. Was able to answer my questions and resolve my issues. I was getting charged and for package I didn’t sign up for and I was able to get a refund and close the account. It almost seemed like it was AI, that’s how quick it was. Thank you for your help.

The customer service rep was quick to identify the problem and help me fix it. I was getting random charges to my bank account that I didn't remember authorizing, so I asked about it. Turns out it was normal and the rep asked if I wanted to have my account closed so I didn't get charged more and I said yes. There's not too much else I can say except, "wow! Thanks for everything!"

Great customer service! Helped me cancel and refund all recurring charges that I wasn’t aware of. I initially needed to get information about my property which was detailed but reached out to CS to cancel recurring charges which they promptly did.

I used this site and it was quite accurate. I was unaware that if I kept my account open I would be charged. After receiving the text notice, I got on a live chat with a representative who quickly helped me close my account so I would not be charged. I appreciate the professionalism and dedication in helping someone like me during a difficult time. Thank you.

Only wanted one record, which they were un able to provide. Fine, $1 is no big loss, then I was charged $9.95 for a subscription? No, absolutely not. I did not consent to that anywhere.

I was automatically signed up to a subscription when I only wanted to view report. I contacted customer service through chat and they closed my account right away without issue so I will not be charged in the future.

Barbara in customer service was a great help today. I did a one time search, or so I thought, but I was getting charged $20 per month. She was able to close my account and prevent future charges. Her help was greatly appreciated.

When I initially got my public records I did not realized it was a monthly fee. When charged again the next month I used the online chat and was able to immediately close my account and was issued a credit.

The service is extremely fast and accurate, delivering reliable results without delays. Searching records is quick, easy, and intuitive, making the entire process smooth and hassle-free from start to finish.

I had a few concerns, but the customer service rep assisted me and was very informative. I did know how this process worked. How much the fees where and how there are additional charges if you choose PDF. I am aware now and was charged. It's not just the $1 fee then it goes to $7, the additional $9. :/

Excellent service - reliable and honorable. Will definitely use the service in the future. Customer service was very helpful and - remarkably - was a real person. Thank goodness for small favors! Rachel in customer service provided an immediate solution to the issues I required.

Somehow a one time record search turned into a subscription. I did a live chat on the website and the person quickly canceled my subscription. Although I was not happy about the subscription, the person in the live chat made the cancellation process very easy.

I have been getting charged $20 a month for a subscription! I used the Chat feature to cancel and was given a confirmation # that it is closed. I am happy to say that the person was available even at almost 10:00 PM.

Had an issue with a price on a report but the agent I had took care of it with no problem. Excellent! The report was fast and contained most of the items that I needed. Some items that I was looking for was missing.

I was getting multiple charges to my credit card that I did not expect and Gary in the chat was helpful in finding my account info and closing my account for me. He also explained what the charges were for.

This site is very helpful. It’s a good resource. I did expect so much information. I will definitely consider returning again. I recommend the website for anyone needing information on a property. Great resource tool!

I had a very good experience today. It was very helpful for me. I had no problems. I ask to have my subscription deleted and it was deleted right away. Also sent me a confirmation number. Thank you for your time.

Great chat experience. No questions asked refund on an account I thought I had cancelled. Very friendly and very helpful.

I needed to cancel my membership. Steven was helpful and able to address my issues. I needed help and was unsure what to do, I contacted customer support and Steven was great. Would deal with him again if I had further issues.

George in Customer Service (chat) was very helpful. He pulled up my account and was able to close it for me, plus said I will be refunded the second $9.95 that was taken from my account. If the refund goes through, this transaction will have been amazing! Very easy.

Carol provided exceptional assistance with my refund request from start to finish. She was professional, responsive, and made the entire process feel easy and stress-free. Everything was handled quickly and efficiently, and she kept me informed along the way, which I really appreciated. It’s clear she cares about providing great customer service. Thank you, Carol, for your outstanding support and for making this such a smooth experience.

Customer support was helpful in getting my recurring charges cancelled! In just one simple five minute chat I was able to fix my problem. It was very easy and quick which is always appreciated. Thank you so much for your help!

For months, I’ve been trying to remove my information from PublicRecords and cancel the pesky fee, which showed up every month. Finally, I was able to accomplish both tasks. The chat assistant was able to cancel my account and remove information.

I didn’t remember approving a recurring charge per month, I thought I only paid for one report. Any helped me easily get a refund and cancel the recurring charge. She was very helpful and took initiative on helping me get a refund. She was awesome.

Great Service and quick response. Issue was resolved very fast and thanks again for the prompt and fast response. More information can be provided in the website that this a recurring subscription and I need to close my account to avoid charge.

This is a valuable resource to get necessary documents. We needed some property records and we were happy to find that we could find everything we needed for a reasonable price and it was amazingly convenient. I had forgot there would be a monthly charge and I wanted to cancel that so Amy the chat human helped me do that efficiently. Thanks!!

I needed to cancel my subscription for the public records because I feel the monthly bill was on the high side, so I chatted on the chat box which was very helpful. Mary was able to assist me to opt-out.

I wasn't happy to hear I had a charge to my account for a service I have not used but Raymond, my customer service rep who handled my case was very helpful, straight to the point, and respectful. 5/5 stars for customer service.

I was happy with how helpful the chat operator was and that he answered all of my questions and we were able to get the problem resolved.

A fantastic repository for public records. Ease of access to information account closure. I don't often need public records but when I do, I'll be back!

My concern was addressed and issue resolved promptly.

I needed to cancel the account it was no longer needed. The agent canceled the account and issues a refund. Will have to wait 3-5 days for refund but received notice via text the account was closed and refund issued after requesting from agent. Donna was great via the chat service.

The live chatting agent was really helpful and solved my issue right away. I am very happy and grateful. I was not expecting such good service. Overall, thank you again! I do not have more to say, but really pleased with the agent!

The information I received through this website was very helpful and informative. Unfortunately I do not have a reason to keep subscribing. If my needs change, I will keep this site and come back. Cost was very reasonable as well. Thank you.

Got exactly what I needed and could cancel with no hassle. Great customer service as well. They were very helpful. I would use this service again if needed. The reports were very detailed and accurate. It exceeded my expectations.

Fast & efficient. My concern was handled immediately in a timely manner. There was no confusion. The issue at hand was mentioned and solution was completed.

I did not find this site user friendly or helpful for the information. I also found it difficult to figure out how to cancel. Would not recommend this site to anyone. Again not user friendly.

The chat assistant quickly located my account (which had a mis-spelling), canceled my account and refunded me the charge for the additional month I did not sign up for intentionally. Five star for them. I remember leaving the request for information and payment being very confusing and led to me signing up for a service rather than one time charge. Please correct this. Three star for the request.

The time was very efficient and everything was taken care of accordingly. I didn’t know if it was AI, or a human with how professional and efficient our time together was. I was asking to close my account since I only needed this service to do my taxes. I was searching how much my old house was worth outside of the land so I could correctly depreciate it.

I needed help closing account. I was seeing charges on my statement and didn't remember signing up for them. The help was quick and easy. Everything was straight forward and I got all the help I needed.

I signed up for a $1 report but subsequently got charged for an additional $9.95. When I asked for assistance, they responded promptly and politely and issued a refund. Polite and responsive. Thank you!

I paid $1 for a report back in January 2026 and have been billed $20-$40 a month since then. I finally found out who was charging me and called them. They closed the account and refunded my last payment. She explained that by paying the $1 “deposit”, I enrolled myself into a subscription plan. I don’t recall ever reading anything about a subscription plan. This is nothing short of a scam they’re running.

I was a newspaper reporter and needed information on two main cases and then the paper ceased to publish. Your 8pm crew did a wonderful job of making sure my account was closed and that there's be no further draws on my account.

A little annoyed I was charged a monthly fee somehow, but super easy to cancel. Report was detailed and offered valuable information. I would use again for a single report. I just hope I'm not charged a membership.

Received the help I needed to end a monthly charge that I was unaware of. I was only wanting to purchase a record on a new vehicle we bought. Then received a message saying my acct was open. I immediately went to website and was chatting with someone who was great help. I hope my acct is closed and no further charges will be withdrawn.

I appreciate the help I received from Samantha in the chat. What I didn't understand was the fee charges. That part is so confusing!!! I only wanted a one time access to view my vehicle history. When I chatted with Samantha, I asked if they were a real person, which they replied that they were. I was most grateful for a real person behind the words. Samantha understood my question and issue. I did not expect to be charged more than the $1.00 fee. She understood and processed a refund for everything. I am giving the five stars to the employee that helped me, not necessarily for the understanding and navigation of the 'payment' and charges. That would have been zero stars. Too confusing!!! I appreciate the employee who helped me very much!

I paid the $1 for the report I needed, and unbeknownst to me I was signed up to be automatically charged $9.95/WEEK! This should be made clear and should also contain an easy to find "opt-out" option. Frustrating to say the least.

I had a charge that I wanted to get a refund from and they helped me out really fast. I thought it was a one time fee but I was wrong. Response was quick and easy with no questions asked. I appreciate that. Will definitely recommend.

I opened Livechat after logging in and was immediately connected to a real agent NOT a ai like most companies. This person immediately understood and solved my problem without any hassle ! Typically a ai answers and repeats the same error or reason why they cannot help. Or cant understand detailed issues like mine. I was charged 1 to many times by accident. Boom fixed.

Great. Solved my issue very fast. I had forgot to cancel my account and they got me all taken care. Even got me a refund so I wasn't out the $20 right now. I used it once to check my vin number. Worked great.

Very happy with the service, helped me to figure out an issue I was having. The service doesn't know everything about everybody but enough to allow me to fill in the blanks. 100% satisfied with the experience.

After figuring out I was being charged monthly, I only used one day. The service person helped me get a refund. She was kind and considerate. The Public Records.us company needs to have a one-day option so this type of overcharging doesn't happen. Also, a way to cancel your account without the aid of a support team member would be helpful as well.

The support person was very good, very polite when they helped me, and I thank you for the positive experience, and willingness to help, which doesn't happen often. Wish every company would be so kind.

I had a great experience with customer service assistant Mary. I was very concerned as I had a financial concern about my account. I was sure that I was going to have to a difficult time accomplishing what I wanted to but Mary helped take care of the matter very quickly and with no hassles. Thank you!

Fast assistance and straight to the point. Great customer service, doing this review because I appreciate the quickness of getting my problem resolved, my problem being that I had this account active for months without realizing

Chatbot Stephen was very helpful in resolving an issue. However, all the fees were too expensive and the information was inconclusive. However, I was granted permission for a refund, which I will wait and see if that is posted quickly. Again, Stephen was great!

The assistance customer service is amazing and no problem receiving my report and when I was ready to close my account, it was hassle free. Thank you. I would definitely use their services again and recommend my friends who would need a service such as those in order to look up public records.

I used this website for the first time and approved for a $1.00 to be charged not realizing that an additional $9.95 report fee was also charged. I went through the chat to request the refund of the $9.95 and the customer service personnel was great. I was immediately refunded without questions. I really appreciate that.

I was impressed with how very easy it was to access live chat help and to clarify and correct the misunderstanding on my account. I was able to immediately connect with a live agent, who pulled up my info and responded quickly and concisely.

Didn't actually realize what I was doing on this site, signed up and paid for some services I didn't need, and when going back to ask for a refund, it was immediately given. 10/5 stars. Truly.

Thank you for helping me with my issue. I didn't realize the charge would be recurring. I contacted customer service and was immediately refunded and account was closed like I wanted. I appreciate the help and prompt refund.

This was probably the best customer service I've ever had. Response was very fast and both request I made were handled immediately. Mind you I initiated the chat at 11:30 pm and I was not expecting a response let alone such a quick one.

I didn’t really use it. I thought I would but didn’t have a need for it. However it seems like a good thing to have for a business person who needs to check that kind of information. I would recommend for a company.

This company hides a subscription service behind a low one-time payment on their website. They charge twice a month and were not able to refund me all the money for the subscription. They need to fix their website so that they don't trick you into signing up for something else.

Alright, complained about the 995 fee when I thought I was just paying a dollar and the lady Margaret. It's very helpful and satisfied what I needed done.... I'm not sure what else I'm to say about this. It's kinda cut and dry. But margaret was very helpful and satisfied my needs totally.

I was able to obtain records I needed. I only needed account for short time. Donna in customer service was super helpful helping me close my account when needed. So be sure you close account or they will bill you again and again.

Great service and when I was done getting everything I needed it was so easy to cancel my subscription. A couple exchanges on the chat feature and it was done. Could not have been a better, straightforward experience which I am so grateful for.

Excellent service! Great experience overall. The platform is very easy to use and well organized. I was able to get my information quickly without any confusion, and canceling the subscription was simple, smooth, and completely hassle-free.

Came here looking for court records. Searched specifically for court records. Didn't really find what I needed. Site is a little misleading saying you can purchase for $1, but it ends up being closer to $10. After I got what I needed, spoke to Ashley in Customer Support via the live chat to make sure I'm not billed again. She cancelled my account without any pestering. It was easy to work with her. I wish the site was more transparent, but the support was great! Would also wish I could preview available reports before paying.

Customer service agent Ashley answered all my questions and gave me great service very promptly. Didn't have to wait and the resolution was quick and painless. My refund was given without hassle and the next charge was canceled. Would 100% use the service again.

I had questions about a charge on my card and concerns and within a few seconds I got quick and easy responses, it was super quick and a helpful process. I was able to get a refund of the unwanted charge and I’m satisfied with how accurate and easy the communication was instead of having to call and wait for a response.

Great and speedy. Never had an issue with the site. Helped keep me safe. Super super simple to use. Has Plenty of opportunity to search anyone. Wasn’t even expensive. On top of it, it was easy To cancels. No one gave me any issues.

I needed help accessing some public records. The page was easy and great to navigate. Technical support was quick and easy. Once I needed to cancel my subscription I just used the chat and they were able to help me right away.

I received texts that reminded of my account, which I no longer needed and forgot to cancel. They made it very easy.I just signed on, talked to chat and and they quickly responded and canceled it right away with no uses. I really appreciated that a lot!

I received texts that reminded of my account, which I no longer needed and forgot to cancel. They made it very easy. I just signed on, talked to chat and and they quickly responded and canceled it right away with no uses. I really appreciated that a lot!

I requested that my subscription be cancelled. Your service representative answered the chat quickly. It was hard to tell if the "person" was real or AI. Ronald was fast and efficient with your system. He sounded like a nice person from the chat we had. Thank him for his help.

Very much dislike that I so easily accidentally subscribed to something. They were charging me monthly for some plan. For that reason, I would give them one star, but I did give them an additional star because the information report was helpful, and then another star because they were very helpful in getting that money refunded. Just used the live chat and had refunds submitted in minutes.

Patricia was very helpful, she answered my questions addressed all my concerns and provided a solution. If possible to choose a customer service rep I would recommend her. I had concerns about a 2nd charge I received

I used this service for information on my property. I was able to obtain the information I needed but was not aware I signed up for a monthly subscription. I contacted service rep Thomas and was able to cancel the subscription.

Great customer service!! David helped me right away and was very professional and courteous! I appreciate him helping me with what I needed, and I wish we had more representatives who helped as quickly as he did.

The agent who helped me out was very courteous. When I mentioned that their fee on their homepage was misleading, he offered to reverse the charge on my account. The website was user-friendly, easy to navigate.

BEWARE! I saw an ad for $1 property reports, so I clicked the link to get a report on my newly purchased property. The report was very basic, but interesting. I chose not to pay extra for other services. However, in addition to the $1 charge, there was an additional charge of $9.95. There is no email or contact information, but the site did offer a live chat feature. They were able to close my account to prevent any further charges, but did not reverse the $9.95 charge.

Very helpful! The agent respond immediately, understood the situation and answered all my questions instantly!!! I got my refund immediately. The matter was resolved quickly. Thank you so much for the help with Public Records!!!

My assistant Susan helped me with my issues in a timely manner. I really appreciate her! She is awesome! I needed assistance with an unauthorized charge on my account. She fixed my problem! Thanks Susan!

Pretty fast and reliable response time. Assisted without a headache. I would recommend it to other clients if they need to use this service for their customer service is fast and can answer any questions you have. Very clear to respond to my request.

Barbara was an amazing help! Superior customer support. Easily helped me cancel my account and remove my information, the experience with customer service went a lot smoother than I initially expected because of them. They are the best! Thank you for helping me!

Nicholas was great, he handled my request in a matter of seconds. Thank you for your help, I was worried it would be a long, lengthy process, but easy and simple. I was charged not realizing I signed up for monthly payments.

Very Easy to get a hold of and very helpful with what I needed to have done, and very quick at what I needed to have done. Took only a matter of like 2 minutes. Access was not hard to find if you needed help to cancel your account.

The customer service agent was very attentive, quick to respond and handled my questions very quickly. They were able to quickly find my account, and address the questions I had and the issue was resolved promptly.

I was charged $9.95 and reached out to customer service. I asked that my account be canceled and if possible, to give me a refund. Nancy resolved this issue in under 5 minutes for me. Very happy with the prompt, professional experience.

Public Records is outdated and just gathers online information. Biggest problem here is, you pay for one single report and automatically is signed up in their membership without even noticing it, until they keep charging weekly from us. At least the cancellation is easily done by the chat option. Most definitely not worth it, though.

Paul did a great job looking into my account and explaining why I was getting charges I didn't know about and then refunded me the extra charges. I would recommend that the website be more transparent. I had no idea I was signing up for recurring charges.

I was treated with dignity. I was charged unexpected fees. After chatting Mary, she was kind to issue refound for me. I was happy to hear it, as I was not expecting those charges. Thank you for treating me with dignity.

For what I needed it for, Public is a great service. It provides with more details than you’re probably asking for, it helps a lot with research. The support team is also very quick to solve an issue and gets a ride to the problem as quick as possible. No wait times, instant service early in the morning PST. Thank you, guys!

Couldn't find what I needed, but this was helpful in other areas. Easy & efficient. Chat personnel were excellent & helpful. I just no longer need this service & didn't want to continue it. It seems that you provide a very helpful service for those in need of finding information.

This system was very easy to use and get information I needed. However, with that being said, the initial search for what I needed was very confusing, and being charged 5 different times for things would suggest as such. Being charged 9.95 for an ongoing monthly account, when I didn’t know that I was, was very sneaky as well. I would not have agreed to that. I needed one report.

Found info for our property for CPA very easily. The various charges and later recurring charges that went through to our payment method were unexpected and not easy to avoid on the website. However, as it was a one-off enquiry for us, we considered it OK and when I used chat box to cancel the service - we received immediate efficient assistance. Thank you very much.

Nice and quickly.👌 A quick text and my transaction was completed as smoothly as anticipated. Great service, no hassle, straight to the point. Worth the time. Also learned about my grandparents life in more contrast with what they have on record.

I was seeing some charges I didn't recognize in my account. Easy fix, jumped online, headed to the site, clicked on Live Agent. Almost instantly connected with Amy, gave her my name and email, told her the issue and she just took care of things. I just needed to close the account due to some billing conflict. Was a simple process and tells me I'll use the services again if I need to.

I wasn’t aware I had signed up for a monthly subscription, guess I need to read everything, anyways the customer service person helped me right away. No waiting and immediately canceled my account. Great customer service.

I recently had the pleasure of using this company’s services, and I can confidently say it was an excellent experience from start to finish. From the very beginning, their customer support team was incredibly helpful, responsive, and easy to communicate with. They listened carefully to my needs and made the process smooth and convenient. I truly appreciated their willingness to go the extra mile to ensure everything was handled efficiently and to my satisfaction. The entire experience was seamless, and I felt valued as a customer throughout. It’s rare to find a company that combines professionalism with such genuine care for their clients, and this team exceeded my expectations in every way. I would not hesitate to use their services again in the future, and I highly recommend them to anyone looking for a reliable, customer-focused company that delivers both quality and convenience.

Kimberly was my associate while using the live chat function and all of my questions were answered promptly and requests were honored within seconds. Very appreciative of the quick and efficient customer service.

Needed help closing account and Ashley obliged. And explained how things worked and helped me with a small refund. I appreciate the quick action taken by her on this matter. Without it, I would have continued to pay for a service I only needed once.

Accurate results. Easy to use. Customer service was fast and friendly. I enjoyed how fast the search was. The website was clean and easy to navigate through. I have never used another website before and this one seemed easy and straight to the point.

I spoke to Stephanie who responded quickly and helped clear up my problem without any confusion. She was able to fix my problem on her side as well, meaning very little work on my end, which was nice. She also offered help with any further issues/problems. Great service. Highly recommend!

Your department has assisted us with what I needed for our real estate law firm. Ronald helped us with his great customer service. It is great to have something for our accuracy & benefits the firm greatly. We will continue to use in the near future if needed. Thank you.

I was looking at my bank account and noticed a $20 charge to Publicrecords. I did not realize that I had an account and the account was being charged $ 20 a month. I logged onto Public Records for assistance, and, found it. Kimberly was able to pull up my account, close my account, assure me that no more charges would follow and provided me with a confirmation number. I thought the customer service was quick, effective and respectful.

Excellent all around! Peter came online to chat quickly and my wait time between my questions and his responses was minimal. I was pleasantly surprised with this experience. I highly recommend Peter and this chat service!

Patricia was quick and effective in answering my question. She immediately suggested an action to help my situation. I was grateful for her proactive and prompt assistance.

Matthew was quick to solve my concern and extremely responsive and attentive. Did not hesitate to fix my problem. Thank you Matthew for how quick your help was today. He fixed the problem immediately.

The person who helped me was kind and very professional. They took care of my need in a very timely manner and were understanding to my situation in life so I recommended them to my friends and work place.

I engaged your service to review public records about myself and spouse. The $1 nominal charge was very reasonable, I thought, until time to authorize the charge at which point the screen told my that I would be charged on a monthly basis. Also, I was offered to have the report sent in .pdf for an additional $7 which was a little surprising as I had assumed a report would be emailed to me. I decided, what the heck, it's only $7 and a careful reading of the invoice told me I could cancel my account at any time. The program then informed me that my credit card had been declined by my bank. My bank sent me an IM fraud alert. This immediately raised my suspicions as to the legitimacy of the website. I told my bank I had authorize the $1 and $7 charge.

Kimberly assisted me so quickly. I had no idea I had signed up for something reccuring and she credited me back my extra charge and closed my account with haste. Thank you! She was so polite and helpful.

The website didn’t have an option to cancel. Clicked on chat and asked to cancel. Cancelled within a few minutes. Fast service. Although I didn’t use the website enough to know if it provides current information.

I requested a property report from public records and accidentally signed up for a subscription to the site. I reached out to customer support using their chat feature and Samantha helped me resolve the issue by refunding the charges.

Linda was quick and helpful to resolve my issue as I was not aware of this being a recurring charge and got it closed and refunded. I looked up information a few weeks ago and was not told or aware this was like a subscription so once I reached out, it was handled swiftly.

I wanted to close my account, and I was genuinely impressed by how incredibly easy and fast the entire process was. What I expected to be a complicated or time-consuming task turned out to be smooth and stress-free from start to finish. Barbara was especially great—she was professional, efficient, and very helpful throughout the process. She made everything clear and handled my request promptly, which I really appreciated. Overall, it was an excellent experience, and I couldn’t have asked for better service. 10/10.

I did live chat and the lady, Pamela was so nice and exceeded my expectations. Wish there were more service personnel like her! When I asked to cancel the subscription there were no questions asked simply handled the business at hand. Would definitely recommend.

Susan helped me with exactly what I was asking for and made it simple and straightforward. She did great helping me with the question I had. She only took about 5 minutes and now I feel relieved and happy she understood exactly what I was asking for. I am happy with the way she helped me today.

I needed to cancel my subscription and he helped me immediately and sent the refund. It was a great experience and I would recommend this website to anyone needing this service. I thought it was going to be harder to cancel than it turned out to be.

Thomas did great get right back to me however for the two purchases that I made I thought it would be eight dollars not almost 12. I would use a service again, but I would be very alert on how much everything costs.

I tried to close my account and apparently didn't do it correctly, so I was still being charged. I chatted with someone named Timothy, and he took care of it right away--no problem. He remained calm and unbiased, which is what I expect from a professional working in customer service. All around, it was a smooth separation. I will definitely rejoin at a later date when I need more help!

I pulled a property report in December that I wanted to see history of ownership. Somehow, I was auto-signed up for a monthly charge after pulling one report. I reached out to customer service, and they promptly resolved this for me.

I had a great experience with the chat support team. The representative was professional, patient, and very knowledgeable. Took the time to understand my issue and provided clear, effective solutions without rushing me. The entire process was smooth and stress-free. I truly appreciate the excellent customer service and would definitely reach out again if needed. Highly recommended!

I needed information on a family property in Middlesex County due to a demand by a sibling to cash in his share of the family home. I was able to obtain a wealth of info on the property at a reasonable cost. After all was obtained, they made the process of canceling the service simple and convenient. Thank you.

Very helpful, glad that they refunded my money. The public record is legitimate and very helpful. However, the way I wish they go about monetizing. It is a little bit disconcerting. I am glad, however, that they refunded my money. I will look for it in three or five days, and I will update this review.

Refund went quick and efficient. The customer help desk was easy to go through to get it done very quickly. I did not want a subscription, just a one time report. It worked out easy that was not much effort for me to explain.

The system was efficient in locating my account and resolving my issue. Didn't question me as to why I wanted to cancel. Did or try to upsell me. And getting a refund was quick. Lord. Stop making it impossible.

Service was good. Quick and easy, and handled my request with decency. The agent was prompt, explained the situation, and corrected it immediately. I would use this company again. If you need detailed reports, this is my go-to company.

Excellent customer service with PublicRecords.us. Richard was able to resolve my question/issues, answer my questions and provide me with the necessary information regarding my situation. The service was handled professionally and quickly. Thank you.

I was about to find what I was looking for but couldn’t figure out how to close my account. The chat was quick to respond and get to the point. No extra steps to close my account either, they instantly closed my account for me.

Quick response through the chat feature and quick to resolve my concern. Literally took like just a few statements. Was so much easier than I thought. Definitely would recommend you ask and use the chat feature.

I was accidentally signed up for a subscription thinking I was using only once and was charged a monthly fee. My agent realized my mistake and promptly refunded the fee and cancelled the subscription. He was efficient and kind. I will recommend this site in the future and will use again if I have the need.

I had a great experience with Gary during my recent transaction. He helped me close my account quickly and made the whole process clear and easy to understand. I really appreciated how efficient, professional, and helpful he was throughout. Thank you, Gary, for the excellent service! ⭐️

Ashley with customer service was great help! She helped me with closing out my account without any issues. I appreciate the swiftness in response and action, too. Should I need to look up more info, I will definitely use this site again solely based on customer service!

It was quick and easy and I didn't have to go back and forth answering questions. Very prompt and solved my issue right away. Didn't have to make a long phone call or have a long conversation trying to sell me anything.

Alexander helped me tremendously. He was excellent! I needed to opt out & wasn't sure how to do it. Alexander was professional in actions & words. I will tell others who may use this service family and friends.

Customer service through the live chat was amazing! … That was a follow up from a customer service phone call. The original call only accomplished fixing half of the problem. Thus the further contact through your live chat. None of the charges should’ve been on my account, to begin with. Totally blindsided me, because I only authorized a $1 charge back on the 8th of January… so I thought… maybe when you’re billing someone once or twice a month? With an increased amount of the charge? Send the customers a statement! It’s pretty simple practice, no? That would avoid all of the monthly subscription disputes that your consumers Have NO IDEA that they’ve signed up for! I’m thankful that crediting my account was not a bigger issue…

Great experience. Fast and painless and was able to complete my request in a matter of seconds once I was verified. Gave me a confirmation number to show my request had been completed and made sure I was satisfied before closing the chat.

Ronald was excellent and so helpful today. Your website was so useful for gathering information and much appreciated. I needed to look up data on an old Jeep Wrangler and the information provided was very thorough and detailed.

Good product. They also canceled when I asked them to. The site was easy to use. The only issue is you don't realize you keep getting charged for the product. Otherwise, all was good. This works when you are in need of a document quickly.

I used Publicrecords a couple of times and got great results. That was enough for my purpose and then I reached out to stop subscription payments for my account. My request was handled fast and professionally by Anthony. It was very efficient. Great job.

I am upgrading this because they so quickly refunded the fees, however, I am keeping my warning of being careful what you sign up. It is still not clear how I signed up for the subscription fee. Customer service was very easy though and they promptly refunded.

I was helped quickly. I appreciated the prompt service. If you are looking for multiple items, including your own info, this is a great way to see what's out there.

Great support. Answered all requests the first time. Allowed to fully understand the need before answering. Handled the problem with ease and then asked how else to help. Then talked about what needed to be done next.

Responsive customer service, which is important to me in order to ensure I wasn't getting scammed and all that. Can be used for bad, can be used for good. Really just watch out for what you get charged for, and that's that.

I went online to check my own records and thought I was purchasing a one-time package. When I found out that it was a subscription about a month later, they quickly refunded me what I didn't know I would be charged and cancelled all future charges. Took less than 4 minutes.

I had a great experience with the customer care team, who helped me resolve my issue right away. Thank you for all your help in obtaining the information I needed for a county application. Will be sure to review your team again if we ever need any public information again regarding our property.

On-line chat agent was very helpful when I asked to close my account. Appreciate the quick support. I used this service for a one-time only search and received the information that I needed at that time. Thank you,

I wanted to cancel my subscription and the process was easy and smooth. Thank you to Nora in customer service who helped me! I received my confirmation almost immediately after. I received all the information I needed and did not need the service any longer but they helped right away.

I contacted PublicRecords.us and they promptly canceled my subscription and refunded my money. No problem at all. No questions asked, smooth transaction.

Quick response and easy. He was able to close my account in about 1 minute. I was pleased with the fact response and issue time. Confirmation number was provided and said there will be no further charges.

Used this site to check on a vehicle's history. Was charged $1 for access then $7 for a pdf report and then $9.95 for something I didn't use. They refunded the $9.95. I would recommend this site to others.

I had an outstanding experience with this customer service representative from start to finish. They were friendly, patient, and genuinely attentive to my concerns. What stood out most was their ability to listen carefully and provide clear, helpful solutions without making me feel rushed. They went above and beyond to ensure my issue was fully resolved, even taking extra time to explain my options and follow up to make sure everything worked out perfectly. Their professionalism and positive attitude made what could have been a frustrating situation incredibly easy and stress-free. It’s rare to encounter someone so dedicated to customer satisfaction, and it truly made a difference in my overall experience. I would absolutely recommend this representative to anyone needing assistance, and I hope more customer service interactions can be this pleasant and efficient in the future.

Read the other reviews about not realizing they signed up for subscriptions. My experience also. Except I do a lot of work on the internet and I'm pretty careful about stuff like that. This company is a soft scam. They provide a service that is arguably worth the initial cost, but they obfuscate and then follow up with "good" customer service after months of unwanted charges are caught. Don't fall for it, or if you must use them, check your bank records for the months that follow.

I was receiving additional charges after my initial and decided I no longer needed the service. Figuring this would be another long and lengthy battle to cut subscriptions fees, I was surprisingly proved wrong when Anthony resolved my issue swiftly and promptly! Highly professional.

Unfortunately, it was the wrong person. Possibly the person had several different addresses within the USA. I will use your services in the future. Thank you for your corporation. This was my first experience in record church.

Found info that I was looking for & since I didn't need any other info, I cancelled my subscription via live chat. It was very efficient & easy to do. Very responsive! I appreciate that! Would recommend this service to anyone searching for information! I was given info in regards to family, addresses, emails, phone numbers, etc.

I asked Stephanie if I just accidentally signed up for a subscription. She said I did not but, to prevent any further charges, she would close my account. I appreciate that I spoke to a real person and she was quick and helpful.

Good service, fast and reliable. I have no complaints whatsoever. It was great when I needed to cancel my account. It definitely canceled very fast. No hesitation. I stated what I needed and it was done. I would recommend them.

I requested a cancellation of my account because the information that I was given was not for the person I was inquiring about. The information was of a different name and family member. So that information was not essential to my needs. Thank you so much for the information provided even if it was not the person I was looking for. The customer service person was very helpful and efficient. The service was very helpful and quick. My cancellation was done in less than two minutes. Thank You.

****Very helpful support team who took care of any issues prompt and decisively. My concerns were met with the quickest solutions and friendly team member. Thank you!****

I sent in an inquiry and received full report after making payment with my credit card. I did not realize I was signing up for a monthly service, which I did not need. I saw on my CC statement I was charged another fee. I had received several text messages about my active account and logged in and saw it is a subscription. I started a chat with a representative, not sure if it was AI or a real person, but they immediately closed the account for me as state they are refunding the latest charge back to my CC. Very quick service and hoping I will see the refund. Thanks.

Got the information I needed right away. Susan was wonderful helping make sure no future payments would be charged. I found the other person in my accident and got the information I needed. Site and customer service are wonderful.

I had used your service for a single purpose and forgot to cancel. The online chat agent looked up my account and processed my cancellation immediately. I appreciate the quick service and helpful attitude of the chat agent. Much appreciated.

I contacted the chat, and was helped by Amy. She was efficient and friendly. I really appreciate that. She understood what I needed, and provided the solution quickly.

Matthew helped me out as far as explaining my issue to me and guided me through the process. He did not give me a hard time and access to customer support was easy. I told him my issue and he was eager to help out and resolution was fast. I am very satisfied.

I was charged for an account I forgot I had, and the agent closed the account, and refunded me. Was very friendly, and courteous. Knowledgeable as well. I was relieved that he was able to take care of my issues!

I needed to access certain information about my property quickly, but my re order were at home. I was able to get the information I needed quickly and securely on the go. Will use them again in the future.

Everything was great! Got the results I needed on a timely fashion. Didn’t take hours nor days. Everything was easy, quick, & straight to the point. I would recommend. Customer support did an awesome job as well!

Great service to use when needed. Excellent customer support. Highly recommend. I needed to cancel my subscription and no longer had my login credentials and customer support was on top it quickly and was able to close my account. Will definitely use this service again in the future.

Customer service was amazing. Very prompt and very helpful. Was quick to assist and provided the ideal solution I was trying to reach. Overall very happy experience, thank you so much for helping me. <3

The website is fairly easy to navigate and use. Not price friendly for those using for one time or single use, but for multiple use would be ideal. Customer service is on point via chat system with resolutions almost instant. Closed account, not needing any reoccurring balances with no resistance. I would reuse in the future.

Gary did an excellent job in helping me out. No hassle or anything from him. Just straight to the point and was able to help me out quick. That’s how you do it. He was able to get me a refund. And he was able to cancel my subscription without question.

Was not aware of the reoccurring financial relationship initialized by the platform's use, but was quickly resolved despite my intermittent connection to the world. Information is aggregated from many sources, and has refinement opportunities to most appropriately feed autoagents some day with a lot more work if that's the goal. Terrible hallucinations incorporated by corrupt institutional contributors make it a terrible idea for production. It's important to remember no cop ever inputs the people's reaction reports to their slick attempts to target, attack, and extract resources from them as the criminal organization they've always been to day. When querying the intel make sure you understand the potential catastrophe using something with so many external corruptions of actual events pretending to be public dancing sources of truth.

I wasn't sure that I needed the full access to the account so I decided to cancel my account shortly after creating it, but I found the site to be very user friendly and may consider having an account again in the future.

I was assisted in canceling a subscription I did not sign up for. I was able to get a refund as well. The process is efficient and responses were fast. It's ridiculous that you are trying to make me make my review longer I have said all I need to say.

I initially had a good experience—I was able to quickly get the information my tax preparer needed about my property. However, things took a turn when I noticed a $9.95 charge in addition to the $1 paperwork fee. I contacted support, and they were able to quickly close my account and refund the pending charge.

I looked up information on your website and agreed to pay $1.00 for information I was seeking. I then was put on some monthly program and charged a total of $29.85 for a monthly subscription that I was unaware of. I contacted Virginia in Customer Support and she cancelled my account - That was unauthorized and I was told that the $29.85 charged to my account would be rebated to me. She was very helpful - I am just hoping that what I was told is true. Again I did not authorize any recurring charges to be taken off of my credit card.

Friendly and immediate service that quickly addressed my concerns. I was being charged unknowingly by PublicRecords.us and George gave me a refund all charges I was not aware of. Perfect customer service.

Great customer service! They assisted me in all I needed very quickly. I bought this service to get a blueprint and I wasn't able to receive it, but I ask them to cancel my subscription to not get billed again and they did right away.

Used service to look up some public records... Was useful... There was a charge. I thought it was a one-time fee... not a recurring fee. I was able to quickly resolve this via online chat on the website.

I do need it in the future, I will contact them. They were kind and efficient on everything, and refunding service I did not use. They were up to date on records and very informative on records across the state. Thank you.

I had an issue where we were being charged monthly for the service and we didn't realize it we were just trying to look up a one-time search on our property before we bought it and we noticed it on our credit card. I contacted you and Thomas got on and helped resolve everything. Was great, thank you so much for the help.

Thank you for keeping my information private. My identity was stolen and released on the dark web and I have a specialist trying to help. So keeping my information confidential is appreciated. Mary helped me today. Thanks.

Helpful. Easy to cancel subscription via live chat. Also, helpful information I found but not completely what I needed. I would have like more recent court dates. I enjoy gardening and spending time with my kids. Thank you for your help.

I used PublicRecords to get the legal description of my mother's home quickly for a HELOC. It was easy and affordable. A few weeks later I was charged for a report I did not order as if it was a recurring charge. The chat agent was able to refund my money and cancel any subscription in about a minute. Good job.

The level of customer service provided by PublicRecords.us is exceptional. One of PublicRecords.us customer service representatives, Amy, assisted me with managing my account. She was absolutely awesome -- very professional, very understanding, exceptionally prompt and addressed all of my needs. I would recommend her to assist with any and all customer needs.

Great Customer Service, very fast and efficient and I truly appreciate the help I received. Would recommend anytime you need any type of report concerning a vehicle. Highly recommended and appreciated.