PublicRecords.us Reviews

I used Public Records to locate information I needed. It was easy to access info and also easy to cancel when I no longer needed the service. It took only a few minutes to receive assistance through live chat start to finish.

Finding the information I wanted on this website was relatively easy. There was more information than I needed or expected. However, I did not realize that I was signing up for a subscription. Since I didn't need research on any other issue, I cancelled my subscription. Cancelling my account was easy and quick. I appreciated that.

I had done a 1 dollar one time search, had not read the part where I would be charged a monthly fee. I did reach out to customer service via chat, as no other way to cancel, and they took care of it in seconds. Overall I am pleased.

Amy was wonderful, she was able to assist me with my needs immediately and resolved the matter within minutes! I will recommend this to anyone to use this platform because of the great customer service.

Carol delivered an exceptional, efficient client service experience. So good, I had to ask if she was a real person VS AI. As my prior experience with chat help is horrendous. This was just the opposite. Many thanks for her!

I was able to run the report needed and get the needed information. When I no longer needed the account, it was incredibly easy to cancel. I have had horrible experiences with closing accounts with different companies, but this one was easy.

I found the platform very easy to use and quick in providing the data that I was looking for. When it was time to cancel, since research was completed Kimberly in customer service was amazingly efficient and addressed my concerns to my satisfaction.

Kevin in customer service was friendly, fast, and helpful. My question was answered easily and he addressed my account needs immediately. Thank you so much for all your help. I received all the information that I came to PublicRecords for and needed to address my account. Kevin helped me more than satisfactorily.

Ronald was very helpful and nice. Easily closed my account. I found the info I was looking for while I used my account. Except I couldn’t find my mugshot, but maybe that is not in the system anywhere.

Very responsive customer service. I will use again, and recommend to others. Very comprehensive report, and ownership histories provided. Very competitive pricing. The chat feature for existing customers works extremely well.

I wanted to close my account and it was taken care of immediately. No hassle! I will use you again. I appreciate not being pushed or coerced to keep account open. Thank you.

Service representative was responsive and responded to my requests to address my complaint. I will wait to see if the final outcome or action is satisfactory, but he was well received and handled himself very well

I contacted the company to get a record mailed to me. Fairly straightforward - I paid the fee - documents arrived in the mail very quickly. Two months afterwards, I started getting charged $20 every 2 weeks. I contacted the company over the email help and the representative Ryan was very helpful. He refunded me the $140 and cancelled the subscription very quickly and without difficulty.

Hands down the best, most streamlined customer service I've seen in the last 20 years. It should always be this simple. I don't know why, but this is something that has been lost and it was nice to see it isn't completely dead.

I recently utilized a public records service and found the experience to be highly satisfactory. The associate assisting me was exceptionally prompt and remarkably helpful throughout the process. They ensured that all necessary information was readily available and presented clearly. The final report contained comprehensive details, meeting all my requirements. I would certainly recommend this service for its efficiency and thoroughness.

So far, the experience was pretty smooth in every sense. I was able to locate the information I was looking for. When I tried to sign in again, it showed me a more simplified page than before, so I had some difficulty finding how to cancel my membership, and I had to reach out through the chat, but Timothy helped me right away. Thank you!

Ordered a report and got charged again for some reason. Easy enough to chat in to close account but just a reminder FCC rule say I should be able to cancel a service the same I signed up. Where is the cancel account button on the site? Get on it please.

I was a little worried when I first logged on thinking that whoever was on the other side of the chat box would not be able to help but to my surprise Nancy did a great job in helping me with my needs today. She was fast and efficient.

The report wasn't as thorough as I wanted, but happily paid the initial fee for it. Thought it was a clearer driving report of every ticket but it isn't. No need for a subscription on it and the employee promptly corrected the assessed monthly fees once I realized it continued billing me. Very painless resolution, much appreciated!

Great service. Fast turnaround on the data sets you are looking for. Detailed reports that stretch waaaay back. Definitely worth the price for the service and output. Inputting data was very easy. The wait time to present that data was minimal. Overall a good experience.

The site provided the info I needed. But it wasn't made clear that the initial fee I paid to obtain the information would trigger an ongoing monthly subscription that I never knowingly authorized. Making it clear to the consumer that you'll begin auto billing on a monthly basis would be helpful and avoid frustration. To cancel, I used your online chat, which was fast and straightforward.

Quickest chat experience ever. David wasted no time caring for my request. Happy to leave a review. This review has a minimum character limit and that kinda sucks. This text is all just filler the chat interaction was literally like 1 minute.

Sarah helped very quick. She helped me close my account in seconds when I was getting charged too many times for keeping my account open. I thought the process was very easy with her help. If I go back I’ll ask for Sarah again.

Purchased what I needed and chat service was easy and Jerry addressed what I needed. He provided breakdown of charges. I don’t clearly remember verbiage on the $20 fee being part of the report and am wondering if this is subscription, as Jerry closed my account to prevent future charges(?).

Very responsive, respectful, and helpful team. Appreciate Amy’s help on resolving my issue within a minute. Very responsive, respectful, and helpful team. Appreciate Amy’s help on resolving my issue within a minute.

I love this service. It was accurate and very trusting. Customer service was on point with every question I needed answered. Customer service showed me kindness and care for my needs to be addressed. I give a rating of 10,000.

Do not use this service. Did a one-time search on a property. They don't tell you it is a subscription. Looked at my credit card statement and they had been charging me for several months. No place to cancel on their site. Had to call the number listed on my credit card statement. They scammed me out of 3 months of payments.

While looking over bank account, I found two $20 charges twice a month for Publirecords.us. I used the live chat and Amy and Charles refunded everything very quickly. The service was dubious that one time I used it in Oct 2025. Didn’t use it again. I was surprised how predatory and deceptive this was. I was very happy to have it quickly resolved.

They got me with recurring payments. I thought it was a one-time thing, apparently so did everyone else. I will say this, they canceled my account and supposedly gave me a refund. If I get the refund, I'll be happy. We'll see.

I received an unexpected charge after not fully understanding what I purchased. I was issued a refund for what I did not intend to get, and everything was explained very calmly to me. They were very helpful and professional.

Ronald was very prompt and professional in helping me today. He resolved two of my concerns within a minute. He's a real asset to the company. Thanks, Ronald!

Awesome site with a lot of good information. Very happy I stumbled upon it. I just found it on Google. It’s been easy to use, and it’s a very good price. I am very happy to have used it. Thank you again.

I requested a report and was told it would only cost $1. The next day, I noticed my card was charged an additional $10. And then two weeks later, another $10. I’ve only logged onto this account once. What a rip off. I didn’t sign up for a subscription.

Customer service rep Anthony did a fantastic job. I thought it was only $1 and was charged an additional $20. I used the chat and customer service representative was able to issue a refund and close the account.

Support (via chat) was extremely quick to pick up my request and help me. I had a billing question/issue. I chatted with Anthony, who paid close attention to my issue and offered some options for resolving it. After a brief back and forth, Anthony resolved the issue to my complete satisfaction.

This was a waste of time and didn't supply any information nor court records. I had to go to the local police station to get the information I needed. Had no idea it was a subscription until I received an email about additional charges.

The person who helped me was very helpful and cancelled my membership, which I did not want very fast. I am not happy because I didn’t know that I signed up for a membership, nor did I know that I’d be charged almost 20$. I thought it was only 1$.

The customer chat helped me right away. I was refunded with no question, no runaround, and zero problem. It’s rare that you don’t run into somebody trying to sell you on something else or just prolonging the experience unnecessarily. This did none of those things, and it is very much appreciated!

The site was easy to navigate, and I was pleased with how easily I found the information I was looking for. The prices were up front and affordable. When I did have a question, the support team handled it quickly.

Public record was great, they were able to help me locate my family member I had lost contact with over 20 years ago. We have spoken over the phone, and look forward to reuniting again. Thank you so much.

The service and access to someone via chat was so simple and helpful. I would definitely use their service again in the future if ever needed. The customer service rep was most kind. I was accidentally charge and they handled the refund efficiently and quickly.

I needed information for our HELOC. I used this website and was charged what I expected to be charged. Days later I got charged $5, then another $5, then $10. I reached out through customer service and cancelled my account, received confirmation that my account was cancelled and today I’m being charged $20! I reached out to them again, I did the online chat and it tells me my account was cancelled on 03/04/26. So why am I still being billed?

I had a very positive experience using PublicRecords.us. The platform was straightforward and easy to navigate, which made the entire process efficient from start to finish. What stood out the most to me was how fast the results were delivered. Within a very short time, I was able to access the information I needed without any delays or confusion. That level of speed is extremely valuable, especially when you’re working on something time-sensitive.

Kimberly was extremely helpful in managing my concerns. They did so professionally and quickly until I was satisfied with my result. I don't love that I didn't knowingly sign up at first, that felt confusing, but I am glad it's resolved now.

Very easy online chat function. I was able to resolve my issue quickly and painlessly! Great customer service.

Quick and easy assistance from who helped me, didn't have to wait long to get an answer or response.

Anthony was quick to respond and address my request to close the account. He quickly was able to pull up my account. It took only a couple of minutes. I don’t think I can give more details than what has already been provided.

Easy experience to cancel subscription, However I wasn't aware of subscribing when I first made a payment. But it's over now. Next time, just be more thorough in the initial stage. The live chat feature was quick and effective. Was able to resolve my issue of cancelling subscription fast. Thank you

I needed to cancel my account. I only meant to pull up records on one property and I started receiving charges that I didn’t approve. I didn’t want to spend a bunch of time trying to get this canceled. The process was very simple and probably the easiest cancellation I’ve ever experienced. Thank you.

Pamela did a fantastic job assisting me with a billing issue. The process was quick and easy! I could not have asked for a better experience. Def. reach out to their customer service if you need assistance.

I gave it a 3 out of five because it didn’t give me the extensive search I was looking for but it did offer one search for a $1.00 and I would be getting a monthly subscription for $9.95 which gave me more searches but offered to be able to not have the subscription if I cancelled. And because it wasn’t the kind of search I needed I was able to cancel. But was still charged the $9.95. But when I went to chat and explained it the rep was super nice and refunded the $9.95 back. Great customer service. They respond to chat immediately which is awesome. If they offer the kind of search you are looking for then this is the perfect site for you.

When trying to cancel my account there was no option after logging in, no account settings or anything that all other websites have if you have an account with them. However, once I asked the chatbot to cancel my account and to stop charging me they processed it in seconds and I received an email confirmation so I appreciate that at least.

Dealing with Public Records, it’s easy to access the records and also when requested a refund for an overcharge they were very obliging. Traditionally dealing with computer companies and subscriptions are extremely difficult. Thank you

This website was very easy to maneuver through the system and was able to use the live chat with accuracy and quick responses. I was able to sit in a hospital next to my husband while using the website to help resolve the accident in search of the tag of operator 1

Thank you for helping me when chatting on the online service. The records search was great. The charges were minimal and the customer service was so responsive and I asked for something else and the representative delivered!

I was very promptly able to chat with a supporter - Raymond. I did not have to wait on hold for longer than one minute and they were able to help me rectify my issues within five minutes. The speed and ease in getting this done deserves a 5 star review.

Had a frustrating experience with the billing. It was very easy to accidentally get enrolled in recurring subscription packages after purchasing a $1.99 report, without fully realizing it. On top of that, I ended up being charged on two different accounts because I purchased two separate $1.99 reports using both my old and new email addresses, and both were automatically placed into ongoing paid plans, and yet I couldn't figure out how to log back in to either account to figure out what was going on. That said, the customer service was excellent. It was honestly one of the best customer service experiences I’ve had in a long time, and I really appreciated how helpful and responsive they were. Donna was who I spoke to on live chat.

Great customer service from Charles. Quickly corrected my issue refunding unauthorized transactions and fully closing my account so it can’t happen again. Was being charged for months and didn’t know why. Tried accessing my account and was unable to figure out what was happening or how to correct it. I finally found my way to chat option after another unauthorized charge and quickly had my concerns taken care of.

Russel was efficient, clearly answered my questions and found a quick solution. I was a bit confused at first but Russel made it clear he was there to help. Give this person a raise. The services of the platform are also easy to use and give detailed information. NOT A SCAM. Real information.

Fantastic service. Fast to resolve an issue I was having. I had charges that I was unaware of and Ronald helped me extremely fast and got it all resolved for further charges. Great service. I would definitely recommend for further people.

Easy experience with the live chat and was able to quickly cancel service once I no longer needed it. Tim helped immensely with being friendly and ensuring I had everything taken care of. He was on top of getting my account canceled when I asked and didn’t provide any additional questions about continuing my subscription.

When I needed help with my account, I received great support and an efficient response. My request was handled in a professional manner with efficiency. Compared to other companies, the ease of this support was very high.

Steven was helpful and informative. I needed to close my account and inquire about charges, and he responded with previous charge and future charges if I keep my account active. Also, fast with his responses!

Got ahold of the chat person and he was able to close my account for me easy. I knew that I was charging me 9.95 a month but It just wasn't worth it for me. I only needed to look up one thing and then could not figure out how to deactivate my account. But was able to get the help.

Kimberly was fast and efficient.... Great service. She had my reference # and that was it .... Just fine.... Best ever. Cannot think of more accolades than I have listed.

I had a great experience with Kimberly. I had a question/issue and she helped me answer my question right away and took care of the issue just as fast. I am very happy with the service that was provided.

Service today was excellent. Keeping the notification that a refund is being processed; however, the website is misleading does not clearly explain the subscription service. Seems to offer a single report for $1.00, but every step after has a charge. Should clearly outline and require approval for the monthly subscription.

I used the chat (as recommended by the site) to close any subscriptions since I only had a need for 1 report. The chat experience was super simple, easy and pleasant. The agent was professional and able to help me within 5 minutes. No solicitations or any marketing. I really appreciate that.

Quick solution: Carol solved the issue quickly and efficiently. She promised me a refund which is what I needed and am entitled to. Thank you, Carol. Regardless of Carol, I should have never been charged.

Today I had the pleasure of speaking with Thomas. He was very helpful and resolved my issue immediately. I looked up my record and was under the impression I was to be charged only $1. I received an alert stating I was charged $20. I called and asked for a refund of the $20 and to close my account as I wasn't aware of the report package. Thomas assisted me and I am very satisfied with my experience. I would suggest you make it more clear that you are signing up for a report package on the website because it is very confusing.

Pamela did a great job helping me work on my recurrent Public Records charge. I had been getting a recurring deduction on my account and she helped resolve it. I only requested a one time public record and paid at the time but I have been seeing recurring deduction of $20 for 4 months. She helped close my account and I am waiting for the refund of $80

Great service provided today. I used the website for my business needs and was able to find the info I was seeking. Then once I no longer needed the service I was able to close my account with ease. I will open it up again if need be in the future. The person who assisted me was speedy and got done what needed to be done. Thank you!

I used PublicRecords to find an incarcerated friend. Easy to use and very helpful in finding my friend so I could contact him. Once I used public records services, I wanted to close my account and not be charged monthly. Scott from customer service was wonderful in helping me do so. I enjoyed all experiences with public records. It was a quick and painless experience.

I was being charged for some reports I unknowingly signed up for. I reached out to a live chat agent, Maria. She fully refunded all my charges for the last month or so! Very happy with the service, response and transparency!

Margaret assisted me with incredible speed. She resolved all of my issues almost instantly. This was the best customer service I’ve ever received. Thank you again. I really appreciate it. Will recommend.

I had a misunderstanding using the web page but the live chat was so helpful and resolved my issue within 5 minutes. Customer service is great and fast. They were informative while helping solve the problem, so I don't make the same mistake in the future. Thank you!

Thomas was very helpful and fast! I was having an issue with my account, and it was resolved. He responded all my questions and fixed the issue in no time. He was very polite and knowledgeable. Thank you for your help, Thomas!

They were able to get my Vin records that I needed for service history. Very cheap and quick. I also reached out on Live Chat for some questions, and they were very helpful, in the middle of the night!

The bot helped me promptly with a refund and a closure of my account. Within five minutes all of my concerns were met and resolved. This is some of the finest customer service I've recently dealt with.

Quick and appropriate help was provided for the account query and closure. Very helpful person at the customer service end. Quick, straightforward resolution without any confusion in communication. Saved time with a quicker resolution.

Excellent customer service. I didn't realize what I was signing up for, and for that I blame both myself and the site, I don't feel it was very transparent, I thought I was buying an individual report. I was charged a couple of times and while I thought I have to look into this I never did. Life just too hectic, anyway, today I got notified of another charge and finally looked into it. I used the chat feature and Timothy helped me immediately, he cancelled the inadvertent subscription and refunded the latest charge. I am extremely happy I finally reached out! Timothy was wonderful.

Easy to navigate, found what I was looking for. Had an issue with local Gov. about some things, found out it wasn't the right-named person, got it cleared up, everything good now. Customer service was great.

Ashley was super friendly, patient, and professional throughout the entire chat. She answered all of my questions clearly and took the time to look up the information I needed instead of giving a rushed response. I really appreciated how helpful and thorough she was. Thank you, Ashley, for making the experience so easy and pleasant!

This was supposed to be a 1 time charge to access a record, little was I aware this company would repeatedly charge my credit card! The lady who assisted me in closing the account did so swiftly, thankfully, before I had another charge. Google even highlights your company as promoting a recurring subscription charge without the user knowing, extremely shady business practice!

I needed help to cancel my subscription and thought this would request will take long or will have Trouble canceling but Nora was great! Assisted me quickly and efficiently. I didn’t have any problems or any issues to cancel.

Debra was very helpful in assisting me with my account information! I had trouble locating the page necessary to access this information, and through the live chat feature, she was accurate with handling my request.

I did a search on someone in January and have be continuously charged amounts since then. I sent a chat through PublicRecords.us and was taken care of quickly. My account was closed and a refund was issued (will receive in 5 days). I appreciate the quick service from Gary.

Used for a background check and inadvertently signed up for a records package. Chat assistant helped me cancel and refund the $20.00 for that package. I didn't recall reading about a $20.00 fee to access records anytime I needed. I just needed the single report. Chat feature is great so I could handle while at work without having to step away and make a call.

I was fine paying $1.00 for the service but then charged $9.95 for a package charge I never saw or agreed to. If I missed it, my bad, but unhappy to be charged this fee. It was never clear of this additional charge. Getting it removed through the chat option was easy and simple.

My update since writing the review: they refunded what they'd overcharged me without question. I therefore have no complaints against this company.

When using this program I was unaware of the package I was opted into. I either accidentally clicked something because to my knowledge I never agreed to pay a subscription of $9.95. When I got an agent on live chat and expressed this concern, the agent immediately supported all my issues. I got my account cancelled and refunded without the usual hesitation or combative response. This was a smooth resolution and I am extremely happy with the service I received. Thank you for all your help and support.

The "package" option is a bit confusing and my live chat first agent Scott was not helpful, his answers to my questions provided very little clarity and he told me incorrectly that I could cancel before I would be charged the $20 monthly fee. Luckily when I realized I had been charged I chatted again and my second agent Mary processed a refund without me having to jump through hoops. She provided much better customer service made reverse my opinion that that this website is a scam. It may not be for me, but at least the employee understood someone had given me incorrect information and took actions to correct it immediately. In summary, if you only need a copy of your own taxes, just call your local county's treasure office.

**Review for Public Records US. I recently had to cancel my services with Public Records US and while I was initially concerned about the process, I was pleasantly surprised by the level of customer care I received. After canceling, I noticed an accidental charge on my account. I reached out to their customer support and I must say, they handled my concern with remarkable efficiency. The representative I spoke with was not only friendly but also understanding. They quickly reversed the charge without any hassle on my part, making the entire experience stress-free. It’s rare to find a company that values its customers this much, especially when it comes to resolving issues.

The rep was courteous and efficient, I was upset about a $9.95 charge on my account and she closed my account and refunded me my money. The rep was great at their job and made my experience great!!!***

My interaction was easy and fast. It was pain free and I was able to move on with my day in under 5 minutes. Richard made closing my account hassle free. Thanks again! I don't have much more to say about it but apparently I have to make my message longer so here is a bunch of filler. The review is the most annoying part so far.

Donna was quick with their response and solved my problem easily. There were no hassles or anything just straight to the point of resolving my issue. Thanks Donna for your help.

Patricia effectively addressed my concerns, making the entire experience quite enjoyable. She took the time to thoroughly explain the charges, ensuring I understood everything. The level of customer service was exceptional.

Buyer beware. What looks like a simple $1 charge quickly turns into something much more expensive. After signing up, I discovered they had actually charged me $7 for a PDF report and then added a $9.95 subscription fee on top of that—without making it clear upfront. The worst part? Everything they provide can be easily found for free on your local government website. There’s absolutely no need to pay for this information. Save your money and skip the frustration. Stay away.

I was able to find the information I needed relatively quickly and it was easy to communicate on chat to solve problems and to make sure they answered. Had cancelled my account after I received my search information.

I needed to cancel my account, because I just needed to research 1 thing. Ms. ** helped me with it, very easy and quickly. Thank you Ms. **.

Very helpful and quick responses, was able to get all the information I needed. Customer support was also very friendly and informative for a swift resolution.

Anthony helped me today. I was not aware I got a package deal and started seeing 20.00 charges and had no idea. Within 0 minutes he had the account cancelled and a refund.

Kimberly was AWESOME! She closed out my account and issued a refund for the charges that were taken out today. The website was difficult to navigate; but the live chat I was connected with a live person right away and Kimberly was very helpful.

Kimberly was very understanding and experienced. Helped me with my problem in a matter of seconds. At first I was worried and upset, but was immediately at ease by the service. Because I was charged the last of my funds in my account.

I don't mind paying for a service if that's what I choose to use. I do mind when a company hides their intentions and signs you up for an exorbitant ongoing fee. Ronald was a big help in fixing this.

Updated on 04/07/2026: I would like to update that my husband reached out to their customer service and they did close the account however they were extremely evasive and talked to him like a child stating do you remember when you looked up that one thing in Oct. They failed to mention what the bank confirmed.. They have been taking money out every month to a sum of near 200 dollars. I hope this review helps to warn other seniors of the deceptive and misleading practices.

I spoke with Kimberley, who assisted me in reversing the monthly charge and canceled my account due to personal financial reasons. She was so kind and efficient in helping me. Thank you providing great service!

Needed to close an account, but wasn't sure how to do it and couldn't find a link to do so online. I received help by the associate through the live chat helped me by closing the account. Well done, thank you.

Thomas took care of my issue (closing my account) very quickly, with no questions asked. I received a confirmation email within seconds, as well. I didn't realize that when I downloaded the public record, a monthly charge was a part of the "report package". He explained that to me and cancelled the subscription for me. Thanks!

The live chat agent was very helpful. I had only used this service on one day several months ago, but found that I was getting billed for several months. I was not expecting to get any results with the live chat feature but to my surprise, the agent quickly answered my questions and resolved my issue within a very short period of time. This is the best live chat response I have ever experienced.

An account was opened for a one time search but was billed several charges. I called customer service and they did an excellent job understanding the complain and were able to assist me right away while refunding me the extra charges. Thank you for your quick customer service.

Needed my subscription canceled and it was effortless. Customer service agent was quick to reply and quick to resolve my situation. Apparently I need to use more characters in this review so here we are.

Found the information I needed easily and when I needed chat assistance, the agent responding helped me quickly. The site was easy to use and it was easy to stop any recurring charges once I found the info I was looking for.

Website is very easy to use. Just be careful they will charge you monthly even if you don't use this service anymore. However, Customer service was very helpful! Their review guidelines are very picky, tried submitting few times, but guidelines said too short.

The agent was thorough and efficient in addressing my needs and provided all follow-up and info for my files and reference going forward. A1 service recovery displayed in offering me the apology and stating next steps - made it a very easy inquiry on my end.

I was looking up an old charge that I had in Texas more than 25 years ago for a job application. I was able to retrieve the information. Then I was overcharged because I misunderstood something and they corrected it right away. Great service.

When contacting customer service, they were very professional, accurate and helpful. I was given the information I needed to resolve my issues. Great support. They were able to direct me to other areas on their website that I could resolve my issues. They were also able to answer all the questions I had, concisely and quickly.

I waited less than 30 seconds for someone to answer the chat and they were quick and very responsive. My questions and concerns were addressed and handled very professionally. I expressed that I was upset about the continued monthly charge after canceling and they immediately refunded me without any issues.

I somehow subscribed to your service by mistake. I contacted you through your on-line chat. The person replying to me was very helpful and satisfied my wishes to discontinue your service at this time....

I had a great experience overall and would definitely recommend it to others. From the moment I started, everything felt easy to navigate and well-organized, which made the entire process smooth and stress-free. What really stood out to me was how comfortable the experience felt from beginning to end. There was no confusion or unnecessary hassle, and everything seemed thoughtfully designed with the user in mind. I also appreciated how intuitive everything was, allowing me to focus on enjoying the experience rather than figuring things out. It’s clear that a lot of effort went into making sure users feel at ease, and that really made a difference. Overall, it was a pleasant and positive experience, and I would not hesitate to use it again in the future. I’m glad I gave it a try and look forward to coming back again.

Paul with the chat support was very helpful. I would recommend using for anyone looking for quick public record assistance. Will use in the future if needed. I needed to verify information and it was quick and easy.

Excellent "Chat" services today. I had some additional charges, which may have been from a monthly plan I was not aware I was going to get. I was helped immediately to close the account, and I was reimbursed. Great Work to my "Chat" friend.

I had a billing issue and I contacted Customer Support via the direct message and the representative did above and beyond to help resolve my situation. I was overcharged an amount of $28.90 billed to my account on three different separate occasions and I did not realize until I looked at my account statement. I was never told on the website that I would be charged for all these amounts.

We were trying to locate a family member whom we had not heard from in approximately one year. This service we were able to locate and learn they are doing great and all our contact information has been updated.

Maria was professional, efficient, and helpful. She communicated well. She solved my problem of being charged unexpectedly, refunded the charges not expected and closed my account so it wouldn't happen again.

I was trying to find a marriage and birth certificate of my grandmother and after I paid the fees, I was informed that the state I was looking in does not have digital copies. This is information that should have been given prior to the purchase. Now I am having a difficult time canceling the monthly payments.

I thought it was a one time report and I didn't realize I was being charged on my card for months... I think they should he a little more specific and also why do I have to cancel using a live chat feature or why not have a one time report fee?

I had a billing question on a Sunday night, and my issue was resolved immediately. The customer support representative, Carter was efficient and did exactly what I needed. Thank you for your help Carter.

Amazing quick support. It was very quick and immediate response. No need to wait on long calls. It quickly took care of everything needed with simple prompts. I was unaware of the charges and when asked to refund and also prevent from future charges it responded and quickly solved everything in a span of less than a minute.

Customer service was very nice, understanding, and easy to work with. The data online was not accurate unfortunately and I was charged an extra 9 dollars randomly. None of the screens showed any additional charges other than the 1 dollar charge.

Upon signing up, I did not see any pricing for $9.95 (one-time or recurring) stated on any pages including checkout and was only shown the price of $1 access fee and an additional $7 fee (if choosing to download a PDF version of the report). I understand that businesses have to charge for services. All I would like to say is the pricing needs to be more transparent and clear if it’s a different pricing or a recurring charge. However, customer services was very excellent, quick, informative, and helped me resolve my issue promptly. I chose to close my account mainly because I didn’t really need the service and didn’t find what I needed to find.

Ashley with customer service was very helpful and proficient. I appreciate her assistance in closing my account after all the information needed was acquired. Thanks Ashley for all your assistance and help.

I used this service for tax purposes. I had thought it was a one-time charge. I saw a recurring charge on my bank statement and contacted Public Records through chat. The service was quick and my account was closed as well as this month's charges refunded. It all happened in one minute. No questions and no hassles.

The records I got were good for traffic tickets and criminal records. I was looking for birth and marriage records, but that was not provided at the 1 dollar cost. The live chat person was very helpful.

To report your receiver very detailed, easy to read and you receive them quickly. Easy to use up and if you have any questions or problems or customer service is very well. Get back to you quickly and answer your questions in details.

Very useful website, simple to use and gave me all the information that I was looking for. Canceling the subscription was fast and easy, no runaround or anything and took less than 3 minutes. Would absolutely recommend to anyone looking for public record information!

Service was fast and accurate…. Russel did a great job assisting me. I thought the process would take longer than it did. I’m very satisfied and happy that I was able to have my problem resolved using the chat feature.

I requested my account be ended as it served its purpose. The employee was very direct to, the point and able to assist no problem. They didn't beat around the bush and we're polite and asked if I needed anything else and verified that my request was completed. I appreciate and value that!

The person helped me close the account and refunded me with no issues as I no longer needed the services, thank you. The person was very helpful and was quick to respond…

The report I purchased didn't have what I needed in it (floor plan), but when I went to cancel, Stephanie was extremely helpful and solved my problem in less than a minute. I'm disappointed the report didn't have the floor plan I wanted but at least it was only $1.

My request was handled immediately and effectively. Completely painless and efficient interaction, Samantha knocked it out of the park. There was zero wait time as well, which is obviously a plus.

Pamela was fast and efficient! She did not hesitate to close my account and subscription without being invasive. I appreciated that she was quick and straight to the point! Using public service records was easy and useful for the time being. I was able to look up my information and it provided enough data for me to review.

Was overcharged and signed up for a monthly subscription when I never wanted it. But they did give a refund and cancel the membership without any hassle. But the actual service doing a title search on the property was accurate, and was pretty quick. So I will give you a 4 of 5 stars.

Easy to unsubscribe. Easy site to use. Didn't get too much info but it is still good information. Chat person Susan easy to chat with and was able to cancel my subscription. I will certainly use site again.

I was confused by your service agreement and accidentally signed up for more than I wanted. I eventually bailed out and received no info. Mary, at customer service, quickly solved the problem, refunding most of my money and cancelling my subscription. Great customer service from Mary.

Easy to use! And nice customer service. There was a fee I wasn't fully aware of, I asked if I could get the account canceled and they did it without hesitation! I will be using the service again.

Was able to find valuable information about my property and previous owners. However want I wanted to know was the boundaries and that information was not available. Keep in mind it’s not a one time fee, every time you login you pay.

Paid to get a record search, then it took me to another page to pay for the record I wanted. Everything was pay again...I already paid for that search. How do you trick people into giving you their card info take their money then want to charge them for the info they already paid for.

I wrote to inquire about a charge on my account. Richard in customer service found my account, told me what the charge was for, and then canceled my account when I requested him to do so. This all took less than five minutes. He did an excellent job!

Margaret was the absolute best, I contacted the company to cancel my subscription and Margaret was fast and professional with no hassle. Very pleasant interaction, everything was said and done in less than two minutes.

The report was what I needed and they were very professionally. Cancelling was easy when I no longer needed it. It was a good experience. I would recommend to others.

I only needed it just the one time. No need to continue it. I looked up what I needed and was charged a few times so I clearly read it wrong when it said I would only be charged $1.00. Anyway I found what I needed and now I'm done.

The service I received was very fast and very thorough! After finding out I had accidentally signed up for a monthly package, I clicked on the online chat for help. Shout out to Richard for your 10/10 help! Thank you for making my experience stress free and quick.:) With immediate assistance in closing my account. It was truly hassle free.

Pleasing customer service. They refunded my account charge of 9.95 effortlessly. I have to say that have a lot of information on what I was researching on. But I only needed to use for one research. Thank you.

4 stars because I ended up signing up for a subscription and I didn't realize that. I chatted with a human being at 9 p.m. on a Saturday night and was immediately issued a refund. No questions, no hassles. If I need another report, I will come back.

Timothy was absolutely wonderful. He helped me figure out what was going on with my account. I was charged twice unauthorized to my credit card. Yes I am not sure why I was charged, but he was able to close my account and refund me the money. I appreciate that a lot. Thank you very much and I look forward to doing business with you in the future.

Service was good. I got the information I requested, it cost me quite a bit more than I initially thought. But then they started charging me a monthly fee. I never wanted a monthly service. Buyer beware.

Customer service was good although the system doesn’t allow you to change the spelling of your name to the correct spelling which I found to be silly!! That’s all the information I was given.

I was frustrated by the initial experience of attaining public records because of unexpected charges that served as gate keepers to the information, and they kept showing up. But just now I was satisfied with the customer service I received by getting a refunded membership cost and my account cancelled without any hassle or pressure.

The responses were very fast and easy to understand. Was helped right away and just as easy to cancel the subscription. I believe her name was Carol and she was great help.

I signed up to download a document I needed. I didn’t realize I had signed up for a reoccurring download package. I contacted him through their chat. They closed the account and refunded the second charge. Very helpful. I’ll return when I need a document again.

The customer service was polite and cancelled my account fairly quick. I will tell my friends and family about this website if they need to look up anyone. I will definitely come back at a future date!

Excellent customer service when I contacted the chat and easy to communicate and manage requests. I really appreciate the help and speedy assistance with an issue I was having! It was fast and easy to talk with someone about my account. I wish more companies operated the same!

Gary, your customer support guy is awesome. He does a great job.

I had a great experience with the customer service team at PublicRecords.us. The agent I spoke with was professional, understanding, and handled my request quickly and efficiently. They promptly refunded my $5 without any hassle and ensured my account was fully closed as requested. I truly appreciate how smooth and stress-free the process was. It’s refreshing to deal with a company that respects its customers and resolves issues without unnecessary complications. Thank you for the excellent service!

I couldn’t figure out how to close my account but when I went on the live chat I was assisted by an agent who was able to help me within two minutes. He was very nice and supportive of my issue and assured me that no further charges would be applied to my account, it was just that simple, they saw to my issue promptly and respectfully.

Search did not provide current information, and after I cancelled, they sent me 30 envelopes with the same welcome letter... When I called to tell them about the error, they were so rude. Save your money and use a different public record search - this is just a scam.

Amazing and promptly response. I'm very amazed and smooth things when without headache and peaceful. This is how customer service supposed to be. It reminds me of the 90s and early 00s. Very professional.

Overall good service but just make sure you read what you are signing up for when buying. I accidently subscribed but they were accommodating in issuing a refund. They were willing to fix the mistake so I still think the service is legitimate and good.

Initial steps to obtain access was easy as well and the cancellation process. I really just required access for a one-time search, then noticed there was a recurring charge. Easy to use the chat feature to get issue resolved.

Besides the site taking money from me for a random service I knew nothing about, it was fine. The agent that helped me cancel was very helpful.

Customer service was a little slow, but overall very helpful and refunded me the $10 that was stolen from me. 🫡 I authorized a $1 transaction fee and was charged for additional stuff. But nevertheless, my boy George from customer support pulled through though.

Had amazing and quick customer service... within seconds! The rep was able to fix the issue so quickly. I didn't have to jump through a lot of hoops to get something accomplished. I entered my issue into the chat, and the rep responded with a solution. Thank you!

Your customer service representative Timothy did a excellent job helping me today. He gets a 25 star review and also he needs a raise so get that raise ready for him asap!....

I got the information I needed quickly. When I had an issue, I used the live chat feature and got a quick response and resolution. I didn't have to call anyone and wait on hold. Thank you for the convenience.

We had a billing issue and used the chat feature to resolve it. Timothy answered, and we had the issue resolved for us very quickly and efficiently. No hassles at all. We are very appreciative of the help.

I had an excellent experience using the live chat service. From the moment I connected, the response time was impressively fast, and I was greeted by a friendly, professional agent who was clearly knowledgeable. They listened carefully to my questions, provided clear and concise answers, and made sure I fully understood the information before moving on. What stood out the most was their patience and willingness to go the extra mile to resolve my issue efficiently. The conversation felt natural and personalized rather than scripted, which made the interaction even more enjoyable. Overall, the live chat was convenient, reliable, and highly effective. It saved me time and eliminated the need for long phone calls. I would definitely recommend this service to anyone looking for quick and helpful support.

Customer service was very helpful. This is no reflection on them. And they are refunding my 9.95. But it’s definitely not a 1.00 charge as initially stated. Check your billing account! Make sure they are charging you correctly!

I found the person I was looking for and the report included general information that was helpful. I was looking for marriage entries but did not find any, which is likely a function of the person not having been married when I thought. I did get three separate charges on my account, which wasn't what I was expecting. I remember thinking $7 was reasonable for a single search but was later debited $9.99 and then $1.00 (still not sure what for) but I did receive a polite letter in the mail that indicated that I had an "account in good standing" so I contacted customer support to make sure I hadn't inadvertently signed up for another expensive renewal I wasn't aware of. I'm sure the information was on the website but likely somewhere in the small print I didn't read. Customer support cancelled me right away and most companies never mention you are on the hook for recurring charges until you see the debit in your account so I have to give them credit for reaching out with an actual letter.

The Chat person Barbra, was very helpful! Thank you for your expertise and support with my situation. Thank you for resolving the situation and I am very grateful! Excellent job communicating and understanding the situation!

The agent was able to refund me the money quickly and without hassle so I am thankful as I thought the service was only $1 and since there was no issue with the refund request I wanted to a express gratitude for the customer service experience

I chatted today with Nicholas from Customer Service and I wanted to let you know that he did an outstanding job in helping me resolve my issue. He was professional, prompt and handled the issue with no problems and resolved it the first time.

I made the account to get old information on myself - I asked for one report but was charged multiple times - David with customer service was quick to resolve the issue! Many thanks! I would use this service again.

My experience with Shirley was quick, smooth, and incredibly easy from start to finish. She made the entire process feel stress-free and manageable, which truly took a huge weight off my shoulders. I really appreciate her professionalism, efficiency, and willingness to help every step of the way. I’m very grateful for everything she did to make my life easier—thank you so much, Shirley!

I received the information I needed in a timely manner. I was searching for property tax information and permits. All of the information was accurate and very helpful. I highly recommend the service for anyone needing public records.

I no longer needed this information, so I chatted online with Mary. She removed my account in less than a minute. Possibly the easiest cancellation of any online account I have. Thank you, Mary, for your expediency and professionalism.

Customer service was helpful in resolving my issue to refund me, but I can’t stress enough that this website made charges to my account without authorization and is designed to get you to click on additional items.

Excellent customer service from start to finish. I reached out through the chat and was connected with a representative right away. They were knowledgeable, patient, and explained everything clearly. My issue was resolved much faster than I expected, and they even followed up to make sure everything was working properly. Definitely one of the better support experiences I’ve had.

I was charged more than once. I thought I was only getting charged $1 but I got charged three times. $1 and then $9.85 twice but Maria from customer service helped me right away! My issue was fixed and I am grateful.

Margaret was helping me today. She gives great service. I am completely satisfied. I highly recommend using this. She quickly found the information I needed. I appreciate her assistance. It is easy to use and the response time is quick.

Really easy to work and cancel, but it would probably be easier if you could just cancel a subscription without having to talk to someone. Or be able to cancel on the phone, and maybe make it clearer that it is a subscription, and you will get a fee if you don't look out.

The person I talked to help me out and made it all so easy for me to deal with. It was wonderful. I wish everyone was that nice to deal with and that helpful..1 through 10 this person get a 10 from me for sure. Again thank you

Stephanie was my live agent and was very quick to responding and handling my situation. I addressed that my account had been charged twice for an account I did not authorize and she told me give her a moment and quickly resolved the problem and closed my account.

I just needed to get a report about a car that hit me in a parking lot, and it was so easy to find the info. Thank you so much. After the report, I closed my account, and the chat support helped me so quickly.

Agent was very helpful. Everything went smoothly. Perfect communication and the ease of it was amazing. I was able to finish everything through the chat. From closing the account to actually getting a refund for the latest charge. Overall wonderful experience and good customer service.

The representative helped me with a refund issue. I have was unaware that I had been signed up for reoccurring charges. He was swift in handling my issue and have my account cancelled. I appreciate the assistance.

The agent was sufficient and took care of my cancellation with no push back. She didn’t have to transfer me or ask me a lot of questions. She made sure I was verified and continued to help me with a professional demeanor.

My issue was resolved quickly. I didn’t know I signed up for a package. My account was closed and refunded quickly. The person helping me gave me great customer service. I told this person my issue and a solution was found.